Computer Support Forum

missing menus/toolbars/options...

Question: missing menus/toolbars/options...

I have a Dell desktop with MS Windows XP Professional, version 2002, service pack 3. The PC info is

Pentium ® 4 CPU 2.80GHz
2.79 GHz, 0.99GB of RAM

First, I've tried System Restore and no matter what data I pick, it won't work.

I want to password protect my computer however setting a password only works when I log out the computer. I discovered that if you simple shut down and restart, it won't ask for the password. I wanted to set that ctrl+alt+del thing but when I go to the user account area where it tells me to do that, there is no menu or toolbar to be able to select Advanced Options as the help menu tells me.

Also, if/when my PC freezes while on a web page and I do the ctrl+alt+del to bring up that window that will allow me to End Now, there is no menus there at all. Just a white box and a listing of what's running. There are no buttons or anything so that the only way I can even close that window is to right click on little green chart in next to the time at the bottom of the screen and tell it to close.

Another weird thing is that when I restart the computer, there is a set of little black outlined boxes in the lower right taskbar next to the time and I can only get them to go away by doing ctrl+alt+del. When I do say it makes a "funny" sliding beep sound is the only way I can think to describe it.

I have a feeling I've got a virus or spyware thing going on. And I certainly don't know how to get rid of it. Please let me know what more information you need to be able to help me with these issues.

Thank you.

Relevance 100%
Preferred Solution: missing menus/toolbars/options...

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: missing menus/toolbars/options...

Try accessing User accounts from here:Start > Settings > Control Panel > User Accounts > Advanced.Also install an anti-virus program like ESET Smart Security or BitDefender to scan your system for viruses and remove them.

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Hi guys!

I thought I'd seen the answer in here before, but am coming up empty when searching.

When Word97 is opened, in WIndows98se, it is a blank doc with no menus or toolbars at the top. I thought there was a F key that would hide the toolbars, but I struck out there. I renamed, to no avail as well. I am sure this is much more simple than uninstalling/reinstalling.

Thanks a ton for the help,


Answer:Word97 toolbars and menus missing

I found a post from Dreamboat, that worked. I renamed the registry key hkey_current_user\software\office\8.0\word relaunched Word, and all is good again.


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help! again!I opened up my word proram yestereday and found that all my toolbars AND menus are gone from the page. The page does open and I can type in it but besides the horizontal and vertical rulers nothing else is displayed in the window. There is no "File" or "Tools" or anything to click on along the top. And all the various toolbar icons are gone! What has happened? and how can I get them back? I have tried going to Microsoft's website to download any updates and I also re-installed Office 2000 but neither has worked. Am I just missing something obvious?Any help would be appreciated. I have Windows 98, by the way, if that tells you anything.

Answer:WORD 2000: Toolbars and Menus suddenly missing

Sounds like you accidentally got 'full screen' mode.Press the Escape key and see if that restores it.Chris

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Hey guys,

I restarted my PC because of a problem with a webpage, and when I tried to log back on my desktop icons were missing and so were my startup options that are normally on the toolbar. Also, some context menus are missing, all I get are "send to drive F, and E, not desktop or anything.

I restarted again, and now my wallpaper is gone, but some startup options seem to be back.

My icons/folders display when I go to C:/Users/<myname>/Desktop, but don't appear in the actual desktop.

There are probably other screwed up things too.

What's going on? Did I pick up a virus or something?

EDIT: "Set as Wallpaper" is broken also 0_O



Answer:Solved: Windows 7-Desktop Shortcuts, startup options, context menus missing

Huh, I seem to have solved it by restarting over and over again. WTF?

Still wondering why this would happen in the first place.

Solved for now at least.

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customer reports that was installing a webcam driver and icons and context menus starting showing missing info or options, icons would not appear, or text boxes would appear incomplete, strange error messages would appear indicating failure, programs would not load and messages like: Taskmanager application "The application failed to initialize properly (0xc000012d). Click on OK to terminate the application." or "rundll32.exe Not enough quota is available to process this command". "ole32.dll is not a valid windows image " "incomplete system resources exit to complete the requested service" Same with other programs. norton would appear at times as not installed correctly, at other times the same program would load while other would create a shortcut after a double click, some buttons would appear missing in start menu (ex. no turn-off button). some programs would execute at random intervals but not everytime that click or double click would be executed, menu bars would disppear after a few clicks or would show up at strange locations, folders would open at random times after several attemps to open them.

in safemode computer seem to be responding normally.

I'm working on a customer's machine
winxp pro (legit)
ibm thinkpad 2374VMU
smbios 2.33
sp3, updated up to current date

what I have done

1. malwarebytes: 1 threat found, removed
2. spybot: 2 trheats found, fixed
3. a-square: 2 threats found. fixed
4. I ha... Read more

Answer:missing icons and options in context menus, programs load at times, w/ errors or wont

Hello and Welcome to TSF.

We no longer use HijackThis as our initial analysis tool.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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Either with Win7 or with the latest version of programs, the top window row (above the menu), the menu, the toolbars and other items are all blended together. This makes it harder to figure out where what starts, where to grab the window, drag sections, etc. Of course I can see it but you need to look more carefully than before. I have been using Win7 and the newest versions of many programs for a long time but I am still not used to this (I got used to the ribbon menu even if I don't like it too much). This approach seems a big step backwards. Does anybody feel the same? Maybe it's good Balmer is going out and hopefully with him a few others who came up with this new GUI that tries to hard to be slick like Apple (I am no apple fan boy) but fails miserably doing so... Just my 2 cents.

Answer:Toolbars, Menus, etc

Possibly some screen shots of the view would help (me anyway) see what your referring to,
The ribbon has a Quick access toolbar which if you right click it and click on show below ribbon it makes items easier to see and use.

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All my menus and toolbars are gone in drive and folder windows.

Right clicking on the title bar gives no options to restore these.

Reseting folder options in control panel does not help.

Please advise.

Many thanks,

Answer:My menus and toolbars are gone

can you provide some screen shots?

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I don't know what I've done, but Word is now opening in a manner that does not show Menus or Toobars ... so unless I happen to remember the keyboard code, I'm out of luck in trying to format & use these tools. I've uninstalled & reinstalled, to no avail. Any hints or direction would be appreciated!

Answer:Can't see Menus or Toolbars in Word

Try this.

Close Word.

Go to Start- Search - choose all files and folders.

And type in When search locates rename it to anything, like

Open word.

Hope it works!

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All of my title bars and toolbars are blacked out except the address box. I cannot do anything in the Windows screen - I've added toolbars and deleted toolbars to see if they would be readable, but I haven't had any success. Has anyone else had this problem.

Answer:Menus, toolbars blacked out


Welcome to TSG!

Perhaps some changes were made to your Windows display theme.

Go to Control Panel > Display > Theme
In the Theme field, select Windows Classic from the drop-down list and click OK.

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The menus and toolbars in all of my folders have disappeared. Its not a big problem just that i am used to them being there and so it all seems a little strange at the moment. I have tried folder options in the control panels folder but to no avail. Can anyone help?Thank you all in advanceDave

Answer:Lost Toolbars and Menus in Folders

sorry forgot to mention windows 2000 pro.

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When going into "microsoft word" new file document or even older files I have no menu or toolbar and can not find a way to access these.  I have reloaded microsoft office.  Running windows xp with 4 accounts, other accounts are not having this problem  Any suggestioms will be helpful.  I have tried everything

Answer:no menus or toolbars when starting microsoft word

Sounds like you're stuck in full screen mode. Press escape, or Close Full Screen from the AutoHiding toolbar that should be at the top of the screen.

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To whom it may concern,

I was on the Internet late night (again) and after clicking a link a friend posted on facebook to another social website "formspring" a pop-up came up and I thought nothing of it, and would continuously "x" out of all of them. after a little while my security wall freaked out, but I continued to close out of it. After a little while of that, a larger pop-up came stating something was trying to get my passwords for various sites. so I shut my computer off.
This morning I turn on my computer and all I get is a black screen. No toolbars, icons, or anything ! It'll open Internet searching or things. My hot keys don't effect this, and I can't access any "my computer" type of programs. Help is appeticated.

Answer:Computer Black Screen; no menus, or toolbars.

You need to post in the security forum as your computer has been compromised. If it can be reversed, they will help you, otherwise you may have to reformat and install Windows. Read and follow these instructions, then post in this forum with the results of the tests and they will start helping you.

