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Windows Vista will not recognize dvd drive

Question: Windows Vista will not recognize dvd drive

I have a serial ata harddrive and a ultra ata/133 hardrive connected to a ecs k8t890-a motherboard. The bios recognizes my dvd drive but windows vista does not. Windows keeps stating that I need ATA Device drivers for my dvd drive. What can I do to correct this problem.

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Preferred Solution: Windows Vista will not recognize dvd drive

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Answer: Windows Vista will not recognize dvd drive

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I was looking at computer today that had some issues originally with wireless connectivity. The wireless dongle is a Quest design that comes with build in virtual drive that contains drivers. Once plugged in to any USB port it did not launch the virtual CD drive with drivers (It worked on my PC) thus I can not work the device.

I went to device manager and it turns out that the PC does not recognize (unknown device) the physical CD drive either (but I can boot from it). Out of curiosity I have plugged in my U3 enabled USB drive that has a virtual CD drive on it as well and it too wan an unknown device. In Vistas device manager they are all located under CD/DVD device section.

I have proceed to do a system restore the a time when the Quest wireless dongle worked, but after two separate attempts and waiting 20 minutes to restore I got "system restore was not completed, nothing was changed message.

And yes I have tried to disable/enable the devices and uninstall/restart the PC, even in safe mode and still nothing.

Any thoughts?

Answer:Windows Vista does not recognize CD drive -- virtual or physical

This sounds like a problem with drivers, as I suspect you don't know the history of this PC I would run through some basic checks. Follow this first guide to clean out any redundant drivers.

Then look in Device Manager, click on the View tab and select "Show Hidden Devices" see if there are any yellow warnings.

Reinstall all the chipset drivers.

Check in the Bios that the CD drive is recognised and enabled.

Run sfc /scannow and chkdsk /r from an elevated command prompt.

Let us know if you need a more detailed guide and state the make and model of the PC.

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Hi everyone I have another problem A couple of months back I bought a External IDE hard drive caddy which is called Hi Point smart mobile storage. This afternoon it started giving me a problem, I went to switch it on and the computer would not recognize it but it will find it and display the hard drive as unallocated when I know the hard drive is in perfect condition and I have a lot of songs on it. But about 4-6 hours later I tried again and then it says it cannot load the driver software. IF this is any help as well there is a blue and red light on the caddy blue for power and red for hard disk activity the red light is always on it will not go off. I have tried lots of hard drives seagate, Maxtor, western digital and it still does the same. Please can you help. I hope it is not a hard drive problem.Also my punctuation is not very good I am sorry about that.David.

Answer:Windows vista can't recognize external hard drive caddy

I'd say, you need a new enclosure.Similar thing happened to me and it was just dead/malfunctioning enclosure.

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A few days ago I noticed that Vista had stopped recognizing my CD/DVD drive. I scoured the internet for answers (editing the registry, making sure everything was plugged in, etc.). Nothing worked! The only clue I can come to is that, when I made sure everything on the drive was plugged in I accidently forgot to plug in the power cable for my hard drive. When this happened my computer of course couldn't recognize my hard drive, but it did recognize my DVD drive! I am using a Gateway SX2800 with all the stock parts. Anyone have any ideas? Thanks!

Answer:Vista won't recognize my CD/DVD drive...

See if Windows System Restore can help - choose a restore point > 2 weeks ago when the DVD/CD driver trouble began -
START | type rstrui - choose restore point

Regards. . .



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I've just done a clean install of Vista SP2, and soon realised that my DVD drive isn't showing up in Computer.

The computer is an Acer Aspire 5560 notebook. I'm sure the DVD drive is properly connected and functional: BIOS recognises it and I can even boot from Vista DVD.

Looking on the net, I've found a solution that involves editing the Registry, removing a UpperFilters and a LowerFilters entries. This did not work for me.

Of note is that, in Device Manager, there is a yellow-trangle-marked device named "Mass Storage Controller". It is connected through PCI bus 10, device 6, function 2. The device status says "The drivers for this device are not installed. (Code 28)"

I'm guessing that this is the DVD drive in question. I've tried manually installing the driver, but I can't find a DVD driver in the manual selected driver list.

If there's anyone on an Aspire 5560, would you please confirm that the DVD drive is connected through PCI bus 10? And of course, can anyone help me fix this problem?

Thanks in advance.

Answer:Vista does not recognize DVD drive

Strangest thing happened!

After trying and failing to fix the problem for 2 days, the DVD drive magically showed up right after I started this thread!

Tech Support Forum is AMAZING!!!

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Gateway laptop M-6750, Intel Core 2 Duo processor T5450/3072 MB/ 250 GB SATA hard drive/ Intel Graphics X3100/ Webcam, 8X Multi Format Dual DVDRW Labelflash/ 5 in 1 reader/ Vista Home Premium.

Guys, all of a sudden it does not see the cd rom. It does not show up in Explore as a recognized drive; I see:
Hard Disk Drives (2) -
Local Disk (C:)and Recovery (D:)
plus Other (2) -
My Sharing Folders and Nokia Phone Browser.

When I look at Device Manager I do not see a line called DVD/CD Rom drives; I believe it should be just below Display Adapters and above IDE ATA/ATAPI controllers but it is not there.

I do have a yellow exclamation mark at Network adapters. It shows yellow on isatap (BEC8CEA7-229C-4564-87CA-9342EA2768444) and says: "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31); Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available." I clicked Solutions and got nothing from Microsoft; also when I searched for a better driver I found that the current driver dated 6/21/2006 is correct.

However when I looked this up on Microsoft help, it said that in this instance the yellow ! meant nothing and the device would work properly. (I tried to delete and reinstall this driver. When I deleted it, I was reduced from three to two network adapters and could not figure out how to re-install this isatap driver. So I rebooted thinking i... Read more

Answer:Vista does not recognize cd rom drive any more

Did you use the Help and Support options here? this could help;uid=240722835

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I have a hard drive that installed in an external USB case and power supply. I have used this unit on a Win XP machine as an external drive, formatted as NTFS, but now want to use it on a Vista machine for backup purposes.
However, I cannot see the drive in Explorer. I can see it in Device Manager and when I unplug and replug the unit in, Vista makes the usual noise indicating that a connection/disconnection is being made. I have tried View->Refresh to no avail.
Any ideas/suggestions?

Answer:Computer in Vista does not recognize USB External Drive

hi dockles i found this have a look and see if this is a possible solution

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The drive is properly installed and is recognized correctly in the bios screen at startup. vista hp boots up. I right-click on my computer> manage. The computer management utility opens up and the new drive is recognized in the device manager but when I click on disk management I get a pop-up saying "an internal error has occured. Restart the Disk Management snap-in." I hit ok. the same message comes up three more times, then I geta message saying "MMC has detected an error in a snap-in" and requeststhat I shut down and restart MMC, which I do and it just does the same again. Thats as far as I get.

But here's the thing: I've been getting that error message way before I even installed the drive but had forgotten about it til now.

What can I do about this? Any help would greatly be appreciated!

Answer:HELP!! vista wont recognize my new hard drive

there is a hotfix that may help

Error message when you use MMC 3.0: "MMC has detected error in a snap-in"

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Hi everyone,

Merry Xmas.

To keep it short...

I have bought a 80g maxtor hard drive and installed in usb case. Vista does not recognise it. I managed to get disk management to find it once but not again since reboot.

Would appreciate any comments on this.

Could it be a Vista problem? I have googled and looked here in these forums and it looks like a few people have had similar problems.


Answer:Solved: Vista does not recognize new hard drive.

