Computer Support Forum

Cannot access most websites or download files except in safe mode

Question: Cannot access most websites or download files except in safe mode

As of a couple days ago, I have not been able to connect to most websites. If I do, it's after repeatedly attempting, and even then it may only load half way. Google will load most of the time, as will other low information websites. After doing a little experimenting with streaming media, I found that it will allow a small amount of information in every minute or so. While in safe mode with networking, everything internet based works perfectly fine.
I have run many different scanners (tdsskiller, avast, malwarebytes, ccleaner, adwcleaner, etc), which do find things, but nothing that ends up fixing the issue. I am using windows 7. I am not sure if this is malware or maybe even something that is occurring due to user ignorance. Any help is greatly appreciated.

Relevance 100%
Preferred Solution: Cannot access most websites or download files except in safe mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Cannot access most websites or download files except in safe mode

Welcome tmorg First Clear cache and cookies Next run MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.Note: When using "Reset FF Proxy Settings" option Firefox should be closed.   Now run RKILL and before any rebooting run your MBAM and ADWCleaner again. Post all the logs. Please download Rkill by Grinler and save it to your desktop.Link 1Link 2Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.Do not reboot the computer, you will need to run the application again.

1 more replies
Relevance 84.05%

I can't access some websites on safe mode & normal mode.I tried accessing it through my moms laptop it goes through but Nod32 says it's a harmful program. But on mine it just says page load error BUT I can visit it through proxy.It's not my dns though I don't think it is.What else can be the cause of this?Can someone help me?

Answer:*HELP* Can't Access Some Websites On Safe Mode & Regular

Oh btw, I use windows vista 32 bit i think and firefox 3 & ie7

please can someone help me. i need this urgent.

5 more replies
Relevance 84.05%

Hi,I'm unable to go to certain websites such as,, etc. unless I start my computer in Safe Mode. I have run Ad-Aware as well as McAfee Stinger. This problem has been going on for several months. My operating system is Windows XP and I have both Internet Explorer and Firefox. The problem occurs with both. Here is the HJT log: Logfile of HijackThis v1.99.1Scan saved at 9:12:45 PM, on 11/29/2005Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Yahoo!\Messenger\YPager.exeC:\PROGRA~1\MOZILL~1\FIREFOX.EXEC:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exeC:\Program Files\Internet Explorer\iexplore.exeC:\WINDOWS\system32\NOTEPAD.EXEC:\Program Files\WinRAR\WinRAR.exeC:\DOCUME~1\IBMUSE~1\LOCALS~1\Temp\Rar$EX00.512\HijackThis.exeC:\DOCUME~1\IBMUSE~1\LOCALS~1\Temp\Rar$EX00.596\HijackThis.exeC:\WINDOWS\system32\NOTEPAD.EXEC:\DOCUMENTS AND SETTINGS\IBM USER\DESKTOP... Read more

Answer:Unable To Access Certain Websites Unless In Safe Mode

Hi themetamorphasis and Welcome to the Bleeping Computer!First Question,do you have any active Antivirus Software running on this PC?Have you used the AOL Security Center before and of so,what exactly did you use?I dont see much from the HijackThis log so lets look a bit deeper!Download WinPFind: Click the Zip Folder and Select "Extract All"Don't use it yetReboot into SAFE MODE(Tap F8 when restarting)Here is a link on how to boot into Safe Mode: the WinPFind folder-> Doubleclick WinPFind.exe and Click "Start Scan"It will scan the entire System, so please be patientOne you see "Scan Complete"-> a log (WinPFind.txt) will be automatically generated in the WinPFind folderRun MSCONFIG and enable everything in the startup area. To get to MSCONFIG, click on Start -> Run -> type in MSCONFIG -> click OK!Under the "General" TabMake Sure "Normal Startup-load all device drivers and services" has a green tick by itClick Apply->Close->Follow the Prompts to RestartRestart Normal and Download and Save Blacklight to your desktop:Double-click blbeta.exe then accept the agreement, leave [X]scan through Windows Explorer checked, click > scan then > nextYou'll see a list of all items found. There will also be a log on your desktop with the name fsbl.xxxxxxx.log (the xxxxxxx stand for numbers... Read more

6 more replies
Relevance 83.23%


Got a problem with 3 websites that I can only seem to access when in windows 7 safe mode using Firefox.

I have tried possibly everything mentioned when googling the issue except for reinstalling win 7 which would be my very last option.

I know the websites are not down as i can still view them in safe mode when I try to ping them on the pc get " general failure" message.

Any tips folks.

Answer:Can access certain websites in win7 safe mode but not in normal !!!

Welcome to the Seven Forums.

Maybe you have already tried a clean boot:
Troubleshoot Application Conflicts by Performing a Clean Startup

Maybe you have already tried looking at your system's host file:
Hosts File : Use in Windows 7 / Vista

And resetting IE:
Internet Explorer - Reset

For these websites, you mentioned that you...
...can view them in the safe mode
...cannot ping them in the normal mode
Can you ping them in the safe mode?
Some web servers do not respond to pings.

You might also want to look at tracert. You can use if just like ping from the command prompt window. It is normal to get a few timeouts on some of the hops.

Can you share one or more of these websites with us so that we can give specific tests?

For your antivirus tool, you listed malware. Did you meant Malwarebytes? You might want to make a scan with ESET's online scanner.

6 more replies
Relevance 75.85%

I need to access an .exe file when in safe mode. The instructions say to put it on the deskstop, then reboot into safe mode, but that doesn't work. Apparently only installed programs show. I've put the file into folders that show files in safe mode, but the file doesn't show when I boot into safe mode. I put it on a CD, but while the CD drive is recognized, the file doesn't come up.

Running Windows XP Home, SP1 (not my computer)

Any ideas?

More replies
Relevance 75.03%

Dell 2400, Windows xp sp3. An odd file showed up in my documents called My Sharing Folders, when I clicked on it the screen came up blank indicating to me they were hidden, deleted file but it keeps coming back. It's appeared now in My Computer along with others that are also blank. I removed Windows Media Player, Live Messenger, MSN Messenger in add and remove programs. Now I can't access anything in Sysinternals programs. I decided to use the Symantec Dell pc restore and start over, now I can't access anything in safemode, the keyboard locks out and I can't type in dialog box, I run AVG 8.0, Spybot S and D, Malwarebytes finds nothing. Avg picks up malware.generic, malware.Isearch,malware.antispywareshield and malware.newdot, it removes them but thier back the next day, when I could still access hijack this it found a string in Avg called, couldn't do anything about it started losing control, my control now is limited, this thing must be sleeping to let me type this much. Any input would be helpfull provided I can get back here and read it

Answer:Cannot Access Safe Mode, Mystery Files Come And Go

See if you can run this scanPlease download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner screen, click ... Read more

6 more replies
Relevance 74.21%

I can't run any .exe files even in safe mode - I'm not really computer literate but I know I'm completely hosed on my Toshiba laptop - its about 4 years old.  It seems I can't run any virus scans at all. All files are block.  Any help would be appreciated. Thanks.
I can access the internet through safe mode but that's about it.

More replies
Relevance 73.39%

I have an external drive which I'm trying to reuse as a storage only medium. It's a usb drive on which at one point I managed to install a limited version of windows xp,to run on my first netbook (which I no longer use). I have put other stuff on the drive so I don't want to format it, but there are two files I can't get rid of.They are macromedia flash files. (ocx and exe). I tried taking ownership, running cmd adminstrator, going into safe mode with command prompt, and running admin powershell. I can see the attributes - A and R but I can't change them. I've also tried deleting them via filemenutools delete locked files, but that does not help me either. I want them gone, can anyone help me? I've read one other post where the OP had the same problem, but his problem was solved because his antivirus program eventually decided his file was a virus and got rid of it. So it is possible, but I can't find what to do. I guess it's not a big thing but it bothers me that I'm not able to remove these files no matter what I do. Help would be appreciated...

Answer:access denied when I delete files in safe mode admin

I would just reformat it personally. Start from a clean slate.

2 more replies
Relevance 68.47%

After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.

Safe Mode with Networking loads normally.

Any ideas or advice?

The computer is an Acer 4743G running Windows 7 Home Basic x64.

Answer:Cannot access Safe Mode but can boot in Safe Mode with Networking

Hello Zarmaki, and welcome to Seven Forums.

Since it will startup in "Safe Mode with Networking", you might see if using the tutorial below to troubleshoot may help to find a cause.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now,

1 more replies
Relevance 68.47%

I have a fairly new Asus G74S i7 laptop running Win 7 64. I cannot go to some websites - but they can be browsed ok in safe mode. For example - I can't go to or Zone Alarm - but I can go to MSNBC, Avast, etc.

I've tried going to the numeric IP to bypass DNS, but that doesn't work either.

