Computer Support Forum

Black Screen on start-up in regular and safe mode

Question: Black Screen on start-up in regular and safe mode

I recently came home to my computer off and when I went to turn it back on, it started up with a black screen after the windows logo with just the cursor available. Things like ctrl-alt-delete did nothing so I tried booting up in safe mode which ended up with same black screen and cursor.

I then went to search the internet for possible fixes and have done/verified the following:

Used boot CD and ran Start-up repair, told me to remove any mp3 players or USB devices and try starting again, didn't work (nothing was connected in the first place). The start-up repair log appears to identify no problems with the system.

It's not a hardware issue, the drive itself has been checked on another computer and I've already used a new drive and installed a new copy of windows using the same computer.

Not a virus issue, scanned the drive for viruses and did a chkdsk on it, neither of which turned up anything.

Unfortunately there are no restore points saved so I can't just revert to an older profile.

Since I can access the drive on another computer, is there any program I could run to try and fix the problem? This seems to be the only thing that hasn't been covered in other topics similar to this one which I've found online.

This is my last resort so any help that you can provide will be greatly appreciated,
Thanks!

Relevance 100%
Preferred Solution: Black Screen on start-up in regular and safe mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Black Screen on start-up in regular and safe mode

Did you take the cover off and make sure all cables are connected, make sure that your RAM is seated properly. Just anything that might be loose. From what you say, the HDD seems to be OK. It would seem that making sure everything is connected OK would be the next step. Let us know.

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Hi all!

Today I started up my computer (an XP machine running SP3) and after it went through the BIOS, it showed the Windows startup screen (the Windows logo with the blue progress bar), but when that was done, it went to a black screen and won't do anything else.

I restarted and tried a few different things; Start Windows Normally, and Last Known Good Configuration both got me the same black screen.

CheckDisk ran, and it made it to the end, but froze when it said "please wait while your computer reboots" ... after waiting more than 10 minutes, i hit reset and tried to reboot it myself. It did the same Bios-Windows-blackscreen thing as before.

I also tried booting into Safe Mode, which DID work, and when I got in there I tried to do a System Restore (two, actually... for two previous dates) but both did nothing to resolve the problem. I tried simply copying my "important" files to my external HD (which it sees), but it won't copy in Safe Mode

When loading in Safe Mode, the driver list pauses and says "press esc to cancel loading of SPTD.sys" but I've tried it both ways and it doesn't make a difference that I can see.

I tried using my XP CD to boot from, which takes me into the Recovery Console, and I chose to hit "R" to repair, but when it asks me what drive I want to login to (which is C:) I don't really know what to do from there. I haven't booted from a CD before, so I assumed it would run a "Repair Wizard&... Read more

Answer:XP won't load in regular mode (black screen), but will in Safe Mode

Just to clarify, I don't really care if the XP installation is fixed, I just want to know if there's a way to get the files off the HD onto an External USB drive. There's gotta be a way... right?

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My friend has a Windows 7 Starter-based netbook. He has asked me to help but I can't seem to find where the problem is. 
Each time I try to boot the PC, the log-in screen appears, I provide the credentials, and then the white screen appears and nothing can be seen or done. The only thing I can do is pressing ctrl+alt+del, which gives me the normal lock screen, but from here I can only lock the PC or turn it off, nothing else works.
 
 
If I try to boot up in safe mode, the PC, after asking for credentials, reboots within 10-15 seconds.
 
Can't seem to figure out what to do.
 
Please, could you help me?
 
 

Answer:Windows 7 start-up White Screen in regular & safe mode - help needed

Hello Paolo26 I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same",... Read more

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Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

Answer:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - 4.9.218.0 (KB3140527), released about a month ago. In fact there is already a thread here: http://www.bleepingcomputer.com/forums/t/606422/windows-vista-x64-bksod-after-login-or-no-access-in-normal-mode-suspect-mse/. The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
 
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

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Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

Answer:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - 4.9.218.0 (KB3140527), released about a month ago. In fact there is already a thread here: http://www.bleepingcomputer.com/forums/t/606422/windows-vista-x64-bksod-after-login-or-no-access-in-normal-mode-suspect-mse/. The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
 
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

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HI,
 
i HAVE A BLACK SCREEN ON STARTUP. F8 WON'T WORK, SO I CANNOT ACCESS SAFE MODE, LAST KNOWN CONFIGURATION... ETC.
 
IF I VERY QUICKLY PRESS ESCAPE, I CAN GET OPTIONS FOR F1, F2, F9, F10, AND F11 (THOUGH THE LATTER, SYSTEM RECOVERY, JUST PLUNGES ME INTO MORE BLACK)
 
F2 - SYSTEM DIAGNOSTICS - TAKES ME TO VARIOUS OPTIONS WHERE I CAN TEST OR TUNE THE SYSTEM, HARD DISK, MEMORY, BATTERY ETC. I'VE DONE THE QUICK TESTS ON MOST OF THESE AND EVERYTHING SEEMS TO PASS WITHOUT ERRORS.
 
THE MACHINE SEEMS TO BE WHIRRING ALONG AS IT USUALLY DOES, THE FAN IS FINE, NO BAD SOUNDS OR DEAD AREAS.
 
I'M RUNNING WINDOWS 7 HOME PREMIUM ON A HP COMPAQ CQ58 LAPTOP.
 
PLEASE HELP, R
 

Answer:black screen on start up, can't access safe mode etc

Is therer a blinking cursor in the upper left corner?

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Hi im having trouble with my computer ive already had to reset to factory settings and lost all my personal files. One day a regular windows update was updating then all of a sudden my computer restared its self and when it turned back on there where black and red lines down the screen. Now i have to start it in safe mode with networking, the check for solutions says its something to do with the nvidia GeForce 7500 LE card or driver. I tryed reinstalling the latest driver for the graphics card with no success. As i cannot start in normal mode i can not run windows uptate to see if that will work, i have also reset it to the factory settings with no joy. I dont have any Windows discs, recovery discs or backup discs. Any help will be apprieciated.Thanks for your time.                                    Marc Hawkins

Answer:red and black lines down screen only start in safe mode

Quotei have also reset it to the factory settings with no joyIf so, it looks like you need new video card.

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My desktop PC begins to start up like normal, however after the little horizontalloadin bar disappears the screen goes black and the monitor actually goes into idle mode. I have no cursor and CTRL+ALT+DELETE is no good. If i reboot I'm able to start up in safe mode both with and without network support. I've tried to restore the system which didn't work. I bought the PC with Vista Home Premium on it so have no install disc. If anyone can help i would really appreciate it. I'm new to this. I've not recently installed anything or ran any updates...Thanks
 

Answer:screen goes black at startup..will only start in safe mode

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HI,
 
i HAVE A BLACK SCREEN ON STARTUP. F8 WON'T WORK, SO I CANNOT ACCESS SAFE MODE, LAST KNOWN CONFIGURATION... ETC.
 
IF I VERY QUICKLY PRESS ESCAPE, I CAN GET OPTIONS FOR F1, F2, F9, F10, AND F11 (THOUGH THE LATTER, SYSYEM RECOVERY, JUST PLUNGES ME INTO MORE BLACK)
 
F2 - SYSTEM DIAGNOSTICS - TAKES ME TO VARIOUS OPTIONS WHERE I CAN TEST OR TUNE THE SYSTEM, HARD DISK, MEMORY, BATTERY ETC. I'VE DONE THE QUICK TESTS ON MOST OF THESE AND EVBERYTHING SEEMS TO PASS WITHOUT ERRORS.
 
THE MACHINE SEEMS TO BE WHIRRING ALONG AS IT USUALLY DOES, THE FAN IS FINE, NO BAD SOUNDS OR DEAD AREAS.
 
I'M RUNNING WINDOWS 7 HOME PREMIUM ON A HP COMPAQ CQ58 LAPTOP.
 
PLEASE HELP, R
 
 

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I received the following error message when I attempted to restart my computer:

C0000218 Unknown Hard Error

When I restarted after the blue screen it went into a check disk but would not finish the scan.

I have tried to start the computer in safe mode with internet connection and after a few minutes the screen goes black. I've tried to start it using last known configuration and the screen goes black. Everything I try ~ the screen goes black.

Help!!!!
 

Answer:Blue screen & now won't start in safe mode, screen goes black

I'm writing from my husband's laptop because my desktop is completely dead.

We were out of town for several days and when we returned my desktop was running very slow so I attempted to restart it. It locked up, I pressed/held the power button and when it restarted it attempted to run a disk check. The disk check locked up and I had to press/hold the power button again. When it restarted I got a blue screen ~ stop: C0000218 unknown hard error.

Sometimes when I attempt to restart it I get: checking file system on C:
file system = NTFS

When I attempt to restart it in safe mode, safe mode with networking or starting in last known good configuration I get . . .

multi(0)disk(0)rdisk(0)partition(2)\windows\appPatch\drvmain.sdb
multi(0)disk(0)rdisk(0)partition(2)\windows\system32\drivers\ . . . (various items)

Now it won't start, not even in safe mode. Everything I try ~ I just get a black screen.

** I just tried to restart AGAIN and it ran disk scan, said it had completed disk scan and would restart, the screen went black when it attempted to restart and the screen is still black and it won't restart.

What can I do to get my computer back?

Any help will be greatly appreciated!
 

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PLEASE HELP

My laptop hp pavilion starts up and freezes on a black screen. it doesn't load so i tried safe mode and it gets stuck on.

Loading: \windows\system32\drivers\crcdisk.sys
I tried windows reload and repair and same issue even after i reloaded and repaired it. Can some one please help me!

David
 

Answer:Vista start up screen black safe mode is stuck!!!!

hi try this
Restore the PC to its original condition with the HP Recovery Manager if Windows Vista is not accessible
If the PC cannot launch into Windows, it may still be possible to use the HP Recovery Manager on the hard drive to restore the computer to its original operating condition by first pressing the Power button to start the PC, and then pressing the F11 key to start the HP Recovery Manager. NOTE: Depending on the BIOS version, your computer may display multiple prompts during startup including F11 to start System Recovery. Pressing the F11 key on a computer with an HP factory image will start System Recovery even if the prompt is not displayed
 

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hp laptop when i start up my laptop it goes to a black screen an freezes and when i try safe mode it freezes at

loading: \windows\system32\drivers\crcdisk.sys

I have tryed repairing and reloading microsoft still the same error. if any one knows how to correct this problem please help!
 

