Computer Support Forum
Latest questions
Opera has really nice inbuilt pop out video feature. You can pop videos out on any website, you can resize them and they stay on top, so u can continue browsing or any other things & continue watching the video. I find it very useful, but I wanted to find similar addon/extension for Firefox or Chrome, but I couldn't find any. I found few, but they don't work. Maybe some of you know?
Hi everyone,

I bought a new computer a few days ago. I put it together with my brother, this wasn't the first machine we assembled, so everything should be fine on that front.
Then, i installed up-to-date drivers from the manufacturer's homepages for my Mainboard and Graphics Card and installed a few necessary programs and my games (Kaspersky Internet Security, Teamspeak, Discord, BDO, GW2, Thunderbird etc.).

At first, i got a few BSODs (first three dump files attached) with the error code "Memory_Management". They happened quite frequently and i believe these were due to an outdated BIOS. The latest BIOS update even listed in the change log, that compatibility with my M2-SSD was improved (see here). BIOS is also up-to-date now.

The System ran for 24 hours+ without crash on occasion. But after a day or so after waking up, i realized my computer crashed while running over night. And today it happened again while i was eating dinner, so i don't know what was listed as failure on the BSOD (i disabled automatic restart so i should be able to read it next time).

Stuff i tried so far:
I ran memtest86 over night through 5.5 passes without any errors.While testing driver verifier, Windows didn't start because of kl1.sys until system repair (which disabled driver verifier)I also tried using Windbg, but i didn't understand the Dump-File

Here is the Hardware in my System:

MB: MSI Gaming M5 Z270
CPU: i5 7600K
GPU: Asus GTX 1070 STRIX G8
RAM: G.Skill Trident Z RGB (2x 8GB... Read more

Hope somebody can help ? My wife's micro usb has failed in her phone and is nort recognised , either by the phone or my PC. I wondered if anybody could recomend any recovery software, to enable the contents of the card to be saved? It has a number of photos that she is wanting to recover?

Any help would be much apreciated


I'm hoping someone can help me to understand this.

About a month ago, my laptop (Windows 8.1) got the Koobface virus. It locked me out of my computer so I took it to my husband's computer man. He was able to hack into my computer, save all of my files, etc. and did a system reset. He told me that everything was fine and showed me how to check for viruses, etc. via Windows Defender.

He showed me the name of this "Ubee" device under "Network Infrastructure" and told me that it was fine and that's how I was connected to the internet, but at the same time, he connected a USB that had all my information on it that he was able to recover and it showed up in the same category. Hmm?

Now, all of sudden, I'm seeing different phones showing up in my network that I've never seen before, so it makes me wonder about this "Ubee" device. Do I need it, or did he put Spyware on my laptop?

After about 2 weeks of having my laptop back, I did a full scan (Windows Defender) and found out that there was a file that was being allowed to access my laptop (I'm assuming) because the file name was "Hacker Tool" Really? Of course I immediately removed it, but I am just beside myself.

I have another laptop that works just fine, without this "Ubee" device, is it safe to remove it??? I feel like anything I do, I'm being watched. Scary!
while doing windows update I got a warning message from hackerwatch ( I believe that's what its called) that was on Jun 18 I then restored my system to Jun 16
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 4060 Mb
Graphics Card: NVIDIA GeForce GT 610, -2048 Mb
Hard Drives: C: 465 GB (298 GB Free); H: 620 GB (310 GB Free); K: 620 GB (132 GB Free); L: 606 GB (312 GB Free);
Antivirus: McAfee VirusScan, Enabled and Updated
Hi peeps! So seeking some advice on future upgrades for my recently new gaming pc, I have the following:
Asus z-270 pro 4
I5 7600k CPU
16gb ddr4 corsair vengeance ram 4x4gb sticks
Rx 480 gpu 4gb
Coolermaster hyper d92 CPU cooler
600w psu
1x 1tb hd and about to install a 500gb Samsung evo 850 ssd

