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Blue screen & now won't start in safe mode, screen goes black

Question: Blue screen & now won't start in safe mode, screen goes black

I received the following error message when I attempted to restart my computer:

C0000218 Unknown Hard Error

When I restarted after the blue screen it went into a check disk but would not finish the scan.

I have tried to start the computer in safe mode with internet connection and after a few minutes the screen goes black. I've tried to start it using last known configuration and the screen goes black. Everything I try ~ the screen goes black.

Help!!!!

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Preferred Solution: Blue screen & now won't start in safe mode, screen goes black

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Blue screen & now won't start in safe mode, screen goes black

I'm writing from my husband's laptop because my desktop is completely dead.

We were out of town for several days and when we returned my desktop was running very slow so I attempted to restart it. It locked up, I pressed/held the power button and when it restarted it attempted to run a disk check. The disk check locked up and I had to press/hold the power button again. When it restarted I got a blue screen ~ stop: C0000218 unknown hard error.

Sometimes when I attempt to restart it I get: checking file system on C:
file system = NTFS

When I attempt to restart it in safe mode, safe mode with networking or starting in last known good configuration I get . . .

multi(0)disk(0)rdisk(0)partition(2)\windows\appPatch\drvmain.sdb
multi(0)disk(0)rdisk(0)partition(2)\windows\system32\drivers\ . . . (various items)

Now it won't start, not even in safe mode. Everything I try ~ I just get a black screen.

** I just tried to restart AGAIN and it ran disk scan, said it had completed disk scan and would restart, the screen went black when it attempted to restart and the screen is still black and it won't restart.

What can I do to get my computer back?

Any help will be greatly appreciated!

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Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...

Ideas?

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Hello. I am trying to fix an HP G62-367DX Notebook PC.
Operating sys: Win 7, 64bit, AMD Turion(tm) 530II Dual-Core Processor, 4GB, 2.50GHz. I had this laptop since December of 2010 and on June of 2013 is when I used my notebook PC and was initially of no use. I have been working on my laptop on and off since. I am not afraid to open the sucker up and get this thing up and running.

The problem started out with what most ppl call it, the "blue screen of death". Like most ppl, I did ignore the blue screen and did a restart which brought me to the normal Windows screen and then it would start back up just fine. I found this in Device Manager's (Hidden Files):
Non-Plug and Play Drivers
-! ehdrv
-! epfwwfp
-! Security Processor Loader Driver
I am not sure if it has anything to do with what it was the blue screen situation, but I tried searching on the net on what it all meant and to see if I was able to fix it, but before I was able to do something about it, the blue screen kept popping up and it was getting worse.

The problem progressed to where on Windows startup it would just stop there, blue screen would pop up and of course I had to restart it and do an F8 key press for Safe Mode. I had to work on Safe Mode for a good couple of weeks before I can figure out the problem/s. I believe I had went into the system and found out it had something to do with some kind of error... *sigh* I did write it down, but that was like a month ago and I am unable to locate my ... Read more

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I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

Answer:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

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Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

Answer:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - 4.9.218.0 (KB3140527), released about a month ago. In fact there is already a thread here: http://www.bleepingcomputer.com/forums/t/606422/windows-vista-x64-bksod-after-login-or-no-access-in-normal-mode-suspect-mse/. The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
 
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

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Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

Answer:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - 4.9.218.0 (KB3140527), released about a month ago. In fact there is already a thread here: http://www.bleepingcomputer.com/forums/t/606422/windows-vista-x64-bksod-after-login-or-no-access-in-normal-mode-suspect-mse/. The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
 
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

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first the black screen pops up about a hard/software change but i can not get passed the blue screen many thank yous

Answer:help cannot start in safe or any mode blue screen thanks

You should provide us with more information. What is the error message you get on the blue screen ?

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I recently attempted defragmenting my registry with Registry Medic ( or smth like that), imidiatly after the restart I was not able to access my computer at all. Safe mode generates the same error massage as the normal start up. The Win 7 startup recovery can not fix the problem.

I'm attaching a pic of the blue screen. It flashes for a few seconds and then the computer restarts.

My hardware is as follows:
toshiba satelite P305-S8842 Laptop
Intel core Duo T5750
ATI radeon 3470
OperaTION SYSTEM: WIN 7 x64 Ultimate

Pls help, I have some very important files on my hard drive!

As for viruses , I have Avast free and Malewarebytes. I had a suspicion that a facebook application by the name of:"31 Things You Never Say To A Teacher" has added smth to the registry and that is why I attempted a clean and a defrag it in the first place. Unfortunately stupidly I did not back it up first.

Is there a way to at least save my files?

Here is the pic of the error, sorry if its a bit smuggy(it was taken with a cell phone)
Main error code STOP: 0x0000000F4
 

Answer:Blue Screen at start up, no Safe Mode Pls help!

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I recently attempted defragmenting my registry with Registry Medic ( or smth like that), immediately after the restart I was not able to access my computer at all. Safe mode generates the same error massage as the normal start up. The Win 7 startup recovery can not fix the problem.
I'm attaching a pic of the blue screen. It flashes for a few seconds and then the computer restarts.
My hardware is as follows:
toshiba satelite P305-S8842 Laptop
Intel core Duo T5750
ATI radeon 3470
OperaTION SYSTEM: WIN 7 x64 Ultimate
Pls help, I have some very important files on my hard drive!
As for viruses , I have Avast free and Malewarebytes. I had a suspicion that a facebook application by the name of:"31 Things You Never Say To A Teacher" has added smth to the registry and that is why I attempted a clean and a defrag it in the first place. Unfortunately stupidly I did not back it up first.
Is there a way to at least save my files?
Here is the pic of the error, sorry if its a bit smuggy(it was taken with a cell phone)
http://img265.imageshack.us/img265/1110/img00099c.jpg
Main error code STOP: 0x0000000F4

Answer:Blue Screen at start up, no Safe Mode Pls help!

Download a copy of Ubuntu, burn the ISO as an image file and boot from it...Select the live CD ( ..Try ubuntu without installing it to your system ) You will now be able to access your hard drive and backup your files.. Once you have everything backed up, do a clean install.... BTW stay away from registry tools...as you have discovered, they cause more problems than they are worth...

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My son turned on his computer this evening and got the dreaded blue screen. Says "stop c000021a (Fatal System Error) The windows logon process system process terminated unexpectedly with a status of 0x0000135 (0x00000000) (0x00000000)
The system has been shut down."

This happens starting up with or without safe mode.

Any suggestions?
Is it a virus or hard drive problem?
Thank for any help.

Answer:blue screen-won't even start in safe mode

If you can, reboot the computer and after the initial screen start tapping the F8 key. If the option "last known good configuration" is offered, arrow down/up to it and select Enter. Give it some time to do it's job and hopefully that will work. More reading here:http://support.microsoft.com/default.aspx?...kb;en-us;156669

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I hope this is the right place. I have suspicions that a virus may be involved somehow, though I myself can't verify it...

The problem: whenever I try to boot into safe mode with on my laptop (Alienware m15x--please hold all snickering until my problem is solved plz), it either fails the execute all the necessary processes or throws a bsd at me before the login screen can appear.

This is troubling on its own, but my girlfriend's laptop (Latitude D531) has started to do the same thing (same error numbers on the bsd and everything) in addition to not booting in normal mode at all.

The only similarity I can see between the two is that they were both exposed to a w32.beagle virus some time last week. I honestly don't know what exactly this virus does, but from what I've skimmed, it seems to download other malicious software. My Symantec logged and quarantined the threat as soon as it appeared (it was on a co-worker's flashdrive apparently), but I got a bsd after that anyway and I've gotten some notifications letting me know Symantec is blocking traffic from an IP address attempting to contact me. We tried another flashdrive in mine after that (we were transferring files between our laptops) and then put it in her comp. That's when problems started for her.

Her sound disappeared (I went through all the bugfixes windows suggests), and now, of course, her os won't boot at all. She has another comp to work on so she's not very concerne... Read more

Answer:Blue Screen on Safe Mode Start-Up

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I have run several scans on my comp with super anti-virus, malware bytes, and microsoft security essentials. I have even used the online scanner at microsoft.com and they say I am virus free. Yet today someone accessed the ftp panel of my website with my stolen password and uploaded 2 files with trojan viruses. I am not the most computer literate and posess only basic skills at this point. I was told that super antispyware could be run in safe mode and would detect any remaining problems that way. Everytime I try to log into safe mode it goes to the blue screen that says windows had to be shut down. The message indicates I should run chkdsk/f to look for hard drive problems. When I click the start menu and then run and type in chkdsk/f it says it cant be found. I dont know if I have a virus or some other technical problem going on. I cannot start windows in any form of safe mode...ie safe mode, safe mode with networking, or safe mode with command prompt. Can someone tell me what I should do?

James

Answer:Cannot start in safe mode...I get the blue screen.

Hi .Can you login to XP normally? I don't see any indication, I see several references to booting into safe mode.What is the exact BSOD error message that you received?Why...are you trying to boot into safe mode?System manufacturer and model?Louis

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My desktop PC begins to start up like normal, however after the little horizontalloadin bar disappears the screen goes black and the monitor actually goes into idle mode. I have no cursor and CTRL+ALT+DELETE is no good. If i reboot I'm able to start up in safe mode both with and without network support. I've tried to restore the system which didn't work. I bought the PC with Vista Home Premium on it so have no install disc. If anyone can help i would really appreciate it. I'm new to this. I've not recently installed anything or ran any updates...Thanks
 

Answer:screen goes black at startup..will only start in safe mode

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HI,
 
i HAVE A BLACK SCREEN ON STARTUP. F8 WON'T WORK, SO I CANNOT ACCESS SAFE MODE, LAST KNOWN CONFIGURATION... ETC.
 
IF I VERY QUICKLY PRESS ESCAPE, I CAN GET OPTIONS FOR F1, F2, F9, F10, AND F11 (THOUGH THE LATTER, SYSYEM RECOVERY, JUST PLUNGES ME INTO MORE BLACK)
 
F2 - SYSTEM DIAGNOSTICS - TAKES ME TO VARIOUS OPTIONS WHERE I CAN TEST OR TUNE THE SYSTEM, HARD DISK, MEMORY, BATTERY ETC. I'VE DONE THE QUICK TESTS ON MOST OF THESE AND EVBERYTHING SEEMS TO PASS WITHOUT ERRORS.
 
THE MACHINE SEEMS TO BE WHIRRING ALONG AS IT USUALLY DOES, THE FAN IS FINE, NO BAD SOUNDS OR DEAD AREAS.
 
I'M RUNNING WINDOWS 7 HOME PREMIUM ON A HP COMPAQ CQ58 LAPTOP.
 
PLEASE HELP, R
 
 

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Hi im having trouble with my computer ive already had to reset to factory settings and lost all my personal files. One day a regular windows update was updating then all of a sudden my computer restared its self and when it turned back on there where black and red lines down the screen. Now i have to start it in safe mode with networking, the check for solutions says its something to do with the nvidia GeForce 7500 LE card or driver. I tryed reinstalling the latest driver for the graphics card with no success. As i cannot start in normal mode i can not run windows uptate to see if that will work, i have also reset it to the factory settings with no joy. I dont have any Windows discs, recovery discs or backup discs. Any help will be apprieciated.Thanks for your time.                                    Marc Hawkins

Answer:red and black lines down screen only start in safe mode

Quotei have also reset it to the factory settings with no joyIf so, it looks like you need new video card.

