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recovery disks for toshiba satellite a500

Question: recovery disks for toshiba satellite a500

The computer has a black screen with cursor in the middle not able to move. I have opted to do recovery disk but it is not doing anything still black screen with cursor in the middle of screen. I have backed up computer ages ago not worried about wiping it all off just want to restore to factory settings.

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Preferred Solution: recovery disks for toshiba satellite a500

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: recovery disks for toshiba satellite a500

I have similar problem I got mine to boot from cd by removing hd.
didnt do much good didnt have anywhere to install so I tried repair computer
and put hd back in no good wont recognise hd can use cmg line that way though
hope someone has an answer

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I bought Satellite A500 yesterday and now I am trying to create the recovery disks before anything else.
However, towards the end of the 1st DVD, I get an error message saying "Faile dto open the following file. e:\boot\bcd (Error code 0201123-F1-00000000)" and then when I click 'OK', the DVD is ejected giving a message 'failed to create recovery media 1'. Upon physical examining I have noted the DVD is written to almost full.

Any advise on this? Also, in the interface, it does show a USB option and says to insert a USB media with more than 7GB free. Can I use this to create the recovery disk? If so, when I reinstall windows 7, can this be used as a bootable disk?

Would greately appreciate any help on this issue. If it is malfunctioning, I want to return it ASAP.


Answer:Satellite A500 - problems with creating the recovery disks

As far as I know you cannot use external device for recovering so it is very important to create recovery DVDs.

Try to create recovery disc using DVD-R media only. Use high quality medias like TDK or Verbatim.
Last month I created recovery discs on Satellite A500-157 and everything went well.

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I'm trying to recover my laptop to factory settings, but while it was about to start... it mentioned my "current recovery drive size is 238gb" while my hardisk is 500gb! :S


Answer:Satellite A500: Toshiba Product Recovery and HDD capacity

Can you please tell us which notebook model do you have?
Do you use it for the first time?

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I recently ordered a Toshiba product recovery for my Toshiba Satellite A500, which runs on windows 7. When using the product recovery DVD everything is fine, but near the end I keep getting a error. And now I can't even start up my pc, it keeps saying "BOOT MGR IS MISSING" .

Thank You

Answer:Satellite A500 error while using Toshiba product recovery

That?s really strange. And the same happen when you use recovery DVD again and again?
Always the same problem?

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I am installing the new Windows 7 and I insert the disk. Nothing happens. I go to my computer and try to open the disk drive or explore this and it doesnt show anything.
I've checked with other CD's and it doesnt work. DVD do work tho.....

What's wrong?

Answer:Satellite A500 DVD/CD Driver not working (cant read disks)


Maybe there is dust over the lens? Have you clean the lens using a microfiber cloth? If not , check this!!!

Alternative you should try to remove the upper and lowerfilteres in registry. Follow the instructions in this MS workaround:

I had a similar issue and after removing the upper and lowerfilters it worked again! :)

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Just wondering if anyone know where to get the drivers for this Toshiba A500 1BAS (I think that is right)

Answer:Toshiba Satellite A500 drivers

Quote: Originally Posted by Armpits

Just wondering if anyone know where to get the drivers for this Toshiba A500 1BAS (I think that is right)

Hi Armpits welcome to the forum, here is a link to the drivers Model Content Page these may work for you ,Icould not find an A500-1BAS ,this is the nearest

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Hi I have a Toshiba Satellite A500 Model PSAM3A and I am trying to install XP Pro as we use XP at work and some of our older software won't run properly on Vista.
I formatted the drive and XP installed no worries but I can not find drivers on any Toshiba sites (not even Vista ones) Toshiba's support system sucks big time, the only download listed is a bios update Does anyone have any ideas?? The main ones I'm missing are fingerprint sensor and the TV tuner card.



Answer:Toshiba Satellite A500 drivers

run a trial version of driver genius or driver agent (i prefer the former). make note of the latest drivers and their manufacterers, and hunt them down individually. or buy one of the programs i mentioned, and download directly from that.

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Hello everyone,

I just received my Toshiba remote controller (G83C0009R110)
I installed Toshiba remote controlling manager.
I use preinstalled Win7 64bit but cannot get the remote controller to work properly.

Can anyone help with this?

Thank you for your help and soon

Answer:Re: Cannot use Toshiba remote controller with Satellite A500-1GL

Can you confirm that this remote controller can be used with Satellite A500-1GL?

If your notebook is not delivered with remote controller that doesn?t mean you can just buy one and everything will work well.
All models are not prepared to work with remote controller.

By the way: where you have bought this remote controller?

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Hi everyone,

I bought this keyboard (for Toshiba A500) after being told that it was genuine Toshiba.

However it was different to the photo and it has the black ribbon cable which seems common on the cheaper keyboards.

Can anyone give me more info on it?

Model Number: MP-08H73US6356

Sorry I couldn't find a way to embed the images, thanks.

Answer:Is this keyboard for Satellite A500 genuine Toshiba?

I don't know where you have bought it and have you bought it by some authorized Toshiba dealer but if keyboard was not expensive works properly who cares about that.

Several times I bought keyboard for my Toshiba notebooks and I bought cheapest keyboards on ebay. No problems at all.

Unfortunately I don't have A500 and cannot check it for you.

One more thing: has your old and original keyboard illumination option or not?

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The FN button, Eco button and other specialized buttons such as the one which opens Windows Media Player have stopped responding on my A500 PSAM3A-03P00E which runs Windows Vista. I can still change screen brightness with the FN button but no menu appears at the top of the screen.

Also the Toshiba programs which are meant to run at start up such as PC Health Monitor are not auto starting, even though they are selected in System Configuration (msconfig).
Bluetooth manager is however running at start up.

I have previously had blue screen errors however they are not a problem since I updated the BIOS to 1.5 and uninstalled Zonealarms.


Answer:Re: Satellite A500 - need some help with FN button and Toshiba programs


Try to reinstall Toshiba value added package. As I know this utility is responsible for such functions.

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OK so this is the main problem:

Any ideas?

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I cant seem to install the emanager.
It seems to me I need VT to do so and the laptops processor can't enable virualization.

Answer:How to install Toshiba Emanager on Satellite A500-1DN


I don?t know if the VT is needed or not but the CORE2 DUO T6600 CPU in your notebook does NOT support VT.
Therefore you cannot use this feature.

Here is a great movie which I found on youtube about Emanager installation:

How to Install Toshiba eManager

Check it!

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The charger on my A500 needs replacement. Its specifications are:

Part: PA3468E-1AC3
Model: PA-1750-09
Input: 100-240V / 50-60Hz / 1.5A
Output: 19V / 3.95A

I have a spare one from another Toshiba laptop whose specifications are below:

Part: PA1650-02
Model: PA3396E-1ACA
Input: 100-200V / 50-60Hz / 1.6A
Output: 19V / 3.42A / 65W

Is it safe to use this one temporarily? I am not sure how to replace the other one permanently. I live outside the US/EU so unless I can find the exact one I would need to think of buying a generic one.

I also need to fix a once flickering but now dead monitor but that is another issue...

Answer:Toshiba Satellite A500 charger replacement

I bought a new charger today so that resolves this problem. I may put up another post about the screen flickering...

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I have a 4 year old toshiba satellite a500-18x and ever since i bought it i have never been able to play games (counter strike, call of duty etc) whilst plugged into the mains as it would just switch itself off. Sometimes i could play hours before it switches off other times just a few minutes. When i would play on the battery it would work fine but this obviously isnt very practical as battery doesnt last very long when gaming. But now i cant even do that as i have recently had to buy a new battery and now when i play on battery within a minute of playing it beeps and says low battery and then turns off saying 0% battery power but when i reboot it no longer says low battery and goes back to whatever percent it was on..

Please if anyone could help solve either issue (why it switches off when plugged in and why it says battery depleted when i play on battery and its fully charged) i would much appreciate it! thanks in advance!!


Answer:toshiba satellite a500-18x turns off while gaming

Hiyya redcherry mate a few things first up run Speccy for a look at the temps mate Speccy - Download < from piriform.

Now I can tell you now the power adaptor is cactus or the power jack is broken more likely the former. Now if you can test the volts on the adaptor and then take out the battery and with the power adaptor plugged in see what the volts are at the battery connections.

Now being four years old if it has never been cleaned then I am guessing it is sort of quite dirty inside. But the temps will show up any irregularities.

Now lastly are you capable of working on the machine if need be? I can guide you through a bit if you are happy with that.

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Back to school for 4 children with laptops is a pain, I seem to be constantly wiping them and setting them up again.

Any ideas why the recovery disks of Vista don't display the TOSHIBA HDD Recovery option?

I made a USB drive and copied all the files from a backup of the Recvery Drive to it. The USB shows the TOSHIBA HDD Recovery option but asks for the disks and will not run the recovery from the USB itself. This is annoying but at least I can still use it to recover the machine.

