Computer Support Forum

How disable(not uninstall) antivirus/malware removal tools before running ComboFix?

Question: How disable(not uninstall) antivirus/malware removal tools before running ComboFix?

I want to run Combofix with expert help, but do not know how to Disable ESET Smart Security, malwarebytes,ccleaner,spybot S&D and Windows Installer Clean-up before running Combofix. I would rather not uninstall them all if possible, just disable. I didn't know Windows Install clean-up was on there until saw it listed in programs.

Thanks so much for any help.

Relevance 100%
Preferred Solution: How disable(not uninstall) antivirus/malware removal tools before running ComboFix?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: How disable(not uninstall) antivirus/malware removal tools before running ComboFix?

I found out how to disable ESET, but not the others....Thanks in advance for help....

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Hi, apologies If I have not done this correctly.... First post.

I am unable to run Combofix in Safe Mode or Unsafe, Spybot and Malwarebytes, I can click the .exe shortcuts but nothing happens. I realised I had a problem when my google started redirecting to other sites then just crashing or going to blank screens. See my scan below, and attached unfortunatley unable to run any other screeners etc as I cant get them to startup.

Not sure how complex this problem is but it would allowme to login or register to your site on the problem pc, when I clicked agree to terms it came up you didn't agree etc. Then when I registered on the other comp I still could'nt and can't login on the problem pc....

Thanks in advance for any support
Kevin
DDS (Ver_09-02-01.01) - NTFSx86
Run by kev at 16:52:41.02 on 22/02/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.5.0_12
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.536 [GMT 0:00]
AV: AVG 7.5.552 *On-access scanning enabled* (Updated)
============== Running Processes ===============
C:\WINDOWS\System32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\QCONSVC.EXE
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EX... Read more

Answer:Unable to Run any Malware removal tools Combofix Spybot etc

My Combofix log after running, I got this running after changing the name.

ComboFix 09-02-21.01 - kev 2009-02-23 22:15:15.1 - NTFSx86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.701 [GMT 0:00]
Running from: c:\documents and settings\kev\Desktop\ComboFix1.exe
AV: AVG 7.5.552 *On-access scanning enabled* (Updated)

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\_006126_.tmp.dll
c:\windows\system32\_006127_.tmp.dll
c:\windows\system32\_006128_.tmp.dll
c:\windows\system32\_006129_.tmp.dll
c:\windows\system32\_006135_.tmp.dll
c:\windows\system32\_006136_.tmp.dll
c:\windows\system32\_006137_.tmp.dll
c:\windows\system32\_006138_.tmp.dll
c:\windows\system32\_006139_.tmp.dll
c:\windows\system32\_006141_.tmp.dll
c:\windows\system32\_006142_.tmp.dll
c:\windows\system32\_006145_.tmp.dll
c:\windows\system32\_006146_.tmp.dll
c:\windows\system32\_006148_.tmp.dll
c:\windows\system32\_006149_.tmp.dll
c:\windows\system32\_006150_.tmp.dll
c:\windows\system32\_006152_.tmp.dll
c:\windows\system32\_006155_.tmp.dll
c:\windows\system32\_006156_.tmp.dll
c:\windows\system32\_006160_.tmp.dll
c:\windows\system32\_006161_.tmp.dll
c:\windows\system32\_006163_.tmp.dll
c:\windows\system32\_006166_.tmp.dll
c:\windows\system32\_006168_.tmp.dll
c:\windows\system32\_006169_.tmp.dll
c:\windows\system32\_006170_.tmp.dll
c:\windows\system32... Read more

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I appear to have some sort of virus/malware that is redirecting me everytime i click a google link. It is a very annoying problem, but is there any danger with this kind of infection?

I began following the 'Read this now' post and downloaded the 4 malware removal processes. I ran the 1st two and got up to using Combofix, however that would not run without disabling my AVG free.... i cannot see any way of disabling AVG, how can i do this?

It is worth noting that SUPERantispyware removed 1 trojan horse and the malware removal tool picked up about 11 infections. The original problem with the google links was then fixed so i decided not to continue my PC cleaning because Combofix sounded like a major program!
Using the laptop tonight seemed fine with google working as per normal, however it just started doing the redirect thing again!!!!!

Any help appreciated, i am sure i will get the usual response, but before i can do the full PC clean, i need to disable AVG.

Thanks
 

Answer:Malware removal. How do i disable AVG free to run Combofix?

Here are logs for the first 2 stages of the 'readme' which i have just done.

SAS removed 26 items!
wheras anti-malware found nothing.

thanks in advance.
 

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Hi. I am trying to diagnose a problematic laptop for a friend. I don't know the details of what happened to cause the problems. The main problem I can detect is that the laptop is EXTREMELY slow. It seems like anything I try has a delayed response (even a simple mouse click). I followed the Malware Removal Guide, but was only able to run two of the five suggested tools as follows:

1) SUPERAntiSpyware - I ran this after manually updating the definition files on the version already installed and the scan found nothing.

2) Malwarebytes Anti-Malware - I was not able to update the definition files for the current version installed. After several attempts to uninstall this (via the Control Panel), I was able to do it via CCleaner. However, I was not able to re-install a more recent version due to problems with the Windows Installer service. After uninstalling an outdated version of Java (Update 14) via the Control Panel, I have not been able to install/uninstall any more programs.

2) combofix.exe - not compatible with 64-bit OS

3) RootRepeal - did not run on 64-bit OS

4) MGtools - did run; kept getting errors, but continued to completion

Attached are the SUPERAntiSpyware and MGTools logs:
 

Answer:Possible Malware preventing me from running malware removal tools

I am not seeing any malware in those logs. I do not know why MalwareBytes would not run, are you able to run it in safe mode? How does the PC behave when you use safe mode?

More than likely I think I will be sending you off to the software forum.

We can do this:

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:



O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - (no file)
O2 - BHO: (no name) - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - (no file)
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - (no file)
O9 - Extra button: @C:\Windows\WindowsMobile\INetRepl.dll,-222 - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - (no file)
O9 - Extra 'Tools' menuitem: @C:\Windows\WindowsM... Read more

5 more replies
Relevance 85.69%

Hello. I was visiting a few websites and all of a sudden my computer blue screened and started doing a "file dump" it then reset itself.

I tried to go on and fix it, but it wouldn't let me access any antivirus/spyware/malware downloads. Norton, mcafee, spydoctor, malwarebytes anti malware.

I started getting popups stating "this site is unsafe download this.." it was a windows/microsoft grey box message. It seemed legit, but I did not actually download it. I cancelled. I got it every few websites I went to. Mostly from the antivirus sites.

I restored my computer to factory settings (didn't need anything on it).

I have since been able to run several virus scans and download several malware softwares. I have malwarebytes anti malware, norton, and spydoctor. They all have run and found nothing.

I just want to make sure I have gotten rid of everything.

I downloaded hijackthis and this is the log it just returned.

I don't know what to do with all this, but it has been suggested I find a help forum for some advice.. Anything anyone can tell me is much appreciated. Thanks in advance.

Log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:55:26 PM, on 8/7/2009
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16386)
Boot mode: Normal
Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\csrss.exe
C:\Windows\system32\services.... Read more

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I've followed the Prep Guide but have been unable to get DDS to run despite repeated attempts. I've also tried to run Root Repeal several times without success. I then downloaded RSIT. Here's the log file:
"Logfile of random's system information tool 1.06 (written by random/random)
Run by GREG GOODFELLOW at 2010-01-04 15:32:45
Microsoft Windows XP Professional Service Pack 3
System drive C: has 52 GB (34%) free of 153 GB
Total RAM: 1015 MB (28% free)

HijackThis download failed

======Scheduled tasks folder======

C:\WINDOWS\tasks\Ad-Aware Update (Weekly).job
C:\WINDOWS\tasks\AppleSoftwareUpdate.job
C:\WINDOWS\tasks\OGADaily.job
C:\WINDOWS\tasks\OGALogon.job
C:\WINDOWS\tasks\{35DC3473-A719-4d14-B7C1-FD326CA84A0C}.job
C:\WINDOWS\tasks\{66BA574B-1E11-49b8-909C-8CC9E0E8E015}.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4efb-9B51-7695ECA05670}]
&Yahoo! Toolbar Helper - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll [2008-07-28 882416]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{18DF081C-E8AD-4283-A596-FA578C2EBDC3}]
Adobe PDF Link Helper - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\... Read more

Answer:Infection Preventing Malware Removal Tools from Running

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

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I followed the instructions to remove from here: http://www.bleepingcomputer.com/virus-remo...urity-antivirus - however, it is not working! After doing all this, and then attempting to run ComboFix, it tells me that "ComboFix has detected the following real-time scanners to be active: Security Antivirus" .... I also then looked at this site to look into manually removing: http://www.spywarevoid.com/remove-security...l-tutorial.html ... strangely, though, none of the entries listed are in the registry. Yet ComboFix is still detecting Security Antivirus!

Answer:ComboFix still detects "Security Antivirus" Malware running

I am having the same problem. I downloaded malwarebytes yesterday and am not trying to download ATV. I cannot find Security Antivirus listed to uninstall it, but when I try to download ATV, it says it's still there. Hmmmm

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Hello and Thanks in advance. I ran all tools to get a chance to ask someone how to repair the registry in my windows 7 64 bit system. It's new but has crashed multiple times. I was tired of restoring to factory settings.

It seems that someone with physical access during the 3 months I've owned it has changed settings so they can receive reports from this computer. Help!
 

Answer:Registry repair after running all suggested malware removal tools.

eMachines EL1352G-41w, AMD Anthon IIx2 220 Processor 2.8 GHz, 2.00 GB (1.75 usable), 64-bit operating system, Windows 7 Home Premium Service Pack 1, ZyXEL EQ-660R-F1 ADSL Router on single phone line 1.5 max (out in the sticks), No wireless connections, HP OfficeJet 5610v All-in-One (won't print), NVIDIA nForce 10/100/1000 Ethernet, worked fine till I left town. Have restored to factory 5 times. Some registry files are missing, and I don't have permission to change them. Files from Malware scans attached.

Hope this is all correct. Poke me in the eye if not! ~G
 

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I have read READ ME FIRST and I was running through the malware removal procedure and had got to the combofix stage (malware problems: numerous it seems, SAS and MB found numerous infections; 'njc.exe' running, and various windows keep popping up including 'winlogin', 'hello4', and others). Previously I had uninstalled AVG using the removal tool advised in the READ ME FIRST. When I double clicked the combofix it warned me that AVG was running: I double checked that no AVG was running/installed, and since there wasn't I went ahead with the combofix (even though it warned me that it was at my own risk...). At that point the Dreamweaver and Internet Explorer programs both started running. The combofix program then asked to download the recovery console. It started the download, but the computer crashed, saying that there was a 'fatal error' and 'system shutdown'. I forced a shutdown (turning off power) and on rebooting, the computer would not boot. On second attempt when pressing F12 it booted and is currently on (I'm currently using a different computer). Please let me know what I should do next. Thanks,
 

Answer:Error when running combofix stage of malware removal

killian said:





On second attempt when pressing F12 it booted and is currently on (I'm currently using a different computer). Please let me know what I should do next. Thanks,Click to expand...

Skip ComboFix and continue thru to MGtools. Then attach logs from the below:

SUPERAntiSpyware
Malwarebytes
RootRepeal
MGtools

 

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I've followed the suggested methods for removing malware and viruses. Had vundo and a bunch of other junk. Analyzed hjt and removed everything per the hjt guide. I've attached mg log file for further suggestions. Thank you in advance for the help.
 

Answer:run removal tools / combofix - Logs for analysis help please

Hi v2ladimyr,
Welcome to Major Geeks!

Please attach the other logs requested in the READ & RUN ME FIRST. You're missing the logs for Combofix, MalwareBytes and SuperAntiSpyware.

Thanks.
abri
 

7 more replies
Relevance 72.98%

Two new malware removal tools by PC Tools just appeared on Softpedia today.
PC Tools Threat Removal Tool 2012

Fight back against malware.
PC Tools Threat Removal Tool is a handy and reliable utility designed to scan your computer for threats and remove them.

This Threat Removal Tool is designed to fight malicious code that has been known to prevent PC Tools' antivirus software from being installed. It performs a quick system scan in order to identify and neutralize the most common malware families that block, prevent, or terminate PC Tools' security software installers.

