Computer Support Forum

boot failure-safe mode-keyboard stops responding before windows starts.

Question: boot failure-safe mode-keyboard stops responding before windows starts.

I just bought a new custom machine from, good service by the way. I got it built with motherboard, power supply, RAM and video card. I figured I would just install my old hard drive (Seagate Barraccuda 160GB) and be up and running. Upon boot up, I get this:
We apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.

If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Known Good Configuration to revert to the most recent settings that worked.

If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally.

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Last Known Good Configuration (your most recent settings that worked)

Start Windows Normally

Use the up and down arrow keys to move the highlight to your choice.

Seconds until Windows starts: 30
The big problem here is that I cannot select any of the options because by this time, my keyboard has stopped responding. It works fine at first, lets me hit DEL and go into BIOS setup. But then once it gets past that stage, the keyboard stops responding altogether.

If I put my Windows XP cd in to boot from there to repair or reinstall windows xp, it will give me the message "booting from ATAPI CD" or something to that effect and then says "Press any key to boot from CD". Keyboard won't work here either, it goes to the windows safe mode select screen I pasted above and won't let me select any options.

the keyboard i am using is USB. I have tried it with a wiresless ps/2 and that also does not work. I would like to rule out a problem with the keyboards i am trying before going further but I have a significant hunch that they are not the source of the problem since they work initially.


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Preferred Solution: boot failure-safe mode-keyboard stops responding before windows starts.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: boot failure-safe mode-keyboard stops responding before windows starts.

Better to try a hard-wired PS/2 Kbd and mouse.

I just had problems with my USB drivers not loading properly and had to use a hard-wired PS/2 mouse to overcome the problem.

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I opened msconfig and after clicking on the Services tab --> hide all Micorsoft services --> disable all and then clicked on 'apply' System Configuration Stopped responding [and I could not even restart my PC]. I did so manually. I tried again this time instead of selecting 'Disable all'' I just disabled one of them (Adobe update service) to see if I could do this one at a time. but still it stopped responding and froze everything.
Having no choice I rebooted manually and then pressed the F8 key to reboot in safe mode BUT I got a boot menu asking me which HD I wanted to use to boot into and not the DOS screen giving me a choice for safe mode.
BTW my Win 7 OS HP 64bit is now booting from an SSD drive on a PCI-e card and am wondering if this has anything to do with it.
Anyhow, having done my usual monthly virus scan as well as malaware by using 3 different sources (mine and 2 online ones) just yesterday this virus/trojan/malware is probably not the cause.
Why do I want msconfig or a safe mode boot. Trying to reinstall my HP scanner software and drivers which I am having a little bit of problems with--so not related.

Answer:urgent; Can't boot in safe mode and msconfig stops responding

Not knowing what was in startup originally, it's hard to say what you deleted but I'm guessing it had to do with a driver for your PCI-e SSD. If that's the drive you boot from, the startup boot is saying it's not there. What's the BIOS say for the order of boot devices? What other drives are installed?

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During bootup, I am able to press ESC on my keyboard to bypass the memory count, and if I want to use boot options by pressing F8 during Windows startup, the keyboard seems to have no problems providing input. However, once XP64's CTRL-ALT-DEL window pops up, the keyboard is unresponsive in any manner.

I noticed the problem, this morning 4/20/09, when my wireless MS keyboard stopped responding. Tried to relink it many times with no luck. Switched over to a wired keyboard, no luck at first, but then rebooted the PC and had keyboard response until the Ctrl-Alt-Del window appeared. I'm thinking 4/20's a good day for a virus, but is there something else I can do to troubleshoot this?

Answer:Keyboard Stops Responding When XP64 Starts

check pnp is enabled in the bios and h/speed usb

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my computer keyboard will not work after i boot up computer, both in normal and safe mode. i have ruled out keyboards, tried a wireless keyboard. i dont have ps2 inputs to try that type of keyboard. the keyboard will work fine during bootup and i can pick f2 or f8, etc but once it is booted it wont respond. changed ports, etc.. any suggestions?

Answer:Keyboard works during bootup but not after windows starts or in safe mode

What kind of computer is this?

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windows unexpectedly restarted and now keeps restarting. I've read some articles here and understand it keeps restarting because of an error and that it may be easy cd creator causing the problem wich i did somewhat recently get. one article also tells how to disable the restart feature if the drive is in a bootable state, but my problem i keep restarting. i never finish booting up. when i try last succesful restart it seems to continue as a normally start up scandiscruns windows logo then bam restart. when i try system restore say preparing system restore feature then scandisc starts finishes then nothing ever happens. when i try safe mode a list of drivers star about a page and a half then stops responding. what do i do im stuck and frustrated. please help!

Answer:keeps restarting and stops responding when trying safe mode and restore features

i ran into a problem that sounds similar to what you're seeing. i believe the problem was the result of a bad sector on the hard drive. if you have the same problem you'll need to run scandisk or some other utility capable of doing a surface scan and handling bad sectors. unfortunately, the system restore scandisk doesn't seem robust (it didn't work for me, don't remember if it hung or crashed).

ideas for repairing this sort of problem:
- stick the drive into another machine and run scandisk from there
- use a third party utility, such as norton utilities (but note that many utilities, including norton, may not support ntfs, so if you're using ntfs, read the fine print very carefully before purchasing any software). you'll want a utility that provides a bootable cd so that you can avoid using the hard drive for booting.

hope this helps...

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I am unable to use on my Windows 7 Startup (Notebook NB520), the system's uninstall program to uninstall - a malware/virus.

I have searched on various forums for help and have tried running the malwarebytes anti-malware program which reported the virus files and according to the program has removed them. However I am still unable to uninstall

I found another tool ComboFix but this requires me to run Windows 7 startup in 'safe mode'.

I have 2 questions:
How to I invoke safe mode boot of my notebook?
Has anyone successfully remove or uninstall

Many thanks in advance.

Answer:NB520: Windows 7 Startup - how boot in safe mode boot and uninstall failure

As far as I know ?Safe mode? option is available if you open ?Advanced boot options? and you can do this if you use F8 at start-up. Have you already tried it?

Power your notebook on and press F8 several times.
To be honest I don?t have experience with this ? but if you will be able to start notebook in safe mode try to roll back OS few days back to see if the problem persists.
It helped me to fix one similar problem.

Check also
maybe it will help you.

Good luck.

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my computer has recently went to the windows restor screen and it did a diagnosis because my computer wont turn on. well it cant find any problems and it always goes to this windows repair thing. and? after it says no problem it shuts itself down!
i have been trying for the last 2hours to find out whats wrong with it but what ever i try, its not working at all. It just keeps on restarting itself.
Edit : i tried to go on to safe mode but i cant even go on to that......whenever i try to go on safe mode, it tries to go on to safe mode but after about a min or so, it just restarts it self
Can someone please help me???
Also please please dont say, take it to a professional or wt eva cos my dad is in charge of all those and he will kill me if i did that and i havent got any of the CDs with me cos they are with my dad nd i dont wanna go to him nd tell him i destroyed his desktop

Answer:Windows 7 Boot failure.....wont even go into safe mode....HELP!!!

Leave it to your Dad, he might know what to do. It's his computer after all!

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When I restart my computer it always says keyboard failure. After windows starts it works fine, but I'm unable to get into safe mode b/c of it. I have a wireless keyboard & mouse. Can anybody help me? I've done all my upgrades, but nothing helps.

Answer:keyboard failure cant get into safe mode

You might try reinstalling the keyboard drivers. Also visit the manufactures website support section and see if they have an updated driver for you keyboard.

Load "*",8,1

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Vista wont boot in normal or safe mode

I have tried numerous Startup Repairs

I have noticed that in trying Safe Mode, it stops on the line (10 down from the top) that says ci.dll, and then goes straight into Startup Repair

I have taken the drive out and checked to see if my files are on there and they are

Any help appreciated !

Answer:Safe Mode Stops on Ci.dll - Won't Boot

Do you have your original Windows CD? Boot from the CD if you do and when you get to the screen that asks if you want install or repair your system, select REPAIR. It should open a command prompt window. If it asks you for the Administrator password, just press Enter because it won't have one unless you set it upon installation of the OS.

Once that window opens, type CHKDSK C: /F /R and let it run. Once it's complete you can type EXIT and try and boot again.

Let me know how that works for you.

Good day!


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Vista wont boot in normal or safe mode

I have tried numerous Startup Repairs

I have noticed that in trying Safe Mode, it stops on the line (10 down from the top) that says ci.dll, and then goes straight into Startup Repair

I have taken the drive out and checked to see if my files are on there and they are

Any help appreciated !

Answer:Safe Mode Stops on Ci.dll - Won't Boot

This any help:

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Im trying to adjust some settings for one of my drives that can only be accomplished while in safe mode. Once in safe mode and I begin to use the keyboard and the mouse to navigate to the area I need to be I click in a certain area where I need to type some text and the keyboard and mouse stop responding so I am unable to make the adjustments necessary and I have to manually shut down. At first I thought I had a bad keyboard so I replaced it but the problem is still there.

I've noticed that when booting into safe mode there a certain screen that appears for a few seconds before I choose safe mode. That screen contains a few paragraphs of text and at the bottom of the screen the words "keyboard failure" appear and I have no idea why. The keyboard and mouse work flawlessly when the computer is booted up normally.

Anyone have any ideas ?

Answer:Keyboard & Mouse Failure In Safe Mode

Is the keyboard and mouse PS2 or is it USB or Wireless?
Some motherboards support USB keyboard and mouse in safe mode, most do not.
As for your keyboard and mouse not responding in normal mode; do they come back after a while? If so it is a priority/ interrupt issue. Something else has higher priority and is not allowing them input to the CPU. If they do not ever unfreeze; it is probable that you have a heat or power issue; the cpu is locking up, but the video card is displaying the last frame it was sent. Cleaning out dust with compressed air is a first step (unplug and open the case, blow out any dust with a can of compressed air for computer cleaning using short blasts so you do not get condensation of water) . If that does not solve it; trying a known good power supply to see if your power supply is unstable is the next step. After that, checking for possible shorts between the motherboard and case or replacing the processor would follow.

