Computer Support Forum

Solved: Need professional HELP! Computer FREEZES - getting worse.

Question: Solved: Need professional HELP! Computer FREEZES - getting worse.

The "freeze" seems to happen when the IE7.0 browser is open (though, I do not
necessarily think it is definately a browser problem). Anyway, drwtsn32.exe
always activates when this problem occurs, and wants to send a report.

I have reviewed the contents of the report on several occasions and it
basically shows the error in the same location every time with the identical
error (I think).

The error is always occurring here: C:\Documents and Settings\Daddy\Local

The only way I can unfreeze my computer when it locks up is by going to my
task manager and ending task on one of TWO drwtsn32.exe's.

I went to my event viewer and looked up my last crash information that was
sent to microsoft. It happened about an hour ago. This problem is starting to
happen more often now, and is finally annoying the hec out of me. It is an
application error, and here are the details straight from the event viewer:

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 7/1/2007
Time: 2:30:27 AM
User: N/A
Computer: AWA
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 72 77 ure drw
0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 64 62 67 68 65 6c 70 2e dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 32 39 35 64 295d

OK, so, can anyone help me fix this problem? PLEASE help!


Relevance 100%
Preferred Solution: Solved: Need professional HELP! Computer FREEZES - getting worse.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Solved: Need professional HELP! Computer FREEZES - getting worse.

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Hello, I'm new to the forums so I'm not sure if this is the right place for this. I decided to Sign Up here and ask because I'm tired of trying to google my problem, but I usually trusted this website the most because people here gave the most solid results.

I'm going to start posting my computer specs and then tell you how this problem developed and what is going on now.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 6000+, x86 Family 15 Model 67 Stepping 3
Processor Count: 2
RAM: 3071 Mb
Graphics Card: NVIDIA GeForce 8800 GT , 512 Mb
Hard Drives: C: Total - 381543 MB, Free - 280535 MB;
Motherboard: MICRO-STAR INTERNATIONAL CO.,LTD, MS-7388, 1.0, To be filled by O.E.M.
Antivirus: avast! Antivirus, Updated: No, On-Demand Scanner: Enabled

So, I've had 4 PC computers. First one was a bad computer from 1998-2000 that I got from my dad, then I bought a really good gaming computer, degraded and had a bad computer and then I upgraded again and bought this one, it was used.
I know a man that works with computers a lot, fixing basic issues and putting up operating system and so on.

When I got this computer first it didn't have any operating system and I asked him to put up Windows XP and he did that for me. He told me he has worked on a lot of good computers and he had never put up a system on this good computer and everyt... Read more

Answer:Computer problems, freezes, performance getting worse...

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Not sure if this is the right place to post this issue, but I have no idea if it's a hardware, software, or other issue entirely.

It started doing this today; so far I can't nail down a pattern as to what causes it. It was turned on this morning and had been on but not used for about four hours before my wife got on. She used it for maybe 15 minutes, and then it started glitching and freezing up. The mouse became unresponsive in fits, then eventually the system froze entirely.

She rebooted and ran a full virus scan, but it came up with nothing. It also had frozen again by the time the virus scan was finished, so I had to reboot it again. I was able to use it for maybe 20 minutes or so before I experienced the same glitching and freezing. I rebooted it once more, and now I'm writing this post.

The only common denominator I can think of so far is that we were both using an internet browser when it glitched. She was able to close the browser and continue working on the document she had open for a short time before it froze entirely. When I encountered the issue, it froze too quickly for me to do anything.

Thanks for your help!

Answer:Computer starts glitching, gets worse, then eventually freezes

Try this and make sure none of your system files aren't corrupt.
Hope that helps.

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I have a Dell computer that has been customized. It was crashing and freezing and not allowing my son to play online games so I decided to reinstall Windows using a Dell OEM disc. I tried to install through the autoplay function but when the computer rebooted it froze on the Windows start up screen. I reinstalled from the CD instead but when it rebooted the message said the product needed to be activated. I chose "yes" to activate now, and it froze. I reinstalled this time using the repair utility and I am back to a rebooted computer frozen on the Windows screen (the screen with the colored flag logo) saying Please Wait (for the past 2+ hours) with no signs of life from the CPU.... Any ideas what to try next?

Answer:Computer freezes after reinstall of Windows XP Professional

Boot the computer and press F12 and do the Dell Diagnostics.
It sounds like the HDD is failing. You can also download the ISO image for Seatools in my signature and burn the CD using IMGBurn also in my signature and boot off of the newly created CD and run the Short and Long tests on the HDD This may solve the problem, but if either tests fails the HDD needs to be replaced.

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I have Microsoft XP on my computer. When I started my new job I needed outlook so my boss installed Microsoft Office XP Professional so that I could get Outlook. I had Office 2003already on my computer, and it's still currently on it.

Outlook worked fine for a few weeks and then it started crashing. My view pane started to not work, which would freeze the program. I'd click out and I was able to open it and it worked fine. It slowly got worse. It's to the point that even if I open it and click on anything it freezes. Even after restart it now opens it automatically in safe mode. After the program closes from End Now, it freezes me out of my whole computer.

I uninstalled it and tried to reinstall it but my computer won't run the disk. Is it my computer or the program?

I'm so frustrated! Any help would be appreciated! ;-)

Here's my log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:05:24 PM, on 10/11/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
c:\Progr... Read more

Answer:Outlook XP Professional Crashes; Freezes Computer! Help!

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Hello, I am having issues trying to install Windows 7 Professional 64 bit. It gets stuck on the Starting Windows screen before the Windows logo comes up. I have tried leaving it on all night and it stays on like that. Here is my current hardware:

Dell Optiplex GX620 PC
Intel Pentium 4 (with 64 bit support) 3.0 GHz
Onboard graphics -256 MB

I upgraded the bios already to the latest version, tried setting different options in the bios such as HDD settings and OS install, and have not gotten anywhere. Does anyone know what could be causing this?

**EDIT** I forgot to mention that this is a legit copy of Windows that I downloaded through the MSDNAA site. I have tried downloading and burning it multiple times and same result.

Answer:[SOLVED] Windows 7 Professional 64 bit installation freezes

I have seen someone with a similar issue somewhere but they said it could be due to a faulty PCI card. The thing is, I don't have any PCI cards installed currently.... I don't know what to do.

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It seems like my computer is at it's worst. Programs are running very sloly or not opening at all. Internet will barely connect even though everything says it's connected. It's all adding up and drving me crazy. If anyone knows any way to improve the performance of my computer, it will be greatly appreciated.

I'm posting my HJT log below. I also run Spybot and Adaware regularly. For some reason my computer will not connect to safe mode, it freezes every time I try.

Logfile of HijackThis v1.99.1
Scan saved at 1:00:17 PM, on 5/30/2006
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Program Files\Java\jre1.5.0_01\bin\jusched.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Q... Read more

Answer:Solved: Computer worse than ever! Help needed. Log included.

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I was curious if anyone out there knows anything about this...

I have a self-built computer, three years old now...and day by day it's getting worse and worse!

AMD Athalon XP @ 1.1 GHz
Windows XP Pro.
Radeon 9500 Pro. 128MB DDR

The problems started about six months ago--every time I'd turn on the computer, it'd scan the hard drive for errors, claiming an improper shutdown. Then, two months ago, it started going to a black screen saying a windows file is corrupt, use the XP CD to restore the file--but simply restarting the computer at that point would get it going (only came up on a fresh start).

Then in the recent times, the screen is completely black. I turn on the computer, and no signal is sent (I'm guessing) to the monitor, so it's just flashing the power light...but after waiting approximently 10seconds, and restarting ('reset button'), it would go to the other problems--file corrupt screen, then the error scan...and this latest time, it took 4 resets for the screen to catch a signal...

All wires are plugged in good, and everything seems to be functioning properly, except for, of course, this problem I have...and I really have no idea where to start on fixing this. I planned on keeping this computer for another year or so--and hope this can be fixed! Anyways, any ideas/suggestions, please let me know!


Answer:My Computer - Getting Worse & Worse! Is there hope?

take the graphics card out and insert it back in firmly making sure it is sat properly in its slot. check the manufacturers websites for your motherboard and graphics card and see what the bios updates do, and see if they have any FAQ's to check if anyone else has been having similiar problems to you in terms of people who have the same motherboard or graphics card??

Email the manufacturer(s) for your motherboard company and graphics company.

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Hi everyone.
I built a custom gaming PC a week ago and unfortunately haven't been able to get peace ever since. I've been seeing "KERNEL_DATA_INPAGE_ERROR" or "CRITICAL_PROCESS_DIED" BSOD, and my games have been randomly freezing 1-3 secs randomly (sometime never in several hours, sometimes twice every minute). Other than the freezes (where PC wont respond to alt-tab etc.) the games run butter smooth at around 55 fps. I play system intensive games such as Crysis 3 and Shadow of Mordor. After the freeze the game continues running with 55 fps , no micro stutters or anything. The GPU and CPU temperatures seem normal. What I've done:
- Ran CHKDSK - no error found
- Installed games on a different HDD and ran them from there to make sure the problem was not with the SSD - issues not resolved
- Ran memtest86 for one hour (4 cycles I think) - no error found
- Removed one of the two RAM sticks to try each of them out alone in different slots. Interestingly using a single ram I get significantly less frequent BSODs, but still do with each of them. This makes me think the issue might be with the MoBo?
- Ran Hot CPU Tester Pro diagnostic overnight. In the morning I saw that the PC had crashed and restarted and the screen displayed the warning "Your PC ran into an Error and had to restart".
After running the Hot CPU Tester Pro, my games are freezing at least 3 times more often and for longer periods, making them unplayable. Just now I had Mordor freez... Read more

Answer:BSOD and freezes that keep getting worse

Update: Wow...major WTF moment. It seems like I found the culprit. I connected the SSD (where Windows OS is installed) to another sata port with another sata cable. All issues disappeared. So from the looks of it either the SATA port is defective or the cable is. Will test tomorrow as I'm currently exhausted.

How on earth can this have caused so many issues?! So if there is an issue with the hardware where the OS is installed:

a) your PC gets several different types of BSODs (btw had another different error today: " KERNEL_DATA_INPAGE_ERROR (luafv.sys) " and "System Thread Exception Not Handled"
b) You get these errors only when playing games, and games keep on freezing randomly 1-20 seconds
c) this happens even when the games are run from external drives...

Seriously what the hell... Will change as solved tomorrow after further testing. I would be happy if an expert could still check the DMP files to be sure.

