Computer Support Forum

Safe mode shutting down? Plus MSCONFIG problem

Question: Safe mode shutting down? Plus MSCONFIG problem

Hi

I'll get straight to the issue in hand

I have a virus on my laptop, i was in the process of sorting this out, however i clicked on run - Msconfig - Boot - safe boot and selected minimal. I re-started and the computer loaded automatically in safe mode, however it got to the blue screen and the computer shut down automatically.

I take it i need to de-select this option, but i can't even get beyond this blue screen which keeps shutting the computer down. There is an option on my windows 7 Operating system to use CMD as part of the recovery process, however i've tried to open MSCONFIG in there but to no avail. I dont have any system restore points set up either, so all i have is the Regedit option as i can get into Regedit.

My two questions are quite simply: Can i open MSCONFIG in cmd? and Why is safe mode not loading and shutting the computer down? Is this virus related?

I guess a third question would also be, what can i do besides reverting back to default factory settings?

Kind regards, your help is much obliged

Thanks

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Preferred Solution: Safe mode shutting down? Plus MSCONFIG problem

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

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Hi,

I booted into the safe mode using the msconfig .
But iam stucked while booting in safe mode,the system gets hanged and also i could not log in normal mode also..please help

regards,
gautham
 

Answer:Problem after booting in Safe mode using MSconfig

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Hi

My laptop was having some iexplorer bugs so I ran a virus scan with symnatec, and was then advised to log in via safe mode and run the scan again. I turned on safe mode in msconfig and restarted, but when the log in screen appeared in safe mode, my mouse or keyboard did not work so I can't get in.

If I try holding F8 and choosing to boot normaly or under any other condition it reverts to safe mode, presumably because of the msconfig change, so I can't get back to msconfig to chane the setting back.

Any idea how I can get round this?

Thanks

Dave
 

Answer:XP Safe Mode / Msconfig / Keyboard problem

Forget about Symantec. Run your next scan with Avast or Avira, then SuperAntispyware and MalwareBytes...
You are apparently using USB mouse and USB keyboard which have not installed yet in the install run.
 

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Hi, I had a virus on my laptop that I wanted to remove, so I downloaded some software to remove it, but when I went into safemode all I got on my screen was a blue screen that said that Windows had been shut down to protect my computer and it just stopped, never did anything else. It also told me to restart my computer, so I did. Then I stupidly went into msconfig and made it safeboot and restarted my computer. Well now all I ever get when I start my computer is the same blue screen, it doesn't matter what I do or how I choose to start Windows, it just stops it and shows that blue screen and I have to restart it. Ive tried all the different types of starting up the computer, with normal, or last settings that worked, but nothing seems to work. Any help would be greatly appreciated, thank you.

Answer:Problem with safe mode in msconfig, always blue screen

Keep in mind that using MSConfig to access (force) safe mode when there is malware on your system could have disastrous results and render your computer unbootable. Some types of malware can delete or alter the safeboot key in the registry resulting in the inability to reboot fully into safe mode or back to normal mode. The Safeboot option modifies the Boot.ini file and you may be locked in a continuous reboot loop afterwards where you cannot get back to MSConfig and undo your selection. The same thing can occur with BootSafe as you may not be able to get back to Normal mode and undo your selection. See "Booting into Safe Mode safely".How to fixhttp://www.bleepingcomputer.com/tutorials/...#force_safemodeAll the way at the bottom of the page

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Hi guys,

My problem is somewhat complex so please bear with me. I had malware and adware on my laptop which was really annoying and I tried really hard to get rid of it. So I decided I was going to do a system restore. The system restore kept saying "System restore is initializing". I tried it three times and it didn't work. I looked around on the internet, and someone suggested to do the system restore while in safe mode. This is where I made my mistake. I set safe mode in msconfig.exe (not knowing you could go into safe mode while booting). msconfig forces the computer to boot into safe mode everytime, but my safe mode won't boot. I get a b;ack screen with a cursor. I have noticed that the cursor gets reset to the middle of the screen every five seconds or so. I also see the words safe mode flash in all four corners sometimes. I have tried re-installing windows 8.1 from a bootable usb, but whenever I change the boot priority, it doesn't seem to save my settings. Please tell me what my options are. Will replacing my hard drive do the trick. Thank you in advance.

Answer:I set safe mode in msconfig.exe and safe mode won't boot.

Can you restart and get into your log in screen ? If you can, enter safe mode by pressing the power button icon (lower right corner) then Shift + restart. That gets you to Advanced Settings where Safe Mode and, if that fails, Reset PC to orig settings. If you can't, try a hard reset by removing battery and all external usb attachments and then pressing and holding power button until it shuts down. Repeat a few more times to drain memory, then see if powering up will get you to log on screen.

A system restore in safe mode will just restore the malware. You need to boot into safe mode and run your anti-virus or malware program and have them quarantine and then remove them while in safe mode. Use Malwarebytes free or Adwcleaner or Hitman to clean the system. If that does the trick, manually create a system restore point that you know is clean after the system is to your satisfaction.

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anybody know what i can do?
 

Answer:Why does msconfig shut off in normal mode but not in safe mode?

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I have a Dell Inspiron 6000 with Windows XP. I changed the msconfig settings to safe mode to try to remove a virus. When I try to turn it on i get a blue screen informing me that there is a reason that will not let windows start and to restart my computer, when i restart again, I get the same blue screen. No matter what option I choose; safe mode, safe mode with networking, start windows regularly, or last known good configuration, I get that same blue screen, and I was wondering if there is a way I can change the msconfig back to regular boot even though i can not get passed the blue error screen.
 

Answer:Msconfig set to safe mode

Bobbye said:





You are looking for Errors that correspond to the time of the BSOD. Try to find Error from the last normal Mode.

You will see Errors that are specific to Safe Mode and don't give us the information we need- such as "DCOM didn't start. DCOM won't start in Safe Mode." You are the second person in two days who enabled Safe Mode using msconfig instead of booting into safe Mode using the F8 key. It most like will be an Error in the System Log.

Start> Run> type in eventvwr

Do this on each the System and the Applications logs:
[1]. Click to open the log>
[2]. Look for the Error>
[3] .Right click on the Error> Properties>
[4]. Click on Copy button, top right, below the down arrow >
[5]. Paste here (Ctrl V)
[6].NOTES
You can ignore Warnings and Information Events.
If you have a recurring Error with same ID#, same Source and same Description, only one copy is needed.
You don't need to include the lines of code in the box below the Description, if any.
Please do not copy the entire Event log.

Errors are time coded. Check the computer clock on freeze.

IF you continue on this old thread, only those who have subscribed to it or who open it will see your post.Click to expand...


 

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I did the one thing that was not recommended. I changed the config to load up in safemode. I am running windows XP, and I do not have an XP disc because I bought the computer used. Now nothing happens. The system wont even load into safe mode. I just get a black screen. Any help that would get me to boot back into normal mode would be really appreciated. :-o
 

Answer:Tried to boot in safe mode using Msconfig

I had this happen to me and the way I fixed it was editing boot.ini file from recovery console but you don't have the XP CD.

One way would be to download a Linux Live CD (I like Linux Mint). You would burn the .iso file to a CD as an image file. Then start the computer from the CD. It will load a Linux desktop and give you access to your C: drive. Browse to C:\boot.ini then edit the boot.ini file deleting the /safeboot part of the line that looks like this:

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP" /safeboot

to this:

multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP" /fastdetect

The Linux Mint CD is very easy to use. If you know how to burn an iso file you should have no problem.
 

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Ok, here's the deal. I ran msconfig, and checked "safe boot" just like I used to do in XP when I wanted to restart my computer in vista. It started in safe mode and worked.

But now, I can't uncheck it! When I run msconfig again and "uncheck" safe boot, It automatically goes to "Selective Startup." And when I select "Normal Startup" it always rechecks "safe boot" automatically, so basically if I want windows to start properly, it HAS to me a selective boot, because thats the only option that allows me to uncheck safe boot. For some reason, Vista thinks that safe mode in normal lol. I'd like to get it back to where normal startup has safe boot unchecked in msconfig. Anyone have a clue???? Thanks

Gary

Answer:Stuck in Safe Mode because I used msconfig?

anyone????

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Hi

I'll get straight to the issue in hand

I have a virus on my laptop, i was in the process of sorting this out, however i clicked on run - Msconfig - Boot - safe boot and selected minimal. I re-started and the computer loaded automatically in safe mode, however it got to the blue screen and the computer shut down automatically.

I take it i need to de-select this option, but i can't even get beyond this blue screen which keeps shutting the computer down. There is an option on my windows 7 Operating system to use CMD as part of the recovery process, however i've tried to open MSCONFIG in there but to no avail. I dont have any system restore points set up either, so all i have is the Regedit option as i can get into Regedit.

My two questions are quite simply: Can i open MSCONFIG in cmd? and Why is safe mode not loading and shutting the computer down? Is this virus related?

I guess a third question would also be, what can i do besides reverting back to default factory settings?

Kind regards, your help is much obliged

Thanks

Answer:Not being able to open MSCONFIG in CMD or safe mode!

What happens if you keep F8 pressed immediately after starting? Do you get the screen with starting options.

If yes then try and start in the Safe Mode with Command Prompt. You might be able to open msconfig in this environment. I have been able to reach msconfig in this way often.

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I'm in the process of following instructions to eliminate some spyware and used the symantec msconfig procedure referenced here http://forums.majorgeeks.com/showthread.php?t=35407 to boot into safe mode. Unfortunately I now know that my system will not boot into safe mode. Since I used msconfig to get into safe mode and not the F8 key I'm stuck.

How do I get to a place where I can modify msconfig back to normal boot? I have the reinstallation cd provided by Dell when I bought my system but don't really want to reinstall windows if I don't have to.

