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Dell XPS 13 9350 sound crackling issue

Question: Dell XPS 13 9350 sound crackling issue

So I just recently noticed this problem. Every time I startup my system, that's when it occurs. It seems that I'm not the only one experiencing this issue since I've researched the issue and others are experiencing a similar situation. I tried playing some audio, but speakers seem to be fine.
Anyone know a resolution?

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Answer: Dell XPS 13 9350 sound crackling issue

Hi,
Thank you for writing to us. I would ask you to provide us with some more information so that I can assist you better ,
*Check if the problem completely goes away when the computer goes to sleep and comes back.
*Is the noise heard when you try to boot into safemode with networking.
*Have any recent changes ( software/hardware) made to the system.
*Which is the operating system installed on the system and have you tried using a headphones to hear if the same issue is seen during system startup.
Awaiting your response to proceed.
Regards,

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Hi
I recently got a new Dell XPS 13. I like it very much but I have one single issue with it.
It gets hot when plugged in. I installed latest drivers and bios firmware but it's still annoying.
The main problem is that I searched for fan problems over net, I saw people are complaining about fan being too noisy on XPS 13 but I hear absolutely nothing from laptop. and now I'm wondering if it has a fan and it's working.
How do I know that the fan is working?
Thanks in advance.

Answer:Dell XPS 13(9350) fan issue

Hi Mohsen,
We?re listening. We?ll surely try and assist you. To isolate issues with the system, we request you run through the hardware diagnostics. Please click here to find the steps to run the hardware diagnostics.
Please let us know if you see any error message and validation code.

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It's a new Dell and it has been making crackling sound since I got it.
I spent an hour on the phone with a technician who restored the laptop with Windows 8.1 to an earlier point in time and it stopped crackling for the rest of the day, but the next day, the noise was back.
The worst are "ding" sounds, they have more crackle than ding. Video playback is bad but at least we can understand what is said. Youtube is bad. mp3 audio is bad. Crackle is there with earphones too.
 

Answer:Dell Inspiron 11 (3147, Mid 2014) makes crackling sound whenever sound is played

lelouIt's a new Dell and it has been making crackling sound since I got it.
Hello. If it made the noise right out of the box you probably should have returned it as defective during the brief return period. 
Does it make the noise only when running on battery power or also when plugged into house current?

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Every since windows 10 upgrade i have been having issues with my audio. When i start a video for the first time i will hear crackling and poping noise then it will catch up after i pause the video and play again.  Then the audio slowly goes out of sync.  At first i thought that were my speakers, but it was happening over headphones as well.  I tried the latest version of driver along with switching to the windows 10 generic audio drivers.  Anyone else having issues with this?

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Hello, I am having trouble recently with my dell xps 13 9350. The computer starts up from OFF fine, however if I try to wake up the laptop after closing the lid or pressing the power button quickly (which in both cases causes the laptop to sleep) all i get is a blue screen with a loading wheel. The computer does not wake up and must be restarted by holding the power button for over 4 seconds. 
I have had this computer for two months and this is the first issue I've had with it. Hoping someone can help me resolve this issue. Thanks!

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Hi
I've had a recent problem with my dell xps 13 (9350) since I've updated to the anniversary version of windows 10
So once I start the laptop, sound does not work even though I still here the buzz of the earbuds when I connect them to the laptop. Videos on the web don't work either. I've tried going on youtube and cnet browsing through videos and they don't work. Interestingly I can still browse other sites like normal If I'm just reading or so. 
If I restart the computer everything is back to normal. However, the problem occurs if I fully shutdown the laptop and then start it up again. 
I've been constantly restarting the laptop every time I start it up, it's getting a tad bit annoying. 
I have the latest drivers for the laptop and I do not want to try to reset it without going through any other possible solutions. 

Answer:Dell XPS 13 9350 Video and Sound Problems.

Hi,
I would suggest you to update BIOS, uninstall and reinstall the video card driver and audio from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

Open the  search box, Start typing devmgmt.msc and then press enter.
Select the Display adapters listed and right click on it.
Now select properties.
In the properties window, under Driver tab, click on Uninstall button.
Check “Delete the driver software for this device.”
Do the same for Audio also which you will find under 'Sound, video and game controllers'
You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the Intel video card driver first and then Nvidia/AMD card driver (If system is configured with discrete video card) on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section, video card drivers from Video section onto the system and install it.
http://dell.to/18r60nI
Please let me know if this helps.

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New XPS 9350, been using it for about a month. Except the Thunderbolt connecting to a 4K display issue (sorted out with keeping the lappy in airplane mode and having internet access though USB 3-LAN cable) everything seemed very good. Until yesterday when on an important meeting the screen while working on battery power, the screen went blank. Tried to reset with holding the power button down for about 10 sec. The button LED and the keyboard lights cycled, but the screen remained blank (no DELL logo on boot as well). I connected the power adapter, the screen came on. Few moments later it went black again. Cycled the power, no response from the screen this time. I did a quick browse for solution and found a guy claiming that disabling C-State in the BIOS has fixed similar issue. The problem is that this time no matter how many times I reset though the power button the screen remains blank... Eventually after 20 min the screen appeared and I managed to get the BIOS changed (disabled C-State). The rest of the day the XPS was working fine and I tough the issue is gone. Until this morning, when I opened the lid and the screen was black again. So, back to square 1. After few minutes fighting with the power button and connecting the power adapter, the screen is on again. Obviously this is not sustainable, as I won't know whether on my next meeting the lappy won't let me down again. I'm slowly getting fed up by this Dell product, and although I really like it, issues like... Read more

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Hi,
This is my second post regarding my XPS 13 9350 in one week, as it seems to be having lot of issues ! I was previously facing issue with sleep mode, it wasnt going to sleep at all. But after updating BIOS to 1.2.3, it sort of recovered from that problem.
Now, yesterday night I closed the lid with 65% battery life, expecting it to go to sleep(Set to go to sleep when lid off). In morning, when I reached the bag, I felt like the laptop was literally burning !!! It was so hot to touch, and the led light in front was giving orange/yellow in color !! When I opened the lid, the lock screen appeared, which shouldnt be the case as it should have been in hibernation,which indicates the machine was not off at all !! The battery life was indicating 7% !! From 65% to 7%, that too when was put to be off !
This are some serious concerns for a premium product like XPS 13 9350. I am expecting a proper solution to this malfunction issue of the product.
 

Answer:Dell XPS 13 9350 severe bug and battery drainage issue !!!

UPDATE : Ok , now the battery life has dropped down to 4 Hours 30 Minutes !! Also the device is really heating up while using, I can feel the heat at the edge of the display and keyboard. The bottom part is even more heated !  Please give a solution to this !

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Hi all, after a lot of troubles and lookung for more solutions here some findings:
- Gfx performance - install GfX drivers from 14th April and it will perform as it should (also avail through Msft Win10 Update)
- flicker in screen - install GfX drivers from 14th April and it will perform as it should (also avail through Msft Win10 Update) & latest TB drivers
- coil whines - no solution found yet
- battery live - is the worst. I get 3-4h doing only eMail with 25-50% screen brighness. I ran some check tools and noticed that I have a constant voltage in the GPU (0,7V) which should actually go back down to 0 (at least all other 6th gen devices I have do that)
- fan is always spinning (balanced power setting) when plugged while only doing eMail (no streaming of music or similar)
- standby power issue - so solution found yet

Answer:Dell XPS 13 9350, i7 6560 with iris 540, issue thread

Sad that you have to do this amount of beta testing on a very expensive laptop.  Unfortunately, as  business purchaser of many laptops for my company, I cannot spend this amount of time to figure out whey a brand new laptop, 10 minutes out of the box is flickering and crashing to a black screen multiple times.
Not only am I not going to make a third mistake by ordering a replacement, I'm looking at other vendors. 

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Hello, 
I have run into a problem with my Dell XPS 13 9350 laptop. I was deleting and uninstalling a few programs, hardware, files etc., when I accidentally uninstalled something that cut the connection between my laptop and modem. I have not been able to reconnect to the router, and my Dell USB multi-adapter is not with me so I cannot hard-wire an Ethernet cable the laptop, and have no connection to the internet. Any suggestions? 

Answer:Dell XPS 13 9350 - wireless Wifi connectivity issue

Hi,
Thank you for writing to the Dell Community Forum.
The Dell XPS 13 9350 system goes with two different options of wireless card. The Intel Dual Band Wireless-AC 8260 and the Dell Wireless 1820A. Use another system and please go to the our support site using this link http://dell.to/1TvnfOs, enter the service tag of the system. Under original system configuration, check for the wireless card. Then click on Driver and Downloads, choose the operating system. Click on the Network and download the file, transfer it on to a USB drive. Use this drive on the Dell XPS 13 9350 system, install the driver and check the status. You may also check the device manager to see, if there is any ! or ? mark in the list.
Kindly get back if there are any further queries.
For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

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I recently bought dell 5577 and the audio seems to crackle when i play music. I tried restoring the driver to the native microsoft one but the problem still persists. What to do?

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Hi!. I've installed an update today and I've got a cracling sound after. It directly depends on the volume. It is very annoying. 

