Computer Support Forum

HJP attached. Please HELP!! Computer system shuts down unexpectedly!!

Question: HJP attached. Please HELP!! Computer system shuts down unexpectedly!!

This will be my third attempt to have someone at this site help me with my problem. I have not received any replys to my last two posts. Please, Please, Please... guide me in the right direction.

We have a HP Pavilion m9150f... windows vista. We have very little saved on the computer, yet it seems we are running out of memory anyway. The computer takes a min. of 10 minutes to start up and is now shutting itself off. I am currently working in safe mode.

hjp attached:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:20:50 PM, on 11/25/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16757)
Boot mode: Safe mode with network support
Running processes:
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =" target="_blank" class="invilink">" target="_blank" class="invilink">
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =" target="_blank" class="invilink">
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [OsdMaestro] "C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe"
O4 - HKLM\..\Run: [IAAnotif] "C:\Program Files\Intel\Intel Matrix Storage Manager\Iaanotif.exe"
O4 - HKLM\..\Run: [NvSvc] "RUNDLL32.EXE" C:\Windows\system32\nvsvc.dll,nvsvcStart
O4 - HKLM\..\Run: [NvCplDaemon] "RUNDLL32.EXE" C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] "RUNDLL32.EXE" C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [HP Health Check Scheduler] [ProgramFilesFolder]Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [SunJavaUpdateReg] "C:\Windows\system32\jureg.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [UfSeAgnt.exe] "C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe"
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray
O4 - HKLM\..\RunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
O4 - HKCU\..\Run: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
O4 - HKCU\..\Run: [HPAdvisor] "C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe" autoRun
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Snapfish Media Detector.lnk = C:\Program Files\Snapfish Picture Mover\SnapfishMediaDetector.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O13 - Gopher Prefix:
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) -
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: HP Chasis Button Service (HPBtnSrv) - Unknown owner - c:\hp\HPEZBTN\HPBtnSrv.exe
O23 - Service: Intel(R) Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Trend Micro Central Control Component (SfCtlCom) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
O23 - Service: Trend Micro Unauthorized Change Prevention Service (TMBMServer) - Trend Micro Inc. - C:\Program Files\Trend Micro\BM\TMBMSRV.exe
O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe
End of file - 6711 bytes

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Preferred Solution: HJP attached. Please HELP!! Computer system shuts down unexpectedly!!

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Relevance 72.57%

i'm running win xp home on a toshiba laptop. my computer is about two years old, and
up until now, i've had very few problems/complaints (certainly nothing like this!).

i regularly update/run my antivirus, adaware, and spybot programs. i defrag at least
once a week. yesterday, after running the above programs and defragging, my system was
problem-free. this morning, i played call of duty 2 (off-line singleplayer) for a short
while. i like to disable my firewall/antivirus while playing games, so when i was
finished, i re-started my computer.

this is where the problem began.

the boot-up was extremely sloooow. normally, it takes less than a minute to completely
load to the desktop. this time, it was closer to five minutes (okay, relatively speaking,
five minutes isn't a long time- but something's obviously wrong here). i checked the task
manager, and although there are no new/unusual processes running, the cpu usage fluctuates
between 5-100% (usually on the higher side). the usage seems to "jump" between processes.
for lack of a better description, it looks like the cpu's "timing" is off.

i thought maybe i had a virus, so i ran my antivirus. this is when i discovered the
system likes to shut down without warning. it will do this about 10-15 minutes after
powering up. i ran adaware, as it seems to be fairly quick, and although sluggish it did
complete. there were no problems. hijack this also revealed no problems (i use it quite... Read more

Answer:help! system extremely sluggish, shuts down unexpectedly

Post a Hijackthis log:

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Okay, so as the title says, my computer has been shutting down unexpectedly every once in a while. Like I will be in the middle of an application, downloading something, or just plain reading something on the internet and my computer will shut down. The monitor will go off completely, but my modem will have the green (on) light on and a constant yellow light which usually means it's processing something or opening a program. It really sucks. Like I have to unplug the power source and re-plug it in to turn my computer back on. I've tried virus scans but nothing comes up so I'm lost. And I'm not sure if it started before or after I connected my new external hard drive, but I'm thinking it was after.

Answer:Computer shuts down unexpectedly

Hello and Welcome to TSF

So it actually is not shutting down completely, you can hear the fans spinning and the hard drive has activity, is this correct?

Possibly overheating, open the case and take some canned air and blow out the dust bunnies. While you have the case open you can boot up the machine and physically look to make sure the fans are spinnning, esp the fan on the cpu

Find the manufacturer of your hard drive and run their Hard Drive Diagnostics Utility.

Look in the Device Manager for any conflicts, yellow question marks or exclamation points

Check the error messages by looking in the Event Viewer and post them back here (Start->Settings->Control Panel->Administrative Tools->Event Viewer).

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My computer shuts off when searching for files, scannng for viruses, running PC1clik etc. It also indicates programs like adobe acrobat aren't installed and I hve to manually open it. Does anyone have any ideas? I've searched microsofts knowlege base but no luck. I have win XP P4 2.2 Toshiba Satellite 512kb.
Thanks. I'm counting on you.

Answer:computer shuts off unexpectedly

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Last April, my computer started to shut off unexpectedly and without any warning at all. I would have to hold in the power button for about 30 seconds, let it off, and push it again and it would reboot. It did this for several weeks without warning. Before I knew it, it wouldn't even boot up again. I took it to a local computer guy, who checked it out and told me that the motherboard, hard drive and the memory were all "fried" and that I had to get all new. I did so.
Now, the same exact thing is happening AGAIN! I don't want my computer to "fry" again. Does anyone have any idea what could be causing this? Could this be a cooling issue? I really don't know much about computers, and don't know if I have listed enough information, so please let me know if there is any other info you may need (and how to get it).

I have: an MSI Km2m Combo-L Motherboard (VIA KM266 Chipset)
AMD Athlon XP 2200+ CPU
Maxtor 40gb Hard Drive
Windows XP Professional

Answer:Computer shuts off unexpectedly!

Hey, check your Psu, it have to be the problem, what Mobo do you have, and what psu?

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Hi, I had previously posted a question but forgot to give the pc info. I have a desktop pc pavilion model p6-2014 with operating  system Windows 7 Home Premium 64-bit.  I have not installed any hardware or software except connected a new router. My computer shuts down unexpectedly several times starting 2nd week of this month. At right hand bottom of screen, there is a msg that reads: " Display Driver Stopped Responding & has Recovered. Below that is another sentence that says: "Display Driver AMD driver has stopped responding & has successfully recovered. Black screen follows then asks if I want to start windows normally and I have to sign on again. I am not a computer savvy person and do not know what to do. Pls help and provide detailed steps on how I resolve this problem.  Also, I can not access the HP Support Assistant app. Getting a pop up msg that says: HPSF.exe has stopped working. This app has encountered a serious problem and must close. How can I put this app back?   

Answer:Computer Shuts Down Unexpectedly

Hi,When did this problem start?  I suggest you try a system restore to a point before the issue began.  There might be a driver conflict causing this issue. Here are the instructions:

-ChrisI work for HP.Support Forums are now on your mobile phone:

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I am having a problem with my computer shutting down randomly. I am an engineering student and I run CAD programs on my computer and it irritates me to no end when I am in the middle of working on something and it just shuts off. I talked to someone else about my problem and they said that the CPU is trying to pull too much power from the power supply and so it thinks that it is shorting out, so it shuts off. The only time that it ever shuts off on me is when I am using SolidWorks (CAD program). I keep my Task Manager window open so I can watch and see what it is doing before it shuts off and the CPU is running from 85-100% with only 990Mb of memory used. My computer is about a year old. It is a HP Pavilion dv4000 notebook and has a 1.6 Pentium M and 2Gb of RAM. I don't know what could be wrong. What can I do to fix this?

I plan on upgrading to a new computer hopefully this summer, but until then i need to fix this if possible. Aside from my problem of having to do all of my schoolwork more than 2 or 3 times, who would you recommend me buy a new computer from? I was thinking Dell or Sony... What do you think?

Thank you!

Answer:Computer Shuts Off Unexpectedly

hello & welcome to TSF,

first of all i need you to do this,

now what i need to do is go to your (device manager)

now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)

now if you see any (red or yellow) quotation marks , make a note of what they

now go to the (event veiwer) this is thru the (administrator tools) in the control panel
here you will find 3 to 4 subcatagories

you will want to check each of them for this is where windows keeps track of all errors
now you will want to make notes of the errors that have been recorded ( you do not have to make notes of double entries just of the dates of their happenings & how many there is)
you will get more information on the errors if you (right) click them / then select properties


do you have a Windows Xp cd, not the restore cd's that come with some systems, the cd will have the Windows logo & 3D hollowgram/image on it

if you do not maybe you can barrow one from a friend/family member/co-worker as long as it is the same version that is on your system

if you have (Windows XP Home Ed. sp2 ) then the cd will have to be that / if you have a cd with (Windows XP Home Ed. )you will have to slipstream (SP2 ) onto a disk that you create

this also applies to (Windows XP Professsional )

now if you do have the Windows XP... Read more

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here is the bugcheck after the computer started back up. everything was running fine then !BAM! restart.
The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc000001d, 0xe2bf877c, 0xac660890, 0x00000000)


Answer:Computer shuts down unexpectedly

is the computer setup to create a minidump when it crashes if so post them here

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my computer (windows XP) will turn off unexpectedly, particular when I run spybot (about 1/2 way through the scan), and also when i run some music programs such as Pro Tools. here is a hi-jack log: thanks!

