Computer Support Forum

Google Drive document-opening problems

Question: Google Drive document-opening problems

I am running Windows 7 home premium, with school computers the same, and an Android Razr Maxx.

I have Google Drive and it seems to be sharing docs well....I see them at home, at my work, on the Android phone....however I have this continuing problem: at my work, I go to open a doc or mp3 or PP or whatever from GD. It shows up in Google docs right away....but the file - download function doesn't always work; that is, it often won't allow me to access the original document......sometimes it will just time out and i'll get the "IE was unable to load page" or whatever message that you see when you don't have an internet connection....that happens a lot actually.

Also, I have mp3's in there, and when I try to open them, no dice.

I want to be able to simply open any doc or PP or mp3 in its original form. Sometimes I can, usually I can't, so, big source of wasted time and frustration. To be clear: most of the time, I dump these files into GD from my home computer. Any help appreciated!

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Preferred Solution: Google Drive document-opening problems

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Google Drive document-opening problems

To be clear: my work is my classroom, where I have a laptop running Win 7.

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I am trying to resolve a problem with a Word 2000 document I've been given (it's my step-daughter's college project and is very important!). It's a large document (38 Meg!!!) that contains a lot of pictures. It was created in Word 2000 and that's what I'm trying to open it in, but when I do so I get an error message telling me that the path or file name is invalid. The dialog box suggests renaming the file and checking the permissions, which I've done, but to no avail. Any suggestions?Many thanks...

Answer:Problems opening Word document

How are you trying to open it - from File|Open in Word or by double-clicking it in Windows Explorer?

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in the last couple of days when i try to open an excel document, i get this installation message which informs me that

"The feature you are trying to use is on a CD-ROM or other removable disk that is not availabel.

Insert the "microsoft Office XP Professional with FrontPage' disk and click OK.

why did this happen all of a sudden, a few days back everything was working perfectly. i have misplaced my office xp, is there some sort of patch available on the net which will fix this problem?

Answer:problems opening excel document

Seems like you either haven't installed Excel XP, or somebody deleted it.

If you don't have the install disk, use OpenOffice. It works the same as MS Office, it's just free! No differences between them except for designers.

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Okay, when I go to open up some of my word documents the icon seems almost see through, and the first letter of the document has been replaced with a ~$. There are a few files like this and they are all 1kb in size. When I open the file all that appears are little boxes and random symbols.
Sometimes it says I need to use a converter to see these and that my office 2003 is corrupt. So I go and download some Microsoft viewers and converters but it doesn't seen to help. If anyone could help me it would be much appreciated.

Answer:Problems opening up a word document

Those are usually temp files. If they are in the same folder as the correct filename, without the see-through icon, then you can just delete these temp files.

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I have a book review that I put on my thumb drive. Tried to open it up to print it and it opens some wierd characters. Please tell me I can do something to fix this.

Thanks in advance.

Note: I attached the file

Answer:Major error opening up a document from my thumb drive

This is due to the file format. You have to open the file with the same program it was created.

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This is just one of those odd quirks I have run into. When I open a new document in Word, then open an older file, the new document closes and only the old one is displayed.Using Microsoft Office 2010, specifically Word.Windows 7 64-bitA bit of explanation, I often do research/writing for school or for fun. This issue has always happened, just one of those small annoyances.Here is the exact thing that is happening:1. I open a new (blank) word document, by clicking on the Word icon or by selecting "Open New Document" in the Word program.2. I open an older (saved) Word document, by clicking on the saved file, not by using the "Open" function in Word.3. The New (empty) document disappears, only the older document is open. I must now open a new empty document to write in. What I want to happen:1. Open new document2. Open old document3. Both new and old document are open (2 windows).Other notes in no particular order:- Word has always operated like this. Just wondering if there is a way to stop it.- I am not using the "Open" function in Word to open the older file, I am opening the older file by double-clicking it in the File explorer. When I use the "Open" function in Word, it does the same (basically "closing" the new file in order to open the old one). - I tried searching through Word's settings but couldn't find anything that seemed to relate to this behavior.- As per regular Word behavior, the new document is auto-na... Read more

Answer:Microsoft Word Question (Opening old document closes new empty document)

Yes, you are right. That is normal for MS Word.Do this:Open a new document. Type something. Even a single space. Save it with a name you want. Now open an older document. Both documents can be on the screen or cascaded.If memory is not an issue, you can haven two instances of Word.

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I have a ton of docs in GD, but when I go to open them remotely, they will come up, but I can't "open" them and work on them. That is, they will open in the GD window, I can read them, there's a print option, etc, but you can't just open it in Word, say, so you can work on it.

This has to be simple, but I'm confused.

Answer:How do you open a document in Google Drive?

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Simply it was there as an icon and syncs.
I then opened folder 'documents' properties, and reassigned location to be under c:\users\tricia\Google Drive.
Win10 copied all the files and they were synced to google drive on the web site.
But the icon for google drive vanished.

Here is a picture, it no longer appears, is this normal?
What would happen if I revert the location back to default target ?

Online instruction to do this.
How to: Automatically Backup My Documents Folder To Google Drive

It is working, but the danger is if someone deletes your files on google drive, it will sync back to your pc and delete them too. It is very convenient. To do it the stock way, means you have double files on your PC.

Can google drive be configured to only sync forward, not backwards?

Answer:google drive icon gone after moved document folder location to Gdrive

Browse to C:\Users\Trish and see if the Google Drive icon is listed there. If not, press the Find Target button.

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For the last few days I have been experiencing a problem. Whenever I open a Text Document my Floppy Drive keeps scanning. I don't have any Floppy Disk in the drive and it scans for about 10 seconds. I have Norton Internet Security 2004 installed and I think it may be that the AntiVirus keeps scanning the Floppy Drive. I am not sure on how to disable scanning the Floppy Drive and if someone knows how to do it could you please instruct me on how to disable it. If there are any other ways to help me with this problem could you please post some suggestions.
Thank You!

Answer:Floppy Drive Keeps Scanning When opening a "Text Document"

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Hi! Just want to start when this problem started.
I usually leave my computer alone for when I am downloading big Steam games.
But yesterday when I came back I noticed that my computer restarted, "No biggie" must have been a Power outage or something.
I opened up Google Chrome and here is what I got:

This only happens to Google sites. Facebook, Yahoo etc are not affected.

