Computer Support Forum

Symantec tech support via email--where?

Question: Symantec tech support via email--where?

There used to be a well-hidden location on the Symantec Web site where SOME assistance with their software could be handled by email--anyone know if that still exists--I could not locate it.

I need their help to determine how to solve the inability of the latest LiveUpdater to successfully update the Norton 2005 AntiSpam Components and Norton 2006 Norton AntiVirus Norton Program Update (English).

Although I have been a loyal Norton user since Peter Norton started the company, I will NEVER use their products again.

It is also amazing that with updated antivirus definitions, one or two of the new Zlob Trojans got into my computer and Norton could not find them or keep them out, although Panda and Ewido's online scans found these Trojans once my computer was infected.

MikeSp

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Preferred Solution: Symantec tech support via email--where?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Symantec tech support via email--where?

could this be what you are looking for? like you said it is hard to find. it is the closest i could come.

http://www.symantec.com/feedback/webmaster.html

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Norton discovered a virus on my computer yesterday named W32.HLLW.Gaobot.gen

I could not repair, so I tried to download 'fix' file and I couldn't get on the Symantec website. I can't run liveupdate, and no matter what site I go to to get to Symantec it says not found.

I went to my neigbors and downloaded the fix, did the fix, reformated my hard drive and loaded XP home, (needed to do this and thought might as well now) got everything reloaded, installed, no problem, except the Norton, still can't live update or even get on their site

This morning I woke up to find my Norton open, saying I had the same virus again, I again, did the fix, says it is fixed but still cannot get on Nortons site?

I don't know if settings are wrong, I messed with everything under the internet security, added norton/symantec as trusted sites. I would like to just email symantec tech support, but I can't find their email address anywhere, I have even tried to guess at what it is but they came back

HELP...please someone, tell me how to fix my problem or let me know the tech support addy.

Kindest regards,
Christine
 

Answer:need norton/symantec tech support email addy

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Norton discovered a virus on my computer yesterday named W32.HLLW.Gaobot.gen

I could not repair, so I tried to download 'fix' file and I couldn't get on the Symantec website. I can't run liveupdate, and no matter what site I go to to get to Symantec it says not found.

I went to my neigbors and downloaded the fix, did the fix, reformated my hard drive and loaded XP home, (needed to do this and thought might as well now) got everything reloaded, installed, no problem, except the Norton, still can't live update or even get on their site

This morning I woke up to find my Norton open, saying I had the same virus again, I again, did the fix, says it is fixed but still cannot get on Nortons site?

I don't know if settings are wrong, I messed with everything under the internet security, added norton/symantec as trusted sites. I would like to just email symantec tech support, but I can't find their email address anywhere, I have even tried to guess at what it is but they came back

HELP...please someone, tell me how to fix my problem or let me know the tech support addy.

Kindest regards,
Christine
 

Answer:Need help or Norton tech support email addy

Closing triplicate, please post only once.

http://forums.techguy.org/showthread.php?t=223675
 

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Norton discovered a virus on my computer yesterday named W32.HLLW.Gaobot.gen

I could not repair, so I tried to download 'fix' file and I couldn't get on the Symantec website. I can't run liveupdate, and no matter what site I go to to get to Symantec it says not found.

I went to my neigbors and downloaded the fix, did the fix, reformated my hard drive and loaded XP home, (needed to do this and thought might as well now) got everything reloaded, installed, no problem, except the Norton, still can't live update or even get on their site

This morning I woke up to find my Norton open, saying I had the same virus again, I again, did the fix, says it is fixed but still cannot get on Nortons site?

I don't know if settings are wrong, I messed with everything under the internet security, added norton/symantec as trusted sites. I would like to just email symantec tech support, but I can't find their email address anywhere, I have even tried to guess at what it is but they came back

HELP...please someone, tell me how to fix my problem or let me know the tech support addy.

Kindest regards,
Christine
 

Answer:Need help or Norton tech support email addy

Closing duplicate, please post only once.

http://forums.techguy.org/showthread.php?t=223675
 

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I've been on their site for a half hour now and can't find how to contact them about the problem I am having with AOL. All I can find is useless "knowledge bases" and non-technical support. UGH!!!

Thanks!
 

Answer:What's Symantec's technical support email addy?

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does any one know the email address for google mail tech support.

I have poured over their site and cannot find any way to actually contact them. It always ends up joining the forum.

My wife has a spam mail problem and after some testing I can isolate the problem to the google mail site. The problem as been reported on the google user forum but as these posts are over a month old and there as been no comment on the furum from google themselves I need to draw their attension to it.
 

Answer:google mail tech support email address

Good luck.
I too could not find a way to contact them via email.
They used to be friendly once upon a time.
 

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I'm sorry to write this kind of issue here on a public forum, but was forced to and I can see that I'm not alone In a short words ... after a long service repair of my Yoga 710 and a long way of proveing to the seller that the hardware has a defect (fan is blowing straight to the microphone making noise), I've got money refound on 03.04.2017 !Total time that I was without funds and without a laptop lasted from 10.01.2017 to 03.04.2017 (83 days, including Lenovo Service Support - 32 days). I have got only one sorry word from Lenovo nothing more. That's all for my effort to contact them, explain everything, loosing my nerves, all invonvieniences at my bussiness etc. I asked finally what will you do if I want to buy new Lenovo product in the future (maybe small discount for me) but didn't get answer until today...Where should I write an email concerning complaint about Tech Support  ?  

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I have a T430s laptop and it is less than 6 months old. It starting getting blue screens within a month of purchasing it. Technical support has been helpless in trying to fix the laptop. First, tech support told me to turn update my computer daily. Then another tech support employee told me to turn OFF my auto updates. This did nothing and over a few weeks the blue screens progressively got worse. Next, tech support told me to run a diagnostic on my computer which turned up nothing. Then, they tried giving me recovery discs and a new hard drive. After that failed they took it in to replace the system board which made the blue screens worse. Then they sent me MORE recovery CDs to try to fix the problem and that also made the blue screens worse. I called tech support after this and they said they would send in a request for a replacement laptop. I was told I would hear from someone in a couple days. FIVE days later I got a called from someone asking if I wanted a replacement and I said yes. Then I was told I had to wait two more business days to get contacted about it. Another 3-4 business days later, someone called me to tell me that they would NOT be replacing the laptop despite the fact tech support could not fix the laptop. After calling tech support once again, I was told that they wanted me to send in my laptop again for up to 7 business days! This is completely unacceptable. I have had problems with this laptop almost the entire time I have owned it and no one knows... Read more

Answer:T430s constant blue screen and no help from customer support or tech support. Help!

What are you running when you get the blue screens?  (operating system and applications)
 
Are there messages in the event log when it crashes?

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I keep receiving calls from fake MICROSOFT Tech support with various telephone numbers. Strange, they do not show up in my phone on line logs. They wanted me to go to FASTSUPPORT\763721586 ( do not use  these numbers). It is a company  called FASTSUPPORT.com. they also give you a complaint department where you can enter the number that you feel is causing you problems, the number of the LOGMEINRESCUE type remote access code. of course it is clear to them that you are suspicious and they will get rid of the  phone operator who didn't succeed. So do not bother to leave any complaint.

