Computer Support Forum

Office 2003 Hangs system when loading profile

Question: Office 2003 Hangs system when loading profile

I was recently called out to a client's business to address their Outlook 2003 problem on a computer running Windows XP SP 3 2GB DDR1 no CPU specs at the moment.

Once you open Outlook the only thing you get is an hour glass cursor, and the entire system hangs. You can press control alt delete and see the option to use task manager, but you can't click on anything. The only option is to hold the power button to shut down the system.

I've tried the repair option in add / remove programs, renaming the PST file, creating a new profile, deleting cached files outlook uses, running scanpst.exe, and installing Office 2003 SP3. Automatic updates are turned off at the moment, because it seems "hot fixes" seem to run a "cold chill" down my spine when 5 other things break.

The only time I've noticed any difference in the way the program responds is if I create a new profile and select the option to choose a profile when loading Outlook. As soon as a profile is selected you see all the directories flesh out and the program hangs.

The new profile I created is a blank slate and has nothing more than the MS Welcome e-mail in the inbox, so I'm guessing the problem is occurring as soon as the profiles are loaded, but I have no idea how to fix this issue.

The only step I haven't tried is completely uninstalling Office 2003 and reinstalling because they can't find their original discs. If it comes down to that I've got magic jellybean installed and can pull the product key from there, but I'd rather not go that far if anybody has some ideas. I spent close to 4 hours working on this problem and would appreciate any advice.

Edit: One thing I have not done is uninstall AV currently running AVG Free 2011 and registered version of Malwarebyte's Antimalware. I did disable the e-mail scanner component in AVG, but that didn't have any effect.

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Preferred Solution: Office 2003 Hangs system when loading profile

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Office 2003 Hangs system when loading profile

Status Report:

Still haven't managed to keep the system from hanging when Outlook 2003 is opened so we've opted to use Outlook Express. I'm having a slight problem with it though. My client somehow created a hotmail account in Outlook, and now the old PST file is not the file the default profile is using.

Since I can't open outlook without taking down the whole system, do you guys know of a way to import the pst file into Outlook Express, or any other programs that might be able to convert it to a csv file for me?

I've tried the normal import option and selected the "outlook" profile, but all I get is a set of empty folders and no contacts at all.

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Hello folks,

This is my first post here. I'm an IT security student at a local tech college and one of my wifes friends has a computer problem she's asked me to look into. I don't know much about this machine or the circumstances around which the problem arose. I've been playing around with this machine to see what I can do with it but I'm stumped. Here are the symptoms:

The machine goes through it's POST and loads WinXP Home SP1, gets to the Welcome screen and things go a bit slow but finally gets to the profile selection screen.

When you choose a profile it gets you to the desktop with the background image loaded and that's as far as it will go. The mouse pointer moves around the screen just fine but no icons appear and the start button is fact anything you click on (which isn't much) yields no response.

This state persists in Safe mode, VGA Mode, Debug Mode and Last Working Configuration mode.

I can get it into Safe Mode With Command Prompt mode and can navigate the file tree.

Regedit works fine but I'm not sure what I'm looking for there, if anything.

I've also tried to get it to create a BOOTLOG but it either won't do so or I'm not looking in the right places for it.

I don't know much about this machine other than it has WinXP Home SP1 on it, an ASUS A7N266 mobo, a Radeon 8500LE vid card, and a Western Digital HDD. I think it's an Intel P3 1.7GHz CPU as well.

Basically I&#... Read more

Answer:WinXP Home SP1 hangs when loading profile

Quick update:

Leaving the machine idle in Command Line Safe Mode eventually starts the screen saver which runs incredibly SLOWLY.

Could this be:

Bad RAM?

Bad Video Card?

Corrupted Video Drivers?

Everything appears fine in the BIOS but so far I can't seem to generate any helpful debug information/logs at startup.


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setup new laptop, installed office 2013 through office 365 licensing. fired up outlook, setup the user, outlook hangs on the loading profile stage. i erased the profile added another, same thing. since restoring to factory settings on SSD doesn't take long i did that, reloaded everything, same issue. word also does not work. when you load word 2013 and double click blank document it stops responding.


Answer:Outlook '13 hangs on loading profile, even after wipe and restore, Word '13 freezes 2

Back in the Office 2003 and 2007 days, Outlook and Word would do this when the template got corrupted or infected with a virus. I don't know if the current Office uses that same template, but if it does, just delete it and allow Office to recreate it.

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Hi there,
I have been running Office 2003, IE7 and MS XP with all the updates. I also run a small home office wireless network using a US Robotics 9108 router with a USB network printer attached (Brother MFC). I have a Lenovo 3000 N100 laptop with wireless connection to the router and the other home computer is a Dell desk top using a cable.

The network and applications on both computers worked fine for a few years until I recently tried to print an adobe picture I had downloaded from a news site. My laptop hung and wouldnt do anything and I eventually had to restart it manually.

Since then on both the laptop and the desk top Office 03 applications - especially Word and Outlook as we use them the most hang almost every 9 or so seconds for about 1.5 seconds. At the same time I have noticed that both machines have slowed down considerably and I have a lot of trouble accessing the network printer.

If I uninstall the network printer (any network printers) the hanging goes away. If I turn off the network on/off radio button, Outlook freezes and I have to turn the button on, and close Outlook using Task Manager.

This is obviously very frustrating and I have searched the internet for a solution. There are many that have similar issues but none that I have found that are the same, and no fixes I have encountered have worked.

I keep my machines as 'clean' and maintained as an intermediate user can (ie I can follow instructions and can do first aid, but not at programmin... Read more

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I just installed 2003 and I am experiencing the programs from office running slow(like it is trying to save or is busy) while I am working.
I have turned of all of the save options in word.

Does anyone have this issue or an idea of how to fix it?


Answer:MS Office 2003 slow or hangs

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HiHave a software problem, my one yr Sony laptop computer comes preinstalled with sixty day trial for MS Office SB Edition, however I have misplaced the 25 digit activation code. I have just reinstalled all my software due to a virus and have also loaded on MS Office Pro 03 for which I own the original cds as opposed to MS Office SB which comes preinstalled on my laptop hard drive However when i look under programes I can only see MS Office SB Edition, and each time i start up Word or Excel it asks me for the 25 digit reg key. I am unable to see MS Pro anywhere and start it even though i loaded up software and entered activation code. I have tried entering the activation code for MS Pro onto the SB editon when prompted but it doesnt like it. Any suggestions, assuming what I say makes sense?

Answer:Loading MS Office Pro 2003

Try uninstalling whatever versions of MS office are present in add/remove programs and then install again via the CD that you have.That should sort things for you.

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I was loading Office 2003 onto a clean system and I get a message that saids the file yS561401.CAB cannot be found. If you have loaded this software from the CD please insert it into the drive. Well the CD is in the drive. Can anyone tell me how can I get this file that it is looking for?

Thank you!

Answer:Loading MS Office 2003

ther is an error on the cd itself or on the cd-rom try clean them..........or try to downhload the source in your hard disk and setup from it..

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I am having a lot of problems with Office 2003 Word, which hangs on exit with this info in event viewer, cannot find much info re this so tried a Hijack this log below, I would much appreciate any ideas on who Word is soooo slow and always hangs on exit - many thanks in anticipation.

The description for Event ID ( 1000 ) in Source ( Microsoft Office 11 ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: winword.exe, 11.0.8328.0, 4c717ed1, winword.exe, 11.0.8328.0, 4c717ed1, 0, 0046b8ca.

This is the Hijack This log file of my PC, any ideas much appreciated.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 13:17:40, on 10/03/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\Program Files\AVG\AVG2012\avgcsrvx.exe
C:\Program Files\Common Files\logishrd\LVMVFM\UMVPFSrv.exe
C:\Program Files\AVG\AVG2012\avgfws.exe
C:\Program Files\AVG\AVG2012\avgwdsvc.exe
C:\Progra... Read more

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dear tech guy i put office pro on my sons laptop it loaded automaticly but when i load it onto my daughters it comes up on screen saying this (window installer)error opening instalation log file verify that the specified log file location exists and is writable
i have also put it into my main computer and it loaded up no problem now im not the greatest at this kids call me pc dumbo but something tells me something is missing from this said laptop please please could you help thank you lazza windows xp on laptops

Answer:office 2003 loading problem

Yikes. If you only have one copy and one license, you can only install it on one computer. Sometimes the licenses allow two computers if one is a laptop and the other a desktop and the two are not used simultaneously. With 3 systems running the same license / key, you're going to run into activation problems.

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Just changed my O/S from XP Pro to Vista. When trying to load Office 2003 to Vista, I get the following message.
"Error executing file" The requested operation requires elevation".
Any ideas about how to continue the installation?

