Computer Support Forum

Problems With

Question: Problems With

Okay im having problems with, in that it just wont open. I don't know why and its not blocked or anything. It wont work in netscape or internet explorer. And it doesnt work with firefox either. Took off the firewall and that doesnt work. Closed the virus checker and that didnt do it either. Im not sure if maybe the virus checker is still "working" when its been closed. Im only suspicious of the virus checker because I installed that this year and thats the only thing I can think of thats changed since I was last on amazon. Im using avg free if that helps anyone to help me.Heres a link to a picture of what happens when I try to open in internet explorer. have tried clicking the box to use TLS 1.0 but that doesnt affect it and I dont have an option for PCT 1.0.For firefox I get an alert that says: "The connection was refused when attempting to contact"For netscape I get "there was no response. The server could be down or not responding."

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Preferred Solution: Problems With

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Problems With

Hi lordjames
AVG shouldn't be interferring. At least I can't think of why it would.
You could try turning off the resident shield before you close it just for the heck of it I guess.
Did you just notice this today?
It's possible it's just a temporary isp problem since none of your browsers can get there and as far as you know right now, it's just that site. Amazon's been accidently blocked by some isp's before.
This is a stretch and I don't really expect it to work but put amazon in your trusted sites list in IE.
Close the browser and reopen after doing so. Try again in IE.
If your using any spyware blockers, hosts files, etc, check those too.
Is there a router in this picture?

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I'm not sure if this is the right place to come to for this. For the last few days, I have not been able to access or My housemate (who I'm on the same wireless network as) can access it on his computer, but when I try on mine, I just get redirected to my Sony Vaio google search page saying it can't find it. I've done three scans for viruses etc and got nothing. I've reinstalled IE7 and all that's changed now is that when I try and access amazon, it now comes up as Cannot display page, so it's not even redirecting me to the Sony Vaio google seach page anymore.

I know amazon isn't down as my housemate can get it. Can anyone suggest what's wrong here? To me it's very bizarre and has never happened before.


Answer:Problems with accessing and

Start, Run, NOTEPAD c:\Windows\system32\drivers\etc\HOSTS.

Select all and copy and paste to a message here.

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I have an account and when I logon at the front screen on the Kindle app, it doesn't recognise it as a valid account.

Answer:When I try to logon to Amazon through the Kindle app, it prompts for an account, why?

Just checked and mine logs in using my regular Amazon account info. I would suggest a soft reset and try again.

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This program called Program Files (x86)\Amazon\Amazon Assistant\aa.hta keeps popping up and I can't uninstall it and I tried on programs and features, but I never even downloaded Amazon Assistant (I think) because there is no uninstall option. How do I get rid of it?

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I have for the last two weeks been unable to access amazon, even to the basic start page. I looked through the forum and found other people were having problems as well. I tried the Hosts file trick and it worked yesterday letting me in to my account - but today I am back to being blocked. I have tried all the usual such as setting my security to low, adding the address to my trusted sites, and even turning off my Norton antivirus, to no avail. I have also tried all sorts in Spybot but no luck. So far this is the only site being stopped, anybody got any good ideas as this is really frustrating (as the dalek said to the dustbin)! access problems

No problem accessing Amazon for me.

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I've been trying to purchase items on but every time I try to add something to the shopping basket or log on I get the following error message:

Important Message

Please Enable Cookies in your Web Browser to Continue.

Learn more about cookies and how to enable them.

Once you have enabled cookies, please click here to continue shopping.

I get the same message regardless of the cookie settings.

I've ran adaware anniversary edition and it found and removed a couple of tracker cookies but it still won't let me log on or order.

NB I am running Windows XP and using IE7

Answer:problems with cookies on Amazon

What setting is your browser on - If it is high Security change it to medium via Internet Options in Tools

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basically my dad is riding my ass to help him figure out what's wrong with our computer. he uses the computer mainly to preview/listen to music off sites like, cduniverse and other music sites before he buys cds. this is the only thing he really does besides checking email and other browsing.

for whatever reason, he keeps asking me to clean up programs that i'm not using. i cleaned up a bunch of stuff that we didn't use and all of the sudden (only amazon, cause the rest of the sites work fine for playback) won't let him preview music. it gives him this error with windows media player.

so i downloaded the newest WMP (version 11 i think?) and tried to download drivers for our sound card, but i dont think that's the problem considering playback in general is fine, just not on both windows media player and "music sampler" don't work.

the error message i keep getting is: C00D11B1

does anybody know how to go about fixing this? i tried a system restore...shrug... but to no avail. my dad is a total computer hypochondriac and is planning on taking the computer to the computer store and having them re-install windows


Answer:problems with sampling music on amazon

I can't remember where, but I found this info in a post on another site.

Open Media Player and:
1. Select Tools
2. Select Options
3. Select Network
4. Uncheck RTSP/UDP
5. Select Apply
6. Select OK

You should be ok at this point.

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Hello. For 2 days, I have been trying to purchase something from Amazon.

Everything is fine until you get to the page where you PAY. It freezes, a round circle with arrows keeps on twirling and twirling and nothing is happening. My payment is not going through, nor is it even asking what method of payment I want.

Amazon no longer has an 800# Customer Support line, and you're supposed to go to Even that doesn't work, the page freezes on me. I have the right account number and name. I just ordered from them 3 weeks ago and that went fine.

Something messed up my computer 2 days ago, I lost and recovered my desktop background, my fonts are now back to normal (Windows XP, Toshiba Laptop 2005), and I have had no problems logging to other websites and paying utility bills.

[I did change my Internet Security to "enable" instead of "prompt" to not get those security warning boxes, I am wondering if that has anything to do with this problem?]

PROBLEM is just with Amazon site. Has anyone ever had this problem? Is there an easy fix? Easy, as in I'm a computer moron.