Logfile of HijackThis v1.99.1
Scan saved at 3:27:09 PM, on 4/28/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Utilities\NPROTECT.EXE
C:\Program Files\Speed Disk\nopdb.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:... Read more

Answer:Computer shuts off unexpectedly

Hi woodstiff

Sorry for the delay in getting to you, the forum has been really busy lately and all our helpers are volunteers. Since it's been a few days since you last posted a log please follow these instructions if you still need help and I'll be happy to assist you.

Download Deckard's System Scanner to your Desktop. Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, 2 text files will open - main.txt and extra.txt
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt back in this thread (do not attach it).
Please attach extra.txt to your post.

To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer" box: C:\Deckard\System Scanner\extra.txt

Click Upload.

What DSS will do: create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review. DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

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Computer shuts down unexpectedly!

Answer:Computer shuts down unexpectedly - Help!

Scan the system for possible virus infection with the following programs and not with your installed antivirus.
Anti-rootkit utility TDSSKiller
Windows Defender Offline
Test your RAM modules for possible errors. How to Test and Diagnose RAM Issues with Memtest86+
Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.

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I am running Windows XP with Plus! program added and have since the day it came out. Just recently a problem developed that is totally frustrating me. While online or off all of a sudden about 5 to 10 different programs or boxes will start springing up all over the screen out of control and then my computer freezes up and shuts down. It is almost like it is bouncing from item to item rapidly out of control. I have a Hewlett Packard Pavillion Model 6635 with a speed of around 500 and a hard drive of 10 GIG. I think I might have too many things that load up at startup but have no idea as to what I should delete or move or how. Thank you so much for any help you can send my way.

Answer:Computer shuts down unexpectedly

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Hello everyone. I'm new here and this will be my first post on here. I'm sorry if I have started this post in a wrong thread. I'm unsure of where it should go. Anyways, I'm not a tech expert so that's why I here. I will try my best to describe my problem tho.

First of all, I have been having this problem since last week. The problem is that it just auto shut down on me without any warning.

I thought it was because its overheating/the cpu reached it limits hence why it auto shut, but thats probably not the case.

And since that happened I just thought to myself that I should just reinstall windows. Haha. I thought that would solve my problem. But it didn't.

This crash problem occured when I opened game. I also realised that it happen as well when I browse the internet using firefox. Like after I opened it for a few minutes it then shut down.

However, if I'm not opening anything else and just at the desktop and only transferring files for hours, the crash never happen unlike after I rebooted, went to firefox, then googling stuff and then poof, it crashed. I also checked the cpu too, but its not overworking itself. Its just chilling.... Oh, and I checked it from task manager.

I already tried uninstalling the nvidia drivers and went to surf the internet afterward. No crashes at all. I could watch youtube as well without having it crash on me. But when I reinstalled the driver back. It happened again.

So... I don't know really wha... Read more

Answer:Computer Shuts Down Unexpectedly

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My computer shuts off after awhile. The time varies. I thought it was the processor so i bought some new thermal paste but that didn't work. Then i thought it was the power supply fan but checked that and and it works. Then i thought it was a virus so i got my brothers old hard drive and pluged that in works fine but then it shut off again after awhile so im at my wits end noe. Help

Answer:My computer shuts off unexpectedly

Is it a PC or laptop?

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My Custom Computer Specs:

P4 3.0 GHz
1 GB Ram
Radeon 9600Pro Video Card
80 GB HD
Windows XP

Just recently my computer started shutting down randomly whenever it feels like it. I dont know if its a hardware, virus, or power problem. Please help me I am desperate to fix it.

Also, my monitor recently started acting weird. When I turn on my computer and turn on my monitor, my monitor would stall for 30 seconds before showing anything. The status light would be orange for 30 seconds and then turn green and then Ill start seeing things on the screen.

I am going crazy. Help.

Answer:Computer Shuts Down Unexpectedly

When you say shut down, is this an instant power off or it is just as if you had shut down Windows properly?

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My printer always worked fine up until today. I was trying to print an email receipt when suddenly my computer shut down and restarted automatically. Then the pc said it was recovering from a serious error and that the problem was due to hardware or software issue and can cause loss of data (told me to back up my data). Scary! This is the first time I see this! Can anyone help me please? Thanks.

Answer:Computer shuts down unexpectedly

Overheating, corrupt Driver, Faulty PSU, virus/sCan you tell us if its a Laptop or a Desktop, and what make/brand please.

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My computer frequently and unexpectedly powers down with a critical error Event 41 kernel power. There is no warning or other screen, it just restarts. I bought a new power supply hoping  that woudl help but it didn't I note with some surprise that HP computers/laptops have been suffering from unexpected shutdowns for several years. Has anything been resolved and with so many complaints why not? 

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I recently did a fresh install of Windows 8 on my HTPC. This machine is only used as a media center and therefor rather bare bones with no exotic software installed. With that said, I have configured it to sleep to conserve power. Every morning I seem to find a message indicating that the computer restarted unexpectedly. I have attached dump files to this post.

I'm so thankful for any help you can offer...

Answer:Computer is restarting unexpectedly - dump files attached

Symbol search path is: SRV*c:\symbols*
Executable search path is:
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
Machine Name:
Kernel base = 0xfffff803`8946d000 PsLoadedModuleList = 0xfffff803`89737ae0
Debug session time: Fri Nov 23 12:37:47.092 2012 (UTC + 5:30)
System Uptime: 0 days 1:34:21.791
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, fffffa80079c8060, fffff80389298920, fffffa8009469e10}
Probably caused by : pci.sys
Followup: MachineOwner

* *
* Bugcheck Analysis ... Read more

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My computer has been shutting down unexpectedly lately. It started to shut down when I was watching videos at 1.5 speed on VLC player and only then. So I updated my video card driver and VLC player and for a couple of days everything was working fine. Today however, it's shutting down about every 20 minutes or so. I checked Event Viewer but I can't find what the error might be. Nothing new has been installed besides the driver and VLC player update. Here's what I am running:

Win7 Home Premium SP1
i7 2.80gHz

I have attached a CPUID Report. Is this a hardware or a software issue? Can anyone please help?


PS I have not been getting a BSOD. It goes from running fine to a black screen as if my monitor was unplugged. My tower is still on so I need to press the power button to shut down.

Answer:[SOLVED] Computer shuts down unexpectedly

I am trying to set Win7 to create a minidump as per the instructions here:

How to Check Computer is set to collect dumps

However, when I make those settings changes and click on OK, the settings never set. They always revert to my previous settings which are like in the attachment. How can I get my computer to accept the settings?

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Hi, My son bought Sim3 yesterday and has played it continuously ever since on a Dell laptop running Vista.His problem is that his laptop keeps shutting itself warning....just shuts down. Has anyone else experieneced this or have any advice?ThanksPosted on another thread that seemed to be similar but been asked to start a new thread

Answer:Sims 3 - computer shuts down unexpectedly

Yeah, we ask you to start new threads so you can get accurate information.  Now, my thought on your dell laptop shutting down is an overheating issue.  Most newer video games use loads of the computers resources, so the computer most likely is shutting down because of overheating.  What you can do is either check the fans on the laptop for dust and debris, and make sure it is on a flat surface, like a desk, so the fans can breathe.  Also, you could buy a laptop cooling pad, which can be bought at your local walmart, kmart, ebay, ect.  These cooling pads go on the bottom of your laptop and have fans that blow air on your laptop to keep them cool, along with the fans already in use on the laptop itself.  These usually cost roughly $20 and up and connect to the laptops usb.

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My HP 250 G3 laptop has been shutting down unexpectedly recently. It all started last friday (26th Feb) when I turned my laptop on at home and the Startup Repair dialog came up saying "Your computer was unable to start" and the status said "Attempting repairs". It seemed like it was stuck there so I shut it down with the power key and turning it back on. I can't remember when the blue screen came up but it was some time after turning my laptop back on. I wasn't able to log in to my laptop again until I selected the "Last Known Good Configuration" option. Until then I've been able to login and use my laptop but it turns off unexpectedly and after logging back in, it says it has recovered from a serious error (or something like that). When I view more details I see "Blue Screen" as the cause. Attached is a zip of the dump files. Hope someone can help.

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Hello everyone, and thanks in advance for anyone who try helping me.

