Computer Support Forum
Latest questions
How do you turn off the removable media detected warning on shut down or reboot.

I know the media is there, I put it there and in 60 seconds when this reboots I will have to put it back. This irritates me 3 or 4 times a week, and on the occasional day several times a day.
Thanks Al
While cleaning up, what I thought were useless partitions on my Windows XP computer, I have inadvertently deleted the boot partition (the small partition, I think it's called the boot partition.) I am now running on my backup drive, which has two partitions (the screwed up one has only one large partition ~500gig). I have tried Easeus Partition Recovery Wizard to see if I can recover what I deleted, but it tells me that I have no unallocated space to search. I have also tried the MBR rebuild wizard, which didn't help with rebooting. Any help would be appreciated.Thanks,...... john
This problem started on december 31st after i installed an adblock software because youtube was starting to roll out 5 - 6 advertisements per video on 5:00 - 10;00 min videos
I installed the program and it worked fine for the first week but afterwords i noticed my computer was becoming ABNORMALLY slow so i uninstalled the program from my computer and any programs that were recently added
However the issue persisted and slowly became worse to the point that it now freezes whenever using certain games
When not using games / Steam it does not have any issues and will run perfectly but did not have this issue in the past
Also when computer is shutdown 100% of time it will ask to check drive and will proceed to repair it
So i thought okay i'll just "Format" my computer and i'll see if that helps
So the format was working fine until 99% where it decided to display this message
"Undoing changes"
it now does this 100% of the time once the count goes to 50% so i've given up on trying to format my computer
Next i tried defragging and disabling programs that were taking high CPU but this hasnt had any effect to my knowledge
Am considering buying a new computer because im thinking its the graphics card or motherboard having issues
am using
AMD DUAL CORE PROCESSOR a6-9220 with turbo core tech
Have had this computer for two years would like to know if anyone else is having any issues or knows how to fix this issue... Read more
So I just recently bought a Yoga 920, Star Wars Editon, this last weekend. And today I had my phone connected up through the USB-A port, and while attempting to remove the cable from the laptop, it took a little more effort than normal, only to find that one of the pins inside the port had been bent. I took it into Best Buy to have GeekSquad take a look, and aside from sending it out and having to wait 1-2 week, they suggested I contact Lenovo about the port replacement ability, and then bringing it in for them to work on. So, my question is, is the USB-A port a replaceable part, and if so how would I go about getting a part? Or will I need to have them handle it and send out for repairs?
who have some of full version key to recover d partition data
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who have some of full version key to recover d partition data
but no key :( for

thanks recommed othe free data

thanks recommed othe free data recovery ,it can recover >2gb
I have been having this issue for almost a year I haven't been able to figure out a fix yet. I use windows media player to share my song playlist on my xbox 360 since my computer has most of my songs, but for some reason media streaming has stopped being
accessible. I reset media player and now the streaming feature is completely locked.

When I go to the drop down list from library and click ''media streaming'' and check both boxes (share my media & find media that others are sharing) a administrator shield appears on the ''Ok'' button however nothing happens. It seems as if it's supposed
to give a admin prompt but that never happens. I have tried multiple solutions 

Fix Media Player's Registry (Didn't work)Go into services and make the streaming automatic and press start (Doesn't work)Remove the Media Player's folder and let the library reform (Still nothing)Forget about it? (I tried)Reinstalling Media Player (Not a single thing changed)
Since I couldn't figure it out I had to use an app on android as a substitute ever since but that however takes up memory on my tablet. I have only seen 1 other forum post that included the mysterious admin prompt icon but no one could solve his issue.
I have no idea when they were lost. I started Edge today to go to a specific site I have bookmarked and all I have is Favorites with no other bookmarks.

