Computer Support Forum

Lost connection to Internet. Using Cable modem, ethernet cable.

Question: Lost connection to Internet. Using Cable modem, ethernet cable.


A week ago, my computer suddenly could not connect to the internet. I was using a cable directly connected to the cable modem.

Since then, I've tried:

1) Added a WiFi router connected to the cable modem. Tried using the WiFi card built in to the computer. It connects but reports "limited access", and there is no connection to the internet, and I can't access the router itself.

2) Bought a new Ethernet card, installed the drivers that came with it. I've tried it connected through the WiFi router's hard ports and directly to the modem. Hard resets (power cycling off 2 minutes) on the modem each time and still no connection.

3) In device manager, both Ethernet cards show as "working normally" with no errors. So does the WiFi card.

4) ipconfig shows only "tunneling" devices with media disconnected.

5) I've uninstalled and re-installed the drivers for the on-baord Ethernet, the WiFi card, and the new Ethernet card.

After reading some other posts, I captured the output from ipconfig and several netsh commands. I've attached them to this post. The files starting with netsh are basically the command entered with underscores replacing the spaces from the commands used to generate them.

I also borrowed another computer. It connects both directly through the cable modem, and using the Ethernet ports on the router. It doesn't have WiFi, so I couldn't test that method of access. It can also connect to and configure the router, but I haven't made any changes.

The router is a NetGear G54 N/150.
Any help will be greatly appreciated!!



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Preferred Solution: Lost connection to Internet. Using Cable modem, ethernet cable.

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Answer: Lost connection to Internet. Using Cable modem, ethernet cable.

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I am thinking of buying a used computer with an connection for dsl or one with a modem I understand I can use a modem with a phone line but what do I need for DSL?

Answer:modem for cable or ethernet connection

Hi, When you sign up for the DSL service, usually the DSL modem or DSL gateway device (this is not the same as a phone modem, but the telephone line is involved with DSL) is provided by them. It's usally an external device that they have a tech set up for you.
Remember, you need to tell them if you want wireless or wired.

You will need a network adapter card, or a built-onto-the motherboard Ethnernet port, and a network patch cable. Most newer computers come with an Ethernet port built in, or you can install one in an open PCI slot inside the computer. If you are going with wireless you will need a wireless network adapter.
The DSL service also sells them and will install it for you, ask first about the cost....they are not expensive, any good supply store will have some.
If you buy one and install it>>You usually will need to install drivers for this adapter- with XP, or with older network cards, the drivers may be loaded by Windows.

Dialup with the phone line is slow, DSL is something you will really appreciate.

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I Installed cable modem via intergrated ethernet port on PC.Got online,got an ip address, Opened a couple of pages on the internet.Then it stopped working and I could'nt open any more pages. The only fix to get back online was to go to system properties disable the nic card and then enable It again.then It would allow me to open a few more pages. I Install cable modems and this happened twice in one week on two different PC both with itergrated nics. ANY IDEAS OF WHATS CAUSING THIS THANX.

Answer:Cable Modem Ethernet Connection

What is the OS that is installed on the problem children? What is the make and model of the NIC on the PC's? Find some commonality between PC's with the networking problems. make sure the NIC's also have the most up to date set of drivers loaded.

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So about a year my laptop got water on it ... send it to fix last week and it works now !
went to TWC to get a modem And the modem works pecfectly fine on My regualar Computer but no my Laptop
I doesnt even blink when i connect the ethernet cable ?
What can vb ethe problem??

Answer:Sony vaio wont recognize cable modem or ethernet cable?

you need drivers , for the devices with a yellow ! - possibly the chipset
its possible the hardware is damaged , because of the water issue

however, post back the exact sony model and windows version and can look for drivers - should be on the sony support site

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I currently have my cable modem connected to my computer via a USB cable and ports. Would there be any improvement in data flow performance if I instead used an ethernet cable and ports which I also have?

Thanks muchos!!

Answer:Which is superior cable modem connection...USB or Ethernet?

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Answer:If your cable Modem has USB and ethernet which one gives a faster connection?

Probably too close to notice but the straight ethernet will be faster

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I have a Motorola Cable Modem with Ethernet and USB Connection.

Can I use the USB connection to surf the net while the Ethernet port is busy with other LAPTOP?

What configuration will be needed to be made to use both Ethernnet and USB on my Cable Modem?

Answer:Solved: CABLE MODEM with Ethernet + USB Connection

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Have 2 Pavilions and lost the ethernet connection, with the cable, on one of them, still have wifi capability. When attaching ethernet cable, the light on the port does not light.Currently using my second Pavilion, with the cable connected, and the light on the port is light.Could the problem be with the Wlan/wireless card? Does this Realtek card handle both wired and wireless?Would prefer to do my own repairs when possible, as labor costs are way too high for my budget.

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My cable modem and laptop will not recognize each other when connected using an ethernet cable. (I know the modem does work using an ethernet cable...this is how it was connected to my desktop pc) I have been able to connect via the usb port, but I would like to use the ethernet connection if possible.

I have a Gateway running XP sp2

Answer:Laptop will not recognize ethernet connection to cable modem

If you know the modem works with an Ethernet connection to the desktop, and the same cable and port are being used when trying it on the laptop, and the laptop fails, it is a problem with the laptop.

Is the network adapter enabled?
Have you tried known working Ethernet network adapter?
Since it works with a USB adapter, you at least know there isn't a TCP/IP or Winsock problem.

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I have recently moved house and my computer was connected to the internet using a Belkin wireless modem/router using a Belkin wireless adaptor.I also had a laptop with a Belkin wireless card connected.At my new address I have configured the router with the ethernet cable but when i try to connect wirelessly everything looks to be set up ok but when i disconnect the ethernet cable the ADSL light on my modem/router starts blinking and i lose my internet connection.If i disable the ethernet card i can still connect to the internet wirelessly as long as the ethernet cable is connected to the modem/router.I have set everything up in the room nearest to the phone socket but want to move the computer to another room and leave the modem/router near to the phone point.Any ideas why this is happening ?

Answer:Lost ADSL connection when ethernet cable removed

By the way my ISP is AOL.

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I have a cable modem attached to a network (router, cascaded to other routers - different vendors routers but it works / to attach 10 computers). The PCs use a lot of data/bandwith part of the day and works well, generally, but the cable modem sometimes has outages and its important we get network working again. We have no IT support. So thank you in advance for any direction you can provide.

I also have a DSL line/router that is not attached to anything (except it provides wireless).

Question: Can I just swing the cable from the cable modem over to the DSL router and expect internet to work?

I tried it one day and it worked, but we had very limited usage.

I tried it another time when the cable modem/internet failed - and it didn't seem to work. The usage was much higher so I don't know if the amount of data or the required "handshake" would take longer. or what...can you advise. This is just vanilla internet connection. No VPN or such. The applications can be shut down and reopened. But we would rather not have to reboot the PCs.

Second question would be: if I have both DSL and Cable Modem sitting next to each other - can I attach both so they can both be used and provide back up.

Answer:Can I just swap Ethernet Cable from Cable Modem to DSL?

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Im currently using a usb cable to connect to my comcast ambit cable modem. anyways... when I try to plug in my ethernet cable... I cannot/or do not know how to obtain an ip using win2k advanced server.

My broadcom ethernet driver is ok.
and yes.. when Im trying to use ethernet... of course i disable the usb internet connection.

Ive tried this before, and had the same problem with win2003 server on a home pc.

I dont have active directory, or a dns server configured on this machine (dont need to use these features).

Any ideas would be great... thanks!!!

Answer:Solved: win2k server, direct cable modem connection (ethernet) no ip!!!

Did you power cycle the modem after changing the connection from USB to Ethernet? If not, that's the problem.

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As my PC will be moved upstairs soon where there is no way to get a ethernet cable any more,
I will be forced to go wireless...
I have never wanted it and never used it except on my mothers laptop witch is obviously built-in.
So my experience with wireless stuff is very low...

some fact that may play a role for your comments:
-from PC to modem/router threw the walls will be about 8 yards max.
-there is a chimney in the direct path from PC to modem/router.
-there is barely any metals used in the house although the modem is placed next to the water-main.
-the laptop of my mother never had any issues and is about 2 years old cant tell you the what hardware it used ATM.

Now what I want:
-I want my 6.4 MB/sec speed (other wireless devices dont play any role > mom laptop (80% facebook and 5% mails and 5% searching the web and the rest is youtube lol ; and the smart TV really doesn't do anything except for streaming some video clips very rarely.

- I NEVER want to get disconnected!! not even for a millisecond if you catch my drift.

- I prefer an internal piece of hardware witch I have a PCI slot for with the room. Although I would also like to be able to give internet to multiple PC's or whatever , ya never know ; LAN party for example...
i do realize a switch would suffice but I'll just give you everything because I know there are many ways to go wireless. just dont know crap about them...

- I'm not a millionaire but I dont buy crap so keep that in... Read more

Answer:Solved: Help! need to switch from ethernet cable to wireless connection to modem/rout

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Ok here's the situation:
I just moved into a student apartment. The internet is already activated and it is available through the RJ45 jack straight off the wall. Using an Ethernet cable I am able to use Internet without any issues with my PC.

What I want to do:
- Use my Buffalo ADSL router/modem to share the connection: both wired and wireless.
- Use my router as local DHCP to create a private network with my home devices.
- Be able to access both the internet and the router without having to unplug anything.

