Computer Support Forum

keyboard and mouse stop working at login screen in win XP

Question: keyboard and mouse stop working at login screen in win XP

Hi,

I have a dual boot system with Win XP and Ubuntu 8.10.
yesterday i restarted my win xp as part of completion of installation of some program.
the keyboard and mouse work smoothly in Ubuntu and am also able to make the OS selection but just when the startup screen appears, the keyboard and mouse just stop funtioning. what could be da problem ? i suspect the presence of a virus. how can this be fixed widout having to format and reinstall windows. Can anything be done from within the Linux system. what are files responsible for loading keyboard and mouse drivers ?

can anyone help ??

please, i do not want to format da system...its gonna be painful....please please help me out.....and one more thing ..trying out the options resulting from F8 arent working either...

thanks for any help...

More replies
Relevance 100%
Preferred Solution: keyboard and mouse stop working at login screen in win XP

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Relevance 80.33%

This just started (I.e. used to work fine) and nothing new has been installed. Keyboard works if I do startup with F12 (I can select screen options with it), but when it gets to startup screen, neither keyboard nor mouse function. Can't get into computer to check or alter any settings, as all is frozen. Tried rebooting, unplugging all peripherals and USB thumbdrives, ran complete system diagnostics, etc. but no luck. Help please!I

Answer:keyboard and mouse stop working at login screen

Welcome to the forum!

Turn on your computer and then hammer the F8 key. Boot into safe mode. The from there click start, accessories, system tools, system restore.

Then restore the computer back to a point where it last worked.

7 more replies
Relevance 80.33%

I'm on win 7 pro with all updates. 100% sure that I didn't install any software or change any setting but just restarted my computer because it felt slow and its been a while. I do this every now and then to get good feels. Problem now is at the login screen, my keyboard and mouse don't work anymore. The same problem happens even when I select safe mode. I must mention that I've been having monitor problems in the last 2-3 days but I can't see that connected with this issue. Or is it? My dell ultrasharp is dying it looks like. Half of the screen to the left is flickering and the rest half is alright. After an hour or two it looks fine but then the problem comes back. I'm gonna buy a new monitor but this login issue cannot be connected with my monitor going bad right? The monitor is exhibiting this issue in the POST and BIOS screens too so I'm guessing it has nothing to do with the video drivers.

Any tips would be greatly appreciated. Thanks.

I must add that the keyboard/mouse works during the POST and BIOS setup screens. I'm also able to select safe mode option after pressing f8 in the advanced boot options

Answer:keyboard and mouse stop working at login screen

I would recommend fixing the problem you know you have first. Whether it will fix the keyboard/mouse problem or not. Replace the monitor with a known good monitor for testing.

The next thing to do is help us help you. We need your spec filled in completely.

These two tutorials should help you in that task.

Br Brink:
System Info - See Your System Specs

By Kari:
Speccy - Publish Snapshot of your System Specs

5 more replies
Relevance 100.45%

I havent been on my computer for a few months because I've bought a laptop, but I needed to get some of my data off my computer, but I turned it on and it says Alert! System battery voltage is low. On the bottom of the moniter it says Press F1 to continue, F2 to enter SETUP. I pressed F1 to continue and my keyboard and mouse stop working. How can I fix this?

(My Computer is a Dell Dimension C521)

Answer:Help! My Keyboard and Mouse stop working on login!

Replace the CMOS battery. You've lost your settings.

2 more replies
Relevance 92.66%

Just last night my keyboard and mice were working fine.

Shut down my PC, went to bed.

Upon starting it up today, neither the mouse nor keyboard are working at login screen.

They both work for Bios.

I want to try Safe Mode, but I seem to be unable to access it.

I tried F8 multiple times, tried holding the power button down after it booted.

I'm using an Asus Mother Board; M5A78L-Mplus
 

More replies
Relevance 92.66%

Dear techguys,

Non-native English speaker+frustrated, so pls dont mind my grammar etc.

Anyway heres the problem: I can't use my mouse and keyboard at the Windows (Vista) log-in screen. They just don't move. Though the numlock light + optical light do light-up. They're non-usb btw, so PS/2 (or smth).

And here's the strange part: I can enter the BIOS at the 'Acer'-screen.
Also, with pressing F8, I can boot 'Last Known Good Config' .. and then my mouse and keyboard work properly at the Windows Log-in screen!
Though when I shut the system off.. and restart.. mouse and keyboard fail at log-in screen again. So I have to startup 'Last Known Good Config'.. it's the only way I can get to my computer (though I haven't dared to try Safe Mode yet).

I have no idea what the problem might be, since everything just functions properly at 'Last Known Good Config' until I shut the system off... so now I just keep it at sleep-mode and don't dare to shut it haha.

Please help me save my energy bill lol.

PS: I've tried System Recovery via a regular recovery-CD.. (I didn't make an ACER one yet, though they did supply me with empty DVDs for that purpose.. but that shouldnt matter). It said my C:\ disk wasn't ready or something.. and when I checked for startup-problems.. it said problem 6: NoHardDisk or smth.. which is very strange since BIOS just shows my harddrive and 'Last Known Good Config' ... Read more

Answer:Keyboard+Mouse not working at login screen?!

See if anything in this thread helps: http://www.techsupportforum.com/for...ard-not-working-at-welcome-screen-570692.html
 

1 more replies
Relevance 92.66%

The keyboard and mouse on my advent laptop wont work at login screen.

I have tried in bios, and a notepad cmd prompt - all ok !!!!

I have tried an ext usb mse and keyboard - no joy
I have tried last known config and restore - no joy
I have run a system restore - no joy
Safe mode wont work as i cant get past the login screen i have tried to get past login but need to press enter . . . . . ahhhhhhh

The cap lock etc.... lights dont work

Any ideas ?

More replies
Relevance 92.66%

Hello All,  I have a lenovo yoga 3 14 (Model : 80JH) . When I close the screen then open it later, the mouse and keyboard stop working then I end up shutting the laptop off by holding the turn on/off button.Why they stopped working ?   Please help me solving this because it's pretty annoying. Thanks a lot. 

More replies
Relevance 91.84%

Good morning from sunny Cambodia.

My keyboard and mouse work in BIOS but stop at the Windows 7 log-in screen.

This after I flushed my motherboard (ASUS). The flush finished successfully as far as I can tell.

Here is what I have tried:

Starting in safe mode; keyboard and mouse still stop at log-in.

Resetting CMOS.

Trying a system restore. That gave me an error that it could not access a file due to a virus scanner running. I don't know how to uninstall the virus scnner without keyboard and mouse.

Moving from USB 3 to USB 2 but it would appear all USB sockets go dead at log-in.

Changing the USB settings s in BIOS.

Reading every related post I could find on the internet.

I do have Windows 7 Professional installed on another HDD and that starts without problems so it is not a hardware malfunction. However, all my programs are under Windows 7 and I do not want to re-install everything.

I am all out of ideas now and any help would be appreciated.

Regards,

Hanno

Answer:Keyboard and mouse stop working at log-in screen.

Hi and Welcome to TSF!

Do you have a PS/2 keyboard you can use temporarily?

What is the make and model number of the mouse and keyboard?

15 more replies
Relevance 89.79%

Basically..^^^

Tried to restore using system restore but no restore points are available. My mistake, i know...the keyboard works right up until i get to the welcome screen.

How can I fix this...any help will be appreciated.. Thank you.

Problem started when i followed these instructions to try and use my ps3 controller on my PC.
http://www.hardcoreware.net/how-to-playstation-3-controller-64-bit-windows-7-vista/

Win 7 32bit
Logitech mx3000 mouse and keyboard wireless. (I have tried reconnecting them).
Dell Dimension 9200
 

More replies
Relevance 89.79%

Basically ^^^

Tried to restore using system restore but no restore points are available. My mistake, i know...the keyboard works right up until i get to the welcome screen.

How can I fix this...any help will be appreciated.. Thank you.

Problem started when i followed these instructions to try and use my ps3 controller on my PC.
http://www.hardcoreware.net/how-to-p...ndows-7-vista/

Win 7 32bit
Logitech mx3000 mouse and keyboard wireless. (I have tried reconnecting them).
Dell Dimension 9200

p.s Sorry for the double post in the Windows 7 category.
 

Answer:Keyboard + Mouse not working at login screen[WORKS IN BOOTUP OPTIONS]

please do not duplicate posts
closing this one
continue here
http://forums.techguy.org/windows-7/960896-keyboard-mouse-not-working-login.html
 

1 more replies
Relevance 89.79%

I was playing a game (Overwatch, if it matters) and my keyboard stopped working, but the mouse, screen, and sound all continued to work perfectly. After about 10 seconds the screen froze, but the sound and mouse continued to work. Another few seconds the
mouse stopped working, but the sound still worked. The power button did not work, and when I closed my laptop the sounds kept playing. When I unplugged the mouse and plugged it back on the mouse no longer lit up. I waited a bit for laptop to fix itself, to
no avail. I had to open the laptop up and unplug a cable connecting the batter to something to turn off the laptop, plugged it back in, and the laptop worked fine. The same issue happened where the keyboard stopped working and the screen froze, except this
time the sound stopped and the power button still worked. Why did this happen, and how can I stop this from happening again?
The laptop I use is the one in this link: https://www.amazon.com/gp/product/B015PYYDMQ/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1

More replies
Relevance 88.97%

fghgfhgfhgfhgfhhr5 yfdhfdgdgdfgdf

Answer:black screen,mouse keyboard stop working randomly at the same time

bump

1 more replies
Relevance 88.97%

i have tried everything, taking out everything except the graphics card, 1 stick of ram and the cpu but i cant get the mouse and keyboard to work on the welcome screen. my computer has the following specs:

250 GB hard drive
ATI Radeon 9500 series graphic card
1024 MB Ram
packard bell

please can anyone give me some advice on how to fix this as i dopnt want to take it to a professional and pay for it to be fixed!!!
 

Answer:HELP, mouse and keyboard work fine in bios but stop working at the welcome screen!!

What does your manual for your as yet unidentified motherboard say about enabling USB ports in the Bios?
 

5 more replies
Relevance 87.74%

I have an X220 with a docking station, external monitor and external keyboard/mouse.  When I start the laptop from a cold boot and it's docked, my external mouse and keyboard work fine with the screen open or closed.   If I undock and redock with the screen closed, the external keyboard doesn't work and the mouse cursor moves, but the mouse buttons don't do anything.  If I open the screen, then the keyboard and mouse work fine. I've swapped the keyboard and mouse and still have the same problem, so it's not the kb/mouse.  This is a brand new X220 and the issue has been occurring since it was purchased. Any thoughts?