Answer:Solved: Having Problems with Amazon online

You already messed with your IE settings here:

You have several, major system issues, and you'll probably be picking at them for weeks. Banging on the keyboard does not cause font, browser, security, etc. issues. It's possible you did some real physical damage.

If you don't want to reinstall Windows or run a Linux live distro for a while to rule out hardware problems, I suggest you install and use another browser.

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Not sure if this belongs here or under browsers. Not sure where to put this... For the past 11-12 months, I get timed out trying to connect to Amazon about 50% of the time, whether I'm going there directly, am moving around within Amazon, or trying to go there from a google search result. This occurs with four browsers (Opera 12 and 15+, IE11 and FF31), can happen at any time of day or night, whether or not cache/history are cleared, and whether or not my router is hooked between cable box and desktop computer (Charter cable). All the browsers are excluded in CIS (Malwarebytes doesn't seem to apply in that regard). When it happens, I'll switch browsers and usually one of them will connect - or maybe not. If one does, it will go well for a few minutes then a link won't load. So I switch back to another browser and maybe it works for awhile, until it runs into problems. With google searches, Amazon links connect less than 50% of the time. The error messages are phrased differently per browser:
- "Connection closed by remote server" (Opera 12.17)
- "The connection was reset" (Firefox)
- "This page can?t be displayed" (IE11)

This doesn't happen with any other website (that's up), although occasionally I'll get the same hang with a google search result for some other site. When it started last September, Amazon wrote that they had switched systems and everything wasn't right yet. A couple of months later, they said I shouldn't be getting this p... Read more

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It just happens on amazon that i have to reduce my $ to 33%?

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I'm having difficulties signing in using both Firefox and IE.
Each time I try to sign on to Yahoo, Amazon, Ebay or GMail (these are the ones I've attempted so far.) I get a "Problem loading page"/"Unable to connect" error.
Can anyone help diagnose this problem?

Logfile of HijackThis v1.99.1
Scan saved at 11:47:38 AM, on 5/28/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\S... Read more

Answer:Problems signing in (Yahoo, Amazon, Ebay, Gmail, etc.)

You have two anti-virus programs running, which will cause trouble. Uninstall one of them.

Please update your version of Hijackthis:
Click here to download HJTInstall.exe

Save HJTInstall.exe to your desktop.
Doubleclick on the HJTInstall.exe icon on your desktop.
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed, it will launch Hijackthis.
Please download Malwarebytes Anti-Malware from Here or Here
Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select Perform Quick Scan, then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Copy the entire report and paste it in your next reply.
Extra Note:

If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process... Read more

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I just recently switched back to IE 6 after using Mozila and Avant Browser. I didn't want to do this, but had to to use my fingerprint reader, so I uninstalled the other two browsers... Anyways, I have problems now with Internet Explorer.

First, when I go to the Windos Update Page via Tools>Windos Update in IE, the page does go to the Windos Upadate page and it says a scan is in progress, but nothing is happening. How can I make Windos Update actually scan my computer?

Second, at I can't navigate anywhere except the homepage or my account. Any other link I click on, I get a page from Amazon saying the webpage is not a functioning page on the site. Or, if I choose an item i get a message saying I'm running Mozila 4.0 or something like that.

I have also noticed other small things that make me realize something isn't right- like the eBay fonts are wrong and things like that. PLEASE HELP!

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^Service client amazon 01 84 88 04 19 contacter+amazon+france+service+client+amazon+france+
^Service client amazon 01 84 88 04 19 contacter+amazon+france+service+client+amazon+france+
^Service client amazon 01 84 88 04 19 contacter+amazon+france+service+client+amazon+france+
^Service client amazon 01 84 88 04 19 contacter+amazon+france+service+client+amazon+france+
^Service client amazon 01 84 88 04 19 contacter+amazon+france+service+client+amazon+france+

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Anyone having problems connection to click here - I can't get connected...

just tried it no problem

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Alright, I'm not exactly sure what the problem is. My first guess is I can't enable secure transactions on my wireless network (Linksys).

When I try to buy something on Amazon the site stalls for a sec then it doesn't come up even when I refresh.

Next I try to change the password on my AIM account, that doesn't work either. Or when I try to register a AOL name it doesn't display also.

I am using Internet Explorer v6.026 and Windows XP Home Edition. Linksys 2.0 Ghz wireless router. I also have a problem direct connecting on AIM 5.0, it says I'm behind a firewall, so I go to properties on my wireless network and I go to the advanced tab and it says "Windows can not display the properties of this connection. The Windows Management Instrumentation might be corrupted." Then it says try system restore. And I don't have any restore points, so as hard as this problem might seem, please try and help me. I want my stuff to work.

I think I have to enable secure transactions or take off firewall or something else, not sure.

Thanks for your time.

Here's a URL I can't access:

Answer:I can't use Amazon or AOL.

Keep in mind I can't find my windows disk to repair the corruption. And try to keep it simple for me, thanks.

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Question: looking for amazon

hi there all i was browsing the net for a game i think is called "Amazon" its an old game. its in the genre of the myst games, where they use prerendered graphics with a 360 degree camera. all ive found are some other boguss games with the same name. if you know where i can find this game please reply 

Answer:looking for amazon

this is the closest thing to what you are describing that i could find. it helpsoh and found this too

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Question: new Amazon app?

Did anyone notice there is a new Amazon app for W10 and Mobile? I had the old app, tried to use it and got an error message. Then I was goofing around and noticed that there was a completely new app on the Windows store. If you have the old app that was discontinued (the one that came stock with W10 install I believe) it will not update to the new app. You have to do a fresh search on the store and install the new app. Hope its not a fake.

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Question: Help with amazon

Using IE6, my computer will not allow me to go to Interestingly, I can get there as long as I dont use the www prefix. Also, once I get there, I cannot navigate to any other website. i have checked for blocked sites etc and there are none. Does anyone know what I can do to stop this. I can get on any other website except amazon. Thanks for the help.