The setup:
- There is no way to use a DSL (phone) cablein the house so I have to plug the Ethernet cable carrying the connection in one of the LAN port of the router.
- My PC use another free LAN port.

The issues so far:
- I am only able to share the connection through the LAN ports of the router.
- Wireless devices are able to connect (it even read "Internet access" in the tray bar) but are unable to browse. It can't resolve proxy and always time out.
-When the Ethernet cable is plugged into the router, the router itself becomes unavailable. I'm assuming the connection has its own gateway somewhere else and prevents me from accessing the router.
- I effectively don't have any private network anymore.

edit: another weird thing I noticed. On my laptop anytime I try to connect to a wireless network it connects to 2 networks at the same time. One with the proper SSID and the other "Unidentified network"

n.b: I have reset the r... Read more

Answer:Issues using my router/modem to share connection coming from Ethernet cable

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Appended below are the following log files:
0. ipconfig /all
1. TechGuy SysInfo Log
2. HijackThis Log
3. attach log from dds.scr (note: this program did not create a file named dds.txt.)
4. ark log from GMER
5. FSS log from Farbar
0. ipconfig /all
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Rick>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : D68P4J71
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/100 VE Network Connection
Physical Address. . . . . . . . . : 00-13-20-0A-20-81
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . . . . . . . . . :
1. Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 2, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 4 Stepping 1
Processor Count: 1
RAM: 509 Mb
Graphics Card: Intel(R) 82865G Graphics Controller, 96 Mb
Hard Drives: ... Read more

Answer:Windows XP 32 bit cannot access Internet via Ethernet cable to DSL modem.

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So saturday, my friend and i build my computer. Everything worked just fine that day. Sunday i had no problem connecting to the internet. Sunday is also the day i set up a password for my admin account.

Now when i came back from work monday, i tried to log in to my computer. As it appears, i forgot my password... (same i use on everything, so i must have messed up inputting my pass)

So i did a windows reset, since i had no CD or USB to reset my pass.

I tried installing windows, and it appears 'this copy of windows is not genuine'. I thought, okay, no prob, as long as i have all options.

Answer:Solved: Can't connect to internet using ethernet cable and modem

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Hi, I've been trying to access the internet via a cable modem and have been unable to and was hoping someone could figure out what I need to do.  Any help or ideas would be greatly appreciated! I have a Thinkpad R40 Type 2723 - AU2.  My hard drive crashed recently and I had to replace it.  I replaced it with a 320GB PATA drive.  I then installed MS Windows XP Pro with Service Pack 2 on it.  I also downloaded the Ethernet driver at the package and ran the file that got installed atC:\Drivers\WIN\Ethernet\APPS\SETUP\SETUPBD\W98-WS32After that, the Intel(R) PRO/100 VE Network Connection showed up under Network Adapters in the Device Manager (when it wasn't there before) and it says "This device is working properly."Under "Other devices" in the Device Manager I have the following (all with a question mark and an exclamation mark by them):Ethernet Controller (I went ahead and Disabled this device)Multimedia Audio ControllerPCI ModemUnknown DeviceVideo Controller (VGA Compatible) I am using a cable modem with no router and the provider is Comcast.  When I connect the LAN cable to my other laptop it connects to the internet.  When I disconnect the LAN cable and hook it up to the R40 it says on lower right hand corner "This connection has limited or no connectivity.  You might not be able to access the Internet or some network re... Read more

Answer:R40: Ethernet card can't access Internet via cable modem

Nevermind.  I realized all I had to do is unplug the cable modem, replug the cable modem and then connect it to the new laptop.

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Hey all, i just baught a new aztech modem. I baught it because my old modem got fried. When i use this modem, and connect using the LAN wire, it doesnt detect anything. But when i use the USB cable, it detects the modem. Could it be because my lan card is fried as well? How can i check on this?

Thanks in advance

Answer:Problem connecting internet modem with computer using ethernet cable.

Other devices on the network are not supposed to be detected by Windows plug and play.

If you have configured your network adapter to obtain an IP address automatically, then your internet should Just Work.

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Hello Guys,

I've been searching for the past 2 days a solution, but nothing came up to work. Tried different things, nothing good yet.

So I'm directly connected to a modem, cable, and well, my computer takes time to identify and then identifies it first a a public network (i was able to change it to home). ipv6 no internet access, ipv4 no network access.

Here's my ipconfig log :
Windows IP Configuration

Host Name . . . . . . . . . . . . : TheRealThing-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . :

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink (TM) Gigabit Ethernet
Physical Address. . . . . . . . . : 20-6A-8A-15-AF-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2408:210:82a1:9300:21bb:17de:75f8:e7eb(Pr
Temporary IPv6 Address. . . . . . : 2408:210:82a1:9300:d457:7a9d:f912:561(Pre
Link-local IPv6 Address . . . . . : fe80::21bb:17de:75f8:e7eb%11(Preferred)
Autoconfiguration IPv4 Address. . :
Subnet Mask . . . . . . . . . . . :
Default Gateway . .... Read more

Answer:Win 7 - can't have internet access cable ethernet from modem ipv6 no internet ipv4 no

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I have a compaq Laptop, HP F700 running windows vista 32 bit, about 2 years old
and have had the same internet issues since I bought the dame thing.

I have searched the web for hours trying to find the answers, made some changes, but still have the same problems. I have turned off all security programs, downloaded drivers, applied a fix patch from Microsoft, enabled some functions that were disabled all to know avail.

I can connect: at work (via cbl), at a friends house (cbl) and at home via neighbors wireless.
I cannot connect to my roommates Ethernet cable or wireless router (running on windows XP, wireless via linksys router). The wireless router was recently set up and my connection was great for about a day but has not worked for weeks. In the 'network and sharing center' window it shows while I am connected to my roommates wireless network it is only a local connection: that's there is a red x between the wireless network and the internet. When I click on red x and run the windows diagnostics program I get 'There may be a problem with th Domain Name Servers (DNS)'

I had the same problem at work using a cable and the tech guy just changed some iPv4 settings and have never had connection problems but home is a different story. I am just trying to get the wireless connection but even a cable connection would be a break through.

Here are my ipconfig stats

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All right... Read more

Answer:No internet connection bye Ethernet cable or wireless

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Well I guess I have really done it this time! Was trying to share a printer on Newly installed Router,guess I really didnt have the network setup properly,Could only find the computer I was typing on when I looked on View Network Cimputers,this was the same for both computers,well anway messing with the setup when suddenly I could not get on line with either of the computers,Disconnected the Router went from the Cable Modem direct to the computer same thing,Unadle to connect,I am now on a dialup modem as I type this Please someone help me,All the lights on the modem are blinking properly but I cant get on the Net

Answer:Lost ability to enter the internet with Cable Modem

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Hi, I've been trying to access the internet via a cable modem and have been unable to and was hoping someone could figure out what I need to do. Any help or ideas would be greatly appreciated! I have a Thinkpad R61i Type 8932-9ZG I re-installed the Windows XP Pro with Service Pack 2 on it. I also downloaded all the drivers for it which are enable on the downloads section, but some of its devices are disable or unknown and don't work correctly. My biggest problem is the next: When I plug the LAN cable to my laptop it doesn't connect to the internet. I tried to download ethernet driver but probably I didn't find the right one. I ran the LENOVO PC-DOCTOR on my laptop but the only advice what it gave me is the "download the latest driver from the LENOVO site" Well......thanks!!! I ran the EVEREST too, but I wasn't able to figure out the exact name of the missing drivers. So, could anybody give me any advice about the proper driver name that is neccessary for this laptop type.

Answer:R61i Ethernet card can't access Internet via cable modem (missing drivers)

Hi HUNpeter,
Welcome to the Lenovo forum.
The driver you need for your type 8932 with Broadcom ethernet is here:
Note that most Lenovo drivers are installed using a 2-step process:

Run the downloaded file to extract the driver to a subfolder of C:\DRIVERS
Navigate to the extracted folder and run the actual installer.

More complete Installation Instructions are given at the URL above. The important thing to remember is that just running the downloaded file only extracts the driver, and does not install it.
Best regards,

---------Results of Your Ideal Business-Class Laptop survey, concluded 2009-07-29.Did someone help you?Say thanks! with a kudo.Even better: Pay it forward, help someone else.

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hi everone,
I have motorola SB5101 cable modem provided by my ISP.i have windows 7 on corei5. My problem is that my modem suddenly stops working after 6.oo in the evening. If i restart the modem, it works for 5 minutes and then again stops working. It doesnt start functioning properly till the time my cousin uses his laptop so i believe there is some kind of parental lock set by him in the modem . please advice what should I do. I am in urgent need of internet as i have an important project to do.
P.S. Please dont advice to take help from my cousin as he is mischievous and plays such pranks so that i get less marks in my class.

Answer:Solved: parental lock in cable motorola cable internet modem

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So I my laptop is upstairs and my At&t Uverse cable modem is downstairs and I believe there is some interference in the ceiling because although the signal always reads as "excellent" often times it seems to run a bit slower upstairs than when i bring it one floor down. I was wondering if connecting the laptop to the modem directly would be more helpful. (I already have a hidden wiring route that I made to run a hdmi cable from my tv downstairs to the laptop upstairs) I bought a 50ft cable cord and was wondering if all i need to do is plug it in or if i have to somehow program the connection so it knows to run through the cable instead of the wireless signal. I don't have a router either...not sure if id need one as they didn't provide one. Detailed help is much appreciated!

