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Ugh - Malware Removal Tools Disbled by Malware

Question: Ugh - Malware Removal Tools Disbled by Malware

Hi. Thanks for this. I need to first tell you that I don't even know how to generate the logs everyone posts here for troubleshooting. I'm sorry. Maybe someone could tell me how, then I will.

Because my laptop wouldn't even boot to the O/S last week, DELL's tech support helped me move files, reformat and reinstall the OS. I reinstalled McAfee. A security tool warning popped up. I knew it was rogue; I came here and got rid of using mbam and process explorer - very easy. Or I thought I did. On my daughter's desktop this morning, there were 3 porn shortcut links ON HER DESKTOP!!!! There was also a link to "Active Security" - trying to figure out wtf this was it turns out it was another rogue. Awesome. It at least had an uninstall on Add/Remove programs... but obviously it is not gone, if that is even the cause of all this... Thinking MBAM would be a logical quick fix, I figured I would try that. My Mbam won't load - I have reinstalled and it - it reinstalls and then when I try to quicksccan it says I don't have permissions and then I can't even open it again. I can reinstall, then it is hijacked when I try to scan. My McAfee won't scan either so both are being hijacked and I also am having the same browser redirects as others when clicking on sites from search results. McAfee can't even fix itself. In safemode, McAfee tells me the truth at least that it is not working (in regular mode it poses like everything is hunk dory but then can't scan) System Restore won't work. I don't know where to look for what is wrong, or how to get the regular scan/removal tools to work.

Let's start with someone telling me how to generate a log, and then maybe someone can help?

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Preferred Solution: Ugh - Malware Removal Tools Disbled by Malware

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Ugh - Malware Removal Tools Disbled by Malware

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

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I have scanned with AVG with the latest updates. On top of that insidious google redirect I get random pop ups even when I don't already have IE or Firefox running. Also getting sounds in the background like I'm clicking on a link, surfing the net when I'm not. And SYSTEM in task manager is hogging a ton of memory.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 11:52:42 PM, on 8/7/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\AVG\AVG9\avgwdsvc.exeC:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exeC:\... Read more

Answer:persistent malware undetected by virus scans and malware removal tools

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please download OT... Read more

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Hi, i got infected because i was triying to run malwarebytes and it skip the part of analising the files, it ended in arount 1 minute in a full scan, and i tried to download dr web cure it, and it dont allow me, the computer seems fine, but those things are very strange, and when i was running the scan i was in safe mode...
 
thanks for the help

Answer:Malware infected, malware removal tools useless

Greetings samidelcueva and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter pro... Read more

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Hi. I am trying to diagnose a problematic laptop for a friend. I don't know the details of what happened to cause the problems. The main problem I can detect is that the laptop is EXTREMELY slow. It seems like anything I try has a delayed response (even a simple mouse click). I followed the Malware Removal Guide, but was only able to run two of the five suggested tools as follows:

1) SUPERAntiSpyware - I ran this after manually updating the definition files on the version already installed and the scan found nothing.

2) Malwarebytes Anti-Malware - I was not able to update the definition files for the current version installed. After several attempts to uninstall this (via the Control Panel), I was able to do it via CCleaner. However, I was not able to re-install a more recent version due to problems with the Windows Installer service. After uninstalling an outdated version of Java (Update 14) via the Control Panel, I have not been able to install/uninstall any more programs.

2) combofix.exe - not compatible with 64-bit OS

3) RootRepeal - did not run on 64-bit OS

4) MGtools - did run; kept getting errors, but continued to completion

Attached are the SUPERAntiSpyware and MGTools logs:
 

Answer:Possible Malware preventing me from running malware removal tools

I am not seeing any malware in those logs. I do not know why MalwareBytes would not run, are you able to run it in safe mode? How does the PC behave when you use safe mode?

More than likely I think I will be sending you off to the software forum.

We can do this:

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:



O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - (no file)
O2 - BHO: (no name) - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - (no file)
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsM... Read more

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Hi all, 
 
Recently on Chrome browsing on a site a received a web site popup saying "Your browser contains MALWARE. You have to install Chrome Malware Removal Tool". Confirming with OK opens an extension page:
 
https://chrome.google.com/webstore/detail/chrome-malware-removal-to/mbdoonnjlifcmakklcaembokjhjikank
 
I have a strong suspect this is a malware!!!
 
What I'm trying to understand if what kind of malware infected the web site I visited. Some technical specs could be useful . The web site is of a my friend and I'd like to help them to identify the malware infected their web site...
 
 

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Two new malware removal tools by PC Tools just appeared on Softpedia today.
PC Tools Threat Removal Tool 2012

Fight back against malware.
PC Tools Threat Removal Tool is a handy and reliable utility designed to scan your computer for threats and remove them.

This Threat Removal Tool is designed to fight malicious code that has been known to prevent PC Tools' antivirus software from being installed. It performs a quick system scan in order to identify and neutralize the most common malware families that block, prevent, or terminate PC Tools' security software installers.

To ensure that the malware is completely eliminated, PC Tools Threat Removal Tool deletes the infected files and the registry values added by malware.

Requirements:

Administrative rights
If you are running Windows Me/XP, turn off System Restore.

Download
PC Tools ISO Burner 2012 1.0

Get the ability to access and delete persistent malware.
Safely remove malware from your computer with PC Tools ISO Burner. This is an advanced bootable antivirus tool that provides users with the ability to access and delete persistent malware.

When malware infects a computer, it gains control of many components that are key to the system's operations, making it very difficult to remove. Malware can use some of these system components to hide itself and prevent other software from detecting and removing it.

If you can't install or run a security application in the first place, then how a... Read more

Answer:PC Tools Releases New Malware Removal Tools

Ok what files are in the zip when you download it?
All I get is pcttFixTool.dll, no exe???
 

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I ran through as much of the readme as I could, but only MGtools worked. Please look at the attached logs and advise me on what to do next. Thanks.
 

Answer:Can't run malware removal tools

Welcome to Major Geeks!

Your log shows that you were in safe boot mode. You should be in normal boot mode unless that is not possible and you did not say you could not boot in normal mode.

A few of your Windows system files (ndis.sys and beep.sys) are infected and will need to be replaced by clean copies. It will be much easier to do this once we can get ComboFix to work. So let's start with the below fix and see if we can get other tools to run afterwards.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

F2 - REG:system.ini: UserInit=userinit.exe
O4 - Startup: zqosys32.exe
O23 - Service: Dhcp server (DhcpSrv) - Unknown owner - C:\WINDOWS\dhcp\svchost.exe (file missing)

After clicking Fix, exit HJT.

Now copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.




REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon]
"Userinit"="C:\WINDOWS\system32\userinit.exe,"Click to expand...

Make sure that you tell me if you receive a success message abou... Read more

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Hello all,

This is my second go-round through your instructions. The first in 04/2009 was successful. Presently, I cannot get any recommended tools to run --even if I rename an exe. I cannot locate the exe for Malwarebytes; I get an "exception unknown software exception (0xc0000409) occurred in application at location 0x77f7c60b" error message when attempting to open SuperAntiSpyWare. I attempted both in system mode and normal mode. (I have run them successfully in the past.) I see the Security Tool shortcut on my desktop and I bet its the culprit.

I am attaching two logs below. Your help is very appreciated.
Dawna G.
 

Answer:Malware removal tools won't run

Welcome to Major Geeks!

You MGlogs.zip file is not as useful as we need for two main reasons:

You don't have the current version. You are 7 months out of date.
You ran it in safe boot mode and normal boot mode is the preferred method.
Is all of the software you have that far out of date?

I will give you something to try below but the malware may have additional things hiding that we cannot see with this outdated version of MGtools.



Uninstall the below old versions of Java:
Java(TM) 6 Update 13

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: Browser Helper Object - {AFD4AD01-58C1-47DB-A404-FBE00A6C5486} - C:\Program Files\Shared\_lib.dll
O4 - HKLM\..\Run: [tijidekel] Rundll32.exe "c:\windows\system32\jetebemi.dll",a
O4 - HKUS\S-1-5-19\..\Run: [wadahetuju] Rundll32.exe "C:\WINDOWS\system32\yikujode.dll",s (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [wadahetuju] Rundll32.exe "C:\WINDOWS\system32\yikujode.dll",s (User 'NETWORK SERVICE')
O20 - AppInit_DLLs: c:\windows\system32\jisasiti.dll C:\WINDOWS\system32\gitoribo.dll c:\windows\system32\juduwuho.dll c:\windows\system32\jetebemi.dll,mapopabe.dll
O21 ... Read more

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Hi Geeks,
I'm pretty sure I have a malware issue on my PC. I can't access any security websites, like malwarebytes.org and more. In fact, I am surprised I can access the Geeks website! I can download removal tools, but they won't run and I've tried quite a few.. I can't boot into safe mode -The dreaded Windows blue screen error message comes up-"Windows has detected a problem and needs to shut down". I followed your "Read me first" and did everything I could, including remove the old Java versions. When I tried to install Java again, it said the program is not digitally signed and shut down. This has happened a few times with other installs as well. My browsers shut down frequently on their own as well. Ihave a recent hijack this log, but not sure whether to attach it or not, as it was mentioned it may be filtered as spam. Anyway, hope you can suggest something. Thanks!
Bobby
 

Answer:malware won't let me run any removal tools and more

If you can't boot into safe mode and normal mode will not allow you to run any of the scans, there isn't much we can do to help you. Have you tried running all the requested scans? Have you tried renaming them as per the Read and Run First instructions? Will MGTools.exe not run?

You can try using a different computer to create this disc and then boot to it with the infected machine. ( You will need to first go into the bios and change the boot up order to make the cd drive the first boot device.)

Kaspersky Rescue Disk.
 

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I am trying to follow clean up procedures, http://forums.majorgeeks.com/showthread.php?t=35407 and have 2 questions;
1. when I run Microsoft Windows Malicious Software removal tool, does it clean/fix automatically or do I have to click on something? I tried to go to the help section and I get "page cannot be displayed".
2. when I run Spybot Search & Destroy, I click immunize but i don't see S&D helper.

ty
 

Answer:Using malware removal tools

1. Just run teh tool there is nothig else you have to do.

2. When you Immunize; Spybot is making changes to the Registry.
 

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I have aToshiba M105 laptop. I have CCleaner and Avast Home installed. I ran Avast - no issues, ran CC and Registry cleaner. I have something on this that when I do a google search will look like legitimate results but when I click on a link will send me somewhere else, usually redirect me to an ad or the info.com.I also can not access certain websites -MajorGeeks being one of them or any of the sites that contain the malware removal tools listed in the MJ procedures. Si I tried to access MJ from another computer and save the tools to a usb stick then transfer to the infected computer. Worked OK until I tried to run the various apps. SAS I get "encountered error needs to close" Spybot - "connection w/sever could not be established" Malwarebytes just wouldn't install. Don't know what to do now ---HELP!!!!!
 

Answer:Can not run MALware removal tools

For MBAM, just run it without updating.

Have you tried running the other scans in safe mode?

The Read and Run First instructions have links to manual updates for both SAS and MBAM.

Did you run the MGTools.exe? Were there any issues with that? Can you attach the C:\MGLogs.zip?
 

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Hello All,
I have tried all possible tools
SpySweeper,Kaspersky,Spypot,Spyware Doctor,Adaware
SuperAntiSpyware,MalwareBytes,CCleaner,RogueRemover

I think its the virtumonde...The thing is I have a couple of registry entries pointing to Dlls that do not exist but even if i remove them they keep coming back.I have tried booting into safe mode and deleting them but it does not help.I am posting my HijackThis log.I have disabled system restore as well

I keep getting random Ad-Websites and messages that my computer has been affected.

I have highlighted the susicious registry entries.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 08:56:00 PM, on 03-Dec-08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system3... Read more

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Hi Guys,

Thanks for a great website, and many good tools you have put together.

I have a problem getting rid of what I think is Spyware on my wife's laptop.

She is currently unable to do Google searches properly, and all results seem to end in being re-directed to a 'Coupon Mountain' website, we can browse to some websites manually, but all those of the major malware removal companies (including yours) just result in the standard IE website unavailable error message.

