Computer Support Forum

computer shuts down unexpectedly and randomly

Question: computer shuts down unexpectedly and randomly

Hi,
This usually happens with processes such as converting wav files to mp3 or with some flash players. The computer just stops, period. I'm not doing anything illegal--some programs it might happen with are exact audio copy or flac front end, which should be fine to use. Also happens on websites, such as youtube, with flash players occasionally. Here's the hijack this. Thanks in advance for any help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:13:19 PM, on 8/2/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Acer\eManager\anbmServ.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
C:\WINDOWS\system32\svcprs32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfsem.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\Rundll32.exe
C:\WINDOWS\system32\keyhook.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Arcade\PCMService.exe
C:\Program Files\Launch Manager\QtZgAcer.EXE
C:\WINDOWS\system32\bcmntray.exe
C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe
C:\WINDOWS\cfgmng32.exe
C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\acer\eRecovery\Monitor.exe
C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe
C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
C:\Program Files\TomTom HOME 2\HOMERunner.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\CAPPActiveProtection.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
C:\WINDOWS\system32\sistray.exe
C:\WINDOWS\system32\mdmcls32.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.comcast.net/toolbar2.0/search/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR" target="_blank" class="invilink">http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.comcast.net/toolbar2.0/search/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://g.msn.com/0SEENUS/SAOS01?FORM=TOOLBR
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://global.acer.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\Snagit 9\SnagitBHO.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Gamevance Text - {7370F91F-6994-4595-9949-601FA2261C8D} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: CA Toolbar Helper - {FBF2401B-7447-4727-BE5D-C19B2075CA84} - C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\Toolbar\CallingIDIE.dll
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-93BE-BE2DF4D9AE29} - (no file)
O3 - Toolbar: CA Toolbar - {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - C:\Program Files\CA\CA Internet Security Suite\CA Website Inspector\Toolbar\CallingIDIE.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit 9\SnagitIEAddin.dll
O4 - HKLM\..\Run: [LaunchApp] Alaunch
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [SiSPower] Rundll32.exe SiSPower.dll,ModeAgent
O4 - HKLM\..\Run: [SiS Windows KeyHook] C:\WINDOWS\system32\keyhook.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Arcade\PCMService.exe"
O4 - HKLM\..\Run: [LManager] C:\Program Files\Launch Manager\QtZgAcer.EXE
O4 - HKLM\..\Run: [eRecoveryService] C:\Windows\System32\Check.exe
O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\bcmntray
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [PD0620 STISvc] RunDLL32.exe P0620Pin.dll,RunDLL32EP 513
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [CAVRID] "C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
O4 - HKLM\..\Run: [cctray] "C:\Program Files\CA\CA Internet Security Suite\cctray\cctray.exe"
O4 - HKLM\..\Run: [dvHighMem] C:\WINDOWS\cfgmng32.exe
O4 - HKLM\..\Run: [cafw] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\cafw.exe -cl
O4 - HKLM\..\Run: [capfasem] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfasem.exe
O4 - HKLM\..\Run: [capfupgrade] C:\Program Files\CA\CA Internet Security Suite\CA Personal Firewall\capfupgrade.exe
O4 - HKLM\..\Run: [CanonSolutionMenu] C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe /logon
O4 - HKLM\..\Run: [CanonMyPrinter] C:\Program Files\Canon\MyPrinter\BJMyPrt.exe /logon
O4 - HKCU\..\Run: [BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Ahead\lib\NMBgMonitor.exe"
O4 - HKCU\..\Run: [CTSyncU.exe] "C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe"
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\HOMERunner.exe"
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - Global Startup: Utility Tray.lnk = C:\WINDOWS\system32\sistray.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: Open Picture in &Microsoft PhotoDraw - res://C:\PROGRA~1\MICROS~2\Office\1033\phdintl.dll/phdContext.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1229603574046
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1229603548968
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://acs.pandasoftware.com/activescan/as5free/asinst.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: trkwvga2.dll confifc.dll ifcstat.dll confdrv.dll drvstat.dll
O20 - Winlogon Notify: dbgmgr - ifcmgr32.dll (file missing)
O20 - Winlogon Notify: drvmgr - drvmgr32.dll (file missing)
O20 - Winlogon Notify: smlomswc - C:\WINDOWS\system32\smlomswc.dll (file missing)
O23 - Service: Notebook Manager Service (anbmService) - OSA Technologies Inc. - C:\Acer\eManager\anbmServ.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: CaCCProvSP - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
O23 - Service: CAISafe - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido anti-malware\ewidoctrl.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Inkjet Printer/Scanner Extended Survey Program (IJPLMSVC) - Unknown owner - C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\SharedComponents\PPRT\bin\ITMRTSVC.exe
O23 - Service: LiveUpdate - Unknown owner - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE (file missing)
O23 - Service: PPCtlPriv - CA, Inc. - C:\Program Files\CA\CA Internet Security Suite\CA Anti-Spyware\PPCtlPriv.exe
O23 - Service: HIPS Event Manager (UmxAgent) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
O23 - Service: HIPS Configuration Interpreter (UmxCfg) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
O23 - Service: HIPS Firewall Helper (UmxFwHlp) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
O23 - Service: HIPS Policy Manager (UmxPol) - CA - C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
O23 - Service: VET Message Service (VETMSGNT) - CA, Inc. - C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
O23 - Service: WinSock Svchost Manager (WinSvchostManager) - Unknown owner - C:\WINDOWS\system32\svcprs32.exe
O23 - Service: Broadcom Wireless LAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\wltrysvc.exe

--
End of file - 13073 bytes

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Relevance 100%
Preferred Solution: computer shuts down unexpectedly and randomly

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Relevance 92.25%

My HP Pavillion Elite HPE will shut off and restart on its own. Also, icons are being switched around, i.e., the excel icon shows up for word documents and vice versa. There are no messages associated with this action.
 
 
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428  BrowserJavaVersion: 10.51.2
Run by Administrator at 14:08:34 on 2014-01-21
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.16367.13525 [GMT -5:00]
.
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\spoolsv.exe
C:\Program Files\NV... Read more

Answer:Computer randomly shuts off and icons switch unexpectedly

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

12 more replies
Relevance 71.75%

here is the bugcheck after the computer started back up. everything was running fine then !BAM! restart.
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc000001d, 0xe2bf877c, 0xac660890, 0x00000000)

 

Answer:Computer shuts down unexpectedly

is the computer setup to create a minidump when it crashes if so post them here
 

27 more replies
Relevance 71.75%

Computer shuts down unexpectedly!

Answer:Computer shuts down unexpectedly - Help!

Scan the system for possible virus infection with the following programs and not with your installed antivirus.
Anti-rootkit utility TDSSKiller
Windows Defender Offline
Test your RAM modules for possible errors. How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

5 more replies
Relevance 71.75%

Hi, I had previously posted a question but forgot to give the pc info. I have a desktop pc pavilion model p6-2014 with operating  system Windows 7 Home Premium 64-bit.  I have not installed any hardware or software except connected a new router. My computer shuts down unexpectedly several times starting 2nd week of this month. At right hand bottom of screen, there is a msg that reads: " Display Driver Stopped Responding & has Recovered. Below that is another sentence that says: "Display Driver AMD driver has stopped responding & has successfully recovered. Black screen follows then asks if I want to start windows normally and I have to sign on again. I am not a computer savvy person and do not know what to do. Pls help and provide detailed steps on how I resolve this problem.  Also, I can not access the HP Support Assistant app. Getting a pop up msg that says: HPSF.exe has stopped working. This app has encountered a serious problem and must close. How can I put this app back?   

Answer:Computer Shuts Down Unexpectedly

Hi,When did this problem start?  I suggest you try a system restore to a point before the issue began.  There might be a driver conflict causing this issue. Here are the instructions: http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc?src=ia&iaaid=50004900&ialnk=ti...




-ChrisI work for HP.Support Forums are now on your mobile phone: http://m.hp.com/supportforum

5 more replies
Relevance 71.75%

My computer shuts off after awhile. The time varies. I thought it was the processor so i bought some new thermal paste but that didn't work. Then i thought it was the power supply fan but checked that and and it works. Then i thought it was a virus so i got my brothers old hard drive and pluged that in works fine but then it shut off again after awhile so im at my wits end noe. Help

Answer:My computer shuts off unexpectedly

Is it a PC or laptop?

2 more replies
Relevance 71.75%

Hello everyone. I'm new here and this will be my first post on here. I'm sorry if I have started this post in a wrong thread. I'm unsure of where it should go. Anyways, I'm not a tech expert so that's why I here. I will try my best to describe my problem tho.

First of all, I have been having this problem since last week. The problem is that it just auto shut down on me without any warning.

I thought it was because its overheating/the cpu reached it limits hence why it auto shut, but thats probably not the case.

And since that happened I just thought to myself that I should just reinstall windows. Haha. I thought that would solve my problem. But it didn't.

This crash problem occured when I opened game. I also realised that it happen as well when I browse the internet using firefox. Like after I opened it for a few minutes it then shut down.

However, if I'm not opening anything else and just at the desktop and only transferring files for hours, the crash never happen unlike after I rebooted, went to firefox, then googling stuff and then poof, it crashed. I also checked the cpu too, but its not overworking itself. Its just chilling.... Oh, and I checked it from task manager.

I already tried uninstalling the nvidia drivers and went to surf the internet afterward. No crashes at all. I could watch youtube as well without having it crash on me. But when I reinstalled the driver back. It happened again.

So... I don't know really wha... Read more

Answer:Computer Shuts Down Unexpectedly

6 more replies
Relevance 71.75%

Hello,

I am having a problem with my computer shutting down randomly. I am an engineering student and I run CAD programs on my computer and it irritates me to no end when I am in the middle of working on something and it just shuts off. I talked to someone else about my problem and they said that the CPU is trying to pull too much power from the power supply and so it thinks that it is shorting out, so it shuts off. The only time that it ever shuts off on me is when I am using SolidWorks (CAD program). I keep my Task Manager window open so I can watch and see what it is doing before it shuts off and the CPU is running from 85-100% with only 990Mb of memory used. My computer is about a year old. It is a HP Pavilion dv4000 notebook and has a 1.6 Pentium M and 2Gb of RAM. I don't know what could be wrong. What can I do to fix this?

