Computer Support Forum

Keyboard not found - EPP - disabled - getting tired of this on my wife's computer

Question: Keyboard not found - EPP - disabled - getting tired of this on my wife's computer

Just checking, it seems like something is still wrong on this computer.

just using a standard plain usb keyboard. All of a sudden this morning, when she was changing a plain ordinary mouse, the keyboard quit working. it works on another computer. the mouse works, while using the same usb port.

in device manager, there is no entry for Keyboard. in devices and printers, way down at the bottom, a "usb multimedia" keyboard shows, but when I try to look at the drivers, there are several drivers, and I cannot delete, or disable any. Looking at the HID compliant consumer control device driver details, there are no drivers.

Device Manager/Keyboard: shows keyboard. there are speed settings, but in the hardware tab, no name, manufacturer, location or device status.

Just in case, with all of the problem we have had lately, I did some scans. the dss scan seems strange.

Is it?
mbam

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Motherboard: FOXCONN | | 2AB1
Processor: AMD Phenom(tm) II X4 840T Processor | CPU 1 | 783/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 918 GiB total, 825.115 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 1.549 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is Removable
K: is CDROM ()
M: is NetworkDisk (NTFS) - 466 GiB total, 127.913 GiB free.
P: is NetworkDisk (NTFS) - 466 GiB total, 127.913 GiB free.
R: is NetworkDisk (NTFS) - 273 GiB total, 148.536 GiB free.
S: is NetworkDisk (NTFS) - 466 GiB total, 127.912 GiB free.
T: is NetworkDisk (NTFS) - 466 GiB total, 127.911 GiB free.

Something is rotten in Denmark!

Relevance 100%
Preferred Solution: Keyboard not found - EPP - disabled - getting tired of this on my wife's computer

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Keyboard not found - EPP - disabled - getting tired of this on my wife's computer

Some place I saw a message that windows updates was set to no update hareware files, but I can't find where to change that.

10 more replies
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Question: Tired Keyboard

Can they get Tired on a Laptop as I find my HP Laptop not always putting letters in. and if I do not check it looks like bad spelling. I have to be more positive in pressing the keys

Answer:Tired Keyboard

Am thinking that contacts in the keyboard may be getting a bit duff like in a Remote Control

5 more replies
Relevance 56.99%

Continued issues after multiple spyware infections. Ran slimcleaner and it showed known spyware files remaining in expert mode but i was not confident to remove them from registry. Computer dramatically slows and it caused hardware issues with the keyboard.
 
DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16464  BrowserJavaVersion: 10.45.2
Run by at 21:39:38 on 2013-12-10
Microsoft® Windows Vista™ Home Premium   6.0.6002.2.1252.1.1033.18.1014.311 [GMT -5:00]
.
AV: Microsoft Security Essentials *Disabled/Updated* {BF5CEBDC-F2D3-7540-343C-F0CE11FD6E66}
SP: Microsoft Security Essentials *Disabled/Updated* {043D0A38-D4E9-7ACE-0E8C-CBBC6A7A24DB}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\SLsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Intel\IntelDH\NMS\AdpPlugins\DQLWinService.exe
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\RealNetworks\RealDownloader\rndlresolversvc... Read more

Answer:computer slows dramtically, keyboard disabled

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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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Relevance 55.76%

Computer boots to a beach scene with clock(lock screen), but unable to do anything except turn PC off. Keyboard and mouse are disabled on boot. Tried every option from restore to recovery and system says it's unable to perform them. I don't have restore disks or any files to boot from jump drive. So need files to put on jump drive to boot with so I can reinstall Windows. This computer was upgraded since purchase to Windows 10.I don't want to lose files on PC so plan to rename folders in command prompt where personal files may be. Please help me where they may be so I can do this. I do IT work but don't have HP knowledge. Many years ago I would just rename windows folder then reinstall windows then copy folders I need from old folder then deltree old windows folder. I'm sure there is a partition with the windows files but not sure I'll be able to get Windows 10 back, but not worried about that at this point. Would just like to get computer functioning again and not have it be just a clock now. Thanks in advance. Stephen

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my wife doesn't use my computer very often, but tonite she wanted to send a email to a friend and after I got the email setup she proceded to type the message or try to, three times she locked up the keyboard and I had to reboot to get it to work again, could it have been something she did or do I have a problem with my keyboard? I ended up typing the message for her and had no problems.
 

Answer:keyboard or wife problem?

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Relevance 55.35%

My wife has been away from her computer for about 6 weeks and upon her return, the keyboard is inoperative. I can't log in to Tech Support Guy from her computer to give you her system parameters. What can I do to get her back alive? I replace her keyboard with mine but that didn't help. I have powered down her system, tried ctrl alt del but nothing seems to help. Here is my sys info. Her's is basically the same.
Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Athlon(tm) II X2 240e Processor, AMD64 Family 16 Model 6 Stepping 3
Processor Count: 2
RAM: 3835 Mb
Graphics Card: ATI Mobility Radeon HD 4200 Series, 256 Mb
Hard Drives: C: 917 GB (273 GB Free); D: 13 GB (6 GB Free); F: 465 GB (298 GB Free);
Motherboard: Dell Inc., 0DPRF9
Antivirus: COMODO Antivirus, Enabled and Updated
 

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Anyone know how to get rid of the two floating boxes they overlay everything but don't show up on a screen shot or snippet using the snipping tool.

Answer:This showed up when my wife cleaned my keyboard

I take it rebooting didn`t fix it ?

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Hey community, I have a flex 4-1570 notepad and whenever I am trying to switch to tablet mode, the physical keyboard doesn't disable. That's rather annoying because whenever I try to put it down on an uneven surface, random keys will activate. Would anybody know how to fix this? Thank you in advance!

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I HATE modern networking with every fiber of my being. Once upon a time, networking was simple. To support huge corporate networks Microsoft has made it into a nightmare for home users.

Last week I upgraded to Win10. My wife backs up here win7 data on my backup drive. She is on the same wired network a I. After my upgrade she could not access the folder to backup her data. Everything was working for three years before the upgrade. In spite of all the assurances from Microsoft that functioning would remain the same I discovered the Win10 upgrade had changed the permissions. I redid them to allow everyone to read/write to her backup folder. Problem solved for a few days. Now, once again, she cannot access her backup folder. The permission changes I made remain but she gets a message asking for the "network username and password." After much googling I'm almost certain there's no such thing as a "network password." Since a network password does not exist it's impossible to supply one.

I can see her computer and access it. She can see my computer but cannot access it for the reason stated above.

Anyone know how to get past this roadblock?

Answer:My Wife's Wife's Win7 Macine Cannot Access my Win10 Machine.

You operate your PC as an administrator? In that case it may help to define a user "mywife" and a password, and to set the sharing and security settings for this user.

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Question: Tired Computer?

Graphics card or memory problem

--------------------------------------------------------------------------------

..or just too much going on here.
Hello all. I'm new to this forum so if I'm not posting right please let me know.
I'm running WinXp Home edition with a 1.99 P4, 1 gig ram, Nvidia Gforce 2mx vid card, 2 ~ 80 gig hard drives and IE7 as the browser. I will enclose an Everest report. (maybe not)
It seems when I first boot up the computer everything is running as it should, quickly refreshing pages, able to transfer over from one user name to another. However after a few users logging on to each of there own user names or when running a virus program scan like Nortons or Housecall the computer starts to become sluggish when attempting to go on and do something else. At times when switching from one user name to another the page will be mostly black when signing in to the new user with the exception of the top heading or part of the task tray. Shortly afterward the screen fully appears and is fine. Is this just to be expected or being the computer is almost 4 years old just old age. It has gotten worse over time. All virus scans are clean so that is why I believe the problem is in the hardware. When it does become this way a reboot solves the problem.
In trying to correct this I have adjusted my page file which I thought may have helped somewhat but not quite. The only other thing I can think of is my memory which is 2 sticks of 512 (the max for this mot... Read more

Answer:Tired Computer?

I'm no expert, but try checking the task manager. In the Performance tab check the CPU Usage. It shows a percentage.

Usually during a virus scan my computer gets sluggish. This is due to the usage being high. This means your computer's resources are being used more, and less is used on browsing and such.

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For the past 4 years, this computer always whines, as in it makes a constant noise that gets higher in pitch as the cpu usage gets higher. Rarely, it'll start up not whining, and stay that way for a few minutes, only to fire up the whining again.

I was made aware that dust in the psu could cause this, so I cleaned out my psu, but to no avail. I'm just tired of this whining noise, and am wondering how to get rid of it for good (besides replacing the computer >_>)?

P3 550mhz
200W psu (don't laugh too hard)
384mb ram
16mb voodoo vid card
 

Answer:i'm tired of this computer whining

also dust or a HSF thats well worn will cause sounds like those... as the CPU gets hotter they speed up, but if the fan is old and wearing out they vibrate and cause high pitched noises,

so also maybe worth cleaning your HeatSinkFan aswell or any chipset fans on the mobo.
 

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Relevance 51.25%

There are soo many unnecessary things on here that I can't remove by regular means, including the recent lsass.exe. That pretty much set me off, and now I'm here to be analyzed. Please, and thank you.

-----------------------------------------------------------------

Deckard's System Scanner v20070905.67
Run by HP_Owner on 2007-09-15 11:55:40
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Failed to create restore point; System Restore is disabled (service is not running).


-- Last 5 Restore Point(s) --
110: 2007-09-15 17:11:10 UTC - RP127 - Installed Windows Internet Explorer 7.
109: 2007-09-15 17:09:05 UTC - RP126 - Installed Windows IDNMitigationAPIs.
108: 2007-09-15 17:08:44 UTC - RP125 - Installed Windows NLSDownlevelMapping.
107: 2007-09-15 17:08:14 UTC - RP124 - Installed Windows XP KB915865.
106: 2007-09-15 17:02:30 UTC - RP123 - Software Distribution Service 3.0


-- First Restore Point --
1: 2007-09-11 04:43:43 UTC - RP18 - System Checkpoint


Backed up registry hives.
Performed disk cleanup.

Total Physical Memory: 504 MiB (512 MiB recommended).


-- HijackThis Clone ------------------------------------------------------------

Emulating logfile of HijackThis v1.99.1
Scan saved at 2007-09-15 12:00:34
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (7.00.5730.11... Read more

Answer:Tired of My Junked up Computer

I realize it's not the full 48 hours yet, but since I'm on so late, I'll bump this.

BUMP

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Relevance 51.25%

about 3 months after I got my Hp laptop, I closed it down one day after my son used it and windows wouldn't come back up. I restored it according to directions that came with it. And still, Everytime i turned it on, it would say i had to restore it. I let it set for about 4 months and have not touched it. The other night, i decided to try again.