Who could I upgrade next to make it a
better gaming pc
Issue: Win 7 Client and Win Server 2012 R2 (as shared Folders)
The Client PC has his Desktop and Homedive on the Win Server as shared Folder.
The Synchronisation between Offline and Online works! ---> Default every 5 min or after clicking a file.
If i delete a File (example a pdf on the Desktop) it moves to the Trashcan -->

 Delete: SetInfo Request FILE_INFO/SMB2_FILE_DISPOSITION_INFO File: PC01\Desktop\BSI_Win10.pdf
 Create / Rename file in Trashcan: SetInfo Request FILE_INFO/SMB2_FILE_RENAME_INFO File: PC01\Desktop\BSI_Win10.pdf NewName:PC01\Desktop\$RECYCLE.BIN\$RKPT14V.pdf
Now I clean the trashcan:
 Delete: SetInfo Request FILE_INFO/SMB2_FILE_DISPOSITION_INFO File: PC01\Desktop\$RECYCLE.BIN\$RKPT14V.pdf
Now my syncronisation runs wild and does the sync every Second instead of 5 min till the Explorer crashes.
If any Needs Tracefiles, I've got everything as pcap.
I need some help with an issue we are having on our network. We have a few workstations that are trying to contact destination IP address on port 3544.
The count is 21384 events in the span of 17 hours. The port 3544 is used by Teredo which is
a transition technology that gives full IPv6 connectivity for IPv6-capable hosts that are on the IPv4 Internet.
Why are these hosts trying to communicate on this port? We don't have IPV6 turned on. How can I stop these communication attempts?
Thank you for your help in advance,
Marcello Falleni
I am the administrator with UAC disabled (via registry)

What's the deal here? You can unhide system files but cannot edit them? Very useful, I hope I am missing something...
I thought I had done this one time, but if I did I can't figure out how. I have UEFI and GPT drives.

I want to move my Insider installation from a 250 to 500GB SSD (I want to fully install all modules of my recording studio on the Insider edition). I have restored a disc image to the 500GB drive and it works OK but it leaves about 250GB unused and I can't expand the "C" partition to include the unused partition.
Not that long ago I found out that you could connect a laptop with a desktop video card troug a pci-e video card dock. I was really interested in doing it because I don't have enough money for a full desktop. But I found out that some companies whitelist there laptops so you can't instal anything new in the pci-e slot. My question is can I instal a external gpu on my acer aspire e1-571 or is it whitelisted. Some sites say that acer doesn't whitelist there laptops but some say they do so I don't know for sure. Thanks in advance
I have purchased Windows 10 home to do a clean install. I am able to boot from the usb and select custom for a clean install and seems to be setting up ok but when it get to the end it wants to go through the whole set up again. Can anybody help please?
Just saw this tutorial and didn't want to hijack it with OT query: Enable or Disable Password Expiration for Your Microsoft Account Windows 10 User Accounts Tutorials

You have the option to force your MSA password to expire every 72 days. No other length of time just 72 days or not.

Why 72 though? It isn't a round number of weeks or months and yet it seems to have been this particular duration for at least a decade. For example there is this How do I change my MSN Hotmail password? - Ask Dave Taylor from 2007.

Any ideas why? Just curious really.

Win10 version 1607 OS Build 14393.1358

The search area on the task bar - it's the magnifying glass icon. Usually it works OK, like if I need to find CCleaner I just type "cc" and it'll confirm it's installed or not. Or I type "update" and it'll find java update, MS update... - all the apps associated with updates.

But it suddenly stopped working. It finds nothing. I don't want Cortana. But I do want a that good time-saving search and now it's gone.

I'd be grateful for any help.
I'm trying to see a sort of footprint of every action taken by a user on my computer. I've looked into audit policies but I'm not sure if this is what I need.

Take this example: let's say that I move the cursor from point A to point B. At point B, I click on something (doesn't matter what). In the background, the computer is registering state 1, which is no movement, then state 2, which is the mouse's position being changed, then state 3, which is no movement, then state 4, which is the mouse click. How can I view the API calls used to create these states?
i have all notifications turned off
nothing on in alarms and clocks.....but will chime on the hour every hour
this is on only one of my windows 10 computers, the rest have no issue
i've googled and am stumped on this
this is the latest win 10 build i downloaded recently

I use a USB stick my car, the device is here.