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I start my computer in safe mode, and it always stops/hangs on ispnp.sys. I connected the hard drive to my other computer, and replaced that file, and also the one that comes after it, pciide.sys, (the modified date and time matched the date of the old sys), and it still hangs on ispnp.sys. I have some pictures and other things I do not want to lose. When I copied the 2 sys files, I used a connector cable, and I also tried to copy all my pictures and everything but it will not let me access my Documents and desktop because I had a password on the old computer; maybe some of you know how to bypass that? I don't know how I could put in the password, which I have not forgotten.

Answer:safe mode boot stops on isapnp.sys

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my computer freezes and blue screens when I try to boot XP now. when i try to boot in safemode it freezes at BtHidBus.sys. I've found out that is a Bluetooth human interface device driver. I can access my HD through ubuntu that i installed on an external. Can i fix this file some how? like replace the file

Answer:Safe Mode boot stops at BtHidBus.sys

What does BSOD say?If you have Windows CD...(if you don't have Windows CD, scroll down)1. Insert your Windows XP CD into your CD and assure that your CD-ROM drive is capable of booting the CD.2. Once you have booted from CD, do NOT select the option that states: Press F2 to initiate the Automated System Recovery (ASR) tool. You?re going to proceed until you see the following screen, at which point you will press the ?R? key to enter the recovery console:3. After you have selected the appropriate option from step two, you will be prompted to select a valid Windows installation (typically number 1). Select the installation number, and hit Enter. If there is an administrator password for the administrator account, enter it and hit Enter (if asked for the password, and you don't know it, you're out of luck). You will be greeted with this screen, which indicates a recovery console at the ready:4. There are eight commands you must enter in sequence to repair your problem.. NOTE. Make sure, you press Enter after each command. Make sure, all commands are exact, including "spaces".These commands are as follows: CD..ATTRIB -H C:\boot.iniATTRIB -S C:\boot.iniATTRIB -R C:\boot.inidel boot.iniBOOTCFG /RebuildNote about the above command.BOOTCFG /REBUILD command which searches for pre-existing installations of Windows XP and rebuilds sundry essential components of the Windows operating system, recompiles the BOOT.INI file and corrects a litany of common... Read more

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I first posted this one almost a year ago, but have seen or managemed to figure out nothing by way of a solution. Back in June of last year, my ageing T510 started resetting during the boot and startup process while the initial Windows loader was still running (i.e. it is just showing the "Windows XP" logo and the progress bar). I can hear the HDD click as it resets (i.e. the heads are parking), and then it goes right back to BIOS boot (the keyboard illumination light flashes). These days, there's no way it will start up normally from cold. However, it will always startup successfully in Safe Mode. I've tried disabling every driver I dare, but it still won't start normally from cold. The only way (apparently) is to do some work on it (spreadsheets or documents), which seems to warm something up enough to stop it misbehaving, and then it will restart normally. It can sometimes take several hours to get to this point, which is a real pain. Once it has succeeded in starting normally, it seems to be stable. Restarting it in this state is always successful. However, if it goes to sleep or hibernates for any length of time (manually or on low battery), it has the same problem trying to wake up. It seems like some piece of hardware on the motherboard isn't initialising properly when cold on powerup, but starting Windows in safe mode bypasses the problem. My machine is a T510 4313-CTO, bought in March 2010. Can anyone figure out specifically what's happe... Read more

Answer:T510 keeps resetting during boot (NOT BSOD), but starts OK in safe mode

I first posted this one almost a year ago, but have seen or managemed to figure out nothing by way of a solution. Back in June of last year, my ageing T510 started resetting during the boot and startup process while the initial Windows loader was still running (i.e. it is just showing the "Windows XP" logo and the progress bar). I can hear the HDD click as it resets (i.e. the heads are parking), and then it goes right back to BIOS boot (the keyboard illumination light flashes). These days, there's no way it will start up normally from cold. However, it will always startup successfully in Safe Mode. I've tried disabling every driver I dare, but it still won't start normally from cold. The only way (apparently) is to do some work on it (spreadsheets or documents), which seems to warm something up enough to stop it misbehaving, and then it will restart normally. It can sometimes take several hours to get to this point, which is a real pain. Once it has succeeded in starting normally, it seems to be stable. Restarting it in this state is always successful. However, if it goes to sleep or hibernates for any length of time (manually or on low battery), it has the same problem trying to wake up. It seems like some piece of hardware on the motherboard isn't initialising properly when cold on powerup, but starting Windows in safe mode bypasses the problem. My machine is a T510 4313-CTO, bought in March 2010. Can anyone figure out specifically what's happe... Read more

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Hi, I have a PC with windows xp pro, upon starting it goes straight to the safe mode choices. I have tried all options and it just loops back.When I try to power off, it just starts up again. I have to pull out the actual power cord.Have tried putting in the XP disc to start again and it still wont give me the option to boot from disc so I can reinstall.Any suggestions would be greatly appreciated.Thanks

Answer:PC starts straight into safe mode choices, keeps looping, can't boot from cd

Check your startup options in Task Manager...

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Hello, I have a Dell demension running xp. I was trying to fix an issue the other day with a program that kept trying to update but wouldnt. So I looked up how to disable windows downloading program (can't remember the details...). Anyways, it was running fine after I restarted but the next day I turned on my machine and the blue screen appeared with some kind of error saying "PAGE_FAULT_IN_NONPAGED_AREA" and also in a black screen said keyboard failure. I tried to boot in safe mode and I guess the keyboard wont let me. Also on the black screen that it takes me to with an option to take me back to the previous point where it was running fine comes up, I cannot use the error key to select that choice. So it times out and the blue screen appears.
Somepne please help. I'm a dummy. Will a computer repair guy know how to boot it up so I can use GOBACK that is installed?

Answer:Blue screen and keyboard failure/can't get to SAFE mode

what model of Dell demension and what are the exact numbers of the error? (this is for the more advanced tech support pple. I'm mainly a hardware and configuration kind of gal, tho I do have a fair amount of xp knowledge)

You might want to try a new keyboard, it could have went out coincidentally at the same time you had trouble.

Worse comes to worse you might have to replace your mobo (since the keyboard component of almost all dells are onboard) or disable it in bios and use a usb keyboard. Most recent bios chips will recognize a usb keyboard, although not all of them do.

Another thing to do is examine all keys to make sure there arent any stuck ones, Dells are fickle beasts that don't like their keys stuck and will disable the keyboard if it does find one.

Edit: what program was it that was trying to update? Can you recall the name? I'm pretty sure your local pc shop can fix it, but why pay them when itg might be something simple to fix, remember patience here. I'm on my way to bed, I subscribed to this thread and will check back in the morning.

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I upgraded from Windows 8.1 (and I never had this problem), to Windows 10 and I noticing that my keyboard would stop responding in windows explorer, calculator, search, etc. The keyboard had no issues working in a browser like Chrome, but it wouldn't respond in something like Adobe Premiere Pro.

To clarify - the keyboard works fine initially when I restart my computer. And then randomly, it decides not to work in explorer. That's when I start testing various applications to see if it works. What I found was that Adobe CC programs, windows explorer and anything native to Windows (programs such as calculator, search, etc.) doesn't respond to keyboard inputs.

But it gets more confusing - my keyboard still works fine. For example, if I hold down, ctrl+shift+esc, Task Manager does show up. If I hit the calculator shortcut on my keyboard, calculator does come. If I toggle Caps Lock, the little notification appears on my screen telling me that Caps Lock is on or off.

Within Chrome, the biggest issue I found was if I use the period in the numeric keypad side, it acts as "delete" instead of a period, whereas the numbers all work perfectly (hitting '1' gives me '1', not 'end').

I'm at wits end because I even clean installed Windows 10, in case of an bug during the upgrade, and I'm experiencing the exact same thing. Drivers were the latest from Logitech's site, but the still am using the old unifying receiver (if that makes a difference).

Also, I have set my power se... Read more

Answer:Windows 10 - Logitech K800 keyboard (& USB keyboard) stops responding

Serenity23 said:

I upgraded from Windows 8.1 (and I never had this problem), to Windows 10 and I noticing that my keyboard would stop responding in windows explorer, calculator, search, etc. The keyboard had no issues working in a browser like Chrome, but it wouldn't respond in something like Adobe Premiere Pro.

To clarify - the keyboard works fine initially when I restart my computer. And then randomly, it decides not to work in explorer. That's when I start testing various applications to see if it works. What I found was that Adobe CC programs, windows explorer and anything native to Windows (programs such as calculator, search, etc.) doesn't respond to keyboard inputs.

But it gets more confusing - my keyboard still works fine. For example, if I hold down, ctrl+shift+esc, Task Manager does show up. If I hit the calculator shortcut on my keyboard, calculator does come. If I toggle Caps Lock, the little notification appears on my screen telling me that Caps Lock is on or off.

Within Chrome, the biggest issue I found was if I use the period in the numeric keypad side, it acts as "delete" instead of a period, whereas the numbers all work perfectly (hitting '1' gives me '1', not 'end').

I'm at wits end because I even clean installed Windows 10, in case of an bug during the upgrade, and I'm experiencing the exact same thing. Drivers were the latest from Logitech's site, but the still am using the old unifying receiver (if that makes a difference).
... Read more

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Relevance 81.18%

WinXP sp3 will not boot. Black screen where Win logo should go after post. In safe mode boot, stops after 3rd item loaded.

Found on the net may be due to MS update or virus, but cannot find confirmed fix. User confirmed MS update occurred on shut down last night and that she got a virus notice before calling me. Another forum suggested chkdsk /p/r, but did not fix. Tried reseating ram and hdd data cable.

This is the 4th workstation I have had to do grave emergency work to this week. Any suggestions to get this back online would be GREATLY appreciated!

Answer:Won't boot, safe mode boot stops at kdcom

System and manufacturer?

You've checked the system manufacturer's website...for possible solutions when the system fails to boot properly?