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Hello my new bestest friends. I need help ! (as does everyone who comes here) My computer has been running like a bag of you know what for about 3 weeks. IE became corrupt and will not start even after uninstalling and re installing Versions 6 & 7. However this is not the problem as I am currently using safari and finding it great. The problem lies with my computer and it's sluggishness, ever since IE became corrupt my computer seems to have slowed. I am getting occasional Internal memory (blue dos screen) errors and several other little glitches like windows XP's search program will not close after I perform a file search. I have performed several Virus & spyware checks such as AVG and Spyware Doctor also several registry progs like registry Booster.AVG comes up clean, however Spyware Doctor and Registry Booster both show a lot of Registry errors inluding heaps of lnk file and url files. I removed most of these the first time around but discovered it to have deleted all my shortcuts and bookmarks that I much needed (well not so much the shortcuts) It did not remove the actual .exe files but was a major hassle as my dektop shortcuts where wiped. So I performed a system restore and now have everything back.I am wondering are/have these files become corrupt or is this just overkill on the software (spyware Doc & reg booster) behalf?? I have also noticed in my Hijack this log that there are several (missing files).I am so in need of help as i use my computer to p... Read more

Answer:Need Help Computer Getting Worse And Worse!

Hello Krisso,

Welcome to Bleeping Computer

Sorry about the delay. If you still need help, please post a new HijackThis log to make sure nothing has changed, and I'll be happy to look at it for you.


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My lattitude e7470 recently had the mother board replaced under warranty due to a BSOD problem. That fixed the BSOD, but now it freezes for a few seconds every few minutes or the screen goes haywire (looks all jaggy and unreadable) if I run a program without adjusting the program's settings to disable hardware acceleration.
Specifically MS office 13 freezes for a few seconds roughly every 5-10 minutes unless I go into the MS Office settings and turn off hardware acceleration. Google Chrome offers a combination of similar brief freezes and less frequent incidents where the screen suddenly becomes unreadable. Interestingly when the screen goes haywire, it only affects the webpage part of the window, the tabs at the top of the window and any portion of the Windows desktop in the background look fine. Again, delving into the settings for chrome and turning off hardware acceleration solves the problem.
While turning off hardware acceleration in the programs settings seems to be a fix, I have a number of critical programs that don't have this setting and therefore continue to be plagued by freezing.
For the record this is windows 10 and the machine has intel integrated graphics.
I have updated all my drivers repeatedly based on the automated suggestions fro the Dell website, run the ePSA diagnostics and the diagnostics on the dell support website (all passed), and tried various other things.
Anyone have any suggestions?
Could this be a hardware problem? Should I be getting ... Read more

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Hy all,

I?m tying to install Win XP Pro SP2 on my computer and just keeps shutting down just after the first reboot (after formatting and loading files).

I mention that I?ve also installed successfully WinVista Ultimate SP 1 (32 bit). I ran Vista for one day?the computer was, in generally stable, but when a program was becoming non-responding?the computer was just freezing and the only way was to reset from case button.

I would appreciate any comments / solutions?


Computer configuration:
- Processor: Athlon 64 X2 6000+ Brisbane BOX (89W)
- RAM: KINGSTON KVR800D2N5K2/ 4G DDR2 KIT 4GB (2x2GB) 800MHz
- HDD: 320 GB, S-ATA 2, SEAGATE 7200.11
- Power Supply: 600 W Thermaltake

Answer:[SOLVED] Computer shuts down during installation of Windows XP Professional SP2

PC is shutting down just when saying 39 minutes remaining... :D. Any ideas?

I mention that I already tried all kinds of bios settings...also replaced the HDD, RAM, Video Board... I think is something related with the mobo, something that makes Win XP collapse :D. Anyway I think I will remain stuck with Vista...

Windows Vista is running ok (I figure out that first time I didn't install properly mobo chipset drivers).

P.S. A little correction: mobo rev. is 2.0 not 1.1.

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I have a Gateway sx2840-01 running Windows 7. It has a Core i3 530 cpu, 6Gb of RAM and a 1 Tb hard drive. I'm using Norton Internet Security 2010. On Friday we set up a second computer running Windows 7 and established a homegroup. The new computer is an HP HPE-400z with an Athlon II X4 635 cpu 6Gb of RAM and a 1Tb hard drive. When we set up the new computer we removed an old Dell that had been on a workgroup with the Gateway. These are the only recent changes to the operating environment I can think of. I'm having three problems that seem to have arisen simultaneously:  I can't run Internet Explorer with Flash Player installed, I can't download and install either Chrome or Firefox, and System Restore either fails or introduces new problems.I wish I had made  notes of my attempts to fix the problem, I'll make as complete an accounting as my memory allows.I first encountered the problem with Internet Explorer, when I tried to start it it froze and I got an error message to the effect that Adobe Flash Player Installer/Uninstaller 10.1 r102 had stopped working. I uninstalled Flash Player and Internet Explorer started normally, when I reinstalled Flash Player the problem recurred. At this point I decided to switch to Chrome, but Chrome was behaving oddly too, specifically I couldn't make any edits to my bookmarks. I decided to uninstall and reinstall Chrome. Chrome would not reinstall. I attempted to install Firefox, same problem. In both c... Read more

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Hi there. I've got my machine more than a month ago but still hasn't got a chance to properly use it as it's spent more time in warranty repair then home. So let's skip this story and go to details.My pc:pentium q9550asrock n7ad-sli motherboard4gb memorygts 250 video card600w sli the problems: since the beginning I had problems with video card. bear in mind original psu was 500w, and it came with the case. It was getting stuck even during windows installation. They swaped it for the current one. Pc works fine as longs as I don't run any video tests. However, sometimes it hangs if I would try to change resolution to the highest or plug two screens. If I run video test, medium one goes all fine, but complex test hangs in like 5-6 seconds. tried to play fifa 10 and could finish a game once, other times it get's stuck at some point during it. if I stress video card a lot (meaning test actually runs longer than usually before freezing on highest video load) I'm strugling to boot windows (vista by the way). After couple of tries it eventually loads.Any thoughts on what could it be? Is there any way to check as changing video card or psu is quite pricey. Anyway any question are more than welcome, any suggestions and any help is most appreciated.Thanks in advance,Simon

Answer:PC freezes - need professional help, please

Could be overheating or dodgy drivers. What are the temps of the card? Use GPU-Z click here & HWMonitor click here to find out.Did you try other driver versions? Archive is at click here (XP) or click here (Vista). Let me know if you're using 64-bit Windows.Sometimes the only way to pinpoint such errors is by a process of elimination. Did they (the system builder I'm assuming) try with another working GTS250 graphics card?What's the PSU make & model? G

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So first of all hello guys

I need some help with my computer. It's been randomly freezing for a while, but I don't really have any info. It appears to crash more often when games are running or when Flash is running (for that reason, I have uninstalled it). I ran the SF Diag tools and the .zip is attached. I get no BSOD, nothing - Just freezes. Requires a hard reset.

(Sorry if I posted in the wrong section! I couldn't find one more appropriate)

Answer:Random freezes - Seven Professional x64

It seems you do did have a BSOD, and here's the analysis:

BugCheck 1E, {ffffffffc0000005, 1, 8, 1}

Probably caused by : win32k.sys ( win32k!DEC_SHARE_REF_CNT+e4 )

Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
It seems that the kernel detected a illegal instruction, which couldn't be handled by kernel.

2: kd> lmvm nvlddmkm
start end module name
fffff880`05857000 fffff880`062f5000 nvlddmkm (deferred)
Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
Image name: nvlddmkm.sys
Timestamp: Sat Dec 29 06:47:52 2012 (50DE9218)
CheckSum: 00A7F96C
ImageSize: 00A9E000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Latest NVIDIA ForceWare Video Drivers Windows 7

Version: 314.22
Release Date for Desktops and Notebooks : March 25th 2013
In Device Manager:

Download Driver
Start Type: Device Manager
Expand Display Adapters
Right-Click Driver Name, Uninstall
Run Driver Sweeper
Install Downloaded Driver
Driver Sweeper will scan for any left over files from the old driver, old driver files can cause conflicts with new driver installations. Create a System Restore point beforehand, in case any problems or issues arise.

Driver Sweeper:Drivers - Clean Left over Files after Uninstalling

Start Menu\Programs\Mc... Read more

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Hi all, i hope you can help me

I built a new pc yesterday, and ever since i built it, i have had problems with windows 7 freezing randomly. Originally i noticed the cpu temperature was way too high (70 degrees!) so i replaced the thermal grease, and now it is back to around 50. however, windows still continues to freeze at random intervals.

my specs:

windows 7 x64 professional (clean install)
samsung spinpoint 320gb hdd sata (operating system is on here)
hitachi deskstar 500gb hdd sata (storage/games)
2x2gb OCZ pc2-6400
asus p5n-D motherboard ( "apparently" windows 7 compatible xD)
intel quad core q8400
Point Of View GTX 275 Joker Edition

all drivers are windows installed apart from graphics, i'm using microsoft security essentials, power plan is high performance and any help would be greatly appreciated.


Answer:Windows 7 x64 Professional Freezes

make sure everything is seated firmly in its slot (ram, video card etc.)

overclocked? - bad idea!

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I just installed Windows 7 Professional 64 bit, and when it tries to connect to my wifi, the computer freezes and requires me to do a hard reset of the system.

I have a D-Link DWA-547 PCI card, and this seems to be the culprit. If I am quick I can disable the card before it starts to connect to the internet. Once it connects, the computer freezes.

I have tried several drivers for the card without luck including:

The default drivers that Windows 7 installed ( I think...)

They all freeze the computer.

Has anyone run into this before, and found a solution?

Answer:DWA-547 freezes Professional 64bit

Try installing the driver using the device manager.

Right click on it. Update driver software. Browse. Let me pick. Have disk. Browse. Double click the .inf. Hit ok. Hit next.

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windows xp professional freezes during install on a new hard drive. it gets all the way to installing devices at 34 minutes left and then freezes. I've tried to boot up on the hp recovery disk, but it will not install so i'm using my windows xp pro that i built from an iso. i've removed the media device to see if that was the cause of the issue.

Answer:windows xp professional freezes

Some piece of hardware is the cause of the problem - why the new drive?Most likely if not a new machine is the motherboard/processor is dying. On a new machine RAM would be most likely cause - but it could be any hardware item.

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I installed MS office professional plus today on my laptops. One running on XP and the other running on Vista. All other application seems to be in order except MS word. After loading, any basic function such as scrolling up and down freezes the program and force closes. Any help would be appreciated. FYI... Installed same program on my new PC with window 7, no problem.

Answer:MS word 2010 professional plus freezes

I found a few other thread in which discusses similar issues. word add-ins + EndNote = freeze.1. open MS word in safe mode [hold ctrl key down while opening Word]2. go to file, options, add-in.3. select EndNote,4. press "go" on manage add-ins box at bottom5. uncheck endNote. 6. restart PCI was not able to find any permanent compatibility solution. Probably have to wait until MS or EndNote fixes this new PC that runs on windows 7 did not encounter any problem because I did not have EndNote installed...

