Computer Support Forum

Unable to start - black screen or empty blue screen w cursor??

Question: Unable to start - black screen or empty blue screen w cursor??

Hello,

My laptop will not boot. I end up with an empty black screen or a blue screen with no icons, just a cursor. I get choices for 'normal startup' or ' repair' but not safe mode. Any help appreciated.

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Preferred Solution: Unable to start - black screen or empty blue screen w cursor??

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Unable to start - black screen or empty blue screen w cursor??

Hello JoLaRo and welcome to Seven Forums.

One of the Forum experts has prepared a couple of tutorials that might help you out.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

If you're still having issues after following the tutorials, please post back.

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Hi,

I updated my Windows 7 to Windows 10 few weeks ago. The update process went well, atleast it looked like it.
After the update i started having weird freezing problems. It looked like that some process took 100% of my cpu but i was unable to see what process it was.

Anyway sometimes this problem occurred several times in a row but after trying enough Windows 10 started OK and everything looked fine.

Now few days ago there was some updates installing and i got the same freezing problem. I had to restart my pc from the start button. After that reboot i was unable to start Windows. I can see the Bios logos and i can enter to bios but i cant load the Windows. It get stuck before the Windows logo. All i can see is the black screen with flickering cursor ot top left corner.

I can see my disks from bios and the boot order is OK. I have also tried F8 to select where to boot but no luck.
I cant even start on safe mode.. (no selection).
Tried to load bios default. No help.
Tried with Hirens boot cd. No luck.
EDIT: Now im able to start some Linux workaround from Hirens Boot CD and can access to my C: Drive..

Im not having any Win 10 DVD:s so i cant try any repair installation. (im trying to borrow DVD somewhere).
Win 7 DVD/repair is not working.

Is there anything i could do anymore? Or do i really have to Install WIN7 again?

BR,
Janne

Answer:Black screen, cursor flickering. Unable to start Windows

Digiwiz MiniPE has a tool for loading a restore point, so you can return to a previous working state, but I haven't tried in Windows 10. Try that and see if it works. Or you can download Windows 10 ISO from here, burn to a DVD and use it to repair your computer. I would recommend going back to a restore point before trying repair startup as it probably won't fix the problem. After you manage to fix Windows and boot successfully into the desktop, I recommend updating all your drivers. That way Windows Update won't try to update them and screw them again. There is also a setting to prevent Windows Update from changing the drivers, but I am not sure if this applies to Windows 10 Home as well as Pro. Right-click on This PC and select Properties. Click on the Advanced system settings at the left. Click the Hardware tab and then the Device installation settings button. Select No, let me choose what to do and then Never install driver software from Windows Update. Click Save changes and then OK.

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Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...

Ideas?

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My laptop has experienced blue screen over three times.  And the last time just happened few minutes ago. The system restarted after blue screen. But it stopped after I enterred the password. The cursor can move, but the entire screen is black. Use alt+ctl+delete can access the task manager option, but when I choose the task manager, the screen turn black again.  Right before the blue screen, I was watching vedio in the yotube and did not open other softeware. Can anyone help me fix this problem. Thanks!!

Answer:Ideapad yoga pro 2: black screen with movable cursor after blue screen

These errors can be caused by both hardware and software issues, and it can be difficult to troubleshoot the problem.Can you list your laptop HW configuration here ? 

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Hello and thanks for reading,

I have a 2 year old HP pavilion dv6 series laptop running windows 7. Yesterday I turned it on and it started normally but when I tried to browse on Firefox it gave me the blue screen (for the first time ever) and it shut down. Fearing I had a virus I ran it in safe mode and started a scan and began transporting my pictures via Dropbox just in case it died on me. Sure enough a weird error message (couldnt figure out what program made the message pop up) popped up saying I had a bunch of urgent viruses.. I didn't click on it at all and before I couldn't think of what to do the blue screen popped up and it shut down. When I tried to restart it the HP splash sign popped up and the screen flickered black and a blinking cursor started in the upper left corner. So this is where I stand now... Black screen with blinking cursor. Set default setting in BIOS (didn't work) and F8 (safe mode) or F11 (system restore) does nothing... The black screen just stays there. Any ideas? Is it a gonner? I'm hoping to get back on and get my pictures if possible. Help please!
 

Answer:HP Laptop blue screen crash now black screen with blinking cursor

sounds like a bug -click report and ask to move to malware forum
 

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I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

Answer:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

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T400 won't boot; it is stuck on either a black screen or an empty useless blue desktop with no icons. Removing battery and holding down power button trick thwn powéing back up did exaxtly nothing.What do I do? Is my system hosed???

Answer:T400 stuck on black screen or empty blue desktop

Hi HokeyPokey,
 
Welcome to Lenovo Community!
 
As per the query we understood that you are facing the issue with No Boot on your ThinkPad T400.
 
Are you able to see Lenovo logo after switching ON the system?
Have you checked with booting the system to safe mode option?
Boot the system to BIOS mode and check if Hard disk drive is detecting?
 
Please let us know the result after performing the steps.
 
Hope to hear back soon!
 
Best regards,
Hemanth Kumar





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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I received the following error message when I attempted to restart my computer:

C0000218 Unknown Hard Error

When I restarted after the blue screen it went into a check disk but would not finish the scan.

I have tried to start the computer in safe mode with internet connection and after a few minutes the screen goes black. I've tried to start it using last known configuration and the screen goes black. Everything I try ~ the screen goes black.

Help!!!!
 

Answer:Blue screen & now won't start in safe mode, screen goes black

I'm writing from my husband's laptop because my desktop is completely dead.

We were out of town for several days and when we returned my desktop was running very slow so I attempted to restart it. It locked up, I pressed/held the power button and when it restarted it attempted to run a disk check. The disk check locked up and I had to press/hold the power button again. When it restarted I got a blue screen ~ stop: C0000218 unknown hard error.

Sometimes when I attempt to restart it I get: checking file system on C:
file system = NTFS

When I attempt to restart it in safe mode, safe mode with networking or starting in last known good configuration I get . . .

multi(0)disk(0)rdisk(0)partition(2)\windows\appPatch\drvmain.sdb
multi(0)disk(0)rdisk(0)partition(2)\windows\system32\drivers\ . . . (various items)

Now it won't start, not even in safe mode. Everything I try ~ I just get a black screen.

** I just tried to restart AGAIN and it ran disk scan, said it had completed disk scan and would restart, the screen went black when it attempted to restart and the screen is still black and it won't restart.

What can I do to get my computer back?

Any help will be greatly appreciated!
 

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Hi, Please i really need your assistance.
I have HP HDX 16 notebook with windows vista home premium .
I am not able to recover windows, every time i start my laptop a blue screen after windows logo appears .
i inserted the original recovery disk in laptop and :
- tried F11 recovery option but after LOADING WINDOWS FILE empty blue screen appeared and then nothing happed.
- tried to run in SAFE MODE but again blue screen .
- tried every thing but every time empty blue screen appears.
Need urgent assistance please.
Regards.
Asfar Shah

Answer:Blue Empty Screen every time i start my laptop

When you inserted the original recovery disk in laptop
Did you make sure you where booting from cd in your bios if not try pressing F2 or F11 to get into bios and make sure your set to boot from cd !

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Hello.

First of all, apologies for bothering you with such a seemingly common problem, but I'm having a nightmare with this and need some help.

I'm using Vista (I don't recall which exact version, sorry) but today I just can't get my computer to start. I get to a pure black screen with a single white cursor in the middle. Research tells me that this is quite a common problem, but none of the suggested solutions have worked for me. I have tried the following:-

1) Removing USB devices.
2) Running system restore. I successfully restored the system and got into Windows proper, but all processes/programs crashed as soon as I'd started them, rendering it useless. I restrated and boom, straight back to the black screen.
3) Running system restore in Safe Mode. Same results.
4) Running explorer from the task manager. Didn't work, as the explorer process crashed immediately.

I've been having a few problems with various processes crashing on start-up over the past couple of weeks, so I wonder if these problems are related.

Any help on this matter would be much appreciated. I guess an easy solution would be to completely reinstall Windows, but that isn't really an option as I lack an installation CD. I'd be very grateful for your help!

Answer:Black screen w/ cursor on start-up

I have the exact same problem and always wonder what that is. Had my computer for about 3 years, and never had the problem until couple of weeks ago.

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HI I HAVE A DELL INSPIRON 640M LAPTOP RUNNING WIN 7 ULTIMATE.
ALL of a sudden when I turned it on it boots to the dell logo then goes black with cursor
I put in the win 7 disc and tired to do a start up repair and restore to no luck
it states no restore points on this computer and start up repair does nothing
I have looked at several threads and can not find any solutions that works. this laptop was working find a week ago
I had not used it since then

any ideas what I can try before I do a clean install and lose all my files?

Answer:Black screen with cursor at start up

I would suggest you to read this article.
Hopefully it will help you..


Black screen with cursor at start up


Best of luck....

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Please help. After holding the power button
n to shut down because program and google didnt work only cursor loaded. And on start up menu com prompt icon was blanck

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So after a update i turned on my pc  after one day of being on it and it doesent turn on the power button has no light and the fan is running the screen stays black with no cursor.

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I have an asus eee netbook that is running wondows XP. I was on IE the other day on facebook and youtube and all of a sudden my videos and IE started skipping and freezing. I tried shutting down IE with no response so I opened task manager and clicked end task. Still nothing so I did a hard reset (held power button down until it shut off). When I tired to power back up it asked me to run normal/safe/etc becuase of the hard shut down. I clicked normal, it went to the next screen which was the windows progress bar loading and then when it was supposed to go to the XP logo and user account selection page it instead goes to a black screen with my cursor dead center (I can move the cursor around however).

I tried using ctl+alt+del and didnt get anything. I then restarted it in safe mode and safe mode with networking and I can get it to work that way. Since it runs in safe mode I went and searched around in the regedit, msconfig, temp files, system32 files and prefetch files (all "solutions" from other people who say it will fix it) none of them worked.

Like I said, I have a netbook so not only do I not have a DVD drive or an external drive but I also do not have any OS install disks.

Please help me as I need my computer and am at my wits end!

Thanks in advance!

Answer:Black screen with Cursor upon start up

Something you can try, go into My Computer, right click your C: drive (assuming that's where the OS is installed), select Properties, Tools tab, hit Check Now under error checking, select both check boxes, and hit start. You will get a message stating the drive is in use, do you want to schedule it the next time your computer is restarted and select yes. Then restart the computer and let it do its thing.