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I just finished building my own system. Everything posted correctly but when I went to install vista home premium, it could not detect my hard drive, even though the bios does. For the record, I'm not using any raid, just a single sata hd (samsung 500 gb). I have tried changing every setting in the bios having to do with sata, yet every time i get the same results, vista tells me it cannot find any hard drives to install to. I tried putting in a win xp disk and seeing if it could detect my drive, and it does! Does anyone know how I can get vista to see my hard drive? thanks

Answer:Vista doesn't recognize hard drive

I should mention that my hard drive is oem as well as windows vista. I've seen where there could be potentially formatting on oem harddrives that makes vista not detect them. If this is the case, how can I clear these partitions off. I am unable to the diskpart screen in the setup due to vista not even seeing the harddrive

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Well, I am almost ready to give up...Old XP comp. died and I bought new comp. with Vista. Want to get info off of old drive via external hard drive. Old drive has OS on it...when turned on, it shows as disk 5. Also shows up up top with no drive letter(and I can't assign it one) Disk shows as healthy and with volume. I have talked to several IT people and everyone has diff answer that doesn't work.....I would have to guess this would be a common prob THX

Answer:Cannot get new Vista comp to recognize Xp hard drive

Have you been to 'Disk Management' (or is that where you went to assign letter) ?? and is it showing their ? Have you the XP instalation disc ? It must be a Full XP not a recovery or OEM ?? if so it maybe possible for you to set boot order for USB and do a 'XP Repair' also unhitch your Vista Drive before you attempt this. If the Repair is successful you could then connect/slave your Vista drive and copy data over. I know this is achievable with an Internal drive but not to sure about an external one maybe someone else could help with that.

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GIGABYTE GA-EX58-UD5 LGA 1366 Intel X58 ATX Intel Motherboard

SAMSUNG Spinpoint F1 HD103UJ 1TB 7200 RPM SATA 3.0Gb/s Hard Drive

This is a brand new hard drive. Matter of fact this is a brand new everything on my computer. This is my first time building. Need some help.

I'm installing the Vista home premium edition SP 1 64-bit for system builders. After I click the "Install Now" button and select the language i want and i agree to the user license agreement, i get to the screen where i choose which drive i want to save the OS to. No drive shows up. I have tried all the SATA drives on my motherboard. I have tried several different SATA cables. I have formatted and partitioned the hard drive on my other comp already. I do have BIOS F6. I have insured all the BIOS settings are good.

I have the appropriate pre-install drivers saved on a USB drive. Now, when I load these drivers they won't show up until I un-check the little box that says "Hide drivers that are not compatible with hardware on this computer". One would think, "Oh well, u simply have the wrong drivers" but this isn't the case. I get the drivers straight from the mobo website. I've actually tried other OS drivers and i've tried different model drivers and those don't work either.

I'm not really sure what to do at this point. I know the motherboard is good because it reads my CD-ROM SATA drive just fine and my Hard Drive does show up in BIOS in th... Read more

Answer:Vista won't recognize sata hard drive??!!


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I have a Western Digital Extreme Lighted 320GB External Hard Drive that I plugged into my new laptop computer. When I plug it in, it gives me a pop-up saying that it doesn't recognize the USB devise and so I cannot see its contents. It has power and it's plugged into an available USB port and not a hub.

It picks up my 500GB Western Digital hard drive just fine when it's hooked up to a hub, but not this one.

Answer:Vista won't recognize my external hard drive

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i have a 160 gb hard drive its a simple tech blue berry. and im on a pc running vista and it wont recognize it when i plug it in. not even in the disk managment or computer managment. no where. can someone please help me.
theres files on here i cant loose so i cnat format it but it wont recognize it anyways even if i wanted to.

Answer:vista wont recognize hard drive! please help!

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I just brought home a new HP laptop yesterday with Windows Vista Home Premium 64 bit installed on it.

I'm having no luck getting Vista to recognize my Maxtor OneTouch 4 Plus. When I plugged it in, it automatically installed the drivers and said that the drive was working, but the lettered drive does not show up under my computer.

It does, however, show up in device manager but says that is unallocated. It works just fine on XP systems, but for some reason will not work on my new Vista machine. I fooled around with the BIOs settings and installed an update as HP's direction, but that still did not fix the problem. Any help with this matter would be greatly appreciated.

Answer:Vista will not recognize my external hard drive

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I have a western digital passport essential external hard drive. When I plug it in to my computer, nothing happens. I am unable to open this drive. I have tried alternative routes such as going through My Computer it just isn't there.

Answer:vista won't recognize external hard drive

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Compaq CQ60 laptop with Vista will not recognize disk drive. Device shown as working normally. Got external DVD drive from friend but laptop did not recognize it that drive either. Hooked up external
hard drive, and it was recognized right away so problem seems isolated to disk drive. Any help would be appreciated.

Answer:Compaq CQ60 Vista won't recognize DVD drive

have you checked on the computer what software it uses to identify and use the drive? usually, there is a program that will help it.

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i am working on a vista machine that won't recognize a usb flash drive. i have tried 3 different brands and they work fine on xp machines. when you plug one in you here the deep and get the icon in the task bar that says you can safely remove, but when you go to my computer it isn't there. i found a solution on the web about deleting a file that is corrupt (i can't find where i wrote this file down right now) but under normal windows it won't let me delete it so i went into safe mode. when i got to the file then it tells me i don't have administrator rights even though i am the administrator of the computer. i haven't worked with vista much and don't really care to the administrator that is built into the os set up different in vista than xp? it keeps telling me to enter a password. if someone has set an admin password is there a way to get around this? this would be the admin account under safe mode. also if you have any ideas about why vista won't recognize the flash drives i would appreciate this info too. thanks so much

Answer:vista machine won't recognize flash drive Read this and try it. let us know. jazz

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It can see it in device manager and BIOS but it is inaccessible. In other words, if I click on Computer, I can only see my primary hard drive and my external hard drive. I have come across threads on the web with the same issue but there seems to be no solution.

Answer:Vista (64) does not recognize secondary hard drive

In Disk Management (a few lines down in Computer Management, below Device Manager), does the disk have a drive letter assigned to it ?

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i left my wd external hard drive plugged in my pc, forgot to click on safely remove the device and shut the pc down. when i started the pc the next day it come up with a black screen saying it couldn't restart vista from that drive. i unplugged the external drive immediately but now the pc or my laptop does not recognize the external drive at all.

help please!!!

Answer:vista doesn't recognize wd hard drive

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please help me. i. i turned on my pc today and instead of it booting into windows vista, it said please insert the windows recovery disk. i put it in, and then it said cannot fix because it cant even find my hard drive. its undetectable. i think it might of became corrupt or something. so then i tried to reformat it. wow. it didnt show up either. its like it isnt there. i dont care if i have to reinstall it. but i really need a way to back up my files to my seagate. please. i need help

Answer:help. wont recognize my hard drive on vista

Welcome to TSG!

If a laptop, remove and reinstall the hard drive. The connection may have "gone bad", and a remove and re-insert can often fix that.

If a desktop, open the case and check the cables to the drive, power and both ends of the Data cable. If you have another data cable, try it or swap the cable with the CD/DVD if they use the same type cable. Try a different port on the motherboard as the one it's currently connected too might have gone bad. Be sure to enable it in the BIOS, as unused ports are usually disabled. Check the screen when you first turn it one to see what key to press to enter the BIOS (aka as Setup) DEL and F2 are common.

It's possible the drive has just died. Connect the drive to another PC and see if it's detected. Use a different data cable if possible, or use an external enclosure.

If it's not detected in another system, it's time for a professional to take a look. Whether or not you can recover any data will depend on what's wrong. A bad circuit board is not too expensive, but a mechanical problem can make recovery very expensive, or even impossible.

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I am trying a new install on a new machine. I have 2 WD 250 GB drives (not in RAID config). When VISTA installs it tells me the first drive is not recognized as boot drive and won't load. I tried to install on second drive and get a error message about a volume does not meet VISTA criteria (or something like that)and won't install. These are both brand new drives. Both drives are correctly identified in the BIOS. Any suggestion would be appreciated.

Answer:Why doesn't VISTA 64 recognize hard drive?

Hello JimDandy51,

Welcome to the Forums!

Are they SATA or IDE? They tell me Vista doesn't "like" IDE, there is a way to make them work.
But someone else will have to help you with that, as I have no experience with it!

