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Nasty Malware. Can't run any removal tools.

Question: Nasty Malware. Can't run any removal tools.

Running windows xp media edition on e machine. Will not run any spyware programs. Will not run HJT. Found BRAVIAX.EXE in sys 32. Ran killbox to delete. Could not delete braviax sys32.exe. Had killbox replace file with dummy file then marked read only to stop the red x
trying to sell me its programs. Tried to down load several other spyware removal programs. Get message Access Denied no matter what.
Browser has been taken over by redirect program. HELP! WARNING I am NOT computer literate.

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Preferred Solution: Nasty Malware. Can't run any removal tools.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Nasty Malware. Can't run any removal tools.

Hello fxstc1340 and to BleepingComputer.WARNING I am NOT computer literate.Not a problem. If you don't understand something, feel free to ask questions and I'll explain it better. The same holds true for any helper you work with here.Now. . . let's see what we're looking at here.Please install RootRepealNote: Vista users ,, right click on desktop icon and select "Run as Administrator."Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorRar Mirrors - Only if you know what a RAR is and can extract it.
Primary MirrorSecondary MirrorSecondary MirrorDisconnect from the Internet or physically unplug your Internet cable connection.Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver. Temporarily disable your anti-virus and real-time anti-spyware protection.After starting the scan, do not use the computer until the scan has completed.When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.Extract RootRepeal.exe from the zip archive.Open on your desktop.Click the "Drivers" tab, and then click the button.Allow RootRepeal to run a scan of your system. This may take some time.Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.~BladeIn your next reply, please include the following:RootRepeal log

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Two new malware removal tools by PC Tools just appeared on Softpedia today.
PC Tools Threat Removal Tool 2012

Fight back against malware.
PC Tools Threat Removal Tool is a handy and reliable utility designed to scan your computer for threats and remove them.

This Threat Removal Tool is designed to fight malicious code that has been known to prevent PC Tools' antivirus software from being installed. It performs a quick system scan in order to identify and neutralize the most common malware families that block, prevent, or terminate PC Tools' security software installers.

To ensure that the malware is completely eliminated, PC Tools Threat Removal Tool deletes the infected files and the registry values added by malware.

Requirements:

Administrative rights
If you are running Windows Me/XP, turn off System Restore.

Download
PC Tools ISO Burner 2012 1.0

Get the ability to access and delete persistent malware.
Safely remove malware from your computer with PC Tools ISO Burner. This is an advanced bootable antivirus tool that provides users with the ability to access and delete persistent malware.

When malware infects a computer, it gains control of many components that are key to the system's operations, making it very difficult to remove. Malware can use some of these system components to hide itself and prevent other software from detecting and removing it.

If you can't install or run a security application in the first place, then how a... Read more

Answer:PC Tools Releases New Malware Removal Tools

Ok what files are in the zip when you download it?
All I get is pcttFixTool.dll, no exe???
 

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I have scanned with AVG with the latest updates. On top of that insidious google redirect I get random pop ups even when I don't already have IE or Firefox running. Also getting sounds in the background like I'm clicking on a link, surfing the net when I'm not. And SYSTEM in task manager is hogging a ton of memory.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 11:52:42 PM, on 8/7/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\AVG\AVG9\avgwdsvc.exeC:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exeC:\... Read more

Answer:persistent malware undetected by virus scans and malware removal tools

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please download OT... Read more

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Since the ComboFix will not run on Vista or Windows 7 64-bit, I have to look for new malware/virus removal apps... It was good while it lasted. So what tools do people use for Vista these days when the computer says: "WARNING! YOURS COMPUTER IS AN INFECTED BY HARMFUL VIRUS!!!!"

Answer:64-Bit Virus Removal & Malware Removal Tools?

64-bit Anti-Virus:List of 64-bit Anti-Virus For VistaAnti-virus protection in 64-bit environmentsFree Anti-virus:avast! Free Antivirus Avira AntiVir Personal - Free AntivirusAVG Anti-Virus Free Edition 8.5Microsoft Security EssentialsPanda Cloud AntivirusKingsoft Free Antivirus (Cloud Scan)Paid for Anti-virus:NOD32 Anti-Virus PersonalMcAfee AntiVirus PlusTrend Micro AntiVirus plus AntiSpywareNorman Antivirus & AntispywareCA Anti-Virus Plus Anti-Spyware64-bit Anti-Malware tools:Malwarebytes Anti-MalwareSUPERAntiSpywareKaspersky Virus Removal Tool - How to install and use documentationSpyware TerminatorWindows Defender (64-bit)PrevxSpybot S&DAd-AwareNorman Malware CleanerSunbelt Counterspy (free Trial)Comodo BOClean Anti-MalwareSophos Anti-rootkitSanityCheck Advanced Rootkit and Malware DetectorESET Online Antiivirus ScannerESET SysInspectorAnVir Task Manager FreeWinPatrolStart with these:How to use Malwarebytes' Anti-Malware to scan and remove malware from your computerHow to use SUPERAntiSpyware to scan and remove malware from your computer

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Hi, i got infected because i was triying to run malwarebytes and it skip the part of analising the files, it ended in arount 1 minute in a full scan, and i tried to download dr web cure it, and it dont allow me, the computer seems fine, but those things are very strange, and when i was running the scan i was in safe mode...
 
thanks for the help

Answer:Malware infected, malware removal tools useless

Greetings samidelcueva and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter pro... Read more

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Hi. I am trying to diagnose a problematic laptop for a friend. I don't know the details of what happened to cause the problems. The main problem I can detect is that the laptop is EXTREMELY slow. It seems like anything I try has a delayed response (even a simple mouse click). I followed the Malware Removal Guide, but was only able to run two of the five suggested tools as follows:

1) SUPERAntiSpyware - I ran this after manually updating the definition files on the version already installed and the scan found nothing.

2) Malwarebytes Anti-Malware - I was not able to update the definition files for the current version installed. After several attempts to uninstall this (via the Control Panel), I was able to do it via CCleaner. However, I was not able to re-install a more recent version due to problems with the Windows Installer service. After uninstalling an outdated version of Java (Update 14) via the Control Panel, I have not been able to install/uninstall any more programs.

2) combofix.exe - not compatible with 64-bit OS

3) RootRepeal - did not run on 64-bit OS

4) MGtools - did run; kept getting errors, but continued to completion

Attached are the SUPERAntiSpyware and MGTools logs:
 

Answer:Possible Malware preventing me from running malware removal tools

I am not seeing any malware in those logs. I do not know why MalwareBytes would not run, are you able to run it in safe mode? How does the PC behave when you use safe mode?

More than likely I think I will be sending you off to the software forum.

We can do this:

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:



O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - (no file)
O2 - BHO: (no name) - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - (no file)
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsM... Read more

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Hi. Thanks for this. I need to first tell you that I don't even know how to generate the logs everyone posts here for troubleshooting. I'm sorry. Maybe someone could tell me how, then I will.

Because my laptop wouldn't even boot to the O/S last week, DELL's tech support helped me move files, reformat and reinstall the OS. I reinstalled McAfee. A security tool warning popped up. I knew it was rogue; I came here and got rid of using mbam and process explorer - very easy. Or I thought I did. On my daughter's desktop this morning, there were 3 porn shortcut links ON HER DESKTOP!!!! There was also a link to "Active Security" - trying to figure out wtf this was it turns out it was another rogue. Awesome. It at least had an uninstall on Add/Remove programs... but obviously it is not gone, if that is even the cause of all this... Thinking MBAM would be a logical quick fix, I figured I would try that. My Mbam won't load - I have reinstalled and it - it reinstalls and then when I try to quicksccan it says I don't have permissions and then I can't even open it again. I can reinstall, then it is hijacked when I try to scan. My McAfee won't scan either so both are being hijacked and I also am having the same browser redirects as others when clicking on sites from search results. McAfee can't even fix itself. In safemode, McAfee tells me the truth at least that it is not working (in regular mode it poses like everything is... Read more

Answer:Ugh - Malware Removal Tools Disbled by Malware

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

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Hi all, 
 
Recently on Chrome browsing on a site a received a web site popup saying "Your browser contains MALWARE. You have to install Chrome Malware Removal Tool". Confirming with OK opens an extension page:
 
https://chrome.google.com/webstore/detail/chrome-malware-removal-to/mbdoonnjlifcmakklcaembokjhjikank
 
I have a strong suspect this is a malware!!!
 
What I'm trying to understand if what kind of malware infected the web site I visited. Some technical specs could be useful . The web site is of a my friend and I'd like to help them to identify the malware infected their web site...
 
 

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I have aToshiba M105 laptop. I have CCleaner and Avast Home installed. I ran Avast - no issues, ran CC and Registry cleaner. I have something on this that when I do a google search will look like legitimate results but when I click on a link will send me somewhere else, usually redirect me to an ad or the info.com.I also can not access certain websites -MajorGeeks being one of them or any of the sites that contain the malware removal tools listed in the MJ procedures. Si I tried to access MJ from another computer and save the tools to a usb stick then transfer to the infected computer. Worked OK until I tried to run the various apps. SAS I get "encountered error needs to close" Spybot - "connection w/sever could not be established" Malwarebytes just wouldn't install. Don't know what to do now ---HELP!!!!!
 

Answer:Can not run MALware removal tools

For MBAM, just run it without updating.

Have you tried running the other scans in safe mode?

The Read and Run First instructions have links to manual updates for both SAS and MBAM.

Did you run the MGTools.exe? Were there any issues with that? Can you attach the C:\MGLogs.zip?
 

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Hello all,

This is my second go-round through your instructions. The first in 04/2009 was successful. Presently, I cannot get any recommended tools to run --even if I rename an exe. I cannot locate the exe for Malwarebytes; I get an "exception unknown software exception (0xc0000409) occurred in application at location 0x77f7c60b" error message when attempting to open SuperAntiSpyWare. I attempted both in system mode and normal mode. (I have run them successfully in the past.) I see the Security Tool shortcut on my desktop and I bet its the culprit.

I am attaching two logs below. Your help is very appreciated.
Dawna G.
 

Answer:Malware removal tools won't run

Welcome to Major Geeks!

You MGlogs.zip file is not as useful as we need for two main reasons:

You don't have the current version. You are 7 months out of date.
You ran it in safe boot mode and normal boot mode is the preferred method.
Is all of the software you have that far out of date?

I will give you something to try below but the malware may have additional things hiding that we cannot see with this outdated version of MGtools.



Uninstall the below old versions of Java:
Java(TM) 6 Update 13

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: Browser Helper Object - {AFD4AD01-58C1-47DB-A404-FBE00A6C5486} - C:\Program Files\Shared\_lib.dll
O4 - HKLM\..\Run: [tijidekel] Rundll32.exe "c:\windows\system32\jetebemi.dll",a
O4 - HKUS\S-1-5-19\..\Run: [wadahetuju] Rundll32.exe "C:\WINDOWS\system32\yikujode.dll",s (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [wadahetuju] Rundll32.exe "C:\WINDOWS\system32\yikujode.dll",s (User 'NETWORK SERVICE')
O20 - AppInit_DLLs: c:\windows\system32\jisasiti.dll C:\WINDOWS\system32\gitoribo.dll c:\windows\system32\juduwuho.dll c:\windows\system32\jetebemi.dll,mapopabe.dll
O21 ... Read more

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I ran through as much of the readme as I could, but only MGtools worked. Please look at the attached logs and advise me on what to do next. Thanks.
 

Answer:Can't run malware removal tools

Welcome to Major Geeks!

Your log shows that you were in safe boot mode. You should be in normal boot mode unless that is not possible and you did not say you could not boot in normal mode.

A few of your Windows system files (ndis.sys and beep.sys) are infected and will need to be replaced by clean copies. It will be much easier to do this once we can get ComboFix to work. So let's start with the below fix and see if we can get other tools to run afterwards.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

F2 - REG:system.ini: UserInit=userinit.exe
O4 - Startup: zqosys32.exe
O23 - Service: Dhcp server (DhcpSrv) - Unknown owner - C:\WINDOWS\dhcp\svchost.exe (file missing)

After clicking Fix, exit HJT.

