Computer Support Forum

XP PRO shuts down and restarts

Question: XP PRO shuts down and restarts

I just formatted my Systemax with XP PRO.
Now it keeps shutting down and restarting every few seconds/minutes. Sometimes if I stay on a site it will work for a long while - then boom!
When I sent error message to MSFt they said it was a device driver error.
Any ideas?
I am NOT a comp maven in any way, shape or form.
Talk slow please....
Thanks in advance

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Preferred Solution: XP PRO shuts down and restarts

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: XP PRO shuts down and restarts

First, turn off the auto-reboot so you'll get a blue screen with some information on it that should give you (and us) a clue as to what's causing the problem.

Right click on My Computer, go to Properties, then the Advanced tab, then click on the "Settings" button in the "Start up and Recovery" category. Uncheck "Automatically Restart," click OK.

Next time it crashes, you'll get the blue screen. A lot of it will be meaningless stuff (well, meaningless to anybody by an MS programmer) but it will usually reference a file near or at the bottom as causing the problem. Write down anything you think is pertinent information (don't worry, it'll be clear to you what that is once you see the screen...write down the stuff that's in English )and post it back here.

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I have this PC running on XP which 98% of the time automatically shuts down & restarts after either 30 minutes, 1 hour, 2 hours or 4 hours of use. The power supply has already been replaced. The RAM has also been replaced after the technician run a memtest. But the problem is still there. Tried boot-time scan with Avast & I observed the problem was somehow solved. But after using the internet & running the PC for 2 hours, it's back to its old problem. There are very rare times the PC wouldn't experience the problem. Is this due to a virus? pls help me solve this.

Answer:PC shuts down & restarts

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.

Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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HiI have a Lenovo T60 that is restarting its self after shutdownIt is running Windows XP

Answer:T60 Shuts down then restarts

Without offering more information it would be difficult to figure out why, but it could be a failing system board. You can try unplugging the power and remove the battery, then press the power button ten times, holding it a few seconds each time, then finally press and hold it for 30 seconds, then restart without the battery and see if the problem persists. 

ThinkPad W-510 i7-820QM(1.73-3.06GHz) Quad Core... ThinkPad T500, T9900, 8gb SSD...FrankNpad T-60p/61p (X9000 2.8ghz) 8gb SSD ips FlexView...ThinkPad T-61p (T9300 2.5ghz) 8gb ram...Thinkpad X-61 Tablet 8gb ram.

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After a clean reinstall of xp home my pc has started shuting down mid game or on sites like myspac or facebook, but it stays on if im just browsing the net. I have had a few blue screen errors and have followed the instructions as best my ability to no avail. Most often than not ther is no blu screen error, it just reboots. I have checked the evnt logs and found several entries from event 1000-1004. all my drivers are updated and my windows updates are current. my pc specs are in my profile and im currently using norton 360. Im going nuts can any 1 help.
I hope ive posted this in the correct place.

Answer:XP shuts down and restarts

rowey, the mods may move this to the BSOD forum. Anyway, in your next post attach your five most recent minidumps.

How to find your Minidump Files:

My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip. Please do us a favor and don?t Zip each one individually.

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Hi All, i seem to have a similar issueAs soon as i turn on the PC it shuts down on itself and also restarts at times in approx 10-15 minutes of turning on. Further i've checked the temperature and voltage using the intel motherboard utility and all seems normal. The power supply and the CPU fans are also working fine. The problem does not occur while working in safe mode. The recent change i made in the PC was installation on Office 2007, however i dont feel this could be responsible for the problem. Its Windows XP SP2, P4 2.8ghz, 512MB Ram, Additionally i've also installed an AGP graphic card long back.wud b really gr8 if any of u can provide ur views n suggestions

Answer:PC Shuts down / Restarts on itself

sbablani ...... You might try checking the event log to see if there are any entries which correspond with the shutdowns ....... Perhaps that will give you a clue.dl65 

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my pc is shutting down on its own and restart

Answer:pc shuts on its own&restarts on its own again

Disable Auto reboot1. Right Click My computer and hit properties2. Go to Advanced3. Under the Startup and Recovery section, click Settings...4. Under System Failure un-check "Automatically restart"

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Running windows xp, latest service pack with all of the patches. I have changed the option that forces it to restart on system failure so i can see the code, it says STOP: c00021a System Failure blah blah blah 0x00000000a etc.. if you need more i can get it to say it again and write down in more detail. that blue screen pops up on any shut down or restart, right when the computer should be shutting off. Before I switched the option, it would just restart no matter what, due to it 'restarting' after a system failure.

Thank you so much

Answer:Never shuts down, only restarts

no clue without the code and other information

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My comupter will just shut down while I am on the net, working in programs, or just any time. It restarts and sometimes the cd drive will pop out and go back in. I did a system recovery and it worked for a couple days and it does it again. I am using the AVG 8.0 trial version internet security, but it is not helping. I also need to know how to get rid of tracking cookies. AVG picks the same cookies up everytime I scan my PC but it doesn't take them away. I need help!

Answer:My Pc Shuts Down And Restarts! avg to run a scan in safe modepost the log herewhat operating system are you using?

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Hi folks, Is there anyone out there who can give me some idea what the hell is wrong with my PC? I'm running Windows 98se, 384mb Ram, on a Vulcan 6000 PC. I recently posted a thread about me getting Kernel 32 fault pop ups which I think I've since resolved. Anyway, what's now happening is the PC suddenly & without any prior warning shuts down & restarts, even when I'm not connected to the net. (I'm on a B/Band connection with Pipex) I've checked for viruses, power supply faults etc & It's really doing my head in! HELP!! Any advice would be sure appreciated.Cheers, Manfatha

Answer:PC shuts down & restarts.

Try click here

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my sons comp had mobile phone tools on it i uninstalled them but they wouldn't so i removed all traces of them however now when i shut down it shuts down and turns back on again any help appreciated thanks

Answer:shuts down then restarts

Getting any BSODs.

Sounds like you removed a system file that Windows needs (or a driver).

If you can get an error or exception code it would tell us exactly what was missing.

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salam allmy PC is shutting down after i start it,then it restart itself and tells me that there is a "Checksum error"  with two options "F1"=continueand "Del" to enter the setup menu..the PC is workingnormally in windows after i choose to continue thoughthe clock is wrong...i have recently got an a LG DVD-RW and connected it with the same cable of the Hard Disk as a slave..while the Hard Disk is Master..i also havetwo other CD-ROMS(Asus+LG)  connected to the motherboard as Master and Slave..anyone can help me with the problem?my mother board is "Albatron PX865PE Lite"thanks

Answer:PC shuts then restarts itself

A checksum error is a weak or bad CMOS battery. 3V Lithium Battery. Take your old one out and take it to the store with you to make sure you get the correct one.

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Hello all,running into an annoying issue when starting the pc everytime i disconnect the power. the pc shuts down and then restart by itself with the error 'CMOS Checksum error-Defaults loaded' and at the bottome 'press F1 to continue,Del to enter setup' . i have also noticed on the same screen that DDR SDRAM speed which is 333mb is written in 'white'? . After i press F1 , the PC loads normally and XP reads 768 MB as usual. i have tried to replace the battery but it didnt work. i have also tried to disable halt-on to no errors in bios but with no clue. It seems that bios is losing whatever setting that has been changed once the power is disconnected.Specs are:-RAM  : 256 MB DDR RAM PC2700 167.1Mhz x3-mobo : Albatron px865 p(e)(pro)-processor: intel pentium 4 2,8 GHZ 848Panyone can help please?

Answer:pc shuts down then restarts after power is cut?

You might have a Ram stick on the fritz... I'd try Memtest86 from .... Its free to download and use, and is pretty good at detecting Ram issues. You just burn the CD and boot your system off of it, and let it go through its autostart test  process, it will run all sorts of read/write tests to the Ram including tests that read and write data from neighboring data cells to test for leaking cells or cells that are altered by neighboring cells that change from 0 to 1 and back etc, and can cause the bit to flip on the neighboing cell to 0 or 1 opposite of what it was originally set to record the bit value of.

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hi my laptop lately shuts down sometimes it will self restart or it will restart if I tap anywhere on it
I can hear a clunk when it starts not sure if it done that before , no error messages come up .
its a toshiba satellite 750 corei7, 5 years old

Answer:computer shuts down restarts

it maybe overheating - is it getting hot
or the clunk - maybe a faulty harddrive

make sure you have all your data backed up first
then you could test the harddrive with
chkdsk to start with

what windows version are you running

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Our computer shuts itself down and then sometimes restarts. It will also sometimes instead of restarting say it has no VGA signal.It usually does this when we are on the internet.

Answer:Computer shuts down and restarts

It MAY be that it's overheating and shutting down to protect itself. PC or laptop?

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Hi folks,

Here's a topic I know has been created before, but that thread is old and the solution hasn't worked for me.

I finally built my first computer this weekend. It's going great, but I'm having problems turning it off (not just because I can't stop playing with it). When I hit shut down on the start menu it shuts down, only for it to restart a few seconds later. If I hold the power button when it starts restarting then it turns off. Not a huge problem but kind of niggling.

I wondered if anyone could help?

Here's my build:

Mobo: GA-Z68MA-D2H-B3
CPU: Intel i5 2500k
RAM: Kingston HyperX Blu 8gb
HDD: Samsung Spintpoint F3 1tb
OS: Windows 7 Home Premium 64-Bit

Here's what I've tried so far:
Updated the BIOS to f9
Updated all drivers
Reset CMOS (removed battery for an hour)
Checked power options
Disconnected network cable/usbs
Ran a Ubuntu live disk and shut down via that

Completely at a loss now, hoped you could help! Can't RMA most of the components, so if there's any fix to this annoying problem it'd be great.


Answer:New Build: Restarts instead of Shuts down

my old Antec 900 case used to have a dodgy on off switch.