I did a system recovery and ran disk check....it did all kinds of stuff like deleting and repairing and replacing files and bad clusters. It seemed to be better, so to make sure things were going good, i decided to run the majorgeeks programs to remove and bugs etc.

A window is still popping up that says Windows detected a hard disk problem, to back up files immediately and contact manufacturer to determine if i need to repair or replace the disk.

How can the disk be damaged? I am attaching the logs, just in case they may help you tell me what is going on.

Thanks
CJ
 

Answer:tired of refixing this computer

can't find other logs.
 

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Relevance 51.25%

Hi, I have an R61e running on Vista Basic.  I've run into a problem in the last couple days: the computer will go to sleep while I am using it.  If I reboot, this goes away for an hour or longer, but once it starts happening, it will happen in more and more quickly, until the computer is going to sleep every minute or so. I have tried playing with the power settings, changing how long before the computer goes to sleep (and this happens even when I select "never"), and changing the buttons so that nothing puts the computer to sleep.  It's making it very difficult to use the computer, having to reboot every hour or so. Advice?  Help! Thanks...

Answer:Is my computer tired? Why is it always going to sleep?

it could be that it is overheating, download TPfancontrol and look at what temperature your laptop is running at before shutdown. you may need to clean the fan of your heatsink.

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I don't want to bother anyone with a question that has already been asked a million times, so I've been doing some searching and reading here in the forums to try to find a fix for my slow computer.

It seems that the starting point, after scanning for malware, which I've done, is to uninstall any unused programs. Every time I get to this point, I get frustrated and give up - I have no idea what is needed and what I can toss. Someone here posted a link to a site that lists all programs in alphabetical order, then gives a description of what the program is used for. Even with this awesome list I'm not positive about what to get rid of.

Would it be too much of a pain in the rear for someone to walk me through this?

Thanks!
 

Answer:Slow, tired computer-can anyone help?

Thanks!

I'm really trying here:-o

I downloaded WinSnap, took a picture of my startup menu from CCleaner, but now I'm not sure what to do - I thought it copied to my clipboard? I don't get a Paste option when I right click here in the Reply box.

Thanks again.....
 

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Hello guys

( I have tried to ask this to other forums, but yet no help!)
I have just into extreme pressure of this problem right now.

Here is what happens:-

Window loads--> loading personal setting--> Then it shows a box :-

VisualToolTip.exe - Entry Point Not Found
The procedure entry point GetProcessImageFileNameA could not be located in the dynamic library PSAPI.DLL

I tried to click OK and after sometime, I can not click anywhere. Even my keyword doesn't work anymore.

I tried to go to Safe Mode, but F8 key is not working because keyboard turns off during the boot. And it is turned on when after window is loaded... then the message comes up and then stays there forever. The only key works is the Start Up key, but no other keys work.

I thought of formatting, but when pc loads from CD and asks to press any key... I can not press any KEY........

I have seen many problem and have solved them myself but this one I can not do anything and I feel like I am locked out.

Please help me guys! Help!!!

Thanks for your time!

Answer:VisualToolTip.exe Entry Point Not Found error :- Computer Hangs + Mouse and Keyboard not working!

Hi netme, and welcome to BleepingComputer.If would help if you were to post the make and model of this computer.If it is a custom build, please post the make and model of the motherboard.Have you tried using a different keyboard?Microsoft has a work around for this, but you need the use of your keyboard. You can read the article here.

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Logfile of HijackThis v1.99.1
Scan saved at 10:21:49 PM, on 1/17/2006
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2600.0000)

Running processes:
D:\WINDOWS\System32\smss.exe
D:\WINDOWS\system32\winlogon.exe
D:\WINDOWS\system32\services.exe
D:\WINDOWS\system32\lsass.exe
D:\WINDOWS\System32\Ati2evxx.exe
D:\WINDOWS\system32\svchost.exe
D:\WINDOWS\System32\svchost.exe
D:\WINDOWS\Explorer.EXE
D:\WINDOWS\system32\spoolsv.exe
D:\WINDOWS\System32\nvraidservice.exe
C:\Program Files\UltraMon.exe
D:\Program Files\Motherboard Monitor 5\MBM5.EXE
D:\Program Files\HP\hpcoretech\hpcmpmgr.exe
D:\Program Files\HP\HP Software Update\HPWuSchd2.exe
D:\Program Files\MSN Messenger\MsnMsgr.Exe
D:\WINDOWS\System32\ctfmon.exe
D:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Programs\SetPoint\KEM.exe
D:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\UltraMonTaskbar.exe
C:\Programs\SetPoint\KHALMNPR.EXE
D:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
D:\WINDOWS\System32\svchost.exe
D:\Program Files\HP\hpcoretech\comp\hptskmgr.exe
D:\WINDOWS\System32\wbem\unsecapp.exe
D:\Program Files\ATI Technologies\ATI.ACE\cli.exe
D:\Program Files\Windows Media Player\wmplayer.exe
C:\Programs\Bitlord\BitLord.exe
D:\PROGRA~1\Yahoo!\WIDGET~1\YAHOOW~1.EXE
D:\PROGRA~1\Yahoo!\WIDGET~1\YAHOOW~1.EXE
D:\PROGRA~1\Yahoo!\WIDGET~1\YAHOOW~1.EXE
D:\PROGRA~1\Yahoo!\WIDGET~1\YAHOOW~1.EXE
D:\PROGRA~1\Yahoo!\WIDGET~1\YA... Read more

Answer:Need Analysis-Just need to clean up my computer, tired of it getting to slow

Please follow MicroBell's 5 Step process outlined here

After running through all the steps, please post a new log

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Relevance 49.61%

Can someone help me with my Wife's Computer? Here is the Problem, something has reset or something. She has to sign in everytime she goes to her sites that she goes to all the time. On Yahoo Mail, she can't get any pictures of any kind to display. they are just blank spots wit no little red X in the corner. She is running A e-Machine with XP that is about 2 years old.

Thanks so much
Kisota
 

Answer:Help with Wife's Computer

Go to Internet options \ Advanced scroll to multimedia. Is Show Pictures checked? Or click Restore Defaults.

She has to sign in everytime she goes to her sites that she goes to all the time.Click to expand...

Go to Internet options \ Content \ Auto Complete and check the options you want the computer to remember.
 

1 more replies
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Question: My wife computer.

Hi all, it's been a while since I have been on, lol family life! Well now I have to ask about my wife's computer. She tried to turn it on this morning, and when she did she got a screen saying it couldn't start, so it would check out why and try to do a repair. This comes after a few other problems she has had with it, including not being able to attach files to her emails from word. I can have her give you more data on what is going on. But for the most part I am not sure if I can describe anything else wrong. Aside from her messenger not working right recently as well, nothing seemed to be majorly wrong. It just did that this morning and now it has gotten her and I both very worried. I am having her run a virus scan, and will post the results (Just in case) but if anyone here thinks they know what is causing this, we would love to hear from you! Or if you know how to find out what is going on.

Thanks again and God Bless!
Gabrielman

PS: almost forgot, she has Vista Home Premium 32 bit, just like me, on an HP Desktop.

(and the title should be my Wife's Computer, not my wife computer... -_- )

Answer:My wife computer.

What did that error about Windows being unable to start actually say?

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Relevance 49.61%

This evening I was passing by our computer room, when the computer suddenly started playing a mish-mash of audio streams or files. It starts with a musical introduction, then a woman speaking Spanish, then a "news" stream joining that, until several streams were stepping on one another, making all unintelligible.

I killed both her instances of IE, then her Word instance, finally everything. No help. I logged out of her account; even with no one logged in, it continued -- it seems to die out after 10 minutes or so, then restart half an hour or so later.

After I logged into my own account, I looked at the Task Manager, which showed no applications running (audio was still running full steam). I looked at processes, but, since I don't know what all the process names mean, I couldn't tell if anything was out of order.

I opened my corporate Symantec End Point Protection (required by my employer, since I occasionally log in to the facility via vpn), and it saw no problems. I checked for updates, and it said it was up to date.

I restarted Windows and it installed one update. A few minutes after it completed and I logged in, the audio mish-mash continued.

Any ideas>

Answer:Something has taken over my wife's computer

Poltergeists?

Couldn't resist, the title sounds like a movie.

What happens if you disconnect from the net?

9 more replies
Relevance 49.61%
Question: Wife's computer

My wife's laptop has been booting very slowly. I ran the Read & Run First. All logs attached except for TDSSKiller, it found nothing
 

Answer:Wife's computer

No malware in those logs. Perhaps you should use:Startup_CPL

You should pursue this in the software forum.

Since you are not having any malware problems, it is time to do our final steps:

We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

 

3 more replies
Relevance 49.61%

My wife's computer started crawling last night. I don't know what she did and she can't verbally retrace her steps. I'm not a neophyte by any means, but I have tried all that I know how to do. Someone please help. I have to leave town for business this weekend and she needs her computer working for school and business. A few years ago, I remember posting a Hijack log when my work laptop was slow. Within an hour, some kind soul had responded with a solution that solved the problem. I'm hoping for a similar outcome here.The Hijack log is attached. I have attempted to run through the various pre-Hijack steps. With the exception of Spybot, I can't get any of them to run because the machine is so slow that everything times out. I also can't access the web from her machine for some reason that I am (maybe incorrectly) assuming has to do with the computer's speed.She has well over 100 Gb of free disk space. CPU usage is showing at around 4%. Please help!!!Thanks in advance.Logfile of HijackThis v1.99.1Scan saved at 6:01:01 PM, on 8/2/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\WINDOW... Read more

Answer:My Wife's Computer Is So S-l-l-l-o-o-o-w-w-w-w

Hi,You do have malware present here... but I also notice you have McAfee installed. McAfee does indeed cause a HUGE system slowdown.Example here: http://forums.spywareinfo.com/index.php?showtopic=103141Anyway, disable your McAfee and any other realtime scanner, because it may interfere with next fix.Then, * Download Combofix to your desktop.Doubleclick combofix.exeFollow the prompts.Don't click on the window while the fix is running, because that will cause your system to hang.When finished and after reboot (in case it asks to reboot), combofix will open again to gather the necessary information for the log. This may take a bit. When done, Combofix will close and a log should open, combofix.txt. Post the contents of this log in your next reply together with a new hijackthislog.Do NOT post the ComboFix-quarantined-files.txt - unless I ask you to.

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Relevance 49.61%

Hi my wife has been using some msn chatrooms and seems to have picked up something that generates pop-up windows, they are always by xlime, offeroptimiser and falkag. Can anyone help me get rid of them....

Logfile of HijackThis v1.98.2
Scan saved at 10:19:17, on 29/11/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\gsicon.exe
C:\WINDOWS\system32\dslagent.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb08.exe
C:\WINDOWS\system32\atiptaxx.exe
C:\Program Files\Hewlett-Packard\H... Read more

Answer:My wife has been using the computer help....