Answer:External Mouse and Keyboard Stop Working When X220 is Docked and Screen is Closed

hey mhambalek,hard to say what's going on, though i would recommend heading to http://support.lenovo.com , do a full update of your unit.also, if the external keyboard & mouse & monitotor is connected to your unit without the docking station, does the same thing happen?





WW Social MediaImportant Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! Follow @LenovoForums on Twitter!Have you checked out the Community Knowledgebase yet?!How to send a private message? --> Check out this article.

1 more replies
Relevance 82.41%

Odd issue, been playing with computers since the 90s and never seen this happen. All of a sudden like my keyboard and sometimes my mouse are unresponsive at the windows 7 login screen. Sometimes the mouse works, sometimes it doesnt. If it doesnt work initially on power up it has worked every time so far after a reboot. Keyboard works just fine in the bios and just fine in windows after i use the onscreen keyboard to log in if the mouse is working but no response on the login screen. Capslock/numluck and any other button that should activate or change lights on the keyboard have zero effect when the keyboard is unresponsive.

Anyone ever seen anything like this? Ive just recently formatted/reinstalled a couple times without issue. Have been playing around with some virtual machine and vpn programs. Using avast antivirus this time around, used avg before, nothing else should really be different. Ive formatted hundreds of times and never seen this, pretty sure hardware is not the cause as it works fine before/after login screen. No strange new software that I can think of other than a vpn software program which ive only used in a virtual machine environment. Unless I somehow got a virus or malware that avast and malwarebytes cant detect Im kinda stumped, cant seem to figure this one out on my own, any thoughts? I spose the easy answer is just format again but I hate having a problem I cant solve.

I should mention i did try uninstalling avast as would be the first obvious step ... Read more

More replies
Relevance 82.41%

Ok, here's the background. My wife's pc (identical to my own, and running on Windows XP)was restarting at shutdown recently on it's own and I saw an error that said there was some kind of driver error. So, I uninstalled the nvidia drivers in hopes of installing the most recent ones. I don't know if this was the issue, but I was troubleshooting and I noticed that there was a recent driver update.

Well now I can't log on at all, because when I get to the windows login screen, the mouse and keyboard won't work. I see for an instance the cursor shows an hourglass, then nothing. I see the blinking cursor in the login field, but I can't type anything in there, and the mouse doesn't work.

So, I tried to do a system restore but it just sent me to the login screen, and no mouse or keyboard function persisted. When I tried to go into safe mode, it asked me what was the boot device I wanted to use (which after some searching I see is also an indicator of a problem, but I'm not sure what it means). I picked my HD and continued to do a restore to the last working config, and the same deal, can't login, no mouse or keyboard use at that sceen.

So, I tried going into safe and it shows both an administrator icon and my wife's user name, and I can't try either because again, the moust and keyboard aren't working here either!

I tried to boot with the windows xp disc in, even picked the boot source from the boot menu as floppy and again as the cd-rom. I read that doing so can sometim... Read more

Answer:I can't use the mouse or keyboard to login at the login screen, not in safe mode too

what type of mouse/keyboard, wireless, ps2, usb?

when it asks for password at repair console, just press enter.

5 more replies
Relevance 81.59%

After about 1 minute the mouse scroll and keyboard stop working until I left click mouse. Tool bar on browser also greys out but comes back after left click. Video and sound also are choppy. Not sure if this is related. Flash keeps crashing. Any ideas whats wrong? Windows 7 pro. Asus desktop. This occurs on Firefox, Chrome and IE. This seemed to start after Microsoft update and Flash updates

Answer:Mouse scroll and keyboard stop working until left click of mouse

Hello mpmckee,

First run Antivirus, Malware, and Spyware scans. Remove anything the programs find.

Note: if you need some suggestions on which tools to use, let me know.

Afterwards, test functionally of mouse and keyboard.

If no change, run System Restore, choose a Restore point before the issue started.

Again test behavior of mouse and keyboard.

If the issue has been resolved, go ahead and reinstall windows Updates.

John

2 more replies
Relevance 81.18%

Keyboard and mouse stop working

Hi, I'm having some major problems with my Dell Dimension 8400 which runs on Windows XP.
It all started with some files found and replaced during chkdsk.
My PC was working fine yesterday, but today when I turned it on the problem started.
At first, everything is okay. Then, after the initial Windows page the screen goes black and a gray bar appears at the bottom. At this point, the keyboard and mouse shut off (lights go off) and stop working. Once the gray bar has finished loading (1-2 seconds), windows continues to start as usual. The only problem is when I get to the log in screen (where I have multiple user accounts) I cannot choose one to log on with because the keyboard and mouse do not work. I have tried unplugging them and putting them in the USB slot instead but to no avail. I cannot run safemode or anything because the same login screen comes up.
I tried hitting F12 initially and ran hard drive diagnostics which gave me the alarming result:
"Drive 0: ST3160023AS - FAIL - Return Code 7
Drive 2: No device"
Drive 4...my CD drive...diagnostics not supported
Drive 5...my DVD drive...diagnostics not supported

Any Suggestions? Please help!

Thanks in advance.
 

Answer:Keyboard and mouse stop working AND STOP 0X0000007B

Please follow the steps here for the Stop 0x0000007B error: http://support.microsoft.com/kb/324103

As you will note, one cause can be a boot sector virus.

Return Code 7 can indicate hard drive failure. Drive 0 is the hard drive.

As for CHKDSK replacing files and causing this problem, it's not likely. Even IF you check both options- fix file system errors and scan for and attempt recovery of bad sectors, it didn't 'cause' the problem, it just made it more evident.

Backup everything you do not want to lose and consider replacing the hard drive.
 

1 more replies
Relevance 79.13%

This is my first build and I have not had any problem with it until this. The mouse and keyboard work in the Bios, but once it gets to the log in screen there is a pointer in the middle but nothing works. I had just installed the software for the keyboard from the Kensington website and it told me to re-boot. So that is what I did, now nothing works. After I noticed it had froze, I had to hold the power button on the tower to shut it down. I tried doing safe mode, but that made no difference. Legacy is activated in the bios and it sees the UBS mouse and keyboard. Here are the specs for the PC:
(Keyboard) Kensington Pro Fit Wired Media Keyboard K72407US USB Wired
(Mouse) Pixxo MO-I133UR Red 3 Buttons 1 x Wheel USB Wired Optical 80

(OS) Windows 7 Home Premium x64
(CPU) AMD FX-6100
(Motherboard) BIOSTAR TA970XE
(Memory) G.SKILL Ripjaws X Series 16GB (2 x 8GB)
(Graphics Card) GIGABYTE GV-R777D5-1GD Radeon HD 7770 GHz
(Monitor) ASUS VH232H Glossy Black 23" 5ms Widescreen Full HD 1080p
(Hard Drives)
Seagate Barracuda ST31000524AS 1TB (HDD)
Mushkin Enhanced Chronos MKNSSDCR60GB 60GB (SSD)
(PSU) OCZ Fatal1ty 750W Modular Gaming 80Plus Bronze
(Case) AZZA Solano 1000R
(Cooling) ZALMAN CNPS9900MAX-R 135mm Long life bearing CPU Cooler

I know most of that isn't really necessary to fixing the problem, but it's there anyway.

Please help. I tried doing a system restore, but for some reason my backup disk is not being seen (even though the reader is) and sin... Read more

Answer:Mouse and Keyboard not working at login

havent had any luck, just starting freezing randomly after everything was working properly.

keyboard/mouse work in bios, usb ports are powering properly since my phone will charge through them, external fan working.
currently running Windows Defender Offline to see if its a possible virus? seems to be running fine, with use of keyboard/mouse on that screen.

still cant find any good links for this problem yet.

3 more replies
Relevance 79.13%

I have a Dell Inspiron 560s which is about 2 years old. The keyboard and mouse were working till 12 hours ago. This morning i realized that neither of them were working. The laser in the mouse and the lights on the keyboard stays on until the login process starts. The keyboard works in the BIOS. Once the screen says 'Starting Windows', the lights and the laser go off resulting in the mouse and the keyboard not working.
I thought going into safe mode and trying would make a difference - my efforts went in vain.
The only way I could turn off the computer during this process of trying was by turning of the ups or holding down the power button for about 5 seconds. I have currently stopped any further trials as I am afraid that switching off the computer like that would spoil the hard disk and I will lose all my data which is on it (I have lots of Pics and docs which are very important).
Any suggestions on what I should do in order to solve this problem? Any help would be appreciated.
Thanks in advance.

Answer:USB Keyboard and Mouse not working after login

Try to plug them in into diffrent USB sockets. Sometimes USB sockets die and goto USB heaven. Try to switch around abit.

OR. Windows have for some reason dropped the USB drivers. Just google your motherboard and USB drives and reinstall them, might work aswell

3 more replies
Relevance 79.13%

Hi guys,

After suffering from the google redirect virus for some time, without being able to fix it, my computer was infected by plenty of malware, including the "Vista Security 2011" and the one that hides all your desktop files. After running malware bytes, and removing ~20 infections, a restart resulted in being unable to use my keyboard or mouse at my login screen.

After fiddling, i've found that they tend to work fine in my BIOS and in the vista recovery CD UI, but not at the login screen, in safe mode or otherwise. I have tried both corded and cordless varieties, fresh batteries, and turning on legacy USB support in BIOS.

In the windows recovery UI, i've found that a corded USB mouse works, but my logitech MX610 does not.

Should I run a system restore? If not, what other options do I have?

Answer:Mouse and Keyboard not working at login

System restore seemes to have solved this, and, strangely, the redirect virus is no longer showing symptoms. Malware bytes must have fixed that...
Strange, given that it didn't fix it several times previously.

2 more replies
Relevance 78.31%

I have a X61t running Vista Business and sometimes want to log in while set as a slate.   I realized after a while that I have *never* made that work. I experimented more carefully watching my stylus taps and saw that the keyboard is not sending the right codes - or something like that - so I always get the message "Password incorrect". My password is nothing super elaborate or long. There is one numeral and the first character is shifted. Nothing in what I used to thjink of as high ASCII in the old days. As far as I know the tablet keyboard works fine in other apps. I have used it to fill in a form or two. Anyone have any thoughts? Jonathan





4276-37U -- W520. Keeping an X61t just in case.First laptop in my house was a luggable Osborne! Now that was a cool computer. (...for its time!)

More replies
Relevance 78.31%

Ok, so for some reason, my mouse and keyboard weren't working at the Windows Login screen for Windows 7. They have worked in the past. Even when trying Safe Mode, it doesn't work.

The keyboard and mouse to light up properly, and the keyboard works fine during POST.

I tried doing a Windows Start-Up repair, and the mouse worked during that portion.

But, when I started switching the cables around in the back, they worked.