I plan on upgrading to a new computer hopefully this summer, but until then i need to fix this if possible. Aside from my problem of having to do all of my schoolwork more than 2 or 3 times, who would you recommend me buy a new computer from? I was thinking Dell or Sony... What do you think?

Thank you!

Answer:Computer Shuts Off Unexpectedly

hello & welcome to TSF,

first of all i need you to do this,

now what i need to do is go to your (device manager)

now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)

now if you see any (red or yellow) quotation marks , make a note of what they

now go to the (event veiwer) this is thru the (administrator tools) in the control panel
here you will find 3 to 4 subcatagories

you will want to check each of them for this is where windows keeps track of all errors
now you will want to make notes of the errors that have been recorded ( you do not have to make notes of double entries just of the dates of their happenings & how many there is)
you will get more information on the errors if you (right) click them / then select properties


also


do you have a Windows Xp cd, not the restore cd's that come with some systems, the cd will have the Windows logo & 3D hollowgram/image on it

if you do not maybe you can barrow one from a friend/family member/co-worker as long as it is the same version that is on your system

if you have (Windows XP Home Ed. sp2 ) then the cd will have to be that / if you have a cd with (Windows XP Home Ed. )you will have to slipstream (SP2 ) onto a disk that you create

this also applies to (Windows XP Professsional )

http://www.helpwithwindows.com/Windo...p2-bootcd.html

now if you do have the Windows XP... Read more

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My computer frequently and unexpectedly powers down with a critical error Event 41 kernel power. There is no warning or other screen, it just restarts. I bought a new power supply hoping  that woudl help but it didn't I note with some surprise that HP computers/laptops have been suffering from unexpected shutdowns for several years. Has anything been resolved and with so many complaints why not? 

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My printer always worked fine up until today. I was trying to print an email receipt when suddenly my computer shut down and restarted automatically. Then the pc said it was recovering from a serious error and that the problem was due to hardware or software issue and can cause loss of data (told me to back up my data). Scary! This is the first time I see this! Can anyone help me please? Thanks.

Answer:Computer shuts down unexpectedly

Overheating, corrupt Driver, Faulty PSU, virus/sCan you tell us if its a Laptop or a Desktop, and what make/brand please.

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Last April, my computer started to shut off unexpectedly and without any warning at all. I would have to hold in the power button for about 30 seconds, let it off, and push it again and it would reboot. It did this for several weeks without warning. Before I knew it, it wouldn't even boot up again. I took it to a local computer guy, who checked it out and told me that the motherboard, hard drive and the memory were all "fried" and that I had to get all new. I did so.
Now, the same exact thing is happening AGAIN! I don't want my computer to "fry" again. Does anyone have any idea what could be causing this? Could this be a cooling issue? I really don't know much about computers, and don't know if I have listed enough information, so please let me know if there is any other info you may need (and how to get it).

I have: an MSI Km2m Combo-L Motherboard (VIA KM266 Chipset)
AMD Athlon XP 2200+ CPU
Maxtor 40gb Hard Drive
Windows XP Professional
 

Answer:Computer shuts off unexpectedly!

Hey, check your Psu, it have to be the problem, what Mobo do you have, and what psu?
 

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I am running Windows XP with Plus! program added and have since the day it came out. Just recently a problem developed that is totally frustrating me. While online or off all of a sudden about 5 to 10 different programs or boxes will start springing up all over the screen out of control and then my computer freezes up and shuts down. It is almost like it is bouncing from item to item rapidly out of control. I have a Hewlett Packard Pavillion Model 6635 with a speed of around 500 and a hard drive of 10 GIG. I think I might have too many things that load up at startup but have no idea as to what I should delete or move or how. Thank you so much for any help you can send my way.
 

Answer:Computer shuts down unexpectedly

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My computer shuts off when searching for files, scannng for viruses, running PC1clik etc. It also indicates programs like adobe acrobat aren't installed and I hve to manually open it. Does anyone have any ideas? I've searched microsofts knowlege base but no luck. I have win XP P4 2.2 Toshiba Satellite 512kb.
Thanks. I'm counting on you.
 

Answer:computer shuts off unexpectedly

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Okay, so as the title says, my computer has been shutting down unexpectedly every once in a while. Like I will be in the middle of an application, downloading something, or just plain reading something on the internet and my computer will shut down. The monitor will go off completely, but my modem will have the green (on) light on and a constant yellow light which usually means it's processing something or opening a program. It really sucks. Like I have to unplug the power source and re-plug it in to turn my computer back on. I've tried virus scans but nothing comes up so I'm lost. And I'm not sure if it started before or after I connected my new external hard drive, but I'm thinking it was after.

Answer:Computer shuts down unexpectedly

Hello and Welcome to TSF

So it actually is not shutting down completely, you can hear the fans spinning and the hard drive has activity, is this correct?

Possibly overheating, open the case and take some canned air and blow out the dust bunnies. While you have the case open you can boot up the machine and physically look to make sure the fans are spinnning, esp the fan on the cpu

Find the manufacturer of your hard drive and run their Hard Drive Diagnostics Utility.

Look in the Device Manager for any conflicts, yellow question marks or exclamation points

Check the error messages by looking in the Event Viewer and post them back here (Start->Settings->Control Panel->Administrative Tools->Event Viewer).

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my computer (windows XP) will turn off unexpectedly, particular when I run spybot (about 1/2 way through the scan), and also when i run some music programs such as Pro Tools. here is a hi-jack log: thanks!

Logfile of HijackThis v1.99.1
Scan saved at 3:27:09 PM, on 4/28/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\Symantec\NORTON~1\GHOSTS~2.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Utilities\NPROTECT.EXE
C:\Program Files\Speed Disk\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\VTTimer.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\WINDOWS\System32\Rundll32.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\Yahoo!\YOP\yop.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:... Read more

Answer:Computer shuts off unexpectedly

Hi woodstiff

Sorry for the delay in getting to you, the forum has been really busy lately and all our helpers are volunteers. Since it's been a few days since you last posted a log please follow these instructions if you still need help and I'll be happy to assist you.

Download Deckard's System Scanner to your Desktop. Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, 2 text files will open - main.txt and extra.txt
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt back in this thread (do not attach it).
Please attach extra.txt to your post.


To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer" box: C:\Deckard\System Scanner\extra.txt

Click Upload.

What DSS will do: create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

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My Custom Computer Specs:

P4 3.0 GHz
1 GB Ram
Radeon 9600Pro Video Card
80 GB HD
Windows XP

Just recently my computer started shutting down randomly whenever it feels like it. I dont know if its a hardware, virus, or power problem. Please help me I am desperate to fix it.

Also, my monitor recently started acting weird. When I turn on my computer and turn on my monitor, my monitor would stall for 30 seconds before showing anything. The status light would be orange for 30 seconds and then turn green and then Ill start seeing things on the screen.

I am going crazy. Help.

Answer:Computer Shuts Down Unexpectedly

When you say shut down, is this an instant power off or it is just as if you had shut down Windows properly?

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I have a Medion MD8000 computer running Windows XP. Recently the computer started booting very slowly (sometime 5 min or longer). Then after it is running, it randomly shuts off without any warning, then starts to reboot itself. Any idea of what I should do?

Answer:Medion computer shuts off unexpectedly

Hi Mannyme and welcome to TSF

There is a very good writeup about speeding up your computer at this link:

http://www.techsupportforum.com/f174...ow-247566.html

Try these fixes and report back if you have any questions or concerns.

Best regards,
Mack1

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My computer turns itself off and on again after approx. 45mins to an hour of use. I have consulted someone who says this is due to a virus. What do I do? Is there a simple solution?

Answer:Computer shuts down and turns on unexpectedly

Is it a sudden shut off and not a systematic shutdown of Windows. I would guess if its a sudden shutdown you are looking at heat issuenone

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Hello everyone, and thanks in advance for anyone who try helping me.

Here is my problem:
every 5 to 15 min, one of the 2 events occures:
1. My screen shuts down for no reason (the yellow light turns into orange), but my computer is still working (i can still work on it "blind").
this is the rare event.
2. This is what usually happens: The computer shuts down completly.
when i turn it on again, some times it turns on but the screen is still off (like in the event number 1), and sometimes it goes on ok, until the next time it gets off for no reason.
If i wait some hours after it get shuts down, i can use it for longer time until it gets off, but if i turn it on a few seconds after it gets off, i can only work for a few minutes until it gets off again.

I'm learning in a university and i have a big test in a week from now, so its kinda urgent for me..

Thanks alot, Liran.
 

Answer:Computer/Screen shuts down unexpectedly

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Hi, My son bought Sim3 yesterday and has played it continuously ever since on a Dell laptop running Vista.His problem is that his laptop keeps shutting itself down......no warning....just shuts down. Has anyone else experieneced this or have any advice?ThanksPosted on another thread that seemed to be similar but been asked to start a new thread

Answer:Sims 3 - computer shuts down unexpectedly

Yeah, we ask you to start new threads so you can get accurate information.  Now, my thought on your dell laptop shutting down is an overheating issue.  Most newer video games use loads of the computers resources, so the computer most likely is shutting down because of overheating.  What you can do is either check the fans on the laptop for dust and debris, and make sure it is on a flat surface, like a desk, so the fans can breathe.  Also, you could buy a laptop cooling pad, which can be bought at your local walmart, kmart, ebay, ect.  These cooling pads go on the bottom of your laptop and have fans that blow air on your laptop to keep them cool, along with the fans already in use on the laptop itself.  These usually cost roughly $20 and up and connect to the laptops usb.

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My HP 250 G3 laptop has been shutting down unexpectedly recently. It all started last friday (26th Feb) when I turned my laptop on at home and the Startup Repair dialog came up saying "Your computer was unable to start" and the status said "Attempting repairs". It seemed like it was stuck there so I shut it down with the power key and turning it back on. I can't remember when the blue screen came up but it was some time after turning my laptop back on. I wasn't able to log in to my laptop again until I selected the "Last Known Good Configuration" option. Until then I've been able to login and use my laptop but it turns off unexpectedly and after logging back in, it says it has recovered from a serious error (or something like that). When I view more details I see "Blue Screen" as the cause. Attached is a zip of the dump files. Hope someone can help.

