Computer Support Forum

Computer shutting down and other problems

Question: Computer shutting down and other problems


My family has recently had some problems concerning our computer shutting down and restarting involuntarily while the internet is connected. It doesn't happen right away, maybe an hour or so after it's connected. We've also been noticing by looking at the history that certain sites have been accessed that we haven't accessed ourselves, some of which are porn, etc.

I wasn't sure if this was a spyware issue or not, so I ran a HyjackThis scan.

Could someone please read it or give a clue as to the problem? Thanks!

Logfile of HijackThis v1.99.1
Scan saved at 4:11:20 PM, on 11/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Microsoft SQL Server\MSSQL$SOSHOME\Binn\sqlservr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
C:\Program Files\Common Files\Real\Update_OB\rnathchk.exe
C:\Program Files\AWS\WeatherBug\Weather.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\GetRight\getright.exe
C:\Program Files\GetRight\getright.exe
C:\Program Files\CallWave\IAM.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
C:\Program Files\Trillian\trillian.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
N3 - Netscape 7: user_pref("", "engine://C%3A%5CPROGRA%7E1%5CNETSCAPE%5CNETSCAPE%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Owner\Application Data\Mozilla\Profiles\default\ik3afcqd.slt\prefs.js)
O3 - Toolbar: Ad Guard - {CE0A34D3-C30F-4F3D-B0D3-9B936EDFBD91} - C:\Program Files\\AdGuard\AdGuard.dll (file missing)
O4 - HKLM\..\Run: [BlockTracker] c:\hp\bin\BlockTracker.exe
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [MoneyStartUp10.0] "c:\Program Files\Microsoft Money\System\Activation.exe"
O4 - HKLM\..\Run: [WCOLOREAL] "C:\Program Files\COMPAQ\Coloreal\coloreal.exe"
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [LVCOMS] C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
O4 - HKLM\..\Run: [OneTouch Monitor] C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe"
O4 - HKLM\..\Run: [Antispy] C:\Program Files\Defender Pro\AntiSpy\Dpas.exe startup
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [HostManager] C:\Program Files\Common Files\AOL\1121912167\EE\AOLHostManager.exe
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
O4 - HKCU\..\Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MoneyAgent] "c:\Program Files\Microsoft Money\System\Money Express.exe"
O4 - HKCU\..\Run: [PPWebCap] C:\PROGRA~1\ScanSoft\PAPERP~1\PPWebCap.exe
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - Global Startup: Defender Pro Firewall.lnk = ?
O4 - Global Startup: GetRight - Tray Icon.lnk = C:\Program Files\GetRight\getright.exe
O4 - Global Startup: Internet Answering Machine.lnk = C:\Program Files\CallWave\IAM.exe
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\backWeb-7288971.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Download with GetRight - C:\Program Files\GetRight\GRdownload.htm
O8 - Extra context menu item: Open with GetRight Browser - C:\Program Files\GetRight\GRbrowse.htm
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O9 - Extra button: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra 'Tools' menuitem: Yahoo! Login - {2499216C-4BA5-11D5-BD9C-000103C116D5} - C:\Program Files\Yahoo!\Common\ylogin.dll
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {1954A4B1-9627-4CF2-A041-58AA2045CB35} (Brix6ie Control) -
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) -
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -
O16 - DPF: {89D75D39-5531-47BA-9E4F-B346BA9C362C} (CWDL_DownLoadControl Class) -
O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) -
O17 - HKLM\System\CCS\Services\Tcpip\..\{B582BE05-0901-4573-A6A6-196143486A8D}: NameServer =
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS\system32\drivers\KodakCCS.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Content Monitoring Tool (msCMTSrvc) - Unknown owner - C:\WINDOWS\system32\msCMTSrvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: ScsiAccess - Unknown owner - C:\WINDOWS\System32\ScsiAccess.EXE
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe

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Preferred Solution: Computer shutting down and other problems

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Computer shutting down and other problems

15 more replies
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Good day:
I seem to be having problems with my computer. I have had to format my harddrive 3 times now, don't mind doing that but re-installing programs is a pain. Now, however, I seem to be having problems shutting down the computer. I just "sits" there looking at me and doing nothing. I have to "physically" shut down the comp. That is hold down the power button until it turns off. any suggestions will be appreciated. I am operating windows XP and the computer is only 3 years old.
Thanks in advance

Answer:problems shutting down computer

Try scheduling a task in the task scheduler that will shutdown the computer.

Using this: as your taks:

c:\Windows\system32\shutdown.exe -r -t 00

See if that will shut it down. That will narrow down the problems.

1 more replies
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I have great difficulties shutting my laptop down with Windows 7. It just sits on the "windows is shutting down" page for all eternity and eventually I just have to manually turn off the computer.

If anyone has any advice, please let me know.

Thanks in advance!

Answer:Problems shutting down computer


Advice? Definitely. It sounds like a program you are running is causing the hang.

My first suspicion is the anti-virus. Try disabling/uninstalling it for the time being.

Here's another thing you can try. In Task Manager (Ctrl-Shift-Esc), in the Processes tab, End half of the processes. Make a list of which ones you ended.

If it still hangs, you can suspect that the rogue process is in the other half. If it works, you can start trying to narrow down exactly which process is causing the trouble.

Let us know how it turns out!


Edit: One more question I should ask. After you reboot, if you immediately restart again, does it still hang?

9 more replies
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when i try to shut down or restart computer it says it is "shutting down" but never does! it also has the spinning circle icon. please help me.

Answer:problems shutting down computer

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

6 more replies
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Roughly 1/3 or 1/2 of the time when I shut my computer off, it will stay off for 30min to 2 hours before it turns back on again. I'm pretty sure every time I select shutdown, because the restart command would not turn the computer off for 30min before the computer turns back on.

Has anyone else encountered this before?

Windows Vista
Acer Extensa 5420-5038
AMD Athlon 64 x2 Dual-Core processor TK-57

Answer:Problems shutting off computer

Hello munkay. Is this of any help. shutting off computer vistaa&ei=UTF-8

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I have a problem whereas my pc is running abnormally slow. Also error messages appear when attempting to shut down that actually inhibit the pc from shutting down.

Here are the required scans

DDS (Ver_09-10-26.01) - NTFSx86
Run by Michael Malone at 12:30:50.67 on 14/11/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.503.143 [GMT 0:00]

AV: AVG 7.5.557 *On-access scanning enabled* (Outdated) {41564737-3200-1071-989B-0000E87B4FB1}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\In... Read more

Answer:Slow computer, problems shutting down

BUMP To add to this, when I attempt to shut down my laptop an error message occurs stating

"End Progress - Notification Wnd for PNSetupMgr

This program is not responding"

I must press the cancel button on this error message for my pc to shutdown.

This is exactly the same problem as I had 9 months ago and I must admit I ignored my pc security from that time. I became a member here for 6 months last time I received help from the volunteers here and will gladly do the same again this time as this PC is important to me as part of my work.

Many thanks,


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This has been happening on and off the past month or two but last night it seemed to have escalated. My computer randomly shuts off and when I powered it up this morning there was another user account created for the computer with admin powers. Not only this but when I signed into my account all of my startup programs were disabled, a lot of websites that I frequent daily will no longer load but they will load on my laptop, and sometimes when I log on my hard drive will have a few gb less than when I went to bed with. With all these factors I imagine that there is something in my computer causing trouble. I've tried scanning my computer with multiple software but they've always detected nothing. I've used NOD32, Malwarebytes Anti-Malware, and Super AntiSpyware.

Answer:computer randomly shutting off and other problems.

Hi dotphil, and welcome to the forums!! My name is bloopie and I'll be assisting you for the time being.Computers randomly restarting can be caused by excessive heat and other things. Please list the make and model of your computer.Also, have you seen any blue screen's that flashed on screen before it shuts off? Please download GMER from one of the following locations and save it to your desktop:Main Mirror
This version will download a randomly named file (Recommended)Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.Disconnect from the Internet and close all running programs.Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)If you receive a WARNING!!! about rootkit activity and are asked to fully scan your NO.Now click the Scan button. If you see a rootkit warning window, click OK.When the scan is finished, click the Save... button to save the scan results to your Desktop. ... Read more

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When I go to Start and then shut down or restart and I press OK, my computer does not respond to the command basically. It does close the network moniters but then everything is back to normal. All the programs and everything still work normally. It also does this when I try to log off. So I cant shut down without pressing the button...Any help?

Answer:Computer having problems restarting and shutting down!!!

