Computer Support Forum

Very Slow, Often get "Failed to load security options" and freezes

Question: Very Slow, Often get "Failed to load security options" and freezes

As of the last week, have been experiencing issues with extreme slowness. Reset Firefox to defaults, did not help. PC slows/freezes, when tried to launch task manager, CTRL-ALT-DEL, get message "Failed to load security options" then screen stays black with only that message. At times never unfreezes. After a hard re-boot, goes straight to recovery mode. I have noticed that there are certain error messages such as failed updates. And also, my security defaults have been "turned off" at least once without my doing......... Yikes! I have done a recovery to previous date, and that has helped, but then it starts all over again.... Certain start up items dont load and then the freeze comes again. And again the "Failed to load security options".....

Here are the logs... I believe i got them all....

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 10:51:20 AM, on 6/7/2014
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16545)
Boot mode: Normal

Running processes:
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Program Files\Lexmark X1100 Series\LXBKbmgr.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\Online Armor\OAui.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Real\RealPlayer\Update\realsched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Online Armor\OAhlp.exe
C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =" target="_blank" class="invilink">
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
O2 - BHO: WOT Helper - {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - C:\Program Files\WOT\WOT.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: WOT - {71576546-354D-41c9-AAE8-31F2EC22BF0D} - C:\Program Files\WOT\WOT.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe"
O4 - HKLM\..\Run: [lxbkbmgr.exe] "C:\Program Files\Lexmark X1100 Series\lxbkbmgr.exe"
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [nmctxth] "C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [@OnlineArmor GUI] "C:\Program Files\Online Armor\OAui.exe"
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Real\RealPlayer\update\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe view=DOCKVIEW,SYSTRAY
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [LightScribe Control Panel] C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKCU\..\Run: [MobileDocuments] C:\Program Files\Common Files\Apple\Internet Services\ubd.exe
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\PROGRA~1\Yahoo!\MESSEN~1\YahooMessenger.exe" -quiet
O4 - Global Startup: ymetray.lnk = C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} -
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
O18 - Protocol: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - C:\Program Files\WOT\WOT.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Automatic LiveUpdate Scheduler - Unknown owner - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: GamesAppService - WildTangent, Inc. - C:\Program Files\WildTangent Games\App\GamesAppService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPAHelper.exe - Unknown owner - C:\Program Files\iPod Access for Windows\iPAHelper.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Linksys Updater (LinksysUpdater) - Unknown owner - C:\Program Files\Linksys\Linksys Updater\bin\LinksysUpdater.exe
O23 - Service: LiveUpdate - Unknown owner - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE (file missing)
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
O23 - Service: lxbk_device - - C:\Windows\system32\lxbkcoms.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
O23 - Service: McciCMService - Motive Communications, Inc. - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: Pure Networks Platform Service (nmservice) - Cisco Systems, Inc. - C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Online Armor Helper Service (OAcat) - Unknown owner - C:\Program Files\Online Armor\OAcat.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - c:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - c:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Online Armor (SvcOnlineArmor) - Unknown owner - C:\Program Files\Online Armor\oasrv.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

End of file - 10446 bytes

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16545 BrowserJavaVersion: 10.5.1
Run by zorobejar at 10:56:18 on 2014-06-07
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.1918.771 [GMT -7:00]
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
FW: Online Armor Firewall *Enabled* {BD3F5FCA-866B-1E2E-0A68-58900A751EA1}
============== Running Processes ================
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Program Files\Online Armor\OAcat.exe
C:\Program Files\Online Armor\oasrv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\iPod Access for Windows\iPAHelper.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Malwarebytes Anti-Malware\mbam.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmsrvc.exe
c:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Program Files\Lexmark X1100 Series\LXBKbmgr.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Pure Networks Shared\Platform\nmctxth.exe
C:\Program Files\Lexmark X1100 Series\lxbkbmon.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\Online Armor\OAui.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Real\RealPlayer\Update\realsched.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\Online Armor\OAhlp.exe
C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
============== Pseudo HJT Report ===============
uStart Page = hxxp://
uProxyOverride = <local>;*.local
uURLSearchHooks: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - c:\programdata\real\realplayer\browserrecordplugin\ie\rpbrowserrecordplugin.dll
BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\oracle\javafx 2.1 runtime\bin\ssv.dll
BHO: WOT Helper: {C920E44A-7F78-4E64-BDD7-A57026E7FEB7} - c:\program files\wot\WOT.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll
TB: WOT: {71576546-354D-41C9-AAE8-31F2EC22BF0D} - c:\program files\wot\WOT.dll
TB: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: WOT: {71576546-354D-41c9-AAE8-31F2EC22BF0D} - c:\program files\wot\WOT.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe view=DOCKVIEW,SYSTRAY
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [MobileDocuments] c:\program files\common files\apple\internet services\ubd.exe
uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messen~1\YahooMessenger.exe" -quiet
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [SunJavaUpdateReg] "c:\windows\system32\jureg.exe"
mRun: [lxbkbmgr.exe] "c:\program files\lexmark x1100 series\lxbkbmgr.exe"
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [nmctxth] "c:\program files\common files\pure networks shared\platform\nmctxth.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [@OnlineArmor GUI] "c:\program files\online armor\OAui.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [TkBellExe] "c:\program files\real\realplayer\update\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe -expressboot
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\ymetray.lnk - c:\program files\yahoo!\yahoo! music jukebox\ymetray.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: EnableShellExecuteHooks = dword:1
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} -
TCP: NameServer =
TCP: Interfaces\{04396276-A3C8-4A37-B1BB-C06D20AB24DD} : DHCPNameServer =
Handler: pure-go - {4746C79A-2042-4332-8650-48966E44ABA8} - c:\program files\common files\pure networks shared\platform\puresp4.dll
Handler: wot - {C2A44D6B-CB9F-4663-88A6-DF2F26E4D952} - c:\program files\wot\WOT.dll
SEH: OA Shell Helper - {4F07DA45-8170-4859-9B5F-037EF2970034} - c:\program files\online armor\oaevent.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
================= FIREFOX ===================
FF - ProfilePath - c:\users\zorobejar\appdata\roaming\mozilla\firefox\profiles\o7p9sui8.default-1401420615191\
FF - prefs.js: - Google
FF - prefs.js: browser.startup.homepage - hxxp://
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.30214.0\npctrlui.dll
FF - plugin: c:\program files\real\realplayer\netscape6\nprpplugin.dll
FF - plugin: c:\program files\veetle\player\npvlc.dll
FF - plugin: c:\program files\veetle\plugins\npVeetle.dll
FF - plugin: c:\program files\veetle\vlcbroadcast\npvbp.dll
FF - plugin: c:\program files\wildtangent games\app\browserintegration\registered\1\NP_wtapp.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprpchromebrowserrecordext.dll
FF - plugin: c:\programdata\real\realplayer\browserrecordplugin\mozillaplugins\nprphtml5videoshim.dll
FF - plugin: c:\windows\system32\adobe\director\np32dsw_1203133.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_13_0_0_214.dll
FF - plugin: c:\windows\system32\npDeployJava1.dll
FF - plugin: c:\windows\system32\npmproxy.dll
============= SERVICES / DRIVERS ===============
R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2014-1-25 231960]
R1 OADevice;OADriver;c:\windows\system32\drivers\OADriver.sys [2012-2-11 210360]
R1 oahlpXX;Online Armor helper driver;c:\windows\system32\drivers\oahlp32.sys [2012-2-11 44984]
R1 OAmon;OAmon;c:\windows\system32\drivers\OAmon.sys [2012-2-11 34856]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-6-2 21504]
R2 lxbk_device;lxbk_device;c:\windows\system32\lxbkcoms.exe -service --> c:\windows\system32\lxbkcoms.exe -service [?]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes anti-malware\mbamscheduler.exe [2014-5-26 1809720]
R2 MBAMService;MBAMService;c:\program files\malwarebytes anti-malware\mbamservice.exe [2014-5-26 860472]
R2 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2011-4-27 104264]
R2 OAcat;Online Armor Helper Service;c:\program files\online armor\OAcat.exe [2012-2-11 584864]
R2 SvcOnlineArmor;Online Armor;c:\program files\online armor\OAsrv.exe [2012-2-11 4457688]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2012-2-11 23256]
R3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\MBAMSwissArmy.sys [2014-5-26 110296]
R3 MBAMWebAccessControl;MBAMWebAccessControl;c:\windows\system32\drivers\mwac.sys [2014-5-26 51928]
R3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2014-3-11 279776]
R3 OAnet;OnlineArmor Service;c:\windows\system32\drivers\OAnet.sys [2012-2-11 31760]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\\framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 LinksysUpdater;Linksys Updater;c:\program files\linksys\linksys updater\bin\LinksysUpdater.exe [2008-11-13 204800]
S3 FlyUsb;FLY Fusion;c:\windows\system32\drivers\FlyUsb.sys [2007-9-5 19456]
S3 GamesAppService;GamesAppService;c:\program files\wildtangent games\app\GamesAppService.exe [2010-10-12 206072]
S3 NWUSBCDFIL;Novatel Wireless Installation CD;c:\windows\system32\drivers\NwUsbCdFil.sys [2008-7-7 20480]
S3 NWUSBPort2;Novatel Wireless USB Status2 Port Driver;c:\windows\system32\drivers\nwusbser2.sys [2008-5-9 174336]
S3 Revoflt;Revoflt;c:\windows\system32\drivers\revoflt.sys [2012-2-11 27192]
S3 SMSIVZAM5;SMSIVZAM5 NDIS Protocol Driver;c:\progra~1\verizo~1\vzacce~1\SMSIVZAM5.SYS [2009-3-20 32408]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache;c:\windows\\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-9-11 770168]
=============== File Associations ===============
ShellExec: ymp.exe: open="c:\program files\yahoo!\yahoo! music jukebox\YahooMusicEngine.exe" -play "%1"
ShellExec: ymp.exe: play="c:\program files\yahoo!\yahoo! music jukebox\YahooMusicEngine.exe" -play "%1"
=============== Created Last 30 ================
2014-06-06 23:36:57 8073384 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{716ed0a9-deb9-4f7e-a10f-8a1f166319f4}\mpengine.dll
2014-06-06 04:52:53 -------- d-----w- c:\windows\BB77DC4CB8184FD48D1D5D3B617B78B4.TMP
2014-06-06 04:46:42 -------- d-----w- c:\windows\C6359569E03E4CDC98E8CDD080C6EEB5.TMP
2014-06-05 17:56:22 8073384 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2014-06-05 16:34:51 765968 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\{8f38dbff-9ed8-496c-aec2-333ac86aeeca}\gapaengine.dll
2014-06-03 05:14:57 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1(7)
2014-06-03 04:33:07 -------- d-----w- c:\users\zorobejar\appdata\local\HP
2014-05-31 02:40:26 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
2014-05-26 21:25:06 110296 ----a-w- c:\windows\system32\drivers\MBAMSwissArmy.sys
2014-05-26 21:10:17 74456 ----a-w- c:\windows\system32\drivers\mbamchameleon.sys
2014-05-26 21:10:16 51928 ----a-w- c:\windows\system32\drivers\mwac.sys
2014-05-26 21:10:14 -------- d-----w- c:\program files\Malwarebytes Anti-Malware
2014-05-16 04:27:05 -------- d-----w- c:\users\zorobejar\appdata\roaming\SanDisk SecureAccess
2014-05-14 10:04:55 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2014-05-10 17:53:50 1266800 ----a-w- c:\program files\mozilla firefox\icuin52.dll
2014-05-10 17:53:50 10594416 ----a-w- c:\program files\mozilla firefox\icudt52.dll
2014-05-10 17:53:49 965232 ----a-w- c:\program files\mozilla firefox\icuuc52.dll
==================== Find3M ====================
2014-05-14 05:06:31 70832 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2014-05-14 05:06:31 692400 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2014-05-14 05:06:05 17938608 ----a-w- c:\windows\system32\FlashPlayerInstaller.exe
2014-05-12 14:25:54 23256 ----a-w- c:\windows\system32\drivers\mbam.sys
2014-03-11 16:52:30 104264 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys
============= FINISH: 11:00:07.19 ===============
DDS (Ver_2012-11-20.01)
Microsoft® Windows Vista&#8482; Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 10/31/2007 2:53:27 AM
System Uptime: 6/7/2014 10:18:11 AM (1 hours ago)
Motherboard: ECS | | Nettle3
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5000+ | Socket AM2 | 1000/201mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 326 GiB total, 216.884 GiB free.
D: is FIXED (NTFS) - 9 GiB total, 1.257 GiB free.
E: is CDROM ()
F: is Removable
H: is Removable
I: is Removable
J: is Removable
==== Disabled Device Manager Items =============
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0004
Manufacturer: Microsoft
Name: Microsoft 6to4 Adapter #2
PNP Device ID: ROOT\*6TO4MP\0004
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0029
Manufacturer: Microsoft
Name: Microsoft 6to4 Adapter #16
PNP Device ID: ROOT\*6TO4MP\0029
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft 6to4 Adapter
Device ID: ROOT\*6TO4MP\0050
Manufacturer: Microsoft
Name: Microsoft 6to4 Adapter #36
PNP Device ID: ROOT\*6TO4MP\0050
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0000
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter
PNP Device ID: ROOT\*ISATAP\0000
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0002
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #4
PNP Device ID: ROOT\*ISATAP\0002
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0003
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #5
PNP Device ID: ROOT\*ISATAP\0003
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0004
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #3
PNP Device ID: ROOT\*ISATAP\0004
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0005
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #7
PNP Device ID: ROOT\*ISATAP\0005
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0006
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #8
PNP Device ID: ROOT\*ISATAP\0006
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0007
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #6
PNP Device ID: ROOT\*ISATAP\0007
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0008
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #10
PNP Device ID: ROOT\*ISATAP\0008
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0009
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #11
PNP Device ID: ROOT\*ISATAP\0009
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0010
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #9
PNP Device ID: ROOT\*ISATAP\0010
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0011
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #13
PNP Device ID: ROOT\*ISATAP\0011
Service: tunnel
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Microsoft ISATAP Adapter
Device ID: ROOT\*ISATAP\0013
Manufacturer: Microsoft
Name: Microsoft ISATAP Adapter #14
PNP Device ID: ROOT\*ISATAP\0013
Service: tunnel
==== System Restore Points ===================
==== Installed Programs ======================
Activation Assistant for the 2007 Microsoft Office suites
Adobe AIR
Adobe Flash Player 13 ActiveX
Adobe Flash Player 13 Plugin
Adobe Reader X (10.1.10)
Adobe Shockwave Player 12.0
Apple Application Support
Apple Mobile Device Support
Apple Software Update
AT&T Yahoo! Applications
AT&T Yahoo! Music Jukebox
Avery Wizard 3.1
Azureus Vuze
Compatibility Pack for the 2007 Office system
Enhanced Multimedia Keyboard Solution
Hardware Diagnostic Tools
Hewlett-Packard Active Check for Health Check
Hewlett-Packard Asset Agent for Health Check
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Active Support Library 32 bit components
HP Advisor
HP Customer Experience Enhancements
HP Customer Feedback
HP Easy Setup - Frontend
HP On-Screen Cap/Num/Scroll Lock Indicator
HP Photosmart Essential 2.01
HP Photosmart Essential2.01
HP Picasso Media Center Add-In
HP Update
iPod Access for Windows v4.1.3
iPod for Windows 2005-10-12
Java 7 Update 17
Java Auto Updater
JavaFX 2.1.1
Lexmark X1100 Series
LG USB Modem driver
Linksys EasyLink Advisor
LiveUpdate Notice (Symantec Corporation)
Malwarebytes Anti-Malware version
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4.5.1
Microsoft Office File Validation Add-In
Microsoft Office Professional Edition 2003
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Mobile Broadband Generic Drivers
MobileMe Control Panel
Mozilla Firefox 29.0.1 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
muvee autoProducer 6.0
My HP Games
Norton Security Scan
NVIDIA Drivers
Online Armor 5.5
PCLinq2 High-Speed USB Bridge Cable
PL-2303 USB-to-Serial
Pure Networks Platform
Python 2.5
QuickTime 7
RealNetworks - Microsoft Visual C++ 2008 Runtime
Realtek High Definition Audio Driver
RealUpgrade 1.1
Revo Uninstaller Pro 2.5.7
Rhapsody Player Engine
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Basic v9
Roxio Creator Copy
Roxio Creator Data
Roxio Creator EasyArchive
Roxio Creator Tools
Roxio Express Labeler 3
Roxio MyDVD Basic v9
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft .NET Framework 4.5.1 (KB2931368)
Soft Data Fax Modem with SmartCP
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update Installer for WildTangent Games App
Veetle TV 0.9.18
VoiceOver Kit
VZAccess Manager
WeatherBug Gadget
WebEx Support Manager for Internet Explorer
WildTangent Games App (HP Games)
Windows Driver Package - LeapFrog (FlyUsb) USB (06/15/2007
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net (09/10/2009
WinRAR archiver
WOT for Internet Explorer
Yahoo! Search Protection
==== End Of File ===========================