Answer:How do I set up a connection to a cable modem with a cable cord?

Just plug it in at both ends. It should work fine.

Once plugged in, it will take a few seconds to detect the new wired network and get an IP Address. After that you should be all set.

Edit: You can disable the Wireless if you want. There is either a switch on the laptop or a Fn+Fkey combination to do it.

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Alrite, so as you guys probably already know from my previous posts, i just replaced my router. I used to have a Linksys BEFW11S4 and i had it for a while, but then it started like dropping my connection to the internet really often so i replaced it. I replaced it with a Belkin F5D7231-4, which is a High-Speed Mode Wireless G Router. At first i thought that it fixed my problem of disconnecting me randomly, but it hasnt. My internet has been doing the same things as before, just not really as often. I have no clue why its doing this either. I'm running two xboxs wired strait to the router and I'm running two laptops wirelessly to the router. When the internet connection drops i can still access the router through the wireless connection to goto the settings page, and on the settings page it also tells me wether there is an internet connection to the router or not, and when the connection goes out the page says no connection. Theres also an option to where i can reset the router from that page, which is pretty cool because now i dont even have to get up to reset it when im playing my xbox. haha, well anyway, what im going to try to do is to move the cable modem right next to the router, because the modem is in the old 'computer room' where we used to have a desktop and the old router, but i moved the router into my room so we could hook the xboxs up without running a million miles of ethernet cable. And another question i have is can i cut and replace the c... Read more

Answer:Cable Modem Internet Connection Help

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I have been having issues with sharing my internet connection via an ethernet cable. I read online that there is the ability to 'share' your internet connection. I have learned how to do this, but it doesnt work for me. I tried connecting my laptop. I went through everything and I was able to get the connection (it showed the LAN connectivity icon) however, there was the little yellow triangle next to it. I waited but it won't connect. What I am trying to do with this is be able to play multiplayer on computer games with other computers on my LAN. I also tried to connect my XBox 360 with this, but it doesnt have an internet connection. Any help I would appreciate.

Things to keep in mind

The only way I could get a good internet service was through my cell phone service provider, so I get my internet connection through my phone via USB tethering

All of the computers I am trying this on have Windows 8 Pro, except for one

Answer:Unable to share internet connection via ethernet cable

You really haven't described how you have your multiple computers setup to to share a single internet service connection. For example, are you using a router that has 2 ethernet cables plugging into it and you are attempting to share the same internet service?

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I am looking to get one for my cousin who is renting one from Suddenlink.

Answer:Will any cable modem work with any cable internet service?

simple answer is no. Call your cable company and they can provider you with the requirements of the modems you can buy. then go to your local place of buying a modem and see which modems match the criteria given.

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Trying to figure out if I have a bad modem or bad wiring leading to the modem.

I'm losing connectivity usually in the evening when I'm sure everything is more loaded.

The reason I'm concerned about the modem is that when I lose connectivity, I can't access the modem through my browser. It won't respond. This isn't just for a moment.

OTOH, I'll unplug the modem and plug it back in. I can access the modem after that with my browser, but more often than not, I don't regain connectivity. It keeps trying and failiing.

Its a motorola SB5100 from 10 years ago.

Any suggestions how to seperate bad wiring from a bad modem?

Answer:Losing internet connection at Cable Modem

Sounds like the modem is going bad to me.

You could try another cat5 cable as well. If you don't have any you can get some at for cheap

BTW is the modem connected directly to the computer or do you have a router between the computer and the modem??

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Can anybody help me get my internet connection working again. It was fine one day then not working the next. It's not the modem as it works fine on my other computer. I am running Windows ME.

Answer:Lost cable internet connection

More info please!Is it NTL or Blueyonder? How is it all connected?

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Good morning, I have just purchased a Lenovo X200, and installed the 3G card into the machine, it was working nice, but I have experienced some problems when trying to connect by the 3G connection when i am plugged with a ethernet cable to the network at work. Explanation : At work i am having an internet connection by the ethernet cable, connected to a normal network, this internet connection has a filter not to enter in all the internet, so sometimes i need to go by the 3g connection ( opened to internet ) to look for some pages in the internet. When i try to connect to the internet by this 3G having plugged the ethernet cable, the computer does not enter into the internet, unless i unplugged the network cable. Can anyone help me? Many thanks Raul

Answer:Internet connection problem using a 3G card when ethernet cable is connected

A quick way to solve is to use the dialup connection instead of the lan one. So You will get de default gateway to the dialup connection and all should be working fine, with or w/o the wired lan attacched.

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Last night I came home to find that I had no Internet connection. Not uncommon seeing as we have a terrible router-modem combo from Time Warner. Usually I just reset the modem and it's back. Not this time. I tried that a few times and also reset my separate wireless router to no avail. My setup is as follows:

- Windows XP 32-Bit on the main computer
- Time Warner Wireless Router/Modem
- Linksys Wireless Router on top of that with DD-WRT so I can get a decent wireless signal

I've had intermittent connectivity problems and terrible lag spikes for months, so I'm used to that, but now it seems to be dead in the water. Here's a small list of things I did to try to narrow down the problem.

- Tried multiple computers/devices to be sure it wasn't the computer itself. None worked.
- Reset the Time Warner modem and the Linksys router multiple times.
- Connected directly to the Time Warner modem to be sure the Linksys was not the problem.
- Tried pinging some websites with the following results:
* From the computer, I can ping and connect to the router setup page.
* From the computer, I can't ping any outside websites.
* From the router's built in Ping tool, I CAN ping outside websites.

After trying these things multiple times and calling Time Warner - who haplessly suggested I restart the modem again - they decided to try to reboot the router remotely. This was a bad idea, apparently. Once they did it, I lost the ability to even connect to the rou... Read more

Answer:Completely lost Internet connectivity (sort of) - Cable Modem issue.

This is clearly an issue that the ISP should solve, I'd call and get a different tech until you can find one that has a brain.

2 more replies
Relevance 100.45%

Hello everyone,
I have an internet connection problem and was wondering if anyone here can help.
I cannot connect to the internet even though all the green lights on the modem are solid and steady. I have a laptop connects (ethernet cable) to the modem (which connect to the ISP). I ask my ISP support to verify my IP address and my modem mac address and they check out good. (I have an XP OS, IE, firefox, and opera web browsers, and a cable modem connection to the ISP - all three browsers cannot connect to the internet.) I can ping the yahoo and google websites and my loopback address, but cannot access these websites via my browsers. I look in the TCP/IP protocol properties and they're all set to automatically obtain the address. I also tried to manually configure the ip address, the sub mask, the dns servers, and the default gateway (first in the general tab, then in the alternate configuration tab) to the ones I found the network connections detail. I tried the ping, ipconfig, and netstat commands to try figuring out the problem but no luck.
Has anyone comes across this problem?

Any help and advices are much appreciated.
Thx in advance.

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Relevance 99.63%

TIA for any help.

When using the phone company's broadband, we had a lot of disconnects and decided to switch to cable dsl. The internet connection was now sporatic using both firefox and IE6, with messages that read "the page could not be found" (This happens with desktop and my laptop). The cable tech guys came out and the modem checked out fine and they were able to ping web sites ok, so said it was my problem. They did look in my hosts file and found the entries and and said I had a virus and they changed some things (I now know that those 2 things were put on by Microsoft and don't do anything), so now I have 2 files titled "hosts" and one of each titled, hosts.old and hosts.incorrect.

They then told me to uninstall Norton antivirus, and beyond that they couldn't help me. I followed their advice, and after uninstalling Norton the pc won't connect to the internet at all. I did check to make sure there weren't any lingering symantec junk in the dns or netb files, and they read like they should.

I run Spybot and Adaware SE (which come up clean), and at this point have disabled the windows firewall to try and avoid conflicts. I have repaired the connection several times, plus rebooted the modem and computer, and disabled and re-enabled the lan connection. Nothing seems to help.

Answer:Solved: sporatic internet connection with new cable modem

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Relevance 99.63%

I'm having a problem with my internet connection via wifi. One day my laptop simply refused to connect. The day before no problem. I can connect by using the LAN cable, directly connecting into ADSL router, but when I try without the LAN cable plugged in, via wifi, there is no connection. What I have also noticed is that the Ethernet adapter, Broadcom NetXtreme Gigabyte Ethernet, v. 8.48, does not appear/load when I am not plugged in via cable. This was not the case when everything was working fine. Even to the point that it appears when I am on cable, but when I disconnect the cable, the Broadcom card disappears from my Device Manager.

I have tried to update the driver, but cannot find a higher version than 8.48 anywhere. Note that in the 2nd case (with LAN cable), the Broadcom Ethernet adapter appears, while in the first case it doesn´t.

Any ideas on how to resolve the Ethernet adapter issue? I could not really figure out how to update the driver properly. I tried downloading it from HP, but the system says it cannot find a more recent version, or even the one I have now.