If that doesn't work, try using an XP disk to run a repair from it...(I did see you didn't have any disks, see what they would cost from the manufacturer, Asus)

In MSCONFIG, did you disable everything unnecessary to load on boot...like all the updaters, and other third party software?

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After my computer runs for a few hours and I turn it off the next time I go to use it it goes through the start up screens then when i should get the desktop I get a black screen and cursor I opened it up cleaned it with air and it worked for about a month now it's doing it again

Answer:black screen and cursor upon start up

Does this happen when the computer has been off for several hours?
 
When you cleaned out the computer did you clean the heat sink and fan on the CPU?

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I know there are some similar threads but I couldn't see any advice that I haven't already tried.
Today I had some errors on my Fujitsu laptop, so restarted it. Upon start up I got a black screen with "windows loading files" at the bottom. Then after a windows start up logo I just get a black screen with a pixelated windows mouse (movable). I have tried removing the battery, draining the charge and restarting several times. I have also tried starting in safe mode. Both made absolutely no difference whatsoever. May be worth mentioning that my laptop is making an intermittent but quiet buzzing noise. Any help would be massively appreciated as I need my laptop to complete my final uni project. Thanks in advance!

Answer:black screen with cursor on start up

Have you tried load version that last loaded successfully?

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Good day, im having this problem on my acer 4741g laptop recently. Upon start up im having this black screen with cursor for about 10-15minutes until in boots up to normal start up display, i also observed that after the black screen in boots up very slow. This only happens when i shut down or restart my system otherwise this problem dont show up.
I already did some troubleshooting including start up repair, adjusting my resolution and system recovery but still cant fix the problem. I need help with these, Any response would be gladly appreciated. Thanks!
Heres complete info of my laptop:
Acer 4741g
Intel Core i3-370m processor
Nvidia GeForce GT 415M
2Gb DDR3 Memory
320Gb HDD

Answer:Black Screen with cursor on start up

Just to be clear: where in the startup sequence does the black screen occur and delay?
The instant you turn it on?
A second or 2 after you turn it on but before the "Starting Windows" screen would normally come on?
Or after the "Starting Windows" screen.
Do the fans in the laptop run louder while this is occurring?
Is anything other than the HDD light blinking?
Is the HDD light blinking?

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HI, I am unable to boot into windows 7 in either safe or normal mode, All options using a win 7 boot disc leads me to a System Recovery Options screen where the keyboard and mouse pointer are frozen and my options are diminished.
 
What i believe has happened is my son has informed me he was trying to install a game and needed winrar to extract the contents, The file he was trying to install brought the AVG virus program to life. Viruses were quarantined and files deleted.
 
This was yesterday evening. When I tried to fire up the PC this morning the black screen is as far as i could get.
 
The PC in question is a HP Touchsmart 610 all-in-one with Intel i5 and 14gb ram.
 
It is used daily for my work as a freelance graphic artist.
 
I was prepared to format and re-install but i cannot even find a way to do that at this stage.
 
I would really appreciate any help to sort out this problem.
 
Regards
John

Answer:Unable to boot into windows 7 Black screen + blinking cursor

Instructions for a Windows 7 Repair installation.
 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
 
Part A, Steps 1a - 6a
 
The ISO image will need to be burned to a DVD in order to create a bootable installation disc.
 
1a)  To burn a ISO file to a DVD please download ImgBurn and install it.
 
2a)  Insert a blank DVD into your CD/DVD drive tray, and then close the tray.
 
3a)  Open ImgBurn, and click on Write image file to disc.
 

 
4a)  Click on the Browse for a file icon:
 

 
5a)  Locate the ISO file you want to burn, and click on the Open button.
 
6a)  Click on the blue arrow to start burning the bootable DVD.
 

 
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B,... Read more

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First of all, thank you to you all for taking your time to help me with this problem that has vexed me tremendously.
I am using a HP Envy Ultrabook, running on Windows 10.
My laptop was working fine but a few days ago while I was using it, everything froze and was unresponsive. Upon forcibly restarting my laptop, a blue screen appeared with the error message "BAD SYSTEM CONFIG INFO".
I searched and found it was something related to booting issues. Automatic Repair, System Restore, System Reset didn't work. I Googled and followed some guides, specifically I have tried bcdboot, bootrec /rebuildcbd, fixboot etc. I have tried using a Windows 10 installation media on a USB drive to fix but didn't work.
Right now, whenever I start up, there will be a temporary blue screen after which the hp logo will load and then finally it will reach a black loading screen where the cursor will appear with a loading circle beside it and blinking.
Right now I am just hoping there's some way I can get the computer to boot again without losing all my data. Hope you guys can help!

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Hello, I am running a Compaq Presario C500 laptop with Windows Vista.

I shut it down while a HP Update was being installed (it was actually stalled so I forced quit it). Now when I try and start up, it gets to a black screen where the cursor is active and that is it. Safe Mode seems to do the same thing.

Help would be greatly appreciated! Thanks

Answer:Start-Up ends at a black screen with only the cursor

You may want to try to do a repair installation with your discs. Directions can be found at http://www.bleepingcomputer.com/tuto...torial148.html
If you do not have your CD's you may also try pressing F8 upon startup until you receive the boot-menu where you can select Repair Computer and once in their you may be able to try the repair option. You can also try c: chckdsk /f in the command prompt under that screen.
If all else fails you may need to contact your manufacture about hard drive issues.

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Hello all,

I am in dire need of assistance and any help is most welcome. I am running a Sony Vaio with Intel Core 2 Duo 2.00 GHz processor and Windows XP SP3 Media Center 2005. The computer boots with the Windows splash / loading screen as normal, afterwards, when it would normally show the desktop, I am left with a black screen with the cursor in the middle (not blinking). I have control of the cursor, but can't do anything else. Ctrl+Alt+Del does nothing and pressing Shift 5 times does nothing. I have attempted the normal system restore, booting in Safe Mode, Safe Mode with networking, and Safe Mode with Command prompt. All of these result in the same black screen with cursor control.

I am not aware of any viruses that might be on the machine. I regularly run SuperAntispyware, Malwarebytes, and virus scans with Symantec Antivirus Corporate Edition. None of them detected anything earlier in the day prior to the problem. However, Firefox had frozen up an unusual number of times yesterday. When it froze, I noticed that there was always an advertisement on the site that didn't load properly, so I attributed it to that. Also, the night before, I received a Cicerouiwndframe not responding error on shutdown, but that is not particularly unusual as I have seen it before, though not recently. Further, I noticed yesterday that my computer was having trouble recognizing my printer in one of the USB ports, but when I switched to one of the other ports, it worked fine. In trying t... Read more

Answer:Windows XP won't start; black screen w/ cursor

Do you have another user account you can try logging in with?

If you don't log in as administrator normally, at the log in screen type administrator and your admin password. If you have the login screen that shows icons, press cntrl+alt+del twice and the standard log in window will appear.

It's possible that an application is attempting to load at start up that cannot complete and keeps the computer from finishing it's boot up. Another user profile might not have this same issue.

If you have another account to sign in with, give it a shot and let us know.

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Hello all, I am hoping someone will be able to help me here...

So the other day, my laptop (Toshiba Satellite A200) is going along happy as a clam, and I shut it down to leave for the day. When I get back that night, I press the power button and go to make some tea as it boots up but when I get back ten minutes later, there is nothing but this damned blinking "_" in the corner of the screen.

I tried leaving it over night to see if it was just being obscenely slow, but to no avail. The next day I made a copy of Hiren's Boot Disk on my sister's computer on the recommendation of one of my friends, on which I used the "Boot from hard disk - Windows Vista/7". So the good news is that I am able to start the computer that way - I'm using it right now - but only using the boot disk. I tried doing a repair with my Windows 7 installation disk, but it couldn't find any problems.

I'm out of ideas now, any help?
 

Answer:PC Won't start - Black screen; blinking cursor?

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Hello, I am running a Compaq Presario C500 laptop with Windows Vista.

I shut it down while a HP Update was being installed (it was actually stalled so I forced quit it). Now when I try and start up, it gets to a black screen where the cursor is active and that is it. Safe Mode seems to do the same thing.

Help would be greatly appreciated! Thanks
 

Answer:Start-Up ends at a black screen with only the cursor

Try a startup repair using the Vista DVD

http://www.bleepingcomputer.com/tutorials/tutorial148.html

if repair fails during the process see this
http://support.microsoft.com/?kbid=946532
 

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Black Screen with cursor?
Please help! (Emachines Laptop)
When I switch my laptop on it comes up with a black screen with just the cursor in the top left, this happens before I get to any login screens etc, It's like its wanting to boot a CD but there;s no CD/DVD in the rom! Even when I have put one in, it still hasn't worked :(
I've looked on lots of forums but none have helped.
The only thing that works is F2 that takes me to InsydeH20 Setup Utility &
F12 Boot menu
But they dont help!
I've tried the usual F8 for safe mode but no such luck, nothing happens, still the same black screen with cursor!
Any help on how to fix this would be massively appreciated!

Answer:Laptop will not start! Black Screen with cursor?

First try discharging all the voilitile memory and static, Unlplug from mains, take out the battery. Now press and hold in the Power On button for at least 30 seconds. Now reassemble switch on and see it if it boots up into W7.
If that doesn't work then try:
Power on or reboot your computer. Press F11 when you see the prompt text on the bottom of of the screen when it gets to the POST screen. (Or simply reboot the machine and keep pressing F11 repeatedly until the Windows 7 system restore process starts and shows you the menu to choose from)
Choose the Non-Destructive System Restore ? This recovers the operating system, all programs, and drivers that were installed by default. Any files currently on the computer should not be damaged by this process. (Meaning that you get to keep all of your documents, pictures, videos, etc when using this option.

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Hi all,
 
I was wondering if someone is able to help me try to solve an issue with my laptop. I have a HP laptop running windows 7, and at the moment, I can't get it to start up. It gets past the screen with the windows logo and then just displays a black screen with white cursor. I don't remember recently having installed any updates or any other software which may have caused this. I did, however, go away for the weekend and accidentally left my laptop on standby. When I came home, the battery had drained, so I tried starting it back up and it loaded the 'windows shut down incorrectly' screen. Trying to start windows normally after seeing that screen now won't work. I've tried a few basic fixes:
 
1. Starting in safe mode - also loads black screen with white cursor
2. Letting the black screen load and pressing ctrl+alt+delete - task manager doesn't start
3. Going to advanced boot options and enabling low resolution video mode
4. System restore - tried restoring to 2 points, one 2 weeks ago, another even older. Both try the restore and then I get an unspecified error (0x8000ffff)
5. A hard reset
6. Pressing F8 on startup and selecting 'restore to last known configuration'.
 
