Computer Support Forum

Solved: PC Black screen freeze and requires forced restart.

Question: Solved: PC Black screen freeze and requires forced restart.

Hello Everyone

Recently my HDD was replaced in my pc due to it was faulty (couldn't boot).
I got a new one and redownloaded my games, but now i have a decrease in FPS in most games and the newer ones (Rome 2, AC4 etc.) have large FPS drops and crashes to a black screen with flickering sound after a few minutes. This forces me to restart my pc manually. I initailly thought it was due to overheating, and i cleaned my computer, which cured some of the FPS drops, but the games still crash after a few minutes.
Does anybody know why this happens?
I have attached a zip folder containing the results from: DxDiag and MSINFO32.

Any help would be appritiatied, thanks!

Relevance 100%
Preferred Solution: Solved: PC Black screen freeze and requires forced restart.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Solved: PC Black screen freeze and requires forced restart.

6 more replies
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Very frustrating problem I'm having. I have a multi-monitor setup (not sure if this is the cause of this issue as I have multi monitors on my other machines).

Sometimes an application will freeze (hey, it happens) and I'll do a ctrl-alt-del, then hit task manager.

Then everything goes black.

I can see my mouse and can move it around, but that's it. I cant see anything else, and they keyboard seems to have no effect. In the end, I have to power down my machine from the power button.

I've tested this a few's not just task manager. It's ANYTHING (change password, switch user, etc). Just goes all black. Not pitch black, but the screens go completely dark but I can see and move my (white) mouse icon.

This sucks! Help!

Answer:Screen(s) go black (except mouse) - requires restart!

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

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Recently my computer has been freezing at certain times. I've come to think it must be a problem either with my hardware or my windows, but I thought it would be best to get more expert info instead of diving head first into the problem.
The main problem that occurs is the random freezing. My computer will suddenly freeze, and I would have to manually restart it in order for it to work again. I have noticed that the frequency of the freezes start to decrease after a few manual restarts, via power button, but it can still tend to freeze later during use. Sometimes, the screen will freeze and after a few seconds will be followed by a grayish/black screen, and then a restart.
At certain times when I recover from a restart, Windows will provide an error report:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 50
BCP1: 8E4DC000
BCP2: 00000001
BCP3: 91C8ED92
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

Any help in diagnosing the problem and fixing it will be appreciated!

Answer:Freeze, Black Screen, Restart

Download BlueScreenView (in Zip file)No installation required.Unzip downloaded file and double click on BlueScreenView.exe file to run the program.When scanning is done, go Edit>Select All.Go File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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Your computer may freeze or restart to a black screen that has a "0xc0000034" error message after you install Windows 7 Service Pack 1 or a Windows Vista service pack

Consider the following scenario. You install Windows 7 Service Pack 1 (SP1) or a Windows Vista service pack on your computer. After the service pack is installed, the computer may freeze or restart. If the computer restarts, you receive an error message that resembles the following on a black screen:

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Hello everyone,

I have a 5 months old Asus ux32vd. Here's the problem: this morning I found the laptop extermely hot and unresponsive after resuming from sleep. Forced restart with power button resulted in a 15-min boot and normal work for the next hours. Until the lid was closed. After resuming from sleep on the next occasion, Win8 froze (became unresponsive with no error message) in a few minurtes. Restart with power button -> looooong boot -> normal work again. No mini-dump files created. Event viewer mentions Bluetooth-related issues (see attachement for the log file and screenshot of Device Manager). I am not using any Bluetooth devices, only wireless combo (the only usb port used on the regular basis). "Bluetooth Device (Personal Area Network)" in Device Manager was disable the whole time (it's enabled on the screenshot).

I tried standard Windows Startup tools - debugging and automatic repair - no result. I didn't do the hardware test yet. If the event file makes any sense to you, please, let me know. Any suggestions are highly appreciated. OS: Windows 8 64-bit, version 6.2.9200.

Answer:Freeze after sleep followed by 15-mins forced restart

UPD: New event log and finally a crash dump (laptop restarted while at sleep mode) that says:

On Fri 23-Aug-13 8:28:02 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\082413-272234-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440)
Bugcheck code: 0x9F (0x3, 0xFFFFFA80067C31E0, 0xFFFFF88000A2B7F0, 0xFFFFFA800673B5B0)
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft? Windows? Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

On Fri 23-Aug-13 8:28:02 PM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x9F (0x3, 0xFFFFFA80067C31E0, 0xFFFFF88000A2B7F0, 0xFFFFFA800673B5B0)
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caus... Read more

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First of all , as a newbie here I'd like to say hello to everybody on this forum and also apologize if this is posted in the wrong section since defacto my problem involves black screen and not a tipical blue screen.

Computer is custom built, all new parts, 5 months old. I became aware of this problem about 2 months after.

My system specs:

i7 4930k - overclocked (bios reset to factory settings later after problem became continuous annoyance)
Corsair H110i GT
Asus Sabertooth x79 mobo
16 Gb DDR3 Corsair XMS3 1600MHz
Evga GeForce GTX 970 SC
Corsair -CS850M 850w , PSU

So this problem has been bugging me for some 3 months now.

Basically what would happen is computer would freeze, if there was sound playing atm, sound would freeze in a "bzzzzz" fashion (continuously looping), 2 seconds later screen would turn black and the computer would restart.
I have disabled later "restart on failure" feature, hoping I would get some information on screen when it happens, but sadly now it just stays on black screen without resetting.

This happens completely random, and so it happens that it is always during some not intensive computing (idle, web browsing, youtube playing, sometimes when working in 3d modeling program -3ds Max).
On the other side, it never happened when computer was doing some intensive 3d rendering or gaming - coincidence or not, I don't know yet...

Biggest problem now is that I'm still unable to recreate the event. I've trie... Read more

Answer:Random Computer Freeze - Black screen - Restart

Update regarding memory testing. Just finished 10+ h of Memtest86 with 0 errors. Should I run it more ?

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Hey there, any help is much appreciated

After a lot of headache, ive realised that updating anything through windows update that requires a restart causes my computer screen to go black after the windows loading bar on startup. If i leave the computer for about 10 minutes it eventually opens the login screen and works as normal until i restart it again.

I can fix the problem by putting my windows disk in and doing a system restore, but i want to fix the problem properly!, i would like to be able to update.

i have done a myriad of things to clean the computer including registry cleaning, optimising startup list, physically cleaning dust out of the box and fans etc as initialy i thought it was a hardware problem before i noticed it was windows update causing it.

thanks in advance for any help,

p.s some system specs if needed
Windows Vista Home Premium 64bit
Intel Core 2 6600 @ 2.40GHz
2gb ddr2 RAM
DirectX 10

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Hi guys,

I'm not entirely sure but I think this problem started around the time I upgraded my GPU to an ATI 5770. Its really strange and VERY annoying! Doesn't happen all the time, but only right after logging in to Windows XP, and while the windows chime is playing, the sound will cut off and the monitor will turn off (no signal) and then nothing happens, no restart, no blue screen! I have to restart the PC manually. I can't even get into damn safe mode because all I am faced with is a black screen, monitor is on but no picture.

I have done all the basic steps, i.e Virus Scan (even root kit scan) Check Disk, Memory Test, tried disabling services and programs, also did a Windows Repair to no avail If only I could get into "Safe Mode" I could do some more testing. I have a feeling its got something to do with the graphics card, problem is I don't have a spare card that I can test, or a spare PC to test it in at this time. Any ideas??

XP 64 Pro SP2
AMD Athlon X2 255 3.11ghz
4Gb Ram (non dual channel)
ATI Radeon 5770

Really appreciate any help from experienced Support guru's out there.

Answer:Solved: XP freeze & black screen after log in

$20 to the person who helps me resolve this, I promise.

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Yesterday i was on Facebook for the first time and i came across a video and tried to play it. I was then told i didnt have the latest Flash Player 9 installed. I clicked on the link to install it and it installed no worries. All of a sudden, shortly after, all the windows/programs i had open started closing down by themselves (as if i had clicked on restart or shut down) and the computer restarted itself. I read later in the system "event viewer" that:

The Windows Installer initiated a system restart to complete or continue the configuration of 'Adobe Flash Player 9 ActiveX'..

Anyway, after the restart had been performed, i realised that my screen resolution had changed. I opened Display properties to change it back to the previous setting (1440x900) but that resolution wasnt available.

What i would like to know is has anyone else experienced this problem and is there any way of creating a custom screen resolution?

My graphics card is ATI Radeon 9250 128mb
My monitor is Acer AL1916W (widescreen)
My OS is Windows XP Home SP2

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So the problem starts with the possibly related issue of my speakers dying. The loss of sound caused me to restart my computer. The computer, however, gets stuck on "Windows is Shutting Down" forcing me to press the button and turn it off and back on again. I immediately get the typical "windows not starting successfully". I get the options of:
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Last Known Good configuration (your most recent settings that worked)

Start Windows Normally

None of the Safe Modes work. I will let it scroll until it stops, and then hit escape, where it will just stay at the current screen, leaving me to look at the letters/file names.

Both Last Known Good Configuration and Start Windows Normally have the same result as each other. They will go through the Windows XP load screen and then go to a black screen. My phone which is plugged into the computer will start to charge. (This also happens after I hit escape in safe mode.) Yet, all I get is a black screen. Note, the first time that I got the error message yesterday, Starting Windows Normally worked fine, and I got my sound back, which died again about an hour later, causing me to manually restart and not be able to get back into my computer. I have not installed any new hardware recently.
My computer is a Dell Dimension 4700 Desktop that I got about 3 and a half years ago. I have had a hard drive replacement about one and a half to two years ago since my ori... Read more

Answer:Solved: Restart = Black Screen

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Have Windows xp on a HP Pavilion. While not a big deal I have a nuisance that if I go through a Restart everything goes fine but then the screen goes black and the system won't reboot. I have to turn off and then turn on.

I think I fixed once before by modifying something perhaps in Display or even could have been in Registry.............can't recall.


Answer:Solved: Black screen on Restart

maybe this was too much of a challenge?

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My Toshiba notebook is less than a couple of days out of the box and on its first day the screen went blank with various lights still luminated but it forced me to switch it off and restart it to boot up. It has happened a couple of times today as well with the message saying "system not responding or system was shut down to protect data".

I noted there have been some threads about overheating, bios and vista bugs. I am going to update all the device drivers tonight and the bios and see if that cures it. I am not sure if there is any way to check it is overheating or indeed if it is Vista bugs?

I will let you know how I get on but if anyone has any inspiring thoughts on the issues please let me know.


Answer:Equium A210-IC4 - Blank screen and forced restart

I hope it's just Vista bug and not hardware fault.

Waiting for solution...

Message was edited by: ADMIN

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Hi all,

I'm new to the site. Taking a look around, it seems you guys know everything , so here goes...

Over the last few months, I've noticed that about a fourth of the time, when I or one of my family members either logs off or fast-switches users, the screen goes black, and no combination of mouse-clicking or key-pressing will bring the screen back. We just have to restart the system, and then it's fine.