I have tried downloading all the tools in your READ AND RUN ME FIRST section to a CD, and then copying them to the laptop to run, unfortunately none of them install (even if I change the names.)

I'm getting to the point where I'm considering a repair install, but would like to know if there's anything else I can do to get things fixed without such drastic action.

TIA

Neil
 

Answer:Can't Run Malware Removal Tools.

Welcome to Major Geeks!


Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
To avoid addtional delay in gettin... Read more

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Since the ComboFix will not run on Vista or Windows 7 64-bit, I have to look for new malware/virus removal apps... It was good while it lasted. So what tools do people use for Vista these days when the computer says: "WARNING! YOURS COMPUTER IS AN INFECTED BY HARMFUL VIRUS!!!!"

Answer:64-Bit Virus Removal & Malware Removal Tools?

64-bit Anti-Virus:List of 64-bit Anti-Virus For VistaAnti-virus protection in 64-bit environmentsFree Anti-virus:avast! Free Antivirus Avira AntiVir Personal - Free AntivirusAVG Anti-Virus Free Edition 8.5Microsoft Security EssentialsPanda Cloud AntivirusKingsoft Free Antivirus (Cloud Scan)Paid for Anti-virus:NOD32 Anti-Virus PersonalMcAfee AntiVirus PlusTrend Micro AntiVirus plus AntiSpywareNorman Antivirus & AntispywareCA Anti-Virus Plus Anti-Spyware64-bit Anti-Malware tools:Malwarebytes Anti-MalwareSUPERAntiSpywareKaspersky Virus Removal Tool - How to install and use documentationSpyware TerminatorWindows Defender (64-bit)PrevxSpybot S&DAd-AwareNorman Malware CleanerSunbelt Counterspy (free Trial)Comodo BOClean Anti-MalwareSophos Anti-rootkitSanityCheck Advanced Rootkit and Malware DetectorESET Online Antiivirus ScannerESET SysInspectorAnVir Task Manager FreeWinPatrolStart with these:How to use Malwarebytes' Anti-Malware to scan and remove malware from your computerHow to use SUPERAntiSpyware to scan and remove malware from your computer

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Running windows xp media edition on e machine. Will not run any spyware programs. Will not run HJT. Found BRAVIAX.EXE in sys 32. Ran killbox to delete. Could not delete braviax sys32.exe. Had killbox replace file with dummy file then marked read only to stop the red x
trying to sell me its programs. Tried to down load several other spyware removal programs. Get message Access Denied no matter what.
Browser has been taken over by redirect program. HELP! WARNING I am NOT computer literate.

Answer:Nasty Malware. Can't run any removal tools.

Hello fxstc1340 and to BleepingComputer.WARNING I am NOT computer literate.Not a problem. If you don't understand something, feel free to ask questions and I'll explain it better. The same holds true for any helper you work with here.Now. . . let's see what we're looking at here.Please install RootRepealNote: Vista users ,, right click on desktop icon and select "Run as Administrator."Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorRar Mirrors - Only if you know what a RAR is and can extract it.
Primary MirrorSecondary MirrorSecondary MirrorDisconnect from the Internet or physically unplug your Internet cable connection.Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver. Temporarily disable your anti-virus and real-time anti-spyware protection.After starting the scan, do not use the computer until the scan has completed.When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.Extract RootRepeal.exe from the zip archive.Open on your desktop.Click the "Drivers" tab, and then click the button.Allow RootRepeal to run a scan of your system. This may take some time.Once the scan completes, push the button. Save the... Read more

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Hello Geek Saviors

Am trying to run the Malware Removal Tools for my Acer 2012 Laptop, Windows 7, IE 11, AVG antivirus, Comodo Firewall. Have downloaded the Tools to desktop and followed the Win 7 malware removal directions. Have following problems despite lowering Internet security settings, trying with Comodo Firewall disabled (also Comodo in safe mode) with all tools software entered as safe applications, running in Windows Normal Ops:
1 - Defogger, after clicking DISABLE and YES get immediate red X message "Unable to Create Log"
2 - RogueKiller, right click "run as admin", depending on Comodo settings noted above variably got Alert Triangle "Software is Not Available" or once setup opened and started abruptly disappeared with message "Download Manager has stopped working. A problem caused the program to stop working correctly. Windows will Close and notify you if a solution is available". Tried renaming to "RK.exe" with same result.
3 - Malwarebytes - tried after RogueKiller failure, right click "run as admin", and got exact same response as for RogueKiller.

Did not try other tools. Any idea what I can do to get tools to run? Have not tried computer Safe Mode - would this help?
Thanks for any suggestions and guidance.
 

Answer:Malware Removal Tools not Opening

Yes, you can try safe mode, but be sure to first disable your AV software.
 

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I am getting an error "unable to connect to the proxy server" while opening chrome, firefox or IE.
 
I have unchecked the proxy setting and it still reverts back when I try to open a browser.
 
I am pasting the results from the mini tool box. below -
 
I also ran  ADW Cleaner , TDSSkiller and malwarebytes.
 
 
 
 
 
MiniToolBox by Farbar  Version: 30-11-2014
Ran by jints1234 (administrator) on 02-02-2015 at 23:43:08
Running from "D:\adware"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Qualcomm Atheros AR9485 Wireless Network Adapter = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
 
 
# -----... Read more

Answer:tried several malware removal tools and still cant connect

Sorry, not at home, report's too long to read -- what firewall, anti-virus, anti-malware are you using?  One thing I can recommend is you "sneaker-net" [via usb stsick or CD/DVD] Tweaking.com's Windows Repair (All in One), install & run it.  Accept defaults checkmarks, add #26 & 27 [if memory serves me], ones that indicate normalizing Windows operations.

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Help! My daughters laptop seems to be infected with browser hijacker I can't get rid of it. I can't download windows updates and all different browsers aren't working right, sending me to wrong sites and preventing download of AV and malware removal tools. Super anti spyware was installed and wouldnt work, have tried to install windows malicious software removal tool via USB but it won't install or run, have also tried to install spybot via USB but it wont install, error message when it try's to connect to download some of installation files I think. Any advice you guys can offer would be very gratefully recieved, many thanks
 

Answer:Can't install malware removal tools

Welcome to Major Geeks!





TomPo said:





and all different browsers aren't working right, sending me to wrong sites and preventing download of AV and malware removal tools.Click to expand...

Has a proxy server been inserted in the browser? See the below:

Proxy Server - Changing Settings



TomPo said:





Super anti spyware was installed and wouldnt work,Click to expand...

You need to be more specific. Exactly what happens.





TomPo said:





have tried to install windows malicious software removal tool via USB but it won't install or run,Click to expand...

Exactly what happens? Any error messages.

Have you tried to install and run tools in safe boot mode as suggested in our cleaning procedures?





TomPo said:





have also tried to install spybot via USBClick to expand...

Waste of time anyway as it is ineffective against most of todays malware.


Also try the below to see if you can get anywhere.


Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Administrator


You only need to get one of them to run, not all of them. You may get warnings from y... Read more

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My Windows 7 x64 machine is presenting Antivirus 360 malware. I am looking for tools that will work with Windows 7. I tried combofix and some others but I am finding out they are not made for Windows 7. Please help. I am not even sure what to use to collect logs to submit here.

--M


Submitted DDS log in log submit forum but I would still like suggestions on Windows 7 compatible removal tools.

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can anyone tell me if there ar any bootable malware removal programs other than avg

thanks in advance

ray

Answer:bootable malware removal tools

Here are a couple:http://www.free-av.com/en/products/12/avir...cue_system.htmlhttp://www.freedrweb.com/livecd/

2 more replies
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When I go to download ie:  RKILL or malwarebytes they do not download.  I am running firefox.  I have tried explorer.  I have an HP windows XP. 

Answer:cannot download any malware removal tools

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/518053 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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I can't download anything at all and I suspect it is a malware issue. And yes, I've tried removing firewalls, anti-virus, pop-up blocker, etc...
If i try to download something on firefox i get this message: "C:\Documents and Settings\HP_Administrator\Desktop\XXXXXXX could not be saved, because you cannot change the contents of that folder.
Change the folder properties and try again, or try saving in a different location."

If I try to download something on IE i get this: "The requested site is either unavailable or can not be found.Please try again later "

Some symptoms that might be unrelated, I tried running a disk check, but it stops at step 2/3, and an old malware that i deleted left autorun, but i got rid of that as well.

I would download malwarebytes or something to try and get rid of the problem, but i can't :\
 

Answer:Can't even download malware removal tools

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide
and attach the requested logs when you finish these instructions.
**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
If you cannot seem to login to an infected user account, try using a differe... Read more

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Hello

I've followed all instructions in "Read & Run Me First". I have the following results downloading and attempting to run the suggested tools for Windows XP operating system:

SUPERAntiSpyware: downloaded but unable to run. No log created. While attempting to run, received the following message: Windows cannot access the specified device, path or files. You many not have appropriate permission to access item. (note - I am setup as administrator).

Malwarebytes Anti-Malware: downloaded bu unable to run. No log created. While attempting to run, received the following message: Windows cannot access the specified device, path or files. You many not have appropriate permission to access item. (note - I am setup as administrator).

combofix.exe: downloaded and ran, but did not complete. No log created. When attempting to run, I got a far as the blue screen C:\ ComboFix is preparing to run. I sat in that condition for 2.5 hours. I finally closed out.

RootRepeal: downloaded and ran. It was basically a flash on the screen. Log generated but empty. See attached.

MGTools: downloaded and ran. Log attached.

My problem started 1 week ago when my Antivirus Program (F-Secure) stopped auto-updating the Antivirus and Malware components. I uninstalled and attempted to re-install (per F-secure's support) and was unable to install completely. I suspect the virus is preventing the install. I am currently do NOT have any Antiv... Read more

Answer:Virus Unable to Run Malware Removal Tools

Java(TM) 6 Update 26 <--- uninstall outdated Java.



Download and run Win32kDiag per the below instructions:

Download this Win32kDiag and save to C:\Win32kDiag.exe. You must save it here!!!!
Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please attach this log
C:\win32kdiag.exe -f -r




Now we need to scan the system with this special tool.

Please download Junction.zip and save it to your root folder (C:\Junction.zip)
Unzip it and put junction.exe in the root folder (C:\junction.exe)
Now click Start => Run... => Copy and paste the following command in the run box and click OK:
cmd /c junction -s c:\ >C:\log.txt

A command prompt window opens and also a license agreement from SysInternals will appear.
Accept the license agreement and the scan will begin.
Wait until a log file opens. Attach this C:\log.txt when it finishes (the command prompt window will close when it finishes). (How to attach items to your post)
NOTE: It scans your whole hard disk so if can take a long time. Be patient and don't do anything else while it is scanning.



Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.


Right-click OTM.exe And select " Run as administrator " to run it.
Paste the following code under the area. Do not include the word Code.

... Read more

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Relevance 84.05%

Hi,
I have a problem where I cannot run any virus or malware removal tools. I have tried them in safe mode and I have tried renaming them. I am able to load them and update them and I can start them momentarily. Then they stop and I can not restart them. I get an error that they are not available or that I do not have permission. I have tried to run online scans and they also fail to load. I also have a problem with iexplorer and firefox being hijacked and loading various web sites I am not intending on going to. Not bad sites just not the ones I am trying to get to. Let me know what you want me to try. I work on computers daily and have not run into anything like this. Thanks in advance for you help.
 

Answer:Cannot load any virus or malware removal tools

I am able to run MGtools.exe and I have attached the log.
 

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Relevance 82.82%

Hi, apologies If I have not done this correctly.... First post.

I am unable to run Combofix in Safe Mode or Unsafe, Spybot and Malwarebytes, I can click the .exe shortcuts but nothing happens. I realised I had a problem when my google started redirecting to other sites then just crashing or going to blank screens. See my scan below, and attached unfortunatley unable to run any other screeners etc as I cant get them to startup.

Not sure how complex this problem is but it would allowme to login or register to your site on the problem pc, when I clicked agree to terms it came up you didn't agree etc. Then when I registered on the other comp I still could'nt and can't login on the problem pc....

