Computer Support Forum

Unable to start in safe mode

Question: Unable to start in safe mode

Trying to get into safe mode, after selecting it, begins to boot, list comes up on screen but restarts itself.
Any ideas?

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Preferred Solution: Unable to start in safe mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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Answer: Unable to start in safe mode

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Hey guyz,

I am really in a great trouble. I wonder if some one could help me out with this issue.
My os details: Windows XP service pack 2.

My machine is unable to start normally. It always shows me the black screen with mouse pointer on it.
When I restart my machine it shows me the options to start my windows in:
Safe mode
Normal mode
last known good configuration

I am only able to start my windows If I select 'last known good configuration'. With the rest two I again go back to black screen.
I really cant continue my work like this any more.

Can any one give me a good solution for this?


Answer:Unable to start windows XP either in safe mode nor in normal mode

What is the brand and model of your computer, or motherboard, and what sort of Windows operating system disk you you have... OEM, Dell, Gateway, HP, or other recovery disk?
And how old is your system?
You either have a bad infestation, or a defective hard drive, video graphics, or memory module.
We can perhaps help more when we know what you have available.

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I noticed my BitDefender was not running and sent an email to the company.  They sent me back a response that the licensing code was not valid (after two years) and they had disabled the software (without notifying me).  I downloaded AVAST and immediately started having lots of problems such as unable to shut down, screens freezing.  I unstalled, but the problems continued.  I did a system restore back to the installation of AVAST, but stil having problems  I purchased a new BitDefender, but it will not install.  I tried updating Windows Security Essentials, but it will not install.  I think something has hijacked my internet as it does not come on for a few minutes after I start the computer.  I am unable to start in safe mode to try to install that way.  Please help!

Answer:Unable to load antivirus; unable to start in safe mode

Exactly...what AV programs are currently installed on this system?
Installing more than one is a known invitation to unpredictable system problems.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post.

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Computer was running fine, until recently where it will automatically restart once windows has loaded. My guess is that avast! (a virus program) is causing this, as it has happened to me once before on another computer.

avast! ran fine for a while, then the most recent update arrived and seemed to cause my computer to restart, so I had to uninstall avast! through safe mode.

However on this new computer, pressing, tapping, holding F8 during the boot sequence doesn't let me get to safe mode. I can either enter the BIOS, or a small screen with "select boot device" comes up, where my options are FDD, CD ROM or HDD to load first. Which doesn't help me at all.

All I would like to know is suggestions on how to get the computer to boot in safe mode.

Any help would be appreciated.


Windows XP - Service Pack 2
Dual Channel 512Mb Kingston RAM
Pentium 4 3.0GHz 630
Asus P5GDC-V Deluxe Mobo
Asus 128Mb 6600GT TD PCIE

Answer:Unable to start in Safe Mode

Hey what's up, I'm new here...

I don't know how much time you have when your desktop is loading but, here's another way:

Start-Run-type msconfig-BOOT.INI tab-Check SAFEBOOT-select Minimal if it isn't already selected.

Just wanted to say, make sure you CPU fan is running. I had 2 cases last year where the CPU fan was clogged with dust, and the other wasn't even plugged in to the motherboard. If your CPU is overheating, your computer can restart while the desktop is loading or at other random points

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Windows XP SP3 - Computer comes up with blue screen, too fast to read and lists options to SafeMode. It seems to work fine in Safe Mode but unable to do Windows Update- Dr FixIt states '1 or more components of Windows Update are not correctly configured'.

malwarebytes came up with various lines connected to files SavingApp.exe (Pup,. Crossfire.SA) and after instructions to delete them amd asked to restart I got message: 'Cannot Quit', although I could then do it manually.

On second scan malware was back and switched off computer when I try to read log.

I have done the scans required but Gmer than not produce a report...
PS - (I am now on a diffferent computer) Although I did not get any warning after unchecking the IAT/EAT Gmer started runnin for quite a lobng time, one file came up, but after some time the computer switched off on its own. it seems that there is avirus that protects itself when you try to trace it....

I downloaded and have tried also to run Secunia Software Inspector and Kaspersky Online Scan and they will not run. kaspersky disppears as soon as I try to install; Secunia just hangs at the beginning.

Gmer brings up a blue creen when it goes through the registry. I ran it box by box, copies the first two; the others up to files and registry came up with a boz saying there were no changes but the registry could never be finished as the blue screen came up: Driver irq not less...

I also tried to scan with Avast anti-root kit. It ran f... Read more

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I am unable to start in Safe mode, will only give Bios setup screen.

All started with black screen and floating "input not supported"

Please help

Answer:unable to start in safe mode

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I tried to start in all safe and normal modes. Recieved same response. Computer keeps recycling to start in safe mode but will not start. Windows come on for a second. I am recievinga a message that new software may have caused the problem and I had recently download a purchased disc for a webcam. I also downloaded same disc to my laptop with no problems. Windows vista is on the laptop.
Problem #2.
I had a problem with the laptop not recognizing my dvdrw drive. I had the drive replaced, it worked once and never again. What can I do?

Answer:unable to start in safe mode

Hi Chercher116,
Boot the sytem with "Last Know Good Configuration" and check.

If that doesn't work boot in command prompt and enter the command "chkdsk C: /f/r" (without quotes " ")

If the Check disk command work for you, than enter the command "sfc /scannow" (Without quotes " "). It might required the Windows XP installation CD.

This should fix. Regarding your DVD RW drive, Check your BIOS ROM to find whether its enable or disable. Also, check whether BIOS detects your DVD drive. If doesn't detects than remove it and check if any pin and other hardware things is damaged. If not, than reconnect while system is on.
Still your DVD drive is not working than call your laptop service provider request for a change of motherboard and DVD drive if its under warranty.

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I am using xp sp2. i have a trojan vundo in my system. symantec pro is detecting and deleting it every time i restart my system. they also have a tool to delete the trojan. but for that i need to start in safe mode. that is when i found out the problem. in safe mode the window will not come up, even after waiting considerable amount of time. so i restarted my system in vga mode and hopefully the window started this time. but the tool did not detect vundo. (i also have avg antispyware in my system)
now my problem how to get back the safe mode. and second i have seen a thread here about vundo.
1. is this trojan causing the safe mode problem or it is something else? there any way to get back safe mode without the trojan being cleaned first.
3. my system has become unexpectedly slow probably due to the trojan.
4.and just few min back there was a warning where my antivirus warned me that the auto protect has been turned off.

Answer:unable to start xp sp2 in safe mode (plz help me)

You said you tried the tool, was it vundofix?, you don't have to start in safemode to run it. Also, if you can boot normal, you might want to try SUPERanitspyware - Also, before you do any of this, go to system properties and turn of System Restore, once clean, you can then turn it back on, if you are using it.

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Hi all, I was looking for information on why windows won't start in safe mode and happend on a post from this site (thread closed though). After reading it, I attempted to follow the instrutions givin about using recovery console. After entering "fixmbr" I recieved a caution message that this could potentually damage the partion and render all partitions inaccessable. "fixboot says it will rewrite a new boot sector. My question is should I continue with "fixmbr" and 'fixboot"? and will this reformat the HDD?
I'm trying despratly NOT to reformat and lose all my info on this HDD.

(long story as to how and why I'm at the point I am)

can anyone help???

Answer:Unable to start in safe mode

First, see Troubleshoot: Windows Won't Recognize Your USB Hard Drive

As to fixing your hard drive... when you say it won't boot into safe mode are you saying the computer fails to boot? or just where during the boot into safe mode process does it fail?

As fixmbr only makes sense if disk failing on bootup.

Fixmbr only rewrites the Master Boot Record. (Corrupt MBRs are often the reason a disk won't boot up). Rewriting the MBR doesn't overwrite your data. (but is still wise to back it all up first)

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I am running Windows 98se and ME on different partitions on my computer, in none of the partitions am I able to restart in safe mode despite having no obvious problems in actually working within the drives. When attempting to start in safe mode I receive the message: D:\WINDOWS\DBLBUFF.sys missing or corrupted files.I have checked the drives and this file is present, I extracted and restored this single system file from but I continue to be locked out of safe mode.Any help appreciated, at the limit of my ability, and I have to write everything down to remember it.Thanks in anticipation, Sue

Answer:Unable to start in safe mode

You could try running sfc on 98 partition (ME hasn't got it) to see if any system files have gone, and put in 98 disc (note, all changed files will show).

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HI I have a dell m1210 which has got the live security platinum virus on it,, I am unable to start the laptop in safe mode to remove it please can you help

Answer:unable to start in safe mode

What happens if you try to start in ordinary mode?

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Issue is similar to recently resolved thread: My link apologize in advance for the length of this post, my aim is to give the pertinent details.Removal of Win7 Internet Security virus, using Malwarebytes' Anti-Malware in safe-mode. Also installed Avast, since no virus protection was present. Upon restarting, after the Windows7 welcome screen, only a black Windows. After waiting several minutes, restarted system with same result. Restarted in safe-mode with networking, launch Avast, I get a message saying, "The Avast program has stopped running or is an inconsistent state" There's a "Fix It" button but the program doesn't seem to be able to "fix" itself when I use the "Fix It" button. I go into Services, and try to restart the Avast service, however I get error msg that service cannot start. I start a full system scan. While scan is running, launch Google Chrome to search for solutions, keep getting redirected to strange websites selling items that have no relation to what I'm searching for. So now we also have the "Google redirect virus"..great!Avast finishes scan, move items into Virus Chest, Avast asks if I would like to do a boot scan and restart the computer? Yes, please. Upon restart, instead of hanging on the black screen, these options appear: Launch Startup Repair or Start Windows Normally. Choosing the Repair option, the system take... Read more

Answer:Windows7 unable to start normally, or in safe mode

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I am having some serious issues which I am 99.99% certain are not malware based.