Typically, this happens when more than one of us is logged on, but not always. We upgraded to SP2 a very long time ago, and this issue was *supposed* to be fixed in the service pack. However, this problem seemed to start independently of any major update.

Edit: Luckily, this has never happened when any program was running with unsaved data, so we haven't lost anything by rebooting.

Any suggestions?


Answer:[SOLVED] Black Screen/Freeze when switching users?

hello celloblaze,

mike here,

okay just to ask a few questions to get an idea !

what type of spyware /antivirus scanners are you useing ?

are you doing all your updates ( express/ custom )at windows updates ?

are you also updating your drivers ?

have you done a system file check ( windows installation cd required ?

also do you scan each user for spyware /viruses/ maleware ect...... ?

have you done a scandisk ?

what type of errors are you getting ?

are you shutting down all open programs befor switching ?

you see there are many factors that can contribute to one problem also if you could give more details about your computer this would help as in ( make / model / age / laptop /desktop /software a upgrade or full version, factory install or user install)

all we can do is try !!!!!!

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When I am on my computer usually about once a day my computer and screen will freeze, and I will need to hard restart my PC. I'm not getting a BSOD or anything.

PC Specs:
i7 2600k
GTX 680
Corsair TX850M PSU

Answer:Screen and Computer Freezes Requires Hard Restart

Check your temp readings in Bios. Also clean your tower out with a can of compressed air. Also Check your Hard drive to see if it is failing.

Downloading UBCD which is in my signature.Burn the ISO Image to a blank CD using Imgburn (How to burn a ISO Image using Imgburn) burn at lowest speed. With the newly burned cd boot with the cd go to HDD>Diagnostics>The make and model of your hard drive, Seagate, Maxtor, Drive Fitness which is Hitachi, Or Western Digital. Perform a short and long test. Could also be called "Standard" and "Extended" test or also "Comprehensive" test.

If you can not find the right test for your hard drive your OEM computer may have it's own hard drive diagnostics testing tool. Refer to your OEM computer documentation to find out how to access these test. Also try going to the manufacture of your machine to find documentation about it. Also consider going to the manufacture of your hard drive to look to see if they have hard drive diagnostics test. The ideal test or method would include an ISO that could be burned via an image to a cd which would be made bootable.

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My Dad was using one of my 64 bit PCs when a program froze up and he decided to force restart the computer (Pro move, I know). Now I restart and am unable to get to the login screen. Using both safe mode and normal mode gives me the same result. After I choose one of those options, I see the "Windows is starting" message and the icon. However, before I can get to the login screen the screen goes black and all I can see is the curser in the middle of the screen. I would like to be able to get to the login screen so I can access my computer. Any help with this problem would be greatly appreciated as a lot of my work material is on this machine.

Answer:Failure to show login screen after forced restart (Same with safe mode

Choose boot in last known good configuration.

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Help!!!! I forced a shutdown after my computer froze. I went to turn it back on and the power button lights up but the screen stays blank. Ivery tried to get into BIOS with F8 key. I've also tried multiple troubleshooting steps. Please help me find out what going on!!!

Answer:Black screen after forced shutdown

There are two means of entering the BIOS.   The first is by pressing the power button and immediately tapping the F2 key every half second to access the startup menu. The second is direct to the BIOS by tapping the F10 key every half second or so, immediately after pressing the power button.     F8 will not invoke the BIOS of any HP PC or notebook that I have ever heard of.  I believe you must be thinking of another brand, perhaps a Packard Bell.  Hold down the Windows key and the B key at the same time. While holding those keys down, press the power button. That should invoke a BIOS recovery.  That may resolve your issue. Have you tried the Black screen issue troubleshooting?  All of the troubleshooting please, not just part of it.  I will edit this in a few minutes and put in a link to the document. below this line. Look at the lockups and performance troubleshhting section. Were there any error essages or a blinking cursor? " I've also tried multiple troubleshooting steps. " is way too vague and generalized. Please help us to help you by being very specific.  

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Relevance 68.88%

Thank you for helping. So I am a blizzard gamer, have WoW, Diablo 2. Now all 3 of blizz's "great" games. Well I bought the box set, to include SC and SC brood war. So I played a few lvls as the humans. But then all the sudden when I am finishing lvls now the computer just goes to a black screen. And sits there until I hit space bar or esc. This last time, AFTER I updated my DirectX and my ATI Radeon X1250 Video card, i get this error message.
The instruction at 0x004bdb81 referenced at 0x0000001. The memory could not be read.
So stats stuff now.
I run on an Acer computer. Windows Vista 32-bit Service pack 2. BE-2350 AMD Athlon 64X2 Dual Core Processor. Aspire M1100 Model. Memory 2.00GB. Rating 3.0. ATI Radeon X1200 Series [AL1916W] (X1250). McAfee is running too. Well I hope some one can help me. All the searching I have done so far gets me no where just more questions. SO reason behind this thread is so I can get personalized help rather then view others where there mac, or diff proc, or vid card. THANK YOU FOR YOUR HELP.

Answer:[SOLVED] SC Black Screen/Freeze issue.0x004bdb81 referenced at 0x0000001

Welcome to TSF J_Ch3ck.

Do the other two games still work after you updated your Directx and Drivers as you may have got a corrupt driver or something along that lines and it may just be reupdating them...


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OS - Windows 7
? x64 ?
? Windows 7 Ultimate
? full retail version
? Couple of months
? Re-installed about 3 weeks ago

? Intel i7 quad-core
? ASUS Maximus IV Extreme
? Corsair AX 850 Watts

I built the computer myself about 3 months ago, and have had random BSOD's since I booted it up the first time. I did memtest for 2 passes with no errors, and did Driver Verifier last night with a BSOD this morning, dunno if it was because of Verifier though. I recently had a BSOD about 3 weeks ago and had to re-install Windows because it couldn't repair and I didn't have a System Restore. I also had a USB 3.0 driver that wasn't installed so I installed it, and updated my NVIDIA drivers as well to no avail.

Any help would be greatly appreciated, this is driving me nuts!

Answer:[SOLVED] Screen randomly goes black, Windows says BSOD on restart


It seems your video card or its drivers are the ultimate cause of these BSODs. I do notice the nVidia drivers are still a few months behind, so you might try downloading the latest package from here: Drivers - Download NVIDIA Drivers

While it's worth a shot, I honestly doubt it will help. I'd expect a card replacement is necessary. See if you can return the card under the warranty, or at least test a different card in your system.

...Summary of the dumps:


Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Fri Aug 5 07:20:17.165 2011 (UTC - 4:00)
System Uptime: 0 days 0:14:46.148
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+801f10 )
FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys
BiosReleaseDate = 03/02/2011
SystemProductName = System Product Name
*** WARNING: Unable to verify timestamp for Unknown_Module_ff111111`ff111111
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_ff111111`ff111111
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session... Read more

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Hi, I'm on a laptop and have a wireless internet connection. Very often, it will disconnect, then when i try to search for networks it says none available. I have to restart the computer in order to connect again. It seems to happen randomly, sometimes it will work fine for days while others times i'll have to restart it twice within two hours. Any help would be very much appreciated.

Answer:Solved: wireless disconnects randomly, requires restart

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Relevance 67.24%

I believe this problem was caused by CCleaner/Revouninstaller, that's the only thing that did changes to my system before this happens.

I tried searching for solutions on Google, and I found this guy with the exact same problem.
(Screenshot provided by him, perhaps this can help better understand my problem)

Tried System Repair/Restore and Safe Mode, none worked.
I followed up with a " Last known good config " option, but the problem is still there.

I hope to receive help soon, days without computer is torturing me. Please assist, thank you in-advance!
Edit: I really do not wish to reformat as I do not want to lose precious data. To clarify, I'm currently using another computer to post this.

Answer:Solved: Startup Black Screen with Shutdown/Restart Button and Ease of Access

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I have been running on my home-built Windows 8.1 PC now for several months without problems. I have a Radeon HD 6570, but in the last few days it has been giving me some strange problems.

At first, sometimes when I wake the computer from sleep it would turn on like normal, but immediately after anything shows on the screen, the monitor switches into "ANALOG - POWER SAVING MODE" as though it were no longer receiving a signal from my computer (which very likely is the case). I had some hotkeys set up for other reasons that give audio feedback, but I found that when this happens they only made sound less than a second after the screen went blank, as though the computer crashed.

And then sometimes, instead of blacking out, it would turn blue (the save color as the Windows 8 BSOD) with scary glitchy horizontal lines through it, as though the computer has tried to BSOD but the display had screwed up before it could.
Now it's started happening randomly, not just when waking up from prolonged sleep. At one point the screen turned to black, then seemed to recover, and Windows gave the classic "Display driver has stopped working and had now been recovered. So I checked the graphics drivers and they are up to date, and I figured I should try rolling then back. After clicking the rollback button in the Windows Device Manager, it flashed black for a second, then normal, and then again as it works when messing with video card drivers. Then it gave me another message about ... Read more

Answer:Graphics driver crashes, black screen, forced to reboot

Welcome to the forum!

With a new home-built computer one of the first questions has to be do you have all the latest drivers from the motherboard manufacturer site, like chipset and ACPI? Maybe even the newest BIOS depending what it fixes.

EDIT: Found this on their site: MSI USA - Computer, Laptop, Notebook, Desktop, Mainboard, Graphics and more

3 more replies
Relevance 67.24%

This is a recent problem I ran into with my new 7559. About a week ago I did a factory reset because the speakers were having a problem, and it worked fine for a couple days. Afterwards it would go into this flickering loop after it would wake up from sleep. This makes it so anytime I'm not using the laptop I basically have to shut it down, which really ***. I've posted a link of what the issue looks like. I ran the dell hardware test and my computer passed, and I also updated my drivers so I don't know what else to do. Thank you to anyone who can shed some light on what's happening. 

Answer:Dell Inspiron 15 7559 Major Screen Flickering After Waking Up From Sleep. Requires Restart.

I have exactly the same problem... :/

2 more replies
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i didn't even want windows 10 but it installed automatically. i dont know if this is the problem. the machine reboots to a black screen. it requires constant resetting to windows 10 and i have to reinstall all my programs. the computer is not super old so Im ticked off. any advice would be so appreciated, to the point where I will bless you and you will buy a lotto ticket and it will give you back the dollar you spent, thats all the luck i can guarantee. please help or i will throw this computer out of the window and there are many squirrels under my window.  save A squirrel!

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After boot up I get a message saying preparing automatic repair.
A blue screen comes up saying choose your keyboard layout with a list of languages.
I try to click on English but mouse and keyboard won't respond so I'm stuck there.

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Hi, in these days im getting this screen while playing games or surfing on internet. After that pc freezing or restarting and also sometimes its getting bsod. i used memtest and tested like 1hour 30min no error. changed ram slots and get this screen again nothing changed at all. i got ati ccc 12.6. formatted my pc 3-4 days ago i mean its clean like baby. installed all windows 7 updates.