However, when I go to

Directory of C:\Users\me\AppData\Local\Packages\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\AC\MicrosoftEdge\User\Defau lt\DataStore\Data\nouser1\120712-0049\DBStore

11/17/2017 09:33 PM <DIR> .
11/17/2017 09:33 PM <DIR> ..
01/17/2018 06:51 PM 8,192 edb.chk
01/17/2018 11:15 AM <DIR> LogFiles
01/17/2018 06:49 PM 8,388,608 spartan.edb
01/17/2018 06:49 PM 16,384 spartan.jfm
3 File(s) 8,413,184 bytes
3 Dir(s) 300,901,769,216 bytes free

I see Spartan is there. Anyway I can recover my bookmarks?

Is there a Spartan tool that will extract the URLs for me?

in debugging I get the error "Error in reading nt!_ETHREAD @ ffffb38a92ea9680"
First the question, then the background.

I'm on Windows 10, build 1703, kb15063.786. I turned on the Pause update option. What exactly will this stop? Namely, will this prevent build 1709 from downloading and updating, and for how long?

The background:

I was on anniversary edition, when Windows decided to update me to 1709. It rebooted, and just when it was about to finish up, gave me the "Can't complete installation" message, and threw me into an endless loop I couldn't get out of. I'm not sure why, though it may be my AMD driver. Anyway, nothing I tried worked (reset, system restore), and I eventually reformatted my drive, and reinstalled everything and it put me back to build 1511. Windows then again tried to update me to build 1709, crashed my system again, and I was forced to reformat and reinstall again. Long story short, I turned on "defer updates" but despite this, it then first updated me to Anniversary edition, and then when I woke up this morning it was the Creator's edition 1703. I then found I had to turn on "Pause updates" again (why the name change?). So again, what will this do? Can I expect to get updated up to build 15063.877? And more importantly, will it prevent 1709 from downloading and crashing my computer again?

By the way, one thing I did learn in this process. If 1709 crashes your computer, let it crash it three times until you get to the advanced startup and immediately ask it to restore to a previous build. Reset a... Read more
I am trying to install Ubuntu 1704 through Hyper V. It seems to go easily until I select the command to go ahead and install Ubuntu. Then things go wrong.
I get the following error messages as shown in the attachment. It says that file
C:\users\Public\Documents\Hyper-V\Virtual Hard Disks\New Ubuntu Virtual Machine.hdx exists and it does.

So what do I do? Do I remove the existing file? That way it the file will not exist, so it may install.

I am having trouble putting in the attachments. I hope thta you can see them.


Lou Reed
Is there a way to pin a web page shortcut tile to "Start Menu" from Google Chrome maintaining original web page icon.
Thank You
hello, I have a hp pavilion and for some odd reason the administer password was changed, don't know if I was hacked but I cant not find were I need to go to change the password, and the software I installed has disappeared also. its not letting me do anything to the computer without the password, I am the owner of the machine, please help. thanks
I went to my settings,then to sounds and notifications click on that and then to other sounds scroll down to emergency tones click on that hit silent. It won't make the message from coming up but it will stop the annoying sound and not keep you up. Hope that was helpful, dealt with my mobile carrier and it wasn't helpful
I live in Canada but I got the Lenovo Ideapad 310 laptop through amazon in the US. My question is will the waranty be valid in Canada or is it only valid in country of purchase? Thanks for any help.
So I just recently bought a Yoga 920, Star Wars Editon, this last weekend. And today I had my phone connected up through the USB-A port, and while attempting to remove the cable from the laptop, it took a little more effort than normal, only to find that one of the pins inside the port had been bent. I took it into Best Buy to have GeekSquad take a look, and aside from sending it out and having to wait 1-2 week, they suggested I contact Lenovo about the port replacement ability, and then bringing it in for them to work on. So, my question is, is the USB-A port a replaceable part, and if so how would I go about getting a part? Or will I need to have them handle it and send out for repairs?
my laptop was running on windows 8 but my son inlaw tried to fix it and instead he put in windows 7 and now my computer doesnt run right its telling me to make sure the windows media is guenie. what can i do
Windows 7 / Dell XPS 9000 / Hard Wired ( NO hub or wireless )
I keep getting an error that reads.
Another computer on this network has the same IP as this computer. Contact your network administrator.
I have contacted them and we have reset IP address checked pc setting installed new modem and I still get the error.
I have empted dnc cache cleared all histories unplug and restarted

