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Outlook Read Receipt server error

Question: Outlook Read Receipt server error

Our IT guy tightened down our server to only allow registered users to send email through our server. The problem is now whenever I receive a "read reciept" in Outlook from someone, the server gives me this message:

"The message could not be sent because one of the recipients was rejected by the server. Server response: '550 <emailers address> recipient unkonwn (Account (our account #), SMTP server (our server #) Error number 0x800ccc79)"

Thanks for any help.

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Preferred Solution: Outlook Read Receipt server error

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I already know how to create a "read" receipt for sent emails. From my understanding, when you set the function, I will received read receipts for all email that was read. I was wondering if this setting could be set on individual emails instead of all of them. Thanks!

Answer:Read receipt for read emails in Outlook 98

In the compose area of Outlook go to Options and check the box for that email.

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I'm using Outlook 2002. I often send e-mails that I need a read receipt. I know how to turn this option on and off but don't need or want to have it turned on all the time. Is there an EASY way for me to request a read receipt on specific messages only. I think it's a pain to have to drill down through >tools>options>Preferences>e-mail options>tracking just to check read receipt for one message. Then go back through the same procedure to uncheck it. There's got to be a quicker way

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I am using outlook 2003. I have received a message that requested a read receipt that I said yes to sending. It does not seem to be sending it. It doesnt appear in the outbox so I can not delete it but every thirty seconds my computer flashes up that it has an error trying to send something.
I tried using a program called OutlookSpy which was recommended on another site but that tells me I have used up my free test period and now I have to pay, but I do not even know if it would work.
All my other mail can still go in and out ok but the error messages are driving me nuts.
Any help would be gratefully received.


Answer:Outlook ' Read receipt' problem

Try this, open Tools> Options> Preference tab> click on E-mail Options button. Click Tracking Options button> on the lower section, click the radio button: Never send a response. Ok your way out and close Outlook. See if this will stop the message.

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Hi all

I'm wondering whether someone out there might be able to help me with a frustration that I'm experiencing with Outlook read receipts at present.

I have just started a new job and have set Outlook up as I like it. One of the things includes asking for a read receipt to all emails I send (this is quite important in the role that I am in).

Anyway, more often than not I get read receipts, but every now and then I don't get them, even though I know the recipients have viewed the message their end (have since checked).

I have always got read receipts in the past from these people (when I've sent them from previous jobs or from home) and I know that they haven't changed their settings and have said that they are quite happy to send a receipt.

Is this just a glitch in Outlook or would my new work's server be somehow causing the problem?

I have checked with our IT team at work and explained the problem and all they have said is that the problem must be at the other end (even though it relates to different people and different places). They have confirmed that I have my settings configured correctly.

I'd be really grateful for any advice you could provide.

Bye for now
Adelaide, South Australia

Answer:Outlook Read Receipt inconsistency

They may inadvertently choose not to send the read receipt unless their e-mail is configured to automatically reply to read receipts.
This feature is not on by default in Outlook.
To enable you need to go into Tools/options/e-mail options/tracking and set it in there to auto reply to read receipts otherwise they will need to say yes to the box that pops up saying the sender has requested a read receipt do you wish to send ? (or something similar)

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I have a user who for some reason when she sends a read receipt it sends it in a foreign language:

Subject: Entregueelivery Status Notification (Success)

Anybody got any ideas how to get this back to English?

Answer:Outlook Read-Receipt Problems.

Perhaps, she, like I, have Windows in another language?

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There is a user that continues to receive the same read receipt from a user she submited a message to on the same email server (exchange).
Both users have deleted the message from their inbox and sent items. We verified that all items have been purged from deleted items as well. Both are using Outlook 2000.
The only thing we have narrowed it down to is everytime the user who received the msg opens outlook the sender receives the same read receipt msg, even after this message has been recieved, read, and deleted.
Are there any known issues with Outlook 2000 occassionally not
designating the message as read?
Has anyone seen this issue before and what steps were taken to resolve it? Thank you for your assistance in advance.


Answer:Outlook, Keeps sending same read receipt

Hi all,
I'm bumping this up because I did a search for the problem and this perfectly describes it. In fact, this original post may well be from my co-worker in IT who really shouldn't have called me a "user" but that's an entirely separate issue.

Just wondering whether anyone has any ideas on what could be causing it. We're using Exchange 5.5 and Outlook 2000. Thanks for your help.

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There is a "request read receipt" in Outlook Express under the Tools tab. Where is it in Outlook 2002 (XP)?

Answer:Read receipt request in Outlook 2002

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I have a customer using Outlook 2003 who sent a message to another client on my 2003 Exchange site with a read receipt on the message.  After the message was read, the sender now receives another copy of that read receipt every minute...on the minute.  I fixed the problem by detaching the senders mailbox from the store in Active Directory and then re-attaching it.Does anyone have any idea what could have caused this, or has anyone seen this before?

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Does anyone know if I can open/view an e-mail sent to me which has 'request a read receipt for this message' set on it, without the receipt being sent.Thanks

Answer:Stop MS Outlook 2003 'read receipt'

AJ......... If the mail is addressed to you than why not let the read receipt be sent ........  But to answer your question ......yes I believe there is a way to do that........  I am just a bit reluctant to show you how to do it .dl65  

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How do you request a read receipt with Outlook Office XP?

Answer:Solved: Outlook Office XP: Read Receipt

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How do you request a receipt that a message has been read in OUtlook 2002? In Outlook 2000, it's one of the options under the "view" tab. Where is it in Outlook 2002???? HELP!!

Answer:Outlook 2002 - Message read receipt?

Welcome to TechSpot Forums

Isn't it fun when they change locations for these things in almost every version?

Try E-mail Options -> Tracking Options.

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I sent a message requesting a read receipt (it's automatically set up that way). The message was read and the read receipt was sent back simulataneously as usual to my blackberry and my computer Outlook Express (I think it's version 8). It was for a meeting acceptance. I saw the read receipt myself on the blackberry, and then about 15 minutes later the read receipt was gone--from both the blackberry and the computer. What happened to it? All the other read receipts I've gotten from this person for the last year are still there.

So... where did this one go?


Answer:Disappearing Outlook Express Read Receipt

Please do not open multiple threads on the same topic. Continue here.