It would cause the computer to randomly restart after the computer had fully shut down.

To tell if this is the cause, unplug your on off switch from the motherboard, and then just use something metal to touch the 2 pins together. The computer will start, and then shut it down, if it then reboots its not a switch issue.

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As soon as Win XP starts, explorer.exe shuts down and then restarts. It continually does this.

Logfile of HijackThis v1.99.1
Scan saved at 10:31:36 PM, on 6/19/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)

Running processes:
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Trend Micro\Antivirus\Tmntsrv.exe
C:\Program Files\Trend Micro\Antivirus\tmproxy.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Star... Read more

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It just all of a sudden shuts down and restarts, now i have checked power and cooling and all is fine, nothing in event log and no errors of any sort so i am kinda stumped. I use intel desktop uitl. to monitor my temps and power and they are all in green and no alerts in the log. It just started today and since this morning has done it 3 times. PIC1:

Answer:Comp shuts off and restarts

SOFwhitewolf said:

It just all of a sudden shuts down and restarts, now i have checked power and cooling and all is fine, nothing in event log and no errors of any sort so i am kinda stumped. I use intel desktop uitl. to monitor my temps and power and they are all in green and no alerts in the log. It just started today and since this morning has done it 3 times. PIC1:
PIC2: to expand...

Do you use a ROM shadow? Might be a failing C drive. On startup enter the ROM and disable any ROM shadowing or other virtual stuff. Also it might be a failing RAM strip. google "memtest86" there are some good memory testers out there.

Hope this helps.

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Hi, Any help is much appreciated thanks. I'm trying to sort my mates Pc. It's a Packard Bell running Windows XP which was running fine until recently. It won't log into Windows, doesn't matter what you do whether it's Boot into Safe Mode, Start Normally or even Last Known Good Configuration it just keep shutting down and restarting without logging into Windows.Anyone out there any idea what may be the cause of this?ThanksAndy

Answer:PC Shuts down and restarts continiously

Several reasonsOverheating - blocked vents - fans not running check these first.PSU faulty, unlikely if getting so far into windowscorrupt windows files - do a repair install Repair XP by install over the top of existing system1. Boot the computer using the XP CD. You may need to change the boot order in the system BIOS so the CD boots before the hard drive. Check your system documentation for steps to access the BIOS and change the boot order.2. When you see the "Welcome To Setup" screen, you will see This portion of the Setup program prepares Microsoft Windows XP to run on your computer:To setup Windows XP now, press ENTER.To repair a Windows XP installation using Recovery Console, press R.To quit Setup without installing Windows XP, press F3. 3. Press Enter to start the Windows Setup. To setup Windows XP now and Repair Install , press ENTER. DO NOT choose "To repair a Windows XP installation using the Recovery Console, press R", (you Do Not want to load Recovery Console). 4. Accept the License Agreement and Windows will search for existing Windows installations.5. Select the XP installation you want to repair from the list and press R to start the repair.6. Setup will copy the necessary files to the hard drive and reboot. Do not press any key to boot from CD when the message appears. Setup will continue as if it were doing a clean install, but your applications and settings will remain intact. Repair XPclick here

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Im running xp sp3 on a compaq presario. computer is 8 to 10 years old. system once in a while will shut down and restart automatically. i get a message after it reboots that says "your system has recovered from a serious error". any ideas as to what could cause this and how to repair it.

Answer:My system shuts down and restarts on its own

A computer that shuts down automatically is usually caused by overheating or by a failing Power Supply Unit. Shut down the computer and open the side and remove all dust and blow out all the fans with a can of compressed air. Look at the label for the PSU and report the Make, Model# and Wattage. Start the computer and make sure all fans are spinning, if the problem persists, try a Clean Boot.

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About 3 weeks ago, shortly after Windows 10 was released, I went thru the Windows 10 upgrade in place procedure on my HP 590t I7 processor desktop machine (which had no problems prior to the upgrade).  About 10 days afterward, I believe following installation of a Microsoft rollup update, each time I chose to "shut down" the PC, it began to shutdown (all power lights would go off, and all activity cease); and after a few seconds would restart.  I have searched the internet for solutions and have tried all that I could find.  For example, I have disabled in BIOS the "wake on LAN" option; I have removed, thoroughly cleaned, and replaced my CMOS battery; I have checked all my Power options and found them to be set correctly.  I have always disabled the sleep and hibernate options on computers I use.  All these actions have been unsuccessful in correcting the problem.  Now, each evening when I shut the computer down until the next day, I'm forced to wait for the computer to shut down, then wait for the inevitable restart, and hold the power button down until the actual shutdown occurs.If anyone out there has any suggestion(s) as to how I might correct this problem, I would be very happy to receive them.  Of course I can furnish any further details determined to be necessary, but I am convinced the problem has no direct relationship to my individual hardware.

Answer:Windows 10 Restarts Rather than Shuts Down

This was happening to me, it wasn't the same as a true restart, the PC would shutdown and all fans & disks go silent and then after about 1 second it was as if I had pressed the power button. I can't remember exactly what I did, but I think it was one of these:(1) Registry:Location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WinlogonDouble Click on "PowerdownAfterShutdown"Then,Change it to "0" if it is "1" ORChange it to "1" if it is "0".(2) Device manager:Network adapter/your network card... Right click, properties, power management. If "allow this device to wake up computer from standby mode" is selected. then unselect it.

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My PC just goes off as though the power has been cut-off and then restarts again. It is worse if I'm also talking on MSN or Skype, it will even do it with no programmes running.

It has done this more or less from the moment I bought it, I know very little about the workings of a PC and would be gratefull if someone could suggest a possible cause and solution.


Answer:PC shuts down and restarts several times a day

the problem with your OS
the problem is on your Operating process the win32 file is missing from your programing files its persist,on by virus it should take many effects just you run a good anti virus software or else just format it ........

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It took me 5, yes 5, starts to get here. Quickly before I Lose it again. Screen freezes, goes black, restarts. I can access software and internet fine. Any answers?

HP Pavilion zv5000

Thanks in Advance,

Answer:Freezes, Shuts Down, Restarts

To stop computer from automatically restarting on an error:
In Control Panel/System/Advanced/Startup and Recovery-Settings uncheck "automatically restart" and OK
This way you can see the error message.
Also, are your fans on? Heat will cause shutdowns.

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Hello all,

running into an annoying issue when starting the pc everytime i disconnect the power. the pc shuts down and then restart by itself with the error 'CMOS Checksum error-Defaults loaded' and at the bottome 'press F1 to continue,Del to enter setup' . i have also noticed on the same screen that DDR SDRAM speed which is 333mb is written in 'white'? . After i press F1 , the PC loads normally and XP reads 768 MB as usual.

i have tried to replace the battery but it didnt work. i have also tried to disable halt-on to no errors in bios but with no clue. It seems that bios is losing whatever setting that has been changed once the power is disconnected.

Specs are:

-RAM : 256 MB DDR RAM PC2700 167.1Mhz x3
-mobo : Albatron px865 p(e)(pro)
-processor: intel pentium 4 2,8 GHZ 848P

anyone can help please?

Answer:pc shuts down then restarts after power is cut?

First, Welcome to Major Geeks :wave :major
Second, this doesn't make sense:

when starting the pc everytime i disconnect the power. the pc shuts down and then restart by itselfClick to expand...

What does this mean? > "...starting the PC everytime I disconnect the power"
And if the power is disconnected, the PC cannot turn itself back on. Disconnecting the power means the power cord has been physically removed from the PC. It cannot turn on if the power cord is removed. So, please clarify this.
Another thing:

DDR SDRAM speed which is 333mb is written in 'white'? . After i press F1 , the PC loads normally and XP reads 768 MB as usual.Click to expand...

If it says DDR SDRAM speed on the screen (and many motherboards post this info) it is reporting the speed of the memory as being 333mhz and not 333mb. So this is OK. But regardless of all this, you do appear to have some type of post/BIOS issue. Please clarify the top statement and I'll do some research on your particular model of motherboard and I'll post anything I find.

BTW- is this a new problem or has this been there from the start? Is this a new motherboard or an older one?

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I have a problem with my PC that I desperately want to solve because it's driving me mad.

For about the last year or so my PC's developed a little habit of shutting down completely without warning, only to restart a few seconds later. It can do this anywhere between 1 and 17 times a day, and it usually does it in 'clusters' - as in it does it 3 or 4 times in succession (it often does it when it's rebooting following shutting itself down) and then wont do it again for a while. Other than that, there is no pattern as to when it does it, although it is usually at the most inconvenient times. Sometimes when I get back to desktop it's jumbled up all my icons, just to be even more irritating.

I don't need to explain how annoying and frustrating this is. It's caused me to lose data and it surely can't be good for the machine for it to be constantly shutting itself down like this.

Any help is much appreciated because i'm nearly at the point where throwing the thing out the window is becoming a valid option.

Answer:PC Constantly Shuts Down And Restarts

what windows version are you running

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Today, booted up the pc, all was fine for abour 30 mins, since 09.00 this am now 14.20.

The pc has shut down/restarted 7 times.
I have no idea why

Nothing new installed as far as I can see, just shuts down and restarts.

I have followed the posting instructions for logfiles etc. I am going to paste / attache the attach.tx file and the dds file in this window.
I will try to add the ark.tx file though so far this has been a prob.
The job runs until examining windows/winsxs/manifests. Then pc shuts down
If it ever completes I will add
Thanks in advance.

