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computer unable to open files after a while, ok in safe mode

Question: computer unable to open files after a while, ok in safe mode

My desktop after a while will not open any programs or files. I would say after 30 min to an hour. I have to reset the computer manually and the whole issue happens again. This doesn't appear to happen in safe mode though. I've used multiple virus programs to remove them but the issue still remains. I run windows 7 32 bit. Any help would be appreciated. Thank you very much for taking the time to read this.

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Preferred Solution: computer unable to open files after a while, ok in safe mode

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: computer unable to open files after a while, ok in safe mode

Hello prerunner97,

You could try a Clean Startup and see if you can determine a startup program you have that is causing the issue.
Troubleshoot Application Conflicts by Performing a Clean Startup

You stated "I've used multiple virus programs to remove them but the issue still remains."
Does that mean you found malware, and removed what was found?
If so, maybe there are still some malware problems?
I'm no Malware expert, but there is a SF System Security forum where you could add a thread explaining your issue, and experts there might be able to help you.

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Here is the Hijack this log: I could use any and all help from here! Thank You in advance!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:01:28 PM, on 7/7/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\James Marchisio\My Documents\Downloads\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explo... Read more

Answer:All executable files will not open, when opening AVG to scan computer freezes...malware bytes and AVG in safe mode will not fix...

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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Hi i really need some help. I got a virus notification from mcaffee saying i have trojandownloader:win32/ and i selected remove and thought it would be fine. But the next day the computer kept restarting and ie and mozilla would not open. They only opened in safe mode with netoworking so i tried to download virus protection but when i tried to install it the computer would restart so i renamed the programs which it worked for so i could install it. I installed malware and it got rid of some files but it has not solved the issue. Also when in safe mode and using the internet the page always redirects to other pages like smartbizsearch and the internet just does not function properly. I downloaded HiJackThis from safe mode and renamed it so i could use it. I downloaded dds as instructed and here my log for it:DDS (Ver_09-05-14.01) - NTFSx86 NETWORK Run by Himesh at 16:00:46.10 on 03/06/2009Internet Explorer: 7.0.6001.18000Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.44.1033.18.3000.2377 [GMT 1:00]SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC: ... Read more

Answer:Cannot open IE or Mozilla in normal mode has to be in Safe Mode and computer keeps restarting

The logs from before were done in safe mode these are the ones from normal mode.DDS log:DDS (Ver_09-05-14.01) - NTFSx86 Run by Himesh at 16:27:33.45 on 04/06/2009Internet Explorer: 7.0.6001.18000Microsoft? Windows Vista? Home Basic 6.0.6001.1.1252.44.1033.18.3000.1826 [GMT 1:00]SP: Spybot - Search and Destroy *disabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\System32\svchost.exe -k NetworkServiceC:\Windows\System32\svchost.exe -k secsvcsC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\SLsvc.exeC:\Windows\System32\spoolsv.exeC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Windows\system32\agrsmsvc.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Progra... Read more

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Whenever I boot my computer normally, it works fine until I try to run a program, or open a folder, or do anything, and then my computer freezes. It works fine in safe mode. I have run virus scans with Avast and Malwarebytes, and found nothing. A couple days ago, avast started telling me that it was automatically running some program (C:\Program Files\Fujitsu\Utils\FjOddUnl.exe) in sandbox for some reason, but it never came up with any concrete problem, so I'm not really sure how much that matters. This laptop (Fujitsu Lifebook T-series) is a couple of years old, but I just had it repaired (under warranty) a couple weeks ago, and they replaced the HDD and the motherboard, and I really wasn't expecting to have problems like this again so soon.

Answer:can only open files in safe mode

Take it back.

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this has been occurring ever since my computer was diagnosed with a trojan. i removed it, and ever since then no .EXE files will open. I will click on any .EXE file, the revolving circle signifying loading will show for a second, and then it won't load at all - the program is not present in the task manager.

the weird thing is, there is no difference in safe mode. no .EXE file will run in any variation of safe mode. this prevents me from running ANYTHING apart from the command prompt, viewing folders, and notepad. i cannot load the internet, a virus scanner, NOTHING. it is difficult to fix something when one is literally unable to access anything.

i have attempted the 'repair my computer' option when i press f8, but it says it can't be repaired automatically. i downloaded a registry fix from a different computer, but it reads the message "Could not import exefix.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes".

I cannot load a registry fix, virus scanner, or the internet. i STILL cannot open .EXE files in any variation of safe mode. i do not have the windows 7 disc so i cannot reformat. additionally, the trojan appears to have erased all my system restore points, so i cannot restore to any previous time.

i have literally run out of ideas. i can't even install any fixes! any help would be greatly appreciated. thank you.

Answer:.EXE Files Do Not Open - even in safe mode!

A long time ago, I had something similar happen to me. I found my computer infected with some variant of the WinA Lizard (or something like that) virus that infected every .exe file I ran while it was on my system. It hosed every executable on the HD b/c it actually infected my (in windows 95 - shows you *how* long ago). I got lucky b/c I loved making all of my .ZIP files self extracting executable files, and hosed every single one of the. I was able to still manually open the files using WinZIP, but I learned then not to make self-extracting executable files anymore.