So, why is Windows picky about which USB port I use for my mouse and keyboard >,>

Answer:Mouse/Keyboard weren't working on login

It's definitely worth testing a motherboard driver update. Have you experimented with other mice/keyboards?

Cheers,

Walker
Windows Outreach Team

5 more replies
Relevance 78.31%

Hello, the title pretty much says it all. I have tried both USB wireless keyboard/mouse combo and USB hardwired keyboard and neither work at login. Very inconvenience as the laptop is on a stand and must type awkwardly on it to login.

Once logged in, it works fine. Any ideas?

Many thanks in advance

Answer:External keyboard and mouse not working at Login

Who is the manufacturer of the USB wireless keyboard/mouse combo?

sounds like the driver isn't loading until Windows is at the desktop.

1 more replies
Relevance 78.31%

Dell Optiplex gx270
1GB RAM
Windows XP Professional
No Recovery Media available
 
I am able to access BIOS using the keyboard (Wireless logitech  USB).  At the Windows Login screen (requires username and password), the keyboard and mouse no longer function.  I am not able to type in a username or password.  CTRL+ALT+Del doesn't work. 
 
I tried different USB ports, pressing the power button to shutdown and placing the logitech USB receiver in a different port (USB) and pressing the power button and waiting 2 minutes at the Windows Login screen.  Keyboard and mouse do not work (not able to type in user name or password).
 
I reset the BIOS to factory default settings.  Didn't fix the keyboard or mouse issue.
 
I replaced the batteries in the keyboard and mouse.  It didn't fix the Windows Login issue (not able to input username or password).
 
Thank you for any support. 

Answer:keyboard and mouse not working at windows login

I'm not understanding...you access the BIOS, using the USB keyboard...and then you subsequently find that the keyboard no longer works?
 
Is this a USB mouse?
 
Have you tried booting into safe mode and uninstalling the keyboard and the mouse drivers?
 
Louis

12 more replies
Relevance 78.31%

Mouse and keyboard (both are wired) stop working (hanging) while using. Once I changed mouse, after that for a period of four months no issues but now its starts again. I can?t save any file while facing this issue. Now it is more frequent and daily more than five times. Many of the times while browsing it happens. 

More replies
Relevance 78.31%

I'm using Window 7, 64bit

I removed a file call Kuirkbdfltr.sys because it is causing BSOD, now my mouse and keyboard stop working. They work fine in BIOS and I can get into safe mode but keyboard and mouse still won't work in window.

I need to find a way to put Kuirkbdfltr.sys back from my recycle bin or restore window 7 to earlier setting without the usage of keyboard and mouse.

I have tried different usb port with multiple mouse/wacom tab/keyboard and the window tried to automatically reinstall driver but they still won't work.

Any idea?
 

More replies
Relevance 78.31%

Hello all,  first the basics:  the mouse and keyboard will stop working for no reason. It will happen on a web page, it will happen in email, it will happen when it's not being asked to do anything, it will happen after hibernation, it will happen when I'm playing solitare.  The system:  7 year old compac presario.  Speed is 1100mhz, 1 gig of ram, 35 gig of hard drive (newer seagate), newer CD (sony) writer, Windows XP Pro with SP2. The system has the original video card and sound card.  I interface with the web through cox high speed internet service. The story:  I started having problems with MS Outlook express not sending mail.  What that finally ended up being was a corrupted db file.  The current issue with the keyboard and mouse started shortly after the fix (deletion of db file) . What I have done:  deleted the send db file-deleted the last outlook hotfix update, ran every scan known to us mere mortals, visited microsoft, updated any drivers I could find relating to mice/keyboards.  The problems does not seem to be associated with a length of time or a specific action on my part.  There are no error messages, no odd hd sounds or any other noise/action related to it.  They both just stop, ctrl/alt/delete will do nothing, the only recovery is reboot.  I would really appreciate some help.  Thanks for your time and trouble. Doug in AZ.

Answer:Keyboard and mouse stop working.......

USB or PS2 ? ?

4 more replies
Relevance 78.31%

Hello. About a month ago a problem has occured. That problem is still frustrating me and I cannot fix it. I've taken my pc to the store where I bought it and they said it worked for them. The problem is my keyboard and my mouse. When I'm browsing the internet or anything but playing a game,it works fine. Once I start a game, after 20-25 minutes(sometimes even a few hours!) of constant gameplay, caps lock,numlock and scroll lock lights turn on. After that it might turn off and on 1 time,quickly, and then the keyboard would stop responding.After the keyboard stops responding, the mouse does too. There are no lights on the keyboard apart from the one on the top of it, nor can I turn on the numlock ,scroll lock and caps lock lights on. The LED lights on the mouse still work.

I've tried different keyboards and mouses-same.

My specs:
ASUSTEK P6T WS PRO.
10GB RAM,
Sapphire r9 380,
Intel i7 920,2.67 GHz,
MS Keyboard,says "HIV keyboard" in device manager and properties,
HAVIC Mouse,says "HIV mouse" in properties,
465GB of HDD,
Windows 7 Ultimate.

Tried installing new windows,updating bios,updating drivers,changing USBs...
After the mouse and keyboard stop working,the computer is still running,and the keyboard is sending the same input it was when it froze.

Would changing my motherboard fix this?
It would,I think?
PLEASE HELP! I've had this problem for months! It's very frustrating.
 

Answer:Please Help! Mouse and keyboard stop working!

HelpMePlease1121 said:


Would changing my motherboard fix this?
It would,I think?Click to expand...

Changing your motherboard would most likely not resolve the issue.

How are your peripherals connected to your computer? (USB, etc.)

Thanks,
Xeiver Daniel Pyron

Network Administrator
 

2 more replies
Relevance 78.31%

We have about 40 E73's in our office.  At least once a week one of the PC's has an issue where both the mouse and keyboard stop working.  We are using Win7 Pro.  Both work until the boot up process gets to the first Windows screen (Contrl/Alt/Del to unlock the PC)   This stops the boot up/windows start process as there is no way to do wnything.  We have to do a hard shut down of the PC.  The only solution we have found so far is a restore of the system to factory defaults.  Not an ideal solution as it takes to much time and effort. I have not been able to find a better solution to the issue.  Anyone? E73Type: 10AUModel 00ESUSThanksJohn Godish

Answer:USB Mouse and Keyboard Stop Working E73 Win 7 Pro

Is that the Lenovo usb keyboard and mouse it came with?  Do you have systems with those from after-market, and do they have same problem?   Are you up to date with Chipset (USB ports) driver and BIOS? 
 

1 more replies
Relevance 78.31%

Hey guys,
Yesterday I had a warning from kaspersky saying it had found and deleted a tojan.
Ok, so it was gone, but since my keyboard and mouse just stop working when they feel like it.
the strange thing though is the mouse will still move around (just wont make any tooltips appear or click on anything) and the keyboard wont type yet the shortcuts will still work for eg ctrl+alt+del, the windows logo key and ctrl+shift+esc are the ones i tried so far and they all work, and bring the correct things up.
WHen it happens I have to restart and it is ok.
I will post a HJT log and smitfraud fix log in a couple of mins.
Hope You can help
Kind Regards
Anthony

EDIT1: Just noticed that I cannot click on anything other than the window open.

EDIT2: HJT log below!
Logfile of HijackThis v1.99.1
Scan saved at 18:10:25, on 17/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
E:\Applications\Kaspersky\avp.exe
C:\WINDOWS\system32\CTsvcCDA.EXE
E:\Applications\Nero 7\InCD\InCDsrv.exe
C:\Program Fil... Read more

Answer:keyboard and mouse stop working!

Try running: SFC /SCANNOW

It is a system file checker (SFC), which will check your Windows files and replace missing and corrupted files.
 

1 more replies
Relevance 78.31%

Hi.
Sorry for my English.

I have dell optiplex 390 computer. I used it for 6 month without having problem. But now i have problem on keyboard and mouse. Every time turn on the computer it work correctly for 2 or 3 minutes. After that it stop responding. First I thought it have problem with OS. Then I installed windows. But now also it happen as before. When it happen I change the port that mouse and keyboard are connected. Then it again work for 2 or 3 minutes and stop working. I check whether the port I used before can used for other devices so I insert USB flash drive. It detected. So I am confuse what the real problem is. I hope will get your help soon.

Thanks.

Answer:Keyboard and mouse stop working.

No replay yet??? So bad

3 more replies
Relevance 78.31%

Well my mouse and keyboard stop working on the start up,when it says windows in starting when i comes to logging on i cant my mouse and KB is just Locked how do i fix this

Answer:My Mouse And Keyboard Stop Working

  
Quote: Originally Posted by Girby2K9


Well my mouse and keyboard stop working on the start up,when it says windows in starting when i comes to logging on i cant my mouse and KB is just Locked how do i fix this



I think your mouse just caused my printer to stop working

3 more replies
Relevance 78.31%

Hi,

I am having a problem with my keyboard and mouse not working on my laptop ASUS G2S. It works post Windows Boot Up. It stops working at the logon or welcome screen for windows XP. I can still enter the BIOS as the keyboard and mouse work fine pre windows load. I can get the mouse to work with a USB mouse but I do not have a USB Keyboard atm. The computer did not crash at all to lead up to this I just restarted the computer and ran into this problem. I have also tried booting into safe mode but run into the same program. I do not have the ASUS recovery DVD with me as it is at school and I am at home for a week or so. If you need any other information let me know! Thanks for your help!

More replies
Relevance 78.31%

I had Windows 10 installed for I guess a year working good. The other day it did not see USB flash drive I plug in. It did make a ding sound though the USB sound headphones I have on it.

Rebooted and then no USB works. It goes to the log in screen and I can press any key and nothing it just times out.

With a Windows 10 USB stick I made long ago I booted it and said run system restore on that hard drive. I pick one out of 2 restore dates but after a wile it says restore failed. I pick the other restore and same thing. It said something like turn off anti virus but there is no were to get in to my Windows 10 to do that.

Install a new load on a small hard drive I have. I can see the 2TB drive I had Windows 10 on now in the folder.

Is there any were to copy the USB drivers on the new load to the old load now? It be nice to have my Windows 10 back it was months setting it all up how I liked it.

I hope some one can help.

All seems good just no USB works.

O yes. I have a USB 3.0 card. When I plug that in USB did not work on it ether. I guess needs a drive and the BOIS don't see it maybe. But then the on board USB did not work ether in the BOIS to start it up with that card in. Not sure why. The card is still out of it right now with this new install on another HDD.

It only has USB to plug in a keyboard and mouse to do any thing. No PS2 ports.

-Raymond Day

Answer:USB stop working no keyboard or mouse now.

Can you get into safe mode & run system restore from there?