DDS (Ver_09-12-01.01) - NTFSx86
Run by rob at 12:55:30.37 on 28/12/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_17
Microsoft? Windows Vista? Business 6.0.6001.1.1252.44.1033.18.1919.871 [GMT 0:00]

AV: Total Protection Service *On-access scanning enabled* (Updated) {8C354827-2F54-4E28-90DC-AD391E77808C}
SP: Total Protection Service *enabled* (Updated) {DEBE977C-6A5A-49CC-937A-9E8BB3202260}
SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
FW: Total Protection Service *enabled* {259FBE35-46BE-45F3-8F2F-4DB67BBBC614}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\At... Read more

Answer:My PC shuts down / restarts every 30 40 mins

Since posting I have found sns.exe. Does anyone have any suggestions for removing?===========Hello While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or m... Read more

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Every not and then my computer shuts itself down, then restarts and then it will shut itself back down again and so on?
The only option have is to use the product recovery disk which does resolve the problem. Then a month or so later it will happen again.

It?s extremely frustrating, when it start shutting itself down and restart it stays on for a few seconds or so then shuts itself down again. This will happen again and again and again until I use product recovery disk.

Any ideas were this could be?
Don?t think it?s overheating as product recovery disk makes it work again.

Please help!

Answer:Satellite A shuts down and restarts itself


In my opinion the case is clear: You install any 3rd party program that after recovery installation that causes this restarts.
So can you tell us what programs you install beside the recovery disk?

In worst case it?s a hardware issue and you need help from an authorized service provider. The technicians can repair the notebook for you.

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Recently my computer won't start up or post. I turn it on, and before it can get to the boot screen or even beep, it powers down, waits a few seconds, then tries to re-start itself automatically.Eight months ago I installed a new HDD. Then about six months ago I had to replace the PSU and the MotherBoard, and it ran great up until recently. One night last week I powered it up and it actually started, so I installed the SpeedFan app and noticed that when I booted it up, the CPU instantly ran hot. So I set the Speedfan setting to constantly run my fan between 65 - 100%. It ran great for 8 hours, until I powered it down to see if it would restart... it hasn't booted up since. The SpeedFan app did show all the voltages remained in range, and the temps all stayed in range also, during the 8 hour stint.Tried resetting the CMOS (changed pin, held power for 30secs replaced battery). I'd also taken off the heatsink and applied ArticSilver 5 after seeing the CPU run hot during that last boot up (if 45C is considered hot, SpeedFan put the numbers in red and alerted me.) I did some research for this most recent problem, and believed it could be the RAM... so I bought 2 new sticks and put them in today, and the infinite restart is still there. There aren't many parts that haven't been replaced now, and I'm at a loss. Please, any advice would be greatly appreciated.HP Pavilion a566n. 3GB P4 w/ HT, 2GB DDR SDRAM, integrated Intel Extreme 2 graphics, Windows XP Home... not sure if any other... Read more

Answer:Computer Shuts Down, Then Restarts Over& Over

I had a similar problem with my old PC and with another PC. Everything would light up, click/run and shut off. I never figured out what was wrong or what the solution was, but a new HDD was added as a boot device in one, which seemed to fix it, and in the other I replaced the powersupply and reformatted the HDD. Both had XP. My biggest guess - the Hard Drive may have read errors.>Either try re-formatting and re-installing WinXP or install Windows on a different hard drive and see if it works.

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I have a new HP desktop computer. It has an i5 processor and runs Windows 7 Home Premium. Out of thye blue, my computer will shut down and then quickly restart all by itself. I have run avast and malwarebytes. It does not show any problems. Just when I think it is "cured" it will do it again. When it reboots, it does it in the window where you select regular boot up or in safe mode. Any ideas?



Answer:Shuts down and restarts randomly

Hello.Sounds like we're dealing with a system crash here.Please download BlueScreenView to your Desktop.Double click on BlueScreenView.exe to run the program.When scanning is done, go to Edit>Select All.Go to File>Save Selected Items, and save the report as BSOD.txt.Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.~Blade

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i'm using an emachine t6216 ,winxpsp2 and i have an occasional problem.w/out any reason ,the computer restarts by itself.there is no power problem.can someone help?thanks.

Answer:computer shuts down and restarts

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I've been having a problem with my computer and/or monitor shutting down and sometimes restarting by itself. At random the screen will shut off and sometimes it will restart but not all the time. Usually as soon as it restarts it shuts back down. Some of the times it shuts off, the computer itself seems to be in all the lights stay on, caps lock & num lock keys can be pressed and the lights will come on (which is why I was ruling out the power supply as an option). Sometimes it stays on for hours, others for just minutes or less. I've scanned to ensure no viruses are at fault. I've hooked up my TV as a second monitor (I have a 2 DVI-out card) when I thought it might be the monitor. It worked for awhile then the same thing started happening. Can the graphics card be the problem? I have Nvidia 512MB GEForce 7600 GS. From other posts I have read it seems to be running way too hot. Right now it is at 106 C and i'll i'm doing it using Internet Explorer to type this (Hopefully I'll finish before it shuts down). The Core Cooldown threshold is set at 125C. I also have the cover off at the moment trying to keep it cooler. It's hard to tell because of the placement in my computer, but it doesn't appear that the GPU fan is running. Would an overheating card cause this type of problem? Any help would be greatly appreciated. Running Windows XP Media Center, using HP Pavilion m7560y, 250GB Harddrive. Thanks!

Answer:Computer Shuts Off / Restarts by Itself

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My computer seems to randomly either completely shut down or restart itself while I'm playing WoW. This happened during Windows 8.1 and Windows 10 and I honestly don't know why. It seems to happen in random spurts. Yesterday I played for 4 hours with no interruption whatsoever. Today it's happened 4 times in the last hour. It doesn't seem to happen during any other games or while the computer idles. I'll happily provide any information you need and appreciate any insight anyone can offer.

Also, I browsed the WoW forum and couldn't find very useful information. One admin recommended to another person with a similar problem to download and run Geeks 3D GPU Shark and
Real Temp to monitor GPU and CPU temperatures. My CPU never ran hotter than 44C and my GPU idles at 62C and maxed at 96C while playing WoW.

System Information
Time of this report: 8/18/2015, 19:59:06
Machine name: CALEB-PC
Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150807-2049)
Language: English (Regional Setting: English)
System Manufacturer: ASUS
System Model: All Series
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz (4 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8130MB RAM
Page File: 2576MB used, 8113MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 9... Read more

Answer:Computer restarts/shuts down during WoW

Your AMD Radeon R9 200 Series card may need to be cleaned. Do this by removing it and cleaning the gold contacts using a pencil eraser. Also check for dust and that the fan is turning freely

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After "Flashing the frimware" on my LITE-ON DVDRW SOHW-182S to upgrade it to a SOHW-832S, my computer NOW continuously shuts down & restarts after it gets to the "Verify DMI Pool Data... Boot From CD:" sceen. ((((Also, after Flashing the DVD drive, but before shut down yesterday, Norton Internet Security said it found 3 Trojons and fixed them... related to the problem?)))) eMachine w2925, Intel Celeron D 300 2.66GHz, 120MG HD, 2GB DDR SDRM.

Answer:Continuouly shuts down/Restarts

Hard to say, could be coincidence. Did you change your boot order to do the flash? Do you have a CD in the drive? It shouldn't be trying to boot from CD.

Try disconnecting the CDROM and then boot up.

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Ok so i have this problem from time to time.
My computer shuts and then starts again.
I wonder if its only my poor elctricity,cuz sometimes i see my bulb lights deem, and that can make my computer stop?
Or is a problem with my harware?

Answer:Computer shuts then restarts

usually something like that is down to the power supply in the pc.

pleae post the full specs of the computer including make and model of pc.

if its an oem machine i.e a dell or some other make please post the model number and if you have changed any hardware let us know what you changed

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Hey folks, great forum you have here. Well, the issue I am having is my explorer shuts down and restarts over and over. I attempted to shut things down via the msconfig however to no avail. Just before the problem started, I got one of those pop-ups telling me I should install some bogus virus protection and I closed it using the X in the corner. Next thing I notice is my command box open. So I reached over and pulled the plug from my computer. (is that normally a bad idea?) When I restarted it, I did so in safe-mode. I did a virus scan which found a trojan. (big surprise) Don't remember the name, but it was in my sys32 files. Deleted and rebooted. Went to my C-drive to see if I could temporarily move norton from the start-up folder and as I clicked on it... the rest is history. I have since Run the ComboFix. This seems to have worked however, 1. what other steps do I need to take to ensure that this menace is gone? And 2. how can I prevent it from happening again? This bleeping computer has been a long head-ache since Dec. when while manually removing a virus my power went out and my computer had to be restored. It still has not fully recovered. (still missing some drivers, and refuse to pay for suggested bios update) Grrr. Just let me know whose fingers I can break for creating this and I will be happy enough. :^( Thanks for your time in advance.

Answer:Explorer Shuts Down And Restarts Over And Over

Please note the message text in blue at the top of this forum. You should not be using Combofix unless instructed to do so by a Malware Removal Expert. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.Please download Malwarebytes Anti-Malware and save it to your desktop.alternate download link 1alternate download link 2Make sure you are connected to the Internet.Double-click on Download_mbam-setup.exe to install the application.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself.Press the OK button to close that box and continue.If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Acan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives sele... Read more

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Hi,I recently bought HP envy 15-af155salaptop and it keeps shutting down without any warning and restarting.Can anyone help?

Answer:Laptop shuts down and restarts

Can you take it back to where you bought it?

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I have a Dell 5100 2 gig ram xpsp2it has started to shut down and restart on its own. The error message saysWER74e9dir00\mini121707-02 dmp Anyone have any idea what this is?Done a full virus and spyware scan which shows nothing.I assume this is a dump file and can be deleted?

Answer:computer shuts down and restarts

Yep - delete the folder that the file is in.

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My pc while surfing online and offline(sometimes) shuts down and again restarts and displays:
"windows has recovered from unexpected shutdown
problem signature:
problem event name : Bluescreen
os version:6.1.7600.
Locacle ID: 1033
Additional information about the problem:
BCCode: 116
BCP1 :84D58510
OS Version:6_1_7600
I am attaching SF_04-12-2012.7z zip genrated file for your kind information.
Please help and guide me to slove this problem.
thanking you.