I have an Asus motherboard (P5N-E SLi) that has a single nVidia 8500GT graphics card on.

I have been running this system without issue for ages now.
However, for some stupid reason I decided to see if there was an update for the graphics card and installed a "game ready" update yesterday. The installation went fine and the system appeared to work ok without issue.

However, today on booting I noticed that the bios splash screen had a load of dots on it (like the resolution was wrong) and the system would not boot up. It would get past the bios screen and then hang with a black screen and moveable cursor, then reboot in a loop.

I decided to go into safe mode and roll back the drivers, which I was apparently able to do (so the system told me).
However, the bios dotted screen is still there, and now I am unable to boot into any of the safe modes or normal mode - all result in a black screen with moveable cursor.
When trying to run into a safe mode all the drivers appear to load,and then it hangs.

I have available the Windows 7 Installation disk, a 32 bit Repair disk and HiRens Boot CD (feb 2013).

My details are:
Asus P5N-E Sli
8gb Ram
nVidia 8500GT
Win 7 Ultimate

I'd appreciate any help getting this back up and running asap.

Answer:Unable to start in safe mode or normal - Win 7

Forgot to mention:
When I get to the black screen with cursor in any of the Safe Modes, if I press shift loads of times it comes up with the Sticky Keys dialogue box. My options are just "Yes" or "No" and whichever I choose doesnt alter the black screen with cursor issue...

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I have an HP laptop, and here are the specs I know:

HP G72 Notebook PC
Intel Core i3 2.4 GHz processor
4 GB ram
Windows 7 Home Premium 64-bit OS

Recently I was streaming a TV show off of and firefox froze. I switched to Internet explorer and began to watch again, but the computer began to make a "dinging" noise occasionally. I then ran a norton anti-virus sweep which turned up only a few cookies.

After this, I watched lectures from my school's class that I had downloaded, and during this time, the computer froze and became unresponsive. I turned it off manually, and it has not been able to restart in normal mode since then. Every time I try to login, after I put in my password, it goes to a blue screen and says "System_Service_Exception" and then it restarts itself.

Occasionally it doesn't even make it to the windows login, and freezes at the "HP" screen in the beginning of startup.

Around the same time that this problem manifested itself, there may have been a new Windows 7 update that my computer was running in the background on its own.

I think the problem may be more related to the windows update than to other issues, but I have tried going to a system restore point (coincidentally, the only point available might be a restore point created by the windows update). I have no other restore points available, but I am able to access my computer in safe mode.

Any help on this issue would be greatly appreciated!
&nb... Read more

Answer:Laptop unable to start outside of safe mode!

More info:

In safe mode, a screen recently popped up about the "unexpected shutdown" and it said there are files that help describe the problem which are as follows


I havent been able to do anything with this information but maybe it will help someone on here with a diagnosis of my issues.

Once again, any help would be greatly appreciated!

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I have a Dell XP400 Desktop PC that I bought probably 5 years ago. I was having problems with my windows freezing and searched and thought I'd better defrag my HD. Tried that, but got a message that said to either do a CHKDSK or SCANDSK. After doing the CHKDSK, it was a read only and so after more searching I discovered I needed to use the command CHKDSK/F instead. I did this and it still didn't help because of some message about the volume.
Trying to start my XP Pro into Safe Mode by pressing F8 and even after continuing to press the button over and over, it didn't help and went to the Welcome screen. Then tried staring it again, but held the button in and it still went onto boot to the Welcome screen. I bought software yesterday called System Suite 11 since it had a defragger on it and it said to uninstall Spy Doctor. I don't have that and searched and still didn't find it. Any help would truly be appreciated.

Answer:Unable to Defrag or start in Safe Mode

One reason for a failure to defrag is shortage of hard disk space - how much do you have?

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I used Malwarebytes to remove a bunch of spyware and other things from a friend's laptop (Windows 7) and now it won't boot up in anything other than plaing safe mode. When you try and start it normally it just freezes on a black screen. Any and all help is appreciated.

Answer:Unable to start computer in other than safe mode.

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully.First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.Perform everything in the correct order. Sometimes one step requires the previous one.If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.Important: To help me reviewing your logs, please post them in code boxes. You can create them by clicking on the <>-symbol on top of the reply window.    HijackThis is not the preferred initial scanning tool in this forum. With today's malware, a more comprehensive set of logs i... Read more

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Ran spyware remover, might have deleted some essential files/settings.

After spyware remover deleted the stuff, none of my desktop icons worked and I couldnt even get into "My Computer".

Tried to start in Safe Mode, Last Known Configuration, and even did a Repair windows install...still will not even start windows.

It goes through the windows login screen, then looks to open some drivers and freezes.

Does anybody have any suggestions?


Answer:Unable to start windows...even in safe mode

boot to xp cd and press R to enter the recovery console. run chkdsk

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Hi there,

I recently bought myself a lovely shiny new 19" widescreen TFT monitor and after plugging into my pc; I went about updating the drivers for my Nvidia GeForce 5600 graphics card to get the best screen resolution for said monitor.

Afterwards, my pc required a reboot which i did only to discover that Windows XP Home can no longer boot up. I can only assume it doesn't like the new drivers i installed for my graphics card. Unfortunately the boot up takes me to the Safe mode options screen and asks me to scroll up or down using the arrow keys to select "safe mode" "safe mode with networking" "last known safe config" and alas my keyboard no longer works...I cannot scroll up or down and windows will not reboot so i am stuck in an unending loop of despair and frustration.

I attempted to reboot windows from my CD but this too requires a "press any key to reboot windows XP from disc" which I cannot do.

I can however enter the "BIOS" menu and the keyboard will work here...but I am unsure how this helps me get back to windows and removing the offending drivers.

Thx in advance!

Answer:Unable To Start Windows Xp In Safe Mode...

I would say this maybe a issue with a USB keyboard or wireless keyboard. Try and find a wired keyboard and attaching that and restart in safe mode and roll back the graphics drivers.

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Unable to start up my machine. NTLDR is missingSpecs of my computer:OS window xpIntel Pentium 4DesktopI've searched and read many many articles and information related to thisproblem, I've also asked and seeked help from many people with some computerknowledge (techs maybe, not sure how much they know), I've got some advises fromthem. I've tried resolving the issue by following all kinds of similarinstructions from those people, some were from forums, some were just foundonline.However, I got "stuck" at some point. I can't even get to safe mode whereWindows Advanced Option would normally shows when I tap F8. I tried copying the3 files I needed (NTDETECT.COM, NTLDR, BOOT.INI) from another XP machine. Got those copied to a floppy disk, screen displays "file cannot be copied onto itself" or " 0 file(s) copied..."I even tried copying them to a CD, didn't work neither, same messages displayed.People suggest me these ways:  1) Safe Mode 2) Safe Mode with Cmd to Sys Restore which is simply a cmd prompt in safe mode 3) Safe Mode with Neworking 4) LKG or Last Known Good ConfigurationWell, I'm "stuck" at the safe mode like I mentioned.  I do not wish to formatt or lose any files any programs or anything I had before I encountered this problem,I've not backed up any files yet. I spent so much time trying to figure out what else I could do in order to helpresolving the problem. It's very bothering that I can't use my own computer likeI al... Read more

Answer:Unable to start up/get to safe mode, NTLDR missing

I'm sure others will be along to advise the same things you have apparently tried without success. (That message about not bering able to copy a file to itself is a little worrisome. Did you try to do this with some sort of command prompt attempt?)What if you could save your files? Are you then able to format the drive and reinstall Windows? You could always boot with a Linux Live CD (free) and then copy the files to a pen drive, across a network, for a file that you have to burn as an ISO and then boot your machine with. It writes nothing to your hard drive to run, but can access your data and save the day!

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I am running Windows XP on a Compaq Presario.
The computer was on overnight but not online.
Suddenly, the following message appeared on a black screen:
"remove disk or other media. Press any key to restart"
No disks are running. Pressing Ctl/Alt/Del gives just briefly the red Compaq screen followed immediately by a black screen and the above message.
Turning off the power and restarting gives the same result but presing F8 repeatedly does not give the Safe Mode menu but the same message over and over.
Thus I am unable to run anything-not AVg, Hijack This, Spybot.
At a complete loss-please hlp

Answer:Complete Hangup Unable to start in Safe mode

Hey there

I have the same problem as the guy above. I went to download a music file and now I have a flashing icon in my toolbar. It flashes between an exclamation mark in a yellow triangle and a sort of metal ball with spikes in it

Can you help please?


