Computer Support Forum

Dell Service Tag removal on a Latitude E7250/7250 (Late 2014)

Question: Dell Service Tag removal on a Latitude E7250/7250 (Late 2014)

Does anyone know of a way or download I can use to remove an existing service tag on a Dell system board? Working on a Dell Latitude E7250.

Your feedback would be much appreciated.

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Preferred Solution: Dell Service Tag removal on a Latitude E7250/7250 (Late 2014)

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Dell Service Tag removal on a Latitude E7250/7250 (Late 2014)

WHY? The tag is fundamental to getting parts for that system.

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So I have Dell Latitude e7250 with i7 CPU (5600) and the CPU temperature is reaching 103 C when it's under load. 
I did the self test and I got a warning about the temperature out of range issue. 
Is it normal for this laptop ? Please note that I'm not getting any auto restart or shutdown, just seeing overheat using HW monitor SW.

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Service Tag -<Service Tag removed> 
, Bios A09Error Code - 2000-0511Validation - 70648
Is this something simple to fix or should I just send it in under warranty?  I have taken apart laptops before to replace parts, only hesitant to open it up to prevent voiding it.

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I tried everything I can do.
I installed the Sierra Wireless Skylight and its not working.
Also tried using dell broadband manager not working too.

I'm currently using Windows 8.1 and I'm from Philippines

Answer:How can I setup my sim card in Dell Latitude e7250?

What model WWAN card is in the system (or, if it doesn't have one, you'll need to purchase one) -- the SIM card is just a subscriber identity card?  It won't work without the wireless card, which in turn must be compatible with both your provider's network and with the operating system you're running.

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Hi! :-)
On an A12 BIOS on my E7250, UEFI PXE booting doesn't appear in one-time boot menu and BIOS configuration (of course UEFI Network Stack and NIC w/PXE boot is enabled).After downgrading BIOS to A00, it magically comes back, but after updating back to A12 - it's gone again.
I've also tried A08, no option in here, so it was probably broken before.Legacy NIC boot works nicely and flawlessly.
Are there any Dell guys out here who could forward it to BIOS development team?

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I have just bough a used Dell latitude d600 for my daughter for chirstmass from ebay. There is only one problem and I can't seem to fix it. Who ever had it before me has put the service tag to something very inapproiate. I would like to remove it so she does not see it. I was told by dell that since I do not have a legitimate service tag hey can not help me. Other people told me I could use svctag.exe or asset.exe from dell but they do not help. Does anyone have the program or programs I need to remove it and can send it to mel If so please post a link or tell me where to go to get it. I would be greatfull.

Moderator Edit:
No need to message anyone (I wouldn't !)
Free help here:

Answer:Dell latitude d600 service tag removal

please anyone have the software to remove this?

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Hello, I have a Dell Latitude E7250 that I recently reset it to factory settings. When I tried tuning laptop on afterwards and a screen that pops up that says, "Windows isn't Activated" then when I scroll down and click on the "Activation Details" section it says
Error Code: 0x80072EE7
The serve name or address could not be resolved

The laptopl will not let me go online with WIFI, stating that there ae no Wifi connections available.
Could anyone tell me how I could resolve this without having to connect to WIFI with the laptop?
Please and Thanks!

Answer:Latitude E7250 Windows Activation Help

Did you do a factory recovery, or  a reinstallation of Windows?  If the latter, where did the copy of Windows come from?  What version (7, 8 or 10)?

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I'm looking to add WWAN to my e7250. Which WWAN cards are compatible? I'm looking for Verizon 4G. I think DW5808e is one of them but wondered if there were others.

Answer:Latitude e7250 compatible WWAN

Thanks for writing to us. 
DW5808E and DW5809E both are compatible with this system. 
Should you have any questions do revert.
Have a good one. 

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I have a Latitude E7250 with a contactless smartcard/NFC reader. I have following questions:
1) Is it true that there is no longer ControlVault software for managing certificates under Windows 10, and everything is handled by native windows options?
2) What chipset is that?
3) What exact options are enabled? To be more specific, is *contactless smartcard* actually enabled? When I touch my Yubikey NEO to palmrest, it seems to read NFC tag. How can I switch to contactless smartcard functionality?

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I have a fairly new laptop and the cover is peeling from the casing.  Is this covered by the warranty as I would have thought this should not be happening so soon.  The service tag is CJY4J72 and the laptop is less than a year old.

Thank you

Answer:Latitude E7250 Plastic cover peeling

Your images are not linked -- but you should call Dell support to see what they say.  
If it's cosmetic damage, they won't cover it -- if it's a manufacturing defect, they should.

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My laptop screen spontaneously is displaying a thin horizontal black line in the middle of it - it shows up both on the laptop and on an external monitor. It's not there at first boot-up but is displaying when Windows 7 starts up.  This is my work computer and the local IT guy has done some diagnostics but isn't sure what to do next.  Have only had this computer since last May, hasn't been dropped or damaged. The line is getting very annoying - what can be done?

Answer:Latitude E7250 horizontal black line on screen

Hi sibehusky,
Thank you for writing to Dell Community Forum.
Please check in BIOS and also in the below steps if the line is seen:
Press and hold the D key on the keyboard while pressing the Power button, then release both at the same time.
This will initiate A grey screen, then Red, then Blue, then Green then White, to allow you to inspect the entire LCD
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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Me and 2 co-workers got new computers, E7250.
Together with the E-Port Plus II docking station. (PR02X)
Problem is that one of the external monitors keeps flickering to black, as if loss of signal after a while.
Docking out and in again solves it, or removing the DVI-cable and putting it in again.I run 3 external monitors + internal.
Co-workers runs 3 external only.Same on all, one of the external monitors flickers.I have the latest BIOS, latest driver for GPU and Chipset.This does not help.Any suggestions?

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Looking to increase the time the keys stay backlit.

Answer:Latitude E7250 with AC - can the keyboard backlit time be changed?

Please click on link below, hopefully it will be a help to you.

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I'm trying to reinstall windows 7 64bit off the Dell CD. I have an external DVD drive plugged in as this laptop doesn't come with a drive.
I get part way through and it asks for drivers for the CD/DVD drive - but there are none..
After 12 hours of googling I've found Windows 7 installation media does not have support for USB3 ports - this laptop only ahs USB3.. How the *** do I get around this?
"Windows 7 install media doesn’t have native support for USB3.0"
I've downloaded the Dell 7250 CAB and extracted it to the C Drive of the laptop I'm trying to re-install to, and when it scans for suitable drivers, it doesn't find anything compatible to allow the DVD drive to be seen.
What do I do? How do I get the laptop to recognize the external drive?

Answer:CD Drive not recognized reinstalling windows - Latitude E7250

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I have a problem with my Microsoft Arc Touch Bluetooth Mouse Surface Edition  constantly disconnecting from my PC. It works perfectly with my Lenovo and desktop PC yet will not play nicely with my Latitude. It works for a while and then stops working and I have to turn off bluetooth and pair it again.
I've updated all the bluetooth drivers and researched all the forums but so far no resolution.
Anyone had any similar problems that they have resolved?

Answer:Microsoft Arc Touch bluetooth Mouse constantly disconnects when using with latitude 7250

I'm assuming windows 10 is on the system.....
Please follow the steps below, hopefully it will be a help to you:
1. Right-click on Start, and select Device Manager.
2. In Device Manager, click the arrow next to Bluetooth, and select the Bluetooth radio
3. Right-click the Bluetooth radio and select Properties
4. Select the Power Management tab, and see if there is a check next to Allow the computer to turn off this device to save power.
Please click on links for additional information;
Wireless Troubleshooting |Microsoft Accessories
A Bluetooth mouse or keyboard fails to reconnect after ...

