Computer Support Forum

Solved: Help with Pop Ups....time for a cleaning??

Question: Solved: Help with Pop Ups....time for a cleaning??

Hi...I'm getting some annoying pop ups again. I would really appreciate it if someone could go through my HJT log and offer some suggestions. Thanks in advance!

Logfile of HijackThis v1.99.1
Scan saved at 4:35:06 PM, on 12/21/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16574)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpomau08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Linksys\Wireless-B PCI Adapter\OdHost.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoFXM08.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Documents and Settings\John Galambos\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mytelus.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" class="invilink">http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;*.local
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Media Holding Enterprises, LLC - {0D39A900-0F3A-4C29-A254-3E65244FDC34} - C:\Program Files\ContextTool\ContextTool-2.dll
O2 - BHO: Search Assistant - {1648E328-3E5A-4EA5-A9C6-E5F09EE272DA} - C:\WINDOWS\system32\adssite_sidebar.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SoundMax] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\system32\PSDrvCheck.exe -CheckReg
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton AntiVirus\osCheck.exe"
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [PCLEPCI] C:\PROGRA~1\Pinnacle\PPE\PPE.EXE
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AdaptecDirectCD] C:\Program Files\Adaptec\Easy CD Creator 5\DirectCD\DirectCD.exe
O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [NBJ] "C:\Program Files\Ahead\Nero BackItUp\NBJ.exe"
O4 - Global Startup: Adobe Gamma Loader.exe.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: hp officejet 4100 series.lnk = ?
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: Wireless-B Notebook Adapter Utility.lnk = C:\Program Files\Linksys\Wireless-B PCI Adapter\Startup.exe
O10 - Unknown file in Winsock LSP: c:\program files\bonjour\mdnsnsp.dll
O11 - Options group: [INTERNATIONAL] International*
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: TruePass EPF 7,0,100,717 - https://blrscr3.egs-seg.gc.ca/applets/entrusttruepassapplet-epf.cab
O16 - DPF: Yahoo! Backgammon - http://download.games.yahoo.com/games/clients/y/at1_x.cab
O16 - DPF: {001EE746-A1F9-460E-80AD-269E088D6A01} (Infotl Control) - http://0-site.ebrary.com.aupac.lib.athabascau.ca/lib/athabasca/support/plugins/ebraryRdr.cab
O16 - DPF: {05D44720-58E3-49E6-BDF6-D00330E511D3} (StagingUI Object) - http://zone.msn.com/binFrameWork/v10/StagingUI.cab55579.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei/MyFunCardsFWBInitialSetup1.0.0.15-3.cab
O16 - DPF: {339234B4-4E14-4280-B8B4-8BAE5AF99063} (Chess Object) - http://zone.msn.com/bingame/zpagames/zpa_kqrp.cab48295.cab
O16 - DPF: {3BB54395-5982-4788-8AF4-B5388FFDD0D8} (MSN Games – Buddy Invite) - http://zone.msn.com/BinFrameWork/v10/ZBuddy.cab55579.cab
O16 - DPF: {5736C456-EA94-4AAC-BB08-917ABDD035B3} (ZonePAChat Object) - http://zone.msn.com/binframework/v10/ZPAChat.cab55579.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - http://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} (Facebook Photo Uploader Control) - http://upload.facebook.com/controls/FacebookPhotoUploader.cab
O16 - DPF: {A4110378-789B-455F-AE86-3A1BFC402853} (ZPA_SHVL Object) - http://zone.msn.com/bingame/zpagames/zpa_shvl.cab46704.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://cdn2.zone.msn.com/binFramework/v10/ZIntro.cab56649.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://aolsvc.aol.com/onlinegames/tryaces/zylomgamesplayer.cab
O16 - DPF: {DA2AA6CF-5C7A-4B71-BC3B-C771BB369937} (MSN Games – Game Communicator) - http://zone.msn.com/binframework/v10/StProxy.cab55579.cab
O16 - DPF: {DC75FEF6-165D-4D25-A518-C8C4BDA7BAA6} (CPlayFirstDinerDashControl Object) - http://aolsvc.aol.com/onlinegames/dinerdash/DinerDash.1.0.0.72.cab
O16 - DPF: {F127B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://walmart.pnimedia.com/upload/activex/v2_0_0_9/PCAXSetupv2.0.0.9.cab?
O16 - DPF: {F137B9BA-89EA-4B04-9C67-2074A9DF61FD} (Photo Upload Plugin Class) - http://walmart.pnimedia.com/upload/activex/v2_0_0_10/PCAXSetupv2.0.0.10.cab?
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://chat.msn.com/controls/msnchat45.cab
O16 - DPF: {FF3C5A9F-5A91-4930-80E8-4709194C2AD3} (CheckersZPA Object) - http://zone.msn.com/bingame/zpagames/CheckersZPA.cab40641.cab
O16 - DPF: {FF3C5A9F-5A99-4930-80E8-4709194C2AD3} (MSN Games – Backgammon) - http://zone.msn.com/bingame/zpagames/ZPA_Backgammon.cab64162.cab
O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (DownloadManager Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.1.6.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Symantec IS Password Validation (ISPwdSvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\isPwdSvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: NICSer_WMP11 - Unknown owner - C:\Program Files\Linksys\Wireless-B PCI Adapter\NICServ.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec AppCore Service (SymAppCore) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe

Relevance 100%
Preferred Solution: Solved: Help with Pop Ups....time for a cleaning??

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Solved: Help with Pop Ups....time for a cleaning??

8 more replies
Relevance 57.81%

Hi Flavalee gave me a website to do the clean and reinstall but for some reason I am having a hard time to get it to do what it is doing on the instructions on the website.

Can someone please help me do it step by step.

Thanks
 

Answer:Solved: Help havine a hard time cleaning har drive and reinsatting vista basic!

16 more replies
Relevance 49.61%
Question: Its cleaning time.

hello, i need to clean my computer.

i need to see if i have anything wrong in the system.

heres a hijack log.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:27:58 PM, on 6/11/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\WINDOWS\system32\WTablet\Pen_TabletUser.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files... Read more

More replies
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So Ive noticed my internet has been slow and doing some weird things lately, so I figure its time to get it cleaned up again. Here is my hijackthis log....Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:41:57 PM, on 10/29/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:E:\WINDOWS\System32\smss.exeE:\WINDOWS\system32\winlogon.exeE:\WINDOWS\system32\services.exeE:\WINDOWS\system32\lsass.exeE:\WINDOWS\system32\Ati2evxx.exeE:\WINDOWS\system32\svchost.exeE:\WINDOWS\System32\svchost.exeE:\WINDOWS\system32\svchost.exeE:\WINDOWS\system32\ZoneLabs\vsmon.exeE:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeE:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exeE:\WINDOWS\system32\spoolsv.exeE:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeE:\WINDOWS\system32\CTsvcCDA.exeE:\Program Files\Symantec AntiVirus\DefWatch.exeE:\WINDOWS\system32\PnkBstrA.exeE:\WINDOWS\system32\PnkBstrB.exeE:\Program Files\SanDisk\Sansa Updater\SansaSvr.exeE:\WINDOWS\System32\svchost.exeE:\Program Files\Symantec AntiVirus\Rtvscan.exeE:\WI... Read more

Answer:Time For Another Cleaning

Hello fritzle,Welcome back to Bleeping Computer Sorry about the delay. I don't see anything malicious in your log, so have a look here : http://users.telenet.be/bluepatchy/miekiem...owcomputer.htmlRegards,tea

27 more replies
Relevance 48.79%

I'm not sure what's what and who is friend or foe....I have a lot of trouble with "hanging". Can someone help me?? and please be a little explicit with your directions on what to do......much thanx

Logfile of HijackThis v1.97.7
Scan saved at 11:45:00 AM, on 11/30/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Personal Firewall\NISUM.EXE
C:\Program Files\Norton Personal Firewall\ccPxySvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\CTsvcCDA.exe
C:\Program Files\Common Files\EPSON\EBAPI\eEBSVC.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_S10IC2.EXE
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Common Files\Sy... Read more

Answer:Cleaning out the drive for the first time

Go into Control Panel, Add/Remove programs and remove new.net

Then

Run HJT again and check all of these that remain.
O2 - BHO: (no name) - {000006B1-19B5-414A-849F-2A3C64AE6939} - C:\WINDOWS\bi.dll
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - (no file)
O2 - BHO: (no name) - {029CA12C-89C1-46a7-A3C7-82F2F98635CB} - (no file)
O2 - BHO: (no name) - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet5_48.dll
R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL
O4 - HKLM\..\Run: [New.net Startup] rundll32 C:\PROGRA~1\NEWDOT~1\NEWDOT~2.DLL,NewDotNetStartup
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net
O10 - Hijacked Internet access by New.Net

Close all browser windows prior to clicking fix checked.

Reboot and post back to let us know how things are going.
 

1 more replies
Relevance 48.79%

Hey everyone!