I would like to either

solve the issue with the disks


get the USB to recover using it's own files instead of asking for the disks. Vista wasn't created with the option to recover from USB so this might be impossible.

Answer:Vista Recovery disks don't display TOSHIBA HDD Recovery option

The HDD recovery option will not appear in the Advanced boot menu if something has been changed or modified on the HDD and the ?flag? has been removed.
For example this may be the case if the partition has been changed, modified or if the HDD recovery files or folder has been modified, moved or deleted.

In case you want to recover the notebook back to factory settings, you have to use the recovery disk

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Hi I was wondering if my applications that were pre installed on my Toshiba Satellite A500 would transfer across on a custom install of Windows 7.

I have done a upgrade from Vista Home Premium to Windows 7 Home Premium but I want to do a full install on Windows 7 as I feel the upgrade does not operate as good as a full install of a OS.

Answer:Satellite A500 - Toshiba tools after new Windows 7 installation


As i know, if you make a full install everything will be wiped on local disk C: and you will have to install all application/drivers again.

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I have a Satelite A500 and have just rebuilt it.
However i forgot to save my display drivers which were the Nvidia drivers.

The current drivers on the site do not work correctly and give a very washed out display.
The drivers from the Nvidia site will not detect the card, this happened before the rebuild as well and is a problem out of the factory.

Where are the archived drivers held?
There was an set of drivers that worked correctly on the toshiba site and they were the ones i was using before the rebuild giving me vibrant colour however they have been removed.


Answer:Satellite A500 : Nvidia Toshiba Drivers needed

What is the model number of your laptop? There should be a PSAxxx-xxxxxx number on the Base.

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Hi all,
I have a Satellite A500 that does not boot anymore. When the power cable is connected and a battery inserted, only the LED indicating that an adapter is connected turns on, not the one showing that the battery is charging (It's the same for a second battery).
When I press the power button, nothing happens: nothing on the screen, no LEDs start to flash and the fan doesn't spin.

I've tried disconnecting the cable, removing the battery and pressing the power button for 60 seconds multiple times and it didn't help. The other suggestion I've read was to do the same with the CMOS battery. However, it's not really removable for this laptop.

Does anyone know what I could do or does it look like a motherboard failure?

Thanks in advance!

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Help, please. I cant load bios on this model Toshiba Satellite a500-1gl.

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Recently every singly time I use my Toshiba Satellite A500 I get an error message 'Toshiba Service Station stopped responding'.

1) I start up the computer. All good.
2) I go into internet explorer, ms word or ms excel (my three most frequently used apps)
3) In the process of that app coming up I get this error message.
4) The error message sits for about about 30 seconds to a minute. Then the program continues it's start up process and I can continue working without further issues.

While nothing serious appears to have happened it is extremely annoying (especially when you are in a hurry). What could be the reason for this error message and what can I do to fix it?


Answer:Satellite A500 - Toshiba Service Station stopped responding

To be honest I don?t know why this happen but what I can say is that this application is not so important and you can remove it from the system. I have done the same and I?m not missing it at all.

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Hello! C:

My Satellite A500-1F7 doesn't start up anymore- when I try to turn it on, the Toshiba-logo appears, but a few seconds later, the screen goes completely blank. If I press F2 while the logo is still shown on screen, the setup menu opens. F12 works as well.

At first I thought my laptop just needed a new battery, since it had been urging me to change it for quite some time and the battery-led was out. Now I got a new battery - still doesn't work.
If anybody has an idea, what the reason might be or what I could do to fix it, please help me!
Sadly, I am a total computer-noob.

Thank you very much for taking the time to read all this!

Answer:Satellite A500-1F7 - after Toshiba-logo the screen goes completely blank

Oh my gosh!
*Update:* The CPU fan suddenly turned on, so I decided to wait and see. After about an hour, a loading bar and "? Microsoft Corporation" appeared on the screen. Also, my laptop made very high-pitched bleeping noises. And now, another 37 minutes later, it seems to be back to normal.

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Guys with A500-1GL, please, tell me which version of Toshiba Power Saver do you currently have? It is displayed in advanced power settings menu.

I am asking, because, I guess, that TPS from .eu toshiba site is pretty old and my laptop came with a newer one. Am I wrong?

Answer:Satellite A500-1GL - Latest Toshiba power saver version


Why is the version so important for you?
Important is that everything works properly and notebook saves energy if it runs with low CPU usage.

What operating system you have exactly?
If you use Windows 7 or Vista, Power Saver is a part of Value Added Package.

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I have a Toshiba Satellite A505-S6014 that is now making and when it does it locks up and won't boot.What ever is causing this is locking up my computer and stopping Windows from loading normally.I was looking online for help, I came across this video below where this guy shows how to "reset" your laptop to factory specs. But, the noise heard here is the same one that my laptop is making. I was not trying to reset my computer nor did I press the "0" and Pwr key at the same time. I reloaded a piece of software, Microsoft SQL Server 5.x Compact Edition because there seemed to be an issue with it. when this software load completed I started having issues. Some sort of "Toshiba" software popped up across the top of the screen, there were 8 to 10 icons. I had thought it was "Toshiba Assist" or some part of it. Anyway I have tried all basic troubleshooting techniques I can think of including replacing the HD and reloading the factory software. My repair CD's would not work so I dropped the $30 bucks and purchased the "Toshiba Recovery Media for Satellite A500 Series" Windows 7 Home Premium 64-bit. did this help? NO. When I try to boot some times it work and most of the time it screams and locks up, this frys the OS and then needs to be repaired. when it does boot if I try to type I get lines of "oooooooooooooooooooooooo" that just won't quit. Does the logic board have a actual reset button?Help from the Net.... Read more

Answer:Need Help - Toshiba Satellite A500-S6014 won't boot makes screaming noise!

To test Toshiba's theory attach an external USB keyboard and see if it changes anything. This may be problematic if the fault is now embedded into the start up process of the computer and may not be able to be overrun by the external keyboard. Have you tried using compressed air to blow the dirt out of the interior as something may be interfering with a key on the keyboard? truenorth

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Hi there,

I bought my laptop 3 weeks ago, model: Toshiba Satellite A500 PSAR9A- 02s001
I bought it in Australia but i cannot find any driver support on

Any help?

Answer:Cannot find my model Satellite A500 PSAR9A-02s001 on Toshiba website


This seems to be an Australian notebook series?
I?m not quite sure why it?s not listed on the Australian page but if you need the drivers then you can try to use the driver from the Toshiba European driver page as well?

There is an Satellite A500 PSAR9E series which is similar (or same???).
In my opinion the Win 7 drivers should work too.


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I'm currently running 64-bit Windows 7 Home Premium. I've created my recovery dvds using the Toshiba Recovery Media Creator and all the original partitions are still intact. However, I'm considering switching to Ubuntu, and I would like to do a clean install, which would mean erasing my C: and D: drives.

I plan on sicking with Ubuntu for the foreseeable future, but I was wondering that if I did get fed up with it, would I be able to use my recovery dvds to re-install Windows 7 on my machine. I wanted to research the whole process in-depth before I started though, just in case. I've read that in order to use the recovery dvds, you must keep the hidden recovery partition intact.

After running diskmgmt.msc, I can see the following:
- A 400 MB partition, with the label (Recovery Partition)
- A 232.88 GB partition, with the label (Boot, Page File, Crash Dump, Primary Partition)
- A 232.49 GB partition, labeled (Primary Partition)

I'm guessing that when resizing my partitions (with GParted or something similar) that I will need to leave the 400 MB partition untouched and just modify the two larger partitions. Can someone tell me if this whole process will work, or if I'm just wasting my time?

Thanks in advance,

Answer:Satellite A500-19X - Recovery questions

Hi buddy,

The 400MB partition with recovery files has nothing to do with Toshiba and it?s only a Microsoft features and contains some important files for Windows recovery environment but you can?t restore Windows from this partition.
On Wikipedia there is an interesting article about Windows recovery environment.

IF you have already created the Toshiba recovery disk you are on the safely side and you can do what you want because you can always restore the preinstalled settings from Toshiba with this disk because it?s contains an image of factory settings.

So you can delete all partitions and install Ubuntu. If you want Windows back, just use the Toshiba recovery disk. :)

By the way: HDD recovery files from Toshiba are saved on second HDD partition in folder ?HDDrecovery?.

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Wondering if someone has experienced this and found a fix.

Recovering A500 (PSAR9A-02S001) with built-in factory restore (F8 from boot) chose to recover all factory software in step one. Chose to recover with hard drive wipe in step 2.

It wiped the C: drive, but did not restore the factory software. To top this, it hadn't marked the hidden partition as active, so I had nothing but BIOS boot device menu until I put the drive into my PC and marked it as active.