Here is my problem:
every 5 to 15 min, one of the 2 events occures:
1. My screen shuts down for no reason (the yellow light turns into orange), but my computer is still working (i can still work on it "blind").
this is the rare event.
2. This is what usually happens: The computer shuts down completly.
when i turn it on again, some times it turns on but the screen is still off (like in the event number 1), and sometimes it goes on ok, until the next time it gets off for no reason.
If i wait some hours after it get shuts down, i can use it for longer time until it gets off, but if i turn it on a few seconds after it gets off, i can only work for a few minutes until it gets off again.

I'm learning in a university and i have a big test in a week from now, so its kinda urgent for me..

Thanks alot, Liran.

Answer:Computer/Screen shuts down unexpectedly

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I have a Medion MD8000 computer running Windows XP. Recently the computer started booting very slowly (sometime 5 min or longer). Then after it is running, it randomly shuts off without any warning, then starts to reboot itself. Any idea of what I should do?

Answer:Medion computer shuts off unexpectedly

Hi Mannyme and welcome to TSF

There is a very good writeup about speeding up your computer at this link:

Try these fixes and report back if you have any questions or concerns.

Best regards,

1 more replies
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My computer turns itself off and on again after approx. 45mins to an hour of use. I have consulted someone who says this is due to a virus. What do I do? Is there a simple solution?

Answer:Computer shuts down and turns on unexpectedly

Is it a sudden shut off and not a systematic shutdown of Windows. I would guess if its a sudden shutdown you are looking at heat issuenone

14 more replies
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I'm having trouble with my PC shutting down on me unexpectedly.

This has been a problem for a while now and I have tried some things to fix it but to no avail.

I used to have a 500W power supply where every now and then I would get an error message saying that my video card was not being supplied with enough power (the specs on the video card say it requires a minimum 400W power supply). I did have the PSU connected into the video card via a 6-pin connector. After getting this error message I decided to upgrade my PSU to a 600W power supply, hoping that it would then have enough juice.

It is at this point that although I do not get that error message any longer, my PC will shut down on me at random times.

When I do finally get it to boot again I receive no error message in any of the Event Viewer logs.

I do like to download some pretty big files (from legitimate sites) and often keep my PC on for a day or two at a time. During this time my computer is happy (doesn't shut down or anything) but when I try to start using it again, after about 5 or 6 minutes of use (playing a game, surfing the web etc) it will shutdown as if the power in the house just went out. I do not see any flashing lights and everything appears as normal otherwise. All the fans in my case work just fine and I do not feel a lot of heat coming off the CPU's heatsink. Usually my computer will not successfully boot right after this occurs. Sometimes it quits on the WIndows splash sc... Read more

Answer:Solved: Computer shuts down unexpectedly

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This usually happens with processes such as converting wav files to mp3 or with some flash players. The computer just stops, period. I'm not doing anything illegal--some programs it might happen with are exact audio copy or flac front end, which should be fine to use. Also happens on websites, such as youtube, with flash players occasionally. Here's the hijack this. Thanks in advance for any help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:13:19 PM, on 8/2/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\ewido anti-malware\ewidoctrl.exe
C:\Pro... Read more

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Answer:My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Specs would be nice.

CPU, GPU, PSU. Any overclocks. etc. You need to give us something to work with here.

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

There are two times when I have noticed it stopping for a reason. Other times I do not know why it shuts off. Once it stopped after I had a flash drive in the USB port. I did the proper procedure for "safely removing" it, but the computer still shut off when I took the drive out.

Another time the computer more or less went to sleep. I was able to restart the computer without it rebooting. I wonder if there is some way to set the time for it to do this.

Answer:My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Hi Xarzu,

Not sure on the flash drive and USB port, but Step Two in this tutorial will show you how to set the Power Options to what sleep settings you want.

Power Options and Sleep Mode Problems

Hope this helps,

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Hi -

I previously received help from Gringo over on this thread (, but since removing (I think) the malware, I've run into a new problem: the computer has, each of the past few days, suddenly shut down. Gringo suggested that I post a new topic here in the Vista forum.

I looked at the Event Log and it mentions kernel power. I also see this error message in the log: "The speed of processor 0 is being limited by system firmware. The processor has been in this reduced performance state for 2 seconds since the last report."

The other very weird behavior that I can't find the source for is that one of the svchost.exe processes seems to take up 300,000 -- even when no programs are running. I can't figure out why the CPU is working so hard.

Please let me know what additional information I can provide, and I am happy to do so. Thank you!

Answer:Computer Running Vista Shuts Down Unexpectedly

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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My HP Pavilion 5000 CTO with XP pro SP2 has been having this problem for awhile. Whenever I do anything that makes the computer work harder (defragmenting, total system scans, watching videos, and any time I multitask with many different programs); it will just shut down. I assumed it was a virus at first, but Nod32 would run and it would shut down before it found anything. Safe mode doesn't help. So I recently reformatted the computer but I'm still having issues. Any ideas on what could be causing this? Is it hardware or software?

Answer:Computer shuts down unexpectedly; hardware or software?

Besides a few items like the cpu that could have a temp problem a bad cap in the supply or being a weak unregulated transformer, or even something on the board faltering once powers is being pulled for hardwares are things to consider.

If the cpu is running hot when a load is on the overheat protection circuit on the board will simply shut everything down. Iou would likely see a message for something like that however while a bad cap or something else on the board giving out once power is pulled would be one thought.

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My HP Pavillion Elite HPE will shut off and restart on its own. Also, icons are being switched around, i.e., the excel icon shows up for word documents and vice versa. There are no messages associated with this action.
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.16428  BrowserJavaVersion: 10.51.2
Run by Administrator at 14:08:34 on 2014-01-21
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.16367.13525 [GMT -5:00]
AV: Norton 360 *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\NV... Read more

Answer:Computer randomly shuts off and icons switch unexpectedly

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK
If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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My new Vista computer sometimes unexpectedly shuts off. Any suggestions?

Answer:[SOLVED] My new Vista computer sometimes unexpectedly shuts off. Any suggestions?


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I am running Windows XP on a Gateway laptop.  I just started having this problem yesterday and I've searched all the forums and haven't found an answer.  Approximately five minutes after starting up the computer unexpectedly shuts down.  I don't think it's an overheating issue because when I'm in firefox it asks if I want to save the settings or close all tabs.  It gives me that option for about 3 seconds and then shuts everything down.  I tried running AdAware and Spybot Search and Destroy to see if I had some problem but to no avail.  I also tried system restore to an earlier date and I thought that fixed the problem.  The computer was working for a good 45 mins or so but then shut down unexpectedly again.  Since then it's been shutting down every 4-5 mins.  I'm in safe mode right now hoping it doesn't shut down before I finish typing this.  If you have any ideas please let me know!  Thanks!

Answer:computer shuts down unexpectedly, asks if i want to save settings first

Are you running on battery or AC power? When running battery only the computer will shut down when battery power is too low. If the battery is old, it can show fully charged, yet still only have an up time of a few minutes.

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Hi, I'm running XP on my laptop, it's only a little over a year old. Seems like the fan is not keeping it cool, and it just shuts down. Any suggestions? HJT log below. Thanks.

Logfile of HijackThis v1.99.1
Scan saved at 7:54:57 PM, on 11/9/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Toshiba\Power Management\CeEPwrSvc.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
c:\program files\\agent\mcdetect.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\TouchPad\TPT... Read more

Answer:Computer shuts down frequently, overheating? HJT log attached

Well, it looks like you may have too many Svchost.exes running, can't say for sure.
download and run Microsofts Antispyware Beta, or Defender whatever it goes by now. Its free from

Before it shuts down do you get any warnings, might be hardware problem.

3 more replies
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I just installed a new 19 inch LCD monitor onto my existing system (Windows XP; 383 mb RAM, etc...). The old CRT worked perfectly with the system. The monitor looks gorgeous. However, twice in the last hour, Windows spontaneously shut down. I also deleted and reinstalled PC Cillin 2002 today. What could be causing this problem??? How do I fix it?

Answer:New Monitor Attached - Computer Spontaneously Shuts Down

6 more replies
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Hi there,

Ok so as stated in a previous thread i have been having some sudden problems with my laptop which just shuts down or freezes on random moments, usually when a lot of memory is involved to complete a task e.g. sign into msn messenger.

So i followed the steps i was asked to follow (in order!) and downloaded dds and did a scan, i have the log from that called DDS.txt, the attach.txt is inside the zip file attached below.

I then tried to do a scan using gmer.exe (i did untick the boxes i was requested to untick) and the scan just froze after about 10minutes and i got the blue out of memory screen on followed by a computer reboot. So i have attached the start up program scan instead.

As i say, i noticed the problem when i went to sign into msn, the laptop just shut down with no prior warning (by shut down i mean suddenly turns off, not actually goes through the shutdown process). Now i have tried a spybot scan and the normal scan using gmer (not the full system scan) and they have both just suddenly crashed after about 10minutes of scanning, the gmer scan producing blue screen and then shut off.

What steps can i take to try and resolve these issues? My laptop seems ok when surfing the net but i have noticed today any big heavy loading and it just bails is as though something is just chewing my memory up. I have also noticed that suddenly my internet homepage on Firefox doesn't always display and i get the page cannot load error, this must be s... Read more

Answer:computer freezes shuts down - dds files attached

Ok it has been over 72 hours since i posted this problem and so i shall explain a bit more about what happens.