Now copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.




REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon]
"Userinit"="C:\WINDOWS\system32\userinit.exe,"Click to expand...

Make sure that you tell me if you receive a success message abou... Read more

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Hi Guys,

Thanks for a great website, and many good tools you have put together.

I have a problem getting rid of what I think is Spyware on my wife's laptop.

She is currently unable to do Google searches properly, and all results seem to end in being re-directed to a 'Coupon Mountain' website, we can browse to some websites manually, but all those of the major malware removal companies (including yours) just result in the standard IE website unavailable error message.

I have tried downloading all the tools in your READ AND RUN ME FIRST section to a CD, and then copying them to the laptop to run, unfortunately none of them install (even if I change the names.)

I'm getting to the point where I'm considering a repair install, but would like to know if there's anything else I can do to get things fixed without such drastic action.

TIA

Neil
 

Answer:Can't Run Malware Removal Tools.

Welcome to Major Geeks!


Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
To avoid addtional delay in gettin... Read more

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Hello All,
I have tried all possible tools
SpySweeper,Kaspersky,Spypot,Spyware Doctor,Adaware
SuperAntiSpyware,MalwareBytes,CCleaner,RogueRemover

I think its the virtumonde...The thing is I have a couple of registry entries pointing to Dlls that do not exist but even if i remove them they keep coming back.I have tried booting into safe mode and deleting them but it does not help.I am posting my HijackThis log.I have disabled system restore as well

I keep getting random Ad-Websites and messages that my computer has been affected.

I have highlighted the susicious registry entries.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 08:56:00 PM, on 03-Dec-08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system3... Read more

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I am trying to follow clean up procedures, http://forums.majorgeeks.com/showthread.php?t=35407 and have 2 questions;
1. when I run Microsoft Windows Malicious Software removal tool, does it clean/fix automatically or do I have to click on something? I tried to go to the help section and I get "page cannot be displayed".
2. when I run Spybot Search & Destroy, I click immunize but i don't see S&D helper.

ty
 

Answer:Using malware removal tools

1. Just run teh tool there is nothig else you have to do.

2. When you Immunize; Spybot is making changes to the Registry.
 

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Hi Geeks,
I'm pretty sure I have a malware issue on my PC. I can't access any security websites, like malwarebytes.org and more. In fact, I am surprised I can access the Geeks website! I can download removal tools, but they won't run and I've tried quite a few.. I can't boot into safe mode -The dreaded Windows blue screen error message comes up-"Windows has detected a problem and needs to shut down". I followed your "Read me first" and did everything I could, including remove the old Java versions. When I tried to install Java again, it said the program is not digitally signed and shut down. This has happened a few times with other installs as well. My browsers shut down frequently on their own as well. Ihave a recent hijack this log, but not sure whether to attach it or not, as it was mentioned it may be filtered as spam. Anyway, hope you can suggest something. Thanks!
Bobby
 

Answer:malware won't let me run any removal tools and more

If you can't boot into safe mode and normal mode will not allow you to run any of the scans, there isn't much we can do to help you. Have you tried running all the requested scans? Have you tried renaming them as per the Read and Run First instructions? Will MGTools.exe not run?

You can try using a different computer to create this disc and then boot to it with the infected machine. ( You will need to first go into the bios and change the boot up order to make the cd drive the first boot device.)

Kaspersky Rescue Disk.
 

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can anyone tell me if there ar any bootable malware removal programs other than avg

thanks in advance

ray

Answer:bootable malware removal tools

Here are a couple:http://www.free-av.com/en/products/12/avir...cue_system.htmlhttp://www.freedrweb.com/livecd/

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Hello Geek Saviors

Am trying to run the Malware Removal Tools for my Acer 2012 Laptop, Windows 7, IE 11, AVG antivirus, Comodo Firewall. Have downloaded the Tools to desktop and followed the Win 7 malware removal directions. Have following problems despite lowering Internet security settings, trying with Comodo Firewall disabled (also Comodo in safe mode) with all tools software entered as safe applications, running in Windows Normal Ops:
1 - Defogger, after clicking DISABLE and YES get immediate red X message "Unable to Create Log"
2 - RogueKiller, right click "run as admin", depending on Comodo settings noted above variably got Alert Triangle "Software is Not Available" or once setup opened and started abruptly disappeared with message "Download Manager has stopped working. A problem caused the program to stop working correctly. Windows will Close and notify you if a solution is available". Tried renaming to "RK.exe" with same result.
3 - Malwarebytes - tried after RogueKiller failure, right click "run as admin", and got exact same response as for RogueKiller.

Did not try other tools. Any idea what I can do to get tools to run? Have not tried computer Safe Mode - would this help?
Thanks for any suggestions and guidance.
 

Answer:Malware Removal Tools not Opening

Yes, you can try safe mode, but be sure to first disable your AV software.
 

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I am getting an error "unable to connect to the proxy server" while opening chrome, firefox or IE.
 
I have unchecked the proxy setting and it still reverts back when I try to open a browser.
 
I am pasting the results from the mini tool box. below -
 
I also ran  ADW Cleaner , TDSSkiller and malwarebytes.
 
 
 
 
 
MiniToolBox by Farbar  Version: 30-11-2014
Ran by jints1234 (administrator) on 02-02-2015 at 23:43:08
Running from "D:\adware"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Qualcomm Atheros AR9485 Wireless Network Adapter = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
 
 
# -----... Read more

Answer:tried several malware removal tools and still cant connect

Sorry, not at home, report's too long to read -- what firewall, anti-virus, anti-malware are you using?  One thing I can recommend is you "sneaker-net" [via usb stsick or CD/DVD] Tweaking.com's Windows Repair (All in One), install & run it.  Accept defaults checkmarks, add #26 & 27 [if memory serves me], ones that indicate normalizing Windows operations.

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My Windows 7 x64 machine is presenting Antivirus 360 malware. I am looking for tools that will work with Windows 7. I tried combofix and some others but I am finding out they are not made for Windows 7. Please help. I am not even sure what to use to collect logs to submit here.

--M


Submitted DDS log in log submit forum but I would still like suggestions on Windows 7 compatible removal tools.

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Help! My daughters laptop seems to be infected with browser hijacker I can't get rid of it. I can't download windows updates and all different browsers aren't working right, sending me to wrong sites and preventing download of AV and malware removal tools. Super anti spyware was installed and wouldnt work, have tried to install windows malicious software removal tool via USB but it won't install or run, have also tried to install spybot via USB but it wont install, error message when it try's to connect to download some of installation files I think. Any advice you guys can offer would be very gratefully recieved, many thanks
 

Answer:Can't install malware removal tools

Welcome to Major Geeks!





TomPo said:





and all different browsers aren't working right, sending me to wrong sites and preventing download of AV and malware removal tools.Click to expand...

Has a proxy server been inserted in the browser? See the below:

Proxy Server - Changing Settings



TomPo said:





Super anti spyware was installed and wouldnt work,Click to expand...

You need to be more specific. Exactly what happens.





TomPo said:





have tried to install windows malicious software removal tool via USB but it won't install or run,Click to expand...

Exactly what happens? Any error messages.

Have you tried to install and run tools in safe boot mode as suggested in our cleaning procedures?





TomPo said:





have also tried to install spybot via USBClick to expand...

Waste of time anyway as it is ineffective against most of todays malware.


Also try the below to see if you can get anywhere.


Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Administrator


You only need to get one of them to run, not all of them. You may get warnings from y... Read more

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I can't download anything at all and I suspect it is a malware issue. And yes, I've tried removing firewalls, anti-virus, pop-up blocker, etc...
If i try to download something on firefox i get this message: "C:\Documents and Settings\HP_Administrator\Desktop\XXXXXXX could not be saved, because you cannot change the contents of that folder.
Change the folder properties and try again, or try saving in a different location."

If I try to download something on IE i get this: "The requested site is either unavailable or can not be found.Please try again later "

Some symptoms that might be unrelated, I tried running a disk check, but it stops at step 2/3, and an old malware that i deleted left autorun, but i got rid of that as well.

I would download malwarebytes or something to try and get rid of the problem, but i can't :\
 

Answer:Can't even download malware removal tools

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide
and attach the requested logs when you finish these instructions.
**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
If you cannot seem to login to an infected user account, try using a differe... Read more

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When I go to download ie:  RKILL or malwarebytes they do not download.  I am running firefox.  I have tried explorer.  I have an HP windows XP. 

Answer:cannot download any malware removal tools

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/518053 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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Hi,
I have a problem where I cannot run any virus or malware removal tools. I have tried them in safe mode and I have tried renaming them. I am able to load them and update them and I can start them momentarily. Then they stop and I can not restart them. I get an error that they are not available or that I do not have permission. I have tried to run online scans and they also fail to load. I also have a problem with iexplorer and firefox being hijacked and loading various web sites I am not intending on going to. Not bad sites just not the ones I am trying to get to. Let me know what you want me to try. I work on computers daily and have not run into anything like this. Thanks in advance for you help.
 

Answer:Cannot load any virus or malware removal tools

I am able to run MGtools.exe and I have attached the log.
 

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Hello

I've followed all instructions in "Read & Run Me First". I have the following results downloading and attempting to run the suggested tools for Windows XP operating system:

SUPERAntiSpyware: downloaded but unable to run. No log created. While attempting to run, received the following message: Windows cannot access the specified device, path or files. You many not have appropriate permission to access item. (note - I am setup as administrator).

Malwarebytes Anti-Malware: downloaded bu unable to run. No log created. While attempting to run, received the following message: Windows cannot access the specified device, path or files. You many not have appropriate permission to access item. (note - I am setup as administrator).

combofix.exe: downloaded and ran, but did not complete. No log created. When attempting to run, I got a far as the blue screen C:\ ComboFix is preparing to run. I sat in that condition for 2.5 hours. I finally closed out.

RootRepeal: downloaded and ran. It was basically a flash on the screen. Log generated but empty. See attached.

MGTools: downloaded and ran. Log attached.

My problem started 1 week ago when my Antivirus Program (F-Secure) stopped auto-updating the Antivirus and Malware components. I uninstalled and attempted to re-install (per F-secure's support) and was unable to install completely. I suspect the virus is preventing the install. I am currently do NOT have any Antiv... Read more

Answer:Virus Unable to Run Malware Removal Tools

Java(TM) 6 Update 26 <--- uninstall outdated Java.



Download and run Win32kDiag per the below instructions:

Download this Win32kDiag and save to C:\Win32kDiag.exe. You must save it here!!!!
Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please attach this log
C:\win32kdiag.exe -f -r




Now we need to scan the system with this special tool.

Please download Junction.zip and save it to your root folder (C:\Junction.zip)
Unzip it and put junction.exe in the root folder (C:\junction.exe)
Now click Start => Run... => Copy and paste the following command in the run box and click OK:
cmd /c junction -s c:\ >C:\log.txt

A command prompt window opens and also a license agreement from SysInternals will appear.
Accept the license agreement and the scan will begin.
Wait until a log file opens. Attach this C:\log.txt when it finishes (the command prompt window will close when it finishes). (How to attach items to your post)
NOTE: It scans your whole hard disk so if can take a long time. Be patient and don't do anything else while it is scanning.



Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.


Right-click OTM.exe And select " Run as administrator " to run it.
Paste the following code under the area. Do not include the word Code.

... Read more

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I have attempted to run the following programs:MalwarebytesNorton Power EraserMcAfee StingerI am able to install them and get them up and running. They run for 30 seconds or so then the programs get killed. When I try to restart the programs, I get the following message: Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.This problem occurs whether I run Windows XP Home SP3 as a regular user, or as an administrator in Safe Mode.