I tried using the common anti-viruses AVG, Spybot and MalawareBytes here is what I got:

The LogFILE for MBAM:
Malwarebytes Anti-Malware (Trial)

Database version: v2012.06.22.12

Windows 7 x64 NTFS
Internet Explorer 8.0.7600.16385
Lorenzo :: LORENZO-PC [administrator]

Protection: Enabled

6/23/2012 10:09:54 AM
mbam-log-2012-06-23 (10-13-03).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 208233
Time elapsed: 2 minute(s), 34 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry... Read more

Answer:Having Problems with Opening Google Sites

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as soon as i start google earth a small window pops up and then vanishes. i have tried uninstalling and re installing, cleaning all related items also. i have tried that at least 15 times. i have tried direct x - open gl also.i have followed long process suggested but failed.

Answer:Problems opening Google Earth

try revouninstaller to uninstall...http://serveradministrators.blogspo...

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Hi! Just want to start when this problem started. I usually leave my computer alone for when I am downloading big Steam games.But yesterday when I came back I noticed that my computer restarted, "No biggie" must have been a Power outage or something.I opened up Google Chrome and here is what I got: only happens to Google sites. Facebook, Yahoo etc are not affected.I tried using the common anti-viruses AVG, Spybot and MalawareBytes here is what I got: LogFILE for MBAM:Malwarebytes Anti-Malware (Trial) version: v2012.06.22.12Windows 7 x64 NTFSInternet Explorer 8.0.7600.16385Lorenzo :: LORENZO-PC [administrator]Protection: Enabled6/23/2012 10:09:54 AMmbam-log-2012-06-23 (10-13-03).txtScan type: Quick scanScan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 208233Time elapsed: 2 minute(s), 34 second(s)Memory Processes Detected: 0(No malicious items detected)Memory Modules Detected: 0(No malicious items detected)Registry Keys Detected: 6HKCR\CLSID&#... Read more

Answer:Having Problems with Opening Google Sites

closed topic as being helped on

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I have set up a RSS feed in my igoogle page.
But to open the feed details I have to click on Tools/Compatibility Settings & add Google.
However when I go to open the feed details the next time I have to delete Google from the Compatibility view.
Any idea of the problem & solution?

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Hi there guys of! Firstly I would like to thank all of you guys for having this amazing website and offering help to leeks such as me :-) in all kind of computer problems. I was not sure whether to create a topic on its own, because this problem seems to be posted many times before, but I have also read many times that every problem has its own issues and therefore should get personalised help/advise to solve the problem.
So here goes...

Recently I haven't been able to open us Google or Yahoo or for that matter any search engine (except ;-)). Each time I try to open it, it tells me that it could not connect to the internet. Fortunately all other websites work and I don't seem to be having any problems with IE or with Mozilla. Also I have checked with my other laptop and there seems to be no problem with my internet connection.
In any case I have run some of the usual antivirus software programs (including adaware, and some online virusscans), without luck of course. Finally I ran HijackThis and this is what it came up with:

"For some reason your system denied write access to the Hosts file. If any hijacked domains are in this file, HijackThis may NOT be able to fix this. If that happens, you need to edit the file yourself. To do this, click Start, Run and type notepad C:\\Windows\System32\drivers]\etc\hosts and press Enter. Find the line(s) HijackThis reports and delete them. Save the file as ... Read more

Answer:Problems with opening Google, Yahoo and other engines.

Download DDS by sUBs and save it to your desktop from here or here or here.Disable any script blocker, and then double click dds.scr to run the tool. When done, DDS will open two (2) logs: DDS.txt Attach.txtSave both reports to your Desktop and post them in your next reply

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Hi, I'm having similar troubles as others. If I try to search in google, when I click on a result, it redirects me to some other random website with ads. Also, everywhere I look, I am seeing Vimax ads! And additionally, I cannot access my C drive. I downloaded HijackThis and saved a log. Hope you can help, I really need my computer for classes. Thanks.-FLogfile of Trend Micro HijackThis v2.0.2Scan saved at 9:39:35:PM, on 3/29/2009Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16791)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\Program Files\Windows Defender\MsMpEng.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exeC:\Program Files\McAfee\SiteAdvisor\McSACore.exeC:\PROGRA~1\McAfee\MSC\mcmscsvc.exec:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exec:\PROGRA~1\COMMON~1\... Read more

Answer:Vimax/Google Redirecting/C Drive not opening

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.comDDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructio... Read more

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Save to Google Drive allows you to save any web content directly to your Google Drive through the context menu of the browser.

In the settings you can choose where the contents get saved, I recommend navigating to your Google Drive and creating a new folder for all Saves with this extension which makes it easier to organise later. Or you can change the location from the dialog that appears once complete.

You can save all types of contents including;
- documents (pdf / docx)
- images
- webpages including HTML5 audio and video (html / webp / webm)
- audio and video (mp3 / mp4)
- archives
- software (exe / msi)
and much more!

Simply right-click over the image or link contents and Save to Google Drive.

As seen below, Save Link to Google Drive will save the executable to the cloud.

No downloading or re-uploading required to Google Drive.

This extension has been available for many years, it's not new, but most may overlook it's abilities.

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can't double-click to open all drive.need to use right-click>open.
any solutions.thanks in advanced.

Answer:drive opening problems...

do you mean that when you try to open your drive it's starting like an autoplay?

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I have data log files of one of my trucks PCM (2003 Chevy S10 ZR2) that I recorded with my new Autoenginuity scan tool v10.0.3 . I just purchased this scanner software ($263.95) 2-6-2012 and added the GM enhanced interface ($229.95) 2-21-2012, and I haven't had much time to familiarize myself with some of the functions. Right now - ASAP, I need to convert some data log files recorded in xml format to be viewed in Internet Explorer or Firefox. The limited instructions for doing this are on page 61-69 of the user guide specifically page 67, where the xsl style sheet location is listed within the program is given (ProgramFiles/Common Files/AutoEnginuity). That stylesheet is displayed in attachment 1 and 2.How do I work with this xsl stylesheet and xml file to make it viewable with a browser? (Please be simple with me, I'm no computer guru like most of you are  ).Also, suggestions for a website to host these files. My photobucket site will only upload media files.Thanks,MikeEDIT: correct attatchment location[year+ old attachment deleted by admin]

Answer:opening xml document with IE9


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Can anyone suggest me is there a way to open pdf format document without Adobe Acrobat Reader?


