Computer Support Forum

possible infection/office programs don't open

Question: possible infection/office programs don't open

I have a toshiba sattelite p105-s6177 laptop, it's running on Vista home premium 32 bit.
Last week it suddenly started acting weird, the entire computer slowed down and every single click took a few minutes to register, no word or excel documents could be opened. ( example of error message when trying to open word: "Error message: the procedure entry point stretchB could not be located in the dynamic link library GDI32.dll." I googled it and got no hits).
I also noticed that Avast stopped working.
Tried to run scan disk, stopped in the middle and got an error, after which i got a black screen with only the mouse visible.
Tried to reboot many times but kept getting the black screen as before.
I tried hitting F8 on reboot and doing a system restore but got an error too (cyclic redundancy error).
Last night i tried running chkdsk /r c: while booting and after it finished running (a few hours) i still got the black screen but after a few minutes i finally got to the login screen and was able to log on.
Now the computer doesn't seem to be too slow, but i still cannot access Microsoft office applications or open any word/excel documents. I had to remove and reinstall Avast (which the computer didn't allow me to do before) i ran a scan and it didn't find any viruses.
Now i'm wondering what attacked my computer last week and how can I fix it so I can be confident that my computer is safe and I can open MsWord.
Thanks in advance.

HijackThis:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:25:58 PM, on 2/6/2012
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Toshiba\IVP\ISM\pinger.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Toshiba\FlashCards\TCrdMain.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Toshiba\Utilities\VolControl.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\rundll32.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" class="invilink">http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [PINGER] C:\TOSHIBA\IVP\ISM\pinger.exe /run
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [TOSHIBA Volume Indicator] "C:\Program Files\Toshiba\Utilities\VolControl.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe
O4 - HKCU\..\Run: [Google Update] "C:\Users\User\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - Global Startup: Bluetooth Manager.lnk = ?
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {DBDC1CDA-B64B-49F7-9535-6317AA416E51} (VMware_VDM_Client Class) - https://mydesktop.churchillcorp.com/downloads/VMware-viewclient.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: PMBDeviceInfoProvider - Sony Corporation - C:\Program Files\Sony\PMB\PMBDeviceInfoProvider.exe
O23 - Service: QuickBooks Database Manager Service (QBCFMonitorService) - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: Swupdtmr - Unknown owner - c:\Toshiba\IVP\swupdate\swupdtmr.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
O23 - Service: VMware View Client Service (wsnm) - VMware, Inc. - C:\Program Files\VMware\VMware View\Client\bin\wsnm.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 8445 bytes

DDS.TXT:

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by User at 20:51:02 on 2012-02-06
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2037.819 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
svchost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
svchost.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Toshiba\IVP\ISM\pinger.exe
C:\Program Files\Toshiba\Power Saver\TPwrMain.exe
C:\Program Files\Toshiba\SmoothView\SmoothView.exe
C:\Program Files\Toshiba\FlashCards\TCrdMain.exe
C:\Program Files\Synaptics\SynTP\SynToshiba.exe
C:\Program Files\Toshiba\Utilities\VolControl.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe
svchost.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtMng.exe
svchost.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosA2dp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHid.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtHsp.exe
svchost.exe
svchost.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\rundll32.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\rundll32.exe
C:\Windows\system32\conime.exe
C:\Windows\system32\rundll32.exe
C:\Users\User\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\NOTEPAD.EXE
.
============== Pseudo HJT Report ===============
.
uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.toshibadirect.com/dpdstart
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
mDefault_Page_URL = hxxp://www.toshibadirect.com/dpdstart
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0\bin\ssv.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
uRun: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\TOSCDSPD.exe
uRun: [Google Update] "c:\users\user\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [PINGER] c:\toshiba\ivp\ism\pinger.exe /run
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [TOSHIBA Volume Indicator] "c:\program files\toshiba\utilities\VolControl.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe -expressboot
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\blueto~1.lnk - c:\program files\toshiba\bluetooth toshiba stack\TosBtMng.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\ssv.dll
Trusted Zone: microsoft.com\office
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {DBDC1CDA-B64B-49F7-9535-6317AA416E51} - hxxps://mydesktop.churchillcorp.com/downloads/VMware-viewclient.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{3E5AFB8D-9796-4B4E-B584-3C4C65F07E36} : DhcpNameServer = 167.206.245.129 167.206.245.130
TCP: Interfaces\{FCE00225-F6A3-42B7-9AFF-64CDC15BEB8E} : DhcpNameServer = 192.168.1.1
Notify: igfxcui - igfxdev.dll
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-2-6 435032]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-2-6 314456]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-2-6 20568]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2012-2-6 55128]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-2-3 44768]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2010-5-23 21504]
R2 PMBDeviceInfoProvider;PMBDeviceInfoProvider;c:\program files\sony\pmb\PMBDeviceInfoProvider.exe [2009-10-24 360224]
R2 wsnm;VMware View Client Service;c:\program files\vmware\vmware view\client\bin\wsnm.exe [2010-2-10 151552]
R3 NETw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-11-17 3668480]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 UsbGps;LGE CDMA USB GPS NMEA Port;c:\windows\system32\drivers\lgusbgps.sys [2010-12-20 19968]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2012-02-06 21:50:22 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2012-02-06 21:50:21 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2012-02-03 08:15:47 41184 ----a-w- c:\windows\avastSS.scr
2012-02-03 07:54:20 -------- d-----w- c:\programdata\AVAST Software
2012-02-03 07:54:01 -------- d-----w- c:\program files\AVAST Software
2012-02-03 07:46:07 6557240 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{ad7e1ad6-07c3-4739-b246-c69b3493a531}\mpengine.dll
2012-01-31 13:39:07 440192 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2012-01-31 13:39:07 278528 ----a-w- c:\windows\system32\schannel.dll
2012-01-31 13:39:07 1259008 ----a-w- c:\windows\system32\lsasrv.dll
2012-01-31 13:39:06 9728 ----a-w- c:\windows\system32\lsass.exe
2012-01-31 13:39:06 72704 ----a-w- c:\windows\system32\secur32.dll
2012-01-31 13:39:06 377344 ----a-w- c:\windows\system32\winhttp.dll
2012-01-11 19:05:33 23552 ----a-w- c:\windows\system32\mciseq.dll
2012-01-11 19:05:33 189952 ----a-w- c:\windows\system32\winmm.dll
2012-01-11 19:05:31 1205064 ----a-w- c:\windows\system32\ntdll.dll
2012-01-11 19:05:28 66560 ----a-w- c:\windows\system32\packager.dll
2012-01-11 19:05:25 376320 ----a-w- c:\windows\system32\winsrv.dll
2012-01-11 19:05:22 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2012-01-11 19:05:17 497152 ----a-w- c:\windows\system32\qdvd.dll
2012-01-11 19:05:17 1314816 ----a-w- c:\windows\system32\quartz.dll
.
==================== Find3M ====================
.
2012-01-27 05:21:24 237072 ------w- c:\windows\system32\MpSigStub.exe
2011-12-14 00:19:52 4448256 ----a-w- c:\windows\system32\GPhotos.scr
2011-11-23 13:37:27 2043904 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 20:53:09.91 ===============

