Computer Support Forum

forced to restart

Question: forced to restart

ny computer is forced to restart automatically. it is very annoying. here is the result of hijack this. let me know if there is suspicious/dangerous files.

Logfile of HijackThis v1.99.1
Scan saved at 16:38:06, on 30/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Citrix\ICA Client\pnagent.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Symantec Shared\NMain.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Messenger\msmsgs.exe
C:\DOCUME~1\Yulia.F\LOCALS~1\Temp\Temporary Directory 1 for\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
O2 - BHO: DownloadRedirect Class - {00000000-6CB0-410C-8C3D-8FA8D2011D0A} - C:\Program Files\iMesh\iMesh5\iMeshBHO.dll
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: iMeshBar BHO - {5345A7A1-805A-4923-B505-86B2FEBA3FE0} - C:\Program Files\iMeshBar\bar\1.bin\IMESHBAR.DLL
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: NAV Helper - {A8F38D8D-E480-4D52-B7A2-731BB6995FDD} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
O3 - Toolbar: iMeshBar - {5345A7A9-805A-4923-B505-86B2FEBA3FE0} - C:\Program Files\iMeshBar\bar\1.bin\IMESHBAR.DLL
O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [eMusicClient] C:\Program Files\Winamp\eMusic\eMusicClient.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\RunOnce: [!CleanupNetMeetingDispDriver] "C:\WINDOWS\system32\rundll32.exe" msconf.dll,CleanupNetMeetingDispDriver 0
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [Gadwin PrintScreen 2.6] C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe /nosplash
O4 - HKCU\..\Run: [Update Service] C:\PROGRA~1\COMMON~1\TEKNUM~1\update.exe /startup
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Startup: BitTorrent.lnk = C:\Program Files\BitTorrent\bittorrent.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Program Neighborhood Agent.lnk = C:\Program Files\Citrix\ICA Client\pnagent.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Broken Internet access because of LSP provider 'ctxnsp.dll' missing
O16 - DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} (Office Genuine Advantage Validation Tool) -
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) -
O17 - HKLM\System\CCS\Services\Tcpip\..\{5DD5C8DB-3E58-4D73-AEEF-3CE11F44E7BE}: NameServer =
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Console\NSCSRVCE.EXE
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPZipm12.exe
O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Relevance 100%
Preferred Solution: forced to restart

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: forced to restart

I'm going to move you tentatively to the security forums for someone to look at your log. I see that you are running bit torrent, which can be a huge source of bad downloads I'd recommend ditching that.

As a side note, restarts can be caused by overheating, bad ram, weak power supply, among other things.

1 more replies
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Question: Forced Restart


Today when I booted up my computer it said "over clock failed" and this is wierd because I have not yet over clocked or even tried.

After I used the deafult settings it asked me to, it said it could not find my hard disk drive.

Now my computer restarts itself all the time....

I'm using"
Athlon 64 3000+
9800 PRO 256
160GB HD

Answer:Forced Restart

what motherboard are you using?
try clearing the CMOS

4 more replies
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Computer crash while afk

Here is the link that I have contacted BSOD support and the helper recommanded me to ask for help here too.

All the details of my system and error report is included in that link

I have the virus/trojan/spyware details included in this thread too.

I thank to VirGnarus
and I also appreciate your helps!

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Relevance 58.22%

Hi, Ive recently been having this problem and would like some help please.

My computer immediately restarts whenever i try to watch any streaming video online, and when i try to download/upload any video.

Other than this, the computer appears to be working fine. (eg. I can run computer games, download programs and files, but just cant watch videos). I have an AMD sempron 2800 processor, and a Radeon 9600 graphics card.

Ive tried McAfee virus scans and AVG virus scan. I've also run Spybot S&D. All three programmes found problems, but 'fixed' them. I have also tried playing a streaming video with the computer case cover off, just incase it was a over-heating problem. No luck!! A little help please?...

Answer:Forced restart during streaming/uploading

Often missing or corrupted codecs can cause your issues.I would check the files you are trying to view to confirm you have the correct ones.
You should also run "dxdiag.exe" at the Run box to test your system.

6 more replies
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Good day.

I am getting inexplicable BSOD on shutdown which forces my PC to restart then when I shutdown, it does the same again - therefore forcing me into a loop.

I would appreciate any help that you guys can provide.
Thank you very much.

Attached here is the file that is required of me.
Thank you.

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Relevance 58.22%

Hi everyone.

Yesterday I started having problems with my laptop. Every time I restart my computer, I get an error from windows saying that the services and controller app must be shut down (services.exe). After I click out of that window it prompts a reboot in 1 minute.

When I click on the technical info on the error it says 2 files will be included in the report:

Both are in my temp folder so they're
temp\werd3fe.dir00\services.exe mdmp

It then takes forever, maybe 10 minutes or more to reboot my computer. If I wait this out, the services and controller app won't crash right away, it'll be a few hours. If I manually reboot it will happen almost instantly.

Does anybody know what this problem could be? I'm running stinger right now and will post the results of what comes up. I can't install hijackthis because everytime I do, I get an error saying its infected with the W32/Generic.Worm (hopefully stinger will be able to get rid of this as well). I would really not like to reformat, however I do have an external HD so if need be I can back things up.

I have heard this could be a sasser virus or a variant, or that it could be something related to windows firewall, which I am not running. Any help would be greatly appreciated. Thanks!

Answer:Services and Controller App - forced restart

Also, forgot to mention I'm using XP. Also when I boot in safe mode this does not happen.

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I was trying to get into my BIOS, but I missed the entry, so I forced a restart.

Afterwards, when I got into the BIOS and left, I accidentally caught myself into startup repair, but I didn't have patience. I unplugged the laptop and took out the battery. When I restarted, at first the systray icons looked funny. I restarted, and everything went to normal except Action Center forgot some of my preferences and it forgot my systray hide icon preferences. Also, my time got screwed up (which gave me a Windows Update scare), because I think the time in the BIOS was screwed.

I fixed those systray preferences. So far everything looks normal. What is the best thing to do with my computer? Should I do a restore to the last restore point, or should I just see how things go?

Nothing seems wrong at the moment.

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im having a problem playing my old dirt track sprint cars game. now when i play it, eventually it will freeze on me and i have to restart my pc. it isnt the rom im assuming because it does it in different spots each time im playing. anyone know what the deal is.

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Relevance 58.22%

im having a problem playing my old dirt track sprint cars game. now when i play it, eventually it will freeze on me and i have to restart my pc. it isnt the rom im assuming because it does it in different spots each time im playing. anyone know what the deal is.

Answer:pc will lock up during game & forced to restart

System Specs please
btw thats a older game it may not run well on Xp

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Relevance 58.22%

For the past several months, I've been having an on-going problem with my PC hardlocking or force restarting while playing taxing games. (Watchdogs, Farcry3, etc,) Keyboard, headset and mouse lights will shut off. This doesn't happen during any other task, including MMO's (FFXIV, WildStar.) I never receive a BSOD or any sort of dump file that WhoCrashed can retrieve.

I recently upgraded to a GTX 760 from a GTX 470. That card had overheating issues and I assumed that this was the problem. That alone resolved BSOD issues regarding heat. I've tried a couple memory test programs such as Memtest86. I've tested the cards individually and rigorously. No errors from that. I've tried running the game on a different hard drive as well. Problem still persists.

CPU idles at 35c and reaches up to 60c under load. All fans are working and PC is dust free. Video drivers, etc are all up to date as well. Capacitors on motherboard seem intact and are not bulging.

Any help is appreciated. Thanks.

Windows 7 Ultimate 64 SP1
Intel i7 940 - stock
ASUS Rampage II Gene w/ latest BIOS
850w PSU - Thermaltake Smart M Series (Model: SP-850M) less than 1 year oldClick to expand...

System Information
Time of this report: 6/12/2014, 16:30:48
Machine name: SHHELP-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Language: English (Regi... Read more

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Hi, hopefully you can help me. I'm thinking I may have a virus of some sort, but it could just be mass corruption instead. I am on windows 7 home premium. Here's the situation.
About a month ago, my hard drive seemed to be crashing. I leave it on at night so I can listen to music as I sleep. Sometimes, when I would wake up, I would be greeted with a black screen telling me to insert the right boot device. Restarting my computer always fixed this though and it did not occur often. Most times, I could leave my computer on all day without any issues if I wanted. So I just assumed my HDD was having some sort of occasional fault, and was not long for this world. As such, I have been saving up for a new HDD.
Last week, I started noticing slow downs and decided it was time to clean up my old programs. I was uninstalling some old printer drivers when the uninstaller froze. I ran my computer through a Avast! anti-viris scan, which picked up nothing. So again, I thought it was just HDD issues.
Last night, I was playing ARK (a game on steam) with a friend and kept noticing lockups that would occur for a few seconds at a time at random. These lockups always seemed to resolve themselves, so I figured it could just be server lag from his end or my computer having a hard time with the game. But this morning it was worse. My browser was freezing up my whole computer for a bit longer and more often.
Deciding to see if it was my browser (which does have some script blocker apps on it) or my co... Read more

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Yesterday i was on Facebook for the first time and i came across a video and tried to play it. I was then told i didnt have the latest Flash Player 9 installed. I clicked on the link to install it and it installed no worries. All of a sudden, shortly after, all the windows/programs i had open started closing down by themselves (as if i had clicked on restart or shut down) and the computer restarted itself. I read later in the system "event viewer" that:

The Windows Installer initiated a system restart to complete or continue the configuration of 'Adobe Flash Player 9 ActiveX'..

Anyway, after the restart had been performed, i realised that my screen resolution had changed. I opened Display properties to change it back to the previous setting (1440x900) but that resolution wasnt available.

What i would like to know is has anyone else experienced this problem and is there any way of creating a custom screen resolution?

My graphics card is ATI Radeon 9250 128mb
My monitor is Acer AL1916W (widescreen)
My OS is Windows XP Home SP2

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(Read through the FAQ's & posting guidelines, detailed description can be found below the log - thanks.)