GMER 2.1.19357 -
Rootkit quick scan 2014-06-07 11:47:20
Windows 6.0.6002 Service Pack 2 \Device\Harddisk0\DR0 -> \Device\00000091 ST336032 rev.3.CH 335.35GB
Running: r4muw9rc.exe; Driver: C:\Users\ZOROBE~1\AppData\Local\Temp\kxlyruog.sys
---- Disk sectors - GMER 2.1 ----

Disk \Device\Harddisk0\DR0 unknown MBR code

---- Devices - GMER 2.1 ----

Device \Driver\tdx \Device\Ip OAmon.sys
Device \Driver\tdx \Device\Tcp OAmon.sys
Device \Driver\tdx \Device\Udp OAmon.sys
Device \Driver\tdx \Device\RawIp OAmon.sys

---- EOF - GMER 2.1 ----

Relevance 100%
Preferred Solution: Very Slow, Often get "Failed to load security options" and freezes

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Very Slow, Often get "Failed to load security options" and freezes

16 more replies
Relevance 76.27%

After I log in, within 15 min, the computer freezes and then says "reboot and select proper boot device". If I try to ctrl-alt-del, it will say "preparing security options"

Help needed!!

Answer:Computer freezes and says "Preparing Security Options"

Scan the HDD and the memory for errors! Must be hardware related but could be virus also/

7 more replies
Relevance 98.81%


I'm getting this stupid error when trying to view: Control Panel\System and Security\System

"The page failed to load"

Don't know if you need it but I added a HJT log...


Answer:"The page failed to load" Control Panel\System and Security\System

16 more replies
Relevance 95.53%

I have 2 Dell 780's that I would like to reset to factory using the Dell Recovery partition.  These are Windows 7 64bit Pro machines.  The units have 3 partitions, diagnostics, recovery and OS.  I have followed instructions to start the recovery process and can successfully get the units to boot to the standard windows restore options page, but the expected last item "Dell Factory..." is not do not see Dell Backup and Recovery is nothing on the C:\ partition I wish to retain and want to do a clean (re)install, ideally on a formatted drive.  I would like to keep the recovery partition functionality intact so this can be done again.  I rather not do an upgrade where I get left with a windows.old folder and other unused folders in the root directory.Related:1 - I think I read somewhere that recovery can only be done once.  Is this correct?2 - Does recovery also include the Cyberlink software?3 - From where is the System Recovery tools run?Also have seen this:

More replies
Relevance 95.53%

It seems that no matter how I set this, after the next start-up it reverts to "15 minutes".  What registry key controls this?

More replies
Relevance 94.71%

Hey guys,

I have a Windows Vista Home Premium 32 bit and I get this error after it has been sitting idle. It does not go to standby but screen shuts off. Only way to return computer to original state is to hard boot it and restart it.

Anyone have any advice?


Its a HP DV6767ca Laptop

Answer:Logon Process has failed to create the security options dialog." Error Message

Looks like there are several things that can cause it Process has failed to create the security options dialog&num=20

Looks like many of them ran a System File Check
To see what SFC did after it is finished:

The SFC log is contained inside the cbs.log file located at:

Since the cbs.log may be huge (it's used by other programs besides the SFC),
you might want to do this:

To create relevant SFC-only information gleaned from the cbs.log, and put it
in a small file called sfcdetails.txt, right-click Command Prompt (using the
shortcut in Start Menu\Programs\Accessories) and choose Run as
Administrator. By default, the prompt starts in C:\Users\(Your Name).

cd desktop

Press Enter on your keyboard. Then Copy and Paste this at the prompt:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt

Press Enter. Sfcdetails.txt should then appear on your Desktop. Now you can view what SFC actually did.

1 more replies
Relevance 94.71%

Windows Update Won't Load--gets error-"This page failed to load". My system=32 bit operating system which is Vista Ultimate.

Answer:Windows Update Won't Load--gets error-"This page failed to load"

Hello sgibbins,
Try here, people have had some good results doing this. please post your results. Good luck.

JSI Tip 2805. Windows Update 'Cannot Display Page'?

7 more replies
Relevance 92.25%


Can't run DDS because it says that it is not compatible with my system.

I did run the GMER scanner. I will attach the log here.

I am running Windows XP 64bit

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Relevance 91.84%

POsted in the wrong section. Sorry.

More replies
Relevance 91.84%

When I boot my computer Windows freezes at the "Windows is starting..." screen but I can still move the mouse. This just began today. It does this same thing when I boot in the last good config and safe mode. So basically, Windows won't get past this screen no matter what mode I use.

Also, I can't reinstall XP because I get a technical error blue screen that says I may not have adequate disk space, a driver may need to be disabled, or I may need to change the video adapter whenever I try to boot from the install CD. The message also says "pci.sys."

I've had this computer for 1+ years with no problems. The only thing I can think of is that I was downloading a movie when I accidently turned off the computer at its power source earlier today. So the computer was turned off abruptly at its power source and has NOT gotten past the "Windows is starting..." screen since. Could this have ruined both of my memory cards?

I'm a beginner at the technical stuff on computers so help is definitely needed and appreciated. A step by step is preferred.

Dell Deminsion 9100
Intel Dual 2.8
2 Mem cards 1gig
XP Media edition sp2

Answer:"Windows is starting..." freezes with no options! Bad memory cards?

Could it be that I accidently burnt out the memory. Is that even possible?

2 more replies
Relevance 91.84%


My computer is an HP dv7 laptop with Windows 7 Home Premium. When I turn the computer on, it only opens to the "Advanced Boot Options", but it does not respond to the keyboard, such as directional arrows and "Enter". On starting up I can hold down the F8 key and get the first BIOS page, but the same problem is there of not being able to effect any change with keyboard.

Prior to this problem developing, I had started my computer, and it went to the password sign in page as normal, but it indicated that I was "locked out" or something to that effect. The fingerprint reader light was blinking, but I've never set it up for that (I didn't know it had such a facility). I did a restart and the normal sign-in screen was there, so I signed in and updated my AVG Anti Virus 2014. I then I opened the Google Images search page, and it was from that point on that things got "weird", because the screen became greatly magnified. Perhaps I had inadvertently clicked on some option. Not being able to use the computer with the great magnification setting, I then did a restart, which brought me to the "Advanced Boot Options" page without any keyboard access.