ark.txt

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 12/8/2009 4:35:34 PM
System Uptime: 2/6/2012 4:53:02 PM (4 hours ago)
.
Motherboard: TOSHIBA | | Satellite P105
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz | U2E1 | 1733/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 110 GiB total, 53.654 GiB free.
D: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Activation Assistant for the 2007 Microsoft Office suites
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 9.4.0
Adobe Shockwave Player
avast! Free Antivirus
AVerMedia USB Hybrid Capture Device 1.3.0.46
Bejeweled 2 Deluxe
Bluetooth Stack for Windows by Toshiba
Burn4Free CD & DVD 5.1.0.0
CD/DVD Drive Acoustic Silencer
Conexant HD Audio
Desktop Dialer
DVD MovieFactory for TOSHIBA
Easy CD-DA Recorder
Google Chrome
Google Toolbar for Internet Explorer
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel(R) Graphics Media Accelerator Driver
Internet Offers
Java(TM) SE Runtime Environment 6
LG USB Modem driver
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Home and Student 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Standard 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable - KB2467175
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Works
Microsoft XML Parser
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
Onverse
Picasa 3
PMB
QuickBooks Enterprise Solutions 7.0
QuickBooks Product Listing Service
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2553089)
Security Update for 2007 Microsoft Office System (KB2553090)
Security Update for 2007 Microsoft Office System (KB2584063)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Shipping Assistant 3.8
Soft Data Fax Modem with SmartCP
SupportSoft Assisted Service
Switch Sound File Converter
Synaptics Pointing Device Driver
Texas Instruments PCIxx21/x515/xx12 drivers.
TIPCI
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Disc Creator
TOSHIBA Extended Tiles for Windows Mobility Center
TOSHIBA Game Console
TOSHIBA Hardware Setup
TOSHIBA Media Center Game Console
Toshiba Registration
TOSHIBA SD Memory Utilities
TOSHIBA Software Upgrades
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password
TOSHIBA Value Added Package
TOSHIBA Volume Indicator
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596686) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2583910)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VMware View Client
Windows Media Player Firefox Plugin
WinDVD for TOSHIBA
WinPatrol
Yahoo! Messenger
Yahoo! Music Jukebox
.
==== Event Viewer Messages From Past Week ========
.
2/6/2012 4:57:43 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
2/6/2012 4:55:33 PM, Error: volsnap [27] - The shadow copies of volume C: were aborted during detection because a critical control file could not be opened.
2/6/2012 4:53:41 PM, Error: volsnap [25] - The shadow copies of volume C: were deleted because the shadow copy storage could not grow in time. Consider reducing the IO load on the system or choose a shadow copy storage volume that is not being shadow copied.
2/6/2012 3:35:03 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: aswRdr aswSP aswTdi
2/6/2012 3:35:03 PM, Error: Service Control Manager [7001] - The avast! Antivirus service depends on the aswMonFlt service which failed to start because of the following error: The system cannot find the file specified.
2/6/2012 3:35:03 PM, Error: Service Control Manager [7000] - The aswMonFlt service failed to start due to the following error: The system cannot find the file specified.
2/6/2012 3:35:03 PM, Error: Service Control Manager [7000] - The aswFsBlk service failed to start due to the following error: The system cannot find the file specified.
2/6/2012 3:21:05 PM, Error: Service Control Manager [7043] - The Group Policy Client service did not shut down properly after receiving a preshutdown control.
2/3/2012 3:18:39 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Installer service to connect.
2/3/2012 3:18:39 AM, Error: Service Control Manager [7000] - The Windows Installer service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/3/2012 3:18:39 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
2/3/2012 2:04:53 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WPDBusEnum service.
2/3/2012 2:04:53 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SysMain service.
2/3/2012 2:04:53 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the RasMan service.
2/3/2012 2:04:40 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SENS service.
2/3/2012 2:04:40 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Schedule service.
2/3/2012 2:04:40 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IKEEXT service.
2/3/2012 12:53:44 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Modules Installer service to connect.
2/3/2012 12:53:44 AM, Error: Service Control Manager [7000] - The Windows Modules Installer service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/3/2012 12:53:44 AM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1053" attempting to start the service TrustedInstaller with arguments "" in order to run the server: {752073A1-23F2-4396-85F0-8FDB879ED0ED}
2/3/2012 12:37:21 AM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.
2/3/2012 12:36:33 AM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
2/3/2012 12:33:44 AM, Error: Service Control Manager [7022] - The KtmRm for Distributed Transaction Coordinator service hung on starting.
2/3/2012 12:30:41 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Microsoft .NET Framework NGEN v4.0.30319_X86 service to connect.
2/3/2012 10:38:37 AM, Error: Service Control Manager [7034] - The Windows Search service terminated unexpectedly. It has done this 4 time(s).
2/3/2012 10:21:15 AM, Error: Service Control Manager [7001] - The avast! Antivirus service depends on the aswMonFlt service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
2/3/2012 1:39:17 AM, Error: Service Control Manager [7034] - The Windows Search service terminated unexpectedly. It has done this 3 time(s).
2/3/2012 1:20:30 AM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Font Cache Service service to connect.
2/3/2012 1:20:30 AM, Error: Service Control Manager [7000] - The Windows Font Cache Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/3/2012 1:16:43 AM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Search service, but this action failed with the following error: An instance of the service is already running.
2/3/2012 1:16:13 AM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
2/3/2012 1:05:15 AM, Error: Service Control Manager [7031] - The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.
2/2/2012 9:55:29 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
2/2/2012 9:54:56 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD aswRdr aswSP aswTdi DfsC NetBIOS netbt nsiproxy PSched RasAcd rdbss Smb spldr tdx Tosrfcom Wanarpv6
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The WebDav Client Redirector Driver service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The WebClient service depends on the WebDav Client Redirector Driver service which failed to start because of the following error: The dependency service or group failed to start.
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service service which failed to start because of the following error: A device attached to the system is not functioning.
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancilliary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
2/2/2012 9:54:56 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
2/2/2012 9:53:55 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
2/2/2012 9:53:55 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
2/2/2012 9:53:55 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
2/2/2012 9:53:52 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
2/2/2012 9:53:43 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
2/2/2012 9:53:17 PM, Error: EventLog [6008] - The previous system shutdown at 9:47:52 PM on 2/2/2012 was unexpected.
2/2/2012 9:33:50 PM, Error: Service Control Manager [7038] - The wscsvc service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error: A system shutdown is in progress. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
2/2/2012 9:33:50 PM, Error: Service Control Manager [7000] - The Windows Update service failed to start due to the following error: A system shutdown is in progress.
2/2/2012 9:33:50 PM, Error: Service Control Manager [7000] - The Security Center service failed to start due to the following error: The service did not start due to a logon failure.
2/2/2012 9:30:33 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the ConfigFree Service service to connect.
2/2/2012 9:26:44 PM, Error: EventLog [6008] - The previous system shutdown at 9:24:30 PM on 2/2/2012 was unexpected.
2/2/2012 10:24:02 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the QuickBooks Database Manager Service service to connect.
2/2/2012 10:22:09 PM, Error: EventLog [6008] - The previous system shutdown at 10:19:07 PM on 2/2/2012 was unexpected.
2/2/2012 10:04:01 PM, Error: Service Control Manager [7022] - The Background Intelligent Transfer Service service hung on starting.
.
==== End Of File ===========================

Relevance 100%
Preferred Solution: possible infection/office programs don't open

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: possible infection/office programs don't open

16 more replies
Relevance 64.78%

Hello, I upgraded Office 2002 to Office XP but when I open any of the programs, the Office XP label appears briefly but it then opens as Office 2002. Any ideas on how to fix this? Thank you!
 

Answer:Office XP programs open as Office 2002 after upgrade

7 more replies
Relevance 64.78%

Hello, I upgraded Office 2002 to Office XP but when I open any of the programs, the Office XP label appears briefly but it then opens as Office 2002. Any ideas on how to fix this? Thank you!
 

Answer:Office XP programs open as Office 2002 after upgrade

I'm sorry, I posted this in the wrong forum. I'll post it to the correct forum now.
 

1 more replies
Relevance 63.96%

Please read every bit of this, as I try to be as detailed as possible.This started about three days ago.First, the fake programs:Windows Antivirus ProAdvanced Virus RemoverSome red X in the system tray that displays "Your computer is infected! Windows has detected spyware infection!It is recommended to use special antispyware tools to prevent data loss. Windows will now download and install the most up-to-date antispyware for you." (Don't know if this is part of one of the above fake anti-spyware programs or its own).I've had one or two of them before. (Gotta love the obvious misspellings and grammatical errors).Secondly, the Task Manager is disabled.So I go ahead and try some virus programs. None of them can get a few seconds into the scan without terminating such as MBAM and SpyNoMore (from what SpyNoMore showed while scanning, I saw the file that disabled the task manager and "Advanced Virus Remover", so if I could somehow get that to do a complete scan, I'm pretty sure it could work.)I came across a program that did, however, do a complete scan. It was called A-Squared. When I began to quarantine the files, though, the window where it says there has been a fatal error and Windows must terminate with the countdown from 1:00 occurs. After that, If I boot up my computer again, explorer.exe is gone AND the task manager is disabled. So I had to boot it up in Safe Mode with Command Prompt. I then took Browse function in the "Select program to op... Read more

Answer:MAJOR Infection. Multiple Fake AntiVirus Programs, Task Manager Disabled, Unable To Run Scans Or Open Most Programs.

Hi, Goomba Welcome.Please open a command prompt (Start -> Run, type CMD and click OK) At the prompt copy and paste the following commands and press Enter after each line:DIR /a/s %windir%\scecli.dll %windir%\netlogon.dll %windir%\ntelogon.dll >Log.txtNet Start >> Log.txt & START notepad Log.txtPost the resulting report.

more replies
Relevance 60.68%

Hi there,

My system has been getting reinfected by ave.exe. I have tried to remove it using malware anti-bytes but it doesnt seem to be able to shift it & mcafee wont detect it at all. Its infected now & I cant seem to open any programs, everytime I try to open a program, a box that says open with appears asking me what program i'd like to use to open the selected program. Once i've selected what i want to open, the program temporarily opens, then a file download box for that program opens - but i cant seem to open anything no matter what.

I hope that someone can help me, many thanks!

System details: Win XP SP3

Answer:Ave.exe infection, cant open any programs

Hello and welcome. run these and post the logs for review,thanks.Rerun MBAM (MalwareBytes) like this:Open MBAM in normal mode and click Update tab, select Check for Updates,when doneclick Scanner tab,select Quick scan and scan (normal mode).After scan click Remove Selected, Post new scan log and Reboot into normal mode.Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".From your regular user account..Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..DO NOT run yet.Open SUPER from icon and install and Update itUnder Scanner Options make sure the following are checked (leave all others unchecked):Close browsers before scanning.Scan for tracking cookies.Terminate memory threats before quarantining.Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.Now reboot into Safe Mode: How to enter safe mode(XP)Using the F8 MethodRestart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu. Select the option for Safe Mode using the arrow keys. Then press enter on your key... Read more

1 more replies
Relevance 59.86%

Ok so about a few months back my computer got infected with a virus and every time i would open my browser it would trick me into buying some fake antivirus program but about 1 week after i stopped getting the pop ups and could finally browse the internet but it screwed up all my programs. I could no longer double click on any icon on my desktop to open the program and had to right click and open as administrator. If anyone can help me with this and guide me step by step i would highly appreciate it. Thanks :)

Answer:In need of help; cannot open any programs due to virus infection

Hello mvme,

We can't guess at what the malware file names and entries are, or where they're located. We require a comprehensive set of logs to determine the presence of malware. Please follow the instructions in our sticky topic New Instructions - Read This Before Posting for Malware Removal Help and post the requested logs in your next reply.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

1 more replies
Relevance 59.86%

I recently had a virus infect my computer. It took several attempts to finally remove it. Now I cannot open any of my MS Office 2003 programs. When I try to launch any of the programs, I get the following application error message:

The Instruction at "0x7c801efd" referenced memory at "0x00000000". The memory could not be "written".

Click on OK to terminate the program
Click on Cancel to debug the program

When I click on cancel, the error window just shuts, nothing happens. The same when I click on ok.

I have uninstalled and reinstalled MS Office 2003 to no avail.

Please help!
 

Answer:Can't open any MS Office 2003 programs

Hi


Is it just Office or is it other applications too?

What you could first do is to run CCleaner and clean up the temps and junk on your PC, then run Windows Installer Cleanup and delete any mention of Office 2003 applications from its list, then try reinstalling Office again.

If the above doesnt work as as that error code doesnt link to any error codes at Microsoft for Office or any product, so I would be guessing you may still have malware on your PC, so to that end I would do the below and then post a new thread in our Malware forum and give a brief explaination of whats going on and attach all the logs from the guide.

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.


READ & RUN ME FIRST. Malware Removal Guide


If something does not run, write down the info to explain to us later but keep on going.

