Computer Support Forum

Solved: Outlook 2003/Exchange 2007 - "Your Version of Outlook has been blocked..."

Question: Solved: Outlook 2003/Exchange 2007 - "Your Version of Outlook has been blocked..."


My organisation has just rolled out an Exchange 2007 Server.
I am a desktop support engineer for my unit. We are setting up access to the server through Outlook 2003.

A small number of Outlook 2003 users get this error message when they are using a .prf file to configure their clients.

"Your Exchange Server administrator has blocked the version of Outlook that you are using. Contact your administrator for assistance."

This is XP SP2 running Outlook 2003 (error occurs on Office, Office SP2 and Office SP3) connecting to Exchange 2007.

I have tried tried applying SP2 and SP3 to Office and completely reinstalling Office but it still occurs.

I am told by the Server Administrators that this is a local problem so I am not getting any help from them. I tend to believe them that it's not server side because I set one of the profiles up on two PCs next to eachother. On one it worked fine but on the other it had this error message. I could not see a difference in the two Outlook installations.
I have read this article here but a lot of the questions it asks and tests involve having administrator access over the server which I do not have.

Does anyone know of anything in the local Office installation that I do have control over that has been known to cause this?

All the best,


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Answer: Solved: Outlook 2003/Exchange 2007 - "Your Version of Outlook has been blocked..."

Hi we managed to find the solution so I'm posting it here to help others.

We inherited a number of builds that were done by other companies. It appears these builds have in the past had previous versions of Office installed. This has resulted in registry keys lurking around from the old installs.

Once we removed these registry entries it worked.

Best way to do this that I could think of is to

1) Uninstall Office and then search the registry for any references to Outlook. You can do this using AML Free Registry Cleaner (which has a search function). Ignore any hits for Outlook Express you are only insterested in Office Outlook.

2) If this is the problem that you are having then you will find registry entries in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\7.0 or 8.0 or 9.0 etc.

3) Delete any Outlook folders in the above tree. Onc eof the keys in the Outlook folder will be Version and this appears to be what is being read when the server asks what version you have.

4) Reinstall Office - it should now work.

All the best,


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Hi -

I'm having some trouble with Outlook XP (2002) and Exchange 2007 and haven't been able to find a solution elsewhere.

Basically, I get a message when I try to log on telling me that the server is down or that there's a network problem. (The exact text is: "Unable to display the folder. Microsoft Outlook could not access the specified folder location. The Microsoft Exchange Server computer is not available. Either here are network problems or the Microsoft Exchange Server computer is down for maintenance.")

To get around this, I have to:

1) delete my mail account
2) re-create my mail account,
3) restart Outlook.

Going through this process will allow me to read my mail and access the calendar until I stop Outlook, at which time I need to go through this entire process again.

Another potential symptom of the problem is that if I put a name in as the exchange server in the mail setup window, this whole process doesn't work -- I actually have to put in the IP address. When I click "next" the address is replaced with the name (e.g., "EX03"), which might be related to why it doesn't work the next time I try to start Outlook).

Any help/suggestions would be greatly appreciated.


Answer:Solved: Outlook XP (2002) vs Exchange 2007 -- reports "not available"

Sounds like a DNS issue, for some reason it is having problems resolving the hostname to the IP. Make an entry if your HOSTS file for the server.

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A few users in our network started using this feature and now when the user removed the delegates. The delegates are still able to view the other person's In-Box.

I checked the permissions - it's empty of other users
I checked the "Delegates" folder and it's empty.

So why is it that user1 is still able to view user2's Inbox?
I tested another user, for example: User3's permission is normal because User3 cant view User2 or User1 by using the "Open other user's folder: Inbox"

Answer:Solved: Outlook/Exchange 2003 - "Delegates" feature

User1 had "Admin" rights in the AD - duh
ran gpupdate /force /sync /boot

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I have a working Exchange 2003 server and clients running outlook 2003. Everything seems to be working well except for one thing.

I created a shared contact folder in the public folders. I then added a bunch of contacts and gave editor permission to a "Staff List". Staff List is a distrobution group in AD.

Each member of the group and go down to public folders and open the Public Contacts folder and see/edit the contacts in there. So that seems to be working great.

I then right-clicked on the folder and checked the box to add the Public Contacts to the outlook contacts options. Now when I user starts a new message and clicks the "To" button they see a option under "Global Contacts" for Public Contacts.

The problem is that the Public Contacts are empty there. It is as if they can't see them at all, but they can if they go down to the actual folder in the public folders.

Any ideas?


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Does anyone know if its possible to autofill the "from field" as a rule, when your in "another users /delegates" mailbox, so you dont have to add their address in the "from field"? (so it will autopopulate with their email address (and show "on behalf of")?
I hope this was clear.


Answer:Solved: outlook 2007 "from field" 'on behalf of" issue

No ... its not possible if the user has more than one delegate (that has added them with the applicable rule). from that point on, they will have to choose which person they want to add to "sent" on behalf of field.

However, If they have just one (one only) user who has added them with that permission (to send on behalf of), it will auto-populate with that user.

So, It does not matter even if they are "in" a specific users mailbox (and expect the "on behalf of" to auto fill with that users name). If they have more than one delegate that has added them with that permission, they will still have to choose which user the message will sent "on behalf of"

i figured this out by trail and error etc

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A friend clears the "blocked senders" list in OE, but they are mysteriously put back!

Why might this happen? Is there an "infection" that is known to do this?

Many thanks, {redoak}

Answer:Solved: Recurring "blocked senders" in Outlook Express

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Okay, here's the situation...I am trying to convert a computer that was using outlook 2003 with windows xp sp 2, and an exchange server on windows Server 2003 to a computer running Vista business and outlook 2007 and I cannot get the damn thing to connect to the exchange server on the windows 2003 server...

Any ideas?

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Outlook 2003:I'm a massive fan of outlooks Search folders, I receive in excess of 400 emails per day, of which approximately 250 need my attention, even if to reply back and give someone an answer.

A problem I find is that I am so busy with my emails, I often need to clean out my inbox. I do this by setting up basic search folders such as "all emails from my team which are in my inbox only" or "any email sent to me which was part of a distribution list in my inbox only" etc...

This is great for filtering my mail and I would like to create a rule as such:

"All mail within my inbox which has been either replied to forwarded by myself".

I can't seem to find any options and I'm hoping an Outlook guru can help

If you don't know the answer, can you try googling it for me to see if you can find anything, loads of heads are better one...

Thanks in advance

Answer:Outlook 2003 - Search Folder: viewing "replyed to" & "Forwarded" mail

52 views and no replys? - come on guys I thought this stuff was easy for you lot

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I'm hoping someone can help me. I'm using Outlook 2003. I'm designing a new Contacts screen, which better suits the needs of my business.

I have been able to figure out how to everything except for this:

How to I design the "date" and "dollar amount" field values to default to blank/empty instead of defaulting to the word "None" in the case of the "date" field and "$0.00" in the case of the "dollar amount" field?

Any help or direction would be greatly appreciated!

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I'm getting: "A problem cause the program to stop working correctly. Windows will close the program and notify you if a solution is available". This happens within minutes of starting Outlook (in the non-safe mode)

Outlook works in safe mode.
I cannot turn off the addins.... see attached
Also attached is a snapshot from the event viewer...
Thank you
Running Windows 7 Home Premium Edition (64 bit) SP1
Computer: Dell XPS 435T/9000
Microsoft Office Professional Plus 2007

Answer:Outlook 2007 "Microsoft Office Outlook has stopped working"

since when are you getting this error. have you tried a repair install from control panel >add/remove programs. you can also let this tool "microsoft office diagnostics" check for errors & fixes.

