Computer Support Forum

Unable to get past blue screen "Registry file failure"

Question: Unable to get past blue screen "Registry file failure"

When I turn my Dell Inspiron E1505 laptop computer on I get the black screen that asks to start in safe mode, safe mode with networking, safe mode with command prompt, last known good configuration or start windows normally. I've tried each of them and it always goes to the blue screen with the following: Stop: c0000218 Registry file failure The registry cannot load the hive (file): \SystemRoot\System32\Config\System or its log or alternate. It is corrupt, absent, or not writable. Beginning dump of physical memory Physical memory dump complete. I have tried using my Windows Xp disc and it won't load. I don't have a recovery disc, but I used every disc that came with the computer and each time it goes back to the blue screen. Does anyone know how or if this can be repaired. If so, please give me simple step by step instructions.
Thanks for any help I can get!

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Preferred Solution: Unable to get past blue screen "Registry file failure"

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Unable to get past blue screen "Registry file failure"

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A couple of days ago, i set my computer for a 'Administrator User Account login/w password' before windowsXP would boot. The next time i went to start up windows,either i forgot the correct password or the correct password would not work,nevertheless i could not get by the Administrator user to get windows started. After fooling around,somehow i got a user log in and got in without any password.

Everything is fine except i decided to do a full reformat(im experienced). Instead of getting my computers reformat page, i got the following:

"stop:c0000218 (registry file failure)the registry cannot load the hive file...
\systemroot\system32\config\security or its log or alternative it is corrupt,
abscent, or not writeable"

I did a system restore,no luck.

Again everything seems fine except trying to do a reformat. I fiqure sooner or later the problem will show up elsewhere if i dont take care of it now.

amy comments?

Answer:"stop:c0000218 (registry file failure)the registry cannot load the hive file..."

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Hi guys!

So i tried installing windows 7 Home Premium using an empty HDD. The old OS was Vista, and it was located in the same HDD. I managed to install Windows 7 successfully, but when booting after the install it crashed right after the "starting windows" screen. It then gives me the choise between starting the startup repair tool, or to start windows normally. When i run the startup repair tool it can not fix the problem. I've tried different HDD but the problem still persists. The fact that I haven't got a clue what to do really annoys me. In addition it isn't even my own pc. My dad's vista started failing on him. So I figured: Hey, why not install windows 7 using my old disk from a pc I don't use anymore. I appreciate all help.


CPU: Intel Core 2 Quad Q6600(2.4 GHz)
GPU: XFX GeForce 9800 GTX
HDD: Samsung Spinpoint T166 250GB. (SATA 2)
RAM: Corsair Twin2X 6400 DDR2 (2048 Mb*2= 4096 Mb)
PSU: Corsair (550 W)

Answer:Unable to get past "Starting windows" screen after Vista to 7 upgrade


Originally Posted by pip22

Did you (as is recommended) delete the existing Vista partition first?

It was seperated in two parts. One with Vista in, and one for other files. I cleaned the whole thing, and deleted the part where Vista was located. I think it was seperated into one part with 208 Gigs and one with 25 gigs. The smallest with the OS in. The HDD works on my own computer.

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My mother has had the STOP: C0000218 {Registry File Failure} fault on her Windows XP laptop. I've read through various forums, looked for fixes on Microsoft and the IBM website but no luck as yet.

This Microsoft article is comprehensive but I don't have the disks to accommodate.

This post has good detail but still I have had no luck.

I found an old CD that I labelled Microsoft XP Service Pack 2 (hoping that it might be the start up disk), I tried the steps in the Microsoft article with it but the laptop was not responding to it at all, each time it would lead to the blue screen detailing the fault

Are there any alternatives out there to fix this fault?



Answer:"STOP: C0000218 {Registry File Failure}" No start up disks

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"STOP: C0000218 {Registry File Failure}"
Whenether I start up my laptop I get this error for some reason:

STOP: C0000218 {Registry File Failure} The registry cannot load the hive (file):\System Root\System32\Config\SECURITY or its log or alternate. It is corrupt, absent, or not writable.

I am aware that I can fix this by doing a system restore via the Windows XP CD-ROM, however I got my laptop from dell so they haven't provided my with the XP CD...

So, am I utterly screwed, or is there actually a way I can fix this? Please respond ASAP I have some important files on that laptop!

Answer:Solved: "STOP: C0000218 {Registry File Failure}"

Go To :

Explained in Details

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I had this error twice in one week and it almost caused me to consider buying a new computer. The first time I stumbled into repairing it (I did it but didn't know how except for all the things I tried it worked ) The second time it took me half a day to sort it out.
the post that helped was from but I didn't fully understand the method, so after I finally comprehended what dollarbillme was saying I fixed the problem and believe that I could do it again in fifteen minutes.
So I wrote a tutorial for persons that do not have an Einstein level of experience, and here it is:

Dollarbillme has the answer, but his high level of experience and expertise makes his solution cryptically hard to follow. After working for hours at it I discovered that it was a simple solution. I will try to give the step by step solution in home computer user level experience.
Go to Microsoft support and print article 307545. (If you are using Firefox, press Ctrl + F and type in “snapshot” and then click on highlight all before printing. When the article prints out all instances of snapshot will be highlighted on the printout.)
Now slave the hard drive to another computer (or have two hard drives in your computer that have a complete operating system installed so that you can start a buggy computer using the bios settings to boot fr... Read more

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I am following the directions in this link:

but when I try to copy the c:\windows\system32\software file I get an error: "The file could not be copied."

Is there any hope for recovering this system?

Answer:"STOP: C0000218 {Registry File Failure}"


You have typed the path incorrectly. it should be:


You missed out config

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Whenether I start up my laptop I get this error for some reason:

STOP: C0000218 {Registry File Failure} The registry cannot load the hive (file):\System Root\System32\Config\SECURITY or its log or alternate. It is corrupt, absent, or not writable.

I am aware that I can fix this by doing a system restore via the Windows XP CD-ROM, however I got my laptop from dell so they haven't provided my with the XP CD...

So, am I utterly screwed, or is there actually a way I can fix this? Please respond ASAP I have some important files on that laptop!

Answer:"STOP: C0000218 {Registry File Failure}"

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i have a compaq presario sr1103wm. i'm running windows xp service pack
#2. i have 512mb of memory in here.

a few days ago the computer "crashed". i was just playing a dvd (or trying to) and suddenly a blue screen came up saying there is a 'registry error'. I tried rebooting, but every time it just goes back to the same page where i can choose last known good confirugation, etc. i've tried every possible option from there, but then it just reboots back to that same screen.

i have my windows cd, so i ran the recovery console. when i get there, i'm given a choice of 3 systems to log onto (mini nt, something else, and windows on the c drive). so i chose windows on the c drive (option #3). each time i press 3 and enter, that same blue screen comes up with the message about the registry error.

i don't know what to do - am i totally hosed? is there anyone that might have encountered this before that might be able to steer me in the right direction? please?

Answer:blue screen with "registry error" message

[QUOTE=lokisdad;1354230]hi, . . .
i have my windows cd, so i ran the recovery console. when i get there, i'm given a choice of 3 systems to log onto (mini nt, something else, and windows on the c drive). so i chose windows on the c drive (option #3). each time i press 3 and enter, that same blue screen comes up with the message about the registry error. . . .


The blue screen that you saw is the infamous Blue Scrren of Death (BSOD) - seriously. It has plagued systems for years now.

Cab you obtain any information from the screen - or does it just flash and then your system reboots? What I'm looking for will appear just more than 1/2 way down the screen on the left side - it will read STOP: followed by a set of letters/numbers, some inside parentheses. the most important two are the ones immediately following STOP: Also, there may be a file name such as RTL8185.sys.

Have you tried to boot into SAFEMODE? I'm not sure it will provide you with alternate options, but it is worth a try. Boot-up and repeatedly press the F8 key.

Please get back to me. . .


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I recently encountered a sudden blue screened error message with the following error that was suggested to research: "Power_Driver_State_Failure". I have only seen the error once thus far, but I fear that I may see it again at some point. It forced a restart, and the rebooting process was rather slow.
My operating system is Windows 8.1, and I have a Lenovo Y510p ideapad (nearly 9 months old).
Is this a significant error? Is there any way to prevent it from returning again?
Any assistance would be greatly appreciated!
Thank you,

Answer:Blue screen error:" Power Driver State Failure"

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Hello As the title says, I have this blue screen with that error, the strange thing is this error occurs every time when I'm not working the pc, for example if I leave my pc for 10 minutes or less without working on it, it crashes and restarts, so about 98% of the time it happens when I'm not working, but sometimes it does occur when I'm working on the pc.

I don't know much of what I should provide but I heard it's a good idea to include the files in the minidump folder and here they are:!60ohnCqS!9Pw38m...F18R7V-XrAONXI

I also tried to check the ram and disk and it says they're fine! also updated the drivers using drive booster 2 and still.

Also note it also can happen when it's in lock screen! meaning even when there're no programs running!

Answer:Blue Screen "Kernel Security Check Failure"

Please read BSOD Posting Instructions

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ive turn my laptop in to the shop two times and theys just reinstalled windows and says its they cant find the problem.
Its a hp pavilion dv6-6132eo.
anyone knows what to do?

Answer:blue screen "power state failure"

Welcome aboard.

!irp fffffa800c9e07e0
Irp is active with 12 stacks 8 is current (= 0xfffffa800c9e0aa8)
No Mdl: No System Buffer: Thread 00000000: Irp stack trace.
cmd flg cl Device File Completion-Context
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
[ 0, 0] 0 0 00000000 00000000 00000000-00000000

Args: 00000000 00000000 00000000 00000000
>[ 16, 2] 0 e1 fffffa80089f1060 00000000 fffff80002cbcb40-fffffa800bee7b90 Success Error Cancel pending
\Driver\usbhub nt!IopUnloadSafeCompletion
Args: 00016600 00000001 00000001 00000005
[ 16, 2] 0 e1 fffffa800a020e20 00000000 fffff80002cbcb40-fffffa8008e43a40 Success Error Cancel pending
Unable to load image \SystemRoot\system32\DRIVERS\iBtFltCoex.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iBtFltCoex.sys
*** ER... Read more

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Hi Everyone,
I am trying to repair a Gateway laptop for a relative. The main problem we are having is that the computer crashes randomly going to a blue screen. Error message reads "power driver failure" and then computer restarts. I have read related threads on this forum related to similar issus and have tried to use the debuging tools to look at the minidumps, but I'm on dialup and windbg never completes and gives information on crash cause even after hours of waiting. I am uploading last 3 minidumps, any help would be greatly appreciated.

