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Considering upgrade to Office 2013 - potential problems with Office 2007 files?

Question: Considering upgrade to Office 2013 - potential problems with Office 2007 files?


A charity is considering upgrading its workstations to Office 2013 from Office 2007.
They have lots of files in the .docx, .xlsx, .xlsm, and .xltm formats that they would need to access on a daily basis.

- Would the upgrade cause compatability problems with working with files created under these above formats?

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Preferred Solution: Considering upgrade to Office 2013 - potential problems with Office 2007 files?

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Answer: Considering upgrade to Office 2013 - potential problems with Office 2007 files?

To my knowledge, they should not have any issues.

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We have an upgrade on our computer units here in the company, my problem is when users save their 2007 excel files an error pops up, Errors were detected while saving "File Name". Microsoft maybe able to save the file by removing or repairing some features. To make the repairs in new file, click Continue. To cancel saving the file, click Cancel.

By the way, the files were save on the file server and users access them through single roaming profile that we created with full access on their folders.
i am hoping i could find an answer.

thank you

Answer:Error on saving MS Office Excel 2007 files to MS Office 2013

i have many views, but no reply... i am starting to think this forum is not helping me !...

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How can I upgrade Microsoft Office 2007 to 2013?
and The Powerpoint 2007 to 2013 also, Is it Able or not?

Answer:How can I upgrade my Microsoft Office 2007 to 2013

Quote: Originally Posted by Razer2k13

How can I upgrade Microsoft Office 2007 to 2013?
and The Powerpoint 2007 to 2013 also, Is it Able or not?

You need to purchase Office 2013 Pro
When you do it will ask you if you want to upgrade
and of course you pick this option

Once it finishes you will be upgraded to office 2013

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Hey everyone, First post, hopefully it isn't a waste ha. Our company will be upgrading to Office 2013. I'm trying to get an idea as far as what features might be an issue or have been an issue for other people who upgraded in a company. I suppose this isn't just a Win 7 thing, also will include XP machines and could be more an exchange server question but was just wondering if anyone had an issues when switching. Thanks in advance,KingHyperionEdit: Moved topic from Windows 7 to the more appropriate forum.~ Animal

Answer:Company Upgrade From Office 2007 to 2013

There shouldn't be too many issues in terms of Office files saved in 2007 format being re-opened in 2013.
However, you won't be able to install 2013 on Windows XP machines -- they will have to be upgraded to at least Windows 7 (scroll down for OS requirements):
In terms of integrating with Exchange, Outlook 2013 won't work with Exchange 2003; you would have to upgrade to at least 2007. Scroll down further on the above link for supported Exchange versions.

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I am running Office 2013 on a cleanly installd SDD that has only ever had office 2013 installed on it. Any idea why windows update is giving me Office 2007 updates, specifically


I should decline these, right?


Answer:Office 2007 updates when I only have Office 2013

No don't decline these updates.
Office 2013 updates in the background & does not show up in the usual Windows Updates section. I am using Office 2013 Pro & I have it set for installing updates automatically.
It would be best just to let any updates that are required to be installed. Often certain updates are incorporated to cover a few versions of Office as they earlier ones need it so they incorporate it to cover all the applicable versions, which may also include later versions.
Therefore just leave it alone as fiddling with updates often causes trouble. Also it is just a whole lot of unnecessary work for you.

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Any idea when Office 2013 will be available for download / upgrade?


Answer:Purchased Office 2010 w/ free upgrade to Office 2013

Hi there
it's in the Ms store already -- although IMO I'd stick to Office 2010 if I were you.
Anyway YMMV so here's the link (UK store) .

Microsoft Store United Kingdom Online Store - Office Suites

What you'd do to get the upgrade price I don't know but Office 2013 IS available for download. Try phoning / emailing -- actually a better option these days is to use a FAX believe it or not for this type of question. Emails tend to get lost as people have 100'000's to deal with, phone calls are diabolical --endless menu systems, loads of waiting and people on the other side of the planet who are incredibly difficult to understand.

The lowly fax machine when it chatters into life usually gets INSTANT attention these days . !!


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Free Office 2007 To Office 2010 Upgrade Period Starts Today

Microsoft plans to release the final version of Microsoft Office 2010 on June 15 and is ? as always ? offering free upgrades for users who happen to purchase the previous version of the Office suite shortly before that release. In a blog post over at Technet Microsoft announced that the free upgrade period starts today which means that users who purchase Office 2007 from today on will be eligible for a free upgrade to Microsoft Office 2010 once it comes out.
The process works the following way:
Purchase Office 2007, or a new PC with Office 2007, and activate it between March 5, 2010 and September 30, 2010.
Have, or create a Windows Live ID.
Redeem your Tech Guarantee before October 31, 2010 by visiting

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Does anyone know if I can easily upgrade my Office 2003 Student version to Office Basic or Standard upgrade versions2007?

Answer:Upgrade Office 2003 Student to Office Basic 2007

Yes, the 2007 Home and Student version of Office 2007 will do it. There's no upgrade for it, just the CD with Word, Excel, Power Point and One Note, stick it in and follow the install instructions. However, if you're going to be using Office 2007 and transferring files between versions i.e. Office 2007 at home and Office 2003 somewhere else, it's worth knowing that Office 2007 uses a new file format that isn't recognised by earlier versions of Office. For Word its .docx, for Excel its .xlsx, and Powerpoint .pptx.You can download software for earlier versions to read the new format, or alternatively, anything you may transfer can be saved in the old format. Thought I'd point it out as you mention a student version of Office 2003, and not all institutions will be using Office 2007 yet.

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Just bought a new laptop with Windows7 64bit installed-my first exposure to Windows7. I had Office 2007 installed on my old Dell 32 bit machine. I had also recently pruchased Office 2010 and installed that on my new machine.

Now, when I try to open those 32bit 2007 files with 64bt 2011, Iget an error message that "no picture file is available", or words to that effect. When I try to "open with", the only option displayed is "Microsoft Office" with an icon that looks like a picture file. When I try to browse to the proper office program(Excel, for example), there are none of teh Office suite programs displayed, only "Microsoft Office".

I can navigate seperately to the proper progran, Excel, etc., and drag the file into the application, and it opens, and all seems to work OK. I "save as" the proper application file, but it still will not open with double-click on the file name.

I have not seen this particular item in the forums and would appreciate very much some help in fixing this issue.



Answer:Office 2010(Win7, 64bit) won't open Office 2007(WinXPr3 32 bit) files

Hello Grubby76, welcome to the forum.

We have an excellent Window 7 File Association Tutorial here:
Open With - Change Default Program

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Good Day,

I've often used the Files and Transfer Wizard to move files in the Windows XP environment, including those for people moving from Office 2003 to 2007, however, I've just been asked to move a person from a computer that would result in them moving backwards from Office 2007 to Office 2003; is this possible? What concerns should be considered? Obviously if they have a number of documents saved in the 2007 it could be problematic, though could the compatibility pack offered by Microsoft offset that concern? Thoughts? Thanks.


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I have 2 different Windows 7 systems that have this problem. When I install Office 2007 using the "Upgrade" option it does not remove Office 2003 and leaves the system in a confused state, especially in regards to Outlook. When I initially start Outlook it will say it is configuring Outlook 2007, but subsequent screens indicate an Outlook 2003 utility is being used.

With great pain I can manually set the default email client and do other pieces of the configuration and get Outlook 2007 running, but as soon as I reboot the system, it reverts to a confused state. I have tried all four methods Microsoft prescribes in KB2639197 to remove Office 2003. I have also used 3rd party uninstallers?specifically Revo and CCleaner. It still comes back after a reboot. I have removed BOTH Office 2007 and Office 2003 and I can reboot any number of times and it stays uninstalled, but as soon as I insert the Office 2007 install disc it ONLY gives me the upgrade option and returns to this state where both 2003 and 2007 products appear installed in a confused state.