Answer:Loading Office 2003 in Vista

Hello moonbeam

Load the Office 2003 CD and cancel the automatic setup.

Go to My Computer, right click the CD drive/Explore.
Find the installer/setup or exe file
Right click this file/Run as Administrator.


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Hey there, I hope someone can shed some light on this. Apologies if this is the wrong forum.

My laptop has stopped opening microsoft office applications completely, yet it still appears on the add/remove programs list. When an attempt is made to open a word file for example, a popup with Windows installer comes up and says it is installing, but nothing ever happens.

The only thing I can think has changed is I've recently been infected with viruses/malware and I also used CCleaner.. would this have wiped it? I really don't want to have to pay for a new pack.

Any help would be great!


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Having run office 2003 (student version) on our home Pc running XP for a couple of years now, we have just got our daughter a laptop with Vista on it. When trying to install the office package we get an error saying the system can't find file on the cd.Anyone any ideas?ThanksNeil

Answer:Problems loading Office 2003 on Vista

Check the cd for damage/fingerprints/other dirty marks and clean it if necessary.Sounds like the cd is not being read correctly.

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Hi All,
I'm posting this here per spunk.funk's instructions fom the Windows XP forum. The original post is below. Per his instructions I have also rerun the MBAM scan and attached those results as well. I tried running the dds scan but it seems to lock up part way through. It doesn't seem to lock up everything as I can still move the mouse, but nothing else responds and the clock seems to quit moving. The only way to recover is to hard reboot. I should also add that the bank said that the name of the virus is Gozi. All of the attached scan logs were run in safe mode as that is the only way I can get in without rebooting. I do have access to a Windows XP cd. Thanks for your help.

I've got one that has me completely stumped. My wife received notice from her bank that her PC had a virus. I ran a virus scan and it did detect and remove a couple of trojans and things seemed to be ok. For good measure I ran Malwarebytes just to make sure nothing was missed. It detected a few more items and I removed those.

Now when you load any profile on the machine, the profile starts to load, loads the desktop and wallpaper, and seems to load startup items. Then it just suddenly reboots with no bluescreen or any indication of the problem. I can boot into safe mode just fine and it does not reboot. I did uninstall the AV software as It had been acting a bit funny. I have also gone into the startup config and disabled all unnecessary startup options. I've also restored the files that Malwareby... Read more

Answer:System Reboots after Loading Profile

BUMP, please

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Hi All,

I've got one that has me completely stumped. My wife received notice from her bank that her PC had a virus. I ran a virus scan and it did detect and remove a couple of trojans and things seemed to be ok. For good measure I ran Malwarebytes just to make sure nothing was missed. It detected a few more items and I removed those.

Now when you load any profile on the machine, the profile starts to load, loads the desktop and wallpaper, and seems to load startup items. Then it just suddenly reboots with no bluescreen or any indication of the problem. I can boot into safe mode just fine and it does not reboot. I did uninstall the AV software as It had been acting a bit funny. I have also gone into the startup config and disabled all unnecessary startup options. I've also restored the files that Malwarebytes quarantined. The odd thing is that if I create a new profile in safe mode I can log into that profile with a regular startup until I log out. Then that profile also has the same problem and continues to have it.

I should also mention that this is a 2005 ish iMac running Windows on Bootcamp. Any help would be greatly appreciated. My wife has alot of data on the system that I would like to avoid losing if at all possible.

Answer:System Reboots after Loading Profile


the AV software as It had been acting a bit funny.

AV software acting funny means you are still infected. Viruses disable AV software so it won't detect the virus. Start MBAM again and Update it. Then scan it again. Click on the link in my signature for Virus Help do those things and post in that forum for more help.

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My MS Word keeps not being able to "see" the printer (HP Photosmart C5280). The program actually hangs up simply when trying to Open many documents.
The actual error message is as follows:
"The printer has not yet responded, but the Microsoft Office program may be able to proceed without printer information. Do you want to continue to wait for the printer?"
Whether Yes or No is clicked, the program just hangs up and needs to be killed through the task manager.

All other applications (email, excel, etc) print just fine. It is JUST Microsoft Word that is causing this problem.
I thought I'd try using the Add/Remove Programs method to Repair the install...however, I can't find my MS Office 2003 Professional cd. I actually didn't even think I had the Pro version (as I have located a Office 2003 Student/Teacher Edition cd) so therein lies my problem.
I believe I just need to find someplace that I can download the PRO11N.MSI file that the repair thing is looking for. Only problem is that I can't find it anywhere.
If anyone knows of where I can get it, let me know. If anyone knows what the problem might be or how to diagnose it without the cd, let me know.

The specs are as follows:
Dell Dimension 8400
Win XP Pro Service Pack 3
Pentium 4 3GHz

Answer:Word: Printing error (cannot see printer, software hangs) Office Pro 2003

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Can I (in addition) to an already installed Office 2003 install the Office 2007 version as well?

Or do they interfere each other?


Answer:Can Office 2003 and Office 2007 co-exist on a Win7 system?

Hi pstein,

I have had both versions installed on my Windows 7 machine without any conflicts.

This is not to say that it could happen, however mine was fine.


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My os is Win XP pro and when I try to load Visio or other programs the installation goes just beyond the product key screen and then stops leaving a message saying it cannot continue with the install but gives no reason or error code . I have Excel,Word, Frontpage, and other office programs installed and working. Please help.

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Hi Gurus,My system hangs while loading. It is forcing me to reboot the systemHerewith i am attching the hijackthis log. Please go through it and recommend me the necessary steps which needs to be taken to fix this.Thanks in advance.Kaman

Answer:System Hangs While Loading

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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During a recent windows update my pc froze, (mid-update) and I restarted my machine. Now windows gets stuck at the black" Loading operating system..."screen. After a long wait it will eventually display .........boot from cd/. When I boot from my windows dvd my os is not shown in system recovery. I Have also tried running start up repair from recovery with no luck. ANY IDEAS?????

Answer:Windows not Loading after update, hangs on "Loading operating system."

Hello deralickt and welcome to Seven Forums.

Are you receiving any error codes? Are you able to boot your machine in Safe Mode? If yes, see if you can access System Restore and go back to a date/time prior to the update. If you don't have a restore point you could also see if that update is showing in Windows Update History. If it is, try uninstalling it.

Safe Mode

System Restore

Windows Update - Uninstall an Update

The failed update may have damaged or corrupted some system files. From Safe Mode you could try running a System File Checker scan from an elevated command prompt (option two.) If problems are noted run the scan 3 times rebooting in between each scan.

SFC /SCANNOW Command - System File Checker

Since you have an install DVD you could also try a Repair Install to fix your currently installed Windows 7 and preserve your user accounts, data, programs, system drivers, etc.

Repair Install

A repair install may require that you reinstall a bunch of Windows Updates. I found it's safer (but more time consuming) to install just a few at a time rather than all at once. If you install a few at a time you can reboot, see if there are any issues, and if there are, you'll know exactly which 3 or 5 or 10 updates you need to remove. Reinstall them one at a time. They'll either all install correctly or you'll know exactly which one(s) are problematic. (If you install all at once and later find out there's a problem it's almost impossible to know which update is inv... Read more

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I have a home built PC, a Gigabyte GA-790FXTA-UD5 motherboard, AMD Phenom 2 X4 965, 2 x 2Gb DDR3 modules, 2 x Seagate SATA Hard drives. This has been running without any issues for about 9 months, I use it for the odd business letter, surfing the web and playing the odd game, nothing too frantic (Total War is the current thing wasting my time). The other night, whilst I was idly surfing, it simply decided to stop, and reboot itself. Or not, as the case may be.
It got as far as the ?Loading operating system? message.....and then nothing, it just sat there. Now, I was about to go to bed anyway when this happened, so I shrugged my shoulders and switched the machine off at the wall.

Since then, I'm stuck with that same message ?Loading operating system?, a flashing cursor underneath it, but nothing else.

I have a WINXP disc, so changed the boot order in the BIOS settings, putting the CD drive first and have tried to repair the Windows installation. It gets to a point where it says Windows will reboot in... seconds, but when it comes up again to the ?Loading operating system? message, I get the ?Boot from CD/DVD? message, ?Press any key to boot from CD?, but pressing any key has no effect.
If I press the reset button on the case (CTRL, ALT, DEL has no effect) it will restart, but we get the WinXP setup telling me that the previous ?update? (rather than ?repair?) hasn't been completed, that Windows will try to repair it again, and we go round in a big loop until ... Read more

Answer:"Loading Operating System".....and then it hangs.