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I have Googled till I'm blue in the face. Looked at a thread here and changed registry settings but still cannot seem to change the default save as folder in Outlook 2007 on an XP system.

I want to change the default "My Documents" folder to an external hard drive. How can this be done?

Thank you.

Answer:Solved: Changing default "save as" folder in Outlook 2007

This article from Microsoft might help:

Good luck!

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I cannot make my outlook 2003 program my default for responding to a mailto: link on a web page using firefox. Every time I click onto such a link on any web page, it opens with my gmail. If I use internet explorer, It opens with outlook 2003.

I have set all my option settings in outlook and firefox for outlook 2003 to be my default program for email. Is there anyway I can make outlook to handle these mailto: links on webpages in firefox? I don't think I missed any settings. Thanks in advance.

Craig O2

Answer:Solved: can't make Outlook 2003 my default for "mailto:" links on a web pag

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I had a problem where Outlook could not use Word as an e-mail editor. From this board I found a solution, run Regsvr32.exe %Windir%\System32\Ole32.dll, and immediately I was able to use Word as my e-mail editor.


Immediately afterwards when I rebooted, Windows (not Outlook) began behaving in a strange manner. It would load my wallpaper, populate the launch pad with icons, populate the taskbar with the icons for Threat Fire and volume control. Then it pauses for two or three minutes. After that time the balance of the programs in my autostart, firewall-AV-battery backup, load and their icons display in the taskbar.

During the time it is "pausing" none of the icons respond by loading their program. After the two or three minute pause the program whose icon I clicked does load. Equally, clicking Start and a program does nothing until the end of the two or three minutes.

I will be grateful for any help.


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I have a problem when creating an email message in my Outlook 2003.
1. I create a “New Untitled Message”.

2. I ‘left click’ on the “TO:” option to search my Contacts for the name I want.

3.I get this error: “The address list could not be displayed. The Contacts folder associated with this address list could not be opened; it may have been moved or deleted, or you do not have permissions. For information on how to remove this folder from the Outlook Address Book, see Microsoft Outlook help.

4. If I click on the “OK” option, a “Select Names” drop-down menu opens with
“Contacts” in the show names from:

5. Using the down arrow \/ ,a list containing the following appears:
“Outlook Address Book”
“Personal Address Book”
The first item “Outlook Address Book”, shows “no entries in this address book.

The next, “Contacts” shows the error message in item 3 from above.
The next “Contacts” shows ALL my contacts, which is what I want.
The last, Pesrsonal Address Book, shows nothing.

I tried following the “help” for removing a contacts folder that isn’t desired, but since the name is the same, I can’t delete/remove the one that has nothing in it.
A point of info for you…I installed Outlook 2003 from my original CD,
I then opened Outlook, created a dummy contact, then deleted the OUTLOOK.pst file,
Then I imported (moved) my saved OUTLOOK.pst into the same location where the file belongs.
Additionally, because of this “glitch” I c... Read more

Answer:Solved: OUTLOOK 2003, Contacts folder "glitch".

I moved this problem to business apps, maybe someone there can help me solve this.
I don't know how to actually "move" this, so I copied it and posted it there, Sorry if I did something incorrectly.

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After reading this site and searching the net, I tried to rename the user, backed up files, started from scratch and tried to import the old files....still no success...I need some actual walk me through it help.....I went to the mail icon in the control panel...set-up a user then associated a data file, in the email section, I tried to switch the default file to the one I wanted....still no luck....Please, if you are very well knowledgeable about Outlook 2003, I need help....I have some business files which I am trying to restore and business contacts to contact so I'm in a bind because Outlook is not working....Stoe

I have a Toshiba Laptop running Windows Vista 32 bit Home Edition.

Answer:Solved: Outlook 2003 Error Message, "can't open the default folders"

Hi stoe2000

Is this a continuation of the same problem from this thread?

Does Outlook 2003 open for you?

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My system crashed recently and I have had to restore everything. I reinstalled Outlook 2007 and was able to restore my PST file from a backup I had using the genie backup product. All my files and folders are now restored.

When I click on the send/receive button, I get this message "The operation failed. An object could not be found"

I deleted my email setup account (I'm downloading from my att account) and re set it up using the instructions on the att site. I also ran the 'repair' function off the Office CD and did the Office diagnostics.

Any suggestions?

Answer:Solved: Outlook 2007 wont send/receive - error message "operation failed"

Can you give us the exact message.
Are you saying you did a clean install where you formatted and partitioned the drive?

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This problem started out on one of the machines in my office, now it's happening on several of them.

Machine config:
- Outlook 2007
- POP account
- antivirus regularly running/updating/scanning

- User is running outlook like normal, then all the sudden Outlook gets stuck "Preparing to send / receive". Clicking the Send/Receive button does nothing, and it just sits there forever, apparently never actually making contact with the servers or doing anything at all.

My fix:
- I have to close down Outlook, but that's not enough.
- Open task manager, even though Outlook is closed, there is still an instance of it running on the machine.
- Manually close that extra instance, restart Outlook.

Then all the sudden it works, it sends and receives just fine. I thought the first user may have had a virus, but I've scanned ALL the machines in our office with Symantec Antivirus and nothing came up.

Also, this doesn't appear to ever happen on the two machines in the office who are running IMAP accounts.

Any help would be GREATLY appreciated!

Answer:Solved: Outlook 2007 stuck "preparing to send / receive". Requires manual task end.

nobody has any ideas? Should I include more details, like machine stats or something?

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When starting a new message, the "TO" button does not bring up the address book.

Answer:Solved: Outlook 2003 "TO" button in new message doesn't show address book

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Am running windows vista home premium with office 2007 professional installed.

About a month or two ago, I've noticed that whenever I close outlook, i get an error message:

"outlook has stopped working"

Everything seems to work fine otherwise, but this is a little annoying and I'm wondering if there's any way to either fix the problem or turn the error warning off.


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These problems developed recently:
When try to empty deleted items folder, I get a message that outlook.pst is in use by another application. Close any application that is using this file and try again. Well, there is no other application using that file. Apparently, there is one email in the deleted items folder that is plugging up the folder. I can open the deleted items folder, right click on emails in there and delete them, but one email, which had an attachment from a web site does not respond. Right clicking on that email won't even bring up a menu.
The other error message I get is if I go to inbox or tasks and use find to search for a word, I get a message " The message interface has returned an unknown error. If the problem persists, restart Outlook." Restarting Outlook doesn't help. The things I have tried without success are 1) removed & reinstalled Outlook, 2) ran search & repair,3) ran scanpst.exe against outlook.pst, and 4) tried to empty and find in safe mode.

Answer:Solved: Outlook 2003 errors- can't empty deleted items folder & "find" wont respond

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For some reason, the "from" disappeared in my Outlook 2003. I have right clicked on the subject line and it shows "from" is checked. I have also gone to View and Arrange by: from, it still doesn't show. Any ideas?

Answer:Solved: I lost the "From" in Outlook 2003

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Hi This is my first post so excuse me if it's not right.

I run Windows Vista Home Edition SP1 and MS Office 2003.

In Outlook 2003 I categorise my received emails in personal folders. I need to create a general view where I can view all my emails just as if they were still in my Inbox. I want to be able to sort the mails by sender as I'm looking for a specific mail. I'm sure I've seen a default "View all" view before but can't find it now.

Any advice on how to view all of my emails short of taking them all out of the personal folders again? Help!

Answer:Solved: How can you "view all" in Outlook 2003

Hi Yettiman, and welcome to TSG.