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I recently came home to my computer off and when I went to turn it back on, it started up with a black screen after the windows logo with just the cursor available. Things like ctrl-alt-delete did nothing so I tried booting up in safe mode which ended up with same black screen and cursor.

I then went to search the internet for possible fixes and have done/verified the following:

Used boot CD and ran Start-up repair, told me to remove any mp3 players or USB devices and try starting again, didn't work (nothing was connected in the first place). The start-up repair log appears to identify no problems with the system.

It's not a hardware issue, the drive itself has been checked on another computer and I've already used a new drive and installed a new copy of windows using the same computer.

Not a virus issue, scanned the drive for viruses and did a chkdsk on it, neither of which turned up anything.

Unfortunately there are no restore points saved so I can't just revert to an older profile.

Since I can access the drive on another computer, is there any program I could run to try and fix the problem? This seems to be the only thing that hasn't been covered in other topics similar to this one which I've found online.

This is my last resort so any help that you can provide will be greatly appreciated,
Thanks!

Answer:Black Screen on start-up in regular and safe mode

Did you take the cover off and make sure all cables are connected, make sure that your RAM is seated properly. Just anything that might be loose. From what you say, the HDD seems to be OK. It would seem that making sure everything is connected OK would be the next step. Let us know.

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HI,
 
i HAVE A BLACK SCREEN ON STARTUP. F8 WON'T WORK, SO I CANNOT ACCESS SAFE MODE, LAST KNOWN CONFIGURATION... ETC.
 
IF I VERY QUICKLY PRESS ESCAPE, I CAN GET OPTIONS FOR F1, F2, F9, F10, AND F11 (THOUGH THE LATTER, SYSTEM RECOVERY, JUST PLUNGES ME INTO MORE BLACK)
 
F2 - SYSTEM DIAGNOSTICS - TAKES ME TO VARIOUS OPTIONS WHERE I CAN TEST OR TUNE THE SYSTEM, HARD DISK, MEMORY, BATTERY ETC. I'VE DONE THE QUICK TESTS ON MOST OF THESE AND EVERYTHING SEEMS TO PASS WITHOUT ERRORS.
 
THE MACHINE SEEMS TO BE WHIRRING ALONG AS IT USUALLY DOES, THE FAN IS FINE, NO BAD SOUNDS OR DEAD AREAS.
 
I'M RUNNING WINDOWS 7 HOME PREMIUM ON A HP COMPAQ CQ58 LAPTOP.
 
PLEASE HELP, R
 

Answer:black screen on start up, can't access safe mode etc

Is therer a blinking cursor in the upper left corner?

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I'm getting the blue screen of death a few seconds in to booting windows xp (32bit). It was working fine last night and i left it on to go into another room and when i came back the blue screen message had appeared and has done ever since. Stop code is : 0.0000008E

When i run in safe mode to code is 0.00000050 and i get the error message page_fault_in_nonpaged_area

All my uni work is on this computer so I really need to get it back! Any help would be really appreciated

Thanks

Clare
 

Answer:Blue screen of death help? Cannot start in safe mode

Go Here ----> "STOP 0x00000050" or "STOP 0x0000008e" and follow the step set out by MS.
 

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I have been infected by some sort of Trojan.I have been able to get rid of this in the past by going into "safe mode" and using system restore.I am running Windows XP sp3.I cannot even stat computer now.When I was first informed of infection I was able to start windows normally...I tried  to start in "Safe Mode" a few times and got blue screen.Now I am unable to start windows normally at all.Any help or suggestions GREATLY appreciated.I am not a expert so please bear with me....Thanks

Answer:Cannot start in safe mode.Geting blue screen..please HELP

You need to go HERE and follow the directions EXACTLY.  A specialist will be with you.

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I'm getting the blue screen of death a few seconds in to booting windows xp (32bit). It was working fine last night and i left it on to go into another room and when i came back the blue screen message had appeared and has done ever since. Stop code is : 0.0000008E

When i run in safe mode to code is 0.00000050 and i get the error message page_fault_in_nonpaged_area

All my uni work is on this computer so I really need to get it back! Any help would be really appreciated

Thanks

Clare
 

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i have dell dimension xps gen 2 pc and i'm having this blue screm issue and error msg saying windw will shut down to prevent damage and so on. i can not start in safe mode at all
this is where the problem is some where here.

stop:0x0000007B(0xF789E5........................
so i use OS cd to try to repair it, i run chkdsk /r and all file was repair good so shut down the pc using the front botton then restart and still having the same issue.
could be anything i'm doing wrong or what. i really like extrat some file still in HD.
please help me
thnks
 

Answer:Blue screen error can't start up on safe mode

How old is the hard drive... and how old is your XPS Gen 2... which has always been a lot of trouble in our shops.

Sounds like a hard drive failure or a memory failure or something else big like a cpu fan failure.
 

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Hi there!

I'm here after spending most of yesterday trying to figure this out myself. I should have just come straight here because you guys have ALWAYS fixed my computer problems in the past.

My computer:

Windows Vista Home Premium (6.0, Build 6002) Service Pack 2; HP Pavillion m9100t; Intel Core 2 Duo E8400 @ 3 GHz; 2.47 GB Ram; 32-bit OS; NVIDIA GeForce 8800 GT; DirectX 10

Problem started when I turned on my pc yesterday morning. I had been walking around doing things and did not notice that it had failed to boot correctly. It was on a repair screen for some time and eventually notified me that it could not repair startup problem. After this I rebooted again and told it not to go to repair but to boot normally. It then went to a blue screen page which of course went by too fast for me to see much. I rebooted, this time in safe mode with networking. I set my computer not to automatically restart and then rebooted again so that I could read the bsod. I wrote down the stop error codes and rebooted to safe mode with networking again. Long story short, I didn't know what the error codes were, but I figured I could search them online. I ran all of my virus and malware scans, got the most recent windows updates (had already been at service pack 2, but there were some other updates) and started surfing the web for solutions. This was done over a period of time since I was also doing other things in the house. I did find that once in every 4 or 5 reboots, it will re... Read more

Answer:Blue Screen at start up, works in safe mode

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i recently hooked my computer back up to the internet after about four to five months of not being connected. It was ok at first but i think i forgot to update my avg straight away. then i got the blue screen message appear while i was out the room. so i turned my computer of it restarted with a green background on my desktop and a message saying your computer is infected. i tried to download avg and struggled with this for a while then it found a trojan and then locked up i restarted and the blue screen appeared again i tried to start in safe mode but i just keep going back to the blue screen. O n the blue screen it says i should check with vendor for any bios updates, disable bios memory options such as caching or shadowing. at the bottom it says technical information.*** STOP: oxoooooo7e (0xc0000005, 0x80537009, 0xf78be508, 0xf78be204). Please tell me some good news i have all my music on this computer and no back up>> i know ......stupid please help[

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hp laptop when i start up my laptop it goes to a black screen an freezes and when i try safe mode it freezes at

loading: \windows\system32\drivers\crcdisk.sys

I have tryed repairing and reloading microsoft still the same error. if any one knows how to correct this problem please help!
 

Answer:Vista start up screen black safe mode is stuck

hi you should have a recovery partition this should help
Restore the PC to its original condition with the HP Recovery Manager if Windows Vista is not accessible
If the PC cannot launch into Windows, it may still be possible to use the HP Recovery Manager on the hard drive to restore the computer to its original operating condition by first pressing the Power button to start the PC, and then pressing the F11 key to start the HP Recovery Manager. NOTE: Depending on the BIOS version, your computer may display multiple prompts during startup including F11 to start System Recovery. Pressing the F11 key on a computer with an HP factory image will start System Recovery even if the prompt is not displayed
 

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Hi guys, I've got a nasty virus on a laptop that I cna't get rid of (not yet anyway) I have not yet run HijackThis! or GMER, however I have run ComboFix, it found and deleated a file on the D drive called installer.exe. No changes. Here are the symptoms:

1) When booting into normal startup it takes about 5 minutes to get to the desktop. That is from the time I see the Windows Loading screen until the screen goes black.

2) Once I have officially logged in the screen is black. All I see is the mouse courser. Pressing ctrl alt del does nothing. Neither does pressing the Windows key.

3) Booting into safe mode brings up the desktop and the computer workes fine then.

4) All of the System Recovery files have been deleated.

5) Going to the Avast website brings up the "This site has been marked as harmful and is being blocked" screen.

6) If I make any changes to startup using the msconfig command and then restart the computer the system will hang on the Windows loading screen, restart, and then revert itself back to the way it was before (black screen)

7) I cant run a virus scan (or do anything else) in Avast (this isnt really the virus's fault, avast dosent work in safe mode.)

I'll post the logs of HijackThis! tonight, but I would like if anyone has any suggestions to help me out before then.

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Hi guys, I've got a nasty virus on a laptop that I cna't get rid of (not yet anyway) I have not yet run HijackThis! or GMER, however I have run ComboFix, it found and deleated a file on the D drive called installer.exe. No changes. Here are the symptoms:

1) When booting into normal startup it takes about 5 minutes to get to the desktop. That is from the time I see the Windows Loading screen until the screen goes black.

2) Once I have officially logged in the screen is black. All I see is the mouse courser. Pressing ctrl alt del does nothing. Neither does pressing the Windows key.

3) Booting into safe mode brings up the desktop and the computer workes fine then.

4) All of the System Recovery files have been deleated.

5) Going to the Avast website brings up the "This site has been marked as harmful and is being blocked" screen.

6) If I make any changes to startup using the msconfig command and then restart the computer the system will hang on the Windows loading screen, restart, and then revert itself back to the way it was before (black screen)

7) I cant run a virus scan (or do anything else) in Avast (this isnt really the virus's fault, avast dosent work in safe mode.)

I'll post the logs of HijackThis! tonight, but I would like if anyone has any suggestions to help me out before then.

Answer:Windows 7 black screen on startup, have to start in safe mode.

Try going into safe mode with networkingRun MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan b... Read more

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PLEASE HELP

My laptop hp pavilion starts up and freezes on a black screen. it doesn't load so i tried safe mode and it gets stuck on.

Loading: \windows\system32\drivers\crcdisk.sys
I tried windows reload and repair and same issue even after i reloaded and repaired it. Can some one please help me!