Here is my Ipconfig for both cases:

Without LAN cable plugged in, tryingt to access only via WiFi router
Windows IP Configuration

Host Name . . . . . . . . . . . . : Filip
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Ethernet adapter Wireless N... Read more

Answer:Losing internet connection going from LAN cable to wifi, Ethernet adapter uninstalls

Hi there,

at first check out those possibilities:
When you open your network connections and go to the properties of your Lan-Connection (Cable) uncheck the box in which is says that you should be warned if this connection has low connectivity. Do that also at your wifi connection.

After that deactivate your Cable connection if you try to connect via Wifi.


1 more replies
Relevance 98.81%

I just bought a D-Link wireless router and I cant get it working properly with my internet connection. At first it was working fine it was hooked up to my cable modem and a line was going to my ethernet card on my pc. But then after I ran the wizard for the router (an adress i had to type in IE) I set it up following the oncscreen instructions and after that lost internet connection completely. Ran ipconfig and it said media disconnected and didnt show my ip address even though the cable modem light were all on and working like normal. So I disconnected my cable modem from the router and plugged it back into the computer like before and for some reason I still wasn't getting an internet connection. The Router must have done something to my IP address or something. So I had to call my ISP and they said to go into services.msc and dns and dhp option stop and restart it. After this it started having a working connection but not with the router only with the cable modem to pc like before.
I have no idea why the router messed it up everytime i connect it to the cable modem. Like I said it only started happening after I ran the wizard it told me to in the manual of the router. It was working fine hooked up the router before this. In the wizard it asked me some basic stuff like my ip adress whether its static (which it is) and my dns servers etc. I should have just left it without going into this wizard thing. I even pressed the reset button afterwards on the router to restore... Read more

Answer:Lose internet connection whenever i try to use my wirless router with my cable modem.

it can be funny with routers, I had one that dropped my connection almost every day for a week.. it hasnt dropped it in over a year now..

I'm sure its in the instructions but power it all off.. turn on the modem and wait about five minutes then turn on the router and then the computer. Then try and log into the router thru IE.. and change the settings manually. its not that hard and in reality most people never change a single default setting aside from the password

one more thing.. how are you connecting to the router? are you still using a cable .. or are you attempting to convert your system to wireless...

2 more replies
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So, I was setting up security on someone's Netgear WGT624 108mbps wireless router when I ran a firmware update which ended up killing the router. I did some web searches which indicated others have experienced the same problem.

So, I connected their PC directly to their Arris TM502G/CT cable modem, pressed the reset button on the cable modem so it would assign the PC a new IP address and I was able to access the Internet with no problems.

Eventually, I replaced the broken Netgear router with my own Netgear WGR614 54mbps wireless router. I configured the wireless security settings on it, hit the reset button on the cable modem, connected the working Netgear router to it, and was able to access the Internet through the router. At this point, all is well.

Now, on to the issue. When trying to access a particular website when connecting through the router, the site has inconsistent loading issues. Some pages load quickly and without issue while others will partially load or sometimes not load at all. A refresh of the page results in the page loading just fine.

When I reconnected the PC back to the cable modem directly, and pressed the reset button, the same site loaded just fine without ANY issues at all.

So, I'm thinking maybe the router is "busted" somehow. So, I do some testing. While I view pages on the site having loading problems, I would view other sites (like,,,, you get the idea) and ALL of the other sites load... Read more

Answer:Solved: Help needed with strange cable modem Internet connection issue

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Relevance 95.53%

is true internet cable modem is problematic ?

the conection drops too much?

Answer:cable modem internet cable?

Cable modems aren't problematic at all really. In most cases it's better than using DSL. However what is most annoying with cable is the fact you have to share bandwidth with other people in the neighborhood that have the same cable provider as yourself. I've rarely seen cable modems drop connections often . Mine has done it once or twice but nothing to worry about.

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Hi All,
I have Laptop Toshiba Satellite L775, windows 7. I used cable modem Motorola SURFboard SBG6580 and it was working fine. Then I changed my ISP to Century Link and used their DSL modem and still everything worked just fine. Now I moved to another city and used same cable modem (SBG6580) and connected my business PC thru ethernet and it is working fine. The problem is with my laptop which I tried to connect wirelessly but coudn't so I tried to connect it thru ethernet but it does not even recognizes it. Funny thing is my hard wired computer has picked up same network name thru modem and is working fine both thru ethernet and wifi (this computer I am using first time with this modem).
My laptop find available networks and when I select my network with password, some time it says connected with limited access and some time "windows was unable to connect" message. I tried most of the solutions by calling Suddenlink and Motorola but no luck. I am wordering if it has to do anything with centurylink's DSL modem being used on this laptop before and somehow blocking cable modem?
Any help?

Answer:Solved: Cable modem to DSL back to cable modem-now my laptop can't connect to interne

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Relevance 94.3%

I everyone, I was wondering if I should be using USB or an NIC card to connect my cable modem to my computer.

The computer guy said that the USB is not much slower than the ethernet. I want to use USB because that'll save me the trouble of getting a new NIC to network my computers

I don't really know how much slower one is than the other so if someone could tell me that'd be great.

Also, do you recommend ICS or routers?

Answer:usb or ethernet for a cable modem?


Short and sweet:



good for a Mac or a laptop that you wanna move about


Doesn't work with some computers (it sure didn't on mine)
Near impossible to network without ICS or some kind of NIC interface between the sharign computers (also, the one connected to the DSL would have to be always-on)
When using broadband modems especially, it hogs the USB bus bandwidth
Alcatel USB modem hogs power, and may cause the USB bus to shut down, which causes many problems


Usually provides higher speeds/better stability (as opposed to USB)
Fast to sync


OS-dependent (on the drivers level)
networking may be more difficult; suffer from some of the same issues as the USB
Isn't as easy to tell if it's "dead" (especially with the 3com modems)


Easy to network
Modem is not OS-dependent (except with the NIC card itself)
Can be setup for *almost* always-on (or always-on with a router)
*usually* very reliable

Easy setup


Pricey (for the hardware)
Unless using a router, PPP-based DSL (as opposed to earlier bridged connections) would still need connection software
PPPoE (in my experience, oE is very laggy and rather poor, as opposed to oA which the former two could use)
Hope this helps

3 more replies
Relevance 94.3%

i set up a DSL modem to a new computer.

although i have a ethernet connection on the DSL and the new computer,i used a USB cable.

should i go buy an ethernet cable and use that instead of a USB or does it make no diffrence?


Um technicallly ethernet is way faster than usb. usb 1.0 only does 300k per second while ethernet does way more. (not sure how much). Then again your internet connection might not be faster than 300k per second. If you have dsl its very likely that you get 765kbps or soemthing like that. I don't know how to translate kbps to kilobits so I dont know how much 300k is in kbps. I do know that I can't use the usb type even though my dsl modem supports both because my connection is much more than 765kbps its 1.5gbps or 1500kbps. I use ethernet because maybe my connection is actually a little more than 300k per second which is what usb 1.0 can do.

ps. Im not an expert but in my case I went with ethernet because well its made for networking and I wouln't wanna use up a usb slot.

Your internet provider should have provided you with an ethernet cable and the usb cable so don't spend your money unless your worried that your connection is slow because the dsl modem is connected through usb.

MMM, McDonald's Oreo McFlurry (its yuuuuuuummy)

3 more replies
Relevance 94.3%

Which connection is "better" in terms of a cable modem....usb or ethernet?

Answer:cable modem: usb v ethernet

Originally posted by rosh325:
Which connection is "better" in terms of a cable modem....usb or ethernet? Click to expand...

This is a no-brainer, pick Ethernet every time!

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Relevance 94.3%

I am connected to internet through cable modem from time warner earthlink and use di 604 A router.I
am recieving error message of network cable disconnected when I connect through router but it is fine
when i connect modem directly to computer .when i try to connect through router the WAN led either blinks
slowly or doesnt light up at all.All this started happening when and i tried to restart router one day.Also
sometimes isee only packets sent but no packets recieved in local area connection status until i reset my
modem.Is this usual or do i have a defective router or modem or ethernet cable ? If latter is the case what do I need to do?Any help is welcome.Thanks

Answer:is it di 604 or ethernet cable or modem?

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Relevance 94.3%


I have a cable modem linked to my pc via an ethernet cable for my broadband and want to get a network communication with my Playstation 3. I don't want to go wireless as I understand I get a faster Internet speed when I am wired. If I acquire a suitable length of ethernet cable running from the PS3 to the PC, how do I connect this cable up, bearing in mind I have a single ethernet port on the PC currently occupied by the cable modem connection. Do I need something like an ethernet switch or hub? Any advice would be gratefully received.

Answer:Ethernet...cable modem +PS3

9 more replies
Relevance 94.3%

I want to connect 1 pc via the Ethernet port and one pc via the USB port on my Toshiba pcx1100u cable modem. Can these work together simaltaneously? I just want to know if it can be done. I already have a router but this is something I always wanted to try. Thanks in advance.

Answer:Can I use USB and Ethernet on Cable modem?

Nope. You have one data stream, you just get to pick which hole it comes out of. FWIW, I've never tried the USB on my PCX1100U, and I never intend to. USB sucks for networking, there's no point if you have an Ethernet connection.

1 more replies
Relevance 94.3%

I have a friend with an old laptop running win98.

She was connected to the internet through a cable modem, using a usb connection.

Her boyfriend recently got his PS2 connected to the net through the same cable modem, but through the ethernet port.