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hello friends DELL users, can you help me? As I am getting older my eyes and neck are not in good condition. I decided to buy DELL monitor - Dell P2217H Professional and I realized there is no HDMI or DISPLAYPORT at my laptop. I bought port replicator DELL - Dell USB-C (M) na HDMI 2.0 (F).
Since I connected all above mentioned devices, my laptop went crazy. No chance to make it sleep and if I switch it off and on, it will not recognize being connected to external monitor. Sometimes laptop does recognize external monitor, but only duplicate the screen. Any advises pls?
Dell CS did not help so much. They sent technician to change MB and it is the same. I reinstalled WIN 10 (factory reset) and the problem persists.
Thanks a lot, 
Alois

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I have a strange problem with sound outputs. It affetcs all sound outputs (itunes, movies and games).

The sound 'crackles'/skips. It seems to be related to computer / internet activity ongoing while listening to a song etc.

For the first few hours after re-boot all is fine and I can run loads of programmes without affecting the sound. After a few hours (maybe 6) it starts but infrequently (3x a minute) with very small skips, after about 24 hrs it's got so bad that things are unlisteneable - literally!.

Once the problem has started I've tried turning all other programmes off but it makes no difference

It's not the heaphones and I've tried with speakers / other phones and it's still there.

I've checked the sound thing drivers (realtek) and updated, it doesn't seem related to any particular combination of programmes or computer activities but the fact it gets worse over time is a constant.

It's a Compac machine only 6 months old and has no other issues I'm aware of

I'm now restarting the machine every 12 hours or so or using it without music.

Any ideas suggestions etc much appreciated
 

Answer:'Crackling' Sound Issue - please help

Any ideas? Please

Ta
 

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Can anyone help here?

I got a Dell Inspiron 1525 back in September. Runs on Vista.

A few weeks ago, I began noticing a crackling sound that was coming from the top left hand corner of the keyboard section of the laptop, right near where the 'Inspiron' logo is. It doesn't usually start until I've had the computer running for 30 minutes or so.

I called Dell and shipped the computer to their facility since it's still under warranty. They sent it back saying that they could not detect any problem with any of the hardware and therefore, did not fix anything. Sure enough, after getting it back and turning it on and being on it for 30 minutes or so, the sound is still there.

Everything about the computer works fine...the Internet, my progams. It isn't slow or anything. But this sound just doesn't sound right.

Does anyone have any ideas what this may be? Could it be an issue with the laptop's fans? If so, aren't the fans considered to be part of the hardware?

Thanks for any light anyone may be able to shed on this issue.

- Brian
 

Answer:Crackling Sound From Dell Inspiron 1525

Is laptop staying cool or did you try to update your wireless/network card? When you listening music can you check CPU usage and temperature (with temp additional program) under task manager. Also, CPU fan is not making that noise.
 

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Hello all...
This is my first post on this forum in a desperate attempt to fix my audio problem. I have been reading forums and attempting fixes for days with no avail. I hope someone here can help me :(

For about one week now my sound has been crackling/is very distorted... After reading up on forums many people have said the main cause to this problem was a driver incompatibility issue between windows vista and dell sigmatel cards. I have attempted to try and unplug/replug in the speakers while also checking checking for a possible short along the line and found nothing. I then moved onto uninstalling the sigmatel audio driver from sound drivers as well as the high definition sound codec from my drivers menu and tried to install just about every driver I could find off the internet and nothing has worked. I read on one forum that someone uninstalled and reinstalled their ATI drivers and it worked for them so I tried this as well since I have an ATI graphics card and of course it did not work either. I run an analog out from my graphics card to my TV which I use as my main monitor, when I turn up the speakers on my tv I encounter the same distortion, this is why I'm almost positive its a software issue and not hardware. I tried playing a movie through my TV with a dvd player and it was fine, and I also played music through my speakers with my ipod and no distortion. The only time there is distortion is when Im using my computer. I am extremely frustrated at ... Read more

Answer:Please help! Dell E520 crackling/distorted sound

have you checked that your card is seated properly here is a link to ati http://game.amd.com/us-en/drivers_catalyst.aspx and a further one for dell hopefully they have some updates in drivers for you http://support.dell.com/support/down...g=en&TabIndex= sorry i cant be much more help at present but theses issues are often driver related

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Well guys , after MUCH reading on the tinterwebs ive noticed that there are alot of posts about 'crackling' sound and sound drops with realtek drivers and windows 7 on some machines. And it seems like im also one of the unfortunate that its happening to Heres the scenario.

Installed Windows 7 Ultimate x86 , Custom Clean Install - All drivers installed Apart from Realtek HD Audio Driver which was installed after the installion completed.
When the computer makes any sounds the crackling is like somebody is crunching a packet of crisps in there hands.

Clean Install of Vista Utimate x86 , Intalled ALL drivers and had 0 Problems on vista.
Decided to try the 'Upgrade' Method as it would use all my old drivers and hopefully solve the problem. Well the upgrade took a bit of an EON but in the end completed succefully , And seemed fine until i turned on the sound.. This time the crackling was just as intense if not more.

---- Update :: When i go to the Sound configuation to use the 'test' function. I notice that Microphone is a full green bar and sometimes dips to 9/10 then goes to 10 again. As if something is talking through a microphone ---- Update 2 :: After going to the Microphone properties i enabled 'Listen to this device' and omg the sound was excrutiating , it made my son scream then burst into tears. So im guessing theres a problem with the jacks registry? As its FINE on vista. ----

Heres a rundown of the system

Higrade ... Read more

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Hi All,
recently after installing windows 8 my subwoofer has started producing crackling sounds when playing any video or music..i went through many similar posts on this forum but none helped...i reinstalled my windows 7 64bit provided by Dell itself and installed all the updated drivers...still its producing the same crackling sound.
it very irritating and also this laptop's one of the fascinating feature was subwoofer..i want it working can anyone help me with this??
and i expect Dell to go through this once.

Answer:Dell XPS15 L502X subwoofer crackling sound

akm151i reinstalled my windows 7 64bit provided by Dell itself and installed all the updated drivers...still its producing the same crackling sound.
Hello. Have you listened for the crackling through headphones? If the noise is not in the 'phones, only in the speaker, then probably the speaker needs to be replaced. This is particularly likely if the issue happens with both Win7 and 8, and with different audio drivers.

You can find the instructions for replacing the speaker on page 75 of the XPS L502x Service Manual.

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Hi,
Further to my previous post about the issue with Dell Command Update tool (it keep suggesting to download and install the same drivers over and over, although I have installed them more than 5 times), I also have an issue with the speakers built-in the machine.
From time to time, while I'm listening to music I hear a crackling sound from the speakers. According to the Dell Command Update tool, I have the most updated audio driver. I even reinstalled the audio driver by removing it from the device manger and restarting the machine, but to no avail.
OS: Windows 10 pro
Audio drivers:
Speakers/Headphones (Realtek audio): 10.0.14393.0 (driver date: 15-Jul-16)
Realtek audio: 6.0.1.7982 (driver date: 8-Nov-16)
Any idea?
Thanks.
p/s. Latitude 7480 has too many hardware/software issues. I got the laptop only two weeks ago, and this is the third issue I have. I'm considering returning it back to Dell :-\ 
  

Answer:Dell Latitude 7480 - crackling sound from the speakers

Tx155I'm considering returning it back to Dell :-\ 
If you want to return it, don't wait too long. After the brief return period, which starts from the invoice date, you won't be allowed to return it.
Try the Windows native audio driver -- as a test.
1. Open the Device Manager.2. Expand the "Sound, Video & Game Controllers" section.3. Right click on "Realtek High Definition Audio" and select to uninstall.4. Put a check mark in the option to delete the driver software, and then ok.5. Restart the laptop and go back to the Device Manager and check again for a Realtek driver. Keep uninstalling & restarting until Realtek no longer appears under Sound...Controllers and "High Definition Audio Device" appears in its place. "High Definition Audio Device" is the name of the native driver.
[The reason you might have to go through the process more than once is because the driver files for more than one Realtek driver could be on the hard drive. When a Realtek driver is removed, the next one gets installed if Windows can locate the files. Windows installs its generic driver only after all Realtek files have been removed.]
To re-install the Realtek driver, it's better to download it from your Dell support page rather than letting Windows Update find one.

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When I listen to audio with headphones it comes out crackly and distorted, however, when I connect a speaker via aux cable in the same headphone jack it sounds normal. Audio from the laptop's speakers in normal as well. I have checked the headphones and it's not them that's the issue.  The crackling happens with all my headphones. 
The problem is very recent. A couple of days ago I picked up my headphones unaware they were plugged into my XPS. The jack was pulled out of the headphone jack when I picked up the headphones and it's been an issue ever since. I would have immediately assumed that It's a hardware thing with the jack although, I didn't pull it out very hard nor did it come out at a weird angle so I can't see how that could've of broken it. Also, the jack still works perfectly with external speakers so I'm not too sure what's wrong with it.
If anyone has any ideas or suggestions that would be an enormous help:)
 

Answer:Headphone Jack Crackling Sound (Dell XPS-13 9360 2016)

+
To add to my previous question, I have just descovered that my microphone dosn't work now either. I had a look around for the solution and I've managed to boost it so it picks up some sound, however, not much at all. Again any help or solutions would be greatly apreciated, although I might just have to take it to a profesional which I was hoping not to have to do.

