Computer Support Forum

WINDOWS EXPLORER error and computer cannot turn off without plugging the computer

Question: WINDOWS EXPLORER error and computer cannot turn off without plugging the computer


Hi, I have a problem with windows XP. Everytime I turn off my computer by clicking on "turn off computer," I receive an error message popup that states "Windows Explorer has encountered a problem and needs to be closed." After that pop-up message, the computer freezes for about a minute and goes back to its normal format (desktop) and the computer DOES NOT TURN OFF.

How do I turn off my computer without unplugging the computer? I try "ctrl+alt+del" to go to the windows task manager to "shut down" the computer but..the computer restarts again and doesnt turn off. Do I have a virus or a windows explorer problem? and how do i fix it? thank you

Relevance 100%
Preferred Solution: WINDOWS EXPLORER error and computer cannot turn off without plugging the computer

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: WINDOWS EXPLORER error and computer cannot turn off without plugging the computer

9 more replies
Relevance 88.45%

Hi, I have a problem with windows XP. Everytime I turn off my computer by clicking on "turn off computer," I receive an error message popup that states "Windows Explorer has encountered a problem and needs to be closed." After that pop-up message, the computer freezes for about a minute and goes back to its normal format (desktop) and the computer DOES NOT TURN OFF.

How do I turn off my computer without unplugging the computer? I try "ctrl+alt+del" to go to the windows task manager to "shut down" the computer but..the computer restarts again and doesnt turn off. Do I have a virus or a windows explorer problem? and how do i fix it? thank you

Answer:WINDOWS EXPLORER error and computer cannot turn off without plugging the computer

check check HELP?

1 more replies
Relevance 86.51%

hello. several times when I am about to shut down my computer, after pressing the 'turn off computer' button, the system freezes for a moment and then i get the message: "windows explorer has encountered a problem and needs to close" with the 'send report' and 'don't send' buttons. I click on don't send and it seems that it re-runs explorer.exe and then i have to press turn off computer again, this time with no problem.

the weird thing is that it doesn't always give me this message. for example if i just start my computer and immediately shut it down, there is no error. it's only after using it for a long time so i guess that it may have something to do with a program or something!?

anyone having the same problem or has anything to suggest? please help, it's really annoying!!


Answer:Windows Explorer error after pressing Start -> Turn Off Computer!

Well you could turn off error reporting. That would probably make it go away.

Start > control panel > system > advanced tab > error reporting button >
uncheck Enable error reporting > ok, apply and exit.

Then just to be sure that Microsoft doesn't get stubborn on you, go to Start >
in the run menu, type in services.msc > navigate to the error reporting service and double click it > in the "Startup type" window, click on the drop down arrow and select Disabled >
Apply, ok and exit.

You won't see that error again.

9 more replies
Relevance 81.59%

My computer was on and i had the power cord in the top socket in my room and a extension cord in the socket below it. I had the monitor and phone chargers. I plugged in another phone charger that i was going to use with an xbox one controller to play with and the computer turned off and i saw a flash and the socket zapped. I smelt a gross burnt smell coming from something and i noticed a small hole in the power cord that i havent noticed before. The computer would not turn back on. I dont know what to do can someone help me?

More replies
Relevance 79.95%


Thank you in advance for reading this. I have not been able to power off my computer for the past few days. When I shutdown my computer, I get a message to end program - explorer.exe, and when I choose either cancel or end now, the message disappears, and then I am left with a blank screen (with just the desktop background left). I have tried waiting (more than 15 min) to see if the computer will power off, but it doesn't, so I just manually turn off the computer by holding the power button.

I started noticing issues with my computer when mozilla firefox stopped responding (I could open the program but not type in anything), and I remember getting a trojan virus warning from avg, but I believe it was removed by avg, and it is not showing up when I run a scan now. Any help with these issues would be greatly appreciated.

OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel Pentium III Xeon processor, x86 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 2028 Mb
Graphics Card: NVIDIA GeForce 8600M GT, 512 Mb
Hard Drives: C: Total - 109684 MB, Free - 57260 MB; G: Total - 80768 MB, Free - 15785 MB;
Motherboard: Apple Inc., Mac-F42C89C8
Antivirus: AVG Anti-Virus Free Edition 2012, Updated: Yes, On-Demand Scanner: Enabled
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 2:52:01 PM, on 2/29/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17108)
Boot mode: Normal

Logfile of Trend Micr... Read more

More replies
Relevance 74.21%

Phone: Blackberry Curve 8330 with an 8 GB Sandisk micro SD card (problem started before new card was put in), plugged into computer via USB port and in mass storage mode

From what I gleaned from Google, it's an error reading the disk (perhaps trying to read it before it's fully loaded?).

Once I click Continue, I'm able to do everything I need to do (dragging and dropping files between phone and computer), so it's not a huge problem, but is rather annoying. Is there any way to get rid of it, or do I have to live with it?

Thanks either way.

More replies
Relevance 69.7%

So, I have a refurbished Split X2. Anyway, it was running fine.. Occasionally slow, but only during updates and such. But today I decided to back up my phone into the computer. I guess the USB port is flimsy because I keep hearing the alert for when a device is plugged in or not. Long story short, I think the file transfer was interrupted. Now my computer is running really slow. I got most of the pictures and I put it in the SD card on the tablet part. My memory and disk is always at 98% and 100% respectively. This is driving me nuts. I've only had it for less than a week and I've only used it to work on my Java homeworks and youtube videos.

Answer:Why is my computer slow after plugging in my Windows phone?

Originally Posted by Windows Central Question So, I have a refurbished Split X2. Anyway, it was running fine.. Occasionally slow, but only during updates and such. But today I decided to back up my phone into the computer. I guess the USB port is flimsy because I keep hearing the alert for when a device is plugged in or not. Long story short, I think the file transfer was interrupted. Now my computer is running really slow. I got most of the pictures and I put it in the SD card on the tablet part. My memory and disk is always at 98% and 100% respectively. This is driving me nuts. I've only had it for less than a week and I've only used it to work on my Java homeworks and youtube videos. How much RAM does your computer have? Do you have a lot of programs running, many tabs open in your browser, or many startup programs? All of these can fill up your RAM. Now, depending on how you have set your computer to handle the page file, it's most likely that when your RAM gets filled up (near 95%), the computer starts writing into the page file thus increasing hard disk activity. Any of the following steps has worked for me:
1. Decrease number of running programs; close two or three of those that are running;
2. Close open tabs in browser until the RAM activity decreases significantly;
3. Restart computer - NOT forced restart by pressing and holding the power button, just the normal restart procedure.

2 more replies
Relevance 67.24%

I have had a laptop for about two months now. For two months, I have been dealing with the same issue, but just haven't had 3 hours to spend on the phone with Dell. The problem is, 4 out of 10 times that I go to use Windows Explorer to view picture files (and I have A LOT, I do photography), I get this error: Windows Explorer has encountered an error and needs to close. Then it closes regardless of what I'm doing, and tries to restart. Sometimes it happens when I am trying to rename folders, and other times when I am trying to select multiple files. Does anybody know what is causing this? Is there anything I can do to fix it? I have Windows Live Onecare on my system, so I don't think it's a virus, especially since this has been happening from day one out of the box. Thanks in advance.

Answer:Windows Explorer Error- New Computer- Need Help


heres something to look at.

2 more replies
Relevance 67.24%

Ok so when i click on my computer i get windows explorer error and it wont let me access it, i cant even search any files or nothing it will do the same, basically anything that involves gaining access to files within the c: will give me a windows explorer error, i had a trojan before but i removed it, i used registry booster to fix all registry entries etc and still im getting the error, does anyone know what to do?! :\

More replies
Relevance 66.42%

ok - brand new dell desktop - windows xp pro

Try to open my computer, control panel, outlook, my documents, etc - sometimes it works, but mostly i get the following error:

Error Signature

AppName: Explorer.exe AppVer: 6.0.2900.2180 ModName: ntdll.dll
ModVersion: 5.1.2600.2180 Offset: 00018fea

How do I go about fixing this? Dell says its a software issue and want me to pay for them to fix it cuz its past 30 days. HELP!!!

Answer:Windows explorer error - brand new computer

If you have a System Restore point that predates the problem, that might be the quickest fix -- otherwise I can tell you it might be very hard to sort out by trial and error troubleshooting.
Start > Run: msconfig > Launch System Restore.

Look for a date when you did not have the problem. System Restores can be undone if not helpful.

I've seen this error in the past, but it was generally limited to "right click" context menu access.