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I received an e-mail with a read receipt request on a POP3 account I can receive from but not send to. Outlook keeps trying to send the read receipt and displaying the following error message:

Task 'Incoming Only Acct. - Sending and Receiving' reported error (0x80042109) : 'Outlook is unable to connect to your outgoing (SMTP) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
The read receipt message is not in the outbox so I can't delete it. Where is it? Can I delete it? How can I get rid of this problem? Thanks. Steve

Answer:Outlook 2003 Can't Delete Read Receipt HELP!

They appear in the outbox when I test it. You may have to just change that account so that it can temporarily send it via a free SMTP server, then it should be gone Even if the SMTP server bounces it, it will still get it "out of the loop".

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On my network (NT4) I am experiencing one particular user who generates repeating read receipts to various users.

User OS = XP Pro
Exchange = 5.5

I have installed all office updates on user PC and run a detect/repair but still this keeps happening.

Not sure if the problem is with the recipient or the sender?

Answer:re-occuring read receipt messages in outlook 2000

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Hi,I would like to create a rule in outlook 2003,so when i read a mail from a specific contact, i would like send a Read Receipt confirmation.Can u pls help me on this.

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Hello World.

I believe this is my first post on this site.

The issue involves configuring Outlook 2007 to exclude one email recipient from the general setting to request read receipts on all messages I send.

I configured the Outlook 2007 Tracking Options (Tools-->Options, Preferences Tab-->Email Options-->Tracking Options) to request a read receipt for all messages I send out.

One of my contacts works for a company that uses Lotus Notes. The read receipt "flag" in messages I send from Outlook 2007 causes various problems when she receives them. She and I narrowed down the problem to the "read receipt" flag. Tech support on her side has not come forward with a resolution on the Lotus Notes side.

On my side, I have looked for a configuration to exclude messages I send to this particular contact from the general tracking configuration described above. I have not located it.

I also checked the Rule Wizard. The Rules Wizard has an option to selectively request a read receipt from specific contacts. Presumably this option would work where the client is not configured to request read receipts on all outgoing messages. More importantly, there is no Rules Wizard option to specifically exclude recipients when the client is configured to request read receipts on all outgoing messages.

In summary, the issue involves configuring Outlook 2007 to exclude one email recipient from the general rule to request read receipts.

Thank you very much in advance ... Read more

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Is there a way in Outlook 2003 to check if an item was received or read if the user didn't request a read receipt to begin with?

Answer:Outlook-check receipt if receipt not requested?


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In the options of a new mail message, you can request a read receipt. I would like to create a button with this VB code behind.

I tried the following code, but something is missing. Who can help me out?

Sub Enable_Tracking()

Dim e1 As Outlook.MailItem
e1.ReadReceiptRequested = True

End Sub

Thanks in advance

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Hello ....

I have a client with a problem I cannot solve.

He is using Outlook in Office 2010 connecting to a Hotmail account via MAPI.

Sending and receiving email from Outlook creates the error 0x8004102A (Send/Receive Error).

Folders created either in Outlook or on are synced almost instantly so there appears to be no sync problem between his PC and the web.

However mail sent to the Hotmail address of my client can take up to half an hour or more to arrive in the inbox. When it does eventually arrive it syncs almost immediately with his PC reinforcing the view that the problem lies with

What happens is that my client will receive clusters of emails at various intervals with nothing inbetween. Sending mail is fine - it is sent instantly and arrives as expected in good time. The problem appears to be the slowness of emails into the account.

This occurs with just one email or a number. It is NOT down to the amount of mail.

I hope I have explained this so it can be understood. I would welcome any suggestions or help to solve this problem. (M$ is of no help at all sadly)

Many thanks Slow receipt of email and Outlook error.

MS completed the migration of Hotmail accounts to accounts back in May

Take a look at this article explain how to migrate (written before MS auto migrated accounts), it might point you in the right direction: Move your account to an account - TechRepublic

How are the servers configured in Outlook? You said: connected to Hotmail via MAPI.
Try connecting to via IMAP:
Use IMAP or POP E-Mail Programs
Set Up Outlook 2010 for IMAP or POP Access to Your E-Mail Account

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Greetings. I would like to find out whether customers read my emails, but without obligating them to use a "read receipt" dialog box. Is there a way I can do this?

I know Constant Contact offers that as part of their service, but I would rather save the money.

Thanks in advance.

Answer:how can I confirm email read without using read receipt?

There are other ways to get confirmations, especially ones that spammers use, but I am not keen on posting them on the forums.

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Question: read receipt????

I have turned on the read receipt and delivery receipt option on in outlook 2000 and i guess i'm just stupid but i can't get any receipts

when i used to use this feature at work (not sure of e mail program there) i would get a notification in my in box (like an e mail) saying the person has received the e mail i sent

Can I get the same thing with 2000

Can some one explain how


Answer:read receipt????

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Question: A read receipt

I sent an e-mail through Outlook to a coworker with a subject line that we both know that it is not work related. I am on dial up acroos the city and the location they are at they use Sprint DSL with our company name as the I got a read receipt back that states someone other than the person I sent it to read it. It said so and so on behalf of a (which is the first initial of her name didnt really say her full name) read the e-mail with that subject line that we know is non work related. Does that mean that person read the e-mail? If so is there a way to prevent that?

Answer:A read receipt

One post is enough. See previous answer.

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Hello, wondering if anybody knows the answer to this:

In Microsoft Outlook 2000 you have the ability to ask for a read receipt for either every message you send or you can go to View -> Options in the email message and select Read-receipt. Does anybody know whether it is possible to set it up so it asks for a read-receipt when you send an email to a specific user??

Answer:Help with read-receipt.

Not sure what you're after here; when you create an email you can go into the File Properties of the mail window and request a read-receipt. When the recipient receives the mail and open it, they get a message saying that the sender has requested a read receipt, is it ok to send. They either click yes or no so the read receipt is issued, or not. You don't really have another read-receipt options available to you other than that.

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Question: Read receipt

I sent an e-mail through Outlook to a coworker with a subject line that we both know that it is not work related. I am on dial up acroos the city and the location they are at they use Sprint DSL with our company name as the I got a read receipt back that states someone other than the person I sent it to read it. It said so and so on behalf of a (which is the first initial of her name didnt really say her full name) read the e-mail with that subject line that we know is non work related. Does that mean that person read the e-mail? If so is there a way to prevent that?

Answer:Read receipt

maybe the i.t person......who monitors the server/net system has....done this......