I know that HP routinely provides such for their systems and I suspect that most do.


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Kept getting BSODs that seemed to indicate malfunctioning ATI (onboard) video driver, tried everything I could think of to update/straighten that out to no avail. So I installed a 3rd party card. Everything seemed fine for a few days, but then got a stop 024. Perfmon showed everything was good (only thing of any note was that Kaspersky A/V wasn't recognized).
I also have been getting this strange little Warning box at the upper L corner of the screen whenever I reboot. It's empty and only shows whatever was on the desktop at the time it loaded. My attempt at attaching a screenshot of it failed, but someone here hopefully knows what I'm talking about.

Answer:Various BSODs, safe mode boot stops at ATIpcie64.sys

When I tried to run chkdsk again, and when I rebooted it did finally get past loading the driver AtiPcie64.sys. However, it wouldn't then run chkdsk....
Sure would appreciate any help, folks!

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Hello All,

My desktop is playing up.

I can't start the system in safe mode, but a normal boot results in lines over the bios loading screens, and the Windows log on screen never shows after the Windows loading screen.

I presume its the Graphics Card but have no other cards/machines to interchange parts to test.

I've re-seated the graphics card and memory, re-installed the graphics driver, cleaned all the dust out, reset the bios, ran the machine with the side off to keep it cool but to no avail, also the monitor is fine as I can use it for other things.

Does anyone have any other ideas of what I can do or do you think I need a new graphics card?


Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
Processor: Genuine Intel(R) CPU T2050 @ 1.60GHz, x86 Family 6 Model 14 Stepping 8
Processor Count: 2
RAM: 2047 Mb
Graphics Card: NVIDIA GeForce 7500 LE, 256 Mb
Hard Drives: C: Total - 190679 MB, Free - 123213 MB;
Motherboard: ASUSTeK Computer INC., Calcite
Antivirus: None

Answer:Starts in safe mode but not a normal boot..lines on loading screens

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I'm at my wits end here. I'm infected with at least Virtuomonde and Smitfraud. Here is what's happening.

All antivirus and HJT that I've tried (spybot, HJT, Avast, etc) start to run and then die. When I try to restart I get a dialog box that says, cannot access, file, drive, path--you may have insufficient rights.

clicking on browser links redirects to a random page.

booting in safe mode gives me a quick BSD and then starts over

Active desktop has died--I deleted an html "warning" image from the recovery console on a Win XP CD.

Can ANYBODY help or am I doomed to reformatting?

Currently running Win XP Home Edition--SP-3

Thanks so much!


Answer:Malware Blocks All Antivirus and Stops Safe Mode Boot

You have the new rootkit that's out thereWe Need to check for Rootkits with RootRepealDownload RootRepeal from the following location and save it to your desktop.Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorRar Mirrors - Only if you know what a RAR is and can extract it.
Primary MirrorSecondary MirrorSecondary MirrorExtract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).Open on your desktop.Click the tab.Click the button.Check all seven boxes: Push OkCheck the box for your main system drive (Usually C:), and press Ok.Allow RootRepeal to run a scan of your system. This may take some time.Once the scan completes, push the button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.-----------------If the scan doesn't run or won't complete, just select Drivers to scan

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My T430 just started acting very odd.  The keyboard periodically stops funcitoning after Windows boots.  This has happened about every third or fourth boot.  This is the scenario: Power up T430 from total shutdown (not suspend / hibernate)BIOS POST completesWindows startsWindows logon appears[Ctrl][Alt][Delete] worksI enter password and keyboard worksWindows 7 64 starts upI can use touchpad and/or trackpoint to navigate and open appsKeyboard stops working i.e. - none of the keys A-Z, 0-9, [Enter], etc respondI restart machine and everything is fineAnyone else experienced this?  Seems like a Windows issue rather than a hardware issue since the keyboard works until Windows is fully started. Thanks.

.NET Software DeveloperThinkPad T440s (20AQ005TUS) | ThinkPad ThinkPad T430 (2342CTO) | Lenovo H430 (25582AU) | ThinkPad X230 (2306CTO)


Go to Solution.

Answer:T430 keyboard stops working after Windows starts

Hi, JeffBinCO
So, this issue has not always occurred since you've owned the machine, correct? How long have you had the machine and how long have you been having this issue? I would try running a few boots in Safe Mode to see if the issue occurs here to better troubleshoot the issue.

______________________________________________________________________________________________________________Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution!" This will help the rest of the community with similar issues identify the verified solution and benefit from it.

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Relevance 79.54%

I have not done scratch installs for a while now but was trying to revive an HD with problems. A Safe mode boot shows the trace of operations performed by the operating system. This trace stops at 'Drivers'
and hangs. If not in Safe mode an unrequested 'hard reset' takes place.

On the Win7 Windows Repair Environment it shows an option for drivers install. Is this simply the
motherboard drivers disk or is the Installation disk the source of the drivers files to refresh them?

From others I recall that finding drivers on an install disk where it goes and looks for them can be an endless task. Please provide any needed instructions to get through it.

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Relevance 79.13%

I recently found out I had a trojan on my computer. Luckily it didn't "go off", and I was able to clean it out successfully using AVG, and then verify that it was gone with trend micro's house call. I first noticed it when I was trying to type in the URL bar of firefox and the text was coming out wrong. I would type one letter, and a different letter would show up, or the letters would come out in the wrong order etc.

Initially when I was going to scan and clean with AVG I thought it would be a good idea to do so in safe mode. When I tried to boot into safe mode, it would load the dlls and whatnot, then show a blue screen for a split second before restarting. It wouldn't boot into safe mode.

It was very difficult, but I managed to capture the blue screen with my camera before it disappeared.

Right now my computer seems fine, but the idea that I can't use safe mode has me a bit uneasy.

Also, when I boot, I still have zone alarm warning me that "vssms32.exe" is trying to access the internet. Googling vssms32.exe turned up only a few results, all of which were on the topic of trojans. This .exe doesnt show up in my task manager or my startup list so I'm not sure whether or not to be worried about it.


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Relevance 79.13%

I'm brand new to this forum and PC knowledge fairly basic so apologies if info is vague !

PC i980 CPU: Gigabyte GA-X58A-UD7 Motherboard: OS Windows 7.

New desktop ran fine for first few hours. Possibly as the result of HP8500 Printer installation, PC will not boot beyond "Starting Windows" screen - black background and MS flag logo. (Re-starts offering Auto-repair which it cannot complete)

Blue screen briefly appears citing "Memory Dump to Hard disk" etc

Auto-repair function cannot cure problem nor can PC boot in Safe Mode.
PC will not boot from W7 installation disc.

Startup Repair delivers following message:-

Problem Signature
Problem event name Startup Repir Offline
Problem Signature 01 6.1.7600.16385
Problem Signature 02 6.1.7600.16385
Problem Signature 03 unknown
Problem Signature 04 21215624
Problem Signature 05 AutoFailure
Problem Signature 06 16
Problem Signature 07 Cf4

OS Version 6.1.7600.
Local I.D. 1033

Also received was this message:-
Root cause found
Unknown bug check: Bugcheck F4
Parameters = 0x3, 0xfffffa80095e9b30,

Can anyone offer advice and is a full re-installation of W7 the only solution?

Many thanks,


Answer:W7 Safe Mode and Boot failure!

I think you will probably need to do a re-install ... also, you need to start getting into the habit of imaging your drive in case something like this happens again in the future ... restoring an image is a lot easier and quicker than reinstalling your entire OS...

Backup Complete Computer - Create an Image Backup

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I am working on a Dell Dimension 3100 that is stuck in a loop at boot up whether in Safe Mode or regular or anything in between. I decided to either run CHKDSK or do a repair install but when I run the Windows disk (XP Home) I get to the Setting Up Windows screen where I have the option of Enter, R, or F3 and the keyboard is no longer functional. Please help if you have any suggestions. I am getting frustrated and possibly overlooking something although nothing I have found by googling the problem has worked for me. Is it possible that I need the disk that came with the computer?

Answer:Solved: USB keyboard stops working when Setting up Windows starts.

Hmm, this is an interesting one. Are you plugging the keyboard into front USB ports or back? I am not familiar with the 3100 dell and I have no idea how old it is. Does the unit contain PS/2 Ports? When you turn the computer on I am assuming you are able to use the computer[EDIT*: Keyboard] ( start setup from the CD.) If you have them plugged into a front USB port, try plugging the keyboard into a back USB port, or if it's plugged into a USB hub remove it from the hub and plug it up directly. After you try this get back with me. Thanks!

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I left my computer asleep. When I awoke it, it froze up, so I restarted it and it told me I had a disk boot failure, insert boot disk.

If I reboot, and press f8 to get a boot menu from the bios, I can select the drive that has windows on it.

If I do not intervene beyond this, it will boot to windows, but as soon as I login, it will show the task bar, but that's as far as it gets. The mouse will still move but beyond that I have no control, left or right click, ctrl, alt, del. Etc. The one light on the front of the case that usually blinks, remains on solid.

Sometimes after this stage if I reboot (with the button on the case), the drive that contains windows will not be recognized by the bios. It will simply say that sata connection is empty.

If I power the computer off, and wait a few seconds and turn it on, the drive will be displayed again. I then can press f8 to get the boot menu, and select the right drive, and this time I will press f8 to get the windows boot menu. I can select safe mode with networking, and boot up. I have been using windows on safe mode for over an hour and it runs fine.

I have run MSE, as well I downloaded AVG free, but I can only use the command line version in safe mode, which I did.

I am not sure what to check here. I was thinking the hard drive was failing, but then why am I able to run on safe mode for so long? Boot sector virus? Some other virus? What should I look for, and what can I do in safe mode, a lot of choices are dis... Read more

Answer:Disk boot failure, can launch to safe mode through boot menu

I would first Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

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I have in my possession a hard drive with Windows XP Pro 64-bit. The OS resides on an NTFS file system partition of half of a 500 Gig hard drive. It is part of a custom built system and has had only been formatted once. This installation has been active for about six months. It did encounter a virus which infected the System Restore files and thus were cleared via safe mode. Since that time Safe Mode has been inaccessible. Consistently stopping at the acpitabl.dat file.