My Spec,

windows 7 ultimate x64
MSI 870A-G54 (FX) AMD 870 AM3+ DDR3 SATA3 USB3 ATX
Geil Enhance Corsa 8GB 1600MHz CL9 Dual Channel (2x4GB)
AMD Phenom II X4 955 Black Ed. AM3 8MB 3.2Ghz with Stock Fan
SAPPHIRE HD6850 1Gb 256Bit DX11 GDDR5
Akasa Genesis 450w Psu

What could be the problem?

Answer:I'm Getting This Screen After That and Restart or Freeze!

You don't have all the necessary files attached. Please run the BSOD Dump & System File Collection app from the below link and upload the .rar file.

Have you tried using a different monitor?

Update your ATI video card drivers from the below link.
Latest AMD Catalyst Video Driver for Windows 7

1 more replies
Relevance 62.73%

Hi Everyone,

Thanks in advance for any answers.

When I shutdown my computer (Windows 10 Pro) sometimes I receive the normal shutdown screen and the PC shuts down no problem. But the majority of the time, the computer either freezes (Mouse stops and the spinning dots in the middle stop) and I have to shutdown via the power button or as soon as the shutdown screen appears the PC will restart. Note the PC does not freeze or restart unless I try to shutdown the PC.

Now I have gone into Event Viewer and when it does freeze or restart, it states that a kernel-power event ID 41 Task Category 63 critical error has occurred. I have had Windows 7 mainly running the PC and just recently updated it again after the same restart or freeze issue occurring before. Whether it is a clean install or a upgrade install it still results in freezing or restarting.

With Windows 7, the computer had no restart or freezing issue.(Only Windows 10 seems to cause the freezing or restart)
The CPU is overclocked to 4.5Ghz(Temperature is not hot, stays under 50 degrees Celsius)
Whether the CPU is overclocked or not, the freezing or restarting still happens.
Currently the CPU is running at default.

I have tried to restart in safe mode and shutdown from there, still freezes or restarts
I have tried to limit startup items and services through msconfig.
I have removed the overclock and cleared the BIOS settings back to default multiple times.
I have tried a clean install of Windows 10 Pro.

I really want to... Read more

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It has happily been a few years since I've needed help from this forum, but here I am again...
The problem: starting yesterday, my laptop started freezing up (all apps/buttons frozen, mouse cursor/arrow can move but no functionality with clicking, no response from cntrl-alt-delete) followed by the dreaded Blue Screen flashing (too fast to read all the info) and the computer restarts. Starting normally incurs the same problem (fine for 10ish minutes then crash and restart). Crash does not seems related to running a particular program as it has happened while using different programs are just the desktop. Starting in safe mode with networking (using as we speak) seems to be ok.
I ran a cleaner/fix-it utility (cc-cleaner) but still have the same problem.
This seems to have started after installing the recommended automatic windows updates for my pc yesterday, but I'm not actually certain of the correlation. Computer is also just getting old...
How do I troubleshoot this?
- JF
Windows Vista Home Premium - Service Pack 2 (auto updates)
HP Pavilion DV5 laptop
Intel Core 2 Duo Processor
64 bit
AVG 2014 (free) with auto updates and Windows Firewall

Answer:Repeated Freeze after 10 min of computer use followed by Blue Screen and Restart

Please upload the Minidumps located in %Windows%/Minidumps. You will have to put them in a zip folder to upload them.

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BLACK SCREEN startup with 3 beeps, FREEZES when power unplugged, IF IT BOOTS splash screen freezes, OVERHEATING REQUIRED TO BOOT - 0x7B, Event 41 kernel-powe Issue: One day I unplug the power, the screen freezes and I get frozen music sound. I shut down, start up, I get 3 beeps (1 short 2 long), which indicates a Video failure according to the Thinkpad Laptop beep code list.How I solve the issue day-to-day: I turn the heat up - I disconnect the battery and hard drive and plug in the power then turn it on. I will wait until the underneath is searing hot with a blanket blocking the fan's flow of air, I mean way hot because any cooler and it won't start. Plug stuff back in, Hard drive first, Battery second, turn off with power button hold, unplug power, replug power.I turn it on, no beeps, it goes past the first Lenovo screen, then gives me a prompt because it "didn't shut down properly" and continue regular startup. What happens next is the Windows logo appears, and just as the animated windows logo starts to move (you see 2 small colored dots on the screen), it freezes. I see this every time, I know naturally that it means that the laptop is still too hot to go past that point, so I shut it down and try again. After about 5 - 10 tries it will go past the splash screen and into the login area, then it's all fine.Sometimes when I unplug the power from the back by accident it will freeze. By accident I mean that the connector wiggles it's self out easily. This unplug freezin... Read more

Answer:BLACK SCREEN startup with 3 beeps, FREEZES when unplugged, Splash screen freeze, HEAT-UP TO BOOT

Sorry to deliver bad news, but your system is exhibiting nVidia GPU failure. The only true remedy is a replacement system board from a known-good machine from the safe date timeframe.
There are several very knowledgable members who will likely see your thread soon and may be able to offer detailed help.

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Hey all,
I am having problems with the screen freeing when running multiple windows (Chrome, office etc etc). When I try to swap between windows, I get a freeze and I am unable to do anything.
The cursor can be seen moving around the screen but has no effect in any area. The Windows Key doesn't ppear, nor can I tab into another programme.
If I try and start task manager to see which program is causing this, it will not appear over the frozen image.
Is there a way of telling from an event log what program is failing?

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Hi all !
i have a problem with my pc , it randomly freeze at startup getting me black, white or distorted screens . after 1 min the pc reboot and all go normal.
this problem can come 2 or 3 times at the same time.
after the pc finish his reboot it get me an error
like this : Firma problema:
Nome evento problema: BlueScreen
Versione SO: 6.1.7601.
ID impostazioni locali: 1040

Ulteriori informazioni sul problema:
BCCode: 116
BCP1: FFFFFA800B26C010
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
and if i go on operative center it get me this :
Firma del problema
Nome evento problema: LiveKernelEvent
Versione SO: 6.1.7601.
ID impostazioni locali: 1040

Ulteriori informazioni sul problema
BCCode: 117
BCP2: FFFFF8800F6579C8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
ID bucket: X64_0x117_Tdr:2_IMAGE_nvlddmkm.sys
Informazioni sul server: 9e4f5a19-5833-40b9-9f92-05c83b20360d

here are the information that i see in the bsod post introduction

.OS -windows 7
.its an assembled pc by me and i ve installed original win 7
.Full reatil version
.the system have ~ 1 week .. i have upgrade it from an old one created by me 1 year ago
.the OS has ~ 1 week ( i have re intsalled it after the upgrade)

cpu--> i7 2600K ... Read more

Answer:BSOD (black screen and windows startup screen freeze

Ok 116 error is caused by your Graphics card.
First thing to do is update your drivers from the NVIDIA website.

If BSODs continue Try HDD tests,
download gpu-z to check if your card is getting too hot, also is there lots of dust in the card?

Do you overclock your video card?

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hi my laptop screen is set to turn off after 5 mins, when it does i cannot wake it, no matter what buttons i push or using my mouse. this black screen also happens when i restart my computer, it logs me off the the screen goes black and computer power lights are still on and it does nothing HELP! haha thanks


Answer:laptop screen goes black when i restart, and screen wont wake up after it turns off

Boot the computer and press F8 in the Advanced Boot menu choose Last Known Good Configuration.
What is the make and model# of the computer? Go to the manufactures support/download drivers site and download the Chipset and the Video driver for the computer.
Go to Start/Search and type powercfg.cpl. Right click the powercfg results and Run As Administrator. Click Change Plan Settings/change Advanced power settings. Reset your power settings to your liking.

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This can happen at any time for me (including when I was re-installing windows in an attempt to fix the problem... did not go well ) but more often than not happens during web-browsing and especially when watching youtube vids. I'm going to assume it has something to do with my graphics card as the blue screen does not actually come up... instead the screen goes black and then I have to restart the computer. Anyways upon boot up and log in I get a windows message that tells me that windows has recovered from an unexpected shutdown ect.. and the numbers are:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057

Additional information about the problem:
BCCode: 116
BCP1: 85AA3510
BCP2: 93218A5E
BCP3: C000009A
BCP4: 00000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Answer:BSOD - Screen goes black and upon restart tells me I got a blue screen

Have you activated your Win 7?

Fully and completely update your Win7. Afterwards, I'll be asking you to submit a file which will show me all of the installed updates.

The update procedure will take qute a period of time since you do not have SP1 installed. This means there are updates to get you up to SP1 and then there about 100 updates post-SP1.

Change settings (left-hand column) |
checkmark all four of the boxes | OK button

Approve any dialog boxes presented. Let Windows install any update features.

WIN is the key with the Microsoft flag on top.

Check for Updates (left-hand column)
Install ALL critical updates.
Restart your computer (even if not prompted)

Repeat this procedure until there are no more critical updates.

DO NOT TRUST the ?Windows is up to date? in center of dialog. until you see that TWICE IN A ROW!

Use the ?critical update? procedure until all important updates are installed.

Under Optional updates you will be presented with:
a) Microsoft Bing Desktop which is of questionable value
b) a list of about 34 language updates.

You can hide those updates so that aren't continually notified of those updates.
When you click on 34+ optional updates are available, then you
a) highlight all of the language updates,
b) right-click anywhere in the highlighted list.
c) click... Read more

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I am not sure what's wrong, but I have uninstall nvidia drivers that gave me problems ie. 257.21, 196.21....etc. I am currently using 195.62. I am certain that it was a VGA driver problem, because it never happened again, till I decided to remove windows internet explorer and it did the black screen thing again. It restarts and instead of showing windows splash screen it shows a black screen. When I am at the black screen I can't do anything, I will have manually restart and when it boots up the second time it will load windows. It's ____ me off. I hope someone can help me here, and I appreciate it. Atm I am gonna reinstall IE 8 and let's hope for the best.

PS. I just bought this new HDD WDVELOCIRAPTOR 300GB. So it's brand new. Don't know what's going on.

Answer:Restart leads to black screen before windows 7 splash screen

Hmmm! Been having the same problem myself with 7 ultimate 64 bit. It only happens on a "restart". Cold boot works OK.
I just hit my reset button, get message to do startup repair or start windows normally.
Select the "normal" and all seems to work OK???????
I'd be interested if you can find a resolution to this issue. I gave up on it!!!

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When I launch a game I have to wait like a minute until it launches after that a black screen appears, no sound and i cant do anything. I tried pressing windows key l, alt tabbing, ctrl+alt+delete, alt+f4 nothing helps only power button.
I have all the latest drivers, did a virus scan, checked for windows updates, defraged my hard drive. This happens for all my games but not always.