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Hi,

My computer has been shutting down unexpectedly lately. It started to shut down when I was watching videos at 1.5 speed on VLC player and only then. So I updated my video card driver and VLC player and for a couple of days everything was working fine. Today however, it's shutting down about every 20 minutes or so. I checked Event Viewer but I can't find what the error might be. Nothing new has been installed besides the driver and VLC player update. Here's what I am running:

Win7 Home Premium SP1
i7 2.80gHz
8Gb RAM

I have attached a CPUID Report. Is this a hardware or a software issue? Can anyone please help?

Thanks.

PS I have not been getting a BSOD. It goes from running fine to a black screen as if my monitor was unplugged. My tower is still on so I need to press the power button to shut down.

Answer:[SOLVED] Computer shuts down unexpectedly

I am trying to set Win7 to create a minidump as per the instructions here:

How to Check Computer is set to collect dumps

However, when I make those settings changes and click on OK, the settings never set. They always revert to my previous settings which are like in the attachment. How can I get my computer to accept the settings?

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Hi,

I'm having trouble with my PC shutting down on me unexpectedly.

This has been a problem for a while now and I have tried some things to fix it but to no avail.

I used to have a 500W power supply where every now and then I would get an error message saying that my video card was not being supplied with enough power (the specs on the video card say it requires a minimum 400W power supply). I did have the PSU connected into the video card via a 6-pin connector. After getting this error message I decided to upgrade my PSU to a 600W power supply, hoping that it would then have enough juice.

It is at this point that although I do not get that error message any longer, my PC will shut down on me at random times.

When I do finally get it to boot again I receive no error message in any of the Event Viewer logs.

I do like to download some pretty big files (from legitimate sites) and often keep my PC on for a day or two at a time. During this time my computer is happy (doesn't shut down or anything) but when I try to start using it again, after about 5 or 6 minutes of use (playing a game, surfing the web etc) it will shutdown as if the power in the house just went out. I do not see any flashing lights and everything appears as normal otherwise. All the fans in my case work just fine and I do not feel a lot of heat coming off the CPU's heatsink. Usually my computer will not successfully boot right after this occurs. Sometimes it quits on the WIndows splash sc... Read more

Answer:Solved: Computer shuts down unexpectedly

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This will be my third attempt to have someone at this site help me with my problem. I have not received any replys to my last two posts. Please, Please, Please... guide me in the right direction.

We have a HP Pavilion m9150f... windows vista. We have very little saved on the computer, yet it seems we are running out of memory anyway. The computer takes a min. of 10 minutes to start up and is now shutting itself off. I am currently working in safe mode.

hjp attached:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:20:50 PM, on 11/25/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16757)
Boot mode: Safe mode with network support
Running processes:
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.scottrade.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=81&bd=Pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Soft... Read more

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?
 

Answer:My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Specs would be nice.

CPU, GPU, PSU. Any overclocks. etc. You need to give us something to work with here.
 

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Hi -

I previously received help from Gringo over on this thread (http://www.bleepingcomputer.com/forums/topic413593.html), but since removing (I think) the malware, I've run into a new problem: the computer has, each of the past few days, suddenly shut down. Gringo suggested that I post a new topic here in the Vista forum.

I looked at the Event Log and it mentions kernel power. I also see this error message in the log: "The speed of processor 0 is being limited by system firmware. The processor has been in this reduced performance state for 2 seconds since the last report."

The other very weird behavior that I can't find the source for is that one of the svchost.exe processes seems to take up 300,000 -- even when no programs are running. I can't figure out why the CPU is working so hard.

Please let me know what additional information I can provide, and I am happy to do so. Thank you!

Answer:Computer Running Vista Shuts Down Unexpectedly

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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My HP Pavilion 5000 CTO with XP pro SP2 has been having this problem for awhile. Whenever I do anything that makes the computer work harder (defragmenting, total system scans, watching videos, and any time I multitask with many different programs); it will just shut down. I assumed it was a virus at first, but Nod32 would run and it would shut down before it found anything. Safe mode doesn't help. So I recently reformatted the computer but I'm still having issues. Any ideas on what could be causing this? Is it hardware or software?

Answer:Computer shuts down unexpectedly; hardware or software?

Besides a few items like the cpu that could have a temp problem a bad cap in the supply or being a weak unregulated transformer, or even something on the board faltering once powers is being pulled for hardwares are things to consider.

If the cpu is running hot when a load is on the overheat protection circuit on the board will simply shut everything down. Iou would likely see a message for something like that however while a bad cap or something else on the board giving out once power is pulled would be one thought.

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

There are two times when I have noticed it stopping for a reason. Other times I do not know why it shuts off. Once it stopped after I had a flash drive in the USB port. I did the proper procedure for "safely removing" it, but the computer still shut off when I took the drive out.

Another time the computer more or less went to sleep. I was able to restart the computer without it rebooting. I wonder if there is some way to set the time for it to do this.

Answer:My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Hi Xarzu,

Not sure on the flash drive and USB port, but Step Two in this tutorial will show you how to set the Power Options to what sleep settings you want.

Power Options and Sleep Mode Problems

Hope this helps,
Shawn

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Answer:[SOLVED] My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

overheating?

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I am running Windows XP on a Gateway laptop.  I just started having this problem yesterday and I've searched all the forums and haven't found an answer.  Approximately five minutes after starting up the computer unexpectedly shuts down.  I don't think it's an overheating issue because when I'm in firefox it asks if I want to save the settings or close all tabs.  It gives me that option for about 3 seconds and then shuts everything down.  I tried running AdAware and Spybot Search and Destroy to see if I had some problem but to no avail.  I also tried system restore to an earlier date and I thought that fixed the problem.  The computer was working for a good 45 mins or so but then shut down unexpectedly again.  Since then it's been shutting down every 4-5 mins.  I'm in safe mode right now hoping it doesn't shut down before I finish typing this.  If you have any ideas please let me know!  Thanks!

Answer:computer shuts down unexpectedly, asks if i want to save settings first

Are you running on battery or AC power? When running battery only the computer will shut down when battery power is too low. If the battery is old, it can show fully charged, yet still only have an up time of a few minutes.

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It all started when i opened some foreign file and it mustve been a virus or something. That triggered my computer to make these weird whirring clicky noises. Then my computer shut down. That day, i tryied to turn it on, it worked. However, the monitor didnt display anything. The computer was running but something to do with the bios just wasn't working.
Later on, my father fixed it.
However. NOW, the computer randomly shuts off by itself.
I'd start the computer on, and usually, the computer would start to make these noises similar to that of a computer reading a disc.
after the noises, the computer shuts off, and restarts by itself.
Anyone have any ideas?
 

Answer:Computer shuts makes busy noise then shuts off randomly

Your hard drive may be faulty. What is the make and model of the system and what is the brand of the hard drive inside the computer?
 

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So this time the problem started out as a simple issue. Whenever I bump the desk or move the keyboard out with too much force, the computer shuts off. Everybody told me that it could have been a loose connection so I checked it all and replugged everything back in. The computer starting working fine for about 5 hours then it just shut off randomly while I was playing a game. This time, though, it shut off without me bumping into anything. SO, is this a power supply issue? I'm using a 550-watt supply while running a 7800 GT. This is the right power amount so that's not my concern. And now the problem has gotten worse to the point where I turn on the computer and nothing shows up again. Windows doesn't load and the screen is on too. You here the fans and everything but nothing will load. All my parts from my old issue were replaced EXCEPT the power supply and CD-drive. I don't think it could be another loose connection b/c now nothing even shows up. Please help!!!
 

Answer:Power shuts off randomly, and any movement around computer shuts it off

Have you tried plugging into a different surge protector and different outlet?

Sounds like you need to swap the power supply to me.
 

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Hello. First of all, thank you for reading my post. I recently discovered a Trojan on my computer and instead of going through the tedias process of getting rid of it, I decided to wipe my hard drive and load a 64 bit version of windows 7 ( an upgrade from the previous 32 bit version I had with the virus). The installation went smoothly and I began to download most of my drivers with no issues. I even downloaded World of Warcraft with no issues. I turned my computer off and got some sleep. I returned only to see that my computer would keep restarting during the start up process.

So, knowin a little about computers, I shut everything down. Checked and cleaned the inside of my PC. Re-set the memory and reset the battery to reload BIOS. I put everything back together, and it started up no problem. Success!!! NO! As I began surfing the internet, IE will randomly shut down and just keep doing it. As I scrambled for a solution to this very annoying problem, my computer would shut down, sending me to a blue screen which states a bunch of stuff that I don't understand. Being the hands on guy I am, I went back to search for a solution with the new information. I figured that maybe BIOS wasn't updated or that I didn't have all the needed drivers downloaded yet.

So I went to download some more updates and every time I go to download something I get a setup error or something that keeps the download from finishing! So, I threw my hands up and came here, hoping that som... Read more

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K, my computer will randomly shut down Hard, like you just pulled the plug out of the wall.
Then when you try and turn it back on, reads FF, PSU fan working, all fans are going but one.
This one is not working based on the mother board, i.e. if I switch that fan around with another then it works and the other doesn't (hope that makes since) I also get no monitor output. The fan also tries to start, moves barely then stops completely.
After turning it on and off a bunch of times,
(have to hold down power button to shut off, sometime this won't even work and I have to turn power off to the PSU)
It will start up says there was a CMOS error and that defaults were loaded and everything goes back to working normally.
Then it will shut down and I go through the same process over again. Seems to be progressively getting worse. Did this about 3 times to me yesterday in about a 10hr time period. Went about 4 days before it did it again the first time.
One of the times when I tried to turn it on, after it had shut itself down, only the PSU fan was going and not any other fans.

My best guess is that its the motherboard but this is based on the fan output stops receiving any power.
Computer specs:
Motherboard: Gigabyte X58A-UD3R
CPU: I7
Video: 2 Geforce GTX 480
Ram: 8 Corsair CMX12GX3M3A133C9
PSU: Corsair HX1000
OS: Windows 7

Things I've tried to get it to start without success:
Putting just one stick of ram in, went trough every stick lol, nothing.
Using one video card.
Resetting CMO... Read more

Answer:Computer Randomly Shuts down.

what are the temps and voltages from the BIOS?

which fan is not working? is it a case fan or the cpu fan?

