Computer Support Forum

Problem in 5559 (series 5000) touchpad / trackpad

Question: Problem in 5559 (series 5000) touchpad / trackpad

The cursor is jumping around when you lift your finger from the trackpad. I am finding it very difficult to use Photoshop and cannot do anything precise which is ironic as this is a precision touchpad. There is nothing precision about it.
In this post someone found a firmware Dell for XPS13, Is there something similar for 5559?
Thank Very Much

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Preferred Solution: Problem in 5559 (series 5000) touchpad / trackpad

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Problem in 5559 (series 5000) touchpad / trackpad

You can update the System Setup(BIOS)and see if that make an difference. Please click on the link below:

Just making sure I'm reading your post correctly, you do have the precision touchpad on the Inspiron 5559 ? Correct ? If you don't know for sure, go to device manager, stroll down to "Mice And Other Pointed Devices, and then expand it. Hopefully, you'll see touchpad driver.

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does anyone know if this can be done i have a non touch with a broken screen and would like to install a touch is there any issues with doing so that i would need to know before i order a new screen

Answer:Inspiron 15 5000 Series 5559 upgrade screen to a touchscreen

Thank you for writing to us!
This upgrade in the screen can be done only at the time of purchase as the system configuration will be different from a touch to a non- touch.
Kindly private message the service tag and email address.

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what is the number of this part to find? will any m5yk1 work? I am confused.

NEW OEM Dell Inspiron 3451 3558 5451 5455 2015 Battery 14.8V 40Wh 991XP M5Y1K

NEW OEM Dell Inspiron 3451 3558 5451 5455 2015 Battery 14.8V 40Wh 07G07 M5Y1K

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Wondering if anyone has solution to this issue. I keep getting Touchpad Notification "Your touchpad has been disabled" and then a few moments later another notification "Your touchpad has been enabled".
Anyone know what could be causing this? and how to fix it.


Answer:Inspiron 14 5000 Series with Win 10 : touchpad issue

kassamvarvani,Reinstall the chipset drivers and then install the touchpad drivers in the system.Dell Drivers and Downloads

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Pretty much in the title. Randomly, I'll move my finger across the touchpad but it doesn't register. Then I have to kind of move my finger *very* lightly and it will register and move again. Laptop isn't six months old yet so this is hella-annoying (yes I know it's under warranty, but I don't want to ship it away for two weeks if possible!)
I've read that uninstalling then reinstalling both the touchpad driver and the touchpad program itself, but I'm not technically gifted so I'd rather not chance making things worse.
Any help would be greatly appreciated.

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I got my Dell Inspiron 15 5000 series a week ago, and despite things working perfectly in the beggining, my touchpad stopped scrolling (2-finger gesture).
The only think it does is move the cursor.
According to the sticker on my laptop I have a precision touchpad, but I see no "You have a precision touchpad" statement in the settings as I believe I should.
Can anyone help? Is there a specific driver that maybe got corrupted? (I ran the update driver test and it says that my driver is up to date) Or is there a separate driver for the gestures?
Thanks for the help

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I used to have a lot of problems with the touchpad intermittently freezing; it then worked well for a while but is now misbehaving oddly.
The right and left buttons on the touchpad work normally, but instead of moving the cursor, trying to use the main part of the touchpad scrolls the screen up and down instead.  A USB mouse connected works normally.
It started yesterday.  Only thing I did was run AdwCleaner and delete a registry key it found (I think I had downloaded adware on mistake so I was cleaning it).  It started this behavior a little while later.
ScrollLock doesn't seem to be on and I have tried disabling and re-enabling the touchpad.

Answer:Touchpad acting up: Dell Inspiron 5000 series

This was solved by uninstalling and reinstalling the touchpad and drivers.

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So i just bought this thing yesterday from office depot. what is happening is if i rest my forearms on the case of the laptop it will left click on the touch pad. which is very annoying since it always makes me start typing where ever my cursor is at that time. Also if and press very lightly up from the bottom of the laptop right below the touch pad and it will do the same thing i think something is screwy here.

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I have recently purchased dell  Dell Inspiron Core i7 - (16 GB/2 TB HDD/Windows 10/4 GBGraphics) 5559 Notebook. I do not see power LED. I cant figure out if my laptop is on or off
There seems to be something on top of Power button located on top right corner. But its never ON.
Is there any problem with laptop hardware?

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Hello all,
So disappointed in my current 5400 rpm hard drive.  Looking for recommendations on adding/switching to an SSD for the OS?
Current system:
Inspiron 15 5000 - 5559 laptop15.6" Touchscreen6th generation Intel i7-6 500U 3.16 GHz processor16 GB RAM1 TB 5400 RPM hard driveWindows 10 Pro 64bit
Any advise is GREATLY appreciated.  Thank you in advance. 

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I bought an Inspiron 5000 series laptop last October and from the beginning we noticed the power adapter fit rather loosely when plugged into the DC power port on the laptop itself. Gradually this got even looser and within the last couple of months it won’t stay plugged in unless the plug is physically supported by something or the laptop is just not touched at all.
When I purchased the laptop I also bought 2 years of on-site service because my wife uses the laptop to run her small business.
I just got off the phone with technical support and initially all they would do is transfer me to the out-of-warranty service group claiming that this was a wear & tear issue and not something that would fall under warranty. After talking with a supervisor, he was unwilling to dispatch a serviceman but would allow me to return the laptop to a depot for further investigation. However, the impression I got from him is that the depot would likely just call this a wear & tear issue and charge me for the repair anyway.
I am a bit frustrated because this seems to be a pretty clear case of a bad DC port and I can’t see why my onsite service shouldn’t cover this.
Any thoughts or recommendations on how I can proceed with this?

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This laptop has the worst button design in the history of technology. A button with a design that has a light opening with no lights and one light bulb for any activity. After destroying my first button after pressing on it to hard, my problem with my new button is, what are the times for it to turn on. Just pressing the button doesn't help. Light  says charging but it only goes on after light stops? One light, no words, just a battery symbol. I don't want to pay for more laptop buttons please help. Save me from a bad laptop design layout.

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Hello, I just changed my laptop that i used for 6 years to Dell Inspiron 15 5667. At first my audio isnt working and i sent it back to the company that i bought it from and they fixed that for me. But now, after around one month, while i travel to another country for my studies, my laptop sometimes freezes or i dont know what do u call it, the screen freezes at that moment and the mouse, keyboard is not responding too. I have to make a hard restart to solve this problem, any idea what is happening ? 

Answer:A problem about my newly bought (2 months) dell inspiron 15 5000 series

Is the exact system model Inspiron 5567? What is the current OS version installed on the system?
Are there any bluescreens / system crashes? Do you need to manually restart the system every time the system freezes? What applications are you using when the system freezes? When you power on the system from a cold boot, how long does it take for it to freeze?
Update the BIOS - - enter the service tag and download the BIOS, update and restart the machine and check.
Restart the system and check in safe mode - 
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. Also, run an extended / thorough tests on the HDD and memory to check for any possible errors. 
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.