Specifics of what happens when I boot:
Basic Dell bios load screen and then windows splash.
Black screen with "safe mode" in the 4 corners of the screen
Windows is startup up... screen
Login screen with all user accounts showing.
I log in as administrator or another account with admin privileges.
Loading personal settings screen.
Black screen with "safe mode" in the 4 corners.
Dialog box with "Windows is running in safe mode, etc." appears briefly and then goes away. Quickly clicking yes doesn't make a difference.
Then nothing. I'm sitting with a black screen, safe mode in the 4 corners, MS Windows XP...SP2 on the top, a mouse cursor and nothing else. The only thing I can do is press "windows-key L", which presents me with a "Unlock Computer - this computer is in use and has been locked" window. If I use the account I originally c... Read more

Answer:safe mode via msconfig - now won't boot

When you log in using safemode try hitting Ctrl-Alt-Del and look at the task manager

In the task manager hit File -> New Task(Run) and type in msconfig

If you can get this working you can reconfigure msconfig.
 

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I'm running Windows 8.1x64. I booted to safe mode today by changing the boot options in msconfig.exe. Now, msconfig won't let me change back to Normal startup, and I'm stuck in safe mode. When I check the Normal Startup box under the General Tab in msconfig and hit OK, I receive this message:

"System Configuration cannot save the original boot configuration for later restoration. Boot changes will be reverted.

"The system cannot find the file specified."

No file is specified.

I've booted to safe mode on other occasions but never have experienced this problem. Windows 8.1 has been running normally with no problems. The reason I went into safe mode is that a non-bootable drive has disappeared from Explorer and I wanted to see if it showed up in Safe Mode.

Answer:In Safe Mode, msconfig won't allow normal startup

Hello John,

You might see if you may be able to use one of the options in the tutorial below to boot back into normal mode.

Safe Mode - Start Windows 8 in

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Main Goal:  gain access to my files so I can save them without doing anything that would damage or erase my files because the files are what's important to me, I don't mind if I have to reformat as long as I can save the files first.Hello everyone, this is my first post on here and I would greatly appreciate any help.I want to give as much information as possible so you have a more accurate picture and you don't have to drag information out of me but at the same time I just experienced, over the last few days, a slew of problems with my laptop and have been recovering little by little over the last 3 days.  So I want to just address the Subject (Can't Boot Into Safe Mode or Open msconfig) I entered first instead of writing a novel about how after my laptop powered down:(1)CHKDSK started after a restart, did a bunch of crazy stuff including "Replacing invalid security id with default security id for file XXXX."  Did this on nearly 400,000 files.(2)Then windows wouldn't boot so I did a boot repair that didn't work.(3)Then tried to do a system restore but the first one didn't work and was "damaged or deleted" in the process.  I thought the second one didn't work either and tried it twice since I didn't get the "damaged" message on this restore point and then gave up for the night (the "novel" will include the error messages I received each time).(4)Then when I turned on my co... Read more

Answer:Can't Boot Into Safe Mode or Open msconfig

There are two ways to do this that I can think of.First way - do you have either a desktop PC you could hook the drive up to, or another PC of any description with a USB to SATA converter?  If so, you could hook the drive up that way, and copy your files off.Second way - do you have a Windows 7 install disk?  Not a restore disk, but a full install disk?  If so, you can install Windows back onto the C: drive, and your old install will be saved into a folder named windows.old.  Your files will still be there, so you will be able to copy them off and then delete the windows.old folder afterwards.Oh, bonus way - if you can download and burn a Linux LiveCD, you could boot from that, and try to copy your files from there.  Puppy Linux is what I usually use as it's quite easy to use, and has enough tools to be useful without being overwhelming for a Linux novice like myself.Regardless of the method you use, I'd be inclined to do a format and clean install of the laptop after you have your files safely stored away, sounds like something's gone really haywire there and even if you could get it up and running normally, I wouldn't trust it myself because you never know what else may be lurking.Hope this makes sense, if there's anything you're unsure about just ask, oh and welcome to the forums!

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Well, I've been scouring Google on our secondary computer all night, and I'm stumped. I'm also not completely tech savvy, so please forgive me.

My computer shut down by itself while I was typing an email. Rebooted and no exe files would open except IE 64 bit (as of six hours later, now that won't open either - opens, flashes, closes and says IE crashed). It has gone through numerous "windows won't start, repairing" screens. It has tried to system restore, but it doesn't fix the problem.

I cannot open in safe mode, and Task Manager is missing. I can open regedit but not msconfig (this is bothersome because I found a workaround for getting the system to reopen in safe mode by changing some configurations, but...) Can't open device manager as one option suggested looking for the possible virus culprit in the tools/drivers section.

I found a site that had an exe repair fix to either merge or import into the registry, but it keeps saying it can't do it because there are "processes running." Those boards suggested trying to the merge/import in safe mode, but as above..can't open in safe mode. Also since I have no task manager available, I can't manually end or suspend any processes.

Windows Defender runs but says everything is a-ok (clearly not).

Because I don't feel comfortable deleting anything from the registry, that's the only thing I haven't tried. Oh, I did find something that said to check the shell and one other place in the registry, bu... Read more

Answer:No exe files will open, nor msconfig or safe mode

Okay, I restarted and finally was able to get into msconfig. I set it up so the computer automatically starts in Safe Mode. Tried importing/merging that exe file again, and nope, says "other processes are running." Went into services through msconfig and shut down all services - still didn't work.

I also find a possible solution to create a new user - won't let me. Sigh....

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is there someway to get back to msconfig when I am caught in this limbo state between starting up in safe mode and normal mode? I would love to change the setting back to normal start up in msconfig.Just to help here are some more details on my problem. When the computer boots it tries to start up in safe mode and has a problem with agp.440.sys then goes back to the screen where you can select to start in safe mode, or regular mode, etc. If I choose safe mode it will have the same problem and go back to the selection screen. If I select start in regular mode it will try then fault and go back to the same selection screen again. I can't get beyond this screen. I believe this is happening because I have selected safe mode in msconfig and now I can't get at it to change the setting. I didn't have any booting problems before doing this

Answer:i used MSCONFIG process and got strucked in safe mode,help m

MSCONFIG has nothing to do with it.http://support.microsoft.com/kb/324764

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I am try do safe mode at windows 8, but monitor tell out of range.
and now I even can not login to windows 8..
what I can do? need help asap, bozz pc.
now I hate win8

Answer:Safe Mode from msconfig, Out of range, cannot login

It should not state that with Safe Mode. Try pressing the Auto Calibrate button on your monitor.

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First off let me start by saying hello. I am a newbie and would greatly appreciate any help or advice that the forum can give.

I am running windows xp on an older dell desktop.

While following the bc tutorial "remove antispyware soft" I was directed to the "how to start windows in safemode" tutorial. This tutorial instructed me to start computer in safe mode using MSconfig. Upon doing so my computer gets stuck in a re-boot cycle that I cannot get out of. According to the tutorial this is because of the malware, (see section titled, "Problems that can occur by forcing Safe Mode using the System Configuration Utility", unfortunately this section is at the very bottom and not sequential. It should be at the top for morons like me). The tutorial recommends using boot disk to reboot my computer. Unfortunately this is my old computer and I no longer have any XP associated disks. Can I fix this problem without any xp boot disk? I have no floppy disk drive (its been broken for years), but my cd-rom drive works. Again any help would be greatly appreciated.

Answer:safe mode loop using msconfig, no floppy bootdisk

Hello, we can create a bootable disk that allows you to access the Recovery Console.

However, first I would like to know what exactly happens when you try to boot. Does safe mode automatically load (you see the drivers rolling over the screen) and then you get a blue screen/reboot?

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hello everyone,
 
well, the problem is my pc actualy infected by virus
so i try to fix it with safe mode, when i chage boot from msconfig to safe mode. my pc keep restarting.
if anybody know how to fix it, please help me

Answer:keep restarting after i change msconfig boot to safe mode

In safe mode open msconfig and uncheck safe mode to normal mode. You can startup msconfig either by opening run and msconfig, or open CMD and type msconfig.

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A friend brought me a computer because Anitvirus Security Pro would keep running on his moms laptop. I have had probably 5 different computers that have had this on them and have been able to clean them but this one is really a beast.
His system is running Win 7 and he tried a number of things before bringing it to me with no luck.
I printed off the Anitvirus Security Pro Removal instructions from this site but the laptop is not allowing the system to boot in Safe Mode and It will also not allow access to Regedit or MSCONFIG.
Any suggestions on getting control of the system back?
 
Thanks
John
 

Answer:Antivirus Security Pro - won't allow Safe Mode, Regedit or msconfig

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.    Scan with FRST (Recovery Environment)To run FRST on Vista and Windows7:For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.Plug the flashdrive into ... Read more

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Hi! I had a malware and decided to run malwarebytes anti-malware in safe mode. The problem was that my computer took too long to boot up before it lets me choose my operating system (i also have linux mint installed, just FYI) and I didn't want to wait 10 minutes just to miss hitting F8 so I changed msconfig to automatically load in Safe mode, so i went ahead and checked that. It booted up fine in safe mode, malarebytes found nothing (I also ran this in normal windows right before...again just FYI).

Now the problem is that I cant get out of safe mode. I tried changing msconfig back but it wouldnt save the settings and the check box that I had checked on normal windows (on the second tab) was unchecked and wouldnt even let me interact with it. I even tried selecting 'normal mode' on the first tab. Anything I did to it would result in a message saying 'windows configuration could not be saved' or something (I'm at work, I don't remember exactly what the message was but I will post it later) after I clicked ok or apply.

I also waited and pressed F8 to select how I wanted to boot and went to normal mode and it still went into safe mode. I tried repairing too but it didn't even find an operating system on my computer, but that probably has to do with the fact that I use linux to boot up.

Any ideas on what to try next?

