Computer Support Forum

{RESOLVED}Mouse not recognized in safe mode

Question: {RESOLVED}Mouse not recognized in safe mode

I replaced my mouse with an optical logitech but was unable to install it in the round port so I used the other port that is like a
rectangle. The problem is that when i go into safe mode the computer says there is no mwaCan you ouse. I have not had to go into this safe mode til now so I was not aware of any problem til now. Can you help?
Thank You,
ThisisGodd

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Preferred Solution: {RESOLVED}Mouse not recognized in safe mode

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Answer: {RESOLVED}Mouse not recognized in safe mode

That's because Safe Mode doesn't load USB Drivers.

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Hi guys,

New here, so I hope I'm not out of line asking for help, and that I'm asking correctly. I've exhausted my own ideas on this but the problem is driving me IN.SANE.

THE ISSUE:
When using an external (USB) mouse with my ASUS Win7 laptop, the mouse randomly lifts up and re-clicks while clicking or while dragging (despite the button remaining consistently depressed), resulting in selection of the wrong objects, inadvertent double-clicks, and incorrect dragging. From what I can tell, this affects only the left click and not the right.

WHAT I'VE TRIED:
Laptop touchpad - no problem. Everything works fine with the built-in touchpad.
Another mouse - same problem. These are wired mice, so it's not a battery or connection issue.
Another USB port - same problem in all four. There's no visible issue with the motion of the mouse/cursor, so it seems to be communicating OK via USB.
Safe Mode - no problem, from what I can tell. The wired USB mouse seems to click and drag as normal in Safe Mode.
Mouse Settings - no effect. Adjusting the click/double-click/drag settings doesn't seem to change anything.
System Resources - no effect. Clicking/dragging seems to show the same results in the RAM/CPU monitors whether I'm having the problem (with the mouse) or performing the same actions without the problem (with the trackpad).

WHAT I CANNOT FIGURE OUT:
What haven't I ruled out? What else could be causing the issue?

The problem came on suddenly after about a year, but I... Read more

Answer:Mouse problem: Any external mouse. Touchpad OK. Mouse OK in Safe Mode.

Hey mate, and welcome,

Possible problem:
1. Mouse itself is bad. Either the button itself or internally
2. Driver is not at its best

Try:
Going to the mouse manufacture website to download the most recent driver for your Windows 7, either 32 or 64 bit. If it doesn't work, try without any driver (so that windows driver takes over).

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I need help.

Since it's summer, there's no school, and I've got nothing to do and ended up bored. So I went to yahoo games. And downloaded trial games, and would remove the programs from my computer once it's time ran out.
Well, I had this one game trial thing called Puppy Luv. And I clicked it and opened the game. And then my dad came in, asking me to check his email. And so I didn't wait for it to finish loading to the menu so I could quit. Instead, I pressed Ctrl+Alt+Delete. And the task manager comes up and I 'end task'ed Puppy Luv. But when I did, everything turned big. Like it was in safe mode. Except it wasn't in safe mode. I restarted my computer. And it didn't make it turn normal. I shut downed my computer. Still didn't work. I made it safe mode and then restarted. Still didn't work.

And I need to know how to turn my computer back to normal.

Please help me.
Very looking forward to your guidance.

Answer:[resolved]safe mode look-alike!?!?!

G'Day,

It looks as though the resolution of your screen has changed...

Try this...

Go Start > Control Panel switch to Classic View > Display > Settings > now slide the slider over to 1024 by 768 pixels > Apply > Ok...this should fix it.

Once you have done this, you will have to re-arrange all the desktop icons back to the order that you had them in.

Try it and post back with the results.

Kind Regards,

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Hi..This problem could only happen to me...all instructions say to
hold down ctrl or tapping f8 or holding down f8 to boot into the safe mode.. I've tried all of these plus turning around 3 times...
nothing does it. I have no problems but sure would like to be able to get there just in case... thanks alot. really enjoy your forum. Dub.
 

Answer:(Resolved) Booting in safe mode.

What OS are you running?
 

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Hi!

My 4-year old Gateway laptop (running Windows Vista Home Premium) just froze last night. Tried restarting it, and every time I get to the Windows icon I get a frozen mouse on the login screen or a blank screen. Sometimes, it makes a sound like someone is pressing one key on the keyboard with the Windows icon in the background. When I shut down and restart in safe mode, I am able to use both mouse and keypad. I am able to login in safe mode and safe mode with command prompt, but not safe mode with networking (same result as starting in normal mode).

I have used the install cd, and tried all of the options on the repair menu. Nothing has helped - neither startup repair, nor system restore. No memory errors were detected, either.

Acc. to the system restore menu, the last windows update was early last week (and I have been to use the computer without any issues until late last night). Also, I have McAfee AV, and it ran without detecting any issues 24-hours before the problems began.

Any ideas on what I should try to fix this problem, other than reformating the harddisk? I am not very tech-savvy, so if you want more info, I'd appreciate you walking me through the process. Thanks in advance.

Answer:Mouse and keypad frozen in normal mode, but work in safe mode

Hi Horan. Welcome to TSF!

Since you are able to boot into SAFE MODE with COMMAND PROMPT, do that and then at the prompt type "sfc /scannow" (without the quotation marks) and let it run. After it completes that, make a note of any messages and then reboot your system and see if that helps.

Also, what happens when you just use the touchpad and don't plug in a mouse? Any difference or does it still lock up?

Good day!

Mike

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Have just put together a new PC. Installed WinXP Home edition (an upgrade version) with no problems, but it will hardly ever boot properly. It always gets to the Windows XP logo screen; then goes black, showing me the cursor; then just waves goodbye with a tiny little circular dot fading into black in the middle of the screen (sometimes varies this with a screen of fragmented blue lines. Nice.)

So I hit restart and thankfully it recognises it didn't shut down properly, giving me all the options of how I want to restart. I can always restart in Safe Mode, and XP works fine and allows me to do what the hell I want. I have, literally once or twice, managed to start XP normally but it's always crashed after about 5 minutes.

If Safe Mode didn't function so well I'd assume I'd somehow damaged something on the motherboard or hard drive. But who knows... There's a couple of ideas I've had as to what the problem is:

1. I do receive the message "No drive attached to FastTrak controller, The BIOS is not installed" on starting up - I've discounted this as the problem as the BIOS is very much installed (it's cos my moboard can control a RAID configuration if I want it to). I don't think this has anything to do with it.

2. There's something screwy with my floppy drive. On turning on the PC the light goes on and stays on - the way it does when it's looking for a floppy when there isn't one in it. It's detec... Read more

Answer:[Resolved] Installed XP; can only start in Safe Mode

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Hello everyone. I have a Compaq SR1954NX Desktop computer that I recently reformatted and installed Windows XP Pro SP3 on. After installing some games and applications, a few days later I shut the computer off for the night. Upon the next morning my USB Mouse, a Creative Fatal1ty 1010, stopped working on it. If I unplugged it and plugged it in a different USB port, it would say "Found device, Creative Fatal1ty Mouse, Your Device is now ready to use." However it still would not do anything. However, upon entering safe mode, it works fine.

I reformatted after this, as I thought it was my mistake, and had only installed one or two small games. However, it just happened again.

Can anyone here help me with this? Thanks in advance.

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I am building this computer. I have an ASUS A7M266 motherboard with an AMD Athalon XP 1800 CPU, and 256 MB SDRAM. After I formatted the hard drive and installed Windows 98SE, everything worked OK. Then I tried to install a Zoom 3025 PCI V.92 modem, and my keyboard stopped responding. I thought a BIOS update might help, and I eventually got my BIOS updated to the 1009A7MD file. I eventually got the modem loaded OK. As I started then loading the CD burner and Norton Utilities, my keyboard stopped working again. When I look at the keyboard Resource used screen, it reports keyboard working ok, with "no conflicts"- BUT MY KEYBOARD DOES NOT WORK AT ALL. If I start in SAFE MODE, keyboard works OK. Don't know what to do next. HELP, PLEASE.
 

Answer:[SOLVED] keyboard only recognized in Safe Mode

[tsg=welcome][/tsg]
Having it work in Safe Mode tells me that your Keyboard drivers may be corrupt, or something else running is conflicting with them. Is this a standard keyboard? If it is, do the following:

First thing I would do would right-click My Computer and go to Properties, Device Manager tab and double-click the Keyboard list.

First things first - are there any red question marks or yellow Exclamation points listed in there, anywhere, not just in Keyboards?

Is there more than one Keyboard listed?

Remove all keyboard entries by clicking it, and selecting the Remove button.

Click OK, then restart your system and see if the keyboard is detected as new hardware upon Windows startup.
 

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Lenovo ideapad 710s . after selecting safe mode, switch off and switch on, I get black screen with LOGO and I see the BIOS does not recognize the ssd anymore. After a new samsung with a pc board factory defective (well known board problem that the model was withdrawn from the market), now i fall again in a big problem with lenovo. i m a little bit boring. did I loose all my data on ssd? and how to get back this new computer, now?

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Lenovo ideapad 710s . after selecting safe mode, switch off and switch on, I get black screen with LOGO and I see the BIOS does not recognize the ssd anymore. After a new samsung with a pc board factory defective (well known board problem that the model was withdrawn from the market), now i fall again in a big problem with lenovo. i m a little bit boring. did I loose all my data on ssd? and how to get back this new computer, now?

Answer:Lenovo ideapad 710s safe mode from msconfig, and does not recognized the ssd. Please help...

I m now downloading the win10 recovery usb key software >(thanks to the current guarantee it is on). anyone knows if it is going to restore the Bios so that the SSD come up again?