11 more replies
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Hello, Like my title says my pc will shut off randomly. It first started while I was gaming however an hour ago it shut off while on facebook. My pc was only on for a good 5mins prior to shut down. While gaming my GPU temp and PCB temp were normal, so I don't see this being a over heating issue. I just cleaned out the dust from my pc hoping that will be a easy fix, but we all know nothing is that easy so here I am. Here's some info about my pc.
Windows 7 64 bit
PSU-TX650W Corsair-1 year old
AMD Phenom II X4 940 Processor 3ghz-1 year old
3gb of memory
NVIDIA Geforce GTX 260-1 year old
I think this is my hard drive so forgive me if I'm mistaken
WDC WD5000AAKB-00YSA0 ATA
I ran scans off AVG and shows no signs of a virus.
Thank you for your help!

Answer:Computer shuts off randomly

d/load and run the h/drive makers diagnostic utility on the h/drive

Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.

if it comes up clear run

chkdsk /f

are you seeing any error messages

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My computer keeps randomly shutting down. I have a HP laptop with Windows Vista.
It just started yesterday! It randomly shuts itself down. I have an HP Laptop with Vista. The motherboard was replaced last year, (defective straight from factory). Everything else is good in it. I can't keep it on long enough to do ANYTHING with it, updating or anything. I can't keep it on long enough to run my anti-virus scan to see if this was a virus. Then once I turn it back on I get that, your computer unexpectently shut down, check the disk drives, etc. HELP ME PLEASE!!! I need it fixed by Monday morning (today is Saturday morning here). I have to use my laptop at work Monday, but right now I don't see that happening. I'm fully prepared to do a full system restore if that'll fix the issue. I HAD restore points, but something happened and now they are gone (gotta run the anti-virus scan once the computer stays on, think that might be a virus). Its not overheating, its not dusty.

PLEASE HELP ME! My computer is only 2 years old, its gotta a lotta life ahead of it..

Answer:Computer Randomly Shuts Down! HELP ME PLEASE

I think your computer is overheating, you can download HW Monitor and check the temperatures and if they are very high open it up & clean, get a can of compressed air and clean the fan and ventilations.
You can download HWMonitor from here:Download HWMonitor 1.15.0 - A hardware monitoring software that will read the system's main health sensors - Softpedia

3 more replies
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hi

well here is the problem about 2 mothns ago my pc would randomly shut down so i re-enstalled windows microsoft xp professional and updated everything but for some reason unkon it still shiutts down no erro message no blue screen of death nothing,it usually happened when i had to manny windows open or was palying a game, so i though that the motherboard g- card could not handel the games so i bought a nvidia geforxe fx5200 and i put in a second harddrive but still the problem is there

specs

microsoft windows xp professional version 2002
servive pack 3
Adm sempron(tm) 2400+ 1.67GHz 1.00gb of ram


if anyone knows what to do please tell me
thanks.
 

Answer:Computer randomly shuts down

Computer shuts down suddenly

I have a similar problem. My computer shuts down without warning, after running anywhere from a ˝ hour to 1 ˝ hours. I have cleaned all 5 fans, using vacuum cleaner, brushes & alcohol. Also cleaned heat sinks. Temperatures seem within normal range: CPU 35 degrees C. Others are lower, except 2nd HDD (HD1) @ 58 degrees C. It is the hottest item. Can anyone help me?
 

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Hello,

I am trying to fix my step-father's computer. We are not sure what is going on with it, but he recently started getting shutdown messages when he began using his computer.

The first error message that comes up shortly after boot up is something along the lines of :

"Generic host process for Win32 Services encountered a problem and needed to close" it then asks to send an error report. If you send one it goes through the sending report indication message and if you click ok the error will pop up again. If you choose not to send the report the message just keeps returning.

At random intervals (usually within 15 minutes of booting up the computer) he gets a shutdown message which says something like:

"Windows must now restart because the DCOM Server Process Launcher service terminated unexpectedly. NT Authority\System" And gives a 60 second countdown.

I have tried recovery console from the windows xp cd but the errors still pop up.

Another thing to note is the computer cannot enter safemode. It freezes at one of the drivers and then just reboots itself.

Any help is greatly appreciated!

Answer:Computer shuts down randomly

UPDATE:

Repaired XP with disc. No longer shuts down randomly. BUT! I did a system scan with Avast and it found these:

A0033453.exe is infected by Win32:Alureon-EC [Rtk]

A0040479.exe is infected by Win32:Falder [Trj]

Would not allow me to repair or move the infected files so I deleted them.

How can I find out if these infections have been completely removed? Also, I want to make sure there are no more sneaking around before I return it to my father.

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I just installed a A64 4000+. My computer has been randomly shutting off, not restarting. What is the deal? PSU? Hard drive?

Sometimes after it shuts off I cant get it to turn back on for a few minutes.

I have 450W PSU right now and dont have a high end video card yet. I have had my hard drive for about 3 years and use my computer daily.

Answer:Computer Shuts off randomly still

Mine is doing the same thing, I've been told its the power supply.

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Hello all,ive been having a problem for the last couple of weeks
My pc just cuts out randomly..sometimes its 3 times a day..other days its fine!(it never happens while im playing bf2 or other games)
it usually happens when the computer is idol
Its a custom built amd 3800/1024ram/sata hd running windows xp home.
ive looked at the security event viewer and it seams this happens every time :

Event Type: Success Audit
Event Source: Security
Event Category: Logon/Logoff
Event ID: 528
Date: 14/11/2005
Time: 20:00:12
User: NT AUTHORITY\LOCAL SERVICE
Computer: DU-***********
Description:
Successful Logon:
User Name: LOCAL SERVICE
Domain: NT AUTHORITY
Logon ID: (0x0,0x3E5)
Logon Type: 5
Logon Process: Advapi
Authentication Package: Negotiate
Workstation Name:
Logon GUID: {00000000-0000-0000-0000-000000000000}

this is followed by about 15 policy changes, events 848-850
there is also an NT AUTHORITY\ANONYMOUS LOGON(could this be a hacker?)
ive come to the conclusion it could have something to do with the latest update from windows,
or maybe the windows firewall?
hell it could even be my Motherboards built in firewall..which ive never used!

any suggestions??
ive search google/micosoft with no luck!
..i hope ive given enough infomation..please tell me if i need to explain it better!


:shocked: :shocked: :shocked:

Answer:Computer shuts down randomly!

does the pc come back again..... I am assuming you do not have it set to hibernate or turn the HD or display off when idle for a time ?

is it turning off like someone pulled the plug ? if it is do the lights go off stay off on the front ?
or is it just resetting ?

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So here's the deal. I'm using XP. My computer has started to turn off (and not reboot) randomly for the past couple of months. I can be doing anything from writing a paper. Watching something on Winamp and playing solitaire. Listening to music. There is no error message. I've run Norton scans, and I've even gone to PCpitstop.com and run tests there. I'm not sure what to do or what the problem could be. Oh and if I try to turn it on a few seconds after it's shut down, it starts to boot up, but just turns off again. I usually have to wait a few minutes or more in order to use the computer for longer periods of time.
 

Answer:My computer shuts off randomly when I'm using it

it's either a bad power supply or an overheating system
 

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I am running a windows 7 64bit on a mini desktop. Lately however, the thing randomly shuts off on me without notice and it takes an hour or two for it to be able to reboot. I tried turning PSU off and on and reconnecting the power cable etc but it still wouldn't boot up during the time frame. One more thing, after I eventually get it to start up, I get the CMOS checksum error and when the OS loads up and everything, the clock shows the time at which the computer shuts off, meaning that the clock didn't run at all when my computer was off. The clock works fine if I turn the computer off myself though.
I replaced the CMOS battery and the problem still persists. Could this have anything to do with my PSU?
Help!

Answer:Computer randomly shuts off

Clean all dust out of the machine with a can of compressed air. Also go into BIOS and look at the temp, and voltage readings and post here.

Also post the make and model of your machine, and brand and model of your PSU and wattage.

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I received a pop up messge stating Warning!Security report. Your computer is infected! It is recommended to start spyware cleaner tool. Internet Explorer then opens <hxxp://antivirus-xp-pro-2009.com/?code=0000266>. Ever since this, I have been having problems with my computer shutting down. I have run all the antivirus and spyware software and some files have been removed. The problem still exist.My computer informationOS Name Microsoft Windows XP ProfessionalVersion 5.1.2600 Service Pack 3 Build 2600OS Manufacturer Microsoft CorporationSystem Name MAINSystem Manufacturer EMACHINESSystem Model T6520System Type X86-based PCProcessor x86 Family 15 Model 12 Stepping 0 AuthenticAMD ~2392 MhzBIOS Version/Date Phoenix Technologies, LTD 6.00 PG, 5/13/2005SMBIOS Version 2.4Windows Directory C:\WINDOWSSystem Directory C:\WINDOWS\system32Boot Device \Device\HarddiskVolume1Locale United StatesHardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"User Name MAIN\OwnerTime Zone Eastern Daylight TimeTotal Physical Memory 1,024.00 MBAvailable Physical Memory 312.18 MBTotal Virtual Memory 2.00 GBAvailable Virtual Memory 1.96 GBPage File Space 2.11 GBPage File C:\pagefile.sysDDS TxtDS (Ver_09-03-16.01) - NTFSx86Run by Owner at 19:50:33.65 on Wed 03/18/2009Internet Explorer: 7.0.5730.11Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.894.405 [GMT -4:00]AV: McAfee VirusScan *On-access scanning enabled* (Updated)FW: McAfee Personal Firewall *enabled*=============... Read more

Answer:Computer randomly shuts down

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No input is needed, the scan is running.Notepad will open with the results, click no to the Optional_Sca... Read more

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Hi guys I have an E-Machine that is all the sudden having a very annoying problem.  When I turn on the computer I get to the Windows user name log in screen and click to log on under the names and the computer hangs for a moment then shuts off =/ My first guess was that the power supply is defective but I wanted to get some other ideas before I chance that idea and buy a new one.  Any thoughts? Also there has been no recent Hardware installs conducted. Specs for the computer:Windows XP Home 2.60 ghz Celeron40gb Harddrive Ultra DMA3D Intel Extreme Graphics AGP256MB DDR Ram

Answer:Computer Randomly shuts down

Bump^

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Hi everyone,

I'm having a bit of trouble with my computer which seems to randomly power down. It all started last night when I left the room to grab dinner. Upon my return, I found that my computer had mysteriously shut down. I turned it on, got to Windows, and it powered down without warning. I switched it on again, and this time it powered down even before Windows had loaded.

I assumed that the problem was due to my PSU, so I went out to get a new one this morning, higher wattage and all. Plugged it in, turned the computer on, and got a good 15 mins out of it before it shut down once again.