However, when booting Windows normally, the system boots with proper speed and with no apparent issues and continues to work for days on end.
It is only when booting into Safe Mode that any issues become apparent.

I am curious as to any solutions this fine community may have to offer. I received great information from the Hardware group and hope for the same here.

System hardware includes:
AMD Phenom Quad AM2+ Black Edition
Gigabyte MA790GP-UD4H
G.Skill Memory
Corsair 1000W PSU
Windows XP Pro x64

Answer:Safe Mode Boot Failure, Normal Boot Successful, Interesting.

Ignore the O/S, Worth A Look.Louis

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A friend of my wife that works with her called and said her computer won't turn on, I looked and this is what it is doing.
You turn it on and the green light on the tower comes on and you can hear it starting up the green light on the monitor is on the key board lite is not. nothing ever comes up on the screen because you can listen to it and it starts then I think before it can really do anytning it sounds light it shuts itself off, then right away it starts up, then shuts down, then you can hear it start, then you can hear it shut itself down, you can hear it doing this and will keep doing it till you shut it down by the tower, could a cd being stuck in the cd unit make it do that or any idea's?? pleae help this lady needs it for her business, Thanks

Also if it makes a difference--you can get I think it is a white box with red trim on it you can get it on the monitor screen and it says something like saving power 10,9,8,7,6,5,4,3,and counts down and then goes to sleep

Answer:windows XP home compter starts then stops,starts,stops PLEASE HELP I use it for work

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When I boot the computer keyboard responds normally I can go to BIOS and exit there but when the Windows XP logo appears my keyboard and mouse stops responding until desktop is seen but I can use the power button to shutdown the somputer. I test if my system doesnt hang but when I inset a cd it reads, so it doesnt hang. I cant either use my mouse and keyboard I try using another keyboard and mouse but it didnt work, also reinstalling it didnt work again... Pls help... thanks a lot. Ariel (Philippines)

Answer:keyboard and mouse stops responding when i log into windows

I'm guessing you're using a USB keyboard & mouse, they do seem to cause a lot of problems. Try using PS/2.

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Click start then run then msconfig, hit the enter key and see how your machine is configured to start.More info click hereChris

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Hi there,

Windows XP keeps hanging on the load up page when i choose to start it normally, without any error messages given.

I tried all the other option on the F8 screen, it only loads successfully on safe mode with networking and safe mode with command prompt.

I also tried system restore, but it didnt do any good.

Your help would be highly appreciated.

Answer:Windows Xp Starts In Safe Mode Only

Hi troubled000, and welcome to BleepingComputers.Try running chksdk.How to run chkdsk from My ComputerGo to Start and click on My Computer. Right click on the drive in which you want chkdsk to run. The C: drive is usually contains your operating system.Click on Properties and click the Tools tab. In the Error-checking box, click the Check Now button.Set up the Check Disk options by checking one or both check boxes displayed.To repair errors without scanning the volume for bad sectors, select the Automatically fix file system errors, and then click Start. In this case, this is the option that you will want.To repair errors, locate bad sectors, and recover readable information, select the Scan for and attempt recovery of bad sectors, and then click Start.

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Hi, guys. Here is the problem I'm having, along with an explanation of how I got to this point:I'm on Windows XP Home, SP3.I seemed to have been attacked by a virus that got into my explorer.exe file. Evidently my anti-malware program deleted explorer.exe to prevent the virus from doing damage. This of course, had negative consequences. Thus, I couldn't log in properly (which was bad), but my data was still intact (which was good).Nothing seemed to get explorer.exe back, so I repaired Windows XP through the boot CD options. This brought me back to SP2 (along with resetting tons of other stuff, like reverting IE back to IE6). Programs and data remained intact. At this point, although I had explorer.exe back, and I could boot up and log in, I was only able to do so in safe mode (or in safe mode with networking, which is why I have internet access). When the system tries to boot up normally, it gives the following error:STOP: 0x0000007E(0xC0000005, 0xF7310184, 0xF7AC9D44, 0xF7AC9A40)Above the error message there are some generic instructions and possible causes described. I can write those down if necessary, and post them here, but they seemed somewhat generic.I've done the following to try to fix the problem:Disabled all startup items.Disabled all services.Set BIOS options to defaults (this was one setting I changed in the BIOS options, to restore the settings to default as per the instructions from a friend)Updated drivers for any errors occurring in device man... Read more

Answer:Windows XP Only Starts in Safe Mode

First of all I can feel how frustrating it would be in this situation. But not to worry, can you check the msconfig screen if it has a boot tab. If yes click on that and check if the safeboot option is checked, if checked please uncheck that. Please give me an update about it.

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I just reloaded windows and when it gets to the windows screen it stays there for about 4 or 5 seconds and seems to lose the connection and the monitor goes blank. But when I load it in safe mode it finishes loading. Obviously I can't just load windows in safe mode. It did this when I first loaded windows so I reloaded windows again and it does the same thing. Is there something in BIOS I can change or what else could it be.


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i have an hp pavilion 743c running windows was working just fine. now it only starts in safe mode. if i try to start it regularly, it just stays on the loading screen.

Answer:windows only starts in safe mode

We need more information, Please look here.

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Hi everone,
I will be working on a computer for someone at work i have not got it yet im trying to get a start on the problem. Its an H.P and it will only start in safe mode. It will not boot into windows at start up. He has not installed or uninstalled any hardware or software. Im thinking its a problem with a corrupt driver thats not allowing it to start. I was going to start by using the xp repair function and if that does not work do a complete install which im trying to avoid.
Can anyone give me some ideas so when i do start it will be easier going.

Thanks for the help

Answer:Windows Xp Only Starts In Safe Mode

May be useful:

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First of all, hi everybody !
And thanks in advance for the help you'll give me for handling my problem !

I've used to put windows in safe mode to check the background of windows for problems. I'm no expert. But i think windows has its problems and the antiviruses also...

So last weekend, i've put windows in safe mode to do my checkup with ad aware and panda antivirus...

I think i also did ngt register checkup... and another one to speed up and 'repair' the registry

Then my computer didn't want to get out of safe mode...

As i've tried and tried again to put it back to normal, i finally was able to bypass something and i'm now in diagnostic mode but i'm not sure...

But in safe mode we can't use internet and now i can...

But when i boot up, the parameters for the screen are different and i have to adjust it everytime i boot the computer.

So i don't know if it's a virus or if it's really me who really messed up with my computer...

If it's a virus, we'll find a way to erase it.

If it's me who messed up... Well i think i'll have to change some line in the registry for the boot up of the system... But how and witch line that's the problem...

And i promise i won't do the same mistake again !
I'll do some others but not the same one !!!

Merci beaucoup !
Thank you very much !

Answer:Windows starts on safe mode ...

Hello and Welcome to TSF

Since you can get into Safe Mode, run the System File Checker

Go to the Run box on the Start Menu and type in:

sfc /scannow ( sfc if not reconized) (Note that there is a space between sfc and /scannow)

This command will immediately initiate the Windows File Protection service to scan all protected files and verify their integrity, replacing any files with which it finds a problem.

In all likelihood you will be prompted to insert the Windows XP CD.

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Hi all,

I have an Asus X72J series running windows 7 64-bit. To make it simple, windows doesn't manage to boot normally, but it works if I start it in safe mode. I would like to know if there is any tutorial which proposes step by step processes in order to locate the source of the problem.

I have alreay run startup repair 5 times with restarts between each, and it ended up it could not resolve my problem.

- I have not installed any software before having this trouble
- I have not installed any new peripheral or driver
- I checked the memory and HDD and both are fine
- My guess is that there is a driver or hardware compatibility problem somewhere, since the trouble appeared after a long time passed in hibernation (extended stand-by mode) in which I unplug the computer, and this is ot the first time my WIndows has some troubles after this.

I thank you in advance.

Answer:Windows only starts in safe mode

Does the machine boot right into safe mode by itself? or does it go to the Safe Mode Screen?

If it goes right into Safe Mode without giving you the chance to make choices, try to force your own by re-starting, then tapping F8 or what ever key you need, some machines use the Delete or F12 key.

When you get to the screen, use the down arrow key to choose "Boot from last known good Configuration" touch Enter or Return, and see if that helps.

If the machine already goes to that screen select "Last known Good Configuration", and reboot.

2.) Check msconfig. Type/copy/paste msconfig into the Search or Run box (preferred) select General Tab make sure Normal Startup is selected. Then go to Boot Tab, and make sure Safe Boot is not selected.

3.) Try a System Restore

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A technician at Norton assisted me with reinstalling Norton and took over control of my computer to do so. We lost contact and since we lost contact my computer will only start in safe mode and shuts down automatically without me doing anything. I really need some help with this Please.

Answer:windows 7 always starts in safe mode.

I'd try booting to the Windows DVD (not the recovery dvd but a real windows type) and use the repair feature.1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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My pc was packed away after the hurricanes of 2004. Today I unpacked it, turned it on but found it wiill only start in safe mode. I am using windows 98, second edition.

Answer:Windows 98 starts in safe mode only

Does it say "Safe Mode" in all four corners or does it just look like Safe Mode because the display is low quality?

If it says Safe Mode in all four corners, the easiest thing to check first is the inside of the computer. Something may have worked loose during the packing and unpacking. Turn the computer off, unplug it, open the case and make sure all plugs are firmly seated in their ports and all cards are firmly seated in their slots. There are usually a few extra plugs from the power supply so don't worry about them.

If it doesn't say Safe Mode in the corners of the screen, see if it will let you change the screen resolution and color depth in Control Panel>Display>Settings tab. If they can't be changed, reinstall the video drivers.