Answer:Office 2007 Upgrade - Office 2003 Remains and won't go away

You could do a System Restore, if the restore point is there from when Office 2k3 was installed. You can also try Microsoft's Fix It tool at but you need the original install disc and the key for Office 2003. Or the Office Removal Wizard

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Hey All,

Here is my issue. The Company we consult for has not transitioned all of the way to Office 2007. We have a number of machines that still have Office 2003. Compatibility Pack works on almost all issues.

Current issue is one of our users received a PowerPoint 2003 that has embedded PowerPoint 2007 files. When the user opens the PowerPoint 2007 file Office 2003 shuts down. He has to download the 2007 file to his desktop.

From what I can see this is because the file conversion process shuts down Office 2003 before attempting to open the PowerPoint 2007 file.

Another issue that may be complicating the error is we had to run a Fixit patch from Microsoft that was causing Excel, Word and PowerPoint to be scanned which caused long opening times. I don't remember the KB article for that one at the moment but will find it if I need to.

Thanks for any help in advance.

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Recently installed Office 2010 (32 bit becuz it was recommended to do so my MS) and now when I send an Office 2007 file to that PC (both PCs are Win 7 64 it) it tries to open the file in Windows Media!!

What the heck am I doing wrong? I'm beginning to think I should not have purchased Office 2010 Pro and stayed with the Office 2007 on all my machines.

Any help would be greatly appreciated.

Answer:Office 2007 files will not open in Office 2010

That is weird.
Could you please describe step by step how you are sending the file to another PC.
Also, please provide more details on what type of the file that is. And if you create a similar file on recipient PC, will it be opened in Windows Media as well?

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Hello please help me. well I have office 2007 and office 2003 on my PC. So my friwnd gave me a ppt file that is in office 2010 and unfortunatly i dont have office 2010. if there are any converters to convert this file in offive 2007??? or if there is other way to open this 2010 file?

Answer:Open office 2010 PPT files with Office 2007

2010 doesn't have different file extensions from 2007. docx, xlsx, pptx, accdb. You should be able to open those files in 2007 without issue.Also, it's not really the best idea to have two different versions of Office installed. They can conflict, especially when it comes to macros and equations.

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I now have a new problem, before I managed to open 2007 files by opening Office 2010 and then from inside the application choosing to open a file. The problem I have though is if I just try to open an Office 2007 file then I can't open it, and I can't change the default program to open it.

How do you get Office 2010 to open all the Office 2007 files such as word, excel etc?

Answer:Can't open Office 2007 files with Office 2010!

please don't cross post

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It is possible to open a Word 2003/Excel 2003 document in Word 2007/Excel 2007. But some time we have to work with Word 2007/Excel 2007 files at a PC where Office 2003 is installed. Can it be possible?

Answer:Office 2007 files opening in Office 2003.

Microsoft Office Compatibility Pack

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Ok, well up until yesterday my father was using Office 2000 with Microsoft binder for work. He just got a new laptop for work and he's got Office 2007 installed. From the looks of Microsoft's site it states that 'Microsoft Unbind is not included with Office 2007.' Looks like what I really need is Microsoft Binder from Office 2000. Is there a place I can download it (legally) or purchase it? He literally has thousands of binder files (*.obd) that he needs to be able to access. I've tried searching with nothing turning up.

Any help would be GREATLY appreciated.

Answer:Microsoft Office Binder (*.obd files) with Office 2007?

So further searching turned up that Unbind for Office XP/2003 is just a waste of time for Office 2007 and no point in looking further into that.

So then I found this:

Which seems to me if I can track down a Office 2000 disc I should be able to install JUST Binder 2000. Results show that it works along side Office XP/2003 so I don't see why it wouldn't with Office 2007. It would only be used to unbind old files, not create new ones.

If anyone has any other thoughts that would be great.
I'll look into what I wrote above tomorrow and post back with the results if need be.

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We are wanting to up-grade our current Office suite Office 2003 to either Office 2010 or Office 2013.  Our PC's are running Windows 7
I would just like to know what peoples opinions and advice is on this?

Answer:Up-grade from Office 2003 to Office 2010 or Office 2013

 I can't speak to Office 2013, but I've done numerous upgrades to Office through 2010.  When you install the new version, you have the option to keep the old version or just replace it.  Starting with Office 2007 the familiar menu bar has been replaced with the ribbons which take a lot of getting used to for folks used to older versions.  There's a little program called UbitMenu that will add most of the menu bar functions back in the 2007 and 2010 versions that a lot of folks find helpful.  If you do opt to have two different versions installed at the same time, what happens is that when you switch from one to the other, it goes through a juggling act that takes a minute or so.  It's a bit of a pain, but if you need it, it could be a convenience.
Good luck.

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I've been thinking about upgrading and have a few questions about doing so.1. Will office 2007 install over 2003?2. If not and I have to un-install 2003, do I have to backup all my contacts and email?3. I have noticed that 2007 has an instant search facility, do I really need that in a home environment?4. This might sound like a repeat,but, if 2007 installs over 2003 will the new program keep all my contacts and email?Thats all I can think of for the present, but if anyone who answers this epistle could tell me how they are getting along with 2007 and what are the pitfalls if any to the program itself. Thanks for listening. J.B.

Answer:Upgrade Office 2003 to Office 2007

What edition of Office 2007 are you looking at buying and more importantly WHAT do you expect out of your Office 2007 experience. Yes the interface is different, there are new file formats and wizards - but if you are happy with Office 2003 then you may not find 2007 much different.That said - I used both and I prefer 2007. As a student, the obvious choice for me was Home & Student 2007 - I only upgraded to make use of the new reviewing tools in Word, such as the tri-pane review feature - which has greatly helped in writing my thesis. That said, the Home version can be installed on 3 PC's, but doesn't include Outlook - so your contact an e-mail question is moot if you want this version. (You get a useless copy of Onenote instead, why not Access?!) So you will need Office Standard and up for Outlook...If you purchase a non-upgrade edition then you can install Office 2007 alongside 2003 - the only problem here is that Outlook must either be 2003 OR 2007, can't be both. I found that my installation of Office was installed in the same place as my previous Office XP installation and the programmes were removed automatically (except for the ones that aren't included in my 2007 version.)Can't comment specifically with Outlook as I have a uni account with e-mail facilities so I don't use the software...You ask about pitfalls - well be aware that Office 2007 saves all files in a new XML format, whilst you can read older formats from previous versions, the older versions CANNOT by defa... Read more

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We just installed Microsoft Office 2007, no problems. I sent an email with an attachment that was a file that was created with Office 2003. The person on the receiving end cannot open the file. The error message is "the file is not in a recognizable format". I installed the compatability download, no help. I'm now in the process of dowloading Offfice 2007 SP1. I'm hoping it will help but I'm doubting it. Anything anyone could offer on this matter? Thank you.


Answer:Problems with Office 2007 / 2003 files

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Several months ago, I downloaded the beta version of Office 2007. I decided to remove it and go back to Office 2003. Ever since, I can no longer access Outlook 2003 and I am using the 2002 version. The other Office 2003 functions I am able to use. Also, I am unable to install Office Updates because when I do, Outlook 2002 and Word 2003 lose some functionality and I have to restore.

All suggestions are welcome.