Any ideas for for what I can try next? The laptop is fairly old but it's the files on it I really care about, so would like to try to fix it, or otherwise, recover my files before doing a clean install.
 
My laptop came with windows 7 preinstalled on it, but I burnt a series of recove... Read more

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Hi, I have a dell inspiron 1525 labtop. It was working fine, ran some updates then on the reboot it would not go past the post. The screen turns black with a blinking cursor at the top.
I tried unplugging everything, rebooting by taking out battery, and holding down power button.
The only menus I get are F2 and F 12, no F8.
I tried rearranging the boot order, I changed the Ram around I tried each by themselves.
I have a reinstallation cd, the repair did not work and I wasnt sure about completly redoing the installation.
It wouldnt let me put in a new partition.
I would appreciate any advice!!!!!
Thanks, Lisa

Answer:XP wont start, black screen with cursor

Did the repair installation start?

That model comes with a recovery partition, where did you get the installation disk?

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So this morning my computer is working fine we are browesing the Internet when pc suddenly reboots and like many others have posted then I get a black screen with a blinking cursor. I try a few things then due to time constraints I have to go to work so I give up.

I get Home and start googling from my iPhone I try everything I can find all for not. After tinkering around with the posted docs two things happen one. The bios now say inkown device if more than one hd is connected. If either is connected individually it detects them. But continues to not boot. And number two I get a hdsk code. Also in addition if I try to boot from just the master drive it gives me a master boot check sum error or something similar.

I have searched and tried all the FIxs I can find I haven't yet tried using a boot disk as a friend will be dropping it off later tonight. I am at the end of my rope I can't boot into safe mode and there is no data that I care about installed on the hds All important things are kept backed up on an external drive. However I am extreme frustrated and think my main hd is junk my final and hopefully unnecessary option as I don't have. Second pc is to have my friend take my hds and attempt to see if they function from another tower. Any suggestions? Help a frustrated couple please
 

Answer:Crash followed by black screen with blinking cursor fiollowed by unable to detect hd

If the hard drive has failed (which seems likely) there is no fix for that other than buying a new one.
You can test the drive with the manufacturer's own diagnostic software. The links are at top of this page:
http://www.tacktech.com/display.cfm?ttid=287
 

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Hello. I have a Toshiba Satellite C655-S5132 and it started with a virus in my svchost.exe file. Now my screen goes from the Toshiba logo at the beginning to a black screen with a blinking cursor. I I tried System Restore but it said it could not be performed, no matter what date i choose because of a damaged/missing file. I tried Toshiba Recovery Wizard and it asks me to put in the last cd of a Toshiba Recovery cd set, and I dont have one. I do have a bootup disk but it still is not solving the problem. How do i reset it back to Factory settings?

Answer:Windows 7 will not start-just black screen and blinking cursor

Hi Black Frank,I would recommend posting in the Am I infected? What do I do? as you may still be infected. Please read Before You Post About A Problem before posting.Pauline

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First off my PC:Processor: Core2Duo E7400 @ 2.8GhzMotherboard: Asus P5KPL-VMGPU: Nvidia 9400GT (128-Bit with 512MB)HDD: 1x 250GB SATA, 1x160GB SATA (OS Installed) and 1x60GB SATA (Small LAPTOP HDD)RAM: 4GB DDR2 running in Dual Channel (USB to FSB RATIO is 1:1)Windows: Windows 10 PRO 64BITI have been facing this issue for a while now. Whenever I start my PC from a cold start it sometimes gets stuck on a black screen after the Windows Logo with the responsive mouse cursor. I then have to force reboot the system.Things I have triedReinstalling Windows and Letting Windows Install the Latest Drivers and did not install anything else and tested. Problem remained.Updating Graphics Drivers to the latest from Website.Problem remains. What could be wrong? I have been having this problem since a few months and this was present even on the older Windows 10 build.Computing Tech Netmessage edited by agalpha

Answer:Black Screen With Cursor WINDOWS 10 COLD START

"Whenever I start my PC from a cold start it sometimes gets stuck on a black screen"You lost me there. Does it do it every time you start from cold or just sometimes? It will be more easy to diagnose if it is not intermittent.A good start is to use Clean Boot to see if you can work out what is causing it: http://winaero.com/blog/how-to-perf...Also see if it does it in Safe Mode (see link on page).Always pop back and let us know the outcome - thanksmessage edited by Derek

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Hi all,

I was wondering if someone is able to help me try to solve an issue with my laptop. I have a HP laptop running windows 7, and at the moment, I can't get it to start up. It gets past the screen with the windows logo and then just displays a black screen with white cursor. I don't remember recently having installed any updates or any other software which may have caused this. I did, however, go away for the weekend and accidentally left my laptop on standby. When I came home, the battery had drained, so I tried starting it back up and it loaded the 'windows shut down incorrectly' screen. Trying to start windows normally after seeing that screen now won't work. I've tried a few basic fixes:

1. Starting in safe mode - also loads black screen with white cursor
2. Letting the black screen load and pressing ctrl+alt+delete - task manager doesn't start
3. Going to advanced boot options and enabling low resolution video mode
4. System restore - tried restoring to 2 points, one 2 weeks ago, another even older. Both try the restore and then I get an unspecified error (0x8000ffff)
5. A hard reset
6. Pressing F8 on startup and selecting 'restore to last known configuration'.

Any ideas for for what I can try next? The laptop is fairly old but it's the files on it I really care about, so would like to try to fix it, or otherwise, recover my files before doing a clean install.

My laptop came with windows 7 preinstalle... Read more

Answer:Windows 7 won't start up - black screen with white cursor

Let's hold off on the recovery disks because they will get you laptop back to the stage it was in when new. If you've had it a few years, then you'd have several years of Windows updates and patches to install.

If you have access to another computer running Windows 7 with the same bit-ness (32 or 64), create a System Repair disk.
Here's how http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

Use that disk by booting from it to repair your laptop.
Instructions http://www.sevenforums.com/tutorials/681-startup-repair.html
 

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Hello all,

I am in dire need of assistance and any help is most welcome. I am running a Sony Vaio with Intel Core 2 Duo 2.00 GHz processor and Windows XP SP3 Media Center 2005. The computer boots with the Windows splash / loading screen as normal, afterwards, when it would normally show the desktop, I am left with a black screen with the cursor in the middle (not blinking). I have control of the cursor, but can't do anything else. Ctrl+Alt+Del does nothing and pressing Shift 5 times does nothing. I have attempted the normal system restore, booting in Safe Mode, Safe Mode with networking, and Safe Mode with Command prompt. All of these result in the same black screen with cursor control.

I am not aware of any viruses that might be on the machine. I regularly run SuperAntispyware, Malwarebytes, and virus scans with Symantec Antivirus Corporate Edition. None of them detected anything earlier in the day prior to the problem. However, Firefox had frozen up an unusual number of times yesterday. When it froze, I noticed that there was always an advertisement on the site that didn't load properly, so I attributed it to that. Also, the night before, I received a Cicerouiwndframe not responding error on shutdown, but that is not particularly unusual as I have seen it before, though not recently. Further, I noticed yesterday that my computer was having trouble recognizing my printer in one of the USB ports, but when I switched to one of the other ports, it worked fine. In tr... Read more

Answer:Windows XP won't start; black screen w/ movable cursor

The only time I ever used that recovery option on a Vaio, it performed a destructive return to factory settings with no further warning so I recommend leaving that one alone for the time being. Tap F8 to bring the Safe Mode menu up and try the option for VGA settings, which might just let your graphics card show with reduced functions. If you can get in that way, try updating the drivers for the graphics in Device Manager.

As for getting the files out, you could Google for Hirens BootCD and download that, burn it to a disk and use MiniXP to gain access to your files and move them to memory sticks of an external hard drive. Using MiniXP would also tell you if the graphics are working but that your own system lacks some files or settings somewhere.
 

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I've tried rebooting a multitude of times; it actually worked once, then crashed after about an hour...

Did the Memory test: checked out OK

Put my Vista DVD in to do a windows repair. Once it said it was done, but it didn't fix the problem. Another time it said it attempted to do a "start-up repair" but didn't work.

Tried a system restore, but to no avail...

Vista is a POS! Paid a bunch of money to have XP put back on my laptop. Now my desktop is acting up. Yeah I know, I should only put it on a dual-core processor (my desktop in a hyperthreading 800mhz FSB 2.8 P4 with 1GB RAM).

HELP!

Bob

Answer:Vista: Start-up prob/Just get Black screen w/cursor...

d/core nothing to do with it
it runs merrily away on my prescott 3.2
if the repair is not working the only way i know of running a repair install like in xp is to boot from the dvd and run an upgrade installation

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Here's the history:
 
Sony Vaio laptop running Windows 7 Home Premium 64-bit, with multiple virus/malware infections. Removed hard drive, attached to desktop computer, ran Malwarebytes, Microsoft Security Essentials and Symantec Endpoint Protection 12.1 on it.  Removed everything these three programs found.
 
Put drive back in laptop, when it boots I get the black screen and cursor.  Won't boot any further.
 
Ran Windows Defender Offline, nothing found.  Ran FRST through the recovery console and generated the following log:
 
 
Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 10-11-2013 01
Ran by SYSTEM on MININT-CO0QQGG on 12-11-2013 19:13:57
Running from G:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Recovery
The current controlset is ControlSet001ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
==================== Registry (Whitelisted) ==================
HKLM\...\Run: [cAudioFilterAgent] - C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent64.exe
HKLM\...\Run: [HotKeysCmds] - C:\Windows\system32\hkcmd.exe [ ] ()
HKLM\...\Run: [Apoint] - C:\Program Files\Apoint\Apoint.exe [226672 2011-02-16] (Alps Electric Co., Ltd.)
HKLM\...\Run: [AS2014] - C:\ProgramData\gXgvXrXn\gXgvXrXn.exe [609928 2013-10-22] ()
HKLM\...\Winlogon: [Userinit] userinit.exe,C:\ProgramData\gXgvXrXn\gXgvXrXn.exe -sm,
Winlo... Read more

Answer:Explorer won't start, black screen and cursor, no response to CTRL-ALT-DEL

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.    Fix with FRST (Recovery Environment)Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
(To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notep... Read more

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My t410 was working fine and then crashed suddenly. I then turned it back on and got the BSOD several times, hit F8 and tried to repair the laptop - it said it could not be repaired and to try system restore point. I did the system restore point to July 31. I restarted the laptop and still got the BSOD. I then did function F8 and tried the factory reset/restore. I restarted the laptop and got to the install windows screen, proceeded to select language and name the laptop, then it shut off again. I tried to turn it on and now all I get is a black screen with a blinking cursor in the upper left of the screen - and it hangs on this screen permanently. I turned it off and restarted and got the same result. I can hit the blue thinkvantage button during the initial startup - but I am not sure what I should do at this point. The laptop is 3 years old, and I have had no problems up until this point. I do not need the data on it, I just want it to function.