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Hi Everyone,

You guys have always helped me out in the past, so I really hope you can again.

My computer is stuck in a safe mode loop.
I initially went into msconfig and changed the startup to safe mode, so I could troubleshoot some virus issues.
I don't have the admin password, so I can't get past the login page to change it back. I don't remember every adding a password.

So I used a bootdisk to get to a dos prompt. That way I could find the boot.ini file and manually erase the safemode line in the registry.
The problem is that I have sata drives and the computer doesn't recognize them on startup. So I can't go to c: and search for it.

So, I'm in a catch 22 because I can't login to regular windows, and I can't search for the boot.ini file on my drives to have it restart normally.

I even attempted to use one of those admin password reset programs, but it didn't work either.

I already went through many of the pages on here with similar "stuck in safe mode" issues and on google, but had no luck.

Any help would be appreciated. Of course I have a project due, but can't get to the files.

Answer:Catch 22 - Stuck in Safe mode and Sata Drive not recognized

Hello ,

we are not allowed to help with password s but i can tell you this

shut your system down & unplud it

open your case

look at the motherboard and see if you can find the jumpers to reset the bios / if you can not find them / then just remove the litheum battery from the motherboard for 3 to 5minutes

then put all back together

& restart your system

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I have a Dell Dimensions computer running WIN98. I installed Norton 2005 and did some Windows updates last week. After rebooting, I get what looks like safe mode and no mouse recognition. I don't get the notice that my computer will boot in safe mode like it has in the past. Any suggestions?
 

Answer:Safe mode and no mouse

Hi

If you think you might be in safe mode do you see safe mode in the corners of the screen saying safe mode. If not i would not say you are in safe mode.

If you need a good anti virus grisoft (www.grisoft.com) makes a MUCH better one, they offer a free one that is great and a pay version there's costs 30-35$ same as Norton but that 30-35$ covers you for 2 years of updates not 1. There antivirus is called AVG, I started using it about ten years ago and never looked back and never a ISSUE using it.
I would say get rid of NSW (Norton system works) 2005. Norton is known for causing issues.

But as far as the mouse make sure it is plugged in, and if that don’t work borrow one and see if it is the mouse or the PS2 port that it is plugged into.
hartbeatmr
 

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Usb mouse will not work in safe mode.Running windows ME.Gratefull for any help.Jocklad.

Answer:Safe Mode and USB Mouse

I don't know anything about ME but most safe modes only install a minimum set of drivers when safe mode is run. So on that basis seeing as the USB driver is non-essential to getting the computer opening to do maintenance. If you want to run safe mode you'll have to put the mouse with a tail on it to use safe mode.

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I started windows Xp in safe mode and my mouse wont respond. I have a serial mouse not a USB mouse. Any ideas??
 

Answer:no mouse in safe mode

The service that runs the mouse did not load at startup. For example i gave a Labtec mouse, and the mouse driver process is mouse32a.exe. Yours could be different....
 

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Hi, I'm preparing as per the instructions on this site before I post HJT etc files. However, I'm pulling my hair out because I have no mouse in safe mode. I've got a logitech serial mouse on XP. I can't get several of the programs to run no matter what key combinations I use. Particularly Ad-Aware.

Anybody got any tips? In the meantime, I'm running virus checking and spy checking in normal mode. Thanks.

-Immovable
 

Answer:Safe Mode, No Mouse

Immovable said:



Hi, I'm preparing as per the instructions on this site before I post HJT etc files. However, I'm pulling my hair out because I have no mouse in safe mode. I've got a logitech serial mouse on XP. I can't get several of the programs to run no matter what key combinations I use. Particularly Ad-Aware.

Anybody got any tips? In the meantime, I'm running virus checking and spy checking in normal mode. Thanks.

-ImmovableClick to expand...

Serial mouse with XP?

Anyhow, here are some keys that might help you:
~ Windows key to open up the Start menu, you could also use CTRL+ESC
~ TAB key to jump from window/option/icon/field to the next.
~ ENTER key to select the currently high-lighted item.
~ ALT+F4 to close an active program/window
~ Right-click substitute is SHIFT+F10
~ to refresh the contents of a window (IE or Windows Explorer), press F5
~ CTRL+A to Select All
~ CTRL+C to Copy
~ CTRL+X to Cut
~ CTRL+V to Paste
~ use ALT key to high-light and/or open menu options.
~ don't forget to use the arrow keys whenever applicable.
Hope this helps.
 

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I would like to knows i do i get my mouse to work in safe mode

I am using windows XP Pro.

Because this morning for first time my computer won't start !!!!!

I did a scanning for virus and ad-adware everything clean.....

I go to the event log error :The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043C from line 44 of d:\nt_qxp\com\com1x\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

But after a third reboot everething is back to normal ???

I did see a blue screen for 1/2 a second did not have time to read it
so i change my setting uncheck reboot after failure so next time i will
have time to see what's going on......
 

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Hi all
I'm trying to help my brother via the phone........he put PC into safe mode and after rebooting its still in safe mode (he thinks) he now cannot use his mouse to go into Administrative tools>system config to set PC to start up normally.
Track pad and mouse don't work.
Can anyone help please?

Answer:PC in safe mode cant use mouse

Is he using a wireless or bluetooth mouse? If he is then the drivers for it will probably not get loaded in Safe Mode. Ask him to plug in a conventional USB mouse if he has one.
If that doesn't work then he may have to resort to using keyboard shortcuts instead.

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Prior to today, I never had an issue with the Yoga 13. However, I changed the power savings mode prior to my class to go from Balanced to Power Save and changed the battery life from Life to Longevity. Since then, no matter what I am doing, my mouse pointer constantly appears as if it is trying to run something (IE the little blue loading circle). This occurs approximately every three seconds. However, after looking at the Task Manager, I can't depict anything that would cause this to occur. I have restarted the machine thinking that that might have resolve the issue (as does most cases with Windows), but the issue re-occurs. So I thought, alright, I will set the power settings back to what they were before I changed them. Unfortunately, that didn't resolve the situation either. The mouse cursor still randomly appears with the loading screen. While I am sure it isn't going to harm anything, it is incredibly annoying to see every few seconds. So, I was hoping someone might be able to help me out and assist me with this. I don't think this is being caused by any software I have loaded on (I only have installed four different programs since I got the laptop, all of which are on my desktop and don't experience this same issue), and considering it occured after messing with a Lenovo OEM software, I have a feeling that that might be the cause, but... I don't know. I would appreciate any help you offered. EDIT:Resolved, I found this link:http://forums.lenovo.com/... Read more

Answer:[Resolved] After changing the Power Ssavings mode on Yoga 13, mouse constantly flickers

Glad you managed to solve your issue, and thanks for coming back with the solution!

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I tried to update a network controller driver on a homemade XP Computer. I got the fatal blue screen after the NVidia slash screen. It was an nforce driver. Windows would not start. I tried to get into safe mode to do a restore. But, no mouse or keyboard is reading. Is there a way to do a system restore at start up with out going to safe mode? By the way I don't have a XP CD. I do have a product key. HELP you XP Gurus! Oh and it is really hard to get into even safe mode. I saw BIOS once, when pressing the Esc button. But now it just goes to set up. Every F button give me the option of boot menu: F8 or Set up: Delete. But no matter what I hit, it goes into setup. The keyboard works fine in that screen. But as soon as the safe mode boots up. Can't use mouse or keyboard. Someone told me could be motherboard....did I do thaaaat?
Again HELP, HELP, HELP !

Thanks, Ynotbme!
 

Answer:Can't use mouse or Keyboard in safe mode

You can download a windows 7 ISO onto a USB flash drive or cd or dvd. Contact where you bought your windows 7 and they will give you a link to download the iso. or maybe you can search the web for a ISO and enter your key later. I don't know if you will be able to navigate without a keyboard and mouse, maybe they will work in the windows 7 setup like your thinking.

Good luck!

p.s. I meant windows XP not 7. Iv done it with 7 I don't see why you cant with XP>
 

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I'm having computer problems The only way its working is in safe mode.. The mouse won't work at all except in safe mode .. errrrrrgggggee!! New computer( with Vista) it should not be having these issues!! I did an online virus scan ..it was clean.. but the computer won't do a system restore and when I go in in a normal mode the mouse won't work.. but it works in safe mode.. Which makes me think its the computer and not the mouse.. all of that happened on Monday .. then on Tuesday it was working fine.. This morning.. same problem errrrrrgggggee!! ...I'm at a loss I've done what I know to do which is run an online virus scan .. reboot.. clean the mouse.. I did an Ad-Aware cleaning and a Ccleaner cleaning.. I need to clean my house so I'm going to leave it on in safe mode and hope for someone who knows something to help me if they have time Thanks in advance .. not sure where to put this I hope its in the right forum
 

Answer:Can't use my computer/ mouse except in safe mode!! Help please!!

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Hi, i'm new so please bear with me...
I'm working on a Dell WebPC(500mhz) someone gave me (now i see why)...
running win98se...
If you're familiar with dells webpc you probably know it only has 3 usb ports & no ps2 ports...i got a usb to ps2(x2) adaptor to connect a mouse & keyboard...the system reconizes the keyboard but not the mouse...ok, i used a usb mouse instead...NOW...
the mouse & keyboard work fine in SAFE mode only....in Normal mode neither work.?
I tried control panel>add new hardware but it says i can't add hardware in safe mode.
what do i do
I hope this is a dumb question with an easy answer
Thanx 4 any help.
 

Answer:mouse & keyboard in safe mode only???