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Last week, I purchased a Dell Precision 5510 with Windows 7 and the audio was working fine, but on Saturday night I was watching a video on Netflix when the right-side speaker started to crackle. I followed the instructions on a number of tutorials including reinstalling the RealTek audio drivers and switching to the windows default drivers, but none of these things have gotten rid of the crackling.
Of note, the crackling only starts when the audio is raised somewhere around the 50% capacity mark or beyond, but it is a constant and persistent annoyance at that point.  I am of the belief that this is a hardware issue at this point, but any insight others could provide before I contact Dell Support would be appreciated.

Answer:Dell Precision 5510 Crackling Sound from Right-side Speaker

Hi waxenwings,Thanks for posting.Does this exist using external speakers or just the internal ones?  Have you tried headphones?In some cases, this may be caused by a conflict with SRS audio enhancement package and Adobe Flash. This has been escalated.Possible solutions include uninstall the SRS Audio package from Add\Remove Programs-Programs and Features. Reboot and test the system. Update Adobe Flash. Reinstall the SRS Audio package from Drivers and Downloads from support.dell.com and test again.If none of that's working, then contact Tech Support for additional troubleshooting.

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Hello after one year sound problem ocured on my laptom. Everytime I swap between tabs within no matter which web browser strange sound arise form both speakers. Its not only due to flash but also winamp/vlc ... I have run latency meter dpclat.exe and it goes to RED every time the crackling sound arises. I tried all drivers (intel graphics, chipset, contextant...) then clean instalation of windows 7pro and sound is still crackling ....  does anyone have similar issue ? 

Answer:E320 sound crackling / popping issue

Hi Martiner, I have a similar or the same issue and it's driving me crazy. Now I know at least that a New Installation of Windows won't help fixing it After hours of desperate search, I have found what's the source of the problem. It is the Power Management Driver not the Energy Manager. I would like to use the Energy Manager because I do think it's a great program which manages the battery life perfectly, but without the PMD it is no use. How did you manage to get solve of the crackling/popping issue??? An Answer would be highly appreciated, I actually just signed up in this forum because of that issue...

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Hello after one year sound problem ocured on my laptom. Everytime I swap between tabs within no matter which web browser strange sound arise form both speakers. Its not only due to flash but also winamp/vlc ... I have run latency meter dpclat.exe and it goes to RED every time the crackling sound arises. I tried all drivers (intel graphics, chipset, contextant...) then clean instalation of windows 7pro and sound is still crackling ....  does anyone have similar issue ? 

Answer:E320 sound crackling / popping issue

Hi Martiner, I have a similar or the same issue and it's driving me crazy. Now I know at least that a New Installation of Windows won't help fixing it After hours of desperate search, I have found what's the source of the problem. It is the Power Management Driver not the Energy Manager. I would like to use the Energy Manager because I do think it's a great program which manages the battery life perfectly, but without the PMD it is no use. How did you manage to get solve of the crackling/popping issue??? An Answer would be highly appreciated, I actually just signed up in this forum because of that issue...

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Hi guys,I have a very annoying problem on an otherwise excellent machine. Whenever I'm playing my music through my media player, or watching youtube, I would get crackle and popping sound from the speaker (same thing with my headphone).I have installed the latest drivers from lenovo.Any idea how I might be able to fix this?Any chance I might be able to find prev version of the sound driver somewhere just to try it out?Thanks!













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Answer:T400 sound crackling / popping issue

i have searched though google about this kind of topic. It seems that no one have exact answer for this problem. No one suggested whether this should be driver problem or hardware defects. I am only having problems when the system come up from hibernate or standby mode. The crackling sound occur or no sound afterwards. Hope someone can give hints on this. 

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Hello all,

Let me first start off by saying I'm a very advanced PC user, so no need to dumb anything down unless otherwise stated. Here is a list of my hardware:

EVGA 790i Ultra SLI Motherboard (onboard sound disabled)
Intel Core2 Quad Q9650 @ 3.0GHz
4GB Corsair Dominator DDR3
Two EVGA 9800 GTX+'s currently not in SLI due to bug being mentioned.
Creative X-Fi Elite Pro
Operating on Windows 7 Ultimate x64

Now onto the issue. I recently purchased the remnants of a friend's PC after he upgraded, he assured me everything was in working order and he had no trouble and his word rang true. The only issue he claimed to have was in a strange combination of attempting to run World of Warcraft and Skype at the same time while SLI was enabled. I unfortunately have had worse luck with SLI. Upon enabling it and starting any 3D heavy application or game, a strange crackling begins to occur whenever anything even slightly bass heavy plays, and then grows worse from then onward. I've first tried the simple stuff, reseating cards, dusting them off, making sure they don't share any power leads with one another. Then went on to more advanced stuff, downloading Daniel K's (if that's his name, can't remember) 2.0 Support Pack for the creative cards on Vista/7. It didn't do anything to improve it. My friend said he never had an issue like this, but he was using a Razer soundcard I had given him for his birthday at that time. That is why I'm confused as to if it is a hardware or softw... Read more

Answer:Another sound crackling/distortion issue under Windows 7 x64

An update for something I just attempted, which was to swap the video cards in the event that was an issue, same result. An added symptom I forgot to mention was that if I let it go on long enough, the crackling and distorting will eventually force all sound to quit, or only stick to the left channel.

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Hi Team,
I just purchased Dell XPS 9350. Whenever I do full shutdown then boot, always video, audio (both online and local videos) via any browser, VLC, movies & tv app are not playing and its keep loading. It will resolve once I restart the system, so its consistantantly happening after every full shutdown then boot.

I found that it's because of Realtek HD Audio driver  (V6.0.1.7829) and system working perfectly after rolling back to HD Audio Device default driver. Please fix this.

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My DELL INSPIRON N5110 Windows 10 64 Bit having Crackling Sound Problem on Both Speakers and Headphone. I have already tried twice to format window, uninstall sound drivers and only keeping High Definition Audio native driver only but the problem is not getting rectified. I shown my Laptop to a Mechanic also and he said speakers are ok. So the problem is with Software but yet I am not sure about where is this problem in Software or Hardware? I have also done diagnostic test but everything fine in Test. Please help me with this problem, I am unable to listen music and watch movies. Your Help will be highly appreciated.
Thanks!

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Hi everyone,

A few days ago I replaced my cpu, motherboard and hdds on my system.

OLD System (main components)
Case: Antec 902 v3
Cpu: i7 950
Mobo: Asus p6x58d-e
RAM: corsair vengence 4gb x 3
GPU: Zotac GTX 660
Boot drive: Intel 40gb ssd (Win 7)
HDD: WD 1TB (black)

New System (main components)
Case: Antec 902 v3
Cpu: i7 4790k
Mobo: Gigabyte z97x - ud3h-bk
RAM: corsair vengence 4gb x 3
GPU: Zotac GTX 660
Boot drive: Samsumg evo 500gb ssd (Win 7)
HDD: WD 3TB (black)

I was able to clone the ssd and hdd (samsung migration for ssd and Easeus todo backup for hdd). Initally I had some driver conflict when I booted up the computer on the new mobo.
I managed to uninstall all the old drivers and then used the driver cd to install the mobo drivers and even updated all of them to the latest version. I

The conflict I'm still having is with the back panel audio for the onboard sound. I get very low volume and and crackling at certain frequencies (tried on both my generic creative speaker and Audio technical headphones). When I'm plugging in the speaker into the green port and have it plugged in half way or accidentally touch the jack to the I/o plate I get really strong/loud static noise.

Here is the list of solution that I tried with no success:

Updated the Realtek HD Audio Manager app (I.e the one installed from the driver cd) to the latest one
Used DPC latency checker and it is showing all greens (didn't test it for more than a minute though..should I be doing som... Read more

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Question: dell xps 9350 ssd

Hello,

I'm about to pull the trigger on a dell xps 13. Can anyone tell me if I order the 8gb model with the i5 6200u FHD screen which comes with a 256gb SSD, can someone tell me what model of SSD this is? Is it a Samsung SM951 (uk model)? I understand it is PCIE based, but does the controller run in AHCI or NVME? I am thinking of putting a 950 pro in there (I understand these drives are nearly identical in terms of performance but I'd like to be able to use the Samsung magician software and turn on rapid mode and overprovisioning. has anyone used the samsung magician software with a 950 pro drive? is there any difference in real world performance between an ahci drive and a nvme drive under normal usage?

thanks.

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Question: Dell XPS 13 9350

I have just bought this Dell XPS 13 9350 within the past few months. One day the touchscreen started to constantly click on the screen, sometimes without stopping. The only way I am able to get this "ghost clicking" to stop is either restarting the laptop (hoping the problem doesn't persist)or, sometimes I get lucky by just pressing the touch screen on random spots and it seems to stop the clicking. Is this a hardware problem or can I somehow fix this problem other than messing with the hardware?

Answer:Dell XPS 13 9350

Hi MOONJONAH,
Thank you for writing to Dell Community Forum.
Please try the steps mentioned in the below link:
http://dell.to/1WGg0qk
Please private message us the service tag of the system along with your email id with the results from the above steps.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).

