Computer Support Forum

Solved: Loss of Help & Support and System Information

Question: Solved: Loss of Help & Support and System Information

I'm not sure when this problem occurred as these are services that I seldom use but I had reason to do so this morning and found I was unable to launch either service.

Yesterday I performed an upgrade re-installation of XP in an attempt to deal with some boot up and occasional BSOD issues I had been having that had eluded all other repair methods I had tried. I did this in a last ditch attempt to cure the problems before committing to a laborious clean install.

I do not know if the loss of these services pre-dates the re-installation. The boot up issues were resolved by the re-installation. I have had 2 BSOD crashes since the re-installation though whilst I was trying to solve the problem

I have searched for solutions to this problem and have so far:

performed a complete rebuild of help center
run Windows File Protection to verify and replace protected files

None of these have solved the issue.

As an aside - I doubt this is relevant - I have also been suffering from an unusual issue with the volume being constantly zeroed (not muted - the slider is set to zero) every time that I reboot. This requires me to reset the system volume to desired levels every time I reboot and is frustrating, but hardly life changing. I have looked through all options on my sound card and in Windows Sound and Audio Devices and can't find a reason as to why this would happen.

I don't think the issue is malware related. I run Avast Professional, Adaware SE, Spybot S&D, Spyware Blaster, Preempt, Look n Stop Firewall.

Any suggestions much appreciated. Whilst I await answers I'm going to go through a selective boot procedure and see if I can get the services to work in safe mode.


Relevance 100%
Preferred Solution: Solved: Loss of Help & Support and System Information

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Solved: Loss of Help & Support and System Information

I have solved the issue. Shortly after I posted this (using Firefox) I realised that IE7 was also not launching. I uninstalled IE7, then re-installed IE8. This seems to have cured the Help Center issues. All that for a piece of software I almost never use and would rather wasn't on my system!

I still have the irritating volume issue, so I'll re-post that as a separate problem and mark this thread solved. Thanks for reading!

1 more replies
Relevance 78.72%

I run WinXP Pro SP2, and when I initiate the following sequence:
Start -> All Programs -> Accessories -> System Tools -> System Information
the Help and Support Center Window comes up.
This also happens with Start -> Run -> msinfo32

Does anyone know how to correct this?

-- Tom

Answer:Solved: System Information -> Help and Support?

12 more replies
Relevance 77.08%

When I go to System Information in my Accessories>System tools folder, then when I open System Information, I get the Help and Support Center. So it's like the System Information Program was replaced by the Help and Support Center program. Why?

This never occured before.


Answer:Solved: System Information replaced by Help and Support Center

6 more replies
Relevance 66.42%


My help and support, and system information is not working anymore. When I click on those, nothing happens. There are no error messages, and simply nothing happens. I don't know when this error has occurred because I don't use those features often but it may have been a long back time since those problems occurred.I tried to look for it online but nothing has worked. My CD/RW is also not working even though windows recognizes it and it shows up in my computer. I wonder if they are all a related problem.

Any help would be great!

My specs are: Win XP Pro OEM SP3, intel pentium D 3 Ghz.
am running AVG free 9 and updated everyday
Spybot S&D (updated)

Answer:Help&support and system information not working

11 more replies
Relevance 66.42%

Tried to access system information from xp accessories and got report "windows cannot open help and support because a system service is not running. To fix this problem, start the service named "help and support." We then go around in circles with same notice the result. Could this be from the recent upgrade that p.c. advisor e mailed recently. Have to admit don't use sytem information or help much.

Answer:system information not accessible help and support

Start, Run, type in services.mscand click OK. Scroll down to Help and Support and double click it. Click the button to start it and change the startup type to Automatic.

2 more replies
Relevance 63.96%

I recently upgraded the system, earlier my memtest.exe was not working and "Support Information" in the System Properties was showing oem logo and support links with around the world support phone numbers. But after the upgrade my memtest.exe started working but the "Support Information" in the System Properties is not showing the desired help files anymore.
Link to image
Is there any way to fix it, I found the OEM support files in the C:\Windows\Help but "Support Information" in the System Properties is not indexed to it. Any way to edit the Help page that is presently poping up...? I request community advisor experts to look into this matter...
Moderator note: images totalling more than 50k converted to links per forum rules:  Lenovo Community Participation Rules

" When I think I can, then I mean I can "

Answer:Lenovo "Support Information" in the System Properties not showing OEM Help files

HiYou can have a look at this link which tells how to edit the oem info in windows 7 by editing the registry. Please do this on your own risk. the way, what did it show before upgrading?Regards

Ishaan Ideapad Y560(i3 330m), Hp Elitebook 8460p!(i5-2520M) Hp Pavilion n208tx(i5-4200u)If you think a post helped you, then you can give Kudos to the post by pressing the Star on the left of the post. If you think a post solved your problem, then mark it as a solution so that others having the same problem can refer to it.

3 more replies
Relevance 63.55%

I was wondering how to put my own Contact info in "Support Information" in the System Properties, if it is even possible.


Answer:[SOLVED] Support Information

Googled this up, tho I didn't try it.

Tweak-XP also makes it very easy.

2 more replies
Relevance 57.81%

So I am sitting here on my MacBook Pro which in my opinion does not have any wireless issues whatsoever, it works. I still own this ThinkPad with a garbage wireless card, and I feasted my eyes on an Intel 7260 but lo and behold, it isn't on the whitelist! Scouring eBay and Amazon I did find a FRU, but would the number of that FRU be the same on the Hardware list? Lets see, well I cannot even find it. All I get are Page Not Found errors which to me is a hilarious joke of Lenovo's support. What does this mean for me? Is my X230 at a very very unnecessary end of life? Should I like, fork out £1400 for an "upgraded" model that probably won't fix most of my problems? My problems is money and saving money. Should i now look elsewhere? No, because I'd rather keep my money to actually FIX my current laptop's problems (the N2200 is a garbage card and would like to replace it with something that's up to date to todays technology but that isn't happening by the sounds of it) I am frustrated with my current laptop's problems and it's having a large effect on my studies. And possibly you can also lose customers by inadequate non-existent support and failure to give us the freedom to actually let us upgrade for those who do. For those who don't, more like.

______________________________________________________Owner of: ThinkPad SL510, X131e, X230 (not fond of)Other systems: MSI GT640, Sony Vaio PCG 709K, Dell Latitude D430,

... Read more

Answer:Lack of X230 information on Lenovo Support, where's my old support?

GLaDOSPulse wrote:
All I get are Page Not Found errors which to me is a hilarious joke of Lenovo's support.

Seems to work for me...
System service parts: click here!
X230 FRU: click me!

1 more replies
Relevance 56.58%

I'm using XP Pro.

I've gone to START/ Programs/Accessories/System Tools....5 times now and can't get System Information to show up.

What can be the problem?

Answer:[Solved] Why won't System Tools/System Information come up?

12 more replies
Relevance 56.17%

I wanted to go to system information to look at my specs and parts for upgrades, but whenever I click to it I get the windows help and support center like I pressed F1 or something. Did I miss a memo or somethinng? What could have gotten rid of it?

Edit: Nevermind, I was stupid and didn't search before posting. Problem solved.

Answer:Solved: System Information Gone

I've edited the title. In the future please be careful of your language.

Glad you got the problem sorted out.