Answer:Vista start up screen black safe mode is stuck

hi you should have a recovery partition this should help
Restore the PC to its original condition with the HP Recovery Manager if Windows Vista is not accessible
If the PC cannot launch into Windows, it may still be possible to use the HP Recovery Manager on the hard drive to restore the computer to its original operating condition by first pressing the Power button to start the PC, and then pressing the F11 key to start the HP Recovery Manager. NOTE: Depending on the BIOS version, your computer may display multiple prompts during startup including F11 to start System Recovery. Pressing the F11 key on a computer with an HP factory image will start System Recovery even if the prompt is not displayed
 

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Hi guys, I've got a nasty virus on a laptop that I cna't get rid of (not yet anyway) I have not yet run HijackThis! or GMER, however I have run ComboFix, it found and deleated a file on the D drive called installer.exe. No changes. Here are the symptoms:

1) When booting into normal startup it takes about 5 minutes to get to the desktop. That is from the time I see the Windows Loading screen until the screen goes black.

2) Once I have officially logged in the screen is black. All I see is the mouse courser. Pressing ctrl alt del does nothing. Neither does pressing the Windows key.

3) Booting into safe mode brings up the desktop and the computer workes fine then.

4) All of the System Recovery files have been deleated.

5) Going to the Avast website brings up the "This site has been marked as harmful and is being blocked" screen.

6) If I make any changes to startup using the msconfig command and then restart the computer the system will hang on the Windows loading screen, restart, and then revert itself back to the way it was before (black screen)

7) I cant run a virus scan (or do anything else) in Avast (this isnt really the virus's fault, avast dosent work in safe mode.)

I'll post the logs of HijackThis! tonight, but I would like if anyone has any suggestions to help me out before then.

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Relevance 91.02%

Hi guys, I've got a nasty virus on a laptop that I cna't get rid of (not yet anyway) I have not yet run HijackThis! or GMER, however I have run ComboFix, it found and deleated a file on the D drive called installer.exe. No changes. Here are the symptoms:

1) When booting into normal startup it takes about 5 minutes to get to the desktop. That is from the time I see the Windows Loading screen until the screen goes black.

2) Once I have officially logged in the screen is black. All I see is the mouse courser. Pressing ctrl alt del does nothing. Neither does pressing the Windows key.

3) Booting into safe mode brings up the desktop and the computer workes fine then.

4) All of the System Recovery files have been deleated.

5) Going to the Avast website brings up the "This site has been marked as harmful and is being blocked" screen.

6) If I make any changes to startup using the msconfig command and then restart the computer the system will hang on the Windows loading screen, restart, and then revert itself back to the way it was before (black screen)

7) I cant run a virus scan (or do anything else) in Avast (this isnt really the virus's fault, avast dosent work in safe mode.)

I'll post the logs of HijackThis! tonight, but I would like if anyone has any suggestions to help me out before then.

Answer:Windows 7 black screen on startup, have to start in safe mode.

Try going into safe mode with networkingRun MBAM (MalwareBytes):Please download Malwarebytes Anti-Malware and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.When the installation begins, follow the prompts and do not make any changes to default settings.When installation has finished, make sure you leave both of these checked:Update Malwarebytes' Anti-MalwareLaunch Malwarebytes' Anti-MalwareThen click Finish.MBAM will automatically start and you will be asked to update the program before performing a scan.If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.On the Scanner tab:Make sure the "Perform Quick Scan" option is selected.Then click on the Scan button.If asked to select the drives to scan, leave all the drives selected and click on the Start Scan b... Read more

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I can't start up the pc at all,

1. when starting the pc
We apologize for the inconvenience but windows did not start successfully. A recent hardware or software change might have cause this. Start in :
safe mode
safe mode with networking
safe mode with command prompt
last known good configuration
start normally

doesnt matter what i do I get a black screen with windows logo and the scrolling thingy(the first thing that comes up when it boots normally) and within about half a second it automatically shuts down and restarts.
------------------------------------------------------------------------------------------------------------------------------------------------------
2. if I do F-10 system recovery i get this error message:

The section IDA_CREATE_USER_DRIVE_U does not contain a valid dialog template. after I lick OK it shuts downs and restarts the pc again
------------------------------------------------------------------------------------------------------------
3. if I do Microsoft Windows Recovery Console

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first you've seen this stop error screen (more like the 31st :|) restart your computer. If this screen appears again, follow these steps:
Disable/uninstall anti virus, disk defragmentation, or backup utilities,. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK/F to check for hard drive corruption, and the restart ... Read more

Answer:computer won't start in regular/safe mode

System manufacturer and model?

Louis

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Relevance 90.2%

Like the title says, my computer is stuck on a black screen. I downloaded an update and was instructed to restart the computer. After restarting the computer it went to a black screen. It won't do anything past that. I've tried starting it in safe mode but always with the same result. I have no idea what to do with this short of taking it to Best Buy to have the geek squad take a look at it and frankly I don't feel like doing that. If anyone knows how to fix this or has any suggestions, I'm open to anything. Please help.
 

Answer:Computer stuck on black screen - wont start in safe mode

Have you tried selecting Last Known Good Configuration from the Safe Mode menu? It sometimes works. Also, if you put in your W7 DVD and select Repair rather than Install after making the language choice, StartUp repair might help and if it does not, try System Restore.

 

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I posted this on the malware thread, too, but I'm not sure if it goes there or here:

My husband got HDD Control malware on his computer (XP SP2) this morning and has spent all day trying to get it off. He used a suggestion in the forum of trying Superantispywear and it seemed to work. However, after about 20 min of being able to use his computer again, it started to randomly play bits of audio (again), but he did have control of the computer again. That wasn't OK. He updated the SuperAntispyware and tried to scan again. He was skype chatting to friends during the scan and he decided to close some windows. The computer slowed to a crawl and he had to restart.

Well, we did various things to try and get it started (safe mode, etc), but the main problem now is that he can't get past the login screen. It's black w/ the white arrow. That's it. Nothing else.

He can get it to boot in save mode, but that's about it.

He doesn't have a Windows CD (his computer didn't come w/ it) so he can't use window's application.

any help is desperately needed!

Thanks,

Kara
 

Answer:Help! Login screen is Black w/ white arrow and can't start except safe mode

Hi Kara,

I got this trojan today too, and it took me all evening to fix.

First I tried Avast but I got part way into its scan twice and my computer shut down. For a while it wouldn't let me do anything, not even open Chrome to go online, but after another shut down and restart, it allowed me to open Chrome. This time I did not touch or try to shut the fake warning pop up.

I went to Microsoft.com and downloaded Microsoft Security Essentials (free) and scanned my computer. It took a long time but it found the trojan and then deleted it. After restarting, everything seems back to normal, I just had to delete the HDD Control desktop icon.

Maybe if you keep rebooting it will eventually restart so that you can do something. Otherwise, I'd take it to a repair place and see if they can get it to restart for you and then use Microsoft Security Essentials.

Good luck
 

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Turn computer on, it only gets to the black screen w dell on it and lower right corner shows f2 set up and f12 boot options but those don't work,will not start up n safe mode
 

Answer:Vista Dell Studio black screen froze can't start in safe mode

Were there any symptoms/problems prior to this?
Remove the battery. Hold the power button down for 30 seconds. Try to boot with and without the battery.
If F2 and F12 don't work you have a serious problem,
Have you tried booting from a CD/DVD?
 

1 more replies
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This morning, after resetting my PC, I encountered the blue ': (' error screen. After trying to restore to a previous instance of the PC (there were two dates to choose from), the restore failed and the two dates are no longer available.

I am unable to reset, restore, start in safe mode, etc.

What should I do?
 

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Hi,
My CIO's Outlook is starting in "safe Mode" and have ran detect and repair and it did not fix it.

Any suggestions on how to get it to come up in regular mode??

Thanks

Michael Henderson
 

Answer:Solved: Outlook is starting in Safe Mode, I need it to start regular

You are getting this message?
Outlook failed to start correctly last time. Starting Outlook in safe mode will help you correct or isolate a startup problem in order to successfully start the program. Some functionality may be disabled in this mode.

Do you want to start Outlook in safe mode?
Click to expand...

If so, what happens when you say No?

Also, what version of Outlook?
 

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hi,
I really need some serious help.
When I run my PC in Regular and Safe Mode my desktop doesnt load, no Icons, Start Menu or anything shows up, only the desktop background picture. My mouse works perfect and the Task Manager (when I press ctrl+alt+delete). Im able to go through my PC when I run New Task Manager which I backed up my files on CDs just incase I might have to reinstall XP.

any help is most apprectaied, I wish I knew what was wrong.
thanks
 

Answer:Desktop vanshined no icons, start menu, nothing Safe mone and regular mode

Go here and scroll down to Line 195. In the second column there is a utility called: Restore Desktop Icons and Taskbar.

http://www.kellys-korner-xp.com/xp_tweaks.htm
 

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Relevance 84.05%

I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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Yea trying to get ino safe mode. When I do hit safe mode and choose my account to log on instead of going to my desk top the screen goes blank and the words safe mode appear in all four corners.
Any help would be great!
Have a good day
John

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Hello all
First time poster with problem after peforming sys restore on win7 pro 64bit.
Was troubleshooting a problem w/taskbar not staying hidden, tried to restore back 24hrs to when a java update occured. Restore seemed to proceed normally, but upon restart, it boots normally to just before the login screen would appear, then the screen goes black and all that is visible is the cursor , which I can still move.
But that's as far as it gets. Trying to boot in safe mode, or repair mode ends exact same way - can't boot in to try anything
Any ideas??

Answer:Black screen at boot with safe mode, system restore, or repair mode

no one has any suggestions? I also triedtoboot to my win7 dvd to see if I could attempt to repair but again, it only gets thru the windows bootscreen then goes black with only the mouse cursor showing as before.

9 more replies
Relevance 79.95%

Please help!  Over the past week or two my computer has been running slower and slower.  Then lost the ability to download anything unless in safe mode.  Now when opening computer in normal mode get nothing but black screen.  Think I got something when my antivirus software lapsed and I wasn't protected for a bit?
 
Running Windows 7 64
 
Tried running Malewarebytes, Avast, SuperAntiSpyware, Microsoft Defender, sf scan, CCleaner and nothing has helped.  Everything comes back fine. 
 
I'm not very computer savy but from what I have been reading you all can help!  Much appreciated and many thanks for any assistance. 
 
 

Answer:I'm lost. Only open in safe mode. Normal mode give black screen.

Hello ,what is the sf scanBoot to safe mode with Networking and try running these......MiniToolBoxPlease download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.TDSSKillerDownload TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.AdwCleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double clic... Read more

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Relevance 79.54%

Hey guys, I seem to be having trouble, and I'm not terribly inclined with laptops and computers, mine is an HP G62 laptop, and that's about as far as I know about it. The other day I went to use it, opened it up, I had 3 tabs open (google chrome), and I tried to open a new tab. All new tabs were freezing, and my itunes had frozen as well. I tried closing the laptop, hoping it would go into sleep mode, but it didn't, it stayed running. I reopened it and the screen stayed off, so I did a hard reset (holding the power button to turn it off) and started it back up. I started it in normal mode, and logged on, but after loading from the log on screen, it went to a black screen with just the cursor, and stayed there. I did another hard reset, and started it in safe mode, and now this is how I'm currently running. I've tried disabling the display drivers and restarting, that worked momentarily, but froze shortly after. Next, I tried a system restore, which did absolutely nothing, and then I ran chkdsk and, again, nothing. After all this, I decided to try uninstalling the display drivers, which, once again, did nothing. This seems to be all the info I have gathered from online, and through friends' help, there seems to be nothing left to do that may fix this problem. Anyone have any idea on where to go from here?