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I have a T-42 with Windows XP. Recently it has started freezing up, or going black. I have to turn it off and restart to get it back up. It sometimes takes several tries. I will get an eror message og ATI2DVAG infinite loop and it refers to either driver software issues, or hardware connection issues. Has anyone experienced this or have a suggestion? Thanks

Answer:T-42 freeze up and black screen

Tom, I'm having similar problems with my T43- same ati2dvag infinite loop messages and most recently it completely freezes.  See my post. Looking for help on this one too, can't seem to find a solution yet.  I've tried everything with updating ATI drivers, running Check Disk, looking for a Windows service pack upgrade, etc.Hopefully somebody knows a good solution to this and can let us know. TC

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I have this problem on my HTPC which is on all the time.
It has a problem of totally freezing every couple days with a black screen, can't get out of it until I reset the tower.
Every time it happens I look at the event log and I see these:

Event Type: Error
Event Source: atapi
Event Category: None
Event ID: 15
Date: 29/09/2009
Time: 5:24:01 AM
User: N/A
Computer: JASON-HTPC
The device, \Device\Ide\IdePort1, is not ready for access yet.

Event Type: Error
Event Source: Disk
Event Category: None
Event ID: 11
Date: 29/09/2009
Time: 5:24:01 AM
User: N/A
Computer: JASON-HTPC
The driver detected a controller error on \Device\Harddisk1\D.

They come in pairs, and occur every 2-3 minutes until about half an hour later, which I suspect when the machine totally freezes up (no more log entries of these problem).

I read it could be cable, I've switched the sata cable on the HD and the sata port it's plugged to on the MB.
I have no problem reading from the disk otherwise.
I suspect something's wrong with my MB, but odd that I don't see a log event for my C: only on the D: and the DVD writer (why does it log it as ide, it's sata..)

Any help will be appreciated.

Answer:Win XP SP3 black screen freeze

Do you have all of the newest drivers? Have you tryed switching which port you plug your hard drive into?

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Hello, I'm having an issue with my PC I've put together and am not sure what is causing it. When I am playing games Like Team Fortress 2 and Command and conquer my PC locks up with a black screen and sound loop. There is no particular time when it happens, sometimes it takes an hour or two and then happens every ten to fifteen minutes. and sometimes it happens after twenty minutes and sometimes it doesn't happen at all. I can leave my computer on for hours and no problems, only when I play games. Anyone have any Ideas?

PC Components:
Lanparty UT ICFX3200-T2R/G Motherboard
Pentium D Extreme 840 @ 3.2Ghz
2 x 2Gig Buffalo pc6400 single channel RAM
ATI Radeon 4830 video card
WD 320 Gig SATA harddrive
hec Orion HP585D power supply 585 Watts
Alpine DVD drive

Answer:Black screen freeze up

If it only happens when you are playing games, and at different times during the games, it's probably a graphics card issue. You may want to install and graphics card fan to keep the temp down, or possibly consider upgrading your graphics card.

I would first suggest running a quick diagnostic on it, search for the burn in diagnostic tool from the downloads section of the site and let it run, it will test your graphics card.

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When I launch a game I have to wait like a minute until it launches after that a black screen appears, no sound and i cant do anything. I tried pressing windows key l, alt tabbing, ctrl+alt+delete, alt+f4 nothing helps only power button.
I have all the latest drivers, did a virus scan, checked for windows updates, defraged my hard drive. This happens for all my games but not always.

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I was searching Youtube and then suddenly the whole screen went black and comp froze. Nothing responds so had to hold power button to shut down. When I turned it on again, all my preferences are gone like my Facebook. When I normally go to facebook, it shows my homepage but now it tells me to log on. Same with Youtube, Windows Live Messenger and this forum. (These are the only ones I came across)
Whats wrong with my computer?

Answer:Black Screen Freeze

Hi -

What web browser are you using? (Internet Explorer, Firefox, Chrome etc)

Just looks like your saved form information within your browser has been deleted. If, you log back in to these sites (Facebook, TSF etc) and accept any dialog (or checkbox) that asks you whether you want the form information (username/password etc) to be saved that should take things back to how there were before.

As for the black screen, it is difficult to tell what caused in, however if it should happen again, reply here, and I will attempt to assist in finding the cause/solution.

Let me know how you get on.

Regards, - GJ

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I've came here again, with the same issue, yet it's way worse than before. I have an Asus K53SC laptop, running Windows 7 Ultimate. My issue is that my laptop freezes, followed by a total black out (the laptop is still running, but I can't do anything, even the cursor disappears, and if I have a sound on background it repeats the last 2 syllables forever). Sometimes it occurs without a freeze, just my monitor turning black, and other times I get a blue screen. What I've seen during my troubleshooting tries is that whenever I don't get the blue screen (when only the monitor turns black), the event is not recognised as a crash.
This occurs when I browse the internet, most of the times when I watch a video, having pictures loading in the background, gifs, it even occurs when I'm watching movies (or playing games, it occurs while playing) and alt+tab it. Another thing I observed is that it occurs more often when running on High Performance/Entertaining Mode, while when on Battery Saving it only occured while watching movies or playing games.
I have tried to reproduce the problem in Safe Mode, but for some reason it never occured.
Initially, it was only occuring when I was alt+tabbing games, now it expanded to all other situations I previously mentioned.

My spec:

OS:W7 Ultimate 64 bit
Processor: Intel(R) Core (TM) i7-2670 QM CPU @ 2.20 GHz (8 CPUs)
Graphics: Intel HD Graphics 3000 (I also have a Nvidia Geforce GT 520MX 1GB, but I n... Read more

Answer:Black screen freeze

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I run windows xp. I have 4 accounts set up: two admin and one each for my wife and grandson. These are not admin accounts. when my wife logs off, the computer often will switch to a black screen and it freezes. F drive is my main drive. Need help. Thanks

Looking for help.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 3326 Mb
Graphics Card: AMD Radeon HD 6670, -2048 Mb
Hard Drives: C: Total - 305234 MB, Free - 147823 MB; F: Total - 953859 MB, Free - 805067 MB; G: Total - 476929 MB, Free - 83979 MB;
Motherboard: ASUSTeK Computer INC., P5N-D
Antivirus: Symantec AntiVirus Corporate Edition, Updated: Yes, On-Demand Scanner: Enabled

Answer:xp pro log off black screen and freeze

If it is only her account and you are sure the computer is virus free, the easiest thing to do would probably be to create a new user account.

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Hi all,

I just started having this problem with my PC. It is home built and has been running fine for quite a while. It is:

tyan thunder K7X motherboard
2 AMD MP 1.67 GHz processors
1 GB DDR ECC memory
Nvidia graphic board (forget which one) here's the symptoms...

I shut the machine down at night. When I power up in the morning, it is up and runs for *maybe* 10 minutes...then will either completely freeze or blue screen (with various error messages). When it froze this last time, I hit the reset button and it goes to a black blinking cursor, nothing.. it is most definately NOT booting. The power button or additional resets don't do anything. So, I remove power. Turn it back on...same thing. Black screen. Hit the reset button, now it will boot...and run all day without a problem. Pretty weird.

So, in my first troubleshooting effort, this morning, instead of booting windows, I popped my memtest floppy disk in and let it 'sit and spin'. Figured I wanted to eliminate the OS and/or drivers from the problem. After about 10 minutes, I got a bunch of multi colored random characters on the screen. Went through the same power up sequence (with the same issues as above) and now it is happily 'spinning' away in memtest without issue.

Any ideas what could be going on here? Some sort of temperature problem (problem when cold)?? If so, where do I even start??

Any help GREATLY appreciated... Read more

Answer:Help! Black Screen after freeze

when you get the error message, make a note of the error code then post again. if the blue screen is not up long enough try and take a picture of it (it works you just have to be quick lol).

when we have the code it will be easier to figure out.

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Hello, i have this issue with my computer for about two years. Ive taken it to people who are supposed to know about it so they could solve it but the problem came back one or two months after being fixed. I ve searched help in many forums but no one could help me.
This is the problem i found. Some things are in spanish since its my native language. Hope u can understand.

Windows dej? de funcionar correctamente por un problema con el hardware de v?deo.

Firma del problema
Nombre de evento de problema: LiveKernelEvent
Versi?n del sistema operativo: 6.1.7601.
Id. de configuraci?n regional: 11274

Archivos que ayudan a describir el problema

Ver copia temporal de estos archivos
Advertencia: si la causa del problema es un virus u otra amenaza a la seguridad, el equipo se podr?a da?ar al abrir una copia de los archivos.

Informaci?n adicional sobre el problema
BCCode: 117
BCP2: FFFFF8800739C378
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

The error occurrs while gaming, when im idle or chrome or at any time.

I runed checkdisk and had no errors.
Memtest gave no errors.
Updated nvidia drivers. I tried every version of them with a clean install using Driver Sweeper.
AVG full scan on safe mode shows that my cpu is clean.

System In... Read more

Answer:Black screen / freeze


Windows stopped working properly due to a problem with the video hardware.
Problem Signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.
Locale ID: 11274
Files that help describe the problem
View temporary copy of these files
Warning: If the problem is caused by a virus or other security threat, the equipment may be damaged when opening a copy of the files.
Additional information about the problem

It looks like your video card is failing.

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I have Been haveing some sort of trouble getting to understand my computer, newly build, and its pretty good actually apart from the newest releases up to date.
But i'm getting some blue screens, and when ever Theres no blue screen it just freezes and it repeats as a broken glass sound in the headphones

my system is a Windows 8 dident update it to Windows 8.1 becouse ive been waiting for some good reasonable changes for the update wich dident show up as i expected, Anyway the problem is these crashes and blue screens, some of the blue screens restart automatically and some of the freezes or interruptions causes only a full screen freeze, so i have to manually restart.
My build up is acpi x64.
my disks is ocz-vector and Toshiba dt01aca050
and sound board is soundblaster Z audio device.
NVIDIA GeForce GTX TITAN Graphics Card not Black edition. yet .
and asrock x79 extreme 11 motherboard
processorers Intel (R) Core (TM) i7-4960x CPU @ 3.60GHz

Im sorry for any kind of repeating in this situation or atleast those WHO find its issue may want to forget and dont mind the repeatings

the blue screen errors shows them self and can be find in a map where they will be contained, obviously ive read that much on it. and found them but i cant find any kind of Tool or not to be the handy man smashing the computer by calling it Tool but a program that really wants to fit in with these issues me and the computer recently and most the computer, so by any Means i could use some support and... Read more

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600W power supply
550 Ti
16 gb of ram (but im running 32 bit)

Like the title says, my screen will randomly go black and then after a little bit come back, or it will stay on and freeze and my sound will stop. No new drivers for my gfx card and i've ran malware bytes multiple times.

Answer:Screen either going black for a few seconds, or screen freezes and i have to restart

Re: Screen either going black for a few seconds, or screen freezes and i have to rest


very likely from your description you have a faulting application or driver, for a crash and then recovery, seems possibly explorer.exe is closing and restarting. Is there a sequence to this or just random.

What Windows version and Service Pack are you using? is it upto date update wise?
What make and model of PC are you using, Dell, HP etc?

If you boot into Safe Mode (F8 at boot and choose Safe Mode with networking) do you get the same random issue?