Answer:T410 Crashed and now black screen with flashing cursor when I start-up

In order to troubleshoot your problem, can you let us know: 
 
Are you able to get into BIOS by pressing F1 at the ThinkPad screen? 
Do you have anything attached like a flash drive, etc.? 
Have you recently installed any new hardware or software?
Do you have a Repair & Recovery DVD?





Did you find a post awesome? A great response? Kudo them!Did the post you read answer your question? Did someone help you figure out your problem? Hit Solution Provided and give that person a 'thank you' for helping you out!

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Hello my name is Peter from Holland hope to learn a lot here
 
OK I tried everything whats in the other persons topic, still having the black screen with only the cursor
 
 
Moderator edit: Moved from Introductions and edited title.
Problem appears to be what is in the title.
Reference here.
Roger

Answer:Explorer won't start, black screen and cursor, no response to CTRL-ALT-DEL

Hello Peter, and welcome to Bleeping Computer! My name is bloopie and I'll be helping you with your problems as best I can! A few things to keep in mind while we are working together:If you have since resolved the original problem you were having, I would appreciate it if you let me know.If you are unsure about any of the steps just post what you can and I will guide you!Please tell me if you have your original Windows CD/DVD available.Please copy and paste all logs here unless otherwise instructed!Upon completing the steps below I will review your topic an do my best to resolve your issues.Please do not run any other tools without my instruction to do so!==========On a clean machine, please download Farbar Recovery Scan Tool and save it to a flash drive.Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Plug the flashdrive into the infected PC.If you are using Windows 8 consult How to use the Windows 8 System Recovery Environment Command Prompt to enter System Recovery Command prompt.If you are using Vista or Windows 7 enter System Recovery Options.To enter System Recovery Options from the Advanced Boot Options:Restart the computer.As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.Use the arrow keys to select the Repair your computer menu item.Select US... Read more

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OMG. My Toshiba Satellite M35-S320. XP Pro (SP3) just splashes the "Toshiba" logo then goes to a black screen with a flashing cursor up in the top left corner. When I try to F8 and start in safe mode or "Last good configuration" it does nothing for the first dozen or so F8's. Then it beeps once each time I press the F8 key. I next tried F12 and a window appears which offers four boot options. The top one is "CD/DVD". So, I downloaded and burned the ISO of OLTPE and tried it in the machine. I can hear and feel the spinning starting and stopping. However, there is no change to the black screen and nothing loads. It was working great and all of a sudden, it's just not. No new programs, no downloads. Ergh!

I know that there are many seeking help here and I'm highly appreciative of the assistance I've gotten in the past. Please help out this old, seriously "non-techie" granpa.

Answer:Sudden start-up failure. Black screen, flashing cursor only

Worth a look, Black Screen (fixmbr) - http://support.microsoft.com/?scid=kb;en-us;314503.I'd try the fixmbr command from XP Recovery Console.How to Create a Bootable XP Recovery Console CD - http://www.bleepingcomputer.com/forums/t/276527/how-to-create-a-bootable-xp-recovery-console-cd/Louis

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A few days ago I turned off my dell laptop and everything seemed fine, the very next morning I turned it on and and everything seem ok, until it went passed the welcome screen the screen turned black and just the mouse cursor appeared and it just doesn't go passed that it stays in the black screen with the cursor, I'm able to get in in safe mode and I sis a complete virus scan and malware but everything was clear, I tried system restores but i don't have the disks for it and it says that it is required, I tried restore point but i forgot to create them i was wondering if there can be any other way to fix this.

Answer:Windows 7 Fails to start: Black Screen with mouse cursor

My laptop just had same problem. couple of hours ago.

What i did was I press f8 when windows were starting up and then I clicked on "Repair system"

Afterwards man options came like system restore, memory diagnostic etc. I clicked on Command prompt then type this command without quotes. "chkdsk /f /r C:"

This command will do chkdsk and repair any hard drive issue. My laptop seems working for a moment.

Running Chkdsk on Windows Hard Drive - YouTube .

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I turn on my computer and, no matter what I start it up with (normal, safe-mode...) it will go to a black screen with the cursor on it, and that's it. What's more, after a few minutes it will restart itself and do the exact same thing again! I just had to get a new hard drive installed because the first one crashed, and it's been working fine - until now.  Help - I really need this problem solved!

Answer:Lenovo 3000 stops at start-up, black screen with cursor - nothing else...

Are you having the same problems with this new HDD as you had with the first one? If a second HDD was installed and you see the blinking cursor (in the upper left corner), it normally means one of the following: 1) Windows is not loading properly on your HDD and you need to reload it using the "Lenovo Care" button.2) The slot that your HDD goes in (the controller) is not reading the HDD properly. Usually means you need another systemboard. I'm betting the 2nd one is your problem here. I'd contact tech support to see about getting another systemboard put in. Your warranty should support this. Let me know how things go. Best,Mark





 Do NOT PM me with technical issues. Post in the forum for assistance. Thanks

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hallo dear experts,

my system crashed yesterday due to gpu overheating. now it boots till windows animated logo but at the point right when welcome screen usually comes there is nothing now but a moveable mouse cursor on a completelly black background.

now i have following stuff to get back to normal: two very old restore points and a recently created macrium reflect system image but no repair disc. i will be very happy, if there is a way to use the image since i know that some of you prefer macrium reflect insted of microsofts system image solution. unfurtuntelly my restauration points are way to old (april 2011). ill be very glad to hear your suggestions

Answer:Black Screen but cursor after crash; after windows start animation

You can create the Macrium Reflect disc on any system running Windows. Just make sure you create the disc for the correct version of Windows and the correct 32-bit or 64-bit version.

If your external drive is recognized by the Linux version of Macrium, you have even more options and can create the Macrium disc with any OS.

Do you have access to another system, or friends who could let you use theirs?

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Hi.I hope everyone reading this is having a better start to their day than me. My Toshiba laptop (satellite L850-166) has stopped working and i know nothing about computers. After an hour looking on the net for a solution i am even more confused, so any help offered will have to be in noob language please.
So here goes.
I was watching a youtube video and my computer froze.
 
I left it for a bit to see if it would sort itself but it didnt.
 
I tried to start the task manager but that wouldnt open.
 
I then held the power button down and shut the computer down.
 
When i restarted the computer it showed the Toshiba screen (as usual) giving me the F2 and F12 options for setup and boot menu.
 
It then went to a screen saying windows was loading files (not seen this screen before) the progress bar underneath the message then filled up.
 
After about 30 seconds a new screen showed with a coloured progress bar with  microsoft corporation  written underneath. This bar only filled to a quarter then the screen went black. There is a mouse cursor on the screen that i have control of.
 
I have left it for half an hour and nothing changes. I have also tried to start the computer a few times but its the same every time.
 
If anyone knows what my problem is or can offer advice on it i would be most grateful. We have some family photos on the computer and i need to get them 
Also Minecraft is calling and all my saves are on the computer.
... Read more

Answer:Laptop wont start. I just get a black screen with the mouse cursor on it

Hi, can you get it to boot into safe mode?
To do so, from start up keep tapping the F8 key, that should give you the Advanced Boot Options screen, use the up and down keys to highlight Safe mode, or safe mode with networking, then press the Enter key. If it boots into safe mode, or not, let us know, whoever comes next will help further.
 
Nev.

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Hello, my problem started when I realized that my email account was hacked and sending out random messages to my contacts. From there, I ran MalwareBytes. It found like 18 files and deleted them. After that, windows would not start in normal mode.
 
From Bleeping Computer I downloaded the Farbar recovery scan tool used it and then ran it again to fix. Computer worked fine until I tried to download Norton Security. Now I back to the same black screen.
 
What should I do now?
 
Here is the Farbar log.
 
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 10-03-2013 01
Ran by SYSTEM at 13-03-2013 23:14:05
Running from G:\
Windows 7 Home Premium  Service Pack 1 (X64) OS Language: English(US)
The current controlset is ControlSet001
==================== Registry (Whitelisted) ===================
HKLM\...\Run: [TouchORB] C:\Program Files (x86)\TouchSettings\TouchPortalOBR.exe [155752 2010-11-12] (Acer Corp.)
HKLM\...\Run: [TouchPortalV3Launcher] C:\Program Files (x86)\Gateway\Gateway TouchPortal\TouchPortalLauncher.exe na [438376 2010-11-30] (Acer Corp.)
HKLM\...\Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s [12858984 2011-09-19] (Realtek Semiconductor)
HKLM\...\Run: [THXCfg64] C:\Windows\system32\RunDLL32.exe C:\Windows\system32\THXCfg64.dll,RunDLLEntry THXCfg64 [25600 2010-09-14] (Creative Technology Ltd.)
HKLM-x32\...\Run: [YouCam Mirage] "C:\Program Files (x86)\Gateway\Gateway TouchPortal\YouCam\YCMMirage.exe" [136488... Read more

Answer:Windows will not start -- black screen with white mouse cursor only

Greetings anhunt and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary.If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re-run any programs I suggest. If you encounter problem... Read more

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Hi all,

I've been searching around for someone with my problem, however the things I find don't seem to be exactly the same...

Sometimes when I turn on my computer, the screen will turn on as usual, and there is like a cursor that blinks in the top left corner of the screen, again, as usual. However, it will sometimes stop, and stay on this screen for upwards of a minute or more. The laptop sounds like it's still working, as the fan is going pretty fast and everything sounds like it's spinning, however it doesn't show anything on the screen. After around the minute duration, the screen will go black and the normal boot up process is proceeded with.
From what I've read of other people, they can't even get past this screen, which is why I think my problem is slightly different, or the same, just not as severe. Does my problem also sound like it's the MBR, as indicated by other people's questions on the Internet?

If so, is there any easy way to repair it without having to use a windows 7 disc, as I have a laptop and didn't get a disc with it...

Thanks
Denno
 

Answer:Black screen with blinking cursor frozen at very start of startup

If you go to Backup and Restore in Control Panel you can Create a system repair disc. You can then use it to start up and try a repair. You may have to do the same MBR several times before it works.
 