A friend of mine gave me an HP Pavilion dv1411se notebook and I would like to give the fan and heatsink a thorough cleaning, although I'm pretty positive the fan doesn't work at all. However, I've seen pictures online of how much dust can build up on the heatsink and I'd like to get that taken care of. Ultimately, I would like to replace the fan and possibly the heatsink altogether, but for now, giving both a proper cleaning will give me peace of mind. My objective is to pull the thing apart in order so do so.

This will be my first time doing anything like this and my reason for wanting to is the fact that computer repair shops are just too damn expensive for my budget, plus I'd really just like to know how.

Does anyone have any good words of advice before I tear into my laptop? I've read somewhere that static electricity can "fry the system." Is this true? I'm planning on getting rid of the dust from the heatsink with a vacuum, but I've also read that this isn't always a safe practice either.

I'm gonna use the HP Maintenance and Service guide to assist me:

http://h10032.www1.hp.com/ctg/Manual/c00636251.pdf

If anyone else has any other tips or suggestions, I'd appreciate it.
 

Answer:First Time Cleaning Laptop

13 more replies
Relevance 48.38%

I have completed the Major attitude removal guide. I have attached the 2 reports for someone to provide feedback on what is wrong with my desktop PC. My infection occurred when I upgraded from the internet security suite Kaspersky 6 to version 7 which is still active now. Please can a qualified person interprete the reports that I have attached?


Cheers!
 

Answer:Cleaning an infected Time PC desktop

Attached is another log file that was too big to attach in my original post.

The desktop PC still appears to be infected because the machine still operates slowly and prompts PID error messages from Kaspersky 7. Any help I can get is appreciated!
 

11 more replies
Relevance 48.38%

Hello, I'm sitting here with my Sony Vaio model PCG-61112L juuuust about cracked open and waiting to be cleaned. I've noticed lately that fps during games has been dipping, and i'll get gpu driver errors whe browsing the web, causing my display to refresh (always recovers). This is why i am cleaning it out now.

I've got my RAM chips, battery, and what i think is the hard drive removed, and all screws out. When i tried opening the bottom case, i then noticed that there is a small black cable attached to the case. I have no idea what this is, but it is attached to a ribbon thing next to where the RAM chips were labelled as "To MB." Sounds like it has something to do with the motherboard, but all i want to do is disconnect it or something so i can get the bottom casing off so i can clean this thing. Any help on this would be fantastic.
 

Answer:Cleaning inside of laptop for first time

"and what i think is the hard drive removed" & "I have no idea what this is" Click to expand...

Do you have a service manual for this laptop? My advice, since you don't sound very knowledgeable or experienced, is to stop what you're doing. Your problems about FPS & GPU driver errors are most likely due to other issues than the computer needing cleaning.
 

3 more replies
Relevance 47.97%

My friend has a laptop that he has had for about 5 years now. He has stopped using it because it is slow and often freezing. It is running windoes 7 i think. I said I would take it and try to sort it out for him as I know you guys would be able to help me. I don't think he ever did malware/virus scans. Probably everything that would need doing is going to have to be done. He has probably never done any updates to anything. I don't really know where to start so was hoping someone could talk me through it.

Answer:Cleaning up and removing malware from an old laptop for the first time

1/ Is there any Data that requires to be backed up first - That he needs ?.....DO THAT FIRST !
    If not - i would restore it to the day he got / if it has a Factory Restore Partition.
 
2/ If you choose the Factory Restore option , goto the Manufactures site of the Laptop / enter the Model etc / follow the Instructions to Restore.
 
    After that is done / you then need to do all Windows Updates / Antivirus / and Install your Programs.
 
3/ If you need to just clean it up / or the restore partition is not available , and just remove any Malware / Viruses etc....
 
    Then you will need to post the Make / Model and wait for assistance in the removal of such and post various Logs as instructed.

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Relevance 47.15%

Fan IssueI've cleaned my laptop sometime this month after about two years of use. Popped it open, blew everything, popped it back. I saw a post before posting this about removing the battery before cleaning so i'm considering going back and doing that. I usually keep it running in high performance because I use it for gaming. Core/CPU usage is almost never above 10%, currently sitting at 2%-4%. Memory is usually high because I only have a 500GB SSD, currently at 58%. The other stats (disk, network, and GPU), sit at 0 (although GPU will boost to about 60% when gaming). Currently, I have it in balanced mode and set the maximum core usage to 40% and it's still going strong. Any suggestions?  Gaming IssueAlso on a side note, if anyone can assist me with a gaming issue I'm having. My computer has a 960 GTX, i74720GQ @ 2.6GHz, and 500 GB SSD (samsung evo--upgraded from 1TB HD) and I'm having issues with my FPS in-game. It locks at 30 or FPS across all games. I do have two GPU's (integrated and 960 GTX) and have always used the GTX as the primary source, uncapped in-game graphics, limited background interference (services, programs, etc.) and possibly other things I can't think of but cannot release the in-game FPS cap. Even when settings are at the lowest settings. In previous times, if I were to uncap, it'd reach above 60 easily consistently but now when it's uncapped, it never goes above 60. One might ask what changed? After upgrading from HDD to SSD, I had to reset my ... Read more

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On their site it is written that only one on-demand scan will be performed.Does that mean if I run the online scanner on my pc for once and clean detected items,I will not be able to use it in future?There is also a 30day unlimited trial offer is given.Not sure if this is about their private wifi or online scanner.Seeking some advice and feeling terrified.

Answer:ESET online scanner provides only one time free detection and cleaning?

What web page did you see that information?The main scanner page and FAQs do not say it can only be used one time.http://www.eset.com/int/home/products/online-scanner/http://www.eset.com/int/home/products/online-scanner/faq/After every scan, you have the option to uninstall the ESET Online Scanner with all its components or leave them for future scanning.

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one coworker has inadvertantly installed winantivirus because she thought it would maer her computer fas. i have uninstalled it as well as ran Super Antispyware, Combofix and Vundo Fix.however there are still straggling files that are still around and she is stiting popups.
enclosed please find hijack log, combiofx and superantispyware logs. Also i connect to this pc remotely and do not have remotesafemode access. thanksfor any help

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 15:24, on 2008-04-15
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Automatic Update\AutoUpdate.exe
C:\WINNT\SYSTEM32\DWRCS.EXE
C:\WINNT\etlisrv.exe
C:\Program Files\CA\eTrust Antivirus\InoRpc.exe
C:\Program Files\CA\eTrust Antivirus\InoRT.exe
C:\Program Files\CA\eTrust Antivirus\InoTask.exe
C:\WINNT\System32\NMSSvc.exe
C:\Program Files\RealVNC\VNC4\WinVNC4.exe
C:\WINNT\system32\mspmspsv.exe
C:\WINNT\Explorer.EXE
C:\WINNT\SYSTEM32\DWRCST.exe
C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe
C:\WINNT\system32\hkcmd.exe
C:\PROGRA~1\CA\ETRUST~1\realmon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\WINNT\system32\ctfmon.ex... Read more

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Hi! I have put a "Total Time" field in a form to calculate the difference in minutes from the "Start Time" to the "End Time". I was worried about getting the incorrect time span when the time crossed over midnight. Well, I got that part right, but when I enter times in the same day (1:15pm-1:30pm) it gives me the time difference PLUS 1440 minutes. Please tell me what I need to do to fix this! Thank you!

Total Time:
=DateDiff("n",[Date]-IIf(1-[Start Time]>[End Time],0,1)+[Start Time],[Date]+IIf(1-[Start Time]>[End Time],1,0)+[End Time])
 

Answer:Solved: Start Time End Time Difference in Microsoft Access 2000

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Relevance 41.41%

Hi folks,

In power options you can switch off the monitor only by time idle. I would like to be able to set a time of day. I can't see an inbuilt way of doing this, so does anyone know of a good application which will allow me to do this?

Thanks in advance,
Ox.
 

Answer:Solved: VISTA - need an app to set power options by time, not idle-time

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Hi,

I am running XP Home SP3 on an Asus 1005HA netbook

Every time I boot up I get a message to say that either I can press F1 to enter setup to set date/time or press F2 to load default values

If I choose F1 and enter the correct date/time and press F10 to save and exit - XP then starts up normally but the next time I boot up, the same problem occurs.

[If I select F2, then XP loads normally]

What can I do to fix this?

Thanks for any help in advance
 

Answer:Solved: CMOS Set date/time message every time I boot up

Your motherboard battery is dead. You can get a new one at any drug store for about $5.
 

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Relevance 41.41%

While running that Combo Fix tool (I think that's what it's called), my time was switched to military time, and my date was switched to day/month/year. How do I switch it back?

Answer:[SOLVED] Military time (05 00, for example) and switching back to normal time...

Go to control panel then regional and language options and you will find all you need in there.

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Looking for a utility that will allow me to locate files created/modified/accessed using TIME from/to also...as i want to locate those related to a specific occurance. When using just date, I get hundreds of files so would like to isolate further.