To ensure that the malware is completely eliminated, PC Tools Threat Removal Tool deletes the infected files and the registry values added by malware.

Requirements:

∑ Administrative rights
∑ If you are running Windows Me/XP, turn off System Restore.

Download
PC Tools ISO Burner 2012 1.0

Get the ability to access and delete persistent malware.
Safely remove malware from your computer with PC Tools ISO Burner. This is an advanced bootable antivirus tool that provides users with the ability to access and delete persistent malware.

When malware infects a computer, it gains control of many components that are key to the system's operations, making it very difficult to remove. Malware can use some of these system components to hide itself and prevent other software from detecting and removing it.

If you can't install or run a security application in the first place, then how a... Read more

Answer:PC Tools Releases New Malware Removal Tools

Ok what files are in the zip when you download it?
All I get is pcttFixTool.dll, no exe???
 

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Relevance 72.57%

Here is list of Uninstall tools for the most common Antivirus Softwares.Agnitum Outposthttp://www.agnitum.com/download/support/clean.zipAgnitum Outpost 64bithttp://www.agnitum.com/download/support/clean64.zipAvasthttp://www.avast.com/uninstall-utilityAVGhttp://www.avg.com/us-en/download-toolshttp://www.avg.com/uk.download-toolshttp://aa-download.avg.com/filedir/util/support/avg2011remover_en.exeAVG Identity Protectionhttp://download.avg.com/filedir/util/avg_idr_sup_____.dir/AVGIDPUninstaller.exeAvirahttp://www.avira.com/en/documents/utils/av7_tools/en/avuninst9Xeng.ziphttp://www.avira.com/en/documents/utils/av7_tools/registrycleaner.zipBitDefender http://kb.bitdefender.com/KB333-en--How-to-uninstall-BitDefender.htmlhttp://www.bitdefender.com/uninstallBullGuardhttp://www.bullguard.com/support/product-guides/bullguard-internet-security-guides/uninstall.aspxCA http://homeofficekb.ca.com/CIDocument.asp?KDId=3125&Preview=0&Return=0&GUID=DF325E0AA0AB4264AF47E4BEA49F571BComodo IShttp://forums.comodo.com/install_setup_configuration_help/cleanup_tool_for_comodo_internet_security-t36499.0.htmlDr.Webftp://ftp.drweb.com/pub/drweb/tools/drw_remover.exeEScanhttp://www.microworldsystems.com/akdlm/download/tools/esremove.exeEsethttp://kb.eset.com/esetkb/index?page=content&id=SOLN2289http://www.nod32.nl/download/tool/nod32removal.exeF-Protecthttp://support.f-prot.com/index.php?_m=downloads&_a=downloadfile&downloaditemid=4F-Securehttp://www.f-secure.com/kb/6640http://ww... Read more

Answer:Uninstall Tools for Antivirus Softwares

Thanks for posting this. I'm sure it will come in handy in the future.

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Agnitum Outpost 32bit

http://www.agnitum.com/download/support/clean.zip

Agnitum Outpost 64bit

http://www.agnitum.com/download/support/clean64.zip

Avast

http://www.avast.com/uninstall-utility

AVG

http://www.avg.com/ww-en/utilities

AVG Identity Protection

http://download.avg.com/filedir/util/avg_idr_sup_____.dir/AVGIDPUninstaller.exe

Avira

http://www.avira.com/en/support-download-avira-registrycleaner

Bitdefender

http://kb.bitdefender.com/KB333-en--How-to-uninstall-BitDefender.html
http://www.bitdefender.com/uninstall

Bitdefender 2013

http://www.bitdefender.com/files/KnowledgeBase/file/BD2013_Uninstall_Tool.exe

Bitdefender Free Edition

http://www.bitdefender.com/files/KnowledgeBase/file/Gonzales_uninstalltool.exe

BullGuard

http://www.bullguard.com/support/product-guides/bullguard-internet-security-guides/uninstall.aspx

CA

http://homeofficekb.ca.com/CIDocument.asp?KDId=3125&Preview=0&Return=0&GUID=DF325E0AA0AB4264AF47E4BEA49F571B

Comodo

http://forums.comodo.com/install_setup_configuration_help/cleanup_tool_for_comodo_internet_security-t36499.0.html

CounterSpy

https://getsatisfaction.com/sunbeltsoftware/topics/cant_uninstall_counterspy

Dr.Web

ftp://ftp.drweb.com/pub/drweb/tools/drw_remover.exe

Emsisoft Anti-Malware

http://tmp.emsisoft.com/fw/emsiclean.exe

EScan

http://www.microworldsystems.com/akdlm/download/tools/esremove.exe

Eset NOD32

http://kb.eset.com/esetkb/index?page=content&id=SOLN2116
http://www.nod32.nl/download/tool/nod... Read more

Answer:Official Uninstall Tools for Antivirus Softwares

Great list. Some of them didn't know existed. Thanks.
 

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Relevance 71.34%

So I can't update my antivirus or windows. I tried doing it manually too and it just says it can't find an internet connection even though I do have one.

At first I thought it was malware but I went through the malware removal process on this forum and no malware was found in my logs.

In that process I saved combofix to my desktop like it told me, but after the process (before I removed all the software that I downloaded to check for malware) I put all the removal tools into one folder (including combofix). Therefore when I tried to uninstall it I couldnt do it the way the forums told me.

Now my comp. will never go into sleep/idle mode. I dont know if thats related to combofix or the original problem. I need help because not being able to update my software is holding me back from work that needs to get done. Thank you.
 

Answer:Can't Update my antivirus (AVG 8.0) or uninstall combofix

Since avg is free why not re download that program.

As far as combo fix install revo uninstaller and try to uninstall it that way. http://majorgeeks.com/Revo_Uninstaller_d5706.html
 

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In my attempt to run the combofix software it has asked me to uninstall AVG. Is this normal? Also, if I uninstall, can I save AVG so I don't have to completely reinstall it again? My current issue is the computer screen continues to crawl up and down mostly when trying to use email but it also happens in other applications. Am I on right track?

Answer:uninstall AVG before running combofix?

Combofix should not be run without experienced assistance, or without a clear idea of what the problem is. It would be better to provide a clear description of what is happening, how long it has been happening, and whether or not you think you have an infection.

AVG can frequently interfere with certain tools and may need to be removed if those tools become necessary.

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Relevance 69.7%

I have scanned with AVG with the latest updates. On top of that insidious google redirect I get random pop ups even when I don't already have IE or Firefox running. Also getting sounds in the background like I'm clicking on a link, surfing the net when I'm not. And SYSTEM in task manager is hogging a ton of memory.Logfile of Trend Micro HijackThis v2.0.4Scan saved at 11:52:42 PM, on 8/7/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\AVG\AVG9\avgwdsvc.exeC:\Program Files\Lenovo\Bluetooth Software\bin\btwdins.exeC:\... Read more

Answer:persistent malware undetected by virus scans and malware removal tools

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please download OT... Read more

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Relevance 69.7%

I have AGV antivirus software on my laptop which is stopping me loading software for a security camera.It does not feature in the list of programs. how do I disable or remove it from the laptop.

Answer:how to disable/uninstall AGV antivirus

amstrad this should help AVG
1: http://www.avg.com/ww-en/faq.num-3857 ...alB

2 more replies
Relevance 69.29%

Since the ComboFix will not run on Vista or Windows 7 64-bit, I have to look for new malware/virus removal apps... It was good while it lasted. So what tools do people use for Vista these days when the computer says: "WARNING! YOURS COMPUTER IS AN INFECTED BY HARMFUL VIRUS!!!!"

Answer:64-Bit Virus Removal & Malware Removal Tools?

64-bit Anti-Virus:List of 64-bit Anti-Virus For VistaAnti-virus protection in 64-bit environmentsFree Anti-virus:avast! Free Antivirus Avira AntiVir Personal - Free AntivirusAVG Anti-Virus Free Edition 8.5Microsoft Security EssentialsPanda Cloud AntivirusKingsoft Free Antivirus (Cloud Scan)Paid for Anti-virus:NOD32 Anti-Virus PersonalMcAfee AntiVirus PlusTrend Micro AntiVirus plus AntiSpywareNorman Antivirus & AntispywareCA Anti-Virus Plus Anti-Spyware64-bit Anti-Malware tools:Malwarebytes Anti-MalwareSUPERAntiSpywareKaspersky Virus Removal Tool - How to install and use documentationSpyware TerminatorWindows Defender (64-bit)PrevxSpybot S&DAd-AwareNorman Malware CleanerSunbelt Counterspy (free Trial)Comodo BOClean Anti-MalwareSophos Anti-rootkitSanityCheck Advanced Rootkit and Malware DetectorESET Online Antiivirus ScannerESET SysInspectorAnVir Task Manager FreeWinPatrolStart with these:How to use Malwarebytes' Anti-Malware to scan and remove malware from your computerHow to use SUPERAntiSpyware to scan and remove malware from your computer

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A customer brought in a computer running Windows XP Home SP3 that has Antivirus 2010 on it. I started following the malware removal guide. I removed viewpoint media player and removed old versions of Java. I was able to install and run Ccleaner. I installed Superantispyware. The computer already had Malwarebytes antimalware pro on it. I also copied combofix to desktop. Tried to run SAS but it would terminate after about 3 minutes of running. MBAM terminated after about 20 seconds. Combofix doesn't finish starting before it's terminated. Windows then said it could not access the specified device, path, or file. You may not have the appropriate permissions to acces the item. HAd to use cacls from command line to gain access again. Tried to do a manual removal as outlined in:
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-2010
The files removed and registry settings removed were under the Current Antivirus 2010 listing.
After that the Antivirus 2010 splash screen does not come up but I still cannot get removal tools to finish. I then downloaded TDSSKiller and ran it but it terminated before I could see any results. It apparently finished since MGTools found it and included the log but I never had the chance to do anything.
I don't have any removal tool logs but I was able to get MGTools and Rootrepeal to run so I'm attaching those logs.
 

Answer:antivirus 2010 stops removal tools

Please be aware that we will give you limited support as we do not perform this help to businesses that are using our resources to make a profit.

We need to start with this and then you can see if the other scans will run.

Download The Avenger by Swandog469, and save it to your Desktop.

* Extract+ avenger.exe from the Zip file and save it to your desktop

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Now copy just the bold text below to notepad (Do not include any space above the word REGEDIT). Save it as fixME.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.




REGEDIT4

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"Pbefiyayiyohuy"=-

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentVersion\Run]
"Uqagayewiduc"=-

[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\avldr]

Click to expand...

Make sure that you tell me if you receive a success message about adding the above
to the registry. If you do not get a success message, it definitely did not work.

* Run avenger.exe by double-clicking on it.
* -Do not change any check box options!!
* Copy everything in the Quote box below, and paste it into the Input script here: part of the window:


Code:

File::
C:\WINDOWS\Abonowubucud... Read more

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Just found this handy list Comprehensive List of Uninstallers and Removal Tools for Antivirus SoftwareMicrosoft Wiki: List of anti-malware product removal tools by Stephen Boots, MVPEset's List of Uninstallers (removal tools) for common antivirus softwareSingularLabs: Uninstallers – Security SoftwareAntivirus removal toolsComprehensive List of 26 Uninstallers and Removal Tools for Internet Security and Antivirus SoftwareAntivirus Remover <- lets you select the specific antivirus uninstall utility, automatically download and run the toolOpswat AppRemover - supported applications list The correct way to remove most anti-virus programs is from within its program group Uninstall shortcut in Start Menu > All Programs or by using Programs and Features (Add/Remove Programs) in Control Panel. When unsure, it is also best to check the vendor's instructions. Most anti-virus vendors provide clean-up utilities or removal tools on their web sites to remove remnants left behind after uninstalling, or for a failed uninstall or failed reinstall.

Answer:List of Antivirus Uninstallers and Removal Tools

Thanks for sharing!

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Just found this handy list Comprehensive List of Uninstallers and Removal Tools for Antivirus SoftwareMicrosoft Wiki: List of anti-malware product removal tools by Stephen Boots, MVPEset's List of Uninstallers (removal tools) for common antivirus softwareSingularLabs: Uninstallers – Security SoftwareAntivirus removal toolsComprehensive List of 26 Uninstallers and Removal Tools for Internet Security and Antivirus SoftwareAntivirus Remover <- lets you select the specific antivirus uninstall utility, automatically download and run the toolOpswat AppRemover - supported applications list The correct way to remove most anti-virus programs is from within its program group Uninstall shortcut in Start Menu > All Programs or by using Programs and Features (Add/Remove Programs) in Control Panel. When unsure, it is also best to check the vendor's instructions. Most anti-virus vendors provide clean-up utilities or removal tools on their web sites to remove remnants left behind after uninstalling, or for a failed uninstall or failed reinstall.