Answer:window 7 shuts and restarts again

I attach my zip file as this was not uploaded eariler.thanks
I attach my recent zip file renamed as mu username adasalgi: my problem remains the same. Please help and oblige.

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When trying to use the spreadsheet on MS Works, the computer shuts off and restarts. I used the restore disk and restored it back to the original software etc. but it still does this. Compaq tech support said the BIOS needed updated. This was done but it is still shutting down and restarting.

Don't know where to go next.

Answer:XP shuts off and restarts with certain apps

With a BIOS update it sets everything back to default settings so chances are you are going to have to find the part that deals with Ram and set it so RAM speed is auto (PC Managed) cause if it is set to a certain speed ie 400Mhz and it require a spike just above that amoutn then reboots will happen

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I have a friend that is having a problem with his computer shutting itself down then restarting.

This has happened several times before so thinking that the problem was caused by his power supply beginning to go bad, I replaced his 400 watt power supply with another power supply of the same wattage and after about 4 hours of continuous running, the computer shut itself down and restarted again.

(His system is: an AMD Athlon 64 3800+ single core processor on an ECS KN1 Lite socket 939 motherboard with (2) sticks of 256Mb. of PC3200 single channel memory, a WD 40Gig. 7200 R.P.M. IDE Hard Drive, a 400 Watt power supply, (2) IDE optical drives, (1) floppy drive,
a PNY Geforce 128Mb. PCIe-16X video card, (he doesn't play graphicilly intensive games,) and is running Windows XP Home Edition with Service Pack 2.)

I am really having trouble pin pointing what is causing this problem to occur and would greatly appreciate any feedback about what is causing this problem to occur and how to fix it.

Thanks for your assistance and I look forward to your quick responses.



Answer:Computer shuts down and restarts

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Hi I have  Toshiba Satellite A25-S279 runs windows xp.  When I turn it on it only stays on for about a minute before shutting down and restarting itself, never  letting me get into the computer itself. I will do this over and over and over again until I stop it. I've tried safe mode, I've tried configuring to an earlier date, nothing seems to work. I tried system restore and it opens it up and when I confirm I want o restore the system "WRONG MACHINE" appears n the screen. Don't really know what to do here. I'm not the computer savvy so if you guys could dumb it down for me that would be awesome. THANKS,    DANIELLE

Answer:Computer shuts down and restarts

Probably your processor heatsink. How old is the laptop?If it's significantly old (I'd say 2+ years or so) then the heatsink could be loaded with dust. If the heatsink isn't dissipating enough heat it will heat up and shut off. The only way to fix this would be to open the laptop and use some compressed air to clean out the heatsink.I've had this happen on more than one occasion to different PCs.

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After "Flashing the frimware on my LITE-ON DVDRW SOHW-182S to upgrade it to a SOHW-832S, my computer NOW continuously shuts down & restarts after it gets to the "Verify DMI Pool Data... Boot From CD:" sceen. I disconnected the DVDRW Drive, still shuts down/restarts but the message changed = "Verify DMI Pool Data" still there, but the "Boot From CD:" is gone.

(Also, after Flashing the DVD, but before shuting the computer down, Norton Internet Security Said it found 3 Trojons and fixed them... related to the problem?)

Have I lost my Master Boot Record? where can I download a copy of one?


Answer:Continuouly shuts down/Restarts

You may still be infected. I would recommend starting a new thread in the Virus removal subforum and have a malware expert look at the problem.

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as of 2 weeks ago computer will shutdown or restart randomly, no idea why.

besides that i was dumb enough to leave cousin by computer who installed some skype emoticon malware. i have malwarebytes it found and quarantined download keeper

besides that i cleaned registry with ccleaner.

that said there is 1 website where this thing still randomly takes me to some advertisement page whenever i click something for first time. this related to the malware that came with that skype emoticon thing.

anyways those are my 2 problems.
i remember from some years back when i came here to get an issue solved with a computer i was trouble shooting i had to do some scans of some sort to be helped but i have no idea what they were.

so please link me to the needed tools to scan pc in order to post its results so i can get further assistance with my 2 issues.

thanks in advance

Answer:computer randomly shuts down or restarts

Hi I would start by following the instructions here NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum and gather as much info as you can.If any step is not able to be done to move on to the next and when finished make a new thread in the Virus,Trojan and spyware section and post all the info there not here.
I would advise you do this first and ensure you clear of any malware issues.

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My laptop is a Sony Vaio VGN SZ1XP. I recently removed Windows 7 from it and restored the original XP. Now, whenever I shut down the laptop it shuts down as per normal then, after a few seconds, reboots into a normal start up. The only way to turn the machine off completely is to hold down the on/off button.I have tried in Safe Mode; I have switched off the restart on failure setting; I've tried disconnecting from my home network but nothing seems tio work. Any ideas please?

Answer:Sony VAIO shuts down then restarts

There could be a number of reasons for this, but the main one seems to be that ACPI is not enabled on the computer or in Windows XP:Click Start - Control Panel - Performance and Maintenance - Power Options tab.Then click APM - Enable Advanced Power Management Support.If you don't see a 'Performance and Maintenance' option in Control Panel, you've obviously switched Control Panel to 'Classic View'. In the taskpane at left of the Window, select "Use Category View" and the Control panel Menu System will reappear, giving you the 'Performance and Maintenance' option.

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I will be in the middle of something on my computer and it will shut down and restart without any warning/ I have scanned for viruses.. When my computer comes back on it tells me that my computer has recovered from a serious error... can someone please HELP Thanks in advance!

Answer:Windows shuts down & restarts without warning

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My G72 also is shutting down and rebooting wile on my ac adaptor-I do< I have been useing a external blower that keeps mt laptop at69 is 5 years old-- Help

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Hello everyone,
After my PSU burned out a few weeks ago I've been struggling to make my computer work again (powering on by itself, impossible to boot...)
After a lot of work and a new PSU that I tested on another computer I can finally turn it on whenever I want, it boots all the way and runs fine for about 20 minutes to 1 hour before shutting off, it then stays off a few seconds then back on again. Windows logs show kernel error code 41.
Suspecting overheating I did install a monitoring program which shows me that CPU and GPU temps are very normal (45°C max for CPU, 50°C max for GPU).
Now it does have a tendency to shut off quicker when I run demanding programs (especially 3D games), and sometimes uppon restarting after a shut off one of the fans goes absolutely haywire (I can't reproduce that behavior to see which one though). When this happens it won't boot and keeps on restarting every few seconds (I then turn power off because I'm scared this will damage it further).
I have also noticed that even when iddle CPU core clock speeds goes all the way up to 39x from the normal x16 every 10 seconds or so, even though I do not overclock.
Some sensors (AUXTIN1 & 2) Show 120+°C Temps, even though nothing is hot to the touch.
Finally, some of the time I have pre-bios screen that says : Overclocking failed! Please enter setup to re-configure your system.
If any of you have any idea of tests I could run to pinpoint the issue, that would be greatly appreciated,
Thanks... Read more

Answer:Computer shuts off and restarts out of the blue

Here are the specs :
Asus P8Z77-V LX motherboard
Intel core i5-2500K CPU @ 3.30GHz
Noctua Heat sink & CPU fans (NF-P12?)
Corsair TX650M (old PSU) Corsair CX750 (new one)
2x4GB Corsaire Vengeance DDR3 1333MHz RAM
Nvidia Gforce GTX 680
A shitty WD 500Go DDR
Zalman Z9 Case

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I've been having this problem for a while now where my laptop will shut off whenever I'm in the middle of doing something important and I don't know how I can fix it. I've tried clearing my files off and starting it over but it didn't fix the shutting off problem. Help!

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Recently added a 2nd hard drive
I power on the system, it shuts off after about 5 second, then restarts.



Answer:Dimension 2400: Shuts off then restarts

Please disregard this post and this thread. Mods please delete. Thanks

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Have had this laptop for about six months and it occasionally, for no apparent reason, just shuts itself down and restarts. This can obviously be very irritating. Anybody alse come across this or know why it happens?


Answer:Satellite A100-049 shuts down and restarts itself


Did you see any error messages or BSOD?

Did you notice a high temperature or a hot air blowing from the notebook ventilators?

Such automatically and unexpected shut downs could be related to the high internal temperature.
The notebook supports an overheating protection.
If the temperature increases to a critical level the notebook shuts down automatically to prevent the hardware from damage.

In such cases mostly the temperature goes up because the ventilators cannot rotate with full performance.
The simply fan cleaning could helps. The computer stores sell nice tools to clean the cooling modules.

But if you have no experience and don?t know how to do it, please ask a notebook technician for an help.

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I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.

First post on here and my tech levels are basic/competent. Any assistance would be appreciated.

Answer:Laptop randomly shuts down/restarts.

Originally Posted by IAMKLOOT76

I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.

First post on here and my tech levels are basic/competent. Any assistance would be appreciated.

it could be that it is overheating and then it shuts down

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My laptop keeps shutting down an restarting randomly. This happens when either on battery or when plugged in. I don't think it is from over-heating as the laptop is not too hot and this happens straight away when turned on. Also computer performance seems much slower and program are not responding. All windows updates are up to date and mcafee does not find any malware etc. on scans.

Appreciate any help,

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I have posted about this problem before but it keeps coming back. At start up my computer shuts down and restarts. I have an abit Ka7 motherboard. an athlon 700 processor. I have tried different video cards and drivers. I have windows 98 se and have tried windows 98 first edition. My memory seems to be fine. The computer operates great when it is up. This seems to happen more when it is cold. It doesn't alwaays happen though. I have an ati rage video card. I have turned off most of the stuff at start up and have removed all the components except the video card. Has anyone seen this same problem?