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hello, the problem i'm having is my computer wont start in the normal mode. it only starts in safe mode and safe with networking. it was working like normal just this morning. i just loaded a site im on every single day and suddenly a windows virus scan poped up out of no where, i have never seen this virus scanner before because i use bitdefender. so me being the noob i am, closed it thinking it was going to cause more harm then good. it wouldnt close and things were going bonkers so i just tried rebooting my computer. when i tried rebooting it wouldnt let me boot normaly the windows xp logo would pop up and quickly show a blue screen that disappears to fast to read. it restarts and go's to the black screen with the safe mode options. i'm not sure whats wrong but i suspected a virus, but since i cant use my bitdefender in safe mode i resorted to an online bitdefender scan. and it did pick up and delete a couple of trojens. but it's still not working. ive been reading simular post all day. i've tried many of the things that have help other people in simular situations. like the online scan and uninstalling my video card drivers but nothings working. and i cant seem to find anywhere that will let me do a malware scan. i just had a baby girl and i really cant afford to take my computer to a shop. and i really dont want to format and lose everything. i know i'm a noob but if someone could please help me i would be soo grateful.

Answer:windows only starts in safe mode please help me :(

i did try the system restore last night. i tried going back to the day before, but nothing happened it still wont load normaly.
im able to see th blue screen msg now by unclicking autmatically start it says:

a problem has been detected and windows has been shut down to prevent damage. if this is the first time you have seen this error screen restart your computer. if it apprears again follow these steps:
disable or uninstall any antivirus, disk fragmentaion or back-up utilties, check your hard drive configuration and check for any updated drivers. run CHKDSK / F to check for hard drive corruption then restart

Technical information:
***STOP: OXOOOOOO24 (0X001902FE,0XF7965278,0XF7964F74,0X82ECA5DF)
please help me:cry

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Thank you in advance for your help.

History: Started off with an Vaio XP SP1 laptop with an expired Avast on it.
Windows updates installed a number of files and rebooted.
Then unable to reboot in normal mode, only safe mode.
SUPERAntiSpware was unable to install in Safe mode. Kept going and then Combofix seemed to sort the problem.
I can now start in normal mode.
When windows loads the System Configuration Utility box pops up and says it is currently in Diagnostic or Selective StartUp mode. I am a bit scared to choose the Normal startup mode in case it undoes any of the Combofix's fixes.
Also, now Windows Security Centre has disappeared.
I have attached the logs. Thank you.

Answer:windows only starts in safe mode

UPDATE so far: I have now been able to run SUPERAntiSpyware. I have attached the log. It found 2 problems.

I am still having problems with the windows security centre.
The error log has:

Event ID: 7000
The wscsvc service failed to start due to the following error.
The executable program that this service is configured to run in does not implement the service.

Thank you.

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I recently replaced my power supply becuase the computer would shut off and on continuously by itself. So the p/s worked, but now windows will not boot up, it only will in safe mode. I get stuck at the windows xp loading screen and it just sits there FOREVER, with the little green loading bar moving. I dont understand why it will only start up in safe mode but not normally. any help???

Answer:Windows starts in safe mode only!

Have you tryed reinstalling windows ?

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Hi- I have looked through threads and used some of the suggestions such as removing brastk.exe, but still can't start up normally. This began with numerous dll error messages such as "C:\WINDOWS\system32\msansspc.dll is not a valid Windows image. Please check this against your installation diskette."
After that the PC crashed and would only start in safe mode.

I ran McAfee and there were no problems, same with TrendMicro Housecall. I also ran RegCure and Hijackthis. The Hijackthis log is below. Any help you can give would be greatly appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:44:35 PM, on 12/2/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Safe mode with network support
Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\RegCure\RegCure.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
F2 - ... Read more

Answer:Starts in Safe Mode - Windows XP


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I had this problem once before and I managed to solve it but I dont remember how. I think its related to my video card drivers. In normal mode I cant get past the black screen with the colored windows logo. It gets stuck there, then I hear a weird sound coming from my computer and the screen goes away with my monitor telling me there is no signal coming in despite my computer is still turned on. So I tried in safe mode and turns on normally. The last thing I did before this issue was to update iTunes but I dont really think its related. How can I fix it? My video card is nVidia GeForce GTX 560 Ti.

Thank you in advance.

Answer:Windows only starts in safe mode

Does your motherboard have built-in video too? Maybe you need to check the BIOS settings and see if it is setup to boot into on-board video first, then PCIe second.

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Hello ladies and gents , im having a problem with my emachine T1120. It starts up and goes through the welcome screen then goes to bios settings , I click on "start windows normally" and enter it and the machine runs right back to the original bios screen , cant figure, unplugged and pressed the power button several times plugged in same result, why? I added no new hardware or software just turned it on and wa la

Answer:Win.xp emachine starts and runs safe mode, safe mode with networking

hello and welcome to BleepingComputer,,
     this is reminiscent of BIOS settings that need to be reset to default. you can do this by using that option in BIOS. do you see the option there? 
if this pattern exists after BIOS reset, then there are other XP level options to try like console command /sfc scannow and chkdsk /r
 not to long ago, i was dealing with a PC that was doing this same thing, and it was the hard drive (SATA) protocol setting in BIOS, it had to be set to IDE.
one more thing, this could be blue screen error that isn't halting, just looping boot. is there an option at the boot screen (the one with the safe mode options) about halting on errors?

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I posted a messge last week about my computer only staring in safe made, you asked that I get a list of the errors in the event ziewer so here goes. As I mentioned I can only get the pc to boot in safe mode.

I checked everywhere I was suppose to. There was 1 error under the application tab and many under the system tab. I have done the best I can to try to relay these to you. And I aprreciat any help you can give me.

The first error, under application was this" content index on c;/system volume information/catalog.wci could not be initialized 3221225628.

Now under the application menu I have many but the first was this.
system start or drivers failed to load AFD, FIPS, INTELPPM,IPSEC, MRXSMB, NETBIOS, NETBT, RASACD, RDBSS, TCPIP, WS21FSL.

another error was DHCP client services depend on the SYMTDI service witch failed to start. The dependency or group failed to start.

TCP/IP ptotocol driver failed to start

and the last one I could find was.. /device/harddisk0/d. has a bad block.
So this is what I was able to find. I really hope this is what you were asking for. Just so you know there were no other errors other than on the date in witch this happened. Thanks for taking the time to read this, I look forward to hearng from you.

Answer:Windows Xp Homeonly Starts In Safe Mode

harddisk0/d. has a bad block.

Get ready to install a new hard drive and reload a fresh copy of your op system.

Is that the complete list?

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Recently I received an email with the subject "You've received a greeting card". I clicked the attached link, downloaded the e-card.exe and clicked to ran it. After clicking the e-card.exe, blue error screen of Windows (XP) appeared and it restarted. I logged on again and after about a minute, blue error screen appeared and it restarted again. I now can only ran Windows in Safe Mode. I have Window XP Professional Version 2002 with SP2 on my laptop.
I found this site and followed the steps mentioned in "READ & RUN ME FIRST. Malware Removal Guide". I could not install SUPERAntiSpyware, Windows Installer message saying "The system administrator has set policies to prevent this installation." appears. But I ran other programs: SpyBot, Malwarebytes Anti-Malware, ComboFix, and MGtools. Attached you find the logs created by these programs. If you can help me I will really appreciate.
Thanks & regards,

Answer:I ran E-card.exe. Windows starts only in safe mode.

Not much left to do.....

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

Run C:\MGtools\analyse.exe by double clicking on it. This is really HijackThis (select Do a system scan only) and select the following lines but DO NOT CLICK FIX until you exit all browser sessions including the one you are reading in right now:

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)Click to expand...

After clicking Fix, exit HJT.

Now we need to use ComboFix to remove a bunch of malware files.

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
o If it is not on your Desktop, the below will not work.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):





[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}]

[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7E853D72-626A-48EC-A868-BA8D5E23E045}]
* Save the above as CFscript.txt and make sure you save it to t... Read more

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Morning to you - turn on laptop, blue screen then recommended to lunch start-up repair (which does not solve problem). I can open in safe mode and have tried running sfc /scannow and msconfig - but no joy.  Any other suggestions please?

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Hi. I have read the pinned post and included the zip version of the SysnativeFileCollectionApp.
I tried to do the PERFMON one but got the error message



An error occured while attempting to generate the report.



The system cannot find the path specified.

My problems started yesterday when my laptop just started restarting with the blue screen saying there was a problem. It would reboot about 4/5 times then go to troubleshooting options. It wouldn't reboot to a system restore point. Sometimes it would reboot into normal mode but then it would crash again 2 minutes later.
It works fine in safe mode with networking (what I am using now).
InitIally after Googling on my phone, I searched how to update the drivers and the Intel Graphics 4000 needed updating, so I did that. The other Radeon one says it is up to date.
I have ran AVG Antivirus numerous times in safe mode and when it's allowed me onto normal mode and nothing has been detected. I have also ran ESET online scanner incase something was being missed by the AVG one.
I will admit, I am not clued up about computers at all. I have just been Googling my problems and doing what advice has been put on there. I definitely need step by step instructions to help me know what to do.
In the Device Manager the only one with an exclamation next to it is the Generic PnP Monitor.
I have tried to go into normal mode and disabling all t... Read more

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Hello! Hopefully someone can help me

Basically everytime I try to start the computer it gets to the black screen with the white text and it looks like it's going to start normally but then it stops and I get the message

Disk boot failure, insert system disk and press enter

I have tried to restart it and start the computer in safe mode but pressing/holding F8 does nothing in this situation! I think this is happening because my norton antivirus deleted something during a full system scan but not 100% sure. I think starting the computer in safe mode and then restoring the system to a previous restore point may fix the problem but I can't access safe mode!

Can somebody help?

Answer:Disk boot failure and can't start in safe mode!

It might be that the harddrive or motherboard has failed.

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I know this is a quite common problem, but it's causing me no end of issues.
Windows fails to install updates and has to revert. It gets itself into a perpetual loop so I can't get into my system at all.

I Have heard two main solutions:

1) Initiate refresh/repair by shutting down, powering up, and holding shift whilst spamming F8 or F9. Neither work for me.
2) The other option I have heard is to boot into safe mode from the BIOS. Except with windows 8, I can't find in the bios an option to boot into safe mode.
On my old acer, advanced boot options were hidden from the landing screen and had to be enabled by pressing F2 to get into set up. You then enabled a setting, and the next time you restarted, you pushed F10 and had new boot options.

