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Solved: Cannot delete dll files even in Safe Mode

Question: Solved: Cannot delete dll files even in Safe Mode

Trying to clean my soon-to-be father-in-law's laptop, and it is an absolute mess. He had worked with it for months w/o firewall/antivirus-program etc.... It has become unbearable for him (too slow, hardly any interent access, pop-ups, security warnings too many to mention...)

It's a Dell laptop with XP Professional 2002, Service Pack 1.

I tried to clean it in Safe Mode: there I ran CCleaner, Ad-Aware, and Avira, each a couple of times. Avira told me after scanning that some files were locked, and they would be deleted on reboot, but after restarting, it found the same files again.

I located those dll files myself and tried to delete them manually (still in Safe Mode), but they couldn't be deleted or moved...
Some of them are:
C:\WINDOWS\System32\qopml.dll (TR/Dldr.ConHook.Gen Trojan)
C:\WINDOWS\System32\rxmfpocj.dll (TR/Vundo.Gen Trojan)
C:\WINDOWS\System32\vuowpofk.dll (TR/Vundo.Gen Trojan)
C:\WINDOWS\System32\qxmkabqt.dll (TR/Vundo.Gen Trojan)
C:\WINDOWS\System32\hdowabki.dll (TR/Vundo.Gen Trojan)
C:\DOCUME~1\RONPROS~1\rxmfpocj.dll (TR/Vundo.Gen Trojan)

I am at a loss. Usually I was always able to manually delete those kind of files in Safe Mode.
Here is my Hijack log (scanned in Safe Mode, after multiple cleanings):
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:42:38 PM, on 5/19/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =" target="_blank" class="invilink">
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [bascstray] BascsTray.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R200 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S4I2H1.EXE /P30 "EPSON Stylus Photo R200 Series" /O6 "USB001" /M "Stylus Photo R200"
O4 - HKLM\..\Run: [Acrobat Assistant 7.0] "C:\Program Files\Adobe\Adobe Acrobat 7.0\Distillr\Acrotray.exe"
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\ipoint.exe"
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKCU\..\Run: [Svconr] C:\Program Files\Svconr\Svconr.exe
O4 - Global Startup: Adobe Acrobat Speed Launcher.lnk = ?
O4 - Global Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Adobe Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O10 - Broken Internet access because of LSP provider 'c:\windows\system32\wshbth.dll' missing
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Avira AntiVir Personal ñ Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal ñ Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Broadcom ASF IP monitoring service v6.0.3 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\System32\basfipm.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - Unknown owner - C:\WINDOWS\System32\HPZipm12.exe (file missing)
O23 - Service: RegSrvc - Intel Corporation - C:\WINDOWS\System32\RegSrvc.exe
O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\WINDOWS\System32\S24EvMon.exe

End of file - 5617 bytes
And here is my Avira Antivir Log, as well:

Avira AntiVir Personal
Report file date: Tuesday, May 20, 2008 00:55
Licensed to: Avira AntiVir PersonalEdition Classic
Platform: Windows XP
Windows version: (Service Pack 1) [5.1.2600]
Boot mode: Save mode with network
Configuration settings for the scan:
Jobname..........................: Complete system scan
Configuration file...............: c:\program files\avira\antivir personaledition classic\sysscan.avp
Logging..........................: low
Primary action...................: interactive
Secondary action.................: ignore
Scan master boot sector..........: on
Scan boot sector.................: on
Boot sectors.....................: C:,
Scan memory......................: on
Process scan.....................: on
Scan registry....................: on
Search for rootkits..............: off
Scan all files...................: Intelligent file selection
Scan archives....................: on
Recursion depth..................: 20
Smart extensions.................: on
Macro heuristic..................: on
File heuristic...................: medium
Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!
Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!

Starting to scan the registry.
[DETECTION] Is the Trojan horse TR/Dldr.ConHook.Gen
[WARNING] An error has occurred and the file was not deleted. ErrorID: 26003

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[NOTE] The file was moved to '489a5a6d.qua'!

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[WARNING] An error has occurred and the file was not deleted. ErrorID: 26003

The registry was scanned ( '45' files ).
[WARNING] The file could not be opened!

C:\System Volume Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP1024\A0054181.dll
[DETECTION] Is the Trojan horse TR/Vundo.Gen
[NOTE] The file was moved to '48625f28.qua'!

C:\System Volume Information\_restore{987E0331-0F01-427C-A58A-7A2E4AABF84D}\RP1024\A0055185.dll
[DETECTION] Is the Trojan horse TR/Vundo.Gen
[NOTE] The file was moved to '48625f29.qua'!

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[WARNING] An error has occurred and the file was not deleted. ErrorID: 26003

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[NOTE] The file was moved to '489b609d.qua'!

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[NOTE] The file was moved to '48aa6090.qua'!

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[NOTE] The file was moved to '48ab60ad.qua'!

[DETECTION] Is the Trojan horse TR/Dldr.ConHook.Gen
[WARNING] An error has occurred and the file was not deleted. ErrorID: 26003

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[NOTE] The file was moved to '489f60c3.qua'!

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[NOTE] The file was moved to '489f60c7.qua'!

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[NOTE] The file was moved to '489760bc.qua'!

[DETECTION] Is the Trojan horse TR/Crypt.XPACK.Gen
[NOTE] The file was moved to '48a060bd.qua'!

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[NOTE] The file was moved to '48a160d4.qua'!

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[NOTE] The file was moved to '48ab60d0.qua'!

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[NOTE] The file was moved to '489a60d3.qua'!

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[WARNING] An error has occurred and the file was not deleted. ErrorID: 26003

[DETECTION] Is the Trojan horse TR/Vundo.Gen
[NOTE] The file was moved to '489c60dd.qua'!
4434 Scanning directories
191436 Files were scanned
19 viruses and/or unwanted programs were found
0 Files were classified as suspicious:
0 files were deleted
0 files were repaired
14 files were moved to quarantine
0 files were renamed
1 Files cannot be scanned

191417 Files not concerned
3073 Archives were scanned
6 Warnings
14 Notes

I need help to impress my soon-to-be Dad!!!!!!! Thank you so much!

Relevance 100%
Preferred Solution: Solved: Cannot delete dll files even in Safe Mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Solved: Cannot delete dll files even in Safe Mode

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I can get in but I need to delete 3 files and 1 folder. Any help would be appreciated.

Answer:How Do I Delete Files When I'm In Safe Mode?

Hello Throttled

Please give more details, to help those that wish to help you.

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Answer:access denied when I delete files in safe mode admin

I would just reformat it personally. Start from a clean slate.

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Answer:[SOLVED] Is it safe to delete .rdb files?

Hi Cheechat,

the best way to find out if it's ok to delete them is to check the modified/access dates to see if any applications are still using the files. If it appears they're not being used, try moving them to the recycle bin for a couple of days to see if any issues arise...if they do you can restore them from the recycle bin but if all runs well, you can simply delete them from the bin whenever you like.

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Answer:Solved: Which log files are safe to delete?

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Now I'm running Vista Home Premium - is it safe to delete the files in the temp folder?
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Answer:[SOLVED] Is it safe to delete temp files?

Hi yes I do it all the time otherwise you end up with a huge folder and a slower system

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Please help me solve this problem.



Answer:[SOLVED] I can't see batch files in safe mode?

Fixed it, sorry I'm not writing on the original post; I can't find the edit button. It turns out that my svchost.exe problem was actually not a problem after all. Multiple svchost.exe's running is normal. The reason for my CPU usage being so high is because of a process called MsMpEng.exe, not svchost.exe. Here is a picture.

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Answer:Solved: Transferring files from safe mode

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Answer:How can I delete the update installation files? Or which files are useless and safe to delete?

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Gentlemen [and Ladies ?]

I have three questions.

My Operating System is Windows XP Professional SP2.

1. I read the reply to PURE TRAGEDY's post of the 7th April 2005 and immediately uninstalled my AVG7 anti-virus scanner. Norton System Works antivirus and AVG7 antivirus had been running side by side for six or seven months and nothing untoward had happened, but when I read the dire warning in the advice to PURE TRAGEDY, AVG7 got the chop.

I would like to scan with Norton in SAFE MODE but do not know how to do it. When I had Windows 98SE, my computer used to jump into SAFE MODE without me doing anything positive to cause it to do that. I had no idea how to get out of SAFE MODE so a neighbour helped. I cannot remember what he did. My computer was in SAFE MODE for two days on one occasion because I did not dare mess about with it.

So, an explanation, in 'dummy' language, exactly how I can get into SAFE MODE, and scan my computer for viruses with Norton, and how I can get out of it, will be appreciated.

2. I have Norton System Works, Ad-Aware SE Personal, Spybot S&D, Spyware Blaster. Spyware Guard, and 2-Squared in my computer. The programmes are updated and used every day. Norton detected a virus which AVG7 did not, so I feel happy with the Norton security.