Answer:system shuts down and restarts at startup

If it's not graphics card then the mobo is prime suspect, we bought a batch of pc's that did this randomly and the supplier came and changed the motherboards. There are programs thst will test your board but I don't have a freeware version perhaps someone out there knows of one?

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This is a problem that has just started. Uploaded multiple pictures at only 4 days ago. Today everytime I try to upload my pictures I get an error message "internet explorer has stopped working" then "internet explorer restarting". I have done restore points twice, all the way back to Dec 25 but it has not helped. Funny thing is 2 times out of 10 it uploads just fine. I have been trying to upload pix for my mother to view for hours now and still havent gotten it done. I have a dell inspiron 65 GB used 232 GB free. Windows Vista. External "my book" hard drive I keep mostly picture on.

Answer:internet explorer shuts down/restarts

You may have an add on that is conflicting with your attempt to upload.
Open I.E.
Click on tools (upper right hand corner)
Select manage add ons
Select enable\disable add ons.
Disable any add ons that you do not use, or recognize.
This may also be a case where your temp and index.dat folders are full.
Download Ccleaner and open it. Select run cleaner in the lower right hand .Do not use the registry tool with out saving a back up!
This will clean your index.dat and temp folders.

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Hi everyone, this is my first post.

I have read similar posts on this subject and tried some of the suggested solutions but have got nowhere. This problem started three weeks ago. I have no idea what caused it but one day when I came to do a complete shutdown (not sleep or hibernate) my pc went through all the correct shutdown processes and seemed to switch off, then mysteriously started up again of its own accord. I am baffled, can anyone help?

Answer:vista shuts down then mysteriously restarts

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Each AM when I start my new HP it runs about 10 or so minutes then shuts down and restarts. After that it runs perfectly. HP thinks it is a hardware problem and says I should take it to a repair shop. Isn't this rather a Windows OS problem?

Answer:Windows 8 Shuts down and restarts automatically

It's either overclocking, a defective part, bad bios setting or a driver responsible.

You can post the results of the log collection tool in the top stick thread of the Crash subforum. That will help us determine what to do about it.

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Windows shuts down and restarts continuously. i have run the DDS scan, but when I try to attach it, Google Chrome crashes. Therefore, all I can do is paste it:

DDS (Ver_11-03-05.01)
Microsoft? Windows Vista? ?dition Familiale Premium
Boot Device: \Device\HarddiskVolume3
Install Date: 17/03/2009 17:30:39
System Uptime: 26/04/2011 19:16:23 (11 hours ago)
Motherboard: Dell Inc. | | 0G848F
Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz | Microprocessor | 2000/200mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 134 GiB total, 20.163 GiB free.
D: is CDROM ()
E: is FIXED (NTFS) - 15 GiB total, 6.369 GiB free.
F: is CDROM ()
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP752: 22/04/2011 03:05:03 - Point de contr?le planifi?
RP754: 24/04/2011 22:48:05 - Installed Dell DataSafe Local Backup
RP755: 26/04/2011 00:53:20 - Point de contr?le planifi?
RP757: 26/04/2011 15:49:23 - Removed AVG 2011
RP758: 26/04/2011 16:01:22 - Removed AVG 2011
RP759: 26/04/2011 16:44:30 - Windows Update
RP760: 26/04/2011 18:52:16 - Op?ration de restauration
RP761: 26/04/2011 19:25:15 - Windows Update
==== Installed Programs ======================
Update for Microsoft Office 2007 (KB2508958)
a-squared Free 4.0
AC3Filter (remove only)
Adobe AIR
Adobe Ancho... Read more

Answer:windows shuts down and restarts continuously


Sorry for the delay in getting to you. Please post a fresh set of DDS logs if you are still in need of assistance.


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This is a problem that has just started. I uploaded multiple pictures to only days ago but today I get error messages "internet explorer has stopped working" and "internet explorer is restarting" when I try uploading pictures, then it just shuts down(explorer, not the computer). Have been trying to upload pix for my mom to view for hours and still dont have it done! I have a Dell inspiron, windows vista, internet explorer 7, 65 GB used, 232 Gb free. Funny thing about it is 2 times out of 10, it uploads just fine. I have tried doing only 3-4 up to 2o, give the same errors.
I have run spyware dr with antivirus, computer is clean. Have also Reset Internet Explorer Settings. Niether one helped

Answer:internet explorer shuts down/restarts

Try this.

1. Open IE

2. Go to Tools > Internet Options > Advanced Tab, Tick "Empty Temp Internet Files Folder When Browser Is Closed" Hit OK.

3. Close all instances of IE

4. Open IE and see if the issue is gone.

Also clean out your temp folder
Some files or folders in the Temp folder cannot be deleted, skip them.

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I just built this computer from new parts that I purchased through New Egg. The computer will sometimes run for hours without fail and then shuts off and immediately restarts. I have done the following: Replaced the power supply and power cord, ran diagnostic tests that apparently didn't find any problems with the hardware and added another fan to ensure that the case wasn't getting to hot (it stays around 90 degrees F). Please help me. This problem is driving me nuts.

AMD 64 3500 Venice
Asus A8V Deluxe
1 GB Corsair
Lite On DVD/RW
200 GB WDigital
80 GB WDigital
XFX GeForce 5500e

Answer:Computer Frequently Shuts off/restarts

I turned off the restart automatically feature and got this error message: stop: 0x0000008e.

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Note: I keep all of my personal files on D: and all of my programs and those files and stuff on C: (hopefully you understand what I mean...I'm not a pro)

Okay, so my computer used to constantly just shut down in the middle of me doing things and then restart, or it would give me the BSOD. This happened while I streamed videos, loaded or refreshed more than one page on the internet at a time, downloaded things, used photoshop, etc. (ALL the time).

Yesterday I decided to format C: drive and re-install windows, get rid of all my programs and everything, in case I had downloaded some malicious program or something. When I was finished and got it running, I downloaded Firefox, Winamp, and MSN, and that's it. Well, it still randomly restarts....and Firefox won't stay open for more than 5 minutes. I don't know what else to do....HELP

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I downloaded a free trail verson of Mcafee and the moment it was installed my system rebooted. The comp will only load to the log-in screen than it flashes a blue screen read something along the lines of " Windows has encounted a problem and needs to shut down." It tells me to start it in safe mode, I did and it never got passed the code screen. I think what I need to do is get McAfee off but cant get it to stay on long enough. Any sugestion would be awesome! THX

Answer:McAfee Shuts down Windows and Restarts!

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I know this is an old chestnut that keeps coming up but my wife's computer has suddenly refused to shut down for more than 2 minutes. If you select shut down it shuts down then suddenly after 2 mins starts itself up. Unlike me she never fiddles with the computer and just uses it for business, for word processing, emails and internet browsing.I have tried several system restores, and checked the power options but have run out of ideas as to what else to try other than unplugging it every night.

Answer:winxp shuts down for 2 mins & then restarts

Run the antivirus program on the computer to see if there is a virus.

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I'll list all of my computer components.

-GIGABYTE GA-MA770T-UD3 AM3 AMD 770 ATX AMD Motherboard
-EVGA 01G-P3-1452-TR GeForce GTS 450 (Fermi) Superclocked 1GB 128-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card
-OCZ ModXStream Pro OCZ600MXSP 600W ATX12V V2.2 / EPS12V SLI Certified CrossFire Ready 80 PLUS Certified Modular Active PFC Power Supply compatible with core i7
-COOLER MASTER Elite 430 RC-430-KWN1 Black Steel / Plastic Computer Case
-AMD Athlon II X4 640 Propus 3.0GHz 4 x 512KB L2 Cache Socket AM3 95W Quad-Core Desktop Processor ADX640WFGMBOX
-Seagate Barracuda 7200.12 ST3500418AS 500GB 7200 RPM 16MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive
-Sony Optiarc Black 24X DVD+R 8X DVD+RW 12X DVD+R DL 24X DVD-R 6X DVD-RW 12X DVD-RAM 16X DVD-ROM 48X CD-R 32X CD-RW 48X CD-ROM 2MB Cache SATA CD/DVD Burner - OEM
-CORSAIR XMS 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 Ultra Stable Desktop Memory Model CMX4GX3M2A1333C8
So basically I had installed Windows 7 Pro on my computer but hadn't registered it. I used my girlfriend's mom's disk because I was planning on getting Pro. I eventually ended up getting an OEM of Home Premium and at the end of installation I had gotten the blue screen. Home Premium seemed to install fine except I still got a few blue screens every now and then. I delete the Windows.old file and that seemed to get rid of the blue screens. About a month later my computer started to freeze and restart. I did an hd test(can't ... Read more

Answer:Custom computer shuts off and restarts on its own

The next time it BSOD write down the STOP*** code and the error message.

If you can't read the code because the computer restarts on it's own after a BSOD, you need to open the Control Panel and navigate to:

System and Security > System > Advanced system settings

This will open the System Properties box and you should be on the Advanced tab, if not then click the Advanced tab. Near the bottom of the box you'll see Startup and Recovery and a Settings button. Click on Settings. This will open the Startup and Recovery box, near the middle you'll see a check mark next to "Automatically restart". Un-Check "Automatically restart", click OK and exit out of all the open boxes.

Now the next time it BSOD you'll have to reset the computer, and if it turns itself Off you have a power or heating problem.

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Had Zonelabs, AVG, Adaware etc installed on computer but AVG had expired so dont know if this is where problems are coming from ie something came into system. Computer is restarting itself every minute as if it were on a script. I turn off computer reboot then after log in screens pops up, get two different messages. The first one says:

This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by \

Time before shutdown: 00:00:59.
Message (This is inside of a box below the above)
The system process:
'C:\windows\system32\lsass.exe '
terminated unexpecedly with status code - 1073741819. The system will now shut down and restart.

After this first message second one pops up:
Validation failed for c:\windows\system32\zonelabs\vsmondll.dll

Try to start in safemode get same message with every option. Ideas please!