I have tried removing the battery and then removing the BIOS battery, which only resulted in a page appearing which stated that the BIOS had to be reset. I was able to press "Enter" to make that happen, but then the "Advanced Boot Options" screen appeared agai... Read more

Answer:Computer only boots to "Advanced Boot Options" then freezes

What happened before this? did you drop something on the Keyboard? has it been wet?
Can you not get into the HP boot menu? not the BIOS but there should be a boot menu
which HP puts on these laptops. I think you can gain access to it by hitting F5 at boot start.

9 more replies
Relevance 91.02%


I am a little confused with regard to some of the mail options in Outlook Express. (I have version 6) What is the difference between the "Drafts" and "Outbox" folders?

Further how does the "Send Later" option work from the file menu? I always thought that "Send Later" was the same as using "Drafts" but what happend was that I was doing an e-mail, went to Drafts, or clicked on "Send Later" or Outbox and then after I clicked on "Send" doing a regular send, I checked my Sent folder and about 3 copies of the same message were delivered to the same person! (I only sent one message-not 3!)

What is the deal with the "Outbox" folder? Apparently that is not like the Drafts folder....correct?

What's the difference between doing a Save, Save As, and Send Later with regard to OE functions? If I want to save a message that isn't done yet, which of these 3 options should I use? (I.e, I want the message to go to the Drafts folder for example and stay there until I TELL OE to send it.) I think whatever I did above was that I modified my message and then click on where it just automatically sent next time I opened the message. A review of these features would be helpful!

Just for the record, I also use Yahoo Mail and find that so much easier!


Answer:Please Review OE "Send", "Drafts", and "Outbox" Options

To save an E-Mail to your Drafts folder for work on later then you use the File\Save option.
If you wish to save the E-Mail in another format such as .EML or .TXT or .HTM then you use the Save as function. You will also be required to specify a folder to save in or use its "My Documents" default.
Send later function if only one e-mail account exists will place the e-mail in the outbox and send it the next time you click on the send receive button. If you have multiple accounts then you can specify which account to send it from.


2 more replies
Relevance 90.2%


When I right click My Computer on Vista Start menu the page says "The page failed to load"

I enclose a screenshot of the error.

I was also get "the application has failed to start because WINBRAND.dll was not found" when running


From RUN

This has now been fixed by downloading WINBRAND.dll and copying it to c:\windows\system32

But "The page failed to load" still happens when right clicking My Computer and choosing properties.

I did a SFC / Scannow and something weird happened. The Command Window had an error (apologies - forgot to note which but will rerun in a moment) however the CBS Log File showed no errors and indicated SFC ran successfully.

I will post the results of SFC in a few moments

Thanks for your help.


Answer:Solved: "The page failed to load" Control Panel > System

11 more replies
Relevance 90.2%

This only happened once immediately after reboot following removal of Comodo Firewall 3.5.This event has never repeated after many reboots.I have not seen any subsequent errors of any sort.Does the absence of repetition indicate that Windows succeeded on the next reboot,or that Windows has given up trying to mend a fatal wound ? ? ?There were 4 off such error events within 1 second, designating these *.MOF filesC:\WINDOWS\MICROSOFT.NET\FRAMEWORK\V1.1.4322\ASPNET.MOFC:\AC30D119A40F2C8C8708A20576\I386\LICWMI.MOFC:\WINDOWS\MICROSOFT.NET\FRAMEWORK\V3.0\WINDOWSCOMMUNICATIONFOUNDATION\SERVICEMODEL.MOFC:\WINDOWS\MICROSOFT.NET\FRAMEWORK\V2.0.50727\ASPNET.MOFI later found that starting a few seconds before that, and finishing a few seconds after,there were 51 *.MOF updated time stamps in C:\WINDOWS\System32\wbem\AutoRecover.Comparing Acronis images of C:\ taken before and after removal/replacement of the Firewall I see :-4 original *.MOF files that retained timestamps of last year and before7 original *.MOF files that were halved in size as they were modified44 brand new *.MOF files I have not seen before.Do all these extra *.MOF files in ...\wbem\AutoRecover indicate a major disaster ?Does the absence of further WinMgmt event 4 errors show recovery without failure on the next reboot ?Does the continued presence of all these *.MOF files show that after recovery Windows was too lazy to delete redundant files ?Or has it left it all for me to try and recompile or something ?I am hoping t... Read more

Answer:Winmgmt Event 4 :- "failed To Load Mof ... While Recov"; 51 new wbem\*MOF files


1 more replies
Relevance 90.2%

I am getting the error, "Symantec AntiVirus Auto-Protect failed to load.". Not sure what happened the reason for this. I see the Symantec Icon circled with red-cross in Systray. Looks like my Laptop is unsafe.

Please help.


Answer:Getting the Error - " Symantec AntiVirus Auto-Protect failed to load."

I would recommend uninstalling/reinstalling the Symantec software.Do you have the CD or was it preinstalled on the system?

1 more replies
Relevance 90.2%

I removed Comodo 3.5 Firewall and completed removal by rebooting the P.C.
I then checked the event logs to confirm all was well.
I found in the Application Event log that about 1 minute after that latest reboot and login there were 4 errors.

All 4 errors were
Event Type: Error
Event Source: WinMgmt
Event Category: None
Event ID: 4
"Failed to load MOF" {specific file} "while recovering repository file."

The specific files were

Incidentally both the ASPNET.MOF files had a last access date from last year,
so I seems to me that the "Failed to load MOF" was because the was no attempt to read them.
Also .NET v3.0 was purged last year, so the fourth item no longer exists ! ! !

I never knew till then that there had ever been any need to "recover repository files".
There were no further errors when I rebooted 4 times in succession,
so I assumed it was a "one time" failure to recover, and upon the second reboot a full recovery was achieved.
Did I do Good ? ? ?

I then installed Comodo 3.10 Firewall, and the next application event was
Successful auto update retrieval of third-party root list sequence number from:
< Read more

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Relevance 90.2%

I am trying to get rid of event viewer errors and warnings at bootup. This one still eludes me. It appears to be a driver error related to my Epson RX680 printer. Can someone give me a few tips on how to narrow it down further?

"The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&0&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_EPSON&PROD_STYLUS_STORAGE&REV_1.0 0#9&2856B3B7&0&070E018870865F0000&0#"


Answer:Event 219 "WUDFRd failed to load " warning at bootup

What have you already tried to fix the issue? Have you tried looking for an updated driver from epsons website?

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Legitimate copy of Win Vista Ultimate SP1, all updates through last week ...

When I attempt to open Windows Update, I get an error message "The page
failed to load".

A google search found nothing but the suggestion to delete "System32", am I'm not going there!

Answer:Solved: Windows Update "The page failed to load"

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I'll be referring to the image above. The second image that has to do with Outlook Express directly was caused directly after merging some partitions and then changing drive letters. I was using Partition Magic so Drive Mapper supposedly changed all references in the registry. I checked with Microsoft's solution to the problem, but it was of no help ( I would like to just completely remove Outlook Express if I could. As I was following the instructions, I deleted the registry keys I was supposed to which I think led to the first error message you see. I'm not completely sure though, it could have also been because I applied the Windows Vista Transformation Pack.

Answer:"Address Book failed to load" + Invalid root

*bump* Also, I should say that before the Outlook message used to pop up constantly (every 20 seconds or so) and I've gotten it to only pop up at startup by removing those registry entries.

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Hi Guy
I'm using win 98 and cannot get my Viavoice working.
This has been an ongoing problem for some time, and was part of a software package from "Time". I've also installed IBM software as a separate voice programme but can't get this to run satifactorily. Time Help is no help, perhaps you can help? Much appreciated in anticipation. Many thanks.


PS Have spent loads of money with "Time"without satisfaction.


Welcome to TSG!

Not sure if I can help but will try......
It sounds as if you have an incomplete or corrupt installation.
When this happens to any software program the best solution is to uninstall and reinstall the package.
1) Go to start\settings\control panel\add-remove programs and locate the via-voice line listing. Highlight it by left clicking and select remove.
2) If there are other entries referring to voice software remove them to.
3) Restart system into safe mode. During restart keep tapping the F8 key until a selection screen appears and arrow to select "Safe Mode" then hit enter.
4) Once in safe mode go to start\find-search\files and folders and type in *.cpl then hit enter
5) A listing of all control panel applets will appear in right pane.
7) Right click that applet and select delete.
8) Restart system into normal mode and reinstall the via-voice package.
Note: Make sure you anti-virus software is disabled before and during install.

Hope that helps.....


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I've been experiencing multiple bluescreens daily and what's odd about them is they occur randomly while using many programs; however, I have noticed that they occur more frequently directly after opening a new tab, loading a new site or running a game (StarCraft II).
Looking through Event Viewer. I see a list of warnings and errors immediately prior to the BSOD. In chronological order:

9:07:18 PM CRITICAL- "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

9:07:28 PM WARNING- "The driver \Driver\WUDFRd failed to load for the device USB\VID_0483&PID_2016\5&249af6f9&0&2."

9:07:42 PM ERROR- "The previous system shutdown at 9:05:49 PM on &#8206;7/&#8206;13/&#8206;2011 was unexpected."

9:07:44 PM ERROR- "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x0000099e0000007e, 0x0000000000000002, 0x0000000000000001, 0xfffff80002a92885). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 071311-32869-01."

9:07:47 PM ERROR- "Audit events have been dropped by the transport. 0"

I also get this warning quite often:
"The maximum file size for session "ReadyBoot" has been reached. As a result, events might be lost (not logged) to file "C:\Windows\Prefetch\ReadyBoot\ReadyBoot.etl". The maximum files size is currently set to 20971520 ... Read more

Answer:Multiple BSOD daily "\Driver\WUDFRd failed to load for the device"

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Good evening all,

I've googled extensively around the issues I am facing, and tried all proposed solutions, but none have worked thus far.

Symptoms:I have 1-2 minutes of freedom after booting, then I can no longer run new programmes. I also cannot close some programmes e.g. Skype. Tabs in Chrome spazz, flash player dies, and any new navigation ends up with an eternal hanging/loading problem.
Unable to restart/shutdown conventionally (I have to do it physically)
I get the error "Failure to display security and shut down options ..." when I try ALT+CTRL+DEL

Safe mode is absolutely fine, so I assume it's not anything hardware related (though please correct me if I'm being naive). My second drive which runs off XP, which I only use for storage now, boots fine and has no problems.

I have not installed any new drivers, programmes, or otherwise made any meaningful changes recently.

Solutions I've tried:Reset winsock.
Shut off all start-up programmes using MSCONFIG.
Run virus scan at boot-up, deleted 2 items (win32 installmate ... prob trojans? Was an .exe that I had downloaded but never ran).
Run Malwarebytes scan, deleted 1 fairly innocuous item.
Run full scan-disk check.
Run a SFC scan - no integrity violations.
No system restore points exist to roll back to (deleted by a virus, perhaps?)

I am totally stumped, and naturally thought that TSF's collective genius > mine.

Any help would be warmly appreciated.

Many Thanks,


Answer:Cannot start programmes & "Failure to display security and shut down options"

Hi and welcome to TSF you could try running a clean boot see both links for how to
Perform a clean startup to determine whether background programs are interfering with your game or program
How to perform a clean boot to troubleshoot a problem in Windows Vista or Windows 7
also consider that the malware may not in fact be gone In which case follow the instructions here NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum
and make a new thread in the virus,trojan and malware area and post all the info there

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Win 7-64 on Gateway FX6860 i7 system 8gm ram tons of HD space.
Got "Page Failed to Load" error attempting to change my Win7-64bit display resolution.
This used to work, but no more ( don't know what might have caused it)

I ran "sfc /scannow". SFC reported that there were corrupted files that could not be repaired or replaced and to look at CBS.log. I did but can make no sense out of it.