1 more replies
Relevance 56.17%

I have just got a new PC, i have installed XP Home and everything is working ok apart that I cannot get any sound from my speakers. Also when I check in the above I cannot get any info about my graphics card, it is just blank. Is there any other way that I can found out what Soundcard and graphics card that I have installed, thanks, Dojo

Answer:Solved: System Information

12 more replies
Relevance 56.17%

I have xp sp2 installed and I can't access the system information area of my computer. When I click on all programs-accessories-system tools-system info, nothing really happens. The hourglass appears for a second or so, but that's all.
I have also tried to use the start-run msinfo32.exe but nothing!!! What should I do to correct this?

Answer:Solved: System Information

14 more replies
Relevance 56.17%

Where's the best place to find out all my system information? I.E. processor speed, size of hard drive, RAM, graphics card etc. Tried Control panel>system but it only the RAM and processor. Where do I find information on the whole system?


Answer:Solved: System information

Try Everest:

3 more replies
Relevance 56.17%

I wanted to access my System Information to look over what I should upgrade, but when I try to launch System Information from the Start Menu it gives me the stupid Microsoft Help and Support center as though I pressed F1 at my desktop or something.

Answer:Solved: System Information

7 more replies
Relevance 56.17%

I can't get the system information to work via start-programs-accessories-system tools- system information or through Works-help-system information.
How do I fix this?

Answer:Solved: System Information

16 more replies
Relevance 56.17%

hi VoGtried a solution by pc magazine but what they suggested to do was already done . could tell me where i can get msinfo32.exe i think that may be the problem i tried run and put msinfo in the box but it could 'nt find the filethanks chippy

Answer:still not solved system information

is this any use to here

5 more replies
Relevance 56.17%

When any new update is issued in windows 10 any information that has been added to my calendar is deleted from date of installation backwards . All information after installation date remains, can anybody help with answer for this?

More replies
Relevance 56.17%

Sup, i'm new here, couldn't find the right catagory for my problem, so dont hate me for this.

My problem: Well, I have two actually. The first is basically when I open my Task Manager function, it doesnt show the tabs (processes, cpu memory etc) it doesnt show that, just all of my current processes.

Now the second problem is when I click on the system > general tab to find my computer specs, it only shows how much RAM I have, not my processor, vid card and all that jazz.
Heres an image to give an idea of wtf im talkin about here

Yea yea I know my computer sucks, but usually I wouldn't give a crap about this, but the reason why im askin you guys about this is because my dad wants me to write down EVERYTHING about my computer so he can tally up the costs for an upgrade etc... So if you can help, great. Thanks?
Microsoft Windows XP
Home Edition
Version 2002
Service pack 2

The last test i've ran was by AVG Free Edition at 10:30AM 3/13/2008 nothing out of the ordinary.

Answer:Loss of computer information

16 more replies
Relevance 56.17%

When any new update is issued in windows 10 any information that has been added to my calendar is deleted from date of installation backwards . All information after installation date remains, can anybody help with answer for this?

More replies
Relevance 55.35%

I know there is a folder on my computer called System Volume Information which allows you to restore files from a previous state.

How can I create a current backup, and delete the old restore points?

Answer:[SOLVED] System Volue Information

Hello Activeradio

To back up your system you can use the XP backup program which is free

Or a pay for program such as Acronis which is better

Restore Points
If you turn off System Restore all the Restore Points will be deleted.
Turn System Restore back on
Check that a new Restore Point has been created. If not, create one manually.

Or you can delete all Restore points except the most recent one
1.Click Start | Run.

2.In the Run box, type CLEANMGR

3.In the Select Drive dialog box, choose the partition where the restore points are located.

4.On the More Options page of the Disk Cleanup dialog box, click the Clean Up button.

This will delete all the restore points except the most recent one and free up space on your hard disk.


5 more replies
Relevance 55.35%

I ran a test at "Can U RUN IT?" to see if I met the requirements to run Call of Duty 4 Modern Warfare and I am a little confused by the results. It says I have 2 processors running and I only have a Pentium 4 3.4ghz socket 775, is this normal?

I run a ATI video card and the Catalyst Control Center has a system information button I clicked on and I see it lists 2 processors there, is this normal?

Answer:Solved: Confused about system information?

A P4 with HyperThreading will show up as two processors. The processor is one physical processor + 1 virtual processor = 2 processors.

2 more replies
Relevance 55.35%

Today I tried to access my System Information and came across a problem which said It could not access the Windows Management Instrumentation software.

Image below:

Can someone help me repair this since I really want this fixed.

Thanks, Hecta.

Answer:Solved: System Information: Cannot access WMI?

13 more replies
Relevance 55.35%

I had one of these (ADIA, I think it was called) and it was very useful in finding out the manufacter of obsure hardware so you could download the right driver.

I cant find that program for the life of me. Like I said I thought it was called ADIA but I could be wrong. If anyone knows where I can find this program or other programs that work like it I would be most greatful

Answer:Solved: Looking for a System information Program

Everest has taken over where Aida32 left off (no longer being produced). In fact, the gentleman who created Aida32 now works for Everest. Everest is basically Aida32 on speed. You can download it from the link below:

3 more replies
Relevance 55.35%

Hi guyz,

I am having trouble with opening system information window. When I click Start menu>> All Program files>>Accessories>>System tools>>System information, instead of system information window it opens Help and Support Window. I suspect virus/spyware in my computer. I scanned my computer with escan for viruses and spyware. And also tried to repair the computer with windows xp CD but still no luck. Any help would be greatly appreciated.

Bye for now guyz....

Answer:Solved: system information window...

6 more replies
Relevance 55.35%

Hi all,I downloaded AVG and Zone Alarm to give to a friend who has just got a computer. I wanted to install these for her before she went on the net.When copying these files to CD I got a message saying something like 'some information may be lost but the file won't be impaired???' Do you want to proceed. I am not sure of the exact wording.Could anyone be kind enough to tell me what info is lost and will the files still be OKThank youJW

Answer:Information loss when copying files?

Sounds more like the message that appears when copyin g NTFS to FAT file systems, CD uses a different file system again - as long as the original files were burned and verified, nothing to worry about.

4 more replies
Relevance 55.35%

I have a dell inspiron 13-7368 windows 10 with 8 gb RAM.
Lately I've been having problems with shut downs because apparently I do not have much memory left so it would suggest to shut down google chrome, photoshop, any software I would be currently using. Then suddenly while I was using photoshop it converted my resolution screen because of the 'lack' of memory. I checked my storage and I have 78 gbs left in my storage space. What's the problem as to why it keeps telling me to shut down apps due to lack of memory?

Answer:Shutdown to prevent loss of information

Are you confusing storage (hard drive space) with memory (RAM)?
How much RAM do you have in this system and is it all working? Reboot and immediately press F12. Look for option to run Diagnostics and run the memory tests. And run the hard drive tests too.
Do you have a hard drive or a solid state drive? If it's a hard drive, when was the last time you defragged it?

1 more replies
Relevance 55.35%

I use a spreadsheet for daily cash flow. I have noticed over the past few months that once or twice a week I am unable to balance the figures. It turns out that some of the amounts I entered up to 10 days previous have suddenly disappeared. How does this happen. I am a little manic about saving, so sure its not that. Any help appreciated.

More replies
Relevance 55.35%

Hello there!