A friend had an issue with their laptop, since it's the only USB stick I have I used it to create a bootable USB drive - I have done this many times in the past, I just reformat the drive using the standard windows format drive tool, with the default values, load my music back onto it and it works without issue.

The difference this time and to the numerous previous times is;

1. I made a Windows 10 boot drive
2. I used the Microsoft Windows 10 media creator tool (rather than poweriso/diskpart)
3. I used Rufus boot drive creator and all 3 options;

MBR partition scheme for BIOS and UFEI
MBR partition scheme for UFEI
GPPT partition scheme for UFEI

I have tried all sorts of ways of formatting the drive and it still doesn't work - it works fine everywhere else, just not my car.

Whilst looking through the options available in DISKPART, I noticed there's an 'ID' setting within create partition primary - I am wondering if this was altered via Rufus and it needs to be changed back? The only problem is I am struggling to find information on this and what it should be to see if that's right or not. The UNIQUEID currently is; CBBE9EFA-2814-419F-B6E8-1235903E9D83

Any ideas appreciated.
Before anyone gives me a long lecture on "illegal stuff", let me make it absolutely clear that I don't do illegal. Never.

There is much confusion about whether or not it is legal to download YouTube videos. Google seem to advise that it is perfectly legal when so indicated. Section 5B of the Ts&Cs implies that it is perfectly legal to download the content provided that there is a "Download Button" displayed with the content.

I use YouTube every day, mainly for product reviews or instruction videos and I have never yet seen a "Download Button". Am I missing something or is Google just trying to confuse everyone...?

it would not let me download your free utility.

My problem is a video is inside another website so it has a html.url specification. I've been trying to make it into a dvd but can not find a program able to do that.

I believe I must first change the format from the website and then it could be burned to a dvd. But I have been unsuccessful in finding a program that can read the format that it is presently in, in order to change it.

Is there one out there? Please help! My operation system is Windows 7.

Thanks so much,

I live in one state and my mother lives in another. I want to be able to do her bookkeeping using QuickBooks Pro and have her be able to access it as well. I do NOT like the web program they created at all. So my question is... Doing things leagally, would I be able to buy a 2 license version of Quickbooks Pro and save the company file on something like Dropbox? Does anyone else have any other suggestons I might try for this endeavor?
Well, today I got a notfication saying zemana premuim has 7 more days for its trial and after that my computer wont be protected.
I know the portable version is free, but what are the diffrences?

The Microsoft mindset is a security mindset. Our goal is to ensure customer safety as the security threat landscape continues to grow increasingly more sophisticated and adversaries are more successful at impacting the bottom line. New security features in the Windows 10 Fall Creators Update allows us to be more front footed and make life harder for the bad guys. Today, I?m excited to share how we?re raising the bar by hardening our Windows platform, taking advantage of cloud intelligence and bringing everything together in one end-to-end solution.

From C-Level to Sec-Ops, our customers tell us they want an integrated, single pane of glass security solution to consume, manage and integrate security for their fleet of devices. When considering the rapid pace new cyber threats are released in the wild, we agree that the industry could do better. That?s why we have developed a highly differentiated vision that brings together advanced data science, machine learning, automation, and behavioral analysis capable of blocking the types of malware and advanced attacks all in one place.
For the first time, Windows Defender Advanced Threat Protection (ATP) will include seamless integration across the entire Windows threat protection stack to protect, detect and respond with rich, centralized management. In addition, we?re extending the reach of Windows Defender ATP to include Windows Server OS to protect customers across platforms. New features and capabilities in the suite i... Read more
The Composition APIs come with a robust animation engine that provides quick and fluid motion running in a separate process from your Universal Windows Platform (UWP) app. This ensures a consistent 60 frames per second when running your app on an IoT device as well as on a screaming gaming machine. It is, quite simply, fast. This is an essential capability for implementing the Fluent Design System which calls on us to create a sense of cinematic motion in our UWP apps.