Answer:Comp shuts down restarts repeatedly

Insert the Windows XP CD into the CD drive, and then restart the computer. Click to select any options that are required to start the computer from the CD drive if you are prompted. When the "Welcome to Setup" screen appears, press R to start the Recovery Console. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the Recovery Console. When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.Type: chkdsk /rIt's important to have a space before the "/".To exit the Recovery Console and restart the computer, type exit at the command prompt, and then press ENTER.

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Yesterday morning I discovered my laptop (Toshiba Satellite C55-B5201) had not shut down after I instructed it to.  I assumed I had not remembered to shut it down, but this morning I opened the lid to find that the computer was not shut down.  I shut down the computer again and it restarted within 30 seconds.  This is my new reality.  My laptop will not stay shut down.
I looked up the problem and tried a couple of solutions through the power options screen but since I am not a computer expert I declined to try the solution involving misconfig which I found, without talking to some experts.
For security I use Panda Security Pro and Win Patrol.  A few weeks ago I also noticed my battery indicator, when laptop is plugged in, shows 80% available battery power and not charging.  This also is different, but I thought, perhaps my battery was starting to wear out, even though at its age this should not be a problem.  My power setting is on "balanced" at the default settings.
Any help is welcome.  Thank you.

Answer:Windows 8.1 shuts down and immediately restarts

Hi paw51 Try to do the following:Right-click on the Windows logo in the bottom-left corner and select System;From there, click on Advanced System Settings in the left pane of the System window;Click on the 3rd Settings... button, the one under Startup and Recovery;From there, make sure that Automatically Restart is unchecked under System Failure;Restart your computer and let me know if the issue is still there.

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I've been having a problem whereby my computer will reboot itself with no warning or error messages. Sometimes it will do it almost immediately after starting up, sometimes a few hours after and a couple of times even during startup. Today for example, after 12 hours of being switched off it restarted immediately after Windows began.

Sometimes, rather than restarting it will shut down but not restart, leaving me with a black screen that can't be rebooted without turning the power off and then back on. (Had this particular kind of failure once before which was fixed after removing Spybot, which I no longer use).

I don't think it's a heat problem since I often run it with the casing off and a fan directed at the machine.


Windows XP Home SP3
Pentium 4 CPU 3.0GHz
Radeon 9550 Graphics

I've tried running Super Anti-Spyware, Malware Bytes and AVG all from Safe Mode but it still persists.

Answer:PC randomly restarts or shuts down and won't reset

Have you checked your device manager for errors relating to the reboots? Most of the time these are heat related issues but they can also be caused by general machine faults. How long has your PC been in operation? After long term use, meaning several years, I find Windows slows down considerably due to the bloat of registry leftovers from uninstalling various stuff. I could be time for a nice clean install if that is the case.

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Hi All!

I am new to this forum.
I am not quite sure if this fits into this forum but I am trying all my options here.

Here is my issue.......

I am running a Compaq Presario 2100 Laptop computer. When I start it up it looks like it is running fine but then this message pops up.

"We apologize for the inconvenience but Windows did not start successfully. A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly or was automatically shutdown to protect files and folders choose last known good configuration to revert to most recent settings that worked.
If a previous start up attempt was interrupted due to a power failure or because the power or reset button was pressed or if you aren't sure what caused the problem choose start windows normally".
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Good Configuration

None of the above work. The laptop just keeps shutting down and starting up, shutting down, starting up.

I Do not know what to do! hElP!!!!!!!!!


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When restarts it shows a window "Unexpected shutdown"
the problem details are,

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: 00000008
BCP2: 00000002
BCP3: 00000000
BCP4: 82B0CEF1
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

Answer:The computer randomly shuts off and sometimes just restarts

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

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Windows 7 home premium 64 bit
ECS motherboard, 2.8 ghz core 2 duo processor
Radeon HD 5670 video card
8gb ram. 250 gb hard drive

Windows 7 shuts down normally. There are no error messages when shutting down or restarting.
For the last four days, the computer shuts down, then before the monitor cuts off the computer reboots. This is within about a 20-30 second period. The computer can then be used normally with no problems.
The only way to keep it from rebooting is to cut off the power.

What I have tried so far.
Found a registry hack on the internet that is supposed to shutdown the computer after logging off, instead of rebooting as in some company networks. This had no effect.

Uninstalled a program that had been updated to a beta version and reinstalled the old version. Also no effect.

Blew all the dust out of the computer and fans (not much, but hoping) in case of possible shorting.

Disabled all hardware options in bios that could waken the computer, such as network card, keyboard, mouse, usb items, from doing so.

Disabled the automatic reboot after system errors in advanced system options. No effect, but didn't expect any since I have seen no errors.

At this point, I see only two possiblities. Reinstall Windows or this problem is somehow hardware related.

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This isn't the same type of emergency I've come to this board about before but something that is starting to worry me.

My computer, after running for several hours or sometimes several minutes, will lock up and restart itself. I've already gone into the Control Panel>System>Advanced>Startup & Recovery and deselected "Automatically restart computer" so maybe I'll get an error message next time.
This is something that happens when I'm using lots of system processes and sometimes when my computer is just on and running no extra processes.

I thought it might be the power supply fan but I'm suspicious of that conclusion because it does restart when I'm not running any processes (video, Winamp, Cubase).

Any ideas? I'm running XP with a Pentium 4 3.40ghz and 768MB of RAM so it seems like I shouldn't be having any memory issues.

Thanks for any and all help!!

Answer:Computer Randomly Shuts Down/restarts

As you have mentioned there are a few possibilities from bad RAM to malware and even dirt in the case causing over heating.. Clean it.Get the error message when it comes and post that back.Have you run AV and spyware scans from safe or normal mode?You can run Memtest86 -Also look in Event Viewer for itemsTo open Event Viewer, follow these steps: 1. Click Start, and then click Control Panel. Click Performance and Maintenance, then click Administrative Tools, and then double-click Computer Management. Or, open the MMC containing the Event Viewer snap-in. 2. In the console tree, click Event Viewer. The Application, Security, and System logs are displayed in the Event Viewer window. More info How to view and manage event logs in Event Viewer in Windows XPYou can also run this scan and post back the logDownload and scan with SUPERAntiSpyware Free for Home UsersDouble-click SUPERAntiSpyware.exe and use the default settings for installation.An icon will be created on your desktop. Double-click that icon to launch the program.If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here.)Under "Configuration and Preferences", click the Preferences button.Click the Scanning Control tab.Under Scanner Options make sure the following are checked (leave all others unchecked):Close... Read more

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Hello all, this is my first post here, and judging from other posts, looks like I fight find my answer here.

I have two internal SATA hard drives, not as a RAID, but independent. My C drive for programs, and D for extra (future) storage. I bought the computer last spring from Gateway, which normally sells this model with two drives as a RAID, but I aksed that they not be.

I hadn't been using the computer much until recently, when I noticed that the second drive (D) will spin down (I hear it) and immediately spin up. After a month or so of troubleshooting on and off, I cannot find any pattern. Sometimes it never happens, other times it starts after the computer's been on for a half hour, then it spins down and up and down and up... etc.

It keeps cycling UNTIL I open any file on the D drive, save it, and then the drive remains "on" for "a while" - meaning sometimes ten minutes, sometimes hours, before (if) it begins spinning down again.

I have hard drive monitoring software (Hard Drive Inspector pro), so I can see that the problem doesn't appear to be heat related, though "sometimes" it seem it spins down when the temp of that drive reaches 104F. The C drive is always 10-15 degrees cooler bec of the placement of the drives and the front cooling fan. (The D drive was getting much hotter before I added a small, quiet hard drive fan near by.)

I've consulted with Gateway Tech support (still under warranty): th... Read more

Answer:2nd internal HD shuts down, then restarts randomly

Drive diagnostic utilities

Don't know if that helps you or not.

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Hi All!

I am new to this forum.
I am not quite sure if this fits into this forum but I am trying all my options here.

Here is my issue.......

I am running a Compaq Presario 2100 Laptop computer. When I start it up it looks like it is running fine but then this message pops up.

"We apologize for the inconvenience but Windows did not start successfully. A recent hardware or software change might have caused this.
If your computer stopped responding, restarted unexpectedly or was automatically shutdown to protect files and folders choose last known good configuration to revert to most recent settings that worked.
If a previous start up attempt was interrupted due to a power failure or because the power or reset button was pressed or if you aren't sure what caused the problem choose start windows normally".
Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt
Last Known Good Configuration

None of the above work. The laptop just keeps shutting down and starting up, shutting down, starting up.

I Do not know what to do! hElP!!!!!!!!!


Answer:Laptop Shuts Down & Restarts Continuously! Help!!!

What happens if u select one of them? How far does it boot? Where does it stop?

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I hope someone can help me. Windows Explorer shuts down and restarts over and over again, except when in SAFE MODE.
OS Version: Microsoft Windows 7 Home Premium , 32 bit
Processor: Intel® Core™2 Duo CPU E8200 @ 2.66GHz, x64 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 3325 Mb
Graphics Card: ATI Radeon HD 2400 PRO, 256 Mb
Hard Drives: C: Total - 238372 MB, Free - 62852 MB;
Motherboard: Dell Inc., 0PU052, , ..CN7443185P1423.
Antivirus: Norton Security Suite, Updated and Enabled

Answer:Windows Explorer Shuts Down and Restarts over and over!

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

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Yesterday while surfing the web my computer randomly out of the blue logged off and shut down. Ever since then I can't seem to start it up again. Normally my computer goes through the BIOS screen for a couple of minutes before windows XP loads now the BIOS screen would occasionly reset itself even sometimes when windows is loading and then would eventually shut down after a few minutes. I've tried putting in the Windows CD and rebooting it somehow but it just shuts down during that. Any would be appreciated, Thanks.