I try to run windows live messenger and it freezes up upon sign in and then shuts down my computer instantly without warning. I uninstall and reinstall it and same happens, even deleted the windows live folder too.

I have also noticed that if my laptop has been left on a while i get some processors taking up more memory than they should, also noted by myself is that when the laptop has been left on over say 10hours the internet starts to cut off a lot and comes back on once i close down some applications even though the RAM is nowhere all being used. I have 1.2gb of ram in here, when i first turn the machine on it says 120+mb in use, when it has been on over ten hours it might say 1.02gb in use when i'm using the same programs. I am sure i have been given some memory hog virus from somewhere but nothing i try seems to shift it, anybody got any suggestions?

p.s. i am sure that there's an extra svchost.exe running than what needs to be too, i have had issues in the past where this has happened or svchost.exe has used up high cpu. Sometimes one of the svchost.exe will take up say 20mb of ram when it should only take up 1-5mb or something. I read on here svchost.exe jacking is a common problem.



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Mistake, system does not shut down, it just freezes,

this is been happening especially when gaming,
My system
Windows 7 pro,
i7-920 @ 3.20, Collermaster V8 fan
GTX460 in SLI
12gb ram

here is the log, let me know if you need more info. Thanks in advance

Log Name: System
Source: EventLog
Date: 12/16/2012 11:00:24 AM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Diego-PC
The previous system shutdown at 9:26:13 AM on ‎12/‎16/‎2012 was unexpected.
Event Xml:
<Event xmlns="">
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<TimeCreated SystemTime="2012-12-16T19:00:24.000000000Z" />
<Security />
<Data>9:26:13 AM</Data>
<Binary&... Read more

Answer:unexpectedly shut-down, HELP, attached Log

Work through these Troubleshooting Steps for Windows 7.

This article also describes a little more in depth how to Use Windows 7 Event Viewer to track down issues that cause slower boot times | TechRepublic.

Please report back results as there may be additional steps based on what you find.

1 more replies
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Good afternoon!

I have a windows xp SP2 laptop that shuts completely off unexpectedly. A couple of times this happened while running Spybot. It happens alot when my daughter is on the Webkinz website. The message I get in the system event log is:

The Dritek General Port I/O service failed to start due to the following error:
The system cannot find the path specified.

For more information, see Help and Support Center at

Any help you could give would be greatly appreciated.



Answer:XP shuts down unexpectedly

the link just goes to a general page no information on your problem
see if this helps

1 more replies
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Hi everyone. I recently received a new laptop from my company. It is a Lenovo X61 running XP with IE 7.0 installed.

here's the problem. Say I am on a newspaper web site. I keep the main browser page open and right click to open a new tab to read a story. This is easier than opening up a story and having to go back to the main page after I read it. After the 7th or 8th time, IE just closes and anything I had in the tabs is gone.

It will also shut down unexpectedly after browsing thru 6 or 7 different web sites.

I have uninstalled it and reinstalled it but it does not fix the problem.

thanks in advance for help.

Answer:IE 7.0 Shuts Down Unexpectedly

Hello and welcome to TSF

Do you have these problems in any other browsers? Please try one of the below (both are free):


15 more replies
Relevance 59.04%

Hi, I have an issue with XP SP2 shutting down when I least expect it. It sems a little like the blaster virus but I don't get the ntauthority message and its on XP not 98 SE.
Can anyone help.

Answer:XP Shuts down unexpectedly

Welcome to TSG.

Are you getting any messages after your restarts?
Check fo critical errors in Event Viewer= Control Panel/Administrative Tools/Event Viewer/System, look for red X's. Double click the event, then the link and ok to send to view details.

2 more replies
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Hello,My desktop PC which seems to function fine sometimes (about three times a week) turns itself off for no reason. This isn't a controlled shutdown (ie no "Windows is shutting down" screens), it just suddenly stops.About 80% of the time the problem happens during strat up. Just FYI - the PC runs updated Windows XP, has plenty of hard drive space, 512 RAM, 1.6GHz processor, new video card. Runs Telewest/Blueyonder PC Guard as anti-virus.Any ideas? Or is there anything I can down load and install that might report where the problem is next time I start up?Thanks

Answer:PC shuts down unexpectedly

Depending on the demands of the new graphics card it could be a sign you need a new or more powerful power supply.

6 more replies
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i have an A30 notebook and it shuts down without any indication. this happens at any moment in time. i've tried updating the BIOS, virus scanning, everything. i did notice that the laptop had dust on the fans which i've blown off but problem still happens.

i have noticed that the pc now says it has only 224B of RAM im sure it should have at least 256MB.

could the dust have caused overheating and damaged the RAM by anychance.

any ideas?

cheers lee

Answer:A30 shuts down unexpectedly

some A30 Series Notebooks have shared Graphic Memory.

This deviation of the RAM you explained is 32 MB... ;)

Which Notebook Model do you have exactly ?


3 more replies
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I work at a bank and I have a customer that is trying to access our web site. Each time she enters our address it causes IE to shut down. She gets the following error message after IE closes: The instruction at "0x03ab4176" referenced memory at 0x03ecc920". The memory could not be "read". Click on OK to terminate the program.

I have made sure that she has all the current updates. I don't know anything about her PC except that she is using XP and IE 7.

I don't believe it has anything to do with our website because I have accessed it from several different PC's and have never experienced this issue before.

Thanks in advance for any help that you can give.

Answer:IE shuts down unexpectedly

In IE, Tools> Internet Options> Advanced tab. Uncheck the box:
Enable third-party browser extensions
Apply, Ok and OK. Reboot and see if you still have this problem. If it doesn't help, you can recheck it.


This sometimes happens if Windows Update had some problems installing a download. Go to your Control Panel and turn off Automatic Updates and reboot. Go to the Microsoft website and download all windows updates from there. Once downloaded and installed, reboot your computer and you should be good. At that time, you can re-enable Automatic Updates.

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Here's is what I have
Athlon XP 2500+
ASRock K7S8XE motherboard
1.5 GB of memory

My problem is that my computer will shut off unexpectly when ever I use or do the following:

-Use iTunes to rip a cd

-Use DVD decrypter to encode a movie that is already on my hard drive, the pc will shut down in the middle or near the of the procedure with no warning.

-Use a graphic progam to see the way a room will look after it is painted(Glidden Color Program) and use the magnify button

Use a map editor for a game (Sudden Strike II)

I've had the current configurations and hardware for about 2 years. This problem started about 3 months ago right after I updated the BIOS. I read that that I my motherboard should be capable of USB 2.0 which after the BIOS update it was. Unfortunately, my screen would freeze up and I would have to manually shut the pc off. That problem went away after I went back to the original BIOS version (I still have USB 2.0 working), but was replaced with my new problem replaced it

I reloaded my pc and with only XP installed and tried to see if I could encode a movie. It shut off again. I am stuck. The pc works fine otherwise. My power supply is about 1 year old and is 425 watts. One other thing, when the pc shuts off unexpectely, to get it back on, I have to unplug the power cord for about 10 seconds (I use the light from my mouse to determine when it is ready).

There are no indication of any problems in the event viewer or when the pc start... Read more

Answer:PC shuts off unexpectedly

im no expert but 73c looks quite warm for a cpu - was that screenshot taken when the pc was idle or after doing some stuff with it. if it is 73c idle then you may have a problem with overheating. however i've never used an athlon xp so this maybe its normal running temp.

perhaps someone else here knows a bit more about athlon xp processors.

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Lately my PC has been shutting down out of the blue, in about 5 seconds at that. Also, upon turning it back on it starts up real slowly. This generally happens when playing games, however if I'm on the computer that's what I'm doing so not sure if that's a good assumption. No viruses, according to AVG at least. When I look at shutdowns in event viewer it doesn't say much more than it shut down due to error.

/e I'm running windows 10 on an HP Envy with i7 Processor and 12 gb ram. Also, of 5 Hardware monitoring programs, not a single one will report any 5v or 12v readings for my motherboard. Is my power supply bad, or are none of these compatible enough to test it?

Answer:PC Shuts Down Unexpectedly.

Do you receive any blue screen errors when this happens ? If not suggest to check temps and voltage with this free software, can be Power supply issue or temperature issue. Can post a screen capture from this software

2 more replies
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Forgive me if this has already, and most likely been posted.

My windows xp spontaneously shuts down and restarts for no known reason. I can be surfing the net, using the calculator, or just plain doing nothing, and it shuts down with no warning.

I have disabled the auto restart and am gathering information on the file that is causing the problem. One file that was identified today was "ikhfile.sys".

And now I am at a total loss at to what to do next.

Answer:Xp Unexpectedly Shuts Down

Welcome to Bleeping Computer You are presumably blue-screening, and your computer is set to reboot whenever thathappens. Right-click My Computer/Properties.On the Advancedtab,click Settings under Startup and Recovery. Under System failure,uncheck the box "Automatically restart".Now when the problem occurs again, instead of restarting, you will get theblue screen with diagnostic information. Post back with those details formore help.