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Hi everybody!
I live in Spain and I've seen that the Surface 2 is relatively cheap compared to a few months ago and I was willing to purchase it.
I'm a student and having Office 2013 built-in right out of the box is really nice but I was wondering if you guys would buy it being almost 2015 and with Windows 10 coming late next year.
And, before you say, I don't have enough money for a Surface Pro 3 or similar things.
So, would you buy it and if someone has it, can you tell me your experience with it?
Thanks :3

Answer:Would you buy a Surface 2 now? (Late December 2014)

Sure I would. I am rocking a surface pro( the first one) and aside from the battery life I am happy. I gave my pro 3 to my boyfriend and I am content. Surface 2, if it fits your needs and budget is an awesome device imo and if I wanted an rt device then sure id go for it.
See if you can find the original surface pro though as they may be around the same price.
sent from Micah's lumia 1520 aka the best via tapatalk

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I'm pretty sure I've discovered a bug after a graphics driver update last week. I can duplicate the problem using the following scenario:
Latitude E7250 with Intel 5500 graphics, Dell simple port replicator docking station. Any monitor, plugged into DisplayPort on dock. Windows 7 Professional 64-bit. Intel graphics driver downloaded from the Dell drivers and support page (filename Video_Driver_49H49_WN32_20.19.15.4377_A03.EXE).
Laptop running in dock with lid closed, external display only. Remove laptop from Docking station, open lid, use laptop. Close lid, wait for laptop to sleep. Put laptop in dock, leave lid closed, press power button on dock to wake laptop. Monitor turns on with black screen and a mouse. The mouse appears to be able to move off the lefthand side of the screen, you can move it off a distance and it takes a little while to return to the screen when you move the mouse back to the right. ie it seems like the laptop thinks the monitor has a display arrangment with this black screen on the far right, although it's the only monitor.
At this point there are a couple of ways you can get the external display back to normal. 1) open the lid, the system returns to mirrored or extended display as expected, close the lid, re-wake laptop with the power button on the dock and it comes up on the external monitor normally. Or, 2) power off the monitor, wait a few seconds, power the monitor back on - it seems to detect displays and retu... Read more

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So, I've been trying to get all of the machines in our organization up-to-speed on the latest standards.  I figured that, as long as anyone is getting any NEW machine imaged and set up for them, that machine might as well be set up in UEFI mode, with GPT partitioning, as those are the latest standards for PCs.
We have a lot of Dell machines, and I have had no problem getting tons of them booting to my Windows 7 Professional installation USB drives, in UEFI mode, and installing a build of Windows in UEFI mode, using GPT partitioning for the drive.  E6320s, E6430s, E6440s, all work fine.
The Latitude E7250 doesn't even detect the USB drive that I plug into it, that has worked flawlessly for so many other machines.  I have the latest BIOS (A13).  Secure Boot is disabled.  I have tried plugging in the USB drive in a USB 2.0 port on the E-Port Plus docking station.  I have disabled USB 3.0. 
The machine does not detect USB devices in UEFI mode.
This is a laptop that costs north of $1,000, Dell.  For real?

Answer:Latitude E7250 - doesn't detect my Windows 7 Professional USB reinstallation drive in UEFI mode

This is not Dell's doing - it's Microsoft and Intel at work.  They removed the ability to boot Skylake-based systems from USB to install WIndows 7:
While you can find ways around it (see below), whatever reasons you have for running Windows 7 should be very seriously rethought now -- the Skylake platform is the very last Intel platform that will run 7 -- the soon to be released 7th generation (Kaby Lake) CPUs will not run Windows 7 at all.
Work around:

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Hi there!!! Hope some of you can help me.. im in big troubles, my laptop del latitude d600 ask for a bios password that i cannot found, i already tried with the latitude.exe program but it does not work properly, it gives me back a pass that is invalidate. the tag number that is printed in the lap is D6MRQ41 and in the dos window I typed latitude 12345 and then latitude D6MRQ41, the password didnt help me at all.... can somebody give a reason?? Urgently!!!


Answer:Dell Latitude BIOS removal

Please post in the correct forum from now on and read the FAQs.
This belongs in the laptop / mobile computing forum.

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I have a Dell Latitude D630 and the motherboard died, It's out of warrenty so I bought a Motherboard on ebay. The Bios Service Tag does not match the number on the bottom so I would like to chage it to the correct one. How can I do this?

I read about a DST CD = Dell Service Technician CD that has this option but I can't find one.

It's not a real important thing but when I use the Dell System ID application it reads the Bios Service tag and not the real system tag that Is registered to me.

Answer:How to change the Service Tag in a Dell Latitude D630 BIOS

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:hotbounce Hi guys, I have a problem I've never ran into before, I have been playing around with a few of the old dell latitudes one cp and one cpi. I have a know working battery that I'm using, I start up the cp and hit f2 to go into set up, and push the battery in when I get to the setup on the battery it says it isn't installed even if i pull the cd rom and install it their. I think I have some problem in the charging system but I don't have any digrams to find the problem. So if any of you have had this or similar problem and you have any ideas of suggestions, or the digrams for the cp or cpi latitudes I would greatly appreciate the help. :hotouch: :hotouch:

Answer:Dell latitude cpi/cp will not run off of good battery, service tag disapears

I have the same problem with my latitude CPi I got response on the dell forums. one guy sugested: Try another battery - if it is also not recognized, you've got a mainboard problem. let me know if you find another solution...

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I hope somebody can help me

My sister bought from a friend a Dell Latitude D510, it works fine, but I need to change the boot order and find that the bios has a password, and my sister's friends went to live to another city, so I can't get the password from him.

The id of the computer are:

Service Tag 2BPTN91
Express Service Code 5062066165

I hope somebody can help me.

Thanks a lot

Answer:Dell Latitude bios password removal

read the FAQs please:

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just like every one else i cant seem to remove the password from
my dell Dell Latitude d420, can any one help out here?

Answer:Dell Latitude D420 BIOS Removal

Did you have a look at the thread at the top of this forum?

:wave:Welcome to TechSpot:wave:

Would you please take a few moments to read the following. It will help to make your Techspot experience a more pleasurable one.

Techspot FAQ.

A message for all newcomers.

SNGX1275`s A guide to making a good post/thread.


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Hi, does anyone know how to remove a motherboard from the Dell D430 Latitude laptop? Or know where I can get information on doing this?Any and all advice will be greatly appreciated, thanks

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Laptop is under warranty, just wanting to verify this isn't some simple fix I can perform on my end if possible.  Here is the test results;

Service Tag -<Service Tag removed> ,
Bios A09
Error Code - 2000-0511
Validation - 70648

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Dear Community,
Do you guy knew if Dell E7250 is able to install ADDITIONAL ssd in M.2 Expansion Slots?
In the specification it's show there are free M.2 slot for WWAN or SSD.

If it's support what SSD M.2 model should i but 2242?

Answer:Dell E7250 SSD Expansion Slot

The additional slot referenced is in the E-dock expansion adapter - NOT the system.  The system takes only one internal M.2 drive.
If you have (or purchase) the E-dock port adapter, you'll have the additional M.2 slot.

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Has anyone got the fingerprint reader working on the Dell e7250 with Windows 10 ?
I have download just about every driver Dell has to offer with no success - in Control Vault I have a yellow warning triangle and (code 10).
Is there any switch in the BIOS that needs to be activated? the laptop has had a clean install of Windows 10
Also in the device driver there is no reference to any Broadcom hardware.

thanks for any help

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So I downloaded the image from Dells site and put it on a USB and booted from it. My SSD does show up, but it gives me an error when I try to install it on a partition. I forgot the exact error, but it says something about checking the log which I also can't find. I even tried deleting the partition and installing it on the volume it shows and even tried creating a new one. None of it worked.

Basically I took out the old SSD (I think its an M2 SSD) and put in a larger one and just want to put Windows on it again. 

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Hopefully someone can help with the problem we have.  We have purchased several E7250 and E7450 laptops, which we've managed to configure with our corporate image but, when applying McAfee Endpoint Encryption v5.2.12, the following reboot reports an error at startup
"Error: 0xe002001b
No Boot disk was found"
We've applied this version of EEPC to all our previous Latitude models without issue, it's just this new model range. 
We've tried imaging using AHCI and RAID, other don't change the outcome.

If anyone has an answer to this, we'd be most grateful.

