Computer Support Forum

FreeAgent Desktop 500GB

Question: FreeAgent Desktop 500GB

I don't know if this is in the right section, but here goes:

My client has got two laptops: for this, I will call them Laptop 1 and Laptop 2, and a Seagate FreeAgent Desktop 500GB USB drive.

Both daughters want their uni and college work backed up.

I have created two folders on the drive, one for the backup of Laptop 1 and one for the backup of Laptop 2.

The backup works fine, but I cannot find, even on the Seagate forums and in the documentation, how to choose a specific folder. Some people say the only solution is to set the laptops up as shared, but then I think that's a bit complicated for a my client, who wants to backup on his own.

The drive uses Seagate's Drive Backup software (called FreeAgentCN.exe)

Would it be easier to use an external piece of backup software (for example Roxio Backup?)

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Preferred Solution: FreeAgent Desktop 500GB

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

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I don't know if this is in the right section, but here goes:

My client has got two laptops: for this, I will call them Laptop 1 and Laptop 2, and a Seagate FreeAgent Desktop 500GB USB drive.

Both daughters want their uni and college work backed up.

I have created two folders on the drive, one for the backup of Laptop 1 and one for the backup of Laptop 2.

The backup works fine, but I cannot find, even on the Seagate forums and in the documentation, how to choose a specific folder. Some people say the only solution is to set the laptops up as shared, but then I think that's a bit complicated for a my client, who wants to backup on his own.

The drive uses Seagate's Drive Backup software (called FreeAgentCN.exe)

Would it be easier to use an external piece of backup software (for example Roxio Backup?)

Answer:FreeAgent Desktop 500GB

If you plug the hard drive in on one laptop and then the other I dont see why you would need to share anything. Does the problem lie within Seagate's backup software or on the computer itself. Can you go to drive/folders from My Computer.. I would recommend Acronis software or Windows Backup or just a simple copy and paste.. What are you wanting to backup?

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I currently have a Seagate FreeAgent USB external drive set up and running on my desktop. I also have a Maxtor 320GB USB external drive connected. I travel with the Maxtor and store my images on this drive. I'm a photographer. Once home I ask the Seagate to update its database to reflect what's on Maxtor. I've bought another Seagate to replace my Maxtor.

A. I don't like having the Maxtor constantly running even when the cpu is off.
B. It's only a 320GB drive and will reach capacity before the Seagate.


1. What's the best way to transfer the data from the Maxtor to the new Seagate2 drive?

2. What features in the Seagate2 drive will I select during installation so that it won't compete with Seagate1 during backups?

3. How will I upload new images from my traveling Maxtor after a photo shoot?

Answer:How to set up 2nd Seagate FreeAgent 500GB

1. You can transfer files from one external drive to another by hooking them both up and then literally dragging and dropping the files from one drive, to the other drive. For example, if you have Maxtor set to C: and the Seagate to D: 'copy' the files from C:/Photography Files and then 'paste' in d:/Photography Files. Change that folder name to whichever you have.

2. Not sure

3. Do as above, but in reverse order (and destined to your desktop, or whichever computer it is you want) - be sure not to copy over an existing folder.

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Hi, I bought one of these drives a few months back, had problems originally with 'delayed write failure' in XP, but managed to correct that by changing the USB cable.I'm now running Vista instead of XP and that's made no difference, its been fine, but over the last few weeks the drive hasn't been spinning down when the PC shuts down (usually takes about 20 seconds once the PC turns off), but instead keeps spun up with the strip on the front 'glowing' quickly. Its also started doing this while I've been using Windows, and vanishes from the available drives. The only way to resolve this seems to be to shut the PC down, unplug the drive from the PC and mains for 30 seconds, plug the drive back in and then turn the PC on again. This was ok once every other week, but now its happening daily - is this a Vista problem or a faulty drive?

Answer:Seagate Freeagent 500GB USB 2 Problem

Sounds like a probable faulty drive I think. If you have anything on there that you don't want to lose, better do a backup of it just in case - even if I am wrong about the drive.

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My drive took a bit of fall. Now, when I plug in the USB the computer does not recognize does not even indicate that new hardware is attached...

Also, the every 10 seconds or so, the drive makes a faint beeping sound.

Any suggestions?


Answer:Seagate FreeAgent Pro 500gb external drive

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I plugged my new FreeAgent Drive into a USB port (on a set of extra USB ports). I got the installation wizard and proceeded. In the middle of installing, a box came up to say (can't go back to quote exactly) "incompatability with Windows 7 drivers". It said that if I continued blah blah blah bad stuff.
I canceled the installation and searched the net to download the driver(s) needed. I can find NOTHING that will give me the right info to get this working. I did run across advice to use a high speed port, so I disconnected the drive from the extra USB port set and plugged it directly into my computer port. Still no go.
Also, when I first plugged the new drive in (to the extra port set), it made the normal little 2-tone "ding ding", like when installing cameras and such. When I unplugged it, same 2-tone "ding, ding" thing. However, no matter what I do to try and fix the problem since, when I plug it in I get: "ding, ding, ding", in same tone (with slight buzz), and in a staccato-like rhythm?
I'm not computer literate beyond word processing and searching/browzing! I've been pretty successful with searching out help and solving problems online, so I know a FEW things. But not enough to go beyond updating, upgrading, downloading . . .


Answer:can't install Seagate FreeAgent 500gb Ext Drive

PS: yes I have gone to the site to ask for help. All I've found on there that's helpful at all is just a thing saying well over half the returns they get on this drive have nothing wrong with them . . . I assume this simply means, "stop returning them!"

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Error Message: delayed write failed G:\$MftI get the above error message when Im trying to upload info from a rarely used freeagent Go 500gig external drive. says info has been lost. It was there before.Not sure what to do, it holds alot of music, or did.

Answer:Seagate FreeAgent 500GB error message

I hate to be the bearer of bad news. According to Seagate knowledegebase (CLICK ME), $Mft errors usually indicate either a corrupted partition, or failing drive. The link I gave you includes solutions you might want to try to copy your music files.i_Xp/Vista/W7User

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Hello i have a FreeAgent GoFlex external drive with 500gb for my laptop made by seagate. Last night i turned off my computer and unplugged it now when i plug it in it makes a beeping noise and does not load up on my pc. After a while the beeping stops and it goes black pleasehelp me im begging you.

Answer:SeaGate FreeAgent GoFlex 500gb Beeping

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I recently purchased a Seagate 500GB FreeAgent Desk external hard drive for backup. I have tried their software which leaves much to be desired. What would you recommend for both purchase and free backup software which will work alone with this external hard drive? I want the capability for full disk backup, selected files backup, and incremental backup as files are changed.
Only simple to use software. Is PC Backup version 10 a really good and simple to use backup program to purchase and will it work alone with my Seagate external hard drive? What about other backup programs to purchase and for free?

Answer:Solved: Conpatable Backup Software for Seagate 500GB FreeAgent Desk External Hard Dri

You should take a look at Acronis True Image Home 2009, it can do all the things you are looking for:
They have a free trial so check that out if you are interested in it.

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My laptop's operating system is vista. I can not copy or delete anything to my usb disk. I'm receiving a message that the disk is write protected.What do you think i should do?

My laptop's operating system is vista. My problem is that I can not copy or delete anything to my usb disk.I'm receiving a message that my disk is write protected. I tried to format it (some friend told me so) but i have the same effect.
What do you think I should do?


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i just got the seagate freeagent desktop 500g hard drive

and xp cant see it ...anyone any ideas to fix this i have been at it all day and now its getting to me big time.