Do not assume that because one step does not work that they all will not.
Notes:


If you run into problems trying to run theREAD & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools on another PC and burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet... Read more

5 more replies
Relevance 59.86%

Running Windows XP before I forget, single user account with Administrator priviledges.I installed McAfee Uninstaller because it came free with renewing my anti virus subscription.I now find that when I try to launch an Office program like Word, immediately after the splash screen disappears and a blank document is displayed a Windows Installer dialog appears saying "Preparing to install". (The following then happens with or without the Office CD in the drive.)Up pops another dialog "An error occurred and this feature is no longer functioning properly. Would you like to repair this feature now" (Y/N) If Y the installer appears again, followed by "Word cannot install the necessary files due to Windows Installer Error 1635. If N I get some of the other errors as below and Word quits.This is followed by "This patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer patch package".Followed by "Microsoft Word is not installed for the current user. Please run setup to install the application". Clicking on OK (the only option), Word quits.Tried inserting the Office CD to access the repair function and it does not auto-run. If I launch setup.exe I get the Windows Installer Error 1635 message...Uninstalled McAfee Uninstaller - Word etc. give exactly the same errors.Tried System Restore - no restore points work. The blue progress bar completes but when Windows r... Read more

Answer:Office XP programs will not (stay) open

With great fear and trembling I ask: Didn't you have a backup??d

5 more replies
Relevance 59.86%

I recently migrated all applications and files from my old macbook pro to my new macbook air. The 2008 MS Office for Mac programs were working fine on my old computer but now I face this problem:

1. When I try to open an Office program the Microsoft Office Setup Assistant opens asking if I want to take part in the Customer Experience Improvement Program and then suggesting I "get started" by learning more and/or registering.

2. I click finish and the Microsoft Auto Update Opens. It checks for updates. The first time I did this it said there was a service pack released in December 2011 that I needed so I downloaded that. Oddly this doesn't show up in my downloads folder.

3. Now it finds no updates. I click OK and then close Microsoft Auto Upate. Word, Excel, etc does not open.

4. I click to try opening Word, Excel, or another program and the cycle starts again.
Thank you for any help,
Chris
 

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Relevance 59.86%

Hey all,

When I try to run any of the Microsoft Office 2013 programs, they start up, give the menu to create a new document, then suddenly the window flashes and zooms off stage left before you can choose an option. Same thing happens when opening an already existing document... there is no icon in the menu at the bottom to show that the programs are still running, so it's as if the programs shut down, but there is no error message or anything. My wife is getting frustrated - she's a school teacher and needs to create and edit documents for her class - please help!
 

Answer:trying to open Office 2013 programs...

Note: Win 10 is up to date and PP isn't working as well. She really needed these for the start of school tomorrow.
 

3 more replies
Relevance 59.86%

Hello,
I think I am infected with some sort of virus.
Everything on the computer seemed to be working fine. But then after I tried to open Word last night all of the MS Office programs attempted to open on my desktop....even the Games program?
Then I shutdown manually in an attempt to restart.  I could not get the computer to turn on, despite being plugged into a wall outlet.. It woudl power up, but them immediately shut down. After serveral attempts, it's up and running in Safe Mode.
The MS Office progaram have to attempted to open again.But, in safe mode. I now keep getting message alerts from McAfee that I don't have my real time scanning on.  I turn it on, and it automatically turns off.
 
Below is my DDS Logs
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK
Internet Explorer: 10.0.9200.16537  BrowserJavaVersion: 10.21.2
Run by hp at 7:15:36 on 2013-04-25
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.1787.605 [GMT -4:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Outdated* {ADA629C7-7F48-5689-624A-3B76997E0892}
SP: McAfee Anti-Virus and Anti-Spyware *Enabled/Outdated* {16C7C823-5972-5907-58FA-0004E2F9422F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: McAfee Firewall *Enabled* {959DA8E2-3527-57D1-4915-924367AD4FE9}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k ... Read more

Answer:Virus? All MS Office programs open at once??

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.===Please download RogueKiller© by Tigzy from one of the links below and save it to your desktop.Link 1 BleepingcomputerLink 2 RogueKiller (par Tigzy)Quit all running programs.For Windows XP, double-click to start.For Vista or Windows 7, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.Click Scan to scan the system.When the scan completes > Close out the program > Don't Fix anything!Don't run any other options, they're not all bad!!!!!!!Post back the report which should be located on your desktop, DO NOT ATTACH THE LOG.===Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click on Delete tab follow the prompts.A log file will automatically open after the scan has finished.Please post the content of that log file with your next answer.You can find the log file at C:\AdwCleaner[Rn].txt (n is a number).===

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Relevance 59.86%

I cannot open any MS Office 2007 programs. When the icon is clicked, the program opens as if its the first time, showing the load bar for the program, and once it opens it gives me the error message: Microsoft Office "" has not been installed for the current user. Please run setup to install this application.When I run the setup again, the same error returns.I cannot uninstall the program using the uninstall program with Windows Vista.I have attempted to manually uninstall Office a couple of times, saving backup files of the registry. When I reinstall, it still gives the same error.I am the administrator and the only user on the computer.Any suggestions or ideas to what's going wrong or where I am going wrong?I am including my logfile from HiJackThis. I was suggested this website as a last resort. Hope someone can find something.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 3:41:32 PM, on 2/15/2010Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v8.00 (8.00.6001.18882)Boot mode: NormalRunning processes:C:\Program Files (x86)\Hewlett-Packard\Media\DVD\DVDAgent.exeC:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\TSMAgent.exeC:\Program Files (x86)\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exeC:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exeC:\Program Files (x86)\Hp\HP Software ... Read more

Answer:I cannot open an MS Office 2007 programs

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.If you have already posted a log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.We need to see some information about what is happening in your machine. Please perform the following scan:Please download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will o... Read more

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Relevance 59.04%

Looks like it is open cloud av

Hi, I just picked up a computer that work gave me. It seems that there is something very wrong with it. When I try to use a browser it is redirecting me to odd sites. Also, it disabled windows security essentials and malwarebytes. I was able to run dds and get the logs, but when I run gmer and hijack this the programs run but stop after a few seconds and close. Here are the logs that I was able to get.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_23
Run by Rental Agent at 10:13:21 on 2011-10-04
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.525 [GMT -4:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Enabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\236979926:704241649.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\PROGRA~1\Hypercom\Common\HYPERC~1.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
.
============== Pseudo HJT R... Read more

Answer:redirecting problems and can't open office or run programs

Hi and Welcome!! My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:
The fixes are specific to your problem and should only be used for the issues on this machine.
It's often worth reading through these instructions and printing them for ease of reference.
If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
Please reply to this thread. Do not start a new topic.
IMPORTANT NOTE : Please do not delete, download or install anything unless instructed to do so.
DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data.

Having said that....Let's get going!! :thumbup:
----------

**WARNING**Unfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a vi... Read more

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OFFICE PROGRAMS very slow to open up documents
SYMPTOMS:

1) When person double clicks on the documents programs waits aprx: 2 min then word opens up and document opens up. File on the desktop and the network drive same problem.

2) When I open word,excel alone by double clicks on word,excel etc.. shortcut, it opens up fast. When I drag the files on it, it opens up fast.

Program: Microsoft Office 2007 another computer same problem Windows Office 2003 SP3
Word 2007 12.0.6017.5000 all updates downloaded and installed.
Operation System: Windows XP SP2 fully updated. IE7.

To Solve:
I run Spybot 1.5.1 fully updated and cleared up like 16 issues. didn't help. I CHECK ON STARTUP. I check on couple thinks on Microsoft website but didn't help.
I attached the hijackthis log.

Thanks a lot.

I'M AN iT SPECIALIST AND WORK FOR 35 COMPANIES IN MANHATTAN NEWYORK. PLEASE DO NOT POST ANY INFORMATION IF YOU know something.
EXAMPLE: DISABLE ANTI-VIRUS or Do detect and repair in office
 

Answer:OFFICE PROGRAMS very slow to open up documents

I'm assuming you have downloaded the compatibility pack for 2003?
 

2 more replies
Relevance 59.04%

When I open up a new Microsoft office document (microsoft office 2003) it opens just fine, in the past month or so opening saved documents .doc, or .xls has become painfully slow. Could this be malware or some type of infection? also the windows E shortcut is very slow to open explorer, but right clicking on start and then explore runs just fine.

System Info

windows XP
Professional
version 2002
Service pack 3

AMD Turion™ 64x2 Mobile
Technology TL-50
160 GHz 896 MB of RAM

any ideas would be greatly appreciated.

Answer:microsoft office programs slow to open

Hi, it could be something such as malware, but it could also be something as simple as needing a defrag or more RAM. If you'd like to check for malware..Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it.Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first

Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..Another work around is by not using the mouse to install it, Just use the arrow keys, tab, and enter keys. Please download Malwarebytes Anti-Malware and save it to your desktop.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the... Read more

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Relevance 59.04%

Took my PC to GeekSquad because of a virus. They backed up my files, removed the virus and reloaded my files. BUT I cannot open any of my files with Office; systematically wordpad opens instead of the Office program. Why?
 

Answer:Office XP programs don't open - WordPad opens instead.

Hi bmunoz64, and welcome to TSG.

Is MS-Office still installed on the PC? If they wiped the hard drive and then restored it to factory default conditions or re-installed Windows, you probably need to re-install MS-Office.
 

