Computer Support Forum

windows won't recognize cd-rw and/or dvd drive

Question: windows won't recognize cd-rw and/or dvd drive

I have a DVD drive and CD-RW drive, with the DVD drive being the master and the CD-RW being the slave. I've had these two hooked up together since March and they have been fine. However, recently I have been having problems with both drives.

Lately my CD-RW has not been detected by Windows upon booting up. Sometimes the DVD drive isn't detected as well. As I type this, Windows isn't detecting either one.

Is there any way I can fix this so both of them always remain detected? It really is annoying to boot up a computer and not be able to use the cd drives..

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Preferred Solution: windows won't recognize cd-rw and/or dvd drive

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Answer: windows won't recognize cd-rw and/or dvd drive

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My internal CD-DVD drive worked perfectly on Windows 7 until I upgraded to
Windows 10. if I insert a CD nothing happens. The drive isn't shown anywhere when viewing drives of the computer. Also, my backup drive E: isn't recognized either.
My Seagate manager tells me that no drive is connected.

Answer:Windows 10 doesn't recognize CD-DVD drive nor Seagate backup drive

Open command prompt and type "diskmgmt.msc" and press enter. Under disk management, do you see your CD drive and your E: listed without a drive letter?
Please register and answer these questions for someone to assist you better.

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I recently installed windows 7 home premium 64 bit, previous OS was Vista home premium 32 bit. My desktop is an HP pavilion d4650y.

I have the OS loaded on my main HD which is a SATA.

HD & DVD drive worked perfectly before on vista. I tested both devices on another pc with XP and they work fine. I've triple checked the connections but still the devices are not recognized by win7. I've also tried renaming the HD & changing the drive letter, but still no luck.

Both drives are connected to a PCI E card, and are set to cable select, on separate cables.

In the BIOS both drives show up.

In disk management they do not show up at all.

My HD is a western digital 250 gb EIDE, and the DVD drive is a IDE Pioneer DVD burner (secondary disc drive).

Any help would be appreciated.

Answer:Windows 7 won't recognize IDE Hard drive & DVD drive

What drivers did you install? Did you install the necessary drivers for the PCIe card?

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My PC won't recognize my CD ROM drive

Answer:Windows 7 won't recognize my CD ROM drive (D:)

It may simply need to be replaced. They don't last forever.

Have you checked to make sure all the cables are still connected on the inside?

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Windows XP (on my Sony Vaio computer) will not recognize a DVD-RW when it's loaded in my drive. I receive the message "Please insert a writeable CD". I've tried a few things, but to no avail so far. (I did try a hotfix from Microsoft which did not do the trick).
Any ideas ? Thanks !!

Answer:Windows XP will not recognize DVD-RW in drive

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When I insert CD the light goes on and it appears to be working but doesn't and doesn't show up in My Computer?

Answer:T-30, Windows XP does not recognize CD drive?

Delete the UpperFilters and LowerFilters as per this guide. Let us know if this helps.

\\ I do not respond to PM regarding individual tech support. Keep discussions in the forum for the benefit of others //

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I just installed a new DVD/RW drive, but Windows isn't seeing it. It only sees it as a CD-ROM drive. All the cables are plugged in properly. I tried Add Hardware from Control Panel and trying through Device Manager, but no success. Usually Windows should recognize it when new hardware is installed.

Could someone please help?

Answer:Getting Windows to recognize new DVD drive

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I'm running windows xp pro on an Athlon XP 3000+, Chanitech 7NJL6 NVIDIA Socket A ATX Motherboard. I have both a Panasonic LF-D521 Dvd burner and some type of generic 52X CD burner.
I used both CD drives to install windows and office and all that stuff, but didn't put in the CD drivers yet. I didn't use either drive for a few days and I noticed that Windows is not recognizing them at all. On My computer neither drive is listed. When I put a CD in and try to boot off them nothing happens. When I disable the driver and reconnect them, windows detects them but I get this message in the device manager 'Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)' I have the drivers on CD, but of course I can't get them off of it.
Does anyone have any ideas of how to fix this problem?
Glenn Smith

Answer:Windows won't recognize my CD or DVD drive

Yes. Open up device manager. Look under CD/DVD drives and find the model numbers. Search on Google for the "firmware" you need for that model number.
Download the firmware and update as neccessary.

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I was trying to back up my files on DVD's using Norton. Got error message that says windows cannot recognize the drive. I went onto Norton's chat room and the tech remotely tried to fix it and said the problem is with windows, not Norton. How do I correct this problem? I wanted to back up all of my files and it the drive cannot be accessed.

Other than that, the drive does play DVD's. It is just the windows interface that is the issue. Help would be greatly appreciated. I do not want to risk losing all of my files.
Thank you.

Answer:Windows does not recognize DVD drive

Right click on MyComputer. Select 'Manage'>Disk Management. See if the drive shows up there and assign a drive letter to it.
If that doesn't work right click on My Computer>Properties>Hardware>Device Manager>Dvd/Cdrom Drives.
Right click on your drive and choose 'Uninstall'. Restart and let XP reinstall the device.

See if Windows now recognizes the drive.

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Please help. I'm putting together a computer and my operating system (Win 98SE) won't recognize my DVD as a drive. What do I do?

Answer:Need Help - Windows won't recognize DVD Drive

Did you install the driver and reboot?
Does the system BIOS recognize the drive?
Is the DVD drive on the secondary (port/cable) by itself?

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My BIOS can recognize my DVD drive but when I go on windows, disk management won't recognize the drive.
Neither will device manager. There isnt even a section for DVD drives in device manager unless I install daemon tools then it will only show the virtual drives.
But my BIOS shows the dvd drive and I even installed windows 8 using a cd.
So I know the drive is plugged in and working.
Windows 8 just doesnt want to recognize it.
I tried installing the drivers for it from toshibas website. All that did was make my computer run automatic repairs and then made me restore my computer.
So I dont really want to try that again.
When I show hidden folders and files and drives then Windows explorer will show Removable Disk D:
But when I put a cd in nothing happens.

Toshiba Satellite L355D-S7829

Answer:Windows 8 won't recognize DVD drive?

Removable Disc D: is Daemon tools virtual drive.
Try the Microsoft FixIt: Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

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I have been having a problem with my CD/DVD drive. One day several months back (in May) my laptop (a Compaq Presario F750) just stopped acknowledging the existence of my cd/dvd drive. When I ran the program from Microsoft that troubleshoots issues like this, it just tells me that my computer doesn't have one attached, even though when I put a cd in the drive, I can hear it spin.
Until recently, I have just been living without the drive, believing that it just broke or was misaligned or something, and I was putting off getting a new one. However, last weekend, my hard drive crashed. We were able to rescue all of the info from the hard drive, but had to replace the drive. Somewhere in the process of all this, the CD drive started working again! We were able to get the new hard drive in, then install Windows 7. CD drive was working for a day or so after that, was able to install Office, and a couple of more programs. Then something happened and the computer crashed again. I had to do a system restore to get Windows to run again, and then everything I had loaded on CD from the previous day was gone, and the CD drive was dead again. Same thing, Windows fails to recognize its existence.
We had an old, dead, laptop with a compatible CD drive, so my husband swapped them. The "new" old drive has the exact same problem.

We are unable to figure out if we have 2 broken CD drives and a new one would fix the problem, or if there is some issue with Windows causing it not t... Read more

Answer:Windows 7 won't recognize CD/DVD drive

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I have an older model Western Digital 1 TB external hard drive.

The model and serial are as per the attached image.

I can't get my Windows 10 computer to recognize the drive.

I have two more recent Western Digital external drives, and the computer recognizes them with no difficulty.

Any suggestions?

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I have an older model Western Digital external drive.

When I plug it into Windows 10, nothing happens.

I have two other WD drives that I purchased later. These show up perfectly, and I have no trouble accessing the files on them.

I am uploading an image that shows the model and serial number of the drive I am not able to access.

Do I need to download "drivers" for this????

How can I access the files?


Answer:Windows 10 not will recognize WD drive

Hi there,

- Are you connecting this Western Digital(WD) hard drive to your computer via USB? If so, try to connecting the USB cable onto another USB port.

- When you have the external hard drive connected to your computer, go into the "Device Manager" look for any exclamation marks. If so, list which hardware section is this exclamation mark is listed.

- Reboot the computer with the external hard drive connected and then go into the BIOS. In there, see if the BIOS recognizes the hard drive.

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I am trying to install a second hard drive on a IBM intellistation 6898. The bios of the computer recognizes the second drive but when I go to windows NT it does not recognize the second drive.Could anyone give me any suggestions on how to handle this problem.



Answer:windows nt does not recognize second hard drive

have you installed the latest drivers?