After doing a bit of research on the web, I thought that the problem might be due to the CPU overheating, so I switched my computer back on going into BIOS to monitor the temperature. I watched it rise steadily for about 20 minutes till around 105 degrees C before it shut down. I thought I had found the source of my problem. I switched back to my old PSU since I discovered that it was unrelated to the problem and proceeded to clean all the dust out of the computer's case. Started the PC again, monitered the temperature. It slowly rose and stayed steady at around 52 degrees C this time but shut down after about 5 mins or so. So it isn't a temperature problem.

I'm sorta lost now and don't know what to do. I can't even get in to run a couple diagnostic programs. Any pointers? Any help or advice would be greatly appreciated. I have a P4, 2 GHz with ... Read more

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I have a Dell Latitude D531 running Ubuntu. The computer shuts down at random unless the power button is held down throughout session. It runs normally when I do this. What could be causing this problem?
 

Answer:Computer shuts down randomly

Overheating?
Install the program lm-sensors. From the command line, run sudo sensors-detect to find all the temperature sensors in your machine. Answer yes to all the questions. Once you've done this, you can run the command sensors to find your temperatures.
 

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I'm sure lots of you have had this problem, but there are so many possible causes! I'd like a little help figuring out what my significant other's issue is.
The computer will randomly shut down - he claims it does so when he accidently touches the side of it. Other times you can touch it and it will be fine. (Lose connection maybe? I'm somewhat doubtful)

It then won't start for a while until it eventually reboots itself. During the wait time there is a clicking sound. Once it reboots, it often gets stuck at the very first black screen after detecting hdd and such. It just freezes there.
While waiting for this inevitable reboot nothing he does can prompt any response from the computer. Pressing the power button doesn't even turn on the fans. Just the lovely chirping of an internal click, and a blinking light inside (numbers actually, switching from 00 to 01 I believe)

Anyway, after a wait and failed reboot, he can eventually start it up again.


On a side note, every time he starts his computer, he gets an error message that reads:

The instruction at "0x00000000" referenced memory at "0x00000000". The
memory could not be "written".

(not sure which letters/numbers are there... but they aren't 0's obviously... either way, the number and letter combo is irrelivant as the memory location always changes obviously)
This has been ongoing for a while longer than the reboot problem, and I've prompted him... Read more

Answer:computer shuts down randomly

Have you checked Event Viewer to see if there are any errors recorded correspnding to the times when the computer shuts down?
 

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I bought an HP Envy last week and it started turning itself off about every 30 minutes or so. When I restart I get an error message that says my pc encountered a problem which caused it to restart. its not restarting, its shutting off. I returned the computer and got another of the exact same brand and model. same problem. I returned it and got a gateway and im getting the same problem....HELP!!!!!!

Answer:computer randomly shuts down

Exactly the same problem with two entirely different computer brands? - - sounds to me like the only thing they have in common is the shop you bought them from, your power supply at home, or some external device you have plugged in to both computers which may be faulty.

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Hey guys, my computer randomly restarts sometimes it freezes and makes an extremely painful noise. It is an Acer Aspire M5811, i was hoping someone might now what is wrong or how to fix it? thank you in advance for helping.

Answer:Computer randomly shuts off

Where does the noise come from? Did you check the event viewer? Did you recently upgrade any hardware?

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is there any way i can fix this? im running xp
its gotten worse now, it use to be when running big programs now its just random
its also takes a while after it shuts off to be able to work again
 

Answer:computer shuts off randomly

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I need help!!!! my computer shuts down automatically and re-directs to a blue screen and says fatal error and gives a bunch of zero's...what does this mean..plz help!!!.thanks...
 

Answer:Computer Shuts Down Randomly!!!!!1

It can have many causes. We can start out with the ones that do not cost anything. First of all does this happen in safe mode also? Restart your system and press F8 during the startup; choose safe mode from the menu. Note everything will look strange because of using 16 color. Run the system for a while and see if it restarts. If it does, you have a hardware problem. If it runs fine in safe mode, you have a software, driver, tsr problem.

Once you know where to look for the problem, it becomes easier to solve.
 

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OS: Windows 7 64 Bit Ultimate
CPU: I5-2500K
RAM: 8GB
Video Card: Powercolor 6850

My computer randomly shuts off this past 2 months and have not shut off in the past.

The computer:
- The fans have been cleaned and all the dust "blankets" have removed from the rear exhaust fan and the video card
- The computer temperature readings:
http://i.imgur.com/IfXLei3.png
- If I recall the computer never shuts off during winter but has started this summer. I believe I require more fans because there is only a rear exhaust fan.
- The power cord on connecting on the power supply is strong and is not loose.

Would purchasing an intake front fan blowing to the back and an intake fan on the top of the case blowing down fix this problem? It has really caused me quite a headache as I thought it was either the power cord, or the temperature problem but I can't think of anything else.

Answer:Computer shuts off randomly.

Download HWMonitor from here:

http://www.cpuid.com/softwares/hwmonitor.html


Make sure to download the .zip file to your desktop.


Once downloaded to your desktop unzip the hwmonitor.zip folder to your desktop.

Open up the unzipped folder and run either the 32bit Software or 64bit Software. How to tell the difference: http://support.microsoft.com/kb/827218
Allow HWMonitor to run while the PC is at an idle state. After about five minutes of running at idle take a screenshot and save the image to your desktop.

Now allow HWMonitor to run while gaming or doing heavy processing for about five minutes. Take another screenshot and save the image to your desktop.

In your next reply please include both screenshots.

http://www.techsupportforum.com/forums/f195/how-to-post-a-screenshot-184291.html

What is the make and model number of your PSU, GPU, motherboard, etc.

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About 20 or 30 mins the computer reboots on its own. Any idea what it could be?
 

Answer:computer shuts off randomly

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Thank you for reading this. I had just cleaned my computer real well. I hooked it back up and it wouldn't stay on longer than a few mins... I took it to Bestbuy.. Geeksquad.. they said Video card is not working so I got a new one and upgraded my ram to 3gigs. Well I brought it home and hooked it up. After about an hour it just shut off completely. It doesn't shut down, just off. I'm running windows vista 32... intel quad core... and a Geforce 9800 gtx+ 512... I got a power supply of 500 watts.

Any help out there is greatly appreciated. This hasn't happened to me before.
 

Answer:Computer shuts off randomly

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Every so often, maybe twice a day, my computer will shut down of its own accord. It doesn't restart, just shuts-down, and when I turn it back on I don't even get the scan-disk message.

The shut-down may occur when I am in the middle of doing something (grrr!), or when I am way across the room and have no programs running. There is never an error message.

All my drivers seem to be up to date, and all plugs are connected securely. I am running AVG anti-virus, I have Ad-Aware, and Search and Destroy.

I checked the system error messages in computer management, but I really have no idea what they mean. I seem to have quite a few though.

Today I got four system error 102s, and 1 w32time 36 error.

Yesterday was much worse, I can't even count the number of errors. They were: cdrom error #7 (lots), and service control errors #7023 and 7036. These errors occured multiple times in the same second!!

Any clue? This is driving me nuts!

Thanks,

Makyla

Answer:computer randomly shuts off - help

check your temps in the bios, also check the voltages in the bios, make sure you psu is delivering constant voltages etc.

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Those are my temps .
CPU Digital Thermal Sensor:
CPU#0 Core0- min 24C , max 30C
CPU#0 Core1- min 24C , max 32C

ITE IT8720F:
Temperature 1: min 22C , max 22C
Temperature 3: min 175C max 182C

S.M.A.R.T:
SAMSUNG HD1035J Temp: min 25C , max 26

Ati GPU (ati radeon hd 5700)
GPU thermal diode min 40C , max 45C
GPU TSO(DispIO) : min 39C , max 42 C
GPU TS1(MemIO) : min 33C , max 39C
GPU TS2 (Shader): min 40C max 44,5C
And i have question what is that Temperature 3:min 175C max 182C always if that one gets over 210 it shuts my computer down and then back in.

Answer:My computer shuts down randomly.

Temp 3 has to be wrong. Thats almost twice the temp of boiling water

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Hey guys,

About once a day my laptop (Lenovo T400s) just shuts down for no reason. When I turn it back on, about half the time I just get a dark screen with "Microsoft Corporation" visible at the bottom in barely legible writing. It's like a broken version of the proper thing where the progress bar goes across the line thingy repeatedly for about 30 seconds.

Whenever this happens I just power it off and leave it for a while. When I come back and turn it on sometimes I see the same screen or sometimes I am asked if I want to run startup repair. If I run it it asks me to run system restore, which never works. Usually I decline to run system restore and it shuts down after I click "finish" and sometimes it starts up properly the next time. Sometimes it starts up properly without running startup repair.

I have run avira, malawarebytes, and spybot and none of them pick up any problems.

Any idea what my problem is guys? Its pretty annoying!
 

Answer:computer shuts down randomly

Hi and welcome to TSG try cleaning the air vents and fan with a can of compressed air,you can also remove and reseat the ram and test it for issues with memtest86+ download the iso zip http://www.memtest.org/#downiso and unzip it then burn the iso to a disc use img burn for that http://www.imgburn.com/index.php?act=download you may need to change the boot order in the bios boot from cd\dvd as first boot device then boot from the disc and run the test if you have more than one stick test them 1 at a time and in each slot then swap the sticks and repeat,the test should run for at least 7 passes each time
 

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Ok heres the statsVideo Card:2-Radeon ATI 4400 HD 1Gig Graphics Cards.Motherboard:Asus P7P55D LE Mother BoardCPU:Intel i7 Processor8GB-RAM1TB Hard DrivePSU is i forget but its a really good one.So my computer keeps shutting down randomly, I have replaced the Motherboard,CPU, and 1Video cardI replaced the Video Card because it was running at 95Degrees Celsius, the other one is fine its running at 45Degrees Celsiusthe CPU is running at 80Degrees Celsius when Idle and when being taxxed, I had that replaced and its still running at the same temperature.But after replacing almost all the components of the PC its still shutting down, and I dont think its the power supply causing it because there isnt any odd smells or anything coming from it.And it shuts down for no reason, it could be idling and it will shut down, so I have no idea what to do anymore.

Answer:Computer Shuts Down Randomly

Quoteit could be idling and it will shut downCould it be that power options are set to choose after specific idle time then shutsdown?