There was a complicated registration process for the PS2 to connect to the net.

My friend can no longer get her laptop to connect to the net.

When it is connected, the usb light on the modem lights up but the computer wont connect.

Ps2, and laptop were never connected at the same time.

Is it possible that the PS2 registration process reconfigured the modem or connection type?

Any help would be greatly appreciated.


Answer:Cable modem. usb, ethernet.

Hard to say, it would help a lot to know what make/model of cable modem is in use. FWIW, I'd much rather be connected using Ethernet anyway. Since you mention a "complicated registration process", I suspect that you are correct in your analysis. I'd consider one of the many really cheap Ethernet PCMCIA cards for the laptop and just use Ethernet, it's a much better way to connect. If they both would like to connect, now's a good time to pick up a cheap broadband router!

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Relevance 93.48%

I was wondering if this would work. I have 2 PC's, both with Win98SE, hooked up in a dial-up network through a Linksys router for printer sharing only. All hooked up with Cat5 cabling.

We can dial out, one or the other on phone line "B", or both at the same time, using Phone line "A" and "B".

We need a public IP address, for my wife only, as she has remote Sabre software for her travel business. (CANNOT have a firewall).

The upshot is, dial-up stinks! I want to go back to Cable, but without a router, which would bring back the firewall business.

Now, Toshiba has a model with both USB and ethernet
connections, where they say you can hook up 2 PC's at the
same time, through the different connections.

With the Modem at my machine, I could hook me up to the USB
and run my wife's PC on ethernet. (She's 60' away in another room).

Does this sound feasible? Would my machines suffer because of the different connections?

With this hook-up, I will most likely lose my printer sharing, however I could get a second printer for her use.

Comments please. . Thanks

Answer:Toshiba Cable Modem - USB AND Ethernet

if you are going back to cable why network them at all. Get a separate cable for the wife. Its installed from a splice on your cable inside your home.Call your cable supplier and ask them about the added expense. shoudn't be that bad

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Relevance 93.48%

I've been having a problem. When I connect my Modem to my PC through Ethernet, I can't get a connection.

When I connect throgh USB, it pops right up, I get my IP Subnet Mask, Default Gateway and DNS Servers.

Now, I have the p5b-e mobo, ethernet onboard and all that, and the ethernet card is working.

I've come across this problem b/c I need to setup a wireless network with this computer as the Main and my other (no so close) through a wireless card.

I've tried pretty much every setup I can think of, and it simply doesn't work if I connect the modem through USB to establish a connection with the computer and use the ethernet with the router.

If you can help I'd appreciate it.

Answer:Cable Modem Ethernet Problems

Let me clarify: Are you trying to connect straight from your computer to the modem with ethernet? Is this working or not?

When you connect to the modem using USB, everything works fine?

If you are trying to connect 2 computers to a router it should be setup like this:


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Relevance 93.48%

I am about to install my cable modem. I have a choice of usb or ethernet card. Which should I choose ? NTL recommends using usb as its simpler but is this the most effective method ?Your oppinions would be appreciatedChris

Answer:Cable I connect via usb or ethernet ?

USB is prown to problems ethernet is faster 4 online games and downloads is simple to install if u have a nete#work card and is not incompatible with stupid drivers

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Relevance 93.48%

Greetings all. I'm new to these boards and I'm hoping you all are able to help.

I have a Motorola Surfboard SBS120 Cable Modem, and the thing runs perfectly fine when I plug it up via USB. However I heard that my cable connection could be faster if I hook it up via my Ethernet (CAT-5) cord and utilize my Realtek RTL8139 Family PCI Fast Ethernet NIC card.

My connection via Ethernet used to work, but I lost the cord some time ago. So I went USB. However just recentely (After learning the Ethernet cord was faster) I went to buy a new CAT-5 cable and hook it back up.

When my modem is hooked up via the Ethernet cord, one light on the Ethernet card come on, and the other blinks once after 5 seconds, then again at 8 seconds, then 20 seconds after plugging the cord in. (No blinking after this. The first lights always stays solid.) On the modem, the PC/Activity light comes on (But stays solid, no blinking) and the Power Light, Recieve Light, Send Light, and Online Light also stay solid and green.

However when I try to access any internet activities, they do not work. Messenger applications do not work, and Firefox displays "Server not found", and IE displays "The page cannot be displayed" A message pops up after a couple minutes with "Connection has limited, or no activity." and when I check the status of the connection, it is sending packets, but not receiving them.

I've reinstalled my Cable Modem's drivers, and my Ethernet card... Read more

Answer:Cable Modem/Ethernet troubles

First off, with the Ethernet connection, you need no modem drivers. Second, make SURE you've disconnected the USB when you're trying to run with the Ethernet, and also turn off the power on the modem whenever you change from USB to Ethernet. If that doesn't do it, let's see this when you're connected to the Ethernet connection.

Start, Run, CMD to open a command prompt:

Type the following command:


Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

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Relevance 93.48%

Time Warner just came out on Saturday to install cable internet (Road Runner). However, he couldn't get it to connect through the ethernet, it will only get online from the USB.

The whole problem is that when I click on Repair (I have XP) it says that it cannot renew my IP address. I thought the problem might be on my end, so I bought a new NIC. No change.

Then time warner gave me a new modem, and the problem still persists.

I've already run the ipconfig /release junk, and it changed nothing.

Before I moved into this new apartment, I was using T1 cable from the old apartment, so I know my ethernet slot works as well as the cords and such.

What is going on?? I'm so confused, and I'd like my internet to go thru the ethernet so that I can get Vonage phone service.

Any help would be great! :giddy:

Answer:Cable modem won't connect thru ethernet

hi i have one sugestion, that you probibly did alredy but its worth a chack, make shore t that you have no firewalls on including the windows firewall, post back if the probiem contunios

6 more replies
Relevance 93.48%

HiI have a BT voyager 105 modem. This connects to my pc using a USB port. I have a laptop and need to connect to broadband but laptop connection needs to be ethernet.Rather than buy a new modem, can I buy an ethernet cable that will fit into the back of my modem and connect to the ethernet port on my PC?Have e-mailed BT but never get an answer to any of my e-mails.Many Thanks

Answer:Ethernet cable for BT voyager 105 modem ?

if you do not mind the pc being on when using the laptop all you need is a crossover cable to connect the pc and laptop.

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Relevance 93.48%

I've been having a nightmare with my BT Broadband Alcatel Modem (the purple one). Worked OK then cut out after 20mins or so and would need reboot before working again but then it happened all over again. I tried all sorts of things- patches, new drivers, PCI USB Controller Card etc but nothing worked. My OS became really unstable and eventually I upgraded from ME to XP to see if this cured it. It's stable but my modem still doesn't work. I saw (after the event) a forum where a guy (voiceoverman) had been having pretty much the same problem but he sorted it out by 'going the ethernet route' and getting a ethernet modem/card. I quickly rushed off to the shop to buy one but on explaining the problem to the assistant he said ethernet was for cable only! Is this right? If so, what else can anyone suggest? I've been trying everything I can think of for 4 weeks now and have started to lose my mind! Help!!P.S. I'm something of a novice so bear with me if I ask stupid questions.

Answer:Ethernet modem/card for cable only???

No - ethernet is not for cable only. It's more commonly used in commercial ADSL intallations, with multi-port routers - but also perfectly Ok for home use too. I have a number of friends who use ethernet - ADSL modems/routers.You will need a different modem or router, however, one with a LAN/Ethernet input.And I can't see any logical reason why this would solve your problem unless you are in a fringe area, and you get new, more sensitive modem/router.

2 more replies
Relevance 93.48%

I've just had a Cable Modem Broadband connection installed. When the guy left after running the cable through the house and plugging in and activating the modem, he left a setup disk and ethernet cable for me to finish installation.

In my network connections in XP I have a 1394 connection under LAN/High-speed internet. When I connect the Ethernet cable between modem and RJ45 connector on the laptop connection is displayed as 'connected' in network connections. However there isn't a IP Address allocated. Setup in TCP/IP is for auto by DHCP (which is required for my ISP). I have tried to repair the connection using the 'repair' option in the drop-down for that connection but get the following error......
Failed to query TCP/IP settings of the connection. Cannot proceed.

I am currently using a USB connection to the modem but this is only 10Mbs max.

Can anyone help me?


Answer:HELP! Cable Modem Ethernet Problem

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Relevance 92.25%

Im trying to set up my friend's new computer. He has given me a Pipex homecall set up CD and a very small 'Speedtouch' modem that appears to have no ethernet cable with it, just a usb lead to the PC and a normal telephone cable?
Is this right? Shouldn't it be a wireless router?

Answer:Pipex Speedtouch Modem- No ethernet cable?

A modem connects by USB and a router by ethernet. Most ISPs provide a wireless router these days. Is this a new contract? Probably best to ring the ISP and ask for a free upgrade.

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Relevance 92.25%

I have a 3com PCMCIA ethernet card. I am trying to connect my laptop (using that card) to my cable modem. I have Road Runner cable internet that I use on my desktop. My laptop is running Windows 95. I don't know what to do to set up this connection. Can you tell me what to do? Thanks!