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I have an external HD, it works fine for me at home, but won't show up in windows on either of the computers I tried it on at work. The drive is an Acom Data, the computer at home is Windows XP Pro SP2, computers at work are Win XP Pro SP2 and Win 2K. I am hooking the drive up through a firewire 400 connection. Any help would be greatly appreciated.

Answer:Windows won't recognize external drive

Perhaps the computers at work need a specific firewire driver to work with your device.
Do you know if the firewire connections on the computers at work - work?

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Hey guys,

Updated to windows 10 today. Had to do a clean install on a new hard drive. Now that it seems I have everything settled, for some reason my disc drive doesn't show up in the file explorer. It obviously worked as I installed Windows 10 onto the hard drive since it was off a disc. Is this some sort of issue that'd be resolved by updating drivers/getting essential Windows 10 downloads for clean installs?

Thanks in advance.

Answer:Windows 10 won't recognize my disc drive?

hi put a disk in the drive does it show up then? on laptop here at work a disk has to be in drive to show up in exployer

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Hi I formatted my flash drive with HD low level format tool and now Windows can't see it it knows it is there but it doesn't show up I want to format it again to fat 32 but I can't thanks.

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Tried to use a 64G flash drive for a backup. Windows 7 recognizes 32G drives but doesn't 'see' the SanDisk or PNY drive. Tried fixes I found on the internet, such as using Disk Management, trying various USB slots, but nothing has worked. Has anyone solved this problem? Thanks.


Have you tried these suggestions? USB Device Not Recognized in Windows 10 / 8 / 7 USB Devices not working in Windows 8.1 / 10

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So I bought a new WD caviar blue 500gb from newegg. I know that Sata II is hot swappable.

Anyway, I plug it into the psu and you can hear it spin up and it vibrates a little. Gets hot after a while. So it works.

Can't get it to be recognized in Windows after plugging it in to the mobo. Tried it on my good computer (Vista HP 64) and my old one (XP MCE 32)

Defective drive or am i an idiot.?


Answer:Windows won't recognize my new hard drive

Have you formatted it? New HDD's come in RAW format, which is not recognized by Windows or any other OS. Go into Start > right click "My Computer" (or 'Computer' in Vista) > go to "Manage..." > click on 'Disk management' on the left-side pane > now find your 500GB drive on the right side pane when it loads > right click it and choose to format it/create a new partition. Make sure you do a full format since its a new drive.

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windows 7 does not recognize my flash drive, it thinks it is a cd and looks for audio files on it.I have tried all 6 usb ports and get the same thing.When I use them on a computer with windows xp, I have no problems.

Answer:windows 7 does not recognize my flash drive

HiDo you have any other spare USB FLASH DRIVESin order to check wether your Windows 7 does or does not recognize them too!?

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I just removed my DVD-ROM and replace it with a new CD-RW. The problem is that windows does not recognize my CD-RW and ZIP drives. THey don't appear anywhere in "My Computer". However, during boot-up, both devices appear as the secondary IDE master and slave drives.

When I checked the Device Manager, there are exclamation marks on Primary Ultra ATA Controller and Secondary Ultra ATA Controller. I have reboot the computer into Safe Mode and removed the Intel PCI Bus Master IDE Controller. Hoping that the next time I boot the computer, Windows will rectify this problem. Turns out that Windows detected new hardware and installed a suitable driver. But I still can't get the computer to recognize both CD-RW and ZIP drives.

Can someone please help me???


Answer:[SOLVED] Windows does not recognize CD-RW and ZIP drive

Found the solution to my problem. I downloaded the updated drivers from the motherboard manufacturer's website and install them. After rebooting my computer, both ZIP and CD-RW appears miraculously.


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After installing Windows 10 (I had 7 before), my computer does not recognize the D: Drive at all.

I have a Lenovo H410 Desktop (Lenovo Windows 7PC).

My scans show that all my drivers are updated, but there does not seem to be a driver for the disc drive.

Is that what I am missing? If so, could someone suggest where I obtain it? I have tried the Lennovo website, but am having some trouble getting to the drivers.

Thank you.

Answer:Windows 10 does not recognize Disc Drive

Hi, what do you see if you
a. From the Cortana search box or a Run box execute diskmgmt.msc?
b. Use a partition manager boot disk?

(It might be helpful if you could complete your system specs- thanks)

Have a look at this- might be relevant (it probably depends how you have determined Windows does not 'see' your drive):
Drives in Navigation Pane - Add or Remove in Windows 10 - Windows 10 Forums

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I have 2 Lacie External Drives which work fine on one of my PC's running Windows XP. However, they will not install on my other PC also running Windows XP. This other PC also has problems with some memory sticks. Windows Update is up to date.

I am using the same cables and I have power to the drive. I am plugging into rear USB ports on my tower.

When I plug in the USB I get a message for new hardware detected. Windows goes through the process of installing new hardware and when complete I get a message telling me that the item was not installed. The drive does not appear in Windows Explorer.

If I go to Device Manager the drive appears with a yellow question mark.

Help would be much appreciated.

Answer:Windows will not recognize External Drive

This -> is the 'stock' response to your issue.

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DVD maker (also Polorid's my memmories suite) does not recognize my DVD/CD drive. However, the drive IS recognized when playing a DVD commercial movie and it IS recognized when I insert a previously recorded CD disk. The drive is NOT recognized in Windows Explorer when I insert a blank DVD or CD disk.

Device Manager states the DVD/CD-ROM drive is working properly.

It is labeled:HL-DT-ST DVD-ROM GDR8163B

I experienced the same problem when usxing Win XP. I have upgraded to Windoes 7. Anyone have a solution?

EBrown Nov-12-09

Answer:Windows DVD maker does not recognize the DVD drive

Go back into Device manager and uninstall the DVD drive.

>>Then restart your computer immediately. That should fix the problem. Otherwise you can get back to us.

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Hi I am building a computer fort the first time and I am having trouble getting Windows 7 to recognize my hard drive. My har drive and mother board are as follows:

Hard drive-Seagate Barracuda 7200.12 ST3500418AS 500GB 7200 RPM 16MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive,
Mother Board-GIGABYTE GA-870A-UD3 AM3 AMD 870 SATA 6Gb/s USB 3.0 ATX AMD Motherboard
So when I go to install windows 7 I eventually get to a screen where it ask for an install location, unfortunately it doesn?t seem to recognize my hard drive. It gives me an option of installing driver so I went to the gigabyte website and downloaded the drivers that it said I required. I believe there was an ACHI driver and a Raid driver. After I stalled both of these drivers the hard drive still was not detected. One strange thing I noticed was that when I browse for a driver my hard drive is listed as a place I can search. I then proceeded to the Bios to try and match the drivers.
The hard drive is detected in the Bio. When the HD is set to IDE my BluRay play is able to read the windows install disc. But windows won?t recognize my HD. If I set it to ACHI or Raid I can?t seem to get the windows CD to load. Do I need an IDE driver?
Out of frustration I tried installing a windows XP to see if it would be able to recognize my hard drive. It seemed to load on the hard drive fine but entered this weird loop where windows would install itself but wouldn?t actually load as the operating syste... Read more

Answer:Windows 7 won't recognize my hard drive

Your HDD needs to be formatted to NTFS in order for Windows 7 to recognize it. This option to Format is available in the installation Menu. Please read this tutorial and see if you are able to format your HDD during the installation.

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My fresh install of Windows XP will not recognize the hard drive in my 3000 N200. When I install Vista it goes right on. I performed a complete wipe of the hard drive before trying this and I have tried it 5 times getting the same error message each time. Windows can't find a hard drive.

Answer:Windows XP won't recognize hard drive

You have to go into the bios and disable the SCSI interface and set it to IDE. Windows XP doesnt come with prepackaged SCSI drivers. Had the same problem on my n200.

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This my set up AMD A10-5700, Silverstone SST-PS07B - System Build - PCPartPicker

Windows tech support confirmed it was not a software problem. Here's where I stand. Before just now, the disc drive would open, the power light would come on, and it would take discs, but Windows would not acknowledge that I had a disc drive.

So I opened it up and saw that the power and sata cables were properly in place, but I gave it a different output from the power source, and put the sata cable in a different slot on the motherboard.

NOW, Windows STILL doesn't acknowledge my disc drive, and the disc drive very quickly closes on it's own without the button being pressed.

I've actually had this problem for a year now, it's just that I've RARELY had to use discs until now. Funny thing is though, I'm pretty sure I installed Windows 8 using this disc drive.

Can anyone help? I can take pictures of the insides if it helps.

Edit- I tried downloading this, but it says "error, no disk drive detected"

It's like Windows doesn't even acknowledge it's existence.

Answer:Windows does not recognize my disc drive.

Did you set up the drive for BIOS to boot from?

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I have a Samsung SE-218 External DVD drive, and I cannot seem to access it in Windows 8.1 (though I have not had a chance to try it on any other computers yet, so there is always the possibility that something is wrong with the drive). Whenever I plug it in the light comes on and it will spin the disc for a bit, but nothing shows up in File Explorer or in Device Manager.