I just don't understand - I had to do a system restore ('course I forgot for what reason) but when I booted up again I had lost a fair amount of disk space. Then XP kept hounding me to DL SP2, although when I did a "search" SP2 entries were all over the place. How can I get back my disk space? I only have a 40G Hard Drive and it truly was holding it's own at about 87%, now I'm down to 80% and still have to install Roxio again. I also used up a lot of space with the HP Photosmart software files. That's another forum! I also installed the SP2 again. I found a lot of folders with duplicate names of programs that I had. I don't know what to do at this point. I just got this computer and so far it hasn't given me any trouble except being a hog with the free space. Seems like I must have a lot of garbage files.

What to do?

I have a Gateway E3460 (think that's the model) with a 40G HD, Pentium 2Ghz processor, 512 RAM and Nividia Video.

Thanks so much for your help.


Answer:Solved: Loss of disk space when I do system restore

If you are sure you dont need to restore your system back .. turn off system restore and renable it .. I have mine set on 5% to save space

Then run a program like ccleaner to take out the trash so to speak

3 more replies
Relevance 54.94%

Hi, I cannot open msconfig on my computer!

Whenever I type in "msconfig" in the Run box, it says it cannot find it.

And whenever I open System Information, it says that I need to start the service "Help and Support", but in the Services, there is no "Help and Support". I use SIW now, but I still wanna know why it won't work.

Answer:Solved: Cannot open msconfig or System Information

11 more replies
Relevance 54.94%

As you can see from the attached image file, there is an annoying system information printed at the bottom of my desktop. I tried changing the backgrounds, but it didn't remove the system information. How can I remove it?

Answer:Solved: Annoying system information display
Set the value to 0.
Probably want to backup the registry before making changes.

2 more replies
Relevance 54.94%

Hi all,

I went to install a new video card (which hasn't worked out) that required me to install SP1a (I had SP1 in prior to this). I also updated the mobo chipset INF software as well as making my bios current. I was having some booting up problems with this card, which at one point had me enter my username and password before booting up. The old card is back in.

When trying to access System Information, I get the following:

Can't Collect Information

Failed connection to this computer. Check to see that the Winmgmt service is running.

The service is running. I've tried rebooting to see if it takes, but it hasn't to date. The session history has my computer name, Windows XP Professional and a third item, 1048032 as REMOVED. How do I go about restoring the information? Do I remove the SP1a install and revert to SP1?

Mike T.

Answer:Solved: Lost contents of System Information

At this point, you might consider a repair reinstallation.

There was no need whatsoever to install SP1a if you had SP1. SP1 contains the exact same thing as SP1a and includes the Java Virtual Machine. That is the only difference between them, so you actually "downgraded" by going to SP1a.

3 more replies
Relevance 54.94%

Occasionally when I hover over System Tray icons for information, the info box is displayed behind the Taskbar and is unreadable. What causes this and what is the resolution.

Answer:Solved: System Tray Hover Information

darthfur, It's a bug in XP that Microsoft never fixed. There are several solutions:

Taskbar - Tool Tips Hidden Behind the Task Bar: FIX

Go to Start/All Programs: Hover over any program listed, right click and select Sort by Name. Repeat once more. All done!

There are 3rd party programs at the many threads/links at the search link below.


3 more replies
Relevance 54.94%

I used to use Belarc Advisor but now it usually takes a minute to update and load. Is there anything faster to use?

Answer:Solved: What is the easiest way to check my system information

Here's one that's popular:

And another that's well liked:

3 more replies
Relevance 54.94%

How do I remove an infected entry in the system volume information?

Trojan startpage has been found by the online Symantec & PC-Cillin scans.

Here is the latest HJT 1.99 file, in case you are interested.
Logfile of HijackThis v1.99.0
Scan saved at 1:35:32 AM, on 01/23/2005
Platform: Windows 98 Gold (Win9x 4.10.1998)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\PROGRAM FILES\H... Read more

Answer:Solved: win 98 se; system volume information infected

7 more replies
Relevance 54.94%

I cannot see any sign of the System Volume Information folder in Explorer or any other file browser program I try.
It is not grayed out, it is not there. When I enter Tools, Folder Options, View, the Show hidden files and folders is selected. As a matter of fact, if I then select Do not show hidden files and folders, the next time I open View, it has gone back to Show hidden files and folders!
Even though hidden folders should therefore show, the SVI folder remains hidden.
I have examined my system by booting with BartPE XPE and there is the SVI folder with all the restore points, etc.
I am using XPPRO, NTFS.
Thanks in advance for any help.
Ken Gash

Answer:Solved: System Volume Information folder

10 more replies
Relevance 54.94%

This problem occured on a laptop, if that makes any difference...

Last night, right before I was about to go to bed, I decided to delete some unwanted/unused files. Everything was in the Recycling Bin, but upon selecting "Empty Recycle Bin," havoc broke loose. There were a few movie files and some partial information files, but nothing big (or at least I thought). The annoying fan spun its heart out and everything crashed within seconds. I left it be, assuming everything would be back to normal today. Obviously not. I cannot start up my laptop without at least one problem occuring. On the first attempt, it kept restarting every time it loaded the sign-on page. Eventually it overheated (or something) and crashed once again. Getting frustrated, I let it cool and came back not too long ago. I got the black screen saying Windows couldn't start properly and I had to start differently depending on what caused it (I started normally since I had no clue what happened). Everything was OK, but a few programs (especially AOL) wouldn't start since some file wasn't a proper Windows image. Of course, a few seconds later, everything went black. Now, everything continually starts in Safe Mode, but before I can do anything, everything crashes again.

The only reason I'm able to post this is because I'm at home with my slower pc.. I'm really confused and could use any and all suggestions as to what I should do (or what I did wrong). Thanks!

Answer:WinXP Continual Crash/Information Loss

It sounds like you may have accidentally damages some critical system files.

You need to run a repair of the operating system. If we knew which one we could advise better, all we know is that it will be NT or 2000 or XP.

Assuming XP, boot from your XP CD and choose the Repair option. You data is always at risk in any such operation, hopefully its backed up?

3 more replies
Relevance 54.94%

Hello all,

First things first, here are the specs:
OS: Windows 7 - CPU: Intel Core i3, 2330M, 2.2GHz - Memory: 4GB - HD: 500GB - Model: ASUS A54C

I've had this computer for 6 months. I initially had TrueCrypt encrypting the whole hard drive. The performance was incredibly slow, so 2 weeks ago, I decrypted the drive and completely restored (formatted) Windows, restoring the 2 original partitions. After the restoration, I re-installed Norton 360, Microsoft Office 2011, Google Chrome, Firefox and Spotify. I have not re-installed TrueCrypt.

The computer is still painfully slow. It often crashes when performing simple tasks like web browsing. I am constantly reciving the following error message:

Close programs to prevent information loss.

Your computer is low on memory. Save your files and close these programs:

Desktop Windows Manager
Asus Live Update

I'd appreciate any advice.



Answer:Close programs to prevent information loss

Welcome to Sevenforums, Squideyes

Instead of filling all your specs in OS section, insert them in their respective sections.

4 more replies
Relevance 54.53%

Hello All:

Lately I have been encountering intermittent video signal loss and at the same time the system hangs. (Control-Alt-Delete does nothing) The only way out of it is a hard boot. Sometimes the hard boot will not work either. When you push and hold the power button, it will turn off and then turn back on immediately without "re-pushing" the power button and the system is still hung. During those times I end up unplugging the power supply and plugging it back in to start fresh.

The video signal loss and hang occurs at different times. Sometimes it is right after login, other times it can be while browsing the internet, other times while in the middle of a Flight Simulator X game. There seems to be no correlation to amount of memory usage.