 

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Hi,
i have some issues with my Dell XPS 13 (9350) and Dell TB16. I connected a 4K Monitor on the MiniDP Port and another 1080P Monitor on the HDMI Connector. I get constant dropout of my 4K Monitor, like every 1-2h min. the screen goes black and after a few moment the video comes back. Updating everything to latest BIOS, TB Firmware, Video Drivers does not working. I tried to disable TB security in BIOS but this doesnt help either.I tested my TB16 with another device, this time it is my company Lenovo P50. Everything works great with this device, no video dropouts, i tested this several ours.
So what is wrong with the Dell XPS13 and Thunderbolt?

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Dear readers,

I'm the owner of a toshiba l665D and there is a problem.
Every time i have to use something involving
sound it sounds rubbish.
The sound isn't played smoothly there are pauses and there is a big cracking
sound sometimes in it.

This is not because of the speakers, I have also tright it through the headphone tube.
Could this possilybe because of a damaged soundcard.

It's sound really rubbish and the laptop isn't even 2 years old yet.


What could it be?

Answer:Satellite L665D - sound isn't played smoothly - crackling sound

Hi

I think this is not related to faulty sound card but due to old iRST (Intel Rapid Storage Technology) driver.

I found an thread about very similar issue.
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=60231

Update of the iRST (Intel Rapid Storage Technology Driver) to version V10.1.0.1008 or higher should solve this problem.

I recommend trying this out!

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Hi All,
Please help me. 
the key 5, 6, F8 and F9 of my dell XPS 13-9350 don't work.
My computer is new. I don't think this is the hardware problem because when sometimes i try to press Ctl + Fn + Alt, they works. 
Thank you very much for your help.
Best Regards,

Answer:dell XPS 13-9350: the key 5, 6, F8 and F9 don't work

Try this-- www.dell.com/.../diagnose

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I'm trying to install Windows 7 on Dell XPS 9350. To be able to do that, I needed to install the usb 3.0 drivers (the laptop doesn't have any usb 2.0 ports and the usb 3.0 can't be change to usb 2.0 from the bios) into the Windows 7 installation on my usb stick.

The problem is that Windows can't identify the ssd. So I figured it was the motherboard chipset drivers that I needed to install, so that it could identify the nvme controller itself. The problem is that when I extract the driver, there are no .inf or .cab drivers. There are a lot of files without any extensions and basically the driver seems to be installable only on a functional installed operating system.

Any ideas how I could get a readable driver that I could browse to during the Windows 7 installer?

Thanks!

Answer:Windows 7 on Dell XPS 9350

I don't see anything on the Dell downloads for this model for Win 7. They have Win 10 and Win 8.1 drivers. Even if you get Win 7 installed I doubt that all the devices on the laptop are going to work.

I've seen other try to install Win 7 on a new system that is not designed for Win 7 and of the ones I've seen none have been successful and give up and keep their original OS.

Best option, if you can return the Dell, is to buy one that has Win 7 or that you can backward install Win 7 on it (and all devices work).

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Hello All!
Has anyone experience with the Aukey USB C Hub: 
https://www.amazon.de/gp/product/B06XGWD2VT/ref=oh_aui_detailpage_o02_s00?ie=UTF8&psc=1
Somehow I won't get video out (neither VGA nor HDMI) with this adapter and my xps 13 (9350).

Many thanks for any and all help. Have a great day!

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Hi All,

Does anyone know what the differences between 9350-4846 AND 9350-5132 are?
Both seem to be an entry level i5 6200U, non-touch scr laptop.
Pricing is somewhat the same, but I want to go for the better bargain out of the two.

Thanks for your help,
Cheers!

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Hi folks,

Recently I was setting up a VPN client (PacketIX), and the setup wizard suggested some Audio/Video Streaming "Optimization" tweaks. I didn't pay attention and confirmed.

Since then, I often hear some crackling / popping noises. For instance, this systematically occurs when I Alt/Tab between a running game and my desktop.

An obvious guess is that the damn VPN client messed up some sound settings, but I can't figure out what to do.

I've found a good deal of DPC latency workarounds around here which I tried in vain.

Any ideas ?

Thanks

Answer:[Sound crackling ] VPN client messed up my sound settings

Try a system restore to before you installed the VPN client. (System Restore)

Then reinstall the VPN client and don't let it fiddle with the audio settings.

Oli

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Hi.My laptop model is hp 15g009ax.When i stop hearing song or any audio in earphones, after approximately 6 seconds I hear a quick crackling sound. The crackling sound comes after any sound that ends or After the specific application that is playing the audio is closed). I will tell you what is did to stop this.1) I updated the sound driver from hp support website specific to my model. Didn't work2) Tried the earphones in other phones and lapotps. Working fine.3) Thought the problem is with windows. So dual-booted windows with Ubuntu 14.04.1. When I tried Ubuntu without installing it, earphones seemed to work fine without crackling after sound ends. But after installing Ubuntu and checked, the same problem repeated, but this time crackling sound started coming before the sound starts and after the sound ends.This is very irritating and after reading some articles about this problem, Some said the problem is due to interference(Not sure) of motherboard with soundcard.Can you please specify the source of this problem and a solution to it.Thanks In Advance

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I've been having issues since February's windows updates with crackling sound typically in DirectX games and some video playback such as Steam. In an effort to isolate the problem out I've gone over all my drivers and dust contamination yet again this month. I removed both the 3.51 and 4.01 Klite packs and the VLC player I had been using. Registry cleaned and defragged.

My sound card is an Audigy Fatality champion series with the front panel breakout box.

June 3 2009 driver for it #6.0.1.1373

Dxdiag attached as well.

Next on my list is to see if maybe there's new drivers for my tv tuner capture board which does have sound card resources apparently.

As a side note, I use Ventrilo daily. When ever I launch it after a fresh reboot and connect to a server it locks the PC up for like 90 seconds before behaving normally and displaying the MOTD. It's done this for maybe 6 months. Whenever I have bad game problems I can generally disconnect and reconnect from the vent server without that little annoyance. I want to lay the blame at DirectX, but I've tried several forced updates of it without any improvement.

Playing in the APB beta as well, and thru tips from those players disabled multimedia network throttling in the registry which improved in game performance there a ton.
I really do not want to reload this machine as it takes an eternity to get everything back the way I like it.

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Hello, about 3 days ago i bought a sealed brand new HP OMEN 17-W03np which comes with Windows 10 Home (64-bit), i noticed there were some problems with the sound which have been a constant problem since day one. Before and after any sound plays there are these pops/crackling sounds that are noticable (and pretty irritating), the sound appears to play fine after it starts but in a few occasions the sound actually started breaking and there were random pauses while playing sound. There was also this one time the volume randomly went up and down on its own when pausing a sound (in this case it was a video) and then playing it again.Random pops/crackling have also happened while i was on my browser on web pages but there was no sound sources in the web page at all. I've attempted to use earphones while testing sound, and while using them the pops/crackling sound sometimes come out through the earphones, but sometimes they also come out through the notebooks built-in speakers despite the fact the sound is then played through the earphones (which i found pretty strange). This is my first experience with HP and i have to say i am feeling quite dissapointed, could this be a software problem or will i have to send my notebook back? I'd also like to point out that no major program/software installations have been done as this is a brand new notebook so most of the programs/software in it right now are the ones that come pre-installed with the notebook. I will a... Read more

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Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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Hi,
Could someone please let me know the part number or screw size/type to replace a missing screw on the external underside of my Dell XPS 13 9350 laptop?
Thanks

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Literally anything I do the max is .78 GHz and I can barely watch a YouTube video because I am barely even using the processor. The laptop is so slow because of it. I have tried basically everything, disabling speed step in bios, adjusting power options, updating bios, updating drivers, etc.. Please help me.

Answer:Dell XPS 13 9350 i7 will not go past .78 GHz on the processor. PLEASE HELP

They seem to stay at the lower speed more than you might think.  While at this speed do you see the CPU utilization maintaining levels?
You state your tried different Power Schemes, have you tried the High Performance for testing?  If the speed does not increase when you select it you might want to try a reboot.

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Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

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Hi,
I am busy finding my way with a new Dell XPS 13 (9350). Many of the programmes I have display very well, but sometimes they programmes that load are so small that you need a magnifying glass to navigate your way around the screen.
Microsoft Office, for example, has no issues,
but
When I load my Adobe Photoshop Elements, the display is so small that I can hardly see anything.

How do I go about setting up the display so that it is easily readable? The attached screenshots hopefully illustrate the problem I'm having.
Sometimes - even in my browser - one section of the browser will display legibly, but another section of the screen (possibly linked to a java application) will display incredibly small.


Example of a website that displays inconsistently.

Answer:Dell XPS 13 (9350) Screen Resolution

I have the same problem. Auto cad tool bars are unreadable. Google Earth has same issues and very large text for state names. The drag icon is very small. Maps program will not show roads when zoomed in. i have heard this is a windows 10 issue, but I don'r believe it. I have two desk tops running windows 10 and all works well.

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Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

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I recently bought this laptop, but yesterday it refused to boot.
The light on the charger is on, however when plugged into the laptop the light on the laptop does not come on.
I already opened the panel and unplugged the battery cable and plugged it back in but to no avail.
Is it now dead? I am still under warranty, but i need my laptop now.