Firstly, unless the mouse and keyboard were designed to work with the PS2 adapter, they may not.

The device electronics has to support it, and some mice and keyboards simply don't

Have you loaded the Dell motherboard chipset drivers? The default Windows ones sound as though they are not helping
 

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PC keeps booting into Safe Mode and I have no mouse showing. All started when I changed the power extension lead to my pc to a shorter one (didn't require the long one I was using).
450 Mhz, Slot 1 PIII, 128RAM, Win 98SE.
Any ideas?
Terry.
 

Answer:Keeps booting into Safe Mode & No mouse

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When I orginaly purchased this computer it was equipped with Microsoft Wireless Desktop
Elite keyboard and Wireless Intellimouse Explorer. The mouse failed a few years ago
and I replaced it with a Logitech serial mouse. It works fine with the full OS but
doesn't work with Safe Mode. The pointer is visable but I can't more it. The mouse
also works with BartPE but doesn't work when I attemped to install a dual boot with
XP and Ubuntu recently. How can I get full function from the mouse? My OS is Windows
XP Pro SP3.

Answer:No mouse function in Safe Mode

Do you really have a serial mouse?
If so, you presumably have software for it - reinstall.

I would be inclined to replace your mouse.

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I have windows xp and I accidently unplugged my mouse with the computer on q. how can I get into safe mode using my keyboard to enable the mouse again
 

Answer:get into safe mode with disabled mouse

Assuming that your keyboard is functional there are a couple ways you can try.

On boot, as soon as the first screen appears, press F8 repeatedly until a menu appears.
Use the keyboard cursor directional keys to select "safe mode" and press "enter." The computer should boot again and the screen will have low resolution with the phrase "Safe Mode" in the corners.
Boot Into Safe Mode from Windows

Click on "Start", then "Run". In the empty box, type "msconfig" and hit "OK"
After a window pops up, select the tab that says "BOOT.INI".
Look at the bottom of the tab and find the "SAFEBOOT" option. Check the box and the click "Minimal".
Click "restart" and the computer will go through the procedures for rebooting in Safe Mode.
When you are done with Safe Mode, you will need to access MSCONFIG again and uncheck the "Safeboot" box to return the computer's settings for a normal boot.

 

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Gateway GM5661e
Windows Vista Home Premium
Intel® Core?2 E4500 dual core processor
?Installed: 3072 MB DDR2, 667 MHz, (PC2-5300) dual channel memory
500 GB, 7200 RPM, SATA II hard drive

All appears normal, but after touching the mouse the problems are apparent. The mouse freezes all over the screen. I have to do a large sweep and then tiny micro-movements to select and icon. The programs load super slow and the mouse is skipping all over the screen. When the Pc is turned on the gateway screen is on for over a minute then the monitor turns off and then back on the loading bar pauses many times as it starts up. It eventually loads, but then the mouse doesn't move. The pc makes a grinding, clicking sound when the mouse moves, but then the mouse freezes and the noise stops. I am at a loss for words. I have been through a lot with this pc from last month when it stopped turning on. It has come a long way and I feel like it am almost done, but something isn't right. I am hoping it is not the motherboard, but I cannot think of anything else it could be.

These are the steps i have taken to fix my pc.

Checked PC to make sure drivers were up to date.
Defragged the hard-drive
registry cleaner
Removed all dust
replaced thermal paste on cpu
Did a recovery that formatted the hard drive and reinstalled the OS
Installed Antec PSU
Replaced CPU Fan
Opened safemode and mouse still freezes

It seems that as soon as the Pc starts the problem ... Read more

Answer:Mouse freezing in and out of safe mode

First I would advise you never use a registry cleaner unless you know exactly what it is removing, they can do more harm than good.

My first thought is that your hard drive may be failing so please follow this guide to run the manufacturer's diagnostics.



Identify the make of your hard drive and then use one of the links below to get the manufacturers diagnostic for ISO CD. Burn the image file to a CD, boot the PC with the disc in the drive and run the diagnostics. You first need to set the CD drive to 1st in the boot order in the Bios setup.

If you do not have an image burner use this free software to make the CD.

http://www.isoimageburner.com/



ExcelStor: http://www.excelstor.com/eng/support.php?sub_id=3

Hitachi/IBM: http://www.hitachigst.com/support/downloads/

Samsung: http://www.samsung.com/global/business/hdd/support/downloads/support_in_es.html

Seagate, Maxtor & Quantum:http://www.seagate.com/www/en-us/support/downloads

Western Digital:http://support.wdc.com/product/download.asp?lang=en

------------------------------------------------------------------------------------------------------

Toshiba Fujitsu: http://sdd.toshiba.com/main.aspx?Path=SoftwareUtilities#diagnostic

If you have a Toshiba hard drive I would suggest the use of the diagnostics from the Seagate link as this will work on all makes of drive and on any OS.Click to expand...


 

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I had to uninstall Kaspersky internet security suite 2001 as it had stopped working (I do not know why) I was trying to reinstall it but got an error message saying "Internal error 2753.avpinst.dll" the installation then rolled back,then my PC froze so I thought I'd run malware software in safe mode, but when I got into safe mode I was unable to navigate with mouse or track pad.so had to press the little button to close PC down this happened each time I tried it (3 times)

Answer:Mouse will not work in safe mode

Drivers are not loaded in safe mode. You will need to use keyboard short cuts.
Possibly if you enter BIOS and make sure USB legacy for DOS is enabled then a USB mouse would work.

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running win me after reload of os my ser mouse on com1 now only works in safe mode. in normal mode vevice mgr shows the device as working properly bu this is not so. Any advice?
 

Answer:ser mouse only works in safe mode

Sounds like you have an IRQ conflict. Is there someother device trying to access or connect on your com1?
 

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I have a toshiba satellite S505D and I am using windows 7 home premium. Recently ran a complete system recovery. Mouse works fine in safe mode but when I boot normally it freezes. Please help
 

Answer:mouse only works in safe mode

As mouse works in safe mode, I would suggest you to boot the computer in clean boot and check the results.
This link will help you in booting the computer in clean boot :http://support.microsoft.com/kb/929135

If you are able to work with mouse then you may continue with step 2 from the above link.
Make sure you reset the computer to normal mode from step 7.
 

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Folks,

This should be simple...

I can boot into Safe Mode. That's cool. Safe Mode - Start Windows 10 in - Windows 10 Forums

Unfortunately, I cannot use my USB mouse. I can use it in BIOS, but not in Safe Mode. It is attached to a motherboard USB header, directly, just like the keyboard. The keyboard IS usable in Safe Mode, so at least the USB drivers seem to be loading. (USB keyboard, if I have not made that clear.)

The keyboard is a Logitech G110. In Safe Mode some of its functions (lit keys, for example) don't work. However, tab, control, the Windows key, etc., all work. Good enough.

The mouse, a Logitech MX518, does not work. That makes it extremely hard for a non-expert user to get around windows. (Oh, it was a LOT of fun when I used the msconfig technique to boot into Safe Mode. THAT took quite a bit of fun to discover that Win-R would bring up the run window so I could tab along to deselect Safe Mode. LOL... Like I said, a "non-expert".)

Is there any way to load mouse usb drivers in Safe Mode?

Edited to add: I have a second machine, call it "B". In Safe Mode, its Logitech (G9?) USB mouse works. Where/how do I find the settings in "A" which will make it work like "B"??? Is this a BIOS function or a Win10 function?

Thanks,
Ken

Answer:Safe Mode: USB mouse won't work

Make sure both the mouse and keyboard are plugged into black USB 2.0 ports and not blue USB 3.0 ports.

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After the amazing and wonderful Anniversary Update, that fixes nothing but adds other bugs & glitches, I can't use mouse and keyboard in Safe Mode. Before the update, it worked fine. Any solution?
I use safe mode to install new nvidia drivers in safety.

When I launch in Safe mode, there is a message about "app can't be opened with administrator account, try to log with another account".

It's like this, but it only says "app", not Edge or other. http://www.virtualizationhowto.com/w...ge_admin1a.png

I don't know if it can be related. Anyway, there is a solution for this message, but it needs secpol.msc and it's not in Home edition.....

EDIT: I resolved both problems simply logging a local account, then I re-log with my official account.

Answer:No mouse or keyboard in safe mode

Another info added in 1st post.

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Help please.. I have spent the past 8 hours trying to get my laptop to work. I have an asus U43 series with windows 7 home edition. I was browsing the internet and my mouse stopped working. I started the computer again but the mouse will only work on the log in page at the beginning of the start up. I restarted the computer again and again but on the 7th time or so, it would only go to black.. Hours later of me hoping it would finally load, I turned the computer off and took out the battery, blowing into it like you would an old nintendo game. This allowed me to access safe mode (finally!) and I got on this site.. Please tell me what's going on.. Normally I'm good with computers, but I've never had this problem before

Thank you in advance :)

Answer:Why does my mouse only work in safe mode?

You say it's on a laptop, so you are referring to the touchpad or a plug-in USB mouse? If the latter, have you installed any third-party driver software that was supplied with it? If yes, uninstall that software and see if the mouse works without it (all mice will work for basic functions using Windows built-in drivers without needing to install any others).

When something works only in safe mode it almost always points to a third-party driver being the cause. Maybe the driver software supplied with the mouse isn't compatible with Windows 7.

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I was updating my MB MS IZ87with MSI Live UPdate 6.  It loaded the BIOS properly, but after it update Intel USB 3.0 driver 3.05.69, keyboard and mouse will not work in Win 7 only in safe modes. Inb safe mode, I now no longer have Systme Restore points visible or the tab for System Recovery under System Properties.  I am unable to scan with Avast and have a message that Windows Security Center Service cannot be started.  I ran current version of Malwarebytes and it did not pick up any problems.  I have Winpatrol and it does not show anything either.
 