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Hi,I have a problem. I am trying to convert the files on my laptop, which were created in Microsoft Office XP, to the new .docx format. I recently purchased Microsoft Office Professional Plus 2007. I have searched everywhere but cannot find an answer. I have downloaded the Office compatibility pack but nothing happens. I can open the documents through MS Word. When i try to open it from the desktop or any other location, it says to choose from a list of programs, but MS Word isn't there. I searched for MS Word and found it and clicked open...but nothing happened. BTW, i am running VIsta...any help???

Answer:converting office xp files to office 2007

click herethis may help...

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Hello there, I'm using Microsoft office 2007 since 2013 so far on mine PC. Now I want to upgrade 2013 version. Is it possible to upgrade from 2007 to 2013 or I have to install manually? Thanks in advance.

Answer:Microsoft Office 2007 or 2013

I'm waiting for someone who has an idea for my issue. Thanks.

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Starting with Office 2007 Enterprise x86, going to Office 2013 Standard x64, no matter which way I try to go about it always ends in every Office application crashing (Ex: MS Word has stopped working..) as soon as it is opened.

I cannot use the "upgrade" feature during 2013 installation as it will not install Office products of different architectures side by side, so my only option is to uninstall 2007 and install 2013, which produces the crash. I have searched for a MS documented 'best practice' or recommended method of achieving this to no avail.. also looked for a MS removal tool for 2007 but came up empty.

Has anyone else encountered this problem?

If you have information on a MS best procedure or a MS removal tool, please let me know! Any other suggestions such as a manual technique would be very much appreciated as well.

Answer:Office 2013 from 2007 = Crash

Found a KB article:

How to uninstall or remove Microsoft Office 2007 suites

Had uninstalled 2007 and used the Fixit tool with no luck once, then reinstalled Windows 7 and repeated the process of:

Install Office 2007 Enterprise x86
Uninstall Office 2007 Enterprise x86
Run Fixit Tool
Installed Office 2013 Standard x64
And all seems to be working well now. Tested once with a Windows 7 x64 SP1 install with no driver or OS updates. I am going to repeat the entire process once to be sure it's reliable, as I did essentially the same exact thing before reinstalling the OS, but just wanted to post what I'd found so far for the community. Will mark as solved if all goes well on try #2.

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Is it possible to change Office 2013 Professional Plus to Office 2013 standard?If so, what are the instructions?Thanks

Answer:change Office 2013 Professional Plus to Office 2013 standard

If the Professional Plus is a trial then you can't legitimately downgrade it for free.Did you put your subject line in Google?Always pop back and let us know the outcome - thanks

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I am about to upgrade to six Windows 7 machines and am seriously considering staying with my Office 2007 for Word and Excel (and PowerPoint, which I rarely use). I cannot find any compelling reasons to go to Office 2013 at this time and about the only reason I can think of that "might" make it worthwhile is something few reviewers seem to talk about. That's load time.

I will be putting SSDs into my two main machines for OS and apps so that should certainly help, but the laptop and other office machine won't have SSD (at least not for awhile). Time is money and I open and close Word and Excel many times a day.

Is there any chance that Word and Excel 2013 will load so much more quickly than Word and Excel 2007 that it's worth the upgrade?


Answer:Office 2007 vs 2013 - loading time?

Hi there,

I wouldn't say load time is a factor when comparing the two versions. The OS helps, because it prioritizes what it keeps in memory from the number of times you open an application, so it should be faster the more you open it regardless of the version. I'd always recommend upgrading from Office 2007, there were just too many issues, like charting (which is partially broken), and much better in subsequent versions. 2010 is pretty solid, but I personally prefer 2013 because of the rich feature set.

If you really just don't want 2013, I'd recommend at least upgrading to 2010, which is much better than 2007. If it were me, I'd just go with 2013. There have been many advancements, like slicers, sparklines, timelines, flash fill, Power Pivot, not to mention the under-the-hood changes.

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I currently have MS Office Pro installed on desktop running Windows 7 Pro 64 bit.

I'd like to install MS Office Pro 2013 in order to update Word but I don't want to overwrite my Outlook 2007 with Outlook 2013. Is this possible? If so, what should I look for or do during installation?

My thanks,


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I did an upgrade installation from Office 2003 PRO to Office 2010 PRO. I had several issues with Access denied on C:\Config.msi. I usually select retry and all is well. I think I may have missed one of the retries before I did the system restart.
Now I get an error 2203 whenever I reboot, and the Office 2003 installer keeps popping up anytime I try to do anything.
I tried uninstalling Office 2003 and was told that I had a corrupted install. I tried re-installing it and it seems to just hang.
I also tried to uninstall and repair Office 2010.

I'm at a loss at this point.


Answer:Problems after Upgrade Installation from Office 2003 to Office 2010

Do a restore point to before you installed office 2010. then uninstall the office 2003 and do not upgrade.

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I intend purchasing Microsoft Office 2013 in the next few days. How do I deal with Microsoft Office 2007 which is currently installed on my computer. Assume the two cannot run side by side and assume I delete the older version in Control Panel

Answer:Microsoft Office 2007 Home & Student and MO 2013 ditto

See Microsoft support

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hi all i have a genuine 07 office pro that i am trying to install, i have previously tried a beta version and have also had office pro 2003 version on my laptop

when i start the cd it starts to initialize then says office 07 cannot install as previous version of 07 have been found uninstall before continuing

i have gotten rid of all traces that i can find through the registry in safe mode with uninstaller pro but i still get the same error

i am running media center with an upgrade to vista premium

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When I try to open a 2007 Word or Excel document I recieve as an attachment in Outlook 2003, I get the following message:
"This action is only valid for products that are currently installed". Office 2007 compatibility pack was installed and it still did not work.

I then uninstalled Office 2003, uninstalled the Office 2007 compatibility pack and then I ran CCleaner to clean up the registry. I updated my OS (currently has Windows XP SP3) with all updates, reinstalled Office 2003, installed Office 2003 SP 3 and then reinstalled the Office 2007 compatibility pack.

I still get the same message when I try to open an Office 2007 attachment in Outlook 2003.

OS is Windows XP SP3 fully updated
Office 2003 SP 3 fully updated

Any suggestions?

Thanks in advance for any hel on this issue.

Feral Geek

Answer:Solved: Cannot open Office 2007 documents even with Office 2007 compatibility pack in

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I upgraded Office Pro 2010 to 2013 on Win 8.1x64.. Now, if I click an email address link in Outlook, I receive the message, "mailto:[email protected] This app can't be activated when UAC is disabled." I didn't have this issue with Outlook 2010. My reg setting at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\EnableLUA is set to 0x00. Thanks.

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I have been using Office 2003 and 2007 since it came out. I am finding a few quirky things as of late
as the PST file grows in Outlook ( or as we call it Lookout!). SO, I am thinking of moving
to Office 2013 Business Edition ( NOT Office 365).
My question: has anyone here had good luck in moving 2003 PST Files to Outlook 2013? Are there
any special tricks or got-cha's I need to consider ?
There where issues moving this file to Outlook 2010 , so I did not even bother trying the 2010 version.

Any insights on this or direct personal experiences ?

thanks !

Answer:Office 2013 and PST files

Try this MS website. There is also a link within it that provides more info, so hope that helps you.

Import/pointing 2003 pst file to 2013 - Microsoft Community

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I plan to update Office Pro 2003 to Office 2013 with Outlook. I need some Advice on how to move all of my Outlook info in 2003 to Outlook 2013.
Thank you, Richard

Answer:Update from Office 2003 to Office 2013 saving Outlook

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Hi, hope someone can help me..

We have installed Office 2013 (64bit) on 13workstations, but found out that clients require Office 2010 (32bit) for some programs that are linked.

We removed the Office 2013 (64bit) and installed Office 2010 (32bit).

Everything looks okay up until we try to do Office 2010 repair process.
We are getting the attached error screen..