Answer:PCMCIA ethernet card to cable modem

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Relevance 92.25%

My parents have Comcast cable internet, and the modem is a real pain. For some inexplicable reason, it only wants to work with the USB connection. We have a linksys wireless router, and the cable quy came a week ago to help set it up, and it was working fine via ethernet. I still don't know how he got it to work, he didn't even touch our router, but we moved the modem to a different room a couple of days ago and now the ethernet won't work again! I even tried plugging my laptop in directly via ethernet, and it wouldn't get an IP no matter how long I waited. What's the deal?

Answer:Problem with Comcast cable modem ethernet

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Relevance 92.25%

I want to share the internet connection from my Arris TM502G cable modem, connected via USB, to my desktop's pci ethernet adaptor. To the pci ethernet port, I want to connect my WiFi router.

When I bridge the two connections, I can't get on the internet anymore from the desktop connected via usb, and if I share the internet connection on the USB cable modem to the ethernet port on the computer, I cannot ping the router. However, I can ping the router from my Wireless laptop. I have the ethernet cable plugged into the first port on the router (the one that usually goes to the cable modem), but I have also tried the first computer port on the router.The router configuration page does not show an internet connection, and it can't see my desktop computer, only my laptop.

The desktop has a self-assigned ip.

The reason that I want to do this is that my router has not been working while connected the usual, cable modem --> ethernet cable --> router --> computer way. It works for several minutes to several hours, but drops the internet connection (I can still browse the network, though). BTW, the router is a belkin F5d7230-4 with B and G wifi.

I am running Windows XP with SP2
Please help.

Answer:Share USB cable modem with ethernet router

What do you want to try to do? If the router is dropping the WAN connection it will probably drop it no matter what it is connected to. See if there is a firmware upgrade and then reset the router to factory default settings. Sometimes one or both these steps will "shock" it into behaving again.

You can't bridge the connections as you described unless you are paying for two public IP addresses from your ISP. And then you still may not be able to because you can probably only get one on the USB connection.

If you want to use the Belkin as an ethernet switch and wireless access point the following is the complete procedure.

JohnWill's procedure (Aug. 30, 2008) for configuring a secondary router as a switch and, optionally, wireless access point follows.

Connecting two (or more) SOHO broadband routers together.

Note: The "primary" router can be an actual router, a software gateway like Microsoft Internet Connection Sharing, or a server connection that has the capability to supply more than one IP address using DHCP server capability. No changes are made to the primary "router" configuration.

Configure the IP address of the secondary router(s) to be in the same subnet as the primary router, but out of the range of the DHCP server in the primary router. For instance DHCP server addresses through, I'd assign the secondary router as it's IP address, for another router, etc.
... Read more

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Relevance 92.25%

This computer i own has worked fine for a long time now, so has my isp and cable modem until recently.....

2 weeks ago the cable modem started to disconnect on a almost perfect timing (About once a hour) If i take the power cord and unplug it, let it sit, then re-plug in, its fine.....for another hour.

So ive called the isp, they replaced the good.....
Called them again, they told me it was a hardware or software issue.

So i rollback with system restore to two days before the problem...cable modem stays online like it used to.

The only thing i had deleted or added to the system at this time were

Old version of adobe acrobat
Lord of the Rings online free trial.

Since it will stay on after a rollback, i know its not the NIC card but i cant for the life of me figure out were the error is coming from.

Talking to the ISP tech guy, they can ping the modem and its alive but when i ping times out....

Any advice would be nice.
If i cannot find a solution im just going to reformat back to factory settings which at this point would be alot easier but im a stubborn fella.

Oh, i have run full system scan with CA virus/anti spyware provided by my isp i also have run Spybot....

I did find these entries

Mirc nHTMLn 2.9
FakeCD 99 3.0

Even after removal in safe mode, the problem still persist's with the modem until i rollback.

Thanks ahead of time!

Answer:Cable Modem/Ethernet will not stay connected

7 more replies
Relevance 92.25%

I am able to connect with my cable modem using the USB, but the ethernet does not work for some reason

It just started doing this a few hours ago

my ISP is charter communication

modem = Ambit U10CO18

whenever I try to go through ethernet I get "imited or no connectivity"

I need to use the ethernet so I can get my Playstation 3 online

it doesnt work with the PC or PS3 so it isint a PC issue

Answer:cant connect with cable modem using ethernet cord

If it's not a PC issue then it must be a bad cable or bad ethernet on the modem.

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Relevance 92.25%

It was working fine and I went to MS and downloaded the updates for W98se. I then had a problem with wol558.vxd. Fixed that with help from MG. and could not get onthe internet after the updates. I still cannot get my cable modem to connect with my ethernet. Any ideas?

Dell Dimension L800r
PIII, 800MHz
256 Ram
20 GB

Thanks in advance!

Answer:I can't get my cable modem to connect to ethernet card. Please help!

I figured it out! I went in and deleted the card from the Device Manager and and restarted. It wasn't because I knew what I was doing though. I just remebered having a similar problem before. Funny, I always said I had a good memory, it was just short as ever.

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Hi all

I've recently had my internet failing on me. I've got a BT Home Hub which i use to connect my computer to (specs in signature) via onboard LAN, as well as my housemates computer and XBox 360 via wireless. Everythings been fine for about 1.5 years but recently after installing a new OS (XP home) on a new hard disk (about 2 weeks after this new setup) ive had the computer tell me that the "network cable is unplugged" when i boot up. Theres nothing wrong with the cable which is slotted properly, or with the onboard LAN (device details says everything is working properly). After 5 minutes or so itll look up an IP address and connect (sometimes itll take a bit longer). its probably not the new installation but i have re-installed a Samsung DVD-ROM drive and MS Office 2003 with the downloaded updates - could these have messed up the onboard LAN somehow?

Its quite annoying that this is occuring since i cant find everything that is obviously wrong, any suggestions would be much appreciated!

my onboard LAN is a Murvell Yukon Gigabit Ethernet 10/100/1000Base-T Adpater, Copper RJ-45

Answer:internet problem with ethernet connection - "network cable is unplugged"

In correct settings will give you the same error message. Back track your setup... Remove and reinstall everything, then force a reset by pressing the reset buttton in the back of the cable modem, and the routers, and reboot.
If your devices are all from the same manufacturer, their disc will usually fix them all.
Also, your internet provider can tell a lot by looking into your system from their tech support bench in Las Vegas.

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i recently built a third computer for my network, added a cable modem, and got what i thought was an unbelievable deal on a linksys ethernet switch (ezxs44 4 port)..... free.
now for the problem: i have an ericsson pipe rider cable modem, 3 linksys lne100tx nic cards, and the ethernet switch. i've treid to connect my machines and the modem through the switch the same way i connected the 2 computers before(pc to pc with cat 5 cable), it didnt work and it locked my system.
basiclly i am asking for somone to tell/show me how to hook everything up so it functions correctly, i've tried to no avail (ive reset all the configurations for the nic card in my main machine and am only running it with the modem (the original windows/roadrunner software configuration). do i have to change the cat 5 wiring diagram?, what seetings should i use on the nic cards?, and what do i do with the cable modem settings.

let me know what you come up with(i'm getting desperate, girlfreind...........MY computer)
thanks again

Answer:linksys ezxs44 ethernet switch with cable modem

I would think one of your cables is wrong.

check the ends of the cables, make sure the same wire colors are going to the same pins, sounds like you have a crossover cable going from modem to switch.

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I've got two devices connected to my DSL modem/router - my PC and xbox, with the modem/router sitting midway between the two in the middle of my house. I'm about to install a Boxee box beside the xbox but I only have one ethernet cable running to that area which is plugged into the xbox. How can I share this cable between the xbox and Boxee and still be able to see my PC on the same network? I've had a router between the xbox and the modem before but it meant the xbox and PC couldn't see each other. The xbox and Boxee will never be using the connection at the same time - is there some kind of KVM-style network hardware that I could use or would an ethernet switch do the same thing?

Answer:Connecting two devices to a modem/router on one ethernet cable

or would an ethernet switch do the same thing?


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I have Time Warner internet with a cisco modem two weeks ago I hooked up a belkin router so I can use my laptop also. Everything seem to be working fine until a few days ago now the laptop seems okay but the desktop is slower than dail-up. I called Time Warner and they had me connect the desktop directly to the modem by passing the router and all was well but as soon as I went back thur the router the problem was back so they said it must be a problem with the router but my laptop and two printers are working fine with the router just the desktop is having an issue. My question is the modem has an ubs connection and I was wondering if I could use that to hook it to my computer by passing the router.

Answer:Solved: Can I connect my cisco modem with ethernet cable?

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Hi there, my mother went to work a few days ago and came home to find that her computer had restarted itself and is now displaying a "Plug an Ethernet cable into this computer"/"A network cable is not properly plugged in or may be broken" error message in Windows Network Diagnostics. She's running Windows 7 on a Gateway ZX4971 and we use a NETGEAR n450 for WiFi.

My Macbook and both of our phones can still connect to our WiFi perfectly fine, it's just her desktop having the issue.

I ran Start>Run>cmd>ipconfig /all and this is what came up:

I've restarted our NETGEAR n450, unplugged it completely from power and plugged it back in, and restarted her computer but nothing has worked. I ran a Malwarebytes scan and removed some bad files but that didn't solve anything either.


I've done this and everything checks out fine:
Check Control Panel, Administrative Tools, Services. The DHCP Client service should be Started and its Startup Type should be Automatic.