Now I am stuck with the only options being the normal Windows F8 options (Safe Mode etc), so 'Repair My Computer' is missing from the F8 menu, and from the '0' menu I am asked to provide the image to restore from but cannot choose the hidden (12gb) partition which obviously contains the factory image.

Aside from purchasing the recovery discs from Toshiba, is there any hope for this unit?



Answer:Satellite A500 - Recovery Failed

>'Repair My Computer' is missing from the F8 menu....
>Aside from purchasing the recovery discs from Toshiba, is there any hope for this unit?
Unfortunately there is no other solution. Your biggest mistake is that you didn?t create recovery disc following Toshiba advice writing in Toshiba reminder or user?s manuals document.

I know, now is too late but how recovery installation works you can read on

Do you know where you can order recovery disc?

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My HD recently crashed. My laptop was still in guarantee, so I send it back, and they replaced the Hard Disk.

When I got it back, I installed Ubuntu, and it's working fine.

But, I need Windows Vista for some programs (Visual C++, some games, ...) that won't run under Wine. Since I've hadn't done a lot of things, I thought to use the recovery media. Normally you should be able to do this from the setup (hold 0 or F8). But that won't work (I get a different screen, without any options).

After some searching, i saw I could order a recovery-dvd. I just wonder if it will work, since my laptop is already running on ubuntu? And will it re?nstall Vista?
It would be stupid to spent more than 30EUR for a recovery dvd that doesn't work. If that's the case, I'll just buy Windows 7, but that seems like a waste of money, since I've had it before my HD crashed (free upgrade).

Thanks in advance.

Answer:Satellite A500-14Q - Question about Recovery- DVD


Why to use Vista on this machine? It must be Win7 supported so before you spend money for old and not so perfect Vista buy Win7 and you will have great machine with newest operating system that runs much better than old Vista.

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How can i use my recovery disk that I created after I got the laptop it is a Toshiba L450D 12X and I not sure how to use them any suggestions? Its running Windows 7 Pro

Link: Satellite Pro L450D-12X - Toshiba

Many Thanks

Answer:How do i use my recovery disks? Toshiba L450D

Hi there .. I think this is what you are looking for ....
How to recover a Toshiba notebook with the HDD recovery procedure

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Does anyone know if toshiba recovery burns BD disks?

Answer:Does Toshiba recovery burns BD disks?


As far as I know the Toshiba Recover disk creator provides a option which burns the Recovery image on the DVD disk

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I have a toshiba satellite L740 laptop. I have created the recovery disks from recovery media creator. I am trying to reinstall windows 7 using these disks but i'm not knowing how to do that. I am not able to enter the bios settings on start up. Should i have the original windows 7 installation cd to reinstall windows or can i use the recovery disks? I was not given any windows installation cd when i bought this laptop. What do i do now?

Answer:Reinstallation using recovery disks on toshiba

Hello sowmya, welcome to Seven Forums!

Have a look at the method out-lined below first and be sure to post back with how it sorts out.


Be advised: this will over-write any data on the PC so be sure to copy-out your data before you start this.

Start with the PC in an OFF state.
1) Press and hold the 0 (zero) key and at the same time, hit the power button once to switch on the PC.

2) When the machine starts beeping; release the 0 key.

3) When prompted by the warning screen; select Yes to continue with the system recovery.

4) Select Recovery of Factory Default Software; click Next.

5) Select Recover to out-of-box state, click Next again.

6) Click Next to Start recovery.

4) Now just follow the prompts to finish the process.

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I am trying to recover factory default software on my Toshiba Satellite L775D-S7132.
I received the 4 disks from Toshiba 3 days ago & have been trying to load it, however on the last disk near the end it comes up (Can't read from the source file or disk) with options of -Try Again, Skip, or Cancel. I have tried all with no favorable results.
When I turn it on without booting from disk it gets hung on - Initializing the partition. Please wait.
Any help would be welcome.

Answer:Toshiba Recovery Media Disks

Sometimes you can "fix" a bad CD/DVD by copying it to a blank CD and using that disk to do the installation. The last disk is probably bad. The optical drive could also be bad, although since it worked for the first 3 disks it is probably good.

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I have a problem with my notebook

When I restart my notebook, it tends to be stuck on this windows error recovery screen. It gives me two options
1) Lauch Start Up Repair
2) Start Windows Normally

Tried both, than it shuts itself down, reboots than it ends up on the same screen again and again. Tried to access it via safe mode to no avail. tried to repair it via windows 7 disc, didnt work. tried last good configuration, no good either.

This is the screen I always end up on and it doesnt go any further than this.

Please can anyone show me some direction as to how do I go about in fixing this problem. I am a freshman at college, I don't have any money to take it to a professional. Therefore am trying to fix it myself as I need it urgently.

Thank you in advance.

Answer:Re: Satellite A500 - Windows Error Recovery


Hmm? Not easy but in my opinion it?s something wrong with installed Windows OS and HDD recovery doesn?t work properly?

Do you have the Toshiba recovery disk?
If yes you can use it to restore Windows to original settings. Just boot from this disk and follow the screen instructions, that?s all! :)

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I have a satellite A500-134, the recovery partition drive shows that it is 100% free and HDD recovery folder is shown in the D drive (the laptop comes with 2 visible partitions C and D with 232GB each). I found the recovery drive partition when I was looking at disk management in windows.

So does this mean that I can delete the recovery drive as nothing seems to be in there?

Answer:Satellite A500-134 - Recovery partition is empty


Why do you want to delete the Windows RE partition?
On this partition Windows saves files to restore the computer or to fix problems.

Here is a good article about this:

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Hello I have problem with my laptop.

I have Toshiba Satellite A500-13C with installed system VIsta x64, but my hard drive is broken (repair is not profitable), so i bought new HDD drive, and i there is my question.

My HDD is broken so i don`t have instalation disk to my Windows Vista, I have a label with the number system Vista, can I install this system with other DVD disc with Windows Vista on my laptop?

Or maybe there is a possibility to update my Windows Vista version to Windows 7 or Windows 8.1, if this is possible without my original Vista Windows installed on my laptop?

Can I update Windows with only the product key of the laptop?

Answer:Recovery or update system on Satellite A500-13C

>My HDD is broken so i don`t have instalation disk to my Windows Vista, I have a label with the number system Vista, can I install this system with other DVD disc with Windows Vista on my laptop?
No, I don?t think that this serial key will work in connection with different Vista installation disk.
It?s OEM key and belongs to the system which is part of the Toshiba image and usually it will not function with external MS installation disk.

But you could order a recovery disk (in case it?s not discontinued) which would help you to install the Toshiba image on this Sat A500 notebook.

The Recovery disk could be ordered from Arvato:

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Hi, this my firs Thread.
I reseted my Satellite A500 and due to a power failure the reset didn't complete. When I restartet with F8 I can see the option HDD Recovery, but then it requires login into my account which I didn't make at all because of the power failure.
Then I installed a retail copy of Vista, hoping to create an account and be able to recover from the HDD.
PROBLEM!!! : Now I don't see the option "HDD recovery" at all.
QUESTION: There must be a way to integrate this option back into windows Startmenu (F8). Can somebody help me with this matter? I didn't burn the recovery DVD's and the recovery partition is still there.
Thanks in advance.

Answer:Satellite A500 - HDD recovery option no longer available at F8 Menu

Biggest mistake you?ve made is that you didn?t create recovery DVD as recommended by Toshiba.

Why you didn?t ask us how it works before you done anything?
You?ve wrong understood this with username and account.

At this moment when you use your own installation you will remove option for HDD recovery installation and recovery image can be installed with recovery DVD only.
Now you have two options:
-to order new recovery DVD or
-to use own OS installation.

What do you think about that?
To be honest I think you should use Windows 7 on this notebook.

I recommend you to install Win7. All necessary drivers you can find and download from Toshiba download page

If you have more questions or need some assistance please let me know.

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I have just recently used the recovery partition of my Satellite A500 A505 to get rid of a particularly persistent virus after having run multiple anti-virus programs, all to no avail.

Now, the virus seems to be gone, but the computer does not appear to be in the state that it was in immediately after it was opened.

For one thing, the resolution is such that the taskbar, start menu, and desktop icons are all much larger than normal.

Secondly, it seems to be lacking whatever graphics files allow it to play my games that I put back onto it from my backup (that is, it is showing the background of the game's screen and playing music and SFX without showing character sprites or menu options).

Thirdly, my Fn+F6/F7 will not allow me to adjust the brightness of the computer screen, the only way that I know to adjust a Toshiba laptop's brightness.

What, if anything, might I have done incorrectly in all of this?
What might I be able to do to fix these issues?
I do not internet right now, but I have a jump drive and everlasting patience, so I can use another computer and transfer anything that you suggest over to mine.

Nevertheless, I would prefer solutions that do not involve such, if at all possible.

Surely appreciated!

Answer:Satellite A500/A505 - some issues after recovery process

To be honest I?ve never heard about such issue.
In my opinion you should try to make recovery installation one more time to check if the same problem will occurs again.