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I didn't know where to post this, so I posted it here.
I have been having problems with my Internet Explorer. When I go on certain sites, they shut down automatically with all the other IE pages I have running. There are some sites where I have went on for a long time, and then all of a sudden they dont let me go on.

Answer:IE Shuts down unexpectedly

Natalie, look at the recent thread "internet disconnects accessing a specific web site". I had a similar problem and it was solved as noted. Maybe you are having the same difficulty.

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Help! my PC shuts down unexpectedly... I'm pretty sure it's not the CPU overheating because when idle it's at 37? and when I play games like NBA 2K14 its at 64?. Can you please help me with my problem my

Specs are:

AMD A8 5600K
Radeon HD 7560D
Corsair 4GB DDR3 memory
Seagate 500GB

Answer:PC shuts down unexpectedly

Hi, Welcome to SF

Issue could be with your power supply unit (PSU). Try to replace it with a spare one and check. Make sure all the hardware is properly connected and seated in the slots.

Keep us posted.

5 more replies
Relevance 59.04%

Can anyone help me with this annoying problem. My PC intermitently shuts itself down without warning. I get a message asking me if I want to save data, which it allows me to do, and then it powers down - no error messages or any other clues. I've tried all the usual things, virus scans, spybot, adaware, installing the latest graphics drivers and ensuring the ram sticks are properly seated. The spec of the pc is as follws:XP 3200+ CPUAsrock K7VT6 moboRadeon 9200 SE graphics card512 mb ramWindows XP SP2

Answer:XP shuts down unexpectedly

Any clues in Event Viewer? To open Event Viewer, click Start, click Control Panel, double-click Administrative Tools, and then double-click Event Viewer, System.

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We had a short power cut some weeks ago, when power resumed,cut,then came on again, and my PC was on,plugged into a surge protector-Belkin.No adverse results other than the PC shuts down from time to time unexpectedly.Not frequently,but it has done so while I was typing a Word document,and several times when I've left it a while with Outlook Express,or a website open, and returned to find it's shut down in the interim- it always restarts immediately, as if I, or someone,had suddenly clicked Turn off and Restart, but previously open programs are closed.(With normal Turn off, or power off, of course it wouldn't restart.)The PC is an Evesham,3 years old,with Windows XP.Any ideas?

Answer:PC shuts down unexpectedly

Have you checked the Power Options in Control Panel?

6 more replies
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I'm running IE6 with Windows XP. Here's my problem. I go to a web site, click on a link that's on that page, it appears to load the link's page and then IE shuts off. No error message, no freeze ups, just poof! It's gone. I can click on other links on the same page with no problems. It does this on several web pages, but not all. I can move over to my other computer and get there, no problem. Any ideas?

BTW, this is my first time here.


Answer:IE6 shuts down unexpectedly

6 more replies
Relevance 59.04%

Lately my PC has been shutting down out of the blue, in about 5 seconds at that. Also, upon turning it back on it starts up real slowly. This generally happens when playing games, however if I'm on the computer that's what I'm doing so not sure if that's a good assumption. No viruses, according to AVG at least. When I look at shutdowns in event viewer it doesn't say much more than it shut down due to error.

/e I'm running windows 10 on an HP Envy with i7 Processor and 12 gb ram. Also, of 5 Hardware monitoring programs, not a single one will report any 5v or 12v readings for my motherboard. Is my power supply bad, or are none of these compatible enough to test it?

Answer:PC Shuts Down Unexpectedly.

Do you receive any blue screen errors when this happens ? If not suggest to check temps and voltage with this free software, can be Power supply issue or temperature issue. Can post a screen capture from this software

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My desktop computer shuts off unexpectedly. It shuts off at any time, after startup, after hours of use..sometimes it doesn't even complete startup before shutting off. It sometimes even takes 3 to 6 attempts, in a row to keep it on. It soesn't seem to totally shut off though, as the power light is still on. It is not in hibernation or standby, I have turned these off. I must hold the power button in until it shuts off and restart it. The reset button doesn't work when in this mode. Any suggestions on how to stop this?My computer is a gateway running Microsoft XP

Answer:shuts off unexpectedly

When did this start?Follow this guide and post the computer's temperatures:,83105.0.html

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I am getting this error:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: FFFFF881A50885A0
BCP2: 0000000000000000
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

How can I fix it?


Answer:My HP shuts down unexpectedly

Please provide more information.

1.) Has anything in your system changed recently?
2.) Have you installed any new software/hardware?
3.) Explain in full detail what happens, thank you.

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My IE has been closing unexpectedly lately. But it only seems to happen when I'm on the website for my university, which is odd. What happens usually is this:I'll surf to the website (which is --- it's a web module for students; I use it to access my distance ed courses.I'll click on a link for one of my courses. (Let's say RELS 2811).Then let's say I open the "discussions" page. It opens in a new window, so that obviously, in order to get back to the main RELS 2811 course page, I have to close the "discussions" window by using the X in the right hand top corner.BUT. When I do that, meaning to close ONLY the "discussion" page, IE closes altogether. Which is not what I mean to do. I only want to close the discussion page so I can get back to the main page in order to get to another part of the site.Can this have something to do with XP, or something else? Does anyone have any ideas as to why this could be happening?Thanks!

Answer:IE shuts down unexpectedly

Try minimizing the active window rather than closing it, does that work for you? Also try hitting alt f4 to close the active window. HTH

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My wife's computer, running Windows XP Pro keeps shutting down; usually after Windows loads, but sometimes as Windows is loading. I replaced the power supply and the heatsink but that didn't help. There is no evidence of the problem in Event Viewer and she can successfully boot into Safe Mode. Any help would be appreciated.

DDS (Ver_09-05-14.01) - NTFSx86 NETWORK
Run by Helene at 12:46:49.09 on Thu 06/04/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_06
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1982.1595 [GMT -4:00]
============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Helene\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://
uSearchMigratedDefaultURL = hxxp://{searchTerms}&sourceid=ie7&
uInternet Settings,ProxyOverride =;*.local
uSearchURL,(Default) = hxxp://
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
... Read more

Answer:PC Shuts down unexpectedly

Hello and to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.-----------------------------------------------------------We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, ... Read more

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Hello, I recently purchase a x220t, and i have now experinced an unexpected shutdown for the 6th time.  Today was the first time it happend during normal use.  Every other time it's just shutdown while running 3D Mark Vantage.  Everytime i run this program it  just turn off at some point.  This wasn't really an issue until it did it today while I was working in MS Word, MS Excel, Chrome, and Firefox.  All these shutdowns have happend while plugged in and hooked up to my 30in monitor i'll test it with out that shortly.

Answer:X220t i5 Unexpectedly shuts down


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 My brand new T410 has shut down twice unexpectedly with no warning whatsoever--there was no blue screen error at all. I haven't been able to find many other posts about the T410 having these problems--I have seen many posts about the T400 doing this--so I'm going to document my efforts at fixing this here in the hopes that it will help others.Some background on my system: I purchased my T410 about a month ago.    HARDWARE:   Intel Core i5-520m processor   4 GB of RAM   Intel Graphics Media Accelerator 5700MHD   250 gb 5400 rpm hard drive   9 cell battery   ThinkPad bgn Wireless   SOFTWARE:        As soon as I got the computer I uninstalled the Windows 7 base, and installed my own copy of Windows 7 Ultimate. I then installed all drivers through Windows Update. Context of when the problem occurred:    Both times I had been surfing the net for a few hours, not doing anything that would tax my system. I was connected to the internet wirelessly, was using the battery to power the system, but I had plenty of power left.

Answer:T410 Shuts down unexpectedly

The first thing I did to resolve the problem was google it. There were a few people that said incompatible drivers might cause an issue. I figured I was fine: I run Windows Update religiously, and so I should have all the updated drivers. I then contacted Lenovo Customer Support. I was told that I should install Thinkvantage System Update to see if there were drivers that needed to be installed. I installed it, and it found around five drivers that needed to be updated. I then updated them. That happened last night, and my computer has been running fine since. If I have any more problems, I'll be sure to post them here.

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The computer shuts down unexpecedly at least once every time it is used.  will not start again unless I plug it into the charger.   The battery is often fully charged when this happens.  Sometimes if I get it started quickly it will come back on with everything the way it was when it shut down.  Other times it boots up, and I have to log in and start it as usual.  If I happen to have it plugged in to the charger when I start it I do not have he problem.   Of course that is not ideal, I need for it to be portable as it is intended to be.  Any help would be appreciated.

View Solution.

Answer:spectre x2 shuts down unexpectedly

Hi @Twindy91?,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP Spectre x360 shutting down after updating Windows 10. You could  try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows 10.  Please restart the Notebook twice to make sure all update have been completed! I am seeing that if you change the power plan options to balanced option in the Notebook will help. Here is a link that will help. Go into your power options. Select Balanced and click Change plan settings. Click Change advanced power settings. Then save setting changes. Restart your Notebook and see if the setting options have changed. You could also try: In the Device Manager, click the arrow next to Display Adaptors to expand that categoryRight-click on Graphics and select Update Driver Software if more than 1 Graphics adapter do 1 at a time.Choose the option to Search Automatically for Updated Driver Software.The Notebook should find and automatically install the updated driverAfter the installation is complete, restart your Notebook.Please let me know how this goes.Thanks.