3 more replies
Relevance 66.01%

I am having trouble with a 6 month old IBM R51 laptop - when I select TURN OFF COMPUTER from within Windows and the START button - the computer sometimes hangs and will not shut down. I have to press the power button to reset. Any idea what could be causing this?


Answer:Computer Hangs When Turn Off Computer Selected In Windows

Welcome to BC! There are many possible causes, however there is one common cause. Often XP's exit sound file gets corrupt and if it does not run then XP won't shut down. I am not sure based on what you have told us so far if this is the issue or not, but let's see:Go to:Start > Control Panel > Sounds, Speech, and Audio Devices > Sounds and Audio Devices > Sounds tabUnder Program Events scroll down until you see Exit Windows. Highlight Exit Windows by clicking on it once. Then under Sounds choose None. Click Apply and finally OK. Reboot if possible, or shut down computer and restart manually. Once it is up and running, shut down computer by going to Start > Turn Off Computer. See if it will shut down on it's own now.If it does, the only difference will be that you will not longer hear the 2 seconds of music that XP usually plays as it shuts down.

3 more replies
Relevance 65.6%

On my Windows 7 Home Premium computer I have this problem. When I click a computer or NAS unit in the Network part in the Windows Explorer I just get an connection error dialog. If I try to connect via another machine (windows 7 Ultimate) I get a login dialog and have no problem connecting.

Both machines is on the same network using WORKGRUP. Both can connect the Internet and print to local printer.

The main problem is that I get no login dialog - just an error dialog. I can't find any way to manual edit this information.

Regards / Jimmy

Answer:Error trying to connect to computer via Network in Windows Explorer

Had this the other day with one of my Win7 boxes. You can manually enter login credentials for shares though control panel > user accounts and family safety > credential manager > Windows credentials > add a Windows credential.

3 more replies
Relevance 65.6%

when i turn my computer on explorer is starting by its self. I have windows defender which tells me what is currently running.Iit say
file name;IEXPLORE.EXE
when i go onto the net my self it say
file name:iexplore.exe
i have deleted the first one but it keeps coming back there has to be something that is regenerating it but how do i find it
please help

Answer:Internet Explorer Starting When I Turn Computer On

What does the page show when IE starts up?(suspects it is a hijacker)

6 more replies
Relevance 64.78%

Every time i restart my computer I get this error: Windows explorer has stopped working. To get it to work I open task manager and run task explore.exe to get it to work. I have Vista 64 bt. I tried the run sfc /scannow and that did work either.

Answer:Solved: computer error windows explorer has stopped working

6 more replies
Relevance 63.55%

Hello everyone,It seems that my XPS 9550 has a motherboard issue. I have got this laptop for several months before this problem happen. At first, the power button needs to pressed twice before the computer can turn on. Pressing it once will only cause the button to light up and fans to start spinning for only seconds. Then, after about a week, the problem got worse. I have to static discharge the BIOS and charge the computer for about 12 to 24 hours to get it working again. The light indicator did show that the CMOS battery is dead several times, and I had the CMOS battery replaced, but still no luck. I have run the diagnostics many times, but everything seems perfect. And I can get into the OS once the computer powers post points out a similar problem, but I think it has nothing to do with the battery or most of the motherboard components.Does anyone have encountered this before? Any advice will be appreciated.- Peter

More replies
Relevance 63.55%

After having read a few forums and help groups, I still cannot find out what exactly caused my computer to not run Explorer.exe or report it as "not found" when I tried to manual load it.  Renaming the file and loading worked fine, but that doesn't get to the root of the problem.Does anyone know what caused this to happen?

Answer:Computer wouldn't fully turn on till I renamed Explorer, what caused it?

Do you have Antivirus protection installed on your computer? What operating system are you using?Did you do anything prior to this happening? Install something, download something, run something... anything?Press CTRL+ALT+DEL to access the Task Manager. Click File> RunType:sfc /scannowBe sure you have your XP disc ready. This program will search your computer for missing system files, and will replace them. In some cases, this can be a temporary virus solution, but it should at the very least get Explorer back.

11 more replies
Relevance 63.14%

Hi everyone,

I have Windows Vista Home Premium and a few months ago when I turn on my computer, I have this DLL error:

Error loading C:/Users/NCarreira/AppData/Local/KBDamsas.dll

The specified module could not be found.

Iīve already searched for this .dll file and I didnīt found anything.

If someone could help me.

Sorry for my English,


More replies
Relevance 63.14%

The computer will turn on . When I try to log in an error message comes up , warmgr.exe/application error  the exception illegal instruction ( 0xc000001d) in application at location 0x3d403f1e. Another error message comes up @tUclient_32 : TuneupUtilities App64.exe-Application error . The instruction at 0x3d403ef0 referenced memory at 0x0003001a. memory couldn't be written.The issue is i cant even get into the computer to try and recover or even back up.

More replies
Relevance 63.14%

Hello, we have a Medion XP computer and it suddenly started having the following error when we try to turn it on:

Windows could not start because the following file is missing or corrupt:
<Windows root>\system32\hal.dll.
Please re-install a copy of the above file.

What does this mean and how can we fix this error?


Answer:Error when trying to turn on the computer

Search through those hits and see if you have your XP CD's. Hope this solves the problem.

13 more replies
Relevance 62.73%

i just got a tv in my room and i want to connect it to my computer if thats possible. i have a plug in the back of my video card and a cable that connects to it. that cable fits my Video 1 in S-Video slot on my TV. what do i do next? or is this plug just a replacement for my tv to act as a monitor?

Answer:plugging in my tv to my computer

8 more replies
Relevance 62.73%

Is it possible to plug my Sky+ box into my computer, I have a Packard Bell ixtreme x2712.I was wondering this because I have all those programs recorded to watch and I have no room left, can I plug it in and put it on my computer?It's not like I want to upload the videos to the net for people to download, it is just for my personal use so I don't think I can be wrong?Anyway, any help?Thanks in advanceSilenced

Answer:Plugging Sky+ Box Into Computer?

Are you asking a, is it physically possible or b,is it legal, (a) depends on your set-up and what facilities you have on you pc. (b) probabaly slighlty illegal, but should not think you are going to be chased over it as it is for own use

3 more replies
Relevance 62.32%

Please someone help me.I don't know much about computers so if anyone can explain how to fix this in the easiest way.When I turn on the computer a message that reads:The file or directory C:\WINDOWS\system32\drivers\fidbox.dat is corrupt and unreadable.Please run the Chkdsk utility appears can someone help me get this off the screen.My computer is still running but sometime it will cut me off the internet.

Answer:Error message when i turn on computer

The file fidbox.dat is created by Kaspersky and maintains a listing of files already scanned. They really have no business placing such a file in C:\Windows\system32\drivers in my opinion.

The problem here sounds more like a hard drive problem since chkdsk is involved. You need to run chkdsk /r.

When booting into Safe Mode, try the "Last known good config" option instead of Safe Mode itself.

3 more replies
Relevance 62.32%

Can someone please check this log and let me know best fix


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar=
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL=
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title=Microsoft Internet Explorer provided by AT&T WorldNet Service
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page=C:\WINNT\System32\blank.htm
O1 - Hosts: kleegroupmail
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Acrobat\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [TrackPointSrv] tp4mon.exe
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [MTunnelMon] "C:\Program Files\MATRAnet\MTunnel\bin\mtunmon.exe"
O4 - HKLM\..\Run: [HPAIO_PrintFolderMgr] C:\WINNT\System32\spool\DRIVERS\W32X86\hpoopm07.exe
O4 - HKLM\..\Run: [SetupType] Portable
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRe... Read more

Answer:can't turn computer off - aupdate.exe error

7 more replies
Relevance 62.32%

Can someone help me get this message off my computer when i turn it on it reads The file or directory C:\WINDOWS\system32\drivers\fidbox.dat is corrupt and unreadable.Please run the chkdsk utility.If someone can help me fix this in simplest terms it would be appreciated.Thankyou

Answer:Error message when i turn on computer

6 more replies
Relevance 62.32%

Hi all, I keep getting this error when I start my computer......c\users\Jenifer&James\AppData\Local\nedtyupi.dll
I have run my avg virus scan and also my super antispyware and this error still comes up when I turn on my computer. I am running windows vista. Please bare with me b/c some of the scans you had me run I'm not familiar with at all....Thanks, Jenifer


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:09:31 PM, on 3/3/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Acer\Empowering Technology\eDataSecurity\eDSLoader.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Program Files\Mouse Setting\Mouse Setting Software\4.0\ACQTMAPP.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\AIM\aim.exe
C:\Users\Jenifer & James\Desktop\HijackThis.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe

R1 - HKCU\Software\Microsoft\In... Read more

Answer:Error message when I turn on my computer

why have you got 2 active antiviruses

uninstall AVG
reboot then
Delete any existing version of ComboFix you have sitting on your desktop
Please read and follow all these instructions very carefully​ Do not edit or remove any information or user names etc, otherwise we cannot fix the problem. If you insist on editing out anything then I will close the topic & refuse to offer any help.