I've tried the command prompt command noted in this thread with no luck:
How to make empty ODD show? Registry edit?

Any ideas?

Answer:Windows 8.1 doesn't recognize USB DVD Drive

Hi there
Try plugging it in BEFORE booting your system ==> check USB settings in the BIOS you might have to enable USB in Legacy mode depending on the USB drive.

Unless the computer is REALLY OLD the BIOS should recognize it as a BOOT device too -- try booting anything from it --if you haven't got a bootable CD program download something free and simple like GPARTED and just see if the CD / DVD boots.


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I had a hard drive which I wanted to reformat. So I back it up and went did a "quick format" on it.

At that point my 4tb which showed 3.6tb reformated to 1.63tb.

When I go into disk management Windows which previously saw 3.6 of 4tb only sees 1.63tb.

So I started over from scratch.

I deleted the volume, initialized the disk to GPT and but still all it sees is 1.63.

I have two storage drives on this computer and my other storage drive is recognized as 5.45tb on a 6tb drive, so it's not an issue of Windows not being able to recognize the drives.

It's not that it's not formatted properly as it is initialized to GPT.

Out of curiosity I went into Linux with a live usb stick and used GParted. I was able to see the full allocation on the disk and I formatted it in Linux.

Upon exiting Linux and going back into Windows, NOW Windows shows me the full 3.6 capacity. However other partition managers like Easeus, or MiniToolPartion now report 122% capacity .

I figured I could just use it since Linux seem to get it formatted correctly, however since it will be used for storage I was a bit nervous and still don't understand why Windows which once allowed it to be formatted correctly won't let t.

I also checked the drive with the SMARTS tools by Western Digital and they found the drive fine and report 4.0 as the capacity for the drive.

I thought perhaps a driver issue, but it just then the other drive is fine and so was this one previously.

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I bought a new hard drive today, a Western Digital OEM Cavier 80gb SATA hard drive.  I currently use 2 IDE hard drives, a 6 gb for XP as primary master, a DVD burner as primary slave, and a 80 gb in secondary master.  I use an Asus A8v-vm mobo.My problem is that my bios recognizes the hard drive when I go under hard drives in the BIOS, but Windows does not recognize the new drive.Anyone got any help?

Answer:Windows XP won't recognize new hard drive

You need to press F6 at the beginning of the installation and when prompted, provide the SATA driver diskette so setup can see the drive.

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Motherboard bios set to boot from optical drive. BIOS of motherboard recognizes optical drive. Windows XP does not recognize optical drive .Computer will only boot to Windows.
How can I get optical drive to work to repair or reinstall Windows XP?

Answer:Windows does not recognize optical drive

Did you change the boot options in the BIOS...making the optical drive the 1st boot device, then saving the changes in the BIOS?

System manufacturer and model?

Are you using recovery/restore disks to attempt the install?


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My 1.5TB USB( using the EZ-dock adapter) drive is about full, and I'm looking at a 3GB drive to replace it. My system is a Netbook with USB 2.0 as the only external drive interface so that limits my options considerably if I want to keep it to something I can throw into my suitcase easily when travelling.

Could someone verify that Windows 7 32bit will recognize it?

Answer:Will Windows 7 32b recognize 3GB External USB Drive?

As lond as you make it a gpt disk and not an mbr disk it won't have any problem. You are talking about a 3tb disk right..

Convert MBR Disk to GPT Disk

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I am trying to install Windows 7 Ultimate Edition, 32-bit version, on my older PC. I got a virus, so I figured it was a good time to upgrade. I currently run Windows XP Pro. I have a PE845MAX2 motherboard. When I try to install it, I get to the screen where they are asking me where to install Windows 7. It does not recognize any drives, and asks me to browse for drivers. I have installed the SATA drivers ( I double clicked on the .exe driver file but saw no results), and disabled RAID in my bios. Still having the problem. Can you help me diagnose this problem? Thanks.

Answer:Windows 7 doesn't recognize my drive

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Hey, I'm almost done with the long process of building my first PC *confetti* and I need a little bit of help.
My Hard Drive is RECOGNIZED by windows but my PC isn't using it. See Below

Thanks again mates!

Bonus Benchmark (note this is @ 1080p + Extreme Settings)
Unigine Heaven Benchmark 4.0

Min FPS:
Max FPS:

Windows 7 (build 7601, Service Pack 1) 64bit
CPU model:
Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (3500MHz) x4
GPU model:
NVIDIA GeForce GTX 770 (2048MB) x1

1920x1080 8xAA fullscreen
Powered by UNIGINE Engine
Unigine Corp. ? 2005-2013

CPU-43 deg cel MAX
GPU-61 deg cel MAX

Answer:Getting Windows 7 to recognize my Hard Drive?

Are you talking about DISK0?

If so, you need to partition it first in order for Windows to be able to access it. Here is a tutorial:
Partition or Volume - Create New

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DVD drive not recognize by windows-8 after update

hi all

i installed WINDOWS-8 RP 64bit for trail on DG41RQ mobo
(as well as on other PC (DG31PR) where there is no problem).

all was well till i updated the intel chipset driver (Intel Chipset Device Software version

and the BIOS version (to RQG4110H.86A.0017.EB)

now the system doesn't recognize my LG DVD drive (HL-DT-ST DVD-RAM GH22NP20) , (also in device manger and also in SAFE MODE)
my BIOS dose recognize it and i CAN boot a live Win-XP from it.

i tried to roll back the IDE intel controllers drivers, but no change.

i have an IDE HDD as master, and the DVD Drive as SLAVE (recognized as such by BIOS).

my UEFI is desabled in BIOS (i don't know what it is actually).

(i have Activation Key (PRO) but i want to make sure all is well before activation)

please HELP

Answer:DVD drive not recognize by windows-8 after update

i have a similar situation with a lite-on dvd drive not being detected by win8, but it is detected by winXP and win7 on the same system so it is not a hardware cable issue. the funny part is that i used the dvd drive to install win8. i havent checked for a firmware update for the dvd drive yet though.

my thread from 3 days ago

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I have recently installed Windows 2000 on a new hard drive that I got. Finally, I have installed all my programs and the computer is working great. Recently, My friends computer crashed being unable to boot in to Windows, and needing to be re-formatted. I want to place his hard drive in my machine as a slave, and copy some files for him onto my drive, or else his files will all be lost. Windows 2k does not recognize the slave drive on start up, and I do not receive a drive letter for it. I set my friends drive to slave properly, and am sure that the connections are secure. Do you have any ideas, of how to get Win 2k to recognize the slave drive, Thanks,

Answer:Windows 2k not recognize slave drive

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I have a serial ata harddrive and a ultra ata/133 hardrive connected to a ecs k8t890-a motherboard. The bios recognizes my dvd drive but windows vista does not. Windows keeps stating that I need ATA Device drivers for my dvd drive. What can I do to correct this problem.

Answer:Windows Vista will not recognize dvd drive

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Early on in the Windows 10 update process, I was able to upgrade an HP Stream 7 and a Stream 11 to Windows 10. Both had the same 32GB RAM and nominal 32GB eMMC as the Stream 14 I am wrestling with. Both came to a point where they told me the device had insufficient space on its C:\ drive. In both instances I selected an external Micro SD drive, and off it went with the upgrade.
In this instance I cannot get past that point. I select the external drive (a 320GB external USB spinner) but it doesn't accept that or any other external device I offer it.
When I click "Refresh" it says that it needs 10GB on C:\ drive, and eventually says that the upgrade failed.
The computer has been wiped, and reset to factory spec for W8.1 with all updates installed. It has ~20GB on C, and 7GB in another partition, so even if I find a way to remove the partition it wont be enough.
I'm about to have to give up on this thing and just make the poor user run with W8.1 until further notice, unless some kind soul can give me some idea of how to get past this point.
Thank you!

Answer:How do I get Windows 10 update to recognize my external drive?

Maybe try a USB flash drive?

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I put in my CD's but the CD drive just ignores them! I checked Windows but it said that the drive was working properly. I tried rebooting and all differnt CD's but to no avail. How can i get it working again? or do I need a new CD drive.

Answer:My CD Drive won't recognize my CD's but Windows says it's working fine! HELP!

BE sure it is properly connected ,then remove from device manager and reinstall the cdrom drive.

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I was having some issues with my computer earlier in the year.  Due to this, after lengthy troubleshooting process, I decided to reset windows 8.1.  This didn't resolve my issue (ended being I needed a new keyboard).  This is just to give a little history.  Keyboard has been replaced and everything has been working well, except my dvd drive no longer recognizes discs.
I am on a Lenovo Ideapad s510p, running Windows 8.1 64 bit. 
I've tried updating the drivers. I've tried uninstalling it and rebooting.  Device manager says the drivers are up to date and the device is working.  
I'm at a loss and need help.  Any bleepers out there that can help me?  Any suggestions I can try?