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Hi all. I have a Word 2003 mail merge document that has a FILLIN field in it. The FILLIN works fine but the output document has no menu or toolbars at all. This means I can't print, save, format, etc. If I take out the FILLIN I get them.

Any help?


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How do I add options to Library and Folder Toolbars? I have done this in the past but just can't find where I found our how to do it. I imagine I am not using the correct wordage to the search.

I want to add Labels such as Delete, Open, Share With, Print things like this. Many Folders have these options already along with many more. I would like to be able to add them at will for Folders I am using.

Any help would be appreciated.


Answer:How do I add options to Library and Folder Toolbars

Hello KAHSR,

I believe this may be what you are after.

Windows Explorer Toolbar Buttons - Customize

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How do I add options to Library and Folder Toolbars? I have done this in the past but just can't find where I found out how to do it. I imagine I am not using the correct wordage to the search.

I want to add Labels such as Delete, Open, Share With, Print things like this. Many Folders have these options already along with many more. I would like to be able to add them at will for Folders I am using.

Any help would be appreciated.


Answer:[SOLVED] How do I add options to Library and Folder Toolbars?

Do you want to add Delete, Open and Print, etc. to this area?

Maybe this will help: Change folder options

Edit: Too late, jenae's got the right link.

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Here's my problem: something changed my internet explorer so there's a toolbar in the place of the address bar, with lots of links to different search topics, and it wont let me change any of the toolbars or the address bar. I looked through other people's suggestions and did a few things, and now the toolbars are gone, but I still cant change which toolbars I see, and I cant get my address bar back.At first I kept having something pop up in the bottom righthand corner that said my computer was infected with malware, and it told me to click on it to protect my computer (this icon looked like the windows update). i figured out it wasnt, it was something having to do with spyaxe, and I downloaded a program to remove that. but I still have the toolbar on my internet explorer and it wont let me change my toolbars, and it took away my address bar. it also directs me to different websites than the url that I type in or the link that I click on.I cleared temporary internet files and temp files.I ran spybot and ad-aware. Spybot found nothing and ad-aware keeps finding something that effects windows and restricts toolbars. I try and delete it but every time I scan it shows up again.I ran CWShredder, which removed a couple CWS things, that have not shown up since I removed them.I ran bitdefender and mcafee avert stinger. bitdefender deleted a few's my hijack this log:Logfile of HijackThis v1.99.1Scan saved at 5:19:30 PM, on 1/5/2006Platform: Windows XP SP2 (WinNT 5.01.2600)... Read more

Answer:Something Restricting My Toolbars, Address Bar, And Giving Me Search Options

Hello,It is really important you perform everything in the exact order without missing any steps.Download Brute Force Uninstaller.Unzip it to a folder of it?s own (c:\BFU).Read here how to unzip/extract properly: the Brute Force Uninstaller by doubleclicking BFU.exeNext to the 'scriptfile to execute'-window you'll see a little icon as shown in next picture: When you click that icon, a little window will open that says: 'Please enter the full URL to the sript you want to execute'In the field, copy and paste next URL: OkThen click execute in Brute Force Uninstaller.Wait for the complete script execution box to popup and press OK.Press exit to terminate the BFU program.You may want to print out these instructions for reference, since you will have to restart your computer during the fix.Please download FixWareout from one of these sites: it to your desktop and run it. Click Next, then Install, then make sure "Run fixit" is checked and click Finish. The fix will begin; follow the prompts. You will be asked to reboot your computer; please do so. Your system may take longer than usual to load; this is normal.When your system reboots, follow the prompts. Afterwards, HijackThis will launch. Please click Scan, and check the following items:R1 - HKCU\Softwa... Read more

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We had a foreign exchange student last year who changed the menu languages to French. We need this set back to English. How do I do this?

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I've Satellite L40 Pro notebook which came with OEM installed Windows Vista Basic Home edition in German language.
But, I need the menus and other options to be displayed in English language.

How this can be done ?

Thanks in advance,

Answer:Changing the menus and options language in German to English

It can be done very simply. Buy Vista on English language and install it. All drivers, tools and utilities on English language you can find on Toshiba download page.

That?s all!

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I deselected the options for full menus from the Access Options menu. Anyone know how to get it back?

Answer:Solved: Access 2007, How to restore the full menus in options

Found out how to get the full menus back. Open the dbase file with the shift key held down.

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Question: Missing Toolbars

A friend has asked me to clean his Dell OptiPlex GX620 of Infections. It runs XP 32 bit and Internet Explorer 8. The first thing I noticed was there were no Toolbars Showing. There is the yellow star for Favorites but clicking it does nothing. I installed Malwarebytes, and it found and quarantined several pup's such as Babylon Toolbars and Yontoo Packerage. I also ran ADW Cleaner and that also found infections and were cleaned. The problem with the missing Toolbars still remain. The only bar is the Address pane. I have installed Firefox and Chrome and they both work well but he prefers Internet Explorer. I tried System Restore, as he said the toolbars were there recently and it only works in Safe Mode. Still no Toolbars. I uninstalled Internet Explorer 8. I noticed Its not meant for 32 bit pc's unfortunately IE 6 Still had the same problem. I installed Microsoft Fix It 50157 and it will not initialize. All Microsoft updates have been installed since I have had the PC in the last couple of days. Also he asked me to delete his Daughters Outlook Express account that has over 5000 Emails. I cannot find a way to sign out of the account, or delete it Each time I open Outlook the Emails appear. She no longer uses the account. Is there a way to delete it? Thanks for any help

Answer:Missing Toolbars

I don't use use OE so this is an answer via a quick search

Did you scan for all MALWARE in safemode?

Reason I ask is you have scanned while computer was fully booted and deleted malware
Then done a system restore?

Chances are you have probably reinfected the system with exactly the same malware you deleted the first time!?

All virus scans and Malware scans should be done in safemode in all honesty.
Then booted then rescanned

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Relevance 54.53%

I was out of town yesterday and returned this morning to the following problem(s).Problem #1.I have used Kodak EasyShare to download my photo from my camera to my computer. When I attempted to do that this morning I get:EasyShare.ese - Entry Point Not FoundThis procedure entry point [email protected]@@QAEJABVSystem [email protected]@[email protected] could not be located in dynamic link library ATLAS.dll.When I close that window I get:One or More System DLL's could not be loaded. ESApp.dllWhen I close that window I get:Do you wish to repair" When I click yes, I get the "next" button, when I click on next it shuts down.I have tried unstalling from the Add/Remove and reinstalling from the Kodak disk but same thing keeps happening. Problem #2.When I opened IE this morning I had no toolbars at all. Nothing. I shut down and did a restore and that has brought them back but was wondering if maybe something hijacked them or something. Any help will be appreciated. While I have "used" computers for a number of years, please remember I DO NOT do "computer" well, so simple instruction is needed. (in other words, don't really understand how they work) Moderator Edit: Moved topic to more appropriate forum. ~ Animal

Answer:Missing App. & Toolbars

Use the following in-line scan to scan for malware in your system, "clean" your registry and generally "tune-up" your Windows XP installation.Windows One Care Free ScanGo to Windows Live Onecare Free Scan (using Windows Explorer only)It will say "Get a free PC safety scan" sure you click "Full Service Scan" in the middle of the page and not the "Try It Now Free" on the right side.Allow it to download the Active X components.Choose "Complete Scan" in the window that opensClick "Next"Do not click on anything else that offers you a free trial or to sign up if you live in the US.Allow it to scan - it may take quite, maybe two hours or so depending on how big your hard drive is and how fragmented your registry and drive are.If you continue having problems after completing the above you might want to post a Hijack This Log in our Hijack This Logs and Analysis Forum.Hijack This Preparation Guide

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Question: Missing Toolbars

I have a excel programme whoever created it makes all the tool bars dissapear upon opening. Is there any way I can open it and still see the toolbars?

Answer:Missing Toolbars

Right click on a plain grey part at the top of the programme. This will show you the available toolbars - you would want Standard & Formatting you could select others as you want them.Brambles

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Question: Missing Toolbars

W7,IE9. Normally I have a black toolbar at the top- about 12mm, a menu bar,a command bar and a Google bar which in total is a further 25mm or so. I must have pressed the wong button somehow but the menu bars have almost dissapeared at the top of the screen.Is there a quick way to restore them?