I recently upgraded from my integrated ATI Radeon X200 video to ATI Radeon HD 2400 Pro PCIe video card. Shortly afterward I found that my Integrated LAN was fried. I have since replaced it with a LAN card. The video signal loss was occurring prior to the video card replacement.

Any thoughts as to my possible problems would be appreciated.

Possible sources I have thought of are:
under-powered power supply
failing motherboard
faulty video card (doubtful)

Gateway 827GM
AMD Athlon 64 3500+
Windows XP Media Center Edition 2002 SP3
2.5 GB RAM
ATI Radeon HD 2400 Pro Video Card
Bestec 300 Watt Power Supply

Answer:Solved: Intermittent Video Signal Loss and System Hang

12 more replies
Relevance 54.12%

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3325 Mb
Graphics Card: NVIDIA GeForce 9500 GT, 1024 Mb
Hard Drives: C: Total - 299999 MB, Free - 6232 MB; D: Total - 170935 MB, Free - 8330 MB;
Motherboard: Gigabyte Technology Co., Ltd., P31-ES3G, x.x,
Antivirus: AVG Internet Security 2011, Disabled

Answer:Solved: Is my system support 64bit operatic system?

6 more replies
Relevance 54.12%

So, I was running SpaceSniffer, an application that scans my hard drive and displays where the most memory is being used up, and I found something extremely interesting. My Recycle Bin on the desktop is empty, as it should be since I just emptied it. However, the Recycle Bin folder within System Volume Information is occupying 199.9 GB of my space. Can someone tell me what's going on?

I really need to fix this so I can fit even more of the junk I actually want on my drive!

Answer:Solved: Weird 199 GB Recycle Bin in System Volume Information

Update: The files detected by SpaceSniffer seem to be episodes of shows and some movies. I never downloaded these things, and it might lead to me concluding that someone's been using my hard drive to store almost 200 GB of their stuff in a hidden area. The Recycle Bin in Windows Explorer is empty.

2 more replies
Relevance 54.12%

This is my first post. Hope I am doing it right. I printed out instructions, and am still kind of lost. Anyway, I have been trying to find the place to download Windows XP's alternate System Information tool. It tells where it will be, but I cant find any link that give you option to download the thing. It takes you from one place to the other with no down load options. I am very new to all of this. I appologize if I am messing up. Let me know if I am.
Thanks, Rockeyford

I dont understand what to put in seperate tags below?

Answer:Solved: Windows XP's alternate System Information tool

8 more replies
Relevance 54.12%

Hi, I have tried to get into system information via Programmes, Accessories, System Tools and it won't load. I get an error message saying Microsoft Help and Support has encountered a problem and needs to close.
I was trying to see what was going on with a usb/sony camera problem and only just noticed that I didnt have system information to refer to.
Can anyone help please?
Thank you.

Answer:Solved: System Information Error - Wont Load

16 more replies
Relevance 54.12%

System Information file opens to a white screen then either closes immediately or freezes, requiring either task monitor to end task or soft reboot.

XP pro, 2.00Ghz Celeron,. 1.00Gb PC2700
Thanks in Anticipation.

Answer:(Solved) XP System information file wont open

8 more replies
Relevance 54.12%

Last night I completed some computer maintenance. When it completed de-fragmentation for my main drive it showed my drive was still 53% fragmented. 3/4 of the fragmented files were within the System Volume Information. as shown in attached image below

My problem is even after running disk defragment via System Mechanic Professional 7 & within Vista defragment tool the files are still fragmented.

Does anyone have any ideas on how this problem can be fixed? Excluding reformatting drive.


More replies
Relevance 54.12%

I seem to have elimated the pop up temporarily by deleting a couple of trojans etc in my syst32 folder. Now they've gone into the system volume information and the pop ups etc are back. I've found the system volume information file but its denying me access.
How do i get into it and delete the trojans/virus

heres a copy of the hijak files incase i misd sumthin

thank u

Logfile of HijackThis v1.99.1
Scan saved at 9:24:04 PM, on 2/11/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Alcatel\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Trend Micro\OfficeScan\PCCSRV\web\service\ofcservice.exe
C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe
C:\WINDOWS\FNTS~1\mscon... Read more

Answer:Solved: acess to system volume information denied

13 more replies
Relevance 54.12%

I just installed Windows 7 Ultimate SP1 on my system. It was clean until I decided to give out my External HDD to a friend. And when I plugged it back into the comp, I forgot to scan it and then saw that it had this strange Virus of sorts. @Recycle.bin and System Volume Information. Soon, it had spread to all my partitions. I tried deleting them manually, but $recycle.bin would just pop back up, While System Volume Information wouldn't even get deleted and I can't open it as Access Is Denied even when logged in as Administator. I've tried Norton Internet Security 2011 and Bitdefender Total Protection 2011 but to no avail. I tried Autorun Eater and Malwarebyte Anti-Malware. But those too, failed. Finally, I installed Ubuntu on my system and maually deleted the troublesome folders. And then permanently deleted them from the trash too. Only to see that the Folders were back in Windows! Any suggestion?

Processor: i5 2500-K @3.30Ghz
OS: Windows 7 Ultimate SP1

Answer:[SOLVED] $Recycle.bin and System Volume Information Virus

$Recycle.Bin = the recycle bin
System Volume Information = hidden system folder - system restore

You will find these 2 on every NTFS partition where system restore is turned on.

Why do you suspect virus?

Regards. . .



9 more replies
Relevance 54.12%

I am new in this forum and i am here for your help. I am facing a problem in my laptop, the problem heading is 'close programs to prevent information loss error' and second line is your computer is low on memory. Save your files and close these programs
Internet Explorer.
I am using OS WINDOWS 7 ULTIMATE - 64 BITS, DELL INSPIRATION 4110, cpu- 2.1, Memory-2048 MB RAM.

JPE image of the problem is here

please help me regarding the issue. So that i can resolve the problem.


Answer:close programs to prevent information loss error

Hello Ranafge, and welcome to Seven Forums.

Did you turn off the page file, or set it to be to low by chance?

Virtual Memory Paging File - Change - Vista Forums

8 more replies
Relevance 54.12%

Alright, i've recently fixed the chokes ingame.

Basically, my ping is fine, usually 20-50. That's not the problem, the Loss and chokes are at 0.

However i'm getting headshots and such which are just NOT registering at all and no, it's not the hitboxes or anything like this.

Turns out I had to add some user config file to my router to play steam games on Be* ISP. So I did, got rid of all the times out and what not, yet still I can feel this information dropping.

So I print screen my net_graph 3, it looks like this -

Is it just me or the bottom right value, the information being sent out IS FAR too low?

I played at my friends at they were both hitting 100 on a 100tick server, yet mine stoop to 20 and max at 40-50 or so.

There's certainly something wrong there.

Anybody able to help me with this?

My rates -

Rate 25000
cl_cmdrate 100
cl_updaterate 100

That's definetly not the problem.

Any other ideas?

Answer:Counter-Strike Source Choke/Information Loss

So... still no replies.

I know it's a tough one but anybody at all?

1 more replies
Relevance 54.12%

My computer keeps coming up with this error that looks like this.

Some times the error reads a bit different but it all does the same thing. I don't know what's wrong with it. I have had it for just under a year. It has done this at least 10 times. Every time I have to refresh the computer or take it back to default and I'm so sick of doing that. Is there a way to fix it. I am using a 64bit version of windows and have 8GB ram so it's not that. But it seems to be related to memory even though I have a lot of it there.