Answer:FAKE MICROSOFT TECH SUPPORT IS COMPANY CALLED FAST SUPPORT

Appears you are dealing with a well known scam.Microsoft does not make unsolicited phone calls, display pop-up alerts in your browser to call a support number or send unsolicited email messages to request personal or financial information or to fix your computer.Avoid scams that use the Microsoft name fraudulentlyIs that call from Microsoft a scam?Tell Your Relatives: No, Microsoft Won’t Call You About Your ComputerMicrosoft calling? Mind the tech support scammer!Tech Support Scamming through unsolicited phone calls, browser pop-ups and emails from "so-called Support Techs" advising "your computer is infected with malware", “All Your Files Are Encrypted" and other fake "alert messages" has become an increasing common scam tactic over the past several years. The scams may involve web pages with screenshots of fake Microsoft (Windows) Support messages, fake reports of suspicious activity, fake warnings of malware found on your computer, fake ransomware and fake BSODs all of which include a tech support phone number to call in order to fix the problem. If you call the phone number (or they called you), scammers will talk their victims into allowing them remote control access of the computer so they can install a Remote Access Trojan in order to steal passwords and other sensitive personal information which could then be used to access bank accounts or steal a person's identity.These are a few examples.Call Windows Help Desk Immediately Tech Support Scam Fake Your com... Read more

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I currently have windows xp and this security alert screen comes up that reads
your computer is at risk in the following area:
firewall protection is turned off
open your norton product to resolve these issues
to prevent duplicate security status alerts use my existing norton product alerts and turn off redundant windows security alerts.

I don't have the norton antivirus cd because it came with my computer when I bought it.
 

Answer:how to get rid of a symantec security tech

To resolve this issue I believe you will either have to update NPF to conform with XP SP2 standards or open the XP SP2 Security center (> Control Panel) and do the following:

Select "change the way Security Center alerts me" and remove the check for the firewall under "alert settings".

The XP SP2 firewall should be enabled by default, but verify that is the case if you are not using Norton Personal Firewall.
 

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When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine.
Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost $39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again.
I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the br... Read more

Answer:Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

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I have a Thinkpad T450s and it is just over a year old. It still has 3 more years of warranty. Edit: Warranty type: TPJ (This product has a four year limited warranty which includes a warranty upgrade. This product is entitled to parts and labor and is entitled to Depot service).Recently the lenovo solution center gave an critical error for the HDD (Read test failure) and I submitted an online request reporting it. Without even sending me an email or contacting me, they sent me a new part and gave me zero information about it. Apparently every other person can replace a HDD now!  I have created 3 more cases calling their tech support to send the laptop for a depo repair. Everytime the request is rejected 'at the vendor' according to the customer care. Neither the customer care people or tech support can tell me why. Every time they create a new case, tell me I will receive a depo bag nect day, and I dont receive anything, have to call depo customer care and on hold for minimum 40 minutes, only to hear that the case has been rejected they dont know why.One tech support told me now I have to send the new part back before creating a new case, otherwise it will be rejected again. but he does not know how I can send the new part back. The return label sent to me was for the faulty HDD.Can anyone help? What is the point of paying for warranty if I receive this type of service? 

Answer:HORRIBLE tech support and warranty support

You do not state which type of warranty you currently have, there are a few which will affect how TS will or can respond. I hope you get this resolved to your satisfaction...





T61, 6465, Vista

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What is wrong with MS Tech Support, they say they dont support One Drive. I cannot connect to One Drive with any of my Windows phones, iPhone, or Android cell. I called tech support and they told me they are not trained to support One Drive for cell phones. I have spent lots of money on my equipment to be told they do not support it.

Answer:What is wrong with MS Tech Support, they say they don't support One Drive?

Did you go here?https://onedrive.live.com/about/en-us/support/

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hello to everyone!!

im working as a tech support agent for one of the biggest ISP in the US.. its a good paying job and also very challenging.. i use to troubleshoot internet connection issues for residential accounts (1 pc only) and for all other issues that i get, i browse for similar issues on the forums of this site.. well, most of them came pretty handy (esp for the security forums).. now, i got transferred to the networking department and im in a total loss!! i can do simple troubleshooting and install assists for new networking users but i really need help in issues like:
1. remote access/ port forwarding
2. invalid IP addresses on the wireless devices
3. file and printer sharing
i was browsing through all the topics but i cant find any.. if there is someone out there who can help me with this issue and give me some pointers on how i am going to do this in an easier way.. i would really appreciate any assistance..

thanks in advance!!
foxxy
 

Answer:tech support in need of extra support

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Microsoft Windows Technical Support Phone Number 1-800-723-4210
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hijack this log

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 8:34:01 AM, on 10/21/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nslsvice.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Citrix\ICA Client\ssonsvr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\hpq\HP Wireless Assistant\HP Wireless Assistant.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Altiris\Altiris Agent\AeXNSAgent.exe
C:\Program Files\Altiris\Carbon Copy\shellker.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\program files\notes\ntmulti.exe
C:\Program Files\Symantec AntiVirus\SavRoam.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\iPass\iPassConnect\downloader\ipccheck.exe
C:\Program Files\HPQ\Shared\hpqwmi.exe
C:\WINDOW... Read more

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Question: Tech-Support.

Thought this was funny, lol.

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Question: Tech Support

I am looking to buy a New PC for my parents, as I've had bad experiences in the past with terrible helplines, I want to check out reviews for some of these helplines before buying . Does anyone know where i can find this info?

Answer:Tech Support

You will not find any helpline reviews that are conclusive or objective. I have used Evesham and Dell helplines in the past and these were excellent but others might disagree. This forum is a better helpline IMHO.G

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Am having problems with a mercury router, yet when trying to get in contact with the company, I am thrown all about the world, and still no help. Not even a reply to my emails! Does anyone have any ideas what I should do next?

Answer:Does anyone know how to get tech support?

sorry, will re-post in consumerwatch

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Question: PNY tech support

I have a pny fx5200 graphics card just over a year old and teh fans giving up. Now i know it would prob be better to jsut get a proper fan but as its still under warentee...the problem i have is PNY tech support... or the lack of it! i cant find a way to contact them and get a response! i used teh websites form and also tried to call their tech support number ( which is in france btw and answering machine told me that after i rung!)Still not got a reply... so anyone got any numbers for uk tech support or any other way i can get this solved?At the mo the card is being run with wd40 being squirted in every couple of days

Answer:PNY tech support

PNY Technologies United KingdomWentworth House23 The CausewayStainesMiddlesexTW18 3AQTel : +44 (0)1 784 225 703Fax: +44 (0)1 784 225 701Email: [email protected]

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Question: Tech Support

What do I use to remove mall where from my Windows 8 PC. ?
 

Answer:Tech Support

would you read the following
http://forums.techguy.org/virus-other-malware-removal/943214-everyone-must-read-before-posting.html
and post the logs required

I will then move to the virus / malware forum for assistance from a virus/malware expert
Note it can take up to 48 hours to get a reply as they are very busy in that forum and only authorised members are allowed to reply
 

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For greyknight17:

The greyknight quests in troubled lands
Where truth is hid in shifting sands;
Elusive demons there do dwell
Of deadly might and visage fell,
Wresting power from local lords
With blue screen shields and pop up swords,
They lay waste to all they see,
Leaving nothing as it used to be;
But with bright sword and favored lance,
Our champion makes the devils dance
To a tune they hear and can’t resist,
Something like: “Stop and desist”,
And in the end, their fate is writ
With mighty scans and combo script
And so with bow and courtly praise
A toast to you, greyknight, I raise:
“Thank you sir for work well done,
Evil slain and battle won;
The blue screen of death is banished here,
And we’re computing now without fear.”