Answer:Black Screen in Normal Mode. Only Safe Mode Works.

Hello ericberard,

 

You?re having a problem with the computer going to a black screen.

 

First test the hardware.


Turn off the computer

As you power it back on, tap the F2 key. This will load hardware diagnostics.

Once the screen loads run the startup test.
 

If this is windows 7 and the startup test pass.


Power back off the computer.

As you power it back on, tap the F8 key. This will load Advanced Boot Options.

Select Last Known Good Configuration.
 

This will take the system back to when everything was working correctly.

 

Clicking the White Kudos star on the left is a way to say Thanks!

 

Let me know how everything goes.

Have a good day.

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Relevance 79.54%

Help -  I have a Dell OptiPlex 960 with Win 7 OS SP1
 
My computer is giving me a black screen on normal bootup - I can hear the windows tune but then it is black
 
I am able to get it to boot in Safe Mode and I have tried the following: ComboFix, Malwarebytes, and adwcleaner
 
But it stlil boots to a black screen 
 
What do I do now??????

Answer:Will boot in safe mode but black screen in normal mode

Boot into safe mode...then do the following.
 
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

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Relevance 79.54%

Monday morning- Screen pops up saying my laptop wasn't shut down right. That it had to run a test to shut it down normal- Test took about 3hrs to complete.
After test I could get on like normal then once I shut it it shut down and didn't get back on till later that night only to find I CAN"T get past the  Black screen of death- the black screen with the "_" in top left corner. I've restarted it a lot to see if it would just turn on like normal with no luck. I CAN"T press F8 without having it beep at me I can only get into F2 and F12 and that is it. I know my battery is crap has been because it won't charge. I also Sunday night uploaded from malware bites web page a free download refreash virus protection again. Because somehow it went missing a few weeks before I did find that night I had to big viruses that I did get taken care of which were both trojans. I did get onto google.com a few times that night with having problems when trying to open the new window in a new tab- Fire Fox.- My mother also said her down stairs computer desk top was doing the same with google the day. So I'm wondering what is going on with everything. I've tried to get a email for tech support but no luck because they say that they don't do anything with my model number- which is only 2-3 yrs old. I've got a lot saved on the computer but can't get inside at all.
 
I need help getting something done I don't have any of the cds tha... Read more

Answer:Laptop 1545 won't start up past the Dell welcome page- Black screen with "_" blinking in top Left corner F8 won't work at all to restore or safe mode.

Hi Emilie2011,
Welcome to the Community, it could be an issue with the harddrive. I suggest you can start by running the Hardware diagnostics.
To run diagnostics press and hold down the "Fn" key (on the lower left hand bottom of the keyboard)  and turn on the system,it should ideally bring up screen showing Pre-Boot System Assessment.
Another way to run the diagnostics go to F12 screen,scroll down using the "up" and "down" arrow key,choose diagnostics  and press Enter.
If the diagnostics shows any error code/message please post it back.
Since your system is getting stuck on black screen with blinking cursor,you can also try to release flea power.
To release flea power disconnect the charger and remove the battery,press and hold down the power button for 30 seconds,reconnect the battery and charger.Turn on the system and see if it boots to Windows.
Hope this helps,
Thank You
Roshan.

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Relevance 78.72%

I have a gateway computer that is about 3 years old. It has a ati radeon 3200 gfx card and came with 4 gigs RAM. Recently I purchased 2x2gb G Skill DDR2 ram upgrade in hopes of more efficient gaming [gfx card is OK for 8gb ram max]. After installing the new ram [about a month ago] the computer was running fine. The new ram created a button on my toolbar called AMD Catalyst, and right-click gave identical options for each ram card, one was a list of what looked like screen settings. I know it were running on 600x800, and last night my troublesome youngest son was using my computer and says he clicked a different option by accident, making the screen freeze momentarily then go black.

I've tried:
restarting my computer
removing the 2 G Skill ram cards
under msconfig in safe mode, disabling AMD Catalyst, for it seems to be the root of the problem.

But every time i restart my computer and try booting in normal mode, I get the typical Welcome ring from the speakers accompanied by a black screen. The screen is a 36" Vizio flatscreen tv with VGA hook up, been using for a computer screen for over a year now.

Any ideas? Thanks in advance!

Answer:Black screen normal mode, safe mode OK

If you can go back to good times with system restore, you will be fine.
System Restore - How to
Put all cards back, etc. before the restore.

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Hi, I have this 4 year old Lenovo Y560(config below)

The discrete graphic card has probably fried a long time ago, so last year when I did a clean install of Windows, I had to disable ATI Card permanently in the device manager using safe mode and used the Intel integrated card. A few days ago, I booted up windows only to encounter, "A disk read error has occurred, press ctrl+alt+del to restart" . I tried to boot up using WIN 7 install disc, but soon after the Starting Windows logo , the screen turns black and I am left with a cursor in a black screen. I tried to boot into Safe Mode but still I encountered a black screen with just the cursor .

I booted with Ubuntu live usb and was able to access all my partition and did back up and even formatted the Windows Partition. I tried to boot using a WinPe and faced the Black screen with a cursor again. I even reset BIOS to default, changed Graphics Adapter from "Discrete' to "Switchable' and vice-versa, but no effect at all. When I boot up using Ubuntu and ran lspci | grep VGA I can see both cards listed. I even tried to boot up using Windows 10 preview disk, still I get a black screen after the Windows loading screen.


I can't afford to buy any laptop presently since I am currently at college, so using Ubuntu for now. Is ther any way to install Windows 7 again? Is it possible to get the ATI Card working properly- reballing, reflow?
Any way to permanently disable the ATI card and get w... Read more

Answer:Black Screen During WIN 7 POST , Black Screen Even In Safe Mode

What other graphics adapter choices are available in BIOS setup? If you choose Switchable is there software on the Lenovo site for your model that's needed? Are you using the Display adapter software from there?

Have you tested your HD with the maker's HD Diagnostic extended CD scan, followed by a full Disk Check on a single disk partition you create?

Then work through the steps for Overcoming Windows 7 Installation Failures - Windows 7 Help Forums including trying an alternate install method (disk><flash stick) with new media. These steps overcome almost all install failures, so you'll be reasonably sure the problem is hardware or BIOS settings if nothing works. But don't skip any steps.

Try Clean Install Windows 10 Technical Preview to see if there's any difference with a more modern OS install. It's already a very polished OS and worth testing this.

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Relevance 77.9%

So I recently updated Intel HD graphics to the latest version.I had some issues with Windows update installing an update and it was stuck installing. I tried to fix it using System restore.After the restore, the lenovo logo showed up and loaded, then a black screen showed up. After a while, Lenovo veriface (I use them to login) showed up but it was flickering/flashing.( The camera was also blinking). After it verified my face, I couldn't see anything it was full of black screen, if I closed the lenovo veriface, it wouldn't show the windows graphics interface.I tried to press F8, shift +F8 in the beginning , nothing seemed to work.I could open UEFI bios settings by pressing f1 though. In that, I tried to change the graphics to UMA, it also didn't work. F10 also worked, it opened windows boot manager but it only displayed my hard diaj.I have a lenovo g50-80 with windows 8.1 64 bit.I think by reinstalling the Intel HD graphics, it could be fixed but since I couldn't login in normal boot or safe modePlease help!













Solved!

Go to Solution.

Answer:After system restore, screen flickers on welcome screen with black screen and no safe mode

hi Aashib,
 
Welcome to the Forums.
 
From your observation, it looks like the System Restore didn't completely pushed through the restore point that you've chosen.
 
Can you try the following:
1. After logging in via Veriface and getting a black screen, press the Ctrl+Shift+Esc key (this should open Task Manager). If the Task Manager window opens, try one of the following:
  a. click on File > New Task (Run...) and type rstrui to open System Restore and try to choose a different restore point.
  b. If there are no other restore points, type explorer instead and see if you get the desktop/metro screen then perform a clean boot and observe.
  c. If nothing happens after typing explorer, type msconfig, navigate to the Boot Tab and Tick on Safe Boot (minimal) then hit OK to restart. Once the machine boots into Safe Mode, perform a clean boot, untick Safe Boot (minimal) under msconfig and observe the machine in normal mode.
     - Link to picture
 
2. If Step 1 doesn't work, try to Enter the Push-Button Reset (PBR) mode - this is like a recovery environment to restore the pc from a previous working state. To do this, hold the power button while Windows 8.1 is loading up ---this is where you see the spinning white dots (you may need to do this 2-3 times). If successful, you should be able to see an automatic repair screen to repair the damages system files. If it fails, ... Read more

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PLEASE HELP!
My internet will not work in regular mode, only safe mode with networking. My trading platform works perfectly in regular mode so I know my connection is ok. I have done HijackThis and have come up with this report..

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:19:52 PM, on 10/10/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Safe mode with network support
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Adobe\Acrobat 7.0\Reader\AcroRd32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Big Wayne\Desktop\HijackThis.exe
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPwdSvc.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Fil... Read more

Answer:[SOLVED] Internet explorer will not work in regular mode, only safe mode w/networking

Quote:





Originally Posted by wleger2981


PLEASE HELP!
My internet will not work in regular mode, only safe mode with networking. My Norton is out of date as well, but as soon as I get back up and running I will install a newer version..ANy help on this matter is greatly appreciated..




Please do not post your Hijack this logs here. Due to Forum Rules we cannot assist in malware removal here. Have you tried a different browser (Chrome, Firefox etc)? When you say IE only works in Safe Mode with Networking, Do you mean you boot the computer normally and use IE (safe mode) or are you booting the computer into Safe Mode with Networking? In other words you can't boot normally?
If you feel you are infected, please click on the Virus/Trojan link in my signature and post there for more help.