I would use the XP CD to get to the Recovery Console...and then try to run the chkdsk /r command.Be sure to select the R for repair in order to get to the Recovery Console, rather than attempt a reinstall.How to use CHKDSK in the XP Recovery Console - Louis

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I've always had this issue, and that is that the system hangs after loading the WinXP logo at the black screen right before booting into windows.

Everything else loads fine, just that it will stay on a black screen for a minute or 2 and do nothing, then winxp will resume booting in a hurry.

My winXP Pro is at SP3, but it also occurs when i was on SP2 and does that also even with a fresh install of WinXP.

So anyone got any ideas? i heard it could be ram, though i am not sure. Besides that, my system is as steady as a rock with no real crashes or any other random symptoms at all.


Answer:System hangs before loading winxp sp3

Have all drivers installed?
Try unpluggning all of your USB devices...sound like a driver that take long time to initialise.

You could try and run bootvis.exe and see what is taking so long time to load:

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Can you have both MS Office 2003 and 2007 on the same computer without any issues??

Answer:Office 2003 and Office 2007 on same system?

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Hi, i restarted my computer yesterday after i was getting bad frames in a game i was playing, and after that it wont boot up. i let it run for ~10 hours overnight and woke up to the same thing. i have searched and searched for the resolution but to no avail. I am able to boot into the WinRE environment and startup repair fails at the system integrity check (sfc) but when running it myself with the args /scannow /offbootdir=d:\ /offwindir=d:\windows\ it passes successfully. i manually removed a driver for a usb com port that i had installed recently but that didnt work either. trying to use safemode reveals the computer manages to load up to CLASSPNP.sys and then never continues. So right now im stuck, i have looked around and asked around to no avail. Can anyone help me diagnose?

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I just got a new board, a Zotac IONITX-A and am having a problem. It boots to BIOS fine and will start booting from HDD, USB CDROM and USB Flash drive.

However, at some point in the load, the system just freezes. I have tried booting the following:

From a USB DVDRW drive (case only has room for one 2.5" drive):
- Windows 7 RC Setup DVD
- Windows XP Setup CD
- Linux Mint 7 CD

From SATA HDD (OS originally installed in other systems, two different HDDs):
- Windows XP
- Windows 7 RC
- Crunchbang Linux installed in own partition
- Ubuntu linux installed using WUBI (contained within file in WinXP partition)

From USB 4GB thumb drive:
- Puppy Linux

Both of the Windows setup disks run the setup loader up to the point where the screen says "Starting Windows". The screen freezes and just continues to display the same thing.

Same thing running Windows XP and 7 from an existing installation on an HDD. In the XP boot process, it hangs when the Windows graphical splash screen is still fading to full brightness, I see a washed-out "Windows XP" and the process indicator.

On the linux partitions it freezes at various points, after the GRUB boot loader but before showing a graphical desktop. Howevere, it seems to be while there is still some text process to display.

I have tried two brand new sticks of RAM (Crucial Rendition 1GB 1X1GB PC2-5300 DDR2-667 240PIN DIMMs), singly and together. Have not run Memtest86 because I just got it last night and had to go to be... Read more

Answer:Solved: System hangs while loading _any_ OS


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System locked up while running EVE Online. Now locks up after loading the startup items after reboot. Loads in Safe Mode w/ Networking just fine. I thought it was a driver issue so I updated my video card and motherboard drivers. System ran fine for a day or so.

Locked up again while playing EVE, then upon reboot again. Detected a Trojan infecting BitTorrent. Cleaned it.

Ran fine for another day or so... locked up while playing EVE and upon reboot.


DDS (Ver_09-02-01.01) - NTFSx86 NETWORK
Run by Administrator at 21:11:04.64 on Thu 03/12/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1651 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)
AV: McAfee VirusScan *On-access scanning disabled* (Updated)
FW: ZoneAlarm Pro Firewall *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Internet Explorer\IEXPLORE.EXE
F:\Dakhtoth\Download\dds.s... Read more

Answer:System Hangs After Loading Startup Items

Hello Deiain Welcome to the BC HijackThis Log and Analysis forum. I will be assisting you in cleaning up your system.I ask that you refrain from running tools other than those we suggest to you while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond the your topic and facilitate the cleaning of your machine.After 5 days if a topic is not replied to we assume it has been abandoned and it is closed.Please perform the following:Do an online scan with Kaspersky WebScannerClick on Kaspersky Online ScannerYou will be prompted to install an ActiveX component from Kaspersky, Click Yes.The program will launch and then begin downloading the latest definition files:Once the files have been downloaded click on NEXT
Now click on Scan SettingsIn the scan settings make that the following are selected:Scan using the following Anti-Virus database:Extended (if available otherwise Standard)
Scan Options:Scan Archives
Scan Mail BasesClick OKNow under select a target to scan:Select My ComputerThis will program will start and scan your system.The scan will take a while so be pat... Read more

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My system is infected with some virus which i am not able to get rid off. Please help me get rid of these virus.

Symptoms and observations:
- system hangs in 5-15 minutes. Acts as if it has its own brain.
- task manager shows 100% cpu usage in no time
- system makes beeping sound
- at start up i get "Error loading: C:/documents and settings/..../local settings/application data/hrcopul.dll" The specified module couldn't be found.
- Downloader.Agent.uj shows up no matter how many times i delete it in Anti spyware programs. Downloader.Agent.uj shows up in AVG Anti-spyware 7.x (latest version)
- at the system startup it directly starts without giving me an option to select 'Start using windows 2000 professional'. I am not sure if i am supposed to be concerned about this. However if i use F8 at system start up i get those options which would ask you if i need to start in safe mode, etc..

Threats that show up in AVG Anti-spyware program:
- Downloader.Agent.uj
- Downloader.Tibs.jy
I also noticed Trojon, and some other worms before. I am not able to run my AVG Anti-spyware program long enough to get these worms show again.

HijackThis Log:

Logfile of HijackThis v1.99.1
Scan saved at 8:59:41 AM, on 1/26/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\system3... Read more

Answer:system hangs, error loading hrcopul.dll, downloader.Agent.uj, HJT log

Hello and Welcome. Please subscribe to this thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

That's quite a collection of nasties you have on your system. Let's see what we can do about cleaning it up.

This is but Round 1 of what could be several posts. Please see this thread through to completion.

From some of your comments, there may be more than malware related issues on this system, but we'll do our best to help.


Download combofix.exe to your desktop.

* IMPORTANT !!! Place it on your Desktop.

Click the Windows 'Start' button > Select 'Run' - then copy/paste this into the run box & click OK
"%userprofile%\desktop\combofix.exe" /v ldcore rpcc When finished, it shall produce a log for you. Post that log in your next reply. ... Read more

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My wife's computer crashed yesterday. She got a blue screen and then it rebooted. When it boots it will load the BIOS but then just hangs on a screen that says loading operating system. I tried using the win7 recovery disk, but it was unable to repair the startup issue. I am also unable to select which operating system to repair as it does not list any. I think her hard drive died, when I try to select the hard drive to load the OS from it just tells me the disk needs to be formatted. Are their any other recovery steps I should take? Is there any way to definitively tell whether the hard drive is dead?

It's a custom build running windows 7 ultimate x64
Gigabyte motherboard
Western digital HD 1Tb @7200rpm
AMD phenom II black
Radeon Hd 7950
8gig DDR 3

Answer:Windows will not load, hangs at 'loading operating system' during boot

To specifically test HDD have a look here
Hard Drive Diagnostic Procedure
For general troubleshooting this will help
Troubleshooting Windows 7 Failure to Boot

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i dont know where exactly to put this since it spans such a massive amount of software and hardware anyways:

I have a Dell Inspiron M1050 with an AMD Triple Core (2.3 Ghz) and an ATI Radeon 4250 HD Integrated.
4 Gb RAM
500Gb HDD
Windows 7 Home Premium x64 (obviously)

so, ive had this laptop for over 3 years, i know its past the expiration date. anyways about 3 months ago it started getting the .wav explorer hang issue, where windows 7 tries to read .wav data and cannot support it therefor causing explorer to freeze. this was annoying but i fixed it by editing the Registry so it no longer is allowed to read .wav information.

After doing above however i realized that it was time for my annual Format and Reinstall. i completed that, updated everything, i have my 6 programs i actually keep on the computer and for some reason its incredibly slow. when i go to My Computer it will hang for a sec before loading drive info, and when i click to enter the drive it will freeze every other time. other weird symptoms were the drive pictures, in the left hand side (images for my pictures, music, etc) did not load. programs are taking forever to run, they run poorly randomly. and the worst is that webpages, completely randomly, wont load. itll be stuck in a loading loop. i run google chrome, but it doesnt seem to be software related. i have 15ms ping, 15mb down, 2mb up. so not internet.

the computer says it still has 4gb of RAM. and my cores (according to my CPU Usage monitor) arent bei... Read more

Answer:Odd Issues: Explorer taking 70k, Chrome not loading pages,system hangs

How close did you come to the perfect install in Clean Reinstall - Factory OEM Windows 7?