At any rate, though, I found so many residual problems with that system I eventually formatted and reinstalled my OS. In this case, unless you can figure out how to restore your system to work correctly, this may end up being your only option.

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I can only open a computer in the safe mode. I have tried changing the mode manually and it wont work. It was reset to factory standards and now won't go back. Please help. I am using someone else's computer to get answers. Thank you.

Answer:How to open the computer in normal mode and not safe mode

Hold the "Windows" key and the "R" key. Type msconfig in the window that opens:

Go to the "boot" tab and uncheck "safe boot":

Click "Apply" and "OK" and restart the PC. It should then boot in normal mode.

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Well, I've been scouring Google on our secondary computer all night, and I'm stumped. I'm also not completely tech savvy, so please forgive me.

My computer shut down by itself while I was typing an email. Rebooted and no exe files would open except IE 64 bit (as of six hours later, now that won't open either - opens, flashes, closes and says IE crashed). It has gone through numerous "windows won't start, repairing" screens. It has tried to system restore, but it doesn't fix the problem.

I cannot open in safe mode, and Task Manager is missing. I can open regedit but not msconfig (this is bothersome because I found a workaround for getting the system to reopen in safe mode by changing some configurations, but...) Can't open device manager as one option suggested looking for the possible virus culprit in the tools/drivers section.

I found a site that had an exe repair fix to either merge or import into the registry, but it keeps saying it can't do it because there are "processes running." Those boards suggested trying to the merge/import in safe mode, but as above..can't open in safe mode. Also since I have no task manager available, I can't manually end or suspend any processes.

Windows Defender runs but says everything is a-ok (clearly not).

Because I don't feel comfortable deleting anything from the registry, that's the only thing I haven't tried. Oh, I did find something that said to check the shell and one other place in the registry, bu... Read more

Answer:No exe files will open, nor msconfig or safe mode

Okay, I restarted and finally was able to get into msconfig. I set it up so the computer automatically starts in Safe Mode. Tried importing/merging that exe file again, and nope, says "other processes are running." Went into services through msconfig and shut down all services - still didn't work.

I also find a possible solution to create a new user - won't let me. Sigh....

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Hey guys,

Was tasked to fix another laptop. Oddly enough this issue is similar to the one I fixed a few weeks ago, found here:

This is for a Windows XP Media Center edition laptop. I attempted to run Last Known Good Configuration, however that didn't resolve anything. Reading the preparation guide, I attempted to download and run, however it would not run on the laptop. When attempting to run that, as well as any of the internet programs on the laptop, I see the hour glass real quickly and then that's it. I didn't notice anything in the error logs regarding the applications attempting to run.

I attempted to run both Safe Mode and Safe Mode w/ command prompt. Safe mode will load, however it only gets me to the black splash screen saying it's in safe mode and the mouse cursor. ctrl+alt+delete won't work for me to load explorer.

Please let me know where to start so that we can resolve this issue. I have a feeling where to start but I know as well as any it's very annoying when people want to jump 5 steps ahead.


Answer:Can't open any browsers, install files, no safe mode

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

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on my friends laptop he can not open any programs only folders. i tried in safe mode and same thing only folders. i tried to use the register merge fix i saw on another tread on the site. i cant run hijack this or any other program to post. can any one help or will i have to reinstall windows? it started after he came back from work. windows updated on Wednesday could it have a result of this?

thanks nick

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Can't open "my computer" or "control panel" or any other programs in normal or safe mode. In normal or safe mode, when I click on icons or shortcuts, instead of opening or starting the target, a shortcut is created on the decktop???

All help is greatly appreciated, thanks!

Here's the HJT log:

Logfile of HijackThis v1.99.1
Scan saved at 10:40:29 AM, on 10/31/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:

O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\\Charter\bin\SSRunScript.exe" /script "C:\Program Files\\Charter\vbs\verifyconnection.vbs" /args //b startupdelay
O4 - HKLM\..\Run: [PRONoMgr.exe] C:\Program Files\Intel\NCS\PROSet\PRONoMgr.exe
O4 - HKLM\..\Run: [HPHUPD04] "C:\Program Files\HP Photosmart 11\hphinstall\UniPatch\hphupd04.exe"
O4 - HKLM\..\Run: [HPHmon04] C:\WINDOWS\Sy... Read more

Answer:Hjt Log; Virus; Can Only Open Files In Safe/command Line Mode

I have read the list of things that should be done to a hijacked computer before you post a HJT log but the only item on that list that the computer is able to do is to run HTJ from the command prompt (only in "safe mode with command prompt", not even from normal "safe mode"). So if there is anything else that should be done from "safe mode with command prompt" before posting another HJT log I will do it.

Any help is appreciated,

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I used Malwarebytes to remove a bunch of spyware and other things from a friend's laptop (Windows 7) and now it won't boot up in anything other than plaing safe mode. When you try and start it normally it just freezes on a black screen. Any and all help is appreciated.