If this is just a temporary need, you could do an advanced search. Select Advanced Search and then put checks in the boxes of the folders you want to list (They have to be in the same PST file) and leave the search criteria blank. The results will include all of the messages in all of the selected folders. You can then sort by clicking the column heading in the results.

EDIT: Yes, you picked the right forum on this site and you provided all of the needed information in your first post.

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I have the same problem in both applications (outlook XP/2003 beta).
I have two E-mail accounts.

1. is an exchange account (current set as default)
2. a private email account
when I send internal mails (in the office) outlook use the exchange I set (that is OK!).
but when I will send an external email (for example to [email protected] )
Outlook use also the exchange server to send the email and I get an error message.
The only possibility to send external mails is for me to set the email account by hand for every
outgoing mail.

The proble doesn't exist with outlook 2000.
Outlook 2000 automatically use the second email account when it see that the mail must
be send to an extrenal account.

How can I set Outlook XP / Outlook 2003 beta to do the same as Outlook 2000?


Answer:(Solved) Outlook XP / Outlook 2003 beta problems...with Exchange 2003

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Wondered if anyone can help.

I have been running Outlook 2007 on an Exchange 2003 Server for about a year at home and at work.

Home and Work setup matches
SBS 2003 Exchange 2003
Client - Windows Vista Ultimate and Office 2007 Ultimate.

The problem is as follows

At home Outlook opens and after a few seconds crashing with a Not Responding error then I have to force it to close.
Will not open in safe mode

Work does the same thing

This has only started in the last week or so.

All machines are running all updates and service packs.

I have deleted the profiles and recreated but when creating a new profile it crashes when checking names.

If I setup as a pop3 client it works fines.

If I use Outlook 2003 it works fine.

Please can anyone help

Thanks in advance


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I would like to get my word to integrate with my outlook. I am running server 2003 with outlook 2007. When I click on letters and mailings in word I get the address book. When I click the address book it says ms exchange and then it says ms exchange is unavailable. Retry or work offline. I would just like to be able to insert contact into my envelopes and labels. My outlook is set up with contacts not a global mail list. Any ideas? This should be simple but it seems that nothing with microsoft ever is.
PS It now will show the global address list and it used to have the contacts listed at the bottom and I could click contacts and then use them. I have global address all contacts etc but not outlook - contacts

Answer:Word 2003 and Outlook 2007 with exchange


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I recently migrated a customer from XP and Office 2000 to Vista and Office 2007. In the previous configuration, some users used Outlook 2000 configured with both Exchange and POP3 and it worked.

They now have SBS 2003 (which includes Exchange 2003) and 7 Vista desktops with Office 2007. All 7 users use the Exchange server email storage and internal mail. 4 users also have POP3 accounts for external (internet) email. The customer does not have its own domain. I set them all up with Exchange accounts. I setup the users with POP3 accounts with the POP3 connector in Outlook 2007; the mail from the POP3 accounts is downloaded to Outlook 2007 and stored on the Exchange server (no users have .pst files). I set Exchange server as the default account in Outlook for all users.

This setup worked with Outlook 2000—Outlook 2000 would correctly deliver internal and external email. However, this new setup is having problems. When a user with POP3 sends an email, it actually goes through the Exchange server which sends it out externally. It should be sending it from the user's desktop (from POP3) and not going through Exchange.
When a POP3 user forwards an email with attachments to a user without POP3, the message is returned as junk mail.

Users with both Exchange and POP3 want to be able to send an email that has both internal and external addresses; the external email should be delivered from their desktops via their POP3 while the internal email should be routed via Exchange. How... Read more

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Hello everyone, I have been searching for our exchange server 2003 cd, which contains a file/program called "galmod32." The galmod32 utility is used to make edits/changes to your Global Address List in microsoft outlook.

I haven been doing some searching on the net, to see if I can find a suitable website where I can d-load this file, havent been able to locate it, does anyone know where I can d-load this file???

Thank you very much for your assistance

Answer:Solved: NEED a file/program called "galmod32". on exchange 2003??

This isn't on the Exchange 2003 CD and since the only place I see it documented is a paid for CD I don't think you will find a d-load place either.

You need to buy the Windows 2000 resource kit the file is located in the -

EXRESKIT\TOOLS\CLIENT\GALMOD32 directory. I don't see any notification if this works with Exchange 2003 or not.

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We have a lot of performance issues with our 2003 Exchange servers. Most of the performance problems seem to stem from too many clients having Outlook 2007 installed on their computer. This is what Microsoft says.

I'm guessing based on what Microsoft says, there isn't too much you can do to improve the performance without upgrading to Exchange 2007 or moving clients back to Outlook 2003?

We are seeing what they explain. Too many RPC connections for Exchange 2003 to handle.

According to our Exchange Engineer, we are not seeing disk, network, CPU, or memory performance issues. Only seeing excessive RPC connections on the Exchange server.

I've also heard them blame it on large mailbox capacity as well and that Microsoft recommends no more than 200mb per mailbox. From what I read, size isn't usually the performance issue, but rather the number of items stored in your Inbox, Sent Items, etc.

Also, I came from an enviornment where we had about 200,000 mailboxes all on Exchange 2003 and some mailbox sizes were over 10GB, but we never had the type of performance issues we have at the company I am at now.

I know our Information Stores are located in our SAN. So, what else could be impacting performance or is it just because we have many clients with Outlook 2007 connected to Exchange 2003?

Answer:Performance Issue when using Outlook 2007 on Exchange 2003

What are the actual specs of the exchange server? How are you connected to the SAN?

Before migrating to 2010 we had our hosted environment in 2003 with no issues. More then 500 of the 1000 clients were 2007 or newer outlook clients and we had no problems with performance.

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Dear Expert,

We have configured and enable in Exchange 2007 under (Organization Configuration --> Hub Transport --> Transport Rules)
1) Junk Email 01 with Priority 0
- when the Subject field or the body of the message contains specific words
Apply rule to messages
when the Subject field or the body of the message contains
set the spam confidence level to 0

2) Junk Email with Priority 1
- when the Subject field or the body of the message contains specific words
Apply rule to messages
when the Subject field or the body of the message contains
set the spam confidence level to 0

The problem is the user still get the email and notification from our internal Lotus Notes system that we developed system like Leave, Claim to 'Junk E-Mail' folder in Outlook 2003.
example 1,

body of the message contains
[System Message: Please click the following link for new Message]

example 2,
Subject: Service Report - Month of August07

body of the message contains:
Total no of 'closed' support services recorded for the month of August = 42
Average day spent on one issue = estimated 4 days.

Please click on the link below for detail ... 2007?OpenPage


- No of service... Read more

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One member of my domain is running Windows Vista Business with Outlook 2007 Service pack one. (this user was kind of a test pilot for Vista as a whole and we have had a number of problems that I will not go into here).

As of this morning the problem is that legitimate e-mails from people on the GAL are being forwarded to the junk mail folder. Outlook 2007 won't allow me to add them to the safe senders or domain list because "This person is on the GAL and can't be added to the safe list". Some messages go through, and some don't. I have reviewed the messages for content and can't find anything that the outlook filter wouldn't like. I have double checked the users rules and there isn't anything that seems like it could cause the problem.

I have tried various settings for the level of spam filter with no effect. Everyone eles on the small network is running XP Pro SP2, with Outlook 2007, and don't seem to be having any issues.

Thanks in advance!

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Received an email from a friend with an attachment....but I got the above message instead. How can I turn off this facility???

OR... how can I get the attachment ??


Answer:"Outlook blocked access to attachment"

Version of Outlook?

If its Outlook 2002 (Outlook XP) then this link may help

If its actually Outlook Express, its easier.
Post back for the info.

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Does anyone know where I can get a tutorial on some of the basic features and options and how to use them.