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Hi There,
I am facing issue with Dell laptop where as i can see Pink and Green screen which flickers , I checked screen with "Power+D" button and it did show those lines in all colours expect  white.
Please let me know how to fix it, do i need to replace LCD? Its not even 1 year old.

Thanks & Regards

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Hi Lenovo & all, I use the trackpoint most of the time, but recently after updating the drivers for a number of times from Lenovo update manager I found out that the touchpad on my T60 is not working right. Symptom is that whenever my T60 is tilted forward or backward (i.e. not sitting horizontally flat), then there will be great difficult trying to control the pointer with the touchpad (not responding, etc). Did somebody encounter similar problem?

Answer:Weird Touchpad / TrackPad problem on T60

I found that the problem can be due to the palm rest region being pressed down my my palm:If I press the palm region up on the edge (as it flex a little bit when I use force), then the touchpad works fine even when the laptop is tilted. However, when I stop pressing up on the edge, especially after I have put my palms onto the palm rest to type again, then the touchpad stop behaving normally again It is a design fault of T60, or is it just my T60? Can I have it fixed?

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Hello. I wonder if there are any solutions for the following problem I am having with my touchpad. The touchpad mouse is extremly glitchy Please help, as this is a really basic requirement for any touchpad. I am currently a little disappointed as this is the most expensive laptop i have ever purchased. The touchpad/ imagepad has many functions, but the simple ability to be unable to point to exactly where you need to 20% of the time, is making this almost unusable. Notebook details: HP Envy 17 - Windows 7 - Model - 17-3270NR I look forward to your help guys! Thank you.

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Question: dell 5559 touchpad

just bought the dell 5559 and i can't seem to find the touchpad options. i tried installing the driver from the support website and followed a couple answers but nothing popping up in control panel or advanced settings. can someone advise please? windows 10 x64 here

Answer:dell 5559 touchpad

Hi rockyaj,
Thanks for posting.
Here is some information on troubleshooting the 5559 you may find helpful.
Post back here if you need additional assistance so the experts can help.  Thanks.

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Hello there!
So I was experiencing some unsolving problems with my laptop so I figured refreshing it might do the deed. But when I did so my touchpad scrolling started not to work: I couldnt scroll it up, down or sideways in my windows 8. Now i`ve tried pretty much everything I could imagine to fix it, but I just cant figure it out what`s the problem and why my scrolling is not working. I need sugestions, because I couldn`t sort this out by miself. Thanks!

Answer:Problem with touchpad in Samsung Series 5 Ultra

Have you uninstalled your touch pad drivers, rebooted and reinstalled? Have you turned off your touchpad manually on the keyboard and turned it back on?

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Question: ATI HD 5000 series

Does anybody know anything?

release dates?


i have looked everywhere, cant find anything.

all i can find is what prices to expect.....

Answer:ATI HD 5000 series

Haven't heard anything... probably because ATI doesn't plan on releasing new GPUs anytime soon.

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My Laptop, an Inspiron 5559 64 bit, running Windows 10, Version 1703, Build 15063.447. 
The only recent change, OS was upgraded to Windows 10 Creator several weeks ago. Overall there are no issues, as a matter of fact, I am using the Laptop composing my question.
However, after a period of inactivity, the Touchpad stops responding, frozen, in my estimating it goes to sleep and does not wake up. My trouble shooting efforts include, downloading and updating driver, to no avail. The only way to get back touchpad is to reboot.
Please note, touch screen services remain operational and responsive.
Any guidance troubleshooting the issue will be greatly appreciated.

Answer:Inspiron 5559 touchpad stops working after sleeping

Hi ecr1014,
Any damages noticed?
Does external mouse works fine?
Run the diagnostics by pressing F12 during startup and let me know if touchpad responds in that screen?
Update the Touchpad driver and also update the BIOS.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.

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I'm running windows 10.  The touchpad on my new Dell laptop has ceased to function.  There is no touchpad tab in the Mouse Advanced Settings Options.  I've downloaded the touchpad driver.  There is no Fn key associated with the touchpad.  Anyone know how I can get this working?  It worked when I first purchased the laptop one month ago.

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im thinkin of gettin 2 HD 4870's in crossfire but idk. when will the 5000 series be out so i know not to waste my money now.

Answer:Any idea when HD 5000 series comes out?

september 10th the cards are being announced, i'd guess late spet early october we will be able to get our hands on them.

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bad experience with my dell laptop Inspiron 15 / 5000 series, I purchased my laptop on September 2015 it cost me 820$, I found my hard drive performance reach 100% without any installing apps or programs once I tried to install original copy of Microsoft office my laptop stop working I called the service center and they collect my laptop and unfortunately they changed my hard drive and am lucky that my laptop still under the warranty, then after long time of not using my laptop I tried to start work with my new laptop again the same issue back and my hard drive stop working I called the customer service and I explained the full story about the performance and may be there is an issue with the motherboard or this kind of hard drive again they changed my hard drive now for third time my hard drive performance is 100 % without downloading or installing any apps or prog  and it`s really very slow how come laptop with all this qualifications and still slow and now my warranty expired why I have to lose 820$ in one year without using my laptop because of bad service center please I need a solution

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So, ive been debating on whether or not build a new i7 machine, and although I really, really want one ... I can't really justify the cost ATM.

Being as what I want will run me about $900 and that excludes a new GPU Im thinking maybe just upgrade the GPU now, and put the whole new platform on hold for 6months -> a year.

Anyway, I currently have a HD 4890 Vapor-X & I really want to stay with Sapphire for an ATI card. Simply because I have a few of them and they've all been fantastic.

What Im looking at:

5850 2GB Toxic ($369) - SAPPHIRE Toxic 100282-2GTXSR Radeon HD 5850 (Cypress Pro) 2GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP Ready CrossFireX Support Video Card

5850 1GB Toxic ($309) - SAPPHIRE TOXIC 100282TXSR Radeon HD 5850 1GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP Ready CrossFireX Support Video Card
Theres also a Vapor-X version of this same card. Only difference is its not factory OC'd and a bit cheaper at $294)

5870 1GB Vapor-X ($394) - SAPPHIRE Vapor-X 100281VX-2SR Radeon HD 5870 1GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP Ready CrossFireX Support Video Card with Eyefinity

So, Im curious if anyone knows if the 2GB memory will help any at all over the 1GB at 1920x1080? I do like using AA and AF.
ive seen both reports, yes it helps and no it doesnt untill higher res above 1080P.

Would the 5870 be worth the extra cost over the 5850?
Im wondering if the Toxic 5850s may perform nearly as well as the 5870.

Look... Read more

Answer:New 5000 Series ATI Card

I was thinking, maybe you should wait until friday before you decide. HD6 series about to be released.

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my computer is less than 1 month old and the keyboard is locked.  How do I get it unlocked.