Answer:Dell E7250/E7450 - McAfee Endpoint Encryption, No boot disk

Hi DarrenPG,
Thanks for your post on the Dell Community Forum. 
A Google search produced the following information from the McAfee website:
Have you tried any of the solutions there?

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I am needing to remove or reset my dell service tagfor a M1710 , if anyone can help please let me know. my email is [email protected]

Answer:Dell M1710 Service Tag Removal

try dst-cd

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Hi I was wondering if someone can help.
I have a dell d410 with the service tag ending in -595B.
I tried using password.exe but it would not work, their's an administrative password on the computer(bios password) so I can't change any of the reboot settings, I'm completely locked out. I've tried everything.
I'm thinking about short circuiting the eeprom chip on the dell, or replacing the eeprom chip. I really don't know which one is best, or if someone has a password generator or some back door password, or even some technique that has worked. Can someone offer me advice????
Because I read somewhere that when you replace the eeprom chip on dell latitude's when you boot the computer with the new chip the computer explodes, that's suppose to happen because of some type of security measure, Dell has incase labtops are stolen.

Answer:Dell D410 Bios Password Removal Service Tag -595B

Another Dell D410 with Locked BIOS

Hi, I see that you can help people with a locked BIOS and a Dell D410 model. My service tag is GVY0S91-595B. Can you help me? I have been trying forever to get into this computer. THANK YOU!

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hello i have both these laptops well i have bought a e6420 for my girlfriend as the other one she has is crap.well i have read that these e6420 get warm and well i found out they come with one pipe heatsink well i heard u can upgrade the heatsink to a 2 pipe one.(DUAL HEATPIPE heatsink DELL P/N - TYP01) i was wondering what else do i need to do this as when i get this laptop its second hand i7 pro in it 2.8ghz im going to clean it out and put new paste on it put i hear people are on about this copper shim to put on it.can this be done and well can i upgrade my dell latitude e6430 i5 pro 2.6ghz heatsink with the double heatsink as i know that one only comes with one you guys info if you guys can help me would be class thanks

i got this info here GPU Temperature 103C on Latitude E6420 - General Hardware - Laptop - Dell Community

Answer:Dell latitude e6430 and dell latitude e6420

Joseph mate best leave as is after all it was made to function as it came. Now for the compound and copper shim personally I would not bother with the copper shim I can see no good reason for it the dual pipe again if it was made to work with one pipe then leave alone.

It is better if you renew the compound using a decent cleaner and compound and I can recommend these for that job

Arctic Silver Incorporated - ArctiClean for thorough cleaning and preparation and Arctic Silver Incorporated - Arctic Silver 5 for the compound.

Now it depends on who you listen to but I always use these products and after the old compound is thoroughly cleaned off and the surfaces prepped I spread the compound very thinly and across the both entire surface of the CPU and the heatsink with my finger inside a vinyl or latex glove and then place a rice grain sized piece of compound on the CPU and replace the heatsink. If you touch the surfaces after clean and prep then redo it.

While you are in there do make sure the fan and the radiator are really spotless and I sometimes relube the fan bearings to make sure the fan is running at full tilt when needed.

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So much for MS helping us out

Answer:No new service pack for Win XP until late next year

/me pats his OpenBSD firewall which has patches out in a day for any security problem (which is not common because of ProPolice and other measures)

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We have during the last autumn bought 3 Dell Latitude 7275 2in1  which comes with the "Dell Latitude 12 Premier Keyboard"
On all of these we experience a very annoying issue.
When connected to the keyboard it behaves very unstable and frequently looses contact with the 7275 just by a light touch and does not work at all, the users have to be very picky in which angle they have the 7275 connected and use it for the keyboard to work at all.
We have spoken to Dell support last week and they say the are not aware of this at all.
We can´t believe this is "by design" and thus we wonder if anyone else have the same issues here ?
And if so have managed to solve it somehow and can share the solution.

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Well my W530 finally arrived after 3 weeks but hugely disappointed to find it does even have a UK plug so I can't start it up. Disappointing for an expensive and flagship product.

Answer:Very disappointing service. Late delivery and no UK plug.

Hi almondos, welcome to the forum,
I wouldn't say it's impossible but do consider it very unlikely that Digital River, who run the UK Lenovo web shop, or a UK retailer would send out a UK system without a UK power cord / plug.  Can you post where you purchased the system from and also post the part number (system order number) you ordered.

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Read the thread but already ran scans on AVG, Malawarebytes, and Super anti spyware, and CCleaner before coming to Computer Hope..I have a used computer from sister in law, When you turn it on , It asked for a reentry of the Windows 7 Product Key... I chose ask later.. and got to the desktop..I went on internet to update all the above software(programs).Scanned for each one.. making sure I am off the internet , and only one program running at a time..either by disabling them or exiting them.There were so many threats, viruses, spyware. malaware, that I feel that the Windows 7 Product key may be a virus ect..11 on AVG.. 18 on Malaware, and 1130 last night on Super anti spyware, and 1180 on Super anti spyware after updating this morning.. I am trying to get all of her info, documents. pictures ect off and put on CDs. Will have to mail them to her.I want to get the computer clean for my husband. I did put him on as a administrator, so I can remove her when I get all of her files off..Is ghost a good program or just use alot of CDs..there are hundreds of important documents and pictures ect. Any suggestions for what I should do?


Hello and welcome to Computer Hope Forum. My name is Dave. I will be helping you out with your particular problem on your computer. 1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.2. The fixes are specific to your problem and should only be used for this issue on this machine.3. If you don't know or understand something, please don't hesitate to ask.4. Please DO NOT run any other tools or scans while I am helping you.5. It is important that you reply to this thread. Do not start a new topic.6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.7. Absence of symptoms does not mean that everything is clear.If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line. *************************************************************************Please download AdwCleaner by Xplode onto your Desktop.Double click on AdwCleaner.exe to run the tool.Click on Search.A l... Read more

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I keep getting these errors.  I uninstalled Dell Support Assistant, Dell Support Assistant remediation, and dell update services  and reinstalled them all but the errors keep coming back and I have a feeling something important in the winretools and dellsupport partitions are not getting updated.
Does anyone know how to fix this?
Errors for Remediation Service:
[10] ERROR- FindPartObjects() failed to find by both MSFT_PartitionToVolume and find_comp_by_files! #StackInfo#
Errors for DellUpdate Service
[13] ERROR- FindPartObjects() Lable not matched! Target:WINRETOOLS, Current:DELLSUPPORT, Partition:PartitionPos {disk:0, part:6}, curGptTypeStr:{de94bba4-06d1-4d40-a16a-bfd50179d6ac} #StackInfo#

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I have a Dell XPS 12, purchased 2012, My region is Australia.
I was using my laptop last night when an air bubble appeared in the bottom left corner of the screen. The laptop has not been subjected to any 'trauma' or damage in its lifetime (it hasn't ever been dropped), so there's no external damage to the screen. It doesn't protrude from the surface of the screen. It's just an internal bubble that appeared. It doesn't disrupt the picture. The touch screen still functions in that area. It's about the size of the windows icon that it covers (less than an AUD 5c piece). 
The warranty has expired (Dec 2014) but I'd be keen to get it repaired. 

Answer:Air Bubble Appeared in Dell XPS 12 (late 2012)

Hello dear,
Post is old though, but I like to tell you that I have that laptop I think which you owned once.
I got this laptop from importer here in Pakistan who imports goods from Australia.
When I bought the laptop, bubble was at same right position and size. Well now it is travelling forward :-p
And now when I start searching solution online, I found only your post :-)

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Apple has finally accepted that there is a malware problem affecting many of its customers and plans to stop it with an upcoming system update.

The problems began earlier this month with a black hat search engine optimization campaign launched by scareware distributors on Google Images.

Such campaigns are common and one can pretty much expect to find rogue links among the top search results for all hot topics at any given time.

However, this time it was different because the cyber crooks also targeted Mac OS X users via a piece of scareware called Mac Defender that was specifically designed for Apple's platform.

Scareware, or rogueware, are terms that refer to fake applications that trick victims into paying for licenses in order to fix fictitious problems on their computer, usually malware infections.