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hii have recently made a cleaning for my laptop HP Pavilion g6, i disembled it cleaned the fan and changed the thermal-paste for the processor, now i have a headache problem, everytime i push the keyboard keys near the fan or those above the processor slightly stonger, the laptop turn off like if the power has cut, can anyoone advise what to do please, i verified everything inside many times but cant figure out whats wrongthanks in advance

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I am running NAV on WINXP Home SP2. When accessing mail (Outlook 2003 accessing MSN mail and a mailbox hosted on a private domain), I occasionally have a prblem where CCAPP just shuts down. It leaves the following message in the Event Log:

Faulting application ccapp.exe, version, faulting module asengbay.dll, version 2004.1.4.17, fault address 0x00010209.

For more information, see Help and Support Center at

Does anyone here have any odeas what might be happening?

Thanks in advance for thoughts.



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I have an issue involving an HP 6300 Pro SFF that has been repeatedly and intermittently shutting down, even though several major components have been replaced and the PC has been reimaged.  I am wondering what I have missed and am seeking advice on what to try next.  Through Self-Maintainer and one-at-a-time we have replaced the motherboard, both RAM modules, the hard drive, and the Power Supply.  I have ordered but not yet installed a replacement CPU, even though it tests "Good" through the latest UEFI.   Interesting thing about the UEFI test for the motherboard, System board check states "Device not found", but Passes in the log file.  This result occurred in the original and the replacement motherboard.  I've also remediated in ways that we don't normally have to do, replacing the mouse, keyboard, AC cable, the surge supressor, moved the PC to different locations, tried different AC outlets, putting it on an UPS or not, cleaning the CPU and reapplying thermal paste, reseating the RAM, etc.  We have several thousand of these units in our enterprise and just this Wednesday, we received another call at another site where a 6300 Pro SFF was shutting down unexpectedly on the customer.  We were immediately directed by the OEM distributor on my unit to fix it through the Self Maintainer Process and that's what I've been attempting to do, but in this most recent case, I sent that one back to the OEM distri... Read more

Answer:HP 6300 Pro SFF shuts down unexpectedly

It was the CPU...The bad CPU passed 100 iterations successfully.  Beware of hard locks!

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i have kaspersky intenet security 2012, and have been dealing with their techs for two months now without resolution. my pc is not overclocked and has not been altered from factory equipment. hp m8000n, vista home premium, amd athlon 64x2 dual core, 2gb sdram pc2-5300. the problem started with sheduled scans on kaspersky not running, stuck at 0 files 1% scanned until manually stoping and restarting the scan. it found a few trojans which i was unable to delete or send to them for analysis. i looked for them by the path name but could not find them to delete manually. they gave me some settings to change for the scans but things just got worse. my email was spamming other people but the emails do not appear in my outbox or sent folder. shortly after this windows started shutting down whenever i ran a full scan. i do not think it was because of the full scan but because the scan takes so long to run it would happen before the scan would complete. i noticed it was only happening when the computer was in use, on the internet or using other programs. i stopped using the internet except to download updates for kaspersky or windows. now the computer shuts down within 1-10 mins of startup, whether in safe mode, safe with command, safe with network, repair windows, last know good config, or normal mode. i have tried system restore which has run through the entire process but after restart it says it did not complete successfully, cpu was not restored to x date/time etc. i have tried al... Read more

Answer:vista shuts down unexpectedly

Hi Mike.

First of all, do you have any files that you would like to save before we continue?

We will try to delete the virus, but if that fails, we will most likely have to end up re-installing windows.

Do you have a vista installation disk with you; or a USB drive (for the virus removal attempt).

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My Dell Inspiron 1750 laptop has been shutting down lately. When I log back on I get a message that Windows shutdown unexpectedly. Following is the error message. I have also attached the dump file.

Any help in resolving this will be appreciated.

Problem signature
Problem Event Name: BlueScreen

OS Version: 6.1.7601.
Locale ID: 1033
Extra information about the problem
BCCode: 7a

BCP1: FFFFF6FC40006648
BCP3: 0000000083E9D860
BCP4: FFFFF88000CC9260
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

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Several times a day Windows will shut down with no warning. Sometimes I get a BSOD, sometimes I don't. I have downloaded MiniToolbox and Speccy. Please tell me what to do from here.

Answer:Help! Windows shuts down unexpectedly

Please provide us with the make and model of this computer.
Below are instructions for running Speccy and posting the hyperlink in your topic.
Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
When Speccy opens you will see a screen similar to the one below.

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
When the MiniToolBox has run there will be a text log, copy and then paste it in your topic.

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Whenever I try to access my email account (on I can get into the account, but then when I select "check mail" Explorer creates an error and shuts down. No explanantion of the error is given.

Answer:Explorer shuts down unexpectedly

Try to run SFC.EXE /scannow from the run box. Remember the space between exe and /

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I have a Dell Inspiron 5150 running winxp pro. Lately, the laptop has become extremely flaky. If the laptop is moved, jostled, repositioned, bumped, or even if the screen is tilted up or down, the screen will go black and the fan will start humming. It will always try to access the cd drive as well. It will not respond, so I have to manually turn it off.

Here's a couple of things that I know for sure:

It's not a heat issue, unless the sensor is out of whack.
It's not a software issue.
The battery is good.

Any ideas? Thanks so much for your input...

Answer:Laptop shuts down unexpectedly

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Intel Core2 Duo T7500 @ 2.20 GHz My system has started shutting down at - seemingly - random times. I've been using my laptop to run MCMC simulations in MATLAB, which at times can take several days to complete executing. Additionally, I've had multiple instances of MATLAB running in an attempt to utilize 100% processing time to get results sooner. Obviously, doing this has caused more heat to be dissipated from the machine; however, I would think that as long as things are acting to spec, the system should be fine as far as heat is concerned, so perhaps, my activities arn't a factor in the error I'm reporting. Moreover, I have had the system shutdown when simply browsing the web with little processing power being used. Could this be software related, as its been a couple years since I've reinstalled my operating system?  Thanks. 

Answer:Lenovo T61 Shuts Down Unexpectedly

download tpfancontrol and prime95, run them both and check what temperature your CPU and GPU is running at?
If they get over 80 degrees, then you may need to clean out the heatsink, which can be reached by removing the palmrest and keyboard.

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My laptop is fairly new (bought in September 2016) and has started randomly shutting down even if I am only running Netflix or a news site on google chrome. The screen suddenly goes black and everything cuts out all at once like when a house loses power. When I turn it on again, it turns on as it normally does -without any message saying it wasn't shut down properly. This has happened about 5 times in the past week and I'm not sure why as this is only a recent problem. The laptop has not overheated any of the 5 times it has randomly shutdown, so could it be an issue with the software or hardware? It just shut down again as I was typing this up!!!!! 

Answer:F5-F73G unexpectedly shuts down

Hi,Is it shutting down only in battery or with AC adapter connected as well? If you haven't tried without the AC adapter connected, try it. You could try a battery reset, instructions are here: could also check the memory sticks are seated properly.If that doesn't help, you need to get in touch with Acer Service centre in your region, as it's a new laptop could be a faulty hardware.

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I have an Acer Aspire 5720Z which keeps shutting down unexpectedly.
I have tried changing the hard drive and Ram, even different operating systems, but the problem keeps happening. I dont think its heat related as it can occur within minutes of switch on.
i have a bought a new mains adaptor, but it still happens whether on mains or battrey power.
Anyone got any ideas??

Answer:Laptop shuts down unexpectedly

I dont think its heat related as it can occur within minutes of switch on.Click to expand...

Heat occurs in mins on the CPU - if the fan is blocked or not spinning - it will shut down very quickly

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I am having problems with my desktop computer with Windows 7 32-bit home deluxe booting. I try to power it up and everything goes okay for a while. Eventually the windows logo comes up, but then the computer shuts down without warning. Once this happens, the computer seems mostly unresponsive to a restart using the power button. Press power on does something (some lights come on), but it doesn't even get to the Bios. I have to turn off the power supply then turn it back on. Then when I press power on, the computer tries to boot up again. A couple of days ago when this first happened, upon reboot Windows entered a "startup repair" process. After this, the computer was able to boot. However, trying to boot today is even worse. While Windows is running the startup repair and tries to boot, the computer does the shut down thing again.

I'm not sure if it's a heat issue, as I've tried to boot from room temperature. Mind you, I don't know how long it takes for things to heat up, maybe 30s is all that is needed?

What really confuses me is that I have to cycle the power supply in order to boot again. Maybe there is a simple explanation for that though.

During the startup repair I'm given the option to do a restore, so I'll try that next.


Answer:Booting shuts down unexpectedly

It sounds to me like your power supply or something that connects your motherboard/devices to your power supply is failing. If the computer can't receive power properly then that's definitely the problem. If all the other devices were booting yet certain devices weren't then it could be something else, but since it's everythnig it's probably the power supply.