3 more replies
Relevance 58.63%

GreetingsMy laptop must be infected...Windows explorer has become very sluggish while just clicking to open a folder,I commonly see explorer.exe go to 50% cpu usage without any reason,Office Word 2007 (mainly) & other programs randomly hang and then I usually must kill it from Task Manager,and also, yesterday, while I closed winamp, I got something like "Memory xxxxx could not be read".I've got xp/sp3 fully updated.I've posted a *partial* DDS.txt together with an ark.txt..I couldn't make DDS to finish:It opens it's starting window "...DDS is a non-invasive diagnostic tool..."creates some files on the Desktop, fills half a line with "::::::"and then exits leaving the following files on the desktop:DDS.txtDDS02DbPathFILES00XP.macactive_setup.datsettings.datsvclist.dattemp00temp01and this is the partial DDS.txt file that it creates:DDS (Ver_09-11-23.01) - NTFSx86 Run by Elena at 3:59:14,71 on ???????????????????? 23/11/2009Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_17Microsoft Windows XP Professional 5.1.2600.3.1253.30.1033.18.2042.1094 [GMT 2:00]AV: Kaspersky Internet Security *On-access scanning disabled* (Updated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}FW: Kaspersky Internet Security *disabled* {2C4D4BC6-0793-4956-A9F9-E252435469C0}============== Running Processes ===============C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\S... Read more

Answer:Possible infection - Sluggish Windows Explorer, random hangs of Office & other programs and general slowdown

Hello,We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up.My name is Syler and I will be helping you to solve your Malware issues. If you have since resolved your issues I would appreciate if youwould let me no so I can close this topic, if you still need help please let me no what issues you are still having, in your next reply.Download random's system information tool (RSIT) by random/random from here and save it to your desktop.Double click on RSIT.exe to run RSIT.Click Continue at the disclaimer screen.Once it has finished, two logs will open. Please post the contents of both log.txt (<<will be maximized) and info.txt (<<will be minimized)Then please post back here with the following: log.txt info.txtThanks

10 more replies
Relevance 58.63%

Hello,

I would like to enlist your help because I've tried everything on my own and I'm stuck. My computer was infected with the Win7 Antivirus 2012 rogueware. I followed the removal instructions from Bleepingcomputer and thought my problem was fixed. Everything seems normal on my "administrator" account and I wasn't aware that anything was amiss until I logged into another account and noticed I couldn't open any programs. I get pop up that says no files are associated with the program or something to the likes of it. I thought deleting those accounts and creating new ones would solve the problem somehow but the issue still persists. I don't know if the virus damaged my files or if my computer is still infected. I don't know what else to do but ask for help from the experts. I'm really hoping I won't have to reinstall Windows

I've run Hijack this as well as the DDS scan. I didn't run GMER as my OS is 64 bit.

here are the results to those two scans and the "attach.exe" file is attached.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:25:23 PM, on 13/01/2012
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16912)
Boot mode: Normal

Running processes:
C:\Windows\PLFSetI.exe
C:\Program Files (x86)\Lexmark X1100 Series\LXBKbmgr.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe
C:... Read more

Answer:programs won't open after Win7 Antivirus 2012 infection

I can't find the edit button to edit my post again. But actually, the message i get when trying to open programs on the other accounts is that the file has no programs associated with it and to go into Control Panel Default Programs and set it up. I went in and I'm still not really sure how to do this. Plus I would like to know if anything is still wrong with my comp.
 

1 more replies
Relevance 58.63%

Hello,

I would like to enlist your help because I've tried everything on my own and I'm stuck. My computer was infected with the Win7 Antivirus 2012 rogueware. I followed the removal instructions from this site and thought my problem was fixed. Everything seems normal on my "administrator" account and I wasn't aware that anything was amiss until I logged into another account and noticed I couldn't open any programs. I get pop up that says the file has no programs associated with it and to go into Control Panel Default Programs and set it up. I went in and I'm still not really sure how to do this. I tried to uninstall and reinstall programs but that has not worked. I thought deleting those accounts and creating new ones would solve the problem but the issue still persists. I don't know if the virus damaged my files or if my computer is still infected. I don't know what else to do but ask for help from the experts.

Thanks in advance.

Answer:programs won't open after Win7 Antivirus 2012 infection

Downloadhttp://www.winhelponline.com/fileasso/exe_fix_w7.zipExtract and launch the registry fileClick YES when you get a UAC promptYou should be able to launch applications now.Run malwarebytes once to make sure that PC is cleanGood luck

17 more replies
Relevance 58.63%

If i open Excel or Word and i try to open a file by clicking the topleft button the program closes. If i use recent files it does open. Has anybody had similar problem and solution?
Thanks for responding.
 

Answer:Office programs close when trying to save or open file

Helllo,

Before we begin, please note the following:

I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
The logs can take some time to research, so please be patient with me.
Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
Instructions that I give are for your system only!
Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.
Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt).... Read more

4 more replies
Relevance 58.63%

If your Office programs and apps crash when you try to open them after upgrading to Windows 10, then this post may help you.
Says Microsoft:

If you use Avast Antivirus version 10.3.2225, and you upgrade to Windows 10, your Office apps may crash when you try to open them. If you're running Avast, try installing their latest R4 release, which resolves the issue in most cases.

So if you are using Avast, you need to update it to its latest version right away.
If this does not help see: Office documents do not open after upgrading to Windows 10 See this post if you receive a Microsoft Office program has stopped working message.

Answer:Office programs and apps crash when you open them in Windows 10

Windows 10 doesn?t pin the Office apps to the Start menu or the Taskbar by default, but there are a few ways to find and open Office applications from the Start screen and taskbar in Windows 10.

1 more replies
Relevance 57.81%

BSOD and memory dump, it begins yesterday and happened continuously every time when I opened Office programs or Photoshop, or when I'm browsing. My laptop is nearly 3 years old, and it never had any problem until yesterday.

I have attached the files, can anyone help me with this problem? Any help would be great.
Thanks.

Answer:BSOD & memory dump while browsing / open Office programs

What antivirus software do you use?

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
RAM - Test with Memtest86+





Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes t... Read more

1 more replies
Relevance 57.81%

When opening office programs, they close automaticly. I tried repairing with the CD, and I tried uninstalling and reinstalling.

I can't seem to fix this problem. Any help would be appreciated.

Thanks in adviance,
J
 

Answer:Office 2000 problems (programs wont stay open)?

What Operating System are you running?

Take a look at the following and see if any of them help:

OFF2000: Program Quits Immediately After Starting
OFF2000: Error Messages Starting Office Program, or Program Immediately Quits on Windows XP, Windows NT 4.0, or Windows 2000
OFF2000: Program Shuts Down After Referencing Document
 

1 more replies
Relevance 57.4%

Sorry, I don't know the specific name of the infection or problem im having, but various programs are not being allowed to open. Mcafee doesn't open. itunes says it has encountered an error and needs to close, same thing with install shield and real player. Any help would be awesome. Not sure how all this works but if I haven't described the problem with enough detail, again sorry.DDS (Ver_09-12-01.01) - NTFSx86 Run by BRANDO at 21:07:08.20 on Tue 03/09/2010Internet Explorer: 7.0.5730.11 BrowserJavaVersion: 1.6.0_17Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.511.118 [GMT -6:00]AV: McAfee VirusScan *On-access scanning enabled* (Outdated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}============== Running Processes ===============C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Intel\Wireless\Bin\WLKeeper.exeC:\Program Files\Intel\Wireless\Bin\ZcfgSvc.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\Explorer.EXEsvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exeC:\PROGRA~1\Intel\Wireless\... Read more

Answer:infection that wont let Mcafee or other programs open such as itunes and instal shield

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you let... Read more

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Relevance 54.94%

I have Microsoft Works docs saved on my new PC (copied from old PC via flash drive). My new PC (OS Windows 7) does not have MS Works so I downloaded Open Office to use as my word processor. My question-how can I transfer the MS Works docs from their location on my PC into the Open Office software.

Any input appreciated.
 

Answer:Solved: Open Office software-how do I transfer MS works docs into Open Office applica

6 more replies
Relevance 54.94%

I am a teacher, and have had my students do some assignments on Open Office using machines that run Edubunu. They have then uploaded their assignments and I want to be able to mark them at home but I have windows based Open Office. Will I be able to open their assignments?

Answer:Can I open documents created on Open Office on a linux based system using a windows based Open Office?

Yup!
PS
Your school must be so cool if it uses Edubuntu!

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Relevance 54.53%

I had created a spreadsheet file in MS-Office 2007 with extensio (xls).After few day i formatted my computer and installed xp and then opend the same file using OpenOffice.I saved the changes but forgot to change the extension to xls.So after when i tried to open the file from MS-Office 2007,it tell
"The file you are trying to open is in different form than specified by the file extension.Verify thtat the file is not corrupted and is from trusted source before opening the file.Do you wnat to open the file now?"
And when i click ok...the spread sheet is blank..
then i tried opening with OpenOffice but asks for text imports...but again the spreadsheet is blank...
the size of the file is as before....
Is there any solution..or it need a professionls to get the thing done.
the file is very important for me...so pleas help me get the file...
i will be glad to get the solution...
 

Answer:cannot open excle file created from MS-Office 2007 but later saved in Open Office

Unless it contained sensitive data, could you post the Calc file here so that we can take a look.
 

1 more replies
Relevance 52.48%

Whenever I click on an Office or Open Office attachment in Windows 10 mail I get two options, Open or Download. No matter which option I choose it takes me to my document folder to save. I am unable to view the file. I can go to the same attachment in outlook.com or windows live mail and open it no problem which is a nuisance because I like the convenience of using the new mail app. I have removed the app and reinstalled it but still have the same problem.

More replies
Relevance 50.02%

Open Office not responding normally.. It said it crashed said it would repair document but went round and round and round some more, never repairing the document. An email with a Microsoft Word document could not be opened.

Answer:Open Office not responding - delete Open Office? How?

Well you'd uninstall it. I don't think the process is any different than uninstalling other software but you can take a look at this:http://www.wikihow.com/Uninstall-Op...(Don't click on any of the links there.) Then you can attempt a reinstall. Make sure the version you're installing is compatible with windows 8.

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I understand that if a user installs Open Office on a machine with conventional Office 97-2003 that Open Office will use its own suite of products for each application. (Unless the user ops to use Office to open the applications by unchecking the corresponding application boxes during Open Office's installation.) But if a user chooses Open Office as the default for applications on a system that also has Office 2007 on it, how does Open Office deal with this if the OO applications remain checked as the default?

Does the current version of OO even understand how to DEAL with the new Office 2007? I understand that OO can not read docx documents, which is the default for Word 2007, (although this can be easily changed back to doc.) I found out that Open Office 3.0, scheduled for release this fall, will be able to read docx documents. What's so great about docx docs anyway?

Using my example, assume this situation on a new Windows Vista machine. (fresh installs of each program or Office 2007 OEM (factory installed.) What behavior would be expected here?