PC setting are to acquire IP automatically
Developer Pavel Yosifovich has released an early version of a Process Monitor alternative that has the makings of a great addition to / replacement for SysInternal's Process Monitor (ProcMon). Called Process Monitor X (and dubbed ProcMonX), it is a unique take on how to view various events that occur within the operating system as we use it.

From his blog post about the release:

The (now classic) Process Monitor tool from Sysinternals allows watching important activities on a system: process and thread creation/termination, image loading/unloading, file system operations and registry operations (and some profiling events). This tool helped me many times in diagnosing issues or just understanding what?s going on in a particular scenario.

Yesterday I released the first preview of a tool called Process Monitor X (ProcMonX), as a possible alternative to ProcMon. ProcMonX provides information on similar activities to ProcMon, but adds many more events, such as networking, ALPC and memory. In fact, the number of possible events is staggering, since there are many events exposed by the NT kernel provider, and the tool could be expanded to include other providers. So why doesn?t ProcMon provide the same range of events?

ProcMon works by using a kernel driver. The upside to using a driver is the ability to get the most accurate data, since some form of hooking is involved.

ProcMonX, on the other hand, uses Event Tracing f... Read more
No BSOD but still debugging thread - as there isn't any general Win 10 troubleshooting section to post this problem.

Is there any external boot media image suggestions to test UEFI BIOS hardware?
USB or CD/DVD as I have external DVD drive.
Especially I'd like to test SDD I/O.

Any other ideas?

Full story so far is below.

Dell Vostro 15 model 3568 laptop.
Without any known event preceding, since yesterday morning Windows 10 laptop hangs during 1-2 minutes after login.

Same happens in safe mode.
(after Windows restart "Troubleshoot > Advanced options > Startup Settings > Restart" F4 start your PC in Safe Mode.)

During this limited time I couldn't find from system event log any errors which weren't there earlier.

From USB stick laptop passed successfully Memtest86+
Liteon 128GB SSD was removed from laptop and passed mhdd test successfully.
System restore fails with error - restoration files not found or corrupt.

Looks rather hopeless ...
I'd reinstall Windows 10 if there weren't some older applications, which are difficult to restore.
Last week I did a reset of windows 10, keeping my files. When the reset was over and the lock screen came up I could not get into the computer. My wireless or wired keyboards and mouse would not work. I can get into the BIOS but not. According to the reset Windows 10 was to reboot. Windows 10 was a free upgrade from Windows 7. I do not know what to do next. I hope that I can get some help here?

Thank you,

Is possible to install windows 7
Mod's Edit: Additional information added to Subject line for clarity of issue.
HiI have a problemThe device can no longer start up. As soon as you start the PC, the Lenovo logo comes. Then it beeps 2 times and goes on to the following part:
American Megatrends
-------------------------------------------------- ---------------------------------------
Version 2.18.1256. Copyright (C) 2016 American Megatrends, Inc.
BIOS Date: 06/06/2016

Main Processor: Intel (R) Core (TM) i7-6700 CPU @ 3.40GHz
Installed Memory: 32768MB

SATA 1: Hard Disk ...
SATA 2: CD / DVD ...
SATA 3: None
SATA 4: None

ERROR 0162: Setup data integrity check failure
Entering Setup ...