One thing that seems a bit strange (as if this wasn't strange enough already) - If I try to ping a site that is known not to exist - like - I get a timeout, as one would expect.

BUT if I ping a site I can't go to, such as, I get "General Failure".

It seems to be getting worse, as I was able to go to Zone Alarm last week, but not this week.

It does the same thing on different ISP's, and three different browsers - IE, Firefox, and Chrome. I even tried tethering off my tablet using Bluetooth and WiFi - same results.

I've tried all the usual fixes - Checking the hosts file, resetting IE, looking at Whats' Running, trying various Registry fixes - CCleaner, Glary, System Mechanic, etc. I've tried every malware client I can find, including MB, Avast, MS, etc.

MB did find a couple of dubious things, which were removed, but this had no effect.

I've researched/tried every fix online I could find - no effect.

If I do a clean boot of Win 7 without actually going into safe mode it still doesn't work.

I tried doing a System Restore, but for some reason all of the earlier restore points vanished.

Short of re-installing Windows, does anyone hav... Read more

Answer:Cannot go to some websites but ok in safe mode

Hello and welcome xylan I am on my 8 machine at the moment and I don't have a pic here but did you try ticking the box for other restore points see this

System Restore > point 8

if you do that it should give you points further back than what may be offered.

9 more replies
Relevance 64.78%

Google redirecting to other websites, Malwarebytes and spybot not opening unless I am in safe mode. I have used Malwarebytes in safe mode and removed several infected files, I have also used super antispyware which removed several more infected items. After doing all of this the issue still persists where google is redirecting me to other websites, malwarebytes isnt able to load or update. Thank you for any help that you can give me!!DDS (Ver_10-03-17.01) - NTFSx86 Run by Ashley at 2:09:35.99 on Sun 07/11/2010Internet Explorer: 8.0.7600.16385Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2814.1872 [GMT -4:00]SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Windows\system32\lsm.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\nvvsvc.exeC:\Windows\system32\svchost.exe -k RPCSSC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32 ... Read more

Answer:Google redirecting to other websites, Malwarebytes and spybot not opening unless I am in safe mode

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.Note** If you are having problems posting the complete log into this thread upload them here and post the links in this thread We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.I order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is ... Read more

14 more replies
Relevance 64.78%

I am not able to connect to any webpages in normal mode, even after restarting i still have the same problem [However it works in safe mode with networking]. The network connections show that it is connected and the signal strength is excellent. I then have to keep restarting the laptop like 3 to 4 times and it works. Its kind of frustrating to keep doing this all the time and besides i am scared by restarting the laptop so many time can harm it.

System details:
Laptop - Lenovo Thinkpad E430
Antivirus - AVG 2013

Please help me.

Answer:Unable to access webpages in Normal Mode, however works in Safe Mode

moved to networking forum

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

Lenovo will also come with a trial ware program - cant remember which
I would also remove AVG 2013 - using the removal tool - see below

have a read here and post back as much info as possible
Pre-posting Requirements - for both Wired and Wireless Connectivity Issues

Normally are you using wireless - and in safe mode with networking - are you still talking wireless

can you connect to the router with a cable and if so does that work in normal mode ?

Lets see an ipconfig /all in both normal and safemode with networking - make sure you also tell us which is which when you post

AVG Removal Tools
Download tools and utilities | AVG UK
Download tools and utilities | AVG Worldwide

> removal tool, that can be used with AVG 2013 Support tools and utilities 2013 | AVG Worldwide - > on Installation Tab > use the AvgRemover

ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug... Read more

1 more replies
Relevance 64.37%

This happened between uses while notebook was in standby mode.  One day everything worked fine, next day had no access to Internet via browser or e-mail in Normal mode except via WinSCP (secure FTP utility).  In safe mode, had access to Intenet, whether browser or e-mail.  OS is WinXP Pro.  Tried everything I could think of, including unistalling firewall & anit-virus.  Any ideas?

Answer:X61 gets access to Internet via browser in safe mode but not in normal mode

I think your pc might have some virus. Scan your pc with free online scanner here a links to some.

2 more replies
Relevance 64.37%

Ok, I'm sure I'm missing something simple, but I have looked everywhere.I have a T60 running Windows XP Pro w/ SP3.  About 72 hours ago, I lost the ability to access the internet via my browser (IE7) while running in normal mode.  Works fine in safe mode with networking.  I am connected to a home network using wireless.  Router and modem all check out fine, and have been rebooted.  A 2nd laptop was brought in to verify and worked fine.  T60 will not allow internet access with wired port or wireless port in normal mode.  My desktop computer works fine on same network.The only update I've made recently is the update to the WiFi driver from Lenovo a few days ago.  I've even rolled back to the previous driver and still cannot stay connected to the internet for more than maybe 1 minute in normal mode after bootup and loggging in.I've run every Malware/anti-virus program known to man and have found nothing (Malwarebytes, Spybot, A-Squared, etc.)I've run several Rootkit tools and found nothing.I've disabled, removed and reinstalled my Norton Internet Security software and made no difference.  (same version running on my desktop and working fine.  Same version that has been running on this laptop for months and working fine.)I've done Registry restores (from a backup) and repairs and no change.I've removed and reinstalled IE7.I've run Hijackthis and had the info analyzed, found nothing.I've tried winsock repair tools, "netsh" reset co... Read more

Answer:Internet access works in safe mode, but not in normal mode

Hi mle724,I would suggest restoring your system to factory settings. On an aside note, have you tried using an alternative broswer like Safari, Mozilla, Opera, Chrome, yada, yada, yada?Hope it helps.

------------------------------------------------------------Maliha (I don't work for lenovo)ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]IdeaPad: U350Apple:- Macbook Air [Snow Leopard]Did someone help you today? Compliment them with a Kudos!Was your question answered today? Mark it as an Accepted Solution!   Lenovo Deutsche Community     Lenovo Comunidad en Espaņol Visit my YouTube Channel

1 more replies
Relevance 63.55%

Hi all,

I've had this problem since yesterday (5/25/15) and haven't managed to find a fix for it yet. The issue is that although I have internet access--and Google even boots up how it normally would--I am unable to access websites. I am able to search perfectly fine, but the connections "time out" and do not connect. When I decided to troubleshoot, I received "-website name- is online, but network is unable to connect". I am still able to access the internet on my phone and other devices.

Thank you for any and all help!

UPDATE: I now am unable to view the Google homepage on startup with Google Chrome.

Answer:Able to access internet in Safe Mode, not normal mode

Welcome aboard

Please, complete all steps listed here:
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


33 more replies
Relevance 63.55%


I have windows xp and recently had a virus along with some adwares (PCDefender). Anyways, I was able to remove the virus by using "malwarebytes" by running it the safe mode/w netowking. After I ran the full scan and rebooted in the normal mode, I was unable to use the internet; so I call up my ISP (verizon) and they help me check my connectin in ms dos by using ip config and cpl other thgs not sure but I was able get connection.

I was able to connect the internet in the safe mode but coundn't in normal mode. Please help.


Answer:Internet access in Safe mode\not in Normal Mode

Hello and welcome to TSF

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please start a new thread in our Virus/Trojan/Spyware forum along with the required logs

1 more replies
Relevance 63.55%

I run Windown IE, Microsoft XP, and Norton 360. Yesterday, I tried to visit a website and received a virus warning. The website did not load. However, ever since then, my general access to websites, including MajorGeeks has become very sluggish. I've run Spybot - Search & Destroy and Spybot - Search & Destroy, but neither found anything. I ran CCleaner and defrag. I tried system restore, but that does not let me restore to a time before getting that virus warning.

I ran speed tests at and, both of which show my download speed as 4,800+ Kbps and an upload speed of 480 kbps.

It takes about three minutes or more to open a MajorGeeks window. MGTools now is downloading at 254 bytes/sec (with an estimated download time of 17 minutes) and SUPERAntiSpyware is downloading at 2.09 KB/sec (with an estimated download time of 1 hour 27 minutes.)

I have combofix.exe and MGtools.exe downloaded. PLEASE HELP!

Answer:Websites access and download very sluggish

[FONT=Verdana, sans-serif]Welcome to![/FONT][FONT=Verdana, sans-serif]

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

[/FONT][FONT=Verdana, sans-serif]Read & RUN ME FIRST Before Asking for Support[/FONT]

14 more replies
Relevance 63.14%

I only started having this problem today. Whenever I try to download a file, any file, a dialog box opens and gives me the option of "save file" or "cancel". I select "save file" and that's it. Nothing else happens.
Usually, a second dialog box will open where I get to select the destination for the file but this box doesn't appear. I tried to download files from team viewer, Skype, google earth, and windows messenger, same results every time. First box opens, then nothing. Can someone help me please? I need to get this to work ASAP!

Answer:Can't download ANY files from ANY websites

Hi to BleepingComputer!

What browser are you using and do you use a firewall? Have you tried other files?