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HELP!!!! I have a Seagate FreeAgent Desktop External 250GB USB Drive. All was working wonderfully and then after I upgraded to Windows XP Service Pack 2 I can no longer access my drive. I can see it in the tab to safely remove the hardware. I can see it in the device manager under hard drive, and it tells me it is working fine. When I go out to disk management, it shows the drive as Disk 5 and online, but all of the space is unallocated. I have data on the drive and I am not sure if the upgrade to SP SVC PK 2 caused the error. I found that there might be a hotfix, but I can not seem to find the right one. I am thinking it is KB885464. I can not find the hotfix to save my life and I am at a loss as to how to access my drive. I am mandated to have Svc Pack 2 loaded due to the fact it is a gov't machine. Please help.

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Perhaps a silly question???

I purchased and received the above external hard drive but can't find a button on the device to turn it off and on. I looked everywhere on the drive where it could be, searched on Seagate's support forum to find answers but couldn't find any info about it either. Perhaps there is NO power button on this drive? :eek

I want to turn it off when not in use and don't like to unplug the cables if not needed.

Hopefully, one of you will know and tell me about it? Thank you!

Answer:Seagate FreeAgent Desktop External HD 500 GB USB2

I have that exact drive hooked up to my xbox 360 as a media drive. If you can't find a power switch that is because it doesn't have on. It auto powers down. That is why you may have noticed slight lag when first accessing it after periods of inactivity. If the light bar is on the drive is powered up, if it is pulsing it is actively reading/writing, and it is off you either have the unit unplugged or it has shut its self off to save power. Hope this helps.

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So, yeah. 5 year warranty compared to two of Buffalos and WDs, but does that actually mean that much more reliable a drive? With the problems with Seagate drives lately and a price slightly lower than with other similar drives I'm a bit wary... I won't be storing/backuping anything of real importance, just a handier option compared to a squadron of flash drives How much limited is the warranty actually? Manufacture flaws with no responsibility over the lost data or what? I'm a bit... Uncomfortable with any kind of warranty or RMA thing....

Answer:Seagate Freeagent Desktop series (especially 1TB model) reliable or not?

Aanyone? The actual model seems to be Desk, not Desktop, FWIW.

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I bought a Seagate FreeAgent Desktop 250GB drive for a friend a few days ago. I was able to get it connected to a machine running Windows XP SP2 just fine and I could see the drive ok. I noticed about 18GB or so was "used" even though there was only one 73MB PDF file visible when I viewed the drive contents. The drive has 232GB of free space, I believe.

I understand not all 250GB will be available for user data but is it reasonable for 18GB to be consumed by filesystem info?



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Hello,I have a HP EliteDesk 800 G1 Mini Desktop running Windows 10 Pro on it. I just bought the HP Desktop MIni 500GB Hard Drice I/O Expansion Module and connected to the desktop. The instruction stated to down SoftPaq SP68634; however the latest version is no where close. I can see the hard drive show up on my HP Support Assistant portal, but it listes as "unsupported". Anyone have suggestions?Thanks, Stopper

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Hi Could anyone please confirm if I buy Samsung 850 Evo 500GB, will I be able to install this on my desktop? Just looks like it only fits for laptops?

Thank you

Answer:Samsung 850 Evo 500GB, want to install on desktop

There are adapters available if the drive doesn't come with them packaged. The adapters adapt from 3.5" drive bay to 2.5" drive bay.

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I bought an IOMEGA 500gb Hard Drive to used with an Advent T9100 Desktop and a Fujitsu Siemens Amilo Laptop. According to the box it is easy to install.Although I get the familiar ping when it is pluged into a USB port it is otherwise more or less invisible with the result that it is unusable. The IOMEGA web-site is of a similar standard as no telephone number is visible. Having failed to locate a driver (as the model number on the box could nto be found on the web-site!) I made one attempt to submit a query and received a response that referred me to a form to complete that was not a form but an endless spiral of alleged contact methods.Entering the serial number indicated that it was a 60gb portable drive!I am returning it to store for a refund as ast best it can be described as totally and utterly useless and not fit for purpose.

Answer:IOMEGA 500gB Desktop Hard Drive

With XP (which I guess you have) or Vista you should not have to install drivers as it should be plug and play.Does it have it own power supply or does it draw from the USB port?Have you tried different USB ports and what shows up in Device Manager?

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I received the above hard drive today from and immediately started formatting the drive but rather than doing a "quick format" i proceeded with the standard format but i started at 15.00 today and it was still formatting at 20.00 tonight, i also noticed a burning smell coming from the power cable or USB cable from the rear of the external drive.I cancelled the formatting as it was taking too long and proceeded with a "quick format" due to the burning smell and the drive formatted straight away.Is it normal for a ext hard drive to take so long to do a standard format? Is the burning smell normal as it was running for several hrs?Should i return the ext hard drive to for a replacement? as the returns policy states that i need to pay for P&P and if they dont find any faults they will return item to me and i will be liable for the costs of P&P again.

Answer:Seagate Expansion 500GB External USB Desktop Hard

Very often a new external hard drive comes already formatted, but if not, then only a quick format should be used.

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For over two weeks the HD of my PC has used 40gb of space. Considering that I have not done any downloads other than updates for Windows O.S. and Adobe Apps. I don't know what is using it. Can anyone help ?

Answer:Windows 7 Desktop PC 500GB Hard drive space being used.

It may be backups taking up the space. Run WinDirStat to see what's taking up the space.

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Hi all!

Doing my homework and making a list of all parts for my new rig,

so far...

Intel C2D E6600
Asus P5B-E
Still deciding on memory
ATI 1950Pro 256MB

I already have one Seagate 500GB,
my question is
would it be better to have one WD 74GB Raptor and one Seagate 500GB
Two 500GB Seagates ?
in any case I wanna setup my new system in Raid-0
Mostly it will be used for data transfer and occasional gaming, the faster the better,

any help is appreciated!

Answer:One 74GB Raptor & Seagate 500GB or Two 500GB in Raid-0 ?

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I was curious if some one might be able to help me please...I have a vaio vpcf121gx. A 500Gb hdd Western Digital hard drive and I picked up a Crucial MX200 ssd 500gb. I took the hdd out and put the ssd in. Tried to do a clean install with win7 pro 64 bit recovery disks. After loading all the disks right after it loads the registry it kept telling me that win 7 can not finish the installation due to new hardware being un compatible. Any suggestions on how to fix this problem?

Answer:I want to swap 500Gb hdd with a 500Gb sdd. Hardware not compatible???

How about just "cloning" you existing spinner hard drive to the SSD? Using "recovery media" isn't really a from-scratch install of Windows, even if it worked. It's a way to restore the exact factory image as your machine was initially delivered, with whatever came pre-installed from Sony. I don't know why it couldn't be used although it's obvious your new SSD is not the factory spinner.

But it's very easy to "clone" from HD to SSD, using a number of free products to do that... e.g. Macrium Reflect Free ("clone"), Partition Wizard 9 ("migrate OS to SSD/HD"), etc.

You would need to be able to see BOTH drives at the same time, so you should remove the SSD and reinstall the spinner back into the machine so that you can boot to it again and install the cloning product you wish to use.

Then you can connect the SSD temporarily as an external drive through an inexpensive USB 3.0 adapter like this one from Kingwin.

Then use the desired software product to "clone/migrate" from spinner to SSD. The advantage of this is that you'd immediately have your existing fully customized environment already living on the new SSD, and you wouldn't have to reinstall 3rd-party products or re-customize Windows. The SSD environment would immediately be ready-to-go.