1 more replies
Relevance 78.31%

I'm not too used to computers and stuff, but every once in a while, my desktop will become hot and my mouse and keyboard would stop working. They're still connected to the pc and are still being powered but none of the buttons work. I'm not sure if it has something to do with the heat but it's just really weird. It mostly happens when playing games.
Any help would be appreciated.
Thanks

Answer:Keyboard And Mouse Stop Working

You didn't tell us anything about this computer, other than it is a desktop and runs W8.1.

What are the temps? Is the interior clean of heat trapping dust? Are all fans spinning? Have you scanned for malware? With what?

It sounds like your computer is locking up - a common heat related symptom.

3 more replies
Relevance 78.31%

I did a fresh install from the Windows 7 Professional 64 bit that was supplied with the computer.  The load was perfect.  All Microsoft updates were installed except the one that nags about Windows 10.  After loading the wrong Brother printer, I uninstalled that printer.  On the very next boot, the USB mouse and keyboard were both frozen.  Moving them to different USB ports did no good.  Several different models of mouse and keyboard didn't work.  I tried the latest chipset and USB 3.0 drivers from HP's website.  Nothing.  The computer will shut down properly by pressing the power button.  This has happened on 3 of my 23 new computers.  Any thoughts?  Maybe a firmware update?  

Answer:USB Keyboard & Mouse Stop Working

I forgot to mention that I'm working from images.  I have stages of the installation for just this reason.  That's why I'm able to try different things on different computers.

4 more replies
Relevance 78.31%

I am supposed to be using my computer for work in a couple weeks and they needed me to uninstall my kaspersky software and get windows essentials so I used the kaspersky uninstaller found on their website and it looked like it uninstalled the program but the uninstaller kept running for some reason so I closed it and downloaded windows essentials and tried running that. It ran for a while and fed me back an error saying I had another windows installer running on my computer and so I decided to restart my computer. When I went to do that I saw I had some windows updates that had downloaded so I told them to install. I then left and when I got back to start up my computer it ran the last of the install for the windows updates and booted fully into windows but my keyboard and mouse no longer work at all. I tried to hook up a PS2 keyboard and mouse but that still did not work. I tried booting into all the versions of safe mode but still the same problem. The keyboard and mouse and all my USB plugs seem to work just fine while navigating through stuff right up until my computer fully boots into windows. I have tried boot repair but it says nothing needs repairing and I tried to run a system restore as well. The system restore point was earlier in the day right before it installed the "critical update" but when I run it it goes for a while then feeds back a hex error telling me that one or more files could not be restored.

Please please please help me I have run out o... Read more

Answer:Keyboard and Mouse stop working HELP PLZ!

Hi did you shut down the computer then plug in the ps/2 mouse and reboot

7 more replies
Relevance 78.31%

Hi,

I am having a problem with my keyboard and mouse not working on my laptop ASUS G2S. It works post Windows Boot Up. It stops working at the logon or welcome screen for windows XP. I can still enter the BIOS as the keyboard and mouse work fine pre windows load. I can get the mouse to work with a USB mouse but I do not have a USB Keyboard atm. The computer did not crash at all to lead up to this I just restarted the computer and ran into this problem. If you need any other information let me know! Thanks for your help!
 

Answer:Keyboard and Mouse Stop Working

When you enter the BIOS, look what settings are under keyboard and mouse; perhaps PS/2 is turned off.
 

1 more replies
Relevance 77.49%

Powered up computer following day (worked fine) and the keyboard and mouse dont work at the login screen. The numlock key is lit but stuck. However the computer is not frozen because the cursor in the password field is blinking and if I press the power button, the screen changes and it does a proper shutdown. Right now I'm booted into safe mode with networking and the keyboard and mouse works fine. The keyboard also works in the bios. I tried booting with the install disc and doing a repair and it said it did something but it was not corrected. I also tried plugging in a different keyboard with the same results. Any ideas for troubleshooting would be appreciated.

Answer:no keyboard and mouse at login screen

while writing this post i got the idea to plug into the extra keyboard before i boot. I tried this and it allows either keyboard to work!? Then I login and it takes about 3 minutes which is very odd. The majority of the time it sits at a black screen with the mouse in the center and you cant move it but the numlock key on the keyboards works. Finally it recovers and appears to operate normally. I tried to reboot without the extra keyboard and the problem returned. I'm writing this post from normal bootup on the standard keyboard (I unplugged the other keyboard after logging in). What the heck is going on?

8 more replies
Relevance 77.49%

I have a dell E310 for some one and the mouse/keyboad work in bios and to select safemode but do not work once it gets to the login screen. I tried several different known working mice and keyboards with no luck. Computer does not have ps2 so I cannot try that. The mouse and keyboard work with bart pe. I also tried copying new usb drivers over in case they were corrupt but still no luck. Any thing else I can try.
 

Answer:No mouse/keyboard at login screen.

Have you tried restoring the computer back to factory settings, this will be adequate to test if the mouse and keyboard will work once again. Or you can try the mouse and keyboard on another known working computer to test if they are indeed working properly.
 

1 more replies
Relevance 77.49%

Okay, so when my computer starts up, the keyboard and mouse won't work.
Tried different ones, wired and wireless, neither worked.
Some background information is:
I believe the problem is the registry, because I accidentally copied an entire computer's registry over mine.
I managed to get a Windows 7 repair disc and booted it up, and then I managed to run System Restore.
System restore just keeps saying "Restoring Files...".
My Specs, because you might need that for some reason.

Dell 560
NVIDIA GTX 650
4GB DDR3 RAM
2.7GHz Dual Core Processor (Intel Pentium)

Thanks for reading!

More replies
Relevance 77.49%

Hello everyone, this problem had started for me only about 3 or so days ago, and is rather annoying. What happens is that randomly while using the mouse, it would freeze up and I would hear the "Device Disconnect" sound, and a second later the mouse would work again. This happens absolutely randomly, and after a bunch of times, both the keyboard and the mouse completely stops working. They are both connected to the USB ports on the motherboard at the back of the computer, and unplugging and replugging does not make them work again. The only solution to get the mouse and keyboard working again [temporarily], is to restart the PC using the main power button. When they stop working, the numlock light is still lit on the keyboard, but the keyboard does not respond, and I have a small indicator light on my laser mouse that just starts blinking, when it normally has never done that. Everything else is still working, such as any music playing, and the internet. And that is why I am posting, so that perhaps someone could find a solution.

Answer:Mouse and keyboard stop working until shutdown

I mean the mouse is blinking a little bit with red but the red light is there and when i plug and unplug it hears the sound of device connect and still doesn't work, i don't knoe if it is a pc problem or mouse and keyboard problem or mouse problem or keyboard problem or usb ports problem i don't really know....

2 more replies
Relevance 77.49%

 The (physical) keyboard and mouse of my Yoga 13 sometimes just stop working in laptop mode, while the touchscreen and windows still work fine. Happens on average every hour. After closing the laptop and reopening it again, the keyboard and mouse work great again.    No idea if this is a hardware or software problem. Someone who knows how to solve this? Thanks in advance,Dylan   













Solved!

Go to Solution.

Answer:Yoga 13: keyboard and mouse stop working

Hi Dylan,
 
Welcome and Thanks for posting in the Lenovo Community,
 
I?d like to advise you to disable the Motion Control (Lenovo Transition Software) and try the keyboard and the Touchpad after this for a while to see if it will be disabled again.
 
Hope the information helps. Let us know.
 
Regards
 

Soha






Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

3 more replies
Relevance 77.49%

I recently built a computer and installed Windows 8.1 on it. All was working smoothly until my mouse grew a tendency to stop working at random, the Windows "USB Unplugged" noise played and then it began to work again. This happens completely randomly whether I am playing a game or I am moving things around on my desktop. This continues to happen until my mouse and keyboard stop working completely. This also happens to my audio, the sound that was playing in the background continues to play, but an odd, sort of glitchy noise plays as well. I have attempted to unplug and plug back in the devices that started working improperly, but it does not work. However, the lights on the devices continue to show. The only solution that I have found is restarting my computer, and when it comes back on, the cycle repeats. Can anyone figure out what is going on!?
 
Computer Specs:
Windows 8.1 (duh)
Intel Xeon 1230 v2
ASUS GeForce® GTX 760 DirectCU II
MSI Z77MA-G45
Seagate Barracuda 1 TB HDD ST1000DM003

Corsair Vengeance Blue 8 GB (2X4 GB) PC3-12800 1600mHz DDR3 240-Pin SDRAM Dual Channel Memory Kit CMZ8GX3M2A1600C9B

| Crucial Ballistix Sport 8GB Kit (4GBx2) DDR3 1600 MT/s (PC3-12800) CL9 @1.5V UDIMM 240-Pin Memory BLS2KIT4G3D1609DS1S00 (Just added this kit)
Corsair Builder Series CX 600 Watt ATX/EPS  80 PLUS (CX600)

Answer:Keyboard, Mouse, and Sound stop working

Look in the Device Manager to see if there are any yellow warnings or red errors.

3 more replies
Relevance 77.49%

Hello everyone, this problem had started for me only about 1 or 2 weeks ago, and is rather annoying. What happens is that randomly while using the mouse, it would freeze up and I would hear the "Device Disconnect" sound, and a second later the mouse would work again. This happens absolutely randomly, and after a bunch of times, both the keyboard and the mouse completely stops working. They are both connected to the USB ports on the motherboard at the back of the computer, and unplugging and replugging does not make them work again. The only solution to get the mouse and keyboard working again [temporarily], is to restart the PC using the main power button. When they stop working, the numlock light is still lit on the keyboard, but the keyboard does not respond, and I have a small indicator light on my laser mouse that just starts blinking, when it normally has never done that. Everything else is still working, such as any music playing, and the internet. And that is why I am posting, so that perhaps someone could find a solution.

Answer:Mouse and keyboard stop working until shutdown

If this started two weeks ago please go to your Windows update history and review it for two weeks. In particular look for drivers that were installed.

If that yields nothing I would move USB ports, hoping you have a few alternates. I mean stop using same ports.

You didn't mention but are both devices wired. I saw you said they were connected at back, could be a wireless connection. If wireless please check driver level and battery level. If you have a connection switch on mouse or keyboard go through process to connect (pairing) again. If devices wireless can you move receivers closer to devices?

I would also go into device manager and for both the keyboard and mouse, open up the driver properties. Each may have a power management tab. Ensure the box that says "Allow the computer to shut this device off to save power" is not checked.