Any help would be appreciated.



Answer:In need of a "How To Use Outlook Exchange" for our employees

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User needs to be able to send from anothers mail box. Through Exchange we give user "Send As" role in on the Permissions tab. To set up on the user (XP) do we just do Tools>Options>Mail Setup>Email Accounts>View or Change>Change>More Settings>Advanced>Open These Additional Mailboxes>Add ?
Then habe the user open that mailbox via Outlook and send ? What is the difference between The user role and the send as role ? Thanks

Answer:"Send As" Exchange 5.5 and Outlook XP

Ok, there was some latency on the servers. Just had to the from field for the outgoing emails

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A month ago I downloaded Excel 2007's Trial Version...all OK. I previously had Excel 2003 installed. I purchased an upgrade of Excel 2007, placed the disk in the C drive and followed the installation instructions. (I should have used the conversion route, but I didn't.) It appeared the upgrade installation was successful, but the "Trial Version" notation still appears on the top line of the screen. I then went the conversion route, entered the Product Key again, and received the message something like "Product Key already used." How do I make the Product Key work...or how do I obtain a new Product Key? What to do, please? Thanks. Kiki2

Answer:Solved: Converting from Excel 2007's "Trial Version"

Have you tried to uninstall the trial version of Excel and then just install the upgrade copy you have?

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Dear ExpertsI tried to export AutoComplete Contacts from an old PC that has windows XP / Outlook 2007to a new PC that has windows 7 / outlook 2010, but it seems I couldn't get it work.I followed instructions in the links below new PC Outlook 2010 profile name is : Test not OutlookOn new PC Outlook 2010 Data file name is : outlook.pstlocation for this data file isC:\Users\%username%\Appdata\Local\Microsoft\OutlookName of the autocomplete file on old PC is Outlook.NK2On the new PC I renamed it to Test.NK2 to match the Outlook 2010 profile name.I located it in this path :C:\Users\%username%\Appdata\Roaming\Microsoft\OutlookI don't what I am missing ??On the new computer why does the path for the outlook 2010 profile is different from the path of Test.NK2 ??Thanks

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Hello - strange problem one of our users is having - when she picks up a draft email (she has previously prepared) then sends it, the email is recieved with the draft date, instead of the sending date. This means that the recipient cant see the new message (they will find it in listed as being recieved on the "draft" date). I have been unable to duplicate this error! Has anyone heard of this happening?
(Outlook 2007/Exchange 2007)
Any help very welcome!

Jon Morris
C&IT Services
Edinburgh Napier University

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I have a user who gets insufficient resources errors at random times during the day.

browsing to her network drives, causes this error. The drive is not displayed.
Printing causes this error. The document does not print
She basically, can't do anything.
The system has 2gb of memory, not a ton, but taskmgr shows there is lots of room there, CPU usage also isn't high.
Programs usually running are
Autocad 2008
Outlook 2007
and random programs.
pdf documents in Acrobat Pro
Internet Explorer 8

I close out Outlook 2007, and the error goes away, she is able to print and continue as normal.
I open Outlook 2007 back up, and she is running fine for a while.

I remember older versions of Office creating a memory leak, which was addressed in patches and service packs, but I didn't think a memory leak issue existed in 2007.
Anyone else seen this kind of behaviour, and if so, solutions?
Spyware, malware, virus free. No google toolbars or yahoo toolbars present.

Answer:Outlook 2007 causing "Insufficient system resources" error

What are the settings for the Swap file?

Can you post the complete error message as it appears on the screen?

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I just completed some Windows Updates, and since that time, Outlook 2007 is not working properly. I can no longer receive email from my gmail account. I looked in the Account Settings and noticed that the "Account Type" pull-down menu is grayed out. Any ideas on how to fix this???

Answer:Outlook 2007 - "account type" grayed out after Windows Update

Nevermind - I just deleted the accounts and started fresh. That seems to have worked.

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Please help. I have seen a few post about this error but nothing I have tried has helped.

Each time I open outlook a balloon pops up my task bar with the following message:

Microsoft Office Outlook
A data file did not close properly the last time it was used and is being
checked for problems. Performance might be affected while the check is in

Then the message quickly dissapears before you can even read it properly and outlook closes automatically.

Answer:"A data file did not close properly" when Outlook 2007 is opened

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Happening to a certain user, Outlook keeps forcing the user to "download" before opening the actual email and this only happens when the email has attachments. It does not download or open the attachments though. I made sure the Trust Settings are set to prompt before downloading anything.

Answer:Why does Outlook 2007 "download" before opening emails w/ attachments?

and what kind of email setup is this on?

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Working on a fresh installation of Win7 Ultimate and Office 2007 Ultimate.

Got Outlook installed and setup with my mail accounts (this is the first time I'm using Outlook - moved from Thunderbird) and it synced with my phone and all seemed to be right with the world.

Then I tried to send an email message. It gives me the error: "the operation failed. an object cannot be found." and the message goes to the "Outlook" folder in the Personal Folders (even though I told it to send sent mail to another folder).

This is an GMail IMAP account in Outlook 2007. I've been googling and it might have something to do with Offline Address Books, but the instructions for rebuilding them are to open Exchange Service Manager or something like that... I don't have that.

Can someone help me out on this issue? If I can't send mail, obviously that's a killer, but I'd really like to use Outlook because I have a WinMo phone and need to sync the calendar and tasks and so on.


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Hello there,

Outlook 2007 Imap account can't get the new items synced in to its "Inbox" folder. Other imap folders are up to date. The problem is only with Inbox.

The newly arrived items on webmail's inbox are not appeared in my outlook's inbox. When I move it to any other folder on webmail, then it reflects in outlook. (I mean its only outlook's inbox that stopped syncing, while all other subscribed folders do)

The 'updating cached messages' task shows the count as per webmail's inbox count, but it wont actually update all of them. For eg, there are 1500 items in webmail's inbox & outlook's inbox has got just 1000, the task while running shows as 'updating cached messages x/1500' and once the count reaches 1000/1500, it ends.

When an item is deleted from outlook's inbox, it reflects on webmail & similarly when deleted on webmail, its deleted on outlook's inbox as well. The only thing is outlook inbox, which no longer receives new mail.

Have spent ample of time to identify the issue but no luck yet. There are 100+ systems in the network with same setup and this issue is observed in about 8-10 pcs as of now. When the account is reconfigured there is no issue. So the problem is linked to outlook profile or pst which we couldnt figure out & find a fix.

System Spec:
XP SP3 on core2duo with 4GB of Ram, Office 2007 Standard, Symantec Endpoint Protection.

Have anybody experienced this?
Appreciate your help!!


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When testing the account settings in Outlook, a pop up window keeps on alerting me to "Enter the Network Password". Cox technical personnel was not able to assist me solve the problem; even though, I have a Cox e-Mail account.

My system is Windows 7; and,
my e-Mail is MS Office 2007

Does anyone know how to get past this problem? Otherwise, I am unable to synchronize my e-Mail.

Thank you,

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I installed a MSI MS-3871 WLAN 802.11b/g/n 1T1R+BT2.1 EDR Combo Slim Module on my Intel DX58SO running Win 7 Pro x64 and MS Office Pro 2007.

Desktop Boards — Wireless LAN (WiFi) and Bluetooth* module

The software/drivers for the module added Bluetooth features to the Office 2007 applications.

Every time I reply to an email for the first time, I get the following pop-up error box:

Custom UI Runtime Error in Send to Bluetooth

Error found in Custom UI XML of "Send to Bluetooth":
Line: 1
Column: 143
Error Code 0x8000405
Failed to find Office control by ID
ID: FileSendMenu

Two buttons: OK & OK to All

I can disable the pop-up error box by unchecking "Show add-in user interface errors" under "In all Microsoft Office Programs:" in Tools/Options/"Other" Tab/"Advanced Options..." button.