I didn't get to drag a notepad file on top of Combofix like so many others.

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Question: Tech Support

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) XP 2600+, x86 Family 6 Model 8 Stepping 1
Processor Count: 1
RAM: 767 Mb
Graphics Card: NVIDIA GeForce FX 5500, 256 Mb
Hard Drives: C: Total - 109915 MB, Free - 42983 MB; D: Total - 4538 MB, Free - 690 MB;
Motherboard: ASUSTeK Computer INC., A7N8X-LA, Rev 1.xx, X312345678
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated: Yes, On-Demand Scanner: Enabled
 

Answer:Tech Support

thank you. I understand!
 

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I've searched all over the internet, but can't seem to find DFI's number for technical support. Site's like newegg insist they have one, but don't list it. Does anyone know or can find it? Thanks

Answer:DFI tech support #?

You couldn't find it using Google, this was the first listing:

http://i12.photobucket.com/albums/a2...9/dfiphone.jpg
(Posted as a link due to large resolution size)

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Question: tech support

my mcafee says i have 2PWS-LegMir(trojans)that cannot be removed why is that.and how do i remove them?

Answer:tech support

Have you tried to remove them manually?

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ThinkVantage suggested some system updates. I ran them and now my laptop is almost useless. I called Lenovo at (800) 426-7378 but, because I am out of warranty, they won't help me even if I pay. Please, does anyone have advice?

Answer:How does one get tech support?

can you be more descriptive regarding the problems you are facing?i.e. what did you install and what problems are you experiencing?

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Hi
Here is the problem I can't even get to this forum on my main computer to get help. I was gone out of town on a fishing trip and let some people stay at my house now my main computer is screwed up. web pages keep redirecting and any web page that i try to go to like this one just comes up web page not found or it redirects you. one of the idiots that stayed removed avg and installed avira which i know is good but it wont pick up anything wrong i would like some help but like i said i can't get to this forum to get help any ideas????

skid

Answer:can't even get to tech support

Please follow the instructs from this webpage (sticky):

http://www.techsupportforum.com/secu...oval-help.html

You shall have a proper set of logs for us after that. Someone shall be along shortly

* Kindly note that threads without the proper logs shall likely be ignored.

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Hello everyone. I applied for a tech support job with my local ISP. I have no schooling, just computer knowledge as a hobby for 10 years. I troubleshoot all my friends and family's computers pretty well. What kind of short term schooling could help me land a tech support job? I feel I have the knowledge but could use a basic course to put on my resume. Any other advice on computer jobs that are a good start to a new career? Thank you.
 

Answer:ISP Tech Support Job

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Does anyone happen to know an AMERICAN technical support hot line for Hewlett Packard?
 

Answer:u.s. tech support for hp

Are you experiencing some difficulty communicating with them? Try the advice given here: http://gethuman.com/english.html
 

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Question: TECH SUPPORT

My computer has become very slow in loading programs such as Firefox. Once it is loaded it doesn't work smoothly as before. Not Responding message appears and everything stops working for a while. Scrolling also doesn't always work. Sometimes the arrow changes to the hourglass and stops working. After a while it changes back to the arrow again and so it continues.

Quite regularly I get the "script not working" message window in the middle of the screen with "continue" or "cancel" options. Sometimes it is the Shockwave plugin and at other times it is Google or other script. And often the end program command doesn't work. For the last few days, script error message for Internet Explorer comes on at powering up.

I have been thinking of reloading Windows but with no more Microsoft support for XP I don't know how I am going to get the updates.

I know the laptop is very old(2001) but I really use it mainly to check emails. Any help in resolving the above issues would be highly appreciated.

Thank you.

Sincerely,
shafiahmed

Answer:TECH SUPPORT

First off, All updates are available for Windows XP and will continue to be available till the end of time. There will just not be any NEW updates for XP. I just installed XP on an old computer 2 days ago and ran all of 142 Windows Updates.
As for your current installation, try running a Clean Boot. If this works then add one startup item at a time, restarting each time till the computer becomes unresponsive, then you know what the problematic program is.
Also, go to Start/Run and type chkdsk C: /R and press enter, in the command prompt type a Y for Yes and reboot the computer. Check Disk will go thorough 5 stages and takes some time. It will check your HDD for integirty.

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I have been getting screens, such as the one attached on several occasions. When I call tech support we have to go through all the tests and nothing shows. The tech has me do a few things and he even takes control of the computer and does some things. Of course, immediately thereafter everything seems to be working fine but eventually I get this screen.  This morning, 08/10/17 the computer gave me the screen I have attached, I sent the technician the picture of the screen and he sends me this response
"Thank you for contacting Dell Technical Support. We appreciate the opportunity to work with you to help ensure you continue to enjoy the use of your Dell system. ?? Please contact Dell Technical Support any time at 1800-624-9896 for quick resolution Service Request Number 951652777
 
Please contact Dell Technical Support any time at 1800-624-9896
please have your service tag or express service code ready. You could also resolve your issues by logging onto our support site www.support.dell.com for basic troubleshooting assistance and information related to order status, driver downloads and queries regarding your Dell system. Please allow our representative to contact you within 48 to 72 hours. Your satisfaction is very important to us. Thank you for choosing Dell."
I think my hard drive or worse, my computer is failing.  I have warranty until 01/19.  What can I do? If I keep calling nothing seems to get fixed.

Answer:No help from tech support

Remove your service request number because it may allow a scammer to access your personal info.
Always include exact PC model and version of Windows in your posts.
It's possible (1) the hard drive failed, (2)  BIOS is mis-configured, or (3) the boot sequence is incorrect.
For starters, you can power off and unplug the PC. Press/hold power button for ~15 sec. Open the case and find the cable that goes from the SATA0 connector on the motherboard (possibly a blue motherboard connector) to the hard drive. Carefully reseat the cable at both ends. Then check the power cable connection from the power supply to that same hard drive. Close up and see if it boots now.
And obviously, if it's under warranty you have to get tech support to assist. You can call them again if they haven't responded. Give whoever answers your Request number and your Service Tag. They should be able to help you.

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i trust you all will know what to do with this. i'm short of new to this so directions would greatly help.

Logfile of HijackThis v1.97.7
Scan saved at 9:50:57 AM, on 6/13/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\CasinoOnline\CsRemnd.exe
C:\WINDOWS\system32\winproc32.exe
C:\WINDOWS\system32\kx509_kfwk5.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Microsoft Reference\Bookshelf 98\qshelf98.exe
C:\WINDOWS\system32\krbcc32s.exe
C:\WINDOWS\System32\devldr32.exe
C:\Program Files\Netscape\Netscape\Netscp.exe
C:\Documents and Settings\Slik\My Documents\HijackThis.exe
C:\WINDOWS\System32\taskmgr.exe
C:\WINDOWS\system32\NOTEPAD.EXE

R1 - HKCU\Software... Read more

Answer:Tech Support - HELP!

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:confused Hey guys, I was trying to fix a PC and I'm stumped. After running Spybot and AdAware and Windows Defender, and HijackThis!, I still get random stuff pop up on my HijackThis! log every other scan. This is a workstation, so it's gonna have some stuff in there...but I'm sure you'll notice which they are.

I'm posting my log file here and if anyone can let me know what I've got to do to clean this pc, I'd appreciate it.

Thanks in Advanced.