I think the problem may actually be from an accidental allowance of Adobe Flash plugin when my nephew was using my computer, but am not sure if it is from that or the MSI LIveUpdate 6 usage.  I do know that you guys have always helped in the past and solved anything Ive come across. 
 
 
 
 
 
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:20-07-2015
Ran by Bob (administrator) on FRACTAL_PI-PC on 23-07-2015 08:29:52
Running from C:\Users\Bob\Downloads
Loaded Profiles: Bob (Available Profiles: Bob)
Platform: Windows 7 Professional Service Pack 1 (X64) OS Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Safe Mode (with Networking)
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted)... Read more

Answer:No Mouse or Keyboard in WIn 7/Only In Safe Mode

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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After the amazing and wonderful Anniversary Update, that fixes nothing but adds other bugs & glitches, I can't use mouse and keyboard in Safe Mode. Before the update, it worked fine. Any solution?
I use safe mode to install new nvidia drivers in safety.

When I launch in Safe mode, there is a message about "app can't be opened with administrator account, try to log with another account".

It's like this, but it only says "app", not Edge or other. http://www.virtualizationhowto.com/w...ge_admin1a.png

I don't know if it can be related. Anyway, there is a solution for this message, but it needs secpol.msc and it's not in Home edition.....

EDIT: I resolved both problems simply logging a local account, then I re-log with my official account.

Answer:No mouse or keyboard in safe mode

Another info added in 1st post.

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PC Gateway,Win98se, Pro intel pentium III,Motherboard Intel Warm Springs WS440BX,On this pc we have a Logitech Trackball mouse,it worked ok no problems when working in full mode,(when all the drivers have loaded.)Went into safe mode no ps/2 mouse found, so uninstalled Logitech trackball software.Installed Microsoft intel mouse, still no mouse found when in safe mode.Installed windows again, oversystem files, ran safe mode still no PS/2 mouse found.Have tried four different mice, they all work in windows,(when all the drivers have loaded) but not in safe mode.No error`s found when running SFC.Checked out the BIOS, that`s ok,Ran AVG system clean,Ran Ad-aware system ok.Your idea`s are welcome.PS do you think I should ask TOM out of TOM & JERRY, He might find the mouse,

Answer:Mouse not found when using safe mode

Are these rodents plugged into a PS2 socket?

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Folks,

This should be simple...

I can boot into Safe Mode. That's cool. Safe Mode - Start Windows 10 in - Windows 10 Forums

Unfortunately, I cannot use my USB mouse. I can use it in BIOS, but not in Safe Mode. It is attached to a motherboard USB header, directly, just like the keyboard. The keyboard IS usable in Safe Mode, so at least the USB drivers seem to be loading. (USB keyboard, if I have not made that clear.)

The keyboard is a Logitech G110. In Safe Mode some of its functions (lit keys, for example) don't work. However, tab, control, the Windows key, etc., all work. Good enough.

The mouse, a Logitech MX518, does not work. That makes it extremely hard for a non-expert user to get around windows. (Oh, it was a LOT of fun when I used the msconfig technique to boot into Safe Mode. THAT took quite a bit of fun to discover that Win-R would bring up the run window so I could tab along to deselect Safe Mode. LOL... Like I said, a "non-expert".)

Is there any way to load mouse usb drivers in Safe Mode?

Edited to add: I have a second machine, call it "B". In Safe Mode, its Logitech (G5) USB mouse works. Where/how do I find the settings in "A" which will make it work like "B"??? Is this a BIOS function or a Win10 function?

Thanks,
Ken

Edited to correct the "B" machine mouse.

Answer:Safe Mode: USB mouse won't work

Make sure both the mouse and keyboard are plugged into black USB 2.0 ports and not blue USB 3.0 ports.

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I have Windows 98SE andI normally use a Logitech trackball mouse which has its own drivers which I normally use via USB but it is convertable to PS2 via an adapter However,in safe mode it doesn't work under either guise. Have tried using a standard PS2 mouse instead but it isnt being recognised in this mode so appear to be without any usable cursor at all. Any suggestions as to why this may be the case and how can I get around this problem?

Answer:Using a mouse in safe mode query?

using the TAB key to move from menu and RETURN key to OK and ARROW keys to move up down etc.

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Old IBM win 95 on it lent to some friends....came back a few months ago...... Mouse works in safe mode , but not in normal.Seems that all boxes are checked that should be checked........Even went down the road of device manager and removed the mouse and re-booted same thing,no mouse only in safe mode what now??? Please help
 

Answer:[SOLVED] no mouse unless safe mode

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Win XP pro x64. My logitech mouse does not work in safe mode. It seems safe mode only accept the standard mouse. Is there a way to make my mouse works in safe mode without having to switch to the standard mouse?
 

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I am trying to do a viruscan in safe mode but when i boot the pc up in safe mode the keyboeard and mouse stop working, and anyone help me.

Answer:Trouble with mouse and keyboard in safe mode

Which version of Windows and are these USB devices?

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My Cursor stays frozen in the center of the screen and will not move even in safe mode.

I believe my touchpad is broken so I want to use mousekeys.

When I look at the device manager I can't see the mouse or pointing device section,

When I go to the control panel I go to the "mouse" section and there is no section for the touchpad and no driver for the mouse section.

There is something quite strange happening because I remapped the number pad and when I press these keys the icons on my desktop are highlighted and move in the correct direction as if I was pressing "tab" but the cursor will not move it stays in the center of the screen.

I have tried to install all the new drivers (all 5)recommended for my Asus K40AB AMD Athlon(tm) X2 dual-core 64 ql to no avail.

My laptop doesn't appear to have a function button that turns the keypad on and off

Bottom line, I want to be able to use mousekeys because some programs don't allow you to use keyboard shortcuts such as "Drivermax"
 

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Power supply died on my computer.Son put my hard drive into a different case(different cpu,motherboard,etc) and the serial mouse only works in safe mode.I've reinstalled WIN98 to no avail. On broken puter mouse was a PS/2.Puter says mouse/driver are working properly
 

Answer:WIN98 mouse only works in safe mode

Foggy,

The problem with transplanting a Boot HD into a new configuration is that many "memories" about the old configuration are carried forward.

The old config was a PS/2 mouse, the 'new' one is a serial mouse. The Windows software is expecting to see a PS/2 mouse...it's not there.

In Safe-Mode, fewer assumptions (memories) are used during boot up, and fewer drivers and devices are loaded/supported. So, the serial mouse works.

Check the Mouse Device in Control Panel/System/Device Mgr. If there is a PS/2 Mouse installed, remove it. Reboot and see if the Serial Mouse is found, OR use ADD Hardware Wizard to add a serial mouse.
 

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I've spent the last two months just trying to get Windows to operate correctly on a new Mac. Unbelievable! I've re-installed XP SP2 too many times to count, finally had it up and thought it was running fine for the last week, then I went over to the Mac OS tried accessing windows through boot camp, it shut down the Mac OS, then when I tried to go back to boot Windows directly, I received the damning <windows root> \system32\hal.dll file is missing or corrupt - again.
I've gone through a bunch of posts, tried a number of the instructions, and now have a worse issue; my computer is now stuck in safe mode in Windows, from using instructions of Apple's Discussion page. I'd disabled everything on the Start Up Tab in Configuration Utility and checked start up in safe mode there too, so now I can't get out of it, and since my mouse and keyboard won't operate in safe mode, I get to the log in page to select user but the mouse just won't move and pressing "CTRL +ALT+DLT" no response.

In the Recovery Console when I ran CHKDSK /r this is what it came back with...
"The volume appears to contain one or more unrecoverable problems."
97638572 kilobytes total disk space.
90877508 kilobytes are available.

406 bytes in each allocation unit.
24409643 total allocation units on disk.
22719377 allocation units available on disk.

So what does that mean? Not sure what the " volume appears to contain one or more unrecoverable p... Read more

Answer:Help??? Stuck in Safe Mode - mouse won't move

Hello Kitti. Is there something here to help.
http://uk.search.yahoo.com/search?fr=ytff1-&p=computer stuck in safe mode&ei=UTF-8
Also try here.
http://uk.search.yahoo.com/search?fr=ytff1-&p=system32\hal.dll &ei=UTF-8
 

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HiTrying to repair a PC with Windows ME - How do you boot into safe mode - like Windows 98 or 95 ?The PC has a Virus that my friend claims has deleted some .exe files, and he wants me to save the contents of "My Documents" folder prior to a re-installation of ME. No mouse available ! neither PS2 nor serial nor USB so navigating is VERY difficult.System Restore is also not available (???.exe is missing).All comments gratefully acknowlegded, going out soon for dinner so will read your suggestions on my return.Thanking all of you in advance.

Answer:Windows ME - How to boot into Safe Mode + No Mouse

To get to Safe Mode press and hold down (or keep tapping) CTRLNot sure if this will help click here

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While I was trying to remove some virus, i chose safemode in boot option from msconfig window. In the safe mode after the windows logo and welcome message, the screen becomes black with safemode displayed in four corners and mouse pointer visible in the middle. i could not revert back to normal mode even if i choose "Start windows normally ". It always ends up in blank safe mode. The Windows + R key also doesnt work. I am stuck. Kindly help

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When it is time to enter the password when attempting to start WinXP Pro SP3 in safe mode the keyboard and mouse are non functional.

Anyone know why would that be?
 