I'd like to know if there is a solution for this issue other than turning off the notification of the add-in user interface error?

How do I troubleshoot this issue?

I have the latest drivers installed. The drivers for the Bluetooth side of the module are from Motorola and the drivers for the WLAN 802.11bgn side of the module are from Ralink.

Bluetooth Devices:

Bluetooth 2.1+EDR USB Device

Driver Provider: Motorola, Inc., Driver Date: 22-Nov-10, Driver Version:

Network adapters:

802.11bgn 1T1R Wireless Adapter

Driver Provider: Ralink, Driver Date: 27-Jul-10, Driver ... Read more

Answer:Office 2007 Outlook "Send to Bluetooth" Error

This issue is resolve for now. The problem is a Bluetooth driver that causes issues with MS Office as well. See the link below for more details:

Word 2007 Copy and Paste Issue

In addition to disabling the "Show Add-In user interface errors" option as described in post 1, you can disable the "Send to Bluetooth" feature under Tools/Trust Center/Add-Ins/Manage: COM Add-ins (drop down menu and click "Go")/uncheck "Send to Bluetooth."

With Win 7, you need to right click the application exe file, select "Properties"/Compatibility and check the box to run the program as an administrator to be able to uncheck the "Send to Bluetooth" options in all the Office applications.


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Not sure how this happened all of a sudden, ... but here's the situation:

Using Windows Vista & Outlook 2007.

Built new machine about a month ago.
Installed Vista and Outlook 2003.
Then, upgraded to Outlook 2007 about 2 weeks ago.
Everything was working fine until yesterday.
Now, my CPU usage has been spiking a lot, and the system tray shows that Outlook is constantly "synchronizing folders."

I turned-off the RSS feed, and I am not connecting with an Exchange server (only POP3).

Any Ideas?

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I have Windows XP and am using Office 2007. A week ago my Outlook calendar started showing the wrong date. Today is showing as 11/13/09 and it's 11/19/09. My inbox is grouping my email in "Next week" (It should list it as "today"). All todays outgoing email is dated 11/13/09 on the receiver's end (so my clients don't think they've received it because their email program is filing it under 11/13/09. All incoming email has the right date on it. My sent file has the wrong date. This is bizarre! Please somebody help me.....

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I often receive emails from my Pet Lover community that have images embedded in the body. I have a special email folder on my desktop into which I used to be able to download the pictures by selecting "view in browser" from my Outlook 2007 menu bar. Google Chrome would display all the images and I would download from there.

All of a sudden, when I select that command, all I get is text. It's almost as if I am looking at the source. I've uploaded a .doc file with the screen shot of what I get from that command.

Any help would be greatly appreciated. I know I could copy each and paste into Paint, then crop, save, etc., etc.. I simply don't have the time for all the extra steps.


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Not sure how this happened all of a sudden, ... but here's the situation:

Using Windows Vista & Outlook 2007.

Built new machine about a month ago.
Installed Vista and Outlook 2003.
Then, upgraded to Outlook 2007 about 2 weeks ago.
Everything was working fine until yesterday.
Now, my CPU usage has been spiking a lot, and the system tray shows that Outlook is constantly "synchronizing folders."

I turned-off the RSS feed, and I am not connecting with an Exchange server (only POP3).

Any Ideas?
Is this a Vista problem? ... Outlook?

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Have just upgraded to Outlook 2007. I am getting this message constantly that says ...

"Upgrading Multicolored For Follow-Up Flags to Color Categories..."

What is this? How do we stopped it?


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Hi I run Windows Vista Home Premium and Outlook 2007. I've set up POP3 access for Gmail and to download mail from (an Australian ISP). Initial setup was fine and I can send test messages to myself.

Recently I've had trouble sending (but not receiving) email via Outlook. The following error message is shown:

Sending' reported error (0x80042109) : 'Outlook cannot connect to your outgoing (SMTP) email server. If you continue to receive this message, contact your server administrator or Internet Service Provider (ISP).

This message occurs for both my email accounts.

If I reboot the computer, then sometimes the mail will be sent successfully. I've checked the "account settings" on Outlook- and they are exactly as those given by my ISP/Gmail. But when I click on "test account settings", the test message can't be sent.

What's going on?!

Answer:Outlook 2007 "Sending reported error"- can receive mail but can't send!!


Refer to the earlier query in this section dated 10th April under heading " OE suddenly asking for Logon Password" which shows possible ways of overcoming this . I reckon it's server problem as I had it re-occur a couple of days ago . My Mail is Btinternet which started rejecting my outward messages. I know that BT uses Yahoo so Isubstituted "" for "" ( OE/Tools/Accounts/Properties/Servers) and it immediately started working . So whatever the ISP says it IS their fault and somehow their systems start rejecting things for no valid reason .

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Hi everybody,

I have a problem and was wondering if any of you experts would be able to help me please?

I'm using Outlook 2007 at work and each day when I log in I have two problems:

1. "Press CTRL+ENTER to send messages" under tools\options\email options\advanced email options is unchecked (even though I've checked it myself the day before)


2. When I click on calendar, somebody elses calendar opens and the check to show 'My Calendar' has been removed.

These aren't deal breakers but they annoy me every day!!

Can anybody help me please? :cry

Answer:"Press CTRL+ENTER to send messages" unchecks every day on Outlook 2007

are you linked to a network server at work

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Hi -

Hoping you can help me. I need to set up an Outlook 2007 rule for marking all incoming mail as read, but it must reside on the exchange server.

The issue is that we need to ensure that all files that are incoming to this particular mailbox are marked as read to prevent them from repeatedly ftp'ing a file to an application server. This is an unmanned mailbox. I've read several forums that say the "Mark as Read" rule can only be set up client side.

Anyone know if that is correct? Or... have any suggestions?

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Outlook 2007 "Enter Network Password prompt" and wont retrieve emails. I have already deleted and reset the account & have changed ISP email password so we know it's the right PW, sort of at a loss right now. Any help greatly appreciated TY in advance.

Answer:Outlook 2007 "Enter Network Password prompt" and wont retrieve emails

Removing and setting the account back up was the right move. Some people swore a reboot was needed after this was done.

Just to be 100% on the password, try going to a web service like and see if you can retrieve your email. At least then you're sure the email and password are working just to eliminate the obvious.

I also read that if your mail servers settings are "" for example, remove the mail.

Are you accessing the mail from multiple devices? That can cause an issue.

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I belong to a large group that I send out emails to occasionally. Outlook 2007 on my Vista computer will not let me send to the whole group in one email. I have to split it into about 6 different emails to get it to go. When I was using Outlook 2000 on XP I did not have to do this. What setting can I use to force Outlook 2007 to accept all the addresses I want to enter so I just have to send my newsletter one time?

In a related question...Outlook 2007 will also hang up and not send the email to my group IF there is one email some where in the group that it does not like.
1) is there a way to force the email to go even if there is one bad address in the group and just bounce back an error message on the problem email?

2) Is there a way to make it tell me which email it has a problem with so I can manually remove it? Outlook Express will at least kick back a helpful error message and tell me what email address is causing a problem so I can just remove that name to make the email go to the rest of the people.

Thank you,

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I'm trying to determine if there is a way to reset Outlook 2007 to a state where it has effectively never-EVER-not-even-ONCE been opened. The /firstrun switch is not sufficient. Removal of profiles from the mail applet in control doesn't actually make it like it's never been run either.