9 more replies
Relevance 63.14%

I was having technical difficulties due to my snooping around with settings I had no business snooping around with, so I contacted someone online (a computer savvy friend) who asked me to install team-viewer to initiate remote assistance so he could see what the problem was, this is where I first noticed I wasn't able to download files. After numerous attempt, I was still unable, no matter what, to download Team-Viewer Now since this mishap, I have been unable to download any files. I tried a few different files, from different websites, including Skype, Team-Viewer, Google Earth, and more...
This is what happens, I'll click the download link, a dialog box appears that gives me the option to "save file" or "cancel". I click save file, and that's it. Nothing happens.
Usually, a second box would open where I would select the destination for the saved file but this box doesn't appear. Like I said, I've tried this with Skype, Teamviewer, and Google Earth, same result every time. I click save file, and that's it.
Can anyone help me out please?
I NEED to be able to install Skype ASAP since I use it for college and work!I had this posted in another topic and I was told my best bet would be to post it here...

Answer:Cannot download ANY files from ANY websites

Hello, this is not a malware infection! Please do the following. Go to your browser, and go to the google chrome download page. This will launch a downloader and installer for google chrome, without the annoying, save and nothing happens thing your having. It's automated. And should work!

1 more replies
Relevance 62.73%

Hi, I'm posting this here in an attempt to fix a problem with a laptop with no internet access in normal windows mode. I believe I've cleaned all viruses off, but need independent verification. Spybot S+D and MB's AntiMalware both report a clean machine, but again would like verification. Here's the DDS log, and the attach file is attached:DDS (Ver_09-05-14.01) - NTFSx86 Run by Reason at 19:40:05.35 on Mon 06/01/2009Internet Explorer: 7.0.5730.11Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.502.151 [GMT -4:00]AV: Norton 360 *On-access scanning enabled* (Updated) {A5F1BC7C-EA33-4247-961C-0217208396C4}FW: Norton 360 *enabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exeC:\Program Files\Common ... Read more

Answer:Unable to access internet - safe mode access is ok, network is ok

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Relevance 62.32%

I can't download any files or forms etc. from webpages.It tells me it is downloading tempoary files and when done i hear a click sound and then nothing comes up. Other times i will get a box that says that i need to save the file and then it says that i need to show the path that it comes from.Do i need to go into internet options and change the security? If so how do i do it? We have trend micro/pop up stopper installed as well as norton. I think it mat affect this?

Answer:Cannot download files/forms from websites

Which OS are you using?

You could just to test turn off your popup blocker, but do make sure you are on a reputable webpage for downloads. Does your Norton version also have a popup blocker?

Other times i will get a box that says that i need to save the file and then it says that i need to show the path that it comes fromClick to expand...

not 100% sure what your getting at here, so could you either post a screenshot of that box?

Normally two ways to save files [1] the save popup box will have Open Save Cancel or [2] if you right click and Save As the box appears it asks you a location to save to, which you can choose any location to save to.. just make sure you remember it.

1 more replies
Relevance 62.32%

my son was on the internet on his IBM Thinkpad when numerous pop ups flashed up on the screen.

since then the program/document files on the c drive were all hidden, and we have been unable to get onto the internet.
i have managed to find the document files, but still no internet, and we are unable to access safe mode, or safe mode with networking.

when you try to go into safemode or safe mode with networking you get message saying a problem has been detected
you then have the option to go to the 3 safe mode types again. however this appears to be a never ending circle of error message, and back to this page!
the computer will start normally

any help will be most appreciated


Answer:no internet access / unable to access safe mode

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdatePress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malware... Read more

3 more replies
Relevance 62.32%

Using Windows 7, I can't get IE11 to download anything except in safe-mode with networking, where everything works fine. Have run multiple virus scans, malware scans, esset scan, and ADW scan, but problem persists. Now I've run Farbar Recovery tool--FRST--scan, but have no idea what to do with the results and certainly don't want to proceed with anything until I have guidance. Not even sure if I should post those results as far as privacy, so will await some guidance. It seems to have found quite a bit of problems.

More replies
Relevance 61.5%

I'm looking for a website downloading program that specifically downloads certain files like JPEG's or mpeg's. I tried a few programs from, but they were useless went all over the webpage looking for all kinds of files of the jpg type.

I am specifically looking for a program that will download all jpg's from ONE PAGE. That means only the link that I give it, I don't want the program to go from one page then go to another page that the one page linked to and download those pictures also.

Answer:what's a good program to download files off websites?

Many of the programs you mention allow you to set the search depth, set it to 0 or 1, and it'll be restricted to the page you're on.

3 more replies
Relevance 61.5%

Hey guys im unable to download ANY files, when i try it just showed a compressed folder with no file name etc... also when i am on a website IE: this one i can not do any of the right mouse click fuctions (copy/paste etc...) any ideas? any input would be appreciated!!

Answer:Help!! Unable To Download Files And/or Right Click On Websites!!!

Does this problem ONLY occur in Internet Explorer?

2 more replies
Relevance 61.5%

Hey guys im unable to download ANY files, when i try it just showed a compressed folder with no file name etc... also when i am on a website IE: this one i can not do any of the right mouse click fuctions (copy/paste etc...) any ideas? any input would be appreciated!!

Answer:Help!! Unable To Download Files And/or Right Click On Websites!!!

Does this problem ONLY occur in Internet Explorer?

2 more replies
Relevance 61.5%

I'm trying to download my new HP Photosmart 3210 printer to my Dell 3000 but I can't because it keeps saying that the computer is in safe mode. The computer isn't in safe mode. I had this problem before when I was trying to download a program but it went away. Does anyone know how to fix this? Dell said they can fix the problem if I pay $200 and I don't have $200 to pay them...​

Answer:Can't download printer because it says the computer is in Safe Mode

Not quite sure what you mean by

I'm trying to download my new HP Photosmart 3210 printer to my Dell 3000Click to expand...

Do you mean you are trying to install the printer driver?

4 more replies
Relevance 60.68%

Computer virus/malware scans coming up clean, so not thinking virus but was told to post here. On Windows 7, IE 11 won't download anything unless in safe mode w/networking, which works fine. Adw scan came up clean, so ran Farbar Recovery Tool but have no clue where to begin w/the results and don't want to allow any fix without guidance. Here's the Farbar results, sending both files it generated. Thanks for any help,

Answer:IE11 won's download except safe mode; need help with Farbar results

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===When you removed Norton if you did not download and run their uninstaller I suggest you do it now.Follow the instructions on this page. the computer normally.If the problem persists let me know of any error message when the download fails.===Please Download and run the ComboFix tool.How to use ComboFix the instructions on the page.Post the content of the C:\ComboFix.txt file for my review.p.s.When all is well you can remove the tool by following the Uninstall instructions on the same page.

18 more replies
Relevance 60.68%

Hi I've been struggling to remove some kind of virus from my computer. It redirects browser windows and won't let me download or update any malware removal tools. I used my laptop to download malwarebytes (not up to date b/c of update issue) and ran it but got no threats. Since the problem continued, I ran malware bytes in safe mode. It found 4 threats and I deleted these. Afterwards the problem remained and I now cannot enter safe mode.

I also tried booting from an AVG recovery CD, scanned and found one threat, deleted, problem remains. I can get into windows explorer but it will no let me edit All Users/Application Data.

Here is my hijackthis log.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:19:23 AM, on 10/19/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\SugarSync\SugarSyncManager.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\b... Read more

Answer:Unable to download security updates or go to safe mode

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

2 more replies
Relevance 60.68%

I lost my product key. I upgraded to windows 10 last week & I don't like it. Want to go back to windows 7 but having big time problems. After reading others in the same situation, I realize I need to do a clean install. I have my Windows 7 Recovery Disc but not the product key. I know you can find by downloading a Product Key Finder software. My question: Can I download a product key finder software in safe mode? Will I be able to find my product key in safe mode?

Answer:Can I download a product key finder software in safe mode?

7 more replies
Relevance 60.68%


About to give up and buy new PC but have too many kid pics on current PC. Have HP Pavilion with windows 7. Issue appeared to begin with explorer vs Chrome issue. Added Chrome and had issues opening files or downloading anything. Had to delete one and add it back. Progressed to losing functionality of most games and applications but could navigate to pics and the basics. Firewall can not be turned on and not getting windows updates. Lost admin functionality and now can only be on PC as guest. Never set up admin password. PC won't let me boot up in safe mode either. Restart hit F8 and won't turn on. If I dont hit F8 it will turn on. Can get to internet now but everything else in guest mode so no pics. Can't troubleshoot much at all with no admin rights. PC didn't come with CDs and all preloaded. Did get a new monitor around when issues came about and switched internet provider.. Help!