I have considered installing Microsoft's Beta Anti-Spy and malware application but my friends throw up their hands in horror when anything with Beta is mentioned. "Don't do i... Read more

Answer:XP queries - SAFE MODE; BETA, and delete or not delete

I too am a tidy person, to the degree I can be, oldsoldierThe reason you had no untoward results having both Norton & AVG running was probably due to how they were configured to run.If both were set to to scan continously and be auto-updated constantly, then some problems may have surfaced.You may simply delete the Grisoft folder.You need not open any of the files before you do.That folder was essentially for backups to what the AV software did for you.Without it's presence, or in light of your decision not to re-install it, those files in that folder are useless.I should mention I uninstalled Norton in favor of AVG because:1. Norton updates less frequently than AVG, and isn't effective against as many new variants as the Grisoft has been in the last couple of years.2. Norton costs more.3. Norton, when uninstalled, is also messy. It seems to me to require more system resources to do less for me. An opinion based on a couple years of observation, and reading countless HJT logs where it is installed and serious malware problems also co-exist. 4. Norton offers several products. I've had most installed at one time or another.I bought the System Works Suite in 2002. It deeply embeds into winXP when you use all the features of it, and slows the PC down considerably doing so. If you do not use a similar product, then you will not have similar experiences. The anti-virus aspect of it alone did prove IMHO to be marginally adequate.Microsoft Beta 1 is not anti-vir... Read more

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i have windows home xp edtion on parkard safe mode it is fine,but when on normal bootup mode it will hang up after 2mins aprox(then restart saying crit error,check hardware etc and being to dump files kernel),on a blue screen.

i tried a different graphics card,but no i replaced the hdd drive and put a fresh copy of windows xp pro edtion on,but it loads all the files(i have not pressed f6)i just let it run its course on the disc,then it hangs up on the blue screen again with the words(crit error 0x0000007f)check hardware etc and if this is the first time you have seen it try starting windows again.

Thankyou for all your time.

Answer:Solved: xp safe in safe mode fine...mormal mode blue screen

Start in Safe Mode and look in C:\Windows\Minidump for crash log files with a dmp extension, like Mini071008-01.dmp. Zip 4-5 of the latest ones and post here as a ZIP or RAR attachment. The log file contains information useful to determine what caused the error, most likely hardware.

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This morning we had a power outage and when I turned my computer back on, it would not boot. I tried several times to hard boot, with no luck. Then I tried safe mode. Ran an antivirus scan and it showed malware and several infections which it cleaned. The computer still would not boot normally. I then ran chkdsk, still would not boot normally. I have ran malware bytes, registry repair and the registry defrag program as well as done a disk clean up. It still will not boot in normal mode.
Since my last problems that you helped me with, I have upgraded to a broadband internet connection and have a home network. The 2 other computers on the network are fine.
A week ago, I had purchased Avast internet security and had problems immediately. It would not allow me to connect to the internet. That was uninstalled and I went back to the free Avast antivirus, Zone alarm and Spyware blaster. I was very unhappy with Avast customer service and support iYogi and decided I did not want Avast on my computer at all. I have since downloaded PC tools free antivirus. Once I have my computer operational again, I am open to suggestions.
Fortunately, I did not change anything on the other 2 computers. Just mine.
Running Windows XP 3 .
Thank you.

Answer:[SOLVED] computer will not boot except in safe mode or safe mode with networking.

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

the outage may have damaged the psu

19 more replies
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Logfile of HijackThis v1.97.7
Scan saved at 5:12:33 PM, on 13/12/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Documents and Settings\Matt Malek\Desktop\HijackThis.exe

O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_06\bin\jusched.exe
O4 - HKLM\..\Run: [Appd Local32] apdlel.exe
O4 - HKLM\..\Run: [Win32 USB Drivers] navwp32.exe
O4 - HKLM\..\Run: [WindowsRegKey update] svcchosts.exe
O4 - HKLM\..\Run: [Windows Frame Works] frmwrks32.exe
O4 - HKLM\..\Run: [System32 CF Manager] systcfm.exe
O4 - HKLM\..\RunServices: [HLL Data Parameter] hllcxpa.exe
O4 - HKLM\..\RunServices: [Appd Local32] apdlel.exe
O4 - HKLM\..\RunServices: [Win32 USB Drivers] navwp32.exe
O4 - HKLM\..\RunServices: [WindowsRegKey update] svcchosts.exe
O4 - HKLM\..\RunServices: [System32 CF Manager] systcfm.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\Syst... Read more

Answer:HJT Log help, what should I delete in safe mode

Is this the full log run in normal mode ?

6 more replies
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Just checking with you all I'm doing the right thing. Sometimes my W7 PC won't delete something. It will say preparing to delete but will stay stuck like this, or it will say file in use when I know it's not. In this case I start windows in safe mode my hitting F8 during boot an am then able to delete the movie or file fine.

Answer:Go into safe mode to delete sometimes?

First I would try just restarting normally and see if just after the OS loads whether you can or can't delete that file. If you can't I personally would find out why you can't.
Something is locking it up.

Otherwise if you KNOW it is OK to delete then doing it in safe mode is OK.

2 more replies
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Strange issue. In my downloads folder, I had one folder of icons from an unziped zip file (clean of antivirus or spyware). Strange enough, I now cannot delete the actual folder and sub-folders! I even replicated this in safe mode too. I am on an admin account as well and have full permissions "all" on the folder.

Answer:cannot delete folder (even safe mode)

You can have a try to restart your computer? and then to delete them.

If that still doesn't work, try file shredder tools in Glary Utilities (free). But please note, once files are deleted by file shredder, they are unrecoverable. So, make sure those files you want to delete are indeed invalid and unused.

4 more replies
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hello guys
i recently installed windows xp , but now i cannot boot my previous windows ( w8 ) and now i want to delete windows xp so the problem may be solved

so is there anyway to delete windows xp without safe mode ? because when i run safe mode , it stuck on mup.sys and sometimes classpnp.sys

Answer:How to delete windows xp without safe mode

Delete the Win XP partition, than do a Reset as Auto Repair or Refresh are working in your other thread.
I Cannot boot windows 8 after installing windows xp

How to do a Reset:
Reset Windows 8

6 more replies
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I installed then uninstalled IE7. This deleted system32 iertutil.dll file. Screen would only get as far as wallpaper. I managed to download a copy (.zip file which I extracted then copied to CD) but there was a message that some information would not move across. Nevertheless I copied the file from the CD into system32. The Windows start screen does now open, but I get the message "The ordinal 56 could not be located in the dynamic link library in iertutil.dll". I thought I would try copying the .zip file and doing the extraction directly on the problem computer but I cannot overwrite or delete the existing iertutil.dll file. I get the message "the process cannot access the file because it is being used by another process. Cannot create c:\windows\system32\iertutil.dll". Via Taskmanager I closed explorer.exe, but it made no difference.

I cannot open my computer in safe mode, it just ignores F8. I cannot get online, my AVG antivirus software won't start, I cannot reinstall XP from a CD,I cannot access System Restore and I have no idea what other stuff won't work.


Lotus 459

Answer:xp sp2/no safe mode option/cannot delete iertutil.dll

Sounds to me like you have the wrong version of the file. Really, you are going to need to get to either Safe Mode, or more likely, Recovery Console.

So a couple questions first.

1. Do you have an F-Lock key that isnt enabled, explaining the F8 problem?
2. Why are you not able to reinstall from CD? (Not that I want you to).

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I heard that this is the easiest way to delete my operating system however the directions were missing a few steps

Answer:how to delete operating system from safe mode

You can't delete the OS while it's running in any mode. If you want to delete it to install something new you would do it from the setup of whatever OS you're installing.

For example, if you want to re-install Vista, you would boot from the DVD, format/repartition the hard drive (removing the old OS) and then install the new OS.

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Have done the read me first items, I only managed to save 2 logs, the computer crashed for the other 2. Haven't figured out how to post the ones I have.

I have logged in in safe mode. The only accounts listed are mom, admin, and guest (turned off).

I log in in normal mode and there is mom, and one for each of my daughters. I cannot delete the girls' accounts.

Thoughts, anyone?:confused

Thanks, all.

Answer:User accounts different in safe/normal mode. Cannot delete.

I hope this is better.

Please let me know.

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Hello, my Windows XP Home Edition Compaq computer is running into some issues.

I currently scanned with Home Trend's online scanning system and used Anti Vir's up to date free anti virus program, and it is able to detect the trojans, but can't delete them. They always pop up back with the same names, Trojan/system32/JkkIyrsm and a few more

Can anyone seem to help me? I have tried to look at other threads, however, none has helped so far. What bugs me the most is that when ever I open the Internet explorer browser, it automatically pops up another window with lots of ads. It is as if the mouse is clicking by it self!

Please would anyone help us me, I am fairly new to this. Thanks a bunch!

Answer:Malware/Trojan System32 Won't Delete - Unable to Safe Mode

Welcome to Major Geeks!

Please follow the instructions in the READ & RUN ME FIRST link given futher down and attach the requested logs when you finish these instructions.
If you have problems where no tools seem to run, please try following the steps given in the below and then continue on no matter what you find. You only need to try the TDSSserv steps if having problems getting scans in the Read & Run Me First.