Answer:Dell XPS 13 9350 won't Boot and not charging.

There's a short circuit somewhere in the system - it will need warranty repair.  If it's less than 21 days from shipment from Dell, you can also return the system for replacement.

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I purchased a new dell XPS 13 9350 from BestBuy August 8, 2016 and have several sound problems.  First all sound stopped working about a month after purchasing the laptop but using the Dell.com support site I discovered that 3 Intel drivers had been disabled. Once I reinstalled the drivers the audio began working again but another issue has continued. A periodic static noise.  
The laptop periodically emits a static noise anytime you press a key. When the noise starts it happens anytime you press a key regardless of what program is running and thus far there is no apparent trigger that causes it to start emitting the static noise. Twice I've run the diagnostic "Full Test" on the dell.com support site but the test does not find any problems. Considering the price of this laptop I am surprised and even more shocked to see that other people are also having issues with static sounds. 
I purchased an HP laptop last year for half the price of this laptop and have not had a single issues with that computer.    

Answer:Static noise from - Dell XPS 13 9350

Hello. Look in the Recent Issues FAQ and see if the solution in the XPS 9350 & 9550 section helps.

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Hello all, I just purchased a 9350, win 10 Pro , 4GB ram, 128 SSD. I noticed that the Battery Icon would stop charging at 80%. Shows Connected , not charging at the 80% mark. I have read on the Forums about this being an issue on this 9350! SEEMS TO ME THAT THE BATTERY SHOULD ALWAYS CHARGE UP TO 100%!
So I innstalled the latest 9350 Bios and Power management drivers updates from the Dell seb site.
I thought that would correct the issue but it didnt!
Dell XPS 13 9350 battery cstill stops charging at 80%!!!
I performed the Dell ePSA F12 Diagnostic tests and the battery results are as follows.
Charge cycles 13
Battery Health 93%
Voltage 8420 millivolts, current 2717 ma. 
I have also read that after some 9350 owners replaced the battery they were still haveing the issue of the battery not charging to 100%.
Anyone have the same experiences?
Thanks
Rob

Answer:Dell XPS 13 9350 battery charging to only 80%

I'm assuming you installed the latest version of Dell Command | Power Manager (System Utilities) from your Dell Product Support page.....
The battery stop charging at 80% because of the battery settings. Some of the battery settings prevent 100% charge to help extend battery life. Please right click the battery icon, select Dell Command | Power manager, and then Change Settings:

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Hi all,
A pretty nasty situation, given that this is supposedly a "premium" laptop.
I have here a one day old XPS 13 (9350) MS signature edition from Amazon, bought new. Core i5, 8 GB RAM, 256 GB storage, current BIOS (1.4.4) and drivers (updated right away), windows 10. Everything looked fine until I disabled power-saving features of the graphics (panel self-refresh and power saving mode for games) and then tried to reboot while on battery: it gets stuck right on the Dell logo. Sometimes the rotating Windows thingy appears, but then freezes immediately.
Holding the power button and then cold-starting works. Rebooting does not. Loading BIOS defaults helped reboot once, after which I decided to re-enable the power-saving stuff (thinking that it is what caused it). The reboot after that did not take place either --  got stuck again. I don't know if there's any relationship between these power saving features and what's happening (could be a coincidence).
The problem does not seem to occur while on AC power. 
Any thoughts? As I said before, this is an Amazon purchase, so I can return/exchange it within 30 days. Thanks.

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Hi,
I have noticed that whenever the (non-touch) screen on my Dell XPS 13 9350 refreshes (e.g. with the mouse pointer moving, webpage scrolling, etc.) I hear a buzzing sound from the bottom left of the display.
Uninstalling the Intel display driver and using the Microsoft Windows generic display driver stops this buzzing from occurring, but that also stops the screen brightness hotkeys from working so it's not really a solution.
Does anyone know how to resolve?
Thanks

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I have had a XPS 13 9350 and love it except one thing. When i plug in headphones to the laptop I get really bad static on the audio that only goes away when I mute, this condition does not happen with the built in speakers. I have tried to update drivers and all of that and every time i update to the new realtek drivers or any realtek drivers for that matter my laptop will freeze when booting into windows 10. It freezes as soon as I try to use the notification center or start menu and I have to restart and then role back the audio driver to the stock high definition windows 10 driver to get things to work. For the short time I get teh realtek driver to work the audio on both the headphones and speakers is fine but the computer locks up and I am forced to role back the driver to the High definition windows 10 driver which causes the headphone static to come back.
I have had this problem from the beginning but have forgot about it since I really don't use headphones with it much but I forsee me using them more. I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening. 

Answer:Dell XPS 13 9350 audio problem

Hello. Did the laptop come with Win10 pre-installed at the factory? If so it would have had a working Realtek audio driver in it when you took it out of the box. You can return it to that state by performing a system recovery -- return to the original factory configuration.
If you installed Win10, you might consider returning to the operating system in which the audio worked properly. There are a lot of audio problems with Win10.
harleyguy07I have even considered buynig a AudioQuest Dragonfly Dac in order to bypass the stock headphone jack to keep this from happening. 
You can get a usb audio jack from Amazon for about 5 bucks or so.

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Just received the XPS 13 (9350) last week and I've been having some intermittent black screen flickering that normally occurs in short bursts of 4-5 short black outs within a span of two or three seconds. Tech support updated all the drivers and such, but I'm still experiencing the issues. Has anyone had similar issues and possible solutions?
I looked at previous posts and the screen flickering is not where it actually distorts things on screen, it literally just looks like it flashes on and off. Any help is appreciated!

Answer:Dell XPS 13 (9350) Screen Flicker

Hello, 
I have that problem and when it starts happening randomly, whenever I click on the Wireless Icon in windows 10, it suddenly happens again. I turned of wireless adapter in settings and to my surprise, the problem stopped!!

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-Description of problem-I recently purchased a Dell XPS 9350 (Windows 10) laptop. Often the touchpad completely ceases to function. This happens randomly 10-60 minutes after using the machine normally. Sometimes disabling the touchpad in Device Manager and re-enabling it will fix the issue temporarily. Sometimes this is not sufficient, but a restart of the machine will fix the issue temporarily. Sometimes this is not sufficient, and 5 or 6 restarts are required to get the touchpad to function again.-Attempted resolutions-* Ensuring that all device drivers are up to date and that the latest updates from Windows Update are installed* Installing the generic Synaptics touchpad drivers instead of the Microsoft Precision ones (as suggest in various other forums describing issues with the XPS touchpad). The synaptics driver functions, but the same issue remains.* Resetting Windows - clean reset choosing to remove all programs but keep personal files.* Running the Windows Hardware Troubleshooter - this detects that there is an issue reinstalls the touchpad drivers. Sometimes this also temporarily fixes the issue (after restarting), but sometimes the troubleshooter says that it cannot fix the problem.-Further details-There are various items that show up in device manager. Under "Human Interface Devices" there is both "HID-Compliant touch pad" and "I2C HID Device".  Under "Mice and other pointing devices" there exist both "HID-compliant... Read more

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So i love this laptop, the ram and CPU are starting to become a issue for me. Rather then buy a new one i was wondering if i ordered a i7 motherboard of the same model would i be able to install it without issue? 

Answer:Upgrade Motherboard on a Dell XPS 13 9350?

Yes, though you may also need a higher capacity power supply - and it's not exactly an inexpensive  upgrade.
www.parts-people.com/index.php

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Dear all,
I have recently purchased a new DELL XPS 13 9350 and a Dell Docking Station D3100, this combinations is for enterprise use and i would like to boot latpop over PXE in order to deploy our OS .
I tried to do this and enable all the Bios functions for this but the docking station doesnt recognized when laptop boot up .
Also i have updated to latest BIOS,any ideas or advises on these issue will be appreciated .

Thanks,

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Hello Everyone,

I recently purchased a Manufacturer Refurbished Dell XPS 13 9350 (Skylake), and all has not been well.
The laptop constantly BSODs whenever I wake it from sleep. The thing is that it works without a hitch for
hours on end on a cold boot, but as soon as I wake it from sleep or hibernation, I receive a BSOD on wake 80~90% of the time, sometimes instantly and sometimes after 3-4 minutes of use.

I've already done a fresh install of Windows 10, ran memtest86 5 times with no errors returning and also manually
uninstalled/reinstalled all the latest drivers for my laptop and even ran Driver Sweeper in safe mode but the problem
persists. There were even more errors before, but after doing all my driver updates, WhoCrashed points me to ntkrnlmp.exe as the most frequent cause of BSODs.

I've attached the dump files to the thread, any help would be greatly appreciated.

Thank You!

Answer:BSODs on Wake for Dell XPS 13 9350

Hello again,

Sorry for the double post, but a new situation has come up. This morning I closed the lid on my laptop without powering it down. My laptop has the "close the lid" action set to "do nothing", so the computer definitely did not sleep/hibernate. When I returned in the afternoon, I was greeted with the Dell splash screen, indicative that the computer's crashed again. I ran Who Crashed once more, and this time the BSOD was caused by a "CRITICAL_STRUCTURE_CORRUPTION" with ntkrnlmp.exe once again.