The Composition APIs also provide something you probably have never had access to before: the ability to create high-performing, low-level manipulation-driven custom animations like the one shown above. In the same way that we that want our visuals to be fast and smooth, we want our touch interactions to be sticky and responsive. Moving a visual with a finger or a digital pen should result in the visual element clinging to us no matter how fast we push and pull it across the display.

Even if a motion looks good, it also needs to feel good under the finger. It needs to maintain the illusion that we are interacting with a real object. It ought to possess the proper physics so that when we drag a visual across the screen and let go, it continues with the proper inertial movement. Similarly, user controls should provide the right amount of resistance when we pull and release them.

A fast and fluid animation system
The Visual Layer supports both keyframe animations as well as expression animations. If you hav... Read more
Hello can anyone point me in the way of a good 4k monitor for the xbox one x when it comes out please

I am using Version1.7.5757.57477, I've had it up and running for about 2 months now.  Every domain controller has the lightweight gateway agent installed and running.  I just had a request from legal to copy a large amount of
data from multiple sources.  I expected that ATA would flag this as unusual behavior since it is unusal...I have received no alerts about this, nor have I received any alerts for any UEBA activities.  Am I missing something on the setup, or is it
just not functioning as I would expect?
Obviously, this is one of the main reasons ATA was set up in the first place, to detect the possible loss of corporate data, and it is a concern that it isn't flagging it.
Hello every one the problem that I am having is when I try to connect my hp deskjet 3630 printer to my laptop which is a Toshiba C55 it gives my this code NT-4.0 saying its Blocked I have been on different forums one came close to the Problem am having
but it was for a Windows Vista can someone Help me by the way I am running windows 10
How can I access the camera app in Windows 8.1 using the command prompt. I want to access the camera from within another program (OpenInsight). Thanks for any help
There is a new pain in the neck in the wild.

Last month it was the ?WannaCry? virus wreaking havoc over the internet, and now this week another ransomware exploit is rapidly expanding across Europe and the Ukraine especially. The new variant, dubbed ?Petya,? uses the same SMBv1 exploit that WannaCry uses to rapidly replicate throughout network systems, but holds infected computers hostage in a significantly different way.

This link will show steps to avoid getting hit.

Petya ransomware running rampant: how to turn off SMBv1 in Windows to make sure youre safe | On MSFT

I am using a Realtek PCIe GBE Family Controller on my motherboard for ethernet, and it randomly, with no rhyme or reason, disconnects from the network, at least once every few hours. It works again when I disable and reenable it, but it's extremely aggravating whenever it happens. I've tried using multiple versions of the driver, and I have tried disabling any sort of "Green" and "Energy Efficient" features (including "Advanced EEE"). Nothing has changed what's going on. I'm currently running 10.16.323.2017, but I've also run 10.1.505.2015 and 9.1.406.2015 versions of the driver.

I've also unchecked "Allow the computer to turn off this device to save power."
I'm trying to see a sort of footprint of every action taken by a user on my computer. I've looked into audit policies but I'm not sure if this is what I need.

Take this example: let's say that I move the cursor from point A to point B. At point B, I click on something (doesn't matter what). In the background, the computer is registering state 1, which is no movement, then state 2, which is the mouse's position being changed, then state 3, which is no movement, then state 4, which is the mouse click. How can I view the API calls used to create these states?
Just saw this tutorial and didn't want to hijack it with OT query: Enable or Disable Password Expiration for Your Microsoft Account Windows 10 User Accounts Tutorials

You have the option to force your MSA password to expire every 72 days. No other length of time just 72 days or not.

Why 72 though? It isn't a round number of weeks or months and yet it seems to have been this particular duration for at least a decade. For example there is this How do I change my MSN Hotmail password? - Ask Dave Taylor from 2007.