Download ComboFix from Here or Hereto your Desktop.
As you download it rename it to username123.exe
**Note: It is important that it is saved directly to your desktop and run from the desktop and not any other folder on your computer**
1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Very Important! Temporarily disable your anti-virus and anti-malware real-time protection and any script blocking components of them or your firewall before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results" or stop combofix running at all
Click on THIS LINK to see instructions on how to temporarily disable many security programs while running combofix. The list does not cover every program. If yours is not listed and you don't know how to disable it, please ask.
Remember to re enable the protection again after combofix has finished
-------------------------------------------... Read more

3 more replies
Relevance 62.32%

please someone help me solve this problem in simple terms i do not know much about computers.when i turn on the computer this message appears,The file or directory C:\WINDOWS\system32\drivers\fidbox.dat is corrupt or unreadable .please run the chkdsk utility.can someone help me get this off.

More replies
Relevance 62.32%

I need help getting this message off the computer.When I turn on the computer this message appears The file or directory C:\WINDOWS\system32\drivers\fidbox.dat is corrupt or unreadable.Please run the chkdsk utility.I need help please if someone can explain this to mee in simple terms it would be greatly appreciated.

Answer:Error message when i turn on computer

That file name is associated with Kaspersky Antivirus.

Do you now or have you had it installed in your computer?


1 more replies
Relevance 61.91%


I have a PC that is plugged into a 4 plug adapter. When I plug my fan (justr a normal fan to keep you cool in summer) into the same adapter it causes the sound on my computer to change on my settings to really low and my keyboard disconnects for a second then comes back on. I tried this a few times and it did the same thing each time.

Does anyone have any clue why it is doing this?


Answer:Computer bug when plugging in household fan

That sounds like a very specifically odd problem. I think your answer is going to require very in-depth knowledge of the mobo architecture on your machine.

My answer: You usb devices aren't getting powered because your machine isn't getting enough power when the fan is plugged in. The outlet is dealing with a lot of resistance in the circuit.

8 more replies
Relevance 61.91%

Most times I plug in a USB item my computer reboots. It can be my scanner, a small portable hard disk or a joystick. I run XP pro. Suspect it could be hardware but don't know where to start looking

Answer:Computer reboots on plugging in USB

Someone I teach has just rung me today with exactly the same problem, although their OS is Win 98SE. If it is plugged in to the Front USB port the computer reboots, but it doesn't reboot if it is plugged in to an external USB hub. Unfortunately, I won't be seeing him until next Wednesday. If I solve the problem I will let you know. In the meantime I will keep checking this thread to see if someone else comes up with the answer before me.

8 more replies
Relevance 61.91%

Ok, we discussed about shutting it down. I figured out maybe it wil be better to shut it down every night just because of the bad electromagnetic stuff that come out of it. So the cable to my monitor burned, so I bought a new one. The lamp on the transformer below or whatever it is is just so bright and the computer is right to my head when I sleep. Can I do some damage to my computer by turning it of AND THAN plugging it off?

Answer:Plugging off computer every night?

As long as you make a proper computer shutdown. Then plugging it off is not an issue but a safety practice. However, QuoteSo the cable to my monitor burned,. Is there any connection to this prior to the plugging off?

14 more replies
Relevance 61.5%

I tried to turn off my computer and it looked like it was going to turn off but then it rebooted itself and there came an error that said "Winlogon.exe error" or something so I thought that is prob. where the problem came from.

I tried it again and the same thing happened. Finally, I had to just hold in the power button to turn it off.

I don't know if it is caused by a virus or what.

Any help is greatly appreciated.

Answer:Winlogon.exe error that restarts my computer when I try to turn it off

WinLogon.exe is the process responsible for managing user logon and logoff.The winlogon.exe file is located in the C:\Windows\System32 folder. In other cases,it can be a malware.

19 more replies
Relevance 61.5%

Im thinking it might be a virus. When I turn it on it says Error: No boot disk has been detected or the disk has failed acrross the screen.

More replies
Relevance 61.5%

When I start my computer this message appears "Failed to initialize Main Window Error HRESULT E_fail has been returned from a call to a COM component".
 I just started and I have no idea what to do about it!

Also, my Microsoft office is not working (all started at the same time) and this message appears when I open MS Word, Excel, etc. and when I click OK,
it closes automatically " Microsoft Office Home and Student 2010 cannot verify the license for this product.  You should repair the Office program by using the Control Panel.  I have tried to repair it and have un-installed and re-installed
Any help is much appreciated!

Answer:Error message appears when I turn on my computer, help please!


I suggest you perform a startup repair to fix this start issue, please refer to this link
For the office issue, here are some workarounds, check if it can help you
And you can get more professional suggestions in this forum
response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you.
does not control these sites and has not tested any software or information found on these sites.

TechNet Community Support

3 more replies
Relevance 61.5%

Hi, I'm so sorry if this question has been asked and answered previously, to be honest, I wouldn't even know where to begin with searching for it in previous posts.

I've never had any problems with my computer in the past, I look after it as well as I know how but have recently been having problems with The Sims 3 (a lot of people are having issues with it). My problems related only to the game play and I had them sorted out and fixed finally. I played today when it crashed on me.

After about an hour of waiting I still could do nothing to get the crashed game off. I had tried all the key commands I know, including the obvious ctrl + alt + del but still it was going nowhere so I switched my computer off at the tower. I know, stupid, but I could see the waiting game was getting me nowhere.

Anyway, now whenever I turn the computer on, it does the initial load, then it takes me to that black screen asking if I want to run it in safe mode or start it as usual and after that screen, it starts to load up windows but stops and takes me to a blue screen. This is the message on the blue screen -
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Disable or uninstall any anti-virus, disk defragmentation or backup utilities. Check your hard drive configuration, and check for any updated ... Read more

Answer:Solved: Huge error - can't turn computer on because of it!

7 more replies
Relevance 61.5%

Ok, am running Windows XP Home, Sp2. I bought a U3 1GB Sandisk USB Drive, installed all my neat little U3 Apps on it while I was at work. Took it home and plugged it into my home computer. Worked Great. Next Day I bring it home, plug it into the same port on my home computer, and after about 20 secs the computer just rebooted. I tried it again on another port, and same result. When I plugged it into my laptop it works fine. It seems to crash when opening the U3 Launchpad on my desktop, but I don't get it. It worked great the day before. I even tried my friends U3 drive, and it also caused my computer to lock up and reboot on its own. Any Suggestions?

Answer:Plugging in U3 Sandisk Causes computer to reboot

Sounds like something got corrupted on the disk. You may have to reformat it and redo the applications. I doubt the Launchpad itself is bad, unless the hardware failed.

3 more replies
Relevance 61.5%

I have recently installed Windows XP home on a friend's Packard Bell machine which had 98 previously. He tells me that he is having problems with USB devices. At the moment he has a wireless logitech mouse, and also plugs and unplugs a digital camera and a flash memory stick thing. The problem arises when he plug in the camera or the flash memory stick, the computer freezes and he has no choice but to switch off using the power button (Ctrl Alt Del doesn't even work). I was thinking of updating the USB controller driver (possible?). Any ideas why this is happening and how to resolve it?Thanks, David.

Answer:Plugging in a USB device freezes the computer


10 more replies
Relevance 61.5%

I'm trying to get my webcam to work on my computer. (it is a USB, logitech clicksmart 510 webcam) But if I plug it in while the computer is running the computer shuts down. Then with it still plugged in the computer will not restart. It only turns on momentarily for about one or two seconds and then turns off. The only way to restart the computer is to unplug the webcam and reset the power supply. I plugged in just the cable and the computer works normally. I tried the webcam on another computer with the same operating system and it works fine.
My computer is running windows 2000 professional, has an asus (model TUSI-M) mainboard with a 1200 mhz celeron processor, 128mb ram, 115 watt power supply. It has four USB slots, two on the mainboard and two on a card. I've tried different USB slots without success but i know they work for other stuff like flashcards etc.