System info:
Model# M-7305U
Processor: Intel Pentium Dual T3200 @ 2.00Ghz
OS: Windows Vista Home Premium: 32bit


Answer:Blue Screen "Power Driver Failure" ?

When you get the blue screen, there should be an Error code,

Ex :*** STOP: 0x0000009F (0x00000500, 0x00000002, 0x829F8D70, 0x82F272BO

Can you please figure that out and come back to us with that ?

Make sure that allllll drivers are up to date. I understand that you dont have High speed but, just take a dive around a residential area, fire up your wireless and look fr an unprotected network....youll get high speed for the time you need it

Cheers !

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A friend of mine has a dell 2300. Everytime you start the computer it gets to the windows xp loading page and I get the blue screen saying registry error. I tried re-installing xp but when it loads all the files and asks me if i want to repair windows or install new copy I get the same blue screen. I reset cmos with no luck. I can't think of anything else to do since I can't even reformat the hdd. Any ideas?

Answer:blue screen "registry error" help

Good 'ol Dell....try another XP disk not from Dell and see if you can load it ok. Sounds like a corrupt XP disk.

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Acer Aspire M1100 AM1100-E1402A
Mfg Date 2008\03\07
Vista Home Premium 32-bit

It was running OK, but getting a bit old and a bit slow. I upgraded to a W7 desktop, but wanted to keep this one playing around with.

Ran System Recovery 2 or 3 times using the Alt-F10 method. First time, I wanted to avoid loading bloatware so ran msconfig early on, went to Startup to uncheck Acer Launch and stuff like that. Windows Update worked until SP1. Just couldn't get SP1 to install, including when I downloaded it from the web.

Then I ran System Recovery and let the bloatware run. It stalled at 9/11. Again, Windows Update worked until SP1.

Then I tried System Recovery using discs, instead of Alt-F10. It failed for some reason. I have a couple other System Recovery discs from an laptop and an eMachine laptop. I tried them with the same result. Recovery starts, writes over the C drive, then fails.

The message is:
The system registry contains invalid file paths. Installation cannot proceed. This system image was applied without guaranteeing that drive-letter assignments would match across computers.

So now I'm stuck.

I googled the error message, but generally ended up in discussion boards that are over my head. I think I saw some discussion about partition. I have a foggy memory that this desktop may have arrived with the HDD partitioned into something like 120 and 200 GB partitions. I think I removed the partition. I wonder if this has contributed to the problem? Then... Read more

Answer:Vista System Recovery failure - "system registry contains invalid file paths" - canno

The vista image extracts to the temporary drive letter D.

If you use a regular installation dvd and MS standard setup.exe, it will fix the os registry letter correctly. (Defaults to the first letter i.e. C as A and B are reserved for floppies )

If you are trying to restore from a factory image, you will have trouble because there is now another os on the machine.

I have a script I use for it.

You could get it to work , but it is a lot of mucking around.

It is just easier to use a Vista install dvd ( not the same as your factory recovery image ), boot it up, and install to your desired partition.

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Seems like alot of this going around. I read that I should open my own thread so as to not mix issues with other users.

Key features:
Dell XPS 420
Vista Home Premium 32bit SP1 (just installed)
GEForce 528MB grapics card

Had some issues with my mouse (USB device not recognized), and had an occasional time where computer would not respond after going into sleep mode and I'd have to hit the power button. Seemed to become more frequent, and then this.

Only recent event was installing SP1 for Vista, but problem was already appearing prior to that.

I'm not able to boot the computer, getting the "carpet texture" on my screen and it freezes up, not able to finish booting.

Ran dell diagnostics, indicated no hardware issue and no new hardware installed. I do have a blue tooth phone now, but have not syncd them up. Ran memory diagnostic tool, no memory issues.

From what I've read elsewhere, sounds like a driver problem. I'd like to avoid reinstalling if possible.

I see lots of references to memory dumps, and txt files that will tell me what the problem is, but I am not an expert on where to find these files and how to get my computer to load far enough to access them.

I'm trying a few tricks I read about on other threads now -- but I think I need more help from you all.

I'm currently having trouble even getting the computer to boot up -- even in safe mode it is not booting. Startup repair obviously has not helped (though it did a few ti... Read more

Answer:"Blue Screen, Unable to Start"

Here is the error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 8508B5A0
BCP3: B2000040
BCP4: 00000800
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

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I'm using a dell inspiron 1440 laptop, recently replaced my internal hard drive with a new solid state drive. It was working fine until today when I tried to boot my laptop up, and it gave me a BSOD before reaching the "Starting Windows" screen. Subsequent attempts at selecting the Startup repair and start windows normally options only gave me "failed to repair", and the windows logo getting stuck respectively. Safe mode cannot be started. However, when I tried to launch startup repair from my win 7 installation disk, I found that my HDD is not detected by my laptop. Subsequently, my laptop has also told me to reseat my hard drive. I reseated it a few times, but it did not solve the problem. Diagnostics ran on my laptop did not identify any problems. Any help will be greatly appreciated.

Answer:Windows 7 unable to get past "Starting Windows" screen

Have a look at this tutorial:

Troubleshooting Windows 7 Failure to Boot

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I'm having troubles connecting to a specific website, . For the last week or so, every time I've tried to connect to deviantart it's been giving me an error. It always says "Failure To Connect To Web Server". The router I'm using lets me access the site on another computer, but not this one. I've visited a few websites trying to figure out what the problem is, and from what I've gathered, it's either hughesnet or something with my computer. A lot of people have been having problems with hughesnet, trying to get to certain websites like imageshack, deviantart and others but receiving the failure to connect error. I don't know. Anyway, here's my hijackthis log, and thanks in advance for any help you can give.

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 12:38:48 AM, on 11/25/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\Program Files\Creative\Shared Files\Module Loader\DLLML.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
C:\Program Files\ScanS... Read more

Answer:"Failure To Connect To Web Server" for the past week.

Okay, bumping this topic and giving some more information on my problem that I just now discovered.
Last night, I could access deviantart just fine, no problems at all. So I thought the problem corrected because I downloaded ad-aware and cleared all of the tracking cookies on my computer. I thought it was kind of a weird reason for the site to start working, but I wasn't going to question it. But when I tried to access the site again a few minutes ago, it was back to the "Failure to Connect To Web Server" crap.
So if anyone has any help to offer, I would really appreciate it.

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Hi folks

I have an error mesage on a Dell Inspiron 6400 running XP

C0000218 (registry file failure)
The registry cant load the hive
is corupt absent or not writable.
excuse the abbreviations but you get the idea. I get the same blue screen even when booting in safe mode.

I 'm wondering if its just the system files needed for booting that are corrupt. I havent got the windows disc that came with this machine. will any OEM XP cd do the job or do I need to get the one for this machine?

am I wasting my time anyway, is the hard drive bust?


Answer:blue screen - registry file failure- Please help!

Any XP CD will do as long as it's the same type. ie; XP Home, XP Pro, XP Med Ed, etc. Try to get the same SP.

You can boot with the CD and run a recovery.

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Turned on computer it went thru its normal bootup process...everything looked normal then just before it should go to the home.screen, it instead goes to a blue screen the message says...
Registry File Failure. Registry cannot load hive (file)
___s its log or alternate ____s is corrupt, absent or not writable.

Beginning dump of physical memory.
Physical memory dump complete.
Contact your system administrator or technical support for assistance.

That's it! I didn't nor can I get on internet with this computer. And the only thing I worked.on yesterday was a letter in msword. I did copy a file.from a cd formatting from it but that's all it was used 4 all day...nothing complicated! So I am totally baffled on where the issue came.from & why!?
Any help greatly appreciated!

Answer:registry file failure blue screen

Hi and welcome - not an easy one to solve.
How to recover from a corrupted registry that prevents Windows XP from starting

You could try a Repair Install.
Insert the XP cd in the CD ROM Drive then switch on the computer.

You will receive the following message:

This portion of the Setup program prepares Microsoft Windows XP to run on your computer:

To setup Windows XP now, press ENTER.
To repair a Windows XP installation using Recovery Console, press R.
To quit Setup without installing Windows XP, press F3.
DO NOT at this point select R - DO NOT SELECT R

Select ENTER
On the Windows XP Licensing Agreement screen
Press F8 to agree to the license agreement

Select current installation of Windows XP.and then

Press R to repair Windows XP.
Follow the instructions that appear on the screen to repair Windows.
After you repair Windows , you may have to reactivate your copy of Windows XP
And install all Windows updates.

A repair install should leave all of your programs and data in place.

Read all info and warnings - as a Repair Install does not always work.

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I am getting a Blue Screen with the message: C0000218 Registry File Failure
The registry cannot load the hive (file)

It is corrupt absent or not writable

Beginning dump of physical memory

Answer:Blue Screen: Registry File Failure???

Go to this Google page for many references to the error code:


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I'm in the process of repair/recovery of my machine (Dell Inspiron 8500 with Windows XP Home, Service Pack 2). I'm following exactly the instructions in:, but a problem has developed. The "software" file (which is the file that the original blue screen error message says is "corrupt, absent or not writable") will not copy to the new tmp directory to create the backup. My understanding from the article is that this backup file (software.bak) will later be used to restore correct settings for various software applications. Since I can't copy it, it appears that I am screwed, no? Or is there a way out somehow?

Thanks to anyone who's been there and can help...

BTW I have the XP installation disk that came with, and a diagnostics disk which I have not yet run.


Answer:Blue Screen: Registry File Failure; can't copy corrupted file to tmp directory

Never mind, I had it wrong--didn't read the document referred to above carefully enough. The procedure worked like a charm, and the document is very easy to read and entertaining to boot! (pun intended).

The document describes a procedure that closely follows a Microsoft KB document (which I now can't find) but does not contain any warning regarding whether the OS is an OEM (original equipment manufacture) install or not. The Microsoft doc says not to use the procedure on an OEM-installed OS, but I just did it on my Dell, so that warning seems to be incorrect.

Many many thanks for the help provided by this document and this site.

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It seems that no matter how I set this, after the next start-up it reverts to "15 minutes".  What registry key controls this?

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Well after removin my malware with malware bytes, 2 reboots later i got hit with the blue screen of death.
"STOP: c0000218 Registry file failure
The registry cannot load the hive(file):
or its log or alternate
It is corrupt, absent, or not writable."

