Computer Support Forum

Automatic Updates Not Working/malware Removal

Question: Automatic Updates Not Working/malware Removal

Problems:1) automatic updates unable to turn on (can't even manually start using services list)2) On Avant Browser, new windows with content related to open tabs pop up randomly3) Can't use gmail or google on Firefox (this may be application problem)4) Frequent pop-ups in Internet 7 browserPrograms:Used to have Ahnlab V3 Security Center (along with Adaware, Spybot, and Spydoctor (disabled) ), but switched to AVG upon review of this thread with similar problem (located here: http://www.bleepingcomputer.com/forums/t/36589/automatic-update-not-working/ ). Enabled Spydoctor and added C-Cleaner and did several online scans with programs on said thread. Computer started getting slow after installing V3Malware may have found it's way in after installation of the game Peggle. (See AVG log)I did an AVG scan and spybot scan in Safemode, log is as follows:AVG 8.0 Anti-Virus command line scannerCopyright ? 1992 - 2008 AVG TechnologiesProgram version 8.0.134, engine 8.0.0Virus Database: Version 270.4.7/1546 2008-07-11HKLM\SOFTWARE\Classes\MayaAsciiFile Found Adware.CommonName C:\Documents and Settings\Bienna Song\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Locked file. Not tested. C:\Documents and Settings\Bienna Song\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Locked file. Not tested. C:\Documents and Settings\Bienna Song\NTUSER.DAT Locked file. Not tested. C:\Documents and Settings\Bienna Song\ntuser.dat.LOG Locked file. Not tested. C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Locked file. Not tested. C:\Documents and Settings\LocalService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Locked file. Not tested. C:\Documents and Settings\LocalService\NTUSER.DAT Locked file. Not tested. C:\Documents and Settings\LocalService\ntuser.dat.LOG Locked file. Not tested. C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat Locked file. Not tested. C:\Documents and Settings\NetworkService\Local Settings\Application Data\Microsoft\Windows\UsrClass.dat.LOG Locked file. Not tested. C:\Documents and Settings\NetworkService\NTUSER.DAT Locked file. Not tested. C:\Documents and Settings\NetworkService\ntuser.dat.LOG Locked file. Not tested. C:\hiberfil.sys Locked file. Not tested. C:\pagefile.sys Locked file. Not tested. C:\Program Files\Common Files\Sandlot Shared\slghex.dll Adware Generic2.GNR Object was moved to Virus Vault.C:\System Volume Information\ Locked file. Not tested. C:\WINDOWS\system32\adhoysgc.dll Trojan horse Generic10.AYRO Object was moved to Virus Vault.C:\WINDOWS\system32\adndkjvi.dll Trojan horse Proxy.ACON Object was moved to Virus Vault.C:\WINDOWS\system32\config\default Locked file. Not tested. C:\WINDOWS\system32\config\default.LOG Locked file. Not tested. C:\WINDOWS\system32\config\SAM Locked file. Not tested. C:\WINDOWS\system32\config\SAM.LOG Locked file. Not tested. C:\WINDOWS\system32\config\SECURITY Locked file. Not tested. C:\WINDOWS\system32\config\SECURITY.LOG Locked file. Not tested. C:\WINDOWS\system32\config\software Locked file. Not tested. C:\WINDOWS\system32\config\software.LOG Locked file. Not tested. C:\WINDOWS\system32\config\system Locked file. Not tested. C:\WINDOWS\system32\config\system.LOG Locked file. Not tested. C:\WINDOWS\system32\drivers\sptd.sys Locked file. Not tested. C:\WINDOWS\system32\faeojknk.dll Trojan horse Generic10.AUTA Object was moved to Virus Vault.C:\WINDOWS\system32\geBtQihE.dll Trojan horse Generic10.AXRD Object was moved to Virus Vault.C:\WINDOWS\system32\gkgrmlbl.dll Adware Generic3.HRC Object was moved to Virus Vault.C:\WINDOWS\system32\hgqiaeqf.dll Trojan horse Generic10.AVUQ Object was moved to Virus Vault.C:\WINDOWS\system32\holxgreg.dll Trojan horse Generic10.ATWM Object was moved to Virus Vault.C:\WINDOWS\system32\ioqabnbr.dll Trojan horse Generic10.AXJR Object was moved to Virus Vault.C:\WINDOWS\system32\kdqpaebb.dll Trojan horse Generic10.AWDO Object was moved to Virus Vault.C:\WINDOWS\system32\legzxc.dll Trojan horse Generic10.AXMX Object was moved to Virus Vault.C:\WINDOWS\system32\mafkpkrt.dll Trojan horse Generic10.AXJP Object was moved to Virus Vault.C:\WINDOWS\system32\mtrepahm.dll Trojan horse Generic10.AVMV Object was moved to Virus Vault.C:\WINDOWS\system32\ofqggwfw.dll Trojan horse Generic10.AXMX Object was moved to Virus Vault.C:\WINDOWS\system32\tvnfzu.dll Trojan horse Generic10.AVUQ Object was moved to Virus Vault.C:\WINDOWS\system32\uiduifhj.dll Trojan horse Generic10.AXJO Object was moved to Virus Vault.C:\WINDOWS\system32\vcholmyx.dll Trojan horse Generic10.BBFK Object was moved to Virus Vault.C:\WINDOWS\system32\yexjlgva.dll Trojan horse Generic10.AUXZ Object was moved to Virus Vault.C:\WINDOWS\system32\yhmsyx.dll Trojan horse Generic10.AYRO Object was moved to Virus Vault.C:\WINDOWS\system32\yhpzoo.dll Trojan horse Generic10.AXJO Object was moved to Virus Vault.C:\WINDOWS\TempFile Locked file. Not tested. ------------------------------------------------------------Objects scanned : 962859Found infections : 18Found PUPs : 2Healed infections : 18Healed PUPs : 2Warnings : 1------------------------------------------------------------Deckard's System Scan log is as follows:Deckard's System Scanner v20071014.68Run by Bienna Song on 2008-07-11 21:40:24Computer is in Normal Mode.---------------------------------------------------------------------------------- System Restore --------------------------------------------------------------Successfully created a Deckard's System Scanner Restore Point.-- Last 5 Restore Point(s) --50: 2008-07-12 01:40:39 UTC - RP605 - Deckard's System Scanner Restore Point49: 2008-07-11 20:11:33 UTC - RP604 - Installed AVG Free 8.048: 2008-07-11 13:10:23 UTC - RP603 - Installed Windows Internet Explorer 7.47: 2008-07-11 13:07:54 UTC - RP602 - Installed Windows IDNMitigationAPIs.46: 2008-07-11 13:07:08 UTC - RP601 - Installed Windows NLSDownlevelMapping.-- First Restore Point -- 1: 2008-06-24 04:10:06 UTC - RP556 - System CheckpointBacked up registry hives.Performed disk cleanup.Percentage of Memory in Use: 76% (more than 75%).Total Physical Memory: 502 MiB (512 MiB recommended).System Drive C: has 8.28 GiB (less than 15%) free.-- HijackThis (run as Bienna Song.exe) -----------------------------------------Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:48:07 PM, on 7/11/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.5730.0013)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exeC:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exeC:\Program Files\AhnLab\Smart Update Utility\AhnSDsv.exeC:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\PROGRA~1\AVG\AVG8\avgwdsvc.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeC:\WINDOWS\system32\DVDRAMSV.exeC:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeC:\Program Files\Maxtor\Sync\SyncServices.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Pure Networks\Router Service\pnroutsv.exeC:\PROGRA~1\AVG\AVG8\avgrsx.exeC:\Program Files\Intel\Wireless\Bin\RegSrvc.exeC:\WINDOWS\system32\Tablet.exeC:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exeC:\Program Files\Viewpoint\Common\ViewpointService.exeC:\toshiba\ivp\ism\pinger.exeC:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exeC:\Program Files\Microsoft Office\Office12\GrooveMonitor.exeC:\Program Files\QuickTime\qttask.exeC:\WINDOWS\system32\wscntfy.exeC:\WINDOWS\system32\rundll32.exeC:\PROGRA~1\AVG\AVG8\avgtray.exeC:\WINDOWS\system32\Rundll32.exeC:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeC:\WINDOWS\System32\svchost.exeC:\Documents and Settings\Bienna Song\Desktop\dss.exeC:\WINDOWS\system32\conime.exeC:\DOCUME~1\BIENNA~1\Desktop\SYSTEM~1\Bienna Song.exeC:\Program Files\Avant Browser\avant.exeR3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dllO2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dllO2 - BHO: {90fc612f-1d17-cd0a-eef4-3253bbec4fb0} - {0bf4cebb-3523-4fee-a0dc-71d1f216cf09} - C:\WINDOWS\system32\oeztjg.dllO2 - BHO: (no name) - {0E64E841-2463-47C9-8797-DAF2810BBF61} - C:\WINDOWS\system32\opnmmmmj.dllO2 - BHO: (no name) - {2B3A3C28-215F-400F-B333-634A3AD7896E} - C:\WINDOWS\system32\catsrvp.dllO2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dllO2 - BHO: (no name) - {74735E51-DDBC-45E9-9998-EFDB3F595EFF} - C:\WINDOWS\system32\geBtQihE.dll (file missing)O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dllO2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLLO2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dllO2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.914.9778\swg.dllO2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dllO2 - BHO: (no name) - {D0C20FA1-0F1C-45A0-8DB8-F50907BC7FC1} - C:\WINDOWS\system32\qoMcbabb.dllO3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dllO3 - Toolbar: Veoh Browser Plug-in - {D0943516-5076-4020-A3B5-AEFAF26AB263} - C:\Program Files\Veoh Networks\Veoh\Plugins\reg\VeohToolbar.dllO3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dllO3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dllO3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLLO4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /runO4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startupO4 - HKLM\..\Run: [mxomssmenu] "C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe"O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottimeO4 - HKLM\..\Run: [002d7f3c] rundll32.exe "C:\WINDOWS\system32\xgbdqwtf.dll",bO4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exeO4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /autoO4 - HKLM\..\Run: [BM031e4ca0] Rundll32.exe "C:\WINDOWS\system32\xxfjowep.dll",sO4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exeO4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeO4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exeO8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htmO8 - Extra context menu item: Add to AD Black List - C:\Program Files\Avant Browser\AddToADBlackList.htmO8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspxO8 - Extra context menu item: Block All Images from the Same Server - C:\Program Files\Avant Browser\AddAllToADBlackList.htmO8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000O8 - Extra context menu item: Highlight - C:\Program Files\Avant Browser\Highlight.htmO8 - Extra context menu item: Open All Links in This Page... - C:\Program Files\Avant Browser\OpenAllLinks.htmO8 - Extra context menu item: Open In New Avant Browser - C:\Program Files\Avant Browser\OpenInNewBrowser.htmO8 - Extra context menu item: Search - C:\Program Files\Avant Browser\Search.htmO9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dllO9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dllO9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dllO9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dllO9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dllO9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLLO9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dllO9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exeO10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dllO14 - IERESET.INF: START_PAGE_URL=http://www.toshibadirect.com/dpdstartO15 - ESC Trusted Zone: http://*.update.microsoft.comO16 - DPF: {06DAFE64-57FC-48D9-A69E-12C2599DC524} (POLYplay Control) - http://www.smtown.com/MediaService/supply/polyplay.cabO16 - DPF: {072039AB-2117-4ED5-A85F-9B9EB903E021} (NowStarter Control) - http://www.clubbox.co.kr/neo.fld/NowStarter.cabO16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - http://upload.facebook.com/controls/Facebo...toUploader5.cabO16 - DPF: {1DE9BB01-B121-401D-8877-BCD5ED5B7EE5} (Tpwin Control) - http://www.crezio.com/test/leeyunho/AlwaysOn/AlwaysOn.CABO16 - DPF: {2D4411C2-5F0F-4182-9599-30CF9B4FB2EE} (PhotoX Class) - http://www.encyber.com/search_w/editor/TABSPhotoEditor.cabO16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/Facebo...otoUploader.cabO16 - DPF: {6A2E758A-028B-46BB-A11D-0608AB5A4ED3} (DaumBGMCtrl Class) - http://listen.daum.net/52st/bgmplayer/Daum52stBGMPlayer.cabO16 - DPF: {938527D1-CDB7-4147-998A-B20FCA5CC976} (Cdmcco Class) - http://cafeimg.hanmail.net/activex/dmcc2.c...ersion=1,0,0,10O16 - DPF: {9B75502C-BBED-4BBD-8FE2-822E5E0AD32C} (MagicLockOCX Control) - http://music.godpeople.com/MagicLockOCX.cabO16 - DPF: {AF11AA64-87A5-4146-AF3B-A7BD0F278485} (SBStarter Control) - http://download.soribada.com/down/Soribada...206/SBStart.CABO16 - DPF: {B9B38E70-EEF6-4E3A-AE84-DDE59A053B7C} (Daum ActiveX manager Class) - http://cafeimg.hanmail.net/cto/xman.cab?ver=1,2,3,5O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-secure.com/ols/fscax.cabO16 - DPF: {DC75FEF6-165D-4D25-A518-C8C4BDA7BAA6} (CPlayFirstDinerDashControl Object) - http://dfgfile.com/online_games/DinerDash/...sh.1.0.0.58.cabO16 - DPF: {F6E361B4-40F3-4C90-8A95-D95E0D8CBCD4} (MultiUpload Control) - http://www.clubbox.co.kr/neo.fld/MultiUpload.cabO18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLLO18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dllO20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,avgrsstx.dllO20 - Winlogon Notify: opnmmmmj - C:\WINDOWS\SYSTEM32\opnmmmmj.dllO23 - Service: Ad-Aware 2007 Service (aawservice) - Lavasoft AB - C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exeO23 - Service: Adobe Active File Monitor V4 (AdobeActiveFileMonitor4.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exeO23 - Service: AhnLab Task Scheduler - AhnLab, Inc. - C:\Program Files\AhnLab\Smart Update Utility\AhnSDsv.exeO23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exeO23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeO23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exeO23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exeO23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeO23 - Service: DVD-RAM_Service - Matsubleepa Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exeO23 - Service: Intel? PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exeO23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exeO23 - Service: GoogleDesktopManager - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exeO23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeO23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exeO23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exeO23 - Service: Maxtor Service (Maxtor Sync Service) - Seagate Technology LLC - C:\Program Files\Maxtor\Sync\SyncServices.exeO23 - Service: Pure Networks Router Manager (pnrouter) - Pure Networks, Inc. - C:\Program Files\Pure Networks\Router Service\pnroutsv.exeO23 - Service: Intel? PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exeO23 - Service: Intel? PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exeO23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exeO23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exeO23 - Service: TabletService - Wacom Technology, Corp. - C:\WINDOWS\system32\Tablet.exeO23 - Service: TOSHIBA Application Service (TAPPSRV) - TOSHIBA Corp. - C:\Program Files\TOSHIBA\TOSHIBA Applet\TAPPSRV.exeO23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe--End of file - 13474 bytes-- HijackThis Fixed Entries (C:\DOCUME~1\BIENNA~1\Desktop\SYSTEM~1\backups\) ---backup-20070709-211455-118 R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dllbackup-20070709-211455-130 O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLLbackup-20070709-211456-105 O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exebackup-20070709-211456-252 O4 - HKLM\..\Run: [EPSON Stylus C88 Series (Copy 1)] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIABA.EXE /P32 "EPSON Stylus C88 Series (Copy 1)" /O6 "USB001" /M "Stylus C88"backup-20070709-211456-341 O16 - DPF: {091CDD73-1401-4643-9B9C-65B091C88685} (MyLinker Control) - http://crossmap.contents.mylinker.co.kr/module/MyLinker.cabbackup-20070709-211456-438 O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osbootbackup-20070709-211458-490 O16 - DPF: {69592228-34C4-4CAF-AC73-C76DFE96BEF0} (MAGODDownload Control) - http://www.csafer.net/activex/magoddownload.cabbackup-20070709-211458-516 O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exebackup-20070709-211458-779 O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLLbackup-20070709-211459-635 O23 - Service: Bonjour Service - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exebackup-20070709-211459-674 O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exebackup-20070709-211459-877 O23 - Service: Swupdtmr - Unknown owner - c:\TOSHIBA\IVP\swupdate\swupdtmr.exe-- File Associations -----------------------------------------------------------All associations okay.-- Drivers: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled ---------------------R0 PenClass (Pen Class) - c:\windows\system32\drivers\penclass.sys R1 meiudf - c:\windows\system32\drivers\meiudf.sys R2 AegisP (AEGIS Protocol (IEEE 802.1x) v3.4.9.0) - c:\windows\system32\drivers\aegisp.sys R2 Haspnt - c:\windows\system32\drivers\haspnt.sys R2 Netdevio (TOSHIBA Network Device Usermode I/O Protocol) - c:\windows\system32\drivers\netdevio.sys R2 s24trans (WLAN Transport) - c:\windows\system32\drivers\s24trans.sys R2 Sentinel - c:\windows\system32\drivers\sentinel.sys R3 Iviaspi (IVI ASPI Shell) - c:\windows\system32\drivers\iviaspi.sys R3 Pfc (Padus ASPI Shell) - c:\windows\system32\drivers\pfc.sys R3 TVALD (Toshiba Mobile PC Service) - c:\windows\system32\drivers\nbsmi.sys R3 Tvs (TOSHIBA Virtual Sound with SRS technologies) - c:\windows\system32\drivers\tvs.sys S2 DS1410D - c:\windows\system32\drivers\ds1410d.sys (file missing)S3 Ad-Watch Connect Filter (Ad-Watch Connect Kernel Filter) - c:\windows\system32\drivers\nsdriver.sys S3 EagleNT - c:\windows\system32\drivers\eaglent.sys (file missing)S3 gwiopm - d:\gwiopm.sys (file missing)S3 Sntnlusb (Rainbow USB SuperPro) - c:\windows\system32\drivers\sntnlusb.sys S3 tosrfec (Bluetooth ACPI from TOSHIBA) - c:\windows\system32\drivers\tosrfec.sys -- Services: 0-Boot, 1-System, 2-Auto, 3-Demand, 4-Disabled --------------------R2 aawservice (Ad-Aware 2007 Service) - "c:\program files\lavasoft\ad-aware 2007\aawservice.exe" R2 AdobeActiveFileMonitor4.0 (Adobe Active File Monitor V4) - c:\program files\adobe\photoshop elements 4.0\photoshopelementsfileagent.exeR2 Apple Mobile Device - "c:\program files\common files\apple\mobile device support\bin\applemobiledeviceservice.exe" R2 Bonjour Service - "c:\program files\bonjour\mdnsresponder.exe" R2 CFSvcs (ConfigFree Service) - c:\program files\toshiba\configfree\cfsvcs.exe R2 DVD-RAM_Service - c:\windows\system32\dvdramsv.exe R2 RegSrvc (Intel? PROSet/Wireless Registry Service) - c:\program files\intel\wireless\bin\regsrvc.exe R2 TabletService - c:\windows\system32\tablet.exe R2 TAPPSRV (TOSHIBA Application Service) - "c:\program files\toshiba\toshiba applet\tappsrv.exe" R2 Viewpoint Manager Service - "c:\program files\viewpoint\common\viewpointservice.exe" S3 FLEXnet Licensing Service - "c:\program files\common files\macrovision shared\flexnet publisher\fnplicensingservice.exe" S4 Swupdtmr - c:\toshiba\ivp\swupdate\swupdtmr.exe-- Device Manager: Disabled ----------------------------------------------------No disabled devices found.