Is anyone aware of any such program? Shareware might be ok depending on cost but free is preferred. THANKS!
 

Answer:Solved: Freeware to find files by date and TIME? Time is the key!

10 more replies
Relevance 41.41%

Hello,
 
I'm having a temperature problem and I don't have any experience in cleaning laptops and understanding when and how to do it. As far as I know, the problem is that my laptop is getting quite hot and I'm using it a lot, gaming included.
 
I'm going to post a couple of screenshots and a photo.
 
Click here to view image.
 
 
This is the temperature when I just surf the internet. 
 
Click here to view image.
 
This is the temperature when I'm gaming, but sometimes it gets much hotter.
 

This is my fan outlet, as you can see, it has accumulated a lot of dust.
 
 
 
I hope that someone could help and maybe explain what does affect the computer's temperatures and how to clean this particular fan outlet. Oh, and maybe the fan itself has a lot of dust? I don't know. I have only removed the cover once, trying to clean the same fan outlet that you see (then it had much less dust in), but I couldn't figure out how, because it has some kind of cloth-like material glued to the case and I didn't wan't to rip it off, so I left it uncleaned.
 
The last bit of information I want to provide in this post is that I bought this laptop on January of 2015, and I did have a period, when I was using it on my bed (without any cooling pad or hard surface), but then I stopped doing that and bought a cooling pad. Which was too small for me and after a couple of months usage I gave it away, now I'm left without a cooling pad, but ... Read more

Answer:Y50-70 High temperatures/Fan cleaning/Back cover fan outlet cleaning

Those temperatues seems pretty ok to me, mine are somewhat close to yours, even tho it is very hot here where I live.

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After a routine Trend Micro Internet Security scan it discovered I had Trojans lodged in Restore File of axillary drive (not C:\). So I made visible 'Show Hidden Files and Folders' in order to delete those files. But when I clicked on the System Restore directory on the affected drive I got an Access Denied warning. Even after making the drive readable I got the same warning and cannot open the directory to delete the bad files. So I did a System Restore flush then rebooted to Safe Mode to proceed with the "Malware Cleaning Guide" cleaning. The first scan with Malwarebytes' Anti-Malware showed no vulnerabilities. Then the online scan from Panda showed the same Trojans lodged in Restore File of axillary drive. But then the log file from the Panda scan would not save to my computer. Am currently running the online Kapersky scan and online Trend Micro Housecall then will continue with rest of "Malware Cleaning Guide". But wanted to give this early heads-up.
 

Answer:In the middle of Malware Cleaning Guide cleaning = a few things have popped up.

Welcome to Major Geeks!





teelions said:





But when I clicked on the System Restore directory on the affected drive I got an Access Denied warning. Even after making the drive readable I got the same warning and cannot open the directory to delete the bad files.Click to expand...

Normal behavior.





teelions said:





So I did a System Restore flush then rebooted to Safe Mode to proceed with the "Malware Cleaning Guide" cleaning. The first scan with Malwarebytes' Anti-Malware showed no vulnerabilities. Then the online scan from Panda showed the same Trojans lodged in Restore File of axillary drive.Click to expand...

System Restore has the ability to be turn off for separate drives or all drives. What did you use? Also the auxiliary drive (if removable) needs to be plugged in while you do this.
 

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Question: [SOLVED] Cleaning

Hi everyone,

Easy question. My computer is 3 years old. I clean the keyboard and the monitor screen on a regular bases. My question is, How difficult is cleaning the inside of the tower? Being somewhat new to computing I want to make sure that I do not mess anything up.
Please let know what and what NOT to do..........

Thanks Danboy
 

Answer:[SOLVED] Cleaning

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Cleaning a compact disk... What is the proper way of doing so? What kind of cloth should I use and which way do I rub? Are you supposed to rub in circles or do you go from the inside ring to the outer edge?

And what does "against the tracks" mean?

Sorry I'm an idiot.
 

Answer:Solved: Cleaning a CD

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Hi,

I read few threads that relate to similar problems I am encountering.. so I did this VundoFix.. below are the hijackthis log and the vundo.txt.. please tell me whether my system need further cleaning up... thanks alot

VundoFix's txt
VundoFix V6.3.19

Checking Java version...

Java version is 1.5.0.6
Old versions of java are exploitable and should be removed.

Java version is 1.5.0.9
Old versions of java are exploitable and should be removed.

Java version is 1.5.0.10

Scan started at 2:24:17 a.m. 19/04/2007

Listing files found while scanning....

C:\WINDOWS\system32\fkuutkft.dll
C:\WINDOWS\system32\flfacrlx.dll
C:\WINDOWS\system32\gekmpgxd.dll
C:\WINDOWS\system32\hjkmp.bak1
C:\WINDOWS\system32\hjkmp.bak2
C:\WINDOWS\system32\hjkmp.ini
C:\WINDOWS\system32\hjkmp.ini2
C:\WINDOWS\system32\hjkmp.tmp
C:\WINDOWS\system32\ofhhvgbo.dll
C:\WINDOWS\system32\pmkjh.dll
C:\WINDOWS\system32\wnpqqexm.dll
C:\WINDOWS\system32\xfixkdgh.dll

Beginning removal...

Attempting to delete C:\WINDOWS\system32\fkuutkft.dll
C:\WINDOWS\system32\fkuutkft.dll Has been deleted!

Attempting to delete C:\WINDOWS\system32\flfacrlx.dll
C:\WINDOWS\system32\flfacrlx.dll Has been deleted!

Attempting to delete C:\WINDOWS\system32\gekmpgxd.dll
C:\WINDOWS\system32\gekmpgxd.dll Has been deleted!

Attempting to delete C:\WINDOWS\system32\hjkmp.bak1
C:\WINDOWS\system32\hjkmp.bak1 Has been deleted!

Attempting to delete C:\WINDOWS\system32\hjkmp.bak2
C:\WINDOWS\system32\hjkmp.bak2 Has been deleted!

Attempt... Read more

Answer:Solved: Further cleaning up???

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my little 15 in.Compaq XP is working fine but am cleaning up some programs.
uninstalled all my virus protection getting Microsoft Essentials right now.
should I download that link above TSG SYS INFO??
I really waned to know if I should remove previous service pack it has
service pack 3
also previous versions of Adobe and those programs.
thanks I am old and handicapped a one fingered hunt and pecker
 

Answer:Solved: cleaning up

Never remove service packs or any updates unless they are causing issues. In general most unistall programs do not do a great job of cleaning up after themselves so you really can't count on them. Just uninstall any programs you do not want from the add/remove programs in control panel and defragment your hard drive after uninstalling them.
 

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Hi all.

Deepdiver01 has cleaned up a heap of rubbish on this computer, and has suggested that I post a hijack this log for your perusal.

Could you let me know if there is anything wrong here. AVG found 3 probs and only quarantined 2.

Hijack This log:

Logfile of HijackThis v1.99.1
Scan saved at 11:46:42 PM, on 29/04/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\WINDOWS\System32\ScsiAccess.EXE
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WFXSVC.EXE
C:\Program Files\WinFax\WFXMOD32.EXE
C:\WINDOWS\soundman.exe
C:\PROGRA~1\Logitech\MOUSEW~1\SYSTEM\EM_EXEC.EXE
C:\WINDOWS\system32\wfxsnt40.exe
C:\Program Files\D-Link\DSL-200\dslstat.exe
C:\Program Files\D-Link\DSL-200\dslagent.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyS... Read more

Answer:Solved: Cleaning it up

Run ActiveScan online virus scan:
http://www.pandasoftware.com/products/activescan.htm

Once you are on the Panda site click the Scan your PC button.
A new window will open...click the Check Now button.
Enter your Country.
Enter your State/Province.
Enter your e-mail address and click send.
Select either Home User or Company.
Click the big Scan Now button.
If it wants to install an ActiveX component allow it.
It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
When download is complete, click on My Computer to start the scan.
When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.
Post the contents of the ActiveScan report.
 

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before upgrading to XP SP2, I want to be sure [as one can be sure ] that there is no spyware on this PC.

Panda online scan log
Incident Status Location

Adware:adware/superspider Not disinfected c:\windows\system32\a.exe
Spyware:spyware/bridge Not disinfected c:\windows\system32\bridge.dll
Adware:adware/startpage.id Not disinfected c:\msdos.exe
Adware:adware/spysheriff Not disinfected c:\winstall.exe
Adware:adware/cws.searchmeup Not disinfected c:\windows\mstasks1.exe
Adware:adware/msxmidi Not disinfected c:\windows\msxmidi.exe
Adware:Adware/PestTrap Not disinfected C:\nj.exe

I booted to safe mode, but could find only c:\nj.exe.
Yes, the PC is set to display all files & file extensions.

The commercial, on board, spy sweeper found C:\nj.exe & some remnants of spy sheriff in sys restore, so I disabled system restore, then re-booted to normal mode.

Then I ran HJT.