Answer:Plugging in my USB webcam shuts down computer

Hi and welcome. 115 watt power supply? How large is the power supply on the other system where the camera works? What other hardware devices are connected to the problem computer? Sounds like you simply don't have enough power.

1 more replies
Relevance 61.5%

Hi all,My son has had talktalk broadband for a couple of years with no problems until recently,when he started the computer up it crashed and would not restart without crashing, i started it up in safe mode and did a rollback it still crashed,i then restarted and it started up with no problems,i then noticed that the modem had no lights hence no internet, when i plugged the modem back in the computer crashed,it runs fine with the modem unplugged but as soon as i plug it back in it crashes.the modem is a sagem [email protected] 800 e2t, os win xp sp 2any ideas

Answer:Computer crashing when plugging in modem

It appears that the modem has developed a fault, likely to be drawing an excess power when connected to your computer. Try another Modem.

4 more replies
Relevance 61.5%

my computer Packard bell club 700 freezes on plugging any usb device.

if i want to use any usb device, i have to plug it before the system boots up.

i have reformatted my system, but no success

device manager does not show any error in installed drivers

help me pls

More replies
Relevance 61.5%

Hey guys,

I have the strangest of problems. Our family, after being on 56k dialup for years, connected to an ADSL provider, and bought a new computer. Yes, we're finally with the age of technology, hehehe. Anyway, so yesterday we went out and bought our modem. We had to buy a router because we want ADSL on 2 computers. Personally i don't know anything about networking, but i consider myself, not an expert, but atleast fairly knowledgable with computers. So when i got home yesterday with the modem i decided to see how i go installing it all myself, after all it can't be that hard (and it isn't). I expected it to work "out of the box" so to speak.

The problem is, after plugging everything into the modem, etc etc. When i plug the effernet cable into the back of the PC (with the modem router attached on the other end), the computer instantly restarts itself, it's really wierd. It's like someone has switched it off then on again (i mean theres no shutting down or anything). I thought maybe it's supposed to do that, so i let it load up again, but before it can load windows fully, it restarts itself again. This cycle repeats until i take the effernet cable out. Then the next time windows loads up i get one of those "windows has recovered from a serious error: Send report/ Don't send" messages.

I'm really baffled. It's a new computer too (2 weeks old), so there shouldn't be any problems.

- The modem is a ... Read more

Answer:Computer restarts itself when plugging in Router

gointo the bios and make sure wake up on lan isnt on. i could be off but just try it

2 more replies
Relevance 61.5%

Hello everyone

So today I decided to clean up my cluttered wires a bit and I took some usbs out and put them in the back. When I tried to put my speaker in a back USB slot, it struggled to go in so I pushed it a bit harder and it went back in and my PC shut down. And it won't turn back from on. I don't know what to do, I might have to send it for repairs but if anyone could help I'd be very grateful. Specs here. I'm on a phone so I cant copy and paste the specs so I'll paste the link to it instead

Please help me.

Answer:My computer broke after plugging my speaker in. please help.

You did not say whether you removed the usb device and tried again to pw ON. If not, that would be the very first thing I would do.

3 more replies
Relevance 61.5%

Like the title says, my PC freezes when I plug in headphones and sometimes front panel USB devices. I had this problem previously on my old PC build but have upgraded my motherboard, CPU, GPU, case, and power supply since then (basically a new computer) only to have the same problem still... I have rebuilt the computer twice and checked all wires and motherboard to make sure nothing is grounding out. I have also tried different wall outlets in my house to eliminate the possibility of electrical problems from the outlet I was using. Not only am I not able to use my front panel connections, but also my comp runs very choppy after it freezes from plugging in devices and I am forced to restart my comp several times to get it working correctly again. I am in desperate need of some advice, please help me

Answer:Computer freezes when plugging in headphones...

10 more replies
Relevance 61.5%


When I plug in my headphones, the computer will freeze. I can't get it to un-freeze without a forced shut-down.

After I force shutdown the computer, if I just push the power again the computer fans will whirl, it'll start running, etc. then go blank again. The only way to fix this is to unplug the computer and leave it for 10 seconds.

After the computer starts back up, the taskbar will always be messed up; the icons will gather on the right side of the taskbar instead of the left side. I have a script to reset the taskbar and fix this.

The freezing doesn't happen until at least a few hours after I startup my computer. And it always happens when I plug in the headphones.

This problem started happening a week ago. I don't remember making any changes to my computer for the past month.

I updated my audio driver to the lastest, but no luck.

Computer model: acer 5100 laptop
Sound drivers:

HJT Log:
Logfile of HijackThis v1.99.1
Scan saved at 5:40:14 PM, on 2/24/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)

Running processes:
C:\Acer\Empowering Technology\ePower\ePow... Read more

More replies
Relevance 61.5%

Hi everyone,
Recently, ive noticed that my laptop (Amilo L7320GW) keeps on crashing (i.e. it freezes or blue screen appears) when i plug/inplug my speakers (labtec pulse 285) into my laptop socket (green socket) and in cases when I interchange between speakers and headphones. I have had this configuration (all latest drivers from manufacturer website) for a year and no problems until now.

I would be grateful if anyone could help me on this issue

P Singh

P.S. I have windows xp pro service pack 3

Answer:Computer crashes on plugging in speakers

This sounds like a hardware problem, especially a short in the speakers/headphones or the laptop circuit.
Try a different set of gear.

1 more replies
Relevance 61.5%

Hey guys, occasionally, when I plug in my computer, a little spark is made. Is this something I should worry about? Or is it just because the plug is being plugged in upside down as the Schuko plug variant used in Korea allow you to plug in the line pin into neutral and the neutral pin into line? I assume that modern computers have protection against this but just in case, I am asking this as usually sparks in electronics can damage them. Thanks.

Answer:Spark made when plugging in computer

What happens if you turn the switch on the power supply to off first? Most power supplies, if the power supply switch is left on or ones that do not have a switch, when plugged in can draw a small arc. Its nothing to be concerned about, as many electronic/electric items will do that - it starts to draw current as soon as its plugged in.

On a PC, if the power supply power switch is on, the power supply is working to some degree.

9 more replies
Relevance 61.5%


I have this weird issue where my notebook starts to stutter after coming out of hibernate whenever the power is plugged in. The mouse doesn't move, the audio goes out, videos stop, and sometimes I get a black screen that disappears in ten seconds. Sometimes after the black screen I get a message saying my video driver recovered. I am running a nVidia 8600M GT with up-to-date drivers. The problems usually resolve if I restart but it's really irritating that I can't get out of hibernate without this stuttering. Switching back to Vista also fixes it. I've tried reinstalling drivers and reformatting with a clean install of Windows 7 neither of which helped. I didn't have this problem with Vista although I had another power issue in Vista (which I still have with 7) where if I put my computer into hibernate with the power plugged in, the computer wouldn't start again until I unplug it and take out the battery.

Would be great if someone could give me an idea of what's going on. Thanks!


Answer:Plugging in notebook computer causes stuttering

Did it just start doing this recently?
If so then you could try doing a system restore to an earlier time and see if that helps.

5 more replies
Relevance 61.5%

Hello, everyone!

I would like to request for assistance regarding the stated problem above. Whenever I plug-in my flash drive into the front USB port of my CPU casing, my computer suddenly stops responding to the point that you cannot do anything without pressing the RESTART button. Then, after restart, it will load the Windows very, very slow. The firewall stops wprking, the antivirus cannot start properly and even any application I run will not run. I tried the SFC /SCANNOW thrice after restarting but no problem was found. To restore to normal speed, I need to restart the PC to almost twice or thrice and then wait a few minutes after showing the Desktop. After that, the PC runs smoothly. The flash drive that I plugged in is working properly, I tested it to another PC and no problem was encountered. For now, I do not use the USB ports of my PC to avoid that annoying freezing.

I suspected the USB port is the culprit, maybe have problem in connection or something. I am planning to buy a new casing but if it is not the problem, I may not buy a new one. So, please, hep me with this so that I can save money. ANY help & suggestion would be greatly appreciated!
Thank you in advance, SevenForums guys!

Answer:Computer Freezes after Plugging In USB Device

If its rebooting very slow; and it freezes; it sounds to me like there could be a bunch of malware; spyware; and or adware in your system causing that. As that stuff will slow down windows a lot!. I would download, install, and run the following programs from the links below and see what they come up with:

Downloading AdwCleaner

SUPERAntiSpyware - Downloading File

Also; one last thing: after you run all those programs; do a disk defrag and let it run and that should speed things up a bit as well hopefully.