-- Scheduled Tasks -------------------------------------------------------------2008-07-11 20:55:07 266 --a------ C:\WINDOWS\Tasks\Check Updates for Windows Live Toolbar.job2008-07-11 15:48:21 420 --a------ C:\WINDOWS\Tasks\Norton Security Scan.job2008-07-02 15:26:08 284 --a------ C:\WINDOWS\Tasks\AppleSoftwareUpdate.job-- Files created between 2008-06-11 and 2008-07-11 -----------------------------2008-07-11 19:10:16 0 d--h---c- C:\$AVG8.VAULT$2008-07-11 17:51:37 80896 --a------ C:\WINDOWS\system32\xgbdqwtf.dll2008-07-11 17:48:42 101888 --a------ C:\WINDOWS\system32\oeztjg.dll2008-07-11 17:48:38 101888 --a------ C:\WINDOWS\system32\qhosibdk.dll2008-07-11 17:47:51 92672 --a------ C:\WINDOWS\system32\xxfjowep.dll2008-07-11 17:31:52 720797 --ahs---- C:\WINDOWS\system32\bbabcMoq.ini22008-07-11 17:31:39 281600 --a------ C:\WINDOWS\system32\qoMcbabb.dll2008-07-11 17:30:49 0 d-------- C:\WINDOWS\pss2008-07-11 16:22:39 0 d-------- C:\Documents and Settings\Bienna Song\.housecall6.62008-07-11 16:20:09 0 d-------- C:\Program Files\CCleaner2008-07-11 16:12:03 0 d-------- C:\WINDOWS\system32\drivers\Avg2008-07-11 16:12:01 0 d-------- C:\Documents and Settings\Bienna Song\Application Data\AVGTOOLBAR2008-07-11 16:11:37 0 d-------- C:\Program Files\AVG2008-07-11 16:11:36 0 d------c- C:\Documents and Settings\All Users\Application Data\avg82008-07-11 15:46:47 0 d------c- C:\fsaua.data2008-07-11 09:41:21 0 d-------- C:\Program Files\Lavalys2008-07-11 09:01:41 0 d-------- C:\Program Files\Microsoft Silverlight2008-07-11 07:47:04 80896 --a------ C:\WINDOWS\system32\hhbbciob.dll2008-07-11 07:44:07 101888 --a------ C:\WINDOWS\system32\renazs.dll2008-07-11 07:44:04 101888 --a------ C:\WINDOWS\system32\nxdpppoa.dll2008-07-11 07:43:43 92672 --a------ C:\WINDOWS\system32\ejjfxhmw.dll2008-07-09 22:32:00 101888 --a------ C:\WINDOWS\system32\forbsi.dll2008-07-09 22:31:54 101888 --a------ C:\WINDOWS\system32\fwmesqpd.dll2008-07-09 22:28:46 92160 --a------ C:\WINDOWS\system32\cqsxoaiw.dll2008-07-08 22:24:32 101376 --a------ C:\WINDOWS\system32\teqpds.dll2008-07-08 22:24:31 101376 --a------ C:\WINDOWS\system32\eabvyjrr.dll2008-07-07 22:05:49 101376 --a------ C:\WINDOWS\system32\hmmtas.dll2008-07-07 22:05:45 101376 --a------ C:\WINDOWS\system32\ddkdcclo.dll2008-07-07 22:05:33 91648 --a------ C:\WINDOWS\system32\tshicsnh.dll2008-07-07 00:20:21 0 d-------- C:\WINDOWS\LOG2008-07-06 22:04:58 101888 --a------ C:\WINDOWS\system32\spogsl.dll2008-07-06 22:04:44 101888 --a------ C:\WINDOWS\system32\jtdadsmf.dll2008-07-05 22:03:54 101888 --a------ C:\WINDOWS\system32\grwech.dll2008-07-05 22:03:50 101888 --a------ C:\WINDOWS\system32\sixbitpk.dll2008-07-04 22:05:48 101376 --a------ C:\WINDOWS\system32\gidyhr.dll2008-07-04 22:05:47 101376 --a------ C:\WINDOWS\system32\yesxuctu.dll2008-07-04 15:01:35 0 d-------- C:\Program Files\Common Files\Symantec Shared2008-07-03 07:13:27 0 d-------- C:\WINDOWS\system32\3491682008-07-02 22:01:17 104448 --a------ C:\WINDOWS\system32\yuyxsp.dll2008-07-02 22:01:16 104448 --a------ C:\WINDOWS\system32\splvlgpx.dll2008-06-29 22:04:06 104448 --a------ C:\WINDOWS\system32\patwys.dll2008-06-29 22:04:05 104448 --a------ C:\WINDOWS\system32\exmkcbso.dll2008-06-29 09:59:30 0 d-------- C:\Documents and Settings\Bienna Song\Application Data\Google2008-06-27 23:27:48 0 d-------- C:\Program Files\Spyware Doctor2008-06-27 23:27:48 0 d-------- C:\Documents and Settings\Bienna Song\Application Data\PC Tools2008-06-27 23:19:15 0 d-------- C:\Program Files\Picasa22008-06-27 23:17:49 0 d-------- C:\WINDOWS\system32\runtime2008-06-27 23:16:46 0 d-------- C:\Program Files\Norton Security Scan2008-06-27 23:12:54 0 d-------- C:\Documents and Settings\Bienna Song\Application Data\Avant Profiles2008-06-27 22:59:37 0 d------c- C:\Documents and Settings\All Users\Application Data\Google Updater2008-06-27 22:04:02 104960 --a------ C:\WINDOWS\system32\wvjzxj.dll2008-06-27 22:04:00 104960 --a------ C:\WINDOWS\system32\wvgcjofx.dll2008-06-27 21:57:59 94208 --a------ C:\WINDOWS\system32\ncovxqge.dll2008-06-27 12:37:45 0 d-------- C:\Program Files\iPod2008-06-27 12:37:20 0 d-------- C:\Program Files\iTunes2008-06-27 12:21:47 0 d-------- C:\Program Files\Apple Software Update2008-06-27 12:20:07 0 d-------- C:\Program Files\Common Files\Apple2008-06-27 12:20:06 0 d------c- C:\Documents and Settings\All Users\Application Data\Apple2008-06-26 22:02:54 107008 --a------ C:\WINDOWS\system32\pymjbqhm.dll2008-06-26 00:12:54 0 d-------- C:\Program Files\Peggle2008-06-26 00:12:54 0 d-------- C:\Program Files\BFG2008-06-25 23:43:18 0 d-------- C:\WINDOWS\system32\3711862008-06-25 21:57:25 88576 --a------ C:\WINDOWS\system32\catsrvp.dll2008-06-24 21:59:04 86528 --a------ C:\WINDOWS\system32\uiagfulq.dll2008-06-24 21:56:03 101888 --a------ C:\WINDOWS\system32\qlwyduxd.dll2008-06-24 21:53:55 95232 --a------ C:\WINDOWS\system32\bpdocnfr.dll2008-06-24 00:09:55 719525 --ahs---- C:\WINDOWS\system32\EhiQtBeg.ini22008-06-24 00:09:31 34304 --a------ C:\WINDOWS\system32\rqRKETJY.dll2008-06-24 00:06:15 34304 --a------ C:\WINDOWS\system32\urqNGxYp.dll2008-06-24 00:05:15 34304 --a------ C:\WINDOWS\system32\xxywWnMd.dll2008-06-24 00:04:32 34304 --a------ C:\WINDOWS\system32\opnmmmmj.dll2008-06-23 23:18:52 0 d-------- C:\Program Files\Peggle Deluxe2008-06-23 23:18:40 0 d-------- C:\Program Files\ReflexiveArcade2008-06-23 23:14:37 0 d-------- C:\Program Files\PacBomber-- Find3M Report ---------------------------------------------------------------2008-07-11 21:30:23 70451 --a------ C:\WINDOWS\system32\tablet.dat2008-07-11 21:30:02 8405015 --a------ C:\WINDOWS\TempFile2008-07-11 19:10:18 0 d-------- C:\Program Files\Common Files\Sandlot Shared2008-07-11 16:23:39 0 d-------- C:\Program Files\Avant Browser2008-07-11 15:52:30 0 d-------- C:\Program Files\Common Files2008-06-27 23:22:42 0 d-------- C:\Program Files\Google2008-06-27 23:12:28 0 d-------- C:\Documents and Settings\Bienna Song\Application Data\Avant Browser2008-06-27 15:13:03 0 d-------- C:\Documents and Settings\Bienna Song\Application Data\Apple Computer2008-06-27 12:34:21 0 d-------- C:\Program Files\Bonjour2008-06-27 12:31:00 0 d-------- C:\Program Files\QuickTime2008-06-25 23:44:07 0 d-------- C:\Documents and Settings\Bienna Song\Application Data\Mozilla2008-06-06 19:30:41 5 --a------ C:\Documents and Settings\Bienna Song\Application Data\openList.awt2008-06-06 19:30:41 9118 --a------ C:\Documents and Settings\Bienna Song\Application Data\closedList.awt2008-06-06 18:20:51 0 d-------- C:\Program Files\AhnLab2008-05-28 16:28:11 0 d-------- C:\Program Files\Mystery Case Files Ravenhearst2008-05-26 16:41:39 0 d-------- C:\Program Files\Mystery Case Files Prime Suspects2008-05-23 14:50:09 0 d--h----- C:\Program Files\InstallShield Installation Information2008-05-19 22:21:17 0 d-------- C:\Program Files\Manga Studio3 EX2008-05-19 22:14:10 0 d-------- C:\Documents and Settings\Bienna Song\Application Data\CELSYS2008-05-19 19:22:37 0 d-------- C:\Program Files\Common Files\Adobe2008-05-19 19:20:13 0 d-------- C:\Documents and Settings\Bienna Song\Application Data\AdobeUM2008-05-18 02:55:13 0 d-------- C:\Documents and Settings\Bienna Song\Application Data\e frontier2008-05-18 02:45:51 0 d-------- C:\Program Files\America Online 9.02008-05-17 01:36:59 0 d-------- C:\Program Files\Microsoft Visual Studio 82008-05-17 01:29:08 0 d-------- C:\Program Files\Microsoft Works2008-05-17 01:28:41 0 d-------- C:\Program Files\MSBuild2008-05-17 01:26:54 0 d-------- C:\Program Files\Microsoft.NET2008-05-17 01:15:45 0 d-------- C:\Program Files\MagicISO2008-05-16 23:42:24 0 d-------- C:\Documents and Settings\Bienna Song\Application Data\Adobe2008-05-16 21:53:39 0 d-------- C:\Program Files\Common Files\Macrovision Shared2008-05-16 20:32:18 0 d-------- C:\Program Files\portalgraphics2008-05-15 14:07:10 0 d-------- C:\Documents and Settings\Bienna Song\Application Data\Leadertech2008-05-15 14:02:41 0 d-------- C:\Program Files\Atari2008-05-13 03:03:31 0 d-------- C:\Program Files\Microsoft CAPICOM 2.1.0.22008-05-13 03:02:27 0 d-------- C:\Program Files\Windows Live2008-05-11 21:47:41 0 d-------- C:\Program Files\Windows Live Toolbar2008-05-11 21:46:46 0 d-------- C:\Program Files\Windows Live Favorites2008-05-11 21:40:53 0 d-------- C:\Program Files\Microsoft SQL Server Compact Edition2008-05-11 21:31:46 0 d--hs--c- C:\Program Files\Common Files\WindowsLiveInstaller-- Registry Dump ---------------------------------------------------------------*Note* empty entries & legit default entries are not shown[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{0bf4cebb-3523-4fee-a0dc-71d1f216cf09}]07/11/2008 05:48 PM 101888 --a------ C:\WINDOWS\system32\oeztjg.dll[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{0E64E841-2463-47C9-8797-DAF2810BBF61}]06/24/2008 12:04 AM 34304 --a------ C:\WINDOWS\system32\opnmmmmj.dll[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{2B3A3C28-215F-400F-B333-634A3AD7896E}]08/10/2004 08:00 AM 88576 --a------ C:\WINDOWS\system32\catsrvp.dll[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{74735E51-DDBC-45E9-9998-EFDB3F595EFF}] C:\WINDOWS\system32\geBtQihE.dll[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{A057A204-BACC-4D26-9990-79A187E2698E}]07/11/2008 04:11 PM 2055960 --a------ C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL[HKEY_LOCAL_MACHINE\~\Browser Helper Objects\{D0C20FA1-0F1C-45A0-8DB8-F50907BC7FC1}] C:\WINDOWS\system32\qoMcbabb.dll[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]"Pinger"="c:\toshiba\ivp\ism\pinger.exe" [03/17/2005 09:37 PM]"Google Desktop Search"="C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" [07/21/2007 01:00 PM]"ClubBox"="" []"mxomssmenu"="C:\Program Files\Maxtor\OneTouch Status\maxmenumgr.exe" [09/06/2007 02:53 PM]"GrooveMonitor"="C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" [10/27/2006 12:47 AM]"QuickTime Task"="C:\Program Files\QuickTime\qttask.exe" [05/27/2008 10:50 AM]"002d7f3c"="C:\WINDOWS\system32\xgbdqwtf.dll" [07/11/2008 05:51 PM]"AVG8_TRAY"="C:\PROGRA~1\AVG\AVG8\avgtray.exe" [07/11/2008 04:11 PM]"MSConfig"="C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe" [08/10/2004 08:00 AM]"BM031e4ca0"="C:\WINDOWS\system32\xxfjowep.dll" [07/11/2008 05:47 PM][HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [08/10/2004 08:00 AM]"@"="" []"swg"="C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [06/27/2008 10:59 PM][HKEY_USERS\.default\software\microsoft\windows\currentversion\run]"DWQueuedReporting"="C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -tC:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk - C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [4/23/2008 3:38:16 AM][HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]"InstallVisualStyle"=C:\WINDOWS\Resources\Themes\Royale\Royale.msstyles"InstallTheme"=C:\WINDOWS\Resources\Themes\Royale.theme[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]"{0E64E841-2463-47C9-8797-DAF2810BBF61}"= C:\WINDOWS\system32\opnmmmmj.dll [06/24/2008 12:04 AM 34304][HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\opnmmmmj] opnmmmmj.dll 06/24/2008 12:04 AM 34304 C:\WINDOWS\system32\opnmmmmj.dll[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]"appinit_dlls"=C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL,avgrsstx.dll[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\lsa]"Authentication Packages"= msv1_0 C:\WINDOWS\system32\qoMcbabb[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\aawservice]@="Service"[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdauxservice"[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdcoreservice"[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{6ae56336-cc70-11dc-b6f6-0013028a229b}]AutoRun\command- servet.exe[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{8b81295a-c055-11db-b684-00038a000015}]Auto\command- G:\printer.exeAutoRun\command- C:\WINDOWS\system32\RunDLL32.EXE Shell32.DLL,ShellExec_RunDLL printer.exe[HKEY_CURRENT_USER\software\microsoft\windows\currentversion\explorer\mountpoints2\{f788d6f8-bf26-11dc-b6ef-0013028a229b}]AutoRun\command- ek.comexplore\Command- ek.comopen\Command- ek.com-- End of Deckard's System Scanner: finished at 2008-07-11 21:50:58 ------------Deckard's System Scanner v20071014.68Extra logfile - please post this as an attachment with your post.---------------------------------------------------------------------------------- System Information ----------------------------------------------------------Microsoft Windows XP Professional (build 2600) SP 2.0Architecture: X86; Language: EnglishCPU 0: Genuine Intel? CPU T1350 @ 1.86GHzPercentage of Memory in Use: 83%Physical Memory (total/avail): 501.98 MiB / 84.84 MiBPagefile Memory (total/avail): 1225.72 MiB / 720.91 MiBVirtual Memory (total/avail): 2047.88 MiB / 1916.81 MiBC: is Fixed (NTFS) - 74.28 GiB total, 8.28 GiB free. D: is CDROM (No Media)E: is CDROM (No Media)\\.\PHYSICALDRIVE0 - HTS541080G9SA00 - 74.53 GiB - 2 partitions \PARTITION0 (bootable) - Installable File System - 74.28 GiB - C: \PARTITION1 - Unknown - 251.02 MiB-- Security Center -------------------------------------------------------------AUOptions is scheduled to auto-install.Windows Internal Firewall is enabled.FirstRunDisabled is set.AV: AVG Anti-Virus Free v8.0 (AVG Technologies)[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019""C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger""C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)"[HKLM\System\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019""C:\\TOSHIBA\\ivp\\NetInt\\Netint.exe"="C:\\TOSHIBA\\ivp\\NetInt\\Netint.exe:*:Enabled:NIE - Toshiba Software Upgrade Engine""C:\\TOSHIBA\\Ivp\\ISM\\pinger.exe"="C:\\TOSHIBA\\IVP\\ISM\\pinger.exe:*:Enabled:Toshiba Software Upgrades Pinger""C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Enabled:AOL Application Loader""C:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltsmon.exe"="C:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltsmon.exe:*:Enabled:AOLTsMon""C:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltpspd.exe"="C:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltpspd.exe:*:Enabled:AOLTopSpeed""C:\\Program Files\\Common Files\\AOL\\1140083713\\EE\\AOLServiceHost.exe"="C:\\Program Files\\Common Files\\AOL\\1140083713\\EE\\AOLServiceHost.exe:*:Enabled:AOL""C:\\StubInstaller.exe"="C:\\StubInstaller.exe:*:Enabled:LimeWire swarmed installer""C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire""C:\\Program Files\\AIM\\aim.exe"="C:\\Program Files\\AIM\\aim.exe:*:Enabled:AOL Instant Messenger""C:\\Program Files\\BitComet\\BitComet.exe"="C:\\Program Files\\BitComet\\BitComet.exe:*:Enabled:BitComet - a BitTorrent Client""C:\\Program Files\\Common Files\\AOL\\1140083713\\EE\\aolsoftware.exe"="C:\\Program Files\\Common Files\\AOL\\1140083713\\EE\\aolsoftware.exe:*:Enabled:AOL Services""C:\\Program Files\\Common Files\\AOL\\1140083713\\EE\\aim6.exe"="C:\\Program Files\\Common Files\\AOL\\1140083713\\EE\\aim6.exe:*:Enabled:AIM""C:\\WINDOWS\\system32\\fscagent.exe"="C:\\WINDOWS\\system32\\fscagent.exe:*:Enabled:클럽박스 파일전송 데몬""C:\\WINDOWS\\system32\\clubbox.exe"="C:\\WINDOWS\\system32\\clubbox.exe:*:Enabled:a¬???u?? ?aaiau?u ?u??au""C:\\WINDOWS\\system32\\pdrtvsvr.exe"="C:\\WINDOWS\\system32\\pdrtvsvr.exe:*:Enabled:PandoraTV VoD Control""C:\\WINDOWS\\system32\\grdmgr.exe"="C:\\WINDOWS\\system32\\grdmgr.exe:*:Enabled:CDN 파일전송 데몬""C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger""C:\\Program Files\\WIZET\\MapleStory\\NewPatcher.exe"="C:\\Program Files\\WIZET\\MapleStory\\NewPatcher.exe:*:Disabled:Patcher MFC 응용 프로그램""C:\\Program Files\\Ruckus Player\\Ruckus.exe"="C:\\Program Files\\Ruckus Player\\Ruckus.exe:*:Enabled:Ruckus""C:\\Program Files\\Adobe\\Photoshop Elements 4.0\\AdobePhotoshopElementsMediaServer.exe"="C:\\Program Files\\Adobe\\Photoshop Elements 4.0\\AdobePhotoshopElementsMediaServer.exe:*:Disabled:Adobe Photoshop Elements Media Server""C:\\Program Files\\Autodesk\\Maya 8.5 Personal Learning Edition\\bin\\maya.exe"="C:\\Program Files\\Autodesk\\Maya 8.5 Personal Learning Edition\\bin\\maya.exe:*:Enabled:Maya""C:\\Program Files\\Autodesk\\Maya8.5\\bin\\maya.exe"="C:\\Program Files\\Autodesk\\Maya8.5\\bin\\maya.exe:*:Enabled:Maya""C:\\Program Files\\Veoh Networks\\Veoh\\VeohClient.exe"="C:\\Program Files\\Veoh Networks\\Veoh\\VeohClient.exe:*:Enabled:Veoh Client""C:\\Program Files\\AIM6\\aim6.exe"="C:\\Program Files\\AIM6\\aim6.exe:*:Enabled:AIM""C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"="C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe:*:Enabled:Windows Live Messenger""C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"="C:\\Program Files\\Windows Live\\Messenger\\livecall.exe:*:Enabled:Windows Live Messenger (Phone)""C:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE:*:Enabled:Microsoft Office Outlook""C:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE:*:Enabled:Microsoft Office Groove""C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE:*:Enabled:Microsoft Office OneNote""C:\\WINDOWS\\system32\\winver.exe"="C:\\WINDOWS\\system32\\winver.exe:*:Enabled:winver""C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour""C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes""C:\\Program Files\\AVG\\AVG8\\avgupd.exe"="C:\\Program Files\\AVG\\AVG8\\avgupd.exe:*:Enabled:avgupd.exe"-- Environment Variables -------------------------------------------------------ALLUSERSPROFILE=C:\Documents and Settings\All UsersAPPDATA=C:\Documents and Settings\Bienna Song\Application DataCLASSPATH=.;C:\Program Files\Java\jre1.5.0_04\lib\ext\QTJava.zipCLIENTNAME=ConsoleCommonProgramFiles=C:\Program Files\Common FilesCOMPUTERNAME=MADREAMAComSpec=C:\WINDOWS\system32\cmd.exeFP_NO_HOST_CHECK=NOGETMODEL=Satellite A105HOMEDRIVE=C:HOMEPATH=\Documents and Settings\Bienna SongLOGONSERVER=\\MADREAMANUMBER_OF_PROCESSORS=1OS=Windows_NTPath=C:\Program Files\Autodesk\Maya8.5\bin;C:\Program Files\Autodesk\Maya 8.5 Personal Learning Edition\bin;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\ESTsoft\ALZip\;C:\Program Files\QuickTime\QTSystem\;C:\Program Files\ESTsoft\ALZip\;C:\Program Files\SSH Communications Security\SSH Secure ShellPATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSHPROCESSOR_ARCHITECTURE=x86PROCESSOR_IDENTIFIER=x86 Family 6 Model 14 Stepping 8, GenuineIntelPROCESSOR_LEVEL=6PROCESSOR_REVISION=0e08ProgramFiles=C:\Program FilesPROMPT=$P$GQTJAVA=C:\Program Files\Java\jre1.5.0_04\lib\ext\QTJava.zipSESSIONNAME=ConsoleSystemDrive=C:SystemRoot=C:\WINDOWSTEMP=C:\DOCUME~1\BIENNA~1\LOCALS~1\TempTMP=C:\DOCUME~1\BIENNA~1\LOCALS~1\TempUSERDOMAIN=MADREAMAUSERNAME=Bienna SongUSERPROFILE=C:\Documents and Settings\Bienna SongVERNUM=PSAA8U-02000URwindir=C:\WINDOWS-- User Profiles ---------------------------------------------------------------Bienna Song (admin)Administrator (admin)-- Add/Remove Programs --------------------------------------------------------- --> "C:\Program Files\TOSHIBA Games\G.H.O.S.T. Hunters, The Haunting of Majesty Manor\Uninstall.exe" --> C:\Program Files\Ahead\nero\uninstall\UNNERO.exe /UNINSTALL --> C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0 --> C:\Program Files\DivX\ConverterUninstall.exe /CONVERTER --> c:\WINDOWS\system32\\MSIEXEC.EXE /x {1206EF92-2E83-4859-ACCB-2048C3CB7DA6} --> C:\WINDOWS\system32\\MSIEXEC.EXE /x {9541FED0-327F-4df0-8B96-EF57EF622F19} --> C:\WINDOWS\UNNeroVision.exe /UNINSTALL --> C:\WINDOWS\UNNMP.exe /UNINSTALL --> msiexec /package {90120000-0030-0000-0000-0000000FF1CE} /uninstall {926CC8AE-8414-43DF-8EB4-CF26D9C3C663} --> MsiExec.exe /I{3B55590C-8A9B-4BD6-B489-744B63026A2A} --> MsiExec.exe /I{BB89B3A4-298B-4C9D-9E5A-F42D1D23AB5B} --> MsiExec.exe /I{C98E5F1B-5C2B-4FD1-BDF9-F3779DCAAA16} --> rundll32.exe setupapi.dll,InstallHinfSection DefaultUninstall 132 C:\WINDOWS\INF\PCHealth.inf3D Groove Playback Engine --> RunDll32 C:\WINDOWS\DOWNLO~1\GrooveAX.dll,[email protected] 2007 --> MsiExec.exe /X{E31C348B-63A9-4CBF-8D7F-D932ABB63244}Adobe Anchor Service CS3 --> MsiExec.exe /I{90176341-0A8B-4CCC-A78D-F862228A6B95}Adobe Asset Services CS3 --> MsiExec.exe /I{6FF5DD7A-FE28-4439-B8CF-1E9AF4EA0A61}Adobe Bridge CS3 --> MsiExec.exe /I{9C9824D9-9000-4373-A6A5-D0E5D4831394}Adobe Bridge Start Meeting --> MsiExec.exe /I{08B32819-6EEF-4057-AEDA-5AB681A36A23}Adobe Camera Raw 4.0 --> MsiExec.exe /I{B3BF6689-A81D-40D8-9A86-4AC4ACD9FC1C}Adobe CMaps --> MsiExec.exe /I{A2B242BD-FF8D-4840-9DAA-9170EABEC59C}Adobe Color - Photoshop Specific --> MsiExec.exe /I{A2D81E70-2A98-4A08-A628-94388B063C5E}Adobe Color Common Settings --> MsiExec.exe /I{DADD7B8A-BCB0-44F5-967A-ECB6B4F2ECD9}Adobe Color EU Extra Settings --> MsiExec.exe /I{51846830-E7B2-4218-8968-B77F0FF475B8}Adobe Color JA Extra Settings --> MsiExec.exe /I{DD7DB3C5-6FA3-4FA3-8A71-C2F2940EB029}Adobe Color NA Recommended Settings --> MsiExec.exe /I{95655ED4-7CA5-46DF-907F-7144877A32E5}Adobe Default Language CS3 --> MsiExec.exe /I{B9B35331-B7E4-4E5C-BF4C-7BC87856124D}Adobe Device Central CS3 --> MsiExec.exe /I{8D2BA474-F406-4710-9AE4-D4F22D21F0DD}Adobe ExtendScript Toolkit 2 --> MsiExec.exe /I{C2D69781-F392-4118-A5A7-C7E9C38DBFC2}Adobe Flash Player ActiveX --> C:\WINDOWS\system32\Macromed\Flash\uninstall_activeX.exeAdobe Flash Player Plugin --> C:\WINDOWS\system32\Macromed\Flash\uninstall_plugin.exeAdobe Fonts All --> MsiExec.exe /I{6ABE0BEE-D572-4FE8-B434-9E72A289431B}Adobe Help Center 2.0 --> MsiExec.exe /I{8FFC924C-ED06-44CB-8867-3CA778ECE903}Adobe Help Viewer CS3 --> MsiExec.exe /I{04AF207D-9A77-465A-8B76-991F6AB66245}Adobe Linguistics CS3 --> MsiExec.exe /I{54793AA1-5001-42F4-ABB6-C364617C6078}Adobe PDF Library Files --> MsiExec.exe /I{D2559B88-CC9D-4B48-81BB-F492BAA9C48C}Adobe Photoshop CS3 --> C:\Program Files\Common Files\Adobe\Installers\2ac78060bc5856b0c1cf873bb919b58\Setup.exeAdobe Photoshop CS3 --> MsiExec.exe /I{0046FA01-C5B9-4985-BACB-398DC480FC05}Adobe Photoshop Elements 4.0 --> msiexec /I {EBB7C1C1-D439-4D9B-9FDC-954C10F266B0}Adobe Reader 7.1.0 --> MsiExec.exe /I{AC76BA86-7AD7-1033-7B44-A71000000002}Adobe Reader Korean Fonts --> MsiExec.exe /I{AC76BA86-7AD7-5670-0000-7E8A45000001}Adobe Setup --> MsiExec.exe /I{D1BB4446-AE9C-4256-9A7F-4D46604D2462}Adobe Shockwave Player --> C:\WINDOWS\system32\Macromed\SHOCKW~1\UNWISE.EXE C:\WINDOWS\system32\Macromed\SHOCKW~1\Install.logAdobe Stock Photos CS3 --> MsiExec.exe /I{29E5EA97-5F74-4A57-B8B2-D4F169117183}Adobe Type Support --> MsiExec.exe /I{8E6808E2-613D-4FCD-81A2-6C8FA8E03312}Adobe Update Manager CS3 --> MsiExec.exe /I{E69AE897-9E0B-485C-8552-7841F48D42D8}Adobe Version Cue CS3 Client --> MsiExec.exe /I{D0DFF92A-492E-4C40-B862-A74A173C25C5}Adobe WinSoft Linguistics Plugin --> MsiExec.exe /I{184CE391-7E0E-4C63-9935-D7A10EDFD3C6}Adobe XMP Panels CS3 --> MsiExec.exe /I{802771A9-A856-4A41-ACF7-1450E523C923}Advanced Tetric v5.1 --> "C:\Program Files\MyPlayCity.com\Advanced Tetric\unins000.exe"Advanced Uninstaller PRO 2004 - version 6 --> "C:\Program Files\Innovative Solutions\Advanced Uninstaller PRO 2004 version 6\unins000.exe"AIM 6 --> C:\Program Files\AIM6\uninst.exeALZip --> "C:\Program Files\ESTsoft\ALZip\unins000.exe"AOL Uninstaller (Choose which Products to Remove) --> C:\Program Files\Common Files\AOL\uninstaller.exeApple Mobile Device Support --> MsiExec.exe /I{44734179-8A79-4DEE-BB08-73037F065543}Apple Software Update --> MsiExec.exe /I{B74F042E-E1B9-4A5B-8D46-387BB172F0A4}Autodesk DirectConnect 2.0 --> MsiExec.exe /I{28C74612-2C48-4421-BF67-3949CD90748E}Avant Browser (remove only) --> "C:\Program Files\Avant Browser\uninst.exe"AVG Free 8.0 --> C:\Program Files\AVG\AVG8\setup.exe /UNINSTALLBitComet 0.70 --> C:\Program Files\BitComet\uninst.exeBonjour --> MsiExec.exe /I{47BF1BD6-DCAC-468F-A0AD-E5DECC2211C3}Bonjour Core for Windows --> MsiExec.exe /I{56DF5C9E-6392-46D3-B366-297B14E1DAAF}CCleaner (remove only) --> "C:\Program Files\CCleaner\uninst.exe"CD/DVD Drive Acoustic Silencer --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{9FE35071-CAB2-4E79-93E7-BFC6A2DC5C5D}\Setup.exe" -l0x9 Classic Cats Screen Saver --> C:\WINDOWS\system32\Classic Cats.scr /uCombined Community Codec Pack 2006-07-28 (Remove Only) --> C:\Program Files\Combined Community Codec Pack\Uninstall.exeCorel Painter Essentials 3 --> MsiExec.exe /I{0C180787-F8C8-42FD-A9D3-689BA44BEAAF}Crazy Tetrix v.2.21 --> C:\WINDOWS\UnGins.exe "C:\Program Files\Crazy Tetrix\install.log"Daum ActiveX 컨트롤 - 음악 플레이 --> "C:\WINDOWS\system32\xmaninf.exe" -u -f:"C:\Program Files\Daum\Xman\modules\{91011241-B724-4758-83E6-E13D5AD35B7B}\0,0,1,5\opt.txt" Digimax L60 /Kenox X60 --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{6F126E91-9E8C-4AE5-9B96-17FE3ABFF1EE}\Setup.exe" Digimax Master --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\10\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{AEC0CEBC-0FC7-4716-8222-1C4A742719B1}\Setup.exe" -l0x9 -removeonlyDiner Dash 2 --> "C:\Program Files\Diner Dash 2\ReflexiveArcade\unins000.exe"Diner Dash 3-in-1 --> "C:\WINDOWS\Diner Dash 3-in-1\uninstall.exe" "/U:C:\Program Files\Diner Dash 3-in-1\Uninstall\uninstall.xml"DivX Codec --> C:\Program Files\DivX\DivXCodecUninstall.exe /CODECDivX Content Uploader --> C:\Program Files\DivX\DivXContentUploaderUninstall.exe /CUPLOADERDivX Converter --> C:\Program Files\DivX\ConverterUninstall.exe /CONVERTERDivX Player --> C:\Program Files\DivX\DivXPlayerUninstall.exe /PLAYERDivX Web Player --> C:\Program Files\DivX\DivXWebPlayerUninstall.exe /PLUGINDVD-RAM Driver --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\09\01\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{9D765FA6-F2BC-40AF-8145-50808F9BDF4E}\setup.exe" -l0x9 DVD-RAM DriverEPSON Printer Software --> C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EPUPDATE.EXE /REPSON Scan --> C:\Program Files\epson\escndv\setup\setup.exe /rEVEREST Corporate Edition v4.50 --> "C:\Program Files\Lavalys\EVEREST Corporate Edition\unins000.exe"FATE --> "C:\Program Files\Toshiba Games\FATE\Uninstall.exe"FLV Player 1.3.3 --> "C:\Program Files\FLVPlayer\uninstall.exe"GOM Audio --> "C:\Program Files\GRETECH\GomAudio\uninstall.exe"GOM Player --> "C:\Program Files\GRETECH\GomPlayer\Uninstall.exe"Google Desktop --> C:\Program Files\Google\Google Desktop Search\GoogleDesktopSetup.exe -uninstallGoogle Earth --> MsiExec.exe /I{97C0EA4A-1A0B-4C53-ACEB-49984DA79C90}Google Photos Screensaver --> MsiExec.exe /X{481E9852-DA0C-403B-ADA4-05D86C8BF9A9}Google Toolbar for Firefox --> MsiExec.exe /X{2CCBABCB-6427-4A55-B091-49864623C43F}Google Toolbar for Internet Explorer --> MsiExec.exe /X{DBEA1034-5882-4A88-8033-81C4EF0CFA29}Google Toolbar for Internet Explorer --> regsvr32 /u /s "c:\program files\google\googletoolbar3.dll"Google Updater --> "C:\Program Files\Google\Google Updater\GoogleUpdater.exe" -uninstallGoogle Video Player --> "C:\Program Files\Google\Google Video Player\Uninstall.exe"GPplayer --> MsiExec.exe /I{B0BAB9D7-9562-4FDB-9766-FBA7E56D14BB}graphiquEcalendar Classic Cats --> C:\Program Files\graphiquEcalendar Classic Cats\Uninstall eCalendar.exeHangul 2005 --> MsiExec.exe /I{1858ACA2-BA20-4D38-8177-EDBEFF031DB0}Hangul 2005 Template Package --> MsiExec.exe /I{2A2D96FE-C412-4644-932F-EBF7CCA79093}Harry Potter and the Prisoner of Azkaban™ --> C:\Program Files\EA GAMES\Harry Potter and the Prisoner of Azkaban™\EAUninstall.exeHigh Definition Audio Driver Package - KB888111 --> "C:\WINDOWS\$NtUninstallKB888111WXPSP2$\spuninst\spuninst.exe"Highlight Viewer (Windows Live Toolbar) --> MsiExec.exe /X{A5C4AD72-25FE-4899-B6DF-6D8DF63C93CF}HijackThis 2.0.2 --> "C:\Documents and Settings\Bienna Song\Desktop\System Clean Software\HijackThis.exe" /uninstallHotfix for Windows Media Format 11 SDK (KB929399) --> "C:\WINDOWS\$NtUninstallKB929399$\spuninst\spuninst.exe"Intel? Graphics Media Accelerator Driver --> RUNDLL32.EXE C:\WINDOWS\system32\ialmrem.dll,UninstallW2KIGfx2ID PCI\VEN_8086&DEV_27A6 PCI\VEN_8086&DEV_27A2Intel? PRO Network Connections Drivers --> Prounstl.exeIntel? PROSet/Wireless Software --> C:\WINDOWS\Installer\iProInst.exeInterActual Player --> C:\Program Files\InterActual\InterActual Player\inuninst.exeInterVideo WinDVD Creator 2 --> "C:\Program Files\InstallShield Installation Information\{2FCE4FC5-6930-40E7-A4F1-F862207424EF}\setup.exe" REMOVEALLInterVideo WinDVD for TOSHIBA --> "C:\Program Files\InstallShield Installation Information\{91810AFC-A4F8-4EBA-A5AA-B198BBC81144}\setup.exe" REMOVEALLiTunes --> MsiExec.exe /I{9F70BF98-003C-491D-81FC-FF9792206AF0}J2SE Runtime Environment 5.0 Update 4 --> MsiExec.exe /I{3248F0A8-6813-11D6-A77B-00B0D0150040}LG USB Modem driver --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{C3ABE126-2BB2-4246-BFE1-6797679B3579}\Setup.exe" -l0x9 LGLimeWire 4.12.4 --> "C:\Program Files\LimeWire\uninstall.exe"Macromedia Flash Player 8 --> MsiExec.exe /X{6815FCDD-401D-481E-BA88-31B4754C2B46}Magic ISO Maker v5.4 (build 0251) --> C:\PROGRA~1\MagicISO\UNWISE.EXE C:\PROGRA~1\MagicISO\INSTALL.LOGManga Studio EX 3.0 --> C:\WINDOWS\IsUninst.exe -f"C:\Program Files\Manga Studio3 EX\MS_EX3.isu"Manga Studio ShadeExporter Plugin --> C:\WINDOWS\IsUninst.exe -f"c:\program files\manga studio3 ex\Manga StudioExporterPlugin.isu"Map Button (Windows Live Toolbar) --> MsiExec.exe /X{7745B7A9-F323-4BB9-9811-01BF57A028DA}MapleStory --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\50\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{1E1A2759-42C4-4629-B535-11BDA56C190D}\setup.exe" -l0x9 -removeonlyMaxtor Manager --> "C:\Program Files\InstallShield Installation Information\{B8281D46-D846-4BB9-BC84-F1115A7BF820}\setup.exe" -runfromtemp -l0x0409 -removeonlyMaxtor Manager --> MsiExec.exe /I{B8281D46-D846-4BB9-BC84-F1115A7BF820}Maya 8.5 --> MsiExec.exe /I{A1E0E88A-F5E9-4414-A0D7-31940E965EC5}Maya 8.5 Documentation (en_US) --> MsiExec.exe /I{81525B87-9344-4834-883C-C6A9D78EA1DF}Maya 8.5 Personal Learning Edition --> MsiExec.exe /I{2D8ECB5E-9F6C-4332-AEE6-0E4EE1DEC926}Maya 8.5 Personal Learning Edition Documentation (en_US) --> MsiExec.exe /I{6A829DA3-E377-4BC0-938F-F453C6BB3F67}mCore --> MsiExec.exe /I{E81667C6-2856-46D6-ABEA-6A2F42166779}mDrWiFi --> MsiExec.exe /I{F6090A17-0967-4A8A-B3C3-422A1B514D49}Media Library Management Wizard --> RunDll32 advpack.dll,LaunchINFSection C:\WINDOWS\INF\mplibwiz.inf,DefaultUninstallmHelp --> MsiExec.exe /I{8C6BB412-D3A8-4AAE-A01B-35B681789D68}Microsoft Compression Client Pack 1.0 for Windows XP --> "C:\WINDOWS\$NtUninstallMSCompPackV1$\spuninst\spuninst.exe"Microsoft Office 2000 Premium --> MsiExec.exe /I{00000409-78E1-11D2-B60F-006097C998E7}Microsoft Office Access MUI (English) 2007 --> MsiExec.exe /X{90120000-0015-0409-0000-0000000FF1CE}Microsoft Office Access Setup Metadata MUI (English) 2007 --> MsiExec.exe /X{90120000-0117-0409-0000-0000000FF1CE}Microsoft Office Enterprise 2007 --> "C:\Program Files\Common Files\Microsoft Shared\OFFICE12\Office Setup Controller\setup.exe" /uninstall ENTERPRISE /dll OSETUP.DLLMicrosoft Office Enterprise 2007 --> MsiExec.exe /X{90120000-0030-0000-0000-0000000FF1CE}Microsoft Office Excel MUI (English) 2007 --> MsiExec.exe /X{90120000-0016-0409-0000-0000000FF1CE}Microsoft Office Groove MUI (English) 2007 --> MsiExec.exe /X{90120000-00BA-0409-0000-0000000FF1CE}Microsoft Office Groove Setup Metadata MUI (English) 2007 --> MsiExec.exe /X{90120000-0114-0409-0000-0000000FF1CE}Microsoft Office InfoPath MUI (English) 2007 --> MsiExec.exe /X{90120000-0044-0409-0000-0000000FF1CE}Microsoft Office OneNote MUI (English) 2007 --> MsiExec.exe /X{90120000-00A1-0409-0000-0000000FF1CE}Microsoft Office Outlook MUI (English) 2007 --> MsiExec.exe /X{90120000-001A-0409-0000-0000000FF1CE}Microsoft Office PowerPoint 2003 Template Pack 2 --> MsiExec.exe /I{90AC0409-6000-11D3-8CFE-0150048383C9}Microsoft Office PowerPoint 2003 Template Pack 3 --> MsiExec.exe /I{90AD0411-6000-11D3-8CFE-0150048383C9}Microsoft Office PowerPoint MUI (English) 2007 --> MsiExec.exe /X{90120000-0018-0409-0000-0000000FF1CE}Microsoft Office Proof (English) 2007 --> MsiExec.exe /X{90120000-001F-0409-0000-0000000FF1CE}Microsoft Office Proof (French) 2007 --> MsiExec.exe /X{90120000-001F-040C-0000-0000000FF1CE}Microsoft Office Proof (Spanish) 2007 --> MsiExec.exe /X{90120000-001F-0C0A-0000-0000000FF1CE}Microsoft Office Proofing (English) 2007 --> MsiExec.exe /X{90120000-002C-0409-0000-0000000FF1CE}Microsoft Office Publisher MUI (English) 2007 --> MsiExec.exe /X{90120000-0019-0409-0000-0000000FF1CE}Microsoft Office Shared MUI (English) 2007 --> MsiExec.exe /X{90120000-006E-0409-0000-0000000FF1CE}Microsoft Office Shared Setup Metadata MUI (English) 2007 --> MsiExec.exe /X{90120000-0115-0409-0000-0000000FF1CE}Microsoft Office Word MUI (English) 2007 --> MsiExec.exe /X{90120000-001B-0409-0000-0000000FF1CE}Microsoft Silverlight --> MsiExec.exe /I{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}Microsoft SQL Server 2005 Compact Edition [ENU] --> MsiExec.exe /I{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}Microsoft User-Mode Driver Framework Feature Pack 1.0 --> "C:\WINDOWS\$NtUninstallWudf01000$\spuninst\spuninst.exe"Microsoft Visual C++ 2005 Redistributable --> MsiExec.exe /X{7299052b-02a4-4627-81f2-1818da5d550d}Microsoft Works --> MsiExec.exe /I{6D52C408-B09A-4520-9B18-475B81D393F1}Microsoft? Winter Fun Pack 2004 for Windows? XP --> MsiExec.exe /X{038A524F-58DB-438A-8391-8F7F0CA14B9E}mIWA --> MsiExec.exe /I{3E9D596A-61D4-4239-BD19-2DB984D2A16F}mLogView --> MsiExec.exe /I{0E2B0B41-7E08-4F9F-B21F-41C4133F43B7}mMHouse --> MsiExec.exe /I{F0BFC7EF-9CF8-44EE-91B0-158884CD87C5}Movie Maker Background Music Files --> RunDll32 advpack.dll,LaunchINFSection C:\WINDOWS\INF\mmmusic.inf,DefaultUninstallMovie Maker Sound Effects --> RunDll32 advpack.dll,LaunchINFSection C:\WINDOWS\INF\mmsounds.inf,DefaultUninstallMovie Maker Title Images --> RunDll32 advpack.dll,LaunchINFSection C:\WINDOWS\INF\mmtitle.inf,DefaultUninstallMozilla Firefox (3.0) --> C:\Program Files\Mozilla Firefox\uninstall\helper.exemPfMgr --> MsiExec.exe /I{8B928BA1-EDEC-4227-A2DA-DD83026C36F5}mPfWiz --> MsiExec.exe /I{90B0D222-8C21-4B35-9262-53B042F18AF9}mProSafe --> MsiExec.exe /I{23FB368F-1399-4EAC-817C-4B83ECBE3D83}MSN --> C:\Program Files\MSN\MsnInstaller\msninst.exe /Action:ARPMSXML 6.0 Parser (KB933579) --> MsiExec.exe /I{0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}mWlsSafe --> MsiExec.exe /I{FCA651F3-5BDA-4DDA-9E4A-5D87D6914CC4}mXML --> MsiExec.exe /I{9CC89556-3578-48DD-8408-04E66EBEF401}MyConnect Special Offer --> MsiExec.exe /I{97D8751D-18A4-482B-9E9C-31DAD9BEC1EC}Mystery Case Files Huntsville --> "C:\WINDOWS\Mystery Case Files Huntsville\uninstall.exe" "/U:C:\Program Files\Mystery Case Files Huntsville\Uninstall\uninstall.xml"Mystery Case Files Prime Suspects --> "C:\WINDOWS\Mystery Case Files Prime Suspects\uninstall.exe" "/U:C:\Program Files\Mystery Case Files Prime Suspects\Uninstall\uninstall.xml"Mystery Case Files Ravenhearst --> "C:\WINDOWS\Mystery Case Files Ravenhearst\uninstall.exe" "/U:C:\Program Files\Mystery Case Files Ravenhearst\Uninstall\uninstall.xml"mZConfig --> MsiExec.exe /I{94658027-9F16-4509-BBD7-A59FE57C3023}Nero Suite --> C:\Program Files\Common Files\Nero\Uninstall\Setupx.exe /uninstall ExtraUninstallID=""nik Color Efex Pro 2.0 IE --> C:\WINDOWS\unvise32.exe C:\Program Files\Adobe\Photoshop Elements 4.0\Plug-Ins\nik Color Efex Pro 2.0 IE\uninstal.logNorton Security Scan --> MsiExec.exe /I{3A4FFB84-D070-4DA5-AB7B-D41D87FD8D19}Office 2003 Trial Assistant --> MsiExec.exe /I{47D2103B-FD51-4017-9C20-DD408B17D726}openCanvas4.06E Plus --> MsiExec.exe /X{C22404E3-371D-46A3-A633-C7094DDE7274}OpenOffice.org 2.1 --> MsiExec.exe /I{43983EB4-43DC-4C3D-9712-1EF592A31CA8}Otto --> "C:\Program Files\EnglishOtto\uninstallotto.exe"PCFriendly --> C:\Program Files\PCFriendly\inuninst.exePDF Settings --> MsiExec.exe /I{AC5B0C19-D851-42F4-BDA0-410ECF7F70A5}Peggle (remove only) --> C:\Program Files\Peggle\Uninstall.exePicasa 2 --> "C:\Program Files\Picasa2\Uninstall.exe"QuickTime --> MsiExec.exe /I{08CA9554-B5FE-4313-938F-D4A417B81175}RealPlayer --> C:\Program Files\Common Files\Real\Update_OB\r1puninst.exe RealNetworks|RealPlayer|6.0Realtek High Definition Audio Driver --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\PROFES~1\RunTime\11\00\Intel32\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}\Setup.exe" -l0x9 -removeonlySandlot Games Client Services --> "C:\Program Files\Common Files\Sandlot Shared\unins000.exe"Sandlot Games Client Services 1.2.2 --> "C:\Program Files\Common Files\Sandlot Shared\unins001.exe"Sansa Media Converter --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{D2A0F8F4-CE50-4857-A21C-3061682B2E87}\Setup.exe" -l0x9 SD Secure Module --> MsiExec.exe /X{C45F4811-31D5-4786-801D-F79CD06EDD85}Security Update for CAPICOM (KB931906) --> MsiExec.exe /I{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A}Security Update for CAPICOM (KB931906) --> MsiExec.exe /X{0EFDF2F9-836D-4EB7-A32D-038BD3F1FB2A}Security Update for Excel 2007 (KB946974) --> msiexec /package {90120000-0030-0000-0000-0000000FF1CE} /uninstall {85E83E2E-AF9B-439B-B4F9-EB9B7EF6A00E}Security Update for Microsoft Office Publisher 2007 (KB950114) --> msiexec /package {90120000-0030-0000-0000-0000000FF1CE} /uninstall {F9C3CDBA-1F00-4D4D-959D-75C9D3ACDD85}Security Update for Microsoft Office system 2007 (KB951808) --> msiexec /package {90120000-0030-0000-0000-0000000FF1CE} /uninstall {8F375E11-4FD6-4B89-9E2B-A76D48B51E00}Security Update for Microsoft Office Word 2007 (KB950113) --> msiexec /package {90120000-0030-0000-0000-0000000FF1CE} /uninstall {AD72BABE-C733-4FCF-9674-4314466191B9}Security Update for Office 2007 (KB947801) --> msiexec /package {90120000-0030-0000-0000-0000000FF1CE} /uninstall {02B5A17B-01BE-4BA6-95F1-1CBB46EBC76E}Security Update for Outlook 2007 (KB946983) --> msiexec /package {90120000-0030-0000-0000-0000000FF1CE} /uninstall {66B9496E-C0C3-4065-9868-85CCA92126C3}Sentinel System Driver --> C:\WINDOWS\SYSTEM32\RNBOSENT\SETUPX86.EXE /U /qSmart Menus (Windows Live Toolbar) --> MsiExec.exe /X{F084395C-40FB-4DB3-981C-B51E74E1E83D}Sonic DLA --> MsiExec.exe /I{1206EF92-2E83-4859-ACCB-2048C3CB7DA6}Sonic Encoders --> MsiExec.exe /I{9941F0AA-B903-4AF4-A055-83A9815CC011}Sonic RecordNow! --> MsiExec.exe /I{9541FED0-327F-4DF0-8B96-EF57EF622F19}Spybot - Search & Destroy 1.4 --> "C:\Program Files\Spybot - Search & Destroy\unins000.exe"Spyware Doctor 5.5 --> C:\Program Files\Spyware Doctor\unins000.exe /LOGSSH Secure Shell --> RunDll32 C:\PROGRA~1\COMMON~1\INSTAL~1\engine\6\INTEL3~1\Ctor.dll,LaunchSetup "C:\Program Files\InstallShield Installation Information\{74E2CD0C-D4A2-11D3-95A6-0000E86CFDE5}\Setup.exe" Synaptics Pointing Device Driver --> rundll32.exe "C:\Program Files\Synaptics\SynTP\SynISDLL.dll",standAloneUninstallTablet --> C:\Program Files\Tablet\Remove.exe /uTexas Instruments PCIxx21/x515/xx12 drivers. --> C:\PROGRA~1\COMMON~1\INSTAL~