David
 

Answer:Vista start up screen black safe mode is stuck!!!!

hi try this
Restore the PC to its original condition with the HP Recovery Manager if Windows Vista is not accessible
If the PC cannot launch into Windows, it may still be possible to use the HP Recovery Manager on the hard drive to restore the computer to its original operating condition by first pressing the Power button to start the PC, and then pressing the F11 key to start the HP Recovery Manager. NOTE: Depending on the BIOS version, your computer may display multiple prompts during startup including F11 to start System Recovery. Pressing the F11 key on a computer with an HP factory image will start System Recovery even if the prompt is not displayed
 

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Relevance 104.55%

I am only able to start windows...it keeps rebooting giving me a blue screen

I followed the steps on your previous threads and have attached the files. Thanks

Answer:Minidump Problem - blue screen only able to start in safe mode

Code:
Advanced SystemCare 7 "c:\program files (x86)\iobit\advanced systemcare 7\asctray.exe" /auto NT AUTHORITY\SYSTEM HKU\S-1-5-18\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Advanced SystemCare 7 "c:\program files (x86)\iobit\advanced systemcare 7\asctray.exe" /auto .DEFAULT HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence. If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything. 10 Tips on How to Properly Maintain Your Computer

Reduce items at start-up: Startup Programs - Change

Perform a clean boot: Troubleshoot Application Conflicts by Performing a Clean Startup

Avast contributes to BSOD's, Please remove it for testing purpose. Use Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other security software:

Microsoft Security Essentials - Free Antivirus for Windows

Malwarebytes - Free

Good... Read more

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Hi I'm running Windows XP Service Pack 3 on my HP Pavillion ZE4800 (I know, kill me please).

I am not on that computer right now.

When I press the power button and it begins to boot within 10 or 15 seconds or so I get a flash of a blue screen which has text in white which I cannot read as it goes by too fast. After the blue screen flashes, my computer turns off and automatically begins to restart.

At first I had not gotten the F8 boot option screen, and the aforementioned process occurred, but in subsequent times the screen did appear. I attempted the 'Start Windows Normally' option and blue screen flash etc., occurred. I found that even starting in 'Safe Mode' does the exact same thing. The only configuration in which I found that I can actually get Windows running is 'Safe Mode with Command Prompt'. I the only option I have not tried is 'Safe Mode with Networking' as I have my desktop for internet to resolve these issues.

I tried booting from the XP CD and do a system restore but the blue screen again appears, turning off my laptop and starting it again.

I believe I somehow switched from 'Safe Mode with Command Prompt' to regular safe mode by opening the Task Manager > New Task (Run..), and opening up C:\XXXXX (whatever is in the drop down box). Only after this does my desktop appear and I get this error message:

"Windows cannot find '/idlist,648:1404,C:\Program'. Make sure you typed the name correctly, and then try again. To search for a file, cli... Read more

Answer:Can only start in safe mode, blue screen flashes, restarts

http://www.myfixes.com/articles/system

try the above webpage process to do a System Restore

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I recently got the winhost.exe virus on my laptop. Booting to windows was working fine it loads into windows and ran fine except some programs were running slow. But this virus has disabled my virus protection programs and does not allow me to run any .exe files saying that "the file is not a valid win32 file". It prohibits or does not allow me to go to a different restore point and most importantly run in safe mode. I get a blue screen of death saying the computer has an error, virus or hard drive problem and shuts down when I tried to run in safe mode using the <f8> key.

In order to run in safemode some other technitian told me to 1) go run prompt 2) type msconfig 3) select the middle tab on top 4)check on safe boot box 5) click apply 6) restart. Hoping this would bypass the virus and go into safemode this is what I did.

Now I can not start the computer because every time it loads windows the system wants to go into safemode which the virus will not allow.

Please help me reconfig my windows so it starts again.

I have tried all the options on the boot option screen when pressing <f8> and none worked. Is there a way to load windows again without reinstalling?
 

Answer:windows gives blue screen of death trying to start in safe mode

Welcome to TSG....

Do you have the recovery disk set for this Dell computer?
 

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Can someone help me fix windows?
Every time I try and start the computer a BLUE screen comes up and i have to restart on safe mode to use my computer at all.
HELP ME PLEASE!!!!!!!!!!
 

Answer:XP blue error screen, wont start, only on safe mode.

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Problem: when restarting a Compaq Presario CQ61-411WM, the first thing you see after red Compaq logo screen is:
Windows Error Recovery:
and options of

Launch startup repair (recommended)
Start Windows normally

After choosing either option, here is what happens:
Starting Windows
Windows is loading files
the blue windows logo background screen begins to load with arrow and active circle,
another window tries to pop up then goes away (about 1/2 the size of the screen),
then the screen stays on the windows logo background screen with the cursor arrow actively moving when moving the mouse.

We have tried multiple forums on fix options, using either options of F8 to try to enter into safe mode, or resolve, or restart as last safe (or similar verbiage) results the same.
 

Answer:Start up blue screen with arrow, can't boot safe mode

hi,if you have windows 7 install disc or you created a repair disc then set BIOS to boot from the DVD rom drive,pop in your disc exit BIOS saving settings.when the pc starts watch for the "press any key to boot from dvd" loading files will appear on screen.select language/keyboard settings on next screen,on the following screen click on the "repair your computer" line which will take you to the System recovery options,DO NOT CLICK ON INSTALL NOW. next screen System rcovery options will search your hard drive and insllation,next select the windows 7 installation to perform the startup repair on and click on next.on this screen click on the Startup Repair line.
The Startup Repair tool will now search for problems with files that are important to the proper functioning of Windows 7.

If Startup Repair finds a problem with an important operating system file, the tool may suggest a solution of some kind that you have to confirm or may solve the problem automatically.

Whatever happens, follow the prompts as necessary and accept any changes suggested by Startup Repair.

Important Note:

If you want the Startup Repair to work properly, you must remove any flash drives or other USB storage devices, like external hard drives, from your computer before running the tool. Due to the way some computers report the storage space on USB connected drives, the Windows 7 Startup Repair may incorrectly report that it found no problems when in fact there may actually be an iss... Read more

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Thank you so much for your help.  I've gone through this site before and have been so happy with you all.  I have a blue screen of death on my computer using Windows XP.  I've tried to push F8 and start in safe modes multiple times but nothing works.  I saved Vipre Rescue to a flash drive and to a DVD but cannot get either to load. Please help me.  I have time sensitive things on this computer and need to recover.  

Answer:Blue Screen of death-can't start in safe mode, Windows XP

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To help Bleeping Computer better assist you please perform the following steps:
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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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from another thread i read to download the service pack 4 for my windows 2000 pc.....i downloaded it and attempted to load it into my harddrive......there was some error on my pc so the entire service pack would not load at all but it was still on my computer sitting there. i looked and tryed to delete it since it was unusable....it told me that my computer might not run properly if i deleted it.....but since it never really was loaded onto m hardrive correctly i did not think it could do much damage....i deleted it....i logged off my computer.....a few hours later i came home and turned my computer on....within about 15 seconds of turning it on a blue screen popped up saying it could not find the source or the entry to the computer?? ...bottom line is that it would not boot correctly at all. i attempted many times yet the same thing happened. it also prompted to boot in safe mode. i did that but the blue screen popped up again. i am typing this on back-up computer that we have. i was wondering if anybody knows what i can to with my computer to fix it or get it fixed professionally which is a strong option. But I was wondering to see if there was anything that I could do before bringing it to a computer pro.i am fairly advanced with computers but this boggles my mind and I do not know what to do. if anyone knows anything to help me it would help alot.....thanks...
 

Answer:Blue screen before boot...won't start in safe mode or anything..nothing works.HELP!

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Relevance 104.14%

Like the title says, my computer is stuck on a black screen. I downloaded an update and was instructed to restart the computer. After restarting the computer it went to a black screen. It won't do anything past that. I've tried starting it in safe mode but always with the same result. I have no idea what to do with this short of taking it to Best Buy to have the geek squad take a look at it and frankly I don't feel like doing that. If anyone knows how to fix this or has any suggestions, I'm open to anything. Please help.
 

Answer:Computer stuck on black screen - wont start in safe mode

Have you tried selecting Last Known Good Configuration from the Safe Mode menu? It sometimes works. Also, if you put in your W7 DVD and select Repair rather than Install after making the language choice, StartUp repair might help and if it does not, try System Restore.

 

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I posted this on the malware thread, too, but I'm not sure if it goes there or here:

My husband got HDD Control malware on his computer (XP SP2) this morning and has spent all day trying to get it off. He used a suggestion in the forum of trying Superantispywear and it seemed to work. However, after about 20 min of being able to use his computer again, it started to randomly play bits of audio (again), but he did have control of the computer again. That wasn't OK. He updated the SuperAntispyware and tried to scan again. He was skype chatting to friends during the scan and he decided to close some windows. The computer slowed to a crawl and he had to restart.

Well, we did various things to try and get it started (safe mode, etc), but the main problem now is that he can't get past the login screen. It's black w/ the white arrow. That's it. Nothing else.

He can get it to boot in save mode, but that's about it.

He doesn't have a Windows CD (his computer didn't come w/ it) so he can't use window's application.

any help is desperately needed!

Thanks,

Kara
 

Answer:Help! Login screen is Black w/ white arrow and can't start except safe mode

Hi Kara,

I got this trojan today too, and it took me all evening to fix.

First I tried Avast but I got part way into its scan twice and my computer shut down. For a while it wouldn't let me do anything, not even open Chrome to go online, but after another shut down and restart, it allowed me to open Chrome. This time I did not touch or try to shut the fake warning pop up.

I went to Microsoft.com and downloaded Microsoft Security Essentials (free) and scanned my computer. It took a long time but it found the trojan and then deleted it. After restarting, everything seems back to normal, I just had to delete the HDD Control desktop icon.

Maybe if you keep rebooting it will eventually restart so that you can do something. Otherwise, I'd take it to a repair place and see if they can get it to restart for you and then use Microsoft Security Essentials.

Good luck
 

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So I recently updated Intel HD graphics to the latest version.I had some issues with Windows update installing an update and it was stuck installing. I tried to fix it using System restore.After the restore, the lenovo logo showed up and loaded, then a black screen showed up. After a while, Lenovo veriface (I use them to login) showed up but it was flickering/flashing.( The camera was also blinking). After it verified my face, I couldn't see anything it was full of black screen, if I closed the lenovo veriface, it wouldn't show the windows graphics interface.I tried to press F8, shift +F8 in the beginning , nothing seemed to work.I could open UEFI bios settings by pressing f1 though. In that, I tried to change the graphics to UMA, it also didn't work. F10 also worked, it opened windows boot manager but it only displayed my hard diaj.I have a lenovo g50-80 with windows 8.1 64 bit.I think by reinstalling the Intel HD graphics, it could be fixed but since I couldn't login in normal boot or safe modePlease help!













Solved!

Go to Solution.

Answer:After system restore, screen flickers on welcome screen with black screen and no safe mode

hi Aashib,
 
Welcome to the Forums.
 
From your observation, it looks like the System Restore didn't completely pushed through the restore point that you've chosen.
 