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I have a dell inspiron 1501 laptop running vista and it's 3 years old. Recently it started randomly shutting down and it takes around 5 minutes to get it to turn back on. I think it's probably overheating, but I'm not sure (it used to do this because of a problem with vista, but I think I fixed that). I don't want to try and take it apart to deal with the fan (I'd probably break it), but I was wondering if there were any other fixes. Any laptop cooling pads that work well?
 

Answer:Computer Shuts Down Randomly

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I just built a computer but it randomly shuts down for no reason and im not sure why. I think it might be that my power supply isnt enough for what its trying to do. I have a lan party 915p-t12 motherboard if that helps. What is normaly the problem for computers randomly shutting down and what should I look into to fixing it.
 

Answer:Computer Randomly Shuts Off

SaltAir041 said:

I just built a computer but it randomly shuts down for no reason and im not sure why. I think it might be that my power supply isnt enough for what its trying to do. I have a lan party 915p-t12 motherboard if that helps. What is normaly the problem for computers randomly shutting down and what should I look into to fixing it.Click to expand...

*Power supply
*Over heating
*Loose connection(s)
*Loose expansion card(s)
 

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By shutting off, I mean it just goes black suddenly, not that windows will properly shut off.

- This usually takes many hours before it happens, but it will happen eventually, even if just left idling or in standby for a day or two

- It doesn't appear to be overheating
- It's a new computer
- I don't think there's any problem with the RAM

It has XP SP3.

Any idea?
 

Answer:Computer randomly shuts off

What do the properties in your power options say under control panel? It sounds like it's going into a hibernation state. Uncheck it under power options if that's the case. Jazz
 

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My computer shuts down randomly like watching vids on youtube and playing online games.i though you guys could help me :)

Answer:Computer shuts down randomly

When crashes reboot to event logs and note any issues there. Might have to look at dump logs. Might have to look or monitor temps or use perfmon to log memory for memory leaks or other issues.1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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I have a Gateway Turion 64 PC that randomly shuts down.. it runs hot a lot. I have run some scans. attached the second.. ithink it attached...
DDS (Ver_10-03-17.01) - NTFSx86
Run by Caroline at 20:19:24.86 on Sat 07/31/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.958.430 [GMT -7:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\wltrysvc.exe
C:\WINDOWS\System32\bcmwltry.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\MozyHome\mozybackup.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\TweakNow PowerPack\RAM_XP.exe
C:\Program Files\Common Files\Sym... Read more

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My computer won't run in normal mode; it only works in safe mode. Whenever I try to boot in normal mode, the computer completely shuts off. There's no error message, no bsod, the computer just shuts off. I have a feeling it's the drivers, specifically the ati video card drivers, however, every time I try to install the drivers I get an error message. I even used driver sweeper, but to no avail.

Thanks for any help you can provide.
 

Answer:Computer Randomly Shuts Off

Most of the problems associated with a computer shutting down can be toed to heat.
Open the computer up and clean it thoroughly inside. Make sure all cables are firmly seated. If you suspect the video card is the problem, remove it and try to boot in normal mode without it. What happens?
 

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Hello everyone. I have been lurking on the boards (they always seem to come up in search results when I have a computer question!) and I wanted to say thanks for the great service you provide. I now have a problem I can't figure out and haven't found it in the search engine.I have a desktop PC that began shutting off randomly. At the time it had contracted a virus of some sort so I suspected that was causing it to shut down. It would kick itself off (no warning, kind of like if the electricity went off) and then start itself back up and repeat this process continually unless I held the power button in while it was starting itself back again. It would not even load in Safe Mode. I let it sit for about 6 months because I didn't feel like dealing with it.The other day I decided to see what it's problem was so the kids could have computer access at home again. When I turned it on in Safe Mode, it ran with no issues and stayed on the entire time (I had it on for at least 8 hours). I ran a Malwarebyte's Anti-Malware scan and removed the infections it found. I ran the defragment program. Tried to start it up in regular mode and it shut down after a few minutes. I ran two more scans and they came back clear. I managed to get the automatic restart function turned off (in between multiple times of it shutting off and restarting). Then I began getting the blue screens of death. These are two codes I got last night (on separate shut downs):***STOP: ... Read more

Answer:Computer randomly shuts off

Upgrade to SP3, and we will go from there.

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Hi All,
Just recently my comp has started to completely shut down at random times without any warning , sometimes it will run for a couple of hours and another it will shut down within minutes of rebooting.It shuts down much faster than when going though the usual shutdown procedure too, the screen goes black with the cpu light flashing like crazy and within 5 seconds or less it has completely shut down . A few times it has shut down even before Windows has fully loaded .
I've run Adaware,Spybot,Hijack This,full virus scan which found a couple of trojans that I deleted .My OS is fully updated with the exception of SP2 ,I checked temps and fan speeds in the Gigabyte utility manager and they seem ok.
Has anybody got any ideas what might be causing it or what I should check next ? .

T.I.A. Stitch.
 

Answer:Computer randomly shuts down

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My Windows Vista Desktop Computer will randomly shut itself off for no reason whatsoever. It is at a point now where it is expected it will do it because of how frequently it occurs. When it happens, my screen will read no signal, and the computer does nothing. Then after roughly 10 minutes the computer reboots and asks if I would like to reboot normally or with the "safe" options. I am not sure where to go from here or what action is necessary to resolve this issue.

Thank you,

Lush1

Answer:Computer randomly shuts itself off

Hi and elcome to TSF make and model of your computer please or if it is a custom built machine please post the make and model of
motherboard
cpu
ram
gpu
and power supply
is there still harddrive activity ie light flashing

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 Hi, I have a lenovo computer m series (Lenovo_MT_1015). I've had it for more than a year. Recently it has been shutting off randomly when plugged it. It just goes dead.  To turn it back on, I need to disconnect the power supply from the back of the computer, plug it back in, and then it turns on again. Without that it won't turn on.  It came with windows 8 but I upgraded to windows 10.  What do I do?

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I see that there's another thread similar to this, but my situation is slightly different. This started happening about a week ago.

I'll be on my browser, when suddenly my computer will start using quick find and typing in random stuff (most of the time its br/) or if I'm on google it'll type it into the search bar multiple times. If I'm not on my browser it just randomly moves between desktop icons.

Then firefox will crash. Sometimes it opens up the "do you really want to shut down" screen and I can cancel, but most of the time it just shuts down immediately.

When i try to turn it back on it'll take multiple tries because every time I get to the log in screen and try to type in my password it'll shut down.

I've dusted off the hardware, I've run multiple malware/virus scans but nothing has worked.

Is there anything that can be done?

Answer:Computer shuts down randomly

and it just happened in safe mode, so I'm guessing its a hardware issue.

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About a week ago, right after getting rid of a nasty little adware/virus that slipped past Norton, my computer started shutting down on its own. Usually twice within the first 15 minutes of startup, once more an hour or two later, then it runs great for 10-12 hours, or until I go to bed.
 
-- I've been poking around in event viewer and see Event ID 41 Kernel power for all the times the comp has shut off. It also lists, under Errors, 3011 and 3012, Loadperf.
 
-- The PSU is eight months old, a Corsair HX850, which was swapped out when my other very new Corsair completely died a couple months after building my comp. 
 
Any help y'all could give me would be greatly appreciated. Thank you!

Answer:Computer shuts off randomly

Hello Bonnie Lass,
Please download these programs to Desktop, and Copy and Paste back here. Note these need to be done in Normal mode, not Safe mode.
 
Please post a snapshot with Speccy for more system details -How to Publish a snapshot with Speccy <<-- Full Directions Here (only Copy / Paste the link)
 
 
Download Screen317 Security Check from Here or Here and save it to your Desktop.
Double-click SecurityCheck.exe Padlock Icon
Follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt
Please Copy / Paste the contents of that document.
Note 1:: If any security program requests permission to access the Internet, allow it to (it is 100% safe)
Note 2. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message, (or similar) restart computer and Security Check should run
 
 
Please download MiniToolBox  to desktop to run it.
 Checkmark the following boxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
 Click Go and Copy / Paste the result. (result.txt)
 
 
This may give us a better view of the internal problems.
 
Thank You .....

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So i have a acer extensa 5420 windows 7 and just 2 days ago after having it for years i cam to a problem i been trying to fix and cannot figure it out so please help me sumone.

the computer seems to shut down at completely random times mostly when i watch a video or play a game.
i have updated the drivers that were outdated
cleaned the fan
no over heating detected
scanned for viruses using both malware bytes and windows security essentials

please help im at a loss

Answer:computer shuts down randomly

When you say "no over heating detected" what exact temperatures are you getting? Did you check the CPU and the GFX temperatures? Either can crash the PC.

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This started a few months ago just shutting down once or twice a week. Not sure if it is was after unsuccessfully downloading a current Adobe Flash Player, IE 8 or contracting a virus. It went on hardly unnoticed until today, when the computer began shutting down every 30 minutes - an hour and a half. We use Windows XP Service Pack 3 and Microsoft Office 07. There is no error message prior to shut down, and after the computer restarts the Microsoft Windows error appears saying the computer has just recovered from a serious error - report/don't report. We have tried reporting a few times but get a corrupted error report message. Not sure where to go from here. Any suggestions?

Answer:computer randomly shuts down

Rebooting computers are a pain to diagnose usually. Anything can cause a computer to reboot: spyware, virus, faulty memory, failing fan causing overheating, bad motherboard or failing hard drive, plus any other component in the case. When it shuts down, does it just power off or does it give you a blue screen of death (blue screen with white text with stop error message on it)?Just to see if you posted in the correct forum, I suggest you run an MBAM scan.Please download Malwarebytes' Anti-malware and save it to your desktop.Double-click on mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked: Update Malwarebytes' Anti-Malware Launch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. On the Scanner tab make sure the "Perform Quick Scan" option is selected then click on the Scan button. If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found". Click OK to close the message box and continue with the removal process.Back at the main Scanner screen click on the Show Results button to see... Read more

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Hello. I am having a problem with my computer. Last night, everything was fine. But when I used it today, it's performance was slower. Even opening My Computer takes about 3~5 seconds when it opens instantly before. And it shuts down randomly. Even when running scan disk it shuts down randomly. Sometimes it even shuts down 2 consecutive times.

I don't know if it's a hardware related problem or a virus. Right now, I am running a disk check and I am using another computer. I haven't tried running a virus scan. But if i'll do, I will use Avast!'s boot-time scan.