9 more replies
Relevance 61.09%

OK here it goes,

I was having problems with the notorious Blue screen of death (BSOD) out of nowhere and i had someone look at my computer and he diagnosed that it could be something wrong with my video card or direct x. my video card stability test benchmark was at 67 when with the card i have it should be between 58-132 and at 100 while running a game such as doom 3. so as i was using the computer frequently to fix this problem it would come up with this exact BSOD error message


A Problem has been detected and windows shut down to prevent damage to your computer.


Check to make sure any new hardware or software is properly installed. If this is a new installaion, ask your hardware of software manufacturer for any windows updates.

If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory ooptions such as caching or shadowing. If you need to use safe mode to remove or disable compenents, restart press F8 to select advanced startup options.

Technical information
*** STOP: 0x0000000A (0X447A3F8B,0X00000002,0X00000000, 0X806E90D7)

that is the exact BSOD message..

so as anyone would id restart my computer and most times it would get on to the desktop and while loading everything up it would either get half way done or all the way done and randomly go to that BSOD message but now when i turn my computer on there is no video feed to the monitor it says no signal..

but on the occasion that iwould g... Read more

Answer:Solved: BSOD error now no video when i turn computer on

6 more replies
Relevance 61.09%

I recently turned on my DELL laptop with Windows XP and I the boot menu appeared. I pressed normal startup. Nothing happened and eventually I got a blue stop error screen with "STOP: 0x0000007B (0xF7B08528, 0xc0000034, 0x00000000, 0x00000000)". I turned the computer off and back on and tried Safe Mode. The blue screen appeared again. I shut down, tried Last Working Settings mode. Blue screen again. Same with Safe + Command Prompt, and Safe + Networking. If I can't turn on my computer to fix it, what am I supposed to do? I went into setup with f2 and there was nothing there. Tried running system tests and didn't find anything useful.

What else should I try? How will I fix this without logging on? Is there a way to fix this that is not drastic (like starting computer over from scratch, or backing up all files)? What should I do?

Please advise.

Answer:Stop Error: 0x0000007B (Can't turn my computer on in any mode) HELP!

On a different computer running XP, format a floppy and copy CONFIG.SYS and AUTOEXEC.BAT to it. They're both in the root of C:. Stick the floppy in the computer that you're having problems with and go into the BIOS and set the boot order to floppy first.

If you don't have another computer on XP, you could try using NTFS4DOS and choose the chkdsk option after booting from this.

2 more replies
Relevance 61.09%

I get this error message whenever i start up my computer or restart it. Is this a serious issue? if soo how do i fix it.
(see attachment)

Answer:Error message everytime i turn on/restart onto computer

Might be serious. Something is trying to install itself.

Have you recently tried to install any software ?

If not, I'd wonder if you have some malware trying to do something.

4 more replies
Relevance 61.09%

Every time I turn on my computer a message appears saying that Windows couldn't find aiasfacoafiasksf.vbs.
I searched on the internet and it is probably a virus caught from a pen drive.
How can i clean my computer and the infected pen drive?
DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 9.0.8112.16476  BrowserJavaVersion: 10.51.2
Run by CASA at 14:50:24 on 2014-09-04
#Option MBR scan  is disabled.
Microsoft Windows 7 Home Premium   6.1.7600.0.1252.55.1046.18.2045.892 [GMT -3:00]
AV: avast! Antivirus *Enabled/Outdated* {C37D8F93-0602-E43C-40AA-47DAD597F308}
SP: avast! Antivirus *Enabled/Outdated* {781C6E77-2038-EBB2-7A1A-7CA8AE10B9B5}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ================
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\TeamViewer\Version8\TeamViewer_Service.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microso... Read more

Answer:Black screen error every time i turn on the computer

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===--RogueKiller--Download & SAVE to your Desktop For 32bit system or For 64bit system Quit all programs that you may have started.Please disconnect any USB or external drives from the computer before you run this scan!For Vista or Windows 7, right-click and select "Run as Administrator to start"For Windows XP, double-click to start.Wait until Prescan has finished ...Then Click on "Scan" buttonWait until the Status box shows "Scan Finished"click on "delete"Wait until the Status box shows "Deleting Finished"Click on "Report" and copy/paste the content of the Notepad into your next reply.The log should be found in RKreport[1].txt on your DesktopExit/Close RogueKiller+=======Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the report will be removed.If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the proc... Read more

2 more replies
Relevance 60.68%

Ok so here's the deal. I just plugged my PSP into my desktop and suddenly all of my peripherals stopped working. I took the psp out out and restarted my machine, but it would not power back on.

Heres what i've done so far:

-unplugged everything; reset the bios battery;turned the psu on and off

-unplugged /replugged in all the important power plugs for the machine

-reset the 6-way that i plug my pc into

I have attached this psp to this machine before with no problems. After doing the steps above, I am ****ing clueless as to what could be going on. also, my mobo power light is green(implying that power is being run to the machine)

any ideas fellas?

More replies
Relevance 60.68%

I was wondering, I'm very OCD and I like to keep my computer clean of any unwanted files.
When you plug in a USB does it save any files/hidden files to your computer HDD?

When you clean all/format a USB does it save any backups or anything to your computer HDD?

I'm just quite autistic and I want to know what happends when you plug USBs in

Answer:Does Plugging in a USB save any hidden files to your computer HDD?

Connecting a virus-free USB drive does not harm your hard drive although Windows will most likely install a driver for it.

That said, a virus-infected USB drive could infect your computer so only use USB drives that you know to be clean or come from a reliable source.

If you format a USB drive you will lose anything on it that you haven't backed up first. It does not have any effect on your hard drive.

In view of your disability I can understand your concerns, but try not to worry too much.

One thing I will say about USB drives, be careful when you disconnect them as you can easily corrupt data on them if it is done incorrectly.

Either disconnect when your computer is switched off, or right-click the drive first then choose Eject. This lets Windows unmount the drive so that you can safely remove it.

4 more replies
Relevance 60.68%

My Logitech G500s mouse suddenly slows down and acts sluggishly when I connect my iphone to my computer (via USB cable). I am on Windows 8.1. My Logitech setpoint driver version is 5.50.98. I try to up the sensitivity by pressing a button in my mouse but the feel is just not the same (very different). It becomes fast again but the feel is just not right. I tried updating drives without success.

The thing is, this also happens in my computer office (windows 10, logitech G5, updated setpoint driver, i7, asus mboard 16gb ram, etc). Not only that but it also happens in my parent's computer.

When I remove the iphone from the computer, it doesn't go back to making my mouse fast again. I need to reboot the computer for me to get the original feel of my mouse back.

This makes me not like to plug in my iphone for charging whenever i play games because it messes up the "feel"of the mouse (having a somewhat different speed and sluggishness which I can't fix with the mouse settings. It's just not the same).

Anyone knows how I can solve this?

More replies
Relevance 60.68%

I have a gateway laptop with windows vista. Sometimes when I plug in my printer a USB port the computer crashes. Then I have to take out the battery and put it back in to start it up again. It seems to do this more when I have my wireless mouse plugged in but still does it when no other devices are in use. Most of the posts I've seen are crash and automatic reboot. Not me! Any ideas?

Answer:Computer crashes when plugging in printer with no reboot

Sounds like drivers. particularly USB but it could also be motherboard USB controller drivers as well. Do you get Blue Screens? Do you have the latest drivers from Gateway installed for your particular model? Do you have Vista's latest Service Pack and drivers updated?

If not do so.

3 more replies
Relevance 60.68%

USB drives freezing server
Server 2003 OS

I'm setting up a backup solution for one of my clients and am having problems. When we plug in an external USB hard drive, things get all wacky. I can open some programs but not others, can't reboot, and lose some functionality of the OS. Eventually I have to hard reboot in order to get it back up and running. Many new external USB hard drives create an extra "virtual CD drive" when you plug them in. I first figured that this was incompatible with Server 2003 but when I tried some older WD USB drives, I realized differently.

Some external USB drives work fine and some don't. Those that do work: I plug in the drive, it's recognized in Windows Explorer and the Disk Management utility. I can safely remove tham as well. Those that don't work: I lose OS functionality, can't see it in Windows Explorer, and can't reboot. (All of the drives are tested and working on other computers.)

I removed all the utilities that install with the newer HDs, and went into the registery and cleaned out all the remnants as well. There are no errors in the Event Log. I have tried different ports. Each drive that works, consistently works. Each drive that doesn't work, consistently doesnt work.