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Some photos and mail seen only SAFE mode - - but not regular mode in BOTH Internet explorer AND Firefox. Hi for some reason I am no longer able to look at Just SOME photos on web sites on this One Win7 computer, nor See my email in Yahoo main INBOX , , , unless I am in SAFE mode. Not sure how to tell what I did wrong or if missing dlls or other settings. But does work ok just in SAFE mode. However I also get the Blue screen of death once in a while. Below is what I got when doing the "hijack scan" Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 4:09:06 PM, on 4/23/2013 Platform: Unknown Windows (WinNT 6.01.3505 SP1) MSIE: Internet Explorer v10.0 (10.00.9200.16537) Boot mode: Normal Running processes: C:\Program Files (x86)\ASUS\AI Suite II\AsRoutineController.exe C:\Program Files (x86)\ASUS\ASUS Instant On\AsInstantOn.exe C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe C:\Users\JIMMY\AppData\Local\Akamai\netsession_win.exe C:\Users\JIMMY\AppData\Roaming\SearchProtect\bin\cltmng.exe C:\Users\JIMMY\AppData\Local\Akamai\netsession_win.exe C:\UPS\WSTD\WSTDMessaging.exe C:\Program Files (x86)\ASUS\AI Manager\AsShellApplication.exe C:\Program Files\TRENDnet\TEW-641PC_TEW-643PI\WlanCU.exe C:\Program Files (x86)\ASUS\ASUS Easy Update\ALU.exe C:\Program Files (x86)\ASUS\AI Suite II\EPU\EPUHelp.exe C:\UPS\WSTD\UPSNA1Msgr.exe C:\Program Files (x86)\Nuance\PDF Viewer Plus\pdfPro5Hook.exe C:\Program Files (x86)\Nuance\PaperPort\pptd40nt.exe C:\Program Files (x86)\ControlCent... Read more

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Hello,
I have this problem with my laptop - sometimes I cannot login - after choosing the user the screen freezes or after logging in it works only for a few minutes in regular mode (I can do things over those minutes like open firefox, but I cannot open folders, sometimes I can open the task manager or even some programs) but then it freezes and I have to shutdown the computer manually by pushing the power button. When I tried pushing crtl+alt+del I got a message "The logon process was unable to display security and logon options when ctrl+alt+delete was pressed. If the operatin system does not respond, press esc or restart the computer by using the power switch". I don't know if this helps, but I try to add as much as I can. Sorry it it's not relevant - my knowledge about computers and IT is minimal.
The computer runs fine in safe mode.
So I tried system restore to a week before when the computer was still fine and it didn't work. So I reinstalled a graphics driver (Intel HD Graphics Driver) as I found on the internet that similar problems got fixed by reinstalled videocard drivers. And it worked, everything started to run smoothly again in the regular mode. As normally I allowed windows updates and after restarting my computer, the problems came back.
I assumed that the problem was the updates so I uninstalled most of them (KB2930275; KB2923961; KB2925418; KB2929755; KB2929733 and KB2918077) but the problem was still there and I was unable to unin... Read more

Answer:Solved: Computer freezes in regular mode but works in safe mode

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Relevance 77.08%

Hi, I'm having some problems fixing my bleeping computer (Windows 10 desktop computer, to be specific) and could use some assistance.
 
On Friday 15 December 2017, my computer ran fine when I woke up and used it for a few minutes in the morning. Before that date, I had very few problems with my computer running; the biggest issue was some freezing occurring while playing games demanding on processing power such as Civilization 5. However, I don't believe that is related to my current issue, as I last played it on Sunday 26 November 2017, and I had no issues with it on that day.
 
When I returned home later that day (15 December), I found my computer stuck on a blue screen. I'm not sure quite what happened, as my computer was not used during the day at all. I restarted several times, but I was not able to even make it to the user login screen before getting a blue screen. I've received error code 0xc0000142 for every blue screen.
 
Startup repair did nothing to resolve the situation. I am still able to run my computer in safe mode with networking and that's how I'm writing this post. For the past two weeks, I've been using safe mode to use my computer. I've looked online for solutions, but haven't gotten much. I've had some problems in safe mode with random freezes, but at least the computer runs most of the time, although with limited functionality.
 
My research led me to trying Windows + R and opening msconfig.exe and disabling all services that were not... Read more

Answer:BSOD - Computer runs in safe mode, not regular mode

If you work OK in Safe Mode - but not in normal mode, it's most likely a software problem.
Hardware problems are possible, but nowhere near as likely as a software problem.
 
First thing I'd suggest is trying a clean boot.  It's similar to Safe Mode - but works in normal mode by disabling stuff.
It's also similar to disabling the services - but you'll disable more when doing a clean boot.
If a clean boot fixes the problem - then the problem was caused by one (or more) of the things you disabled for the clean boot.
Then it's just a matter of re-enabling things one at a time until you find the problem.
Perform a Clean Boot:  http://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If that stops the problem, then re-enable things a few at a time until you figure out what's causing it.
Then uninstall the problem program (from Start...Settings...Apps...Apps & Features - if you don't find it there, check the right sidebar for Programs and Features and see if you can remove it from there).
 
Backup your stuff now.  There's no telling exactly what the problem is - so a backup is the best way to be prepared in case the system dies on you suddenly.
 
If this doesn't work, then post back and we'll ask for some reports to try and figure out what's going on.
Good luck!
 

 

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I was shocked when I downloaded TFC.EXE and installed it on my computer AND installed it on my friends computer too from THIS website.now we BOTH have the SAME problem. ha ha I boot to regular mode and nothing works. rightclick on taskbar and then click on taskmanager it stops. doubleclick on AOL or mirosoft update and the hourglass goes around forever. I tried to print something and the printer is gone.I cannot start adaware or avast. sometimes the taskbar loads but most of the time in does not. it is getting worse.. I hope you can help get this thing running.
windows xp home 32bit sp3 thanks again SAL

Answer:runs good in safe mode.nothing works in regular mode

Can you boot into Safe mode with Networking?You said that nothing works. Please offer more description, what does not work? Can you run or install apps?If you can get into safe mode with networking try a boot scan with Avast and post the results. (Make sure that Avast is up to date first)See here if you need help getting to Safe Mode.

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This is a follow up to
http://www.bleepingcomputer.com/forums/topic403398.html

SweetTech just helped me clear out some malware and referred me to this forum when I ran into some interesting issues with Safe Mode:

1. I could not log into safe mode as administrator, it stalled at "getting personal settings". I am able to log on with as my regular user though.

2. In Safe Mode my C drive has 2 Gigs more of free space than in regular mode (is that normal? I though what's on the drive is on the drive no matter what mode I use...)

I have an HP Pavilion Laptop running WinXP SP3.

Many thanks for your input and advice!

Answer:Difference in disk space between Safe Mode and Regular Mode

In Safe Mode my C drive has 2 Gigs more of free space than in regular modeHow are you reading this , or from what program.I think this is only due to being in Safe Mode and in Safe mode you are not using all processes compared to Normal mode.Is the first item an issue for you, then you could have asked S /Tech during her help.Thank You -

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Just a general question:1. When doing a routine scan for viruses and malware, etc. (and just generally speaking), is it better to scan in safe mode or regular mode? 2. If you scan in safe mode, is there anything that wouldn't show up (that you could potentially miss) that *would* show up in regular mode? 3. Or is safe mode just better all around, and everything is covered (plus more) that you'd find with scanning in regular mode?(I'm referring to scanning with AVG A/V, AVG Anti-Spyware, SpyBot (old version), and Ad-Aware SE.)Thanks!

Answer:Better To Scan In Safe Mode Or Regular Mode For Virus/malware?

Safe Mode is a troubleshooting mode designed to start Windows with minimal drivers and running processes to diagnose problems with your computer. This means some of the programs that normally run when Windows starts will not run.The Windows operating system protects files when they are being accessed by an application or a program. Malware writers create programs that can insert itself and hide in these protected areas when the files are being used. Using "Safe Mode" reduces the number of modules requesting files to only the essentials to make your computer functional. This in turn reduces the number of hiding places for malware, making it easier to find and delete the offending files. Using your anti-virus and anti-malware tools, in "Safe Mode" also speeds up the scanning process. Read "Beginners Guides: Windows XP Safe Mode Explained" and "What is 'Safe Mode' used for and why?"

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I am having trouble getting into safe mode, after I type my password, I get a black screen with nothing on it, the screen is lit up but black. It works in normal mode just not Safe Mode, I Googled 'Windows 10 Safe Mode black screen' but only results show telling you to go into Safe Mode to fix the problem, there is nothing regarding this problem in safe mode alone. This is a Windows tablet so removing cables, uninstalling/reinstalling or trying a new video card is not possible here. Tweaking.com told me to restart into Safe Mode to use the application and now I am stuck, the program will not clear the safe mode flag from the boot until I run the program which I cannot because of this issue.

Answer:Black Screen in Safe Mode only!

Hello, you can try this sequence:
Press the Windows key + X together. Click Commmand Prompt (admin)

At the prompt, type
sfc /scannow & press <Return>
This will take time - be patient. You may see these outcomes:
- no integrity violation
- found corrupt files and repaired them
- found corrupt files but was unable to fix some
The last indicates a problem.
Some find repeating the above a couple of times with a restart between solves the problem.

=================================
If the above reports a failure, then the following downloads new files
Open a Powershell window and at the prompt type (or copy and paste)
DISM /Online /Cleanup-Image /RestoreHealth and press <Return>.

Again, be patient.

See if there's any improvement.

However I suspect you will need to do an in-place upgrade repair (which keeps almost everything).

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Check your nearby greenback store, craft shop or garden center for little, decorative rocks to scatter on tables. It is apparent that the 104 LED cord on a waist higher shrub will lose the shrub in the midst of the lights.
As we move towards a greener environment, the use of all-natural sources is a simple answer to turning into more energy efficient. One of these natural resources is the sunlight. Photo voltaic energy is a beneficial resource and an power option to electrical energy. Much more and much more property owners are looking to solar energy to power their appliances and lights in their homes. For the outdoors, the use of photo voltaic energy ought to also be taken into consideration. This post is part two in a 3-component article sequence about outside lighting and the use of solar lights.



Outdoor solar powered motion lights come in a variety of price points however; even the most expensive are less than you would pay with traditional outdoor lighting. Solar lighting is a way to go green with very small work on your component. Even if you are not the most eco conscious individual on the block, using these lights will be a measure the homeowner will be pleased to have invested in.
In addition to these mentioned over, you will be in a position to have a mild that is almost the exact same as a mild becoming emitted by electrical energy or gas powered lights. There is basically no distinction in using a photo voltaic patio lights to using ordinary lights. ... Read more

Answer:safe mode black screen

Hi, you've modified the registry to get in to safe mode; as you can't log in, numerous repair options are no longer available.

Before trying the following, I would suggest for your own security if you haven't yet done so create a disk image of what you have now, so if something goes wrong, you can always start again. (See below about disk imaging).

You have the following options to try to boot and log in.
a. If you have system restore enabled and usable restore points, then you can
- boot from a Win 10 bootable medium
- navigate to system restore
- restore your PC
- hope it allows you to log in.

b. If you don't have restore points you could try this:
Restore your Windows registry
A corrupted registry settings can also cause a auto-repair loop. Here is how to restore your registry from the RegBack directory. The RegBack folder is located in :/windows/system32/config, which is used by Windows to hold a recent backup copy of the registry hives.
Assuming your system drive is d:, run the following command to restore Windows registry:
copy d:\windows\system32\config\RegBack\* d:\windows\system32\config

if prompted to overwrite existing files, type All and hit Enter. Type exit and hit Enter to close the Command Prompt window. Restart your computer and most probably, you may able to access your Windows system as before.

c. If you have previously created disk images (which everyone is strongly advised to do as things will go wrong
(Macrium Reflect (free) + its boot me... Read more

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Hi,

in msconfig I made the pc to boost in safe mode every time. But when i boost my pc, the monitor is completely black all the time. I hear the fan start running, but the monitor is black from the start. No motherboard logos, no bios, nothing.