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Preferred Solution: Automatic Updates Not Working/malware Removal

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Automatic Updates Not Working/malware Removal

Hi and welcome to Bleeping Computer! My name is Sam and I will be helping you. Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.Make sure that everything is checked, and click Remove Selected.When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply and exit MBAM.Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.Also post a new log from DSS.

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Hi, unfortunately Virtumonde got on my system somehow. I scanned with Webroot's Spy Sweeper, the program quarantined Virtumonde and I restarted my computer. Strangely, when my computer restarted I get a windows security notification (I'm running on Windows XP Pro SP2) telling me automatic updates have been turned off. I check Windows Update in the control panel and automatic updates are turned on, even Norton360 believes that automatic updates are turned on since I don't get a warning from Norton360. I then run services.msc to check on automatic updates, it says it is disabled. When I right click on the service I can only go to properties. I turn the startup type to automatic using the drop down menu and try to start the service. I get a Error 1058. Searching around on the internet I assume that Virtumonde is still on my computer. Hoping someone can help me remove it once and for all! Thanks for looking! Pasted below is my hijackthis report:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:03:32 PM, on 7/25/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WI... Read more

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Hello, I was trying to remove a virus from my nephew's computer. When i thought i had finished i noticed that the automatic update service was not started. If i try to start the service manually i get errors. I tried number of help articles from microsoft's website. Their fixit utility doesn't correct the problem either. The error i get is:Also i noticed some weird services showing up. I am wondering if i am still infected or if my OS is damaged beyond repair. My operating system is windows XP professional service pack 3thanks in advance for any help with this.

Answer:Automatic updates problem after virus removal.

I was trying to remove a virus from my nephew's computer.How did you remove it? Did you run combofix ??? http://www.bleepingcomputer.com/forums/topic457009.html

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Info in this thread:
http://forums.techguy.org/windows-nt-2000-xp/736643-automatic-updates-rundll32-error.html

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:55:39 PM, on 8/3/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell.com/
O3 - Toolbar: AIM Toolbar - {DE9C389F-3316-41A7-809B-AA305ED9D922} - C:\Program Files\AOL\AIM Toolbar 5.0\aoltb.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avi... Read more

Answer:MalWare preventing Automatic Updates?

Er hm, was I suppose to post the HJT log while in non-safe mode?
 

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My Acer Aspire 3400 G with WIN 7 Pro wont update Defender or the Malware Removal tools, Ive scanned for Virus, etc none found, dont believe thats the issue, seems it stopped updating Defender and the Malware Removal tool after a Online service I had to have performed...was something turned off I can check, Ive tried singular updates, etc, read the error codes and trid FIX IT, Trouble shooter...Suggestions...Recently upgraded the WIN 7 HOME to PRO....didnt solve the issue....

Answer:Malware Removal tool Updates, Defender updates won...

I use free version of MalwareBytes as well as Windows Defender.Select custom scan. Make sure the "root kit" box is checked.https://www.malwarebytes.org

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Hello, I'm a newbie to the site and have been doing some reading and trying to orient myself. I'll start with the basics. I most likely have the Trojan Vundo and or malware, and am having a bear of a time removing. - I've installed the following: Eusing registry cleaner Ad-Aware Spybot S & D - but I am unable to install, notice comes up and says "not able to connect" McAfee Stinger HijackThis Main problems are: Not able to enable Automatic Updates in Windows XP, not matter what avenue I use, i.e. control panel and manually change settings or services.msc and try to enable from there. Also, access to most websites is either SLOW or nonexistant - especially if it has anything to do with security. I'm doing most everything in SAFE MODE WITH NETWORKING, and have no problems, but I've noticed that after I do several scans with the various progams, my online capabilities become slow and limited. My regular McAfee will find several trojans and quarentine all but one, a BrowserHelper that I can't find. On a side note, while in services.msc, I noticed several other applications that were disabled. Thinking that if I changed these it would effect the Automatic updates, to no avail. Can changing these settings effect whether or not I can install Spybot S & D? Items changed were NetDDE etc... Read more

Answer:Trojan Vundo, Malware, And No Automatic Updates - Help!

Hello Strohs14 and welcome to BleepingComputer,1. * Clean your Cache and Cookies in IE:Close all instances of Outlook Express and Internet Explorer Go to Control Panel > Internet Options > General tabUnder Browsing History, click Delete. Click Delete Files, Delete cookies and Delete historyClick Close below.* Clean your Cache and Cookies in Firefox (In case you also have Firefox installed):Go to Tools > Options.Click Privacy in the menu..Click the Clear now button below.. A new window will popup what to clear.Select all and click the Clear button again.Click OK to close the Options window* Clean other Temporary files + Recycle bin Go to start > run and type: cleanmgr and click ok. Let it scan your system for files to remove. Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.Press OK to remove them.2. Please download Malwarebytes' Anti-Malware from Here or HereDoubleclick mbam-setup.exe to install the application.Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.If an update is found, it will download and install the latest version.Once the program has loaded, select "Perform Quick Scan", then click Scan.The scan may take some time to finish,so please be patient.When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is complete... Read more

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hi there. my windows xp (sp2) automatic updates is not working and none of the remedies suggested on the microsoft site have worked. whatever i try, they remain disabled. is there any way this important feature can be fixed? thanks.
 

Answer:automatic updates not working

Open Internet Explorer, click Tools - Windows Updates, allow the update site to load, then run a scan.

Does the scan complete and bring up a list of updates to install?

(Personally, I don't keep Automatic Updates set to automatically download and install updates. I keep it set to notify me only. I like to know what updates are available and then decide which ones get installed.)

---------------------------------------------------------------

Can you post a HijackThis log here? It might show something that's causing the problem.

---------------------------------------------------------------
 

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My computer is blocking all automatic udates for some reason

I have AVG Free and Ad-aware 2008, neither one of them can automaticly update
I turned off windows firewall, and it still did not work.

Any way to fix this?

Answer:Automatic Updates STILL not working

Anyone?

I am sort of desperate here.