You should be watching her closer......

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that Display the contents of System Folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.

Please downloa... Read more

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Hey there all!!! Haven't been here in a while, but now the time comes again where I may need your help once more. My wife tried to start up her computer today and it wouldn't do anything other than go to the windows loading screen and then just keep loading forever, for over 15 minutes. So I had her shut it down and run a start up repair, and that seems to have done the trick to get it to work, but I am not sure if there is anything wrong I should look for in the system files. Such as corrupted files and what have you. So is there anything I should do or look for to make sure the files in windows are running fine (I mean like the core OS files essential for operation.). And if so, how do I go about looking for it?

On a hardware related question, her computer while booting up made a high pitched noise... like when a car drives past you with a tire that is low on air.... um... you know what I am talking about, right? LOL I don't know how to better describe it. It wasn't very loud, but that is what it sounded like. I want to make sure it is not the hard disk or any other problem that may lose all of her data. We can't do back up disks right now because her computer can't read disks anymore... (the disk drive is broken -_-) and we don't really have the money to go and buy a disk drive that plugs in via usb, or at least not right now. So I was wondering what you would suggest.

Anyway, I have said enough, I know you may need some... Read more

Answer:My wife's computer...

I would first do a chkdsk on the computer.

http://www.vistax64.com/tutorials/67612-check-disk-chkdsk.html

Also use ccleaner every day.

http://majorgeeks.com/CCleaner_Slim_d4191.html

2 more replies
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Question: My wife's computer

I'm sure my wife's computer is infected with spyware. Here is the Hijact This log:

Logfile of HijackThis v1.98.2
Scan saved at 2:34:07 PM, on 12/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\PROGRA~1\mcafee.com\vso\mcvsshld.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\QuickTime\qttask.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
C:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe
C:\WINDOWS\system32\cisvc.exe
c:\PROGRA~1\mcafee.com\vso\mcvsrte.exe
C:\WINDOWS\System32\wbem\wmiapsrv.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\WINDOWS\System32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
\Doc\c\Program Files\Hijact This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://login.passport.net/uilogin.srf?id=2
R1 - HKLM\Software\Micros... Read more

Answer:My wife's computer

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For the record (aka my history)...............
XMas 06. PIII laptop for my son from Santa. Configure a D-Link USB Adapter to find our qwest /Actiontec wireless network which is hardwired to our desktop computer. In the beginning, It works and the laptop/D-Link can find the wireless network. Shortly after, the laptop cannot find the network (but can find others in our area) and will not connect. I mentioned this to a co-worker today, while mentioning that I changed channels on the modem, and he asked if I had gotten a new phone. I did. A 2.4 GHz anolog. So he suggested that the frequency was conflicting. It made sense and I proceedingly went through what I thought was my salvation in the matter. Nonetheless. and after reconfiguring the modem, laptop, unplugging the new telephone, the laptop still cannot locate our own wireless signal. Help!
Plug and play doesn't really exist with MS OS's does it. If so, I have never experienced it.
 

Answer:who needs a wife when I got a computer

I experienced the same weird thing myself a few days ago. After verifying that my router was still fine I did a System Restore to a day I knew the adapter was working. Fixed! Suggest you consider that first. But if it seems to be the router see the following. Can you check the router with another wireless (maybe borrowed) computer? Or try the USB adapter on your other computer?

Since you can detect other networks but not yours, it would seem that
a. your router's wireless signal is disabled,
b. your router's SSID broadcast is disabled, or
c. your router has failed.

You can quickly check (a) and (b). If no luck there, note all important router settings, reset it to factory default settings, and reconfigure it. Sometimes this will bring a flaky router back to life.

2.4Ghz cordless phones certainly cause problems, but I don't know if they ever cause a signal to become invisible.
 

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this is the second time it happens in this months,n and a huge amount of important info lost

many untiled not saved notepads...
btw tednotepad is garbage since is not autosaving the notepads
but anyway te problem is

i leave the computer on, and when i come back the screen is off like it should, but when i move the mouse or hit the keyboard.. the screen remains off

i hit the power buttom to try to hibernate
nothing
i hit the sleep button and nothing, ctrl alt del, nothing

what is this?

Answer:ok i am tired of this, computer completly locked, black screen

Hello Kharl mate I am assuming you can cold start this machine so try getting into safe mode and just for starters run these if you haven't already
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2

if no go then

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Anti-Malware Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)

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When I setup a screensaver slideshow on my Win 10 computer it also sets itself up on my wife's Win 10 machine. How do I stop this? Is this something to do with a network setting that I don't want or need?
Thanks

Answer:This change to my computer affect my Wife's computer.

Hi,
Do you sign into the machines with the same Microsoft account, if so it sounds like it is syncing your settings
This might help

Sync Settings - Turn On or Off in Windows 10 - Windows 10 Forums

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When I setup a screensaver slideshow on my Win 10 computer it also sets itself up on my wife's Win 10 machine. How do I stop this? Is this something to do with a network setting that I don't want or need?
Thanks

Answer:This change to my computer affect my Wife's computer.

Hi,
Do you sign into the machines with the same Microsoft account, if so it sounds like it is syncing your settings
This might help

Sync Settings - Turn On or Off in Windows 10 - Windows 10 Forums

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No matter what I try I cannot connect to my wife's computer. She is running XP service pack 3 (does not want to change) I am running Windows 7 x64. She can see my public folders but even though I have shared folders on her machine I cannot see it in my network. we both share the same work group name and permissions have been given but to no avail. any suggestions would be most welcome as I prefer to drop files onto the network for her rather than using a flash drive .. lazy I know but hey it should work !!!

Answer:Cannot connect to Wife's Computer

  
Quote: Originally Posted by loquacious


No matter what I try I cannot connect to my wife's computer. She is running XP service pack 3 (does not want to change) I am running Windows 7 x64. She can see my public folders but even though I have shared folders on her machine I cannot see it in my network. we both share the same work group name and permissions have been given but to no avail. any suggestions would be most welcome as I prefer to drop files onto the network for her rather than using a flash drive .. lazy I know but hey it should work !!!



Its not being lazy dude, its being effient (sp) haha anyway you got what i am trying to say.


umm well first thing is first..

You said its on the same workgroup.... and yo just want to use the public foldrers...

this is very important, what version of windows xp is your wife using, home or professional.

also may i have the make and model of your router pls

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What files do I need to attach, and where do I find them to fix the BSoD for her. It's rarely up long enough for me to try and do anything. I just updated her drivers hoping it would help, but it hasn't.

Before updating her drivers I got this code:

0x000000F4 (0x00000003, 0x89B73728, 0x89B7389C, 0x8105D4954)

After:

0x000000F4 (0x00000003, 0x89C65880, 0x89C659F4, 0x805D4954).

It says "A process or thread crucial to system operation has unexpectedly exited or been terminated". If that helps any. I'll see what else I can get off her computer after you tell me what I need. Anything that is going to require me an hour of being on it though will likely be impossible.

Thank you in advance. Last time I was on here, someone spent the best part of 12 hours walking me through getting rid of a very sneaky (imo) trojan. This is a great site, and the people are incredibly helpful.
 

Answer:BSOD on my wife's computer

If you are able...

How to find and post your Minidump Files:

My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don?t need to zip them, just attach as is. Please do us a favor and don?t Zip each one individually.


Edit: Removal of question. read the last part incorrectly. Sorry!
 

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My wife asked me a little bit ago to tell her what this icon in her IE toolbar called "bonjour" was. Neither of us had ever seen it before.
I had her do an uninstall, and I've done a google search and searched here, and really didn't find anything telling me where it came from.
I read that it's some sort of network detection, or something along those lines, but I'm curious where it came from.
She says she hasn't installed anything new, and I don't have it on my computer.
What can you tell me about this program?
Thanks a million.
 

Answer:Bonjour on my wife's computer

Here's one I might have an answer for. Bonjour comes bundled with Kodak EasyShare software that you probably loaded for your camera. I found it on one of my computers. I believe it's harmless and can be un-installed.
 

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I'm getting a little over the moon with my wife not listening to me about the websites she visits and what she downloads. I have noticed adware on her computer. All my attempts at removing it have only resulted in some results. I followed your Cleaning advice and well I can't honestly say I know if there is more or not. So it would be great if you could look these over and tell me what else if anything is still there. also can you PLEASE recommend a good program to help prevent this. I'm tired of this happening.
 

Answer:Wife's computer has Adware. God knows what else.

I know this is a bump of sort I'm sorry, I just realized I missed the Hitman log. I tried to edit it but I didn't see a way to.. please forgive me. I also had to break the hitman log into 2 files as it would not let me upload it as one
 

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My husband, Jerry, thinks he knows it all about computers. He send this e-mail to his friend Stephen. All he says about me is "she's fine", but about his stupid computer he rants on and on.
Are there any women out there having the same problem? Is there a cure for this? Please comment. Thanks.
Here is his letter:

Stephen,
How's my wife? She's fine, thanks for asking. How's my computer?
I am glad that you asked as I am just bubbling up with excitement and joy as to how fast and efficient she's running! It's like she has lost weight, age, and is more appealing!
First let me tell you what I did to make this happen. These are the steps that I took and that I recommend that you take also to make your PC faster, more efficient, more secure, and more appealing.

Make sure that you have no other programs running or open when you are installing a program or doing a scan (Turn off your firewall). That's the best way of insuring yourself that everything will flow smoothly.

I recommend that you download, install, and run these FREE programs from: www.downloads.com
CLEANING TIME!
1- Revlo Uninstaller - Uninstall any program that you do not use regularly. If you have not used it in six months you probably do not need it.This software lets you, after you uninstall a program, remove left-over registry entries that take up room and contribute to a slow PC.
2- CC Cleaner - Clean up Windows and Applications of files and junk ... Read more

Answer:Computer or Wife? Choose one!

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Hi there guys need a little help.
Have run the usual scanners AVG, AVGAS, Spybot S&D, AdwareSE etc.
Still have IE with popups and cant get rid of em.

Hope someone can give me a hand with this as I just don't have the time to reinstall all her stuff at the moment and am not confident in making drastic changes via HJT

It also has Firefox but the wife uses IE when checking email through msn link. Its also a XP pro sp2 install.
The popups are of a porn related type.

If you need any more info please let me know

Here is the log:

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 8:56:20 AM, on 27/02/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe
C:... Read more

Answer:Wife kills computer

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My wife works at home and uses a number of business apps at the same time. While she is working (word, lotus, quicken, etc.) she is often online connected to a website where she enters credit card information. And while this is going on she is doing what she loves, tweaking photos with Adobe and Printshop, printing various projects and occasionally scanning. She uses a CD-RW but does not use MP3. She currently has a v..e..r..y quiet Dell PIII 435, 256 RAM, that is not really fast enough.
I mention all of this so you will get an idea of what kind of computer user she is. She is not a gamer, a modder nor an overclocker.