Answer:Missing Toolbars

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You guys have helped me in the past. I have another problem. A friend has asked me to clean his Dell OptiPlex GX620 of Infections. It runs XP 32 bit and Internet Explorer 8. The first thing I noticed was there were no Toolbars Showing. There is the yellow star for Favorites but clicking it does nothing. I installed Malwarebytes, and it found and quarantined several pup's such as Babylon Toolbars  and Yontoo Packerage. I also ran ADW Cleaner and that also found infections and were cleaned. The problem with the missing Toolbars still remain. The only bar is the Address pane. I have installed Firefox and Chrome and they both work well but he prefers Internet Explorer. I tried System Restore, as he said the toolbars were there recently and it only works in Safe Mode. Still no Toolbars. I uninstalled Internet Explorer 8. I noticed Its not meant for 32 bit pc's unfortunately IE 6 Still had the same problem. I installed Microsoft Fix It 50157 and it will not  initialize. All Microsoft updates have been installed since I have had the PC in the last couple of days. Thanks for any help

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i am the file edit and the other drop down menus in ie7. i had to do a system restore point because of a problem that i had with something else. and the restore went okay. but now i am missing the toolbars in ie7. all i see is the status bar on the bottom and address bar on top and back and forward buttons.. what happen?

Answer:missing toolbars in ie 7

You may be in full-screen mode. Press F11 to toggle between full-screen and regular views of the browser window.

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wife, a teacher at work, has just phoned to say she is working on XL, school laptop running xp (home/pro?) and she has lost the top toolbars from XL including the file/edit/etc., also she cannot see the underscore, box or X in the top right hand corner, she only has the worksheet, after doing a search in pc advisor, in particular, click hereclick hereand also the help pages in XL I am unable to offer further advice, have tried ALT+V to display the View menu, and then press T to display the Toolbar menu without success, so I am turning to the experts, we cannot edit the registry as not our laptop, also school IT team will take weeks to get round to helping, (this from experience), so all help gratefully accepted.

Answer:XL toolbars missing

Hold down ALT then press H then R, release ALT and press the spacebar. This should invoke Detect and Repair. You will need the Office CD.

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The toolbar at the top of IE that has File, Edit, View, Tools and also the navigation tool bar is missing. It happened when I
had a previous version of IE, I then updated to IE 6, it didn't change anything. I have also noticed that my folders in
windows that I had set to view as web page has the same things missing. I am running Win 98SE, the only thing I did
before having this problem was to install ad-aware and run it. After that all this happened. I have tried looking at all the
MSN knowledge base, and found no similar problems, so I was hoping to get some help from this site.

Thanks for any help possible.

Answer:Toolbars missing in IE

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When I open internet explorer, there is no menu and there are no toolbars. It used to open with both. How do I get them permanently restored?

Answer:IE Menu and Toolbars Missing

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All my toolbars in MS word 2000/2003 have disappeared. Please help! running XP. thanks

Answer:missing toolbars in MS word

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i am workining on a friends computor. he claims he just turned it on one day and found the missing desktop and toolbars. so far i have run adaware, spybot, avg antispyware (which has replaced ewido), cleanup, cwshedder and avg anti virus.
all were updated and run in safe mode with restore turned off. there were over 150 bugs erased. still no luck getting the desktop back.
can you please help?

Answer:missing desktop and toolbars

moved to security forum

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i am workining on a friends computor. he claims he just turned it on one day and found the missing desktop and toolbars. i have completed the 5 steps except i could not get to msconfig to select all boxes. only access is task manager and i dont know how to get to msconfig using it.
can you please help?
Logfile of HijackThis v1.99.1
Scan saved at 6:02:43 PM, on 10/24/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.908.5008\GoogleToolbarNotifier.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Read more

Answer:missing desktop and toolbars

Hello bobkw,

I'm not seeing anything in this log that would account for the issue you've described. Did any of your previous steps reveal any malware? If so, can you list what they found?

If those scans came out 'clean', you may be better served in the Windows XP section of this forum.

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I have just bought a new laptop with Win XP. In Internet Explorer, there is no title bar and no menu bar ( the one with File - Edit - view - Favourites etc ). The top bar shown is the one with the icons - Back - Forward - stop etc. How can I restore these missing bars when the View menu is not available? I would be glad of some help here. Thank you.

Answer:Missing toolbars on my nrw laptop

Try F11

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Hi , My winXp IE7 came up without any tool bars or buttons since last week. I tried a system restore to an earlier working date also re-installed IE7 and no luck! In IE7 no tool bars and also no new window tabs and rightclick also does not function. Pls help...............

Answer:IE7 in xp . all buttons and toolbars missing

if possible attach a screen shot of your IE screen??? it would be helpful to give you suggestions.

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I went into my power options to change some of the advanced settings and most of them are missing? I am on windows 8.1 with a week old Surface Pro 3. I want to say I read somewhere that hyper-v can cause options to be missing, but I honestly don't even know what that is and I don't have it installed.

Screenshot attached

Answer:Options Missing from Power Options Advanced Settings

Hello Mossalot, and welcome to Eight Forums.

The power options you have available are determined by Windows for your specific system.

What specific options would you like to have back, and I'll post back with how to restore them?

For now, check the tutorials below to restore any you may want.

How to Add or Remove "Allow Away Mode Policy" in Power Options in WindowsHow to Add or Remove "Allow sleep with Remote Opens" in Power Options in Windows 7 and 8How to Add or Remove "Console lock display off timeout" in Power Options in Windows 8 and 8.1How to Add or Remove "Dim display after" in Power Options in WindowsHow to Add or Remove "Enable forced button/lid shutdown" in Power OptionsHow to Add or Remove "Hard disk burst ignore time" in Power OptionsHow to Add or Remove PCIe "Link State Power Management" in Power Options in WindowsHow to Add or Remove "System unattended sleep timeout" in Power OptionsHow to Add or Remove "Turn off hard disk after" in Power Options in WindowsHow to Add or Remove "USB 3 Link Power Mangement" in Power Options in Windows 8How to Add or Remove "When sharing media" in Power Options in Windows

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Okay here goes. I'm running Internet Explorer 7.0.5730.11 but when I double click the desktop icon, which has now gone missing by the way, or single click the Quick Launch toolbar IE7 icon, a 'pop up' type window opens i.e. no toolbars at all and it's the type of window that adverts pop up in, therefore depressing the ALT key is pointless.

If I continue clicking the IE7 icon a number of times more 'pop up' type windows open but eventually, around the 4th or 5th time, a proper window opens with all the tool bars but then I have to close the four or five 'pop up' windows that opened previously. Those pop up windows do open displaying my selected homepage but of course I can't do a thing because there are no toolbars.

I have tried deleting the ITBar7Layout value found at HKEY_Current_User\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser as suggested in the Internet Explorer Web Development MSDN forum but it does not solve the problem.

It is driving me nuts so I'd appreciate any help.


Answer:Internet Explorer 7 All Toolbars Missing

Hi kandimann7,Try pressing the F11 key.If nothing happens,try running this little program: This little application should repair the registry entries that may have become fouled up.You can also:Run the Windows Live Onecare Free Scan.Go to Windows Live Onecare Free Scan (using Windows Explorer only)It will say "Get a free PC safety scan" sure you click "Full Service Scan" in the middle of the page andnot the "Try It Now Free" on the right side

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I am running Windows 7 Home Premium 64 bit. I normally do not use IE, but have to for work.

It is not a case of clicking the Alt button or F10 -- those don't work.

I tried uninstalling, updating, reinstalling IE11 -- no dice.

I cannot open additional tabs: Ctrl-T does not work.

Not sure what can be done at this point. I did a search, but all talk about clicking Alt or F10. I assume there is something in the registry, but not sure where to look.

I tried system restore, but do not have very many restore points, so I could not go back far enough.

Please see attached screen shot. Thanks in advance for any suggestions.

Answer:ie11 menu bar and toolbars missing

Try using Clean boot,
After using Start and typing msconfig
Go to the Startup section and take as many screen shots to get a complete listed,
Most will say only your security should start with windows,
Then go to the Services section and on the bottom left Check the box to Hide all Microsoft services,
Then take more screen shots,

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I have a client computer running Windows XP, current on all updates, that suddenly lost all but two taskbar toolbars (see attached image).

Every user in the company is a "Power User", the problem only happens logged in as a limited user, when I log in as Administrator all of the toolbars are available. I've tried logging in as myself as a power user and got the same results so I know it's not a profile issue.

I've tried all of the fixes that looked like they might work from, none worked. It seems to be a permissions issue. The group policy is administered through our server and I've forced a GPUPDATE on that machine as well, that didn't change anything either.