Answer:Computer restarts and shuts down before Windows

Hi strana and welcome to TSF !

The computer restarting before Windows loads indicates a hardware failure. You won't be able to recover from it using your XP CD. Could you post your complete system specs (see the link in my sig) ? If it's a laptop brand and model will do, if it's a desktop don't forget to add the infos about the Power Supply Unit (on the sticker that's on the side of the PSU block).

If it's a desktop then open your case while the power is on and check that all the fans (cpu fan, video card fan, power supply fan) are spinning correctly. If there's no problem with your fans proceed with the following.

Remember to turn the computer off, unplug the power cable and touch a metal part of the case before you handle any internal component. If there's much dust go buy a can of compressed air at your local retailer and clean it.

Check that the CPU heatsink doesn't move at all, check that all the pci cards are correctly seated and double-check all the cables by unpluging/repluging them.

Once you've done all that, restart the computer and press the del key during startup to enter the bios utility (if the del key doesn't work, check this site). Check that all your drives (HDD, CD-rom, ...) appear correctly there then go to the hardware monitor screen and report your temperatures, fan speeds and voltages. Stay on that screen for one hour to ensure that the computer is stable there and retry to boot into Windows.

If it still crashes then you'll have to s... Read more

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When switched on but not in use, my computer shuts down and restarts automatically.Help please!

Answer:Computer shuts down and restarts automatically

1. What pc do you have?2. Operating System?3. Any pattern to shutdown? (after set period of time etc)4. Have you checked your Power Saving settings? (including hibernate, sleep etc)5. Checked for over-heating? (fans working, inside of pc clean of dust and fluff)6. All cables firmly in their sockets?7. any error messages shown?8. does it just restart back to the same screen that you were on before or is as if you had just booted up? (Windows loading up (to login screen if you have it set) from scratch before desktop shows)

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I hope someone can help me. Windows Explorer shuts down and restarts over and over again, except when in SAFE MODE.

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium , 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU E8200 @ 2.66GHz, x64 Family 6 Model 23 Stepping 6
Processor Count: 2
RAM: 3325 Mb
Graphics Card: ATI Radeon HD 2400 PRO, 256 Mb
Hard Drives: C: Total - 238372 MB, Free - 62852 MB;
Motherboard: Dell Inc., 0PU052, , ..CN7443185P1423.
Antivirus: Norton Security Suite, Updated and Enabled

Answer:Windows Explorer Shuts Down and Restarts over and over!

Hello and Welcome sandyclaudia!

This sound like a software issue. A good way to find the culprit is to perform a Clean Boot After you have completed the clean boot and restarted, is Explorer still misbehaving? If all is OK, then its time to track the problem by re-enabling services one at a time, "Take note of the enabled service" and restating the system till the problem returns. Then you'll know what is causing it, and your able to rectify it.

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Please forgive any typos...I have to use my phone. also please forgive the lack of system information - I am not able to get it off my PC currently.

This morning when I booted my computer, Windows Explorer kept encountering a problem and closing, then restarting. It does this in a never ending loop. I googled this error and found a suggestion to try safe mode. I did and the loop still happens in safe mode. I looked at the event viewer and saw some errors, but I don't know what they are or how to correct them. I ran sfc /scannow in safe mode with the command prompt. It got to 33% and said it could not be completed. I ran a chkdsk /f and it said it corrected some things, but the screen closed before I saw what. I ran sfc /scannow again, and now it closes out the command prompt window entirely after sitting at 33% -it doesn't give me the message about not finishing.

At this point I gave up trying to find the answers on my own and am coming here for help. Thanks for any help you can provide. I will try to provide any diagnostic info I can, given the limirations my computer is experiencing at the time.

Answer:Windows explorer shuts down and restarts over and over

Hello Kirstin and Welcome to Seven Forums.

First step I would try is to use a restore point to go back before this issue began. You can reach the restore point option from the "Repair" in the safe mode menu. It should be the first choice. Once you choose "Repair your computer" option choose your language. The tool will then begin checking for issues with start up. I know it's not a start up issue but it is part of the process. Once that's done you should see several options to use one being system restore.
See this Tutorial on how. System Recovery Options

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I am having trouble with my computer.
I built it a few months ago and I installed win 7 64-bit SP1 and the computer froze, got BSOD, rebooted and shut downed so I installed win xp 64bit SP3 and the problem was still there but just 1 or 2 times a day (with win 7 its many times a day) so I been living with that problem since.

So a few days ago I decided to buy win 7 64bit SP1 hoping the problem would disappear but it did not, its more frequent now like the first time I used win 7 64bit SP1.

After a freeze or shut down I have to turn off then on the PSU or else the monitor is in standby and the computer wont start.

So I was hoping for help, this problem is starting to really annoy me a lot !

I have uploaded the 3 dump files I?v got.

Answer:BSOD, computer freezes, restarts, shuts down.

This sounds like hardware issue so please fill in the blanks below where they apply so we can help you.....

Computer: Brand Name & Model #

Age of system and relevant components if different :

CPU: Brand, speed

Ram: Type, amount, speed

Operating system: Windows 98, 98SE, ME, XP Home, XP Pro, Vista or Other

Do you run Anti-Virus software: Brand Name, version #, is it up to date?

[/COLOR]For Video or Graphic problems:

Video Card: Brand Name, type, speed, Chipset, driver version and date

Video settings: resolution, advanced settings

For Internet problems:

Modem: Brand name and date of driver

Type connection: dial-up, cable, sat/DSL, other

Browser: IE, Netscape, Firefox, Sea Monkey and version #

For Network problems:

LAN or ethernet card(s) or adapters: Brand, # of cards

Router: Brand name, type

# machines on network

Network settings and IP configuration

Please state your specific problem and when it started

Did you change anything, install any hardware or software before the problem started?

List any recently installed software

List software running in background ie: anti-virus program, mail programs, backup software.
(Run,msconfig,ok,startup) and what is checked

Any power disruption or incomplete shutdowns

Failed Scandisk/chkdsk or defrag attempts

Use of any ?tune-up? utilities, registry utilities, system diagnostics, other third party utility software

Recent downloaded software

This in... Read more

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I have a HP Compaq Presario C700 Notebook PC purchased new and have had it about three years. For last month or so it has sometimes shut down and then restarted with a blue screen message. It's happened when I play music files and, and also a few times when a program freezes and I hit CTRL+ALT+Delete to open the Task Manager. Tonight it happened when the HP automatic product identification application hung and I then tried to open Task Manager; the computer shut down and restarted with the blue screen message.

The blue screen message is only briefly visible, so I can't get any of it other than something about "If this is the first time you've seen this message...." Then the desktop appears and there's the following, "Windows has shut down unexpectedly" and the option to find out more about the event. Three times I've copied the words describing the event and the first part of the message is the same each time:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.
Locale ID: 1033

Additional information about the problem:
BCCode: 8086
BCP1: 00000000
BCP2: 00000000
BCP3: 00000000
BCP4: 00000000
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
The second part of each description of the problem is different:
First time it happened:
Files that help describe the problem:
C:\Users\D____\AppData\Local\Temp\WER-49140-0.... Read more

Answer:Laptop shuts down and restarts with blue screen

We can give you the best help if you upload the files to us.

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Starting from around a week ago, my VAIO VPCSA35GG would randomly shut down (as if the power is cut off) then restart itself 3 to 4 seconds later. Sometimes it would happen after I'd used it for a while, but other times it would happen repeatedly right when Windows is just booting up, causing the computer to get stuck in a boot loop. I've ruled out many possible causes:
It's not overheating. I've monitored the temperature and the laptop would randomly shut down even when not in heavy use. Also, if the computer overheats, it would normally shut down without restarting itself after.
It's not the hard drive or the OS. The problem persisted even when I booted from an external device with the hard drive completely removed.
It's not the memory. I've done numerous memory tests and they never showed any problem. I've tried removing the memory card (leaving 4GB of memory that's integrated into the motherboard), but the problem remained. The interesting thing is that the laptop would never shut down randomly when I'm inside the BIOS menu or when I'm running memtest. In fact, after running memtest for a while, the random shutdowns would not happen again for a long period after (at least 30 minutes). The problem usually comes back after the laptop hasn't been used for a while (the next morning).
It's not the BIOS. I've tried flashing a new BIOS but the problem remained.
It's not the battery or the charger. The r... Read more

Answer:Laptop randomly shuts down, restarts itself 3 seconds later

What version of Windows ? 32 or 64 bit ? Just to be sure it also shuts down when on battery power without the charger connected ?

As it seems to run ok in the Bios that implies a Windows problem so run it in Safe Mode (with Networking if you want Internet access) and see if it still shuts down then. Safe Mode uses only basic drivers so it could help find the culprit if it's a driver problem.

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I blew my old mother board so I bought this one and used all the old parts.The problem seems to be when I play any game after a minut or so the computer shuts down and restarts.As far as I know the drivers are all up to date.please Help There are no problems in divice mngr.

Answer:Computer shuts down and restarts when ever I play a game???

it could be over heating

control panel>
advanced tab>
startup and recovery - settings>
under the title - system failure
untick - automatically restart;en-us;320299

now when it crashes - it willnot restart and the blue screen should stay on the screen
post the info on the screen
it will give the errorcodes and a filename, if caused by a driver.

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We have a number of computers that shut down or restart automatically after 1-2hrs of inactivity. What is the recommended fix/solution for this?

-HP Compaq 8000 Elite Small Form Factor
-Windows XP Professional SP2 & SP3.
-They are Domain computers connected to the corporate LAN.

Thanks in advance,

Answer:Shuts down/restarts afer 1-2hrs of inactivity

You can see if there is a domain Group Policy in place in AD for those machines to shut down after certain times. Other then that check the Power Settings in XP.