I think it might be a problem with safe mode communicating with my monitor or graphics card. My friend suggested my motherboard somehow fried.

Appreciate any help, thanks!

p.s. I'm running on Windows 7, Nvidia GTX970 (or similar)
 

Answer:Black screen in safe mode

Hi and welcome to TSG.

Can you provide more information about the PC itself .. make and model for example?
If it is a self / customer build, what is the make and model of the motherboard, CPU, ram, graphics card, hard drives, power supply etc?

I assume everything was working OK until you made the change to the config file?

If you are not getting any display, not even seeing any boot / BIOS info then I would suspect a hardware issue as no drivers are loaded until Windows loads.
 

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so yesterday I noticed that there was some sort of malware file popping up on my pc, so I decided to run msconfig to start the computer in safe mode and run malwarebytes to remove the malware. my computer restarted and the lights on the tower turned on just like normal, however the screen doesn't turn on and says "no signal." I have tried to hard restart my pc several times and even used another monitor that I know works, but no dice. the weird thing is that my PC will turn on, it just can't display or connect to the monitor for some reason. I've seen other threads and they all involve opening some sort of program on the PC, which I obviously can't do since I can't see anything. I'm running Windows 10 64-bit and this issue has never happened before (I've started up in safe mode several times before).

Answer:safe mode black screen

trudic said:

so yesterday I noticed that there was some sort of malware file popping up on my pc, so I decided to run msconfig to start the computer in safe mode and run malwarebytes to remove the malware. my computer restarted and the lights on the tower turned on just like normal, however the screen doesn't turn on and says "no signal." I have tried to hard restart my pc several times and even used another monitor that I know works, but no dice. the weird thing is that my PC will turn on, it just can't display or connect to the monitor for some reason. I've seen other threads and they all involve opening some sort of program on the PC, which I obviously can't do since I can't see anything. I'm running Windows 10 64-bit and this issue has never happened before (I've started up in safe mode several times before).



Hi trudic and welcome to Tenforums.

It would help to know if you could identify or at least describe what type of popup you were seeing.

Please fully fill in your system specs so we know exactly what we're dealing with.

When you first turn the computer on, do you see the manufacturer splash screen/logo, before Windows starts to load? Because if you don't, that would indicate a graphics failure of some sort.

If you can see the initial splash screen before Windows loads, then it's not a graphics problem, and you could try booting the system to Kyhi's custom rescue media, and run MBAM (Malwarebytes) from it.

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My old secondary machine is starting to show early signs of death.

It had restarted itself sometime during the night, and in the morning I've found it showing a black screen with only the windows cursor showing (WinXP pro. SP2 was applied).

I've restarted it and got the same result. Windows looks like it is loading fine, and everything goes smoothly until we get to the log in prompt. It just doesn't appear.

I've tried restarting it in safe mode to analyze the problem, but I can't. It restarts itself while loading the files.

I've tried last good known configuration, and failed. Got as far as I did with normal configuration, only instead of waiting for a non appearing box, I got an error message saying some files are missing, and an auto restart.

I'm really lost. Any helpful pointers would be appreciated.
 

Answer:Black Screen, no safe mode

What is the make of hard drive you have?
 

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I am troubleshooting a problem long distance (I'm in the US, the laptop is in the Philippines). This problem just began after a normal shut down and restart a couple hours later.

The computer, on start up, goes past the splash page but then goes to a black screen with just the cursor. When I have them press f8 in order to get into safe mode the advance options page appears and worked once (I had them do a scan disk and repair) but now the cursor disappears and the arrows won't move the highlight bar so it won't go into Safe Mode. They do not have the installation discs.

So, Windows won't start and Safe Mode can't be accessed and there are no start up discs. Another laptop with Windows is available. Can that laptop create a repair disc that will work? Can Windows be reloaded that way, if necessary?

Answer:Black Screen/No Safe Mode

Welcome
I would give this a try and hope for the best

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized or replaced the tool. Check the information that came wit... Read more

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Ok, deep breath, start from beginning - doing this on wife's laptop as my desktop is messed up. It is running Vista Home Premium. I have Microsoft Security Essentials (MSE) as my only protection.
Yesterday I was researching the possible value of some comic books and obviously hit a bad site. I will do my best to write here all the exact messages I've received since then, but there are many and I was only able to jot down a few, so if you need more specifics on a particular error message let me know and I'll try my best. First, MSE popped up - "MSE detected 1 potential threat and suspended it. Click 'clean computer' to remove this threat." I did so. I shut down for several hours, came back to work on some things. On start-up got "Failed to connect to windows service" (again, there may have been more to this message I couldn't jot down??) About 2 hours later - "Host process for windows services stopped working and was closed. A problem caused..." At this point I decided a problem existed and did some basics - disk cleanup, MSE scan & Malwarebytes scan. MWB found 29 issues (!) The trojan word popped up in there a few times...so I cleaned that. Did another scan with both. Nothing found. Started my puter this morning - "Security Advisor has found suspicious activiy on you PC" MSE found another threat, which I cleaned. I did a little work (on ebay, etc) and got MSE detected 1 potential threat...." again... Read more

Answer:Now at black screen in safe mode

any ideas?

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I have an emachines computer and the screen recently has gone black, it works in safe mode just fine with no problems. Can anyone help me figure out why this is happening? Thanks.
 

Answer:screen goes black unless in safe mode.

Something has likely gone wrong with your display drivers. Try re-installing them in safe mode either from the website of your computer manufacturer or the disks that came with your computer.
 

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Hey all, here is my problem.

I have clean installed my OS 3 weeks ago on new SSD, and it is working alright (I will be posting about few issues I have in appropriate forums later though). Only 1 warning in system event log for Paragon Backup and Recovery (when booting up) and 1 warning in application log for zonealarm leaking 2 registry keys (when restarting or shutting down). According to ZA, this is by design and not a problem.

However if I boot into safe mode I get the black screen with safe mode text in four corners. CTRL+ALT+DEL does work and I can open some applications from Task Manager. Yet explorer.exe is already running and wont matter if I open another instance of it.

Things I already tried:
- Logging off and logging back in (suggested by someone, which worked once 2 weeks ago when I first tried it). Now black screen regardless.
- Creating a new user account (was a normal user not admin) and logging with that. Black screen again.
- Ran sfc /scannow and nothing is wrong.

Waiting for any suggestions, thanks in advance.

Answer:Black Screen only in Safe Mode

Compare the install you did with the perfect install compiled in Clean Reinstall Windows 7 based on everything that's worked best in tens of thousands of installs we've helped with here, and used by over 1.4 million consumers without a single complaint or return here with problems by those who stick with the tools and methods given.

Otherwise work through the Troubleshooting Steps for Windows 7 starting with Clean Boot, replacing bloatware with recommended free lightweight AV and using Windows Firewall to compare, all checks given for infection, SFC to check for system file damage, resolve repeat errors, and all other steps which go over your install so thoroughly it almost always finds the problem at issue.

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Hey

Just swapped out a Radeon 7000 for a GeForce tx 5200. Mid way through the auto detect hardware, the screen went black. Now it is always black unless I start in safe mode, in which case it is fine.

I have tried installing new drivers. Still black iscreen in normal xp and working correctly in safe mode.

Any ideas?
 

Answer:xp black screen unless in safe mode

When Windows will start in Safe Mode only, it's almost always because of a device or driver issue/compatibility. For some reason your system does not seem to like GeForce graphics hardware so you'll have to put the Radeon back. If you want to upgrade, in view of your problem it would be wise to stick with Radeon cards.
 

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---------------------------------------------------------------
Windows XP Pro SP2
ASUS M2N-SLI Deluxe
AMD Athlon 64 X2 5200+ 2.6 ghz / 2Gb Ram at 800hz
ATI Radeon HD 2600 Pro 512Mb
---------------------------------------------------------------
Hi there,

I cannot boot into safe mode at all,
It will load all the drivers past Mup.sys, next one is D347.sys and Jgogo.sys, after that it wont even load the login screen or the "Safe mode" writing on the corners. I have tried other 2 safe modes as well, and nothing. I have all updated drivers for my M/B and GPU, etc. I also have done spy-ware & anti virus checks and nothing found. I have checked lots of forums and nothing found helps.. I have tried disabling some ports, i.e raid, scsi, on board LAN as I dont use them at all. Still refuses to load... I'm so desperate to find out what it could be. The hard drive thats got the OS is a SATA drive so I cannot plug it in to my other PC as it uses IDE.

Have tried pretty much everything except reformat and repair. And I do not want to format that's for sure, as I have so many updates, and need to install SP2 again and don't have time for it. I have ghost backups, but no point because same problem still exists with those images aswell! And I don't use system restore. ONLY thing recently added is some critical updates.. But don't see why this would cause it not to load.

If any extra info is needed please let me know, I have attached ntbtlog.txt if it ... Read more

Answer:Safe mode black screen ):-S

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HelloThe computer that I am working on would only start up in start mode. I installed drivers for the NIC. Device managers looked good, Drivers there. Restarted, tried last known good config. That didn't help, I restarted, clicked system restore, that didn't help, swapped out NIC cards, (thought hardware issue) Nope, reinstalled original NIC and drivers, restarted NOw I don't even see the start up or post beeps...just black screenPlease Help.

Answer:safe mode only...now black screen

Kellee:Did you install the drivers for the NIC before or after the problem starting your computer began?Doc

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Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...

Ideas?

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Hello. I am trying to fix an HP G62-367DX Notebook PC.
Operating sys: Win 7, 64bit, AMD Turion(tm) 530II Dual-Core Processor, 4GB, 2.50GHz. I had this laptop since December of 2010 and on June of 2013 is when I used my notebook PC and was initially of no use. I have been working on my laptop on and off since. I am not afraid to open the sucker up and get this thing up and running.

The problem started out with what most ppl call it, the "blue screen of death". Like most ppl, I did ignore the blue screen and did a restart which brought me to the normal Windows screen and then it would start back up just fine. I found this in Device Manager's (Hidden Files):
Non-Plug and Play Drivers
-! ehdrv
-! epfwwfp
-! Security Processor Loader Driver
I am not sure if it has anything to do with what it was the blue screen situation, but I tried searching on the net on what it all meant and to see if I was able to fix it, but before I was able to do something about it, the blue screen kept popping up and it was getting worse.