I tried Wiindows Installer Cleanup utility but i couldnt find any traces of Office 2013.
Pls help..

Answer:Office 2013 (64bit) downgraded to Office 2010 (32bit)

Hi majorbaluga, welcome to Windows Seven Forums.

Removing Office completely can be difficult. Refer to the website below. This explains how to remove Office 2013. You may have to remove office 2010 as well & then reinstall office 2010.

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OS: Windows 8.1
Office Version: Professional Plus 2013

Every office application I open seems to have a classic unthemed title bar and not maximise correctly. When opening an office application a number of things happen:
The application opens behind any open windows
The application when maximised appears to be open full screen with in an invisible frame
Drop down lists within the application instantly close when clicked on

Here are few images showing what I mean:

Steps taken to try to rectify the problem:Reinstalled Office after having used Revo Uninstaller to remove any left over traces
Rolled back to a time I don't believe the problem existed, thought this may have existed from the start but never realised due to lack of use
Reinstalled Graphics Card drivers
Turned off any OS resizing options
Tried changing the OS theme back to default
Tried changing the screen resolution

I should also mention that this only affects office applications and no other applications seem to have any issues like this.

I know I can get around the issue of it being maximised, as can be seen from the screenshot. The issues with dropdown boxes etc is a pain, any help you guys can give would be appreciated

Answer:Office 2013 - All office applications have sizing and title bar issues

Have you tried an Office repair. This is how to do it with Windows 7, Open Control Panel, select Programs & Features, scroll down to Microsoft Office 2013 & Right Click on it & select Change & this will show a couple of Repair options to try. Windows 8 might be different as I haven't tried it.

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Microsoft is giving away Windows 10, Windows 8.1, Windows 8, Windows 7, Office 2013, Office 365 eBooks for free.
The collection includes FREE Microsoft eBooks, User Guides, Deployment Guides, Step-By-Steps, and so on for Windows 10, Windows 8.1, Windows 8, Windows 7, Office 2013, Office 365, SharePoint 2013, Dynamics CRM, PowerShell, Exchange Server, Lync 2013, System Center, Azure, Cloud, SQL Server, etc.
Go get your free copied here at MSDN. This is truly a huge list of eBooks!

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Office 2016 Installation Routine Deleting Older Stand-alone Apps

I can't say I wasn't warned. I was part way through installing Microsoft Office 2016 on my primary workstation when I got a message that said, "Stop, you should wait to install Office 2016." The error message went on to say that if I decided to continue anyway, my copy of Microsoft Visio Standard 2013 would be removed. Since I had the original disk from when I purchased the software, I went ahead. Bad move. It turns out that when Microsoft says that Visio 2013 won't work with Office 2016, it means it won't even have the chance to work. Any attempt to reinstall the software will be thwarted. The fact that you paid for the software is beside the point. You're basically out of luck. When I went to the Microsoft community forums, which is where Microsoft handles much of its tech support, I discovered that I wasn't alone. Apparently hundreds of people who'd purchased stand-alone Microsoft Office products were affected, and they weren't happy about it.

Furthermore, the problem extended far beyond Visio. Users with Microsoft Project, Publisher, Access, InfoPath and SharePoint Designer were also affected. Likewise, Microsoft customers who purchased Office Apps that are normally part of Office suites but may have been purchased separately, such as Outlook 2013, were also affected.

More here:
Office 2016 Installation Routine Delet... Read more

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Office 2016 Installation Routine Deleting Older Stand-alone Apps

I can't say I wasn't warned. I was part way through installing Microsoft Office 2016 on my primary workstation when I got a message that said, "Stop, you should wait to install Office 2016." The error message went on to say that if I decided to continue anyway, my copy of Microsoft Visio Standard 2013 would be removed. Since I had the original disk from when I purchased the software, I went ahead. Bad move. It turns out that when Microsoft says that Visio 2013 won't work with Office 2016, it means it won't even have the chance to work. Any attempt to reinstall the software will be thwarted. The fact that you paid for the software is beside the point. You're basically out of luck. When I went to the Microsoft community forums, which is where Microsoft handles much of its tech support, I discovered that I wasn't alone. Apparently hundreds of people who'd purchased stand-alone Microsoft Office products were affected, and they weren't happy about it.

Furthermore, the problem extended far beyond Visio. Users with Microsoft Project, Publisher, Access, InfoPath and SharePoint Designer were also affected. Likewise, Microsoft customers who purchased Office Apps that are normally part of Office suites but may have been purchased separately, such as Outlook 2013, were also affected.

More here:
Office 2016 Installation Routine Delet... Read more

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upgraded to 2013

I told it to remove 2010 and install 2013

durning the install my nvidia drivers kept stopped responding. this problem stopped after office 2013 was installed and updated.

and later I found out my vmware installation was messed up and missing files. was working before.

what the heck happpend, I dont 2010 decided to take revenge? if it was going out . it was taking everyone out with it. lol

Answer:office 2010 to office 2013 weird thing happend

Are you running Windows in your VMWare installation or is your WMWare installation on your Windows machine?

It sounds like (drivers aside) there were some shared filed that may have been wiped that VMWare was using that belonged to Office 2010.

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On my Acer Aspire 472P Laptop after Windows 10 upgrade from Win 8.1 , MS Office  2013 crashed . When I run "Get Office" app , it does not work further . How to get back MS Office 2013 ? Please advise . Thanks in advance . 

Answer:MS Office 2013 crashed after Windows upgrade . Wha...

This might help you:office

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Hello, and my apologies if this has been addressed elsewhere.  Lenovo T440p.It was purchased with Win 7 Pro and Microsoft Office 2013 Pro installed by Lenovo. Last week (Oct 2018) I used the online Microsoft tool to do a free upgrade to Win 10.I did not have to download any media files or use a CD... everything was done online.  Win 10 Pro is working fine.Office 2013 Pro is not... it launches, but I get a nag-message about needing to activate it.   Unfortunately I do not have the OEM-provided product key info.Nor was the product key resigsterd via a Lenovo account to which I have access.  Lenovo support has been of no help (the CSR indiacated that there was no product key info that she could find in the archived order info on her end).Microsoft has been equally unhelpful. Any chance that there might be a way to find my OEM-provided MS Office 2013 product key on the PC itself? Many thanks!

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Recently a user has requested to use MS Access so we have purchased an office 2013 pro plus license. The existing office using is already office 2013 standard.

I can only search an article on how to perform the upgrade for office 2010 and 2007.

Deploy different Office 2010 suites
Deploy different Microsoft Office 2007 suites (step-by-step)

May I know if this also applies to office 2013?

Also, if I follow the steps "Uninstall-Install", will it delete Outlook's archive files / user profile?

Appreciate for any helps.

Answer:Upgrade office 2013 from Standard to Professional Plus

As far as I know you should be OK. Outlook stores most details in the Outlook Files, which on my computer are stored in my Documents directory.
Just to be safe copy your Outlook Files to a thumb drive or similar. Also make a note of all you email setting that are found in Outlook under File & then Info & click on Account Settings & make a note of all the settings.

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Hi there,
On Thursday (12th Sept) I restarted my computer (windows 8) to let windows updates take effect. I then went to open a word document and it read that it couldn't be opened because "there was a problem with its contents". Under details it said "the file was corrupt and cannot be opened". When you click ok, it asks if you want to try to recover the file. I clicked yes but again there was a problem with the contents and the details said that "some parts were missing or invalid". I then tried to open other word documents and excel files and all with the same problem. I've also noticed in the preview pane, it is missing certain properties like how many pages there are.
I've tried:
Repairing office
Uninstalling it and installing a 2007 version
Repairing the file 
Opening it on another computer
Uninstalling the windows updates
Using salvage software
Scanning for viruses
System restore (the restore point was corrupted for some reason and it didn't work)
For a brief period, all my files were able to be opened again so I do have recent backups, but the issue is that it keeps corrupting any documents I upload and save after the computer is turned off/restarted.
However, I did start a new document and that is still yet to be corrupted even when other files uploaded after that was made have become corrupted.
Any ideas? Is this just an update that messed with my program?