Jack
 

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Ok, so i want everyones impressions on the various Office Suites.

I personally if i had hte money would go for the Microsoft Office Pro series. I for one, think MS Word is one of the most refined word processing applications avalible. And coming a very close second is Open Office. I find my self having many problems trying to do somthing in Word, or Word crashing, so i switch over to my trusty free Open Office.

As for Corel and WordPerfect, my experiance is that it is way over priced, and is basically on the level of "word pad".

I am attempting to have the company i work for tranition from MS Office to Open Office, but just for a control i thought i might throw in Corel.

So what are your guy's and gal's thoughts on the various office apps?
 

Answer:MS Office vs. Open Office vs. Corel WordPerfect Office

Openoffice is an extemely close second to MS-office and that is for one thing

Calc's graphing wizzard: It is horrendous. As an engineer I need to admend graphas add new plots... and it is soo hard with openoffice

There is suppose to be a more MS-wizzard with OO-2.1 so until then Openofffice is 2nd
When the new wizzard is shipped it takes first place very quickly and by a signifcant margin
 

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This started last night and I can't figure out how/why its happening. I've scanned and nothing has came up with AVG, Im scanning with Ad-Aware SE currently with 5 Registry Keys and 8 Files identified.

I can't download HJT or else I would post a log.

Any ideas?
 

Answer:Can't seem to download programs, open programs, open Firefox..

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I was successful in installing Office 2003, activating it, and updating in Windows 7, but every time I open any one of the Office apps I have to click accept on the EULA box.  Is there any workaround to make the box go away permanently?

Answer:Office 2003 installs but EULA box appears every time I open an Office application

right-click on a shortcut to one of the apps, and select "Run as Administrator".After you do this once, you won't have to do it again.

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Just bought a new laptop with Windows7 64bit installed-my first exposure to Windows7. I had Office 2007 installed on my old Dell 32 bit machine. I had also recently pruchased Office 2010 and installed that on my new machine.

Now, when I try to open those 32bit 2007 files with 64bt 2011, Iget an error message that "no picture file is available", or words to that effect. When I try to "open with", the only option displayed is "Microsoft Office" with an icon that looks like a picture file. When I try to browse to the proper office program(Excel, for example), there are none of teh Office suite programs displayed, only "Microsoft Office".

I can navigate seperately to the proper progran, Excel, etc., and drag the file into the application, and it opens, and all seems to work OK. I "save as" the proper application file, but it still will not open with double-click on the file name.

I have not seen this particular item in the forums and would appreciate very much some help in fixing this issue.

Thanks,

Grubby

Answer:Office 2010(Win7, 64bit) won't open Office 2007(WinXPr3 32 bit) files

Hello Grubby76, welcome to the forum.

We have an excellent Window 7 File Association Tutorial here:
Open With - Change Default Program

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Hi,

I have a 2003 SBS machine and have various clients connected through exchange to get mail. Users typically leave outlook running the whole day while they work on programs such as access/excel.

I have noticed that on some machines excel and word docs open very quickly over the network until outlook is left open and connected to exchanged. we are opening the files on a variety of win 2003 servers, however when they have their outlook exchange account connected I have seen the docs take anywhere from 3-5x the normal amount of time to open.

I have also noticed that opening email attachments such as xls and doc are also very slow while connected to exchange, but it seems to vary from file to file, some seem better than others.

does the connection to exchange complicate the process of opening docs on remote machines or does it sound like I have a misconfiguration somewhere? I would like to get the performance of opening a file (say a xls) on a network share to be the same as it is when outlook is not connected to exchange.

I do not have these PCs running in offline or cached mode as we have a shared calendar that does not display correctly when I enabled these features. Clients are running office 2003,2007,2010. Turning on cached mode does not seem to make much if any of a difference btw.

Thanks for any insight you may have
 

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I'm running Windows 7 on my new computer, which came with a trial version of Office 2010. Rather than buy the full version when the trial expired, I installed the Office 2003 I had on my old -- now dead -- computer. I now find that I can't open the Word and Excel files I created with the 2010 version. Is there a 'cloud' site where I could send the 2010 files and have them returned to me as standard .xls and .doc files? Or is there a free converter available for download?
 

Answer:Solved: How can I open Office 2010 documents on a computer that has only Office 2003?

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Hi all
can you tell me if it is possible or not to use Office web App server 2013 alone without going through SharePoint, Lync, or exchange 2013?
Let me explain:
in a society where there is an infrastructure SharePoint, Lync and exchange 2013 with office web app server 2013, is a user that does not have office on his Computer, can open office (word excel..) document, bypassing SharePoint, Lync and exchange?
If it is possible thanks to guide me on how I can find nothing on the net...
Thanks

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I have a 60 day trial version of Office 2007 Home & Student on my laptop and would like to try the free Open Office before deciding to pay microsoft to keep Office 2007. Can anyone please tell me if I can have both programmes running on my computer at the same time please?

Answer:Trial Home & Student Office 2007 and Open Office

Of course you can, neither program will interfere with the other.Be careful about file association options when installing Open Office though, as OO may well take over the MS Office file types...

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it's possible that Office was installed improperly, i cannot open any other non Windows app, they all open to Office Word. is this a virus?
 
System Restore opens to Office, Control Panel works normally. How can I fix this?

Answer:Office 2010- the other apps have Word icons and open to Office.

Is this a legally liensed version of MS Office?
 
Sounds as if you didn't install Office...who did, in that case?
 
When was Office installed?
 
System manufacturer and model?
 
Louis

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Hey All,

Here is my issue. The Company we consult for has not transitioned all of the way to Office 2007. We have a number of machines that still have Office 2003. Compatibility Pack works on almost all issues.

Current issue is one of our users received a PowerPoint 2003 that has embedded PowerPoint 2007 files. When the user opens the PowerPoint 2007 file Office 2003 shuts down. He has to download the 2007 file to his desktop.

From what I can see this is because the file conversion process shuts down Office 2003 before attempting to open the PowerPoint 2007 file.

Another issue that may be complicating the error is we had to run a Fixit patch from Microsoft that was causing Excel, Word and PowerPoint to be scanned which caused long opening times. I don't remember the KB article for that one at the moment but will find it if I need to.

Thanks for any help in advance.
 

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All of these three apps (Microsoft Office, LibreOffice, and Open Office) freeze immediately after opening any file such as .docx, .doc, etc through them.
The problems with all the three apps started at the same time. I have reinstalled the apps several times, but that didn't solve anything.
There is no antivirus except Windows 10' Defender.
Please help. I am going crazy here.
I've Windows 10 home edition. It is updated.

Answer:Microsoft Office, Open Office, LibreOffice - all three apps freezing!!

Does the same happen if you try this in Safe Mode?

Have you changed your page file settings from default?

Do you have a system restore point or disk images (which we strongly and repeatedly recommend using) you can use to return to a point before this problem started?

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I have long used Open Office, but recently I read in PC Advisor that Libre Office (derived from it)was better. However printing an envelope in Libre Office seems almost impossible. When the print order is given, the small text window to the left shows the wrong size, and when printing a DL envelope it clearly shows and gives the size of a B5 envelope. I did not make a mistake in selecting the correct size. Can anyone help and is this a problem with Libre Office?
Glen

Answer:Word Processing problem, Open Office and Libre Office

Glen
I have Libre Office version 3.6.3.2 and just tried to print a DL envelope and had no problems.
When I prepared the envelope, I went into Format/Page and selected DL Envelope. then Landscape. This set the paper size. I then typed the envelope with a return address on the top right side and the recipient address amid-ships. Put the envelope in the printer, long ways in and bingo.
As a matter of interest do you have to change the paper size in the printer properties? I didn't on mine. I also have to say that I am using a MAC, but the principles should be the same on a Windows machine.
TonyV

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I installed office 2007 (full install after uninstall of office 2003) on vista yesterday and every time I open an office product, it gives me a message ?please wait while Windows configures Microsoft Office professional 2007?. Then it pops a window with a status bar for ?Configuration Progress?.

I looked this up online and it said that this was caused by installing as a user, not an administrator. So I uninstalled office entirely, booted, and reinstalled as administrator.

Still doing the same thing. Anyone have any ideas?

Answer:office 2007 configuring every time I open an office app on vista

Hey
that behaviour it's from all office versions till now, i didn't see that in 2007, create a new user and see if it does the same, generally office firt starts do that to configure the profile, if it works just backup our profile and make a new one for you

Regards
Sergio

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How dose impress work compared to power point I have about 5 or more people who need power-point for their kids home work assignments , but money is tight so I would like to go with the shareware if it will work for them.
 

Answer:open office vs Microsoft office for power point apps

I've used both Open Office and Office 2k3, For PP
I would go with Microsoft Office, More options, easier to use, and everyone knows it
 

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Hello. My trial versions of office 2003 expired. I installed OpenOffice.org and it has more than enough functionality. I relaced Outlook with Mozilla Thunderbird. The only functionality I need is a calendar. Does anyone know of a good calendar application? Anything that integrates with Thunderbird? Many thanks!
 

Answer:MS Office replaced with Open Office & Mozilla. What application for a calendar?

You can try the Mozilla Calendar plugin although I still find it a little buggy. Using another plugin, you can have a button on the Thunderbird toolbar to bring up the calendar program. It does it's purpose decently though, but I had a difficult time with importing data from Outlook 2003.

-Dacali
 

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On my Win7 PC I have open office and on my WinXP Laptop I have Office 2007. Both have one major problem: the spell-checker does not work regularly for English and does not work at all for other languages, e.g., French, Spanish, or German.

I did read other threads regarding this problem and I did go through the routine of Tools-option-writing aids; and marked "check spelling as you type." I also have my abc on the menu bar checked and the adjacent ABC is underlined with a red wavy line (which means the spell-checker is active).

The problem is that when I activate the Eng language in my task bar and type a wrong word, it will be marked with a wavy red line-- which means my spell checker works for English. Now while I still have English on my language bar, if I type a word in Spanish, the spell-checker doesn't work because the foreign word is not marked with red-wavy line. If I change the language in my task bar to Spanish and write a wrong Spanish word, again the spellchecker doesn't seem to work.