2 more replies
Relevance 77.49%

Hi, this is my first thread and i'm a bit inexperienced with computers but bear with me here. Ok so yesterday whilst i was playing a game my keyboard and mouse stopped working. The keyboards lights started flashing and the mouse just stopped responding (even though the mouse light was still on). I thought this was temporary so i shut down my computer and turned it on again. The first 30 mins or so were fine but then the same thing happened. So i disconnected their usb ports and connected them again...it didn't work. So the only solution seems to be is reseting the PC. And thats only temporary. I need an urgent solution please. Also this doesn't happen on boot, it only happens when i'm playing a game or have several programs open or drawing something on paint.

My keyboard is : Microsoft Sidewinder X4
Mouse: Logitech Gaming mouse G400
CPU: Intel I7 2600K

Any help is appreciated. Thank you in advance.

Answer:Mouse and Keyboard stop working during games.

I had this problem once with a PC Update Tool Have you updated anything like mouse and keyboard even the usb drivers

6 more replies
Relevance 77.49%

Specs: Windows 10 64bit(Windows 7 ultimate 64bit) P67 Sabertooth Motherboard I don't remember the PSU brand but it was gold rated 1000W Logitech G500S mouse Alienware Keyboard Also Logitech wireless keyboard/mouse combo

Observed Action:

I'm doing whatever, usually something graphics intensive(movie or game) or browsing reddit. Then the mouse will stop working for 1-15 seconds. The mouse has an LED mouse speed gauge that will turn off occasionally when this happens the first time or two. After an indeterminate amount of power failures(sometimes 0, usually 2-3, as high as 11) of the mouse, it will stop working completely until restart. Sometimes the keyboard stops working also. Sometimes if I have the wireless keyboard combo plugged in with the gaming mouse, just the gaming mouse will stop working. Sometimes all 3. Some nights I will go through an entire night of gaming without a single failure. Some nights I have 10+ complete failures.

Plugging into different ports/hubs on the motherboard changes nothing. Plugging into USB 3.0 does nothing. I have 5 HDDs, one 120gb first gen intel SSD boot drive, one 3-TB, two 500gb, one 250gb. I've reformatted the SSD, but not the others. I upgraded from Win7 to Win10 today....no change. I have changed my power plan settings to have selective suspension of USB turned off in 'Device Manager' and 'Power Options'. I've blown out my computer and nearly returned it to a new state of cleanliness. I went fr... Read more

More replies
Relevance 77.49%

Hello from Greece,
I have the following problem. Randomly my keyboard and the mouse stop working but the computer still run. The only solytion is to press the on/off button from case and restart my pc. It will be happen after 1-2 hours or in minutes. I search the web but i havent see any solution that fits in my system but i read this post http://www.bleepingcomputer.com/forums/t/490153/keyboard-and-mouse-randomly-stop-responding/ and follow the instruction of user Arachibutyrophobia 
 
so i run the minitoolbox and that's the results:
 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Konstantinos (administrator) on 12-10-2013 at 10:31:59
Running from "C:\Users\Konstantinos\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/12/2013 10:14:26 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/12/2013 10:12:51 AM) (Source: Winlogon) (User: )
Description: Η ενεργοποίηση της άδειας χρήσης `... Read more

More replies
Relevance 77.49%

I just purchased a new PC with 16 GB of Ram and installed Windows 7 Ultimate 64 bit. My USB mouse and keyboard stop working randomly and when the PC goes to sleep causing me to have to do a hard reset. I have researched this on the web and updated the USB hubs the devices to wake the computer but this has had no effect. My computer shop thinks that the problem is the 16 GB of RAM with Windows. Can anyone offer any suggestions?

Many thanks in advance.

BPMJim

Answer:[SOLVED] USB mouse and keyboard stop working

The max RAM for Windows 7 Ultimate 64 bit is 192GB so that's not the issue. Since you say "installed", we'll need the rest of your specs to determine the solution.

11 more replies
Relevance 77.49%

Thanks for any help.
Jim
 
 
Symptoms:
- both lock up at once (ctrl-alt-del does nothing)
- reboot needed to fix
- power still present on mouse
- started happening few days ago, getting more and more frequent (15 min someimes)
- Malwarebytes and MSE scans are clean
- seems to happen most frequenty in IE or Firefox (but not sure)
 
System:
 - Dell XPS 8500 tower
 - Intel i5
 - Windows 7 Pro 64-bit
 
Here's the MiniToolBox event log:
 
MiniToolBox by Farbar  Version: 13-07-2013
Ran by Mitchell (administrator) on 23-08-2013 at 07:23:28
Running from "C:\Users\Mitchell\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (08/23/2013 07:16:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (08/22/2013 10:10:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (08/22/2013 09:40:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WH... Read more

More replies
Relevance 77.49%

My PC won't go into sleep mode either automatically or manually so I just leave it on all day (the screen will go off at the pre-determined time though). However, that's not my issue as I've learned to live with it. I'm just mentioning it because it could be related to the following issue that just started happening yesterday.

When I come down to use the PC after it's been sitting unused for a few hours, the screen is off and I can still hear the fans running and the power light is on, as always. Usually all I have to do is hit a key or move the mouse and the screen comes back on and away I go. The last couple days though, the keyboard and mouse (both USB) appear to have "turned off" (no lights showing on either) during the idle period. Then, no matter what I do I can't get the screen to come back on because they keyboard and mouse have somehow went off.

At that point all I can do is a hard shutdown (holding the power button until the machine turns off) and reboot at which time everything's fine.

Anyone know what's going on? It's one of those "everything was fine for weeks and then all of a sudden" things.

This is a Windows 7 32bit machine, fully updated and no recent changes made.

Answer:Keyboard and mouse randomly stop working

Since you are doing hard shut downs, I highly recommend a Disk Check with Automatically fix file system errors checked.
As to the mouse/keyboard issue, please provide more information. Are these USB or PS/2 devices?

Also, we have no idea if you have a laptop, desktop, or an HP UFO running Windows 7 (the last one is just a joke; HP has no UFOs to my knowledge ). Please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs

7 more replies
Relevance 77.49%

Hi,

I've been recently having a few problems with my mouse and keyboard, generally it's the keyboard freezes, then my mouse goes (because I have a USB Hub incorporated into my keyboard and that's where my mouse is plugged in), this is really strange because I've been using the setup for over a month now and I haven't had any problems up until recently, where I had to do a huge amount of Windows Updates. Could that me the source of my problems?

P.S. I'm posting from my laptop, because I just cannot use my PC it's almost impossible, so I will get the dump logs and specs of my computer as soon as I can get it to work for a few minutes without me ending up crying.

Thanks in advance

Answer:Mouse and Keyboard Randomly Stop Working

Hi ParadAUX and Welcome to sevenforums I hope you'll enjoy your stay here.

Could you please provide us with a little bit more information about the computer, would really help us if you were able to get the motherboard model, keyboard and mouse model numbers, it's just really hard to know what the issue might be.

Though have you tried plugging the mouse directly into the PC rather than having it in the keyboard usb hub?

Cheers!
Boris

1 more replies
Relevance 77.49%

So i just started up my computer today, and after about 10 minutes, while on youtube, my mouse and keyboard stopped working. The lights on the keyboard and mouse where still on. I had to shut down my computer through the power button, and after i started it up, CHKDSK did a check on windows. After 10 minutes of booting it up again, (again being on youtube in mozilla firefox), same thing happened. I am typing this through safe mode and ran malwarebytes, but it doesn't detect anything.
What can i do to fix this? Thanks

More replies
Relevance 77.49%

They just stop, they don't turn off, they aren't disconnected, the computer still running fine, nothing unusual but the mouse and the keyboard. I don't think this is a problem with the keyboard and mouse because until yesterday I it was a mouse only problem and I was going to buy a new one, but now the keyboard also stop responding and I'm worried. They stop for only a few sec, around 10~~20 secs before normalizing.

Answer:Keyboard and Mouse stop working randomly.

Hello and welcome maridan48 mate first and most obvious question is have you tried another KB and mouse?

Next are the devices simple units or larger gaming ones that may have drivers?

Third if they are USB connected are the machine's USB drivers up to date - don't rely on the Windows driver test use manufacturers sites.

5 more replies
Relevance 77.49%

Okay, I have an HP Pavilion desktop that runs Windows XP. A couple days ago, everything was working fine, but I had to unplug and move everything so I could build my new computer desk. When I plugged it back in, I thought everything was okay, but I mostly use my laptop so I didn't use it much. Today, I went on my desktop to get some pictures for a friend. I wanted to make a .zip file for her, so I did the 'right-click, new, compressed folder', etc. etc.. When I went to go type in the name of the folder, nothing happened, and I realized my mouse wasn't working. I had to press and hold the power button on my computer to turn it off and restart. I did it a couple more times, and I realized that any time I pressed a button on the keyboard, even something like num lock, the mouse stopped working. The cursor would still be there, but I couldn't move it or click or anything. I don't think the keyboard worked at all, but I can't understand why it's freezing my mouse too. The rest of the computer seems to work (I started the internet, pressed a key on the keyboard, and the mouse stopped working, but the internet page still loaded). I also switched out the keyboard for a different one, but when I started up the computer on that one, it couldn't get past the start-up screen. Can somebody help me? It's a pretty old computer (I got it about seven or eight years ago) but it got a new hard drive about two years ago, and everything was workin... Read more

Answer:Mouse and keyboard stop working? -- fixed

Are the mouse and keyboard USB and if so are they connected to a MOBO USB port (legacy) or to an accessory USB card?I had this issue with an E machine. If there was a hard shutdown the USB accessory card was not recognized on boot up but the PS-2 keyboard and mouse ports worked. If I used the PS2 ports and rebooted, checked driver issues through device manager and repaired or updated them, then the USB ports would activate again.

10 more replies
Relevance 77.49%

I'm currently running Windows XP on my laptop and after working for a while the laptop and touch pad will lock up. They stop responding but things on the screen keep going. such as a web page loading or a program running so I know the whole laptop has not locked up. Other things on it such as the cd-rom work and such. I have tried to plug in a keyboard and a mouse but it still doesn't respond. I have even jumped over to Linux and reinstalled Windows a few times hoping it might fix it but I keep getting this problem.
 

Answer:Laptop keyboard and mouse stop working

It would help to know what kind of laptop it is..

You get the same problem even in Linux?
The separate mouse and keyboard you tried.. Were they USB or PS/2?
The embedded touchpad and keyboard may be hardwired to the PS/2 controller, that may be malfunctioning. USB keyboard and mouse should work.
 

1 more replies
Relevance 77.49%

Hello everyone I have been having a rather annoying issue for a while now. This mostly happens on start up and once desktop loads up either my USB mouse freezes or my keyboard doesn't work or sometimes BOTH. My keyboard is a PS/2 Keyboard. It seems the only solution when both freeze at the same time is to either restart the computer or unplug them and plug them back in. This morning when I booted it up my mouse immediately was frozen and I unplugged it and plugged it back in and now it is working. This error is very random and sometimes doesn't happen immediately on start up but while browsing the Internet a decent amount of time after start up. Another important thing I forgot to mention is I get NO blue screen or no error message it just stops working. I have no idea as to what could be causing this problem so if anyone could please assist me I would greatly appreciate it.