Answer:Malware Removal and AV Tools get killed when attempting to scan

Hello,This infection changes settings on your computer so that when you launch an executable, a file ending with .exe, it will instead launch the infection rather than the desired program. To fix this we must first download a Registry file that will fix these changes. From a clean computer, please download the following file and save it to a removable media such as a CD/DVD, external Drive, or USB flash drive.FixNCR.reginsert the removable device into the infected computer and open the folder the drive letter associated with it. You should now see the FixNCR.reg file that you had downloaded onto it. Double-click on the FixNCR.reg file to fix the Registry on your infected computer.Next run MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes'... Read more

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My computer experienced Police Pro and/or Antivirus 2010 which disabled AVG 8.5 along with Malwarebytes, Norman Malware remover, spy doctor and Hijack This ... I have manually removed all registry items and files that I could locate and the computer does not show any sign of the virus while in safe mode, however it still will not run AVG scans or any other malware removal tools, so my assumption is that there is something still running that I am not seeing.

I tried to run RootRepeal, but it crashes if I request Files to be scanned. I then ran Win32kDiag and it appears to have run below is the log. Any help in getting AVG and a Malware removal tool running would be greatly appreciated!!!!!
Running from: C:\Documents and Settings\Owner\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Owner\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINNT'...

Found mount point : C:\WINNT\$hf_mig$\KB925454\KB925454

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\$hf_mig$\KB944533\KB944533

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\$hf_mig$\KB956390\KB956390

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\&... Read more

Answer:Anti-virus and malware removal tools disabled

Hello vjc,Please refrain from making any changes to your system (updating, installing, removing, etc.) from now on as it might prolong handling your log and make the job for both of us more difficult.Please save this file to your desktop. Click on Start->Run, and copy-paste the following command (the bolded text) "%userprofile%\desktop\win32kdiag.exe" -f -r into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.

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all info stated above I think. Appreciate your help.
 

Answer:Removing Edeals (multiple malware removal tools used)

Hello,

They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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i cant even get Hijack this to work as soon as i run it it disappears so i cant even post that here to show whats going on with my computer.. im using windows XP... i keep getting redirected when i try to search on yahoo or google... using mozilla firefox. ive also tried to run in safe mode but i keep getting a blue error screen and cant move past that.

Answer:advanced virus removal / security tools malware?

Let's see if we can get a scan to workIf this works, go ahead and repost in the HJT forum. If not, post back hereRun this application and then immediately run your scanPlease download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.Do not reboot the computer or you will have to run it again

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Hi, apologies If I have not done this correctly.... First post.

I am unable to run Combofix in Safe Mode or Unsafe, Spybot and Malwarebytes, I can click the .exe shortcuts but nothing happens. I realised I had a problem when my google started redirecting to other sites then just crashing or going to blank screens. See my scan below, and attached unfortunatley unable to run any other screeners etc as I cant get them to startup.

Not sure how complex this problem is but it would allowme to login or register to your site on the problem pc, when I clicked agree to terms it came up you didn't agree etc. Then when I registered on the other comp I still could'nt and can't login on the problem pc....

Thanks in advance for any support
Kevin
DDS (Ver_09-02-01.01) - NTFSx86
Run by kev at 16:52:41.02 on 22/02/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.5.0_12
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.536 [GMT 0:00]
AV: AVG 7.5.552 *On-access scanning enabled* (Updated)
============== Running Processes ===============
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EX... Read more

Answer:Unable to Run any Malware removal tools Combofix Spybot etc

My Combofix log after running, I got this running after changing the name.

ComboFix 09-02-21.01 - kev 2009-02-23 22:15:15.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.701 [GMT 0:00]
Running from: c:\documents and settings\kev\Desktop\ComboFix1.exe
AV: AVG 7.5.552 *On-access scanning enabled* (Updated)

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\_006126_.tmp.dll
c:\windows\system32\_006127_.tmp.dll
c:\windows\system32\_006128_.tmp.dll
c:\windows\system32\_006129_.tmp.dll
c:\windows\system32\_006135_.tmp.dll
c:\windows\system32\_006136_.tmp.dll
c:\windows\system32\_006137_.tmp.dll
c:\windows\system32\_006138_.tmp.dll
c:\windows\system32\_006139_.tmp.dll
c:\windows\system32\_006141_.tmp.dll
c:\windows\system32\_006142_.tmp.dll
c:\windows\system32\_006145_.tmp.dll
c:\windows\system32\_006146_.tmp.dll
c:\windows\system32\_006148_.tmp.dll
c:\windows\system32\_006149_.tmp.dll
c:\windows\system32\_006150_.tmp.dll
c:\windows\system32\_006152_.tmp.dll
c:\windows\system32\_006155_.tmp.dll
c:\windows\system32\_006156_.tmp.dll
c:\windows\system32\_006160_.tmp.dll
c:\windows\system32\_006161_.tmp.dll
c:\windows\system32\_006163_.tmp.dll
c:\windows\system32\_006166_.tmp.dll
c:\windows\system32\_006168_.tmp.dll
c:\windows\system32\_006169_.tmp.dll
c:\windows\system32\_006170_.tmp.dll
c:\windows\system32... Read more

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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hi and welcome to the Bleeping Computer malware removal forum. If you are reading this article, then you are most likely looking for a solution to a possible malware infection on your computer. Please follow these steps in order to provide information that we can use to analyze your computer's configuration. Please note that these steps may appear to be long and daunting. In reality, though, they are very simple and are only so many steps as we wanted to be as detailed as possible in the instructions.
Before you perform these steps, it is suggested that you first check to see if there is a self-help guide for infection here:
Virus, Spyware, and Malware Removal Self-Help Guides
If there is one, then you can attempt to use the self-help guide first and then continue with these steps if you feel that you are still infected.
- Backup your data!
Regardless of whether or not you have a malware infection, routinely backing up your data should be an important part of every computer users life. Whether it be a hard drive that has failed or malware that has caused your computer to become inoperable, not having your files, pictures, email, and music can be a disaster. We therefore suggest that before we move forward with this cleaning process, you first backup your data to a secure location. That secure location could be a burnable DVD, an external backup drive, or another... Read more

Answer:Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Bump to reset order.

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I've followed the Prep Guide but have been unable to get DDS to run despite repeated attempts. I've also tried to run Root Repeal several times without success. I then downloaded RSIT. Here's the log file:
"Logfile of random's system information tool 1.06 (written by random/random)
Run by GREG GOODFELLOW at 2010-01-04 15:32:45
Microsoft Windows XP Professional Service Pack 3
System drive C: has 52 GB (34%) free of 153 GB
Total RAM: 1015 MB (28% free)

HijackThis download failed

======Scheduled tasks folder======

C:\WINDOWS\tasks\Ad-Aware Update (Weekly).job
C:\WINDOWS\tasks\AppleSoftwareUpdate.job
C:\WINDOWS\tasks\OGADaily.job
C:\WINDOWS\tasks\OGALogon.job
C:\WINDOWS\tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job
C:\WINDOWS\tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
&Yahoo! Toolbar Helper - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll [2008-07-28 882416]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\... Read more

Answer:Infection Preventing Malware Removal Tools from Running

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

15 more replies
Relevance 65.19%

Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hi and welcome to the Bleeping Computer malware removal forum. If you are reading this article, then you are most likely looking for a solution to a possible malware infection on your computer. Please follow these steps in order to provide information that we can use to analyze your computer's configuration. Please note that these steps may appear to be long and daunting. In reality, though, they are very simple and are only so many steps as we wanted to be as detailed as possible in the instructions.
Before you perform these steps, it is suggested that you first check to see if there is a self-help guide for infection here:
Virus, Spyware, and Malware Removal Self-Help Guides
If there is one, then you can attempt to use the self-help guide first and then continue with these steps if you feel that you are still infected.
- Backup your data!
Regardless of whether or not you have a malware infection, routinely backing up your data should be an important part of every computer users life. Whether it be a hard drive that has failed or malware that has caused your computer to become inoperable, not having your files, pictures, email, and music can be a disaster. We therefore suggest that before we move forward with this cleaning process, you first backup your data to a secure location. That secure location could be a burnable DVD, an external backup drive, or another... Read more

Answer:Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Bump to reset order.

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Hi..

When i try to run the spyware removal tools, nothing comes .. I think my system is deeply affected by spywares. I renamed mbam.exe to mb.exe and ran. Still it didn't run. so please tell me to run these anti spywares. PLease help !!
I am attatching the Mlogs.zip which i got when i ran MGtools :cry


http://citycricketers.wordpress.com The IPL Team
 

Answer:Cannot run malware antibytes or super antispyware like removal tools

Welcome to MajorGeeks!

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.
TDSSserv Non-Plug & Play Driver Disable

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip... Read more

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Hey Guys,
 
I Follow the 

CryptoLocker Ransomware Information Guide and FAQ
http://www.bleepingcomputer.com/virus-removal/cryptolocker-ransomware-information#decrypt
and set the security policies to avoid CryptoLocker attack my computer which are these 
 
Block CryptoLocker executable in %AppData%

Path: %AppData%\*.exe Security Level: DisallowedDescription: Don't allow executables to run from %AppData%.

Block CryptoLocker executable in %LocalAppData%

Path if using Windows XP: %UserProfile%\Local Settings\*.exePath if using Windows Vista/7/8: %LocalAppData%\*.exeSecurity Level: DisallowedDescription: Don't allow executables to run from %AppData%.

Block Zbot executable in %AppData%

Path: %AppData%\*\*.exe Security Level: DisallowedDescription: Don't allow executables to run from immediate subfolders of %AppData%.

Block Zbot executable in %LocalAppData%

Path if using Windows XP: %UserProfile%\Local Settings\*\*.exePath if using Windows Vista/7/8: %LocalAppData%\*\*.exeSecurity Level: DisallowedDescription: Don't allow executables to run from immediate subfolders of %AppData%.

Block executables run from archive attachments opened with WinRAR:

Path if using Windows XP: %UserProfile%\Local Settings\Temp\Rar*\*.exePath if using Windows Vista/7/8: %LocalAppData%\Temp\Rar*\*.exe
Security Level: DisallowedDescription: Block executables run from archive atta... Read more

Answer:Security Policies doubts after Malware Removal Tools

Instead of playing with the Local Group Policy Editor manually to set these GPOs, you should just download and use the free version of CryptoPrevent that will do everything for you and also offers you various options when it comes to the "thightness" of the settings.https://www.foolishit.com/vb6-projects/cryptoprevent/This tool was created following Lawrence Abram's instructions you just followed, plus some custom made rules, so you'll be good if you use it.

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So I had a virus that I thought I had gotten rid of a month ago, but it seems to have returned last night while I was asleep. It now freezes or shuts down anytime I start the computer normally, so I have to start it in Safe Mode to get anything running. It won't let me install Malwarebytes or SUPERspyware removal or anything like that. Ad-aware removed a few things but when I rebooted I couldnt start my computer normally. I have McAfree, but I can no longer start it. Most removal programs I try to install don't work. And when I start a firefox browser, even in safe mode, it tells me "The procedure entry point [email protected]@Z could not be located in the dynamic link library msvcrt.dll." So here is my HijackThis log from Safe Mode:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:21:53 PM, on 5/4/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16762)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\wbem\unsecapp.exeC:\WINDOWS... Read more

Answer:Virus that prevents malware removal tools (malwarebytes, etc.)

Sorry, here is my dds file

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Malicious Code has become increasingly complex and infections involve more system elements than ever before. Sometimes, when your antivirus software is not able to remove virus from your computer, you may need to download and use these free specialized tools which are released by well-known security companies like Symantec, Eset, Kaspersky, etc. Malware & Virus Removal Tools
Here is a list of some Malware & Virus Removal Tools: Security Response Removal Tools - Symantec Corp. Stand-alone malware removal tools - ESET Knowledgebase Virus-fighting utilities Free Virus Removal Tools - Bitdefender How To - Remove threats - Removal Tools | F-Secure Avira AntiVir Removal Tool - Download How to Use Stinger | McAfee Free Tools
If you know of any other links, please do share here.