Thanks in advance for any support
Kevin
DDS (Ver_09-02-01.01) - NTFSx86
Run by kev at 16:52:41.02 on 22/02/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.5.0_12
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.536 [GMT 0:00]
AV: AVG 7.5.552 *On-access scanning enabled* (Updated)
============== Running Processes ===============
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EX... Read more

Answer:Unable to Run any Malware removal tools Combofix Spybot etc

My Combofix log after running, I got this running after changing the name.

ComboFix 09-02-21.01 - kev 2009-02-23 22:15:15.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.701 [GMT 0:00]
Running from: c:\documents and settings\kev\Desktop\ComboFix1.exe
AV: AVG 7.5.552 *On-access scanning enabled* (Updated)

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\_006126_.tmp.dll
c:\windows\system32\_006127_.tmp.dll
c:\windows\system32\_006128_.tmp.dll
c:\windows\system32\_006129_.tmp.dll
c:\windows\system32\_006135_.tmp.dll
c:\windows\system32\_006136_.tmp.dll
c:\windows\system32\_006137_.tmp.dll
c:\windows\system32\_006138_.tmp.dll
c:\windows\system32\_006139_.tmp.dll
c:\windows\system32\_006141_.tmp.dll
c:\windows\system32\_006142_.tmp.dll
c:\windows\system32\_006145_.tmp.dll
c:\windows\system32\_006146_.tmp.dll
c:\windows\system32\_006148_.tmp.dll
c:\windows\system32\_006149_.tmp.dll
c:\windows\system32\_006150_.tmp.dll
c:\windows\system32\_006152_.tmp.dll
c:\windows\system32\_006155_.tmp.dll
c:\windows\system32\_006156_.tmp.dll
c:\windows\system32\_006160_.tmp.dll
c:\windows\system32\_006161_.tmp.dll
c:\windows\system32\_006163_.tmp.dll
c:\windows\system32\_006166_.tmp.dll
c:\windows\system32\_006168_.tmp.dll
c:\windows\system32\_006169_.tmp.dll
c:\windows\system32\_006170_.tmp.dll
c:\windows\system32... Read more

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Relevance 82.82%

Hey Guys,
 
I Follow the 

CryptoLocker Ransomware Information Guide and FAQ
http://www.bleepingcomputer.com/virus-removal/cryptolocker-ransomware-information#decrypt
and set the security policies to avoid CryptoLocker attack my computer which are these 
 
Block CryptoLocker executable in %AppData%

Path: %AppData%\*.exe Security Level: DisallowedDescription: Don't allow executables to run from %AppData%.

Block CryptoLocker executable in %LocalAppData%

Path if using Windows XP: %UserProfile%\Local Settings\*.exePath if using Windows Vista/7/8: %LocalAppData%\*.exeSecurity Level: DisallowedDescription: Don't allow executables to run from %AppData%.

Block Zbot executable in %AppData%

Path: %AppData%\*\*.exe Security Level: DisallowedDescription: Don't allow executables to run from immediate subfolders of %AppData%.

Block Zbot executable in %LocalAppData%

Path if using Windows XP: %UserProfile%\Local Settings\*\*.exePath if using Windows Vista/7/8: %LocalAppData%\*\*.exeSecurity Level: DisallowedDescription: Don't allow executables to run from immediate subfolders of %AppData%.

Block executables run from archive attachments opened with WinRAR:

Path if using Windows XP: %UserProfile%\Local Settings\Temp\Rar*\*.exePath if using Windows Vista/7/8: %LocalAppData%\Temp\Rar*\*.exe
Security Level: DisallowedDescription: Block executables run from archive atta... Read more

Answer:Security Policies doubts after Malware Removal Tools

Instead of playing with the Local Group Policy Editor manually to set these GPOs, you should just download and use the free version of CryptoPrevent that will do everything for you and also offers you various options when it comes to the "thightness" of the settings.https://www.foolishit.com/vb6-projects/cryptoprevent/This tool was created following Lawrence Abram's instructions you just followed, plus some custom made rules, so you'll be good if you use it.

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I have attempted to run the following programs:MalwarebytesNorton Power EraserMcAfee StingerI am able to install them and get them up and running. They run for 30 seconds or so then the programs get killed. When I try to restart the programs, I get the following message: Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.This problem occurs whether I run Windows XP Home SP3 as a regular user, or as an administrator in Safe Mode.

Answer:Malware Removal and AV Tools get killed when attempting to scan

Hello,This infection changes settings on your computer so that when you launch an executable, a file ending with .exe, it will instead launch the infection rather than the desired program. To fix this we must first download a Registry file that will fix these changes. From a clean computer, please download the following file and save it to a removable media such as a CD/DVD, external Drive, or USB flash drive.FixNCR.reginsert the removable device into the infected computer and open the folder the drive letter associated with it. You should now see the FixNCR.reg file that you had downloaded onto it. Double-click on the FixNCR.reg file to fix the Registry on your infected computer.Next run MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes'... Read more

1 more replies
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My computer experienced Police Pro and/or Antivirus 2010 which disabled AVG 8.5 along with Malwarebytes, Norman Malware remover, spy doctor and Hijack This ... I have manually removed all registry items and files that I could locate and the computer does not show any sign of the virus while in safe mode, however it still will not run AVG scans or any other malware removal tools, so my assumption is that there is something still running that I am not seeing.

I tried to run RootRepeal, but it crashes if I request Files to be scanned. I then ran Win32kDiag and it appears to have run below is the log. Any help in getting AVG and a Malware removal tool running would be greatly appreciated!!!!!
Running from: C:\Documents and Settings\Owner\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Owner\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINNT'...

Found mount point : C:\WINNT\$hf_mig$\KB925454\KB925454

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\$hf_mig$\KB944533\KB944533

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\$hf_mig$\KB956390\KB956390

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\&... Read more

Answer:Anti-virus and malware removal tools disabled

Hello vjc,Please refrain from making any changes to your system (updating, installing, removing, etc.) from now on as it might prolong handling your log and make the job for both of us more difficult.Please save this file to your desktop. Click on Start->Run, and copy-paste the following command (the bolded text) "%userprofile%\desktop\win32kdiag.exe" -f -r into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.

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Relevance 82.82%

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hi and welcome to the Bleeping Computer malware removal forum. If you are reading this article, then you are most likely looking for a solution to a possible malware infection on your computer. Please follow these steps in order to provide information that we can use to analyze your computer's configuration. Please note that these steps may appear to be long and daunting. In reality, though, they are very simple and are only so many steps as we wanted to be as detailed as possible in the instructions.
Before you perform these steps, it is suggested that you first check to see if there is a self-help guide for infection here:
Virus, Spyware, and Malware Removal Self-Help Guides
If there is one, then you can attempt to use the self-help guide first and then continue with these steps if you feel that you are still infected.
- Backup your data!
Regardless of whether or not you have a malware infection, routinely backing up your data should be an important part of every computer users life. Whether it be a hard drive that has failed or malware that has caused your computer to become inoperable, not having your files, pictures, email, and music can be a disaster. We therefore suggest that before we move forward with this cleaning process, you first backup your data to a secure location. That secure location could be a burnable DVD, an external backup drive, or another... Read more

Answer:Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Bump to reset order.

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Hi..

When i try to run the spyware removal tools, nothing comes .. I think my system is deeply affected by spywares. I renamed mbam.exe to mb.exe and ran. Still it didn't run. so please tell me to run these anti spywares. PLease help !!
I am attatching the Mlogs.zip which i got when i ran MGtools :cry


http://citycricketers.wordpress.com The IPL Team
 

Answer:Cannot run malware antibytes or super antispyware like removal tools

Welcome to MajorGeeks!

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.
TDSSserv Non-Plug & Play Driver Disable

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip... Read more

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Relevance 82.82%

Malicious Code has become increasingly complex and infections involve more system elements than ever before. Sometimes, when your antivirus software is not able to remove virus from your computer, you may need to download and use these free specialized tools which are released by well-known security companies like Symantec, Eset, Kaspersky, etc. Malware & Virus Removal Tools
Here is a list of some Malware & Virus Removal Tools: Security Response Removal Tools - Symantec Corp. Stand-alone malware removal tools - ESET Knowledgebase Virus-fighting utilities Free Virus Removal Tools - Bitdefender How To - Remove threats - Removal Tools | F-Secure Avira AntiVir Removal Tool - Download How to Use Stinger | McAfee Free Tools
If you know of any other links, please do share here.

Answer:Free Standalone Malware & Virus Removal Tools

Hi Andy ! Emsisoft Emergency Kit: http://www.emsisoft.com/en/software/eek/

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i cant even get Hijack this to work as soon as i run it it disappears so i cant even post that here to show whats going on with my computer.. im using windows XP... i keep getting redirected when i try to search on yahoo or google... using mozilla firefox. ive also tried to run in safe mode but i keep getting a blue error screen and cant move past that.

Answer:advanced virus removal / security tools malware?

Let's see if we can get a scan to workIf this works, go ahead and repost in the HJT forum. If not, post back hereRun this application and then immediately run your scanPlease download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.Do not reboot the computer or you will have to run it again

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Hey I am just really interested in PC security and repair and I was just wondering if you guys had any good resources for my own personal research. If you could tell what you would want to look for when examining these files created by the programs listed below and even what the purpose is for these programs that would be very helpful in helping me understand the process better. I got this from your malware removal procedure forum. Very insightful by the way

? BitDefender
? PandaActiveScan.
? GetRunKey
? ShowNew

Thanks
 

Answer:Examing logs created by malware removal tools

Your best resource is the thousands of posts in this forum.

BitDefender and Panda are rather self explanatory in most case however you still need to know the difference between valid detections and false detections and that comes with significant experience over a period of time.

We don't have time to really explain GetRunKey and ShowNew to you. In short GetRunKey shows lots of registry keys (not necessarily bad) and potentially bad files associated with certain infections. ShowNew dumps out important areas of the file system that may be used by malware. ShowNew also prints and uninstall program list so you can see if any malware is installed. You need to have a good understanding of ALL Windows OS's, the file systems, and the registry to understand what they are being used for. Also you need to again be able to distinguish between what is valid and what is not valid and that also comes with significant experience.

Reading the threads and reading the logs and seeing what is fixed and not fixed will teach you a lot.
 

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I've followed the Prep Guide but have been unable to get DDS to run despite repeated attempts. I've also tried to run Root Repeal several times without success. I then downloaded RSIT. Here's the log file:
"Logfile of random's system information tool 1.06 (written by random/random)
Run by GREG GOODFELLOW at 2010-01-04 15:32:45
Microsoft Windows XP Professional Service Pack 3
System drive C: has 52 GB (34%) free of 153 GB
Total RAM: 1015 MB (28% free)

HijackThis download failed

======Scheduled tasks folder======

C:\WINDOWS\tasks\Ad-Aware Update (Weekly).job
C:\WINDOWS\tasks\AppleSoftwareUpdate.job
C:\WINDOWS\tasks\OGADaily.job
C:\WINDOWS\tasks\OGALogon.job
C:\WINDOWS\tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job
C:\WINDOWS\tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
&Yahoo! Toolbar Helper - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll [2008-07-28 882416]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\... Read more

Answer:Infection Preventing Malware Removal Tools from Running

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

15 more replies
Relevance 82.82%

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hi and welcome to the Bleeping Computer malware removal forum. If you are reading this article, then you are most likely looking for a solution to a possible malware infection on your computer. Please follow these steps in order to provide information that we can use to analyze your computer's configuration. Please note that these steps may appear to be long and daunting. In reality, though, they are very simple and are only so many steps as we wanted to be as detailed as possible in the instructions.
Before you perform these steps, it is suggested that you first check to see if there is a self-help guide for infection here:
Virus, Spyware, and Malware Removal Self-Help Guides
If there is one, then you can attempt to use the self-help guide first and then continue with these steps if you feel that you are still infected.
- Backup your data!
Regardless of whether or not you have a malware infection, routinely backing up your data should be an important part of every computer users life. Whether it be a hard drive that has failed or malware that has caused your computer to become inoperable, not having your files, pictures, email, and music can be a disaster. We therefore suggest that before we move forward with this cleaning process, you first backup your data to a secure location. That secure location could be a burnable DVD, an external backup drive, or another... Read more

Answer:Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Bump to reset order.