I prefer Athlon chips myself, but I know the computer tends to be noisier. What suggestions would you have as to cases (I'm sure she's prefer smaller rather than larger, but I think a mini-case is too hard to work in) and number of bays, cpu, mainboard, amount and type of RAM, power supply, perhaps sound deadening material, necessary fans, video and audio?
 

Answer:Building wife a computer

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It's an AMD Socket A with an Asus MB. It a generic that I assembled several years ago and have upgraded a few times. Replaced all of the fans about 6 months ago. When you power it on the only thing that happens is the fans come on and the lights on the DVD and HD flash but it doesnt seem to be trying to boot at all. There is nothing on the monitor and I changed out the video card just to see but that did not help at all. I am afraid the CPU is fried but am hoping it could be something else maybe the HD but I had one of those go out before and I would still see some activity on the monitor. Any hope for me or thoughts??

Mitch
 

Answer:Wife's computer died

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So my wife downloaded something from her company message board which now redirects IE. It also disabled my task manager. I was able to turn that back on ok. I've run an avg search and found some nasties, but avg was unable to delete 2 of them. Avast found another one. I also ran Spybot. Here is my hjt file:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:31:28 PM, on 3/2/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Intel\Intel Application Accelerator\iaanotif.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell Photo AIO Printer 942\dlbubmgr.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Dell Photo AIO Printer 942\dlbubmon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\antiviirus.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Apple\Mobile Devic... Read more

Answer:Help! Wife infected computer.

This log is being handled here:
http://forums.us.dell.com/supportfor...d=80893&page=1

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Hello,
My wife has a Dell dimension desktop, with Intel celeron 2.6 Ghz and 1.25 GB of RAM equipped with Windows XP Home, SP2. However this desktop is unusable because of malaware and god know what. I have run lots of programs like ad-aware,ccleaner,counterspy,spybot,regsweeper and xoftspy and still its of no use.

Here are symptons:
It seems to be linked to IE, because one click on IE used to pop up 10+ windows and so I removed IE and still it pops up at times when I use firefox. It takes around 5-6 minutes to boot and it starts out at 100% CPU utilization.
Any application I run takes around 2-4 minutes to even open.

I have painstakingly tried to follow all instructions outlined at "READ and RUN ME" link (with a 100% cpu utilized computer, it takes hours to do this). I have not done the pandascan and bitdefender coz they need IE and I am scared to add IE again to this desktop, but can do it if someone thinks its not risky.

I am attaching counterspy log, getrunkey, shownew and hijackthis log files.

I really hope someone can offer help, or this desktop has to be thrown away coz I have tried everything that I know. Worst thing is a little pop up at bottom right corer(near date) that has a constant pup up stating "your computer is infected, windows has detected spyware infection...." and until I click on it, it keeps popping up over that part of the screen overriding any windows underneath. On clicking it takes me to awola anti spyware program.... Read more

Answer:My wife's computer is possessed

Also I tried to attach the newfiles.txt whose size is 619 KB, but the attachment tool complains that it should nto exceed 250KB. What do I do ! ?





sridhar_125 said:





Hello,
My wife has a Dell dimension desktop, with Intel celeron 2.6 Ghz and 1.25 GB of RAM equipped with Windows XP Home, SP2. However this desktop is unusable because of malaware and god know what. I have run lots of programs like ad-aware,ccleaner,counterspy,spybot,regsweeper and xoftspy and still its of no use.

Here are symptons:
It seems to be linked to IE, because one click on IE used to pop up 10+ windows and so I removed IE and still it pops up at times when I use firefox. It takes around 5-6 minutes to boot and it starts out at 100% CPU utilization.
Any application I run takes around 2-4 minutes to even open.

I have painstakingly tried to follow all instructions outlined at "READ and RUN ME" link (with a 100% cpu utilized computer, it takes hours to do this). I have not done the pandascan and bitdefender coz they need IE and I am scared to add IE again to this desktop, but can do it if someone thinks its not risky.

I am attaching counterspy log, getrunkey, shownew and hijackthis log files.

I really hope someone can offer help, or this desktop has to be thrown away coz I have tried everything that I know. Worst thing is a little pop up at bottom right corer(near date) that has a constant pup up stating "your computer is infected, wi... Read more

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Greetings,

My wife's pc is running extremely slow on the internet.

She has an older Compaq running windows XP, 2 gig ram and 60 gig HD. We use wireless N linksys router for internet, and my mac is not having a problem. I did several speed tests and she is only running about a quarter of her usual speed. HELP!!!!

Here is my HJT log. Please let me know what else to do/run/post.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:45:44 PM, on 4/2/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\E_S00RP1.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Hp\HP Software U... Read more

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Hello again folks,
You guys bailed me out once before on my computer, and now the wife's is belly flopping on me too. First off, I have to say again that I don't know diddly when it comes to the real workings of these things, so please be straight and simple like you guys were last time.
I did all the reccomendations on my computer that I was told to last time and it has been fine so far. Now the wife is having problems too. The internet is VERY slow for starters. And she keeps getting pop ups that say Malware detected but she has not opened or closed any of them. She just powers down and restarts, so hopefully it is ok. I did notice that she had been overlooking the Java update which I just did.
I got the HIjack this log done for your review.
Thanks in advance. BTW, I was very happy last time and did donate..hint hint. Hah
HJT log
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:55:02 PM, on 2/16/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchos... Read more

Answer:wife's computer needs help, please bail me out again

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I have a new computer and gave my wife my old one. How do I transfer her windows 10 information to my old computer without losing programs etc.. Thanks
 

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Hello,My wife is killing our computer with her insistence on going to internet game playing sites!!They are slowly making this computer completely useless.I try to stay on top of any new incoming annoyances but can't seem to get it cleaned up by myself anymore.It is now taking 10 to 15 minutes to access the internet after each reboot.After that it seems to run OK except for our cookie blocker going off constantly.(Even when IE is not running and the computer is just sitting there doing nothing the cookie blocker is freaking out)I just ran a new copy of Spybot S&D and then ran HJT right after it......Thanks in advance for your help.....Here is the Log file info:Logfile of HijackThis v1.99.0Scan saved at 2:53:04 PM, on 6/5/2005Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exeC:\Program Files\CA\eTrust EZ Armor\eTrust EZ Antivirus\isafe.exeC:\WINDOWS\system32\cisvc.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\WINDOWS&#... Read more

Answer:My wife is killing our computer!

You are using an outdated version of hijackthis.Please download the newer version from the following link:HijackThis Download SiteOnce it is downloaded, extract the zip file to c:\hjt and navigate to the c:\hjt folder. Now double-click on hijackthis.exe and when the window opens, put a checkmark in the box at the bottom that states Don't show this frame again when I start HijackThis.Then click on the button labeled None of the above, just start the program. You will now be presented with the main HJT screen. Press the Scan button and then when it is done, the Save Log button. Save this log in c:\hjt, and then copy and paste the contents of the notepad it opens as a reply to this post.

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Hi cryptodan I think you know the deal, but for the record, here it goes I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.From the way the log is cut off I suspect a rootkit.COMBOFIX---------------Please download ComboFix from one of these locations:BleepingcomputerForoSpywareDisable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)Double click on Combofix.exeRead more

Answer:cryptodan's wife's computer

Here is the log:ComboFix 10-06-20.06 - holly 06/21/2010 16:40:24.1.2 - x86Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3070.2523 [GMT -4:00]Running from: d:\my documents\Downloads\ComboFix.exeAV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}.((((((((((((((((((((((((((((((((((((((( Other Deletions ))))))))))))))))))))))))))))))))))))))))))))))))).c:\documents and settings\holly\Recent\Thumbs.dbc:\program files\Mozilla Firefox\components\npclntax.xptc:\program files\update.exec:\windows\xpsp1hfm.logInfected copy of c:\windows\system32\drivers\rdpcdd.sys was found and disinfected Restored copy from - Kitty had a snack .((((((((((((((((((((((((( Files Created from 2010-05-21 to 2010-06-21 ))))))))))))))))))))))))))))))).2010-06-21 15:41 . 2010-06-21 15:41 -------- d-----w- c:\program files\Microsoft Security Essentials2010-06-21 15:38 . 2010-06-21 15:38 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee2010-06-21 02:20 . 2010-06-21 02:20 63488 ----a-w- c:\documents and settings\holly\Application Data\SUPERAntiSpyware.com\SUPERAntiSpyware\SDDLLS\SD10006.dll2010-06-21 02:20 . 2010-06-21 02:20 52224 ----a-w- c:\documents and settings\holly\Application Data\SUPERAntiSpyware.com\SUPERAntiSpy... Read more

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Hey all! Glad to see this site is still around! Anyways my wife has a desktop computer that just runs terribly slow. I usually use combofix on mine, but for her's i'd feel more comfortable having one of you check it out first (not too familiar with windows 7 home edition). Anyways, she has 2 hard drives everything i scanned (using your instructions) was done on C not on D:\. The computer doesn't show signs of a virus like inappropriate pop-ups, its just SLOW! :) not 100% sure about a boot/install disc btw. anyways, thanks for the help. here are the logs:


DDS (Ver_10-11-27.01) - NTFSx86
Run by hollis at 17:42:21.49 on Mon 11/29/2010
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_18
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2046.1393 [GMT -5:00]


============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k NetworkService
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Kaspersky Lab\Kas... Read more

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Sorry for the profile confusion, cristobal03 here. Wendy accidentally clicked a download button off sourceforge this morning and now here machine is definitely hijacked. RunOnce.exe is hanging the startup sequence, and all the browsers now show taplika.com as the home page. Search results are returning through a Yahoo! look-alike. This one seems non-trivial, so I'd appreciate assistance, much thanks. Here's the sysinfo:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz, Intel64 Family 6 Model 26 Stepping 5
Processor Count: 8
RAM: 6135 Mb
Graphics Card: NVIDIA GeForce GTX 460, 1024 Mb
Hard Drives: C: Total - 152524 MB, Free - 78926 MB; D: Total - 1907726 MB, Free - 1801020 MB;
Motherboard: ASUSTeK Computer INC., P6T6 WS REVOLUTION
Antivirus: Microsoft Security Essentials, Updated and Enabled
 

Answer:Wife's computer hijacked

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Hi all,I suspect my wife's computer has a virus.  I came across a file named wizard.txt in her C drive and since neither she nor I are into wizards, I looked in it.  It contained my router password (uncool).  Anyhow, I did a google search for such occurences and my search led me to this forum.   I have followed the instructions specified by Computer Hope Virus and Spyware section Guidelines and have obtained the following log files.  Any help that can be provided would be much appreciated.SUPERAntiSpywareThis scan was clean.MBAM LOGMalwarebytes' Anti-Malware 1.39Database version: 2506Windows 5.1.2600 Service Pack 37/26/2009 2:32:35 PMmbam-log-2009-07-26 (14-32-35).txtScan type: Quick ScanObjects scanned: 87683Time elapsed: 4 minute(s), 19 second(s)Memory Processes Infected: 0Memory Modules Infected: 0Registry Keys Infected: 0Registry Values Infected: 0Registry Data Items Infected: 2Folders Infected: 0Files Infected: 0Memory Processes Infected:(No malicious items detected)Memory Modules Infected:(No malicious items detected)Registry Keys Infected:(No malicious items detected)Registry Values Infected:(No malicious items detected)Registry Data Items Infected:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1... Read more

Answer:I think my wife's computer is infected

Go here for self help............http://www.computerhope.com/forum/index.php/topic,81761.0.htmlPaste your HJT log into the window of the process tool and follow the instructions at the end to remove the problems.