Have you created recovery discs?
If yes use recovery discs for recovery image installation.

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I just got an Satellite A500-1f4.
It had an Error with HDD SSD alert. I reinstaled it but the same error was still there.

So i had to do a recovery. Since i recovered the computer the screen dosen't look good as it was when i first got it. I tried to change the brightness and other settings but still doesn't look good.

Can you please help me with this?

Answer:Satellite A500-1F4 - screen doesn't look good after recovery


What do you mean it doesn't look good? If you do recovery it should bring the system to the original state. Try to reinstall a graphic card driver and play with settings - brightness....

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After five years of proper operation sth went wrong. The system tries to boot but lack access to a device (HDD?). Then tries to download some files to recover. After downloading recovery fails and the only option is to close the computer. How I can recover this system?

Answer:Windows 7 on Satellite A500-1EE - problems with system recovery

Recovery process is very simply.
Have you created recovery media (DVD)? If yes you can use it for recovery image installation.
Other way you can use HDD recovery option (F8 > Repair your computer) and start recovery image installation.

Please test F8 option.

If you have more questions you are welcome.

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My laptop ( Toshiba Satellite a500-17x) recently crashed during a bios update and i have not been able get the laptop to display anytihng on the screen or via an external monitor, the laptop powers up and the lights show that the laptop is charging, hdd is present etc, the fans spin but i get no display.

Is it possible to flash the bios without a floppy disk, with a usb drive for instance? if so how would i go about doing this and where would i find a download of the bios for my laptop?

Thanks in advance, Chris.

Answer:Satellite A500-17x - BIOS recovery without floppy drive

The corrupt BIOS update can be solved using an BIOS crisis disk.
But the crisis disk is not read for download, only Toshiba authorized service partner have an access to such tools.
Recommend to get in contact with service guys to get it fixed.

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I've just bought a Satellite A500-18T and before first launch, I wonder if it's possible to creat the recovery disc on an external USB hard drive rather than burning a DVD.

Answer:Satellite A500-18T: Is it possible to creat recovery disc on external HDD

No, something like this is not possible.
Please create recovery DVD and be sure you will not lose it.
For recovery disc creation I recommend you to use high quality DVD-R medias like TDK or Verbatim.
I had very good experiences with those medias in the past.

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I have a Toshiba Satellite A500-TX laptop.

My BIOS was updating via the windows application but the laptop hung up and restarted (duh!!!). Now quite understandably the laptop does boot up and doesnt even show anything on the screen when powered on (i guess the bios is corrupted).

I have found a few ways to reflash the bios using a floppy drive but the problem is that the laptop does not come with a floppy drive.

Can anyone recommend any way to reflash the bios with the floppy drive? possibly by formatting the usb as a floppy and booting? I have tried using the usb to reflash via the phoenix method

...but to no avail.

any help would be much appreciated!!

+Message was edited: link has been removed - hyperlinks to other forums are not allowed+

Answer:Satellite A500-17x - Bios recovery without floppy drive

> My BIOS was updating via the windows application but the laptop hung up and restarted (duh!!!).
That?s really pity and in my personal opinion there is no other real solution for you as to get in contact with an Toshiba service agent.
If you are lucky guy, just the ROM module would be reflashed but in worst case the motherboard could be dead.

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Lately I've had a number of problems, weird glitches, and slowdowns on my computer, so I decided to just wipe the whole thing and start over.

I have a Tosbhia Satellite; it came with two Vista Recovery CDs. I booted from disc 1 and used the recovery wizard to wipe the hard drive and reinstall Vista. However, when it was loading the installation files it flashed an error message; something about a preinstall file not being read, I/O error...

I called Toshiba tech support and they told me the discs were corrupted and they would send me another pair. I don't know how this is possible and my fear is I'll wait a week, get the discs, they won't work either, and I'll be SOL if I try to call Toshiba again.

Can anyone throw some help my way?

Answer:Problem reinstalling Vista from Toshiba recovery disks

hi you may have a recovery partition on the hdd you can get the info here

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I carried out a restore on my Satellite A500-1GL using F8 option of recovery on the HDD.

However after the computer goes through the set up of Window 7 for the first time, on reaching desktop it immediately logs off and reboots.

This process of setting up Windows for the first time including white initialisation screen with green bar then immediate log off and shutdown constantly repeats.

Same result with Recovery CDs I created from new.

There is no longer an option to repair computer when F8 is pressed.

Any suggestions please?

If I end up having to reinstall Windows 7 from another copy then how can I go about this as
the Windows 7 licence serial number has rubbed off the label on the bottom of the laptop?

Many thanks in advance.

Message was edited by: simondo

- *SOLVED* -

- It turns out it has to reboot about 6 - 7 times to finish install.

Answer:Satellite A500-1GL: Recovery Reaches Desktop Reboot Over and Over - Solved


As I can see everything went well. It is logic that notebook reboots many times while recovery installation is running. I don't know how it looks like with your machine but when I use recovery machine it starts with number 1/64. With other words it must be installed 64 components (software) and after some of them notebook simply restarts but installation will continue.

When recovery image is finished it is always shown on the screen and notebook owner is informed that recovery installation was finished successfully.

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I'm replacing the hard drive in a Toshiba Satellite A200 running
Vista Home basic OS.
The owner of the machine does not have recovery disks.
Her brother has an identical laptop.

Can I make a recovery disk using her brothers identical machine
or will the recovery disk be tied to its own product key,


Answer:Solved: Make Toshiba recovery disks from identical computer ?

Just had a reply from Toshiba Support

"Yes, if the machines are both the same Model, just use the recovery disk creator to make a set of disks which will be able to be used in either machine."

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I downgraded from factory loaded Vista to XP.
However I now want to reinstate back to Vista.

I have disk 1 & 2 'Product Recovery DVD-Rom; Portege R500 disks'.
They have been supplied by Toshiba and are also marked 'Windows Vista Business (SSD/PATA)'.

I have no idea how to use these disks to restore my operating system back to Windows Vista. When I load disk 1 and after it has loaded some files, a message "Cannot read from source file or disk - Preinst2.SWM" appears and I cannot proceed any further.

A step by step instruction would be greatly appreciated

Answer:Portege R500: Cannot restore Vista using Toshiba Recovery disks

I wonder why you receive two recovery disks. As far as I know Toshiba Vista Recovery image is stored on one DVD.
Maybe you have received two CDs?

Anyway, did you try to boot from the other disk? I mean from the second Recovery CD?

Usually the recovery is not very tricky. You have to boot from the disk and have to follow instruction on the screen.

The error ?Cannot read from source file or disk - Preinst2.SWM? looks a little bit like the CD would be not readable or the CD/DVD drive would not read from the disk correctly.

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I have SATELLITE L350D-212 notebook with windows 7 home premium OA.
It started to complain that there was something wrong with the harddisk so I went and bought another harddisk of same size.

I have created the recovery disk when the computer was bought and have backup of all the data in external harddisk.

After I changed the new harddisk to the notebook and tried to boot from recovery disk nothing happens eventhoug I can see that there seems to be everything Ok with the disk.

Any ideas on how to get the recovery to run for the new harddisk?

I have the old harddisk attached as external disk via USB but can't boot from that too. It just stops at some point and says to shutdown.

Answer:Satellite L350D-21 Problems using recovery disks to recovery to new HDD


Usually the recovery disk should format the new HDD but I would recommend to attach the new HDD as an external device to another computer and to format this new HDD before trying to recover the notebook.

After the HDD has been formatted, connect it to the L350D and boot from the recover disk?

Good luck

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Stop 0x000000001A *Memory_Management* Blue Screen during recovery.
Please help.

Answer:Satellite L500-12T System Recovery from Recovery Disks

First recovery or first notebook start?
HDD or DVD recovery?

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Well, for the first time in 8 years I had to do a system recovery using the disks i created when i first bought my l300-13s using the Toshiba Recovery Disk Creator.
I had inadvertantly deleted the HDD Recovery partition when i set out to do a clone using a bigger HDD.

What I want to find out is instead of making recovery disks to DVD can i make a recovery USB flash drive?



Answer:Satellite L300-13S - Recovery USB instead of Recovery DVD Disks?

When you open Toshiba recovery media creator you can see options which media can be created. I?m not 100% sure but I think on old L300 there was option for recovery DVDs only so I think you cannot create recovery USB.

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I have a P205-s6257 toshiba laptop that Im trying to load window 7 on with NO luck after I formated the hard drive. It actually gets worse, what happen to the good old days of formatting the drive then adding in the new OS, creating a partition and away you go

Anyway, this Toshiba laptop had Vista on it originally and I do have the recovery disks that came with the laptop but I cant seem to get the formatted hard drive to boot up either with the new windows 7 dvd nor the original vista recovery disks. ugh.