Sorry I can't be more help.

Originally Posted by JimDandy51

I am trying a new install on a new machine. I have 2 WD 250 GB drives (not in RAID config). When VISTA installs it tells me the first drive is not recognized as boot drive and won't load. I tried to install on second drive and get a error message about a volume does not meet VISTA criteria (or something like that)and won't install. These are both brand new drives. Both drives are correctly identified in the BIOS. Any suggestion would be appreciated.

Later Ted

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Hi, i'm new here so if the topic is in wrong subforum or anything else, please let me know :)

Anyway, I have Windows Vista and I have bought new WD elements external hard drive. When i plug it into my computer nothing happens, except that external hard drive starts to shine. I have 2 WD elements external hard drives and the same thing happend to the both of them. It recognized it about month or two ago, but now it won't. They works on other computers except mine. And I have scaned computer for the viruses and I have no viruses.
I have little space on my HDD in computer so I need this fast ;)

Oh, and sorry for some misspelled words. I hope you will get it :)

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ok. ive just finished building a barebone kit and everything is working fine. when i try to install vista on the computer it will not recognize my SATA drive. ive checked the connections a dozen times and everything is connected the way it should be. BIOS does recognize my hard drive though. any suggestions???

Answer:clean vista install will not recognize my sata drive

is it set to be seen as ide by the bios

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I've been searching for ages looking for a solution to this problem but with no luck.

I have four external hard drives, all Seagate, which are no longer detected by my Vista computer. They don't show up in Computer, or in the Disk Management section. The drives aren't the problem though, because an XP computer reads the drives just fine. The drives are okay, as are the cords, so I'm pretty sure my Vista box is the problem. It takes a while but I can transfer files from XP to the Vista so I have a workaround to use.

The problem is that there is one of these Seagate drives that was formatted for Mac *and* PC, and the XP box can't read it. It can recognize that there is an external hard drive attached but just shows 0 bytes on everything in Properties, and there's no way to get files off of it.

So what I need is some help trying to get that Seagate drive to show up on my Vista PC. As mentioned, it plugs in and runs fine as far as I can tell. It's getting power and isn't making any loud noises. But if I go out to Computer or look in the Disk Management section, it doesn't show an external drive attached at all.

Any suggestions? I've run TSG SysInfo, and here are the results:
Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Basic, Service Pack 2, 32 bit
Processor: AMD Athlon(tm) Processor LE-1660, x64 Family 15 Model 127 Stepping 2
Processor Count: 1
RAM: 1917 Mb
Graphics Card:... Read more

Answer:Vista Won't Recognize Seagate External Hard Drive

If it was initialised as a GPT drive rather than an MBR drive XP 32 bit can't understand GPT and that's the problem with the XP PC.

Vista should work with a GPT drive though.

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After a sudden system crash of Vista home premium on a Toshiba Satellite A205 the system does not recognize the DVD CDRW Drive. Neither in explorer, device manager nor BIOS.

Notebook is only a few months old.
Have tried Toshiba system check - it skips the DVD disk drive check.
Have tried Windows Update - does not help.
Have tried bugfix of registry - does not help.

Cannot use the CD to reinstall any drivers - because it is not recognized.
LED of DVD-Drive is on. So the drive seems physically ok.

Does anyone have an idea what to do?

Answer:Satellite A205: Vista & BIOS do not recognize CD/DVD drive

That?s very strange?
Try this:

Access the BIOS and set it to the default settings and save the changes.
If it doesn?t help then I don?t see any other possibilities as to contact the ASP in your country for a CD/DVD drive check and possibly a replacement?

You said that the notebook is only several month old so I assume the warranty is still valid and therefore everything should be done for free?

Good luck my friend?

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after the installation of Vista my dvd drive doesn't recognize any disks !
No upgrade from XP! It was a clean Vista installation.

I found several links about the registry entries upper and lower filter this entries doesn't exist in my registry under the class CDROM.

I tested the drive under XP it works fine and recognizes everything.
Drivers are correctly installed no problems in the device manager is prompted.

So i have no idea how to get it working, seems to be a Vista problem

Could any one help me ? I'm really frustrated about this

Thanks for your help

Answer:Tecra M4 - DVD drive doesn't recognize any disk under Vista

Maybe this helps:

- Remove the CD/DVD drive from the device manager.
- Then access the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- Then reboot the notebook

But what happens exactly? What disks are not recognized?

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Hello people, I've checked around first and found some other threads reagarding this but since they have been with different specifications I thought I may try posting my issue see if anyone could help.
I have an HP Personal Media Drive 1600s that came with my computer. It was working fine at first but suddenly it stopped recognizing, it will detect a new USB device and try to install it but say it won't find the drivers. I go to device manager and it shows under Other Devices with the exclamation point, but it also shows on Disk units but under a different name that it should and it says is working fine. When i go to Disk Management i s there but only with it's capacity 149.0 Gb no more information and if I right click and select to activate unit it does it but then nothing happens, if I right click and format it or properties it gives an error that the list is not refreshed that i need to refresh the disk management utility and restart, had tried and didn't do it. I have a Mac and it recognizes fine and I even used the Disk Utility to format it under a Fat32 partition which allowed me to and still it didn't work, I tried 8 diff USB ports and still nothing. HP website only shows one download for that product and is not related to this, specially since it never neded any drivers before hand so I don't know what to do.

Answer:vista won't recognize drivers for external hard drive

Thank you for your help! I actually figured it out by myself and I'm posting solution for future reference. I realized the problem started after installing an update from windows so I had to uninstall one by one and then reboot and see which one was the issue and found out that update KB943899 was the problem, after uninstalling that I was able to see all my USB drives including my external HD so for anyone with this kind of problem, try to uninstall that one and then configure windows update to not update automatically.

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Hey everyone,
Well last night I was just enjoying my new computer when the power went off in my house for a second, the power immediately came back on and then.... of course, the same thing happened. No lightning, not even any clouds.
My computer is connected to a brand new (about a week old) cyber power surge protector so I figured everything was ok, when I tried to boot my compuer up again it went trough all of its tests and then a black screen....... I left it for about 10 minutes until I got frusterated and turned it off. I was able to boot up in safe mode but it took forever. I tried a system restore (why not) and then when I restarted I had to wait at the black screen for about 5 minutes and then it booted up.
I have to go through this everytime now and sometimes I have a problem shutting down.
Once everything boots up everything in windows works fine eccept it wont recognize my external hard drive. I can hear that the computer sees it but it wont come up!?!
Do you think that it is a hardware issue now or is it the mobo, or something else? I just dont know! It is wierd that windows still functions fine once it is up....
Could anyone PLESE give me any advice on the situation! Im not exactly an expert when it comes to this so I am completely lost

Thank you!

Answer:Vista-Black screen on boot up, wont recognize external hard drive


let if fail and then take it back to where you got it from , assuming its a new PC it should have warranty with it.


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Help! My computer no longer recognizes either my camera or memory card. I'm using the same USB port that I use for my printer, and I've had no problems with the printer connection. This is a new problem; all has been fine the past couple of years until recently. I use VISTA Home Premium. I've checked and all drivers are up to date

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My internal CD-DVD drive worked perfectly on Windows 7 until I upgraded to
Windows 10. if I insert a CD nothing happens. The drive isn't shown anywhere when viewing drives of the computer. Also, my backup drive E: isn't recognized either.
My Seagate manager tells me that no drive is connected.

Answer:Windows 10 doesn't recognize CD-DVD drive nor Seagate backup drive

Open command prompt and type "diskmgmt.msc" and press enter. Under disk management, do you see your CD drive and your E: listed without a drive letter?
Please register and answer these questions for someone to assist you better.

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Hi all, my wife wants to hook her old JVC camcorder to her laptop but it does not "see" the camcorder. I bought a 4 pin male to male wire for the purpose, and have no trouble feeding my XP 'puter the video from her cam but I use a 4 pin to 6 pin wire.