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So I'm posting this for a friend of me, her laptop became really slow (10-15 min in loading screen, extremely slow reaction time when finally signed into Windows 8 etc.) But most of the time she couldn't even access Windows and an error came up: 'Critical process died'.
Or some weird errors when she finally managed to access Windows like:
'Framework\mscoreei.dll couldn't be loaded' or 'An write and read on the memory failed'

Basically I told her to try to Start in Safe mode and do a 'chkdsk' and/or ' SFC /scannow' as I thought her hard drive is badly corrupted or the laptop has been infected by a weird virus.
Unfortunately, the system is so slow and full of errors, she couldn't manage to start in safe mode because she can't get to the Settings, CMD or Run.

The next thing I did was trying to boot via a Recovery Drive (On a 8GB USB). But just as I thought, the boot order is on default 'Hard drive first'. You can change that easily by accessing the BIOS but ya... I can't help her to access the BIOS because she can't get into Settings->Troubleshoot->UEFI

Does anyone knows how to get into the BIOS or Safe mode without accessing Windows 8 itself to fix this huge Corruption/error/virus?
She has an ASUS notebook. Maybe some of you guys know a trick to press F2 or something when It's loading


Answer:Unable to access Windows 8 & Can't start in Safe Mode

If you can at least get to the Windows 8 logon screen, then you can start Safe Mode, see the instructions at this link: link

Originally Posted by RyanH

The next thing I did was trying to boot via a Recovery Drive (On a 8GB USB). But just as I thought, the boot order is on default 'Hard drive first'. You can change that easily by accessing the BIOS but ya... I can't help her to access the BIOS because she can't get into Settings->Troubleshoot->UEFI

- You do not need to change the boot order of drives in your computer's UEFI firmware (BIOS).
- Connect your Windows 8 USB flash drive or insert your Windows 8 DVD.
- Restart the computer.
- Press the correct key to enter the boot menu (see this link for help). Or, if you have a Lenovo computer, you can also press the NOVO button when the computer is turned off and then select "Boot Menu".
- Select your USB/DVD from the boot menu.

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Hello All,
I am running Windows 7 RTM on a 1.75Ghz, 3Gb RAM box. Windows 7 was working fine for me, but this morning i just restarted because i thought it was acting slow. It had a proper shut down(I use verbose mode..)But then it never restarted. It just showed the HP logo and stopped.. I am even unable to get into the safe mode box(by pressing F8). I have a windows Xp bootable CD right now... and that doesnt boot either (Yes, I have ensured the booting order is correct.) What could be the cause?
Is it a hardware failure - As in harddisk crash? Because the computer just sits idle!! Strangely, I went to BIOS and did a disk diagnostic test which it passed.. But the harddisk LED didnt blink during the test(It should blink right?)... Please help me, i am really stuck here...

Answer:Windows 7 wont start.. unable to get to safe mode even!

Some kind of bios setting. Check to see the plug and play os is set to yes. If that's not the cause, use "standard optimized default" as the global bios setting and see how it carries on.

Can't hurt to actually update the bios from the motherboard manufacturer's website too.

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I got attacked last night by one of the join our internet security things
it turned off my Norton and malwarebytes the installed several porn icons on my desktop. when I tried to shut down and restart it in safe mode nothing will happen now.
Black screen is all I can get now.

Answer:attacked by virus,unable to even start in safe mode

Can you log in back to the Normal Mode after you restart?

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Hi all,

I have checked other threads for a solution to this problem, but I cannot seem to find one.

Ive got a Dell inspiron 1420 and it currently will not start up. After initializing, it gives me the screen that states that it detected an unusual shut down (which it did initiAlly, the screen froze so I powered it off manually). But now it won't get past this recovery screen. It freezes so that I cannot move to the option to start in safe mode nor will it do anything when I press f8 during start up. It freezes on this screen as well.

I have no idea if I am infected let alone how to check if I can't even get on my computer. I may have some sort of operating info on another forum that I could find.

Any suggestions?? I'm a student and need this computer!!


Answer:Computer freezes at start up; unable to get to safe mode

A re-format as suggested will wipe all your docs, photos etc & it therefore very drastic and is only a last resort so don't try it yet please!

I'm not sure of the solution but, in addition to the alternate boots you've already tried is there a "use last good configuration"? Or some kind of "repair" option? If so, try those in that order.


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I am struggling with a client's Dell Dimension 5150 which has Media Center Edition installed.
Had signs of trouble about 10 days ago, so ran Malwarebytes and removed many items. Unistalled AVG due to the things that got by it and installed Microsoft Security Essetnials. Upgraded RAM to 3GB (was two x512mb, added two x1gb). Had a Canon printer dropping first few characters of emails, so downloaded new drivers and installed - did not fix that problem. Computer was running fine until yesterday, when client informed me he had a strange alert show up near System Tray. He ran Malwarebytes again, and it found some things which he elected to remove. Malwarebytes asked for restart, which he did, but computer hung. After a time, he powered it down. On next boot, he got BSOD & Stop error 50. I removed computer to attempt to resolve, and after imaging hard drive using Acronis True Image, I ran SpinRite 6.0 on the hard drive & it passed. I booted UBCD4Win to check the Malwarebytes logs to see what it had found. It listed RootKit.0Access Trojan:Win32. Using EZ-PCfix, I removed the identified file from startup list, and rebooted. Still STOP 50. I removed the two new pieces of RAM - same error. I put them back in and ran MemTest86 ver 4.0 - all tests pass. Using UBCD4win, I have run CHKDSK with no errors found. Currently I have restored the original image, then booted UBCD4win & used Registry Restore Wizard to restore system to June 4th, which is before any of the above eve... Read more

Answer:BSOD - Stop 50 Win XP MCE - unable to start Windows Safe Mode

How about formatting and re-installing Windows fresh?

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This is so frustrating! I have tried rebooting and starting in safe mode, but either get a Windows Repair window with two choices: 1. Launch Windows Repair or 2. Start Windows normally - of which it won't let me choose and automatically goes into Windwows Repair mode. When I try to cancel, it says you are unable to cancel yet gives you the choice TO cancel. It seems like that is part of the virus as well.

Then I try to reboot again and f8 into safe mode, occasionally I will get a blue screen that says, "Please select boot device" and I am given two choices, both go back to my desktop and you can see the virus taking over (it blinks and changes my desktop colors a bit) then I can do nothing.

I have tried to go into msconfig but won't let me do that either. I have went as far as trying to purchase the stupid software with bogus info but no go. Anyother thoughts?

Answer:Attacked by redirecting virus but unable to start in safe mode

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will ap... Read more

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Relevance 75.85%

Windows XP [32 or 64 no idea] with Zonealarm and Avast.
Whilst surfing I managed to get my computer locked after it shut down and restarted of its own accord.
Within minutes of restarting a full page "Cheshire Police are on to you but if you pay pay us £100 by UKASH we will unfreeze your computer" type of message appears [as if the police would take money like this!!!]
Tried to start in Safe Mode but it just by passes it and goes to my password input page and then starts normally but quickly locks down to Cheshire Police again.
I can press ctrl alt delete but cannot close the page using the box that appears.
I do have access to a laptop.
Thanks in anticipation

Answer:Cheshire Police Hijack unable to start in Safe mode

what is the make and model of the computer? are you pressing f8 to get to safemode?

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Relevance 75.85%

This morning, after resetting my PC, I encountered the blue ': (' error screen. After trying to restore to a previous instance of the PC (there were two dates to choose from), the restore failed and the two dates are no longer available.

I am unable to reset, restore, start in safe mode, etc.

What should I do?

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Relevance 75.03%

I see that I'm one of several people that have been attacked by a trojan that makes their browser bring up the URL "http://" ( few minutes after a Google search.[topic=""]OK, Please Help!, I am infected with pop-ups![/topic] ([topic=""]Series of Strange Pop-ups, Worried that I am infected[/topic] ([topic=""]Infected with popup/under[/topic] ( I GOT INFECTEDI did a Google search for Bleach 380, then I clicked a link (I don't remember which one but it was on the first page probably near the top and I think it said something about "raw"), a "SECURE" PDF opened in the Foxit PDF reader I normally use (it had Javascript enabled which I've now disabled). I tried to close it but apparently something must have gotten through anyway. HOW I TRIED TO FIX ITAt first, I got multiple browser windows opening but after running scans with McAffee (provided by Comcast) and rebooting with last known good configuration everything seemed to be fine. I removed, reinstalled and updated AdAware and Spyb... Read more

Answer:http:// trojan, unable to start in Safe Mode

To enter safe mode you will want to reboot the computer, wait until your motherboard info loads (IE drives, memory etc...) and then begin gently tapping F8 until you get the screen for safe mode. Select safe mode with networking.

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Relevance 72.98%

I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

Answer:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

1 more replies
Relevance 71.75%

My computer was affected by several viruses and I used Combofix to try correct the problem however because I'm not using a legit copy, I used to gain access back into my desktop through safe mode AntiWPA patching but I'm not able to get into Safe Mode anymore.

I try to log in the three safe modes available but it just loads everything and restarts the computer.

When, I'm at the Windows XP normal startup, I get a popup stating:

"Windows Product Activation"

This copy of Windows must be activated with Microsoft before you can log on.
Do you want to activate Windows now?

Yes No"

I don't have a Windows bootable CD for to get into recovery console and I'm not sure if the recovery console will help me to get into the safe mode so I can change the registry or patch the OS again.

Please help, I've got important data that I don't want to lose.