Answer:Win 7 admin/safe mode/download major issues

11 more replies
Relevance 60.27%

Combo fix was run a couple times...he said not sure where download came from ( was trying to get rid of security tool virus that was redirecting websites occasionally) ...but said he didn't remember any messages coming up...restarted. Everything was fine...installed malware bytes constant protection....later that night I installed free avg 2012 and ran scans everything ran great....shut down at morning windows would not load in regular or safe mode....when try to repair it goes to launch windows repair or start windows normally screen....when hit launch repair it goes back to that screen....if you start in safe mode it says that it is loading windows files then blue screen appears with STOP: c0000135 program can not load %hs is missing.

Answer:Ran combo fix (not sure where download came from) but windows 7 not starting in normal or safe mode

Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Once you have created the new topic, please reply back here with a link to the new topic.Most importantly please be patient till you get a reply to your topic.Also please read:No one should be using ComboFix unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. When issues arise with new malware infections or other security tools conflicting with ComboFix, experts are aware of them and can advise users what should or should not be done while providing assistance. Those attempting to use ComboFix on their own do not ha... Read more

1 more replies
Relevance 60.27%

Ok, here's my trouble..I am running in safe mode, when I am in norm mode system locks up fairly quickly after I try to access any program especially IE. I have tried to download and install Stopzilla and get a message telling me system admin has policies set into place preventing install. I am running XP home on a HP pavillion. So I have a couple of issues going on. I have ran Spy-bot and AVG. Spy-bot is clean but I do have a txt. file for AVG showing alot of not tested files and also have ran hijackthis, which at my level of experience I can't interpet the data due to lack of knowlege. I did notice from reading another post that I need to change the program name for(hijackthis). Is it to late, do I need to uninstall and rename it when reinstalling?

Answer:Running in safe mode, cannot download and install tutorial programs


As I mentioned before if you suspect malware is causing problems, then you need to read the link I gave you earlier .. this one

If you decide you want to follow those procedures then you need to remember to attach the 4 requested logs once completed to a NEW post in Malware Removal section and not here in this forum.

4 more replies
Relevance 60.27%

I cannot get into safe mode. I press F8 and then select safe mode, a number of drivers (etc) show up on the screen and then the pc freezes.I'm running win XP home with 1GB ram and a 1.8Ghz processerAny suggestions?

Answer:Cannot access safe mode

is the reason your trying to get into safe mode because the computer freezes? Why are you trying to get into safe mode do you have other problems? Why i ask is some systems use the ctrl key to enter safe mode rather than F8.

4 more replies
Relevance 60.27%

I want to load a CD program in Win ME "Safe Mode", is this possible?

Answer:How do I access CD ROM in SAFE MODE

Copy the CD program to your hard drive before you go into 'Safe mode' and install it from there whilst in safe mode.

...or can you not access 'normal mode'?

1 more replies
Relevance 60.27%

Recently my PC has been acting peculiar. I ran trend micro house call and sure enough, had a couple of trojans. After cleaning I ran windows doctor. Now I cannot access the system in safe mode. I press F8 and it goes straight to windows. Another interesting problem is that I cannot access the system event viewer. Did windows doctor do this?
Thanks for any help offered.


Answer:Can not access in safe mode

if you have xp click start then run and type msconfig

goto BOOT.INI tick /safeboot click apply restart computer it should go in to safe mode...

To return to normal go the others away around.....

5 more replies
Relevance 60.27%

Attempted to cycle power on, but got only a black screen with blinking cursor. Attempted OS repair via xp installation cd, but was ineffective. Also ran full system diagnostics with no discrepancies. Am now attempting to access safe mode in order to execute "last known config." option, but F8 produces no response. I feel like I've exhausted all of my known avenues. Ideas? Thanks so much in advance for any insight.

Answer:Cannot access safe mode in xp pro

Black Screen (fixmbr) -;en-us;314503 I would try running the fixmbr command from the Recovery Console.Louis

3 more replies
Relevance 60.27%

first of all, I'm using my Linux OS to access this forum bcuz my windows vista home edition is totally trashed due to the vista antivirus 2012 virus. I can't even get into safe mode. I did get rid of it once using safe mode with command prompt about 3 weeks ago and now it's back with a vengence. So if I'm expected to use a windows .exe file to try a fix, I'm not even sure I can put it on a flash drive from here since I'm not very adept at Linux. So far I haven't been able to use any of the apps that I've downloaded for windows on Linux. I've tried tweaking the settings to accept them but have been unsuccessful.

More replies
Relevance 60.27%

I can't delete a large Acronis backup on the external drive to make room for another backup, so I tried to go into Safe Mode repeatedly pressing F8. It takes me back to the desktop. Any help you can give me to access Safe Mode will be greatly appreciated. ellenc

Answer:Can't access Safe Mode F8

You need to do that from a cold start up. Meaning the computer completely off to begin with. Power on then start pressing F8

2 more replies
Relevance 60.27%

Following tried and failed to access SAFE MODE in XP Home :-Pressed F8 on reboot, held left Shift key down on reboot.... both methods unsuccessful. Believe that Automated System Recovery that could help is not available on XP Home. As a novice any advice will be welcome. Thanks.

Answer:Can not access Safe Mode in XP

click here

2 more replies
Relevance 60.27%

I am trying to access safe mode, but whenever I press F8 during the boot, the Boot Menu comes up, and I have no way to access safe mode. My computer will not boot to windows, so safe mode is the only way for me to access windows. Is there any way to get to safe mode from the boot menu, or am I pressing F8 at the wrong time? Thanks for you help!

Answer:I Cannot Access Safe Mode

Have you tried the System Configuration Tool method, described in this Tutorial?How to start Windows in Safe Mode

5 more replies
Relevance 60.27%

pretty easy question

how do u access safe mode in Win98


Answer:how do i access safe mode?

when the computer is booting... before it shows the win98 logo press f8.

just spam the f8 key like you do the 'del' key to enter setup

3 more replies
Relevance 60.27%

Hello everyone,

I've just built my first PC?a task that took me longer than I expected?and I'm having a few problems. Everything has been put together correctly, Windows Vista is installed and running, but after I adjusted the screen resolution , the screen blacked out to an error message: "Analogue out of range." I'm guessing I've adjusted the resolution too high, but I can't figure out a way to readjust it. I've pressed F8 at the login screen, get to the safe boot screen, but can't use the arrow keys on my keyboard to start it. I just end up going into normal mode and a blackened screen?what can I do to fix this?

Here's my Specs:

Motherboard: GIGABYTE GA-EX58-UD4P LGA 1366 Intel X58 ATX Intel Motherboard

Graphics Card: XFX HD489AZDFC Radeon HD 4890 1.0 GB DDR5 PCI-E 2.0 Graphics Card

Power Supply: Antec EarthWatts EA750 750W ATX12V version 2.3 SLI Certified CrossFire Ready 80 PLUS Certified Active PFC

Processor: Intel Core i7 920 Nehalem 2.66GHz LGA 1366 130W Quad-Core Processor Model BX80601920

Memory : Patriot Viper 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model PVT36G1600LLK

Hard Drive: Western Digital Caviar Black WD1001FALS 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drives

CD/DVD Drive: LG DVD Burner Black SATA Model GH22NS50

Display: LG L227WTG-PF Black 22" 2ms Widescreen LCD Monitor.

Answer:Can't Access Safe Mode.

I would suspect that if the arrow keys are not working, neither is the F8 key to get into safemode.

Are you using a PS/2 keyboard?

8 more replies
Relevance 60.27%

Having caught a virus, and tried to uninstall it, I need to restart in Safe Mode, but when I try using f8, the screen locks with 'restart Windows normally' highlighted, but the machine will not accept keyboard input. It won't even take the 'Enter' keystroke to open Windows normally. I have to restart again and not press f8.If anyone has any ideas what I can do about this I'd be most grateful, thanks.

Answer:Can't access safe mode

As you can boot into normal mode you can force it to start in Safe Mode by clicking on Start, clicking on Run and type MSCONFIG. Click Ok and go to the Boot.ini tab. Tick the /Safeboot tick box, click the Apply button, click Ok and then choose to restart teh computer. It will then boot to safe mode. Remember that once you've finished being in safe mode you will need to untick the /Safeboot box. HTH

3 more replies
Relevance 60.27%

Hi there,

How to switch the safe mode?

Thanks a lot

Answer:How to access safe mode?


You can access the safe mode via advanced boot menu of Windows.

Just press F8 key after you turned on the computer and you will see the advanced boot menu of Windows where you can choose safe mode.

Check this!!!

2 more replies
Relevance 60.27%

I was recently referred here from the am I infected forum.  I am having issues with my computer unable to properly run any programs in normal mode and can only access in safe mode.  Here is the link to the forum post directly relating to this issue and its initial cause. I hope this helps explain what has happened.
Mod Edit:  OP was not provided guidelines for posting in MRL, I sent PM requesting that OP read Guide and submit logs ASAP to this topic - Hamluis.