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hi i have a 4870 in my pc and im hopin to get a 5850 or something soon but idk what i should do with my old 4870 like can istill use it for anything? maybe for another monitor? or would 2 different monitors on 2 different cards be not possible? anyways i bought that card for like 250 and have loved it ever since and dont wanna sell it. just what can i do with it? (planning to buy a new montior fo dual display soon too)

Answer:So the 5000 series are here... i have a question

Sell it while it still has some value to help offset the cost of the new card.

And no you don't need two cards to run two monitors, you would be hard pressed to find a card made in the last few years that can't run dual monitors.

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I'm a big-time right-click and open in new tab user, but having the buttons "hard-click" sound every time I click on something is going to drive my housemates nuts.  
Any suggestions out there?  Thanks.

Answer:Inspiron 5559 - can I turn off the click sound for the touchpad buttons?

My only suggestion is to just tap the scroll pad above the buttons, it basically does the same thing unless you are doing a copy and paste.

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The computer is running windows XP and appears to run okay. The problem is that when it is shut down completely it goes to a Blue screen that says the following:

*Hardware Malfunction
Call your hardware vendor for support
NMI: Parity Check / Memory Parity Error
***The system has Halted***​
Like i said the computer seems to be running okay, but when it is shut down this is the message that comes up and it has to be turned off manually. Does anyone have any idea what the problem might be or things i should check.

Answer:Compaq Presario Series 5000

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When i close my laptop and reopen later in the day ( i have the login after closed off) it will come back on with select keyboard language so i select US it then restarts and everything is ok until the next time i close it.

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When I first turn it on I get 3 loud beeps in a row over and over. This stops when home screen comes up. When i go online on crome-5 soft beeps over and over. Nothing came up in diagnostic and I have removed battery.It's weird but the only time it stopped-on Facebook and clicked on Disclosetv which came up in new window. No beeping. So I closed facebook window and went from disclose back to facebook. Beeping started. Beeps on every link I open.

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my graphic driver error please help me

Answer:i need amd radeon hd 5000 series (driver)

@sarwono Try and install this. REO

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Hi there, 
I bought the Dell Vostro 5568 as a birthday gift for my mom about a month ago and for that month she could barely use it. 
The lap-top "freezes" all the time. No matter what you're using it for. It was meant to be used only for browsing the internet and watching movies. None of that could be done. Both Firefox and Chrome browsers crash and "freeze" all the time. 
I ran the hardware tests - memory, fan, hard discs, etc. (F12 key upon boot). The results were fine. No errors were found. All tests "passed"
This is what I got: 
Vostro 15 5568
Service Tag 
<Service tag removed>
All tests passed
Validation: 115213

After performing the tests, I restarted the machine, logged in, started Firefox, tried to open and the lap top just crashed. The fan started working as if I was playing some kind of heavy game, or some memory draining software...

I've also tried reinstalling Windows 10 couple of times, Firefox, Chrome - no luck, it even got worse after the tests that I did last night.
Tried CHKDS check of the hard disks - again no bad sectors, no errors.
I would really appreciate some counsel on how to proceed. Should I just return the lap-top? I really wanted to buy Dell so I'd be glad if you are able to help as I don't want to switch or exchange it with other brand.
Svetoslav K

Answer:Dell Vostro 5000 Series

The return period has now passed, so that is not an option (unless your reseller permits it;  most have a restriction on the return period - Dell allows 21 days from shipment).
If this is mostly with browsers,  turn off the hardware acceleration and the problem should clear up (see link below on how to do this).

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Hi, I have a Dell 13 -5000 series Laptop its about 1 month old IT currently has a 1TB HDD  Intel Pentium Gold Chip which came as standard what I want to is the following - 
1) Could I Take the 1TB HDD drive out and swap for a 250 or 500GB SSD Instead ? 
2) Would this void the Warranty if I did this ? 
3) would the upgrade be compatible ? 
would some be able to answer my question . Thank you

Answer:Dell Inspiron 13-5000 Series

1.  Yes.
2.  No, though of course the Dell warranty won't cover the drive.
3.  Yes, if you use a 2.5" SATA SSD.

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Hi, i have a Compaq presario 5000 seris 5420US model computer. I wish to upgrade Memory and processor, however, I cant get a strait answer to the questions of how much more RAM can i get, and if an AMD athlon 2400 xp will operate properly with my motherboard.

Anyone help me out?

Answer:presario 5000 series 5420US

well here we have a pro. with us
guys ask him all ur HP/compaq queries

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I have an Inspiron 15 5000 series laptop. It does not show any sign of startup. I do not see any light including the power light on the power button when I press it. There is a green light on the power adapter which confirms the power gets to the laptop. I tried removing the battery and removing the power cable and then holding the power button for a minute and later fixed the battery and the power and tried turning on... It plays dead. Any idea how to get this going?

Answer:Inspiron 15 5000 series issue

You've pretty much ruled out every possibility except that the mainboard is bad.  If you're under warranty, contact Dell -- if not, brace yourself for what will likely be several hundred dollars to have the mainboard (along with the CPU, of which it's a part) replaced.

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I just had our company IT person complete a fresh install of win 7 64 bin on my Dell XPS 410. Prior to that I recently installed one of the AT HD Radeon 5000 series (don't have the exact model # near me). It was installed and software was DL. The software gave me the Catalyst to control my card. I was using two monitors to play Microsoft Flight Simulator. The Catalyst allowed me to stretch the screen so I had a full cockpit view. Of course this also made my windows desktop screen stretched also as one full screen.

Now that I have win 7 fresh install and the DL update Catalyst for the graphics card. I don't have the option any longer to stretch my screen. The new catalyst doesn't have the option.

NOTE: I first attempted to install the original software from disc that came with the graphics card but it would crash my computer everytime.

Can someone help me. I'm not a computer genious AT ALL!!!!!!

Answer:ATI Radeon HD 5000 Series/Win7 64 bit help

Hi glades250, welcome to sevenforums.

You need to reinstall the drivers for Windows 7 - ATI Radeon use the first download link.

Let us know if you need further help.

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Laptop won't turn on. Indicator light works on charger. I have tried the "take battery out, unplug charger, hold power button, 30 secs. put everything back together" Doesn't work. Also, no beeps. And no light on power button. Help!!

Answer:Laptop Inspiron 17, 5000 series

Thank you for reaching us.
Is it possible for you to remove components like Memory module, Hard drive ?
That would help us figure out if something is stopping the laptop from starting up.
Can you check if the laptop charger light stays on when you plug it in? Was there any hardware/software changes made to this PC before it stopped powering on?
Thank you

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I have a Dell laptop that when trying to turn on, sounds as though its working but beeps and can hear clicking, power light flashing, but will not turn on.  Ive tried some of the quick fixes, except putting in the oven (scared of that), yet nothing has solved the issue

Answer:Dell Inspirion 15 5000 series

What is the exact model (5521, etc.) and beep pattern - 1, pause, 1, 3, pause 3, etc.?