-Alex
 

Answer:a little tech support, please...

Welcome to Major Geeks!

Run HJT and choose to do a system scan only....and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:




O2 - BHO: (no name) - {00110011-4b0b-44d5-9718-90c88817369b} - (no file)
O2 - BHO: (no name) - {086ae192-23a6-48d6-96ec-715f53797e85} - (no file)
O2 - BHO: (no name) - {150fa160-130d-451f-b863-b655061432ba} - (no file)
O2 - BHO: (no name) - {17da0c9e-4a27-4ac5-bb75-5d24b8cdb972} - (no file)
O2 - BHO: (no name) - {1f48aa48-c53a-4e21-85e7-ac7cc6b5ffb1} - (no file)
O2 - BHO: (no name) - {1f48aa48-c53a-4e21-85e7-ac7cc6b5ffb2} - (no file)
O2 - BHO: (no name) - {2d38a51a-23c9-48a1-a33c-48675aa2b494} - (no file)
O2 - BHO: (no name) - {2e9caff6-30c7-4208-8807-e79d4ec6f806} - (no file)
O2 - BHO: (no name) - {467faeb2-5f5b-4c81-bae0-2a4752ca7f4e} - (no file)
O2 - BHO: (no name) - {5321e378-ffad-4999-8c62-03ca8155f0b3} - (no file)
O2 - BHO: (no name) - {587dbf2d-9145-4c9e-92c2-1f953da73773} - (no file)
O2 - BHO: (no name) - {6cc1c91a-ae8b-4373-a5b4-28ba1851e39a} - (no file)
O2 - BHO: (no name) - {79369d5c-2903-4b7a-ade2-d5e0dee14d24} - (no file)
O2 - BHO: (no name) - {799a370d-5993-4887-9df7-0a4756a77d00} - (no file)
O2 - BHO: (no name) - {98dbbf16-ca43-4c33-be80-99e6694468a4} - (no file)
O2 - BHO: (no name) - {a55581dc-2cdb-4089-8878-71a080b22342} - (no file)
O2 - BHO: (no name) - {b847676d-72... Read more

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Question: Tech support !

I was giving my deceased grandfather's computer and it's has a password on it how do I get past it ?
 

Answer:Tech support !

Unfortunately we will not assist with that issue
One of the site rules is
Please do not ask for assistance with (or ways to bypass) a forgotten or unknown password, personal identification number (PIN) or any other type of access code that may be required on a computer, mobile device or web site. As there is no way to verify the actual situation or intent, no assistance will be provided and any such threads will be closed.Click to expand...

Please do understand that we are not doubting what YOU say, simply that we have no way of verifying that your explanation is the truth.
If for instance your computer was stolen or accessed without your permission and we enabled the person responsible to gain access to your computer, you would not be very pleased.

Sorry we cannot help
Our only suggestion is a clean install of Windows using the product key on the case of the computer if there is one.
 

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How many pins are there on a standard SCSI-2 connector?

------------------
TeChYgIrLl
 

Answer:PC Tech Support Help

50
 

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I use Firefox and Safari and when I'm on Myspace,some pages wont load all the way,right after,I get a error message and I opens another page and says Download Adobe9. I tried to download it but I can't find the download or install it
 

Answer:Tech Support,please!

two steps
for windows ask about mac or linux

1. make sure you have the newest version of firefox and or Safari

2. http://www.adobe.com/products/acrobat/readstep2.html and download

3 make sure to check the right plugin checkboxes when in stalling
 

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Question: HP tech support

Has anyone got a phone number for HP tech business support, for wide screen monitors
I've called 0134436000 and get no answer

Answer:HP tech support

Try 0800 635 0209.
Or HP.

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Question: Tech support

I have a LG X120 notebook with windows XP, will it be able to be viewed threw an HAIER LCD Television.
 

Answer:Tech support

Hi Debbie, and welcome to TSG.

If this is your computer (http://www.lg.com/hk_en/notebooks/lg-X120-L), it has a VGA video output connector.

Your TV would need to have a VGA, DVI-A, or DVI-I video input jack. The TV would also need to support at least one of the video resolutions and refresh rates that the computer can feed to the VGA connector.
 

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Question: Tech Support Guy!!

I know I know… Wrong posting BUT!

This is a scream! If you are in tech support I bet you had a day like this. Or you’re having one right now! I know that I did some years back.

A Day In The Life Of A Tech Support Guy Click Sales Guy vs. Web Dude
I know a Mod is going to move this but before you do, watch it then move it!
 

Answer:Tech Support Guy!!

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So, like most people should, I use an ad blocker. Also, like most people should, sites that you enjoy or visit a lot, you should contribute to them. This can be easily done by turning off your ad blocker for that one particular site. I did that for Tech Support Guy and the ads were still blocked.

I'm using Firefox and I started disabling some of the privacy features that I use. I disabled Tracking Protection and the ads appeared. Great.. or so I thought. There isn't anyway to disable tracking protection on a particular site. Technically, you can, but it's session based. After I close FF and start it back up, it doesn't keep my individual preference for TSG.

I wasn't sure if FF by default enabled Tracking Protection or not. I mean, if it is enabled by default, then EVERY guest user that visits TSG on FF is not seeing ads, meaning TSG is missing out on a lot of profits.

So on another computer, I completely removed FF and downloaded a fresh, uncustomized copy. Tracking Protection is enabled by default, but oddly, I now saw ads on TSG. Back to the drawing board.

I started customizing this fresh install of FF and after enabling Never Remember History, I no longer had ads. So it appears that this isn't one feature of FF blocking ads on TSG, but 2. If I disable one of the features (doesn't matter which), ads appear. It's only when BOTH features are enabled that ads disappear.

So my question is how can I allow only ads on TSG without havin... Read more

Answer:Ads on Tech Support Guy

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I have some type of virus on my computer. I keep getting pop up and unwanted icons on my desk top. I try to clear them out but everytime I go back on the internet they come back. Please give me some advise.
 

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I wanted to make this my special post, as its my 1000, and encourage all members to use their System Restore more, I keep a system restore icon on
my desktop and make a restore point everyday, I know the computer is suppose to do it, but it makes me feel better, evertime I make drastic changes or questionable downloads I make a restore point, I simply type call it rp it only takes less than 10 seconds, if everyone did this we really could cut down on our
Tech Support. Have a good day.
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
 

Answer:How to cut down on Tech Support

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Question: Tech Support Guy

To: Tech Support Guy Staff & All Other Dignitaries

I just wanna say that I LOVE Tech Support Guy. My first encounter was a few months ago, when I woke up one morning and found that my homepage had been hijacked by Searchv. I couldn't get rid of it. So I googled until I got to Tech Support Guy, and found that somebody else had the same problem. I followed the instructions and was rid of searchv. Via HijackThis. Jeez, I like that name.....HijackThis. And then came Ad-aware, and Spybot, and a whole new world was opened up to me. To top it off, it's all free. Not quite. I'm sending you guys a donation. You earned it.

pjblevin
 

Answer:Tech Support Guy

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I bought a new PSU, that came in the mail today. Once I started up the computer I discovered that my USB ports don't work. Last Friday when my video card died, my 4 year old broke the two front USB ports. The computer's manufacturer surmises this shorted out the back ports and now wants to replace the motherboard and case. Both are under warranty, thank goodness.