Answer:List of Antivirus Uninstallers and Removal Tools

Thanks for sharing!

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Not sure if I am going to keep Norton's: the yearly subscription fee has skyrocketed in the last couple of years. I am not yet ready to dump all my prior virus definitions, I would like to try out AVG, and want to know if I can just disable Norton's as instead of uninstalling it.
Thanks in advance.
Perry
 

Answer:Trying AVG Antivirus:Do I uninstall Norton's or just disable?

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Hi, i got infected because i was triying to run malwarebytes and it skip the part of analising the files, it ended in arount 1 minute in a full scan, and i tried to download dr web cure it, and it dont allow me, the computer seems fine, but those things are very strange, and when i was running the scan i was in safe mode...
 
thanks for the help

Answer:Malware infected, malware removal tools useless

Greetings samidelcueva and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that.===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met.Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter pro... Read more

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I have a new ASUS Atom pwr'd Netbook running XP Home, OEM software, no mods, additions or updates.

I contracted Home Antivirus 2010 on my initial internet connection through the hotel net, searching test prep materials to study while traveling, and have been unsuccessful in removal using common recommendations.

MBAM will only run for 4-5 sec into a scan before shutdown, then a re-install is necessary to get same result. HJT won't boot up, nor will Lavasofts AdAware. Recovery console into combofix does not boot either. Regedit yields "disable by administrator" msg as does sys restore. Braviax shows up in MSCONFIG startup, but disabling fails to improve the stituation, as does booting and attempting to run malware removal strategies/software in safe mode or safe mode/networking.

Avenger yields no rootkit errors and removal scripts for HAV2010 have not provided relief. A download of AVGs antivirus would not install, and files are hidden except uninstall. I am out of ideas. Not a computer pro, but mildly competent w/ windows PCs. Thanks in advance for any ideas. Jetdriver.
 

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Thats right... I run a computer repair business and find it increasingly hard to find something thats halfway decent. I usually tell people to use TrendMicro free houscall antivirus, but it sucks more eggs than a 2 dollar hooker.

Spyware removal is a sensitive subject... Im just looking for somthing that ACTUALLY removes the spyware, and works good. Adaware doesnt remove half of the stuff it finds, and the only other that I know of (that is decent) is spybot.

PM me if you know of a good program for either/or... or even BOTH! That would be even better if I had one program to install for both.
 

Answer:Looking for FREE decent Antivirus and Spyware removal tools

Spybot, AdAware, Hijack This. What they won't get can be removed with the use of Faber Toys, jv16 PowerTools (no longer free), regedit and the also not free, but demo tds3. I have never seen anything that I couldn't get off a computer with these utilities...and people have brought me some real crap to fix.
 

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I am helping a friend with an infected computer. I realized the severity when it won't even allow HJT program to scan. I can't run Malwarebytes, do any online scan (keep getting redirected from sites. I am at a loss as to what tools/steps to use. Even in safemode, nothing will run that could help.
thanks in advance for any help.
 

Answer:virus stopping all antivirus tools from running

I found a few online scans that worked and slowly I was able to get to SuperAntivirus scan which found many problems. After doing that one, I was able to load AVG, Malwarebytes and HJT. So for now, back in business
 

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Hi. Thanks for this. I need to first tell you that I don't even know how to generate the logs everyone posts here for troubleshooting. I'm sorry. Maybe someone could tell me how, then I will.

Because my laptop wouldn't even boot to the O/S last week, DELL's tech support helped me move files, reformat and reinstall the OS. I reinstalled McAfee. A security tool warning popped up. I knew it was rogue; I came here and got rid of using mbam and process explorer - very easy. Or I thought I did. On my daughter's desktop this morning, there were 3 porn shortcut links ON HER DESKTOP!!!! There was also a link to "Active Security" - trying to figure out wtf this was it turns out it was another rogue. Awesome. It at least had an uninstall on Add/Remove programs... but obviously it is not gone, if that is even the cause of all this... Thinking MBAM would be a logical quick fix, I figured I would try that. My Mbam won't load - I have reinstalled and it - it reinstalls and then when I try to quicksccan it says I don't have permissions and then I can't even open it again. I can reinstall, then it is hijacked when I try to scan. My McAfee won't scan either so both are being hijacked and I also am having the same browser redirects as others when clicking on sites from search results. McAfee can't even fix itself. In safemode, McAfee tells me the truth at least that it is not working (in regular mode it poses like everything is... Read more

Answer:Ugh - Malware Removal Tools Disbled by Malware

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

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Hi all, 
 
Recently on Chrome browsing on a site a received a web site popup saying "Your browser contains MALWARE. You have to install Chrome Malware Removal Tool". Confirming with OK opens an extension page:
 
https://chrome.google.com/webstore/detail/chrome-malware-removal-to/mbdoonnjlifcmakklcaembokjhjikank
 
I have a strong suspect this is a malware!!!
 
What I'm trying to understand if what kind of malware infected the web site I visited. Some technical specs could be useful . The web site is of a my friend and I'd like to help them to identify the malware infected their web site...
 
 

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I appear to have some sort of virus/malware that is redirecting me everytime i click a google link. It is a very annoying problem, but is there any danger with this kind of infection?

I began following the 'Read this now' post from the major geek forums and downloaded the 5 malware removal processes. I ran the 1st two and got up to using Combofix, however that would not run without disabling my AVG free.... i cannot see any way of disabling AVG, how can i do this?
I subsequently ran the last 2. All logs attached.

Any help appreciated, i am sure i will get the usual response, but before i can do the full PC clean, i need to disable AVG.

Thanks.... PLEASE HELP!
 

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Hello all,

This is my second go-round through your instructions. The first in 04/2009 was successful. Presently, I cannot get any recommended tools to run --even if I rename an exe. I cannot locate the exe for Malwarebytes; I get an "exception unknown software exception (0xc0000409) occurred in application at location 0x77f7c60b" error message when attempting to open SuperAntiSpyWare. I attempted both in system mode and normal mode. (I have run them successfully in the past.) I see the Security Tool shortcut on my desktop and I bet its the culprit.

I am attaching two logs below. Your help is very appreciated.
Dawna G.
 

Answer:Malware removal tools won't run

Welcome to Major Geeks!

You MGlogs.zip file is not as useful as we need for two main reasons:

You don't have the current version. You are 7 months out of date.
You ran it in safe boot mode and normal boot mode is the preferred method.
Is all of the software you have that far out of date?

I will give you something to try below but the malware may have additional things hiding that we cannot see with this outdated version of MGtools.



Uninstall the below old versions of Java:
Java(TM) 6 Update 13

Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: Browser Helper Object - {AFD4AD01-58C1-47DB-A404-FBE00A6C5486} - C:\Program Files\Shared\_lib.dll
O4 - HKLM\..\Run: [tijidekel] Rundll32.exe "c:\windows\system32\jetebemi.dll",a
O4 - HKUS\S-1-5-19\..\Run: [wadahetuju] Rundll32.exe "C:\WINDOWS\system32\yikujode.dll",s (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [wadahetuju] Rundll32.exe "C:\WINDOWS\system32\yikujode.dll",s (User 'NETWORK SERVICE')
O20 - AppInit_DLLs: c:\windows\system32\jisasiti.dll C:\WINDOWS\system32\gitoribo.dll c:\windows\system32\juduwuho.dll c:\windows\system32\jetebemi.dll,mapopabe.dll
O21 ... Read more

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Hi Geeks,
I'm pretty sure I have a malware issue on my PC. I can't access any security websites, like malwarebytes.org and more. In fact, I am surprised I can access the Geeks website! I can download removal tools, but they won't run and I've tried quite a few.. I can't boot into safe mode -The dreaded Windows blue screen error message comes up-"Windows has detected a problem and needs to shut down". I followed your "Read me first" and did everything I could, including remove the old Java versions. When I tried to install Java again, it said the program is not digitally signed and shut down. This has happened a few times with other installs as well. My browsers shut down frequently on their own as well. Ihave a recent hijack this log, but not sure whether to attach it or not, as it was mentioned it may be filtered as spam. Anyway, hope you can suggest something. Thanks!
Bobby
 

Answer:malware won't let me run any removal tools and more

If you can't boot into safe mode and normal mode will not allow you to run any of the scans, there isn't much we can do to help you. Have you tried running all the requested scans? Have you tried renaming them as per the Read and Run First instructions? Will MGTools.exe not run?

You can try using a different computer to create this disc and then boot to it with the infected machine. ( You will need to first go into the bios and change the boot up order to make the cd drive the first boot device.)

Kaspersky Rescue Disk.
 

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Hi Guys,

Thanks for a great website, and many good tools you have put together.

I have a problem getting rid of what I think is Spyware on my wife's laptop.

She is currently unable to do Google searches properly, and all results seem to end in being re-directed to a 'Coupon Mountain' website, we can browse to some websites manually, but all those of the major malware removal companies (including yours) just result in the standard IE website unavailable error message.

I have tried downloading all the tools in your READ AND RUN ME FIRST section to a CD, and then copying them to the laptop to run, unfortunately none of them install (even if I change the names.)

I'm getting to the point where I'm considering a repair install, but would like to know if there's anything else I can do to get things fixed without such drastic action.

TIA

Neil
 

Answer:Can't Run Malware Removal Tools.

Welcome to Major Geeks!


Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide


Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
To avoid addtional delay in gettin... Read more

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Hello All,
I have tried all possible tools
SpySweeper,Kaspersky,Spypot,Spyware Doctor,Adaware
SuperAntiSpyware,MalwareBytes,CCleaner,RogueRemover

I think its the virtumonde...The thing is I have a couple of registry entries pointing to Dlls that do not exist but even if i remove them they keep coming back.I have tried booting into safe mode and deleting them but it does not help.I am posting my HijackThis log.I have disabled system restore as well

I keep getting random Ad-Websites and messages that my computer has been affected.

I have highlighted the susicious registry entries.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 08:56:00 PM, on 03-Dec-08
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system3... Read more

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I am trying to follow clean up procedures, http://forums.majorgeeks.com/showthread.php?t=35407 and have 2 questions;
1. when I run Microsoft Windows Malicious Software removal tool, does it clean/fix automatically or do I have to click on something? I tried to go to the help section and I get "page cannot be displayed".
2. when I run Spybot Search & Destroy, I click immunize but i don't see S&D helper.

ty
 

Answer:Using malware removal tools

1. Just run teh tool there is nothig else you have to do.

2. When you Immunize; Spybot is making changes to the Registry.
 

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I have aToshiba M105 laptop. I have CCleaner and Avast Home installed. I ran Avast - no issues, ran CC and Registry cleaner. I have something on this that when I do a google search will look like legitimate results but when I click on a link will send me somewhere else, usually redirect me to an ad or the info.com.I also can not access certain websites -MajorGeeks being one of them or any of the sites that contain the malware removal tools listed in the MJ procedures. Si I tried to access MJ from another computer and save the tools to a usb stick then transfer to the infected computer. Worked OK until I tried to run the various apps. SAS I get "encountered error needs to close" Spybot - "connection w/sever could not be established" Malwarebytes just wouldn't install. Don't know what to do now ---HELP!!!!!
 

Answer:Can not run MALware removal tools

For MBAM, just run it without updating.

Have you tried running the other scans in safe mode?

The Read and Run First instructions have links to manual updates for both SAS and MBAM.

Did you run the MGTools.exe? Were there any issues with that? Can you attach the C:\MGLogs.zip?
 

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I ran through as much of the readme as I could, but only MGtools worked. Please look at the attached logs and advise me on what to do next. Thanks.
 

Answer:Can't run malware removal tools

Welcome to Major Geeks!

Your log shows that you were in safe boot mode. You should be in normal boot mode unless that is not possible and you did not say you could not boot in normal mode.

A few of your Windows system files (ndis.sys and beep.sys) are infected and will need to be replaced by clean copies. It will be much easier to do this once we can get ComboFix to work. So let's start with the below fix and see if we can get other tools to run afterwards.