Answer:Help with opening a document

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Question: opening a document

when trying to open a docoment message comes up "preparing to install" and docoment wont. open.  Tried restoring to previous date but wont restore

Answer:opening a document

What type of document is it, right click and go to properties It should say .doc  .xsl  etc Try opening it in Internet explorerWord 98-97-00 etcAdobe 

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Hi i was just wondering if i sent my friend a word document or even excel created in office 2000, is there a way for them to view it even though they dont have word or office 2000 they do however have microsoft works 7 they run win/xp.Thanx in advance.

Answer:Opening a document?

Both types of document have "viewers" available as free downloads from MS - have a search on

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Trying to open a document through Internet Explorer 6.0 and receive the following error:

An error occurred whilst trying to process the requested XML document. The returned error was: <[object Error]>

OS is Windows 2000

Any ideas would be greatly appreciated!

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I recently, maybe after installing exp. 9, but I'm not sure, started opening pdf's and they were very small. On my job I receive multiple pdf's per day, so it is a pain enlarging everyone. Does anyone have an answer for this?

Answer:small document when opening pdf

What is your operating system and are you using Adobe to view pdf files?

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I am having another peoblem with opening a word document. When I trey to open a document all of the folders are in reverse alphabetic order (Z-A) Instead of regular alphabetic order (A-Z). I have been everywhere in Tools-Options and I haven't seen anything obvious. Does anyone have any suggestions?

Thanks for your help.


Answer:Opening a Word Document

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I had a document on the computer (Windows XP) and put a password on it to open it.

It has been a long time since i have done so, and don't remember the password.
Is there a way to open it w/out the password?

Answer:Opening a document with password...

does anybody know because it's an important document

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Sure I've opened lots of these before, for some reason won't let me. Needs a file association I think. Only have .docm and docx in control panel. The .doc is an attachment in an e-mail.Dell inspiron, windows vista, microsoft works, windows mail. TIA TR

Answer:Problem opening .doc document

What office suite have you got? It may be that you have an older version and someone is sending you something from a newer version and you need a compatibilty pack

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I use Word Templates. If I open a previously saved document, created using a template, it changes the merged information to the last merged information i was working with. Anyone heard of this? I would be very appreciative of any thoughts! Thanks

Answer:opening document changes information

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To illustrate my question go to

Click on the link labelled "pdf format". The pdf document opens, in Reader 8 on my PC.

Now, with the pdf document still open, click on the link "pdf format" again.

I get a pop-up

File Download

Do you want to save this file?

Name: SuccessinMath.pdf
Type: Adobe Acrobat Document, 14.7KB

Save Cancel

The file you are downloading cannot be opened by the default program. It is either corrupted or it has an incorrect file type. As a security precaution, it is recommended that you cancel the download. How can I decide what software to open?

I do not want the user to get this pop-up if they have opened the pdf document and clicked on the link a second time. I want nothing to happen.

Is there some way I can achieve this? Maybe the problem is with Reader 8. Does anybody know?


Answer:irrelevant pop-up if opening pdf document.

when you first click on the pdf do you open it or save it?

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i need to open a wordperfect document but can't through Word. Can anyone help?

Answer:opening wordperfect document

Use OpenOffice

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Greetings: when opening a document from email, I get the following message: "Internet Explorer has encountered a problem with an add-on and needs to close." then, "The following add-on was running when the problem occurred -- file: pdf.ocx. Company Name -- Adobe Systems. Incorporated. Description -- Adobe Acrobat Control for Active X. Protocat -- Hyper Text Transfer Protocal with Privacy. Type -- Com/WAM/MSGATTACHMENT?."

Then a window pops up from Adobe Reader:
"There was a error opening this document. The file is damaged and could bot be repaired."

It seems that when a considerable amount of time passes as the attachment is opening, is when I get the message. I am able to open some pdf files.

I use Windows XP and very much appreciate your time.

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I am producing a school fete programme and one company have sent me an ad in .ppt form. I do have powerpoint 2007 but when i try to open the document i get this error message,"Powerpoint cannot read the outline from text converter is installed for this file type".Since receiving it I have managed to view the ad (possibly on a different computer or in my mailbox) so i'm somewhat confused and as I'm hurtling towards a deadline I'd be very grateful if anybody could help! thanks!

Answer:Problem opening .ppt document

This error usually occurs when a file has been created in Office 2007 and saved in a format that allows older versions of Office to open them. click herethe prog in the link should help...

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Attached is a wps doc that i cannot get to open without it being nothing but symbols. I have Office 200, but it is not coming out correctly. Can anyone make sense of this?
OK, the forum will not allow the file to be uploaded, it doesn't support .wps documents, if anyone has an idea, I can e-mail the document to them.
Thanks, I appreciate it.

Answer:Having trouble opening a document

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all my Wordpad 'rich txt' documents open smoothly in the blink of an eye except for one i've called my  'Writeups' doc, I paste articles and items from around the net into it.
As I've added more items to it over the months, it's got slower to open and clunkier to scroll through, and is almost on the point of freezing.
I've tried juggling the 'Wordwrap to window/ no wrap/ wrap to ruler' settings but they have no effect in speeding it up.
Here's a typical section from it, do you think it's the clickable links in it  (blue text) that are slowing things down? There are dozens in there-

I save it in Wordpad 'rich txt' format just like my other docs, and like I said they work fine.
Shall I try a different format for 'Writeups'? The other format options are-
Office open XML
Open docu text
Plain text docu
Other formats
but I know nothing about them.
I'm Win 7, any suggestions?

Answer:A document is opening slower and s-l-o-w-e-r

I've got about 30 various documents in my Docs folder on my system, most are less than 100KB, and a couple are around 17,000 KB, but amazingly my 'Writeups' doc is a gigantic 2,130,011KB. Yes two million!
But it's not physically bigger than some of my other docs so I can't understand why it's so huge KB-wise? 