The error message im getting now is missing operating system. I tried click "F8" and "0" but it still say "missing operating ".

I have another laptop and a sata usb enclosure. is there anyway to format the drive via usb and add the toshiba recovery files needed to get my laptop to boot up again?

Any help would be approciated

[email protected]

Answer:Toshiba P205-s6257 wont boot with Vista recovery disks after formatting drive

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can anybody help me. i am trying to use my recovery disks on my p10 but it will format so far and then just shut down. it gets to differant stages each time but been as how it started to format i now have no pc so if anybody can help i will love ya forever

Answer:Recovery disks for my Satellite P10


did you checked your Recovery CD/DVD for scratches? Also it can be that your HDD has some faulty sectors which can be checked with Scandisk!
Scandsk is a DOS based tool which is on every MS bootdisk. You will find different bootdisks at
When you will connect a FDD USB drive and start the notebok, you have to press F12 for boot menu! Choose FDD USB and the bootdisk will start. Then you can use scandisk.
After that you can use a tool called
This will format your HDD.
When you finished and cleaned your recovery CD you should try the recovery again!


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I have damaged my recovery disk 2 on my A30. Where can i get replacement?

Answer:Satellite A30: How to get the Recovery disks?

You will have to contact the ASP in your country for the CD order!
Such CD?s are not very expensive an I?m sure you can purchase the recovery CD from the Toshiba service point!

Please check this page to find the nearest ASP in your country!

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I bought a refurbished Satellite M70-364 off of the internet but it has no recovery disks and I was wondering if any one would be willing to make me a copy of the Satellite M70 recovery disk or loan me the disks.
Would be very gratefull and will pay for the use of the disks please reply by e-mail [email protected]

cheers craig

Answer:Satellite M70-364 recovery disks


you can try it here:

It?s a newly created site for people which need recovery media for their machine..


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We have a Satellite Pro L10-135: Intel with Windows XP.

The laptop is a few years old and is full of spyware, my partner has also accidently deleted some program files. I have removed all personal files and would like to completely reformat the unit to factory condition.

But she has lost the recovery CDs. I have tried to get them from Toshiba, but when I enter the serial number it says that its too old and the disc is unavailable. I've also tried to find the Toshiba Recovery Disk Creator, but on the start menu, it is nowhere to be found instead it says Start>All Programmes>Toshiba>Networking or Start>All Programmes>Toshiba>Utilities.

I need the process to be idiot-proof as I am not too confident with computers, so I would like to get a genuine Toshiba restoration, rather than attemting to download individual drivers, etc.

Does anyone know where I could buy or download the disc in the UK?

Many thanks.

Answer:Satellite Pro L10-135 no recovery disks, need to restore

It is always problematic with old notebook models but what you can try is to contact nearest authorized Toshiba service provider in your country and ask for help.
Maybe they have somewhere archived old recovery discs and can help you with this.

One more thing: very often I saw that people offer recovery discs on eBay.
Check it out. Maybe you will be lucky and find recovery disc for your notebook model there.

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I have a Toshiba Satellite A300- 1EG.

I created 2 recovey disks as required in the "Toshiba Recovey Disk Creator". I created the first one (Disk 1) 2 weeks ago and the second one (Disk 2) today because I didn't have 2 DVDs in hand.

My first question is does it matter if I have left a period of time between the two creations will if affect the recovery if I ever need to use them?

My second question is do both recovery disks just recover the operating system eg: Windows Vista or do they recover everything that was saved on Local Disk C at the time they were created?

My final question is if it happens my operating system dies, do I just power on the laptop and put in recovey disk 1 and then 2, (if that is not how I do it can someone please tell me how to?)


Answer:Satellite A300-1EG - Why do I need 2 recovery disks?


When you use ?Toshiba Recovery Disc Creator? you can see there option for using different empty medias. On some notebook the image can be burned on one empty DVD and on some models you need two of them. It depends on recovery image.

For my Satellite A300 I used two DVD-R medias. I have created recovery images for several notebooks and it is not known to me you have interrupt recovery creation and continue it later. When the first media is finished you must put second empty media and burning procedure will continue automatically. As far as I know there is NO option for disc 2 creation only. Please be careful about that.

I recommend you to obtain two empty DVD-R medias and create recovery DVDs at once.

When you use recovery DVD the whole HDD will be deleted, not just partition C. that means all data saved on HDD will be deleted. If your notebook has two HDD the recovery procedure will affect HDD1 only. Be careful about that and before you start recovery procedure back up all your important data.

Final answer to final question ;) ? when you want to install OS again using recovery media do follow:
Power your notebook ON and press F12 to enter boot options
Put recovery media 1 into optical disc drive
In boot options choose CD/DVD drive and press ENTER
Follow the menu on the screen

Of course, start with DVD1 and when asked insert second DVD.

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Hi, I seem to be getting mixed messages from Toshiba about the availability of Recovery disks for my laptop. Are there any UK readers of this message board that would either sell me a spare copy they have that they no longer need or, do a copy for me of their recovery CD (and ideally the tools & utility CD) for this laptop? I would pay of course.

Answer:Satellite Pro 4340: Need Recovery Disks


The fact is that you will get all Toshiba CD from the service partner in your country.
You can order the Recovery CD and all another CDs.
I'm sure it's not very expensive.

Check this link:
There you will find the ASP in your country.

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I have lost the recovery disk for my Satellite A210, is it possible to get replacements? Thanks

Answer:Need XP recovery disks for Satellite A210


Visit Toshiba page under
There you can order recovery discs. I don't know if you can order recovery for your Satellite A210 but you can check it anyway.

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Does anyone know where I can download or order the recovery disks for my M70, the place i took it to get it fixed said it cant be fixed without them.

Answer:Satellite M70: Where to order the Recovery Disks?

Hello Luke

Is your M70 not delivered with recovery DVD? As far as I know it is definitely delivered with recovery DVD and please asks your local dealer about that.

The recovery image can not be downloaded just ordered by Authorized Toshiba service partner in your country.

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I have a Toshiba Satellite C50-A-19T laptop with OS windows 8.1

Recently my laptop had booting problems so i contacted toshiba support and they told me to get recovery disk from and i ordered the disk and it arrived today#

When i enter the recovery disk and boot from the disk drive (ODD) it brings the windows logo then after a minute it goes to a blank screen and i waited and after a while it was still a blank screen
I had already went into the BIOS to change the settings to boot from the CD but even after that the same problem persists

Please help

Answer:Satellite C50-A-19T - recovery disks not working


Go to BIOS and disable the option called: secure boot
Now you should be able to boot from the ODD.

By the way: please check if the HDD is listed on the first BIOS page (name, size, etc?)
In case the HDD details are not visible, the HDD isn?t recognized by BIOS? this could be related to HDD malfunction.

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Ok my first problem with my laptop was that I had about 5 Trojan viruses which passed through my antivirus some how =/

But now cause I rang up Toshiba line they said use recovery disks. I did not do the recovery disks because the disks would not go had to update firmware -.- did nott do that but he said ok press F8 on start up.

I did that HDD Recovery but it got stuck at 31 % and restarts. I load it up and it says BOOTMGR is missing press cntrl + alt + del to restart. I do that comes straight back to the same screen. I do it like 50 times nothing I can do.

I have searched the internet for the recovery disks download no help. I rang them up they said they cant system recover it -.- no idea what to do Any ideas?

Answer:Satellite L300D-13S - Need recovery disks


I agree with the Toshiba hotline, you should use the recovery disk for this problem.

You can not download the recovery disks in the internet but you can buy a new one. Here is the link:


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Dear All

I wish to find out how many recovery disks my L300-1AQ (Model No PSLB8E) laptop requires.

I have a disk that I made when I bought the computer but I cannot start using it untill I make sure that only one disk is required (if more than one disk is required and I start the recovery process I believe I will render the computer unusable). I know that recent Toshibas come with multiple DVDs so it's definitely worth my checking before I do anything.

Oh and the recovery partition is gone due to an "aggressive" installation of linux, so that's not an option for us (it's new user is a windows user).

I cannot find this information on the internet or in the manual so I would be grateful if anyone out there has this information.

Best wishes to all

Answer:Satellite L300-1AQ - How many recovery disks required?

Hi DiodePrridge51b,

If Toshiba recovery disk creator required 1 disk only, you need only 1 recovery disk to restore factory settings.

It?s always depending on the notebook model and OS how much disks you need but if only 1 disk was required it?s enough and you start recovery installation. :)

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is there a way to make the recovery disks install win7 x32 instead of x64 (Satellite Pro C660-2JR)

Answer:Recovery disks creation for Satellite Pro C660-2JR

If your notebook was delivered with 64bit version you can create recovery disc for this preinstalled version only. With other words, recovery image saved on recovery partition will be saved on empty DVD disc. Nothing more than that.

If you want to use 32bit OS you must check if your notebook model is supported for it and install own version.