Please find that file attached -- Any help will be appreciated.....

thank you,

Answer:"Page Failed to Load" error attempting to change my Win7-64bit display

Run the system file check again. Sometimes it requires multiple runs. Reboot after each run (or before the first run if you have not rebooted since the last time you ran the check).Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

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This error message pops upafter I log on to my Windows Xp laptop. What does it mean and how do I remove it?

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I am getting the error "Failed to load resources from resource file. Please check your Setup" This happens every time I try to access a Word document. I am using Word 2003 from the Small business pkg.

I searched on their site and there was a download for those who use the Outlook business contact manager also, which I do. I downloaded the file, when to install it and it says it is already there.

I am running Windows 2000, this just started today and my updates are up to date.

Any ideas? I can ignore the warning and work, if I click OK or the X, it shuts down Word.


Answer:"Failed to load resources....." error in word

Try the Detect and Repair option from the Help menu. You will need to insert your Office disc when asked.

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Vista Home Basic SP2. When I try to run Windows update all I get is a blank page that says "The page failed to load". I've looked all around and have found a lot of people with the same or a similar problem but no firm solutions. I haven't used it in maybe a week and it's worked fine up till now. There have been no real changes since I used it last. Does anyone have a clue?

Answer:Windows update "the page failed to load"

Originally Posted by drelectron

Does anyone have a clue?

Many possible explanations -wrong system settings,3p software,viruses...

Try advices from this link:You cannot install some updates or programs
reset IE Internet Explorer - Reset

Uninstall non-system firewall,antivirus,antispyware

Reset WU with "aggressive mode" How do I reset Windows Update components&#63;

Viruses also cancause this.Because scanning on allive system is not credible because many viruses can hide before antivirus I suggest use LiveCD with antivirus for example this one Dr.Web LiveCD is a software product that features a standard, Dr.Web scanner ,burn boot it and scan.
If nothing help find WindowsUpdate.log file in C:\Windows pack it and attache to post.

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Several days ago there was a large number of updates available to download. I allowed the system to update all of them. Three, KB974234, KB972581 and KB973709 it was shown on the update history page as failing to download.
Reading as to a possible solution, I tried to load them manually, saving those files to my desktop, right clicking on each, to run as an administrator. After each loaded I got a message telling me they were already installed on my system.
My question is why does the "failure" notice remain on my history page and how can I delete those three file entries?
Thanks much,

Answer:History page notes they "failed" to load

Simplest way to reset WU history is stop for the moment Windows Update service and remove C:\Windows\SoftwareDistibution folder...

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Trying to log into "Bitdefender" antivirus but it tells me I need Javascript which is already in my Chrome Browser. I checked Javascript in the browser and it had this error message "Failed to load resource: net::ERR_CACHE_MISS " What shall I do, uninstall it and reinstall?

Answer:Solved: Javascript error msg "failed to load"

Apparently it is a bug in chrome.

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I've tryed to do my homework reading early posts about this issue, but found no clear answer.

When I try to go to Task Manager, I get a message "Preparing Security Options" right before the blue screen with the menu were Task Manager access option is. Sometimes slower, other faster, but it's always there.

My question is: Is this normal with a really fresh an clean Win 10 Pro install and why? Does someone knows what's beyond the persistent fog that surrounds this never before answered question ( anywhere ) ?

Thanks in advance, to all of you taking the time.

Alberto P.

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Why is this running in the background? Is this normal?

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I've never experienced this message before. I have not had a virus or malware be detected in a year. This came up when I tried to close KVIRC, an IRC client program and turn off my laptop via the power button.

Was this a glitch or something? I'm really hoping it isn't a virus. I haven't experienced any performance issues so..

I should add the laptop appeared to freeze. I powered down, rebooted, and everything seemed to run normally.

UPDATE: Microsoft security essentials picked something up with a full system scan. Not sure if the 3 viruses were related.

This happened a little after 2:00 am, if that helps in sifting through the data.

Answer:"Preparing security options" message after attempted shutdown

Scan system with Download Malwarebytes Anti-Malware 1.62 -

Update your graphics card drivers: Sun Jul 11 03:00:59 2010 AMD Graphics Drivers & Software

If you get another BSOD make sure you post all the info from the SF Tool, some files were missing.


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So this is the second time this has happened to me in the past few weeks. And the time before was when I was shutting down and exiting programs (I used my power button on my laptop)

Last time I reported this I didn't get the information from the SF Diag tool properly, and being that I have the program up to date, hopefully this will shed some light. I'm HOPING SF Diag got the right information and that I used it correctly.

Answer:"Preparing security options" screen after attempted shutdown

ok hopefully this should be the updated folder that the program finished doing processes on. apologies for the double post

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When performing more demanding tasks, which I try to avoid, programs on my Windows 7 32-bit stop responding/freeze, and pressing CTRL+SHIFT+DELETE or CTRL+ALT+DELETE don't do anything until the system's had enough time to do whatever it's doing, after which point the screen turns black with just the mouse cursor, and, after a while, this error message pops up:

Failure to display security and shut down options
The logon process was unable to display security and logon options when CTRL+ALT+DELETE was pressed. If the operating system does not respond, press ESC or restart the computer by using the power switch.

I hit OK, and the system comes back, but it's clear it still has freezing/performance issues, because the whole thing soon repeats again. I've found that, to fix it, even restarting isn't satisfactory, because doing so won't help the computer "forget" that it was overworked, so, instead, I shut it down, for no less than 15 minutes, then start it up again, and it acts fresh again. Then I have to be careful not to overwork it again.

But is there any way to help my Windows 7 take on those more straining processes? Googling "failure to display security and shut down options" surprisingly only gave me a few hits, and nothing helped.

Operating System: Windows 7 Ultimate 32-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
System Manufacturer: Tyan Computer Corporation
System Model: S2668 Tiger i7505
... Read more

Answer:"Failure to display security and shut down options" (Windows 7, 32 bit)

Firstly you need to update your profile which says your OS is WinXP.
I am not sure what you mean by "demanding tasks"
The following site may help but I recommend you read right through to the end before trying anything:
I would also check your Event Viewer for comments around the time of the freeze.
Make sure You have up to date Windows 7 drivers for your Display card etc.

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On my laptop the "Preparing Security Options" message is displayed if I press crtl alt del after I logon to Win7, before the desktop is displayed. Please can somebody give a definitive answer if this is a genuine Windows message or the action of a virus. Even MS won't give a definitive answer. There are many posts about this, people have said what they have done to remove the message but without any confirmation of whether it is or isn't becasue of a virus.
I think it is related to slow post bootup on my machine. Tghus far I checked the C: drive for errrors (none) scanned with malware bytes, run CC cleaner, avast anti virus, used system file checker and made sure the most up to date drivers are in use, reduced start up services and programs to the minimum. I still get this message after all that. So again please can somebody tell me definitively if "Preparing Security Options" is a genuine Windows message or the action of a virus.

Answer:"Preparing Security Options" message - is it genuine or a virus?

Usually it is an indication the you OS validity is under question and being scanned, whilst not always meaning it isn't valid. Thyis happens quite frequently after say installing a dodgy image file that may have corruption or system file dates are inaccurate.

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The title is the error I keep getting when I start up my laptop. Everything works fine up until 4 mins, then it just lags up I try to open task manager, and I get that error. I can go into Safe Mode perfectly fine. The things I've tried to fix the laptop are resetting Winsock, clean booting (haven't tried all programs yet), system restore, and disk check but nothing has worked. Does anyone have a fix to this? If I need to provide any information, I will gladly post it. Windows 7 OS, currently running safe mode with networking.

Answer:"Failure to Diplay Security and Shutdown Options"

Hi and welcome to TSF did you try system restore in safe mode,have you tried running sfc /scannow to check the system file integrity

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I am having major performance problems on my laptop.
It's pretty old so I decided to use "Autoruns" to stop programs starting up as that was the main problem.
I think I may have unticked the wrong thing somewhere.
Now when I press Ctrl/Alt/Del to open task manager, I get the error message "Faliure - Security Options"

Any idea what I've done?


Two things, 1. vista is a resource hog and on an old laptop it's more than likely the OS that is killing most of your resources. 2. don't use 3rd party apps that you can do within windows. on the start line type msconfig and go to the startup tab to stop items from starting up with windows.

Not sure what you did, any way of using that same program to enable what you disabled?

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I have a box in the center of my screen:

"Logon process has failed to create the security options dialog." (titlebar)
"Failure - Security Options" (message area)

There is an "ok" button in the box. I have an arrow and can move it. Otherwise, the screen is solid black - no desktop, no taskbar.

What I was doing:

I was prompted to restart after updating pc tools firewall from v.2 to v.4

Restart was normal. Desktop looked fine.
I waited for the typical new firewall type things (notifications, permissions, etc).

A few moments later, a horizontal yellow bar appeared just above the system tray (like a window with only the titlebar and no text).

After about 5 minutes of nothing (by me or the computer), I double clicked the firewall icon in the tray.

Right clicked the same icon.

Right clicked the taskbar - Clicked task manager.

Clicked: start > programs > "pc tools" folder
When I clicked the folder icon the cursor changed from an arrow to "working" and stayed that way - the folder did not open.

5-10 minutes later: cursor was still a clock/working and I could not click anything. The yellow bar was still there. The start menu still open.

On the keyboard, I pressed the windows key.

I went to the power button. Press and release.

Press and release again.

Press and hold.

Again, the restart seemed... Read more

Answer:"failure - security options" box on a black screen

Hi Michele, welcome to TSF..

have you tried uninstalling the software from your computer? A clean install of PC Tools firewall may help??

Also, I have seen this problem on other forums and one possible fix is to disable Windows Defender if it is currently enabled.

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I run WinXP Home SP2 with administrative rights.

When I click Click Start>Control Panel>Performance and Maintenance>Administrative Tools, there is no "Local Security Policy" category in the right pane.

What's up with that?

Answer:"Local Policy Security" options missing

create a new shortcut with the command line: %SystemRoot%\system32\secpol.msc /s

make it start in %HOMEDRIVE%%HOMEPATH%

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win 7
new error on reboots
" failed" what is a branding config and how do I get rid of it? please help---I am old and not too bright!!

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I installed and uninstalled fruity loops (cause it wasnt working properly) and everything started going to shit. Im using XP Pro.

When i open internet explorer i get a "failed to load resource DLL" error message. When i click ok the program opens normally. This also happens when i right click on objects on my desktop.

I did a couple of virus scans and came up clean but when i tried to run auto update for norton it said i uninstalled it....which i didn't.

It also wouldn't let me play mp3s with windows media player, when i re-installed it it fixed that problem.

Anyone have any ideas what's causing this? Any help would be appreciated.

Answer:"failed to load resource DLL" error

Did fruit loops have a uninstaller?
.If so did you uninstall this way,
or did you uninstall through add/remove

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Hello people. I have joined this site hoping to get to help with the issues I have after updating from windows 8 to 8.1. I have been pulling my hair out because after loading this update it has screwed up my laptop.

Firstly after my laptop eventually starts I get the following error message

The module "C:\ProgramData\ljleKtopg.dat" Faile to load
Make sure the binary is stored at the specified path, or debug it to check for problems with the binary oe dependent .DLL files.

The specified module could not be found

The other main problem is

Sometimes when surfing the screen will freeze and sometimes it will start again after about 10 seconds, or it will just stay frozen and I have to switch the laptop off, and then restart it. When I restart it I get the following message on the screen, Configuring windows update, 100% complete, do not turn off your computer. This will stay on the screen for an average of 35 minutes before it goes, and my laptop starts. This happens a couple of times a day and it's doing my head in because it was fine before I had to do the 8.1 update.