Here's the HJT scan results:

Logfile of HijackThis v1.99.1
Scan saved at 7:38:09 PM, on 2/2/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - ... Read more

Answer:System Freezes Often, Forced To Restart PC Each Time

Update: I received and installed two replacement memory sticks a few hours ago.
In the obviously limited time that they've been installed, (with numerous active processes being used) the system-freeze issue has not come up, fortunately.

However, I don't know if the new ram will ultimately resolve the issue, only time will tell, and I'll post back if that's the case.

I was still hoping that someone could provide any feedback to a HJT scan of my system...

Here is an updated log:

Logfile of HijackThis v1.99.1
Scan saved at 10:25:57 PM, on 2/6/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0011)

Running processes:
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Kaspersky Lab\Kaspersky Anti-Virus 6.0\avp.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\PERFECT SERIES\Optical MOUSE\4.0\MOUSE32A.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\Program Files\SpywareGuard\sgbhp... Read more

4 more replies
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Hello everyone,

I have a 5 months old Asus ux32vd. Here's the problem: this morning I found the laptop extermely hot and unresponsive after resuming from sleep. Forced restart with power button resulted in a 15-min boot and normal work for the next hours. Until the lid was closed. After resuming from sleep on the next occasion, Win8 froze (became unresponsive with no error message) in a few minurtes. Restart with power button -> looooong boot -> normal work again. No mini-dump files created. Event viewer mentions Bluetooth-related issues (see attachement for the log file and screenshot of Device Manager). I am not using any Bluetooth devices, only wireless combo (the only usb port used on the regular basis). "Bluetooth Device (Personal Area Network)" in Device Manager was disable the whole time (it's enabled on the screenshot).

I tried standard Windows Startup tools - debugging and automatic repair - no result. I didn't do the hardware test yet. If the event file makes any sense to you, please, let me know. Any suggestions are highly appreciated. OS: Windows 8 64-bit, version 6.2.9200.

Answer:Freeze after sleep followed by 15-mins forced restart

UPD: New event log and finally a crash dump (laptop restarted while at sleep mode) that says:

On Fri 23-Aug-13 8:28:02 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082413-272234-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440)
Bugcheck code: 0x9F (0x3, 0xFFFFFA80067C31E0, 0xFFFFF88000A2B7F0, 0xFFFFFA800673B5B0)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Fri 23-Aug-13 8:28:02 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA80067C31E0, 0xFFFFF88000A2B7F0, 0xFFFFFA800673B5B0)
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caus... Read more

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Hi, I've recently upgraded from 7 ultimate to 10 pro and in game/rendering my PC randomly freezes, the keyboard and mouse will not work so i have to restart the system.
PC specs:

fx 6350
MSI 970a-g46
Sapphire R7 260x 2gb
16 GB ram ddr3 corsair 1600 MHz
Thermaltake berlin 630w
Western digital caviar blue 500gb & Kingston 120gb SSD

All video card drivers are up to date (15.7.1) help please D:

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Relevance 57.4%

When display switches off due to low battery power & I can't get it back even when I plug in to the mains and have to force the PC to restart.
Is there a pref somewhere to disable this?

Answer:When display switches off I can't get it back without forced restart


When the display goes off exactly? How much capacity has battery at this time? 5%? More?
Try to set this to higher level.
When you work with your notebook and battery level comes to low battery level and the alarm alert will be shown in task bar but you will be able to continue your work several minutes or to connect AC power supply.

I am afraid your notebook reaches critical battery level and then is maybe too late for any action.
Set Low battery level to 10% and when the notification is shown connect AC adapter immediately.
I presume the display must not be off at all.

3 more replies
Relevance 57.4%

Earlier this week I upgraded from Windows 8.1 to Windows 10, and over the past three days I have encountered the same vexing problem. It does not matter whether I am starting up from hibernation or a complete shutdown.
When my HP laptop starts up, it initially shows a blank screen with a light blue HP logo near the middle of the screen and a rotating series of dots at the screen's bottom. Then the screen goes completely black for perhaps 10 seconds, followed by a brief reappearance of the HP logo screen. Then it returns to a black, blank screen that persists until I lean on the power button to force my laptop to power down. I then count to 15 slowly before depressing the power button again. Only after all of these actions are taken will Windows finally start up.
Even on the successful restart, Windows 10 is still starting up noticeably slower than the previous Windows 8.1, so the claim that it starts faster is ringing hollow with me.
What could be causing this unusual behavior? More importantly, short of reverting back to Windows 8.1 then reinstalling the upgrade at a future time, is there anything I can do to correct whatever is hanging it up?

Answer:Windows 10 requies forced restart to boot up

Just a wild guess, were you able to update the graphic card/chipset drivers during the install or immediately following install? And there may be other drivers needed by Windows 10. Again, just my first wild guess.

2 more replies
Relevance 56.99%

My Toshiba notebook is less than a couple of days out of the box and on its first day the screen went blank with various lights still luminated but it forced me to switch it off and restart it to boot up. It has happened a couple of times today as well with the message saying "system not responding or system was shut down to protect data".

I noted there have been some threads about overheating, bios and vista bugs. I am going to update all the device drivers tonight and the bios and see if that cures it. I am not sure if there is any way to check it is overheating or indeed if it is Vista bugs?

I will let you know how I get on but if anyone has any inspiring thoughts on the issues please let me know.


Answer:Equium A210-IC4 - Blank screen and forced restart

I hope it's just Vista bug and not hardware fault.

Waiting for solution...

Message was edited by: ADMIN

2 more replies
Relevance 56.99%

A couple days ago the HP Support Assistant popped up a message that a restart was required with options to do it now or do it later.  I said "later" so I could open the support assistant to see why.  Well, trying to start the assistant just caused the popup to pop up again.  So I restarted the PC and then started the assistant again.  There is nothing reported there that has been done or needs to be done.  The reason for the restart seems a complete mystery. Any suggestions about why this happened? Curiously,Larry Support Assistant v 

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Logfile of HijackThis v1.99.1
Scan saved at 7:13:47 PM, on 11/4/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\Documents and Settings\Melody\My Documents\My Downloads\FixWelch.exe
C:\DOCUME~1\Melody\LOCALS~1\Temp\Temporary Directory 1 for\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Live Search:
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search:
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = Live Search:
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
R3 - URLSearchHook: (no name) - - (no file)
O2 - BHO: (no name) - SOFTWARE - (no file)
O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE... Read more

Answer:Forced System Shutdown and Restart- HijackThis Log included

Just in case it makes a difference i ran the HijackThis scan while my computer was in Safe Mode seeing as it will shut down when i start it normally. I log in and i get pop-ups with messages of components such as services.exe and windows explorer that couldn't start successfully and when i click on the "debug", "send error report", or "don't send" options the window will come back with a 1:00 countdown to shutdown.

3 more replies
Relevance 56.17%

Hello Everyone

Recently my HDD was replaced in my pc due to it was faulty (couldn't boot).
I got a new one and redownloaded my games, but now i have a decrease in FPS in most games and the newer ones (Rome 2, AC4 etc.) have large FPS drops and crashes to a black screen with flickering sound after a few minutes. This forces me to restart my pc manually. I initailly thought it was due to overheating, and i cleaned my computer, which cured some of the FPS drops, but the games still crash after a few minutes.
Does anybody know why this happens?
I have attached a zip folder containing the results from: DxDiag and MSINFO32.

Any help would be appritiatied, thanks!

Answer:Solved: PC Black screen freeze and requires forced restart.

6 more replies
Relevance 56.17%

I've spent a good amount of time trying to solve this problem, but unfortunately to no avail. Here's to hoping you wonderful people can help me out!

The issue is that, when I play certain games, they just absolutely freak out and crash. What'll happen is that I'll be playing, and suddenly everything on the screen will stretch and distort, while the sound makes that really loud stuttering that I can only assume is a sound being repeated over and over again. The game crashes, and when I get back o the desktop, Steam is messed up. If I have a chatbox open, all the test flashes green and pink, and the main store page is all messed up, with everything out of place and flashing. I usually can't open other programs, as they crash when I try. The only way to fix it is restarting my computer, and it goes back to normal.

The odd thing about this is the lack of consistency of this error. It can happen immediately, or an hour into playing. The issue happens extremely rarely in Skyrim (Graphics maxed), but I got it frequently when playing Terraria full-screen in multiplayer. Just to be safe, however, I'll list the games that I can remember having this issue with, and how frequently it would cause it to crash.
Battlefield: Bad Company 2: even at lowest settings, I can't get through a single multiplayer map without it crashing.

Warhammer 40k: Space Marine: Varying lengths of time it takes to crash.

Just Cause 2: VERY inconsistent. Sometimes over a... Read more

Answer:Graphics freak out when playing certain games, forced to restart computer

Hi and welcome to TSG.

My first thoughts based on your description is it sounds like a possible failing GPU.

A few questions to start off with:

1) What is the exact make, model, wattage and approximate age of your power supply (PSU)? Your voltages look OK in Speccy but it could be a problem when its under load.

2) What software are you using to monitor temps etc (I assume Speccy as you posted a report, but just checking)?

Your not quite up to date on the GPU drivers, there were a new set released about 2 weeks ago (v353.62, your running v353.30 according to Speccy) , however I don't think that is the problem, worth trying though.

Do you have access to any known working GPU you can swap out to test with? It doesn't have to be a gaming card, just something you can use that will at least start the games up and run them, even at low settings?

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Relevance 55.76%

As the title states. Just recently my monitor has been going into power save mode while playing certain games. Not all games but some games. Which I am trying to figure out what the problem is before I take it to the shop. If i can somehow fix this issue myself that would be great. Since I really can not afford to buy a new system right now but will consider it if that is the case.

Before we get started I would like you to know the things that I have already done and still couldn't find a way to fix it. I do not think it's an over heating issue since I have ran programs to test my GPU temp and it seems fine. I tried the FurMark program and it shows that the temp is around 65 degrees. Which I was told that anything under 90 degrees is fine. I cleaned out the case so there is no dust in there anymore as well. I checked for any viruses and my pc is clean of any viruses. Lastly, I have also went into the power options menu and switch to high performance and changed the settings to Never on both sleep mode and turn off display but I still get that power save mode problem.