Ironically, for a user base that largely doesn't trust antivirus programs and believes that Macs are malware-free, a lot of people ended up installing Mac Defender.

By extrapolating from tech support call figures related to this issue, ZDNet recently estimated that between 60,000 and 125,000 Mac users were affected by this piece of scareware.

What's worse, Apple apparently prevented its tech support operators from telling users how to remove the malicious program on their own.

However, after the issue got significant press coverage Apple published a knowledge base article of its own, which includes manual removal instructions.

The company makes some mist... Read more

Answer:Apple Late to Anti-Malware Party, Issues Alert and Removal Instructions

Good to see that they are taking actions, since malwares are now quite more appearance in Mac.

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Just a few days ago, after I had updated a few drivers on my laptop, every time I shutdown now I get a BSOD with the message being DRIVER_IRQL_NOT_LESS_OR_EQUAL and the cause of the crash being nwifi.sys. Can anybody help me stop this blue screen from showing up again?

Answer:Dell XPS 13 9360 (4K, Late 2016) Blue Screen

Run an extended diagnostic on the drive -- F12 at powerup to get to the Dell diagnostics.

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I'm running Windows XP x64 SP2, and things have been running swimmingly up until recently when I decided to update my Avast installation to the 2014 version. The background service for it refuses to start due to a service dependency. A while back I disabled a bunch of services with the aid of these configs from BlackViper to increase performance and decrease resource usage. I also made a few tweaks of my own that weren't in the guide. Anyway, the point is, I disabled some service that Avast 2014 requires, and I need to figure out which one it is so I can re-enable it. I even set all of my disabled services to "manual" in the hopes that the service I needed would be triggered by the Avast service, but this was to no avail.
Anyhow, here's my list of services. I hope the editing on it is alright, since I had to realign and clean up some of the text.

Name Status Startup Type
.NET Runtime Optimization Service v2.0.50727_x64 Manual
.NET Runtime Optimization Service v2.0.50727_X86 Manual
Adobe Flash Player Update Service Manual
Alerter Manual
Application Experience Lookup Service Manual
Application Layer Gateway Service Started Manual
Application Management Manual
ASP.NET State Service Manual
Ati HotKey Poller Manual
avast! Antivirus Automatic
ClipBook Manual
COM+ Event System Started Manual
COM+ System Application Manual
Computer Browser Started Manual
Cry... Read more

Answer:Avast 2014 won't start due to a service dependency

Before starting digging through each of these services. . . have you tried removing Avast and reinstalling it? If the service in question is installed by Avast, that should fix the problem.EDIT: Actually, a question I should have asked first. What error message do you get that tells you that a service dependency is preventing Avast from starting? (Exact text please).

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I have used your very help full guide on how to remove this mal ware and I find it has worked. My concern is Malware bytes is still finding file remains on every scan about 67. Rkill is saying that I am not infected but I would care to remove these nagging Files or should I be concerned? Help would be  appreciated. Thanks

Answer:My Safe PC 2014 removal Guide

Hello ,
My concern is Malware bytes is still finding file remains on every scan about 67
Note - If not installed, please follow these directions -
Please download Malwarebytes Anti-Malware and save it to your desktop.
Double-click on the setup file (mbam-setup.exe) to install, then follow These instructions for doing a THREAT SCAN in normal mode.
Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.
If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A.4. Issues.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you.
Temporarily Disable such programs or permit them to allow the changes.
After the scan, make sure that everything is checked and then click the "Remove Selected" button to remove all the listed malware.
After rebooting the computer, copy and post the mbam.log in your next reply.
If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.
To retrieve the Malwarebytes Anti-Malwar... Read more

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When I boot this laptop it tries to do an automatic start up repair but I never get into Windows. I have tried booting and pressing F8 and Shift and F8 to try to get to the part where I can do a factory restore with no success. It has Windows 8 installed on it. I know from Windows I can hold shift and click restart to get there, but I cant get into Windows. Any suggestions?


Answer:How to get to the repair/restore on a Dell Inspiron 15 (3521, Late 2012)

Do you have a Windows 8 installation CD? Do you have a secondary Windows 8 machine? If so...

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So I recently bought a Dell XPS 15 9530 and well I wanted to see how it would do in gaming. It was doing well in most games until one day, I started getting fps drops that lasted a long time. The FPS would go from whatever it started with, an example being Watch Dogs with 50 fps on low settings, to 9 fps. Another example is CS:GO where I get 60 fps on highest settings, I cap it at 60, but after a few rounds it goes down to 15 fps. So I got NVIDIA Inspector to see what was wrong as many had said it was the GPU throttling and the clocks were 135 MHz for the GPU Clock and 405 MHz for the Memory Clock instead of the default 941 MHz for GPU and 2500 MHz for Memory. The temperature was around 75 degrees celsius at most so I don't think that is the problem. It is plugged into wall while playing and I have most programs closed down when playing.
Also, I have my power plan set to 'High Performance'. The FPS drop does not last forever but lasts about 10-15 minutes and can either be resolved by restarting my laptop or, if I am lucky, restarting the game. It is quite annoying and I have been testing everything for about 2 weeks. I have tried re-installing BIOS, clean installation of drivers, used different programs like ThrottleStop, tried lowering the settings and none of these have worked.

Answer:What can I do about my FPS Drops/ GPU Throttling on Dell XPS 15 9530 'Haswell' Late 2013?

Thank you for reaching out to us!
For the issue that you are facing while using high graphic applications please do let me know if it is with any particular applications. If you are facing the issue with any particular application re-install the same and check for functionality. Kindly let me know the version of BIOS and the Video Driver installed so that I can assist you further.

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There are some old posts out there that consider the options for GPU upgrades on a Dell Inspiron 620 (Tower not slimline) given it's minimally spec'd PSU.
There seems to be a number of relatively recent NVidia cards marketed as low power, that rely solely on the PCI slot and do not have the extra 6 pin power source. Subject to size/space in the PC, and dual slow (one for venting) and the layout of the Inspiron internally, has anyone any experience successfully working with more recent cards, such as the low power GTX 750, 950 and even 1050.
My instinct says that there must be a problem, but if there is I'd like to understand exactly what. If it is worth a shot, I'd take a gamble as I've other machines that I know could handle one. Finally, if anyone is aware of more recent lower power Radeon graphic cards, I'd be happy to take advice on those.
For completeness, the current spec of the Inspiron is i5-2400, with 8GB memory, standard disk HD and that's about all.

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I just bought new graphic ( Gigabyte Radeon RX 470 G1 Gaming 4GB GDDR5) and when I start my computer my monitor is turning on very late - on windows loading screen.

I have two systems so I'm missing my bootloader and that's the problem - I can't choose linux to boot.

On my integrated graphics evrything works fine. On my older card - ASUS HD6870 DirectCU everything was working fine too.

System Configuration:

display Lg 23MP68VQ-P

cpu - i5 6500

PSU - Corsair CX550M ? 550 Watt 80 PLUS« Bronze Certified Modular ATX PSU

motherboard - Gigabyte GA-H110M-DS2 DDR4

memory - 8 GB DDR4 2133 MHz kingston

gpu - Gigabyte Radeon RX 470 G1 Gaming 4GB GDDR5

integrated graphic - Intel HD Graphics 530

hdd - 1 TB western digital 7200 RPM

linux min

windows 10

Steps to Reproduce:

Start computer

Expected Behavior:

Monitor is showing GRUB boot screen where I can choose system to boot

Actual Behavior:

Black screen, monitor turning on late - on windows loading screen, after default system from grub is picked automatycally

Answer:Monitor turning on late - late signal from gpu

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Hey I am following these directions according to this link Are all of these programs that I perform the scans in done in "Safe Mode with Neworking"?

