Computer Support Forum

Problems shutting down

Question: Problems shutting down

Whenever i want to shutdown my windows xp, i go to start and shutdown and then the screen just remains the same with my desktop in the back, icon, wallpaper and all the good stuff - and if i try to open something, a little dialog box appears saying that windows in shutting down

then after about 5 minutes windows actually starts shutting down and switches screen to the saving settings and the powering off or whatever comes next and then it finally shuts off

Does anyone know what the problem could be and how to fix it??

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Preferred Solution: Problems shutting down

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Problems shutting down

Have you tried going to "msconfig" under the "start-up" tab and removing any programs from running in the background? Your problem may be a program hanging.

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Ok, here goes...About 2 months ago i bought a brand new dell with xp pro installed. Last weekend it started acting dodgy, most of the time when i turned it on it would go to the welcome screen and just freeze, ctrl alt del wouldnt do anything so i had to turn it off manually. I kept restarting it and after 7 attempts i finally logged in successfully. I then did a system restore to the previous weekend and i thought this sorted the problem out. It did to a degree, it doesnt freeze at the welcome screen anymore. However, i have 2 user accounts on my pc and when i try to log off either of them, nothing happens. I try to shut down and a message pops up saying 'users are still logged in, would u like to log them off?' I click yes and nothing happens, as if the computer just disregards what i just told it do. Its not a major problem, just an annoyance. Whats worse is a cant find my windows xp disc to re install again. Any ideas?Cheers guys

Answer:Shutting down problems - xp pro

Give me a break!!!139,000 users and no-one can help me!!!

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When i try to shut down my pc it freezes, and i have to switch off the power.What can i do, is this the worm virus???

Answer:Problems shutting down XP

What you can do is follow the advice at click hereNo, it isn't the msblast worm.

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I have several problems which I'm not sure are linked.

Firstly when I try to shut down the PC - I get error message 'ebaytbdaemon.ex' which I then have to click on before the PC powers down.

Secondly I am unable to click directly on a link within an e-mail (OE) - doing so just produces the egg timer icon - when this happens if I attempt to close OE, again the screen 'hangs' with an error message. I was advised to delete cookies as a way around this but to no avail.

I realise that pasting the link into the main browser window is an option (probably safer!) although sometimes this is not always possible - but I am curious as to why the problem has developed in the first place.

Finally I have noticed several messages stating that my PC is low on virtual memory. This coincides with any application - even opening a word document - running painfully slow. On one occasion tonight I was advised that my system did not have enough memory to open Word Help!

I have run AVG/Ad-aware but no help. Also I notice that the problem with virtual memory appears to come and go ie everything runs fine - then slows - then is fine again.

I would say that I have run a defrag analysis which suggests this is necessary so presumably this is not helping matters. I aim to do this as soon as I finish posting this!

Any advice to any of the above ramblings would - as ever - be much appreciated.

Answer:Problems shutting down with XP

Any help with the above would be appreciated.


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I am New to this and am excited to seek help from this forum. I have some irritating problems with my PC. I am running windows 2000 and it's not shutting down properly. It tell me WIN MIN is running or something like that. Also i am getting pop up after pop up, some of them affending. I am using this computer for my business so any help as soon as possible would be very greatly appreciated. ..... I have included my HiJackThis Log data.
Logfile of HijackThis v1.97.7
Scan saved at 12:19:40 PM, on 12/12/2003
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Documents and Settings\All Users\Start Menu\Programs\Startup\winlogon.exe
C:\Program Files\Common Files\GMT\GMT.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet ... Read more

Answer:Pop-ups and Win Min Problems when shutting down????

Answered here:

Please don't post duplicates.

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Hi every oneI have a 3 month old Toshiba laptop (came preloaded with Vista home premium ) which for that last couple of weeks has re started automatically every time I shutdown.I have googled this and tried every tip I can find (turning off auto re start etc) but to no avail.The only way to shut it down and for it to stay off is to hold the power button.I think this happened after a windows update

Answer:Shutting down problems

From the start button do you use the "on /off button" or do you use the arrow to the right of it and then choose shut down?Have you recently changed you power saving options?

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iam an aol broadband user and sometimes when i quit aol the sign on screen stays on the desktop.when i select exit from the taskbar it closes but when i go to shut down my pc there are a few windows open ie aol tray shutting down but it wont shut down i have to press the reset button. HELP

Answer:problems shutting down

See if this helps - click hereThere are version-specific links to the left

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Hello, I've been having problems shutting down my laptop for a few months. Sometimes when I try to shut down my computer, it will log off my desktop and indefinitely produce a Windows 7 background with the words "Logging Off" without completing the shut down, regardless of how long I wait.

Usually when my laptop shuts down successfully, it'll produce this screen with the words "Logging Off", which will then change to "Shutting Down", and then complete a successful shut down.

I'm running a Windows 7 Ultimate, 64-bit on an Acer Aspire 1420P. I use Comodo Personal Firewall and Avira AntiVir Personal - both the free editions.

Thanks for the help!

Answer:Problems Shutting Down

Go Start>Run (Start Search in Vista), type in:msconfigClick OK (hit Enter in Vista).Click on Startup tab.Click Disable allIMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.Click Services tab.Put checkmark in Hide all Microsoft servicesClick Disable all.Click OK.Restart computer in Normal Mode.NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.If you use Windows firewall, you're fine.Try to shut it down now.

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50% of the times I shutdown, I get to the 'Windows is shutting down' screen, and that's as far as it goes. I have to press 'reset', wait for scandisk to run, then try again, when it usually works O.K. Any ideas?

Answer:Shutting down problems

does scan disk find any problems with your files?

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well i have windows xp home edition lots of times when i go and try to shutdown the pc it wont shutdown it just stay there and nothing happen i try to press the power button because as you may already know you can tell windows to shutdown by just pressing it but that also wont work just leaving me the option to shutdown the pc by pressing the power button for 5 seconds if anyone could help i will really be grateful

Answer:XP shutting down problems

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My laptop will not shut down or restart. It seems to just go into sleep mode and then drains my battery. What can I do?

Answer:Problems with shutting down

You must try to find out why this happen.
I presume some background running process ?blocks? shutdown somehow.

Before you try to switch it off open task manager, check the list of running processes and try to end some of them manually. Maybe you will find out which of them can be responsible for this issue.
Especially check processes that belong to some application you have maybe installed at least.

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Well i am currently using a laptop. It is a Acer aspire 5585WXMI.

Recently i am encountering problems in shutting it down. The screen will show that it is shutting down, but the computer would just not power off. I have to manually press the on/off button to shut it down. I have even waited for one hour for the power to be off, but it just cant power off by itself.

Anyone can help? Thanks.

Answer:Shutting Down Problems

These problems are usually caused by a program not terminating properly - which prevents Vista from closing gracefully. I'd suggest checking your Event Viewer for errors around the time that you try to shut it down. Go to Start and type in "eventvwr.msc" (without the quotes) and press Enter. Then click on the Windows logs and look for errors in the System and Application log files.

Another way to troubleshoot this would be to close all open applications before trying to shut down. If it shuts down, then it was one of the open applications that was causing it. If it doesn't shut down, then try closing all the stuff in the System Tray (by the clock) and then try to shut down. If that doesn't work, then go to the Processes Tab in Task Manager (Ctrl-Alt-Del) and start ending the processes there. After a bunch of attempts you should be able to locate the offending item.

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I installed XP onto my PCEverything seems to be working well apart from when I come to shut the system down.XP closes all the windows but leave the message that "It is now safe to turn your computer off"But this message Just hangs there and the system does not auto shut down and I have to remember to turn off manually

Answer:Shutting down problems with XP

for xpclick here

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when i play any game such as unreal tournament or many others my computer will just shut off after about 30mins 45 mins
i have ran virus and all so i dont know what to do please help

Answer:shutting off problems

Have you ran a memory scan? Could be a bad memory chip. Had a bad one a while back, and it would restart the system as the chips became fragmented and full of crap no longer running. Info would try to run off the bad portion of the memory, and my pc would restart right there, no warning. check that first.

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hey when i try shut down or restart my pc it frozes, i don't have adware, spyware or viruses on my pc, i got Norton Antivirus 2006, Ad-Aware SE Personal and Spybot - Search & Destroy

Answer:shutting down problems

Check the Event Viewer and see if an App is getting hung on shut-down. Also you can use MSCONFIG to turn off certain programs and see if it will shut down normally when a certain one isn't started on boot.