Answer:Can only access in Safe Mode

Here are the required files I forgot to include in my initial post.  In addition, I cannot access the internet via the infected machine and will be using my wife's power Mac. 
Thanks again

52 more replies
Relevance 60.27%

As the title suggests, I'm unable to access Safe Mode by pressing F8 on the startup. Instead, an error message is displayed briefly, and the system reboots itself again.

I've had some problems with my PC recently and I'm wondering whether scanning the system in Safe Mode may uncover something I am currently unable to find.

In the last couple of years, we've had some problems with viruses etc. and I'm guessing they may have had some effect on the registry or something, possibly? I've also had a tamper with it myself, deleting certain values while following a guide I found online.

I'd imagine this may be a rather common occurance among many PC users, so I'm hoping to find some other suggestions and ideas for me to try...

Thank you for your help, guys. It's very much appreciated.

Answer:Cannot Access Safe Mode

What is the error message that you get?

7 more replies
Relevance 60.27%

I have windows 7 enterprise 90 day trial,I downloaded it from microsoft site.I start safe mode like usually,it loads drivers.then a welcome logo apears and restarts.what's the problem?

Answer:can't access safe mode.

Are you sure that the trial hasn't expired?

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:


H/W Diagnostics:
Please start by running these bootable hardware diagnostics: (read the details at the link) (read the details at the link)

6 more replies
Relevance 60.27%

Hi guys, nothing on my PC is working I can surf the net via Firefox and that is literally about it.
The windows search bar, while clicking inside doesn't allow me to search so that doesn't work.
When in the start menu and pressing settings the screen comes up as if it wants to load and then the windows disappears.
I CAN access control panel and as soon as I go to 'system restore'it does nothing.
I shift+restart and my 'safe mode'is just a blank blue screen with no settings what so ever!
Malwarebytes brings up nothing.
Windows defender finds nothing.
This is a virus... Or something I just find it ironic how whichever setting I try to access in order to sort this the computer is unresponsive!
This all started the other night when I allowed a friend of mine to plug his mp3 player in to my PC which I have a strong feeling was riddled with virus and malware.
How can I beat this? I cannot lose my stuff.
Please help, I can't give you any information because my PC simply will not perform the tasks, however there are previous threads and topics by me which contain all the info about my PC and spec if you look on my profile.
Any more info please ask!

Answer:Can't even access Safe Mode.

Here is my 'safe mode'screen.

4 more replies
Relevance 60.27%

I recently cleaned Backdoor.Trojan from my daughter's notebook. Since Symantec AntiVirus wasn't able to fix the problem (it was found but "Left alone" on the bootup scan), I tried MalwareBytes and then SuperAntispyware which finally removed the offending .dll. After that fix, the only problem after bootup was an error message that the removed .dll could not be found. I ran Hijack This, found the registry entry for the .dll and deleted it. During a normal bootup, there are no more virus warnings or error messages.During all the installs and reboots, I had tried booting into Safe Mode with the intention of going into Regedit to search for references to the .dll file. The Safe Mode desktop came up, complete with Taskbar and program icons. Clicking on the Start button did not open the Start Menu. Double-clicking a shortcut didn't open a program. Right-clicking a shortcut also did nothing. The only thing that worked was Task Manager from which I was able to open a command prompt or reboot. I gave up on Safe Mode and did the fix with SuperAntispyware under a normal bootup. Since the fix, Safe Mode still does not allow access to the Start Menu or programs.I don't know if the Safe Mode failure is a result of the trojan or if it is unrelated. Not sure what to look for in this case, but maybe I missed something during the cleanup. Running Vista 32-bit SP2.Any help is appreciated!Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:47:22 AM... Read more

Answer:Cannot access anything in Safe Mode

Hello and welcome to Bleeping Computer! We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Fo... Read more

1 more replies
Relevance 60.27%

so im new to this blue screen of death b.s. but heres the story... one day my computer shut down for unknown reasons.. i hit the power button and everything started normal until the blue screen of death came up. so i shut the computer down hoping to run safe mode. but f8 isn't doing anything. so my question is; is there another way o getting into safe mode from the boot screen. im running a gateway with vista 64-bit.
btw im not a comeplete retard ha i pressed f8 in one second intervals and its as if safe mode and the option screen f8 normally brings up, dosent exsist.

any help would be greatly appreciated

Answer:Not able to access safe mode via f8


Just a quick question, to get it out of the way - this isn't a laptop with an F-lock key, is it?


1 more replies
Relevance 60.27%

Removed Norton and after unticking the Norton start up in msconfig my system will only load in safe mode.the restore point now will not restore either and also bring me to safe mode.I need to get to my drive image backup programme folder to retstore but in safe mode the screen resolution does not show all the programmes on the desk top. Also I can not now change the screen resolution to get the full screen image. Does any one have any solutions?Windows ME

Answer:How can I access in safe mode

Because safe mode loads up a set of minimal drivers you probably won't be able to get the screen rez above 800 x 600. Can you not get to your folder by going through your c drive?

3 more replies
Relevance 60.27%

My second PC is a Fujitsu Scaleo P. running XP. Closed down as normal but will not start. It gets to a window which says it was not closed down properly(it was), says to use the up and down arrows to access Safe Mode etc. Trouble is the arrows are not working. Tried a different keyboard but it was no different.Inserted makers recovery disc to try a repair but it is ignored and the PC still goes to the same window and keeps cycling. I can access the boot menu through F11, but can't get any further.Any help very welcome.

Answer:Cannot access safe mode

Try tapping F8 when booting.

10 more replies
Relevance 60.27%

How do I access win 8 64bit safe mode please?

Answer:how to access safe mode on win 8

ok found it thanks

1 more replies
Relevance 60.27%

Hey guys, back with another issue, this time with Windows XP.First off its a HP Pavilion a1240n. Dont know specs right off the bat but heres the issue anyway. Im working on this computer for a friend. Its consumed in malware/spyware (the usual issue I have to fix lol). Im able to log in normally but when I try accessing safe mode, itll get down to mup.dll (i think thats the file name) and itll auto restart. Now heres the odd part. When pressing F8, I selected "Disable Automatic Restart On System Failure", chose the OS (XP Media Center Edition), pressed F8 quickly afterwards before XP loaded for the menu again and chose safe mode. Once that was done, safe mode loaded just fine.I told ya it was odd, didnt I?Now help me figure out why I cant access safe mode the usual way instead of tweaking around to get into it. Thanks for any help you can offer.

Answer:Can't access safe mode :O

For a computer loaded with malware, you need to go here:,46313.0.htmlMeantime, I think you won't be able to follow the instructions there until you can get it bootable. So try a "boot time av cd". Google that phrase and you will see a lot of good choices from Avira and some other trusted sources.

1 more replies
Relevance 60.27%

i am working on a dell inspiron 1750 but cant seen to get into safe mode i pressed F8 key but i think i might be another conbination of keys does anyone know how i can get in Safe Mode?

Answer:Cant Access Safe Mode!

Hiya pal, if F8 isn't working for you try this.

Close all open programs
Click Start, Run and type MSCONFIG in the box and click OK
The System Configuration Utility appears, On the BOOT.INI tab, Check the "/SAFEBOOT" option, and then click OK and Restart your computer when prompted.
The computer restarts in Safe mode.
Perform the troubleshooting steps for which you are using Safe Mode.

When you are finished with troubleshooting in Safe mode, open MSCONFIG again, on the BOOT.INI tab, uncheck "/SAFEBOOT" and click OK to restart your computer

2 more replies
Relevance 60.27%

I'm working on the family computer running Windows XP SP3 which appears to be horrible bogged down with viruses. So much so that when I simply tried reinstalling avg the next time I rebooted the computer I found myself unable to do anything other than log in. From that point the system freezes.

I've been trying to get into safe mode since then, holding down f5 or f8 at startup brings me to the boot selection screen but if I select anything other than Start Windows Normally it will just restart and bring me back to the same screen. I've also been unable to get into msconfig from windows.

Any tricks to help would be greatly appreciated, I really don't want to do a system restore before I'm at least able to get the files off the hard drive (family pictures, etc.)

Answer:Can't access safe mode

10 more replies
Relevance 60.27%

I was recently on this forum working through a issue it was closed.
I was recently following the advice left me at the end of the forum as my computer was acting funny and it kept comming up with virus hits.  I was running a avast virus scan.  Following the scan It was recommended a boot sector scan so I let it do its thing. I had done this before without any issues.  I think this made it worse as now my desktop has been reset and I cannot get anything to run correctly except in safe mode.  I do and did not want run restore as my restore points were corrupted making the situation worse.  I think I may have made it worse by following the advise of advast and am not sure if I am still infected or something else is wrong with my machine.  I am not sure where to go from here and any help or suggestions would be greatly appreciated.  Again thanks for every thing.