This problem just recently happened as well after I put in a new keyboard and mouse about a week ago. Not exactly sure if that caused anything though. I doubt it but could be. For the most part my system runs fine but just some games I play goes into power save mode and I am forced to restart my pc. Other times it automatically restarts my pc. I saw that it could be a dead battery on the motherboard that ne... Read more

Answer:Monitor goes into power save mode while playing games. Forced restart.

I had something similar happen while watching movies and it turned out to be a screen saver issue.

As part of my trouble shooting, I set the Power Options to never dim or turn off the display but the problem remained. Eventually I traced it to my screen saver which was enabled but set to "none" so the screen just went blank at the time-out I had in my SS.

Does it happen after a specific period of time or is it random? If it is the SS, the problem will occur at the time you've set in the SS. The clock starts after you last touch the keyboard.

It may be happening only during games because you're using a controller and not touching the keyboard. And it may happen only on some games and not others because of the way the game communicates with the computer; some games may disable the SS or periodically make a keyboard entry every minute or so.

Disable the screen-saver or set the time out at 60 minutes and see what happens.

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Relevance 55.76%

Everytime I am playing a game (ex. League of Legends or Ark: survival evolved) and the forced update comes it freezes my computer, which requires me to hard reset it. I have automatic updates turned off and I schedule when regular updates come.

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Relevance 55.76%

My computer (an HP 6305 Pro) has given me two BSOD's reading "Your PC has encountered a problem and needs to restart", followed by a forced restart. It also froze up once, which I believe may be related to the same error. The DMP files after both of the two crashes declared to the problem to be error 0x00000124, specified hal.dll, and also always implicated Opera browser. For more information, you can read this thread that I've posted about it at TenForums: "Your PC encountered a problem and needs to restart." - Round 2. - TenForums I've run a battery of tests on my hardware (MemTest86, Prime95, Furmark, Western Digital Data Lifeguard, CHKDSK, Scannow, etc), all without incident or error. I find it hard to believe at this point that the problem is purely hardware-related. I have received suggestions that I update my BIOS (as an outdated BIOS apparently might be the source of the problem), but I'm afraid to do this, as I'm afraid that it runs the risk of messing up my system to the point of making my computer unbootable. That said, now that this error has struck again, I believe that it is in my best interests to gather more information about updating my BIOS, and perhaps go through with an update if the information that I receive indicates that it would be most prudent to do so, and I also receive satisfactory information on how to update my BIOS safely. As far as I can tell, this is the correct installer to use to update my BIOS (please correct me if... Read more

Answer:Error 0x00000124, Windows forced restart, BIOS update questi...

Hello 1. Don't believe BIOS is problem. 2. You can update BIOS but don't believe this action will solve problem. 3. There are two different 6305 Pro models. Here is the detail on BIOS update for one of them. It is a security update. So I don't think this update will fix problem. Also looked at other PC option using HP 6305 Pro and found BIOS update for security only. If Opera is indicated when BSOD occurs I suggest you remove browser from PC and use a different browser. See what happens. Don't think a BIOS update will fix your problem. It seems to be software related. 4. Some HP PC's have BIOS recovery option, your PC may not. Grzy  

3 more replies
Relevance 55.76%

My Dad was using one of my 64 bit PCs when a program froze up and he decided to force restart the computer (Pro move, I know). Now I restart and am unable to get to the login screen. Using both safe mode and normal mode gives me the same result. After I choose one of those options, I see the "Windows is starting" message and the icon. However, before I can get to the login screen the screen goes black and all I can see is the curser in the middle of the screen. I would like to be able to get to the login screen so I can access my computer. Any help with this problem would be greatly appreciated as a lot of my work material is on this machine.

Answer:Failure to show login screen after forced restart (Same with safe mode

Choose boot in last known good configuration.

3 more replies
Relevance 54.53%

A few days ago my pc started acting funny, at the time I was using Sunbelt Vipre Antivirus Premium, and it detected nothing during it's nightly deep scans I ran on schedule. It started with my pc randomly freezing and rebooting, then I started getting errors saying "Windows must now restart because the DCOM Server Process Launcher Service terminated unexpectedly". I ignored the first instance of that, as it did not happen again until a day or two later, then again in less time in between than the first two, then it would be a few times a day. I've since done a clean reformat of my C drive and fresh install of Windows 7 x64. It's been 2 days since the reformat, and I've been slow to re-install programs and games. I've only installed things I know are from trusted companies and developers, nothing fishy.

Yesterday, I was in the middle of a gaming session when my pc went black, started the shut down process and acted as if it was installing windows updates during the shutdown, only it was saying something about updating registry entries etc etc. Restarted just fine, logged in and hopped back into the gaming session. A few hours later, I got the same DCOM Server error as before, and have since had 3 other instances of it, one of which nothing was open or running on the pc aside from the standard background processes.

I will post logs from both HJT and DDS, appreciate the help when someone can get to it, know you guys (gals) are busy. Thanks!
... Read more

Answer:DCOM Server Process Launcher terminated unexpectedly. Forced Restart, logs included.

First off sorry for the long double post here, just attempting to get as much information out from the get go to get a bigger jump on the fix (hopefully), as I'll be at work a lot the next few days and won't have much time to tinker with programs or even check this forum for replies or to answer questions.

I've got an update with a bit more information. I noticed that moments before I get the error, my HDD starts scanning like crazy (being loud, I assume like it's searching for files etc..), when I heard this the most recent time, I opened task manager and found that one of the svchost.exe processes was running at over 1 million k, moments later I got the error. Now that may not be significant, but in my past experiences I've not ever seen them go over 300k really. I attempted to capture a screen shot and save it as a .jpeg before it shut down, but was unable to. I did capture one immediately upon restarting my pc, and noticed one of the svchosts.exe usage shot up significantly and then slowed. I'll post a screen shot of the details of that particular one, and will continue to monitor that specific process from time to time. Again, not sure if it's related, or even if the process I have highlighted is the same one that was over 1 mil just before the error.

EDIT: From the time I snapped this screen shot, which was moments before posting this reply, to the time I had posted it, give or take 5-8 minutes. That same svchost.exe has gone form ... Read more

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Relevance 50.84%

Every time I am forced to restart my PC using the "Restart" case button because of some lock up, I always run "chkdsk C: /F", followed by a restart to start the process, and then boot into Windows and run System File Check.

Is doing that after reach improper/forced restart a good idea or just OCD? I simply do not want SSD errors or file system errors that may have occurred due to forced restart.

Answer:Running "chkdsk C: /F" and System File Check after forced restart - good idea or OCD?

I'd say these days it's a little on the OCD side, but that's not always a bad thing. Then again I rarely have to do a force restart via the power button and if that's happening a lot it might be a bigger issue. If it isn't often then I say you're fine doing what you're doing. Windows is far more resilient than ever before and if you're on the real paranoid side I'd recommend weekly clones on a separate hard drive at the very least to ease the burden.

It's breathtaking how much relief you get once you are forced to use a backup and know it'll actually work. Takes away a lot of these little stresses.

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Relevance 50.84%

Myself, along with a couple of other people on this forum have been experiencing the exact same problem. I also found some other people on other virus help forums who have the same problem as well. This new ?virus? seems to be spreading, and no one seems to know what to do about it. It just started during the beginning of April.

The main problem is that my computer just keeps randomly freezing. It can happen every 10 - 15 minutes or even up to an hour. The computer just freezes and you can?t do anything except for seeing your mouse move around. Ctrl alt delete does nothing at all either. It just locks up and you are forced to manually turn off the computer and restart it. It is extremely frustrating. It all started during the beginning of April where my computer restarted on its own, then it just started freezing up.

I ran several anti virus programs, spy ware removal programs, and an AVG scan and could find nothing of any relevance. I even had a technician come to my house and he couldn?t find anything. He thinks that it?s the memory or ram, but I highly doubt that, my laptop is only like 2 years old.

Any help would be greatly appreciated. This is a new virus I believe and it is driving me insane, thank you!

I have ran a Malware Antimalware Bites scan, AVG, Ad Aware, Spybot, and SUPERAntiSpyware scans, all found nothing.

Here is my Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:31:35 PM, on 4/5/2009
Platform: Windows XP SP2 (Win... Read more

Answer:Computer keeps freezing randomly, Freezes randomly and forced to restart

Hello and welcome to TSF.

HijackThis is no longer the preferred initial analysis tool in this forum

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

1 more replies
Relevance 49.61%

My computer is restarting every minute due to "critical error" because of Sirefef. I went ahead and got both FRST.txt and Search.txt for services.exe which I will post below. Also, I want to know if it is likely that Sirefef might spread through USB stick or my home network to another Win 7 computer? I am guessing I got infected from a fake adobe flashplayer update, is that right?

Scan result of Farbar Recovery Scan Tool (FRST written by Farbar) Version: 16-07-2012 01
Ran by SYSTEM at 19-07-2012 22:44:46
Running from G:\
Windows 7 Ultimate (X86) OS Language: English(US)
The current controlset is ControlSet001

========================== Registry (Whitelisted) =============

HKLM\...\Run: [SunJavaUpdateSched] [x]
HKLM\...\Run: [LogMeIn Hamachi Ui] [x]
HKLM\...\Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey [931200 2012-03-26] (Microsoft Corporation)
HKU\CompooterUser\...\Run: [DAEMON Tools Lite] [x]
HKU\CompooterUser\...\Run: [Steam] [x]
HKU\CompooterUser\...\Run: [uTorrent] [x]
HKU\CompooterUser\...\Winlogon: [Userinit] [x]
HKU\CompooterUser\...\Winlogon: [Shell] [x]
HKU\Default\...\Run: [Sidebar] [x]
HKU\Default\...\Winlogon: [Userinit] [x]
HKU\Default\...\Winlogon: [Shell] [x]
HKU\Default User\...\Run: [Sidebar] [x]
HKU&#... Read more

Answer:Sirefef.R and Sirefef.AH infection with forced restart

Greetings And Welcome To The Forums!!My name is Gringo and I'll be glad to help you with your malware problems. I have put together somethings for you to keep in mind while I am helping you to make things go easier and faster for both of usPlease do not run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.
Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.
Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.
A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.NOTE: At... Read more

6 more replies
Relevance 38.95%

Hello everyone,

Insert any USB device to this computer, Computer keeps restarting and it wont stop doing that until I remove the usb device. I tried with all the usb ports on this computer and problem is the same. Even by hooking up a usb keyboard or mouse, computer wont get to the login screen. it keeps on restarting. It wont even go into 'safe mode'.
Anyone have any clue whats going on and the solution to fix it?