Answer:Free Standalone Malware & Virus Removal Tools

Hi Andy ! Emsisoft Emergency Kit: http://www.emsisoft.com/en/software/eek/

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Hey I am just really interested in PC security and repair and I was just wondering if you guys had any good resources for my own personal research. If you could tell what you would want to look for when examining these files created by the programs listed below and even what the purpose is for these programs that would be very helpful in helping me understand the process better. I got this from your malware removal procedure forum. Very insightful by the way

? BitDefender
? PandaActiveScan.
? GetRunKey
? ShowNew

Thanks
 

Answer:Examing logs created by malware removal tools

Your best resource is the thousands of posts in this forum.

BitDefender and Panda are rather self explanatory in most case however you still need to know the difference between valid detections and false detections and that comes with significant experience over a period of time.

We don't have time to really explain GetRunKey and ShowNew to you. In short GetRunKey shows lots of registry keys (not necessarily bad) and potentially bad files associated with certain infections. ShowNew dumps out important areas of the file system that may be used by malware. ShowNew also prints and uninstall program list so you can see if any malware is installed. You need to have a good understanding of ALL Windows OS's, the file systems, and the registry to understand what they are being used for. Also you need to again be able to distinguish between what is valid and what is not valid and that also comes with significant experience.

Reading the threads and reading the logs and seeing what is fixed and not fixed will teach you a lot.
 

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Hello. I was visiting a few websites and all of a sudden my computer blue screened and started doing a "file dump" it then reset itself.

I tried to go on and fix it, but it wouldn't let me access any antivirus/spyware/malware downloads. Norton, mcafee, spydoctor, malwarebytes anti malware.

I started getting popups stating "this site is unsafe download this.." it was a windows/microsoft grey box message. It seemed legit, but I did not actually download it. I cancelled. I got it every few websites I went to. Mostly from the antivirus sites.

I restored my computer to factory settings (didn't need anything on it).

I have since been able to run several virus scans and download several malware softwares. I have malwarebytes anti malware, norton, and spydoctor. They all have run and found nothing.

I just want to make sure I have gotten rid of everything.

I downloaded hijackthis and this is the log it just returned.

I don't know what to do with all this, but it has been suggested I find a help forum for some advice.. Anything anyone can tell me is much appreciated. Thanks in advance.

Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:55:26 PM, on 8/7/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16386)
Boot mode: Normal
Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.... Read more

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I have 2 problems, the malware(Guard Online) and the google redirect problem so I look at the steps in "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". I followed the steps until I got to step 8. I have a problem with thePart of Step 8 that says "Please double-click on the gmer.exe program. Once you double-click the icon a Windows security warning may appear asking if you are sure you would like to run the program. If this warning appears, please click on the Run button to allow GMER to start. If no warning appeared then you should just continue with the guide". When I click gmer.exe, an error pops up and says "Windows cannot access the specified device,path,or file. You may not have the appropiate permissions to access the item.". This error pops up when I try to use malwarebytes and SuperAntiSpyware as well. What do I do?

Answer:Problem with---> Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hello,Forget about GMER for now and please post the DDS logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

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Hi,

My son's Laptop has a nasty redirect virus that also prevents the execution of malware removal programs and also prevents the logging tool from working. The icons for both Malwarebytes and the dds tool have a colored "shield" that is imposed on top. Any help would be greatly appreciated. OS is Vista Home edition.
Appreciatively,

A

Answer:Malware with redirect prevents removal tools and logs from executing

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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Hello and Thanks in advance. I ran all tools to get a chance to ask someone how to repair the registry in my windows 7 64 bit system. It's new but has crashed multiple times. I was tired of restoring to factory settings.

It seems that someone with physical access during the 3 months I've owned it has changed settings so they can receive reports from this computer. Help!
 

Answer:Registry repair after running all suggested malware removal tools.

eMachines EL1352G-41w, AMD Anthon IIx2 220 Processor 2.8 GHz, 2.00 GB (1.75 usable), 64-bit operating system, Windows 7 Home Premium Service Pack 1, ZyXEL EQ-660R-F1 ADSL Router on single phone line 1.5 max (out in the sticks), No wireless connections, HP OfficeJet 5610v All-in-One (won't print), NVIDIA nForce 10/100/1000 Ethernet, worked fine till I left town. Have restored to factory 5 times. Some registry files are missing, and I don't have permission to change them. Files from Malware scans attached.

Hope this is all correct. Poke me in the eye if not! ~G
 

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My problem sounds similar to other threads,  mostly like this one:  http://www.computerhope.com/forum/index.php/topic,76406.0.html " But it seems as if nobody was sucessfull with removing this beast yet. My issue all started with WINLOGON asking my firewall for web access, which I let go through because Google adviced if the file is in the system32  folder it should be fine. Since then IE pops up sites by random;  forced reboots occured and  Windows keeps saying "Appl. cannot be executed, the file is infected, please activate your antivirus software". The virus pretends as if itself was a malware removal tool. It claimed that NetSky32 took over the system and wanted the user to donwload security tools (a fake regestry defender window poped open). SuperAntiSpy cannot see anything, Malwarebytes is far better, but still not succesfull . The virus kind of panics as I donwloaded MalWareBytes and after the first scan the virus deleted the Malwarebytes executable. At one point of time it seemed as if I would be fine (the regedit and taskmanager were usable again,  the Virus-warning desktop background was gone, but: I could never boot into a savemode to perform a full system scan and completely get rid of this. When trying to boot in save mode I still get a blue screen of death. Part of the virus is residing in C:\Windows\temp. The files seem to be rewritten at each boot time: gnserv.dat, spserv.dat, fla6.tmp,  Perflib_prefdata_44c.da... Read more

Answer:Malware in C-Windows-temp and maybe in the MBR. All common removal tools failed

Hello. Welcome to CH!  Are you able to boot to Windows?These two files: C:\WINDOWS\system32\serauth1.dll and C:\WINDOWS\system32\serauth2.dll -- will continually be restored while their backup is in place. These are not necessarily bad.If you are able to boot, please do the following:Please open Notepad and enter in the following:[email protected] offecho DMJ Find > findSUBawf.txtecho. >> findSUBawf.txtif exist "%SystemRoot%\System32\clauth1.dll" echo Found clauth1.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\clauth2.dll" echo Found clauth2.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\lsprst7.dll" echo Found lsprst7.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\nsprs.dll" echo Found nsprs.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\serauth1.dll" echo Found serauth1.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\serauth2.dll" echo Found serauth2.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\servdat.slm" echo Found servdat.slm >> findSUBawf.txtif exist "%SystemRoot%\System32\ssprs.dll" echo Found ssprs.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\sysprs7.dll" echo Found sysprs7.dll >> findSUBawf.txtif exist "%system%\bak" echo AWF-POSSIBLE >> findSUBawf.txtecho. >> findSUBawf.txtecho EOF >> findSUBawf.txtStart findSUBawf.txtexitThen, click File > ... Read more

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Still having problems accessing files and folders on C drive; no access or access denied to open or view Docs and Settings folders, App Data, etc. Access is even denied to my user Documents\MyMusic, MyPictures, and MyVideo files.

Read and followed instructions in the Read & Run Me First removal guide. Downloaded SuperAntiSpyware, Malwarebytes, ComboFix, and MGTools.

Looked for log from SAS but couldn't find anything saved anywhere. If I right-click on the .exe saved to my desktop, properties show it as "SAS.exe.exe" Is that normal??

Also, I noticed after running Malwarebytes or Combofix (I don't remember which-sorry), a new folder was created - "C:\$RECYCLE.BIN" which, of course, is locked.

A little more history here: I knew I had this trojan a couple of months ago and, without reading up on anything, thought I could do a system recovery from a recovery disk I had. Unfortunately, that didn't work, and I ended up with a black screen that kept saying, "No operating system installed". A friend took my laptop and said he "wiped it down as deep as he could go", then installed Windows 7 (I previously ran Vista). Got the laptop back recently and found out the trojan is still here, living large in the background on my laptop.

So, I am assuming the logs will show a pretty bare bones system here, and that's why.

I've attachd the logs I can find.... HOWEVER, when I try to attach MGTools.zip fi... Read more

Answer:Ran all suggested malware removal tools and ZeroAccess trojan still installed.

ZeroAccess trojan still present after all removal tools used

I've had this trojan on my laptop for almost 4 months. Before doing any research, i tried to do a system recovery from a disc I had made last year, but ended up with a black screen telling me that "no operating system installed". Gave my laptop to a friend to "fix". He "wiped the hard drive down as deep as poosible", installed Windows 7 (I previously had Vista), and gave it back to me. I assumed he knew the extent of this trojan, but obviously he didn't. I have a 64-bit operating system, running Windows 7. Everything else was installed or re-installed by my friend after he "wiped the hard drive".

I read the Read & Run me guide, installed and ran all the tools, etc. Here's the issues:

I am denied access to common doc files, my start menu folder, my templates folder, etc. I have two program files, one of which has "(86x)" behind it; after running the removal tools, i found a new folder on my hard drive: "$RECYCLE.BIN" which of course, is locked. When I right-click on the SAS.exe file on my desktop, the properties show this: "SAS.exe.exe", same with "mb.exe.exe" (is this normal??).

There is nothing in the SAS folder on the C drive, but SAS didn't show anything anyway; I've attached the combofix log; inside the MGLogs.zip file is another folder called "Qoobox" along with the text ... Read more

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Relevance 63.96%

I want to run Combofix with expert help, but do not know how to Disable ESET Smart Security, malwarebytes,ccleaner,spybot S&D and Windows Installer Clean-up before running Combofix. I would rather not uninstall them all if possible, just disable. I didn't know Windows Install clean-up was on there until saw it listed in programs.

Thanks so much for any help.

Answer:How disable(not uninstall) antivirus/malware removal tools before running ComboFix?

I found out how to disable ESET, but not the others....Thanks in advance for help....

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Relevance 63.14%

google search is often hijacked when clicking on links. Happens on firefox or msie. The page is redirected through several other domains before taking me to a final destination remotely related to the original search term. Some of the sites seen in the middle are cs10275.com and ffinddirect.com, but there is no viable info on those online.

Neither spybot, avg or malwarebytes have removed the problem, and i see nothing odd in my hosts file or running processes.

HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:19:38 PM, on 1/11/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Mediafour\MacDrive 7\MacDriveService.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WIN... Read more

Answer:google search hijack, can't find the prob in hosts or with malware removal tools

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this is my fault because i downloaded a binary file i thought was a wmp codec that has caused many problems. Firstly it would not let me open malwarebytes or spyware snd or any programs you may expect to remove it, so i had to locate each program in program files and create a copy of the .exe then change the name so i could open it.

i have scanned and removed what was found. I keep getting redirected every time i use google or i click a link, then i get popups too. This will not go away even after avg virus scans etc etc. The popups seem to be directed to harrenmedia along with various other adverts and urls. It hijacks any advert i see with one called vimax.



DDS (Ver_09-06-26.01) - NTFSx86
Run by Compaq_Owner at 15:12:36.24 on 17/07/2009
Internet Explorer: 6.0.2900.5512
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.1534.678 [GMT 1:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Kontiki\KService.exe
... Read more

Answer:Nasty Nasty Malware that wont give up

sorry just saw the edit to my first post, can i just ask if it is safe for me to use my credit card right now or not?

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Relevance 58.63%

Hi,I need some help with the guide titled, "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help".http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/I'm up to step 8.I already downloaded GMER and when I double click it. It would automatically do a scan without prompting me (lasting less than 10 seconds) and then I continue with the instructions in the guide: I unchecked 'Sections', 'IAT/EAT', Drives/Partition other than Systemdrive, which is typically C:\, and 'Show All'.When I clicked "scan" the program just froze on me. I waited for about 5 minutes to see if it was just a lag but then I noticed the clock on the bottom of my computer screen also froze. I had to force the computer to shutdown by holding the power button. I tried GMER again about 2 more times and it froze both times the moment I clicked "scan". Then on the 3rd and 4th try, it scanned but I walked away for about half an hour and when I returned, it appeared to have self terminated. Then my final attempt. The scan finished and I clicked the "save..." button and the program froze on me and again, the clock on my desktop has froze again and I was not able to save the scan report.Is there an alternative program I can use rather than GMER?Thanks

Answer:I need help in the guide titled, "Preparation Guide For... Malware Removal Tools..."