Press F1 to enter setup, F2 to resume
-------------------------------------------------- ---------------------------------------
I press F1 and F2, but nothing happens. He is then like frozen
I have a lenovo z51-70 laptop, its keyboard is failingi can't find replacements in my town, and i dont have access to online shopping from ebay or amazon or w/e...what i can afford however is an old g50-30 laptop keyboard that a guy is sellingboth laptop have the same keyboard layout, key shapes, and overal appearance,so would it work if i just used that ?i dont care about backlighting and all that stuff,I just want to be able to type on it,Thanks.
When i make a fast hardware scanning with Lenovo Vantage of my work notebook Lenovo Ideapad 310-15ABR, software found an error WMB008008-UN7V8K on USB Test inside motherboard test.What should I do?
I think the motherboard of my ideapad 720s shorted out. What is the price for a new board? Can I replace it by myself? Thank you.
Hello all I have an odd issue when I have a monitor connected to my Onelink + docking station (Display Port) - it slows/drop the internet connection. If I connect the monitor in one the display ports of the Onelink+ the internet / connection is very slow or it is lost.The wireless shows always a strong signal in Windows 10 but it cannot connect outside (yellow triangle) or the internet is very slow. I ran a speed test with the monitor connected via the docking and directly in the laptop (HDMI) and the difference in speed is significant (almost factor 7 in download and factor 2 to 3 in upload).  I can't determine exactly when this happened because in the same week was the update for Windows 1709 (Fall creator update) and several ThinkPad drivers update (bios, video, etc. - including the driver for the Onelink+). I tried to revert the Onelink+ driver to the old one but it had no effect. Sometimes the connection seems good for few minutes but studently it drops. It took me really a while (and several re-install of the WIFI drivers) to figure out that this was happening due to the external monitor connected to the Onelink.  I had simply luck to realize that the connection was stable if the dock was not connected. The problem can be replicated and I tested the connection with another DP cable, having the same problem. It seems to be related to a drive issue after one of the updates but everything looks normal in the ... Read more
Hello. I'm not awesome with computers but I use google and do my best and I'm trying to fix my parent's laptop.

When it is shut down, it tries to install updates but they always seem to fail.
I tried sfc /scannow, which said it found corrupted files but was unable to fix some of them.
Then I tried dism /online /cleanup-image /restorehealth
It stops at ~86% and asks for a source.

I've been trying to follow the instructions here in post#4 :
But the techbench link wasn't working so I went here:
following the iso file instructions I downloaded the tool and converted it to iso, and changed it to open using windows explorer then clicked mount. It is now drive F:.

Now I should have been ready to follow the rest of the instructions in the first link post #4 , but I'm really super careful and have to be absolutely sure I'm not going to break windows, and I just can't find the info I need using google.

The things I'm unsure of:
1) I used this instruction: dism /Get-WimInfo /WimFile:F:\sources\install.esd /index:1 taken from this page: Find the Windows version, build and edition from ISO or DVD Winhelponline
because I wanted to know what version the iso I had downloaded was to see if it matches our windows version. The iso version says: 10.0.16299, where as the laptop has version 1709(OS Build: 16299.125) listed in system -> (i)about. Is this close enough?... Read more
Any idea's please. i also installed the newest flash, Thanks
Microsoft have released KB4073290 on the Microsoft Catalog for older computers with AMD Athlon chip sets that became unbootable after installing the January cumulative update KB4056892 (build 16299.192).

After installation of KB4073290, the machine will run build 16299.194.

More here

I need the printer profile for the third party inks I'm using as described in the Subject The ink cartridges are made (or sold) by LD Products.. If no one has the profile, how can I make one myself? If this is the wrong forum, please direct me to the right one. Thank you.

Since I updated Windows 1706 (or rather: was forced to update) Windows 10 on January 3 (and also something this week if I remember correctly), I see my logs flooded with weird errors. Event ID 822 I remember from the very early days of Windows 10. Never found out what they mean and I still have no clue at all. Also regularly a train of ESENT's are thrown in the party. No idea what Microsoft is messing arround at the moment, but it doesn't look good at all. Any idea, anyone...? Mind you those were stable systems. The screenshot is one from a completely clean virtual machine, so it doesn't seem to make any difference in what kind of environment it's running. Just to illustrate. I am not happy at all with this.