I tried the last known configuration boot but that didnt work and the twist is that my cd rom drive wont load cds for some strange reason so i cant use the boot disk

please help!!

Answer:Registry file failure blue screen with a twist


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I turned my laptop on this morning and a blue screen came up titled. STOP:c0000218 {Registry File Failure}

Heres what it looks like....

Now I have looked on Youtube a lot, and it seems other people have had this problem. However most of the solutions given on youtube say to download a virus checker or scan your computer/latpop, however I cannot move from this blue screen. I can't click start or open anything. Is there a keyboard command to bring anything up?

Any help would be much appreciated also sorry for my lack of computer knowledge but if you could explain the solution really slowly and in the simplest form i would be really grateful

Answer:Registry File Failure (Blue Screen Error)

Also some of the other youtube videos tell me to boot the laptop but I have no idea how to do that. Ive downloaded a software and tried to put it on a CD but the CD doesnt appear in the "my computer" also something about ISO??? I've done this all on my computer as i mentioned I cant get passed the blue screen on the laptop

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My machine was working fine. I had been on it for a couple hours just doing regular internet browsing. I tried to open a program (EverQuest 2) and it would open then immediately crash "EverQuest 2 has encountered an error". So I figured, reboot the machine. After the POST, it tells me to either launch start up repair or start normally. I chose start normally. It would go to the "starting windows" screen and the logo will not show up. it just stays there.

Powered down, and after the POST got the same options again. I picked start up repair this time. It would load the bar and show "loading windows files" or whatnot and when the bar would get completely full, it would freeze there.

My computer doesnt have a CD/DVD drive, I installed Windows 7 from USB. So I plugged the USB drive back into the computer and tried booting from that. It would go thru the "loading windows files" just fine, I can see the drive flashing as its being accessed. When the bar filled up, it would progress to "Starting Windows" screen, and stop blinking and just sit there... doing nothing. Tried using Safe Mode. Wouldn't load either.

I have not a clue what I should be looking for to even start getting it working again. The only physical change I've made to the system was plugging in another monitor to my graphic card. And even then, I've shut down and rebooted and it's been just fine.

Any help, advice, or a point in the right direction would be... Read more

Answer:Unable to load past "Starting Windows" no matter what method

Check your ram.
Memory Diagnostics Tool
Memtest86+ - Advanced Memory Diagnostic Tool

Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

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Urgent help needed please?
Hi built this system back in February / March this year and it has been running fine until a couple of weeks back whilst just viewing a web page and not even touching the mouse I suddenly got a BSOD now not sure if this is relevant but I had been on holiday for 2 weeks before and remember when powering down the day before it had a lot of updates to install before shutting down.
Unable to get it to boot although I did manage to get into safe mode once and did a system restore and it ran for 90 minutes before another BSOD so I thought I would do a fresh install but it only goes as far as
Press any key to load from DVD/CD then ?loading files? and then ?starting windows? and the BSOD again.

Now I have been around computers since the ZX81 days but have been unable to sort this problem, first I thought the mobo had gone down and change it to an Asus M5A99FX PRO R2.0 but still the same BSOD.
Changed out the SSD for a Samsung 840 EVO but still the same.
Now I have just tried an AMD Phenom II x4 965 but still the same.
I have also pressed the memory check button on the mobo and all ok, I have also changed the sata cables.
I have removed 2 of the graphics cards so now only running on one (I have also tried each of the others).
Thinking it was virus as if I left it after the ?press any key to load? It came up with bootmgr missing which is why I fitted a new SSD.
Now I am sure everything is set ok in the bios but I may have missed something obvious... Read more

Answer:Unable to get past "Starting Windows" after BSOD


Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,


Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS

So it may be memory (RAM) or any driver/software.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Boot to System Recovery Options . Try Safe Mode with Command Prompt. In the command prompt .... enter the command ....

start msconfig

It will open the system configuration window, with the "general" tab selected.
Click the "startup" tab. Click "Disable all" > Apply > OK.
Click on "services" tab. Check the "Hide all Microsoft Services"; Click "Disable all" > Apply > OK
Then try to boot again normally. Is it failing still?

If so, boot to System Recovery Options once again. Try Enable Boot Logging. It will create a file n... Read more

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This issue recently started happening to me, mainly after I attached a new HD monitor to my computer and updated my graphic drivers.

When I updated the drivers, I had two monitors connected, one via DVI (the one I was using before getting the new monitor) and the new HD monitor, which is connected via HDMI. Not sure if this is relevant, but just figured I'd mention it in case it's a possible cause.

The only way that I can boot is in Safe Mode... otherwise it just hangs on the Starting Windows screen with the Windows animation constantly glowing.

I have tried running start-up repair, but that seems to hang on the "Attempting to fix problems" screen, so I have to do a hard reboot each time. However, it was able to get past that a few times and say that the issues have been fixed and the only option it gave was to restart, so I did... but the same thing ends up happening. Computer hangs on Starting Windows.

I have also tried removing all display drivers in safe mode and any other software that I recently installed to see if they were causing any problems, but the issue still persists.

Additionally, I have tried running MSCONFIG and unchecked "Load startup items" under Selective Startup and disabled all non-Microsoft services, but no dice.

Booting to last known good configuration did not work as well.

I was able to efficiently use the new monitor just fine for a few days until this started happening.

Any ideas for a solution?

Here ar... Read more

Answer:Unable to get past "Starting Windows" during startup

I have these two images from the startup repair... maybe they can help. Sorry for terrible quality, but couldn't exactly copy/paste.

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My aunt has tasked me with fixing her dell laptop that has been useless for about three months. i had no idea it was going to be this kind of problem! She doesn't know how to install software, so it isn't like she has changed the registry. THe last thing she remembers is playing a crossword game online. I know... not helpful. Now that you have zero info to go on, here is my problem:

When I start her machine, it automatically takes me to the startup options part to reboot in safe mode, safe mode w/ networking, safemode w/ prompt, last known good config, & normal startup.

None of these options get me anywhere.

Regarless of which startup option I use, I am taken to a blue screen that says:

I have spent about two hours google-ing and searching several forums hoping I could get an answer, and I am empty handed. Sinse it is a dell I thought I could restore it with ctrl+f11, but that won't work either. I ran the built-in diagnostic test and of course, it said everything is fine.

I'm not really sure what to do here.... especially sense dell didn't send her with any recovery disks or original xp disks. Needless to say, she never created any backup disks herself. She has every disk that dell ga... Read more

Answer:Blue screen... STOP: C0000218 {REGISTRY FILE FAILURE}

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I have a dell laptop which came with winxp installed so i think that's called OEM install. I am getting a blue screen that says "STOP: c0000218 {Registry File Failure}" and a bunch of other stuff about system32 etc. I read MS website on how to recover but it also gives warning saying not to do if OEM. I also read elsewhere that this issue is related to corrupt hard drive but could not find anything that states how to diagnose if HDD issue. Currently booted up and am running diagnostics extended test that comes with laptop. No idea how I got here but its doing the testing.

I need to recover files from this hdd and after which i don't mind reinstalling but need help in confirming if HDD is bad (How to do it?) and how to recover the files needed? I have Dell CD that came with laptop and if i put it in and get to recovery console it asks for administrator password. what do i do from there and once if i get to the command prompt what else can be done from there. Pls help.

Answer:Blue Screen Windows XP - STOP: c0000218 {Registry File Failure}

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I have an older system. Vista SP2. I was trying to use some fix-it links at the "MICROSOFT FIX-IT" site. It does not matter which fit-it tool I try to use. I get the same result. Unable to run, download "DIAG_MATS_NETWORK_global.Diag.Cab". Help.

Answer:Unable to "run" or "download" a specific file

what errors are you trying to fix?

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I'm gettting a blue screen when i try to start my laptop with Windows XP media. It's saying the registry cannot load the hive (file): /SystemRoot\System32\Config\SECURITY or its log or alternate. It is corrupt, absent, or not writable. I'm guessing I need the windows xp media reinstallation disk, but I can't seem to find it.

Answer:XP won't start, blue screen error STOP: c0000218 {Registry File Failure}

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everythings was fine and dandy with my week old new hard drive,until tonight i turn it on and get "c0000218 registry file failure...cannot load the hive \systemroot\system32\config\sam
cannot find its log or alternate,its corrupt,absent or unwritable..

whats happened? how can i fix it... can i hook the other hdd up and copy anything from this old hard drive im using now (reg setting.hive?),to the other one so i can boot from that again?
i don't want to use this old 6gig hdd and re install everything!!

help very much appreciated

Answer:get "c0000218 registry file failure...cannot load the hive \systemroot\system32\confi

Not pretty, if all of the hardware was ok before, it looks like the new disk may have failed (according to MS), see here,

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First things first, thanks to all who can help.....

I need to programmatically make some adjustments to the Internet Explorer security settings. Most of these settings I have found but there are a few I have not been able to get a clear exact location for in the registry. I will be using a .BAT file to make
the adjustments on 100+ PCs.

Here is what I am looking for.....

Under the "Internet  Properties" found in control panel, under the "Privacy" tab there is an "Advanced" option button. When I click on it I get an "Advance Privacy Settings" options box. On it are several settings.
The first setting, "Override automatic cookie handling" needs to be checked in order to access the other options. I can do that by adjusting the DWord value of "PrivacyAdvanced" under the "Internet Settings" key in the registry,
"HKCU\Software\Microsoft\Windows\CurrentVersion\Internet settings", to be specific.

What I have not been able to find are the registry entries for the "First-party Cookies" "Accept, Block, or Prompt" options, the "Third-party Cookies" "Accept, Block, or Prompt" options, and the "Always allow
session cookies" check box. Please see picture below....

I have seen references to the following settings as being where those options exist, but nothing that explains ... Read more

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I seem to be in a loop that will not let me boot up-tried all safe modes and normal start options-how can I get to start menu to restore system??? HELP!!!!!!

Answer:start up cant get past "sorry for inconvienence" screen windows 200xp media

I have a compaq presario v5000,win media xp,amd processor, cant get through loop-tried starting in all modes -always loops back to "inconvienience ' screen--- how can I reset or whatever to get to start menu? once I am there i can restore system.

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As the title says, my Inspiron 3521 will turn on but can't get pass the Preparing Automatic Repair screen. That screen will pull up and then go to black. I can't access anything on my laptop. Any help would be appreciated! Thank you!

Answer:My Inspiron 3521 Won't Get Past The "Preparing Automatic Repair" Screen

Run a full diagnostic on the hard drive. F12 at powerup BEFORE Windows begins loading.