I've attached another zip folder with the dump files, but I am not sure how to delete the dump files, so the ones from this morning are on there as well.

Thank you!!

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I've recently been looking into buying an eGPU Enclosure such as the AKiTiO Node or the Razer Core. I've updated all the firmware and now I am running Thunderbolt Software Version 16.1.47.275. The Node and Core both specify that the computer needs to both have Thunderbolt 3 (which I have) and be compatible with external graphics. What does this mean? I have Thunderbolt 3, so wouldn't it be theoretically possible to run external graphics provided the firmware was up to date?
So in summary, my main question is this: Will/can the Dell XPS 13 9350 be able to use eGPU enclosures over Thunderbolt 3 now (or in the future if there is firmware updates being planned)?

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My Dell XPS 13 was working fine for about 9 months. Recently, I have to go through a lot of trouble just to get it charging. When I plug in the adapter, the light on the end of the plug turns on, but to get the charge to work, I have to push the cord extremely hard into the laptop. Even when I do this, the laptop usually only stays charging for about 5 seconds. After about 20 tries, I got it to stay charging. The warranty is still (thankfully) active, so worst case, I can just get it replaced. But before that, what can I do to try to fix it? 

Answer:Dell XPS 13 9350 having trouble charging?

Hi,
Thank you for writing to us!
We would request you try a known good charger on this system and also try this adapter on a different system and check if the same issue occurs .
We would also request you private message the service tag to the system and the charger port and also the pin of the adapter .
Thanks
Robin

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Was really looking forward to this laptop, but received it late last week and the touchpad appears to be defective on arrival.  Lags and freezes intermittently and two finger scroll barely ever works.  Already called in to tech support and they advised the same given we tried for an hour to resolve.
Seems I received a lemon given that it has a great build and monitor, but researching this issue seems there are many threads and youtube posts with the same exact issues so this seems unfortunately common.  Will be returning it tomorrow (for a full refund) as I can't wait another few weeks for this machine and as I travel a lot I don't intend to use a mouse very often.  Even though I'm more than willing to pay for a decent notebook, it is frustrating it is so difficult to come by.

Answer:Dell 13 9350 XPS touchpad issues

I am having the same issue. The touchpad keeps freezing and is not able to catch small motions. Does anyone no what is the solution other then returning the laptop.

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A week ago this problem started , when the computer is booting and plugged in it stops at the Dell Supportassist
"Alert The power adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available."
When I  click on Diagnostics and I get "testing completed . One or more errors but doesn't say what the issue is. I've run this about 5 times with same results.  
I am using the proper power cord, I run it without being plugged in a lot.  
Now the battery will not hold a charge and only works if it's plugged in and at 1%
I do not want to open it up while it's under warranty
Thank you, Happy Holidays  

Answer:Dell Xps 9350 system bios 1.4.4

If the system is still under warranty, call Dell for repair.
They'll first replace the AC adapter with a new OEM Dell unit.  If that doesn't solve the problem,
They'll replace the DC power jack:
www.parts-people.com/index.php
And if that doesn't solve the problem, it's the mainboard that needs to be replaced.

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Hi,
I've got an XPS 13 9350 with a clean install of Windows 10 on it on Bios 1.2.3.  The touchpad has a couple of issues:
1) Bouncy when scrolling.  In a web browser, when using two fingers to scroll down, upon releasing the screen jumps back up a bit - occasionally jumps to the top of the page again.  This is best described is this post, but with no resolution: 
2) Tap to click sometimes stops working.  When this happens if I wiggle a finger on the pad a bit and try again, it starts working again.
3) Click drag releases by itself.  More often than not, if I click and hold the button on the touchpad to move a file, it releases before the button is released.  Its almost impossible to move emails between folders in outlook due to this behaviour.
Are these common issues?  Could I have faulty hardware?  I've run the Dell update utility, but apparently my system is up to date.Any pointers appreciated!
Thanks,Ben

Answer:Dell XPS 13 9350 Touchpad Issues

Hi, I had scrolling issues specifically in Chrome when the XPS13 9350 came out In November. The Windows 10 TH2 update fixed that however. I would assume you have already updated Windows? 
Yours sounds as though you have faulty hardware and should be an easy diagnosis for Dell support. 

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Hi,
I have a new Dell XPS 13 9350 (only a few months old)... I noticed that the Microphone is not working in any applications I try.  I have gone through the Dell diagnostic as well as the Windows 10 diagnostics but nothing seems to fix the issue.
I am running the latest drivers (6.0.1.7737) from the Dell support web site.  
I have tried to remove the Realtek drivers and go with the native Windows 10 HD Audio Drivers.   This did appear to fix the issue, but then I updated the BIOS to 1.3.3 and now it doesn't work again.  Not sure if the BIOS update broke it or it was just a coincidence and it would have failed after a reboot anyway.  I may attempt to role back the bios and see what happens.
I don't believe it is a hardware issue as I have seen the mic working fine with the Windows 10 drivers.
Has anyone else seen this problem or have a solution?
The problem is I don't know if the MIc was working from the beginning.  The day I got the laptop I update the drivers from the website right away.  I work in IT and always like to have the latest drivers. 

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So, my ultimate goal is to connect a Firewire 800 device (medical instrument) via thunderbolt. I got my hands on two Apple thunderbolt adapters, first a TB 3 to TB 2, and then a TB 2 to Firewire 800.

When I connect the TB 3 to TB 2, Windows says "Try improving the USB connection" and it links me to this page. Opening the thunderbolt software shows no connected devices. I have the latest drivers that I am aware of, software package version 16.1.47.275. I have BIOS version 1.4.10. I have disabled the thunderbolt security in BIOS and enabled the boot related thunderbolt options.

What else can I do? Thankful for help!

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hello!
I think I did the worst choice ever... I bought this Dell XPS 13 on last February which was replaced on summer, because I had problem with the grafic card probably ( couldn't connect it to an external display). 
This is an i7 proccesor 6560U, 16G ram 512 ssd... and infinity touch display. running win10 pro
the main reason that I bought it was that the battery lasts up to 18 hours like it says to the dell's site.
I am not new to this of cource I know that 18 hours are unreachable but I was hoping at least to 9-11.
on the contrary the battery does not last more than 4-4.30 hours. with normal use... email serfing on the net , youtbe....
I have the latest BIOS of course ... 
I had even left the laptop on the Bios screen open to check how long it will last with no apps running in the background ... same result ... 5 hours at most .. 
the battery was replaced 2 month ago with no improvment ... same with the new battery as well. 
I have turned the touch screen off, bluetooth as well... everything that I could in order to increaase the battery but with no result. 
I also run the battery test according to the dell's technicians advise, with the result saying that the battery is in good condition.
According to dell all theese are normal... but for me is unexeptable. My macbook pro is 5 years old and the battery lasts 4 hours !!!!
this is my expirience from the top model of dell!! 
any advise before I through it away?

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Hi,
I just bought a Dell XPS 13 9350 QHD. I am trying to disable Adaptive brightness with this patch i downloaded from dell website APP_QHDFW_DBC_W81X64_W10X64_A00_Setup-PWD5K_ZPE
However after I unzip and run the exe file there is no reaction.

Can someone please assist.

Thank you.

Answer:Dell XPS 13 9350 QHD - Adaptive brightness

Hi SOCEIR,
Is that a driver update you are downloading? That will not change any settings for your GPU.
Follow the steps below to turn off adaptive brightness:
1) Go to your power settings by left-clicking the battery symbol at the bottom right of your desktop
2) click power and sleep settings
3) click additional power settings then click "change plan settings" next to the power profile you are using
4) then, click "change advanced power settings"
5) Scroll down to Display (click the plus icon) --> Enable adaptive brightness --> then turn it off using the pull down menus.

Let me know if this works,
Cheers,
AJ

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I have a DELL XPS 13 9350 2016. I purchased it about 7 months ago.
I am getting this issue just today. It takes forever for the laptop too boot after I type my password in. Also, it takes forever to start the starting programs. Its so slow that I can't even post about it using the laptop.
Does anyone know what to do about this?
Also, how long does it usually take to get technical help?

Answer:DELL XPS 13 9350 booting issues

Hi PETERYOO12,
Are there any bluescreens / system crashes? Is there any damage on the system?
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors. 
If the system is under warranty, we can help book a service call if the hardware has an issue and needs to be replaced.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

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Kind of an info post & a question.
My new Dell XPS 13 9350 touchscreen started to intermittently fail & within a day or 2 it completely gave up. I also noticed that there was no touchscreen device in Device Manager (under HID section) nor any mystery USB devices there (an Internet search reckoned it could be a power problem). I did notice though that under USB Devices section there was a mystery device that said "Unknown USB Device (Device Descriptor Request Failed).
Called Dell Support who informed me that since it was purchased from a UK retailer I wasn't eligible for Dell support! So I called PC World...
They took me through a step which I'd already tried (uninstall & reinstall mystery USB devcie) but this time it worked - touchscreen appeared in HID section & mystery USB device vanished. Hung up the phone, moved laptop then the touchscreen failed again. This time, on loading Device Manager, it was unusable. Device Manager kept refreshing over & over again, but I did have time to see that again touchscreen had vanished from HID & the mystery USB (with same message) appeared in USB Devices. This time though the USB device would vanish & then the screen refresh.  
A bit more Google searching revealed that a touchscreen is effectively a mini USB device & I wondered if the issue I was having was due to an intermittent connection. It would explain the constant refreshing of Device Manager since it was like something being conne... Read more

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HeyI'm seriously considering buying the XPS 13 QHD, but i'm a bit interested in what kind of battery life people are getting. If the battery life is much better with the FHD I might consider sacrificing touch and QHD for better battery life. Would be nice if it could last through a 8 hour working day.
Would any of you guys mind posting the windows battery report or any thing similar?
Thanks!