This is happening on 2 out of about 180 machines. Please help, I can't find any info on this.


Answer:Solved: Toolbars Missing on XP Taskbar

Welcome to TSG...

The last entry on this page looks simple enough to try...if it doesn't work, we'll try something else.

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I was tweaking the Reader to get the bookmarks back into the side panel, and apparently, I accidently ticked "hide toolbars", and now I don't have ANY toolbars and I can't figure out how to retrieve them at all.


ETA: nm....I dunno how or came back in when I closed the app and reopened it.
the mysteries of applications!

Answer:Adobe Reader 8-missing toolbars

For future referenceIf you don't have the menu bar, press F9To enable toolbars, press F8

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I have a system with IE 11 that I can?t get any toolbars like Google or Norton to work.
I can go into Manage Add-Ons, enable a toolbar that is installed, no errors pop up. But they never appear in IE. They don?t show up in the Toolbars menu drop down either.

I?ve tried Restore Advanced Settings and a full Reset in Internet Options. I?ve even uninstalled IE 11, reverting back to 8 (had same issue), then reinstalling 11.
Has anyone ever seen this? Have a fix?

Jim Brown

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google toolbar dont work on comp icons wont come up on browser.all i have is http search engine & google search engine.i have menu on top,start etc

Answer:status bar missing,any toolbars (google,tec.)

Right click somewhere on an empty spot on your tool barand check Status Bar or what ever you want to appear.Peter

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As You can see in ss some toolbar is missing

only workaround i found was backup reg from another same os and merge it prob system however it will show toolbar but not solutions as soon as we uncheck that reg added toolbar it gone again for ever
Also reg added toolbars show not name but show checked icons if still didn't get it what is workaround then tell me i will upload more ss

This problem is really frustrating i even tried replace explore.exe and exporerframework.dll still not worked

The toolbar that i mostly willing to toggle is networx desk bend toolbar that is installed when we install application
And tablet input toolbar

Looking forward for genius answer excluding clean install or reformat

OS Windows 7 Ultimate 32 bit gdr latest build

Answer:Problem Taskbar's toolbars is missing!

Hello Yagnesh, and welcome to Seven Forums.

Resetting taskbar toolbars back to default may be able to restore them.

Taskbar Toolbars - Reset and Clear in Vista and Windows 7

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I have lost all toolbars in Internet Explorer and cannot restore them. I have also started getting pop-ups. I followed your instructions in your post for cleaning and scanning my computer. Everything was clean except Ad-Aware. Ad-Aware is showing 4 items: 3 are categorized as Data Miners (2 Reg Keys and 1 Reg Value) and 1 Vulnerability: Reg Value ? this is the TAC:

Object Type:RegData
Size:25 Bytes
Location:software\microsoft\windows nt\currentversion\winlogon "Shell" (explorer.exe, msmsgs.exe)
Last Activity:5-22-2005
Risk Level:Low
TAC index:3
Comment:Shell Possibly Compromised
Description:General Windows Security Issue. Your system security may be compromised. The specifics of the possible compromised item are listed in the comments section.

I also use AVG Anti-Virus and it has found the Trojan horse Collected.6BC in C:Windows\system32\hp114.tmp.

I am running Windows XP with SP1.

Thanks in advance.


Answer:Internet Explorer missing all Toolbars

Fisrt, download ABIremover and save it to its own folder like c:\ABIremover

- Now extract the abiremover.exe file from the ZIP file into the folder you created but do not run the EXE yet.

- Reboot into Safe Mode with no network suppost and do not run anything else but what I tell you to run!

- Run the ABIRemover.exe, press install, wait (explorer window will disapear)

- When it finishes just reboot into normal mode and run the steps below.

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

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I cannot figure out how to access my toolbars in windows explorer. 
I have installed an add-on toolbar (ImageRight), which is showing up fine in Internet Explorer, but is not available in Windows Explorer, in fact, no extra toolbars are available.  When I right click on the toolbar, it just gives me the option to lock the toolbar, but the list of other toolbars to choose from is missing.  
Several others in my office have installed this just fine on their PC's (same operating system, etc).  
I have attached screen shots, to show the IE toolbar and what it looks like, and how it doesn't exist on my Windows Explorer toolbar.  
ImageRight is our paperless filing system.  The toolbar gives me one click capabilities to send files to our filing system.  

Answer:Windows Explorer Toolbars Missing

When you were installing ImageRight, did you make sure to check the option for the Windows Explorer?  Sometimes programs have it as an option, but you must check mark it to install and enable it during the initial installation.

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We had a short power outage and when one of the networked computers was restarted, the icons and taskbar were aol. The background is in tact but the screen area appears smaller.

We have to Ctrl-Alt-Del to get the Task Manager to access some programs.

Internet Explorer 5, Windows XP and Microsoft Outlook will not open from the Task Manager and we can't run them. The other two networked computers were not altered. We reinstalled Windows XP with no success.

I hope someone can help us!

Answer:Missing desktop icons and toolbars

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My word program opened with no menu or toolbars. Never had this problem in the past.
I have tried shutting down windows and opening in safe mode, but it opens without any menu therefore I cannot access the full screen feature that I thought might be the problem.
I would appreciate any advise from word experts out there.

Answer:word 2000 missing menu and toolbars

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i would seriously appreciate any help to re-enable my ability to visit the microsoft update page. When i attempt to do so, IE simply closes. As well, i have no toolbars on IE so cannot change any options whatsoever (though exclusively use Mozilla Firefox, using IE only for updates).

Also, i have found a file called "GPInstall.exe" in my windows directory and Net information suggests it is a virus, but seems basically inconclusive.
Here is my Hijackthis log.
As i said, any help would be seriously appreciated.


Answer:Microsoft Update disabled and IE toolbars missing

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
If you cannot seem to login to an infected user account, try using... Read more

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I have word 2000 operating on windows 98. The other day I opened up word to find I had no taskbars or toolbars. I get a cursor, the ruler and the bottom info. Alt commands do not work. If I right click in the document area I get a menu for thesaurus, font, paragraph and hyperlink. I can only save when I exit the program and it prompts me to save. I am missing my office disc and would really like to resolve this problem without having to do out and buy another microsoft program and reload.
Please Help

Answer:Word 2000. Missing taskbars and toolbars

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Was having a suspected virus problem, but scan using McAfee Security Center with latest updates was not picking up anything. McAfee was, however, blocking a buffer overflow everytime IE7 was started up. Also, no toolbar on IE. Tried using MS support fixes for missing toolbars ( and removed ITbarlayout in suggested registry locations. Toolbars reappeared. Overflos continued.

Other Anomalies: May be unrelated, but ...
1. Excel: Weird issue with colorless/washed out Excel dialog boxes. Color is restored when file is opened in Excel Safe Mode. Ran Office Repair. No help. Other than washed out dialog boxes, Excel seems to be fine.
2. Outlook: When using Drag and Drop to add attachments to an OL email there is an occasional >30 sec hang while the file is being dropped. Sometimes the drop results in a corrupted file. Delete and drop again, works fast and files are intact. File size or type doesn't seem to matter.
3. Taskbar: Delaying action similar to OL problem occasionally occurs when expanding/contracting the Quick Launch area to expose or cover items in the Quick Launch area of the Taskbar. Basically freezes the Task Bar for >30 seconds then breaks loose and all is normal.

Ran combofix as recommended on one of the websites. Seems to have fixed the IE problem (no Buffer overflow), but didn't fix the other anomalies (which may be unrelated). ComboFix website recommends having an "Authorized Helper" (sound... Read more

Answer:IE7 Buffer Overflow, Toolbars Missing and Other Anomalies

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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I am trying to draw arrows in an e-mail. I'm using Outlook 2003 in Windows XP. It seems I only have access to about 4 toolbars, i.e., Standard, Advanced, etc. The drawing toolbar is not there.

Is it not available in Outlook 2003?

I've Googled for over an hour and just can't find any definitive answer.

Answer:Solved: Missing Toolbars in Outlook 2003

Welcome to the forum.

You are using Outlook as an email editor instead of Word. To change that go to "Tools">>"Options" from the menu bar and select the "Mail Format" tab. Within her check the checkbox that says "Use Microsoft Word to edit E-Mail messages." Some of the names might be different since I am not using 2003 anymore.