Answer:MS office 2013 corrupting files

You say you tried system restore and the restore point was corrupted? Did you get any error codes or error messages with that? That suggests your registry or certain system files may be corrupt. The fact that the office files are corrupt and can't be fixed, and that it happened after you installed new updates, seems to back that up.
In short, this may be symptomatic of larger issues on your system. You may want to run sfc/scannow from the command prompt.

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Can't open Excel or Word files in office 2013. Screen message - "The operating system is not presently configured to run this application"
"There was a problem sending the application command to the program"

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hi guys,

well i just installed office 2010 and during install you get the option to click for the free Office 2013 download.

Office 2013 is far more interesting dan 2007 or 2010.


Answer:just installed Office 2010 X64 to get Office 2013 free

You've just installed or just boght and installed?

As you can see, are 2 different things.

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On my husbands computer we are running Office pro 2010 on Windows 7.I would like to upgrade it to Office pro 2013. But in Outlook 2010 he has like 40 folders with subfolders full of emails. When i upgrade will Outlook 2013 grab all the settings, folders, emails and put them in correctly? I know office 2013 does not go onto of office 2010 because i did it on my own computer but i do not use outlook on mine, i use WLM so i do not remember what it did for outlook because i do not remember if i put an account in there after i installed it or not. I did mine months ago, call it a senior moment.

Does anyone here using Office 2013, did it as an upgrade and found all their settings, folders, emails, calendar and everything else get transferred into outlook 2013 correctly?

I do have a .pst backup just in case but sometimes when putting this back it messes up everything and i do not want to spend hours fixing it nor a divorce (lol) over this.

Answer:Upgrading from Office 2010 to office 2013 question

Oh also, i remember i got in program and features Office 2010 and office 2013, once i knew all was well i uninstalled office 2010, but then again i do not use outlook but for only one exchange account, and everything went fine with uninstalling office 2010, i am hoping from the answer you give me above, this would be the case here to?

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Hi, is there any way of backing up all email accounts in Outlook 2013 (including username+password) and restoring them in Outlook 2016 without having to manually recreate the accounts? Thanks

Answer:Migrating Outlook from Office 2013 to Office 2016

You didn't say what types of accounts they are, but mostly likely there isn't a way, unless there is a third-party tool or these are Exchange accounts.

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I just installed a copy of Office 2013 on a Pc (actually Win7) that already had Office 2010 on it. I was having problems getting an Exchange logon working and for some reason, upgrading to 2013 fixed the problem. I am working with 32-bit in both cases.

The copy of Office 2013 is working great. It noted there was a copy of 2010 there and copied all the information from the 2010, essentially doing an upgrade.

Now I'd like to remove the copy of 2010 and I'm wondering if that will destroy 2013 as well, somehow. The only strange thing I noted is I initially went into Mail-32 in the control panel to add the exchange logon and it added it to Outlook 2010 (sure, now it works on 2010...grrrh!), so I had to go into Outlook 2010 and remove the exchange account and then add the exchange account inside of Outlook 2013, which worked just fine.

So, I'm thinking if I uninstall Office 2010, then mail-32 will auto point to the 2013 version of Outlook. And I'd just like to get the 2010 version off anyway. But not if it's going to be a problem for Office 2013.

I've looked around the Internet and didn't find anything pointing directly at this situation. If leaving 2010 out there is the simplest solution, I'm OK with that. Thanks ahead of time.

Answer:Will Uninstall of Office 2010 destroy Office 2013?

I have been in the situation where I bought a new pc that had a trial version of MS Office 2010 already installed. I installed a full version of MS Office 2007 and uninstalled the MS 2010 trial version later with no problems.

This was a case where I had MS Office 2007 installed on my work computer and my company had a site license that allowed you to also install a copy at home. That's why I choose the 2007 version over the 2010 version.

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Hi, is there any way of backing up all email accounts in Outlook 2013 (including username+password) and restoring them in Outlook 2016 without having to manually recreate the accounts? Thanks

Answer:Migrating Outlook from Office 2013 to Office 2016

You didn't say what types of accounts they are, but mostly likely there isn't a way, unless there is a third-party tool or these are Exchange accounts.

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I'm trying to upgrade from Office 2010 to Office Pro Plus 2013 trial which I downloaded from Technet.Apparently I get to the end of installation and then it all rolls back with the following error: MS encountered an error during setup. Win 8 Setup failed rolling back changes. I've tried running as administrator but the issue persists. I would appreciate your help Arturo

Answer:Update from Office 2010 to Office Pro Plus 2013 fails

I don't think you can upgrade with a trial version. You need to uninstall Office 2010, then install the trial.

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Since upgrading my main desktop to Windows 10, I began having trouble with my Office 2013 installation. I would get the "swirling circle" and the "application has stopped responding" error messages very frequently. I was able to buy the Office 2016 suite for $10 through my employer (Microsoft HUP) and since upgrading the application, I have not seen the error. Of course, I've only had Office 2016 on my PC for one day, so I'll keep checking to see if the problem returns. Has anyone else had issues with Office 2013 and Win10? Thanks!

Answer:Office 2013 issues, upgraded to Office 2016...

In fact Office is working nicely for me in Windows 10. I had PCs with Office 2007 and even with the old Office 2003 and I have not yet had complaints about crashes.

Microsoft offers a FixIt tool, which allows you to do a clean uninstall of the Office 2013 files so that you can afterwards create a clean Office installation again. As an additional ressort, there even is a description of how to manually uninstall Office 2013. I did not have to test it, but that might have helped you as well.

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I'm trying to upgrade from Office 2010 to Office Pro Plus 2013 trial which I downloaded from Technet. Win 8

Apparently I get to the end of installation and then it all rolls back with the following error:

MS encountered an error during setup

Setup failed rolling back changes.

I've tried running as administrator but the issue persists.

I would appreciate your help


Answer:Update from Office 2010 to Office Pro Plus 2013 fails

Uninstall 2010 and then try installing 2013. Upgrades don't always work that well.

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Hi, is there any way of backing up all email accounts in Outlook 2013 (including username+password) and restoring them in Outlook 2016 without having to manually recreate the accounts? Thanks

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You may be aware the Microsoft has declared the various Office 2013 and Office 365 pricing and subscriptions. If you you wish to Try Office 2013 or Office 356 before buying it - you can do that too!
You can try Office 365 Home Premium for one month or Office Professional Plus 2013 for 2 months.

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Hello, today the automatic update performed
Cumulative update 1703 and
MS Office 2007 update, the KB numbers follow

on a machine with CZECH Windows, Office 2007 installation was also Czech.

After the update, my Outlook 2007 started to speak half Czech and half Swedish or what
(see image). Can that be fixed?

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I have a qualifying copy of Office 2010 Home and Small Business.

Recently I just claimed the offer. But how about the old copy? Will it be invalidated instantly if I install the 2013 version? I'm not sure if I will like my 2013, so would like the ability to go back to 2010 if possible.

Answer:Microsoft Office 2010 to 2013 upgrade offer.

I'd be a bit wary of Office 2013. I read that Microsoft has changed the licencing so that Office 2013 is licensed for a single PC only and that the license may never be transferred. Which means if you upgrade or buy a new computer, you need to buy Office again!