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I have this problem since I last installed Windows.
When I shut down the computer it takes it up to 5 minutes to turn off. This happens when I use the special key on the keyboard, because if I try to shut it down from start menu>>turn off the same amount of time is required for the prompt with Shut Down...Restart and Stand By to appear.
This is not to annoying, but it becomes so when I have to reboot after an installation or something.
I managed to take a video recording of the screen and this is what it came out:
at first all goes prompts: "Windows is shutting down..."
and it stays like so for a while and then...very quickly: "Machine group policies finished."
and : "Stopping Windows File Protection..."
finally "Windows is shutting down..." appears again and it shuts down.
What should I do?

Answer:Shutting Down Problems

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I'm getting error messages when I try to shut down and I'm being redirected to a different way to connect to the net when I open up. Here's my Hijack this log. Please can someone help? Thanks in advance.

Logfile of HijackThis v1.97.2
Scan saved at 00:19:48, on 15/09/03
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page ... Read more

Answer:Problems shutting down

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I cannot shut down my pc. When i try to shut down my pc freezes, and i have to switch off the power. I have looked on the microsoft website but no luck.

Answer:Problems shutting down XP

It may well be a software issue here...I had this once, I downloaded the latest the drivers/software for my modem and all seemed ok. I also found that Norton firewall hung the pc alot at the shut down stage. Since moved to AVG, and BB I have no problems now.

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Hey , i was browsing the net for some good place to find answers and this seemed like the right place, i got a new comp about 2 month ago , and beeing an old xp lover ive struggled abit with vista , but the other day something new started to happen.

I play WoW alot and it seems as soon as i try and play wow , "not only wow but when doing other stuff aswell" my computer just shutts off , it doesnt automaticly logg out or restart , everything just shuts down and restarts , no error msg`s no nothing. Ive tried to find what`s wrong myself but tbh , im no genius when it comes to software. Any help at all would be greatly appreciated.

i`ll post info about the pc and hope it helps:

xfx Geforce 9800GTX 512mb
creative sb x-fi XtremeGamer
Western Digital Caviar 500 BG sata 2 16mb 7200RPM
Intel Core#2 duo e8400 3.0Ghz
Corsair Powersupply 550w ATX/EPS 120 mm fan , 4x sata , SLI

Think thats the info u need , oh and another thing , my daughter was playing around the comp the other day and knocked a glass off water out , alittle came on / inside the PC , but i shut it off and cleaned / dried it up carefully , nothing seemed to have broke , but then again I might be wrong , just seems odd that it restarts the way it does.

Answer:Problems with PC shutting down.

check if it lists anything in the event viewer at the time it occurs

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My HP laptop running Win 7 has been having problems shutting down about every other time in the past 2 months.

What could be the cause of this. Some programs are still active and seem to stop the shut down process.

Answer:Shutting down problems--Win 7

Hello welcome to TSF! We need more details. What symptoms are you having? Have you installed anything prier of this happening? Did you change any thing before this started?

What is the make and model of your machine. Also your profile says you have Windows xp yet your are posting in a Windows Vista/7 forum. WHich version of Windows do you have?

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Recently, my laptop hasn't been shutting down properly. Whenever I go to turn it off it doesn't respond, so you have to keep going to start-turn off-turn off over and over again. Either that happens or when I try to turn it off I get the 'End Now' program box coming up with something about ending ccAp, the odd thing is that yesterday it shut down without a problem, which is the first time in a few days that it's done that, and today it's gone funny again! Can anyone help me figure out what is wrong at all? Thank you!

Answer:Shutting Down Problems

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Just lately,when trying to shut down the computer after surfing I have experienced the following,maybe on 50% of occasions.
Screen flashes for a moment then blue screen displays the following message: WINDOWS
"An exception OE has occurred at 0028:CD A64667 in V x D.This was called from 0028:CD9C6C30 in V x D.
It may be possible to continue normally.Press any key to continue"
Pressing a key has always brought back the final page of AOL to close,I then manage to shut down normally.Just a bit worried that one day something major will go wrong so any ideas will be much appreciated.Thank you.

Answer:Problems shutting down.

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Today I installed windows xp on my sisters Dell Vostro 1710. The problem is, when i try to restart or shut down the pc, it doesnt do it. It closes the explorer.exe, but gets stuck there. It just sits with the background image on the screen. The only way i could shut it down is holding down the power button. How could i fix this?

Answer:problems shutting down xp

see if anything at the following helps

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hi, after i updated my A8N32-SLI Deluxe mobo's bios to version 1205, i started having shut down errors. when ever i tell windows to shut down, it does so, but right when the power is supposed to cut off, it doesnt, and my computer restarts... is there a setting in the bios that i should change to fix this? or is this a windows problem?

Answer:problems shutting down

I use the same BIOS and mine works fine. It might possibly be in Power options in the BIOS but I wouldn't count on it. You could give it a shot though.

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My start up time is very slow. The internet is slow. I can deal with that but the last two days I can't power off my laptop the normal way. It just hangs there with a black screen but my keyboard and power button stays lit up. I have to hold down the power button to shut it down. I don't show any viruses. Ran various system checks shows nothing. Haven't downloaded any new apps or programs. Can you help?

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When i shut down on an ATX Motherboard the shut down process gets to the windows is prepering to shut down screen and then freezing so i now have to turn it of manually like an AT Motherboard.HELP ME PLEASE!

Answer:Problems Shutting Down

Operating System?

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Im running windows XP

Everythings is great except for when i try to shut down.

I go to shut down and at the "windows is shutting down" screen ,it just stays there.Like it has freezed.

Heres a Hijack Log

Logfile of HijackThis v1.99.1
Scan saved at 8:13:56 a.m., on 14/02/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\VIA Technologies, Inc\VIA Audio Driver Setup Program\AudioDeck\AudioDeck.exe
C:\Program Files\Intern... Read more

Answer:Shutting Down Problems

Run HJT again and put a check in the following:

O16 - DPF: {FCF289D4-0AC8-4ED8-BE31-E8AF09606AB5} (download_35mb_com.applet) -

Close all applications and browser windows before you click "fix checked".

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Im using Windows vista and recently its stopped being able to shutdown completly.
Ran hijackthis scan and got this report..
can anyone help solve this problem?
all suggestions welcome

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:14:48, on 16/08/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18294)
Boot mode: Normal

Running processes:
C:\Program Files\Microsoft Windows OneCare Live\winssnotify.exe
C:\Program Files\Sony\VAIO Power Management\SPMgr.exe
C:\Program Files\Sony\VAIO Update 4\VAIOUpdt.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Sony\Marketing Tools\MarketingTools.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Sony\Network Utility\LANUtil.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Internet Explorer\IEUser.exe
C:\Program Files\Windows Live\Toolbar\wltuser.e... Read more

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I have just built a new PC for myself and I am having problems with shutting it down. Sometimes, not all the time when I am in Windows and I will select turn off or reboot the computer goes through the shutdown sequence. The monitor turns off, but the fans and power light remain on. So to turn it off completely I have to hold down the power button until it stops.
Any thoughts on what is happening?

2gb RAM Corsair
AMD Athlong 64x2 4800+
MSI K9N Neo V3
GeForce 8400
380W Antec PSU
Thank you for any help.

Answer:Shutting down problems

Most of the time a shutdown problem is caused by a poorly written driver. Does the shutdown problem happen if you are in safe mode?

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I am not sure if these are in any way related, but they are in the way that they are extremely frustrating!!!

Problem A) When my ethernet cable jiggles loose, and then i stick it back it, sometimes (but not always) my computer with BSOD and restart.

B) If I leave my computer on, overnight or w/e, and do not close the lid or anything (or even if I do) my computer will end up shutting down. Not restarting itself, but completely shutting down. I don't havve my settings set to do this... so its weird.

C) When I am playing Black and White 2, which my computer is 100% compatible with, I do not get very far before the computer just restarts itself. No BSOD, just restarts itself.

Also, sometimes my wireless card is very weird and will not pick up or will drop a connection that it previously had in the exact location. Usually restarting this fixes it, but its still annoying.

Oh and my computer is a Gateway C-140x running Vista Home Premium, 2.0GHZ Santa Rosa, 2 Gigs of Ram, etc.