I would possibly suspect your graphics driver and do update that. If you then still get the same then its likely a running program you have, in which safe mode may help trace it down. So disable all startups and reboot and is your PC ok, if so enable and reboot one at a time to find the cause.

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Thank you in advance for any help that can demystify what is going on with this box.The PC is a custom build, about 5 years old, running XP SP3; AMD Athalon 64 3000+ 1.80GHZ,2GB ram,NVIDIA Gforce6200 display with no apparent conflicts. Not a screamer by today's standard but well built and reliable.....(until now)Recently (1.31.11),while accessing a website's "map location" feature, my screen froze and went black for about 3 seconds before recovering. The symptom can be best described as a crash or "labored" Refresh. Coincidence? perhaps......Unfortunately since that episode the problems began.... Although in Normal Mode - the pc still boots up fast; displaying the desktop as normal, however it continuously freezes the screen goes black and comes to a crawl while start up processes load. In all 40 processes listed in TM; the CPU usage is between 12%-40%. After start up, the symptoms continue every 15 seconds-(black screen and intermittent freezing). The mouse freezes and are also intermittent. Click events are non reactive or take an inordinate amout of time(minutes)to respond. Rightclick context menus are ghost(translucent in appearance). Programs are slow or won't load at all.I made several attempts to stop running processes via the task manager and misconfig in effort to pinpoint/rule out the possibility of a software causing the problem. Processes are impossible to stop via task manager since the mouse locks up and screen continues it's ... Read more

Answer:intermittent freeze and black screen

You didn't post the make and model of the motherboard. Does it have integrated graphics? If it does, pull your graphics card and use the integrated to see if this makes a difference.


Does the computer boot to a working state now?

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My PC is windows 7, 64 bit, service pack 1.

Lately I've been having a recurring Hanging/Freezing issue. It appears to happen randomly, sometimes when it's sitting on the desktop, sometimes when typing in a forum like this, other times while playing a game. The computer will freeze, or hang, the mouse might still move a little bit for a second. Then the screen usually goes black. Sometimes I can still move the mouse but it will only move in a jerking fashion every couple seconds rather than smoothly. Some of the screen will sometimes start to come back (like the bottom or top of the screen, but the rest is still black. However, every time it ultimately results in the computer completely locking up and I am forced to turn it off and back on.

I've scanned my entire PC multiple times with Malwarebytes, Spyhunter, MSE, and others. I used CCleaner to clean up my registry. I made sure my video drivers are updated and windows update is all up to date as well. None of that helped. My video cards do tend to run hot when playing graphic intensive games but I've played for a long time like that with no issues. I use 2 in crossfire mode (though despite multiple varifications saying its on and working I never see the 2nd card having any GPU Load. Though the 1st card never gets to 100% load either). Just in case that is the issue I just now took out the main card altogether and swapped it with the 2nd card. Currently waiting for it to hang again as it appears completely ... Read more

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Hi all,

I have DIYed a PC 2 weeks ago for gaming/internet purpose with the following config:
- ASRock Z77 Pro4-M MB
- Intel i3 2120 3.3G CPU
- Team Elite DDR3 1600 1x4G Ram
- WD Caviar Blue 500GB HD
- Sapphire HD7770 Vapor-X OC 1G GDDR
- FSP 500W Aurum Gold 500 PSU
- Windows 7 64bit Ultimate

However, it got randomly freeze and black screen in windows in different scenario:
- Freeze at Screen Saver
- Freeze after away for a few mins
- Freeze during Skype, Gameplay with repeat sound playing during freeze
- Black screen during Shutdown -> Windows Update Installing
Basically it can freeze any time after starting up without special observable pattern. One thing is that it usually (30-50%) freeze during the first 10 minutes after starting up windows. However, sometimes it can work for a few hours normally after the 10-minutes time.

What I've done so far (but the problem still persist):
- WD Data Lifeguard Diagnostic v5.19 Quick Test/Extended Test -> No Error Found
- Memtest86+ overnight for 12 passes -> No Error or Hang
- Stress/Stability Test in OCCT/FurMark/Prime95/Aida64 -> Temperate of CPU/GPU up to ~60C, seems normal and no freeze during test
- Power Supply Test in OCCT -> The voltage seems stable
- Update BIOS to the latest 1.20 version
- Installed Windows XP SP3 32-bit -> Same problem
- Adjust the Ram Voltage from Auto (1.585) to 1.5V
- The +3.3/+5/+12 voltage in BIOS seems normal (within 5% range)
- Disabled "Link State P... Read more

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I will just be generally using my laptop browsing the internet or using programs such as photoshop and my system will freeze up for about 10 seconds and then will turn to a black screen forcing me to shut the system down via the power button. This happens at least once a day and most commonly occurs when opening photoshop. My laptop is a Packard bell EasyNote TE69KB, ive been looking for solutions for days but nothing seemed to help.
Please help me if you can, thanks

Answer:Windows 8.1 freeze then black screen please help

Your computer might not be able to handle PhotoShop.

System requirements | Photoshop

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Hello there, to keep this post as short as possible heres the long story short...

I a fairly old computer, I got some upgraded parts for it a few weeks ago, here are the statistics of the computer, Old means its been there for a long time 1 year + and new is the stuff I got recently:

Pentium 4 3.4 Ghz Processor (Old)
2GB Corsair DD2 RAM (New)
NVIDIA GeForce 8800 GTS (New)
2x 250MB Hard Drives (New)
Windows XP
And the motherboard is old, and Im not sure what model sry...

The problem is sometimes when I am playing my games, the computer sometimes freezes, as in... I'm playing the game, and suddenly the game freezes and the screen goes black, and indicates theres "no signal" on the monitor dispite the computer still making running noises... also if I bang the computer by accident eg bumping into it, I also goes to a black screen... usally after restarting after this error I does not load, just gives multiple beeps so I have to leave it offline for about 10minutes before it loads again...

I doubt its overheating as I checked for blockage, dust on the fans, non-working fans etc, but they are all running fine... anyone know what wrong with my computer

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I am having problems with my computer which i cannot solve myself so i will describe my problem and i hope someone will help me.
The problem is that, when working on the computer (either playing World of Warcraft or watching movies, facebook, youtube that kinda stuff) sometimes my screen freezes while the mouse cursor is still moving for another 5 secs and the sound is still on, then after those 5 secs the mouse stops and the sound stops either and i get black screen on my monitor saying "No Signal" and i have to restart the computer so it goes back to work again. I tried OCCT tests for the CPU and my VGA but i get no errors and normal temperatures. I tried MemTest on my RAM and the first time i did it the computer crashed the same way it does after 30 mins of the test... the next day i started the test again and it ran smoothly for couple of hours with no errors...
So if anyone can help me with this problem I would be very grateful. I dunno for sure if its the RAM that is cosing the problems or anything else like the graphic card or something else...
My computer configuration is:
Motherboard: Asus M4N98TD EVO
CPU: AMD Athlon II X2 260 3.2GHz
VGA: Asus EAH5750 Formula 1GB DDR5
RAM: 2x2GB DDR3 1333Mhz Kingston
I'm looking forward to hearing from you.

Answer:Computer freeze then Black screen

when testing the ram did you run memtest with one stick in at a time?

what is the make model and wattage of your power supply? if youdo not open the case and have a look at the label on the psu.

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I'm running the latest Vista RC2 [build 5744 I believe]. It has been running fine with no boot problems, but then tonight I was burning a CD and it tried to write, then froze on 0%, and I tried to access Windows explorer at the same time.. before it would allow me to navigate anything, it froze.. and I could do nothing, not even CTRL+ALT+DEL. I was forced to turn off the computer at the tower.

Upon reboot, it gets past the Windows Vista animated progress bar screen.. and then turns black and halts there. It does nothing more. I tried Safe Mode, but when it's loading the files, it halts on crcdisk.sys and never moves. I'm pretty much stuck. I unplugged every single USB device from the back of the machine as well; no change. I have made NO recent hardware or software installations. If I could get back into Safe Mode, I could at least run a system restore, but as of right now, it's not letting me do anything. I don't use SATA drives or drivers, so that is not an issue [concerning crcdisk.sys].

If no one knows anything by tomorrow afternoon, I'm going to go through the lengthy process of swapping hard drives with another PC and reinstalling Vista on a clean hard drive. I really don't want to have to do this if it's not necessary. Someone give me something else to try, please.


Answer:Vista black screen freeze! HELP!

Did you get an answer for this problem? I have the same problem

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A few days ago I got my graphics card and power supply in the mail. I put both of them into the computer after removing the old ones. Then I powered my computer on, uninstalled the old NVidia drivers (this new card is ATI Radeon HD 7950, old was GT 430), restarted the computer, installed the new graphics drivers from the site. Now, when I restarted the computer again, I got a black screen after the welcome screen. I powered the computer off by holding the power button, restarted it, and this time it didn't go black. It got to the desktop and the screen had a black bar outline around the edge of the screen, as if the resolution was smaller and not stretched. However, when I checked the resolution it said it was on 1920x1080 which is my native resolution. I was suspicious something was up and went to search the web or a solution but then after browsing for about a minute, the screen locked up and I no longer could move the mouse and nothing responded, and the computer got very quiet.

Attempts: Being that the computer was frozen, I restarted by holding the power. I figured the problem might be the drivers from what I read on my phone and uninstalled the new drivers in the small timeframe before the computer would freeze. I reinstalled and the same things kept happening.

It seems I can run in safe mode and without the drivers installed. Any ideas? Here is my belarc report, let me know if I need to copy more info.

Operating System
Windows 7 Home Premium (x64) Ser... Read more

Answer:New graphics, black screen, freeze

Greetings, BigglezMcGee.

To verify: you downloaded and installed the 64-bit ATI driver?

If the correct driver is causing the problem yet the machine starts properly in Safe Mode you might try this: while in Safe Mode run msconfig - under the Startup tab disable everything except the Catalyst driver package. Reboot into Normal Mode to see if your symptoms change. Be advised: if you disable any antivirus startup routines it might be best to disconnect from the internet while testing.

Also, you mentioned replacing the power supply. It would seem that this would be a very strange PSU symptom - but power supplies can be very strange. I'm just sayin'.

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After a period of time with the machine not rebooting (just fan running, no screen, looks like no disk i/o) it finally booted and it seemed like it was working. Then the cursor froze again, then black screen, and now I can not reboot again. I noticed that wuauclt.exe (supposedly windows update) was running as well as some other suspicions apps before it froze. What would you recommend I use to eliminate any malicious software, provided I can get this machine booted up again?

Answer:IBM Thinkpad T40 Freeze Then Black Screen

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Since two months ago, I started getting black and frozen screen for no reason. Sometimes it would automatically recover itself and give a message "Display Driver AMD Stopped Responding Has Successfully Recovered" but other times, it would need a reset.

The last few days I was getting blue screen error message, see below.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 897ED510
BCP2: 98D7460E
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Kindly advise what is wrong? Many thanks in advance.