Here you go:
Microsoft: Office 2013 license is for just one PC, FOREVER ? The Register

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I wonder if anyone encountered this problem like me. After the upgrade, every software I installed in win7 are still there. However, Office 2013 requires me to input the key when I launch it. After my input, it started configuration and suddenly popped out this message:
The Product key you entered cannot be used on this machine. This is most likely due to previous Office 2013 Trials being Installed. System error: -1073422308
Then it started rolling back. Uninstalling it didn't help and reinstallation even stopped before I could input the key again. Anyone might have a solution? Thanks!

Answer:Office 2013 not working after upgrade from Win7 to Win10

I had a friend that had the same issue. Turns out the key had been "invalidated" by Microsoft, because too many people were using it.
I'm not saying that is what happened to you, but this person purchased Office 2013 Product Key from the Internet for a real bargain price, and received a link to download the ISO file. Turns out the person selling the product key sold nearly 100 copies of that same key.
I'm using Office 365, which means I have Office 2013 installed locally, and I have had no issues at all.
Your best option is to contact Microsoft Support to have them help you resolve the issue with your product key.

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Hi, so after upgrade to Windows 10 there seems to be "interesting" bug. Every single file (.doc, .xls, .ppt) is perfectly fine. I can open it, I can edit it... no problem. But that works only for a while.
Once I mail them to someone through Outlook, the files became unopenable with Windows claiming the files are corrupt. It's exactly the same whether I try to open them directly from Outlook or I download them first.
Any ideas?

Answer:Problem with Office 2013 files in Windows 10

I have had problems opening a couple of .docx files attached to emails sent to me and cannot 'fix' them with suggested methods (Word help). If I go to my email service website (Fastmail) and d/l the attachment from there, they opened ok. But through my email client (Thuderbird), not dice. I wonder if this issue is related to OP.

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MS OFFICE 2013 all files are in read only format

In default Admin account i am able to edit these files and save them in same document.
when i tried in a new test account with full control also still i am facing the issue as read only.

i tired in registry given full control to everyone this one also not solved the issue.

When i made changes it is asking me to create a new file but not saving in same file name.

please help me to fix the issue

thanks in advance

Answer:MS OFFICE 2013 all files are in read only format

This should answer your question:
Plan Protected View settings for Office 2013

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MS Office 2013 can't save files anywhere except in OneDrive (which I don't want to use).

Win10 upgrade on Alienware 17 R2 (2015 model) from 8.1 went well - no errors.After using for a few days (normal shutdown / startups), used MS Word to create a document.

Created my documentWent to file save dialogue, typed in filename e.g. "status update.docx".Almost immediately, the MS Word file save dialogue popped back up with the same filename, but now appended with a "1" e.g. "statusupdate1.docx" and received an error message (1st clue things aren't right)Hit 'Save' and everything looks okay except the document name shown at the top of MS Word is "Document1" (2nd clue things aren't right)Choose 'File, Close' and dialogue "Want to save your changes to Document1?" pops up (3rd clue)Choose 'Save' and "statusupdate1.docx" appears as the filename -- no matter how many times I hit 'Save' the 'Save as' dialogue keeps coming back with the "statusupdate1.docx" filenameI'm forced to choose 'Don't Save' in the dialogue to exit MS WordI CAN'T save in docx, docm, or doc in any location EXCEPT OneDriveI CAN save rtf versions everywhere


Checked the web for fixes but didn't find any that workedRan sfc /scannowRan dism /Online /Cleanup-image /RestorehealthChose to completely remove MS Office 2013 and reinstall (used Microsoft's MSO total removal tool which removes all registry entries in ad... Read more

Answer:Can't save MS Office 2013 documents after Win10 upgrade from Win8.1

As a test upgrade to Office 2016
I know it works ok in there and Office 365

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I have uninstalled office 2010 few days ago and did a clean installation of office 2013.
But windows update is showing updates for both office 2010 and office 2013.

I have uninstalled office 2010 using Revo uninstaller so there are no traces
Am I missing something.

Answer:Office 2010 and Office 2013 both updates available

Hi there
Why on earth do people insist on using these 3rd party uninstaller apps for BOG STANDARD Microsoft applications --Ms OFFICE is one of the most used pieces of software on earth so installing / uninstalling it should be a breeze via STANDARD uninstall method.

Had you simply uninstalled via control panel then the entire problem would not exist.

Your 3rd party uninstaller obviously hasn't done its job properly as there is still some indication on your machine that Microsoft Update thinks you still have Office 2010 installed.

IMO 3rd party apps are better left for NON OS type applications - things like installing / uninstalling / updating software should be left to the OS itself. Very few 3rd party apps IMO should be allowed to interfere with the internal functions of the OS itself -- even AV software - but that's another issue.

My solution here would be to either restore your syste to a time before you installed the "Uninstaller" app or re-install a clean copy of windows, re-install the version of office you want and apply the updates.

Note -- when Ms updates programs it might make all sorts of registry changes "on the fly" and it's impossible for a 3rd party uninstaller to be able to handle or even find all these changes.


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have a computer with a preinstalled version of office 2013 and I want to reimage the computer.used to be that magical jelly bean would provide the key... not so with office 2013where will I find the key on the computer?

Answer:where is office 2013 office product key stored?

You can try this vbs code: it finds Windows and Office keys, it seems to find my office 2013 key correctly.Copy paste the code into NotepadFile >> SaveAsChange 'Save as type' to 'All Files'Enter a filename and saveThen double click and a txt file will be saved in the same location to where the vbs file isConst HKLM = &H80000002

dim fso: set fso = CreateObject("Scripting.FileSystemObject")
dim CurrentDirectory
CurrentDirectory = fso.GetAbsolutePathName(".")
Set objFileToWrite = CreateObject("Scripting.FileSystemObject").OpenTextFile(CurrentDirectory & "\OfficeKeys.txt",8,True)

'wscript.echo "View Product Keys | Microsoft Products" & vbCrLf

'Install Date
Computer = "."
Set objWMIService = GetObject("winmgmts:\\" & Computer & "\root\cimv2")
Set Obj = objWMIService.ExecQuery ("Select * from Win32_OperatingSystem")

dim InsDate

For Each item in Obj
InsDate = item.InstallDate
' Gather Operating System Information
Caption = Item.Caption
OSArchitecture = Item.OSArchitecture
CSDVersion = Item.CSDVersion
Version = Item.Version

dim NewDate

NewDate = mid(InsDate,9,2) & ":" & mid(InsDate,11,2) & ":" & mid(InsDate,13,2)
NewDate = NewDate & " " & mid(InsDate,7,2) & "/" & mid(InsDate,5,2) & "/" & mid(InsDate,1,4)


'wscript.echo 'vbCrLf & "Office Keys" & vbCrLf


Function DecodeProductKey(arrKey, intKeyOffset)
If Not IsArray(arrKey) Then Exit Function
intIsWin8 = BitShiftRight(arrKey(intKeyOffset + ... Read more

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Following on from helping a neighbour to decide as to the purchase of a new PC, I looked at my computer needs/usage and have decided to have a complete clear out of current PCs and rethink as to what I really use. To that end I would pose :
1) SSD drive - where it is indicated that they are far faster than SATA are there any drawbacks apart from the price and what would be considered a minimum size? I currently have only 89GB for all of my existing programmes.
2) Choosing a new Microsoft Office package, I currently use Word, Excel, Outlook and Access. There are seemingly two options:
Office for Business although does not include Access - for £219
Office 365 which does include Access for an annual subscription of £59.99.
It would seem that you take on the subscription and if you decide to cancel the annual subscription then you are required to remove the programme from your PC.
From a previous posting it seems that others use Outlook for all of their contacts, so I could consider using Outlook for that purpose and forget Access.
Any thoughts on any of the above?