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Iím new at this so please forgive any blunders I may make.
I have a Dell Inspiron 1525 using Vista. The other day my wife spilled a cup of coffee on it. (We wonít go into that!) I removed the back panel and using a hair dryer (without the heating element) I spent a few hours trying to make sure that I got all the dampness out. I then let is sit overnight to be sure. I booted it up and it went all the way to the main screen and then died, then rebooted on itís own. Again it got to the main screen and rebooted. This time I hit f8 and tried rebooting it in the safe mode (w/networking). It booted completely and everything appears to work fine. I restarted it normally, but again it shut down / rebooted as soon as the main screen appeared. I restored the system back as far as the restore files went, but it still wouldnít run in the normal mode. I then restored it back to factory new, but still the same problem.
When the system is in the safe mode, the wifi card works, the sound works, the video appears to work OK. I think that either a driver or a device is not loading correctly. Iíve run the rtbtlog.txt at startup, but I donít understand the information that itís giving me. I can send this file to someone if they want. I seem to remember some way of booting the computer where you could load the drivers, devices, and software one at a time to find which one was causing you the problems, but donít remember how to do it.
Thanks ahead of time for every ones help
Tech S... Read more

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A few months ago, the built in keyboards on both my laptops died. This forced me to order a usb keyboard by mail, an Amazon basics keyboard. One laptop has windows 7 and the other vista. At first all went well until the last few weeks. Menus started opening by themselves, letters typed by themselves and today the screen display started shutting off repeatedly, interfering with my work.

All signs point to malware or a virus, yet when I scan with anti virus or anti malware it shows no infection found. Also when I unplug the keyboard the problem stops, when I plug it in the problems begin. I never dropped the usb keyboard or spilled liquid on it so I don't see how it could be hardware related. I've tried many things but nothing works. I don't want to reformat unless I know it is a virus or malware rather than the keyboard.

Tech Support Guy System Info Utility version
OS Version: Microsoftģ Windows Vista™ Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Pentium(R) Dual CPU T2370 @ 1.73GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2037 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 140898 MB, Free - 9467 MB; D: Total - 11727 MB, Free - 1126 MB;
Motherboard: Hewlett-Packard, 30D9
Antivirus: avast! Antivirus, Updated and Enabled

Answer:Computer Display Shutting Off by Itself With Other Problems.

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Since getting my computer about a year ago, i've had continual problems with the general running of the machine. I run Windows XP Media Center Edition. I've done a system restore on it once already to restore it to factory settings and the computer ran well for about a week. Since restoring the computer, I've had to reinstall most of my programs and I also installed a trial version of Norton Systemworks that lasted for 3 months before the trial ended. Instead of renewing the subscription, I downloaded Avast antivirus and began using it. Since my system restore however, I've been having problems getting programs to download properly (such as AdAware). It would seem to download and then when I would try to install it, it would tell me that it wasn't a valid win32 application. I've also had the same error message when attempting to download drivers for my Lexmark all in one printer and also, now since using avast, I cannot seem to download my microsoft updates.
In addition to this unusual behaviour, my computer suddenly won't shut down properly. Upon going to the start button and Shut down, the computer seems to ignore the request. The dialog box allowing you to choose to shut down or restart the computer will not open, so I have to go through the task manager to shut down. It will then take me to the blue screen, say it's saving settings and then that it is shutting down and it will freeze on the blue screen prompting me to have to shut t... Read more

Answer:Having Problems Running Programs And Shutting Down Computer the norton's uninstallerthen let's see what's going on with your programsDownload SmitfraudFix (by S!Ri) to your Desktop. SmitfraudFix.exeSelect option #1 - Search by typing 1 and press EnterThis program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.IMPORTANT: Do NOT run any other options until you are asked to do so!**If the tool fails to launch from the Desktop, please move SmitfraudFix.exe directly to the root of the system drive (usually C:), and launch from there.I also need to know the make and model of your computer, cpu and installed ram

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When I go to start, shutdown it says "You do not have permission to shut down this computer". I can't copy and paste stuff, and I cant use the CTRL+ALT+DELETE to open up the task manager. I also can't move icons. I need help because I have no clue what to do.

EDIT: When I go to the volume control it opens up something saying there are no active mixer devices available.

Answer:Problems with moving icons and shutting down computer

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Hi! Think explaining this would be easiest if i just go through what I've done stage by stage, so this could turn out to be quite long, sorry

Right, first of all I booted up my computer, and 1 minute in, it instantly turns off and restarts - just like windows always does when a serious system error occurs. At first i thought this to be caused by my webcam, as it frequently does this(the drivers for it dont seem to interface properly with the USB drivers...) so pulled out my webcam and tried again. Again it shuts down.

Figuring i must have a virus i start working my way through the process list, and looking each up trying to find a problem process. I eventually come accross SQLServer2005ExpressSP3-KB955706-x86-ENU.exe which didnt seem to have much listed for it in google, and certainly wasnt a madatory windows process. It also always appeared in the process list 1-2 seconds before the restart so I assumed(wrongly) it to be viral.

Thinking i'd solved the problem i started up my computer and ended the process as soon as it appeared. This seemed to work, no restart. Now that my computer was not restarting i ran a virus scan, and left my computer for 10mins, only to come back and find that my computer had tried to shut itself down and failed leaving a blank screen with only the mouse on it.

Confused i restarted my computer, and waited for the dodgy process to reppear, but it didnt and no computer restart. Thinking that maybe the virus scanner(AVG Free) had found i... Read more

Answer:Computer Restarting itself....Not shutting down correctly... and other problems...

Oh, in addition - Every time i shut down my computer now it says that its also going to update windows, which is possibly why it crashes there...

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My boyfriend bought this...

computer on ebay and now we're having some strange problems.

It was fine, he's been leaving it on all the time no problems, but then when we got home this afternoon it randomly shut itself off, no one was on it or anything.

Since then we've been trying to turn it back on and every time it just shuts itself off again. We tried plugging it in to a diffrent outlet thinking it was something with the power (we had a few power outages last week and thought maybe that could have messed up the serge protecter) but that didn't work.

Sometimes it shuts off only like a second after we turn it on, sometimes it gets to the windows screen then shuts off...but it never gets further then the windows screen. One time it got to the screen where it starts up before the wondows screen and just froze there. At first it would get a little further, now it seems to turn off almost instantly every time.

Does anyone have any suggestions? We have a number to call but it's a little late to do that now, and we don't really want to spend a ton of money sending it back to be looked at if we can somehow fix it ourselves.

Answer:Solved: weird computer problems - shutting itself off

10 more replies
Relevance 52.07%

Hi all,

After 3 reliable years, my computer has become very unreliable.

There are 2 times when the BSODs occur:

- Whenever I try to shut down or restart the computer, A BSOD will occur at the *final* shutdown screen ("Shutting Down"). The BSOD message is "Internal Power Error". When I try to enter the computer into sleep mode, the screen turns black but hangs indefinitely. In this circumstance, sleep mode does not occur, nor does a BSOD occur.

- BSODs also occur randomly when I'm using the computer. The heavier the resource usage, the higher the likelyhood of a BSOD. They do not occur when the computer is idle.

The problems started last week when AVG (antivirus) quarantined & deleted some threats. I do not recall the files or locations they were in.


Compaq C762NR laptop, 3 years old
Windows 7 32 bit retail, installed 2 years ago
Original OS was Vista 32 bit
OS has never been reinstalled
Prior to these problems:

The computer used to run cool (except under momentary high resource usage) & was very reliable with BSODs being a very rare occurance (and they would not repeat).


The computer is usually warm to the touch, and the fan runs more often & is noticeably louder.

2 of the roughly 20 crashes have forced Windows to run "Startup Repair" (successfully). After each occurence I noticed my normally blue taskbar occasionally turn grey and had the style of the Windows 95 taskbar. It is not doing this... Read more

Answer:Problems when shutting down the computer (or heavy resource usage)


Run the Kaspersky TDSSKiller: How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?

Install this updated Realtek network driver: Realtek
Rtnicxp.sys Mon Jan 22 22:01:00 2007 (45B57A6C)
If the BSODs persist, run driver verifier: Driver Verifier - Enable and Disable

Install SP1: Learn how to install Windows 7 Service Pack 1 (SP1)

...Summary of the dumps:


Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri May 6 04:04:26.883 2011 (UTC - 4:00)
System Uptime: 0 days 0:05:43.130
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+4459c )
FAILURE_BUCKET_ID: 0x7E_iaStor+4459c
Built by: 7600.16695.x86fre.win7_gdr.101026-1503
Debug session time: Fri May 6 03:58:09.234 2011 (UTC - 4:00)
System Uptime: 0 days 0:12:50.481
PROCESS_NAME: wininit.exe
FAILURE_BUCKET_ID: 0xA0_nt!PopAllocateIrp+a0
BiosReleaseDate = 03/19/2008
SystemProductName = Compaq Presario C700 Notebook PC
Built by: 7600.16695... Read more

5 more replies
Relevance 52.07%

Alright guys and gals what's going on? Sorry for the length of this. Alright so first of all, I didn't know whether I should put this into this forum or the software one because I don't know much about it, but I've been having a couple of complications lately.

At first I thought it was my power supply, but then after I bought a new one and the complications are still occurring (lol) I assume it MUST be something else. I just don't know if it's virus related or software setting related some how (haven't changed anything for a while)

1. Whenever I right click on a video file, my computer will lock for a few seconds and sometimes restart. I thought that this was due to my power supply which is why I bought a new one. When I installed the new one I could right click on the video files when the computer started up, but then an hour or two later it went back to its old ways. I'd right-click a video file and my computer would lock up, monitor would flicker off then back on.