Thanks in advance

Answer:Windows keeps booting in Safe Mode after msconfig change

To Remove Linux take look at this post:
Error 0xc0000225 on boot

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One of my salesmen's laptops is infected with Anitvirus Security Pro. His system is running Windows 7 Professional SP1. The system will not boot in Safe Mode (it loads through the welcome screen and then immediately logs out and restarts in normal mode) and It will also not allow access to task manager, Regedit or MSCONFIG.
 
Any assistance would be appreciated! Thanks.
 
Beth

Answer:Antivirus Security Pro - won't allow safe mode, regedit, msconfig

Hello BethI would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", thi... Read more

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Just had to share this free utility. I've tried it, works great.

Here's a utility that makes booting into Safe Mode easy. You
don't have to hit the F8 key or make changes in msconfig.
BootSafe:

http://www.superadblocker.com/bootsafe.html
 

Answer:Boot into Safe Mode, no tapping F8, no changing msconfig

kniht, Regarding the BootSafe program see Posts #4 and #5 by Mosaic1 in the thread at the link below. She is very sharp with computers and on her word I don't recommend BootSafe anymore. This is just my opinion.

http://forums.techguy.org/windows-nt-2000-xp/662339-cannot-boot-into-safe-mode.html

Tufenuf
 

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hello everyone,
 
well, the problem is my pc actualy infected by virus
so i try to fix it with safe mode, when i chage boot from msconfig to safe mode. my pc keep restarting.
if anybody know how to fix it, please help me

Answer:keep restarting after i change msconfig boot to safe mode

In safe mode open msconfig and uncheck safemode to normal mode. You can startup msconfig either by opening run and msconfig, or open CMD and type msconfig.

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Running XP, SP3. Have run avast antivirus in both regular and doot scan with no results. Tried to run MalwareBytes but it hangs when trying to update definitions.
 
When I reboot and select Safe Mode it hangs while loading files.
 
Can't find files like Syetem Restore or msconfig.
 
Ran Unhide with following results:
 
Unhide by Lawrence Abrams (Grinler)http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Unhide.exe can be found at this link:
  http://www.bleepingcomputer.com/forums/topic405109.html
Program started at: 11/23/2013 02:45:10 PM
Windows Version: Windows XP
Please be patient while your files are made visible again.
Processing the A:\ drive
Finished processing the A:\ drive. 0 files processed.
Processing the C:\ drive
Finished processing the C:\ drive. 186756 files processed.
Processing the E:\ drive
Finished processing the E:\ drive. 1234 files processed.
The C:\DOCUME~1\Owner\LOCALS~1\Temp\smtmp\ folder does not exist!!
Unhide cannot restore your missing shortcuts!!
Please see this topic in order to learn how to restore default
Start Menu shortcuts: http://www.bleepingcomputer.com/forums/topic405109.html
Searching for Windows Registry changes made by FakeHDD rogues.
 - Checking HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
 - Checking HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
 - Checking HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\polic... Read more

Answer:Can't get to Safe Mode, System Restore msconfig or Malwarebytes

Hello John, please try this, it will create a shortcut to your system restore.
 
Right-click the desktop
Choose New-Shortcut
For the location of the item, enter:%SYSTEMROOT%\System32\restore\rstrui.exe
Click “Next”
Enter a name for the shortcut
Click “Finish” 
After that try to restore your PC. I hope this will help. Give us updates.

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I was trying to get into safe mode on my T61. Went to cmd prompt. typed msconfig went and clicked statrt in safe mode in the boxes you can click. All this just to get it to start in safemode... Now it repeats over and over in "safe mode restart.  Wont stop cycling through. I have been trying to remove this **bleep** NOD32 antiviris software.  Had to get it to boot in safe mode to get to properly "uninstall"...CAme to the forum here to find out why after pressing F8 a million times it would still pass by safe mode into normal startup windows.   After I read goto cmd prompenter msconfigclig on safe mode now it wont stop cycling... How to I get back to the cmd prompt?  Or does anyone know what I am dealing with? Thank you in advance.

Answer:T61 will not stop rebooting after msconfig safe mode cycles over and over and over........

Hey there Pyroplantfreak,
 
What version of windows are you using? I found an article that seemed to be dealing with a similar issue to your own over on the microsoft forums, it may be of some interest to you. It recommends you try going into the recovery console, which may help you get back to the command prompt. Hope this helps.





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OK, here it goes. My parent's Desktop was having a side x side error and i've been trying to help her get it repaired. Her problem is that none of the programs will open except for internet explorer. All other applications give the sxstrace.exe error and won't open. I advised her to hit F8 and get into safe mode so I could try and help her further. She couldn't get that to work so I had her force safe mode through msconfig. That worked and got her into safe mode and she's still getting the sxs error and can't get anything to work for her. I advised her to go back into mconfig and uncheck the safe mode boot and wait til I come home and fix it. Now the problem is when she tries opening the msconfig, she gets an error on that saying it can't open the application with the error code 0xc000142 Now she's stuck in safe mode with no networking and the computer is basically useless. I need help getting her going if anyone has any suggestions. I'm 800 miles from home and won't be there until thanksgiving and i'm trying to help her over the phone so im kind of limited here. I was trying to get remote assist going for her but she couldn't install that either without the sxstrace.exe error. Thanks in advance.

they're running windows 7, If i remember correctly it's the x64 version.

Answer:stuck in safe mode msconfig application error 0xc000142

I guess the best bet is to reinstall windows.

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Hello there, I really need help here..

I've booted into safe mode in windows 8.1 by setting the safe mode option in msconfig..

However, when I booted into safemode i realized that I've forgot my password because i usually use a pincode.

How to I get it out of safe boot again? - I've tried to access command prompt, but everything needs that password.

Please help, is there any way to force it to boot up normally again? ;(

- Thanks in advance

Answer:msconfig boot settings sat to safe mode, forgot password

When it reboots into normal mode, won't you still need the password?

Do you have the ability to boot into the recovery environment using the install media and not recovery media?

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Lenovo ideapad 710s . after selecting safe mode, switch off and switch on, I get black screen with LOGO and I see the BIOS does not recognize the ssd anymore. After a new samsung with a pc board factory defective (well known board problem that the model was withdrawn from the market), now i fall again in a big problem with lenovo. i m a little bit boring. did I loose all my data on ssd? and how to get back this new computer, now?

Answer:Lenovo ideapad 710s safe mode from msconfig, and does not recognized the ssd. Please help...

I m now downloading the win10 recovery usb key software >(thanks to the current guarantee it is on). anyone knows if it is going to restore the Bios so that the SSD come up again?

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Lenovo ideapad 710s . after selecting safe mode, switch off and switch on, I get black screen with LOGO and I see the BIOS does not recognize the ssd anymore. After a new samsung with a pc board factory defective (well known board problem that the model was withdrawn from the market), now i fall again in a big problem with lenovo. i m a little bit boring. did I loose all my data on ssd? and how to get back this new computer, now?

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Hi all, looks like a good forum here, hoping I can finally find a solution...

This has not been a week that's made me much enamored of Vista.

In order to troubleshoot my parents' Vista PC after their wireless
mouse/keyboard suddenly stopped working after 4/9's automatic updates, I had
to a do a system restore from Safe Mode. Their corded USB keyboard we got to
work (along with a PS2 mouse) to do the fixing wouldn't work using the
F8-method to get into Safe Mode, so I had use MSCONFIG to force a safe mode
boot.

The system restore worked, and I've disabled automatic updates until MS
comes out with a fix for the apparently widespread original problem, but now
I'm stuck with a very frustrating situation.

My parents' computer will only boot up into Selective Startup (which leaves
some important things such as graphics drivers unloaded) or into Safe Mode.
Within MSCONFIG, when I choose "Normal Startup", it automatically checks the
"Safe Mode" Box in the boot tab, and when I uncheck that box, it
automatically selects "Selective Start" on the previous tab. (I've tried
hitting apply on each of the tabs, but it doesn't help).

I've found a few other threads with this same problem across the web, but
never found a solution. Can anyone help?

Thanks very much.
 

Answer:Solved: MSCONFIG - Stuck in Safe Mode/Selective Startup

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I opened msconfig and after clicking on the Services tab --> hide all Micorsoft services --> disable all and then clicked on 'apply' System Configuration Stopped responding [and I could not even restart my PC]. I did so manually. I tried again this time instead of selecting 'Disable all'' I just disabled one of them (Adobe update service) to see if I could do this one at a time. but still it stopped responding and froze everything.
Having no choice I rebooted manually and then pressed the F8 key to reboot in safe mode BUT I got a boot menu asking me which HD I wanted to use to boot into and not the DOS screen giving me a choice for safe mode.
BTW my Win 7 OS HP 64bit is now booting from an SSD drive on a PCI-e card and am wondering if this has anything to do with it.
Anyhow, having done my usual monthly virus scan as well as malaware by using 3 different sources (mine and 2 online ones) just yesterday this virus/trojan/malware is probably not the cause.
Why do I want msconfig or a safe mode boot. Trying to reinstall my HP scanner software and drivers which I am having a little bit of problems with--so not related.

Answer:urgent; Can't boot in safe mode and msconfig stops responding

Not knowing what was in startup originally, it's hard to say what you deleted but I'm guessing it had to do with a driver for your PCI-e SSD. If that's the drive you boot from, the startup boot is saying it's not there. What's the BIOS say for the order of boot devices? What other drives are installed?

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Spyware that removes msconfig and disables Add/Remove Programs, even in safe mode. simple as that. and adaware does not find it at all. what would you guys do? websearch is on there, and so is the homesearch hijacker. any thoughts?
 

Answer:Spyware that removes msconfig and disables Add/Remove Programs, even in safe mode

Hi, Your first step, if you can get it to run, is to post a Hijackthis log--

http://tools.radiosplace.com/HijackThis.exe

Make a new folder somewhere like Program Files....download the file to that folder and run it from there. Hit the Scan button, when the Save Log button shows, save the log as hijackthis.txt and copy/paste it to a blank reply here at your thread.
 