TDSSserv Non-Plug & Play Driver Disable

If something does not run, write down the info to explain to us later but keep on going.
Do not assume that because one step does not work that they all will not.
READ & RUN ME FIRST. Malware Removal Guide

Helpful Notes:

If you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can run steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:
Starting your computer in Safe mode

If you have problems downloading on the problem PC, download the tools and the manual updates for SUPERAntiSpyware, Malwarebytes and Spybot ( links are given in the READ & RUN ME) onto another PC and then burn to a CD. Then copy them to the problem PC. You will have to skip getting updates if (and only if) your internet connection does not work. Yes you could use a flash drive too but flash drives are writeable and infections can spread to them.
To avoid addtional delay in gettin... Read more

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Hi all,After uninstalling various programs which are no longer required, there is often a folder with a couple of files left behind in the "Program Files" folder.Is it safe to manually delete these or should they be left alone.Thanks,Steve

Answer:Safe to delete files in "Program Files"?

If you are speaking of Start>All Programs, These are Short Cut Files and can be re-arranged, moved, deleted safely, or put into folders.What happens when your All Programs list has filled the page? Can anyone elucidate, please?

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I have recently found that a considerable number of .ptn files have been created in all sorts of folders. I believe that these files have been created by Scansoft Paperport programme. They are all titled "PPThumbs.ptn". I can get the files to open when associating them with Scansoft or any other programme. As I cannot open them, is it safe to delete them. Any suggestions.

Answer:Is it safe to delete .ptn files

why not just delete 'em - - - -but leave them in recycle bin, just in case ?? I had same kind of experience sometime ago with *.prn files - - -these files created when you choose to print to file as opposed to print to, well, printer - - - never got to know how you opened these kinda files and so never got to grips why the option was ther to 'print to file' ..Not much help I guess but am on Tennents Super right now and we did win away today.Good luck.

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This ties in with my other post but the answer might be useful to other folk, hence my starting a new thread.Have just run WinDirStat and it seems that recovered file fragments (.chk it says) is using up 22.4gb of a 40gb drive. Can they be deleted?Many thanksTP

Answer:Safe to delete .chk files?

Without opening the tower up, is there some software that will tell me who the manufacturer is? I've got PC Wizard and all that says is Hard Disk : ST340014A (40 GB)TP

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I want to do a little cleaning and I noticed that I have Scansoft Omnipage se 4.0 I think that software come with a three in one printer,fax,and scanner, which I do not have now. Would it be safe to delete? It takes up about 150megs.

I also found Easy-Webprint by Canon and from what I understand is a toolbar from Canon.Never used it nor do I plan to. Is this safe to delete? Maybe foolish question but I have a canon jet printer and I don't want to mess it up in case it has some connection with my Canon printer that I now have.

I was going to delete them and thought I'd better ask firt.

Forever Ain't so long anymore

Answer:safe to delete these files?

Uninstall from the control panel before deleting any folders for applications.

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Wanting to free up some space on my hard drive - what's the safest and quickest way of deleting files without deleting files needed for operation of PC.

Answer:safe way to delete Files

musopoet, run CCleaner click here. Backup any files you have saved yourself to a CD, then delete any of those files that you don't need to access frequently.If you are still short of disk space, you need to uninstall some programs or buy another hard drive.

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is it safe to delete the following files when i do a disk cleanup? thanks

temporary internet files
temporary files
webclient/publisher temporary files
compressed old files

Answer:is it safe to delete the following files

all but the "Compress Old Files" . . actually, that does not delete anything, it just compresses old files, which can cause issues.

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Is it safe to delete the various .log files in C:\Documents and Settings\All Users\Application Data\avg9\Log?e.g. "avgcore.log.7" created 29/04/11Is it safe to delete the various files in C:\Documents and Settings\All Users\Application Data\avg9\Tempe.g. "0568c4d0-3d74-4799-b2e7-3d0c1aac368c-5f0-oopp.tmp" created 3/3/11

Answer:Safe to delete AVG files

Is your PC running fine?If so, then why do you want to remove those files?Some HELP in posting on plus free progs and instructions Cheers

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Hello, i recently downloaded a rar file and was going to extract it with winrar. So i went into winrar, but when i navigated to my desktop, besides the icons i have on the desktop i saw a bunch of files. Those files had weird names, they consisted of numbers and letters randomly grouped together. somehting like this:rh4ut4jth49574476n54k7j5443jh6v675j67kj .fdr and each file had .FDR extension. I tried opening them with notepad(windows couldnt find the right program to open it), and here's what was inside of one of the files:d10:allocation7:compact12:banned_peersle16:blocks per piecei256e10:file sizeslli21053440ei1282865023eeli0ei0eel i0ei0eeli0ei0eeli0ei0eeli0ei0eeli0ei0ee li0ei0eeli0ei0eeli0ei0eeli0ei0eeli0ei0e eli0ei0eeli0ei0eeli0ei0eeli0ei0eeli0ei0 eeli0ei0eeli0ei0eeli0ei0eeli0ei0eeli0ei 0eeli0ei0eeli0ei0eee11:file-format22:libtorrent resume file12:file-versioni1e9:info-hash20:??5?p U7UzgAu??3J?         5:piecei1357eed7:bitmask32:???                            5:piecei1368eed7:bitmask32:                               5:piecei226eed7:bitmask32:                               5:piecei186eed7:bitmask32:                               ... Read more

Answer:Is it safe to delete .FDR files?

Read here:,46313.0.htmlStart new topic here:,7.0.htmlDo NOT post any logs in THIS thread.

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Its not my computer so I need to verify if these files are going to cause me to have to reinstall windows or any other major problems.

R3 - URLSearchHook: (no name) - {A8BD6820-6ED7-423E-9558-2D1486B0FEEA} - (no file)
O2 - BHO: (no name) - {30B17DD6-D44D-4AB1-8CCA-AADE95F7EA9B} - C:\Program Files\NetMeeting\hoke.dll (file missing)
O2 - BHO: AutoComplete - {3878A544-E465-4aad-AF9D-B2A680C2F7EC} - C:\WINNT\system32\xcfjn80.dll
O2 - BHO: (no name) - {5dafd089-24b1-4c5e-bd42-8ca72550717b} - (no file)
O2 - BHO: (no name) - {7295BD5A-BDA1-7DEF-9C6E-08B58254DDDA} - C:\WINNT\system32\lmpbnpe.dll (file missing)
O2 - BHO: CFG32S - {7564B020-44E8-4c9b-A887-C6EC41AC67DA} - C:\WINNT\cfg32r.dll
O2 - BHO: (no name) - {8674aea0-9d3d-11d9-99dc-00600f9a01f1} - (no file)
O2 - BHO: Scaggy Insert - {C68AE9C0-0909-4DDC-B661-C1AFB9F59898} - C:\WINNT\cfg32o.dll
O2 - BHO: (no name) - {cf021f40-3e14-23a5-cba2-717765728274} - (no file)
O2 - BHO: 0 - {E8783D8D-8CC1-4141-FE9C-7EC5ECE25F77} - C:\Program Files\Internet Explorer\lavuka.dll (file missing)
O3 - Toolbar: Protection Bar - {84938242-5C5B-4A55-B6B9-A1507543B418} - C:\Program Files\Video Access ActiveX Object\iesplugin.dll (file missing)
O3 - Toolbar: (no name) - {C1B4DEC2-2623-438e-9CA2-C9043AB28508} - (no file)
O3 - Toolbar: Search - {669695BC-A811-4A9D-8CDF-BA8C795F261C} - C:\WINNT\cfg32s.dll
O4 - HKLM\..\Run: [cfimjrm.dll] C:\WINNT\system32\rundll32.exe C:\WINNT\system32\cfimjrm.dll,zojpod
O4 - HKLM\..\Run: [Configuration Manager] C:\WINNT\c... Read more

Answer:Can someone let me know if these files are safe to delete?

Please hold off on doing anything. I am researching some of those entries.

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I recently scanned my hard drive with pc-cillin internet security and it found two viruses:

TROJ_ZAPCHAST.E in C:\install.exe
WORM_RBOT.GEN in C:\windows\system32\wuamgrd.exe

They are quarantined at the moment. It says the viruses are uncleanable and that it recommends I delete them. Is it safe for me to do that or are they important files? If I can't delete them what can I do with them? Any advice greatly appreciated. Thanks.


Answer:Are these files safe to delete?

If the files are infected, there is nothing you can do with them, anyway. Delete them.

You didn't say what OS you are running, but if XP, the file will be replaced or you will be asked to insert your CD if needed. If the file is from an installed program, you may need to reinstall it.

You can get information on the origin of the file by looking at its properties and version.

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Hi Chris,

Is this one of the work computers you're trying to clean

Merely fixing the above entries and deleting files/folders will not suffice with the infections you have on board. Specialty tools and removal procedures are called for here.

Please do the following:

Download Deckard's System Scanner (DSS) to your Desktop. Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your thread in the HijackThis Log Help Forum.
Please attach extra.txt to your post.
To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer" box:C:\Deckard\System Scanner\extra.txt

Click Upload.