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Last night, I attempted to install a linux distro alongside 7, the installation failed, so I gave up and just rebooted to 7.

It got stuck on the "Starting Windows" screen, so I preformed hard shutdown and when to the "Startup Repair" utility and it attempted repairs, it then said that the repairs were unsuccessful, so I restarted and windows loaded to the desktop. Success! or so I thought...

After a while, I shut my laptop down and went to bed (as you do). When I needed to use it this morning, it wouldn't load past the "Starting Windows" screen again, so I shut it down and restarted and it went the desktop.

Answer:Occasionally wont load past "Starting Windows" screen


Can you access the Advanced boot options?

Advanced Boot Options
Choose Last known Good Configuration

Use the up-arrow and down-arrow keys to move the menu’s highlight to Last Known Good Configuration (Advanced), and then press Enter as the mouse won’t work at this screen.

Your computer should load successfully, and Windows 7 will discard the bad configuration and return permanently to the last known good configuration.


Are you able to restore back to a point to before you tried to install linux distro?

System Restore



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I have been using Dragon Natural Speaking 12 Premium for many months and all was going well until last week when I downloaded and installed an update. After that, whenever I open the program from the desktop icon, the "Loading" screen appears but nothing happens after that. Also, I have to use Ctrl-Alt-Delete to end the program. (Right clicking on the tray icon and closing "close" does nothing. I have downloaded and used the DNS 12 uninstall "tool" several times and re-downloaded and installed the program, but the same thing happens, the program's "Loading" box appears but gets "stuck" there. I have asked the gurus at and on Nuance's Forums but they seem to be stumped with DNS's behavior after installing the update. Does anyone know what is happening? Thanks for any and all replies/suggestions.

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Following Windows deciding to install its (presumably) latest updates this afternoon, I can no longer fully boot my machine. It powers up OK, the monitor has life, but the whole boot-up process sticks at the "screensaver?" page - in my case a stock Microsoft photograph looking out to sea and some large rocks from within a cave, the screen that appears before, normally, you can enter your pin to continue boot-up. In the bottom right-hand corner of this screen is what appears to be a Power Icon that I've not seen before and with a dreaded cross on it. Clicking on this does nothing.To compound the issue my DVD unit seems to no longer read discs (it opens and closes OK), I mention this in case relevant, but I am able to access the Bios options on booting.
I downloaded via another PC the Windows 10 install disc to USB from which I have attempted to boot, again without success, and have also tried various options that I have been able to access such as "Repair"as well as trying to restore the unit to the solitary restore point accessible, created around the time everything went wrong! The Restore failed too and frankly I'm out of ideas .. and frustrated to say the least!
Any suggestions would be very much appreciated, believe me!

Answer:Windows 10 not booting past initial "screensaver?" screen

Logon Screen I suppose?
See: Windows 10 stuck at log in screen after upgrade Fix: Windows 10 Black Screen problems

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Hello all,

I have a Compac desktop, it's relatively new as far as use. Recently, it's not been used because of a startup issue. It will load the first screen (The compac screen and act like it's it going to load up) but then loops back to the first screen and continue to do this over and over. My mother told me that the computer had fallen off of out computer hutch (About 2 inches off the ground) and heard an interesting noise inside. She described the sound like a CD hitting the floor, but I looked inside the desktop, and nothing seemed to be out of place.
I want to get the data files and documents, but as stated above, I cannot use the computer.
I have a Ubuntu CD already made, and have used it before.. Unfortunately, the CD drive doesn't seem to be recognizing the disc. I can see the little white blinking "-", but that is all I can get to come up before the screen goes into another loop; and the previous process.
I was hoping some one could possibly help me out in getting the computer to the point to save the data? I have the option to reformat the whole computer, but I'd rather save that for last measures if the data cannot be recovered.
Again, the computer is a compac, Windows XP OS, desktop - only about 3 years old.

Answer:Computer will not boot past the "Compac" startup screen.

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Hi I was using ubuntu on my old shuttle xpc and decided it wasn't doing it for me software-wise so tried to reinstall windows xp.  Everytime i tried to boot xp i would get so far and then get a message " The file dac2w2k.sys is corrupted press any key".  I tricked around with different bios settings with no joy so then went to "restore fail safe bios" (something like this).  Now when I turn on the machine i just get to the first screen with the intel picture and cant get any further.  I've tried going into the boot screen but it just says "loading boot menu" and nothing happens.  Same happens when i try to get into the bios.  My knowledge of the hardware workings of a pc is little to none so i've no idea how to reset the bios, if this is in fact the problem.  Could anyone advise me? I would be so grateful.Thanks

Answer:Cant boot past "intel inside pentium 4 " screen

Hello,In order to reset the bios: 1 Unplug your computer from the wall.2 Open up the side of the computer case.3 On the motherboard there is a little button cell battery. Take it out.4 Leave the battery out for about 5 min. 5 Put the battery back in and your bios should now be reset.

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I have a laptop with Windows 7. I was playing games on it today and suddenly browser closed. Then everything else closed and logged out and my laptop completely shut down. When I tried to turn it on again, a blank black screen with a flashing underscore "_" comes up and none of my keys work. The F8 key does nothing. I have turned it off and on many times. Please help!

Answer:Laptop won't start up past black screen with blinking "_"

Welcome to TSG.
From your description of the fairly normal but unrequested shutdown, this could possibly be a windows update that failed.
What type of laptop is it? Do you have the Operating System disk? If not you can and probably should order one from the manufacturer.
Take a look at

I would attempt a Startup Repair first, then try System Restore.

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Hey guys I appreciate you reading this, you have no idea how great having forums like this is where we can help each other out.

I have gotten a virus and within minuets it got worst. My antivirus was not updated and the security was low, so when I got the virus I downloaded malware bytes on my desktop, put it on a USB drive and tried to install it on the laptop, I could not add a USB drive. My next step was to hook the HD up to the desktop and add it that way (the problem with that I had to activate the sata port via bios and when that sata port was activated it would boot that port as master everytime, the weird thing is even if I hooked the desktop sata to the second port it would load the laptop drive first everytime it did not matter what port) This is besides the point, because I dont even think this method will work because like I said in the title the HD will not load past the "Starting Windows" screen, and when in safe mode it will not load all the system files, the malware obviously deleted some important files...

The next step I am going to take is inserting the windows 7 cd and trying a system restore... What do you guys think? Am I at the point where I will loose all of my important files, by doing a reinstallation or is there a way to save those files?

Thanks guys

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Hi, being new here. I just discovered having this problem today. First thing this morning I went to my computer. When the login screen came up, I entered in my user and password. Then I saw the "Welcome". Which stayed there for about five minutes before I restarted the computer, which didn't fix my problem. I tried Safe Mode, which didn't make a difference. It didn't take as long, but then I saw the blue screen. It said something like "---- unexpectedly close." Then at the bottom there were memory dumps. I couldn't see what was there because the blue screen was there for five seconds, before the PC restarted itself.

It was working fine last night. Before my six year old sister was playing with the computer despite my attempts to make a password account and full parental controls.

I believe I did manage to log in to another account that's not the administrator, but when I when to modify the user accounts the whole motherboard crashed. Every program, even the desktop. I couldn't do Alt + Tab and the Ctrl +Alt + Delete.

Please help me fix this thing. I need it to do my classwork.

Answer:Windows Vista- I cannot get past the "welcome" login screen

Try waiting longer (30/60 minuits)... If it starts up after that your software messed up, backup ur school work and stuff like that and re-install windows.

If it doesn't I can't help you..

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I am reasonably sure that I shut my girlfriend's computer down with no issues last night, but this morning when she turned it on the computer had her wallpaper up with no icons instead of the User login page. She hard-reset, and ever since then - no matter which user we log in as - Vista won't load past the Welcome screen.

It will load up in all three compatibility modes, but the Last Known Good Configuration only loads to a blank black screen which I can move the pointer around on.

I've run a virus scan, and jv16 Power Tools says the registry is now clean, but the computer is still having issues. Would fixing registry errors be why the Last Known Good Configuration doesn't work?

The computer is an Intel Core 2 Duo Sony VAIO, with 4GB RAM running Vista Home Premium, Service Pack 1.

Any help would be much appreciated.

Answer:Solved: Vista Won't Load Past "Welcome" Screen

I would undo any changes that jv16 Power Tools made.
Using a registry cleaner can and often does, cause more problems than it solves.
Do you have the Vista install DVD?
Vista repair options.
Try a system restore or a start up repair.

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I am trying to help a friend of mine. When you try to boot up her Dell PC (XP operating system), it gets to the "Dell" screen with Netbios and will not go any further. I can't get to Safe Mode because I can't get by this screen. It sounds like a virus to me, but do you have any suggestions to help her? I kinda out of guesses at this point. Help is GREATLY appreciated.

Thanks ...

Answer:[SOLVED] XP - Can't Get Past "Dell" Netbios screen

Hi can you get a picture and post it so we can see the screen please

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Hi, my Acer Aspire 5610Z laptop is only loading up to the "welcome" screen, with the spinning blue circle. This has been happening every few weeks for the past few months, and I can usually get it to work, but now it isn't. I've tried Startup Repair, System Restore, chkdsk /f, and the "ctrl-alt-del at the welcome screen" method, all to no avail. Safe mode boots fine. I could back up my files and restore the computer to factory settings, but I'd rather that be a last resort.

Any ideas?

Edit: I am on Service Pack 2, by the way.

Answer:[SOLVED] Vista won't load past "Welcome" screen

If safemode works, it could be a driver issue locking things up. Did you installe any hardware or software recently?

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I tried to reset my laptop and now when I try to set it up, I cant get past the "Hi there" settings screen that asks for country, language, keyboard layout, and time zone. I hit next and then use express settings and the computer gives me the spinning white dots and then reboots back to the blue "Hi there" screen. I can get into BIOS and have a recovery drive plugged in to the laptop, but nothing seems to work. The computer can't find the drive, or my admin password is incorrect, or something else goes wrong. This is very frustrating as I haven't been able to use the laptop for a few days now.

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I tried to reset my laptop and now when I try to set it up, I cant get past the "Hi there" settings screen that asks for country, language, keyboard layout, and time zone. I hit next and then use express settings and the computer gives me the spinning white dots and then reboots back to the blue "Hi there" screen. I can get into BIOS and have a recovery drive plugged in to the laptop, but nothing seems to work. The computer can't find the drive, or my admin password is incorrect, or something else goes wrong. This is very frustrating as I haven't been able to use the laptop for a few days now.