My laptop is a Clevo with Windows 8 and I can't find a way to boot safely or get into my laptop at all.

Can anybody help?
I will appreciate it so much!


Answer:Failure reverting changes loop - boot to safe mode

After a re-install a few months ago, I had this happen when windows tried to install ~80 updates at the same time. I just re-installed again, and updated before installing most of my software, 2nd time it managed to update ok.

Hopefully someone has a better solution for you, since you might have stuff not backed up that you need to get to.

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It just started today. I bought an External HD so i can back up my files because I'm thinking of upgrading to XP. I go to turn my computer on and it makes it to the windows screen then it restarts itself. I'm running Windows 2K right now. I can only start in Safe Mode and thats how i'm here. Heres a hijack this log that i just got. thanks in advance.

Logfile of HijackThis v1.98.2
Scan saved at 10:37:18 AM, on 9/24/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Documents and Settings\Administrator\My Documents\INSTALL APPS\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =*
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =*
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
O2 - BHO: PEDEV_IEListener Class - {E1412445-4FF8-410e-8D24-F2CF86B171A4} - C:\Program Files\PeDevice\PeDe... Read more

Answer:Windows only starts in Safe Mode. hijackthis file help.

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Windows 98
I am helping a lady out.

She said she started her computer and it started coming on so she said down and then heard the computer shutdown. She then pushed the button to start it back up and it came to the menu where it asked you if you want to start in safe mode, reg mode, or I think it is three other ways. She put a one in and then it started up. How ever when you running it everything looks the same way as if you were in safe mode. All the spyware programs like adware SE and spybot, spyblaster all look like they do when there in safe mode and even when you dial up and go to the home page it looks like it is in safe mode but it is not. Because if it was in safe mode I wouldnt be able to dial up and update programs which I did. I even started it in safe mode by clicking restart and the pushing F8 and ran spybot and avg in safemode but everything is clean. Any help would be greatly appreciate.

Her Video card is a SIS under adapter it says SIS 6326 AGP 8MB
and under the driver it says SIS 6326

In Divice Manager is says
General tab- Display adapter
Manufacture SIS
Hardware version-011

Driver Tab
SIS 6326
Provider SIS
Driver date 8-19-1998

She had a problem one other time it started in safe mode a few days ago but that was after a storm so I figured maybe because of lighting or something that it did that.

Divice manager shows nothing wrong no question marks or anything

I ran
Adware 1.06
Spybot S&D new one
she has ie spyad
script d... Read more

Answer:Windows 98-turned on-it shut off-then it starts in safe mode +-Can someone help?

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Relevance 76.67%

Hi, recently (after a 'critical' update) turning my Laptop on on the startup screen before you enter your password the cursor spins and doesn't show the log in box, it then proceeds to flash continuously (blue and black, not bsod) while not letting me do anything.

I can start the machine up in Safe Mode, but it's now stopped connecting to the internet in safe mode with networking.

I'm running Windows 7 Home x64bit and I'm on a Dell Studio XPS.

I can't system restore and I don't know where my windows boot disk is. (Any idea where I can get another without having to shell out...?)

Cheers for the help.

Answer:Windows 7 crashing on start up! Only starts up in Safe Mode

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
Please attach the DMP files to your next post not to post one.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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Relevance 76.67%

I'm having a panic attack. I uninstalled bitdefender trial, as I was not pleased with it, and was going to go back to Panda AV. I rebooted my W7 machine, and it forced itself into safe mode, and the kind of safe mode that the wifi doesn't work. And I tried & tried to make the Windows 7 start windows normally, but it keeps going back to the same safe mode.

Am I kind of screwed here in this situation?

Answer:Windows 7 suddenly starts booting into Safe Mode always

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On an irregular basis, sometimes 4 or 5 times a day or sometimes once a week, when I start up Mozilla Firefox it will only start in safe mode. I have to restart the computer (HP TouchSmart desk top) to get it to run correctly. If I try Internet explorer, when it's doing this, it keeps opening up new windows until it won't open up anymore.

I have all my updates up to date, anybody got any ideas. I run Norton antivirus which also automatically updates.

Thanks in advance Mike

Answer:Windows 7 starts Mozilla Firefox in safe mode

My advise, Uninstall Norton and install Microsoft Security Essentials - Free Antivirus for Windows

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If I could get to a normal boot, I could run the usual suite of anti-malware software. But I can't get there. And when booting, my keyboard is blocked (it works fine mechanically) so I can't change the boot approach or launch Kaspersky.

Attached is the FRST.TXT file. At least I could run that.

What should I do next?

Answer:Can't boot into safe or normal mode, keyboard doesn't function during boot

Hi and welcome to the forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
The fixes are specific to your problem and should only be used for this issue on this machine!
The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
If you don't know, stop and ask! Don't keep going on.
Please reply to this thread. Do not start a new topic.
Refrain from running self fixes as this will hinder the malware removal process.
It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to nece... Read more

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Windows won't boot up in any mode. In safe mode it hangs up at multi(0)disk(0)rdisk(0)partition(1)\windows\system32\kdcom.dll. I booted the system using the xp cd and went through the repair process selecting r in the windows menu. After trying to restart windows in the safe mode again the computer hung up trying to load kdcom.dll. Any suggestions?

Answer:safe mode windows xp stops at kdcom

I also have the same error. It seems to have happened after the last MS patch

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WIndows explorer keeps stopping and trying to restart, eventualy it just stops working. If I try to boot up in safe mode, I simply get a windows explorer has stopped working. How can I fix this. Should I do a system repair?

Is there any other way to run explorer?


Answer:Windows Explorer Stops even in Safe Mode

Hello Bill

Try doing a System Restore to before the problem started.


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My Dell Studio 1435 is infected with a deadly virus, possibly a worm if that means anything to the experts. Basically, the virus is on a "lookout"for any USBs connected to the machine and will completely eradicate the USB contents. I cannot boot to Safe Mode either and have tried System Restore and Repair, but to no avail. My CD-ROM is not working either, it makes a dreadful sound every time I insert a disc and then it will spit the disc out.
I don't mind a clean installation of the OS, it's what I intend to do anyway, but I need to backup my files and drivers, but I don't think it's a good idea to do any backup with the virus present. Does anyone have any idea how I can go about removing the virus?

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I have a virus (the virus remover 2008 one), and in order to remove it, I have to enter safe mode. Unfortunately, I have had this Keyboard error which doesn't allow me to press F8 to enter safe mode. I checked all connections and tried a different keyboard, so it isnt the keyboard issue. Is there any other way i can enter safe mode? or fix the keyboard issue? maybe a hardware problem?

Answer:Keyboard error at boot- can't get into safe mode

Whats the error message?
You can also try pressing F5. Sometimes that key works too for choosing the startup options.

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Hi Everyone, I have an HP with P4 166 with 256mb running XP. Turning on the machine it goes straight to safe mode and no matter what I select it seems to boot then shuts down and starts up on it's own back to safe mode. Any thoughts that might help?

Answer:XP starts in safe mode starts and reboots

Is it complaining about not being "Activated" ?
Do you have any errors in the Event Log ?

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Yesterday I was playing a game on my HP Laptop when the computer froze. I couldn't move the mouse, open task manager, ctl+alt+delete, nothing. I had to hold the power button down for 10 seconds and do a hard reset. I let it sit for a few minutes and then booted it back up. Ever since, my computer is not working. It seems to take forever to load to Windows, which it never has before, and once it loads to the desktop everything goes to "Not Responding" within about two minutes. I can't do anything but a hard reset. However I can boot to safe mode with networking with no problems, and it works fine. I have not added any new programs or hardware in many months. Windows will boot up like normal, but as soon as I try to open anything (internet, control panel, start menu, etc) it opens and then freezes to "not responding" and I can't do anything but a hard reset.

These are the steps that I have taken so far:

Ran a virus scan through Norton and Hitman Pro, and downloaded Malwarebytes in safemode - all came back clean.
Used msconfig to disable all startup programs and all non-microsoft services. Still having the problem.
Did a "clean" boot from another forum. Still having the problem.
Uninstalled several programs, still having the problem.
Checked all device drivers for updates, everything shows "The driver installed is the most current version". I have no yellow or red flags, even in the hidden devices.
I attempted a system res... Read more

Answer:Windows 7 not responding, works in safe mode

Hi SpunkyCowGirl

Try to run SFC /SCANNOW

SFC /SCANNOW Command - System File Checker

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Hello,First off, thank you very much in advance for reading this and trying to help.PROBLEM: HP Pavillion dv6000 laptop with a relatively new Windows 7 OS on it crashes every time I try to reboot. The computer only starts in safe mode. Safe mode works normally, except there is no sound.ABNORMALITY prior to first crash: The computer started producing an annoying beeping sound. I turned the sound off and forgot about it for a bit. After a few hours the first crash occurred. Still no sound on computer.Thanks bunches again!Elena

Answer:HP laptop/Windows 7 crashes every time, only starts in safe mode, no sound

That laptop barely...just barely meets the Specs for Win7...unless you have added RAM to it.We will need to know what the beeps are as that points to a hardware glitch of some sort...

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So about an hour ago my computer decided to crap out on my, when on reset my ASUS informed me that there was a power surge and was prevented. But now all I can do is access my OS via Safe Mode even if I choose to "Start Windows Normally". If I do it simply forces it into Safe Mode again. I'm at a complete loss if this is a software problem (I'm hoping so). Or if my motherboard or something else internally has been compromised or damaged when said surge happened.

Any thoughts on this or possible solutions?

Answer:Power Surge detected upon reset, windows 7 only starts up in Safe Mode

Try unplugging the PC from the mains power for a minute or two. Also try loading defaults in BIOS.
Option 3 - Step 6 - Safe Mode

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I am just going round and round in circles, can anyone please advise next step!