Answer:Rethink on completely new PC -SSD - Office 365/Office 2013

compumac: only that, classically, you'd configure your SSD to host your operating system and programs, and keep your data on a 'regular' drive. That way, you can have a relatively small - and inexpensive - SSD. It's only really the operating system and programs that benefit from the much faster access an SSD provides.

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I bought a new pc a few months ago and installed Office 2013 on it that I had used on my old one
No problem
But on the new pc I kept getting pop ups to activate Office 2016 which was on the new pc.
It will let me open old files but now says activate before using
Am unable to create ant new word docs excel files etc.
How do I just defer to 2013 please?
Do I uninstall 2016 will that force it to use 2013?

Answer:Using Office 2013 not a trial copy office 206 on new pc

you will have a trial version of office 365

here is how to uninstall the trial version

however, that may require you to re-install office 2013
or goto programs and features and repair office 2013

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I want to install office 2016 over office 2013. what will be the correct procedure. please note that I am also using outlook 2013.
Please suggest..

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Clean installing Windows 10 and have both Office 2010 and Office 2013 available and your thoughts on which should I use. I have been running Office 2010 on my systems and mainly basic use of Word and Excel. Also x86 or x64?

Also would my files created with Office 2010 have any problems with Office 2013?


Answer:Office 2010 or Office 2013 ? Help Me Decide

Can't say much to features but I don't like the flat washed-out look of 2013. Approx 60-70% of my clients that installed 2013 went back to 07 or 10. The others like 2013. Did notice an issue with 2013 Outlook when it was first released - IMAP accounts constantly syncing and going through bandwidth like crazy on a few accounts. Would hope that bug has been fixed by now though.

Your 2010 files should work fine with 2013.

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I'm debating whether or not I should upgrade my Office 2010 to Office 2013? What's really the big difference between the two? Is it worth the upgrade?

Answer:What's the difference between Office 2010 and Office 2013?

Hi ShuwanShawn, welcome to Windows Seven Forums.

Have a look at these websites to give you an idea of the difference between Office 2010 & Office 2013.

What's the difference between Office 2013 and Office 2010?

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Hello: I brought my MS Office to my new computer a few months ago. That version was/is 2010 on a windows XP. I now have the 2013 version of MicroSoft Office it is however the 64 bit version on a machine running windows 7 Home Premium.

I am concerned about losing my data over the transition.

I received the message that it is not possible to instal the 64 bit version until the 32 bit version is removed.

I would be very grateful if someone would provide guidance on the correct order and steps to accomplish this change over. The Data is backed up. I would not like to lose the Data in the various programs.
Thank You bats

Mother Board : Gigabyte Z77
System Type : x64 based PC
Intel Core i 7 -3770 CPU @ 3.5 , currently at factory overclock 3901GHZ
American Megatrends Bios SMBIOS 2.7
16 GIG OF INSTALLED Physical Memory
Samsung SSD 120 gig

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I did a clean install of Windows 10. What I did was a clean of Win 7 Ultimate first, activated Win 7 Ultimate, then proceeded to install Win 10 using a clean install method. No problems at all.
I installed Microsoft Office 2013. This is where my problem is. After the install, I copied my Office files to the Document folder in Win 10. I opened an Excel spreadsheet, made some changes, and when I tried to save the file I was not allowed to save it. In addition, some files were marked Read Only, changing the file properties did not help because every time I tried to save a file, I was told I did not have administrative rights.
Does anyone know how to fix this?
Any help is appreciated. Thanks!
Part 2:
A simple test I tried. I opened Notepad, typed a few words and tried to save it to the Documents folder. i could not. Windows notified me I did not have administrative rights? This makes no sense. The same occurs if I try to create an Office Excel or Word ducument for example. i have the same problem when I try to save to the Pictures Directory.

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I need help desparately as I may have been scammed. I lost everything on my HP laptop including HIGHLY CRITICAL medical information as I just had a kidney transplant June 2nd as well as everything around my family and entire life. Was directed to call [edited: not HP Support number] to get help. Ended up of course in India with an "HP" tech support group that presents themselves as a HP tech rsource. Been tossed around for 12 DAYS with no results. I cannot and will not give up. Please ANY SUGGESTIONS on how I can recover lost data. Would deeply appreciate any thoughts or suggestions. Becoming a medical issue now in addtion to an emotional one.
Many Thanks,

Answer:Lost ALL files, documents, Office 2013, Windows 8 and all do...



I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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I am having from 5 to 10 log files created every day within 3 hours of boot time. These files are formatted as ULS Tracelog files. Each file has the same header record and similar data. The files vary in size from 3 kb to 150 kb. They are named [actual machine name]-date-time.log. They are created in C:\windows\temp. A sample follows:

Timestamp Process TID Area Category EventID Level Message Correlation
12/28/2015 07:42:49.017 OFFICEC2 (0xb90) 0x1574 Click-To-Run Telemetry aqkhc Medium
a7bbcd6db4b3","GeoID":"244","Ver":"","ExeVer":"15.0.4771.1000","SecuritySessionId":"0","Modul ePath":"C:\Program Files\Microsoft
Office 15\ClientX64\OfficeC2RClient.exe","CommandLine":"/update SCHEDULEDTASK
12/28/2015 07:42:49.017 OFFICEC2 (0xb90) 0x1574 Click-To-Run Telemetry aqkhe Medium
a7bbcd6db4b3","GeoID":"244","Ver":"","OSVersion":"6.1","SP":"1","ProductType":"1","ProcessorA rch":"9&... Read more

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It used to be that double clicking on an Office file would open the file. Now, with Office 2013 a double click on a file is not opening the file, it is just opening the related Office program (Word or Excel, for instance). How do I get the file I'm double clicking to open with the Office program?



Answer:Office 2013 files don't open with a double click

Sounds like you may need to do a repair on Office, try the Quick Repair option:

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After the above repair about 1 weeks worth of data is now missing on my C: drive. If I restore to an earlier time, will my files be there?

Answer:Missing Files After On-Line Repair of Office 2013

if you restore to a point after you saved your files, then yes.

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Need Help !

I want to install Ms Office (reguler) 2007 or Ms Office Professional 2007,

but my setup is always go to Ms Office Enterprise 2007 Setup !

1. How can i fix that setup normally ?
2. My Problem number 2 :


(how can i fix this warning ?)

What should i do ?

Thx very very very much for help.

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I recently acquired a copy of Office 2013 and I upgraded my office 2010 to 2013. However, I get a response that some office packages could not open because set up could not find or validate an installition file. Please try reinstalling office from the installation source, or if you installed from a downloaded package, please redownload and reinstall. I have tried severally to reinstall but still facing the same problem. The only Office 15 package that work is Powerpoint. Im running Office on a Lenovo G560 core i3 processer, 3GB RAM and 320 HDD. The Office 15 package is OFFICE 2013 VL. Please help. I am desperate. Please help.

Answer:Lenovo G560 and Office 2013 installation problems.

hi onyanchaerick,

Things that you can try:
1. Repair your office installation files (go to Control Panel > Programs > right click on MS Office and choose Repair'
2. Uninstall all MS Office versions under Control Panel > Programs and re-install a fresh copy of MS Office 2013. -
3. Apply a Quick Fix for installation errors -

Let me know if the problem persist.

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I'm in the process of installing Office 2013 (TechNet), and even though I don't have French selected, it always fails trying to install the file.

I tried redownloading the ISO (x86+ x64), and it still happened.

Anyone else have this problem?

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Hello, I have installed 2013 preview and all has gone well. However, there is a file association issue because none of my office files are recognised.