Answer:Dell laptop cannot get past "Hi There" settings screen

Can you log in to safe mode then try sfc /scannow from an admin command prompt. Its possible you have a corrupt user profile. You could create a new account and see if that fixes the problem. Do you have backup you can recover from? If not, you could try a repair install.

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Hi all,

Every time I turn on my Dell Dimension 5150, I get greeted with "We apologize for the inconvenience... Windows did not start successfully".

My options are:

Safe Mode,
Safe Mode with Networking,
Safe Mode with Command Prompt

Last known good config...

Start Windows normally.

I have tried every option on several occasions... the windows xp logo comes up... then the dell logo comes up, everything seems to be running smoothly... then comes a black screen with a small flashing dot in the top left... and then I see the same"We apologize for the inconvenience... Windows did not start successfully" screen.

Any ideas?
Thanks in advance.

Answer:Can't get past "Windows did not start successfully" screen...

Have you added any new hardware just prior to this happening? If so remove it and try again.

Did you install new software or run windows update just prior to it happening?

Without much to go on it may be worth doing a windows repair installation. It sounds dramatic, but it will not destroy any of your data or files, just attempt to repair the windows os installation.

There is a step-by-step guide with pics here. Hopefully that will resolve your problem if windows became corrupt somehow...

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Hi there, I am running windows Vista. When I turn the computer on it stops at the screen where there is the windows vista background and the words "Loading".
I'm not sure what information I should post here, so if you think you can help me just ask me what you would like me to tell you about the situation and I will reply quickly - hopefully.
Thanks for your time and effort.

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Upon start-up, two options are given: "Start Windows Normally" or "Launch Startup Repair (recommended)".
If the Start Windows Normally option is chosen, then the starting windows screen comes up and stays. If I launch the startup repair option, then I still can not get the problem fixed.
From the Startup Repair Screen however, I can launch command prompt and restore options, how can I fix this, a restore is not really an option because I have not set up a restore point in a while.
Any help would be greatly appreciated.
Thank-you in advance.

Answer:Won't load past "Starting Windows" screen

It's possible that you can't access the actual startup repairs from within Windows itself. You might have to boot from either an installation disk or a previously made system repair disk. And it might take running the startup repair 3 times before all issues are fixed.

Startup Repair

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I have read several threads with similar problems and it seems that the "blue screen" of old Windows crashes has been replaced with the "black screen of death". Anyway, I'm trying to get an older HP running. I get the Windows splash screen then the above described "black screen". I get this in "safe mode", also. I'm starting to lean towards the hard drive and will start trying to find out what brand it is and go to their web site and see if they have a utility program to check it. If anyone has any suggestions, they will be appreciated...

It's running Windows XP Home with 128mg of ram; just a basic box, nothing special...Thanks in advance, dm

Answer:Has the "black screen" replaced the "blue screen"?

do you have the xp disk available?
[128 meg ram for xp is a little light]
post back

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I'm unable to write data into HKEY_CURRENT_USER from the REG.exe  when "Prevent Access to Registry editing tools" is enabled, I thought REG.exe is not regedit and for normal user, HKCU has read and write access.
I saw in many blogs that HKCU read write access will not be blocked. 
With the group policy enabled, we are unable to write data into HKCU. 
is there any workaround through reg.exe to access HKCU??

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I want ask a weird Question ... sorry if i post at wrong threads ...
when i open regedit , i suddenly delete the wrong registry i want to delete , and appear this message "Unable to Delete all specific values." is that mean that registry not deleted right? is that mean that registry is safe? not intentionally want delete that registry ... and afraid if that registry been deleted ...

Answer:Registry - "Unable to Delete all specific values."

Hello sle3pingz,

I moved your post here as a new thread since it had nothing to do with the tutorial you posted it in.

It depends on what you deleted (ex: key, value, data, etc...), but it usually means that say not all of the subkeys were deleted in a key you deleted if it was a key you deleted.

You could do a system restore using a restore point dated before you did this to restore the registry back to how it was when the restore point was created though.

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Hey all, My daughter in CA sent me her Dell Inspiron B120 (running XP Home I believe) with the C0000218 (Registry File Failure) message coming up at start-up. I had gone into this forum before and tried the steps outlined in this post: but was unsuccessful. Whether I start it in safe mode, normal mode, with the Win XP Home Reinstallation CD (SP1) in or out, it still goes to the blue error screen. Pressing "R" from the second the computer booted up never brought me to the Recovery Console screen so I was also unable to try that fix. Any help is greatly appreciated. I looked through various posts but none of them seemed to be as bad off as me.Thank you.JackEDIT: I pressed F12 at boot-up and was given an option of running various Diagnostic tests. I ran an extended test which passed in all fields except for 2 Read Tests which had errors that stated: "Uncorrectable Error on media is write protected. followed by 0F00:0244 and 0F00:1A44. It tried to read a bunch of block but failed. Not sure if this helps any.

Answer:Registry File Failure- CANNOT proceed past that point

BTT Anyone?

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Using Win 7 x64, Intel i7 965, Asus Rampage 2, 32gb memory, 2 Intel ssd running RAID 0, 2 Seagate 500gb drives RAID 1. Had the Seagate hard drives fail, but were under warranty and they replaced them. Do NOT have them on-line at present time. Have tried to re-install system (had upgrade DVD for Win 7), but was not able to get the system to recognize the DVD because I can't get to OS. Am unable to get the system to do anything. Have checked BIOS to make sure drives are RAID. Since hardware comes up and ssd's come up,and graphics seems to be ok, am unable to figure out problem. Any ideas, anybody?


Answer:Can't get past '"Starting Windows" screen

I'm assuming you had the two Intel SSD's RAID as your Win7 drive, and the two Seagates which failed were a Data RAID. So why do you need to reinstall the OS? Just reinstall the Seagates in a RAID if you want.

If the SSD's were not the OS RAID then why not? Install Win7 to them to get best performance.

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My laptop (Dell Inspiron 1501) was really slow so yesterday I restored it to the original factory settings and started a fresh. Everything seemed to be going ok until this morning when I've turned it on and it's not going past the welcome screen when trying to load Windows up? Any ideas how I can solve this?

Many thanks, Mark.

Answer:Vista, not going past "Welcome" screen when loading up?

Try safe booting, think its f8 key during system load.
Let us know how it works out.

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As stated in the title, my computer hangs at the "Starting Windows" screen.
I'm using an iMac 9.1, with a bootcamp partition on Windows 7. (I can't access my Mac OS X partition at all).
I don't have a Windows 7 Installation disk or any peripheral disks.

I left my computer on all night and when. I woke up the next morning only to find out my computer just had a BSOD. I force shut down my computer then it just hung at the "starting windows' screen. Im assuming its a driver problem, since I can log in using safe mode. Also startup repair doesnt work, it just gives my a black screen.

I've been working on this for 5 hours now, and i can't figure out a way to fix this problem. Reply ASAP

Answer:Can't go past "Starting Windows" screen.

If you can't access the mac OS and Windows is on the same hard drive - it makes me suspect that the HDD is fubar.

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hello everybody, i'm kinda new to the site. i found it while searching my problem on google. anyways, i have a compaq presario 2500 laptop with windows xp home edition sp1 installed. I had left my computer at the desktop screen to go do something and when I came back avast antivirus had come up with a message saying that one of my files was infected with a trojan. i believe the file was stored in the system or system32 folder. anyways, it had reccomended me to move the file to avast's "virus chest", so I did. and i went ahead and worked on my laptop as normal. then after shutting my computer down and starting it back up later in the day, i found that my laptop would not load any further than the blue "windows is starting up..." screen. i let it sit there for about 30 mins. so then i went to my desktop and started researching my problem on google. i tried going into safe mode, but it still gets stuck at the same screen. i tried the option for booting with the last good settings, and that didnt work. then I found an article on this site that reccomended doing an xp repair with xp install cd. i did that, step by step, and that still did not do the trick. it still hangs at the "windows is starting up..." screen, even in safe mode.

i'm getting a bad feeling that I am going to have to format the hd. There's alot of data on my laptop that I didn't have backed up, so I was wondering if you guys had any other ideas that I could t... Read more

Answer:cannot get past "windows is starting up..." screen

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I have an said laptop and it won't start at all anymore, I turn it on and I get the said logo screen then it goes to "starting windows" screen and freezes with like a fuzzy blue line on top of the screen. I used my recovery CD and tried all 3 reformatting options and nothing works, after all 3 it just restarted my laptop and it continued to have the same problem again. Starting to get really frustrated lol, anyone had this problem before?

Answer:cant get past "starting windows" screen

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Just like the title says. I had used my computer a few days ago and it worked fine then the next time I tried to start it up it would just take me to the Windows error recovery screen or start windows but would never load past the starting windows screen. The error recovery menu helped me none whatsoever. I also had not previously created a restore point so it's not possible to restore my system to and earlier date when it was working properly. To make matters worse I cannot seem to locate any of the discs/software that came with the computer. If possible I would just do a system format because that looks like my only option after trying numerous fixes. The problem is I have important documents and lots of family videos that are still on the hard drive that I had not backed up externally. I'm assuming something crashed and this is what is preventing my computer from starting up properly? If anyone could provide me with some sort of insight on how I could fix this big mess it would be greatly appreciated!

Answer:Cannot get past the "Starting Windows" screen, please help!!

win7 recovery environment->startup repair. Does it find any error (click view diagnostics results). 0x0 means no errors. Any errors?
win7 recovery environment->command prompt

dir c:
dir d:
dir e:
Now you know drive leter of OS drive in recovery environment. Assume it's E

chkdsk/f e:
Post results.

Can you boot in safe mode? If not, tell me exactly what's happening then

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Relevance 87.74%

I bought my laptop about 6 months ago, came with Windows 7 32Bit on it. Worked fine until this morning. I started it up, and it goes until the Starting Windows screen and freezes. I have tried numerous different things, system restore didn't work, F3 on startup and "Fix Errors" didn't work, messed with a bunch of the settings you get to from TAB/F3/F11 on startup, still nothing. It didn't come with a Windows 7 install CD, and I pretty much gave up on it so I went to do a system recovery and wipe everything fresh. I cannot even do it, because when I try to do system recovery, it still goes to the windows screen and freezes. I downloaded and burned an ISO file to boot off of, which works for a second, then straight back to the windows screen and freezes.
I can still start up in safe mode, in fact I am writing this from safe mode right now. Is there anything to do? Please help...and thank you in advance.