Once the cloning if finished, now you can remove the spinner and install the SSD. I'd say you're almost done. Once you're up and running on the SSD, don't forget to adj... Read more

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Log Name: Application
Source: ESENT
Date: 1/12/2013 5:09:36 AM
Event ID: 508
Task Category: Performance
Level: Warning
Keywords: Classic
User: N/A
Windows (3140) Windows: A request to write to the file "C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS.chk" at offset 0 (0x0000000000000000) for 4096 (0x00001000) bytes succeeded, but took an abnormally long time (61 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.
Event Xml:
<Event xmlns="">
<Provider Name="ESENT" />
<EventID Qualifiers="0">508</EventID>
<TimeCreated SystemTime="2013-01-12T04:09:36.000000000Z" />
<Security />
<Data>Windows: </Data>
<Data>0 (0x0000000000000000)</Data>
<Data>4096 (0x00001000)</Data>
</Even... Read more

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Hi im using win vista ultimate 32b, maxtor sata ii 500GB, but it only shows 465GB, where is other 35GB? what do i need to do to get the max out of it?

Answer:How to get 500GB on a Maxtor 500GB HDD?

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I have recently bought a Seagate USB external drive that seems to be working fine apart from the fact that the synch feature doesn't do anything - no synching at all. As far as I can see all the settings are correct - can anyone out there help as this would be a most useful feature to have working properly.

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Cannot stop this msg says Generic volume in use,Is it possible to reformate and use as a normal basic portable H.D. Fed up with this unit.

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I recently upgraded from Windows Vista Business to Windows 7 Professional. The problem I am having is that my Seagate Freeagent 1TB drive wont load in Windows 7. I have to keep going to Device Manager and Uninstalling the driver and then plugging it back in so it automatically installs itself and then when I shut down the computer I have to do the process again.

I thought things that worked with Windows Vista were supposed to work with Windows 7.

Any solutions or help on this problem would be appreciated. PS I have already tried insalling newer drivers, I have the latest ones, and I know this is a software issue as I am able to access the drive as normal after re-installing it each time.

So any help would be appreciated.

Answer:Seagate Freeagent 1TB

First, welcome to the SevenForums

I assuming (since your specs are limited) that this HDD is a USB device. If so, I know of several people with the same problem. There is at this time no fix is available other then to turn it off prior to starting your computer then turning it back on once your system is up and running. Not sure why this happens only that it does, and there are several other HDDs that do the same thing. Some of Western Digital's HDD Books USB HDDs do the same thing. Not sure if it is Microsoft's fault or a driver problem yet unsolved by the HDD manufactures—your guess is as good as. . .

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Question: Seagate FreeAgent

Lost the ability to load FreeAgent after it was unplugged from usb before it was "Removed"... Won't start up. light wont turn on. Computer wont even recognize that its's not much but all that i hold dear is on that external hard drive... have i lost it all... and al i even in the right place for this??? new at this... thank u

Answer:Seagate FreeAgent

If the light won't turn on and you are sure you have all power connections secure, then either the power supply or the enclosure is bad, or possibly the disk inside the enclosure. If you have a volt meter, you may be able to test the enclosure's power supply.

WARNING: Performing the instructions below may void your warranty.

I recommend you remove the drive from its enclosure and connect it internally as a secondary drive to a desktop computer. See if it works there. If it does, your data recovery problem is solved. If not, then you may have a failed hard disk.

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I purchased 2 of these so-called external backup systems. Both of them continued to create mirror images until they filled up the entire drive (500 gb) and then gave an error that there was no more space on the drive. There doesn't seem to be anyway to control these drives at all. I would welcome any advice I can get. Thanks.

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Question: seagate freeagent

I have a seagate freeagent and I was trying to upload a video to youtube. It froze so I shut down the internet site. Now my freeagent will not open. My computer sees it but when I try to open it, it says that another program is using it and to close any programs down. I have tried uninstalling the driver and reinstalling it. I have unplugged it and plugged it back in.....still the same error. I have my whole life in pictures on the drive......I cannot loose any of them.

Any help would be appreciated

Answer:seagate freeagent

I have my whole life in pictures on the drive......I cannot loose any of them.Click to expand...

There are two kinds of storage devices: those that have already failed and those that will. Data you have only one copy of is data you intend to not keep.

Try the device on another computer. If it works there, you're saved.

If not, your next step is to determine whether it is the enclosure that has failed or the hard disk inside.

WARNING: Performing the next operation will void your warranty.

Remove the disk from the enclosure and connect it internally to a desktop computer. If it works there you have determined the enclosure failed. If not, we have further work to do.

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I recently purchased a Seagate USB external drive which uses FreeAgent to manage the files.
Everything works fine except that the synchronising between my computer and the external drive doesn't work.
I have checked the settings - everything seems OK.
Can anyone help please?

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My mums laptop had a deep hard drive virus that crashed her comp. I did a back run on it to save her data, but now my SG drive has the virus, how do I get rid of it?

Answer:How do I scan for viruses on The FreeAgent De

Describe the virus, post hijackthis log. tell me what antivirus do you use.Also make a scan with Hitman Pro or Malwarebytes (both can be easily found in the net), post your scan results to next reply

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Hey guys,

I bought an external hard drive to store all my movies, TV shows, etc..

However when I try to put something on this hard drive it COPIES the files instead of MOVING them. This takes a lot longer than it should because I'm not wanting to copy, I just want to move it over. I've tried deleting all the software files in the drive that may run the program but that doesn't help.

Any suggestions?



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i was trying to create a 30gb partition on my ext HDD and convert it from ntfs to fat32 so i could use that partition with my ps3. however whilst in the middle creating the partition with partition manager the whole system froze and even after leaving it for several hours it was still the same and to force shutdown the laptop.

switched laptop back on and all i can get on that is insert recovery disk (which i'm making atm). Plugged the ext HDD into my girlfriends laptop and it makes the sound of being connected and shows in disk management and device manager but not in my computer

Please help me a) get it showing in my computer and more impotantly B) help recover the files. i know it should have been backed up twice lesson well and truly learned!!

oh yeah i have a sony vaio fw21L running vista sp2

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Basically i have them plugged in. yet you have to hold the touch power button to get the drive to power up and light to go on, then the system see's it and i can open it and add files. Also the same applies to turn these drives off, push and hold, the light will turn off, and it will disconnect from the computer and I thought they were off. Here's my problem. both have been on this entire time. (over a year). today i felt one and it was decently warm and spinning. it spun all day even tho the power light was off. and the second drive is doing it as well.. so why do they always run?? i had to unplug the drives to get them to stop spinning and to turn off and cool down.

So what is the deal here.. is this just how they work. i dont want my ext always running.

Any help would be great.. Thanks!

Answer:Seagate FreeAgent Pro Ext HD Problem

Does not sound right to me, i have a terabyte FreeAgent Desk and it is recognized the second i plug it in and spins down within 10 minutes i would guess.

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I have all my photos and ripped CD's on my external SEagate freeagent 500Gb drive- hasbeen fine for over a year, but this morning it powered on for abour 30secs then the light went out. It wasn't even detected by my PC.Any ideas please????????

Answer:Seagate Freeagent HD dead?!?!?

Download diagnostic software from their site and check it out

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I was looking at this: link

So I've read negative reviews like this:

and positives ones like this:

Is it worth it? Anyone bought one of these before?

Answer:Question about Seagate FreeAgent Pro

As far as external hdd are concerned, you also have the option of building your own. Simple choose an enclosure and select the appropriate size of drive. It's a relatively simple assembly.

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I have tried to get the computer to recognize the freeagent pro with esata port but for some reason it just doesn't. I have read others who have had the same problem on google but did not find an answer. Does anyone know what I need to do. I am using the AM2 mobod from gigabyte. gam-57sli. Advice on what I need to do will be welcome. Vista Ult. OS

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Using a Seagate Freeagent to usb hard drive. Sometimes, it thinks it is drive F:, then about half hour later changes and thinks it is Drive E. Sometimes, to back things up I can just switch to E:. Sometimes, I have to reboot, replug, whatever works.
Sometimes, the screen tells me there is not space on the Freeagent, but there is lots.
There are many things that I don't know about USBs.