Answer:Keyboard/Mouse Dead In Safe Mode.

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Since I  put a new hard drive in my computer my optical mouse does not load when rebooting most of the time, works for a short while once in a while and then bogs down to dysfunctional, but it works fine if I reboot in safe mode.  I have changed USB ports but that didn't help.  Do you think I need a new mouse?   Why would a broken mouse work fine in safe mode.   It's an old IBM  machine with XP Pro on it. Sandy :-?

Answer:optical mouse works only in safe mode

Try another mouse on that computer and try your mouse on another machine. You'll know soon enough where the problem is.Be sure and shut down before removing/installing things for best results.

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This is long because I wanted to let you know the steps I have seen and tried. My Windows 7 starting locking up while using the mouse. I removed the USB wireless receiver, set aside the wireless mouse and keyboard and went to the hard wired unts, same problem. Mouse works on Safe mode. I did a memory check that came out good. Tried a factory bios reset, no joy. I then tried a System restore and it came back that it could not restore at the date that was picked and suggested a earlier date, tried a earlier saved restore date, appeared to work until rebooting, came back starting Windows, when it came to the black screen it hung up. Removed the hard drive and placed in another computer with a working Windows 7 as a secondary drive, when computer was turned on, Windows 7 did a scan on the hard drive and found a error and repaired it (should have tried a scandisk earlier). Placed drive back in the original computer and reloaded with Vista, mouse works and the partitioned drive was back with its files. Ran it for several days, worked okay. installed Service pack one and reloaded Windows 7, problem returns, mouse locking up. Installed a new hard drive and reloaded the drive with a Windows 7 installation disk, same problem, mouse locks up but will work in safe mode. In reply to another member about the mouse, it is the original HP mouse P/N 5188-7239, the hardwired mouse is MS mouse, also tried anothe wireles, sameo, sameo

Answer:Mouse locks up on 7, okay on Vista and safe mode

Well I'm no expert but it sure would help if you filled in your specs completely and inform us what mouse you are using.
Use this little free program for specs.
Speccy - System Information - Free Download
At the top of the page use User CP to install the specs.
--------------
Look on the bottom of the mouse for information which one it is.

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Hello:

I have a one year old HP dv9700 GT811AV laptop with 3GB RAM, 240GB disk, 17" display. Vista 32 bit SP1 All updates installed.

I'm having trouble with USB mice. They work in Safe Mode but not Normal Mode. When I plug a new mouse in, USB dialog state the drive was installed and the device is available. However, it will not work even after a reboot and it never shows up in device manager.

Multiple mice have been tired and all the USB ports are working at a hardware level. USB hard drives and printers have no problems.

I have installed the software supplied with a Microsoft Intelli-mouse and tried a Logitech under sitepoint 4.7. Both these mice work in safe mode, but not one the system is running normally.

I have uninstalled all entires under USB controllers and HIDs including invisables and allowed the system to install them again. No luck.

I suspect a problem with the native mouse driver or the HID driver. I say suspect because I don't think they are loaded in safe mode. However, I have no idea how to remove the offending driver and replace it with the correct one.

I've been at this for 18 hours and appreciate your help.

Thanks in advance,

Toby
 

Answer:Solved: Mouse Only Works in Safe Mode

Something to try:

Go into device manager and right click on the Mouse in question (may have a yellow ! or ?).
Choose "browse my computer for driver software" rather than having Vista do it.

Point it to "C:\Windows\System32\spool\drivers" and choose "Let me pick from
a list..."

From the list choose HID-complient mouse - next.

If no luck, are other usb devices working from this same port?
 

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hi there I recently had a smart fortress trojan removed and was cleaning up. I had this old file sptd that I wanted to get rid of so I ran a file called SPTDinst-v181-x86.exe Description:


SCSI Pass Through Direct (SPTD) layer (32 bit). from deamon tools which was supposed to uninstall it. what the the file did though for reasons unknown is it knocked out my firewall- it knocked out my internet connection and messed up my desktop icons. the same symptoms I had with smart fortress basically. I had to go to another computer download combofix on usb stick and run it on this computer. it seemed to fix the problem however my usb mouse no longer works in safe mode. my sandisc usb stick will not work either the light gos on for a sec and gos out.it is not showing in my comp drives like it usually would. they work fine in reg mode. hopefully someone here can help I tried to uninstall and reinstall in safe mode but it would not work. thanks.

Answer:mouse will not work in safe mode anymore

Or you could reboot, go into the BIOS /setup on bootup ,usually f2 or del key to get there ,and find the legacy USB driver option ,Make sure this is enabled and you should then be able[maybe not ] to use the mouse and keyboard in safe mode.so many different bios setups ,so im not actually sure where you will find this setting in your bios info

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HII am having problems, so I have to work in safe mode till all my data are backed up, then a re-install. System restore did not work, and normal boot is not working. SFC/scannow has detected corrupt files, but cannot repair nor a vista recovery disk could repair :(Can anyone tell me, if I can access the mouse settings in Vista Safe moe, it's not in control panel. The double tapping is enabled in safe mode, and this is doing my head in. Any help would be appreciated

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My mouse won't work when I go into Win 2k Prof safe mode The keyboard controls don't work very well either, not well enough to be able to open folders.
 

Answer:{Advice Offered} - No mouse in safe mode

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Running windows XP home edition. If I boot to safe mode (F8) my keyboard and mouse are inop. Both are usb connected.
 

Answer:Keyboard & mouse dead in safe mode

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hey
for starters im using a xp home edition

i just got back from vacation and no longer remember my password
.. this shouldnt be a problem normaly i would just restart in SAFE MODE and change the password from the admin account.. however:

when i restart in safe mode i get as far as that 'very' pretty log in screen and then i the mouse wont work .. so i cnt actually click on the admin accoun..
my mouse works finne right now but as soon as i start this in safe mode it stops working
is there anyway to fix this??
or way to log in without using my mouse??

the mouse is a USB
ive tried plugging it into different ports but nothings working
 

Answer:MOUSE not working when started in safe mode

No keyboard

i should have noticed but the keyboard is not working either
it works when not in safe mode
and it works when i press F8 and select safe mode with the arrow keys
but after that.. nothing

is it possible that safe mode is not loddding the drivers for it and the mouse?
 

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When I start safe mode now in Win 7 Pro 64bit...both my mouse and keyboard are non responsive...so...I can not start "Safe Mode"

Same mouse and keyboard (Logitech K260) has be running without issues for a long long time.

There is no issue when running in normal mode...and also running Acronis True Image in what I think is Linux mode at boot ?

Have tried Logitech USB toggle in a number of open USB ports and no change in safe mode startup

Any suggestions on how to get the mouse/keyboard back and functioning in Safe Mode?

Thanks...TRinAz

Answer:No mouse/keyboard in Safe Mode startup

Are they wireless. Logitech k260.
Safe mode loads only basic drivers. Try a wired keyboard in Safe mode.

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I new at the whole laptop thing my boyfriend bought it for school. I must have pushed a button I didn't know now I can't get mouse to move on my hp. G62 NOT even when I plug my USB mouseEdit: Moved topic from General Chat to the more appropriate forum, based on hardware and likely OS. ~ Animal

Answer:How do I get safe mode off, my mouse doesn't move not even when using a USB mo

Is the touchpad working properly? When you say "mouse", do you mean the touchpad?Is the keyboard working properly?That system dates back to 2010...why do you say "new"?Louis

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HI,

Ive got a strange problem.

System: P4 2.0 GHZ,
512 MB RAM
Windows XP pro

Mouse: Logitech mouse that came with dell computer (corded optical)

Problem: Mouse works perfectly fine in normal windows operation, but if you try to get into safe mode with networking the mouse will not work. You cant even click on a user name to get off the splash screen at the beginning. If you restart in normal mode of windows it will again work fine.

I tried updating the driver and it didnt need it, I also tried another mouse and that didnt work either.

Thanks......

Oh and yes I did do a search of the internet and couldnt find much on this other than update the driver which I did.
 

Answer:mouse wont work in safe mode

Try removing the Logitech software.

I don't believe the older version work in Safe Mode.
 

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i changed the msconfig to boot in safe mode to remove some fake microsoft warning malware on my lenovo laptop with vista home. when it boots up to the log in screen the keyboard and mousepad do not work so i cant log in. and because i changed it in msconfig even if i try the f8 method and select boot up normally it goes to the safe mode, so i cant log in. selected last known good version but that does nothing as well. tried using a usb keyboard but that did not work either. is there another way to get in and boot it boot up normally. dont want to reformat hdd have lots of family pics and work documents that i havent backed up yet. very frustrated, please help i am at a lost.

thanks in advance.

Answer:safe mode keyboard and mouse no good

You'll have to mount the registry offline and remove the settings for msconfig that way.
Use Google to find the entries, to backup your registry, and to learn how to mount the registry hives offline.

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Oh god, I've been having this problem for over a week, and I've already been to two forums already.

Here are the two forum posts I've been to:

http://www.computerforum.com/thread...or-a-samsung-sh-224db-bebe-disc-drive.235869/
www.bleepingcomputer.com/forums/t/590299/keyboard-mouse-dont-work-inside-windows/

These incompetent idiots on bleeping computer (apt name, because that's how I feel right now) gave me a suggestion that they 100% guaranteed would fix at least the clock issue, and that, if it didn't fix the keyboard-and-mouse issue, it would bring us one step closer to finding a solution for that.

I personally could give a rat's *** about the clock issue! If I can fix the keyboard-and-mouse issue, I can manually adjust the clock.

But, these guys SWORE TO ME that the CMOS battery needed to be replaced, anyway.