2. My viewable mouse cursor will freeze anywhere on my screen at any time. My mouse will still be active, I'll be able to click onto icons and on the desktop with all of the options. But the cursor will be dead and the icons actually change (EX: if I hit a corner it'll bring up the black double arrows, link it'll bring up the finger or whatever applies). Although my mouse is old, this is really the first time that this issue has ever arise... Read more

Answer:Multiple problems with screen shutting down & computer rebooting

js_ said:

1. Whenever I right click on a video file, my computer will lock for a few seconds and sometimes restart.

2. My viewable mouse cursor will freeze anywhere on my screen at any time.

3. If I open up any fullscreen program (EX: games) my monitor will flicker off (it usually did before I believe because it's an old monitor and can't keep up with my computer) and sometimes will shut down.

4. When my computer does shut down from whichever reason, (a crash or a restart) it sometimes takes a ridiculous amount of attempts to actually get the computer to start up again and bring me to my desktop without it repeatedly crashing.

Sometimes I'd be brought to that blue screen when it would ask me if I wanted something scanned on my computer

- If I right click the desktop, go to properties, go to Advanced
- If I right click a video file
- If I open a full screen programClick to expand...

I would hazard a guess that all your problems are video card related, have you tried updating the drivers or putting a new card in the system? .

as for "Sometimes I'd be brought to that blue screen when it would ask me if I wanted something scanned on my computer" I cant say I have seen that on any machine, so I dont know what that is, I guess it may be some anti virus or spyware prog...

2 more replies
Relevance 51.66%

I feel like there is a poltergeist in my computer. There is a red X in the taskbar telling me I need to update my antispyware, there is a phantom voice telling me I just won a new Apple iPhone and my computer shuts down for no reason. Also my crss.exe in Task Manager - Processes seems to be acting up...when I can access my Task Manager that is (always says disabled by administrator).

Here is my log, thank you so much for any advice! Thanks!

Logfile of random's system information tool 1.04 (written by random/random)
Run by Administrator at 2008-10-27 19:07:58
Microsoft Windows XP Home Edition Service Pack 2
System drive C: has 973 MB (3%) free of 38 GB
Total RAM: 1023 MB (65% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:08:31 PM, on 27/10/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
E:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
E:\Program Files\Lavasoft\Ad-Aware\Ad-Aware.exe
C:\Documents and Settings\Administrator\Desktop\RSIT.exe
C:\Program Files\trend micro\Administrator.exe
C:\Program Files\Mozilla Firefox\firefox.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKCU\So... Read more

Answer:Multiple problems - browser crashing, computer shutting down for no reason


Please note that all instructions given are customised for this computer only, the tools used may cause damage if used on a computer with different infections.

If you think you have similar problems, please post a log in the HJT forum and wait for help.

Hello and welcome to the forums

My name is Katana and I will be helping you to remove any infection(s) that you may have.

Please observe these rules while we work: Please Read All Instructions Carefully
If you don't understand something, stop and ask! Don't keep going on.
Please do not run any other tools or scans whilst I am helping you
Please continue to respond until I give you the "All Clear"
(Just because you can't see a problem doesn't mean it isn't there)
If you can do those few things, everything should go smoothly

Please Note, your security programs may give warnings for some of the tools I will ask you to use.
Be assured, any links I give are safe

Download and Run SD Fix

Please download SDFix( by andymanchesta ) and save it to your Desktop.

Double click SDFix.exe and it will extract the files to %systemdrive%
(Drive that contains the Windows Directory, typically C:\SDFix)

Please then reboot your computer in Safe Mode by doing the following :Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap th... Read more

2 more replies
Relevance 51.25%

Hello, i received a Lenovo Ideapad 305 computer on 9th of March 2017. Immediately after that day, computer showed signs of weird behaviour. It shut down instead of going to Sleep Mode when attempting to use that command. I swear i checked out the battery settings and it seems that computer shuts down even when manually choosing sleep mode. Last night i also came across a problem when computer restarted instead of shutting down. I tried installing all the possible updates, but it didn't fix the issue. At the very beginning Sleep Mode actually worked fine but something must have corrupted it. Power Troubleshooting didn't provide any results. The big programs i have installed are Comodo Antivirus, Sony Vegas and Adobe Photoshop. I have removed some of Lenovo's own installed minor software because i found them useless. There are still some updates that Windows wants to install but i'm being skeptical if they will fix the issue. Information:Windows 10 HomeIntel Core i7-5500 U CPU @ 2.40 GHZRAM: 8,00 Gb 

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Relevance 42.23%

I've let my family use this computer for awhile, they started to complain it was "acting weird." When I jumped on to see, I noticed it was shutting down by itself and extremely slow. I got the computer to start up and tried to do a couple system restores. I then noticed then that the date/time on the computer was off. Saying some of the restore points were back in 2006, when I didn't even have this computer. After a couple failed attempts, I got the computer to restore. Its not randomly shutting off anymore but is still slower than it should be. I reseted the date and time, but I'm still worried something could be wrong. This computer has had a Root Kit, and a MBR infection before.I've run disk clean up, Spybot, AVG and CC cleaner. DDS log..DDS (Ver_11-03-05.01) - NTFSx86 Run by Administrator at 20:53:59.96 on Wed 05/18/2011Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.766.320 [GMT -4:00].AV: AVG Anti-Virus Free *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}.============== Running Processes ===============.C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcsC:\WINDOWS\system32\svchost.exe -k WudfServiceGroupsvchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exesvchost.exeC:\Program Files\AVG\AV... Read more

Answer:Computer randomly shutting down. System restore messed up. Slow computer.

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

19 more replies
Relevance 41.82%

Lets say that i downloaded a pdf file. If i put that file on to the desktop it will be there. But when you restart your computer or shut down your computer, you log back on and its not there.If i download poweriso, i install it into c: drive and it will work. But when you turn the computer off or reboot it, you log back on and its not thereI know its not a virus. Its like a school computer you can only save it into your drive. If you save it into a desktop it wont be thereI think someone put a system restore or a default. so when you turn it off it will reset it to the what you had when you turned it onI have a dell computer running windows 10

Answer:Computer wont save anything after shutting down computer or restarting

Was this system ever joined to a corporate or a school network? It might be a group policy that is making your user profile act this way.

5 more replies
Relevance 41.82%

Hi, so today I unplugged my computer while it was still running by accident. Now it wont start at all, no lights, no fans, nothing. I am concerned that it may be a problem with my power supply (maybe fried it or something). And no its not a problem with the cord (I tried a different one), its not a problem with the power switch (the one that you switch to either circle or line) because I tried it both ways. However recently my computers power button stopped working so my brother hooked up an old keyboard to my computer so to start it I will press a key on that keyboard and it will start up my computer, so I have to keyboards one to start the computer up and one to type. So in summary im not really sure what the problem is but im 90% sure it has something to do with either my "power keyboard" of my Power Supply so yeah. Any help will be apreciated

Answer:Accidentaly unplugged computer without shutting down. Computer will not start.

Try and get a psu off a friend who might have a extra one. Go from there. This way you might be able to narrow it down. It really hard to say what happen .

2 more replies
Relevance 41.82%

Lets say that i downloaded a pdf file. If i put that file on to the desktop it will be there. But when you restart your computer or shut down your computer, you log back on and its not there.If i download poweriso, i install it into c: drive and it will work. But when you turn the computer off or reboot it, you log back on and its not thereI know its not a virus. Its like a school computer you can only save it into your drive. If you save it into a desktop it wont be thereI think someone put a system restore or a default. so when you turn it off it will reset it to the what you had when you turned it onI have a dell computer running windows 10

Answer:Computer wont save anything after shutting down computer or restarting

Was this system ever joined to a corporate or a school network? It might be a group policy that is making your user profile act this way.

5 more replies
Relevance 41%

hey when i try shut down or restart my pc it frozes, i don't have adware, spyware or viruses on my pc, i got Norton Antivirus 2006, Ad-Aware SE Personal and Spybot - Search & Destroy

Answer:shutting down problems

Check the Event Viewer and see if an App is getting hung on shut-down. Also you can use MSCONFIG to turn off certain programs and see if it will shut down normally when a certain one isn't started on boot.

2 more replies
Relevance 41%

I'm getting error messages when I try to shut down and I'm being redirected to a different way to connect to the net when I open up. Here's my Hijack this log. Please can someone help? Thanks in advance.

Logfile of HijackThis v1.97.2
Scan saved at 00:19:48, on 15/09/03
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page ... Read more

Answer:Problems shutting down

12 more replies
Relevance 41%

My start up time is very slow. The internet is slow. I can deal with that but the last two days I can't power off my laptop the normal way. It just hangs there with a black screen but my keyboard and power button stays lit up. I have to hold down the power button to shut it down. I don't show any viruses. Ran various system checks shows nothing. Haven't downloaded any new apps or programs. Can you help?

More replies
Relevance 41%

Hey , i was browsing the net for some good place to find answers and this seemed like the right place, i got a new comp about 2 month ago , and beeing an old xp lover ive struggled abit with vista , but the other day something new started to happen.