My appreciations in advance!.

Answer:Insert a USB device to this computer, It is going to restart and restart and restart

scroll down to 400, might help.

2 more replies
Relevance 35.67%
Question: Forced Log-off

We have NT 4.0 Servers and Win 9.x clients. Is there a way to force a PC to logoff from the server, after 15 minutes of inactivity? If NT can't do it, are there other applications that may accomplish this?

Answer:Forced Log-off


What do you mean by "logoff the server"? Do you want the Win9x machines to shut down or do you want them to act like the user has selectec "logoff Username" from the start bar?

What are you actually trying to achieve? Are you trying to get it so that when users go home at night, the machines are not logged onto the domain, and another person can not use their machine to maliciously delete files etc off the severs?


Reuel Miller
Windows NT Moderator (yes, that does make me biased )

[email protected]


Every morning is the dawn of a new error...

1 more replies
Relevance 35.67%
Question: Forced to wn 10

Hi looks like MS will be sneaking win 10 updates to win 8.1 users starting the last of july from various
sites on the web correct ?
I like 8.1 and want to keep it so what updates do I need to delete fast so MS doesn t spam me dead; I
hope somebody here can keep win 8.1 users updated as needed - thanks

Answer:Forced to wn 10

8 more replies
Relevance 35.26%

Already have a big discussion here with all info needed, we did not find a solution.

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Relevance 35.26%

Hi,i have a 5-month old lenovo G460 with W7 64-bit OS.since a couple of weeks my laptop is having some won't wakeup from sleep model, i have to shutdown and restart by pressing the power button. Also,when i click on the restart button on start menu, it shuts down , but won't restart, again i ahve press the power button. i searched the web and this forum for similar kind of issue and tried all the solutions, but i still have the problem. i tried the following1. downloaded the bios (followed steps on lenovo support website).2. downloaded power management3. system recovery (one month)4. unchecked the power option on wireless Please let me know if there are any other solutions. I called the lenovo support and they say it is software issue and not a hardware issue. this is so frustating. Please help me.thank you all in advance. regards,-SPReddy

Answer:G460 does not wakeup from sleep mode. Also, when asked to restart it won't restart automatically.

No one has a solution for this? please help.thanks-spreddy

8 more replies
Relevance 35.26%

This just happened recently but my pc been restarting decom process stopping and even more recently plug and play i have just cleared a bunch of PUP from my pc using malwarebytes, hitmanPro,JRT,and adwarecleaner

Hijackthis log: Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:49:19 AM, on 1/11/2014
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\DAEMON Tools Pro\DTShellHlp.exe
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\NvTmru.exe
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe
C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
C:\Program Files (x86)\DAEMON Tools Pro\DTAgent.exe
C:\Program Files (x86)\NETGEAR\WNA3100\WNA3100.exe
C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Program Files (x86)\Windows Media Player\wmplayer.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R0 - HKLM\... Read more

Answer:DCOM process server failure restart and plug and play restart

Here is the Ark.txt and the specs

:GMER 2.1.19163 -
Rootkit scan 2014-01-11 07:02:21
Windows 6.1.7600 x64 \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-4 ST1000DM003-9YN162 rev.CC4C 931.51GB
Running: ctobjibr.exe; Driver: C:\Users\KITSUN~1\AppData\Local\Temp\pxtyipow.sys
---- Kernel code sections - GMER 2.1 ----

.text C:\Windows\system32\DRIVERS\USBPORT.SYS!DllUnload fffff880045bdc34 12 bytes {MOV RAX, 0xfffffa800e41a2a0; JMP RAX}

---- User code sections - GMER 2.1 ----

.text C:\Windows\system32\svchost.exe[800] C:\Windows\system32\ole32.dll!CoGetClassObject 000007fefe7a7728 14 bytes {JMP QWORD [RIP+0x0]}
.text C:\Windows\system32\svchost.exe[800] C:\Windows\system32\ole32.dll!CoCreateInstance 000007fefe7b87a0 9 bytes {JMP QWORD [RIP+0x0]}
.text C:\Windows\system32\svchost.exe[800] C:\Windows\system32\ole32.dll!CoCreateInstance + 11 000007fefe7b87ab 3 bytes [00, 00, 00]
.text C:\Windows\system32\svchost.exe[800] C:\Windows\system32\wininet.dll!HttpSendRequestW 000007fefe382f84 14 bytes {JMP QWORD [RIP+0x0]}
.text C:\Windows\system32\svchost.exe[800] C:\Windows\system32\wininet.dll!HttpSendRequestA 000007fefe3f7210 14 bytes {JMP QWORD [RIP+0x0]}
.text C:\Windows\system32\svchost.exe[800] C:\Windows\system32\WS2_32.dll!GetAddrInfoW + 1 000007fefece3101 13 bytes {JMP QWORD [RIP+0x0]}
.text C:\Windows\system32\svchost.exe[800] C:\Windows\system32\WS2_32.dll!GetAddrInfoExW + 1 000007fefecece71 13 bytes {JMP QWORD [RIP+0x0]}
.text C:\Windows\sys... Read more

1 more replies
Relevance 35.26%

I've got a problem. This laptop starts over after reboot, within 2 minutes. Gets the error: Windows has encountered a critical problem and will restart in one minute.

MS Security Essentials thinks it has SIREFIR. But wont clean. I cant get MALWAREBYTES to run.

Would hate to reinstall... Attached is FRST log.

What's my next step?

Scan result of Farbar Recovery Scan Tool (FRST written by Farbar) Version: 25-07-2012 01
Ran by SYSTEM at 25-07-2012 11:22:11
Running from F:\
Windows 7 Enterprise (X86) OS Language: English(US)
The current controlset is ControlSet003

========================== Registry (Whitelisted) =============

HKLM\...\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe" [30040 2009-02-26] (Microsoft Corporation)
HKLM\...\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe [141848 2009-09-23] (Intel Corporation)
HKLM\...\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe [173592 2009-09-23] (Intel Corporation)
HKLM\...\Run: [Persistence] C:\Windows\system32\igfxpers.exe [150552 2009-09-23] (Intel Corporation)
HKLM\...\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [843712 2012-01-02] (Adobe Systems Incorporated)
HKLM\...\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device... Read more

Answer:Restart loop: Windows has encountered a critical problem and will restart in one minute

Please do the following:Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt start
HKLM\...\Run: [] [x]
C:\Users\Project 9\AppData\Local\{afa9be9c-6e25-844d-0d21-e6f80b2448ce}
endNOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating systemNow please enter System Recovery Options then select Command PromptRun FRST (or FRST64 if you have the 64bit version) and press the Fix button just once and wait.The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.While you are still booted into System Recovery Options run FRST.

Type the following in the edit box after "Search:" so it looks like this:

Search: services.exe
Click Search button and post the log it makes to your reply.Reboot Normally.

2 more replies
Relevance 35.26%

I just rebuilt my game pc and ever since I installed windows 7 64bit anytime I hit restart it says windows is shutting down, the screen goes black and stays black. I have to press the power button to force a shut down and then restart it. BUT, if I shut down windows with the shut down button the pc powers off normally and hitting the power button makes it boot just fine. So everything works perfect, except when I try to use the restart button on windows it hangs after it says shutting down windows.

I have every update available from windows update installed already, disc has service pack 1 on it already.

I am running windows 7 64 bit pro installed. (I did a clean install, no upgrades)

My hardware in it is...... (everything has the current drivers installed)

Gigabyte z170xp-sli motherboard that has the current bios installed.

Intel core i7 6700k 4.0ghz cpu.

Crucial mx300 SSD hard drive.

Evga gtx 1070 video card.

Sound blaster z sound card.

16gb corsair ddr4 ram.

Corsair 650 watt PSU.

27 inch samsung monitor connected via hdmi.

More replies
Relevance 35.26%

I have to update my Vaio Update software (version 3) to version 4. The instructions on the Sony website say:

1. Download the file to a temporary or download directory (Please note this directory for reference later).
2. Uninstall the existing VAIO Update and restart the unit.
3. After the unit has restarted, please go to the directory where the file was downloaded and double-click EP0000162589.exe.
4. Follow the instructions displayed in the installation wizard.
5. After installation is completed, please restart the computer.

All is clear to me, except that I don't know whether "unit" is another word for "computer", or something different altogether...? If they mean the same thing, then the same word should be used. Anyway, I don't know whether I have to reboot my computer after removing Vaio Update 3 or whether I can install version 4 directly after removing version 3. Sorry if this sounds silly.

Answer:Solved: Restart the unit=restart the computer? Didn't understand Vaio Update instruct

ok download the file to for example my docs next uninstall version3 and restart your comp next get the file from my docs double click the exe follow the wizard instructions when finished restart again hope this helps

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Hi All,

I have read many, many other threads that address infinite reboot loops, but none of the solutions have resolved my issue. I am hoping the community might be able to help me identify this problem.

I have just recently replaced my CPU and MB with the items listed below. After installing hardware, I ran KillDisk on the HDD, which will zero out the entire drive. The computer boots normally and will load into windows installation without issue. However, once Windows reboots to start windows for the first time, it is unable to do so. The load windows logo screen will load, and approximately right before Windows would normally load my screen goes black, the system turns off, sits off for about 1-2 seconds, and then turns itself back on and repeats this boot process. It turns off and restarts at the same time every time.

Steps I have done so far in an attempt to resolve the issue but failed with no change in the rebooting behavior:

1) removed all non-essential hardware (CPU, 1 stick of RAM, DVD drive, and Video card were the only things left), and tried reinstalling windows.