So now my conundrum, I didn't buy the new PSU from the manufacturer, but it is the same brand as my old one. Do I just send the box back with the new one (which lets them organize the cables ten times better than I can) or do I put the old one back in? Or do I send both? There is nothing wrong with the old PSU, it's just not powerful enough for my new graphics card, which is NOT leaving my possession!

I'm sure I'm over thinking this, I just don't want to be screwed over.

Thank you for any help or advice.
 

Answer:Does Tech Support Need both Old and New PSU?

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Just curious, does anyone know of any irc channels that would be good for asking general tech questions?
 

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Hi All,Had recently to use following ( free ) tech support who were absolutely brilliant.Well worth a visit and bookmarking - some excellent advice and some very good anti virus tools.click here click hereThey were so helpful and friendly that i made a donation ( not like me at all LOL !)HXP

Answer:Tech support / security

The irony of this post in the Helproom has not escaped me.G

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If you're having Windows XP trouble for $10.00 you can have it fixed.

I'm sorry..but we don't support this kind of advertiseing in this forum. Please do not post it again. Thank you!===MicroBell

Answer:Computer tech Support

Spam!

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$5-$10 per incident not paid till question is resolved.Emailed support on operating systems,applications,networks,upgrades, and drivers.
 

Answer:affordable tech support

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Good day, Can anybody advise or guide me on above captioned matter? I currently use "Zuumedia", who incidentaly are good but their prices keep going up and up. Being a pensioner I have to watch the pennies and 120GBP seems a hell of a lot to what it used to be. I live on the west coast of scotland miles away from anybody who can help me so need some way of online support. Can you advise??
Thanks in advance.

Driveguard

Answer:on line tech support

Consider all the options available. Sites like and especially this one can solve most software problems. Really thorough books are available. I just pulled one containing 1101 pages just on Vista from my shelf. On a per inquiry basis, any tech can "share" your computer. If you're uncomfortable working inside the box, there has to be local or shipping help available. Your current "service" can't physically fix hardware anyway. With all the money you'll save, you'll be able to afford the new and hopefully error free computer when this one bids adieu.

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Who are they

Answer:First choice tech support

First Choice Tech Support...This Business is not BBB AccreditedFirst Choice SupportFirst Choice Tech ScamUnsolicited phone calls (aka Tech Support Scamming) and browser pop-up alerts with phone numbers from "so-called Support Techs" advising your computer is infected with malware has become an increasing common and prolific scam tactic over the past several years. In the majority of these cases the caller lies by claiming to be an employee affiliated with Microsoft or Windows Support. However, there have been reports of callers claiming to be affiliated with major computer manufacturers such as Hewlett Packard, Lenovo and Dell or familiar security vendors like Symantec and McAfee. Typically, the scammers attempt to trick their victims into believing that their computer is infected, often by having them look at a Windows log that shows dozens of harmless or low-level error entries. The scammer instructs their victim to type "eventvwr" in the RUN box to open Windows Event Viewer and then scares them by pointing out all the warnings and error messages listed under the various Event Viewer categories. In other cases the caller pretends to provide free security checks or direct the download and use of a bogus registry cleaner which purports to find thousands of problems.The scammer then attempts to talk (scare) their victims into giving them remote access to the computer in order to fix it and/or remove malware. If the victim agrees, the support usually costs hundreds of dollars a... Read more

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Trying to restore Compaq Presario CQ61 - 415SA back to factory settings. pressing F11 on startup but just loads up as normal. Have tried F10 as well

Answer:compaq hp tech support

Turn the computer off completely, then restart it & immediately & repeatedly tap the F11 key.

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Hi, I want to troubleshoot my Acer laptop with tech support. But the link "chat now" doesn't work properly. It redirected to the "https://answersby.com/" website. How can I get tech support.

Answer:How to contact tech support

Hi,Where are you from?, Model & the issue you have?

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anybody know available tech support for vista RC-1?
there used to be a thread here in june/06 or so with the address to support for beta 2.....??
did i overlook it?

thank you!!!
 

Answer:vista RC-1 tech support?

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I have a friend who had a problem on her computer and she called her ISP Comcast for help since she uses their Norton anti-virus program. To make a long story short, she had to provide them with both her log in & email passwords and then they wanted to charge her $215 to clean her computer.
That doesn't make sense to me - I'm not aware of any reliable ISP tech support asking for passwords. I know they ask for permission to take control of a computer and then supply a service number the computer user has to enter. Is this something new that an ISP tech support asks for passwords.
 
She has changed her email password and I recommended to her to also change her log on password.

Answer:Tech support asking for passwords

I'm not sure of ISP Comcast procedures but Remote Assistance opens with a Password the users needs to provide to the person they are requesting help from so that person can connect to the computer.Remote Assistance FAQsInvite Another User to Troubleshoot Your Windows 7 Machine with Remote AssistanceHow to Use Windows 7 Remote Assistance Easy Connect Asking for a log in and email passwords sometimes makes it easier for the Tech to do what they need to do especially when dealing with a novice user who knows little about computers. This is not something I would do but it does occur and some folks provide that information. $215 seems like a lot of money but again I don't know exactly what they had to do to clean this computer or how long it took. This sounds like an issue she should follow up by contacting ISP Comcast and speaking to a supervisor in their support division.

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Does anyone know of a printer manf. that is not out-sourcing their tech support ? [US based tech support]

Answer:US based tech support

Heh

I think those days are gone.

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Hello everybody, i'm new here so hi! I've been reading for a long time.

I just had to post this link for everybody. http://spam.com

They are offering unlimited Hormel brand SPAM for only two dollars a can!! Can you beat that?

Check them out!

Answer:Unlimited Tech Support....

SPAM!!!!!!!!!!!

PS. we can help just as much here for free.

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I don't know if anyone has had to deal with them (hopefully not) but they are terrible. Got my computer in April and all of a sudden it quit loading up after a restart or shut down. So they diagnose it over the phone as a bad power supply. I send it in, they have it for a week and a half and sent it back today, so I turned it on and it has the exact same problem. I call them back and they say well it must be the motherboard. I can not believe that they didn't at least test the thing out to see if it worked before sending it back to me. Especially when I emailed them last week to check the status of my computer and they told me it was still going through the diagnostic testing process. Wouldn't any type of diagnostic test show a bad motherboard, I mean thats kind of important isn't it? So now I have to send it back in to them, and be without my computer again for probably another 2 weeks. The entire process has been a headache and I have to call them back tomorrow yet again because they couldn't process my "RMA number" because they were having problems with their system tonight. My guess is that they are using their own Gateway computers there too...Next time I'll spend the extra and get a Dell..
 

Answer:Gateway Tech Support....

Dell won't be any better. They're all about the same. You'll have better luck with tech support and repairs if you have it built locally by someone you can look in the face when you talk to them.

Welcome to the world of ultra-cheap support.
 

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please help

fresh install win xp

everything fine till i get to mb drivers

infdrv.dll
agpdrvnt.dll
viastor.dll

failed to load

please tell me what these are as i can find no information on them and/or any reason i should have this problem
 

Answer:windows tech support says its not them

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I have the "toolbar.exe" spy....I posted my "hijackthis" log yesterday at 5 pm, but no one has replied yet.

Could someone please reply? I am finding it very difficult to run my computer.