The problem progressed to where on Windows startup it would just stop there, blue screen would pop up and of course I had to restart it and do an F8 key press for Safe Mode. I had to work on Safe Mode for a good couple of weeks before I can figure out the problem/s. I believe I had went into the system and found out it had something to do with some kind of error... *sigh* I did write it down, but that was like a month ago and I am unable to locate my ... Read more

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Okay, here's a little background information.

Bought my PC in 2006. Have had to replace 3 video cards since i've bought it. (One was replaced under warranty, the other I bought).

Since I purchased my PC the only parts I have replaced are: My video card, 3 cards later i'm on my most recent one, EVGA Nvidia 8800 GT http://www.evga.com/articles/378.asp

I also upgraded my PSU to an Enermax Pro 82+ 525w. http://www.directron.com/epr525awt.html

OS: Windows XP SP3

Motherboard : ASUS P5BW-LA http://h10025.www1.hp.com/ewfrf/wc/d...name=c00748726

I mainly use my computer for gaming, after my first video card died i was sent a beefier card http://reviews.cnet.com/graphics-car...?tag=mncol;lst after that my PC was no longer under warranty so I had to buy my next cards my self.


My problem:

I left my computer on while making some food, I had world of warcraft opened. When I finished making food I got back to my computer and moved my mouse to get it out of sleep mode. I run a dual display set up, once my monitors loaded up one of the screens was pure white and the other screen was black. I was forced to hold the power button down to turn off my PC. From there on out everytime I boot my computer up I get my PC's loading screen (which i'm able to acces BIOS or system restore) after my PC's loading screen I get the windows splash screen, after that my monitor is pure black. The PC is still on and running but there's no display. I plugged my monitor into my onboard an... Read more

Answer:Black screen after Windows splash screen. Unable to acces safe mode.

bump, please help :(

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I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

Answer:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

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when i turn my computer on im not able to get on the internet, or access my networking in the control panel. If i go in to safemode with networking i can access the net no problem, just cant figure out why it runs super slow and i cant access the net in regular mode.
 

Answer:my internet is not working in regular mode only in safe mode

something is blocking in normal mode - it could be firewall/security suite

what firewall/security suite do you have ?

moved to networking forum
 

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I am running vista 64bit after my son in law tried to install a game on my computer it started locking up. I can boot into reg mode and everything is fine for about three minutes, but then it locks up and nothing works except the mouse pointer moves but you can't click on anything or type. When I boot into safe mode with networking everything seems fine, I can get on the internet and do anything you can normally do in safe mode.

Answer:computer freezes in regular mode but not safe mode

Have you tried a system restore yet?

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My computer is a HP Probook 4710s running windows xp professional w/ SP3
When I started it up it was very slow, did not make the chiming welcome sound and none of the icons or taskbar came up.
I hit ctrl+alt+del and explorer.exe was there but clearly not doing anything.  Only 21 total processes were running.  I rebooted in safemode and all of my icons appeared.  I tried a system restore but it did not work.  I can reboot in safemode with networking but the following error message appears.  "Runtime Error!  Program  c:\ProgramFiles\Hewlett-Packard\IAM\Bin\AsGHost.exe    This application has requested to terminate in an unusual way. Please contact the applications support team for further infomation."  I had contacted microsoft's tech support who thought the problem might be a corrupted user profile, so we attempted to create a new one and copy the files over to it, but the copy never worked and would fail part way through saying, "cannot access files" and then stop.  So those profiles were deleted and now I'm back to not being able to boot up with just the plain old default ADMIN user.  I don't want to shut down my computer since I'm worried if I do, it will stop booting up in safe mode too.  It's done that before, it cycles through all the files and then hangs up for about 3 minutes and automatically reboots.  Any suggestions?

Answer:Can only boot in safe mode no icons in regular mode

Duplicate, I moved your earlier post to Am I Infected...please pursue that topic and do not start another topic on same issues.
 
http://www.bleepingcomputer.com/forums/t/492515/windows-will-not-start-up-properly-system-restore-not-working/#entry3033303
 
This topic is closed to avoid confusion.
 
Louis

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I started getting BSOD's right after login after boot up. I get a number of different ones and occasionally some repeat. When I come up in safe mode (with and without networking) I can function as long as I don't do too much. I've drive tested my system drive and I also did a memory test. I've also not made any changes recently. If I do too much it will BSOD though. When I start copying files off my system drive to my storage array, I BSOD if I'm doing more than a couple gigs.

I can't seem to get a consistent BSOD. I've listed most of the ones below, I haven't caugh them all.


Any help is appreciated and thank you in advance.Memory Management with Stop 1a
Cache Manager with 0x34 I think
Stop with 0X24
Stop with a 0x7f
Page fault in non-paged area with a Win32k.sys
got 2 more new ones today
special pool detected memory corruption 0xC1
pfn_list_corrupt 0x4E
Going to add new dump in reply here in a bit.

Answer:Different BSOD's upon login in regular mode and in safe mode

Lots of crashes but they are not showing any probable cause.

Do these, as a test:

Free up the startup.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Stop nVidia automatic driver update:
Open nVidia control center.
Help> Updates. It will open the nVidia updates window.
Click the preferences tab.
Uncheck "Automatically check for updates"
Apply > OK.
If the crashes continue to occur after doing these, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.



   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.



   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.



   Tip


If you fail to get on the Desktop because of DV, Boot into Advanced Boot Options > Safe mode.... Read more

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I RECENTLY PREFORMED SYSTEM RECOVERY ON THIS MACHINE
I AM CURRENTLY USING MY BROTHER'S LAPTOP BECAUSE THE ONE THAT NEEDS FIXING CANT ACCESS THE INTERNET.

# Version of IE (Internet Explorer) - Internet explorer 8
# Operating System - Windows XP service Pack 2
# What you have tried - Calling HP tech support and my ISP(Verizon FiOS) tech support.

# What the problem is - I CANT access websites like google or yahoo or anything with internet explorer even though my ISP is perfectly OK and everything is connected, and it says in network conncections i AM connected to the internet via highspeed LAN/Broadband. I noticed that when i turn my router on and off a message comes up and its says my IP has to be fixed or something. With the FiOS tech support they said i pinged everything fine and that i could go on google and yahoo via the command prompt but for some reason i couldn't in internet explorer. in my internet options i went to connections and i just ticked the auto detect under LAN settings and nothing else.

screen shot: http://tinypic.com/view.php?pic=r216z5&s=5

ALSO when i reboot in safe mode networking i dont even have to do anything it just automatically works in the browser and everythings fine except im in safe mode.

ALSO ALSO i think it somehow is windows media center version or something.. im not positive. when i open CCcleaner it tells me i have windows service pack 2. would media center affect this problem at all?

The HP tech guy said it was ... Read more

Answer:IE works in Safe Mode networking, but not regular mode.

did you try another browser to see if it is a browser issue or something else?

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"http://www.bleepingcomputer.com/forums/topic473449.html"
hello. When It is startup up in regular mode I have to move fast, I got it to run sfc /scannow this morning. I tried to system restore but the only restore point is today.the calendar won't to last month. So thats out. still when I double click on a program or internet explorer the hourglas stays there forever. Any ideas would be great.. thanks SAL

Answer:works OK in safe mode but regular mode. nogood

well, thanks anyway. but too late. now I can't do anything in safe mode. There is CDP1 On bottom left of taskbar. When I try to do anything it says An access denied error was retured while attempting to change a service. And also now It says the operation could not be completed due to low memory or harddrive space. I have plenty of both. SAL

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Hello,
After doing a Windows update, my computer gave a Windows looking message that my hard drive was going bad and to back up my data. I was able to save my user files. Then the pc crashed with a BSOD. I disabled restart after crash. Found the error was 0x0000006B (having to do with a corrupt bootcat.cache file.) Could not boot up windows except for semi windows with my windows 7 disk and Chose Repair, in Recovery console, however it told me nothing could be repaired. Through an option to "find a file" under the Recovery option. I managed to copy a GOOD copy of the bootcat.cache file and I appropriately placed it in E:\Windows\system32\codeintegrity (it was ONLY seeing C: as a system partition) my drive letters were all reassigned.

Sorry this is confusing and a lot of info. Bottom line is, my hard drive is not bad, I see windows on it and all my files and the BIOS recognizes the drive. It is firmly connected and NOT hot to the touch.

From a command prompt I did a bootrec.exe /fixmbr and also /fixboot as the pc was not properly booting up. it still would not boot properly

I am totally unable to go to safe mode (hitting F8) No matter what I do, I get a Windows Splash screen and then my screen goes to a Black Screen with a White arrow cursor, the hard drive appears to be trying to work the light flickers) but it just hangs at the black screen

Again, it refuses to allow me to boot to safe mode. It tries to load the Windows S... Read more

Answer:Windows 7 splash screen, then black screen NO Safe Mode

sorry for bumping. it seems people get a lot of responses to their questions and i was hoping to get the same kind of response.

Bottom line is, my computer tries to load Windows (7) with the splash screen, then goes to a black screen with an arrow and stays there.

I am unable to boot to safe mode.

I am unable to do a recovery from booting from the Windows 7 Install CD

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Hey guys, I got Windows XP Running, it suddenly crashes and restarts. restarting like usual etc etc, but then before it even gets to the big windows xp logo screen, it just has a black screen with the little white thing flashing where you usually type (like in ms dos) but I cant type anything.

So I restarted again, but no luck. I tried to force a safe mode by turning it off and on and but no luck.

Pressed the f8 key in various ways, sometimes early, sometimes late, in between etc, but all I would get would be is a blue screen with "Please select boot device" with the names of my hard drives (I think), the floppy drive, and the dvd drive.

But when I select any one of those, it just goes to the black screen again. Im confused.

I even tried to press f8 after selecting an option but nothing came of it.

Any ideas?

I'm thinking of doing a Recovery Console or whatever, but is that too complex for someone like me?

Answer:Safe Mode/ Black screen problem.

Power on your computer and look for instructions on your screen that say *Press F2, Delete, F10 (or whatever) to enter Setup*. Go into Setup and look for your Boot Order. Make sure your hard drive is selected as the first boot device. Save & Exit.

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Hello, laptop model "ASUS ROG G551JW" I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it). Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load. Yours sincerely, Eligijus

Answer:Black screen on startup, Can't go into safe mode because have SSD

The system should be able to boot to SafeMode even if it has an SSD.
You can't use the F8 method in W8/8.1/10 - it doesn't work
Rather restart the system while holding down the Shift key - that should get you to the diagnostics screen in Windows
 
From there you can try many different things.
You could also download install media for W10 and boot from that to see if you can repair the system.
 
If it doesn't work, then we also have to wonder about the hard drive.
Please run these free diagnostics:  http://www.carrona.org/hddiag.html
 
If you can't get into Windows, then there's not much else to do short of a wipe and reinstall of Windows.
I've had black screen issues with other Asus systems (particularly the G20AJ) and the "fix" there is to delete the display adapters in Device Manager (while in Safe Mode)
That makes the system boot so you can see/use the Desktop in normal mode.