Answer:Sirius win 7 2014 Malware removal guide question


They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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I would like to ask for your assistance because I'm already out of ideas how to resolve this issue. Right after I powered up the laptop, it will get past the DELL logo screen, then it will be completely just black screen. I wouldn't even hear any activity from the CPU fan, HDD and pressing the Caps Lock doesn't lit up the LED. The LED indicators on the side are only displaying the power indicator, but none for HDD, Battery and Wireless.
Here are the steps that I have done so far:
1) Removed the HDD and Battery, then press & hold the power button for at least 45-60 seconds to disperse the internal voltage. Then attach the Battery, but not the HDD.
2) Press and hold Fn and then the Power button, hoping to boot me up to the ePSA Diagnostic Utility
3) Press F2 or F12 while booting up
4) Re-seat the memory and also clean with a dry tissue
These are the procedures that I have done but nothing has changed. It still displays blank screen right after the DELL logo.
I do hope that you could assist me on this. Thank you so much!

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I signed up for the free Windows 10 upgrade on my Dell latitude e6220 but any time I attempt the upgrade, it always fail with error code 80240020. There is also another message that Dell Data Protection Access is not compatible. how do I remove the Dell Protection Access application?

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Microsoft has confirmed that the Office 2013 Service Pack 1 coming early next year.

Early next year we'll release Service Pack 1 (SP1) for the 2013 set of products including Office, SharePoint and Exchange. SP1 will deliver performance enhancements, feature updates and improve compatibility with Windows 8.1.

Of course if you're an Office 365 customer, you're always up to date with the latest versions of our products, said Microsoft.

Answer:Microsoft confirms, Office 2013 Service Pack 1 coming Q1 2014

Haven't found a compelling reason yet to upgrade from Office 2007!

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Hey guys.
Pretty much what the title says - Dell's new, recently-released ControlVault driver (version A19) does not successfully install on a Dell Latitude E6330.  I followed the driver installation order from the "Dell Business Client Re-Image 'How-To' Guide" and installed the Dell ControlVault driver last.  It did not work.
Attached is a screenshot of what I got, and the Windows Installer log.


Answer:Dell ControlVault A19 installation fails on Dell Latitude E6330 with a fresh install of Windows 7 Professional 64-bit


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hi Guys
I am trying to connect my DELL LATITUDE 3540 laptop to the DELL U2413 monitor, with a USB connection from the laptop to the monitor. It does not work. 
I am not an expert and kindly seeking your advise how-to. ?

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I installed Windows 7 64-bit on my Latitude E6400. I cannot seem to find any way to install Dell Control Point. I got the Driver Pack to install. I found one download of Security Manager that worked, but I would like the Power Manager one.

I've looked on this forum a few times and any links I click on just redirect me to the Drivers and Downloads page. I get errors saying that my service pack is not supported.....I'm on Windows 7 Service Pack 1. I also got some 32-bit errors, but that's my fault for downloading the 32-bit version.

Does anybody have a link to the full Dell Control Point package (Power Manager, Connection Manager, Security Manager) that will work on 64-bit Windows 7?


Answer:(Dell Latitude E6400) Dell Control Point on Windows 7 64-bit

Here is a good article on reimaging the Latitude E6400
The Win 7  Control Point System Manager files are a bit tricky to find, but they can be downloaded from the following link.
This should help if you have installed the correct drivers in the correct order.

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I am sure there is other way of doing it? it may be a minor problem but it takes to think big either it may caused by some chip to be loose from the motherboard can anyone else did work on it, please give us a results

Answer:dell Latitude stuck on Logo to bios revision

You would need to find someone very good at soldering to permanently fix it. Motherboards are often multi-layer and it is easy to solder things together that you shouldn't. In manufacture they are fitted by flow soldering (bath) techniques. Thanks for the feedback.Always pop back and let us know the outcome - thanks

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Hi Guys
How can I connect DELL LATITUDE 3540 laptop to the DELL U2413 monitor ?
Somehow , it does not work.

thanks for your kind advise.

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Question: Dell vs iMac 2014

Dear Members and Modsa) Which system should I go with and why?b) Can both connect to a wireless router out-of-the-box?c) Some of my software is only available for Windows.d) Are both systems equally reliable?Dell 23 All-In-OneCPU: i7 up to 3.4ghzOS:Windows 8.1 64BitRAM: 12GB DDR3GPU: AMD Radeon HD 8690A GDDR5 2GBHardDrive: 1TB 5400rpm HybridOffice Home 2013McAfee 30-DayKeyboard WirelessMouse WirelessDW 1705 802.11bgn + Bluetooth 4.0, 2.4 GHz, 1x14 Year Basic In-Home SupportiMac 21.5CPU: i7 up to 3.9ghzOS: MavericksRAM: 16gb DDR3GPU: NVIDIA GeForce GT 750M 1GBHardDrive: 1tb 5400rpmOffice for Mac Home 2011Apple MouseApple Keyboard with Number KeypadAppleCare Protection Plan 3year 

Answer:Dell vs iMac 2014

If you have the money, go for the MAC.

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Hey all. 
I've got a Dell Latitude E6320 where the driver installer for the Dell Wireless 1530 wireless card fails.  I'm running Windows 7 64-bit, the computer boots in UEFI mode, and I've installed all of the drivers according to the Latitude E-Family Re-Image Guide.
I've got a log, as well, it says this:
[09/13/16 16:24:47]    Dell Update Package Execution Start[09/13/16 16:24:47]    Original command line: E6320-NIC_DRVR_WIN_A01_R294111.EXE  /s[09/13/16 16:24:47]    DUPFramework version:[09/13/16 16:24:47]    User Command: unattended[09/13/16 16:24:47]    DUP Capabilities Value: 6291455 (0x5FFFFF)[09/13/16 16:24:47]    DUP Vendor Software Version: A01[09/13/16 16:24:47]    Local System/Model Compatible with this Package? Yes[09/13/16 16:24:47]    Local System OS Version:[09/13/16 16:24:47]    OS Compatible with this Package? Yes[09/13/16 16:24:47]    Local System OS Language: EN[09/13/16 16:24:47]    Language Compatible with this Package? Yes[09/13/16 16:24:48]    Identified Behavior : unattended[09/13/16 16:24:48]    Temporary payload log file name: C:\Users\Administrator\AppData\Local\dell\drivers\E6320-NIC_DRVR_WIN_A01_R294111\DUP9B64.tmp[09/13/16 16:24:48]    Translated Command Line : setup.exe /s /v" LOGFILE=&q... Read more

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for the basics and schoolwork
and which is newer 

Answer:which is better dell latitude e5440 or dell latiude e6430

The E6430 has a metal case and is more robust, but uses an older CPU and chipset.
The E5440 is a plainer chassis with a newer generation CPU and chipset.
The E6440 is the concurrent update to the E5440.
There are too many possible configurations to definitively say which is better -- it depends on the CPU, GPU, etc. in the specific model (or that you choose when you order one, but since the E6430 isn't a current model,  you may be looking at used systems).

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Hello ! I need help for my Dell Laptop. When I want to use the laptop the laptop doesn't boot and stuck at the DELL LOGO. I have done several attempt to fix this 1.Enter BIOS by pressing F2. But the screen only showed me "Preparing to Enter Setup" 2.Enter Boot Menu to run Dell Diagnostics by pressing F12. But the screen onlu showed me "Preparing for one time boot menu" 3.Press FN key to enter Dell ePSA, but the screen obly showed me "Diagnostic boot selected" Please someone help me, because I need this laptop for my work. Thanks

Answer:DELL Latitude 3340 Stuck at DELL LOGO

Hi james.hilham, 

I would like to look into this further, can you Private Message me your Service Tag on the system? Also, it sounds like you might have seen the Diagnostic Boot Screen, but can you try these steps below to see if it gets any further:

1. Disconnect the AC adapter from the system and remove the system battery.2. Hold down the Power button for approximately 10 seconds to drain any residual power and then release the power button3. Hold the power button down once more while inserting the AC adapter into the system. This will initiate the Forced ePSA which may clear the state causing the system to remain at the Dell splash screen.4. Release the power button once you see any text on the display or the Dell splash screen\5. The Dell ePSA (Pre-boot System Assessment) diagnostic page will next appear6. If the ePSA page does not appear then the recovery method was not effective.7. Should ePSA initiate allow it to complete the quick test to determine if any component failures exist.8. Should the system recover from the condition and boot into the operating system, it is very important to update the system BIOS immediately after the system has recovered to prevent a reoccurrence.