Answer:Help Please! Cannot get past "Starting Windows" Screen.

boot into safe mode,press f8, try" boot to last know good config" or if that doesn't work, try booting to an older restore point from safe mode. the way to do this when in safe mode: run/cmd/rstrui.exe. this has worked for me.

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Windows 8 pc is coming up to the last user logged on (with an e-mail login). I need to select a local user to loggin in with.

Answer:How to get past "last user" logged on screen.

Hello Baiter, and welcome to Eight Forums.

Usually, you could click on the back arrow button at the top right to then see the other users on the sign in screen.

If you like, you could use OPTION ONE in the tutorial below to always see all users on the sign in screen instead of the last user.

Sign in - Show All Users or Last User in Windows 8

Hope this helps,

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Relevance 87.33%


I am running vista home premium, updated with SP2, on a Fujitsu Siemens laptop (Amilo, with an Intel(R) Core(TM) Duo CPU T2350 @ 1.86GHz).

I have multiple standard users set up - one for each family member - and an 'admin' account.

I have recently moved from dial up (available only through my personal account) to broadband. This is currently accessed through LAN 2, via ethernet into the broadband modem.

(The wireless router will be installed soon, when I have upgraded my wireless adaptor card)

For the first time, all accounts have internet access.

Ie7 (with no additional plug ins that I know of) runs fine in my account ('tim', and 'admin') - I have been using it without any problem all week, but not in the other accounts. There has been some periods where it has been fine for a few minutes, accessing the MSN home page, google, the bbc website etc, then suddenly attempts to connect to any site will result in a '404 page not found error'; a 'Unable to display website' message or a 'bad internet request error'.

I have:
- Compared as many 'connection'/'browser' settings as possible between the accounts
- Tried rebooting (laptop, modem etc)
- logged off and back in, checked no other activity/programs/users running etc.
- Searched the official MS support pages
- recreated the users
- run 'diagnose problem' - which always fails to detect a problem

I have not managed to improve the situation.

Have you come across this problem before, or go... Read more

Answer:ie7 failure for some users "Unable to display website"

Interestingly, the problem goes away completely if I switch off Parental controls.

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Relevance 86.1%


"Hide file extensions for known file types" option which is available in all windows versions under Tools->Folder Options->View.

I was wondering does this have a corresponding registry value. If so could someone please post it.

I have had a look and cant seem to find it.

Answer:"Hide file extensions for known file types" registry value

Ya i knew that method.

but actually i want to enable viewing of extensions on all files on a protected system.

I am on a computer in college and the option i mention above is not available but the regedit program is available. I want to enable viewing the extensions on all files without having to go through each one individually.

This may not be possible but i just want to know if it is.

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Relevance 86.1%

Hi! Last night, while playing a game, my computer froze then turned off. When I tried to turn it back on, it seemed to come up normally with the hp invent screen, then the F2 screen...except, when I hit F2, I was taken to a screen that started off with "We apologize for the inconvenience, but Windows was unable to start up normally..." The options listed are to start up in safe mode, safe mode with networking, safe mode with command prompt, last known good configuration, or start up windows normally. No matter which one I select, I am taken back to the original hp invent screen, then the F2 screen,'s a never ending cycle and I am getting nowhere!
Does anyone have any ideas that might help me?

Answer:Can't get past "sorry for the inconvenience" screen

The System partition is damaged so you need to perform a XP Repair, for details see:

Checkout the section titled: XP Repair install

Good luck and Happy New Year.

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Relevance 86.1%

I could sure use some help, been trying to upgrade my wife's computer from XP pro to win. 7 home prem. 64 bit. I am on my 3rd install, the 1st two times it was user error (my fault) that created the problem, this 3rd time I was much more careful but something is just not right.

Problem - after I sign in with "password" I get to the "welcome" screen and the small circle just spins forever.

I have done a lot of research and found a lot of possible fixes but nothing works.

This is a custom built system (by me) and worked perfectly with XP Pro, I recently did the same conversion on my computer system and had NO problems, I am using "OEM" install disks purchased from the Egg.

HDD - (120GB Seagate)
Power Supply - 500w antec
RAM - (Corsair 2GB DDR2 XMS PC2 6400)
CPU - Intel core2duo 6300 OC'D to 2.10mhz

Tested HDD with Crystaldiskinfo w/ HDD Smart Monitoring - no problem
Tested RAM with Windows built in RAM test (2 passes) -no problem

I have run:
Avast - boot scan, smart scan, full scan - all OK
Disk Ck. -OK
Malwarebytes - OK
Reinstalled GeForce driver
Root Kit scan w/Spybot - OK
Defraged HDD
Crap Cleaner

The system WILL boot fine in "safe mode"

Most drivers are from "manufacturer" not just M$ generic

I have tried tracking down "error" info from "event viewer" not much help, did try a couple of "fixes" to no avail.

I am not opposed to "reinstalling" again but if there is a ... Read more

Answer:Will not boot past "welcome" screen

How did you get so many programs right after a clean install?
Did you install all Windows updates?
Spybot years ago was a great program. Haven't heard anything good about it in 5 years.
What is Key Scrambler?
The way to get most drivers when installing Windows 7 is let Windows 7 install the drivers and then check Device Manager for problems.

Check and see how much free space you have on your 80 gb drive.

Better yet read through this Tutorial by Greg. Their is lots of good information so take your time.

Clean Reinstall - Factory OEM Windows 7

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Relevance 85.69%

I'd like to back up (and be able to restore upon win7 reinstall) all my heavily-customised Indexing Options settings.

e.g. I have VERY customised list of file types that I have ticked in the Advanced Options, to the "Index Properties and File Contents" type instead of just "Properties" - which is kind of essential for *really* properly searching my computer and my documents. Like publisher files, have text in them that I really need to be able to find, and by default PUB is set to Properties I have many file types like this ticked to actually be properly indexed.

And what a pain it would be to have to manually go through and tick every one upon system reinstall (not to mention, remember/note down what ones that i ticked, beforehand!).

Are the settings stored somewhere in the registry? In some system file inside windows/USER folder?

Let's hunt down for where it's stored. Nothing in windows can't be backed up.


Answer:How to back up the "Indexing Options" settings? [registry/system file?

Hello there. This should help you.

1. Please click the Windows Pearl (Start button), type "Indexing options" without quotation marks, and press Enter.
2. Click "Modify" button to modify Indexed Locations, for default locations after a clean installation is followings:

Offline Files, Start Menu and Users.

And you could uncheck the selects.

3. Click Advanced button, in the "Index Settings tab", click "Rebuild" to rest the index.

You may also click "Troubleshoot search and indexing" for a troubleshooting wizard.


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Relevance 85.69%

Hey folks,

My first post on here but I'm in serious trouble. I got a "new" (to me anyway) desktop running XP today and found the audio hardware wasn't working. So I pillaged an old machine for its sound card, and inserted that onto the motherboard. Also connected the Aux and CD lines to the top of the daughterboard.

Since then, to my horror, the machine has failed to boot. All plugged in, keyboard working, screen on and being used on another box for this very post. All I get now is the usual chirps from the internal soundcard followed by a few very low notes, definitely depressing so I guess they're suggesting something's failed. There's no further action from the CPU, the fan still works, but there is no screen output whatever.

Have I fried the motherboard without realising?!

Also, ironically, the last failure tone was delivered by my speakers through the originally non-responsive audio hardware!

I'd love a bit of help on this one, because my knowledge of computers' insidey bits is pretty poor.

Many thanks,


Answer:Desktop boot problem after sound card "meddling"... just a "beep" failure tone.

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Relevance 85.28%

I'm trying to install an MSI-file and get the error message "Error reading from file. (Then location of file) Verify that the file exists and that you can access it." How do I fix this? Thanks.

Answer:File install failure "error reading from file"

Hello, an .msi is a windows installer package and there is usually an error number when something like this goes wrong. It would also help if you provided the path to the 'missing' file and the location of the original .msi.
The Cleaver

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Relevance 85.28%

My computer will not boot... I keep getting the "windows failed to start because the system registry file is missing or corrupt"...I've tried going in safemode, last known configuration, etc. I also just tried the Vista recovery disc (32-bit) and it still won't work... There is a lot of stuff on my laptop I need, does anyone know how I can fix this without having to lose all of my info stored on my computer??

Answer:"Windows failed to start because the system registry file is missing or corrupt"

Boot to the Vista CD and use the repair option(s)

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Relevance 85.28%

Monday morning- Screen pops up saying my laptop wasn't shut down right. That it had to run a test to shut it down normal- Test took about 3hrs to complete.
After test I could get on like normal then once I shut it it shut down and didn't get back on till later that night only to find I CAN"T get past the  Black screen of death- the black screen with the "_" in top left corner. I've restarted it a lot to see if it would just turn on like normal with no luck. I CAN"T press F8 without having it beep at me I can only get into F2 and F12 and that is it. I know my battery is crap has been because it won't charge. I also Sunday night uploaded from malware bites web page a free download refreash virus protection again. Because somehow it went missing a few weeks before I did find that night I had to big viruses that I did get taken care of which were both trojans. I did get onto a few times that night with having problems when trying to open the new window in a new tab- Fire Fox.- My mother also said her down stairs computer desk top was doing the same with google the day. So I'm wondering what is going on with everything. I've tried to get a email for tech support but no luck because they say that they don't do anything with my model number- which is only 2-3 yrs old. I've got a lot saved on the computer but can't get inside at all.
I need help getting something done I don't have any of the cds tha... Read more

Answer:Laptop 1545 won't start up past the Dell welcome page- Black screen with "_" blinking in top Left corner F8 won't work at all to restore or safe mode.