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W7/IE8 & IE9 report no media in TSST corp CDDVD Writer, SH-S203B, SBO-4. However, on the same machine Nero 10 recognizes media and burns successfully. CDDVD Writer has latest firmware. Windows Update current. Computer>DVD RW Drive (D) > Properties > Hardware lists all three drives, 160 Gb Maxtor (Internal SATA HD), 500 Gb Seagate Free Agent GoFlex(External HD, USB 2.0) and TSSTcorp CDDVD Writer; should only the TSST be listed there? Device Manager reports drivers up to date, no abnormalities. Disc Management reports that "CD-ROM 0 is Online DVD." Disk Management > Properties > General reports TSSTcorp CDDVDW SH-S203B ATA Device, Location 1, Channel 1, Target 1, Lun 0 and that the device is operating properly; DVD Region 1. Disk Management > Properties > Volumes reports: Disk CD-ROM 0; Type: DVD; Status: Online; Partition Style: Master Boot Record (MBR); Capacity: 0; Unallocated Space: 0; Reserved Space:0. Disk Management > Properties > Driver reports: Driver Provider: Microsoft; Driver Date: 6/21/2006; Driver Version: 6.1.7601.17514; Digital Signer: Microsoft Windows.

Does anyone see anything in the described arrangement that would account for the failure to recognize media in the CD-ROM?

This is my first post. I hope I have posted it in the correct category.

Answer:IE 8 /Windows 7 Won't Recognize Media in CDDVD Drive

You didn't say if you're trying blank media or discs that contain data.

Windows won't show anything when you insert blank media, this is normal.

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I have a Dell Demensions 4600. I attempted to install a Maxtor OneTouch 4 Plus external hard drive. Upon installation I received a "windows could not load installer for HDC" error message. Once setup was finished, the hard drive is not visible under "My Computer". It is present in disk manager, and says that it is "healthy". I tried reassigning the drive letter, which did not work. The hard drive light is on, and it works when plugged in to another computer. So the problem must be with my operating system (Windows XP). I have service pack 2, and tried reloading my chip set. Can anyone help?!?

Answer:windows does not recognize external hard drive

most probably it is becoz an unsuccessful installation

troubleshoot page of maxtor
also this windows kb;en-us;q315346

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I have a Dell XPS 400 (XP media center) that I am fixing for someone. It gives the error message that HAL.DLL is not found. Usually I can fix these kind of problems without a hitch, however...

the windows Media Center installation CD does not recognize the hard drive. I can not run the recovery console or reinstall. I get a Blue screen stating that windows did not find any HDDs installed in my computer. I have a copy of UBCD4WIN that was made from an image of this same disk. Running UBCD4W I can access the disk, and ran HDTUNE which found no disk errors.

Any idea why this is happening? It is a SATA drive, and obviously the BIOS recognizes it.

Also, does anyone know of any utilities that may help me on the UBCD4win?
I tried just replacing the HAL.DLL file, but windows still can not see it.

Answer:Windows Install CD will not recognize hard drive

That worked great. If anyone else reads this needing help, I just downloaded the drivers from the dell support page and slipstreamed them into my XP disk using nLite.

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I just purchased a new desktop computer that has a UEFI bios. The DVD drive works fine reading and writing in Windows 8.1 but I cannot boot from the CD because it doesn't show up in the bios boot order list or anywhere else in the bios. Can someone help me?

Thanks in advance

Answer:UEFI does not recognize DVD drive but it works in Windows

it will be listed by model not cd/dvd

press F12 at the first boot logo and you will see a Sony, Toshiba or something

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I just completed building my own PC from scratch. I am trying to install Windows 7 Ultimate OS 64 bit. The Bios is recognizing my western digital Hard drive, but once Windows 7 tries to install it is not recognizing my Hard drive. It is asking me to install the driver for the hard drive. Is there some other setting I should be changing in the Bios to have the OS recognize my hard drive. What exactly is Raid and AHCI Sata Mode and should this be set to default. The Motherboard comes with a driver CD, but it says to install and OS 1st. Help ASAP would be much appreciated. Thanks.

Answer:Windows 7 Install won't recognize my hard drive.

One option Im sure some one will frown upon but it worked for me on my Lenovo T500 was to turn AHCI to Compatibility Mode and then try it. Otherwise you will need the raid/SATA drivers from your computer manufacturer on a flash drive to install Windows 7 (Press F6 during Setup start).

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Early on in the Windows 10 update process, I was able to upgrade an HP Stream 7 and a Stream 11 to Windows 10. Both had the same 32GB RAM and nominal 32GB eMMC as the Stream 14 I am wrestling with. Both came to a point where they told me the device had insufficient space on its C:\ drive. In both instances I selected an external Micro SD drive, and off it went with the upgrade.
In this instance I cannot get past that point. I select the external drive (a 320GB external USB spinner) but it doesn't accept that or any other external device I offer it.
When I click "Refresh" it says that it needs 10GB on C:\ drive, and eventually says that the upgrade failed.
The computer has been wiped, and reset to factory spec for W8.1 with all updates installed. It has ~20GB on C, and 7GB in another partition, so even if I find a way to remove the partition it wont be enough.
I'm about to have to give up on this thing and just make the poor user run with W8.1 until further notice, unless some kind soul can give me some idea of how to get past this point.
Thank you!

Answer:How do I get Windows 10 update to recognize my external drive?

Maybe try a USB flash drive?

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I just received my new G3 ZBook and it has 2 M2 drives, Toshiba 512 GB Z Turbo and Samsung 256 GB Z Turbo drives installed. I can see both in the BIOS so they are being recognized, but only the 256 GB drive can be seen by Windows 7. When I look at Devices in Windows, only the Samsung appears. It does not show up in Disk Management. Thanks for your help  

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I just reformatted windows and all i did was delete the c drive partition, and then install xp on that partition. This was all on a 80 gb hard drive that was formatted into 30gb and 50gb. windows is on the 50gb partition and it works now. But I had a 300gb hard drive before i reformatted which was just for storage, when i reformatted my computer i did not even touch the 300gb drive. But now if i go into xp it will show up as a raw drive as in not formatted. And the 300gb hard drive only shows up as 127gb. But it should show up as two 150gb partitions. If anyone wants me to clarify anything please ask. I really need this data back since its all my pictures and i have homework on there.

Answer:Windows will not recognize 300gb hard drive?

my friend had the same problem but he just formatted it and it was fine.... hook it up in another computer, maybe the only way to get your data back..

is it sata??? might have to install the drivers for it.

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I aligned the SSD before I cloned my boot drive to it using clonezilla, turned everything off and disconnected the original boot drive, configured the BIOS to boot from the ssd as first priority and it still doesn't recognize it as a boot drive.

Here's my specs
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X4 945 Processor, AMD64 Family 16 Model 4 Stepping 2
Processor Count: 4
RAM: 4094 Mb
Graphics Card: AMD Radeon HD 7700 Series, 1024 Mb
Hard Drives: C: Total - 152624 MB, Free - 48583 MB; E: Total - 305141 MB, Free - 16712 MB;
Motherboard: ASUSTeK Computer INC., M4A785TD-V EVO
Antivirus: Microsoft Security Essentials, Updated and Enabled

Answer:Tried cloning windows 7 onto SSD, won't recognize ssd as boot drive.

Boot from the original and show us a screen dump of a partition manager like Easeus Partition Manager that shows the partition details.
I take it you DID make that partition BOOTABLE??

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I was having some issues with my computer earlier in the year.  Due to this, after lengthy troubleshooting process, I decided to reset windows 8.1.  This didn't resolve my issue (ended being I needed a new keyboard).  This is just to give a little history.  Keyboard has been replaced and everything has been working well, except my dvd drive no longer recognizes discs.
I am on a Lenovo Ideapad s510p, running Windows 8.1 64 bit. 
I've tried updating the drivers. I've tried uninstalling it and rebooting.  Device manager says the drivers are up to date and the device is working.  
I'm at a loss and need help.  Any bleepers out there that can help me?  Any suggestions I can try?

Answer:DVD drive does not recognize discs after resetting Windows 8.1

Try the 'Upper and lower filters' fix.

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I have X60s Model: 17044JU
I have original XP installed.
My computer is very slow and I am trying to reinstall XP from my CD (and format HD so I clean everything).
When Windows installations blue screen shows up and loads drivers etc then it tells me that it does not recognize any hard drive.
I thought I may need SCSI or RAID drivers but since I don't have floppy I can not load them.
Any help how to install new XP would be appreciated.
Thank you
Moderator edit: Masked serial number to prevent mis-use.


Go to Solution.