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The yellow shield appears in the bottom toolbar and says 0%, as if something's downloading. But it stays at 0% and the shield quickly goes away. I cant double-click or right-click the shield. According to the windows site Internet Explorer 7 is a high priority update. I'm not going to download it yet anyway, I've started using Firefox. Also, I downloaded ZoneAlarm a couple of days ago (but i'm not sure the problem only started since these downloads). Any ideas?

Answer:Automatic updates isn't working

Can you do a manual update at http://windowsupdate.microsoft.com/ ?

4 more replies
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Hi guys,

So I have "Automatically update my apps" enabled, but pressed the "Check for updates" button to check if it is working correctly, and noticed there was a Bing Weather update available! I've gone ahead and installed it manually, and sure enough the version I had: .258 has been updated to .309. Anyone know why this app was not automatically updated?

By the way, I'm not using a metered internet connection.

(Later edit) Great, I've just checked again and there is a Bing News update available now! No automatic update happening, and also no number 1 visible on the Store app live tile, despite the fact that there is clearly one update available!

Curious that they were both Bing apps though. Maybe it's a Bing thing.

Answer:Automatic app updates not working

Hi templar,
It might be a permission problem What Anti Virus programme do you have? and are you in an admin account?

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Hi I have Home Basic 32bit. When I try to update Net Family 3.5 I get qan error message 80070673. Any help? I tried system restore but it didn't help.

Answer:automatic updates not working

Do you have all the Sp's. SP1 abd SP2?

http://support.microsoft.com/kb/958055

4 more replies
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My automatic updates aren't working. I'm attaching
the full file in a .TXT document because it won't let me post everything for some reason
Edit: it won't let me attach the file either, what's going on with the threads?

Answer:Automatic updates not working?

Tried to attach it separately, still not working, so I'm not entirely sure how I'm supposed to explain the full problem. Would it be against the rules for me to upload it to a different site and link it here?

9 more replies
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Windows XP ProAutomatic Updates set to Download and I'll decide when to install.Automatic Updates Service - Automatic and StartedBITS Services - Automatic and StartedNew updates out two days ago. On Tuesday, Wednesday and today several times the yellow shield displays in the notification tray, states Downloading Updates 0% and then disappears.Been going on for months now....Any ideas?

Answer:Automatic Updates - Not Working On XP Pro

Try the Windows Updates page and see if you can get anything there. It worked for me yesterday.

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my winxp aoutomatic updates cant be used.how do i reinstall it?
 

Answer:Solved: automatic updates not working

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Hi:

I am trying to turn the AUTOMATIC SERVICE to do WINDOWS UPDATES and when I try to START the service I am getting the following error:

"Could not start the service on the local computer" Error #2

Can someone tell me the steps I need to do to correct this issue??

Thanks:
Scott

 

Answer:Solved: Automatic Updates Not Working

8 more replies
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I was given a computer from my uncle with Windows XP SP3 installed. Have had this computer for a while and it worked great. A few weeks ago, a virus got onto the computer. I got rid of the virus but now the Automatic updates won't work. The Security Center says the automatic updates are turned off, but it won't let me change the setting, so I went to System in the control panel. The automatic updates tab in System says that Automatic Updates is turned on yet I'm not able to even download any updates. Even from the Microsoft Update website. Wanted to try sfc/ scannow, but I don't have the original cd and my uncle doesn't know where he put it. Another website suggested running a batch file with the following commands in it:

@echo off
if exist %windir%\system32\wups2.dll goto fix32
if exist %windir%\syswow64\wups2.dll goto fix64
goto error
:fix32
net stop wuauserv
regsvr32 %windir%\system32\wups2.dll
net start wuauserv
goto eoj
:fix64
net stop wuauserv
regsvr32 %windir%\syswow64\wups2.dll
net start wuauserv
goto eoj
:error
echo Unable to locate wups2.dll operation aborted
:eoj
pause

This didn't work either.

Think it might have something to do with the .dll files as those were the ones that got corrupted by the virus.

Answer:Windows XP Automatic Updates Not Working

Start Notepad and open op your Hosts file located in C:\Windows\System32\Drivers\Etc\

Copy and paste the contents into your next post.

You can also try this Microsoft Fix

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Relevance 63.14%

I am running XP SP 3. I have Automatic Updates enabled but my system has not updated with the latest security patch. I have McAfee up to date and when I run it I receive no viruses, spyware, etc.

When I attempt to manually connect to the Microsoft update site to get the latest security updates I get the following:

Server Error in '/' Application.

The resource cannot be found.

Description: HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable. Please review the following URL and make sure that it is spelled correctly.

Requested Url: /windowsupdate/v6/default.aspx
When I go to a Microsoft website and attempt that way to get the security updates it always goes to msn.com.

I am at my wits end trying to understand what's happening. Can anyone help?

Thanks.
 

Answer:Solved: Automatic Updates Not Working

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Relevance 63.14%

In windows Security centre the automatic updates is switched off and it will not allow me to turn it on. If I go to the microsoft site to see what updates there may be it just directs me back to my computer but that doesn't work so I am not able to download any updates......help....
 

Answer:automatic updates in vista not working

See if you can run it manually: Start Button, All Programs, Windows Update.

MS pushes security updates on the second tuesday of every month.
 

2 more replies
Relevance 63.14%

my OS is Windows XP Professional SP2
i have some problem in Windows Automatic Update feature Problem..From last couple of weeks iam facing this problem...

Whenever my PC starts..the computer becomes little busy..and after a while..
in my taskbar a baloon pops out saying " Updates are ready for your computer..click to download "..

When i click this baloon, a window comes out showing -
"Choose updates to download"

In that window, "Windows XP Service Pack 3 (KB936929)" option was already clicked..when i click the download button..nothing happens and no downloading takes place...so why is it so?

All this happens each and every time when i boot my PC and my Windows starts,Repeatedly..
Iam attaching a snapshot of the above mentioned problem with this thread..kindly refer..and plz tell me the soln to complete my Windows XP SP3 update and to repair this problem..
thanking u in advance..
 

Answer:Automatic updates not working properly

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Relevance 63.14%

Hi folks,

I have a compaq presario with XP home not allowing windows updates and it has vundo. Vundofix doesn't find anything. Here's my HJT log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:21:19 PM, on 8/11/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\McAfee\Common Framework\udaterui.exe
C:\Program Files\McAfee\VirusScan Enterprise\SHSTAT.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\WINDOWS\Sy... Read more

Answer:Vundo help/Automatic updates not working

Hi, welcome to tsf!

Please visit this webpage for download links, and instructions for running combofix:

http://www.bleepingcomputer.com/comb...o-use-combofix
Please ensure you read this guide carefully and install the Recovery Console first.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Once installed, you should see a blue screen prompt that says:

The Recovery Console was successfully installed.

Please continue as follows:Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Click Yes to allow ComboFix to continue scanning for malware.
When the tool is finished, it will produce a report for you.

Please include the following reports for further review, and so we may continue cleansing the system:

C:\ComboFix.txt
C:\Qoobox\Add-Remove Programs.txt
New HijackThis log.

3 more replies
Relevance 63.14%

Hi There

I was on a website yesterday and it wanted to install an Active X control and I stupidly allowed it. I turned off Windows Automatic Updates and I started getting popups. It wont allow me to turn this back on. I have run Ad-Aware and Spybot but it still isn't allowing me to get anywhere.

Any Suggestions? Thanks
 

Answer:Solved: Malware/Spyware Stopping Windows Automatic Updates

I ran the two mentioned programs after posting here but problems still occuring. Spybot says with one of them that I should restart the computer and disconnect from the internet and allow it to run again.
 

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Relevance 62.73%

Hi,I'm new to BC and i'm here because i desperately need help. Have been trolling around Google and other forums but to no avail. Hopefully i might receive some help that might fix the problems that i'm encountering. Thanks to all in advance.I believe i have been infected some sort of virus. The first thing that i encountered was that my Windows Automatic Updates was turned off. The red symbol with an 'X' appeared in the taskbar and when i tried to go to Security Centre to turn it back on, it just doesn't register. It remains off. I ran services.msc to switch on BITS and AU (according to the Microsoft site). While i managed to turn on BITS, AU could not be started (Error 1058: The service cannot be started, Either because it is disabled or because it has no enabled devices associated with it.).And throughout all this while, a separate web browser tab keeps opening up randomly prompting me to install 'Antivirus 2009' and warning me about detecting malicious malware and trojans on my computer. I closed all the associated windows and did not install any of the software that they prompted me to. I proceeded to use Spybot Search & Destroy to attempt to remove the virus. It did detect some viruses (a total of 26 problems on the first run and 9 on the second). I remembered that one of the viruses was Virtumonde or something along those lines and another Smith-something (sorry i did not take down the results). BitDefender Antivirus did not detect any viruses on its full system sc... Read more

Answer:Antivirus 2009 Popup/Automatic Updates can't be enabled/Other malware infection

Please download Malwarebytes' Anti-Malware from HERE or HERENote: If you already have Malwarebytes' Anti-Malware, just run and update it.. Then do a "Perform Full Scan"Double Click mbam-setup.exe to install the application.Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.If an update is found, it will download and install the latest version.Once the program has loaded, select "Perform Full Scan", then click Scan.The scan may take some time to finish,so please be patient.When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Copy&Paste the entire report in your next reply.Extra Note:If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.NEXTPlease download RSIT by random/random and save it to your Desktop.Double click on RSIT.exe to run RSITBefore you click "Continue", make sure you change the List files/folders created or modified in the last 3 monthsClick Continue at the disclaimer screen.Once it has finished, two lo... Read more

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Relevance 62.73%

Think I've been infected with the AntiVirus 360 Malware, I have various pop ups (AntiVirus 360, reg cleaners etc) when trying to browse, also in conjuntion with this my Windows Automatic updates have been disabled and I cant switch them back on ???HiJackThis Log :Logfile of Trend Micro HijackThis v2.0.2Scan saved at 20:17:54, on 11/02/2009Platform: Windows XP SP3, v.5657 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.5730.0013)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Citrix\GoToMyPC\g2svc.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\Citrix\GoToMyPC\g2comm.exeC:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exeC:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exeC:\Program Files\Common Files... Read more

Answer:Infected with Malware Which Has Hijacked Browser & Disabled Automatic Updates (AntiVirus 360?)

<<blank>>

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Relevance 62.32%

I really hope this can be helped.....
I have a computer that had no antivirus software on it. It became so bad that popups made using the internet nearly impossible. I installed Norton on it and it showed that I had viruses and various other problems (I wrote down 3: Vundo, Metajuar and Brojack) Removing this in Norton did not fix the popups.

Also I think the computer was being pharmed, it was a couple of weeks ago. I had found that the DNS server had an address in it that suggested it was being pharmed (or thats what it told me on the antivirus website). I think I may have solved that one particular problem by clicking on "Obtain DNS Server Address Automatically," I really don't know though...

Lastly Automatic updates will NOT turn on, even when i try to go into services.msc and make it start it will not and gives me error 1058.

I am positive that there is something wrong with this computer, I just dont know what or how to fix it....

If anyone can help me I would greatly appreciate it, and thank you in advanced.

Mia

Answer:Various Viruses, Popups and Automatic Updates not working

Hello and welcome ...We should do these scans first. Post back 2 logs and tell us how the PC is afterwards,thanks.Please download Malwarebytes Anti-Malware and save it to your desktop.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the ... Read more

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Relevance 62.32%

PC was infected with XP Internet Security 2011. The Rogue Virus superimposed it's window over everything. It blocked MS Security Essentials and Malwarebytes from running and prevented IE8 and Firefox from being able to open. I downloaded a program called VipreRescue which is a full fledged AV program with current definitions. I loaded it to a thumb drive and ran it from the command line. It got the virus but afterward I could not open executables as everything asked for what program to open with. The problem was a corrupt rundll32.exe file in c:\windows\system32. A File Association fix from DonKnox.com fixed that problem and allowed the executables to run. I was able to download MS Security Essentials and MalwareBytes and their latest updates.Both show the PC free of Viruses, spyware, etc. As far as I can tell, the only remaining problems were that Windows Update will not work properly even after reinstallation and Automatic Updates Shows in the Control Panel as being "On" but it does not show up in running services. Neither Windows Update or Automatic Updates work. There may be other stuff not working but, one step at a time. Any help with this will be gladly accepted with gratitude.

Answer:Windows Update and Automatic Updates not working

I had the same problem after taking out Antivirus Antimalware 2011. It was caused by the corruption of the registry key for windows update.

Go here:

http://www.techiecorner.com/112/error-number-0x80070424-in-windows-update-solution/

It will explain it. You hit the 'run', type this into the command line:

%SYSTEMROOT%\SYSTEM32\REGSVR32.EXE %SYSTEMROOT%\SYSTEM32\WUAUENG.DLL

Worked for me.

1 more replies
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    I'm having problems on multiple TC A55 workstations. After I have installed Service Pack 3 from windows update, no more updates can be installed through automatic updates. If I manually download the updates from Microsoft download center they work. The workstations have MUI package installed for Finnish. I found one solution and it was to register again wups2.dll which has something to do with automatic updates. I would like to know does anyone know why this happens and is microsoft problen or Lenovo problem. My clients have many Lenovo workstations and this problem is a bit annoying.

Answer:After XP SP3 installation Windows automatic updates not working

 Hi!!!   I think here is your solution. http://support.microsoft.com/kb/943144/en-us  I hope i can help you!!Good Luck!!

1 more replies
Relevance 62.32%

Hello, the automatic Windows 8 updates that occur during login do not work and have to be automatically backed out every time, talking almost 1/2 hour to complete the whole process, so i just turned the automatic updates off.

Is there a resolution to this problem so that i can continue to receive these automatic Windows 8 updates?

Thanks for any suggestions or ponters!
BobK

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I bought a new laptop 3 months ago (asus k557) with windows 8 that was working fine. However, the latest automatic update from windows caused an unknown error that stopped it from being able to load windows on restart. I tried troubleshooting (unknown error, please restart) restarting (error, please restart) but the same blue page with a sad face kept popping up, so I used the advanced options to go in and do a system restore prior to the latest update an it loaded up completely fine. Now it's done the update again and I've had to do a system restore again, wondered if anyone had any suggestions other than trying to stop the updates altogether? Thanks.

Answer:Automatic updates stop laptop from working

Do you have an external mouse connected? disconnect it at try the updates without it, if problem persists then try the following

Windows will not update if critical files are infected in your computer.
Scan for viruses or malware

Certain programs can interfere with windows, if you go to MSCONFIG

click services click hide microsoft services

click general tab

click selective startup

uncheck load system services

uncheck load startup items

click apply then ok then reboot

connect your internet and download and install all the windows updates that are important or critical

if all sucessful run msconfig click normal startup reboot

11 more replies
Relevance 61.09%

I've been hassling with a new Windows 7 laptop for weeks now. The external mic and line in was not working. Dell finally told me to go back to factory settings.

After I did that today, I tried to tweak all the settings back to how I want them, but I'm stumped by the annoying message on startup that announces that I'm not connected, and that there must be something wrong. I got rid of it when I first got the computer, but now it shows me the weather and (wrong) time, which I don't remember from last time.

I managed to make this message disappear when I first got this computer, but now I can't figure out how to do that. I think it may have something to do with automatic updates of some program. Does anyone know how to stop Windows from trying to automatically connect?

I suspect that this may also be interfering with Skype logging in. I read on the Skype support site that automatically updating programs could impact Skype. At this point it just keeps trying to log in, but just hangs there forever. I just used it yesterday without any trouble before I reinstalled, so I assume some setting needs tweaking on the reinstall.

Anyone have any insight into this, please?
 

Answer:Solved: how to disable automatic connection/updates, and skype not working, after rei

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Relevance 61.09%

Hi,I have tried many ways to get rid of some Malware that has only recently infected my PV. I hope someone can help me as this is my work PC and I need to plug back into my office network in a few days, but think this would be a bad idea at the moment.The problem first showed itself by insisting I had many viruses etc, and I should install Internet Security 2010. I have installed Malware Bytes removal tool, and installed as instructed. It found the above, said it was removed, but still it appears to exist, although the name of the infection has changed a few times, and is currently redirecting my brower to a similar page to the above malware. A popup now shows that I should install Cyber Security to remove the infections. This is obviously another malicious antivirus/malware program.I have McAfee Enterprise installed (which I can't seem to disable)I have also run SuperAntiSpywarePlus, which did the trick removing a similar problem about a year ago on a different PC. However, although this program also finds problems, and supposedly removes t5hem, the problem is still there.Please help. I have shown Hijackthis log below.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:58:42 PM, on 29/12/2009Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16945)Boot mode: NormalRunning processes:C:\windows\system32\csrss.exeC:\windows\system32\winlogon.exeC:\windows\system32\services.exeC:\windows\... Read more

Answer:Cyber Security removal; Malware removal not working

Hi,I have tried everything I know of to remove this pesky piece of malware. It seems to keep changing names, starting out as Internet Security 2010, and redirecting me on a google search to a webpage trying to convince I was riddled with viruii and malware, and then trying to sell me thier software, which is really just a scam. I ended up here after a few days of tearing my hair out, almost beaten. I went through the tutorials, but unfortunately that was before I fired off a post in desperation. Please delete my previous post, as I have now followed the suggested path, and run the utilities to help diagnose my problems. The resulting files are attached.Please help. I hope the files uploaded can provide an insight into whats happening.Apologies for jumping right in and posting a Hijackthis log before I had read the tutorials.ntents belowDDS.txt contents pasted belowDDS (Ver_09-12-01.01) - NTFSx86 Run by Greg.Middleton at 15:30:23.26 on Tue 29/12/2009Internet Explorer: 7.0.5730.13Microsoft Windows XP Professional 5.1.2600.2.1252.61.1033.18.3063.2330 [GMT 9.5:30]AV: VirusScan Enterprise + AntiSpyware Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}============== Running Processes ===============C:\windows\system32\svchost -k DcomLaunchC:\windows\system32\svchost -k rpcssC:\windows\Syst... Read more

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Relevance 59.86%

Greetings all,
I have in my possession a laptop with Windows Vista Home Premium Service Pack 2 (build 6002)
TOSHIBA Satellite A205 PSAF0U-0CQ009 180 GB Non-Partitioned HDD with 1 GB ram. This laptop belongs to a 21 year old who likes to download on a P2P site with absolutely NO virus protection.
I have so far seemed to have wiped out all virus' and Malware and Spyware as I have ran MULTIPLE scans with each all resulting in zero infections.
Just so you know I used the following programs: Comodo, MalwareBytes, SuperSpyware, and even ran Advanced system care and had it repair all registry errors.
When I first got this thing, it would not even boot into Safe Mode so I am pretty good at this point. The problem I am now having is, when trying to perform Windows Updates, I get a Error Code: 80072EFD which pretty much says that Windows can not search for updates. I do have a good wireless connection to the Internet. (Figured I would mention that because I know that I would ask that question first. :-D )
This is actually my first Vista repair. Have repaired many XP rigs so there maybe something I am doing wrong. So far, everything seems to be working fine except for this. Though I plan on running this thing through the wringer for a couple of more days just to make sure.
One thing to note, just for kicks, I turned off the Firewall and tried again with the same result.
Thanks in advance for any and all help and responses.
 