Hi Emilie2011,
Welcome to the Community, it could be an issue with the harddrive. I suggest you can start by running the Hardware diagnostics.
To run diagnostics press and hold down the "Fn" key (on the lower left hand bottom of the keyboard)  and turn on the system,it should ideally bring up screen showing Pre-Boot System Assessment.
Another way to run the diagnostics go to F12 screen,scroll down using the "up" and "down" arrow key,choose diagnostics  and press Enter.
If the diagnostics shows any error code/message please post it back.
Since your system is getting stuck on black screen with blinking cursor,you can also try to release flea power.
To release flea power disconnect the charger and remove the battery,press and hold down the power button for 30 seconds,reconnect the battery and charger.Turn on the system and see if it boots to Windows.
Hope this helps,
Thank You

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Relevance 85.28%

very play Registry settings or Permissions and computer broken........[[[[[XP MODEL S?M?LAR JOBS WORKS TRY]]]]]

play registry before... speed downloads and startup automatic TrustedInstaller.....
System reserved partition FORMAT before... speed downloads and startup automatic TrustedInstaller
now lower dowload speed and   Important a thing the trustedInstaller permission

how take registry current owner TrustedInstaller??
HKEY_LOCAL_MACH?NE AND HKEY_CLASSES_ROOT AND HKEY_USERS ALL,,delete TrustedInstaller and some CLS?D subkeys current owner TrustedInstaller available
how take registry TrustedInstaller?
win 7 64 bit ultimate

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Relevance 85.28%

Hi. On a new system that I have put together, I am having a strange problem with the registry. Everything will work fine for a while, but eventually and without apparent cause, I will boot up the computer and find that the file c:\winnt\system32\config\system is now 0 bytes in size. The system, of course, in unable to load. I tried reformatting the hard drive, but I had the problem again after a while. I am overclocking the FSB and my graphics card memory a little, but everything is otherwise quite stable and running cool, and I don't know if that could have an effect, anyway. Other than backing up my registry every thime I install something, does anyone have any ideas? I don't know if this could be a hardware problem, but my system consists of:

Athlon XP 1700 processor ([email protected])
Epox 8k3a mobo
256MB DDR 2700 RAM
VisionTek Geforce2 Ti card ([email protected]/500)
Maxtor d740x hard disk
Artec CDRW

Answer:Win2k deletes registry file "system"

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Relevance 84.87%

My laptop isn't starting, I get the blue screen with the following error message:

Stop: c0000218 {Registry File Failure}
The registry cannot load the hive (file): \SystemRoot\System32\Config\SOFTWARE or its log or alternate its is corrupt, absent, non writable

I've had a look through some related posts here and tried:
-starting using the last working configuration settings - No Effect
-starting in safe mode - No Effect
-booting from the original Windows XP CD and in the recovery console running the chkdsk /r command - currently 3hrs in and at 65% complete

Hopefully this will work, however if not I am going to try the manual steps guide written by poolboynatur (

My questions are:
1)I don't know if my Windows XP Home edition is OEM Installed, if it is will this stop me being able to perform the manual steps in the guide?
2)Will following the manual steps to recover route delete any of my personal files/folders/pics?
3)I'm concerned about all my personal files/folders/pics etc being deleted or overwritten, obviously I can't start my laptop to access them now to perform a backup to external hard drive, is there a way of performing a back up before I do any of the manual steps to recover?

Thanks in advance

Answer:Error Message "STOP: C0000218 (Reg File Failure)....."
A necessary Registry hive file couldn’t be loaded. The file may be corrupt or missing (requiring either an Emergency Repair Disk or a Windows reinstallation). The Registry files may have been corrupted because of hard disk corruption or some other hardware problem. A driver may have corrupted the Registry data while loading into memory, or the memory where the Registry is loading may have a parity error (turn off the external cache and check the physical RAM).

0xC0000218: UNKNOWN_HARD_ERROR {KB 156640} Win NT, Win 2000

How to Recover from a Corrupted Registry that Prevents Windows XP from Starting {KB 307545} Win XP (includes error messages that \WINDOWS \ SYSTEM32 \ CONFIG \ SYSTEM or \WINDOWS \ SYSTEM32 \ CONFIG \ SOFTWARE is missing)
How to Troubleshoot Registry Corruption Issues {KB 822705} WinNT 4.0, Win 2000, Win XP Pro, Server 2003 (computer will not restart due to corrupt Registry hive)

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Relevance 84.87%

I was copying (cut and paste) data from one external hard drive (a 250 GB IDE Maxtor in a Adaptec USB enclosure) to another external (a 400 GB IDE Samsung in a Roswill USB enclosure). During the move. During this move, my Thinkpad T43p encountered a NMI Parity error, to which I'm still unsure what caused it, though I think it may have been my Dock II screwing stuff up. I did memtest 10 times over and my memory passed, so I am assuming its my Dock II. ANYWAYS...

So the NMI Parity error was a blue screen, and I restarted the computer. After the restart I noticed the Maxtor external hard drive was missing from my drive list, and in disk management it show as an uninitialized disk.

Okay, no biggie, I've dealt with this before. I tried using GetDataBack for NTFS, that failed to recover. Also failed were Active Partition recovery, Data Doctor Recovery, File Recovery, Restorer 2000, TestDisk, and ZAR.

I'm guessing my Master File Table is trashed and I can't recover it.

Does anyone have any ideas?

Answer:"Hard Drive Catastrophic Failure" or "The night is darkest before dawn"

Zar should have recovered it (if the data is recoverable)
Also (you may already realize this now) in future Copy and paste

More recovery tools here

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Relevance 84.87%

Hello, TSG!

Just yesterday I was using the computer normally until I got a Blue Screen. Getting a blue screen is usually something normal that occurs to my every so often, so I didn't mind it and rebooted the computer normally. However, I got two more blue screens within the next hour. The 3rd time rebooting, my computer starts to act strange as if it had a virus. Upon powering up the monitor would just display a black screen with two lines about something --- which I don't remember, sorry --- and stayed like that unless I plugged out the power cord or held on the power button to shut down. Then when after a few tries it boots and displays a message "Floppy Disk Failure" and "Drive 1 not found: Serial ATA, SATA-1" (and the same message for Drives 2 and 3) show up. Also it asks me to continue loading by pressing the F1 Key.

When Windows loads the first time, it displays a message saying a bunch of hardware has just been installed and ready for use. Also, my internal clock resetted itself back to Monday, November 07, 2005 (Which, if I recall, is the date when I got the computer) and my speakers do not work.

TL;DR Version
3 blue screens within a short time
Floppy disk fail
Drivers 1-3 not found: Serial ATA, SATA-1-3

Anyway, I browsed through Google but I haven't seen anyone with both problems. I disabled my Floppy Disk Drive and that message doesn't show up anymore, but the others do and my computer still isn't fixed. I ran a vir... Read more

Answer:Solved: "Floppy Disk Failure" and "Drive 1 not found" problem

9 more replies
Relevance 84.46%

I'm currently using Windows XP Pro Corporate SP2 on my problem computer and an hour ago I was struck with this problem.

It started when I downloaded the AOL 9.0 client and signed in with my account. I thought the AOL Welcome page was loading, and loading, and loading, until I realized that it had been frozen (my first clue was my music playing in Winamp in the background was stalling and resuming, as well as my cursor). I tried the good-old Control-Alt-Delete, yet nothing happened. Everything became unresponsive except for the cursor for a good ten minutes before I'd had enough and pressed the damn restart button on my computer.

Windows didn't like this move at all, apparently, since I saw a line of vertical dashes appear across the lower portion of my screen, and moments later, this message:

Windows could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM

You can attempt to repair this file by starting Windows Setup (blah blah blah, etc.)

Unfortunately for me, I had misplaced the setup CD-ROM that the error was suggesting I use. 2+ years ago.

I built this computer myself, so I can't simply call up the manufacturer and request some recovery CD's so I can get into the Recovery Console.

A friend of mine left a burned CD at my house which included his Windows XP Home OS, I thought, so I tried to get to the RC from that disc. This is when I discovered that the disc wouldn't boot and I couldn't g... Read more

Answer:Failure to boot! "Missing or corrupt file"! Help!

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Relevance 84.46%

so every time i boot the computer i get that good ol' blue screen of death right where windows should open to my desktop.. instead it says "welcome" with the light blue background.. the screen goes black and then comes back with the blue screen.. the message on the screen says:
stop: 0x0000007a (0xe16dac70, 0xc0000185, 0xbf985c66, 0x20e18860)
win32k.sys - address bf985c66 base at bf800000, datestamp 41107f7a
beginning dump of physical memory dumping physical memory to disk: and counts up to 100 then the computer restarts.

i was able to get into safe mode to try a system restore but when the computer restarted it never finished the install (it actually gave me the confirmation that the restore was successful while i was doing a repair install later on)
i have tried going through the windows install disc repair utility and doing a chkdsk /p and a chkdsk /r upon doing /r it froze at 53 percent and did not move (i left it for a good 4 hours the first time before restarting it.. and then over night the second time.. and both times it never passed 53 percent.

after this i tried doing a repair installation of windows.. it completed the installation fine and then restarted the computer and tried to load windows (it got to the black screen windows logo "please wait screen" and then went to black and froze) i restarted the computer and it looked like all was well but upon getting to the light blue welcome screen it blinked and went to the blue screen a... Read more

Answer:windows blue screen and restart after light blue "welcome" screen

See if these links help.

1 more replies
Relevance 84.46%

Right, so my 8 year old laptop is refusing to start up. Every time I try, I get a BSOD with the message


Stop: c0000218 {Registry File Failure} The registry cannot load the hive (file): \SystemRoot\System32\Config\SOFTWARE or its log or alternate

I've tried to boot from my installation disk but it won't let me - it goes straight to the BSOD. Any fixes to this at all?

Answer:"Registry cannot load Hive File..."

Hi OG, The only thing that comes to my mind is that changing the boot order to allow the computer to boot the CD rom drive first might let you boot from the XP disk. It seems like whats happening is that either your hard drive has gone bad or windows is in such a state that C: can't even load boot.ini. That said changing the boot order should allow the CD to boot and you should be able to go from there. Try powering the computer on and immediately pressing the F2, F8, F12, or Del key which ever key your particular computer uses to enter the bios. If you are able to get into the Bios use the arrow keys to navigate to the boot order and then change it to boot form the CD rom drive first. Make sure you save the settings and turn off the computer. Then place your CD in the drive and hit the power button. Hopefully that will get you to where you need to go to correct the problem with the XP disk. I hope that helps. Let me know if I can help further.


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Relevance 84.05%

I have been getting the BSOD since a few weeks and found out by trial and error that a USB-hub is causing the problem. Whenever I disconnect the hub before I shut off the computer I do not get the blue screen.
Yesterday I also got a BSOD that mentioned driver power state failure. After I had de-installed Ubuntu 10.04 (I wanted to see what people are talking about but did not really like it) that problem did not show up again, although I do not know if that is just coincidence.

I have enclosed the dump files as per your instructions and hope that somebody will be able to help me.
Thank you.

Answer:BSOD with "usbhub.sys" and "driver power state failure"


It does look as if your USB drivers are causing the issue.

Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Wed Apr 28 03:41:32.255 2010 (GMT-4)
System Uptime: 0 days 0:31:47.502
BugCheck 1000007E, {c0000005, 9482319c, ad39bb40, ad39b720}
*** WARNING: Unable to verify timestamp for libusb0.sys
*** ERROR: Module load completed but symbols could not be loaded for libusb0.sys
Probably caused by : libusb0.sys ( libusb0+428c )
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon May 10 03:46:15.009 2010 (GMT-4)
System Uptime: 0 days 0:00:15.272
BugCheck 124, {0, 8752f544, 0, 0}
Probably caused by : hardware
BUGCHECK_STR: 0x124_GenuineIntel
Built by: 7600.16539.x86fre.win7_gdr.100226-1909
Debug session time: Mon May 10 05:22:31.146 2010 (GMT-4)
System Uptime: 0 days 0:02:23.393
BugCheck 1000007E, {c0000005, 9444b19c, adb53b40, adb53720}
*** WARNING: Unable to verify timestamp for libusb0.sys
*** ERROR: Module load completed but symbols could not be loaded for libusb0.sys
Probably caused by : libusb0.sys ( libusb0+428c )
Built by: 7600.16... Read more

5 more replies
Relevance 84.05%

Install win7 x64 (ultimate) runs fine. After about a week, this error appears in when starting task scheduler.I know something is wrong because of scheduled task will not run, so I check task scheduler and get this error.So, I check the registry entries for scheduled tasks and make them match the %systemroot%\system32\tasks folder.The error goes away.... BUT  and this is what no one else checks, go ahead and click "display all running tasks".Good luck!  "Task Scheduler cannot access Task Scheduler"...  ie. media center will no longer wake up and record shows..defrag will not run.. nothing scheduled.  In some test installs, the machine will no longer go to sleep!!.(and yes.. I tried uninstall MCE and Reinstalling it along with any other apps)Task scheduler is still broken and will not function.  You can add a new task, but the normal required system tasks no longer exist. So Win7 is broke!!   Just becaues the Task {0} error is gone doesn't prove anything!After dealing with this for about 2 months straight I'm about to send Balmer screen shots of the damn error messages and ask why there are no answers for this or why is task scheduler locked out to to the local admin. Why are there not verbose debugging tools available so I can try and find out exactly what it happening?You see, I'm 99% sure something in windows is doing this and corrupting itself. It's not a external program.How do I know?? because in many of my test... Read more

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Relevance 83.64%

Okay so I've been running a Windows Vista since 2008 and all was fine until around Summer 2010. I came home, was told to update McAfee, so I did. Upon that update, my screen began to "blow up" into a popcorn type screen, and if audio were to be playing it would freeze the audio in the sound, a repeated sound.​
So I uninstalled McAfee and it seemed to solve the problem. But playing YouTube would cause it to go boom again. So after about a year, I contacted DELL who seemed to fix the issue by updating my graphics card. The issue was fixed for a good 24 hours and now it does it again.​
Expect the popcorn/repeating sound lasts for a minute, and then goes to the BSOD and gives me Physical Memory Dump and counts to 100%. It does this if I play a YouTube video, go to a flash site, etc. Sometimes it'll just do it cause it can. Also, I cannot log onto my computer before 11AM or it "blows up" automatically.​
I usually run: Internet Explorer, MSN Windows Live Messenger, iTunes, Adobe Photoshop CS2, and sometimes Microsoft Word. I have considered updating to Windows 7 to see if it fixes the issue. I have 4GB Memory, and someone else from Dell said a memory upgrade would do. But I am so lost at what to do, and don't have the money to lavishly spend on fixing the computer. I have pictures of the popcorn screen and have turned off the automatic restart.

Also, my computer told me this morning it had an issue for lisencing and I feel th... Read more

Answer:{PLEASE HELP!} Physical Memory Dump + Blue Screen Of Death + "Blow Up" Screen

16 more replies
Relevance 83.23%

Sometimes I am unable to expand a video to full screen. When I hit the full screen command in the lower right of the video, it just "shakes" the video, but refuses to expand the screen. I suspect it may be something with the Adobe FP, but what?

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Relevance 83.23%

Sometimes I am unable to expand a video to full screen. When I hit the full screen command in the lower right of the video, it just "shakes" the video, but refuses to expand the screen. I suspect it may be something with the Adobe FP, but what?

More replies
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OK fellow "computer-holics", here's a difficult one for ya. I have a user who e-mailed me the following:

"Ever since I downloaded Crystal Graphics' "PowerPlugs v 1.2" (powerpoint plugin software I purchased which allows for 3D motion graphics on slides), Microsoft Powerpoint won't allow me to access "Slide Color Scheme" or "Apply Design Template" from the format menu...."

I've tried completely removing Office, and re-installing it, but to no avail. I have yet to find an uninstaller for the "PowerPlugs" software, so I haven't tried that yet. (I wan't to save that as a "last-resort" anyway....even when I DO find an uninstaller). Does anyone know anything about the PowerPlugs software that could help out in this situation? Thanks in advance for any help.

Answer:Unable to access "Slide Color Scheme" or "Apply Design Template" in Powerpoint

I can only suggest that you use this form to contact the vendor of PowerPlugs:

Whether you purchased it or not, it should certainly allow PowerPoint to continue to work.

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Trying to fix my friend's laptop. She claims she was watching a youtube video and all of th sudden the computer started acting up and so she rebooted the computer and now it won't boot past the xp logon scren. Comes up with the error: "data execution prevention; userini logon application" with the only option of close message. windows does not contiue to boot and just sits there. I have tried to boot into safe mode but it only gives the option of booting into normal xp media center. tried last known good config and same results. any ideas?

acer aspire 3050-1594
AMD Sempron 3400+
xp media center

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I'm really sorry if this is posted in the wrong place etc. as I am new here.
I wanted to make this post because I used this site for Ideas and understanding of my issue which I've now fixed although I couldn't find the exact problem on this site so I felt it was sensible to post here in case someone else runs in to a similar issue.

Ok so what happened was:
I have a laptop (Asus N55sl) pre installed with windows 7 home premium. Microsoft was pestering me to upgrade to windows ten so I figured I'd generally refresh my pc and upgrade and make it run better. I archived all my files etc on to external hard drives and then deleted all my pictures etc off the machine, defragmented, anti-malware scanned etc to get it running as well as possible on windows 7. I then let it upgrade to windows 10 via the microsoft tutorial on their website.
It installed ok but laptop was still running slowly and had a persistent white screen boot up issue that made boot up take about a minute longer.
I often came across the "reset PC " option "if your pc isnt running well, resetting it might help" . Since i had removed all my files anyway I figured I'd give it a bash.
Something went wrong though and it powered off after running reset with a black screen. I gave it a while in case it was restarting but I realised eventually that it wasnt turning back on. I powered on laptop and an error came up saying windows isnt installed correctly. After a few restarts, I did it, it sor... Read more

Answer:Windows 10 "Reset P "failure. Log in screen w/no users

Hello Sydnyrb,

Thanks for your summary! We have seen quite a few reports of people having boot issues because their partitions are incorrect or because they have installed W10 on a new SSD and the boot manager gets left behind on the old disk partitions.

Your clean install was the right way to do it and included a wipe of all the partitions so that you started with a fresh installation and no residue from a previous OS. I think this will work well for you.

Let us know if you need any help in the future, we may be able to save a few hours of phone calls!

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I have a box in the center of my screen:

"Logon process has failed to create the security options dialog." (titlebar)
"Failure - Security Options" (message area)

There is an "ok" button in the box. I have an arrow and can move it. Otherwise, the screen is solid black - no desktop, no taskbar.

What I was doing:

I was prompted to restart after updating pc tools firewall from v.2 to v.4

Restart was normal. Desktop looked fine.
I waited for the typical new firewall type things (notifications, permissions, etc).

A few moments later, a horizontal yellow bar appeared just above the system tray (like a window with only the titlebar and no text).

After about 5 minutes of nothing (by me or the computer), I double clicked the firewall icon in the tray.

Right clicked the same icon.

Right clicked the taskbar - Clicked task manager.

Clicked: start > programs > "pc tools" folder
When I clicked the folder icon the cursor changed from an arrow to "working" and stayed that way - the folder did not open.

5-10 minutes later: cursor was still a clock/working and I could not click anything. The yellow bar was still there. The start menu still open.

On the keyboard, I pressed the windows key.

I went to the power button. Press and release.

Press and release again.

Press and hold.

Again, the restart seemed... Read more

Answer:"failure - security options" box on a black screen

Hi Michele, welcome to TSF..

have you tried uninstalling the software from your computer? A clean install of PC Tools firewall may help??

Also, I have seen this problem on other forums and one possible fix is to disable Windows Defender if it is currently enabled.

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I use a Compaq CQ40 Notebook PC running Vista Home Basic SP2; 32Bit operating system; processor AMD Sempron; SI-42; 2,10 GHz.

Living in a quite remote area seeing a technician is not so easy. This machine has given me a little difficulty from time to time, but it has recently been quite stable.

Except that when I click on the ' X ' in the top R corner to close a window, sometimes it will not work, unless I click on it many times. Then the screen goes grey, and a message comes that saya that the programme is not working properly (as if I needed being informed of this). Then after several seconds it usually clears down okay, back to my desktop. Only rarely is any other ' X ' need to click on, giving me this trouble. Otherwise the machine works just fine. I use it not for graphics, pictures, games, or things like tweeter and such. Only eMail, word-processing with ord 200o only no office, and researching airline and aircraft and aimple things like that. Nothing arcane or esoteric.

I have twice now taken this to technicians who tell me that they cannot find anything wrong with it. (It is always the case - you have a strange noise in your car, but it will not be heard when you take it to the mechanic) Their being unable to find anything wrong has not stopped them from charging me for looking at it when I have left it with them for two days (one time).

Can anyone tell what I am doing wrong? Is this something that has happened to anyone else, or is it... Read more

Answer:Episodic failure of "X" to close page/screen

Im currently having that car problem, so I know what you mean.

I would conduct the following test and/or changes to try to diagnose and cure.

Try in safe mode and see if it happens (report back)
Try in clean boot and see if it happens.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Reset your browser. If it is IE, (Tools>internet options)advanced>reset). This removes the addons which will have to be replaced, but its very easy.
Try with anti virus and fire wall turned off. For test only. We dont want to spend extened time on the net without protection. If the problem is very sporadic, skip this for now.
Run a full updated anti virus scan
Download and run a full scan with malwarebytes.

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