If there is much variance I'd do it over, wiping the HD first with Diskpart Clean Command.

Pay particular attention to how drivers are handled in Win7 as it's not at all like XP.

Once you get a perfect install you can save a Win7 backup image as described in tutorial so you never have to reinstall again.

If problems persist here are Troubleshooting Steps for Windows 7
to go over your install. You can trace resource hogs with Troubleshooting with Process Monitor - TechNet Blogs

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hey guys been meaning to post about this or a while now. For some reason when I go to power on pc 99% of the time it hangs at the "loading operating system" screen at the beginning. to fix this I hit the reset button on my case and it usually gets by the next time around. (sometimes takes 2 resets)

It also seems that this only occurrs when the system is cold. When I reboot after it's been running, I don't seem to experience the problem.

anyone have any thoughts? doesn't appear to be a big issue at the moment, but more of an annoyance. I just done want it to lead to another issue down the road.

thanks friends!

Answer:system cold boot hangs at "loading operating system"

I suspect the HDD.
Run Disk check and HD diagnostic please:
HD Diagnostic
Disk Check

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hi i am not able to upload MS office 2003 in my system.
operating system is windows xp. We r able to upload in the laptop but not in desktop, can someone help me in, how to find out the cause in my system?

Answer:hi i am not able to upload MS office 2003 in my system.

What happens when you try? What message(s) do you get?

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Hello! [I thought] I new a lot about computers until I bought a computer with the Vista Operating I just feel "dumb".

I was trying to reinstall my MS Office 2003 and as I installed it, my computer is looking for files from the various disks, this was not asked of me during the original installation [using XP] - they were found on the disk and installed.
I tried to find the files, but the program just sits there.... thinking.

So I bought MS Office 2007 Enterprise and during the installation, I keep getting messages the wwenterprise\msi or another [wwenterprise\cab]
simliar file is missing.

I am so depressed, I do not know which way to turn. I do need to have MS Office, so I need to determine if it is better to re-install XP from my old Dell Computer, or find a way to get MS Office 2003 to be compatible with Vista.

You folks out here are the "smart" folks... Please advise me as to what I should do to remedy this situation. Thanks.....

Answer:MS Office 2003 on the Vista Operating system


Office 2003 and more so 2007 are Vista compatible as I have had both running ok in Vista, use 2007 Enterprise as worksupplies me with this.

Are you logged on as Admin on the PC? if not do so to install the Office application, once installed its available for all users on PC.

What are exact messages you are getting on install? these will help trace issue and fix

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just bougth ASUS Vivobook Smart ME400 and tried to set it up. But first tiume it tried to log in i get "The user profile service service failed the sign in. User profile cannot be loaded". I can't do anything but restart or tyr again with the same result. I've tried to read other with the same problem but they all require that you can log in to some other account. I don't have one and don't know how to restart the pad in safe mode.

Could you please advise how to get this sorted??


Answer:User Profile Service not loading a profile

Hello Joh, and welcome to Eight Forums.

You might see if the tutorial below may be able to help. It applies to Windows 8 as well. Be sure to read all of it for all options.

User Profile Service failed the sign-in - Fix in Windows 8
Hope this helps,

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Hi all.
I really need some help from you guys.
I've just re installed win XP and i have done all the automatic updates except SP2...(i didn't installed it on the 1st version of XP too). Now when I try to run an office 2003 application (Office was already installed when i re installed XP) it tells me an error message : "The apllication failed to initialize properly (0xc0150002). Click on OK to terminate the application". And when to try to uninstall it it gives me this : "Setup has detected an incomplete windows XP service pack installation on your comuter. Office will not run properly until this update has been completed". I have the same error message when I try to install Office 2003 from the CD...what can I do???



Answer:System Pack error when installing Office 2003...plz HELP

I would like to add another problem to service pack troubles if you don't mind?

I have a Win2000 service pack that is not (Quote) completely installed either. The reason being this SP was made to report to M/S upon compelation of its being installed. The trouble is that in rebooting to install it there is no internet connection when the SP tries to contact M/S. There are certian P/Gs that I can'tload from M/S because this P/g is (Quote) not fully installed. HAHAHAHAHAHAHA


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Pentium 3 processor- 766 MHZ
128 MB pc100 RAM
Asus CUV4X mobo
(not sure HDD)

?? can this system handle Microsoft Office XP Standard 2003 <- link

Answer:Can this system handle Microsoft Office XP Standard 2003

most def it can

im willing to bet my 166 can handle office 2003

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I have a machine, a P4, 2.6 Ghz processor wth 2 MB RAM. It's set up to dual boot XP and Win7 RC. It has 2 hard drives with the first drive having win XP and Win 7. The secong HD is strictly data and documents.

I have Office 2003 installed on the C partition with Win XP. I,ve installed other apps on Win7, but installed those apps on the corresponding Win XP partition to save space. My question is: if I install Office in win7 to the same location it is on the Win XP partition, would I need to reactivate it after it is installed?

Some of my initial findings on Windows 7 RC is that is seems to run fine on this old P4 system, but it didn't find the nvidia video drivers. I have a newer Pentiun duo quad core PC which runs Vista, which I won't run the Win7RC OS on. Thoughts?

Answer:Installing Office 2003 on a dual boot Win7/XP system

You shouldn't need to re-activate it I Installed Office 2007 on my system just entered my registration key as normal.

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I had to reinstall the operating system on my ThinkCenter A Series and when I reloaded I noticed that my preloaded MS Office 2003 is now gone. What must I do to reinstall this? Can someone help please?

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I have newbie webmaster for a small E-store domain. We created 5 email addresses like
- [email protected]
- [email protected]
- [email protected]
- [email protected]
- [email protected].

All this time, I was using HORDE webmail for accessing all the above email accounts. I was not comfortable with the user interface.

Then I came across this article, which explained that I can have outlook 2003 as a mail client. Just I have to create seperate profile for each email account.

Following are the steps it was detailed out in that article.

Step 1:
open Control panel.

Step 2:
Open Mail.

Step 3:
Show Profile will be displayed. Then click add for adding a new profile.
My problem is, show profile is not visible. Instead it is displaying email accounts. As per the article, why it is not showing up in my system.

I tried my level best to find "show profiles" but no.

Can anyone help me with this problem?

O/S: win XP with SP2
Outlook 2003

Answer:"show Profile" for adding a new profile is not visible in Outlook 2003

Hi maddy2007

Welcome to Tech Support Guy Forums!

In Microsoft Outlook:
Help > About Microsoft Office Outlook
Does it say: Microsoft Office Outlook 2003
Or does it have a different version listed?

The Outlook you are using appears to be an older version, maybe Outlook 2000?
Which is fine, as the mode can be changed from Internet Mail only to Corporate/Workgroup mode, where you can add Profiles.

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We are wanting to up-grade our current Office suite Office 2003 to either Office 2010 or Office 2013.  Our PC's are running Windows 7
I would just like to know what peoples opinions and advice is on this?

Answer:Up-grade from Office 2003 to Office 2010 or Office 2013

 I can't speak to Office 2013, but I've done numerous upgrades to Office through 2010.  When you install the new version, you have the option to keep the old version or just replace it.  Starting with Office 2007 the familiar menu bar has been replaced with the ribbons which take a lot of getting used to for folks used to older versions.  There's a little program called UbitMenu that will add most of the menu bar functions back in the 2007 and 2010 versions that a lot of folks find helpful.  If you do opt to have two different versions installed at the same time, what happens is that when you switch from one to the other, it goes through a juggling act that takes a minute or so.  It's a bit of a pain, but if you need it, it could be a convenience.
Good luck.

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I have a 2004 dell laptop with a p4. It had run great until recently. My computer contracted a virus that caused Internet Explorer to pop up randomly and try and connect to the 'ultimate defender' web site. The virus caused a task bubble to pop up and display a virus warning, with various other virus warning windows continuously popping up. At various times it would even hijack my desktop and change it to a red hazard sign with a lighter red background that connected to a website every time you clicked on it. . I ran several spyware software, each one removing something new but the pop ups kept coming. I ran a registry repair program and after that my Laptop started Hanging up after the first reboot. The sequence is, I boot the computer, the computer loads, windows logon screen comes on, I put my password in and my profile loads but when the desktop appears the only thing that moves is the mouse. If I wait long enough the icons and folders will appear but this might take the whole day. I did one do ctl-alt-del and had the taskmanager pop up. The CPU was running very minimum.
I thought I messed things up royally, so I ran the restore function but it didn't help. I eventually ran a repair disk to see if that would fix anything. That didn't help either even though it replaced all of Windows XP op programs. The Laptop runs well in safemode network but not in normal mode. I did finally run RegistryBooster that fixed 779 errors, but the hang-up is still there i... Read more

Answer:Windows XP Hangs after profile log on

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Using Outlook 2003, Part of MS Office Professional Edition 2003, which has the capability of having multiple, separate & complete email addresses, each functioning in their own profile.