I have a Dell 17" Laptop with windows 10. It's about 2 years old. I only use this in my classes and do not go online with it except to transfer files over my network. It constantly updates during my class. I've tried turning off all the updates and it still interrupts my classes. I'd like to reformat it and install windows 7. Can this be done? Will I have any trouble with drivers?This is frustrating and I don't want to deal with it any more. Thanks so much for any info you can provide me.
I was following these steps in the registry:
And now my wifi won't connect at all. Anyone know how to fix this? I hope I'm posting in the right thread.
My Mac stopped opening Word files, so I installed Office again but till get the same problem. I keep getting a message saying office encountered a problem and can't open the files. It gives me the option to recover files and re open, but that doesn't work.

Any ideas?
I had given my HP all in one Desktop PC to my grandson. I recently got it back from him and was trying to set it back up at my apartment but it asks for his password. I'm totally stuck at this point. He's a typical kid and doesn't have any idea what his password was. Is there any fairly easy way to bypass this or reset entire PC back to original settings? I can not get to anything other than this "sign on" screen. Any help would be sincerely appreciated. This poor old senior Gramma has no clue.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU T7500 @ 2.20GHz, Intel64 Family 6 Model 15 Stepping 10
Processor Count: 2
RAM: 4086 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 384 Mb
Hard Drives: C: 74 GB (13 GB Free); E: 931 GB (912 GB Free);
Motherboard: Dell Inc., 0KU184
Antivirus: Avast Antivirus, Enabled and Updated

Inspectre.exe reveals that my computer is vulnerable to a Spectre attack. According to, I need to upgrade my computer hardware to protect myself--but because of the computer's age, the manufacturer [Dell] tells me such upgrades are not available to me. I will be replacing my computer--but in the meantime is there anything I can do to minimize this vulnerability?
Hello, I wonder whether someone might help me with this issue: recently, I have installed Windows 10 on my Lenovo Y50-70 (clean installation). However, the system does not boot properly once the nvidia drivers are installed via Windows update. Blue screen appears every time and the only possibility to boot is to use safe mode. Once I uninstall the Nvidia drivers, the system boots fine. Any suggestions? Is it a hardware problem or should i try to install an older version of a driver? Thanks in advance!
Hi. I have a B50-10 with win10 1511 and i have installed an SSD Intel 1500 series 180GB. The ssd is present into the bios but when i try install win10 1709 there is no SSD or HDD to install. Also Diskpart show no SSD or HDD. Tried into the bios to put SATA in compatible mode but no work. Alsi tried UEFI mode or legacy mode and no work. What i have to do? Thanx.
Good day everyone.I encountered a problem with my laptop yesterday. When I restarted my laptop, it showed me this:   Running startup repair always says "Startup Repair couldn't repair your PC". I have no idea what to do with this. My important files are in here, so it would be great if anyone could help me. 
Good morning, i have buy a Sandisk Ultra II 1 Tb, 1/2 years ago, installed into my Lenovo Ideapad Z510 removing the old glorious SSHD.SSD work good during 1/2 yearswith Windows 10. Last week after an upgrade of Avira (3-4 day after Meltdows microsoft patch) i found my notebook crashed with BSOD screen that says inacessible boot device. Pushing a button start restoring page of Windows. Work prompt, restart. Do not work windows safe mode, restore recovery point, automatic restore starting. Not i try to save my data before try restore windows 10 or format all and install OS.Restartin PC after see that Windows Safe mode do not work i try to see what happen into Bios. Here i found boot set on legacy boot (normally was on UEFI). After have changed boot to UEFI i see that there are now SSD Sandisk Ultra II showed by bios.I try anyway to start notebook with UEFI and the PC cant start... it show a blue/white windows (like old windows 95 setup) with error "default boot device missing or boot failed. Insert recovery mdia and hit any key then select boot manager to chose a new boot device or to boot recovery media".Fortunately my Lenovo notebook have a reset button and with it i can restart bios and change boot to Legacy boot parameter. Outside my notebook the SSD work, like external hard drive with another notebook.I ask what happen on Microsoft forum.They says that Sandisk Ultra II is incompatible with Lenovo controller (think SATA controller). But last 1,5 years SSD work fine. Then i ... Read more
My Active Pen 2 does not appear to work with MOST programs on my YOGA 920, only the Le-Note.Does anyone know how to get it to work with any other NORMAL* programs, especially to where I don't have to purchase an additional separate set of programs and drivers just to use it? *i.e. Acrobat, MS Office programs, Google Chrome...
One of the reasons I ended up choosing the P51s over other comperable laptops was its unparalleled expandability in a portable, quite thin package. I can't think of any other laptops, outside of the T470s, that are 15.6" or smaller, allow for more than one internal hard drive, and aren't meant to be teathered to a desk. I was informed by multiple Lenovo customer represenatives before I bought my laptop that the P51s not only had a 2.5" SATA bay, but also an open WWAN slot that could be used to house an m.2 SATA SSD. I just got around to buying an m.2 SATA SSD for the slot, but my laptop is rejecting it. It won't even boot unless I disable the WWAN slot (from the BIOS) entirely. What gives? I thought I could put an SSD in the slot--that was one of the reasons I bought the laptop!
New Win10 10.0.16299 Build 16299
Samsung MXHPV256HDGL-0000 M.2 system drive
Asrock X99 -11 Extreme
Saphire Radeon R9 295-X2 with AMD 22.19.677.257 driver
This is a dual GPU card
Running ServeRaid M5210 SAS raid with 2 arrays 8 rotational disks total
Dual EVGA Titanium PSU