The 4 to 4 wire could be bad, but I have no way of testing it. Also I know absolutely nothing of the Vista OS and have no interest in learning but my wife is more or less committed to it with her PC's.

Perhaps the 4 pin port on the laptop needs mending? Any suggestions welcome and thanks for looking.


Answer:Windows Vista won't Recognize Firewire DV Cam

A USB firewire adapter is probably what you need for that laptop.


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Vista Home Premium 32-bit.

Bought a Brother [email protected] Laser printer model HL-2240. I installed it per the mfg's direction (CD-ROM > attached USB cable > turned printer on) and I instantly get the message "Windows does not recognize the attached USB device". As I was installing using Ashampoo Uninstaller, I deleted all files associated with the install. Upon restart Vista automatically installed the printer with Vista drivers. The Brother printer appeared in "Printers" and I made it the default. In Printers it indicated "Ready". I attempted to print a Word doc and it failed. Opening Printers it merely stated "Error" and also stated "Error" when I opened the print job. It showed that the doc was cached but would not print.
Per Brother, I purchased a new USB A/B cable (needed an extra one anyway), but to no avail. Also attempted installing on a Window 7 laptop and get the same results. The bottom line is if Vista installs the printer it won't print and if Brother attempts the install the device is not recognized. I attach the recommended steps to correct the problem and am at the point of returning to Staples for an exchange but would prefer figuring this out...if the printer is not defective. BTW, the attached troubleshooter is for another model, but Brother says it applies to the model I have.
If anyone has any insight into this I would really appreciate the advice. As always, thank you in advance.


Answer:Windows (Vista) Does Not Recognize USB Device

I apologize for the fact that it took such a long time to post a reply. I think that I can safely say that you were not overlooked, but me and the other members were puzzled by your dillemma. I think that you will have a better chance at solving your problem if I take a few educated guesses rather than just ignore the question. It would be a nice New Year for us both if we can get this resolved.
My first inclination is to believe that the printer is defective, since it does not work on any computer that you tried.
Most printers have a print test that you can try, lets start there and see whay happens. My answers will be posted spordically, since I will be away for the holidays.
How do*I print a Test page? : Brother

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I have Windows Vista Home Premium edition SP1 on my Gateway Notebook MT6704.
I just took out the old two 512MB ram and replaced with two 1 GB corsair RAM.
When I restarted the system, Windows System Info still shows only
1024 MB of RAM instead of 2GB. I tried to run MSCONFIG.EXE and
changed the memory manually, but it kept rejecting 2048 I tried, no matter
what I tried, it switched back to 1024.
Pls anyone have suggestions?

Answer:Windows Vista does not recognize new memory

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I hope you guys can help me 'cause I know nowhere else to go. My work desktop has been acting up on my and now it wont connect to the internet. First it wasn't even connecting to the network so I changed to a wireless adapter, after doing this the PC would connect to the local network but not to the internet and it says unidentified network. I have check every single step that I knew could be causing this. Tried every single command in netsock, checked that the DNS was coming automatically from the network, LAN setting in the internet explorer, tried all the windows diagnostics, I even gave an static IP to the PC using all the information from my network. If any one can help me with this, it would safe my life. Please HELPPPPP!!!!!

Answer:Windows Vista cant recognize network

is this a company PC - do you have admin rights and what security suite are you running

try safemode with networking
Safemode with networking
with a cable connected from PC to router
check the cable - see if there is a light on the router associated with the cable port used , also check if you have a green/yellow light on the PC LAN port
- try safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works
can we see an ipconfig /all and a device manager screen shot
ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

We would like to see the results from ipconfig /all post back the results in a reply here

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results to notepad a... Read more

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I recently installed windows 7 home premium 64 bit, previous OS was Vista home premium 32 bit. My desktop is an HP pavilion d4650y.

I have the OS loaded on my main HD which is a SATA.

HD & DVD drive worked perfectly before on vista. I tested both devices on another pc with XP and they work fine. I've triple checked the connections but still the devices are not recognized by win7. I've also tried renaming the HD & changing the drive letter, but still no luck.

Both drives are connected to a PCI E card, and are set to cable select, on separate cables.

In the BIOS both drives show up.

In disk management they do not show up at all.

My HD is a western digital 250 gb EIDE, and the DVD drive is a IDE Pioneer DVD burner (secondary disc drive).

Any help would be appreciated.

Answer:Windows 7 won't recognize IDE Hard drive & DVD drive

What drivers did you install? Did you install the necessary drivers for the PCIe card?

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im having problems with windows vista when i try to view an external harddrive. the hardrive is a western digital passport 3200ML. when it is plugged in and i look at it through the device manager it says that its working properly but theres no way to view the files. i installed the drivers from the site...lost...anyone have a solution....thanks

Answer:windows vista won't recognize my external harddrive

Right-click on "computer" and go to Manage, then to Disk Manager.

Make sure there's a partition on it and a drive letter...

If you have any network drives, then just reassign the drive letter on the external drive so it is not conflicting with the mapped/network drives.

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I have a Seagate 260GB external hard drive, a Toshiba satellite laptop and Windows Vista Basic.

Windows wont even pick up the hard drive when i plug it in, it doesn't show up in device manager or disk management, the only way I can get it to work is to uninstall all of the USB Root Hub's and then restart the computer, then re-install the USB Root Hub's and plug in my hard drive.

When windows does finally recognize it, the only way to find the driver is to choose c:\ manually and have the computer search there.
The hard drive will work for the time that i have the computer on but when I shut it down, next time I use the comp I will have the exact same problem.

I have tried removing the hard drive safely then shutting down the comp and plugging it back in after windows has loaded, i have tired starting the comp with it plugged in, and i have tried shutting down the comp with it plugged in.

None of these work.
Can anyone help me please??

Answer:Windows Vista does not recognize the external USB 260GB HDD


Have you checked for updated drivers on the Toshiba website?

You could try downloading and installing these updates:

Cumulative update rollup for Windows Vista - this is a slightly older one so you might want to check the already installed updates in programs and features to make sure that it's not already installed before you download:

Cumulative update rollup for USB core components in Windows Vista:

Also try disabling user account control, it's a long shot but so many things in Vista won't run while it's switched on.

Let me know how you get on :)

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My HP Pavilion with Vista machine died recently and I purchased a refurbished HP DC7900 with Windows 7 64 bit OS on it. I put the Vista hard drive in bay 2 of the Window 7 machine expecting to access my data files. Windows 7 recognized the drive was present when I booted up but has label partition C as 'Recovery'. It on 'sees' a small part of the 500 gb drive and appears to have created a folder for recovery. I need to recover the data from the drive - how do I do that???

Answer:Can Windows 7 recognize a Vista formatted disk

The Recovery partition is normal and is a remnant from the original setup from the manufacturer.

To check what is actually on the drive open the start menu, right click on the computer item and select Manage

In the management screen select Disk Management

Check the partitions you have available on the newly installed disk - If you see more than the recovery partition you may need to assign a drive letter to the partition with your data so that it will show in windows explorer.

If you cannot see any other partitions it may be that the data is gone, and may be recoverable by a professional recovery company, which will of course be expensive.

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I have an iPhone 3GS, and it's showing up in iTunes, but it isn't appearing in Computer. It's not appearing in Device Manager either. How can I fix that problem?

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When I boot to my Windows Vista SP1 DVD that I used to load my OS, and select Repair, and then select my OS from the list, I get a message that says the disk and the OS are not compatible. I've tried several versions of SP1 and SP2 disks, with no luck. Any suggestions on how to get a DVD to work in Repairing this system would be helpful. Just to note, the SP 2 disks I try seem ok to repair the other loads of windows I have, which are 32-bit, but not the 64-bit load I am having issues with.
I'm having issues with windows and want to do a repair. Explorer has no file names, no column headers except "Author", no search capabilities and a couple other issues. I've done complete virus checking and found nothing significant. The drive looks fine from other OS loads on this machine.