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I am using the web based gmail application. I just sent an email that I would have liked to have gotten back a read receipt. Is there any way to ask that like Outlook does? I think not but thought I would ask. Thanks

Answer:Gmail Read Receipt?

Gmail does not offer the feature.

Even if it did, the read receipt offered by Outlook et al will only work if the recipient has enabled/allowed the sending of such receipts, and there are not a lot of people that do.

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Question: Email read receipt

Can some-one please remind me how to request an Email receipt (Win98/Outlook Express). Thanks

Answer:Email read receipt

tools options read tab

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Answer:e mail read receipt

how do I set my e mails up so that I get a receipt that it has been received

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Ihave been on tech support all day regarding this problem, all has shifted to the other.
Here goes: All I am looking for is a read receipt for emails that I send. I went into tools, options, receipts, under the heading of requesting read receipt, I checked this box
then under heading returning read receipts I marked always send a read receipt. That is all the boxes I have marked. Still does not work when I email to my friends. I can email myself and I will receive a read receipt. What am I doing wrong,

Answer:out look express, read receipt

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I have Windows Live Mail set to automatically request read receipts. Recently I have been getting such receipts even when the recipient selects No in response to the request! The wording of the receipt is "Your message to ...was read on..." If the recipient selects Yes, I get two receipts, one worded as just described and one saying "This is a receipt for the email message you sent to.... This receipt verifies that the message has been displayed on the recipient's computer..."
Can anyone explain the reason behind this rather odd situation, please?

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I use msgtag, because with many of my emails I need to know that they have been opened. Eg. notices of committee meetings, etc, for which there is no reply needed. It works fine.But there are some people for whom I need to attach a ?Read receipt request? because their systems don?t trigger msgtag.Is there any way that I can ensure that ?Read receipt request? is included on those emails automatically? I tend to forget to add it manually (especially when I?m sending the same email simultaneously to several people).

Answer:Read receipt request automatically on only some em

In Outlook you can set it to automatically ask for a read receipt for every e-mail which you could toggle on and off as required. Which e-mail client are you using?

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I sent an email in OE with a request for a read receipt, but the recipient says she didn't see the request. she's inexperienced and may have just panicked when the window appeared and so clicked No without reading it; but is there a setting that prevents the appearance of the window? My OS is ME, hers XP.

Answer:read receipt request not received?

Did you send the email to a hotmail or other web-based email account? (as in you dont require a client like MS OE or Mozilla TB) If you did then the receipt request may become obsolete - not all web-based email accounts support them as far as I know

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I use Outlook Express for my email system.

As a result of sending out some emails with a 'Request Read Receipt' , I have had a few replies which give a blank returned email but an attachment which is a 'Notepad' file of gobbledegook !
In the attachment line , it gives something like " Read_bladdy blah.txt(184 bytes)"
This is instead of the usual

This is a receipt for the mail you sent to
"x y z etc " <x y z a b c>;

This receipt verifies that the message has been displayed on the recipient's computer at 09/04/2012 22:09
Can anyone shed any light on why I am getting an attached Notepad file which is unreadable on some replies from some people ? Can they be using , say , Outlook as their email system ?


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Like another user here, I inadvertently clicked yes on sending a couple of "read receipts" from Outlook 2003.
Now I have constant "Sending Message 1 of 2" popping up.
This happened before and I was able to use the trial version of Outlookspy to solve the problem.
The trial period has ended and I need to correct this again WITHOUT having to buy the Outlookspy tool.
I am not a MAPI developer.
How can I delete the phantom "Read Receipts" without paying for an add-in tool?
All help will be greatly appreciated.
Thanks, in advance.

Answer:Stuck Read Receipt - CanNOT Use Outlookspy

See this:

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I use Msoft Outlook and have it set to request read receipts. I need to know when members of our group read their emails, one member uses google mail, also hotmail and NTL. I never get read receipts. Google mail is the account I send the groups communications to. What does he have to do to get it to send read receipts ? I would imagine its the cheapest account google offer that he is using.
I can then keep track on whats been seen which is proving vital.
If google mail is incapable of such, should hotmail be able to do so ? Where is this enabled ? I see one from ntl but only one.


Answer:How to get gmail to send read receipt ?

From Gmail Help -

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I have Windows Live Mail set to automatically request read receipts. Recently I have been getting such receipts even when the recipient selects No in response to the request! The wording of the receipt is "Your message to ...was read on..." If the recipient selects Yes, I get two receipts, one worded as just described and one saying "This is a receipt for the email message you sent to.... This receipt verifies that the message has been displayed on the recipient's computer..."
Can anyone explain the reason behind this rather odd situation, please?

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I use Outlook Express for my email system.

As a result of sending out some emails with a 'Request Read Receipt' , I have had a few replies which give a blank returned email but an attachment which is a 'Notepad' file of gobbledegook !
In the attachment line , it gives something like " Read_bladdy blah.txt(184 bytes)"
This is instead of the usual

This is a receipt for the mail you sent to
"x y z etc " <x y z a b c>;

This receipt verifies that the message has been displayed on the recipient's computer at 09/04/2012 22:09
Can anyone shed any light on why I am getting an attached Notepad file which is unreadable on some replies from some people ? Can they be using , say , Outlook as their email system ?

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Arggh, Subject should be: "Read receipt CANNOT go but won't stop trying"
A friend switched ISPs (and thus email domains) but decided to keep his old email address active for a while. The new ISP will not let mail be sent from the old address (receiving is fine). The guy accidentally clicked 'OK' to a request from a sender for a Read Receipt on a message that came in via his old address. Now, every time he opens Outlook, it tries to send the read receipt, but it cannot go out as it is 'from' the old domain. There is no copy of the read receipt in the Outbox or Drafts (or Sent) folders so we cannot simply delete it or change the "From" to the address with the new domain. Is there any way to kill this thing? (FWLIW, the account now is set to receive only, not send, in the send/receive settings. This has not changed anything.)

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I'm having a very odd issue with read receipt problem. I have outlook 2007 on one computer and outlook 2003 on the other one it does this when i sent email from the 2007 and 2003 office. The issue is when i send a email message i have outlook requesting a read receipt for all of my sent mail and today im getting read receipts to messages that I have sent to a group of people but the email that the receipt is coming from I have not emailed anything to that email address.. i dont even know who the email address belongs to.. can someone help me out please !!! Thanks in advance.

Answer:Email Read Receipt Problem.