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I have my puter networked (Hard Wired) to my wife's. Her computer shows up as networked. When I attempt ot connect to her machine, I get a request for a Password, I've tried both my log on password, and her's - Don't work - what do I use for a PASSWORD that will allow me to log on to her computer?? :cry :cry
 

Answer:Connecting to wife's computer?

Go back to your file sharing tab and see if you have a password set in it. You may need to reset the password.
 

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My wife's computer suddenly started acting strange. A red x appeared in the sys tray and keeps popping up a window saying that your computer is infected click here.... We have run windows live one care multiple times and it keeps finding differenent maleware but says they cannot be cleaned. Tried downloading and installing dds.scr per the instrutions but it will not load.Also keep getting a popup message WARNING box that says:Attention! System detected a potential hazard (TrojanSPM/LX) on your computer that may infect executable files. You private information and PC safety is at risk. To get rid of unwanted spyware and keep your computer safe you need update your current security software. Click OK to download official intrusion detection system (IDS software)Thanks in advance for any help!BradHere is the HijackThis Log:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:11:28 PM, on 9/7/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Microsoft Windows OneCare Live\Antivirus\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spool... Read more

Answer:Help - Wife's Computer Infected!

Hello,We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up.My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if youwould let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.Download random's system information tool (RSIT) by random/random from here and save it to your desktop.Double click on RSIT.exe to run RSIT.Click Continue at the disclaimer screen.Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)Then please post back here with the following: log.txt info.txtThanks

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Hi there.
My wife opened an email virus attachment the other day and although she had a current version of AVG running it didn't block it. The virus hid all user folders, data etc. Using Unhide I got the data back and using MWB, Spybot S&D, and Avast I'm pretty sure I got rid of the bug.

I have two problems I cannot seem to fix.

The first, is an error message that appears after start up that says windows cannot load "aahnvavljbt.cmd" specified in the registry. I found the entry using search in REGEDIT but it would not let me delete the entry. I also tried cleaning the the registry with QuickCare but that didn't help. Any ideas how to delete this entry?

The second and more critical problem is that the virus seems to have changed some system folders into inaccessible shortcuts, such as "Documents and Settings", "Start Menu", "Cookies" and a bunch of others. When I try to change the security properties for these I get an error message. I discovered this when trying to move folders and files back from the TEMP/SMTMP,1,2,4 folders created by the virus and realized these system folders are now inaccessible shortcuts. Any solutions out there for this without wiping her computer clean?

Thanks,
Paul

Answer:Trying to get my wife's computer back.

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity CenterWindows UpdatePress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware,... Read more

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my wife and I have similar computers romantically placed near each other in our den.
mine always seems fine....hers always seems to have problems (aside from her keeping 100 chrome tabs open at the same time)
currently when typing (mostly on chrome), letters don't quite keep up with keystrokes (including while deleting)
mouse clicks and copy/paste seem sluggish as well.
 
I've removed any excess extensions/background programs, etc.
have AVG 2014 internet security running always.
have run adaware, spybot S&D, adwcleaner, JRT
 
hijack log attached
 
Thank you in advance for any assistance

Answer:I'll be a hero if I (we) can fix my wife's computer

Hello and welcome to Bleeping Computer,Please run the following:Please download the appropriate version of Farbar Recovery Scan Tool (FRST.exe) from here:http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/ (for 32bit systems)http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/ (for 64bit systems)save it to your desktop.Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

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My household seems to be the latest victim of the Aurora ad campaign. I have followed the instructions of "DO NOT POST UNTIL YOU HAVE READ THIS: How to: Spyware, Trojan And Virus Removal" and still we are plagued by the pest. I was not able to connect to the internet while in Safe Mode, so I ran the on line scans in regular mode.
I have run HijackThis, but did not attempt to fix anything.
I'm assuming that following the mypcsetup link to their own removal tool is a bad idea - but I do need help getting rid of it.
 

Answer:Aurora on my wife's computer

Please follow the steps below:

- Run ALL the steps in this Sticky thread READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus RemovalMake sure you check version numbers and get all updates.

- Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.


After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps below:

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).
 

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Oh, how I loved my ThinkPad!  It was undestructible, worked long past its life expectancy and, after being sold off on Craigslist, is probably still serving its new owner well.  But ? alas ?it was time to upgrade, and so little did I doubt what to buy ? Lenovo, of course, since the experience with ThinkPad was so good.  And besides, they came out with this beautiful new line of value notebooks ?Y410, all you can dream off plus the face recognition security for a modest price of ~$500.  It was a thrill buying it on TigerDirect.com, anxiously waiting for it to arrive, and, finally, opening the non-descript carton and turning the thing on.  I showcased it to coworkers, enviously looking over my shoulder.  And then it started? Soon, the computer started shutting down without warning.  From overheating.  It overheated if left on any surface for more than 15 minutes.  The keyboard was freezing frequently, requiring to reboot, and the keys were falling out all the time.  The videocamera stopped working, and the touchpad, if occasionally pressed together with keyboard, was crashing the system altogether.  Oh, and the right USB port kept going in and out of functioning.  After losing my work to shutdowns on numerous occasions, I have finally borrowed my college-age niece?s PC (thank god for Christmas break) and sent mine for repair.  On return, I found out that Lenovo has replaced the motherboard, the ke... Read more

Answer:How Lenovo Got Tired Of Fixing Its Own Computer: The Love Lost Story

vmargulis,
 
Thanks for sharing... I've spoken with " T " and he indicates we are bringing your system in to our headquarters to have another look at the situation.  
 
Hopefully we will be able to resolve this to your satisfaction.
 
Best regards,
 
Mark
 
 

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I really need your help on this one. The System Check virus has found a way around the rkill program. I started in Safe Mode with Networking but there's no direct internet link loaded. can manage to work around this by downloading the Avast! program on my computer, transferring it to my wife's via cd,and installing it. I then click on the "register program" link and it gets me online. However, when I run rkill it brings up the DOS screen, but before it starts it appears to reboot (rather fast!) and does not remove any files. I ran it 4 times in a row but got the same result. Here's my dds file:
.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.19170 BrowserJavaVersion: 1.6.0_24
Run by Maureen at 18:51:05 on 2012-01-21
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.2038.1514 [GMT -5:00]
.
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Lavasoft Ad-Watch Live! *Disabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C: ... Read more

Answer:System Check has taken over my wife's computer

Welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting.We need to create an OTL report,Please download OTL from... Read more

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Hello:

My wife and I both have Windows 7 Ultimate, and while I was able to map one of here drives on my computer earlier, after she got a 64-bit-enabled computer, I cannot.

Well. I got as far as to see her User folders, but not here C: and D: drives (I really only want her D: (data) drive).

I have done what I believe I need to do, but when I go to Netword and Sharing Center > See full map, I get

My-PC Gateway Internet

and then,

"The following discovered device(s) can not be placed on the map. Click here to see all other devices."

Printer X My wife-PC My wife-PC: Wife

(one wife is User, and the other wife is MS Media Player

Any help to resolve this would be most appreciated.

I also appreciate to be able to say that in a long life, I do not think I have seen anything so badly designed and explained as the MS network. Ahhhhhh!

Regards,

Hans L

Answer:Sharing files on my wife's computer

1. Do you both have usernames and password on the computers?
If not then you won't be able to connect as i believe it's a security setting that stops people connecting without authenticating.

2. You may need to share the D: drive and give it a share name such as 'data', this way you can map or unc to it as \\ipaddress\data or \\hostname\data

3. Authentication, in order to connect to the other computer you would need to authenticate against that computer so you would either need to:
a. Have the same username / password on both/all computers, this way when you connect you are connecting with a username/password that is recognised on the others computers local SAM

b. If you have different usernames/password on the computers then connect via UNC (such as \\ipaddress\data) and after a short while you should get a username / password prompt

That is a lot to take in maybe and once you have followed that information there maybe more information you can provide us that could elaborate further on the issue and help resolve it if the above doesn't help.

Regards,
Jamie

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Continuous popups, slowed down the internet connection to the point that I can not successfully download the new IE (or any other better browser)

There may be multiple issues, this is my wife's computer, and she only brings this stuff to me when it goes really bad. Posting the hjt log file. Thanks in advance for any help you can give.

Logfile of HijackThis v1.99.1
Scan saved at 4:39:31 PM, on 11/27/2006
Platform: Windows 2000 SP2 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\SYSTEM32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Netropa\Multimedia Keyboard\nhksrv.exe
C:\WINNT\System32\3Com_DMI\3CDMINIC.EXE
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\Navnt\alertsvc.exe
C:\PROGRA~1\Navnt\navapsvc.exe
C:\Program Files\Netscape Internet Service\ncupdatesvc.exe
C:\PROGRA~1\Navnt\npssvc.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Spyware Doctor\sdhelp.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Spyware Nuker\swnxt.exe
C:\Documents and Settings\donna\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\windows\system32\blank.htm
R0 - HKCU\Software\Microsoft\Inte... Read more

Answer:please help, my wife's computer is driving me nuts

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I have Windows Vista; my wife has Windows XP.. For two days I was able to go to gapfire.com on my PC with no problem.  Now I am unable.  My wife's computer takes me to gapfire.com so I know there's nothing wrong with their website.  I have tried using firefox, google chrome and IE on my computer to reach the site with no luck at all.  Any help would be most appreciated.

Answer:Cannot reach website on my computer but wife can on her PC

Take a look at your hosts file and see whether it contains a line for gapfire.com.  Here's a reference which may help you locate the hosts file if you're not familiar with it: http://www.windowsreference.com/windows-7/edit-hosts-file-in-windows-7-windows-vista/

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So as you can see in the description I'm an IT guy. I have tried to speed up my wires computer with all the tools i have thought of and I'm out of ideas.
When she is on the computer it will work fine for a while then it will start slowing down. I have run: Combofix, SuperAntiSpyware, Malwarebytes' and Emsisoft. We have Trend Micro for virus protection.