Answer:Help with amazon

you need to check for browser hijackers or diverters,use adaware se personnel

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Question: amazon

I am a regular customer at amazon,but for no apparent reason everytime I try to use the secure server to order or check my account I get an error page.I have contacted amazon they say the problem is mine and to complex for them to offer any help.It seems I a can no longer order from amazonI wonder if anyone else has had this problemTanks


just placed my order with them, and all is well...

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hello guyswas wonder if anyone know any contact details like email or telephone number that has?i been looking at their site and it seems that it just keeps taking me around in circles. I need to contact them because my order still not arrived yet. Order on May 13th and there was stock in. thanks

click here

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On this desktop, HP, XP pro, I cannot connect with It is the only site thus far that I can't connect with. I have no problem connecting when using my laptop. Here is what I get using tracert.
Thanks for the help,
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Administrator>tracert
Tracing route to []
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms
2 34 ms 85 ms 28 ms []
3 23 ms 22 ms 23 ms [
4 24 ms 24 ms 24 ms [130.81
5 40 ms 42 ms 40 ms [130.81
6 43 ms 41 ms 41 ms []
7 40 ms 41 ms 41 ms []
8 41 ms 40 ms 40 ms
9 40 ms 41 ms 41 ms []
10 62 ms 61 ms 61 ms []
11 * * * Request timed out.
12 * * * Request timed out.
13 * *

Answer:can't get

That's a normal trace to Amazon, I get the exact same thing after the node.

I have to believe this is a firewall or filter list on that machine blocking Amazon.

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Wonder what's happening... amazon seems to be down.Http/1.1 Service Unavailable

I was just coming on here to ask about that - not just me then?Sheila

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I was browsing Amazon (looking for xmas presents) and suddenly my antivirus displayed the following msg "IP-BLOCK (Type: outgoing, Port: 57120, Process: iexplore.exe)" . From what I gathered by searching the net for the above IP looks like it belongs to Amazon but at the same time I never encountered any warning by browsing the site..Can anyone confirm it does indeed belong to Amazon and I got nothing to worry?

Is it a false positive or I really should format?

i'm using malwarebytes pro AV

Answer:is this really Amazon?

false probably

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Question: Only

I can access every site on the internet except WHY???? Pleaassseee Help!


Are you typing into a web browser, or clicking on a saved favorite link?

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Question: amazon

i need help
everytime i press alink it is mooving to apage of banners
itried adware anf spyboot
please help
thanks yossi


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Question: Amazon

Lately I can't open Amazon page, blank page with "Diagnose connection problems".Everything else openning OK.Any ideas?


Works fine here. Are you still having this problem?

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why cant i connect to but i can connect to other sites?

Are you typing in ? The complete URL is:


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Question: Amazon help

I've looked all over Amazon (UK & US) for the answer to this. What code do I add to an Amazon banner link to open the link in new window?This is the main part of the code:amazon,co,uk/e/cm?t=my id-21&o=2&p=26&l=ur1&category=pcvideogames&banner=1EZH10GZG35XXVXEHQ02&f=ifrI've tried target blank on the end but no joy.

Answer:Amazon help

click hereinfo here, hope its what you need..

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New here and was not sure just where this question should be.
Whenever I look at anything on Amazon, for weeks afterward on every site I visit, there is Amazon's ad with a big picture of whatever product I had looked at.
This wouldn't bother me most times, except this is a family computer and it is impossible to keep gift ideas a secret when Amazon emblazons them onto every site anyone looks at.
Is there any way I can stop Amazon following me everywhere I go ?
Thanks for reading.

Answer:Amazon following me everywhere.

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Question: amazon

I would like to order something off Amazon. I did have an account once. I told them I no longer wanted an account but it still accepts my email and password, I went ahead to order something, when it came to pay I had to click on payment method. but it wouldn't work.I was wondering if I told you what I wanted would you buy it for me;-)).Do I have to put my card info in again?


Best to phone or email Amazon.

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Question: IE9 and amazon MP3

I'm using IE9 in Windows Vista H.P. The last couple of weeks when I try to download an MP3 off Amazon, it fails every time. It will load in the Cloud player but won't download from there. India C.S says there is nothing they can do because it's a local file error. Also, some of the music I have downloaded from Amazon has disappeared. iTunes works fine, although can't figure out how to get that music to Windows Media Player. Is it the browser? It has been working up until now. Any ideas?                                                           Jim

Answer:IE9 and amazon MP3

I just purchased music from Amazon for the first time and downloaded it via IE9.  Since it worked for me, I don't know what your problem is.  I'm under the impression the amazon downloader uses Java.  Do you have Java installed and is it updated?  I just got a Java update today; it's Version 7 Update 5.   And, do you have the Amazon MP3 Downloader installed?  Do you see it in your Programs menu? Have you made any changes to your system since the last time you were able to download music? Do you have any other browser installed?  If so, try using it to download music.

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I have a strange problem. OR, Maybe it's just strange to me. Of all the sites we visit, our computer won't go to Well, it will go there at first. Then when I click on a second item I get a popup at the bottom of the screen that says "Do you want to open or save ref=pd_sim_sbs_auto_2 from" Also, "ref=pd_sim_sbs_auto_2" and "" is in BOLD print. To the right of that, in the same box are buttons to "Open" "Save" or "Cancel". This started a couple of days ago and to my knowledge only happens on Amazon. Amazon customer service told me by phone that they are not having any technical problems. Thank you in advance for any help. BTW- Don't worry about offending me by treating me as if I'm computer ignorant, because I am computer ignorant Tim

Answer:Can't go to Amazon- @#$%^&*

Hello, not sure what that is??Change your DNS Servers: Go to > Run... and in the open box, type: cmdPress OK or Hit Enter.At the command prompt, type or copy/paste: ipconfig /flushdnsHit Enter.You will get a confirmation that the flush was successful.Close the command box.Then Clear the web browser's cacheIf it still exixts..Run TFC by OT (Temp File Cleaner)Please download TFC by Old Timer and save it to your desktop. alternate download linkSave any unsaved work. TFC will close ALL open programs including your browser! Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator. Click the Start button to begin the cleaning process and let it run uninterrupted to completion. Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.Next run MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet and double-click on the rename... Read more

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I was wondering if was Canada or USA?