I play WoW alot and it seems as soon as i try and play wow , "not only wow but when doing other stuff aswell" my computer just shutts off , it doesnt automaticly logg out or restart , everything just shuts down and restarts , no error msg`s no nothing. Ive tried to find what`s wrong myself but tbh , im no genius when it comes to software. Any help at all would be greatly appreciated.

i`ll post info about the pc and hope it helps:

xfx Geforce 9800GTX 512mb
creative sb x-fi XtremeGamer
Western Digital Caviar 500 BG sata 2 16mb 7200RPM
Intel Core#2 duo e8400 3.0Ghz
Corsair Powersupply 550w ATX/EPS 120 mm fan , 4x sata , SLI

Think thats the info u need , oh and another thing , my daughter was playing around the comp the other day and knocked a glass off water out , alittle came on / inside the PC , but i shut it off and cleaned / dried it up carefully , nothing seemed to have broke , but then again I might be wrong , just seems odd that it restarts the way it does.

Answer:Problems with PC shutting down.

check if it lists anything in the event viewer at the time it occurs

2 more replies
Relevance 41%

Recently, my laptop hasn't been shutting down properly. Whenever I go to turn it off it doesn't respond, so you have to keep going to start-turn off-turn off over and over again. Either that happens or when I try to turn it off I get the 'End Now' program box coming up with something about ending ccAp, the odd thing is that yesterday it shut down without a problem, which is the first time in a few days that it's done that, and today it's gone funny again! Can anyone help me figure out what is wrong at all? Thank you!

Answer:Shutting Down Problems

12 more replies
Relevance 41%

Im running windows XP

Everythings is great except for when i try to shut down.

I go to shut down and at the "windows is shutting down" screen ,it just stays there.Like it has freezed.

Heres a Hijack Log

Logfile of HijackThis v1.99.1
Scan saved at 8:13:56 a.m., on 14/02/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\VIA Technologies, Inc\VIA Audio Driver Setup Program\AudioDeck\AudioDeck.exe
C:\Program Files\Intern... Read more

Answer:Shutting Down Problems

Run HJT again and put a check in the following:

O16 - DPF: {FCF289D4-0AC8-4ED8-BE31-E8AF09606AB5} (download_35mb_com.applet) -

Close all applications and browser windows before you click "fix checked".

1 more replies
Relevance 41%

Hi every oneI have a 3 month old Toshiba laptop (came preloaded with Vista home premium ) which for that last couple of weeks has re started automatically every time I shutdown.I have googled this and tried every tip I can find (turning off auto re start etc) but to no avail.The only way to shut it down and for it to stay off is to hold the power button.I think this happened after a windows update

Answer:Shutting down problems

From the start button do you use the "on /off button" or do you use the arrow to the right of it and then choose shut down?Have you recently changed you power saving options?

7 more replies
Relevance 41%

Well i am currently using a laptop. It is a Acer aspire 5585WXMI.

Recently i am encountering problems in shutting it down. The screen will show that it is shutting down, but the computer would just not power off. I have to manually press the on/off button to shut it down. I have even waited for one hour for the power to be off, but it just cant power off by itself.

Anyone can help? Thanks.

Answer:Shutting Down Problems

These problems are usually caused by a program not terminating properly - which prevents Vista from closing gracefully. I'd suggest checking your Event Viewer for errors around the time that you try to shut it down. Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter. Then click on the Windows logs and look for errors in the System and Application log files.

Another way to troubleshoot this would be to close all open applications before trying to shut down. If it shuts down, then it was one of the open applications that was causing it. If it doesn't shut down, then try closing all the stuff in the System Tray (by the clock) and then try to shut down. If that doesn't work, then go to the Processes Tab in Task Manager (Ctrl-Alt-Del) and start ending the processes there. After a bunch of attempts you should be able to locate the offending item.

2 more replies
Relevance 41%

iam an aol broadband user and sometimes when i quit aol the sign on screen stays on the desktop.when i select exit from the taskbar it closes but when i go to shut down my pc there are a few windows open ie aol tray shutting down but it wont shut down i have to press the reset button. HELP

Answer:problems shutting down

See if this helps - click hereThere are version-specific links to the left

2 more replies
Relevance 41%

Hi, over the past few days when I go to shut down my laptop it can take about 3 attempts at clicking shut down until it actually does. There's occasionally a program I need to end and the box comes up saying that but then doesn't do anything. Can anyone help?


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hi, after i updated my A8N32-SLI Deluxe mobo's bios to version 1205, i started having shut down errors. when ever i tell windows to shut down, it does so, but right when the power is supposed to cut off, it doesnt, and my computer restarts... is there a setting in the bios that i should change to fix this? or is this a windows problem?

Answer:problems shutting down

I use the same BIOS and mine works fine. It might possibly be in Power options in the BIOS but I wouldn't count on it. You could give it a shot though.

3 more replies
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Recently, IE keeps shutting off, and AVG showed some issues with Resident Shield not working. Had to re-install AVG, but problems with IE still persist, and I have some slowness. I've run a rootkit scan, found a hidden file called brognet.exe and some hidden .dll files (6). Looking for advice on what the issue is.

Here is my main log:

Deckard's System Scanner v20071014.68
Run by John on 2007-11-22 13:42:55
Computer is in Normal Mode.

-- Last 5 Restore Point(s) --
8: 2007-11-22 15:59:34 UTC - RP292 - Scheduled Checkpoint
7: 2007-11-22 03:53:40 UTC - RP291 - Installed AVG 7.5
6: 2007-11-22 03:41:42 UTC - RP290 - Installed AVG 7.5
5: 2007-11-22 03:40:28 UTC - RP289 - Removed AVG 7.5
4: 2007-11-22 01:28:00 UTC - RP288 - Windows Update

-- First Restore Point --
1: 2007-11-17 15:25:21 UTC - RP285 - Windows Update

Backed up registry hives.
Performed disk cleanup.

-- HijackThis (run as John.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:44:01 PM, on 11/22/2007
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16546)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Fi... Read more

Answer:IE keeps shutting off, problems with AVG

User is being helped at another forum:

1 more replies
Relevance 41%

Hello, I've been having problems shutting down my laptop for a few months. Sometimes when I try to shut down my computer, it will log off my desktop and indefinitely produce a Windows 7 background with the words "Logging Off" without completing the shut down, regardless of how long I wait.

Usually when my laptop shuts down successfully, it'll produce this screen with the words "Logging Off", which will then change to "Shutting Down", and then complete a successful shut down.

I'm running a Windows 7 Ultimate, 64-bit on an Acer Aspire 1420P. I use Comodo Personal Firewall and Avira AntiVir Personal - both the free editions.

Thanks for the help!

Answer:Problems Shutting Down

Go Start>Run (Start Search in Vista), type in:msconfigClick OK (hit Enter in Vista).Click on Startup tab.Click Disable allIMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.Click Services tab.Put checkmark in Hide all Microsoft servicesClick Disable all.Click OK.Restart computer in Normal Mode.NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.If you use Windows firewall, you're fine.Try to shut it down now.

3 more replies
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after installing ie9 99% of the time when i shut windows down it comes up and says it is waiting for a program to finish most of the time it is the side bar but not all the time
iam not sure if it is ie9 that has caused the problem but it seems strange that it started all started after installing it

can any body help

thank you

Answer:shutting down problems

I would try uninstalling IE9 to see if the problem persists.

6 more replies
Relevance 41%

Whenever i want to shutdown my windows xp, i go to start and shutdown and then the screen just remains the same with my desktop in the back, icon, wallpaper and all the good stuff - and if i try to open something, a little dialog box appears saying that windows in shutting down

then after about 5 minutes windows actually starts shutting down and switches screen to the saving settings and the powering off or whatever comes next and then it finally shuts off

Does anyone know what the problem could be and how to fix it??

Answer:Problems shutting down

Have you tried going to "msconfig" under the "start-up" tab and removing any programs from running in the background? Your problem may be a program hanging.

1 more replies
Relevance 41%

well i have windows xp home edition lots of times when i go and try to shutdown the pc it wont shutdown it just stay there and nothing happen i try to press the power button because as you may already know you can tell windows to shutdown by just pressing it but that also wont work just leaving me the option to shutdown the pc by pressing the power button for 5 seconds if anyone could help i will really be grateful

Answer:XP shutting down problems

16 more replies
Relevance 41%

My laptop will not shut down or restart. It seems to just go into sleep mode and then drains my battery. What can I do?

Answer:Problems with shutting down

You must try to find out why this happen.
I presume some background running process ?blocks? shutdown somehow.

Before you try to switch it off open task manager, check the list of running processes and try to end some of them manually. Maybe you will find out which of them can be responsible for this issue.
Especially check processes that belong to some application you have maybe installed at least.

2 more replies
Relevance 41%

My HP laptop running Win 7 has been having problems shutting down about every other time in the past 2 months.

What could be the cause of this. Some programs are still active and seem to stop the shut down process.

Answer:Shutting down problems--Win 7

Hello welcome to TSF! We need more details. What symptoms are you having? Have you installed anything prier of this happening? Did you change any thing before this started?

What is the make and model of your machine. Also your profile says you have Windows xp yet your are posting in a Windows Vista/7 forum. WHich version of Windows do you have?

1 more replies
Relevance 41%

I have just built a new PC for myself and I am having problems with shutting it down. Sometimes, not all the time when I am in Windows and I will select turn off or reboot the computer goes through the shutdown sequence. The monitor turns off, but the fans and power light remain on. So to turn it off completely I have to hold down the power button until it stops.
Any thoughts on what is happening?