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hi , please can somone help me, im not too good with computers but have read the forum to realised ppl need a log of my computer to see wheret there could be a problems that is causing my computer to freeze at start up (but not always , but i have to start my system several times before it will stay normal)

i have used hi jack this, please help me resolve the issue , thank you.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 20:12:50, on 08/02/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal
Running processes:
C:\Program Files\AVG\AVG8\avgrsx.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\Office Mouse\moffice.exe
C:\Program Files\POP Peeper\POPPeeper.exe
C:\Program Files\DNA\btdna.exe
C:\Program Files\Office Mouse\MOUSE32A.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Olivetti\ANY_WAY\olMntrService.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Fil... Read more

Answer:(HELP) windows xp professional freezes at startup

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When I first boot up several of my computers in my school lab the bottom task bar turns black and the computer freezes. The only thing that corrects this is to hold in the button to turn it off. After I have done this one time and the computer reboots I don't have any more problems for that day, but they do it again the next day. They used to work fine. I wonder if there was an update that made this start happening.
(Windows 2000 Professional os with service pack 4.) Any suggestions would be appreciated.

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Hi there,

since a couple of days I have a pretty annoying problem with my Samsung Chronos laptop. I am running Windows 7 Professional (SP 1) x64 on it.

When I try to boot it normally Windows freezes right after the Login-Screen on the Welcome-Screen. When I shut it down hard and start it again Windows is booting correctly after 1 or 2 attempts but much slower then before when I didn't have this problem.

So I tried Startup Repair which couldn't find any problem and a similar possibility provided by Samsung ( the Windows Version I'm using was pre-installed) just leaded to a Blue Screen so I had to go back to a Recovery Save Point.

It's ALWAYS booting correctly in save mode thats why I thought one of the "additional" services which are started during the boot sequence are causing this problem.

So then I tried to find out which service is causing the problem with msconfig.
At the moment I have all services in the Service Tab enabeld and d all services in the Startup Tab disabled.
When I'm booting Windows like that it is working but I just can't figure out which one of these startup services is causing the problem.
I tried to enable just the Microsoft Security Client which was working. If I was also enabling the Java Auto Uploader it freezed. So I went back to just enabling the Microsoft Security Client but it was freezing again.
Just if I disable all startup services it is always working.
So it's kind of hard to reproduce the error and be sure if a ... Read more

Answer:Windows 7 Professional x64 freezes on the Welcome-Screen

You don't need any of the Startup Services except MSE which is listed there in your screenshot. See if it works OK with only that.

In addition finish establishing a Clean boot and check it over good from the Troubleshooting Steps for Windows 7

Be aware that the Samsung preinstalled Win7 is a corrupt install to begin with, larded with blaotware and useless duplicate utiltiies that have better versions built into Win7. This is why most tech enthusiasts choose to Clean Reinstall - Factory OEM Windows 7

At the minimum I'd Clean Up Factory Bloatware

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My computer used to be a Ubuntu/Windows XP SP3 dual boot. I left it on while I went to see fireworks on July 4th, and when I got back GRUB gave me a "no such device, grub rescue" prompt. I then used PowerSuite 2009 to recover the default Master Boot Record. Now, whenever I try to get into Windows XP, it freezes at the startup splash screen, with the blue bars frozen. The only way to restart is to do a hard reset. After that, Windows will complain that it didn't shut down correctly. Safe Mode freezes when it tries to load AVG's .sys files. Last Known Good Configuration gives the same results. I've tried reinstalling the MBR with PowerSuite 2009 to no avail. I do not have the XP installation disk handy, either.

Answer:XP Professional SP3 Freezes at Splash Screen

This is not problem on the Windows, after you use PowerSuite, your BIOS config may error.
Go into BIOS setup, you will see what key to press at when your computer boot up.
Find option call SATA mode and change option from AHCI to IDE. (AHCI will prevent booting up.)
If you not found SATA Mode then find anything with AHCI and change to IDE, it usually have only one.
For more information, your computer is PC or laptop?

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Hi everyone!
Hardware: laptop Sony VAIO VGN-NR11S/S
OS: MS Windows XP Professional 32-bit SP3, 2002

Today my XP began to freeze several times, no matter the kind of task I do: writing, browsing, installing... THis happens only in XP since I went to Ubuntu and didn't have any problem there, especially when updating files and other thingies. The laptop usually makes the same loading sound, like a Morse code (!): several dots, one dash, when it freezes. The only thing I can do is restarting via button.

Any suggestion? Is it the battery? XP? Other? My laptop is almost 5 years old but I want to think it's not a matter of old age.

Thank you :)

Answer:XP Professional 2002 freezes, no matter what I do

Hello Votapardo and welcome to TSF,

Is XP the original OS installed on the PC?
When did you first start experiencing this issue?

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Hi all,

I started the day on a high note, before turning on the computer that is, thinking I was going to get some things done. This was not to be: So we start at:

After XP loaded it said that it had recovered from a serious error Product ID _251... so I did some digging around and got some info from microsoft's web pages complete with registry fixes (deleting bad entries, etc.)

I did a quick scan with malwarebytes and it found some stuff that I deleted and when I did a restart it didn't come up correctly.

Went into safe mode and it came up.
(made a HUGE mistake here. Did not copy files I wanted to save when I had the opportunity)
Closed out of safe mode and let it start normally.
Would not boot normally.
Tried to boot in to safe mode and now its recycling back to POST, we have gone to...
Hmmm. So I thought how about putting the XP disk in and then do an install leaving file system intact.
When I got to the point of doing the install I chickened out because it said that it might delete the My Documents folder (had some things in there I didn't want to lose) I've done this procedure before and perhaps I should have taken the second opportunity to recover gracefully but I did not.

I hit F3 to cancel out of the install to try and boot from my other HD that has XP (but with some driver issues that I had yet fixed.)

I went into the CMOS to change boot order and notice that the hard drive (the one that I was trying to boot into is not showing ... Read more

Answer:HD/Filesystem prob:Went from fair to bad; then to worse, much worse

Test the HDD with the drive manufacturers disk tools (preferably using a different PC). Run the short and long tests. If either test fails or has errors, the drive is faulty.

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My icons are disappearing
The computer is running slow
Viruses have completely taken over my computer
I am going through financial difficulties right now and would REALLY appreciate help.
I understand computers therefore I can take direction fairly well..
Just please tell me what I need to do.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:19:43 AM, on 5/8/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16544)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Intel\Intel Application Accelerator\iaantmon.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDO... Read more

Answer:It's Getting Worse & Worse. PLEASE. I cannot afford to bring it anywhere:( LOG INSIDE

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Unable to install Windows 2000 Professional. Always freezes up during the final phase of install. Have tried several times with the same result. This is a dual boot with Win 98 SE & Win 2000 Pro on a brand new hard drive with separate partitions. Please help. Not sure what I am doing wrong.

Answer:Windows 2000 Professional freezes up during Install....please help!

Welcome to TechSpot

Try to copy the whole CD onto the harddisk, somewhere on the W98-partition, boot into W98 and install W2K from HD, in the new partition. Perhaps do a quick format of the new W2K partition with FAT32 before you start.

The install-CD might also be dirty or have a scratch, gently clean the shiny surface with a mild detergent and some water, making circular movements while cleaning. Dry with a lintfree cloth.

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It just froze on the welcome screen and wont even let me log in (enter my password) or even let me move my mouse or whatsoever.
Toshiba m305-s4910
My laptop came with windows vista premium preinstalled and I did a clean installed of windows 7 professional.
I have tried startup repair. Automatically fix problems that are preventing windows for starting.
I have tested the hard drive for problems and is ok.
I used the System Restore to roll back to an existing restore point.
I have unintalled and reinstaled windows 7 professional three times.
I have used CleanMyPC Registry Cleaner to clean the registry.
I have started Windows in Safe Mode.
I stopped windows defender and windows firewall services.
Drivers are up to date.
I have loaded the last known good configuration of windows 7.
I've tried many of the above mentioned things but only work for a short period of time.
Some time I can log in but others times windows freezes always at login screen

Answer:Windows 7 professional freezes at login screen

Quote: Originally Posted by dragon1x

It just froze on the welcome screen and wont even let me log in (enter my password) or even let me move my mouse or whatsoever.
Toshiba m305-s4910
My laptop came with windows vista premium preinstalled and I did a clean installed of windows 7 professional.
I have tried startup repair. Automatically fix problems that are preventing windows for starting.
I have tested the hard drive for problems and is ok.
I used the System Restore to roll back to an existing restore point.
I have unintalled and reinstaled windows 7 professional three times.
I have used CleanMyPC Registry Cleaner to clean the registry.
I have started Windows in Safe Mode.
I stopped windows defender and windows firewall services.
Drivers are up to date.
I have loaded the last known good configuration of windows 7.
I've tried many of the above mentioned things but only work for a short period of time.
Some time I can log in but others times windows freezes always at login screen

If it has persisted accross clean installs it has to be hardware.

Whats the hardware?
Are you overclcocking (desktop only)?


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My problem with the computer just gets worse. The browser gets redirected. I can't load IE. The computer is running very slow. Any help would be appreciated.

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Ok I had another thread open so I appologize if this new one shouldn't have been made. I just freaked out cause i have a major problem that i think isn't related to the other one. (At least i think it isnt) I logged on to my computer and noticed this program force-fuc*ed me into downloading it. It was called Create A Monster.....Im pretty sure u've seen someone else with this problem before. Anyways, ever since then, my computer has gone EXTREMELY slow...At least when i log on to my User account. And i do mean EXTREMELY slow. I dont know if this has anything to do with createamonster.exe.....but im really wanting to finally get rid of all this crap on my computer. Im getting fed up with it and im about to just throw my hands up in the air and format...and i dont wanna do that...Thanx people for ur time....Here's my HIJ log.

Logfile of HijackThis v1.98.2
Scan saved at 9:28:13 PM, on 10/27/2004
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Program Files\M-Audio Ozone\Install\Ozinst.exe
C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\AutoUpdate\AutoUpdate.exe
C:\WINDOWS\System32\scn... Read more

Answer:Woa!!! Computer worse than ever!

Make sure you have already run Adaware, Spybot S & D(check for updates) as these will do a preliminary clean first.Some files below may not be present after running the above programs.

Turn off your System Restore.(if using xp) SEE HERE Reinstate it when your log is cleaned.Close your browser window and run hjt in safe mode... HOW TO RUN SAFE MODE and have "Hijack This" fix the following by placing a check in the appropriate boxes and selecting "fix checked".
Folders that have been highlighted in RED will need to be uninstalled.Check first as some folders maybe uninstalled via the Add/Remove program. Files highlighted in BLACK will need to be removed from your hard drive. Make sure to have your system set to show hidden files and folders.. HOW TO SHOW FILES ..Please post a new log when finished...