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I know it says to install and run the program in the sticky but i can't get into windows

PC has been running fine until recently. I have been getting occasional random BSOD errors over the last few days which I didn't think much about, but today I started getting a lot of them, occurring a few minutes after boot. After a few restarts I then started getting a black screen with cursor when the login screen should appear. The jingle still sounds. Some of the BSOD errors I wrote down.

Bad pool header
PFN corrupt
Memory management
0xc000021a

The black screen will not respond to CTRL ALT DEL etc. I tried following steps on some posts to enter password blind by pressing space /ctrl but this does not work for me. The screen stays on indefinitely.

I have also tried chkdsk on C drive. No errors. I tried system restore, but it says I have no checkpoints. I thought I did have it switched on but I guess not.
I tried start up repair but it says it cannot fix the problem. I don't have a system image either (I know, I'm a fool). I tried safe mode and low res mode. Same black screen just with a larger cursor.

Apart from reinstalling windows again, i can't think of any other things to try.

Any help would be appreciated.

Answer:Multiple bsod errors and black screen with cursor on start up

Hi Robotnic,

I'm very sorry for the delay, there aren't many people in this section.
Are you still requiring help?

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Today I tried to boot up my laptop but I am stuck at a blinking cursor on a black screen.

To make matters work my keyboard doesn't work either so I can't use F2 or F12 before it boots to the black screen.

Any idea what the problem could be? I'm stumped and thinking the laptop may just be trash now.

Answer:Toshiba Laptop won't start up- blinking cursor on black screen

Most often failure to boot disk is a user failure, not hardware. Keep trying, more vigorously. Sometimes what helps is to reset the CMOS which can also be done by pulling the battery if you can access it easily enough on your lappy.

You need to work through these steps for Troubleshooting Windows 7 Failure to Start.

There are some Boot disks/flash sticks provided in the steps that will boot themselves without user input so I'd boot Hiren’s BootCD 15.1 or Hiren's BootCD From USB Flash Drive to run an A/V test, test your HD and RAM, Check File System and Active partition with Partition Wizard on Hirens.

But if you can't get the Win7 installer or Repair CD to boot you may need to rescue your files using Rescue disk in Step 9, then wipe the HD using Partition Wizard on Hirens, which will force the installer to start to Clean Reinstall - Factory OEM Windows 7.

You can also try getting the inferior Toshiba HDD Recovery Utility if you can get the Fkey to boot it.

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I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
POST
BIOS
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

Answer:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

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I am having trouble turning my laptop on. when i press the on button the dell startup screen comes on and then goes to a black screen with only f12 and f2 as the options to click on.

I have tried turning the laptop off, resetting it by taking the battery out, pressing on f8 for the advance menu, and ran diagnostic and memory test as well. still no results.

I have the dell drivers and utilities cd rom, however when I try to boot up the computer through the cd rom im reaching a black page that has F\:< and i do not know what to enter in that field.

Somebody please help!! I called dell however i do not have warranty any longer any help would be much appreciated I need it for college ASAP!!

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My computer used to boot very quickly (less than 20 seconds to desktop, I'm on an SSD), but at some point recently it started pausing at a black screen with the cursor in the middle for about 40 seconds before getting to the logon screen. I ran Xbootmgr and it shows that PlugPlay start is taking 40029ms, during which time Xperfview shows that there is no disk or CPU activity.
 
This is the line from the xperf XML from a boot trace that is worrying me:
     <serviceTransition name="PlugPlay" group="PlugPlay" transition="start"
                         totalTransitionTimeDelta="40048" firstCheckpointTimeDelta="18" processingTimeDelta="40029"
                         container="DcomLaunch svchost (956)" startedAt="5644" firstCheckpointedAt="5663" endedAt="45693"/>

 
I've attached the full XML file below.
 
I have no errors in the error log after booting (other than a long gap before "Plug and Play service" reports that it entered the running state), booting with all USB devices unplugged doesn't help, nor does booting in safe mode (with or without networking) or doing a clean startup.
 
Any help identifying what's actually causing the issue?

 
System Information:
 

Spoiler

· OS: Windows 7 Professional x64
· What was original installed OS on system? Windows 7
· Is the OS an OEM ... Read more

Answer:Boot pauses on black screen with cursor, possible PlugPlay Start issue

Let's try looking at these reports:
1)  Please provide this information (even though you may not be reporting BSOD's) so we can provide a complete analysis (from the Pinned Topic at the top of the forum):  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/
2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504
While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

6 more replies
Relevance 88.56%

Hi there can anybody please help me when i turn my laptop on it comes up with the normal advent start up screen and the loading bar the loading bar completes then it goes to a black screen with a white flashing cursor for about 5 seconds then just restarts that whole process again i can go into bios setting i have tried putting sata cd as boot priority that doesnt work i have also tried sata hdd as boot priority and that doesnt work i cant go into safe mode and when i press f8 to try recovery boot it just does the same thing as explained before can somebody please help me
 

Answer:Advent roma start up loop/ black screen white cursor

16 more replies
Relevance 88.56%

My computer used to boot very quickly (less than 20 seconds to desktop, I'm on an SSD), but at some point recently it started pausing at a black screen with the cursor in the middle for about 40 seconds before getting to the logon screen. I ran Xbootmgr and it shows that PlugPlay start is taking 40029ms, during which time Xperfview shows that there is no disk or CPU activity.

This is the line from the xperf XML from a boot trace that is worrying me:

Code:
<serviceTransition name="PlugPlay" group="PlugPlay" transition="start"
totalTransitionTimeDelta="40048" firstCheckpointTimeDelta="18" processingTimeDelta="40029"
container="DcomLaunch svchost (956)" startedAt="5644" firstCheckpointedAt="5663" endedAt="45693"/>
I've attached the full XML file below.

Any help identifying what's actually causing the issue?

Answer:Boot pauses on black screen with cursor, possible PlugPlay Start issue

Right after a start run this in cmd:

Code:
tasklist /svc /fi "imagename eq svchost.exe"
and see what comes up, post a screenshot perhaps

Also check event viewer for any abnormal hangs.

Try removing the Ethernet cable and start. Also try restarting in Safe Mode (with and without networking).
Try a clean startup too - Troubleshoot Application Conflicts by Performing a Clean Startup

3 more replies
Relevance 87.74%

Recently, when I start my computer, the Asrock splash screen appears, followed by the pulsating windows logo. Once this is done, it moves on to a black screen with only the cursor visible. The cursor is movable but no key commands seem to do anything. Eventually the desktop appears but it can take up to two minutes and seems to be getting longer every time. I was also looking at my event log and found this entry: "The Religious Religion service failed to start due to the following error:
The system cannot find the file specified." I'm not very knowledgeable on the subject but "The Religious Religion service" sounds a lot like a virus. I'm not sure if these two things are connected, and an AV scan has turned up negative. Thanks for any help.

More replies
Relevance 87.74%

Hi, my video card died this morning so I installed one from a different computer. I have a three year old Dell Vostro 410 running XP Pro. I took out an nvidia G310DE from a different Dell computer and put it into my computer. I managed to get a display so I uninstalled the old ATI drivers, restarted and installed the new nvidia drivers. When I restarted, I got a black screen with a white square cursor after the windows splash screen. I can boot into safe mode with no issues though. I've tried the driver from the nvidia website, the dell CD, and let windows look for drivers. Each time, I get the same result.

I've been at this for the past 4 hours now and can't think of what else to do. Thanks for your help!

Answer:Installed new graphics card and drivers - Black screen with white box cursor on start up

<<I've tried the driver from the nvidia website, the dell CD, and let windows look for drivers>>

Why would you use the drivers from the Dell CD...which I would think are only for the Intel onboard video?

Did you disable the onboard video in the BIOS settings?

Did you completely uninstall all the ATI software...both via Device Manager and via Add/Remove Programs?

I think I'd take a look at Device Manager and see what's reflected there.

Louis

5 more replies
Relevance 87.74%

Any help would be very very very appreciated.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 11:58:59 AM, on 9/23/2010Platform: Unknown Windows (WinNT 6.01.3504)MSIE: Internet Explorer v8.00 (8.00.7600.16385)Boot mode: Safe mode with network supportRunning processes:C:\Program Files (x86)\CCleaner\ccleaner.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\CCleaner\CCleaner.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Internet Explorer\iexplore.exeC:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://rd.yahoo.com/customize/sbcydsl/defa.../search/ie.htmlR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?L... Read more

Answer:Black Screen with cursor after start-up, "ctrl-alt-delete" not bringing up command promt.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.We need to create an OTL ReportPlease download OTL from one of the following mirrors:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.In the custom scan box paste the following:CODEmsconfigsafebootminimalactivexdrivers32netsvcs%SYSTEMDRIVE%\*.exe/md5st... Read more

2 more replies
Relevance 87.33%

My problem is similar to the well know Windows 7 Black Screen as referenced by Prevx, though different. When I boot my Windows 7 computer, the login screen appears as always. Following entering the password for default user,
the screen will give the impression of login, but the final result is a plain black screen with the cursor only. The black screen appears indefinitely and the Windows GUI never appears. The only available option from booting in normal mode with this is Ctrl-Alt-Del
(Task Manager). From analyzing another computer with Windows 7 Professional, my Task Manager is missing the following user processes: dwm.exe, explorer.exe, and taskhost.exe. Additionally, it is missing the following system processes (possibly irrelevant):
spoolsv.exe and wmiprvse.exe.
 
When I attempt to start a new process using Windows Task Manager, an error message will appear saying “Windows Task Manager has stopped working” and forces you to close Windows Task Manager. This includes starting
any process such as cmd or explorer.
 
I attempted to boot into safe mode. 
The result was the same as above. Then I attempted booting into safe mode with command prompt. This showed some hope. Following authentification from the login screen, the command prompt appears with the same blank screen with a cursor behind it. Initially
I attempted to run msconfig.msc to run a clean startup. System Configuration Utilities opens briefly then displays the error same... Read more

Answer:Blank Screen with cursor after login Windows 7, Unable to start new tasks

Same problem  I've found a solution.
 
#1 Hit fastly 5 time the left shitf button on your keyboard.
A windows will appaers to know if you want to caps lock. Keep it open
#2 Alt-CTRL-Del
  You have know your desktop
#3 Go on add-remove programme
3a) Go on windows add-remove
3b) Remove internet explorer
ok-ok-ok - untill it's remove and ask to restart
 
#4 No more problem. You have to go on the net with chrome or firefox.
 

8 more replies
Relevance 86.92%

Hp notebook computer wont startup past the hp screen. It shows a black screen then goes back to hp screen. I did the hard reset, it didn't work. I did the test and all of them said passed. It started doing this when i was reseting it and it dropped on the floor. The battery and the hard drive fell out. When i turned it back on, it wasnt working. I dont know what is wrong with it....