2gb RAM Corsair
AMD Athlong 64x2 4800+
MSI K9N Neo V3
GeForce 8400
380W Antec PSU
Thank you for any help.

Answer:Shutting down problems

Most of the time a shutdown problem is caused by a poorly written driver. Does the shutdown problem happen if you are in safe mode?

1 more replies
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When i shut down on an ATX Motherboard the shut down process gets to the windows is prepering to shut down screen and then freezing so i now have to turn it of manually like an AT Motherboard.HELP ME PLEASE!

Answer:Problems Shutting Down

Operating System?

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I am New to this and am excited to seek help from this forum. I have some irritating problems with my PC. I am running windows 2000 and it's not shutting down properly. It tell me WIN MIN is running or something like that. Also i am getting pop up after pop up, some of them affending. I am using this computer for my business so any help as soon as possible would be very greatly appreciated. ..... I have included my HiJackThis Log data.
Logfile of HijackThis v1.97.7
Scan saved at 12:19:40 PM, on 12/12/2003
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\winlogon.exe
C:\Program Files\Common Files\GMT\GMT.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet ... Read more

Answer:Pop-ups and Win Min Problems when shutting down????

Answered here:

Please don't post duplicates.

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Just lately,when trying to shut down the computer after surfing I have experienced the following,maybe on 50% of occasions.
Screen flashes for a moment then blue screen displays the following message: WINDOWS
"An exception OE has occurred at 0028:CD A64667 in V x D.This was called from 0028:CD9C6C30 in V x D.
It may be possible to continue normally.Press any key to continue"
Pressing a key has always brought back the final page of AOL to close,I then manage to shut down normally.Just a bit worried that one day something major will go wrong so any ideas will be much appreciated.Thank you.

Answer:Problems shutting down.

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Im using Windows vista and recently its stopped being able to shutdown completly.
Ran hijackthis scan and got this report..
can anyone help solve this problem?
all suggestions welcome

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:14:48, on 16/08/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18294)
Boot mode: Normal

Running processes:
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Program Files\Sony\VAIO Update 4\VAIOUpdt.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Sony\Marketing Tools\MarketingTools.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Sony\Network Utility\LANUtil.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Program Files\Windows Live\Toolbar\wltuser.e... Read more

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When i try to shut down my pc it freezes, and i have to switch off the power.What can i do, is this the worm virus???

Answer:Problems shutting down XP

What you can do is follow the advice at click hereNo, it isn't the msblast worm.

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Ok, here goes...About 2 months ago i bought a brand new dell with xp pro installed. Last weekend it started acting dodgy, most of the time when i turned it on it would go to the welcome screen and just freeze, ctrl alt del wouldnt do anything so i had to turn it off manually. I kept restarting it and after 7 attempts i finally logged in successfully. I then did a system restore to the previous weekend and i thought this sorted the problem out. It did to a degree, it doesnt freeze at the welcome screen anymore. However, i have 2 user accounts on my pc and when i try to log off either of them, nothing happens. I try to shut down and a message pops up saying 'users are still logged in, would u like to log them off?' I click yes and nothing happens, as if the computer just disregards what i just told it do. Its not a major problem, just an annoyance. Whats worse is a cant find my windows xp disc to re install again. Any ideas?Cheers guys

Answer:Shutting down problems - xp pro

Give me a break!!!139,000 users and no-one can help me!!!

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50% of the times I shutdown, I get to the 'Windows is shutting down' screen, and that's as far as it goes. I have to press 'reset', wait for scandisk to run, then try again, when it usually works O.K. Any ideas?

Answer:Shutting down problems

does scan disk find any problems with your files?

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I am not sure if these are in any way related, but they are in the way that they are extremely frustrating!!!

Problem A) When my ethernet cable jiggles loose, and then i stick it back it, sometimes (but not always) my computer with BSOD and restart.

B) If I leave my computer on, overnight or w/e, and do not close the lid or anything (or even if I do) my computer will end up shutting down. Not restarting itself, but completely shutting down. I don't havve my settings set to do this... so its weird.

C) When I am playing Black and White 2, which my computer is 100% compatible with, I do not get very far before the computer just restarts itself. No BSOD, just restarts itself.

Also, sometimes my wireless card is very weird and will not pick up or will drop a connection that it previously had in the exact location. Usually restarting this fixes it, but its still annoying.

Oh and my computer is a Gateway C-140x running Vista Home Premium, 2.0GHZ Santa Rosa, 2 Gigs of Ram, etc.

Answer:Shutting Down Problems

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Today I installed windows xp on my sisters Dell Vostro 1710. The problem is, when i try to restart or shut down the pc, it doesnt do it. It closes the explorer.exe, but gets stuck there. It just sits with the background image on the screen. The only way i could shut it down is holding down the power button. How could i fix this?

Answer:problems shutting down xp

see if anything at the following helps

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I installed XP onto my PCEverything seems to be working well apart from when I come to shut the system down.XP closes all the windows but leave the message that "It is now safe to turn your computer off"But this message Just hangs there and the system does not auto shut down and I have to remember to turn off manually

Answer:Shutting down problems with XP

for xpclick here

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I cannot shut down my pc. When i try to shut down my pc freezes, and i have to switch off the power. I have looked on the microsoft website but no luck.

Answer:Problems shutting down XP

It may well be a software issue here...I had this once, I downloaded the latest the drivers/software for my modem and all seemed ok. I also found that Norton firewall hung the pc alot at the shut down stage. Since moved to AVG, and BB I have no problems now.

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when i play any game such as unreal tournament or many others my computer will just shut off after about 30mins 45 mins
i have ran virus and all so i dont know what to do please help

Answer:shutting off problems

Have you ran a memory scan? Could be a bad memory chip. Had a bad one a while back, and it would restart the system as the chips became fragmented and full of crap no longer running. Info would try to run off the bad portion of the memory, and my pc would restart right there, no warning. check that first.

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I have this problem since I last installed Windows.
When I shut down the computer it takes it up to 5 minutes to turn off. This happens when I use the special key on the keyboard, because if I try to shut it down from start menu>>turn off the same amount of time is required for the prompt with Shut Down...Restart and Stand By to appear.
This is not to annoying, but it becomes so when I have to reboot after an installation or something.
I managed to take a video recording of the screen and this is what it came out:
at first all goes prompts: "Windows is shutting down..."
and it stays like so for a while and then...very quickly: "Machine group policies finished."
and : "Stopping Windows File Protection..."
finally "Windows is shutting down..." appears again and it shuts down.
What should I do?

Answer:Shutting Down Problems

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I have several problems which I'm not sure are linked.

Firstly when I try to shut down the PC - I get error message 'ebaytbdaemon.ex' which I then have to click on before the PC powers down.

Secondly I am unable to click directly on a link within an e-mail (OE) - doing so just produces the egg timer icon - when this happens if I attempt to close OE, again the screen 'hangs' with an error message. I was advised to delete cookies as a way around this but to no avail.

I realise that pasting the link into the main browser window is an option (probably safer!) although sometimes this is not always possible - but I am curious as to why the problem has developed in the first place.

Finally I have noticed several messages stating that my PC is low on virtual memory. This coincides with any application - even opening a word document - running painfully slow. On one occasion tonight I was advised that my system did not have enough memory to open Word Help!

I have run AVG/Ad-aware but no help. Also I notice that the problem with virtual memory appears to come and go ie everything runs fine - then slows - then is fine again.

I would say that I have run a defrag analysis which suggests this is necessary so presumably this is not helping matters. I aim to do this as soon as I finish posting this!

Any advice to any of the above ramblings would - as ever - be much appreciated.

Answer:Problems shutting down with XP

Any help with the above would be appreciated.


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Help about my computer.. My computer keeps on shutting down when im installing/uninstalling. Please help..Btw im installing Nero 9.. I also try to install other software but it restarts..Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:38:34 PM, on 11/10/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Trend Micro\BM\TMBMSRV.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Common Files\LightScribe\LSSrvc.exeC:\WINDOWS\system32\nvsvc32.exec:\Program Files\Common Files\Protexis\License Service\PsiService_2.exeC:\Program Files\Trend Micro\Internet Security\SfCtlCom.exeC:\Program Files\IDT\5222008192307\STacSV.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Trend Micro\Internet Security\TmPfw.exeC:\Program Files\Trend Micro\Internet Security\TmProxy.exeC:\WINDOWS\system32\wscntfy.exeC:\WINDOWS\Explorer.EXEC:\Program Files\IDT... Read more

Answer:Help about my computer.. My computer keeps on shutting down when im installing/uninstalling

sumbody help me..

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I was using my microsoft office word program, and it all of a sudden went funky, like short circuiting out, then a blue screen popped up saying that the program I was using was bad and causing my computer to crash, so my computer was shutting down before it crashed. Then it shut down and came back up asking if I wanted to go back to a restored or previous thing, something like that, (a restore point), and it said it would probably turn off and on several times through out and could take several minutes, then the computer turned off and back on and the screen would not turn on... I have a dell all in one computer, so I do not have a separate tower from my monitor. What happened? How can I fix this? Any one out there have any ideas? I was not even on the internet at the time.