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My laptop went to the "we found an error...must restart" screen and since it has the led light flashing with the backlight on the keyboard flashing as well. And nothing, doesn't acknowledge that I've held the power button, or anything else.
This is only a month old - used for school, Netflix and Pandora streaming

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What is the difference between the Radeon Mobility HD 5000 series and 4000 series? I know the 5000 supports DirectX 11, but how is this a good thing? What is new? I've heard of Eyefinity, but I don't see how that and DirectX 11 will help at all on a laptop.

Answer:Radeon Mobility HD 5000 series

Quote: Originally Posted by Windows i7 920

What is the difference between the Radeon Mobility HD 5000 series and 4000 series? I know the 5000 supports DirectX 11, but how is this a good thing? What is new? I've heard of Eyefinity, but I don't see how that and DirectX 11 will help at all on a laptop.

1. price
2. clock speeds
3. amount of memory
4. DX 11
5. 3 monitor support
6. Dx 11 for newer games that will support DX11 greater eye candy and gaming
preformance, as well as Photoshop and any graphically demanding programs.

As far as helping a laptop it depends on the laptop and the CPU, amount of memory and type either DDR2 or DDR3
And on the GPU DDR5 or GDDR5

The 5 seire cards work with a different chip design for lower power consumption and greater battery life.

I use Nvidia so hopefuly an ATI member can better answer your questions and correct or add to any things in this post.

You have an exceptional laptop but it will never provide the same gaming experience as a comparable Desktop,where you can change the GPU/CPU.

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Hi - I am new to this site and really appreciate any help I can get. I purchased this computer in October 2015 brand new- starting using it in January of 2016 - I cannot seem to set up the computer as a new computer (if that makes sense) - I have used a computer for many years personal and business. I am trying to use a go to meeting site that allows me to get there but in the middle of the meeting - it continually says internet explorer had stopped working and kicks me out time after time - I feel it is something to do with the hardware but not sure - If someone is willing to just walk me thur the basic set up of a new computer or has an idea why this message is constantly popping up - I would really appreciate it- thanks so much!

Answer:Dell Inspiron 15-5000 series

As a test try a different browser (like Firefox or Chrome or Opera) to see if the problem is still present when not using IE.

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Can I upgrade my Inspiron 5558 with a quad core CPU? If so, with what has been tested?


Answer:Inspiron 15 series 5000 CPU's upgrade

While there are versions of this model shipping with quad core CPUs, some considerations:
The CPU is soldered to the system board, so the entire mainboard must be replaced to upgrade.  This has two ramifications:
1.  It's expensive - think upward of 50% of the initial cost of the system, and
2.  It voids any warranty remaining on the system.
With anything but the very highest-end notebooks these days, the CPU isn't upgradeable -- except for a very few remaining high-end workstations and gaming notebooks, socketed CPUs that can be upgraded are a thing of the past.

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I have had this laptop since December 27th 2016.  I use it for school and that is all.  Within the last few days it has been turning to a black screen abut 30 seconds after I plug in the power cord.  When I undo the cord from the computer, the screen comes back.  I left it plugged in to charge last night but when I came to get on it this morning it was only at 50%.
Anyone knw what is wrong?

Answer:Laptop Inspiron 15 5000 series

Hi PSD0716,
What is the exact system model? 
Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible?
If you have a dock connected, disconnect the dock and check.
Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).
Disconnect the adapter and battery and press and hold the power button for 30 seconds to release any static power. Then test the system with the adapter only / battery only.
Update the BIOS - - enter the service tag and download the BIOS, update and restart the machine and check.
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.

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Shut down my computer last night. It was nearing low battery power, but wasn't dead 5% or so.

Woke up this morning. Plugged it into the charger, and it won't turn on. The white LED at the front of the computer is on fine though.

Tried with just the battery, no light no power.

With just the cord, also no light, no power.

Light only comes on when both are in, but still no power or any signs of life other than that little light.

Is the issue with the battery or the cord and how do I find out which?

Answer:Inspiron 15 5000 series won't power up

What is the exact system model?
Does the system overheat? Is there any damage / liquid spillage on the system?
When you press the power button, does the power led come on and stay on or does it go off after a few seconds? 
When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed?
Please check if there is any damage on the machine. Check if all the ports on the machine are fine or misaligned. Sometimes if the pins in the USB ports are touching each other, they are known to cause many issues on the machine.
Disconnect the adapter and battery and press and hold the power button for 30 seconds to release any static power. Then test the system with the adapter only / battery only.
Press and hold the fn key + power button to turn on the system and it should initiate the diagnostics - check for any possible beep codes.
Run the LCD bist - Turn off the system and press and hold the "D" key + power button to turn on the system and it should run the LCD built in self test - see this link for more info -
Enter the service tag and download the service manual and open the chassis - remove the HDD / memory modules and check if the system powers on and detects the absence of memory indicated by beeps.
If nothing works, I would suspect a motherboard fault and it needs to be replaced.
If there is no warranty, then you could contact our team to get a quote for a paid service cal... Read more

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 I bought the Inspiron laptop online in October 2014. At the beginning of this year we noticed that sometime the "right hinge" started to give a cracking sound. We didn't pay attention to this problem, but it got worse and now there is a space between the cover and the laptop itself. We are not closing the cover anymore. I went online and discovered that this is an ongoing problem with this laptop. We would like it fixed. Can anybody advise us what route to take to get it repaired? Without going through BBB? Thank you. 

Answer:Right hinge Inspiron 5000 series

Read the announcement at the top of this Laptop General Hardware board, "Dell Laptop Hinge Policy". Because a hinge is under the "normal wear and tear" policy, you will need to pay for the repair using our "Support Service for Expired Warranties" offering.

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I would like to upgrade the CPU on an older model Compaq Presario 5000/K series desktop. Currently installed is a 900Mhz Duron. I'm not sure what the model MB is, but presume it to be a micro ATX of some description. Would it be possible to "pop" in an Athlon XP 2.0 and if that is possible would the BIOS need upgrading as well?

Answer:Compaq 5000 series CPU compatability

Can you be a little more specific on the Compaq part number or provide a number like 5002US? A 900MHz Duron, but what about the motherboard bus speed? I saw a listing for the 5002US model with only a 200MHz bus speed... This could be your limiting factor in deciding what CPU would work for you

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I just purchased a new laptop - I didn't think to determine whether or not there was a CD/DVD drive on the computer.  I assumed this was a given.  Now I don't know how to install 2-year old software that is on CDs.  I can download it but have to pay for it again!  Does anyone have any suggestions?

Answer:Inspiron 15 5000 series: /what about a cd drive?

You'll need to buy a USB DVD/CD drive - they're about $30-50.  Very few systems come with internal optical drives now -- they're doing a fast fade into history.
The other alternative if you have another system with an optical drive is to copy the software to a flash drive, and then install it from there.

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i want to know issue About my System hand Jack , I Check every thing but its not working , i Purchase Few mint Before 
from Day 1st its not working. i need Solution its Soft problem or Hardware Issue . 

Answer:Dell Inspiron 15 5000 Series

fassy4uSystem hand Jack
Hello. What is a hand jack?
Suggestion: try using Google Translate to try to find the English word for it, or give us a link to the item.