Answer:Can only access in Safe Mode

Hello Randy -
If you think that your problem in Malware removal was not completed, please send a PM to your Helper, or any Moderator to ask if they will reopen your topic.
If you are not sure how to PM them, please ask me.
Only if you think this is a new problem can we continue here -
Thank You -

25 more replies
Relevance 60.27%

Hello, I am running xp sp3 on a SATA HD, with Norton 360, and my system would get to the desktop, but then I would not be able to access anything, basically locked-up other than being able to move the mouse. Sometimes it would lock-up after I entered my login password. Sometimes it would show all the shortcut icons on the taskbar, sometimes it wouldn't get that far, just showing the desktop shortcut icons.

This would happen in the past when I would be very low on HD space, and seemingly coinciding with a windows update. This is mere speculation, but every time I would finally get windows running, after numerous restarts, it would never fail that I would have windows updates needing to be installed. However, this time I have plenty of HD space, and I still couldn't get windows running after many, many restarts.

After replacing the hal.dll file through safe mode, and while trying to boot up normally, now there was just a black screen (no cursor) instead of the windows logo loading screen.

After replacing the boot.ini file also through safe mode, I am now not able to access my system through safe mode either. In dos using safe mode, and after it scanning all the drivers, it just restarts every time now.

I brought my HD from home to work, and hooked it up as a secondary HD and I am still able to access the drive fully, accept in the documents and settings folder where I don't have permission.

I tried running sfc on my HD (as a secondary drive here at work), but it says I hav... Read more

Answer:Now not able to even access safe mode

Hi and welcome to TSF you might try the steps here
be sure to read it all carefully before attempting anything and write down the steps so you have then to hand

18 more replies
Relevance 60.27%

I have some nasty virus. My computer rebooted after a serious error and after I could not start IE nor could I run virus scan (CA security). I tried several system restore points but each time the computer was not able to restore. I tried to open in safe mode but after using F8 on reboot my arrow keys would not work to select safe mode and the boot continued with normal startup. I went into cmd and selected safe mode startup but once again my arrow keys wouldn't work to select safe mode (or anything other than normal which is highlighted on page). Since I selected safe startup in cmd and I cannot choose safe startup on the boot page my computer is in a loop of constantly trying to bootup. Any suggestions?

Answer:can't access safe mode

13 more replies
Relevance 60.27%

Been asked to look at Father-in-Laws little desktop - a little HP Compaq 8000 Elite - and I'm a bit stuck so would appreciate some help.  It's running XP Pro SP3.
The initial fault was "no internet access" and this apparently occured while updating his McAfee subscription.  I wasn't aware he even had that - I know the machine originally had AVG Free and last time I looked at it was running MSE
I saw a reference to Adobe in his McAfee licence so I'm guessing it's been bundled with some Adobe product he's downloaded (he into still photography).
I reset IE8 (it had a bunch of toolbars) and internet access is OK now.  However I've tried McAfee, AVG Free and MSE and none will run.
The other thing that concerns me is that I can't access safe mode.  I think (but could be missing something here) there's only one account , Administrator. It has a fairly simple password but doesn't work (and neither does blank) in safe mode.
Help please!

Answer:No AV will run & can't access safe mode

Sorry to reply to my own topic, but I'm concerned there's something dodgy stopping the above computer from working properly. 
I worked throught the steps at but AdwCleaner won't scan - just sits there doing nothing.

23 more replies
Relevance 60.27%

Hi, hope you can help. My level is now that of a fairly advanced user. A friend had just gone online using broadband - with NO virus checker & NO firewall (aargh!). He phoned, saying his home page had been hijacked by a porn site, and he had suddenly become worried (!). So I went round, managed to delete (through Add/Remove Progs) stuff that was hijacking home page (also checked Internet options). He's using XP Pro. Then I downloaded Sygate personal firewall, then small anti-virus prog from Major Geeks. He wanted Kazaa as well, so got only version I could find (2.1). Then went to Trend pccillin & downloaded trial version, because it's always been fine as far as I've found. HELP! Rebooted. Got to WinXP start page, desktop appeared, Kazaa appeared in Systray (even tho I'd set it not to be launched at startup), pccillin flash screen appeared, then hourglass symbol. Splash screen went down to taskbar. Hourglass over task bar, won't let me access anything at all, anywhere. Cntrl/alt/del won't work. Can't access safe mode booting up - tried F8, F5, Esc, Del. He hasn't got XP disk cos already installed when he bought pc. I feel so embarrassed. Any advice, pls?

Answer:can't access safe mode in xp pro

well he should have got the OEM disk even if it came pre-installed.

If your that desperate, try hitting the reset button whilst its booting up. that will give you the boot menu once it restarts. Once you have got in it may be an idea to use system restore, if he had it running.

5 more replies
Relevance 59.86%

A couple of nights ago Windows requested to do some updates. It had 2/3 it automatically picked but I decided to look at the optional updates it recommended but didn't select. I went ahead and asked to install all of them. After restarting and rebooting computer since then my computer hangs/gets stuck on "Starting Windows". It's not a freeze I guess as the logo is still animated whilst booting but I've had it like that for 2 hours without success. I searched the issue up on google and it seems very common after windows updates (never happened to me before however) but every fix/solution suggested seem to vary drastically between HDD Fault/Motherboard dying/You downloaded something naughty etc, etc.

I can't make any progress on many of these "solutions" though. When pushing F8 upon boot and then selecting "Repair my computer" the screen will turn black and I will only be able to see a low quality cursor. The other route to many solutions was via safe mode but that doesn't load either anymore. I booted from safe mode successfully once, restored from a previous point on the 12th of February (maybe the last boot before the updates) and stupidly let windows shutdown and install the same updates again, I think. Since then it also gets stuck loading files.

Running Windows 7 Professional Edition

Any help is appreciated!

Answer:Stuck on "Starting Windows", can't access repair mode or safe mode

Hi there Dougy282,

Do you have your Windows OS CD by any chance? If so, I recommend performing a "REPAIR-INSTALL" and see if that resolves this. You would definitely need your legitimate copy of Windows OS CD though.

Hope everything works out well for you and feel free to ask more questions, thank you.

7 more replies
Relevance 59.86%

Hello, my computer, a Lenovo Idea pad P580 running on Windows 7, is 5 weeks old and yesterday I was using Microsoft Word to edit a document and Word suddenly crashed. So I closed it, but then the cursor started spinning and I could not access anything on my computer so I rebooted and it started up but then just trying to open Microsoft Word caused the cursor to keep spinning again and I could not access anything. So I again rebooted and this time it was spinning from the beginning. So I again rebooted and turned it on in safe mode and everything was fine. Then turned it off and left it off overnight. In the morning I tried to boot in normal mode and it did boot but it was again spinning and I could not access anything. So I again rebooted in safe mode and I can use my computer fine. Can someone please help me get my computer up and running again in normal mode?

And also, this is unrelated, but I was wondering if anyone could tell me what I need to do to make the scroll bar stop moving on its own? Every time I scroll down a page it seems to lock the scroll bar and so when I move the cursor away from the scroll bar, the scroll bar still moves and I cannot click any links or anything on that webpage.

Okay thank you very much for your help!!

Answer:cursor continously spinning in normal mode, can only access files in smart mode

8 more replies
Relevance 59.45%

Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop�... Read more

Answer:Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

2 more replies
Relevance 59.45%

I have been infected with the FBI MoneyPak virus.  I can not access Safe Mode, Safe Mode with Networking or Safe Mode with Command Prompt.  I tried to use the Last Known Good Configuration but no luck.  Lastly I tried the Repair Your Computer options within Advanced boot Options but it did not list the operating system for me to choose.

Answer:FBI MoneyPak - No Access to ANY Safe Mode

I'll report this topic to appropriate helpers.
Hold on....

4 more replies
Relevance 59.45%

My Dell XPS studio 13 laptop with Vista Home Premium keeps crashing every time I boot up and I cannot access safe mode. The problem started when I tried to install Alcohol 120 corporate edition. Vista flashed a warning that the driver was not digitally signed but I went ahead and installed it. A few seconds later the laptop crashed and I got a BSOD saying that it was dumping physical memory. It automatically rebooted and again crashed at login. I treid to get into safe mode but I keep getting a BSOD at login and cannot get into safe mode. This happened about 15 times. I switched off everything, took out the battery, left it for an hour and tried booting again. I got as far as the desktop and vista says it is installing device driver and then crashes again.
Short of reinstalling is there any other way that I can get into vista?

Answer:Solved: Cannot access safe mode

15 more replies
Relevance 59.45%

Hi guys
Is it possible to gain wireless internet access via a usb modem while in safe mode with networking. I have tried to do this with windows xp, vista and 7 with no success. Any help/suggestions would be appreciated.

Answer:wireless access in safe mode?