This is a domain environment and, when clicked the very first time, Outlook displays "Configuring Outlook Accounts" and then automatically jumps from there to requesting the user's full name and initials. No requests for settings, no "welcome", none of that.

I need Outlook to be in that state once again without having to completely re-install the OS and everything else from scratch just so Outlook has never actually been clicked on.

Is this possible? Any help is much appreciated....

Answer:TOTAL Outlook 2007 reset to "never been clicked"

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Hey all,

The basic problem I'm having is that Outlook 2007 is insisting on having two "default" PST files. It doesn't matter which PST files they are, but it insists on two of them--which results in two email inboxes, two calendars, etc. It's annoying and confusing. I've driven myself crazy looking for a fix, but nothing seems to help--I only ever manage to make things worse by screwing with accounts, files, etc. I've re-installed Office, I've tried deleting one of the files, I've tried re-creating my "mail" account with the same email address. If I add a new PST file, I can make it a default, but it just replaces one of the others--and then I'm still dealing with two total. For once, Google doesn't turn up anything--I can't find anyone who's had this same problem. The OS is Windows 7, 32-bit. The problem started when the PST file got moved around when I was switching out my office's old shared drive for a new one, if that's relevant.

I'd greatly, greatly appreciate any help. Thanks a ton in advance. Let me know if there's any information I should've given that I haven't. I can provide screen shots if that'd help anyone help me.

Answer:Outlook 2007 insists on two "default" PST files

Rename one of the .pst files. Now when you go back in delete whichever one you don't want. Alternatively, create a new Profile and give it a shot.

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Strange that Outlook 2003 used to be able to search for and find a dollar sign. My folders are indexed correctly so that's not the issue. But Outlook 2007 just isn't able to search for this type of character it seems. However if you have found a way to do it, let me know I would appreciate it as I often need to do this type iof search.

Anyone else ever had this problem and had any luck figuring it out?

Answer:How to search for a Dollar Sign ("$") -Outlook 2007

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Been searching for this one for a bit. Found loads on Blank Reading Pane however this is slightly different.

Have a home user who some messages are not displaying in the reading pane. These are mainly from Facebook and some various ones from their work colleagues.

When choosing reply message is also blank however selecting Office Button > Editor Options > Display > Hidden Text (checked) the message content appears.

Why then is the message content not visible in the main preview pane? These are just the simple message notifications such as from facebook.

Looked at fonts / mail format (tried all variences) to no avail.

Any help appreciated.


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I keep getting the "Enter Network Password" dialogue box when I try to send/recieive email in Outlook 2007. I have tried repairing the install, resinstalling, deleting and re setting up the user avvount and the registry edit from the link below.

Also, I have setup a remote desktop connection and it won't save the login password for he RDC. I was wondering if maybe these two problems were interreated.

The errore message says the following:
Authentication error has occured (code 0x507)
Remote Computer <IP Addr>

Then it loads the remote PC and I have to type in the password.

Answer:"Enter Network Password" Outlook 2007

is this your own outlook account or a works account!?

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When viewing the list of received messages, I see the date and subject collums; but not the "From" collum. The field chooser option opens; but, when I click on "From", everything in there is grayed out and I cannot add the From field.

Answer:Outlook 2007 Doesn't show the "From" field.

I finally figured it out. The "Field Chooser" item in the manus is misleading. It has nothing to do at all with changing the view of the fields columns.

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When I get an email (such as a note from this forum to reply to a topic), sometimes I click and it is immediate (opens up a window or new tab and goes right there). Sometimes, I could click the same link in the same email and it could take nearly 30 seconds to pop up. What gives>?

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New Dell 530 computer, new Office Pro package installed by Dell. Everything works pretty smoothly so far, but every time I open Outlook (not Outlook Express), I get a message "A data file did not close properly the last time it was used and is being checked for problems. Performance might be affected while the check is in progress." I can still check email, appointments, etc, but it works in the background and sometimes interferes with the keyboard or mouse. And if the program is open long enough, it reports a message "data file check complete." It's not a huge issue but is very annoying. Any ideas?

Answer:2007 Outlook "data file" message

Hello Judy. Here is an article that explains the error message and provides a resolution to prevent it from occurring again.

Hope that helps.

-- Goku

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I recently upgraded to Office 2007 from Office 2003 and lost the ability to have the next email item opened after deleting or moving an item. I have enabled this feature (Tools -> Options -> Email Options), but there is no change. Both the "open the previous item" and "open the next item" features produce the same results (i.e. "return to the inbox"). Help??

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We have a user who is trying to save an Outlook email (as a .msg), but when she tries to save, she gets the following error: "There is not enough free memory to run this program. Quit one or more programs, and then try again." Outlook is the only program she is running.

Note: The email she is having a problem saving was sent by a user outside our organization. When I had her try to save an email that I sent her from within our organization, it worked. It could it be that the sender used a different version of Outlook when creating their message...could that cause this error?


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Hi all, first post here (great site)

Looking for help with the following problem:

Having a problem with some blank email's within Microsoft Outlook 2007 using exchange 2007, Within some of these messages, I can see the source and attachments with no problems. The messages can also be viewed within Outlook Web Access.

I have re-created the local outlook profile, switched to cached exchange mode, and have even re-installed outlook, and still having same problem. Have also tried disabling the local anti-virus on the machine (mcfee)

The messages can come from any place, either internal, or external to the company.

Any suggestions??? Thanks in advance. Jeremy

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WinXP Pro SP3 - Office 2007 - the owner of this PC uses both Outlook Express (OE) and Outlook for email. Why? Who knows. OE is working fine, but all incoming mail messages in Outlook are listed twice in the Inbox. Outgoing messages are sent just fine. I've never been a fan of Outlook (or OE for that matter) as it seems to be cumbersome and problematic (IMO rolleyes ). Anyway - I haven't had much success Googling this problem; I can't quite come up with the right set of serch terms.... so - why the heck are all incoming messages listed twice in the Outlook Inbox??? And how do I get it back to single listings?


Answer:Outlook 2007 - incoming emails are "doubled"

Googling 'duplicate messages in outlook' throws up quite a lot of results, though whether any will actually be of any use is ????????????

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URLs embedded in received messages in Outlook 2007 give the error "The system cannot find the file specified". If I cut and paste the URL into a browser, it works fine. The URL is apparently not being passed to the default browser (IceDragon). I tried making Opera the default browser, but that didn't help.

OS = Win7
Machine = Lenovo T510 with 4GB RAM

Any suggestions will be appreciated.

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How do I stop Outlook 2003 from restricting FF42 "email Link"?

Had to re-install Outlook 2003 and now when I,m on the Web, when I select FILE> EMAIL LINK, there is no pop-up allowing me to select an email address in Outlook 2003 to send it to.

Must be hidden somewhere, looked for ?? to no avail.

Answer:How do I stop Outlook 2003 from restricting FF42 "email Link"?

Open FF Options (Menu > Tools > Options).
Select Applications in the left side navigation pane.
Scroll Content Type (right pane) down to "mailto" (without " ").
Click the down arrow to expand the drop box.
Select "Always ask" from the drop list.
CLOSE the Options tab.
Menu > File > Email Link... should enable the dialog box you are looking for.


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Our office uses an exchange server that has no configured organizational forms library configured. Whenever any of our client machines selects "choose form", outlook will automatically try to open the Organizational Forms Library and repond with the error: "Form load failed. You don't have apporpriate permission to perform this operation", after which a drop down box will allow the user to switch to a different folder and find the forms to choose, relegating this to a nuisance. In any case, I'm looking for a way to change the default locatoin to look for "choose form" so this error message won't appear every time. Perhaps it's something blatantly obvious, but I haven't found it yet.

Thanks in advance.