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I am looking for a program that will give me a "secret" read receipt when my emails are read. Being able to designate individual emails for this service would be nice. We use IE8's Request Read Receipt but many clients, especially those currently paying slow, don't elect to return the read receipt. They then deny receiving the past due notice. I remember having one of these with a past service provider "Xpress America" and it worked great! This is the site that is going to make my day! Any ideas?

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Answer:e mail read receipt still no good madboy33

you said go to outlook express, tools, options, reeipts, then box that says request a receipt for all sent messagas, but when I go totools the only options is internet options and from there I dont have any box letting me requesta receipt, any ideas where we are going wrong ?

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How do you request message read receipt? Can't find it in the ribbon for 'Inbox' or 'Send' options. Seems like a lot of tools have gone!

Answer:Windows Live Mail 2011 - read receipt


I don't think there is a default option for it but it is selectable when creating a new e-mail

When writing a new e-mail, click the 'Dilevery' dropdown and check the Read receipt box


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I currently cannot use Microsoft Outlook with Virgin Media blueyonder account.

The Outlook 2003 outbox is blocked by read receipts which I can't delete. I used the info in

Where the instructions say Choose Delete, I have done this (using OutlookSpy). The message I get is

IMAPIFolder:eleteMessages() returned MAPI_W_PARTIAL_COMPLETION

and the read receipt is not deleted.

Has anyone got round this problem?

I use IOLO spyware, firewall and antivirus.

Thank you

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sometimes I check the emails from my phone , but outlook make them as read and its little confusing sometimes. is there is anyway outlook can download the emails but still mark it as unread on the server ?

Answer:outlook marking the messages as read from the server

The only way I can think of is to set it up as a POP3 account as opposed to IMAP.

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Does anyone know of a way to determine if an Outlook message sent to a corporate Exchange Server client has been read, and if so the date and time the message was read?

Answer:Outlook Exchange Server mail read validation

Read receipts are the only way I know of...

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I am trying to help a friend and have run out of ideas.
She has Outlook 2010 running on Win 7
She also has a iPhone 3G
(I debated if this post belonged in this part of the forum or under phones. I think the problem is Outlook so hope I am right)
Her email is POP3 with

The Problem. Messages downloaded to Outlook still come through to the iPhone.

Solution Tried. Outlook set to NOT keep messages on the server once downloaded and iPhone set to only download messages manually when they are requested.

So as I understand it messages should in theory go to Outlook, be deleted from the server and then if she is away from home and tells her iPhone to check mail she should only get new messages. But she gets everything.

Any suggestions?

Answer:Outlook 2010 Not removing read mail from server.

UPDATE. I think i have found the problem. The Outlook setting to leave messages on the server has indeed been un ticked. BUT it seems to re- tick itself and when it does naturally the problem starts again.
How can I set it so it will NOT leave messages on ther server and will not re set itself to do so?

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A friend in the land of Oz needs to know how to request a receipt in Outlook Express, as I only use T'bird I don't know. Can anybody tell me, please?

Answer:Receipt in Outlook Express

In the menus, go to "Tools > Options", select the Receipts tab and tick the box "Request a read receipt for all sent messages".

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Sometimes when I get an email, (usually spam), when I open it, somehow, it sends a read receipt to the sender, (without asking me 1st!). The only way that I found out about it was that the sender's email box was full and it bounced it back to me as undelieverable! I figure it is some kind of script or something. Does anyone know of or have a "utility" that will stop the sending of a read receipt unless I ok it?? I figure this is one method used by spammers to see if the address are still valid.

Thanks a million!!!

Answer:Outlook 2003 - unauthorized receipt sent

In Outlook:

Tools - Options - Preferences - Email Options - Tracking Options.

Select Never send a response.

However, spammers never check their inbox anyway. They create one, send the spam and move on. They rely on people clicking on web links in the spam for a paying response.

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On occasional e-mails I do like to know that they have been delivered (bit like Post Office recorded delivery really). Before sending I go into 'Options' and tick 'Request Outlook Delivery Receipt'. However, I am not getting any notification of delivery. I sent a test one to myself and this doesn't work. Any ideas?

Answer:Outlook Delivery Receipt Prob.

This might help: click here

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I am using Outlook 2003, with two e-mail accounts. One can be used to send and receive, whilst the other can receive only (restricted by the ISP). Just before Christmas a friend sent me an e-mail with a request that I send a read receipt. I agreed to this without realising that he had sent the e-mail to the account that cannot send replies. Ever since then Outlook has been trying to send the read receipt several times a day for the last two months. The read receipt does not appear in the outbox, and I cannot find any way of deleting it. Has anyone any ideas?

Answer:Outlook keeps trying to send view receipt

You could try changing the tracking set up to never send a receipt. If you havn't deleted the email do so then turn the tracking back on if you choose.I have mine set to send a read receipt automatically so I do not get requests to send.

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I am using Outlook 2003 on exchange server. I have set up an email account to receive POP email from a personal account. Exchange server will not allow me to send mail from this POP account, which I work around. My problem is I accidently Ok'd a return receipt received in my POP account. Outlook keeps trying to send this receipt and can't. It is not residing in my Outbox so I can't see it to cancel it. Any ideas?

Answer:Cancel return receipt in Outlook 2003

Go to File-Work offline.
Delete it.
Then go back to File-Work online.

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I am trying to disable emails from being received. I only want to send out emails from outlook. I tried going to:
send receive Groups
Edit and unchecked Receive mail items but no luck.

Appreciate any help. :wave

Thank you,

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Hi everybody. I've had a search around and found several threads on this topic, but I'm not having any luck in finding a solution at the moment, so I thought I'd detail my exact symptoms. Hope that's ok

Setup info: I'm running Microsoft Outlook 2000 as may mail handler on a LAN comprising of 5 computers, all running on Windows XP. (Although each of the five profiles are stored exclusively on each PC - I don't have a dedicated email server). All of my PCs run Norton Antivirus, except for one computer which runs the self updating internet version of Norton Antivirus.

Problem: I've had a few phone calls telling me that people are unable to send email to us - I checked and I've not recived any email for a few days. I have experimented with all of the profiles by emailing to every computer in the office. None of the computers receive email, although all are able to send email to external sources (such as hotmail). There are no error messages.

The exception to this is "Computer 3", the one with the Internet Antivirus. This displays a whole host of error messages and will not send or receive email. I've checked the antivirus log and it appears that the software performed an automatic update a couple of nights ago. However, turining off my firewall etc has no effect.