Thats because the modem drivers are not getting loaded in safe mode. Safe mode is just that, safe mode without the drivers being loaded so that the operating system can be worked on or debugged. I doubt you can force an app to start in safe mode, unless its something required by the OS. Also, it would probably be ill advised to try force a 3rd party service to start in safe mode, there would be dependant services that aren't started as well as other issues.

2 more replies
Relevance 59.45%

can"t access safe mode(windows vista) a screen pops up when in safe mode stating that windows did not install correctly and cannot restart in safe mode and asks to restart.

Answer:can"t access safe mode is quicker than waiting for an answer....

2 more replies
Relevance 59.45%

Hi, I'm running XP Home, SP2, on a Maxdata computer. Without adding new hard or software this problem arrived. I fire up the PC and the XP screen with progress bar appears briefly followed by "sorry windows didn't start normally, please choose an option below" message. The keyboard is unresponsive so I can't select safe mode or any other option. Pressing F8 on starting does not produce the advanced start options page. The keyboard works on another computer and I have tried a known good keyboard in the PS2 port and another known good USB keyboard. Cannot boot from the Windows CD as the first message is "press any key to continue..." and the keyboard is unresponsive.I have a bootable Linux Puppy disc and the keyboard works with that but I am not familiar with Linux so I don't know where to go from there. Would be grateful for any help with this.

Answer:Can't boot or access safe mode

1.  Maxdata Computer.  First time I've heard of Maxtdata, although Wikipedia says they were pretty big in Europe.  Went out of business last year?  Which one do you have:     o  Desktop, notebook, or laptop?     o  Model name and/or number identifier     o  Approximate year it was made     o  Make, model number, and speed of processor, if known     o  Working CD drive?  Bootable?     o  Working floppy drive?   Bootable?     o  Working USB ports?  Bootable?2.  CMOS Setup.  Does it permit you to enter the CMOS setup utility of the system BIOS?  Does keyboard work within CMOS setup?  Which one - PS/2 or USB?3.  Diagnostic CDs.  Do you have capability to download and burn diagnostic CDs if necessary?4.  Windows Advanced Options menu.  Have you successfully accessed this menu in the past from the F8 function key?   

12 more replies
Relevance 59.45%

Hello friends! I have a problem recently. My System crashed while my Anti-Virus(ESET SMART SECURITY) was being updated. So I restarted the system and after that, I get an error message telling that it stopped working and it fails to uninstall. So I contacted my Anti-Virus company and they gave me a program which will uninstall the Anti-Virus, but I have to access my safe mode to uninstall the program. They also told me that I have to press F8 to access it. I did as they said to me and I selected Safe mode from the options but here is where the problem starts! The drivers load and when it comes to one driver, the computer screen goes black and then it restarts again.....! That's all.......when it restarts, it will then load windows......! The problem is that whenever I access the safe mode, my computer restarts and will not enter safe mode! How can I solve the problem? Please help me. P.S.: I also read many posts in here and I came to know that many are stuck in the continuous reboot of their computer. I don't want my computer to have any problems like that.

Answer:Can't access Safe Mode in Windows XP

if you have an XP install disc you can try a repair install: HELP in posting on plus free progs and instructions Cheers

8 more replies
Relevance 59.45%

i followed instructions for removing winfixer (18610 including downloading Hijack This and Vundo) but when i rebooted in safe mode, my computer would only go to the black screen with "Safe Mode" in each corner, no further. i couldn't get to Vundo in order to run it, nor could i use Hijack This (so no log). i tried to reboot, but unfortunately used msconfig to set safe mode so it reboots still in Safe Mode and only up to the black screen.

when it starts, there is a pop up that begins with something like Running in Safe Mode and Yes and No buttons at the bottom but it shuts down before i can click on it or read the middle. now what? how do i undo (mcsonfig) Safe Mode and how do i get past the black screen?

i am using my kids' computer but urgently need mine for work. i will be highly grateful for your help.

Answer:Winfixer No Safe Mode Access

If you need to get access to your PC I suggest building the UBCD4Win which will give you full read/write access to your PC allowing you to remove any malware.To build you will need your WinXP installation CD with SP1 or SP2 integrated or use the I386 which was part of the preinstall again SP1 or SP2 will need to be integrated.

1 more replies
Relevance 59.45%

I have a desk top with XP home(64bit) that I haven't used in awhile but I had a need to use it and it did fine for a bit but now will not boot to XP and when the page for options to start windows normally or safe mode it goes to blue screen with 0X00000024 plus others in () any ideas?

Answer:XP not booting, can't access safe mode

7 more replies
Relevance 59.45%

Hello! This is the 3rd laptop this month that has had this issue. When I boot up, I have no internet access, wireless or wired, but when I go into Safemode, everything is fine. I have already done the basic steps, you know, the troubleshooter, Malwarebytes(found nothing) and I do have a HijackThis log file if you want it. Anyway, the first 2 machines, I formatted them to fix the issue, but now that I have a 3rd one with the issue, I would like to get to the bottom of it! Please help meh :D

Answer:No internet access unless I am in Safe Mode

Uninstall your antivirus and see if that restores internet in normal mode

What antivirus do you use?

3 more replies
Relevance 59.45%

I cannot access the internet or my local network while logged into a normal XP enviroment.

But when I switch to Safe-Mode w/Networking I can access both with no issues.

Windows XP SP3.

Thanks for any help or input.

Answer:Can only access network in safe mode

7 more replies
Relevance 59.45%


I've just joined this forum, and am really hoping that some kind soul out there will be able to help me!

Ever since yesterday evening, I have only been able to access the internet if I boot into safe mode (with networking support). The weird thing is, if I am NOT in safe mode, I can still access email using Outlook and if I run a ping command from a CMD prompt that also seems fine. But, browsing the internet using IE, Firefox or Netscape does not seem to be possible.

Even trying to open up my Speedtouch router, at, does not seem to be possible.

I also have Windows vista, on another partition, and access to the internet through this seems to be working without any problems.

I am guessing that I am the victim of some spyware or other malicious software. I have just run Hijackthis, and hope that somebody will be able to decypher it and tell me how to fix the problem!

Thanks in advance,


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:28:54, on 13/12/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
D:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
D:\Program Files\Internet ... Read more

More replies
Relevance 59.45%

How can I reach advance mode setting screen where we have all safe mode options right from my desktop screen. For some reasons I have tried all the function buttons on top of my keyboard, ctrl button and delete button, but none of them worked out. So do we have any other way to reach to that option

Answer:unable to access safe mode ?

Start>Run> type msconfig and click ok. There are some safe booting options there.

1 more replies
Relevance 59.45%

Last week I problems with a number of trojans etc, solved using advice from this site (used tdsskiller). The PC was OK for a couple of days but now I have BSOD and stop error 7E, searched for info on this but advice is mainly to do with drivers and removing any new hardware or software (none have been added for months). Initially I could access safe mode with command prompt only but now I can't access any, also tried last known good config. Booted from XP cd and selected repair which loaded Recovery Console, not really sure how to use this but when I tried some simple commands such as chkdsk and dir I get a message "the volume appears to contain one or more unrecoverable problems". Not sure what to try next should I reinstall XP or is it likely to be a HD failure?
Dell Vostro running XP Pro SP2.

Answer:BSOD can't access Safe Mode

Your error message indicates a problem with either the NTFS file system or the hard drive, IMO.

A problem with either seems likely to result in that error message, since chkdsk /r addresses both.

I would move any valued files from that drive...then run Dell Diagnostics on the hard drive.


10 more replies
Relevance 59.45%


More replies
Relevance 59.45%

Hello im mendi and, i have a problem i have a dell computer windows xp and well i had this fake scanner thing well i got it twice system security and then antivirus pro 2009, So i for the second scanner thing it was hard to remove but for that one i was able to access system restore so i did and when that happend it shutdown on me it finish the system restore in less the 2mins.. then i knew something was wrong, it took me to safe mode and the other options i tried all of them and they all take me to bsod all the time and i dont have the windows xp cd but im trying to get one but is there anything else i can do? Like fix it without any cd's or programs?

Answer:Can't access safe mode BSOD!


well i had this fake scanner thing well i got it twice system security and then antivirus pro 2009

What are you saying? You caught a virus? What anti-virus program is running on your computer now? Is it current? If that computer won't start, then STEP ONE would be to run a virus scan on that drive. Do you have another working computer with UP TO DATE anti-virus software, and a USB to SATA/IDE adapter? Connect the drive (as an external drive) to the working computer and scan it. If this sounds like Chinese then you might need to find a repair tech.

2 more replies
Relevance 59.45%


I'm few days after reinstalling Windows - reason: failure at boot.
Today I installed Visual Studio, Xamarin and FPGA tools from Altera and Xilinx.
After installation I created restore point and reboot... what happened now?

I tried to use Safe mode, system restore from restore point (tried two) and attempt to use bcdedit - all what I found at MS support.
Only BCDEDIT I try to use by command prompt - if is possible to reach it.