Well, I spent a whole day's worth of food buying a new CMOS battery (going hungry for a day in the process), waited an entire week for it to get here. I cleared my BIOS, inserted the new CMOS battery, and .... nothing!

Even the clock got reset, even though that's SUPPOSED to be the one thing they absolutely guaranteed me would be fixed if I did this!

The only reason I'm still resorting to online help is because it's the weekend now, and all the local computer store are closed.

Do you guys have a suggestion? Maybe one that ... actually will solve the keyboard-and-mouse issue first, and any other problems secon... Read more

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Im trying to adjust some settings for one of my drives that can only be accomplished while in safe mode. Once in safe mode and I begin to use the keyboard and the mouse to navigate to the area I need to be I click in a certain area where I need to type some text and the keyboard and mouse stop responding so I am unable to make the adjustments necessary and I have to manually shut down. At first I thought I had a bad keyboard so I replaced it but the problem is still there.

I've noticed that when booting into safe mode there a certain screen that appears for a few seconds before I choose safe mode. That screen contains a few paragraphs of text and at the bottom of the screen the words "keyboard failure" appear and I have no idea why. The keyboard and mouse work flawlessly when the computer is booted up normally.

Anyone have any ideas ?

Answer:Keyboard & Mouse Failure In Safe Mode

Is the keyboard and mouse PS2 or is it USB or Wireless?
Some motherboards support USB keyboard and mouse in safe mode, most do not.
As for your keyboard and mouse not responding in normal mode; do they come back after a while? If so it is a priority/ interrupt issue. Something else has higher priority and is not allowing them input to the CPU. If they do not ever unfreeze; it is probable that you have a heat or power issue; the cpu is locking up, but the video card is displaying the last frame it was sent. Cleaning out dust with compressed air is a first step (unplug and open the case, blow out any dust with a can of compressed air for computer cleaning using short blasts so you do not get condensation of water) . If that does not solve it; trying a known good power supply to see if your power supply is unstable is the next step. After that, checking for possible shorts between the motherboard and case or replacing the processor would follow.

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Hi I have a standard PS/2 keyboard and mouse which do not work as I try to enter Safe mode. As I am on Windows 2000 Pro, I need to log on as administrator. I am not password protected, but have no way of clicking the Log in button.

There are no settings for Keyboard or Mouse in my BIOS setup, so perhaps someone else has an idea of how to get round this.

Thanks Chris
 

Answer:Keyboard & Mouse not working to enter safe mode

if your TABBING thru menus . you can use the TAB key on the keyboard . to cycle thru the options and or the arrow keys . depends on what your doing . then hit enter to make your selected choice .
cheers
 

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Today, I wanted to test my PSU because it's making strange noises lately under load. So to exclude that my graphics card had anything to do with it, I went into safe mode but when I did that I discovered it ain't working anymore.. All I get is a black screen and if I move my mouse, I can see the pointer on the screen along with the "Safe Mode" text in the corners "Veilige Modus" in dutch. I tried CTRL + ALT +DEL but none of the combo's bring up something.

Can someone help me out?

Here are some pictures:
Picture1: http://i.imgur.com/hm1bcq0.jpg
Picture2: http://i.imgur.com/9HZoQ9z.jpg

Thanks in advance

Answer:Safe mode gives black screen with mouse pointer

Possible the noise is either coming from PSU or Graphics card, possible fan. Anything done just before this happened, installed a driver update, windows update or hardware. Could be driver issue with Video card, conflict and or corrupted system files.

Have Windows 8.1 Pro disc or was it preinstalled or a USB Recovery drive or disc image backup ? Was the PSU being dead already would not of started, but still can have issue, leaning towards Video card hardware or drivers.

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Hi Guys

My computer keeps booting up in safe mode, and displays a spool32 error (this program has performed an illegal operation). Also there is no mouse pointer.

We've had a lot of bother with spyware recently - I did the standard spyware / malware procedure and all was well for a week or so but now it seems well and truly broken.

Does this seem like another spyware infestation to you? Or some other problem (corrupted printer drivers maybe?). AVG says there's no problem, but HJT won't run at all.

OS is windows 98

Thanks

Rache3l
 

Answer:Stuck in safe mode / spool32 error / no mouse

This sounds more like an issue for the Software forum. Please post there.
 

7 more replies
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Hi,

I have a problem when I'm entering into Safe Mode my keys were not functioning and my pointer is hanging and suddenly shuts down ungracefully/unexpectedly. The weird thing is this when I used an external mouse then my coursor will move but my keys still arent. I think if I'll use external keyboard then I presume my keys will work also.

When I'm in Normal Mode everythings okay. Only in Safe Mode I'm encountering this problem. Any idea guys. Please advice. Thanks in advance.

Am I having problem with some drivers or missing drivers? I dont know. Please need your expert advice.

Br,
Pete

Answer:keys & mouse are disable when entering Safe Mode

Are these wireless peripherals you're using?

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I am trying to get my computer to boot but having problems. It gets to the title page of windows xp and stays there...I wanted to do a system restore but when I go onto log on page my mouse isn't working either.....what should I do?
 

Answer:can't boot past log in safe mode mouse not working

try another mouse.
 

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Hi, I have a dell inspiron about a year old. Yesterday morning my laptop froze (normal functions no new updates or other installs), i did a hard boot, windows repair did its thing, vista started again but within a minute of loging in, it froze. hard boot again, chckdsk ran and fixed some stuff but once again it froze after a minute vista opening.

i tried systerm restore and no point in past would work (error saying it failed and after trying other stuff all points disappeared). i ran in safe mode with networking and did clean boot without any of microsoft stuff or the background/startup programs and it worked without freezing but computer was essentially useless since internet, etc didnt work. once i turned the microsoft services back on, it froze again. i did again without background or startup and with microsoft and it froze. i ran malware, etc and there was nothing. i did checkdsk and it was good, did memory test and it was good, ran sfc /scannow and would freeze at 58% and say it couldnt finish so ran sfc /verifyonly and saw some tcpmon.ini issue but i read thats common and not a big deal. did some tcp flush stuff i saw online didnt work. i tried popping in dell vista dvd but there is no repair option or upgrade since i have sp2, just an install option. unistalled bunch of stuff and still didnt work. there are no warnings or exclamations next to any devices in device manager.

so it seems from playing with msconfig boot options that its not background or startup progra... Read more

Answer:Vista freezes, mouse moves, ok in safe mode

Go to search type device manager and look for any yellow warning markers
Download and run malwarebytes, a full scan after you update
Run antivirus scan
Make sure that you are not over heating.
Try a clean boot You said that you tried this and it worked. Follow instructions to find cause.
Make sure PSU is working properly
If overclocking, restore to original
Test hard drive at company website.
Download and run CCleaner.
Go to even viewer and look for errors

Check back and I will get you some links that you can use for the above
http://www.geekstogo.com/forum/topic/246994-guide-to-using-memtest86/
http://support.microsoft.com/kb/929135
http://malwarebytes.org/
http://www.almico.com/speedfan.php

This seems like a lot, but go slow, ask questiions and you will be up and running

8 more replies
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Hi, I have a dell inspiron about a year old. Yesterday morning my laptop froze (normal functions no new updates or other installs), i did a hard boot, windows repair did its thing, vista started again but within a minute of loging in, it froze. hard boot again, chckdsk ran and fixed some stuff but once again it froze after a minute vista opening.

i tried systerm restore and no point in past would work (error saying it failed and after trying other stuff all points disappeared). i ran in safe mode with networking and did clean boot without any of microsoft stuff or the background/startup programs and it worked without freezing but computer was essentially useless since internet, etc didnt work. once i turned the microsoft services back on, it froze again. i did again without background or startup and with microsoft and it froze. i ran malware, etc and there was nothing. i did checkdsk and it was good, did memory test and it was good, ran sfc /scannow and would freeze at 58% and say it couldnt finish so ran sfc /verifyonly and saw some tcpmon.ini issue but i read thats common and not a big deal. did some tcp flush stuff i saw online didnt work. i tried popping in dell vista dvd but there is no repair option or upgrade since i have sp2, just an install option. unistalled bunch of stuff and still didnt work. there are no warnings or exclamations next to any devices in device manager.

so it seems from playing with msconfig boot options that its not background or startup progra... Read more

Answer:Vista freezes but mouse moves, ok in safe mode

Hello, I would recommend reinstalling Vista, if you can get into safe mode or disable the Microsoft Services then do so and make a backup of all your data.

Regards,
George

3 more replies
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Hi, I have a dell inspiron about a year old. Yesterday morning my laptop froze (normal functions no new updates or other installs), i did a hard boot, windows repair did its thing, vista started again but within a minute of loging in, it froze. hard boot again, chckdsk ran and fixed some stuff but once again it froze after a minute vista opening.

i tried systerm restore and no point in past would work (error saying it failed and after trying other stuff all points disappeared). i ran in safe mode with networking and did clean boot without any of microsoft stuff or the background/startup programs and it worked without freezing but computer was essentially useless since internet, etc didnt work. once i turned the microsoft services back on, it froze again. i did again without background or startup and with microsoft and it froze. i ran malware, etc and there was nothing. i did checkdsk and it was good, did memory test and it was good, ran sfc /scannow and would freeze at 58% and say it couldnt finish so ran sfc /verifyonly and saw some tcpmon.ini issue but i read thats common and not a big deal. did some tcp flush stuff i saw online didnt work. i tried popping in dell vista dvd but there is no repair option or upgrade since i have sp2, just an install option. unistalled bunch of stuff and still didnt work. there are no warnings or exclamations next to any devices in device manager.

so it seems from playing with msconfig boot options that its not background or startup programs... Read more

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I have a virus, but before I can even begin to solve that problem, I need to get my computer into safe mode.
I have a Logitech Cordless Desktop EX110 keyboard & mouse. There doesn't seem to be any connection at the time when I am supposed to push F8.