Answer:Windows Vista x64 SP 2 Repair, Boot from DVD won't recognize OS

do not select repair on the first screen,
when the cd boots up and asks you what you want to do select install windows,
on the second screen you select repair
**** if there is no repair option on the second screen do NOT proceed with the installation!!!!
it also might help if you describe the problem you are having in greater detail, will the computer boot and run fine in safe mode?

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hi ppl hope everthings good there, i have a seagate barracuda 7.200 with 1500GB and my windows 7 and vista only shows 465GB how can i access all the disk size???


Answer:Windows 7 and Vista can't recognize my 1TB HDD only shows 465GB why?

Have you formatted it properly? Is there any unpartitioned space on the drive?

Go to Start->Run and type compmgmt.msc and hit Enter. Click the Disk Management option in the left pane of the window that appears and check the drive to see if there is unallocated space.

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I just installed a new DVD/RW drive, but Windows isn't seeing it. It only sees it as a CD-ROM drive. All the cables are plugged in properly. I tried Add Hardware from Control Panel and trying through Device Manager, but no success. Usually Windows should recognize it when new hardware is installed.

Could someone please help?

Answer:Getting Windows to recognize new DVD drive

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I have an older model Western Digital external drive.

When I plug it into Windows 10, nothing happens.

I have two other WD drives that I purchased later. These show up perfectly, and I have no trouble accessing the files on them.

I am uploading an image that shows the model and serial number of the drive I am not able to access.

Do I need to download "drivers" for this????

How can I access the files?


Answer:Windows 10 not will recognize WD drive

Hi there,

- Are you connecting this Western Digital(WD) hard drive to your computer via USB? If so, try to connecting the USB cable onto another USB port.

- When you have the external hard drive connected to your computer, go into the "Device Manager" look for any exclamation marks. If so, list which hardware section is this exclamation mark is listed.

- Reboot the computer with the external hard drive connected and then go into the BIOS. In there, see if the BIOS recognizes the hard drive.

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My PC won't recognize my CD ROM drive

Answer:Windows 7 won't recognize my CD ROM drive (D:)

It may simply need to be replaced. They don't last forever.

Have you checked to make sure all the cables are still connected on the inside?

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I have been having a problem with my CD/DVD drive. One day several months back (in May) my laptop (a Compaq Presario F750) just stopped acknowledging the existence of my cd/dvd drive. When I ran the program from Microsoft that troubleshoots issues like this, it just tells me that my computer doesn't have one attached, even though when I put a cd in the drive, I can hear it spin.
Until recently, I have just been living without the drive, believing that it just broke or was misaligned or something, and I was putting off getting a new one. However, last weekend, my hard drive crashed. We were able to rescue all of the info from the hard drive, but had to replace the drive. Somewhere in the process of all this, the CD drive started working again! We were able to get the new hard drive in, then install Windows 7. CD drive was working for a day or so after that, was able to install Office, and a couple of more programs. Then something happened and the computer crashed again. I had to do a system restore to get Windows to run again, and then everything I had loaded on CD from the previous day was gone, and the CD drive was dead again. Same thing, Windows fails to recognize its existence.
We had an old, dead, laptop with a compatible CD drive, so my husband swapped them. The "new" old drive has the exact same problem.

We are unable to figure out if we have 2 broken CD drives and a new one would fix the problem, or if there is some issue with Windows causing it not t... Read more

Answer:Windows 7 won't recognize CD/DVD drive

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My BIOS can recognize my DVD drive but when I go on windows, disk management won't recognize the drive.
Neither will device manager. There isnt even a section for DVD drives in device manager unless I install daemon tools then it will only show the virtual drives.
But my BIOS shows the dvd drive and I even installed windows 8 using a cd.
So I know the drive is plugged in and working.
Windows 8 just doesnt want to recognize it.
I tried installing the drivers for it from toshibas website. All that did was make my computer run automatic repairs and then made me restore my computer.
So I dont really want to try that again.
When I show hidden folders and files and drives then Windows explorer will show Removable Disk D:
But when I put a cd in nothing happens.

Toshiba Satellite L355D-S7829

Answer:Windows 8 won't recognize DVD drive?

Removable Disc D: is Daemon tools virtual drive.
Try the Microsoft FixIt: Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

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I have a DVD drive and CD-RW drive, with the DVD drive being the master and the CD-RW being the slave. I've had these two hooked up together since March and they have been fine. However, recently I have been having problems with both drives.

Lately my CD-RW has not been detected by Windows upon booting up. Sometimes the DVD drive isn't detected as well. As I type this, Windows isn't detecting either one.

Is there any way I can fix this so both of them always remain detected? It really is annoying to boot up a computer and not be able to use the cd drives..

Answer:windows won't recognize cd-rw and/or dvd drive

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When I insert CD the light goes on and it appears to be working but doesn't and doesn't show up in My Computer?

Answer:T-30, Windows XP does not recognize CD drive?

Delete the UpperFilters and LowerFilters as per this guide. Let us know if this helps.

\\ I do not respond to PM regarding individual tech support. Keep discussions in the forum for the benefit of others //

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I'm running windows xp pro on an Athlon XP 3000+, Chanitech 7NJL6 NVIDIA Socket A ATX Motherboard. I have both a Panasonic LF-D521 Dvd burner and some type of generic 52X CD burner.
I used both CD drives to install windows and office and all that stuff, but didn't put in the CD drivers yet. I didn't use either drive for a few days and I noticed that Windows is not recognizing them at all. On My computer neither drive is listed. When I put a CD in and try to boot off them nothing happens. When I disable the driver and reconnect them, windows detects them but I get this message in the device manager 'Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)' I have the drivers on CD, but of course I can't get them off of it.
Does anyone have any ideas of how to fix this problem?
Glenn Smith

Answer:Windows won't recognize my CD or DVD drive

Yes. Open up device manager. Look under CD/DVD drives and find the model numbers. Search on Google for the "firmware" you need for that model number.
Download the firmware and update as neccessary.

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Please help. I'm putting together a computer and my operating system (Win 98SE) won't recognize my DVD as a drive. What do I do?

Answer:Need Help - Windows won't recognize DVD Drive

Did you install the driver and reboot?
Does the system BIOS recognize the drive?
Is the DVD drive on the secondary (port/cable) by itself?

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I have an older model Western Digital 1 TB external hard drive.

The model and serial are as per the attached image.

I can't get my Windows 10 computer to recognize the drive.

I have two more recent Western Digital external drives, and the computer recognizes them with no difficulty.

Any suggestions?

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I was trying to back up my files on DVD's using Norton. Got error message that says windows cannot recognize the drive. I went onto Norton's chat room and the tech remotely tried to fix it and said the problem is with windows, not Norton. How do I correct this problem? I wanted to back up all of my files and it the drive cannot be accessed.

Other than that, the drive does play DVD's. It is just the windows interface that is the issue. Help would be greatly appreciated. I do not want to risk losing all of my files.
Thank you.

Answer:Windows does not recognize DVD drive

Right click on MyComputer. Select 'Manage'>Disk Management. See if the drive shows up there and assign a drive letter to it.
If that doesn't work right click on My Computer>Properties>Hardware>Device Manager>Dvd/Cdrom Drives.
Right click on your drive and choose 'Uninstall'. Restart and let XP reinstall the device.

See if Windows now recognizes the drive.

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Windows XP (on my Sony Vaio computer) will not recognize a DVD-RW when it's loaded in my drive. I receive the message "Please insert a writeable CD". I've tried a few things, but to no avail so far. (I did try a hotfix from Microsoft which did not do the trick).
Any ideas ? Thanks !!

Answer:Windows XP will not recognize DVD-RW in drive

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today i bought an external harddisk of model SimpleDRIVE 320GB.
the problem is that Windows vista doesn't recognize it and asks for a driver which the company doesn't provide. it works well with windows XP.

the manuel says that it doesn't need driver and it should work as you plug it in on both Vista and XP.

I appreciate any kind of help..

Answer:Windows Vista doesn't recognize my external harddisk ?