Logfile of HijackThis v1.99.1
Scan saved at 6:47:07 PM, on 7/29/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\Microsoft SQL Server\MSSQL$ACT7\Binn\sqlservr... Read more

Answer:Solved: PC needs cleaning

16 more replies
Relevance 41%

Hook is missing ?
no name ?
how many google tool bars do you need ?
start up is slow
allready had blue screen problems, restored, and its slowing down again
THANK YOU, jpass

Logfile of HijackThis v1.99.1
Scan saved at 7:17:18 PM, on 2/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\AOL\1101281988\ee\services\sscFirewallPlugin\ver1_10_3_1\aolavupd.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\WINDOWS\System32\gearsec.exe
C:\PROGRA~1\mcafee.com\ANTIVI~1\mcshield.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MPFSERVICE.exe
C:\WINDOWS\System32\nvsvc32.exe
c:\toshiba\ivp\swupdate\swupdtmr.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfAgent.exe
C:\PROGRA~1\B'SCLI~1\Win2K\BSCLIP.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\EzButton\CplBTQ00.EXE
C:\Program Files\Toshiba Controls\CpRmtKey.EXE
C:\TOSHIBA\IVP\ISM\pinger.exe
C:\WINDOWS\System32\spool\drivers\w32x8... Read more

Answer:Solved: HJT log needs cleaning

16 more replies
Relevance 41%

Does anyone know how I would go about cleaning the CPU fan? My computer is making this weird noise every now and then (not every day). I'm pretty sure it's because the fan is dirty.
 

Answer:Solved: cleaning the CPU fan

14 more replies
Relevance 41%

What's the best way to clean the dust off your CPU Fan? And the mobo?
Some suggest cans of compressed air. Others say mini-vaccuum cleaners.
 

Answer:Solved: Cleaning CPU Fan

16 more replies
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I need help in selecting the bad items in my log. Thank you!
Logfile of HijackThis v1.99.1
Scan saved at 10:01:33 PM, on 4/12/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\System32\brsvc01a.exe
C:\WINDOWS\System32\brss01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\sfdn\bdadr.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\ewxmqfp\ygtgv.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\MsPMSPSv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Toolbar\TBPS.exe
C:\PROGRA~1\Toolbar\PIB.exe
c:\PROGRA~1\Toolbar\radio.exe
C:\PROGRA~1\Toolbar\TBPSSvc.exe
C:\Program Files\Scansoft\PaperPort\pptd40nt.exe
C:\Program Files\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPClient.exe
C:\Program Files\Visual Networks\Visual IP InSight\SBC\IPMon32.exe
C:\WINDOWS\SOUND... Read more

Answer:Solved: NEW HJT LOG. NEED help in cleaning

14 more replies
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I am not very experienced and running windows XP with IE6. My time shown on toolbar and all dated material (old items in outlook express folders, etc) has changed to showing military time -6:00 PM is 18:00 PM. When I right click the time on toolbar and get the actual clock, it is showing it correctly as 6:00 PM. This just happened sometime yesterday and I find no settings to get it back to showing regular time. Any suggestions as how to get it back?

Thank You tlh99
 

Answer:Solved: Time shown changed to military time

Control Panel, Regional and Language Options?
 

2 more replies
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I recently changed our wireless routers security from W.P.A. to W.E.P.. I downgraded because my sister purchased a internet T.V.box so she can watch her favorite foreign language shows. The box only accepts W.E.P. encryption.

I use a WRT54GL which I loaded up with Tomato V 1.21. After the changes to our router, the laptop and one of our wireless dekstop PC (both machines with XP) keeps getting disconnected. My sisters' Ipod Touch works fine though. Sometimes it would show not connected but it actually has connection. Websites, I.M. and pinging worked but for only sometime and it will disconnect. I will reconnect (it takes longer than WPA) and would show connected then change to not connected after sometime.

Both PC and laptop only use the MS XP Wireless Zero Configuration.

Edit: Should I just forgo with wireless encryption (WEP, WPA) for MAC filtering? Or can I have both? Redundancy? Cheers!
 

Answer:Solved: Laptop shows not connected but actually is (from time to time)

9 more replies
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Source
I totally agree with the below text in bold...




The more effective solution: clean, backup and then ?nuke and pave?

Lego patching up a brick wall (image: pixabay.com)To make this very clear, as there are still loads of misconceptions about it all over the internet:

A once-infected computer can?t be trusted anymore.

Afer cleaning and making backups of your data, you always have to wipe and reload your entire operating system from scratch. We fully understand that many IT people will moan about that idea and argue, ?but it takes sooo long to do that, and who?s going to pay for it?? or maybe, ?there is necessary old software on that PC that can?t be found/installed anymore?. But honestly, if you really want to clean a system well, it always takes a long time. Furthermore, if the software is truly so old that you can?t find it anymore, isn?t it probably time to replace it with something more modern anyway?Click to expand...


----------------------------------------------------------------------------------------------------------------




Another strange pop-up or unexpected crash, and it?s time to take your computer back to the shop, right?

But what if you could avoid losing precious data and time spent with your computer? What if this whole cleaning step could be eliminated entirely?

This is why protection is a pivotal topic in the antivirus industry. Cleaning and protecting seem like two methods that aim for the ... Read more

Answer:Cleaning vs. Protection – Why you shouldn’t rely on malware cleaning

As with most things in life prevention is better than the cure.
 

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Hello,

Could someone please help me clean up what has become a very slow computer? I must have too many programmes automatically starting up and running because it now takes an age to boot up and when it finally does windows take an age to load and the internet seems to run very slowly. I don't think it is a memory issue because I have over 50GB of free space. Another issue is that Internet explorer often crashes and closes all open windows with an error message.

I am posting a Hijackthis log so you can see what's running. I only really use the internet, itunes and manage photos etc. so I think there is a lot of superfluous activity which I'd love to get rid of...

Logfile of HijackThis v1.99.1
Scan saved at 18:44:29, on 11/02/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program F... Read more

Answer:Help with cleaning slow computer and cleaning out unwanted programmes

Have I posted this in the correct forum? Can anyone offer any help?
 

3 more replies
Relevance 41%

Hi,

My girlfriend has cut me off until I get her desktop computer up and going again! Since it went down, she won't go down. For the sake of men everywhere, could someone please assist me in cleaning this thing up?

Thanks in advance!

She is running XP Home with SP2 and the HJT log is listed below:

Logfile of HijackThis v1.99.1
Scan saved at 9:21:58 AM, on 9/29/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device

Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Digital Media Reader\shwicone... Read more

Answer:Really late spring cleaning or early fall cleaning?

The Hijack This log is hard to read.
Please rescan with Hijack This.
When the log opens in Notepad, go to Format and select Wordwrap.
Then copy and paste the log here.
 

1 more replies
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Hello all, I am trying to clean up from a virus and spyware on my daughters pc. i think i may have got it. maybe someone could have a look and see if i missed anything. I ran panda active scan and tried to remove things using that. i also use avg, etrust, spybot, adaware, spywareguard, spywareblaster. i also updated java. any other ideas would be great! thanks!!
Logfile of HijackThis v1.99.1
Scan saved at 7:37:56 PM, on 1/10/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\ISafe.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\VetMsg.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\D-Link\Air Utility\AirCFG.exe
C:\Program Files\Alpha Networks\ANIWZCS Service\WZCSLDR.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVTray.exe
C:\Program Files\CA\eTrust Internet Security Suite\eTrust EZ Antivirus\CAVRID.exe
C:\WINDOWS\LTMSG.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\... Read more

Answer:Solved: cleaning a virus

12 more replies
Relevance 40.59%

What , if any products do you suggest that are free to scan your computer daily, I have wise care 365 now, is it okay to use? or should I even need one and just keep scanning with Microsoft Security Essentials
 

Answer:Solved: cleaning software

7 more replies
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Hello there, I keep reading throughout numerous posts that registry cleaning is actually harmful for your PC and does more damage then good. I was just curious as to the reasoning for this, and what sort of damage could i be looking at here?

Answer:[SOLVED] Registry cleaning?

Programs that claim to "Fix" your Registry, usually Fix it the same way a vet fixes a puppy.

Unless you know what you are doing, they will often remove valid entries and sometimes make the system not stary up . .

At best, they do no good . . "Cleaning" the registry will make no difference in how it runs

5 more replies
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I've checked the procedure for erasing old ISP messages from IE 5, and it doesn't work for IE 5.5 - must be somewhere else in the registry. Any clues?
 

Answer:Solved: IE 5.5 Titlebar cleaning

7 more replies
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Got my new PC, but as always, it comes with some crap I don't need. Also sure it picked up some items when I installed other things. Just want to clean up my HJT log. Thanks in advance:

Logfile of HijackThis v1.99.1
Scan saved at 6:37:51 PM, on 11/30/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\NavNT\vptray.exe
C:\Program Files\Muiltmedia keyboard utility\1.3\KbdAp32A.exe
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\NavNT\defwatch.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\WINDOWS\system32\cba\pds.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\NavNT\rtvscan.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\cba\xfr.exe
C:\WINDO... Read more

Answer:Solved: Cleaning up a NEW PC (Should be an easy HJT)

13 more replies
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I need to delete my cookies and 'cache'.
I can find and clear the cookies okay, but where is the 'cache'?
Would appreciate help.