You also view a video on the steps here: 
Lastly, when the system freezes at the Dell startup screen, can you let me know if there are any diagnostic LEDs, such as a certain blinking light pattern (there might even be solid lights) for the HDD LED, Power LED, and/or the Wireless L... Read more

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Photo CDs burned on my Dell Inspiron 530S will not play on my older Dell Latitude lap top. The last one I burned used a mode that was for playing on older computers, but it didn't work. I have purchased photo archive CDs from Kodak that play on the lap top with no problems. What am I doing wrong? Thanks.

Answer:CD Burned On Dell Inspiron Won't Play On Dell Latitude

Program used for burning ? ?Was the disc finalised ? ?Re-writeable or no ? ?

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Hello ! I need help for my Dell Laptop.
When I want to use the laptop the laptop doesn't boot and stuck at the DELL LOGO. I have done several attempt to fix this
1.Enter BIOS by pressing F2. But the screen only showed me "Preparing to Enter Setup"
2.Enter Boot Menu to run Dell Diagnostics by pressing F12. But the screen onlu showed me "Preparing for one time boot menu"
3.Press FN key to enter Dell ePSA, but the screen obly showed me "Diagnostic boot selected"
Please someone help me, because I need this laptop for my work.

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Since I upgraded to W10, the Audio Service and internet connection both keep crashing. Randomly.

My computer is the only one hard-wired to the router. We have others and none loses their signal. I made sure to try wi-fi on and off, no difference. Tried a different cable.

The Audio service crashing is much more annoying. It happens every 15 minutes. Everytime, I can restart the service like if nothing happened.

I tried to update drivers, disable / uninstall every listing in the Audio controllers (device manager). I have NVIDIA, Realtek and Logitec Webcam 500 High Definition Audio.

Audio service keeps crashing, no matter what.

Answer:My Dell XPS 8700 2014 is driving me nut

So far the culprit is *tadam*; Microsoft Security Center.

Now disabled and back with Avast.

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Since I upgraded to W10, the Audio Service and internet connection both keep crashing. Randomly.

My computer is the only one hard-wired to the router. We have others and none loses their signal. I made sure to try wi-fi on and off, no difference. Tried a different cable.

The Audio service crashing is much more annoying. It happens every 15 minutes. Everytime, I can restart the service like if nothing happened.

I tried to update drivers, disable / uninstall every listing in the Audio controllers (device manager). I have NVIDIA, Realtek and Logitec Webcam 500 High Definition Audio.

Audio service keeps crashing, no matter what.

Answer:My Dell XPS 8700 2014 is driving me nut

So far the culprit is *tadam*; Microsoft Security Center.

Now disabled and back with Avast.

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Okay, carrying around my Dell Precision M4700 is definitely NOT fun.
I am considering getting Windows tablet for doing basic document / web surfing work with a keyboard attachment.
I was looking at Dell Latitude 10 vs Dell Venue 11 Pro mainly for their user replaceable batteries (especially the Latitude 10 with its ability to have a 4 cell battery in the back!)
Battery life was the most important consideration. And I know how important it is to have a device with replaceable battery from my experiences (so definitely won't be getting a Surface, sorry)
It seems that these two Dell tablets are very similarly spec'd except the Venue 11 has a screen that is .7 inch bigger, which is not a big deal to me. I would be getting both with the Intel Atom processor, since I will be using my Precision for anything intense.
The Venue 11 Pro can be had from Microsoftstore Canada for around $600, while I can find a Dell certified refurbished Latitude 10 tablet from Ebay for about $400.Buy Dell Venue 11 Pro Tablet - Microsoft Store Canada Online Store
The spec seems pretty similar, but I do like the fact that I can add a 4 cell battery in the Latitude for the total battery life of 17 hours, which is why I am leaning towards the Latitude.
To summarize my questions
1) Do you own either of these devices? Could you let me know what you like and do not like about your Dell tablet? How are the keyboard options on both?
2) Do you have any experiences with Dell certified refurbished tablets? The one... Read more

Answer:Dell Latitude 10 Tablet vs Dell Venue 11 Pro

I have never handled a Latitude 10 and my experience with the Venue's is limited to owning the 8 and handling the 11 for about a total of 30 minutes.
Do know that the latest generation of Atom is a major improvement over previous iterations, as least, thats what I have been led to believe.
For basic (or even normal) use, both should suffice, but I'd go for the 11 Pro if performance is on your mind.
The Core i3/5 versions are faster, run hotter (use fans) and probably use more power I believe.
sorry I can't help more

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can someone here help on this issue? I have 2 xps 12 with this issue currently. It seems like contacting Dell Chat agents only gives me the round around, agent after agent. 
does dell still replace these faulty screen for free even out of warranty? 
are the replacements burn free? or is it just as before? 

Answer:dell xps 12 ghosting screen burn effect after warranty is over in 2014.

Hi Mbnz230,
Can you send me a PM with the Service Tags of the 2 affected XPS12's and I'll check them for you. 
If possible can you send me pics of the screen burn on both systems as well

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I own a Dell Latitude E6430.   I am looking for a Dell Companion 12000mAh or 18000mAh type of device to power and charge my Dell Lattitude E6430 when I am traveling (no outlet available).   When I view the compatibility list for both the Dell Companion 12000mAh and the 18000mAh I don't see the Dell Latitude E6430 in either list.  I went and purchased the 12000mAh and I am attempting to use this to charge and power my Dell Latitude E6430.  It powers my Dell Laptop for about a minute and then quits.   Is there a solution for this problem?   And/or is there another Dell Companion type device that I can purchase that is listed as 100% compatible with the Dell Latitude E6430?   I would like to either get this solution working or purchase the product that is listed as 100% compatible.  

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I got dell latitude Cpi A seriers service tag ending with 595B. Anybody have Master/admin password exe????

Answer:Latitude bios service tag ending with 595B

javastring said:

I got dell latitude Cpi A seriers service tag ending with 595B. Anybody have Master/admin password exe????Click to expand...

I was refered to this site because I need a Master Password for my newly bought dell latitude d505, so if you get any answers please let me know! I will also do the same if I am able to get a Master password - Thanks

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Hi all,
My OS is Windows 10
i've loaded the Bios-Upgrade File "E5510A11.EXE" but it decides to exit with the message
"You must upgrade to A10 before flashing to this BIOS"
I think, I need to upgrade the BIOS to Version A10 first, but I can't find a file to do that...
Any ideas?
Best Regards
VV Rao

Answer:LATITUDE E5410 - The Audio Service Not Running

I'd suggest you wait later to update latest BIOS version on the system. Furthermore, updating the BIOS might not resolve the Audio problem in windows 10. Please, keep in mind, Dell doesn't list any windows 10 drivers for your system. Click on link below and see for yourself.
Support for Latitude E5410 | Dell US

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Firstly being a newbie and very confused with all this,please forgive if this is posted in the wrong place,
but as this is such a large thread it is difficult to know exactly where to post.
I have a Dell Latitude D420 that I got thru Ebay with the Service tag ending in 595B

I took a look at Paragons Website,
but my laptop Latitude D420 is not in the list and I'm really not sure about opening it.

Has anyone been able to reset there password or have info that will help get me past this?

In any case that someone has the PSW generator for 595B's, heres my info
Service tag is: #80LNLC1-595B

Thanks in advance,

does anyone know which software _rustam was using to get the master psw for service tag ending in 595B ?

Answer:Latitude D420 Service tag ending in 595B

1. Do not post your email in a public forum unless you enjoy spam.
2. Please read the faqs and guides before posting.

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VIPRE Internet Security 2014 is packed with sophisticated computer internet security features that protect against viruses and other malware threats without slowing down your PC. You won't notice it's running (even during scans and updates).


NEW Social Watch ?
Scans your Facebook page for bad links that could infect PCs with malware like viruses and Trojans, or expose you and your friends to other online threats.