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hey guys, im using outlook 2003 and ive installed and uninstalled this 1000 times trying to get it to work. Whenever i click on outlook, it doesn't even give me a chance to set anything up, it just gives me the error message "Unable to open default email folders. The file C:\users\..\appdata\local\microsoft\outlook\outlook.ost is not an offline folder." This is getting extremely annoying...any suggestions?

Answer:Outlook 2003 - "Unable to open default email folders"

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I would like to have the people on my distribution list see only the name of the distribution list in the "To:" field of the e-mail I've sent, rather than the names of all 25 members in the dist list. I'm aware of using the BCC method, but am wondering if there is a better way.

Answer:Show ONLY Dist. List name in "To:" Field, Outlook 2003

I think this is only possible if you are using a MS Exchange Server distribution list that was set up as 'Hide Distribution List Membership'.

I don't think you can do it with your local distribution list.

However, there are some clever people in TSG so .....


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Just wondering if there is a way to remove the automatic phone number formatting in Outlook 2003's contacts?

instead of its auto (xx) xxxx-xxxx when I enter in a mobile number I'd like it just as xxxxxxxxxx with NO formatting at all.

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Outlook 2003sp2 with Exchange 2003sp2.

When I try to "Send on Behalf" an email in mailbox that I have the appropriate delegated permissions where the email was saved in the Drafts folder my credentials are in the "From" field once the recipient receives the message. Even though I add the mailbox owner's name in the "From" field before sending.

Any ideas? This only happens when a message is stored in the Drafts folder. And to the best of my knowledge I used to be able to send from Drafts without issue.

Thanks for the assistance.

Answer:Outlook 2003 - "Send on Behalf" from Drafts folder

Did you try changing the from field to represent the mailbox you are trying to send on behalf of. Also on the Exchange server they can give you implicit rights which will make it not say sent on behalf of.

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I'm running Outlook 2003 on XP

Today I changed my verizon password, so went in and changed the POP3 password in my Outlook.

Now I get the "Enter Network Password" box. I click the save password box and ok, but it keeps popping up repeatedly. The password and user namer Are correct.

I can send emails. I can't receive them.

I have tried to add another profile. I have also gone to microsoft and tried to troubleshoot. I can not open my Outlook in safe mode.

I have also made sure it was not my firewall or antivirus that was the problem.

My question:

I have the installation CD. Can I do a reinstall? If I can, do I need to uninstall it first? Will all my saved emails be gone?


Answer:MS Outlook 2003 "Enter Network Password" box popping up

check the smtp in your account,I have this problem,too.If you can't receve the mails then your smtp is not right.Checkthe manual from your ISP.

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Hello all fairly new to this page so would gladly apreciate some advice on trying to get past a niggly error message which is recuring despite carrying out Microsofts Solutions.
Any feedback will be a bonus as this fault is randomly popping up and is incredibly annoying doesnt seem to happen at specific times say when creating a task as microsoft document .
We are recieving a "Could not complete the operation. One or more parameter values are not valid".
For which i have tried a number of differing solutions via microsoft including creating new mail profile, renaming outlook data files, .ost and .pst repairer tool, outlook check and repair facilty as well as removing live meeting which can aparently cause a conflict. We are using Office 2003 SP1 and this is a networked PC gettin mail from Exchange 2003 server. An isolated incident here but still very annoying as other computers run fine using same hardware and OS ) Thanks Again Have fun all
(Work to live dont Live to work)

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In Outlook 2003, when I forward an appointment for someone to drag into their outlook calendar, it shows up as a "note" even though when I forward it, it is a calendar item.

Does anyone know why this is happening and how I can fix it?


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Hello -

Using Windows XP Pro with all the available patches and SRs fyi.

I've had this sending phantom messages problem for several months and finally decided to do something about it today I'm posting my case here in the hopes that it might help you fix this issue with Outlook 2003 (and/or possibly other versions of Outlook as well).

In addition to the phantom message issue, I was having an issue where messages would hang around in the Outbox and not be sent even after restarting Outlook 2003, and sometimes even after rebooting. That was causing some real problems, particularly when I wouldn't notice messages were hanging until several hours later lol.

So I started researching both problems at the same time, and just for kicks decided to change the port for outgoing mail (SMTP) to see if it helped with the stuck/hanging messages in the outbox. I set my main email account to use port 465 with SSL. I then sent a test message to myself and watched to see if it got hung up, but it did not. Cool, I thought, that might be one problem solved.

Then, before I received the test message back, I saw two read receipts arrive in the inbox - they were from January of this year! Having read that the "Sending 1 of X messages - when the outbox is empty" issue in Outlook can be related to read receipts I was curious if that problem would go away as well.

Sure enough I sent another test message, and for the first time in months Outlook said "Sending 1 of 1 ... Read more

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Outlook 2003sp2 with Exchange 2003sp2.

When I try to "Send on Behalf" an email in mailbox that I have the appropriate delegated permissions where the email was saved in the Drafts folder my credentials are in the "From" field once the recipient receives the message. Even though I add the mailbox owner's name in the "From" field before sending.

Any ideas? This only happens when a message is stored in the Drafts folder. And to the best of my knowledge I used to be able to send from Drafts without issue.

Thanks for the assistance.

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I would like to be able to suppress the Out of Office message for particular email addresses (like I could on Lotus Notes!), but cannot see a way to do this.

The need is especially useful for newsletters and other non-manned addresses, because the ooo message triggers an auto response from them which triggers another ooo from me.... well you get the picture.

I also have my home emails copied to my work Outlook account, and when I have the ooo message set, it triggers an ooo message to the sender - I may be out of the office, but not necessarily away from home!

Hope someone can help.

Answer:Outlook 2003 "Out of Office" message targeted suppression

Has this problem been solved?

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On our domain environment we use Exchange and Outlook 2003. A user brought up an issue that seems to be affecting me and probably everyone else, now that I look at it.

At random, some users will show //////////////////// lines with "no information". This is completly random, and it does not even cover the whole time span. It's in gaps, while other times it's the whole line. It's random on a per user bassis.

I googled this and it seems to be a big issue yet I have not found any working solution. Has anyone seen this before and been able to fix it?

Answer:Outlook 2003 calendar booking showing "no information"

This has to do with clients not posting free/busy information, i saw it in exchange 2007 with older outlook versions. Take a look at this article

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When utilizing the registry entry to control Transport order on an Outlook 2003 client in a 2003 SBS domain; (i.e. [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\smallbusinessserver\clientsetup]"NoTransportOrder"=dword:00000001 )
it works properly when sending new messages and replying to messages that were originally sent to that specific account. However, when forwarding a message that arrived via the local Exchange server, it DOES NOT follow the transport order as configured in Outlook. This has been confirmed on three different 2003 SBS domains.
The current workaround is a bit "convoluted". I add a column to the view that shows what account the message was received from and give users specific instructions to have them manually change the outgoing account selection at the time of forwarding.

Does anyone know of a mechanism, registry entry, or programmatic method to force the default account to be used under all circumstances?

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Is this possible? I Googled some suggestions, but I wanted to come here because you people have helped me before and not steered me wrong.

I am wondering if....and hoping that....I can retrieve a couple of emails. I deleted them by mistake and, of course, my boss asked me for those in particular! Not any other ones! The ones I mistakenly deleted! MONDAYS!!!

Anyway...I am curious about where the .pst file is that I'm thinking I need. We have a server here at work that we backup our emails to. Is this where any deleted files would go or do they go to the archive.pst file (on my computer) that I've been reading about when I Googled this?

PLEASE HELP ME!! Please tell me I can get them back!