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I have a 18Gb HD Windows ME PC with 256MB RAM. I have only 8% of my C drive I want to delete the temp folder which has 5Gb of files in it. Is it safe to delete these .cpy files? And I have tried to delete an odd one before but access is always denied as they are in use. I have booted my PC up in safe mode but I still get the same message. I have got HD cleaner, Crap Cleaner and Empty Temp folders 2.8. The first 2 don't delete the .cpy files and the 3rd one always freezes...

Any advice would be greatly appreciated!


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I have a new PC bought a year ago this month. In the C:/Windows/Temp folder there are a load of files dated 12th December 04 and earlier.25 files are labelled 'Setup Information' the rest have various titles. As they take up a lot of space is it OK to delete them?

Answer:Safe to delete these files ?

run this it will clean out all unecessary rubbishfrom your pc click here

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Is it safe to delete .isk and .ipk extension files for mp3's that are held within the 'Temp' folder within the Windows folder on Windows 98. I still want to use the mp3's on my computer.

Answer:Safe to delete files

click here

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Answer:Is it safe to delete these files?

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My Lexmark printer x63 has been discontinued and I have uninstalled the software but there are still these files in my system 32 folder. Is it safe to delete them from there? They are lexpps.ex, lexbces.exe, lex2kusb.dll, lex_psu, lexbce.dll, lexbces, lexlmpm. I probably have other Lexmark files elsewhere but I am not sure. I can't get an answer from the Lexmark site. Thank you

Answer:Is it safe to delete these files?

Yep, that's not an issue.

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I’ve been trying to free up space on my C: because it’s always nearly full. I got rid of everything I could safely delete & I have 5.5 G of free space on a 100G drive.  I cut anything I could after I did a C: search for “Gigantic” files = 100MB+. I did the next one for “Huge” files <100MB. I got a ton of system files & stuff I don’t know about. There are a crap ton of them in the 20-60MB ranged that date back many years. Many of them are “AppleApplicationSupport.msi” & “iCloud64.msi” files.  I was curious if they were redundant or obsolete files & whether it's safe to delete some from circa 2010-12 etc. Or would that be a problem since they are system files? Thanks!

Answer:Is it safe to delete old .MSP & .MSI files?

Use the Disk Cleanup tool to remove redundant files. Type disk cleanup in the Search programs and files box, then press enter.  Follow the prompts. Please download Temp File Cleaner by Old Timer and save it to your desktop. 1. Save any unsaved work. (TFC will close ALL open programs including your browser!) 2. Double-click on TFC.exe to run it.  3. Click the Start button to begin the cleaning process and let it run uninterrupted to completion.  4.  After Temp Flie Cleaner has run, click on Exit.   Please run AdwCleaner Please download AdwCleaner and install it. When AdwCleaner opens you will see an image like the one below.  Click on Scan to start the scan. Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.   Click on Clean to remove the selected items.  If you have any questions about any items in the list please copy and paste the list in your topic so we can review it.   You will receive a message telling you that all programs will be closed so that the infections can be removed.  Click on OK.  The computer will be restarted to complete the cleaning process. When the cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your topic.  Please download Junkware Removal... Read more

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Hi there!

Well, my computer had a virus infection last weekend. I had Rootkit.Win64.TDSS.fa in memory and Rootkit.Win32.TDSS.mbr on a disk drive, among other things. But Kaspersky Virus Removal Tool (VRT) took care of it. I checked the logs from Kaspersky VRT now and found that the following files were not deleted from the computer. The search paths are from the log (user name replaced with an X) and the name of the malware is to the left of each path.
The file jar_cache8022171492559598604.tmp
Trojan-Downloader.Java.Agent.ij: C:\Documents and Settings\X\AppData\Local\Temp\jar_cache8022171492559598604.tmp/applet.class

The file jar_cache8061785847061396868.tmp
Trojan-Downloader.Java.Agent.hx: C:\Documents and Settings\X\AppData\Local\Temp\jar_cache8061785847061396868.tmp/bpac/a.class C:\Documents and Settings\X\AppData\Local\Temp\jar_cache8061785847061396868.tmp/bpac/KAVS.class

The file 527d4eae-43ae166b and or 527d4eae-43ae166b.idx C:\Documents and Settings\X\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\46\527d4eae-43ae166b/sklif/Hieeyfc.class C:\Documents and Settings\X\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\46\527d4eae-43ae166b/sklif/Hirwfee.class C:\Documents and Settings\X\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\46\527d4eae-43ae166b/sklif/Hiydcxed.class

The file 50f48385-440392c7 and or 50f48385-440392c7.i... Read more

Answer:Is it safe to delete these files?

Alright now, it's time for an update. It seems like I have answered some of these questions on my own.

I have deleted the files in C:\Documents and Settings\X\AppData\Local\Temp and all the files in the C:\Documents and Settings\X\AppData\LocalLow\Sun\Java\Deployment\cache directory except for the sub directories.

Since these files located in LocalLow\Sun\Java\Deployment\cache can contain viruses it may be useless to delete them because in some cases they reappear even thou you have deleted them. So you should first run a virus scan of the cache directory or the whole Java parent directory, and then delete the cache files.

There is a special procedure for deleting the Java cache files. You go to your Control Panel and double click the Java icon when in classic view mode. If you use the default view in Windows Vista or 7, you have to click Additional Options first on the first page of Control Panel, and then click the Java icon.

This is especially true for those running 64-bit of Vista or 7, because 32-bit Windows control panel applets are normally not displayed. When you click the Additional Options link on the first page of Control Panel, there is actually a link titled "View 32-bit Control Panel Items". You have to click it first to see the Java icon on the Control Panel. You may also search for it by typing in "32-bit" in the search field on top right of Control Panel (Vista).

Once in Java Control Panel, under the General tab click the Setting... Read more

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i have a virus in one of my .cpy files i try to delete it but it says it is in use how do i figure out what is running it and how to delete it? im using mcafee virusscan......

Answer:.CPY Files SAFE TO DELETE????????


What was the name of the virus that you've got?

.cpy is a Copy Books Data file.

Is this one of the files that was quarantined, or is the virus only found in that file?

Also, which version of Windows are you running?



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I deleted McAfee using McAfee's removal tool but when I did Google Desktop search to make sure all the files were removed I found the following files. They are in Program Files\Common Files: avsdk_support_chart.xml; avsdk_9x_support_chart.xml; assdk_support_chart.xml; fwsdk_support_chart.xml. Can I be sure they are connected with McAfee and is it safe to delete them or should I go to the McAfee site?

Answer:Are these files safe to delete?

Antivirus Software Development Kit (AVSDK)

The Authentium Global RISC Antivirus Software Development Kit (AVSDK) enables software developers to easily integrate best-of-breed virus detection and disinfection into their products.
Not 100% sure it's from McAfee

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Located at C:\Documents and Settings\Owner.

Answer:Safe to delete these files...?

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Its not my computer so I need to verify if these files are going to cause me to have to reinstall windows or any other major problems.

R3 - URLSearchHook: (no name) - {A8BD6820-6ED7-423E-9558-2D1486B0FEEA} - (no file)
O2 - BHO: (no name) - {30B17DD6-D44D-4AB1-8CCA-AADE95F7EA9B} - C:\Program Files\NetMeeting\hoke.dll (file missing)
O2 - BHO: AutoComplete - {3878A544-E465-4aad-AF9D-B2A680C2F7EC} - C:\WINNT\system32\xcfjn80.dll
O2 - BHO: (no name) - {5dafd089-24b1-4c5e-bd42-8ca72550717b} - (no file)
O2 - BHO: (no name) - {7295BD5A-BDA1-7DEF-9C6E-08B58254DDDA} - C:\WINNT\system32\lmpbnpe.dll (file missing)
O2 - BHO: CFG32S - {7564B020-44E8-4c9b-A887-C6EC41AC67DA} - C:\WINNT\cfg32r.dll
O2 - BHO: (no name) - {8674aea0-9d3d-11d9-99dc-00600f9a01f1} - (no file)
O2 - BHO: Scaggy Insert - {C68AE9C0-0909-4DDC-B661-C1AFB9F59898} - C:\WINNT\cfg32o.dll
O2 - BHO: (no name) - {cf021f40-3e14-23a5-cba2-717765728274} - (no file)
O2 - BHO: 0 - {E8783D8D-8CC1-4141-FE9C-7EC5ECE25F77} - C:\Program Files\Internet Explorer\lavuka.dll (file missing)
O3 - Toolbar: Protection Bar - {84938242-5C5B-4A55-B6B9-A1507543B418} - C:\Program Files\Video Access ActiveX Object\iesplugin.dll (file missing)
O3 - Toolbar: (no name) - {C1B4DEC2-2623-438e-9CA2-C9043AB28508} - (no file)
O3 - Toolbar: Search - {669695BC-A811-4A9D-8CDF-BA8C795F261C} - C:\WINNT\cfg32s.dll
O4 - HKLM\..\Run: [cfimjrm.dll] C:\WINNT\system32\rundll32.exe C:\WINNT\system32\cfimjrm.dll,zojpod
O4 - HKLM\..\Run: [Configuration Ma... Read more

Answer:Can someone let me know if these files are safe to delete?