I believe that you can go to and others.

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recently had this message on Amazon

Supported Browsers
There has been a serious vulnerability disclosed in version 3.0 of the SSL protocol. It's no longer considered safe to use. We'll no longer support this legacy protocol as of 1 November 2014.

What can I do to get round this problem - I tried to upgrade to ie 11 but that is not possible and trying to upgrade to 8.1 also doesn't work well (my download speed from Tiscali is only 1/2 meg!! and the download is 3.6 GB!

any suggestions? and what exactly is the problem amazon are referring to?

Answer:amazon and ie 10 on win 8

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Question: Amazon

A lot of moans and complaints aainst firms, but on Saturday night I ordered a new PSU from Amazon, even though I wanted it asp I decided to go for the 3-5 day free delivery, so well done Amazon as I received it this morning. Also I always thought it was my g/card that was loud(fan)but it was the PSU fan.


I thought I had out this in consumerwatch.

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Has anyone else been experiencing a problem with not being able to log into after attempting to log in, there is a 2nd log in screen which is asking me to enter my personal/sensitive info (this is other than my email address and password). I have never seen, nor had to enter this, before.
On Amazon's 2nd log in screen, I see this:
"We haven't seen you using this device before. To help protect your account, we just want to make sure it's really you". I have been using the same computer since 2012, so it does not make any sense for me to be seeing that message. and how does Amazon know what I am using anyway? I thought this might be a scam or a hacker ploy, so I ran 6 different anti-virus/trojan/malware/spyware programs (one of which took over 3 hours to run), but none of those found anything in my system (unless the virus is buried down so deep that it can't be found). Amazon is the only site that I can not log into. I am experiencing this problem through Firefox and Internet Explorer, but I also downloaded and installed Opera and Google Chrome just as tests to see if I were to have the same problem, and I did.
I have contacted Amazon 4 times, but the answers I received did not provide any help at all (they were mostly a non sequitur answer).
Am I the ONLY person on earth who is seeing that message? I am at my wits end and do not know what to do (I don't want to buy yet another pc to resolve the issue. plus, it may not resolve it... Read more

Answer:Anyone else not able to log into

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Folks...As heading really...It's 20:45 on a Sunday evening and I can't get on to browsers produce the same result; Nothing.Is it just me?Thanks,Regards,Simsy

Answer:Can't get on to Amazon.. just me?

Yes, seems down here. I was browsing there only a few minutes ago. Wonder if the Christmas shoppers have overloaded it & sent it crashing.Btw, you can check if any site is down or if it's just you at click here. G

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Hi Everyone :)For a while now, my hubby has been unable to access the site on his computer. It is a Pentium 111, using Windows 98. When he tries, all he gets his the headings at the top of the page in a horizontal line, but nothing underneath. When he clicks on a heading, music for instance, it takes him to the music page, but again, only the headings at the top come up and nothing underneath. Same goes for a particular search request.My hubby thought maybe it was because his computer/browser was old, but he can get on other sites no problem,,, etc. He does have Zonealarm installed, but if it was that, wouldn't it stop him going on all the other sites, too?He would email Amazon's customer service people, but the site won't bring up the contact email or anthing else except the headings at the top.Any ideas as to what is going on?Michelle

Me again :)One thing I forget to mention is that this all seemed to start when Amazon suddenly started letting you 'search inside' books, etc.Michelle

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Kindle Support Phone Number

Amazon Kindle Customer Service

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Amazon Kindle Customer Service Phone Number

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Question: amazon popups

i'm using windows 8, not 8.1 because I can't install it for some reason, and I get these popups that malwarebytes and online scanning seem to have removed, but they return.  they are intrusive popups that look like ads and don't allow me to click on the page or to see information.  how can I get rid of these?

Answer:amazon popups

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeList Restore PointsClick Go and post the result. Please download Malwarebytes Anti-Malware to your desktop.NOTE. If you already have MBAM 2.0 installed scroll down.Double-click mbam-setup- and follow the prompts to install the program.
At the end, be sure a checkma... Read more

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I have been trying to access the UK Amazon website this evening but having no luck whatsoever. Am I alone in this?

Answer:Amazon down tonight??

Okay here, compumac. click here

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Have been noticing something in the past weeks regarding WMP and being able to play CD samples from CDnow.

Used to work like a charm, but now does nothing. Seems to start and then stops. Never hear a thing, audio-wise.

I am running various Windows platforms, but all current environments.

I am running WMP v11. Am I missing something obvious?


Answer:WMP and CDnow (Amazon)

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Question: Amazon Toolbar

The Amazon toolbar just appeared at the bottom of my Firefox screen. I have looked everywhere including the add/remove programs screen but can not find any way to remove it. Help.

Answer:Amazon Toolbar

Tools > addons > extensions. find the amazon toolbar and click remove or disable.

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Pre order W/8 from Amazon 49.99 which seems reasonable much the same as they charged for W/7.
Due for release in October

Answer:Pre order W/8 from Amazon £49.99

If ordering use the free delivery if not it costs 3.30 extra for postage & packing.
If you can wait till October for it you can wait another 3 days for free delivery.
tems: 49.99
Postage & Packing: 3.30

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Vista and Office 2007 store just went live (I think "just" haven't seen it before)

Vista Ultimate for $379.99, twenty bucks off retail. Pre-orders available.

And if you REALLY love Microsoft (please don't snicker ) you can get a version autographed by Bill himself....

Answer:Vista now available on

You just KNOW you want a signature edition

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is there an easy way to stop these pop ups invading my computer every time i go on to amazon to look for something, windows 7

Answer:pop ups getting worse from amazon

Have you enabled the inbuilt PopUP blocker in your Browser? and do you have an additional AdBlocker for your browser?