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Hi,

It seems that I have the same issue as this person http://forums.techguy.org/virus-other-malware-removal/1144834-virus-wont-let-me-access.html . I can't use task manager or msconfig, stuff like malwarebytes doesn't work, safe mode crashes and won't allow me to do anything + i have performance issues in video games or music production software.

In the following post(s) I'll attach the results of the scans with Farbar Recovery Scan Tool after the scans are over (First, Addition and shortcut).
 

Answer:Bug won't let me access Task Manager, Safe Mode, MsConfig etc. + slowing down my comp

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It seems that I have the same issue as this person http://forums.techguy.org/virus-othe...me-access.html . I can't use task manager or msconfig, stuff like malwarebytes doesn't work, safe mode crashes and won't allow me to do anything + I have performance issues in video games or music production software.

It seems that the virus is blocking other tech support sites other than this one too! I'm really scared, I would really appreciate help as soon as possible!

to sum up, I can't run task manager, msconfig, any kind of malwarebytes type program, MSE doesn't detect anything, it blocks certain sites, safe mode can accessed but I can't do anything with it - an error show up shortly after running it.
 

Answer:Bug won't let me access Task Manager, Safe Mode, MsConfig etc. + slowing down my comp

Welcome aboard

Please, complete all steps listed here: http://www.techspot.com/vb/topic58138.html
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

 

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Hi, first of all I am running windows vista. Now the problem is that when I go into safe mode it shuts down in just a few miinutes and the battery light comes on. ( if that help) new battery and plugged in

Answer:shutting down in safe mode?

Remove the battery and boot computer with just the AC power. If this works you may just have a dud.

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I've seemed to have gotten careless and been infected with something. My computer (Gateway P-6301), which is a wireless setup, has been powering off during AVG(free) scans.
I have tried to scan it in safe mode and the same thing happens. I know it's not running hot.

I have another problem aswell but I don't know it it's related, or if it's just my computer.
that problem is that my CPU seems to get maxed out for short periods of time daily. I'm guessing I'm part of a botnet.

I ran HijackThis and have the log if you want to see it.
I also have the log of when I ran Stinger.
Below I attached the log of DDS.
I couldn't get the log of RootReal as It would run for awhile then the window would go transparent and I could only see the border.

DDS (Ver_09-10-24.04) - NTFSx86
Run by Owner at 19:16:15.94 on Sun 10/25/2009
Internet Explorer: 7.0.6001.18000
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.2038.930 [GMT -4:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRe... Read more

Answer:Comp Shutting Down In and Out of Safe Mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No input is needed, the scan is running.Notepad will open with the results.Follo... Read more

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Hi guys.

I too have a PC that started to just shut down on its own and reboot but now it doesn't even get past the initial loading of the op system. I tried different hard drives but the blue screen keeps coming up saying either shut down incorrectly or the typical messages that right now escape me. Anyway I did my best to dust it out and checked all the connections. Just prior to it shutting down I did do a software install but in my opinion it appears to have nothing to do with it since another hard driver doesn't boot the system up. Any hints on what to look for? All the specs are at the HP site. I thought it was supposed to show up in my posting but I guess it didn't.
 

Answer:HP m7490n Shutting down and can't even go into safe mode

I've split your post to a new thread; piggybacks only get confusing.

You need to copy the error type and parameters from the blue screen.

Also, remove all pci cards and other non-essential hardware for a test boot.

Have you tested the ram? That would really be the first thing to try --
Since almost all bugchecks can be caused by faulty ram, I would recommend you perform memory tests.

Beginners Guides: Diagnosing Bad Memory
Memtest86 - A Stand-alone Memory Diagnostic
 

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I am running windows xp sp2 on my hp pavilion dv1331se laptop and have started to have some problems. First, I was running the windows disk defragmenter and it took a very very long time to complete. I try to defrag regularly and I know it is not an instantaneous process. But it seems to be unusually slow now and even when it says its completed, it also says there were files it could not defrag. I tried to run defrag in safe mode to see if that would improve the speed and defrag everything. But in safe mode, once it started defragging my entire system shut down. No warning, no nothing. Just all of a sudden a black screen and I had to physically turn the computer back on. My system seems to be operating fine, I even ran all of my scans (in regular mode) yesterday: avg, ewido, spybot and adaware and nothing was out of the norm. I think avg found a trojan, but it deleted it. But today when I tried to run ewido and avg in safe mode the system shuts down again. To see how extense the problem was, I booted in safe mode and tried a couple of things. First I let it just set there to see if the shutting down was simply on a timer. It didn't shut down though. So I opened Word and a few other aps and it worked just like it should w/out shutting down. When running disk defrag, avg scan, ewido and spybot scan it will shut down. What would be making my safe mode unsafe for virus scans? Any help would be greatly appreciated. Thanks in advance.
 

Answer:safe mode shutting system down!!

This sounds more like an overheating issue than a software/virus one. When you defrag, scan or do anything that takes time, the computer is working really hard. When you do this is the bottom of the laptop hot? Make sure that all the fan intakes and exhausts are not covered. Make sure that the fans kick on when it gets hot. I know that some of these suck air from the bottom and have little clearance when sitting on a desk. If you have it sitting on your bed or something, this will totally block the intakes and it will shut off on its own when it overheats.

It might also be caused by your hard drive going bad.

Run a full checkdisk on it. This will check for bad spots and bad sectors. Start >run
type cmd
type chkdsk /f/r
it will tell you it can't lock the drive. You want to run at next reboot?
type y
reboot the machine
This will take quite a while to run. If you watch it and see it finding bad sectors, you drive is going out.
 

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Hi All,

We're running XP at home and over the last couple of days the computer has been shutting itself down at random.

Sometimes it may be within a couple minutes and at other times it may last 20 minutes before shutting down.

I've run the pc in safe mode and it doesn't have this problem so i'm thinking that it isn't heat/power related.

I've run a full Norton system scan but found nothing.

I'm getting the feeling it's virus related but any help would be appreciated.

Cheers
 

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Hi folks,

I occasionally run full scans using Avira antivirus and Asquared free as well as Ccleaner in safe mode. However, when I boot in to safe mode the fan runs aggressively all the time and then my laptop shuts down. This occurred also when I was using the help facility so is not just confined to running the anti malware scans. I tried using "start up repair" but this did n't fix it. Then I used the Toshiba HDD recovery to restore it back to the factory settings but this did n't work either. In normal mode it scans virus and anti malware free and runs OK.

Any advice appreciated.

Answer:Satellite Pro L300D-20R shutting down in safe mode

Hey,

I?m pretty sure that the problem is not caused due a virus or something else. Viruses can?t shut down the computer immediately; they can slow down the performance, delete files, etc.

Interesting to know is that the fan runs on high level all the time so I could imagine there is a lot of dust in heatsink and fan that blocks the air circulation. In your case I would try to clean the cooling system as described [HERE|http://forums.computers.toshiba-europe.com/forums/ann.jspa?annID=40] and check if it worked or not.

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My computer keeps shutting down upon start up. I've had this problem before but last time it was merely fixed by cleaning the fan. But this time the fan is clean and I really don't know what's wrong. I've tried going into safe mode to run a registry cleaner but my computer shut down before it even got to 50% scanned. I've also tried going into command prompt with sfc /scannow but again my computer didn't last till the end. Is there anything else I can do that can fix my problem?
-Aqua

Answer:Computer keeps shutting down upon start up and safe mode

The problem appears to be the computer, and not the OS. If I were to make a guess I would say that your system is over heating thus shutting down before any damage can be done.

If you could update your your Systems Specs (need more info) to include the CPU, Ram, number of drives, age of the computer, these specs would allow other members to get an idea of what your problem could be, thus giving you some good suggestions as to what you can do. . .Thanks for any info. . .Good luck.

BTW, Welcome to the Seven Forums.". . .

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Hey guys,

Bought a new Dell PC last year with Vista premium already installed on it. I had some issues when I tried to update (service pack one cause the admin users access to freeze upon logging in crtl-alt-del wouldnt even work).

Created a new users or a guest and vista seemed to work fine (though logging in as the old admin user still cause the system to freeze).

1 month or so later and the system will allow me to log on (new user/guest) and within 60 seconds the system loggs off and shuts down all on its own).

Restarting in Safe mode cause this to shut down to happen even faster

As the system starts up fine and allowed me to log on view the files on my desk top, I took this as a sign my hard drive/power source was working. (Right?)

A tech that looked at the machine Briefly mentioned that it might be because Microsoft is under the impression that this is a pirated copy for some reason (why the issue also happens is safe mode)

Anyone have any similar issue?

Answer:Vista logging off then Shutting down by itself (even in Safe mode)

Windows restarts as a result of Windows crashing- Constant rebooting is most likely a result of Windows Corruption. Use your Disk/recovery partition to access advanced recovery ultilities. Perform a system restore to a point before the crashes, or reinstall/repair your Windows Installation.