NEW Search Guard ?
Helps you browse the web safely by identifying links that could infect your PC with viruses, Trojans or other online threats.*

Auto Patch ?
Defends against the most common cause of infections ? vulnerable software ? by automatically updating programs on your PC.

VIPRE Easy Install ?
Ensures a smooth, trouble-free installation process by eliminating possible computer internet security software conflicts.

Two-way firewall
Protects against incoming and outgoing Internet traffic quickly
and easily with customizable settings for advanced users.

Spam filter
Filters unwanted email from your inbox and safeguards against spam, phishing scams and malicious URLs.

Bad website blocker
Blocks access to malicious websites containing computer internet security threats to prevent you from inadvertently browsing to them and compromising your PC.

High-performance anti-malware engine
Combine... Read more

Answer:Vipre Internet Security 2014 and Antivirus 2014 Final

vipre has improved there antivirus engine. There web protection works great.

Also they provide lifetime license which can be used on a PC for 20 years.

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I am having this problem that the bottom of the screen keeps flashing and there are several obvious light lines across the screen when under grey background. However, it seems to be fine under other colors (in boot screen check it's also fine). Here're some photos for the light lines. As for the flashing problem I cannot capture any photos. (Photos are captured by NIKON D7000 DSLR)

I purchased this Precision M3800 model with 4K touchscreen last April. And this problem repeatedly appears several times. And I have replaced the screen twice before this one.
I have done my research online. It says it's either the screen has something wrong or the wires are loose. I don't think my normal everyday use should make such damage to SEVERAL SCREENS. I use this mobile workstation for some design work at school. Software I use is mainly Photoshop, Illustrator, Rhino Modeling & Keyshot rendering. 
Can anyone help me with this?

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Hoping to get some help/answers.
Just purchased the above laptop in the subject line, believing it to have a 'backlit keyboard', when what I was reading actually said 'backlit Display'.
We really want a laptop with the backlit keyboard.  Can I purchase and install a Dell backlit keyboard for this laptop, and actually have it work once installed?
Our only other option is to return the laptop and purchase a different one with that feature, but we got a great price on this one, and I have researched keyboard prices and they are not that expensive.
ANY and ALL help is appreciated.  Thank You...

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I got a Dell Inspiron 1545 here and I want to check the system specifications on the Dell site. I always use the Service Tag for Dell systems but this tag isn't recognized.. Even the Express Service Code isn't recognized. I tried to contact through the Chat but it's getting closed everytime because I can only access the Chat for Sales Advisor. All other options for chat or e-mail are all dependent of my Service Tag. Can you please help me to figure out why it isn't working and what the system specifications are according to your system?
I can't post my Service Tag or Express Service Code here due to your rules so please contact me.

And sorry to say but it's a real annoying system that I can't send a mail without a working Service Tag. I've been looking for over an hour and there is no possibility to contact you without a service tag. The only possible way I found was chatting with the Sales Advisor but they closed the chat twice because I should contact the Technical Support.... really.... ..... .....

Answer:Service Tag and Express Service Code wont work (Dell Inspiron 1545)

Hi Mark,Welcome to the Dell Community Forum.Please check for your system Service Tag on BIOS screen, make a note of the Service Tag and check for the warranty details on Dell's support site here this helped.

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! I purchased a Dell 5759 just a few months ago from Amazon. Since its purchase, the battery randomly cuts out at intervals of every few to several days with no triggering events.  I attempted to seek help a few times but apparently my service tag and express service code cannot be recognized by the system.  I've tried calling the Inpsiron help number, but for better or worse, the call is disconnected when my numbers cannot be recognized.
Now I get a Dell Power Management error that the system can no longer communicate with my battery.  It has ceased functioning en toto.  Without being able to register, I cannot get help for this issue, but when I go to email any kind of technical support, the Service Tag or Service Code are the gateway to having access to submitting a ticket.
I'm not sure what else to do at this point. This is a perfectly fine otherwise smooth running computer but I need the battery to work and not cut out at random intervals.  Any ideas would be appreciated.

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Winter Olympics 2014 / Sochi 2014 Windows 8 App
Mega event of Olympics 2014 is about to start in Russia.First Windows 8 app to give complete coverage to the event rated on top by Windows store sports
sectionFree VersionOlympics 2014 app for Windows in the Windows StorePaid VersionOlympics 2014 Pro app for Windows in the Windows StorePromotional Video: Best features:
Sochi 2014 Live Results and Schedule
Highlights Videos and Photos
Information of Athletes, Sports and Venues
Current Statistics of Olympics 2014
Ticketing and bookings
Near by Hotels reservation
Latest news
Athletes social media
Powered by Intuitive Appstudio

Answer:Winter Olympics 2014 / Sochi 2014 Windows 8 App

Thanks for bringing a new app to the attention of our members here on WPCentral. It looks interesting and useful. Good luck with your apps, and please feel free to check out the other forums and interact with members here.

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I Purchased this Laptop few years back. Now it stopped working suddenly. Am in India right now but when i consulted the Dell Exclusive store here they say its not repairable. Kindly suggest. I never fell down nor got damaged by any external source. I wanted to get it repaired or may be send it back to recycling if possible.

Answer:Service Tag <ADMIN NOTE: Service tag removed per privacy policy> || DELL Inspiron 14z 5423 || Laptop Dead

We cannot assist without knowing  why the shop said it's not repairable.
How old is "a few years"?  Any system more than three years old likely isn't worth a major repair such as a replacement system board -- even if a board is available.

This is a low-end system -- if it requires a mainboard change, it's likely not worth the repair, as the shop has told you.

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No matter what I do I cannot wake the laptop display after the PC goes to sleep. The rest of te laptop appears to be functioning properly and fan starts, lights go on etc but no video. I have the latest drivers through he Dell site and ran a diagnostic which showed no problems. Changed all options on the power section in control panel related to when and how long the laptop sleeps but that doesn't seem to make a difference. Now just turning it off when I'm done but it sure would be nice just to be able to wake it up. It's running Windows 7 64 bit. The first month I had it it worked just fine and woke up with no problems but not now. I'm a 2nd owner.

Answer:Video won't wake up on Dell Precision M6600 Service Tag: <ADMIN NOTE: Service tag removed per privacy policy>

I have an Inspiron 3250 desktop that has a similar problem. The video works fine as long as the system doesn't go to sleep. When it wakes up the display is trashed. It started happening fairly recently.  It has integrated (Intel) graphics. A temporary fix is to never let the machine sleep. (Yes this will cost you on your electric bill!)  I suspect it can be fixed with a driver update but supposedly I have the latest. I'm going to post to Intel support too.  

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When I try enter my Service Tag or my Express Service Code on the dell's support website page and trying to view my warranty for my laptop, a message pop up saying 
"There’s no match for that Service Tag or Express Service Code. Retype the code and try again. Allow 48 hours for new devices to register on our site"
"There is no match for that Service Tag or product ID. Please try again, auto-detect or choose from all products.''
I even tried to use the ''detect product' bottom, still got the same results. Keep in mind brought a Dell XPS15 9650 about 2-3 weeks ago.
Please help, I really need to talk to them because whenever I turn on my laptop, i can hear this very load high pitch noise coming from my laptop, and it is very annoying. I believe it called a "coil whine", I'm not mistaken. Thanks

Answer:My Service Tag and Express Service Code are not registered on Dell's website? and a high pitch ringing sound from the laptop?

Was the system purchased direct from Dell, and if so -- in what country?

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Hi there,

I've spent hours reading through this forum for solutions on how to remove the admin password on a C820, I've seen that certain members have generators, and also that a short to an EEPROM would clear it, but I can't find information on where this chip is located and what pins to short, but I'd prefer the safer way :"Generated code"

It on of the much hated 595B service tags

Service tag #HKVKL0J-595B

If anybody can help, I'd really appreciate it.

Answer:Latitude C820 Master Password Removal

Why not contact dell. If you legally own the laptop then they will help.