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I've encounter a strange behavior in the last month - I can't reach on my computer. All other websites seem to be working fine, and works well on other devices in my home network. What could be the cause? I've attached a tracert output for
Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.


Tracing route to []
over a maximum of 30 hops:

1 7 ms 2 ms 2 ms
2 9 ms 9 ms 10 ms
3 13 ms 24 ms 14 ms []
4 18 ms 14 ms 19 ms []
5 15 ms 15 ms 13 ms []
6 15 ms 13 ms 12 ms []
7 15 ms 14 ms 14 ms []
8 71 ms 53 ms 53 ms
9 62 ms 63 ms 64 ms []
10 65 ms 63 ms 62 ms []
11 71 ms 68 ms 70 ms
12 183 ms 184 ms 184 ms []
13 * * * Request timed out.
14 191 ms 188 ms 186 ms []

Trace complete.

Any Advice? Thanks!

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz, Intel64 Family ... Read more

Answer:can't reach

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Folks,I'm trying to help a mate with a PC problem, over the phone...the problem is that he can't get on to the site... in fact he can't get on to any of the amazon European sites, France, germany etc... he can get on to Amazon.comI've been through all the usual suspects, cookies, temp internet files. He's installed CCleaner, Regseeker and scanned for nasties etc.He's not a bedinner, and I've talked him through all this on the phoneI'm starting to think that perhaps its a problem that's isp based. (Didn't AOL have an issue with certain sites recently?)Anyway, he is on dial-up, and his isp is Tesco.Are there any other Tesco users who can confirm, or otherwise, whether they can get on to in anticipation,Regards,Simsy

Answer:Tesco and Amazon...

What country is he in?

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Question: Amazon search

I use Windows XP Home Addition. Whenever I open my browser IE (Google Chrome webpage), I also get a heading that says Amazon Search. This is annoying. I tried going to Programs & Features to uninstall but I cannot find it. How do I disable it, or at least get it not to open?

Answer:Amazon search

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Question: amazon associates

I was wondering if i sign up to amazon associates does that mean my site is signed up to amazon for life. i mean can i remove the link to amzon if i ever feel like it

second i was wondering if i can use the link on my site for me to purchase stuff too.
what i mean is go to amazon through my site, so that if i buy something from amazon, i wil get some credit to my associate account.

Answer:amazon associates

also i was wondering do i need to have a specific link like a Product link or a general link will do

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Just curious - I'm got a book here, cover price for soft back 14.99 & I want to order one from Amazon.On the sellers' site, the hardback version is quoted as new at that price, but also at over 110 (shipped from the States).The new softback edition is shown between 41 and 77.Is this a bit odd, or am I missing something?

Answer:Question about Amazon

And the name of the book is...

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This window keeps popping up. I tried to uninstall Amazon assistant but it won't uninstall.

Loaded Farbar Recovery but it seems to show nothing wrong.

Help this window popping up is doing my head in.

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When I go to the website (using or or or using Netscape 4.79, IE 6.0, and Opera browsers) I get the following error message:
Please contact your Internet Service Provider

Your Internet Service Provider is having a problem with their DNS servers, and as a result, you have connected to the old address for

We recommend that you contact your Internet Service Provider and give them the following message:

"Your DNS servers are not honoring the TTL for the domain, and you are caching out-of-date addresses. Please fix this problem in order to be compliant with generally accepted internet practices documented in RFC1034 and other documents."

We appreciate your patience, and hope that you are able to resolve the issues at your Internet Service Provider.

--Your friends at

I know my ISPs are not the problem here because 1) I attempted to access the site with two different ISPs (university dial-up lines and the freebie, netzero) and 2) I went to the office of the univeristy ISP, had them contact their dial up line using my username and password and they were able to connect to the site just fine.

I have tried the following to solve the problem:

reinstall my browsers
change security settings to low
change privacy settings to low and "always" allow
delete my temporary internet files/cache
delete history
delete all tcp/ip and other ne... Read more

Answer:can't access

Thanks to those who suggest changing hosts to hosts.old...that did the trick for both amazon and yahoo!!! so great. appreciate it folks!

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Have a strange one, refuses to load or only loads slowly on a single pc on the network. Scanned with Microsoft security essentials and MalwareBytes. Nothing found. I can't think of anything that could cause this and am at a loss of where to look.

Device: Asus Zenbook
OS: Win 8.1
Browser: Both Mozilla and IE affected

Answer:Issue with only on one pc

The only thing left is the cookie. I would delete it and retry.

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I am using a wireless LAN connection to connect to the net. I tried to register on amazon and i keep on getting this message
"The connection was refused when attempting to contact"

does this have something to do with the fact the my connection is unsecure.
can you guys tell me what the solution is?

Answer:amazon registration

have u tried another browser?

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Not sure if I ask about this on here butwill try.I ordered something from Amazon But when I checked my bank statement I saw I had been charged too much.Have tried to get in touch with the seller but no joy.Amazon say as it came from a third party I should contact the seller which I have tried to do.I would like to get in touch with Amazon direct by email but am unable to find anyway of doing that and wondered if anyone on here could advise

Answer:Problem with Amazon

You should have had an e mail confirming your order which contains contact info. Check your spam if you do not see it normally.

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I cannot access Amazon. I have read and tried to follow the thread started by twitcher on 18.06.05. I have read and printed out the links given by VoG in response but I have to admit I have not been able to resolve the issue. When I look at the Hosts text file I can see that Amazon is mentioned, along with a number of other sites, but I cannot delete the entry.Firstly, when I run the search to find Hosts I get 5 entries:1) "1.hosts" (Type: HOSTS file)2) "hosts" (Type: Text Document)3) "Imhosts" (Type: SAM file)Plus 2 back-up files.I have tried adding .txt as a suffix but it will not accept this as it tells me that the file name already exists. So I have tried renaming each in turn, adding .txt deleting references to Amazon, and then renaming back to the original; but then when I recheck the file the Amazon references are still there.I am sure I am being dense but is it it possible to explain in a way that even I can follow.Seems to me the Hosts file would make a good subject for an article in PCA.Help would be gratefully received.