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I use Windows XP I am unable to open Document Folders such as emails with or wihout attachments

Answer:opening Document Folders

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Have a .doc file on desktop. When I double click to open, word app opens but not the document. As I recall, it used to open the application and the document together. If I have and excel file on the desktop and double click it, it opens both the Excel app and the file. Thanks for the help...

[email protected]

Answer:Opening word document

try re-associating the word document with Word.
1. Right-click the file you want to open [your case would be the .doc file on your desktop]
2. Point to Open With, and then click Choose Program.
3. Click Microsoft Word.
4. Click to select the Always use the selected program to open this kind of file check box, and then click OK.

let me know if this helps!

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I purchased a 750gb WD passport portable harddrive 750GB external harddrive. My lap top is a Acer Aspire one Netbook. I plugged in my WD Hard drive and everytime i go to open it i get an error report, it crashes my comp and i need to open up task manager to close application as it says its "Not responding" It comes up with a Windows Explorer Error report. It says on the window

"You chose to end the nonresponsive program, Windows Explorer."
The programme is not responding
Please tell Microsoft about this problem.
we have created an error report that you can send to help us improve windows explorer. we will treat this report as confidential and anonymous

To see what data this error report contains,

I then opened the error report and it has anh error signature
szAppName : explorer.exe szAppVer : 6.0.2900.5512 szModName : hungapp
szModVer : offset : 00000000

The technical information for the first error report is

The second just takes me to the microsoft website.

Do you know what it is causing the hard drive not to open or to crash every time, its not the first time this happened, this is the 2nd harddrive i bought, the exact error report came up when i plugged in my 1st hardrive, is it something with my comp?

Any help would be appreciated.


Answer:Problems opening my external hard drive.

What is your OS and patch level? Is this a USB drive? Do other USB devices work? Have you tried other ports? Are you using a hub? Have you tried this drive on another computer?
Ask a mod to move this to the hardware forum.

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I ran ccleaner i ran ad-aware and anti virus there was a trojan. There was mention to dll32 problem or virus everytime i try to access my c: drive now it just gives random messages and also when i google or look something up and click a link my browser will be redirected to a random website. If anyone can help please help me.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:21:24 PM, on 5/20/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16827)
Boot mode: Normal

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\... Read more

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This has suddenly happened in the last week. All I can think of is that I installed the most current version of Firefox recently.

I don't know if these problems are connected, but first of all, iTunes and Quicktime won't open. No error messages, just doesn't open.
I have tried disabling "bonjour", whatever that is, no dice. I've followed the advice I've found by searching through this forum, but iTunes.exe isn't currently running in task manager. Someone on apple support suggested deleting certain system files, but that didn't work. I've reset the computer after each change and nothing works.

Also, google maps displays a "We are sorry, but we don't have maps at this zoom level..." at every zoom level. I can't access google support to fix the problem, but elsewhere I've read that I have to reset zoom level, clear my cache...
Clearing my cache has wiped my logins, and now I can't log into my youtube account, since that's run through google and nothing google loads for me in Firefox for some reason.
I can't uninstall/reinstall Firefox because I only have Firefox as a web browser. I can't download google chrome, because the site doesn't load.
Weirdly, I can't even download IE8, What the hell's going on here?

I would really like to avoid doing a full system restore or moving all my files/settings to a new user profile. I'm not exactly computer smart, but I think I'm missing something... Please help.

I am using Firefox on Windows XP Pro performance edition... Read more

Answer:itunes + quicktime not opening, and google maps/support/chrome not opening?

Go to Start/Run and type appwiz.cpl and press enter. In the Add Remove Programs uninstall Bonjour, iTunes, Qucktime and every other Apple software. Restart the computer.
You may think you only have Firefox, but you have Internet Explorer too. (it's integrated into Windows) in IE Download Firefox and save the install file to your desktop, (don't run it) Now in Add Remove Programs uninstall Firefox. Now restart the computer. When you come back up, do a search for iTunes, Quicktime, Bonjour etc. and Firefox and Delete all instances of it and empty the Recycle bin. Install Firefox from the saved install file. Now download iTunes, and Quicktime.

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I am constantly adding details to a document which is now several pages in length. When I open the document, it always opens at page one.
How can I make the doc open at the last page to save scrolling down through all the previous pages?
It's bound to be simple, but I can't find how to do it!

Answer:opening a document in Word 2010

time-saving Keyboard Shortcuts for Word 2010
Ctrl+End / Ctrl+Home Jump to end / to beginning of document

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I have a windows 7, HP laptop and each time I open a document, it's in "print" layout instead of in "draft." Normally this would not bother me except that I open so many documents over the course of a day that it's become quite a nuisance. How do I change the default so the document will openn in "draft" form.

Answer:how to change document opening default

What program do you use to edit the doc?Why did it take me over a year to phone in a problem to ATT?

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I have MS Word 2003 and have been having trouble with it the last few months. If I do not have MS Word open, and I double click on a specific MS word document on my computer, one of two things happens:
1) MS Word opens up, but not that specific document
2) I get an error message saying that MS word can't find that specific document

In either case, I double click on the specific MS document again, and it opens up fine the 2nd time. It's just frustrating.

Any thoughts? If MS Word is already opened, any specific document I try to open works fine.
I'm not sure if it is interrelated, but also, when my outlook is open and I try to click on a web link from an email, if my web browser (firefox) is not already open, I get an error message as well, and I have to open my web browser first and then go back and click on the link again. Just thought I'd throw that out there in case there was some connection.

I appreciate the help!

Answer:Trouble opening MS word document

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I'm locked out of my own document and have the password which I set up for protection. Two of us have this password and now I can not get into it to, even copy onto a template.

Answer:Locked out of my own document after opening file.

have the password Not to be smart, but is your Caps Lock on, or was your Caps Lock on when you created the password. MIKE

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Is there a work-a-round for opening a Microsoft Word 2000 Document in Wordpad. I only have wordpad and keep getting the error in the image below. I found some help topics but none worked.