Tomorrow I'm going to run all the Windows Critical Updates and update the BIOS.

Any ideas???

Answer:Computer locks when plugging in external USB drive

Is it possible to test some of the faulty drives inside the server? As in install them using an internal connection?

How old is the server?

11 more replies
Relevance 60.68%

I have two different PCs One I built myself a p4 2.8 775
nothing special on it and a brand new dell out of box about 2 days ago that was just setup.

Both have the problem when you plug anything USb in to them
it restarts the PC or shuts them down.

I have been looking and most sites say its a power issue but I dont see how a brand new dell machine would have a power issue with the usb.

I could turn off usb legacy support if that will help but I am not sure it will.

The new one also does it when plugging in the speaker jack to so I thought it might be a static issue but I didnt know if that would cause it to restart.

Any suggestions would be appreciated.

Answer:Plugging in USB device reboots/Shutsdown computer

Is this just one USB device we're talking about?

What else do you have on the same power circuit as these PCs? Can you try running one of the pcs on a different circuit?

6 more replies
Relevance 60.68%

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q8300 @ 2.50GHz, x64 Family 6 Model 23 Stepping 10
Processor Count: 4
RAM: 2038 Mb
Graphics Card: Intel(R) G33/G31 Express Chipset Family, 256 Mb
Hard Drives: C: Total - 300002 MB, Free - 237290 MB; D: Total - 176934 MB, Free - 120082 MB; G: Total - 476937 MB, Free - 33244 MB;
Motherboard: ECS, G31T-M7
Antivirus: Microsoft Security Essentials, Updated and Enabled

When ever I plug either my phone or a memory stick in to a USB port the whole computer freezes and the only way to out of this is is to remove the device and reboot the system. Previously I have used both phones and USB memory sticks without a problem. The only notable difference I have on my system is that I downloaded Yahoo Dropbox.
I have also noted that one of the two USB ports on the front of my computer is no longer operable as when trying to plug in the usb jack it does not insert fully.
All advice would be most useful but please keep it simple!!!!!!!

Answer:Computer Freezes when plugging any item into USB ports

sounds like the front ports are damage

try using a self powered hub,plugged into one of the rear ports and unplug the cable for the front ports from the m/board,and see if it still freezes

3 more replies
Relevance 60.27%

OK, I was having some Adware and virus issues so I got help with those here, but in the process, it looks like I did something pretty screwy.

If I shut down from the start button it only restarts the computer. If I try to open it up in safe mode via msconfig from run, it just restarts the computer in normal mode. If I try F8, same thing.

I get a "your system has recovered from a seriour error" every time the computer restarts. When I dig for details on the error, this is what it says:


Here is the link to the last thread which will give you an idea of what I've been doing to my computer. Maybe something will stand out that will explain what I did wrong.

P.S. I didn't notice any problems until I downloaded the Filseclab Personal Firewall Professional Edition; could that be what did me in?

Answer:Solved: Computer won't turn off or go in safe mode + critical error

You should post this information in your original thread since it's not solved yet.

3 more replies
Relevance 60.27%


Every time I turn on my computer, an error message says something like:

"C:\WINDOWS\system32\scfyea.dll can't be run, rejected"
(It is in chinese, so i don't know how to translate it completely >.<)

And I have to click "Ok" for my computer to keep loading all the other things before I can do anything.

I got no idea what is that, if it is a virus or who knows.

What can I do to get rid of that? Or to repair what is damaged if so?

Thanks in advance.


Answer:Solved: Error each time I turn on my computer - system32\scfyea.dll

16 more replies
Relevance 59.86%

Hi, I am going to clean up my cousin's computer. It is slow as molasses and I am guessing that it is infected bigtime. I wanna plug my external hard drive into the computer so I can backup all the files they want off the computer. I am just wondering if my external hard drive is vulnerable to viruses when I do this? I am going to try to do a Factory Restore. If that doesn't work for some reason I will do a complete reformat. Also it takes forever and I mean forever to get to things on that computer. Is there a faster way to get files onto my external hard drive before I do a Factory Restore? Also if I do a Factory Restore instead of a reformat will all the viruses be gone? Thanks.

More replies
Relevance 59.86%

Ok, I've already ran all the things to not be infected with a virus. What I did in order, removed the drive scanned with nod32, reinserted the drive, ran in safemode networking: spybot, malwarebytes, removed bad files, ran smitfraudfix, then combofix, unchecked things from msconfig, used hijackthis to remove bad things. Rebooted to regular windows, and cant get on the net. The system still responds but its almost like its having issues getting an ip or something. I also tried winsock fix, but it hangs also. Ive had this problem on two seperate computers. What I believe it to be is some registry problem or permission change by the previous viruses i removed. Please dont give me the usual virus scans etc routine. I've been doing this awhile I know how to get rid of viruses. This is separate issue, please help or point me in the right direction. I also had an issue installing avg with the error code 0x80070005, but i solved this by deleting the two DENYs in permissions. Do you think this is a similar issue but a different permission? Its not also a bad NIC card or anything like that because i used a USB nic and same thing, and also i am unable to do a system restore, yes the service is running, but it wont restore. Any help with this?

Answer:Computer Stops responding after plugging in ethernet cable

btw the other computer that had this internet issue, had the same error code when trying to install avg. some how it has to be related

2 more replies
Relevance 59.86%

My laptop recently crashed and it is not possible to install an operating system onto it without re-formatting (Believe me i've tried everything possible). Is it possible to plug the laptop hard disk drive into my main computer and retrieve the data from it this way? Or would it blow the drive? What do I need to do in order to plug it in and retrieve the data? I have no idea how to do this, so I have turned to you guys. Please help, I will not proceed until I get a reply, I'm really scared lol.

Cheers guys,

Answer:Plugging crashed laptop hard disk into computer?

Hi. You can't do that, sorry...laptops hard drives and Desktop's are different. Do you mean that you don't have an Operating System installed or it's not working/corrupt? What do you mean by crashed? It won't boot? Please, be more specific.

1 more replies
Relevance 59.86%

Need some advice! On a three y/o computer I just installed a new video card GeForce 6600, 128 MB DDR in AGP slot. The second I plug in the computer a high pitched whine emits from the motherboard, not sure where from. I have not even turned the computer on and afraid to fry anything.

System Info:

Abit KR7A Motherboard
Athlon XP 2100 CPU
512 RAM
Old video card was Geforce Ti 4200 (new as above)
80 GB hard drive

Any help would be greatly appreciated!


Answer:Solved: High pitched whine when plugging in computer

13 more replies
Relevance 59.86%

Well my computer (gateway gt5662) has been working great the past 2 years but all went down 3 days ago i turned off my computer (Doing a normal shutdown) unplugged the cables and all the others and left to goto my dads house so me and my friend were bringing all the parts to my dads car when we got to his house i plugged it in straight away fans started blowing i was all like wtf... and the blue power button was not lighting up about 300 unplugs and replugs it lit up then crashed about 20 more clicks turned on i went into bios eveyrthing seemed normal i just said to put on fail safe i did that my comp finally turns on then about 3hrs later it dies again.... I've seen lots of people with this problem i just don't fell like buying a new comp when there could be an easy fix
Thanks Slipknotic

Answer:Computer Auto turns on when plugging in the power cord

It might be the power supply, a lot of the Gateway and eMachine computers have problematic power supplies. See if you can borrow a power supply, say from anther computer, and try it.

3 more replies
Relevance 59.86%

Hi All! Been a while since I've posted, but sitting here reading other's posts, I almost forgot why I logged in!

I have a weird problem with my computer.....a little background:
I didn't turn the computer on for a LONG time....perhaps a year, so one day, I decided to boot it up and it won't boot past the post! So I replaced the MB battery, checked the power supply, replaced the memory...and it booted. But then, I turn it off, and it won't boot again...same problem with it not booting past the mem. post. So being that it was an old computer, I figured I'd just build myself a new machine and use the hard drive as a slave. There are programs on the drive that I want to use that I cannot replace! Well, I tried doing that, but the new computer won't see the won't even boot with it plugged in. So....