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Hi MS Word word 2007 started to to do odd things so I searched for a way to set it back to default. Unfortunately I cant find the same search nor can I remember how I did it the thing I do remember is I added /a. to a string in word in a box. Not by typing winword.exe /a.The thing is my customised toolbars that I use disappear after closing down word and I have to reset them again, it seems as though it defaults to factory settings after adding the /a.

Answer:MS Word 2007 Customised toolbars go missing

OS Vista Home

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after a fresh install of windows 7, I have no context menus anywhere - desktop, apps, all gone. No one seems to have experienced this or else I've missed something major. I'm wondering if this is related to another problem I've noticed also: whenever I try to install certain programs I get an error message stating that the version I'm trying to install is not compatible with Microsoft ME, even though I'm running Win 7. This is installed on a media center style computer though. I know I can live without the context menus, but having them back would sure make life a little easier. Am I all alone here? I sure could use a little help. Here are my computer stats. Thanks

Operating System System Model
Windows 7 Ultimate (build 7137)
Install Language: English (United States)
System Locale: English (United States) Enclosure Type: Desktop
Processor a Main Circuit Board b
2.00 gigahertz AMD Athlon 64 X2 Dual Core
256 kilobyte primary memory cache
512 kilobyte secondary memory cache
64-bit ready
Multi-core (2 total)
Not hyper-threaded Board: Gigabyte Technology Co., Ltd. GA-M51GM-S2G
Bus Clock: 200 megahertz
BIOS: Award Software International, Inc. F14 11/20/2007
Drives Memory Modules c,d
250.05 Gigabytes Usable Hard Drive Capacity
236.57 Gigabytes Hard Drive Free Space

LITE-ON DVDRW LDW-451S ATA Device [CD-ROM drive]

WDC WD25 00JS-00NCB1 SCSI Disk Device (250.06 GB) -- drive 0, s/n WD-WCANK7748015, SMART Status: Healthy 3520 Megabytes Usable Installed Memory
... Read more

Answer:ALL context menus are missing

Did you make a System Repair Disk after installing Windows 7? If so try it.
Otherwise suggest you try repair/restore of the OS

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After installing and then uninstalling (because of BSOD) the fubar'd security patch from last week, I now can not get right click menus anywhere. Nothing happens when I RT click. I've googled and gotten many hit on single missing items but nothing on all missing items.

It seems my registry is broke, under.
HKCR\AllFileSystemObjects\shellex it contains "(Default) REG_SZ (value not set)" that's all

HKCR\Directory\shellex\ContextMenuHandlers "REG_SZ (value not set)"
\DesktopDockShellExt "REG_SZ (value not set)"

Then several apps have there menus add on listed all with data in them. It seems to me I'm missing some data points in these registry blocks. Dose anyone know what is supposed to be in there?

Win 7 x64 system

Answer:Missing / No Right Click Menus.

Hello Indie, and welcome to Seven Forums.

Are you able to expand (double click on) the HKCR\AllFileSystemObjects\shellex key to have the ContextMenuHandlers and PropertySheetHandlers subkeys under shellex?

As a test to see if your context menus may just be disabled instead, see if using step 1 in OPTION ONE of the tutorial below may be able to help afterwards.

Windows Explorer Context Menu - Enable or Disable

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I am struggling to come to terms with both Windows 7 and IE9. Call me a ludite, but I still prefer XP.. Never mind. More importantly, I do miss the drop down menues that were a feature of previous versions - where, in particular can I now manage my toolbars, ensure everything is locked etc. And finally, is it possible to convert the 'Tools' button into a toolbar?

Answer:Using IE9 - missing drop down menus

You may find this article useful on IE9 features. Don't use it myself as I much prefer Firefox.
Stick with Windows 7 - it really is very good. Have a look at this article about toolbars.
If on the other hand you would prefer to have back some of the XP features, have a look at this article and the options it offers.

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Hi all, I recently took delivery of a Yoga 2 13", and once I figured out how to get into the BIOS I took a look around and made some notes. Initially the menus were: Debug, Information, Configuration, Main, Advanced, Security, Power, Boot. At some point the contents of the BIOS changed and now Debug, Main, Advanced and Power no longer appear. Does anyone know what might have caused that, and how I can get them back? T. 

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Hi All

I have a client with a strange OfficeXP problem which I have never seen before. any of the Office apps can be opened without any problems, but when you click on the menu bar only the shadow of the menu apears! This only happens in OfficeXP - there are no customising/tweaking utillities on the machine and all other apps work fine. Tried the usual repair, then uninstall/re-install of office.

Any ideas would be appreciated



Answer:Missing Menus in OfficeXP

I'd love to see a screenshot of that.

Anyway, ALL Office apps?

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How do I get the menus at the top in like the first pic

Mine is missing it:


Answer:Menus missing from windows

While clicked in the window, press the ALT key, and the menus should pop up.

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I am having trouble sending mail and info on web seems to advise it is my SMTP settings. Problem is that I don`t seem to have the OUTGOING SERVERS pointer on the Accounts Settings or Options. I have Server Settings but that only allows me to choose default Server.

Has anyone else had this problem ? Is it likely to be the result of security settings or browser interference or something like that. I can`t see anything on the Mozilla advice pages about this.


Answer:Thunderbird missing menus

I can`t find the replies that were here yesterday, although I have emails of them in my gmail account.

I was asked to provide further information. Here it is

In Gandi I have a domain with 5 free email accounts. I have used 4 of these recently to set up new email addresses. Gandi only collects mail and forwards it to servers, not to email clients, as I understand it because it only deals with mail boxes. I set these up to use POP 3 as suggested by gandi.
I have set up gmail to collect mail with gandi addresses by adding the gandi accounts to



on gmails Settings: accounts page.

On the gmail site, I have sent an email from the primary gandi address to my husband (who has a computer in the next room with separate email account with Yahoo). It arrived almost immediately . And I have sent and received one from his address to primary gandi address without a problem.

But if I write one in Thunderbird to my husband, it is rejected with An error occurred sending mai with following error mesagel:

The mail server sent an incorrect greeting: +OK Gpop ready for requests from d6pf35627393eev.7.

So I think it must be the Thunderbird settings that are incorrect. As I said I cannot check the SMTP settings on Thunderbird because I cannot find the menu. It is not where it is supposed to be. When I go on to Account settings, I find the menu for using default server but nothing... Read more

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I'm missing my icons and toolbar in MS Word XP....meaning everything at the top of the window is missing even "file", "edit", "view"..etc...
I'm not on a network...I haven't tried re-installing office because I've misplaced my Office CD
I never experienced this anyone have any suggestions or familiar with this issue??? Please help? Thank you.

Answer:Missing Drop-Down Menu, Toolbars, and Icons, in MS Word XP

Can you take a screenshot and post it? Sounds like you have gone to full screen mode. Are there any menu items or buttons showing?

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When I click on sites from Google searches in either Internet Explorer or Google Chrome, the sites redirect to completely different web addresses.  I've gone to Add/Remove programs in the Control Panel and removed newly installed toolbars (Snapdo and the like) that seem to appear from nowhere.  Now today I received a RegSvr32 error saying "The module "C:\Users...\Local\Deluxe Digital Studios\bordbk150.dll" failed to load.  I don't even know what or where this program appeared from.
I use Norton Antivirus software, and of course nothing comes up in the scans.  Please help!

Answer:Google Redirect, random toolbars and now missing bordbk150.dll

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Up... Read more

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good day, i posted this in the xp forums but Paul47UK said i should repost in this Malware forum, thanks to Paul and all of you!

xp, dual core 2.5ghz, 500gb, 1gb of ram, hp
a couple days ago, while doing my usual browsing for pics, i saved some pics to my usual picture folder and noticed the pics weren't there or anywhere on my hard drive. i tried saving the pics to my desktop, documents, an external hard drive, etc... and the pics are nowhere to be found. i did a complete computer search and the pics are nowhere to be found. now to add to that drama i open mozilla firefox and my yahoo toolbar is gone but google toolbar is still there, i click view and yahoo and another toolbar aren't even listed. an even bigger problem is idm (internet download manager) is no longer viewed when i right click.... actually when i right click several things are missing. the only things i see when i right click with firefox open is view image, copy image, properties and a couple of others----several things are missing including download with internet download manager, and several firefox extension programs. this hurts can anyone help? the icons on the bottom of the screen like volume, different softwares, etc... are gone.....the only thing i've changed lately is after running no virus program for the past 5 months i decided to download avg free, i ran a scan and it caught a few things and cleaned them, then websites were moving slow, lots of hesitating, so i decided to uninstal... Read more

Answer:pics won't save, icons missing, toolbars gone, no restore, etc......

hijackthis log

Running processes:
C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\PROGRA~1\NVIDIA~1\NETWOR~1\Apache Group\Apache2\bin\apache.exe
C:\Program Files\Eset\nod32krn.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBCSSvc.exe
C:\PROGRA~1\NVIDIA~1\NETWOR~1\Apache Group\Apache2\bin\apache.exe
C:\Program Files\Creative Professional\E-MU USB Audio\EmuUsbAudioCP.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\Common Files\Motive\BellSouthBrowser.exe
C:\Program Files\Internet Download Manager\IEMonitor.exe
C:\Program Files\STOPzilla!\STOPzilla.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://hometab.bel... Read more

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Problem started with google search results redirecting. Then on booting computer, bottom toolbar and all desktop icons not loading until several bootups. Also periodicd pop ups, last one said " Svchost.exe Application error, 0x0000000c could not be read" Any help greatly appreciated, main work computer for new shop.