If you cannot get GMER to just just post the other logs asked for and explain the problem you had trying to run GMER.

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Relevance 57.81%

Hi All! Let me start by thanking in advanced anybody who can help me fix the problem with my computer. I ran program I had downloaded and it gave me a nasty virus. It installed 3 shortcuts on my desktop "youporn" "porntube" and "nudeporn". In addition, when I went to run Hijack This it stopped the program and made it inoperable (ie, when I went to run it I got a message that I didn't have permission or it was removed). Same thing when I ran (and re-ran) ad-aware and Spybot S&D.

So I came on here. I read the "New Instructions" and when I ran DDS it just stopped without giving me any reports. Then, while running GMER, I accidentally went to open control panel and everything on my desktop disappeared. I stopped GMER and quit it. I restarted the computer but now when I log on the ONLY thing I see is my desktop picture. No start menu, no icons, no taskbar, nothing. Same thing if I try in Safe Mode.

Is there anything I can do to try to get my desktop running normally again?

ricardo

Answer:Nasty Virus, can't run First Step tools

UPDATE: Now it's to the point where the computer starts up, shows the windows logo, goes blank, and then starts up again... ***?

2 more replies
Relevance 57.81%

i'm having increasing problems with my computer and am now sure i have some form of malware or viruses. i've had a constant popup where MSWord tries to install itself repeatedly, and i have to manually cancel multiple times when i start the computer. i was worried this was a virus, but when i searched about it i found this was related to windows installer. if i disable windows installer, it goes away.

however, for the past week i've started getting repeated popups saying that google update has encountered a problem and needs to close. i read on some forums that this was related to a google chrome installation. i don't remember if i've even installed google chrome-- but i can't find it on my computer to uninstall it. in the past few days i've started to be redirected to various ad sites when i search for things on google in firefox. i have avira antivirus, windows defender, have used windows malicious software removal tool, lavasoft adaware, and windows defender. all were coming up with no malicious software when scanned, but the problem persists. windows malicious software removal tool just finished a full scan and removed one infection, for an ad program it said would cause random popups, which i haven't had a problem with. i have tried repeatedly to install MBAM and hijack this, along with other tools. even after renaming, i had a lot of problems. MBAM would not open at first, then would partially install, then finally said it completed its installation, started to update... Read more

Answer:google update problem, google search redirect, can't install malware removal tools, stopzilla(?) reported infected by UACd,...

i might've misunderstood the DDS instructions on the tutorial on how to post about these things. i looked at a couple of other posts where people have posted their hijackthis logs. here's mine:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:57:42 PM, on 4/1/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16791)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\SiteAdvisor\6261\SiteAdv.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exeC:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exeC:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exeC:\PROGRA~1\McAfee\MSC\mcmscsvc.exec:\program files\common files\mcafee\mna\mcnasvc.... Read more

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It is so similar to MaxGen's problem that I have used some of his description of what is happening to me(us).I got infected by a nasty malware while surfing the internet. popups were created immediately so I knew right away something was happening. I wasted no time in running Norton AV and Ad-aware. Norton says it had found and removed the problem (Trojan.Vundo and Trojan.Metajuan)and I should restart. But everything got worse after first restart. No programs wanted to work. I even tried to backup personal files to Cd/Dvd and Nero did not recognize my burner. Now my situation is:1. Even in safe mode, I cannot run any anti-spyware software: Spybot and Spyeraser do not show up even though they are seen running in windows task manager. Then the .exe application file will no longer work. When I tried to run them again, it will say "Windows cannot access he specified device, path, or file. You may not have the appropriate permission to access the item."2. Cannot connect to any website, it always shows trying to connect. (The connection itself shows OK). - I downloaded AVG after the first restart and it found and fixed 8 of 12 problems found. I rebooted and was then unable to get on internet and AVG does not work anymore. 3. Worst of all, I can't even post the HijackThis logs. It does not start - telling me I do not have permissionsLike MaxGen there could be other symptoms I have yet to discover. I too have never seen this kind of nasty stuff. Please help!... Read more

Answer:ME TOO!! Infected by extremley nasty malware, can't even run HJT, please help, Unknown malware, windows XP

If you cannot get DDS to work, please try this instead.Please download RSIT by random/random and save it to your Desktop.Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.Close all applications and windows so that you have nothing open and are at your Desktop.Double-click on RSIT.exe to start the program.If using Windows Vista, be sure to Run As Administrator.Click Continue after reading the disclaimer screen.Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).When the scan is complete, a text file named log.txt will automatically open in Notepad.Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.If RSIT did not work, then reply back here.

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Relevance 52.48%

One night my parents called me and asked if I could format a usb flash drive as they weren't capable of doing so themselves. While they knew how to format it, every time they did, a random executable app appeared on the drive. The computer was apparently infested and I was told that the symptoms (random popups) started to appear about a month ago. I was quite alarmed and somehow annoyed for the fact that we share the same network. Programs like hijackthis.exe and mbam.exe get immediately killed after execution. I then tried running frst.exe (Farbar) and managed to get a system scan.

Logfile:


Quote:




Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 12-09-2014
Ran by Administrator (administrator) on PC-XXXXXXXX on 18-09-2014 19:29:33
Running from F:\
Platform: Microsoft Windows XP Professional Service Pack 2 (X86) OS Language: Italiano (Italia)
Internet Explorer Version 6
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: FRST Tutorial - How to use Farbar Recovery Scan Tool - Malware Removal Guides and Tutorials

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(ATI Technologies Inc.) C:\Windows\system32\ati2evxx.exe
(Broadcom Corporation.) C:\Programmi\WIDCOMM\Bluetooth Software\bin\btwdins.exe
(ATI Technologies Inc.) C:\Windows\system32\ati2evxx.exe
(Google Inc.) C:\Programmi\Google\Update\1.3.24.15\... Read more

Answer:Nasty virus removal

Are you able to run a scan with Combofix?
ComboFix Download

Or AdwCleaner?
AdwCleaner Download

9 more replies
Relevance 51.66%

Hello everyone, I'm hoping someone can help me get rid of this nasty spyware. This is the first time I've ever been unable to get rid of some spyware myself by searching the net.

I get continuous pop-ups from out of no where (about every 30 seconds or so). They seem to take me to all sorts of different websites such as;
e.rn11.com/adbuys/a405-admed-ron
adv1.eblocs.com/spyblocs/10/innovation_000_10_71484.html
starware.com/2.0.0.0/landing/weather/weather_01.php?banner=w0001&aff_id=weatherazoogle
ez-savings.com/normal/XBCYINT.html
There is also a pop-up that asks me to install an Unknown application published by E.C.S. International and a fancy (looks like java) pop-up that I have to close down.
...etc, etc

I've run Adaware, Spybot, NAV & TrendMicro's online virus/security check with updated def files. Then I even tried in safe mode and I can't get rid of it! I've run 'CleanUp!' as well from safe mode and have reset my IE seetings back to default.
If I didn't include enough details, I appologize, just let me know what you need to assist.

Any help would be GREATLY appreciated! Thanks in advance!

Here is a Hijack this log:
Code:

Logfile of HijackThis v1.99.1
Scan saved at 10:02:01 PM, on 11/6/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WIN... Read more

Answer:Solved: Nasty spyware - removal help please

13 more replies
Relevance 51.66%

I'm sick of that damn xlime crap, i run adaware 6.0 and spybot search and destroy frequently but i will not get rid of that nasty pop up known as xlime.
please help me out.

Logfile of HijackThis v1.98.2
Scan saved at 10:21:44 AM, on 9/20/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Ebates_MoeMoneyMaker\EbatesMoeMoneyMaker0.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ebates_MoeMoneyMaker\EbatesMoeMoneyMaker1.exe
C:\Program Files\Winamp\Winamp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Robert\My Documents\Hijack This\hijackthis.exe

R1 - HKCU\Softwar... Read more

Answer:Solved: Nasty Xlime Removal

8 more replies
Relevance 51.66%

Hi

After scouring the internet for help with this i found a site that explained about using UBCD4WIN to remove trojans etc, so i tried that and found that SAS removed something, i think that it was called Trojan/GenA (or something similar). I thought that was the end of it and started using my laptop again. But it wasn't!!!! so I have run through the instructions in the 'Read & Run me first' and then started on the Vista Cleaning procedure. These are my results:



First I ran SuperAntiSpyware, logged on as local administrator but it did not find anything, results are in the SASlog.txt file attached

As the sas scan took a while i left it running over night and then took my laptop to work to continue with the instructions. I brought my laptop out of standby but it blue screened and rebooted. I get this error when i login, 'Windows encountered a critical problem and will restart automatically in one minute. Please save your work now' so now i can only log into safe mode. So i carried on in safe mode.



I then ran Malwarebytes Anti-Malware but it terminated a few seconds after starting, when i restart it i get a message saying i do not have the appropriate permissions.

I then tried to run ComboFix, it started and the progress bar completed, I waited for 10 minutes but nothing happens.

I then tried to run RootRepeal but it also terminates after a few seconds, i do manage to see that it finds a few things locked to the locked to w... Read more

Answer:Nasty Rootkit removal help required

Hi me again, I've managed to run some of the removal programs so here are the logs. Please help I'm getting to the point where i am going to have to format and reload my os.
Cheers
Jon
 

5 more replies
Relevance 51.25%

I had an awful adware attack last night when I went to reinstall Project64 and forgot that it came with "Optional" software, that horrible bolony. So then I ended up with 4 different "PC Optimizers" and "Search Helpers". After I got rid of pretty much all of it, I still have this one process that appears called "hnoufsoe.exe" and every once in a while, my interweb browser is randomly redirected to some Fake facebook ad page, which is still pretty annoying. And unsettling.

So my question.
Does anyone know what this is, and/or should/how do I get rid of the shit?
 

Answer:hnoufsoe.exe still persists after a nasty adware removal.

Welcome to the Malware Removal forum.

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.


After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:


If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
If you cannot seem to login to an infected user account, try using a differen... Read more

1 more replies
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I seem to have contracted the antiwear soft virus and, after following steps listed on several websites I have run Hijackthis. It told me I should get help deciding what to fix since I have no idea how to work this. I told me to post my log here.DDS (Ver_09-12-01.01) - NTFSx86 Run by Ari at 14:50:46.54 on Thu 02/04/2010Internet Explorer: 8.0.6001.18813 BrowserJavaVersion: 1.6.0_15Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.1.1033.18.1790.839 [GMT -6:00]SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\nvvsvc.exeC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\svchost.exe -k GPSvcGroupC:\Windows\system32\SLsvc.exeC:\Windows\system32\svchost.exe -k LocalServiceC:\Program Files\WTouch\WTouchService.exeC:\Windows\SYSTEM32\WISPTIS.EXEC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\System32\spoolsv.exeC:�... Read more

Answer:Need help with malwear removal due to Nasty Antisoft Virus

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted logs, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow th... Read more

2 more replies
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I had to deal with a very nasty malware that hijacked my browser searches, crippled my AV, crashed Firefox, crippled access to regedit and stole my FTP passwords resulting in my website being hacked and injected with malicious PHP code similar to the fake Yahoo Counter exploit.I managed to clean the system by renaming Regedit and running it from the desktop to remove the wdmaud.sys once I learned about it, then using ComboFix and finally Malwarebytes' Anti-Malware and Avast to sweep the system to make sure nothing was left. Just to make sure I'd like someone with more expertise to take a look at my logs and see if there's any potential issues that might remain.Here's the DDS log (the Attach.txt file has been attached). I also have the ComboFix log if anyone would like to look at this as well:DDS (Ver_09-03-16.01) - NTFSx86 Run by John Smith at 14:40:15.83 on Sat 04/04/2009Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1024.173 [GMT -4:00]AV: avast! antivirus 4.8.1335 [VPS 090403-0] *On-access scanning enabled* (Updated)FW: ZoneAlarm Firewall *enabled*============== Running Processes ===============C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\Program Files\Alwil Software\Avast4\aswUpdSv.exeC:\Program Files\Alwil Software... Read more

Answer:Can anyone confirm removal of nasty wdmaud.sys virus?