Answer:usbs misbahving -- Freeagent

Since you already have a thread going to discuss your USB problems, please continue discussing it there.

Closing this thread.

Please continue here:

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Hi all

I have recently purchased a 2nd hand 750Gb External Hard drive.

I scanned it and rand file restore software to make sure it was totally clean. Then I formatted it too (you cant be too safe). Anyway, it worked long enough for me to put all of my family photos on and music, films work and other photos.

However now it has stopped working. When I plug it in it crashes the computer, and it does the same to the boot up whenever I plug it in. I have tried to use the safe remove hardware, and this is where it gets confusing.

The computer is recognising it in Device manager and the safe removal, but it wont let me safe remove (crashes) and it also wont let me populate the volume to see if that works (crashes again). Sending it off to be fixed isn't an option (my girlfriend would kill me......the photos you see......).

Is there anything I can try, I'm rapidly loosing hair at pulling it out.

Cheers Guys

This forum is great


Answer:Seagate FreeAgent External HDD

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I wanted to know if I could connect my Seagate FreeAgent Pro to my TV, the Free agent has a micro USB and a eSTATA connection my TV has a HDMI connection, i know i can get a adapter for the connection but what will show up on my TV screen ? will it show my movies ?
I am tried of moving the files to my Patriot Player via a USB stick also how will i select movie i want to watch without a remote

Thank you


Answer:Seagate FreeAgent Pro connect to TV

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I can't find confirmation that this external HD is compatible with Windows 7

Answer:Seagate FreeAgent Pro compatibility

Hi BribieBill and welcome... I use a external HD with win7 64bit and loving it... If it's USB just plug it in when your puter is off and when your external HD falls a sleep power on your puter and enjoy... GL

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After a disastrous session where a company took control of
my laptop, I now feel the need to erase everything on my portable Seagate FreeAgent Go drive in order to start over with a clean slate. The erase method suggested in the manual is only to be used if your drive locks up on you. Can anyone tell me how to clean the drive and start over. Thanks for any help you can give.

Answer:Solved: Seagate FreeAgent Go

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After trying so many products that turn out to be Crap, I have finally found a GEM. This Drive is not only quick but it turns off & on automatically with your computer. Just thought someone might want to know if they're looking for one.John

Answer:2TB Segate Freeagent GoFlex

In you want to recommend it. you could have also said that new egg has over 24,000 customers who like it a lot.QuoteSeeagate FreeAgent GoFlex | Newegg.com24,407 reviews  five starsShop GoFlex Ultra-Portable Drives. Huge Savings and Free Shipping!

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I have tried to get the computer to recognize the freeagent pro with esata port but for some reason it just doesn't. I have read others who have had the same problem on google but did not find an answer. Does anyone know what I need to do. I am using the AM2 mobod from gigabyte. gam-57sli. Advice on what I need to do will be welcome. Vista Ult. OS

Answer:Seagate freeagent pro problem?

You have been posting around the Web with this... You plugged in the cable securely and it started working. Is this still the case?

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Hi, I have a problem with my new FreeAgent Desktop 250GB drive . The device manager starts fine but it won't save any of my backup plans or let me use the manager for a manual backup. I click on Backup Now in the system tray (since the manager doesn't even have the manual backup button) but it just asks me to set what I want to back up (which it doesn't save) then returns me to the drives screen. I checked the backup log and it said that a backup was done but it says zero files where actually backed up. HELP!!Cheers

Answer:Seagate Freeagent Problem

I don't think its a problem with the actual harddrive as i can copy and paste files on to it. Just wanted to back up automatically like it should.

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Hi, Does anyone have any experience of this USB External hard drive? I think my Western Digital 'My Book' is going to pack up soon, so need to find a replacement. Yesterday i asked about a Buffalo drive and got some positive responses, but this one looks good too (and tiny in size). Thanks - Tony

Answer:Seagate 250gb FreeAgent Go/2.5

I use a Buffalo drive however, and it's extremely reliable - the only irritation is the incessant humming noise the drive motor makes.

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hi peeps
my old laptop has died.. broken hard drive..
all my files are backed up on my seagate freeagent 500gb
my new laptop is windows 7
ive pluged in the external drive but cant seem to recover my files.
ive played the mp3 files from the freeagent via real player but cant see how to retrive them to my new laptop...
any help much hoped for.....

Answer:xp to windows 7 via seagate freeagent

If your files are backed up on a external then it should just work like an memory stick...

If when you plug the external in and it pops up as recognised and there's no files there well then I guess you either didn't back up corrctlyor they have somehow been deleted

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I suppose this is as much a software question as a hardware question but anyway.....

I just got a Seagate 500GB external hard drive to back up my pictures.

The first backup will be a biggie but after that I'll be only need to be backing up the most recent pics. Can I do that, like select 4 or 5 of the newest folders and copy then over?

Answer:Incremental backups possible with FreeAgent?

What I would do-
Do a full backup of the folder(s) where your pics are.
After you add pictures, do an incremental or differential backup.
Incremental backs up everything in increments-mondays changes only, tuesdays changes only.

Differential backs up EVERYTHING thats changed from the full backup-MONDAYS,Tuesdays,etc

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Ok everybody get your laughs out first. I clumsy and I knocked a cup of water over on to my floor yesterday no big deal right? Wrong my 500 GB external hard drive was sitting right next to where the water fell on the floor. And of course decided to go into the usb and power parts of the drive. I am not sure if it got into the actual drive but now my laptop will not recognize it. I keep getting it to turn on and then my laptop says its malfunctioned and I need to replace it but that means losing alot of data. Anyone have any suggestions I would appreciate it. Thanks.

Answer:Seagate Freeagent Pro problems

If water got into the connections you need to unplug it and leave it unplugged untill the water is dried out. That doesnt mean that you dry it off with a towel or something like that. You will need to leave it dry for a while to ensure that the water you cant reach hs evaperated and dried before powering it back on. Steeing it infront of a small desk fan at room temperature may speed it up a bit. Remember water and energized electronics do not mix. Hopefully the drying out will correct your problem.

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I just bought this free agent pro external harddisk, I followed the instructions to connect it to my lap top and the result was that i can not access it. When i double klik the icon to open the disk, i get a stop message that the disk is not accessible (E:\ er ikke tilgjegelig). I don't really understand why should it happen like this when the drive is completely new..
If u have any sollution to this problem please help me!

My laptop is a HP dv5095, AMD Turion 64, 100GB HD, 1024MB Memory running Windows XP Home edition SP2

Answer:Seagate FreeAgent Pro 320GB

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I just bought a 320GB Seagate FreeAgent External Hard Drive for quite a deal...120bucks at best buy. anyway the hard drive is working fine on the ubuntu i already have installed..ive partitioned the external and everything. i want to install ubuntu on it but when i put the disk in and load it up..ubuntu doesent read the EHD. ive tryed unplugging and plugging back in i checked every driver its just not being read. Is there anyway to like..mount it or have it be read on ubuntu on ubunutu right now (not live cd its my installed) and its working perfectly. this ubuntu is installed on my internal hd by the way.

any help would be appreciated.


Answer:Ubuntu and Seagate FreeAgent

this could be what you need:

good luck

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I have 2 terabyte FreeAgent external drive. It used to work fine with my old computer. The new computer has WIN 8.1 and for some reason if I have the drive hooked up I get no video to my monitor. If it's unplugged all starts up normally and I can then hook it up and it works fine. All that is on it is pictures and some documents. Any ideas?

Answer:FreeAgent Drive hooked monitor?

USB model? Check the computer boot options and ensure "boot from USB" is disabled.

Aside from that, some motherboards have issues booting when some types of USB devices are connected.