Depending on what kind of computer you have and how many devices you have you will need a power supply of atleast 350-400 watts or more. If you've built your own computer you'll know what you need, if not, check the rating on your old power supply.

If you don't need anything more than 430 watts, one of these will do nicely:

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My bluetooth shuts off unexpectedly when using headphones, commonly doesn't find paired devices unless turned off then on. I have LG HBS800 headset and when talking to someone the Blueooth turns off, and is completely gone from the system. Bluetooth mouse doesn't work, can't be turned back on as the system doesn't see it unless I restart the system from a complete power off. This is on a Y50 Touch UHD running the new drivers released 03/17/2015, it wouldn't run the headset at all before this update.

Answer:Bluetooth shuts off unexpectedly

hi jjn00711,
Can you try to turn off the power saving feature ("turn off this device to save power) of the bluetooth adapter from the Device Manager > Bluetooth and observe.
    Sample image
Let me know how it goes.

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Hi,i have a big problem with my laptop.After i replaced its motherboard which i bought it from China online,my laptop closes every 2 hours,but without like shutting down on the screen or anything,it just turns off.The guy who replaced the motherboard didn't installed a new windows after,he just replaced it and gave it to me like that.Another thing is that aparrently my hard drive is on 26% health,maybe this could be a reason? but before the new motherboard everything was fine.And now please i need some help because it drives me crazy every 2 hours .And everytime is 2 hours,like it has a timer or something inside and knows when those 2 hours passed.I'm thinking to buy a new hard drive to replace this one,to install a new windows and i'll see after.So any suggestions would help.Thank u

Answer:My Windows shuts down unexpectedly

Welcome to the forums droopy1986!

Well, gosh ,don't know where to start..............

1. You replaced the motherboard on the laptop. Are you 100% certain its the right one for your machine? Might explain the HD health thing. Is it a quality board and under warranty? Have you updated the BIO's on it?
2. I don't think a "new" windows will solve anything. A new INSTALLATION, as you say was done should have fixed any software ( O.S.) problems.

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I'm not sure if this is the right forum to ask about this, but I thought I'd give it a try. I bought an ASUS N56VJ laptop in February of this year, 2013. It has suddenly shut down six or seven times. This happens very randomly and with no pattern that I can see. It's not an overheating issue as I'm monitoring the temperature with ReatTempGT (and it often happens after only being on for a few minutes). I managed to find an error when I checked the event viewer that was from approximately the time that it happened. I'll post the information below. If anyone can explain what's going on I'd really appreciate it. Thank you!

[ Name]
Log Name: System
Source: Microsoft-Windows-Wininit
Date: 3/7/2013 4:12:59 PM
Event ID: 11
Task Category: None
Level: Warning
Computer: Christopher
Custom dynamic link libraries are being loaded for every application. The system administrator should review the list of libraries to ensure they are related to trusted applications. Please visit Working with the AppInit_DLLs registry value for more information.
Event Xml:
<Event xmlns="">
<Provider Name="Microsoft-Windows-Wininit" Guid="{206F6DEA-D3C5-4D10-BC72-989F03C8B84B}" />
<Task>... Read more

Answer:Laptop shuts down unexpectedly

Have you uninstalled your Nvidia drivers?

Run the default windows drivers for a bit see if it stabilizes.

If all is good, then use a different Nvidia driver version.

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Hel Lenovo please! My R500 ThinkPad, model 2716-CTO keeps shutting down unexpectedly! I have XP SP3. I tried every resolution possible; from the latest windows patches to the latest Lenovo system updates throught the system update utility. Nothing seems to work out. Any clues or hints?

Answer:R500 Shuts Down Unexpectedly

The same happens in my Thinkpad T60. In my case it won't turn on again until I follow these steps:1.- unplug the laptop from the power source2.- remove the battery3.- push the turn on button several times4.- keep the turn on button pushed for several seconds5.- put back the battery (and plug the system again)7.- push the turn on button again. I called the service about this problem. They say it is caused by the static. I am using an antistatic mat but the problem keeps happening.

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I bought a new Dell laptop running Windows 7 Professional last Thursday.  It has shut down twice without warning.  When i start it back up, i get the "Windows didn't shut down normally" message after which it stays on for a couple days and shuts down again.  It just happened for the 2nd time this AM and i felt the bottom.  It doesn't feel hot.
I checked the event viewer and there were no messages of any failures just the "system shut down unexpectedly" message.
I have Windows Update set to NOT update automatically as i know that can sometimes force a restart.  However, in this case the computer didn't restart, it shut down without starting back up.
I ran sfc/scannow and it did find some corrupted files (on a brand new system??) and repaired them.
Attached is the excerpt of the cbs.log with the details on the repaired files.  Could that be the problem?  Any other ideas?  Any help would be appreciated.

Answer:New laptop shuts down unexpectedly

Is it brand spanking new, refurbished, or new to you?
What most likely is causing your problem is an issue with the ac adapter and/or its connection into the laptop.
BTW; if it is a fresh install of Windows 7, you need to get about 200 updates that should not be postponed!  Go to Start -> Control Panel -> switch it to Large Icons -> Windows Update, and keep going back until it is done.

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A couple of years ago I inherited my sons A20m laptop and I've been using it to play music from internet radio on Media player through a FM transmitter to my stereo. Lately it shuts down after about an hour, it re boots but down again. I've taken it apart to clean dust and checked the fan but to no avail. Its a A20m 2628  128 mgs Ram 6gb HDD of which I have 3.41 free, Windows 98 SE. Anyone know whats happening or is it time to give up on it. Thanks

Answer:My A20m shuts down unexpectedly

Welcome to the forum!I'm very partial towards A20m units, since that was the first ThinkPad I've ever owned...That being said, I would suspect that the motherboard is on its way out from what you're describing.Time to move on.Good luck.

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Win7 64 bit OEM, ASUS P6T MB (Not Over clocked) with 6GB Ram, bought from computer store who built computer, I have had about 4 shut downs with the following reported on boot up;

NOTE: It has never happened while I'm sitting at computer.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 3081

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80062E4A20
BCP3: FFFFF80000B9C518
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:


The only difference in the last 2 reports are

BCP2: FFFFFA80062E5060
BCP4: FFFFFA800009C518



Any help appreciated as I haven't a clue what any of this really means so don't want to screw everything up by trying to guess a fix.

Answer:Win7 64 shuts down unexpectedly - Help please


So this is happening more when you just leave the PC on and unattended? I'm just suspecting Sleep/Hibernation or one of the hardware devices and mainly either network or usb.

But do run through this guide and "attach" in a text file the minidump log as mentioned as just want to see what the faulting file is.

*guide on how to attach a file is in that guide

Also do you have any yellow ! marks in device manager, if so what. If you have external devices (please name them, like printer, external hdd etc) , then unplug them and leave PC on to see if it crashes.

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Hi! My T400 shuts down unexpectedly recently. I don't know what caused it -- this behavior just seemed to start randomly. I went from "Power Saver" to "Balanced," thinking it might be a power problem, but it still happens. Symptoms: One interesting sign is that when I close the lid while I'm plugged in, the moon (sleep) shows up like normal but not without the battery with the + sign still lit up. Then the moon light turns off, followed by the battery with the +. Then when you open the lid, the computer is off, so you have to turn it on again. This occurs less now, but the computer can shut down right while I'm using it. I'd really appreciate it if anyone could figure out why this occurs,Thanks!!!

Answer:T400 shuts off unexpectedly

Hi,  Also with this problem is associated:when I try putting the computer to sleep, it shuts down instead and restarts. Is this familiar to anyone? Thanks

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I have an IBM thinkpad t30 laptop and all of the sudden it just started turning off unexpectedly. It started doing that a few weeks ago. It began doing it only when I'd use a processor intensive application but now it seems to be doing it at other random moments. I used to be sure it was just overheating but now I am not so sure since, like I said, it even turns off when I'm not doing something necessarily demanding for the cpu and it doesn't really feel that hot. When it shuts off it just does so without going through any motions, just in completely abrupt fashion. The only way I have figured out to turn it back on again is to unplug the power supply (from the computer), wait 5 or 10 seconds then switch it back on. It won't respond unless I unplug it first. Once it's back on I just plug the power supply back in. Anyway, I'd like to see of anyone here can help me diagnose the issue so I can see if it's something I can fix myself or if I'd need to get some expert to look at it. Thanks for any info.

Answer:ibm thinkpad shuts off unexpectedly

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On December 10, there was about 20+ windows update. After that day my PC has been shutting off on its own, usually during sleepmode. When it is sleeping at times the keyboard or mouse will not wake up the pc, making me have to manually shut down. I have seeked help from HP and they say it is software related and that my insurance was only for hardware and that I have to pay a whole different bill to get it fixed. I would like to know if there is anyway to get this fixed without giving them more money?