Answer:Windows XP re-installation does not recognize any hard drive - help

go to bios menu switch hdd mode from achi to compatibility. 

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I recently reinstalled Windows XP becauses of some missing files. I had two working hard drives installed before the reinstallation. But now, only the primary drive shows. My problem is that the drive appears in the BIOS, but does not appear in disk management or explorer. I rechecked the BIOS 4 times and everything is the same as it was before, and I didn't touch the inside of the computer. I just can't get it to show up in disk managment. Please Help!

Answer:[SOLVED] Windows will not recognize my hard drive

Have you installed any of the windows updates since reinstalling?

What is the size of the drive that is not showing up?


Windows XP support for 48 bit LBA (needed for drives larger than 137GB) support is as easy as installing Service Pack 1 or 2. This enables support for drives larger than 137 Gigabyte.

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My hard drive portable did connect and functionnal on my laptop ASUS.

Suddenly it is not recognized anymore by Windows, it is not displayed in the Computer window Explorer.
The hard drive is not listed in Computer Management\Storage\Disk Management.

At the beginning, the flash drive was getting work after the reboot. But not now.

The hard drive portable is VERBATIM 1TB.

My OS :
- Windows 7 Professional 64 bits, SP 1
- I applied Windows Updates regularly. Last updates installed on 6-Aug-2013.

I did the following check :
- Connect the portable drive to other PC & LAPTOP. The portable drive is recognized and functional.
- For the laptop ASUS :
. Connect to other USB port. --> not work.
. In the Event Viewer :
. Check error in Applications/Microsoft/Windows/DriverFrameWorks-UserMode/Operational
--> oNLY 1 event and the message is "The Driver Manager service started successfully".
. Check error in Windows Logs/Application
--> 1 warning "LMS Service cannot connect to Inter(R) MEI driver
. Check USB Storage Device - Enable in Windows registry
. In HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\USBSTOR , Start value is 3.

Please help.


Answer:USB flash drive does not recognize anymore by Windows

Are you using "Safely Remove" when you un-plug it > >
Remove it from the ASUS...power down...plug it in when off and re-boot.

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I run Win XP Pro on a RAID 10 setup. I recently had a power failure and it turns out my UPS was bad. The RAID 10 setup was corrupted - one of the four drive's status was listed as degraded. Unfortunately my first step was to rebuild the RAID array. That took care of restoring the array to optimal status, but I now have to reinstall windows. Here is my problem: the windows set up disk will not recognize the RAID drive. I have it marked as bootable and have rebuilt the array several times without success. The initial installation proceded without any problems. I don't understand what is gioing on. Any thoughts? Thanks.


Answer:Windows set up disk won't recognize a RAID drive

You need to install the drivers early in the installation process. A prompt to press F6 will appear for about 10-15 seconds, but it doesn't stop the installation process. While it's there, you need to press F6 and have your RAID controller drivers handy to install.

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The internal HD i always use is SATA. I bought a raid controller for other purposes but it had an IDE slot on it so i decided to use the other spare HD i have (internal also).
I can boot off of it and see it in paragon and device manager,but it wont show up under hardware and devices,my computer etc.

Any way to fix that?

Answer:Getting Windows to recognize new internal hard drive

Used Paragon to assign drive letter.

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I don't really understand it. I initially used G-parted to partition my 250gb drive into a 100, 75, and 55. Then I tried installing Windows XP SP3 and it says it doesn't recognize them, so I deleted those partitions and made new ones (the same size though) and it asked me to reboot. After I rebooted it prompted me again with Press Enter to install Windows, so I do and it says some crap about how it doesn't recognize any hard drive plugged in. BIOS recognizes the drive and its size.

Answer:Windows Doesn't Recognize Drive After it Partitions It

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In an attempt to make more space for my media files, I created a new partition on my computer and simply moved all of the files from my previous 40Gig partition into my new 100Gig partition.
Everything was done using the built-in software that came with Windows 7 Ultimate.

Things went fine for a while, then I wasn't able to load my PC.
Fair enough, I reinstalled the OS.
It worked for a few hours, I installed all the updates into my system after the fresh install.
But when I turned it on in the morning, it worked for about 30 minutes and then I got a blue screen and it auto-restarted.

Now, I can't access Windows or even reinstall it.
The Windows installation disc doesn't recognize my hard drive anymore.
(It's an official disk that I got from my Dad whom works at a Microsoft partner company.)

Answer:PC doesn't recognize my hard drive, Windows 7 Ult x64

Boot from your Win 7 DVD into a command prompt.

Can you see the disk and drives there?

■At the first dialog window, press SHIFT + F10 key combo
■You will have a X:> command prompt
X: is a ram drive created by Windows 7.

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A friend of mine brought me a fujitsu siemens laptop (amilo pro) with a Samsung Sata HM060II hard drive that was not logging into windows xp. I ve put it into a usb case and run a virus scan on it that cleared the virus and the disk was working properly. When i logged in windows i ve notice so many spyware that i tried to format the drive immediately.On my friends laptop the win xp installation disk wouldnt recognise any hard disks so i ve tried installing it on the drive as an external usb drive from my laptop.The installation failed with a blue screen for hardware failure. I bought a new hard drive (Samsung SATA HM160HI) that i partitioned and formatted. ( primary, NTFS). Neither XP or Windows 7 installation recognize it. i can work on it from my laptop as an external usb drive. i ve run several diagnostic tools from my friends laptop with a boot cd and every software recognize it, give me details, scan it for errors. The bios even recognize it.
I need to install an OS on it!
any ideas or suggestions? i ve been working for a week on it. its getting exhausting.

Answer:Windows installation cannot recognize my hard drive

Is the hard drive seen in the bios? Is the SATA controller properly enabled and configured in the bios?

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"Simple Drive" is a USB connected mass storage device. Mine is a 400 GB drive.
It works fine in Win XP but not Win 10. Neither XP nor Win 10 showed a device driver has been installed.

Google can not find a site that has the driver.

Any help? Sure appreciated.

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I did try to find this topic with a few searches; I hope this hasn't already been covered.

I bought an external bare SATA II drive docking station (BlacX Duet) and a WD Caviar 2 TB drive to go in it. I'm using the USB cable interface to attach it to my Windows 7 Pro laptop (MacBook Pro on Bootcamp).

Drivers installed automatically, etc., no problems. I created a single primary partition on the drive and formatted it NTFS. No problems/issues in Win 7 using the drive.

My intent is to use this for backups on multiple computers.

Well, I attached the unit to my Dell Inspiron 1525 laptop running Windows XP Pro, drivers installed automatically. It recognizes the presence of the drive in Disk Manager, but it does not recognize the NTFS partition that I created in Win 7 on the other laptop.

What am I missing here, or what did I do wrong?

Answer:Windows XP Pro won't recognize external drive formatted in Windows 7

There is an older similar thread here, but no solution:

XP cannot access other drive with Windows 7 dual boot

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Hello all! I'm really hoping someone here can help me out with a problem, because it's driving me insane.

I just put together a new computer. Older hard drive (80GB IDE -- I'll replace that when I have money), but new CPU (Athlon II), memory (2GB DDR3), and motherboard (Gigabyte MA74GM-S2). The hard drive is slave to a master DVD-ROM.

Upon booting, the machine POSTs fine, both hard drive and DVD drive are recognized accurately.

Here's the problem. If I put in my Windows 7 Home Premium DVD, and try to install, it'll tell me it doesn't see any drives to install to. I get the Load Driver option and the Refresh option, with nothing in the box.

If I put in my Ubuntu CD, it boots up fine, sees the hard drive there, it'll even install to it without a hitch.

So, what are my options here, what can I do? Am I stuck with Ubuntu forever? I just want Windows 7 to install. I know it can, I had it installed on this very hard drive until this morning. What was my mistake, what am I missing?

Answer:Windows 7 Setup DVD won't recognize my hard drive; Ubuntu will.

If there is a linux partition will have to be deleted.the hdd set to master and the romdrive slave. Also the linux mbr will have to be removed and a windows mbr written to the hdd .Tools required partitioning tool

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Hardware in question:

Primary HDD: 1TB Seagate Barracuda ST31000528AS (7200RPM)
Secondary HDD: 3TB Western Digital WD Green WD30EZRX
I've been spending the last month attempting to build my first gaming PC. I'm finally at a place where the PC turns on and wants me to install Windows. So I've decided to take the secondary hard drive from my old PC (3TB) and make it my primary (and only) hard drive in my new PC, which I was told by many many PC enthusiasts that I would be able to do no problem.

The problem is: Windows 8.1 says the hard drive is not compatible, and must be formatted to NTFS. So I re-hooked the hard drive up to my old PC and attempted to convert it. But it turns out it's already formatted to NTFS! So if it's already properly formatted, why does Windows 8.1 say it's not the correct format? Do I need to erase everything on the hard drive and start from scratch? Because that is exactly what I was hoping to avoid!