Run C:\MGtools\analyse.exe by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator). This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

F2 - REG:system.ini: UserInit=userinit.exe
O4 - Startup: zqosys32.exe
O23 - Service: Dhcp server (DhcpSrv) - Unknown owner - C:\WINDOWS\dhcp\svchost.exe (file missing)

After clicking Fix, exit HJT.

Now copy the bold text below to notepad. Save it as fixme.reg to your desktop. Be sure the "Save as" type is set to "all files" Once you have saved it double click it and allow it to merge with the registry.




REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon]
"Userinit"="C:\WINDOWS\system32\userinit.exe,"Click to expand...

Make sure that you tell me if you receive a success message abou... Read more

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Well I came across getting Spy-Quake2 somehow and used this topic to help lead me through removing it http://www.bleepingcomputer.com/forums/t/47826/how-to-remove-spywarequaked-and-spywarequake-removal-instructions/. I used the Automatic version and it seemed like it worked out well. After doing everything to the end the Pandasoftware scan ended up revealing I had 5 Hacking Tools and potentially unwanted tools and 99 Spyware remaining. I wasnt quite sure what I should do next. I'm still recieving random pop-ups from time to time in the middle of my screen.Here is the contents of my C:\Program Files\RoguesScanFix\task.txtExport SharedTaskScheduler key ------------------------------ REGEDIT4[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler]"{438755C2-A8BA-11D1-B96B-00A0C90312E1}"="Browseui preloader""{8C7461EF-2B13-11d2-BE35-3078302C2030}"="Component Categories cache daemon"EDIT:Also I forgot to add. A program that came on with Spy-Quake is called IntCodec. So I wasnt sure if that is what is continueing to cause my problems or not. If so, how could I go about removing it?ThanksAny input would be appriciated on what further steps to take to remove the rest of these unwanted processes.Thanks for your time.Chris.

Answer:Still Problems After Running Spyware Removal Tools.

IntCodec 6.0 Information and removal instructions.What kind of random pop-ups are you still having? Why do they say?In addition to identified spyware, the Panda scan is probably flagging some of the tools you used in the tutorial as risk tools. ActiveScan does not remove adware/spyware but will autoclean for viruses & worms.Download and scan with SUPERAntiSypware Free for Home Usersalternate siteDouble-click SUPERAntiSypware.exe to install and use the default settings for installation.Run SUPERAntiSypware and update the definitions before scanning by selecting "Check for Udates".When done, select "Scan for Harmful Software".There are three scanning options available. Choose "Perform Complete Scan" and click "Next".When done, a Scan Summary will appear with potentially harmful items that were detected. Click "OK".Place a checkmark next to items you wish to remove/quarantine and Click "Next".A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.Post back if your still having problems.

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Interesting results in this test:

Most Effective Antivirus Tools Against New Malware Binaries

Top 5:

Ikarus
Microsoft Security Essentials
Avira
AVG
Dr. Web

Most noteably, ESET (Nod32) was 30th out of 30. Not a lot of information though about versions used, etc. They note v2 for Nod32 for example. If so, then obviously not a fair test as that is an old version.

Answer:Most Effective Antivirus Tools Against New Malware

Doesn't Microsoft Security Essentials have no zero-day protection? As in signature only? The versions tested should have been the newest though.

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Blue screen with this message popping up, I have a compaq (R) pentium4 processor 1700 mhz, Windows Xp, this computer was a gift so I dont have any cdroms. Help please
 

Answer:Disable or uninstall any antivirus, disk defragmentation or backup utilities.

Welcome to Tech Support Guy
Is this the actual message
A problem has been detected and Windows has been shut down to prevent damage to your computer.
Disable or uninstall any anti-virus, disk defragmentation
or backup utilities. Check your hard drive configuration,
and check for any updated drivers. Run CHKDSK /F to check
for hard drive corruption, and then restart your computer.
Technical Information:
*** STOP: 0x00000023
Beginning dump of physical memory
Physical memory dump complete.

Contact your system administrator or technical support group for further
assistance.Click to expand...

If it is and you can access windows on Safe Mode that is keep tapping F8 after first post screen, then select Safe Mode with cmd prompt and at the prompt type
chkdsk C: /r

follow the on screen instructions.
If you cannot access windows in any mode on the Advanced boot options - that is the F8 key or of course in normal mode as you are presented with this error and shut down then
download seatools for dos to a CD boot form that and see if you can run that disk check.

http://www.seagate.com/support/inte...-electronics/ld25-series/seatools-dos-master/

The cause of the error is often file corruption from a failing hard drive.

Alternatively you may get a disk check on that HP Compaq using this
To use the BIOS SMART test, complete the following steps:
Start the computer.
Use one of the following methods to enter the BIOS Setup utility:
If your computer was built in 2006 or later (Wind... Read more

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Staff Advisory: This post needs to remain here until one of the malware team advise that it can be moved. This member cannot access our malware forums due to their infection. ~ Animal----------------------------------------------------------------------------------------------------------------------Hello, I got some help from some nice people in the live chat. I have made a log with your hijackprogram and am posting it at the bottom. It created two .txt files so there are two reports. I am unable to open ANY link that has the words anti-spyware anywhere on the page or in the address bar so unfortunately I cannot post this in the malware removal forum because the internet window closes every time. I am in dire need of some help! I have a subscription to spy sweeper and it is keeping things out but I was infected with Antivirus xp 2008 and possibly some viruses because the computer was un-protected for about a month while I was in the hospital..I run with Windows XP and a wireless connection. If someone could take the time to look at this for me I would be so incredibly thankful! I offer my services as a photographer/graphic artist/professional gift shopper/myspace designer/beginner web designer. You can see what I do at www.perfectionpictures.com and contact me if you need anything at all!Current Symptoms (in the order of appearance)Random Total system crash then restart then blue screen then back to windows. msvcp71.exe is missing so a program is being prevented ... Read more

Answer:Antivirus Xp 2008 Removal Help/am I Infected? Can't Open Malware Removal Forum

Hi & welcome,I would like to try a couple things before we go much further so I have a bit better picture of what is happening and can take the needed cautions.1.) click start> run> type msconfig and hit enter.click "boot.ini" tabCheckmark /bootlogClick "apply" and "close"Reboot when askedLocate and delete this file:C:\windows\ntbtlog.txt (in case your extensions don't show it looks like a notepad)RebootLocate & post:C:\windows\ntbtlog.txt2.) Click start> run> type: cmd.exe and hit enter.type the following commands exactly as you see em & hit enter after each one:cd c:\windows\system32dir userinit.exeNote the file size please & report that back to me. Leave cmd open a sec.Back at the cmd window...Type:cd dllcachedir userinit.exedir spoolsv.exeNote file sizes & report that back to me.Type exit in the CMD window & hit enter. (this closes it)3.) Can you see also if you can get this program installed please:http://download.bleepingcomputer.com/hijac.../HJTInstall.exeSave file> run it> follow prompts to install excepting defaults.Allow it to "launch" hijackthis.Click the "Do a System Scan and Save a Log File" optionSave the log file and then it should open with NotepadGo to Edit, Select All and then Edit, Paste to paste the contents of the log hereLet me know if you had any problems with the above please.I advise keeping the system offline as much as possib... Read more

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can anyone tell me if there ar any bootable malware removal programs other than avg

thanks in advance

ray

Answer:bootable malware removal tools

Here are a couple:http://www.free-av.com/en/products/12/avir...cue_system.htmlhttp://www.freedrweb.com/livecd/

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When I go to download ie:  RKILL or malwarebytes they do not download.  I am running firefox.  I have tried explorer.  I have an HP windows XP. 

Answer:cannot download any malware removal tools

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/518053 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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Help! My daughters laptop seems to be infected with browser hijacker I can't get rid of it. I can't download windows updates and all different browsers aren't working right, sending me to wrong sites and preventing download of AV and malware removal tools. Super anti spyware was installed and wouldnt work, have tried to install windows malicious software removal tool via USB but it won't install or run, have also tried to install spybot via USB but it wont install, error message when it try's to connect to download some of installation files I think. Any advice you guys can offer would be very gratefully recieved, many thanks
 

Answer:Can't install malware removal tools

Welcome to Major Geeks!





TomPo said:





and all different browsers aren't working right, sending me to wrong sites and preventing download of AV and malware removal tools.Click to expand...

Has a proxy server been inserted in the browser? See the below:

Proxy Server - Changing Settings



TomPo said:





Super anti spyware was installed and wouldnt work,Click to expand...

You need to be more specific. Exactly what happens.





TomPo said:





have tried to install windows malicious software removal tool via USB but it won't install or run,Click to expand...

Exactly what happens? Any error messages.

Have you tried to install and run tools in safe boot mode as suggested in our cleaning procedures?





TomPo said:





have also tried to install spybot via USBClick to expand...

Waste of time anyway as it is ineffective against most of todays malware.


Also try the below to see if you can get anywhere.


Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.

There are 4 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Administrator


You only need to get one of them to run, not all of them. You may get warnings from y... Read more

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Hello Geek Saviors

Am trying to run the Malware Removal Tools for my Acer 2012 Laptop, Windows 7, IE 11, AVG antivirus, Comodo Firewall. Have downloaded the Tools to desktop and followed the Win 7 malware removal directions. Have following problems despite lowering Internet security settings, trying with Comodo Firewall disabled (also Comodo in safe mode) with all tools software entered as safe applications, running in Windows Normal Ops:
1 - Defogger, after clicking DISABLE and YES get immediate red X message "Unable to Create Log"
2 - RogueKiller, right click "run as admin", depending on Comodo settings noted above variably got Alert Triangle "Software is Not Available" or once setup opened and started abruptly disappeared with message "Download Manager has stopped working. A problem caused the program to stop working correctly. Windows will Close and notify you if a solution is available". Tried renaming to "RK.exe" with same result.
3 - Malwarebytes - tried after RogueKiller failure, right click "run as admin", and got exact same response as for RogueKiller.

Did not try other tools. Any idea what I can do to get tools to run? Have not tried computer Safe Mode - would this help?
Thanks for any suggestions and guidance.
 

Answer:Malware Removal Tools not Opening

Yes, you can try safe mode, but be sure to first disable your AV software.
 

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I am getting an error "unable to connect to the proxy server" while opening chrome, firefox or IE.
 
I have unchecked the proxy setting and it still reverts back when I try to open a browser.
 
I am pasting the results from the mini tool box. below -
 
I also ran  ADW Cleaner , TDSSkiller and malwarebytes.
 
 
 
 
 
MiniToolBox by Farbar  Version: 30-11-2014
Ran by jints1234 (administrator) on 02-02-2015 at 23:43:08
Running from "D:\adware"
Microsoft Windows 8  (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Flush DNS: ===================================
 
Windows IP Configuration
 
Successfully flushed the DNS Resolver Cache.
 
========================= IE Proxy Settings: ============================== 
 
Proxy is not enabled.
No Proxy Server is set.
 
"Reset IE Proxy Settings": IE Proxy Settings were reset.
 
========================= FF Proxy Settings: ============================== 
 
 
"Reset FF Proxy Settings": Firefox Proxy settings were reset.
 
========================= Hosts content: =================================
 
 
 
========================= IP Configuration: ================================
 
Qualcomm Atheros AR9485 Wireless Network Adapter = Wi-Fi (Connected)
Realtek PCIe GBE Family Controller = Ethernet (Media disconnected)
 
 
# -----... Read more

Answer:tried several malware removal tools and still cant connect

Sorry, not at home, report's too long to read -- what firewall, anti-virus, anti-malware are you using?  One thing I can recommend is you "sneaker-net" [via usb stsick or CD/DVD] Tweaking.com's Windows Repair (All in One), install & run it.  Accept defaults checkmarks, add #26 & 27 [if memory serves me], ones that indicate normalizing Windows operations.

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My Windows 7 x64 machine is presenting Antivirus 360 malware. I am looking for tools that will work with Windows 7. I tried combofix and some others but I am finding out they are not made for Windows 7. Please help. I am not even sure what to use to collect logs to submit here.

--M


Submitted DDS log in log submit forum but I would still like suggestions on Windows 7 compatible removal tools.

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Running windows xp media edition on e machine. Will not run any spyware programs. Will not run HJT. Found BRAVIAX.EXE in sys 32. Ran killbox to delete. Could not delete braviax sys32.exe. Had killbox replace file with dummy file then marked read only to stop the red x
trying to sell me its programs. Tried to down load several other spyware removal programs. Get message Access Denied no matter what.
Browser has been taken over by redirect program. HELP! WARNING I am NOT computer literate.