Answer:[SOLVED] Cleaning Cache

"Cache" is most likely reffered to as Temporary Internet Files. Which can be deleted by either going into Internet Options in the General tab and clicking "Delete". Or right-clicking you're C: (or whatever drive has windows installed on it) > Properties > Disk Cleanup.

4 more replies
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Hi Guys,

i'm new.. and my avg antivrus has been detecting Trojan.downloader.Zlob.FC... but it can 't clean it it just quarantined it...

so i ran SUPERAntiSPYWARE....
and got a whole lot of detected threaths.. but their're still just quarantined...
plz could somebody authorized & with experience help me...
i restarted my computer and ran HijackThis

this is my HijackThis Log file

Logfile of HijackThis v1.99.1
Scan saved at 1:20:05 PM, on 2/27/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\... Read more

Answer:Solved: NEED HELP! with cleaning virus

16 more replies
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I have an unused desktop shortcuts folder created after I ran the desktop cleanup wizard. I'm a bit of a clean freak when it comes to the appearance of my desktop; ultimately I want to shove everything into my folders and have nothing but the recycle bin, My Computer and Firefox on it.

Unfortunately I don't know what to do with the unused folder - it has a windows media player icon inside and a strange IE folder - no icon, just a folder named Internet Explorer {871C5380-412A0-1069-A2EA}. When this is opened, ie comes up...twice. My theory is that one of the windows updates I recently installed was ie7, which deposited itself on my desktop, thus doubling the number of places it occupied. Does this sound about right?

In any case, how do I get rid of unwanted shortcuts - does deleting them actually remove the programs?

There a number of other installation icons that come with my various security program downloads, any tips as to where I should put them?

One last thing. A minor thing. But a thing nonetheless. I find those tiny little arrows on the corner of shortcut icons incredibly irritating, in the same way a rogue contact lens is irritating.
 

Answer:Solved: Cleaning Desktop

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I just got a major infection from some site. It added Protection bar to my IE. Lots of stuff was popping up. I followed as much as I could though several pages of information that I have been able to open and read.

I have ran Norton and Ewido and cleaned out the viruses only to have them resurface after reboot. I have also done Spybot and Ad-Aware with the same results.
Following will be a Copy of my HJT and Ewido reports.
I could really use any help you can offer.

---------------------------------------------------------
ewido anti-spyware - Scan Report
---------------------------------------------------------

+ Created at: 9:06:06 AM 9/14/2006

+ Scan result:

C:\Documents and Settings\James\Desktop\software\setup.exe -> Adware.180Solutions : Cleaned with backup (quarantined).
C:\WINDOWS\cpbrkpie.ocx -> Adware.Coupons : Cleaned with backup (quarantined).
C:\Program Files\Virus-Burst -> Adware.Generic : Cleaned with backup (quarantined).
C:\Program Files\Virus-Burst\virbur.ini -> Adware.Generic : Cleaned with backup (quarantined).
C:\WINDOWS\system32\oqabf.dll -> Adware.Generic : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Classes\CLSID\{479fd0cf-5be9-4c63-8cda-b6d371c67bd5} -> Adware.Generic : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\\{479fd0cf-5be9-4c63-8cda-b6d371c67bd5} -> Adware.Generic : Cleaned with backup (quarantined).
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Internet Explor... Read more

Answer:Solved: Help - Reinfecting after cleaning

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windows xp

first popup read, "During a scan of files at system startup, potential errors in the system registry were found." this error has gone away after I ran:

smitfraud fix, smitrem, vundo fix, sysbot search and destroy, and combofix

now pops from starsdoor.com occur

hi jack this log=

Logfile of HijackThis v1.99.1
Scan saved at 05:40:27 PM, on 2008-02-07
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\WINDOWS\System32\DSentry.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe
C:\Program Files\support.com\bin\tgcmd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Documents and Settings\All Users\Application Data... Read more

Answer:Solved: popups after some cleaning

Hi, Welcome to TSG!!
Please update your version of HJT.
Click here to download HJTInstall.exe

Save HJTInstall.exe to your desktop.
Doubleclick on the HJTInstall.exe icon on your desktop.
By default it will install to C:\Program Files\Trend Micro\HijackThis .
Click on Install.
It will create a HijackThis icon on the desktop.
Once installed, it will launch Hijackthis.
Please visit this webpage for instructions for downloading and running ComboFix.

Post the log from ComboFix when you've accomplished that, along with a new HijackThis log.
 

3 more replies
Relevance 40.59%

When using the built in program for cleaning up the hard drive, I don't want to eliminate the saved passwords. What part do I not clean or how do I save them?

Thanks,
Wygoatlady

Answer:[SOLVED] A cleaning issue

This depends on what "built in program" you speak of.

Are you cleaning Internet Explorer or using Disk Cleanup?

7 more replies
Relevance 40.59%

Please tell me how to open and clean my motherboard and perform maintenance, such as cleaning and installing a new dvd/RW drive . Ineed pics as I am a beginner Thanx!
 

Answer:Solved: CPU cleaning/maintenance

6 more replies
Relevance 40.59%

Im sorry if i'm in the wrong area. My laptop died yesterday so I got this pc from my grandma and im trying to clean it up. Its running really slow, I know it needs more RAM, but I think there maybe more to it then that. I read some of the other posts so I downloaded Hijack This and heres the log file:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:10:38 PM, on 1/10/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hposol08.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program File... Read more

Answer:Solved: Need help cleaning pc Windows XP

16 more replies
Relevance 40.59%

Hi. I today started get McAfee pop up alerts that there is "Pontentially Unwanted Program" on my pc. Below is the alert I get:

>>>>PUP C:\ProgramFiles\MySearch\bar\1.bin\S4Bar.DLL is a Potentially Unwanted Program and has been blocked from running on your computer. If you do not recognize it, remove this Pup. If you recognize it, trust this Pup, and then rerun the program that triggered this alert.<<<<

When I clicked to remove it I assumed it did and then I reopened my IE browser and an McAfee alert pops us that says (I am assuming it is browser hijack?):

>>>>Potentially Unwanted Program Found
Program: Adware - MySearch
File: S4Bar.DLL
Filepath: C:/program files\MySearch\bar\...
Status: Cannot be cleaned
Verify that the file is not write-protected & try again.

I turned off my system restore. I scanned with McAfee virus scan, it found two adwares and I clicked to remove them but I still get the pop ups. I also tried to scan with the online virus scan Panda software but when trying to download files before it scans it never goes past 6% download after many minutes. I used Ad Aware SE Personal and clicked to rid all that it found. I then downloaded Javacool's SpywareBlaster and installed and set it to protect my pc from other adwares.

Now I don't know what else to do. I would appreciate any help with cleansing this problem from pc.

Thanks in advance.
Devorah
 

Answer:Solved: Need help with cleaning a PUP: s4Bar.DLL

16 more replies
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i got a virus last night and i think i cleaned most of it by deleting the .dll files that i knew were virus. I also fixed them within my hjt log, but there is one file that won't let me delete and ive tried killbox. it is attached to lsass.exe file the lower case L file. I'm not a pro at looking at hjt so i don't know if i am missing anything in the log. It shut down my automatic updates and things are running funny, ie can't download things off the internet from direct links. I ran mcafee and spybot and cleaned somethings off as well, but im out of tricks.

heres my log, if anyone can help it would be greatly appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:40:42 PM, on 7/29/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\McAfee\MBK\MBackMonitor.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\program files\common files\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Program Files\McAfee\Vi... Read more

Answer:Solved: help cleaning last of virus

7 more replies
Relevance 40.59%

As you know, forwards of forwards of forwards people mass send without cleaning up are pretty irritating.

Every once in awhile, there is something "worthy" of forwarding to someone else.

Is there an easy way to clean the mess up? I know in OE, you could choose to forward without the little > on the side...but, in GMail, I'm not sure there is any option?

TIA.
 

Answer:Solved: Cleaning up emails

12 more replies
Relevance 40.59%

Hey i opened my computer up to clean it because it was starting to build up a bit of dust, during this i took the cpu fan off and cleaned that and when i was trying to put it back on i had a bit of struggle and took me a while to put it back on. When i finally got it on the computer would start up and on the bios screen it would crash... I took it back off and put it on a different way this time i got it working... I got it on now but my computer is really lagging. I play a few computer games that should run easily but i just get constant lag and I also get lag just viewing webpages... Any help on what I should do? Ill provide more info if you need it.
 

Answer:Solved: Cpu stuffed while cleaning it?

8 more replies
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I have a small question. After about a year of use with my camera, I can't help but get a few dust specks on my lens, along with a few smudges as well. Now I don't want to cause further damage to the lens, and use a Kleenex, or my shirt, but what could I use to clean the lens without scratching it?? Do I need to buy a special kit or something?