Answer:Shutting Down Problems

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after installing ie9 99% of the time when i shut windows down it comes up and says it is waiting for a program to finish most of the time it is the side bar but not all the time
iam not sure if it is ie9 that has caused the problem but it seems strange that it started all started after installing it

can any body help

thank you

Answer:shutting down problems

I would try uninstalling IE9 to see if the problem persists.

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Recently, IE keeps shutting off, and AVG showed some issues with Resident Shield not working. Had to re-install AVG, but problems with IE still persist, and I have some slowness. I've run a rootkit scan, found a hidden file called brognet.exe and some hidden .dll files (6). Looking for advice on what the issue is.

Here is my main log:

Deckard's System Scanner v20071014.68
Run by John on 2007-11-22 13:42:55
Computer is in Normal Mode.

-- Last 5 Restore Point(s) --
8: 2007-11-22 15:59:34 UTC - RP292 - Scheduled Checkpoint
7: 2007-11-22 03:53:40 UTC - RP291 - Installed AVG 7.5
6: 2007-11-22 03:41:42 UTC - RP290 - Installed AVG 7.5
5: 2007-11-22 03:40:28 UTC - RP289 - Removed AVG 7.5
4: 2007-11-22 01:28:00 UTC - RP288 - Windows Update

-- First Restore Point --
1: 2007-11-17 15:25:21 UTC - RP285 - Windows Update

Backed up registry hives.
Performed disk cleanup.

-- HijackThis (run as John.exe) ------------------------------------------------

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:44:01 PM, on 11/22/2007
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16546)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Fi... Read more

Answer:IE keeps shutting off, problems with AVG

User is being helped at another forum:

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Hi, over the past few days when I go to shut down my laptop it can take about 3 attempts at clicking shut down until it actually does. There's occasionally a program I need to end and the box comes up saying that but then doesn't do anything. Can anyone help?


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Hello everyone

I've recently been having some problems with the general use of Windows XP. I have a very large number of processes running at all times, I'm not sure what these are and if and how I can stop them running on start up. I'm also having problems with various programs freezing and not working properly. I have also been having problems restarting and shutting down Windows, this is taking a very long time and sometimes will not shut down at all. My hard drive was very full and I've deleted a large number of files and defragged the hard drive but this has not helped. I have also run AdAware and Microsoft AntiSpyware.

Any help in solving any of these problems would be greatly appreciated.

Thank you very much in advance for any assistance.


Answer:Problems Shutting Down Windows Xp

UpInSmoke,First of all let me say Welcome to Bleeping Computer.Now to address the issues you have described. Without more definiative information. I can only suspect not confirm what I think the problem/s may be. Therefore I suggest that you do some scans to either confirm or rule out my suspicions. Please follow the list of items below to help diagnose what may be wrong. These are tried and proven methods to help resolve issues with computers. Anyone may reply to further posts as you progress. Good luck.Run these online virus scanners: this online Trojan scanner:TrojanScanAre you using these basic security programs?(They're all free.)a? free - a complementary product to antivirus software which is specialized in protection against harmful software. Antivirus software often features an inadequate protection against Trojans, Dialers and Spyware. a? fills this gap.ewido security suite - offers protection against urgently growing threats like Trojans, Worms, Dialers, Hijackers, Spyware and Keyloggers.Ad-Aware - A good program similar to SpyBot S & D.Spybot S&D - Detects and removes spyware, of different types, from your computer.Spywareblaster - A good program that prevents spyware from being installed on your computer in the first place. This program is always running in the background, protecting your computer. It prevents the installation of bad active X controls found in web pages.SpywareGuard - ... Read more

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Hi, win 7 ultimate, just installed outlook 2007 and it picked up my hotmail account but I had to work at getting it to work with yahoo, seems to be running OK. Problem is if I close it the tray icon goes grey and does nothing and I cannot get it to run again unless I start task manager and shut down the outlook exe from there, then the tray icon is gone and I can start it from the desk top icon. I cannot find a way of working round this. Any ideas out there?????? Thanks.

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when i try to shut down or restart computer it says it is "shutting down" but never does! it also has the spinning circle icon. please help me.

Answer:problems shutting down computer

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

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I've got a computer with Windows XP on it. About two weeks ago it developed two problems:

1. I have to request it to shut down twice. The first time I make the request nothing happens. The second time it closes down properly.
2. When I start it up I get the message "We apologize for the inconvenience but Windows did not start successfully". I have to catch this message before it tries starting up on the new configuration again and select for it to start using the last known good configuration. Then it starts OK. But it's a bit of a hassle.

I didn't make any changes to my computer on the day I first started noticing these problems. I've tried restoring my system to points before the problems started (takes up to three hours to do), running Malwarebytes (it flagged up eight files which I then removed) and chkdisk (seems to get to the end of the scan then restart the computer and do another scan indefinitely) but there's no improvement.

So here's a hijackthis log below. Can anyone help?
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:00:48, on 03/11/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Program Files&... Read more

Answer:Problems starting up and shutting down.

Sorted now, thanks.

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Hi, a friend of mine is having a bit of a problem with a pc she just recently purchased. All I know is that it won't shut down or restart and it just started happening yesterday. I attached her running tasks info, so I hope that helps out a little. Well, any help would be great and thanks! Oh, I forget to mention that when she does try to shut it down or restart it some message comes up stating that a program is running, but she can't seem to find what program it is..

Answer:problems with restarting and shutting down

has she tried doing a manual restart? i.e. pulling the plug? she may also want to try running something like adaware (from GRI soft) to see if it is some dodgy spyware that won't close

also uninstall this -
I have a feeling I have seen it before and it is some dodge spyware but I am not sure

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For some time now I've been plagued with messages regarding having to shutdown the computer to install 'important updates.' The computer says it's installing the updates and needs to shut down which takes for ever. It then reopens to say 'Updates were not configured correctly. Reverting changes' It then goes automatically to 'Switching off...installing updates.' After an age it reappears with 'The user profile service failed the logon. User profile cannot be loaded.' I then have to physically switch it off and it restarts successfully. That sequence has been ongoing for some time. I have Vista Home Premium Service Pack 2 and on a Dell Inspiron 1545 Laptop. Thanks for any assistance.

Answer:Shutting Down Problems with Updates

"The user profile service failed to log on" etc - I could suggest you try a "system restore" if you have an idea when the problem occurred and you can restore to a date BEFORE that. Otherwise have a look at this LINK - click here

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My computer seems to shut down fine but if I do an update or anything that requires a restart it will shut the screen off and the HDD will initially show some activity but then nothing happens.

This doesn't happen all of the time but more often than not.

A full shut down seems to work fine it's just a reset/restart that seems to hang on me.

Answer:Problems when Restarting/Shutting Down

It could be just finishing whatever update you did.

If it doesn't happen all the time ,don't worry about's Windows.

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Over the last week or so when my computer boots up sometimes it boots to the desktop and nothing is there except for the backround?(No Desktop Icons,Taskbar) It takes up to 5 min sometimes for the desktop to load completely. Other times when I boot up,everything boots up normally"Icons,Taskbar items etc" but when I try to open up anything
(Outlook Express,Norton etc.) nothing happens. The hour glass of my mouse stays on for 5 to 10 sec then it dissapears. About 3 to 5 min later the programs that I tried to open all open at once???
When shutting down my computer I get 2 error messages,both saying
"Initialization Failed"

1. WAVIPERF.EXE - DLL "The application failed to initialize because the windows station is shutting down"
2. DINRDLLG.EXE - DLL "The application failed to initialize because the windows station is shutting down"

The 2 error messages will continue to appear 3 to 4 times in a row before the computer finally shuts down.I have not installed anything on my computer since these problems started happing. Any ideas on how to fix any of the above 2 problems would be very appreciated. I have win xp pro sp2. thanks again..


Answer:Starting & Shutting down Problems?

As you probably already know, a Google search turn up no results for DINRDLLG.EXE or WAVIPERF.EXE
This is most likely caused by a virus or spyware.

Please download
Mcafee stinger multivirus removal tool
Install and run

Spybot search and destroy
Ad aware personal form Lavasoft
Install, update,run, check for problems , fix problems.
A Squared trojan remover
Download, install, update, scan and fix.

Download, unzip and extract to a permanent folder of your creation such as C:\ProgramFiles\Hijackthis\Hijackthis.exe
Run and choose scan and save logfile. Copy the contents of the notepad window which opens and post it here.