Please help. Thank you.

Also, sorry if this is in the wrong part of this site. I wasn't entirely sure where it belonged.

Answer:Close windows to prevent information loss error??

Hello Glyxz, and welcome to Eight Forums.

Here are a couple of things to check for this:

1) Is your hard drive low on free space? If so, then you will need to free up space for the page file.

2) Did you turn off the page file, or set the page file to be to low? Some programs require that you have a page file no matter how much RAM you have installed. It's recommended to leave the page file set to be managed by the system so that it will automatically be increased in size as needed.

Virtual Memory Paging File - Change

Hope this helps,

16 more replies
Relevance 54.12%

A buddy of mine helped me build my first computer a few months ago, a bunch of people from PCPartPicker helped me figure out what components to get. Anyways, I'm not the best with computers, the internals and what not but I'm pretty sure my computer should be able to handle some heavy stress. I just recently I started getting this popup (attached below) which is kind of made me panic.

This time is said to close MB and then other time it would list 2-3 applications at a time. I've never had this problems before with none of my computers. I thought I got a virus as first.

Any idea if this is legit? If so what is going on? My old computer from 3-4 years ago was able to handle Chrome with 20 tabs open, Photoshop going, Word/Excel and 5 other applications opened at the same time. Never got an error like this before. I'm on Windows 7 by the way, if that matters & can post my specs if needed.

Any help would be much appreciated

Answer:Close programs to prevent information loss popup?

Is this the machine in your specs? Post specs if not.

With 8GB of RAM you shouldn't get that warning. Maybe some program is leaking memory. It is a legit warning, not sure the reported program actually responsible.

Open Resource Monitor, switch to memory tab and post a screenshot Screenshots and Files - Upload and Post in Seven Forums

Also check paging file options, right click computer - properties - advanced system settings - performance settings - advanced - change (also post a screenshot of this)

7 more replies
Relevance 53.71%

Hello friends!

I am working with Windows XP SP2. I am facing a problem in accessing the folder alled "Syatem Volume Information". I found this folder in all the drives of my HDD, but whenever I click in any of them using Windows Explorer, I get an error saying "System Volume Information is not accessable, Access is denied".

I have disabled the System Restore feature and I guess this folder is used to store files of System Restore. Even after disabling System Restore, there are files left in this folder which is using a good amount of my HDD space.

Please tell me as to how can I access the contents of this folder and is it safe to delete whatever is in that folder. Moreover, as I already disabled the system restore feature, is there a way to completely remove this folder.

Thank you.

Answer:Solved: Problem to access System Volume Information Folder?


Yes, the SVI (System Volume Information) folder is where SR (System Restore) restore points are stored. SR will place a SVI folder on every partition it sees. This will include external hard drives and some flash drives. There is no way to permanently remove the SVI folder, other than hiding the partition with 3ed party partitioning software. Normally disabling SR empties the SVI folder.

Here are instruction on how to access the SVI folder.

If the Indexing Service is turned on you will see a catalog.wci folder in the SVI folder.

3 more replies
Relevance 53.71%

Hi, my name is Rick.  I'm new here.  My brother said this is always a very helpful group.  I searched the forums, but all the keywords I could think of are too general, so I apologize if my topic has been covered.  If so, a link to the appropriate thread would be much appreciated.
ISSUE:  Over the last few days, I keep getting this error message:  "Close programs to prevent information loss.  Your computer is low on memory.  Save your files and close these programs:  Internet Explorer.  Windows will only close enough programs to restore needed memory."
During the times when this has popped up, I only had 1-2 basic programs open, like email and one webpage, such as Google.  In some instances when I closed the error message, the computer would continue to work.  In others, it would eventually crash.
I ran the Memory Diagnostics Tool, and no problems were detected.
My Dell laptop is 15-months old.  It came with Windows 8 and I upgraded to Windows 10 about a month ago.  I have all the latest Microsoft updates.  I try to keep my computer clean and uncluttered.  I run Glary Utilities, Malwarebytes, and SpywareBlaster.  Here is my system information:
Windows 10 Pro
Version 1511
OS Build 10586.36
Intel Core i7-4510U CPU @ 2.00 GHz
8.00 GB installed RAM
64-bit operating system, x64-based processor
Thanks in advance for any/all assistance.  -Rick

Answer:Error message: "Close programs to prevent information loss" Why?

When that happens, take screenshot from task manager Processes tab.

5 more replies
Relevance 53.71%

I've had my Surface Pro 3 running Windows 10 freeze up with a Low memory warning stating "Low Memory Warning- Close program to prevent information loss" multiple times lately and seems IE11 is listed as the issue, it did it again this morning and it right after a fresh start up and IE11 was the first and only program running with only 1 tab in use..
Any ideas why this is happening??

More replies
Relevance 52.89%

I still have Facebook contact information within my Windows 10 People but I'm not being allowed to delete them. I get told that I have to remove them from Facebook first but since we can no longer connect and sync contacts with Facebook, I can't do that either. I'm setting up a new desktop PC and I really want all of that irrelevant contact information to be gone.

Answer:How do I remove leftover contact information within People from the loss of Facebook Connect?

I believe this limitation was for Windows Phone 8. In Windows Phone 8.1 and beyond, I was still able to sync my Facebook contacts with my device. Now in Windows 10 Mobile, I just checked now and indeed I can still choose to sync or not to sync my Facebook contacts from the Facebook (official) app.
Anyway, login to your account. At the upper right most corner, you should see your photo or account name, and underneath that you can see small icons (Facebook, Twitter, etc.). Click on the three dots there, and in the next page you should be able to "Remove this connection completely" for your Facebook contacts.

3 more replies
Relevance 52.48%

"Cannot access the Windows Management Instrumentation Software. Windows management files may be moved or missing"

This is the error that i get when accessing system information built into the system tools.!!

Any solutions for the above problem??Thanks for any kind of help in advance....

Answer:Cant Collect Information: System Information problem

13 more replies
Relevance 52.48%

Two things. First, my virus scanner, Trend Micro, has picked up and quarantined several viruses in the system volume information folder. I then went and tried to get into the folder, but was denied access. When i click to open it is says "C:\System Volume Information is no accessible. Access is denied." Second, when i look in my task manager and the processes that are running on my machine, i often see a weird program running that is named with random letters and numbers like "QO8F91.EXE." When i end it, another one, with a different name, comes up the next time i use my computer. Below is a scan from hijack this, which shows the weird program running. Any ideas? Thanks.

Logfile of HijackThis v1.99.1
Scan saved at 7:37:26 PM, on 5/26/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\WINDOWS\System32\nvsvc32.... Read more

Answer:Solved: System Volume Information access denied and weird program running

13 more replies
Relevance 52.48%

Two things. First, my virus scanner, Trend Micro, has picked up and quarantined several viruses in the system volume information folder. I then went and tried to get into the folder, but was denied access. When i click to open it is says "C:\System Volume Information is no accessible. Access is denied." Second, when i look in my task manager and the processes that are running on my machine, i often see a weird program running that is named with random letters and numbers like "QO8F91.EXE." When i end it, another one, with a different name, comes up the next time i use my computer. Below is a scan from hijack this, which shows the weird program running. Any ideas? Thanks.

Logfile of HijackThis v1.99.1
Scan saved at 7:37:26 PM, on 5/26/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Trend Micro\OfficeScan Client\pccntmon.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\WINDOWS\System32\nvsvc32.... Read more

Answer:Solved: System Volume Information access denied and weird programs running


Continue posting here:

1 more replies
Relevance 52.07%

I think my old system is inadequate for XP but not sure. I can add more ram if needed.