More replies
Relevance 86.51%

Brief overview:

Everytime i load up I get a Black Screen/prompt Before Welcome Screen. The System hangs on until i click ok.

This window's prompt is always a different title with the name of a location. Inside this pop-up window are square charaters(usually two square characters). It is square because my system cannot read that type of character(I think thats why the are square characters). So to get passed it to reach the "Welcome" screen, I must click "OK". After I click "OK", the "Welcome" window comes up, and then everything is ok as I am on my "desktop screen".

I dont want to loose my existing data....ive check on another site to no help...PLEASE TECH SUPPORT HELP ME

This is what it looks like > http://img23.imageshack.us/img23/7449/omnkq8v9n1ke64q7cp667d0.jpg
 

Answer:HELP PLEASE! Start up blue/black pop up box Before Welcome Screen!

DDS (Ver_09-03-16.01) - NTFSx86
Run by Jordan at 20:09:50.29 on 19/03/2009
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_07
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.3070.2428 [GMT -7:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)
FW: COMODO Firewall Pro *disabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Comodo\Firewall\cmdagent.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Xfire\Xfire.exe
C:\Program Files\Ventrilo\Ventrilo.exe
C:\Documents and Settings\Jordan\My Documents\dds.scr

============== Pseudo HJT Report ===============

uWindow Title = Windows Internet Explorer provided by Yahoo! UK & Ireland
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie... Read more

2 more replies
Relevance 86.51%

Every time I Start up XP I get a Black Screen/prompt Before Welcome Screen. The System stalls until I click the OK prompt.

This window's prompt is always a different title with the name of a location. Inside this pop-up window are square characters(usually two square characters). It is square because my system cannot read that type of character(I think thats why they are square characters). So to get by it to reach the "Welcome" screen, I must click "OK". After I click "OK", the "Welcome" window comes up, and then everything is ok as I am on my "desktop screen".
 

More replies
Relevance 85.69%

Blue lines are on my screen and I can't see the picture. Now after a month of this at start-up the screen is black, but I can hear windows start-up sound in the background. Anyone know why it's doing this?

Thanks,

J

Answer:Screen is black at start-up, before there were blue streaks.

Assuming its a laptop...

Have you tried connecting another monitor to it to see if you get a picture?

If you hold a light up to the screen, can you see anything on it (faint picture)?

Have you tried putting pressure on the laptop and around the frame of the screen in multiple places to see if it responds?

Your screen could be dead or have a bad connection. It would be helpful to know if you have tried these things first.

4 more replies
Relevance 84.87%

As I was working the cursor stuck and when it moved again it wasn't opening anything just a small blue circle going round and round and round. I turned it off by the on/off button and when I turned it it wasn't doing anything but a blue screen and a small circle with dots going round and round and round  

More replies
Relevance 84.87%

Hello, My computer was being slugish so I cleaned the files, when it has come to restarting the laptop I am now stuck on a black screen occasionally hp pops up in blue but other than that nothing is happening. It is only 1 year old? Please help I am sat at work unable to do any work! Thanks,Aimee

More replies
Relevance 84.46%

Hey

I have a toshiba satellite l350d laptop and earlier today for some reason the screen went black while I was using it. No back light or anything. I figured it just shut down due to over heating because it was pretty hot underneath. But the fan was still running and the power, battery and cd drive lights were still on. I tried shutting it down by holding the power button but it is completely unresponsive. So I waited until the battery ran out. I booted up my computer but the screen remained dark and only the lights and fan turned on. I know I should be posting my computer specs but I don't know what they are at the moment.

Hopefully there is a easy fix for this

~Erethos

Answer:Unable to start up computer. Black screen and unresponsive

If you see harddisk activity, try an external monitor/TV. Turn on the laptop and wait a while (most laptops don't display to externals until Windows load).

4 more replies
Relevance 84.46%

Start-up problem, black screen only after pressing the power button.

Question: how do I take the battery out, and perform this:
disconnected it from the power adapter, hold down the power
button for 30 seconds and then place the battery back in and
the power adapter and try powering it on?

There is only one large lid on the back, 12 screws, how do I
open this in order to remove the battery and reset the power system.

More replies
Relevance 84.05%

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!
-Ron

Answer:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

5 more replies
Relevance 84.05%

When I turn on my computer all I get is a black screen with the flashing cursor up in the left corner of the screen. Any ideas as to how to correct this? I have a Dell from he'll computer-- inspiron E1505 about 8 years old and just had windows 7 home edition installed on it

Answer:Black screen with flashing cursor in upper left corner of screen

Hey I just went through something very similar. I found that my SATA cable connecting the hard drive to the motherboard had failed. I replaced it with a new SATA cable, and it booted right up. Try the cable first if you have one lying around, plus its a cheap solution. If you replace the cable and it still won't boot up, it might be your hard drive. Seeing as how your machine is that old, it could fail at any time.

Do you get anything on the screen when you turn it on?

2 more replies
Relevance 84.05%

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!

Thanks!

Answer:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

2 more replies
Relevance 84.05%

my PSU went out and i had it replaced and since i replaced it i havent been able to boot my pc. i plug everything in and hit the power button it immediately goes to a black screen with a blinking underscore cursor in the upper left corner about 1/4 of the way from the left side. all my fans work, the hard drive is running.

Vista (64 bit)
AMD Phenom x4 9100e 1.6GHz
ATI Radeon x1950 Pro
4 Gb RAM
Power supply was from another pc i had that i didnt use anymore, same wattage just had the 6 pin PCIe connector i needed, the one currently in it is the stock one that came with the tower.

no clue what to do, F1, F2, ESC, DEL keys dont work to get to BIOS, the only responses i get are CTRL+ALT+DEL kind of restarts i think, my monitor goes to standby when i do it for a brief period of time but then fans kick on again and same black screen.

also when i hit the pause/break key it stops the beeping that is coming from the mobo. *note* if i hit the key during the beep then its continuous noise.

anyone have any advice?? any would be appreciated!!


*Edit - just to clarify, i get zero load up of anything, there is no loading screen prior to the black with blinking cursor, as soon as power is on it immediately goes to this screen.


*Edit - again i forgot to put that the 6 pin PCIe connector needed for the x1950 pro is non existant in the new PSU and i havent gotten an adaptor yet for it. dont know if that would be the reason i cant boot BIOS or windows. the original gr... Read more

Answer:Black screen blinking cursor immediately on boot, no load screen...

sounds like you need the PCIe power connector to run your video card. Try removing the card and enabling the onboard video until you get a new PSU or adadpter.

8 more replies
Relevance 84.05%

Hey everyone.

I did a bit of research and this seems to have been an issue for a while, or has been in the past. Was upgrading to windows 10, I first had to restart my pc cause it was initially stuck on that preparing to install problem with the green bar being stuck around 25%.

It then got through that and began the installation process with the big circle and rebooting process. However around 91% when I last looked at it it was just black screen, this stayed this way for about 3-4 hours. I then decided to reboot the pc and it has now booted to the login screen. Is this a known bug or could there be a possible issue?

The problem seems a bit different as some people I saw have had to fall back on PC restore points etc. So not sure if it installed or what could be the problem.

Also side note, I upgraded my pc when windows 10 first publically released, but rolled back because I had about 5min shutdown times. So not sure what is going on and any info would be greatly appreciated!

Thanks!

Answer:Black Screen of Doom but Booted to login screen (no cursor just blank)

I never had a problem upgrading like you've experienced but I experiencing Windows 10 upgrading process is the longest time taken ever compared to previous versions. It took me 1 hour+ to finished.

Play around a little bit to get used to it then did a clean install. No problem arise, seems working fine.

The point is, problems always happen after upgrading, to solve it just perform installation from scratch (clean install).

0 more replies
Relevance 84.05%

A few times now I have been in internet explorer and then the screen with go back and forth from black screen back to internet screen and back and forth between the 2 for a few minutes and then will hit me with a blue screen with a bunch of writing on it and then will restart. It seems to run fine after the computer restarts itself but this has happened a few times now!
 

Answer:Screen flips back and forth from black screen to normal then blue screen

Welcome,
Can you provide a few details [remember we can't see or touch your system] about the hardware and software?
Thanks

3 more replies
Relevance 83.64%

Ok it all started when I ran Nod32 antivirus. I ran it because I had some viruses on my computer that I wanted to get rid of. After the scan there were 180 some detected objects that were quarantined or deleted. So then I restart my computer and after the windows xp logo there is just a black screen with no cursor. And after awhile the computer will just restart and try booting up again. I tried going into safe mode and safe mode with command prompt but I still get a black screen with no cursor. The last known good configuration doesn't work either. I'm pretty frustrated because I did nothing wrong. I am also having a feeling that nod32 might have quarantined some infected files that are essential for Windows Xp to boot. I also do not have any windows xp disks with me because I lost them a very long time ago. Is there anything I can do to fix my computer? Thanks.
 

Answer:Windows XP won't boot. Black screen with no cursor after the logo screen.

13 more replies
Relevance 83.64%

I recently upgraded to Windows 10 from the taskbar on my desktop. The upgrade was successful and I was able to use my computer normally. Today, when I started my computer, a disk check was started. After a long time of being stuck at 10%, I force booted the computer off. Now, the computer boots past the Windows 10 logo and goes to a black screen with the cursor. This screen appears before the login screen does. I am able to move the mouse but that is the limit of my control. The mouse is also showing the little blue loading circle next to it blinking over and over.

More replies
Relevance 83.64%

Every time I restart the computer, after the login screen I get a black screen with a mouse cursor during 5 minutes... and finally appears the desktop.
Of course I already tried to uninstall the nvidia drivers.
Any suggestions on this?

Answer:Black screen with mouse cursor after login screen... during 5 minutes

I encounter the same issues

3 more replies
Relevance 83.64%

One of my coworkers recently bought a new Toshiba laptop. He has only had it a few months before one day he turned his comp on and it loaded into starting recovery repair or something along those lines. he tried turning it on and off a few times only to be stuck in the starting recovery repair screen. fast forward a few days later and the comp will turn on as in power button/caps lock/Num lock lights up and the fan turns on. I can't tell if the hard drive is kicking on. Black screen no cursor no nothing. I have tried turning it off taking the battery out and pressing the power button and then restarting but... I get nothing.

Any ideas how I can get this thing to start working again? He doesnt have anything important on the comp just used it for emailing and youtube.

Let me know what you guys think any help is appreciated...