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I have a Toshiba Satellite Pro A300 2CW. I bought it with Software Windows XP (included in a CD), which worked perfectly for years. I have reinstalled it several times during this years, but now the CD has deteriorated and it doesn't work anymore.

Originally the machine had WIndows Vista installed with DVD recovery creation option and a HDD recovery option, but I think this is not possible for Windows XP.

Do I have any options?Where could I buy the original Windows XP CD?

Thank you

Answer:Satellite Pro A300-2CW - Need Recovery disks with Windows XP


You can try to order it on
Other way you can install own WXP version. All WXP drivers, tools ad utilities can be downloaded from Toshiba download page

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Have an Satellite Pro A300-28V laptop with Vista 32 Business. After a recovery from HDD Recovery partition I decided to use the function Complete PC system backup to make an image for future recovery with all my present settings. Too annoying to reset to factory default (Thunderbird 3.0 Mail, Open Office, and some other small applications previously running with no problems for years on another desktop computer).

The system needs 5 to 9 DVD's and it writes the first DVD. Takes roughly 30 minutes. Then, during verification of that disc it hangs. Verification bar stops at about 30% complete.
Anyone with that experience? Does not the Business "Complete PC image" work well on a OEM installation of Vista?
Or is it maybe the DVD driver who needs an update? I do not use a 3rd party burning software.


Answer:Satellite Pro A300-28V - Can't create own recovery disks


Which program you are using to create your own recovery disks? For example I mean Acronis, Norton Ghost, etc.

In your case I would try it with another burning program like CD Burner XP or Nero.
Furthermore you could try to remove the upper and lower filters in Windows registry, maybe it will work.

Last but not least on the Toshiba website you can check if there is a firmware update for your CD/DVD drive.

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Hi folks,

Posting this question for my neighbour as he now has no internet access as laptop not working - Satellite C660 running Win7.

When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Tried to boot from Win7 DVD (Pressed F12 to get to boot options & changed to DVD), can hear the drive trying to access the dvd but then get the message 'failed'. Win7 DVD works in both my laptop and desktop pc's.

Any ideas.

Thank you


Answer:Satellite C660 Won't boot from HDD or recovery disks

> When powering up he gets the Toshiba screen then a blank screen with cursor at the top left flashing.

Possibly the HDD is dead.
You ca try to power up the unit and press F2
Now you should be able to access the BIOS.

If the HDD isn?t listed on the first BIOS page, then this means that HDD isn?t recognized by BIOS and this means that HDD is faulty.

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I have a Toshiba Satellite L350 which I bought some years ago

Originally it was a vista home premium laptop and I opted for the Toshiba windows 7 upgrade and its been pretty much trouble free .

However recently something went a bit weird and things just were not working well (it would not always log you out and never seemed to shutdown correctly) and various other applications did not run correctly.

After a few uninstalls ,reinstalls, scans and Microsoft patches did nothing I decided to take the plunge and use the recovery disk.

I had bought one from Toshiba when I got the machine originally and had made one myself before the upgrade to windows 7 and one again after.
I still have the windows 7 upgrade dvds so I can apply them after if I had to start back on vista again.

The only other big change has been a RAM upgrade to 4gb - I still have the original RAM if I need it but before all this there were no hardware issues reported and chkdsk was fine also.
So to me it was the o/s that was the problem.

I have now tried all the recovery disks and they all have the same problem reporting that imagex cannot uncompress the second file image as it is corrupt at block 90 ? I don?t have this actual message to hand
but can update later.

I can?t see that I?m doing anything wrong as all i do is put the dvd in the drive and restart the laptop with F12 to boot off the recovery DVD and follow the on screen commands.
Have you any reports of such of this p... Read more

Answer:Recovery disks not working for Satellite L350

Thats very strange that al recovery discs show the same error message. As far as I know when you start recovery image installation the HDD will be formatted, new partitions created, recovery image copied on second HDD partition and as last step is recovery image installation.
>I had bought one from Toshiba when I got the machine originally and had made one myself before the upgrade to windows 7...
Have you tested both of them in the past?

Generally speaking all you do is right. In my opinion the problem can be recovery image itself or maybe HDD has some failure on certain sectors.
If you can obtain second HDD somewhere exchange it, set BIOS to default settings and test recovery installation again.

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Hi together,

I got a big problem. Win 7 Home Premium 64 BIT crashed on my satellite L550D-13V.

I tried to repair but it doesn't work. So I decided to recover via HDD Utility.
Everything seems to be okay but in the end the tool said that errors occured. I tried to recover again but the process aborted with bluescreen "PAGE_FAULT_IN_NONPAGED_AREA" this time.

After reboot system told me that no bootmgr is available. I tried to boot by using recovery disk but it also seems to be faulty because the system cannot not boot from the disks.

And there's my problem. I am unable to boot / recover now. Volume D seems to be okay - the HDD utility files are still available but I cannot create new recovery disks and it is not possible to boot into HDD utility tool.

Do you have any ideas?

Many thanks in advance and regards

Answer:Satellite L550D-13V - How to recover without recovery disks?


The story is strange?
I?m wondering why you are not able to boot from the Recovery disk?
Did you use the created recovery disk in the past or did you try this disk for the first time?

However, regarding the error message: PAGE_FAULT_IN_NONPAGED_AREA
I googled for that and it seems that this could be related to memory fault.
Possibly one of the modules malfunctions.

Of course this is just an personal opinion?

If an HDD folder is available on your HDD, then there is a small chance to get the HDD recovery to work. Here a interesting thread:

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Does anyone know where (or if ) i can download the installation / Recovery CD's for the Toshiba Satellite Pro A200.


Answer:Satellite Pro A200 Where to download the Recovery Disks

The recovery CD cannot be downloaded!!!!
You have to order it from the ASP in your country if you have damage or lose it!!!!

But I really don?t understand why you ask this!!! Such questions are answered many times!!!! Check firstly the existing threads before you will ask something!!!


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I recently bought a new notebook from Toshiba, the Satellite P300. It has Vista installed out of the box but there is no recovery media included with the package. I'm worried that if something might go wrong in the future, I won't be able to repair my operating system.

Two questions:
1) Is it normal that there is no recovery disc included with the Satellite P300? In other words, other customers who have bought the same laptop don't have this either. Or is this an exception and a mistake of my local vendor. In the manual on the 'included in this package' list there is no mention of a recovery disc included with the package.

2) Can I get a recovery disk from Toshiba if something goes wrong?

Answer:No recovery disks included with my Satellite P300


> Is it normal that there is no recovery disc included with the Satellite P300?
Yes, because the notebook was equipped with the HDD recovery option which allows you to recover the notebook from the HDD.

> Can I get a recovery disk from Toshiba if something goes wrong?
There is preinstalled Toshiba Recovery disk creator software.
This software creates a Toshiba recovery DVD. I think this info was published in the user manual which should be preinstalled on your notebook.

So I would strongly recommend reading the user manual and to create such recovery DVD before you would change anything on the notebook.

Cheers mate

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My Sat Pro A10 operated happily running a dual boot system (XP and Mandriva) before failing to start one day.
I successfully used the Toshiba recovery disks and all was OK for a year or so before the same fault recurred.

Now recovery disk Nr.1does not restores the system and the laptop switches off after appearing to function normally for about 20 seconds.

Restoring the MBR and reformatting using a Win 98 recovery floppy failed to solve the problem.

Does anyone have any ideas please?

Answer:Satellite Pro A10 recovery disks fail to reinstall Win XP

What exactly happens when Disc 1 fails? Read error?

Is the Disc scratched or dirty? You may need to order a replacement disc from Toshiba

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I'm upgrading the hard drive of my *toshiba a300-1mz*, but I'd be sure that I can use the *recovery disks* maked at the first boots for the s.o. (vista)

I expect your support...
thank you very much...

Answer:Satellite A300-1mz Can I use the recovery disks after a HDD upgrade?


Yes, you can do this!
If the HDD has been recognized by BIOS then you should boot from Toshiba recovery disk in order to reinstall the OS which was preinstalled by Toshiba.


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I was just wondering about this.
Could i make ISO images of my recovery disks, i know i could just make some more copies, but i am learning how to create ISO images.
But i was a bit worried what would happen when i put a disk in the drive.....

Answer:Re: Satellite L300-1BV - creating ISO images of your recovery disks

This with recovery image is a little bit complicated and something like this is not possible.
All you can do is to create recovery DVD using Toshiba recovery disc creator or start recovery from HDD directly using Toshiba recovery option (F8).

You can do with this what you want but how you want to start installation later?
Sorry but I think it will not work.

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I bought in June 08 a Toshiba Satellite P205D-S8804 on Ebay Australia and I now need to format system but cannot find my recovery disks that were provided with system.

Where can I order the necessary recovery disks from in Australia? Is there a number i can ring for products no longer under warranty?