Any help would be appreciated.

Answer:"C:\ProgramData\ljleKtopg.dat" Failed to load

As for the dat file; I'll take a wild guess that this might be the residue of a malware that Windows Defender or your virus program cleared up.
The name of the file seems random generated (typical of malware) and the fact that it's in Program Data also smells a bit fishy.
Doesn't seem like a legit name of a file. Perhaps your upgrade cleared out whatever it was.
Check your startup items in the Registry and in Task Manager to see if there is something Windows is trying to start that doesn't seem legit. I am not one to shout "virus" or be dramatic about that, but you might just want to do a scan of your windows directory, Program Files folders and your Users directory.

CCCleanear and HiJackThis tells you if something has been messing with your settings - consider running those for this type of problem.

As for you problems with Windows update - either just hide that update and forget about it, alternatively run sfc /scannow from the command prompt to correct anything funny on your setup that might prvent the update from goingin.

Since these are quite different issues they probably belong in different threads, particularly if it ends up taking a while to get to the bottom of it.

This was the short response - if you are unsure how to do any of what I suggested, please google it, and if it's still not clear, then post back here.

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Hello, I hope I am posting this in the right thread. I have a Toshiba satellite laptop with windows xp. Recently, at startup I started receiving a message that says" One or more modules failed to load." "This process will be terminated." All of a sudden, most of my programs are not working correctly either. They won't open and each has their own message. For instance, Adobe Photoshop says they a registry file is missing, please reinstall. Another program says something about a runtime error. I can't even open my Norton anti virus software. This is so frustrating, does anyone know what could have happened and how I can fix this problem? My guess would be some sort of virus, but I really have no clue. Please help!! Thanks

Answer:message, "One or more modules failed to load"

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Please review this issue for me as I need the answer for my references. This sometimes applies to setting up a new Internet Connection in Win 95 or 98. Let's say, that you have set up a new Internet Connection with new ISP path settings. Your asked to do a system restart, you do a restart and all is well until you get to a second screen in the bios that either says:

"Ethernet Adaptor failed to load press any key to retry" OR

"Ethernet driver failed to load press any key to retry"

I can't remember what the message says, but it's one or the other! after the word "Driver" or "Adaptor" it gives the driver name. You CAN however still get into Windows by pressing any key....But, the message will come up until you remove the driver.

I vaguely remember that to remove this message you go under Device Manager, under "Networking" and remove a device that has an exclamation point under it (This removes the network driver that doesn't load) But what does this message mean and how does it happen to get there in the first place? I know that it happens when setting up a new Internet Connection sometimes, but I need to know the exact steps for removing the driver because I might be changing ISP's in the future, and need to know what to do if this message comes up again! Thanks!


Answer:What Does "Ethernet Driver Failed To Load" Mean?

i think the message means that the driver is corrupted/not responding

why it happens, i dont know, but if u are installing a separate software to connect to your isp, this software might be the problem

the proper way of removing the driver is to delete it from device manager

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I get the above error message whenever I right click on a drive, file or folder. The dll is not specified. Google search came up with two other pleas for help regarding this error, neither of which was apparently resolved.
Upon clicking OK, Windows XP Home lets me perform the task ; move, delete, rename, properties or whatever.

Can anyone help me get rid of this annoyance?


whush, first welcome to MG. I had a long reply typed out earlier, but lost it somehow. Trying again. Go to Start--->Run. Type in SFC and then <enter>. You MUST have your Windows Operating system CD loaded for maximum results. SFC (System File Checker) will check out all files required to run Windows and ask for various answers (courses of action from you) to the problems it finds, Read and re-read the courses of action carefully. Answer "ignore" first time round, if you are not sure of the correct answer. Proceed slowly, with a clear head and no sources of interruption. This may clear your problem, but will certainly help in other areas, at least. Bazza

PS I use W98SE, not XP, so there may be slight differences. Baz


whush said:

I get the above error message whenever I right click on a drive, file or folder. The dll is not specified. Google search came up with two other pleas for help regarding this error, neither of which was apparently resolved.
Upon clicking OK, Windows XP Home lets me perform the task ; move, delete, rename, properties or whatever.

Can anyone help me get rid of this annoyance?Click to expand...


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Hey guys

this is a great and detailed tutorial and all worked as explained except to the last step...

I still can't get into my account, what sucks big time.

It looks like the password has been changed as the error message is not the same when I enter a wrong password.

It says some like "failed to load the user Profile" or to "failure to connect to the service to load the User" (it's in another language so I translate the best I can.

When I hit the OK button the login page will reload.

I ain't get the link to reset a new password in that process, that one I get only when I enter a wrong password. Anyhow, I don't have a password reset disc (unfortunately)


Can I use above tutorial and simply REMOVE any kind of password from keeping me out of my W7?

I can get till the last prompt where the tutorial shows to enter a new password, so maybe I can do this to get rid of the password too?

Would be awesoome

Thanks for Any Help whatsoever

Answer:"failed to load the user Profile"

Hello easycash, and welcome to Seven Forums.

For that error, you would want to use the tutorial below instead. Be sure to read all of it for all available options. You might give the system restore at boot option a try first.

User Profile Service failed the logon. User profile cannot be loaded.

Hope this helps,

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At least once a month over the past 8 months, the message "Preparing Security Options" appears on my screen. These three words of the message are displayed in large white letters on a Microsoft Blue background.

My question is whether anyone has experienced the same issue, particulalry on a recurring basis; and how did you overcome it without reimaging?

The symptoms I experience during each occurrence include all or some of the following: My system freezes momentarily and my mouse and keyboard are non-responsive.
I find my AV client (Microsoft Security Essentials) and/ or my Windows Firewall disabled (both of which had previously been running). My AV found no viruses in real-time or during a full system scan.
Different system services that had been running cannot be restarted (i.e. SQL Server).
USB device drivers associated with my mobile devices cannot be installed/re-installed.
My Windows OS may not restart
Windows updates cannot be installed because essential Windows systems files become corrupted.
My system environment is:Windows 7 Ultimate 32 bit (build 7600)
Microsoft Security Essentials (AV)
HP Pavilion, 2 Ghz, 2GB RAM
Thanks in advance for your responses.

Answer:"Preparing Security Options" Errors

Hi, Spector. Welcome to Seven Forums.

To determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows, run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.

To run the System File Checker tool, follow these steps:
Click Start, and then type cmd in the Start Search box.
Right-click cmd in the Programs list, and then click Run as administrator.
If you are prompted for an administrator password or confirmation, type your password or click Continue
At the command prompt, type the following line, and then press ENTER:
sfc /scannow (note the space before the backslash)
If errors are found, run the tool again (up to 3 times) with a restart between each run.

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What does "Preparing Security Options" mean when trying to use "End Task"?

Today the browser was very VERY slow and crashed continually (grrrr). It was very difficult to get "End Task" to function at all, and each time this was tried, the screen read "Preparing Security Options".

Also, "End Task" did not function normally. I had to right click somewhere and then select a way to actually shut down the browser.

Any info and/or advice appreciated.


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Hello all!

Recently, my computer freezes, my cursor moves really slow, my RGB corsair keyboard and RGB mousepad light start to move oddly, I can't close out any windows, can't click the start button..... but when I manage to CTRL-ALT-DELETE. a "preparing security options" menu comes up. Once I restart, things seem normal for a while, and then the same thing happens.

Only when I revert to an image backup does the problem go away for a time.

My computer was not doing this for months after I had it built, but is a problem all of a sudden. I even terminate the RGB Corsair cue to see if it was that... but the light animations just stopped, yet the computer still performed horribly as above.
I don't think it's a virus because this has happened before a few months ago and so I just decided to do a fresh install a windows---and here we are.Updating SSD drivers I cannot do---as the Samsung drivers that were just released for the new NVME----I have heard are causing the SSDs to become bricks. So, no thanks!

There seem to be a few threads on this... but never a legit fix. Or, it seems to be that everyone has a different variation of the issue. Like right now, if I ctrl-alt-delete, the preparing security options doesn't come up, but once this bad boy freezes up, the ctrl-alt-delete combination causes that option menu to show up.

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What does "Preparing Security Options" mean when trying to use "End Task"?

Today the browser was very VERY slow and crashed continually (grrrr). It was very difficult to get "End Task" to function at all, and each time this was tried, the screen read "Preparing Security Options".

Also, "End Task" did not function normally. I had to right click somewhere and then select a way to actually shut down the browser.

Any info and/or advice appreciated.


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Relevance 88.15%

I am only sorta familiar with Linux based TS'ing ... so I have some of the idea down but frequently lack the actual ability to do anything! hehe

I have a hdd that has most likely completely failed, but it is STILL being "recognized" by BIOS-level stuff ... so I'm trying to see if there is ANYTHING on there that I can salvage. (It's my husbands & he did NOT listen to me the LAST time this drive gave him trouble ... he has MOST things backed up, but not ALL! *sigh*)

When I try to boot to knoppix (2 different rev's, but I don't recall which ones off the top of my head) with the harddrive plugged in, it gets as far as a line detecting the hdd & trying to write the /etc/fstab ... "Done" ... then nothing more.

I can type (things show up in grey), but absolutely nothing works.

If I take the drive out, I can boot to knoppix just fine (including loading it all into memory).

So ... is there a way to tell it to NOT try to write that directory during loadup? Anyone know what the next command IS (in case it is NOT that /etc/fstab command that is the problem)?

The other option that I have thought up is to load up WITHOUT the drive & then plug it in later ... but right now I'm digging through my documentation to remember how to do that! heheh (Most of my documentation was on another computer that I no longer have access to.)

Thanks in advance!


Answer:Knoppix freezes on load after "creating /etc/fstab" done

IDE generally isn't hot swappable--its not going to be detected after the boot sequence.

My thoughts

Im not aware of any LiveCD that doesn't use fstab to detect current drives...

I guess what you could try to do is use something like ISObuster or WINISO ( Ibelieve these can do it, dont quote me though) and edit the file, then reinsert it into the image.

Or, what might be easier is to see if a Windows based solution would be able to get further.

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One of my computers is slow and I know upgrading RAM will help. I was almost convinced that that was the only solution but however I realized after booting in Safemode that my computer is good as new.

The only problem with safemode is that some drivers wont run. I also realized that if booting in normal mode that there are a bunch of services running that I do not know about.

Using Windows XP Home, what services (under start > run > msconfig) are needed to run like in safemode except with benefits of full drivers (video etc..). I can either find what is needed to run or find what is not needed.

I'm going to scan using HiJack this and see if I can find anything.

But yeah any help would be great.

Answer:"Computer is Slow" Problem Need options [winxp home]

well number 1 if you have more than 4 processes running in the background other than antivirus,firewall sound and other normal windows processes running you have a problem...... try to disable anysoftware that would start up with windows xp. example ? nero, roxio, AIM and MSN or trillian scanner and printer software junk, bittorent clients or p2p software and etc.... all that can REALLY slow down xp alot which would cause your computer to lag and after all the services have loaded up and running after about 15 minutes its gonna be real hard for xp home or pro to keep up, which can lead errors and software conflicts and the occasional crash and reboot if things get real ugly...

Hope that helps.

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The above patch fails to install with "Error Code: 0x80070643 "
I dont have Office 2007, I have office 2010.
I did a "Find solutions" option for this and got one option


Office 2003 Update fails to install with error 0x80070643
Followed the directions and my OSE service is not disabled.   In manual mode.