Edit, lol I can't even spell LENS right...
 

Answer:Solved: Cleaning a Lens

8 more replies
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i was wondering, how do i clean up my start up programs so i dont have a bunch of hidden programs running from start up that i dont use and that slow my pc down?
 

Answer:Solved: cleaning up startup?

7 more replies
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I've recently tried to clean up my computer by re-installing the startup cd that I thought came with my system. I have lost the ability to use my CD/DVD drive (it will not read my disks that it previously had read before). How can I reverse this change back to what it was before I "cleaned the system"?
 

Answer:Solved: Cleaning up my computer

6 more replies
Relevance 40.59%

My fiancee's computer has bogged down recently. Right now the Windows Task Manager Performance graph of CPU Usage is holding steadily in the 20% range, and bouncing up into the 30's, 50's, and even 80%+ when I'm not intentionally running anything.

I've scanned and cleaned up with PC-Cillin, Ewido, Spybot, and Adaware. No improvement yet.

Any thoughts?
 

Answer:Solved: Sluggish--need help cleaning up. Can someone look at my HJT log?

Oh, here's the HJT log!

Logfile of HijackThis v1.99.1
Scan saved at 2:39:04 PM, on 5/26/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\PcScnSrv.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\TRENDM~1\INTERN~1\pcclient.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Java\jre1.5.0_04\bin\jucheck.exe
C:\Program Files\Dell\Media Experience\PCMService.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\RUNDLL32.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmgr.exe
C:\Program Files\Dell AIO Printer A920\dlbkbmon.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iTune... Read more

3 more replies
Relevance 40.59%

OK... my Laptop as been slowing down fo awhile.

Recently, after reloading myOS and all my programs, I find that my browser has been Hijacked.

Recently I have removed IE (although I fear not completely ) and changed to Mozilla's firefox browser.

Yesterday I booted is Safe mode and ran Ad-aware, Spybot, Spyware eliminator and I cleaned with CC setup, HSremove,kill2me, CWshreader and ran a virus scan with Stinger.

Today I tried to load my Norton 2005 systemworks, but I get an error and cannot install. Additionally, something keeps trying to access the internet.

My Hijack this log follows:

Logfile of HijackThis v1.99.1
Scan saved at 7:53:37 PM, on 5/24/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\ALURIA~1\asKernel.exe
C:\WINDOWS\System32\Atievxx.exe
C:\WINDOWS\System32\RegSrvc.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\1XConfig.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\Intel\PROSetWireless\NCS\PROSet\PRONoMgr.exe
C:\Program Files\Java\jre1.5.0_01\bin\jucheck.exe
C:\WINDOWS\System32\pctspk.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\palmOne\HOTSYNC.EXE
C:\Program Files\... Read more

Answer:Solved: Help: HJT log.....I've been cleaning for days

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Hi everyone,

I've been here before with serious problems on other PCs and most of you proved helpful. So I've come again with a fresh PC (not really, Dell) that has a lot of useless stuff on it. I believe this is slowing it down some. I did msconfig and got it down to 30-33 processes running. So far the only objects in my systray are NIS (Norton Internet Security) and volume. Now Norton is kinda annoying me (on my older PC I had Zone Alarm Pro, loved it) but since it came with the PC, you know. Averaging every 5 min. I get program control alerts "A remote system is attempting to access your computer". They are low and medium risks and NIS recommends "Permit Always". I didn't start worrying until I noticed it never stops. Who knows what crazy things got in here. Also, my connection to the Internet seems slower, alot slower, than it did on my older PC, cable connection btw. I want to get some spyware, etc, programs but not sure which ones to get. I'm not sure if some interfere with NIS or if some are just worth it. Spybot always seemed nice. Also earlier today, my daughter wanted to play games on cartoon network and she couldn't. I went to their help section and they said install shockwave flash blah blah blah. I did and nothing worked. I made the site trusted, allowed cookies from them, added them to NIS, windows firewall. NOTHING. But other sites worked. I still believe NIS is to blame for this. I either need to uninstall it or ju... Read more

Answer:Solved: New PC and I want to do some cleaning. NIS is frustrating me also.

Hi......I would start by removing Norton and rebuilding your securities with Z/A and perhaps AVG.
 

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Skip it................
 

Answer:Solved: Sensor Cleaning

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My PC was in a fire 3 months back, and I was just able to retrieve it. The insurance said they would not put it on the check, and that I must get it cleaned. It has soot all over the inside. I turned it on, and all it did was show a messed up image.

Now I never heard of a computer being cleaned after it has been in a fire. Is this even possible? If not should I just go to Geek squad and have them give me a statement saying a PC with smoke damage cannot be repaired?
 

Answer:Solved: Computer cleaning?

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I need TheTechGuy expertise again with a cleaning I have done that is not thorough enough. I have my co-workers PC back in my home again and kindly request your help.
It's been swept with...
Adaware
Spybot S&D
Spyhunter

listed below is HijackThis logfile followed by WebrootSpySweeper logfile...
Logfile of HijackThis v1.99.1
Scan saved at 7:11:31 PM, on 10/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Enigma Software Group\SpyHunter\PopupBlocker\EnigmaPopupStop.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4... Read more

Answer:Solved: Request help with cleaning

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I need to know if I clean out the administration ID on a computer, if the other ID&#8217;s are also cleaned out at the same time, I have never had to maintain a computer with more than one ID, although I have used and added programs to one.

I ask as the other ID&#8217;s of course do not have the permissions that the Administration ID has, and the other ID's stop me doing some stuff.

Is the only way to clean the other ID&#8217;s out is by making them temporary Administrators?

Computer is running XP Pro full version and service pack 3 all updates exccept still running IE7
 

Answer:Solved: Cleaning out a computer with more than one ID

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I use QuattroPro 9 for spreadsheets. From time to time, it stops working and I have to reinstall the programme before I can use it again, and then it works for some more time. I usually use Vista Home premium, but a similar situations arises on a computer with XP (Home edition). This only happens with QuattroPro and not with WordPerfect which I use for word processing (rather than MS word).

Any help will be very much appreciated. I have tried the compatability option for the programme, but this does not help.
 

Answer:Solved: QuattroPro 9 not working from time to time

This happened again now. The message that I get is the following:

Problem signature:
Problem Event Name: APPCRASH
Application Name: qpw.exe
Application Version: 9.0.0.883
Application Timestamp: 39bcabe8
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e037dd
Exception Code: e06d7363
Exception Offset: 0003fbae
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: 3d7d
Additional Information 2: 2965d1e1e676236b4f1733c4410e3d39
Additional Information 3: 4b42
Additional Information 4: bb29aab62cb483a879bc3ce39e212ebf
Thank you for your help.
 

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Hello,

Recently (about a week ago) I have been getting the BSOD for no known reason whenever I browse the web for 20-30 mins or play any video game (Minecraft, for instance). I have done anything and everything i can do (run memcheck, re-install windows, set computer to factory deafults etc. etc.) But nothing helps; whatsmore, no errors were detected during any hardware checks.

Here are the BSOD details:

Bug Check String: ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug Check Code: 0x000000be
Parameter 1: ffffffff`fffe00b0
Parameter 2: 00000000`fee0017b
Parameter 3: fffff880`02f8b960
Parameter 4: 00000000`0000000a
Caused By Driver: CLASSPNP.SYS
Cause By Address: CLASSPNP.SYS+1c27
Crash Adress: ntoskrnl.exe+7f1c0
Full Path: C:\Windows\Minidump\052812-23446-01.dmp
Dump File Size: 291,400

And here are my PC's Specs/Hardware:

Processor: AMD Athlon II x4 640
Installed Memory RAM: 4.00 GB (I don't know what manufacturer or model)
Motherboard: BIOSTAR GF8200E
Graphics Card: NVIDIA GeForce 8200
DiskDrive: Hitachi HDS721050CLA362

I have attached the dump file to the thread.

Could someone please explain what the heck is wrong with my computer and how to fix it, thank you.

Krissto

Answer:[SOLVED] Unknown BSOD from time to time

Hi Welcome to TSF


Quote:




Image name: amdppm.sys
Timestamp: Mon Jul 13 16:19:25 2009 (4A5BC0FD)




Driver Reference Table - amdppm.sys

Looking at the dump file u provided it seems like you need windows updates
make sure to check windows updates and install them all
If BSOD occurs again post the dump file here with all the other required files in the article below
http://www.techsupportforum.com/foru...ta-452654.html

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After contacting Avast support I was linked to Iyogi who they have outsourced for technical support issues. However, after linking you to Iyogi they instantly want to take over your computer to check for problems. After their anaylsis they inform you that your omputer could be infected and has thousands of errors and if you do not clean it up soon it could crash any day. They then go on a lengthy marketing ploy in an attempt to get you to subscribe to their annual maintenance program for a fee. I don't have the funds for this and I think it's disappointing that Avast wouild go to this type of support especially on their paid Internet Security plan. In the meantime I need to clean up my computer as thoroughly as I can to get it running efficiently again. Could someone tell me the best method to do this and or walk me through it since I'm not as computer literate as some. Thanks. Chuck
 

Answer:Solved: Cleaning up registry errors, etc.