Can you try the following:
1. After logging in via Veriface and getting a black screen, press the Ctrl+Shift+Esc key (this should open Task Manager). If the Task Manager window opens, try one of the following:
  a. click on File > New Task (Run...) and type rstrui to open System Restore and try to choose a different restore point.
  b. If there are no other restore points, type explorer instead and see if you get the desktop/metro screen then perform a clean boot and observe.
  c. If nothing happens after typing explorer, type msconfig, navigate to the Boot Tab and Tick on Safe Boot (minimal) then hit OK to restart. Once the machine boots into Safe Mode, perform a clean boot, untick Safe Boot (minimal) under msconfig and observe the machine in normal mode.
     - Link to picture
 
2. If Step 1 doesn't work, try to Enter the Push-Button Reset (PBR) mode - this is like a recovery environment to restore the pc from a previous working state. To do this, hold the power button while Windows 8.1 is loading up ---this is where you see the spinning white dots (you may need to do this 2-3 times). If successful, you should be able to see an automatic repair screen to repair the damages system files. If it fails, ... Read more

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Ok...so JohnWII has been helping me with a networking problem in the networking forum and he suggested I start in SAFE MODE to do a step for what we were fixing. I tried using F8 on startup but when I clicked on SAFE MODE it would start and then give me a blue screen saying I encountered an error or something to that affect and then would restart and bring me back to the same screen asking what to start up in...so I started normally and googled "cannot start Windows XP in Safe Mode" It brought me to bleepingcomputer and there it said you could try and start it up manually by going to msconfig and checking off SafeBoot and then restarting when it prompted you to. I did that and it did the same thing as before with the blue screen and restarting again...except now I can't go back to starting normally because I have safeboot still checked.....so it just continues to reboot over and over...I have it shut off right now(prob not the best thing to do but I just held down the power button)...please tell me there is a way to get my computer back on! I have a Gateway Notebook running WINDOWS XP.
 

Answer:Can't start in Safe Mode...get blue screen...now laptop won't stop restarting

I am having a similar issue. The computer was stuck (after an overnight update?) and i had to hard boot it. Now it seems like the boot sectors are corrupt. Went through the BIOS settings and even tried the hard drive check from there, where it failed test #2. I've hooked that hard drive up to another computer to check it out and all files are still accessible. What I want to do now is try and load XP onto another spare drive to be able to boot the other computer.

Any idea how to load (not mirror) XP onto an external drive from a Vista machine which will then be used as the C drive on the other laptop?
 

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Turn computer on, it only gets to the black screen w dell on it and lower right corner shows f2 set up and f12 boot options but those don't work,will not start up n safe mode
 

Answer:Vista Dell Studio black screen froze can't start in safe mode

Were there any symptoms/problems prior to this?
Remove the battery. Hold the power button down for 30 seconds. Try to boot with and without the battery.
If F2 and F12 don't work you have a serious problem,
Have you tried booting from a CD/DVD?
 

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I went to my grandparents today and my grandfather might have messed up his computer again.

He has windows XP and I am unsure if he added any new programs or anything because he did not know the answer. When I turn it on, the desktop comes up with blue, green, red, and yellow blocks (like someone drew them with a drawing application) and I cannot start the task manager because it says "task manage has been disabled by your administrator" but he is supposed to be the admin. No icons come up and I cannot do anything. I tried to boot the computer in safe mode, but it comes up with a blue screen that says "A problem has been detected and windows has been shut down to protect your computer. If this is your first time you've seen this stop error screen, restart your computer. If this appears again, follow these steps: Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers....ect. The technical information: ***Stop: 0x0000007B (oXF793B524, )x00000000...and there is more, but I cannot see the rest of the numbers (off screen on my monitor--I brought it to my house).

So, is this even the correct forum? If it is not, could you please direct me elsewhere. I would greatly appreciate any help. Thank you in advance.

**Edit: I was able to do a PCRestore and this has solved the problem.*** I know I was supposed to wait and not do anything, but my grandfather was complaining about not having his computer. T... Read more

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HI guys
 
When booting up my laptop in "last known good configuration" mode i keep getting the blue screen of death and the laptop freezes and cuts out and is very over heated. When i have booted up in "safe mode with networking" the latop is still over heating but it dosn't freeze or i don't get the blue screen of death. I am also limited to what i can doin safe mode.
 
Any ideas what the problem could be please chaps?
 
Thanks in advance
 
Tony

Answer:Blue screen of death on normal boot up but no blue screen in safe mode ?

Exact wording of BSOD error message?
 
System manufacturer and model?
 
Conditions/events which may have led to this?
 
When did problem begin?
 
Louis

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Relevance 98.4%

Okay, here's a little background information.

Bought my PC in 2006. Have had to replace 3 video cards since i've bought it. (One was replaced under warranty, the other I bought).

Since I purchased my PC the only parts I have replaced are: My video card, 3 cards later i'm on my most recent one, EVGA Nvidia 8800 GT http://www.evga.com/articles/378.asp

I also upgraded my PSU to an Enermax Pro 82+ 525w. http://www.directron.com/epr525awt.html

OS: Windows XP SP3

Motherboard : ASUS P5BW-LA http://h10025.www1.hp.com/ewfrf/wc/d...name=c00748726

I mainly use my computer for gaming, after my first video card died i was sent a beefier card http://reviews.cnet.com/graphics-car...?tag=mncol;lst after that my PC was no longer under warranty so I had to buy my next cards my self.


My problem:

I left my computer on while making some food, I had world of warcraft opened. When I finished making food I got back to my computer and moved my mouse to get it out of sleep mode. I run a dual display set up, once my monitors loaded up one of the screens was pure white and the other screen was black. I was forced to hold the power button down to turn off my PC. From there on out everytime I boot my computer up I get my PC's loading screen (which i'm able to acces BIOS or system restore) after my PC's loading screen I get the windows splash screen, after that my monitor is pure black. The PC is still on and running but there's no display. I plugged my monitor into my onboard an... Read more

Answer:Black screen after Windows splash screen. Unable to acces safe mode.

bump, please help :(

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Relevance 97.99%

Hello,
After doing a Windows update, my computer gave a Windows looking message that my hard drive was going bad and to back up my data. I was able to save my user files. Then the pc crashed with a BSOD. I disabled restart after crash. Found the error was 0x0000006B (having to do with a corrupt bootcat.cache file.) Could not boot up windows except for semi windows with my windows 7 disk and Chose Repair, in Recovery console, however it told me nothing could be repaired. Through an option to "find a file" under the Recovery option. I managed to copy a GOOD copy of the bootcat.cache file and I appropriately placed it in E:\Windows\system32\codeintegrity (it was ONLY seeing C: as a system partition) my drive letters were all reassigned.

Sorry this is confusing and a lot of info. Bottom line is, my hard drive is not bad, I see windows on it and all my files and the BIOS recognizes the drive. It is firmly connected and NOT hot to the touch.

From a command prompt I did a bootrec.exe /fixmbr and also /fixboot as the pc was not properly booting up. it still would not boot properly

I am totally unable to go to safe mode (hitting F8) No matter what I do, I get a Windows Splash screen and then my screen goes to a Black Screen with a White arrow cursor, the hard drive appears to be trying to work the light flickers) but it just hangs at the black screen

Again, it refuses to allow me to boot to safe mode. It tries to load the Windows S... Read more

Answer:Windows 7 splash screen, then black screen NO Safe Mode

sorry for bumping. it seems people get a lot of responses to their questions and i was hoping to get the same kind of response.

Bottom line is, my computer tries to load Windows (7) with the splash screen, then goes to a black screen with an arrow and stays there.

I am unable to boot to safe mode.

I am unable to do a recovery from booting from the Windows 7 Install CD

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Hi, I have this 4 year old Lenovo Y560(config below)

The discrete graphic card has probably fried a long time ago, so last year when I did a clean install of Windows, I had to disable ATI Card permanently in the device manager using safe mode and used the Intel integrated card. A few days ago, I booted up windows only to encounter, "A disk read error has occurred, press ctrl+alt+del to restart" . I tried to boot up using WIN 7 install disc, but soon after the Starting Windows logo , the screen turns black and I am left with a cursor in a black screen. I tried to boot into Safe Mode but still I encountered a black screen with just the cursor .

I booted with Ubuntu live usb and was able to access all my partition and did back up and even formatted the Windows Partition. I tried to boot using a WinPe and faced the Black screen with a cursor again. I even reset BIOS to default, changed Graphics Adapter from "Discrete' to "Switchable' and vice-versa, but no effect at all. When I boot up using Ubuntu and ran lspci | grep VGA I can see both cards listed. I even tried to boot up using Windows 10 preview disk, still I get a black screen after the Windows loading screen.


I can't afford to buy any laptop presently since I am currently at college, so using Ubuntu for now. Is ther any way to install Windows 7 again? Is it possible to get the ATI Card working properly- reballing, reflow?
Any way to permanently disable the ATI card and get w... Read more

Answer:Black Screen During WIN 7 POST , Black Screen Even In Safe Mode

What other graphics adapter choices are available in BIOS setup? If you choose Switchable is there software on the Lenovo site for your model that's needed? Are you using the Display adapter software from there?

Have you tested your HD with the maker's HD Diagnostic extended CD scan, followed by a full Disk Check on a single disk partition you create?

Then work through the steps for Overcoming Windows 7 Installation Failures - Windows 7 Help Forums including trying an alternate install method (disk><flash stick) with new media. These steps overcome almost all install failures, so you'll be reasonably sure the problem is hardware or BIOS settings if nothing works. But don't skip any steps.

Try Clean Install Windows 10 Technical Preview to see if there's any difference with a more modern OS install. It's already a very polished OS and worth testing this.

1 more replies
Relevance 97.58%

Hello,

I'm working on an emachines T1120 with 256mb of RAM. The problem is that no matter what I do I can't get it to boot all the way into Windows. On startup, I automatically get the Safe Mode screen. No matter which option I choose, it does the same thing: I get the initial Windows screen, then a blue screen appears with the following messsage:

Check with your hardware vendors for any BIOS update. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components restart your computer. press F8to select advanced start up options, then select safe mode.

STOP: 0x0000008E (0xc0000005, 0x80576DCF, 0xA95E52A0, 0x00000000)

Begin dumping of physical memory.
Physical memory dump complete.

I don't have the Windows disk that came with this computer, but I have one from another computer running the same version of Windows. I'm not sure how to use the recovery option - every time I've tried I just get a c:\ prompt. Not sure what to do at that point.

Any thoughts?
 

Answer:Solved: On Bootup: Safe Mode Screen Then Blue Screen

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Blue Screen - Hangs On Xp Logo Screen - No Safe Mode

Hello There, I Would Really Appreciate Any Help.

As Above, I Am Pretty Sure This Has Happened To Other People.

I Installed A New Programme Which Was Downloaded From Bit Torrent(i Am Thinking Now That It Must've Contained A Virus).

Blue Screen - Memory Dump
Rebooted And Now It Just Hangs On Windows Xp Logo Screen.

Tried To Boot Using Safe Mode But No Joy.

Also Tried To Use The Restore Disks And The Xp Disk Itself But It Would Not Boot From Those.

What Do I Do Now? I Dont Want To Format The Drive And Loose All My Files.
 

Answer:Blue Screen - Hangs On Xp Logo Screen - No Safe Mode

If it was unable to boot from the restore disk or XP disk, that indicates that the BIOS Boot Optios are not set to allow it to boot from the CD before the Hard Drive.

Enter the Bios at boot-up time and correct this.
 

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Relevance 96.76%

i have windows home xp edtion on parkard bell.in safe mode it is fine,but when on normal bootup mode it will hang up after 2mins aprox(then restart saying crit error,check hardware etc and being to dump files kernel),on a blue screen.

i tried a different graphics card,but no joy.so i replaced the hdd drive and put a fresh copy of windows xp pro edtion on,but it loads all the files(i have not pressed f6)i just let it run its course on the disc,then it hangs up on the blue screen again with the words(crit error 0x0000007f)check hardware etc and if this is the first time you have seen it try starting windows again.