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So I had a virus that I thought I had gotten rid of a month ago, but it seems to have returned last night while I was asleep. It now freezes or shuts down anytime I start the computer normally, so I have to start it in Safe Mode to get anything running. It won't let me install Malwarebytes or SUPERspyware removal or anything like that. Ad-aware removed a few things but when I rebooted I couldnt start my computer normally. I have McAfree, but I can no longer start it. Most removal programs I try to install don't work. And when I start a firefox browser, even in safe mode, it tells me "The procedure entry point [email protected]@Z could not be located in the dynamic link library msvcrt.dll." So here is my HijackThis log from Safe Mode:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:21:53 PM, on 5/4/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16762)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\wbem\unsecapp.exeC:\WINDOWS... Read more

Answer:Virus that prevents malware removal tools (malwarebytes, etc.)

Sorry, here is my dds file

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all info stated above I think. Appreciate your help.
 

Answer:Removing Edeals (multiple malware removal tools used)

Hello,

They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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Hello. I was visiting a few websites and all of a sudden my computer blue screened and started doing a "file dump" it then reset itself.

I tried to go on and fix it, but it wouldn't let me access any antivirus/spyware/malware downloads. Norton, mcafee, spydoctor, malwarebytes anti malware.

I started getting popups stating "this site is unsafe download this.." it was a windows/microsoft grey box message. It seemed legit, but I did not actually download it. I cancelled. I got it every few websites I went to. Mostly from the antivirus sites.

I restored my computer to factory settings (didn't need anything on it).

I have since been able to run several virus scans and download several malware softwares. I have malwarebytes anti malware, norton, and spydoctor. They all have run and found nothing.

I just want to make sure I have gotten rid of everything.

I downloaded hijackthis and this is the log it just returned.

I don't know what to do with all this, but it has been suggested I find a help forum for some advice.. Anything anyone can tell me is much appreciated. Thanks in advance.

Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:55:26 PM, on 8/7/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16386)
Boot mode: Normal
Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.... Read more

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Hi,

My son's Laptop has a nasty redirect virus that also prevents the execution of malware removal programs and also prevents the logging tool from working. The icons for both Malwarebytes and the dds tool have a colored "shield" that is imposed on top. Any help would be greatly appreciated. OS is Vista Home edition.
Appreciatively,

A

Answer:Malware with redirect prevents removal tools and logs from executing

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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I have 2 problems, the malware(Guard Online) and the google redirect problem so I look at the steps in "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". I followed the steps until I got to step 8. I have a problem with thePart of Step 8 that says "Please double-click on the gmer.exe program. Once you double-click the icon a Windows security warning may appear asking if you are sure you would like to run the program. If this warning appears, please click on the Run button to allow GMER to start. If no warning appeared then you should just continue with the guide". When I click gmer.exe, an error pops up and says "Windows cannot access the specified device,path,or file. You may not have the appropiate permissions to access the item.". This error pops up when I try to use malwarebytes and SuperAntiSpyware as well. What do I do?

Answer:Problem with---> Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hello,Forget about GMER for now and please post the DDS logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

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Still having problems accessing files and folders on C drive; no access or access denied to open or view Docs and Settings folders, App Data, etc. Access is even denied to my user Documents\MyMusic, MyPictures, and MyVideo files.

Read and followed instructions in the Read & Run Me First removal guide. Downloaded SuperAntiSpyware, Malwarebytes, ComboFix, and MGTools.

Looked for log from SAS but couldn't find anything saved anywhere. If I right-click on the .exe saved to my desktop, properties show it as "SAS.exe.exe" Is that normal??

Also, I noticed after running Malwarebytes or Combofix (I don't remember which-sorry), a new folder was created - "C:\$RECYCLE.BIN" which, of course, is locked.

A little more history here: I knew I had this trojan a couple of months ago and, without reading up on anything, thought I could do a system recovery from a recovery disk I had. Unfortunately, that didn't work, and I ended up with a black screen that kept saying, "No operating system installed". A friend took my laptop and said he "wiped it down as deep as he could go", then installed Windows 7 (I previously ran Vista). Got the laptop back recently and found out the trojan is still here, living large in the background on my laptop.

So, I am assuming the logs will show a pretty bare bones system here, and that's why.

I've attachd the logs I can find.... HOWEVER, when I try to attach MGTools.zip fi... Read more

Answer:Ran all suggested malware removal tools and ZeroAccess trojan still installed.

ZeroAccess trojan still present after all removal tools used

I've had this trojan on my laptop for almost 4 months. Before doing any research, i tried to do a system recovery from a disc I had made last year, but ended up with a black screen telling me that "no operating system installed". Gave my laptop to a friend to "fix". He "wiped the hard drive down as deep as poosible", installed Windows 7 (I previously had Vista), and gave it back to me. I assumed he knew the extent of this trojan, but obviously he didn't. I have a 64-bit operating system, running Windows 7. Everything else was installed or re-installed by my friend after he "wiped the hard drive".

I read the Read & Run me guide, installed and ran all the tools, etc. Here's the issues:

I am denied access to common doc files, my start menu folder, my templates folder, etc. I have two program files, one of which has "(86x)" behind it; after running the removal tools, i found a new folder on my hard drive: "$RECYCLE.BIN" which of course, is locked. When I right-click on the SAS.exe file on my desktop, the properties show this: "SAS.exe.exe", same with "mb.exe.exe" (is this normal??).

There is nothing in the SAS folder on the C drive, but SAS didn't show anything anyway; I've attached the combofix log; inside the MGLogs.zip file is another folder called "Qoobox" along with the text ... Read more

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Hello and Thanks in advance. I ran all tools to get a chance to ask someone how to repair the registry in my windows 7 64 bit system. It's new but has crashed multiple times. I was tired of restoring to factory settings.

It seems that someone with physical access during the 3 months I've owned it has changed settings so they can receive reports from this computer. Help!
 

Answer:Registry repair after running all suggested malware removal tools.

eMachines EL1352G-41w, AMD Anthon IIx2 220 Processor 2.8 GHz, 2.00 GB (1.75 usable), 64-bit operating system, Windows 7 Home Premium Service Pack 1, ZyXEL EQ-660R-F1 ADSL Router on single phone line 1.5 max (out in the sticks), No wireless connections, HP OfficeJet 5610v All-in-One (won't print), NVIDIA nForce 10/100/1000 Ethernet, worked fine till I left town. Have restored to factory 5 times. Some registry files are missing, and I don't have permission to change them. Files from Malware scans attached.

Hope this is all correct. Poke me in the eye if not! ~G
 

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My problem sounds similar to other threads,  mostly like this one:  http://www.computerhope.com/forum/index.php/topic,76406.0.html " But it seems as if nobody was sucessfull with removing this beast yet. My issue all started with WINLOGON asking my firewall for web access, which I let go through because Google adviced if the file is in the system32  folder it should be fine. Since then IE pops up sites by random;  forced reboots occured and  Windows keeps saying "Appl. cannot be executed, the file is infected, please activate your antivirus software". The virus pretends as if itself was a malware removal tool. It claimed that NetSky32 took over the system and wanted the user to donwload security tools (a fake regestry defender window poped open). SuperAntiSpy cannot see anything, Malwarebytes is far better, but still not succesfull . The virus kind of panics as I donwloaded MalWareBytes and after the first scan the virus deleted the Malwarebytes executable. At one point of time it seemed as if I would be fine (the regedit and taskmanager were usable again,  the Virus-warning desktop background was gone, but: I could never boot into a savemode to perform a full system scan and completely get rid of this. When trying to boot in save mode I still get a blue screen of death. Part of the virus is residing in C:\Windows\temp. The files seem to be rewritten at each boot time: gnserv.dat, spserv.dat, fla6.tmp,  Perflib_prefdata_44c.da... Read more

Answer:Malware in C-Windows-temp and maybe in the MBR. All common removal tools failed

Hello. Welcome to CH!  Are you able to boot to Windows?These two files: C:\WINDOWS\system32\serauth1.dll and C:\WINDOWS\system32\serauth2.dll -- will continually be restored while their backup is in place. These are not necessarily bad.If you are able to boot, please do the following:Please open Notepad and enter in the following:[email protected] offecho DMJ Find > findSUBawf.txtecho. >> findSUBawf.txtif exist "%SystemRoot%\System32\clauth1.dll" echo Found clauth1.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\clauth2.dll" echo Found clauth2.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\lsprst7.dll" echo Found lsprst7.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\nsprs.dll" echo Found nsprs.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\serauth1.dll" echo Found serauth1.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\serauth2.dll" echo Found serauth2.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\servdat.slm" echo Found servdat.slm >> findSUBawf.txtif exist "%SystemRoot%\System32\ssprs.dll" echo Found ssprs.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\sysprs7.dll" echo Found sysprs7.dll >> findSUBawf.txtif exist "%system%\bak" echo AWF-POSSIBLE >> findSUBawf.txtecho. >> findSUBawf.txtecho EOF >> findSUBawf.txtStart findSUBawf.txtexitThen, click File > ... Read more

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I want to run Combofix with expert help, but do not know how to Disable ESET Smart Security, malwarebytes,ccleaner,spybot S&D and Windows Installer Clean-up before running Combofix. I would rather not uninstall them all if possible, just disable. I didn't know Windows Install clean-up was on there until saw it listed in programs.

Thanks so much for any help.

Answer:How disable(not uninstall) antivirus/malware removal tools before running ComboFix?

I found out how to disable ESET, but not the others....Thanks in advance for help....

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google search is often hijacked when clicking on links. Happens on firefox or msie. The page is redirected through several other domains before taking me to a final destination remotely related to the original search term. Some of the sites seen in the middle are cs10275.com and ffinddirect.com, but there is no viable info on those online.

Neither spybot, avg or malwarebytes have removed the problem, and i see nothing odd in my hosts file or running processes.

HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:19:38 PM, on 1/11/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Mediafour\MacDrive 7\MacDriveService.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WIN... Read more

Answer:google search hijack, can't find the prob in hosts or with malware removal tools

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I have a default Yoog Search in my Search Engines, i try to remove it and set it as google but it would again default to Yoog. Next thing is I just cannot run 'sybot search & destroy' and doesnt let me open any anti-malware related sites. I cant download any anti malware apps. I am just stuck. I saw a post " Win 2K hijack issue - unable to run malware apps!". I have exactly the same case on my system.

 

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I have a default Yoog Search in my Search Engines, i try to remove it and set it as google but it would again default to Yoog. Next thing is I just cannot run 'sybot search & destroy' and doesnt let me open any anti-malware related sites. I cant download any anti malware apps. I am just stuck.
 

Answer:unable to run any anti-malware tools and also cant open any anit-malware related site

Re: unable to run any anti-malware tools and also cant open any anit-malware related

Welcome to Major Geeks!

Please try doing this first:
Yoog Removal

Then please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes ... Read more

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Yesterday, I had troubles with Windows live messenger where it (still) says:

"Windows Live Communications Platform has encountered a problem and needs to close. We are sorry for the inconvenience. "

although, the problem isnt about MSN. I found out that this problem was caused by having Malware on your computer. Hence, i decided to run a scan using Malwarebytes Anti-Malware (MBAM).

I noticed that my Avast was disabled and if i try enable it, it comes up with a window saying: the operation could not be completed.

My google searches also SOMETIMES get redirected to links that is clearly out of topic.
like if i google search the terms "malware wikipedia" and i click on the wikipedia link but i get redirected to some Myspace/Anz credit card crap.

Then this happened.
MBAM CRASHED after 2 mins of scanning -> tried to re-run MBAM but a window came up saying:
"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
I ran several other programs such as:
HJT -> scanned for 2 mins, then crashed (no logs were made)
SUPERAntiSpyware (SAS) -> scanned for 2 mins, then crashed
and same goes for any other programs that searched for any malware.
The only program that worked was TROJANHUNTER and came up with a couple of false positives
I also tried using Avira's Rescue CD (the one where you boot up with it and it does a scan)
A scan using Avira was also successful but failed to... Read more

Answer:Malware/Anti-virus tools wont run due to a rootkit/trojan/malware

i am having the exact same problem!
i have no clue what to do, any help would be amazing!