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Greetings & Salutations

Happened along this here site in search of "dw15.exe" to find out what it was (Yes, a new poster and 1st time posting). From what I've seen thus far it's a very fine site. I'm in need of a bit of assistance here. Not a total newb with computers but not a programmer either. I just reformatted here two nights ago for the umpteenth time now due to blue screen of death errors and all sorts of other problems. As you can note below, yes, I use file sharing programs. What I don't like is Adware, Spyware and all the headaches, of which I have had many, that go with it. I would greatly appreciate whatever assistance anyone can give here.

Peace & Blessings
SForceJr

P.S.
Any additional information that is required please just let me know and I'll get right on it.

Logfile of HijackThis v1.99.0
Scan saved at 10:10:12 AM, on 1/6/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v5.51 SP2 (5.51.4807.2300)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\WINDOWS\SYSTEM\MSGLOOP.EXE
C:\WINDOWS\SYSTEM\MSG32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\DIRECTCD\DIRECTCD.EXE
C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZLCLIENT.EXE
C:\PROGRAM FILES\SAVE\SAVE.EXE
C:\PR... Read more

Answer:Solved: Help with HijackThis log reading and cleaning up and out.

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I've been trying to cleanup my hard drive and during virus checks I notice it scans stuff in my windows diectry in downloaded applications that are no longer on my computer (i.e. game download of Americas Army) Is there any danger in deleting these files? Are there any other directories like in windows that I can cleanup that do not show up on XP's disk cleanup util? And last is there any other hidden locations that I can cleanup to free up hard drive space?
 

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I am running Windows XP Pro and would like to optimize my system's performance and clean out and bugs or progrmas that may be slowing my system down.
 

Answer:Solved: Late for Spring Cleaning!

I made a webpage that might help you out. Take a look at it and do the stuff in order.

www.keithkman.com/cleanpc.html
 

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Hi,

I am attempting to help out a friend with their older Toshiba Satellite notebook and would like some assistance in cleaning up a bunch of junk and optimizing their system as much as possible. They are running XP Home with SP2 and they are looking only to keep a few basic programs on it.

Could someone please help me out and I will ensure that they make a donation to your wonderful site?

Thanks in advance,

Jstealth

Here is a copy of the HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 11:02:51 AM, on 5/14/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\ACS.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\System32\DVDRAMSV.exe
C:\WINDOWS\System32\svchost.exe
c:\Toshiba\IVP\swupdate\swupdtmr.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Toshiba\Toshiba Applet\thotkey.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\WINDOWS\syst... Read more

Answer:Solved: What are friends for? Spring Cleaning Help?

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I've ran spybot s&d, adaware, avg antivirus, windows defender - et al. Looks like the machine is still sick, so I'll post the HJT log and hope for some pointers! Thanks!

Logfile of HijackThis v1.99.1
Scan saved at 1:47:57 AM, on 3/9/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\WINDOWS\system32\ps2.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Exif Launcher\QuickDCF.exe
C:\WINDOWS\system32\fxssvc.exe
C:\WINDOWS\explorer.exe
C:\Hijack This\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Searc... Read more

Answer:Solved: HGT log - after initial cleaning. Please check it out!

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I have recently brought a new acer laptop and it seems to have a lot of unnessercery things on it that. So does anyone know what I can get rid of so I can clean up my laptop so it's not using up memory that doesn't need to...
 

Answer:Solved: Cleaning up my windows vista

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ok so here is my postions. I got a virus on my computer that runs windows xp service pack 2. i started to post in hijack this but iwas to late my computer then crashed with a blue screen with fatal system error. i looked the error up on google and microsoft with no results. so then i put in my windows disk and resinstalled windows all together. Worked fine and installed the drivers without any problem. A week later when i started a virus scan it threw me back right into the blue screen. Im tired of tring to fix it and remove the virus. I just want the computer to its original state and without the virus hidding somewhere on the computer to only come back and attack me later. any tips? suggestions?

Answer:[SOLVED] Completely Cleaning Computer

Did you do a complete format and install or just a restore?
What is the blue screen error?
You may have a hardware issue or something other than a virus causing you BSOD.
Bill

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Thanks in advance. I haven't run "Hi Jack This" since Sep 2004. I thought it was about time to clean things up. Below is the latest log. Any help would be greatly appreciated. I am aware that there is also a Trogan called I worm/Soper.P that AVG has found on my computer.

Thanks, David

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINDOWS\system32\RunDll32.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\Picasa\PicasaMediaDetector.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\MSN Video Enhanced\MSNVE.exe
C:\WINDOWS\system32\ezSP_Px.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\PROGRA~1\COMMON~1\WinTools\WToolsA.exe
C:\WINDOWS\cwcdata\smonitor.exe
C:\WINDOWS\Plaxo\2.1.0.80\InstallStub.exe
C:\Program Files\ClipMate6\ClipMt63.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\SonicBreakdown\sbreakdown.exe
C:\Documents and Settings\David\Application Data\eiir.exe
C:\P... Read more

Answer:Solved: Help Cleaning Computer/Hi Jack This

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*I'm getting good use out of TSG tonight !*

Ok, so my crappy dell inspiron 600m was awesome for the first 6 months I had it, then it started to let me down. I've had it for 2 years now, and it's battle weary. It's crashed several thousand times, the hard drive is a twit, yet it keeps on ticking. In one crash incident I had to talk to dell, get an OS disk and start over completely from scratch, loosing everything. In the process of this, I was talking to some person from halfway around the world while my GF was
performing play by play steps on the dell. Well in the end she put 3 OS on it, and only one works, and it's been that way since last year. Now I'm interested in putting LINUX on it, and I want to completely wipe this bad boy out and take care of that pesky OS problem. I DON"T have an OS disk, but I do have the WIN XP boot floppies and chkdsk. I have a Linux UBUNTU live disk and I want to make sure that I can install Linux onto my laptop before I end up screwing myself over and having to go out and find another Dell Win XP OS disk. If I can even restore the dell to factory issue, that would allow me to install Linux, anything. Help !

And thank you in advance.
 

Answer:Solved: Cleaning out my Dell Laptop

Hello Pyccnn. I have an advent 7109 laptop so I'm not sure if this will help but I had need to run a systems recovery without a disk so you could try this. On reboot and before the process is initiated press the Fn key and then continually click the F key mine is F10 you may have too try others it took me five goes until I found the right one.
Good Luck.
 

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My HP is 2 years old and gets slower each day. I have defragged it and recently cleaned the registry w/ Max Registry Cleaner which helped somewhat. I would like to check to see what programs automatically open in the background when I boot and perhaps relocate or get rid of some of those. I suspect that this particular question has a simple answer. But, once I locate the list of startup programs, I imagine things could get more complicated.Equipment: HP Pavilion, Media Center Edition, (a1606n) Version 2002, Service Pack 2. Will supply all other info if needed.
Thanks, ctyankee1
 

Answer:Solved: Cleaning STARTUP folder

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I've working on transferring some cassettes to CD for a client. One of the tapes was so dry that gunk was coming off the tape onto the tape head. Does anyone have any recommendations on how to treat the tape and the head?
 

Answer:Solved: Cassette Head Cleaning

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When I install a new program, it often installs an icon on my wife's desktop. She does not have admin. priviledges. How do I remove them from her desktop?

Thanks,

John
 

Answer:Solved: cleaning wife's desktop

open 'My Computer'...

C:\Documents and Settings\(your wifes account name here)\desktop

at this point you should be able to edit what is on her desktop if you are logged in as the administrator.

without administrative rights she should be able to 'delete' desktop items by highlighting them and pressing delete, unless the configuration of the PC prevents non-admin people from this action

.....

As an afterthought... if the icon is installed under

C:\Documents and Settings\All Users\desktop

you can 'cut' the icon out of this folder and paste it under

C:\Documents and Settings\(your account)\desktop
 

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Hi. could anyone help me clean up my computer because a few days ago I couldn't log on to windows and when i tried rebooting it a few times but it didn't work and I'm worried that it could be something that's harming my computer.
Logfile of HijackThis v1.99.1
Scan saved at 3:25:23 PM, on 07/21/07
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16473)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindService.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Adobe\Adob... Read more

Answer:Solved: cleaning up my computer assistance please

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Hi

I am trying to remove unwanted programs off my hard drive, i seem to be running out of space on my hard drive.

There are a couple items in question and some more that are not showing up in " add or remove" programs, is there a way i can a list of ALL PROGRAMS that are on my hard drive.