Computer Profile Summary

Operating System System Model
Windows 98 SE (build 4.10.2222) No details available
Processor a Main Circuit Board b
333 megahertz Intel Celeron
32 kilobyte primary memory cache
128 kilobyte secondary memory cache Bus Clock: 66 megahertz
BIOS: Award Software International, Inc. 4.60 PGMA 01/19/99
Drives Memory Modules c,d
20.45 Gigabytes Usable Hard Drive Capacity
15.94 Gigabytes Hard Drive Free Space

LITE-ON LTR-52246S [CD-ROM drive]
Generic floppy disk drive (3.5")

Generic IDE hard disk drive (20.45 GB) -- drive 0 256 Megabytes Installed Memory

Slot '0' has 128 MB
Slot '1' has 128 MB
Slot '2' is Empty
Local Drive Volumes

c: (on drive 0) 20.45 GB 15.94 GB free

Controllers Display
Standard Floppy Disk Controller
Intel 82371AB/EB PCI Bus Master IDE Controller
Primary IDE controller (dual fifo)
Secondary IDE controller (dual fifo) 3dfx Voodoo Series [Display adapter]
Envision EN-775e [Monitor] (15.7"vis, March 2003)
Bus Adapters Multimedia
Intel 82371AB/EB PCI to USB Universal Host Controller Creative SB Live! Value
Wave Device for Voice Modem
Communications Other Devices
CNXT V92 Data Fax Voice [Modem]
Microsoft PPP over ATM Adapter
Microsoft TV/Video Connection Creative Gameport Joystick
Crea... Read more

Answer:[SOLVED] Will my system support XP?

6 more replies
Relevance 52.07%

I've attached my full system specs in a text file. I just need to know if my current system will support a 64-bit operating system (Windows 7 Professional) because in the past I have had systems that did not, but I don't know exactly which component prohibited it. One thing to note is that the text file says I have 1GB of RAM, but I recently upgraded to 4GB.

Answer:Solved: Does my system support 64-bit OS?

Yes it does.

The CPU has to be able to run 64-bit instructions and yours can.

Of course you will need enough Ram for the OS as well, you will be fine with 4GB.
You also need reasonable Graphics hardware to get the Aero theme.

1 more replies
Relevance 52.07%

In trying to use the HP Support Assistant program, I get an error message stating that the "HPSF.exe has stopped working".  When I select OK to restart the application, I get the same error message.  Attempts to try and download the program have failed.  Thanks for any help.

More replies
Relevance 51.66%

can anyone help to get help and support back on my coputer without reloading the xp disc

Answer:loss of help and support on windows xp home

Used Easycleaner? click hereIf not, what happens when you try to use Help?

10 more replies
Relevance 50.84%

Hey guys, how's everyone doing? I am having an issue changing the OEM system information in Vista. I can add all the information about my company, but the logo is doing something odd.

I can fix the issue with the pixel resolution, that's pretty easy. It's flipping the colors. It's a blue and white logo (visit, it's on the top left), and it's making the blue part white, and the white part blue. I used Adobe Illustrator to flip the colors in the hope that it would then flip them back to the original. No go, it displayed it the same way. Windows 7 does the same thing, XP and below works fine.

Any thoughts?

Answer:Manufacturer's Support Information

Any thoughts?

1 more replies
Relevance 50.43%

I was checking the manuals for this machine on line in preperation for upgrading the RAM and there are two differing listings of what memmory will work in this machine.  The tech. support manual says that a 2Gig DDR3 pc10600 1333Mhz cas latency 9 is the max size for the machine but the lilustrated parts service manual list a 4Gig pc10600 cas latency 9 modual theat is supposed to fit this machine.  I just need to know which one is right. Thank you in advance for any help that I det

More replies
Relevance 50.43%

I would like to express my dissatisfaction with the Hp support solutions and product information reference repository!!!Model:                   p6-2317cProduct No.         H3Z19AA#ABAMotherboard:     MSI 2AE0 (P0) ?(P1)                               MSI MS-7778 (Jasmine)Bios:                      AMI                               Version 8.20CPU:                      AMD A6-5400KThe product Information repository on the model listed above provides incorrect information referencing the motherboard. The HP support offers a link to MSI MS-7778 (jasmine) motherboards specification which images a MS-7778 VER. .0B. While inspecting the motherboard actually in the p6-2317c (H3Z19AA#ABA) I purchased reveals the correct motherboard is a MS-7778... Read more

Answer:HP Support provides incorrect information referencing the mo...


  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

1 more replies
Relevance 50.43%

If you would like for us to help you with your troubleshooting issues these are the things we need from you to help you. These things are important to better understand, diagnose, troubleshoot, and guide you to a solution.

Detailed description of the problem(s) in full which version of Windows you are running including Service pack. Software(s) that you are having problems with version of that software. If you have tried to resolve the issue yourself which methods have you used? The more information you provide will help us better understand also guide you to a better & speedy solution.
2. Sometimes this is not needed yet providing this anyways will make everything go smoother mostly if you are having driver issues including graphics issues. This would be all machine specs, OEM or custom build, make and model of your machine, PSU make and model also wattage. You can locate your machine specs from your machines manufactures website, or download speccy which is program that scans all your hardware from cpu to RAM and gives all information needed to post to a thread.

3. Follow the forum rules, be patient for a reply from a registered member and or from out Microsoft Support team. We may guide you too other sections for Tech Support Forum, to other links within the forum, outside link to driver websites. Be polite we do this voluntarily.

Thank you,
Microsoft Support Team Moderator.

More replies
Relevance 50.43%

If you would like for us to help you with your troubleshooting issues these are the things we need from you to help you. These things are important to better understand, diagnose, troubleshoot, and guide you to a solution.

1. Detailed description of the problem(s) in full which version of Windows you are running including Service pack. Software(s) that you are having problems with version of that software. Any error messages or dialogs. What part of Windows you are having problems with, to diagnose also to troubleshoot we have to know everything... If you have tried to resolve the issue yourself which methods have you used? The more information you provide will help us better understand also guide you to a better & speedy solution.

2. Sometimes this is not needed yet providing this anyways will make everything go smoother mostly if you are having driver issues including graphics and hardware issues. This would be all machine specs, OEM or custom build, make and model of your machine, PSU make and model also wattage. You can locate your machine specs from your machines manufactures website, or download speccy which is program that scans all your hardware from cpu to RAM and gives all information needed to post to a thread.

3. Follow the forum rules, be patient for a reply from a registered member and or from our Microsoft Support Team. We may guide you too other sections of the Tech Support Forum, to other links within the forum... Read more

More replies
Relevance 50.43%

my laptop with xp died, and i bought a new laptop with win7. my favorite home video editing program, pinnacle 7, says the following when trying to install: "This installation does not support your operating system."

Is there nothing I can do to use this software now?

Answer:Solved: Help please, my software Installation does not support my operating system (w

9 more replies
Relevance 50.02%

The Acronis support forum has been closed,click hereNew support forum at Acronis, click here

Answer:Information... Acronis support forum been closed.

Thanks for the link mooly..I'd missed that one..Cheers!!