Answer:Dell XPS 13 9350 - Battery life

Hi ,
Thank you for writing to us!
Kindly check on the Dell website as per the system specification.
Battery life would depend on system configuration ( touch / non touch ).
http://www.dell.com/us/business/p/xps-13-9350-laptop/pd?oc=cax13w10ph5142&model_id=xps-13-9350-laptop&l=en&s=bsd
Thanks
Robin

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Hello,
After a lackluster week with TB15, I have a problem with my Dell 9350 (early 2016).
I noticed that the battery drained faster than it's supposed to be.
Generated battery report

DESIGN CAPACITY
55,997 mWh

FULL CHARGE CAPACITY
53,291 mWh

I saw on some posts that the design capacity was around 57mWh with 55mWh of full chage capacity.
Battery life estimates
Battery life estimates based on observed drains


AT FULL CHARGE

AT DESIGN CAPACITY
PERIOD
ACTIVE
CONNECTED STANDBY

ACTIVE
CONNECTED STANDBY


2016-06-24
-
-

-
-
2016-06-25
6:57:48
-

7:19:00
-

Above is the estimated battery life, but I have never got up until 7 hours.
Latest BIOS is installed:

BIOS
1.3.3 03/01/2016

Current setting is Power Saver with 0% brightness.
Any other settings that can be recommended are welcome.
Otherwise I might need to ring DELL again.
Thank you

Answer:Dell 9350 Battery Performance

I forgot to mention that the battery drained by 10% even on shut down mode (I have never put the laptop on sleep).

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I know the screen is working because I can access the BIOS on startup, and I can see the Dell Logo with the rotating dots when it begins the startup, but when it should be showing the Windows 10 login screen it's just black. I've tried typing my password to see if I get any feedback after logging in but nothing happened. Tried running the diagnostic test, nothing. Not sure if this is fixable or I'll have to get it fixed under warranty. 

Answer:Dell XPS 13 9350 Black Screen

If I'm reading you correctly, you power on the system, you quickly start tapping the F12 key continuously but there wasn't no boot menu to run the diagnostic tool on the system?

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Hi everyone, I've bought a new monitor for my laptop dell xps 13. Now when I'm hearing sound from my monitor the sound stops working for 2 seconds and then it just goes normal. this happens often. I've already installed the latest drivers for my realtek high defenition. I also uninstalled the drivers and installed them back still nothing. Same thing for my Graphics Card. The sound on my laptop is excellent. Only when I'm connecting it to my monitor then it goes bad ...
 

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It's been a week now since the screen started flickering. Everything is up to date. Specifically 9350_Video_Driver_JVM17_WN32_20.19.15.4531_A07.Exe
Bios XPS_9350_1.4.12
Any solutions?

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Hi,
my Dell XPS 9350 does not boot at all. It is a brand new laptop that crashed while Windows 10 Updates were applied so I had to restart it. On restart, all that I got was a black display. Not even the Dell logo shows up so I cannot go into the bios settings or change the boot mode,...
The display seems to work as I run the display test and the colors show up but once the test is done, all that I get is the black screen. 
Dell Support now offered me to send a technical guy to repair the laptop but the problem is that they do not yet have the new XPS 13 in their support list and needed 3 days to update their database. Now it turns out that they do not have some components and will not come until they have everything. Dell is not able to tell me how long this will take (very strange from my point of view). 
Now my problem is that I would urgently need this laptop so that  I would like to avoid the option to simply send it back and order a new one. 
So if there is someone that has a clue if this can be solved by some trick without having to change a hardware I would be glad. 
As mentioned already, I did the system tests that I found in the forums but the only thing that worked was the display test. 
It is the 9350 using an Intel Core i7 and the 512 GB SSD using the PCI slot.
Thanks
Thomas

Answer:Dell XPS 13 9350 Will not boot straight out of the box

Hi Tanzinge,
Thanks for posting.
Are there any beeps when the unit tries to boot?  Beep codes can help indicate what parts may have a problem.
Have you tried using an external monitor?
Please try these things and post back so the experts here can further assist.  Thanksl.
Regards,Robert
 

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When the laptop is charging and being used, its temperature goes up higher than when not charging around 15 Celsius. I have tried monitoring the temperature during charging while playing games, the laptop is overheating and it went up to 94 Celsius then I tried to plug a laptop power adapter out, it went down to around 83 Celsius. It would always be like this. Another problem is the power adapter gets very hot during charging even in sleeping mode or playing games. I can't touch it!. Moreover, my screen is flicker sometimes while I'm playing games and displays that "display driver stop responding and has recovered"
My drivers are up to date. BIOS: 1.3.3
Thank you for any advice or recommendation. 

Answer:Dell XPS 13 QHD+ 9350 Heat Problem

Hi SILAPINBENZ,
Download and reinstall the video drivers from the support site - http://dell.to/1UiTOks
If you still encounter the video driver crashes, then restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. If there are no errors, then restart the system and within windows - run a stress test on the system - http://dell.to/21y9GPi
Restart the system and press f2 to enter BIOS - check the adapter status in BIOS.
Test the system with another adapter if possible. For the screen flickering issue, after updates and tests, if the issue still persists, then connect an external monitor and check for flickering on the LCD and the external monitor - this will help isolate if the source of the issue.
If the system is under warranty, then contact us via Twitter - @dellcarespro - for faster communication.
Keep us updated.

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My laptop Dell XPS 9350: BIOS 1.4.18 updated august 20.
From the very next day the dell system detect is showing a BIOS update is required,
But when I download it shows its the latest download is:  older BIOS version 1.0.0  released in 2015.
I did not install and contact dell support right away to verify, end up listening to that I do not have warranty anymore. so they cant support.
My query is whether I should be downgrading my BIOS?
I am not sure this is the right forum to ask, I apologize.
Anybody having similar issue?

Answer:Dell XPS 9350 Bios upgrade

Dell has had several issues with BIOS updates recently.  For several models, recent BIOS updates caused connection stability issues with USB devices connected via the TB16 dock.  Possibly as a result of that, Dell pulled the updates and replaced them with older ones, but that worked rather oddly on the site. For example, the newer XPS 13 9360 recently got a 2.1.0 BIOS and the next release posted was 1.0.7, and for a while both were posted, and now 2.1.0 is back as the only option.  I would hold off on BIOS updates for a while until you see an update that's actually newer than what you have, which will also hopefully contain a fix for these USB issues.

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Hello, I have an XPS 9350 and the WD15 USB-C dock that I use for my monitor, speakers and mouse/keyboard combo. I noticed since the Windows 10 anniversary update the mouse/keyboard combo disconnect randomly and I would have to power down the laptop or dock to get it back up and working again or just plug the USB controller in to the laptop itself. 
I spoke to Dell Support who updated all my drivers several time. I even tried doing a clean install of Windows 10 but the reset feature would not let me. (A clean install helped my other computers with other issues). Dell know wants me to send in the laptop to switch out the MOBO but I would rather not do that since this is my work laptop. 
I read that this issue is due to the Wifi power consumption. So I turned off Wifi in settings but the issue still remains, I believe. Would this help that issue or would I really need to adjust the wifi power consumption to 50 or 75% in order to troubleshoot? 
I also just updated to the most recent BIOS which was released two days ago, which I haven't had the chance to test with yet and one other driver which I have tried installing 3 times but each time it says it is installed, I restart and check it and the driver detector on the dell website says I need to install it again. It is the Chipset Intel Serial IO Driver which was released back in April.
Does anyone have any suggestions that I could try that could resolve it without sending it into Dell?
Thank you
EDIT: I upd... Read more

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Hi I have a dell pc but it seems that it didnt come with a sound card that i can change the bass and treble volume.I have a logitech 2.1 with a remote control that is connected to the 3 speakers by a wire and i cannot turn the bass down.up the moment I cant find a way of turning the bass down.Is there something that i can dload to run my sound so that i can control the amount of bass coming through the bass box?Thank youTristan

Answer:Dell sound issue , again!

cravenbiker What program are you using to play youe music? If its windows media player then go to view > enhancements >graphic > equalizer . and change from there

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It shows on the mixer that there is sound coming out however, I can't hear any. I know that the Dell XPS 420 has problems with this since this happened to me last time I reformatted. This time I can't seem to find a fix as much as I've searched. I think I finally found the right driver version but still I can't hear any sound.

Dell XPS 420
Windows 7 64 bit

Answer:Dell XPS 420 Sound Issue

Your problem is not a "common" problem. I do a lot of support on the Dell users forum.