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So I've bought this Seagate FreeAgent Desk 500gb External Hard Drive a half year ago or so, and it has worked as a charm ever since. Until today i mean.... I wanted to turn on the ext. drive to listen to some music that I have on it, and I have a lot on there!! But when I plugged in the usb cable into my pc it just started blinking rapidly. My computer has turned on sounds, and I can hear the "new connection found"-sound, but the "New Hardware Found" message doesn't appear, and I cannot find it under My Computer. Anyone knows what happened, and how to fix it?

Please help me quickly!!!!


Answer:HELP - Seagate FreeAgent wont load..

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My existing Seagate Freeagent External hard drive is not big enough to store backups for both of my computers so I need another one. The old one (230Gb) was called a Freeagent Desktop USB unit and is now, discontinued. I may as well get a 1TB unit but does the replacement model, the GoFlex, work in exactly the same way? (I use Vista)

Answer:which seagate freeagent hard drive

Yes it is plug and play, so should be no problem with Vista.
Make sure you get the USB3 version, even if you do not have USB3 on your computers, as it will future proof it and is 10 times faster than the USB2 drive

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I have a 320 gig seagate freeagent external drive. The usb port was damaged, and I have alot of info I want to salvage from it. I opened the case and connected the hard drive to my pc. The HD is a SATA drive, and I have 2 SATA cards connected to my motherboard. The drive isnt being seen by the card or by XP. The drive doesnt have any jumpers. Is there something else I need to do to access the info on the drive?

Answer:external seagate freeagent to internal

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Hi Everyone,

I have just found a solution to the problem I was having and thought I would share it in case it helps anyone else.

I bought a Seagate Freeagent Desk 1TB about a year ago and it has worked fine until recently. Now when I plug it in it takes about 3 or 4 minutes for it to register on the computer, and autoplay pops up. When I started copying things to or from the drive, it worked for about 1 minute and then froze. Canceling the operation caused a crash on the system and when it had recovered, the drive was no longer accessible. I ran checkdisk which failed after a minute and the same problem - mini crash and drive no longer accessible. When I unplug the drive and plug back in, the drive is recognised once again. In short, anything you do works for 1 minute and then fails.

Eventually, i decided to open it up and remove the actual hard drive from the casing. I connected it to a desktop pc, and it simply would not boot up with the drive in. I had to disable smart check first and then cancel checkdisk when it started. Once I got booted into windows, the drive was visible but would disappear after a minute of activity. I tried recovery software which also failed after 1 minute. Finally, I have just succeeded copying everything off it by removing the hard drive from its casing along with circuitry which plugs into the back of the actual HD, acting as a usb port converter. I put the hard drive on a laptop cooling tray whilst making sure none of the circuitry came int... Read more

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I have a 640gb Seagate Freeagent Go that cannot be formatted as normal which they called the full format, it was 6-7 hours after an error message pop up, says that the disk format cannot be completed. But when i tried to quick format, it was formatted successfully. I want to full format the disk because there are several bad sectors detected on the disk. As what I've read that: "Full format will truly scrub through the hard drive from scratch, rebuild all of its file structures, and scans the drive to make sure that everything is on a satisfactory level. On the other hand, what a Quick format does is lay down a blank FAT and directory table without checking for bad sectors." Can someone please help me? Thanks a lot.

Answer:640gb Seagate Freeagent Go can't be formatted

If you have "several" bad sectors you should not depend on that drive any longer. The condition will just continue to get worse. Before you were even aware of any bad sectors the drive had already substituted sectors from a pool of spare sectors. So you have more than you thought.While I have your attention, if you are using that external to save important files be sure to keep at least TWO copies of any data you need. Save them to different media. All data is subject to loss, corruption, theft, fire, etc.Have you run Seatools on the drive? If not, I suggest you do. Get it at the link below.

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i have window7 connected freeagent-Seagate Manager picks itup as external drive is not regonized or the external drive has no partition, do i want to creat one. (I use this drive before and has some data on it) it ask me if I want to format the drive. I do not have any conflict, see the drive under DEVICE MANAGER, under CONTROL PANEL see the drive also, go the property-device is working properly. I could not find what is wrong. Than I decided to format the drive with Seagate Manager FAIL with error message (Partitation Creation Fail) any idea

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Please feal free to click the pictures that will GIVE YOU a better view. Thanks.
Seagate Freeagent go 0.2 family
Model Number: ST905003FBA2E1-RK
software version: 2.01.0600

i have windows 7-64bit OS, HP P6604Y, 6gb Ram, 1 Tb harddisk. I purchased seagate freeagent go 500GB HDD. all my data was stored in it, recently it was not getting detected, even if it gets detected it takes a lot of time and the whole system gets slowed down,any other operation also cannot be done when the harddrive is connected to the system it freezes the whole system:
Many posts say to go to Computer and right click, an option called Manage, select that. Then among the choices, click on Disk Management. Once here, the hard drive does show, but no option to open exists with most people: (small window) I was traying to stop seagate of runing on services.
I did try the Seagate external drive troubleshooters:


SOMETIMES I get this message when i try to open the "Freeagent go":

And when I try to CLOSE IT I get this one:

Have you fix this problem with your Seagate Freeagent go?
What can you tell?
Thansk for your time. Have a great day.

Answer:Seagate Freeagent Go Not Working Properly.

I just went trough the same thing ended in a RMA


your drive is dying a...back up your data if possible and contact Seagate

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I am unable to intialize my Seagate freeAgent Go 500 GB external hardrive on Windows 7 Ultimate OS.The hard disk is getting connected and detected in Devices and Printers but i am unable to see it in My computer

Answer:unable to initialize seagate freeagent go

Look for the drive in Windows Disk Management. If found there, highlight the listing and post all the information listed for it.The drive may either be corrupted or not yet partitioned & formatted.

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My Seagate Freeagent Pro has been slow to respond when trying to access files, this just started, i noticed the unit is running hot when transferring files

I am running Dell3000 XP

Thank you


Answer:Seagate Freeagent Pro slow to respond

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I'm posting this in here as someone on another site said it might be a windows problem.
I'm having some problems with my external hard drive not showing up on my pc.
I have been using it for a while and it's been fine but all of a sudden it's not on my pc anymore.
When I plug it into my pc it makes all the usual noises and the light dims and brightens like it always have. When I go into Device Manager it says that this device is working properly.
If I start my pc when my hard drive is plugged in, my pc won't load fully until I unplug the hard drive. If I plug it in when my pc is on everything stops responding (programs and my internet browser)
It doesn't even show up on the seagate manager.
I have tried it on my son's pc too but nothing. I really don't know why it suddenly stopped working. I have pictures on it that I would like to try and save.
Is this possible or have I lost everything?
I really hope some one can help.

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I have a seagate free agent 750 gig hard drive that won't open. I keep getting an I/O error message. Sometimes it says the perameters are not right and sometimes it says that the drive needs to be formatted and sometimes it opens the right way. Any suggestions. Thanks Mary

Answer:seagate freeagent 750GB HDD I/O error

try a new cable, or a different connection point if its a sata drivei hate computers!but cant help myself....

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I have a Seagate FreeAgent 1tb external hd that is no longer working properly. When I plug it in to my comp, it takes forever to be recognized, luckily it's being recognized at all, I guess. Unfortunately, it's being recognized as "Local Disk: (G)" as opposed to FreeAgent. When I click on it to look at the files, the bar at the top seems as though it's reading and progressing, but when it gets close to the end, it stops. Sometimes it says "not responding." Yet other times I get some sort of I/O error. Other times still it says that I need to format the hd.

I really, really need to be able to access these files as they contain home videos and pictures of my little ones that I do not have anywhere else. =/ Yes, completely my bad because I hadn't backed them up anywhere.