The most common error message I receive is;
Error number 0x800ccc6a - 451 transient Brightmail processing error

Any advice on how I could fix this would be gre... Read more

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we're using OUTLOOK EXPRESS is there a way to get a wave file or tone to play every x. minutes when mail is received.

in general setup, one can choose play sound when mail arrives, but no wave file, or frequency of sound can be specified it appears.



Answer:repeat notification receipt email OUTLOOK EXP

Hi jkoppel

Start>Settings>Control Panel>Sounds, scroll to New Mail Notification and select a wave file to associate with that command.

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hi there,

i am new to the forum and am in desperate need of help. i am having issues during receipt of my emails. my outlook and computer stops responding about halfway through receiving emails and am not sure why. sometimes i get a message stating that security failed during logon and sometimes nothing happens and it freezes completly and I have to manually close my computer and start it up again. does anyone know why this could happend and what i can do to fix it. i run a homebased business and need to have my emails and computers working at all times. the issue is on my laptop computer.

please help

thanks to all

Serena -

Answer:outlook email problems during receipt of emails

One thing you could try - assuming by the tags that you are using Vista and Outlook 2007 - is the following...

Go 'Start' -> 'Control Panel' -> 'Programs' -> 'Programs and Features' ->
locate 'Microsoft Office <your version here>' -> right click on it -> select 'Change' -> then select 'Repair' and then 'next'...see this process through and try Outlook again.

More questions...
Did you install Office yourself or did it come pre-installed?
How much RAM do you have?
What is your Internet connection?

Outlook 2007 is a real memory hog - anything less than 2GB I have found to be terrible...and particularly with Vista.

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Hi,I am using MS Office Outlook 2003.  I have it configured to receive e-mail from a webmail account. ( eg; [email protected] )  I receive some of the e-mail sent to this account, but not all.  TIA for any help you can provide.

Answer:MS Outlook 2003 - Intermittent receipt of e-mail

QuoteHi,( eg; [email protected] )  I receive some of the e-mail sent to this account, but not all.  So, this is email sent to you through a website you maintain?  Is that right?

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How can I enable Outlook 98 to notify me once a sent e-mail message has been opened?

Answer:[SOLVED] Message Receipt Tracking in Outlook 98

Welcome to TSG!

This will depend on how you installed Outlook 98.

If you are using it as a Corporate Workstation, then OL98: (CW) Tracking the Delivery and Reading of E-mail Messages

however, if you installed Outlook 98 as Internet Mail Only, then OL98: (IMO) How to Request Read Notification with an IMO Install

If you're not sure of which type of Outlook setup you have, then go to OL98: How to Tell What Type of Outlook Setup You Have

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When I send e-mail the receiving person has to OK a question that I want to be notified that they received my e-mail.
I don't get this notification, but I would like to turn it off so they don't have to respond to the question.

I thought I had seen a check box for this, but I cannot find it.

Thanks for any help.

Answer:(solved) Turn off Outlook Express receipt notification

I'm assumimg you're using outlook express, if not ignore this.
In outlook express, tools, options, receipt tab, uncheck request receipt for read messages box.

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This keeps popping up that just started today, "ERROR: Could not read control file on NETGEAR server." I click "OK" and it keeps popping up. I have a Netgear USB wireless network adapter connected to a USB port on my Windows XP SP3 computer. I've disconnected it, rebooted, reconnected it, and I still get the same error over and over. I am able to connect to the Internet OK but this error is starting to become annoying. Does anyone have a clue what's going on?


Answer:ERROR: Could not read control file on NETGEAR server

Look for any firmware or driver updates from their site
Global Download Center

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I've gone through a reformat to correct some problems not involving Outlook 2003. I reinstalled Office 2003 and imported my .pst file to restore all settings. No problem. I am trying to set up the views the way I had them. I think the view in the inbox before was ona daily basis. In other words the tree or thread showed e-mails recd. say on Monday, then Tuesday etc. Now the inbox will have something like Today, Last week, 2 weeks ago, 3 weeks ago, earlier this month, last month, and older. I know there is a recd. column that shows the dat but I was thinking I had them broken down daily by headings in the inbox. Am I completely forgetful or was there a different view.
Steve Rehmann

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My friend is using Outlook 2003 on a WinXP machine. Can not send email to certain addresses. Others work.
Last week we thought her pc was hacked. Things were being deleted and installed and there were errors and so on. I got some advice to just restore the pc back to its factory state, which I did. Before that I made one large backup into a .pst file and imported everything when I was done. I scanned all her backups on my machine before I did the importing in to Outlook. No viruses were found. There was a problem with outlook right from the start. I uninstalled and reinstalled Outlook. It worked. Got all the updates for the Office software. I imported her .pst file and now she can't send email to several addresses. She said she thinks the problems with Outlook started before I restored the pc to factory condition. I'm thinking I exported and imported the problem.

We have done adaware and virus scans and even uninstalled all the McAfee apps and it didn't help. I have searched and searched the internet and these forums and can't find anything that has helped. We are stumped.

Oh yeah, I started Outlook Express and set it up and imported everything from Outlook and it seems to be working fine. She can send to any email address.

We enabled logging in Outlook and sent a test email. I was hoping this log would give up some clues.
In the log below, which I don't know how to read, one thing stood out. It says <rx> 354 go ahead punk, make my day.... Read more

Answer:Does anyone know how to read this error log for Outlook?

Ok, *** soon as I posted this reply she calls me and says Outlook Express has now stoped sending email. At the same time a friend called her and said his pc is starting to act the same way. They both have Dell laptops less than a year old. She says it always seemed to have problems. Hope this helps.

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How do i read this Outlook error? Also, where is the best place to research for it?

Micorsoft Outlook

Error Signature

szAppName : OUTLOOK.EXE szAppVer : szModName : hungapp
szModVer : offset : 00000000

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using Outlook 2003. Really been fine up unitl last few weeks. Each time I open Outlook now I get an error message saying that there was a problem reading some of the reminders and they may not appear as they cannot locate the recurrence information. I have checked as thoroughly as possible all diary notes with reminders and they all seem fine. Any ideas how I can clear this error - very annoying receiving it all the time and worrying too that I may have missed an appointment reminder!! (Bring back the Filofax!!) Any help appreciated. SM:(

Answer:Outlook error Cannot read reminders

Try Detect and Repair on the Help menu.