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: (no name) - {CA0E28FA-1AFD-4C21-A8DC-70EB5BE2F076} - C:\Program Files\SurfSideKick 2\SskBho.dll
O1 - Hosts:
O1 - Hosts:
O1 - Hosts: ieautosearch
O2 - BHO: (no name) - {01C5BF6C-E699-4CD7-BEA1-786FA05C83AB} - C:\Program Files\CxtPls\CxtPls.dll
O4 - HKLM\..\Run: [SurfSideKick 2] C:\Program Files\SurfSideKick 2\Ssk.exe
O4 - HKLM\..\Run: [WebRebates0] "C:\Program Files\Web_Rebates\WebRebates0.exe"
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program F... Read more

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Well this all happened after I accidentally clicked a "you have won a million dollars" pop up in the middle of a site. Every minute now my computer is getting worse and worse, Half of my desktop is filled with random programs now and more just keep coming. I've tried symantec antivirus, spybot S&D, and adaware, and nothing is working. I have been keeping up on windows updates as well so I can't imagine how things have gotten so screwed up in fifteen minutes. As a last resort I ran hijackthis and saved the log. Hopefully someone here can help me. Adaware will delete 220 objects then ill run it immediately after and 300 objects will be infected. I have no idea what's going on and I'm about to scream. Here's the log:

Running processes:
C:\Program Files\Intel\ASF Agent\ASFAgent.exe
C:\Program Files\Dell\OpenManage\Client\Iap.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\PROGRA~1... Read more

Answer:I've tried EVerything and my computer is only getting worse.

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My PC is having multiple issues, even after trying the R&R scans. Only SAS and Malwarebytes completed without any issues. The last scan, MGTools, ended with a blue screen. Combofix never started the scan portion, even after waiting 3 hours. Root Repeal seemed to finish, but came up with a message about an inaccessable memory block and then the computer shut down.

The current problems I'm having: Google redirect (IE); Hard drive errors (last one was right after power on); programs not opening over time; almost all files on computer are hidden; message about corrupt files in recycle bin (even though it's empty); volume doesn't work; some file on my desktop called "settings.dat" that was created today and, according to it's properties, opens with daemon tools pro.

These are the only logs I have. I'm not sure what the MGTools log will show after the blue screen incident. If there is any step that may seem like I missed it, trust me, I did everything I my PC would allow me to do in its current condition.

Answer:Need help! Computer going from bad to worse.

Also, Combofix started off by telling me that ESET antivirus was running. That can't be possible since I uninstalled it right before I started the R&R cleaning.

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Hi, I recently have had a windows 7 proffesional 64 bit upgrade to my computer. Before the upgrade it was Windows Vista Home Premium, with a quad core proccessor (32 bit). Now when I boot up my windows 7 machine, it frequently freezes at a certain point in the startup, it is a black screen with a little underscore that flashes, then goes to the starting windows annimation. More often than not, the computer starts normally. But 2/5 times on boot, it freezes on the underscore point of the startup. Before I had the upgrade, this didn't happen. Also when it is running (very rarely) it freezes as well. Is this common? and any solutions?

P.s I have also run a defrag with no success.

Answer:Windows 7 Professional Machine freezes on startup occasionaly.

Check out these posts, see if they contain anything that might help you.

Flashing Underscore no boot. - Geeks to Go Forums
Blank screen w/ blinking underline / flashing underscore at XP boot - Windows-XP-General-Discussion - Windows-XP
Stuck on blank screen with flashing cursor and can't boot anything! - Asus - Motherboards-Memory

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I'm not exactly sure if this is the right forum.

Everytime when I watch a video on cnn/youtube/ign/gamespot and etc.
Eventually, sooner or later, my computer will just freeze/lockup.
Also, the samething happens when I play games on the PC, eventually..

msinfo and dxdiag text files are in the attachments

Here are my specs:
-OS: Windows 7 Ultimate 64-bit (6.1, Build 7601)
-Motherboard: N68SB-M2s Motherboards
-CPU: AMD Athlon(tm) II X2 260 Processor 3.2GHz
-GPU: 460 GTX GEFORCE (Approx memory 2769 MB)
-PSU: Antec NEO ECO 620C 620W Continuous Power ATX12V v2.3
-RAM: CORSAIR XMS2 4GB (2 x 2GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400)

There is also an on-board vga on my motherboard that I don't know how to disable in my BIOS, if that's going to help.

I recently cleaned the dust out off my computer, so all the fans are free from dust. So it shouldn't be the temperatures.

I heard it might be the video drivers by Nvidia, I never had this problem before until I got the new drivers by Nvidia, and I just switch back to the old one 310.90 and it kinda helped. Less freezing/locking up, but it still happens.

Anything else you need, ask.

Answer:[SOLVED] Computer Freezes. Help

Let's check your system health report for any anomalous errors or warnings.

System Health Report:Please collect your system health report:
Press the Start Button

Type perfmon /report into the Search programs and files box.

Press Enter

Click File

Click Save As...

Choose HTML as the output and save it for upload here

Please provide your temperatures during idle (when not running any programs and just sitting on the desktop).

Please provide your temperatures during stress (running a game, using hardware diagnostic software, rendering a video, running a full virus scan, etc.).

Use HWMonitor to provide the voltages and temperatures seen during idle and under stress. Please capture an image of HWMonitor using the snipping tool rather than saving a text file.HWMonitor - CPUID - System & hardware benchmark, monitoring, reporting

Snipping Tool - Microsoft WindowsThe following programs can also be used to monitor temperatures in case you suspect HWMonitor is giving inaccurate readings. Real Temp is a good CPU temperature monitor.
Speccy - System Information - Free Download will monitor all hardware temperatures.
HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.


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Hello Tech Guys,

Once again I come to you guys for some much needed help. Once I open up aim and the buddy list pops up, aim is constantly opening up more of itself. If I use task manager, it says aim is taking up 100% cpu. I uninstalled and reinstalled aim but it still does it. I uploaded hijack this to see if you guys can help out. Thanks again for your support guys!!!!

Logfile of HijackThis v1.99.1
Scan saved at 11:10:51 PM, on 10/6/2005
Platform: Windows 2000 SP3 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\Kodak\Kodak EasyShare software\bin\ptssvc.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\Documents and Settings\Administrator.COMPAQ-0VH5P97I\Desktop\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe

R0 - HKCU\Software\Microsof... Read more

Answer:Solved: Aim freezes computer

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I'm using a Dell Dimension 2400 windows XP, lately after about 5 to 10 minutes of not using, it will freeze up , I can not move the mouse, I get no control from the keyboard, I end up unplugging it and waiting several minutes to turn it back on, I've run Kaspersky anti-virus all seems good in that department. any Idea's

Answer:[SOLVED] Computer freezes up


1. Try to delete all the temporary and junk files of your system.

Click on start-> Run and type in open box temp and hit enter. select all the files and delete them.
Note: Some files may not be deleted as they might be in use. Leave them. Delete rest of all others.

Start-> RUN and type %temp% and hit enter. delete all files found.

again Start -> Run type prefetch and hit enter. Delete all files.

2. Try to run disk cleanup.

Start-> Run and type cleanmgr and hit enter. It will open disk clean up window. Check all the options and let it be done.

Hope it may help.

Next we will go to perform cleanboot.

use the link

Note: Don't disable your antivirus first. If the problem still persist, try to check it by disabling antivirus and then check whether it freezez or not.

List your hardware specifications also.

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I like to play Call of Duty 2, but after 10 minutes to an hour it freezes (screen goes black and I must reboot). I wanted to install MS Office 07, which I uninstalled later. That is when my problem started. I wanted to use system restore but some idiot disabled it, don't ask me why. So I found a common thread between each lock up, a error with "WinMgmt" I fixed that by going into into the repository (found this fix on a website). And replacing it with one from another system. But what I didn't notice was 3 other things that happened everytime it locked up. "Security Center", "ATI Smart", and Adobe Active File Monitor" Here are the event properties of each.
Event Type: Information
Event Source: SecurityCenter
Event Category: None
Event ID: 1800
Date: 02/06/2006
Time: 6:49:13 PM
User: N/A
The Windows Security Center Service has started.

For more information, see Help and Support Center at
Event Type: Information
Event Source: ATI Smart
Event Category: None
Event ID: 105
Date: 02/06/2006
Time: 6:49:06 PM
User: N/A
Computer: *******
The service was started.
Event Type: None
Event Source: Adobe Active File Monitor
Event Category: Devices
Event ID: 2570
Date: 02/06/2006
Time: 6:49:06 ... Read more

Answer:Solved: Computer Freezes

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whilst playing call of duty 4 my computer freezed and the last image i saw during the game stayed on my screen filled with colored horizon lines and that later changed into boxes (artifaxts), my computer not reacting to alt + tab or ctrl + alt + del, forcing me to shut down the pc using the button. i restarted the computer, later the game with the same problem happening. i noticed that this isn't only happening while playing this game, it also appears whilst playing other games, watching youtube video's, video's,watching pictures.
Im using VISTA service pack 1
cpu: ubtek cire 2 duo cpu e6850 @ 3.00GHz
architecture: 64-bit
internal clock: 3.0 GHz
External clock 333.0 MHz
Display device-------------------------------
NVIDIA GeForce 8800 GT Driver
Total local Video memory 502 MB
Total Local Texture Memory 502 MB
AGP Aperture Size 1.75 GB
Driver File nvd3dum.dll
(had to translate this from dutch to english, pls excuse me for any translation faulths)
problem signature:
Problem event name: BlueScreen
version of the operating system: 6.0.6001.
country settings-id: 2067

additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8006460030
BCP3: 00000000F2000040
BCP4: 0000000000000800
OS Version: 6_0_6001
Service pack: 1_0
Product: 256_1

Files that might help u discribing the problem:
C:\Users\Kristof\AppData\Local\Temp\WER-44694... Read more

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hi i just reinstalled windows xp on my computer and it constantly freezes at different times for no reason, i had it just fixed for a motherboard problem as it was fried so when i got it back problems started. i ran spyware scan and virus scan, defragmented and checked everything but dont know why it freezes

Answer:[SOLVED] computer freezes

first time posting by the way and thanks in advance

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Hi.. having this problem since quite some time now. My PC freezes randomly, anytime. When it freezes, the screen on my monitor goes bit yellow at places, and PC totally freezes. Wont respond to anything. Alt+Ctl+Del dosent work, nothing. Have to hard reboot it. Cant understand why its happening. Not associated with any particular application.

Any clues?