Here is a repost of my log:
Logfile of HijackThis v1.98.2
Scan saved at 5:55:45 AM, on 9/29/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\TSI32\tsircusr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\TCAUDIAG.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\WINDOWS\system32\sstray.exe
C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Microsoft IntelliPoint\point32.exe
C:\Program Files\Microsoft IntelliType Pro\type32.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\PFU\ScanSnap\PfuSsSct.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\CardLauncher.exe
C:\Program Files\PFU\ScanSnap\PDF Thumbnail View\pdfquickview.exe
C:\PROGRA~1\Toolbar\TBPS.exe
C:\Program Files\PFU\ScanSnap\CardMinder V2.0\bcd_file\SbCRecE.exe
C:\WINDOWS\system32\c... Read more

Answer:No Tech Support Guy Reply Yet..Please Help

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Hi am using W7 Pro 32bit & G Chrome, when I receive an email notification about my post from Tech support & click on the link it won't let me log in & the Tech support forums site keeps jerking, is it coz I have Adblock installed?

Have to type the URL to log in?

Any clues why?

Thanks.
 

Answer:Jerky Tech support?

I use G Chrome with Adblock and have no problems at all.

To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.
 

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Over this past weekend I have been getting calls from "Windows Tech Support". The first time the tech said my computer was sending out warning messages to them. I asked him how it was doing that I cannot remember what he said he asked "you are using windows OS correct?"
I said so I use a Mac he hung up when I said that. I just laughed and let it past. A few hours they call back. They have called several times and today they call claiming they are "Dell tech support" I do have a Dell laptop (How they know that?) They said my Dell was sending them warnings
bla bla bla. I told them I was running Linux they hung up. I laughed again and let it pass. Then an hour later they call back. Frustrated I told them I was not home and asked if they could call back. I am waiting on them to call back. I have made a whole drive backup with True Image. I am going to let them log in and I will be watching what they do. I got a text document on my desktop named "credit card info" don't worry all that is in it is
idiot typed all over it. I cannot wait for them to call. I am going to be very careful with this. I will be watching to make sure they don't harm my system. I could set up a VM and do this but don't really have time. 

Answer:Windows Tech Support

If you're not going to use a VM do NOT let them access the computer. I don't care how carefully you monitor them, they could still do something to a PC on your network.

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Hi everyone


I thought i would start the Tech Support rant thread. Whatever daily frustration's you go through with an end user. Troubleshooting networks etc. Please post here I would like to hear your story

Originally Posted by TeamStrykerCore

Have you ever tried to walk a 50 year old lady into going to msconfig... WHAT? Mfcon what? MG? It won't load. The computer wont click it. The email was clicking fine yesterday and now it won't click anymore. I'm tired of your service nothing works blah blah blah. And the people don't understand it's not the service it's the user.

Thanks you /end rant.

Original Thread
 

Answer:Tech Support Gripes HERE!

My two favorite opening lines from callers:

"Can I talk to Level 2 Support?"

Well, first of all, there was no level 2. There were "supervisors" as we called them, aka escalation techs. Basically they were supposed to be the gurus (even though I was more experienced than 95% of them). This is the first indication that this person doesn't have a clue what they're doing.

Then there's the implied insult that I'm not smart enough to help them. Apparently they're important enough that I should ignore all protocol and just transfer them immediately to "Level 2".

How to deal with it:

1) "There is no Level 2. There's me, then there's God. Unless you feel like praying, you're stuck with me."

2) "Sure thing. It might take me some time to get hold of a Level 2 Tech; they're busy guys. Do you mind waiting a few minutes? No? Okay, I'll have someone as soon as I can." Put them on hold for six or eight minutes. Now is a good time for a bathroom break and a stop by the vending machine for another Dr. Pepper. When you come back, pinch your nose and adopt a faint Irish accent. "Level 2 Tech Support, this is Ian, how may I help you?" British-sounding accents always put them at ease.

"Hi, I'm the network administrator for __________."

And hello to you, I'm the lowly technician you're calling for help. I make $10 an hour and odds are I am g... Read more

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Question: Tech Support Scam

I am posting regarding the scam you have covered in this link http://www.bleepingcomputer.com/virus-removal/remove-windows-has-been-block-tech-support-scam
 
It's the 'Remove the Windows has been Blocked Tech Support Scam'
 
However, unfortunately I did call the number, and when they wanted money I said absolutely not. Now, when I power up that PC, I get a pop-up that asks for admin password (not the Windows or BIOS popup). I tried command prompt, system restore, and reinstalling windows deleting everything but what was installed and personal files, and still the same popup requesting a password. I tried Esc, and cancel and enter, all not working. 
 
Any suggestions? Any help at all greatly appreciated

Answer:Tech Support Scam

 If this happened to me, I'd restore from a recent full system backup.  If you don't have one, you'll probably need to do a clean install.

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Anyone know of an anti virus that has tech support in the USA? I'm sick of paying for tech support for my businesses only to get routed to India w/ generic card reading tech guys.
 

Answer:Antivirus Tech support

The best solution would be to choose a product that requires a minimal amount of support in the first place -- regardless of the location of the software company's tech support.

Antivirus is not a complicated thing these days.

What product are you currently using?

If its not ESET -- many will chime in very quickly about how great it is (and I will agree with them).
 

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I had a company called Advanced Tech Support remotely tune up my computer. But they could not do it until I had Verizon come out and see why my download speed was only 0.43. Verizon found the problem and got my download speed up.After that ATS took my computer over for about 3 hours. Now all my downloads are fast and buffering problems are gone.
I think probably though. Just upping the speed would have fixed the problem. But I had already payed them So I let them do the work..
Here's my question. I watched them remove my "Revo uninstaller", my "Should I remove it" and my "Spybot" When I asked the representative why she said because they all have a bad reputation for Malware. Has anybody here heard this about these 3 programs.? I sure haven't. Unless you guys here at TS warn me not to I'm going to put them back. Especially since I like the way Revo gets rid of the extra crap. and Spybot has found things that MBAM and SAS didn't Thanks
 

Answer:Advanced Tech Support

Personally I've never had any "Malware" problems related to revo that I know of. I think (s)he just didn't like the program. I'm not familiar with "Should I remove it" & I quit using Spybot when they updated the program a few years ago.
 

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WTF. So basically, I'm still having problems with being able to fullscreen Youtubes and such. I called up a number that the hardware consumer support directed me to, I got in right away. After telling the guy about my problem, he told me about how I can pay $99 in order to have unlimited time with a tech support guy to diagnose my problem. What the heck is up with that?

Answer:PAY 99 DOLLARS FOR TECH SUPPORT?!

They need a way to make more money ur better off going from forum to forum, try using diff browsers or just downgrade to xp

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We have a machine that was in need of repair. After doing the remote diagnosis Dell sent a tech out.
They tech verified we needed a new part, and instead of calling it in for us, he had us do it.
Dell Tech Support has been giving us the runaround now for 2 days. The tech on site verified all of the parts needed and what the problem is. TS wanted to re-diagnose, and will not send the part without us jumping through hoops. They ask for something and say "no worries, we will be sending the part", then an hour later get an email saying they need another piece of info.
The tech who went on site should have had the part delivered to us. We should not have to spend countless days arguing with TS to get a part that is under warranty, and clearly in need of repair, replaced.
We need resolution on this ASAP. The tech support rep has wasted enough of our time.
Case #: 944712306
Thank you.

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I just bought my laptop 3 months ago and it now doesnt work. I cant reinstall windows and no matter how i try to reinstall it, it keeps getting stuck on prepairing auto repairs loop. On top of that, i cant get support on the website. I enter the serial number and i get a error message. Theres no way to fix this problem and i have had it with these PS pcs. I got screwed out of 430 dollars and right before finals. Never buy a lenovo laptop or a PC ever! Im buying a mac next time.