I tried the Seatools diagnostic long generic test, and it failed. I also tried r-studio and I got as far as the scan. The screen says that there are read errors at position 0, 512, 1024, etc. Every one of them in multiples of 512. The request could not be performed because of an I/O device error (1117).

Any suggestions, please?

Also, I took it out of the case and plugged it into a desktop sata connection; but when I go to boot it up and the computer is running through its normal bootup process (when it's doing the DOS-looking stuff before it gets to the Windows processing then follow-up login screen), it recognizes the other hd but stops at the Seagate as... Read more

Answer:Seagate FreeAgent 1tb external hd issues

Since the drive failed the Seagate test, it doesn't look good for getting to your files through windows.
Linux is sometimes successful at getting things that windows can't.

You need to download a linux live CD and burn the ISO. (If you don't understand, post again and someone will guide you).
You'll boot your computer with the live CD - it will not change anything in your windows, then attach the Seagate drive. Depending on the live distro, it might be seen automatically. You will need some other hard drive or a large USB stick to copy the files you want over to another device.

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UPDATE.........Been using the drive for 2 years, figured the reason why it's no longer working on my windows 7 pc is because i been using it on my gf's Mac(my hdd is write only)
Since the hdd is no longer recognized by my windows pc
I may have to purchase another external just to back up my files using my gf's mac then re-format my free agent 1tb to a more windows/mac friendly format

any other suggestions

it's suppose to be about 80% full
also not recognized on TestDisk

Answer:Seagate FreeAgent 1TB now RAW files ystem

This is usually a file system problem. All of your files are still there, but the file system has lost track of them.

You can use a program like the free Partition Wizard which has a function to rebuild the MBR. This is assuming the disk is a MBR disk and not a GPT system - do you know?

I also recommend trying to recover the files using a program like the free Recuva before starting anything. There is always a chance of something destructive happening unintentionally when playing with the file system.

The first thing I would try is to change the drive letter (in Disk Management) to G: . A: and B: are reserved for legacy floppy disk drives. That is a pretty safe procedure.

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I recently went to back-up my system on my FreeAgent, but was unable to and got the following message:

The task image is corrupt or has been tampered with (0x80041321)

I've never seen this message before and have never encountered a problem with the drive. I haven't made any changes, so I'm not sure what the problem is.

Has anyone encountered this issue as well?

Thanks much.

Answer:FreeAgent GoFlex Drive non-responsive

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I have a Seagate FreeAgent Go 320gb external hard drive. I used to transfer pictures from my camera (then i would burn them to disk). After transferring files (from a wedding), I put away the drive. I plugged it in my desktop a couple days later to access them and make the disk and the drive faintly beeped a few times and the lcd lights flashed. It spinned up normally but my desktop computer stopped detecting it. I unplugged it and re-plugged it and it would start the "spin up" but didn't get to a normal spin sound, then the lights continued to blink, no more beeping sounds and it's not being detected. It was then suggested that it could be a dead physical drive, among other things. I took it to a repair place and they recommended freezing it to see if I could access it one more time to get data, but that didn't happen, they just suggested data recovery. From there i plugged it in one more time and it didn't even attempt to spin up or blink. It has been plugged into 4 different computers and the results are all the same, so it isn't my computer. I have another identical seagate ext. HD and I used it's power/usb cord just to make sure it wasn't the problem. I left it alone for about 3 weeks and plugged it back in by the tiny chance the technology fairies fixed it and it did spin up and the lights blinked. When I plugged it in, my computer always intitally detects a usb and make the connect sound, then immediately makes the disconnec... Read more

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Hey all,

Just wondering if an external drive is dead based on this --

I have a Seagate FreeAgent Desk and last week when I plugged into computer after 6 months or so of no use, it wasn't recognized. LED lights didn't come on at all. So I thought it was a bad power supply. Switched that out but no luck. Tonight I transferred to a Dynex enclosure. Powers up but still nowhere on computer, not in device manager or disk management. Any other things to try or is the drive itself gone?

Answer:Opinion on whether Seagate FreeAgent External Dead

Sounds like the hdd isn't spinning up in either enclosure. if possible I would connect it to the enclosure & not completely reassemble, try it on your PC, and put your ear down on the top of the drive & listen, do you hear the motor spinning up?! if the drive is not spinning up, there isn't much you can do. if the data is valuable, then try a data recovery company - I have had excellent success with if the data is not valuable then I'd replace the drive and toss that one out.

Post back, Hope this helps!

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Hello, I have a Seagate FreeAgent Go external drive that I have used frequently in the past to backup and store data. My laptop (Win7) is not recognizing it when I plug it in now. I have been through Disk Management and Device Management, but haven't figured out what's wrong yet. The computer does make a small sound both when I plug in the USB cable and when I remove it, but I cannot find any access to the drive. I may have removed some files that the Seagate drive came with inadvertently when removing some data. I've been to Seagate's support site, and was able to install the "Seagate Manager", which also now does not recognize that a Seagate drive is plugged in. Any ideas on how to get this drive to come up?

Answer:Seagate FreeAgent Go external drive not recognized

Did you fully check in the bottom-right panel of Disk Management to see if a ribbon for the external drive is shown there ? (it will have no letter and no model name and may also be labelled as "Raw").

Check again and if it's there, right-click it and choose "Change Drive Letter and Paths".
Then click "New", choose a letter and click 'OK'.

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I am troubleshooting my Seagate Freeagent Desk HDD external hard drive. It stopped working under windows 10. I cannot read or write files to it, and it is not in my computer as a drive letter or a volume anymore. I would like to run scandisk or chkdsk as a first step, but cannot locate the drive. Are there any suggestions to get the drive to work under windows 10?

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Well the title pretty much says it all my freeagent 750bg external drive just died for no apparent reason so now Im worried about what my options are.

I know seagate wont repair and I know data recovery will cost a ton , so my question is whether i should try something else i.e. like taking the drive out of the old case / fan and putting it into new one ?

I know that would void my warranty but in all honesty i dont care , I just want to access that data , does this sound like a good idea or could I damage the drive in there in way that might perevent data recovery as a last option ?



Answer:My freeagent 750gb just died , suggestions welcomed


My first comment is not to try anything for just a few moments. Unplug the drive. The more you fiddle, the more damage that occurs to the data. What do you mean by died? Does it no longer show up in Windows, makes a clicking noise, shows as empty.



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I bought a Seagate Freeagent 250g external hard drive about 4 years ago and have not any problems with it since. Recently however, after an especially rough moving trip, my computer no longer recognizes the external drive. The power light on the external drive does not turn on either. Everything else I plug in works, so I know it cannot be the computer. I have tried using different cables, trying it on other people's computers and nothing works. In fact, whenever I plug in the external drive, the entire computer slows down significantly and then gets notically faster when I disconnect the sick external drive. Do these descriptions of the problem sound like anything anyone out there has ever come across? Please forward some info if you can. I would really hate to lose all the sentimental files I have in there. Thank you.

Answer:Seagate Freeagent external drive not recognized.

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Hi Members,

I have a Assembled Computer with Processor Intel Dual Core (R) @ 270 GHz, 3 GB of RAM equipped with Microsoft Windows XP Professional Edition version 2005 service Pack 3 with Wi-Fi Netgear 108 Mbps Lan Card and Internal Pixelview TV Tuner Card.