Answer:Got a bad program, shutting down computer before computer crashes... help

When you first turn it on, can you see the Dell logo?  If so, does it show the Windows logo after that?
Do you recall details of what the blue screen said?
If you can see the Dell logo, then try these free, bootable diagnostics:
You can press F12 to get to the boot menu in order to boot from the CD/DVD drive.

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Ok I was doing a full scan with AVG, then I cut off strangely this has never happened to me before so I don't no what's wrong, I tried to boot in again then i cut off again   It was scanning my Windows folder when it happened.  knowing it now il probably cut off in A minute does anyone know what's wrong?  Thanks very much for your help

Answer:Re: Computer keeps shutting down after I did A full scan on my computer

Ok dont worry I sorted it out

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OS Name Microsoft Windows 7 Professional
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer Gigabyte Technology Co., Ltd.
System Type x64-based PC
Processor Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 3901 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. F5, 3/9/2012

It is a 1-week old PC (installed OS a week ago), and I installed the OS by downloading it from Microsoft and installing it using a bootable CD.

Answer:BSOD while shutting down computer (1-week old new computer)

Please do not start multiple threads for the same issue:

I will look over the reports in your other thread when I get home and have access to my debugging tools. Thank you.

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My computer is an XP home edition I believe, and it asked me to install some important updated. After doing so, it told me that I needed to restart or shut down my system in order for the updates to take place. When I tired doing so, It gets stuck. I get to a blue "log-off" screen, and it says 6 out of 14 updates are being installed... do not turn off your computer. But it stays like that for hours, and never updates, so I end up having to shut off my computer by hitting the power button. :/

I tried doing a system restore, but those updates have to be installed first. Before it even tries to restore, it deals with the updates. I'm not too sure what to do. Is there any way to bypass these updates, or get them installed some other way? I'd really apriciate the help. Thanks.

Answer:Updates for my computer are preventing me from shutting down my computer

Is this a new system? When you go to updates have you validated your copy of XP with Microsoft? Once you do that and make sure your settings are correct in your browser for downloads it does take time but not hours. Are you running firewalls, Zone Alarm etc., anything that would block the updates? Jazz

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Hi, there is a red light next to my power button that blink's alot & i believe it's called the hdd light. No matter what i'm doing it shut's off after awhile & than my computer freeze's & i don't know why. Everything work's fine into that happen's & it's alway's random. I only had this computer for 2 years & i built it myself & this problem just started 2 days ago i also did memtest but it partially freeze's meaning the upper right corner isn't moving but the mid right corner still has number''s moving.This is my system specs

geforce gtx 660
intel core i5-3570k
corsair cx 600
ASRock Z77 Extreme4
Onboard gpu intel (R) 4000

Answer:Hdd light on my computer keep's shutting off than my computer freezes

The hdd light should only light while the disk is being read or written to. It is normal for the hdd light to not be on all the time.

Since you say the system "partially" freezes during a memtest, I would like to understand more about that. Can you post a screenshot of what you are seeing when it's partially frozen?

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Ok I was doing a full scan with AVG, then I cut off strangely this has never happened to me before so I don't no what's wrong, I tried to boot in again then i cut off again It was scanning my Windows folder when it happened.  knowing it now il probably cut off in A minute does anyone know what's wrong?  Thanks very much for your help

Answer: Computer keeps shutting down after I did A full scan on my computer

Ok I haven't cut off in safe mode so there must be something wrong with going into normal mode, im running A scan on safe mode at the moment using Windows defender.

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I am very frustrated. I had windows 8 and it would shutdown occasionally. I upgraded to windows 8.1 and now it shuts down frequently. I get the dreaded blue screen. I have changed my screen saver settings to never and never but it does not help. Hopefully there is a solution.

If I upgrade to the premium 8.1 would that correct my problems?

Any help would be appreciated.

Answer:Windows 8.1 Problems shutting down

The gurus here will probably tell you to post pertinent logs as indicated by Brink's post below.

Blue Screen of Death (BSOD) Posting Instructions


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Basically, I have a laptop that, whenever I play certain games, I get about ten minutes of game-play, then it just shuts down like I had held the power button for so long. would like an answer to the problem, as I'm getting guild wars 2 this Sunday and want it to be playable.
Games it has shut down on:
games that it hasn't shutdown on:
Diablo 3

OS: windows 7
manufacturer: e-machines
model: eME732
processor: intel core i3 m 370 @2.4ghz
ram: 2GB or 2048mb
DirectX: 11

Answer:Having problems with my laptop shutting down

1 is your graphics card suitable for playing the games I would say on the said laptop go to google then type can you run it then click on link thise will take u to a site that will help determine the games you can play so once on there theres 2 drop down boxes in the 2nd box look for your games then click then after click on canurunit tab and wait then the system will tell you pass or fail and on what parts for instance it might say core i3 pass but on graphics it might say fail .. if passes on all then let us know and then can look further

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Hello everyone

I've recently been having some problems with the general use of Windows XP. I have a very large number of processes running at all times, I'm not sure what these are and if and how I can stop them running on start up. I'm also having problems with various programs freezing and not working properly. I have also been having problems restarting and shutting down Windows, this is taking a very long time and sometimes will not shut down at all. My hard drive was very full and I've deleted a large number of files and defragged the hard drive but this has not helped. I have also run AdAware and Microsoft AntiSpyware.

Any help in solving any of these problems would be greatly appreciated.

Thank you very much in advance for any assistance.


Answer:Problems Shutting Down Windows Xp

UpInSmoke,First of all let me say Welcome to Bleeping Computer.Now to address the issues you have described. Without more definiative information. I can only suspect not confirm what I think the problem/s may be. Therefore I suggest that you do some scans to either confirm or rule out my suspicions. Please follow the list of items below to help diagnose what may be wrong. These are tried and proven methods to help resolve issues with computers. Anyone may reply to further posts as you progress. Good luck.Run these online virus scanners: this online Trojan scanner:TrojanScanAre you using these basic security programs?(They're all free.)a? free - a complementary product to antivirus software which is specialized in protection against harmful software. Antivirus software often features an inadequate protection against Trojans, Dialers and Spyware. a? fills this gap.ewido security suite - offers protection against urgently growing threats like Trojans, Worms, Dialers, Hijackers, Spyware and Keyloggers.Ad-Aware - A good program similar to SpyBot S & D.Spybot S&D - Detects and removes spyware, of different types, from your computer.Spywareblaster - A good program that prevents spyware from being installed on your computer in the first place. This program is always running in the background, protecting your computer. It prevents the installation of bad active X controls found in web pages.SpywareGuard - ... Read more

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I noticed that whenever I try to work with a DVD that is scratched, that the CPU usgae spikes. Process Explorer indicates DPCs accounting for >60% of CPU usage, and I have to assume that this is related to the problems with the DVD drive not being able to read from my DVD.

However, I cannot get the CPU usage to go down, even after removing the DVD and closing any software that I was using with the DVD. Does anyone have any suggestions how to stop the DPCs and Hardware Interrupts and bring the CPU usage down?

Also, if I try to reboot after I am in this situation (a necessity so that the computer can run smoothly with low usage), the shut down freezes and I have to do a hard power down at the PSU. I am assuming that the DPCs and Hardware Interrupts have something to with that.

Answer:DPCs and Problems Shutting Down

Ya, I notice similar problems when trying to read a defective disc.

Only solution = power down, power back up.

You could try using this -

Or you could sand the bottom of the disc with white toothpaste and your thumb, going from center to outer edge. If you remove enough of the damage this way, this disc could then be read well. Make an .iso of it if possible, then throw out the original

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Hey guys...Please help me if you can. Most of the time, if I do anything on you tube for more than 5 min it will shut down my pc. This thing was so full of viruses that we had to restart it a few months ago. I dont think it was ever virus free after that. Thanks in advance! Kevin

Answer:Problems shutting down with you tube

You can perform scans with eset online scanner and f-secure online scanner. with malwarebytes and super antispyware. any of the scans find anything post the resluts here.So that a qualified member can help you.

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I recently bought a HP laptop running Windows 7. In a nutshell, I cannot effectively shut the computer down, and Windows updates do not install properly. When I try to shut down, the computer just spins for ages and eventually goes blank. Then, I have to select "start in safe mode" and shut down from there.

Has anybody else experienced this problem? Any advice on how I can fix this issue would be most welcome.

Greetings from Toronto,

Answer:Major problems shutting down

Quote: Originally Posted by ChasssTO


I recently bought a HP laptop running Windows 7. In a nutshell, I cannot effectively shut the computer down, and Windows updates do not install properly. When I try to shut down, the computer just spins for ages and eventually goes blank. Then, I have to select "start in safe mode" and shut down from there.

Has anybody else experienced this problem? Any advice on how I can fix this issue would be most welcome.

Greetings from Toronto,

Two things, do you have anything plugged into your USB drives when you try to shut down?

Also, the very first thing you want to do is open up the Run Command as Administrator and type in SFC/ scannow This will repair your Windows Update and hopefully whatever else is holding up your PC from turning off. SFC is the System File Checker.