Answer:Opening MS Word Document In Wordpad

This is a free download program that may work for you here's the site

It is very similar to MS office suites which should allow you to open your .doc files and many others. I used it only once, and I can't remeber how user friendly it is.
There's also viewers provided by Microsoft that should allow you to open MS files even if you don't have the programs. They're located here

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Can anyone help with a problem that i have trying to open attachments that i send from my works computer to my own PC. They are created in micosoft works word processor and sent as a attchement via e mail. When i get them on my own PC they have changed to wordpad documents, if i open them in wordpad nothing is there, if i try to open them using word processor i get the message i do not have enought memory to open file, close your document, close other programs and try again. When i click okay a blank word processor documents appears. What is causing this ? i do not have the problem if i create the document on my own PC. Any suggestions appreciated. Thanks

Answer:opening word document attachments

The "not enough memory" error message rarely has anything to do with memory. What usuallyhappens is that a program reads some data that it assumes to be the data size and findssome ridiculous value.If it's with a specific document (or documents), the document is most likely corrupted.If it's with all documents, the problem is likely a corrupted works installation. Couldbe a DLL file or some registry settings.Try uninstalling your works suite, reinstall and try again...

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I'm having trouble opening a word document that I edited at home and brought back to work. Everytime I try to open the document I get this message:
Any ideas on how to fix this? I've tried to install it by clicking yes but nothing happens and no just closes the program. Please make answers specific to Microsoft Word 2007 Thanks

Answer:Problem opening Word document


Below is a link to information about Information Rights Management, but I suspect that you are going to have to talk to your company's IT department to help install the appropriate software on your system.

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how can I open it, just get a message "in the set associations control panel create an association"

Anyone please

Answer:Solved: Opening a Word document..

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Please see attached document
A lot of these types of word documents get sent to a company and users are experiencing the document taking sometimes many minutes to open, sometimes causing word to hang. Does not take to long for me to open but if someone could help/advise with this issue?
Thinking perhaps doc should be in pdf format? (created and viewed in 2003)

Answer:problem opening a word document?

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My applications like acess, excel, outlook,etc. when I close a document after I make a few changes or exiting a program. the display says" would you like to save"
"cancel Yes OK" How do I get this back to "yes no". When you hit cancel it saves the changes, meaning yes, and then yes means no, OK doesn't do anything. Do I need to reload programs. It does this in all my windows based programs

Answer:Opening, saving document prompts

Replace the Mso97.dll and Mso7enu.dll files and run the Office 97 SR-1 Patch Setup again.

To do this, follow these steps:

1. Close the MS Office Shortcut Bar if it is running.

2. Press CTRL+ALT+DELETE to display the Close Program dialog box.

Click the OSA item and click End Task.

3. Press CTRL+ALT+DELETE to display the Close Program dialog box.

Click the Findfast item and click End Task. Another dialog is displayed, click End Task again.

4. Press CTRL+ALT+DELETE to display the Close Program dialog box.

Verify that Findfast and OSA do not appear in the list. If they do, click the item and click End Task.

5. Insert the Office 97 disc into your CD-ROM drive.

6. Using Windows Explorer, open the following folder on the CD-ROM drive:
<CD-ROM Drive>:\Office where <CD-ROM Drive> is the drive letter for your CD-ROM drive (usually drive D). For example, if your CD-ROM drive letter is D, open the following folder: D:\Office

7. On the View menu, click Options. Click the View tab. Click to select Show All Files. Click OK.

8. Right-click the Mso97.dll file. On the shortcut menu, click Copy.

9. Using Windows Explorer, open the following folder on your hard disk:
Program Files\Microsoft Office\Office

10. On the Edit menu, click Paste.

11. Repeat steps 3 through 7. In step 5, copy the Mso7enu.dll file instead of the Mso97.dll file.

12. In Windows Explorer or File Manager, run the patch by double-clicking the Sr1off97.exe file.
* If the Office 97 disc has SR-1 on th... Read more

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Is there another way to open a Microsoft Works document (.wps) without the Microsoft Works software?

Answer:Opening a Microsoft Works document

right click and choose open with Word. then change it to a doc file

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Hello everyone, I've been having some issues with Word 97 lately and I'm absolutely stumped. Any help would be wonderful...

Twice now, I've had Word 97 tell me that it cannot open select documents; a few weeks ago I tried to open a doc and it gave me this message:

Word cannot open the document.
Try one or more of the following:
* On the File menu, click Open to open the document.
* Make sure the file has a .DOC extension

I did both; it would not open from the File menu and it DID have a .doc extension. I tried everything I could think of to get it back, including moving it to another computer and trying to open in there, renaming the document, everything. The closest I got to getting it back was opening it in WordPad - even then, it ate certain paragraphs up and lost the last page completely.

After having no luck at getting it back, I decided that since the document was only 3 pages long, I could stand to retype it and deleted the document. I had no problems opening up any of my many other documents; and so I figured, somehow that one file got corrupted and I just needed to cut it as a loss.

But now, it has happened again with another, much longer document. Again, I can get some of it back with WordPad/RTF, but not all of it. As before, all other documents are fine and openable, just not this one. I have scanned for viruses and the like - my computer seems to be clean. I have moved all my other documents to a removable flash drive so that they don't... Read more

Answer:Microsoft Word 97 document not opening

It strongly suggests that your problems stem from using Word 97 on Vista.

It is not a recommended activity to do so and many others have problems with trying to operate Office 97 on Vista.

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if i can sent word document, it may not print at end user. macro i want. while opening the document, macro has to rund print disable.

Answer:print disable while opening document

Kesavaraom,Your question doesnt quite make much sense. Could you please try and explain with a little more detail what you want to achieve?What does 'rund print disable' mean?Please clarify and we will try to help

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my boss is using windows 7 microsoft 2010 and sending me attachments I cannot open on my xp windows laptop - what can I do?

Answer:opening a 2010 document on a xp windows

What sort of attachments are they? If you are talking about Microsoft Office documents they are probably .docx or .xlsx, i which case you need to download & install the Microsoft Compatibility Pack which lets earlier versions of Office open them."I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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Sometimes, when browsing the internet, I need to go through my documents for references to other things. Lately however the document screen doesn't open in the foreground. It just opens in the background and won't come to the foreground. Solutions?