Thankyou for all your time.
 

Answer:Solved: xp safe in safe mode fine...mormal mode blue screen

Start in Safe Mode and look in C:\Windows\Minidump for crash log files with a dmp extension, like Mini071008-01.dmp. Zip 4-5 of the latest ones and post here as a ZIP or RAR attachment. The log file contains information useful to determine what caused the error, most likely hardware.
 

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Relevance 95.94%

I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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Relevance 95.12%

Out of nowhere my screen turned black when watching a video and ever since I have been getting a blackscreen when starting my pc.
I have reinstalled windows but the problem still occurs on every startup.
I have tried going into safe mode and uninstalling the display driver but when I start my pc I get a blackscreen after about a minute and after that the blackscreens occur right on startup.
When in safe mode however, I can use the pc perfectly and I get no blackscreen.
 

Answer:Black screen, can only see screen in safe mode

By virtue of the fact this is working in Safe Mode but not Normal Mode, this suggests to me there's an ongoing issue with the video driver. What's the make & model of the PC? Does it have a discrete video card or does it use onboard video?
 

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Relevance 93.89%

Hello,

My laptop will not boot. I end up with an empty black screen or a blue screen with no icons, just a cursor. I get choices for 'normal startup' or ' repair' but not safe mode. Any help appreciated.

Answer:Unable to start - black screen or empty blue screen w cursor??

Hello JoLaRo and welcome to Seven Forums.

One of the Forum experts has prepared a couple of tutorials that might help you out.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

If you're still having issues after following the tutorials, please post back.

9 more replies
Relevance 93.48%

Hi there,

Am using a Dell Inspiron 6400 with XP. It'd been running ridiculously slowly recently so I started an AVG scan and AVG immediately threw up a file, which I then deleted, then I got a "fatal error" message flash up. Since then I havent been able to get to the log in screen, it merely goes to the black screen with cursor, and Safe Mode is just a black screen with Safe Mode in each corner. Ctrl Alt Del also doesnt work in Safe Mode for some reason, and I have no CD. Ho ho.

Anything I can do to fix this?

Thanks
 

Answer:Black screen & no log in/black screen in Safe Mode too

6 more replies
Relevance 93.48%

Yea trying to get ino safe mode. When I do hit safe mode and choose my account to log on instead of going to my desk top the screen goes blank and the words safe mode appear in all four corners.
Any help would be great!
Have a good day
John

More replies
Relevance 93.07%

Hello all
First time poster with problem after peforming sys restore on win7 pro 64bit.
Was troubleshooting a problem w/taskbar not staying hidden, tried to restore back 24hrs to when a java update occured. Restore seemed to proceed normally, but upon restart, it boots normally to just before the login screen would appear, then the screen goes black and all that is visible is the cursor , which I can still move.
But that's as far as it gets. Trying to boot in safe mode, or repair mode ends exact same way - can't boot in to try anything
Any ideas??

Answer:Black screen at boot with safe mode, system restore, or repair mode

no one has any suggestions? I also triedtoboot to my win7 dvd to see if I could attempt to repair but again, it only gets thru the windows bootscreen then goes black with only the mouse cursor showing as before.

9 more replies
Relevance 93.07%

Please help!  Over the past week or two my computer has been running slower and slower.  Then lost the ability to download anything unless in safe mode.  Now when opening computer in normal mode get nothing but black screen.  Think I got something when my antivirus software lapsed and I wasn't protected for a bit?
 
Running Windows 7 64
 
Tried running Malewarebytes, Avast, SuperAntiSpyware, Microsoft Defender, sf scan, CCleaner and nothing has helped.  Everything comes back fine. 
 
I'm not very computer savy but from what I have been reading you all can help!  Much appreciated and many thanks for any assistance. 
 
 

Answer:I'm lost. Only open in safe mode. Normal mode give black screen.

Hello ,what is the sf scanBoot to safe mode with Networking and try running these......MiniToolBoxPlease download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.TDSSKillerDownload TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.AdwCleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double clic... Read more

3 more replies
Relevance 92.66%

Hey guys, I seem to be having trouble, and I'm not terribly inclined with laptops and computers, mine is an HP G62 laptop, and that's about as far as I know about it. The other day I went to use it, opened it up, I had 3 tabs open (google chrome), and I tried to open a new tab. All new tabs were freezing, and my itunes had frozen as well. I tried closing the laptop, hoping it would go into sleep mode, but it didn't, it stayed running. I reopened it and the screen stayed off, so I did a hard reset (holding the power button to turn it off) and started it back up. I started it in normal mode, and logged on, but after loading from the log on screen, it went to a black screen with just the cursor, and stayed there. I did another hard reset, and started it in safe mode, and now this is how I'm currently running. I've tried disabling the display drivers and restarting, that worked momentarily, but froze shortly after. Next, I tried a system restore, which did absolutely nothing, and then I ran chkdsk and, again, nothing. After all this, I decided to try uninstalling the display drivers, which, once again, did nothing. This seems to be all the info I have gathered from online, and through friends' help, there seems to be nothing left to do that may fix this problem. Anyone have any idea on where to go from here?

Answer:Black Screen in Normal Mode. Only Safe Mode Works.

Hello ericberard,

 

You?re having a problem with the computer going to a black screen.

 

First test the hardware.


Turn off the computer

As you power it back on, tap the F2 key. This will load hardware diagnostics.

Once the screen loads run the startup test.
 

If this is windows 7 and the startup test pass.


Power back off the computer.

As you power it back on, tap the F8 key. This will load Advanced Boot Options.

Select Last Known Good Configuration.
 

This will take the system back to when everything was working correctly.

 

Clicking the White Kudos star on the left is a way to say Thanks!

 

Let me know how everything goes.

Have a good day.

9 more replies
Relevance 92.66%

Hi all!

Today I started up my computer (an XP machine running SP3) and after it went through the BIOS, it showed the Windows startup screen (the Windows logo with the blue progress bar), but when that was done, it went to a black screen and won't do anything else.

I restarted and tried a few different things; Start Windows Normally, and Last Known Good Configuration both got me the same black screen.

CheckDisk ran, and it made it to the end, but froze when it said "please wait while your computer reboots" ... after waiting more than 10 minutes, i hit reset and tried to reboot it myself. It did the same Bios-Windows-blackscreen thing as before.

I also tried booting into Safe Mode, which DID work, and when I got in there I tried to do a System Restore (two, actually... for two previous dates) but both did nothing to resolve the problem. I tried simply copying my "important" files to my external HD (which it sees), but it won't copy in Safe Mode

When loading in Safe Mode, the driver list pauses and says "press esc to cancel loading of SPTD.sys" but I've tried it both ways and it doesn't make a difference that I can see.

I tried using my XP CD to boot from, which takes me into the Recovery Console, and I chose to hit "R" to repair, but when it asks me what drive I want to login to (which is C:) I don't really know what to do from there. I haven't booted from a CD before, so I assumed it would run a "Repair Wizard&... Read more

Answer:XP won't load in regular mode (black screen), but will in Safe Mode

Just to clarify, I don't really care if the XP installation is fixed, I just want to know if there's a way to get the files off the HD onto an External USB drive. There's gotta be a way... right?

3 more replies
Relevance 92.66%

Help -  I have a Dell OptiPlex 960 with Win 7 OS SP1
 
My computer is giving me a black screen on normal bootup - I can hear the windows tune but then it is black
 
I am able to get it to boot in Safe Mode and I have tried the following: ComboFix, Malwarebytes, and adwcleaner
 
But it stlil boots to a black screen 
 
What do I do now??????

Answer:Will boot in safe mode but black screen in normal mode

Boot into safe mode...then do the following.
 
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

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Relevance 92.25%

So my laptop only starts up in safe mode and when I try to access it through normal startup, a blue screen appears for a short amount of time and then attempts to startup again going on and on in a never ending cycle.

However, I got it running on safe mode and ran Malwaebytes Anti-Malware on safe mode (with networking). However, it didn't pick up anything wrong. What can I do to fix this???

Answer:Vista only starts in Safe Mode and blue screen appears in normal mode

Hi There ghostOnthestage!For a rather lengthy but very informative article on stop errors and what may possibly cause them go here: http://www.updatexp.com/stop-messages.html Perhaps this will help a bit until someone more knowledgeable on this subject can come along. Good luck!

1 more replies
Relevance 92.25%

hello,
my laptop is only 5 months old and has started crashing after around 1 hr, interestingly it almost mirrors my last laptop which also got the blue screen crash but i never got it looked at, it stared off crashing after 1 hr or so but gradually crashed in less time to the point it crashes as soon as normal starts but is fine in safe mode.
my new laptop i'm not sure if its an email link i've clicked on thats given me a virus or a hardware error these are the details.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000005
BCP4: FFFFFA8008545160
OS Version: 617601
Service Pack: 1_0
Product: 768_1
any suggestions greatly appreciated.

Answer:BLUE SCREEN ERROR crashes in normal mode okay in safe mode

If it is OK in Safe Mode and blue screens in normal mode it is usually a faulty driver error. Have you installed any new hardware lately that is permanently connected? Maybe a web-cam, printer etc. or have you updated any of the driver software such as graphics, WiFi, blue-tooth or allowed some new Windows update to automatically update your system drivers?
Can you roll back via System Restore to a point where the blue screen stops occurring?
If it is only 5 months old it is still under guarantee and you might want to take it back to where you bought it from.

3 more replies
Relevance 92.25%

Hey,

I am having a problem with a laptop, I am getting a blue screen when starting in normal mode, but if I start in safe mode it starts up and logs in fine.

I am not being told what is causing a problem, just to uninstall any new programs/hardware, but nothing has been installed at all.

Does anyone know what could be causing this?

Thanks for any help :)

Answer:Starting up fine in safe mode but blue screen with normal mode

Go here Windows Vista/7 BOSD Posting instructions follow all instructions to the letter, using all tools illustrated. Then proceed to the next steps by posting your logs. Keep your posts and logs (logs mini dumps etc...) in BOSD, App crashes, and hangs.

Be patient they get a lot of inquires. Someone will be along to help you.

1 more replies
Relevance 91.84%

Monday morning- Screen pops up saying my laptop wasn't shut down right. That it had to run a test to shut it down normal- Test took about 3hrs to complete.
After test I could get on like normal then once I shut it it shut down and didn't get back on till later that night only to find I CAN"T get past the  Black screen of death- the black screen with the "_" in top left corner. I've restarted it a lot to see if it would just turn on like normal with no luck. I CAN"T press F8 without having it beep at me I can only get into F2 and F12 and that is it. I know my battery is crap has been because it won't charge. I also Sunday night uploaded from malware bites web page a free download refreash virus protection again. Because somehow it went missing a few weeks before I did find that night I had to big viruses that I did get taken care of which were both trojans. I did get onto google.com a few times that night with having problems when trying to open the new window in a new tab- Fire Fox.- My mother also said her down stairs computer desk top was doing the same with google the day. So I'm wondering what is going on with everything. I've tried to get a email for tech support but no luck because they say that they don't do anything with my model number- which is only 2-3 yrs old. I've got a lot saved on the computer but can't get inside at all.
 