This post should probably be moved to the Hijackthis log board.

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Well, I recently put together my first computer. Having a few problems. First problem i think i should fix is my computer isnt shutting down properly.

If I restart from the start menu, it exit windows xp and goes to a black screen. The monitor will power down, but they computer itself does not turn off and then power back up. Instead it just idles, until I am forced to hold the power button until it shuts off. Once I start it up it says it encountered a boot error(something to that effect). Then i start up like normal.

If I turn my computer off from the start menu it does turn off, completely. When i power it back up its a black screen(like there is no connectivity to the monitor). It stays like this until i hold the power button until it shuts off. When i start it up again, it will go to the "encountered a boot error" screen again. I then start up like normal.

Im assuming its a mobo issue, the user guide is no help with this problem. The user guide says

"If you are using Windows XP: **I am**

1.Click the start button then select turn off computer.
2. Click the turn off button to shut down the computer.
3. The power supply should turn off after windows shuts down."

Pretty useless, no trouble shooting guide either.
Here is my set up.




Vide... Read more

Answer:Solved: Problems shutting down.

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I am having problems with shutting down my PC and saving with notepad.

Whenever I come to closing down my PC, when going to start -> shut down etc. the shut down dialog box doesnt appear and the computer freezes when the pc has been switched on for a long time. so the only way i can switch off my pc is by using the actual power button, something which i dont like doing. however if my pc has been on for a short period of time, say 15/20 mins it will appear.

Notepad - when I use notepad and want to save what i have written, i go to file -> save as then notepad just freezes and the only way I can close it is by using task manager. in other words i cant save any notepad files i create.

any help would be greatly appreciated, thanks in advance.


Answer:problems with shutting down and notepad

anybody have any ideas, thanks.

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Over the last week or so when my computer boots up sometimes it boots to the desktop and nothing is there except for the backround?(No Desktop Icons,Taskbar) It takes up to 5 min sometimes for the desktop to load completely. Other times when I boot up,everything boots up normally"Icons,Taskbar items etc" but when I try to open up anything
(Outlook Express,Norton etc.) nothing happens. The hour glass of my mouse stays on for 5 to 10 sec then it dissapears. About 3 to 5 min later the programs that I tried to open all open at once???
When shutting down my computer I get 2 error messages,both saying
"Initialization Failed"

1. WAVIPERF.EXE - DLL "The application failed to initialize because the windows station is shutting down"
2. DINRDLLG.EXE - DLL "The application failed to initialize because the windows station is shutting down"

The 2 error messages will continue to appear 3 to 4 times in a row before the computer finally shuts down.I have not installed anything on my computer since these problems started happing.I searched google for the error messages but nothing came up. Any ideas on how to fix any of the above 2 problems would be very appreciated. I have win xp pro sp2. thanks again..


Answer:Starting & Shutting down Problems?

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I have great difficulties shutting my laptop down with Windows 7. It just sits on the "windows is shutting down" page for all eternity and eventually I just have to manually turn off the computer.

If anyone has any advice, please let me know.

Thanks in advance!

Answer:Problems shutting down computer


Advice? Definitely. It sounds like a program you are running is causing the hang.

My first suspicion is the anti-virus. Try disabling/uninstalling it for the time being.

Here's another thing you can try. In Task Manager (Ctrl-Shift-Esc), in the Processes tab, End half of the processes. Make a list of which ones you ended.

If it still hangs, you can suspect that the rogue process is in the other half. If it works, you can start trying to narrow down exactly which process is causing the trouble.

Let us know how it turns out!


Edit: One more question I should ask. After you reboot, if you immediately restart again, does it still hang?

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My family has recently had some problems concerning our computer shutting down and restarting involuntarily while the internet is connected. It doesn't happen right away, maybe an hour or so after it's connected. We've also been noticing by looking at the history that certain sites have been accessed that we haven't accessed ourselves, some of which are porn, etc.

I wasn't sure if this was a spyware issue or not, so I ran a HyjackThis scan.

Could someone please read it or give a clue as to the problem? Thanks!

Logfile of HijackThis v1.99.1
Scan saved at 4:11:20 PM, on 11/23/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Microsoft SQL Server\MSSQL$SOSHOME\Binn\sqlservr.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Logitech\QCDriver\LVCOMS.EXE
C:... Read more

Answer:Computer shutting down and other problems

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when i was shutting down my laptop i got one of these messages "system restore" then it shut off but with errors. then when i restarted it a screen came up that said start up repair and it took about ten minutes to get my laptop working where did that come from. i dont go to myspace or face book or any porn sites and i ran avast and it didn't find anything. new computer. any ideas guys/ladies?

thanks you

Answer:a few problems while starting and shutting down

Just a though. Use msconfig and see what you have running under start up. You might have something starting there for shutting down that is causing this problem. If you have downloaded anything new it might installed itself in your start up and causing start up and shut down problems. Another option would be chkdsk /r. Check M/S site for proper use of chkdsk /r. (notice the space between k and the /).

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Hi ! I am having a problem shutting down anything that runs from CD (games etc). Whenever I quit the application, it leaves a black portion on my desktop which simply will not go away. I have to restart my PC in order to continue normally. This is not with one particular CD, but all of them.

I am running Win98 SE.

Hope someone can help ! !

Answer:Problems shutting down CD apps

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Roughly 1/3 or 1/2 of the time when I shut my computer off, it will stay off for 30min to 2 hours before it turns back on again. I'm pretty sure every time I select shutdown, because the restart command would not turn the computer off for 30min before the computer turns back on.

Has anyone else encountered this before?

Windows Vista
Acer Extensa 5420-5038
AMD Athlon 64 x2 Dual-Core processor TK-57

Answer:Problems shutting off computer

Hello munkay. Is this of any help. shutting off computer vistaa&ei=UTF-8

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Hi, One of my customers brought in a T420 that won't shutdown properly it stays stuck at the " Shutting Down" Screen and freezes there has anyone else encountered this problem? I did a couple checks on it Memory and hdd are fine I'm really not quite sure what the cause would be. Especially since it's intermittent some time it will turn off some times it freezes. I tough it might be some processes in the back screwing stuff up so I clean booted and did a shutdown and it froze.  Help on this matter would be greatly appreciated, He's a good customer of mine and I would like to keep him happy.

Answer:Problems Shutting Off T420

Everbest,Sounds like some programs are not closing properly. Next time before you shut down. Try closing all your running applications and see if it shuts down properly?You mentioned you did a clean booted, do you mean you did a factory restore?Thanks

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Hey guys...Please help me if you can. Most of the time, if I do anything on you tube for more than 5 min it will shut down my pc. This thing was so full of viruses that we had to restart it a few months ago. I dont think it was ever virus free after that. Thanks in advance! Kevin

Answer:Problems shutting down with you tube

You can perform scans with eset online scanner and f-secure online scanner. with malwarebytes and super antispyware. any of the scans find anything post the resluts here.So that a qualified member can help you.

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I've got Webroot's spysweeper in my PC's. One had v6.0 installed and I noticed that whenever I shutdown the PC a window pops up saying that Spwysweeper is unresponsve and I have to click "END TASK". The other one didn't have this problem at shutdown Until i saw that I never upgraded from v5.8 to 6.0. Once I upgraded, the same "END TASK" window appears.

Is this a known issue with this version running on Windows SP Pro SP2?
Is there a fix other than reinstalling the older version?

I've emailed webroot, but haven't heard back. I figure someone here might know.

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Hi, I'm hoping someone could help me out with a little problem a friend of mine is having with her pc. Her pc no longer shuts down or restarts. When she first got her pc she didn't have this problem. The problem started when she started messing around with her pc. Any help would be appreciated....thanks

Answer:shutting down and restarting problems

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I recently had problems with my computer of suddenly shutting down.
I wanted to upgrade so I got a new motherboard, proccessor, and power supply.
I thought that would fix the problem until I was trying to install the new BIOS and it started shutting off again.
Can anyone give suggestions please?

Answer:BIOS and shutting down problems.

You shouldn`t need to 'install' a new BIOS for a fresh build. What exact equipment do you have and what exactly happens and when?

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Lenovo IdeaPad 710S-13ISK i5-6200U
Windows 10

Used it on a normal day then all of a sudden it won't shut down. Kept going straight to lock screen. Nothing i tried would shut it down. Except long pressing the power key.

Next time i boot the computer it doesn't get to windows.