E.g. I open Outlook and it gives me a drop-down box to choose which email I want to go to, say email1 or email2.

Email1 has 2 "Contacts" areas defined.
1st problem is how to combine and synch these two. I don't want two.

Email2 as 1 "Contacts" area.
2nd problem is to combine the contacts from Email1 with Email2.

I thought these were *.pab files, but a search for *.pab comes up empty.
I do find multiple *.pst files

Any suggestions?


Answer:Help with Contacts Merge in Outlook 2003,Part of MS Office Professional Edition 2003

Oh, and I need tips on how to make SURE I've got the existing stuff backed up before I mess with anything. This isn't my computer I'm working on, and there are 4000 contacts involved.

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Customer has multiple liences for his workstations on his network.

Now thank to some great act of stoopidy at his end, mix up the CD Key as there are at least 2 work station (possibly more with that are using the same CD Keys).

Now the same act of Stoodity as activated the softwareware on Multiple times.

Now I have found Magical Jelly Bean Keyfinder v1.5B3 , this will help me find out what all the cd keys up to WINDOWS XP. How ever the MS 2003 Range is not included in this.

Does any one have any ideas on :-
* Finding CD Key for OFFICE PRO 2003 and FRONTPAGE 2003? (Definately)

* Changing CD Key for OFFICE PRO 2003 and FRONTPAGE 2003? How ever if all else fails, I can un-install and re-install.

* Unactivating MS OFFICE PRO 2003 and FRONTPAGE 2003 so that MS reconises it? (Optional)

Answer:Finding CD Keys and Unactivating Office 2003 and Front Page 2003

Is uninstalling and reinstalling with the proper key an option?


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Although Office 2003 Pro was NOT supposed to work with Windows 10, it has been just fine until Windows 10 Creators Update.
Now when I go to save a new document in Word 2003 in a different subdirectory from the default one, the dropdown freezes, and Word crashes with a message "Microsoft Office Word has stopped working". The document is rescued, but still can't be saved elsewhere.
I have tried almost EVERY one of the compatibility modes (win 8, 7, xp, 95, etc.) with essentially the same results.
I also cannot open .docx any more when I could previously in Win10 mode and I think compatibility mode too.
Can't open some spreadsheets in Excel, but using a compatibility mode seems to work. Could open a newer .ppt, but it crashed soon after. Compatibility mode seemed to work at least for that one ppt.
HELP... any ideas? I don't want to upgrade (I love the old interface), but feel I am going to be forced to get Open Office or similar.
Thanks in advance,

Answer:With Win10 Creators Update, Office 2003/Word 2003 Crashes

Have you tried uninstalling it and the reinstall it.

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I went from 8.1 to 10. My 2003 office files were converted to a format that I can no longer access with office 2003. Any suggestions?

Answer:Windows 10 converted my office 2003 files. Now I cant access them with 2003. Any suggestions?

Offive versions older than 2007 need this compatibility pack:
Also see my post here:
If you need additional help or have more questions or details to share, please join the site so you can reply in this thread... Please see this link for instructions on how to join Windows Central.

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Many users who have upgraded from Microsoft Office 2003 to Office 2007 may find Office 2007 a bit difficult because of the new toolbar and arrangement of buttons. So, there is a free add-on for Office 2007 called UBitMenu which will add the menu bar and toolbar of Office 2003 in Office 2007 under a ribbon named as Menu. Download Link More Info Homepage

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I was successful in installing Office 2003, activating it, and updating in Windows 7, but every time I open any one of the Office apps I have to click accept on the EULA box.† Is there any workaround to make the box go away permanently?

Answer:Office 2003 installs but EULA box appears every time I open an Office application

right-click on a shortcut to one of the apps, and select "Run as Administrator".After you do this once, you won't have to do it again.

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Good Day,

I've often used the Files and Transfer Wizard to move files in the Windows XP environment, including those for people moving from Office 2003 to 2007, however, I've just been asked to move a person from a computer that would result in them moving backwards from Office 2007 to Office 2003; is this possible? What concerns should be considered? Obviously if they have a number of documents saved in the 2007 it could be problematic, though could the compatibility pack offered by Microsoft offset that concern? Thoughts? Thanks.


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For those still using Legacy Office (97-2003) on Windows 7, any time you try to activate the animated Office Assistant, you receive a message that "The Office Assistant Requires Microsoft Agent 2.0 or better. The product is available in the Office System Pack." Read the following before installing:

1.) MS removed the MS Agent, which controls the Office Assistant on Windows 7 and above. The Hot Fix below, is contained in a zip file which restores the Office Assistant functionality to legacy Office users on Windows 7. The following link below will show you how to download the instructions to get the Hot Fix back. Note, if you are running Windows XP or below, you already have this installed and need not run it. See the separate Help documentation in MS Office, if your Office Assistant fails to appear in Windows XP or below.

2.) Furthermore, this fix is for Windows 7 only! Not Windows 8, Windows 8.1, or the Windows 10 Preview. You also will need to make sure you know the correct version of Windows 7 on your computer For example 32 or 64 bit. MS should sense the version of Windows 7 you are running, when they email you the instructions for downloading the Hotfix.

3.) The instructions say that this Fix only restores Merlin the Wizard, but it gave me "Clippy" which is the default Office 97-2003 animation.

4.) I was not able to get the Zip file to extract in the C directory or able to find the default file location the first time. But by clicking "Browse&... Read more

Answer:Solved: Solution for Loss of MS Office Assistant in Windows 7 (MS Office 97-2003)

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I'm running Windows 7 on my new computer, which came with a trial version of Office 2010. Rather than buy the full version when the trial expired, I installed the Office 2003 I had on my old -- now dead -- computer. I now find that I can't open the Word and Excel files I created with the 2010 version. Is there a 'cloud' site where I could send the 2010 files and have them returned to me as standard .xls and .doc files? Or is there a free converter available for download?

Answer:Solved: How can I open Office 2010 documents on a computer that has only Office 2003?

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I am new to the site so please forgive any posts I put in the wrong place until I get used to things.

I have just purchased my first laptop and have loaded Microsoft Office 2003 onto it. it is the L300 series.
My problem is that , although I have only loaded Word and Powerpoint sections of the Word suite, it looks like I am out of memory to install the various office assisstants in Word.

When I try to install any other assistants rather than the paper clip, I get a little box that says' you do not have enough memory to install any other assistants'

The laptop details are
Intel celeron t1600
3gb Ram
160GB hard Drive
Wndows Vista Home Premium

Any ideas greatfully received as I am a bit confused as to why I cannot install the other assistants.
I have very little on the laptop at present.

Answer:Satellite L300 - Can't install various office assistans for Office 2003

I googled and found this solution;

1 ) Download the MSAgent technology

2)Download the MSAgent2.exe file from
Run the download, accepting the UAC prompt (the security prompt) and select the option "This program installed correctly"

3) Start the console (command prompt) (type in RUN cmd)

4) type the following commands into the prompt
+copy c:\windows\msagent\agentdpv.dll c:\windows\system32+
+regsvr32 c:\windows\msagent\agentdpv.dll+

I found this advice here:

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Having upgraded my desktop PC to Office 2010, I need to import three seperate letter template files for use in Word. These were lost during the upgrade but are on my laptop, which still runs Office 2003, as .dot type files and I also have them copied to a memory stick. However, I am at a loss as to how and where to save them into the new programme on my desktop PC. If it makes a difference, I should add that I do not use Libraries and have disabled them.
Can anyone advise please?

Answer:Importing template files from Office 2003 to Office 2010

Problem solved - with a bit of advice from a friend! Unsurprisingly, it's very simple.

- Open the document in Word
- Click "Save As"
- Scroll to top of folder list and, under "Microsoft Word", click "Templates"
- Name the template and select "Word Template" in the "Save As Type" list
- Save it

I still don't know where they are saved to but I can now call them up and use them.


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I am running Office 2003 on Windows 7. My PC is only 6 months old and everything has been running like butter. All of a sudden Office files open slowly when double-clicked from their respective locations (they would normally blink up). If I open Word or Excel and then open the files from there, they open quick. Outlook on the other hand, is just slow to load up...which it wasn't before.