Thank you!

Answer:Wife's computer running slow

Hi Thomas Russell,Since you have run Combofix, please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Once you have created the new topic, please reply back here with a link to the new topic.Most importantly please be patient till you get a reply to your topic.

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Logfile of HijackThis v1.99.1

Scan saved at 6:52:23 PM, on 3/23/2007

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16414)

Running processes:

E:\WINDOWS\System32\smss.exe

E:\WINDOWS\system32\winlogon.exe

E:\WINDOWS\system32\services.exe

E:\WINDOWS\system32\lsass.exe

E:\WINDOWS\system32\svchost.exe

E:\WINDOWS\System32\svchost.exe

E:\WINDOWS\system32\spoolsv.exe

E:\WINDOWS\Explorer.EXE

E:\PROGRA~1\Grisoft\AVG7\avgcc.exe

E:\Program Files\AWS\WeatherBug\Weather.exe

E:\WINDOWS\system32\ctfmon.exe

E:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe

E:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe

E:\Program Files\Bonjour\mDNSResponder.exe

E:\WINDOWS\system32\cisvc.exe

E:\WINDOWS\system32\svchost.exe

E:\WINDOWS\system32\cidaemon.exe

E:\PROGRA~1\MICROS~3\OFFICE11\OUTLOOK.EXE

E:\Program Files\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost;*.local

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\P... Read more

Answer:Wife's computer is slow as mollasses. What can I fix?

The log looks okay.
Uninstall Logitech Desktop Messenger from Add/Remove Programs.

When is it slow? On the web? Or general performance?
 

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Well, my wife comes down stairs and tells me she thinks her computer got a virus. I ran a quick cleanup and boy is her computer running SLOW. Here's the hjt log. any help would be appreciated.

Thanks.

Logfile of HijackThis v1.97.7
Scan saved at 10:18:01 PM, on 3/21/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\devldr32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\system32\ltmsg.exe
C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\WI... Read more

Answer:Need help cleaning up my wife's computer. hjt log included

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Tried Avast and a number of other programs...no luck...here's the log.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 6:59:46 PM, on 1/15/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16574)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Alwil Software\Avast4\aswUpdSv.exeC:\Program Files\Alwil Software\Avast4\ashServ.exeC:\WINDOWS\system32\LEXBCES.EXEC:\WINDOWS\system32\LEXPPS.EXEC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\lpxeqnbj.exeC:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Alwil Software\Avast4\ashMaiSv.exeC:\Program Files\Alwil Software\Avast4\ashWebSv.exeC:\WINDOWS\system32\wscntfy.exeC:\Program Files\BitTorrent\bittorrent .exeC:\Program Files\FinePixViewer\QuickDCF.exeC:\Program Files\BitTorrent\bittorrent .exeC:\Program Files\Go... Read more

Answer:Need Help Removing Malware On My Wife's Computer...

Hello and wecome, My name is DFW and I will be assisting you with your malware issues .Please be patient as I need some time to review your Hijackthis log and i will post back recommendations for repairs. As I am still on training, everything that I post to you, must be checked by an Admin or Moderator. Thus, there may be a tiny bit of a delay between posts, but it shouldn't be too long. Whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer. Continue to respond to this thread until I give you the All Clean! If you have any question or you're stuck in there please reply it to me. I will try my best to help you! Please bookmark or favourite this page. In case you need it as reference or etc.Be back ASAP

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My wife and I have the exact same computer. Tried switching various parts from mine with hers with the same results. She constantly gets BSODs and I never get them. Went so far as switching the entire computer leaving just her HDD. Again hers (the one with her HDD in it) BSODs constantly. I did a chkdsk and it came up clean. The last error was:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002C6740F
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Dmp files attached.

Please help, I'm running out of things to try.

Answer:Constant BSOD's on wife's computer

Two dumps both show the same. Uninstall Zone Alarm
STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP (Usual causes: Memory corruption, Hardware (memory in particular), Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_bsoddmp[1].zip\070510-17893-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02c5b000 PsLoadedModuleList = 0xfffff800`02e98e50
Debug session time: Mon Jul 5 22:50:51.480 2010 (GMT-4)
System Uptime: 0 days 12:52:40.275
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
........
************************************************... Read more

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For the past two weeks, my wife's computer browser has been hijacked by Shopica. It occurred immediately after Microsoft performed a midnight auto software update on her computer. When she started her computer the next morning, none of her documents or program icons appeared. We called Microsoft directly and a technician asked us to download an .exe program called 'unhide' and immediately all her files and programs came back. Unfortunately, her browser started redirecting.

I have performed numerous malware scans and quaranteens and nothing has corrected the problem.

Any and all help would be appreciated. I will follow directions religiously. We do not want to have to purchase a new computer or hire an expensive technician to correct the problem.

Pete

Answer:Wife's Computer Hijacked by Shopica

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Please take note:If you have since resolved the original problem you were having, we would appreciate you letting us know. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
If you are unsure about any of these characteristics just post what you can and we will guide you.Please tell us if you have your original Windows CD/DVD available.If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply'... Read more

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My wife was playing a game and her computer froze. I tried to close it but that didn't work. Tried control/alt/delete...no response.
I ultimately had to resort to hitting the off switch.
When I tried to boot back up I was getting "No Signal" on monitor. I tried it several times to no avail.
I tried changing to onboard video.
I disconnected the dvi and plugged in a vga cable
I tried changing cables.
I tried another power cord..
I tried another monitor.
I can't even get into the bios or safe mode because I can't get a signal.
No matter what I try i can't get a video signal.

This is a fairly old computer with an I3 dual core CPU
4gb ddr2 ram
Nvidia GT8600 video card.

Any Ideas would be much appreciated.

Answer:Lost the video on wife's computer

Have you opened the computer up to see if there is dust covering the gpu, a while back on my old computer the same thing happened to me it turns of my Graphics card diesd cause i was'nt taking good care of it, there was so much dust on it the fans could barely move. So if you haven't cleaned it out yet, clean it out, and then test.

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I could really use some help, I've tried everything i can to clean up this computer to no avail.My wife was searching for something to do with "Kate Middleton's parents", went to some random website, and then received some sort of Windows Scurity pop up that wanted to scan the computer.(I will try to paraphrase what she recollects):- "problem with the hard drive" (it looked like something from vista or 7) It started scanning and started coming up with all kinds of problems/bad files, she couldn't stop it. Couldn't use Ctrl/Alt/delete. - She tried to restart by hard booting- after restart, desktop was gone, no program files were present- restarted trying to boot in safe mode and restarted with "last known good boot??"- although we previously had malwarebytes and spyware terminator, she could not see them, so she redownloaded both, ran them, and deleted what they wanted to delete.Then called me to try and fix it! (lucky me)- Since them, I've downloaded superantispyware and have tried to update and run it and malwarebytes many times , only rarely finding problems and removing what they suggested.- I tried windows restore to no avail.All IE explorer favorites are gonePrograms are hidden away,Cant find any desktop icons that were previously presentPlease help, I'm so frustratedDDS (Ver_11-03-05.01) - NTFSx86 Run by User at 18:29:21.01 on Sat 05/14/2011Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_24Microso... Read more

Answer:Help! Wife seriously messed up our family computer

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

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I have the mother of all problems. I won't waste time getting into the "how did I get here" story, so here's the problem(s).It's my wife's computer. It's a Dell Dimension 8400. She has the situation where Windows is now prompting her to log in - which she never had to do before. Once she clicks her name, it flashes the windows background and immediately logs her out. I did find this:http://www.computing.net/answers/windows-xp/winxp-logs-off-as-soon-as-i-log-in/106983.html and tried to follow it. Once I get into the Recovery Console it asks for the Admin password. There isn't one set. And I know there isn't one set, because when it prompts her to log in, it never asks for a password. She removed the login password way back when her PC actually worked.I've looked around and found that if you can't find the RC Admin password, you can boot in Safe Mode and run a little utility to recover/reset the password. However, I can't boot in Safe Mode at all. I get the BSOD. In fact, when I F8 when her PC is booting, the only option that I don't get a BSOD message is to boot Windows normally.No possibility to get into Safe Mode, and I can't get into Windows. On top of all of that, I can't just do a fresh re-install of Windows yet, because she's a photographer and there are files that cannot be lost. Any ideas? Or am I done for?

Answer:Wife's computer: The Mother of all problems.

first thing I would do is attempt to get the "files that cannot be lost". boot with a live linux cd and drag them on to a usb drive or burn to a cd.http://distrowatch.com/index.php?di...http://pcsupport.about.com/od/tools... I have used method number 1 to "clear" the password.larry

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Hello,

Back in 2006 or 2007 I bought a Gateway M675 for my wife, at that time it was considered to be a good laptop.
I should preface this by saying that the computer was infected by some sort of virus a few times, most of them were "fixed" by taking the computer to a tech person. The last time it was taken for repair, the tech told us that the hard drive had to be replaced, which he did.
Even after the tech repairs, the computer has always been slow, she uses it almost exclusively for internet, news, european news, etc. No work done from it since she is retired. Searching the internet is a form of torture for her, pages take a long time to load, often times the screen freezes, etc.
Another thing that is quite disturbing to us is that the fan is always going, I would say that 98% of the time the computer is on, the fan is on, it is quite loud, and almost unbearable to have it on our lap as it it way too hot.
Any help in solving our problems would be much appreciated, I just joined this site two days ago, and I got great help with a problem I had with another computer (vista)
Thanks very much!!!
 

Answer:Very slow and Fan always running, wife's computer

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Hi - thanks in advance for the help. My wife's computer has contracted WinZod32.exe, likely from my daughter using it.

Here is the HijackThis log:

Logfile of HijackThis v1.99.1
Scan saved at 11:47:17 PM, on 9/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\eMachines Bay Reader\shwiconem.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\WMP54GS Wireless Network Monitor\WLService.exe
C:\Program Files\WMP54GS Wireless Network Monitor\WMP54G.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Sy... Read more

Answer:help with WinZod32 trojan, wife's computer

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My wife's computer has been crashing in games for about a year and a half. She doesn't play a ton of different games, but most of them crash. The one game that didn't crash was Project 1999 (which is Everquest from 2000-2001 era). So that's really old and probably doesn't push the computer very hard.

Her machine has experienced two kinds of crashes. The first is the game freezing accompanied by the Windows message saying "<game.exe> has stopped working." and it gives the option to check online for a solution or close the program. The second is the screen going black, but the sound continues (neither of us can remember if it loops or just continues as if the game were still running). It is essentially frozen for a minute or two, then it's possible to use task manager to end process on the game.