Answer:Unable to boot in safe mode and unable to access in normal mode [Windows XP]

It looks like MS caught up with you. I doubt if anybody at a pc help forum is going to tell you how to get an illegal version of Windows up and running again. From a legit standpoint, you'll have to purchase Windows and use the serial number that comes with it.

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Recently my dad's computer had a corrupted hive and boot.ini. Via this website, I was instructed to run a chkdsk /r while in the recovery console. Everytime I used his OS disk to get into the recovery console, it prompted me for a password and I didn't know it (nor could I leave it blank). I decided to use my OS disk from my computer and I could fix the problem. Now, though, everytime I startup the computer, it prompts me to start windows normally, in safe mode, in safe mode with networking... To give further information...on that same screen there is an option for Windows XP and Windows XP Home Edition. Don't know if that has something to do with it. They both work though when I press enter on either one. Could anyone help me stop the computer from prompting me??? Thank you for any help.

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Relevance 70.11%

I recently attempted to clean my brother's computer after he aquired a virus from the torrent file program he uses. Regardless, I cleaned a trojan and a backdoor from his system from safe mode. I can not boot in normal mode. Everytime i try the system gets hung up at the windows loading screen then the screen turns black and sits there. I have to hard reboot. I ahve used a repar CD and i have come across an error 0x800700b7, i have also recived this when i tried to work around this problem "identifier {9dea862c-5cdd-4e70-acc1-f32b344d4795}"

OS= Win 7

Answer:System will only start in Safe mode, Clean virus in safe mode

You can spend a lot of time trying to fix the boot problem and clean the virus from the computer, or you can nuke it and reinstall Windows. I wouldn't bother trying to fix it, personally - I'd back up what I could and then I'd install Windows again.

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Relevance 67.24%

I am writing from my own laptop, but the problem I am having is with another laptop.It is a Sony Vaio running Windows Vista.I am getting an error message when trying to turn it on--Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:1. Insert you Windows installation disc and restart your computer.2. Choose language settings, click next3. Click "repair your computer"If you do not have the disc (of course, I don't!) contact your system admin or computer manufacturer for assistance.File: \Windows\system32\config\systemStatus: 0xc000014cInfo: Windows failed to load because the system registry file is missing or corrupt.

Answer:Windows VISTA: Failed to start...won't start in safe mode, or any other mode!

Typically the system32 Files I would simply replace and expect to get back in to Windows, but with The Registry file being purported as Damaged or missing I would recommend re-installing windows. You can get restore CD's from your manufacturer.

If you tap the F8 key on boot and get options to boot into other modes, I would pick Last known good configuration as you might fix the problem this way.
Not likely, but it's worth a shot.
Good Luck

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I am not able to connect to any webpages in normal mode, even after restarting i still have the same problem [However it works in safe mode with networking]. The network connections show that it is connected and the signal strength is excellent. I then have to keep restarting the laptop like 3 to 4 times and it works. Its kind of frustrating to keep doing this all the time and besides i am scared by restarting the laptop so many time can harm it.

System details:
Laptop - Lenovo Thinkpad E430
Antivirus - AVG 2013

Please help me.

Answer:Unable to access webpages in Normal Mode, however works in Safe Mode

moved to networking forum

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

Lenovo will also come with a trial ware program - cant remember which
I would also remove AVG 2013 - using the removal tool - see below

have a read here and post back as much info as possible
Pre-posting Requirements - for both Wired and Wireless Connectivity Issues

Normally are you using wireless - and in safe mode with networking - are you still talking wireless

can you connect to the router with a cable and if so does that work in normal mode ?

Lets see an ipconfig /all in both normal and safemode with networking - make sure you also tell us which is which when you post

AVG Removal Tools
Download tools and utilities | AVG UK
Download tools and utilities | AVG Worldwide

> removal tool, that can be used with AVG 2013 Support tools and utilities 2013 | AVG Worldwide - > on Installation Tab > use the AvgRemover

ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug... Read more

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Relevance 66.01%

Hi there, I'm trying to fix my Aunt's windows XP computer. I downloaded MBAM as she had previously mentioned getting a call on the phone from someone in India telling her she needed to pay $160 for her antivirus or her computer would shut down.

I ran MBAM and it took about 8 hours to scan, and at the very end found a bunch of results. I told it to get rid of them, and then restarted. Upon restarting, it also ran a disk check, and after that finished, it booted up but took forever to load. Upon loading the taskbar showed up for a brief moment, then disappeared, and I can't seem to get it to run from the task manager either. It brings up the explorer.exe process briefly, then without ever loading the taskbar, it ends the process.

I got a bit worried at this point and tried to restart in safe mode. However, when I do that, it loads a bunch of drivers and then stops. It never finishes loading. (this happens in safe mode with and without networking)

I also tried restarting back into normal mode and running avast through command prompts, but it doesn't do anything and I also got errors stating that a particular file is missing.

What should I do next? I was going to attempt running combofix from my flash drive, but when I try to CD into the drive, it says the drive isn't ready. If you have any suggestions on what to do, let me know, thanks.

Answer:Unable to boot in safe mode, explorer.exe not loading in normal mode

Do not run combofix,let me ask someone to help you

good luck

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Relevance 65.6%

I have Windows 7 Professional version installed. After it boots up and it goes to Login Screen. I click on user name icon and it tries to look for the password and it comes back to same USDER ID Icon. It goes in a loop.

I tried to book in SAFE mode and same thing happens.
I tried to do SAFE Mode in Command network. It does not go to Command prompt. Goes back to same login screen.
It is running on my Leonovo laptop.


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Relevance 65.6%

I just recently installed the Windows 8.1 update earlier today. Immediately after the required restart, my computer has not been working properly. As soon as I log on, the desktop flashes back and forth from the desktop picture to the color of the menu background. It flashes back and forth pretty quickly and while this is happeneing I can't perform any functions. When I try clicking on the internet or anything else it is nonresponsive. I tried doing a system restore but after my computer restarted it said the restore was unsuccessful. I tried it again, as well as trying it from a different restore point but neither would work. I then attempted to restart my computer in safe mode but immediately got a pop up saying: "The instruction at 0x35f7649c referenced memory at 0x35f7649c. The memory could not be rewritten. Click OK to terminate the program." After clicking OK, the popup immediately came back and neither clicking OK or pressing the X in the upper right would make it go away and it would just immediatley pop back up and I could not click on anything else while it was up. Also while in safe mode, my desktop shortcuts and desktop picture were again flashing. I'm concerned I have a virus but not exactly sure how I got it or how to fix it. I have Webroot installed and it alerted me to a potential virus a couple days ago but when I tried to fix it, it said something about my product key expiring it and since it wasn't causing my any problems I ignored it. I also have... Read more

Answer:Flashing desktop, unable to restore, unable to safe mode

Sounds like incorrect Video driver installed.

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Relevance 65.19%

Hi Guys n Gals , my name is Mark , I have an old laptop I am trying to get going , it has never been online so its not a virus , and the cd rom does not work , and no USB sticks have ever been plugged in all it was used for was playing bejewelled the old one and windows games , not pad then kind of tasks . once shut down moved to new place , unpacked , it would not start up.   by this I mean ... the screen that shows up usually after a improper shut-down .... Safe mode ... Safe mode with network .....  Start windows normally ... that screen ...  no matter what selection I make it freezes there and I can no longer move or alt cntr del ... nothing works .. power button . also Its so old i cant figure out how to boot from usb as the cd rom does not work . I thought I figured it out , but it kept bringing me to the start normally ,,, safe mode ... safe mode with networking screen after 15 seconds of black screen , witch is the reason I thought it was working because generally when I boot other computers the screen goes black with the small flashing thing in the corner for a few seconds then starts booting windows , but this one brought me to that menu then froze ...   
here is a pic of the menu i speak of .
 ACER TravelMate 4000 Series MODEL: ZL1
Thank you very much for reading my post!

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Relevance 65.19%

I've had this computer less than a week. It tried to do an update and keeps getting stuck at 12%. Researching online, I've found ways to put it into safe mode but none work. Please help.

Answer:Stuck in Update mode, unable to get into safe mode

Same problem here... Help!

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Relevance 65.19%

Hello Friends....
my friend ask me to check his PC as he has encountered any problem, according to him he turned off the PC properly yesterday but today when he turned on the PC it was not working

when i checked it happens that when you run the PC it shows options for safe mode, safe mode with networking , starts windows normally and run in last good configuration etc

but when i select any of the mode option the black screen disappears and Windows XP startup icon gets displayed on the screen but after loading again system moves back to those safe mode n all other options and again after selection it happens the same... PC not showing the desktop..

Can any one help me in this regard that what the problem could be and how to resolve it?

Thanks in advance

Wajid Malik

Answer:Unable to run Windows XP on my PC either in safe mode or normal mode

Under this situation, does this mean that your system had crushed and you need to reinstalled your system or repair your system immediately?