One thing I noticed is that there is in fact a partition: one is 2TB, and the other is 740-or-so GB. But I don't know how to check if the partitions are formatted differently, if say the 2TB portion is NTFS and that's what I'm seeing, and maybe the rest of it is a different format. If there's a way to find out, I'd like to know.
An alternative to all this would be to use the primary hard drive of my old PC (1TB) and simply UPGRADE to Windows 8.1. But to do that, it wants me to restore that hard d... Read more

Answer:New PC build - Windows 8.1 won't recognize NTFS Hard Drive

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Hello Sevenforum, first thing thank you for taking the time to read this and help me out.

I'm recently having issues with my computer. I had a perfectly working Seagate Barracuda 3TB drive [D:] running with 1 NTFS partition for backup (HTML, EXE, MP4, RAR, OBJ, JPEG, PDF). For some reason i decided to change the file association of a *.Mov file to be opened with a MP4 player (vlc player in this case), this is when the problem occurred (i think).

Now my computer won't let me open executable files (on this drive only [D:] or even view JPEG the rest of my computer works fine, but this drive wont let me execute anything, view images or load any PDF. I get an error message like "the file can't be viewed/executed because it appears to be damaged or corrupted" in windows 7.

I've spent sometime on this forum (5) days reading through everything i can find about this issue. I noticed that the files that wont load don't have anything in the value field of property (right click property > Details > Value), the other files that i do load will have something written in this field.

After reading this forum i came to the conclusion that i have to some extend a corrupt Master File Table (MFT). So far i did everything before asking anyone. I ran CHKDSK d: /r , CHKDSK /f, checked if i was infected with a virus, looked at test disk, defrag, all in all they say my [D:] drive is running perfectly and there is nothing unusual (no bad sectors).

I looked at some data recov... Read more

Answer:Windows 7 wont recognize or execute files on (D): drive only

Here's an image of the properties of a non-working file

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I was looking at computer today that had some issues originally with wireless connectivity. The wireless dongle is a Quest design that comes with build in virtual drive that contains drivers. Once plugged in to any USB port it did not launch the virtual CD drive with drivers (It worked on my PC) thus I can not work the device.

I went to device manager and it turns out that the PC does not recognize (unknown device) the physical CD drive either (but I can boot from it). Out of curiosity I have plugged in my U3 enabled USB drive that has a virtual CD drive on it as well and it too wan an unknown device. In Vistas device manager they are all located under CD/DVD device section.

I have proceed to do a system restore the a time when the Quest wireless dongle worked, but after two separate attempts and waiting 20 minutes to restore I got "system restore was not completed, nothing was changed message.

And yes I have tried to disable/enable the devices and uninstall/restart the PC, even in safe mode and still nothing.

Any thoughts?

Answer:Windows Vista does not recognize CD drive -- virtual or physical

This sounds like a problem with drivers, as I suspect you don't know the history of this PC I would run through some basic checks. Follow this first guide to clean out any redundant drivers.

Then look in Device Manager, click on the View tab and select "Show Hidden Devices" see if there are any yellow warnings.

Reinstall all the chipset drivers.

Check in the Bios that the CD drive is recognised and enabled.

Run sfc /scannow and chkdsk /r from an elevated command prompt.

Let us know if you need a more detailed guide and state the make and model of the PC.

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My HP 510 - P024 does not find my WD 2.0TB Sata /64 cache WD 20Purx  WD Purple surveiillance hard drive. I think I was  close to get a drive assingned for it the other day and I left the page with the info. and I cannot get back to that page . But this is Windows 10 and this is nothing like windows 7 . This is a WD Purple surveillance hard drive . I got this on Ebay and when it stopped I emailed the buyer and he said to take it out of the metal box and connect it to a working PC with USB and I do this but cannot find it . I have been there where it says to right click and format the device .Maybe somebody can figure this out I cannot . Gene

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I"ve had a Simpletech external hard drive for a few years now, and it's worked great on every computer that's had Windows XP (it's a plug and play). However, I just bought a new laptop with Windows 7, and when I tried to plug it in to the USB port on it, it just told me "USB device not recognized." The power light comes on, too. This is a brand new computer, so I'm not taking it apart to reassemble anything, and the external HD still works fine on my XP computers, so I know it has to be something about Windows 7 it doesn't like.


Answer:Windows 7 doesn't recognize my external hard drive

Check your device manager and make sure that your USB drivers are up to date...

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I just purchased an HP Spectre x360 back in November - so it is pretty new! Suddenly this weekend, I began getting the BSOD. I've tried to reset my laptop and it won't allow me to reset. I've tried to restore to a system restore point and that still doesn't address the issue. Doing an "refresh" of Windows does not fix the issue. So I decided to ust nuke the whole thing and install a complete fresh version of Windows 10. I have a USP drive that is bootable with the installation ISO. I am able to boot to the USB drive just fine.  But when trying to do a clean install, my laptop will not recognize/find my internal hard drive, even though I'm able to boot to it just fine! The only drive it seess is trhe USB drive I'm using to boot from.If I do a "diskpart" when in Install dialog,  and list disk, it only shows the USB drive. No idea what's going on, but am literally at the end of my rope with this Spectre and Windows 10! I've never had more issues installing an OS in my life... If anyone has any insight/solution, it would be greatly appreciated!

Answer:Windows 10 Clean Install Will NOT Recognize Hard Drive

Have you tried booting to the recovery media that you should have created by now? Did you try the list disk command in DiskPart?   

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I just used DBAN (Darik's Boot and Nuke ( to wipe my hard drive because there were lots of unused partitions of various sizes and I didn't feel like trying to erase each one and combine them to one. So now when I try and install Windows XP it says it cannot install because there is no hard drive. Is there any way I can make that hard drive visible to Windows again. I'm pretty sure the hard drive isn't broken because I can install Ubuntu just fine and it recognizes the hard drive. Thanks a lot.

Answer:Windows XP doesn't recognize hard drive during installation

Sounds like you need to use the F6 option to install your drive controller drivers.

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Help! My OP isn't recognizing my hard drive.

I am working with Windows 7 Ultimate, and it won't pick up my external hard drive. When I do the steps above it says that its working properly, but it does let me have access to it. Please tell me what is the best way to keep from throwing my computer out the window?

Answer:PC doesn't recognize external hard drive Windows 7


Moved your post to its own thread as differnent OSes may need different fixes as well as different hardware drivers.

So did you complete all of the advice in this thread HERE and is exactly what you mention above in letting you have access or not allowing you access.

When I do the steps above it says that its working properly, but it does let me have access to it.Click to expand...

Is your Windows 7 fully upto date with all updates and hotfixes?

What is the make and model of External HDD?
Have you tried the drive in another PC and did it work ok?
Has the drive been working ok for a while and this is a new occurance of has this gone on since you have had the drive?
Was the external HDD formatted in a Windows XP PC originally at all and what File Format is being used (FAT, FAT32 or NTFS)?

What I would try is to delete the driver for the mass storage device in Device Manager (also while in device manager are there any devices with yellow ! marks and if so what) and to do this on the correct drive, dont have the USB drive pluged in, then in Device Manager open the Universal Serial Bus Controllers branch, then plug in the drive and a new hardware item will appear, likely a mass storage device, once this appears right click it and choose uninstall, then unplug the external HDD and reboot, then plug in the external drive and Windows will re-install* the driver

*only in the main if you dont have other missing device drivers,
&nbs... Read more

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Hi there,

I have Alienware m15x, which I purchased in November 2009. Recently I planned to format my HDD and install everything back again using included Alienware Respawn disc with Windows 7 x64 bit on.

The problems started at the very beginning. I mean, computer can't recognize this disc. It doesn't see it even inserted. I found some very small circle way scratches on the disc (never used, first time opened the cd cover).

Tried to reboot couple of times, with no effect, so I tried to copy this disc on other computer which detected and read this disc correctly. Copied disc inserted to my Alienware. At the first time, it showed me this disc blank, available to burn. After reboot showed this disc kind of correctly. Showed in Windows Explorer disc content. Then I reboot comp again, but didn't manage to boot disc. Windows launched and tried to read this disc. Since then, at all times it finds it blank disc, available to burn.

After all, I was going to try update firmware of the DVD drive. Downloaded from Dell site. App showed me that I have D500 fw, while the latest is D800. So I launched app to update it, but every time I try to do it program seems to freeze and doing nothing, while Task Manager shows it running. During this operation I get the following message:

"The firmware update process of this company is organized so that the entire upgrade process is completed after the PC is automatically rebooted. Therefore do not off the PC power supply by... Read more

Answer:DVD drive doesn't recognize Alienware Respawn DVD with Windows 7 on

Does it read all other discs? If so then you need to contact Dell/Alienware for a replacement disc.