Anybody has any idea what seems to be the problem?

I greatly appreciate your help.
 

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I have an Excel file which has some moving objects as well as some drop down menus. I recently installed MS Office 2007 after erasing 2003. The Excel tables now are disabled, the file now looks like a picture, only the fields outside of the content are really clickable.I have tried to enable all macros, downloaded the MS compatibility pack, still same issue. Any suggestions/ideas? The file works in 2013 and 2016.I can share the file upon request ...

Answer:Office 2003 Excel file will not open with Office 2007

Thank you for your suggestions, here an update: I got the file working - how, no idea. I re-opened the original attachment, deleted the one I had on my PC and voila, it works.

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Hello,

I am running Office 2003 on Windows 7. My PC is only 6 months old and everything has been running like butter. All of a sudden Office files open slowly when double-clicked from their respective locations (they would normally blink up). If I open Word or Excel and then open the files from there, they open quick. Outlook on the other hand, is just slow to load up...which it wasn't before.

I did a ton of research online and couldn't get a clear fix. My thoughts are:
Anti Virus? (I'm using AVG Free)
Ad-Aware Free? (Ad-Watch live is on...however it was on before)
Windows update or office update?

But obviously I'm here to get your thoughts. It's a pain in the ass when I bought a new PC so it could perform quick, and now spreadsheets and email take 20 seconds or more to open.

Openfaced

Answer:Office files open slowly (Office 2003 / Windows 7)

I just wanted to add that when I disconnect the PC from the internet, the problem seems to go away?

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Hi,
 
I have a client that has Office 365. They have two people with this issue. It's not really a huge problem but more as an annoyance. Whenever they go to open a document through an Office product (Word/Excel: File>Open>Computer>Browse) the documents appear but they're missing the icons next to their name. There's barely any information on it when Googling this and they all seem to lead to dead ends for us. The two I have found are http://community.office365.com/en-us/f/172/t/194050.aspx and http://social.technet.microsoft.com/Forums/office/en-US/d4b70639-eda4-49b4-b5e5-e0ffd87b16c5/word-and-excel-file-and-folder-icons-missing-in-file-open-dialog-box?forum=officeitpro neither have resolved our issue. I have ran a repair on Office, re-installed office, recreated Windows icons, and opened the programs in Safe Mode to no avail. No Add-Ins are causing the issue. You can see the icons to the left of the files in Internet Explorer when going to Documents. Any help would be appreciated!
 

 
Thank you.

Answer:Office 365 Icons not being displayed when in office program>open>browse

I am just throwing out an idea and it probably will not work but what happens when you change to Large Icon view? Do you see the icons?

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Right so there is Vista and Microsoft Office on my mom's computer, I type out the document on that, send it to my PC, it doesn't open it, concerns are surronding a little theory that if I type out a document on Vista and send it to a company, they won't be able to open it...Even if I save document as a 95 or 98 word file, still won't recognise it...Can abybody suggest anything?P.S. Vista PC has the full version of Office, my XP one, has expired Office that can only view documents...Thanks!

Answer:XP office can't open Vista office Word files...

and you save a created document in an earlier Word version format, anyone with Microsoft Office will be able to open it.Vista has nothing to do with it.

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I realize that this is not primarily a Windows7 problem, but it just bothered me to see one program stopping me from setting the file associations for another program. And I need to vent.

I have been running both Libre Office (LO) and Open Office (OO) for months now, not a heavy user, just trying to keep both going while I figure which one I liked best. These apps share file extensions, and are very file compatible, and I had always been able to open the same document in either

Both families of programs pinned to the Start Menu had, for months, contained file history of many documents, some documents showing as history in both app-families, and able to be opened in either LO or OO. Yesterday, I upgraded Open Office. First thing I noticed, the LO apps pinned to the start menu had their document history icons changed to OO icons. Sure enough, these documents, in the history list of a pinned LO app, open in OO. Rats, I think--I guess I will have to re-assign the extensions to LO. . . . No can do! I have never had this happen before, but I now when I use "Open With" on a file with the shared extensions, (.ods, .odt,...) then "Choose Default Programs...", then "browse" to set a new default, the LO app does not stick. So far, I am unable to set the file association to any of the LO apps.

I have occasionally seen software, usually pretty sleazy and undesirable software, that would hijack file associations, would take-over as much of the compute... Read more

Answer:Libre Office & Open Office file associations

I think the problem here is that Libre Office is a recent fork from Open Office. At one time they were so close that you couldn't have both loaded on the same system.

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I've recently got a new machine and had copied my old PST file over. Whenever I go to open it I get "File access is denied. You do not have the permission required to access the file C:\Users\*username*\Documents\Outlook Files\*pst file name*"

I created a test archive and was able to open that one (same location ) just fine.
Is there an add-in/converter tool I need to run in order to be able to open my old PST file?

Answer:Open an Office 2007 PST file in Office 2010

How to move your personal folders (.pst) file in Outlook

Also, lots of information about transferring PST files here:
Backup and Restore | HowTo-Outlook

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Answer:Do any of the Microsoft Office suites have anything Open Office doesn't?

Onenote. . . . nuffsaid
 

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Just about to install office 2003, but want to check if it is possible to open Office 2003 files with Office 2000 with minimum loss.Any experience?

Answer:open office 2003 files with Office 2000?

you should have no problems as i run office 2003 and my co-workers run office 2000 and they can open fine.I think it is only if you start encryting them that causes a few problems

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Recently installed Office 2010 (32 bit becuz it was recommended to do so my MS) and now when I send an Office 2007 file to that PC (both PCs are Win 7 64 it) it tries to open the file in Windows Media!!

What the heck am I doing wrong? I'm beginning to think I should not have purchased Office 2010 Pro and stayed with the Office 2007 on all my machines.

Any help would be greatly appreciated.

Answer:Office 2007 files will not open in Office 2010

That is weird.
Could you please describe step by step how you are sending the file to another PC.
Also, please provide more details on what type of the file that is. And if you create a similar file on recipient PC, will it be opened in Windows Media as well?

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i used to use OpenOffice.org - The Free and Open Productivity Suite but now i see there is LibreOffice Productivity Suite - The Document Foundation and they have succeeded in confusing me, can anyone tell me which one is the way to go for a windows office alternative?

Answer:open office and libre office... whats the difference?

Most here use Open office. It has been found to be compatible with the famous and expensive MS product Office.
It has been used by many and they are satisifed. I never heard of the other, which says something in itself.
The most important feature that you want is comapatiblity with MS Word, as most people use that. You want to be sure that you can send them doucments and it can be read. Well, you have that with Open Office.

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We are using Office 2000 pro on Windows 2000 Pro PC's. We install Office as a local admin. Everthing installs and works fine. After the install a non-local admin logs into office and attempts to open Word. The installer for Office opens. It will only complete if the user has local admin privalages, if not it does not complete properly and each time the user logs in the installer kicks in. Is there a way around this (so once we install Office it will open up for all users, or do all my users have to have local admin privalages for the initial openning of office. After the installer completes, I can remove the the user out of the local admin group and everything works fine. If there is a way around this that would be great. we use roaming profiles and we have several multiuser PC' and the current issue is a real headache

Thank you
 

Answer:Users are getting prompted for office CD first time they open office

Ok, try this, since you are doing a manual install on each system . . .

After install, open each program once.

OFF2000: Installer Starts and Prompts You for Office Source When You Start Office Program for First Time

Which installation option are you using?? Are you running all from Computer??
 

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Hello please help me. well I have office 2007 and office 2003 on my PC. So my friwnd gave me a ppt file that is in office 2010 and unfortunatly i dont have office 2010. if there are any converters to convert this file in offive 2007??? or if there is other way to open this 2010 file?

Answer:Open office 2010 PPT files with Office 2007

2010 doesn't have different file extensions from 2007. docx, xlsx, pptx, accdb. You should be able to open those files in 2007 without issue.Also, it's not really the best idea to have two different versions of Office installed. They can conflict, especially when it comes to macros and equations.

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I have used Open Office for years with no problems. It's easy to save as a Word document. I bought a new new computer wrote several items, saved in OO. This computer doesn't have Word installed so I installed Office Start (not knowing the difference). Now every OO document on my desktop is taken over by Word - literally with a big W. I can't open it unless I agree to a long list of rules, including personalized ads, which I don't want.

I'm not very computer savvy and don't know if I should uninstall Office Starter.

Please advise.
 

Answer:Solved: Conflict between Open Office and Office Starter

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Anyone migrated their business from Microsoft Office to Open Office?

Thinking about doing it as a way to cut back on costs. Currently we are using variety of office versions right now (2007, 2003, & 2000) It would cost a small fortune to get everyone on the same version.

Just looking for some feedback, share your thoughts and experiences. Thanks.
 

Answer:Anyone migrated their business from Microsoft Office to Open Office?

I don't run any company or enterprise, but it's been several years I'm happily using open office, it's 3 times smaller than MS and to me much easier to use. I think the functions and features and interface are pretty well organized. And for that all, it's freeware.
 

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At work I have Windows 2000 along with Office 2000. If I save a document to disk and take it home, will my home computer with Windows 95 and Office 97 be able to read the document??? If not, how can I change them to RTF files?
 

Answer:Office 97: Will it open Office 2000 Word files?

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I now have a new problem, before I managed to open 2007 files by opening Office 2010 and then from inside the application choosing to open a file. The problem I have though is if I just try to open an Office 2007 file then I can't open it, and I can't change the default program to open it.

How do you get Office 2010 to open all the Office 2007 files such as word, excel etc?

Answer:Can't open Office 2007 files with Office 2010!

please don't cross post

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Whenever I try to open a word document (which is associated with OpenOffice writer, Office 2003 Setup attempts to install something. It fails because I deleted the installation files (out of the office suite I only installed PP and Excel). Why is this happening?
 

Answer:Microsoft Office installer launches with Open Office

When Setup runs, what does it try to install? (What does it say in the window)
 

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I am wondering if anyone knows how to customize the "Open Office Document" program in Office 2000... this is the small program that archives shortcuts and has a tool bar on the left hand side with options that include : Web folders, Favorites, Desktop, Personal and History. I want to customize the "Look In:" tool bar...