Do I just need to go buy a wired keyboard? Is there any way around that?

Thanks much.
 

Answer:Solved: Safe Mode w/ wireless keyboard &amp; mouse

You need to get a wired keyboard or else you may indeed be out of luck. You can try to get into bios and see if Legacy USB support is enabled. But I believe you might indeed need to get a wired keyboard/mouse combo. Luckily they are pretty cheap Might even be able to pick one up on your local craigslist.
 

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My cousin's mouse stopped working on his computer after installing a game expansion. He asked me to try to fix it and I noticed his computer was heavily infected with viruses. I've removed a lot of malicious files through Malwarebytes' Anti-Malware; however, the mouse still doesn't work, and I think there are still viruses. I also tried to reinstall the drivers for the mouse off the manufacturer's website(Logitech), but it didn't help. Since the mouse only works in safe mode, I can only run GMER in safe mode.DDS (Ver_10-03-17.01) - NTFSx86 NETWORK Run by Administrator at 19:10:45.24 on Mon 09/20/2010Internet Explorer: 7.0.6000.16643Microsoft? Windows Vista? Home Premium 6.0.6000.0.1252.1.1033.18.2813.2149 [GMT -7:00]AV: McAfee VirusScan *On-access scanning enabled* (Outdated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}SP: McAfee VirusScan *enabled* (Updated) {C78B3C70-4777-4742-BB91-9D615CC575E6}SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}SP: Windows Defender *disabled* (Outdated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}SP: SUPERAntiSpyware *disabled* (Updated) {222A897C-5018-402e-943F-7E7AC8560DA7}FW: McAfee Personal Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svcho... Read more

Answer:Mouse only works in safe mode, infected with viruses

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

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PROBLEM:  
Keyboard and mouse both die as soon as Windows 8 installation CD's  'Choose your keyboard layout' screen appears.   I cannot
go any further.
DETAILS  
  My Windows 8.1 installation is OK and ready for Windows 10 update.  I installed a new Wi-Fi driver and the computer 'got into trouble'  but I cannot start in safe mode to restore the
system to an earlier date.  Asus told me that this is an OS problem, bios and USB settings are correct.

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Hello,
my Windows8PC shows black screen with only mouse cursor instead of login screen. I tried chkdsk but it shows no errors. Even when i start in safe mode the screen stays black. I think it's a grafik driver problem, but i dont know how i can deactivate or delete the installed driver via cmd. any ideas?

Answer:no login, blackscreen, mouse cursor, even in safe mode

Hello mfxxx, and welcome to Eight Forums.

You might see if doing a system restore at boot using a restore point dated before this started may be able to help fix it.

System Restore - How to Do in Windows 8

Hope this helps,
Shawn

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Hi, what the hell is this?









That's SAFE MODE!

Both, my Keyboard and Mouse (all PS/2) not working in safe mode, works fine in normal mode. In safe mode, Keyboard conflict with COM1. In normal mode, COM1 is auto assigned to unused IRQ.

It's a new installation of Windows 7 Ultimate. I don't use Serial and Parallel ports. Mouse assigned to IRQ 12 by default, but it doesn't work too in safe mode.


1. In BIOS, I try DISABLE/ENABLE/AUTO/MANUAL the Serial and Parallel ports (COM1, COM2, LPT1):

doesn't have any effects,
Windows 7 (Plug and Play) NOT depend on BIOS settings.


2. In Safe Mode, I try DISABLE COM1, UNINSTALL COM1, UNINSTALL Keyboard, ASSIGN COM1 to unused IRQ:

doesn't have any effects,
Keyboard's property box still say the same "used by COM1".


3. I try to edit system.ini then reboot:

[386Enh]
COM1Irq=4

doesn't have any effects,
COM1 still assigned to IRQ 1


4. I try to Take Ownership registry and then delete COM1 registry in HKLM\SYSTEM\CurrentControlSet\Enum\ACPI\PNP0501\1

access denied.


Any help are appreciated.

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I have a problem. Two problems to be exact, but the most pressing being that my mouse doesn't work. It is stuck in the middle of the screen, and the cursor is invisible.

The original problem I had, prior to developing this new mouse problem, was the start menu. Neither the windows button nor the icon on the bottom left corner of the screen would open up the windows menu.

To try the solve that, I followed the instructions found in this video

https://www.youtube.com/watch?v=WnAf_NccrXw&app=desktop

I was directed to restart my computer.
Upon restarting it, I was booted into safe mode, BUT my mouse wouldn't move, and the cursor was invisible.

I have tried unplugging the mouse and restarting multiple times, but to no avail. So currently, my main issue is that the computer won't detect my mouse, and I am unable to do anything.

If anyone could please help me out, I would really appreciate it.

Thanks for your time.

Answer:Win10 Booted in Safe Mode - Mouse doesn't work

Does the keyboard work? If it does you can do a lot with it, without a mouse. Just takes a bit of trial and error.
Is the mouse plugged into a USB3 port perhaps? If so, try a USB2 port. Even if not, use a different USB port. If plugged into the rear USB, try the front.

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I have been going crazy with these types of issues. Windows 7 boots to a black screen with a mouse cursor that I can move.  However I cannot boot into windows normally or in safe mode .  Things I have tried that have been unsuccessful are.
 

Sytem repair from OS disk
System restore (no restore points)
ChkDsk
Virus scans from Hirems boot disk
Fix Boot Fix MBR
Last known Good Configuration
Command prompt from os disk and checked HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon  Shell value = Explorer.exe  and userinit value = C:\WINDOWS\system32\userinit.exe
Mawarebytes PE bootdisk 
I'm sure I'm missing other things I have tried.   The only time I have been able to resolve these without reimaging is when there was a restore point.  I really need to figure out what I'm not doing before I end up losing it haha.  
 
Thanks for any help you can provide.

 

Answer:Black Screen with Mouse cursor only in both normal and safe mode

I will ask another that handles these non -booters to look here.

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Hello,

I am not sure if this is a hardware, software or driver issue and is very upsetting a few days ago desktop was working fine exactly four days ago I turned it on and the mouse and the keyboard are not responding if I hit the F2 keyboard when is starting to check the bios like it shows on the screen both work but when either normal startup mode or safe mode is chosen once the users screen load they don't work mouse is lit keyboard is also lit I already checked the ports they are connected correctly I have tried other mouse and other keyboard and they don't work these are not USB ports they are the older models the other keyboard and mouse I tried are USB ports but they dont work can some one please help I am not sure how to start the computer on command mode or the black screen or how to check anything there please help. Windows 7 Ultimate 32 bits PS/2 ports for both keyboard and mouse Intel (R) Core (TN) 2 CPU E8400 @ 3.00 GHz Intel (R) EM64T Capable
 

More replies
Relevance 60.27%

I have a problem. Two problems to be exact, but the most pressing being that my mouse doesn't work. It is stuck in the middle of the screen, and the cursor is invisible.

The original problem I had, prior to developing this new mouse problem, was the start menu. Neither the windows button nor the icon on the bottom left corner of the screen would open up the windows menu.

To try the solve that, I followed the instructions found in this video

https://www.youtube.com/watch?v=WnAf_NccrXw&app=desktop

I was directed to restart my computer.
Upon restarting it, I was booted into safe mode, BUT my mouse wouldn't move, and the cursor was invisible.

I have tried unplugging the mouse and restarting multiple times, but to no avail. So currently, my main issue is that the computer won't detect my mouse, and I am unable to do anything.

If anyone could please help me out, I would really appreciate it.

Thanks for your time.

Answer:Win10 Booted in Safe Mode - Mouse doesn't work

Does the keyboard work? If it does you can do a lot with it, without a mouse. Just takes a bit of trial and error.
Is the mouse plugged into a USB3 port perhaps? If so, try a USB2 port. Even if not, use a different USB port. If plugged into the rear USB, try the front.

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Control alt del doesnt do anything.  Its prompting me to hit cont alt del, but when i do, nothing happens.  The box tells me "requiring this key combination at start up helps keep your computer secure". "Insert card or press delete"   HELP!!!!!!!!!!

Answer:Locked out of Window XP Pro, no administrator in safe mode, can't move mouse,

It seems like you ar really out of luck. Try to reinstall the Windows XP software

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How can I get it so my mouse and keyboard work in windows, safe mode, and the bios without denigrating the performance of my 20 3-8 TB USB 3.0 HD. I've seen out there that the performance of these devices is increased by disabling USB Legacy USB Support"

For example "Disable Legacy USB Support unless you need to use a USB keyboard in DOS, OS/2, or Linux"

However when I do disable Legacy USB support my USB mouse and keyboard don't work in safe mode at all.

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The other day my computer started constantly right clicking by it's self, when i left click it also right clicks, and the actual right click does nothing. I've been trying to get into safe mode or recover to a previous restore point but mashing esc, f8 or bleep+f8 don't do anything... Just boos as normal... I also tried reinstalling the driver, no change.
 
Does anyone know how I can fix this problem, or how I can access the advanced restore/boot options?
 
I'm using windows 8 on an Acer Aspire 4810t.
Thanks!

Answer:Constantly right clicking mouse problem and can't access safe mode =(

 I'd try booting from a repair drive.  On a working Windows 8.1 system that's current with Windows updates, go to Start -> Control Panel -> Recovery applet and click the option to create a repair drive on a flash drive.  Once created boot from it on your system and do a repair.
 