2) Swapping out one of the 2 RAM sticks I have to make sure it wasn't defective.

3) Trying to install Windows on a new harddrive to rule out that the HDD was defective.

4) trying to boot from the CD (After the initial install had partially finished) to see if HDD was related in anyway.

5) Installed a very simple DVI video card to see if ATI card may be the cause.

6) Resetting CMOS and rein... Read more

Answer:One initial Install Restart, Windows gets stuck in a restart loop

Sorry you are having these problems. You have already done the most logical things. If it's not the memory, or the video card, or the hard drive, and the only things you have changed are the cpu and mobo, then you might wonder if there is a problem with one of the two. You could always boot a live CD of Ubuntu to see how your computer responds. Or XP installation sounds like a great idea for a test.

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I have pop-up blocker turned on, all the web safety features that come with Windows, Windows Defender and Windows firewall turned on, and STILL this adware sneaks on to my PC? Have MS gone the Lenovo route? It's this kind of approach, forcing W10 on people, that makes me annoyed about Win10 and the general 'lack of choice' direction it's going in. If you really and truly feel you need to resort to adware to get people to take up W10, Microsoft, then what's the harm in adding a 'No thank you, please bog off and stop pestering me with ads' option, hmmm? Or at least allow Windows Defender to clean it out. It's supposed to be able to remove adware, and it can't even find the stuff Microsoft's written? How poor must Defender be at finding adware that's actually trying to get around it?
I've uninstalled the darn thing of course. I'm not getting forced into a reservation for anyone. My choice, if you get it right at some point MS. Not before, and looking at it right now not for some time. I don't appreciate your attempts to strong-arm me MS. It feels very Google.

Answer:Forced into a reservation?

Ooooh, you're going to get it now!

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Firefox 34 doers something I do not like. So Install 28 and got it back the way I like it. But just now it reverted back to version 324. Why am I being force to use a version I do not like?Specifically, the search bar no longer  makes it easy to change engines. I want it the way it was. Like it used to be.   

Answer:Forced to use FireFox 34.

Automatic update must have been enabled. Turn of these setting : (Tools > options > Advanced > update)

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Question: Forced Shutdowns

I am having a problem with a popup window that says that I scheduled/requested a system shutdown on my computer no matter what I am doing. It counts down from 30 seconds and then forces windows to shutdown. This happens regardless of what applications I'm running, sometimes 2-3 times a day and sometimes every few days. The computer also seems to be running slower, especially when trying to load webpages, but that may be due to the fact the computer is 5 years old...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:06:31 PM, on 5/9/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\Program Files\AVG\AVG9\avgchsvx.exe
C:\Program Files\AVG\AVG9\avgrsx.exe
C:\Program Files\AVG\AVG9\avgcsrvx.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\HP\QuickPlay\QPService.exe
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program File... Read more

Answer:Forced Shutdowns


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Open IE 6 and gets message "Internet Explorer has encountered a proble and needs to close - we're sorry for the inconvenience." - how do I remove this message. OPsys XPHome and only way I can get 'round this is to go via "Active Doc" program which initially comes up with the same message, but after clicking or choosing not to send a report to microsoft, it loads ok!! BUT some pages will load - note I am a novice user so plain english pleeeeeese

Answer:IE6 forced close-down

Run a repair click here

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In my Win 7 Pro 64-bit, I just saw the following entry in Windows Logs - System:

"Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎Saturday, ‎August ‎29, ‎2015 at 5:32 PM:
- Upgrade to Windows 10 Pro"

No !!! Don't want to leave Win 7 !!!

So I immediately went to my Installed Updates and UNinstalled the only recent update, which was Update for Windows 7 for x64-based Systems (KB3077715), which was supposed to be only "August 2015 cumulative time zone update for Windows operating systems". Well, maybe it was, and something else triggered the Win 10 upgrade entry??

I am now past the 5:32pm upgrade time and it hasn't happened yet, but I'm scared!! What should I do to prevent the upgrade ???

Help! It's prowling around upstairs and I need help!!

PS - My PC is currently dual-booting Win 7 (which I want to save from this monster) and Win 10 (because I upgraded my 8.1 to 10), of course with different partitions on the hard drive. Is it something about the dual-booting with 10 that is infecting my 7?

Answer:Almost FORCED to update to Win 10 ??? NO!!! Help !!!

See this thread: Please help me get rid of the Windows 10 upgrade

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Don't if anyone can help but a friend keeps getting forced offline when visiting certain web sites using IE. When it happens the only way he can clear it is to reboot the PC although once he even had to re-install his modem drivers.

I have attached HJT, any suggestions?

Logfile of HijackThis v1.99.1
Scan saved at 16:15:04, on 02/02/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe
C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLSched.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Program Files\CyberLink\PowerCinema\PCMService.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Logitech\iTouch\iTouch.exe
C:\Program F... Read more

Answer:Being forced off-line

Can anyone help please?

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I apologize for this question but i have looked and cannot find the answer.

Will Win 10 be a forced download. Will i have the option to install or not.
[i hope this is the correct forum]

thank you

Answer:Will Win 10 be a forced download?

No, it will not be a forced download. You may opt for it, or you may not.

For more details, read here: How to remove the 'Get Windows 10' app from your PC - Windows 10 Forums

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Repeated attempts are being made to install Win 109 on my Win 7 pc.What is going on and how do I permanently stop this happening.Attempt always happens at boot up and show as a failed upgrade in Windows Update.

Answer:Forced Installation of Win 10

Second attempt to post this.
This is a known and widespread problem. Assuming you are not attempting to upgrade to W10 then uninstall update 3035583 and reboot. When that update is offered again just hide it - you can always restore the 3035583 update later if you wish to install W10 that way. It provides the GWX exe and bits (and that white window in the tray I think).

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Question: Forced Uninstall

I have a couple of part programmes on my PC which will not uninstall, despite being on the Uninstall lists of Control Panel, CCleaner and Wise Care. It really annoys me and I suspect that they might be causing problems.

I note on the Wise Care system I get two uninstall options 1. Safe Uninstall and 2. Forced Uninstall

Safe Uninstall does not work (Uninstaller\unins000.msg missing appears when I try it). There is clearly quite a difference between the two types of uninstall and I just need to know if it is safe to go ahead and force the issue. What sort of problems might arise if I do go ahead?

Answer:Forced Uninstall

take an image/backup ... force uninstall ... report back here if success or fail

then we'll all know

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For some reason the new building I live in has no DSL services available... I'm now browsing on a dial up connection. This is so bizarre words can't describe. Is there really a such thing as accelerated dail up? I really want to know because I don't wanna pay then it's no faster than what I'm using. Before anyone suggests cable, I can't get that right now for financial reasons, so that's out. So is this really possible? or is accelerated dial up a myth?

Answer:So I'm forced to use dial up...

i seem to remember all these did was reduced the resolution of any images on first load -so the page loads quicker , I dont think the speed changes on secure sites at all,
but things may have moved on - not sure how video works , now that a lot more content onthe web has video embedded - but i have not looked at this for some years so maybe way out of date

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Hi,Every so often when I close down W7,a screen appears informing me that there is/are programs running,do I want a forced shut down,or close these programs down.The problem is,I don't get chance to select an answer before the PC reboots.Any advice on how to make the screen appear long enough to make a choice ?.Thanks

Answer:w7 forced shut down

it may be a possibility that the screen disappear because the programs have managed to close before they are forced to do so

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Question: Forced 8.1 upgrade

Howdy folks, hope everyone is doing well.

A couple of weeks ago I suddenly got a countdown timer to Win 8.1 upgrade. I didn't choose to upgrade and there was no way to abort that I could find. I was due a free upgrade on this laptop but hadn't taken advantage of it as I was just fine with Windows 8 & feared having problems with the upgrade.

Since the forced upgrade I"m having longer shut down and start up times, longer waking from hibernation, problems with the mouse, and some other assorted weirdness.

So why & how was this upgrade forced on me? Are there some tweaks that would help with the problems I'm having?

Answer:Forced 8.1 upgrade

I would suggest upgrading your hardware drivers, if Win 8.1 drivers are available. Toshiba support web site should have the new drivers for you.

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Answer:Happy With The Forced Fed Ie7 Yet?

Hello All !!!! I hesitate to make any suggestions because I am soooooo new to ALL this and to this GREAT site......But this seemed to BLOCK auto install....;displaylang=enI am probably violating some protocall here....Pardon

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Question: Forced into Domain

I have a new computer with a fresh install of Win 7 Pro, 64-bit. The computer properties tells me I'm not in a domain, just a workgroup, but when I try to login to another computer, it tells me I'm in the domain LAPTOP. (LAPTOP is the name of my computer.) Then, it doesn't allow me to change my domain so I cannot log into the other computer because it is on a domain and I must log into that domain. I have tried domain\userid, but that doesn't work because it insists I'm in the domain LAPTOP.

FYI: I have also changed the properties from 'computer on a business network' to 'home computer--not on network', but it doesn't stick. It just resets to 'computer on a business network'. I'm pretty certain these issues are related.

This seems like a Windows bug. It needs to be fixed ASAP. I need to be able to access other computers. I have never had/do not have this problem with other machines.

I've been told that a fresh install of Windows will fix this problem, but as this *is* a fresh install, I doubt it will work, and I don't want to spend hours backing up and reinstalling the same bug.

Can anyone recommend anything??

Answer:Forced into Domain

I have the same problem.
My Win 7 laptop is set up for "workgroup," which is the network name of other computers on my LAN.
When I try to connect, Win 7 sees the other computers, but selecting one, I get that popup that says at the top "Network Password." Then lower, fill ins for the user name on the computer I'm trying to connect to and the next line: password for the user I'm trying to connect to.
Below that it tells me I am a member of a domain, that has my laptop's name.
But the Laptop is set up to be a member of the "workgroup," not a domain.

So, no log in to the other systems is working. A domain computer won't be able to connect to a work group. Even if Win 7 telling me I belong to a domain is incorrect, any user name and password I enter for the computer I'm trying to connect with does not work. Another popup comes on asking me to enter the network password.

i also tried entering the password of the LAN, thinking that might solve it but it didn't.
and I tried entering the name of the user, with just the user name, as well a username using it's complete location on the network: \\(computer name)\(user name).