Any ideas why? Just curious really.
I have property software running in Excel and I have a few files in each property address which I would like to group by property..and put all subfiles under each property name. (?)
So my DELL Inspiron 3650, cannot install Windows XP due to an error code, (which I forgot), and when searched up the error code, it was about "incompatible hardware". Now I am stuck and I need help. My specs are:
Intel Core I7-6700
AMD Radeon R9 360 (OEM)
DDR3-Samsung 16 GB RAM
Windows 10 and Windows 8.1
Hello Techies

Can Any One Help Me In Removing Upper Cover Of Asus Gl 702 Vm As I Am Facing Some Issues Regarding The Touchpad. The Glue Attached To Touchpad Is Coming Out So I Want To Remove The Upper Cover Of Laptop I Can Easily Open The Bottom Of The Laptop.

Thanks And Regards
Is there a way, a software, whatsoever, to add self-protection to softwares who actually lack of it? Say VoodooShield. I find it a really good piece of software, but so far, has no self-protection, which actually makes it vulnerable to killswitchs. Are there programs that will protect other softwares?
Is there a way to make Windows mbr files read only and protect the mbr using Secure Folders? This tiny program is great peace of mind, and I would rather use it than MBRFilter. Kind of a hassle involved with the registry change to disable MBRF.

Can't find the download link. Have the installer but Google didn't turn up a link for the program for the program details for the thread. If anyone knows, might help someone get the program who would benefit. Thanks.
I was wondering why it says that someone else has the same ip address as me.
Another massive attack is going on at the moment. It started in Ukraine and Russia and is already all over Europe and US too.

Bitdefender Labs confirms that the GoldenEye / Petya ransomware leverages the EternalBlue exploit to spread from one computer to another. Additional exploits are also used to propagate

Read more on | massive-goldeneye-ransomware-campaign-slams-worldwide-users/

Independent is reporting about Patya (Kaspersky identification of the same..)

The so-called "Petya" cyberattack, which started in Ukraine, has spread across the globe over the last 24 hours. The attack hit major companies in countries like Spain, India, and the UK, and now appears to have reached the US.
Dell Inspiron 3656 Desktop
Windows 10 Home
AMD A10-8700 processor
integrated chipset
8MB DDR3L RAM 1600 MHz
Wi-Fi 802.11 a/b/g/n
Bluetooth 4.0
Realtek 5.1 hi def audio
nVidia GeForce GT705 video card


Whenever I start my Mozilla Firefox browser, I'm always presented with a statement and question as follows:

"Your homepage has been changed by another application. Do you want to revert to your previous homepage or continue with the new homepage?" I always choose the latter because the former takes me to a page/web address I don't recognize.

At the bottom of the page is the statement: "Distributed by Mindspark" and "OnlineMapFinder" There are no references to either of these in my Control Panel list of programs, so I can't uninstall them using that resource.

There is information about this annoyance in various online Q&A, but I don't understand how to rid my system of it, so I'd appreciate some guidance for its permanent removal, as it appears to have taken over the Firefox menu bars at the top of any Firefox webpage as well.

Thank you!
I have had the same error (DPC_WATCHDOG_VIOLATION) popping up for over a month. I have had a tech out 3 times changing the video card, PSU, fan, motherboard, and memory, have been on the phone with Microsoft techs multiple times as well. I have checked the drivers with driver support recommended by Microsoft, run diagnostics from the Dell site, as well as refreshed windows 4 times. The last time I wiped my computer I had only one monitor connected. I verified each monitor worked individually as well as the monitor cables individually on each monitor. Computer stayed on, no problems for several hours. I connect a second monitor and 5-10 minutes after starting I receive the bsod with the same error. At this time what I am getting is that it is a software issue from the Dell techs and it is a hardware issue from the Microsoft techs and it seems the techs as well as myself are at a loss...literally, my computer is useless.
I am attaching the file as requested and pray someone can help with this problem.
Thank you very much for any assistance provided.
System specs.pdf
How do I do a clean install of win 10? Do I format the harddirve and the install win 10 or is that wrong?
Would the harddrive make the unit just shutoff and reboot ramdonly? Or will re-install windows cure the problem?
Dell Optiplex 9020 core i5 4xxx CPU. Windows 10 Pro on a company domain.
After about June 13 when Creators Update went in, user gets a blank password box on a blue win10 background wallpaper. Forcing the PC off by holding the power button and restarting will pretty reliably get that window to show correctly.
Here's a picture of the window:
Any ideas? It happens with a user that is not on the domain but logged in locally. I also disconnected and reconnected to the domain.
Can anyone explain a HAL12 error that has a date of 9/28/2183; just started getting this error about 3 days ago when coming out of sleep. Had HAL errors in the past but don't remember how I fixed them since it was many years ago.
I have a Vista HDDRecovery folder on my D: drive that is no longer needed as I have upgraded to W10 (via W7).