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I noticed yesterday that my Norton Internet Security 2009 had stopped working. I tried a reinstall, which was unsuccessful. I then tried spybot and ad-aware. They didn't load either.So it seems that I have an infection. When I type in "hijackthis" into google, or try an online virus check, the browser closes. When I try to open the logs and removal subboard on this site the browser closes. I noticed I had a copy of hijackthis; when I try to open this folder windows explorer closes.I tried to restart in safe mode with networking and got blue screen: "A problem has been detected and windows has been shut down to prevent damage to your computer. If this is the first time etc..... Check for viruses etc.... Technical information ***STOP: 0x0000007B (0xF789E524, 0xC0000034, 0x00000000, 0x00000000)I have backed up data and disconnected my computer from the internet, and am writing this from another computer.I ran dds as suggested. Below is the dds.txt wording. I have attached the attach.zip file.Rootrepeal froze in the middle of the scan, while scanning c:picstemp, which is my default place to save files downloaded from the internet. So I cannot give you a rootrepeal report at this time.DDS (Ver_09-11-29.01) - NTFSx86 Run by S?ren Hjorth at 15:48:34,53 on 29-11-2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_15Microsoft Windows XP Professional 5.1.2600.3.1252.45.1033.18.1022.688 [GMT 1:00]============== Running Processes ===============... Read more

Answer:Malware has disabled my anti-malware tools

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Hi,I need some help with the guide titled, "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help".http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/I'm up to step 8.I already downloaded GMER and when I double click it. It would automatically do a scan without prompting me (lasting less than 10 seconds) and then I continue with the instructions in the guide: I unchecked 'Sections', 'IAT/EAT', Drives/Partition other than Systemdrive, which is typically C:\, and 'Show All'.When I clicked "scan" the program just froze on me. I waited for about 5 minutes to see if it was just a lag but then I noticed the clock on the bottom of my computer screen also froze. I had to force the computer to shutdown by holding the power button. I tried GMER again about 2 more times and it froze both times the moment I clicked "scan". Then on the 3rd and 4th try, it scanned but I walked away for about half an hour and when I returned, it appeared to have self terminated. Then my final attempt. The scan finished and I clicked the "save..." button and the program froze on me and again, the clock on my desktop has froze again and I was not able to save the scan report.Is there an alternative program I can use rather than GMER?Thanks

Answer:I need help in the guide titled, "Preparation Guide For... Malware Removal Tools..."

If you cannot get GMER to just just post the other logs asked for and explain the problem you had trying to run GMER.

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i'm having increasing problems with my computer and am now sure i have some form of malware or viruses. i've had a constant popup where MSWord tries to install itself repeatedly, and i have to manually cancel multiple times when i start the computer. i was worried this was a virus, but when i searched about it i found this was related to windows installer. if i disable windows installer, it goes away.

however, for the past week i've started getting repeated popups saying that google update has encountered a problem and needs to close. i read on some forums that this was related to a google chrome installation. i don't remember if i've even installed google chrome-- but i can't find it on my computer to uninstall it. in the past few days i've started to be redirected to various ad sites when i search for things on google in firefox. i have avira antivirus, windows defender, have used windows malicious software removal tool, lavasoft adaware, and windows defender. all were coming up with no malicious software when scanned, but the problem persists. windows malicious software removal tool just finished a full scan and removed one infection, for an ad program it said would cause random popups, which i haven't had a problem with. i have tried repeatedly to install MBAM and hijack this, along with other tools. even after renaming, i had a lot of problems. MBAM would not open at first, then would partially install, then finally said it completed its installation, started to update... Read more

Answer:google update problem, google search redirect, can't install malware removal tools, stopzilla(?) reported infected by UACd,...

i might've misunderstood the DDS instructions on the tutorial on how to post about these things. i looked at a couple of other posts where people have posted their hijackthis logs. here's mine:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:57:42 PM, on 4/1/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16791)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\SiteAdvisor\6261\SiteAdv.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exeC:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exeC:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exeC:\PROGRA~1\McAfee\MSC\mcmscsvc.exec:\program files\common files\mcafee\mna\mcnasvc.... Read more

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Relevance 72.98%

Hi,

I am the IT manager in my company.

I have a co-worker, his computer has search redirect issue. That means most likely it has malware.
Then i installed some major malware removal: Spybot Search & Destroy, SUPERAntiSpyware, Malwarebytes

After i installed them, i cannot launch them(That definitely means it has some kind of malwares)
I needed to rename their .exe files, after i can run them and scan my computer.

SUPERAntiSpyware, Malwarebytes found something, but didn't solve the problem, search redirect and
blocking malware removal software are still there. Now i am running Spybot Search & Destroy will see what happened.

By the way, i run them in safe mode because when i logon window to normal mode, it is slow (like it takes a long time to explore hard drive, etc). I suspect the malware slow down my pc. hopefully not registry corrupted or something, but works smoothly in safe mode.

So you guys have any suggestions? or you need a log file from combofix?

Please advise,
Tommy

Answer:malware: google yahoo redirect and can't launch malware removal software

Try this:http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller

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Relevance 72.57%

I did a hijackthis scan and here's what I got:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:18:17 PM, on 4/20/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\SYSTEM32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\spoolsv.exeC:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exeC:\WINDOWS\System32\DVDRAMSV.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\WINDOWS\System32\nvsvc32.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exeC:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exeC:\WINDOWS\System32\00THotkey.exeC:\WINDOWS\system32\TFNF5.exeC:\Program Files\SigmaTel\SigmaTel AC97 Audio Drivers\stacmon.exeC:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exeC:\WINDOWS\AGRSMMSG.exeC:\Program Files\Synaptics\SynTP\SynTPLpr.exeC:\Program Files\Synaptics\SynTP\SynT... Read more

Answer:Malware Blocking Acess to Spybot, Microsoft Malicious Removal Tool and other anti-malware programs

Hey guys I solved my own problem. I completely reinstalled windows. (It was about that time anyway)

2 more replies
Relevance 72.57%

Please help me,
I cannot access any internet (wifi & ethernet) after malware removal using GridinSoft Anti Malware. I already updated network drivers, but it's still not working.
 

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I was surfing the web today and I believe I clicked on a pop up by mistake when I shouldn't have. Avira then blew up with Malware alerts and I knew I had a problem...

I did a virus scan and it removed the detections found but when I did a restart they were back again. Also, the virus seems to move itself around to other .exe files. I found it had infected moviemaker.exe so I manually deleted the file as I don't need it but as soon as I emptied my recycle bin the moviemaker.exe file returned back to its original folder.

I'm afraid something really nasty has infected me. Avira is detecting it as a W32/Infector.Gen2 and Maleware Bytes is detecting 2 Malware.Packer.Gen files.

I went through the Read Me First steps on this site and preformed everything it asked. However, I was unable to uninstall my previous JAVA (ver 19) and was not able to install the newest version of JAVA. Both gave me errors that the installation program wasn't working.

I'm attaching the logs here. Can anyone help me get rid of whatever is infecting my machine? I would really appreciate the help!
 

Answer:HELP-Requested Malware Removal (Infector.Gen2 / Malware Pacger Gen)

Here is the 5th log.
 

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Gud day to everyone,

My computer having some malware activity, i have used adware 2008, spyware removal tool, norton anti-virus and other removal tool, but still those malware cannot be deleted.. My Computer icon could not display its properties, instead it appears like a file when you see its properties. It also disabled TCP/IP that why until now i cannot connect to the internet.. I don't have WindowsXP SP2 cd for repair..

Please help me as soon as possible, because it is a server..

Answer:Urgent! My XP SP2 have malware activity!.. cannot remove using malware removal tool

Hello frozenfire03, Welcome to TSF!

I recommend that you read this article… "Having problems with spyware and pop-ups? - First Steps"; follow the instructions very carefully; then, post all the requested logs and information; as instructed, in the HiJackThis Log Help Forum.
(Simply, click on the coloured links to be re-directed.)

Please ensure that you create a new thread in the HiJackThis Log Help Forum; not back here in this one.

When carrying out The 5 Steps, if you cannot complete any of them for whatever reason, just continue on with the next one until they are all completed.
However,it is extremely important to make mention of the fact that you could not complete any of the steps in your post to The HJT Help Forum; where an Analyst will assist you with other workarounds.

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.

Good Luck with it.

Kind Regards,

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Hi, I'm suddenly having a lot of trouble with malware. My computer seemed to be running okay but I ran Malwarebytes as I occasionally do, and it picked up a fair amount of malware on my system. I deleted it and rebooted, but that's when my problems really began. Upon restarting, my internet connection has become almost unusable. It's extremely slow and generally I can't even open a page that I want after trying to refresh several times. Oddly though, google is working perfectly and a few other sites seem to work too, including this one. I've tried running MBAM again and again, each time it picks up more malware and I remove it, then reboot and the cycle renews. I can't seem to get rid of all of it, every time I scan my system there's just more of it. I've tried ComboFix but it doesn't seem to have done anything. One persistent thing seems to be photo_id.exe, I've got a few messages from MBAM saying it can't be removed and I need to reboot. Also, I've noticed that if I'm trying to reach a webpage, although it won't load there seems to be some redirecting, for example I just tried to reach a wikipedia page and it says &quot;The server at topsearchfeed.com is taking too long to respond&quot; For some reason I can't bloody format this properly no matter how hard I try, so here's an attached HJT log:
 

Answer:Malware removal attempt led to unusable internet, still can't remove all malware

problem has become more serious, now my mother has told me that the internet on her laptop is also extremely slow and essentially unusable, I'm worried that something from my computer has got on to hers via the wireless network we're both connected to. Somebody please help me
 

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Dell m1330 Vista home premium. I have malware isses, frequent memory dumps, google redirection and something is preventing me from running or installing anti-malware programs. I had to install malwarebytes using the rename method, but the program will not run in safe mode or normal. I had spybot previously installed but I was also prevented from opening, so I tried reinstalling, but before it can complete the installation I get the blue screen of death memory dump! Before reading the procedure I ran coolweb, kill2me, windows defender and windows malicious software tool. None of the programs found anything. I also perfomed a couple system restores, but both failed.

Should I continue with the cleaning procedure (combofix), or does anyone know how I can get malwarebytes and spybot to run?
 

Answer:Trying to follow malware removal procedure, but malware is preventing me?

Here's my MGtools log, it was the only program that worked.
 

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Had a machine in riddle with viruses which we duly cleaned up and removed without incident. Uninstalled the applications one at a time, restarting each time it was required and all was good.

After removing the last app (dont ask me which one it was I cant rememebr) the machine no longer starts.

It's boot cycling but once we disable automatic restart on system failure it brings up a STOP 24 error.

Have booted to puppy linux and examined the hard drive (which is SATA btw) and the data seems intact so we can assume, physically at least, that the drive is good.

Booting to an XP CD and attempting to access the recovery console to run chkdsk /r and it appears the drive is either not detected or is empty (the latter we know not to be the case)

Boot to an X CD to attempt a repair install and it tells me there is no hard drive present.

Check the BIOS and the drive is detected properly. swap the hard drive for a SATA CD and it detects the CD without issue which makes me thing the SATA controller must be functioning too.

Now it seems that the this single disk system has some kind of RAID configured on it according to the boot screens. My next step would be to remove the RAID but I'm concerned it might format the drive. Is this likely? It has an ASUS A8R-MX/S motherboard but the info I get from their site is a little vague.

Am I on the right track with the RAID thing or way off base, help me folks its driving me nuts.
 

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Four steps that will keep your PC happy, healthy, and crap-free

Malware sucks. In the best-case scenario, it craps up your system with unwanted files and occasionally makes itself known in the form of a persistent pop-up window or annoying browser-based toolbar. In the worst-case scenario, malware completely takes over your desktop or laptop and ruins your life.

Your system slows to a crawl. You can’t even boot into Windows in the time it takes you to walk to the kitchen and back. Your data gets sent off to a faraway Internet land or, worse, your actual keystrokes are recorded for some unsavory individual to see. Malware locks down your browser, making you unable to actually do any browsing without being carted off to some bogus domain. You can barely run a program in Windows without getting bombarded by fake advertisements, programs, and dancing people on your desktop.