Also, I've run DriverUpdate from Slimware Utilities, Inc. but the scan reports that "Your system has the latest stable drivers and updates installed."

Answer:No Internet Connection/"Plug in an Ethernet cable" message after random restart.

Easiest solution - try a different ethernet cable. Yes they do go bad.

Next attempt, move the cable from the slot it is in, in the router, to a different slot. Yes, those slots also can go bad.

Harder, it is possible the NIC (ethernet card has died). In that case, you'd see what empty slots the computer has, buy a card, install it and plug into that.

I just had a poster on another forum who bought a new card for $15 and his computer which wasn't connecting, is now working fine.

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Question: Lost Cable Modem

Win XPSP2,Motorolo SB5100,Blueyonder broadband.Installed seven days ago.Not working today.Showing problem in device manager.Could not update driver so removed it.Cannot reinstal.

Answer:Lost Cable Modem

Did you just remove the driver or the whole device?If it was just the driver, remove the whole device, do a hard reboot, then try reinstalling.

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Hello there, i've just built my pc installed all new drivers from mobo and the ethernet cable is plugged into the mobo but windows 10 tells me i still need to connect a ethernet cable into the pc... i do not know what is wrong and i can't see an option in my bios of ethernet cable? if anyone can help i would be really appreciative.

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Hi, my modem doesnt work when i plug 2nd ethernet cable in to it i am trying to link another pc to me modem but it just makes the lights flash and then doesnt work i tried it in different ports still doesnt work i also tried my xbox in it that doesnt work either iv have internet for 2 years and also plugged my xbox in now and agen and it worked fine but just recently doesnt want to work any ideas how to fix it ??
Thanks jake

Answer:Solved: modem doesnt work when i plug 2nd ethernet cable in

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I have a Satellite 1900-305 and I can't have internet access when connecting directly to the cable modem via ethernet (RJ45), even after doing the recovery procedure, and before I was able to. I can work normally and have internet if I connect to the modem trough a network hub. Can somebody help me with this problem?

Answer:Satellite 1900 cannot conect directly to cable modem via Ethernet

If I understand you correct you a trying to connect your Notebook via Ethernet to an Router or Modem or something else, which is connected to the internet.

Well could it be possible, that the cable you a using for this is a crosslink cable?


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Oh man, where do I start? I've never had this issue with a computer before and it started like a week ago. All of a sudden, I wasn't able to get online. We are using a cable modem from Cable America with an ethernet cord. If my PC is plugged directly into it, I can't get online. If I take that same cord from the back of my PC and plug it into my husband's laptop, I'm able to get online. That's how I'm contacting you guys right now.

I took my computer to a repair shop and he told me my LAN card was bad and put a new one in. He plugged it up and my computer was online at the store. I get home and it won't work! I take it back to the shop and he runs another test on it and he is very confused as to what is going on.

I've called Cable America and they told me the modem is fine and that my media state is disconnected. Well, why does the computer work just fine at the repair shop but not at home? After my son wakes up from his nap, I'm running out to Cable America and switching out the modem to see if it's really the issue.

I'm using Windows Vista...I know, I know, everybody's favorite OS. I just bought this computer just under a year ago, so I would love to get it fixed. I've even restored it back to factory settings and that didn't help.

Can anybody give me some ideas to try?

Answer:Solved: Problems getting online through cable modem with ethernet cord

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Hi everyone...

i was wondering if there is anyway to have 2 laptops connect to 1 modem using 1 Ethernet cord each...

i want to be able to connect to the internet on both laptops...

my modem has 4 ethernet ports,and both pcs use VISTA.

i tried it already but i only have a connection on 1 laptop...

please help!!!


Answer:Solved: 2 laptops 1 modem 2 Ethernet cable Question (Urgent!!!)

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it was working before but it was running slow so i tried to fix it and i think i messed things up and it wont let me connect to xbox live it cant obtain an ip address please helpp

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I'm about to swith from USB to ethernet and realize that I will have to put in an ethernet card. When I look at the ethernet cable I see that there is no type of socket on the back of my computer that will take such a fitting.Question please: Where does cable plug in? Is a special cable suppled with the card? Would appreciate your help.Dinkenor

Answer:Ethernet cable connection

the cable plugs into the socket on the ethernet card that you haven't bought yet click here

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Hello, I have a problem with my notebook. I connected with an Ethernet cable to the network, is connected but I can not surf.
thanks for your kind response

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I have a desktop connected to Broadband via a Wanadoo USB Speedtouch modem. I'm using Windows 2000 and I've never networked PCs together.I have an option to use a work laptop through VPN (Virtual Network) but need to connect the laptop via an Ethernet cable (which I have) as there is no wireless card installed. What simple options do I have for using my one phone line to retain a broadband connection for my desktop and cable my work laptop to the same connection for VPN?Thanks, let me know if you need more!

Answer:Ethernet cable connection

Your best option would be to buy a router, this you connect your telephone line to and the computers via ethernet cable.

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My laptop's wireless adapter is non functional and I want to use an ethernet cable to hard wire connect to the internet. I can do this through the router but not the modem. In this house they are located on separate floors. When I attached the cable to the modem I always get "cannot connect to the internet". Why is this? If this isn't possible can I use a usb cable to connect through my internet ready TV? It is not convenient for me to connect through the router upstairs in my son's bedroom. I need a connection tonight.

Answer:Ethernet cable connection

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Is there any type of deice or hardware made or trans-switching from Calbe to either. I recently bought a wifi system and it's all cable. I live in the Philipines and everything here is eithernet connextion. Is there a deive made for transwitich from cable to either via a hub or router?

Answer:Cable connection to Ethernet

Even though it appears you're having the same problem, please start a new thread when you have a new issue. It's very difficult to keep two problems straight and who's working on what in a single thread.

I've created a new thread for your issue here.

Note: You will need to post complete details of your configuration and your specific issue in this new thread for us to help you.

Thanks for your cooperation.

Sounds like you need a cable modem. Of course, we don't know much about your system or ISP, that would help. Make and model of all the equipment would be a start.

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Hi, I have a brand new Dell Precision Workstation with Windows 7 Professional 64 bit. I have not been able to connect to networks or the internet. It does not recognize that it is plugged into the network/internet via an ethernet cable. The computer has a Broadcom NetLink Gigabit Ethernet adapter which appears to be detected and running normally. However it says "network cable unplugged" even though it is fully plugged in. Does anyone know of a solution or what the problem may be?

Answer:Network cable unplugged message when using ethernet cable

Is that your only connection? What is your network setup? Are you running through a router or a switch?

Try another cable. That one may be bad.

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Hi Folks,

I'm really hoping that you'll be able to help me out here. I've been trying to sort this out for a few weeks now (should have asked for help earlier I know). The set up I have is a Toshiba Satellite A100 running XP Media Center Edition and an HP Pavillon Desktop also running XP Media Center Edition. I have a cable modem which is a Castlenet CBV600E and a router which is an Encore Electronics Wireless Broadband Router.

All was working brilliantly, for 6 months until a number of things happened. The laptop got a couple of trojans and generally annoying malware on it and the broadband speed was upgraded to 4Mbps (I'm in Gozo, Malta, that's good for here!). Since then the desktop will connect fine through the modem and through the router (although through the router the speed drop by about 1/3, but that's another issue), but I can only get a stable connection for the laptop by plugging it into the modem via usb.

If I connect the laptop to the router by wire or wirelessly then the speed drops to 481 kb/s download speed, 148 kb/s upload speed and the pings rise to 385 ms (just tested on If I leave the connection then the speeds will decrease until pages do not load at all and the pings rise to the 1000's ms. This can take from a couple of hours to 10 minutes. If I turn everything off, leave it off for a few minutes and start it all back up again the connection returns at a useable level for a little while, then degrad... Read more

Answer:Solved: Problems connecting laptop to modem and router via ethernet cable but usb ok

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Hi there,

I've got a PC connected to the internet with an ethernet cable, and two laptops connected to the same router via wireless. Everything was working fine untill a few days ago. At the moment, I still have internet on my PC, but both of the laptops do connect to the router, but won't connect to the internet.

I have tried the usual /flushdns and problem solving in Control Panel, but I can't get it to work, and I haven't got a clue what I should do next.

Here's the IPConfig /all for both laptops (One pasted, the other one in file as to not spam the post:

Microsoft Windows [versie 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. Alle rechten voorbehouden.

C:\Users\Wilma>ipconfig /all

Windows IP-configuratie

Hostnaam . . . . . . . . . . . . : LaptopWilma
Primair DNS-achtervoegsel . . . . :
Knooppunttype . . . . . . . . . . : hybride
IP-routering ingeschakeld . . . . : nee
WINS-proxy ingeschakeld . . . . . : nee

Draadloos LAN-adapter voor Draadloze netwerkverbinding 2:

Mediumstatus. . . . . . . . . . . : medium ontkoppeld
Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Fysiek adres. . . . . . . . . . . : 7A-F1-A1-5F-89-DB
DHCP ingeschakeld . . . . . . . . : ja
Autom. configuratie ingeschakeld : ja

Draadloos LAN-adapter voor Draadloze netwerkverbinding:

Verbindingsspec. DNS-achtervoegsel:
Beschrijving. . . . . . . . . . . : Atheros AR5B93 Wireless Network Adapter
Fysiek... Read more

Answer:Connection through ethernet cable, but not via Wireless

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Have got a notebook and a desktop that are giving me a head ache when i need them to connect to share files ie work.