You already have a thread in progress where you should be working your problems! Please follow the directions in your other thread and work all problems related to them there. You have a lot of problems and you need to follow those steps and in the order written to make sure ALL malware gets removed.

I will answer your question with a simple yes,but that does not mean they will all be so easily removed or that they will not come back.

If you wish to continue getting help for your problems, follow the directions in your other thread:

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I?ve been trying to free up space on my C: because it?s always nearly full. I got rid of everything I could safely delete & I have 5.5 G of free space on a 100G drive. I cut anything I could after I did a C: search for ?Gigantic? files = 100MB+. I did the next one for ?Huge? files <100MB. I got a ton of system files & stuff I don?t know about. There are a crap ton of them in the 20-60MB ranged that date back many years. Many of them are ?AppleApplicationSupport.msi? & ?iCloud64.msi? files. I was curious if they were redundant or obsolete files & whether it's safe to delete some from circa 2010-12 etc. Or would that be a problem since they are system files? Thanks!

Answer:Is it safe to delete old .MSP & .MSI files?

I don't know what .MSP files are but it's not 'safe' to remove .MSI files, they're installer files, removing them will most likely break/prevent the clean uninstall of the software installed by them.

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I used adwcleaner for the first time today but when it finished scanning and showed up a number of files it did give a message Check carefully before deleting!! How do I know that it is safe to delete files? I assumed adwcleaner would just work automatically.

Answer:How do I know that it is safe to delete files ?

I've never had a problem deleting any files that ADWcleaner has shown up
the program looks for "potentially" unwanted programs, thats not to say that some people might actually want a program it finds.

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Hello, I'm hoping someone would be able to help me resolve this so that I can avoid having to reinstall Windows. Here's the situation: my laptop suddenly cannot boot up anymore; it usually hangs when the "Please wait..." dialog shows up with the text "Windows is starting up...", but sometimes it goes as far as the login prompt, then hangs after I enter my credentials and press Enter. When it hangs I cannot even move my mouse cursor. I can only think of two things I did out of the ordinary that created this mess:
I installed the driver for the Turtle Beach AudioAdvantage Micro USB stick audio card before my PC started hanging. However, after I installed the driver I was forced to reboot, and my computer rebooted just fine.
I closed my laptop's lid to put it in sleep mode while MyDefrag (formerly JkDefrag) was running. I have done this in the past without any issues, but this time when I exited sleep mode my computer was hanging, so I forced a reboot. This trouble started after I rebooted.

I am able to boot up in Safe Mode, but not Safe Mode with Networking, which leads me to think that maybe some network related drivers got corrupted. Some more info on my setup:
I have Windows XP Pro SP3 installed (v5.1.2600)
I have Avira AntiVir and Comodo Firewall installed
I am not using Hibernation
Audio: SigmaTel STAC9751
Graphics: Intel 945 GMS
Chipset: Mobile Intel 945 GMS Express
Netcard: Realtek RTL8101L
Wifi: Intel PRO/wireless 3945

Update 1: ... Read more

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Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: Genuine Intel(R) CPU T2250 @ 1.73GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 2549 Mb
Graphics Card: Mobile Intel(R) 945GM Express Chipset Family, 224 Mb
Hard Drives: C: Total - 112971 MB, Free - 52348 MB;
Motherboard: TOSHIBA, IAKAA
Antivirus: AVG AntiVirus Free Edition 2015, Updated and Enabled

I can no longer see my external monitor. I have hooked it up because my laptop monitor no longer has a functioning backlite/

In the past when this happens I used system restore, but now when I try that it says there is no restore point.


Answer:Solved: External monitor black in normal mode but visible in safe mode

The external monitor toggle was somehow unset. fn f5 fixed it.

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My internet will not work in regular mode, only safe mode with networking. My trading platform works perfectly in regular mode so I know my connection is ok. I have done HijackThis and have come up with this report..

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:19:52 PM, on 10/10/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support
Running processes:
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Big Wayne\Desktop\HijackThis.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Fil... Read more

Answer:[SOLVED] Internet explorer will not work in regular mode, only safe mode w/networking


Originally Posted by wleger2981

My internet will not work in regular mode, only safe mode with networking. My Norton is out of date as well, but as soon as I get back up and running I will install a newer version..ANy help on this matter is greatly appreciated..

Please do not post your Hijack this logs here. Due to Forum Rules we cannot assist in malware removal here. Have you tried a different browser (Chrome, Firefox etc)? When you say IE only works in Safe Mode with Networking, Do you mean you boot the computer normally and use IE (safe mode) or are you booting the computer into Safe Mode with Networking? In other words you can't boot normally?
If you feel you are infected, please click on the Virus/Trojan link in my signature and post there for more help.

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I have this problem with my laptop - sometimes I cannot login - after choosing the user the screen freezes or after logging in it works only for a few minutes in regular mode (I can do things over those minutes like open firefox, but I cannot open folders, sometimes I can open the task manager or even some programs) but then it freezes and I have to shutdown the computer manually by pushing the power button. When I tried pushing crtl+alt+del I got a message "The logon process was unable to display security and logon options when ctrl+alt+delete was pressed. If the operatin system does not respond, press esc or restart the computer by using the power switch". I don't know if this helps, but I try to add as much as I can. Sorry it it's not relevant - my knowledge about computers and IT is minimal.
The computer runs fine in safe mode.
So I tried system restore to a week before when the computer was still fine and it didn't work. So I reinstalled a graphics driver (Intel HD Graphics Driver) as I found on the internet that similar problems got fixed by reinstalled videocard drivers. And it worked, everything started to run smoothly again in the regular mode. As normally I allowed windows updates and after restarting my computer, the problems came back.
I assumed that the problem was the updates so I uninstalled most of them (KB2930275; KB2923961; KB2925418; KB2929755; KB2929733 and KB2918077) but the problem was still there and I was unable to unin... Read more

Answer:Solved: Computer freezes in regular mode but works in safe mode

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Not sure exactly what happened but couple days ago the laptop started to hang up or freeze when I tried to run any application, such as a browser, control panel, and even task manager. If I need to turn it off I have to hold the power button which I know is not good but otherwise I would not be able to reboot. If I go into safe mode I can use the computer somewhat sluggish but I can at least open up programs and even get on the internet. I cannot do system restore as this had been turned off. I had a conflicting driver issue that I installed, but that has not helped, I dont know what else to do. Please help this is my only computer.

Answer:Solved: Help, laptop only works in safe mode, hangs up in normal mode.

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hi guys! hope everyone's doing well. before i delve into the big issue, have a minor question. last night i was trying to update some drivers and the fan started running hot. checked the task manager and the CPU usage was 100% it was scary. anyway, i stopped the task, but the fan was running pretty wild for a good 3-5 minutes. how damaging was this to the overall condition of the laptop? hope not too bad or not at all heh.. ok so shortly after, i updated 2 things, BIOS, and Windows update. it was late at night, i figured it would finish when i wake up, but nope, the update install was stuck. Then i restarted the computer, and got a message saying that update failed, and reverting to old changes (something along those lines). i cant seem to get out from that message. so i went into safe mode, and tried to delete the updates one at a time, and for some reason, i cant! now im clueless. i dont have a recovery image or cd heh... i should really set a recovery point before updating... need to remind myself to do that. i tried to troubleshoot the updates, but windows can't fix the problems either.. how can i fix this?

Answer:Windows update failed, stuck in loop, cant delete updates in safe mode

I actually have the same issue with my PC - Desktop. Where it'll start installing then once at 80% it'll start reverting. It gets annoying, I have suspicions that it's cause I upgraded my GPU from a HD 7400 series to a GTX 750 Ti. So I think my when I tried doing updates it was still trying to update the non-existant HD 7400 GPU and causing my installation to fail.  I'm curious to know if maybe this is a Hardware issue verses software ! 

i5 - 3450 3.4 GHz / 2TB HDD / 32GB MEMORY / GTX 750Ti GPU

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please help!!!!!!
NORTON does not work, only antivirus that i have is panda, i ran it and it said that i had 13 viruses including a .dll one and cant delete or fix this viruses, my comp does not want to start in other mode than safe
system restore doesnt work,
i dont have the cd's that gateway asks me to use to reformat
have a lot in this drive dont wanna loose all that
but if necesary ill reformat the drive
this is the hijackthis log>:

Logfile of HijackThis v1.97.7
Scan saved at 03:21:34 p.m., on 11/04/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\New Folder\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#22776
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = res://mshp.dll/index.html#22776
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://mshp.dll/sp.html#22776
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://mshp.dll/index.html#22776
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://mshp.dll/sp.html#22776
R1 - HKCU\Software\Microsoft\Win... Read more

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I am new to this forum. I have dell inspiron N5110 laptop that started acting up about a month ago. Internet works sometimes in normal mode. Works in safe mode every time. Have tried everything suggested on web to get working. Restored to factory defaults, tried removed and reinstalled drivers. Any help would be appreciated. Running in safe mode now.
Some background:
Wireless issue, have wired to router with no internet problem.
ISP is Comcast
Cable wireless gateway is a Xfinity Arris TC8305C
Came with McAffee which I removed. Was using Malwarebytes and Spybot search and destroy. Removed them only using Microsoft essentials. Have tried turning off firewall and essentials.
Kids have PC and Xbox wired to router. Also have another laptop and wireless XBOX connections, all with no problems.
Sys info: Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 4003 Mb
Graphics Card: Intel(R) HD Graphics 3000, 1809 Mb
Hard Drives: C: Total - 461838 MB, Free - 408628 MB;
Motherboard: Dell Inc., 02KWJK
Antivirus: Microsoft Security Essentials, Updated and Enabled

Answer:Solved: internet works in safe mode but not normal mode

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I'm having problems when I load windows in normal mode. When I turn on the computer everything starts as normal. It's after clicking my name and the desktop loads, nothing responds. It just freezes.