Answer:Failed install on "Security Update for Microsoft Office PowerPoint 2007 (KB2596764)"

The issue can occur if third party programs affect Microsoft Update service. I suggest temporarily turnning off UAC and manually install Office update to test the
issue. Sabrina
TechNet Community Support

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Relevance 87.33%

I cannot get into Win95 it freezes at start up (I havd a 486 24 ram) I can get into safe mode. When I go into step-by-step it hangs at "Load all Win Drivers" System has no disks & is not currently on-line. A suggestion given to me was to update the Display Driver, so I downloaded (thru other computer) what I thought was an updated version. (during install was prompted that some files were older than what was currently on system) Anyway I installed using only files from new version) Win still freezes after install.. (driver shows installed ok) Can still get into safe mode & can get to win95 normally thru command prompt..then I get the message that windows has detected new hardware "Crystal Codec" Wizard comes up..cannot find new hardware then installs Crystal Codec incorrectly under Other Devices. Should I try & find another updated version & re-install, or is there another way to fix it???

Any help would be greatly appreciated!

Answer:Win95 freezes at "Load all Win Drivers"

Please don't post the same question twice.

Closing duplicate.

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Get message "Failed to load 'installhelper.dll' into memory." while trying to install eCopy from a CD that installs fine on other PCs. eCopy has no information about this error message and nothing appears on the net. Any ideas? Have tried searching the PC and other PCs in the network for such file or instances of it in the registry. Nothing!

Answer:Failed to load "installhelper.dll"

Just to be sure, what OS are trying to install this software on that fails?

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When I try to install gears of war I reivieve this error message. "Failed to load DLL: GameuxInstallHelper"

I have tried all the below with no avail...;en-us;968365&sd=rss&spid=7027

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Relevance 87.33%

Entering the bios limits me to certain options. Is there anyway to access the other options? sorry, newbie here.

Answer:No "usb legacy support" "qfan" options on my asus laptop bios.

If your BIOS doesn't include such options, then they simply are not there.

I don't know about hacking BIOS's, and I wouldn't suggest it at all. You could brick your motherboard.

However, you should check with your manufacturer's website and see if there is an update available for the BIOS that may increase available options.

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Hi All,
Is there a way to just add simple commands such as "view" &"edit" in the (right click) context menu? Id like to for instance "edit" an .htm file w/ notepad++, or 'view' it with it. I cant get in the 'new' default programs setup either. i tried adding it for txt files to 'bring it in' but no go. Just acts as an option, or I can 'choose'(LOL-no choice!) to have it be default the "open". Wow. I never realized how unuser friendly win7 is for anything "outside the box'. Thank-u & nice site (noob here
I saw the post re: icons, but thats not the same really, as I need a 'command', then an action/program, etc. (Didnt want u thinking I didnt look around
Thank u for any help/ideas,

Answer:How can I add commands such as "edit" & "view" as options on context menu (rightClick

try right click enhancer

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Relevance 86.92%

I have been trying to solve a problem for the last fourweeks and am out of ideas. Having got avirus, I decided to run a system image I created a week after I got my Samsung S3511Laptop in 2011.I?m running Windows 7Home Premium 64 bit, Service Pack 1, with Microsoft Office 2007 and McAfee TotalProtection for anti-virus. I havesuccessfully used this system image before so I knew it would work.

After gradually re-building the computer which included anovernight of Windows updates, installing IE11, Chrome and Windows Livemail, Ibegan to experience a problem whereby the computer would slow to the extent ofbeing unusable and the mouse would freeze. Hitting Alt, Ctrl Delete would, when the computer bounced back intolife, show ?preparing security options? on the blue Microsoft welcome/loggingoff screen.

I?ve read practically every post on the net about this andthe problem is that there is no clear view on what is causing this; some postersthink it?s a virus, others think it relates to a possible hardware problem, aconflict with Malwarebytes or a virus of explorer.exe.

What I?ve tried sofar:

Microsoft?s advice on this is to run scannow which I?ve done? no issues. MS also suggest runningcheckdisk, I?ve done this three times now.The first time it stated problems with ?Unable to locate the file nameattribute of index entry? however, it fixed those.It also corrected errors in the Volume Bitmap.I ran checkdisk another two times and bothtimes is said there were no problems.Ials... Read more

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I'm very frustrated. I use Mozilla FF browser.

All of a sudden, as of yesterday, I can't watch videos on Youtube , can't play Webkinz, etc

because I am getting a message saying that
I have to download the latest Adobe flash player

When I try to do it, I can't cause I get a message saying that
the "Security Zone won't allow it".Then I try to use the Manual setting and it says the 'no downloads because it was blocked'

I have had NO problem until coincidentally , YESTERDAY, I received a message from my Norton Antivrus program to "UPDATE" and so I did.

Does anyone know the problem?

Thank you so much in advance.

Answer:[SOLVED] New Flash player won't load, says &quot;Security Zone&quot; is blocking?

this is the message I keep getting when trying to download

X This download has been blocked by your Security Zone Policy-mac

and it tells me to save it then it says it's a binary file. I dont know what it means.

Please help.

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i have a MBSA system which is used for scanning my network PCs for find the missed updates. now i am not able to scan the systems, getting error '"Cannot load security cab file". i have downloaded the file and checked. but getting
same error. please provide me a solution for this

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Relevance 86.1%

when i right click on my DVD writer i do not get the options "OPEN",EXPLORE & AUTOPLAY"..How do i bring them back?

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Relevance 86.1%

Hi all,

I'm having the oddest error in my install of Windows 7 RC x64 (running on my ThinkPad T400). When I try to run a file from my Downloads folder that I've saved from the `net, sometimes the "Open File -Security Warning" will come up, but I can't click Run or Cancel --it just hangs there. I can often still run the rest of the OS just fine, but I can't always end that task.

Has anyone had this issue? Has anyone managed to fix it, or is it a bug I should be aware of? I don't recall it happening when I first installed, so maybe something has changed over time. Any help or advice would be appreciated.

Answer:Win7 RC -"Open File Security Warning" freezes


i am not sure what solved this though i was getting the same problem... What all i did was right clicked the, then properties, and i then clicked on Unblock in the general tab... it seems to have solve it and i only had to that once i dont have to do that anymore and it is working

hope this helps

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Relevance 85.69%

Hope this query is in the right section -tried to use my LDS 1881 England Census CDs last night - but having problems with the Viewer.

I have V4 which up to now has worked perfectly - tried to re-install it
and I keep getting "Failed to extract file "Dll_ini" from binary table"
error message.

BUT no problems on my laptap which has the Viewer installed from the
same CD.

Have had a few problems with computer of late - it was in the workshop
3 weeks ago because of some corrupt Windows files - could that be the

Grateful for any advice, suggestions as to what to do!

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I've had this problem once already, on my fairly new laptop.

I made a thread here not too long ago, trying to fix it, but got so fed up that I just reboot it back to its factory settings, thinking this would fix the problem.
Unfortunately, the irritating problem has come back today.
It started right when I tried installing World of Warcraft and it froze its installation at 87%... then the old symptoms came right back!
The ones I thought I had gotten rid of for good!
I've been browing the internet, trying to see if anyone had an answer for this, and so far, I just find more like me, just as infuriated as I am!

Does anyone have an answer for this mess???

Edit: It only does this old symptoms thing, if I try to install WOW. Otherwise, it works as normal...

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I have two issues, which I think are related. In the Device Manager, it shows under USB Controllers "Unknown device". "Windows has stopped this device because it has reported problems. (Code 43)"

I tried updating the driver, but the driver was correct.

I tried disabling the device.

I uninstalled the device. Windows reinstalled it at next boot, but the problem reappeared.

There is no Imaging Devices in the Device Manager.

At the same time, my webcam failed to open. Message "Webcamera initialization failed."

I downloaded the correct webcam program from Toshiba, installed it, but same result.

This all started when I uninstalled and reinstalled Skype. I have tried uninstalling it again, but still no webcam.

The webcam is enabled in the BIOS.

I really do not want to reinstall Windows.

All help appreciated.

Toshiba Satellite P500 16J
Windows 7 Ultimate x86
All updates installed

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I just resolved an issue I had with the wireless connectivity of my Acer notebook computer and now I am getting strange error messages. When I try (not every instance) to open device manager I will get the message "Failed to open empty document." From there I will occasionally get "Parser" messages that say "Value creation failed at line 843" or "line 422." I read what I could find about these messages and it points to MMC as the cause. How do I go about fixing this annoying problem if anyone knows?

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Relevance 84.87%

Hey guys, I'm working on my neighbor's computer that I have posted about before. The corrupted "non-system" files which were all over the HDD are now repaired after running chkdsk c:\r and the computer is running much better since I ran sfc\scannow and repaired the corrupted system files. I ran MS onecare live's virus scanner and it was able to complete now. No viruses were found. I still have a few lingering small issues it seems. The CD/DVD drive disappeared, but I got that back with a registry fix. Now the current problem is that the "view" and "general" tabs are gone from the file options window. Any idea what's causing that? I searched the web, and found some fixes, but I couldn't use them because I couldn't get gpedit.msc to run. That's my second question. I get a error saying "MMC could not create the snap-in." Any suggestions would be greatly appreciated.


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Please help us to troubleshoot the following problem in our Compaq NX 9000 Machine with Windows XP Professional Operating System:-

- An error shows with two options "Switch to" & "Retry" after booting the machine, which forces to press "Retry" button in the error window repeatedly and as you press this "Retry" button, "Start Menu" automatically opens and it then again asks to press "Retry" Button.

Thanks to all helping members.


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I have had the Ad Watch bug and get the "create an association in the Folder Options" error message when trying to open a program. Nothing will open and all exe.and lnk. files are missing from Folder Options. When I try to create new exe. files and new lnk files, the "apply" button is not highlighted so it will not save. I can make other changes and the button is there but it still won't save the exe changes. I am at my wits end. I have been on most forums looking for the answer. Please help.

Answer:"Apply" button not working in "Folder Options"

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Relevance 84.46%

Ive been getting random popups and my homepage has been reset to I also had two programs installed onto my desktop, Online Security Guide" and "Security Troubleshooting". I also have a yellow triangle sign in the lower right hand portion of my screen that says something about a system alert: popups. Help would be greatly appreciated. Thank You.

Logfile of HijackThis v1.99.1
Scan saved at 4:15:12 AM, on 8/17/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\jre1.5.0_03\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Kodak\Kodak EasyShare Software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\Program Files\Java\jre1.5.0_03\bin\jucheck.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program... Read more

Answer:Random popups, "Online Security Guide" and "Security Troubleshooting"

Hi and welcome to TSF.

I am currently reviewing your log. Please note that this is under the supervision of an expert analyst, and I will be back with a fix for your problem a.s.a.p

In the meantime, make sure you subscribe to this thread so that you will receive an instant email when I have replied with a fix to your problem. You may do this by clicking the Thread Tools option at the top of your post and then clicking Subscribe to this thread. Then, make sure Instant Notification by email is selected and click Add Subscription

Please be patient with me during this time.

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My computer has been running slow and doggish. It sounds like it is constantly working like it is now. I have run SuperAntiSpy and Malwarebytes' Anti-Malware, seeems to be worse now. Thank you in advance.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:50:25 PM, on 11/09/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Common Files\AOL\1158089819\ee\services\safetyCore\ver2_5_4_1\aolavupd.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\\personal firewall\MPFService.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Common Files\AOL\1158089819\ee\services\safetyCore\ver2_5_4_1\AOLSP Scheduler.exe
C:\Program Files\... Read more

Answer:Computer always "Working". Everything slow to load. HYJack Inc.

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Relevance 84.46%

Hi guys,

I am facing a very frustrating issue that I went google for almost a month. Need you guys to tell me what is next step i should take to test my system or guide me with bios settings.