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And now they're all messed up. Boy I was doing so well as far as not making stupid mistakes on PC for a long time. Guess I was overdue for a screw-up! I run Vista Home Basic x64 and I have about 20-30 Word 2003 document files.

I just through reformatting and loading windows, but it was before I installed Microsoft Office 2003 and I had to get a serial number from one of the document files. Of course, as you know, it's not a complete Microsoft Word document until I install Office 2003, so I opened it it Wordpad (ughh!). Anyway the wording was all messed up and there were all kinds of strange characters in there, but the information that I needed was in there.

So I closed the document, and of course, then the icon changed to wordpad or something strange. Anyway, I didn't think much of it. I've done that before, but when I installed Office, everything would automatically turn into an official word document and the word icon would show and all. But not this time.

This time I opened up the folder where I keep all of my word dcouments and all of them now have this strange icon showing and when I try to open them I get a message that says bla bla bla, is not a valid win32 application. But I didn't panic. I went into defaults and checked to see what was associated with .doc and it's the Microsoft Setup Bootstrapper (Not quite sure what that is)

Anyway I changed the default to Word, though the icon looked all weird. You know the type (see attached scr... Read more

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First I want to say thank you so much for this forum. I've spent the entire day trying to open a training document with no luck. I didn't even think of asking for help but when I was ready to give up I thought of this forum. I hope someone can help me and I think there is. So thank you to the Tecnical people who take their own time to help newbies like me.

I have been trying to open a training document which is an html document but I can't open it in Firefox, Google Chrome or IE. The error message I get with Firefox is that it is "%1 is not a valid Win32 application (193)". Does this make sense to anyone? I would greatly appreciate a response.

Thank you,

Barbara Goodman

Answer:Opening an html document (video)

Have you tried right clicking the file, select open with, then select choose default program and then at the bottom of that window select look for the appropriate program on the web. Also do you have office installed?

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I hear that it's possible to open word documents in excel. I have lots of long tables in word that I need to transfer to spreadsheets and it'll take me forever to cut and paste them. What can you suggest? My laptop uses windows xp. Thanks.

Answer:Opening word document in excel

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Hey, my sister had just completed her coursework for school and when saved the document now opens up blank. I've tried looking for backup copies but everything i've found opens up blank. However the file shows as 13kb and when opened on wordpad it comes up with a load of random symbols and stuff.

Is there anything I can do to save it or is it gone for good? I've got Word 2010 installed on my computer.


Answer:Word Document Opening Up Blank...

Hi and Welcome to TSF!

Did you try to copy the file to another computer?

Does the document show blank? As in no spaces.

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How can I do this? I need to open it to grade a student's paper.

Answer:Opening WPS document in MS WORD 2003?

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Hi.I have scanned in an excel spreadsheet and now want to send it to people who only have MS office. What sould I save it as to allow this?Thanks all

Answer:opening scanned spreadsheet with another document

Um, if they have Office why not just send them the Excel file?Otherwise if you save it as a jpg then they should be able to open it in Paint.

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Hi all could anyone through some light on this each time my son opens word instead of opening a new blanc document it opens the last one that was opened/saved in word nothing major just an irratating problem.I think he uses word 2003 not sure on this as he is out so cannot check this.

Answer:Word keeps opening the last saved document

Create a new blank templateThen just click on save not save-as {template}If you get what I meanIs he saving it as a template all the time He should not be.

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HiI have a sharepoint page with a hyperlink created in publisher which opens a document in Word. It opens the document but creates a new blank page in IE - the user has to close Word and then click on the back arrow to return to the SharePoint site. I want it to go back to the SharePoint page that contains the initial link.ThanksRenee

Answer:opening a word document from SharePoint

Hi Renee, have you found a solution for this? I am also seeing this problem.Thanks!Melissa

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I have some documents from last year that I could use rather than reinvent the wheel but for some reason when i try to open them it flashes on the screen like its opening and then NOTHING. I dont know what its doing or whether the failure is in the program or my computer or me.Any suggestions for solution or what the problem is? Thanks.

Answer:opening/downloading a document failure

Where are these documents stored, and what are you using to open them?

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I made a letter heading and saved it to floppy for safe keeping.I have tried to open it but think I have chosen the wrong program to open it to,and all I am seeing is a lot of what I can call hieroglyphics....dont know the correct term..sorry.But as I have chosen that program to open the do I revert back to the correct one...that should recognise it and display it now when accessing it it always opens in the incorrect program.Think I made the heading in Star Office and am trying to open it in Roughdraft.Hope this makes sense...Thanks for any help.Geoff47

Answer:Problem opening document from floppy

you havent mentioned what the file type is or your OS, in windows you can use "open with" in the right clck context 98 hold the shift (or mybe control) when you right click

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Hi! Iím new in this site. Is anyone can help me regarding my problem about my laptop? The problem is all of a sudden when I open the document and settings in drive C it took awhile before it open and when I already open documents and setting and already finished looking some files when I go back to drive C again it also took awhile. I really donít know what happen.

And have drwatson32 appear and it says that have error and I need to close my internet explorer or even my documents. Thank you so much and waiting for your reply.


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I had an important document I made a while ago on Notepad. I put a password on it to be able to open the document. It's been a while and I don't remember the password. Is there any way to open the Notepad document without the password?!

I have Windows XP if that helps...


Answer:I Need Help Opening a Document that requires password

there are a few password recovery apps out there that you can use, but most of them (if not all) you have to pay for. Some of them have demo's you can d/l and try for free that might help your immediate problem. do a search in google on password recovery and try a few out; I can't access them myself to give you a link as they're classed as 'hacker' sites and blocked by my work's firewall

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Every time I open word 2000 it automatically opens a document. Does anyone know how to stop it. I went to the MS knowledge base and it said it was either a macro or a command line but I checked both and neither was the case. Any thoughts???

Answer:word opening document at startup

If you want to open Word with no document showing, not even a blank one, make a shortcut to "winword.exe" wherever you want it or use one you already have. I discovered that you can do this with a shortcut already on the Start Menu under Programs or one on the desktop but you cannot do this with a Word shortcut that's "pinned" to the Start Menu. You can either use an existing shortcut or make a new one, add the change below and then pin it if you like.