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As I have an e-mail account problem with my ISP (virgin.net) I have sent two e-mails to their Tech Support, one 13 days ago, but not got a reply. No one answers the support phone (0906 301 5000)! Is anyone else having similar probs contacting virgin.net support?

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Today via Adobe Acrobat I have tried to open .pdf document and I got - There was an error opening this document. The file is damaged and could not be repaired. I don?t know what to undertake after this message.

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hello all, I was searching for a way to get live tech support for my computer so I wouldn't have to take my computer in to be serviced somewhere. I came across a website called www.livetechonline.com, i saw it in a couple of forums and i was wondering if anyone here has used it? They seem like a cheap and easy way for me to get my help but im a little skeptical, thats why i was wondering if anyone else had an experiance with this site?

Answer:I Need Live Tech Support!!

We can help you for free!

99 cents per minute seems crazy...that's 60 dollars an hour!!

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Help, Virtually every company in the computer business provides on-line e-mail tech support. I just bought an IdeaPad S10e and have several questions. Some easy, Some not so easy. Is there an e-mail tech support @ Lenovo for questions? The only thing I could find is an on-line service request which would take more time to fill out then the questions I need to ask. Thankx 

Answer:On-line tech support

i don't think Lenovo have any online tech support, you will have to call them. What exactly is your problem? maybe we could help you here.  

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I'm trying to reset the ink level indicator on my Deskjet F4580 I have used an HP original cartridge but the level indicator does not reset. Trying to contact H.P. tech support via email is useless, telephone is just as bad, what an awful company to deal with, has anyone got a working email link to HP ?regards

Answer:H.P. Printer and tech support

I to have found that HP support to be terrible even though I used the online webform to ask for help.I gave up and sorted eventually the problem myself.Is this any help with reset:click here

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Hi,

I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty".

This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it.

Any advice is appreciated.

Regards.

Answer:Unsolicited tech support

  
Quote: Originally Posted by 7farmer


Hi,

I just received a phone call from tech support at Jars Support telling me that there is a problem with my computer. They say they know because I have chosen the "send report" option after some problem. However, I never choose this option. They had me scroll through: My Computer --> Manage --> ? (I forget) and showed me that I have a lot of "errors", "warnings", and a few "criticals" and claimed that my computer is infected. They offered to sell me a service to repair my computer and also to renew my "software warranty".

This all seems very suspicious to me. But I don't know what to make of all of those errors, warnings, and criticals and, of course, if my computer is infected I want to fix it.

Any advice is appreciated.

Regards.



SCAM !!!

Do not respond. Do not give them any information nor allow them to remotely access your computer.

Just hang up.

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Hi,
I am a registered user but have to always re-enter my user name and password, as anything I try to do such as post a thread, check the forums, check replies, says I am not a registered user. Any advice?
thanks
Nick Gill
NAEEM2
 

Answer:need tech support for this site

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You guys/gals are awesome sharing your expertise with strangers every day for the sole purpose of helping others. May you have a very Merry Christmas, joyous holiday season, and prosperous New Year...and may Santa deliver reindeer droppings in the stockings of every virus author across the globe!
 

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so when i awoke this morning, I found my browsing to be rather limited... ie:

UNABLE TO ACCESS THE VERIZON ONLINE NETWORK

We are unable to verify your User ID and password at this time. Please contact Technical Support at 1-800-567-6789 to resolve this issue. Technical Support is available 24 hours a day, 7 days a week.

Please note that if you are unable to access as a result of a billing issue, Technical Support will transfer your call or direct you to contact the Billing Center during their hours of operation. The Billing Center is open Monday through Friday 7:00 a.m. to 11:00 p.m. and Saturday 8:00 a.m. to 6:00 p.m. (Eastern Time).Click to expand...

so I reset my dsl modem multiple times, reinstalled my linux firewall.... pretty much everything tech support could tell me to do... so after an hour or two of giving up hope of having it start working by itself... i gave up and called tech support... read them the message i was getting and the process began.... after 30 minutes of trying shit they saw I had 3 mac addresses listed in their system and ultimately suggested getting a new NIC... fuck them... so I switched comptuers and send we're trying more... fast forward another 3 hours......

techsupport: what account are you trying to login with?
me: vze42k2b
techsupport: okay, try re-connecting again
me: okay... well I got a public IP this time
techsupport: okay, try opening cnn.com
me: what a fucking site for sore eyes!!!
techsupport: so it worked.!?
me: yah. wh... Read more

Answer:verizon tech support

still verizon>* im a verizon whore. Verizon home phone, cell phone and dsl. Everyone else sucks giant elephant balls.
 

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using my Internet Explorer 5.1 (Mac OS X) proxy server, typing in the Tech Support Guy website (www.helponthe.net) pulls up http://discussions.virtualdr.com/ instead.

But when I don't use the proxy server, helponthe.net works fine.

Any ideas?
 

Answer:Tech Support Guy hijacked?

Nothing wrong with Tech support guy. I would look at the proxy as the problem..
 

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I need to speak to a support tech in the US.  I was told I had this option when I bought my computer.  I am still in warranty, have a 3 year HP Care Pack.  I spent most of a night from 8:30 PM to 2:30AM on the phone with some guy that had me actually attempting to take off the side panel on my computer and move some plugs.  These people were rude, obnoxious and didn't help at all.  Now they want to come out and change my hard drive??????  They wanted me to do it at first but I told them no.  I run my home and business on this computer and i can't afford to be down for 3 days and lose all of the software I've paid for.  I don't have another computer to put the software on.  I need a United States technition.  I had them when I bought the computer directly from HP and used them, they were great and a real pleasure to work with.  They knew what they were talking about!!  Is there any way to get to one of these guys or girls again.  I had this all written down and cannot find the sheet anymore.

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Question: Tech support scam

Running windows 7. Have ran SuperShield, Malwarebytes, Microsoft Security Essentials scans.. Nothing found.
 
Here, in bold is what a Chrome window changes to:
Address bar: pc-sz17.stream/live.....
 
support. Windows.com says:
**Windows Warning Alert**
Malicious Pornographic Spyware/Riskware Detected
 
Error #
 
Please call us at +1-833-277-1209
do not ignore this critical alert... full page of more instructions
It's goes away by typing a new website in the address box
 
 
Windows 7. Have ran SuperShield, Malwarebytes, Microsoft Security Essentials scans.. Nothing found.

Answer:Tech support scam

Reset Chrome...Click on "Customize and control Google Chrome":Click "Settings" then "Show advanced settings" at the bottom of the screen.Click "Reset browser settings" button.Restart Chrome.If the above didn't help....Reinstall Chrome...If you want to save your bookmarks...How to Backup Bookmarks in Google ChromeIf you want to save your passwords as well see here: http://www.intowindows.com/how-to-backup-saved-passwords-in-google-chrome-browser/ Close all Chrome windows and tabs.Go to the Start menu > Control Panel. (Windows 8 users: Learn how to access the Control Panel)Click Programs and Features.Double-click Google Chrome.Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, by selecting the "Also delete your browsing data" checkbox.Install fresh copy.

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I bought Windows 7 from Amazon.com and when I called up Microsoft for support they told me that they don't support open windows 7 what ever that means. So I paid the same price but no support because I didn't buy it from Microsoft. I'm just confused. Can someone explain this to me or was the tech person just full of crap?