Thank you

Answer:Mouse and or keyboard randomly stop working

Could you create a perfmon report and attach it please?
http://www.sevenforums.com/crashes-d...tructions.html
(only need the perfmon report for this)

9 more replies
Relevance 77.49%

Hi,I have an Acer travelmate 4222 with XP (SP2). I had to re-install "Launch Manager" as it started to play up. Downloaded version 1.02.1e from their site. After installing, i was prompted to re-start the computer. I got to the log in page, mouse pad was still working, but as soon as I began to type in password, keyboard and mousepad died. no messages, nothing. it was as if windows simply stopped recognising they existed. I tried starting up in safe mode, but even then, as soon as windows kicks in, the keyboard and mouse fail without any messages. Does anyone have any advice for me at all? Acer support is completely useless, i don't want to even bother with them. If i told them my battery strngth was going down, they would suggest that I run a complete recovery, no matter what the problem is.Please, if anyone has any advice, please help!Thanks!

Answer:keyboard and mouse stop working on start-up

Sounds like the windows drivers for the keyboard and mouse are missing.Boot into safe mode (F8)hopefully keyboard will work in safe mode and reload the drivers.

5 more replies
Relevance 77.49%

Hello everyone, this problem had started for me only about 3 or so days ago, and is rather annoying. What happens is that randomly while using the mouse, it would freeze up and I would hear the "Device Disconnect" sound, and a second later the mouse would work again. This happens absolutely randomly, and after a bunch of times, both the keyboard and the mouse completely stops working. They are both connected to the USB ports on the motherboard at the back of the computer, and unplugging and replugging does not make them work again. I have tried plugging them into other USB ports, such as in the front and top of the PC, and they start working again, but only temporarily until they once again stop working completely after like 10-30 mins or so. The only solution to get the mouse and keyboard working again [temporarily], is to restart the PC using the main power button. When they stop working, the numlock light is still lit on the keyboard, but the keyboard does not respond, and I have a small indicator light on my laser mouse that just starts blinking, when it normally has never done that. Everything else is still working, such as any music playing, and the internet. I have read soooo many forum posts on the internet and have tried sooo many different things, and nothing has worked thus far, and that is why I am posting, so that perhaps someone could find a solution. Things I have already done:
I have uninstalled and reinstalled all the usb, mouse, and keyboard drive... Read more

Answer:Mouse and keyboard randomly stop working

Welcome to SevenForums.

Are you using 2 antiviruses on your computer by any chance?

There are no blue screen dump files in your zip. Are you getting BSOD-s or just the issue with the keyboard and mice? Did you try different keyboard or mice?

Do not use CCleaner if you're getting BSOD-s. It can clean away the dump files.

Follow the tutorial below, it might help:USB Driver - General Fix for Problems
Check for a BIOS update:

Code:
BIOS Version/Date Dell Inc. A06, 10/17/2011
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow
Full tutorial here:SFC /SCANNOW Command - System File Checker
Run Disk Check on your hard disk for file system errors and bad sectors on it:Disk Check
Let us know if any of this helps.

9 more replies
Relevance 77.49%

For a while now my my detachable Keyboard, Trackpad and Mouse have kept stopping. It has happened before and cured itself but so far not this time. A new and odd behaviour is that after closing down and relaunching everything does work, for about two seconds only, just enough time to log in and click one item in the Taskbar. From then on I have to rely on Touch, until I set up a standby Bluetooth board and mouse which are not perfect but enable me to keep using my 2-in-1 PC.

As it may not recover of its own accord or may take a long time to do so I would be relieved if someone can diagnose what might be happening and how to prevent it. Is it a hardwear or a software issue?

More replies
Relevance 77.49%

Hi
I keep getting this error "One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it". And if I leave my PC on to long the keyboard, mouse, and sometimes even the monitor stop working. I've tried unplugging the keyboard and mouse (which are not USB) and plugging them back in, but to no avail.
It's a Dell Dimension 8400
Any help would be much appreciated. Thanks

Edit: I turned off system standby and now only the keyboard and mouse stop working.

More replies
Relevance 77.49%

For some reason my Mouse, Keyboard and Printer will stop working for no reason. I then have to reboot and they normally start working.

Any ideas, I'm lost on this one?

Answer:Mouse-Keyboard-Printer Stop working

Hi -

Are you updated with Vista SP2?

Check Windows Updates --> www.update.microsoft.com

If kb/ mouse require drivers, see if updates are available.

Regards. . .

jcgriff2

.

3 more replies
Relevance 77.49%

I have a toshiba laptop.  The keyboard on the laptop died a while ago, so I purchased an ONN USB keyboard.  Where I am a gamer, I also purchased a Logistics USB mouse.  I installed Windows 8.1 quite a while back and have never had a problem
with it until now.  At times the mouse buttons fail to work, and the keyboard seems to have random keystrokes attached to it.  For instance, when this happens, I can move my mouse pointer around, and can click on individual tabs, but I can't type
anything into any text windows.  I also can't power down the computer by moving the mouse to the edge of the screen and having the options (Search, Settings, etc) come up.  I move my pointer to the edge of the screen and nothing happens.  With
the keyboard, I cannot enter text into any text window, but sometimes entering text will cause strange keystrokes. For instance if I click into the web address window and try to type a single letter, all I get are web addresses I may have visited the day before,
cycling through them one after the other.  Or if I try to type a single letter such as w, the program will turn itself off.  I can re-click to re-open Firefox again, but again I cannot enter any addresses in the address window, and any keystroke
will either turn the program off or just randomly cycle through addresses.
I am not very computer literate so I have no idea what is going on. The only new thing that has happened to my computer is ... Read more

More replies
Relevance 77.49%

As of lately my mouse and keyboard sometimes just stop working. It seems to happen more often while I'm playing games (but that's mostly what I do so not sure if that has anything to do with it ). Usually before it happens I'll hear the usb sound and the mouse will disconnect and reconnect and it'll work fine then just out of the blue it'll disconnect and that's that. I have to shutdown and restart. It only just started doing this a couple weeks ago. My mouse is a logitech UAE-96 (I think) and the keyboard is a microsoft ergonomic 4000, its an ASUS MoBo, I've checked keyboard drivers and they are up to date and I've also checked my usb drivers, also up to date. I used the mouse on my laptop for quite awhile before I built this pc and never had a problem.

Answer:7 x64 mouse and keyboard randomly stop working.

I'm going to make a new post about the issue I'm having. It's a similar problem to yours.
Take a look. I've done lots of troubleshooting and still no luck. Try turning of the power saving feature on the USB devices.

Control Panel/Hardware and Sound/Power Options/Edit Plan Settings - Change Advanced Power settings

If a USB mouse and keyboard scroll to USB devices open the Plus mark, and disable the power feature. This will prevent windows from shutting off power to the device, a common cause for this problem. Hope it works for you. If not rule out the mouse and keyboard by trying them on other computers, then start walking down the road I'm on...lol

9 more replies
Relevance 77.49%

For a while now my my detachable Keyboard, Trackpad and Mouse have kept stopping. It has happened before and cured itself but so far not this time. A new and odd behaviour is that after closing down and relaunching everything does work, for about two seconds only, just enough time to log in and click one item in the Taskbar. From then on I have to rely on Touch, until I set up a standby Bluetooth board and mouse which are not perfect but enable me to keep using my 2-in-1 PC.

As it may not recover of its own accord or may take a long time to do so I would be relieved if someone can diagnose what might be happening and how to prevent it. Is it a hardwear or a software issue?

More replies
Relevance 76.67%

dear bleeping computer,
 how are you guys?....
here's my story why i need help: so my uncle asked me to repair his very slow acer laptop, so i said why not?
i got it, directly got to ssafe mode caus it was very slow, downloaded malwarebytes anti-malware, ran a scan and it found 7028 threads .... it took long enough to delete maybe 6497 threads and then it shut down(because the charger didnt get electricity) then i restarted in safe mode ran the scan again and found threads between 300 or 400 in numbers. it took hours to quarantine them, fell asleep and in the morning, the safe mode worked fine. so i geussed why not go to normal mode, when all the threads where removed. did that and till now mouse & keyboard freezes when starting up and seeing the cursor. it  gets stuck at login(where you have to), so i cant login or go to explorer to do anything, please i need help.... i dont got any backup cd's orso because he lost everything and its an old pc..... i'll try to upgrade it to window 7 maybe after it's repaired...
 
hope there is help
regards,
Daniel

Answer:mouse & keyboard stuck on login screen

try an external mouse and keyboard with USB,
 
if you dont have anything on it that you need backed up or saved, i would create a bootable vista install CD or usb drive and re-install vista using your current productkey/id

4 more replies
Relevance 76.67%

i have usb mouse and keyboard and they both work when i am logging in but when i get to the desktop they dont work after that, any help?
I am using windows 7
 

Answer:mouse & keyboard work on login screen but not after that

Laptop or desktop? wired or wireless keyboard and mouse

If a desktop and wired: after you log in and are at the desktop, unplug and replug them one at a time, do they work now?
 

1 more replies
Relevance 76.67%

Recently I upgraded from Windows 8.1 to Windows 10 however this caused several issues with my laptop so I reversed the upgrade back to 8.1. My Kaspersky AntiVirus would then not work leaving just a blank logo on my desktop. I tried to uninstall kaspersky using the uninstall programme available on their website but upon restart I can no longer get past the login screen as I can't use my keyboard or mouse to enter my password. I can enter a screen that allows me to select safe mode but again I can't enter my password. I have a Dell restore USB but this will not work. I have tried USB mouse and keyboard but no luck either. I cannot preform a restore at all.
Any ideas of what I could try next?

Answer:Frozen keyboard and mouse at login screen

The following article is a little lengthy but if you read it carefully, it's not too complicated.

Keyboard and mouse do not work after a Kaspersky Lab product has been uninstalled

1 more replies
Relevance 76.67%

any fixes for a pc that frezes the mouse and keyboard at the login screen for XP. mouse and keyboard work fine on other boot disk. just not in xp.
thank you

More replies
Relevance 76.67%

Hello everyone,

Here's the problem:
I cannot login at the Windows Welcome screen. The keyboard and mouse freezes, so i cannot login. They do not work in safemode either. I have a Dell 5150/E510 desktop with Windows Xp media center edition. And i am using a microsoft usb keyboard and a GE usb mouse. I do not have a Windows Xp or recovery disk. I have a Hiren's boot disk and the Ultimate boot disk for Windows. I have run the anti virus and anti spyware, and rootkit finders on both and they have found some spyware and malware, plus 2 virus's which i have deleted. Nothing i do seems to get me past the login screen to the desktop. System recovery (Ctrl+ f 11) does not work. I have also used a Recovery Console bootable disk and have tried the fixboot, and fixmbr--still cannot login to get to desktop. I do have a 'System Recovery disk' which is Linux based--but have not used yet. For the past week i have googled and tried everything to get past the login. Are the Windows files so corrupted that i may have to install a Linux based OS?