Oh yeah. One more detail. When she plays CivV, if she plays in DX9, it doesn't crash. If she plays in DX11, it does crash. I've checked and DX is up to date and correctly installed. The crashes occur at fairly random times. Sometimes she can play for a longish time (an hour or so) before it crashes the first time. Sometimes the crash happens within 30 seconds from starting the game.

In trying to figure out the problem, I've done clean installs of Windows 7 (more than once). I've even replaced every piece of hardware on the computer except for the mouse and monitor. Every piece. I've run MemTest386 and it never finds errors. I've checked temperatures a... Read more

Answer:Wife's computer crashing in games

(I also have the 64-bit DXDiag if that will help, but won't post it here now to save space.):

Code:
------------------
System Information
------------------
Time of this report: 11/30/2015, 11:40:50
Machine name: SCOOTER-PUTER
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150928-1507)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 09/06/13 00:47:34 Ver: 21.05
Processor: Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8136MB RAM
Page File: 3215MB used, 13055MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------... Read more

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I am thrilled to find this forum. I may have to become a life-time member. Her computer is running very slow. Can I get help with this file and recommendations as to what to fix?? Thank You, Thank You, Thank You!!

Logfile of HijackThis v1.99.1
Scan saved at 10:57:28 PM, on 9/17/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\DOCUME~1\sandykae\LOCALS~1\Temp\Temporary Directory 1 for hija... Read more

Answer:Getting help w/ my wife's computer will make me a hero!!

Well im not exactly sure what you mean but download THIS onto your wifes computer, and then run it and it should get rid of any spyware.

If the problem persists then I reccomend trying THIS an actual virus remover, other than that, im sorry lol
 

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Wife's computer was running fine for 2 years. She does basic tasks such as filing insurance via websites and email, then it began to really slow down recently. Enough where you would get frustrated waiting for the process to stop. It boots up fine without error.

I just wanted to rule out malware and you guys would know.

All suggested programs ran and logs are attached. Thank you for looking at them.

-Joe
 

Answer:Wife's computer slow down - malware?

Those logs look good. Not seeing any malware.

If you are not having any other malware problems, it is time to do our final steps:
We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
"%userprofile%\Desktop\combofix" /uninstall
Notes: The space between the combofix" and the /uninstall, it must be there.
This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
Go to add/remove programs and uninstall HijackThis.
Goto the C:\MGtools folder and find the MGclean.ba... Read more

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I am about to give up, I cannot get my wife's computer to let me access her files Via the network (I want to be able to access all her files not just a few.) I have 3 other machines on the network, no problems accessing the files on them, There are 4 computers on the network, all are running windows 7 , all have the same workgroup name, all have the same homegroup password, I have shared all the drives on wife's computer, even shared folders in the homegroup, still no joy, have set permissions till I am blue in the face. I have no idea why windows 7 has so much security, I have no info on any of my computers that requires that level of security, I wish I could just disable it, I never had any problems with Windows XP, I may go back to it for this reason. Thanks

Answer:Acess Denied on Wife's Computer

  
Quote: Originally Posted by Railroadertwo


I am about to give up, I cannot get my wife's computer to let me access her files Via the network (I want to be able to access all her files not just a few.) I have 3 other machines on the network, no problems accessing the files on them, There are 4 computers on the network, all are running windows 7 , all have the same workgroup name, all have the same homegroup password, I have shared all the drives on wife's computer, even shared folders in the homegroup, still no joy, have set permissions till I am blue in the face. I have no idea why windows 7 has so much security, I have no info on any of my computers that requires that level of security, I wish I could just disable it, I never had any problems with Windows XP, I may go back to it for this reason. Thanks


You mention workgroup first then homegroup. If you are running homegroup it has sharing issues on some systems (esp older hardware). If homegroup you can test to see if this is the problem by creating a new network connection using workgroup. If it works you can disable IPv6 and homegroup;.

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So I have no idea of where it came from. I saw the other post, but the files he removed did not fix the problem. An XP machine, she uses AOL and has their version of McAfee Security Center. Upon bootup, the error meesagte was "error loading C:/windows/dmcmfmsp.dll The specified module could not be found." I got a meet locals popup when IE8 was opened, along with numerous reminder to activate AMD.
There used to be a tutorial here, what should I do to eradicate this malware? I am re-doing the scan she performed, but I was told McAfee could not quarantine the virus.
Thanks!

Answer:Antimalware Doctor on wife's computer

FYI
I am reinstalling XP, because I could not run one of the programs you guys wanted to see a log for. It is the path of least resistance in this case. The malware chewed up all the available memory, and I ran out of patience.
Thanks for being here, though.

1 more replies
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I tried to download a torrent and clicked on BitLord.exe installation but stopped half-way. Even though I stopped halfway it put a Conitnue BitLord Installation.exe file on my desktop. Now my computer is slow. DDS is below and also attached.
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16537  BrowserJavaVersion: 10.45.2
Run by J at 18:26:49 on 2014-01-06
Microsoft Windows 8  6.2.9200.0.1252.1.1033.18.7894.4520 [GMT -8:00]
.
AV: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\dwm.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files (x86)\Stardock\Start8\Start8Srv.exe
C:\Program Files\DisplayLink Core Software\DisplayLinkManager.exe
C:\Program Files (x86)\Stardock\Start8\Start8_64.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\DisplayLink Core Software\DisplayLinkUserAgent.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Window... Read more

Answer:BitLord Installation Virus? Tired to Download a Torrent now computer is slow

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/519940 <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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I have a Windows 7 installation that causes my CPU to run in warp drive (with the fan howling like a banshee as well), and fries my memory sticks. I have tried, tried and tried to fix it but have given up. I will re-install everything from scratch, but meanwhile am running in safe mode with networking until I can record, save and document most of what I need before I wipe the slate clean.

This bug............or whatever it is..................is so thorough, that it has locked most of my files. I need to access a certain file so that I can copy and save my email archives, to paste them into their proper folder after the reinstallation is accomplished. This will be a long and tedious process as it has taken me 2 years to get everything to perfection. I have tried all the "usual" ways to access these files, including changing permissions/ownership/etc, but still I can't open them or copy them.

HELP!!!!!!!!!!
 

Answer:Tired, Really Tired And Disgusted

Joe Ciaravio...

If you have access from Safe Mode with Networking, is there a reason why you can't visit the malware board?:

http://forums.majorgeeks.com/index.php?forums/malware-removal.35/

They might be able to save you alot of time and effort with the reinstall...

Remember to read and follow these instructions should you decide to go for it:

http://forums.majorgeeks.com/index....ide-incl-spyware-virus-trojan-hijacker.35407/
 

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Hi,

I had success with my computer and adware and I was hoping someone could take a look at this file.

Hijack This log:

Logfile of HijackThis v1.97.7
Scan saved at 12:42:32 PM, on 6/15/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\PROMON.EXE
C:\PROGRAM FILES\MOUSEWARE\SYSTEM\EM_EXEC.EXE
C:\PROGRAM FILES\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\BROADJUMP\CLIENT FOUNDATION\CFD.EXE
C:\PROGRAM FILES\SUPPORT.COM\BIN\TGCMD.EXE
C:\PROGRAM FILES\LYCOS\IEAGENT\LOADER.EXE
C:\PROGRAM FILES\INTERNET OPTIMIZER\OPTIMIZE.EXE
C:\WINDOWS\SYSTEM\SCCHOST.EXE
C:\PROGRAM FILES\COMMON FILES\MICROSOFT SHARED\WORKS SHARED\WKCALREM.EXE
C:\QBOOKSW\COMPONENTS\QBAGENT\QBDAGENT.EXE
C:\PROGRAM FILES\IOMEGA\TOOLS\IMGICON.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\PROGRAM FILES\COMMON FILES\EFAX\DLLCMD32.EXE
C:\PROGRAM FILES\COMMON FILES\EFAX\HOTTRAY.EXE
C:\WINDOWS\SYSTEM\SCCHOSTC.EXE
C:\WINDOWS\SYSTEM\WINOA386.MOD
C:\PROGRAM FILES\INTERNET OPTIMIZER\ACTALERT.EXE
C:\WINDOWS\SYSTEM\MRTMNGR.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\HIJVDK.EXE
C:\WINDOWS\DESKTOP\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://websearc... Read more

Answer:[solved]Another Hijack This log file from Wife's computer

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my wife's xp computer sending out spam e-mail

Answer:My wife computer is sending out spam e-mail

Do you have a good security suite on it? A Pit Bull is like a gun you can pet. And there is no safety on it.

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My wife has two printers hooked up to her XP Home computer. Every other computer in the house can use either of those printers through our wireless network. But my new XP Pro notebook can't print to them. I get a message saying "Operation could not be completed. Either the printer name was typed incorrectly or the specified printer has lost its connection to the server" Both printers are shared. I can print to either one of them via my Win 98SE computer or my daughters 2000 pro notebook. I can also navigate my wife's harddrive and copy files back and forth between her machine and my xp pro notebook. So I am definately connected to her machine but I just can't get the printers working. All workgroup names are the same (had that pain yesterday). I can ping her and she can ping me. File sharing is working fine. There must be something with XP that needs to be tweaked for her printers to work.

Thanks..... Don
 

Answer:Can't print from XP Pro to a printer on wife's XP Home computer

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I have a dell XPS desktop and my wife has a dell optiplex desktop. Both W/7. Since we are in and out at different times during the week I want to download bluray movies from the internet. PROBLEM: I copy a movie onto sony dvd+r 4.7 gig disc and it will not play on her
computer. I bought an LG external DVD drive and no luck! The confusing thing is that the bluray movie I burned will play on my XPS! How can I get my wife's computer to play the DVD bluray discs?

Answer:How can I get my wife's computer to play the DVD bluray discs?

I think you may need to install some Codecs.

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My wife has had a couple of BSOD's when I am not around to see the error message. She just reboots and continues working. I have attached the zip file for review.

The machine is an IBM ThinkCentre desktop running Windows 7 Ultimate 32 bit. The hardware is a few years old, but it has been running this OS for over 6 months.

Thank you.

Answer:Random BSOD on wife's work computer

  
Quote: Originally Posted by beyonder74


My wife has had a couple of BSOD's when I am not around to see the error message. She just reboots and continues working. I have attached the zip file for review.

The machine is an IBM ThinkCentre desktop running Windows 7 Ultimate 32 bit. The hardware is a few years old, but it has been running this OS for over 6 months.

Thank you.