10 more replies
Relevance 50.02%


Self-extracting EXE file installs spreadsheets with support information for Microsoft Publisher®. By default, files are saved on your computer in Program Files\ORKTools\Download\Documents\Pub.
System Requirements
Supported Operating Systems: Windows 2000, Windows 98, Windows ME, Windows NT, Windows XP

Office 2000 and Publisher 2000; compatible operating system



More replies
Relevance 49.61%

Since my office is closed today due to this nasty NY snow storm, getting to spend some time trying to fix the issues & slowness of my computer. Haven't done one of these series of scans in a long time, so I'm long overdue anyway.
The first issue I've been having, but I found support on this forum already on how to resolve it (hopefully) is oftentimes at startup getting the message "Alert! System battery voltage is low. Strike F1 key to continue, F2 to run the setup utility". In a bit I'll shut down and try pressing down on the battery to see if it just needs to be re-seated.

Now to the bigger issues. Earlier this week I think I may have clicked on a website that may have caused some of my issues, since it was after that when my system no longer generates sound. And when I try to launch the "Creative Volume Control" from the taskbar, I get a popup that states "Unable to change the sound device to your selected device." I have to click OK on a message like that twice before it displays the Creative Surround Mixers application on the screen partially and then get one of those Windows messages of "SpkSet.exe has encountered a problem and needs to closed." I know yesterday when I did the same thing the message stated "SurMixer.exe" as the one that encountered the problem, so it doesn't seem to be consistant.

I still get this message even after doing a System Restore to this past Friday.

I've als... Read more

Answer:Solved: Multiple system issues: loss of sound, "driver overrun buffer", etc

13 more replies
Relevance 49.2%

I ordered Precision M3800.
But warrant information on support website is incorrect.

How can I fix it?

Ship date: January 01, 0001
Country: Unknown
Service: No information available.

Answer:Incorrect service warranty information on support website

Thank you for writing to us!
Kindly private message the service tag and email address.

1 more replies
Relevance 49.2%

I ordered Precision M3800.
But warrant information on support website is incorrect.

How can I fix it?

Ship date: January 01, 0001
Country: Unknown
Service: No information available.

More replies
Relevance 49.2%

Normally i have used Tune Up utillities for this but i want to be able to do this manually on systems i build.
See below images to see what i mean
1st image how do i edit the support info without using tune up? Im sure there is a way.
2nd image how to delete these old back ups and Unnecessary files?

Answer:Support Information and Logo & Delete Unnecessary stuff

Hello JRockZ,

OPTION THREE in the tutorial below can help show you how to do this manually in the registry.

System Support Information

Hope this helps,

3 more replies
Relevance 49.2%

Stay informed about the latest changes?

Windows Lifecycle Factsheet
Windows Service Pack Center
Microsoft Support Lifecycle

Every Windows product has a lifecycle. The lifecycle begins when a product is released and ends when it's no longer supported or sold. Knowing key dates in this lifecycle helps you make informed decisions about when to upgrade or make other changes to your software. Here are the rights and limits of the Windows lifecycle.

* Support for Windows 7 RTM without service packs ended on April 9, 2013. Be sure to install Windows 7 Service Pack 1 today to continue to receive support and updates.​

More replies
Relevance 48.79%

I'm running a Thinkcentre A55 8705 desktop.  My wife used it twice in the last year and a half, and I just took it over, reformatted it to factory install.  I updated XP to service pack 3, and updated the bios and sound card driver via the lenovo site. This is also hooked up to my high def television via a DVI to HDMI cable to my Nvida Geforce 9500 card (only thing in the case that is non factory).   The sound is hooked up with a single cable that looks like a headphone jack on either side, i cant remember what it was called, the guy at best buy suggested it.   Anyway, when it was first plugged in, i heard sound come from my TV, and was working great.  I shut the system down to hook it hard wire into the internet in another room to download some random things (acrobat, itunes, flash), and when i brought it back online with the sound hooked up, no sound came out of my television. If the cable is unplugged, i can still get sound out of the internal speaker, but when its plugged in, i get nothing.  The status bar says i have sound and its turned up, but no sound coming out.  I tried updating the sound driver again, resetting, etc, but no dice.  I looked for 2 hours last night for a solution and can't find anything.  I'm about to just settle for the internal speaker, unless someone can help me out.   

Answer:Thinkcentre A55 8705 - SOUND DILEMMA - Can't find any support information

is there alternative audio connection in the front of the desktop? have you tried to clean the audio out jack? 

1 more replies
Relevance 48.79%

I am trying to remember the name of this program I used in tech school that would analyze a computer and then give you a detailed summery of all the hardware in the computer, all the way down to the kind of RAM you had in the machine. Any ideas?

Answer:Solved: Looking for a "system information" type utility to tell me about all my hardw

6 more replies
Relevance 48.38%

I keep getting this warning with every browser I use (IE, FireFox, etc.) and it just won't go away. this computer is brand-new with 4 GB RAM, so what possible problem could have arisen?? so lost.

More replies
Relevance 48.38%

Already tried a web search for any support information or dedicated help forum for this alternative chrome-based internet browser called SuperBird (version 27).  If anyone knows about any, please tell.  The help file is not much.  The website for the browser also is not much.  Messages to their email address about questions have not been answered.  I've been trying this browser the last few days and it seems responsive, although a few features do not work.
for members interested.

Answer:no forum/support information on chrome-based alternative browser - superbird

I think it is a great Browser with very few cons, those of which you speak..
  May I have the link to the help file you were referring to?  Thank you and when I get more info I will pass it on. The biggest con for me is no automatic updating when a new version comes out. I have had to uninstall and reinstall each time.

1 more replies
Relevance 47.56%

I am using Windows XP Pro and recently created a restore point in my System Restore program. This was over a month ago, and I no longer need that restore point. When I defrag with either Diskeeper or Norton Speedisk, I get a report on a good number of defragmented/defragmentable files, most of which are in the Restore folder in my System Volume Information folder. I was able to access my System Volume folder and found the offending file but hesitate to delete that file unless I can be assured that I can do so safely.

Would a simple delete be okay?

Attached is a screenshot of the folder in my Systems Information folder.

Answer:Safe to a Delete System Restore Folder from System Volume Information?

7 more replies
Relevance 47.56%

Hey, everyone!

Looking for some advice on getting my GB back, if possible.
I hope I'm posting in the right area.

The other day I had to do a System Restore on my Compaq (Windows XP) so far everything is working fine now. Though, I noticed my computer was running slower than usual. I checked my overall GB usage and found that it had dropped 20GB since the System Restore. My computer is currently 140GB in total and right now only 50% of it is left, making my computer run...not so quickly.

I used TreeSize and found that the missing 20GB was being used in "System Volume Information". I don't mean to sound like a newbie, but what exactly could be suddenly taking up 20GB of my space since the system restore? Is it possible for me to get it back without harming my computer? How do I go about doing that?

Someone mentioned that I should make sure it wasn't trojan/virus related, so I've run anti-virus, anti-malware, PC tuneups, etc. Everything is clean. Any advice?

Thanks so much!

EDIT: Okay well, after searching deeper into the "System Volume Information" I see that all the used GB is coming from a folder inside called "_restore{" and there must be 70+ different files inside, I'm guessing these are system restore points? Most of them are less than 1GB (though there are so many it apparently adds up) but one of them is a whopping 13.3GB by itself. What can I do about all these?


Answer:Help! Missing 20GB after System Restore, found in System Volume Information -- Why?