Further info regarding endless reboots and Pirated software:

SP1 can also cause endless rebooting. (Download all updates from Windows Update including any prerequisite updates before SP1 installation)
The problematic update — Servicing Stack Update (KB937287) — was pulled from the automatic update in February.
However, now Microsoft has the problem in hand, according to the Microsoft Update team blog: "We discovered that there were a few unknown and rare events during the middle of the installation of the update that could cause the update to think it needed a reboot to complete the installation. If this happened, the system entered a repeating reboot loop."
A fix is being released on Tuesday which will install prior to the problematic update and prevent the system from rebooting during installation. Changes have also been made to the Servicing Stack Update installer code so it checks for the fix before installing. Both updates will install in the proper order through Windows Update.
-April 2008 ZDNET

Pirated software warning-
Users whose systems are identified as counterfeit will be presented with clear and recurring notices about the status of their system and... Read more

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I'm on a computer at school that has this virus. I'm currently on Windows XP Professional in Safe Mode with Networking.To start, I removed the Windows Police Pro Virus yesterday from this same computer. Ran NOD32 to find/quarantine the infected files that wouldn't leave. (If possible, point me in a direction that can truly get rid of these files.)This morning I came in, and there was a few more pop-up virus "warnings" from an application called "Security Tool". I knew it was a fake, but I jumped onto Google quickly to see the details.A BSOD soon popped up. Googled that on a different computer, seeing as I couldn't do diddly squat on this one, and found it was just a fake SPCMDCON.SYS failure screen that, I guessed, was just incorporated with this virus, or a trojan that leaked its way onto the computer. (Which many have.) BUT I knew it was fake due to poor spelling. After numerous failed attempts to close the screen, because it kept blocking task manager, I opted for shutting down. As it was shutting down, though, it came up with a few error messages. "Taskkill.exe" was the title of the screen and I didn't really remember much else from the box. Regardless, I closed them all and restarted to see what I could see. And wouldn't you know it, nothing would work. So I rebooted in safe mode with networking and I somehow got MBAM to install, BUT, now this lovely infection is cutting it off whenever I try to open it now. Along w... Read more

Answer:Security Tool virus is shutting me down in safe mode

Hello and welcome please try the proceedure here... Remove Windows Police Pro (Removal Guide)You can ask any questions here and post the scan log for review.The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

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ever since I installed windows 10 my desktop computer shuts down or restarts (not sure which one) by its self in same mode. when it firs shut down/restarted all of my pictures were gone and some things would not open. if I restart the computer my self it starts up normal but midway through the day ill come back to it and the computer will be in safe mode. today it shut down/restarted with an error message. it said the computer would restart but instead it froze. I had to improperly shut down the computer multiple times because safe mode would not let me restart the computer or because the screen.

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Hi,
If anyone can help solve this problem??
As long as I keep my pc on, everything seems ok (except for 5 minute delay in "My Computer" and can't access camera to upload pictures).
Once I shut down, I must go into Safe Mode and make even one change in msconfig, then restart in normal mode, and all is fine again, but only AFTER I reset Services in Computer Management which all become disabled. If I try rebooting without going into Safe Mode, it takes forever (25 minutes) to get to my desktop, and even then, although Im able to get online, once online my start button along with other clicks in my start menu become stuck and take perhaps 5 minutes to open. But as I said, if I go into Safe Mode first, after shutting down (or even restarting) and make change in msconfig and restart in normal mode, and reset SERVICES, all is fine again. But I shouldnt have to go through all this every day. Its very time consuming.

Below is the HJT logfile:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:11:27 PM, on 5/9/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDO... Read more

Answer:Solved: if shutting down, must then go to safe mode or big delay getting to desktop,

PS: Please note that I installed XDrive Desktop tonight (after the problem) so as to backup my files and send you HJT logfile.
 

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Hello,
 
at the request of my original thread in "am i infected": http://www.bleepingcomputer.com/forums/t/525632/computer-not-shutting-down-some-malware-found/
 
I followed steps 6-8 in the guide to run DDS, however DDS was not able to complete while in "normal" XP, mode it would only work in Safe Mode.
 
Here the screenshot of where it would get stuck (left it there for more than 30mins, tried multiple times, rebooted, etc)
 

 
 
Anyway, here's the DDS results from XP SP3's safe mode:
 
 
DDS (Ver_2012-11-20.01) - NTFS_x86 NETWORK
Internet Explorer: 8.0.6001.18702
Run by Administrator at 22:25:38 on 2014-02-27
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.2046.1748 [GMT -5:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
AV: Microsoft Security Essentials *Disabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
.
============== Running Processes ================
.
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k rpcss
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
.
============== Pseudo HJT Report ===============
.
uProxyOverride = <local>
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http:... Read more

Answer:Slow computer not shutting down, only able to use dds and brows in safe mode

Hi sportsfroma2
 
My name is polskamachina and I will be assisting you with your malware problems. Please give me some time to review your DDS log and other reports you collected from the, "Am I Infected Forum?"
 
What follows below are some ground rules for this forum:
I will reply as soon as possible (typically within 24-48 hours). In turn, I ask that you please respond within 72 hours. If you know you will be away longer than that, please let me know.
I am in California at GMT-8 Hours (Pacific Standard Time). If I do not respond to you within 48 hours, feel free to send me a private message.
Some points for you to keep in mind:
Do NOT run any tools unless instructed to do so.
We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
Do not attach logs or use code boxes, just copy and paste the text.
I cannot see your computer. Periodically update me on the condition of your computer, and provide as much detail as you can in every post.
Once things seem to be working again, please do not abandon the thread. I will give an "all-clean" message at the very end.
NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a flash ... Read more

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Hi,
This is my first post I found this site doing a google for Trojan found last night running avg called Trojan horse collected.5.L I was running thru all the steps in the READ ME FIRST BEFORE ASKING FOR SUPPORT. I have put all the spyware tools in a folder and was running the Trend Micro's Free Online Scan and my computer shuts down. It did track TROJ ROOTKIT.H and it said it was non cleanable. I didn't get a chance to delete it because the computer crashed. My question is this should I skip this section and move on to the next step? Thank you for your help & reply!
 

Answer:Computer shutting down in safe mode running trend

Did you run the online scan in safe mode? If so, skip TrendMicro and continue. If you were in safe mode when it crashed or you cannot run the online scanner in safe mode, also skip to the next steps. Were you able to notice the filenames that it found?
 

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Ok so I let my mom use my laptop while I was sleeping, absolutely NO problems with it it's an HP with vista and when I got it from her and turned it on the speaker volume had an x over it and when I put the mouse over it it says No Audio Device found or somethin and alsooo wifi isn't working i switch the button to on yet it shows no sign of any wifi being on, and then the worst of all it keeps jus shutting itself down after being on for 3 minutes or so and then restarts by itself then when I log in again it jus does it all over again. If I boot it in safe mode it has the speaker pornlems and no Internet wifi signs but it doesn't shut off by itself. Jus to let yall know I'm on my iPhone cuz I can't even use my laptop and I also don't have a vista disc because it came pre installed on the laptop PLEASE HELP I need my laptop for school and I don't know what the **** that woman did to it

Answer:Windows just keeps shutting down and restarting but doesn't in safe mode + other prob

Hello rylesdavis,
Have you tried a system restore while in safe mode ?.
Restore it back to a time, before your mother got her hands on it.
Give it a go and post your results. Good luck.

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I know I have a virus but can't find it. First I couldn't open any of the programs on my desktop. Then while in safe mode my computer keeps shutting off after a few minutes of scanning Norton or Spybot. It doesn't shut off unless I try to run these programs. Please let me know what you need to help diagnose the problem.
 

Answer:Help-My computer keeps shutting off in safe mode while scanning with Norton Antivirus

Re: Help-My computer keeps shutting off in safe mode while scanning with Norton Antiv

Welcome to Major Geeks!

Please follow the instructions in the below link and attach the requested logs when you finish these instructions. If something does not run, write down the info to explain to us later but keep on going. Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide
Note: If and only if you run into problems trying to run the READ & RUN ME or any of the scans in normal boot mode. You can running steps in safe boot mode but make sure you tell us what you did later when you post logs. See the below if you do not know how to boot in safe mode:

Starting your computer in Safe mode
 

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I have some kind of virus that will not allow Avira to do a scan, it shuts the computer off as soon as Avira starts to scan, I reinstalled it several times. It did mess up AVG also were AVG would find stuff but not remove it but after downloading Avast and removing Win32:DNSChanger-VJ and Win32:Rootkit-gen(rtk) AVG seems to scan alright now and does not come up with anything. Spybot removed Win32Agent.P2, Malware bytes always finds Trojan-TDSS but it comes back everytime the computer is restarted. BitDefender online scan got rid of a few things and Kaspersky online scan did not find anything. After removing as much as I could when I do a search and click on sites it does not redirect me to as many shay search sites but it still does it a few sites. I cannot stay in safe mode either. It will let me get to the menu but when I chose SafeMode with Networking,without, etc I get a quick bluescreen and then it says Windows is sorry but it cannot access safemode due to a hardware/software condition. I had Trojan SHeur 2AMPY a few weeks ago that stopped me from getting into safe mode, I thought I removed it but I still could not get into safe mode since then.Here is my Hijack This log.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 19:22, on 2009-07-17Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WIN... Read more

Answer:Virus shutting down Avira, redirecting to shady sites, won't let me stay in safe mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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I have a yoga tablet 2 pro. I powered down the tablet one night. In the morning, I normally held down the power button for no more than 2 or 3 seconds to power it up agian until I saw the lenovo logo. Everything was going well, but then it went to an android reboot screen. I never took any action to reboot my tablet, but the screen popped up anyways. I didn't want to reboot my tablet, so I selected the "power off" selection on the reboot screen. It powered off, and then took me back to the reboot screen. I selected the same option once more, but I got the same results. I decided to end the nonsense and just reboot. It wasn't going to hurt anything. When I did, it took me to my home screen where all my apps were gone. I noticed my tablet was then on safe mode. I researched what it was. I'm not sure why safe mode even exists or why it is on my tablet, but I can't get to any of my apps. So I decided to restart my tablet, but after it restarted, I was still on safe mode. I looked up how to take your tablet off safe mode, and all the info I got was to either power off your tablet or restart it and your tablet would be off safe mode. So I restarted it again...still didn't work. I then powered it off again and it took me back to the reboot screen. I have done this multiple times selecting every option on the reboot screen and nothing has seemed to work. I also powered it off and left it over night but that didn't work either. I even tried to power it off, then turn it back on while ... Read more

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I'm having a real bad problem with xp,
Over the past week I had to reinstall XP last week because windows locked me out of my own system. I had rebooted into safe mode to check for a hardware problem, plus before that problem occured I had bought a 3 month old 20 gig hard drive from a friend of mine at college he didn't tell me that the disk lock up's every once in a while. When the hard drive try's to read a sector on the hard drive and when it does it will do this it goes: tick, tick, rick, brack! brack! its nothing dangerously loud.... whens it loading heavy files or programs that are over the size of 125MB it act's like its going to have PC heart attack.........