Good luck.

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I can boot into Windows normally, but when I try entering safe mode, I will be presented with a black screen, and a mouse cursor that randomly glitches and flashes into the loading cursor icon and back.
No controls work.
Is there a way I could get my normal safe mode back?
 

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Relevance 59.86%

Windows ME. After booting screen looks like safe mode but apparently is not since it doesn't say safe mode in the corner. Mouse does not work at all  Any ideas?

Answer:after booting, screen appears to be in safe mode, mouse doesn't work

QuoteAfter booting screen looks like safe mode...which means? Everything is very large?

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I have a Gateway PC, 5 or so years old, running Windows XP Media Edition.

A few days ago, soon after having installed some Windows updates, my wireless Microsoft mouse and keyboard stopped working. I plugged in a spare PS/2 mouse, and in the bluetooth dialog box removed, added, and reconnected both components. The wireless mouse and keyboard worked, but not for long. I then uninstalled and attempted to reinstall the mouse and keyboard software (except that the software apparently had not uninstalled). This did not fix the problem.

From here on I tried so many things, I do not recall in what order. I did a system restore via Advanced System Care, then tried again using a much earlier date. After a very long wait I was informed that my system could not be restored to that date.

I ran Reimage, which reported a moderately severe stability problem with numerous crashes. This program fixed and replaced files, etc, but got stuck while attempting to reinstall Windows updates (during repairs, Reimage removes Windows updates and reinstalls them afterward, but for some reason this last step has never worked with my computer and I've had to reinstall the updates manually). The computer was frozen and I was forced to turn it off using the power button. When I turned the computer back on, I had no working keyboard or mouse, and again had to use the power button to turn off the computer.

I plugged in a PS/2 keyboard and started the computer in bios, resetting bios to default sett... Read more

Answer:Keyboard has limited function in safe mode, and mouse doesn't work at all

Advanced System Care, which fixed a lot, especially in the registryThe IObit program is just a Registry Cleaner that will repair almost nothing, except your hope - You will never know if it repaired anything -You are better off to remove all Chinese IObit programs and only use proven programs for your computer Malwarebytes and Advanced System Care will not operate correctly on the same system, as both clash with each other Malwarebytes Anti-Malware is a proven and trusted program world wide, while IObit is forced on Chinese users as their options are limited.Do you have a Regular Antivirus program that is active and is scanning at all times ??Thank You -

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Hello! Thanks for helping:
So I built my computer two years ago and it has been running strong ever since. I went to Vegas for three days and came back and it seems like this happened out of no where.
Windows boots up just fine, but then instead of a login screen, I get that black screen. I have googled it and most people are able to CTRL+ALT+DELETE and stuff like that; I cannot even do that.
I have tried running in safe mode, same deal. I have tried in low-resolution mode, same deal.
What is weird is that I can dual boot into Linux (I installed Ubuntu a while ago) just fine, in fact, I am posting through Linux on this very computer.
I have tried to use Windows 7's system repair that is through the computer, or whatever, no cigar. and my last restore point was in 2011, I would rather not resort to that.

Here are my system specs:
Motherboard: MB ASUS SABERTOOTH X58 LGA1366 R
Graphics Card: VGA GIGABYTE|GV-R685D5-1GD R
Power Supply: PSU CORSAIR|CMPSU-750TX 750W RT
CPU: CPU INTEL|CORE I7 950 3.06G 45N R
My Windows booted harddrive: SSD 64G|ADATA AS596TB-64GM-C R
All my other files+Linux boot harddrive: HD 1T|SAMSUNG HD103SJ 32M 7K %
Memory: MEM 2Gx3|PATRIOT PV736G1600ELK R

I remember doing an Avira Scan, and a Spybot Search and Destroy Scan like a week or two ago, but I swear I have rebooted since then, of course, so I do not think it is that.
I am worried that it is my graphics card, but then why would Linux work? Perhaps it is the graphics drivers, then? Is there a way I cou... Read more

Answer:Black screen with mouse cursor. (No task manager or safe mode)

You can download a legal copy with SP1 integrated from here:

Windows 7 Direct Download Links

Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file.

You can do this on any computer capable of burning a DVD.

YOU MUST HAVE A VALID KEY TO INSTALL THIS .ISO. The one on the COA sticker on your computer will work.

You can also create a bootable USB Flash drive (4GB or larger) to install Windows 7 from.
Download and run Universal USB Installer – Easy as 1 2 3
Select Windows 7 from the first drop down list, all the way to the bottom
Select the downloaded Windows 7 iso file
Select your USB flash drive
Click Create

For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 6GB flash drive or can be burned to a DVD.

3 more replies
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Hi-
I'm attempting to help a friend out with Windows 10 booting to black screen. He said this started last week, which makes me think it's an automatic driver update problem. I know black screens in Win10 are a thing, but so far all the fixes I've read about haven't worked. Here's what happens:

- Regular boot results in black screen, with no mouse. Win+P DOES give the display menu bar on the right side of the screen, but none of the options actually do anything.
- Safe mode has the same issue, except that the Win+P dialog doesn't give you any options since it's safe mode.
- Low res mode results in the same, except that the menu bar now appears more centered (thus confirming that "low res" is actually working, but nothing else)
- On failed boot, the boot manager says "Failed to start...soemthing" and to look at the log files in System32/logfiles/srt/... There, the files seem present but appear corrupted, i.e won't open in text editor properly.

I also found out he tried to do a "Reset this PC" with the "keep files" option, but this failed and he doesn't recall the specific error. Might this have borked his install?

All of his necessary data was saved through a Ubuntu Live USB -> External HDD, so all experiments are now fair game. I do have reinstall media, but I'd love to know what the real problem is before I do that.

Any thoughts?

R

Answer:Lenovo IdeaCenter - Black screen, no mouse INCLUDING in Safe Mode

rafaelsend,

Welcome to the forum!

Take a look at the following thread ad see if there a workaround for your problem.
Fix for windows 10 booting to a black screen
Let us know. Thanks.

14 more replies
Relevance 59.86%

New Computer, I have a MacBookPro laptop with Dual OS - Leopard on Mac and Windows XP Professional, well two months of trying to get Windows to opperate correctly. Unbelievable! I've re-installed XP SP2 too many times to count, finally had it up and thought it was running fine for the last week, then I went over to the Mac OS tried accessing windows through boot camp, it shut down the Mac OS, then when I tried to go back to boot windows directly, I received the damning <windows root> \system32\hal.dll file is missing or corrupt - again.

I've gone through a bunch of posts, tried a number of the instructions, and now have a worse issue, my computer is now stuck at the User Log in Page in safe mode with Windows, I'd disabled everything for start up in Configuration Utility and "checked" start up in safe mode there too, so now I can't get it out of it, and since my mouse and keyboard won't opperate in safe mode, I get to the log in page to select user but the mouse just won't move and pressing "CTRL +ALT+DLT" no response.

In the Recovery Counsole when I rean CHKDSK /r this is what it came back with...
"The volume appears to contain or or more unrecoverable problems."
97638572 kilobytes total disk space.
90877508 kilobytes are available.

406 bytes in each allocation unit.
24409643 total allocation units on disk.
22719377 allocation units available on disk.

So what does that mean? Not sure what the " volu... Read more

Answer:Help?? Windows Stuck in Safe Mode on Log on Page - mouse won't work - need my data...

You are going to need 'professional' assistance, from a good (damn good) PC/Mac shop, or a data recovery company.

Despite the fact you can install XP on that Mac, 98% of PC shops will turn you away and tell you to go to a Mac authorised dealer ... shame on them, cos they may actually be able to help, if they know how.

I would put your hard drive in to a PC, as a slave drive, and use something like Spinrite to "try" and recover your data.

What may have happened is, the Mac & Windows partitions have cross-corrupted one another hence the error message. A little hard to explain.

Data recovery ain't cheap, and none will guarantee any success, how valuable is your data?


Sorry I can't help with a quick fix.
 

6 more replies
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Hi!  All sorts of issues and I started posting in Malware Forum and was referred here by Myrti,
 
Here is the thread:
 

No Mouse or Keyboard in WIn 7/Only In Safe Mode
 I was updating my MB MS IZ87with MSI Live UPdate 6.  It loaded the BIOS properly, but after it updated Intel USB 3.0 driver 3.05.69, keyboard and mouse will not work in Win 7 only in safe modes. Inb safe mode, I now no longer have System Restore points visible or the tab for System Recovery under System Properties.  I am unable to scan with Avast and have a message that Windows Security Center Service cannot be started.  I ran current version of Malwarebytes and it did not pick up any problems.  I have Winpatrol and it does not show anything either.
 
When I use F8 the computer does not give me System Recovery options.  My Win 7 disc when I try to use Sytem Reovery gives me an error saying its thge wrong version (its not)
 
This is a highlight of the last 8 hours chatting with Myrti on the other thread.  She suggested I come to this forum for help...
 
I am hopeful that one of you can walk me through what I need to do.
 

Answer:Cannot Use Recovery from Disc/No Restore Points/Mouse Keyboard in Safe Mode Only

Look at the back of your motherboard. According to the specs you have 4 USB 3.0 ports and 2 USB 2.0 ports. The USB 3 ports are marked blue while the USB 2 ports black. If  you keyboard and mouse are in the blue ports move them to the black USB 2 ports.
 
If that works, go to device manager and look for your USB 3 controller. Right click it and select Properties. Under the Driver tab select Roll back Driver.
 

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Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop�... Read more

Answer:Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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