Hello Lincoln Adams,Yes, I would like to see the ComboFix report, please. We can check to be sure everything bad is gone from drivers32 :Highlight and copy the contents inside the code box below: cd desktop
reg query "HKLM\software\microsoft\windows nt\currentversion\drivers32" /s >look2.txt
start notepad look2.txt
exit
clsClick Start > Run, and, in the Open area, type: cmd Press: Enter to open a command window. Right-click by the blinking cursor in the command window and select: Paste The command window will close and a log will open on your Desktop. Paste the look.txt back here.[/quote]You need to clean up all that old Java. It leaves your computer vulnerable. Also, seeing how many old versions you have, you'll get back nearly a gig of space by getting rid of them. Updating JavaDownload the latest version of Java Runtime Environment (JRE) 6_u_13.Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications".Click the "Download" button to the right.Check the box that says: "Accept License Agreement".The page will refresh.Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.Close any programs you may have running - especially your web browser.Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.Check any item with Java Runtime Environment (JRE or J2SE... Read more

6 more replies
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I have a default Yoog Search in my Search Engines, i try to remove it and set it as google but it would again default to Yoog. Next thing is I just cannot run 'sybot search & destroy' and doesnt let me open any anti-malware related sites. I cant download any anti malware apps. I am just stuck.
 

Answer:unable to run any anti-malware tools and also cant open any anit-malware related site

Re: unable to run any anti-malware tools and also cant open any anit-malware related

Welcome to Major Geeks!

Please try doing this first:
Yoog Removal

Then please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes ... Read more

6 more replies
Relevance 51.25%

I have a default Yoog Search in my Search Engines, i try to remove it and set it as google but it would again default to Yoog. Next thing is I just cannot run 'sybot search & destroy' and doesnt let me open any anti-malware related sites. I cant download any anti malware apps. I am just stuck. I saw a post " Win 2K hijack issue - unable to run malware apps!". I have exactly the same case on my system.

 

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Yesterday, I had troubles with Windows live messenger where it (still) says:

"Windows Live Communications Platform has encountered a problem and needs to close. We are sorry for the inconvenience. "

although, the problem isnt about MSN. I found out that this problem was caused by having Malware on your computer. Hence, i decided to run a scan using Malwarebytes Anti-Malware (MBAM).

I noticed that my Avast was disabled and if i try enable it, it comes up with a window saying: the operation could not be completed.

My google searches also SOMETIMES get redirected to links that is clearly out of topic.
like if i google search the terms "malware wikipedia" and i click on the wikipedia link but i get redirected to some Myspace/Anz credit card crap.

Then this happened.
MBAM CRASHED after 2 mins of scanning -> tried to re-run MBAM but a window came up saying:
"Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item."
I ran several other programs such as:
HJT -> scanned for 2 mins, then crashed (no logs were made)
SUPERAntiSpyware (SAS) -> scanned for 2 mins, then crashed
and same goes for any other programs that searched for any malware.
The only program that worked was TROJANHUNTER and came up with a couple of false positives
I also tried using Avira's Rescue CD (the one where you boot up with it and it does a scan)
A scan using Avira was also successful but failed to... Read more

Answer:Malware/Anti-virus tools wont run due to a rootkit/trojan/malware

i am having the exact same problem!
i have no clue what to do, any help would be amazing!

2 more replies
Relevance 50.84%

I seem to have picked up some nasty Adware, and I can't get rid of it.System Restore didn't fix the problem. It won't let me download MalwareBytes, HijackThis, etc. Even when I did manage to download MB and run it, it instantly deleted the exe as soon as it is installed.I downloaded HT to a clean computer on the network and installed it and ran it from there. I then came to this forum and found the Preparation Guide and tried going through each step, but unfortunately wasn't able to run dds.scr (the batch file starts and then closes with no reports being produced) or RootRepeal - this starts with an "Invalid PE image found" error and then gives me 3 more errors during the Report Scan.So, first, does anyone have any suggestions as to how I can get these programs to run, to get you the reports requested?Just in case it is any help, below is the full HijackThis log that I was able to create.Any help is very, very much appreciated. This is literally the first malware I've ever encountered that I haven't been able to take care of on my own.Thanks so much...Mark----------Logfile of Trend Micro HijackThis v2.0.2Scan saved at 2:21:07 PM, on 1/24/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.... Read more

Answer:Infected with Nasty Adware - Won't let me download/run most removal utilities :(

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

18 more replies
Relevance 50.84%

My computer (hp workstation running xp) became infected with a really nasty virus. I'm actually pretty sure it was the same one referenced here given the extreme symptoms matching exactly: http://forums.techguy.org/virus-other-malware-removal/1016598-super-virus-help-needed.html

I have been able to mostly neutralize the threats using safe mode first then working my way through combofix, cc cleaner, aswMBR, and a few others. Things seem to be progressing EXCEPT THAT I HAVE COMPLETELY LOST MY NETWORK CONNECTION. All the programs come back clean, except aswMBR is showing some lines in yellow and red but as there is no documentation with it I don't know if its an issue.

I have tried the basics, deleting the winsock registry settings as per online instructions, uninstalling and reinstalling the network card via the hardware configurations, creating a new TCP/IP setup in the network manager, checking to make sure none of the browsers are set to connect VIA proxy, etc etc.

I can't make any progress and its been days. Any help would be greatly appreciated.

Ps. Please remember that with no internet connection on the pc posting log files is not an option right now.
 

More replies
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Hi all, I recently installed a new motherboard and repaired a windows install (My PSU and MOBO blew up) And see to have found either latent spyware ha has become active or I've somehow managed to obtain a lot of Malware very quickly. I've followed the cleaning guides outlined and aside from the odd anomaly got through it all. Previous to thos instructions I did a full ad-aware,spybot and avg scan in safe mode. If you could look at the attached logs and tell me if there's any further action I need to take or anything I've missed I'd be gratefull. I'll hold of removing my restore points until then. Thanks!
(Side note, after the repair my windows updates aren't installing at all, I think I know what the reason is but if it's related to any of the above I'd welcome the knowledge)
Regards,
Chris
Attached Logs.
 

Answer:Verification of removal please! Nasty trojan logs enclosed.

Welcome to Major Geeks!

Did you put the below entries into your hosts file to redirect Segaonline to Cirrus Tech?



O1 - Hosts: 208.69.57.87 game01.us.segaonline.jp
O1 - Hosts: 208.69.57.87 patch01.us.segaonline.jpClick to expand...


You did not put your PC into Normal Startup mode with MSconfig as requested in step 1 of the READ ME. I will ask you to go do this later in the below procedure. Do not do it right now. You may have had the malware all along but since you used MSconfig to try and contain it instead of properly removing it, it may have come back to bite you.

Is your copy of Sunbelt CounterSpy a paid version or the free trial? If free, uninstall it now unless you plan on buying it.


Uninstall the below as requested in step 1 of the READ ME
BearShare
Viewpoint Media Player

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: IexploreOmea - {09628AAA-66AD-4FA2-82E2-698185B66463} - (no file)
O2 - BHO: targettedbanner.biz browser enhancer - {16B435F6-B6CE-4F24-A568-944B27ED919C} - C:\WINDOWS\system32\atgban.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - (no file)
O2 - BHO: (no name) - {63179CB0-2124-788A-0210-5C00B6C68BBE} - C:\WINDOWS\system32\ekeu.dll (file missing)
O2 - BHO: (no name) - {73DB7C42-B2FD-4E3D-9544-216785... Read more

9 more replies
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Hi good folks,My computer has some problematic spyware viruses on it that are appearing in the system tray and popping up every once in a while to bother me with advertising that looks like critical system errors.One of these icons in the system tray looks like a yellow yield symbol upside down and it has a huge exclaimation point in it. This icon blinks frantically and every now and again, it says:"Security Alert!System encountered spyware that collects your personal information without your consent. This includes passwords, credit card details and other private data. Click the icon to learn more ways to protect your files."Another icon appears as a white question mark surrounded by a blue circle surrounded by a white outline. It blinks and changes into a red circle with a diagonal line through it (cross out symbol). This periodically makes this dramatic announcement:"Virus alert!Your computer is infected!Critical System Error!System detected virus activities.They may cause critical system failure.Please, use antimalware software to clean and protect your system from parasite programs."There are also popups advertising websites that have appeared on my computer.I have run SpySweeper (which I own the full version for), Norton Antivirus, AdAware and Spybot Search and Destroy to no avail. I have also done searches on this virus to try to find out how to remove it, but none of the information I found was adequate.We have a friend of the f... Read more

Answer:Removal Of Troj/adclick-bc Virus And Its Nasty Friends?

Hey minimiw, welcome to BleepingComputer.It is a good idea to print off these instructions - they will be needed later when internet access is not available. You may also like to save these instructions in word/notepad to the desktop where they can be easily found for the same reasons as above. It is important that you complete the following instructions in the correct order, and also that you don't miss anything out!You are using LimeWire. This is not technically malware by itself, but it installs malware in order to run properly and it opens the door for every other nasty program you can think of. I strongly recommend that you remove it. Read this article for alternatives that will provide some of the same function without the garbage: http://www.spywareinfo.com/articles/p2p/ If you opt to remove it, first use "Add/Remove Program" to remove it and any reference to LimeWire.This is another article: http://www.cexx.org/adware.htm* Download smitRem and save the file to your desktop.Doubleclick it and choose install. This will create a new folder on your desktop with the name smitrem.* Please download Ewido anti-malware ; it is a 30 day trial version of the program.Install ewido security suiteEwido will automatically run at the end.The program will now open to the main screen.When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.You will need to update ewido to the latest... Read more

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I have no idea what happend with my computer. I even stop using P2P programs a long time ago. I am posting this Hijack Log from another computer. I can barely touch the computer that it's infected. I was lucky to save the hijack log before it started to freak out on me..

Let me start with the symptons.s

1.It started to mess with my internet. My internet woudn't work in my house when it was connected to the infected computer. The Link light I have in my wireless antenna which connects to my computer keeps blinking non stop when it's connected. Like if it was downloading information non stop.

2.I started to get Blue Screens. I have to restart the computer every time I get the blue screen of death.

3.I just a message that gives me a countown of 60 seconds warning me that the computer will be shut down by itself.

This is my Log..

Logfile of HijackThis v1.99.1
Scan saved at 10:51:59 AM, on 5/24/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\savedump.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.exe
C:\Documents and Settings\Administrator\My Documents\Hijack\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=des... Read more

Answer:Nasty Nasty Nasty Viruses. (Hijack Inside)

Bump!

16 more replies
Relevance 50.02%
Question: Nasty malware

Hi there, hope you can help me
My friend gave me a program on a disc the other day and I went to install it but it has seriously messed up my pc. it wont allow me to get onto firefox or internet explorer without crashing, or let me run any antispyware programs. i've run avg anti virus and it cant find anything.

i also think that its messed with google as everytime i click on a search result adverts come up and i have to press the back button to get to my search result.

I have tried system restoring earlier a few times but each time fails (something about the disc errors i think, can't remember now!!)

Anyway thanks for your help in advance

Here's my DDS.txt file and the rest is attached:


DDS (Ver_09-05-14.01) - NTFSx86
Run by Woody at 20:18:29.43 on 20/06/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_13
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.44.1033.18.2814.1594 [GMT 1:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: AVG Anti-Virus Free *enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\svchost... Read more

Answer:Nasty malware

72 hour bump :)

7 more replies
Relevance 50.02%
Question: Nasty Malware

Hello:

I have been dealing with some Nasty spyware that I have not been able to remove. I have tried everything I know how to do, and cant fix it, I would be extremely appreciative if someone could provide some assitance. Thank you so much!