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My laptop seems to hang after the login screen, the screen either goes completely black or sometimes shows the desktop picture and an empty taskbar, but I am unable to do anything such as task manager. Leaving the system running for 10-15 minutes after trying ctrl-alt-del will bring up some error message, but I forget what it said, I'll try to get it again.

I can get into Safe Mode just fine, and ran the SF Diagnostic Tool from there, I have attached the files it created as requested. The laptop hung on me on shutdown before this issue started and after waiting for 30 minutes for it to try to shut down normally it wasn't responding so I had to power it down. I'm thinking that might've fudged something up but I'm unsure if there were any windows updates queued at the time or not.

I'm really unsure what to do at this point, there aren't any System Restore points, I didn't remember turning it off but I must have at some point.

Answer:Black screen after login, Safe mode OK

Does a clean boot start succesfully?
Troubleshoot Application Conflicts by Performing a Clean Startup
if so... turn your restore points on.

Post results

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hello, I started msconfig.exe (system configuration) the boot tab
Check "safe boot" with minimal option
reboot the computer, I see the miscrosoft logo with spinning dot for few seconds and then a black screen (no mouse, nothing)
The PC (dell M6700) was working fine up to now , I just wanted to start a sfc /scan from safe mode but now I'm stuck in safe mode with a black screen
thanks for your help



w.

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hi guys, can you help me with this?

I have followed advise on a previous thread and reinstalled windows in a repair mode in an attempt to get the explorer reinstalled, however, after repeated attempts and with 37 mins to go, my keyboard and mouse are disconneted so I can't reply to a device manager query and have to abort the repair.

My OS is XP service pack 3
Dell
Recent problems from Braviax
Installed PC Tools
System started to go slow, resulting in black screen event.

So, what can I do next (that doesn't involve formatting my hard drive)?

Answer:Black screen on bootup and in safe mode, HELP

Pull the hard drive out of the computer and put it in a External USB enclosure/adapter. Attach it to a working computer and backup all important data. Put the drive back in said computer and put the XP CD in and Format and Re-Install XP.

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Hello,

laptop model "ASUS ROG G551JW"

I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it).

Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load.

Yours sincerely,
Eligijus

Answer:Black screen at startup, Can't go into safe mode because SSD

Wow um.....OK then well it seems some how one way or another your diver for your graphics card got corrupted maybe? Try leaving it on when it gets to that screen for about 20-30mins if it last that long so try that come back with the results

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Hello,

I got a problem. I have to load the safe mode for installing Steam after a crash. So I entered the advanced boot menu and chose Safe Mode with Networking. It started loading some .sys files. After a lot (I think it was loaded correctly) of .sys files my screen froze and after 3 seconds some weird blue dots appeared and (Left upper corner. Every dot was like 10x30 pixels) after some more seconds my screen turned black. No cursor, no login screen. How can I log in to the safe mode?!

~ Netra

Answer:Black screen after loading safe mode

bump

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Webroot found 2 trojan horse virus and remove them. Rebooted found more and removed them, then rebooted, to a black screen. 500 Gbyte SSD Scandisk extreme pro.

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset Windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

Used Windows 10 install disk to reset the os, got a missing partition error.

I used a similar SSD and did a clean install of Windows, to verify that the bios and hardware are ok. Having trouble getting the ASUS Sabertooth x79 audio working. Driver issues.

I ran Anvi Rescue Disk "Scan", it did not find any Threats on the Windows 10 disk.
I then ran "Repair" and it found problems, with everything except Windows Firewall.
 

Answer:Win 10 No Safe Mode, Login to black screen

bradcarvey said:


Webroot found 2 trojan horse virus and remove them. Rebooted found more and removed them, then rebooted, to a black screen. 500 Gbyte SSD Scandisk extreme pro.

I can boot into advanced options, but startup options is not available (no safe mode).

Used my rescue disk to enter cmd line and used things like scannow, chkdsk and diskprt to test the disk. Not errors listed.

Used rescue disk to try to reset Windows while saving my data... Get an error about a missing partition, but diskprt shows an 8 Gbyte partition and an approximately 480 Gbyte partition, which contains my installation and data.

Used Windows 10 install disk to reset the os, got a missing partition error.

I used a similar SSD and did a clean install of Windows, to verify that the bios and hardware are ok. Having trouble getting the ASUS Sabertooth x79 audio working. Driver issues.

I ran Anvi Rescue Disk "Scan", it did not find any Threats on the Windows 10 disk.
I then ran "Repair" and it found problems, with everything except Windows Firewall.Click to expand...

There are/were issues recently with Webroot...not saying that is the cause but I believe the simplest way to get up and going is to do an emergency boot with your backup software...(hopefully you have)
 

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Hello,

I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it).

Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load.

Yours sincerely,
Eligijus
 

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A few days ago, while surfing the net, my browser close down. After, I received a Dr. Watson error message. It wouldn't go away. I turned off the computer and the next day tried booting it back up. For 3 days, rebooting gave my a black screen, a flicker, then a grey screen. The mouse arrow and hourglass are visible, but nothing else. Today, rebooting brought my to a "safe mode" like appearance, but nowhere does it state I am in safe mode. Icons are big, original desktop icons appeared (like Easy Internet Sign up). I was able to run a HJT report, but cannot connect to the internet. I ran Spybot, it found some files and am currently running SuperAntispyware. Nothing seems to be detected yet. Norton said I should try to reconnect, but clicking "repair", but it did not work. I am wondering how I can post my HJT file if I can't get it to the internet. Can I load it on a jump drive or would that just transfer any virus/spyware onto this computer?

Thank you in advance for your help and patience,
Kim
 

Answer:Black screen, then safe mode appearance

I wanted to add, while bumping my post, that my husband told me that the reason the screen appears to be in safe mode is because he "pressed f8" to reboot Win XP. Not sure if this info is helpful or not, but thought I'd put out there.
 

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Am in abit of trouble here what's happening is I can't get back into Windows am getting black screen with cursor I tried many diff things with no avail and also left it into computer repair shop and they tell me I have a damaged partition and that the only way around it is a fresh reinstall which I don't want, am just wondering is their any other way around to retrieving data with some kind of software I could use? Thanks in advance

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First im sorry that i cant run your sys info program im in safe mode and it wont let me run it. I have hooked my HP pavillion 6000 using 2 amd core II processers, and a raedon 3600 graphics card from ati. I can get more info later if you need it. I have hooked my PC to my Sansui 40" HDLCD tv to use as my monitor. it works for a time and works great then at random intervals sometimes 2 hours sometimes a week the image goes black. this is not sleep mode i have fixed all the settings for this occurance, i have tried to update the driver from ati but the pc is having trouble installling the software. when the screen goes black it will only work in safe mode. I can restore the pc to a previous version a few days prior and it works for a time but the same problem occurs please help i like using my pc like this and would like it to work properly.
 

Answer:Black screen only works in safe mode

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Greetings,
 
I have a Dell Latitude running Windows 7 x64 Enterprise that is suffering from the Black Screen of Death.  I cannot boot into SAFE MODE (or any other mode) whatsoever.  I have the drive hooked up via a SATA to USB converter and have noticed the following 3 files at the root of the C: drive:
 
bootsqm.dat
KBSERVICE.SHUTDOWN
ntuser.dat
 
I have run Combofix and Malwarebytes on the machine that the bad drive is attached to, but neither program found anything.  The KBSERVICE.SHUTDOWN file has a modified date very similar to the time that the computer first had the problem.
 
Any advice would be greatly appreciated!
 
Thanks,
Andrew

Answer:Windows 7 Black Screen - no safe mode available

DISREGARD.  User has opted to salvage data and reload Windows.

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Okay, I've had my computer for two years, and over the years there have been minor problems, but nothing I couldn't work out how to fix within a couple of days, but for the past month or so my computer kept randomly shutting itself down, then a few days ago it when I tried to log in in normal mode the screen went black before the log in screen came up, although the noise to log in still came, and everything else seemed to be working fine. there's nothing wrong with the monitor or the connection, as in safe mode everything works fine, it makes one long beep, then two short beeps when i first turn it on, which I believe means it is a video adapter problem? I have tried replacing the ram, and nothing changed, I tried clearing out the dust, nothing changed, I tried running a virus scan all clear, I tried re setting the whole computer, and still no luck, so please, please help me? I have no idea what else to do????

Answer:Black Screen - Fine in Safe Mode

Please check the website of your bios provider to check the beep codes. If it is the display adapter, you may need to replace it.

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I booted up my computer 3 days ago and logged in under my user name, and there were no desktop icons or taskbar, so I restarted my computer and tried every user, still nothing. I went to msconfig to restore it to a earlier point, and when it restarted I went to my user name, and still nothing so I went to msconfig again and booted it up in safe mode, when it restarted, right before the user names screen came up, a black screen with "SAFE MODE" in all four corners pops up for about 3 or 4 seconds, then the user name screen comes up with the ADMIN and the rest of the user names, it doesn't matter what name I log in as it always goes to the same black Safe Mode screen as before but it will freeze there forever. So I had to manually shut it down. When it restarted I hit F8 to get it out of safe mode and chose restart computer normally, then when it restarts the same exact thing thing happens. I've tried every option at the F8 selection screen. So I put in a cd with Mepis Linux on it that my cousin gave me, but I didn't install it I have been running it off the disk. And I have no clue what to do next.

My Specs are: AMD Athlon 2.0 ghz
Windows XP Home Edition (Service Pack 2)
512 MB DDR
150 GB Hard Drive
ATI Radeon 9600

-Does anybody know how to do a system restore in Mepis Linux without reformatting the whole computer
 

Answer:XP Black SAFE MODE Screen Freeze

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windows 7 64 bit dell studio 1749 dual booted with ubuntuwhen i boot windows 7 i get a black screen after the 'starting windows' screen, i cannot press cntrl-alt-del, ive tried using my recovery disk, and system repair, i gt an error from the recovery disk and system repair just hung so i cut the power 17 hours in.Even when i boot in safe mode i still get a black screen (with a cursor ofc) and carnt press cntrl-alt-del or cntrl-shift-esc. Ive tried messing with the bios and windows 7 instalation cd.help before i take it to be repaired?

Answer:windows 7 black screen safe mode

When you installed Ubuntu did you set up the dual boot in Linux's boot manager (Grub/Lilo)? Or did you do a BIOS level Dual boot to two separate hard drives?You have to be a little bit crazy to keep you from going insane.

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I can login but it goes to a black screen and then a window pops up saying c:\windows\system32\cmd.exe
I understand I have to remove that from my computer but I cannot get into safe mode. I hold shift and click restart and it never loads. When im on black desktop I get a pop up window wanting to open a (.js)? File but that does nothing. I cant even get ctrl alt del to come up. I tried shift alt esc. And numerous other things to no avail.. please help!
 