Answer:No Tech Support for Windows 7?

Yes, MS supports any retail copy with the best funded Tech Support in the business.

I also bought Amazon (for the free shipping) pre-order Upgrade and have gotten MS support already.

They are required by policy to troubleshoot to completion any issue, even elevating to a research team that communicates with the developer teams, as long as customer is cooperative.

As with any tech support you may get a bad agent or someone having a bad day. I always politely hang up and call back.

In the past by being appreciative and eager to learn, I have gotten a full education in clean reinstalls w/o bloatware, virus hunting, optimization, etc. - worth far more than the price of the product.

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...
 

Answer:Google For Tech Support

Another good one i use is "index of" fileyouwant. So "index of" vbrun600 will find you vb runtime download quick and easy.
 

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hello everyone, Im new to this forum!! I need some tech support on Apache.

I setup my Apache on port 80. I set the Network domain to localhost and i set the server name for the name i got from dyndns.org. When i type localhost in my browser it works fine. When i type my Internal IP in my browser it works. I got the internal from ipconfig. btw im running this on Win XP Pro. When i type my external IP and my server name in the browser neither 1 of them takes me to the Apache page where it says to replace the page. I do not have a separate router. Im on ADSL and im pretty sure that my ADSL modem has a router built in. Does anyone know what the problem could be?? Can anyone give me private free tech support vis email or any messenger in IM?? Please reply back ASAP. Thanks everyone..

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Our company, a small based business, wants to get into Remote Tech Support, Customers call in, or visit the website, and we fix problems remotely.
Of couse they must have internet access...that works...

Asking from all the people here, who has ideas of what kind of software would do this?
I have checked multiple online companies, prices can get steep.
Only 1 person, maybe 2, will be doing this remote support starting out, so dont need anything with 50+ users license.

I was thinking like PCAnywhere, or VNC, and such, but not sure how that would work web based and such...and I know Microsoft has the Assistance built into MSN Messenger, but it is remote view only i believe.

Anyway, I would greatly appreciate some alternatives...especially cheap ones!
 

Answer:Remote Tech Support

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On (My Account) there is this option of private messages. How do I use tech support guy to send private messages and also receive private messages from business associates or even friends? Can tech support work with other search provides as Yahoo, hotmail and the other message providers?
 

Answer:How Do I work With Tech Support Guy

Look up at the top of this screen and click on FAQ and then Rules.
 

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Couldn't really figure out what topic to post this to so if it doesn't belong here please feel free to move it to another topic ...

I have had lot's of HP and Dell computers in my lifetime (laptop and desktops). Was thinking about looking into buying a Lenova - guess they bought out IBM's pc business a few year ago. Anyway, thought I would get some input as to their tech support - is it USA based or overseas? How has your experience been with that company on their tech support for you?

These are the specs for my perfect PC (it must be a desktop
Had 2 laptops and hated then both - gave them to my kids and they used them for awhile and gave them back.

Processor & Memory:

Intel® Core? i7-6700 Processor 3.4GHz
22GB DDR4 RAM (<--- important for me)

Operating System:

Microsoft® Windows 10

Drives:

1TB 7200RPM SATA Hard Drive (<---plenty for my needs)
DVD-RW (Writes to DVD/CD)

Graphics & Video:

2GB NVIDIA® GeForce® GT 730 Graphics (<---would prefer 4GB)

Communications:

Wireless-AC WLAN + Bluetooth® 4.0 (<-- want these this time around)
10/100/1000 Gigabit Ethernet

Ports & Slots:

2x USB 3.0
4x USB 2.0
1x HDMI-Out
1x Media Card Reader
2x Headphone Jack
2x Microphone Jack

 

Answer:How is Lenova's Tech Support been for you?

All I can say is that I've had Lenovo Desktop computers (two) for several years and have never, ever had any issues that would require a call to tech support.
 

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It's been going on 1 month since my build When I first got them I use to get 4-5 a day now its once every 2 days. I can play Games with out any its just random.

First 1
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960000B8971
BCP3: FFFFF8800875DFD0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Win 32k.sys
C:\Windows\Minidump\022512-19328-01.dmp
C:\Users\Joseph\AppData\Local\Temp\WER-29998-0.sysdata.xml

I think this one was because I had the Front panel connected wrong so I unplug that but and have not got it again I don't think.

Second
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000000
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I look up I think it might have to do with my wireless Adapter not 100% but i have a netgear $44 dollar one from walmart.
I'm starting to think its My Ram I'm going be buying some Corsair Ram 8g next few weeks I'm getting to the point were I'm giving up and about to pay for a Tech to just fixed my computer so I can play games with out any problems I cant update my bios because its unstable.

Answer:I need help before i spend 75 on tech support

Please follow the instructions here> http://www.techsupportforum.com/foru...ta-452654.html

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Is this an actual company?

I have googled the name of the company and nothing matches by name or address ...

Yesterday, I was charged $899.95 to remove two trojans on my computer and 2 laptops ...

The computers are running the same ...

Could this possibly be a scam?
 

Answer:HELP! Who is ATA Tech Support LLC, Newark, DE

It's an LLC that was started 4 months ago: http://www.bizapedia.com/de/ATA-TECH-SUPPORT-LLC.html

What do you mean you were charged $899.95? You received a bill, or you have a charge on your credit card?

It can most definitely be a scam...and judging by the fact that you are asking, I'd say it is a scam. If you actually received a charge on a credit card, then at some point your card number was hacked which can be done in a number of ways. If you were sent a bill and never asked anyone for help, I'd ignore it and not respond to them, but to the Better Business Bureau reporting them. If you were actually charged on your card, you should immediately call your credit card company and report the fraudulent charge...and have it canceled and a new card sent out.
 

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Hello
I have already followed the instruction from the forum(1st thread) and i would like from one of your specialists to take a look at my hijack log which follows.I see suspicious processess that take much memory and slow down my system especially when starting from task management.I would try to erase some item but as I understood you should advice me first.

Here is the log,

Logfile of HijackThis v1.98.2
Scan saved at 00:34:36, on 06/12/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\WINDOWS\System32\drivers\CDAC11BA.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.EXE
C:\WINDOWS\System32\RegSrvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\WIN... Read more

Answer:Log Analysis by Tech Support please

Mike, welcome.

Please print this out and follow ALL these directions carefully.

Make sure 'show all files' is enabled:
http://service1.symantec.com/SUPPORT...&osv=&osv_lvl=

Boot into Safe Mode by tapping F8 key repeatedly at bootup.
More detailed instructions here:
http://service1.symantec.com/SUPPORT...01052409420406

Go to Add/Remove Programs and un-install Windows TaskAd if present

Use Windows Explorer to find and delete if still present:
OC:\WINDOWS\System32\98r5baq.exe
C:\WINDOWS\system32\ZCfgSvc.exe
C:\WINDOWS\System32\1XConfig.exe <== files

C:\Program Files\Windows TaskAd
C:\Program Files\SEARCH~1 <== Folders

Start HijackThis and tick the boxes next to all these, then close all browser and explorer windows, and tell HijackThis to "Fix checked" if still present.

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...fo/bt_side.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://uk.red.clientapps.yahoo.com/...arch.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://uk.red.clientapps.yahoo.com/...fo/bt_side.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://uk.red.clientapps.yahoo.com/...arch.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Searc... Read more

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