I checked the power supply, cables attached in the cpu, but everything was fine.
EDIT: I checked my CPU inside (removed the casing) and found out that it was full of dust. Especially the processor. Does this affect the computer? Can this be the source of the problem?

My computer is only 1 year old, and here is its specs:

Intel Core i3
Palit GeForce 9500 GT 1GB 128 Bit
2x 2GB Geil DDR3 RAM (Total of 4GB)
Western Digital 320GB SATA HDD
AsRock H55M-LE Motherboard
Windows 7 Ultimate 32-Bit
(Desktop PC)

If anyone could help me what could I do to know what the problem is, I will really appreciate it.
I really need help. Thanks!
 

Answer:Computer Shuts Down Randomly

Yes, having the interior and the components covered with dust and debris can cause overheating and other problems.

If you have a portable hair dryer that has a "cool" setting, turn it on "high" fan and give the interior and the components a good blowing out.

Obviously, you want to do this outside.

If you don't have a portable hair dryer, you can buy a can of compressed air at a computer or electronics store that's designed for that purpose.

----------------------------------------------------------

If the interior has gotten that dirty after having that desktop for only a year, you might consider moving it off the floor or to a less dusty location.

---------------------------------------------------------
 

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Hello TSG,

I recently starting having a problem with my PC where it shuts down soon after I turn it on. It seems like a overheating issue to me, so I opened the computer up, cleaned out the dust, removed the graphics card, RAM, Hard Drive, and Disk Drive, cleaned the connections, tried to boot without those plugged in, and it still quickly shut off instantly after booting. I put the parts back in and rebooted and still no change to the behavior. It confuses me that it operated smoothly for a year before this problem started, and I never changed the hardware configuration during that time, and you would think that an overheating issue would come up as soon as I turned it on for the first time.

Complete Hardware list (not including chassis and disk drive)

CPU: Intel Core i7-950 Bloomfield 3.06GHz LGA 1366 130W Quad-Core Processor BX80601950

RAM: CORSAIR DOMINATOR 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Triple Channel Kit Desktop Memory Model TR3X6G1600C8D

Motherboard: ASUS P6X58D-E LGA 1366 Intel X58 SATA 6Gb/s USB 3.0 ATX Intel Motherboard

Power Supply: CORSAIR Professional Series HX850 (CMPSU-850HX) 850W ATX12V 2.3 / EPS12V 2.91 80 PLUS SILVER Certified Modular Active PFC Power Supply

Graphics Card: Palit NE5X570HF10DA GeForce GTX 570 (Fermi) Sonic Platinum 1280MB 320-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card

My PC was built from parts ordered direct by me and my friend and it is possible that we made a mistake in the constructio... Read more

Answer:Computer randomly shuts off

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When I went to college 6 months ago. I brought my custom built desktop with me, worked fine before I left. Got to school set it up, and when I'm running many processes on my computer or loading up a game it will turn off. Then after that some times won't even turn back on. I thought maybe it was my power supply since the one I had was the minimum power I needed, and was old. So I bought a brand new PSU with more power, and the same problem is happening.Here is my specsMotherboard: Gigabyte S Series P35-DS3RPSU:Corsair TX 850 WProcessor: Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz (2 CPUs)Memory: 4 Gigs of RamHard Drive: 800 Gig HD TotalVideo Card: NVIDIA GeForce 8800 GTI tried many different ideas to fix it. I thought it was either the power supply was going bad, or over heating. But I got a new power supply and the heating is normalUPDATE:Alright, I just removed everything from my computer, took motherboard out and processor out. Put it all back in and made sure everything was connected, and connected tightly. Computer turned on, and was loading everything. Tested loading a game, and right before the map loaded up it crashed. Then turned computer right back on, and turned off in a minute or so.I'm going try get all my information on my backup hard drive then reformat. If that doesn't work any idea?

Answer:Computer Shuts off Randomly

Does it just shut off if it has been idle for a while or only when under loads?How did you test to see that heating is normal?

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I am using Windows XP on my Dell Dimension 8300 and am in Internet Explorer when the computer shuts down randomly. Before it closes completely a screen comes up showing "Dell Ultrasharp, Genesis Display". I don't know what this is or why it is happening. Any positive direction to solve this problem will be appreciated.

Answer:Computer shuts down randomly

Does this only happen when you use Internet Explorer? Did you install something new recently?
Also, how long ago have you cleaned the inside of your computer? It is quite possibly a heating issue that is causing the shut downs. Clearing all the dust form the inside using compressed air can do wonders for heating problems.

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Alright guys so I drove 1000 miles with my PC in the Uhaul. It was in a box and nicely secured in place. Now that I've set it up at my new place my computer likes to work sometimes. Once I turn the PC on it takes 4-5 seconds and than it turns off. Sometimes 10 seconds sometimes a minute. However every 10 tries or so it boots all the way and I can use the computer for about an hour before it just turns off... I've unplugged and re hooked up every component (inside and outside of the case)to see if something got shook lose. But I'm not having any luck.

What do you guys think is damaged? Or what could cause this to happen? I have no clue how to narrow it down to the problem. My specs are in my signature!

Randy

OH and another issue. I was long boarding with my laptop in my backpack and I ate it. Landed right on my back. So now the stupid thing won't turn on. It's a brand new laptop. lol.. Bad week eh? Both gone. Any help there would be appreciated too. The charger light turns on when plugged in, but nothing happens when I hit the power button.

Answer:Computer Shuts off randomly..

Could be something was shook loose during the drive or something could have melted. The back of those Uhaul trucks/trailers can get scorching hot during long drives. I'm not a computer expert yet so I'm not sure about any of this. Anyways I hope your PCs get back up and running soon.

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As the title says my laptop (Compaq Presario r3000 WinXP Pro, Pentium 4) shuts down at the oddest times. Now usually it happens when I accidently move the charging/power cord. (I need to leave the cord in because my battery has been shot for a while.) So I think it might have something to do with the power connection but then sometimes it just shuts down when I'm not even touching it.
Could it be that the cpu is getting too hot? I've tried taking the back cover off to clean out the fans but I couldn't get one of the screws out because my screwdriver broke. So I figure I'm going to try that first when I find a new screwdriver thats not a piece of junk.
Any other suggestions?

Answer:Computer Randomly Shuts Down

You've stated the 2 most obvious places to start looking. Heat could cause it, or the power connection inside the laptop could be loose. Possibly where it's soldered to the board
Mark

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I've had my computer for about a year now (was not new when i got it), and it's been fine until now. Suddenly it will just shut down for no apparent reason and it won't turn back on. I leave it for maybe half an hour and i can use it again for maybe an hour or maybe a few days, but then it will shut down again for no reason.It actually happened right after i downloaded a file, the obvious thing would be that the file had a virus with it, but i did a virus scan, spyware, ad-aware, and nothing. (note i used AVG free edition for virus scan, maybe it didn't pick up the virus?)Also, when I try to start it back up right after it's shut down sometimes it will jsut come on for a few seconds and then shut back down, but sometimes it will keep making the sound of it just starting up and do nothing until i shut it down.Anyone have any ideas on it?

Answer:Computer shuts down randomly

OverheatingPower Supply failingBad RAM.DLoad motherboard monitor and check your temps.DLoad and run Memtest to test the RAM...let it run for awhile...any errors and the RAM has gone bad.PSU ...replace. Don't buy a cheap one...they are headaches.patio.   8-)

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My computer shuts off shortly after being turned on. Occasionally, it stays on, but for the most part it shuts off about 3~5 minutes after being turned on. I don't believe it's a faulty power supply, because I tried installing a brand new power supply, and the problem still consist.

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Hi.
I hope this is in the right place.
I also hope that I'll be able to finish typing this all up before my computer shuts down again.

Here's information on my computer:
I have Windows Vista.
It's a laptop.
It's from HP.
It's the artist edition one (it looks so awesome!)

Okay, here's what happened about 1-2 weeks before the Lost series premiere thing on ABC (which was on January 21st 2009) :
I was watching Lost online so I could catch up on episodes I missed before the new season started. I was watching some episode on my laptop while I was sitting on my bed when all of a sudden the screen went black. I could still HEAR what was going on in the episode but no matter what I pressed the screen stayed black. I ended up having to press the power button for a long time until it finally closed. When I re-opened it, my computer "resumed" and after logging in everything was still open.

At first I thought it was a one-time thing, but after it happened again, I decided there was something wrong. I switched the battery (luckily I had another one) because I thought the problem might have something to do with that. But then it happened again the next day with that battery.

Oh, I forgot to say this, but probably every time this happened my laptop was connected to the charger and was fully charged.

Then, I have no idea why, it finally stopped about 5 days before the premiere.

As you can see, it wasn't just last week that this happened. It was last month. So it might h... Read more

Answer:Computer Shuts Down Randomly

. I was watching some episode on my laptop while I was sitting on my bed when all of a sudden the screen went black.Also, if it matters, my computer can get really hot on the left side, but basically stays cold on the right side.The left side is where the processor is located and it will heat up somewhat. There are vents on the bottom and the back for air to go in and out. Using it on the bed you are more than likely blocking the vents and the computer is overheatingTry setting the laptop on top of a tray or book so the air can move around and through the laptop

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I have been having problems with my NEW computer as of late. Three times in the last two weeks my computer will simply shut off without any warning.

Also, there are certain websites I cannot access (such as www.billpost.com) as well.

I have followed the Read Me instructions and have attached the logs.
 

Answer:My Computer Shuts Down Randomly

rday22 said:





I have been having problems with my NEW computer as of late. Three times in the last two weeks my computer will simply shut off without any warning.Click to expand...

SInce your logs are basically clean other than a little bit of junkware, I seriously doubt this is related to malware. I suggest that you post in the Software Forum.





rday22 said:





Also, there are certain websites I cannot access (such as www.billpost.com) as well.Click to expand...

Is this the only one? Which browser are you using when this happens? Is it Chrome or Internet Explorer? Are you still blocked if you shutdown McAfee's firewall?

Perhaps look into uninstalling Mask My IP
 

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Problem: So after about 15 minutes my computer will just shut down, or sometimes the screen will freeze permanently (mouse doesn't move on the screen and video or music stops) but the screen just usually goes black, so i have to shut off with the button.The weirdest thing is that if i open it right away, the screen will be all black ! After that, if i wait a while, it opens as if nothing happened, but then the same thing happens again.. it'll just shut down without warning.