Answer:Recovering "Shift-Deleted" emails in Outlook 2003

I don't actually think there is a way to get back files once they have been shift-deleted, as that bypasses storing them in the deleted items folder (unless you still hold a copy on the mail server that you can re-download).

This site seems to think that the following will work, so it may be worth a try - but I wouldn't hold out too much hope

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My manager's pc is running xp sp2 and outlook 2003 sp2 on a HP compaq dc7100.

When he randomly opens emails (by double clicking on them, not previewing/reading) and tries to print them (either menu/icon/right click), he gets the error "operation failed".

A reset doesn't fix the problem and I'm aware that html pages need to be opened properly before printing, but like I said, he opens them and gets the error.

Does anybody know of a solution/patch or an explanation?
Or is there anything else I should check for?


The emails he gave an example of have rich text, not plain black and white. But there are plenty of rich text emails that do work.

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Alright, this issue stems from a bizarre Outlook 2003 "feature" (bug?). My setup looks something like this:

Personal Folders
+ - Archive
+ - Inbox
+ - Sent Items

Sometimes, instead of dragging an email to "Archive", I accidentally drag it to "Personal Folders". Outlook allows this, strangely, and the email is then stored in the "Personal Folders" folder rather than the one I wanted. But, if I click "Personal Folders" in an effort to view the hidden email, Outlook takes me to the "Outlook today" screen.

I know there is a way to un-hide these emails because I've done it before: my question is how? Googling is difficult because using the words "Personal Folders" results in a bunch of irrelevant hits since the context I'm using it in is different from the normal use of the term.

Thanks for any insights!

Answer:Outlook 2003: Moving emails out of "Personal Folders"?

Use the Folders view.

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Hi All,

I'm using Outlook 2003 on Widows XP. One of my rules includes "Mark As Read" after moving the email to a folder. It does get marked as read, but the tray notification (envelope) still appears. This defeats the purpose for me, and actually makes it harder (I use multiple folders, so I hunt through each to find the new message). What am I missing, or is this a glitch? I just want it to be marked as read, and NOT show the tray icon.

Thanks in advance!

Answer:Outlook 2003 - "Mark As Read" Rule - Tray Enevlope Still Appears

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Hi: I want to add the Notes field to a Category view of appointments.

I managed to get the Notes field showing by using the Field Chooser, and picking Notes from the All Appointment Fields list.

I later removed the Notes column by dragging it off the bar with column names, and now can't get it back again.

I've looked in the Field chooser, but Notes no longer appears in the All Appointments fields list in Field chooser.


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I'm a new member but have gotten a lot of useful info from this forum over the past couple months, thank you! Hopefully someone can help with this issue.

I have a user at my work who is having an issue in Outlook 2003. When she replies to or forwards a message, the spell check is checking the entire document even though she has the "ignore original message text in replies and forwards" option checked. Here's some info on her setup:

Microsoft Windows XP Professional Service Pack 3
Microsoft Office Standard Service Pack 3
Does not have the "prefix" option set
Uses Word as the email editor

I have read in other forums that opting to not use Word as the email editor can cure this issue, but all of our users use Word as their email editor. Also, this issue just appeared out of nowhere a couple days ago. Possibly a windows update?

Please help!

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OUTLOOK 2003: "the requested operation failed" error appears on Internet E-Mail Settings IMAP pop-up?

I have been using & setting up Outlook on 2 identical W7 pro 32 bit pc's for several yr with little or or problems.

My wife & I are moving to a new area and will have new email addresses and haven't been able to get past the above error (pix below). My ISP Charter & they are always making changes to their email program & settings. Also, after months of no W7 updates, I have just started rec'd updates for both PCs.

I'm trying to track this problem down: Am I making an operational error, or is Charter trying to get everyone using their web mail, or is MS slipping something into W7 updates to force customers to W10??
If you guys have any suggestions, etc, please advise as I will be with out an email client on my PC when our move is completed. Please see image below.


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I want to see the Japanese character for "replace" ?m into a dialog box, but I am seeing a simplified Chinese character instead.  The character is showing up as
I type this, but not when I submit it, so you probably do not know what character I mean.  Anyway, the Japanese character shows up in the body of an Outlook 2007 email, but the simplified Chinese character shows up on the subject line of the same email. 
Do you know what might be behind this and how to fix it?  Thanks.

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I have an IBM T43 Centrino Laptop with 1.6 GHZ CPU, 512MB RAM, 60GB HD, 128MB on board video, with DVD/CDRW +-, running MS Windows XP Pro and MS Office 2003

I have followed all of the pre-posting scans and instructions....and will attach my hijack, panda, and bitdefender scan logs...

My problems just recently occured - in summary, my MS Office applications began to slow significantly - especially MS Outlook. It would be ok for about 30 seconds, and then the error message "not responding" would appear in the very top of the Window title would remain this way for a minute or two and then allow me to work, check email, change folders, etc for about another 30 seconds and then back to the "not responding". I did a detect and repair in the help drop down menu for office application along with scanning my system with adaware, spybot, WebRoot's Spysweeper. Also ran Norton anti-virus and Norton SystemWorks. Excel, Word, and Publisher seemed to be working ok but I still had a problem with Outlook basically freezing every couple of minutes or so. I tried to do a complete detect/repair, reinstall from the MS Office CD ROM but got the following error message:

Error 1406


I've never seen or received this error before and I was unable to proceed.

My computer seems to be working OK after the aformentioned scans that I conducted but I still susp... Read more

Answer:PC slow - primarily MS Office 2003 (Outlook repeatedly shows "not responding" status)

Welcome to MGs!

I doubt your problems with Outlook are related to malware. You do not show any major issues but you should delete the below:

C:\Documents and Settings\Mark Carey\My Documents\XP Wallpapers\KISS\600.exe

Also empty your Junk email folder where Panda detected the following:


Virus:W32/Sober.AH.worm!CME-681 Not disinfected Personal Folders\Junk E-mail\X-IMail-SPAM-Premium hi, ive a new mail address\[File-packed_dataInfo.exe]

I'm going to move this to the Software Forum as I do not think your problem with Outlook (or Office) is a malware issue.

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Hey TSG,


Windows XP SP2 with all updates
MS Office 2003 with all updates
Windows is set up with 3 user profiles - error only occurs on "administrator"

PC appears to be clean: I run SPYBOT and AdAware regularly, and CCleaner and Registry Mechanic occasionally. I use fully updated Trend Micro PC-cillin Virus Protection and firewall.


For no apparent reason, when I open Outlook I get the message "Data file 'Personal Folders' was not closed properly. The file is being checked for problems" .....pause

...and then Outlook closes. (NOTE: any recommended solution that requires Outlook to be open cannot be applied). I have researched the Web forums and one suggestion was that the .pst file is too large. I back up the .pst file every night and last night's file was 352 meg which does not seem to be too big.




PS: I can get e-mail on-line

Answer:Outlook 2003 - Error "Data File 'Personal Folders' was not closed properly"

Well the good news is that your .pst file is not too large... the maximum limit for previous versions of office .pst files was 2 GB... usually corruption occurs before this point though (post 1.5 GB is about the point where it becomes prominent), and with the new office 2003 4TB is the theoretical limit of your PST files.

One thing to try... move the location (into another folder) of your .pst file, so that the association of the outlook and the pst file is broken... see if this allows you to open outlook... if so try to remap to the .pst file in its new location, close outlook and see if the issue has been resolved or if it fails to open again.

If you are able to open outlook (with the pst disconnected) and the previous step has failed try using the import/export function and see if you can import your .pst file from the old (corrupted one) to a new one...

There are utilities out there that are able to check the integrity of .pst files, but right at the moment... it escapes me as to which are the recommended scanners.

Other suggestions are welcome...

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