Thanks,
Andrew
 

Answer:Office 2000: Open Office Document Shortcut

I can't find a single way to change that setting. So, here's what I'd do.

Go to your (default) folder in Windows Explorer. Right-click it and hit Create Shortcut. Then, right-click the shortcut and hit Properties. Hit Change Icon. Give it the Open Office Document icon and also rename it to Open Office Document.

Copy or cut the shortcut.

Go to C:\windows\start menu and delete the old Open Office Document Shortcut and paste the new one in there.
 

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:wave If I have, and LOVE Open Office :drool, but run in to the occasional file that I can't open with it, not the new .xdoc or anything, but for instance, a friend of mine sent me a .doc that I couldn't open with OOrg, can they coexist on a machine? Can I still use OOrg for everything, and MSO for things that get emailed to me?

I am guessing I can, and this new CD is licensed for 3 machines, so I might use it on mine, if it's not going to mess up OOrg..

Thanks guys!

Both windows XP Machines.. my signature refers to a machine I have at home. lol
 

Answer:Open Office & Microsoft Office (2007)

Yes, you can run OOorg and MS Office on the same PC. You may run into occasional problems when the PC can't decide which program to use to open a certain document, but this is easily solved by right clicking on the document, and selecting Open With and then selecting the program you want to open it with.
 

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I've never had much problem putting Office Libre or Open Office on a computer.
A neighbor needed help with an HP Printer.
OK, found the software downloaded and installed.
(this is a Walmart HP Computer, cheap and slow, Windows 10)
He wanted to manipulate documents and print.
I believe he needs a basic word processor.
Attempted to download install both without success.
Anyone know this problem? Have a solution?
 

Answer:Downloading Office Libre or Open Office W10

It would be super useful if you explained the error instead of just claiming it was "without success"
 

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Word Perfect expired a while ago and I cant find a serial so either I can go with XP Office, which will cost me money or Open Office. Which is better and why.Moderator Edit: Moved topic to more appropriate forum. ~ Animal

Answer:Xp Office Vs Word Perfect 12 Vs Open Office

here is a free program that turns up your licences:belarc advisorhttp://www.belarc.com/

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Who uses "Open Office"?

I see that you can type a document in Open Office and open it in Word -- Can you open Word .doc in Open Office?

Can you take a document from Open Office and create a .pdf file?

I did a search on this forum and found this - someone had a question about their MS license. That's what I'm working on for buying new licenses at work on new pcs.

Halo's comment:




But you can or could install OpenOffice.org For Windows 2.1.0 while its not MS Office, it has the majority if not all the functionality of MS Office and will save and open files from Office fine.... the best part is its FREE.Click to expand...


 

Answer:Using Open Office instead of Microsoft Office Word

pegg said:





Who uses "Open Office"?Click to expand...

I have... haven't recently as the release I tried was buggy as heck. Newer releases are much better from what I've heard, but I can't confirm.





pegg said:





I see that you can type a document in Open Office and open it in Word -- Can you open Word .doc in Open Office?Click to expand...

Yes, you can, IIRC. This is what attracted me to it in the first place!





pegg said:





Can you take a document from Open Office and create a .pdf file?Click to expand...

Yes, if the application doesn't do it natively, PDF creation apps that we were discussing earlier (PDF Creator comes to mind) should allow you to create the PDFs... not sure about some that were mentioned, but this app installs a printer that you can use from any application to "print" into a PDF file.
 

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Installed on my PC I have an old copy of Microsoft Office 2000. I use Word for my documents and made a spreadsheet on Excel for a game I play, other than that I have I have no knowledge of using the other features of this suite such as Access, Outlook or Powerpoint.

While downloading the latest Java update I noticed an ad for a freeware program called OpenOffice.org and after Googling it found that as far as I can see it is the same sort of thing as the Office 2000 suite only newer and probably more modern.

My question is, would the Open Office.org program be better than my outdated Office 2000 Suite and would I still be able to read my word documents etc using this program or would I have to keep Office 2000 as well.

Thanks in advance for any help/advice offered.

Answer:Open Office.org V Microsoft Office Question?.

Hello bluesjunior,Yes, you will be able to open your word documents with OpenOffice. I use OpenOffice myself. You may wish to read through the following thread. While the initial post doesn't mention OpenOffice, the rest of the thread is entirely about OpenOffice. http://www.bleepingcomputer.com/forums/t/58782/anyone-tried-the-ms-office-2006/ The thread also contains a link to the Open Office site.Orange Blossom

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Having only 220 mb remaining on my 1 gig hd, I utilised the "minimal" installation of Open (AKA Star) Office from a cover disk. The installation went fine and the program seems to work very well. What i'm keen to explore is its compatability. Is there somewhere perhaps on the web where i can find word documents that I can try to open.Thanks, Dag

Answer:Open (Star) office/MS office compatability

Not sure as to the standard of your star office but there was recently a trial run by PCA on the latest version. Although there is some loss of formatting here and there, generally the compatibility between SO and MS Office is pretty good. Bear in mind that although SO will open MS files, anything saved in SO format will not open in Office, you have to 'save as' the office format.Unless your various files are critical in their content being identical in all aspects, SO is a very good alternative.Craig

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Hi all
Any Open Office / Libre Office users --- I'd like to know the current "State of Play" regarding compatability with MS Office.

Cheers
jimbo

Answer:Libre Office Vs Open Office for compatability

Hi Jimbo!

This article might interest you:
Open office dilemma: OpenOffice.org vs. LibreOffice | Applications - InfoWorld

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Office XP tries to Install when I start WORD/EXCEL in Office 2007.

I upgraded from Office XP Pro to Office 2007 Standard. Whenever I start WORD, EXCEL or POWERPOINT, Office XP is looking for PRORET.MSI to try to install. If I close it, Office 2007 apps open normally. This happens every time I open any of the three apps mentioned if a copy is not already open. BTW, this does not happen when I open OUTLOOK 2007.

Can anyone tell me how to stop this irritating occurrence? Thanks!!

Frustrated

Answer:MS Office XP trying to launch when I open Office 2007

Hi,

Assuming you had Office XP installed at some point. You need to be sure it was uninstalled properly. Try OrkTools , it comes with an unistall wizard, if you can't uninstall from Programs and Features in Control Panel.

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I have always used Wordperfect, but I have a new computer with Win 7 64bit.  The Wordperfect that I have is too old and will not work on the new OS.  I have MS Works 9 as an OEM on the new computer, but I don't like it.  I am retired and do not want to spend much on new Office software.  Can anyone tell me which of the 2 other software is most like Wordperfect? Thanks, Roneee

Answer:WordPerfect vs Open Office or Softmaker Office

Nothing is like Word Perfect. I stopped using it 10 years ago and still miss it. Try Open Office (a free MS Office replacement): http://www.openoffice.org/

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I can't seem to be able to convert back to 2003 MS Office. I switched the default to OpenOffice 3.2 to give it a try, but I want to switch back until I can play with OpenOffice a little.
I went to, Default Programs-Set your Default Programs, but the only MS program that is listed there is MS Outlook. It's not showing Word or Excel. I definitely didn't want to try clicking on Outlook hoping that word or excel are within this same heading. I don't use Outlook and I didn't want to mess up my email program.

MS 2003 office, Win 7

Answer:Setting MS Office as default instead of Open Office

Have you tried using the Default Programs feature, which is listed on the Windows 7 START menu?

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I don't use text documents that often but did download Open Office and I like it. But I shouldn't need both OOo and Windows, should I? I have Windows 7 Home Premium 64 bit and it came with Windows Office Powerpoint Viewer 2007. Can I just uninstall that program?

I LIKE being able to uninstall Windows stuff because--as I understand--they tend to take up a lot of space. But OOo is 374 MB and Windows is only 133 MB. The "Viewer" looks like it may be an introductory abridged version of the real thing and I suspect I don't need it. I think it's what it is--only a viewer--as I see nowhere I can compose a doc.

Can I dump it?

Thanks, as always for your generous help.

Answer:Can Open Office let me remove Windows Office?

Powerpoint Viewer is independent of MS Office. It was designed for people, who don't have Office, but wanted to open Power Point presentations.
It's up to you. You can keep it just for that purpose, or use OO to open pps files.

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These programs seems to be practically identical except that Open Office is free, but Star office is normally about £50. Whilst that is not a lot for a comprehensive Office Suite, it is a lot just for an installation CD. If I am looking for updates, patches do I go to Star Office Support click here or Open Office.org? click hereI understand that the new Open Office beta has a macro-recording function that might be useful to me. If I scrap Star Office and install Open Office again, what will I be losing if anything?

Answer:Star Office / Open Office - What's the Difference?

Up to you, Open office is open coding so anyone can edit the software.But there is minor diffrances.

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UC Berkeley student and I'm supposed to be writing my thesis which is due soon (tomorrow actually), but am instead entirely inconvenienced by all the computer virus issues I'm running into. I need a solution SOON. I downloaded Avast while in Safe Mode and then had it run prior to restarting my laptop in regular mode and that seemed to solve the bulk of my issues. I've tried everything, including various scanners like Avast, Win Patrol, SpyDoc, ComboFixer, GoRedFix, and more but many don't catch whatever it is and others that do detect it just can't seem to get rid of it...I had a huge mess of problems and I think they are solved except for these: 1-Google searches are redirected, unless I "ctrl" click cashe several times at once. In that case usually one of the pages will be a proper page instead of a scam search site or a random junk site.2-OpenOffice docs aren't opening. (They did right after I first ran Avast, but not any more.)3-This virus somehow crept over to my boyfriend's computer. He hadn't downloaded any programs all month, but yesterday his Google searches began being redirected too and his computer exhibits everything I mentioned in problem 1 but not 2. All of this started for me a weeks and 2 days ago. My professor said I needed to submit my thesis in Word 2003 which I don't have and haven't needed throughout all of my time at UC Berkeley, and really won't really need again after I graduate. A classmate showed me that he got his MS Word from iso... Read more

Answer:Google Redirects, popups, slow loading using Mozilla. Open Office Docs won't open. Please help! HJT log incl.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No input is needed, the scan is running.Notepad will open with the results, click no to the Optional_Sca... Read more

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Good morning,

I just did a Clean install of my Windows 10 Home last night after it developed several corrupt files that I couldn't repair. I previously had Microsoft Office 2013 Professional Plus on my computer but I somehow think that could have something to do with my corrupted files (not letting me utilize Windows Update successfully).