I had this other problem months ago where i couldn't even open my computer (the screen was all black) but i got someone to reinstall windows for me (i'm not really willing to reinstall it again..) and it was working fine, until now..

So I've tried: rebooting, system restore, scanning my computer and some of the options when pressing f8 or f12 when first opening. Right now i'm on safe mode, and it's not closing ! But i need a solution that more long term..i just found out there's not volume on safe mode...
here is all the info:
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 Processor 3500+, x86 Family 15 Model 79 Stepping 2
Processor Count: 1
RAM: 447 Mb
Graphics Card: NVIDIA GeForce 6100 nForce 405, 1 Mb
Hard Drives: C: Total - 151064 MB, Free - 89347 MB;
Motherboard: Acer, EM61SM/EM61PM , ,
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabl... Read more

Answer:computer shuts down randomly..

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hi,
my computer will suddenly change theme colors (to a light blue) and then the computer will shut off about a minute after. Once the theme changes colors I'm denied access to the start bar applications, a strange message appears if I try to open one: "the remote procedure call has failed and did not execute" this is followed by a long series of numbers and letters; then a second notice appears: "Explorer.EXE" followed by: "The remote procedure call failed and did not execute."

Then the computer restarts on its own.

I tried cleaning all the dust build up inside my computer but he problem continued.

This all started about a month ago. it seems to be getting worse - twice in one day.
 

Answer:computer randomly shuts off

actually I don't have access to any program once the computer theme changes color, not just the ones from the start bar.
 

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Just recently, my computer shuts down on me for no apparent reason. It completely shuts off and it doesn't even reboot. Most of the time, I keep my computer running for a few days straight. Does anybody know why this happens?
 

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So two days ago i turned on my computer and started up guild wars 2 and then it just shut off after a few minutes. I've had this computer for 3 years and its never had any issues running gw2. As far as I know I didn't update any software the other night. I thought it was over heating but i tried taking my laptop to a computer place and they cleaned it out and it runs slightly cooler but it still does it so i dont think its heat. I saw this could be a driver issue on another sit so i tried updating nvidia through its Genforce Experience interface and it hasn't happened since but that was only like 20 minutes ago so idk if that fixed it, and i haven't tried any games yet. It happened two times just while i was on my desktop texting someone about it without even touching it, so idk why its doing this or how to even determine the issue. Idk how to get logs for something like this PLEASE help.  It's on a laptop so it was happening with a battery and the charger plugged in. Right now i removed the battery and its just the charger.
 
 https://i.imgur.com/DVjEoU8.png

Answer:Please Help computer shuts off randomly.

I just looked at my event viewer and found one of the random shut downs i think.
 

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="EventLog" />
  <EventID Qualifiers="32768">6008</EventID>
  <Level>2</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2016-01-08T02:12:06.000000000Z" />
  <EventRecordID>220322</EventRecordID>
  <Channel>System</Channel>
  <Computer>Tarek-PC</Computer>
  <Security />

  </System>

- <EventData>
  <Data>9:09:58 PM</Data>
  <Data>‎1/‎7/‎2016</Data>
  <Data />
  <Data />
  <Data>730</Data>
  <Data />
  <Data />
  <Binary>E007010004000700150009003A00D401E007010005000800020009003A00D401600900003C000000010000006009000000000000B00400000100000000000000</Binary>

  </EventData>
  </Event>
 
​none of that means anything to me. there is also this error but instead of being labeled as "error" it says "critical"
 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>
  <Provider Name="Microsoft-Windows-Kernel-Powe... Read more

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My computer is around 6 months old. It often shuts down all of a sudden. Are there any simple tests that can be done to determine whether this is a hardware or software problem? I do not have the experience to open the computer and check or change parts.

Details of my computer: AMD 64x 2 Dual, Core processor 4600+, 2.41 GHz, 1.87 GB RAM, Windows XP Home. Service Pack 3, Hard disk 250 GB. Hard disk partitioned into 3 drives. Each drive has a lot of free disk space.

It first happened when a scheduled Norton Save & Restore (NSR) Files and Folders backup was running and it continued to shut down any time I ran this backup. It has never, however, happened during the NSR Disk Image backup. Norton Support said that a corrupt archive file could cause the shut down. By trial and error I found by eliminating the *.pst files from the backup the computer no longer shut down during the NSR backup. But, after another two months it started shutting down again during the files and folders backup even though the *.pst files were still excluded. I then disabled the files and folders backup altogether.

Next it happened with Norton Speed Disk (Defragmenter) during the analysis stage and then with Windows XP Defragmenter.

Finally it happened using Areca, an open source backup program (files and folders).

The problems seem to have started after I started ticking “Compress Old Files” during XP’s Disk Cleanup. I have since uncompressed many (but not all) old files and now the Areca Back ... Read more

Answer:Computer Randomly Shuts Down

Hi. maybe your pc just don't like norton products i know thats not a very constructive answer, but sometimes the obvious answer is the best one.

Bill.
 

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My hp labtop would shut off suddenly while the battery  had around 40-50% of battery life. I charged the battery to 100% and the same thing would happen around 50%. Fully charged it again and it suddenly shut off at 70%, but now the laptop cannot turn on unless the AC power cord is connected. Now when I turn on the laptop I receive an HP BATTERY ALERT - which says storage capacity of the battery to be very low etc.(601) I completed the system extensive test and everything PASSED, but the battery won't scan (Battery Check: Not installed).

Answer:Computer Shuts Off Randomly

Replace battery! 

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When I went to college 6 months ago. I brought my desktop with me, worked fine before I left. Got to school set it up, and when I'm running many processes on my computer or loading up a game it will turn off. Then after that some times won't even turn back on. I thought maybe it was my power supply since the one I had was the minimum power I needed, and was old. So I bought a brand new PSU with more power, and the same problem is happening.

Here is my specs

Motherboard: Gigabyte S Series P35-DS3R
PSU:Corsair TX 850 W
Processor: Intel(R) Core(TM)2 Duo CPU E6750 @ 2.66GHz (2 CPUs)
Memory: 4 Gigs of Ram
Hard Drive: 800 Gig HD Total
Video Card: NVIDIA GeForce 8800 GT

I tried many different ideas to fix it. I thought it was either the power supply was going bad, or over heating. But I got a new power supply and the heating is normal

UPDATE:
Alright, I just removed everything from my computer, took motherboard out and processor out. Put it all back in and made sure everything was connected, and connected tightly. Computer turned on, and was loading everything. Tested loading a game, and right before the map loaded up it crashed. Then turned computer right back on, and turned off in a minute or so.

I'm going try get all my information on my backup hard drive then reformat. If that doesn't work any idea?
 

Answer:Computer Shuts off Randomly

reiger said:





I'm going try get all my information on my backup hard drive then reformat. If that doesn't work any idea?Click to expand...

For a fault that first started happening 6 months ago!
Yes please do a clean install of Windows to confirm its not software related
Note: A clean install means removing the Partition(s)

Obviously this is Vista 64Bit OS ?
I suspect that you may have a Gigabyte Restore disc (or image on your hard drive) with this computer as well?
Then try that
At least then you will know if its hardware related (as you suspect already that it is)
 

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I had a problem with my computer randomly shutting down after a power surge.
So I installed a new HD and did a clean win XP install. Still it didn't work. So I got it some new ram (I was running 1 gig before now I am running 2.50 gb). Still shutting down randomly.

I have no clue what is wrong with the computer or what I can do to fix it. My computer's restarted five times while writing this.

I am running an IP-95 ABIT mobo with a intel dual core 3.20 mhz (no overclocking, factory). I am running 2x2 gb DDR2 OCZ Dual channel gold memory (new). I have win xp SP 3 with a GeForce 7300 GS vid card. Can anyone please help? I've been trying to fix this computer for about a month and it's sooo annoying and frustrating.

For more info: When it shuts down only somethings I get a blue screen for a split second. Also, firefox continually crashed even when it manages to not shut down quickly. I am running trillian pro and only four windows of firefox when it crashes but sometimes it crashed on start up or when I just have a word doc open.

My Minidump folder is filled so I posted the last two in RAR format for you guys to check out.

Answer:Computer STILL shuts down randomly

hello...

Try booting in Safe Mode and de-check 'Automating Restart' setting.
This way you will see error message.
Go START > RUN... > type MINIDUMP and hit Enter.
If you have 'dump' files, post them here...
Maybe you have viruses which are causing your PC to restart...

If it is not software failure, I would suggest to go into BIOS and check CPU and Motherboard temperatures. Poste them here...

Is your PC dusted from inside??? If it is, maybe CPU is over-heating...

And tell us what make/model PSU you have...

Keep us posted...

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Sony Vaio VPCEH390X
Intel 5 - 2.5 Ghz
4GB RAM
Windows 7 Home Premium(64x)
BIOS: InsydeH2O Version 03.60.51R0190Z9
 
 
Computer is randomly shutting down(no BSOD) and the event log comes with 3 consistent errors I'll post below then ultimately ends with the 41 Kernel Power Critical.
 
I'm ran TDSSKiller, Malwarebytes, downloaded AVG with the TuneUp and ran test, and did chkdsk.
 
Source: DHCP-Client
Event Id: 1001
 
Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x74E50BC0E1B7.  The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Dhcp-Client" Guid="{15A7A4F8-0072-4EAB-ABAD-F98A4D666AED}" /> 
  <EventID>1001</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>3</Task> 
  <Opcode>75</Opcode> 
  <Keywords>0x4000000000000000</Keywords> 
  <TimeCreated SystemTime="2013-11-07T06:31:31.146449600Z" /> 
  <EventRecordID>6742</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="1088" ThreadID="3108" /> 
  <Channel>M... Read more

Answer:Computer randomly shuts down

Hi, there are a few different things that can cause a PC to shut down suddenly. Can you describe what happens when it randomly shuts down, e.g. does it actually go into a shutdown sequence, does the screen suddenly go blank and all of the hardware shut off, does it freeze?
 
Also, does your machine have a CD/DVD drive, or did you install any emulation software for mounting ISO files? There's an error in your event log that makes me think there could be a problem there, specificially:

Error: (11/07/2013 09:59:31 PM) (Source: sptd) (User: )
Description: Driver detected an internal error in its data structures for .

Error: (11/07/2013 04:12:25 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
sptd

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