I did a ton of research online and couldn't get a clear fix. My thoughts are:
Anti Virus? (I'm using AVG Free)
Ad-Aware Free? (Ad-Watch live is on...however it was on before)
Windows update or office update?

But obviously I'm here to get your thoughts. It's a pain in the ass when I bought a new PC so it could perform quick, and now spreadsheets and email take 20 seconds or more to open.


Answer:Office files open slowly (Office 2003 / Windows 7)

I just wanted to add that when I disconnect the PC from the internet, the problem seems to go away?

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Hey guys, my wife is taking a course that requires her to install Office 2010. The issue is that she wants to preserve her current setup which includes Office 2003 and 2007 existing side-by-side on her Windows 7 (64-bit Home Edition) notebook.
The 2003/2007 setup is not one that she really wants to mess with (i.e., she has no interest whatsoever in uninstalling the two Office suites that she currently has), so ideally she would like to have Office 2010 installed temporarily (for the duration of her course) on the machine without interfering with the current setup.
What is the most painless way of doing this that does not involve shelling out for a second computer?

Answer:Installing Office 2010 on a machine with Office 2003/2007

Hi, welcome to the forum,
I had a similar situation here but in the end I opted out.

I removed both Office 2003 and 2007 and installed 2010, I then used virtual XP and installed 2003 there, 2007 and 2010 are too similar and the dll's will 'bite' along the way.

Even my 2003 and 2007 gave me issues after some time.

Have you checekd what the Microsoft Support site says?

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Can anyone tell me how to re-install Microsoft Office? I've just had to do a complete re-install of Windows XP Media Center 2005 Edition (as a parallel, repair function was not working on the original version) after a blue screen error nightmare followed by issues with the keyboard and mouse not being recognized. Those issues are now resolved and I was able to keep my data. I see everything in the system has been restored except Microsoft Office 2007. I can see the files but cannot access the actual program. My word and excel files are there but I cannot open them without the program. I do have the Application and Drivers & Utilities CD's (DELL Dimension E520). Any advice would be appreciated.


Answer:[SOLVED] Need to re-install MS Office 2007 in Windows XP - (actually Office 2003)

You need the Office 2007 installation cd . . If it came with the PC, Dell should have included it in the package of cd's with the system

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So this is odd. I have a user who is using office 2003, when she forwards an email to anyone using office 2007 the body of her forward is lost. However, if the email is opened via office 2003, webmail, or via a Smartphone the forwards are there. Iíve reinstalled office on computer A (the one with office 2003) but this didnít remedy the situation. Any ideas?

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Does anyone know if I can easily upgrade my Office 2003 Student version to Office Basic or Standard upgrade versions2007?

Answer:Upgrade Office 2003 Student to Office Basic 2007

Yes, the 2007 Home and Student version of Office 2007 will do it. There's no upgrade for it, just the CD with Word, Excel, Power Point and One Note, stick it in and follow the install instructions. However, if you're going to be using Office 2007 and transferring files between versions i.e. Office 2007 at home and Office 2003 somewhere else, it's worth knowing that Office 2007 uses a new file format that isn't recognised by earlier versions of Office. For Word its .docx, for Excel its .xlsx, and Powerpoint .pptx.You can download software for earlier versions to read the new format, or alternatively, anything you may transfer can be saved in the old format. Thought I'd point it out as you mention a student version of Office 2003, and not all institutions will be using Office 2007 yet.

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I plan to update Office Pro 2003 to Office 2013 with Outlook. I need some Advice on how to move all of my Outlook info in 2003 to Outlook 2013.
Thank you, Richard

Answer:Update from Office 2003 to Office 2013 saving Outlook

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Hello,  I recently "Upgraded" my Office 2000 to Office 2003 and now my prior documents will not print?  Searching/asking for assistance on how to rectify!!

Answer:Printing problem after upgrading Office 2000 to Office 2003

I'd start by updating the printer driver, or reinstalling for printer.Dave

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My PC OS is Windows 7 Pro and I am using Office 2003
I want to install Office 2010 on it.
I don't want two Office programs but I do want to keep My Doc's etc in the new Office 2010.
What is the procedure? 

Answer:Installing Office 2010 on a PC that is running Windows 7 and Office 2003

Hi fred93 The documents you created with Office programs aren't related to it. You can simply uninstall Microsoft Office 2003, and install Office 2010 and you'll be able to use them again. Simple as that.

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I had to restore a PC running XP Pro SP2 from the recovery partition. Having done so I had to re-register the Office suite installed on it (Office 2003 Basic Edition).
I had to register the software via the telephone as I do not have the original Cds.
This went fine.

Problem is, every time I open any office app I get a dialog box saying I must accept the licence agreement - If I decline the app will quit. I have accepted in every app and rebooted the PC. But still it appears

Any clues anyone?

Answer:Office 2003 askes for licence acceptance everytime an office app is used

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Hi all

I am using Windows XP and office 2003. I am using Microsoft Office Picture Manager to view tif files.


1. I open a tif file.
2. I make an annotation change eg: Use the hightlighting tool to hightlight some text. Fine, no problem!
3. I save the document.
4. I close the document and try reopening it:

I get this error:

"The file selected is not a valid Microsoft Document Imaging file"

I recreated my Windows XP profile and this resolved the problem

That was two weeks the problem is back!

Any ideas?


Answer:Problems with Microsoft office document imaging in Office 2003

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RibbonCustomize Starter Edition is a free add-in for Microsoft Word 2007, Excel 2007, PowerPoint 2007 that allows to reproduce classic user interface typical in Office 2003: - RibbonCustomizer? Starter Edition
An official guide about main features of this free version can be found here: Classic Office 2003 menu with RibbonCustomize Starter Edition
It should work on Win7, with same suggestions for Vista.

Answer:Customize your classic Office 2003 menu on Office 2007

Interesting and useful for MS Office users
Thank you

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I have an Excel file which has some moving objects as well as some drop down menus. I recently installed MS Office 2007 after erasing 2003. The Excel tables now are disabled, the file now looks like a picture, only the fields outside of the content are really clickable.I have tried to enable all macros, downloaded the MS compatibility pack, still same issue. Any suggestions/ideas? The file works in 2013 and 2016.I can share the file upon request ...

Answer:Office 2003 Excel file will not open with Office 2007

Thank you for your suggestions, here an update: I got the file working - how, no idea. I re-opened the original attachment, deleted the one I had on my PC and voila, it works.

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Hey All,

Here is my issue. The Company we consult for has not transitioned all of the way to Office 2007. We have a number of machines that still have Office 2003. Compatibility Pack works on almost all issues.

Current issue is one of our users received a PowerPoint 2003 that has embedded PowerPoint 2007 files. When the user opens the PowerPoint 2007 file Office 2003 shuts down. He has to download the 2007 file to his desktop.

From what I can see this is because the file conversion process shuts down Office 2003 before attempting to open the PowerPoint 2007 file.

Another issue that may be complicating the error is we had to run a Fixit patch from Microsoft that was causing Excel, Word and PowerPoint to be scanned which caused long opening times. I don't remember the KB article for that one at the moment but will find it if I need to.

Thanks for any help in advance.

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Current Office Pro 2003 user. Saved .pst files and used registered MS disc to load Office 2007 SB. Sucess except for Outlook with message "The operation failed due to an installation problem. Reinstall Outlook and try again. If problem persists, please reinstall".
Tried all disc options of reinstall, repair, add, etc. to no avail. (Outlook is displayed on Add/Delete with red cross!) Aware MS Technet states "Office Outlook 2007 cannot coexist with previous version of Outlook on the same computer". Removed outlook.exe (2003) but still no advance. Cannot see how to remove Outlook 2003 in totality.
Reason for buying Office 2007 was to try and avoid frequent crashes of Outlook 2003.

Before I delete Office Pro 2003 and try a virgin installation, of Office 2007 SB, your advice, please, Bellini.

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I did an upgrade installation from Office 2003 PRO to Office 2010 PRO. I had several issues with Access denied on C:\Config.msi. I usually select retry and all is well. I think I may have missed one of the retries before I did the system restart.
Now I get an error 2203 whenever I reboot, and the Office 2003 installer keeps popping up anytime I try to do anything.
I tried uninstalling Office 2003 and was told that I had a corrupted install. I tried re-installing it and it seems to just hang.
I also tried to uninstall and repair Office 2010.

I'm at a loss at this point.


Answer:Problems after Upgrade Installation from Office 2003 to Office 2010

Do a restore point to before you installed office 2010. then uninstall the office 2003 and do not upgrade.

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Many friends complaint the ribbon of office 2007 too hard to use, I almost recommend them Classic Menu for Office 2007, for this deserves your try. Not only brings back the classic view, but also remain the new office menus and the ribbon.
If you are experience the same problem, except this office add-in, do you have any way?