Answer:Nasty Malware. Can't run any removal tools.

Hello fxstc1340 and to BleepingComputer.WARNING I am NOT computer literate.Not a problem. If you don't understand something, feel free to ask questions and I'll explain it better. The same holds true for any helper you work with here.Now. . . let's see what we're looking at here.Please install RootRepealNote: Vista users ,, right click on desktop icon and select "Run as Administrator."Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorRar Mirrors - Only if you know what a RAR is and can extract it.
Primary MirrorSecondary MirrorSecondary MirrorDisconnect from the Internet or physically unplug your Internet cable connection.Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver. Temporarily disable your anti-virus and real-time anti-spyware protection.After starting the scan, do not use the computer until the scan has completed.When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.Extract RootRepeal.exe from the zip archive.Open on your desktop.Click the "Drivers" tab, and then click the button.Allow RootRepeal to run a scan of your system. This may take some time.Once the scan completes, push the button. Save the... Read more

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I can't download anything at all and I suspect it is a malware issue. And yes, I've tried removing firewalls, anti-virus, pop-up blocker, etc...
If i try to download something on firefox i get this message: "C:\Documents and Settings\HP_Administrator\Desktop\XXXXXXX could not be saved, because you cannot change the contents of that folder.
Change the folder properties and try again, or try saving in a different location."

If I try to download something on IE i get this: "The requested site is either unavailable or can not be found.Please try again later "

Some symptoms that might be unrelated, I tried running a disk check, but it stops at step 2/3, and an old malware that i deleted left autorun, but i got rid of that as well.

I would download malwarebytes or something to try and get rid of the problem, but i can't :\
 

Answer:Can't even download malware removal tools

Welcome to Major Geeks!

Please read ALL of this message including the notes before doing anything.

Pleases follow the instructions in the below link:

READ & RUN ME FIRST. Malware Removal Guide
and attach the requested logs when you finish these instructions.
**** If something does not run, write down the info to explain to us later but keep on going. ****
Do not assume that because one step does not work that they all will not. MGtools will frequently run even when all other tools will not.

After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware and Malwarebytes ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
If you cannot seem to login to an infected user account, try using a differe... Read more

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My Mothers computer has a rogue virus and I was told to use Combofix, but after reading the warnings, decided I'd better ask first.

I started the computer, tried to open Explorer, and got a message saying "Application cannot be executed, the file "xxx" is infected. Do you want to active your anti virus software now?". This happened with whatever program I tried to open, giving a different name of a corrupt file every time. The name of the program they want me to buy is AntiVir Solution Pro.

I shut the computer down, restarted in SafeMode. I went to Restore System, where I chose to restore to about a month ago (I was surprised to see that it had restore points as these programs usually erase them), but after reboot, it said "unable to restore to this restore point.".
I went back into SafeMode where I ran AVG anti virus in line mode. At the end of every line of every file the program went through ended with 'File Protected, Not Scanned'.

That's when I called the Computer Tech that suggested ComboFix.

I have looked up this rogue online, but now am scared to download any fixes as I don't know who to trust and who not to.

ComboFix or....?

Thanks!

Becky

Answer:AntiVirus Malware, should I use Combofix?

Well...each user needs to decide...what suggestions are worthy of following.You may want to read ComboFix usage, Questions, Help - Look here - http://www.bleepingcomputer.com/forums/t/273628/combofix-usage-questions-help-look-here/.My suggestion would be follow the guidance above.You should take a look at the BC Removal Guide, Antivir Solution Pro.Because of the current backlog in our Malware Removal Logs forum, I would definitely suggest following the guidance in the Removal Guide. If that doesn't solve it, then follow the instructions in the Guide which are listed under the "if you are still having problems" section.Louis

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HI, Im having as similar problem to most people who had security Antivirus. Im trying to remove it from a friends pc. I ran CA Antitrust and it removed most of it and uninstalled it. For some reason antispyware auoptect was disabled on it. I also ran Combofix, Malwarebytes, superantispyware. I also installed Microsfts essentials, and Norton. I uninstalled each progrma before I installed another(for Norton, and Microsoft) I also ran the online Scanner from Eset) I have fixed the hosts file, went through manully to remove all the files that the progrmans missed removed from the recent folder. There was only one the rest had the same name but where temp files. I have checked the serivces and all the progrmas running including using Hijackthis and proccess explorer. I can't seem to find the reason that when I run Combofix. It still says that Security Antivirus is running. I even turend off security Center just incase it some how thought that it was a Antivirus progrma running and was a false postive. for what ever reason Combofix still says its running. I can attach the Combofix log if that helps. but Im out of clues at this point. I need ot give the comptuer back, but any help would be greatlly appreciated. It makes me nervous that Combofix thinks its running. I can't seem to figure how it thinks its running.Thanks in advance for anyhelp.Nick

Answer:ComboFIx reports Security Antivirus is running

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Had Internet Security 2010 and other trojans on a friend's PC. MalwareByte's got rid of almost everything EXCEPT a Google search redirection problem. Couldn't find any trace of the source using Process Explorer, HijackThis or GMER. I did turn off system restore after running MBAM and removing items.I decided to run Combofix. When I ran it, it said "ComboFix has detected the following real time scanner(s) to be active: Antivirus Live".So I canceled the Combofix scan and tried RKill to kill the process, but it still said the same thing. So, I ran Combofix despite the warning. It ran, completed successfully and fixed some items.The redirection issue was GONE, but I launched ComboFix again and it still said "ComboFix has detected the following real time scanner(s) to be active: Antivirus Live and AVG 9.0" (because I had re-enabled AVG). I did NOT run ComboFix for a second time, but I launched it to see if that first warning had gone away.]So, here's my question - redirection is gone, but yet Combofix still detects some running process belonging to Antivirus Live. So, how to find piece and snuff it out. DDS scan ran after MalwareByte's:DDS (Ver_09-12-01.01) - NTFSx86 Run by Andy at 19:15:54.56 on Thu 01/21/2010Internet Explorer: 7.0.5730.11Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.494 [GMT -5:00]AV: Antivirus Live *On-access scanning enabled* (Outdated) {B316C67E-09F1-44c7-85E0-94F6DA8A4AA1}AV: AVG Anti-Virus ... Read more

Answer:Combofix still warning Antivirus Live is running

Hello and welcome to Bleeping Computer! We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Fo... Read more

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Really bad Malware and possible virus - unable to uninstall Can't run ComboFix or any other program

What ever this is it will not allow gmer, combofix, Search and Destroy, or Malwarebytes to run properly. I can get tdsskiller to run but everytime I reboot the redirect comes back.

Frustrated

Answer:Really bad Malware and possible virus - unable to uninstall Can't run ComboFix or any other program

Hello,Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button.If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

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Hi,
I was infected by the Win 7 Antivirus 2012 malware virus. It prevented me from using explorer or make any changes to my PC. I tried the SuperAnti Spyware and it removed several treats and viruses, but not all. So I followed the instructions and used the ComboFix. Attached is the log file it generated. It appears to have worked.

Regards,
DJB

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ComboFix 08-09-01.03 - Owner 2008-09-02 10:20:51.2 - NTFSx86Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.186 [GMT -5:00]Running from: C:\Documents and Settings\Owner\Desktop\ComboFix.exeCommand switches used :: C:\Documents and Settings\Owner\Desktop\WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe * Created a new restore point.((((((((((((((((((((((((( Files Created from 2008-08-02 to 2008-09-02 ))))))))))))))))))))))))))))))).2008-09-02 09:59 . 2008-09-02 09:59 81,920 --a------ C:\WINDOWS\system32\bunwbkfo.exe2008-08-31 15:37 . 2008-08-31 16:46 <DIR> d-------- C:\Program Files\Crawler2008-08-31 14:23 . 2008-08-31 14:23 94,208 --a------ C:\WINDOWS\system32\nulwdaba.exe2008-08-30 09:52 . 2008-08-31 10:01 <DIR> d-------- C:\Documents and Settings\Owner\.housecall6.62008-08-30 09:51 . 2008-08-30 09:51 <DIR> d-------- C:\WINDOWS\Sun2008-08-30 09:17 . 2008-06-10 02:32 73,728 --a------ C:\WINDOWS\system32\javacpl.cpl2008-08-30 09:12 . 2008-08-30 09:17 <DIR> d-------- C:\Program Files\Java2008-08-30 09:11 . 2008-08-30 09:11 <DIR> d-------- C:\Program Files\Common Files\Java2008-08-30 09:08 . 2008-08-30 09:08 86,016 --a------ C:\WINDOWS\system32\gzmrktor.exe2008-08-29 17:06 . 2008-08-31 14:26 <DIR> d-------- C:\Program Files\Spyware Terminator2008-08-29 17:06 . 2008... Read more

Answer:Combofix Log - Malware Removal

ComboFix logs should not to be posted outside the HijackThis forums and then only when requested by a HJT Team member. It is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please create a new topic explaining the nature of your problem in the Am I infected? What do I do? forum. Describe pop-ups and system tray or desktop icons that have appeared. Explain what is "going wrong" with your computer. Note any tools you have used and their respective results.If needed, we will direct you to our HJT Preparation Guide.Thank you for using BleepingComputer as your malware removal source.This topic is now closed. The BC Staff

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Hello.

I recently came upon an issue i have never experienced in all my many years in computing: I got audio adverts running even if my browser was closed.
I also note a very large number of attempted hacks reported by MacAfee relating to arin and in some cases Amazon. It seems to have happened as coincidence or may be connected?

Anyway, i run Kaspersky remover but it found nothing. I also tried deleting all cookies via Google Chrome. So i run ComboFix after the log showed up i tried to click on a file to delete it and was told the operation could not happen because of something about a registry entry (Or file) being deleted (Or about to be deleted) i do not recall the exact wording but i could not execute anything for the same message. I re booted and it was fine again. Not sure if that information is needed or not but i let you know in case.

Anyway, i have no idea what allowed these adverts or how to remove them but as stated i run ComboFix and have a Log file. Rather than ask if i should post it and wait, i will post it all the same.

Any help would really be appreciated ..

ComboFix 12-10-15.01 - Heatseeqerz 16/10/2012 1:32.1.4 - x64
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.44.1033.18.4079.2494 [GMT 1:00]
Running from: c:\users\Heatseeqerz\Desktop\ComboFix.exe
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {ADA629C7-7F48-5689-624A-3B76997E0892}
FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
SP: McAfee ... Read more

Answer:ComboFix Log Malware removal

Greetings and Welcome to The Forums!!My name is Gringo and I'll be glad to help you with your malware problems.I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At the top o... Read more

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Hello

I've followed all instructions in "Read & Run Me First". I have the following results downloading and attempting to run the suggested tools for Windows XP operating system:

SUPERAntiSpyware: downloaded but unable to run. No log created. While attempting to run, received the following message: Windows cannot access the specified device, path or files. You many not have appropriate permission to access item. (note - I am setup as administrator).

Malwarebytes Anti-Malware: downloaded bu unable to run. No log created. While attempting to run, received the following message: Windows cannot access the specified device, path or files. You many not have appropriate permission to access item. (note - I am setup as administrator).

combofix.exe: downloaded and ran, but did not complete. No log created. When attempting to run, I got a far as the blue screen C:\ ComboFix is preparing to run. I sat in that condition for 2.5 hours. I finally closed out.

RootRepeal: downloaded and ran. It was basically a flash on the screen. Log generated but empty. See attached.

MGTools: downloaded and ran. Log attached.

My problem started 1 week ago when my Antivirus Program (F-Secure) stopped auto-updating the Antivirus and Malware components. I uninstalled and attempted to re-install (per F-secure's support) and was unable to install completely. I suspect the virus is preventing the install. I am currently do NOT have any Antiv... Read more

Answer:Virus Unable to Run Malware Removal Tools

Java(TM) 6 Update 26 <--- uninstall outdated Java.



Download and run Win32kDiag per the below instructions:

Download this Win32kDiag and save to C:\Win32kDiag.exe. You must save it here!!!!
Click on Start->Run, and copy-paste the following command (the bolded text) into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please attach this log
C:\win32kdiag.exe -f -r




Now we need to scan the system with this special tool.