As for the firmware, make sure to right click on it before running and choose to "Run as Administrator".

The issue could also be the result of the Virtual CD software you say you are running.

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First post, long time reader. Hopefully someone can help me with the following:

I just recently got a hold of an older PC that I wanted to use for test purposes with Windows 7. The problem is that the BIOS on the PC does not recognize the Hard Drive. Upon startup I get the following message:

Primary hard disk drive 0 not found
Primary hard disk drive 1 not found
Strike the F1 key to continue, F2 to run the setup utility

Now get this, although the BIOS does not recognize the hard drive, Windows 7 and XP recognize it just fine (displays the correct size and everything). I have never seen or heard of this happening before. Usually it's the opposite (i.e. BIOS recognizes the drive but not Windows).

Windows 7 displays the following error link under the "Where do you want to install Windows?" dialogue box:

Windows cannot be installed to Disk 0 Partition 1. (Show details)

Upon clicking on the error link I get a pop-up window with the following message:

"Windows cannot be installed to this disk. This computer's hardware may not support booting to this disk. Ensure that the disk's controller is enabled in the computer's BIOS menu.

Details on the computer:
Dell Dimension 8200
Pentium 4 Processor
512 MB RAM
80GB Western Digital

Also to note: the hard drive is in good working condition as I tested it in another PC. The only thing that I can think of at this time is the mobo. However, everything else works on the mobo (i.e. floppy drive, both DVD drives, U... Read more

Answer:BIOS doesn't recognize hard drive but Windows does

Just taking a shotat this . . maybe a bad ribbon cable.

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windows 7 on my Acer Aspire 5810T won't recognize my 4GB Dane-Elec flash drive but my other laptop (Acer ASpire 1670) running XP will read it ok.  I hear the usual 'docking' prompt tone when I plug it into the new laptop but nothing else.I've tried dane-elec website for downloads but no luck. I contacted them by phone and have sent an enquiry. I tried the right click 'computer', 'manage', storage but the flash drive didn't show. Any ideas?Walneyshack

Answer:windows 7 won't recognize my 4GB Dane elec flash drive

Do other USB devices work?

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I have a Dell XPS 400 with XP Media Center Edition 2002 with SP2
DVD-ROM drive
DVD+/-RW drive

The last time I attempted to use my burner was in early October, I burned an audio CD using Windows Media Player. Shortly thereafter, I discovered a trojan (and malware, spyware etc.). I jumped through many hoops in trying to rid my system of the trojan, during which XP became unstable and for a time I could only boot into safe mode. I eventually got XP to become stable and rid my machine of the trojan. The reason I mention this, is I believe that my "fixes" somewhere along the line may be responsible for my current problem:

-My Computer lists both of my DVD drives as CD drives, with OR without media in them. [Previously they were displayed as DVD]
-Windows Media Player, under the burn tab, does not recognize that a burner is installed
-Windows Explorer lists my DVD drives as CD drives, and does not offer a recording tab under Properties. [Previously listed properly, with tabs available]
-I am unable to burn a data CD in Windows Explorer
-I am unable to burn an audio CD in Windows Media Player

Here is what makes this odd, if I put a DVD into either drive, I can play the DVD. I have 1ClickDVD Copy for backing up my movies, it recognizes the drives and will burn to the DVD+/-RW. I even opened the Roxio that came bundled on my machine (I never use it) and it would burn an audio CD.

Here is what I have tried so far:
The devices are functioning as told by Device Manager
The... Read more

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I have a HP Envy 4 Ultrabook and I want to install Windows 8 from scratch, I put the installation files on a flash drive from a DVD of Win 8 I had, but when I go to install it, it says the "We couldn't find any drives". I have tried using DiskPart within the CMD as well, but it only finds my flash drive when I run list disk. Also, my drives are completely formatted, and I accidentally wiped the recovery partition. I tried with a USB of Win 8 Pro, and it was fine, showing all of my drives correctly, but that version is linked to another PC, so I can't install it. Also, I booted into a Linux Mint live CD and tried to install it, it sees my hard drive correctly, but the Windows install does not, I can't figure this out, never encountered it before. Is Linux my only option at this point?

Answer:Windows 8 Core installation won't recognize my Hard Drive

Have you made the OEM manufacturer's Recovery Disks?


We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD. (Windows 8 only)
Recovery Drive - Create with USB Flash Drive in Windows 8
System Repair Disc - Create in Windows 8 (Windows 8 only)

I would recommend you making the OEM manufacturer's Recovery DVD's or USB drive.
You can order the Microsoft official OEM Recovery disks from the OEM manufacturer's website.

You can order the Microsoft official HP/Compaq OEM Recovery disks from the HP/Compaq OEM manufacturer's website.
How Do I Order or Download System Recovery Software? - YouTube

How to Make Recovery DVD
Creating System Recovery Discs in Windows 8 for HP Computers - YouTube
Creating a Recovery Image on Discs or Saving a Recovery Image to a USB Flash Drive (Windows 8) | HP? Support

Using Recovery.
Performing an HP System Recovery on an HP Notebook with Windows 8 - YouTube
Performing an HP System Recovery on an HP Desktop PC with Windows 8 - YouTube

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Before I recently upgraded my computer from Win 7 Pro to Win 10 Pro, the drive was working fine. But now Windows will not recognize the drive.......although it does show up in Disk Management, there is no content.

I then ran the utility EaseUS Partition Master, and immediately the disk was recognized. In fact, the disk contents were even shown (photos and short videos), and everything looks to be in order.

I tried connecting the drive to an older computer running Win 7 Ultimate. Same problem......Windows won't recognize it, but EaseUS recognizes it and shows the drive contents.

Any idea why Windows won't now recognize this drive? It was working fine on my new computer before I upgraded to Win 10.

Thanks in advance..........

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I'm connecting a 30GB Travelstar Hard Drive via an external USB 2.0 case to my Thinkpad T40 with Windows XP (pro). Windows immediately recognized it. However, the hard drive does not show up under Windows Explorer. I can go into Device Manager, click on Disk Drives, and it does show the new drive there (along with my main hard drive, which is a 80 GB hard drive).

I cannot figure out how to make it show up in Windows Explorer with an Drive Letter assigned to it and thus, how to actually use it.

I have used the windows xp install cd to format the hard drive as both FAT32 and NTFS, but Windows XP still will not recognize the hard drive when I boot up.

I have also tried going into Computer Management/Disk Management ... but the hard drive does not show up under Disk Management.

However, it does show up under Device Manager under Disk drives as a "ICN25N030 ATDA04-0 USB Device"

Any help / suggestions / ideas would be greatly appreciated.


Answer:Solved: Windows XP won't recognize external hard drive

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I recently got a WD Caviar Green 3.0TB drive to replace my failed 320GB "portable" external. I got a case with it's own power source & USB interface, which works fine on my girlfriend's (Vista) computer, but my computer (running XP with sp3) refuses to connect to it. The installation software that came with the case is only good up to Windows 98 (I know, right??), so that's no help either.


Answer:Solved: Windows XP won't recognize my external hard drive

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Hello guys:

Well I have an hard drive into a external enclousure but the windows XP of a new CPU do not finish detect it when I connect it. But the same external hard drive work fine in my laptop. I formated my CPU 2 times, but i got the same error of Windows. My CPU has a new motherboard Foxconn M7VMX-K.

The USB ports work fine with my pendrive.

In my computer i can see a new hard drive with a letter (K, whithout data.

The Windows XP Administrator Disk doesn't show nothing about the external hard drive.

Sorry, my english isn't perfect!.

Please help me, thanks guys,

Answer:Windows doesn't recognize my External Hard Drive

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I have a Satellite P775-112 that was previously running Windows 7.
This weekend I upgraded to Windows 8 Pro RTM.

Following the upgrade, the DVD drive is no longer recognized.

In Device Manager the drive "MAT****A BD-MLT UJ240EF" has a warning symbol, and the Device Status in Properties is "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

I've tried everything I've found on the web without success:
- Reinstall driver (
- Look for and remove UpperFilters / LowerFilters values in the registry ( : in my case they weren't present

I also tried connecting a USB DVD drive to my laptop - it failed with the same Device Status in Device Manager. Which suggests the problem isn't specific to my DVD hardware.

Any suggestions welcome!


Answer:Windows 8 does not recognize DVD drive on Satellite P775-112 - code 19

Have no really experience with Win 8 but from my point of view this is an Windows system problem which appears also on another older Windows systems.

The ODD driver is a part of the Windows system (no matter what Windows) so you would not be able to download and to install an separate driver.
I had a similar issue with my old Win Vista notebook.
Could solve this by deleting the CD/DVD drive from device manager
I rebooted the notebook and the system could install the ODD again without any yellow exclamation marks?