Side note, could not enable windows firewall, error, ISC not running and would not start.

DDS (Ver_11-03-05.01) - NTFSx86
Run by User 1 at 12:15:31.14 on Mon 05/09/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1022.386 [GMT -7:00]
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\CyberLink\... Read more

Answer:Google redirects, toolbars and desktop icons missing

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator&#... Read more

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On the bottom left of the Taskbar, there are two icons: one gives me the task view and is NOT a problem. I am very new to W10 so I'm not sure how the window icon is supposed to work. If I right click, I get a menu and I understand that. However, if I left click, nothing happens. I suspect I inadvertently changed a setting. I used to get, on the left side of the monitor, when I left clicked, a different menu and some apps that 'looked' like W8. Can someone help me get back to this point please? If I'm not being clear in my explanation, please tell me and I will try to clarify.

Answer:Start Menu: One of two menus is missing

looks a windows systemfile is broken,

Use SFC to check and repair windows systemfiles.

See this tutorial SFC /SCANNOW Command - Run in Windows 8
SFC Command - Run in Windows 10 - Windows 10 Tutorials

If SFC could not fix something, then run the command again to see if it may be able to the next time. Sometimes it may take running the sfc /scannow command 3 times restarting the PC after each time to completely fix everything that it's able to.

If not, then run the Dism /Online /Cleanup-Image /RestoreHealth command to repair any component store corruption, restart the PC afterwards, and try the sfc /scannow command again.

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Logfile of HijackThis v1.99.1Scan saved at 11:15:11 AM, on 9/3/2007Platform: Windows XP (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 (6.00.2600.0000)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Ahead\InCD\InCDsrv.exeC:\Program Files\Internet Explorer\iexplore.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exeC:\WINDOWS\System32\jalkqjcu.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\System32\wdfmgr.exeC:\WINDOWS\System32\VTTimer.exeC:\WINDOWS\System32\VTtrayp.exeC:\Program Files\Java\jre1.6.0_02\bin\jusched.exeC:\WINDOWS\System32\qjhins.exeC:\WINDOWS\SOUNDMAN.EXEC:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exeC:\WINDOWS\System32\qjhins.exeC:\WINDOWS\System32\kvmxais.exeC:\WINDOWS\System32\jziins.exeC:\WI... Read more

Answer:Slow Process, Missing Menus

Welcome to the BleepingComputer HijackThis Logs and Analysis forum martti My name is Richie and i'll be helping you to fix your problems.Your pc is extremely badly infected due to the fact you've no virus protection installed,and no firewall.Your pc has no Service Packs installed,your pc is totally unpatched.You should seriously consider formatting the drive and doing a clean install of the operating system.You should read the info in the link below and reply back into this topic and let me know what you want to do.When Should I Format, How Should I Reinstall:

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I have an HP Compaq 6200 SFF running 64-bit Windows 10 Pro that won't print to either of two HP printers I have tried.

I have tried an HP OfficeJet 3830 and an HP OfficeJet 4650 and get identical results with both.

I can, though, print to a Canon MP470 (so maybe the brand needs to be non HP-to-HP, ha, ha!).

In all cases, I am using a wired (USB) connection between PC and printer(s).

I have tried two different USB cables, and get the same results with both.

The printer shows up in Control Panel -> Printers and Devices.

I have tried removing and rediscovering the device from 'Printers and Devices' via right-click -> Remove. This has not fixed the problem.

I can scan ok (with either HP printer, and to a file on the PC), but in various apps (browsers, word processors, spreadsheets, MS Paint, etc), but in all cases there is no entry for either HP printer in the Print drop-down menu.

I have tried both: i. printing after allowing the printer to install via plug-and-play; and ii. installed HP's printer drivers. In both cases, the printers are missing from the drop down menus.

In 'Printers and Devices', if I right-click on either of the problematic printers and choose Troubleshoot, the result is 'Troubleshooting couldn't identify the problem'.

In 'Printers and Devices', if I right-click on the problematic printer and choose Properties, then Hardware tab, Device Status is, "This device is working properly." There are three entries in the Hardware tab ... Read more

Answer:Printer missing from drop-down menus

Hi JustSomeGuy. Welcome to the TenForums @JustSomeGuy

Normally HP products like you to install software and when they ask you connect device. Seems like a technicality but worth trying. I would uninstall devices, drivers and software and then retry.

Before doing this I would ensure I had a system image made with your tool or Macrium Reflect (free). Then if something goes wrong you can get back to where you were.

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I have a windows 10 laptop that is missing the text on the background of icons / menus,but not all of them. Example would be right clicking in device manager and the options that popus up is all white and cant see the text. But if I go into safemode it works fine, no issues.

Things I have done:
Set a new theme,updated and reinstalled video card drivers, SFC scan and no errors. Reset video card settings for users.

Answer:Windows 10 missing Text on menus

First backup important on to atlas a 10gb USB or more, then download windows 10 64 bit is from get into pc then use rufus to put the image on a different USB drive. AT LEAST 20gigs. Then boot from the USB with the windows 10 on it, then go through the setup process. Afterthat, you can copy all of the data on the other usb. If this does not help, Contact Windows support.

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Hey everyone I have a bit of a troubling problem. For some odd reason, my computer is not displaying red at all...except for the monitor menus. I have narrowed it down to some type of connection problem or a motherboard problem by eliminating possibilities. I tried a second monitor and still had issues. Any advice on how to proceed? Before the complete loss of red, it would flicker on and off for a while (2 days before). I tried cleaning out the inside of the case, restoring my computer to a month before, reinstalling the video card drivers, restoring all the monitor settings to the original ones, tweaking the actual video color settings. So, if any of you have any ideas how to go forward, it would help a lot. Thanks beforehand.

Answer:Solved: Odd....all the red is missing except for moniter menus

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Greetings again, and Happy New Year! A few days ago something (or things) bad, found their way onto my Media Center Edition pc. These manifest via a screen with a bold security page telling me that I was possibly infected with viruses,worms, etc. Having had experiences with these screens before, I did not try to exit out, or click on the "close" button. I went to the task mgr 1st where I thought I could kill the screen, but found that the task mgr closed as soon as I opened it. This led me to believe that I did indeed have an infection of some sort, and since it had obviously made it past my antivirus program (avira), I made the decision to reinstall the OS, as this had happened before. My computer is an Empower Media Center brand and runs the Media center version of XP Pro. Once I began the install however, I began to have problems. I started getting messages saying that this file or that could not copy, so I made the decision to put Windows 7 on it instead. This is the RC version, and, having tried it on another computer and found it to be a welcome change to what I had found with Vista, I was more than eager to see how it would perform on this computer. The install went without a hitch - I did a clean install and 7 looked great. I decided to start personalizing it by changing the default theme. That's when I discovered that I have no context menus. I tried right clicking on files, folders, even on my browser, all to no avail. My context menus have simply disappea... Read more

Answer:All context menus are missing in Windows 7

You could try a System Restore to a point prior to your changing the default theme or this may help:

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I started using the free version of this program after a recommendation on this forum a couple of months ago and found it to be extremely good. I updated it last week and I`ve just noticed that the menu bar now only contains the Help Menu. The File, Edit, View etc have all disappeared. Even the Help menu lacks the former option to Check for updates.I downloaded the latest version from the website click here and reinstalled but no difference. It is Version 1 (Build 0026) dated 5 October. Anyone else have this problem?