Please download Junction.zip and save it to your root folder (C:\Junction.zip)
Unzip it and put junction.exe in the root folder (C:\junction.exe)
Now click Start => Run... => Copy and paste the following command in the run box and click OK:
cmd /c junction -s c:\ >C:\log.txt

A command prompt window opens and also a license agreement from SysInternals will appear.
Accept the license agreement and the scan will begin.
Wait until a log file opens. Attach this C:\log.txt when it finishes (the command prompt window will close when it finishes). (How to attach items to your post)
NOTE: It scans your whole hard disk so if can take a long time. Be patient and don't do anything else while it is scanning.



Download and run OTM.

Download OTM by Old Timer and save it to your Desktop.


Right-click OTM.exe And select " Run as administrator " to run it.
Paste the following code under the area. Do not include the word Code.

... Read more

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Hi,
I have a problem where I cannot run any virus or malware removal tools. I have tried them in safe mode and I have tried renaming them. I am able to load them and update them and I can start them momentarily. Then they stop and I can not restart them. I get an error that they are not available or that I do not have permission. I have tried to run online scans and they also fail to load. I also have a problem with iexplorer and firefox being hijacked and loading various web sites I am not intending on going to. Not bad sites just not the ones I am trying to get to. Let me know what you want me to try. I work on computers daily and have not run into anything like this. Thanks in advance for you help.
 

Answer:Cannot load any virus or malware removal tools

I am able to run MGtools.exe and I have attached the log.
 

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What should I do????
I have not run an OTL log as my laptop is not the problem.
my older tower has the problem. When I figure out what to do with the current problem will run an OTL and send in the log.
Thanks!
 

Answer:malware removal combofix seems frozen

Hi and welcome to MalwareTips!

I'm Fiery and I would gladly assist you in removing the malware on your computer.

PLEASE NOTE: The first 3 posts of ALL new members require approval by mods/admins. Please be patient if you don't see your post immediately after submitting it.

Before we start:

Note that the removal process is not immediate. Depending on the severity of your infection, it could take a long time.
Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start.
Please be patient and stay with me until I give you the green lights and inform you that your PC is clean.
Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.
The absence of symptoms does not mean your PC is fully disinfected.
If you are unclear about the instructions, please stop and ask. Following the steps in the order that I post them in is vital.
Lastly, if you have requested help on other sites, that will delay and hinder the removal process. Please only stick to one site.

<hr>
Just to clarify, which stage is Combofix stuck on? what does it say on the screen?
 

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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hi and welcome to the Bleeping Computer malware removal forum. If you are reading this article, then you are most likely looking for a solution to a possible malware infection on your computer. Please follow these steps in order to provide information that we can use to analyze your computer's configuration. Please note that these steps may appear to be long and daunting. In reality, though, they are very simple and are only so many steps as we wanted to be as detailed as possible in the instructions.
Before you perform these steps, it is suggested that you first check to see if there is a self-help guide for infection here:
Virus, Spyware, and Malware Removal Self-Help Guides
If there is one, then you can attempt to use the self-help guide first and then continue with these steps if you feel that you are still infected.
- Backup your data!
Regardless of whether or not you have a malware infection, routinely backing up your data should be an important part of every computer users life. Whether it be a hard drive that has failed or malware that has caused your computer to become inoperable, not having your files, pictures, email, and music can be a disaster. We therefore suggest that before we move forward with this cleaning process, you first backup your data to a secure location. That secure location could be a burnable DVD, an external backup drive, or another... Read more

Answer:Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Bump to reset order.

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Hi..

When i try to run the spyware removal tools, nothing comes .. I think my system is deeply affected by spywares. I renamed mbam.exe to mb.exe and ran. Still it didn't run. so please tell me to run these anti spywares. PLease help !!
I am attatching the Mlogs.zip which i got when i ran MGtools :cry


http://citycricketers.wordpress.com The IPL Team
 

Answer:Cannot run malware antibytes or super antispyware like removal tools

Welcome to MajorGeeks!

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.

If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First. If TDSSserv is not found, just continue on with the READ & RUN ME.
TDSSserv Non-Plug & Play Driver Disable

READ & RUN ME FIRST. Malware Removal Guide

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
After completing the READ & RUN ME and attaching your logs, make sure that you tell us what problems still remain ( if any still do )!
Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode, you can run the steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip... Read more

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Hey I am just really interested in PC security and repair and I was just wondering if you guys had any good resources for my own personal research. If you could tell what you would want to look for when examining these files created by the programs listed below and even what the purpose is for these programs that would be very helpful in helping me understand the process better. I got this from your malware removal procedure forum. Very insightful by the way

? BitDefender
? PandaActiveScan.
? GetRunKey
? ShowNew

Thanks
 

Answer:Examing logs created by malware removal tools

Your best resource is the thousands of posts in this forum.

BitDefender and Panda are rather self explanatory in most case however you still need to know the difference between valid detections and false detections and that comes with significant experience over a period of time.

We don't have time to really explain GetRunKey and ShowNew to you. In short GetRunKey shows lots of registry keys (not necessarily bad) and potentially bad files associated with certain infections. ShowNew dumps out important areas of the file system that may be used by malware. ShowNew also prints and uninstall program list so you can see if any malware is installed. You need to have a good understanding of ALL Windows OS's, the file systems, and the registry to understand what they are being used for. Also you need to again be able to distinguish between what is valid and what is not valid and that also comes with significant experience.

Reading the threads and reading the logs and seeing what is fixed and not fixed will teach you a lot.
 

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Hey Guys,
 
I Follow the 

CryptoLocker Ransomware Information Guide and FAQ
http://www.bleepingcomputer.com/virus-removal/cryptolocker-ransomware-information#decrypt
and set the security policies to avoid CryptoLocker attack my computer which are these 
 
Block CryptoLocker executable in %AppData%

Path: %AppData%\*.exe Security Level: DisallowedDescription: Don't allow executables to run from %AppData%.

Block CryptoLocker executable in %LocalAppData%

Path if using Windows XP: %UserProfile%\Local Settings\*.exePath if using Windows Vista/7/8: %LocalAppData%\*.exeSecurity Level: DisallowedDescription: Don't allow executables to run from %AppData%.

Block Zbot executable in %AppData%

Path: %AppData%\*\*.exe Security Level: DisallowedDescription: Don't allow executables to run from immediate subfolders of %AppData%.

Block Zbot executable in %LocalAppData%

Path if using Windows XP: %UserProfile%\Local Settings\*\*.exePath if using Windows Vista/7/8: %LocalAppData%\*\*.exeSecurity Level: DisallowedDescription: Don't allow executables to run from immediate subfolders of %AppData%.

Block executables run from archive attachments opened with WinRAR:

Path if using Windows XP: %UserProfile%\Local Settings\Temp\Rar*\*.exePath if using Windows Vista/7/8: %LocalAppData%\Temp\Rar*\*.exe
Security Level: DisallowedDescription: Block executables run from archive atta... Read more

Answer:Security Policies doubts after Malware Removal Tools

Instead of playing with the Local Group Policy Editor manually to set these GPOs, you should just download and use the free version of CryptoPrevent that will do everything for you and also offers you various options when it comes to the "thightness" of the settings.https://www.foolishit.com/vb6-projects/cryptoprevent/This tool was created following Lawrence Abram's instructions you just followed, plus some custom made rules, so you'll be good if you use it.

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I have attempted to run the following programs:MalwarebytesNorton Power EraserMcAfee StingerI am able to install them and get them up and running. They run for 30 seconds or so then the programs get killed. When I try to restart the programs, I get the following message: Windows cannot access the specified device, path or file. You may not have the appropriate permissions to access the item.This problem occurs whether I run Windows XP Home SP3 as a regular user, or as an administrator in Safe Mode.

Answer:Malware Removal and AV Tools get killed when attempting to scan

Hello,This infection changes settings on your computer so that when you launch an executable, a file ending with .exe, it will instead launch the infection rather than the desired program. To fix this we must first download a Registry file that will fix these changes. From a clean computer, please download the following file and save it to a removable media such as a CD/DVD, external Drive, or USB flash drive.FixNCR.reginsert the removable device into the infected computer and open the folder the drive letter associated with it. You should now see the FixNCR.reg file that you had downloaded onto it. Double-click on the FixNCR.reg file to fix the Registry on your infected computer.Next run MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes'... Read more

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all info stated above I think. Appreciate your help.
 

Answer:Removing Edeals (multiple malware removal tools used)

Hello,

They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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So I had a virus that I thought I had gotten rid of a month ago, but it seems to have returned last night while I was asleep. It now freezes or shuts down anytime I start the computer normally, so I have to start it in Safe Mode to get anything running. It won't let me install Malwarebytes or SUPERspyware removal or anything like that. Ad-aware removed a few things but when I rebooted I couldnt start my computer normally. I have McAfree, but I can no longer start it. Most removal programs I try to install don't work. And when I start a firefox browser, even in safe mode, it tells me "The procedure entry point [email protected]@Z could not be located in the dynamic link library msvcrt.dll." So here is my HijackThis log from Safe Mode:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:21:53 PM, on 5/4/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16762)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\csrss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\wbem\unsecapp.exeC:\WINDOWS... Read more

Answer:Virus that prevents malware removal tools (malwarebytes, etc.)

Sorry, here is my dds file

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Malicious Code has become increasingly complex and infections involve more system elements than ever before. Sometimes, when your antivirus software is not able to remove virus from your computer, you may need to download and use these free specialized tools which are released by well-known security companies like Symantec, Eset, Kaspersky, etc. Malware & Virus Removal Tools
Here is a list of some Malware & Virus Removal Tools: Security Response Removal Tools - Symantec Corp. Stand-alone malware removal tools - ESET Knowledgebase Virus-fighting utilities Free Virus Removal Tools - Bitdefender How To - Remove threats - Removal Tools | F-Secure Avira AntiVir Removal Tool - Download How to Use Stinger | McAfee Free Tools
If you know of any other links, please do share here.

Answer:Free Standalone Malware & Virus Removal Tools

Hi Andy ! Emsisoft Emergency Kit: http://www.emsisoft.com/en/software/eek/

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My computer experienced Police Pro and/or Antivirus 2010 which disabled AVG 8.5 along with Malwarebytes, Norman Malware remover, spy doctor and Hijack This ... I have manually removed all registry items and files that I could locate and the computer does not show any sign of the virus while in safe mode, however it still will not run AVG scans or any other malware removal tools, so my assumption is that there is something still running that I am not seeing.

I tried to run RootRepeal, but it crashes if I request Files to be scanned. I then ran Win32kDiag and it appears to have run below is the log. Any help in getting AVG and a Malware removal tool running would be greatly appreciated!!!!!
Running from: C:\Documents and Settings\Owner\Desktop\Win32kDiag.exe

Log file at : C:\Documents and Settings\Owner\Desktop\Win32kDiag.txt

WARNING: Could not get backup privileges!

Searching 'C:\WINNT'...

Found mount point : C:\WINNT\$hf_mig$\KB925454\KB925454

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\$hf_mig$\KB944533\KB944533

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\$hf_mig$\KB956390\KB956390

Mount point destination : \Device\__max++>\^

Found mount point : C:\WINNT\&... Read more

Answer:Anti-virus and malware removal tools disabled

Hello vjc,Please refrain from making any changes to your system (updating, installing, removing, etc.) from now on as it might prolong handling your log and make the job for both of us more difficult.Please save this file to your desktop. Click on Start->Run, and copy-paste the following command (the bolded text) "%userprofile%\desktop\win32kdiag.exe" -f -r into the "Open" box, and click OK. When it's finished, there will be a log called Win32kDiag.txt on your desktop. Please open it with notepad and post the contents here.

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i cant even get Hijack this to work as soon as i run it it disappears so i cant even post that here to show whats going on with my computer.. im using windows XP... i keep getting redirected when i try to search on yahoo or google... using mozilla firefox. ive also tried to run in safe mode but i keep getting a blue error screen and cant move past that.

Answer:advanced virus removal / security tools malware?