Answer:Black & Freeze Screen after PC started

Welcome aboard, angryfly.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {897ed510, 98d7460e, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+760e )

Followup: MachineOwner

2: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

Attempt to reset the display driver and recover from timeout failed.
Arg1: 897ed510, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 98d7460e, The pointer into respons... Read more

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I bought this new computer 2 months ago and i've been having some problems.
It randomly freezes while playing games (mostly WoW) or just doing other things, first the picture freezes while the mouse is still working, then the sound and the mouse cursor stop and the screen goes black saying "No Signal" and after few seconds the computer restarts.
I have attached the last 2 minidump files (only have 2 since i re-installed the windows not long ago).
I bought a new PSU few weeks ago and still i get the same crashes.
My computer configuration is:
MB: Asus M4N98TD Evo
CPU: AMD Athlon II X2 260 3.2GHz
VGA: Asus EAH5750 1GB DDR5
RAM: 4GB DDR3 1333MHz Kingston
PSU: Delux ATX 800W P4

Can you help me about this problem? Because at the moment i have no idea what might be causing the problems.
Thank you.

Answer:Computer Freeze then Black Screen

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it usually happens when im like working on it for about 2hrs or something. the pc would go dead, and reboot. or windows would hang, and from the hard disk led, i can see that it is all busy and unavailable. ta ta. its getting on my nerves. i just recovered my system from, and now i have slower internet connection. no nothing wrong with the isp. i suspect there maybe reminents of the old virus still holding back windows. could my fears turn out to be true? i have had the liberty of posting my HJT log here, so do point out anything suspicious and also anything that could slow down the system.... any help, as always, would be greatly appreciated in advance:
Logfile of HijackThis v1.99.1
Scan saved at 4:35:14 AM, on 10/15/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\LClock\LClock.exe
C:\PROGRA~1\Grisoft... Read more

Answer:Solved: Random System Freeze, Automatic Restart :(

i mean i cant see anything wrong, not from the HJT log anyway.

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When I do restart - screen is black yet restart is running - hdd light flashing - eventually I get Windows splash screen and normal start screenand task bar display.

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I don't know if this belongs in the vista catagory but anyways, just wondering if anyone would know the answere to my little problem.

A few days ago, I went to log into a game on my computer, mid way through loading the game the computer froze, didn't think much of it at first cause computer do freeze at times. but once I tried to reboot my computer it went through the BIOS, went to the black screen with the loading bar and the Microsoft Corporation under it once that finished It went to a black screen with no mouse, no words no blinking line just a black screen with some light to it unlike the dull black when power is off.

I was able to go into safemode from BIOS by using F8, and from there I went into msdos prompt and used the sfc.exe command it didn't fix the problem. So Then I Uninstalled my nvidia driver, I tried updating first but it was already up to date. I restarted my computer and everything came up fine by using the starting VGA Driver, But Everytime I try to put my nvidia driver back it does the black screen again.

So my question here is, is there a conflict going on between my Driver and a Vista program, or if my Driver is just shot and doesn't want to work.

I've also tried the System recovery, System Restore, even reformated.

Any Information would be nice.

Answer:Black screen, then restart

I have had problems with nvidia and vista.My i.e.kept crashing and eventualy got a generic driver for nvidia from microsoft.I yesterday tried nvidia again as it was available in a windows update.But it caused problems again so I did a system restore to get the generic driver back.

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I'm running pro n x64 
It black screened I  did startup repair,refresh, restore, issue came back again
I reinstalled using UEFI issue came back again

Answer:Black Screen upon restart 8.1

Have you installed any new hardware? RAM, CPU, etc?
if so do you have a mem ok button on your motherboard?
if not, are you able to boot up in bios with any advanced settings? if so check to see if any SATA settings have been disabled
this can prevent your hard drive from booting.

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Using XP, I did restart because "my computer" icon displayed ("not responding"). Black screen displayed for about 3 minutes, went to desktop for about five and then back to black. Thank you for your help.

Answer:Black screen after restart

can you try and boot into safe mode
tap F8 as it boots
from the menu
choose safe mode

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I have made a complete, fresh install of Windows 10 Pro on HP 6300 Microtower.
During the installation process, Windows 10 restarted and... I saw black screen for quite a long time.
So I held POWER button for 5 seconds, PC turned off... Turned it on again and... it took almost a minute, till boot screen appeared!
Right before the screen appeared, I've heard something like fans spinning. Pretty weird.

This happens everytime I restart the system from Windows 10.
Otherwise the system works like charm.
Sleep works without any problems.
Shutdown > Turn on shows boot screen immediately.

Seems like Windows 10 > Restart is sending wrong signals to the hardware... which then crashes and needs a MINUTE to recover next time I turn it on!

What I tried:

1. Turning off FAST START-UP (in Power settings).
2. Updating drivers (latest Intel Chipset drivers and running Intel installer too).
3. Loading BIOS defaults.
Any ideas, please?

Thank you,

Answer:Black screen after RESTART.

Does your PC have an AMD/ATI graphics chip or are you using the Intel Integrated Graphics? It used to happen to me quite often after I installed my Graphics Card(AMD R9 380)for the first time, but after a few driver and windows updates it went away. Seeing as to how it is a fresh install, make sure Windows is updated completely. If you can still see the mouse cursor moving around the black screen, this is most likely the issue. If not, after it boots, try checking your hard drive for errors or possible failures. CrystalDiskMark is a very easy to get program that highlights any hardware issues with your storage devices.

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im trying to install new windows and its good when i turn pc on, but when i restart pc i get some characters and its messy.... and sometimes its black i cant see nothing...

thats start to happening month ago... i have vga onboard connector and i have video card....

can you help, because i have to sell this tommorow and i have to install windows

Answer:When i restart my PC screen goes black!

Peruse these links...

Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

[SOLVED] Windows 7 Loads to a black screen. Whats the - Microsoft Answers

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Hi, i'm on windows 8.1 preview,

every time i turn my pc for the first time it gives me only a black screen with the cursor on it, and then when i turn it off and on again it boots normally, i reboot and turn off again and it works perfectly until the next day when i try to use it it gives me the black screen again, and i have to turn it off and on for it to work.

Very weird problem, does anyone know how could i fix it?

I'm new btw and i apologize if it's the wrong section

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Computer crash while afk

Here is the link that I have contacted BSOD support and the helper recommanded me to ask for help here too.

All the details of my system and error report is included in that link

I have the virus/trojan/spyware details included in this thread too.

I thank to VirGnarus
and I also appreciate your helps!

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Question: forced to restart

ny computer is forced to restart automatically. it is very annoying. here is the result of hijack this. let me know if there is suspicious/dangerous files.

Logfile of HijackThis v1.99.1
Scan saved at 16:38:06, on 30/10/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\Gadwin Systems\PrintScreen\PrintScreen.exe
C:\Program Files\Skype\... Read more

Answer:forced to restart

I'm going to move you tentatively to the security forums for someone to look at your log. I see that you are running bit torrent, which can be a huge source of bad downloads I'd recommend ditching that.

As a side note, restarts can be caused by overheating, bad ram, weak power supply, among other things.

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Question: Forced Restart


Today when I booted up my computer it said "over clock failed" and this is wierd because I have not yet over clocked or even tried.

After I used the deafult settings it asked me to, it said it could not find my hard disk drive.

Now my computer restarts itself all the time....

I'm using"
Athlon 64 3000+
9800 PRO 256
160GB HD

Answer:Forced Restart

what motherboard are you using?
try clearing the CMOS

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I booted up my computer 3 days ago and logged in under my user name, and there were no desktop icons or taskbar, so I restarted my computer and tried every user, still nothing. I went to msconfig to restore it to a earlier point, and when it restarted I went to my user name, and still nothing so I went to msconfig again and booted it up in safe mode, when it restarted, right before the user names screen came up, a black screen with "SAFE MODE" in all four corners pops up for about 3 or 4 seconds, then the user name screen comes up with the ADMIN and the rest of the user names, it doesn't matter what name I log in as it always goes to the same black Safe Mode screen as before but it will freeze there forever. So I had to manually shut it down. When it restarted I hit F8 to get it out of safe mode and chose restart computer normally, then when it restarts the same exact thing thing happens. I've tried every option at the F8 selection screen. So I put in a cd with Mepis Linux on it that my cousin gave me, but I didn't install it I have been running it off the disk. And I have no clue what to do next.

My Specs are: AMD Athlon 2.0 ghz
Windows XP Home Edition (Service Pack 2)
512 MB DDR
150 GB Hard Drive
ATI Radeon 9600

-Does anybody know how to do a system restore in Mepis Linux without reformatting the whole computer

Answer:XP Black SAFE MODE Screen Freeze

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Hello! Recently, i bought a Aspire V3-575G-72YJ. Windows 10 64bits, with the latest bios and drivers. Almost every time that the screen goes down because of inactivity, when i try to wake up the laptop the keyboard leds turn on, but the screen keeps black and seems like the pc freeze. I have to force the shut down/reboot using the turn on/off button/key on keyboard.Also, sometimes when i shut down the laptop using the option on windows 10, the laptop also freeze and i need to force shut down with the button/key on keyboard. I did some research and i found that probably the problem is with the Intel's Management Engine driver. (it's on version 11+) I read that this version cause some problems of this kind. I tried to do a downgrade to a older version (10 or 9.5) but i can't. I guess that the bios, or something like that, is blocking it. Can someone help me with this problem? Thank you.

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lately my computer just been freezing with a black screen and having issues with BSOD

Answer:BSOD and sometimes black screen freeze by just using computer

Hello anonymousmurder, Welcome to SF

First off if your OCing in anyway stop, return everything to stock settings for the purposes of testing

If you havent already, fill in your system specs so we know what we are dealing with
System Info - See Your System Specs

Run some scans to check against virus or infection
Anti-rootkit utility TDSSKiller
Windows Defender Offline

Run some basic hardware tests
RAM - Test with Memtest86+
Disk Check (windows based check)
Hard Drive Diagnostic Procedure (bootable disk check)

OK thats the general stuff now down to specifics
1st dump reports BugCode 0x1 BSOD Index and doesnt give us a great deal to go on as its quite unusual and blames the driver AgileVpn.sys which is a driver from windows update so cannot really cause a BSOD

* *
* Bugcheck Analysis *
* *
Use !analyze -v to get detailed debugging information.
BugCheck 1, {73732e09, 0, 1, fffff8800ebe2ca0}
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+245 )
Followup: MachineOwner
4: kd> !analyze -v
* ... Read more

3 more replies
Relevance 59.04%

Was in the middle of writing an email when my screen froze for a minute or so, then computer shut down. When restarting I get option to repair or start windows normally. If I start normally I just get black screen for a while then computer shuts down again.
Tried the repair option several times but still the same outcome.
I am able to boot into safe mode. I have run chkdsk /r and if found no problems. I have tried setting back to the last two restore points and no luck.
Samsung NP700Z5B laptop Windows 7 Home Premium.