I need help getting something done I don't have any of the cds tha... Read more

Answer:Laptop 1545 won't start up past the Dell welcome page- Black screen with &quot;_&quot; blinking in top Left corner F8 won't work at all to restore or safe mode.

Hi Emilie2011,
Welcome to the Community, it could be an issue with the harddrive. I suggest you can start by running the Hardware diagnostics.
To run diagnostics press and hold down the "Fn" key (on the lower left hand bottom of the keyboard)  and turn on the system,it should ideally bring up screen showing Pre-Boot System Assessment.
Another way to run the diagnostics go to F12 screen,scroll down using the "up" and "down" arrow key,choose diagnostics  and press Enter.
If the diagnostics shows any error code/message please post it back.
Since your system is getting stuck on black screen with blinking cursor,you can also try to release flea power.
To release flea power disconnect the charger and remove the battery,press and hold down the power button for 30 seconds,reconnect the battery and charger.Turn on the system and see if it boots to Windows.
Hope this helps,
Thank You
Roshan.

7 more replies
Relevance 91.43%

I have a gateway computer that is about 3 years old. It has a ati radeon 3200 gfx card and came with 4 gigs RAM. Recently I purchased 2x2gb G Skill DDR2 ram upgrade in hopes of more efficient gaming [gfx card is OK for 8gb ram max]. After installing the new ram [about a month ago] the computer was running fine. The new ram created a button on my toolbar called AMD Catalyst, and right-click gave identical options for each ram card, one was a list of what looked like screen settings. I know it were running on 600x800, and last night my troublesome youngest son was using my computer and says he clicked a different option by accident, making the screen freeze momentarily then go black.

I've tried:
restarting my computer
removing the 2 G Skill ram cards
under msconfig in safe mode, disabling AMD Catalyst, for it seems to be the root of the problem.

But every time i restart my computer and try booting in normal mode, I get the typical Welcome ring from the speakers accompanied by a black screen. The screen is a 36" Vizio flatscreen tv with VGA hook up, been using for a computer screen for over a year now.

Any ideas? Thanks in advance!

Answer:Black screen normal mode, safe mode OK

If you can go back to good times with system restore, you will be fine.
System Restore - How to
Put all cards back, etc. before the restore.

1 more replies
Relevance 91.43%

I am troubleshooting a problem long distance (I'm in the US, the laptop is in the Philippines). This problem just began after a normal shut down and restart a couple hours later.

The computer, on start up, goes past the splash page but then goes to a black screen with just the cursor. When I have them press f8 in order to get into safe mode the advance options page appears and worked once (I had them do a scan disk and repair) but now the cursor disappears and the arrows won't move the highlight bar so it won't go into Safe Mode. They do not have the installation discs.

So, Windows won't start and Safe Mode can't be accessed and there are no start up discs. Another laptop with Windows is available. Can that laptop create a repair disc that will work? Can Windows be reloaded that way, if necessary?

Answer:Black Screen/No Safe Mode

Welcome
I would give this a try and hope for the best

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came wit... Read more

1 more replies
Relevance 91.43%

I am having trouble getting into safe mode, after I type my password, I get a black screen with nothing on it, the screen is lit up but black. It works in normal mode just not Safe Mode, I Googled 'Windows 10 Safe Mode black screen' but only results show telling you to go into Safe Mode to fix the problem, there is nothing regarding this problem in safe mode alone. This is a Windows tablet so removing cables, uninstalling/reinstalling or trying a new video card is not possible here. Tweaking.com told me to restart into Safe Mode to use the application and now I am stuck, the program will not clear the safe mode flag from the boot until I run the program which I cannot because of this issue.

Answer:Black Screen in Safe Mode only!

Hello, you can try this sequence:
Press the Windows key + X together. Click Commmand Prompt (admin)

At the prompt, type
sfc /scannow & press <Return>
This will take time - be patient. You may see these outcomes:
- no integrity violation
- found corrupt files and repaired them
- found corrupt files but was unable to fix some
The last indicates a problem.
Some find repeating the above a couple of times with a restart between solves the problem.

=================================
If the above reports a failure, then the following downloads new files
Open a Powershell window and at the prompt type (or copy and paste)
DISM /Online /Cleanup-Image /RestoreHealth and press <Return>.

Again, be patient.

See if there's any improvement.

However I suspect you will need to do an in-place upgrade repair (which keeps almost everything).

1 more replies
Relevance 91.43%

Check your nearby greenback store, craft shop or garden center for little, decorative rocks to scatter on tables. It is apparent that the 104 LED cord on a waist higher shrub will lose the shrub in the midst of the lights.
As we move towards a greener environment, the use of all-natural sources is a simple answer to turning into more energy efficient. One of these natural resources is the sunlight. Photo voltaic energy is a beneficial resource and an power option to electrical energy. Much more and much more property owners are looking to solar energy to power their appliances and lights in their homes. For the outdoors, the use of photo voltaic energy ought to also be taken into consideration. This post is part two in a 3-component article sequence about outside lighting and the use of solar lights.



Outdoor solar powered motion lights come in a variety of price points however; even the most expensive are less than you would pay with traditional outdoor lighting. Solar lighting is a way to go green with very small work on your component. Even if you are not the most eco conscious individual on the block, using these lights will be a measure the homeowner will be pleased to have invested in.
In addition to these mentioned over, you will be in a position to have a mild that is almost the exact same as a mild becoming emitted by electrical energy or gas powered lights. There is basically no distinction in using a photo voltaic patio lights to using ordinary lights. ... Read more

Answer:safe mode black screen

Hi, you've modified the registry to get in to safe mode; as you can't log in, numerous repair options are no longer available.

Before trying the following, I would suggest for your own security if you haven't yet done so create a disk image of what you have now, so if something goes wrong, you can always start again. (See below about disk imaging).

You have the following options to try to boot and log in.
a. If you have system restore enabled and usable restore points, then you can
- boot from a Win 10 bootable medium
- navigate to system restore
- restore your PC
- hope it allows you to log in.

b. If you don't have restore points you could try this:
Restore your Windows registry
A corrupted registry settings can also cause a auto-repair loop. Here is how to restore your registry from the RegBack directory. The RegBack folder is located in :/windows/system32/config, which is used by Windows to hold a recent backup copy of the registry hives.
Assuming your system drive is d:, run the following command to restore Windows registry:
copy d:\windows\system32\config\RegBack\* d:\windows\system32\config

if prompted to overwrite existing files, type All and hit Enter. Type exit and hit Enter to close the Command Prompt window. Restart your computer and most probably, you may able to access your Windows system as before.

c. If you have previously created disk images (which everyone is strongly advised to do as things will go wrong
(Macrium Reflect (free) + its boot me... Read more

1 more replies
Relevance 91.43%

Hey all, here is my problem.

I have clean installed my OS 3 weeks ago on new SSD, and it is working alright (I will be posting about few issues I have in appropriate forums later though). Only 1 warning in system event log for Paragon Backup and Recovery (when booting up) and 1 warning in application log for zonealarm leaking 2 registry keys (when restarting or shutting down). According to ZA, this is by design and not a problem.

However if I boot into safe mode I get the black screen with safe mode text in four corners. CTRL+ALT+DEL does work and I can open some applications from Task Manager. Yet explorer.exe is already running and wont matter if I open another instance of it.

Things I already tried:
- Logging off and logging back in (suggested by someone, which worked once 2 weeks ago when I first tried it). Now black screen regardless.
- Creating a new user account (was a normal user not admin) and logging with that. Black screen again.
- Ran sfc /scannow and nothing is wrong.

Waiting for any suggestions, thanks in advance.

Answer:Black Screen only in Safe Mode

Compare the install you did with the perfect install compiled in Clean Reinstall Windows 7 based on everything that's worked best in tens of thousands of installs we've helped with here, and used by over 1.4 million consumers without a single complaint or return here with problems by those who stick with the tools and methods given.

Otherwise work through the Troubleshooting Steps for Windows 7 starting with Clean Boot, replacing bloatware with recommended free lightweight AV and using Windows Firewall to compare, all checks given for infection, SFC to check for system file damage, resolve repeat errors, and all other steps which go over your install so thoroughly it almost always finds the problem at issue.

4 more replies
Relevance 91.43%

Hey

Just swapped out a Radeon 7000 for a GeForce tx 5200. Mid way through the auto detect hardware, the screen went black. Now it is always black unless I start in safe mode, in which case it is fine.

I have tried installing new drivers. Still black iscreen in normal xp and working correctly in safe mode.

Any ideas?
 

Answer:xp black screen unless in safe mode

When Windows will start in Safe Mode only, it's almost always because of a device or driver issue/compatibility. For some reason your system does not seem to like GeForce graphics hardware so you'll have to put the Radeon back. If you want to upgrade, in view of your problem it would be wise to stick with Radeon cards.
 

2 more replies
Relevance 91.43%

HelloThe computer that I am working on would only start up in start mode. I installed drivers for the NIC. Device managers looked good, Drivers there. Restarted, tried last known good config. That didn't help, I restarted, clicked system restore, that didn't help, swapped out NIC cards, (thought hardware issue) Nope, reinstalled original NIC and drivers, restarted NOw I don't even see the start up or post beeps...just black screenPlease Help.

Answer:safe mode only...now black screen

Kellee:Did you install the drivers for the NIC before or after the problem starting your computer began?Doc

3 more replies
Relevance 91.43%

My old secondary machine is starting to show early signs of death.

It had restarted itself sometime during the night, and in the morning I've found it showing a black screen with only the windows cursor showing (WinXP pro. SP2 was applied).

I've restarted it and got the same result. Windows looks like it is loading fine, and everything goes smoothly until we get to the log in prompt. It just doesn't appear.

I've tried restarting it in safe mode to analyze the problem, but I can't. It restarts itself while loading the files.

I've tried last good known configuration, and failed. Got as far as I did with normal configuration, only instead of waiting for a non appearing box, I got an error message saying some files are missing, and an auto restart.

I'm really lost. Any helpful pointers would be appreciated.
 

Answer:Black Screen, no safe mode

What is the make of hard drive you have?
 

3 more replies
Relevance 91.43%

Hi,

in msconfig I made the pc to boost in safe mode every time. But when i boost my pc, the monitor is completely black all the time. I hear the fan start running, but the monitor is black from the start. No motherboard logos, no bios, nothing.

I think it might be a problem with safe mode communicating with my monitor or graphics card. My friend suggested my motherboard somehow fried.

Appreciate any help, thanks!

p.s. I'm running on Windows 7, Nvidia GTX970 (or similar)
 

Answer:Black screen in safe mode

Hi and welcome to TSG.

Can you provide more information about the PC itself .. make and model for example?
If it is a self / customer build, what is the make and model of the motherboard, CPU, ram, graphics card, hard drives, power supply etc?

I assume everything was working OK until you made the change to the config file?

If you are not getting any display, not even seeing any boot / BIOS info then I would suspect a hardware issue as no drivers are loaded until Windows loads.
 