No DMP files included in upload please try this method
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.
quote]
To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

[/quote]
To ensure minidumps are enabled:





Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically resta... Read more

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100% cpu usage on my wifes computer for the process rundll.exe and system idle processes. thank for any help you can provide. Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:47:56 PM, on 12/2/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Intel\Wireless\Bin\WLKeeper.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exeC:\WINDOWS\system32\CTsvcCDA.exeC:\PROGRA~1\McAfee\MSC\mcmscsvc.exeC:\PROGRA~1\McAfee\VIRUSS~1\mcods.exeC:\PROGRA~1\McAfee\MSC\mcpromgr.exec:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exeC:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exeC:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exeC:\Program Files\Common Files\Microsoft Shared\VS7... Read more

Answer:Rundll.exe High Cpu Usage. On Wife Computer

Hello allj and welcome to BleepingComputer!Apollogies for the delay. The forum has been very busy lately. If you are still having problems please post a brand new HijackThis log as a reply to this topic. Before posting the log, please make sure you follow all the steps found in this topic:Preparation Guide For Use Before Posting A Hijackthis Log.Please also post the problems you are having.Thanks,Johannes

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Hi
 
I've removed the redirect with Junk removal tool but I'd be very grateful if someone could peruse the DDS log and see if they can see anything else suspicious
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16635
Run by Vicky at 13:23:50 on 2013-08-01
Microsoft Windows 7 Ultimate   6.1.7601.1.1252.61.1033.18.24567.21231 [GMT 10:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Windows\sy... Read more

Answer:Wife's computer infected with browser redirect

Hello julesgf I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more

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This is the final computer I need verified as being "clean." I truly am grateful for your time and expertise...
 

Answer:My wife says this computer is running slower than usual...

I am not seeing any malware at all in those logs you'll be pleased to hear. In what way is it running slowly?
 

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Hello

I found this area while searching for help on a virus that has taken over my wife's computer. I hope someone can help me get rid of this virus before having to reformat her hard drive.

She is running on a licensed version of WinXP professional and using F-Secure (supplied by Internet provider) for her virus/malware protection. Her internet connection is wireless.

I always download the WinXP updates and F-Secure always checks everyday to update itself to the lastest releases.

She has never had a virus before and we are not sure how it got on her computer (started a week ago Friday)

Using IE7

Symptoms:

1. When surfing the internet random pop ups occurs

2. Occasionally, windows keep poping-up continuously effectively taking over her machine and the only way to stop the windows from opening up is by close down IE7.

3. Hard Drive light is blinking On and Off continously while her computer is on and never stops doing that.

4. When doing a search many times it appears that the internet stops working

5. I was searching for bawaruno.dll to find out what it was but everytime I search for this on her computer search engine locked up (the same search on my computer created no problems), Searching for regular stuff everything works fine.

6. Occacionally when playing a computer game, the game screen will minimize to the task bar.

7. Pop ups seem to occur more often when searching

8. With IE7 not running pop up windows still occur

9. The longer her computer ... Read more

Answer:Wife's Computer infected by Virus or Malware

Let's do another scan with a fairly safe program but first run ATFCleanerPlease download ATF Cleaner by Atribune & save it to your desktop.Double-click ATF-Cleaner.exe to run the program.Under Main "Select Files to Delete" choose: Select All.Click the Empty Selected button.If you use Firefox browser click Firefox at the top and choose: Select AllClick the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.If you use Opera browser click Opera at the top and choose: Select AllClick the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.Click Exit on the Main menu to close the program.Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".Please download Malwarebytes Anti-Malware (v1.34) and save it to your desktop.alternate download link 1alternate download link 2If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an upd... Read more

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I have run numerous scans on the computer and nothing ever pops up with an infection, malware, etc. Last time you helped with my computer so I am hoping we can get to the bottom of this again.

I have attached the required information.
 

Answer:Wife's Computer Running Inexplicably Slow

I am not finding any malware in your logs. I suggest you post in the software forum for further assistance.

Since you are not having any malware problems, it is time to do our final steps:
We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
If running Vista, Win 7 or Win 8, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

 

3 more replies
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While fixing something else on her PC, I was waiting for an install and was browsing the net when I got at least 4 spy-wares. Yes I know I'm an idiot, but I've got it down to 1 I think and it still keeps popping up (not a "pop-up" but some small sliding pop-up does open as weel) when I try to go in the internet (IE) telling me that I have a virus and then IE closes itself. Here's the HJT log Thanks for any help and I hope I can get this resolved by Monday when she needs it back

-Seth


Logfile of HijackThis v1.99.1
Scan saved at 9:50:02 PM, on 7/14/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\ewido anti-spyware 4.0\guard.exe
C:\Program Files\N... Read more

Answer:Put a virus/spy-ware on boss' wife's computer

Please subscribe to this thread to get immediate notification of replies as soon as they are posted.

Please read this post completely before begining. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.


* * * * * * ADDITIONAL DOWNLOADS * * * * * * * * * * * * * *


Download & install - CleanUp.exe (not recommended for WinXP64)

Download KillBox v2.0.0.175.exe (it's important that you get version v2.0.0.175)

Please download SmitfraudFix
Extract the content (a folder named SmitfraudFix) to your Desktop.

Download Dr.Web CureIt & save it on desktop. We shall be using it later

'UNPLUG'/DISCONNECT your computer from the Internet when you have finished downlaoding.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.


* * * * * * UN-INSTALLING PROGRAMS * * * * * * * * * * * * * *


Go to Start ? Control Panel ? Add or Remove Programs and uninstall the following programs: Oin
Yazzle by Oin
Purityscan by Oin
Snowballwars by Oin
Cowabanga by OIN
or anything similar with Oin in it
In case Purityscan or OINS is not listed, download and use this uninstaller:
http://www.outerinfo.com/OiUninstaller.exe

Please note any other progra... Read more

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on the auto detect, the machine type is 5 digits long and on the warrenty look-up the type is only 4 digits long.  as for type: I put in Y530 and put in my seriel number.  I was directed to a page that says my information can't be found. I am not sure if my computer is still under warrenty, but it would be nice to know.  Also, if it out of warrenty, where can I find a new keyboard?

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My wife and I share the same computer. We have separate user accounts. When we right click on a music file on her side it gives us an error message saying that " Windows Explorer has encountered a problem and needs to shut down ". Also if we highlight a file and click on a menu item it does the same thing. I have Winamp set up as the default music file program. It doesn't do this with other file types and it works fine on my side.

I recently re-setup all the software on our system and it has had this problem since I did this. Her side is set up with administrator rights also.
 

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Window Kernel Power error; Occurs randomly...any help would be appreciated...Issue Started this Friday; Unable to determine anything from the system logs.

Computer will just reboot...Error shows in Error logs below with turn on.

Chronology:
Critical 5/16/2016 3:50:04 PM Kernel-Power 41 (63)
Critical 5/16/2016 3:42:27 PM Kernel-Power 41 (63)
Critical 5/14/2016 3:00:25 AM Kernel-Power 41 (63)
Critical 5/13/2016 4:04:48 PM Kernel-Power 41 (63)
Critical 5/13/2016 4:02:31 PM Kernel-Power 41 (63)
Critical 5/13/2016 8:33:12 AM Kernel-Power 41 (63)
Critical 2/19/2016 8:53:22 AM Kernel-Power 41 (63)
Critical 1/24/2016 2:39:16 PM Kernel-Power 41 (63)

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 5/16/2016 3:50:04 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: MOMMAPC-IQ540PD
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>3</Version>
<Level>1</Level>
<Task>63</Task>
&... Read more

Answer:Wife Computer Rebooting Randomly Kernel Power 41

Hi .... and welcome to the forums
Can you check on a few system failure settings?
1) Right-click the Start Menu icon
2) Select System
3) Select Advanced System Settings
4) In the "Startup & Recovery" section, select Settings
5) In the "System Failure" section, remove the check mark in the option box "automatically restart"
6) In the "Write debugging information" drop-down menu, select "small memory dump".
7) Select OK to save the changes and exit.
8) Restart your computer.

These changes will cause the computer to show a Blue Screen error, which will be handy if such errors are causing the restarts - and also to save a "minidump" file in the C:\Windows\Minidump folder. The error messages and minidumps can help track down the cause of the restarts.

Since there were two previous Critical errors (one in January and one in February .... then the sudden increase with six in the last three days) - if you can think of anything in common with the earlier episodes - that might provide a clue.

If the trouble produces Blue Screen errors, see if you can write them down & post them here. You can try a utility such as Who Crashed or Blue Screen View for a quick first try at identifying the suspects.

Could be anything from driver troubles, misbehaving apps, power supply problems, to overheating.

We'll stay tuned...

13 more replies
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my wife's laptop suddenly is getting the redirect on google searches. i know this is one of your common problems to fix. i had the same problem on my computer about a year ago and your help was the only way i got rid of it on my computer.

this computer runs updated version of webroot securities. scan run from this program shows no virus but does block the redirected websites from coming up and shows them as websites known for malware.


below is copied DDS.scr program text and attached is the attach.zip with the two required files: attach and ark.txt

any and all help will be greatly appreciated.
thanks in advance for your assistance.

scott eidson

DDS.scr text below:

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by scott eidson at 23:25:59.48 on Sun 03/20/2011
internet explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.186 [GMT -4:00]
.
AV: Webroot Internet Security Essentials *Disabled/Updated* {77E10C7F-2CCA-4187-9394-BDBC267AD597}
FW: Webroot Internet Security Essentials *Enabled*
.
============== Running Processes ===============
.
C:\Program Files\Webroot\Security\Current\Framework\WRConsumerService.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
svchost.exe
svchost.exe
C:\Program Files\Cisco\Cisco AnyCo... Read more

Answer:Aggravating Google Redirect Virus on Wife's Computer

Hi again scott


Please subscribe to this thread to get immediate notification of replies (if you haven't already) as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant Notification, then click Subscribe.

-------------------------------------------

Read through this entire procedure and if you have any questions, please ask them before you begin. Then either print out, or copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.

--------------------------------------------

I am sorry to tell you that one or more of the identified infections is a backdoor trojan / rootkit .

This type of infection allows hackers to remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.

If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation. Please refer to Microsoft's Online Safety article for tips on creating a strong password.

Do not change passwords or do any transactions from the infected computer until it has been cleaned.

---------------------------------------... Read more

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Relevance 47.56%

Hello. First let me thank you all in advance for what you do. Here's my problem... My computer gives me a bogus google page with english in gray letters everytime I attempt to do Microsoft Update. It will not let me download Microsoft security tools like malware removers. I cannot update anti-virus and spyware software either. We are desperate. My wife needs this PC for college as she has some of her classes that are all online. My HiJackThis file is pasted below. Any other information that is needed I will be glad to give it. Thanks!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:01:34 PM, on 6/1/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\LSoft Technologies\Active KillDisk FREE Suite\KILLDISK_WIN.EXE
C:\Program Files\LSoft Technologies\Active KillDisk FREE Suite\KILLDISK_WIN.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Ex... Read more

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