Answer:Cannot access Amazon

.Start Windows Explorer.Tools | Folder Options, View tab. Untick Hide extensions for known file types.Navigate to C:\windows\system32\drivers\etcThen look for the file called simply HOSTS (no .txt or anything else). If you do not find this file then the hosts file is not the cause of your problem.If you find HOSTS, right click it and select Rename. Rename it to anything other than HOSTS then restart your PC.

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which is the best place?
for me its been amazon for years.

Answer:Do you guys buy from Amazon too?

Nope, Amazon is rarely the cheapest for computer hardware. Peripherals and consumer electronics sure.

I get most of my stuff from Newegg, Tiger, Microcenter, and the like.

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When I try shopping on line with amazon or any other shopping channel I can place items in the shopping basket, then I can go to the view basket option but as soon as I click to proceed to checkout Internet Explorer 7 crashes can anyone help solve this problem please.I am running Windows XP Sp3 with norton 360 and norton webroute antivirus with anti spyware

Answer:Amazon crashes IE.7 help

"norton 360 and norton webroute antivirus with anti spyware":That's your problem 2 Anti-Virus Programs.

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Question: Solved: Amazon

I went to Amazon to order something, and the site said that Amazon would ship it out. A pop up came up and said that
"item would be full filled by "Russian Express". I'm concerned, has anyone ever got that pop up on Amazon?

Answer:Solved: Amazon

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Every time I go on the Amazon website I seem to pick up some malware. A squared reports malware called Trace.File.Ezula. Various Google searches identifies this as malware. Does anyone else who uses Amazon get the same report when they do an A squared scan after having visited Amazon?

Answer:Possible Malware On Amazon?

Sorry, no clean for me.

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Question: amazon not working

not sure where to post this
I need to make an order from amazon,asap and I cannot get any of the buttons to display, I get to browse the stores, pick my items, but when I go to pick an address to where it goes, no address shows up
I've registered this complaint with them, I'm just looking for a solution.
I cleared my history and used CCcleaner, I'm not sure if I have a wrong setting or it's their site
any ideas?

Answer:amazon not working

Have you tried other browsers? Do you have any add ons that could be filtering those fields out?

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Hi There, I am thinking of buying Lenovo Flex 2- 14 on and deliver it to my destination in Israel.I wanted to know whether there is an international warranty, and if so - for how long.Can I exercise the warranty in Israel? Thanks!Assaf

Answer:Warranty on

The relevant products are:1)

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I downloaded KIndle for pc from amazon but when i go to run it my computer shuts it down . How do i fix this?

Answer:amazon kindle on pc

Vista and "CPU/Ram: 1.8 GHz / 766 MB" is not real goodConsider using minimum 2Gig of Ram on VistaAlso update to SP2 (if not done already):

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Question: Amazon Echo Dot

Hope I'm posting this in the right place.. I am thinking of getting an Echo Dot. However, I have been reading that a lot of people are having a problem connecting it to their internet. (just get a white screen) It says it needs 2.4 to 5 GHz to run. Has anyone had any experience of using the Dot or know anything about it and why some people are having problems connecting it please?

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Question: Amazon Delivery

Hey i know this isnt a computer problem but has anyone bought pre ordered an item. I pre ordered an item and it was released today. do you think it will come by tommorow. the delivery estimate 29 march - 30 march.

Answer:Amazon Delivery

Irfman - check the site and see what it says about your recent orders; I have preordered a book since last July, published in January and still not delivered.Amazon say they don't have it but can point me to three different marketplace sellers. I bought it elsewhere since but have left it on preorder just to see what is likely to happen to it!

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I saw an item advertised on I registered and then proceeded to check out the item. I couldn't get past the shipping info page. I entered name, address, phone number, etc. I had to cancel out but I was wondering what happens to my information. Should I be concerned? I only entered email address and password to register and then had to cancel out of the order because I couldn't get to the next page after the shipping information page. I went back to the site and it recognized me and I emptied the cart. Does Amazon send a lot of junk mail to registered users? Should I be worried that my info on the shipping page may have been saved? Thanks for responding. issue or not?

I've been with for years and have never had any more issues with them than any other company you give your information to. You can always opt out of any emails sent to you (which they do send a lot, admittedly, though I've never had any postal mail), but they are governed by the same rules concerning data protection.Incidentally, I always recommend people to (a) set up a second email address for use with on-line purchasing. (b) always use a low credit limit credit card for any purchases as it's then the bank's money that's compromised not yours if things go wrong, never use a debit card unless absolutely necessary."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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Question: Email Amazon

Let's all spend 3 or 4 minutes and email Amazon to bring out a Universal Windows App. for amozon prime. If 500 thousand or even a million emailed then they would know that there is a demand for that service.
We as Windows supports have power if we act as one voice to demand a WUA for any particular service, there more and likely make one. Imagine if all the windows OS users demand apps from You Tube. That's millions of emails!
So let's make a list of companies that you want all of use to email. Let's work together and get UWA, let's help close the app gap.
Posted via the Windows Central App for Android

Answer:Email Amazon

Originally Posted by charlie2128 Posted via the Windows Central App for Android I would have thought you would use the Windows version of the app at least!

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I can't log on to (or - but I can get onto I get a message: "The connection was refused when attempting to contact click here". I'm using Norton Internet Security for my firewall but even if I turn off the firewall I can't get on.Anybody any ideas?

Answer:Logging onto

Have a look for a file called "hosts" - no extension.Open it with notepad and see if Amazon is mentioned in it.

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Uninstall your anti-virus says Amazon, if you want to work for us from home
what a great idea NOT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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A strange problem with Internet Explorer 7 on my PC (XP Home). It won't load But Firefox will.