Get BSOD with atikmdag+0x48999 in Who Crashed analysis.
These are only dumps I get however far more frequently the system just turns off and does not throw errors.
Have checked power connections and swapped out PSU this is not a power related issue unless MB power failing or PSU connectors bad.

Dumps are certainly graphic related, cannot speak to other issue regarding system just shutting off. Thinking (hoping) its related.
System has worked well for about 2 years but recent failure caused complete rebuild with shutdown behavior appearing after rebuild.

Have had shutdown behavior with large file transfers unless in safe mode.

Dump attached
Have set up wireless LAN at home with 1 xp laptop, 2 win 10 Pro laptops and 1 win 10 home desktop. xp laptop not visible to win 10 computers, win 10 home not visible to 2 laptop Pros. None of the win 10's are allowed to set up homegroup. Desktop is file server for LAN. Would like to know if there is a workaround what ever the problem is to connect all win 10's.
When I set up the Hyper v option in Windows 10 Pro, 64 bit,I chose to set things up and install Ubuntu later.

Everything is installed correctly, only Ubuntu has not been installed.

Now I want to install Ubuntu (17.10) if I can get it. So how do I install Ubuntu in Hyper V on Windows 10, Pro 64 bit?


Lou Reed
I can't get windows 10 to search mounted truecrypt volumes, ie, type part of the file name into the "search windows" box and it doesn't bring up a "best match", I just get "no results found".
I have added the volumes to indexing locations in the indexing options (eg local disk W) and it appears to be indexing it. They are listed in the "included locations" and after a few minutes indexed items goes up from 3,000 to 10,000 but the search box doesn't find any of the files.
I have tried restarting the services
net stop wmpnetworksvc
net stop WSearch
net start Wsearch
net start wmpnetworksvc
And also "rebuild index" but it still doesn't function.

Any suggestions?
Help me out here, each time I insert a DVD into my DVD player I get the wrong icon (yes, earlier today I installed Mafia III and it stayed that way. It's not supposed to...)

How can I get my old icon back?

As you can see, it doesn't match. Each game disc gives me the Mafia III logo instead of the icon of the corresponding game...

So how can I fix it?