1. Shows blue screen to ask me which language
2. Troubleshoot or shut down.

When pressing troubleshoot the following menu is presented:

System restore - when pressed it asks me to select operating system at start but how? It doesn't prompt me for anything.
Command prompt
System Image recovery
UEFI Firmware settings
Startup repair - tried this, it doesn't work
Go back to previous Windows version - tries this, doesn't work

I don't know for sure but I'm pretty sure windows update is to blame. I have mine installed in the background.

Honestly don't really fancy taking the laptop to a shop just to pay ?30 for a checkup. Can anyone help me?

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Hi all...............When I'm shutting down windows (xp service pk 2) the process gets slower and slower until it can sit for 30 mins with shutting down message and then freezes eg can't move mouse arrow( this is preceeeded by pc running slower and slower and probs with net connections). I then turn it off manually(should I wait, how long for?) This can go on for a couple of days but always ends in windows system32 config error message and pc not starting in any mode from power off or crashing completely when in use (last good configuration etc). I have had to reinstall it about 15 times now and it's driving me mad.( I have found commands for r console but I'm a novice so couldn't recover it, will try again next time) I run avg scans which show no infections,ccleaner and registry cleaner but still happens. If no solution can be found to fix problem is there anything I can do when slowing starts to repair system 32 before system crashes? I have already lost 6 months worth of irreplaceable academic work when this problem first occured (a sickener I can tell you!). I bought a 4 gb usb to back up files but last time pc crashed it ruined that as well, I cant access usb or even format it even though I follow prompts (its a sandisk with u3 installed u3 platform wont initialize) any ideas on accessing the masses of info on usb would be greatly appreciated as well.........pls help??!!

Answer:problems shutting down xp ruining pc! help pls

Welcome to TSF....

One suggestion I can make on loosing data that is important or rather not loosing the data is to purchase two items, first is an external hard drive and the second is Acronis True Image

A short stint at backing your hard drive up stops data lose.

You can try doing a rerpair-installation as per the following:

How to perform a Repair Installation of Windows? XP.

Two things are needed here, just a bit of old technology, an ink pen and a piece of paper to write down any special settings that might have to be changed back after the repair-installation is completed.

Please Note: Performing a "Repair Installation" in this manner should not delete any Personal Files, it should 'repair' the core of the installation but to be safe with your data you should follow the next two paragraphs.

You might have to remove the hard drive from this computer and install it in another computer as a slave drive and after it is able to be accessed by Windows on that computer you will have to manually backup all of your important data that you have to another media like CD-R's, DVD or external hard drive. Then when this is done return it to the original computer as a master drive on the primary IDE cable. and do the following:


The details that follow require an above-average understanding of the technical topics involved. If you do not understand the Registry material presented here, either find a techn... Read more

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Basically, I have a laptop that, whenever I play certain games, I get about ten minutes of game-play, then it just shuts down like I had held the power button for so long. would like an answer to the problem, as I'm getting guild wars 2 this Sunday and want it to be playable.
Games it has shut down on:
games that it hasn't shutdown on:
Diablo 3

OS: windows 7
manufacturer: e-machines
model: eME732
processor: intel core i3 m 370 @2.4ghz
ram: 2GB or 2048mb
DirectX: 11

Answer:Having problems with my laptop shutting down

1 is your graphics card suitable for playing the games I would say on the said laptop go to google then type can you run it then click on link thise will take u to a site that will help determine the games you can play so once on there theres 2 drop down boxes in the 2nd box look for your games then click then after click on canurunit tab and wait then the system will tell you pass or fail and on what parts for instance it might say core i3 pass but on graphics it might say fail .. if passes on all then let us know and then can look further

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When I go into REGEDIT, after about 5 seconds, it closes itself. And, just recently my CD-ROM drive has been missing every once in a while. I restart my computer to fix that problem. And... I have SBC Yahoo for internet, and when I check my email and try to delete my mail, It says SBC Yahoo Browser has encountered an error, and then closes the browser, this happens on other sites also. Any help please to fix these solutions?

Answer:REGEDIT shutting down and other problems

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Some months ago I had problems with fairly frequent crashes, but a recovery using Paragon to a saved version of the opsys seemed to cure it. But lately I've had some problems installing Microsoft updates, and also shutting down/rebooting problems including rebooting as part of an update. As an example of the problems, the computer often hangs at one stage or another of the operation, for example on the "Shutting Down" message.

I've tried to follow your procedure exactly, but: (1) the system crashed on trying to select ".txt" after running MBAM (hex codes: a,1,1,address); and (2) I'm not absolutely sure MGTools ran correctly. I managed to find the MBAM log file by opening MBAM again, and I'll try to send everything you specify.



Answer:Problems shutting down, updating, etc

No logs attached.

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This problem is on my sisters computer. One day the internet wouldn't work. I noticed that under network connections she has "local area connection 4" and "local area connection 5" under 4 it says 10/100 or whatever that is then under 5 it says WAN. The 4 is disabled, when I try to enable it the computer shuts down when it says "aquiring network address"

Also under the device manager the 10/100 thing has a cross on it, if I enable it the computer shuts down.

anyone know what on earth is going on?? I have two modems that I can connect, one has a wireless feature the other one doesn't. I just wanna know how to get the net working with either one of these modems.

Answer:no internet and shutting down problems

Did you right click on the NIC in Device Manager and select Enable? That's the 10/100 thing.

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Hi guys, I have a 4 year old computer with the following specs:

Motherboard: Gigabyte GA-81848PM
Intel Chip: FW8280IEB L4210329 SL 73Z
Graphics Card: Nvidia FX5500
RAM: 512mb
CPU: Pentium 4 - 3.2ghz

This is all the info I have on spec! Hope it's enough.

Problems started around 2 years ago when I started getting messages regarding Display Driver problems from windows. The computer would randomly shut down or monitor would turn off and would have problems getting anything back up. Eventually I couldn't get my monitor working at all so changed the monitor. I had updated the Display Drivers but this seemed to cause more problems with the original monitor.

This didn't occur too often so we have lived with it since. Now the monitor often says "no Signal Input" when we turn the computer on, and sometimes we have to turn the computer on and off loads of times until windows loads on the monitor.

When attempting to run a game, it will usually shut down straight away, or 5mins into game. My partner is attempting to install Football Manager 2009 and it now shuts down as soon as he attempts to install it.

I used to play World of Warcraft on the computer and it ran fine (around a year ago) I have attempted to play this again on there around 2/3 months ago and it lags far too much to play.

I have also tried running the Sims 2 which makes comp shut down after 5/10mins. These games have all been run on the computer previously (In the last 2 years) and have run ... Read more

Answer:Many Problems: Comp Shutting Down etc

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I recently bought a HP laptop running Windows 7. In a nutshell, I cannot effectively shut the computer down, and Windows updates do not install properly. When I try to shut down, the computer just spins for ages and eventually goes blank. Then, I have to select "start in safe mode" and shut down from there.

Has anybody else experienced this problem? Any advice on how I can fix this issue would be most welcome.

Greetings from Toronto,

Answer:Major problems shutting down

Quote: Originally Posted by ChasssTO


I recently bought a HP laptop running Windows 7. In a nutshell, I cannot effectively shut the computer down, and Windows updates do not install properly. When I try to shut down, the computer just spins for ages and eventually goes blank. Then, I have to select "start in safe mode" and shut down from there.

Has anybody else experienced this problem? Any advice on how I can fix this issue would be most welcome.

Greetings from Toronto,

Two things, do you have anything plugged into your USB drives when you try to shut down?

Also, the very first thing you want to do is open up the Run Command as Administrator and type in SFC/ scannow This will repair your Windows Update and hopefully whatever else is holding up your PC from turning off. SFC is the System File Checker.

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Ive been running this operating system for about a year now with no problems. In the last few days however, whenever I shut down the system, everything goes fine until it exits the desktop and goes to the blue background. When it reaches the "Windows is shutting down..." screen, it just hangs. Its not locked up as I can still move the mouse and the dialog box, it just will not shut down.

Any ideas on how to remedy this issue?
EDIT: Add/Remove Programs just hangs at this as well

Answer:problems with Windows XP x64 shutting down

See if it hangs when shutting down and running add/remove programs in Safe Mode as well, if Safe Mode shut down and add/remove programs functions properly, then it is probably some program you installed and you can try disabling/uninstalling them one by one. Or it could be a driver that needs to be updated or perhaps even a piece of hardware going bad. Could be difficult to diagnose, so be prepaired to do some work.