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Relevance 64.37%

First i will describe the problem.My computer suddenly told me that it was infected with spyware, now i recognized it as a fake indicator because it kept trying to force me to download a certain "anti virus software" so i put 2 and 2 together and figure i had a virus. so I immediately used Avast! (my anti virus program) to run a full thorough scan of my system. It came up with multiple threats (it told me my startup/memory was infected and it was unsafe to continue using my computer) it recommended restarting and running scan on boot to delete threats. So i restart and i get a blue screen. Then the computer tries to restart and it just loops back into the blue screen every time.This is what i think the problem is. Something (virus/spyware/malware) is trying to boot up on startup. My computer is crashing because of this. The only way to delete is  to run a boot scan. but i cannot reboot in normal mode, only in safe mode. Avast requires a reboot to delete the files. (and yes ive tried manually delete the infested file it just reapears) (below is everything ive tried)Now heres what ive tried to do: - I started in smart mode. Ran avast there. it does the same, finds a threat asks me to reboot which brings me back to the blue screen. - I ran msconfig, disabled all startup things in the startup tab and then tried a success, (still got the blue screen)- so then in safemode i installed malwarebytes (recommended by a friend) and ran that, it found 20 thre... Read more

Answer:Computer Wont Start in Normal mode, only Safe Mode. Spyware infection. Help plz!

Use msconfig and enable all items in the startup tab.Please print these instructions as they will be needed later when Internet access is not available. Download SDFix by AndyManchesta and save it to your desktop. using this tool, you must use the Administrator's account or an account with Administrative rightsDouble click SDFix.exe and it will extract the files to %systemdrive%(this is the drive that contains the Windows Directory, typically C:\SDFix).DO NOT use it just yet..Reboot your computer in Safe Mode using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". Open the SDFix folder and double click RunThis.bat to start the script.Type Y to begin the cleanup process.It will remove any Trojan Services or Registry Entries found then prompt you to press any key to Reboot.Press any Key and it will restart the PC.When the PC restarts, the Fixtool will run again and complete the removal process then display Finished, press any key to end the script and load your desktop icons.Once the desktop icons load the SDFix report will open on screen and also save into the SDFix folder as Report.txt.Copy and paste the contents of the results file Report.txt in your ... Read more

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Relevance 64.37%

Hi guys. I have a Sony vaio model number: vpcee23fx. Ever since last week my computer freezes after start up. Like I turn it on, it gets past all the boot up animations and what not and everything works perfect. Then like 5 minutes later it completely freezes I can't move my mouse or push any keys. Nothing works and I have to manually shut it down by holding the power button. It works perfect in safe mode. It never freezes and I'm free to use it how ever long I want. But not in normal mode, nope. Just freezes. Please help I need my computer for school work :(.. Ps. I I'm a nooby when it comes to computers

Answer:Computer freezes few minutes after start up in normal mode but not in safe mode HELP

Hello EyyJayy & welcome to TSF

Perform a Clean Boot & see if the problem persists.

Post back.

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Relevance 64.37%

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

Answer:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - (KB3140527), released about a month ago. In fact there is already a thread here: The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

9 more replies
Relevance 64.37%

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

Answer:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - (KB3140527), released about a month ago. In fact there is already a thread here: The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

10 more replies
Relevance 63.96%

I'm helping a coworker with her personal computer, and she's run into a major issue that I don't know how to fix.First, she got WinFixer on it from some website, so I recommended she download SpyBot and see if that would clear it up before I had time to go over and mess with it. She downloaded SpyBot and attempted to install it, but when she reached the point where she had to reboot, the computer just won't start up in any boot mode except Safe Mode. In Safe Mode, the program shows as not being installed yet.I've tried going to Safe Mode w/ Networking and Regular, but the computer hangs at the XP screen where the logo appears, then jumps back to the "Choose which mode you would like to boot in" screen.Unfortunately, as it's her only computer and mine's a desktop, I can't give any real specifics about the computer besides that it appears to be XP Home Edition that it's working with. I'm not even sure she has a boot CD, but I've never used one anyway, so if that's a possible solution, I'd need someone to walk me through that.Any ideas?

Answer:Unable to boot in any mode except Safe Mode

First, make sure, she has Windows CD. That would be the easiest way to try to fix it.

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Relevance 63.96%

ok, the thing is i had this virus on my pc which i learned after a lot of research required me to boot in safe mode in order to remove it. The problem is, while trying to boot in safe mode several times, my computer just crashes to a blue screen. I then learned that besides pressing F8 there was another way to boot in safe mode by going to "Run" and typing msconfig and booting it manually that way. Unfortunetly, this technique ended in the same crash. By now i realize that it is IMPOSSIBLE for me to boot in safe mode. My one major problem now is, that i CANNOT BOOT IN NORMAL MODE EITHER. I guess by trying to boot in safe mode using msconfig, i've changed my pc's settings to where now, normal mode=safe mode, and obviously, safe mode keeps crashing. As of now i cannot boot my pc AT ALL. I thought there might be a way to recover/fix safe mode by using the windows cd, but i really dont know what to do. i hope you guys can help me out, thanx

Answer:Unable to Boot in Safe Mode (or ANY mode)

Since you have your Windows CD handy, you can try doing a Repair Install from the Windows Recovery Console.How to perform a Repair/Reinstall (with screenshots)How to perform a repair installation of Windows XP if Internet Explorer 7 is installedLanga Letter: XP's No-Reformat, Nondestructive Total-Rebuild OptionNote: In order to use your Windows CD, the boot order must be set to start from the CD-ROM drive. If the CD is not first in the boot order, the computer will attempt to start normally by booting from the hard drive. The boot order is a setting found in the computer?s BIOS which runs when it is first powered on. This setting controls the order that the BIOS uses to look for a boot device from which to load the operating system. The default will normally be A:, C:, CD-ROM. Different computers have different ways to enter the BIOS. If you're not sure how to do this, refer to:Changing Your Computers Boot OrderHow to Set AmiBios to Boot from CDROM.If you don't have your XP CD you can download an ISO of the Windows Recovery Console files:Recovery Console ISO fileXP Recovery Console zip fileBurn it as an image to a disk with MagicISO or similar program to get a bootable CD which will startup the Recovery Console for troubleshooting and repair. This is especially useful for those with OEM systems with factory restore partitions or disks but no original installation CD. If you are not sure how to burn an image, please refer to How to write a CD/DVD image or ISO and H... Read more

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my pc wont start in normal mode i have to use safe mode networking how can i get it to start normally again

Answer:pc wont start normal mode have to use safe mode networking

That usually happens just after you've installed a driver that your system will not tolerate. Bear in mind that drivers are also installed with third-party firewalls, antivirus software & CD-burning software, so they can also cause the problem.Windows Safe Mode doesn't load any third-party drivers (except network driver if called for) which is why it is able to start in that mode, and that's how we know that a third-party driver or some software of the type described above is causing the problem.If you can remember recently installing a driver or some software of the type described above, uninstall it in Safe Mode then try starting Windows normally.

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HP pavillion dv6000windows vistaok. so a few weeks ago my computer wouldnt  start in normal mode, only in safe mode. it is still under warranty so i called and sent in my laptop to get fixed. I get it back and they say they had to replace a "board".  it worked for about 4 days and then started doing the same problem.  It starts and gets to a loading screen with a timer bar and then the screen goes black and then the screen turns off. so i call the warranty place again and they tell me to do a system restore.  this worked for about 2-3 weeks and now its doing the same thing as before.  i tried doing a system restore again and it still doesnt work.  so now im clueless, cityassure sucks and will do anything to keep from replacing my laptop. so now im looking for help elsewhere.  if any one could give me some advice or help that would be great.

Answer:My computer wont start in normal mode, but does in safe mode... help

Demand a replacement and let them know you're a Member of a PC Forum with almost 50,000 +  Members ...You may want to hint you have also retained Counsel.

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I had this machine built just over a year ago, and only had occasional crashes (no particular activities seemed to generate the issue). About 2 months ago the crashes became more persistent, and upon restarting the machine would have trouble loading normal mode. At the screen that reads "welcome" the spinning wheel would simply freeze, and the computer would lock up. As this problem persisted the computer would either automatically reboot itself each time, or crash into a BSOD and run a dump. I can, however, start it in Safe Mode without issue.

It had been running the same install of windows 7 ultimate x64 until a couple of weeks ago when I attempted to reinstall. This solved nothing, so I reinstalled again, this time deleting the partitions and formatting the drive. Again, the problems persist. I'm inclined to think they're hardware related at this point, but I'm in no way an expert.

From the most recent BSOD:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8009500010
BCP2: FFFFF880108EAF10
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

My system stats:
MB - Asus P6X58D-E
CPU - Intel i7 950
RAM - 3 x 2gb Kingston HyperX DDR3 1600 SDRAM
HD - Western Digital 640gb 7200 rpm SATA 6gb
Vid - EVGA GeForce GTX 460 ... Read more

Answer:BSOD during startup for normal mode. Can only start in safe mode.

Look at Computer lags every couple seconds

Try the following:
1. Download and install Driver Sweeper
2. Download the latest driver for your display card
3. Click Start Menu
4. Right Click My Computer
5. Click Manage
6. Click Device Manager from the list on the left
7. Click the + next to Display adapter
8. Right click your display/graphics card device
9. Click Uninstall
10. Check the box to Delete driver software for the device
11. Click OK
12. Restart your computer in safe mode
13. Run Driver Sweeper, select display card manufacturer's drivers, analyze, clean
14. Restart your computer
15. Install the latest drivers

Update to SP1Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 (KB947821) [August 2011]

Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2011]

Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center

Service Pack 1 Download site
Links to Service Pack 1 (SP1) and preparation for SP1 courtesy of JMH

Also, it appears if it is hardware, it is probably your graphics card. Recommend trying a different display card and seeing if it resolves the issue (borrow one from someone if you can since buying one and replacing the old one may not fix the problem and may be a waste of money).