Answer:Satellite P205D-S8804 - Need replacement recovery disks

Hi Eagle,

I don?t life in Australia so I don?t know how it works exactly but I would recommend contacting an authorized service provider in your country. The guys can order a new disk I think.

Furthermore if you have a Microsoft Windows disk you can reinstall Windows with this disk. You can download all drivers and tools on the Toshiba website.

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i want to reformat my laptop, its a Satellite P300.... many things do not work anymore ie: system restore and corrupted c drive

1) would reformatting my laptop fix these problems?

2) 2 disks "product recovery media TOSHIBA satellite p300 etc and says windows vista ulimate 64 bit

Does that mean they contain vista? (vista came pre installed

3) should i make a copy of the vista serial PRODUCT ID that is on my system menu screen

4) how would i run these disks.....

I appreciate if you could help, its an awesome computer

Will reserach on how to run the disks, just wanting to make sure they contain vista

Answer:Satellite P300 - Does the product recovery disks contain Vista?

> 1) would reformatting my laptop fix these problems?
Probably yes

> 2) 2 disks "product recovery media TOSHIBA satellite p300 etc and says windows vista ultimate 64 bit
As far as I know P300 has been equipped with HDD recovery and the Vista 32bit was preinstalled. There should be an option which would helps to recover the notebook using the HDD recovery option. Press F8 while notebook booting up. Then choose Repair my Computer and start the HDD recovery.
This should set the machine to factory settings. Finally you could create a recovery disk using the preinstalled software called Toshiba recovery disk creator.

> 3) should i make a copy of the vista serial PRODUCT ID that is on my system menu screen
You could do this but as far as I know the Vista on the Toshiba Recovery disk is already activated and you don?t need any serial keys.

> 4) how would i run these disks.....
Usually you have to boot from such disk

PS; to get more details you should read the user manual and should read the threads in this forum!

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I have a satellite 1800-400. The cd shows in device manager but it doesn't recognise the cd is in the drive. I need to use the recovery cdsas the system has been damaged virus etc. Is there a way i can get around the cd drive problem.



Answer:Satellite 1800-400: CD Rom wont work/ Cant use Recovery Disks


you have to boot from recovery disk by pressing C or F12 at startup.

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I recently purchased a Satellite Pro A300-13X notebook with Vista Business installed.
It came with two product recovery discs to install XP professional.

Since I decided just to use XP, I followed the procedure for product recovery and I am now running XP from the first disc. It seems to run properly.

I'm unable to install the second disc and wonder where it is for. It contains 7 application files 001-002-003-004 crc and tpa.

Does anyone know what to do with this disk?

Answer:Satellite Pro A300-13X: Question regarding the Product Recovery disks

Don't know what this disc contains or how to install it, but check if everything works and if all utilities and programs are installed, which you had under Windows Vista.

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*Request for help*.

Following system crash 16 January have reinstalled Windows - as per my TOSHIBA Manual,
from the 2 supplied Recovery CDs - onto my Satellite 2450.

After watching the TOSHIBA & SYMANTEC Recovery Utility screen show progress
over the course of 21 hours - inserting Disk 2 as per screen instruction along the way -
at the end I was left with blank screen apart from a C Drive Prompt.

I am uncertain as to the proper required action to continue the recovery.

REQUEST ADVICE correct procedure to complete the recovery.


Using 1.4 Mb floppy StartUp disk can see that C: has what appears to be the XP folders.

- plus a folder, SYSPREP, which with another machine I see has contents shown below.

Volume in drive G has no label.
Volume Serial Number is 1724-0EEE

Directory of G:\SYSPREP

01/17/2003 07:40 AM <DIR> .
01/17/2003 07:40 AM <DIR> ..
08/29/2002 01:00 PM 16,384 SYS.EXE
08/29/2002 01:00 PM 27,357 CVTAREA.EXE
08/29/2002 01:00 PM 32,768 POWERCFG.EXE
09/20/2001 01:40 PM 588 WINBOM.000
02/25/2002 09:52 AM 153 SYSPREP.INF
08/29/2002 01:00 PM 112,640 SYSPREP.EXE
08/29/2002 01:00 PM 24,576 SETUPCL.EXE
08/29/2002 01:00 PM 50,055 OFORMAT (a COM file)
08/29/2002 01:00 PM 15,360 NETCFG.EXE
08/29/2002 01:00 PM 46,592 MSDINST.EXE
08/29/2002 01:00... Read more

Answer:Satellite 2450 Recovery Disks completed - Is there life after their use?

Just info. Finally cracked it and re-installed. Not clear why. Kept returning *Extraction Failed*. I kept running the recovery disks again, and again. The rate of progress seemed to increase on each attempt. Got to the *insert second disk and press Enter* bit. Did so, and on this occasion got message that the extraction failed due operator abort. Don't I just love this kit! Regardless ran again from scratch. When second disk requested I inserted it and confirmed done by pressing the letter *O* (For OK) rather than Enter. That ran through to 100% whereupon got a dialogue asking to remove the second disk and boot using Ctrl Alt Del.

It booted and brought up the Welcome screens. Could be in with half a chance. Thanks for input. zeds are calling.

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Hi all,

I have a brand new Satellite M300-18P, pre installed with Vista 32bit. I would like to make rescue disks using the pre-installed Toshiba utility. Every time I try to burn a disk, the process stops halfway saying (and I have to translate this bit): "a problem has occurred in the power calibration area". code OEO1B5-26-00037304.

The program suggests the DVD-disk might be faulty, and urges to try another disk. After 3 disks, I do not believe this is the cause. I used DVD+r, normally compatible with the driver.
I want the recue disks since I want to format the hard disks and make a clean UBUNTU install. Might I decide not to use Ubuntu any longer, then I would like to install the original software back on the M300.

Can anybody help? Thank you. Kurt

Answer:Impossible to make recovery disks with my Satellite M300

Hello Kurt

I recommend you to use DVD-R media and just high quality product. Friends U400 is a little bit ?sensitive? with medias but I have used TDK DVD-R and it worked perfectly.

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My L350 has suffered a disk problem and would not boot. It attempted an automatic recovery but failed. I have rebooted from the system recovery cd's I created when the laptop was first purchased but the recovery fails at image 5.

Does anyone have any advice?

Answer:Satellite L350 will not boot or recover using the recovery disks

Have you used these recovery discs in the past?
If the discs are OK I can imagine there is some problem with HDD but I?m not 100% sure about that.

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I have a Satellite L300 and have made a few sets of recovery disks as from what I read some makes work and some dont and so far none have.

Insert disk 1, press power on button and hold F12 down until the option for boot comes up.
Select CD/DVD then dos type box appears with X:\windows\system32\cmd.exe - startnet.cmd
and in the box Waiting for ODD to become available...

You can add as many dots after that as nothing proceeds further - hence three sets of recovery disks on three different brands of DVD any advice would be pleaseing!


Answer:Re: Satellite L300 - Recovery disks made but wont run


According to your description, the system recovery procedure does not start up and the ODD cannot read the disk.

In your case I would recommend recover the notebook using the Toshiba HDD recovery.
You can start the procedure from HDD; press F8, choose repair my computer, Toshiba HDD recovery.
Now the system restore should proceeds?

After the notebook has been set to the factory settings, check if there is a firmware update for this ODD (CD/DVD drive). If yes -> update the firmware.
I know you have tried three different DVD brands but you should still try to create a recovery disk using another DVD disk? I?m using TDK DVD ?R and had good experience using it. A friend of mine uses Verbatim DVD?R and never had any problems?

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A short question;
how to dual boot with the two recovery disks tath ive got with my laptop (Satellite Pro L40)

disks 1&2 are windows vista buisness
disks 3&4 are windows xp profesional
disk 5 is bios update

The guy where i bougt the computer (an ordinairy electroinic store named expert) said it was posible with tose disks.
I've already made a partition but when i boot the disks it doesnt has the option to select a partition

thanx already

Answer:Satellite Pro L40 - How to make a dual boot with two Recovery disks

>Satellite Pro L40 - How to make a dual boot with two Recovery disks?
Short answer: you cannot do this. Maybe if you have two HDDs (I didn?t tried this) but as far as I know your SP L40 has only one.
Ask this smart guy how to do this. Maybe he has some useful tip.

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I just restored my Windows Vista Home Premium 32 bit Operating System on my Toshiba Satellite L350-170 using the recovery discs I created 4 years ago when I first bought my laptop.

Having restored the OS, it has taken the best part of a day to install all the Microsoft updates, including Vista Service Pack 2, and other programmes I use (e.g. MS Office, Real player, AVG etc.).

Now everything is up to date, I have created a new system restore point on the hard drive and run the Toshiba Recovery Media Creator again. Just out of interest, will the recovery discs be created up to the last restore point, or will it just reproduce the discs I already have, which restore it to the factory settings?