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Occasionally windows will not shut down. I can't figure out what the problem is. It happens every now and then. And I have to press the power button for a few seconds to get it to turn off. I don't know why this is happening and don't know where to begin. I looked through the event log and didn't see errors at the time that we shut down the computer. Maybe I'm looking in the wrong log?? I haven't a clue.

The other problem is that it takes forever for the computer to finish booting up. (Waiting for the icons to become visible on the desktop?) At first the problem was it took forever for everything to load up. It seemed like everything loaded during startup. I unchecked things on the startup like my camera, and itunes. But left everything else alone. So I don't know this thing is being such a bugger.

Help please.

I have XP.

Answer:Problems Shutting Down And Starting Up

If you look in the Event Viewer you should be looking at the System Log. You should be looking for the red dot with the white X inside, these are errors. At the top of the columns you will see titles, the column titled Event is the one that you want. If you see one of the red dots follow that line across to the Event column and right click one the Event code, choose properties, and read the description and then post the first three or four that are listed.

When was the last time you defragged your hard drive?

Have you run scans for infections, and if so with what, and did you do this in Safe Mode?

If would also help to know what make and model your computer is.

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Reinstalled SP2 last week in the forlorn hope of solving a CD/DVD drive problem. Since then, whenever I shutdown, it goes through the motions and then falls over (flashing some kind of error screen in DOS) and reboots automatically. The only way I can switch off is to press the on/off button.

Any solutions?


Answer:Problems shutting down XP after SP2 reinstall


The easiest way to solve it, is to recover the system!
I think it is a windows problem and hard to recognize!
Save your important data and insert the Toshiba recovery CD!
After that it should work without problem!


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I have a Lenovo Y560 for over 6 months now and I have only recently had a problem with the laptop shutting down. When I shutdown my laptop, I realised that it doesn't shutdown completely. The 2 lights at the front of my laptop are still on (1 for power charging). This is what happens when I click on Shutdown. 1. Windows shutsdown2. Screen blacks out But all the lights on my keyboard are still litted up and I know the shutdown isn't fully complete because the laptop base that I have is still running as it is connected to my USB port. I tried clicking on my touchpad buttons or pressing keys on my keyboard but nothing happens. Then I try to turn out my laptop again via the Startup button but nothing happens. I have to "manually" shutdown my laptop by holding down the Startup button until all the lights on the keyboard goes off. Then only can I startup the laptop again. This problem has only recently started. I would appreciate any advice on this. Thank you.

Answer:Problems with Y560 shutting down

In my opinion, it sounds like a software issue.  You might want to try re-installing windows.

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recently i have tried to update my laptop but while it was updating'my computer ran out of battery and shut off.upon turning the computer back on it said "configuring windows update please do not turn off power" i left it about 5 mins then it changed to "failure to configure update.reverting changes.please do not turn off power." it stayed like than for over 24hours as i left the laptop open and on for the rest of the day and the next day,nothing worked not even safe mode i tried all the options from the system repair and screen that comes up when u press esc but nothing was working. went on many sites and tried to see if anyone else had this problem but the answers they got didnt work. finally i tried chkdsk on the system repair cmd prompt. it said "the disk drive is corrupt please run diskcheck on drive C:" or something like that so i did but it never ran. finally i cancled the chkdsk and tried to log back on. it worked but my icons wont load and everytime i click anywhere on the screen the laptop freezes and the only thing loaded is my taskbar and i can move my mouse.the computer now runs fine in safemode after that but nomatter what i try the problem still persists on normal startup. and also system restore comes up with an error saying it could not find a file c or something even if i restore to the earliest date(windows was pre-installed on my laptop and i do not have a cd drive)

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Hey guys, unfortunately i have got a problem with my two2 weeks old Lenovo V 570. When i close the laptop and open it again, the display remains black. i tried to press the energybutton or other buttons - but no reaction. the only thing i can do, is pressing the on/off button for 4 seconds to switch the computer off.i also got problems, when i want to switch the laptop off. First it seem that, windows 7 goes down normally, but then the energy button remains on(white light) and after 20 seconds the aerator goes on again...this seems really strange to me, because i thought i turned the laptop out... the only possibility is here also pressing the energy button for a few seconds...:/ can anyone help me, fixing the problem?! Thanking you in advance

Answer:Closing and shutting down problems

hi is usually that windows causes sleeping issue(s).can you try to re-install power management drivers first? also, please, let us know if you installed any windows update recently or made changes on system ?

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I noticed that whenever I try to work with a DVD that is scratched, that the CPU usgae spikes. Process Explorer indicates DPCs accounting for >60% of CPU usage, and I have to assume that this is related to the problems with the DVD drive not being able to read from my DVD.

However, I cannot get the CPU usage to go down, even after removing the DVD and closing any software that I was using with the DVD. Does anyone have any suggestions how to stop the DPCs and Hardware Interrupts and bring the CPU usage down?

Also, if I try to reboot after I am in this situation (a necessity so that the computer can run smoothly with low usage), the shut down freezes and I have to do a hard power down at the PSU. I am assuming that the DPCs and Hardware Interrupts have something to with that.

Answer:DPCs and Problems Shutting Down

Ya, I notice similar problems when trying to read a defective disc.

Only solution = power down, power back up.

You could try using this -

Or you could sand the bottom of the disc with white toothpaste and your thumb, going from center to outer edge. If you remove enough of the damage this way, this disc could then be read well. Make an .iso of it if possible, then throw out the original

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Good day:
I seem to be having problems with my computer. I have had to format my harddrive 3 times now, don't mind doing that but re-installing programs is a pain. Now, however, I seem to be having problems shutting down the computer. I just "sits" there looking at me and doing nothing. I have to "physically" shut down the comp. That is hold down the power button until it turns off. any suggestions will be appreciated. I am operating windows XP and the computer is only 3 years old.
Thanks in advance

Answer:problems shutting down computer

Try scheduling a task in the task scheduler that will shutdown the computer.

Using this: as your taks:

c:\Windows\system32\shutdown.exe -r -t 00

See if that will shut it down. That will narrow down the problems.

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I am very frustrated. I had windows 8 and it would shutdown occasionally. I upgraded to windows 8.1 and now it shuts down frequently. I get the dreaded blue screen. I have changed my screen saver settings to never and never but it does not help. Hopefully there is a solution.

If I upgrade to the premium 8.1 would that correct my problems?

Any help would be appreciated.

Answer:Windows 8.1 Problems shutting down

The gurus here will probably tell you to post pertinent logs as indicated by Brink's post below.

Blue Screen of Death (BSOD) Posting Instructions


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last week I purchased a new computer - (Medion Akoya All in One P4011D)

It was running smoothly until I noticed that when I put the computer to sleep it wouldn't sleep.
I tried to wake it but it was frozen on a black screen - I restarted the computer and used it until I was done. After I was finished I restarted the computer as the webcam was now playing up and not recognized. The restart, failed and took AGES to turn off. When it finally did restart the following message appeared saying a blue screen error had occurred causing an unexpected shutdown.

Files that help describe the problem:

Shut Down also has problems and doesn't shut down correctly and takes forever or sometimes just gets stuck on the 'Shutting Down' screen for hours!

Another thing that is failing to work on this computer is the System Restore, it is constantly coming up with a 'Critical Error' - I have tried various restore points and I keep on receiving the same response - System restore failed - Critical Error .

Any help would be appreciated,

Answer:Problems shutting down, restarting and sleeping

If you installed anything new or added any new hardware that might be the culprit, otherwise the computer should not have problems out of the box.

I would return it and have them give you a new one. If the new one has same problems, go to a different brand.

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This has been happening on and off the past month or two but last night it seemed to have escalated. My computer randomly shuts off and when I powered it up this morning there was another user account created for the computer with admin powers. Not only this but when I signed into my account all of my startup programs were disabled, a lot of websites that I frequent daily will no longer load but they will load on my laptop, and sometimes when I log on my hard drive will have a few gb less than when I went to bed with. With all these factors I imagine that there is something in my computer causing trouble. I've tried scanning my computer with multiple software but they've always detected nothing. I've used NOD32, Malwarebytes Anti-Malware, and Super AntiSpyware.

Answer:computer randomly shutting off and other problems.