Answer:Black screen cant access safe mode

Sounds like windows has crashed. You may need to reinstall Win 8. Or if your computer or laptop has a recovery partition, Try using that.
 

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Here's the story:

The charger on my laptop went out unbeknown to me. The laptop had been running on battery and the battery had run down. I closed the lid with a view to keeping it in a law power state until I could get a new charger. But then I realized that I needed to get files off the machine. I opened the lid and did so. However. The battery had essentially run out of power by the time I had finished. Then I took it home and connected the charger to a different outlet and saw an indicator light come on. Thus, I felt that it was safe to turn on the computer. Bad move. the black screen of death came up and then the power went totally out.

I just got a new charger and I am convinced that it works and that that was the original problem; thus, it's time to turn on the laptop. However, I have a felling the black screen of death is going to come up when I do so. I have been told that you can F8 into safe mode and then restart the machine from there. (1) Is this true. I have a modern Toshiba laptop running Vista. (2) What should I do if and when I get into safe mode. Thanks.

Answer:I have the Black Screen of Death. Should I go into safe mode?

Well first turn on the computer and see what it does. No one can really help you until you do so. Tell us what happens and then we can advise on what to do.

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Having a problem with my sister's XP system. It boots up fine normally, then Norton pops up a warning that trojan.vundo has been found and can't be automatically removed. Went to the Symantec site and downloaded their manual remover and followed the instructions... restore off, disconnect from the net, etc. The scanner remover runs, and does locate a few files that it says are suspicious, then pops up at the end and says that trojan.vundo has not been found. The warning message never disappears from the screen at any time. I then tried to boot the computer in safe mode to attempt the same scan/remove.

This is where my real problem occurs, the safe mode prompts all work as advertised, eventually reaching the welcome screen with a default graphics driver. I select ANY username and the system completes booting into a safe mode window, complete with the words "Safe Mode" in all four corners... and absolutely nothing else. It's a totally black screen. No icons, No start button, No nothing. The mouse navigates, but no amount of clicking or double clicking does anything. I can ctrl-alt-del and produce the task manager. I can tab between the applications, processes, networking and such, and have to eventually use the task manager to either log off, exit windows or restart the computer.

At this point, I'm more concerned about the safe mode failure than I am the trojan. I can solve that problem with one of several scanners that I've downloaded, but ... Read more

Answer:XP safe mode boots to a black screen

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i have the same problem, my laptop screen is totally damaged, i cant see anything and after going jn safe mode, the external screen is not working. Please help

Answer:safe mode, black external screen

The advice is simple, get the laptop screen replaced. External monitor won't work in safe mode anyway because in safe mode Windows only loads a basic graphics driver (instead of the manufacturer's driver) which doesn't support two separate displays.message edited by phil22

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Hello,

laptop model "ASUS ROG G551JW"

I'm having a serious problem. I decided to replace my windows 10 back to windows 8.1. When i installed it it was working. Then i installed nvidia graphics driver, chipset drivers(required to restart computer, i did not), audio drivers(required to restart computer, i did not), ATK drivers(required to restart computer, i did not), then "nvidia experience" suggested me to download new version of grapichs driver so i started downloading it. Furthermore, i went to install directx11 setup did not start and computer got "lagged". I "end tasked" the directx11 setup and decided to restart windows. But it did not restart, I was waiting like 20mins and it still it was showing: "Restarting...". Then i forcibly shut down the computer by holding power button for few seconds. Now when it loads up I can only see a black screen and my mouse cursor(can also move it).

Any solution to this? I think i would be able to fix it if i could enter safe mode, but shift+f8 and f8 doesn't work for me because my laptop has SSD. And i can't open it through windows because it doesn't load.

Yours sincerely,
Eligijus

Answer:Black screen at startup, Can't go into safe mode because SSD

Hi A lot going on here! How did you revert back to W8.1??Do you have the W8.1 restore media?? Are you trying to get to the recovery mode. This is where a system repair disc comes in handy. When you installed W8.1 it was working??? Can you not get back to that point.
I'm sure carnage can help you!!
Gary!!

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When I try to start up, I get stuck on the black screen that says "windows cannot start up", and gives me the following options; start windows normally, last known good configuration, safe mode, safe mode with networking, safe mode with command prompt. I've tried all of these and it still comes back to the black screen.

This started when I was changing the startup list of programs and deleting some entries using CCleaner, then rebooted.

The first few times I got the black screen, I was able to go into safe mode and do a system restore. But then I would reboot and end up back at the black screen. After doing the restore three times, it's now just stuck on the black screen. I can't get into safe mode or boot up at all.

What do I do to boot up and fix whatever problems I created?

Answer:Black screen, can't startup in safe mode

You may try booting to the xp cd, and do a repair install of the os.

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I am experiencing the black screen issues with my new windows 7 lenovo laptop. when it starts normally, I can get to my user logon screen but when I select a profile the computer takes a moment to load through the welcome... part and then just a faint light blue screen with cursor. In normal mode I have a cursor but no button or keyboard functionality whatsoever. I can boot the computer into safe mode with full safe mode functionality.
I have spent literally 3 days working on the issue. I have tried everything I can to this point. Re-installing my graphics driver, disabling it all together and trying a new boot, same result. I've deleted all user accounts and created new ones (as I said this laptop was brand new so I don't have a lot of personal data on it, none anymore) as well as checked my winlogon/ shell to verify explorer.exe. System restore and Boot repair are also not working to help the issue at all. Please I need help, my girlfriend needs to use the laptop for school so I have to get it running quickly and cheaply.

Answer:Black screen, safe mode, no networking

Hi gagnrad ,Welcome to the forums, As the laptop is brand new so still under warranty I personnally would return it to the retailer and let them sort it out for you

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Hello. I recently had my laptop fail in a strange way. My gf handed me the laptop after trying to load Minecraft. It crashed the computer to a BSOD and I attempted a system restore. I'm sure the BSOD was related to my graphics card (Nvidia).
 
It looked like it had succeeded, yet after several hours the restore ended and reported failure. I restarted and loaded into safe mode(w/ command prompt). It loads into windows fine, at least it seems, because I am left with a cursor and a black background screen. I can move the mouse about. I press alt+ctrl+del and no dialog box appears. I tried the stickykeys trick but that wont show up; let alone I'd disabled it in the past. I am stuck at this black window with a cursor.
 
I then scanned the HDD by taking it out and using my external bay. I used chkdsk /r and it found something with a bitmap error. It corrected the volume. I also used sfc /scannow pointing toward the external drive (pulled HDD from my laptop). Again, nothing found out of the ordinary. I thought the original chkdsk scan worked. I put the laptop back together and... Same results. Black screen with cursor in safemode(all options), and regular boot. I have followed these posts/tutorials so far:
 
tl;dr Black Screen with cursor in all boot modes, after following other searched posts/guides still broke.
 
http://www.bleepingcomputer.com/forums/t/516652/black-screen-on-startup-cant-load-safe-mode/
 

 
I also tried Avira Rescue System ... Read more

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Hi all,
I recently experience a problem with my desktop computer, after working on it throughout the day & shutting down as normal at the end of the day as I returned the following day to continue I was met with a change of font & block like tiles on the login users screen which I thought was bizarre, after logging in I came to a stand still black screen with no options available & no idea why I am experiencing this problem as my computer was fine the following night?
It does not allow me to access task manager to see what processes are currently running.
After restarting & attempting to boot into safe mode it does the exact same thing & I can't get further then the black screen after login.
I'm clueless as to why this is happening as I said my computer was fine 12 hours ago.
Does anyone know what has gone wrong?
How can I fix? Any help would be appreciated.

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Please help !!! I have xp on a persario f700 i tried to set up laptop to connect to a tv but it would not show screen on tv so i installed a copy of divx 7 on laptop and watched film on laptop instead. Shut down laptop next time i turned it on i get windows logo then black screen can hear pop ups on laptop but no screen.
I have tried :
1.last known config from bios still the same
2. booting vga mode still the same
3. booting from safe mode but machine freezes after a load of white writing appears on the screen.
4. booting from xp disk to reinstall still the same

It seems to me that it is set up for tv mode but when i connect to a tv vis s-video and press fn4 still no picture
what every i do i get a black screen after windows logo appears please help me i cant think of anything else its driving me mad
 

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xp will not boot into safe mode, just get a black screen. used msconfig to start up in safe mode and now just boots to same black screen. also will not boot with xp cd.

Answer:xp will not boot into safe mode, just get a black screen.

if all else fails, reset your CMOS settings, check your motherboards user manual to check how to reset this. if you dont know how to do this, you can remove the battery that sits on the motherboard, take it out for about 5 minutes then put it back in. This should help boot your machine, when you boot up first time after a CMOS reset you will need to at least set the time and date in bios for the machine to boot up.

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So I'm basically computer illiterate and I'm not sure where exactly this should go because it might not be a Vista issue but (lots of rambling short) I could use some help.

My eight year old laptop is still running Vista, and recently started having this issue. After going through all the normal boot up screens and sequences, but after the login screen it opens on a black screen, but my cursor is still active. There's nothing to click on, but ctrl alt del works, and when I start the task manager it works, but shows nothing is on. However, when I boot up in safe mode everything is there. All my icons and background and stuff.

Any assistance is greatly appreciated, even if it's just telling me where this should actually go.
 

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Hello,

I would really appreciate some help with the following issue
I'm posting this in the driver section because I have a feeling that the problem is driver related. So: my brother is getting a black screen of death on his laptop. (And by that I mean a blank screen with just the cursor after login.) It doesn't matter how many times is the computer restarted, the desktop won't load. He installed some games prior to this and it seems that the Nvidia driver had some problems. I don't know exactly at which point did it stop working. Somehow there are no restore points whatsoever.
What did NOT fix the issue:
- Booting into safe mode. The black screen persists.
- Running chkdsk and sfc from RE. No problems found.
- Moving the Nvidia driver.
- Automatic startup fix in RE.
- Memory diagnostics in RE.
- Booting to last known working configuration.
Before doing a full backup and a repair or clean install I wanted to make sure that there are no other options.
Do you think I can try something else? Googling didn't give me any more ideas :P

Thanks in advance )

Answer:Black screen of death - even in safe mode

Tried a System Restore prior to Nvidia drivers yet?

Can you get to Task Manager (CTRL+ALT+DEL responsive)?

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I'm wondering how to fix the problem of my computer going into hibernation (at least I think that's what it is) after just a few seconds after I start Windows 7 Pro in Safe Mode. 
 
Computer stays on.  Screen goes to black.  Cannot wake up anything.  Have to shut down.
 
I've checked my power settings.  High Performance power plan.  Never go to sleep, never hibernate, no hybrid sleep, etc. 
 
Ideas?
 
Thanks!
 
 

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