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I have a brand new Inspiron 17 5000 Series and it is so noisy. As soon as I turn it on, the fan or
something is going non-stop. I have updated the BIOS made sure it is well ventilated and have it just sitting there not doing anything and this fan is going and going.
It is so loud I am thinking of returning it because I can't bare to hear it constantly running when I am doing nothing but reading emails.
Any ideas of what could be wrong or is just the way new laptop are? I have an older Inspiron 17 and it never made this much noise unless it was processing something.

Answer:Inspiron 17 5000 Series Too Noisy

setting the processor power management to 48% didn't make a difference

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Hey,Please are there ATI Mobility Radeon HD 5000 series drivers for windows 8 64 bit? I have tried to update my HP ENVY 14-1260 BEATS drivers online. It automatically gave me a black screen. I could still hear the music I was playing before it went black. Please help.

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So I've tried to press the power button, obviouslly, but the laptop won't turn on. Not a single beep or flicker fron the power light occurs. It's like the laptop's dead. But when I connect the AC charger the light indicating that the laptop is charging is on....
Last thing I did: The laptop warned me that I have a low battery but I kept working... so ecentually it turned off automattically. I tried to turn it on again... without charging the battery... then it turned on, then of again... thereafter when i got home, I charged the laptop but when I press the power button... it doesn't start... can somebody help mee


Are you using the original charger? -if the battery is totally empty and if you're using a wrong charger it might give problems.
Also have you tried a "hard reset"? -This goes as follows: remove battery, charger, USB's etc; remove everything you can (except parts inside the laptop) and then keep the powerbutton pressed for 30 seconds. Then put the battery (and charger) back in and try to boot again.

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help my compaq keeps frezzing, i dont know whats wrong with it i have opened it but i cant see any problems. help

pc info

compaq presario 5000 series
1 ghz
128mb ram

i have had this computer for a few years and have had a few problems with it, the first problem was that the cd drives didnt open, next the modem installed on it didnt work, next something happened to the cpu, and at the end of all that compaq just gave me a new pc, the first pc i had was a dell dimension xps t500 which im using now until i can get my compaq workin the dell has worked great from the day i got it havnt had one single problem with it, its a bit slow but it works great its only 64mb and pentium 3.

Answer:compaq presario 5000 series

freezing Compaq

It sounds to me like you got a Compaq Lemon But you can try to relaod the operating system next becasue you have replaced almost everything else and this is all that is left give it a try and that lemon might squeeze out some results if not I would sell it to the fruit factory and get a different Compaq

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I am getting a new computer and passing on my old one.  Would like to know how to restore the Inspiron 15 5000 series back to factory before I give it away.  Thank you.

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Since today I get the failure: "Internal hard disk drive not found".In BIOS, it is OK and in PSA all is OK.Further, I can not boot from Windows CD, getting the same "Internal hard disk drive not found" error.HDD is OKWhat is wrong??

Answer:Inspiron 5000 Series does not boot anymore

Does the system setup (F2 at powerup) see the hard drive at all?
If it does not, chances are the drive has failed.  If the system is under warranty, run the Dell diagnostics, record the resultant error and report it to Dell - they'll replace the drive.
If the system is out of warranty, post the model (Inspiron 5521, 5559, etc.) and someone can recommend a replacement.

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Have had a difficult time trying to figure this out. Have an old Optiplex 980 that supports built-in RAID 0,1. Purchased a few Optiplex 3046 a few months ago for employees and Dell said that the Optiplex 3046 has built-in RAID support as well. I think they misunderstood the question. The Dell Optiplex 3000 series does not have built-in RAID support.
So this brings to question. Does the Optiplex 5000 and 7000 series have built-in motherboard RAID support like the Optiplex 980?
Secondly does the entire Precision lineup have built-in RAID support?

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I have a Dell Inspiron 15 5000 series and i understand that it has the 1.4a version of hdmi port (which i read is bi-directional, correct me if im wrong) and was wondering if i could use my laptop as a monitor screen for my ps3 and if so how?

Answer:Dell Inspiron 15 5000 Series as monitor for ps3?

............. was wondering if i could use my laptop as a monitor
screen for my ps3........

Some of the more expensive Dell computers (such as their all-in-ones) have an HDMI-In port but yours doesn't.

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I have a Dell Inspiron 17 5000 Series that was purchased with Windows 8 and upgraded to Windows 10 earlier this year.  Recently, the PC has had problems booting into Windows.  What I mean is that when I turn the PC on I’d see the Dell screen and when you expect to see the Windows Start Screen the monitor would be blank with no signs of activity and no mouse pointer.  I thought that maybe Windows might be corrupted so I began a reinstall without deleting my personal files. 
 Everything was going fine until at some point during the installation the PC reverted to the same state it did when it would not boot Windows.  Just a blank screen no sign of activity and no mouse pointer.  Any ideas on what might be the problem?
Ok, I used an HDMI cable and hooked the PC up to my TV.  All of a sudden the PC monitor came on but its a distorted mess however, I was able to make out the login screen.  As soon as I unplugged the HDMI cable the screen went blank again.

Answer:Inspiron 17 5000 Series Not Booting Windows

Thank you for writing to us!
We would ask you to check if the Dell logo comes up .
If it doesnt check if you are able to boot in safe mode and check .
Kindly private message the service tag and email address.

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I cannot turn my laptop on!  Always had a problem, have to try several times, but now not come on!

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I have an Inspiron 5378 on the way, and my understanding is that it has two DDR4 slots.  Dell advertising suggests this machine can only use 16GB.  But around the web, I have seen folks suggesting that some of the earlier versions of this 2-in-1 could indeed take 32GB as 2x16GB sticks.  The CPU in this machine (Core i7-7500U) supposedly supports 32GB so I am wondering if anybody has actually tried 32GB to confirm that it works.  Thanks for any comments!

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hope someone can help out here. I have rediscovered an old laptop I had laying around and thought to be great to have it set up for my 6 year old son. Now all ok etc just one last thing I just can't get sorted. Tis the sound. So now below is the link for the sound driver but for the life of me I don't have a 1.44" floppy drive to download this to.

Is there a way around this or can someone download this for me and...."unzip it" and mail to me?

Please assist

Answer:Compaq LTE 5000 Notebook PC series SOUND

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I attached a powered 6 port USB Hub to my Inspiron 5000 series laptop. The laptop will not boot up with the Hub connected, I must wait until after boot up is complete to connect the Hub. Is there a special USB Hub needed so that it can be connected at all times including boot up?

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after updating to windows 10 from w7, my ati mobility radeon hd 5000 series stopped working because of an error code 43. The 4200 series works just fine. Updating the drivers doesn't solve the problem, but i can install them manually like this: However, the configuration is lost at reboot and i still have problems reproducing videos, so i don't know if doing that is making the system use that graphic card.
Is there a fix to this? and there is a way to do what i did through only dos commands??