The configuration for the PC is:
Intel 915GAV motherboard, Intel P-IV 3.00 Ghz, 512 MB DDR RAM * 2 = 1024 MB, Win XP SP2


Answer:Solved: Computer freezes up

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computer freezes even after registry and spyware cleaning. whats going on?

Answer:[SOLVED] computer freezes


Originally Posted by weippegranny

computer freezes even after registry and spyware cleaning. whats going on?

Hi weippegranny, and welcome to TSF.

No idea??????

What computer?

What spyware?

How did you get rid of it?

Registry cleaning is not good, you have very likely done some serious damage, but we can help you if you provide some details.

Use Belarc Advisor it builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser. All of your PC profile information is kept private on your PC and is not sent to any web server.
NOTE: When providing this information please remove any licenses, listed in the results.

How to post a Screenshot

Anything here you don't understand, please post back.

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Frustrated. I upgraded my computer from Vista to Windows 7 (tech do it at Best Buy). Didn't have problems until a round mid June. Uninstalled some programs, did scans with Malwarebyts (found a bunch of malicious software), cleaned with ccleaner. Cleaned c drive. Scanned for viruses with micorsoft security essentials (nothing found). When I try to install my new webcam computer shows blue screen with ... windows has shut down to avoid damage... and today I it was doing scan for viruses and froze again. Sometimes computer shuts down while simply clicking on a link in a website. A few weeks ago I used ccleaner to clearn up the registry and I fear something may have happened then as I've recently read that one should not mess with the registry. There are some other things I've tried but can't recall at the moment. Any suggestions on what to try.

Answer:Solved: Computer freezes often

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I have a Dell Latitude E6520 with 8gb of memory with windows 7 pro 64 bit installed. When I start up the computer it freezes at the screen (attachment 2.jpg) with the dell symbol (picture) and model number.

If I press F12 two or three times while it is on that screen it will go to boot options (attachment 7.jpg & 8.jpg) . From there it boots up fine (attachment 3.jpg, 7.jpg & 4.jpg). 7.jpg is the one I clicked and it booted up fine. Though if I click on diagnostics (attachment 1.jpg) it shows up with one error saying that there is something wrong with the LCD cable.

If you can help that would be great. I have attached pictures. Hope they help

Answer:[SOLVED] Computer freezes

According to the Diagnostic, the LCD cable that connects the LCD screen to the laptop under the keyboard is loose. If you do not feel comfortable removing the keyboard and checking the cable or if the computer is under warranty, then take it to a certified repair person or send it back to Dell to repair. Support | Dell US

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Lenovo Thinkcentre, 9211 (re-furb), running XP Svc Pk2.
Computer freezes when in desktop, gmail, any program & must turnpower off & re-start. Checked out by Co. computer tech & Staples virus check -no problems(?). Running MacAfee, Adaware & Spy Doctor. May freeze after new start-up or after being on for an 2 hours.


Answer:Solved: Computer freezes

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my computer freezes up andTech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 2035 Mb
Graphics Card: Intel(R) G33/G31 Express Chipset Family, 128 Mb
Hard Drives: C: Total - 76308 MB, Free - 57889 MB; E: Total - 117232 MB, Free - 99970 MB;
Motherboard: Intel Corporation, DG31GL
Antivirus: PC Cleaner Pro, Updated: Yes, On-Demand Scanner:
Disabled i have to reboot. help

I have having trouble using tech support, not a very friendly site but Zi need it desperatelly so am trying to learn to use it. help with my computer, it completely crashed and i got it going again by shutting down and now it freezes up and I hve to reboot often. help

Answer:Solved: computer freezes

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Gateway GT5408 - Vista home 32bit - 3GB ram

Computer will run from a couple of minutes to a couple of hours then it "locks up". The only way to shut down is with the power button. If left alone for an hour it will turn back on. If i try to reboot right after shut down because of lock up it beeps three times and does not boot.

I have ran HJT, Malwarebytes, and ESET scan with no infections found

Gateway support site says three beeps is memory issue. Ran Memtest86+ and it reports good RAM.

If after shut down, and attempt reboot and get three beeps, I can unplug the machine, discharge power, remove RAM, reseat, and computer will boot fine.

Ram issue even thought memtest86+ successful?? motherboard issue?? don't have a clue. any thoughts welcomed.


Answer:Solved: Computer Freezes

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hi, moms computer freezes up.maybe a bug or something. all updated and scans have been run. norton,.adaware,spybot and a run through at housecall.
can you have a look at the log. thanks ahead of time. hrer's the log.

Logfile of HijackThis v1.98.2
Scan saved at 12:50:28 PM, on 11/3/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\CallWave\IAM.exe
C:\Program Files\Intuit\QuickBooks Pro\Components\QBAgent\qbdagent2002.exe
C:\Program Files\ScanSuite\SDetect.exe
C:\Documents and Settings\user\My Documents\HIJACKTHIS\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =*
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = Read more

Answer:Solved: Mom's computer freezes up

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Yesterday, I was half way through burning an ISO file to disc using [program name deleted my mod.] (have used this many times previously without a problem), when the computer froze. Nothing worked (mouse, keyboard) and the only thing I could do was turn it off at the power button.
I left it for 10 minutes, started the computer up again and the (black) screen came up giving 'you need to reboot' and 'insert a bootable disc' messages. I inserted my Windows XP disc as it's the only one I have and don't have a bootable disc, and after while I was given 3 options - one was to repair, one was to escape and I can't remember what the 3rd one was. Anyway I pressed repair and after a minute or two it said it couldn't find the hard drive (or disc) so it was unable to repair and the only thing I could do was quit.
After leaving the computer off for a period of time, I switched it back on and it came up with the disc scan screen details and went through the process quickly and it said one of the sectors had been repaired and it was 'back to normal' after that.
The computer is 4 years old (Intel Pentium 4/3.2gHz/1GB RAM/Hard Drive 149GB) and I've had intermittent problems with the CPU overheating due to dust etc which I've cleaned out from time to time (as you do) and all has been well.
So, in total this has happened 3 times in 24 hours but on the other two occasions when it froze, after turning it off and leaving it for a couple... Read more

Answer:Solved: Computer freezes

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My computer specs:
Asus P4V533-MX Motherboard
CPU: Pentium 4 CPU 2 GHz
RAM: 512Mb
S3 Graphics ProSavage DDR Video (on board)
Netgear 108 Mbps Wireless PCI Adapter WG311T
Western Digital HD 40 Gig
Power Supply 400W

My wife's computer freezes up randomly. Everything stays on the screen but the mouse doesn't respond. Sometimes it happens after 1 hour of use, the other times after only few minutes. It mostly happens when she is browsing, or checking email.

First my thought was that the processor was overheating, so I checked the fan and it was running as usual, about 2600 RPM.
I also installed the Speedfan software and was able to check the temperatures for the CPU, Motherboard and HD. Motherboard and CPU are running between 29C and 35C when under load. In my another computer, that runs fine these temps are between 40C and 50C.

The HD temp is about 31C or slightly higher from time to time.

Are these temperatures normal?

I have also checked voltages and they are OK.

Went to check Device Manager, and found out that audio device was not found. (But, this shouldn't cause my problems I think? I can deal with that after I solve this problem)

The video card has the latest driver.

One thing I noticed though, when I browse internet, the processor activity hits very high percentages, sometimes almost 100%... Is that unusual?

Thank you for any help or suggestions.


Answer:Solved: Computer freezes up

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Hi Everyone

My computer keeps freezing....I have reboot the system and it works for a while, but continues to run really slowly...can anyone suggest anything to me...Thank you

Answer:Solved: Computer freezes

You have posted in the wrong forum, your question should be in the forum that has the name of your operting system on it ...I will ask to have it moved if you post what operating system you have ....

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Strange one this i have even re installed windows 7 proff, but it has happened again. I just fired up my PC and went to it 10 mins later to find mouse would not work or even ctrl alt del, to restart, my hard drive light was constantly on, usally flashes.
I have 3 hard drives and i have installed this time on a different hard drive. i thought it could be drivers or something but since format its happened again.
I have a program called eurest pc checker and have done stress test ect on ram, so i am art a loss.
Mother board is P5ND2 SE graphic card is nvidia 8800gts, i have the same drivers on the graphic card, but not sure if it is those.


Answer:Solved: computer freezes

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I am having a computer freezing problem, but it is not random. It seems to occur only when I open a Windows explorer window and click in it. I have switched for now to Free Commander and I have no freezing problems.
This is what I have done so far:
run chkdisk - no problems reported
run Memtest (1 pass) - no problems reported
run System File Checker - no problems reported
updated NVidia drivers
updated Logitech drivers
changed mouse/keyboard - no change

This is a recent upgrade to 7 Home Premium 64 bit from XP - clean install.
I have an Intel Core2 Duo E8400 with 4 GB of RAM, an Asus PQ5L Pro motherboard, and a 500 GB hard drive with lots of room left.
What else can I check? Any suggestions to solve this annoying problem?

Answer:Solved: computer freezes

Did it work OK after the upgrade?

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I am running XP Media Center on a Dell 8300 and when I go to Internet Explorer 8 after a few mouse clicks my page freezes. The arrow on the screen goes to a vertical line and the green bars in the lowest tool bar freezes. When I try to click on any link the hour glass comes up and if I click again (anywhere) the connect bar posts Not Responding and the lowest bar says "done but with errors on the page". The only way to go back on line is to shut down the page (which in turn shuts all open pages) and start IE8 all over again. Something is very wrong and I don't know how to fix it.

Answer:[SOLVED] Computer freezes quite often

Try to reset IE 8 here:

How to reset Internet Explorer settings

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My computer regularly locks up. Running XP Pro. It will buzz (also does this when about to receive a cell phone call). Next I will get the Device Connect then the Device Disconnect sound. Then everything freezes. I read a thing about going to Device Manager and going into the USB Root Hub and turning off the "Allow the computer to turn off this device" button. I did this and it fixed the problem until recently when I lost internet connection. After reestablishing connection the problem started again. I checked the USB Root Hub and it was still unchecked so this should not be the problem. Was wondering what else could be causing the trouble.

Answer:[SOLVED] Computer Freezes

Hi david75402, Welcome to TSF!

So that we can properly assess your problem, we need you to post back the information regarding your computer.

Please go here; read the tutorial; then, download and install Everest? Home Edition. (Click the coloured link.)

Once installed; go to the Computer Section > Summary, and post back two screenshots of the information displayed. (Two screenshots will be needed, as the page is fairly lengthy.)

It would also assist us if you could tell us what Brand; Model; Wattage Power Supply Unit you have in this machine.

Once we have the information, we can proceed.

Kind Regards,

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My Presario C714NR running Vista Home Premium w/1Gb memory, will sometimes freeze and seems to only able to continue after a hard restart, power off and on. I have run Anti Malware and Avast anti virus software so believe the laptop is clean.