We can’t make this stuff up.

So what’s a computer enthusiast to do? Step zero: Read this guide, because we’re going to walk you through all the key details you need to know to both rid your computer of this junk and keep it free of downloaded nasties forevermore.



Read more at:
Maximum PC | Malware Removal Guide 2011: How to Get Rid of All The Latest Malware

Answer:Malware Removal Guide 2011: How to Get Rid of All The Latest Malware

Most excellent reading, thanks for posting for all to see, I , myself, use most all of these myself, the only paid program i have is malwarebytes, the rest are free add ons or are free programs . Thanks.

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Please find attached the logs from the scans in the Windows XP Cleaning Procedures. I followed the Cleaning Procedures but still have a problem. The problems can be pinpointed to yesterday when I surfed to a web site without having an up-to-date Anti-Virus definition files. Before I knew it, I had an infected machine.
There seems to be 2 problems.

(1) After restarting the computer, Windows File Protection gives following message.

Windows File Protection
Files that are required for Windows to run properly have been replaced by unrecognized versions. To maintain system stability, Windows must restore the original versions of these files. Insert your Windows XP Profession CD2 now.

I have Dell OEM Windows XP Media Center 2005 installed on my Dell Dimension 5150/E510. Problem is, Dell has a Windows XP re-installation CD but Dell states there is no 'CD2'.

(2) I keep getting pop ups every time Internet Explorer is open. The pop ups occur on their own.

Hopeful you can help me to fix the problem. :confused
Thanks,
Ankur

p.s. Please note, the AVG Anti-spyware log is not attached because it was not generated by the tool. I scanned my computer using Trend Micro (after updating virus definition files) and I can provide the logs if you need.
 

Answer:Malware problem not fixed with Malware Removal instructions

Welcome to Major Geeks!

Run this Disable/Remove Windows Messenger to remove Windows Messenger. Do not confuse Windows Messenger with MSN Messenger because they are not the same. Windows Messenger is a frequent cause of popups.

Uninstall the below old versions of software:
Java 2 Runtime Environment, SE v1.4.2_03

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

F3 - REG:win.ini: load=C:\WINDOWS\system32\mlljg.exe
O2 - BHO: (no name) - {3F7BDD0B-0462-4F19-8B87-54D83601B87C} - C:\WINDOWS\system32\mlljg.dll
O2 - BHO: (no name) - {B8AFD866-6B8B-490E-DA2E-39E671810F96} - C:\WINDOWS\system32\mknamps.dll (file missing)
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask .exe" -atboottime

After clicking Fix, exit HJT.


Now download The Avenger by Swandog46, and save it to your Desktop.

Extract avenger.exe from the Zip file and save it to your desktop
Run avenger.exe by double-clicking on it.
Check the 'Input script manually' box.
Click on the magnifying glass icon.
Copy everything in the Quote box below, and paste it in the box that opens:




Files to delete:
C:\WINDOWS\system32\ctfmon .exe
C:\WINDOWS\system32\mlljg.exe
C:\WINDOWS\system3... Read more

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Hiya

Im running XP, avg detected trojans, the first one it got rid of, the second one Generic13.ATHP it could only remove it partially, apparently located in in c:\windows\system32\svchost.exe

Started the Malware Removal Process as recommended, SuperAntiSpyware wouldnt install, so I changed the filename, and it has installed but when I attempt to run it I get an error message -

SUPERAntiSpyware Free Edition has encountered a problem and needs to close. We are sorry for the inconvenience

The same happens with any other malware/spyware removal program, Spybot S&D, Malwarebytes etc...

Is there anything I can do to fix this?

Thankyou!
 

Answer:malware halps/malware removal not running

Hi again,

also tried doing this (as seen in another thread)

Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

* Scroll down to ?Non-plug and Play Drivers? and click the plus icon to open those drivers.
* Then search for TDSSserv.sys
* Let me know if you find this or not.
* If you do find it, right click on it, and select Disable. Do not try to uninstall it.
* Also if this is found and you disable it, then reboot and see if you can run the cleaning procedure and attach the requested logs.


but the device mentioned is not present (although there are a few that have error "!" things next to them, but 30 or so others.

:confused have no idea if any of this will help you lovely helper person, but i guess im just trying...
 

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About a week ago, I noticed that when running Internet Explorer www.google.com that clicking on a website would take me to an add instead of the website. If I clicked back and clicked on the website again, it would correctly go to the website.

A day or two before noticing this issue I had upgraded to AVG 8.0 Free and had installed the latest Firefox version.

I am running a Windows XP Professional SP2, Intel Pentium 2.8 GHz.

I ran the instructions at forums.majorgeeks.com/showthread.php?t=35407 and am still experiencing the same issue as described above.

Any help would be greatly appreciated! This is the first forum I've ever posted to so be patient!

Thanks,
Deb
 

Answer:Malware - Exists after running MalWare Removal

This is the last of the Malware log files.

Thanks again!
Deb
 

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Relevance 70.52%

Have got a strange one, where have attempted to remove XP antispyware 2009 using malware antimalwarebytes. Looks to have been partly successful - but have got something else interfering. Frequently have pages on IE as "not found".

Have posted HJThis log and Malware Antimalwarebytes log below. Thanks for any assistance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:01:58, on 08/11/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\lxdjserv.exe
C:\WINDOWS\system32\lxdjcoms.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\UAService7.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\ATI Technologi... Read more

Answer:Malware - blocking removal by malware antimalwarebytes

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Relevance 68.06%

When I try to run a scan from usind AVG anti-virus, Avira, Windows Defender, or SuperAntiSpyware; when the scan gets to a certain point, Windows shuts computer down with a blue window. It says Kernel_Stack_ Inpage_ Error plus some standard verbage about if you recently installed sortware/hardware,see administrator, etc. At bottom it says: STOP: 0x00000077 (0x00000001, 0x00000000, 0x00000000, 0xF79B1D24). I could sometimes run AVG scan in "select drives/folders" mode but recently it quit allowing that after I upgrade to AVG 9 (free). I uninstalled AVG and went to Avira but with same results. Scanning with Windows defender did the same. I recently installed and ran SuperAntiSpyware and was able to pinpoint problem to " System Volume Information" directory. I am unable to open to see contents as Windows shows no files in it. When I ask Ariva to scan it, Ariva says no files also but if I use AntiSpyware to scan, it shows many files during it's scan but will get to a certain point and computer will shut down. I can almost see file that shuts it down but it happens too fast to catch it. I was able to run "RootRepeal" and log is below. I was not able to run "DDS.scr".

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/10/30 13:15
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: rootrepe... Read more

Answer:Unknown malware/virus won't let any anti-virus/windows defender/malware removal progran to complete scans

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Relevance 67.24%

I have run the malware removal intructions and when through each programs as they did remove some of the malware and virus. The issue that I am having is that when I open the computer under seperate user and try to run the malware removal programs via internet or through USB drive, I keep seeing a window which pops up asking me which program I want to use to open the program. I have run the computer under the adminstrator and do not seem to have problems running the

View attachment mbam-log-2011-03-28 (17-02-07).txt



View attachment combofix log.txt



View attachment SUPERAntiSpyware Scan Log - 03-28-2011 - 16-42-24.log



View attachment hijackthis.log

malware removal steps and have attached the reports from the intructions.

Even when I try to open add or remove programs under control panel- I get the following message: "C\windoesn\system32\rundll32.exe- application not found. I am thinking that It is something to do with AVG and have removed the program with the step.

Please help....

View attachment mbam-log-2011-03-28 (17-02-07).txt



View attachment combofix log.txt



View attachment SUPERAntiSpyware Scan Log - 03-28-2011 - 16-42-24.log
 

Answer:Help with malware removal- have run malware removal instructions

ssmehta007 said:



....try to run the malware removal programs via internet or through USB driveClick to expand...

Specific download and installation instructions are in our R&R ME FIRST guide :
ComboFix
Running from: l:\combifix\ComboFix.exe <--- belongs on your desktop

RootRepeal
Save it to your Desktop

SAS & MBAM
Installed to the Default Location - "C:/Program Files", as we suggest that you keep them after malware removal.

MGTools.zip
Download this file to the root folder of the drive where you have installed Windows (Typically this would be C:\ and thus you would have a C:\MGtools.exe file after downloading). ​
Please make those corrections and attach the missing RRlog.txt (from RootRepeal) and MGlogs.zip - normally it is C:\MGlogs.zip . Please tell me any problems you still have.
 

18 more replies
Relevance 67.24%

Hi,

I have a dell xps 8300. It started acting up about 1 week ago (freezing while working online, freezing while trying to boot). Today i got the Blue screen asking me to restart if this was the first time I had received a blue screen.
I restarted it was fine for 30 minutes and everything froze.
I restarted it and I received error beeps ( 4 beeps)
I looked that up on dell support and they said it was RAM problems.
I opened up the computer vacuumed a bit, took out ram cards and reinstalled them.
It had been working o.k.for about 1 hour and only froze once more.
I decided to try the malware removal guide and here are the logs
Malware bytes did not find anything
TDSSKiller did not find anything
MGtools ran but as soon as it was done the window closed. i don't know how to find the log
Your help will be greatly appreciated
 

Answer:malware removal - have followed malware removal guide

I still want to see the log from Malware Bytes please.





MGtools ran but as soon as it was done the window closed. i don't know how to find the logClick to expand...

Should be directly on C:\ if that's where you boot Windows from. If you really cannot find the log, you'll have to run MGTools.exe again in order to produce a MGlogs.zip. Thanks.
 

20 more replies
Relevance 66.83%

I have followed recommended protocols to suceessfully remove the "Trovi" malware from my computer.
But have one minor problem.
The virus removal programs successfully removed the malware programs, as the program no longer runs on my computer.
But the malware appears to have left code in the windows startup directing the computer to run files which are now no longer present on my computer.
Problem is that this causes the following Windows Popup box "Run DLL" to come up , before any other windows startup programs run.

The Pop up box contains the following wording"

" There was a problem starting
C:\Users\LESTER\AppData\Local\Conduit\BackgroundContainer\BackgroundContainer.dll
The specified module could not be found."

Does anyone have any suggestions on how to get rid of the code lines in start up that lead to the popup box, so that it will no longer occur at computer start up.

Thanks.
Lester
 

Answer:Trovi Malware - "Run DLL" pop up box remains on windows startup after malware removal

Follow this thread and attach requested reports

http://malwaretips.com/threads/malware-removal-assistance-how-to-get-help.20334/
 

1 more replies
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My computer recently became infected. At first, my taskmanager and regedit were locked. Next, my desktop background was locked. I fixed these problems, but continue to be bombarded with malware in my running processes which regenerate upon rebooting. Eventually, I could not startup Windows. Once the Windows loading page was finished, my computer would restart. I upgraded to XP Pro, can now log on, but still have malware. Please help! Thanks for your time!
 

Answer:completed steps in "READ & RUN ME FIRST MALWARE REMOVAL GUIDE" and still have malware

Re: completed steps in "READ & RUN ME FIRST MALWARE REMOVAL GUIDE" and still have mal

Here is my MGTools.zip log. Thanks in advance for your help. Any addition info needed please let me know. Take care.
 

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I ran the steps in the Malware removal guide, i haven't seen any new pop-ups, but i noticed that there were a few problems that bitdefender could not fix, and my laptop is still running slow.

I am running windows XP, and will attach all logs.

Thank you in advance for all you assistance.
 

Answer:ran all the steps in "Read & Run Me First malware removal guide," still have malware

Re: ran all the steps in "Read & Run Me First malware removal guide," still have malw

Here are the last three logs.
 