P.S. My grandkids were on the computer--and i don't know what they did that caused this problem.

Thank-You
kelliegirl

Answer:mouse and keyboard frozen at login screen

Unfortunately we do not support Hiren's Boot CD, not only does the image contain copyright-protected microsoft files, it contains also a few illegal/questionable applications.Try this please. You will need a USB drive.Download GETxPUD.exe to the desktop of your clean computerRun GETxPUD.exeA new folder will appear on the desktop.Open the GETxPUD folder and click on the get&burn.batThe program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.Click on Start and follow the prompts to burn the image to a CD.Next download driver.sh to your USB driveRemove the USB & CD and insert it in the sick computerBoot the Sick computer with the CD you just burnedThe computer must be set to boot from the CDGently tap F12 and choose to boot from the CDFollow the promptsA Welcome to xPUD screen will appearPress FileExpand mntsda1,2...usually corresponds to your HDDsdb1 is likely your USBClick on the folder that represents your USB drive (sdb1 ?)Confirm that you see driver.sh that you downloaded therePress Tool at the topChoose Open TerminalType bash driver.shPress EnterAfter it has finished a report will be located on your USB drive named report.txtRemove the USB drive and insert it back in your working computer and navigate to report.txt

Please note - all text entries are case sensitiveCopy and paste the report.txt for my review

10 more replies
Relevance 76.67%

Recently I upgraded from Windows 8.1 to Windows 10 however this caused several issues with my laptop so I reversed the upgrade back to 8.1. My Kaspersky AntiVirus would then not work leaving just a blank logo on my desktop. I tried to uninstall kaspersky using the uninstall programme available on their website but upon restart I can no longer get past the login screen as I can't use my keyboard or mouse to enter my password. I can enter a screen that allows me to select safe mode but again I can't enter my password. I have a Dell restore USB but this will not work. I have tried USB mouse and keyboard but no luck either. I cannot preform a restore at all.
Any ideas of what I could try next?

Answer:Frozen keyboard and mouse at login screen

The following article is a little lengthy but if you read it carefully, it's not too complicated.

Keyboard and mouse do not work after a Kaspersky Lab product has been uninstalled

0 more replies
Relevance 76.67%

Alright..
It All started when my ipod was being stupid and got Bricked almost.. So I went into Windows XP but switched to IDE storage Config. in the Bios Fixed it Rebooted Changed to AHCI which is what Windows 7 was Installed with So..Now When I go to Windows 7 NO Matter what Mode (Safe Mode) Keyboard and Mouse there Off they don't stay on after boot... I tried a PS2 Converter, Switched USB Ports, Put in a new Keyboard and Nothing. Keyboard: Dell Multimedia USB with 2 USB Ports and Logitech V200 Wireless Mouse.
I re-copied the USB drivers from the DVD into System32/Drivers Still will not work..

I use Windows 7 Ultimate 64-Bit.
Asus P6T
Core i7 930 2.8GHz LGA1366
OCZ Gold Series 2x2GB = 4GB DDR3-1333

Also I did Memory Test nothing was wrong. I have had this problem with XP before because it couldn't handle the System Hardware Change But I was able to easily repair it and It worked after. How Do I fix it with Windows 7?

Thanks

Please Reply A.S.A.P

Answer:Keyboard and Mouse don't Turn on at Login Screen

First, go into the BIOS > Advanced Tab > USB Configuration

Make sure:
USB Functiuons = Enabled
USB 2.0 Controller = Enabled
USB 2.0 Controller Mode = HiSpeed
BIOS EHCI Hand-Off = Enabled
Legacy USB Support = Auto

3 more replies
Relevance 76.67%

Hello....brand new to this, so sorry if this is posted incorrectly. Problem: tried to download harddrive cloning program to fix my laptop that was indicating an eminent hd failure. Got infected with Antivirus Soft. Realized it immediately. Downloaded PC Tools Internet Security and paid for it, according to instructions I found online with another computer. Those instructions said run scan before rebooting computer, but the program said the computer needed to be restarted to work. Against my better judgement, I restarted the computer. When windows login screen came up, both the keyboard and mouse froze before I could enter my password. Would not move or allow any data entry....just hung up. Searched for possible ways to fix this and everything indicated to boot into safe mode, which I did and fortunately both keyboard and mouse work in safe mode. Ran system scan with pc tools and it found some of the antivirus soft problems along with whatever else it found. Further researched these problems and came across malwarebytes anti-malware and downloaded it. Ran that a few times and it found some of the same stuff. Came across this website and youtube solutions describing the combofix, so I ran that too. The computer still works in safe mode, but keyboard and mouse still lock when I try to logon normally. Also, last time I tried google searches in safe mode, I experienced the redirect problems others describe. Any help fixing this problem would be greatly appreciated... Read more

Answer:keyboard and mouse freeze at login screen

Hello,Please read this topic: http://www.bleepingcomputer.com/forums/t/273628/combofix-usage-questions-help-look-here/ which which discusses the use of ComboFix.Please follow the instructions in ==>This Guide<== starting at step 6. Since you cannot boot into Normal Mode, please use Safe Mode to create the logs.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try resolve them in your new topic.If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.Orange Blossom

3 more replies
Relevance 76.67%

Recently I upgraded from Windows 8.1 to Windows 10 however this caused several issues with my laptop so I reversed the upgrade back to 8.1. My Kaspersky AntiVirus would then not work leaving just a blank logo on my desktop. I tried to uninstall kaspersky using the uninstall programme available on their website but upon restart I can no longer get past the login screen as I can't use my keyboard or mouse to enter my password. I can enter a screen that allows me to select safe mode but again I can't enter my password. I have a Dell restore USB but this will not work. I have tried USB mouse and keyboard but no luck either. I cannot preform a restore at all.
Any ideas of what I could try next?

Answer:Frozen keyboard and mouse at login screen

The following article is a little lengthy but if you read it carefully, it's not too complicated.

Keyboard and mouse do not work after a Kaspersky Lab product has been uninstalled

more replies
Relevance 76.67%

so I recently acquired a dell PC from my friend. as soon as i plugged it in at my house a problem occurred, (Keep in mind it was working perfectly a month before). booting up went as usual, but as soon as it got to the login screen, both my USB mouse and keyboard didn't locked up and i couldn't use either.

going back through it, the keyboard worked fine in the start up. but when i try to use the mouse (whether in a mouse recalibration or other) it can only move left and right.

I have been trying to troubleshoot and fix this for hours and cant seem to find any solutions.

Things I have tried:
1. resetting all settings to default in the settings
2. tried all the different USB ports (several times)
3. tried using a different (wireless) mouse and keyboard
4.Tried putting it in safe mode with f8 (which doesn't work for some reason

also keep in mind that:
1. there are no ps/2 ports on my computer (note this is how most people ended up fixing it otherwise)
2. says system is a "Dell DXPO51" (not sure if that helps)
3.This computer was working a month ago. so i'm not sure why its not working now.

I'm desperate! any help would be appreciated.

Answer:Usb keyboard and mouse not working at login, but still works in BIOS HELP!(desperate)

Boot into Setup (Bios) usually by pressing F2. Go to Peripherals, or Advanced. Look for Legacy USB or USB Keyboard. If it is disabled, then Enable it. Save and Exit. If this fails or you can't find that, then set Bios to Defaults, usually F5 Save and Exit.

19 more replies
Relevance 76.67%

mouse and keyboard are not responsive on computer-this has happened once a day for four days now...computer is only a year old...also recently switched to Google Chrome......have to shut computer down completely and then they work

Answer:mouse and keyboard randomly stop working windows 7

Is this a PC or laptop?

4 more replies
Relevance 76.67%

Hi,
I run windows vista ultimate, Whenever I reboot and reach the login screen, I can neither use my mouse or keyboard
but when I shutdown and then turn back on it is working just fine!!!
Why can't I reboot? Help me please, It was working fine when I was using Windows XP!
 

Answer:Why do my keyboard and mouse stop working after reboot but not shutdown?!

13 more replies
Relevance 76.67%

Hi,

i have a problem with keyboard and mouse. Every day when i playing some games my keyboard randomly stop working (backlight on keyboard still light but LED on num lock is off and buttons dont work) after few seconds my mouse also stop working. Plugin to another USB doesnt work. Only when i disconect keyboard and connect mouse to other USB mouse work. After restarting system all works fine. Im sure keyboard and mouse is good (testing it on laptop when this happens and its work normal). I have updated drivers and BIOS.

PC spec.:
Windows 8.1
AMD Phenom II x4 940
Gigabyte ga MA790x UD4P
GTX 660
2xHDD+1SSD

P.S. sorry for my bad english

Answer:Keyboard and mouse stop working when playing games

Hey,

Install latest bios for the motherboard from Gigabyte.com.

Install latest EasyTune 6, which is from this year, for your board. (In Utility section of downloads.)

Install latest drivers for both mouse and keyboard from manufacturers' sites.

Your motherboard has both USB 1.1 and 2.0 ports. Use 2.0 only if possible and do not use any hubs, if possible.

Install this for the AMD chipset drivers and storage drivers. Both are at: AMD Chipset Drivers <<< (assuming you have 64 bit Windows)

6 more replies
Relevance 76.67%

Basically after restarting my computer yesterday my keyboard and mouse just stop working once windows loads and i cant log in!!

My mouse and keyboard are both USB connected
Any help would be amazing!!!!

Answer:Mouse and Keyboard stop working after windows loads!!!

do they work in safemode?

2 more replies
Relevance 76.67%

Optical HP mouse and Microsoft keyboard work fine reading a page. Newspapers on line or PDF document off line until I stop using the mouse or keyboard keys to scroll while reading.
I load a full screen document then start to read.By the time I have read about half the page both Mouse and keyboard stop responding until I hit a mouse button.
None of the navigation keys work till mouse button pressed. Scroll wheel does not work till mouse button pressed.
Problem has only been with me for a couple of weeks. No changes have been made and in fact i just did a Recovery in hopes that would solve the problem.
Problem is a pain but beyond that everything else seems alright.
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz, x86 Family 6 Model 15 Stepping 6
Processor Count: 2
RAM: 3574 Mb
Graphics Card: Intel(R) G965 Express Chipset Family, 256 Mb
Hard Drives: C: Total - 229616 MB, Free - 56805 MB; D: Total - 8831 MB, Free - 436 MB; J: Total - 305242 MB, Free - 172725 MB;
Motherboard: ASUSTek Computer INC., Buckeye, 1.05, MB-1234567890
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled
 

More replies
Relevance 76.67%

Hi there,

I uninstalled Intel Smart Connect Technology after experiencing a BSOD that seemed to be caused by a related driver. When the uninstallation tool asked if I wanted to restart now/later, I chose to restart now, which was followed by another BSOD.