Let's see if we can get a scan to workIf this works, go ahead and repost in the HJT forum. If not, post back hereRun this application and then immediately run your scanPlease download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.Do not reboot the computer or you will have to run it again

8 more replies
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Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hi and welcome to the Bleeping Computer malware removal forum. If you are reading this article, then you are most likely looking for a solution to a possible malware infection on your computer. Please follow these steps in order to provide information that we can use to analyze your computer's configuration. Please note that these steps may appear to be long and daunting. In reality, though, they are very simple and are only so many steps as we wanted to be as detailed as possible in the instructions.
Before you perform these steps, it is suggested that you first check to see if there is a self-help guide for infection here:
Virus, Spyware, and Malware Removal Self-Help Guides
If there is one, then you can attempt to use the self-help guide first and then continue with these steps if you feel that you are still infected.
- Backup your data!
Regardless of whether or not you have a malware infection, routinely backing up your data should be an important part of every computer users life. Whether it be a hard drive that has failed or malware that has caused your computer to become inoperable, not having your files, pictures, email, and music can be a disaster. We therefore suggest that before we move forward with this cleaning process, you first backup your data to a secure location. That secure location could be a burnable DVD, an external backup drive, or another... Read more

Answer:Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Bump to reset order.

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Attempting to follow the XP cleaning procedure, and none of the tools will run except MGTOOLS, which did run to completion and generated the zipped file.

Symptoms are: both IE and Firefox either redirect or deny finding websites. For example, cannot get to windowsupdate.microsoft.com--instead, browser is redirected to findstuff.com when I attempt to click on Google search result which points to windowsupdate.microsoft.com. Attempting to go directly there results in a 'page not found' error. Same is true for symantec.com or Mcafee,com.

Spybot did install, but when I run it, it loads a 3MB process I can see in task manager, but never opens.

Superantispyware will not install. Even after renaming the executable, it crashes with the "SUPERAntiSpyware Free Edition has encountered a problem and needs to close. We are sorry for the inconvenience" error, which pops up and asks if I want to send the error report to Microsoft.

Combofix opens the "do you want to run" window, but never continues when I tell it to.

Malwarebytes' Anti-Malware -- same thing: when I click to run it, nothing happens.

One detail: Netscape Navigator appears unphased by the malware. So, I do have a working browser for some web access (Microsoft insists on IE, so I cannot use windowsupdates via this browser) on that computer.

I am attaching the mglogs.zip file.

One other note: I am actually conversing from a clean machine. I am running logmein to access t... Read more

Answer:Malware's preventing most tools from running

Let's start with this:

Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

* Scroll down to ?Non-plug and Play Drivers? and click the plus icon to open those drivers.
* Then search for TDSSserv.sys
* Let me know if you find this or not.
* If you do find it, right click on it, and select Disable. Do not try to uninstall it.
* Also if this is found and you disable it, then reboot and see if you can run the other scans that would not run.

Use add/remove programs to uninstall:
J2SE Runtime Environment 5.0 Update 10"
J2SE Runtime Environment 5.0 Update 11"
J2SE Runtime Environment 5.0 Update 9"
Java 2 Runtime Environment, SE v1.4.1_02"
Java(TM) 6 Update 2"
Java(TM) 6 Update 3"
Java(TM) 6 Update 5"
Java(TM) 6 Update 7"
Java(TM) SE Runtime Environment 6 Update 1
Viewpoint Media Player

Now use windows explorer to find and delete:
C:\Documents and Settings\Julia\Application Data\MJUSBSP
C:\Documents and Settings\Julia\Local Settings\Application Data\tjnet

Now run the C:\MGtools\GetLogs.bat file by double clicking on it. Then attach the new C:\MGlogs.zip file and any other logs you can run ( remember to try the in safe mode).
 

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My problem sounds similar to other threads,  mostly like this one:  http://www.computerhope.com/forum/index.php/topic,76406.0.html " But it seems as if nobody was sucessfull with removing this beast yet. My issue all started with WINLOGON asking my firewall for web access, which I let go through because Google adviced if the file is in the system32  folder it should be fine. Since then IE pops up sites by random;  forced reboots occured and  Windows keeps saying "Appl. cannot be executed, the file is infected, please activate your antivirus software". The virus pretends as if itself was a malware removal tool. It claimed that NetSky32 took over the system and wanted the user to donwload security tools (a fake regestry defender window poped open). SuperAntiSpy cannot see anything, Malwarebytes is far better, but still not succesfull . The virus kind of panics as I donwloaded MalWareBytes and after the first scan the virus deleted the Malwarebytes executable. At one point of time it seemed as if I would be fine (the regedit and taskmanager were usable again,  the Virus-warning desktop background was gone, but: I could never boot into a savemode to perform a full system scan and completely get rid of this. When trying to boot in save mode I still get a blue screen of death. Part of the virus is residing in C:\Windows\temp. The files seem to be rewritten at each boot time: gnserv.dat, spserv.dat, fla6.tmp,  Perflib_prefdata_44c.da... Read more

Answer:Malware in C-Windows-temp and maybe in the MBR. All common removal tools failed

Hello. Welcome to CH!  Are you able to boot to Windows?These two files: C:\WINDOWS\system32\serauth1.dll and C:\WINDOWS\system32\serauth2.dll -- will continually be restored while their backup is in place. These are not necessarily bad.If you are able to boot, please do the following:Please open Notepad and enter in the following:[email protected] offecho DMJ Find > findSUBawf.txtecho. >> findSUBawf.txtif exist "%SystemRoot%\System32\clauth1.dll" echo Found clauth1.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\clauth2.dll" echo Found clauth2.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\lsprst7.dll" echo Found lsprst7.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\nsprs.dll" echo Found nsprs.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\serauth1.dll" echo Found serauth1.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\serauth2.dll" echo Found serauth2.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\servdat.slm" echo Found servdat.slm >> findSUBawf.txtif exist "%SystemRoot%\System32\ssprs.dll" echo Found ssprs.dll >> findSUBawf.txtif exist "%SystemRoot%\System32\sysprs7.dll" echo Found sysprs7.dll >> findSUBawf.txtif exist "%system%\bak" echo AWF-POSSIBLE >> findSUBawf.txtecho. >> findSUBawf.txtecho EOF >> findSUBawf.txtStart findSUBawf.txtexitThen, click File > ... Read more

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Still having problems accessing files and folders on C drive; no access or access denied to open or view Docs and Settings folders, App Data, etc. Access is even denied to my user Documents\MyMusic, MyPictures, and MyVideo files.

Read and followed instructions in the Read & Run Me First removal guide. Downloaded SuperAntiSpyware, Malwarebytes, ComboFix, and MGTools.

Looked for log from SAS but couldn't find anything saved anywhere. If I right-click on the .exe saved to my desktop, properties show it as "SAS.exe.exe" Is that normal??

Also, I noticed after running Malwarebytes or Combofix (I don't remember which-sorry), a new folder was created - "C:\$RECYCLE.BIN" which, of course, is locked.

A little more history here: I knew I had this trojan a couple of months ago and, without reading up on anything, thought I could do a system recovery from a recovery disk I had. Unfortunately, that didn't work, and I ended up with a black screen that kept saying, "No operating system installed". A friend took my laptop and said he "wiped it down as deep as he could go", then installed Windows 7 (I previously ran Vista). Got the laptop back recently and found out the trojan is still here, living large in the background on my laptop.

So, I am assuming the logs will show a pretty bare bones system here, and that's why.

I've attachd the logs I can find.... HOWEVER, when I try to attach MGTools.zip fi... Read more

Answer:Ran all suggested malware removal tools and ZeroAccess trojan still installed.

ZeroAccess trojan still present after all removal tools used

I've had this trojan on my laptop for almost 4 months. Before doing any research, i tried to do a system recovery from a disc I had made last year, but ended up with a black screen telling me that "no operating system installed". Gave my laptop to a friend to "fix". He "wiped the hard drive down as deep as poosible", installed Windows 7 (I previously had Vista), and gave it back to me. I assumed he knew the extent of this trojan, but obviously he didn't. I have a 64-bit operating system, running Windows 7. Everything else was installed or re-installed by my friend after he "wiped the hard drive".

I read the Read & Run me guide, installed and ran all the tools, etc. Here's the issues:

I am denied access to common doc files, my start menu folder, my templates folder, etc. I have two program files, one of which has "(86x)" behind it; after running the removal tools, i found a new folder on my hard drive: "$RECYCLE.BIN" which of course, is locked. When I right-click on the SAS.exe file on my desktop, the properties show this: "SAS.exe.exe", same with "mb.exe.exe" (is this normal??).

There is nothing in the SAS folder on the C drive, but SAS didn't show anything anyway; I've attached the combofix log; inside the MGLogs.zip file is another folder called "Qoobox" along with the text ... Read more

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I have 2 problems, the malware(Guard Online) and the google redirect problem so I look at the steps in "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". I followed the steps until I got to step 8. I have a problem with thePart of Step 8 that says "Please double-click on the gmer.exe program. Once you double-click the icon a Windows security warning may appear asking if you are sure you would like to run the program. If this warning appears, please click on the Run button to allow GMER to start. If no warning appeared then you should just continue with the guide". When I click gmer.exe, an error pops up and says "Windows cannot access the specified device,path,or file. You may not have the appropiate permissions to access the item.". This error pops up when I try to use malwarebytes and SuperAntiSpyware as well. What do I do?

Answer:Problem with---> Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help

Hello,Forget about GMER for now and please post the DDS logs.Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.Orange Blossom

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Hi,

My son's Laptop has a nasty redirect virus that also prevents the execution of malware removal programs and also prevents the logging tool from working. The icons for both Malwarebytes and the dds tool have a colored "shield" that is imposed on top. Any help would be greatly appreciated. OS is Vista Home edition.
Appreciatively,

A

Answer:Malware with redirect prevents removal tools and logs from executing

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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I hear Firewalls carry some features that Anti-virus programs already cover. Comodo for instance, you would disable features your antivirus program already does.

Are these Firewall features any different than the antivirus version?
- Web Shield
- Program Guard

My anti-virus (Avast) has a File System, Mail, Web, P2P, IM, Network, Script and Behavior Shields.
 

Answer:Firewall features to disable when running Antivirus?

Firewalls are completely different from AV and you need both. But some firewall programs come with built in anti-malware software that you don't need if you have it elsewhere. Usually, by choosing a custom installation, you can leave it out. But you need all the firewall features since they are different.
 

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It appears that my desktop PC is infected with some malware/virus which is preventing my malware diagnostic/cleaning tools from running. When I try to run MBAM or Spybot, I get the Windows message "Windows cannot access the specified device, path of file. You may not have the appropriate permission to access the item". When I run Avira, it goes all the way through a full system scan, identifies about 13 infections (including ZLOB etc), then just crashes.

I've tried booting in safe mode then running the tools, but I get the same result.

I've also been getting inconsistent boot-up, the occasional blue/black screen and sometimes the PC won't boot at all unless I power off and on again (sometimes twice!!).

I followed the Preparation Guide, downloaded DDS, but when I tried to run it, it just sat there, cursor blinking but no reports, even after 15 minutes. I also downloaded RootRepeal and tried to run it, but it also crashed immediately.

I would greatly appreciate your expert help with this.
Hazmat99

Answer:Infection preventing malware tools from running

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.

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I have been cleaning my computer (running Vista) using the Malware Removal Guide. When I get to running ComboFix, it alerts me that Symantec AntiVirus is running (real time scanner).

I have removed all Symantec products from my computer, including using manual steps from the product website. Despite removing all the files required, and running CCleaner, the same warning keeps popping up when I try to run ComboFix.

I have restarted my computer after each uninstall/change attempt.

Any help would be appreciated!
 

Answer:Symantec AntiVirus running after ALL attempts to uninstall

When you say you have used the 'manual' steps from their website, do you mean Norton Removal Tool?

If you have already tried the their removal tool, try it while in Safe mode.
 

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Hi,

I hope someone can help me. I have some malware on my machine. I have been going through the malware removal guide posted here and am stuck on the combofix.exe step.

When I try to run the program nothing happens. Also, when I try to run regedit or the command prompt, the windows shell (explorer?) restarts because all the icons on my desktop refresh but nothing happens otherwise.

Any ideas?
 

Answer:Malware stops combofix.exe from running

A quick update. I finally got combofix to run by downloading from another machine and copying it directly to hard drive of the affected pc.

Can some malware corrupt downloaded software?

Anyway, I ran combofix and it appears to have fixed my machine. Keeping my fingers crossed. I can now run regedit and dos command line.
 

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My computer seems to be infected with the "Google Redirect Virus." Still infected after running HitMan Pro 3.5, StopZilla and Spyware Doctor. Heard about Combofix and was told I needed a "Helper." Where do I find a helper?