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Lenovo IdeaPad 710S-13ISK i5-6200U
Windows 10

Used it on a normal day then all of a sudden it won't shut down. Kept going straight to lock screen. Nothing i tried would shut it down. Except long pressing the power key.

Next time i boot the computer it doesn't get to windows.

1. Shows blue screen to ask me which language
2. Troubleshoot or shut down.

When pressing troubleshoot the following menu is presented:

System restore - when pressed it asks me to select operating system at start but how? It doesn't prompt me for anything.
Command prompt
System Image recovery
UEFI Firmware settings
Startup repair - tried this, it doesn't work
Go back to previous Windows version - tries this, doesn't work

I don't know for sure but I'm pretty sure windows update is to blame. I have mine installed in the background.

Honestly don't really fancy taking the laptop to a shop just to pay ?30 for a checkup. Can anyone help me?

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Hi, One of my customers brought in a T420 that won't shutdown properly it stays stuck at the " Shutting Down" Screen and freezes there has anyone else encountered this problem? I did a couple checks on it Memory and hdd are fine I'm really not quite sure what the cause would be. Especially since it's intermittent some time it will turn off some times it freezes. I tough it might be some processes in the back screwing stuff up so I clean booted and did a shutdown and it froze.  Help on this matter would be greatly appreciated, He's a good customer of mine and I would like to keep him happy.

Answer:Problems Shutting Off T420

Everbest,Sounds like some programs are not closing properly. Next time before you shut down. Try closing all your running applications and see if it shuts down properly?You mentioned you did a clean booted, do you mean you did a factory restore?Thanks

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I've got a computer with Windows XP on it. About two weeks ago it developed two problems:

1. I have to request it to shut down twice. The first time I make the request nothing happens. The second time it closes down properly.
2. When I start it up I get the message "We apologize for the inconvenience but Windows did not start successfully". I have to catch this message before it tries starting up on the new configuration again and select for it to start using the last known good configuration. Then it starts OK. But it's a bit of a hassle.

I didn't make any changes to my computer on the day I first started noticing these problems. I've tried restoring my system to points before the problems started (takes up to three hours to do), running Malwarebytes (it flagged up eight files which I then removed) and chkdisk (seems to get to the end of the scan then restart the computer and do another scan indefinitely) but there's no improvement.

So here's a hijackthis log below. Can anyone help?
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:00:48, on 03/11/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files&... Read more

Answer:Problems starting up and shutting down.

Sorted now, thanks.

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My computer seems to shut down fine but if I do an update or anything that requires a restart it will shut the screen off and the HDD will initially show some activity but then nothing happens.

This doesn't happen all of the time but more often than not.

A full shut down seems to work fine it's just a reset/restart that seems to hang on me.

Answer:Problems when Restarting/Shutting Down

It could be just finishing whatever update you did.

If it doesn't happen all the time ,don't worry about's Windows.

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Hi, win 7 ultimate, just installed outlook 2007 and it picked up my hotmail account but I had to work at getting it to work with yahoo, seems to be running OK. Problem is if I close it the tray icon goes grey and does nothing and I cannot get it to run again unless I start task manager and shut down the outlook exe from there, then the tray icon is gone and I can start it from the desk top icon. I cannot find a way of working round this. Any ideas out there?????? Thanks.

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I have a Lenovo Y560 for over 6 months now and I have only recently had a problem with the laptop shutting down. When I shutdown my laptop, I realised that it doesn't shutdown completely. The 2 lights at the front of my laptop are still on (1 for power charging). This is what happens when I click on Shutdown. 1. Windows shutsdown2. Screen blacks out But all the lights on my keyboard are still litted up and I know the shutdown isn't fully complete because the laptop base that I have is still running as it is connected to my USB port. I tried clicking on my touchpad buttons or pressing keys on my keyboard but nothing happens. Then I try to turn out my laptop again via the Startup button but nothing happens. I have to "manually" shutdown my laptop by holding down the Startup button until all the lights on the keyboard goes off. Then only can I startup the laptop again. This problem has only recently started. I would appreciate any advice on this. Thank you.

Answer:Problems with Y560 shutting down

In my opinion, it sounds like a software issue.  You might want to try re-installing windows.

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Hi, I'm hoping someone could help me out with a little problem a friend of mine is having with her pc. Her pc no longer shuts down or restarts. When she first got her pc she didn't have this problem. The problem started when she started messing around with her pc. Any help would be appreciated....thanks

Answer:shutting down and restarting problems

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Reinstalled SP2 last week in the forlorn hope of solving a CD/DVD drive problem. Since then, whenever I shutdown, it goes through the motions and then falls over (flashing some kind of error screen in DOS) and reboots automatically. The only way I can switch off is to press the on/off button.

Any solutions?


Answer:Problems shutting down XP after SP2 reinstall


The easiest way to solve it, is to recover the system!
I think it is a windows problem and hard to recognize!
Save your important data and insert the Toshiba recovery CD!
After that it should work without problem!


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This problem is on my sisters computer. One day the internet wouldn't work. I noticed that under network connections she has "local area connection 4" and "local area connection 5" under 4 it says 10/100 or whatever that is then under 5 it says WAN. The 4 is disabled, when I try to enable it the computer shuts down when it says "aquiring network address"

Also under the device manager the 10/100 thing has a cross on it, if I enable it the computer shuts down.

anyone know what on earth is going on?? I have two modems that I can connect, one has a wireless feature the other one doesn't. I just wanna know how to get the net working with either one of these modems.

Answer:no internet and shutting down problems

Did you right click on the NIC in Device Manager and select Enable? That's the 10/100 thing.

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Well, I recently put together my first computer. Having a few problems. First problem i think i should fix is my computer isnt shutting down properly.

If I restart from the start menu, it exit windows xp and goes to a black screen. The monitor will power down, but they computer itself does not turn off and then power back up. Instead it just idles, until I am forced to hold the power button until it shuts off. Once I start it up it says it encountered a boot error(something to that effect). Then i start up like normal.

If I turn my computer off from the start menu it does turn off, completely. When i power it back up its a black screen(like there is no connectivity to the monitor). It stays like this until i hold the power button until it shuts off. When i start it up again, it will go to the "encountered a boot error" screen again. I then start up like normal.

Im assuming its a mobo issue, the user guide is no help with this problem. The user guide says

"If you are using Windows XP: **I am**

1.Click the start button then select turn off computer.
2. Click the turn off button to shut down the computer.
3. The power supply should turn off after windows shuts down."

Pretty useless, no trouble shooting guide either.
Here is my set up.




Vide... Read more

Answer:Solved: Problems shutting down.

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When I go into REGEDIT, after about 5 seconds, it closes itself. And, just recently my CD-ROM drive has been missing every once in a while. I restart my computer to fix that problem. And... I have SBC Yahoo for internet, and when I check my email and try to delete my mail, It says SBC Yahoo Browser has encountered an error, and then closes the browser, this happens on other sites also. Any help please to fix these solutions?

Answer:REGEDIT shutting down and other problems

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I recently had problems with my computer of suddenly shutting down.
I wanted to upgrade so I got a new motherboard, proccessor, and power supply.
I thought that would fix the problem until I was trying to install the new BIOS and it started shutting off again.
Can anyone give suggestions please?

Answer:BIOS and shutting down problems.

You shouldn`t need to 'install' a new BIOS for a fresh build. What exact equipment do you have and what exactly happens and when?

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Occasionally windows will not shut down. I can't figure out what the problem is. It happens every now and then. And I have to press the power button for a few seconds to get it to turn off. I don't know why this is happening and don't know where to begin. I looked through the event log and didn't see errors at the time that we shut down the computer. Maybe I'm looking in the wrong log?? I haven't a clue.

The other problem is that it takes forever for the computer to finish booting up. (Waiting for the icons to become visible on the desktop?) At first the problem was it took forever for everything to load up. It seemed like everything loaded during startup. I unchecked things on the startup like my camera, and itunes. But left everything else alone. So I don't know this thing is being such a bugger.

Help please.

I have XP.

Answer:Problems Shutting Down And Starting Up

If you look in the Event Viewer you should be looking at the System Log. You should be looking for the red dot with the white X inside, these are errors. At the top of the columns you will see titles, the column titled Event is the one that you want. If you see one of the red dots follow that line across to the Event column and right click one the Event code, choose properties, and read the description and then post the first three or four that are listed.

When was the last time you defragged your hard drive?

Have you run scans for infections, and if so with what, and did you do this in Safe Mode?

If would also help to know what make and model your computer is.

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Hey guys, unfortunately i have got a problem with my two2 weeks old Lenovo V 570. When i close the laptop and open it again, the display remains black. i tried to press the energybutton or other buttons - but no reaction. the only thing i can do, is pressing the on/off button for 4 seconds to switch the computer off.i also got problems, when i want to switch the laptop off. First it seem that, windows 7 goes down normally, but then the energy button remains on(white light) and after 20 seconds the aerator goes on again...this seems really strange to me, because i thought i turned the laptop out... the only possibility is here also pressing the energy button for a few seconds...:/ can anyone help me, fixing the problem?! Thanking you in advance

Answer:Closing and shutting down problems

hi is usually that windows causes sleeping issue(s).can you try to re-install power management drivers first? also, please, let us know if you installed any windows update recently or made changes on system ?