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Relevance 91.43%

so yesterday I noticed that there was some sort of malware file popping up on my pc, so I decided to run msconfig to start the computer in safe mode and run malwarebytes to remove the malware. my computer restarted and the lights on the tower turned on just like normal, however the screen doesn't turn on and says "no signal." I have tried to hard restart my pc several times and even used another monitor that I know works, but no dice. the weird thing is that my PC will turn on, it just can't display or connect to the monitor for some reason. I've seen other threads and they all involve opening some sort of program on the PC, which I obviously can't do since I can't see anything. I'm running Windows 10 64-bit and this issue has never happened before (I've started up in safe mode several times before).

Answer:safe mode black screen

trudic said:

so yesterday I noticed that there was some sort of malware file popping up on my pc, so I decided to run msconfig to start the computer in safe mode and run malwarebytes to remove the malware. my computer restarted and the lights on the tower turned on just like normal, however the screen doesn't turn on and says "no signal." I have tried to hard restart my pc several times and even used another monitor that I know works, but no dice. the weird thing is that my PC will turn on, it just can't display or connect to the monitor for some reason. I've seen other threads and they all involve opening some sort of program on the PC, which I obviously can't do since I can't see anything. I'm running Windows 10 64-bit and this issue has never happened before (I've started up in safe mode several times before).



Hi trudic and welcome to Tenforums.

It would help to know if you could identify or at least describe what type of popup you were seeing.

Please fully fill in your system specs so we know exactly what we're dealing with.

When you first turn the computer on, do you see the manufacturer splash screen/logo, before Windows starts to load? Because if you don't, that would indicate a graphics failure of some sort.

If you can see the initial splash screen before Windows loads, then it's not a graphics problem, and you could try booting the system to Kyhi's custom rescue media, and run MBAM (Malwarebytes) from it.

1 more replies
Relevance 91.43%

---------------------------------------------------------------
Windows XP Pro SP2
ASUS M2N-SLI Deluxe
AMD Athlon 64 X2 5200+ 2.6 ghz / 2Gb Ram at 800hz
ATI Radeon HD 2600 Pro 512Mb
---------------------------------------------------------------
Hi there,

I cannot boot into safe mode at all,
It will load all the drivers past Mup.sys, next one is D347.sys and Jgogo.sys, after that it wont even load the login screen or the "Safe mode" writing on the corners. I have tried other 2 safe modes as well, and nothing. I have all updated drivers for my M/B and GPU, etc. I also have done spy-ware & anti virus checks and nothing found. I have checked lots of forums and nothing found helps.. I have tried disabling some ports, i.e raid, scsi, on board LAN as I dont use them at all. Still refuses to load... I'm so desperate to find out what it could be. The hard drive thats got the OS is a SATA drive so I cannot plug it in to my other PC as it uses IDE.

Have tried pretty much everything except reformat and repair. And I do not want to format that's for sure, as I have so many updates, and need to install SP2 again and don't have time for it. I have ghost backups, but no point because same problem still exists with those images aswell! And I don't use system restore. ONLY thing recently added is some critical updates.. But don't see why this would cause it not to load.

If any extra info is needed please let me know, I have attached ntbtlog.txt if it ... Read more

Answer:Safe mode black screen ):-S

9 more replies
Relevance 91.43%

I have an emachines computer and the screen recently has gone black, it works in safe mode just fine with no problems. Can anyone help me figure out why this is happening? Thanks.
 

Answer:screen goes black unless in safe mode.

Something has likely gone wrong with your display drivers. Try re-installing them in safe mode either from the website of your computer manufacturer or the disks that came with your computer.
 

1 more replies
Relevance 91.43%

Ok, deep breath, start from beginning - doing this on wife's laptop as my desktop is messed up. It is running Vista Home Premium. I have Microsoft Security Essentials (MSE) as my only protection.
Yesterday I was researching the possible value of some comic books and obviously hit a bad site. I will do my best to write here all the exact messages I've received since then, but there are many and I was only able to jot down a few, so if you need more specifics on a particular error message let me know and I'll try my best. First, MSE popped up - "MSE detected 1 potential threat and suspended it. Click 'clean computer' to remove this threat." I did so. I shut down for several hours, came back to work on some things. On start-up got "Failed to connect to windows service" (again, there may have been more to this message I couldn't jot down??) About 2 hours later - "Host process for windows services stopped working and was closed. A problem caused..." At this point I decided a problem existed and did some basics - disk cleanup, MSE scan & Malwarebytes scan. MWB found 29 issues (!) The trojan word popped up in there a few times...so I cleaned that. Did another scan with both. Nothing found. Started my puter this morning - "Security Advisor has found suspicious activiy on you PC" MSE found another threat, which I cleaned. I did a little work (on ebay, etc) and got MSE detected 1 potential threat...." again... Read more

Answer:Now at black screen in safe mode

any ideas?

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All -- any help you can provide would be appreciated. I do not have any desire to pay Lenovo $100 to walk me through the steps of recovering the system.

I have a lenovo ideapad y560 0646 - windows 7 64 bit.

Each time I start the laptop, I get the following error (after the introductory language that says - we're killing the startup to protect you, really, trust us ):

-- ntfs.sys

Then there's the other boilerplate language that it's not microsoft but you, really --

followed by

*** stop: 0x00000050 (0xFFFFF98001680000, 0x0000000000000000, 0xFFFFF8801c36344, 0x0000000000000000)

*** ntfs.sys - Address FFFFF88001c36344 base at FFFFF88001c2B000, DateStamp 4a5bc14f

If you can help by pointing to something describing the steps to restore the system, that would be great. Lenovo seems to think all hardware is fine but that the operating system is corrupted.

In short, I was using an air card connected to a PC Card Adapter - inserted in the laptop. Hit hibernate and quickly, without thinking, removed the PC Card Adapter from the laptop. Later, when hitting power on, the blue screen appeared and has not left.

I have tried to enter via safe mode, and that does not work.

There's extensive data on the hard drive that I need to take all practical steps to preserve before blowing it up.

Thanks,

Answer:Blue Screen - Cannot Enter Safe Mode or Any Other Mode

Welcome to SF! davidsawyer

Have you tried reinstalling the pc card adapter and then starting up to see if you can then safely remove it?

As far as the error message itself, "Stop 0x0000007E" or "Stop 0x00000050" Stop error message in Windows 7 or Windows Server 2008 R2 MS has a fix available at the page there for this type of error.

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My computer can now only run in safe mode (not with networking)~

Please help!!!

INFO TO DESCRIBE THE PROBLEM:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880014F35D6
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\040411-23914-01.dmp
C:\Users\Suzanna\AppData\Local\Temp\WER-43493-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start.
Log Name: System
Source: Service Control Manager
Event ID: 7001
Level: Error
Keywords: Classic
 

Answer:Blue Screen ~PLEASE HELP!!!~ Can only run in SAFE MODE

Are you able to upload the Minidump files? These are located in your Windows folder under Minidump. You can just zip them up and add them to your post. This should help establish the problem.
 

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Relevance 91.02%

BLUE SCREEN  SAYS:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Disable or unistall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.Technical information:***   STOP:   0x00000024 (0x001902FE,0xF89EED4, 0xF89EE0D0, 0x83269805)--------I've tried almost every option and it always leads me back to this blue screen.HELP PLEASE, THANKS TO ALL THOSE WHO REPLY

Answer:BLUE SCREEN, CANT USE SAFE MODE,

For this STOP Code, you would boot to the Windows XP recovery console and run the chkdsk utility against your boot and/or system volumes.  Normally, you would use the command "chkdsk /p /r".  The utility was not designed to be interrupted so don't interrupt it - or you could further corrupt your file system.See Recovery Console Commands and Description of the Windows XP Recovery Console for advanced users.If you didn't install the "Recovery Console" to your hard drive previously, you would boot it from the Windows XP Install CD (Not a restore/recovery CD).  If you don't have a Windows XP Install CD you would either borrow one or write (not copy) the following Recovery Console iso image to a bootable CD-R.Another option is to remove your hard drive and "slave" it to a working Windows XP system to run the "chkdsk" utility against the volumes on your drive.  While slaved to an operational system you might want to backup/save any data you can't afford to lose.

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I will start with a post in this forum because I don't know where else to begin. I did have a malware problem, but my wife had logged online before I had a chance to start repairing it. I fear I may be really screwed now.

When I turn on the computer it asks if it should log in normally and then it goes to the flying window marquee and appears to be loading files. However it hangs up at this point.

So I restarted the computer and tried start up via Safe Mode. This brings me with the blue screen with the following text:

---

STOP: c0000218 {Registry File Failure}
The registry cannot load the hive (file):
\SystemRoot\System32\Config\SOFTWARE
or its log or alternate.
It is corrupt, absent, or not writable.

Beginning dump of physical memory
Physical memory dump complete.
Contact yoursystem administrator or technical support group for further assistance.

---

So, am I beyond help? Any suggestions?
 

Answer:blue screen from safe mode

Could be a bad disk. Take a look here @ Step 2.
http://support.microsoft.com/kb/830084
 

1 more replies
Relevance 91.02%

Hello, Ive had my laptop just over a year now, and have had no problem with it till yesterday. I recently installed a new printer and three days later all I get is the "blue screen of death" I have tried starting with repairs and it says there is no problem. I tried starting it up in safe mode, safe mode + networking, and safe mode + command prompt and continue to receive the blue screen. Can anyone help?
 

Answer:Blue Screen in Safe Mode

Try "Last Known Good Configuration (advanced) "

if not work

Try "Disable automatic restart on system failure "

and post back the error message here .
 

1 more replies
Relevance 91.02%

I tried going into Safe Mode earlier this week and I get a Blue Screen saying an error ocurred. I am running Windows XP. My computer recently had a malware/spyware type virus, and I went into Safe Mode in order to run scans, however this might not be related (I still have the malware, but that's a different issue).
 

Answer:Blue Screen going into Safe Mode

jess0789 said:


I tried going into Safe Mode earlier this week and I get a Blue Screen saying an error ocurred. I am running Windows XP. My computer recently had a malware/spyware type virus, and I went into Safe Mode in order to run scans, however this might not be related (I still have the malware, but that's a different issue).Click to expand...

It's actually quite surprising how many things you'd expect to do in Safe Mode yet cannot and lots of malware scans are included in that. If you see that Stop Error Message on a blue screen again, take a note of the first set of characters - 0x000000? - and post it so someone can advise on the fix. What are you using to fix the malware? You don't want it hanging around. Try Spybot from http://www.security.kolla.de and MalwareBytes from http://www.malwarebytes.org. They are both easy to use and effective but you also need a resident guard and AVG has a free version of its anti-virus and anti-spyware mix at http://www.free.grisoft.com.

 

2 more replies
Relevance 91.02%

Ok, so i have an HP G62 and I was playing League of Legends on it. All of a sudden the game freezes and doesn't respond to anything. I have to force shutdown and i tried it 2-3 more times, each time it does the same thing. I have played the game the night before and it was never a problem. So i do some windows updates thinking maybe i needed to update my graphics cards drivers, and it turned out there was an update but from that moment on, after i restarted and tried to log on I would just get the blue screen crash memory dump. It would happen right after the windows logo pops up on the screen and the only way i was able to access anything on the computer was going into safe mode with networking. I tried doing what I could from there and this includes repair and recovery with no luck. So i decided to cut my losses and restore factory settings, it did that no problem but again when i tried to log in to finish it it would just crash with that awesome blue screen again. Now i can't even get into safe mode because i need to finish restoring. I can't log in at all. Please someone HELP!