What i have is on both a built in ethernet or network adaptor and an ethernet cable connecting them both directly.

This i understand is all i need.

Really simple set up.

The desktop however is on 2000 pro os and the laptop is on xp home.

They wont connect and share files. And one asks me to make a floppy disk to configure the network or something which is no good as my laptop only has a cd drive.

Does anyone have any clue how to connect these 2 computers as i would be of great use. And would be much appreciated.

Any ideas please write to me at.
[email protected]

Answer:2 pc direct ethernet cable connection

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Hey so I just got my new motherboard+cpu and i've done a fresh windows 7 install now to begin with my internet was just fine but not my wireless card no longer connects to the internet it can find the connection but when I try to connect to my router it says "Cannot connect to asus(my routers name)" now this wouldn't be such a problem but my wired connection (I use both) isn't detected! so if I pull out my wireless card then it has no connection and my ethernet cable gives no signal/a sign it's even there like if I go to see my internet devices it just shows my wireless card but my ethernet cable is plugged in and has been checked multiple times so not only do I get no connection wirelessly I get no connections wired... I have installed the lan drivers etc and my wireless drivers but I have no connection still...
And on the rare chance my wireless connects to my router I get like 5 seconds of internet or none at all but is connected
Any help is apreciated

EDIT forgot to say all other devices in the house are working just fine wirelessly and wired.

Answer:No connection+no ethernet cable detecting

Ok so I just noticed the wireless card is called atheros ar9285 wireless net work adapter #2
This is not the case it's a tp link TL-WN781ND
And when I try to manualy install the wireless card it says no TPLINK wireless card detected :/ could this be where the problem lies?
What do internets what do.
Please any help would be apreciated I have alot of work that's due soon.

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Hey guys, 
So yesterday as I launched a computer game on my desktop, it was stuck at the loading screen and was attempting to connect to the network. I closed out of the game, and then my internet just stopped working (I am also connected through the ethernet cable on a LAN network). Anyways, I went to bed and this morning nothing changed. I troubleshoot to see what the problem is and I get the message "Your broadband modem is experiencing connectivity issues", with the problem "The connection between your access point, router, or cable modem and the Internet is broken". I tried replacing the ethernet cable with 3 other ones, all resulting in the same issue. I have restarted my computer normally and in safe mode, and I have done a system restore. I live in an apartment so the only way to reset the modem is to unplug it, which I've done numerous times. I've also performed a clean boot with msconfig.exe, and I've tried to reset the winsock connection via cmd. Also when I plug in any of the ethernet cables to my laptop I can connect to the LAN just fine, the only issue is that it wont connect with my desktop. Does anyone know what the problem could be, I'm trying to do everything before calling in someone to inspect/fix it. All help is very much appreciated! Thanks 
EDIT: Im sorry I posted this in the wrong section; it should be under Windows 7    Mod Edit:  Merged posts - Hamluis.

Answer:Connection Issues with ethernet cable

Is your wireless working?  I had the same thing happen to me regarding ethernet, I thought hardware, took it to my local business-oriented computer store.  Something closed down the ethernet card alright, they ran some anti-malware, anti-bloatware, etc. -- got desktop back w/hard-wire & wireless intact.  Actually, I added wireless right on the spot, now, if one goes down, the other probably will stay running.  Be forewarned, if you run Combofix, JRT, RKill, and other things of that nature -- there may be a price in other areas of functionality.  Finally, I simply rolled back to a month-old C-partition backup via Acronis True Image -- and everything was working fine.

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I'm experiencing a problem when connecting my computers to the same cable modem. The computer that is connected with the USB Cable is getting excellent connection, while the other one is terribly slow. I have tried to switch the connections but still the one with the USB Cable is faster. Can someone help me resolve my problem, and what can cause it ?
Thank you in advance, Dejan Gorgevic.

Answer:Cable modem connecting with USB Cable and LAN Cable

Does your ISP contract call for two public IP addresses? If not it's probably just an accident that you can connect at all with multiple computers.

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Ok yall, new issue. I am finishing up on the network that I have been working on for weeks. I am on the last computer for the business. I have been going through and taking out all the programs that are not suppose to be there. Now my problem is, ever since I started on the last computer, the broadband connection to the computer is being sent through the dial up and vpn section of the network. keeps jumping back and forth from connected to not connected and I have uninstalled the nvidia 10/100 mbps ethernet controller and it still is doing the same thing. If anyone has an idea what is going help out please.

Answer:Computer, and Ethernet Cable (broadband Connection)

I have done a complete clean on the system and still have not been able to fix the problem with the Ethernet port. Cleaned all the disk drives and fragmented all the drives and again still have nothing. The system thinks that the broadband connection is running through a wan dialup port

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my desktop has windows xp
and my laptop has windows vista
i have a crossover cable

i want to connect this 2 pcs so i can share files....(basically i want to copy my 80GB HDD contents to my laptop)

which pc do i setup as the main pc?? i haven't used vista that very unsure...

how do i configure each???

please some one help!

Answer:Ethernet wired connection using crossover cable

Start-->Run--> NetSetup

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doing a repair on win 8 pc. from win 8 screen I click on IE icon. IE opens with
address bar on bottom. and connects. networking shows cable connected. would like to change this back to traditional view . IN addition , when I open the desktop view from the win 8 screen and open IE . I get the mess. pg can't be displayed . no connection ? definitely confused

Answer:pc see's ethernet cable no connection in desktop view

Not really following you. Are you having issues with IE in the Metro/Start screen, or in the Desktop mode?

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hi all,
I had this problem with my PC before while trying to connect my wireless broadband modem, the PC was unable to establish a LAN connection, therefore unable to connect at all, until i found some site that showed me how to fix it but since then i have lost the site, my PC is fine but i recently bought a laptop which has the initial problem...
All i can remember is that the site had an instruction list of directories to go to in order to activate the ethernet/LAN port, can anyone please help as to where i go in my computer to fix this?

Answer:unable to establish LAN/Ethernet cable connection

do you have a router, usually needed to connect multiple computers to the modem..

you should be able to go into ur network places to find your internet connections

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Hello, I was hoping someone could help me! I really don't know what to do.

For other three years, me and my brother have both been connected to our router via ethernet cables. On this Tuesday just gone, however, my brother took it upon himself to mess with the router whilst I was out. Apparently, his internet had been down since we'd had a power-cut on the Sunday, (My internet was fine, and always has been and was fully functional after said power-cut), and before then, it'd been going really slow, and sometimes cutting out. Okay, no problem. Now, the the thing is, that morning, I was on my internet, all happy, and when I returned home that evening, my PC wouldn't connect.

My PC still refuses to connect, three days on. It's not even picking up that there's something plugged in. When I run the troubleshooter, it says there isn't a problem, and tells me to seek help online, but then, you go on to - Network and Sharing Center - Change Adapter Settings, it says there is a Network cable unplugged.

The thing I find odd, is that the router is actually flashing to say that my PC is plugged in and connected to the router. I know that there is nothing wrong with the modem or what have you, as I linked my laptop up to my PC via a cable earlier today to try and get it online.

It's not a virus program problem, either. Like I said, it was working Tuesday morning, nine hours later, I come home, my brother restarted/unplugged the router, and no... Read more

Answer:PC no longer picking up connection via ethernet cable.

so the router is working OK for everyone else using wireless from that router - is that correct

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Hey, I just want to say thanks to anyone who gives me any help and sorry for the termonology just I'm not the best with computers. So here is my problem, I have a router(lynksys WRT54GS.) I currently have a wireless connection set up and I was wondering how could I set up a connection through an ethernet cable. I have the cable connected from a port in the router to the computer I'm using now. Sorry for the question (sounds stupid when I read it over,) but like I said I'm not the best with computers.

So can anyone tell me how to get the ethernet cable as my main connection instead of wireless and how I could set it up?

Regards, Jack.

Answer:Help setting up connection through ethernet cable on my router

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hi, here's my situation:

i used my laptop since morning 10am and in the afternoon i fell asleep beside it, meant to leave it's power on so it could finish my downloads but when i woke up at 3pm, the lan connection was disconnected. the wifi connection works, and it is what im using now, although i want to fix this problem since my laptop tends to disconnect from the wifi if heated up too much

i tried the following

adjusting and reconnecting the ethernet cable
switching cat5e cables to a previously working one
restarting laptop
enabling and disabling the network adapter
checked if the drivers are up to date
switched and used a cable that was working for the desktop
connected the laptop directly to the modem(surprisingly, the modem detected that there was a port it was connected to)
system restore

help is very much appreciated

Answer:Ethernet cable connection not detected by laptop

with the PC connected by cable only - can we see an ipconfig /all and a device manager screen shot

Device Manager
Post back the results in device manager
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

how to access device manager for different windows versions

Hold the Windows key and press Pause key, should open to allow device manager to be seen, menu on the left hand side

on a laptop you may need to use Hold the Windows key and press FN key + the pause key

if the above does not work then -

Windows 7 or Vista
Click on the Start Orb > In the Start Search box type > device manager and then press enter
Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
start > control panel> System and Security> Device Manager

Windows 8
If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW and the X keys together.
If on a touch screen - have a read here Read more

1 more replies