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Right now I am trying to use Android Studio on my Dell Laptop, and I installed the HAXM within Android Studio. Now, Android Studio tells me that I need to enable VT-x on my laptop in my bios. How do I do this? 
Any help with this would be greatly appreciated!

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I bought inspiron 5000 series laptop last year august ,from that day when battery decreases to 19% of charge it automatically shutdowns, without seeking any permission.Is there any changes to be made in the settings or it is a default case .
I lost my report due to this issue many times.
Please inform me if there is a way to avoid as soon as possible 

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It's good to know that the guys from Advanced Micro Devices are working diligently to keep the video card of my choice to up to date. That's why a multi-monitor setup on Windows 10 is a breeze for me.
I know this belongs to a bottom-of-the-line card, but I am just happy it's working really great for my purpose. Specially with Windows 10.


After downloading the video driver update, I got this Windows Feedback, And you know what my answer will be.

Answer:AMD Radeon HD 5000 series update - Jan 31 2015

I got an update to my graphic card today as well. Works just fine.


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I see via settings I can remove the Windows 10 home back to 8.1 .. Will the link still be there to install it fresh again or will it just disappear , thanks . I'm having major issues since loading it and would like t try again

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This computer is a 5330US, compaq Preserio 5000 Series running the following
Intel Pentium 4 Processor 1.7 GHz
512 MB SyncDRAM Total Memory
80GB UltraDMA Hard Drive
12X Max DVD-ROM Drive
12X Max CD-RW Drive
64MB nVidia GeForce2 MX Graphics Card ( TV-OUT )
Compaq Smart Credit Card Internet Keyboard
10/100 Ethernet
Compaq Internet Scroll Mouse
Windows XP Home ( with all up dates )

When turning on the computer, there is no KeyBoard, No Mouse, no Beeps, no monitor, no sound, The cpu fan is running, The power supply fan is running, The CD-ROMS fire, or the lights on them come on then go off, The Hard drive does not run.
I have tryed unpluging the power cord, and powering down, then I tryed to reboot after plugging the cord back in,
I think the Load Capacitors on the mother board are bad,
The power Supply connecter, the P3 Cable to the mother board has 12v.
And the Power cable to the Hard drive and CD-Roms have 12v.
The floppy or A:\ Drive shows 5volts, ??
Is the Mother Board Dead ??

Anyhelp ???
Thanks Fred

Answer:Compaq Preserio 5000 Series will not boot up

Could Be !
That machine 3.5- 4 yrs Old????
You ever done a total house(case) cleaning- Strip the cards and HDD,etc, down to scratch>clean card terminals with erasers>blow case and components out with air and carefully vacumn if necessary(DO NOT GROUND ANY PARTS) > install a new CMOS battery .
Now start to check items one at a time. First with Mb,ram ,vid crd See if you can get to BIOS screens> then progress to HDD's etc.
Ofcourse if any test level fails you have a good idea of what is wrong .

Oh yea>Welcome to Techspot

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Hi,I have an aspire 5745g notebook and I heard that microsoft is planning to upgrade all genuine windows 7/8/8.1 users to the upcoming windows 10. But I wanna confirm whether acer will provide native windows 10 compatible drivers (at least gpu) for older aspire series notebooks or not? Because I've tried installing windows 8.1 with windows 7 drivers from support section and it gave me lots of issues.Please help! Thanks.

Answer:Will old aspire 5000 series notebooks get drivers ...

Microsoft will not automatically upgrade your operating system to Windows 10. It will first check if your system is compatible with Windows 10. If it is compatible, you will get a notification asking whether you wish to upgrade to Windows 10. To know more about this, the following link can be helpful: To check if Acer will roll out drivers for Windows 10 for your model, you are advised to contact Acer support by using the link below: Hope this will help you.

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I have a Dell Inspiron I5 / 5000 series which would not start on pressing the power button. I called Dell while it was still under warranty (it is out of warranty now), and they advised to simply remove the battery, and reinsert it. The laptop started fine after this tweak. However, it has done the same now on two more occasions, and worked after doing exactly the same each time.
This is now turning out to be a botheration. Would someone advise on a permanent fix? 

Thanks in advance

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this is a new laptop, the problem is that it wont turn on with the battery ( the battery has been charged), it will just turn on if i remove the battery and plug the charger in. I have searched for solution on the internet, i did try one, i removed the battery and charger, the pressed the power button 30s and then put back the battery and charger, and it turn on. I thinked this solution would fix the problem but it didnt.
Hope you will help me fix this problem forever, thanks

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Two months ago I bought an HP laptop. I used it for two weeks when the computer froze while I was on the Internet. I couldn't close the browser, minimize the browser, call up the Task Manager, or do anything with the computer. I had to shut it off with the on/off button. When I tried to turn on the computer, it froze at the startup screen, with the spinning dots and the HP logo. It would not load up at all.
It wound up that I had to recover the computer and return it to factory default. It took three hours to do. Mind you, this was a brand new computer.
I returned that computer and bought a Dell Inspiron 5000 series laptop. The computer was working well for three weeks when the exact same thing that happened to the HP laptop happened to my new Dell laptop. I again had to recover a brand new computer and return it to factory default and start all over setting up the Dell.
The HP had an Intel processor and the Dell has an AMD. Basically, the hardware in each laptop is different, so I cannot blame this coincidence on the hardware. I ran a diagnostic hardware check on each computer and both had passed that test. I can only guess that there is something wrong with the updated Windows 10 operating system that causes these new computers to essentially crash and have to be recovered and returned to factory default.
Has anyone else experienced such a strange problem? Is there another explanation for this coincidence? I keep my virus software up to date and consistently s... Read more

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Hi,I have an aspire 5745g notebook and I heard that microsoft is planning to upgrade all genuine windows 7/8/8.1 users to the upcoming windows 10. But I wanna confirm whether acer will provide native windows 10 compatible drivers (at least gpu) for older aspire series notebooks or not? Because I've tried installing windows 8.1 with windows 7 drivers from support section and it gave me lots of issues.Please help! Thanks.

Answer:Will old aspire 5000 series notebooks get drivers ...

Microsoft will not automatically upgrade your operating system to Windows 10. It will first check if your system is compatible with Windows 10. If it is compatible, you will get a notification asking whether you wish to upgrade to Windows 10. To know more about this, the following link can be helpful: To check if Acer will roll out drivers for Windows 10 for your model, you are advised to contact Acer support by using the link below: Hope this will help you.

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To be honest, I am not sure how or when this happened but its starting to get worse. I tried a bandaid solution for a few months and I wanna know if theres a way to fix it or if I could possibly use glue.

Answer:Inspiron 15 5000 Series Cracked casing

Glue won't hold - it looks like the hinge is the issue.  Whatever is causing that needs to be replaced (along with the part that's cracked).