Assuming you have the correct Dell sound driver installed (R157052 for the SigmaTel integrated audio), to to the Control Panel/Hardware and Sound and finally the Sound panel, Playback section. Make sure your "Speakers" are set as the default playback device. You can also configure the speaker type and test the speakers from this panel.

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Hello everybody,
I have an external USB 3.1 enclosure (Vantec Nexstar USB 3.1, model # NST-270A31-BK) that I am connecting to the USB-C (Thunderbird 3) port of my XPS 13 9350 laptop.  The drive does not start even after using two different USB 3.1 cables.  I have installed all the USB and Thunderbird drivers from Dell's website and activated the port in BIOS, but still have no luck getting the drive to run.
Thing is, when I plug the drive into one of the standard USB ports using a USB 3.0 cable, the drive boots up and is recognised by the laptop with no problem.  So if my troubleshooting was done correctly, the USB enclosure and cabling is not faulty, so the problem must lie with the USB-C port.  Has anybody successfully used the USB-C port to access external storage with any luck?

Cheers,
Kokanee

Answer:Dell XPS 13 9350 USB-C port and external storage

I am using XPS 13 9350. I have a Kingston Duo Flash Drive which has both USB C and USB 3.0 connectors. When I first bought the notebook, it was able to detect the flash drive, however transfer was very slow. After a series of driver updates, it can no longer detect the drive. However, the drive works when I use the USB 3.0 connector to plug it in the USB 3.0 drive. So I suspect it is the USB C port of my computer which is not working.
I have restored the computer to factory image and redownloaded the drivers, no luck getting it to work. Right now I am intending to send the laptop to Dell to check out.
Do you have any luck making the USB C port work?

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Good evening,

since i bought my DELL XPS 13 9350 im facing several Wireless problems. The build in DW 1820A is really weak. But the biggest Problem is, that i just cant establish moderate Internet-Speed, when Bluetooth is turned on. Everytime, when BT is turned on, the WiFi Speed just decreases to a Level, at which not even the Google page can be opened. DELL Germany send me a new DW 1820A, but the same Problem is occuring with the new Card.
However, now DELL Germany send me an Intel 18260. The WiFi-Speed increased compared to the DW 1820A. Furthermore, when BT is turned on, the WiFi Speed is stable. However, the BT has another Problem: While BT devices are shown as connected with the Notebook, they dont work really well. Headset dont stream Audio properly. After 30 seconds the Audio just is not streamed anymore, while the device is still connected.
If someone knows any solution, i would be very grateful. 

The newest Drivers are installed for the Intel 18260 and (i think) all Drivers and apps for the old DW 1820A are deinstalled (Network and BT-Drivers, Wissdom? Bluetooth app, DW WLAN Card app).

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Hey,
I've had an 10.2 Mb update waiting since I bought my XPS 13 9350 about 8 months ago. I've tried to install the update dozens of times but it just doesn't work. Is here anyone else who has had the same problem?

Answer:10.2 MB Recommended update that can't be installed - Dell XPS 13 9350

Which update? Updates have KB numbers or titles. Uncheck "Give me other updates..." in Update Settings, Advanced Options.

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I recently purchased the TB16 dock and I am using it in combination with a XPs13 9350.

I updated all drivers, bios, ...
I also tried the "siwtching off wireless" suggestion already

Problem is, the monitor goes blank several times each day.

Any suggestions ? Any fixes ?

Regards
Ingo Hilgefort

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Guys
I have just purchased an XPS 13 (9350) last month and its giving me problem connecting with the Bluetooth headset or speaker. I have listed below device which I have tried to connect:-
1. X-Mini Kai 2
2. Creative WP-450
3. Sony MW-600
It will eventually paired in the bluetooth device but not connecting. I'm unable to see the device in the playback device although I have tick Show disabled device.
I have also email to the Dell Support team and tried to troubleshoot as per their advise and its still the same:-
Thank you for choosing Dell. This mail is related to your recent interaction with Dell technical support regarding bluetooth connecting issues. Your service request reference number is SR <deleted> , and Service tag is <deleted>. Please try these troubleshooting steps: Step 1: I suggest you to uninstall and reinstall the Bluetooth headset driver in the Device Manager.1. Press Windows Key + R Key.2. Then type “devmgmt.msc” without the quotes and hit on Enter Key.3.Search for Bluetooth headset driver and expand it.4. Right click on the driver and click on Uninstall. Follow the instruction.5. Restart your computer.
Step 2: Try to connect the Bluetooth headset onto the computer and install the Then run the hardware and devices troubleshooter1. Click on search bar next to the Start Menu.2. Type “Troubleshooting” without the quotes and click on Troubleshooting.3. Click on View All on the left panel of the screen.4. Click on Hardware ... Read more

Answer:Dell XPS 13 (9350) Bluetooth Connecting Problem

You may want to keep in mind the Wi-Fi can have an effect on Bluetooth.  We also need some basic info about your system.  If yo use the rich formatting for a reply you can attach snipping tool pictures.
In Device Manager you should show your Bluetooth device plus a couple of Microsoft entries.  If your headsets/speakers also show that is good.  No Unknown devices anywhere in Device Manager or yellow triangles on any Bluetooth components?
Do you know the Bluetooth version of your devices?
You seem to imply pairing the device does not work well.  Can you tell us what is happening and what tones you might be getting from the devices?  Are you able to get them in the pairing mode and your see on the Settings-Devices-Bluetooth page the system loading the drivers?
When you try to connect, do you just power on your devices and not put them in the pairing mode?  Any option showing up for connecting them.  The first time you connect, you may have to allow it but devices seem to operate differently and may not need certain steps.
What Wi-Fi card do you have?

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Hi,
looking for assistance after a BIOS update on my XPS 13 9350 failed. I followed the normal procedure and was running the update exe from Windows. Same procedure as used many times before.
During the update the laptop rebooted, but will not restart.
Attempting to power on normally results in the front light sequence of 2 x Orange + 2 x White
An attempt to enter BIOS recovery (ctr+Esc when inserting power) results in a front light sequence of 3 x Orange + 4 x White.
Any help appreciated.
Simon

Answer:BIOS Update failure: Dell XPS 13 9350 1.4.15

Reset the system:  unplug the system, remove the base cover, disconnect the battery and hold the power button for 30 sec.   Reconnect the battery and plug in the system.
Try powering up again and entering recovery.  If you can get that far, re-try the recovery procedure.
If you cannot, the mainboard is bad and will need to be replaced.

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Is this common? Have had the laptop for only 7-8 months. It started getting real flakey this past week. Charging and then stopped every so often. Yesterday it just flat out failed. I went into the bios to verify. Battery was excellent but wall adapter said unknown.

Also noticed when plugging in the adapter by itself. The little white light was not coming on. Contacted Dell. Had to do the protocol troubleshooting and they determined it was a faulty adapter over the phone. They are sending a new replacement. I also have a question.

Is it safe to leave the charger plugged in all the time? Or only plug it in when I go to charge the laptop? Btw. Getting back to the adapter. I tried different outlets and surge protectors. Same results. Not working.

But for the heck of it. I tried this morning and the adapter is working again. Crazy. Is it safe to use until Dell sends me the new one? 

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I just bought a Dell XPS 13 9350 5 days ago
Battery cant charging.
1. I have update to latest BIOS 1.4.18
2. I make sure using the Dell Baterry comes within the same box when I bought, it's written 45W
What should I do or diagnose ?
It's a new laptop anyway.
It's very unpleasant, to buy a new laptop, with AC adapter that cannot charging

Answer:DELL XPS 13 9350, adapter Plugged In, Not Charging

With a system this new, if it was purchased from Dell, call and arrange a DOA exchange.  If it was purchased from a retailer, most allow 7-14 days - return it for replacement.  There is little sense troubleshooting and repairing a brand new system that's defective.

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I recently purchased Dell XPS 9350 which came with Windows 10 Home. I have my personal license for Win10 Pro. Can i upgrade my laptop to Pro version? Will it impact my warranty?
Thanks for your help.

Answer:Upgrade Windows 10 Home to Pro on Dell XPS 9350

The purchased Dell warranty only applies to the operating system we shipped. In the future, if hardware were to fail, we would use our diagnostics to verify fail, then replace according to the warranty. But, we willnot assist with any Windows 10 Pro operating system or software issues because we did not ship it with Windows 10 Pro.

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Seen a few people seem to have almost similar problems. Rather than the whole screen flickering though, it is just the lower third of the screen and its flickering aswell as not updating - i.e. totally useless.
Tried updating the drivers, restoring to before the last system update and no change. Seems like it is not a screen hardware thing since it will briefly stop if I tax the system more.
Any fixes or will I be returning it?

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I'm trying to make sure I don't have an incorrect setting.  In the BIOS, under System and "Drives" both the SATA-2 and PCIE M.2 boxes are checked.  What does the SATA-2 setting mean?

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I keep getting offered the update to Windows 10 Creators Edition, but each time I accept the update it fails. On shutting down, the update runs to 88% complete and then the computer shuts down. On rebooting I get a message saying, 'We couldn't install all the updates.' In fact, nothing has been installed and the system is unchanged. I have tried updating drivers and I think everything is up to date.

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