Answer:Can't get Windows updates after Virus/Malware removal

Just wanted to add another thing that I tried. I went to the command prompt as admin and entered
Code:
netsh winhttp reset proxy
I received the following reply:
Code:
Current winHTTP proxy settings:

Direct access <no proxy server>
Not quite sure if that was the response I was looking for. :-D

OK found another issue, not able to access the internet through IE though I am able to connect via Pale Moon which I installed at the VERY beginning of this issue to download some stuff while I was out of town. (when I got the computer handed to me with a stressed out 21 year old who thinks that ALL of her pictures are gone forever) :-D I already have them on another computer because I pulled the HD and got her pictures while on my Linux rig. :-D
 

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Relevance 59.04%

Hey Folks,

I have some questions for those of you that provide consulting services and bill clients for your work.

The questions are geared towards the time consuming process of malware cleaning and overall system protection and updating. So let's get to it...

Let's say I have a client with a personal computer. They have 80GB of actual data all on the same drive as the OS, they have very little protection in place, their OS is multiple service packs behind, and they have multiple unknown pieces of malware on the system.

Now that I think about this I could have questions dealing with billing as well as questions on how you would handle a situation in the fastest possible manner, but I'll put those second set of questions in a different forum category. Here is the second set of questions: http://forums.techguy.org/general-security/918359-how-would-you-go-about.html#post7342586

So let's say you go through the normal process of running the 2 to x number of tools you normally would run to clear of malware. You also go through your own personal investigation to catch things not found by the anti-malware tools. You then proceed with installing your recommended tools (paid or free)... like anti-virus, anti-spyware, firewall, innoculation programs and so forth. You also go through the process of patching the OS with the latest service packs and patches that the user hasn't done. You also update all the applications that have been waiting to be updated tha... Read more

Answer:How do you bill / charge for malware removal and computer updates?

I recently had a nightmare repair for a business client that had a somewhat slower notebook, massive amount of business applications installed and a huge amount of data on the drive.

He did not want to blow the unit away and start from scratch... even if we did it is a 6 to 8 hour process to get everything he has back on the system (if he doesn't have an image) and he didn't.

He started with several of the major fake anti-spyware packages installed and multiple other malware pieces. Here the process I sort of went through:

- Made full backup/image of system so data could be recovered if need be. So many applications the data isn't always in my documents. (80GB of actual data on drive). Actually connected SATA notebook drive into system to get fastest SATA to SATA transfer and not via USB. Still took 1.5 hours.

- Started removal process of all the malware. Had to manually do some repairs just to be able to run some tools as well as use CD bootable based tools. This took several hours.

- His system started locking up intermittently so obviously something was whacked. After a fair amount of examination my only option was to restore to an older image I made 3 months earlier. Restore took and hour and 15 minutes.

- I then started took the latest image and started restoring data files (that would be scanned for issues) and stored all the current data. This took almost an hour.

- I then started updating the system as it is now 3 months behind on updates.

- So... Read more

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Relevance 57.81%

I'm following the process to remove malware from my XP laptop - looks like some variant of a search results hijacker has managed to crawl in.

Although I can download SUPERantispyware and so on, I have a few problems:

1) I can't download combofix. Firefox gets about 2.2 meg into it, then complains that it can't read the file. IE can't even start the download. Interestingly, many other pages at bleepingcomputer.com show up blank. I'll bring it across on a USB key from another machine.

2) SUPERantispyware can't contact its update server.

3) AVG can't contact its update server.

Clearly I don't expect a diagnosis as to why the updates are failing; merely some advice as to how best to proceed. Should I simply go with the non-updated versions?

Thanks in advance for any advice,

- Peter
 

Answer:Partway through XP malware removal process, many programs are unable to fetch updates

Re: Partway through XP malware removal process, many programs are unable to fetch upd

Welcome to Major Geeks!





Ozzard said:





Clearly I don't expect a diagnosis as to why the updates are failing; merely some advice as to how best to proceed. Should I simply go with the non-updated versions?
- PeterClick to expand...

Possibly a problem with Confictor or TDSSserv.


If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.
TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide

Notes:


If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME ) onto another PC and burn to a CD. Then copy them to the probl... Read more

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Relevance 57.4%

Hi, all:

1) Does setting Windows Updates to "notify for download and notify for install" via GP edit also disable Device Driver automatic installation?
2) Or does disabling automatic device driver installation need to be configured separately?
3) If the latter (separate setting), is it advisable to do so, despite the ominous warning from M$ that "your device may not work as expected"?

I followed Brink's characteristically excellent tutorial for GP edit here: Windows Update Automatic Updates - Enable or Disable in Windows 10 to "notify for download and notify for install" (Thanks for that!).

So my questions center on whether doing so will also prevent automatic device driver installation, or whether I need to and/or should configure that setting separately?

M$'s ominous warning seems to be strongly discouraging users from disabling automatic device driver updates and "realistic icons"().
For my OEM XP, Vista and 7 systems, I have always gotten drivers -- WHEN NEEDED -- from the OEM, not via Windows Update, as the OEMs historically have done a better job than M$ in offering the needed drivers for their computers.

Is that still true under Win10?
Assuming that disabling automatic Windows Updates does NOT also disable automatic device driver updates, should I disable automatic device driver installation on this OEM Win10 box?

TIA,

MM

Answer:Does disabling automatic Win Updates include automatic Device Driver?

Hello MM,

That will stop drivers from automatically being installed in Windows Update, but won't stop drivers from being available in Windows Update.

If you don't want drivers to be available in Windows Update, then you can disable this using the tutorial below. If disabled, you'll have to manually update (download and install) your drivers from the manufacturer.

Driver Updates in Windows Update - Enable or Disable in Windows 10driver-updates-windows-update-enable-disable-windows-10-a.html

The first tutorial below you posted will turn on/off automatic installation of drivers for devices. However, I would recommend to also disable automatic updates in the second tutorial below to be safe.

Device Driver Automatic Installation - Turn On or Off in Windows 10

Windows Update Automatic Updates - Enable or Disable in Windows 10

1 more replies
Relevance 57.4%

Hi, all:

1) Does setting Windows Updates to "notify for download and notify for install" via GP edit also disable Device Driver automatic installation?
2) Or does disabling automatic device driver installation need to be configured separately?
3) If the latter (separate setting), is it advisable to do so, despite the ominous warning from M$ that "your device may not work as expected"?

I followed Brink's characteristically excellent tutorial for GP edit here: Windows Update Automatic Updates - Enable or Disable in Windows 10 to "notify for download and notify for install" (Thanks for that!).

So my questions center on whether doing so will also prevent automatic device driver installation, or whether I need to and/or should configure that setting separately?

M$'s ominous warning seems to be strongly discouraging users from disabling automatic device driver updates and "realistic icons"().
For my OEM XP, Vista and 7 systems, I have always gotten drivers -- WHEN NEEDED -- from the OEM, not via Windows Update, as the OEMs historically have done a better job than M$ in offering the needed drivers for their computers.

Is that still true under Win10?
Assuming that disabling automatic Windows Updates does NOT also disable automatic device driver updates, should I disable automatic device driver installation on this OEM Win10 box?

TIA,

MM

Answer:Does disabling automatic Win Updates include automatic Device Driver?

Hello MM,

That will stop drivers from automatically being installed in Windows Update, but won't stop drivers from being available in Windows Update.

If you don't want drivers to be available in Windows Update, then you can disable this using the tutorial below. If disabled, you'll have to manually update (download and install) your drivers from the manufacturer.

https://www.tenforums.com/tutorials/48277-driver-updates-windows-update-enable-disable-windows-10-a.html

The first tutorial below you posted will turn on/off automatic installation of drivers for devices. However, I would recommend to also disable automatic updates in the second tutorial below to be safe.

https://www.tenforums.com/tutorials/1...dows-10-a.html

https://www.tenforums.com/tutorials/8...dows-10-a.html

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Relevance 56.17%

My IE is currently not working. I noticed a program called AntiMalware Doctor running on my computer with pop up screens and I used the guide I found on your website to remove it. I now have Norton Security Suite and Maleware bytes' Anti Malware installed. I have already ran a scan with both programs and removed the infected files. The only program I am currently having difficulty with is IE. When I open it, it the window stays white and it finally says that the program stopped working. My system is Vista with IE 8. If someone could please help me I would be greatful!

Thanks!

EDIT** Norton has identified and blocked several 'Intrusion attempts'. All originating from the same IP address but with different sources listed.

Answer:IE not working after Malware Removal

Still having the same problem, though I have installed Firefox and it works fine. I would still like to make sure my laptop is clean and get everything back working. I did receive some sort of error message that says 'Host Process for Windows Services stopped working and was closed'. Did another Malewarebytes scan and it found 0 infected files.

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Relevance 56.17%

Original Problem: My IE is currently not working. I noticed a program called AntiMalware Doctor running on my computer with pop up screens and I used the guide I found on your website to remove it. I now have Norton Security Suite and Maleware bytes' Anti Malware installed. I have already ran a scan with both programs and removed the infected files. The only program I am currently having difficulty with is IE. When I open it, it the window stays white and it finally says that the program stopped working. My system is Vista with IE 8. If someone could please help me I would be greatful!

Thanks!

EDIT** Norton has identified and blocked several 'Intrusion attempts'. All originating from the same IP address but with different sources listed.

Also, I have received an error message that states that the 'Windows Host file stopped working.' I would like to be 100% sure My laptop is clean and working properly.

Here is the DDS log:

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Jacalyn at 19:21:01.02 on Wed 04/27/2011
Internet Explorer: 8.0.6001.18865
Microsoft? Windows Vista? Home Premium 6.0.6000.0.1252.1.1033.18.3069.1052 [GMT -5:00]
.
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows... Read more

Answer:IE Not working after Malware removal

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
Do not d... Read more

6 more replies
Relevance 55.76%

Greetings,

I have Windows 10 Home Edition, like millions of others. Like millions of others, I prefer to hibernate my computer rather than shut it down outright most nights. And like millions of others, I am getting awakened IN THE MIDDLE OF THE NIGHT because Windows 10 is trying to notify me about updates! Repeatedly.

When I want information about updates, I'll ask. I've turned off the Update Service on the Services tab of the Task Manager. After some hours or some days, it turns itself back on. A cat-and-mouse game with Microsoft. I have stopped the automatic updates themselves but I can't stop the stop the aggressive notifications. Should I be happy? At least the computer is no longer shutting down without warning IN THE MIDDLE OF A PROJECT THAT I'M WORKING ON to update. But it stills turns on at various hours of the night, cooking with its lid closed, to provide me unbidden notifications of updates. THIS IS MAKING ME CRAZY!

I need to stop this NOW, otherwise Microsoft can shove Windows 10 where the sun don't shine. I own this computer, not Microsoft. Can it be done? Or do I go back to Linux?

Thanks for any help anyone can offer.

Answer:Must Stop Both Automatic Updates and Automatic Notifications!

Try those commands, run it as admin in CMD and restart. Not sure, if they are working on Home anymore:

reg add "HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate\AU" /v "AUOptions" /t REG_DWORD /d 2 /f
reg add "HKLM\Software\Policies\Microsoft\Windows\WindowsUpdate\AU" /v "NoAutoUpdate" /t REG_DWORD /d 0 /f

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Relevance 55.76%

How do I prevent Automatic restarts after important updates? I want my computer to be updated when theres an important update. I want to be told my computer was updated and needs to be restarted.

I was in the middle of something important tonight before I passed out on the couch. I woke up and my computer restarted without saving

Answer:Automatic Updates & Stopping Automatic Restarts

Just go into the Windows update control panel and turn off Automatic updates then set it so you control when the updates are installed which gives you the reboot option instead of doing it for you.

4 more replies
Relevance 55.35%

Hi,

My computer has been attacked by malware.
Now I followed the instructions on the opening thread of this forum and download DDS.scr, but I cannot make it to work.
After opening the program, I dont think it is doing anything. No logs are created.

Please let me know how to go about the first step
Btw, the symptoms of my machine are -

1) Random new browser windows opening with hoax antivirus pop-ups asking for download
2) Firefox crashing everytime it is launched. Crash report submittal is failing.

3)Unable to connect to Internet through wired LAN. It shows connected status but no sites open.

4) Sometimes my McAfee Antivirus is closing down abrutly throwing warning that it has been closed although the system guard icon of McAfee is still active.

Thanks!
Ron

Answer:Need help to get started with malware removal-DDS.scr not working

Hi
Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
Double click on RSIT.exe to run RSIT.
Click Continue at the disclaimer screen.
Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized, if not you'll find it in c:\rsit folder)

19 more replies
Relevance 55.35%

USB port not working after malware removal. I use a card reader on the usb port loacated on the front of my computer. After succesfuly removing "my way s#ar#h assistant", The card driver doesn't work. Do I need to insal a driver to get it functioning properly?
Thanks for all your help
 

Answer:USB port not working after malware removal

Hi

I would say your are best to follow what Chaslang posted HERE and attach the logs in that thread of yours in malware forum as while you may look ok and malware free, their maybe some malware files causing this.

We may be able to reinstall the driver but that may not change anything, unless all malware is removed first.


The info we would need to get the correct driver is in below steps, but TBH, do make sure you are fully clean from malware first.





If your PC is one from the likes of DELL, HP, Sony, etc what is the Make and model varient as this will assist us if we need drivers?

If your PC is a home or custom build what is the motherboard make and version?

Download and install Everest to find this info, at times a summary log of your PC can help, to do this

Install Everest and run
Click Report (top menu) > Report Wizard > Next
Choose System Summary Only > Next
Choose Plain Text > Finish and wait for report to generate
Click Save to File and leave the File Name as Report, then click the Save as Type dropdown and choose Report files (*txt) and click Save (n.b. Save to desktop is best as easy place to find it, use Browse to locate desktop)



Then attach your log to your next post as per these instructions HOW TO: Attach Items To Your Post [/URLClick to expand...


 

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I have worked on a couple of machine lately that have had rootkits (.zeroaccess) and after removal devices would not work. I tried the easy stuff like uninstalling/reinstalling devices, replaceing driver files, reinstalling inf files for the devices, SFC, and repair installs but the devices do not work correctly again. On one machine it is the CDROM, on another the mouse and keyboard. The mouse/keyboard with work ater a removal and reinstall but stop working after a reboot. A wipe and reinstall will do the trick but I sure would like a better answer. Has anyone else run into this or found an answer?

Answer:Devices not working after malware removal

Are you looking for a general answer or do you have an infected machine?

2 more replies
Relevance 55.35%

I recently (about a week ago) had adware on my computer. I am not sure where it came from but that's not the point. I had it completed wiped the malware out today and now the internet connection is not working for my the used to be infected computer.
 

Answer:Internet Not working after malware removal

I meant adware sorry...
 

6 more replies
Relevance 54.94%

I have discovered some Malware on my computer - under advice from my own techie friend I have run MalwareBytes and Combofix to remove and both do so for a short period of time and then the computer gets reinfectedThe virus disables all my .exe files and am sure probably more than that and I just want to clear it for goodI use Symantec as my anti virus etc all installed by a professional so really would like some help in clearing thisBelow is the log from Malweare and Combofix run in that order today - Malware always finds the same 6 problems Malwarebytes' Anti-Malware 1.46www.malwarebytes.orgDatabase version: 4485Windows 5.1.2600 Service Pack 3Internet Explorer 8.0.6001.1870229/08/2010 09:27:51mbam-log-2010-08-29 (09-27-51).txtScan type: Quick scanObjects scanned: 172496Time elapsed: 26 minute(s), 31 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 0Registry Values Infected: 2Registry Data Items Infected: 4Folders Infected: 0Files Infected: 0Memory Processes Infected:(No malicious items detected)Memory Modules Infected:(No malicious items detected)Registry Keys Infected:(No malicious items detected)Registry Values Infected:HKEY_CLASSES_ROOT\.exe\shell\open\command\(default) (Hijack.ExeFile) -> Quarantined and deleted successfully.HKEY_CLASSES_ROOT\secfile\shell\open\command\(default) (Rogue.MultipleAV) -> Quarantined and deleted successfully.Registry Data Items Infected:HKEY_LOC... Read more

Answer:Removal of Hijack This etc Malware and COmbo not working

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please downloa... Read more

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Relevance 54.94%

Hi all, let me first introduce myself. My name is Andrew.

Here is my current situation: The other day while on my computer, I started receiving messages I've never received before. I kept receiving popups on my desktop saying that threats had been detected and then proceeded to perform a fake system scan. The "dialog box" said something like 'PC AntiSpyware 2010'. I also had the little red circle with the white X in my system tray. Anytime you'd mouse over it, a warning balloon would pop up.

After doing a little research around these forums, I decided the best bet would be to download, update and run MalwareBytes' remover tool. I did a scan, checked all the objects that came up (all 44 of them! OUCH!) and had the program delete them. I then restarted my PC and voila! No sign of the malware at all. Awesome.

Except now my internet doesn't work. Both my wireless adapter tray icon (D-Link DWL-G122) and my wireless network icon are shown as being connected and having excellent signal strength. I even did a ping of google.com using the CMD prompt and it showed no errors in either direction! Weird. It doesn't appear to have anything to do with my network either, as every other computer connected to this network also connects to the internet with no problems at all.

So my question is wtf is going on here!? lol

I'm running out of ideas and would really like to get this resolved ASAP. Any help/advice at all will be greatly appreciated!

Thanks... Read more

Answer:Internet not working after malware removal. Please help, I'm desperate!

Mods, please close this thread as I am already receiving help elsewhere.

Thank you and I apologize for the inconvenience.

2 more replies
Relevance 54.94%

Hello, I've just about given up trying to fix this and am ready to reinstall the OS, but maybe someone here knows what's wrong and how to fix it. The computer was upgraded to Windows 10 and had some minor malware that was removed. After the clean up the printer no longer works (I'm not sure if it was working before the clean up since it wasn't tested). The computer has no other problems or errors in the event log.


The printer is an HP OfficeJet 8500 A909g. The OS is Win 10 x64.


Symptoms:

-The printer is detected in devices and printers
-The scanner actually works
-It will print an internal test page of some kind from the HP Solution Center, but not the Windows test page or anything else.
-The same problems happen with both network and USB installs
-When printing a text document it says "The handle is invalid." with a yellow triangle and exclamation mark.
-When printing a Word Document it says "We couldn't print because there doesn't seem to be a printer installed :-(" with a yellow triangle and exclamation mark and a "show help >>" button.
-Opening the printer properties from devices and printers gives the following error with a red X before the properties windows opens: "C:\Windows\Explorer.EXE Function address 0x3f416fda caused a protection fault. (exception code 0xc0000005) Some or all property page(s) may not be displayed."

Attempted repairs so far:

-Uninstalled the printer and rein... Read more

Answer:Printer not working after Win 10 upgrade plus malware removal

Hi jcompguy and welcome to Tenforums.

That's a problem, yes, and you've tried just about everything I would have tried.

Have you run the Utility-Diagnostic Tool (just below the driver/software download) here?
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HPź Customer Support

If the printer works with other machines, then it's definitely that computer. Perhaps you could run sfc /scannow to make sure all system files are intact?

Also, before doing a clean install, I always try a repair install using an in-place upgrade. That just might do the trick.

Hope that helps!