Answer:Freeze - Black Screen - Can't Start Windows

could be a RAM defect. Try memtest86+, burn it on cd and boot from it for an overnight test

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Hello, whether I'm in mozilla or explorer, a couple of sites have made my screen turn black and bring up a blue screen error. Today it was:Error: 06: D771 :0000A0DCFollowing this, my keyboard locks and I have to restart my computer with an improper shutdown.I've noticed that upon restarting sometimes (possibly every time, I can't remember) my zone alarm firewall doesn't work. It's fine once I restart it again, though.Is there anything I can do? It is the same two sites so far - one of which is a myspace site and the other is have windows me if that bears any relevance.Thank you for any help you can provide.

Answer:Certain sites turn my screen black and freeze it.

Scan for Viruses, Trojan Horses and spyware. Virus scannersAVG Free-- Anti virus scannerTrend Micro Housecall-- Online anti virus scanner. Anti spy/malwareMicrosoft Antispyware-- Anti spyware scanner. Windows XP Home and Professional only.Spybot Search & Destroy-- Anti spyware scannerAdaware SE Personal-- Anti spyware scannerFirewallsUse both a hardware and software firewall. Be advised as dual software firewalls may cause problemsZoneAlarm Free-- Free firewall - more user friendlySygate Personal-- Free firewall - more configuration optionsRemoval toolsThe following files are not substitutes for the ones described above. They are either diagnostic tools or removal tools for malware of a certain kindHijackThis-- Manual malware remover. Post the HijackThis log generated only if requested!McAfee Stinger-- Virus removal tool. No substitute for a fully functional virus scanner!CWshredder-- CoolWebSearch removal tool. Widely known and persistant Hijacker.

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I first got SC2 at release and had issues with the game crashing. I followed some forum threads and managed to get it fixed (can't remember how). Recently I got the Walking Dead game, which crashed my computer just a few minutes into the game. After a few attempts I turned down the graphics and was able to play the game. Since then every time I've tried to play SC2 it has crashed. The screen locks up, changes to some funky colors and goes to a black screen. Have to force shut down and boot it back up. Since then I have updated drivers, disassembled my PC and cleaned everything out with compressed air, changed power supplies (both Antec 750Ws), added a 2nd hard drive from an older computer, formatted everything, reinstalled everything, updated all drivers again, downloaded Live Update 5 (from MSI website to update bios...had some terrible issues with that which I won't go into for now, but according to the updater the BIOS is up to date now). I use SlimDrivers to update all my drivers.

System Specs (from MSINFO32)
OS - Microsoft Windows 7 Home Premium (64 bit) Version 6.1.7600 Build 7600

Model - MS-7599

CPU - AMD Phenom(tm) II X4 810 Processor, 2600 MHz


GPU - GeForce GTX 285 (1GB) Installed Drivers nvd3dumx.dll, nvwgf2umx.dll, nvwgf2umx.dll, nvd3dum, nvwgf2um, nvwgf2um

I'm truly at a loss right now because I've tried everything I know to do...Any help is appreciated! Thanks!!

Answer:GAMES freeze/crash PC to Black Screen

I would suggest some hardware checks.

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

If you are overclocking any hardware, please stop.

Monitor temperatures during the following tests. Use the following programs to monitor the temperatures. Real Temp is a good CPU temperature monitor.
Speccy - System Information - Free Download will monitor all hardware temperatures.
HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7... Read more

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Hello! Recently, i bought a Aspire V3-575G-72YJ. Windows 10 64bits, with the latest bios and drivers. Almost every time that the screen goes down because of inactivity, when i try to wake up the laptop the keyboard leds turn on, but the screen keeps black and seems like the pc freeze. I have to force the shut down/reboot using the turn on/off button/key on keyboard.Also, sometimes when i shut down the laptop using the option on windows 10, the laptop also freeze and i need to force shut down with the button/key on keyboard. I did some research and i found that probably the problem is with the Intel's Management Engine driver. (it's on version 11+) I read that this version cause some problems of this kind. I tried to do a downgrade to a older version (10 or 9.5) but i can't. I guess that the bios, or something like that, is blocking it. Can someone help me with this problem? Thank you.

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Ok this started a few weeks ago while playing SWTOR, all of a sudden out of no where my screen flashes black and "windows blue" and back black (3 or 4 times) then just freezes, no mouse no keyboard, nothing, my computer is right at a year old, I have an FX-8350 and during these times its running at about 50-51C (max is 90C) and at most around 70% on 1 or more cores, there is nothing I can come up with why this is happening. no reports, no error codes, everything seems to be running as good as day one, I regularly clean the computer of dust atleast every other month. When this happens I am forced to do a hard shutdown, start up, until today, has been very usual, but today after it got to login screen it automatically bypassed my PW and logged me in and then crashed... Confused and Scared its the MB or VC (GTX 660Ti), cant remember how to find out MB info but ill get back to it asap

Answer:Black screen, freeze, no error or any proof

not to mention when it freezes to the black screen its got like little white lines randomly throughout the monitor.

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I run windows xp. I have 4 accounts set up: two admin and one each for my wife and grandson (These are not admin accounts) when my wife or grandson logs off, the computer often will switch to a black screen and it freezes. F drive is my main drive. Need help. Thanks I have tried deleting the non-admin accounts and re-establishing them to no avail. This is a repeat post.

Looking for help.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 3326 Mb
Graphics Card: AMD Radeon HD 6670, -2048 Mb
Hard Drives: C: Total - 305234 MB, Free - 147823 MB; F: Total - 953859 MB, Free - 805067 MB; G: Total - 476929 MB, Free - 83979 MB;
Motherboard: ASUSTeK Computer INC., P5N-D
Antivirus: Symantec AntiVirus Corporate Edition, Updated: Yes, On-Demand Scanner: Enabled

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My XPS 15 9550 - quad core i5 freezes randomly - the screen will turn black (or grey), but not the windows BSOD. I have to hold the power button to force shutdown and reboot the laptop when this happens.
Tried updating all drivers, not helpful, clean installed windows 10, didn't help.
This could happen anytime, even at the time I'm not touch my laptop, or running anything.

Seems to be driver related or hardware.. anyone have some issues? 

Answer:XPS 15 9550 Freeze randomly - Black screen

I had the exact same issue yesterday, was on the phone with Dell support for 2 hours and they couldn't figure out why, the final decision was they were going to replace the motherboard as they thought it was more likely a hardware issue than a software one.
Question, did you use the new TB15 dock with your 9550 as I'm trying to figure out if the failure is related to using the dock to provide power. 

70 more replies
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I have started playing Guild Wars 2, after the first couple of days my game started to freezing and black screen to desktop before going back into game to only black screen again. At times my monitor would say no signal. The problem disappeared for close to 5 days and came back up again. I've tried playing other games and the problem is similar, freezing to desktop, black screen and crashing to desktop.

During the black screen to desktop I would get 'Display driver stopped responding and has recovered'. I have updated to a few different drivers including the latest stable driver from Nvidia but the problem still exists.

I have ran VMT for 10 passes with no errors.

Prime95 Small FFTs for over 2hours with no errors.

Running FurMark the test does complete when I run BenchMark(user's setting) when I do the Burn In-Test everything looks okay until my GPU hits 80c. The computer would shut off then. Though when I play games my gpu varies between 50 to 62c.

Guild Wars 2 Dump File when not responding.

I have rebooted windows but the problem still exists. I've had this computer for just over 3 years now.

Operating System
Microsoft Windows 7 Ultimate 64-bit

Intel Core i5 760 @ 2.80GHz 28 ?C
Lynnfield 45nm Technology

4.00 GB Dual-Channel DDR3 @ 668MHz (9-9-9-24)

ASUSTeK Computer INC. P7P55D LE (LGA1156) 36 ?C

SMB1930HD ([email protected])
767MB GeForce GTX 460 (nVidia) 32 ?C
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Answer:Black Screen/Freeze when playing Games.

Welcome aboard, Laughing.

Please post it following the Blue Screen of Death (BSOD) Posting Instructions so that we may have the necessary information that we need to help you.

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So here is the thing, i bought new computer before maybe 8-9 months, and since the very beggining i had this wierd problem, everything work normally but then screen goes black or any other color and computer freeze and i have to reset it.
It was rare at the beggining but now it is really a problem, i searched every single topic on google, but couldnt find anything that works for me, here is a screen and how it looks like when it freezes :

imgur: the simple image sharer

it can be gray, or green or any other color, and after that i must reset it...

Here is my specification if anyone is willing to help me :

Mothearboard: MB MSI H61M-P21(B3) 1155 Intel H61 2x DDR3 PClex LAN
CPU : CPU INTEL Core i3 2100, 3.10 GHZ,
Graphic card : VGA SAPPHIRE ATI HD 6770 1GB DDR5
Power : ATX PowerLine 530W retail PCleX 120mmF

Once again, please guys if anyone can help me i would apreciate it, im really desperate, im googline for 2-3 months and i cant find solution, i tried every single thing, reinstal windows 7, reinstaled drivers, control center, cleaning registry, tested ram, tested power supply, everything is ok, but i still have this wierd problem... Even i upgraded power supply but it still occurs, and it happens really randomly, most of the time when i play games.
Also sorry for bad english :D

Answer:Random black screen and hard freeze!

Hi and welcome to TSF,

1. Please try another monitor if possible to eliminate your monitor from the equation.

2. I believe that board has built in graphics, please try and connect to the other vga port on the I/O board on back of pc. You may need to go into bios to enable the internal IGP(graphics built in adapter) beforehand.

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well it happens often (specially when i scroll... and strangely even more often in iTunes) that the pc freezes for a moment (though i can move the mouse pointer) after a few seconds the screen goes black and then everything works again...

i went to the eventviewer
no event

i went thousands of times with several spyware/adware programs through the entire computer
...well lots of spyware every time, but still nothing about my problem....

tried Norton

has anyone got an idea?

Answer:short freeze->black screen->normal again

Sounds like your monitor or your grafic caed is playing up.

I would delete monitor driver and reboot.If that doesnt help reinstal gafics card driver.

Edit- try a different monitor.

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Hello! Recently, i bought a Aspire V3-575G-72YJ. Windows 10 64bits, with the latest bios and drivers. Almost every time that the screen goes down because of inactivity, when i try to wake up the laptop the keyboard leds turn on, but the screen keeps black and seems like the pc freeze. I have to force the shut down/reboot using the turn on/off button/key on keyboard.Also, sometimes when i shut down the laptop using the option on windows 10, the laptop also freeze and i need to force shut down with the button/key on keyboard. I did some research and i found that probably the problem is with the Intel's Management Engine driver. (it's on version 11+) I read that this version cause some problems of this kind. I tried to do a downgrade to a older version (10 or 9.5) but i can't. I guess that the bios, or something like that, is blocking it. Can someone help me with this problem? Thank you.

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I own a Gateway NV52, and the issue with locking up began after I upgraded to Win7. After reloading the factory default of Vista on this, the laptop keeps randomly locking up and then going to a blank black screen.

I've gone to other threads and tried running MemTest and Vista's Memory Diagnostic and they both came up with nothing. I've also seen that other posters have attached dump files and other generated information from the computer to help solve their issues, but I don't know where to find these files to even get started. Can anyone help? What other information do I need to give to get started on the right track?