Answer:Black screen no cursor previous screen of starting repair

did he let it do the recovery repair, if not let it, see what happens next ,, depending on what brand the laptop is ,maybe hitting a F key ,like F12[you will need to check the makers website or the laptop manual maybe for the correct F key ] will bring it to a boot option screen ,when you get to this ,run the manufactory recover option

2 more replies
Relevance 83.64%

Whenever the Windows loadscreen passes the screen goes black and I can move a cursor around the screen.
I have had this happen before and fixed it with bootrec.exe but I can't seem to get that to work this time...
Startup repair says it cannot help - Safe mode has the exact same black screen problem.
I have done chkdsk and sfc scannow - Didn't fix it.
When I boot into Kaspersky Rescue from a USB drive it mentions that I need to shut down windows properly before continuing. I would like to do this but I can't.
I have tried changing the active partition on information in some of these other threads - It didn't seem to work.
All disks are healthy according to the DISKPART and Partition Wizard. I have done the HP hardware diagnostic scans and everything comes up fine.

I see that a lot of the advice on the threads is to do a fresh install - Is it really broken beyond repair at this point?

Does anyone have any other ways I can try and fix this problem?

Answer:Black screen w/cursor after Windows load screen - Nothing fixes it

Hello saturnn and welcome to Seven Forums.

One of the Forum experts prepared this troubleshooting guide for Windows 7 failure to boot issues. Even though you've tried several of the suggested fixes I'd still go through the tutorial and try the steps in the order listed.

Troubleshooting Windows 7 Failure to Boot

1 more replies
Relevance 83.64%

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

Answer:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

8 more replies
Relevance 83.64%

I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[

Answer:Black screen on startup, showing cursor, doesn't go to log in screen.

  
Quote: Originally Posted by alexsmom2009


I'm using I have a DELL4500S desktop, on startup it will not go to the login screen, the screen is just black with the cursor showing. I've tried restarting the computer, unplugging everything and restarting it. Nothing is working. When it first starts a pop up shows and says

"This Application has failed to start because SAMLIB.dll was not found. Re-installing the application may fix the problem."

I'm not sure what it's talking about and what to re install and I can't reinstall whatever it is because I can't get to the start menu.

Help? I don't know what to do :[


SAMLIB.dll is a security account manager dynamic linked lib. A repair install from the dvd should fix the problem unless you are infected with malware, or have a modified system

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OK here is my problem.
I have a (my kid?s) HP Pavilion DV6-7002ax (aka dv6z-7000 (AMD-A10-4600M) using Win 7 (64) Home Premium and it has lately (last few weeks) developed a weird ?blue screen with active cursor? hanging habit.

After you log-on and the welcome screen pops up with the spinning circle and then before the desktop displays it switched to displaying a pale blue screen, with active mouse cursor.
Up to that ?blue screen? point, after logging on, the ?boot? is slow but normal, based upon my experience with this HP Pavilion.

This blue screen delay/hanging lasts around 3 ? 5 minutes and then the desktop loads and all is well.
I have searched the web and found many references to black and blue screens with active cursor related to HP Laptops but I have not found a real solution that has fixed my problem. Apart from just wait and wonder!

Suggestions I have tried include;
1. Scanned with Emsisoft Anti-Malware, Malwarebytes Anti- Malware, SUPERAntispyware (including in Safe Mode)
2. Specialty Scan with AdwareCleaner, rkill, TDssKiller, CCleaner
3. Registry Clean and Defrag with Wise Registry Cleaner
4. F5 > F8 > System Repairs Tools > Repair Startup (HP Pavilion has partition for System Repair)
5. F10 BIOS ? no issues that I can find
6. Command Prompt > sfc scannow (System File Checker)
7. Completed Full Disk Check C: > Properties > Tools > Disk Check
8. Alt + Control + Delete when blue screen appears > switched to taks ma... Read more

Answer:Pale Blue Screen with active cursor after logon & Welcome screen

There is a hotfix for this issue, with the issue being so wide spread one would think Microsoft would put it in an update. The hotfix is called Windows6.1-KB2578159, make sure to download the 64 bit version from Microsoft's site. This will hopefully fix your issue. At the hospital I work at we have had this issue a lot and just now found this hotfix, so I can't say for sure if it will fix your issue. Also make sure you have all the Windows updates installed. Hope that helps.

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No evidence of HD activity, <ctrl> <alt> <del> repeats the process.This is a kid's computer and likely was knocked while on yesterday...where do I start. Any help much appreciated.













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Answer:G570 splash screen then black screen with cursor...help!

hi marked.it usually points that you'll need to re-install the operation system.you can try to re-install the operation system by pressing one key recover button.hope this helps.

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Apologies if this is in the wrong section.

I have a Dell Inspiron 1750, and the owner said that his son installed BearShare and it's been giving him complications. He told me it sometimes freezes when he tries to start the computer, and has to give it a hard shut down. I (hopefully) removed BearShare with Malwarebytes and MSE, yet I can't seem to find why it's not letting me boot up regularly.

It boots into safe mode fine, and I can access everything from there, but when I try to restart into regular mode, it just hangs after 'Starting Windows' with a black screen and active mouse cursor. I've tried various tutorials from searching "black screen, active cursor", "laptop frozen after starting windows" etc, but nothing that I try works.

After a few hours of research I keep seeing the reoccurring phrase 'shell', I believe it's not being loaded correctly or at all. I've tried a fix by Prevx that said it would fix the black screen to no avail.

But here's the funny part. Sometimes it boots to Windows fine and everything acts as it should. There's been several times I was about to call the guy and tell him that the laptop is finished, but I hesitated and restarted just to see if it was fully fixed.

Vid: Dell - YouTube

Let me know if I need to post further information.
-Dustin

Answer:Black screen, cursor active before login screen.

I would try some more scans to be sure
Anti-rootkit utility TDSSKiller
Windows Defender Offline
run some hardware tests
RAM - Test with Memtest86+
and when you can get it to boot
Disk Check
a system file check
SFC /SCANNOW Command - System File Checker
and have a look through these handy tutorials
Troubleshooting Windows 7 Failure to Boot
Startup Repair
and if all else fails
Repair Install

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Hello. Recently had a virus and have been going through the steps here on bleeping computer to help get rid of it. The last thing I was told to do was run the farbar scan tool and to copy and paste a code and hit fix. Upon doing so the computer prompted for a restart. It now won't get to the log in screen. I've tried booting in safe mode and I've also tried last known working configuration as suggested and nothing has worked unfortunately. I was told to come here. Hopefully something can be done. Thanks a ton.

Answer:Windows won't get to login screen, black screen and cursor

Tap F8 at boot and select Repair Computer from the Advanced Boot Options. Do a System Restore to a date just before the problem. 
 
You cannot do the above and if you have another Windows 7 computer create a System Repair Disk. Boot and try a System Restore to a date just before the problem.

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Hello,

I'm new to the forums, but I find myself coming to this site a lot to fix my windows computer, so heck why not join?!

Problem
Recently, my computer starts up windows and after the loading screen it just sits at a black screen forever with a cursor and it doesn't even make it to the log in screen. I have tried safe mode with the same results.

What I've Done So FarTried to Repair Startup with Windows DVD
Tried to use sfc /scannow at boot (Says pending changes and needs to restart)
Tried logging into my Ubuntu partition and virus scanning (None found)
Tried copying Reg Files from Regback into config while I was in Linux
Tried to Repair Install (But I can't log into Windows )
Tried to bootrec /fixmbr /fixbot /RebuildBcd (Which destroyed my dual boot linux grub, but I was desperate. And still nothing) Interestingly though, after I do /RebuildBcd command it says something like "Found Windows Installations: 0"
Tried to System Restore (Gave me an Error, wouldn't you know)

At this point I'm not to confident that this can be fixed. If anyone has any ideas I'm willing to try. Or if you have any snazzy suggestions on how I could fix it using another computer, I have a different Windows Pro x64 computer that I can put the HD in if there's someway I can save my data/fix it/repair install from there. I just don't know how.

Edit: I finished the chkdsk and there were no bad sectors, though it did give me a message "Failed to transfer logged messages to... Read more

Answer:Black Screen w/ Cursor After Windows Loading Screen

Do you have any external drives connected by usb? I had a similar problem, and found that I had to turn off the usb drives when I re-booted. I still do that whenever I re-boot for any reason.

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Hi fellas,

I have a Dell Dimension 8400 which stopped working three years ago. It was running Windows XP with SP 2 or 3 - I can't remember for sure. It has 2GB RAM and a 256MB ATI Radeon graphics card.

Whenever I boot up it goes straight to a black screen with a flashing cursor on the top left. There is no Dell splash screen and no option to access the BIOS by tapping F8. This Dell has four indicator lights on the back to let a user know if there is a problem. The first three lights are green and the fourth one in orange. I looked this up on the manual and it says refer to technical support.

So far I have tried the following:
Removed optical drives to see if the machine would boot up without them - it didn't. I am not confident enough to start taking parts off the motherboard just yet.
Booted up without any additional peripherals attached including mouse and keyboard
Tried booting up from an old Windows XP install disc - that had no effect either

So I am pretty much stumped as to what to do with this machine. Doing a Google search, others with the same problem have been unable to fix it. I just want to know if it is worth the time to revive this machine, or to let go. Any help would be appreciated.

Thanks
 

Answer:Black Screen, Flashing Cursor, No POST Screen

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hi, i recently had a virus on my computer. did numerous scans and did a restore that made my computer go into a continously restart loop on bootup. ive managed to fixed that with couple recovery console commands and finally did a windows xp pair with the disk. had some problems installing some drivers. after the installation repair was finished, computer rebooted, but then the screen would be stuck on a black screen with a cursor in the middle after the windows logo with loading bar. the login screen doesnt show? ive tried numerous ideas from ctl alt delete, and shift + f10. ive hit shift 5 times, and i heard a noise, but nothing pops up for sticky keys. ive booted in safe mode, and it shows all the files loading then it gets stuck with the black screen with the "windows professional" thing on the top and bottom with the cursor. im guessing it has to do with the video card driver? i need help. thanks.

oh and im running on windows xp professional, thanks

edit:

okay so i decided to do the xp repair again to see if it would fix it and did shift + f10 to bring up command prompt and typed sysdm.cpl to see what drivers were missing.
there was a yellow explation mark on the following:
+Display adapters
- Video controller (VGA compatible)
+Modems
- PCI modem
+Network
- Realtek RTL8139 Family PCI Fast Ethernet NIC
+ Sound, video and game controllers
- Multimedia audio controller
+ System devices
- Microsoft System Management BIOS Driver
+ Universal Seria... Read more

Answer:stuck on black screen with cursor after loading screen

Does it boot in safe mode?