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Relevance 64.37%

(All info included that was suggest by the Preparation Guide except that I had to run everything in safe mode, as the malware wouldn't let me do anything.)
DDS (Ver_09-09-29.01) - NTFSx86 MINIMAL
Run by Faith at 13:33:11.21 on Mon 10/05/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_14
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2013.1720 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}
FW: ZoneAlarm Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Feith.LEEANDRA\Application Data\U3\0876020A09527642\LaunchPad.exe
C:\Documents and Settings\Feith.LEEANDRA\Desktop\dds.scr

============== Pseudo HJT Report ===============

uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
mURLSearchHooks: AVG Sec... Read more

Answer:Security Tools Malware

Hello,We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up.My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if youwould let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.Download random's system information tool (RSIT) by random/random from here and save it to your desktop.Double click on RSIT.exe to run RSIT.Click Continue at the disclaimer screen.Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)Then please post back here with the following: log.txt info.txtThanks

2 more replies
Relevance 64.37%

Hello everybody!

I'm new to this forum and i would like some help with my malware issue.

You see, ever since i used BitTorrent to torrent Fallout 4 on my laptop and desktop, i've been having manny problems regarding malware. As listed in the symptons; my browser wil take me to different pages, highlight ramdom words, floating ad banners and other annoying stuff. This problem occurs on both my systems.

My school laptop and my home pc.

Laptop:

Lenovo G70, i75500u, Nvidea Geforce 9200M, 8Gb RAM, Windows 10.

PC:

Custom:
CPU: AMD FX 8320/ Coolermaster Hyper 103
Motherboard: Asrock 970 pro3 r2.0
RAM: 8Gb 800Mhz Adata.
GPU: AMD Radeon R9 380 4GB GDDR5
SSD 128GB ( Windows 7 professional 64 Bit )
1TB HDD ( storage)
300GB HDD ( storage)


I am well aware that this is because i used BitTorrent. I have deleted it with Fallout 4. However, that didn't take away the problem.

I have used manny different ways to eliminate the problem, but it still persists.

I have done:
Uninstalled Fallout 4
Uninstalled BitLord
Used Ccleaner
Used Malwarebytes anti malware
Used ComboFix
Used AdwCleaner
Used JRT
Runned my Panda Antivirus multiple times
Manually deleted files en folders.
Looked for extensions that shouldn't be there...

But nothing. Combofix deleted a lot of files, but the problem didn't go away. And ComboFix is a known rescue tool that mostly works.

I'm a first year IT student in the Netherlands. So i have learned a thing or two. However, i... Read more

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Relevance 64.37%

I'm having a serious problem with my PC. (For the record I have disconnected it from everything but the printer and am currently on my laptop) I'm running WindowsXP Home edition, and I'm 99% sure I've got the SP3, 100% sure I've got at least SP2. I use Mozilla Firefox for most of my internet needs, although sometimes I use IE for things not supported by Firefox such as PCPitStop's test center. The computer is used by my husband, myself and our roommate. With both of them being 100% male, I'm almost certain one of them has accidentally downloaded something from a dirty site (even though I've warned both of them not to accept ANYTHING, EVER!)

Backstory- I returned from work today at about one o'clock (PST), my husband says computer is off due to a 15 minute power outage (wonderful). He tells me that he was on Firefox today at about 10:30-ish, and after he closed the window he cleared the private data (I have it set to ask to be cleared when Firefox is closed) and after he clicked the clear data now button an antivirus firewall thing (his words) came up and filled the screen. It was shortly after that that we lost power. This confused me because non of my anti-anything programs come up unannounced. I turned the computer on, first things first I tried to log into the admin account, but it wouldn't load and the computer froze. Double wonderful. I do a hard reset and try to log onto the guest account, which I do successfully. First thi... Read more

Answer:XP malware, cannot access tools

Hello and welcome. Let's run these. Hopefully after the first we can run the next and youe desktop will be back.Please download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.Do not reboot the computer, you will need to run the application again If you have Spybot installed temporarily disable it.Next run ATF:Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".Please download ATF Cleaner by Atribune & save it to your desktop.Double-click ATF-Cleaner.exe to run the program.Under Main "Select Files to Delete" choose: Select All.Click the Empty Selected button.If you use Firefox browser click Firefox at the top and choose: Select AllClick the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.If you use Opera browser click Opera at the top and choose: Select AllClick the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.Click E... Read more

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Well can't figure this one out. Hijack this won't even remove the entries I have tried to remove. Here is the log for the experts. Windows won't open "uninstall program" or "IE". Office seems to be messed up thinking it's now a trial version. Most other things seem to work.
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:22:36 PM, on 11/9/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exe
C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Webroot\WebrootSecurity\SpySweeperUI.exe
c:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exe
c:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
C:\Windows\SysWOW64\DllHost.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJ... Read more

Answer:Malware of Virus - Have tried all the tools

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/427104 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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It seems as time goes by, reputable sites and tools have started to put malware into their tools installers and you just can't trust them anymore.  Is there a list somewhere that 
 
1) Identifies which tools will force you to install malware no matter how closely you pay attention to their installation processes
2) Identifies tools which install malware like Conduit toolbar but can be disabled if you pay close attention to the installation process and uncheck any unwanted add-ons.  
3) Identifies websites who use disreputable ad sources which are known to frequently contain malware and viruses and otherwise don't undergo a thorough screening process.  
 
You get the picture right?  I wanna have a search engine where I can type in the name of my favorite websites and application names and see if they have started using malware and how they are using it.  It seems clear that the problem isn't like it used to be where malware was just something that snuck its way onto reputable websites, now it literally is included as a matter of good business.  
 
I also realize that its a matter of where you get your installation files from and generally speaking, if you use the manufacturers website, you have a better chance of not finding malware.  However even taking this into account there are still many applications where it's included regardless of where you get it.  

Answer:what tools include malware?

I know of no such site.
But I suggest you upload downloaded tools to VirusTotal before installing/using them.

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I got to the stage to load "SUPERAntiSpyware" and get a Microsoft popup message that it has encountered a problem and needs to Debug or Send Error Report or Dont Send.
This is a common popup for many programs I have tried to run.

This is on an XP Home Edition with SP3

I notice in the Add and Remove Programs in Control Panel that there is a program called: SpySubtract, that I can't remove. Is this an issue to worry about?

How do I get the Malware tools to load?
 

Answer:Malware tools won't load

Malware tools won't load but have log files #1

Timothy Tibbets of Major Geeks said to check other tools so I ran some with no response. Then i ran MGTools and RootRepeal and have 2 logs needing checked.

can someone check these out and let me know what to do next?
 

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After logging into Safe Mode with Networking, I cannot run Malwarebytes Anti-Malware or SUPERAntiSpyware. However, I can run DDS, FixReg, and mbam-setup.exe. (I can install Malwarebytes, I just can't run it after installing it.)After attempting to follow the instructions in this topic, I was told to post a DDS log here. So, here goes. This is dds.txt (and attach.txt is attached):DDS (Ver_10-10-10.03) - NTFSx86 NETWORK Run by Administrator at 11:31:20.87 on Mon 10/11/2010Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_11Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.447.246 [GMT -4:00]AV: Security Master AV *On-access scanning enabled* (Updated) {B18B2C09-1F99-4E0C-9253-AB7AA351D404}FW: Security Master AV *enabled* {8C600FEA-C9B5-4054-9DD5-462A593C739E}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchC:\WINDOWS\system32\svchost -k rpcssC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k NetworkServiceC:\WINDOWS\system32\svchost.exe -k LocalServiceC:\WINDOWS\Explorer.EXEC:\Program Files\Internet Explorer\iexplore.exeC:\temp\dds.scrC:\WINDOWS\system32\wbem\wmiprvse.exe============== Pseudo HJT Report ===============mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q404&bd=pavilion&pf=desktopmDefault_... Read more

Answer:Cannot run any anti-malware tools

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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My friend has been infected by Security tools malware & is unable to access safe mode via F8. On pressing F8 he goes into Boot Order screen rather than Safe mode. Has anyone any idea how to get into safe mode from startup? We have tried via msconfig without success as that appears to be infected as well.

Answer:Security tools malware

By the way, the operating system is Vista

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Staff Advisory: This post needs to remain here until one of the malware team advise that it can be moved. This member cannot access our malware forums due to their infection. ~ Animal----------------------------------------------------------------------------------------------------------------------Hello, I got some help from some nice people in the live chat. I have made a log with your hijackprogram and am posting it at the bottom. It created two .txt files so there are two reports. I am unable to open ANY link that has the words anti-spyware anywhere on the page or in the address bar so unfortunately I cannot post this in the malware removal forum because the internet window closes every time. I am in dire need of some help! I have a subscription to spy sweeper and it is keeping things out but I was infected with Antivirus xp 2008 and possibly some viruses because the computer was un-protected for about a month while I was in the hospital..I run with Windows XP and a wireless connection. If someone could take the time to look at this for me I would be so incredibly thankful! I offer my services as a photographer/graphic artist/professional gift shopper/myspace designer/beginner web designer. You can see what I do at www.perfectionpictures.com and contact me if you need anything at all!Current Symptoms (in the order of appearance)Random Total system crash then restart then blue screen then back to windows. msvcp71.exe is missing so a program is being prevented ... Read more

Answer:Antivirus Xp 2008 Removal Help/am I Infected? Can't Open Malware Removal Forum

Hi & welcome,I would like to try a couple things before we go much further so I have a bit better picture of what is happening and can take the needed cautions.1.) click start> run> type msconfig and hit enter.click "boot.ini" tabCheckmark /bootlogClick "apply" and "close"Reboot when askedLocate and delete this file:C:\windows\ntbtlog.txt (in case your extensions don't show it looks like a notepad)RebootLocate & post:C:\windows\ntbtlog.txt2.) Click start> run> type: cmd.exe and hit enter.type the following commands exactly as you see em & hit enter after each one:cd c:\windows\system32dir userinit.exeNote the file size please & report that back to me. Leave cmd open a sec.Back at the cmd window...Type:cd dllcachedir userinit.exedir spoolsv.exeNote file sizes & report that back to me.Type exit in the CMD window & hit enter. (this closes it)3.) Can you see also if you can get this program installed please:http://download.bleepingcomputer.com/hijac.../HJTInstall.exeSave file> run it> follow prompts to install excepting defaults.Allow it to "launch" hijackthis.Click the "Do a System Scan and Save a Log File" optionSave the log file and then it should open with NotepadGo to Edit, Select All and then Edit, Paste to paste the contents of the log hereLet me know if you had any problems with the above please.I advise keeping the system offline as much as possib... Read more

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I have had good success with Eset's NOD32. I liked it better than any of Symantec's products. I have been using the Windows firewall for the time being, I disliked Agnitum's Outpost Firewall - it was too hard for me to use! I always liked Ad-Aware (Lavasoft) and Spy Sweeper from Webroot. But how many programs should you have going at once? What is everybody out there using? I would like to know. ............Thnxk!
 

Answer:Discussing malware tools & programs

Moved your post from the Malware forum as its a closed forum from the general membership and moved it here to the software forum as you will get many different opinions

I guess what security applications you use is what you feel is benefical and comfortable to use for you personally and if they keep you Malware free then great, keep on using.

my thoughts;

Windows firewall in XP is good for blocking any incomming data, but if you sadly become infected with anything then, it does not block your personal data from escaping to its master! to this end I would advise using a firewall that will block both incoming/outgoing data or applications unless you specify otherwise, ZoneAlarm Free is easy to setup as you didnt like Outpost or maybe try Sygate Personal.

other apps I use and install on every PC are;

SpywareBlaster
AVAST Home AntiVirus
Windows Defender beta2 ( great free software from MS, which scans live )Ad-Aware Personal ( 2nd Opinion as not every app picks up all, run this once a week )
A2 ( A-Squared ) ( specific scanner for various trojans/dialers etc, this is more a 3rd opinion app for using once every few weeks )
Zone Alarm Free firewall

the only ones of these that are resident or live scanning are Defender, ZoneAlarm and AVAST the others are on demand scanners and dont use any CPU or Memory up.

( SpywareBlaster is neither resident scanner or on demand, its function is to prevent a known malware issue from being installed in the first place ... Read more

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I have been reading through the spyware/malware removal forum and noticed that once the threat(s) are removed and the system appears to be clean, you are told to uninstall HJthis, ComboFix etc.. What is the reason for this?

Also, when told to download the various tools, everything goes to the Desktop. Is there a technical reason for this or is it just to make it easier to find the stuff you download?