Answer:Solved: Computer freezes

Have you noticed when this behaviour started occurring (after installing some software, drivers etc).

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When i turn on my computer it loads all my desktop things than it freezes.The mouse does'nt
corsor does'nt move when i move the mouse.Sometimes like if i go really fast into a program
it does'nt freez up, but usaly if i just let it sit there it freezes.One time i unpluged the mouse
than went into the start menu by pressing the windoes key on the keybord and it dident freez.
SO WHATS THE PROBLEM???? becuase instead of my turing off the comp i put it in stand
by mode so it does'nt freez.HELP PLEASE!

Answer:Solved: Computer freezes when i get on!

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Hey guys,

I build a pc in early march this year, and its going great! i just have one problem.

When the modem gets turn off my compute just freezes and ive reformatted from time to time for other reason and it hasn't fixed that problem either.

Just wondering if you guys have any ideas or solutions for how to fix this.

Thanks, Mad

Answer:Solved: Computer freezes

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My sister's computer started freezing after installing hamachi. I'm not sure if that's the actual cause, since I use it too and had no problems with it, but it happened right after so it might have something to do with it. Right BEFORE installing hamachi though, she installed bitdefender. So how could a virus get in just like that if that's the cause?
She restarted it many many times, and tried to access system restore but when she clicks on it it just won't appear or the computer freezes before it can appear.

Answer:[SOLVED] Computer freezes

Enter the bios on start up and boot in safe mode then try sys restore

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I built a computer 2 days ago (Tuesday) with the help of a guy I know. It has an ASUS P5N-D motherboard, an NVidia graphics card ( forgot the model, but has 512 Mb), a 1Tb seagate SATA hdd, forgot what the DVD-CD Burner was, an LG775 Dual-Core Intel Processor, 2x2 Gb of RAM, a 600W power supply, and 6 decent fans between it all (2 on the case, 1 on the power supply, a on the CPU, 1 on the motherboard, and 1 on the video card). When I installed xp SP3 and installed the drivers, the hdd was conflicting with the motherboard driver and the guy found a patch for the driver which fixed the problem. Last night though (Wednesday), I had been installing software all day long (such as photoshop, WoW, etc.). I was letting the WoW patches download (950 Mb), and a couple of other downloads finish over night, but I decided to make it sleep overnight. This morning however, It froze I guess mid-start and I had to restart it. I tried to start WoW and firefox and they would load in the task manager, but get nowhere (WoW was sitting at 76 b, and firefox at 3,260Kb). I restarted one more time, then they wouldn't load at all, I ran a scan with AVG 8.0 free, bu I had it shut down after it finished since I was gonna be gone all day. Now I can't find where it would save a log of the results, and it isn't even running now, background processes in the task manager won't even fully load. When I try to start ANY program now, it won't even start loading in the task manager. When I end a process... Read more

Answer:just built a computer, now it won't run anything and seems to be getting worse!

Hi !

What's the exact brand and model of the video card (nvidia is the chip maker, not the manufacturer) and what's the exact brand and model of the power supply ?

Enter the BIOS at startup (press del), locate the hardware monitor screen and give us the temps, fan speeds and voltages (+3.3, +5 and +12V) you'll see there.

Remove the 2 case fans and leave only one memory stick in the first DIMM slot (XP 32bit can't use 4GB anyway). See if it helps.

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Just recently my computer has started to reboot itself with monotonous regularity. I am running XP on an 1800xp machine.It apears to happen after using programs like MS Publisher etc, in fact it has become almost impossible to use Publisher as it crashes so often. Today I tried to do a disc cleanup on my C drive and this proved to be impossible as it crashed out almost as soon as it started to do the initial check. The error message that I get is as follows.C:\WINDOWS\Minidump\mini080403.dmpC:\DOCUME~\Arthur\LOCALS~1\Temp\WER4.tmp.dir00\sysdata.xmlThis is the most regular error message.Is there anyone out there that can throw light on this for me as I really could do without having to reformat and go through all of the grief of setting up again.Thanking you for any help.

Answer:Computer taken a turn for the worse

A reformat should always be the last option and I suspect that it is more likely to be a memory problem.First of all check to make sure that it is properly in place by (with the PC disconnected from the power supply) opening up the PC tower and using the side clips to pop the RAM stick out and then reinsert it. If the PC still won't work then click here to test your memory. If it is properly in place and the test shows there to be a problem then it is best to get some from click here as their Memory Selector will help you pick the right memory for your PC. There turn around is very quick and anything ordered tonight you should have by Wednesday. If you have more than one memory stick then test each one independantly to see which is faulty but remember that there should always be a stick in Rimm 1 on your motherboard so a bit of switching around is required. Hope this helps.

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I have a lenovo T60 and it has been really buggy lately. I ran combofix but it didnt seem to really help. I never got a reply on my last post so i read problems similar to mine to try to fix it. My anti-malware program cant run for some reason. I have symantec antivirus and i dont know how to disable it. It just recently gave me this infection notification
(Scan type: Manual Scan
Event: Security Risk Found!
Risk: Hacktool.Rootkit
File: c:\windows\system32\drivers\uacbpikhlni.sys
Location: Unknown Storage
Computer: ISN01107
User: ISN01107\Administrator
Action taken: Clean failed : Quarantine failed
Date found: Saturday, February 21, 2009 10:59)

Its getting so bad that Just recently it wouldnt let me log on to the computer -as the log in box would not appear- and I had to boot it on a different option. which i almost died from because i didnt know how do it so i prayed i wasnt sentencing it to death myself. please help. heres another risk it just found
(Scan type: Manual Scan
Event: Risk Found!
Risk: Trojan.Brisv.A!inf
File: C:\Documents and Settings\Administrator\My Documents\LimeWire\Saved\maria lu.mp3
Location: C:\Documents and Settings\Administrator\My Documents\LimeWire\Saved
Computer: ISN01107
User: ISN01107\Administrator
Action taken: Clean failed : Quarantine failed
Date found: Saturday, February 21, 2009 11:04)
and my log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:05, on 2/21/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v... Read more

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So I have a lenovo sl500 laptop, that runs windows vista home basic.
I went to turn it on yesterday, and it did all the normal things.
It went to the thinkpad lenovo screen, then gave a windows progress bar at the bottom ( like it usually does ) gives the circular vista icon and sound, and then brings up the user login screen. I log on, it says welcome, and brings me to a black black screen. I have a mouse on screen that responds to movement, but not respond to right or left click. It stays here and doesn't load the home screen. I have run the memory test application from the start up. It said I had an error # 8603. I have found that this means CMOS checksum bad. I have run the setup bios utility, and set everything to manufacturer defaults. Still nothing. I hav checke the back up battery, and it meters at 3.1 v ( Which is good..) so. Do I have a bad motherboard, possibly a bad hard drive? Whoever can help it would be appreciated.

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hi,, I hope someone can help me.. My computer is REALLY, REALLY slow... no matter if I am on the net OR just working on the desktop, it takes forever to do anything.. I have run all the diognostic, restore and clean up programs I can think of, but still no improvement...I have xp, 3ghd, 256 ram.. not sure what else is needed but thats a start..thankyouvicky :-?

Answer:computer is worse then a turtle...

Your hard disk is only 3 GB? Are you sure?    Also, 256 is enough to slow a system down pretty well. What programs do you have running in the background while on the computer? Which antivirus protector do you have? Are you sure that you're virus free?Flame

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After i followed the required steps in the sticky for removing spyware, viruses and trojans my computer got worse. Evrytime i start the computer the internet does not work and almost evrything else dosent work. evry program has some error and IE freezes the second i got to a different site than homepage. I have windows 98 and ran all scans except the one for winXP listed on stick thread.

Answer:Computer got worse after scans

If you ahve already did all the scans did any of them not work? If all are done, and ok, please follow instructions at

and ATTACH a HJT log

gl hf

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A few days ago I noticed some odd things with my computer, it would start off with thing like me loading a Myspace page and the music player not loading etc, then progressively over the past few days its been getting worse and worse, to the point where I can only view my hotmail page just as I turn the comp on, but about 15 mins after its been turned on the page refuses to load, many links on websites wont load, MSN disconnects itself and wont reconnect and now my most recent issue of the internet disconnecting itself at times.

Usualy if a problems cropped up, Spybot or Adaware usually flushes it out, but neither of those programs when run normally, or in safe mode have done the job, Ive tried all I can think of and even my brother doesnt know whats wrong, and thats usually quite rare ; )

So I did some further research and have seen that some problems have been resolved via a Hijackthis log, which I will post a log for my computer in the hope that my problem can be resolved as my life is becoming much more difficult with me living through this machine nearly all of the time hehe.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:36:17 PM, on 11/13/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\services.exe... Read more

Answer:My computer is getting progressively worse

Hi and welcome to TSF.

Apologies for any delay in replying, but we have been rather busy lately, and, of course, all our helpers are volunteers.

Since it has been a few days since you first posted, please follow these instructions if you still need assistance.

Download Deckard's System Scanner (DSS) to your Desktop . Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - minimised > extra.txt and maximised > main.txt.
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt back in this thread (do not attach it).
Please attach extra.txt to your post.

To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste the following into the "Upload File from your Computer" box:C:\Deckard\System Scanner\extra.txt

Click Upload.

I will monitor this thread for your reply.

Thank you for your patience.

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I have no clue at all what is wrong.
System keeps turning off (I mean OS I guess is what keeps shutting down as opposed to the power actually going off).
Now it seems far worse after running C Cleaner. I usually Wise Registry Cleaner but my system has been almost at the edge of lock up a lot lately.
I run the following at least two times a week:
Iobit Defrag and Optimize
Wise Registry Cleaner

and a couple more.

Any ideas?

Answer:Computer keeps shutting down. Worse CC

Excellent advice. I don't know why I didn't think of that backup myself.

As for the phantom SP3 error problem in December, it suddenly quit coming up. Not sure how that happened, but am really glad it finally just stopped happening.