Any suggestions?

Answer:IE7 not loading

See other thread at

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Question: Amazon Z-shops

Quick question - not sure if I'm in the correct forum location though - please move if not.

Do anyone know of any management software that can manage Amazon Z-shops inventory and come back with alerts when product is no longer the lowest priced?

Thanks in advance.

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Question: amazon advert

I want to put a amazon ad on my site with a drop down menu.It says download text incert which i didbut when i down load image seperate put in the same dicerty i dont know how.using nofmxit just comes up with crosses were image should be.cheers

Answer:amazon advert

an associate ID from Amazon? This is normally emailed to you, and it must be included in the HTML that you place on your page. The graphic should automatically be called to your page when it loads - you don't need to do anything unless you're using a custom graphic.

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Since x-mas (+or- one month) I am not able to connect to the following websites:

http or https

If I connect through a VPN with a USA IP (or sometimes with an IP from Ontario, Canada) I have not problem to connect what so ever.

(I am from Quebec, Canada)

IE11 or Firefox 44 with or without addons, Win 8.1 x64
And yes I tried removing the IS suite. Same results.

Strange thing. I am in dual boot with Win 7 x64 and if I boot with Win 7 and use IE11 or FF 43, I am able to connect to those site (with Kaspersky IS on)!

Any idea why in with Win 8.1, I am not able?

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Question: Amazon AWS Malware

Hello I am new to this forum and am looking for any help I can find in removing a redirect file that is affecting my website ( I have noticed the problem after I installed Amazon Associate ads on the site. I have removed all of these ads since then. Here is the actual code of the pop up that I get. Every one of the pop ups asks for the user to

"Complete a 30 second test below in order to access the content below you must fill out a sponsored offer"

The screen shot is attached.

This is the coding:

<iframe src="" width="100%" height="100%" frameborder="0" scrolling="no"></iframe>

I cannot have any of these pop ups occur because it obviously is a HUGE problem with new visitors. Most of the time the user can eventually access the site but that is after being redirected back to one of those types of redirects 10-15 times before it allows access.

ANY help is so greatly appreciated. Look forward to hearing from you.

Thank You,


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New Dell 8300 computer w/ Windows 7. All sites in Internet Explorer load fine with the exception of Comes up with Internet Explorer cannot show this webpage. I have used amazon allot & still would like too. Anybody have a clue?Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 6126 Mb
Graphics Card: AMD Radeon HD 6450, 1024 Mb
Hard Drives: C: Total - 940261 MB, Free - 895167 MB;
Motherboard: Dell Inc., 0Y2MRG
Antivirus: CA Anti-Virus Plus, Updated and Enabled

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Hi there
Am I right in thinking, that when you are registred with Amazon, and you use the "one click", which is great, you lose the benefit of some "free delivery" deals.

Answer:Anyone use 1 click on Amazon ??

Click here.

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Just a heads up guys'n'gals. You can currently snag this wee beasty from Amazon for the AMAZING price of $599 currently.
I personally think this is the best of the current gen Atom Win 8 convertible tablets - it really does perform rather well.
Some of it's biggest plus points IMHO:
1. All aluminum construction - people WILL think this is a Mac Book Air at first glance - it's beautifully constructed.
2. MicroSD on tablet AND SD slot on tablet both support sdxc protocol allowing for some serious expansion. I currently had both slots occupied with 64GB cards set up with VHD's so Windows sees these as fixed drives. I've increased my storage from the 64GB shipped to 192GB! (Well, I know it's a bit less with recover partition on C Drive and formatting meaning less than actual but hey - it's still pretty darn good)
3. SUPERB battery life. I mean insane. When this is docked it will run for 12 hours easy.
4. Keyboard dock is actually very usable - I know some people have complained about double spaces or random letters but honestly it's easily remedied by turning up palm rejection sensitivity in settings so track pad is not registering brushes while typing. I think I can almost certainly say that double spaces/letters is directly related to how hard you type. If you're a keyboard hammerer you're gonna have a lot more errors on this keyboard. Type softly and it's all good.
5. Last but certainly not least - IT RUNS FULL WINDOWS! Ye... Read more

Answer:HP ENVY X2 for $599 from Amazon!

Staples, my friend: HP ENVY X2 Intel Atom 12" Convertible Laptop for $525 + free shipping - C2K61UA#ABA

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Question: amazon prime

hi.not sure if i am in the right help section but here goes-
i am unable to stream any amazon prime online videos.i keep getting error message 6036?and a message about content protection,however if i boot into safe mode it works!ANY ONE HELP?

Answer:amazon prime

Have you tried asking Amazon? Are they being blocked by your Anti-Virus program or your browser?

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Simple question! How does one log out of their account in
I know how to do it, but it will never allow me to log out.
In the Your Account page, I hover over the Your Account button and the facility to log out is there but as soon as I move over the drop down menu, it vanishes. How can I make the thing stay open so that I can click the last line "Not A" and log out?
This is on an iMAC with Mountain Lion 10.8.4 and Safari 6.0.5.

Answer:Logging out in Amazon..

I also have to sign in after my previous session, without manually having to sign-out.

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Hi - I'm thinking about getting Kaspersky Internet Security 7.It's 17.98 on Amazon, 36.12 downloaded from the website - presumably it's the same thing, and you don't have to pay any extra for the first year with the Amazon ourchase?

Answer:Kaspersky and Amazon

This is correct, its the Retail version and 17.98 from Amazon on a free delivery if done over the saver option. Strongly recomend this product it's top.1 tip when installing, Select Recomended option NOT Custom and register it keeping the codes.

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I am in desparate need of help.

Just registering on this forum and navigating through it took me 10 times longer than it should have. I couln't find any other posts regarding this topic, so please excuse me if this is a repeat.