I gotta say, this is the most helpful technical forum I have come across in years. The amount of work and time the moderators put in here is unbelievable!!

Thanks,
Zeek

Answer:Why Remove spyware/malware tools?

The tools you are referring to are very specialized tools, they are not ordinary security programs. Just as a doctor wouldn't keep sponges and clamps in a body once surgery is over, just so the team has these specialized tools removed. They have their place, but once they have served their function, they need to be removed.

Orange Blossom

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Interesting results in this test:

Most Effective Antivirus Tools Against New Malware Binaries

Top 5:

Ikarus
Microsoft Security Essentials
Avira
AVG
Dr. Web

Most noteably, ESET (Nod32) was 30th out of 30. Not a lot of information though about versions used, etc. They note v2 for Nod32 for example. If so, then obviously not a fair test as that is an old version.

Answer:Most Effective Antivirus Tools Against New Malware

Doesn't Microsoft Security Essentials have no zero-day protection? As in signature only? The versions tested should have been the newest though.

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HiHere are my hijack logs, I believe I have the "Security Tool" malware infectionCould you plz take alook at my logsLogfile of Trend Micro HijackThis v2.0.2Scan saved at 3:40:01 PM, on 3/13/2010Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v8.00 (8.00.6001.18882)Boot mode: NormalRunning processes:C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exeC:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exeC:\Program Files (x86)\Toshiba\ConfigFree\NDSTray.exeC:\Program Files\Camera Assistant Software for Toshiba\traybar.exeC:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exeC:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exeC:\Program Files\Camera Assistant Software for Toshiba\CEC_MAIN.exeC:\Program Files (x86)\Toshiba\ConfigFree\CFSwMgr.exeC:\Program Files (x86)\LeapFrog\LeapFrog Connect\Monitor.exeC:\Program Files (x86)\Common Files\Java\Java Update\jusched.exeC:\Program Files (x86)\Sunbelt Software\VIPRE\SBAMTray.exeC:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exeC:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exeC:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exeC:\Progra... Read more

Answer:Security Tools Malware--Hijack Log

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Hello all, I have a user that has spyware here is what was done so far and the HJT log

AdAware removed threats
SpyBot S&D - had to rename the .exe to launch it. Removed objects
MalWareBytes - had to rename the installer to install and rename the .exe to launch it. Removed objects
SuperAntiSpyware - had to rename the installer to install and rename the .exe to launch it. Removed objects
HighJackThis did not show the normal stuff that I find but here it is:

Logfile of HijackThis v1.99.1
Scan saved at 2:57:42 PM, on 2/17/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17080)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\SNAC.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\system32\DWRCS.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\StacSV.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\WINDOWS\syste... Read more

Answer:Spyware blocking Malware tools

Bump
 

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This scan Security Tools Malware hit my PC while I was at work.
Wife told me about it. I just told her to shut the PC down.

I am running Windows XP Media Center Edition OS.
My firewall and virus program is Zonealarm Security Suite - latest updates, etc.

What I first noticed was:

Wallpaper screen was replaced with dark blue screen.
All of my program icons - missing.
Security Tools window keeps popping up and locks out just about everything else.
3 folders appear in Documents and Settings\All Users\Application Data
Randomly numbered folder names with the Security Tools icon inside.

I have been battling with information from the Zonealarm Forum site:

I boot up in Safe Mode with Networking and perform a Deep Scan
That seems to find lots of problems and I can then delete the quarantined files.
That seems to allow my PC to operate apparently virus or malware free for perhaps a day and then the randomly numbered files start to appear again. One folder on day one, the second folder on day two, and the 3rd folder on day three. The Security Tool window doesn't seem to appear until all three folders are generated. It seems like a new folder appears each time I turn off computer and restart??
I'm not sure about that though.

Anyway, the deep scanning in Safe Mode with Zonealarm seems to just get me by, but isn't a fix, so the Zonealarm Forum said to come here. It's interesting that the scanning with Zonealarm seems to temporarily disable and fix my PC, but then it com... Read more

Answer:Security Tools Malware Problems

Hello! My name is Sam and I will be helping you. In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.Let's try a couple programs here and see if you can get them to run. If you run into the same issues, try disabling ZA for a short time while you download and run the programs.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to... Read more

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I've picked up an infection this morning that it appears a few others have as well. Initially it featured processes including b.exe amongst others and reg keys for Monopod. It has disabled my virus scanner, Symantec AntiVirus amongst other problems. I've followed the Removal Guide as much as it will let me.

Steps 1-5 of the removal guide were no probs, but the program seems bent of preventing me following the Windows XP Cleaning Procedure.

SuperAntiSpyware - Started scan, the program just disappeared.
Attempting to reopen gives - Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item. Alternate startup gives no sign of action.

Malwarebytes Anti-Malware - Started preparing for scan then died.
Attempting to reopen gives - Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.

ComboFix - Got to attempting to create restore point then died. I can start this one up again multiple times, but with the same result.

RootRepeal - Got further than any of the other programs, was scanning windows directories and died.
Attempting to reopen gives - Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.

MGtools - Started, but seems to stop mid-way through the process. Having checked other zip files, it seems like mine is not able to call all the pieces it needs.... Read more

Answer:Malware blocking cleaning tools

Welcome to Major Geeks!

I'm going to give you some steps to follow. You MUST follow these steps exactly and they MUST be performed in the order written. I suggest that you read thru all of it first before running any steps.

Download The Avenger by Swandog46, and save it to your Desktop.
Extract avenger.exe from the Zip file and save it to your desktop but DO NOT RUN IT.
Now download and save the below two files to the root folder of your Windows boot drive. Normally this would be drive C. If you do this correctly, you will then see C:\MGtools.exe and FixAVP.exe You need to redownload this MGtools file because it is a new version. Just overwrite your previous version.
MGtools
FixAVP

Now run MGtools.exe by following the instructions given here Using MGtools which will help your understand how to run it and what will happen. You don't need to worry about attaching the MGlogs.zip file that it mentions yet because we have more to do and new log will be obtained later.
Now run the FixAVP.exe file by double clicking on it. This will attempt to automatically run Avenger (which you downloaded above) and it should also try to reboot your PC so don't be alarmed when this happens.
After Reboot, and if all goes well, a new scan by MGtools should automatically take place because Avenger will try to run C:\MGtools\GetLogs.bat which will begin all the scans again.
When GetLogs.bat finishes running, there will be a new C:\MGlogs.zip file and now it will be time to attach i... Read more

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So, I'm pretty adept at removing this junk and do it quite often and i'm sure i could figure this one out on my own eventually but I figured I would ask while i'm at work.

I have a computer that i removed some malware on using MBAM and SAS. Nothing too bad and not massive infections, it looks like it was just one keylogger. The problem is, neither SAS or MBAM will update. I know usually this is a hosts file issue, or the malware is actively blocking the connection but this doesn't seem to be the case. The hosts file is clean. It appears that the machine is relatively clean and does not have any active malware running. I can visit the MBAM and SAS homepages as well as a multitude of other online anti virus scanners and sites that you normally aren't able to with these types of infections. SAS and MBAM full system scans are coming up clean. Granted they are not fully up to date, but they are not that outdated either as I downloaded the latest version from their respective sites. Tried reinstalling both programs after cleaning the computer and both still won't update. I don't need advice on how to find any possible and likely further malware as i can do that myself with the tools commonly used here, as there may be remains but i didn't see any in my first glances through combofix/hjt. but i'm just wondering if anyone has any thoughts on what may be happening here and why these anti malware programs are not be able to connect and upd... Read more

Answer:Anti-Malware tools won't update

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run. ***Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys.Manually Downloading Updates for MBAM: Manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

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Problem:Security Tools Malware1. Unable to fix according to instructions posted by Grinler on September 25, 2009, despite several attempts2. Run Vista on half the computer & Ubuntu 9.1 on the other half so after reading I got the bright idea of going into my computer from the Ubuntu side & "move to trash" the file identified as the Security Tools file. 3. After moving the security tools file to the trash I reopened Vista and: -could see my desktop -could open some programs (didn't try them all) -no longer saw any "Warning" messages pop up -saw only one short cut on my desktop for Security tools which I moved to trash4. I opened Opera & tried to: -back up my data--failed got error message: "The filename, directory name, or volume label synax is incorrect. (0x8007007B)" -re-follow Grinler's instructions--failed when trying to save GMER log--no message the whole computer just froze--no ctrl+alt+del, no clicking on anything so I killed the power to re-access the internet & you on my Ubuntu side5. Got instructions to follow Preparation Guide do steps 6 - 9, did that by accessing the necessary files from the Ubuntu side & here they are DDS logs attached--GMER failed to runSorry I goofed sending the log the first time & thanks for your speedy replies. Hope I got it right this time :-)DDS (Ver_10-03-17.01) - NTFSx86 Run by admin at 11:22:45.62 on Thu 03/25/2010Internet Explorer: 8.0.6001.1888... Read more

Answer:Infected with Security Tools Malware

Hi there!Sorry for any confusion, I'm new to these forums, hope I didn't cause any problems. This is a new topic that I was instructed to open with a log by boopme. I just kind of assumed boopme would continue to help me, if I'm wrong then I am giving you an update on what occured while I was trying to get the DDS & GMER logs to you--my computer totally froze I couldn't ctrl+alt+del, I couldn't click on anyting--in order to get back in touch with you I powered down & restarted the computer in Ubuntu 9.1. From Ubuntu I accessed my DDS log & posted them to this new topic. I then posted to the original topic asking what I should do about getting back into the Vista part of my computer boopme gave me this reply:Ok let's try this Safe mode scan with SAS.. Do you also have normal mode?Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".From your regular user account..Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..DO NOT run yet.Open SUPER from icon and install and Update itUnder Scanner Options make sure the following are checked (leave all others unchecked):Close browsers before scanning.Scan for tracking cookies.Terminate memory threats before quarantining.Click the "Close" button to leave the c... Read more

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So... I am completely clueless about computers. I got this virus by downloading a torrent grr.
I cant follow any of the removal steps because it won't let me open up anything, any programs or the internet, and it keeps on sending me to this website, "antiviruspower."
I can't open task manager or open Remove/uninstall programs, open command prompt, go on the internet, open microsoft word or anything of the sort.

"Application cannot be executed. The file ___ is infected. Do you want to activate your antivirus software?"
(if you say yes it takes you to the 'antiviruspower' website...)

I am on a mac right now, since I cant go onto the internet on my other computer.
I downloaded the virus removal stuff (from the removal steps) onto a USB so I could try to install it on my infected computer but when i try to it gives me that error message, above.
I can access task manager by taping down the control alt delete buttons so it will keep on opening new ones but I don't know if deleting processes from the task manager will help anything, I'm completely clueless. Before, I deleted some random processes that I thought sounded weird... i hope I didn't ruin anything.
It helped once though. I deleted something (dont remember the name) and after that the virus seemed to be gone, except I couldn't go on the internet. then, since I could open things again, I followed Step 1 (I installed TFC) and when I rebooted like it ... Read more

Answer:Virus - unable to run any malware tools! Help!

You need to try to run all the scans from the READ & RUN ME FIRST. Malware Removal Guide in safe mode if necessary.
Also, you could try creating this cd and booting to it on the infected machine:
BitDefender Rescue Disk-with-auto-update.
 

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Ok, i thought i had some malware, so i was on this site to try and resolve the problem with all tools/program the guy advised


now, after all the programs used, i've lost all my network settings and here is a pic of my network page (sorry for quality)




also, explorer seems to be running really slow.

i've tried a system restore, but it only shows the last 3 points, even after ticking the box to show more, there was none!! so i restored back to the last point, but it's not done much

Answer:No Network Setting after using some malware tools

fixed it with doing a repair install from a SP1 disc

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I have Kaspersky Removal Tool 2011 for now. I know there is more out there, but I dont remember them now (free, popular ones etc...)

Thank you.
 

Answer:Can you recommend good malware tools?

Take a look at the tools used by the team here:

http://forums.majorgeeks.com/showthread.php?t=44525

If it isn't in there you don't need it.

Also, look at our anti-spyware tools by popularity, it tells you what people use:

http://majorgeeks.com/download.php?id=31&sort=25
 

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