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Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:33:04 PM, on 3/13/2010Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v8.00 (8.00.6001.18882)Boot mode: NormalRunning processes:C:\Program Files (x86)\Zone Labs\ZoneAlarm\zlclient.exeC:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Windows\SysWow64\Macromed\Flash\FlashUtil10e.exeC:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = - HKLM&#... Read more

Answer:computer slowing and getting worse

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions... Read more

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Long story made short. About a year ago my laptop crashed, I panicked and went to K-Mart and bought a Toshiba Satellite C55D, cheap laptop (400$) but I needed internet access that same day. Right outta the box I had issues, lots of lag and I have Charter high speed, no problems before. Computer just stops for like a minute at the time, Called Toshiba and the situation got worse. They said they didn't warranty the software which they claimed to be the problem, wanted me to pay 150$ for tech support on a brand new laptop. I refused and have struggled with this laptop ever since. I will never buy anything else made by Toshiba again. I have a AMD E1 Processor. Can't even watch Netflix some days. Can anyone help?
Thanks LD

Answer:The Worse Computer Experience Ever

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When I booted up my computer this morning, Windows loaded, I signed in, and then it took nearly an hour and a half to get the program icons to come up on the desktop. When I try to open one, it can take upwards of 20 minutes to do so, then response within the program is no better. It seems like all the resources are under use, but no one can see what's bogging it down. Can you look at the attached HiJackThis log and let me know if you can see the problem.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:36:39 PM, on 4/22/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\So... Read more

Answer:Computer slow or worse

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It started off with opening any sort of media application, like a video or a game, and after having it go for 2-3 minutes, the screen would hard-lock, a various assortment and array of colored pixels would sprawl across the screen, jumbling it and making it completely unreadable, and, if any sound was occuring at the time of the freeze, it would loop continuously in a most annoying fashion. I shut down the computer and restarted.

It then progressed into a much worse state where, upon start-up, the black screen (the computer is a Dell XPS 730, by the way. Graphics card being a Nvidia 9800 GT, with Intel Quad Core Q6600 processors, at 2.4GHz. The PC is two years old) with the big blue 'DELL' logo, would have flickering pixels scattered across the screen, being much more prominent than before, making the screen THAT MUCH more unreadable. There were also various colored 'smiley-face' icons at various spots across the screen (these appeared most-prominently when I attempted to open my BIOS menu to find some means of fixing this. The screen was riddled with them). I wondered if this was a hardware malfunction at this point, or some sort of virus. I wasn't sure why hardware malfunctioning would cause a large portion of the screwed-up pixelated garbage to be taunting smiley-face emotes. The pixelation of the screen was so bad, I could not even SEE the Microsoft-icon button to press and enter my password for login (OS is Windows Vista 32-bit). I had to shut-d... Read more

Answer:Computer is getting progressively worse...

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Hey gang,
Since you all helped me with my pc, I am hoping you are willing to take a crack at my father-in-law's pc, I'm gonna explain the problem to ya here, because i'm getting nowhere fast. It won't let me into the "my computer" section to remove any unwanted software. It took me 6 times to be able to get to this website. I cannot (for some strange reason) find HighjackThis to download. And at the moment it is refusing to download Adaware. This is something that needs to be taken care of immediately. Poor man also has unwanted popups, I'm sure he's been infected with spyware. We need your help ASAP.
Please send me the info so i can download HighjackThis,

Answer:this computer is worse than mine

Ad-aware and Spybot are both a little too big, but HijackThis can fit on, and in fact be run from, a floppy disk. Copy HJT from your machine to a floppy, take it to your FIL's machine and run it. Copy the log back onto to floppy, take it back to your machine, and them post.

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Hi there,

I'm having a big problem with my PC.
Specs are as follows:

Asus Crosshair V Formula-Z

Corsair CMZ8GX3M1A1600C9 Vengeance 8GB (Only one stick as I had to take the other out to make space for the massive CPU cooler, but I ran a 15 hour MemTest86 and it's all okay).

XFX Radeon R9 290 DD Edition Graphics Card (4GB, GDDR5)

Corsair 80 Plus Gold 1000W

Samsung 840 EVO 250GB + 1TB WB Black HDD

Phanteks PH-TC14PE CPU Cooler

AMD FX-9590 Black Edition Octa Core 4.71GHz

OS: Windows 7 Ultimate.

My problems is that my computer (or at least the screen) becomes unresponsive. At first I thought it was random, and I had my speculations it could be something to do with my CPU cooler, but now it happens a short while after I render something complicated in Cinema 4D and my CPU gets to 100% (all 8 cores). I don't know if it's CPU related, I am checking core temps when rendering and I haven't found a problem so far.

The rendering goes amazing, about a frame every 30 seconds which is incredible, it can take people even with very good computers at least 6 minutes a frame with something this complicated (with worse CPUs), but between rendering the 9th and 25th frame the screen completely freezes. It doesn't go blank, it's like a screenshot, and the computer doesn't turn off or reboot, all the fans keep turning etc.
I'm pretty sure it isn't an issue with the PC going to sleep (some people said it could be) because I've changed the power settings so not... Read more

Answer:PC with no other problems and with large professional heat-sink hangs/freezes

According to ASUS that board "Supports CPU up to 140 W"
The CPU you are using is a 220W edition.
The VRM of that board will heat up quickly under load and if pushed can burn out.
Clear the CMOS and leave the board running at stock clocks, I would also try reverting to an earlier Graphics driver and see if that helps.

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Hi there, I'm having a big problem with my PC. Specs are as follows:Asus Crosshair V Formula-ZCorsair CMZ8GX3M1A1600C9 Vengeance 8GB (Only one stick as I had to take the other out to make space for the massive CPU cooler, but I ran a 15 hour MemTest86 and it's all okay).XFX Radeon R9 290 DD Edition Graphics Card (4GB, GDDR5)Corsair 80 Plus Gold 1000WSamsung 840 EVO 250GB + 1TB WB Black HDDPhanteks PH-TC14PE CPU CoolerAMD FX-9590 Black Edition Octa Core 4.71GHzOS: Windows 7 Ultimate. My problems is that my computer (or at least the screen) becomes unresponsive. At first I thought it was random, and I had my speculations it could be something to do with my CPU cooler, but now it happens a short while after I render something complicated in Cinema 4D and my CPU gets to 100% (all 8 cores). I don't know if it's CPU related, I am checking core temps when rendering and I haven't found a problem so far.The rendering goes amazing, about a frame every 30 seconds which is incredible, it can take people even with very good computers at least 6 minutes a frame with something this complicated (with worse CPUs), but between rendering the 9th and 25th frame the screen completely freezes. It doesn't go blank, it's like a screenshot, and the computer doesn't turn off or reboot, all the fans keep turning etc. I'm pretty sure it isn't an issue with the PC going to sleep (some people said it could be) because I've changed the power settings so nothing ever turns off (screen, H... Read more

Answer:PC with no other problems and with large professional heat-sink hangs/freezes

 Let's have a look at this report:
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:
While waiting for a reply, please monitor your temps with this free utility: 

Also, please provide this information even though you're not having BSOD's -  so we can provide a complete analysis (from the Pinned Topic at the top of the forum):

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I have been having a problem lately where I will be using Firefox looking at a web page (one site it happened on is, when clicking the different + buttons to view details) and all of a sudden the browser will freeze. The cursor turns into a hand, I can still move the cursor around, but within 10 seconds my monitor goes black, says it's going to sleep, and my computer keeps running. My only solution is to manually reboot it (I don't like doing that). I'm not sure what is causing the problem or whether it is Firefox or Windows. I thought it was Firefox because that freezes but I can still move my cursor (which would lead me to believe Windows is still functioning), then my monitor goes to sleep (as if my computer is off). Maybe Firefox freezes and then my computer does the same shortly after which makes my monitor think the computer is effectively off and so the monitor goes to sleep?

I am running Windows XP SP3 and Firefox version 3.6.13. Any more information needed I'd be glad to provide, including an HTJ log if that would help. I appreciate any help.

UPDATE: I just tried the website I mentioned earlier, this time on Internet Explorer version 8.0.6001.18702, and I did not have the freezing problem. This leads me to believe that it is a Firefox specific problem. Also, my dad suggested that the AdBlockPlus add-on for Firefox might have something to do with it. I disabled ABP and encountered the same freezing issue reg... Read more

Answer:Solved: Computer freezes while using Firefox

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I think this is the right place to post this thread... anyways:

As the title says, it seems like my computer is temporarily freezing, but it isn't. I am using the term of "freezing" very loosely here because it's like my computer just goes on hold for a few milliseconds every good few second. For example, I take my mouse and I drag it across the screen, but at least once from when the arrow goes form the left side to the ride side, it stops for a millisecond. This gets annoying because when I try and click on something, the computer doesn't seem to register it for a really short time, a short time but happens many times. This happens with the keyboard as well, but the most annoying think is when I am watching a video on my computer and it seems to skip.

I replaced my keyboard and mouse but same problem... but I knew it wouldn't be the keyboard and mouse, else my videos should be playing smooth. Using AVG, I have no viruses. I should note that before this annoyance started happening, one of my hard drive seemed to have given up on me and broke. I took it out of my tower.

I was thinking, could it be that the power supply is pretty week and the hard ware in my computer, just like the hard drive, are starting to overheat and maybe this is the cause of my problem? What piece of hardware would be making my computer skip?

Help would be much appreciated!

Answer:Solved: Computer Temporarily Freezes

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Every so often the screen just randomly freezes, and I can't do anything. The mouse cursor doesn't move, CTRL+ALT+DELETE doesn't work, everything is completely stuck. I'm usually browsing the Internet when it happens, but once it happened just after booting up when I was moving the mouse on the Username screen.

I'm not sure whether it's a problem with the computer or the monitor. The monitor fell to the floor a while ago which makes me think it could be that (although it worked fine for up to a month after it happened), plus sometimes when I try to boot up right after I've had to turn it off when it's froze, the monitor doesn't work it all. It stays on the standby orange light although the computer sounds like it's starting up fine. On the other hand, when it's froze, the Num/Caps/Scroll Lock lights on the keyboard don't work either. Is there anyway I can figure out whether it's the computer or the monitor?

Answer:[SOLVED] Computer randomly freezes

I used the System File Checker and Windows XP CD to replace corrupt files; that might have been the problem.

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Hi everyone, I keep having this problem for about a month now:
There is no pattern to it but from time to time my computer freezes, still image on the screen, mouse doesn't move, sound repeats one sample, numlock doesn't switch on/off. This happens regardless of state the computer is in, fullscreen game, windows gui, screensaver, just about anywhere (just not login screen, which I attribute to short time spent there - or something not loaded yet?).
I'm quite sure that problem as such should relate to hardware and since that's not my speciality field, I tried most common things - installed new fans and passive hdd cooler (CPU cores are about 40-45 deg, hdds are at and below 50 deg and graphic chip is at about 40 deg), disassembled the whole thing and assemble it again but with no luck.
Components I disconnected while still experienced these crashes : both rams, all the hdds, except for the system one. I can't change video card or processor because nobody around here uses a similar model and is willing to exchange.
Thanks for help.

Answer:Solved: Computer freezes randomly

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please, help me! my pc freezes all the time and i dont know what to do.
hjt log attached

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 7:57:54 PM, on 2/4/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\VIA\RAID\raid_tool.exe
C:\Program Files\Registry Mechanic\RegMech.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Logon Loader\LogonLoader.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe
C:\Program Files\Logicool\Qcam\Qcam.exe
C:\Program ... Read more

Answer:Solved: computer freezes frequently!