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recently i have tried to update my laptop but while it was updating'my computer ran out of battery and shut off.upon turning the computer back on it said "configuring windows update please do not turn off power" i left it about 5 mins then it changed to "failure to configure update.reverting changes.please do not turn off power." it stayed like than for over 24hours as i left the laptop open and on for the rest of the day and the next day,nothing worked not even safe mode i tried all the options from the system repair and screen that comes up when u press esc but nothing was working. went on many sites and tried to see if anyone else had this problem but the answers they got didnt work. finally i tried chkdsk on the system repair cmd prompt. it said "the disk drive is corrupt please run diskcheck on drive C:" or something like that so i did but it never ran. finally i cancled the chkdsk and tried to log back on. it worked but my icons wont load and everytime i click anywhere on the screen the laptop freezes and the only thing loaded is my taskbar and i can move my mouse.the computer now runs fine in safemode after that but nomatter what i try the problem still persists on normal startup. and also system restore comes up with an error saying it could not find a file c or something even if i restore to the earliest date(windows was pre-installed on my laptop and i do not have a cd drive)

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Hi ! I am having a problem shutting down anything that runs from CD (games etc). Whenever I quit the application, it leaves a black portion on my desktop which simply will not go away. I have to restart my PC in order to continue normally. This is not with one particular CD, but all of them.

I am running Win98 SE.

Hope someone can help ! !

Answer:Problems shutting down CD apps

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Over the last week or so when my computer boots up sometimes it boots to the desktop and nothing is there except for the backround?(No Desktop Icons,Taskbar) It takes up to 5 min sometimes for the desktop to load completely. Other times when I boot up,everything boots up normally"Icons,Taskbar items etc" but when I try to open up anything
(Outlook Express,Norton etc.) nothing happens. The hour glass of my mouse stays on for 5 to 10 sec then it dissapears. About 3 to 5 min later the programs that I tried to open all open at once???
When shutting down my computer I get 2 error messages,both saying
"Initialization Failed"

1. WAVIPERF.EXE - DLL "The application failed to initialize because the windows station is shutting down"
2. DINRDLLG.EXE - DLL "The application failed to initialize because the windows station is shutting down"

The 2 error messages will continue to appear 3 to 4 times in a row before the computer finally shuts down.I have not installed anything on my computer since these problems started happing. Any ideas on how to fix any of the above 2 problems would be very appreciated. I have win xp pro sp2. thanks again..


Answer:Starting & Shutting down Problems?

As you probably already know, a Google search turn up no results for DINRDLLG.EXE or WAVIPERF.EXE
This is most likely caused by a virus or spyware.

Please download
Mcafee stinger multivirus removal tool
Install and run

Spybot search and destroy
Ad aware personal form Lavasoft
Install, update,run, check for problems , fix problems.
A Squared trojan remover
Download, install, update, scan and fix.

Download, unzip and extract to a permanent folder of your creation such as C:\ProgramFiles\Hijackthis\Hijackthis.exe
Run and choose scan and save logfile. Copy the contents of the notepad window which opens and post it here.

This post should probably be moved to the Hijackthis log board.

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Hi all...............When I'm shutting down windows (xp service pk 2) the process gets slower and slower until it can sit for 30 mins with shutting down message and then freezes eg can't move mouse arrow( this is preceeeded by pc running slower and slower and probs with net connections). I then turn it off manually(should I wait, how long for?) This can go on for a couple of days but always ends in windows system32 config error message and pc not starting in any mode from power off or crashing completely when in use (last good configuration etc). I have had to reinstall it about 15 times now and it's driving me mad.( I have found commands for r console but I'm a novice so couldn't recover it, will try again next time) I run avg scans which show no infections,ccleaner and registry cleaner but still happens. If no solution can be found to fix problem is there anything I can do when slowing starts to repair system 32 before system crashes? I have already lost 6 months worth of irreplaceable academic work when this problem first occured (a sickener I can tell you!). I bought a 4 gb usb to back up files but last time pc crashed it ruined that as well, I cant access usb or even format it even though I follow prompts (its a sandisk with u3 installed u3 platform wont initialize) any ideas on accessing the masses of info on usb would be greatly appreciated as well.........pls help??!!

Answer:problems shutting down xp ruining pc! help pls

Welcome to TSF....

One suggestion I can make on loosing data that is important or rather not loosing the data is to purchase two items, first is an external hard drive and the second is Acronis True Image

A short stint at backing your hard drive up stops data lose.

You can try doing a rerpair-installation as per the following:

How to perform a Repair Installation of Windows? XP.

Two things are needed here, just a bit of old technology, an ink pen and a piece of paper to write down any special settings that might have to be changed back after the repair-installation is completed.

Please Note: Performing a "Repair Installation" in this manner should not delete any Personal Files, it should 'repair' the core of the installation but to be safe with your data you should follow the next two paragraphs.

You might have to remove the hard drive from this computer and install it in another computer as a slave drive and after it is able to be accessed by Windows on that computer you will have to manually backup all of your important data that you have to another media like CD-R's, DVD or external hard drive. Then when this is done return it to the original computer as a master drive on the primary IDE cable. and do the following:


The details that follow require an above-average understanding of the technical topics involved. If you do not understand the Registry material presented here, either find a techn... Read more

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For some time now I've been plagued with messages regarding having to shutdown the computer to install 'important updates.' The computer says it's installing the updates and needs to shut down which takes for ever. It then reopens to say 'Updates were not configured correctly. Reverting changes' It then goes automatically to 'Switching off...installing updates.' After an age it reappears with 'The user profile service failed the logon. User profile cannot be loaded.' I then have to physically switch it off and it restarts successfully. That sequence has been ongoing for some time. I have Vista Home Premium Service Pack 2 and on a Dell Inspiron 1545 Laptop. Thanks for any assistance.

Answer:Shutting Down Problems with Updates

"The user profile service failed to log on" etc - I could suggest you try a "system restore" if you have an idea when the problem occurred and you can restore to a date BEFORE that. Otherwise have a look at this LINK - click here

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Over the last week or so when my computer boots up sometimes it boots to the desktop and nothing is there except for the backround?(No Desktop Icons,Taskbar) It takes up to 5 min sometimes for the desktop to load completely. Other times when I boot up,everything boots up normally"Icons,Taskbar items etc" but when I try to open up anything
(Outlook Express,Norton etc.) nothing happens. The hour glass of my mouse stays on for 5 to 10 sec then it dissapears. About 3 to 5 min later the programs that I tried to open all open at once???
When shutting down my computer I get 2 error messages,both saying
"Initialization Failed"

1. WAVIPERF.EXE - DLL "The application failed to initialize because the windows station is shutting down"
2. DINRDLLG.EXE - DLL "The application failed to initialize because the windows station is shutting down"

The 2 error messages will continue to appear 3 to 4 times in a row before the computer finally shuts down.I have not installed anything on my computer since these problems started happing.I searched google for the error messages but nothing came up. Any ideas on how to fix any of the above 2 problems would be very appreciated. I have win xp pro sp2. thanks again..


Answer:Starting & Shutting down Problems?

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when i was shutting down my laptop i got one of these messages "system restore" then it shut off but with errors. then when i restarted it a screen came up that said start up repair and it took about ten minutes to get my laptop working where did that come from. i dont go to myspace or face book or any porn sites and i ran avast and it didn't find anything. new computer. any ideas guys/ladies?

thanks you

Answer:a few problems while starting and shutting down

Just a though. Use msconfig and see what you have running under start up. You might have something starting there for shutting down that is causing this problem. If you have downloaded anything new it might installed itself in your start up and causing start up and shut down problems. Another option would be chkdsk /r. Check M/S site for proper use of chkdsk /r. (notice the space between k and the /).

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Ive been running this operating system for about a year now with no problems. In the last few days however, whenever I shut down the system, everything goes fine until it exits the desktop and goes to the blue background. When it reaches the "Windows is shutting down..." screen, it just hangs. Its not locked up as I can still move the mouse and the dialog box, it just will not shut down.

Any ideas on how to remedy this issue?
EDIT: Add/Remove Programs just hangs at this as well

Answer:problems with Windows XP x64 shutting down

See if it hangs when shutting down and running add/remove programs in Safe Mode as well, if Safe Mode shut down and add/remove programs functions properly, then it is probably some program you installed and you can try disabling/uninstalling them one by one. Or it could be a driver that needs to be updated or perhaps even a piece of hardware going bad. Could be difficult to diagnose, so be prepaired to do some work.

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Some months ago I had problems with fairly frequent crashes, but a recovery using Paragon to a saved version of the opsys seemed to cure it. But lately I've had some problems installing Microsoft updates, and also shutting down/rebooting problems including rebooting as part of an update. As an example of the problems, the computer often hangs at one stage or another of the operation, for example on the "Shutting Down" message.

I've tried to follow your procedure exactly, but: (1) the system crashed on trying to select ".txt" after running MBAM (hex codes: a,1,1,address); and (2) I'm not absolutely sure MGTools ran correctly. I managed to find the MBAM log file by opening MBAM again, and I'll try to send everything you specify.



Answer:Problems shutting down, updating, etc

No logs attached.

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