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Approximately 2-week old Windows 7 (32-bit) installation. Desktop computer.
I shut down my computer every night. Starting 3 days ago, for 2 nights in a row, after clicking "Shut down," the computer only got as far as showing the desktop with nothing else, but never got to the point of shutting down, so I switched the computer off from the back of the tower. Then, last night, "Shut down" was taken as "Restart." I waited for the computer to boot up again, tried "Shut down" again, and, again, the computer instead restarted. Then I tried all sorts of things, like "Hibernate," and the computer restarted. I even went into Safe Mode, selected "Shut down," and, yes, the computer restarted.
How can I get "Shut down" to shut the blasted thing down already?:(

Answer:Restarts insteads of Shuts down. (Win7 32-bit, desktop)

Two things I can suggest you look at for this problem:

If you have Roxio easy cd creator on your system, you need to go to their web page and upgrade it.
In the Windows Control Panel go into Power Options (Performance and Maintenance). Open the APM tab, and make sure it's enabled (checked).

If above is set or doesn't resolve the issue, in your PC's BIOS settings, check to see if you have a Plug and Play option. If you do, try toggling this setting (off if it's on, and vice versa).

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I absolutely can't figure this out, and so far no one else has either. Hopefully you guys can give me some ideas.

The issue is that when I play certain games my system shuts down and restarts in the middle of playing (Its not just restarting because the power light go out and the fans stop for a few secs before coming back on). Some games take 2 hours before it turns off for the first time, others only take 20 min. and some don't give me issues no matter how long i play. Once the system shuts down the first time it doesn't take as long for the game to cause shutdowns after that (Usually under 10 min.).

At first this sounds like a heating issue, however, some games never give me issues, even if I play after the problem games cause a shutdown. Also the temps look fine to me (both CPU and GPU). I also don't believe the issue is with my PSU because it is an ultra X3 1000-watt.

I currently don't have any add-on cards except for my Video card and a sound card. I have tried removing the sound card but still have issues. All the parts are nearly brand new with the exception of the sound card, and since I built the system I really haven't used the system all that much till recently. I have ran a RAM test and it did not fail so I don't have reason t suspect that.

My system has the following:
Intel DX48BT2 Mobo.
Intel Core 2 Quad 2.83 GHz
XFX GeForce GTX 280 xxx edition.
Ultra X3 1000-watt PSU.
Creative Audigy 2 ZS
Wi... Read more

Answer:computer shuts down / restarts when playing games

Thought I would attach info from CPU and GPU logs from one of the times the system shutdown.

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Hello. I am having a problem with my Lenovo T420 laptop. For some time now it has shut down and restarted when put under stress/work, when for example playing a game. I thought it was because of the CPU overheating (HWMonitor showed about 95d!) and in order to try fix that I changed the thermal paste and "cleaned" the fan. It was quite dirty in that area.Though I managed to lower the CPU to about 70-80 when working hard it still shuts down (perhaps a bit longer till it does), but I have way better performance than before. When it shuts down and restarts the screen sometimes freezes for a sec, get all "white and pixely" and then restarts. Before it emitted a terrible sound/beeping at the startup but it seems to be gone now. It always restart and sends me back to Windows. A few times I've had bluescreens but no saved logs. I've known about the CPU being too hot for some time but never did something about it until theese restarts. Could the CPU be broken?I have formated the computer and I am up to date with most if not all important drivers, I might has missed something? Im running W8.1I have downloaded both Lenovos and a few other diagnostic tools to check hard- and firmware but none has showed any error.When the computer is working both the CPU and harddrive is peaking at 100%, could it be any problem there? (taskmanager)Not sure, but, when not plugged in it seems like it last a bit longer, could it be a problem with the powersupply or is it simply that is ... Read more

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G.SKILL Ripjaws Series 8GB (2 x 4GB)
ASUS GTX660-DC2O-2GD5 G-SYNC Support GeForce GTX 660 2GB 192-Bit
Intel Core i5-4670K Haswell Quad-Core 3.4GHz
Seagate Barracuda ST2000DM001 2TB 7200 RPM 64MB Cache SATA 6.0Gb/s 3.5"
G.SKILL Ripjaws Series 8GB (2 x 4GB) 240-Pin
CORSAIR RM Series RM550 550W

Running Windows 7 Home Premium 64 bit.
A few weeks ago, custom built pc started to shut down randomly, I don't know the problem, I already did a full virus scan, nothing showed up. Usually happens when I'm surfing the Internet. Me and my friend built this computer, so I'm not sure if whether it is a hardware problem. Please help...

Answer:Custom build shuts down randomly, then restarts itself.

i would say a hardware issue is not totally out of the question. i would download a program from the following link to a flash drive and run it through several passes to test the ram. The program is called memtest86+. It can be downloaded from the following link:

Memtest86+ - Advanced Memory Diagnostic Tool

If after running several passes memtest shows no issues; post back and we can go from there.

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Hi. My sister uses her laptop this morning, it was working well and shutted down good. But when she starts it again like in 15 minutes later, it doesn't let her run Windows XP properly. The black background with the Windows XP icon at the beginning shows, but later, instead of showing the users names, it was showing this blue screen saying this error that I'm showing in my image below and it shuts down and starts all over again the same thing.

Can anyone tell me what's wrong with this error and how I can solve it??

Answer:Laptop shows error, shuts down and restarts

this shoulld solve your problem

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Approximately 2-week old Windows 7 (32-bit) installation. Desktop computer.
I shut down my computer every night. Starting 3 days ago, for 2 nights in a row, after clicking "Shut down," the computer only got as far as showing the desktop with nothing else, but never got to the point of shutting down, so I switched the computer off from the back of the tower. Then, last night, "Shut down" was taken as "Restart." I waited for the computer to boot up again, tried "Shut down" again, and, again, the computer instead restarted. Then I tried all sorts of things, like "Hibernate," and the computer restarted. I even went into Safe Mode, selected "Shut down," and, yes, the computer restarted.
How can I get "Shut down" to shut the blasted thing down already?

Answer:Restarts insteads of Shuts down. (Win7 32-bit, desktop)

Make sure Wake-on-LAN is disabled in the BIOS (also disable WoWLAN if you're on a newer PC).This is an older article but it should point you in the right direction:'s a Microsoft Answers thread about this as well - you might try asking there too: luck, let us know if you get anywhere with this...WalkerWindows Outreach Team

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Hello Help Team, Thank you for hearing my problem. For a while, my system automatically shuts itself down and restarts. Many of these times it was just on its desktop or I could be playing games online or emailing. I don't receive error messages regarding it, but I do receive error messages stating something wrong w/device driver and no repair help. It doesn't say which device driver either. I'm not sure if that is the cause, but it is one of many if not 2 separate problems. I'm hoping someone may have a remedy or referrals. I also tried cleaning registry, but it hasn't helped.
my system: Systemax-Tiger....I'm using Windows XP home. Thanks

Answer:Problem w/system automatically shuts down and restarts.

The first thing do to is turn off autorestart. Right click onComputer, then click properties. Click the advanced tab, then click the settings button for Startup and Recovery. In there, uncheck Automatically Restart. Then ok out of everything.

Now when you get an error, it should give you a BSOD (blue screen of death). Write down what it says on the screen, then reboot and come back. It will give us more to work with.


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I have a Toshiba satellite p50t B 10 K

after a while (an hour maybe longer or maybe shorter) it will suddenly click, shut down and restart.
Not associated with any programme. Onlone, offline and when I am not doing anything.

I have refreshed the PC.

Any ideas of what I can do

Answer:Satellite P50t-B-10K - Clicks, shuts down and restarts

On this virtual way it is not easy to say what is wrong there. It may be overheating but also some other reason for such notebook behaviour.
Can you please make one test? Start your notebook and enter BIOS settings. Leave it for a while and watch carefully if the same will happen again.

Please post some feedback.

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I am using dell Inspiron N5110 with widows 7. Now a days suddenly, my laptop started to shut off( not shut down) automatically and restart.This problem is occurs randomly and some times 2-3 times back to back. and this problem stops for some days and again reoccurs. I checked it if happens while charging but it started to happen even without charging. I have scanned my computer and also formatted c: drive but the problem is still there. I think there is no problem with the fan as the laptop is not that heated. Help plzz.

Answer:Laptop shuts off ( not shutdown) and restarts automatically

Click on the Start button, in the search box type System Environmental and press enter. Next you should be in system properties screen on the Advanced tab. From the Advanced tab click on Settings under Startup and Recovery. On the Startup and Recovery screen uncheck the box next to Automatic Restart (under system failure) Click Okay when completed.

Now have you recently made any type of hardware changes, (hdd, memory, etc)?

Check the Event viewer and look for Hardware events (under Applications and Services). Sort by level and make sure you scroll back up for all the events. Take a look at the critical levels to see if any times and dates match up to when the restarts happen.

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This has been happening for about 2-3 days, I have run a malwarebytes full scan, found 12 things, removed them all, still get the random crashes, checked device manager, one has a code 39 error, and another called "Unknown Device" has a code 28,

Answer:I keep getting random crashes BSOD and just shuts off and restarts

Here's the WhoCrashed log;
There were a few more before this but they didn't save.
System Information (local)
computer name: STAN
windows version: Windows 8.1 , 6.2, build: 9200
windows dir: C:\WINDOWS
CPU: GenuineIntel Intel® Core™ i5 CPU M 430 @ 2.27GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 7497388032 total
Crash Dump Analysis
Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.On Sun 2/22/2015 12:43:19 AM GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\022215-285250-01.dmp
This was probably caused by the following module: usbaudio.sys (usbaudio+0x20AC)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF801B176E0AC, 0x0, 0xFFFFFFFFFFFFFFFF)
file path: C:\WINDOWS\system32\drivers\usbaudio.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB Audio Class Driver
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.On Sun 2/22/2015 12:43:19 AM GMT your computer crashed
cra... Read more

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