My question: Does the free 'Open Office' program have a program I could utilize to open Power Point Presentations that I had saved on an External Hard Drive? If so, it would keep me from installing Office 2013 again.

When I had Office installed I only used it for the Word Program and to open Power Point programs.

Any ideas?

Thanks and regards,
2harts4ever

Answer:Does 'Open Office' have a program to open Power Point presentations?

This might answer your question better.

Apache OpenOffice Impress

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Good morning,

I just did a Clean install of my Windows 10 Home last night after it developed several corrupt files that I couldn't repair. I previously had Microsoft Office 2013 Professional Plus on my computer but I somehow think that could have something to do with my corrupted files (not letting me utilize Windows Update successfully).

My question: Does the free 'Open Office' program have a program I could utilize to open Power Point Presentations that I had saved on an External Hard Drive? If so, it would keep me from installing Office 2013 again.

When I had Office installed I only used it for the Word Program and to open Power Point programs.

Any ideas?

Thanks and regards,
2harts4ever

Answer:Does 'Open Office' have a program to open Power Point presentations?

This might answer your question better.

Apache OpenOffice Impress

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Hi,

Recently, my MS Office got bugged by a virus problem, and I had to uninstall it and I cannot install it back!!

I was thinking, if I was ever in need of opening and editing an office file like .doc, .ppt, or OneNote files, are there any portable softwares that can open the files without needing to install them?
By that I mean, are there any software programs other than Microsoft Office that can open and edit the files.
 

Answer:How to use MS Office files without MS Office programs?

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Hi I'm using the latest Open Office Suite, and I sent my friend a document I created in open office and he uses Word 2007, I just had the document back and I open it, and I'm greeted with the filter Selection how do I open my document??Thank youRob

Answer:Open Office Querry can't open Word 2007 Doc

Bump

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I'm having a problem opening a text file in Documents that I wrote using Open Office.

It's extension is .wps. I get a message it opens with swriter.exe.

When I try to open the text file, I get a long list of titles, such as: Open Office.org 1.0 Text Document, PSD - Adobe Photshop, etc., but I don't get the text file I wrote.

I recently did Disk Cleanup and Error Checking, so I might have removed a program I needed to click open and read my Open Office text files.

Advice would be appreciated.

 

Answer:Solved: Can't open Open Office text file

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I don't know what happened but now if I have two programs with sounds open It will only play the sound from the program that was opened first. Say i hate itunes open and then I open Pro Tools the sound wont play in Pro Tools. Or vise versa. This is killing me and I dont know what is going on. Never had a problem before.

The main problem I'm having is I'm recording samples into my FL STUDIO 8 from my record player via the digidesign audio driver and when i go to play the audio I record in FL Studio's Edison it wont play in FL studio because its "two" programs playing at the same time. So I have to close the program and start from where I left off just to hear the sample. SO ANNOYING!

Please any help will do!

Windows Vista Ultimate 32-Bit
Toshiba Satellite a215-s4697

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I recently installed free version of GIMP Photo Program to try it and I actually haven't done more than open it once. I mention this because it's the only recent change I've made as far as photo programs go.

I went to open one of my screenshots and it opened with GIMP, which I don't want. I went to Start/Default Programs so I could set the default to one of my other options. Those options would be IrfanView, Photoshop, Windows Photo Gallry, Fastone Image Viewer, Paint or Paint.NET or this GIMP.

The only options which show up under Start/Default Programs/Det Default Programs are IrfanView and Windows Photo Gallery. Why don't the other photo programs to appear there?

Answer:None of my photo programs are showing up when I open Default Programs

If you sceroll all the way down there should be an Other ... entry. Use that to browse for the executable you want.

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I don't know what happened but now if I have two programs with sounds open It will only play the sound from the program that was opened first. Say i hate itunes open and then I open Pro Tools the sound wont play in Pro Tools. Or vise versa. This is killing me and I dont know what is going on. Never had a problem before.

The main problem I'm having is I'm recording samples into my FL STUDIO 8 from my record player via the digidesign audio driver and when i go to play the audio I record in FL Studio's Edison it wont play in FL studio because its "two" programs playing at the same time. So I have to close the program and start from where I left off just to hear the sample. SO ANNOYING!

Please any help will do!

Windows Vista Ultimate 32-Bit
Toshiba Satellite a215-s4697

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I have noticed that several programs, such as Windows Photo Viewer, Windows Media Player, Quicktime Player, and VLC Player will either not open or automatically bring up the "... is not responding." message. 
 
Likewise, the Quicktime, MS Silverlight, and Adobe Flashplayer plug-ins won't operate correctly during certain instances -- the first 2 more so. 
 
I've never come across such an issue, but first thought it was the result of faulty updates of out the many updates this thing goes through. But now, I'm convinced that is not the case.
 
Any and all assistance would be much appreciated.
 

Answer:Attempt to Open Programs Leads to Failure to Open or Unresponsive Message

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Update Malwarebytes' Ant... Read more

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Hi,

Got a problem with Word and Excel 2007.

Both programs open ok (under 2 seconds), so no problems there.

The problem is opening the program by means of opening a document. It takes about 1 minute

Exactly the same thing with both Word and Excel.

Has anyone got a solution? Surely there must be a quick little registry tweak to sort this out?

Other info:
Outlook 2007 works ok, no delays
Windows XP works ok
No speed issues with computer
Did not previously have Office 2003
Word/Excel documents are local, computer is not on a network
Computer is free from spyware and viruses
 

Answer:Word and Excel 2007 - Programs open ok - documents take ages to open

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I downloaded a file from a bit torrent site and installed it. The file was for autocad 2006 and i thought it was safe (at least i think that was when the problem started)Now I cannot open any programs or even get my computer to start in safe mode.Norton keeps telling me that attempts are happening and giving me an address (ip addresss and net address) and telling me the attempt was blocked. This attempt happens over and over about every 5 minutes.I downloaded hijack this and deleted some files and may have deleted some that shouldn't have been deleted.I don't know if this is a trojan, malware, or spywarewhen I get online it is through norton that i can access it bc opera, firefox, and explorer won't come up.Each time i try to open a file I get an error message asking me which program to use to open it. Also, I can open files if i do so as an administrator.Can someone tell me what this might be or what to look for?ThanksJustin I am not sure if I should put a log file here but in case it is ok to post one it is attached.have run a few cleanup programs and detected a trojan and removed it by running in safe mode and running nortonI cannot run anything from my desktop and have to open everything by running it as an administrator.I also cannot run combofix because i initialize as an administrator then I get the popup that asks me over and over which program to open it with in an endles loop.I can run new logs but need to know what to do first.EDIT: Posts merged ~BP

Answer:Can't open programs on vista getting message "choose which program to open with"

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you are unable to create a log because your computer cannot start up successfully please provide detailed information about the Windows version you are using: What we in particular need to know is version, edition and if it is a 32bit or a 64bit system. If you are unsure about any of these caracteristics, just let us know and we'll help you figuring it out. Please also tell us if you have your Windows CD/DVD handy.Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your ... Read more

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I just separated from my wife, left my develoment machine behind, and have my laptop which the kids used. It now will not open several programs, including users in the control panel, google chrome, and others, when I click on links, most of the time it goes to different windows, I have ran malwarebytes, azerias, registry mechanic, and even went to reinstall windows at the i362 file, but it isn't there to reinstall from, (I don't have a cd player on this), I have 4 websites to get finished by monday, or I won't have money to pay for a place to live, and it is cold outside! Please help! I am attaching the files you had asked someone else to include with your dds I think it was called.Jerry

Answer:Can't open Adobe, firefox redirecting, programs wont open...

Oh PS, the main problem I started with is I cannot use any of my Adobe software (dreamweavcer, flash, fireworks, photoshop,cs4) this may be where it all started.

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Ive had this virus for a few days now and have tried just about everything, i was just going to to a clean reinstall of my os but cant even make a media creation disk, i get an error. i even had a buddy make one for me but my pc is so corrupted that it wont even boot the usb. someone please help me here. 

Answer:My virus wont let me open my antivirus software, or open certain programs.

Not knowing what OS you're using makes this possibly not applicable, but if it's Windows 10:
 
https://support.microsoft.com/en-us/help/17466/windows-defender-offline-help-protect-my-pc 
 
An offline scan, if you can trigger it, runs before the OS is loaded and can nuke things that cannot be touched once the OS is loaded and the virus/malware is active.

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I had XP Antivirus 2012 on my computer initially, and was able to fix it by following directions. However, then another "Security Protection" virus got onto the computer. I followed all directions from the bleepingcomputer.com tutorial, but it still did not fix the problem. When I start the computer and it loads normally lots and lots of blank windows pop up repeatedly on the desktop. Whenever I try to start any program an error message pops up saying that some part of a file is missing, no matter what program I try to open.

.
DDS (Ver_2011-06-23.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_07
Run by Tim Kamauf at 11:42:24 on 2011-08-06
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1014.576 [GMT -4:00]
.
AV: McAfee VirusScan Enterprise *Enabled/Updated* {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Secunia\PSI\psi.exe
C:\Program Files\Secunia\PSI\psi_tray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Tim K... Read more

Answer:security protection, xp antivirus 2012, lots of blank windows open and no programs will open when i start my computer

to BC.We'll begin with thisStep 1.ComboFix:Download ComboFix from one of these locations:Link 2Link 3* IMPORTANT !!! Save ComboFix.exe to your DesktopDisable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. Here is a howto for some of the applications.
They may otherwise interfere with our tools

Double click on ComboFix.exe & follow the prompts.

As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:Click on Yes, to continue scanning for malware.When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.Step 2.Things I w... Read more

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