I have just bought this external harddisk today from market. But My system cannot read the information on the my 500 GB Seagate Freeagent go external hard drive using the supplied USB cable. The external drive does not come up at all. Is a required driver missing out on my system? When I connect my 500 Gb Seagate Freegent go External Hard drive, it always ask for drivers and show message at last ?The hardware was not installed because the wizard cannot find the necessary software.? I think that my Windows have some missing driver for this products. I have successfully running Freecom External 160 Gb Harddrive and Enter 2.5? HDD External Case without Drivers on my computer. Do I need to get a Y USB cable which have two USB cable (one additional USB cable for power consumption for this drive)? Does this drive run successful after plugging this with Y USB cable? I am running Window Xp Sp3. Does Window Xp Sp3 required external drivers for detecting 500 GB Seagate Freeagent go External Drive? I have tried this external harddisk on my Laptop too (Lenovo N100 with CPU Intel Core Solo @ 1.86 Ghz, 3 GB of RAM equipped with Microsoft Windows XP Professional Edition version 2005 service Pack 3) and with my other computer whic... Read more

Answer:Does 500 GB Seagate Freeagent go required any driver in Window Xp Sp3?

Could be that the preloaded software is missing or corrupt. Check with Seagate for replacement drivers.
Also check your USB drivers on your computer.


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About 2 months ago i purchased this HD, it had been working fine. until i was transfering some files from a computer hooked on my network wirelessly to my Ext HD hooked to my laptop..

since then, i haven't been able to access my files (WHICH ARE VERY VERY IMPORTANT TO ME) i have no back up of these files. i want you to understand that this is the first tme i used an Ext HD, therefore i didn't know wheather it was a must or not to partition it.. i thought i could get the most of it by just leaving it as it was... but now.. since i can't get to my files, i am going crazy because i can't afford losingex that info...

Everytime i connect the drive to my Laptop, i keep getting this weird sound on the HD (although i went and checked in different forums and sites and it seems as the HD it's not physically damaged). while this sound is still going my windows vista after a little while pops up a message stating thta it can't find the drivers for this drive.... then i let win vista go ahead and check for the drives which never finds.. after a bit the seagate manager goes green instead of gray but it tells me that this drive isn't recognized and that i need to format.. i've selected the format thing to partition the drive but it says the process failed..

ohh another thing that might be useful..... when i was transfering the files from the other computer to the HD drive hooked on my laptop, the other computer was shut down in the middle of the transfer ... and since then i haven't b... Read more

Answer:!!!!HELP!!!! FreeAgent 1.5 Tb External HD. not recognized (apparently allocated)

this is the program you need [email protected] Partition Recovery. Order Page. ...very very good program, worth 100 times what they charge. When you look at the external hard drive in disk manager ( RC my computer, click manage) what does it say about the disk. I think I had something like this and I could not access, it said simple disk or some wording close and I just clicked convert to basic... I think I would try the software first... depending on the size of the hard drive and not on the can take a long time to search your hard drive. so plan on a saturday. what ever you do do not format...the data is still on the drive, just not a file system....formatting will ruin your recovery chances.

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My computer does not recognize my hard drive and it makes a spinning noise and beeps then freezes I may have deleted files can i restore them without losing my data

Answer:My FreeAgent makes a spinning sound & beeps

do you mean you cannot boot up?if so the beeps are very important and tell you what the problem is.if you mean your drive is external is working but is not recognised, then you should right click on computer/choose manage/disk management and see if the drive is shown.upi can recover files/data from your drive with manay programs, file scavenger, recovermyfiles and many other free programs, go a google for free data recovery apps, you can do this even if the drive has been formattedi hate computers!but cant help myself....

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I am using FreeAgent Go 5oo GB , when I try safely remove FreeAgent Go always show the error massage " Seagate FreeAgent Go USB device can not be uninstalled right now because the system request system restart " and I have to restart every time.

I have already tried the following :

1. Close all application and end recent file process.
2. Check " don't remove file to the recycle bin, remove file immediately when delete" in the recycle bin.
3. Disable write caching on the device in devive property "policy" tab.
4. Using third party sync.exe to flushes disk buffers together with HotSwap!.exe yet still shown the same error massage.

What would be the cause of the error massage ? Also please suggest the appropriate way to safely remove the device and I would appreciate all advise.

Answer:Seagate FreeAgent request system restart

How exactly are you trying to Eject this drive? I've seen a "cannot be STOPPED right now" but never a "cannot be UNINSTALLED right now"?

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Hi Folks,I have just purchased a Seagate FreeAgent External Hard drive, 500GB USB2. Setting up was nothing, just had to connect the two Leads. From my previous Seagate External Hard Drive which is not working any more I have BounceBack Launcher Software but it will not recognise the new Seargate. It goes throught the process of Sizing 'C'&'G' drives ok but then a window says 'Connect & Start up drive to backup to.'I've unplugged the USB2 lead & plugged it back again several times. On each ocassion it tells me that it has recognised the backup Drive & was Initialising Drivers. After a few moments the same Window appeared, 'Connect & Start up drive to backup to.' The Seagate is there in My Computer.I have done A New Driver install from Windows but it says no New Drivers, what it has is the latest. Something to that effect.Please can anyone HELP!!!!! Solartopi

Answer:Help Please Seagate FreeAgent External Hard Drive

sorry dont have the answer..could it be that the software was only licensed with the previous drive.Send an email toBouncebackclick herefree back up software powered by acronis from seagateclick here

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I've a new FreeAgent Go 500gb drive and as I started backing up to it I moved it significantly enough to cause it to beep once.
I know it's not the beep*ing* it can do in certain situations but a beep when it's knocked/moved does that signify anything?

I've scandisk'd it with no errors so just wondering if the movement-induced beep means anything?

Also, it's external with a metal top and as it's getting cold here and with the heating on/off is condensation a problem with external drives?

Answer:FreeAgent Go move drive beep...& condensation?

Did you check your manual concerning the beeps? And did it beep due to rough handling of the drive, or because maybe a cable wiggled loose during movement?

I would "guess" that since scandisk found no errors you are fine, but you might want to run Seagate's SeaTools on it to be sure.

Unless you have wide and rapid temperature swings (like coming into a warm house from the cold outdoors) condensation should not be a problem. In a heated home or office, the temperatures do not drop (or rise) fast enough, nor is there wide enough swing between the low and high for condensation to be a problem.

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Hi, I just installed a Seagate FreeAgent Go external harddrive. While going through the installation guide, the computer froze and shut off. Now everytime I boot the computer, it shuts off during boot or maybe within 5 minutes of start up. This is not my computer, the girl who owns it says it has never randomly shut off before so I'm wondering if the Seagate drivers have caused the laptop to start shutting off. It does the same thing in safe mode. Any help will be appreciated.

Answer:Computer shuts off after boot (Seagate FreeAgent Go)


If you have the Seagate external hard-drive plugged in onto the laptop computer then take it off. Reseat both the memory and the hard-drive of the computer. Also try taking out the laptop battery and boot the computer via with only the AC Adapter plugged in. Hope this fixes your issues.

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Put in my external, not found by windows 7, tried grc spinrite, not found and it couldn't read the drive, tried hp format tool, not found.

any other advice?

Answer:Dead freeagent go external hard drive... how to fix?

First, try another cord. Also jiggle the cord and push on the connectors to attempt a more positive connection. See if that brings the drive to life on the system.

Try plugging the drive intro another USB port, preferably one of the ports connected directly to the motherboard. The most common problem with these portable drives is poor connections and/or poor power supply through the USB port or cable.

You can pull the drive out of the case and then connect it to a PC (desktop) using standard power and SATA connectors. This will test to see if the drive is good and if there is a problem with the interface in the case.
How To Open Seagate Free-Agent Go Drive 2.5 in - YouTube

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I have just bought a Seagate FreeAgent External Drive for use with Windows XP. Installing it was very easy and I backed up all my data and photos yesterday with no problem.
However this morning I turned on my computer but when I returned a few minutes later it was stuck on the first screen. I turned the computer on and off but again the same thing happened. As the FreeAgent was the only new hardware/software that I had installed I unplugged the FreeAgent from the power supply and immediately Windows loaded up and all was well.
I thought I would have been able to leave the FreeAgent plugged in to the same electricity supply as my computer, printer etc etc. Does anyone what the problem can be or do I just have to unplug the FreeAgent each evening when I turn off my computer. The Seagate web site seems to be unavailable at the moment. Thanks. Roger

Answer:FreeAgent Desk External Drive problem.