8 more replies
Relevance 54.94%

Hi, I have been using Google Chrome for many months without a problem. However, last night I was somehow infected by malware. A fake anti-virus program appeared in my system tray and I could not kill it or any other processes. It prevented me from running MalwareBytes or getting to the Task Manager. I restarted my computer in safe mode and ran MalwareBytes and it removed 7 things. However, since then, I have not been able to use Google Chrome or Internet Explorer; I am currently only using Firefox because that is the only browser that works. I did some searching online and found that other people have had this problem after removing malware from their computers as well.I would greatly appreciate it if someone could help me figure out what is wrong with my computer.I am running Windows Vista (64-bit) SP 2.As stated in the Preparation Guide, here is the log produced by DDS. Also, I ran GMER, and I attached the file that I saved from it. However, a bunch of the options were grayed out, so I wasn't sure what else to do. I will await further instruction and rerun GMER if need be.Thank you so much!DDS (Ver_10-03-17.01) - NTFSX64 Run by Ken at 13:18:11.29 on Sat 07/10/2010Internet Explorer: 8.0.6001.18928 BrowserJavaVersion: 1.6.0_14Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.4093.2571 [GMT -4:00]SP: Windows Defender *enabled* (Updated)
google_ad_client = "ca-pub-3249370012249755";
/* Forums - Bottom */
google_ad_slot = "5165859604";
google_... Read more

Answer:Google Chrome not working after malware removal

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.Note** If you are having problems posting the complete log into this thread upload them here http://www.rapidshare.com/ and post the links in this thread We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.I order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is ... Read more

13 more replies
Relevance 54.94%

Hello, I've just about given up trying to fix this and am ready to reinstall the OS, but maybe someone here knows what's wrong and how to fix it. The computer was upgraded to Windows 10 and had some minor malware that was removed. After the clean up the printer no longer works (I'm not sure if it was working before the clean up since it wasn't tested). The computer has no other problems or errors in the event log.


The printer is an HP OfficeJet 8500 A909g. The OS is Win 10 x64.


Symptoms:

-The printer is detected in devices and printers
-The scanner actually works
-It will print an internal test page of some kind from the HP Solution Center, but not the Windows test page or anything else.
-The same problems happen with both network and USB installs
-When printing a text document it says "The handle is invalid." with a yellow triangle and exclamation mark.
-When printing a Word Document it says "We couldn't print because there doesn't seem to be a printer installed :-(" with a yellow triangle and exclamation mark and a "show help >>" button.
-Opening the printer properties from devices and printers gives the following error with a red X before the properties windows opens: "C:\Windows\Explorer.EXE Function address 0x3f416fda caused a protection fault. (exception code 0xc0000005) Some or all property page(s) may not be displayed."

Attempted repairs so far:

-Uninstalled the printer and rein... Read more

Answer:Printer not working after Win 10 upgrade plus malware removal

Hi jcompguy and welcome to Tenforums.

That's a problem, yes, and you've tried just about everything I would have tried.

Have you run the Utility-Diagnostic Tool (just below the driver/software download) here?
HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HPź Customer Support

If the printer works with other machines, then it's definitely that computer. Perhaps you could run sfc /scannow to make sure all system files are intact?

Also, before doing a clean install, I always try a repair install using an in-place upgrade. That just might do the trick.

Hope that helps!

0 more replies
Relevance 54.94%

Hello,

Sorry for the length of this post, but I try to describe in detail what I've done. I have used the instructions in the "READ & RUN ME FIRST. Malware Removal Guide".

The reason I have done this is, because Avast On access scanner periodically alerted me to trojans in the temporary internet folder for the past two weeks. I instruct Avast to delete these files but the messages always come back a short while later. Two days ago it started alerting me of blocking access to a malicious site (the url for this site is garbled and ends in .cn). This message would pop up every 5 to 10 seconds. So I attempted to remove the malware on the pc with the help of the instructions of this forum yesterday night.

I am not sure where the trojan/malware originated from, as I am not the only user of this computer (my parents also use it). Around the time that the problems started, I visited a reputable (or so I thought) job site (engineeringcareers.co.za) - upon visiting Avast alerted me to a trojan attempting to download and gave me the option to block the connection to the site, so I did so.

Now, on to how I followed the instructions in your guide and the problems that I encountered:

I followed all the instructions to the letter, up to and including the Malwarebytes' Anti-Malware. Super antispyware had to be renamed to SAS.exe to run, as the explorer window crashed if I tried to run it normally. After MBAB finished, I could not connect to the interne... Read more

Answer:following malware removal instructions - MGTools not working

Hello again,

Here are the combofix and rootrepeal logs I intended to post. I wanted to post them directly after my earlier post, but real life interfered in the time between posting and my post showing up in the forum. This will probably be seen as a bump, but oh well - so far it looks like my problems are sorted out, so far Avast has not given me any more alerts to trojans/rootkits.

Thanks again,

Z.
 

8 more replies
Relevance 54.94%

Hi,
2 weeks ago Malware.Trace & Net-Worm.Win32.Koobface were removed from my pc (using F-Secure and MAB). Things seemed ok at that point.

Last week I noticed I wasn't able to access the SEARCH function. A few days later Windows Media Player wasn't working and my scanner wasn't being recognized by the system.(Had a death in the family and didn't have time to pursue the issues at that time.)

Today I reinstalled Media Player and the scanner. Scanner is fine.

Both Windows Media Player and the SEARCH function work just fine when I use the Administrator account.

When I try to run WMP in any of the 3 limited user accounts I get this message: "An internal application error has occurred."

When I try to use the SEARCH function in the limited accounts, a window opens with only a blank folder in the title bar.

Please let me know what you think I should do.

Thanks a lot!

Answer:Computer not working right after virus/malware removal

You never really did post any logs in your last topicIt's possible that you could still be infectetedUpdate mbam and run a FULL scanPlease post the resultsThen run ATF and SASATFPlease download ATF Cleaner by Atribune & save it to your desktop.Double-click [Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current versionRead the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.When complete, click Select All, then choose Cure > Move incurable.
(This will move any... Read more

12 more replies
Relevance 54.94%

Ransom virus popped up on kid's phone (yeah, I know)...Samsung Axiom running Android 4.1.2. None of the tactics found online work. Avast does not open. Tried installing Malwarebytes...installed, but unable to open through play store. I tried hooking it up to a pc with Malwarebytes, but the program won't let me scan the phone.
 
I need ideas. Please help.

Answer:android: malware removal steps not working

G'day nomad, Click on THIS LINK,...(I am assuming this is not the avast program you already have) ....install the program, follow the prompts, and let me know if it gives you any joy.

3 more replies
Relevance 54.94%

Hey

So my hp tablet (windows xp) was infected with fake virus alerts which would not allow me to connect to the internet.

The malware has been removed, but I still cannot connect to wireless at any location (others can). Wired ethernet works. Right now my laptop is connected to a wireless router via an ethernet cable.

I can "see" wireless networks. When I try to connect, I am told I am connected, but I can't do anything and become disconnected in about 5 seconds. The connection continues to "connect" and "disconnect" every 5-10 seconds, although I still can't use the internet either way.
When I "repair" connection, I am told the ip address cannot be renewed. I have renewed the ip address manually in command prompt, but that doesn't change anything.

When I run ipconfig/all in command prompt, I get this (minus the host name):

Windows IP Configuration
Host Name . . . . . . . . . . . . :
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-16-6F-94-32-DB
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
... Read more

Answer:Solved: Wireless not working after malware removal

16 more replies
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Hi,
I got infected with some unknown spyware and decided to use AdwCleaner to remove it. Unfortunately, after removal and restart of my comp, all my browsers (chrome, firefox and ie) shows that I'm unable to connect to proxy server and i cannot get on the internet

Below are my stats and the Adw Reports

Thanks

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8077 Mb
Graphics Card: NVIDIA GeForce GT 740M, -2048 Mb
Hard Drives: C: Total - 190423 MB, Free - 4238 MB; D: Total - 264346 MB, Free - 44283 MB; G: Total - 476799 MB, Free - 476786 MB; H: Total - 953861 MB, Free - 6912 MB; I: Total - 476927 MB, Free - 476171 MB;
Motherboard: ASUSTeK COMPUTER INC., K46CB
Antivirus: Windows Defender, Disabled
 

Answer:Internet not working after removal of malware using AdwCleaner

# AdwCleaner v4.208 - Logfile created 06/08/2015 at 18:22:38
# Updated 09/07/2015 by Xplode
# Database : 2015-08-01.1 [Server]
# Operating system : Windows 8.1 (x64)
# Username : Gladwin - GLADWIN
# Running from : C:\Users\ASUS\Downloads\Programs\adwcleaner_4.208.exe
# Option : Scan

***** [ Services ] *****
***** [ Files / Folders ] *****

File Found : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\yahoo.xml
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\eakacpaijcpapndcfffdgphdiccmpknp
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_niloccemoadcdkdjlinkgdfekeahmflj_0.localstorage
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_niloccemoadcdkdjlinkgdfekeahmflj_0.localstorage-journal
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_st.chatango.com_0.localstorage
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_st.chatango.com_0.localstorage-journal
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_user.qzone.qq.com_0.localstorage
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_user.qzone.qq.com_0.localstorage-journal
File Found : C:\Users\ASUS\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_v.qq.com_0.localstorage
... Read more

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I?m running Windows XP (2002). Yesterday, I had the ?Hard Drive Diagnostic? issue that I removed using the self-help guide. I ran rkill, Malwarebytes? Anti Malware, and Unhide.exe. Doing so took care of all problems and put all of my documents back in the ?my Documents? folder, except that the start menu shortcuts were not there (a bunch of empty folders where I anticipated links to MS Word and the like) and the background of my desktop had changed to the basic blue (or whatever that color is). I tried to follow the advice today of disabling antivirus software and running unhide.exe again; however, I was shortly being bombarded with the annoyance of Malware Protection. (I should note just prior to doing disabling AV software, I ran a Malwarebytes scan to make sure I wasn?t missing anything and came up with zero infected files.)

I tried starting in Safe Mode with Networking and running rkill; however, every time that I did so, the command window would open and state hat it was running and to be patient. Less than a half minute later, I would get a desktop message: ?Windows is running in safe mode. This special diagnostic mode of Windows enables you to fix a problem which may be caused by your network or hardware settings. Make sure these settings are correct in the Control Panel and then try starting Windows again. While in safe mode, some of your devices may not be available. To proceed to work in safe mode, click yes. If you prefer to use System Restore to restore your co... Read more

Answer:Malware Protection removal and TDSS Killer not working

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator&#... Read more

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Hello all, let me thank you in advance for your time on this.
I am working on my mother's computer (Aspire 6gig ram, 1T HD, Pentium)
She has been unable to access her email for a while now, and I took an initial run at the issue with HighjackThis. (I'll attach the logs)
HJT recommended a series of fixes, which I checked, only to find that they didn't go away.
I then turned to this faithful site.
I have run the Vista, Win 7 and Win 8 Malware Removal/Cleaning Procedure.
Attached are those logs.
As always, all advice and attention is greatly appreciated.
Thanks.
-Dave.
 

Answer:Working through Vista, Win 7 and Win 8 Malware Removal/Cleaning Procedure

Added the log files.
Thanks.
-Dave.
 

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Hi
I have a Windows 7 64bit home laptop, it was infected with Malware. I installed MSE and it removed the malware but now can't browse the Internet, I've tried chrome and IE. I have tried to install malwarebytes but get a runtime error. I contacted their support and was asked to run FRST and send them the two log files which I did but not heard back yet. If anyone has any suggestions it would be really appreciated.

Answer:Internet Explorer and Chrome not working after malware removal - please help!

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/593024 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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At some point during the removal of malware, the Task manager of one of two user accounts stopped working. When accessed, it appears without headings or options except New Task at the bottom right of the pane. When I click on it, I get "Create New Task" box, which says, Open: Combofix. If I click the down arrow I get the following list: Combofix/uninstall, Combofix\uninstall, Notepad.exe, Regedit, cmd, appwiz.cpl, System recovery. I recognize these as being remnants of the clean-up process that was just completed. If I click ok, I get Combofix box - "Windows cannot find Combofix." Combofix was uninstalled after we were done removing all the malware.
The other user account is working fine. Also, I downloaded and installed the latest Internet Explorer 8 and Windows updates, but that didn't seem to do anything. The other user account, the one with the functioning Task Manager, is running better in general, updated. ? There is a thread that describes what we did, but I don't know how to link it to this thread.
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 1.60GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 502 Mb
Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 128 Mb
Hard Drives: C: Total - 71186 MB, Free - 57582 MB;
Motherboard:
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Dema... Read more

Answer:Solved: Task Manager not working after Malware removal.

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I found a unique way to do it on Windows 10 HOME and as far as I searched internet I didn't find any similar instructions:
http://www.smartestcomputing.us.com...e-automatic-updates-enable-updates-on-demand/
 

Answer:Windows 10 Home disable automatic updates, enable updates on demand

I got some updates last night and unfortunately my fix didn't work so I'll unpin this topic.
 

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I found a unique way to do it on Windows 10 HOME and as far as I searched internet I didn't find any similar instructions:
http://www.smartestcomputing.us.com/topic/81980-windows-10-home-disable-automatic-updates-enable-updates-on-demand/

 

Answer:Windows 10 Home disable automatic updates, enable updates on demand

Those are good instructions. Clear and concise.

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W=2000XP.IE6,, About 2 months ago, I { && many, many others } had problems with MS automatic updates.Seems a couple of the updates did more damage than anything else. I had to go into Safe Mode to restore my computer to an earlier date. All is running very well, now, with automatic updates turned off. I do get the pop-up at the bottom telling me this alert, but I ignore. ONLY thing is, I am NOT updating anything right now !! I am unsure of what I need & what I don't need, or what may damage my computer. I am fairly computer experienced & don't know the best way to custom install a few updates, here & there, as are best for my system. What is the BEST way for me to keep the system safe , as far as updates go ??
 

Answer:Solved: Microsoft updates= disconnected automatic updates & am leary, now !

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Hi

REGISTRY/DRIVER ISSUE

I have an Acer Aspire 5740g laptop running windows 7 (log attached below).

I'm already indebted to you guys for your "READ & RUN ME FIRST. Malware Removal Guide" by chaslang, because it helped me to remove some nasty malware that was popping up on startup.

I ran through that guide till completion, including re-enabling UAC and doing the system toggles etc, including running all the anti-spyware programs even after the problem seemed to have been solved (although only the first two seemed to actually finish). The problem is gone thankfully but I've noticed an unusual side-effect:
audio no longer runs in browsers.

I'm wondering if some driver/registry change has caused this change. I've only tried testing the problem by opening clips that use sounds in youtube and megavideo (i'm using latest IE).

So far I have tried:
-restarting my computer
-updating adobe flash player to the latest version
-changing a flash player setting which is supposed to help in some situations (according to their support site)
-uninstalling and reinstalling flash player
-updating my sound drivers (found on the acer website- which involved removing the old drivers and installing the driver i downloaded).
-going into IE internet options> advanced> checking the "play sounds in webpages" box is checked
-closing all IE windows and restarting IE
-trying out (the limited) solutions google has thrown up

... Read more

Answer:Audio stopped working in browsers after running malware removal

Hi

It would be best as you have had malware on your PC to as you mention you have run the read me guide to actually attach the logs that that guide has you produce to your thread in malware forum HERE so that the experts in that area can give you an all clear on any remianing malware components, as while you may not see any issues outwardly, there maybe malware components left that are causing the audio issues, so need to remove them first before trying any driver fixes.


Once given the al clear on malware then post again here and we can try a few fixes.
 

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Hi,

Contrarily to previous Windows versions, the user can no longer decide when and how to update Windows, but the OS does it all by itself - at any time, and unasked for. This occasions unexpected and unwanted machine slowdowns - sometimes at startup, sometimes at closing down, sometimes in the middle of a session. In my view a most annoying and disturbing interference in my normal workflow.

So, is there any way or tweak to take Windows Updates in hands again on that level?

This is not the only occurrence where Windows takes things in hands. Indeed, despite countless telephones to Microsoft, there is no way to prevent it from associating everyday graphic files (like for example jpg, gif, png and more) with its own clunky "Photos" utility, or send pdf files to its own and even more clunky "Edge" - instead of opening these files to the programs or utilities one has decided to associate them with. Trying to associate these via Settings helps nothing at all, or just for a moment or, if one is in luck, for a whole session. But invariably Windows 10 reverts to its own "choices".

The only solution Microsoft could offer was to do a clean re-install of Windows 10. I don't call this a solution, but just plain amateurism.

So, if anyone knows how to get rid of these - with the update annoyance in the first place, because for the other ones I can still workaround via "open with", whereas my hands are tied with those updates.

Thanks,

haku

Answer:How to get rid of automatic updates and other automatic annoyances

Hello haku,

Since you have Windows 10 Home, OPTION FOUR in the tutorial below may be your best option to disable automatic updates in Windows Update.

https://www.tenforums.com/tutorials/8...dows-10-a.html

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Hi,

Contrarily to previous Windows versions, the user can no longer decide when and how to update Windows, but the OS does it all by itself - at any time, and unasked for. This occasions unexpected and unwanted machine slowdowns - sometimes at startup, sometimes at closing down, sometimes in the middle of a session. In my view a most annoying and disturbing interference in my normal workflow.

So, is there any way or tweak to take Windows Updates in hands again on that level?

This is not the only occurrence where Windows takes things in hands. Indeed, despite countless telephones to Microsoft, there is no way to prevent it from associating everyday graphic files (like for example jpg, gif, png and more) with its own clunky "Photos" utility, or send pdf files to its own and even more clunky "Edge" - instead of opening these files to the programs or utilities one has decided to associate them with. Trying to associate these via Settings helps nothing at all, or just for a moment or, if one is in luck, for a whole session. But invariably Windows 10 reverts to its own "choices".

The only solution Microsoft could offer was to do a clean re-install of Windows 10. I don't call this a solution, but just plain amateurism.

So, if anyone knows how to get rid of these - with the update annoyance in the first place, because for the other ones I can still workaround via "open with", whereas my hands are tied with those updates.

Thanks,

haku

Answer:How to get rid of automatic updates and other automatic annoyances

Hello haku,

Since you have Windows 10 Home, OPTION FOUR in the tutorial below may be your best option to disable automatic updates in Windows Update.

Windows Update Automatic Updates - Enable or Disable in Windows 10

more replies
Relevance 53.71%

Hi,

Contrarily to previous Windows versions, the user can no longer decide when and how to update Windows, but the OS does it all by itself - at any time, and unasked for. This occasions unexpected and unwanted machine slowdowns - sometimes at startup, sometimes at closing down, sometimes in the middle of a session. In my view a most annoying and disturbing interference in my normal workflow.

So, is there any way or tweak to take Windows Updates in hands again on that level?

This is not the only occurrence where Windows takes things in hands. Indeed, despite countless telephones to Microsoft, there is no way to prevent it from associating everyday graphic files (like for example jpg, gif, png and more) with its own clunky "Photos" utility, or send pdf files to its own and even more clunky "Edge" - instead of opening these files to the programs or utilities one has decided to associate them with. Trying to associate these via Settings helps nothing at all, or just for a moment or, if one is in luck, for a whole session. But invariably Windows 10 reverts to its own "choices".

The only solution Microsoft could offer was to do a clean re-install of Windows 10. I don't call this a solution, but just plain amateurism.