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Question: dell latitude help

every time it trys to run windows xp a fatal systems error c000021a

screen say the windows logon process system process terminated unexpectedly
with a status of 0xc0000006 (0x00000000 0x00000000).
the system has ben shut down

i tied safe mode and tried to reinstall but driver wont pull up system repair disk

Answer:dell latitude help

post the mini dumps


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Question: dell latitude cpi

Hi,I am new here and need help.
I have a laptop(dell latitude cpi) my kid entered a password and now I can't access windows.
Every time I turn it on a message comes on saying:This computer system#xxxxx is protected by a password authentication system you can not access the data without the correct password Please type in the primary or administrator password.
My problem is that my kid does not remember what password he used.
Does any body Knows how to remove the password since I can not access the bios either?

Answer:dell latitude cpi

sorry we cant help u with passwords as we dont know the intent involved.i hope u understand.

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Question: Dell Latitude X1

Dear Sir,
i've dell latitude X1 laptop. Its become unfortunately BIOS protected.
Tag # DSPHH28X-595B

Plz help me in this issue, how i can break this password.

I tried my best to break this but could not.

can any expert help me regarding this matter.


Answer:Dell Latitude X1

Any Latitude ending in 595B has been handled by Dell. Contact them for a solution.
Also, search the files on this forum for Dell Password, and Password commentary. There is a lot of useful information.
I have not seen any X1 password fixed... except by Dell.

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about an hour ago my computer screen just froze and these vertical dotted lines appeared all over the screen. Now I can only start the computer in safe mode and i need an easy fix. ive already tried a system restore but the blue lines appears on my desktop again.

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Question: dell latitude cpi

I stumbled across your site and noticed a thread where you helped out a non-techie like me and I thought I would register and give it a shot. My daughter asked me to fix her Dell Latitude cpi which she uses for her college work. That was the easy bit it was a dodgy on/off button. Then she asked me to get it connected to the internet through her cable modem. I thought that would be easy too but I have spent hours on the internet trying to find what sort of adapter is needed because there is no direct socket connection to fit the modem. I would be eternally grateful for any help you can offer and it would make me look good in my daughter's eyes.

Answer:dell latitude cpi

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Ok, so here's the problem.

I have a Dell Latitude CPx J65OGT BIOS Revision A08.
I also have the Windows XP Pro Reinstallation CD with Service Pack 2.

The original problem was upon bootup the computer gave a STOP error:
***STOP:0x000000A5 (0x00000002, 0x81BD9810, 0xE104B780, 0x81BB0AD8)

I tried booting from the Reinstallation CD and this is what happens:

At Windows Setup it gives me -artition [Unknown] 9856MB(9585MB Free)

It gives me the following options, and I have provided the information on what happens when I try each of them:

Create Partition, C - Nothing Happens

Enter, Run Setup - An error has occured while Setup was updating partition information on: 9586 MB Disk 0 at Id 0 on bus 0 on atapi [MBR] Setup cannot continue. (Then the computer restarts)

Delete Partition, D - The BIOS in this system is not fully ACPI compliant. Please contact your system vendor or visit for an updated BIOS. If you are unable to obtain an updated BIOS of the latest BIOS supplied by your vendor is not ACPI compliant, you can turn off ACPI mode during text mode setup. To do this, simply press the F7 key when you are prompted to install storage drivers. The system will not notify you that the F7 key was pressed - it will silently disable ACPI and allow you to continue your installation.

Recovery Console does not work either.

What I gather from this is that the partition is not assigned a prompt (For example, C and I cannot figure out how to give it on... Read more

Answer:I really need help with my Dell Latitude...

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I have recently been given an example of the above.What is its specification?What upgrade options, if any are recommended?Thank you.

Answer:Dell Latitude cpi c-400

click here and install it, this will tell you all about your laptop,

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Question: Dell Latitude 10

Thinking about getting this tablet.
what are your opinions about this tablet?

Answer:Dell Latitude 10

from the lack of answers i guess this tablet is not popular hey?

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Question: Dell 610 latitude

hi there, thanks alot for reading this, this is my problem,

the pc = Dell latitude D610
Windows XP home
intel centrino

the problem =
when i boot it takes me to the page i have an uption to either enter in a safe mode or just the last pace windows wokred properly...this started as a result of when i was syhuting down the system and i had to remove the battery since the system hang after which i used the spare battery i had but still no start up when it start the windows logo it then goes back again to start up of notification that seems the system was shut down or windows encountered an error or the reset button was pressed etc...i then enter F12 to diagonise the system and the followoing information was passed

i run the dell diagnostics from the system setup and get this.

error detected on "start DST short test"
error code: 1000-0146
Msg: 0: IDE status failed, stats byte: 64 control code = 1 Msg: No additional Sense Infoormation.

also, at the end of the diagnostic it says
Test result = fail
error code = 1000-0141
Msg: No drive detected.

it further request i run dell drivers and utilities CD which i misplaced a long getting such a Cd is now a problem...i need any assistance i can get as my office job for over a year is all in the system and i dont know how to go about it

ok, thanks for any help/addvice you can give me.


Answer:Dell 610 latitude

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Question: Dell Latitude CPx

Hi, I have just brought a Dell Latitude CPx back from the dead and it is working wonderfully apart from the fact that the Function (FN) keys don't 'function'.
Any ideas please?

Answer:Dell Latitude CPx

Humm... old.

When you say you brought it back from the dead, how so? Did you have a Dell recovery disk, or did you install an OS from a box into it? Was the keyboard okay before hand, or was it part of the reason for it being DOA originally?

The CPx series were one of those 'semi'-Dell machines, since the same notebook could be purchased in a number of liveries, including HP and Gateway (your machine looks exactly like my Solo 1400). If you loaded an operating system into it that wasn't from a recovery disk, then you probably need to download the drivers from the Dell website into it. Otherwise, the keyboad may be out of sorts, and may need replacing.

If you can find the service tag number (on Dell laptops, they tend to be on a thin white label and are only 6 to 8 digits long), you can punch it in here ( to find out what was on this beastie originally, and what can be downloaded to it.


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Hi everyone,

This is a long shot ... I've got a machine from about 1998 here and am hoping someone might be able to remember something about them. It's small, black and very chunky - the Dell Latitude XPi CD ( 166mhz! ). I needed something with windows 98 so I 'upgraded' the drive from 2 gb. to a Samsung HM100JC ( 100 gb. ) Basically I've got some games that don't work with compatibility in XP at all ...

All fine and dandy with swapping the hard drive, but the underneath of the machine gets universally hot as hell! I don't seem to be able to detect a fan, much less any cooling vents. Would I be right in thinking that it was fine with the 2 gb, and it needed neither a fan or cooling vents, but that my latter day 100 gb. drive runs that much hotter? I actually love this laptop, but want to 'waste' neither it or the drive, so any suggestions much welcome!

I've tried the Dell site but the documentation I found wasn't hugely informative about the specific problems I'm having ( though to their credit, all of the setup files were there for download ).

Many thanks,


Answer:Old Dell Latitude XPi - very hot

If your new hard drive is higher RPM than the old drive, then that would explain the heat. Your old drive was probably 4500 RPM, and the new one 5400 or 7200. If that is true, there's not much you can do about it short of buying a new drive.

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Question: Dell latitude cpx

Hey whats up
I have a dell latitude cpx laptop, and I broke the two keys letter "Y" and "6" also the metal bracket that connects the key plate to the actual laptop. Anyone know where I can get this. the problem started by the keys not working when pushed down. Any ideas on why that happened as well.

Answer:Dell latitude cpx

sc-strapped said:

Hey whats up
I have a dell latitude cpx laptop, and I broke the two keys letter "Y" and "6" also the metal bracket that connects the key plate to the actual laptop. Anyone know where I can get this. the problem started by the keys not working when pushed down. Any ideas on why that happened as well.Click to expand...

Thats a normal problem for those keyboards. You could probably have gotten those keys working again by reseating the cable from the motherboard to the keyboard. Now it sounds like you need a new keyboard. You can probably get one from Dell or possibly find a used one from ebay. Replacements can also be found online like this.

2 more replies