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 7883 Mb
Graphics Card: Intel(R) HD Graphics, -1792 Mb
Hard Drives: C: Total - 935973 MB, Free - 322546 MB; D: Total - 16032 MB, Free - 1937 MB;
Motherboard: Hewlett-Packard, 2AE5
Antivirus: Windows Defender, Disabled (it is actually enabled, do not know why it says disabled)

Answer:Solved: PC shuts down unexpectedly

Have you checked to make sure that a power option has not been changed? I'm thinking in particular that maybe it now goes into hibernation after a shorter idle period or when the battery (if a laptop) reaches a certain level.

Antivirus: Windows Defender, Disabled (it is actually enabled, do not know why it says disabled)Click to expand...

Because Microsoft changed the way in Windows 8/8.1/10 that Windows Defender announces its status, and the TSG Sysinfo utility has not been accordingly modified.

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I've had these issues before with this PC, but this time I have no idea how to fix it. Booting into safe mode does not work anymore, as it does the same while loading; crashes. I can only access the BIOS menu safely. I don't have any CDs here either. Please help!

Answer:PC unexpectedly shuts down during or after boot.

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My T420S suddenly has turned of (no warning or BSOD).No recorded for this in the Windows Event Viewer.Should I ask for a motherboard replacement? (my dad's T400 once suffered from this issue and it was resolved with a motherboard replacement).BTW: the temperature of the cpu is normall and SMART record of the Seagate HDD is normal.

___________________________________________________________Lenovo Thinkpad T420s

Answer:T420s shuts down unexpectedly

does this occur repeatedly?

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hi guys,
i am having some trouble with explorer.exe,
because it is shutting down unexpectedly when i close the explorer window o the control panel window, it is really unpredictable.
it's not spyware or virus,
so what suggestions do you have?
Taanks, Hector

Answer:Explorer.exe shuts down unexpectedly

conde_j73 said:

hi guys,
i am having some trouble with explorer.exe,
because it is shutting down unexpectedly when i close the explorer window o the control panel window, it is really unpredictable.
it's not spyware or virus,
so what suggestions do you have?
Taanks, HectorClick to expand...
How do you know?

One thing to try
Open your run command and type sfc /scannow. This will scan all your protected files and verify they are not corrupted...doc

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I run Vista 64x , Athelon processor,4 gb ram, nvidia g force 9200 video.

Lately I've having the moniter going black for no reason. I have to manually shut down the computer, turn it back on, go throught the "windows shut down unexpectedly" screen etc.

My (Norton) anti-virus is up to date and shows no unusuall finds over the last month or so.

I was able to retrieve the following error message:

OS Version: 6.0.6002.
Locale ID: 1033Additional information about the problem: BCCode: 1a BCP1: 0000000000008887 BCP2: FFFFFA80003A74C0 BCP3: FFFFFA800099C900 BCP4: 0000000000000104 OS Version: 6_0_6002 Service Pack: 2_0 Product: 768_1Files that help describe the problem: C:\Windows\Minidump\Mini101609-01.dmp C:\Users\bruce&janice\AppData\Local\Temp\WER-52837-0.sysdata.xml C:\Users\bruce&janice\AppData\Local\Temp\WER2644.tmp.version.txt

Any help with this would be appreciated.Also I've made no recent changes to any settings.

Thanks in advance.

Answer:vista shuts down unexpectedly


go to c:\windows\minidump, zip the dump files (*.dmp) and upload them to us
let us know if you need help with this


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i m using HP PAVILION 15 - P045TX , it SHUTS DOWN UNEXPECTEDLY even if it is partially or fully charged. What to do please help.. 

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My Gateway T-1625 PC notebook keeps on shutting off on its own after about 20 minutes. When i give it a rest and boot it back up, it stil shuts down after about that amount of time.... and sometimes in even less time. I am afraid it will crash or perhaps it is missing a key component in the registry? Please help. I'd like some good advice on what I should do.
OS NAME: Microsoft® Windows Vista™ Home Premium
VERSION: 6.0.6002 Service Pack 2 Build 6
OS MANUFACTURER: Microsoft Corporation
PROCESSOR: AMD Turion(tm) 64 X2 Mobile Technology TL-60, 2000 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS VERSION/DATE: Gateway 90.02, 02/08/2007

Answer:Gateway Laptop shuts off unexpectedly

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My Mozilla shuts down during browsing. It only say a problem has caused the program to shut down. I thinks its been Hijacked. Have not had this problem with IE so far. Here is my Hijack this log. Thanks for the help.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:12:20 AM, on 2/27/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16609)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Portrait Displays\HP My Display\dthtml.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Common Files\Portrait Displays\Shared\HookManager.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\Hij... Read more

Answer:Mozilla Foxfire shuts down unexpectedly

i am having the exact same problem
and i've done the "malware scan"
and nothing solves it

if you ever fixed it
please tell me how you did?


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Hi, I've been encountering an irritating problem for about a week. I have a Dell computer that is about a few years old and I have recently installed Firefox (the problems have been occurring beforehand and I tried Firefox to see if it would help the problem).

The main problem: My Internet browser has been unexpectedly shutting down after a few minutes no matter what site I'm currently viewing. Also, whenever I start up my computer, an RUNDLL error message occurs saying: Error loading dll32 Could not find the specified module. Also, a SuperAntiSpyware - Bad Image error occurs saying: "C:/Windows/system32/mcenspr.dll". Whenever I open up AIM, I get a similar message saying: AIM.EXE - Bad Image. And yesterday, I received an internet explorer error that stated: iexporer.exe - App Error (the reason I switched to Firefox).

I have run all my anti-virus programs and I have checked overheating problems as well. I sincerely think it is a virus problem. I need help right away because I have a huge project due on Tuesday and I need all the time I can get.

Thank you.

- tcastell

Answer:My Internet Browser Unexpectedly Shuts Down: What do I do?

Hi,Welcome here. Let's take a look.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button. The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".Click OK to close the message box and continue with the removal process.Back at the main Scanner scr... Read more

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Hi everybody

I?m a new in this forums and I?m having some problems with my new Satellite P300D- 10v laptop.
While playing games or during a 'hard' application my pc shuts down by itself after a few minutes and all this when power plan is set to high performance or balanced. So the only way to run my lap without the fear of shutting unexpectedly down is being in power saver plan something that reduces my pc's performance a lot. I?m running on Vista 32bit home basic, SP1.

Processor; amd turion 64x2 mobile technology tl-64 2.20 ghz
RAM; 3,00GB
directx 10
Gpu; ATI mobility radeon HD 3650
BIOS; (as written in dxdiag) ver.1.00PARTTBLv

PLEASE if anybody have the same problem with me or know any solutions for it or anything PLS PLS PLS let me know .

Thanks in advance.

Answer:Satellite P300D-10v shuts down unexpectedly

Firstly, update the BIOS. You can get the latest BIOS from the Toshiba Website.

Secondly, check for dust in the heatsink. You can blow air into the vent to dislodge the dust. But if its really clogged, you may need an ASP to dismantle the laptop and remove the dust.

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Hi, i own a lenovo y50 touch gaming laptop and it used to shut down with a poping sound now and then so i brought it in to the service provider who couldnt fix it.Recently (2 or 3 months ago) I updated to windows 10 qnd updated the BIOS driver to v3.03. Since then the laptop shuts down all the time but only when having Microsoft Office, Internet Explorer or such programs open but does nkt shut down during benchmarks or gaming.Since the problem intensified with the BIOS update instalation i would like to gowngrade it. Is there any way I can do that, or if someone can tell me what is the problem with my laptop that would be very helfpful?Someone please help me! ?

Answer:Lenovo Y50 touch shuts down unexpectedly

For downgrading check Reset if there is an option to do the downgrade.

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I have an Ideapad N581 and it shuts down whenever it is running a large program, consistently with games such as SIMS.  I have it on a fan powered cooling pad to attempt to keep it cool.  It has slowed it a little as it was happening multiple times a week.  Has anyone else had this issue.  I have had many laptops and never had one that shuts down as frequently.  Additionally my battery won't charge fully and will only last about 20 minutes on battery power.  Don;t know if any of this is related.   Any suggestions would be appreciated. Thanks.Tim


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Answer:N581 Laptop shuts down unexpectedly

Hi Tim,
Welcome to Lenovo Community Forums!
I?m sorry to hear that your N581 Laptop is turning OFF frequently while playing bigger games and also the battery backup is not as expected. I suggest you to check the compatibility of the game once before playing it :

Game Compatibility check 

Also for the Battery backup issue, I suggest you to install LEM (Lenovo Energy Management) below is the link to download the exact LEM for the computer and after installing you need to choose (Maximum Battery Life). By choosing the (Optimized Battery Health), the Battery charges only to 60% and stops charging the battery and then it take its power from the charger, so if you want to charge the battery to 100%, choose (Maximum Battery Life).

Lenovo Energy Management for Windows 7 (32-bit, 64-bit)
Lenovo Energy Management for Windows 8 (32-bit, 64-bit)
Lenovo Power Management for Windows 8.1(32-bit, 64-bit)

Hope this helps!!!
Do post us back if the issue still persists.
Best Regards

Shiva Kumar

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