Right click on the shortcut and go to Properties. In the "Target" field, at the end of the path add one space and /n. Click OK.

When you click on that shortcut, Word will open "blank," that is, no document showing.

On the other hand, if you do want it to open with a blank document but it's opening one with data in it, it's likely that the file that's opening is a document that accidently got saved as "" To save that document and return normal dot to it's blank state, open Word, click on Save As, make sure that "Word document (.doc)" (without the quotes) is showing in the Save As Type field, and save it wherever you like. Close Word.

Then search the harddrive for ""'s a hidden file so make sure in Folder Options>View that "Show hidden files and folders is checked...and delete it.

One or the other of these solutions should work...unless I've completely misunderstood the question.

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Good afternoon...
I have this challenge. I download all our emails onto my computer, and save the ones my husband would be interested in on a jump drive. The problem is, sometimes those with pictures embedded in the messages, the pictures are not in there. Yet when I check the jump drive on my computer they open just fine. I have checked all the settings I can think of so now am asking you experts what you would suggest. Earlier today, when I was working on this challenge, the ones I was working with all opened just fine, then when I tried another time the pictures do not open. I have tried on different jump drives with the same problem.
Thank you in advance for what ever you can suggest.

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hi! I have the follwoing problems (I think all related to one another) 1) while opening any hard drive, the drive opens in a new window 2) my hidden files don't appear even on clicking 'show hidden files and folders' in the Folder Options.3) I re-install the windows but could not solve the problem4) the following message also appear while clicking any hard drive " - Application error The instruction at "0x10011faf" referred memory at "0x0000000ff". The memory could not be "read". " if there is any solution for it thanks!Moreover, how can i post a picture with my message

Answer:I Have The Problems Of Hidden Files And Hard Drive Opening

I beleive that English is not your first language?

we need to know

what is your windows version
your computer cd; did it come with the computer?

how did you 'reinstall windows'?

what protection programs do you have on there?

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I am running word 2000 sp3 on a windows XP machine. And it seems very slow opening a file on the network. Up to 20 seconds. On a Window 98 machine it opens right up. Had anyone ever run into this before?

I am starting to think that windows 2000 was the best operating system not XP!

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Hey all,

I have an employee that is on windows 2000 that can open most of his adobe files. Some of them will get this error message:

Error Opening Document. Access denied.

The employee was getting the files emailed to him. He opens them and saves them to his C drive. These files are encrypted but he never set them up for that. The adobe files that he can open are not. He is using version 7 and he uninstalled it and reinstalled the most recent version 7. Still has the same problem.

Haha anyone know how to get these files open or why this is occuring?

Answer:Error Opening Document. Access denied.

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I was typing during some days one document and after something happened and I got an error message - Unable to open (.doc) or (.docx) file. Does someone assist to repair word document?

Answer:MS Word 2003 stopped opening my document

Hi, Welcome to HP Support Forum. MS Word is a product from Microsoft, Please try     and from Microsoft: Regards.

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Just lately when I click on one of my Word templates or documents to open it, a blank document opens (Document 1) and then the selected document opens - very annoying. Suggestions to solve it would be much appreciated.

Answer:Word 07 opening additional blank document

I to have had this happen. I found that I am clicking to many times.

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I am running Windows XP-Home. My brother sent me a document that was forwarded to him from his soon to be ex-wife ..... grrr. He needs to open it but it was apparently created in .SXW format. How can he open it? Is there a free download somewhere which would help us.? this is urgent because it has to be forwarded to his attorney.

Answer:Solved: Need help opening a .SXW file format document

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I received a letter as an attachment via my ntl email account and opened the attachment which opens on word 2003. I could only see the date and my name on the document. A bit of exploring showed that the text of the letter was contained in a text box. I could not change the size of the text box or get to the text except by deleting the first part of the text to display the second bit. Using the menu option I could convert to frame and read text that way (a job rejection letter!)Anyway, I then forwarded the email to my yahoo email account, where the attachment was scanned and the document opened in all its glory, including the company logo and graphics.....So far I have checked that both documents are loading up the same version of word (same license number and version) and am stumped......I have norton installed on my PC so at the moment am debating if there is a problem with that when it is scanning the ntl delivered document (if it is) or maybe even if my outlook needs reinstalling.I can't blame ntl if the document forwards to yahoo ok.reopening the attachments for both sources several times and I get the same result so it isn't a one-off glitch.....Confused? Oh yes....

Answer:word document not opening properly from email

Word is opening the document differently from outlook. It opens it in report layout and I have to click on the actual page button to display the contents of the document. If I save the document and open it it opens up normally. very odd.

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I have received a document created by Clarisworks which i think is an apple can I view tis document in Word. I am running Word 2003.

Answer:Opening claris .cmk document in Microsoft word

Can't the sender save it as a .rtf or .txt file and send it?

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Every time I open a .pdf document, I get a BSOD on my laptop and the machine shuts down. What could be the cause of this error - I can't load any pdf anymore!!


Answer:Opening a PDF document causes a BSOD on Windows 7 Ultimate 64-bit

Hi George, what is this computer? What version of Windows are you running? Are you using the latest version of Adobe Reader? Get into Control Panel, System, Advanced System Settings, start up and recovery settings. Un-check "automatically restart"

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When I try to open a word document in one of my folders, I double click to open it and it goes to PDF instead. I am tired of having to specifically designate open it in word from the start menu.

Answer:When opening a word document, it automatically opens a PDF

There are a handful of ways to adjust file-type association. One such way is to right-click the Word Document and go to Open with > Choose default program.Either choose among the Recommended programs, or the list of Other programs, or click the Browse button and choose a program yourself (assuring you find the program executable itself, not a setup file for the program).After choosing the appropriate program for that file-type, click the checkbox next to "Always use the selected program for this type of file."Click Ok and the file should open in that program. Additionally, all other files of that same file-type should open in that program too, unless file-type association is later adjusted.Apologies if I don't respond to your reply immediately. I don't check this site daily, but you're welcome to PM me as a reminder.