I take the hard drive to another machine that I know works fine, and it boots. Problem I thought. I turn it off, and try and turn it back beeps, no post....nothing. So I tried changing the power supply, and plug all back in, and it boots. Turn it off, nothing. Long story short, if I unplug the motherboard power cord from the board, and plug it back in, it boots, but if I turn it off, I have to repeat the motherboard plug thing to get it to boot again. I have had the drive checked for viruses, and it's clean.
I have to admit, I am stumped! Any ideas? Any suggestions would be greatly appreciat... Read more

Answer:Computer won't boot without unplugging and plugging motherboard power

6 more replies
Relevance 59.86%

Hi, I am going to clean up my cousin's computer. It is slow as molasses and I am guessing that it is infected bigtime. I wanna plug my external hard drive into the computer so I can backup all the files they want off the computer. I am just wondering if my external hard drive is vulnerable to viruses when I do this? I am going to do a Factory Restore. Also it takes forever and I mean forever to get to things on that computer. Is there a faster way to get files onto my external hard drive before I do a Factory Restore? Also if I do a Factory Restore instead of a reformat will all the viruses be gone? Thanks.

Answer:Plugging External Hard drive into an infected computer!!!!

9 more replies
Relevance 59.86%

My laptop recently crashed and it is not possible to install an operating system onto it without re-formatting (Believe me i've tried everything possible). Is it possible to plug the laptop hard disk drive into my main computer and retrieve the data from it this way? Or would it blow the drive? What do I need to do in order to plug it in and retrieve the data? I have no idea how to do this, so I have turned to you guys. Please help, I will not proceed until I get a reply, I'm really scared lol.
Cheers guys,

Answer:Plugging crashed laptop hard disk into computer?

8 more replies
Relevance 59.45%

OK this is my story,
First I spilled pop on my lap top. nothing worked stay on for 20 sec then turn off. Took it apart cleaned it off with denatured alcohol and distilled water. let it dry for a few days. Now it only works in saafe mode. But it works more than before. I have no battery in. Only using power cord at first. I turned it on and a choice of regular start or safe mode or safe mode with networking, If I pick regular then it only booths as far as it plays a little tune the microsoft shows on bottom of screen. that is how far it gets. I turn it off if I turn it back on same thing happens. But if I unplug power cord from computer and plug it back in turn on computer then the safe mode screen choice come up. If I pick safe mode then OS vista come up on the screen. If I put the battery in nothing comes up not even a choice of safe mode.I did a restore didn't seem to change anything. I have read a few things like the bad ram I changed ram same, I read a bad cpu and heat sink. I took off heat sink and put on new thermo paste. now out of ideas. ny other ideas out there. I is a aspire 5610Z laptop.

More replies
Relevance 58.63%

When I plug a power cord in, the power light instantly (almost) lights up, whether or not I've pressed anything to try powering it up. When I DO press the power button, nothing changes. Nothing sounds like it's running at all. Someone suggested moving the RAM around, so I placed it in a different slot, but that didn't change anything. This was a frankensteined computer that was given to me, so I can't even really provide much in the way of specs. It's an IBM ThinkCentre S50 (shell anyway), but appears to be loaded with a 40GB Seagate HDD, Intel P4, 512MB RAM, and an AcBel power supply. In case this matters, and I don't know enough to know or what I would do about it, but there are a few open plugs for power. The motherboard has a couple plugs running into it, but one still open. The HDD has two empty plugs, but one plugged into it. I would have no idea how to play around with the power supply. Not to say that's the problem. Thanks for any help.

Answer:Computer shows power light upon plugging in, but no boot, noise, or any startup

It could be the power supply (officially called a "PSU" or Power Supply Unit) that's faulty and needs repalcing, but you were right not to go messing with it as even a faulty one can give you a nasty shock from the power that's stored up inside it. I've worked on fixing & upgrading computers for many years, yet even I draw the line at changing a PSU. I let my local PC shop do it for safety reasons, plus I believe in supporting little independant PC shops whenever possible.

2 more replies
Relevance 58.63%

I use my laptop for school and, by keeping it on power saving mode, usually get through two school days without charging my laptop. Ever since I've downloaded Windows 10, (1) my computer doesn't shut off all the way when I close it, which drains the battery, and (2) every time I charge it, it turns off the power saving mode, which is really annoying. This is especially annoying when I don't notice it isn't on and my battery drains even faster. Is there any reason it won't turn off? Is there a setting I can use to keep the power saving mode on at all times?

Answer:Why won't my computer turn off all the way and why can't my computer stay on power saving mode?

Your system might have a virus, try to scan using Malwarebytes, Superspyware , Trojan-Killer. Restart your system then try to download Hitman Pro then Run it. Then optimize your system using Ccleaner. Hope this would help.

3 more replies
Relevance 58.22%



Go to Solution.

Answer:I have windows 7 I turn on computer I get this me...

laptop model?

3 more replies
Relevance 58.22%

Computer won't shut down after clicking "turn off"

Answer:Windows XP Computer won't TURN OFF

So what does it do? Can you do anything?

6 more replies
Relevance 58.22%

bypass power on password on my hp550

Answer:can not turn computer on to windows

Contact HP Support and prepare to prove Ownership...

2 more replies
Relevance 58.22%

Hi i have recently installed xp 64bit edition evaluation on my computer. It installed fine but when it finished installing my computer restarted and the xp 64bit boot screen came up fine and loaded, but after that my screen just turns off but my computer stays on. I am using my primary xp 32bit which came with my computer which still works fine. Can you help?Thanks

More replies
Relevance 58.22%

Ok well, my computer is pretty old, but its not THAT old, it has always worked very well, and all of a sudden one day it froze and i tried turning it off but when i went to press the power button it wouldnt turn off, no matter how many times i pressed the power button. so i had to turn off the power switch in the back of the computer. it did this consistently so i decided to format my computer and delete the partition stuff like that, but it still did it, and i even virus checked and there were no viruses.

my computer freezes out of nowhere at random spots (startup, windows, my desktop, etc) and when i try to turn it off the power button doesnt work so i have to turn it off by turning off the switch at the back of the computer, please help me, i don't know whats going on!

Answer:URGENT PROBLEM: Computer freezes, but can not turn computer off

Try holding the power switch in for at least 4 seconds. There is a entry in BIOS for instant off and 4 second delay. Yours is probably set to 4 seconds. Delay is good as it prevents accidential power offs from hitting the switch by mistake.

If you are hiolding the switch in and it isn't powering down there are two possibilties. Switch is defective or connector has came off the header.

8 more replies
Relevance 58.22%

First of, my monitor exhibited signs of flickering during start-up, but only minor ones and would just stop at the 'Welcome' screen of windows so I didn't give it much thought. Iv'e been using it with the cpu the same time I bought the monitor.

But after some time, the flickering got worse. It went from 1-2 second interval flickers to a whole 10 seconds of blackness before it showed anything.

Now,Iv'e got a new cpu but still using the old monitor. After a day or so, the monitor exhibited the first symptoms of my first cpu, so I just dismissed it. But after a week, It got a hell worse, before I even start-up my computer, the monitor doesn't show Analog/Digital at the top-left corner of the screen. PLUS my cpu keeps restarting after I pushed the ON button after 10 seconds or so.

My question, Is the monitor responsible for the restart and what could be the reason for the flickering?

Thanks for a fast reply.

Answer:My Computer monitor doesn't show anything when I turn my computer on.

Quote: Originally Posted by pokeman5

First of, my monitor exhibited signs of flickering during start-up, but only minor ones and would just stop at the 'Welcome' screen of windows so I didn't give it much thought. Iv'e been using it with the cpu the same time I bought the monitor.

My question, Is the monitor responsible for the restart and what could be the reason for the flickering?

Thanks for a fast reply.

Welcome Pokeman5 to the windows 7 forums.

The graphics card might be your culprit. Please update your system configuration settings under user cp so that others can maybe help you.
Usually the monitor won't stop your machine from booting. The graphic card most likely be the cause.

There is also the possibility that your power supply could be defective or going bad. Lots of possibilities.


3 more replies
Relevance 58.22%

New computer keeps blue screening during or after my computer goes to sleep. Was told to upload this, and also it says part of the reason is in the Minidump folder or the Temp folder.

Answer:BSOD after I turn Computer NEW Computer on, or whilst sleeping

Quote: Originally Posted by TheRealDanny

New computer keeps blue screening during or after my computer goes to sleep. Was told to upload this, and also it says part of the reason is in the Minidump folder or the Temp folder.

Hi TheRealDanny.

The crash dump (a Stop 0x3B one) is not saying anything in detail about the probable cause of the BSOD).

Test your RAM modules for possible errors. How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.
If it does not show any error, enable Driver Verifier to monitor the drivers. Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.


If yo... Read more

9 more replies
Relevance 58.22%

Had problem message on Microsoft edge that computer could be corrupted.  Now can't turn on computer even though power is going to it. What can I do

Answer:Microsoft edge crashed my computer and I can turn computer o...