Edit: I know you may not be able to do all above steps in safe mode, but do what you can.

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when i choose any mode it just restarts itself after loading the drivers.mine is a TOSHIBA SATELLITE WITH ONE GB RAM.can anyone slove this problem.mine windws is xp but was working rightly but next time when i restarted this problem occured.PLEASE HELP!.THANKS IN ADVANCE.

Answer:my computer wont start in any mode ...including safe,mode...

Remove memory / ram sticks & clean the contacts. Laptop Memory Logon Screen Does not Appear and the Computer Continuously Restarts Startup Screen Is Briefly Displayed, Computer Restarts Repeatedly

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Hello, I'm trying to help a friend whose computer (OS Vista Home Basic with SP1) has been having a lot of trouble, and it's getting worse.
Their computer can only start in Safe Mode, trying regular mode just makes the screen go black, and it crashes. He can't download hijack this while in Safe Mode.\

I tried having him run a scan with BlueScreenview, but nothing is showing up, here's a screenshot of that in case it helps:

Any help or suggestions are most appreciated

Answer:Safe-mode works only, won't start in normal mode

HJT is an outdated malware-removal tool...your suggestion to run it implies the possibility of system infection.

Is that correct? Have you run any scans for malware from safe mode?


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I have a Windows 8 laptop and I just ran into a problem where it will not start at all. I need to fix it because it is my main PC.

Answer:Windows 8 will not start in normal mode or safe mode

What is it exactly that the laptop's doing, just prior to its: not starting at all?  What is on display?  What happened when you tried troubleshooting by booting from either a DVD or USB stick?

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Can anyone help me. I have done a few searches on the internet and see that this is a familiar problem. I was using a usb storage key and someone removed it without doing so safely - my laptop then froze and the only thing I could do was turn it off at the on/off key.

Now I can't do anything - it just repeatedly goes to the same page saying that as there was a problem choose a way to start - I have chosen every single one and nothing - it loads up until this driver mup.sys and then just goes straight to the same page again. I have run out of ideas.

Can anyone help?
I am trying to avoid the recovery disc as I really don't want to lose my work yet but realise that may have to happen, mind you I have read reports that it still hangs even when you try that option.

Thank you Rachel

Answer:Can't start in Safe Mode or any mode - hangs on mup.sys driver


As far as I know the mup.sys is placed in the folder C:\Windows\System32\drivers and it?s responsible for controlling and starting of system function on the lower level (controlling of graphic card or printer, etc.)

If your computer loads all the way up to mup.sys then your HDD has to be working. If it was dead it wouldn't even load anything at all. It wouldn't even attempt to load that file.
Chances are that that file is just corrupted.

If you?re not able to run the Win OS and to use the system restore tool, so I don?t see any other possibility as to use the Toshiba recovery CD.
To save the important files you can remove the notebook HDD and connect this HDD to other computer through the USB interface.

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After cleaning all the rubbish off my computer I must have deleted something I should not have. When I start it up the Windows Xp screen comes up then after a while it just goes blank. I can start it up in safe mode or VGA enabled but when I try to change the screen resolution from 640 x 480 pixels and Low (8bit) the screen goes blank. Can anybody help me please.

Answer:Satellite A50-105 will only start in safe mode or enable VGA mode


Maybe you have to install the compatible graphic card driver?
Choose the right graphic driver from the Toshiba European driver page and try to install it!


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Okay.... I am writing about my mother-in-law's computer so I don't have all the specs as of right now.  I will just start by telling you the problem and hopefully someone can help me...Here is what I did step by step:Step 1:  I started to update from sp2 to sp3Step 2:  Somewhere in the updating process the computer froze up and I ended the taskStep 3:  I then restarted the computer and it gave me a couple of options:              Safe mode              Safe mode with networking              Safe mode with command prompts              Last known configuration              Star windows normallyStep 4:  I clicked on start windows normally and it just brought me back to the same optionsStep 5:  This time i clicked on safe mode and it workedStep 6:  However, when i shut down the computer and started it back up, it won't let me start normally...only in safe              mode......Please help!!!!!!!!!!I am still learning so please be kind....Thank you so much....alicat2727

Answer:Can't start my windows xp in normal mode...only safe mode Please Help!!!!

Re-boot into auto updates and let it finish this time.Then boot normally and you should be good to go...P.S. It's never a good idea to cancel/inturrupt an update of any kind.

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Hello, I'm trying to help a friend whose computer (OS Vista Home Basic with SP1) has been having a lot of trouble, and it's getting worse.
Their computer can only start in Safe Mode, trying regular mode just makes the screen go black, and it crashes. Below is a Hijack This scan log done in Safe Mode.

Any help or suggestions are most appreciated

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 11:53:08 PM, on 8/15/2012
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18639)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R0 - HKCU\S... Read more

Answer:Safe-mode works only, won't start in normal mode

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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computer will not start in normal mode

Answer:cannot start in normal mode keeps starting in safe mode

Boot to xp cd and try repair option. Be sure you read web page on exact steps.Or.A bit difficult but one can try restore point.Or see event logs maybe to see what is failing and try to correct.1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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Now here's a strange one... my computer will not reboot in safe mode. I turn on the computer, press F8, select Safe Mode (no networking), and the computer will reboot, give a message saying it was unable to successfully load windows, and ask me how I want to boot the system.

I have no problems loading windows normally.

Not sure if it will help any, but I'm also getting help in the HijackThis forum for some malware issues.

Any help would be greatly appreciated.

Answer:Win Xp Pro Will Not Start In Safe Mode... Reboots In Norm Mode

Let's wait until the HJT Team is finished with your log. Many "bad guys" will try to disable Safe Mode because it'll prevent their bad stuff from loading.

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Last week my home computer got a virus - PRO ANTI VIRUS 2009. I panicked and shut down my computer. When I got to the office, I searched on how to remove it and was advise to download MALWAREBYTES and run it on safe mode. I did that and run the program on my home computer three times. The last run showed 0 infection. Thinking that I now have a virus free computer, I tried to run it on Normal Mode. But my home computer won't open on Normal Mode!!! I tried pressing F8 and running everything from Safe Mode with Networking, Normal Mode, even system restore, etc.

Oh I also tried to run the system restore disk and just start from scratch, but my computer says it cannot be run on Safe Mode.

Please help as I think it will be expensive to bring to a technician...unless I really have no choice!

Answer:Computer does not start in Normal Mode, Only in Safe Mode


Download DDS and save it to your desktop from here or here or here.
Disable any script blocker, and then double click dds.scr to run the tool.When done, DDS will open two (2) logs: DDS.txt

Save both reports to your desktop. Post them back to your topic.

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Hello all,

I am having trouble with my fiance's laptop computer with Windows XP Home SP2. I am not able to establish a connection to the internet so I cannot run any of the online scanning tools, however I scanned and cleaned the computer in safe mode with Spybot S&D which was installed on the computer. I tried to download and install via jump drive AVG Free 8 and a current version of SpybotS&D. Unfortunately the installations failed due to the lack of internet connection. I ran Hijackthis and saved this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:48:52 PM, on 7/15/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode

Running processes:
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext =
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Prog... Read more

Answer:Cannot start in normal mode or safe mode w/ networking.

Hello skate2him and welcome,

While I see the many infections present on the system, I'd prefer to see a more comprehensive set of logs before I begin.

As noted in the final step (Step 5) of our sticky topic IMPORTANT - Read This Before Posting For Malware Removal Help....

Download Deckard's System Scanner (DSS) to usb stick and transfer it to the Desktop of the infected computer.

What DSS will do:create a new System Restore point in Windows XP and Vista.
clean your Temporary Files, Downloaded Program Files, and Internet Cache Files, and also empty the Recycle Bin on all drives.
check some important areas of your system and produce a report for your analyst to review.
DSS automatically runs HijackThis for you, but it will also install and place a shortcut to HijackThis on your desktop if you do not already have HijackThis installed.

Note: You must be logged onto an account with administrator privileges.Close all applications and windows.
Double-click on dss.exe to run it, and follow the prompts.
When the scan is complete, two text files will open - main.txt <- this one will be maximized and extra.txt <-this one will be minimized
Copy (Ctrl+A then Ctrl+C) and paste (Ctrl+V) the contents of main.txt in your next reply.
Please attach extra.txt to your post.
To attach a file to a new post, simplyClick the[Manage Attachments] button under Additional Options > Attach Files on the post composition page, and
copy and paste th... Read more

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guys, i am stuck in an infinite loop it seems. i was trying to start my pc in safe mode, to delete a .exe file from C:\Windows\System32 which was suggested by a post to fix the "windows not genuine problem". To be able to do that, i ran msconfig and selected /safeboot under BOOT.INI tab. now everytime i try to reboot my pc it asks me to select an operating system (windows xp pro/microsft windows) if i select windows xp then it asks me to select a startup mode (safe/normal/last successful) and then no matter what i select it will reboot it self, and do the same again. If i select microsoft windows (instead of xp) then it shows MS Windows 98 screen and then goes into DOS prompt. from what i have read in some of the threads is that, i have a virus which is preventing my pc to boot in to safe mode, and because i have selected /safeboot from msconfig windows will only boot in safe mode, meaning i am stuck. the workaround these threads were suggesting was to find the boot.ini file and rename it to something else, which would fix the problem, because this file holds the info about in which mode your pc should boot. i tried to rename this file from command prompt (i cant get into windows, thats why), using "ren c:\boot.ini boot.ini" but it says file name invalid. i think this is because its a hidden file. then i tried "attrib -h boot.ini", but it says attrib cannot be used in DOS mode. urghhh. anyone has any ideas?