Answer:PDF-Xchange Viewer Missing Menus

BumpAnyone remember the original post? (Pessala I think)

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I have just tried to burn a DVD from data that I extracted from a VCD (so I could create a nice menu and chapters etc for the beginning) However, it went through 2h 30m of converting the VCD data to be able to burn it to DVD and then failed when it came to burning the DVD.

It said that the burn process failed and saved an error log for me (attached) I checked before I started the burn that the disc wasn't written and it was totally blank, and it was.#

Perhaps it has something to do with my previous problem with nerovision I discovered this morning?


Previous Problem - Hi everyone

I recently installed Nero 7 Ultra version which works perfectly, Nero 7 is much better than the 5 I got with my computer a year ago.

Anyway, NeroVision (the DVD authoring program) has templates for the menu's of DVDs and SVCDs but the pre-stalled backgrounds and templates that come with the CD appear to not work. The files are in the Nero windows folder but the pictures (if you click on them) say "no preview available" like they're blank files or corrupt or something. I've tried a full reinstall of nero 7 ultra twice and it's not fixed the problem.

Unless my disc is broken? I don't really know what else could be the problem. Or perhaps I could just delete the template files and get them from somewhere else? Or install them over the top of the corrupt/empty files?



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whenever i rightclick the start menu icon the menu doesnt show whole so i cant see the words i cant even select it and the date and time in the lower right corner is missing and also when is go to my pc or control panel the file explorer doesnt show anything no documents music photos everything missing and when i open a program there is no close maximize hide button i believe it was something of a bug or might be a virus if you know something plz help me

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xp, dual core 2.5ghz, 500gb, 1gb of ram, hp
good day, a couple days ago, while doing my usual browsing for pics, i saved some pics to my usual picture folder and noticed the pics weren't there or anywhere on my hard drive. i tried saving the pics to my desktop, documents, an external hard drive, etc... and the pics are nowhere to be found. i did a complete computer search and the pics are nowhere to be found. now to add to that drama i open mozilla firefox and my yahoo toolbar is gone but google toolbar is still there, i click view and yahoo and another toolbar aren't even listed. an even bigger problem is idm (internet download manager) is no longer viewed when i right click.... actually when i right click several things are missing. the only things i see when i right click with firefox open is view image, copy image, properties and a couple of others----several things are missing including download with internet download manager, and several firefox extension programs. this hurts can anyone help? the icons on the bottom of the screen like volume, different softwares, etc... are gone.....the only thing i've changed lately is after running no virus program for the past 5 months i decided to download avg free, i ran a scan and it caught a few things and cleaned them, then websites were moving slow, lots of hesitating, so i decided to uninstall avg free, i actually had avg free a few months ago but it kept making websites move slow and a bunch of false warnings... Read more

Answer:pics won't save, icons missing, toolbars gone, no restore, etc...... malware?

Welcome to Major Geeks!

Please uninstall HJT as it will be properly installed when you do the following:

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

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 :exclamationI downloaded IE7 a few days ago. It's very different from IE6. I don't see any of the usual Menu tabs, such as file, edit, view, go etc. There is no help tab to see if I actually got the finished Ie7. I'm pretty sure it wasn't the beta. It wasn't supposed to be. I get to my favorites by clicking on the gold star located at the far left of the "toolbar" (all icons).My entire computer is running very slow both offline and on. I often lose my internet connection and can't load web pages with either IE7 or Mozilla Firefox. Would the 2 browsers create a conflict?  It didn't seem to before IE7.  I've been trying out Firefox for a couple of weeks now, but some sites require IE.Any suggestions?I run Zone Alarm, AVG and have AdAware also. I'm running a Dell Dimension 2400XP Home Edition SP2CPU 2.20 ghz512 ram40 GB hard drive NTFS - 72 rpmDSL Westell Modem Model 2200Thanks for any help you can givemejco

Answer:Menus missing-the whole row (file, edit, view etc)

Right-click in some of the blank space in the menu area (e.g. to the right of the tabs).  Check the "Menu bar" option.  There should be no conflict between the two browsers.Your computer may benefit from a system cleanup.  I use the following routine on all the computers I service:CCleanerEusing Free Registry CleanerDefragSpybot S&DVirus checkWindows UpdatesX-Ray PC (to check for rogue processes)

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I think this is related to tiles disappearing on the start menu. It feels like a graphic bug.
But I'm not sure.

Answer:Text in right click menus on taskbar missing

Hi, you may find the following of interest, if not of immediate help, but it may suggest something..
As it turns out, the data for the Jump List items isn’t in the registry at all, but in the user’s AppData. Specifically, in a collection of files in %AppData%\Microsoft\Windows\Recent\AutomaticDestinations. There’s one file per application; I had a somewhat magical 42 files in mine. I noted that there is also a similar folder called %AppData%\Microsoft\Windows\Recent\CustomDestinations, with fewer files in it, and which I suspect contains a cache of Jump List items that have been added programmatically by each application (such as the ‘Play All Music’ command on Media Player’s Jump List.
The files in these folders don’t have particularly useful names, but if you open them in Notepad the contents will give you a clue as to what program each one belongs to (note: don’t edit the files directly). When I compared the folder on different machines it was clear the names are the same for each application.
The file for Explorer.exe was actually the first in the list for me, and is called 1b4dd67f29cb1962.automaticDestinations-ms. The solution was simple; delete the file. As soon as I had removed it, I was able to re-pin folders, the removed file was recreated, and my life was once again sane.

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This is curious. I finally have the time to post an inquiry.

Back in December, I went to open my Windows Task Manager (a program had froze), and I noticed that the menu tabs at the top were missing. I don't know why or how this happened. Is there anyway to get them back?
I've included a screen shot (I hope that worked anyway) of how it displays now. Fortunately I figured out that by hitting the Esc key, the task manager window will close.

System Info:
OS Version: Microsoft® Windows Vista™ Home Premium , 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4400+, x64 Family 15 Model 107 Stepping 1
Processor Count: 2
RAM: 1790 Mb
Graphics Card: ATI Radeon X1250, 256 Mb
Hard Drives: C: Total - 147761 MB, Free - 90819 MB; D: Total - 147487 MB, Free - 147391 MB;
Motherboard: Acer , F690GVM
Antivirus: Bitdefender Antivirus, Updated: Yes, On-Demand Scanner: Enabled


Answer:Solved: task manager menus missing

This may help.

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Hi, I've got a slightly odd issue.
I've recently built a new pc (hp dc7800) with XP and office 2007 - the problem I have is that after about 24 hours of use (well left on over night) i wont be able to get any context menus or see the performance tab in the task maniger if it loads at all.
Closing a window usualy lets it work for a short period before it happens again.

The pc is a E6550 with 2gb of ram which should be more than enough memory.


Answer:Missing task mgr performance tab & context menus

Hi .

Tried running chkdsk /r from the Start/Run window?

If not, try it and make sure that there is a space between the k and /.

I'm surprised every day by the number of issues that running this command will resolve.


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apparently windows explorer in vista is suppose to have options to view classic menus, reading pane and others based on articles i've found around the net -"+"missing"&hl=en&ct=clnk&cd=8&gl=us

the only options i have under Layout is menu bar and navigation pane

how do i like vista you say? gee, it feels exactly like this:

Answer:Missing reading pane, classic menus?

You just want the classic look of windows? is that right?
You can turn off the UAC thing, I did.
hit "windows key"-r and type in msconfig. go to tools and scroll down to select disable UAC. click launch. now just restart the computer.

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Hi Team,

I am hoping that someone might be able to help me with this quirky issue because I have had Windows 7, and 10 machines in the past, yet for this particular machine, I am missing the "Toolbars" option within Windows Taskbar.

The attached picture basically explains the issue quite well, as you can see, I do not have another link to the Toolbars link.

I have scoured Youtube, and Google, and cannot find a way to get this back at all. CTRL+R for "%UserProfile%\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch" showcases the folder but I am missing this link. I cannot find an option to enable this either.

Can someone please help? Thank you.

Answer:Dell Laptop missing Quick Launch - Taskbar > Right Click > Toolbars

Mine shows Cortana where yours says Search and above that mine shows Toolbars. Maybe Cortana is turned off on that machine...

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Things arent the way it says when I look it up, get more confused. Had IE, tried Edge, wasnt crazy about it, now did Chrome for default browser.

Also, no longer have the words at upper left with drop down menus.....the file/edit/view/tools/help, etc?