My home PC's build:

Biostar H61 Intel i3 3.1GHz
4gb kingston Ram x 1 piece
Palit nVidia GT430
Cooler Master Elite 343 casing
Andyson silent G 530W power supply
Windows 7 Ultimate 32-bit
1TB Hitachi (Sata 2 or 3 i cant remember)

Sumsung monitor HDMI connection to Palit gx card


Got this rig 3-4 months ago from SLS and got the guys to help me build.
It was working fine, fast and smooth.
One day, i decided i want dual monitor, so i plugged in an old dell monitor,
normal VGA cable to the ON-BOARD Biostar VGA port. It was ok.
I logged on to my game, my game hung. I killed the game px and restarted my PC.


My pc, for the 1st time, boots very slowly. It took very long to load at the "starting windows" screen, the logo flies in real slowly. The user login screen is ok. I logged in.
I realised my windows changed certain graphics settings on its on. When i open a normal windows explorer folder, the window opens damn slowly. All the double clicking of folders,
start menu all fades in slowly. I searched online. So i changed some settings to "disable animations when opening windows" or something... it is ok.

Then i log in my game, my game crashed. I reckon i got to update my graphics driver so i downloaded latest from nvidia... Read more

Answer:Frustrated - Slow load at "Starting windows"

Have you actually tried downloading the latest graphics driver for your card? (You mentioned it, wasn't sure if you actually did it).

Then again, considering you said you tried a clean reformatting, it sounds like a hardware issue.

It could be your components getting a little hot, which is why sometimes it works (when they're cooler), maybe... When was the last time you blew off all the dust and stuff of your computer components? Can of compress air to clean away the junk will do.

Have you tried running the original monitor from your onboard graphics, on its own?

I could be mistaken, but I wouldn't think it has anything to do with your BIOS, if it worked fine before but only just started acting up, with the only change being to run dual monitors (which worked fine in the first place).

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Hi all,

so when i right click on the file and point to the "open with" menu, it should show the list of programs that the file could be opened. Every time after a restart the "open with" menu would take like 3 seconds to load, and after that first load, it would show the list right away. This not only happens when i restart my pc, but also when I haven't opened a file with the "open with" menu for like 1 or 2 hours and it will lag for like 3 seconds again for it to show the list of programs that it could be opened with.

I've already tried programs like Autoruns, ShellExView and disabling those context menu would now help either. Also, I deleted the unnecessary programs from the open with list through the registry already and it still doesn't help.

Any Suggestions?


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Relevance 84.46%


I could really use some help. Yesterday, I booted up my computer just like any other day, and it took forever to boot up (got stuck at the welcome screen and then at the desktop before the icons and start menu showed up). Within 5 minutes, the computer froze and was completely unresponsive, so I powered it off with the power button. I tried booting up again with the same result.

The third time, I booted up into safe mode and tried a system restore to a point from last Thursday, the last restore point when a critical update was installed. I restarted into regular mode, and it froze again. Since then when I have gone to system restore, all of the system restore points are gone. Also, I have that message that says "this copy of Windows is not genuine - build 7601" in the bottom right corner.

I can boot up into safe mode or safe mode with networking very quickly, but booting into regular mode takes forever (40 minutes to an hour). Then, within 5 minutes, it will become unresponsive.

I've had this computer for two years and bought it directly from Sony, so it is not an illegal version of Windows. This is really frustrating. Thanks for any help you can give me.

Here is the diagnostic report.

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0x8007043c
Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
Windows Produc... Read more

Answer:"Windows is not genuine" error, computer extremely slow and freezes

You ran this report while in Safe Mode - which means that it's missing half the data we need.
It sounds to me as if the problem is likely to be with drivers - or a corrupt user profile.

First things first, though....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.
At the Command prompt, type
and hit the Enter key.
You will be told that the drive is locked, and the CHKDSK will run at the next boot - hit the Y key, and then reboot.
The CHKDSK will take a few hours depending on the size of the drive, so be patient!
After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC /SCANNOW.

If both pass OK, then it's probably a corrupt profile - while in Safe Mode, create a new User and see if rebooting to that user gives a decent boot.
If so, then we can work from there.

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Relevance 84.46%

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 8103 Mb
Graphics Card: Intel(R) HD Graphics 3000, -1988 Mb
Hard Drives: C: Total - 476837 MB, Free - 271044 MB;
Motherboard: ASRock, Z68 Extreme3 Gen3
Antivirus: AVG Internet Security 2014, Updated and Enabled
My Windows 7 Professional "Explorer" tree (not Internet Explorer) no longer lists my CD/DVD ROM DRIVE under the Device Manager/Drives. It used to.

I've checked the System Registry and it has lots of info about that ATAPI drive, but my system fails to find the "cdrom" driver (which is the one Windows 7 uses by default). It's not a 3rd-party driver.

The tray on my CD/DVD drive opens and closes properly. Windows just won't recognize the drive, so I can't use it.

I'm hoping someone can offer a 'manual' solution to get it working again. I do not want to spend a month to reinstall my OS and tons of hard-to-configure software. I've read countless other posts and solutions, both here and on MS's sites. The info on MS's sites is not even understandable. It's too vague and often doesn't even apply to my situation.

Note: The error (7026) message is:
"The following boot-start or system-start driver(s) failed to load:

-----... Read more

Answer:Error 7026 "The following boot-start or system-start driver(s) failed to load: cdrom"

8 more replies
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I am trying to rebuild by search index because my computer won't let me arrange items using the "Arrange By" option... However, when I try and load my indexing options to rebuild the index it will sit there and say "Waiting to receive indexing status". If I click the "Advanced" button it will freeze... I also receive an icon and loading display problem SEE PIC#1. Also when I click on "My Computer" it sometimes will sit there searching and it won't load. SEE PIC#2

I have tried the following:
1. Restarting the "Windows Search" service multiple times at different boots.
2. Deleting the files contained in the folder "C:\Windows\System32\config\TxR\".
3. Stopping the "Windows Search" service then I opened up "regedit". I went to "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSearch, SetupCompletedSuccessfully" I changed the value from a 0 to a 1. Then I rebooted my PC. I then went back to the same key and changed it back to a 0 and rebooted my PC again.
4. Turning the "indexing service" on and off from the "Turn Windows Features on or off" menu.
5. Microsoft Fixit Indexing Troubleshooter
6. Sfc /scannow
7. Tried this hotfix
8. Tried another user account and creating a new user account
9. Tried resetting folder view to "defaults" Read more

Answer:"My Computer" won't load, Disappearing Icons, & "Arrange By" option won't work. Help?

13 more replies
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HP Pavilion dv7 Notebook PC
Intel(R) Core(TM) i7 CPU
64-bit Operating System

It started while i was browsing anime viewing websites on Firefox.(Both of which I've used for years.) Also note AVG's Resident Shield was online, and i don't remember going anywhere strange or downloading strange files. I had scanned used malwarebytes anti-malware the day before and found nothing.
Randomly, I received a blue screen stating something like "Client side encryption is not supported by the remote server even though it claims to"

After restarting, my computer failed to start normally.(I think it failed to load the operating system?) It went to some kind of auto repairing thing to fix itself in order to startup properly. But it failed.

Safe mode = same as above

Last Known Good Configuration = same as above

Bootlogging? Debugging? Description was it would mention at which startup file it failed to load. It loaded files from the top of my screen to almost the middle, which is about < 10 things. It failed, and without telling me any new information, did the "same as above".

3 attempts of system restore. One was more than a month ago. It would get to the end and "finish" restoring for a brief moment, then immediately show an error pointing to "...Appdata/Roaming/Firefox/(jumble of letters).profile/session(the rest was cut off, but i thought i could see half an "s") It said it couldn't replace the file?

chkds... Read more

Answer:"Client Side Encryption not supported by..." --> "computer failing to load"

Its the server that you were on, it did not like the encryption that that server was using.

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Relevance 84.05%

Sometimes when I try to open the Computer window (either by clicking the start button and then Computer or hitting Windows key + E) it will take a long time to open (upwards of 90 seconds). It doesn't happen all of the time, but starts happening seemingly at random. I can open other folders, but as soon as I click Computer, it freezes for a bit before working properly.

I can get it to stop by rebooting, but it seems to always eventually happen again. I know it's not a hardware problem, as this is happening on both my desktop and laptop.

Answer:"My Computer"/"Computer" slow load problem

There's a number of ways we can retrieve info on this, so let's start with the easiest.

First, grab Process Explorer and open it up. Sort by the CPU or CSwitch Delta columns (highest at top). Now, attempt to open Computer, and see which process started spiking. Most likely I would venture to guess it's the explorer.exe process. Either way, double-click it to open and see its current running threads. If Computer is still loading, you should see the highest-load thread at the top which should be relevant. Dbl-click it and it'll give you the callstack for it. Copy and paste to here for evaluation. If Computer window pops up prior to doing all this you can keep attempting to open it and perform the instructions while it's hung.

In addition to this, you may also wish to create a dump file of the process while it's loading the Computer window. Right click the process that's spiking and create either a minidump or a full dump. Minidumps are very small and should attach no problem to your post, but are very limited in details. Full dumps will have to be uploaded to a 3rd-party filesharing site.

Note that if it does the same for both desktop and laptop, go ahead and provide us the details following these instructions for both laptop and desktop. Specify which is which. The dump files from each would also be beneficial.

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When I try to access My Computer (start, win + e key, windows explorer sidebar, up one directory from C drive, etc) it will take a long time to open (around 1min). The explorer window will open up but will freeze before it displays the drives.

It doesn't happen all the time, but will definitely occur sooner or later (not fixed timing though, sometimes after 6hours, sometimes just 10mins after a fresh boot). Can get it to stop occurring after a fresh reboot but it will come back eventually.

Other folders works fine, only My Computer has this delay/freezing issue.

Have tried removing any mapped network drive.
CPU usage does not spike during the freeze.
Will freeze regardless of any removable storage/media devices being plugged in.

Only thing I noticed is that under Event Viewer > Windows Logs > System, Windows Error Reporting Service will start whenever My Computer freezes and will stop just before it unfreezes. There's no other error logs shown in Event Viewer during the timing whenever it freeze though.

Running Win7 Pro 64bit & Microsoft Security Essentials with no other A/V.

Thanks for any help in advance!

Answer:"My Computer" slow load problem

Mate, welcome to Sevenforums!

What you might try first is scan with your updated antivirus program for any malware. Consider a full can with malwarebytes in addition: Malwarebytes Anti-Malware - CNET

You can look through these tutorials by Brink to see if you can make windows faster without any downloads, and fix system file problems:
Optimize Windows 7
SFC /SCANNOW Command - System File Checker

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Hello everyone
Recently, I'm playing Anno 1404 (also called Dawn of Discovery) in my Vista Home Basic 32bit finely until I saw the problem with the "save/load" problem. First, it saves "systematically" but, the save is corrupted to a 5kb file. Second, the game can't load the 'properlly saved' save file, and also the corrupted one also.

Few of the players had the similar problem, and someone said that making another user account works, and I tried and really worked for me. Yes, I can play this way, but all of my files and infos are saved in the Administrator account, and I don't want to switch users just to play that game

Recently I found a useful MS program, which is runas, and found how to run as another account. It asks for the account pw, and everythis was fine, but it doesn't run my game
It just closes the cmd and nothing happens. What could be this problem?
I hope Ubi gives out this fixing patch fast

Answer:Anno 1404 "save/load" problem and using "runas.exe"

Figured it out with Runasspc program (which also saves the password! )

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When attempting to save a document or browse to open a file from within an ap, the dialogue box freezes for 10 secs or so when trying to browse to preferred save location. The ap shows as not responding. I don't have any mapped network drives and can't seem to find any other solution. This seems to be fairly common, as I've seen this problem on a couple other forums, but never found an answer that actually works. Any Ideas?
System is:
ASUS Crosshair AM2 board, X2 4000+, 2 GB DDR2-800 (OCZ), 7950GT, 5 SATA HDDs and a couple of DVD-RW drives (1 SATA, 2 PATA). Vista x64 (clean install)

Answer:Vista x64 "Save as..." and "Open." window OFTEN freezes when trying to browse

I've seen this happen on 32 bit systems running MS Office and have a printer with a memory card slot which creates a drive letter on the computer. If this is the case remove the drive letter for the memory card.