Nothing works and I can't connect to other compturers on the LAN.
And as this thread say's, Win 7 is saying I'm a member of a domain.

So, same problem here.
Oh, I also set up user accounts on the Win 7 computer with the same name and password as on the other computers in the LAN--but that didn't do any good, either.

Help pl... Read more

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will i ever be forced to load sp2?

Answer:forced to load sp2?

Go to Control Panel > Automatic Updates Open it and make sure the Automatic function has not been selected Choose one of the other ones and you will still have some control over what is installed . I suggest Notify but do not download

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Question: Forced update XP

Anyone know from the top of their head how to disable the forced restarting of Windows XP after an update?

Answer:Forced update XP


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I am using an activated copy of Word XP on W98SE. Unfortunately, the PC has become unrepairable and a replacement PC is on its way.This new PC will use Windows XP - which I will activate directly the new machine is in use.Can I reload and activate myexisting copy of Word XP - I have the upgrade CD..

Answer:Forced PC update...

If it is "retail" then yes (you may need to contact Microsoft and explain though). But if it is "OEM" then no.

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I am using win 8.1 and will keep it and not upgrading to anything else from M S  so what am I looking for and where do I look
to make sure I am not forced in upgrades and can it stopped before the fact and not after ?
If an upgrade sneaks in under my radar how do I revert back to 8.1  ?   :  (

Answer:Forced M S upgrades

Hi Pestyone What are you afraid of right now? You're afraid that Microsoft makes you upgrade, but upgrade to what? Windows 10? This isn't the case right now and it won't be until at least 3 months. Plus, I really doubt that they'll force an upgrade to Windows 10 via a silent update, this would be unethical and a lot of users would complain about it.

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Question: Forced shutdown

Hi everyone,

I have an

Inspiron 1420 Dell computer
Windows Vista
32-bit operating system
2 gb RAM
Intel core 2 duo CPU @ 1.80 GHz

I am on the Dell reccomended power plan, which indicates equality between the use of battery and performance.

So here's my problem. I will leave my computer (plugged in or not doesn't seem to matter) alone for about 15-20 minutes. When I come back, the screen is black, and when I move the mouse, one of two things happens.

1. It stays black and I am forced to shutdown by holding down the power button
2. It goes back to whatever I was working on but then freezes- I can move the mouse around bu can't click on anything and am again forced to shutdown.

Anyone have any experience with this or know what to do? I've had some blue screens before as well.. I don't know if that is related or not.
I have absolutely no clue when it comes to computers... so I would appreciate any help.


Oh I wanted to add that I have tried ctrl alt delete, and that does not have any effect

Answer:Forced shutdown

Try new video drivers. I prefer the one's from the manufacturer of the video chipset (ATI, nVidia, Intel, etc) over the one's from Dell.

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Question: Forced Reboots

Hi all,Since last week I've been experiencing a issue with my PC rebooting without warning. The issue occurs at seemingly random times, and give no error messages. Most of the time it's during full screen applications, but it has occurred once whilst having several tabs with youtube open at one time. There doesn't seem to be any pattern to the frequency either. Sometime's its after half and hour after opening the application, sometimes it's five minutes.My specs are as follows:CPU: AMD FX-4350 Quad Core CPU (4.3/4.2GHZ - 4MB CACHE/AM3+)Motherboard: ASUS® M5A97 LE R2.0 (DDR3, USB3.0, 6Gb/s)RAM: 8GB KINGSTON DUAL-DDR3 1600MHz (1 x 4GB)GPU: 2GB NVIDIA GEFORCE GTX 960PSU: CORSAIR 450W VS SERIES™ VS-450OS: Windows 10 64BitI've been trying to isolate the issue without much luck. Last week everything worked fine, and the only new installation since then was a Nvidia graphics driver. I've tried uninstalling and reverting to an older driver, and also installing the latest one that was released today, but the same thing occurs. I've also monitored temperature levels, and everything's fine there. I've tried a system restore, and I've run a memory check, with no issues, but I'm still getting reboots.In the Event Viewer, the crashes appear as Critical Event 41s (Kernal-Power). Not entirely sure what this means, as the description is pretty vague. I've also disabled auto-restart to try and see a BSOD, but none appears. Just black screen for a second, then restart.Any help would ... Read more

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Question: Forced Reboot

Windows 7.
Numerous times I have tried to reboot my computer, because it?s running slow, or sluggish. When I close all open files, and try to reboot, I get message saying something is running, do you want to force the program to shut down.
How can I find out what is running?
After reboot the computer runs faster.

Answer:Forced Reboot

Check task manager and view processes...When asking you to force shut down there is a list behind it saying waiting for program(s) services to stop:
Check if there is any programs in the list and end its process in the task manager....
If you don't see anything, just wait for about 5 minutes.
If that didn't work, force shut down and remove all crap software from your computer.
REDUCE software killing process timeout:
Go to desktop--->Right click--->New--->Shortcut--->Type this:
shutdown.exe -s -t 00 -f
Now launch it.
#2nd way:
+ R -->Type Regedit.exe --->Enter---> UAC Prompt click yes---->Keep expanding this path:
Should look like this:

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Well my internet connection was acting funny today. I was lagging out on my games and didn't know what it was. So, I turned off all my open ports and everything worked fine. I got into digging through my server logs and it turns out my FTP server was being brute forced. Is there any way to report this activity to the person's ISP that was doing it? I remember seeing a way to retrieve the info based on an IP address but I just don't remember how right now.

After I report that, I'd like to know if anyone knows of a good and secure free FTP server that I can tweak based on the following things:
blocking IPs permanently
blocking IPs based on the number of failed attempts

Also, is there any way to secure the rest of my system like this? I have one computer I use to forward ports to (not a DMZ) sitting behind a Linksys WRT54GS. I think its pretty secure but I honestly am second guessing myself after this attack.

Anyways, if anyone can help me out, the offending IPs are:

I've kept all the log files in case they need to be forwarded to the ISPs.

I'd also like to ask another question while I'm at it. I've tried out nmap to see what ports my server has open as well as a couple others. The ports come up as being "open", "closed" or "filtered". All my ports are just open. Is there any difference between these distinctions? Can I change my ports to some other ... Read more

Answer:Getting brute forced

Some genius has been trying to brute force accounts through SSH on my personal server. It's random IPs tried on the root account and random named accounts. Too bad you can't SSH as root . All of the other accounts the person is trying to brute force don't exist.

I wouldn't worry about it. Brute forcing across the internet is time consuming and practically never works. The only thing I ever look for are undocumented remote exploits. MITM (man in the middle) attacks are also terribly difficult to do. So is line sniffing.

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I bought this computer a while ago and have been getting errors and random reboots while playing any games. I couldn't pin point what was going wrong untill i decided to try underclocking this does work but im running @ 160fsb and the standard is 166fsb i dont know why i have to under-clock to get my computer to work correctly. Cooling isnt the problem as i have 5 80mm fans in a thermaltake case. My computer

Computer Specs Are:

Amd athlon xp 2800+ @ 160fsb
1gig DDR 400 pc3200 (2x512)
Thermaltake Purepower 420W
Western Digital 8mb cache 7200rpm 200gig
Soundblaster Live! Card
10/100 Network Card

Answer:Forced To Under-Clock :(

See if theres an updated BIOS for the board.

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Question: forced updates

I apprieciate the free upgrade but i would like to have the option of what updates i take, i don't want updates for skype or bing so why force them on me

Answer:forced updates

I believe with the home edition you don't get any choice. You only get that choice if your on the Pro version.

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Question: Forced reboots

Hi all,

Since last week I've been experiencing a issue with my PC rebooting without warning. The issue occurs at seemingly random times, and give no error messages. Most of the time it's during full screen applications, but it has occurred once whilst having several tabs with youtube open at one time. There doesn't seem to be any pattern to the frequency either. Sometime's its after half and hour after opening the application, sometimes it's five minutes.

My specs are as follows:

CPU: AMD FX-4350 Quad Core CPU (4.3/4.2GHZ - 4MB CACHE/AM3+)
Motherboard: ASUSŪ M5A97 LE R2.0 (DDR3, USB3.0, 6Gb/s)
OS: Windows 10 64Bit

I've been trying to isolate the issue without much luck. Last week everything worked fine, and the only new installation since then was a Nvidia graphics driver. I've tried uninstalling and reverting to an older driver, and also installing the latest one that was released today, but the same thing occurs. I've also monitored temperature levels, and everything's fine there. I've tried a system restore, and I've run a memory check, with no issues, but I'm still getting reboots.

In the Event Viewer, the crashes appear as Critical Event 41s (Kernal-Power). Not entirely sure what this means, as the description is pretty vague. I've also disabled auto-restart to try and see a BSOD, but no... Read more

Answer:Forced reboots

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I have a number of old cd's and DVD's of my mp3 music which I am trying to put onto my portable hard disk (which i asked advice on a few days ago).However some of the CD's are scratched/come up with CRC (Cycle Redundancy errors) which prevents me copying the contents from DVD drive to portable HD. I have also tried copying the info to the internal hard drive, but again no luck.What I need really is a program which forces the info to be copied onto a hard drive, but I don't have a clue if this is a) the right solution, b) what programs to use.Thanks

Answer:Forced read of a CD/DVD

PC Advisor had a recent cover disk (Spring, Issue 104) that included a copy of CD X Rescue.Not sure if this will help but the sleeve blub states: Recover and reclaim - get back lost data + Restore - cure scratches and disk distortion.

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I have Spyware Terminator, AVG Free, and Malwarebytes dled. Spyware Terminator scans are clean, but when I run AVG I'm getting two results for 'Spyware'. One is "C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP346\A0112493.exe";"Adware Toolbar.CJ";"Potentially dangerous object"
and the other is "C:\System Volume Information\_restore{106CF321-99A3-4E3A-9103-1BD027606A99}\RP346\A0112493.exe:\ns_00567";"Adware Toolbar.CJ";"Potentially dangerous object"

Both are Adware Toolbar.CJ
Typically I would remove these by clicking 'remove all unhealed infections'. But when I do, a warning pops up saying that forced removal could cause system instability or crash, and it gives me an option to remove anyway. Is it safe to forcably remove these infections?
And what kind of infection is that anyway? Thanks!