But anyway, every time I restart my PC and press F8 to Log into safe mode I get the BSOD ( which means Blue Screen of death) I have reinstalled XP 4 times over that past 2 months either due to the system locking me out or file corruption with the OS.... each time windows installs, safe mode is working perfectly but when I put my BU files and programs on it after a week or so safe mode is once again F***** up.......!

also my old 10 gig has the same problem plus I can't use it now because it is slow and can barely handle the stress of my work, examples: ROM hacking, college work. internet playing minor space hogging games, website development minor video editing and word processing. after all that I just named that is on my 10 gig HD I have 4.92gigs left. since I have 20 gig I can do alot more now if its p... Read more

Answer:Safe mode issue or dangerous problem with safe mode WTF now ?

The first thing I would do, is get a new HDD. That could be your only problem. I have a HDD that I cant install windows on, for some reason, it ust wont load, so I used another drive, loaded XP, and formatted the other drive winthin XP and used it as storage and there are no problems. So thats what I would do.

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Hi,My Computer which has Win Xp Sp3 is behaving like it is in safe mode , eventhough it is in normal mode .I noticed this because ,1. Avira Antivir Guard and Update cannot be launched bcz Scheduler is not running.2 . I tried to start scheduler ( under services.msc ) , but can't start it bcz of error 1084 ( safe mode situation ) .3 . I can't use Windows Update , bcz of error Error number: 0x8007043C ( same safe mode condition )4 . I ensured that BITS was set to automatic , but it can't run bcz of 1084 error.I have scanned with Malwarebytes, Spybot S&D , SuperAnti Spyware ( in real safe mode) - No DetectionHere is the dds log ,DDS (Ver_09-09-24.01) - NTFSx86 NETWORK Run by Administrator at 16:45:23.03 on Mon 09/28/2009Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_12Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.510.112 [GMT 5.5:30]AV: ZoneAlarm Security Suite Antivirus *On-access scanning disabled* (Outdated) {5D467B10-818C-4CAB-9FF7-6893B5B8F3CF}AV: AntiVir Desktop *On-access scanning enabled* (Outdated) {AD166499-45F9-482A-A743-FDD3350758C7}FW: ZoneAlarm Security Suite Firewall *enabled* {829BDA32-94B3-44F4-8446-F8FCFF809F8B}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\system32\svchost.exe -k netsvcsC:\WINDOWS\system32\ZoneLabs\vsmon.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Avira\AntiVir Desktop�... Read more

Answer:Safe Mode Error, WinXpSp3 behaves like it is in safe mode even in normal mode

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Hi,
I have a Sony VGN-FW139E with window vista. When my computer tried to boot into Windows, it just hangs on window vista loading screen.
If I selected Safe mode or Safe mode with Networking, I got this message.

Loaded: \windows\system32\drivers\crdisk.sys
Please wait?
Then it did not get any further. Is there any solution to fix this problem? Thx..

Answer:Problem can't boot into eithre normal Windows mode or safe mode

See if selecting Last Known Good Configuration helps.

If that doesn't work then try this Repair Install For Vista - Vista Forums

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I am working on my sister's PC here. Last week she saw a popup that she says looked like a MS update. She clicked on it and has been having problems ever since. The software "FOUND" lots of malware and redirected her to a site to buy their software

The PC is a Dell XPS 400 running XP Media Edition SP 3. When you try to boot the machine in normal mode sometimes it just hangs once it reaches the desktop and other times I get a blue screen that says IRQL_NOT_LESS_OR_EQUAL STOP 0x0000000A (0xe1023C58, 0x00000002, 0x00000000, 0x805E1CA5). I booted it into safe mode and ran AVG (last updated on 12/23/08) AVG found the following which was moved to virus vault. C:\Documents & Settings\Steve\Local Settings\Temporary Internet Files\Content.IE5\RT27SPSR\freescan[2].htm - Virus ounf Fake Aert Object moved to virus vault.

I can't open anything in normal mode. I booted the machine in safe mode with networking I get a webpage not found message when I try to go to Microsoft's update site. I can get to Microsoft.com. using my PC I downloaded the exe file for Malwarebytes' Anti-Malware copied it onto a thumbdrive then over to her PC. It looked like it installed but when I run it all I get is an hourglass for about 2 minutes then the cusor returns. The program doesn't appear to start. Any advie? Thanks in advance.

Answer:Computer unresponsive in normal mode Having problem scanning in safe mode

Unfortunately i cannot find any command line search results for MBAM.
I can also not find any portable version of MBAM that isn't warez.

Is there nothing that you can do in normal mode?
Keep trying, and if you can get into normal mode and run a quick scan then please give us logs so we can analyze them.

Post back then

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I want to run SDFix and the directions say to run it in safe mode, but I'm having some trouble--whenever I try to start my computer in safe mode, the safe mode black screen comes up...then my computer crashes. So I was just wondering if it would be okay to run this program in normal mode, or would that just mess up my computer/not be as effective?

Thank you for your help!
 

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I am here at my wit's end. I believe I am satisfying the requirements to post my issue here.

The background: I have been in IT since the 1970s. In terms of Windows generally, I'm probably pushing a 4 on a scale of 1-5 where 1 is noob and 5 is guru. sevenforums has been a go-to place for me for a long time in terms of finding information. I applaud the great work of everyone that makes contributions here.

My primary laptop is a Qosmio 500-series with a teeny weeny 64GB SSD and a 512GB HDD. It runs Win7 Ultimate "tweaked" so that as little as possible is on the SSD. Program Files, Data and Users are all junctioned off to the HDD. This set up has worked great for five years.

A recent shutdown involving a random "recommended" update screwed things up royally. This particular update routinely failed, previously, because it was looking for files on the system drive that were actually on a different drive. It also turns out that Microsoft had chosen to push Win10 down on to my wee SSD and effectively reduced available storage from just enough to precious little.

My trouble began around this time when Windows could not load a valid user profile for any user and always started with a temporary profile.

I did fix the problem with the recommended update after all this pain began but it did not help. I also moved the Win10 stuff to the bigger drive (with a junction) and that did not help.

I have done all sorts of things to get to the point where I can... Read more

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I recently moved and since setting up my PC (Dell Studio) at the new house, I've been having trouble getting it to boot in normal mode (black screen of death).  It boots fine in safe mode.  I have done two system restores; both times, I have been able to boot normally following the restore.  However, both times I have come back to the computer later after hibernation and when the system "wakes up", the icons and toolbars have disappeared and I've had to do manual shut-downs.  I should add that this did not occur after every hibernation, just a few of them (note--I don't think the length of hibernation was a factor; one time the issue occurred after an hour, but the computer hibernated all last night and it was fine this morning, with the issue occuring later on in the day).  In any event, after forcing the manual shutdown, it only boots again in safe mode.  Also, on one occasion a few days ago, I booted in safe mode, didn't do anything (i.e, no system restore), shut down, and was then able to boot normally.  So, it seems that the computer can boot normally selectively.  It's very strange.  Since the move, the only think new I've done is plug in a new modem.  However, the problems occured the first few times before the modem was hooked up, so I don't think it's that.  Any ideas?

Answer:Safe Mode/Normal Mode Booting Problem

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.  Do not copy/paste data from the report.
 
Louis

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okay... so i was trying to get into safemode so i could run an antivirus scan, problem is whenever i tried going in safemode the blue screen would pop up and computer would restart. now for some dumb reason i thought maybe i could get in safemode if i used msconfig and selected safe mode from the boot menu. so the computer restarted and now it boots in safemode but the blue screen and restart happen everytime now. ive tried "start windows normally" but that boots in safemode.... ive tried "last known good config..." and that too boots in safemode. so now im stuck, i cant get on windows. any help please?

im willing to start over but i dont know how to do that from here
 

Answer:STUCK in safe mode boot, safe mode doesnt work and restarts, REPEAT

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i have windows home xp edtion on parkard bell.in safe mode it is fine,but when on normal bootup mode it will hang up after 2mins aprox(then restart saying crit error,check hardware etc and being to dump files kernel),on a blue screen.

i tried a different graphics card,but no joy.so i replaced the hdd drive and put a fresh copy of windows xp pro edtion on,but it loads all the files(i have not pressed f6)i just let it run its course on the disc,then it hangs up on the blue screen again with the words(crit error 0x0000007f)check hardware etc and if this is the first time you have seen it try starting windows again.

Thankyou for all your time.
 

Answer:Solved: xp safe in safe mode fine...mormal mode blue screen

Start in Safe Mode and look in C:\Windows\Minidump for crash log files with a dmp extension, like Mini071008-01.dmp. Zip 4-5 of the latest ones and post here as a ZIP or RAR attachment. The log file contains information useful to determine what caused the error, most likely hardware.
 

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I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:
 

Answer:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Safe-Mode
Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet

Safe-Mode

Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..
 

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Hello,

I've got a peculiar and suspicious problem, but an expert in the Malware Removal forum found no infection on my computer (see the thread here.)

One of the symptoms I'm seeing is that the Malwarebytes' Anti-Malware (MBAM) installer will not complete without errors in Windows XP Pro SP3 after a normal boot. After acknowledging the errors during the install routine (which are always the same, a screenshot is attached to this thread), the installer seems to finish. However, the second symptom is that MBAM then will not run due to the same pop-up error message. It's a Visual C++ Runtime Library error that says, "This application has requested the Runtime to terminate in an unusual way. Please contact the application's support team for more information." Please see the screenshot in this Malware Removal thread.