As far as the drivers go, a couple things you could try is updating the driver software through the device manager, and if that doesn't work, take the model number and try going to the company's website or google and see if you can find drivers. Does the company have a support number and have you tried to call it yet?

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Windows 7, new upgrade from Vista 64, will not recognize my printer, Canon image class D320. The installation disk is for Vista 64. I searched Canon and it is not available there. The printer is older model. I also looked at Driver Whiz & Driver Fetch. They only have drivers for Vista, XP.


Also, I have found that many items do not work with Windows which worked with Vista. I do not even have Word. Microsoft is charging $139 for Word. I have numerous Word documents that I must be able to access. I do not like any of the other text programs that are available, particularly notepad. I presumed that WORD & WORKS would be included with Windows 7. Guess MICROSOFT NEEDS THE MONEY to sell word at $139.


Answer:Windows 7 will not recognize my Canon d320 printer, Vista

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My Vista install on my desktop(it dual boots FreeBSD and Vista) died on me yesterday saying that \Windows\system32\config\system is either missing or corrupt. So I went and downloaded a Windows Vista Recovery Disk to try and fix the problem but it will not recognize my OS(it says I can load a driver for the HDD if its not their but thats clearly not the issue because when I click on that option I have complete access of my HDD).

I can't find my install disk otherwise I would just say **** it and wipe the whole thing, all I do on it is play games and almost all of my games are on Steam. So if anyone has any ideas on how to either fix my problem where the repair tool can't recognize my installation or an easy way to get a hold of a windows vista install disk either answer would be appreciated.

Answer:Windows vista repair disk will not recognize my install

Hi -

There are no genuine Microsoft Vista recovery discs that can be downloaded.

Try an boot your system into recovery using the HDD recovery partition. If no-go, contact the system manufacturer for a replacement set of Vista DVDs. Most OEMs charge $20 - $30.

Regards. . .



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This morning my computer just stopped recognizing it's ports.  It won't print, or allow any hardware attached to work.  And it doesn't show an error just does nothing.  How can I fix this problem.

Answer:computer doesn't recognize ports Windows vista

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

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My pc was working fine then all at once stopped recognizing external storage devices. MY usb keyboard and mouse, printer, and wireless controller receiver are recognized properly but no external storage devices such as flash drives, external harddrive, or my iphone. I couldnt figure it out, so i formatted the harddrive(1TB seagate 7200.12) and replaced the 32 bit vista with a 64 bit bit vista. I still get the same old shit. USB device not recognized.
This is the error message it get when i connect any external storage.
USB device attached to this computer has malfunctioned and windows does not recognize it. Try reconnecting the device. If Windows Still does not recognize it, replace the device.

The devices show up under usb as unknown device. I know they work because i have tried all of them on other pcs.

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Windows vista wont recgonize partitions in windows repair. Have to repair boot because have installed another OS in attempt to dualboot windows will not boot yet OSX will problem is i can not run bootsect.exe due to the fact only OS bootable is OSX. I know vista is not by default able to dual boot but know with after installing the secondary OS i can return and fix the MBR to allow it to boot. help...

Answer:Windows Vista repair wont recognize partition

Does repair see the drive?I am assuming you are booting the vista cd, correct?

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Hi I am building a computer fort the first time and I am having trouble getting Windows 7 to recognize my hard drive. My har drive and mother board are as follows:

Hard drive-Seagate Barracuda 7200.12 ST3500418AS 500GB 7200 RPM 16MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive,
Mother Board-GIGABYTE GA-870A-UD3 AM3 AMD 870 SATA 6Gb/s USB 3.0 ATX AMD Motherboard
So when I go to install windows 7 I eventually get to a screen where it ask for an install location, unfortunately it doesn?t seem to recognize my hard drive. It gives me an option of installing driver so I went to the gigabyte website and downloaded the drivers that it said I required. I believe there was an ACHI driver and a Raid driver. After I stalled both of these drivers the hard drive still was not detected. One strange thing I noticed was that when I browse for a driver my hard drive is listed as a place I can search. I then proceeded to the Bios to try and match the drivers.
The hard drive is detected in the Bio. When the HD is set to IDE my BluRay play is able to read the windows install disc. But windows won?t recognize my HD. If I set it to ACHI or Raid I can?t seem to get the windows CD to load. Do I need an IDE driver?
Out of frustration I tried installing a windows XP to see if it would be able to recognize my hard drive. It seemed to load on the hard drive fine but entered this weird loop where windows would install itself but wouldn?t actually load as the operating syste... Read more

Answer:Windows 7 won't recognize my hard drive

Your HDD needs to be formatted to NTFS in order for Windows 7 to recognize it. This option to Format is available in the installation Menu. Please read this tutorial and see if you are able to format your HDD during the installation.

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Hey, I'm almost done with the long process of building my first PC *confetti* and I need a little bit of help.
My Hard Drive is RECOGNIZED by windows but my PC isn't using it. See Below

Thanks again mates!

Bonus Benchmark (note this is @ 1080p + Extreme Settings)
Unigine Heaven Benchmark 4.0

Min FPS:
Max FPS:

Windows 7 (build 7601, Service Pack 1) 64bit
CPU model:
Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz (3500MHz) x4
GPU model:
NVIDIA GeForce GTX 770 (2048MB) x1

1920x1080 8xAA fullscreen
Powered by UNIGINE Engine
Unigine Corp. ? 2005-2013

CPU-43 deg cel MAX
GPU-61 deg cel MAX

Answer:Getting Windows 7 to recognize my Hard Drive?

Are you talking about DISK0?

If so, you need to partition it first in order for Windows to be able to access it. Here is a tutorial:
Partition or Volume - Create New

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This my set up AMD A10-5700, Silverstone SST-PS07B - System Build - PCPartPicker

Windows tech support confirmed it was not a software problem. Here's where I stand. Before just now, the disc drive would open, the power light would come on, and it would take discs, but Windows would not acknowledge that I had a disc drive.

So I opened it up and saw that the power and sata cables were properly in place, but I gave it a different output from the power source, and put the sata cable in a different slot on the motherboard.

NOW, Windows STILL doesn't acknowledge my disc drive, and the disc drive very quickly closes on it's own without the button being pressed.

I've actually had this problem for a year now, it's just that I've RARELY had to use discs until now. Funny thing is though, I'm pretty sure I installed Windows 8 using this disc drive.

Can anyone help? I can take pictures of the insides if it helps.

Edit- I tried downloading this, but it says "error, no disk drive detected"

It's like Windows doesn't even acknowledge it's existence.

Answer:Windows does not recognize my disc drive.

Did you set up the drive for BIOS to boot from?

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So I bought a new WD caviar blue 500gb from newegg. I know that Sata II is hot swappable.

Anyway, I plug it into the psu and you can hear it spin up and it vibrates a little. Gets hot after a while. So it works.

Can't get it to be recognized in Windows after plugging it in to the mobo. Tried it on my good computer (Vista HP 64) and my old one (XP MCE 32)

Defective drive or am i an idiot.?


Answer:Windows won't recognize my new hard drive

Have you formatted it? New HDD's come in RAW format, which is not recognized by Windows or any other OS. Go into Start > right click "My Computer" (or 'Computer' in Vista) > go to "Manage..." > click on 'Disk management' on the left-side pane > now find your 500GB drive on the right side pane when it loads > right click it and choose to format it/create a new partition. Make sure you do a full format since its a new drive.

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I bought a new hard drive today, a Western Digital OEM Cavier 80gb SATA hard drive.  I currently use 2 IDE hard drives, a 6 gb for XP as primary master, a DVD burner as primary slave, and a 80 gb in secondary master.  I use an Asus A8v-vm mobo.My problem is that my bios recognizes the hard drive when I go under hard drives in the BIOS, but Windows does not recognize the new drive.Anyone got any help?

Answer:Windows XP won't recognize new hard drive

You need to press F6 at the beginning of the installation and when prompted, provide the SATA driver diskette so setup can see the drive.