I initially found it via the Symantec Realtime scan which reported:

Scan Type: Auto.Protect scan
Event: Threat found
Threat: Trojan.Adclicker
File: C:\Program Files \ Common Files \ {F083D1D7-0764-1033-0706-050506300001} \ Update.exe
Location: C:\Program Files \ Common Files \ {F083D1D7-0764-1033-0706-050506300001} \ Update.exe
User: System
Action Taken: Clear Failed: Quarantine Failed: Delete succeeded: Access denied

Following this, I tried running the Symantec and trend micro full system scans in regular as well as safemode, and it did not work. I then ran spysweeper, which got rid of a bunch of stuff but not this probelm, the spysweeper came up with this:
Spy Sweeper has blocked access to a potentially threatening web site. The Internet Communication Shield had blocked access to:
82.98.235.61 ?
The same message came hours later with the following website:
WHITESCAST.com Also I had a window error message: NSIS ERROR
Error launching installer

Next after reading all I could about this, I updated my Java runtime to the latest, rebooted and performed all the above again-- no luck, just seems to be getting worse with a bunch of pop up ads now.

I rebooted and then installed the VundoFix. Which I run several times

It reported th... Read more

Answer:Nasty Malware

Welcome to Majorgeeks!

Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, renaming, running, and posting HijackThis logs as attachments.
Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
Make sure you check version numbers and get all updates.
Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.

After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
Downloading, Installing, and Running HijackThis​Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.​
When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
CounterSpy - only for Windows XP, 2K, & NT users
AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy. - only for Windows XP, 2K, & NT users
Bitdefender - from step 6
Panda Scan - from step 6
runkeys.txt - the log from GetRunKey.bat
newfiles.txt - the log from ShowNew.bat
HijackThis

NOTE: You can o... Read more

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Question: Nasty Malware

Symptoms - Pop-ups. disguised as Windows Security the malware stops all .exe files from launching, shows a page that says websites are compromised and doesn't allow access to most websites or search engines. Cannot run scans or any other programs in regular Windows mode. All scans are run from Safe Mode

a
DDS (Ver_10-03-17.01) - NTFSx86 NETWORK
Run by Administrator at 13:00:26.76 on Thu 06/10/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1013.806 [GMT -4:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.msi.com.tw
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java... Read more

Answer:Nasty Malware

Hello Danrick77,

It will require more than 1 round to clean the system. Please stay with me until given the 'all clear' even if symptoms seem to abate.

Download ComboFix from one of these locations:

Link 1
Link 2


* IMPORTANT- Save ComboFix.exe to your Desktop

====================================================


Boot into Safe Mode with networking as ComboFix will need internet access for a short bit.


====================================================


Double click on combofix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.




Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:





Click on Yes, to continue... Read more

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Hello,

I have a virus that I have not seen before. Web pages are randomly popping up while in Internet Explorer. I have Norton Antivirus, buts scans have not been able to detect this. During a one hour period, I had 15 web pages pop up on my screen. It's obviously a rotator of some kind but I cannot find it. Here is my Hijack This! log:

Logfile of HijackThis v1.99.1
Scan saved at 8:19:00 AM, on 11/22/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Creative\Sound Blaster Live! 24-bit\Surround Mixer\CTSysVol.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Musicmatch\Musicmatch Jukebox\m... Read more

Answer:Nasty malware - please help!

Download SDFix and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, the Advanced Options Menu should appear;
Select the first option, to run Windows in Safe Mode, then press Enter.
Choose your usual account.

Open the extracted SDFix folder and double click RunThis.bat to start the script.
Type Y to begin the cleanup process.
It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot.
Press any Key and it will restart the PC.
When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.
Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum).
Finally paste the contents of the Report.txt back on the forum with a new HijackThis log

then when it has rebooted

Download Combofix to your desktop:

* Double-click combofix.exe & follow the prompts.
* When finished, it shall produce a log for you. Post that log in your... Read more

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Yesterday I got infected with fake Security Center / Anti-virus type malware that has disabled my task manager, won't let me run almost any executable file (I have even tried renaming ComboFix and Malwarebytes and that doesn't work), and gives me a blue screen of death when I try to run in safe mode. I have identified through a search one of the components of this infection: wscsvc32.exe. I renamed and deleted that file, but I am still very much infected. Again, I cannot run any anti-malware program - I get a message that says, "Application cannot be executed. The file ______.exe is infected. Do you want to activate your antivirus software now?" The "title" to this box says "Security Warning." Some of the random pop-ups I get are one for "Antivirus System Pro alert" and another that says "Spyware Alert !" where it asks if I want to activate antivirus system pro or stay unprotected. PLEASE HELP - THANKS!

In addition, I have tried to run several executables under the "run" tab to restore my task manager, and it will NOT let me run anything, from REGEDIT to taskmgr.exe, etc, etc.

One more thing that may be important in describing this: In my task bar, I have a red circle with a white x that keeps bringing up a bubble that says, "Click here to protect your computer from spyware!" with some other information below it. Also, there is a shield-looking object that is grey and silver... Read more

Answer:Very nasty malware - have tried everything

Hi,

I am only a user, not a specialist.

I am not trying to repair, because I don't know to

Just have a look in the posts, where your message is posted. 5 or 6 posts under yours, I have had a similar problem. read the posts that could help.

Regards

FMM

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About a week ago a nasty new exploit showed up, and I've not found an effective way to get rid of it.

I believe it's called "Total Secure 2009" (not the BitDefender one).

What's particularly bad about this one is it not only blocks access to just about every anti-spyware and anti-virus site I know of, it also blocks the execution of those programs if you happen to already have them.

So far I can verify it blocks access to the sites for, and the execution of the apps for:

SmitFraudFix
SuperAntiSpyware
MalwareBytes

I've had to re-image every machine with this so far.

Looks like our butt-head in Texas has a few new tricks up his sleeve.

EDIT: Corrected Malware Name
 

Answer:Nasty New Malware - Anyone seen this one?

Seems to be a new wave of trojans coming out..from what I've read so far, under a new family tree called "MalwarePro"

Where the older ZLob variants were coming under names which sounded very "Microsoft"..like Defender2008 or XPAntivirus2009, etc....variants of this MalwarePro family seem to mimic 3rd party removal tool names. One that I came across was called "Search and Destroy"...some version 5.40 or something, which is not the Spybot Search and Destroy product.
 

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Question: Nasty Malware

This problem started about a month ago. I ran Spybot and had a few things found. I had followed instructions on deleting them and did so. My laptop was fine until I noticed graphical lag in a pc game. So I scanned again and the only thing found is SmitFraud-C which was one previously thought to be deleted. My spybot wont delete it. I ran Smitfraudfix and it also did not work. I am in safe mode almost permanently because when i log into normal mode i get bombarded with up to 2500 RunDLL32.exe error messages which puts my CPU to 100% and memory to 100%, thus my laptop wont function long enough for me to do anything. I have a Highjackthis log and notice that there are loads of RunDLL32 entries and they take up almost the whole log. Also i do have a BSOD (blue screen of death) but its just blue, no error message. Any help is appreciated.

Thank you

Answer:Nasty Malware

Hello miburowolf Welcome to TSF.

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html
After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one will be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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I'm getting a popup window and a balloon window, both impersonating windows security center messages.

The popup window says: WARNING: Windows firewall detected suspicious network activity on your computer. Malicious software codes try to steal your provacy information, such as credit card numbers, electronic mail accounts, financial data or passords. Do you want to download certificated software and protect your computer? [Yes] [No].

The balloon window comes up, along with a yellow security shield in the system tray, and tells me "YYour computer might be at risk. Your virus protection status is bad. Spyware Activity Detected. CLick this balloon to fix this problem."

None of the malware programs I've tried have rid my PC of this crap. I've tried AdAware, Spybot, Spyware Doctor, and Hijack This. Nothing seems to work. I'm attaching my current HiJack This log to this message. Hopefully someone can assist me in ridding my pc of this.

HJT Log follows:

Logfile of HijackThis v1.99.0
Scan saved at 9:41:09 PM, on 2/3/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\... Read more

Answer:Nasty Malware...I Can't Get Rid of It

Welcome to TSF.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.

Right click on this link http://www.grey... Read more

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Has changed my background on my computer. Will not allow hijackthis to run or registry machanic or Malwarebytes. I am using Eset antivirus and It will not even acknowledge there is a problem. I have tried using Windows defender and the malware is detected but it cannot remove it completely. I think it is called Fakeinit. Any info would be great. thanks
 

Answer:Nasty little malware I cant get rid of please help

Ok I found a link for hijackthis on my HD that was renamed and was able to open it. Came up with this


Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Java\jre6\bin\java.exe
C:\Program Files\Trend Micro\HijackThis\Jim.exe

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft A... Read more

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I believe I have a big problem with AntiSpy Protector 2009 + Rootkit.I have run numerous spyware, and antivirus programs with no luck. I cannot access the internet and am working from a second computer, downloading what I need and transferring.Root Repeal did not work. It never got past the 'Initializing please wait.....' window. (there is an update on RootRepeal at end of post). Then the computer rebooted. I tried three times with the same result.With Moderator garmanma's help I have been able to run Win32Kdiag. This is the only log I can produce at the moment.Log file is located at: C:\Documents and Settings\Compaq_Owner\Desktop\Win32kDiag.txtWARNING: Could not get backup privileges!Searching 'C:\WINDOWS'...Found mount point : C:\WINDOWS\$hf_mig$\KB911280\KB911280Mount point destination : \Device\__max++>\^Found mount point : C:\WINDOWS\$hf_mig$\KB914388\KB914388Mount point destination : \Device\__max++>\^Found mount point : C:\WINDOWS\$hf_mig$\KB914389\KB914389Mount point destination : \Device\__max++>\^Found mount point : C:\WINDOWS\$hf_mig$\KB916281\KB916281Mount point destination : \Device\__max++>\^Found mount point : C:\WINDOWS\$hf_mig$\KB916595\KB916595Mount point destination : \Device\__max++>\^Found m... Read more

Answer:Nasty malware, can't even run HJT.

I have reformatted my C Drive and have started fresh. I believe from reading other topics that ultimately this is the way to go if personal and sensitive information is on the computer. As a precaution I have posted the Hijackthis logfile from the reformatted computer. If there is anything amiss, or if a moderator thinks I should take further precautions, please let me know. Otherwise I think this matter is closed.

C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
C:\Program Files\Creative\Shared Files\CTSched.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\WINDOWS\system32\wpabaln.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Xenophilius\Desktop\Programs\AV Spyware & Utility\HiJackThis.exe

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6... Read more

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Question: Nasty malware

Hello I'm having trouble with removing this malware. It's FUD, it got into my android phone and other PC's and it's got a reverse proxy so it just shows that I'm connecting to 127.0.0.1 from 127.0.0.1 and the CPU temperature sometimes is above normal and no anti-spyware detects it and I've tried wiping hdd, flashing BIOS and it didn't work. Could anyone help me with it ? & how do I track down the IP so I could block it ?
 

Answer:Nasty malware

Welcome to the Malware Removal forum.

Please read ALL of this message including the notes before doing anything.

Please follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide

and attach the requested logs when you finish these instructions.

**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.


After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:


If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual update Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
If you cannot seem to login to an infected user account, try using a differen... Read more

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Question: Some Nasty Malware

Hi, hoping for some assistence regarding some spyware that seems to be able to keep installing itself on my machine.

I currently have an issue where a DNS changer keeps reinstalling itself on a machine.

I have run
ad-aware
spybot
spyware doctor
stinger
AVG antivirus

and have Zone alarm installed + behind a firewalled router.

I seem to be able to clear the infection but it keeps returning so it's obviously not quite gone.

Here is the Hijack this log which hopefulyl someone can asssist with.