Answer:AVG, forced removal.

The detected _restore{GUID}\RP***\A00*****.xxx file(s) identified by your scan are in the System Volume Information Folder (SVI) which is a part of System Restore. The *** after RP represents a sequential number automatically assigned by the operating system. The ***** after A00 represents a sequential number where the original file was backed up and renamed except for its extension. To learn more about this, refer to:Restore Point ForensicsForensic Analysis of System Restore Points in Microsoft Windows XPSystem Restore is the feature that protects your computer by monitoring a core set of system and application files and by creating backups (snapshots saved as restore points) of vital system configurations and files before changes are made. These restore points can be used to "roll back" your computer to a clean working state in the event of a problem. This makes it possible to undo harmful changes to your system configurations including registry modifications made by software or malware by reverting the operating systems configuration to an earlier date. See What's Restored when using System Restore and What's Not.The SVI folder is protected by permissions that only allow the system to have access and is hidden by default on the root of every drive, partition or volume including most external drives, and some USB flash drives. For more detailed information, read System Restore Overview and How it works and How antivirus software and System Restor... Read more

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I have auto updates turned off and yet I keep getting pop-ups to update to 8.1. Now I've finally gotten the one that doesn't give me an option to say no. How do I stop 8.1 from being forced on me?And for those who think I'm out of my mind for not wanting 8.1, I can't upgrade to it because it causes problems that no one seems to know how to fix (unexplained low resolution in certain places and significant speed decrease). I'm stuck with 8.

Answer:How to keep from being forced to update to 8.1?

Quote I'm stuck with 8.You said it. MS does not want to support windows 8. The objective now is to push Windows 8.1 until the next windows version is ready. That has been reported earlier. Here is yet another report that confirms the fact.Microsoft stops selling Windows 7 versions, Windows 8 QuoteWindows 8 is also no longer available at retail from Microsoft, as the Redmond-based giant just wants it to go away at this pointPut another way, 8 and 8.1 are effectively two different systems.IMHO the best  you can do is find all your install DVD/CDs and backup all your stuff and prepare to a do a clean install of version 8.1 and live with it. EDIT: If you are a MSN member, you might get a free 90 days version of 8.1 and maybe install it again after the 90 days are up. That would get you into the next year and maybe then MS will have some kind of special offer.

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Question: forced shutdown

When I turn my computer off I get the error: 1 program need to close: Iexplorer.exe
Which I don't have it open. Even if I opened it I closed it. This started doing this today. Any ideas what to do?

Answer:forced shutdown

I would probably check for toolbars that have been installed to Internet explorer. Usually has to do with online sevices that update a particular webpage or service on the machine.

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Question: Forced Upgrade

What updates from MS am I looking for to delete so that I can stay with windows 8.1; which I love and not let MS sneak windows 10 into my setup ?What numbers am I looking for to delete fast  -  thanks

Answer:Forced Upgrade


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Question: forced shutdown

My computer will not shutdown. I have to hold the power on button to shut down.

Answer:forced shutdown

To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.

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Question: Forced slowdown?

For my first post this may be a bit silly; not an emergency, just an oddity.
Seems like every so often (as in just now) my system starts to run slower and slower (it had been doing so for several hours today and I once again rebooted). Killing processes doesn't help and eventually I have to reboot. Windows then installs updates and all is well until the next time.
As far as I can tell this is always when there are updates that need to be installed. Seems as if the slowdown is forced on the system so that there will be a reboot. This is a real PITA if/when I am in the middle of something that takes a lot of concentration
As I say, it's just happened again. After a reboot (and updates installed), all is well.
Anyone else see this? I don't think I am being paranoid - if that means anything.
At the point I rebooted only 2+Gb/8Gb of memory were is use, but cursor movement was really slow - almost unusable.
I am running Win7 Home edition SP1 64bit. I can provide full specs, but that doesn't seem to be the issue.
I scan with Malwarebytes and Spybot S&D daily and use AVG for the rest of my security, so I think my system is clean.
Any thoughts?

Answer:Forced slowdown?

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post.

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I'm happy and content with Windows Live Messenger 2009.I recently gave the beta for Windows Live Messenger 2010 a go... and while it's still a beta, the overall idea of it is too overwhelming for my own personal taste.Facebook integration, myspace intergration... it's just too overwhelming... it's as if they're trying to do too much with it.There's a button to simplify the interface... but it's too glitchy at this present time.Also the exclusion of custom names really annoys me; you can only use your real name.What I'm aiming to find out, is will I be forced onto this new version of messenger when the final release arises?If it does, I will be switching to aMSN.Thanks in advance.

Answer:Will I be forced onto WLM 2010?

The theory behind new versions is that they are an improvement on the previous one. Mostly they are, but I agree with you that they are not always. Anyway, to answer your question, you will not be forced to upgrade to the 2010 version.

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I am using Windows Vista and recently my computer (Toshiba Satellite) has been forcing me to logon using a fingerprint swipe. The logon screen does not even come up. If I do not use my fingerprint, it goes into BIOS and asks for the password, which I do not know. I have no idea why it started doing this. Any ideas?

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Question: Forced Upgrade

What updates from MS am I looking for to delete so that I can stay with windows 8.1; which I love and not let MS sneak windows 10 into my setup ?What numbers am I looking for to delete fast  -  thanks

Answer:Forced Upgrade


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Firefox 34 doers something I do not like. So Install 28 and got it back the way I like it. But just now it reverted back to version 324. Why am I being force to use a version I do not like?Specifically, the search bar no longer  makes it easy to change engines. I want it the way it was. Like it used to be.   

Answer:Forced to use FireFox 34.

Automatic update must have been enabled. Turn of these setting : (Tools > options > Advanced > update)

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This morning I have the dreaded 'Upgrade to W10' showing in Windows Update. I HAVE DONE NOTHING TO INVITE THIS. I never accepted the invitation for W10 and used Shawns reg tweak to remove the GWX icon a few months ago.

Yesterday I did install KB3083711 (update to Windows Update) BUT NOT KB3035583 which was another W10 compatibility update. Has KB3083711 some other hidden function ?

MICROSOFT. THIS IS NOT ACCEPTABLE. I do not want W10 on this PC. This PC has not been able to install W10. Dell say this PC is not suitable for W10.

Whinging here won't achieve anything, I know that, but I am seriously considering rolling back to way before all this W10 stuff started and turning OFF Windows Update.


W10 makes me feel that the PC isn't mine anymore... I have no control over what Microsoft are foisting on me.

I would have liked to have seen an opt out update be issued that would take users like myself out of the W10 loop.

EDIT... One important bit of info. I have Windows Update set to notify only. Seems that was no barrier in this case.

Answer:Upgrade to W10 FORCED UPON ME.

You should let it go through and then get a lawyer and sue them for loss of productive time loss of data, emotional pain and what ever else comes to mind. No should mean NO! Maybe hacking laws or what ever could apply, because they are making unwanted changes.

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Question: Forced Shutdown

Everytime I go to Restart or Shutdown I am getting a forced showdown screen before Win 7 shutsdown. This is with all processes that I can control closed.

Here is what was running on my last shutdown:

I don't see anything out of the ordinary in that list to cause a forced shutdown. When I get the forced shutdown, I have tried to pause to see what process is causing the forced shutdown, but it never pauses and is gone so fast I can not read the process name.

If anyone has any ideas I would appreciate some help.

Answer:Forced Shutdown

Quote: Originally Posted by huffman

Everytime I go to Restart or Shutdown I am getting a forced showdown screen before Win 7 shutsdown. This is with all processes that I can control closed.

Here is what was running on my last shutdown:

Attachment 214284

I don't see anything out of the ordinary in that list to cause a forced shutdown. When I get the forced shutdown, I have tried to pause to see what process is causing the forced shutdown, but it never pauses and is gone so fast I can not read the process name.

If anyone has any ideas I would appreciate some help.

Go to start and type in msconfig and hit enter. Go to the startup tab and disable everything except your antivirus. Youwill get that message again when you reboot for the first time after you click restart now in msconfig. Try rebooting after the first reboot since you ran msconfig. This should improve computer performance and keep Windows from showing that message. If that dosn't help, adjust the wait to kill timeout setting as shown here: Shut Down -Speed Up

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Hi everyone, im new here

Since January, my notebook computer has been turned off mysteriously, espeically when im running some games such as Counter-Strike. This situation has stopped for a couple of months but is now really pisses me off

Is it because of some remote control software? is it because im overworking my computer?? I have no idea where to search for logs and things, so please provide me with your help, thx

Answer:Computer Forced Off?

It's probably an over-temperature situation forcing a shutdown. Hard to say more w/o knowing the exact make and model. Some of them had problems which are fixed by bios and monitor software updates. Does it game well at the Hockey Rink?

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Ok, this has now happened no and when I was lookng at one article on When the page loads it shows below it has finished loading the page, but show a white page, then quickly loads this dell search page. The address for the website that it could not find this time on rivals is:

I don't know why it would possible only do this on a few pages, and Go The Power, this is the previous problem that I was having, where I was told to download and use all those programs.

Here is a screenshot of the search page that I took a little over a month ago when I had the same problem. I stopped going to where I normally had the problem so I never knew if it really went away or not. I went there actually once after I had run all the programs and had no problems that one time.

Answer:Forced to different site

Hello again

To me it sounds like you could still be infected:

I would recommend that you go here; read and follow the instructions very carefully; then, post all the requested logs and information; as instructed, to here. (Just click on the coloured links.)

Once done, please be patient, as the Security Team Analysts are usually very busy; one of them will answer your request as soon as they can.
Good luck

Please also remember DO NOT post your logs in this thread, please start a new thread here. (Just click on the coloured link.) and post the logs.