I have no problems when loading windows in safe mode with networking.

I ran a full scan through my virus software, Kaspersky. No threats were detected.

I also tried System Restore twice while in safe mode. I'm still having issues.

Any help would be greatly appreciated. Thanks so much!

Answer:Solved: Pc freezes in normal mode, but runs in safe mode

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I am new to this forum. I have dell inspiron N5110 laptop that started acting up about a month ago. Internet works sometimes in normal mode. Works in safe mode every time. Have tried everything suggested on web to get working. Restored to factory defaults, tried removed and reinstalled drivers. Any help would be appreciated. Running in safe mode now.

Answer:[SOLVED] internet works in safe mode but not normal mode

I'd guess you have some kind of malware on your computer, have you run a virus scan? I'd followup with something like malwarebytes.

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i have mozilla firefox 3 and yesterday, i did a system restore because my computer was not working, you know, the usual viruses etc. system restore has made my computer normal again except for some problems.

first, a message popped up every time i logged into my account: "one of the libraries needed to run this application could not be found." i'm not sure what application it was referring to! mozilla firefox is not working, every time i open it, it says the connection is interrupted. internet explorer also does not work but msn does work, so i am connected to the internet. mozilla does work in safe mode though. i've turned firewalls off as well. also, my trend micro internet security doesn't work, i can't open it, so i removed it frm my pc and installed avg free 8.

please, i'm not that great with computers so any help will be REALLY APPRECIATED!

Answer:Solved: Firefox Works in Safe Mode not in Normal Mode

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XP sp3 4 gb ram'

I got a bogus PC Scan virus which cripple my computer:
The desktop was wiped clean of all files.
The quick launch vanished
Internet was disabled

The PC Scan icon appeared in the clock tray. I got bogus warning about buying their product to fix the problems.

I tried to restart in Safe Mode and got the BSOD after the Windows flashscreen appeared at startup.

The tried to restart in normal mode and i got the BSOD.

I disconnected all hardware and tried to restart in safe mode and in normal mode several times and every time I get the BSOD.

I don't know if the PC Scan virus caused the BSOD or not.

I am able to startup from a bootdisc, but the only option is to reinstall Windows

My data is backed up but I would like to recover files from the desktop and program files.

What are my options.

Answer:[SOLVED] BSOD when starting in normal mode and safe mode

Hi dzz and welcome to TSF,

At this point, considering we cannot acces the operating system, you're left with two options.

1. Perform a System Repair. Boot from the installation DVD and choose "Repair my system". Choose to repair any faults found automatically.

2. A complete reinstallation of your operating system.

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I noticed that a recent C++ redist. install put the files into the root of my D:\ drive. Is it safe to delete these? I'm not sure but a few of my steam games (which are on d:\)did a setup before it launched the game, although at the moment I'm not positive if it was a C++ or just DX.

install.ini said:

ProductName=Microsoft Visual C++ 2008 Redistributable Package


VSSWProdName=Microsoft Visual C++ 2008 Redistributable Package
VSSWInternalRelease=1Click to expand...

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I've poked around Win 7 and find several GBs of language files for 37+ languages I will never use. They were still there even long after I ran lpksetup to remove language packs. They *have* to be safe to delete; what use could Windows ever find for them since I will never be using anything other than English nor will anyone else using the system? Plenty of them in winsxs and other places. Several GBs! And, no, they are not links to files elsewhere.

I want my GBs back. I want every malware scan and defrag I ever do in the future not to have to go through several extra GBs and 1000s of unnecessary files. And guess what, I even deleted the many video, audio, cursor, screensaver, wallpaper, and non-install-related log files inthe Windows directory *gasp*. Because they were safe to delete in WinXP and should @$#! well be safe to delete in Win 7. My system has not imploded yet.

So finally, would it really be so wrong to delete those GBs of crappy other language files? Or will I be struck by lightning for my heresy?

Answer:Several GBs of language files should @$#! well be safe to delete

These normally sit in Optional Windows Updates on Pro/Ultimate editions, until you either install one or hide them. How were they all installed in the first place?

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I ran a program that located all the empty files on my hard drive. Are these files always safe to delete? I'm assuming that since they contain no information, they can't really be important.

Answer:Are empty files always safe to delete?

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hi,I never went to look at regedit and I found loads of useless files expecially in HKEY_LOCAL_MACHINE -+- software. I start to look at it because the machine is very slow at start up and also give me hard time when open software like Word. Hre my questions:- IS IT SAFE DELETE FILE FROM THE REGISTRY- HOW CAN I IDENTIFY THE SHARING FILES? DO THE MACHINE NED ALL THESE FILES?Im trying to figure out what is wrong with this PC! I already uninstall unwanted program or stuff like that but I can see that something is wrong.please advicethanksdom


some info might be helpful ; what windows version you are on, what protection programs do you have on board and when did you last completley update them and run full scans with them, including windows updates?

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I have several large mysterious files labelled TMP_PK .Ordinary Temp files don't have this _PK suffix and there doesn't appear to be anything on the web about them, could they have been created by a virus or worm? should I remove them or are they necessary?

No one seems to have any concrete info

Answer:tmp_pk files are they safe to delete?

If for sure you know there temporary files, you can delete them.

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In C:\users\MYNAME\Appdata\Roaming. There is a setup for a program that i no longer want. I had already uninstalled the game and deleted the setup from my computer. But a copy of it remains in the roaming folder of appdata. Is it safe to delete it?

Answer:Safe to delete files from roaming?

Hello Shabab09, and welcome to the vista forums

As long as you are sure that you no longer need it it should be fine to remove it.

What I would do however is rather than just delete the folder, Move it to another location for a few days just to be sure that you won't have any issues.

If you have any issues you can simply move it back, or if everything is OK after a few days delete the moved folder

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Is it safe to delete all my temporary files using *.tmp? When I do a search using *.tmp I have a lot of files and want to delete them if it is safe. Thank You for any help you may provide. Gil

Answer:Safe To Delete Temporary Files?


Though you should do this when all programs are closed. Some programs may be locking a temp file and if you try to delete it, you will get an error.

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how safe is it to delete temp files with the following extensions?

and how safe is it to delete files that havent been accessed after a certain period of time?

i just installed a program called temp cleaner, but im afraid to to delete stuff because i dont know ; i'd like some more reassurance before i do that.

Thank you.

Answer:how safe is it to delete temp files?

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While working on getting rid of a persistent virus I came across (in Program Files) several programs that take up a HUGE amount of space- HP Select, ArcSoft & Pinnacle Studio. I don't use any of these, don't really know what they're for and don't know how they got on my system except if they are default programs that come already loaded. HP Select seems to have a lot of files that are games that apparently need to be bought then loaded separately as best I can figure. The other two seem to have photo shop applications but I don't do that much photo work and use NikonView as my digital camera is Nikon. Are these that much better or worth holding onto taking up the space? My question is- are they safe to delete? I ask this because when I try to delete one of them I get a message saying "Renaming, moving or deleting could make some programs not work. Are you sure you want to do this?" Will removing these programs actually affect others? Any thoughts? One other program file related question. In Windows Explorer under Windows there are numerous files which start out $NtUninstall and are followed by a letter and then a string of numbers ending, again, in $. I first thought this was related to Windows NT and wondered why I would have these when I run Windows XP. Then thought maybe they belong to the Service Packs 1 or 2 that I installed and they belong there. Anyone know? Thanks

Answer:Are large files safe to delete

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Sorry for being a dummy, after using TreeSize Free, I saw the files/folders that are consuming so much space in C: the question is, will it be safe to delete them? Here they are:

I specified them to not confuse them with others
I'm losing space(maybe 1gig above) without downloading something and TreeSize was recommended so I used it also after playing I 'always' use CCleaner:Secure file deletion advanced overwrite(I don't even know if this differs from normal) and registry cleaner(I'll just fix all issues) and Disk Cleanup ran it as admin and I'm still losing space though not that big e.g.
as I check: 90 gb
later or tomorrow: 89.7 gb
day after tomorrow: maybe 88 gb
Someone out there not harsh on noobs and can 'basically' advise me why should or shouldn't I delete them?