From within any of the 2013 applications I can open my files, no problem, but opening from outside word for example clicking on a word file on my desktop brings up the which program window. Attempting to create the association through the default programs dialogue does not offer the possibility to associate with 2013 applications as they are not listed.

Your help and guidance is very much appreciated.


Answer:2013 preview file association issue, none of my office files are recog

Guide download here - might be useful:
Download: Downloadable eBook: Deployment guide for Office 2013 Preview - Microsoft Download Center - Download Details

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I purchased an upgrade for Office 2007 and unable to install because the program cannot find my Office 2003 porgram. I need help! I have tried uninstalling the program but still does not work. Any feedback, help is greatly appreciated.

Answer:Cannot Use Upgrade Office 2007

I'm confused, your little computer specs Icon shows that you have Windows 98, if that is the case, Office 2007 will not work with 98, you need a minimum of XP and minimum SP2.

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Have a new laptop with Windows 7 and would like to load my Office Pro 7 upgrade on to the computer. The eligibility program for it was Works 6, which was factory installed on my old computer. Works 9 is reportedly compatible with Windows 7, but I can only find OEM copies of it. Are they OK for individual owners to use? I only intend to load the software on to the computer long enough to load my my Office Pro 2007. Can a load and delete as I have planned to do? Can I use any eligible Works 6.0+ in order to get the 2007 to load?

Answer:Office Pro 2007 upgrade

If Works 6 was factory installed on the old computer, it's very likely OEM, which means it's tied to the computer.

Was the upgrade program part of the purchase of the old computer in the form of a coupon? If so, I believe you're unfortunately out of luck again. Those programs are almost always tied to that specific copy on that specific computer. If not, you should be able to buy Works 9 and do the upgrade. It's readily available all over the place, and you can even buy it directly from Microsoft (albeit at full retail) at

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I'm running Win XP-SP2 with office 2003 also with SP2 and recently purchased Office 2007.
As I recall when I installed Office 2003 over the old one, the system interpreted it as an upgrade and kept all my previous configurations.

What will happen if I install Office 2007? Same thing?
By big concern is related to my company e-mail which is a intermedia exchange account. Meaning, as you know, it synchronizes with the server to update MS Outlook.
Will the new office installation delete the existing exchange profile?

Any useful advice?

Thanks in advance for your help clarifying this issue.

Answer:Office 2007 upgrade

Do you have a system admin that takes care of the Exchange Server. He is probably the one you should ask or at least ask him to backup a copy of your profile.

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Hi Guys,i upgraded my Office 2003 to 2007; since that time my system is very slow. and some of the Document are not openning.Moderator Edit: Moved topic to the more appropriate forum. ~ Animal

Answer:Upgrade To Office 2007

Do you get an error message when trying to open certain documents?

What are your computer system specifications?

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Hi all-

I work in an office with about 100 users that are currently using XP Office Small Business, Microsoft Office 2003 Basic, and Microsoft Office 2003 Professional. I want to upgrade all of these systems to Microsoft Office 2007 Professional. If I buy the upgrade disc as opposed to the full-blown version, would this work for my needs? I want to make sure that the upgrade won't have a problem with systems that did not have some of the programs (like Access or Powerpoint) from earlier versions. Is the upgrade pretty seemless?

Answer:Office 2007 Upgrade

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I currently have office XP (2003) on my Windows XP pro PC.I have just purchased a copy of Office Proffessional 2007. Should I remove my original Office package, or just overload it.Which is best?

Answer:Office 2007 upgrade

Remove it

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Hi all

I have recently purchased Office 2003 Academic.

I have heard that you can upgrade this for free via Microsoft??

Is this right?

If so how

Please advise

Answer:Office 2007 Upgrade

i've never heard of the academic version but this seems to be what you are refering to

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Can I use an Office 2007 UPGRADE version (retail) and do a clean install without a previous version of office on the comp?

I currently have XP and Office 2003 professional installed. My office copy is an unbranded OEM version.

I plan to re-format and install Windows Vista Home Premium cleanly and then install Office 2007. Can I do that with an upgrade copy without installing Office 2003 first?

The full versions are just W-A-Y too expensive. Thanks.

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Many users who have upgraded from Microsoft Office 2003 to Office 2007 may find Office 2007 a bit difficult because of the new toolbar and arrangement of buttons. So, there is a free add-on for Office 2007 called UBitMenu which will add the menu bar and toolbar of Office 2003 in Office 2007 under a ribbon named as Menu. Download Link More Info Homepage

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Reinstalled all Sony Pre-Loaded software,
which did NOT include any Prior version of MS Office. (Other than a Trial
Version of Office 2003 which I never used or installed. It's still in my
computer) Have no idea what version it is. Simply doesn't say because it's never been installed. It's sitting in the same start menu as all of the other MS Office 2007 Programs.
In another message forum I was told to delete it. However, Office 2007 Pro worked fine for 2 days with the Trial program still sitting in the Start folder.

I managed to install MS Office Professional 2007 and it's worked
for 2 days without a hitch. Today, I get the error message when I try to use
Outlook "Cannot start MS Office Outlook. Cannot initialize MS Office Shared
Utilities. Restart your computer Or reinstall MS Office Outlook." No Luck!!
Also, when I try to start up MS Word, the message says "Not enought memory
to load Word." (I have 2 Gig of Ram and a 320 Gig hard Drive???)

When I insert the Office Pro 2007 disk to Reinstall, the message is: "The
path you have chosen does not point at a qualifying upgradable product.
Click Try again or Cancel to quit setup."

I also don't have ANY previous versions of any Office Suite program to use.
I had Office 2003 Pro installed but that was deleted when I purchased Office 2007 Pro. I do have the disks for Office
2007 Pro.

For the record, I am an American living in Cali, Columbia. It... Read more

Answer:Reformatted My Hard Drive And Cannot Reinstall MS Office Pro 2007 in Office Setup

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Good Evening Everyone,

I have a few questions concerning the Installation of 2010 Office. I know that I have to uninstall Office 2007. I have no clue on how to save or where to save my documents from Office 2007. The documents consist of Word, Excel, Powerpoint and a few various folders. Should I from the Start Menue click on Documents select all and copy. Where should I place this copy? Can It be left on my hard drive? After I install Office 2010 can I then copy the "Document File" and place in Documents. Will all the files end up in the proper place for their programs, Word files go to Word, Excel goes to Excel so on and so forth. Thank you so much for all your help and cooperation. It is greatly appreciated. I hope I described my situation correctly. I look forward to hearing from you.

Answer:2010 Office Professional Plus to Replace 2007 Office Small Business

But you don't have to uninstall Office 2007 to upgrade to 2010. That's the general rule as you can generally upgrade from lower SKUs to higher SKUs (Small Business to Pro Plus). As far as saving your documents, you can really save them wherever you like on your hard drive or on any CD or flash drive if you wish to do so. As far as file types, after 2010 is installed, they should all register properly for their programs so that Word documents open in Word, Excel Documents in Excel, etc.

Though if you have all of you documents already saved within "Documents" or "My Documents" or some other folder you've set aside and you want to uninstall 2007 before upgrading to 2010, the documents themselves will be retained when you uninstall, you just won't be able to really do much with them until you install 2010.

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MS Office 2007 - Microsoft Office Document Scanning is not able to recognize the scanner.
Every time when given scan its giving error message "Scanner not responding".
But scanner working fine when using MS Office 2003 - Microsoft Office Document Scanning. Also it works with software called Desktop Bind V2.

OS: Windows XP 32-bit
Scanner: RICOH IS200e Network Scanner.

Answer:Scanner not detected by MS Office 2007 - Microsoft Office Document Scanning

check if you have installed all the office updates.
check if there are any latest scanner drivers, update the drivers for your scanner.
run office diagnostic and check if there are any errors

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