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I have two HP ZV6000 laptops. One of them works great, the other will not boot up to Windows XP. The one I am having trouble with gets the splash screen up and goes directly to a blank screen with a flashing cursor in upper left corner. (Looks almost like a DOS prompt screen but it is not). I swapped hard drives. Problem stays with the computer. Both hard drives are good and will boot up to windows in the laptop that works. I have changed DIMM sticks and problem stays with the computer. The computer I am having the trouble with will allow me to access BIOS Setup and both computer BIOS setups are the same. Soon as I exit the bios setup screen, the laptop I'm having trouble with goes to the black screen with cursor. I have read this may be a problem with the motherboard but I can't even boot it up with my WIndows recovery disk. Any ideas out there?
 

Answer:Laptop goes to black screen w/ cursor after splash screen

tml1x said:





I have two HP ZV6000 laptops. One of them works great, the other will not boot up to Windows XP. The one I am having trouble with gets the splash screen up and goes directly to a blank screen with a flashing cursor in upper left corner. (Looks almost like a DOS prompt screen but it is not). I swapped hard drives. Problem stays with the computer. Both hard drives are good and will boot up to windows in the laptop that works. I have changed DIMM sticks and problem stays with the computer. The computer I am having the trouble with will allow me to access BIOS Setup and both computer BIOS setups are the same. Soon as I exit the bios setup screen, the laptop I'm having trouble with goes to the black screen with cursor. I have read this may be a problem with the motherboard but I can't even boot it up with my WIndows recovery disk. Any ideas out there?Click to expand...

Can you press a key like F11 to access the boot order and make sure the computer is attempting to boot from the HDD?
 

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Hello everyone I have a ThinkPad X230 Tablet. I tried system restore and safe mode, but none of it works. After windows loads with the glowing animation, the login screen does not appear. I cannot open a task manager. I don't know if it's a problem with explorer.exe or what. The explorer.exe crashed when I tried to connect to an external hard drive, and I tried to get task manager to open, but it wouldn't open. That's when I tried to restart computer, and login screen would not appear. All I have is a black screen with cursor. Please help! Thank you.













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Answer:login screen not appearing... black screen with cursor

Hi,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that you are getting a black screen at Windows login in your Lenovo ThinkPad X230T.
 
I would suggest you to load default settings in BIOS and check. If the issue persists, you may have to do a startup repair or factory reset of operating system. Use the recovery discs you would have created while you bought the system.
 
Hope this helps!
 
Best regards,
Mithun.





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Hi there, I hope everyone is well.

I have a strange issue that started happening recently. System restore doesn't help as it happens with multiple machines.

I have a lobby display running from TV via HDMI to EXTRON to Ethernet and back again to the computer in the server room. I have had this setup for a little over a year now working just fine. We recently got a new computer (We lease) for the lobby display and after setting it up, I only see a black screen with a white cursor. I have troubleshot this a little too much that I am now not sure if it's a windows update, video card update, or possible the EXTRON. However, when hooking up a laptop it works just fine as it should.

Please note that I can see post boot and the CTRL ALT DELETE screen just fine, but once logged in I just see cursor. If someone moves cursor I can see it from the lobby display. If I uninstall the video card driver I see everything perfectly fine but when running presentation it's not focused for obvious reasons, so I can't leave it like that.

I have used a Desktop with AMD and latest drivers as well as down graded drivers, issue still is present. I use an older nvidia card FX570, same deal with drivers, still the issue is present. I use a new computer with a new nvidia card, and it works. but unfortunately we do not have any of those available and that's a really expensive machine.

here is where it gets even more strange;
If I hook the computer up directly to the TV and not behind the extron devi... Read more

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Hello,

I bought a new computer in September, Dell N5050. The first problem occurred in November, I made prntScr: http://i49.tinypic.com/2gsjp5y.png
This problem is solved: I thought it's a virus, I downloaded Advanced SystemCare (I had McAfee) this scanned my computer and found a four Trojan.

Then came a new problem.
I turn on computer, starting windows, black screen with a cursor about 8-9 minutes, log on and welcome screen loading about 5 seconds.
OR
I turn on computer, starting windows, black screen with a cursor about 1-2 minutes, log on and welcome screen loading about 6-7 minutes.

I really don't know, what it depends on.
What is problem? How I can fix it?

PS: my native language isn't English. Sorry for mistakes.
PS: I have Windows 7 Home Premium 64bit.

Thanks,
theHappie.

Answer:Welcome screen load time or black screen with a cursor

First thing I'd do is getting rid of Advanced System Care. It's a system optimizer, and Windows 7 does not like optimizers. I'd bet that it is responsible of the slow start.

Second, ASC isn't an antivirus, or if it is I never heard of it. Which isn't a good sign. Install a good antivirus and run a full scan, I like Avira (my favourite, which is free and nuked all evil things I threw at it), but other people like Microsoft Security Essentials (again free, but less powerful than Avira).

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Hi I installed windows 10 last night though after a few minutes my user screen (and my partner's) goes black with only the mouse cursor for company. If I'm on the internet (like now) the screen stays open though my back ground user screen still goes black. If I close the internet down it's still black. The only way I can re open my user screen is to close down the computer and restart it. This will take a couple of minutes and last for approx 2 minutes. I've tried changing all setting of screen to never turn off (just in case) & it hasn't made any difference. FINDING IT VERY ANNOYING & FRUSTRATING!!!!

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Going to my sisters tonight to attempt to fix her PC. Was working fine this morning but this afternoon - Upon startup everything runs fine until after the windows splash screen everything goes black and the only thing visable is a cursor, but nothing to click, cannot ctrl=alt=del, cannot right click. Cannot enter safe mode at all, last good configuration doesn't work either. Computer is still running, fan whirring, lights flashing. Fan has been cleaned and power supply checked, no change. Cannot get into anything to run explorer or virus check. She is running Windows XP SP3. I'm unsure of when sp3 was installed. I understand this may be an issue, along with video and graphics drivers, display settings, corrupt registry, flat CMOS battery or loose internal connections.

My questions are -
What can I do to actually get into the computer to check if it may be these problems?
Does anyone know of any more problems that could be causing this problem?
 

Answer:Black screen with moveable cursor after splash screen

Welcome to TSG, Kiwichick. You stated....

Fan has been cleaned and power supply checked, no change.Click to expand...

It's very possible that in cleaning the machine something may have become loose. (It happened to me before,
a sata cable wasn't completely connected.) Check all of the connections at both ends. Any cables or straps
need to be tightly seated to the HDD as well as the connection to the mobo.

Before you open the case, disconnect all peripherals and press the power supply button in for approx. 30 seconds
to drain the remaining flea power. It sounds like a loose cable to the drive.
 

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My computer screen randomly shuts off as I am using the computer. This is NOT at boot up. When I turn it back on there is just a black screen with my white cursor. I have to reboot sometimes to make it go away and the problem is solved until it happens again. Scanned with Anti-malewarebtes, SUPERAntiSpyware, RootRepeal, avg pro, microsoft online scanner Used CCleaner. All came back with absolutely nothing, clean bill of health. I've been running these constantly over the past week in hope something will show. Computer slows down right before the computer screen goes black again. First started happening last week.

Possible driver problem? The computer is slow though so it still makes me wonder if it is a virus of some nasty sort. There is plenty of disk space free on my computer and the vents are cleared so I don't think over heating is a problem. The inside looks fine but I am up for any more suggestions, I have been suggested that a capacitor may have blown but they are in top shape.

This is happening as I am actively using the computer. This is not happening on reboot. The screen shuts off, the computer stays on and I turn the screen back on to find a black screen with only my white cursor visible that I can move around. I must reboot to get rid of the issue and it is gone, my computer is fine, but then my computer becomes slow for a while and it happens again a few hours later.

I have a HP Pavilion m8 GX612AA Desktop Computer - 1 x Phenom 9500 2.2GHz ... Read more

Answer:Screen turns off as I am using it, back on with black screen and cursor only.

I suggest that you stick to your thread in the software forum. If you suspect malware, which I doubt is the cause, you will then need to do the:

READ & RUN ME FIRST. Malware Removal Guide
 

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My computer screen randomly shuts off as I am using the computer. This is NOT at boot up. When I turn it back on there is just a black screen with my white cursor. I have to reboot sometimes to make it go away and the problem is solved until it happens again. Scanned with Anti-malewarebtes, avg pro, microsoft online scanner. All came back with nothing. Computer slows down right before the computer screen goes black again. Could this be a driver problem? First started happening last week.

I have a HP Pavilion m8 GX612AA Desktop Computer - 1 x Phenom 9500 2.2GHz - Micro Tower
 

Answer:Screen turns off as I am using it, back on with black screen and cursor only.

The computer is slow though so it still makes me wonder if it is a virus of some nasty sort. There is plenty of disk space free on my computer and the vents are cleared so I don't think over heating is a problem. The inside looks fine but I am up for any more suggestions, I have been suggested that a capacitor may have blown but they are in top shape.

This is happening as I am actively using the computer. This is not happening on reboot. The screen shuts off, the computer stays on and I turn the screen back on to find a black screen with only my white cursor visible that I can move around. I must reboot to get rid of the issue and it is gone, my computer is fine, but then my computer becomes slow for a while and it happens again a few hours later.
 

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Help please - on switching on screen shows "Dell logo and Windows is starting" then screen goes black, two small blue boxes as big as downloading progress bars with the words "input not support" between them start to scroll round the screen. Mouse does not work and I am unable to do anything to try to correct problem. I am using Dell OptiPlex with Windows 7 Home with AOC monitor.

I have tried plugging the AOC monitor into an Acer laptop and this achieves whatever is happening on laptop screen being duplicated on the AOC monitor but both screens can then only be controlled by the wired mouse connected to the laptop with no response from wireless mouse used on AOC monitor. Having achieved the above am I, with my virtually non existent pc knowledge, correct in assuming that my monitor problem is due to a windows system problem???

Any assistance, in the simplest terms, as to the cause and corrective procedure to solve this problem would be very much appreciated

regards

Tamspot

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Hi, 
 
Today Morning, my System was hang, so re-started. and then i am not able to login. it keeps asking for Select Boot Menu.
Tried to recovery option. but still no Luck..!
 
Link to picture
 
Any Help, Please.
 
Moderator note; picture(s) totalling >50K converted to link(s) Forum Rules

Answer:Blue Screen: unable to Start, Asking for Boot Menu - E420s

Does it still see the harddrive?

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