Hi dotphil, and welcome to the forums!! My name is bloopie and I'll be assisting you for the time being.Computers randomly restarting can be caused by excessive heat and other things. Please list the make and model of your computer.Also, have you seen any blue screen's that flashed on screen before it shuts off? Please download GMER from one of the following locations and save it to your desktop:Main Mirror
This version will download a randomly named file (Recommended)Zipped Mirror
This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.Disconnect from the Internet and close all running programs.Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.
GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)If you receive a WARNING!!! about rootkit activity and are asked to fully scan your NO.Now click the Scan button. If you see a rootkit warning window, click OK.When the scan is finished, click the Save... button to save the scan results to your Desktop. ... Read more

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So randomly after reloading vista on my machine (due to a full hardware change, save the hard drive) vista has been really annoying.

1. it won't let me shut down, whether I shut down through start menu, task manager or just by pressing the power button; it will turn off (after about 3 minutes) and then instantly reboot. not a huge problem but very annoying.

2. the big one. every time I shut down my computer and reboot later I get an error of (cannot read boot device) so I put in the disc, run a repair and it works; i went into the advanced info and scrolled through the tests it ran till i found that it can't read an OS on the drive, and apparently I'm running Vista (recovered) because it can't read my OS which doesn't make alot of sense since I just reloaded a few weeks ago

any ideas?

I've never worked with vista before so I dunno what to do.. I would just reload but that obviously didn't work haha

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Ive got a packard bell PC imedia only had it for 1 year and im using Windows XP pro. And the monitor is powered by the PC unitJust recently i have been having problems with the screen or it could be the monitor.What happens is sometimes when swiching on the PC the PC itself appears start up and the monitor light ups but the screen remains blankso what i have to do this take out the power plug from the PC unit and bang it back in then it starts no probs.The same happens when restarting on occasions and sometimes when i come to shutdown the screen will go off but the PC still onAny help?cheers

Answer:Screen problems when booting or shutting down

I would try a new cable, but one with a three pin plug on the end, so that you can plug into a separate power supply.

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I have compaq armada 7700s The problem am having with it is. Everytime I shut it down it restarts itself. How can I fix this problem?
help Raga!

Answer:Problems with Shutting down my Compaq laptop

Hey, Raga,,, Welcome to TSG.

First, take THIS LINK. This is the main menu. Then select item 2.6 (Trouble Shooting Without Diagnostics). If that doesn't help you check some of the other topics. If you try these methods and still have a problem please let us know and we can try further (not necessarily better) steps.

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Hello to everyone,I am writing with great concern!I've recently bought a Lenovo g50-45 (AMD series) and it turns out that the laptop keeps shutting down randomly.I've tried ALL possible solutions (even a harddrive already went dead because of it) and the only reason why its shutting down in my eyes is that the GPU placed by the manufacturer is a wrong model with a wrong structure - ( THE GPU added in Lenovo G50-45 model should be Radeon M230 2 gb ddr3 - completely different structured video card, not this MARS edition. Basically it should be looking like this - ) Please advice on what should i do with the machine, keeping in mind its out of warranty already..The problem is the whenever I put a GPU driver (both AMD and Lenovo website drivers it starts restarting all the time)For now I am using the basic Windows 8.1 Drivers and it's working so-so well (basically BOTH the cards in the laptop aren't working properly..) Regards,Airwalker

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hey everyone i just got on this site to try and solve a problem i've been having with my computer recently. a while back there was a week where here in south cali it got over 80 degrees during the day and i left my computer on pretty much the whole time. ever since then my cpu when ever u would restart would just stop right on the bios screen. and i had to power i seems like. i can hit any keys to go into BIOS or anything. after about 5-10 minutes or so of waiting it boots up fine. also recently my computer would just shut off on me. i would be in firefox or watching a video or sumthing and boom. when i try to turn it back on my cpu beeps. then after turning it on again after 5-10 minutes it says my cpu was shut down due to a thermal event... bt problem is i don't know where to start. i know this isn't spyware or anything because i've already checked my processes and used ad-aware to search for anything. here are some specs of my comp i got from pc wizard. any suggestions as to what the problem might be? i don't know what all the stats for the temp. and stuff mean so if somebody could tell me that would help also.

Mainboard :Intel D102GGC2
Chipset :ATI Radeon Xpress 200
Processor :Intel Pentium D @ 2666 MHz
Physical Memory :1024 MB (2 x 512 DDR2-SDRAM )
Video Card :Nvidia Corp GeForce 6200 TurboCache(TM)
Hard Disk :WDC (250 GB)
Monitor Type : ViewSonic VA702b - 17 inches
Network Card : Realtek Semiconductor RT... Read more

Answer:PC keeps randomly shutting off/problems starting

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When I go to Start and then shut down or restart and I press OK, my computer does not respond to the command basically. It does close the network moniters but then everything is back to normal. All the programs and everything still work normally. It also does this when I try to log off. So I cant shut down without pressing the button...Any help?

Answer:Computer having problems restarting and shutting down!!!

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HiI am running windows me and internet explorer 6, every time i go to shut down the computer the following error message appears:Explorer has caused an error in unknown> and needs to shut down. Explorer will now close.Can anyone please help me to solve this problem.Thanks in advance

Answer:Internet Explorer - problems with shutting down

Try click here

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Hello and thanks for helping me with my question.

I have a Dell Inspiron 1525 laptop purchased last August with Windows Vista Home Premium installed.

About every 3rd or 4th time I want to shut down, it will re-boot to the sign-in page. This happens both when I click on the "sleep" icon off the start menu and when I click on "shut down."

I will re-shut down -- and maybe after two or three times it will ultimately shut off. Example: I click on the "sleep" button; boots back up; click on the "sleep" button again; boots back up again; I'm getting frustrated and so I do a "shut down" or maybe I try "sleep" again. Might work, might not. Usually after three or four frustrating iterations I get it to shut down. This same sequence of "head-banging" has also occurred with the "shut down" button.

I searched for this topic, and I found similar situations but none that is intermittent like what I'm experiencing.

I have a wireless mouse, but very little additional software other than what came with it. Haven't even installed MS Office yet, although I'm planning to. I installed digital camera software a few months ago to allow me to upload from my camera, a Canon PowerShot A580.

I got this laptop last August, but this problem did not present right away. I've noticed it since late October.

Thanks for helping me get a clue.

Answer:Intermittent Vista Problems on Shutting Down

After I posted my problem on Friday, my laptop has not once done the re-booting upon shut down! Go figure. Does seem that others are experiencing related issues; those posts and replies have been helpful to me.

Appreciate this great forum; thanks!

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I have bought an Acer Aspire V5|123 netbook yesterday. I had done a clean install of Windows 8.1 (with Pro). At the moment I was trying to do some updates on this netbook to get to the latest updates. But each time this netbook updates, the shut down method is taking like 3 mins to boot back up again which is taking longer than usuall!
I have a Compaq (from HP) computer which has Windows 8.1, the computer I use mostly is this - the boot up and shut down times are fast and quick. The operating system runs smoothly on it and it works fine and never had a problem for a few months now!
Also, the power button light stays on for like 5 mins after the Windows shut down. So, I have been surfing on the web to find a solution to this simular problem. I have found out a forum thread with someone answering about replacing the battery or replace the BIOS battery with a new one and see if that solves the problem.
Best Regards,
[edited for privacy-please do not post personal or unique information such as but not limited to full names, email addresses, phone numbers, serial numbers, etc.]

Answer:Acer Aspire V5|123 - Shutting Down Problems

UPDATE: Opened the machine to change the coin-cell battery and re-insert the memory card to see if this has solved the problem. Which it hasn't!  Any solutions anybody?

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Posted this earlier in the crashes forum, didn't get too many responses, so trying here.

As the title says, I've been having an issue lately where, if the internet is not working, on the computer, it won't shut down, or at least will take a really, really, long time shutting down. I'm currently using a USB wireless device, windows home premium 64 bit, can look up other necessary information if needed.

As a related issue, I've also had trouble reconnecting sometimes. I have been able to do this once or twice, but never remember the steps exactly. It does seem that a lot of the internet control panel, plus the software for the wireless receiver, won't open or run when the connection disappears, although I'm not sure whether this is supposed to work this way and I'm missing the method that is supposed to be used, or whether this itself is a problem.

Thanks for any responses people can offer.