If this only restores it to the factory settings, is there a way of creating a system disk to get it back to the point it's at now?

Answer:Do new recovery disks for Satellite L350-170 save updates?

Hi, no it doesn't work that way. Running Recovery will restore the HDD back to how you got it from the factory.

Message was edited by: RandyRoberts

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I'm working on a Satellite A200, which doesn't have any recovery disks, and now seems to have a messed up Vista installation.
Before I started working on it, I created backup images of the Hard drives 3 partitions (C:\, TOSHIBA SYSTEM VOLUME & HDDRECOVERY) which I have saved on another computer.
My question is, can I create recovery disks from these images? The machine they are saved on triple boots XP, Vista & W7, they were created using ShadowProtect Desktop.
I can mount the images into either OS...

Answer:Satellite A200 - Burn recovery disks from HD image?

As far as I know it can be problematic now. Recovery media can be created when notebook has ?factory settings?. That means available "Toshiba Recovery Disc Creator" tool and recovery image placed on second partition.

When you move this recovery image somewhere else and put it back later it can happen that "Toshiba Recovery Disc Creator" cannot find the files anymore.

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I have a problem creating recovery disks for the Satellite L500-126.

I am using the Toshiba recovery disk creator.

The 1st disk is ok.
When I try to make the 2nd disk, the systems stops exactly at 50% of the 2nd disk. and no more reaction from the disk creator.

I tried 2x, and each time i had to abort and throw away the dvd's.

any suggestions?

Answer:Problem creating recovery disks for the Satellite L500-126


You should try another DVD from different manufacturers?
It?s nothing unusual that some DVDs are not fully compatible and that the CD/DVD drives cannot write the data properly?
I had such issue in the past and could solve this testing and using different DVDs.

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Is it possible to extract the OS from the recovery cd's that you make?

Answer:Re: Satellite A660 - Extract Windows 7 from recovery disks

Yes, it's possible but you won't get Windows 7 installation files but the image of the system just before the very first factory run. Anyway it could be useful on another Toshiba notebook replacing Vista.

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I have 3 recovery disks which were provided with my Toshiba (which was originally bought in the US for me by my brother although I am UK based). The laptop was originally running Windows XP Home Edition and Microsoft Works and is covered in Toshiba labels to that effect. When I try to restore the system using the recovery disks, the screen says it is installing Windows 95 ! Also, although It appears to be reformatting the hard drive, it only gets as far as 86% then stops ! (even if left overnight)

So I have two questions:

1) Can I get correct replacement start-up disks for XP?
2) Is there a likely reason for the 'lock-up' at 86%?

Answer:Satellite 2415 S205 Recovery disks do not work

Hey there

About getting correct discs, I think you can try here:

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I have a Toshiba Satellite A55-S1065 that I recently replaced the harddrive in, and when I try to use the recovery disks it keeps failing at various points with the A:/ghost error, even though this machine doesn't have a A drive

I really need help can anyone?

Answer:Satellite A55-S106 A:/ghost error when using recovery disks to reinstall OS

Apparently from my research into this problem on all of that years toshiba recovery disks they are set to automatically try and find a floppy drive, even when there isn't one.
I've copied the recovery disk onto a new disk, still dosen't work.

I've reinstalled the harddrive to make sure the connection is good.
I don't have another windows disk to try, does anyone have any advice for me?
It's very strange.

Can anyone help?

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I have a Toshiba Satellite L300-139 (Vista, 160GG, 2GB memory).

Hard disk has been damaged (when booting Vista, systems does not start at all, and every time only a blank screen with the mouse arrow is shown --> tried all choices + PE boot etc. but there is no access to the Recovery Console) and there is no possibility to run CHKDSK to fix this problem.

No recovery disks were created when the computer was new.

I removed the laptop hard disk and plugged it in to my desktop computer, but 2 partitions out of 3 were damaged and I managed to recover some data including:

c:\program files\TOSHIBA

Recovery of the data was done by using and external USB hard disk.

I copied all the data to the USB disk and started the TRORDCLauncher program (run as Administrator). All it does it removes my DVD-drive from vista and then fails with error (rough translation):
"Other process is using the drive or there is no drives available. Check the drive status. [OK]"

It seems that Recovery Images have been created with Windows PE Tools 2.0 (Imagex), but as the data is spreaded around the folders I have not been able to create the recovery disks manually.

Any Ideas and knowledge how to create the recovery disks with this data what I have or do I have to order the DVD's and wait for couple of weeks before getting the system up again?



If someone knows a nice solution for executing Microsoft CHKDS... Read more

Answer:Creating Recovery disks without the possibility to boot -Satellite L300

Sorry but there is no chance you can create recovery DVD. Recovery DVD can be created if you use ?Toshiba Recovery creator? tool only and unfortunately there is no way to get it.

HDD recovery procedure using F8 can work only if the HDD configuration is not changed (new OS installed), the HDD recovery folder must be placed on second partition.
So with short words, you can do this just if the notebook has ?factory settings?. Now you cannot do anything but order new original recovery DVD for this notebook model.

If you want to do this you can order it under


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Can anyone help please?

I own a Satellite L350-20F running Vista
After suffering a blow to the laptop it stopped working. (no surprise)
Have used recovery disks to try to restore unit, but nothing happens it just reboots to the running ants with microsoft corporation written underneath, then check disk starts reporting no bad sectors, after this fins it reboots to running ants again.

Am getting blue screen error message every now and again, then goes to windows recover screen to either launch startup reapir (done this lots times still no progress) or start windows normally.
Tried to repair but just keep going through the stages of putting disks in and going through disk repair.

Is it easy to change HDD inside (i know how to on PC but no clue in laptop)(out of warranty))
I also own a satellite L300-25H is it poss to network them together and do a full format of broken one to see if that helps?
The only thing is will i be able to reformat new HDD with recovery disks to put back on Vista or will i need to pay out for a new OS?

Many Thanks


Answer:Satellite L350-20F - Recovery Disks work to a certain point, still no boot

Yes it is easy to replace the HDD, just unscrew the two screws in the HDD Panel on the Base.

If there is a HDD chassis/bracket on the drive, you will need to transfer the bracket to the new HDD.

If you have no Recovery Discs, you can order the discs from the Toshiba website for a small fee.

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My pc start acting up after i made a system restore.For exemple i cant use the fn key function.

Last week i decided to format my pc. But when i opened the TOSHIBA Recovery Disc Creator i got an unespected error 0D00F6-49-00000001.

I mananged to create 2 of the 4 dvd's. Im using Dvd-r from memorex.
Can someone help.

Thank you in advance for your help.

Answer:Satellite L500 - cannot create recovery disks - 0D00F6-49-00000001 error

Is this the first time you try to create recovery discs?

How you have created 2 discs if the Toshiba recovery disc creator starts with error?

Anyway, in this forum you can find similar threads. Probably is some recovery file corrupted and disc cannot be created.
I don?t think there is something you can do about it. Either it works or not. Maybe you should contact nearest Toshiba service and explain the situation. I hope they can help you with this and order original Toshiba DVD disc for you.

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I?m trying to do a clean OS install of Vista onto a new hard drive, the install runs correctly but at the end, instead of it requesting me to create a user id and password as the machine does at first boot up when new, it shows a login for administrator with a message that the administrator account has been disabled, and another to input a pre-existing user name and password, which I do not have since this is a clean install.

Does Toshiba want me to only run the recovery on top of a pre-existing OS install? That would be quite a limitation, and would prevent one from recovering their machine after a hard drive dies.
Any thoughts? I did look thru the docs for a default password, but if it's there I didn't find it.

Thanks in advance!

Answer:Re: Satellite U305-S7477 - issue with clean install from recovery disks


To be honest your issue is strange to me. The fact is, for operating system installation you can use either Microsoft installations DVD or Toshiba recovery DVD. In both cases when installation is almost done you must enter your username and password (optional). There is no difference at all.

I have done recovery installation many times under WXP and Vista. No difference at all. Username must be entered always and I didn?t notice such issue as described in your posting.

So please try to install OS again and be careful with each installations step. All recovery installations images are tested and I cannot imagine Toshiba?s people can oversight something like this.

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just bought a satellite A505-S6005 and trying to create recovery disks.
I am using Dynex DVD-R.

It created the 1st disk after erroring out 2 times and when I started the 2nd disk kept getting the message again which is Error Code OE01BS-26-2A037303 says power calibration area error occurred, check disk for dirt or scratches.

The disks are not scratched and after going through 5-6 disks am wondering if something is wrong with the optical drive & not the disks.

Any help appreciated.

Answer:Satellite A505-S6005: power calibration error creating recovery disks


I think it?s a problem with your DVD medias?
You are using not compatible disks!!!

Try different DVDs from different manufacturers.
I?m use the Verbatim or TDK DVD-R and my CD/DVD drive handles these disks trouble free.

Check it!!! I?m sure this will help you!!!

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