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I just built a new computer. Here is the configuration:
i7 2600k
corsair vengeance 16gb
msi z68a-gd65 (g3)
60Gb Patriot Pyro SSD SATA III
750 GB WD Caviar black
Antec BP550
HIS radeon HD 4670

Everything works fine, except that it has happened already 4-5 times in the past month that windows 7 freezes (where I cannot even access the task manager) and I have to restart using the restart button on the case. Then, when it restarts, it does not recognize the SSD (which is the boot drive) and asks for a disk boot. However, when I turn the system off and restart it starts without problems. I am running Windows 7 Professional 64-bit and I have downloaded all the latest upgrades. I also did a through Windows memory check (it took 2 days) and there were no problems. The SSD drive is almost full (2GB free) but I can't believe that is the problem. I am not sure what the problem could be. Can someone help me? I think it's a problem with the hardware more than windows but I'm not sure what to do.
Thanks a lot for your help.

Answer:Windows 7 Crashes and does not recognize boot drive at restart

I would put money on HD causing it. You only have 3% free. This means your system wont have space to function properly.I always aim to keep at least 25% free.

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My HP 510 - P024 does not find my WD 2.0TB Sata /64 cache WD 20Purx  WD Purple surveiillance hard drive. I think I was  close to get a drive assingned for it the other day and I left the page with the info. and I cannot get back to that page . But this is Windows 10 and this is nothing like windows 7 . This is a WD Purple surveillance hard drive . I got this on Ebay and when it stopped I emailed the buyer and he said to take it out of the metal box and connect it to a working PC with USB and I do this but cannot find it . I have been there where it says to right click and format the device .Maybe somebody can figure this out I cannot . Gene

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Need some help here. Was attempting my first re installation of Windows XP Home on my brothers Dell Inspiron 1100 Laptop.

Went into the BIOS and set boot order to 1. CD/DVD Drive, then used the factory disk that came with the unit.

Booted from the disk drive just fine. Chose to install windows by pressing "Enter", deleted the D:\ partition and failed to delete the C:\ partition on the hard disk before starting NTFS (quick) formatting, but didn't realize that til after the reformatting ended at 100% saying that it had 'failed due to a corrupt or damaged disk.'

Now windows install doesn't recognize the hard drive to install Windows XP on to.


Answer:Windows Install doesn't recognize hard drive

You "formatted the disk"? You mean the factory disk that you used to restore the computer in the first place? And sorry...I really don't have any advice...I'm a noob with computers. xD

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Before I recently upgraded my computer from Win 7 Pro to Win 10 Pro, the drive was working fine. But now Windows will not recognize the drive.......although it does show up in Disk Management, there is no content.

I then ran the utility EaseUS Partition Master, and immediately the disk was recognized. In fact, the disk contents were even shown (photos and short videos), and everything looks to be in order.

I tried connecting the drive to an older computer running Win 7 Ultimate. Same problem......Windows won't recognize it, but EaseUS recognizes it and shows the drive contents.

Any idea why Windows won't now recognize this drive? It was working fine on my new computer before I upgraded to Win 10.

Thanks in advance..........

Answer:Suddenly Windows Will Not Recognize My 2TB Seagate USB External Drive

Hi Durango and welcome to the forum. Is the external drive self powered or passive and if self powered does the light come on when you plug it in

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Hey all,

I switched to Windows 7 a couple of months ago and I haven't had any problems. However, today I tried to connect my Seagate Freeagent external hard drive, its a 320 GB eSATA drive with USB 2.0 and my laptop doesn't recognize it. It always worked before when I had Windows Vista. I tried to use Disk Management to see the if I could find the drive, but its not there, I've also used partition wizard home edition. Essentially I've run out of ideas and was wondering if anyone could help me out. Thanks in advance!

Answer:Solved: Windows 7 doesn't recognize external hard drive

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I recently attempted to add a hard drive to my Lenovo W520 laptop using a CD/DVD caddy accessory designed to hold a SATA hard drive.

Windows recognized the new device and according to its messages, automatically installed the required device drivers. However, when I go into Windows Explorer, the new drive is nowhere to be found.

Now, I know (or at least assume) this new drive probably needs to be formatted, but shouldn't it show up within Windows Explorer even in a pre-formatted state?

If anyone can give me a clue as to what the problem might be, that'd be great.


Answer:Windows Explorer doesn't recognize added Hard Drive

No, it should show up in Disk Management to initialize and/or format, but until given a letter it will not show up in Explorer. Drive Letter - Add, Change, or Remove in Windows 7 - Windows 7 Forums

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I'm trying to install my own copy of Windows 7 to my Y460P.  I have removed the RapidDrive SSD because it causes nothing but trouble. I have also set the harddrive for bootable in the BIOS.  However, the Windows 7 Installer errors on the disk partitioning screen that "Windows cannot be installed to this disk.  The computer's hardware may not support booting to this disk.  ensure that the disk's controller is enabled in the compouter's BIOS menu". I have run diskpart to delete all partitions, clean the disk and create a new, active partition.  Yet still no luck.  Confirmed multiple times that the disk is set to bootable in the BIOS.  Even added every single device from the excluded list to the allowed list with no luck.  The disk is recognized, so it does not appear to be a driver issue. What does it take to get a clean install of Windows on to this thing?

Answer:Y460P: Windows 7 Install does not recognize the hard drive as bootable

try to change ide/sata settings in bios.

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I recently bought a new computer with pre-installed Windows 7 Home Premium. The HDD inside is supposed to be 1TB but Windows only shows 55gb available, of which over half is already in use. I checked from BIOS and it recognizes the drive as 1000gb. I've searched all kinds of forums and DIY -tips but haven't been able to find anything useful. I'd call customer support but it's a holiday today in my country and all the places are closed, so I wondered if anyone of you guys could help. If not I'll call tomorrow.

Thanks in advance

Answer:Windows doesn't recognize full capacity of hard drive

Open start menu and type in disk management, hit ok.

Please post a screenshot of it.
Screenshots and Files - Upload and Post in Seven Forums

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Hi everyone I have another problem A couple of months back I bought a External IDE hard drive caddy which is called Hi Point smart mobile storage. This afternoon it started giving me a problem, I went to switch it on and the computer would not recognize it but it will find it and display the hard drive as unallocated when I know the hard drive is in perfect condition and I have a lot of songs on it. But about 4-6 hours later I tried again and then it says it cannot load the driver software. IF this is any help as well there is a blue and red light on the caddy blue for power and red for hard disk activity the red light is always on it will not go off. I have tried lots of hard drives seagate, Maxtor, western digital and it still does the same. Please can you help. I hope it is not a hard drive problem.Also my punctuation is not very good I am sorry about that.David.

Answer:Windows vista can't recognize external hard drive caddy

I'd say, you need a new enclosure.Similar thing happened to me and it was just dead/malfunctioning enclosure.

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I don't have details on what was done to change the drive letter, because I wasn't the one that did this. But here's an overview of the results:

The removable drive shows up in explorer with its new drive letter, however when you click on it, Windows (using Vista and 7) says that it must be formatted before use- checking the drive properties shows a wrong hard drive size.

I'm thinking there are 2 ways of resolving the situation:

1. getting an outside program that will access the drive and allow me to copy the files to a different drive (then formatting the removable drive) or
2.somehow getting Windows to recognize the files on the removable drive.

If anyone knows what software I can use to access and copy the files on the drive or how to get Windows to recognize the drive that it used to recognize normally, I'd appreciate it.

Answer:Changed drive letter on external HD, now Windows doesn't recognize it

Have you tried removing power from the external drive for 15 minutes, then try it again?


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Hello and i thank you all for your help in advance. I've found other threads with some solutions to my issue but my computer does not have a floppy drive so i cannot solve this problem via that route.

I have an Asus EEE 1005ha laptop and the hard drive failed. I just bought a new SATA 500gb hard drive and did the physical install, but now when I try to install my original Windows XP service pack 3 re-installation disk and i start running through the installation process, Windows is not letting me select any hard drive to install the operating system on. It says there is no hard drive present. It will eventually prompt me to hit F6 to select drivers so i can property do the install but anything i select from the list is prompting me to insert the re-installation disk into the floppy drive (which i have none), and then i am forced to restart the entire process.

I've read other posts that i would need to get the proper drivers loaded onto a floppy in order to move forward so Windows can see the drive. How do i get around this without a floppy? I tried loading the files I think i needed from the ASUS website onto a flash drive but windows will not recognize this drive when i plug it in. I am fairly knowledgeable with PC's but this is obviously too big a problem for me to get past.

PLEASE HELP!!! Thank you.

Answer:Solved: Windows xp wont recognize sata hard drive

If you have a Retail (not OEM) copy of windows you could Slipstream the drivers into the installtion disc. You can download nLite here the guides for creating the slipstream disc on on the webage as well.

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