Answer:Will it be safe to delete this files/folders?

Hi Judirek, Welcome to the forums, I would certainly not delete any of those files , They are needed for the smooth operation of the OS and windows sidebyside and for system restore ,Have a look at this article to give you a better understanding WinSxS Folder in Windows 7 explained | WinVistaClub It will help you to reduce the size of the files without harming the system

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I started with a clean slate when I installed XP. My c:\....local settings\temp folder was empty. But as I've been adding software, I have noticed all kinds of files being deposited in there. Some have .tmp extensions, which I delete. But there are others, some I suspect leftover from the Installshield or whatever the programs' installation program.

There are some .dll files in there too. including one located in a subdirectory called "istmp0.dir" and another called "twunk001.mtx". I cannot find anywhere what "mtx" is an extension for.

Is it safe to delete everything that is placed in the "temp" folder? What is fair game for deletion?

Answer:Temporary Files: What Is Safe To Delete

here you go... use this to cleanup

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Hi all,I am using Win XP HomeIs it safe to delete the index.dat file (or the contents) in the cookies folder and temporary internet files folder? From what I can gather, from checking some websites, they only contain web surfing information. if this is so, then why does the message appear 'These files are used by the operating system and various programs. Editing or modifying them could damage your system'.I think it probably is safe to delete these files, as some of the websites I've visited offer programs to do exactly that.Just wanted to check it out with you guys first.Cheers

Answer:Index.dat files-...Safe to delete?

Yes you can safely delete them but not on your own. You need something like CleanUp! click here

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Hi P.C Advisor Forum MembersWhist browsing the Windows folder on the C: Drive, I was surprised by the large number of files contained in the Temp folder (81MB).They appear to be Zone Alarm database filessome are around 2MB in size, and date back to December 2004.ZoneAlarm Logging Client v5.5.062.000FWIN,2004/11/18,23:22:56 +0:00GMT,(flags:S)Also,TMP File xDBE.tmpAlso, I noticed another file called;tvDebug 2.86MB in sizecreated October 2004Modified 1st March 2005Any idea what this is? is it safe to delete?I am running Win XP, have Zone Alarm (basic)and AdAware.Many thanks RegardsRogmur

Answer:Is it safe to delete ZoneAlarm Log Files?

files with .tmp extensions are safee to delete. You can turn off the logging in zone alarm aswell

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On my Vista system under the Users\userid\AppData\Local\Temp folder there are hundreds of xxxxx.tmp.cvr and xxxx.tmp files. Can anyone explain how these files are created and is it safe to delete them? Thanks in advance......

Answer:safe to delete xxxxxxx.tmp.cvr files?

Hello b1ajgad,
Yes it is alright to clean Temporary Files. Temporary files are left over files from sites that we have visited in the past to use for a short time without wanting to save these files for future use. It is recommended that we delete these files to keep our systems running smoothly. By deleting these files and other clutter our machines run faster. Here is a free program that will clean all the unnecessary files that you don't need. It is one of the best. CCleaner - Home. ONLY use the temporary file cleaning application. Also it is important to defragment your system, to help keep your machine running fast. Here is a very good one Defraggler - File and Disk Defragmentation - Free Download.

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Hi...Several months ago , I replaced my tower. Windows 98 was installed. It was felt at that time, that I should save my files and folders from my old drive in a separate folder, so that I can go to it if necessary. I haven't referred to these files for quite some time and because they do take up a lot of space, I wondered if I could just safely delete/shred the 'old drive' folder in the usual way? ...or should I do something different?

Answer:Safe to delete 'old drive' files???

As long as there isn't anything inportant in there or you haven't installed or created any links to any off these files or folders. If they are just a backup then there should be no problem deleting them.

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I did a Disk Cleanup scan (Windows utility) and i was wondering if it is safe to delete the Temporary files (not internet) because its taking up 4.5 million KB.

Does it automatically delete overtime? If I delete now, will it affect my applications/programs/games?

Answer:Safe to delete Temporary Files?

if it's that big then i'd delete it

it might cause some programs to clear the "recently opened files" thingy but other than that i don't think it'll affect your programs

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I have no idea what the purpose of these text files is, nor the "G60J_WIN7.10" or "RECOVERY.DAT". Are these safe to delete?

Answer:Safe to delete these files off my new laptop?

My suggestion in this exact situation is leave it alone with respect to a) it being a new laptop and b) you have no idea what those files are there for at the present time.

If it's brand new laptop, my recommendation for an enthusiast (which you may consider yourself, maybe not, I don't know) is to wipe it clean - the entire hard drive - and then install the bare OS all by itself and then add whatever apps/software you want. That'll offer the best performance and the least amount of space used.

It's easier to start completely clean (and somewhat more reliable) with the bare OS and then whatever you want installed afterward than it is to take a preinstalled OEM machine and try to gut it of even the most seemingly inconsequential (and small) files that could potentially cause problems when they exist for some reason you're not aware of. Deleting such files is never a recommended course of action, especially on a new machine - it's tough to say precisely what any given file does unless either the filename itself or the file's properties page can offer some clues.

But my first recommendation is: if that machine has the ability to create "recovery discs" so it can be restored to factory condition (HP's do that, so do a lot of other brands nowadays - they save money by not including those discs from the factory but put software on the laptops so you can burn them off yourself), make those discs before you really get into tinkerin... Read more

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In a thread from January (found using "search")it was suggested that to clear some space, the files in the folder Program files\Grisoft\AVG\Update> can be deleted. This would clear out 44Mb!. Is this correct as I need to clear some space...?Thanks, Tim.

Answer:Safe to delete AVG Update files?

You only need to keep the latest .bin and the .ctf.Regards

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Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop�... Read more

Answer:Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Just installed XP Pro on a new machine

Installed drivers - now it wont shut down in normal mode, but will do in Safe Mode

How do I find out what is holding it up

I uninstalled the graphics driver to no avail

I just end up with a blue screen with "Windows is Shutting Down" on it


Answer:[SOLVED] Shuts Down in Safe Mode - Not Normal Mode

Try just click once the power button of your computer, it should shutdown.
If that doesn't work take a look at the Energy Setting (Located at Control Panel)
You should not uninstall the graphics drivers you will need them, a computer without any graphic drivers is useless

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First things first, I've had a serious issue ever since my computer was reset through recovery mode..the second Firefox loads in normal mode, it completely freezes up, and I'm not even able to end the process through task manager. I tried loading with Internet Explorer, still no luck. Safari same deal. I can only go on the Internet normally through Safe Mode. I have a Windows XP Professional, specifically a Media Center PC. Also, when I log in on windows, there is a "Found New Hardware" box for video controller. I also saw that there was a yellow exclamation near Video Controller and Video Controller (VGA compatible). Is it possible that my video card got corrupted, and is this an easy fix? Please help!


Answer:Solved: Problems after recovery mode (NOT SAFE MODE)

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Hey all, I have a massive problem with my internet connection, but first..the backstory..

I got a piece of malware through a bad download (i believe) which gave me Antivirus system PRO, I'm sure some of you have heard of it. It hijacked my comp, wouldn't let me open any programs, the internet, etc. Real nasty.

I went through safe mode and took it out manually, I believe I got it all, and now, everything in normal mode seems to be working okay, except the internet.

I have full connectivity while in normal mode, strong signal. However, IE will not open up any web page, RSS feeds arn't coming in, etc. HOWEVER, in safe mode, IE is a just fine, any page quickly and easily.

I've tried a few things thus far,

ipconfig comes back as media "disconnected"
tried sfc scannow, didn't help anything.
tried netsh winsock reset, and another netsh command, can't remember which one...nadda.
ipconfig refresh and renew didn't work, probably because everything is disconnected

I'm out of ideas! Anyone, please help if you can! I'm a student going into finals, and things arn't looking too hot not having my comp in good form.

Thank you for reading, and I would appreciate any kind of help. I've visited this site before, I know you guys are good!

Answer:Solved: No Internet is Normal Mode, ONLY in Safe Mode!

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Here's the situation: my daughter and I open her computer to clean it and have a look at the video card. We pull the card blow out the dust and reinsert it. We also pull one of two memory cards (to see what's in there) blow out the dust and reset that.

Now hit start button: Windows begins to boot, it finds the drives, then we see the Windows screen - the three bars dance across their track - but we get a black screen that says: Sorry, We apologize Windows failed to start. There may have been hardware or software changes blah blah blah...then it asks if I want to start in Safe Mode, Safe Mode with Networking, or Normal Mode.

Safe Mode works just fine. No issues using any hardware or software.

But if I try to start normally, it quickly tries to reboot, shutting down the video output (the monitor goes into no signal - energy saving mode) then the process start a new.

We made no changes! We opened it back up and made sure all the cables and connections were secure. But no luck.

Any ideas?

yustr and baby yustr

Answer:[SOLVED] Safe Mode Works but not Normal Mode?