I am unable to do anything on the internet anymore. Almost every time I click on a link, I am redirected to a page that is a blank white background with a banner for I tried running "spybot search and destroy" and "ad-aware" but to no avail. I am crippled right now. Every time I do anything on the internet now, I am constantly clicking link>back>back to get to where I wanted to be. The back>back is to go back from the Amazon banner pages.

FYI I am running IE6 and WindowsXP.

Thank you in advance!

Answer:OMG Amazon Banners!

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I am a frequent user of for books, DVDs etc but, since yesterday, I have found that every time I try to use their site I get the ?Cannot find server or DNS error? message. I have tried the and the sites but with the same results. I have tried numerous other book and DVD sites saved in my Favourites folder and all load normally. I tried to access Amazon via one of the price comparison sites, but without success. I have successfully accessed the site by using a friend?s computer, so the site isn?t down. Has anybody any idea as to what?s going wrong?

Answer:Cannot access Amazon

Have a look for the file HOSTS (no file extension).In Windows 2K and XP it would be in C:\windows\system32\drivers\etc\HOSTSor in other WindowsC:\windows\HOSTSIf you find it, rename it to HOSTS.TXT, restart your PC and see if you can access the site.

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I keep getting a message that I was refused. It's not just that one site it is paypal and ebay. and some others I have tried resetting my norton, I have uninstalled norton. and tryed to get to the web sites with the same out come. is there a place where blocked web sites go that I can unblock them or something this is a growing problem. Help

Answer:Solved: why can't go to

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Will the Amazon firebox work on a non HD TV that is only HD ready with a HDMI socket on the back....please help

Answer:Amazon firebox on a non HD tv

HDready just means the TV does not have a HD tuner but will display HD content from an external connection such as a Blueray player.
Therefore yes Amazon fire box will work with this type of TV and show streaming media in HD.

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Question: Amazon Echo Dot

I have a WEMO smart switch connected to LED lights. I t has operated successfully for months but now when I tell Alexa to turn them on or off she says, 'There are several devices with that name, which one do you want?' There is only one device. I have removed it, renamed it and reinstalled it but the response is still the same. What should I try?

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Sorry if this has been posted already, but Amazon's UK price has lept up since I pre-ordered 3 copies yesterday!
15 July (yesterday) it was ?48 for Home Premium. Today it's ?75! Currys is still ?45.
Even more amazing is that the Professional E is ?90 at Currys and is now a whopping ?180 from Amazon!
What is going on?

Answer:Amazon UK Price Change

The US price at Amazon is now $119.95 for the HP upgrade. It's probably because the original offer was for a limited quantity and had to be purchased by July 11, so the offer is now done and these are the normal retail prices.

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My ISP is Netzero and I have tried with both Firefox 1.0.7 and IE 6.0 to connect to amazon and I get the following:

Firefox: 403 Forbidden - You do not have permission to access this document

IE: 403 (Forbidden) -You might not have permission to view this directory or page using the credentials you supplied

I have the latest Zone Alarm Firewall but I still have the problem even with the firewall disabled.

So any info on what I should do to get onto amazon would be great. Thanks

Answer:Neither Firefox or IE Can Connect to Amazon

If you are referring to, I have to problem accessing it. Try refreshing the page when you get that error. Otherwise, it might be something in your host file that is preventing you from accessing it.

You might want to read this, but I am not sure it will help.

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I've been trying for 2 days to set up echo on a friends pc running windows 7 and can't seem to get it to work. Is it compatible? Every time I try to download the echo app I get a message saying the app I'm trying to download won't work on this computer.

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can someone please help me to remove this
here are the farbar logs

Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 29-06-2017
Ran by pmcin (administrator) on LAPTOP-S2MJLQRH (28-06-2017 18:45:02)
Running from C:\Users\pmcin\Downloads
Loaded Profiles: pmcin (Available Profiles: pmcin)
Platform: Windows 10 Home Version 1607 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: Edge)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool:

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)

(Intel Corporation) C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_82119d956c80af5a\igfxCUIService.exe
(Intel Corporation) C:\Windows\System32\IntelSSTAPO\ParameterService\ParameterService.exe
(AO Kaspersky Lab) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 17.0.0\avp.exe
(NVIDIA Corporation) C:\Program Files\NVIDIA Corporation\GeForce Experience Service\GfExperienceService.exe
(Windows (R) Win 7 DDK provider) C:\Windows\System32\AdminService.exe
(Intel Corporation) C:\Program Files (x86)\Intel\Intel(R) Security Assist\isaHelperService.exe
(Acer Incorporated) C:\Program Files (x86)\Acer\AOP Framework\CCDMonitorService.exe
(Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\ClickToRun\... Read more

Answer:amazon assistant aa hta virus

Additional scan result of Farbar Recovery Scan Tool (x64) Version: 29-06-2017
Ran by pmcin (28-06-2017 18:46:21)
Running from C:\Users\pmcin\Downloads
Windows 10 Home Version 1607 (X64) (2016-08-26 04:02:27)
Boot Mode: Normal
==================== Accounts: =============================

Administrator (S-1-5-21-2431516657-3315794798-938488331-500 - Administrator - Disabled)
DefaultAccount (S-1-5-21-2431516657-3315794798-938488331-503 - Limited - Disabled)
Guest (S-1-5-21-2431516657-3315794798-938488331-501 - Limited - Disabled)
pmcin (S-1-5-21-2431516657-3315794798-938488331-1001 - Administrator - Enabled) => C:\Users\pmcin

==================== Security Center ========================

(If an entry is included in the fixlist, it will be removed.)

AV: Kaspersky Internet Security (Enabled - Up to date) {86367591-4BE4-AE08-2FD9-7FCB8259CD98}
AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Kaspersky Internet Security (Enabled - Up to date) {3D579475-6DDE-A186-1569-44B9F9DE8725}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Kaspersky Internet Security (Enabled) {BE0DF4B4-018B-AF50-0486-D6FE7C8A8AE3}

==================== Installed Programs ======================

(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)

12 Labours of Hercule... Read more

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