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I just bought a new Windows 10 machine (HP Envy) and I'm running Outlook 2010. When I select multiple e-mails (Shift, select top e-mail, select bottom e-mail) it correctly highlights all e-mails. Then when I right click and select "Mark as Read" it removes the highlight from multiple e-mails and instead only highlights the last e-mail. I would often select multiple e-mails, mark as read, and then delete.

It's not a huge deal, but I could do this in Outlook 2010 in Windows 8.1 without issue and I can do it in Outlook 2003. Any ideas?

Answer:Outlook 2010 Mark All As Read Error

Any ideas here?

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I just bought a new Windows 10 machine (HP Envy) and I'm running Outlook 2010. When I select multiple e-mails (Shift, select top e-mail, select bottom e-mail) it correctly highlights all e-mails. Then when I right click and select "Mark as Read" it removes the highlight from multiple e-mails and instead only highlights the last e-mail. I would often select multiple e-mails, mark as read, and then delete.

It's not a huge deal, but I could do this in Outlook 2010 in Windows 8.1 without issue and I can do it in Outlook 2003. Any ideas?

Answer:Outlook 2010 Mark All As Read Error

Any ideas here?

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Hi -

Hoping you can help me. I need to set up an Outlook 2007 rule for marking all incoming mail as read, but it must reside on the exchange server.

The issue is that we need to ensure that all files that are incoming to this particular mailbox are marked as read to prevent them from repeatedly ftp'ing a file to an application server. This is an unmanned mailbox. I've read several forums that say the "Mark as Read" rule can only be set up client side.

Anyone know if that is correct? Or... have any suggestions?

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Hi all,

I'm currently working with two system which run alongside each other. the problem that i have is when we have an error alert show up one one system we need to find a way to let the other system aware that we have checked our data and the problem is within their system data. Attached is worksheet that im hoping to use so that if any of the message types show an alert i can populate a message to show exactly what i have checked and send them a receipt if you like for them to cross reference against their own data. Is there some sort of code i could implement to help me with this problem of sending a auto response with my data attached or as close to this as possible. Hope you can shed some light on this very dark subject for me


Sean Scott

Answer:Error Alerts automatic mail receipt

Hi Sean, welcome to the forum

Why don't you play aroundw ith the code below.
Copy and paste it in a VBA module

The parameters you need to pass to the function are more or less self explanatory
Of course if you Google for it you'll find more options

One link I found:


Option Explicit
Function MailData(mSubject As String, mMessage As String, Sendto As String, Optional CCto As String)
Dim eSubject As String, Sendto As String, CCto As String, EBody As String
Dim app As Object, Itm As Variant
Set app = CreateObject("Outlook.Application")
Set Itm = app.CreateItem(0)

With Itm
.Subject = mSubject
.To = Sendto
If Not IsMissing(CCto) Then .CC = CCto
.Body = mMessage
' .Attachments.Add (NewFileName1) ' Must be complete path
.Display ' This property is used when you want
' .send
End With
Set app = Nothing
Set Itm = Nothing
End Function

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hi i have a user that always gets this message and outlook freezes and then has to shut down and then restart it has started to get bad and was wondering if there was a fix. when the error message comes it says it is fails to read and write from the terminal server?

Thank You

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Hello, all!

I'm wondering, is there a way to set up an email server that can receive emails addressed to any email address under a specific domain, and automatically set up a mailbox for them (and forward the emails to a specific address)?

I've read that there are people that create a new email address for every website they register on so that they can figure out who leaked their email to spammers. I'd like to do this, but don't want to take the time to set up an email account every single time I register on a website.

For example, I register at Hardforum. I enter an email address: [email protected] When an email is sent to that address, the mailbox is automatically set up by the webserver, and messages are forwarded to my primary mailbox.


Answer:Email Server to Automatically Generate Mailboxes Upon Email Receipt?

With gmail just add +whateveryouwant at the end of your address and it will do what you are asking.

ex: [email protected]

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A problem which has only recently reared its ugly head. On shutting down Outlook an error message appears after Outlook seems to have closed. It says:-

"The instruction at 0x01c48475 referenced memory at 0x0398f0c9. The memory could not be written.
Click on OK to terminate the program."

Nothing seems to get lost however and Outlook re-starts with everything apparently intact. Any ideas anywhere?


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Hi, I have a similar error occuring. So far I have found that it seems to only occur when explorer hangs on startup. If I reboot and explorer comes up with no problems than outlook has no problems. I have also tried access through Incredimail with same results. Ad-aware was run no spy wear. Norton is up to date.

The connection to the server has failed. Account: '', Server: '', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

Any Ideas as to why explore might be hanging on startup? I need to do CTRL-Alt-del and end task for explorer not resonding. I am able to check mail from ISP web site.

Thanke in advanced.

Answer:Outlook Express Server Error

Somehow, your server name got changed to That is a loopback address to test networks. You have to find out what your ISP's address is. I had the same problem once and went online with another computer to get that information.

Good Luck

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I have an employee that anytime she logs in through our vpn(att global) from home. She gets this message when she tries to run outlook.

" exchange server is not available."

Anyone know whats wrong and how to fix it?

Answer:Outlook error: exchange server is not available.

Many references here:


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Hey guys!

After a week or so of installing Windows 10 and Microsoft Office, I have been using Outlook and have logged myself in, sending messages etc. just fine!

But now when I load up my Outlook, I get a message box coming up which I have attached a photo of. I click "OK" but it just re-appears! I haven't the fainted idea what could be the issue! Any help would be much appricated!

Thanks, Ryan

Answer:Microsoft Outlook server error

Sounds foolish but have you re-entered your username and password? I've had clients accidently change their password when the server was inaccessible and they didn't notice the popup. Had one a couple days ago and after reentering the password everything was fine.

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I have been able to send and recive e-mail for a long time now and all of a sudden a pop up came up and said Enter Network Password. I cliked OK but nothing happened I just keep on getting the same pop up. I have tried to repair the e-mail account and it says that I am connected to the internet but will not retrive the info for my account off the server and also will not connect to the server. I have also tried to reset the e-mail account also. Othere people in my office are having the same proble. Is there anything that I can do on my end, or is will I have to contact someone else to resolve this problem?