7 more replies
Relevance 47.56%

Hey guys:

I'm an idiot!!! Last night I deleted my System Volume Information folder off of a Raid-0 set of hard drives. As I mentioned, this raid set is not drive with my XP on it. This is just a drive for storage of pictures, video, and other programs I prefer not to have on my C:\. I did take go as far as to turn off System Restore before deleting it. Now when I boot up I cannot access the drive at all. It tells me that "The drive is not formatted. Do I want to format it now?."

I don't want to do that and I am wondering if there is a way to create a new System Volume Information folder so I can access the drive again???


Answer:Deleted System Volume Information Folder on a Non-Operating system drive???

I think you are connecting the dots...where there is no connection.

Deleting a system volume folder...isn't possible by me, even when system restore is not used (I always disable SR immediately after a clean install). Even though the folders are empty and I don't have SR employed, the system won't allow me to delete these empty folders.

I believe that the problem is your RAID setup...perhaps you ought to try to repair it.


2 more replies
Relevance 47.15%

from first post in xp:
Hello user here
When I click on System Information (System Tools>System Information) nothing happens. I get a very quick hour glass and then nothing. When I Run msconfig, the window for system.ini and boot.ini is empty as well. A third problem is when I tried to install Nero 7, I recieved an error saying: "Unable to access shell manager"
This is what I've done so far/other info:
1. Ran System Restore to about a week ago (didn't have the problem then)
2. Ran "search and destroy" and all is good there
3. I've had problem with Media Player 10. Windows Update wants me to install a security update. After I install it, I get a problem running video. At that point, the computer gives me a link to install the latest version of media player 10 (which I do) and works fine until Windows Update asks me to install the very same security update. If I install the update, the problem starts all over again.
Any help, greatly appreciated.

Hi there
System information will not display, and I get a blank screen when I open either system.ini or boot.ini in msconfig. I've completed the 5 step process and this is my hijack log. Please help!

Logfile of HijackThis v1.99.1
Scan saved at 3:36:27 PM, on 26/03/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\system32\services.exe... Read more

Answer:Unable to open System Information, no system.ini, boot.ini screen

i added your first post from the xp section
good luck

4 more replies
Relevance 47.15%

Hello I have Windows 7 starter on my HP Mini Laptop

I'm just wondering is there something wrong with my Windows 7 or could it be a virus?

I cannot:
enter safe mode
system restore back to factory settings
view system information

I attached how my pc looks when I click on things like firewall, system restore, system information etc.

Also, I often see corrupt disk notices and there was a notification on my desktop that said my WIndows version was unlicensed or something like that.

My Windows come up and I can get on the Internet with no problem, but the first thing that made me realize something was wrong was when I kept getting corrupt disk messages. Chrome corrupt disk etc.

What I have tried: was running AVG scan, nothing found AND pressing F2 and running all the test and everything passed, hardware etc.

Could this be a virus or a windows 7 software problem.

Answer:Can't See System Information or System Restore, Can't Enter Safe Mode

Hi please follow the instructions here NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum then make a new thread here Virus/Trojan/Spyware Help - Tech Support Forum
post all the info you can gather and mention anything you could not in that thread not here

2 more replies
Relevance 47.15%

I had trouble defragging {dbcbca6a-9a27-11df-94f4-028037000300}{3808876b-c176-4e48-b7ae-04046e6cc752} in C:\System Volume Information using defragler. It is more than 2GB large. Is it normal for one system restore to be that large? Norton and MBAM says the my system is clean. Only 31.1 GB total used. Abou 250 GB (I think) total hard drive space

Also the tracking folder is showing weird characters:
?Cf????? ?O?8m   windellstudio15 NW?Dc`A??$??{?? =?e? ? ? ????  ?             ... Read more

Answer:ONE System File in System Volume Information more than 3GB large. Can't Defrag

Defragging does not reduce file size, it only moves files to improve speeds.

Do a disk cleanup maybe its system error storage, or something the operating system stores
Unless it is a virus that is hogging your hard drive space (Inwhich case I would do a scan with Malwarebytes anti malware from
It could be a crucial file, but I would think it would be a bit smaller.

your hard drive has enough space to make that 3 GB look like megabytes....

Keep your eye on that file. If it continually gets bigger, chances are, it could be a virus.

7 more replies
Relevance 47.15%

Some how my old friend managed to upgrade my PC from Windows XP to Windows 7 with that chipset driver CD I gave him. I don't know how he did it. I would ask him but he moved to Germany. Anyway I've heard you can run the setup with Windwos Vista compatiblity mode but I don't know if it is safe. Anyone know?

Answer:Motherboard support CD does not support your operating system

Download the drivers from the manufacturers website. The driver CD is likely outdated anyway.

2 more replies
Relevance 46.74%

I bought my computer used and have never been able to make a System Image disc for back-up purposes and I've had some other problems with "Backup and Restore" as well. I always get this error: "The backup application could not start due to an internal error: Server execution failed (0x80080005)." By doing research I discovered that this happens because the SYSTEM does not own the "System Volume Information" file, the user does instead (me).
When I got the computer I took ownership of the entire C drive because I kept having permission problems. Now I know better and would not do that again, but I guess the only problem it caused was with "Backup and Restore" - two years on and I haven't had any other problems.
Anyways, I've tried changing ownership of System Volume Information, but it won't let me. I've found several ways to take ownership, but how can I get Windows to let me give ownership back to the SYSTEM? Or is there a way to return the file to its default state, or maybe copy a new version and delete the old one? Thanks for your help.

Here is the post where I found the solution to my backup problem:
Starting Windows 7 Backup : Server execution failed(0x80080005) ????

I apologize if I'm not supposed to post links - I'm new here

Answer:Need to give ownership of System Volume Information to SYSTEM

Links are OK as long as they're not advertising, objectionable material, solutions that would harm a computer etc.

2 more replies
Relevance 45.92%

Why is the System Model displayed as INVALID in System Information?This question is in reference to a Y510.Message Edited by Oberkanone on 02-27-2008 10:34 PM

Answer:System Model INVALID in System Information

i am also facing same problem i have lenovo B560 laptop and using windows 7 on it  

2 more replies
Relevance 45.92%

When I try to retrieve System Information I get nothing plus I loose my Quick Launch Toolbar! Using Windows XP Sp 3

More replies
Relevance 45.92%

Hello ol wise ones! I recently encountered a weird problem when I try to run my System Information from my System Tools menu as well as going Start-Help and Support. I get the following message when I attempt to access it. Any suggestions?

Windows cannot open Help and Support because a system service is not running.
To Fix this problem, start the service named 'Help and Support'

Thank you so much


Answer:System Tools-System Information-Not Working

Help and Support Error - Service not started

3 more replies
Relevance 45.92%

Hello, I'm new here... need some assistance for my Windows... After I updated to Service Pack 1 from Windows Update (online update), I founded there's no OS name and OS version in System Properties like usual. Same with System Information.

Is there any solution for this? Thanks before...


this is the first time I posted in sevenforums, after a year just became a reader of sevenforums. sorry if my English bad...

Answer:missing OS name in system properties and system information

Hello tridentcore and welcome to Seven Forums.

I noticed from your snips that System Information (snip # 2) does show under Version that SP1 was in fact installed. So at least part of your system is showing correct information. Have you completely shut down your system and rebooted since you did the SP1 update? (Not just a restart.) And your English is fine!

9 more replies
Relevance 45.92%

Hello,Please i have a Hp probook 4320s laptop, at the start up he show system board 00A. missing product system information not valid.i have download Rufus and creat a bootable disk wirh hpbq138.exe file. but still i'm unable to fix it. please what should i do?

More replies