I have to treid to remove Windows Movie maker but won't let me, it says it is being used by other programs currently but nothing is open

Also, i notice JS2E runtime environment updates seem to be taking up alot of space ( 700 mb) are these required

I am running XP ,specs
Intel Celeron 2.6 GHz
400 MHz Front side bus
Socket mPGA478
Thank you

Dan
 

Answer:Solved: Cleaning hard drive

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trying to clean my computer and I need help with hijack this journal

what is good and what is bad

here is the log file

Logfile of HijackThis v1.97.7
Scan saved at 10:11:05 PM, on 5/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Creative\SBLive\AudioHQ\AHQTB.EXE
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
C:\PROGRA~1\NORTON~1\navapw32.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee\SPAMKI~1\MskAgent.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\PROGRA~1\NORTON~2\WinFax\WFXSWTCH.exe
C:\WINDOWS\System32\wfxsnt40.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\WINDOWS\wt\updater\wcmdmgr.exe
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\NoAds\NoAds.exe
C:\WINDOWS\System32\mnmsrvc.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\PROGRA~1\McAfee\SPAMKI~1\MSKSrvr.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe... Read more

Answer:[Solved] having problems cleaning computer

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Hi

How can i clean my case fans as they are dirty?
Also how can i clean my graphics card and processor fan with-
out removing the card/heatsink!
Any ideas appreciated

Thanks,YummyGuts
 

Answer:Solved: Cleaning case fans

Hi,
Not sure about the rest, but I use canned compressed air to clean out fan cases.

Richard
 

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I was experiencing some problems with my pc's performance and decided to dust it out. I removed the graphics card, put the vacuum cleaner to it and put it back. I also vacuum cleaned the entire PC, but didn't remove the parts for it. (Also had the vacuum cleaner above the cpu/fan)
After that I started my PC again and it just shut down after start up. Then when I started through safe mode (which worked) I was able to start SpeedFan and could see that my CPU was burning up to 88 degrees celsius! Before I shut it down again it even went as high as 94 degrees.

I don't understand what I could have done to make my CPU go from around 50 degrees to 88 degrees by just removing dust. Is it possible the vacuum cleaner may have broken something?
I'm not completely sure, but I think SpeedFan told me the cpu fan was spinning at ~1800 rpm. I have no idea if this is high or low or if this should be adjusted or whatever.
Any insights are more than welcome, and I'd be happy to provide more information should you need it.

My specs
E8400 3 GHz (not overclocked) standard cooler
8800GT sparkle standard cooler
2gb ram
windows vista ultimate
 

Answer:Solved: CPU 88 degrees celsius after cleaning

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My Windows drive is getting smaller and smaller with all the updates from MS and stuff. I read here that cleaning the update uninstallation files could free up space, and I found out I have about 700MB of those files.

Is it recommended to delete those, and will it cause any harm to my PC, like crashing etc? What other files should I clean up from the partition to retain some space for the time being?

Thank you.
 

Answer:Solved: Cleaning Windows Drive

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I have a:

eMachines T1840
Intel Celeron 1.8GHz
640 MB RAM
XP Home 2002 SP3

It has grown increasingly slower in response time (ie. IE "churns" for 20-30 seconds before opening). I suspect that I have a lot of garbage loaded at start and other processes running that I don't need. How can I go about cleaning this up?
 

Answer:Solved: Computer Spring Cleaning

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Hi I just stumbled on this site and was wondering if there is any junk (not intentionally installed) that I should take care of. Running XP on Gateway 8510GZ laptop. First hijack let me know if this is what you need.

Logfile of HijackThis v1.99.1
Scan saved at 9:51:57 PM, on 5/20/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16441)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\TiVo Shared\Beacon\TiVoBeacon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\sv... Read more

Answer:Solved: spring cleaning...new to site

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Hi ,

Recently I've begun to receive a box (everytime I boot my PC) asking me to install Sitebar, accompanied by a blank cmd box... Since then whenever I try to check something on ebay the page does not respond, as well as when I try to access paypal or amazon in IE. All other sites I've tried to visit have worked fine, but these 3 seem to be the only ones that give me a problem. I've also noticed files in the root of C:/ that somehow just appeared, and seem to continue coming back when deleted... Such as "is.exe, low.exe, mmxateam.exe, sw.tab, tb.exe, unsix.exe, xe.exe, and zxvcc73x (winrar file)." Would love to be able to access those sites again, as well as clean up the rest of the PC as much as possible . Any help is more then welcome and thanks in advance for any that is given.

Here is my HJT Log:

Logfile of HijackThis v1.99.1
Scan saved at 1:27:17 AM, on 10/21/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\FSI\F-Prot\fpavupdm.exe
C:\WINNT\system32\hidserv.exe
C:\WINNT\lsass.exe
C:\Program Files\No-IP\DUC20.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Alcohol Soft\A... Read more

Answer:Solved: Need Some Help Cleaning Up (HJT Log)/Sitebar Removal?

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Hey-
Just looking to clean up my system. Any help would be awesome, thanks!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:40:41 PM, on 6/23/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\AlienGUIse\wbload.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\IOGEAR\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\PROGRA~1\NORTON~2\NORTON~1\NPROTECT.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\slserv.exe
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\PROGRA~1\NORTON~2\NORTON~1\SPEEDD~1\NOPDB.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\VentSrv\ventrilo_svc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\VentSrv\ventrilo_srv.exe
C:\Program Files\Common Files\AOL\1155867845\ee\AOLSoftware.exe
C:\Program Files\UltraVNC\winvnc.exe
C:\Progr... Read more

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OK, My HDD was almost full so I was cleaning up some unneeded files and doing routine maintenence....Disk Cleanup, CCleaner Defrag and so on....

Anyway... I do not know at which point the Optical drives went away but they are no longer showing in My Computer and are listed with Yellow ! in device manager.

Optical Drives are---

AOPEN DUW1616/ARR - DVD+RW/DVD-RW - I found and dnloaded the drivers for this drive.

&

LITE-ON LTR-48247S CD-RW - I can not find a driver for this specific drive, just a universal?? driver from Lite-On.

I tried dnloading the drivers and un-installing the optical drives and reinstalling with the new drivers but end up with the same results... no drives listed in My Computer and Yellow ! in Device Manager.

System Restore is turned off so rolling back to previous version (before I started cleaning) is not an option.

Any help to point me in the right direction and show me what I am missing is appreciated.... I know it should be a simple fix but I have been at this for a couple of hours now I am tired and just getting frustrated by the fact that I can't seem to find the solution.

Thanks in advance

Acameron
 

Answer:Solved: Cleaning up HDD - lost my CD / DVD Drives

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Ok I am locking up every which way I turn... INCLUDING AT START UP! I always have to control Alt Delete to end task msgloop & msg32 to even continue start up or I'll be locked up. Please tell me what I can do here's my hjt log...

Logfile of HijackThis v1.97.7
Scan saved at 11:33:04 AM, on 7/29/05
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\CA\ETRUST EZ ARMOR\ETRUST EZ ANTIVIRUS\ISAFE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\HIDSERV.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMKEYBD.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\CA\ETRUST EZ ARMOR\ETRUST ANTI-SPAM\QSP-2.1.215.5\QOELOADER.EXE
C:\PROGRAM FILES\CA\ETRUST EZ ARMOR\ETRUST EZ ANTIVIRUS\VETMSG.EXE
C:\PROGRAM FILES\CA\ETRUST EZ ARMOR\ETRUST EZ ANTIVIRUS\CAVTRAY.EXE
C:\PROGRAM FILES\CA\ETRUST EZ ARMOR\ETRUST EZ ANTIVIRUS\CAVRID.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\KEYBDMGR.EXE
C:\PROGRAM FILES\NETROPA\ONSCREEN DISPLAY\OSD.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\NETROPA\ONE-TOUCH MULTIMEDIA KEYBOARD\MMUSBKB2.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\SYSTEM\PSTORES.EXE
C:\PROGRAM FILES\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://g.msn.com/0SEENUS/SAOS01
R1 - HKCU\Software\M... Read more

Answer:Solved: I Need Help Cleaning System ~ Hijackthis Log Below!!!!!

Hi, you would be better posting in the security forum, more likely to get a response there.
I notice that you are using an outdated version of HJT, you need to get the latest version, follow this link here to download the latest version before re-posting in security.

Good luck

Keith
 

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I am trying to clear some old personal computer hard drives and want to make sure the hard drives are definitely clean of my information before I give them away.

Does anyone recommend good software to do this? Do you have to pay or are any of the programs free?

I am fairly computer illiterate so any help would be grateful!
 

Answer:Solved: Cleaning the Hard drive

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Hi All,

I am having a bunch of little things occurring with my computer and believe that there is a virus or two causing these problems.

It's tme to make another donation!

Could someone please help me clean up my system?

Thanks in advance,

Jstealth
 

Answer:Solved: Early Spring cleaning

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I am selling my cpu and I want to make sure that all of my files are gone. What should I do to assure that my files will be erased and that the new owner want be able to get any of my info? Any suggestions would be greatly appreciated.
 

Answer:Solved: Cleaning Hard Drive

16 more replies