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First of all, thanks for this space and for the help.

I am experiencing two kinds of BSODs on my Win7 64. They are System Service Exception and Memory Management. Also I am getting complete freezes, of the kind where keyboard stop working, mouse too, everything, and you have to turn of CPU to restart.

These problems occur mostly when using Google Chrome (Youtube often) and playing games, such as Need Ford Speed Carbon, Sid Meiers Railroads, Grid, Left 4 Dead and others. Also when streaming music.

This machine of mine is brand new, has around 3 months of use, and has been assembled from several parts bought separatedly. The freezes and BSODs happen since the purchase and installation of Chrome and games.

I never installed other operating systems on this PC, Windows 7 64 bits is the first. It is a top class machine, with grade 7,2 on most items, except disks.

OS - Windows 7
? x64
? What was original installed OS on system? This one
? OEM version (came pre-installed on system) or full retail version? Full retail
? Age of system 3 months
? Age of OS installation 3 months also
? CPU - Athlon II X4 620
? Video Card - ATI Radeon HD 5750
? MotherBoard - Ecs Black Series A790gxm-Ad3 Am3 Ddr3 790GX /SB75
? Power Supply - brand & wattage - OCZ 500SXS, 500 watts
? Memory - 4GB DDR3 Corsair
? Disks - WDC WD5000AACS 500 GB and MAXTOR STM3160211AS 160 GB

The required ZIP files are attached. Thanks.

Answer:BSODs "SystemServiceException" and "MemoryManagement", also total freezes in Win7 64

Hi -

As you know, the files are in Portuguese, but the dumps are in the universal language of hexadecimal and I did find a few things which may help.

The bugchecks on the 8 mini kernel memory dump files -

(4) 0x3b (0xc0000005,,,) = system service exception, 0xc0000005 = memory access violation

(4) 0x1a (0x41790,,,) = memory management error

Both could be caused by rogue 3rd party drivers. Daemon Tool/ Alcohol/ other CD emulation software is undoubted involved and needs to be removed.

Update the first two drivers. Remove Daemon/ Alcohol and the burning app containing the pcouffin.sys driver -


netr7364.sys Thu Mar 12 23:13:08 2009 (49B9CF44) - RT73 USB Wireless LAN Card

RTKVHD64.sys Fri May 22 14:04:20 2009 (4A16E924) - Realtek HD audio

sptd.sys Sun Oct 11 16:55:14 2009 (4AD24632) - CD emulation

a0omnhk0.SYS Fri Aug 07 09:30:20 2009 (4A7C2C6C) - unknown; dynamically allocated by CD emulation software

pcouffin.sys Tue Dec 05 09:39:30 2006 (457584A2) - CD/ DVD burning driver
Your wifi is probably either Linksys or Ralink. Try both sites.
Linksys -->
Ralink -->

Realtek -->

Remove Daemon/Alcohol, update the wifi driver and the Realtek audio driver and see if BSODs persist.

Regards. . .





Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
De... Read more

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Windows 7 Pro, 64-bit, boots up and runs fine as long as "Windows Search" is NOT checked in "Services".

When I run msconfig in the Services Tab, that is the Windows Search checkbox that I'm talking about.

If the box is checked, computer will start up, allow me to click on my user icon and load everything as if it's ready to go. The cursor moves with the mouse but does not respond to mouse clicks, also the computer does not response to the keyboard. If I click the start button, I get the spinning round wait icon (or whatever that is called). It also runs fine in Safe Mode.
I tried sfc.exe /scannow I have all the latest windows updates. I have run several different anti-virus, anti-malware programs. I ran chkdsk. Do I need Windows Search checked in Services? What does Window Search do? Is that where you can search from the Start Button area?

Answer:boots up then freezes when "Windows Search" is checked in "Services"

Which flag did you use with chkdsk - /F ?? My first guess is that Search is trying to index and snagging on something - either a file system problem or bad disk sectors. The /F flag deals with the filesystem. If you haven't tried /R, for sectors, do so, but only after backing up important data, and perhaps taking a system image if the system's current state is valuable to you. I prefer to run chkdsk from a WinPE/RE boot disk so I can study its output at leisure.

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Ok where do I begin?! I have been dealing with viruses, spyware/malware for the past week. It all started with Norton advising me that I had been infected with Trojan. Vundo and Trojan.Zonebac. After that I started receiving many different pop ups warning me about critical system alerts. I also had an annoying yellow triangle at the bottom of my screen warning me about different trojans and worms. More evil friends included 2 new icons that had made their home on my desktop one named "Live Safety Center" and the other "Online Security Guide", also installed was a new toolbar named "Security Toolbar 7.1". I have scanned my computer with many different programs and have somehow finally managed to get rid of the pop ups and toolbar, although I know I'm probably still infected somewhere. I'm sorry this is so long but, I wanted to explain EVERYTHING! I'm running Windows XP SP2, and have followed all steps to post. I downloaded DSS, but after many attempts to run, it just wouldn't let me. I do have a fresh hijackthis log and my Panda report, I hope this is good enough.
Many thanks in advance to whomever helps me, I am desperate!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:58:35 PM, on 11/15/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\services.exe... Read more

Answer:2 evil friends on desktop "Live Safety Center" and "Online Security Guide" Help?

Hi, thanks for trying to perform all the steps.


I downloaded DSS, but after many attempts to run, it just wouldn't let me.

At what stage does DSS stop working?

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Got my computer back today (Windows XP), and my background is now all green with a black box in the middle saying "Your System Is Infected...etc"

Also a red circle with a white X in the task bar

I can't open the task manager

Can Anyone Help???...

Downloaded HiJackThis

My log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:04:51 AM, on 12/29/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\sy... Read more

Answer:"Your System Is Infected" Background + "Internet Security 2010" virus/malware problem

Hi and welcome to TSF.

I'm afraid HijackThis no longer provides the information we require.

We want all our members to perform the steps outlined in the link given below, as far as they possibly can, before posting for assistance.

If you have problems with any of the steps, simply move on to the next one and make a note of the problem in your reply.

Please note that the Security Forum is always busy, so I would ask for your patience while waiting for a reply - it may take a few days.

This thread will now be closed.

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Got my computer back today (Windows XP), and my background is now all green with a black box in the middle saying "Your System Is Infected...etc"

Also a red circle with a white X in the task bar

I can't open the task manager

Can Anyone Help???...

Downloaded HiJackThis

My log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:04:51 AM, on 12/29/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\i... Read more

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When I click on "tools" on the menu bar in any folder that I am exploring and subsequently click on "folder options" I notice that the "view" tab is completely missing. The only tab I have access to is "file types"

This creates a serious problem when dealing with hidden folders that were hidden prior to me having knowledge of this "view" feature being absent.

What are my options to restore this "view" tab so that I can view the hidden files that I need access to?


Answer:"View Tab" in "Folder Options" missing

Other than a system restore, I don't know how to restore the view tab. I can tell you how to enable the hidden files and folders from the registry.
Start> Run> type: regedit and hit OK. Navigate to:
Click on Advanced folder in the left pane and look for Hidden in the right panel. Set the value to 1 to show and 2 to hide.
If not there, create DWORD value with Value name: Hidden and set the value as above.

Edit: Forgot to add, you need to restart computer for settings to be changed.

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Hello Guys I need your help in my laptop Graphics error.I uninstalled my AMD graphics card recently from control panel.Now i am trying to install the drivers and i have downloaded my graphics card driver from .But when the drivers installing there is a error message coming that is "failed to load detection driver".Please Help Me.
My Laptop is HP Probook 445 G1.

Answer:AMD Graphics Driver Error "Failed To Load Detection Driver"

One more thing guys.My graphics convert into Standard VGA Graphics.

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This began after dumbly going to some non-commercial website. NAV auto-protect did initially detect an infection, but indicated it could not quarantine or delete.

Now when launching IE6, it attempts to redirect to a fake virus software website. When I choose the "not recommended" link, IE crashes shortly afterward. Also, I get a fake "Security Center Alert" popup every few minutes. I stupidly clicked on the link to update the security center.

With System Restore deactivated, I have run (all updated, full scans in safe mode) NAV, Ad-aware, Spybot, SpySweeper, Avira and CCleaner. (Then I found this website and learned I should have waited to do this.) Spybot found a couple of registry entries, but that was the only detection made by any of the programs, other than NAV's initial auto-protect message. File gmer.txt is attached.


DDS (Version 1.0) - NTFSx86
Run by Mike at 13:22:43.09 on Sat 12/06/2008
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2038.1399 [GMT -6:00]

============== Running Processes ===============

C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\... Read more

Answer:IE crash after "Insecure Internet activity", "Security Center Alert" popup

Before any work can be done on this machine, there is something that requires your immediate intervention.

This machine is messed up pretty badly because you have several anti-virus programs on your machine. That's not a good idea!!

Alike firewalls, anti-virus programs have conflicts co-existing with each other & produces undesirable results. Please uninstall ALL leaving only one of them.

ALL the antivirus programs must be removed via add/remove program.
For any program that doesn't have an add/remove entry, you will have to do this:re-install the program -> reboot -> uninstallPost a fresh logs when you have completed the above task.

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When I open an old (2003) Exel-file with VBA-code in it with Excel 2007, I get one of these two responses
and I do not know what causes Excel to make different choices
A Dialog Box: "Microsoft Excel Security Notce"
This one is very similar to the one in Excel 2003 and that is how I want Excel to behave.
The user has to “Enable Macros” to go on and work with the file.

"Security Warning"
This one is new in 2007 and the user can continue to work with the file even if he does not see the security warning.
That means that VBA-code that I (the programmer) want to run when the file is opened, does not execute.

My problem is that I do not know what causes the two different behaviors and cannot force Excel to open files with the first Dialog box.
Can you?

Answer:Solved: Excel "Security Notice" vs "Security Warning"

I think most of the info will be in the dailog screen, i'sn't there's more text in the dialog box than the text you mentioned?

I think if you read through it it'll become clear.

It has all to do with the improved Security settings with 2007 and up

Found this in a simple search with Google:

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What changes when I press the "End Process" button besides the obvious stopping of the process, or likewise if I press "End Process Tree".
The next obvious question is, what is the relationship between a process and a process tree?
(I tried to take a screenshot of the context menu which contains the choices "End Process Tree" and "End Process Tree", but the menu disappears the moment I try to click on anything else.)
I drive a laptop with only a single-core processor and Win 7.  It's so overburdened that, even if I wanted to upgrade to Win 10 or better, I don't have the horsepower to do that, either.
I spend hours trying to get things done, when the CPU Usage reading is at a consistent 100% for several minutes at a time.  There are moments of desperation when I end one of the CPU hogs -- a browser... anti-browser/security package...  most frequently
one/more of the svchost.exe pieces...  by "End Process".  Otherwise I never get the point of meaningful action.  And in these circumstances, it takes even longer if I save file, shut down apps, restart, and bring up everything!
Thus this question!
      Win 7 Home Premium SP1 Build 7601, licensed to me; last successful update:  4/28/2016, KB 3141092
No images attached...

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