I have a Fujitsu Siemens P4 2.4G Scaleo 600, running SP2 (updates turned off because SP3 ruined my system when it was first rolled out). Three days ago the Security Suite virus got past my firewall and antivirus software when I was using Chrome not IE, and since then my pc won't reboot past POST and just keeps restarting.

I've managed to get the BIOS safe mode screen up a couple of times with the F8 key (have to be quick!) but the keyboard then won't work, so am unable to choose any of the safe modes. The arrows don't work, nor the tab key. My keyboard and mouse are wireless. Obviously i get timed out and it goes back into its loop of constantly restarting.

I don't need help with the actual virus (I've burned to disk Malabytes and rkill, etc), I just need to get into safe mode! Can't find my product recovery disk at the minute, but wouldnt that wipe my files anyway? And would it even boot? I tried an xp mini boot disk but that didn't boot.

Answer:[SOLVED] KEYBOARD Won't Work in SAFE MODE, can't boot.

Right, I plugged a wired keyboard in and got keyboard access. I then ran through each Safe Mode option but every time the page hung on a list of partitions/system32/drivers, and then went back into its reboot loop.

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Hi, I'm having many problems on my HP p6-2100 desktop running Windows 7 Home Premium now, the programs like Internet Explorer 9.0.8112.16421, Excel, is more and more often become not responding, tried System Restore but failed, showing "The restore point was damaged or was deleted during the restore", tried to run Disk Cleanup, but stucked on calculating space, tried to run Disk Cleanup in Safe model, but can not get into Safe model, it's stucked on Loading Windows Files, Loaded: \windows\system32\drivers\CLASSPNP.SYS

Any help would be much appreciated.

Answer:Windows 7 Home Premium - not responding -can't get into safe mode etc

Is this factory preinstalled Win7 which is the worst possible install one can have of Win7, larded with bloatware and useless duplicate utilities which interfere with better versions built into Win7?

That's why most tech enthusiasts will not run such an install but instead Clean Reinstall - Factory OEM Windows 7. Everything is provided in the blue link tutorial.

Otherwise you can try to raise the Titanic by working through the steps for Troubleshooting Windows 7 Failure to Start

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Vista service pack 2
Weds night shutdown pc, an hour later was still on shutting down screen so I turned off with the button.
Same thing Friday. Daughter was usin it on the Internet playing games and everything appeared to be working until I tried to turn it off.
Today I tried the command prompt thing, sfc/scannow. Couldn't get it to work as every time mouse went into bottom toolbar it froze, having to turn off with button.
I went into safe mode and did the scannow, it said it had fixed something and would make changes after a restart.
Still freezing in bottom toolbar, noticed Internet now not connected.
Safe mode again and did scannow again.
Same results.
I noticed there was a new prof installed on weds ( days first prob occurred) trusteer endpoint protection. Went to control panel in safe mode as I couldn't do it normally, tried to remove, got the message ' the windows installer service could not be accessed. This can occur if the windows installer is not correctly installed. Contact support'
In safe mode ran, ccleaner, spybot, and malware bytes. Spybot found 4 entries and asked me to do something to Mozilla (sorry I don't remember what but I said yes, it wasn't to close it, it was something like fix)
Malware bytes found nothing.
In safe mode restore centre will not open, nothing happens.
In normal vista nothing works, if I go in bottom toolbar it just freezes. If I try to click a shortcut from desktop I get message saying windows not responding and to end or wait.... Read more

Answer:Windows not responding vista. Safe mode partially working

Sorry had to post this from phone sorry for any mistakes

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Relevance 73.39%

So my laptop only starts up in safe mode and when I try to access it through normal startup, a blue screen appears for a short amount of time and then attempts to startup again going on and on in a never ending cycle.

However, I got it running on safe mode and ran Malwaebytes Anti-Malware on safe mode (with networking). However, it didn't pick up anything wrong. What can I do to fix this???

Answer:Vista only starts in Safe Mode and blue screen appears in normal mode

Hi There ghostOnthestage!For a rather lengthy but very informative article on stop errors and what may possibly cause them go here: Perhaps this will help a bit until someone more knowledgeable on this subject can come along. Good luck!

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Relevance 72.98%

I am having an issue where my computer will start fine in normal mode, but if I try to go into safe mode, it goes into startup repair mode.

Windows 7 Home 64bit, Lenovo desktop. Webroot Secureanywhere.

A little bit of background: OPENVPN was giving me a lot of messages like, "TCP: connect to [AF_INET] failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive". Contacted my VPN provider regarding this, they questioned where that IP address was coming from because it was not theirs. The IP address is this message would sometimes change, but according to WHOIS all were registred to:

OrgName: RIPE Network Coordination Centre
Address: P.O. Box 10096
City: Amsterdam

I have no idea personally who this is. Ran the widely accepted malware scanners (Malwarebytes, Superantispyware, Rkill, Adwcleaner, Combofix "feel free to scold me...", and I think some rootkit scanners) found Somoto PUP, which I seem to have removed. OPENVPN ceased giving me the "system tried to join a drive" messages.

I want to run Malwarebytes in safe mode to make sure the infections are gone, but every time I F8 and select SAFE MODE or SAFE MODE WITH NETWORKING, the computer goes into STARTUP REPAIR mode. I have not selected the RESTORE option, but selecting the REPAIR option just results in the computer hanging and I have to force power off the computer.

Tried googling for this issue, but all I fi... Read more

Answer:Starts in normal mode but safe mode goes into startup repair...

Run the tool below

Farbar Recovery Scan Tool

64-Bit Version OS Farbar Recovery Scan Tool x64 <===== Download Link

Drag the FRST64.exe from the Downloads folder to your Desktop

Right click on FRST64.exe and choose

When the tool opens click Yes on the disclaimer window .

Press Scan button.

FRST will let you know when the scan is complete and has written the FRST.txt to file

The first time Farbar Recovery Scan Tool is run, it makes also another log Addition.txt

Please upload both logs in your reply.(FRST.txt and Addition.txt)

FRST.txt and Addition.txt will be on the Desktop

Upload a File
Click on the Go Advanced button under the Message box . Scroll down to Additional Options then click on Manage Attachments in the Attach Files sections . Click the Browse button locate the file then click on the Open button . In the Upload File from your Computer section click on the Upload button . Wait until it finishes uploading then close the window . Then click Submit Reply .

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Relevance 72.57%

I have Lenovo laptop with i-5 processor, 8 gb ram and 1 tb HDD with win7 os. On last Monday evening (18-Nov-2013) when i tried to start my laptop, it gave me blue screen error just after the windows boot logo (before appearing of login screen), and this error lasts just for a fraction of second. And right after that it restarted and showed options of Safe Mode, normal mode etc. Then I ran the system in safe mode but it stops while loading aswrvrt.sys and again gives blue screen error. I tried repairing my os with the win7 CD and repair disc but the process stops after the windows files are loaded. Its not even able to detect the OS, it just hangs there. While trying to format and install a fresh os the same thing happened again, it gets stuck at "setup is loading...". I have tried farbar tool also but as I am not able to run the repair option I tried running in freeDos but it says that the program can't run on Dos. Please help me out with this...

Answer:Not able to boot, problem with aswrvrt.sys, safe mode stops at aswrvrt.sys

Welcome to Bleeping Computer.
The following will serve two purposes, it will let us know if you can boot from a bootable disc, and it will let us know the condition of the hdd.
Please download SeaTool for DOS.
When the SeaTools for DOS website opens click on I Accept, then click on the Download button in step #4.
This download is a ISO image which you will need to burn to a CD in order to create a bootable disc with which to run the diagnostic tests.
To burn this ISO file to a CD or DVD please downlaod ImgBurn and install it.
Insert blank CD or DVD into your CD/DVD drive.
Open ImgBurn, and click on Write image file to disc.

Click on the Browse for a file icon:

Right click on the Start orb , then click on Downloads.  Scroll down to the SeaTools for DOS download and click on it.  This will load the ISO image, you will see the information listed as it is in the image below outlined in red.

Click on the blue arrow (also outlined in red) to start burning the bootable CD.
Once the disc is created load it in the CD/DVD drive and restart the computer.
Please note:  You may need to change the boot order in the BIOS so the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
Please run the long test and include the results in your next post in this topic.
Edit:  Is this topic posted at another website?

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I have a customer’s computer that at first appears to have motherboard or keyboard damage but I have found this to not be so. Both ps2 and usb keyboards will work in bios. This obviously meaning the keyboard is good as well as the ps2 and USB ports on the MB. As soon as Windows XP starts up the keyboards stop working and I just get a beep, and the system is slow(only 128 Mb of mem) but not frozen. The system was only serves pack 1, I put on sp2. No change. I used virtual keyboard to go in to “msconfig” and shut off all start up and services just incase it was a virus or unwanted program, no change. I tried different memory, no change. Our store prides our self on fixing most problems with out formatting and starting anew like all others in this area. I fear we will need to format this on unless some one has an answer. If you have an answer pleas be quick we received this system yesterday and we like to get systems back to there owners as soon as possible.

Answer:keyboard stops working when XP starts


Does this happen in Safe Mode?

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Relevance 72.57%

I have belatedly tried 6 times to install sp3 for Windows XP and each time had to restore, the cleanup takes over an hour during installation then after the reboot it starts in safe mode and not normally, what can I do

Answer:Windows XP SP3 failure reboots in safe mode

I'm just wondering why you on't just stay with SP2? Some HELP in posting on plus free progs and instructions Cheers

2 more replies
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Hi!So today when I started my PC it was showing me that screen from where you choose how to start the windows.I chose to start it normally.It started,the monitor was on,but when exactly when the screen where I need to type my password had to appear,the 'vga no signal' appeared.I started the windows in safe mode then,to see if it opens this way,and it does.Can anyone help me?I am not very good at computers.Thank you!

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Relevance 72.16%

my laptop is start up in normal mode but not starting up in safe mode

Answer:laptop starts up in normal mode not safe mode

Was it starting Safe mode & now has stopped?What is the Exact model of your laptop?