Hi yustr
It could be that something has happened to your video card. In Safe Mode Windows doesn't use the video card but uses the onboard graphics. Have you got another video card that you could try?

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I've had this PC for about 4 years now, and in the last year, it has done this twice. I boot up the PC as normal, and about 3-10 minutes later, everything freezes, except the mouse, which can move around. I have to hard reboot after this. I have done multiple tests on the PC, such as memtest86, disk check, core temp (39 degrees) and intel burn test, and got nothing from any of them. I am able to run in safe mode fine, it is just very slow.

PC specs:
Motherboard - Asus P5QPL - Vm EPU
Harddrive - Brand new Western Digital Red 1TB 64MB hard disk Drive SATA 6gb/s 7200rpm
Video Card - MSI N9600GT - MD512 DDR3
RAM - Corsair XMS3

Any help would be great
Thanks, Simon.

Answer:Solved: PC freezes in normal mode - Not in safe mode

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I am running a Dell Dimension 8200 with XP Home SP2. Was working flawlessly until this a.m. when it would not reload icons after I tried to get back on from log-in screen. Shut it down and then found it would hang when trying to load windows on reboot. I get a black screen with only a mouse cursor visible when log-in screen should be coming up. No BSOD's or error messages seen. Boots fine in Safe mode, however. I have tried two systems restores and two "return to last working configuration to no avail. Scanned with McAfee Antivirus and Counterspy V2 antispyware - nothing bad detected. Very frustrating.

Answer:[SOLVED] XP boots in Safe Mode but not Normal Mode

in safe mode go into msconfig/startup
unticl all the boxes not m/soft related and see if it then boots normally
check the device manager for any yellow alongside of anything

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I have a dual boot linux/xp system.
I was looking at partitions - just listing them - in linux, and now win xp won't come up in normal mode. It will come up in safe mode, however.

Can you help me get my "normal mode" back?

When the horizontal moving bar comes up in normal mode, it just goes on forever. I see the disk light go on for about 8 cycles of the bar. It usually runs 11 cycles before giving me the user selection screen. Now the disk light goes out after cycle 8, and the bar keeps going. I waited 32 cycles before giving up.

I also recently tried to install a Dell XP reinstallation CD I had onto a new partition. I have Partition Commander, which I only run against Windows partitions. The program correctly identified an empty partition and said it had hidden all other partitions. This may or may not have anything to do with my current problem. It did happen in the time frame of the problem appearing. The CD was not able to install XP. It said something about analyzing my system. I left it to do that as I went out for the evening, and when I returned 3 hours later, it was still in that state, so I killed it.

Answer:Solved: win xp can boot safe mode, not normal mode

I had done a full back up using Acronis backup software (a new product for me) 3 weeks ago. When I exhausted what meager options I could think of, I rebooted with the bootable Acronis CD and restored that backup. Acronis won my 4 vendor test (others were Norton Ghost, Argentum, NovaStor NovaBackup) for best backup product. It is capable of taking a backup of any partition (linux or windows). I have now tested the restore to all of C. It first deletes the C: partition, then recreates it and copies the image there to. Worked like a charm. Access to XP has been fully restored. Backup took 1 hour, restore took 37 minutes. I'm now a believer.

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I used WizTree to take a look at the files that are taking up the most space on the hard drive, and in the C:\Windows\Temp folder there are 135 files with the name "cab_" followed by a number. These files don't have an extension though. But they all have the same file size (117.1 MB) As you can see in this screenshot.

Is it safe to delete these 135 files using WizTree, or even manually deleting them?

Answer:Is it safe to delete the files in C:\Windows\Temp?

Hi bd74, usually it is safe to delete items from the Temp folder. I run CCleaner often and it's set to delete all temp files that are older than 24 hours. I haven't had an issue arise so far after deleting Temp files. If you want to be on the safe side, create a system image first before deleting anything you're unsure of.

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I'm looking to delete files to free up some space in my C drive & i'd like to know which files are safe to delete from the AppData folder...thanks mucho!


The only files that really should deleted from AppData are the folders of programs that are no longer installed on your computer. The AppData folder generally doesn't take up very much room unless you are a program junky like me (I have only 99 and yes, I use them all at least once in a blue moon); even with as many programs as I have, my AppData folder is just under 1GB.

Assuming the 80GB drive you listed in your specs is your C drive, you may have issues other than the AppData folder causing the crowding. All that should be on that drive are programs and the OS. That's all I have on my C drive and it's only 56GB, which is actually quite high because I have a huge hyberfil.sys file (24GB) due to having 32GB of RAM (I can't reduce it or disable hibernation since my UPS uses hibernation to shut down my computer without loss of data in the advent of a power failure; if anything, I may someday need to increase it), and I could safely fit the contents of my C drive onto yours, albeit just barely (I'm assuming your C drive is a SSD; SSDs need at least 20-25% free space at all times to work most efficiently and reduce life shortening writes).

We need more information to be able to help you, such as what all do you have on your C drive?

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I have a problem with ZA free - ok when I first start up the pc but after a few hours ZA refuses to allow access to websites - I can still send and receive emails so the connection (broadband)is still ok. Switching off ZA solves the problem (though not ideal) as does a reboot (leaving ZA on). I have seen a suggestion that I should reboot in safe mode and delete the backup.rdb and iamdb.rdb files in the windows/internet logs folder but am a bit dismayed to find that there are 47 of the former and 11 of the latter. Is it really ok to delete all these? Has anyone tried this?

Answer:ZA problem - safe to delete backup.rdp files (47)

This may help you to determine what the iamdb.rdb and the backup.rdb are for and if its safe to delete them. click hereclick here

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I was trying to delete some folder under temporary Internet files. When I go to c:\documents and settings\users (me)\ local settings\temporary internet files\contents. IE5\0xyjyanl (0xyjyanl is one folder there are more than one) and try to delete these folders. It gives me following warning.

?The 0xyjyanl is an system folder. If you delete it windows or another program may no longer work correctly. Are you sure you want to ??

Is it ok or safe to delete these folders?

Answer:Is it safe to delete folders from temp Int files

i personally never heard of that file, but then again why take the chance?
i suggest u use "disk cleanup" and let windows delete whats not needed

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I have several questions
1. I have two batch files on my desktop that were created by Microsoft Technician(while accessing my PC remotely). Technician couldn't fix the problem with failed update for Microsoft works 9. I had problem with installation of Security Update for Microsoft Works 9 (KB2092914). Now, the problem IS FIXED. i applied another update, which took care of the failed installation.
My question, is that safe to delete windows batch files?There are two icons on my desktop. White background with an image of circular tool. 2.93kb size.

2.I have about 6 Restore points, unneeded, that were created when Technician was trying unsuccessfully to resolve the problem over the phone. They are taking too much space off my hard drive. i had 551 GB, now I am down to 548 GB.
3. I also have a issue with an Update Software or software manager by Copyright (C) 1997-2008 Acresso Software Inc. and/or InstallShield Co. Inc.. This is program for updating software, came pre-installed on my PC. I clicked on it and it asks me to insert CD of Roxio Burner . Apparently, the program detected new update for Roxio? I am not sure.
I hope you can help me!

Answer:is that safe to delete windows batch files?


Yes very safe to delete the batch files, but you can just copy and paste them into a folder in your Documents folder just in case you may need them again for a similar issue, I tend to save any fixes into a folder of fixes I have for various tasks and issues.

As for restore points yes you can delete all bar the last good known one can do this from Disk Cleanup (just right click any blank space in your C: drive folder and choose Properties then Disk Cleanup or click Start > Run and type cleanmgr and hit enter) and click in Windows Vista/Win7 Cleanup system files and then More Options then Cleanup, or in Windows XP then just click More Options and Cleanup on System Restore.

But do tell us your Windows version and Service Pack as it helps to give your the steps to fix issues, as my above is a guess knowing the routes to multiple Windows versions, but its not an exact science to guess.

On Roxio, I dont know to be honest, but it maybe that the pre-installed version wont update from Roxio direct vai the app, so check on the Roxio page for your version of Roxio burning software for a downloadable update, ROXIO HERE

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I haven't seen these files anywhere on my friends' PC and they are over 30 GB in size.

Here is how much they occupy:

Is it safe to click "Continue" and delete these files? Answer fast please.

Answer:Is it safe to delete these massive files? Please answer!

They are associated with the initial installation or updating of software, particularly from Microsoft - I've always deleted them to recover space without any adverse consequences. But it might mean that some software packages cannot be reverted to an earlier version, or a repair facility might no longer work and software need to be fully re-installed if it develops a fault. But I've never had that problem any time I've done it.

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C:\Windows\Temp can I delete all documents directly because it takes to much space in Hard Disk 

Answer:Is it safe to delete C:\Windows\Temp files

In most cases the answer is yes! But as with most things, this isn't allways the case. If you decide to manually delete the files I would suggest that you rewiev what type of files it is and then decide if you wan't to remove them.
Personaly I just delete everything in the folder once every third month, and so far (ten years) nothing bad has happened.

To lower the risk of deleting files that are needed and to free up space, you could allways run the "disk cleanup".

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