Answer:Can't get favorites from edge to chrome, and missing drop-down menus

Hello ImLost,

The tutorial below can help show you how to export your favorites from Microsoft Edge and import them into Chrome.

Import Favorites from Microsoft Edge to Chrome in Windows 10 Windows 10 Browsers Email Tutorials

The 3 dots at the upper right corner of Chrome is your menu button.

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My browser (internet explorer) is missing the delete history and other genreal tasks under the internet options in the tools section. as well at time my broswer will not open, and typing and scrolling is very slow. i do not currently have virus protection, and was worried this might be a virus.
any help?

Answer:missing options on internet options

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See the pic. Tried doing sfc /scannow in elevated Cmd and nothing untoward found.

Have no restore points to use either.


Answer:Desktop Toolbars: Right-Click on Taskbar > Toolbars Greyed Out

Hello Peter,

Strange. You might check to see if taskbar Toolbars got disabled using the same method in the tutorial below somehow.

Taskbar Toolbars - Enable or Disable - Vista Forums

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&#8216;search&#8230;&#8217;, and &#8216;sharing and security&#8217; are missing from context menus in explorer when I right click a drive letter. This only applies to the drive root for some reason. If I right click on a subfolder, these items ARE in the context menu. Is there any way to fix this? If not, what alternatives do I have for modifying existing shares on my drive roots?

-I&#8217;m running XP pro
-I have tried logging in as Administrator in Safe mode
-simple file sharing enabled
-The server service is running

Answer:‘search…’, and ‘sharing and security’ are missing from context menus in explorer

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Thanks everyone for the ad. I have a previously stable quad core Asus MB PC which since the most recent Aniversary updates has become almost unusable. Right click menus only display the shadow line and are otherwise invisible. Moving the mouse over them leaves a pointer trail resembling a PaintshopPro paint tube. Hovering over the top right close box sometimes restores the text but this can take up to a minute. Folders in tree menus in Explorer or Outlook don't highlight so one can't be sure if they are selected and even desktop icons are affected, moving one doesn't appear to work but after a [long delay the icon will jump to it's new position. I'm assuming the updates were the culprit as I have reverted to a month old image which doesn't seem affected, however the updates reinstall and it becomes unusable. At the moment I'm using the old image on wifi with metered chosen to hopefully block the automatic updates. I tend to use the Microsoft onscreen keyboard for banking etc and that displays as an empty pane with just a shadow indicating its size. The PC is an H81-M Plus with a Haswell quad processor, 16g DDR3 and a Samsung SSD C: drive. I did use the Asus windows EZ updater on the Bios a few days earlier [rather than direct USB] but it seemed to go ok. I even put in a GT730 video card [1G] in case the onboard video I'd been using wasn't compatible [no drivers since 2015] but that didn't help. Any suggestions would be most the way programs seem unaf... Read more

Answer:Dec 2016 Win10 updates cause lag and missing, empty context menus


You didn't mention resetting your BIOS (UEFI) so ...

If you think it is BIOS have you reset it by removing power cord, removing CMOS battery and holding power button for 20 seconds. I saw in one manual for a board like yours they suggested placing jumper on CLRTC headers instead of using power button. Check your manual for "Approved" method.

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Concerning Edge:

Where is the menu bar?

How do I access Internet Options?

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Normally, when I open My Computer and any folder within Windows XP Explorer, there is on the left side of the folder a series of menus, including Create New Folder, Rename Folder, plus towards the bottom left a place where photos are previewed (a preview panel). Well, suddenly, during some of my tweaks, this left side of the folders is missing! The folder simply has a list of the folders. I have looked in the Tools section but cannot find how to restore this left blue panel with all the shortcuts and info.

I have attached a screenshot that shows what I am referring to.

Please, someone, can you help me! This is a most useful tool that is now missing!

Answer:Solved: XP Explorer Folders Missing Left Blue Section/Menus!

sounds like you changed it to windows classic view ..
goto folder options and check >show common tasks in folder
edit sorry that under the general tab under folder options for that folder

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I just downloaded Windows 10 and am having issues with: missing pop-up menus; "Edge" & "Store" apps don't run (open with plain blue screens); I can't access Settings (same problem--I get only a plain blue screen); also Word 7 is buggy (i.e. the minimize button is missing when I have a doc open). From reading other threads here, I decided I should run a System File Check in Windows, but when I right click on the Start button (well...where I assume the start button is--all I have is a black square in the lower right corner!) all I get is a tall rectangle box with an arrow, and no text, no menu choices. When I click on the arrow, I get another tall box with no options.
I have an HP Touchsmart desktop (would like to give more specifics, but the "my computer" file is gone and I don't know where to find that info in 10 yet). I use that the problem? I'd sure appreciate any ideas of where I should go from here. Thank you!

Answer:Newly downlowded; missing menus, blank screens, apps don't work...

Hi AnnetteC, welcome to Ten Forums. I would try to run the SFC command and see if that helps. This is from the tutorial forum. . There are other ways to get to open a command prompt such as + X on your keyboard. The tutorial has a link to a whole bunch of different ways to open one. Work through the tutorial, it will show you a number of ways to attack this problem.

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Hello, today I turned on my PC and every text have gone missing (as title). I don't know if have anything to it, but the last thing I can remember doing that can be by any means related to that is deleting Windows-10 old [that windows.old folder] version after updating

Answer:All texts, files and folder names, right-click menu and contexts menus have gone missing!

Originally Posted by Lissandro Hello, today I turned on my PC and every text have gone missing (as title). I don't know if have anything to it, but the last thing I can remember doing that can be by any means related to that is deleting Windows-10 old [that windows.old folder] version after updating Assuming you have Windows 10.
Please provide the following info of your Win 10:
OS Build
In case you don't know how to find them......
Start button > Settings > System > left side, at the bottom, About.......
Next window will tell you what you have.
Please post those info.
Thank you.
Meanwhile, do a system file check to look for corrupt files. It will try to do repair if any found.
Assuming right click at Start button still works ?
Right click at Start button > select either Powershell (Admin) or Command Prompt (Admin) >
at the flashing prompt, copy/paste this.....
sfc /scannow
> Enter.
It will take some time. Just wait.
When finished, it will give you one of the following 3 reports:
1. No integrity violation.
2. Found corrupt files and repaired successfully.
3. Found corrupt files but unable to repair some of them.
Please post back the result.

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I use Win7, when i try to open a program using a desktop icon, i often get two or three windows; I am unable to use drop-down menus (I click and it blinks there for a second and then disappears if I move the cursor) when i try menus that have scroll-down options i cant use the mouse. Help!

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I have 2 Dell 780's that I would like to reset to factory using the Dell Recovery partition.  These are Windows 7 64bit Pro machines.  The units have 3 partitions, diagnostics, recovery and OS.  I have followed instructions to start the recovery process and can successfully get the units to boot to the standard windows restore options page, but the expected last item "Dell Factory..." is not do not see Dell Backup and Recovery is nothing on the C:\ partition I wish to retain and want to do a clean (re)install, ideally on a formatted drive.  I would like to keep the recovery partition functionality intact so this can be done again.  I rather not do an upgrade where I get left with a windows.old folder and other unused folders in the root directory.Related:1 - I think I read somewhere that recovery can only be done once.  Is this correct?2 - Does recovery also include the Cyberlink software?3 - From where is the System Recovery tools run?Also have seen this:

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Hello everyone,

I'm kind of freaking out right now. I turned my computer off about 12 hours ago, and now that I turned it on again it took much longer than usual for it to prepare the desktop. When I got in, there are about 50 % of my desktop icons missing, the programs I had attached to the taskbar were missing, I opened chrome and all my bookmarks and other info were gone, most of my folders are empty (for example downloads folder contains nothing), my desktops wallpaper had changed to the default HP one, there are programs missing from the startup menu... I don't even know what other damage has been done yet. The only thing I can recall doing yesterday that could have caused this was downloading Red Alarm, but I'd love to know what is going on and how I can fix this.

Thanks for your time,

Answer:Tons of files missing, desktop reset, browsers and toolbars reset...

Some additional information:
I just found some of the missing files and folders from another location, but it seems like pretty much all software has reset somehow. Google Chrome's options, history, bookmarks etc are all gone, skype thought it was my first time using it and all the files my friend's have sent me at some point were re-sent. I even checked the trash bin, and I have no idea how but there are actually items there that I've emptied from the trash bin long ago.

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