Answer:Random Black Screen Freeze, not after login

I would first do a system file check.

System Files - SFC Command
Tutorial thanks to Brink

Then you can view any error messages and see what they mean from this Microsoft site.

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program generates in Windows Vista

If errors are found run the test again as it sometimes takes about 3 passes to get it all fixed. Sometimes even that fails to repair it but post back with results and we will take it from there.

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yesterday, when my l4d2 did not work (black screen/vertical line freeze) for the first time, i posted in the l4d2 forums Vertical line freeze? (whole system crashes) - Steam Users' Forums but the problem is different now.

It used to be that whenever i played the game for ~5-10 minutes, it froze and i would do a hard reset. Then i updated my drivers to Today's released catalyst 11.1. it still wouldnt work!

so i forgot about teh game and i was watching a youtube video but it seems that the problem has branched out of the game and into the os. In the middle of the youtube video, the freeze happens.

I restarted and opened firefox but i forgot about my youtube tab so it froze again but this time it froze immediately when the page loaded.

now i downgraded back to 10.12 drivers and installed directx 11. i tried dusting out the fan and doing many other things as stated in the other l4d2 thread but it doesnt work!!

help ? i'm out of warranty.

i have an HP laptop dv6-2044ca with ATI Mobility Radeon HD 4200.
i read on the amd site that someone with the same problem updated his network drivers because it conflicted with his audio drivers and then it worked for him. FOr me, my network drivers are already updated and the thing is, this problem happened randomly!

Before i had this freezing problem, i did a presentation of an ISU and i put my laptop beside a projector which emiitted great heat. when i was done, the laptop was very hot (screen/fan hole area). could this be the cause th... Read more

Answer:Black screen/vertical line freeze!

Well, yes, heat kills hardware. However, if that projector had been so hot, your laptop would have at least restarted, if not turned off, in order to save itself from potential damage from the heat.
There are some programs for monitoring your laptop temperatures, you can use them to check if the problem occurs because of overheating (SpeedFan and Core Temp).

If the problem has something to do with your drivers and the restore point is before you have updated for example your Display Driver, then you could first try running in safe mode and see if the problem still occurs. If no, restore your system, it won't delete any files, it will only return your registry and drivers to earlier state.

That you are out of warranty shouldn't stop you from taking your laptop for diagnostics. You will have to have money of course, but at least they will fix the problem ; )

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I recently got a Zotac GTX 260 216sp AMP2 (don't know what that means, but dealer told me it is pre-overclocked).

It runs all the latest games fine (Fallout 3, Far Cry 2 and the like) but oddly enough it just kills my Warcraft 3: TFT.

Here's the problem:

I'd be playing it halfway, and the screen will go black, and after a long time (about a minute or so) it will return to the game fine. This repeats itself every few minutes. At this point, if I alt-tab, the same long black screen will occur again.

I was previously using an Ati card, and thought there might be driver conflicts. So I uninstalled the nVidia drivers, got Driver Cleaner Pro 1.5 and cleaned all Ati and nvidia drivers in safe mode. I reinstalled the nVidia driver again (180.48) and rebooted, and went back to playing.

The same problem occured, except that this time, the graphics become all messed up upon returning from the long black screen (See image). Upon exit game, desktop appears fine and works normally (no artifacts).

GPU temperatures appear to be normal (~52 on idle, ~70 on load).
I looked it up on the net and someone suggested a directx test (dxdiag > test directdraw and direct3d).

In directdraw there are 3 tests: 2 non-full screen and 1 full screen test. The non full screen tests run fine. When it reached the 3rd test (full screen test) the same long black screen thing happened again, but ultimately it passed.

Next was Direct3d and the very first test is already a full scree... Read more

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Recently I have been getting issues with BF3 and WoW since I installed the new NVIDIA graphics drivers. I've gotten BSODs as well as my PC randomly acting up. It works perfectly fine when I play games on a single monitor.

Sometimes all three screens just go into powersaving mode or something, but I can still hear Skype and music in the background but I dont see anything. A hard reset is required at this point.

Answer:NVIDIA Surround BF3 & WoW PC Freeze/Black Screen

If you're card/s are factory overclocked set them to reference clock speeds with MSI Afterburner & perform a clean install of the latest drivers (stay away from the beta drivers)

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After installing the update for windows 10 I get moments when browsing or gaming that everything freezes for a few seconds than goes black screen for a few, than it comes back on and works fine for another few minutes before it does it again. I know that this is a rebuilt old computer graphics card is NVidia GeForce gt 730 that was put in after I bought the comp about 3 months ago. I don't know much about comps this is my first. if you need more info to help me id need to know how to get that info. it never did the freezing or black screen thing until immediately after the update. had windows 7 before this. ty for any help I may get.
I have a new issue to add. I was gaming when the entire pc froze and crashed out of the game to a blue screen with an error code to look up but I couldn't get a pen and paper before the comp shut down and restarted itself. that's the first time anything like that has happened in the 3 months ive been gaming on it so I assume its tied to the windows 10 update as well.
I noticed that in my task manager on startup for awhile my cpu and disk categories max at 100% a lot and for several seconds. I defragged my hardrive and that seems to have helped even though it still maxes on startup its not as much or as long. I'm getting ready to game so ill let you know if I get the freeze and black screen still.or worse the crash and restart.
still doing it.
no issues after going back to windows 7.

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Sometimes when i boot i get a black screen with blinking cursor in the corner, or it freezes or its just really slow; this fluxuates every other week.

I recently removed a virus but it also occured prior to getting the virus.

Also, i replaced my ram sticks recently and powersupply last chirstmas if thats relavent.

Any ideas are appreciated, thank you.

Intel core 2 duo cpu
E4500 @2.2Ghz
4gb ddr2 ram
Radeon HD 5550, 1 gb ddr
Antec 500 wtt pwsupply
295 Gb HDD

Answer:Slow startup/ freeze/black screen

Hi Monk77,


Also, i replaced my ram sticks recently and powersupply last chirstmas if thats relavent.

Was this just an upgrade that you wanted to do, or were you having these issues before as well?

You should also run a test on your RAM sticks with memtest86+ There are two ways to run the test, either from a CD or USB. You will need to burn the ISO to a CD and then boot to the CD and run at least 7 passes on each stick and in each slot (only the ones that are being used). There is an auto-installer for doing it via USB (again, you will have to change the boot order to boot to the USB if you choose this method)

Both downloads can be found halfway down the page. The reason that you should run it on one stick at a time, is so, if there is a fault with one of the sticks, then it's easy to figure out which one it is.

What programs do you have running at boot? What anti-virus are you running as well.

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After my computer has been on for a while (hour? two hours? not sure...) I'll notice that some of the icons in the menu bar of a program start to disappear. I'll use Internet Explorer as an example. First some of the text on the webpage I’m viewing will disappear, followed by the menu buttons of IE disappearing. When I try to click on programs to close them, they freeze. When I try to reopen them, I get the following kinds of error messages.

"CiceroUIWndFrame: Winword.Exe Application Error. The exception unknown software software exception (0xc06d007e) occurred in the application at the location 0x7c812afb" I think this is when trying to restart the Word software.

"Excel.exe-bad image. The application or DLL C:\ProgramFiles\Common Files\Microsoft shared\office11
mso.dll is not a valid Windows image. Please check this against your installation diskette." This message occurred when trying to open Excel. I clicked OK in the error dialog and the same message popped up again. Then when I clicked OK a new error popped up that read: "The operating system is not presently configured to run this application."

"C:\Program Files|GIMP-2.0\bin\gimp-2.6.exe is not a valid win32 application."
“The application failed to initialize properly (0xc000012d). Click on ok to terminate this application” This message came up when I tried to shut down Internet Explorer.

If I force quit Windows and restart the computer, I regain complete functi... Read more

Answer:Solved: Programs start to lose graphics, freeze, and can't restart

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Hi... my PC hangs up and i restarted and i get a black after the monitors displags thr brand logo... dvi and No signal

Tried solution:
Clear CMOS
removed CMOS batterry
Reseated all hardware including video card,ram sticks and hard drive along with SATA
done a bunch of resets
Clean VideoCard,Heatsinker and Ram sticks
trjed exchanging ram stick placjng

Any help pls? im sorry if i posted in the wrong section

Answer:Pc Freezes and screen goes black after restart

Is this a recently built system ???

If so reseat the CPU and make sure the thermal paste is properly spread and the fans are properly installed

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* XP Home edition
* infected with Internet Security 2010 (possibly other malware)
* ComboFun run, said found root-kit, and proceeded to restart (warning against interruption)
* upon restarting, after the Windows logo, the PC entered a black-screen state with the CPU fan on high, and apparently froze that way.
* Force-shutdown, restart, choice on list yields other than black-screen state with the CPU fan on high.
....the REAL problem here is a password-protected Documents and Settings user-account which is now inaccessible. (The password is known, but I don't know the procedure to open the folder when the hard drive is attached as a slave in another machine--help mucho appreciated.)

Answer:Black-screen after ComboFix restart

Hi, did combofix ask you to note down rootkit file names? If so, please post them.For everyone who is reading this:Please note: ComboFix is an extremely powerful tool which should only be used when instructed to do so by someone who has been properly trained. ComboFix is intended by its creator to be "used under the guidance and supervision of an expert." It is NOT for unsupervised use. Please read Combofix's Disclaimer. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Restart your computer Before Windows loads, you will be prompted to choose which Operating System to start Use the up and down arrow key to select Microsoft Windows Recovery Console You must enter which Windows installation to log onto. Type 1 and press enter. At the C:\Windows prompt, type the following bolded text, and press Enter after each line:

set allowallpaths = true Note, if this gives you an error message, just continue with the next line.

dir c:\qoobox

Please list all content that comes up after this command.
At the next prompt type the following bolded text, and press Enter:

exitYour computer will now restart.

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After rebooting/restarting my would proceed to screen with logo then buffer (Which is the normal step), But afterwards that, a black screen appears wherein with the brand logo but the buffering dots will keep rotating for almost half an hour, then screen itself will just stuck to blank screen with no display whatsoever yet the mouse cursur is displayed and can be hovered.. and it stays like that for hours and hours and hours...This happened after my laptop receive a notification stating (Graphics Device Driver Erro Code 43). My laptop has two graphic drivers, Intel Graphocs HD and Nvidia GeForce. The Nvidia receive the error. So I searched online for solutions. I tried one stating.(Go to Drive Control Panel, look for the Nvidia Driver, then right click choose uninstall, then right click on my Laptop icon then click scan for hardware changes. Then it was stated that the driver was suppose to reappear yet it didn't.. I got nervous so I stumble upon that my laptop has a HP Program regarding reinstalling Drivers I opened it and choose to reinstall the Nvidia Driver. Then when a notification came up stating that driver install complete please restart your device. And I did.. and that's where it all began and the blank screen where there is no display except for the mouse arrow cursor that can be hovered... please help...

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