Can anyone tell me how to get back Windows to work?
BSOD message is that INFO is wrong, not system, I found also that registry items are wrong - it must to go repair...
Please help me without reinstalling Windows...
Thank you very much!

Answer:Again BSOD without Safe Mode access - can anybody help?

This BSOD is caused by a severe Registry error.

When the SYSTEM hive gets corrupted, it causes this BSOD. Please refer to this MS link for possible fixes, including Restoring Windows 10.

You might need to reset the PC from a clean slate, which means resetting Windows 10 and erasing all files, starting fresh and clean.

4 more replies
Relevance 59.45%

Win 8 Pro..I am trying to fix an error that is causing my desktop to randomlly reboot.

I wanted to run chkdsk from safe mode, however, tapping f8 doesn't work for me.

Tried to restore a backup and paragon merged all the drives into one file and says the structure is different and I may lose data.

Win 8 will not let me stop chkdsk with any key press. Kind of stumped what to do next. TIA

Answer:Can't access Safe Mode or run chkdsk

Check the hard drive with the manufacturer's diagnostic tools.

Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
Hard Drive Diagnostic Procedure

6 more replies
Relevance 59.45%

i can only access file in safe mode

at first i put xp of a divided drive on d:

then deleted that and put xp on c drive

all i had was the administrator log screen account with password

i wanted to add other users and guest account but when i rebooted i see i can only access weeks of files only in safe mode -the administrator account wont appear unless im in safe mode

how can i get the administrator account back onto the regular screen?

Answer:i can only access file in safe mode

To get the Admin account to show on the Welcom Screen, download TweakUI from Microsoft.

There is a section for accounts and you can show/hide any of them.

2 more replies
Relevance 59.45%

I'm having a repeat problem in closing out from Safe Mode in Xp Home Edition. No problem in getting in and using diagnostics in Safe Mode but find that much enlarged size of all data boxes obscure the "Run" box and prevent me from entering the Systems Configuration Utility to exit from Safe Mode !! Click & Drag does not work to uncover the box I need. Have had to resort to System Restore which is the only visible data available on screen but suppose this would negate any diagnostic changes I've made while in Safe Mode ? Guess I'm missing something obvious but help is much appreciated for this relative newbie ?? Thanks.

Answer:Unable To Re-access "run" Box From Safe Mode In Xp

You can't change the resoultion in safe mode because you are not using
your regular video driver, and resolution info is stored in the
registry based upon the video card/driver being used. Safe Mode uses
a 16-it VGA driver.

You can try this and see if it will work on XP.

Hit the Alt key, RELEASE the Alt-Key (Alt-Space together also works), and then press the down
arrow. You are presented with a menu of Close or Move. Simply press
the Enter key. Notice that the mouse pointer jumps to the middle of
the title bar and is now a four headed arrow. At this point you can
move the window around with the cursor keys. Just click the mouse or
hit enter to put the cursor back to normal.

2 more replies
Relevance 59.45%

I'm running Windows XP SP2, and have been getting the blue screen of death. I believe it is due to a virus corrupting my display drivers.

I believe I can fix it fairly easily if I can access Safe Mode, but upon pushing F8 during bootup, it only gives me a list of drives to boot from, and no option to access safe mode.

I have multiple computers, and to the best of my knowledge I have never needed to use safe mode on this particular computer, so I have never realised this was the case before. I'm sure it is something simple, can anyone be of help please?

Answer:[SOLVED] Cannot access Safe Mode

hi, generally all pcs have f8 as their safe mode but some companies like a different button . Maybe if you could try f5, or f1, that should definitely work, if not then you will have to do them one by one.

One thing to take into account, is that if the BSOD is severe then safemode cannot fix this because it will need some of the files to load your xp i.e. .sys.

When activating advance boot options, you may want to give Las known good configuration a tap.

5 more replies
Relevance 59.45%

Recovering from a worm.win32.netbooster infection.

After deleting numerous registry keys and unregistering dll files per removal instructions, everything seems to be normal.

The only problem remaining is I can't access the net unless I am logged in as administrator or the other user account (which has admin rights), after booting in the safe mode (F8).
IE and Firefox both work.

If I login after a regular restart, there is no internet access using IE or Firefox.

Seems simple to fix but I don't see anything wrong.

Please help!!

Answer:Internet Access When In Safe Mode Only

You should not delete any Registry Keys, because any mistake can cause your computer to act abnormal. Can you tell me what were the registry keys you removed and why?


4 more replies
Relevance 59.45%

I need desperate help!! When i try to go my wirless internet on my laptop, it freezes. The page doesn't load and i have to ctrl-alt-del to shut it down. When i go into safe mode, everything is fine. I went under msconfig-startup and i saw that lsasss was running, so i unchecked it. however nothing is fixed. here's my log. Logfile of HijackThis v1.99.1Scan saved at 10:49:35 AM, on 3/17/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\System32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\WINDOWS\system32\cisvc.exeC:\WINDOWS\System32\wltrysvc.exeC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\cidaemon.exeC:\Documents and Settings\Justin\Desktop\hij\HijackThis.exeR0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start... Read more

Answer:Can Only Access Internet In Safe Mode Help Plz

guys please help me. i dont want to spend loads of money/ time/ losing my files to fix this if i dont have to.

14 more replies
Relevance 59.45%

Hi. I am having a serious problem whenever I try and load windows it freezes at the main page. I can, however, access internet easily in safe mode. Any help would be much appreciated?



Answer:Can only access internet in Safe Mode

Not sure what I was thinking with my previous comment, obviously misread.

What have you tried in normal mode?

2 more replies
Relevance 59.45%

Dear Computer Hope:My Toshiba Satellite laptop (2006) operates on XP- with SP3, has updated and current Anti Virus and Firewall (Avanquest System Suite 9) and Super Anti Spy Ware (payware).  Everything is up to date with recent scans performed yesterday.Everything was OK till several hours ago when everything started working so slow.  I was on my browser MSN and noticed this morning the old looking page suddenly converted to the much touted new look.  A pain in the **** but I get used to it.  So I turned my computer off and restarted and that is when the problems started.The safe mode page and all the other listings came up, first tried was the regular windows mode and that did not work.  Noticed a flash of blue with writing on it so I did the F8 and turned off the automatic restart switch so I could read the message.I am corresponding with you on another computer.Blue Screen Message....A problem has been detected and windows has been shut down to prevent damage to your computer.If this is the first time you've seen this stop error screen, restart your computer.  If this screen appears again, follow these steps:Disable or uninstall any anti virus, disk defrag or back up utilities.  Check your hard drive configuration and check for an updated drivers.  Run CHKDSK /F to check for hard drive corruption, and then restart your computer.Tech info    0x00000024 (0x00190203, 0x8f7EF160, 0xC0000102, 0x00000000)Unfortunately, I can... Read more

Answer:Safe Mode access does not work

From MSDN :Quote0x00000024: NTFS_FILE_SYSTEM(Click to consult the online MSDN article.)A problem occurred within NTFS.SYS, the driver file that allows the system to read and write to NTFS file system drives. There may be a physical problem with the disk, or an Interrupt Request Packet (IRP) may be corrupted. Other common causes include heavy hard drive fragmentation, heavy file I/O, problems with some types of drive-mirroring software, or some antivirus software. I suggest running ChkDsk or ScanDisk as a first step; then disable all file system filters such as virus scanners, firewall software, or backup utilities. Check the file properties of NTFS.SYS to ensure it matches the current OS or SP version. Update all disk, tape backup, CD-ROM, or removable device drivers to the most current versions.

13 more replies
Relevance 59.45%

I have a lab of computers all running Windows XP Pro sp2, hooked up to a domain. Is there a way to restrict safe mode access to only administrators (or only local accounts)? I don't want any of the limited user domain accounts to be able to log onto safe mode, as it allows them to circumvent certain restrictions that I need to have in place.

Is this possible at all, and if not, is there some sort of work around I could use?

Answer:Restricting Safe Mode Access

For this you would need administrative privileges and if these computers are on a network you might not be able to accomplish this but I would suggest contacting the IT department of the company or organization that you work for and have them do the necessary work.

1 more replies
Relevance 59.45%

My Product Number is G0T59AV. I would like to know how I can boot from a CD and also want to know how I can boot into safe mode.  I know that I can get into safe mode from the Win 10 recovery but want to know how in case Win 10 will not boot.

HP ENVY 15t Quad TouchSmart

Answer:Access Safe Mode & Boot from CD

Hi,Here is link to HP support document on how to enter safe mode: To boot from CD you need to change the boot order so that the DVD drive is before the Hard drive. Press ESC when computer starts and there will be the option for boot order. Or enter the Bios by pressing ESC at startup and here there will be the option to change boot order. When booting you will be prompted to press any key to boot from CD. Hope it helps,David

3 more replies