Answer:Can only log on in Safe Mode [Get blue screen otherwise]

Hi AW0S

Can you tell me what the stop code is or was ?

9 more replies
Relevance 91.02%

My laptop Windows XP SP2 will not start. As soon as it shows the Windows XP screen and the blue bar going across the screen. It goes to Blue screen.Error messageTech InfoSTOP 0X00000024 (0X001902FE,0XF7C7F814,0XF7C7FS10,0XF73141FC)nfts.sys - Address F73141FC base at F7307000, DateStamp 41107eeaI have tried booting from the XP CD and get as far as trying to go into Recovery Console and it goes back to the blue screenAny Ideas?

Answer:Blue Screen - No Safe Mode F8

support.microsoft.com/kb/228888

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Relevance 91.02%

I am fairly experienced with computers and have been working off and on as a technicial since Windows 3.1. I can usually figure something out with enough searching, but I am stummped here. It helps that I got out of most tech work and went into programming full time about 6 years ago.In any case, I attempted by first Windows 8 upgrade from Windows 7. I used the downloaded installer. It seemed to go fine, but I got excited and made the rookie mistake of trying to updated too many of my apps before rebooting -- even thought they had not, to my recollection, asked for a reboot. Now all I get is a blue screen displaying INTERRUPT_EXCEPTION_NOT_HANDLED. I finally found the way to get into safe mode, and it does the same thing. Here are the pertinant details:Windows 8 Pro x64in-place upgrade from Windows 7 Home Premium x64HP laptop dv6-2173cl4 GB RAM, About 500GB HDD with about 90GB Free space remainingHere are some of the things I stupidly installed without rebooting:Latest NVIDIA driverComcast Constent Guard (uses Norton 360 and other tools), including, apparently, an AntiLoggerWindows Phone 8 SDK, which has its own set of dependancies it installsI haven't made a mistake like that in many years and, while I was glad it was to my own machine rather than someone elses, I would really like to be able to boot it again.Thank you for your help. We all get stuck once in a while -- that is how we learn.EDIT: I did read through the instructions for posting about BSOD, but the... Read more

Answer:Blue Screen even for Safe Mode

Hi

If you did not connect any new hardware to the system then that is probably a device driver error. If it is also happening in Safe Mode then it is probably a device driver loaded by a service that is marked as BOOT START.

If you can get to the option to choose safe mode then you should be able to do this.
Check out this tutorial and see if you can get to the System Restore part (basically, choose System Restore instead of Windows Startup Settings in the Advanced Options screen)...
http://www.bleepingcomputer.com/tutorials/system-restore-from-windows-8-recovery-environment/

You may have a restore point that will take you back to prior to you adding the item that is causing the blue screen.

James

15 more replies
Relevance 91.02%

Hi

sorry if this has been covered (but cant seem to find anything in the search which is the same)

i get a blue screen when i select my login (windows xp professionol edition) even in safe mode

this is what it says

STOP: 0X0000008E (0XC0000005 0X80550CAD 0XF4F35968 0X00000000)

0X0000008E far as i can find i guess this is something to do with a driver?

as for the rest i dont know as i cant find any numbers the same as mine

is the anything on the computer while star up that i can see what is failing?

thanks for any help

Answer:blue screen even in safe mode

No easy solution.Windows XP Common Issues Introduction to Windows NT Stop Errors - http://www.mvps.org/marksxp/WindowsXP/bsod.php Aumha, STOP Messages - http://aumha.org/a/stop.htm Windows XP Stop Errors - http://kadaitcha.cx/xp/stop_error.html Windows XP Stop messages - http://www.updatexp.com/stop-messages.html Louis

2 more replies
Relevance 91.02%

Hello,
I have a virus on my computer and it was recommended that i restart it in safe mode and do virus scans. So i tried to restart my computer in safe mode. I went to start then msconfig then to boot.ini and then clicked safeboot. Now everytime a restart the computer it goes directly to the screen where you can pick safemode, safemode with prompts, etc. No matter which selection i pick, once i pick it, a blue screen comes up saying i have an error and i need to check CHKDSK /F and at the bottom of the screen it has
0x0000007b (0xf789e524, 0xc0000034, 0x00000000, 0x00000000). please help.

I have a windows XP.
 

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Relevance 91.02%

Well another problem for you, I was online and recieved a virus alert "Trojan Bloodhound Exploiter" , I think that was what it was . Anyway I tried to run Ewido Virus scanner in safe mode ,but The blue screen appeared saying " IRQL_NOT_LESS_OR_EQUAL" and it wont allow me to go into safe mode to check. I did run it in normal mode ,as with Nortons Anti Virus and nothing showed up. The only other thing I have done is used an old USB 2.5 Hard drive in my pC . Sometimes it loads sometimes it doesnt , I wiped old partions on it ,and I sometimes just pull it out of the usb port ,because it wont shut down ,via the stop Hardware Icon in the task bar, there u go ,any help would be appreciated.
regards Paul
 

Answer:Blue Screen in Safe Mode

Try running Norton in safe mode.
 

3 more replies
Relevance 91.02%

I'm working on a friends Dell that obviously has viruses. When i try to open Internet explorer it closes as soon as it opens. I need to do this to get to the website of the virus sofware that I prefer to download it. So I tried to log in Safe Mode, but I get a blue screen that says bad_pool_caller and at the bottom has some codes, one of them is STOP: 0x000000c2. Can anyone help me?

Answer:Safe Mode gives Blue Screen

You can try getting into the Administrator account. In there you might be able to access the internet. BTW, If your friend has viruses Internet Explorer is not going to help much. Almost anything is better than IE.

Go to Control Panel \ User Accounts \ "Change the way users log on or off"

un-check both of the boxes and click "Apply Options"

Log off

Log on with the name "Administrator"

try messing around in there...

also if your friend has a firewall it is possible the firewall is set to deny access to certain programs or internet use.

5 more replies
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hi every1,
i am reduced to using my sister's computer to post this thread!!! this morning, i turned on my computer and it said i had a software/hardware change that may have caused windows to not start successfully. i chose start windows normally at first and it went to a blue screen of death!! it flashed away in a second so i couldn't read it.

it restarted itself and when it came back to that "windows did not start" etc, i chose start in safe mode, and it went back to the blue screen which then flashed away again and restarted itself. i've tried both the other 2 options to see wat would happen and yes, the blue screen returned on both occasions with safe mode and networking and safe mode with command prompt. basically, i can't access my computer AT ALL

any help would be appreciated greatly and thanks in advance to anyone who can get me out of this ordeal!
 

Answer:Blue screen and no safe mode!

12 more replies
Relevance 91.02%

My laptop was infected with a malware viruus earlier today. I ran SpySweeper, MalwareBytes, and Symantec Anti-virus, and that seemed to get rid of the virus. HOwever, when I try to get into safe mode, I get a blue screen. The blue screen has practically no text, just a question mark (?) and something that looks like a corner of a box. I have run ComboFox and I will include that log along with the hijackthis log
Note: I had a similar problem last month, which is why I checked Safe Mode. After running Combofix I was able to get into Safe Mode, but this time is different. I never finished the responses from my last post because the motherboard died or something.

HijackThis:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:17:19 PM, on 11/28/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16915)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Webroot\Spy Sweeper\WRConsumerService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:... Read more

Answer:Blue Screen in Safe Mode

ComboFix 09-11-28.03 - Jessie Morgan 11/28/2009 19:19.2.2 - x86
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2046.1307 [GMT -5:00]
Running from: c:\documents and settings\Jessie Morgan\Desktop\ComboFix.exe
AV: Symantec AntiVirus Corporate Edition *On-access scanning disabled* (Updated) {FB06448E-52B8-493A-90F3-E43226D3305C}
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
Infected copy of c:\windows\system32\autochk.exe was found and disinfected
Restored copy from - c:\windows\system32\dllcache\autochk.exe
.
((((((((((((((((((((((((( Files Created from 2009-10-28 to 2009-11-29 )))))))))))))))))))))))))))))))
.
2009-11-28 17:32 . 2009-11-28 18:50 -------- d-----w- c:\documents and settings\Jessie Morgan\Local Settings\Application Data\gmilby
2009-11-28 14:35 . 2009-11-28 14:35 -------- d-----w- c:\program files\Youdagames
2009-11-27 01:20 . 2009-11-27 01:20 -------- d-----w- c:\program files\Westward
2009-11-27 01:20 . 2009-11-27 01:20 -------- d-----w- c:\program files\Common Files\Sandlot Shared
2009-11-25 14:32 . 2009-11-25 14:32 152576 ----a-w- c:\documents and settings\Jessie Morgan\Application Data\Sun\Java\jre1.6.0_17\lzma.dll
2009-11-25 14:32 . 2009-11-25 14:32 79488 ----a-w- c:\documents and settings\Jessie Morgan\Application Data\Sun\Java\jre1.6.0_17\gtapi.dll
2009-11-23 15:02 . 2009-11-23 15:02 5562672 ----a-w- c:\documents and settings\Jessie Morgan\Application Data\TVU Networks\AutoUpgra... Read more

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GreetingsI have a BSOD situation and rather than piggyback off of another person's problem/advice, I thought I would be wisest to create a thread of my own.  Since I'm no expert, I figured the subtle differences of the problems may go unnoticed by me, and result in a botched fix.  Anyhoo...Lately I've been rocking the Blue Screen at Start-Up, which most often occurs directly after logging in.  I'm able to run in Safe Mode and ran an AVG scan right after this started, the results of which are below.   After that, I was able to log in and run in normal mode and ran a SuperAntiSpyware scan which came up empty.  I soon after got the BSOD again though, so I'm back to SM. Since the AVG results are old, I'm going to run another AVG scan now and include those results in a follow up post, in the case that there had been a change.  But I wanted to get this thing started sooner rather than later. Any advice would be much appreciated since I'm clueless at diagnosing based on scan results, and I'm not sure which are the best programs to use anyway.  Thanks.

Answer:Blue Screen unless I run in Safe Mode

I deleted the log. BSOD's are not always (or even usually) caused by malware. Let's see where we are before assuming one way or the other. Also, I've moved this to the Windows 7 forum, but please tell us what your OS is so I can put it in the right place. Thank you.Download BlueScreenView:http://www.nirsoft.net/utils/blue_screen_view.htmlunzip downloaded file and double click on BlueScreenView.exe to run the program.when scanning is done, go to EDIT - Select AllGo to FILE - SAVE Selected Items, and save the report as BSOD.txtOpen BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

7 more replies
Relevance 91.02%

HI folks,

First post here, and looking for some advice for a complete PC/Software/hardware novice....

My Girlfriends lovely laptop will not boot up into windows....
Blue screen of death appears...
with the following info (not sure how much is relevant / irrelevant???)

"IRQL not less or equal"

0x0000000A (0x80EE5FF0, 0x00000002, 0x00000000, 0x805218D4)

I can't start into safe mode either... screen freezes with all the MS-DOS lines...???
And last trusted version of windows doesn' help either...
I don't know if she's updated anything recently or installed anything???

Any guidance or info MUCH appreciated...

"Get a new GF / PC" is not what I'm looking to hear!!!
 

Answer:Blue Screen No Safe mode

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