Answer:Office 2007 switch office 2003 classic view

Hi Julie,
Welcome to the forum,
What I can't make out from post. Is this a question or are you informing?
It's the way you phrase your request that does not really reflect what you want or need.

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Hello all,
i am in desperate need of your help , Actually i was using XP with office 2003 and was using outlook express as my E-Mail. i use to create word file and there was icon that i use to just send E-Mail ( it went through outlook express). now i have windows 7 and it dosent have out look express i have to use office outlook. now when i create word file and send it it says there is an error. i just want my old world files to go into out box of Microsoft office outllook. please remember i use old files. the new file are going through but the old one dosent go. Please help.
Thank u in Advance

Answer:Help with Office 2003, Office 2007, Outlook Express, Windows 7

Outlook Express is not available in Windows 7. Try and use Windows Live Mail instead. It works with most e‑mail accounts, and you can import your e‑mail, contacts, and calendar from Outlook Express into Windows Live Mail. Windows Live Mail puts all of your e‑mail in one place.

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As my old Office has more stuff on it than Home and Student, should I uninstall the old programme before installing the nwq 2010 Home and Student version or can I retain the benefit of Outlook,Access and Publisher from the old versions if I install Home and Student without uninstalling the old version?

Answer:Changing from MS Office 2003 pro to MS Office Home and Student 2010

You can run both on the same PC with no problems. Just put the shortcuts you want from each programme on the desktop.

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I installed office 2007 ultimate alongside office 2003 professional. Microsoft outlook and publisher was removed from my office 2003 prior to office 2007 installation. I also opted not to install microsoft outlook 2007.

It seems that each time I load word 2007 or 2003 after previously opening the other version (ie. load 2003 followed by 2007 OR load 2007 followed by 2003), a window would opened up indicating that either the configuration or installation process is taking place, hence delaying the startup. However, once the program has started, it would run without problem. I do not intend to unistall my 2003. There was no problem loading excel 2003/2007, powerpoint 2003/2007 and access 2003/2007.

I am running on Windows XP SP2 that is regularly updated. Thank you

Answer:instaling issue Office 2007 alongside office 2003

Try deselecting Word as your Outlook Email editor. I suspect that will be the issue, as it reconfigures Outlook 2003 each time to the changed Word version?

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I have a user that has Office 2003 Basic and I need to add PowerPoint 2003. Can I use the Upgrade version of PowerPoint 2003 or do I need to buy the "full" version of PowerPoint 2003? We are running Windows XP, SP3.

Answer:Adding PowerPoint 2003 to Office 2003 Basic

If you just need a PowerPoint viewer, Microsoft has one available for free hereI would think that the upgrade would look for an existing version, not find one, and therefore not installThis artice should help

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I have automatic Windows Update on each day but it will not update for OutLook 2003 and Office 2003 including Security Updates. Help?

Jerry Ryan
Gulf Breeze, Florida

Answer:Failing to Update for Office 2003 & OutLook 2003

Jerry: Go to Start>Windows Update. At the site you will see Update to Microsoft Update. if you have not already done this, do it now.
If you update to Microsoft Update, then both your Office product updates and other updates will be listed when you click Custom updates.
It's a good idea to do this periodicaly, even if you have Automatic Updates checked, because there may be hardware drivers on your system that need updated. Automatic updates will give you both Office and Critical updates for your computer, but not Hardware updated.s.

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it all of a sudden said cannot load user profile loading win xp pro default settings and then from then it just takes for ever to load maby 4 min i waited that long and reset safe mode no problem i hear oulook has sumthing to do with this any one help me before i formatted cpu cause it wouldnt load at all takes for EVER now same thing there must be another way any one please email me [email protected] THANKS

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I have been using Office 2003 with the serial number from the group licence purchased by my company.

Outlook and Word now tell me every day (!) that my copy is illegal. I have obtained an original CD from my company with it's own serial number.

I would like to install it 'on top of ' the installed version to legalise it. I have backed up the .pst & relevant files on another hard disk.

Can I simply install on top without losing data in my current installation, or do I have to uninstall & reinstall?

Thanks in advance,


Answer:Installing Office 2003 'on top of' Office 2003

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Hey guys I just got done installing the Creator's Update and whenever I log in to any profile it just hangs at a black screen with a dialog saying "Preparing to delete from Programs" along with "Discovered 0 items (0 bytes...). It's done it on both local and active directory profiles. Any idea what's cause this and how to get by it? Thanks!

Answer:Every Profile Hangs At Black Screen After Creator's Update

Was there any error code?
Open administrative command prompt and run:
sfc /scannow
dism /online /cleanup-image /restorehealth
Let us know if these completed successfully or found integrity violations
Create a new brand new user profile and see if there is improvement or no change

If none of the above work open administrative command prompt then copy and paste:

Then find these logs and post using one drive or any cloud program so we can view the logs in notepad

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Several months ago, I downloaded the beta version of Office 2007. I decided to remove it and go back to Office 2003. Ever since, I can no longer access Outlook 2003 and I am using the 2002 version. The other Office 2003 functions I am able to use. Also, I am unable to install Office Updates because when I do, Outlook 2002 and Word 2003 lose some functionality and I have to restore.

All suggestions are welcome.


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On my laptop I was running MS Office 2003 Professional. I decided to upgrade to MS Office 2007 Professional. I thought my CD and key were legitimate. After installing, I found I couldn't activate the software. The new installation apparently wiped out the MS Office 2003.

Is there anyway for me to return to my MS Office 2003? I'm using a Dell and tried to return to a previous setpoint, but that didn't work, something about a patch missing.

Any ideas?

Answer:Installation of MS Office 2007 Wiped Out MS Office 2003

joanstev said:

On my laptop I was running MS Office 2003 Professional. I decided to upgrade to MS Office 2007 Professional. I thought my CD and key were legitimate. After installing, I found I couldn't activate the software. The new installation apparently wiped out the MS Office 2003.

Is there anyway for me to return to my MS Office 2003? I'm using a Dell and tried to return to a previous setpoint, but that didn't work, something about a patch missing.

Any ideas?Click to expand...

Where did you get the 2007 Office from?

Do you not have the 2003 Office CD to reinstall it?

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I'm on Windows XP w/SP2. It had Office 2003. I've had my computer since 2004.
Before I installed Office 2007, Office '03 worked fine. Then I needed '07 for a college class and installed a trial. Office '07 worked fine, but the MS Word shortcut in my quicklaunch bar pointed to Word '03 still. Whenever I'd hit it by accident, it would try to install Office '03("Please wait while Windows Configures Microsoft Office Professional Edition 2003). I canceled it on the second screen and it worked anyway.

The second screen had this:
Installation Error: File not Found

A required installation file SKU1E3.CAB could not be found.

Before, I'd hit cancel and MS Word '03 would get to working anyway. Then I'd close it and go into Word 07. I think there was some error message, but I don't remember it. Now, I just uninstalled an Office '07 trial. The same thing is happening again, but now when I hit cancel, it says "fatal error during installation." It's a different error message from the one I got last time.

I really need help here. I've got homework due tomorrow for some online classes, and need Word to do it.

I tried going into control panel > Add/Remove Programs > Office '03 and clicking change to do the repair thing, but it led to the same problem.

Thanks in advance. If you need any more information to help, please let me know. I can't open any Office items. This Windows Installe... Read more

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Just about to install office 2003, but want to check if it is possible to open Office 2003 files with Office 2000 with minimum loss.Any experience?

Answer:open office 2003 files with Office 2000?

you should have no problems as i run office 2003 and my co-workers run office 2000 and they can open fine.I think it is only if you start encryting them that causes a few problems

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It is possible to open a Word 2003/Excel 2003 document in Word 2007/Excel 2007. But some time we have to work with Word 2007/Excel 2007 files at a PC where Office 2003 is installed. Can it be possible?

Answer:Office 2007 files opening in Office 2003.

Microsoft Office Compatibility Pack

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I'm confused - I'm running Office 2003 as an upgarde from Office 2000 - I keep getting recommendations for upgrades to Office 2000 (e.g Service Packs) - difficult to know whether the upgrades are relevant.....Sheila B

Answer:Office 2003 and Office 2000 service packs

I have Office 2003 Standard (Word, Excel, Powerpoint and Outlook) - upgraded from Office XP (2002). However, I also have Frontpage 2002 and Publisher 2002. Office Update therefore offers me service packs and updates for Offixe XP. When it installs, it only updates the components for Frontpage and Publisher - I know because it asks for the relevant CDs.Maybe something similar applies to you?