I know that normally, some malware will disallow running the normal filename for MBAM, so the first thing I tried was renaming the file to something else, including using different file extension such as .com, .bat, .scr, and .pif. None of these renaming attempts worked. This is where I started to observe really strange behavior. After uninstalling my first MBAM install attempt, I found that I could install MBAM when booted to Safe Mode (after changing the registry to allow this and starting the installer service in Safe Mode). After the install I could also run MBAM in safe mode. I then rebooted to normal mode, and MBAM sti... Read more

Answer:Malwarebytes' Anti-Malware Runs in Safe Mode, but not in Safe Mode With Networking

Re: Malwarebytes' Anti-Malware Runs in Safe Mode, but not in Safe Mode With Networkin

I just found the solution to this issue in Malwarebytes' own forums here. Apparently this is a known bug.


Thanks,

krellkraver
 

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Hello,

Recently my dad's computer had a corrupted hive and boot.ini. Via this website, I was instructed to run a chkdsk /r while in the recovery console. Everytime I used his OS disk to get into the recovery console, it prompted me for a password and I didn't know it (nor could I leave it blank). I decided to use my OS disk from my computer and I could fix the problem. Now, though, everytime I startup the computer, it prompts me to start windows normally, in safe mode, in safe mode with networking... To give further information...on that same screen there is an option for Windows XP and Windows XP Home Edition. Don't know if that has something to do with it. They both work though when I press enter on either one. Could anyone help me stop the computer from prompting me??? Thank you for any help.

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I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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Hello ladies and gents , im having a problem with my emachine T1120. It starts up and goes through the welcome screen then goes to bios settings , I click on "start windows normally" and enter it and the machine runs right back to the original bios screen , cant figure, unplugged and pressed the power button several times plugged in same result, why? I added no new hardware or software just turned it on and wa la

Answer:Win.xp emachine starts and runs safe mode, safe mode with networking

hello and welcome to BleepingComputer,,
 
     this is reminiscent of BIOS settings that need to be reset to default. you can do this by using that option in BIOS. do you see the option there? 
 
if this pattern exists after BIOS reset, then there are other XP level options to try like console command /sfc scannow and chkdsk /r
 
 not to long ago, i was dealing with a PC that was doing this same thing, and it was the hard drive (SATA) protocol setting in BIOS, it had to be set to IDE.
 
one more thing, this could be blue screen error that isn't halting, just looping boot. is there an option at the boot screen (the one with the safe mode options) about halting on errors?

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I recently attempted to clean my brother's computer after he aquired a virus from the torrent file program he uses. Regardless, I cleaned a trojan and a backdoor from his system from safe mode. I can not boot in normal mode. Everytime i try the system gets hung up at the windows loading screen then the screen turns black and sits there. I have to hard reboot. I ahve used a repar CD and i have come across an error 0x800700b7, i have also recived this when i tried to work around this problem "identifier {9dea862c-5cdd-4e70-acc1-f32b344d4795}"

OS= Win 7

Answer:System will only start in Safe mode, Clean virus in safe mode

You can spend a lot of time trying to fix the boot problem and clean the virus from the computer, or you can nuke it and reinstall Windows. I wouldn't bother trying to fix it, personally - I'd back up what I could and then I'd install Windows again.

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This morning we had a power outage and when I turned my computer back on, it would not boot. I tried several times to hard boot, with no luck. Then I tried safe mode. Ran an antivirus scan and it showed malware and several infections which it cleaned. The computer still would not boot normally. I then ran chkdsk, still would not boot normally. I have ran malware bytes, registry repair and the registry defrag program as well as done a disk clean up. It still will not boot in normal mode.
Since my last problems that you helped me with, I have upgraded to a broadband internet connection and have a home network. The 2 other computers on the network are fine.
A week ago, I had purchased Avast internet security and had problems immediately. It would not allow me to connect to the internet. That was uninstalled and I went back to the free Avast antivirus, Zone alarm and Spyware blaster. I was very unhappy with Avast customer service and support iYogi and decided I did not want Avast on my computer at all. I have since downloaded PC tools free antivirus. Once I have my computer operational again, I am open to suggestions.
Fortunately, I did not change anything on the other 2 computers. Just mine.
Running Windows XP 3 .
Thank you.

Answer:[SOLVED] computer will not boot except in safe mode or safe mode with networking.

what are you running
video card
cpu
m/board
ram
power supply
brand
model
wattage

check the listings in the bios for voltages and temperatures and post them

the outage may have damaged the psu

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stuck on safe mode tried f8 also properties please help

Answer:i am suck on safe mode dell laptop safe mode in all 4 corner

Boot to repair tools either by F key or by booting to a Windows 7 dvd. Google is evil

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So I have found that my laptop has been getting progressively worse.  At first when i would close the lap top and put into sleep mode with would just automatically shut down, so I would have to start it back up when I open it.  Now when it shuts down I have to push the power button a bunch of times and it takes forever to start up again.  I have this problem whether its on battery or plugged in.  Please let me know if you have any idea what the problem is.  I was looking at the troubleshooting section and I will probably try removing the hardware and testing to see if it gets power as I put them back in one by one.  

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Alright this is a family's laptop that is about 5 or even more years old...has windows xp on it dont know the exact one -.-...alright.

My sister has been using it and says she has never done anything to it...which i dont believe but anyways this computer will not boot up what so ever...everytime you power it on it goes to the screen that says unexpected error software/hardware problem yada yada yada...and then it gives you the options of boot in safe mode, safe mode networking, safe mode command prompt, last known good configuration...and none of those will work...we do have the recovery disks to wipe it but are trying to find a better way if possible...and when you try to load into any of the safe mode choices it stops at multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Drivers\Mup.sys...will stay at that for about 5-10 mins and then just turn off...if you try to just do normal mode or last known configuration it just acts like it loads with the windows and the little green loading bar then shuts off...the more i type the more i think the harddrive is toast but im new and learning so i probably could be wrong. Just looking for suggestions =)

Oh and this pc will run very hot...so if its a hardware issue i would not be surprised.
 

Answer:HP Pavilion will not boot in safe, safe w/networking, safe command or in normal mode

I'm heading to work now ill be back later tonight so just post suggestions and i will try them. =)
 

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Windows just downloaded an update to my ASUS x83V laptop and now I can't get it to boot up. I've tried booting in normal mode, last successful mode, safe mode, safe mode with command prompt and nothing works.

If trying to boot in safe mode it gets stuck on crcdisk.sys. When trying to boot in any mode it eventually hits the blue screen with a STOP error of 0x0000001E. I have also gotten 0x0000007E and 0x00000024.

I am positive it's the latest Windows Update that caused this because my computer at work, which also runs on Vista and is also an ASUS, had an update yesterday. When I came into work this morning and tried to start up it was unable to and did a start up repair. That didn't work but it gave me a system restore option which did work.

Unfortunately my ASUS laptop does not prompt me to do a repair nor a system restore. The recovery disk I have that came with the laptop only allows me to do a restore which erases everything on my HD.

I'm only somewhat computer savvy; better at working with them than fixing them so please try to put things in layman's terms. Thank you!

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After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.

Safe Mode with Networking loads normally.

Any ideas or advice?

The computer is an Acer 4743G running Windows 7 Home Basic x64.

Answer:Cannot access Safe Mode but can boot in Safe Mode with Networking

Hello Zarmaki, and welcome to Seven Forums.

Since it will startup in "Safe Mode with Networking", you might see if using the tutorial below to troubleshoot may help to find a cause.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now,
Shawn

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Yea trying to get ino safe mode. When I do hit safe mode and choose my account to log on instead of going to my desk top the screen goes blank and the words safe mode appear in all four corners.
Any help would be great!
Have a good day
John

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ok i have a huge problem, i no virus scan capabilities in safe mode and in safe mode with networking, now i have tried to go back to reg. booting, and see if it is installed corectly, and from the looks of it, it is all icons and file folders are there and working.....now when im in either one of the two safe modes wither im on the amnstdr or mine the software will not open and it won't open, here is what comes up when i try to open it from program files:

"Faild to start the Symantec Management Client service. Error code returned:
0x8007043c
i am getting frustrated badly with this, i am running XP home ed. on an ACER aspier one, (say what you want but its practical) and as you can tell i am running live update/Symantec Endpoint Protection
and yes everything is up to date, i have waxxed the backdoor troj. with no prob. but i am needing help tring to fig. out how to solve this prob so i can make shure i completly killed the attack...thanx

Answer:No virus scan in safe mode or safe mode with netwrkg

Hi and Welcome to BleepingComputer,

Not all anitvirus programs work in safe mode, I don't know about Symantec but I do know my ZoneAlarm does not. I do not see the reason to run it in safe mode. If you are really wanting to run stuff in safe mode, run SuperAntiSpyware in it and just run your antivirus program in regular windows.

Btw, it sounds like you had something on there that has backdoor capabilities and if that is the case, then unless you reformat the computer, it will never be truly safe again.

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Can't boot into Normal/Safe Mode with Networking, only safe mode...
Good Evening,I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;stopping startup items
uninstalling hardware drivers
removing recent software
running troubleshooters at boot
sfc scan
diagnostic/selective startups with minimal services running
Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?Bit of a dead end really, any help would be much appreciatedKind regardsTrevor
 

Answer:Can't boot into Normal/Safe Mode with Networking, only safe mode...

It's uncertain what the problem is - although a networking problem does sound likely.
Start with trying a clean boot:
Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).
 
Let us know what happens there and we'll move on from there if needed.

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Good Evening,
I could do with some pointers on resolving an issue. I can only boot into windows in safe mode in Windows 10. Normal mode and safe mode with networking doesn't work. The problem occurred after a windows update. I have removed the latest updates that were installed and cleared any pending ones but it still won't boot properly. I have also run the troubleshooter and tried to recovery to an earlier date which also doesn't work.
The laptop is a HP ENVY 17 notebook. At boot it just gets to the HP logo with the circular loading icon and no further and can only boot it into safe mode. Can anyone recommend the next steps? I have also tried the following;

stopping startup itemsuninstalling hardware driversremoving recent softwarerunning troubleshooters at bootsfc scandiagnostic/selective startups with minimal services running
Would the fact that I cant boot into Safe Mode with Networking imply its a network driver related issue?
Bit of a dead end really, any help would be much appreciated
Kind regards
Trevor

Answer:Can't boot into Normal/Safe Mode with Networking, only safe mode...