Thanks in advance

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:38:47, on 23/08/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Spyware Doctor\svcntaux.exe
C:\Program Files\Spyware Doctor\swdsvc.exe
C:\Program Files\Spyware Doctor\SDTrayApp.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\ehome\ehtray.exe
C:\Program Files\Nap... Read more

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Question: Nasty Malware

Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:16:14 PM, on 14/01/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16762)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Alwil Software\Avast4\aswUpdSv.exeC:\Program Files\Alwil Software\Avast4\ashServ.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exeC:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exeC:\Program Files\FolderSize\FolderSizeSvc.exeC:\NVIDIA\NetworkAccessManager\Apache Group\Apache2\bin\apache.exeC:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeC:\Program Files\McAfee\SiteAdvisor\McSACore.exeC:\NVIDIA\NetworkAccessManager\bin\nSvcIp.exeC:\NVIDIA\NetworkAccessManager\bin\nSvcLog.exeC:\WINDOWS\system32\svchost.exeC:\NVIDIA\NetworkAccessManager\Apache Group\Apache2\bin\apache.exeC:\Program Files\... Read more

Answer:Nasty Malware

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results, click no to the Optional_ScanFollow the ... Read more

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Hello,

It seems that my computer as been infected by a nasty virus/malware since yesterday. I have tried to eradicate it with ComboFix but it keeps resuming its activities.

The initial symptoms was no access to Web in Chrome: Error 102 (net::ERR_CONNECTION_REFUSED): Unknown error

However I had web access via IE and Firefox.

Also HTML content was not anymore displayed in Outlook (images displaying red cross).

Then I could not install any new software, seems like the access to Registry was blocked somehow.

Even to start the GMER I had to go back to safe mode because it would not start.

Below are the following logs:
1. The last instance of ComboFix (Sorry I did not know about this website and the rules when I ran ComboFix, so I thought I would post the log for info)
2. The defogger log
3. The DDS log (plus the Attach)
3. The GMER log (I had to run it in safe mode because in normal mode I have the error: LoadDriver ("C:\Document and Settings\Alex\Locals~1\Temp\kwlorpod.sys" ) error 0xC0000034: The system cannot find the file specified.

Thanks in advance for your help.

Alex
ComboFix 11-02-22.04 - Alex 23/02/2011 20:38:48.3.2 - x86 MINIMAL
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2006.1595 [GMT 6:00]
Running from: c:\documents and settings\Alex\My Documents\Downloads\ComboFix.exe
AV: VirusScan Enterprise + AntiSpyware Enterprise *Enabled/Updated* {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}
.

(((... Read more

Answer:Nasty malware and I can't get rid of it!

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

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Dear Helpers,

Tried Norton, McAfee, Spy Bot, and Malwarebytes - removed a lot of spywares, but still cannot identify this nasty malware.

All the ''check for updates'' function of the above programmes are still disabled.

Internet connection to microsoft.com and all the above antivirus programmes' homepages are being blocked - it's always the same message ''cannot find server - the page cannot be displayed". Whereas internet access to all other websites remain normal.

Current laptop info as follow:

Sony VAIO VGN-SZ18GP laptop.
Window XP service pack 2 version 5.1
Internet explorer version 6.0.2900.2180.xpsp.050928-1517

What else can I do next ?

Thank you

Kind regard

Jason

Answer:Please help !! Very nasty malware !!

Some of the new Virus are changing a setting in your control panel.
Goto Control Panel, Click on Internet Options, then the Connections Tab, Then LAN Settings
If use a proxy server for your lan is checked un check it.

That should get you back on line, but you probably still have parts of the virus and/or the same root kit I have.
Wait for a forum expert to give advice to the next step. Hint if you have Event 45 and 49 errors in your event viewer you still need help.

3 more replies
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Question: Nasty malware

Hello BleepingComputer community,I require some help, as my laptop seems to be infected with some malware. It's an old laptop, intel dual core @1.60Ghz with only 1Gb RAM, but perfectly suitable for small office-type tasks (such as e-mail, browsing, and editing documents). On it I have Win XP SP2 (yes, ancient, i know... I plan to upgrade it to SP3 as soon as I manage to solve the malware issue, hopefully with your help).There are 3 reasons which led me to suspect that there is an infection: 1. There are always at least 2 or 3 iexplore.exe processes running in background, even though i NEVER use IE. After terminating them and setting Firefox as the default browser in the "set program defaults" section of Control Panel, they seem to want to rise back from the dead, as I am constantly bugged by that pop-up window which says "IE is not your default browser, would u like to make it.."2. I am unable to access any antivirus website with any browser; can't go to kaspersky.com or eset.com, or malwarebytes.org3. A couple of USB memory sticks that have been plugged in this laptop have started to show that autorun.inf file, which i know is usually associated with malware infections (though I can't be sure this is the case)Below this post you will find the logs that are required. But first, I think I should tell you what I've tried so far: -installed, updated and ran Quick Scan with MBAM, it found various infections, and cured them all; I have the log f... Read more

Answer:Nasty malware

Please post the TDSSKiller and the ComboFix Log(s)

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Hi
Hope someone can help me with this malware or spyware which i seemed to have picked up on my laptop.
I am running windows 7 64bit and something weird is happening sometimes i am unable to launch 32bit applications including my AVG and Malwarebytes programs and sometimes they work, i have been prompted a few times and virusscanner has cleaned but i'm not convinced everything has gone and need some advanced techniques for removal.

Hope someone can help me

Answer:Really Nasty Malware

Welcome to TSF :)

Download Combofix from this webpage: A guide and tutorial on using ComboFix

**Note: It is important that it is saved directly to your desktop**

--------------------------------------------------------------------

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

--------------------------------------------------------------------

Double click on combofix.exe & follow the prompts.When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" .
Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall

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Question: nasty malware pop

hi i hope you guys can help me. I have a very nasty problem, as do others who have sent letters to you. I have the same annoying red circle with white cross popping up and telling me that i have a malware infection. the following is the hijackthis log. please help me my hubby cant play total war and is getting withdrawral. thxx kazmac Logfile of HijackThis v1.99.1
Scan saved at 18:33:15, on 07.01.2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\WINDOWS\System32\snmp.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.ht... Read more

Answer:nasty malware pop

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Hi, I am a newbie and would like to say hello to everyone and ask for a bit of help please. Through my own stupidity I have infected our windows XP pc with some nasty malware. A couple of years ago I purchased some software, but after having to re-format the hard drive last year, I lost the reg key, so when I downloaded the software again, I couldn't register it. As I had already paid for it once, I stupidly tried to obtain a reg key through another site, which has infected our PC. I cannot run Malwarebytes, Hijack This, Adaware or Spybot. I have tried running these in safe-mode but it says access denied. I have downloaded latest version of Malwarebytes straight ont a usb connected pen drive, and tried to run it off there, which started up and then stopped after starting a scan. The malware is redirecting Google search results onto various shopping sites etc, and slowing start-up.
We use I.E. as our browser, use AVG free, and Zone Alarm firewall. Any help would be greatly appreciated.

Answer:Need help to get rid of nasty malware, please!

Download this file and save it to your desktop:http://download.bleepingcomputer.com/grinler/rkill.scrDouble-click the file to run it. A command window will open briefly. Then run a quick scan with Malwarebytes. Post the Malwarebytes log.

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Greetings. I have a very bad virus, rootkit or something on my firends pc that i'm trying to help her with. At first it was audio ads playing randomly and browser redirects. She did a system restore with last known good configuration then it started upa again and is now also not allowing me to open .exe files like MalwareBytes and blocking access to Control Panel items. I'm currently running in Safe Mode with networking on the Administrators account which semms to be working fine. I was not able to download DDS or the rootkit program. I'd appreciate some help if any one has any ideas. The OS is Windows XP hOme Edition.

Answer:need help with nasty malware

are you able to download those programs on another computer and copy them over on a USB?rename them to a .com extension - they may run with the .comTry the followingIf you have an active internet connection, copy/paste the links below into your browser, don't click them or the rogue might redirect. If you don't have an active internet connection, download the tools from another machine, and transfer them to the affected machine via USB flash drive.Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)There are 4 different versions. If one of them won't run then download and try to run the other one.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.Link 1Link 2Link 3Link 4Note:You will likely see a message from this rogue telling you the file is infected. Ignore the message. Leave the message OPEN, do not close the message. Run rkill repeatedly until it's able to do it's job. This may take a few tries. You'll be able to tell rkill has done it's job when your desktop (explorer.exe) cycles off and then on again.At this point, you should now be able to run analysis tools.Once the tool has run, do NOT reboot the machine, and then try to run DDS and GMER.If for some reason the machine reboots, repeat the process. Again, try not to restart the machine.

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Question: Nasty Malware

Hi, I discovered strange entries in my startup menu and tried to remove them. I use Norton Internet Security which told me all was well and then I installed Malwarebyte' s Anti-Malware, SuperAntiSpy and ran the scans and cleanups all day yesterday but to no avail. The entries are still there. My options regarding access to a start in Safe Mode in Windows were also gone but I worked around that. I suspect that the Progam DivX Plus could be the culprit but I can't tell. Things are slow on the machine but it works for the time being. My Operating System is Windows XP, SP3.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 15:21:29, on 08/06/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\WTouch\WTouchService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\WINDOWS\system32\CTsvcCDA.exe
P:\DkService.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton Internet Security\Engine\17.7.0.12\ccSvcHst.exe
C:\Program Fi... Read more

Answer:Nasty Malware

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Question: Nasty XP Malware

I have a winxp laptop that had a nasty malware that first hide all files, then even disabled task manager and my cdrom.
I have gotten back mostof the errors, but i still cannot access task manager, and keyboard shortcuts don't work either.

Answer:Nasty XP Malware

Have you got any System Restore points that will go back before the infection?XP System Restore GuideIf that does not help, have you got an XP disc, if so what service pack does it include. What sevice pack is installed on the PC.You could also try this as the infection may have simply disabled Task Manager.Task Manager disabled

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Hi

This last week I have noticed strange goings-on on my PC. Windows startup takes approximately 5-10 minutes, my browser intermittently slows to a crawl and after hibernating, Windows gives me the option of returning to either "Administrator" or "windows xp" which it did not do before. This "Administrator" account is password-protected (not by me) and the password hint was "bingo" and is now "binga". Also, yesterday I discovered a program called smartserialmail had been installed on my PC without me knowing. It is now gone, seemingly.

I had previously tried to rid myself of whatever has been plaguing my PC using MBAM, AVG and Spybot S&D in both normal mode and safe mode but it kept returning. I believe this all started after downloading either a copy of Drug Wars or a gif making program, though I'm unsure.

I have followed all the steps of the Malware Removal Guide and attached the logs. The HitmanPro results appeared particularly alarming but I ignored as instructed.

Please help.
 

Answer:Nasty malware - please help

I think I see the trouble, I just need to make certain of something with my colleagues. Hang in there.
 

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Hi, I run a pc repair business and we clean systems daily. We currently use Malwarebytes, Combofix, Tdssk, JRT, ADW, Rogue Killer, HitManPro, Rill, CCleaner and Windows Defender or Security Essentials.
My question is does anyone have a recommended order to run them. We find that on a typical infected system that all of the tools clean something.
 
We currently run them in this order.
Rill
Cleaner (clean temp files, registry and start up items)
TDSSK
Malwarebytes
Rogue Killer
JRT
ADW
HitMan Pro
Combofix
We then reset ie, ff and chrome and delete the host file and reboot.Mod Edit :Moved to Antivirus ...Software~~ boopme

Answer:how best to use removal tools

Hello seidler,
 
Don't have a mandatory sequence, because each software listed handles a specific function.  Normally the use of each software varies with the analysis of log generated starting DDS, HijackThis or similar.
 
See you.

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Hi,
Not really sure what to post here.  I am working on my friend's laptop - I cannot run any exe files, so I cannot run any of the removal tools.  I was instructed to complete step 6 in this topic:
 
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
 
But I can't complete this step.  Desperate for help

Answer:Cannot run any removal tools

This is what has been tried so far:
http://www.bleepingcomputer.com/forums/t/491935/win-7-cant-run-exe-files/#entry3029165
 
If anyone has any suggestions, I would really appreciate it. Thanks!

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Question: Removal tools

Kindly assist me with Removal Tools for the following Viruses; 1. Boot.Malmo 2. W32.Mabezat.B!if 3. Packed.Generic.252

N.B Am a new to this site, kindly help
 

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