Answer:Outlook 2007 Server Conection Error


for Microsoft resoloution to this problem

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I am desperate to resolve this issue, as I have been getting this 0x800ccc0e error from Outlook on my laptop, regarding failure to connect to my virtual server (apache tomcat running windows server 2008)

I tried to connect to my email via Webmail on Plesk, and received a failed login. The same for all accounts.

The problem arose when just minutes after sending through an email okay, I tried a follow up email to the same person and received this 0x800ccc0e error message.

I check on the server and noted that Mailenable Professional was not running IMAP properly, as I have exceed my trial period, so I spoke to them and installed Mailenable Enterprise on over the top to keep the trial running.

It kept the same settings, and IMAP and all the other services on the same accounts worked.

Having gone back to Outlook on my laptop, and tried to send. I got the same error.

Since then, I have disabled all anti-virus (KASPERSKY PURE / SPY WARE DOCTOR / MALWARE) on my laptop and server (SYMANTEC END POINT), disabling the firewalls to no avail.

I tried setting up an account with POP as opposed to IMAP, and test fails. I have also verified the account details to be the same, as had worked previously for a long time.

I've tinkered with some port changes via other forums, and its not worked either. Plus did a run of registry cleaners on both systems, as well as resetting machines etc.

Tel net command prompts actions do not work or bring up anything.

Havi... Read more


In addition to the my previous email, a colleague of mine tried to log in externally via webmail, and got a login failed.

The would point to a failure on the server side, as Webmail is external to Outlook.

Please help, anyone!!!

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My outlook closed unexpectedly and when started again it was giving the error as, could not connect to server.

How can i access my outlook normally,solution required immediately.


Answer:Outlook 2003 server connection error

Are you able to access you e-mail via web-mail? Have you restarted? If the answers to both those questions is yes I would delete the profile and set it back up.

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I am receiving the Error message "A message in your Outbox could not be sent. The server did not recognize the recipients." with an Explanation "not local host, not a gateway", Error 5550.

I cannot send SOME email - some are sent while others aren't (I consistently cannot send to certain addresses). What's odd is I was able to send emails to these addresses earlier today plus I haven't changed any of the Account settings at all. Did something get corrupted? It seemed like I started having problems after I switched back and forth between email accounts (i.e. Switched Identities) a few times.

I had something similar happen a few weeks back after switching identities several times, although that time I seemed to get some type of corruption in my Mail Listings file. Once I removed that file from the appropriate folder in the Identities folder of Microsoft User Data, a new one was apparently generated, and all returned to working just fine.

I am running an old iMac 400MHz G3 with OS 9 (Classic) and OS 10.3.9. I've been using Outlook Express 5.0.6 in OS 9 Classic mode with the same ISP for years but just started having this problem and can't remedy it.

Any ideas how I might fix this and be able to start sending ALL my emails? I'd be very grateful for any suggestions you might have.

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When I try to connect to my e-mail account I get the above error message. I have been through the account help files and set up Outlook as described.I can access my account via a link in IE but the POP function in Outlook won't work.

Answer:Outlook error 0x800cc0e cannot connect to server

Lester who is your provider

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When Outlook Express is opened, every e-mail that was sent "return reciept requested" causes Outlook Express to try to send a return receipt, which then fails resulting in an error message.

OE ignores all changes to the "return receipt" functions and continues to try to send them even before they are opened; when the mouse hovers over the particular e-mail.

A recent malware infection (which has been removed) caused a change in the registry and turned off Task Manager (which has been corrected). I suspect the problem with OE is also a registry issue, but cannot Google any information on this specific function or issue.

Two questions:

1. Is there a registry entry that controls the fuction of OE's "return receipt" function ?

2. If OE is uninstalled & reinstalled, will the stored e-mails be lost ?

An aggravating factor is that sbcglobal does not have a configuration setting to prevent duplicate e-mails from being downloaded and a recent change to the e-mail account by sbcglobal has resulted in the messages being duplicated 2 and 3 times in OE, and it is attempting to download another 4000 ( ! ) more, which will also all be duplicates.

This "return receipt" problem is preventing the ability to delete the duplicate & unwanted e-mails, so OE's functionality is reduced to nil.

Also, is there a static limit to the number of messages that OE can store & manage ?

Answer:Outlook Express Hangs on "Return Receipt Requested" E-Mails

start by clearing your outbox

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Im getting a error form outlook 2003 saying: Task ' - Receiving' reported error (0x800CCC90) : 'Your incoming (POP3) e-mail server has reported an internal error. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). The server responded: Our products are listed as follows:'

Answer:Outlook error: Server responded: Our products are listed as follows:

Hi kawiiguy

Welcome to Tech Support Guy Forums!

The error code 0x800CCC90 is:
0x800CCC90 POP3_RESPONSE_ERROR Client response invalid.
OLEXP: Outlook Express Error Codes

Have you verified your server names and passwords are correct in the account setup?

Is it possible the mail server was down at the moment you tried polling for messages?

Try recreating the account to see if you can duplicate the error.

Let us know what happens.

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I've checked my password, user name and other settings and have also checked my email scanner on virus prtection but cant seem to fix this and receive my mail. any help would be appreciated.

here is the actual error message- The connection to the server has failed. Account: '', Server: '', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

Answer:outlook error message 0x800CCC0E cant connect to server

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After reinstalling Windows XP (and Outlook Express 6) following another problem with OE (which is posted in another thread here), I am now getting the error message 0x800CCC90 and 92, "There was a problem logging onto your (POP3) mail server. Your Password was rejected ..." This problem started when I created a new identity for my son. It is that password that gets rejected. I can access my own OE inbox, but then I get my son's logon prompt in my inbox. When I click "cancel" on that logon prompt, I get the error message about the password.

I have tried to delete my son's identity, restart OE, create that identity again, but I get the same error message. I have been to Identities, and Tools > Accounts > Mail > Properties > Servers numerous times for the past few days to try to resolve this issue, and this has been a hopelessly time consuming effort with no results. Can someone please help?