Now I can boot into Windows just fine but neither my mouse or my keyboard are working. They work in the BIOS but as soon as Windows is loaded, they stop functioning. I've tried resetting my CMOS but this did not solve the problem. I've also checked that they are enabled in the BIOS.

I would try a system restore but Windows 8 doesn't seem to allow me to boot into repair mode without actually going into Windows first, but I can't do it from Windows because of my malfunctioning peripherals.

I can't use the Windows 8 installation disc to repair because as soon as the message that says "Press any key to continue" comes up, my keyboard stops working. However, it seems I can force the PC to boot from the CD which after a bit of a wait gets me to the Windows installation screen, with my only option being to completely reinstall Windows.

I'd like to avoid that if possible. Does anyone have alternate solutions?

Edit: Obviously I cannot post the minidump files so I'm sorry for not following the posting rules to the letter :S
Edit2: I am able to enter Windows Repair Mode with the Installation disc, but there is no option for Safe Mode and when I attempt to System Restore, I get this error message: "To use System Res... Read more

Answer:Keyboard/Mouse Stop Working After BSOD only in BIOS

Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

Try starting the system and then shutting it down by using the power button to turn it off.
Try it 3 times and see if that will allow you to get into the repair options.at

What happens when you reboot and look for the option to select an operating systems?
What other options do you have for the repair/restore/reset/refresh?

3 more replies
Relevance 76.67%

I have a rather annoying issue when I switch user, the mouse and keyboard stop working. I have to remove and reinsert each time to get them working again. Happens immediately after switch user, and then again once logged in as the new user. Some details on the hardware.

Mouse: Logitech M305
Keyboard :Logitech diNovo Edge with BT receiver
Motherboard: Asus Z87 Plus
OS: W7 Ultimate x64

These are USB 2 devices plugged into a USB3 port. Latest USB 3 driver is installed.

I have the PC setup to auto login after reboot and the mouse / keyboard work fine.

Any ideas or suggestions on why this is happening and how to fix it?

Answer:Mouse / Keyboard stop working after switch user

Can you plug them into USB2 ports? There's no real reason to plug them in to USB3 ports, and it's better to have mouse and keyboard in USB2 ports because they don't require drivers like USB3 does, which can cause issues like this.

9 more replies
Relevance 76.67%

Hello Forum,
I am working on my mom's PC as she is having major problems.
I'm guessing the recommended solution is going to be a complete new installation when I describe the problems :-)
 
She has had a few credit card numbers stolen/used and her e-mail was compromised.
Windows Defender was disabled and I could not enable it, but now that is fixed (it is again disabled, but this time by the Anti-Virus Program and not the malware). Internet Explorer could not open websites as it always said that the security settings were blocking the website.  Because of these errors, I removed a lot of malware with ADWCleaner, Emsisoft, and Malwarebytes. I'm not convinced I got it all though.
 
The remaining problems are that the PC is extremely slow, the mouse and keyboard randomly stop working (multiple wired devices tested), and random Ads pop up on websites (from AdChoice and WebAds) that should have no ads.
 
The speed of the PC is not of interest to me in this post, I can get to that by cleaning up the startup applications etc.  But I am guessing it will speed up once all malware is removed.
 
Now the PC info:
Windows 7 Home Premium 64 bit
GFI Software Vipre Anti-Virus 2014
 
I hope that's enough info to get us started on a solution!
 
Thanks in advance,
Dave

Answer:Pop-up Ads on Websites - Mouse/Keyboard randomly stop working

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Up... Read more

12 more replies
Relevance 76.67%

Not completely random. I hope I'm able to finish this before the keyboard stops working.

It starting happening a few weeks ago. I bought a new mouse, but that started freezing up as well. I haven't had any problems yet, since I plugged it into one of the front USB ports. But, I won't be surprised if it happens again.

The times my mouse has stopped working have been after I click the administrator account icon when I sign into windows 7. Once when I double clicked to open firefox, and other times it just plain stops working for no apparent reason. Tonight, while I was using my keyboard to type. I typed an e, and noticed it made about 7 duplicates of that letter before the keyboard stopping working. The other time a few minutes ago it just stopped for no reason.

I see in device manager, I have only HID compliant mouse and HID keyboard device under keyboards and mice and other pointing devices.

However, there are a lot of duplicate entries under the USB controller tab. There are some under the Human Interface Devices tab as well.

More replies
Relevance 76.67%

My USB keyboard, mouse, and headset stopped working at first until i restarted, and then restarts took longer, and than the mouse and keyboard wont work at all after numerous boots into windows. I have mouse keys enabled and a PS/2 keyboard so I was/am able to navigate to try and fix things in windows, but its a pain. Oddly my USB wifi antenna (plugged into the top) works fine, but my headset plugged into the back does not work. I have tried plugging my mouse and such into the front, but that does not work either. I have tried a hundred and one things, and for a few days they worked (until an update) and i am at this point of making a thread rather than reading a hundred. I have already tried several different restore points to no avail, and I did not back up an older one from before (big mistake). I believe my system specs are on my profile but if you need them I will reply with them as soon as I can. I hope you can help me to fix it or i may have to take it into the repair shop . Thanks in advance -Justin

Answer:USB keyboard and mouse stop working in windows, but not Ubuntu.

Did you do something that triggered this or can you remember any specific event that caused any issues?

When you say it works in Ubuntu but not Windows, is this the same computer?

If its not the same computer, does the mouse/keyboard work when you plug it in to the USB port containing your wifi dongle?

For help with USB problems see: USB Driver - General Fix for Problems

Assuming this isn't a USB problem, try to uninstall your mouse/keyboard drivers and reinstall them
How to Uninstall a Mouse Driver on a Computer | Chron.com

5 more replies
Relevance 76.67%

I recently broke down and decided to try Vista with an open mind (and I have to say, so far it's not quite as bad as I remembered). The problem is, I'm finding it to be very unstable and "flaky". I've been working on a dual boot environment today consisting of XP professional x64 which all ready on system, and I partitioned off 100 Gb from my primary hard drive for Vista Ultimate x64 (installed behind XP; which I know isn't ideal but I didn't feel like completely redoing my system today and putting two OS's on).

Anyway, let's cut to the chase...

I've been struggling with instability all day and weird occurances that I'm not used to. Pretty much 50% of the updates i applied led to some hassle which I had to go back and undo. The final straw (which brought me here) was when I installed service pack 2... It seemed to install just fine, but when it rebooted and came back up I had no mouse, keyboard, and oddly enough wallpaper which is where I stand now...

From there I tried a few things. First I tried to repair the boot sequence, no luck. Then I tried to do a system restore from the boot/install disc but apparently my restore points were destroyed as well. I tried to manually install some keyboard/mouse drivers but I didn't really know what I was doing and as such, it didn't work either. I triple checked the bios, and checked with my XP environment and so it's not hardware or the bios, it's limited strictly to the Vista boot sequence. If I boot with a rec... Read more

Answer:Keyboard and mouse (both PS/2) stop working when Vista64 sp2 loads.

Every time you boot XP, your Vista system restore points are deleted. Try running sfc /scannow at a command prompt, and then scanning for rubbishware with malwarebytes and superantispyware.

Also check device manager for any old drivers highlighted by a yellow exclamation point, and update your drivers as well. Finally run the memory diagnostic and check your hard drive fore errors with chkdsk via properties of your hard drive, tools, check now and tick both boxes and apply. Reboot.

At the end run glary utilities, and all of the clean up and repair options in the modules tab.

1 more replies
Relevance 76.67%

First of all, sorry for my bad english.

This is not the first time I've faced this problem. This problem occurs after I installed "Samsung USB driver". It works on the BIOS and when the windows logo comes out, both devices will stop working. I can normally enter BIOS and safe mode (but both devices still dont work in safe mode after enter the desktop). Heretofore, I randomly solved the problem by changing the USB slot while windows starting up and its started to installing new device for both devices. But now, it doesnt work anymore and force me to make a forum. I dont have any extra mouse or keyboard even windows cd. Ive tried all solutions, clear cmos, changing usb port, changing usb setting on bios.

Answer:Mouse and keyboard stop working after windows startup

Hi,
Could you please post the exact model computer and if the mouse and keyboard are the ones that came with the computer or not please the models of them as well
Wired or wireless....
Cheers.

9 more replies
Relevance 76.67%

So I've been having this problem for about two weeks now.  I don't think I've noticed this before and I am not sure what is causing it. First off let me put in the specs for my computer I'm running - HP Pavilion HPE h8-1070t CTO Desktop PC with Windows 7 64bit.  I'm having issues with my umb mouse and keyboard.  They work on my laptop without error.  I'm also using a USB wired headset... I'm throwing this in because it might help in trying to figure out whats going on.  The problem happens when I'm running a gaming program.  I can't exactly say when it happens because it seems random, but when it happens, my mouse and keyboard stop working.  The computer runs smoothly and all processes seem to run normally.  I sometimes run firefox as well using pandora, and pandora still runs when this happens... thus nothing is stalling besides my keyboard and mouse.  In addition, my USB headset still responds (although I use a push to talk key from the keyboard, so I can't talk on the headset).  Just some additional information.  When I unplug my keyboard / mouse.  I would typically hear the sound telling my that it was unplugged.  When this bug happens, I don't hear any sounds of that sort when I unplug / plug in my USB devices.  All other sounds are running though (such as pandora, game sounds, etc).  Let me know if you have any solutions. Thank youPeter

Answer:Mouse and Keyboard hang / stop working at same time

Kagerou313, welcome to the forum. Here are some guides for troubleshooting USB problems: http://support.hp.com/us-en/document/c01893385 Give them a try to see if any of them help solve your problem. Please click "Accept as Solution" if your problem is solved. 

9 more replies
Relevance 76.67%

my pc works fine, until i insert my wireless card into one of two available slots, then both mouse and keyboard stop working, thought it might be conflict because both are wireless, but it happens with usb ones too.. ?

Answer:why do my mouse & keyboard stop working with card plugged in

is this a pc or a laptop?Some HELP in posting on Computing.net plus free progs and instructions 7 Golds

3 more replies