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Is it possible to make Office 2003 works like Office 2000? I like some functions in Office 2003, e.g. Embed TrueType Fonts (I use some special fonts which not many people installed), format protection (the document will be looked the same on my machine as well as other people) and "docuement integrity protection" (other people can read it but not change it).However, GUI and the way of interaction with 2003 are not samething I want. Basically, it is too clever for me. I like the way of 2000 in which I can decide the structure of my docuement. Onc of most critical problem which prevent me to switch to 2003 completly is the copy and paste function in powerpoint 2003, I ask in here, but no solution yet click here.To restate my difficult, my slide in powerpoint does not follow standard structure which powerpoint 2003 forces on users. Each of my slides may have several objects, some Equations (generated by MS Equation editor or Mathtype) one or two graph from MS Visio. In PP 2000, I just Copy and Paste if I need to duplicate a object and modify it later. But I cannot do it with PP2003, the object do not copy properly (size changed) and the whole slide rearranged (possibly follow standard slide structure). I can do it use Paste Special and select correct object type to paste, but this could waste a lot of time if I do it regularly which I do.What I need is some kind of switch (setting change) to make Office 2003 either work as Ofiice 2000 way (such as classic view in Win EXplorer) a... Read more

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Hello all, the entire Office 2003 suite one day looks old like 2000 or Windows 2000 icons in general.

Does anyone know why this happened and how it could be fixed?


Answer:Entire Office 2003 suite looks like Office 2000

This had happened to me once but in office 2007. It happened when I tried to open an older file type so It went into compatibility mode, which also changes the layout.

Not sure if its the same thing with office 2003 but go into options, advanced, and see if you can find something like compatibility options or layout.

Anyway if its not their your looking for some kind of option like that so snoop around all the options, views, and windows menus.

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Good Day TSG members

Just would like to do a bit of sharing about upgrading of office 2000/97 - 2003

Currently I am doing an office upgrade for my company and these are some of the problems i encountered. Taking this chance to ask for advises as well.

1. Several office documents (Word, Excel,Powerpoint) images turn upside down when opened in office 2003. I have tried searching for solutions to this problems. However, the closest information i found in in this microsoft white paper regarding office XP;EN-US;822228

2. Many of my users who migrated from outlook 2000 to outlook 2003 experinced numerous incidents where their email appears blank when it is being sent out to the clients.
The only information i found regarding this is from the microsoft website;en-us;833986&Product=out2003

I have yet to find a solution to this problem as this hotfix came with a price.

3. The Microsoft Photo editor is taken away in office 2003 and now the users can no longer edit pictures, this is a big problems as most of my users find this software useful in simple graphic editing.

I tried to reinstall the feature from the office 2000 cd... it does work, however, the users can no longer print from the photo editor as it keeps crashing when the print command is issued

4. The photo editor is now replaced by a microsoft picture manager which allows the user to see the graphic file. Howev... Read more

Answer:Upgrading from previous office to office 2003 suites

tben said:

Good Day TSG members

but it seems impossible to solve such problems.And i am starting to be skeptical about the purpose of upgrading of such software, I am starting to feel that it is simply,a piece of junk. Advises anyone?Click to expand... though a non-answer is the answer. I am over on techrepublic too and we are sharing some of the same problems.

Thanks for the link to this site! Very interesting...

Warm regards,

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I've an almost new machine that I've installed Office 2007 Home & Student. On my previous machine I had Office 2000 premium installed. Since Home & Student is just Excel and Word I was wondering if I can install Access and Outlook from my old Office 2000 CDs to compliment my Home&Student? I rarely use access and would use outlook only for the calendar so this is low priority for me and I don't want to chance screwing up my Office 2007 for something I'd only use a few times a year unless I've some assurances that it would work. Does anyone have experience doing this or something similar?

Answer:Office 2007 & Office 2003 curiosity question

Haven't tried it with 2000, but I know it works with 2003.

Courtney sends....

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I built a new PC today. Running Vista Home Premium and brand new copy of
Office 2007. All Brand new, both the OS and Office application.
Windows Update tells me now that I should be downloading an Important Update
for Office 2003 (SP3)....WHY???
I have installed NO viewers of any Visio viewer etc...
Any thoughts?

Answer:Office 2003 SP3 Update??? I am running Office 2007

Are you using any old Expression Studio product (such ver 1.0 of Web, Blend etc)
Visual Studio 2005 or SP1

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win xp sp2 32-bit

i have office 2003 installed. i want to install office 2007. what are the steps? should i remove office 2003 first? any safe links to downloading office 2007?

Answer:removing office 2003 and installing office 2007

The only safe (and allowed) link is from or a reseller.

Otherwise, they co-exist, you can install or uninstall them in any order.

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This isn't an upgrade. I bought the full version Office Professional 2003 and would like to install it over what I have now. I had Office 97 and an upgrade CD to Office 2000. Will I lose anything to install Office 2003 over Office 2000? I have WinXP home if that makes a difference.

Answer:Can you install Office 2003 Professional over Office 2000

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I have 2 different Windows 7 systems that have this problem. When I install Office 2007 using the "Upgrade" option it does not remove Office 2003 and leaves the system in a confused state, especially in regards to Outlook. When I initially start Outlook it will say it is configuring Outlook 2007, but subsequent screens indicate an Outlook 2003 utility is being used.

With great pain I can manually set the default email client and do other pieces of the configuration and get Outlook 2007 running, but as soon as I reboot the system, it reverts to a confused state. I have tried all four methods Microsoft prescribes in KB2639197 to remove Office 2003. I have also used 3rd party uninstallers?specifically Revo and CCleaner. It still comes back after a reboot. I have removed BOTH Office 2007 and Office 2003 and I can reboot any number of times and it stays uninstalled, but as soon as I insert the Office 2007 install disc it ONLY gives me the upgrade option and returns to this state where both 2003 and 2007 products appear installed in a confused state.

Answer:Office 2007 Upgrade - Office 2003 Remains and won't go away

You could do a System Restore, if the restore point is there from when Office 2k3 was installed. You can also try Microsoft's Fix It tool at but you need the original install disc and the key for Office 2003. Or the Office Removal Wizard

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I recently purchased Microsoft Office 2007 and upgraded from my 2003 installation (Word, Excel, PowerPoint) today. I can't believe how frustrated I am, I am regretting the entire purchase and upgrade. The composition of the toolbars is lacking options/icons present in 2003, the word configuration options are all over the place, and I cannot for the life of me find out where some of the most basic options are, such as fields. I didn't know the Visual Basic toolbox is gone until I read a help file on some website online, stating that Microsoft now wants you to purchase VB.NET separately.

I have used Microsoft Office since version 6.22 with Windows 3.1, I can deal with tabs instead of menus, and the new theme...but it is a serious serious pain when I can't find the location of options which I have been using for the past ten years. There is an old addage... If it ain't broke, DON'T FIX IT!
I think Microsoft will be losing many many customers with this one.

Is anyone aware of any guides, books, online documentation, etc which can help users to migrate?? If not, I'm going to be sending off these cds to the Salvation Army.

Answer:Migrating from MS Office 2003 to Office 2007 = PAIN

Hi animorph,
Yes, the changes are extensive. But Microsoft does have helpful interactive guides that let you choose a function in 2003 and find it in 2007. I hope these help.


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Hiya Everyone.

Here is the little problem I have encounted.
This evening, I installed in my computer Microsoft Professional Office suite 2003.I installed all the components, ie, Word, Publisher, powerpoint, excel and access.
All the applications worked immediatley and correctly except, Access. This application will neither open or run ? I have uninstalled it, re-installed twice, but that particular component will not run.
Any advise would be appreciated.


Answer:Microsoft Office Professional Office Suite 2003

Have you tried downloading Office service pack 2? bike, still wish I had my '67Mark

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Originally, I had Office 2003 installed in my computer, & a trial version of 2007 that had already expired.
Today I installed a full version of Microsoft Office 2007, without removing any of the other two versions from my computer. I realized that it seemed to automatically remove the older version. I`m not bother about it not being there, as I got the new version, but I wonder if this is an automatic uninstalling that Office does, or if the version is still there but I can`t see it, as I would like to remove it properly if it`s still somewhere in my computer.
I checked in Control Panel & the only thing I can see is "Microsoft Office Enterprise 2007", the full version I just installed, & everything that come with it. No 2003 anywhere.
Does this mean 2003 is fully uninstalled?
Thanks a lot!!

Answer:My office 2003 disappeared after installing office 2007

You can check to see if it is fully uninstalled (I am sure that it is) by going to search and typing the name there. If it is still present, the program will appear.

Worst case scenario, just remanants will remain. Download and use ccleaner. If you run this software, you can be certain that 2003 has gone to software heaven.

If given the option not to use the reg cleaner inculuded in ccleaner take it. I and many others at the forum feel that reg cleaners do more harm than good.

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