Answer:Lack of Internet causes problems shutting down

You may need to have a look at your advanced power options for usb devices.

...and of course as always, updating related drivers and software from the manufacturer's website never hurts.

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I am using Windows 7 64bit Home premium Intel Core 2 Quad 4 gb Ram, and in the last 3 or 4 weeks I have been having problems restarting the computer and booting as well.It starts when I click on restart and when it gets to displaying shutting down it just hangs and after about 5 minutes I get fed up and press the reset button on the computer and when it shows the startup screen showing the name of the motherboard with press Del for BIOS and Esc for menu nothing happens when you press Del or Esc and it won't boot from CD, so I just leave it and after about 15 minutes it decides to boot up to a menu which I can choose to boot one of two Windows systems on seperate disks.The odd occasion when the computer shuts down like it should it boots up OK.Has anybody got any ideas please.

Answer:Problems shutting down and booting Windows 7

SFC / SCANNOW1. Open a elevated command prompt. (Open the Start Menu. Click on All Programs and Accessories, then right click on Command Prompt and click on Run as administrator.) 2. In the elevated command prompt, type sfc /scannow and press Enter. NOTE: This may take a little bit to finish.3. When the scan is 100% complete close the elevated command prompt. NOTEWhen SFC runs, it logs it's actions to the C:\WINDOWS\LOGS\CBS\CBS.LOG. This will show you how to see only the specific SFC entries with the [SR] tags in the CBS.log. This can be helpful to show you what files SFC could not fix automatically if you wanted to try and manually replace them. Open a elevated command prompt.In the elevated command prompt, type the command findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txtand press Enter. This will place a sfcdetails.txt file on your desktop with the SFC scan details from the CBS.LOG. Close the elevated command prompt.Open the sfcdetails.txt file on your desktop to see the SFC scan details in the CBS.LOG.You can safely delete the sfcdetails.txt file afterwards if you like.

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The computer constantly freezes and I often wake up in the morning with the computer completly off.
I have been trying to research what it could be and this is what Ive tried.

I have reinstalled windows. Did nothing to solve these problems.

I checked the BIOS for an idle switch off option. Couldnt find one.

I had a device (audio) problem which I uninstalled. I thought it couldve been a driver problem. Didn't solve anything...

I checked the voltage. All seems around what it should be. I have an Omni 400W.

I've opened up the case to assist in cooling. Did nothing.

I checked fans. CPU and power supply fans are working.

Ive downloaded Speedfan. I dont know what temp1,2,3 and HD0 are excatly but the HD0 is at a constant 53 with a flame. With temp 1,2,3 all staying roughly under 50. Only temp 2 is under 30.
Also it says that fan 2,3 are 0RPM. Im not sure what they would be. But like I said I have checked and the 2 fans I know of are working.

Any help would be great. thanks.

Answer:Unknown Freezing & Shutting down problems

Just today its got 1000X more serious. I can barely use the computer at all now with out it crashing or freezing! Please any help or suggestions would be greatly appreciated!

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My computer is a Qosmio G30 and there is this problem of restarting or shutting down. I click on the icon once and it closes some programmes. I had to click it again to restart or to shut down.

How to remedy it?

Answer:Qosmio G30: problems with restarting or shutting down

Hello xingmao

It looks like some application fails to close properly. It's difficult to say which one and why.
Try to uninstall software that you have installed right before this problem started for the first time. With some luck, you might find the cause. Alternatively, you can do as a final solution a recovery installation.

Windows related problems are really tough to locate.


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I have a problem whereas my pc is running abnormally slow. Also error messages appear when attempting to shut down that actually inhibit the pc from shutting down.

Here are the required scans

DDS (Ver_09-10-26.01) - NTFSx86
Run by Michael Malone at 12:30:50.67 on 14/11/2009
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_15
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.503.143 [GMT 0:00]

AV: AVG 7.5.557 *On-access scanning enabled* (Outdated) {41564737-3200-1071-989B-0000E87B4FB1}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\In... Read more

Answer:Slow computer, problems shutting down

BUMP To add to this, when I attempt to shut down my laptop an error message occurs stating

"End Progress - Notification Wnd for PNSetupMgr

This program is not responding"

I must press the cancel button on this error message for my pc to shutdown.

This is exactly the same problem as I had 9 months ago and I must admit I ignored my pc security from that time. I became a member here for 6 months last time I received help from the volunteers here and will gladly do the same again this time as this PC is important to me as part of my work.

Many thanks,


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Hi there
Sorry for this being my first post, I couldn't find anywhere else to go, and I couldn't figure it out myself.
I hope I cover everything here...
Windows 7 Home Premium 32bit
I think it came with my PC...
I have uploaded my results and perfmon thing
Anymore info you need, just ask

Hope someone can help
Thank you!

Answer:Problems with BSOD on Shutting Down or Restarting

Welcome to SevenForums

Your Dump files indicate that your Avast software was the cause
Remove it using the removal tool or reinstall it
You can use MSE instead

BugCheck 1000007F, {8, 801dd000, 0, 0}

Probably caused by : aswSP.SYS ( aswSP+6f3a )
Update your Realtek drivers

Rt86win7.sys 0x906fc000 0x90721000 0x00025000 0x49a65b16 26/02/2009 13:04:22

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I was hoping for some advice as having real problems with Internet Explorer. I have a relatively new pc. bought in Sept. Its a HP Pavillion 23 all in one running Windows 8. Its been fine until about a week ago and now IE is playing up so much I can't use it anymore. I've moved to Chrome which seems fine but wanted to try and find out what's up with IE. It opens fine and I can view some pages but as soon as I type in google search it says a problem occurred and needs to close the page. It restarts and then it happens again. It happened on Ebay today and while I was browsing my pictures to choose a photo while in Ebay. It just seems to encounter errors on pages constantly, particularly google search. It's version 11 and says no updates are due. I've run a malware and spyware check and have avast running but nothing detected virus wise.

Answer:Problems with Internet Explorer, keeps shutting down

Some suggestions from Microsoft Click Here it sounds as if it could be one of your add-ons especially as it is OK with Chrome.

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A few months ago, the built in keyboards on both my laptops died. This forced me to order a usb keyboard by mail, an Amazon basics keyboard. One laptop has windows 7 and the other vista. At first all went well until the last few weeks. Menus started opening by themselves, letters typed by themselves and today the screen display started shutting off repeatedly, interfering with my work.

All signs point to malware or a virus, yet when I scan with anti virus or anti malware it shows no infection found. Also when I unplug the keyboard the problem stops, when I plug it in the problems begin. I never dropped the usb keyboard or spilled liquid on it so I don't see how it could be hardware related. I've tried many things but nothing works. I don't want to reformat unless I know it is a virus or malware rather than the keyboard.

Tech Support Guy System Info Utility version
OS Version: Microsoftģ Windows Vista™ Home Premium, Service Pack 1, 32 bit
Processor: Intel(R) Pentium(R) Dual CPU T2370 @ 1.73GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2037 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 140898 MB, Free - 9467 MB; D: Total - 11727 MB, Free - 1126 MB;
Motherboard: Hewlett-Packard, 30D9
Antivirus: avast! Antivirus, Updated and Enabled

Answer:Computer Display Shutting Off by Itself With Other Problems.

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Iím new at this so please forgive any blunders I may make.
I have a Dell Inspiron 1525 using Vista. The other day my wife spilled a cup of coffee on it. (We wonít go into that!) I removed the back panel and using a hair dryer (without the heating element) I spent a few hours trying to make sure that I got all the dampness out. I then let is sit overnight to be sure. I booted it up and it went all the way to the main screen and then died, then rebooted on itís own. Again it got to the main screen and rebooted. This time I hit f8 and tried rebooting it in the safe mode (w/networking). It booted completely and everything appears to work fine. I restarted it normally, but again it shut down / rebooted as soon as the main screen appeared. I restored the system back as far as the restore files went, but it still wouldnít run in the normal mode. I then restored it back to factory new, but still the same problem.
When the system is in the safe mode, the wifi card works, the sound works, the video appears to work OK. I think that either a driver or a device is not loading correctly. Iíve run the rtbtlog.txt at startup, but I donít understand the information that itís giving me. I can send this file to someone if they want. I seem to remember some way of booting the computer where you could load the drivers, devices, and software one at a time to find which one was causing you the problems, but donít remember how to do it.
Thanks ahead of time for every ones help
Tech S... Read more

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