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I am trying to install Windows 7 Ultimate Edition, 32-bit version, on my older PC. I got a virus, so I figured it was a good time to upgrade. I currently run Windows XP Pro. I have a PE845MAX2 motherboard. When I try to install it, I get to the screen where they are asking me where to install Windows 7. It does not recognize any drives, and asks me to browse for drivers. I have installed the SATA drivers ( I double clicked on the .exe driver file but saw no results), and disabled RAID in my bios. Still having the problem. Can you help me diagnose this problem? Thanks.

Answer:Windows 7 doesn't recognize my drive

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I have a Samsung SE-218 External DVD drive, and I cannot seem to access it in Windows 8.1 (though I have not had a chance to try it on any other computers yet, so there is always the possibility that something is wrong with the drive). Whenever I plug it in the light comes on and it will spin the disc for a bit, but nothing shows up in File Explorer or in Device Manager.

I've tried the command prompt command noted in this thread with no luck:
How to make empty ODD show? Registry edit?

Any ideas?

Answer:Windows 8.1 doesn't recognize USB DVD Drive

Hi there
Try plugging it in BEFORE booting your system ==> check USB settings in the BIOS you might have to enable USB in Legacy mode depending on the USB drive.

Unless the computer is REALLY OLD the BIOS should recognize it as a BOOT device too -- try booting anything from it --if you haven't got a bootable CD program download something free and simple like GPARTED and just see if the CD / DVD boots.


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windows 7 does not recognize my flash drive, it thinks it is a cd and looks for audio files on it.I have tried all 6 usb ports and get the same thing.When I use them on a computer with windows xp, I have no problems.

Answer:windows 7 does not recognize my flash drive

HiDo you have any other spare USB FLASH DRIVESin order to check wether your Windows 7 does or does not recognize them too!?

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Motherboard bios set to boot from optical drive. BIOS of motherboard recognizes optical drive. Windows XP does not recognize optical drive .Computer will only boot to Windows.
How can I get optical drive to work to repair or reinstall Windows XP?

Answer:Windows does not recognize optical drive

Did you change the boot options in the BIOS...making the optical drive the 1st boot device, then saving the changes in the BIOS?

System manufacturer and model?

Are you using recovery/restore disks to attempt the install?


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I just removed my DVD-ROM and replace it with a new CD-RW. The problem is that windows does not recognize my CD-RW and ZIP drives. THey don't appear anywhere in "My Computer". However, during boot-up, both devices appear as the secondary IDE master and slave drives.

When I checked the Device Manager, there are exclamation marks on Primary Ultra ATA Controller and Secondary Ultra ATA Controller. I have reboot the computer into Safe Mode and removed the Intel PCI Bus Master IDE Controller. Hoping that the next time I boot the computer, Windows will rectify this problem. Turns out that Windows detected new hardware and installed a suitable driver. But I still can't get the computer to recognize both CD-RW and ZIP drives.

Can someone please help me???


Answer:[SOLVED] Windows does not recognize CD-RW and ZIP drive

Found the solution to my problem. I downloaded the updated drivers from the motherboard manufacturer's website and install them. After rebooting my computer, both ZIP and CD-RW appears miraculously.


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After installing Windows 10 (I had 7 before), my computer does not recognize the D: Drive at all.

I have a Lenovo H410 Desktop (Lenovo Windows 7PC).

My scans show that all my drivers are updated, but there does not seem to be a driver for the disc drive.

Is that what I am missing? If so, could someone suggest where I obtain it? I have tried the Lennovo website, but am having some trouble getting to the drivers.

Thank you.

Answer:Windows 10 does not recognize Disc Drive

Hi, what do you see if you
a. From the Cortana search box or a Run box execute diskmgmt.msc?
b. Use a partition manager boot disk?

(It might be helpful if you could complete your system specs- thanks)

Have a look at this- might be relevant (it probably depends how you have determined Windows does not 'see' your drive):
Drives in Navigation Pane - Add or Remove in Windows 10 - Windows 10 Forums

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I am trying to install a second hard drive on a IBM intellistation 6898. The bios of the computer recognizes the second drive but when I go to windows NT it does not recognize the second drive.Could anyone give me any suggestions on how to handle this problem.



Answer:windows nt does not recognize second hard drive

have you installed the latest drivers?

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My 1.5TB USB( using the EZ-dock adapter) drive is about full, and I'm looking at a 3GB drive to replace it. My system is a Netbook with USB 2.0 as the only external drive interface so that limits my options considerably if I want to keep it to something I can throw into my suitcase easily when travelling.

Could someone verify that Windows 7 32bit will recognize it?

Answer:Will Windows 7 32b recognize 3GB External USB Drive?

As lond as you make it a gpt disk and not an mbr disk it won't have any problem. You are talking about a 3tb disk right..

Convert MBR Disk to GPT Disk

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I have recently installed Windows 2000 on a new hard drive that I got. Finally, I have installed all my programs and the computer is working great. Recently, My friends computer crashed being unable to boot in to Windows, and needing to be re-formatted. I want to place his hard drive in my machine as a slave, and copy some files for him onto my drive, or else his files will all be lost. Windows 2k does not recognize the slave drive on start up, and I do not receive a drive letter for it. I set my friends drive to slave properly, and am sure that the connections are secure. Do you have any ideas, of how to get Win 2k to recognize the slave drive, Thanks,

Answer:Windows 2k not recognize slave drive

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I have an external HD, it works fine for me at home, but won't show up in windows on either of the computers I tried it on at work. The drive is an Acom Data, the computer at home is Windows XP Pro SP2, computers at work are Win XP Pro SP2 and Win 2K. I am hooking the drive up through a firewire 400 connection. Any help would be greatly appreciated.

Answer:Windows won't recognize external drive

Perhaps the computers at work need a specific firewire driver to work with your device.
Do you know if the firewire connections on the computers at work - work?

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I have 2 Lacie External Drives which work fine on one of my PC's running Windows XP. However, they will not install on my other PC also running Windows XP. This other PC also has problems with some memory sticks. Windows Update is up to date.

I am using the same cables and I have power to the drive. I am plugging into rear USB ports on my tower.

When I plug in the USB I get a message for new hardware detected. Windows goes through the process of installing new hardware and when complete I get a message telling me that the item was not installed. The drive does not appear in Windows Explorer.

If I go to Device Manager the drive appears with a yellow question mark.

Help would be much appreciated.

Answer:Windows will not recognize External Drive

This -> is the 'stock' response to your issue.

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DVD drive not recognize by windows-8 after update

hi all

i installed WINDOWS-8 RP 64bit for trail on DG41RQ mobo
(as well as on other PC (DG31PR) where there is no problem).

all was well till i updated the intel chipset driver (Intel Chipset Device Software version

and the BIOS version (to RQG4110H.86A.0017.EB)

now the system doesn't recognize my LG DVD drive (HL-DT-ST DVD-RAM GH22NP20) , (also in device manger and also in SAFE MODE)
my BIOS dose recognize it and i CAN boot a live Win-XP from it.

i tried to roll back the IDE intel controllers drivers, but no change.

i have an IDE HDD as master, and the DVD Drive as SLAVE (recognized as such by BIOS).

my UEFI is desabled in BIOS (i don't know what it is actually).

(i have Activation Key (PRO) but i want to make sure all is well before activation)

please HELP

Answer:DVD drive not recognize by windows-8 after update

i have a similar situation with a lite-on dvd drive not being detected by win8, but it is detected by winXP and win7 on the same system so it is not a hardware cable issue. the funny part is that i used the dvd drive to install win8. i havent checked for a firmware update for the dvd drive yet though.

my thread from 3 days ago

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Tried to use a 64G flash drive for a backup. Windows 7 recognizes 32G drives but doesn't 'see' the SanDisk or PNY drive. Tried fixes I found on the internet, such as using Disk Management, trying various USB slots, but nothing has worked. Has anyone solved this problem? Thanks.