I'm not familiar with FreeAgent, but is it possible, depending on the type of backup you made, that your computer is asking you which drive to boot from.

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I've just purchased a Seagate "FreeAgent Theater" device to view computer files on my TV. The files are mp4 (a format that the user guide says it supports), but every file comes up as "invalid file". I've used VideoLAN 'Convert' function to produce files in a few other formats that I *think* it might support (although I don't really know which settings are best). I've managed to convert the .mp4 files to .mpeg files where the video is clear, but can't get any sound. The wiring is deifnitely correct -- I just can't get the right audo setting. Any suggestions please? especially the audio setting![The VIDEO is typically about 2000 kbps, 25 frames/second; the AUDIO is 128 kbps, 2 channel, sample rate 48kHz. Usually I get no sound at all; although if I tick the keep original sound> option, FreeAgent says "audio data receive error (too slow)" but I can't find a setting/format that actually produces sound]

Answer:Seagate FreeAgent Theater, invalid mp4 files

This any help?click here

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I have a 500GB Seagate FreeAgent Go Hard Drive which suddenly stopped working. What happened was, I was shrinking one of the volumes because I want to make three partitions. As I was formatting the unallocated volume, the hard disk was accidentally remove from the laptop. Then when I plugged in again, the laptop cannot detect the drives which I originally have. I already uninstalled the device through Device Manager, restart the laptop and reinstalled the device driver but still it won't detect my hard disk.

Help, please?

Answer:Seagate FreeAgent Go External Hard Drive

I am using Windows Vista and a Compaq Presario V6000.

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Yeah, I know "connection issues" is very broad, but give me time an I'll explain to the best of my abilities what's going on.

Right, so as the title states, I have a Seagate FreeAgent Pro, an external hard drive. This drive has four(4) different data connections. Esata, 1394a (6-pin), Mini USB (5-pin), and Mini Firewire (4-pin).

My primary use for this drive is storage for video files as I do a lot of work with film. I've heard that the 6-pin Firewire (1394a) connection is the best for use with video, but being that I'm the curious chump, I wanted to see if the Esata connection would work any better or not. The two ports are the only two I've ever used since I first bought the drive, so I'm not too worried about the Mini ports.

Here's my first problem: With the 1394 connection, I can plug in from the PC and the drive starts right up, and given a certain amount of time, it'll show up in Windows.
However, with the Esata connection, I plug in from the PC and the drive will power up, but never show up in windows unless I restart the system, or run drive diagnostics (in which case it only shows up half the time).

Here's my second problem: With the Esata connection, when I'm working in my video editing program and stop to take a break, the drive will shut off. When I try to get it going again, it never shows up and everything in the video editor brings up error codes because the links are all broken. I&#... Read more

Answer:Seagate FreeAgent Pro and eSATA connection issues

SATA, (and Esata), are intended to be hot pluggable devices, (internal and external), as long as they are running in "AHCI", or SATA mode. If the device isn't firing up, (data wise), when you plug it in, then the system drives may be set to IDE emulation mode. In this mode, you would need to power down, then connect the drive, and reboot to have it detected.

In any case, for safety's sake, I suggest you refrain from hot plugging you external drive while it's running in IDE mode.

If this is the case, you would need to install SATA drivers, (Assuming you are running XP), AND reinstall the OS, to get true ACHI at the Esata ports.

With Win 7, you could try switching the drive mode in BIOS, but don't be surprised if that doesn't work.

Windows 7 would indeed supply ACHI drivers without your intervention, but here again, a reinstall of the OS would be necessary.

Data transfer should be as fast in USB as it is in the original Firewire (1) spec, but not as fast as the new Firewire. For history's sake, the original Firewire was released when USB was USB 1.0, hence the speed advantage of Firewire! But, USB 2.0 more or less put an end to that. As you probably already know, USB is hot pluggable also.

Also, once upon a time certain video programs would only allow direct video capture via Firewire, and not USB.

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I can't figure out how to change the attributes for the AppData files, and do I have to do all three (local, Localflow, Roaming)? I did the command prompt for /AppData and I cleared the H but there is still an I. No clue what that means either but the ExHD still says it has hidden attributes and won't back them up. Help!

Answer:FreeAgent Go not backing up AppData,? change attribs? - Download

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I seem to have experienced a bad installation of Seagate's FreeAgent Tools. When I try to re-install, I get the "Modify, repair or remove the program" dialog, and clicking on anything gives me the Feature transfer error "Error: - 1605 This action is only valid for products that are currently installed". The program does not appear in the Control Panel/Add or Remove Programs, nor does it appear in WinXP Manager's Smart Uninstaller list. I wrote to Seagate, but they say that "the issue is related to Windows Installer", and that I should contact Microsoft. So, of course, I came here first! I'm running XP SP2 on an HP dv9500t, with an external Seagate FreeAgent Pro (which is where the program in question originates). Thanks!

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A friend of mine has a seagate external freeagent gloflex hard drive which used to be mine. She hasn't used it for a while. she tried to use it on her new Windows 10 pc for the first time but although it says the drive is working ok under system devices when clicking on the drive nothing happens. I took it home as I have an old vista PC which it used to work on. When I connected it , it showed the drive in system devices but when I went on my computer to see if it showed up it wasn't there just the internal drive showed up . Would be grateful for any ideas please.

Answer:Seagate external freeagent goflex hard drive

Look in disk management and see what it says there (Do not format)

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Mine is a brand new FreeAgent XTreme 1 TB external hd. I have two PC's, both Windows XP Home powered (operating system up-to-date).

On one of those PC's, where relatively few programs (including McAfee Internet Security Suite) are installed, this external hd installs properly and works fine. Both Windows and Seagate Manager see it, and its properties are what they should be.

:cryOn the other PC, which houses many programs (including McAfee Internet Security Suite, Lavasoft AdAware, Acronis True Image Home 2010) , this external hd doesn't install properly and so doesn't work at all. Windows sees it, but its properties aren't what they should be. Seagate Manager also doesn't see it. Here follows related information:

- (local disk's properties F) - file system = RAW, used space = 0, free space = 0
- (disk manager / properties of Seagate FreeAgent XTreme USB device) device status = working properly, volumes (disk / type / status ...) = all set to blank, driver Microsoft 1/7/2001 V = 5.1.2535.0
- (computer management) this hd doesn't show neither in removablestorage nor in disk management
- (system tools / device manager) USB mass storage device properties detail = USB\VID_0BC2_3101\2GER6MXR

Sometimes, when the external hd is plugged in, Seagate Manager sees it for about a second, displaying partition = unknown, model = FreeAgent Xtreme 1 Tb, free space = 0 bytes. Then switches and stucks to "no external drives ... Read more

Answer:external hd Seagate FreeAgent XTreme 1 TB won't install properly

this could be due to a few issues, first off your computer may only support usb 1.0 or 1.1 and the harddrive may require usb 2.0 run.....another issue may be that the plug and play option in the bios may be disabled?

hope this heads you in the right direction

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Hi people, I have this error 0x80070570 when I try to create a new folder on my FreeAgent Go portable hard drive (120GB). Somehow the customer service people for seagate are not helpful.

I do not have this problem on my main hard drive. So, I really hope that you can help please. Thanks.

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Drive shows in disk management as E: 238gb. I want to form 2 equal partitions but on right clicking E there is no option to partition same. There is the option to shrink volume, if I did this would I then be able to set up remaining space as new partition.

Answer:Partitioning Seagate FreeAgent hard drive in Vist

In a word, yes.

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