Answer:windows xp will not start in safe mode/normal mode

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Ok here is the problem that I am having. When I start in normal mode it is just a black screen and the only thing I can do is hit ctrl, alt & delete. NOTHING else is working. I can go into safe mode and move around but I am limited due to only certain processes running. I can not even run restore on it because it freezes up. Unable to use the cd-rom to restore that way either. I have tried to run HJT on it but not having that much luck with it. I can't sign online with it in safe mode modem running. Can anyone help me???

Ran HJT in safe mode..not sure if it will show everything??

Logfile of HijackThis v1.98.2
Scan saved at 12:18:10 AM, on 10/4/2004
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,First Home Page = C:\Program Files\AOL Toolbar\welcome.html
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRAM FILES\YAHOO!\COMMON\YCOMP5_0_2_6.DLL (file missing)
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Too... Read more

Answer:Can only start up in Safe Mode...Normal Mode Blank??

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After encountering a couple virus, I was suggested to sue ComboFix and after the program took control of my system, it had to restart and when it did, it wouldn't let me back into Windows.

I'm using a cracked copy of Windows XP and there is information in the computer that I don't want to lose. However, every time I try to start safe mode, it will just load all the drivers and restart the computer and when I boot the computer in normal mode, it asks me for product key which I do not have. I used to patch it when I was able to get into Safe Mode.

I'm stuck in the normal mode, looking at the popup that states.

"Windows Product Activation"
This copy of Windows must be activated with Microsoft before you can log on.
Do you want to activate Windows now?
Yes No"

I do not have a bootable Windows XP to access Recovery Console and I'm not sure if it will help me either, will it? Please help, as there is data I need.


Answer:Cannot start in safe mode nor normal mode [Windows Xp]

Makes me laugh when people request help for cracked copies of Windows.

Get a genuine copy.

Get a life.

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The other day I was using my laptop normally when it froze. Nothing would work, so I shut it down and haven't been able to turn it on normally since. It will start in safe mode, but not in safe mode with networking. If I try to start it normally it just freezes at the same point during start up each time.

I have tried:
- Selecting 'repair your computer' during start up
- Restoring BIOS to default settings
- Disabling start up programmes whilst in safe mode
- Restoring the system to a previous date
- Returning to last successful boot

None of them work. It just freezes.

I may not be using the right terms, not too computer savvy... I have even tried to return the computer to factory settings as recommended on the Toshiba website, but when pressing 0 a screen comes up that doesn't seem to have anything to do with restoring the system?

I am at a loss. Any help would be much appreciated.

Answer:Satelite A660 freezes on start up every time, but will start in safe mode.


All you have tried is right. It is not easy to say why you have this freezing problem but I think in this situation best solution is clean OS installation (factory settings).
In user?s manuals document is explained how to do this. I don?t know why do you use ?0? at start-up.
Start notebook again with F8 and use option ?Repair my computer?.

How it works you can also read on follow Toshiba document-

Please test it and pos some feedback.

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It keeps Restarting and doesnt ever let me get to my desktop to perform a system restore, then there is a blue screen of death with stop code 0x00000ed....I don't know what to do please help me.

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My wife's unit started with this problem last night. I've run Hijack-this, Spybot, and ad-aware se withno obvious problems seen so I don't think it is mal-ware but the troubling thing is that when I try to run McCafee it hangs up and then it shuts down?


Answer:Will start in safe mode only anti-virus scan will not start.

re-install mcAfee?

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ok this is my problem, i had major problemes with my pc, first started with shuting down, then it wouldent start at all, so i tryed to start it useing BIOS, it worked so i decied to format my pc and i did that, then it shut down druing the instalation of XP, so i had to restart everything format it again and well install xp again, and now the pc wont start up, well if this is any help at all when i turn the pc on it starts when it comes to the windows xp logo loading it restarts, then when it starts again i get the option to start it normaly, last good conf, safe mode etc i try everything and only safe mode works, so im realy stuck cant get my head around it. if anyone could help me out i would be greatfull.-Thanks you

Answer:i format my pc and now it wont start, allthought it will start in safe mode:S

Have you attempted to install it again? If not, I would try that first. It may have just been a bad install. If it fails a second time, download memtest86 and test your RAM. Also, download your hard drive manufacturer's diagnostic disc and check the health of the hard disk.Try those three things. Install again, test memory, test hard disk. If it still has issues we'll go from there.

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I can't start up my computer in any mode ,not even safe mode. Is there anything I can do besides reinstall windows? I checked in BIOS and it said primary and secondary ide slave not detected how do I fix this problem?

Answer:I can't start up my computer in any mode, not even safe mode.

Did you check the cable connections inside your computer?

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Computer: almost 7-years-old; 2-year-old hard drive, running XP Home.

Everything seemed to be fine and then ...
A message came up saying there was a Service Pack 2 installation available. I clicked on the message and let it download while I left the house. I get back and the computer has a message on it saying it needs to reboot. I let it reboot and now it won't start.

The machine goes from the black background window that says Microsoft XP to the blue background window with a drawing of some electronic part and back to the back window over and over again.

When I push F8, I get the expected window, BUT it won't let me start in any of the safe modes and won't start using any of the other commands listed. Sometimes, it runs through a list that appears to have something to do with the hard drive. I only remember part of it. I believe the list includes "disk 0; partition 1; and a bunch of other stuff on each line.

I've tried starting and restarting with the Windows XP in the CD drive. I've tried shutting down the computer and leaving it alone for an hour then starting it again with and without the XP disk in the drive.

Any other ideas? (please note that I am not a computer geek by any stretch of the imagination!)

Answer:Computer won't start in safe mode or any mode

Reboot, tapping the F8 key to go to the advanced boot options.

Choose 'safe mode'

If this boots go to start>controlpanel>add/remove programs (tick the updates box)
remove the sp2 update

If it doesn't boot

Choose 'lastknown good configuration'

press enter

If this does not work you are in for a reinstallation of Windows.

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hi i have just built a new build for a friend using a asrock n68c-s ucc with 4gb of ballistix ddr 2 split across 2 stix plus a 1tb samsung hdd and an lg dvd rw and the only way i can get it to boot is in low res mode i have tryed adding a geforce 9600gt and still the same any ideas thanx in advance.

Answer:help new build will only start in low res mode or safe mode

You need drivers for your gfx-card: Drivers - Download NVIDIA Drivers

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When I turn on the computer, it asks me for a system password. I try to type it in, but the keyboard won't type it in. I've tried another keyboard that I am certain works and it still won't type in the password. I can't get past the system password prompt. I've tried F8, F2, F9, F12...all keys take me to the same of asking me for the system password which won't type in. Any help is greatly appreciated with this one...

Answer:Unable to get to safe mode or anything else

1) Have you tried a keyboard with a ps2 connection? if not...2) Can you get into the bios? If so, see if there is a setting to enable usb on boot

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I recently got a virus and I cleaned the majority of it with combo fix and decided to go into safe mode to do a full computer scan. I used MSconfig to make it boot into safe mode. When I got to the log on part in safe mode my password didn`t work. I tried the user name "Administrator" and it didn`t work either. I tried both usernames without passwords and it didn`t work aswell. I need to get back to normal mode so I can get rid of the rest of the viruses and I got exams which are in my computer and I need to complete it.. Please help me~

Answer:Unable to get out of safe mode

You should be able to get to your exams in safe mode, shouldn't you?

We cannot help folks defeat passwords. Against forum rules, for good reason.

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please excuse me for writing in the wrong places. I have a black screen I have tried everything in safe mode nothing is working. I have no start up items in my start up. I cant get out of the safe mode. I know I was doing a scan using trend when I wanted to close it I hit closed and click on safe mode to close. I couldnt get it to stop so I deleted trend. Please I am really slow trying to figure alot of this stuff out I had brain surgery for an anersyum and my spelling isnt good because I cant get it reinstalled. One gentlemen wasnt nice about that. Please some one help me. Please I been at this for 8 hours and dont want to reinstall just got computer bACK.

Answer:unable to get out of safe mode

can you try restore to a previous time?

System Restore - How to

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a couple of evenings ago i loaded a new driver for my sons new Hitaci camera. I was asked to restart the computer and was presented with a blue screen with the following error at the bottom;

STOP: OxOOOOOO7E (OxCOOOOOOO5, Ox8726959F, OxF7C337F4, OxF7C334FO)

it suggests that i enter safe mode but whenever i try to do this i get no further than a scrolling black screen with numerous entries, the last of whihc is...

I hope someone can shed some light on this

Answer:Help - unable to run safe mode.

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This is my grand-daughter's computer.

It is a Compaq Presario SR2037X, running XP Media Center Edition 2005.

When I was called to take a look at it I observed a couple of things that caused me some concern:

1. No power on indication and no fans running.
2. Two keyboards attached, the original PS2 and a newer USB one.

Problem 1 was resolved by replacing and upgrading the OEM PS with a 350 Watt Antec PS.