Have you tried these suggestions? USB Device Not Recognized in Windows 10 / 8 / 7 USB Devices not working in Windows 8.1 / 10

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DVD maker (also Polorid's my memmories suite) does not recognize my DVD/CD drive. However, the drive IS recognized when playing a DVD commercial movie and it IS recognized when I insert a previously recorded CD disk. The drive is NOT recognized in Windows Explorer when I insert a blank DVD or CD disk.

Device Manager states the DVD/CD-ROM drive is working properly.

It is labeled:HL-DT-ST DVD-ROM GDR8163B

I experienced the same problem when usxing Win XP. I have upgraded to Windoes 7. Anyone have a solution?

EBrown Nov-12-09

Answer:Windows DVD maker does not recognize the DVD drive

Go back into Device manager and uninstall the DVD drive.

>>Then restart your computer immediately. That should fix the problem. Otherwise you can get back to us.

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My fresh install of Windows XP will not recognize the hard drive in my 3000 N200. When I install Vista it goes right on. I performed a complete wipe of the hard drive before trying this and I have tried it 5 times getting the same error message each time. Windows can't find a hard drive.

Answer:Windows XP won't recognize hard drive

You have to go into the bios and disable the SCSI interface and set it to IDE. Windows XP doesnt come with prepackaged SCSI drivers. Had the same problem on my n200.

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Hi I formatted my flash drive with HD low level format tool and now Windows can't see it it knows it is there but it doesn't show up I want to format it again to fat 32 but I can't thanks.

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I had a hard drive which I wanted to reformat. So I back it up and went did a "quick format" on it.

At that point my 4tb which showed 3.6tb reformated to 1.63tb.

When I go into disk management Windows which previously saw 3.6 of 4tb only sees 1.63tb.

So I started over from scratch.

I deleted the volume, initialized the disk to GPT and but still all it sees is 1.63.

I have two storage drives on this computer and my other storage drive is recognized as 5.45tb on a 6tb drive, so it's not an issue of Windows not being able to recognize the drives.

It's not that it's not formatted properly as it is initialized to GPT.

Out of curiosity I went into Linux with a live usb stick and used GParted. I was able to see the full allocation on the disk and I formatted it in Linux.

Upon exiting Linux and going back into Windows, NOW Windows shows me the full 3.6 capacity. However other partition managers like Easeus, or MiniToolPartion now report 122% capacity .

I figured I could just use it since Linux seem to get it formatted correctly, however since it will be used for storage I was a bit nervous and still don't understand why Windows which once allowed it to be formatted correctly won't let t.

I also checked the drive with the SMARTS tools by Western Digital and they found the drive fine and report 4.0 as the capacity for the drive.

I thought perhaps a driver issue, but it just then the other drive is fine and so was this one previously.

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Hey guys,

Updated to windows 10 today. Had to do a clean install on a new hard drive. Now that it seems I have everything settled, for some reason my disc drive doesn't show up in the file explorer. It obviously worked as I installed Windows 10 onto the hard drive since it was off a disc. Is this some sort of issue that'd be resolved by updating drivers/getting essential Windows 10 downloads for clean installs?

Thanks in advance.

Answer:Windows 10 won't recognize my disc drive?

hi put a disk in the drive does it show up then? on laptop here at work a disk has to be in drive to show up in exployer

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When i was installing a new graphics card, I accidently removed the plug connected to one of my harddrives; it was the one carrying my windows vista OS. So i booted my computer up and it would give me an error of a missing file so i tried to repair it using the windows vista cd but when it didnt work i installed a new version on my 2nd hard drive. I only found out later that one of the harddrives was unplugged. So I plugged it back in but I could only boot from the new windows vista i installed, it wont even recognize the old one if i go through the windows dvd and select repair. can someone help me? I want to make it recognize and boot from the old windows vista because all my programs and settings is on there. thanks in advance.

Answer:Installed two Windows Vista accidently; Wont recognize older one.

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I had an old computer that would send to my alpha smart. Also this computer would receive what alpha neo would send. now it don't.

Answer:My computer Windows Vista does not recognize my Alpha Neo when it is plugged into a usb port, why?

Hi and welcome to WindowsCentral.
What phone do you have? Is it the Samsung ATIV S Neo or the Samsung Galaxy Alpha?

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I just received my new G3 ZBook and it has 2 M2 drives, Toshiba 512 GB Z Turbo and Samsung 256 GB Z Turbo drives installed. I can see both in the BIOS so they are being recognized, but only the 256 GB drive can be seen by Windows 7. When I look at Devices in Windows, only the Samsung appears. It does not show up in Disk Management. Thanks for your help  

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I have a Dell XPS 400 (XP media center) that I am fixing for someone. It gives the error message that HAL.DLL is not found. Usually I can fix these kind of problems without a hitch, however...

the windows Media Center installation CD does not recognize the hard drive. I can not run the recovery console or reinstall. I get a Blue screen stating that windows did not find any HDDs installed in my computer. I have a copy of UBCD4WIN that was made from an image of this same disk. Running UBCD4W I can access the disk, and ran HDTUNE which found no disk errors.

Any idea why this is happening? It is a SATA drive, and obviously the BIOS recognizes it.

Also, does anyone know of any utilities that may help me on the UBCD4win?
I tried just replacing the HAL.DLL file, but windows still can not see it.

Answer:Windows Install CD will not recognize hard drive

That worked great. If anyone else reads this needing help, I just downloaded the drivers from the dell support page and slipstreamed them into my XP disk using nLite.

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Early on in the Windows 10 update process, I was able to upgrade an HP Stream 7 and a Stream 11 to Windows 10. Both had the same 32GB RAM and nominal 32GB eMMC as the Stream 14 I am wrestling with. Both came to a point where they told me the device had insufficient space on its C:\ drive. In both instances I selected an external Micro SD drive, and off it went with the upgrade.
In this instance I cannot get past that point. I select the external drive (a 320GB external USB spinner) but it doesn't accept that or any other external device I offer it.
When I click "Refresh" it says that it needs 10GB on C:\ drive, and eventually says that the upgrade failed.
The computer has been wiped, and reset to factory spec for W8.1 with all updates installed. It has ~20GB on C, and 7GB in another partition, so even if I find a way to remove the partition it wont be enough.
I'm about to have to give up on this thing and just make the poor user run with W8.1 until further notice, unless some kind soul can give me some idea of how to get past this point.
Thank you!

Answer:How do I get Windows 10 update to recognize my external drive?

Maybe try a USB flash drive?

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I just purchased a new desktop computer that has a UEFI bios. The DVD drive works fine reading and writing in Windows 8.1 but I cannot boot from the CD because it doesn't show up in the bios boot order list or anywhere else in the bios. Can someone help me?

Thanks in advance

Answer:UEFI does not recognize DVD drive but it works in Windows

it will be listed by model not cd/dvd

press F12 at the first boot logo and you will see a Sony, Toshiba or something

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I aligned the SSD before I cloned my boot drive to it using clonezilla, turned everything off and disconnected the original boot drive, configured the BIOS to boot from the ssd as first priority and it still doesn't recognize it as a boot drive.

Here's my specs
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X4 945 Processor, AMD64 Family 16 Model 4 Stepping 2
Processor Count: 4
RAM: 4094 Mb
Graphics Card: AMD Radeon HD 7700 Series, 1024 Mb
Hard Drives: C: Total - 152624 MB, Free - 48583 MB; E: Total - 305141 MB, Free - 16712 MB;
Motherboard: ASUSTeK Computer INC., M4A785TD-V EVO
Antivirus: Microsoft Security Essentials, Updated and Enabled

Answer:Tried cloning windows 7 onto SSD, won't recognize ssd as boot drive.

Boot from the original and show us a screen dump of a partition manager like Easeus Partition Manager that shows the partition details.
I take it you DID make that partition BOOTABLE??

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"Simple Drive" is a USB connected mass storage device. Mine is a 400 GB drive.
It works fine in Win XP but not Win 10. Neither XP nor Win 10 showed a device driver has been installed.

Google can not find a site that has the driver.

Any help? Sure appreciated.

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