Answer:Solved: Server Error in Outlook Express 6, 0x800CCC90 and 92

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Good evening.Have been trying to access forum since c 18:00notice other people have posted threads since this time so presume site was not down ?Error was`could not connect to Jrun server`This morning outlook express could not access server due to conflict with another server ??was not here at the time so cannot report error more accurately.When outlook express was restarted this morning an icon appeared on my desk top which says it is a 178kb file - right click gives the option to run a virus scan on the hard drive ?Cannot describe the icon other than to say it has a `sine wave`underneath.(temporary file ?? )have put in recycle bin temporarily - but do not know what it is or where it came from.When tried to read via word seems to be binary code / pdf ??Learning slowly - mostly thru this site

Answer:outlook express server error -strange icon

which gave rise to the JRun error message, so be assured it wasn't just you!I have no way of telling what this file might be, but if it's asking you to connect to anything don't do it. Delete it from the recycle bin and forget it. Are you running any anti-virus software? If not, I strongly advise you to get some as soon as possible. click here and download the free version of AVG - it's an excellent application and will protect your computer from almost all the viruses out there.

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Exchange 2K3 sp2 on SBS 2K3 Standard
Outlook 2K3 clients...
All Microsoft updates on both sides

This one girl at this client always seems to push her Outlook abilities and come up with oddball errors.

She has a few distribution lists in her Contacts...

One list is about 170 addresses...she added 4x new addresses last week. ...the following day..went to this contact list to open it.. and "'Cant open. Not enough memory available on the microsoft exchange server computer to perform the operation."

Googling this is proving a bit fruitless....shows many people have bumped into this issue..but I cannot find an authoritative answer.

It seems to open up fine if I go in through OWA

Her mailbox has had the default limits as far as size removed.

Network is 15x nodes.

I'm guessing Exchange has some max size you can have for distro lists? If so, any way to tweak? Having a limit of under 200 seems....lame.

Answer:Distrubution list error on Outlook w/Exchange Server

say it works in OWA?

did you try a new profile, just for a quick test?

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I am running Outlook 2007 enterprise on Windows 7. I am getting an error when trying to send mail. I can receive mail and it is okay but not send.

Email server setting and account username and password are all correct.
Incoming is
outgoing is

The error I'm getting is 0x800CCC0F : The connection to the server was interrupted.

I googled the error and the consensus is that anti visus software or firewall is causing the error so I uninstalled my antivirus and firewall software but no luck

This is getting frustrating Any suggestions would be greatly appreciated please!!!!!!!

Answer:Error with outlook 2007 0x800CCC0F : The connection to the server was


Okay here's what I did in case this helps anyone else.

My ISP is telstraclear so I substituted their smtp settings so instead of I used

I can't believe I couldn't find this solution on the net!!!

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I have encountered the following report for each of our email accounts on Microsoft Outlook Express this morning (Here is one of the error messages):

The connection to the server has failed. Account: '[email protected]'. Server: '', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number 0x800CCC0E

I can check all the mail accounts via web access, so the problem evidently is with my Outlook Express. Am I right? What can be done about it? Can you help? T H A N K S !

Answer:Error Msgs - Outlook Express - Server connection


I've moved this to Web and email for more response

Take a look at this:;EN-US;q302339

Even though that's for MSN, where it mentions see if changing it to It may/may not work, so you may have to change it back if its doesn't.

Is this just happening when you try to receive emails, sending or both?



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hello to every one.

this salman.
i read many solutions about my problems. but my problem is next level for the solution.
my problem is that i had already change SMTP settings like check mark on (my outgoing server (SMTP) requires authentication) but my problem still not solve. mails dosent send to any one. please help me somebody.
waiting for quick reply.

Muhammad Salman


Answer:outlook 2013 error The server responded: 550 - Botnet Detent

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Sending emails was completely fine until today!
Now when I try to send/receive, I get an error message saying reported error (0x80042109) - Outlook can't connect to outgoing (SMTP) email server.
Why is this suddenly happening and how can I fix it?

Answer:Outlook Send/Receive Error - cannot connect to outgoing SMTP server

It is a glitch at the server, it will resolve itself.
In the meantime log in to your eMail via your browser.

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Since this morning (12 hours ago) I cannot connect to the Outlook Exchange server.
Our admins checked and I found that when I start NSLOOKUP, I receive the message "The ordinal 1108 could not be located in the dynamic link library WSOCK32.dll".
By google I found your forum and the thread how to collect the logs.
Please find them attached.
Can you please advise what to do?

Answer:No Outlook connection to Exchange server, NSLookup ordinal 1108 error

Welcome to Major Geeks!

Download Windows Repair by and unzip the contents into a newly created folder on your desktop.

Now run Repair_Windows.exe by double clicking on it ( if you are running Vista or Win 7, use right click and select Run As Administrator)
Now select the Start Repairs tab.
The click the Start button.
Create a System Restore point if prompted.
On the next screen, click the Unselect All button to first deselect all repairs.
Now select the following repair options:
Reset Registry Permissions
Reset File Permissions
Register System Files
Repair WMI
Repair Windows Firewall
Remove Policies Set By Infections
Repair Winsock & DNS Cache
Repair Proxy Settings
Repair Windows Updates
Set Windows Services To Default Startup

Now on the lower right side check the box to Restart/Shutdown System When Finished
Then make sure the Restart System radio button is enabled.
Shutdown any other programs that you are running now before continuing.
Now click the Start button.
Be patient while the tool repairs the selected items.
It should reboot automatically when finished.
Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista or Win7, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

Make sure you tell me how things are working now!

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Outlook 2010, Win7, email account: (1 of 2 accounts)

Error code 0x800CCCDD
Protocol: IMAP
Port: 993

Outlook 2010 had 2 functioning email accounts prior to the MS required remove/add of an account due to MS' server change. I used the recommended, automatic add (after the remove) for the account. is now an Exchange account. During the add, there was a message indicating the Exchange account would 'take over', and so it did. Unilaterally it took over the default position--oddly, this despite mail accounts indicating the second (a MAPI account) email account was the default. This was unacceptable.

So I proceeded with MS' second option--a manual add with being an IMAP account not Exchange. This sort of worked. The second account is back again as the default however is persistently and erratically not connecting or losing connection per the above error.

The only fix I've found googling was to uncheck Outlook's mail options to do any kind of automatic send or receive. That seemed to work for a while but the errors are back--just not as frequent.

This error is not present when doing the required remove/add with Outlook 2007 with the same second account that's the default.

Any suggestions?

Answer:Outlook 2010 error: 0x800CCCDD--IMAP server closed connection

You should be able to set which email account you want as the default one. In Outlook 2013 you can do this by selecting File then Account Settings & on the window that opens you can see which one is the default email account.

On the same line as where there are options for New, Repair, Change there is one to Set as Default. This will be greyed out for the Default Account, but if you click on the other account you will be able to set that as the default account.

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