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Hello! New here. I have been googling a lot lately trying to find help to the problems that plague me and this forum seemed to pop up a lot... so hopefully you guys can free me of my problems

I am being effected by both BSOD and spyware

Acer Aspire 5542 laptop
Windows 7 Home x64bit
I have had the laptop for a little over a year
the copy of windows 7 is OEM

I have ran spybot, AVG, and RUbotted (in both standard mode and safe mode) and to no avail have my problems been fixed.

The most frustrating problem is when I google something. I click one of the search results, the page will begin to load, and then it will stop loading and start loading another website. It redirects me all over the place... from AOL to dailymotion.

I will get pop up ads occasionally that will open in a separate tab (using firefox). The ad that reoccurs the most is a very shady looking walmart advertisement. The Walmart logo is not official and it is only in blue text. A timer then starts and tells me I have 60 seconds to complete a simple 3 answer quiz.

I'm not sure if this is in the right section or not... but i'll put it here regardless!
I am HAUNTED by BSODs. The errors that are given always vary... from 0x0000ea/3b/fffff and so on. I cannot figure out what it is. When it occurs for the most part is random. Sometimes I will be hit by the BSOD time after time on boot. Other times will be after I boot, it will occur when I open firefox. Doesn't normally happen when I'm gaming so I don'... Read more

Answer:Please help me before I'm forced to reformat!

Oh, if this forum is dedicated to BSOD help, then please ignore the part about the spyware!

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Question: Forced to upgrade.

I got a 4870 X2 and for some reason my mobo decided to crap out on me (not sure it's my fault or not, I wasn't using an anti-static wristband but made sure I was grounded and don't think I shocked anything).

So I went ahead and ordered these: - ASUS P5Q Pro LGA 775 Intel P45 ATX Intel Motherboard - Intel Motherboards - Intel Core 2 Duo E8400 Wolfdale 3.0GHz 6MB L2 Cache LGA 775 65W Dual-Core Processor - Processors - Desktops - ARCTIC COOLING Freezer 7 Pro 92mm CPU Cooler - CPU Fans & Heatsinks

Should be much better than my current setup. I accidentally got the 965G version of my mobo instead of the 965P version about 1 3/4 years ago when I first got my E6600. It couldn't overclock for anything, (has a hard time even reaching a 400 Mhz overclock).

I hope to hit at least 3.6 GHz Needless to say I'm pretty much broke now.

Answer:Forced to upgrade.

Bah.. we lost another one..

I've built three computers so far w/ no wrist band.. Fine so far.. Just give it a mist of static guard before and after.. or every 20 minutes..

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So it's TRUE that they are forcing windows 7 & 8 users.
This is ridiculous! Sorry for the anger btw but i had to bring this
to people's attention. I do not want windows 10 for several
reasons. Some being personal. Am i the only any one who finds this
disturbing also how avoid this update besides turning off automatic
updates? Personally they've tried to get me through streaming on
a download when i needed a framework but it was a pathetic attempt
and i quickly deleted the .exe.

Answer:Are you serious right now?(Windows 10 forced)

Hello Aunoni, and welcome to Seven Forums.

Windows 10 is not being forced on you. If you don't want to upgrade to Windows 10, you don't have to.

Upgrade to Windows 10 Update - Enable or Disable in Windows 7 or 8.1 - Windows 10 Forums

Get Windows 10 Icon - Remove from Taskbar in Windows 7 and 8.1 - Windows 10 Forums

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Question: Forced To Sign In

Hello All, I have a laptop and a netbook both running 8.1 I upgraded from 8 but the upgrade forced me to create an account (Shades of Mac there) I didn't mind because I have always had great help from Microsoft. The problem is that I now have to sign in whenever I boot my computers and I don't wish to do so, how can I change this ? I would like to say in conclusion that I am a big fan since the advent of 8.1 as you can choose to boot to desktop if you want and then flip between the two it's becoming a truly universal system.

Answer:Forced To Sign In

Local Account - Switch to in Windows 8

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I have been running v1607 and had Windows Update set to defer FEATURE Updates.
Today I see one of the Updates Windows Update is telling me to download is Version 1703. Isn't that CU that I did not want and is there any way to stop it?

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Question: Forced resolution

yeah i have a hp notebook and the video capabilities for it just down right suck. I have an ATI IGP345m video card or on board if you call it that. and i can't go higher than 1024x 768 which is gigantor on my 15inch screen so if i put it higher i have to scroll around on the screen. I was wouldering if anyone had a hacked IGP driver for it or knew of a way around it.

Answer:Forced resolution

I have the same problem on my Acer notebook. Does 800x600 fine but 1024x768 you have to scroll around the desktop to click different parts. I'd be interested in a resolution if anyone has one.

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Could someone please advise which need fixing ??Many Thanks!Logfile of Trend Micro HijackThis v2.0.2Scan saved at 19:16:34, on 30.10.2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Analog Devices\Core\smax4pnp.exeC:\Program Files\Eset\nod32kui.exeC:\Program Files\Acronis\TrueImage\TrueImageMonitor.exeC:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exeC:\Program Files\Java\jre1.6.0_01\bin\jusched.exeC:\WINDOWS\VMSnap3.EXEC:\WINDOWS\Domino.EXEC:\WINDOWS\system32\acluiw.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\MSN Messenger\MsnMsgr.ExeC:\WINDOWS\sv.exeC:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exeC:\WINDOWS\runsql.exeC:\WINDOWS\system32\acluiw.exeC:\Program Files\SpyCatcher\Protector.exeC:\Program Files\Common Files\Acronis\Schedule2\schedul2.exeC:�... Read more

Answer:Forced Url In Ie, Impossible To Get Rid Of It.

Welcome to the BleepingComputer HijackThis Logs and Analysis forum puertorico My name is Richie and i'll be helping you to fix your problems.Your version of Sun Java is out of date.Older versions have vulnerabilities that malware can use to infect your system.Please follow these steps to remove older versions of Sun Java,and then update.1. Download the latest version of Java Runtime Environment (JRE)2. Scroll down to where it says 'Java Runtime Environment (JRE) 6 update 3'.3. Click the "Download" button to the right.4. Check the box that says: "Accept License Agreement".5. The page will refresh.6. Click on the link to download 'Windows Offline Installation, Multi-language' and save to your desktop.7. Close any programs you may have running - especially your web browser.8. Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.9. Check any item with Java Runtime Environment (JRE or J2SE) in the name.10. Click the Change/Remove button.11. Repeat as many times as necessary to remove each Java version.12. Reboot your computer once all Java components are removed.13. Then from your desktop double-click on jre-6u3-windows-i586-p.exe to install the newest version.Download and run Fixwareout from the link below: the reboot post the contents of the logfile C:\fixwareout\report.txt in your next reply.If you have previously downloaded ComboFix... Read more

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I have not taken the plunge yet and upgraded from win 7.

The biggest reason for me is forced updates, and mostly worrying about forced updates from nvidia drivers.

Before I upgrade is there a hidden way in the registry to turn off forced updates?
what happens if you run into a bad nvidia driver update can you downgrade that driver manually but then will it auto update?

Answer:win 10 forced updates

You can go into Control Panel\Hardware and Sound\Devices and Printers, right click your computer icon and click Device installation settings, then choose to never install drivers from Windows Update.

If you are running older hardware which hasn't had recent driver updates I would recommend not doing this. Some updated drivers are only available through Windows Update. I've seen both Intel and AMD video drivers, for old hardware, delivered through Windows Update that are not available to download otherwise.

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I've had a Windows 8 PC for some time now. Everything works fine on it. I get the nag to upgrade to 8.1 every now and then, but I always dismiss it. Today, when I woke up the computer, it told me the update was ready but I had to reboot. My only choice was to postpone the reboot. I didn't really want to update it because, as I said, it was working fine. It gets along with my home network, etc. I went ahead and told it to "reboot now" since any other option was just putting off the inevitable.

It's at 78% setting up now. What can I expect?

My concern is that I also have a laptop that I use more often that also only has Windows 8. I get the nag to upgrade on it as well. I'm concerned I'm going to turn it on one morning and be forced to upgrade it as well.

Answer:PC just FORCED Windows 8.1. Now What?

If Windows Update started the download and install then the required previous updates had been done, shouldn't be a big problem. I've done a Desktop and a Notebook without issues.

By the way, I think there was something about the Update to 8.1 would be automatically pushed if one hadn't gotten it yet.

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Question: forced shut down!!

hi every one... I just bought a new hp laptop with inbuilt windows 8...I don't have much knowledge of computer....and windows 8 is quite different....
my laptop is jus 25 days old but in these 25 days I had to forcefully shut it down 8 times by pressing the power button few seconds since it froze...
I just want to know how bad it is to forcefully shut down laptop this frequently??? how can I avoid it or solve it and what are its effects??

plssssssssssss help.... very worried!!!!

Answer:forced shut down!!

type on the start screen, Change what power buttons do,...go into the power settings and uncheck the Fast Startup option and save. You may have to use link at top to change settings that are grayed and unavailable.

Fast Startup - Turn On or Off in Windows 8

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Ok, this has now happened no and when I was lookng at one article on When the page loads it shows below it has finished loading the page, but show a white page, then quickly loads this dell search page. The address for the website that it could not find this time on rivals is:

Here is a screenshot of the search page that I took a little over a month ago when I had the same problem. I stopped going to where I normally had the problem so I never knew if it really went away or not. I went there actually once after I had run all the programs and had no problems that one time.


Deckard's System Scanner v20071014.68
Run by Beavis on 2008-01-12 23:45:36
Computer is in Normal Mode.

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.

-- Last 5 Restore Point(s) --
81: 2008-01-13 05:45:53 UTC - RP593 - Deckard's System Scanner Restore Point
80: 2008-01-12 04:25:45 UTC - RP592 - System Checkpoint
79: 2008-01-11 01:03:52 UTC - RP591 - Installed Java(TM) 6 Update 3
78: 2008-01-10 08:01:10 UTC - RP590 - Made by Registry Mechanic O
77: 2008-01-10 07:16:01 UTC - RP589 - Made by Registry Mechanic O

... Read more

Answer:Being forced to different site


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