Unplugged the original PS2 keyboard.

The computer now boots as far as the Compaq Splash Screen, before windows begins to load it displays the following:
Windows could not start because missing or corrupt file....

<Windows Root>\system32\ntoskrnl.exe.

Please install copy of this file...
This appears on a black screen and the computer is locked up at this point. A physical shut-off is the only option.

If I insert my XP-Pro disk it will load far enough to generate the "Press any key to continue booting from CD" when

I hit the space bar a short series of periods (6) appear and then the afore mentioned error message is displayed.

Every resolution I've been given for the ntoskrnl problem starts out with booting into "Safe Mode" which I can not do.

I find myself between a rock and a hard place.

Any suggestions would be greatly appreciated.

Thanks in Advance - Jim
P.S. I also noticed that none of the Splash Screen options (ESC to Boot Menu, F1 for Setup and F10 for System Restore) work either.

Answer:Unable to get into "Safe Mode" using F8 key

Hi Jim

That's an interesting situation. There are a few things we can try.

First, it sounds like it might not be responding to the keyboard properly. Have you tried it with the PS/2 keyboard?

The error you are getting indicates that it is seeing a hard drive with a bootable partition on it. The fact that you still get the error with the CD may be because it is not detecting the key press at "Press any key to continue booting from CD" and is proceeding to try to boot from the disk.

The periods you see are usually ntoskrnl.exe beginning to load boot device drivers (one period is displayed for each driver).

This means that NTLDR has already loaded and NTLDR contains the code to detect whether or not the user is pressing the F8 key so that points to a keyboard issue also.

Let me know if the PS/2 works and if it doesn't, does the CAPS LOCK light work on the keyboard when you press the CAPS LOCK key?


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Computer is a Dell E510 running XP Pro. When booting under normal mode, all I get it my background image, no icons or task bar. Closing the task 'Explorer' and starting Explorer again makes no change.

Booting in safe mode, programs take approximately 2-3 minutes to open (should take 5 seconds tops), if they open at all.

I'm unable to uninstall AVG to run combofix. It goes through part of the uninstall process, but then goes to a screen that says "checking system status" and sits there for hours before I finally just give up.

I had some issues with a browser hijack in the past few days so I ran superantispyware and malwarebytes a few times recently, and stuff was found. Now, they find nothing (see attached logs).

Answer:Unable to do anything outside of safe mode

I downloaded an AVG removal tool from AVG, and that appears to have worked, combofix now runs and I have attached the log.

Also attached is the Mgtools log.

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i was asked to load windows in safe mode to run this application coz i have this prob in accessing certain websites. but upon hitting the f8 button i cant get into the menu of the safe mode. it goes into the bios menu and asks me how i want to boot the comuter using wat? is there any way i can boot my computer using safe mode? help!!!

Answer:unable to log on using safe mode...

sorted it out... i still cant log onto to safe moe.. but got instructions to run smitfraudfix in noram windows...

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My computer has been very slow lately. I have tried running simple programs from this site to help with virus protection and now my computer is not allowing me to run any antivirus programs, defragmenting or disk clean-up. I can not access system restore at all or program removal; the computer just freezes. I have tried to run it under Safe Mode but this freezes too. I have Windows XP Professional and would appreciate any help I can get.

Answer:Unable to run safe mode

Some types of malware will target the safe mode registry keys and others used by Windows so you probably have an infection.Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.alternate download linkSave any unsaved work. TFC will close ALL open programs including your browser!Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator. Click the Start button to begin the cleaning process and let it run uninterrupted to completion.TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refe... Read more

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I have Windows 7 Home Premium, Intel mother board and CPU. I'm unable to get into safe mode using keyboard (F8 or F5). I have tried with F-lock on and off, no help. When I power off at the surge protector and turn power back on, (reboot) I get the option of safe mode. What in the heck I'm doing wrong.

Answer:Unable to get into Safe Mode

I do not know what you are doing wrong, but--

Power on you computer and start tapping the SPACEBAR.

let me know the results.

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Suebaby41 was helping me with a malware problem and my inability to get into safe mode. She suggested I post here and refer a link to our conversation in the malware area. The problem with inability to get into safe mode starts on page one of the thread and continues to page two where she refers me here. Here is the link. Thanks

Answer:Unable to get into safe mode

Do you have INCD installed on this computer, this is part of Nero.

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Can some one help me?

My computer was doing a restart when the power was turned of turned power back on and it went to the page where it says to start windows normally or in safe mode etc, started windows in normal mode computer did what it does then back to the safe mode screen, is there any thing I can do to get out of it?

Thanks DocNeil

Answer:Unable to get out of safe mode.

Do you have a Windows disk or can you borrow one? What happens when you select safe mode?

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hi, i'm unable to get into safe mode, as soon as i log in, it goes to a black screen, won't let me perform any tasks, I have two known viruses



kwinpmdt in my system32 folder ( it won't let me delete it in reg mode and i can't get to safe mode)

what do i do?

Answer:unable to get into safe mode

Your question may need specialized assistance because of the two virii. Click on the red triangle to mark this as Solved here. Then go to the Malware Removal Forum and post your problem there.

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now I am getting this "please choose your boot device " (1: CD rom 2: HDD 3: FDD 4: you name it) instead of a list with safe mode when I press F8 at start up.

now what ? >< how am I suppose to get into safe mode now ?

thank you very much

add: I am using winxp sp2 on a asus mb

Answer:Unable To Get Into Safe Mode Now ><

Most likely you're pressing F8 too soon and you're getting the boot device selector for the BIOS.

Try pressing F8 the moment that the first Windows screen starts to show - this usually works (although the timing is a bit tricky).

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I'm wanting to do some work under the hood of my new T410s working in 'Safe Mode', but holding down F8 during the restart gives me a "Stuck Key" error message, and then I'm led directly into the BIOS/Start Up editing area.   Any recommends about how to get around this weird little detour?

Go to Solution.

Answer:Unable to get into Safe Mode

go to control panel - system configuration - boot tab - then tick the safe boot box and restart

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When I turn on my Dell Inspiron 1525 I get a window error recovery screen,but it will only go back to itself. Unable to launch start up repair. This is for my husband's laptop.

Answer:Unable to log on or safe mode

Hi and welcome to TSG.
You will need the Vista install DVD - to try a Start Up Repair.
Or have you already tried that?

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OK, here is my problem. I had a a Trojan that I finally was able to get rid of. My problem now is I am unable to boot into Safe Mode. What happens when I try ti get into Safe mode is I get the screen the the multiple drivers loading filling up the screen, then it instantly reboots on its own and go back to the Toshiba startup splash screen, then to the screen asking if I want to go into Safe Mode, Last Know Configuration, Normal Start Mode, etc..... No matter how many times I try, I can not get into Safe Mode. I can boot into windows normally just fine.

I have seen where others with a similar type thing have tried to force it by changing it in MSCONFIG to go to Safe Mode, but then they are in a continuous loop of not being able to get into either.

This is on a Toshiba Laptop L25 running WinXp Home SP2 with Intel Celeron. The only thing I have for a CD is the repair CD provided by Toshiba. If I try to do a repair of WinXP, will this CD work. I have read in other places on the net that it will not work, that it will install a fresh copy and I loose everything.

Any ideas? suggestions? thoughts? opinions?


Answer:Unable to get into Safe Mode

I managed to download a copy of WinXP Home and then used it to REPAIR my copy of Windows, avoiding the use of my Toshiba CD which would have erased everything. It allowed me to enter MY Product Code and everything seems to be working now. I am able to boot into safe mode and regular mode.

Anyone else reading this: You will need to apply Microsoft updates after finishing.

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I want to do some computer maintenance in Safe Mode. However, when I try to open computer in this I get as far as the warning "You are running your computer in Safe Mode" etc etc etc the computer freezes and allows me to go no further. I have tried to do this several times and keep getting the same result.Any suggestions would be welcome - thanks

Answer:Unable to log on in Safe Mode


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My system had been infected with a virus but, although I have cleaned it, I can't go into safe mode. It crashed and reboot after loading the windows drivers. Help please?

Answer:Unable to go into safe mode


In my opinion you should try to save all your data and reinstall the unit with recovery media. I have read your other postings and if you can use recovery media again do it.

Maybe stupid question: Why is so important for you to enter safe mode?

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hi..found a computer in the garbage its a pony but it has a soyo motherboard with a pentium III 450mhz and 512sdram.It never would start windows normal but would in safe mode,so now i did a diskcheck and restarted now it gets hung up on the system32\drivers\ least thats the last one that pops up before it new to this and this forum but if anyone can help id greatly appreciate it...thanks..

Answer:windows wont start...did start in safe mode now cant even do that

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Hi. I got some knowledge on repairing computer problem but i got this particular one i wasnt able to fix. Ive tried everything i know to try and fix it before doing a fresh install but coming to this site as a last resort. Ive done everything from safe mode to sfc scan to chkdsk /r and nothing. Only thing is sfc /scannow have found some corrupted sys file but was unable to fix some of them. I cant log into safe mode so cant install any fixing program either to run it through cmd (thats the only thing i have access to) system restore cant help cause pc say there is no restore point but last time i was able to power on pc without problems it updated some files and made a restore point when done and that was weird when it didnt find any rp. Please I need some help here since im running out of resources. Hopefully someone can help me. Thanks

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