So, if anyone knows how to get rid of these - with the update annoyance in the first place, because for the other ones I can still workaround via "open with", whereas my hands are tied with those updates.

Thanks,

haku

Answer:How to get rid of automatic updates and other automatic annoyances

Hello haku,

Since you have Windows 10 Home, OPTION FOUR in the tutorial below may be your best option to disable automatic updates in Windows Update.

Windows Update Automatic Updates - Enable or Disable in Windows 10

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I'm a system admin full of users that don't bother to install the windows patches and updates. Well I've setup the desktops to automatically check, download, and install the updates.

Does this only check at the time specified?

Does it only download critical updates? windows updates? drivers?

Does it prompt the user when it's downloading and installing? Does it force them to restart their machines?
 

Answer:windows automatic updates isn't so automatic

If you're talking about Auto Updates in XP, then you can specify an exact time for the updater to check and download and install the updates. RIGHT click My Computer/Auto Update Tab. Otherwise, depending on the internet connection, update looks only once a day I believe. ONLY critical updates are brought down, you must visit the site for driver and other updates.
 

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Sorry if my post title is a little longwinded - but these three problems seem to be related. After installing and running MSE I have been unable to update definitions either manually or automatically. At the same time I noticed that microsoft automatic updates are getting to around 28 percent and then stopping - not fully downloading or installing. I cannot get through to any microsoft websites now - but all other sites are fine. wuauserv and bits are missing from services also. Have I been sneakily virused by something which MSE hasnt picked up. I tried to run malicious software removal tool - it downloads alright but wont install - says its not a valid win32 application. I correctly downloaded the 32bit app. Can anyone shed some light on any of this. I dont want to rebuild again - again. Thanks.

Answer:Automatic updates not functioning - MSE updates kaput - cant get through to microsoft

Hello cyberartist

Yes, this could be due to malware.
We cannot help you with malware removal in this forum.
Please read ?Virus/Trojan/Spyware Removal Help ? and follow the instructions very carefully; then, post all the requested logs and information in the Virus Help Forum
If you cannot complete any step, just miss it out and do what you can, but be sure to include this information in your post.
Please ensure that you create a new thread in the Virus Help Forum; not back here in this one.

Please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

Also try running this fixit tool from MS

.

3 more replies
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I could use some serious help right about now.  I have a Compaq laptop running Windows XP Service Pack 3 and have been having some serious problems with svchost.  It's been plaguing my system for over a month now.First, I notice that the svchost spikes whenever I start the automatic updates.  I have to keep it disabled whenever I want the computer to run normally.  Then, I noticed that whenever I try and remove old software from my computer it spikes.  The same is true whenever I try and install new software.To combat this, I tried to scan the system first with Malwarebytes, but the cpu spikes whenever I start the scan, and the scan does not start - it simply sits there for hours and doesn't do anything.  I tried using superantispyware, and the same is true.  I had AVG on here, and it happened again, as well as when I had Avira.  I have had no luck with scanning the computer to find out any solution.- My HijackThis logLogfile of Trend Micro HijackThis v2.0.2Scan saved at 4:54:48 PM, on 10/25/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16850)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobile... Read more

Answer:svchost.exe to 100% cpu if on automatic updates, software updates, scanning...

Wrong forum...Read here: http://www.computerhope.com/forum/index.php/topic,46313.0.htmlStart new topic here: http://www.computerhope.com/forum/index.php/board,7.0.htmlDo NOT post any logs in THIS thread.

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no specific sites coming up so unable to provide any more specific information - sorry!!
DDS (Ver_09-02-01.01) - NTFSx86
Run by Vince at 23:14:04.04 on 06/02/2009
Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.250 [GMT 0:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Outdated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Creative\Shared Files\CTDevSrv.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\Samsung�... Read more

Answer:Malware/Spyware Problem - webpages being redirected + unable to download AVG updates, spyware removal etc

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Please post the contents of log.txt. Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other tool until instruc... Read more

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A summary for the time-strapped can be found at the bottom of this post. If you have read my previous topic, the main new details are a more informative description of the unnamed malware and a brief mention of an attempt at a wired connection that I forgot earlier.

I have reposted this from the XP forums at the request of a team manager, though I feel it belongs there rather than here. Despite what the title and the first paragraph describing my problem may suggest on a quick skim, I don't believe this problem is currently being caused by malware nor removed with malware removal tools, but rather being a system problem in nature. Even so, I suppose that won't be so much of an issue if my helper is experienced in both subjects.

I recently cleaned a Windows XP SP3 Media Center Edition machine of SystemFix, which was quickly followed by another malware program I don't know the name of (it redirected search result links, and opened Mevio alerts and hidden iexplore.exe processes randomly with sporadic spurts of random audio in a manner similar to that described in this topic), and after that by AV Protection 2011, using MalwareBytes' Anti-Malware and possibly other automated removal tools which I can look up if that would be helpful. Since then, the computer shows in Network Connections that it has been connecting to our Linksys router, but no packets are being sent or received and there is no internet access available, and I can't even access the router administration pag... Read more

Answer:Internet not working after malware removal - system/registry/setting damage suspected

Hello and I guarantee the problem is still malware related.

What I need from you, is a proper set of logs so I can see the current state of the machine. I'll have to ask you to please stop doing any other self fixing while we're working together, or you'll make my job that much more difficult.

Please follow the instructions in our pre-posting topic New Instructions - Read This Before Posting for Malware Removal Help and post the requested logs in your next reply.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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I hope I have posted this in the right forum - most of the topics I see here on the first page seem to have the "Moved" tag on them. Despite what the title and the first paragraph describing my problem may suggest on a quick skim, I don't believe this problem is currently being caused by malware nor removed with malware removal tools, but rather being a system problem in nature.

I recently cleaned a Windows XP SP3 Media Center Edition machine of SystemFix, which was quickly followed by another malware program I don't remember, and after that by AV Protection 2011, using MalwareBytes' Anti-Malware. Since then, the computer shows in Network Connections that it has been connecting to our Linksys router, but no packets are being sent or received and there is no internet access available, and I can't even access the router administration page from the affected computer. The internet works without issue if I boot to Ubuntu Linux off of a CD/USB drive, so the problem should be with the Windows software. I've tried just about every possible solution I could possibly find on the internet, as well as a few I made up on the spot, which to my memory includes but is not limited to the following (all under an account with administrator rights, of course):

- scanned computer with MalwareBytes' Anti-Malware, COMODO Antivirus, SuperAntiSpyware, Ad-Aware, ESET, IOBit Advanced SystemCare 5, Sophos Anti-Rootkit, and avast! aswMBR.exe
- attempted to run tdsskiller.e... Read more

Answer:Internet not working after malware removal - system/registry/setting damage suspected

and welcome to the Forum

We have a malware removal forum and I suggest you post there. Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, please post the requested logs in the Virus/Trojan/Spyware Help forum, not here.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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WinXP

I ignore the pop-up window from the notifications area telling me Windows updates are ready to install, I'm busy. Then I'm ready to do it, but there's no icon in the notification area to click to do the install.

I've even gone as far as to do a manual install, just to make sure I've got the latest update. I know I'm fully updated, and then the pop-up window comes up telling me it has that update ready to install again!

Is there a way to retrieve the updates Automatic Updates has ready to install? Reboot?!

Will manually updating confuse Automatic Updates?

TIA, Dan
 

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Right now I have automatic windows updates disabled for privacy issues. Because of this, I have to manually download and install the daily updates for Windows Defender. Is there a way to exclude Windows Defender from the disabled updates?
 

Answer:Automatic Updates with Windows updates disabled

@Falloutman

You should make a task scheduler operation in order to update automatically based on the time and day it should execute.

Link on the tutorial (Go on Update package information)
 

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I was having problems with Windows Update. The dialog box would just sit there and present no status as to how much was downloaded. Download progress would stay at 0%. I turned on automatic updates and I started getting old updates in the list, some of them years old. I'm sure I would have already installed these updates so I hid them from view. Just went to check for updates again and 2 other years old updates appear. I have since set updates back to notify me when available. Why are old updates showing up with recent updates? I never had this issue before. I never used automatic updates, I always did updates after notification only. Now, because I switched on automatic updates and then switched it off again, these old updates are showing up. Any suggestions?

Answer:Switching to automatic updates presents old updates?

MS doesn't usually offer updates if you have them already. Are you quite certain you have them? If you haven't then it is likely to offer them when you turn Auto Updates back on.Always pop back and let us know the outcome - thanks

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winXPsp2: I stopped seeing the windows automatic update icon appearing in my system tray even though anther system on my LAN has been getting updates.

I changed the automatic updates option from notify me to download but do not install and now when I shut down my computer it offers to install updates. Trouble is I don't want to install updates blindly - I want to pick and choose and that option is not available during shutdown.

Any idea what may be wrong or what to try? one possibility is that zonealarm or spysweeper may be getting in the way. what process should be running? Installing updates via the Windows update web page isn't an option since I refuse to install the Windows Genuine Advantage spyware.

thanks.

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My automatic updates keeps reloading same updates.

Answer:Automatic Updates keeps reloading same updates.

Hi Retire2012,

Do you know which specific updates? Try this link and see if this will help resolve you issues: How do I reset Windows Update components?

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I accidentally interrupted the installation of two deferred updates. Is there any way I can get them? Or have I lost them forever? Thanks cfcaec 

Answer:Automatic Updates via ThinkCentre Updates

Hello Cfcaec, welcome to our forum! If you go to support page, there will be all drivers and applications youŽll need.See direct suport link on top of this page.If you start System Updater, there youŽll find a list with recently installed programs. But you donŽt need to update, if your system runs satisfactionally. RegardsAndreas   

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I've reinstalled my OS 3 times this week. The first time there was an Error in the install. The second time I accidentally downloaded some updates that I specifically did not want, and they could not be uninstalled, so had to go back and do it again.

This third time, everything was working fine until Automatic Updates suddenly turned it's self on without my being asked, or even notified. This was around when I installed the Google pack.

Then, loe and behold, windows Automatic Update declared that it had finished downloading and installing updates, and that if I wanted the instalation finished, all I had to do was reboot.

"Crap" I thought, "I don't want to reinstall my OS a 4th time!"

So here I am, looking for some help in keeping those updates from finishing.

Such updates include:
Windows Messenger security update (I don't want windows messenger, and uninstall it and use tools to wipe it from the face of my computer, so why would I want this?)
Windows Genuine Advantage tool (All it is is yet another piece of windows Malware that continually uses up precious system resources)

There was another one or two, but I can't check the list of things I don't want to install or update as all the automatic update tool and windows update will let me check is if I've rebooted or not.

Can anyone help me avoid yet another OS install?

Answer:Automatic Updates Turned It's Self On. I Don't Want The Updates.

My sincere apologies. I'm running a copy of windows XP home that had service pack 1 included on the disk. I already upgraded to service pack 2.

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Question: automatic updates

my computer wont keep automatic updates turned on. it always shuts off

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I've been using MSE for the first time since only a few days ago, on a used computer that it came with. The biggest drawback that I see is that it needs manual definition updates. I see that it will check for new definitions before a scheduled scan, but other than that, it needs to be updated manually.

I've been used to Avast and AVG updating automatically, not just every day, but several times a day sometimes.

What's your experience with the adequacy of MSE?

Answer:MSE Updates not automatic

If you are careful, MSE will be fine for you. MSE ignores certain types of malware and MSE's heuristics are very poor. It could not stop or remove this small bit of malware documented here: MSE worries

You can set the scans to happen every day...
...thus getting updates every day.

You can create a scheduled task to have MSE check for updates as often as you would like.

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hi...just wanna ask if i should turn "automatic updates" ON or choose "download but ask when to install" instead.... there are several updates already but i don't know which should i download and necessary because before got that "nagware" of Microsoft's genuine advantage notification blah blah..which i got rid of fortunately..

Im running/using Windows XP SP2 just to inform you...

-windows XP Service Pack 3
-windows Malicious Software Removal Tool
-update for the 2007 Microsoft office system
-update for office 2007
-update for office 2003
-security update for windows XP with Media Format Runtime 9.5
-security update for windows XP with Media Format Runtime 9.5 and 11
-security update for windows XP
-security update for the 2007 Microsoft office system
-security update for 2007 Microsoft office system
-security update for Microsoft Office Word 2007
-security update for Microsoft Office Excel 2007
-security update for Microsoft Office Publisher 2007

Others are for MS outlook, office for SP1 and SP3 which i think i don't need
or unnecessary for my system. (correct me if i'm wrong)

which of those above are necessary for my system? so i can download and update my system if necessary...

thanks in advance!
 

Answer:automatic updates....

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Hi, I've just removed the ucleaner and the Ultimate Defender 2008, spyware, and now, after removing it, I can't turn on the automatc updates, even in the System tools! But the system tools says that the A.U. are enabled and when I go the the Security Center ir says that they aren't enabled! Please help me! I really need automatic Updates!!! By the way, I'm using Windows Xp service pack 2.
 

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Question: Automatic Updates

I recently had to reboot my whole compyter because of viruses, Now i thought i had it sorted. I bought Spyware Doctor and was happy for about three days the one day i turn on my computer and find a message saying automatic updates is turned off, so i go to turn it on and get this

"We're sorry the security centre cannot change this" and it just tells me to turn it on buy the process i just did?

Help would be appreciated and also whats up with my keyboard since i rebooted

The button i normally use for this " is coming with a this @ and vice versa?

Thanks

Answer:Automatic Updates

To enable Automatic Updates try the fix given here.For your keyboard problem your setting may have been changed from US to UK (or the opposite). Check the Regional and Language Options in the Control Panel.

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Question: Automatic updates

Hello I have a problem with the automatic updates

I tells me i need to install a net framework 1.1 update. Recently i reformated my computer. I also looked in add/remove programs to try to uninstall it and it could not find it, and i currently use 2.0 what would i do. If i should uninstall it how would i do that?

Thanks

P.S. I keep getting a system restore error message when i got o system restore I says System Restore is unable to protect your computer. Please restart your computer and Start System restore again.
 

Answer:Automatic updates

Is system restore available at all, right click My computer, properties then make sure turn off restore is unticked.

Net framework 1.1 check to see if you have it http://msdn.microsoft.com/netframework/downloads/framework1_1/
 

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Question: Automatic Updates

In Control Panel>Automatic Updates, I cannot select any of the 4 options. Nothing will highlight. However, in Control Panel>Security Centre, it says that Automatic Updates is ON. Can anyone help me out here, please and thank you.
 

Answer:Automatic Updates

Guessing you have XP


http://www.kellys-korner-xp.com/xp_tweaks.htm
Line 179 there is a registry fix for that issue, has worked on a PC for me in the past with same greyed out options in AutoUpdates

also before that make sure AutoUpdates is set to Auto and Running is Control Panel > Administrative Tools > Services > roboot and try again.




as the main fix is a registry one, some care is needed.. and worthwhile excercise would be to backup all your important data, before applying.
 

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Hi,

Called computer tech support person for what I thought was small issue of page disappearing from screen when I'm on I.E. and having to regoogle the page to continue researching, or whatever. (After hitting, I believe, the window tab to go back to a prior page.) Tech said it could be a malware issue. I told him I have Norton 360, but he said that doesn't necessarily correct all malware issues. He is convinced that I have a security issue on my 5-month-old computer because through testing he found that I haven't been getting any Windows updates regardless of the fact that the computer was programmed for automatic updates.

Now he says I should back up all of my files and let him do an operating re-install because it looks like my neighborhood computer tech may have copied a bad file over from my old system or, who knows, something more devious (though he thought that was reaching). I told him that the tech asked for my password, and I balked at giving it to him until he told me he'd just have to keep having me log in several times. (He also in the course of conversation told me that he knew several people who had had their online bank accounts drained. I thought this was strange given the fact that I don't know anyone that this has happened to...)

I don't know what to think. But it seems that re-installing the operating system is a major undertaking because it's like getting a new computer all over again. Does any of this make sense? The new tech also set... Read more

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Hello.

Recently (a few weeks ago), a family member's computer that is used for work had svchost using up 100% of the CPU. Upon looking into svchost with Process Explorer, we found that it was Automatic Updates that was causing the problem. Disabling the service supressed the problem temporarily.

We later received an email for his company saying that many XP computers in the company were getting the same problem. They said to let the updates install, which resolved the problem.

I was wondering if anyone else was experiencing the same problem. It's strange that it would be isolated to one company.

With Regards,
The Panda

Answer:Automatic Updates Using Up 100% Cpu

Strange, are they all the same make/model?

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I've been helping out a little bit around the forum so I don't feel so bad about just asking questions...

Anyways, I've created a GPO which looks like the following:



My goal is to make it download AND install ALL updates automatically and then show the little Green Shield saying "Your computer was recently updated and needs to be restarted".

I've got it as far as the Yellow Shield saying "Updates have been downloaded, click here to install"

What am I missing?

Answer:Automatic Updates GPO

change the setting for configure automatic updates to download and install instead of download and schedule


you should look for a setting that describes prompt user to restart. if you it it set to to disabled

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Question: Automatic Updates

Hello,

I am trying to clean up my mother's computer. She was having trouble accessing internet explorer without having multiple popup ads (nationalad... something like that) and the application itself reopening several times. I downloaded and ran avg free and it detected and cleaned up several problems. It continues to detect some trojan horse viruses. I can not manually start the automatic updates control either. I have switched her to google chrome as a primary browser but was hoping that someone might help me figure out what is slowing her computer. Thanks for your help. Here is the Hijack This log file:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:34:52 PM, on 12/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe... Read more

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So last night I turned off my computer at 9pm and it went to install updates, since then its been stuck at "installing 5 out of 20 updates" for 13 HOURS and hasnt moved a single update forward. I was wondering if I should just disconnect power to my computer as I do not want to wait for 72 hours to figure out thats it's not installing anything but stuck on a single update. Thanks for your guys help.

Answer:NEED HELP With Automatic Updates

First off you should have Windows update set to check for updates, but let you decide to download and install them.

I would just restart the PC, what else can ya do

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A friend of mine called because his computer was freezing every few minutes. He was in the middle of an online exam, due the next day. He was tearing his hair out, ready to go purchase a new computer. Eventually I figured out that update 2823324 was the cause of his problem.

Seems to me this is completely unacceptable OS behavior. If MS can effectively destroy a computer through its own updates, how can we recommend that users leave the automatic update setting in place? Shouldn't the OS have the ability to recognize that it's creating the problem, and fix it internally?

...Steve

Answer:Say no to automatic updates?

They know about it. MS pulls & recommends uninstalling KB 2823324?
but so far are doing nothing.
I have updates et to check but let me choose whether to download and install. I have the KB2923324 installed but no bad issues. It seems to mess with PCs that have Kaspersky installed.

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Hi
i need t0 get rid of automatic updates
i have pressed f8 to get to the advanced screen but there is every option apart from disable automatic updtes what can i do
Plz help

Answer:Getting rid of automatic updates

Boot to Windows.

XP w/SP2 or later:Control Panel | Automatic Updates
Select Turn off Automatic Updates
XP W/No SP or w/SP1Right click My Computer, Click Properties
Click the Automatic Updates tabSP1 - Uncheck the Keep my computer up to date box
No SP - Select Turn off automatic updating
Click OK

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