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My company requires me to open their program which then will generate a document using my Word program. This document has to open within their platform. It is opening the document but it is outside of the platform. Does anyone know how to resolve this issue?

Brand new computer - Vista Home premimum - Word 2007

Answer:Word opening document outside of the workplace platform

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I produced and save a document in Word Vista - it opens correctly when I send it to myself at a second email address.  However, when sending to someone else it opens as gooblety **bleep**.  As it is a resume I need to fix the problem - help!

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Running Microsoft Office 2003 (11.5604.5606) on Windows Vista Home Premium.

First, any time I start an Office program, I am required to accept the license agreement, even though I have accepted that same agreement every one of the hundreds of times I've stated an Office program.

Next, when I exit Word, it asks me if I want to save the changes to, every time I close Word.

Next, I can double-click on a Word document to open it in Word and Word says the document doesn't exist. I have no problem copying these same files to a flash drive and opening them on the same version of Word on another computer.

Answer:Solved: Word says the document I'm opening does not exist.

What happens if you open Word first and use FILE >> OPEN ??


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Hey all,

I have an employee that is on windows 2000 that can open most of his adobe files. Some of them will get this error message:

Error Opening Document. Access denied.

The employee was getting the files emailed to him. He opens them and saves them to his C drive. These files are encrypted but he never set them up for that. The adobe files that he can open are not. He is using version 7 and he uninstalled it and reinstalled the most recent version 7. Still has the same problem.

Haha anyone know how to get these files open or why this is occuring?

Answer:Error Opening Document. Access denied.

He doesnt have the permissions. Will have to check on how to take ownership of the files in order to be able to access them.

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I recently bought an external hard drive, which I wanted to use to store, music, and programs I use for my 'personal' PC use. I cut and pasted files from my existing hard drive onto my new external hard drive; which I had connected as per instructions via USB.

Now when I try and open the files, or move them into a different location - other hard drive, different folder etc; I get messages to the effect of "Cannot copy 'blah' Cannot find the specified file" or when I try and open a document in Word I get "The document name or path is not valid.".

However if I open up and view the drive in Windows Explorer, I can see the file names, types, sizes all correct.

What is happened?

Someone told me that copying data onto the hard drive 'wasn't supported'; but that would then make the idea of having the drive seem almost redundant.

As an aside, what's all this talk of 'enclosures' in relation to external HD's?
Any help you can offer would be much appreciated.

Answer:External Hard Drive: Problems opening/moving files

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Anyone having problems opening word docs from One drive using MS office 2016?

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Hi Folks,Has anyone had this problem? Each time I try to open a Word Document the Initial Microsoft Word 2000 window opens - the Icon Window/Welcome Window - and freezes. The Hour Glass and Arrow appear and I can't do a thing from then on. HELP Please!!I restart my computer to find that it sometimes starts the long diagnostic procedure. ThanksHenmin

Answer:Microsoft Word 2000 Document freezes on opening

Do a search for - search usind show hidden files and folders.Rename it to abnormal.dotTry starting Word.

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I'm trying to help an 80+ year old friend with a problem she's having with WORD. When she first opens WORD, a document appears which appears to be a version of another document she had worked on several days ago. It seems that document has been over-written on what should be a blank new document. How would that happen, and how do I go about fixing it for her?

Answer:Solved: Default Blank Document when opening WORD

Hi, pshagnot. Rename their file:

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I am trying to figure out how to open a wordperfect 9 document to the last edited page......I keep a journal in wordperfect, and everytime I open it, I have to scroll down to where I last stopped....HELP!!!!!!!!


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O.K., I'm looking for a job. I open MS Works and I write my re'sume, a few pages long.
Because many people cannot open a MS Works document (doc.x ?) I save it as a MS Word file (DOC) as I close it. When I re-open the thing all the text has been moved down one line, and the final line of each page (if it was the last line at the bottom of the previous page) has rolled-over to the next page. If I save it again (as a DOC) and re-open it, it will move the text down one more line. If I do that all again: 'Save As' - re-open, it moves everything down one more line and keeps rolling over the last line to the next page. This is maddening as I try to format my re'sum'e. I've taken to using Wordpad because it does not mess with the formating.

Does anybody have any idea why that happens?

Answer:MS Works adds one line upon opening and closing document

There may be problem with your default template.. Try resetting the template...

Go to C:\Users\user name\AppData\Roaming\Microsoft\Templates and delete the normal.dotm restart your computer have a try

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Dear Friends,

My O.S. is XP Home Edition and I use Microsoft Word 2000. I am the Secretary of an organisation in our village and type out on Word the Minutes of our meetings, save them into a folder and then post them on to our village web site. If I then go to the web site and click on the link to the Minutes Archive they open and can be read without a problem.

A very good friend of mine has Windows 7 for her O.S. and has Microsoft Word 2010 installed, if she goes to the Minutes Archive on the web site and clicks on a particular file it does not open but an error message appears headed "File Extension", which gives three choices, Find, Save or Cancel. I clicked on Find which gave a choice of two downloads which seemed to indicate that the Minute files would then open, but after downloading both they still would not open. So I clicked on Save, saved the particular file into a folder on the computer, then went to the folder, double clicked on the file and the particular set of Minutes opened and could be read.

Although my friend can now access and read the Minutes it is a bit of a long winded way of achieving this and I wondered whether any kind person had any thoughts as to why my friend cannot access the Minutes direct from the web site.

Thank you for reading this.

Red Cloud

Answer:Solved: Difficulty opening Word document posted on Web

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I have saved a document to my desktop and closed it after saving it. I went to reopen it and I received this error: there was a problem sending the command to the program.

Any suggestions???


Answer:error in opening a office word 7 document from desktop

Hi, welcome to the forum, have you tried Google.
I just did and these links tell a little more.
Excel 7:

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The Wife needs to print some documents that were transferred from her old PC to a new PC.For some reason they are now called Word PUB files, and when you open them all you see is a load of code !Have tried opening them with Adobe Reader but they would not open. Would appreciate advice on how to overcome the problem.

Answer:Problem opening Word Document marked PUB file

You need Microsoft Office (Publisher) on the computer or go here and sign up for 5 free PDFs;-)))) click hereG

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