Answer:Looking for help removing malware / running Combofix

Start here:http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

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Hi everyone,
Iíve been dealing with some doozies for a few weeks now and have finally decided I could use some help. Any would be appreciated.

Iím running a VAIO laptop w/ Windows XP and SP 3. First off, Iíve encountered an issue with my CPU Usage running at 100% thanks to 2 copies of CLI.exe running at startup. If I end the processes the CPU runs at normal speed. I noticed this a few weeks back at the same time that I started noticing Malware pop up.

The malware has been pretty nasty. It will not allow me to run any anti-virus exe.ís or run commands, and I cannot start in safe mode. After doing some searching I was able to download Hijack This and Malwarebytes, change the exe name, and run them. Through this Iíve gotten rid of about 65 instances of malware (smss32 is one I remember) and gotten back the ability to use my task manager.

However, Iím still getting a pop-up thatís from ďwindows security alertsĒ whenever I log-on or get an internet connection. Seeing this as malware I have not clicked on it. Also there are a few files that Malwarebytes says will delete on reboot, but it cannot.

Iíve included a current hijack this log and a current malwarebytes log. If anyone can help, it would be a life saver. This thing is driving me nuts and I could really use my computer back for my graphic design business.
Sorry to be wordy. Thanks in advance.

__________________________________

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:17:48 PM, on 2/3/2010
Pla... Read more

Answer:Malware (windows.tools.disabled) and CLI.exe running at 100% CPU Usage

bump
 

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Hey Guys,

Sorry to be bothering you all, but I've been having issues lately with some virus/malware. I've been reading the forums on similar cases and trying to remove some myself (probably doing it wrong), but they still seem to be appearing in my computer when I do my scans in different areas. Any advice would be appreciated.

HJT Log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:14:53 AM, on 8/3/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17055)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Maxtor\Sync\SyncServices.exe
C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\Program Files\Norton 360\Engine\3.8.0.41... Read more

Answer:Virus/Malware Removal Help - w/ HJT Log, Combofix Log & Kaspersky Online Scan

ComboFix Log

ComboFix 10-07-31.01 - Dave.xD 08/03/2010 9:05.2.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.3070.2027 [GMT -4:00]
Running from: c:\documents and settings\Dave.xD\Desktop\wCFix.exe
AV: Norton 360 *On-access scanning disabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.

((((((((((((((((((((((((( Files Created from 2010-07-03 to 2010-08-03 )))))))))))))))))))))))))))))))
.

2010-08-03 12:59 . 2010-08-03 13:03 -------- d-----w- C:\ComboFix
2010-07-25 21:18 . 2010-07-25 21:18 36400 ----a-r- c:\windows\system32\drivers\SymIM.sys
2010-07-25 21:18 . 2010-07-25 21:24 -------- d-----w- c:\program files\Common Files\Symantec Shared
2010-07-25 21:18 . 2010-07-25 21:18 -------- d-----w- c:\program files\Symantec
2010-07-25 21:18 . 2010-07-25 21:18 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-07-25 21:18 . 2010-07-25 21:18 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-07-25 21:17 . 2010-07-26 15:04 -------- d-----w- c:\windows\system32\drivers\N360
2010-07-25 21:17 . 2010-07-25 21:17 -------- d-----w- c:\program files\Norton 360
2010-07-25 21:17 . 2010-07-25 21:17 -------- d-----w- c:\program files\Windows Sidebar
2010-07-25 21:12 . 2010-07-25 21:12 -------- d-----w- c:\documents and settings\All Users\Application Data\PCSettings
2010-07-22 03:57 . 2010-07-22 03:57 -------- d-----w- c:\documents and settings\Dave.xD\Local Settings\Application Data\fyupfjibl... Read more

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I have a Dell Studio 15 laptop on which I am running Vista 32-bit. I suspected malware on my system and followed your Malware Removal Guide. But when I reached the Combofix step, everything went to hell. Here?s the full story:

A few weeks ago, I was cleaning the house and found a stack of old cds from many years ago. I figured I?d put the files on the laptop, sort through them, and get rid of the cds. In retrospect, I learned that one of the cds from a friend had a cracked version of Age of Empires on it, but I didn?t know that at the time. I unwittingly copied that file onto the laptop twice because it was on two different cds.

I didn?t realize there was a problem until last week. Spybot picked up a bunch of tracking cookies during a routine scan, which was odd because I am pretty vigilant about cookies. I removed them and moved on. Later, I checked the cookies list in Firefox, and I saw that the tracking cookies were still there. I tried deleting them, but they remained. I clicked delete again, and they appeared to be deleted. However, when I reopened the Firefox cookie viewer, they reappeared. I tried to delete all cookies, and all cookies were deleted except the offenders. This was the only symptom of malware I noticed.

I ran Spybot again, and it didn?t pick up anything. I ran AdAware, and it didn?t pick up anything either. I booted in safe mode and got some results. Spybot picked up the tracking cookies, and AdAware picked up two ins... Read more

Answer:Combofix deleted system files during Malware Removal Guide?

It may be possible that Combo found infected registry keys, but without the log to look at, I can't say for sure.

Have you tried doing a system restore?
 

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I had a key logger in my machine and in order to remove it, I ran several anti-malware/spyware programs. As a last resort I had to run combofix (no, that was not the wisest decision to be taken). After a reboot the key-logger was gone, now my computer won't access the internet wired connection on the inbuilt motherboard's network card. I went looking for answers on the web and read this on a thread at bleepingcomputer forums from someone that had the same OS and issue:

"please delete the copy of ComboFix that you have from your desktop and download a fresh copy and run it,

now run the uninstall routine:

Press the WinKey +R to open a run box > copy/paste the following into the run box >press OK

ComboFix /uninstall

your connection should now remain in tact

please let me know how that goes

thanks"

So I did that, but it still won't work.

I need some serious help here...

Thanks you for your patience and time in advance!
 

Answer:Solved: Wired connedction issues after malware removal with combofix!

Does it get a local connection?

If you load cmd and type "ping www.google.com" goes it get a reply?

Also what anti virus are you running?
 

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ok i was trying to install Avg antivirus to my computer and when i clicked download it told me i needed to delete Malware Defense, but when i clicked on uninstall malware it wasnt in my programs and AVG antivirus wont let me continue until Malware is uninstalled,... how do i uninstall Malware Defense?
 

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Hey all, Malware enters in my laptop and its name antivirus security pro. Do you know how to uninstall it if yes then pls pls let me know. I search it on youtube but didn't found enough help. If anybody of you can help me then please do so because i really need to uninstall this!!

regards and thanks!!
anna
 

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google search is often hijacked when clicking on links. Happens on firefox or msie. The page is redirected through several other domains before taking me to a final destination remotely related to the original search term. Some of the sites seen in the middle are cs10275.com and ffinddirect.com, but there is no viable info on those online.

Neither spybot, avg or malwarebytes have removed the problem, and i see nothing odd in my hosts file or running processes.

HJT log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:19:38 PM, on 1/11/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16945)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AVG\AVG9\avgwdsvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Mediafour\MacDrive 7\MacDriveService.exe
C:\Program Files\AVG\AVG9\avgnsx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVG\AVG9\avgemc.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WIN... Read more

Answer:google search hijack, can't find the prob in hosts or with malware removal tools

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I had posted in the wrong section earlier bc Hijack This was not working bc of the malware. So after browsing some topics, I figured out how to get Combofix to work. I had to re-download it and rename it. So it worked. It got rid of the Red X icon. My zonealarm also seems to be working fine too. It detected several viruses/spyware some were called not-a virus:Risk-tooll,not-a virus:Adware.Wi(cant read the rest) , a Kazza p2p virus(even though I do not use Kazaa or any other P2P program, but I deleted this through ZoneAlarm). There are also a ton of quarantined Win.32.VB.cj that was detected on my ipod, not sure if I should delete these as Im worried it will reappear as soon as I plug in my ipod again. I also was able to run Hijack this, I will attach the log at the bottom of this message. I also will post the combofix log. I did run ATF cleaner, but did not dl or run the other two programs as I wasnt sure this was necessary anymore. Please take a look at my HiJackThis log and let me know what else I need to do to get my system secure. Thanks again!Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:15:42 PM, on 3/2/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16608)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:&... Read more

Answer:Worried About Lingering Malware After Running Combofix

Hello shaman630,Welcome to the Bleeping Computer Malware Removal ForumYour infected with the SDbot worm, do this.Download SDFix and save it to your Desktop.Double click SDFix.exe and it will extract the files to %systemdrive%(Drive that contains the Windows Directory, typically C:\SDFix)Please then reboot your computer in Safe Mode by doing the following :Restart your computerAfter hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;Instead of Windows loading as normal, the Advanced Options Menu should appear;Select the first option, to run Windows in Safe Mode, then press Enter.Choose your usual account. Open the extracted SDFix folder and double click RunThis.bat to start the script. Type Y to begin the cleanup process. It will remove any Trojan Services and Registry Entries that it finds then prompt you to press any key to Reboot. Press any Key and it will restart the PC. When the PC restarts the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons. Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt
(Report.txt will also be copied to Clipboard ready for posting back on the forum). Finally paste the contents of the Report.txt back on the forum with a new HijackThis log

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It looks like the malware (or whatever else) blocks my antivirus and adapts to the scans of specific softwares? None of them detects any problem now. Ahh, so I don't know what to do anymore and it really pisses me off because it's my fresh Windows installation on my new machine. Can you help me, please? I would be greatful and I only hope it would be possible to get rid of that awfull Uniblue threads...

Important note: I just rebooted a machine and that's really weird... F-secure runs now. It seems like my problem occurs at.. random? With post-reboot breaks perhaps? Anyway, it appears virus does not run all the time
 

Answer:Persistent Malware keeps to disable Antivirus Software

Hello,

They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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Ok so I want to follow the procedure but for some reason I cannot uninstall Sun Java, it keeps telling me Error 1327 Invalid Drive G. Thanks
 

Answer:Malware Removal Can't Uninstall Sun Java

Hey I did it, ok back to the procedure...sorry!
 

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I know there are other topics on this subject, but after doing my due diligence and reading so many "do not run this" and "do not delete that" "unless specifically requested" to do so, I figured this was something that absolutely needed to be handled on a case-by-case basis.
 
In addition to running DDS, it was suggested in one of those threads to also run tdsskiller and adwcleaner for the reporting features. I didn't save the tdsskiller log because it reported that it found nothing, but please find the dds "attach.txt" and "dds.txt" files, as well as adwcleaner's log, in the attached zip.
 
As a post script, please note that this is NOT my computer. I've never done something quite like this to any of my PCs.
 
Thanks in advance for your help.
 
Edit: Sorry, I forgot to mention that said proxy redirects to 127.0.0.1 on some port in the 50k range. I'm pretty sure the port is random, as are filenames of many spyware executables / DLLs, but if necessary I can retrieve that information. Thanks again.

Answer:cannot disable proxy on localhost after malware removal

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Download Malwarebytes' Anti-Malware from HereDouble-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).The scan may take some time to finish,so please be patient.If potential threats are detected, ensure that Quarantine is selected as the Action for all the listed items, and click the Apply Actions button.While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Log... Read more

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Good day to all. My computer has been running very slow and internet pages are loading slow as well. I have some .exe programs running that cant be removed or stopped. Example Isass.exe,csrss.exe. I ran a combofix and the results are below. I would appreciate any help you can lend. recently my password was stolen and my email account was compromised and my sent folder was wiped out completely. All my contacts were send a link for a viagra ad. Also my computer says it has AVG running - but its not even installed on my computer, not in programs or in the task manager window as running as well.Thank you for your help.ComboFix 10-06-23.01 - Michael Lara 06/23/2010 18:23:27.1.2 - x86Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.442 [GMT -4:00]Running from: c:\documents and settings\Michael Lara\Desktop\ComboFix.exeAV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}.((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))).c:\documents and settings\Michael Lara\g2mdlhlpx.exec:\documents and settings\Michael Lara\GoToAssistDownloadHelper.exec:\documents and settings\Michael Lara\Recent\Thumbs.dbc:\documents and settings\Michael Lara\x.exec:\windows\Fonts\usps4cb.ttfc:\windows\system\msvbvm60.dllc:\windows\system32\dumphive.exec:\... Read more

Answer:COMPUTER RUNNING VERY SLOW WITH MALWARE (COMBOFIX LOG ATTACHED)

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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