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I spilled a little bit of water on my laptop's touchpad. I cleaned off all the surface water, but the touchpad was still malfunctioning an very erratic, and I could not successfully click the necessary string of buttons to shut down my laptop, so I just held the button in the top right corner of the keyboard until it powered off. I turned it back on and it is now working fine, but was a bit slow during the initial startup, login, and desktop display. I have not opened up the bottom of the laptop to check for any internal water or water damage because I do not trust myself with such an important process. Should I have it professionally checked out, or should I be able to conquer this problem (which may or may not actually be a problem; the keyboard, touchpad, monitor, audio, and all ports are working perfectly fine) with a couple of YouTube tutorials? Also, am I just being paranoid, or could I potentially have a real problem?

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Greets everybody, sorry in advance if I'm posting this in the wrong place.

So I'm having problems keeping ITunes open for longer the 60 seconds on my Laptop.

The error message I'm getting is a compatibility issue. I've tried manually changing the operating settings and finished with just admin as was recommended. I've had n o luck.
My older Ipod nanos open on the interface and I'm briefly able to add and remove songs before closing but my Ipod touch isn't even recognized when ITunes is opened. It does show the music on the device ect but I can't delete or add any music.

Anybody had an issue similar to this before?


Answer:ITunes issues via Inspiron 15/5000 Series

IPOD IPAD and IPHONE units change the IOS all the time.   They also drop support for older models and OS.   The Latest IPOD IPAD IPHONE will not work with XP or Vista or OSX 10.6 10.7 10.8  
10.9  10.10 10.11 and 10.12 are still supported as is windows 7 8 and 10.  ITUNES 12.5.3 is the current version as of today Nov 7, 2016

Windows 7 or later
64-bit editions of Windows require the iTunes 64-bit

You did not say which exact model of either device you have nor the version of the IOS aka version 6, 7, 8,  9,  10.  Nor did you say what model of Dell or USB2 or USB3 etc.
Older IPOD IPAD IPHONE DO not support IOS 8 9 or 10.
Not being able to delete or add music can be any one of 15 different problems associated with the version of windows,  version of IPOD IPAD IPHONE, and version of ITUNES Software.
ALL of these things IOS/ IPHONE/IPAD/IPOD are NOT Dell product and not supported on the DELL forum.

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Hi, this may seem like a stupid question, but I recently got the entry level Inspiron 13, 5000 series (i3, 4gb Ram). I want to upgrade the memory as it's a bit sluggish. Dell's site said this model only has one Ram slot. I've been told it actually has two. I'm a clumsy oaf and don't want to open the case unnecessarily (and break those awkward little clicky 'lips'). Can anyone tell me if there is one slot or two?

I ask because, if there is just the one, I'll go for 16, if it's two, I'll go for an 8 to make a total of 12. 

Answer:Memory upgrade for Inspiron 13 5000 series (2 in 1)

Check the service manual at dell support. Go Here for memory configuration. 
Adding memory to a laptop will work better if you match the ram. If it has 2 slots replace both or match the one it has. 
Here is the service manual for the Ins 13 5368 2 in 1-- manual_en-us.pdf

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I have read through previous posts regarding this subject but none seem to be similar to my issue.  I have, for the past year, had some difficulty getting the power button to turn on.  There are no beeps and I have used both with the power cord and without it.  
Generally what I have to do is jiggle the laptop top or move it back and forth.  This leads me to think there is a lose connection somewhere.  It usually turns on but I should mention that I also usually turn off laptop by "sleep" not off.  However, today I used "shut off" and had a very difficult time getting the laptop power button to turn the system on.  It is totally black and definitely shut off.  After hours I guess I jiggled the top in the right position and it came back on.
If you could share some thoughts about what the issue might be I would appreciate it.  I didn't know whether to return it to Dell for repair or find a local repair person here in Pittsburgh.  Obviously it is several years old and I don't want to pay a fortune to repair it.

Answer:Dell Inspiron 17 5000 series won't turn on

Start by replacing the DC jack in the system - if you need a part reference, post the full model number (i.e., 7531, 7779, etc.).
Any more than that and "several years old" likely means you're better off replacing the system -- the mainboard replacement that would be needed will run you a few hundred dollars and on a system more than 2-3 years old likely means a replacement system is a better idea.

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My problem with this two year old laptop is that I can't turn it on? Someone suggested that it might be the Motherboard? If so, can they be replaced?

How would I go about checking to see if indeed this is the source of the problem?

Answer:Hello...perhaps someone can help me? I have an Acer Aspire 5000 series laptop

Common windows XP error. Check to be sure you have all the driver updates from Acer, then make sure you have all the Microsoft updates.
It is not the motherboard. But the fix is different for every computer brand.
I assume you have scanned for virus and spyware, in both normal and Safe Mode.
If you have a copy of Windows XP disk that will allow a Repair mode from a cold boot, that usually takes care of it, otherwise.

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Why did Lenovo do that?Going from the old 7 row to 6 row chiclet keyboard. Fine. It feels better.but why go from 5 button to none?I want the IPS touch display but not the clickpad that I don't even instinctly know how to use.I don't want to look at where I'm pressing every time I click.I rather you have the X230 layout if you want to minimize the buttons.Give me back the upper 3 buttons please.Is there a way to do a surgery on my computer to switch parts?

Answer:Can I get back the old trackpad on my T series?

We all wish there was a way to revert to what worked, and worked extremely well.  A failed experiment that I heard will be reversed in new model versions.

W530 | 3840QM | 32g @ 1.35v CL9 1986z | 512g 840 Pro | 1t HGST 7200 | FHD AUO v.4 | Quadro K2k | GOBI 5k | Centrino 6300

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My laptop is only 7 months old.  I am getting an error message that says"Alert!  The AC power adapter wattage and type cannot be determined.  The battery may not charge.  The system will adjust the performance to match the port adapter."  There is a Note that this can be disabled in the BIOS setup, which I went into and saw no such thing.  Also, at the bottom you can Continue, Enter BIOS Setup or Diagnose.  If I do Continue or BIOS Setup, it won't boot into Windows.  If I run the Diagnose, it takes 6 hours and then will boot into Windows.  I don't dare turn the computer off and have to run another 6 hour diagnostics, which comes up with nothing is wrong.  My computer is much more sluggish and the mouse very sluggish since this happened.  I've read other things about this on older computers, but this computer is virtually new.  Any help would be much appreciated.  

Answer:Power Adapter Error Message on 5000 Series

Call Dell - they'll send a new adapter first.  If that doesn't solve the problem, they'll replace the DC jack or the mainboard -- all under warranty.

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I just bought a Dell Inspiron 13 5000 Series (Reg Model: P68G001), and the cursor is always jumping to one corner of the screen or another (most frequently to the lower left corner, activating the start button with the cursor in the Cortana box) -AND- also simultaneously minimizes the browser window in the process. I've read some other jumping cursor threads, and tried the Control Panel / Mouse / Pointer Options / & unchecked/applied/ok'd the Enhance Pointer Position, and it's still suffering from jumping cursor. Help? 
I've read elsewhere about updating bios and restarting and updating firmware and restarting, etc, but not those were posts about other Dell machines. How/where do I go to make sure that the latest are on this machine?
PS. I had to send my first purchase of the Dell back to Costco, due to faulty/unusable touchpad... and now this one is having issues as well (though at least I can operate the touchpad to some degree)... seems to be a significant problem on Dell machines, based on jumping cursor posts... c'mon Dell - fix this issue.... giving your brand a bad image. 