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i have a similar problem, it all started with GTA4 and now it's spreaded to other games like ANNO 1404 and STALKER CoP

after 5min. of gameplay my computer freezes, screen flashes a couple times and all i can do is restart the computer

when it freezes sometimes my screen goes black and sometimes i get grey vertical lines

i didn't get any error messages

please help me

Answer:Solved: Computer Freezes While Gaming

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I am new to this forum and need help. My problem is when I go to print from anything (word, excel, internet ....) the print windows freezes up so I can't print anything. It just started doing this today and I have only had the printer installed for a couple days. If you want to know whether the printer did work the answer is yes - Attached in this thread (post) is an a picture of an example of what happens when I try to print

Printer: HP Officejet 6500 E709N

Computer: HP Compaq Presario Product Number for computer: FK586AA#ABA

My computer is running HP windows 7 pro 32 bit.

I have tried re installing the printer, installing different versions of windows 7 but I always end up with this problem just a couple days after installing the operating system.

Help is much appreciated.

Answer:[SOLVED] Computer freezes when print

How are you connecting to the printer? Wirelessly? Or USB? If by USB are you plugging the USB cable into the Back USB port of the computer and not the Front or through a Hub? As these ports are weaker.
Go to Start/Search and type appwiz.cpl and press enter. In the Add Remove Programs uninstall any HP printer software. Unplug the USB cable from the computer end and restart the computer. Download the latest driver for your printer and install it Software & driver downloads HP Officejet 6500 Wireless All-in-One Printer - E709n | HP? Support during the driver install it will ask if you are setting this up for USB or Wireless, during the install, it will tell you when to plug in the USB cable in. Plug it into the Back USB Port.
If you still have problems, go to Start/Search and type services.msc and press enter. Scroll down to Print Spooler. Double click this. Make sure the Startup type is set to Automatic and the service is Started.

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I have an e-mail that has pictures included in it. When I tried to open the email it wouldn't open and it froze the computer. After restarting my computer I tried to delete the e-mail without opening it and again it freezes the computer. I have been able to delete or open every other e-mail except this one. Ay suggestions on how to delete this email.

Answer:Solved: Get rid of 1 Email that freezes computer.

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My computer freezes at the initial 'Gateway' screen. I am not able to get into safemode or do anything except turn it back off. When it powers on all of the lights and fans work but it never leaves that inital screen. I'm not sure if its related but I happened right after I downloaded Windows Media Player 11 and added all the files to the library, it shut off and then came back on and was stuck on the Gateway screen. I turned if back off for a few minutes and then back on only to get the same thing. Please any help???

Answer:Solved: Computer freezes before boot up

Are you familiar/comfortable with opening up your PC ? I'd suggest unplugging any external USB devices , also any internal drives - Hard Drives , CD and DVD drives . Does it get to POST (you know the b+w yada-yada that shows on screen before Windows loads) in those circumstances ? You'd probably end POST with a system not found error or similar . If that happens then connect the HD and reboot .

When opening the case remember to disconnect the power cord and then hold down the power button for a few seconds to discharge any residual current .

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Hello, I am running an ASUS G73 with Windows 7 home premium 64 bit. Just after logging in the computer freezes normally within the first minute of the desk top showing up. I have run virus scan, malwarebytes, all of it and its showing nothing found. I saw a thread from december last year on here with a similar issue were it was suggested the person post the results from a HijackThis System scan i will do the same in my next post. I looked at it but its all jibberish to me. The only thing i can do on my PC is safe mode.

Any help is greatly appreciated.

Answer:Solved: Computer freezes just after login

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My computer started freezing awhile back, bu then it stopped, with an occasional freeze here or there. Now it has happened around five times today. Mostly when when I was whatching a video on full screen, one was when I was gaming, and one when I was just skyping.
When my computer freezes, the audio gets slowed down by like x10, but doesnt freeze, and then makes this really ugly sound (hard to explain)

My PC specs are:
Windows 7 Pro 32 bit
Intel(r) Core(TM)2 Duo CPU E7400 @ 2.80GHz 2.79 GHz
Ati HD Radeon 6870 1GB
Hitachi HDS5C3020ALA632 SATA 2TB HDD
ST3120026A 124GB HDD (both are internal)
4GB of RAM

Please Help

Answer:[SOLVED] My computer freezes alot

Try updating or reinstalling your video and sound drivers
and also try this How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Perform a clean startup to determine whether background programs are interfering with your game or program

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I 've a genuine retail xp running in two machines. One is pentium lll and another one is Core 2 Duo ...

Both were running fine till yesterday ... The XP in C2D acts strange from today morning

It freezes on shutdown ... All the every thing was fine ...I am sure there was no Virus (Using NOD32 Smart Security Suite)
After many attempts to fix it. I lost my patience and decided to format C: drive and do a clean install ... I 've gone that way ...

Now the fresh Installed xp also freezes on shutdown

How's about this problem? Isit releated to hardware or software?

My hardwares in C2D :

Samsung DVD Writer

C2D processor with 512 ram

Intel mobo
Would i need to open the cpu box to fix this problem?

Please help me ... I am lost

Oops, I forgot to mention ... This is the first time its happening & It nevr happened B4 ...
These are the attempts i made to fix it :

Unplugged smps wires from DVD to check whether its the culprit but even then the problem continued ... so i had plugged it again ...
Tried to fix by leaving the DVD drive empty & with a CD, Both didn't worked
Help me friends .... Please ...

Answer:Solved: Computer freezes on shutdown

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My computer is randomly freezing. It does not seem to matter what program I am running, whether it's a virus scan, playing Counter Strike, installing Windows Updates or copying files from one partition to another. When it freezes, everything freezes and the only recourse is a reboot (soft or hard). After rebooting, sometimes it's good for another 3 hours before it locks up again, other times it freezes before I have a chance to click on anything. However, it has never stayed up overnight booted into Windows without freezing. I have completely wiped out the drive and re-installed Windows on more than one occasion.

I have been monitoring the CPU temp, it never exceeds ~100F or ~40C. I have also run Memtest v1.65 overnight and it did not freeze once nor did it get too hot, and obviously the tests all passed. I tried swapping out hard drives, was in the process of running Windows update on the fresh install, and then it froze again.

The only things I can think of now are either Power Supply, Processor, or Motherboard. The Power Supply is a 6 month old Antec 450W (I can't imagine it would have gone bad this quickly). Are there any good utilities out there I can use to further test my system or am I now forced to use replacement parts and process of elimination?

I have not overclocked this machine whatsoever.


AMD XP 3200+, Epox 8KRAI Pro (VIA KT880), 1 GB PC 3200, nVidia geforce 6800 XT.

Answer:Solved: Computer Freezes Randomly

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I have an hp pavillion a6750y desktop computer. recently the computer had a stop error and a blue screen. now i cant get the computer to boot up. it starts up and then freezes right away before getting into post. i cant use keyboard either. i tried reseating the memory, running with bare minimums and still no luck. tried a gfx card, and got it to display
award bootblock v1.0
copyright 2000, award software, inc.

Bios ROM checksum error

Detecting ide atapi device

detecting ide atapi device

it shows that for a couple seconds and then i get a black screen. also, this message doesnt show up all the time. it only shows up once when i plug in the card. other times i just get a continuous short beep nonstop.

can anyone help me fix this.

Answer:Solved: computer freezes before post

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I have an Intel i7 cpu, 16 gigs ram, radeoan HD 5770 vid, msi X58A-GD45 mobo.
Everything is less then 6 monthes old, except for the vid card.
All of a sudden in the past few days the computer has been freezing up while trying to play BF3.
I've never had problems running the game until a few days ago.
I thought it may be the summer heat so I put the tower on a solid platform on the floor next to the desk, but it still freezes.
I also have taken the side off the tower, sometimes that helps.
Still freezes up in the middle of my game.
I've tried updating the driver, I know a lot of people have had problems with the 12.4 drivers, but I never have had a problem. But now I'm updated to the 12.6 drivers. Still freezes.

I usually have the AMD Overdrive running, with auto-tune to over-clock the video card. But I havent had to enabled for a month or so. I thought maybe it was because I did NOT have to over-clocked, so I over-clocked it and it still freezes up.

I'm coming to my wits end here.

How can I test my video card? Or are there other tests I can run to rule out other things?

Thank you for your help.


Answer:Solved: Game freezes computer.

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Win 7 64 bit
Intel i5 2500-k 3.3ghz
Asus sabertooth p67 (mobo)
Corsair tx850 (psu)

Corsair vengeance 8gb (2x4gb) DDR3 1600 (this is what I started with, this specific ram is not on Asus' motherboard QVL. I thought this was causing my problem so I just replaced them today with Corsair xms3 8gb (4x2gb) DDR3 1600)

WesternDigital caviar black 750gb
EVGA Nvidia GTX560 TI 1gb
Lite-on dvd-rw optical drive

Wired usb mouse and keyboard
Media link usb wireless adaptor

Installed in CoolerMaster haf 932 case

I assembled this computer exactly 8 days ago. All parts bought new.

Since day one I have encountered constant computer freezing and lock-ups, first it happened in the bios. After that; during the os install. Not just once but multiple times, requiring me to start from the beginning. I'm talking almost a dozen times just to get the os installed.

After the install, if it wasn't freezing during boot or during startup it was freezing at the desktop. If I was lucky I could get just a few minutes out of it before it would freeze. (I should mention after it froze if I didn't hold the pwr button down until it shut off I would have to wait a few minutes and it would shut itself off)

Needless to say I can't do much to try and figure out the problem.
After doing some research, I guessed it could be one of 3 things: psu, mobo or ram.

I started with the cheapest of those and replaced the ram today. Everything was going great, booted flawlessly. Started windows, f... Read more

Answer:Solved: Computer freezes constantly

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my computer
emachines t1115
celeron 1.0 GHz
xp installed

My computer is greezing up irrespective of application running.
I could not do ctrl+alt+del. I need to press power button to
restart the m/c.
Sometime it will lock while surfing internet, sometime while
working with spreadsheet...anywhere, anytime
Just before locking up I could listen ticking sound from cpu couple
of times.
is anybody having any solution for this problem.


Answer:[SOLVED] my computer freezes up frequently

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For the last 4 months my computer has froze for about 5 minutes after using it for about 20. It's not a total freeze, I can still move my mouse and click items but they take about a minute to respond. If I let the computer sit for about 5 minutes it will back up to normal again. Last time I checked, during the freeze the CPU is work 100% and lsass.exe is taking up at least 90% of that if not all. Any help?

Answer:[SOLVED] Computer Freezes Every 20 minutes

Could be caused by a virus. Update your antivirus and run a scan. Or you can try NOD32 online scanner.

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