Hi Method 1:Run the apps troubleshooter and check if it helps with the issue. Refer to the following article and run the Apps troubleshooter:Run the troubleshooter for Windows apps If the issue still exists, try the next method. Method 2:Try to run a System File Checker (SFC) scan to check for any file corruption. SFC scan will scan for corrupt system files on the computer and repair them.Press Windows key + X, click Command Prompt (Admin).In the Command Prompt, type the following command, and then press ENTER:sfc /scannowIf the issue still exists, try the next method. Method 3:You may check the same issue with the new user account. Try these steps to create a new user account and check if it fixes the issue. Refer to the steps below to create a new User Account:Go to Settings.Choose Accounts and then select Other User Accounts towards the left.Select Add an Account.Enter a user name and hit Next.Click on Finish.Sign out from the current Account and Log into the new account.Check if issue persists. 

1 more replies
Relevance 58.22%

so recently i took everything out of my computer to clean it..i put eveything back where it was but when i turned it on its starts making beeping sounds and the screen stays black.. fans and power run but dont know whats the problem.

i also recorded a video of how its sounds like:
so please help/B]

Answer:Solved: computer beeping sounds when i turn on computer

There are three possibilities here, all related to your memory.

1) You have forgotten to fit your memory back in.
2) Your memory isn't properly seated in its slot(s)
3) You have killed your memory because of not following antistatic procedures.

I'm suspecting it is either 2 or 3.

1 more replies
Relevance 58.22%

As the title said, my computer freezes during games. When it freezes the screen just stop at the last frame (so no black screen or anything like that) and I can hear the game for about a second before it turns to a low clicking sound. At which point I have to manually shut down the computer and restart it. Nothing else works. Then I get the usual question of how I want to start the computer, I always pick &#8220;start normally&#8221; and it&#8217;s like it never happened.

I think it&#8217;s because the GPU is overheating, because that&#8217;s the only component that&#8217;s really hot. When I check the temp while playing it&#8217;s usually building up to about 60C (24-30C on idle) and stays around that number. And it fells really hot when I touch it after it&#8217;s happened. The only problem with that theory is that I can play every game out there usually on the best setting (haven&#8217;t tried every powerful game out there) and not a single problem with lag or such. Then again, I&#8217;ve never had that problem with MW3, and the temp stays around 50C on that. Not to say that the GPU is really that great. It&#8217;s average at best, but I&#8217;m not a hardcore gamer or anything so figured I didn&#8217;t need the best.
I built the computer myself in June 2011. And it went fine without any problems until maybe 6 months ago, not really sure when it happened.

Here&#8217;s what I&#8217;ve done so far
I&#8217;ve... Read more

More replies
Relevance 57.81%

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:08:40 PM, on 14/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Program Files\QuickTime\QTTask.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\PowerISO\PWRISOVM.EXE
... Read more

Answer:Windows Explorer, My Computer, System Restore and Internet Explorer don't work

Nevermind! My friend sent me a malware cleaner called "Malwarebytes' Anti-Malware" which cleared the problem right out. :D

2 more replies
Relevance 57.81%

When I turn on my computer from scratch and open programs they appear in a resized window when I have been using them full screen. Why? Also finding Work Offline ticked when I start computer despite the fact that I hven't done it.

Answer:Windows resized when I turn on computer

maybe time to run your security programs.The first page you open,Drag it to the size that you want and close it by using the red X then reopen it and see if it is then the full page.

2 more replies
Relevance 57.81%

So I've been having this problem with my computer for a couple of weeks now.
After I choose to shutdown my computer , windows does it as usual and is very quick at it since I have an SSD, however after the shutdown screen disappears and my monitor turns off, the fans are still spinning and the motherboard makes some noises (not beeping) as if it's going to power on or off.
It eventually shuts down after 25 to 30 seconds which is weird in a way since everyone in the internet that had the same issue says that they have to hold the power button in order to turn the pc off since it won't by itself.
From the suggestions that I found in the internet I tried them all, updating my BIOS, leaving my computer unplugged for 2 hours and without the CMOS battery, installed the new Windows Creator Fall update today, updated all the drivers on my computer, ran CCleaner to fix registry errors but nothing fixed it for me.

My computer specs are the following :
CPU - Intel Core i5 7500
GPU - Asus Strix 1060
RAM - 12 GB DDR4
Motherboard - Asus Z170 Pro Gaming
PSU - Aerocool Strike-X 600W
Operating System - Windows 10 Pro 64 Bits

Also since this problem started happening, during the boot after windows has loaded and when it should show the login screen it turns off my monitor for 5 seconds but turns it right back on and it shows me the login screen as usual.

More replies
Relevance 57.81%

Hey yesterday i turned my acer 5102 WLMi laptop off for the night . I woke up to find that it would turn on but after the windows xp loading sign came on ( with the scrolling loading bar) for a few seconds it would shutdown and boot back up and go in an endless loop until the battery was taken out. I need to know how to solve this problem . I'm assuming i will have to re- install windows , but i was wondering if there is any other way.Thank you.

Processor: AMD Turion TL50 1.6ghz dual core

Video Card: ATI radeon xpress 1300

Running windows xp home edition

120gb PATA HDD

1 GB of DDR2 RAM

Answer:Computer will turn on but cannot access windows

At boot hit f8 and choose 'last known working configuration'.If this doent work then your right a Clean install maybe required,Perhaps wait a bit and someone else will post a different option
good luck and keep posting

5 more replies
Relevance 57.81%

When I turn on my computer it goes to the Microsoft page and just starts blinking.

More replies
Relevance 57.81%

It first started when i only started an Ad-ware scan and it said it found a malicious file. Well I came to find out that it messed around with the registry of my windows32 userinit and I was having the problem when I logged on got immediately logged off, a more detailed explanation it goes to the user login i click on my user and it says loading preferences logging in and then shows my desktop background for a good 2 seconds and then starts logging off and saving preferences. I talked to my brother in law and we found out how to fix this but I now ran into a more serious problem. When I was trying to fix it before the call it wouldn't run in any safe mode and the "change to last good config" didn't work either I shut my computer off entered my motherboard setup by pressing the DEL button just to see if i could change any user login things. Now I couldn't find anything and left it how it was no changes and now went to call my brother in law i come back we go to fix the problem from my sisters comp(which i'm on now) and I go back and exit the motherboard setup and it just goes black, i restart it and it won't boot or anything its just black and my monitor isn't even saying anything about no input signal like it does when i first turn it on or off, its like its connected but no data is being started up.

Now sorry for a long story I figured I should be detailed because right now I have no idea what this problem could be because I haven't done anything to cause this. ... Read more

Answer:Windows logon to immediate log off and now my computer won't turn on

So is the computer booting up but you have no video? Try pressing the key you have to press to get into the BIOS that will send a signal to the monitor to display.

1 more replies
Relevance 57.81%

When I turn on my computer it goes to the Microsoft page and just starts blinking.

More replies
Relevance 57.81%

My PC keeps turning itself on if i try putting it to sleep or hibernate. I know this coz i plug in my netbook to my 22" when i'm doing light work to save on electricity (Our power bill went down atleast 25% since i started doing this, 10 months of this and my last netbook was all paid for), so i'm usually sitting next to it when it turns on. There's no cat, no mouse, no power spike, and i've just used a dozen zip ties organizing the cables.

There's no timer in the bios and pressing the powerkey on the keyboard doesn't do anything.

Wake on LAN is enabled for when i need to access it from my phone from another part of the house, but there should be nothing else capable of doing it. As a test i've tried unplugging the network cable and it still turns on.

This doesn't happen when i do a full shutdown so i think it may be windows related. Is there anything else in Windows 7 capable of reactivating itself that i should look into?

Answer:How many ways can Windows turn on a computer?

mouse, keyboard, hotkey, timer, but wake on lan can cause it as well if theres something trying to access the system.. those are the only ways i know of..

11 more replies
Relevance 57.81%

i ran the windows 10 upgrade and now my computer won't turn on. The power comes on but my screen is just blank. The only solution I've seen is to install some recovery cd.. Which I don't have. How can I fix this??!!

More replies
Relevance 57.81%

I recently installed a new MB and processor and when I reinstalled XP, the machine will not shut down when requested to. It acts like it is rebooting when I choose shutdown. I heard a rumor it might be something in the Registry settings. Any clues? Thanks.

Answer:Computer will not turn off when Windows XP shuts down

8 more replies