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Hi All, 
Not sure if anyone else has the same problem. For some reason, keys 2,w,s,a and x aren't working in my laptop. This is the second time this is happening and exactly same keys. The previous time (which was about 6 months from the time I bought the laptop) Dell changed the keypad and it was under warranty. 6 months later now, again the same problem. There is absolutely no physical damage or don't recall pouring any liquid or spilling food on the keypad.
As I have changed the hardware once and have the same issue now, and it doesn't seem like a software problem too. I know if I call customer support they would ask me to change the keypad and since its out of warranty now, I would have to pay for it, but I want to know if there is anyone else facing the same problem. 

Answer:Keyboard issue with Dell Inspiron 13 5000 series

bsshailesh,Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.Shut down the laptop, removed battery and cable for a moment, press and hold the start button for 60 seconds... and replace the battery.. start the lap top.

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I've updated bios and drivers and anything else I can think of.

Answer:screen flashes/flickers on Inspiron 15 5000 series

What is the exact system model? What is the OS installed on the system? When did the issue start? Are there any bluescreens / system crashes? What application are you using when the screen flickers? 
Please check with an external monitor.
Also, run a stress test on the system -
Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us.
If the system is under warranty, then contact us via Twitter - @dellcares for faster communication or write me a private conversation with the service tag and your contact details. If there is no warranty, then we can help with a paid service call if required.
Keep us updated.

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I have a Dell Inspiron 17 5000 series with a lcd touchscreen. I turned it on last week and the screen was white. So I shut it down and next time I used it the screen will not turn on.
I tried hooking the laptop to my TV with an HDMI and it works. The touch screen will work too. But when I take the HDMI cable out the computer screen is completely black. I've read and heard an inverter could be the problem but I'm not 100% positive and don't know where to purchase a part to fix this issue. Any suggestions help!

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I would like to setup one, preferably two, external monitors on an Inspiron 15 5000 Series Laptop.
I would like the monitors to work independently (extended?)  ie: Be able to use all *two/three separately - shuffle open windows/pages around between them ..

What do I need to do/buy?

I have not bought monitors yet, but have a source for some used corporate surplus. Going to assume they are not 'the latest greatest' and only have standard hookups (vga or dvi?)

Thanks and appreciation in advance ..

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Well, Dell was so very gracious and sent me a brand new keyboard stating that mine was defective since it died yesterday morning. So while I have received the new keyboard, I am clueless on how to remove the defective one and install the new one. There were no instructions sent. No website to visit for instruction and I can not figure out how to do this! Anybody have instructions?

Answer:Inspiron 15 5000 series Keyboard removal and install

Thank you for writing to us.
You can find the manual for your system on our Dell Support Site:

You can filter using either your system service tag or system model.
It you can download the system manual which will guide you with the steps.
Please private message us the service tag of the system along with your email id if you have any other query.

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I bought an Inspirion laptop at Best Buy in July 17th, and I'm trying to download its recovery image at Support page, but the Dell Support is not recognizing the service tag of my laptop.
What do I need to do? (I already registered the product at "Retail Registration").
Please, someone could help me on this matter?
Thanks in advance...

Answer:Service Tag is not recognized (Laptop Inspiron 5000 series)

Did you register the system with Dell?

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My laptop screen has been blinking, like there's a loose wire.  Tilting the screen/lid, or holding it firmly usually makes it stop for a few minutes.  Can anyone help?  If it's a loose wire where can I go to get it fixed, and how much would this cost?  
Many Thanks

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My Acer 5000 series notebook just turns off (suddenly with no error messages or blue screen) during any large scan (i.e. virus scans, spyware scans, system updates, and the like) as soon as it reaches my C:\i386\Driver file. I have opened my notebook and given it a thorough cleaning, so i don't think it's an overheating problem. I have tried to run a system restore but it always fails regardless of restore date, I really don't want to wipe the hard drive i have a lot of saved data I wouldn't like to lose. I also tried updating my drivers but this too causes my notebook to turn off. Other than during my scans the notebook works perfectly fine. I have seen others with the same problem on forums throughout the internet and no one has been able to come up with a solution, 'm hoping someone can help me without having to bring it in to a shop and spend more money than it's worth.

Answer:My acer 5000 series turns off during large scans


Does it give you a file name in the scan at the point it crashes? or what is the full BlueScreen error message?

I suspect you "may" have a faulty drive sector, so to rule this out, right click the C: drive and choose properties > click tools tab and choose error checking and make sure Automaticall fix file errors is checked.

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I just got a new Inspiron 15 5000 series model P39F a couple days ago for work.
What is happening is periodically while I am on the laptop the screen glitches/blinks black then all is fine until it does it again. There is no pattern and it just happens every once in a while. Not sure if I need to adjust a setting or if this is a display/screen defect.
Anybody else have this happen to them?

Answer:Dell Inspiron 15 5000 series screen glitches

Hi markelhaj,
I would suggest you to update the BIOS and Video card driver on the system. Please enter your service tag # on the link below, select the OS, then download the BIOS from BIOS section and Video card driver from Video section onto the system and install it.
Also, I’d suggest that you optimize and maintain your computer. Please run the fix it tools from the link below to check for issue resolution.
Please let me know if this helps.

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One week back, I Bought inspiron 500 series , I7, 8 GB , 1 TB HDD TOSHIBA, 4 GB Radeon graphics, running on Windows 10.
from day 1 , start up from complete shut off takes up to 4 minutes 17 seconds, with active anti virus that was pre-installed, and 3 minutes 21 seconds when temporarily deactivating antivirus. Starting any software after restarting the computer takes up to 40 seconds, closing that software and restarting it takes few seconds only. that applies to all and any software that was installed.
Stopping all background startup softwares except WiFi and system's didn't help much.
Run Diagnostic tool provided by Dell, revealed no hardware fault.
running third party diagnostic performance tool reported terrible results, matching teh true experience i am having yet doesn't match the performance expected relevant to the specifications of the hardware. 
here is the report details:
Intel Core i7-7500U
14,627 User benchmarks - Average bench 55%
U3E1, 1 CPU, 2 cores, 4 threads
Base clock 2.9 GHz, turbo 2.9 GHz (avg)
 Performing below expectations (20th percentile)
Micron 8ATF1G64HZ-2G3B1 1x8GB
3,070 User benchmarks - Average bench 36%
1 of 2 slots used
8GB SODIMM DDR4 2400 MHz clocked @ 2133 MHz

 Performing below potential expectation
Toshiba MQ01ABD100 1TB-$51
44,862 User benchmarks - Average bench 52%
704GB free
Firmware: AX0P3D Max speed: SATA 3.0 600 MB/s

 Performing below expectations
... Read more

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