Hi Trevor and welcome to Tenforums. There are several ways to approach your problem. When I was reading your post, my initial impression was the same as yours, the Network driver was causing your issue. To be safe, go to Control Panel\Programs\Programs and Features uninstall a program and sort the drivers by date installed. See which drivers were installed at the time you began having the problem. If you find any, I think it would be safe to assume the problem would be one of them. If you have another computer, go to the HP website for your model computer and download those drivers to a USB Flash Drive. Do one at a time and install the drivers you just downloaded and reboot until you find the offending driver. I would do this one at a time so you will know which driver it is in case Windows Update decides to install it again. See if that will work for you.

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On my computer, for about a little bit over a week now, I've been getting the blue screen that automatically restarts the computer. The blue screen text goes by so fast I can't even read it. I found out online that it was the SmitFraud, so I checked out the guide and downloaded the SmitFraudFix.exe. When I ran it in safe mode, it started working, but then it disappeared and all of my icons and everything on safe mode disappeared. The safe mode screen became a black screen with the words safe mode in the four corners, and I think there was the computer type or something on the top center of the screen. I couldn't run the fix properly in safe mode because after I tried running the fix, safe mode is not useable anymore.
What I tried to do was let my malwarebytes and my anti virus try to detect it, but they couldn't find it. I was thinking of system restoring my computer back 2 weeks, but I also couldn't find the restore points( as there weren't any). What can I do to get rid of the problem? It's really annoying.

Answer:Smit Fraud/Blue Screen of Death problem and safe mode startup problem

Hi there

Before we start I need you to provide me some pieces of information:

1. Which is the version of your Operation System?

2. Do you have the installation CD of the Operating System?

3. Is Normal Mode completely inaccessible?

4. Do you have a clean computer on which you can download tools in order to be able to transfer them to the infected computer?

Elle

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Question: Safe Mode problem

I can't bring my system up in safe mode. A file or more appears to be missing. When I try it the process starts and then quits part way into the safe mode startup and reboots. Is there any kind of a list available that would tell me what files are needed for the process to complete?

So far it isn't a problem, but it will be if I ever have to start up in safe mode.

Win XP Pro SP2

Any help would be appreciated.

C

Answer:Safe Mode problem

Welcome to TSF....

Unfortunately there is no list of startup programs or other programs that will let you know which is missing.

Do you have the recovery/restore disk set for the computer?

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Question: Safe mode problem

I set my settings in msconfig to boot into safe mode. I have now logged into the desktop whilst in safe mode and I notice hardly anything shows. The only icon in the system bar is the notification center, cortana bar shows but does nothing when you click on the bar and the start menu icon which does nothing. This is obviously a bug with windows 10 safe mode but now I'm not sure how to get a restart into normal mode.
Help please

Answer:Safe mode problem

Why would you think this is a bug? Safe mode disables all but the very basic of OS features, which would include Cortana and what not.. if anything, the bug would be that Cortana is even showing at all.

If you mean that the start menu doesn't work, this Is probably a transitionary thing because the start menu is not quite done yet... You can get back out of this by doing ctrl-alt-del and then running task manager, the file->run new task and run msconfig and then turn safe mode off.

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Question: safe mode problem

I am using windows vista. My administrator account has been disabled by some one.I have got a suggestion to start in safe mode and enable the administrative acccount. So when I going to start in safe mode, at the time of booting by pressing F8 key, the curssor is not moving up and down to select the Sfe mode option. Therefore I am enable open administrator account.Please help me out.

Answer:safe mode problem

I have a sneaking suspicion that you may be infected and it has taken over your admin account. Please let our team take a look...I suggest you take the time to let our pro's take a look: Start here if you believe your computer is infected: http://www.computerhope.com/forum/index.php/topic,46313.0.html follow instructions and post in the virus/malware forum the results and wait for a reply.TIP: Pay close attention to the instructions.

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Question: safe mode problem

ok im trying to get into safe mode in my windows xp computer. i turn off my computer turn it back on and keep pressing F8 then i pick safe mode with networking and it starts reading but then stops and restarts my computer.

Answer:safe mode problem

Ok can you tell us why your going to safe mode and what other issue you have using a straight forward boot to windows

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All right, so I have this cruddy XP laptop that I've been using. In fact, it's so cruddy that I can only use safe mode on there without being overwhelmed by lag. So I'm surfing the web on Safe Mode, when I get this weird advertisement that said I had to pay it $200 right now. I couldn't start Task Manager, and I couldn't click anything else. So, I shut down the computer. When I turn it back on and switch to safe mode, I see the list of the System32 files that show up on the screen, but after that I just see a flash of a blue screen and the computer restarts. I know that that was the computer restarting on system failure, but I haven't disabled that yet because I'm terribly scared of Blue Screens of Death. Anyway, now Safe Mode won't open up, and I'm really pissed off because I had an essay on there that I have to retrieve. Any suggestions on how to fix it?If my problem seems vague, it is because I'm a complete idiot with computers and you'll have to bear with me.*Moderator Edit: Moved topic from XP to the more appropriate forum. ~ Queen-Evie*

Answer:Problem with Safe Mode

Hi sddsdd, and welcome to Bleepingcomputer.Let me see if I understand this correctly. You can boot into normal mode, but choose to boot into safe mode because it is faster. If this is correct boot into normal mode and use the following instructions to stop the automatic restarts.Go to Start> right click on My Computer> Properties> Advanced> Startup and Recovery. Under startup and Recovery click on Settings, uncheck the box in Automatically restart under System failure.With the automatic restarts disabled you should get that dreaded BSOD, the good news is that with the Stop: error code at the top of the BSOD the solution to repair this can be found. If you look at the image below you will see the Stop: error code at the top of the page. Please copy this exactly and post it in this thread.

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Hi guys, I've been having a lot of problems with my laptop (Windows XP) lately and i was wondering if anybody could help me out with any one of them. First in normal mode, often I will boot up and the CPU usage will spike to 100% and the culprit is explorer.exe. It will usually stay at 100% until I shut down and my comp runs slowly the whole time. Is there any way I can fix this?

Second, I thought I had a virus but the virus scan (Symantec) would not run in normal mode so I was told to boot up in Safe Mode. I was able to, but as soon as I log on as Administrator, the screen goes black other then saying Safe Mode in the corners. There are no icons or taskbars or anything. I am able to launch a virus scan but only by by ctrl-shift-esc to bring up task manager and launching a new task that way. The scan has found some adware but nothing huge. Any thoughts on what making my computer act this way. Does is sound like a virus because thats what i was thinking but I'm not sure
 

Answer:Safe Mode and CPU Problem

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Question: Safe Mode Problem

First problem or advice I need is adding volume to safe-mode with networking.

How would I do that? I have done it on Windows 7 but not XP.

Thanks in advance.
 

Answer:Safe Mode Problem

When you say "adding volume," what exactly do you mean? Adding sound?
 

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Trying to get rid of TV media, but PC will not allow me into safe mode , so I can use Hijack this. F8 on boot up lets me select safe mode, but after selecting it, I just get a continus scroll of garb on the screen.
 

Answer:Problem with Safe Mode

It's preferable if you don't use HJT in safe mode at first so we can see all the stuff that's loaded up with the stystem.
 

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Every time I boot to Safe Mode (by pressing F8), my XP Home gets "stuck" in Safe Mode when booting normally.

But it's not fully Safe Mode, only partially. My desktop image is up, but Themes is not working. My AVG is partially running, but one component of AVG complains that it cannot be run in Safe Mode. (If it were true Safe Mode, AVG would not have even started.)


Some areas of XP in this state resemble normal, others resemble Safe Mode. It's sort of half-normal, and half Safe Mode.

I think this was caused (possibly) by a registry tweak I found that is supposed to allow XP Home Users to gain the "Security" tab on folder & file Properites, that is only available in Safe Mode in XP Home, or in XP Pro.

Tried the Kelly's Korner fix for "Stuck in Safe Mode" to no effect. The only way I can fix it is by running a System Restore, which brings Normal Mode back to normal, lol...

Which means everytime I boot to Safe Mode, I also have to run a System Restore. At some point, my luck is going to run out, System Restore will fail and I will have a truly pooched system.

Anyone ever heard of this, or had it happen ?

Any help appreciated, and thanks in advance.


- Fren

Answer:Very Odd Safe Mode Problem

Hi Fren,

Very odd. I don't think it is a registery problem though. I think the registery is replaced with each system restore. That said, you should get the old registery back with the system restore.

It might be a system file. Tried SFC or repair install yet?

Keep us posted, bet no one has seen this one before.

Best regards,
Mack1

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Question: safe mode problem

I have a trojan inside my drive and im using a AVG as my antivirus
but this seems not the problem.
I decided to run AVG at safemode and logged as a administrator but my probl;em is couldnot enter safemode.
after pressing F8 at choose safemode with networking and then logged as administrator but when configures its personal settings it suddenly restarts.
could anyone help in this problem. its giving a hardtime entering at safemode.
POST PLS.
 

Answer:safe mode problem

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Question: safe mode problem

The screen resolution in safe mode is to high and the window is so big that I cant do any thing in safe mode.
So my question is not how to set screen resolution in safe mode but how to reset screen resolution OF safe mode.
Any help will be most welcome
Thank you
 

Answer:safe mode problem

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while checking my pc in safe mode running avg scan i have noticed a message saying Security Status the red highlighted components are in error.please pay urgent attention to their configuration.Resident Shield is not loaded.Email scanner is not fully functional is this normal with avg in safe mode or am i missing something or some files.in normal mode my avg is up to date.

Answer:avg and safe mode problem

The resident shield won't be loaded in Safe Mode so it is normal.

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