Is there a simple way (perhaps some FREE utility) to delete this as it is taking up 4.64GB of space.. I have tried but keep getting message that SYSTEM needs to give permission.

The folder is not hidden and doesn't seem to be on a separate partition as I have other folders and files on the same drive.

So i currently have no way of accessing my computer so i tried to use lazesoft file manager in order to access system32 files but after i tried to do the trick of remaining utilman.exe and sethc.exe through the third party app called lazesoft
Those two system files seem to be missing, and i currently do not have access to the admin permissions nor password
So any way to restore system32 to default or uncorrupt the files , or possibly download
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD E2-7110 APU with AMD Radeon R2 Graphics, AMD64 Family 22 Model 48 Stepping 1
Processor Count: 4
RAM: 3551 Mb
Graphics Card: AMD Radeon(TM) R2 Graphics, 512 Mb
Hard Drives: C: 451 GB (397 GB Free); D: 12 GB (1 GB Free);
Motherboard: HP, 82F6
Antivirus: Windows Defender, Disabled

OK, So I am trying to get my signature put into documents . I have the signature now in a PDF format and all the documents to sign are PDF but I can't it to transfer and lock. I had it before and I don't recall how I did it. I hope someone can advise. Thank you so much. Drmarytelemed
I did a scan with FRST 64 and have attached the file.

I've also ran your SysInfo Utility as well.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8071 Mb
Graphics Card: AMD Radeon HD 7800 Series, -2048 Mb
Hard Drives: C: 930 GB (719 GB Free);
Motherboard: MSI, Z77A-GD55 (MS-7751)
Antivirus: Windows Defender, Disabled (I have AVG installed. Not sure why it's not showing)

Thanks for any guidance you can provide.
Hello Everyone,
My next question is seeking more opinion than actual solid facts, but since i have absolutely no one to bounce my thoughts off of in my life, i came here. #sad .
I am a wannabe writer living in NYC. Most of my writing i do on a tablet while standing in a crowded Subway. My current tablet being the ipad mini 4. I am tired of not having a full version of office at my fingertips and all the sync issues that come with having ipad under ground.
I am looking to purchase a surface like product to keep everything i want/need on one device. After fairly extensive issues, i have run up against the following questions:
1) Is there a chance that Microsoft will release a newer version of their Surface Dock to include USB-C and/or Thunderbolt ports? (i know about usb-c dongle)
2) Is there a way to somehow customize / change the On Screen keyboard? I find that there is a lot of dead space / useless buttons when splitting the keyboard into 2 halves.
3) The buyin to get the i7 surface with 16 gigs of RAM seems to be almost 3k (if you add in dock, keyboard and tax) while the i5 with 8 gigs of RAM lands slightly under 2k. Is the performance boost truly worth the price of admission?
4) I have a relatively powerful desktop at home that i use for gaming and photo editing, Should i seek a 1 device solution to cover my portable and at home needs, or is it just not worth it, considering current state of technology?
Thank you very much!
The article is still developing here:
But I thought governments, institutions would have learned their lessons after the last major malware attack
So how does this happen? Not for the same companies obviously as that would be just plain ridiculousness but for the new companies that got attacked
You would think they would have learned their lessons and made strides in updating all their systems and tightening their security systems
And why are the attacks predominantly in Europe? Is it because the online network and systems are more in depth or there's a way these scammers and malware creators can target specific regions or systems?