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Relevance 71.75%

With Win 10, sometimes when I'm typing an email reply with Live Mail the keyboard stops working and I hear a beeping sound. I can get it to stop by going to WordPad and type a few letters, then the beeping stops and I can go back to Live Mail and finish typing my email reply. Other times the keyboard loses 3 or 4 strokes and sometimes I hear 1 beep when that happens.

I've only had this happen in Live Mail, although I really don't type that much in other programs. I had this same problem with Win 7, upgraded to Win 10 and still have it. Any ideas on what is happening here?

More replies
Relevance 71.75%

With Win 10, sometimes when I'm typing an email reply with Live Mail the keyboard stops working and I hear a beeping sound. I can get it to stop by going to WordPad and type a few letters, then the beeping stops and I can go back to Live Mail and finish typing my email reply. Other times the keyboard loses 3 or 4 strokes and sometimes I hear 1 beep when that happens.

I've only had this happen in Live Mail, although I really don't type that much in other programs. I had this same problem with Win 7, upgraded to Win 10 and still have it. Any ideas on what is happening here?

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I am using Windows XP home edition with SP3. It was working normally. I used to get a popup "Windows cannot find "syssetup.exe"....When i opened yesterday morning I found it taking longer and never go to the desktop after giving the username and password. It stops at Welcome screen with a msg "Loading your personal settings" and no more response. I followed below steps to trouble shoot the issue.

1.I have tried opening in both "safemode" and "safemode with networking", found its working fine. I ran "msconfig" in safemode and unchecked some unwanted applications(nothing related to windows process) and tried again opening in normal mode.... Not worked

2. My internet works normally in safemode. Found some virus by running antivirus in safemode and cleared all the viruses.

It would be really appreciable if any one could solve my issue..


Answer:XP home stops loading at Welcome Screen in normal mode, but working fine in Safe mode

try using system restore in safe might help...or try selecting the last known good config that worked...if still not work...try repairing it with you windows xp bootable cd..

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Dear users, I'm stuck in an endless process of reverting changes after a failure to configure windows uupdates and I can't use the F8 key to enter the safe mode, because I haven't re-enabled the F8 key while the system was running smoothly. How do I grasp this problem?

P.S. I left the PC running for 10 hours, which changed nothing.

Answer:Failure configuring Windows features, can't go SAFE MODE

Can you go to your bios setup?

2 more replies
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I put it in the hardware forum, but it might belong somewhere else. Some times my keyboard stops responding. All I have to do is reboot to get it back, but it is a pain to deal with it. I have tried other boards only to have the same problem. It's not one certain program running when this happens. Running Win 98 SE. Any clues on what could be causing this? Thanks, Barret.

Answer:keyboard stops responding

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My Satellite M30 keybord works fine until the system restarts. I can go to setup(F2) or boot options (F8)
but once XP starts loading the keyboard stops responding.
Everithing else seems OK.
I just did a fresh installation and it went well. I reinstalled the system, Office, Antivirus and everithing was working ok. This pc worked for more than a year with this exact configuration without any problems.

After a while using it the keyboard suddenly stops responding. Even the caps lock will not go online. But it will work again on reboot right before windows start loading.

Anyone have any idea of what is causing this?

Answer:M30 keyboard stops responding


does the keyboard work, if you start the notebook with a boot disc?
I don't know why this happens, but I think you should reinstall the system again.


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Hello all.

Having a problem with my ps/2 keyboard suddenly deciding to stop responding. I can unplug it, plug it back in, and it works fine. Usually get a system beep when it stops responding. Wondering if this is a BIOS problem anyone is familiar with before I start d/l'ing updates. Possible IRQ conflict? Didn't find any info on MSI website.
Any help would be appreciated.


System specs:
MSI K7N2Delta-L
AMD Barton 3400+
1 gig Geil RAM
HIS x800pro video card

Answer:Keyboard stops responding

driver problem? is the connection between the ps/2 port and your mobo alrite, my old mobo was dodgy and the keyboard and mouse ps/2 ports were very lose so i had to keep rebooting and reconnecting the keyboard and mouse and it worked! try that, if it is lose then see if you can find the lose bit!

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on my X60T and X61 tablet notebooks with windows 7, they keyboard stopps working any time I use the "switch user" method to log on. If I use the on screen keyboard to log back in to the original user account, the keyboard starts working agian, but not for any other account. Also, if I reboot, the keyboard starts working again.   This is a problem on all of our X60T and X61 tablet notebooks.

Answer:Keyboard stops responding

Due to hardware compatibility, the the keyboard stops working at any time. I suggest you to please update the BIOS of your system from the below mentioned web link.
After this, please restart the Notebook and check if the issue resolved.

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution".! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

2 more replies
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Hello all!

I've been having this very frustrating problem for some time now and I hope someone can assist me.

There's no way of telling when, but at random times my keyboard will just stop working. Sometimes it will be perfectly fine for a few days and then go out but then other times (like for the past day or so) it might go out several times in an hour or so. When this happens, the keyboard Num Lock indicator light always stays lit and a reboot always gets it working again.

I've tried three different keyboards that were all PS/2 but the problem still occurs on each. Unfortunately, I don't have access to or can afford to purchase a USB keyboard at this time. If I were able to definitely determine this to be the problem, then I would get one.

Disconnecting and reconnecting the keyboard while the system is running doesn't work, I've tried. I've also uninstalled/reinstalled the keyboard and attempted to update the drivers in Device Manager with no result. However, like I mentioned, a reboot always brings it back and the light on the keyboard always stays on.

Here are my system specs:

Biostar P4M900-M4 mobo (less than six months old)
Intel Pentium 4 2.53 Ghz Northwood processor
2 GB PC5700 RAM (less than six months old)
Nvidia GeForce GS7300 video card
Onboard 5.1 audio
Dual hard drives and DVD R/RW drive

So that's pretty much it. Please help! I'm at my wit's end with this! Thanks!

Answer:Keyboard Stops Responding


1. Disconnecting a PS/2 keyboard while the computer is on is not a good idea as it will prevent the keyboard from working again once it is plugged back in.

2. This sounds like a motherboard fault. A USB keyboard should only cost about £2 from somewhere like ebay.

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Hey, I have been experiencing this problem for a while now, after sometime my usb keyboard would stop responding and then at times I would hear a "found new hardware sound (tun tun?) and it would start working again and when it won't, unplugging it and plugging it back would make it work. It has started to annoy me now, also sometimes it doesn't work on boot up and I have to restart my computer. I've tried installing different operating system too, first xp and then 7 and the problem is still there. My usb ports work fine for other components, e.g my cam, usb soundcard, i even tried changing the port for the keyboard but it would do the same thing and it's only the keyboard that does that, i've tried a different usb keyboard too. same problem.
Any ideas/help would be appreciated!

Answer:Keyboard stops responding

Your keyboard is probably faulty, did you spill something in it? If so turn it upside down for a few days. I read you can actually run your keyboard through the dish washer to clean it in one of my college computer repair books, though I have never tried it. If I was you I would take out all the keys and clean it or run it through the dish washer and leave it face down for a day. Perhaps you need to update your keyboard driver, but thats highly unlikely.

your keyboard is likely dirty or dying

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I am using windows 7 32 bit on my computer. while booting my computer initial windows 7 logo appears with keyboard num lock lit; but after the logo stuff; the user choice screen should have appeared but; the num lock key goes off and doesn't re light and black screen appears.

But it works fine with safe mode and safe mode with networking?? What could be the problem??

Thank you in advance

Answer:starts on safe mode but not on normal mode

As always, I recommend running a full scan with your installed antivirus suite. Then run a second or third on-demand scanner like Malwarebyes, Hitman Pro, Windows Offline Defender, etc just in case your installed suite missed something.

If this problem just began with a couple of days ago you could try using a restore point to return your computer to a date/time prior to the problem starting.

System Restore

You could also try doing a clean startup (AKA clean boot) to troubleshoot apps and services that may be causing the issue.

Troubleshoot Application Conflicts by Performing a Clean Startup

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I am able to start in Safe mode, but the machine will not complete a normal boot.

I ran most of the malware removal procedure and removed numerous infections. In safe mode, I am not able to install SUPERAntiSpyware.

I have included the log files in two posts.

Thank you

Answer:WXP starts in safe mode but not normal mode

Combofix log is too large to attach (273kb).

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Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:35:12 PM, on 12/7/2009Platform: Windows Vista SP1 (WinNT 6.00.1905)MSIE: Internet Explorer v7.00 (7.00.6001.18319)Boot mode: Safe mode with network supportRunning processes:C:\Windows\Explorer.EXEC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Tool... Read more

Answer:Starts in Safe Mode, Not Normal Mode

Do you still desire help?

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Hello all,

After trying to scan my computer with tdskiller (I believe its called) to remove some viruses, I was asked to reboot. When I did, my backround desktop picture turned black, files seemed to be missing from my desktop and a window poped up scanning and telling me how many errors I had. Shortly after I got about 20 error pop up messages. I rebooted my computer and more files were missing to the point all I had was recycle bin, and two other programs.

Now the computer runs only in safe mode, No matter what I do (pressing f8 - start in normal mode) nothing works. I cant get internet access, and worst of all, I cant even system restore or even recover it back to to the malfunctioners option due to errors. I am stuck and do not know what else to try.

Ive tried the repair option in dos aswell and it just keeps me in the "Loading window files" screen, as I left it there for nearly four hours im guessing that was not going to work.

Answer:Windows 7 Hard drive failure - Only Boots in Safe Mode

So you are unable to use System Restore from safe mode?


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I have a Sony VGN-FW139E with window vista. When my computer tried to boot into Windows, it just hangs on window vista loading screen.
If I selected Safe mode or Safe mode with Networking, I got this message.

Loaded: \windows\system32\drivers\crdisk.sys
Please wait?
Then it did not get any further. Is there any solution to fix this problem? Thx..

Answer:Problem can't boot into eithre normal Windows mode or safe mode

See if selecting Last Known Good Configuration helps.

If that doesn't work then try this Repair Install For Vista - Vista Forums

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