Answer:Unable to start computer in other than safe mode.

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully.First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.Perform everything in the correct order. Sometimes one step requires the previous one.If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.Important: To help me reviewing your logs, please post them in code boxes. You can create them by clicking on the <>-symbol on top of the reply window.    HijackThis is not the preferred initial scanning tool in this forum. With today's malware, a more comprehensive set of logs i... Read more

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my computer is slow and wont go into safe mode i have a windows xp. when i try to run msconfig and get into safe mode ill get the following error. 'An access error was returned while attempting to change services. you may need to log onto the adminsrtators account to make specific changes. i am on the admin account. when i restart my computer ill hit f10 to bring up the menu ill try to get into safe mode from there but a bsod comes up. I also can hear clicking noises as if something is loading in the background or a double click. random ads will pop up once in awhile.

Answer:Slow Computer Unable to get into safe mode

Run this file and then see if you can get into Safe Mode:

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I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

Answer:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

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I dont know how it happend, ok well acually i have a fairly good idea how, about a week ago i got a virus and it stopped my computer from stating up normally, it kept reseting on the windows XP loading screen, so i went into safe mode ran my virus busters one after the other, they picked up a few things but didnt fix my restarting problem. It was then that i remembered that when somthing like this happends it usally means that kernel32.dll is gone or corupted so i did what fixed a problem like this last time, i got my windows XP disc and followed the instructions i had in one of my books to fix this problem. The instructions were as follows
Start the Recovery Console. If you do not have the Recovery Console installed, start it from the Windows XP CD. To do this, follow these steps:
a. Insert the Windows XP CD, and then restart the computer. If you are prompted, select any options that are required to start from the CD.
b. When the text-based part of the Setup program starts, follow the instructions that appear on your screen. To select the repair or recover option, press R.
c. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the recovery console.
d. When you are prompted, type the Administrator password.

At the command prompt, type cd system32, and then press ENTER.
Type ren kernel32.dll kernel32.old, and then press ENTER.
Type map, and then press ENTER.
Note the drive letter that is assigned to the CD-ROM driv... Read more

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Hi all,

I have checked other threads for a solution to this problem, but I cannot seem to find one.

Ive got a Dell inspiron 1420 and it currently will not start up. After initializing, it gives me the screen that states that it detected an unusual shut down (which it did initiAlly, the screen froze so I powered it off manually). But now it won't get past this recovery screen. It freezes so that I cannot move to the option to start in safe mode nor will it do anything when I press f8 during start up. It freezes on this screen as well.

I have no idea if I am infected let alone how to check if I can't even get on my computer. I may have some sort of operating info on another forum that I could find.

Any suggestions?? I'm a student and need this computer!!


Answer:Computer freezes at start up; unable to get to safe mode

A re-format as suggested will wipe all your docs, photos etc & it therefore very drastic and is only a last resort so don't try it yet please!

I'm not sure of the solution but, in addition to the alternate boots you've already tried is there a "use last good configuration"? Or some kind of "repair" option? If so, try those in that order.


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My computer seems to run slow. Just running my internet browser makes the fan run full tilt boogie. It seems to lock up if you try to use more than two programs at a time. Sometimes clicking on an icon does nothing, then computer will not allow you to restart or run task manager leaving me no other option but to hold down power button to shut PC off.I was trying to follow the bleeping computer instructions for a slow computer, but I cannot even get the computer to run in safe mode. I have already ran chkdisk and chkdisk f. Malwarebytes finds nothing. Dr Web finds nothing. Webroot spysweeper finds nothing. Trend Micro antivirus only ever finds a cookie or two.Please help? I am thinking about using my current PC for target practice at the gun range, and buying some good books to read.Thanks!spasticgamerForgot to add, running windows xp I have run steps 6 -9 of prep guide as instructed by boopme. gmer would run, but appears to freeze part way through, with the pc fan running full tilt boogie again. Had to shut down pc twice by holding down power button before giving up and posting this new topic. DDS and ATTACH have been uploaded.Thanks so much for the help. I know just enough about computers to be dangerous.spasticgamer

Answer:Computer slow, locks up alot, unable to run safe mode

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens. Somethings to remember while we are working together.1.Please do not run any other tool untill instructed to do so!2.Please reply to this thread, do not start another!3.Please tell me about any problems that have occurred during the fix.4.Please tell me of any other symptoms you may be having as these can help also.5.Please try as much as possible not to run anything while executing a fix.If you follow these instructions, everything should go smoothly.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Scan With RKUnHookerPlease Download Rootkit Unhooker Save it to your desktop.Now double-click on RKUnhookerLE.exe to run it.Click the Report tab, then click Scan.Check (Tick) Drivers, Stealth, Files, Code Hooks. Uncheck the rest. then Click OK.Wait till the scanner has finished and then click File, Save Report.Save the report somewhere where you can find it. Click Close.Copy the entire contents of the report and paste it in a reply here.Gringo

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My computer seems to run slow. Just running my internet browser makes the fan run full tilt boogie. It seems to lock up if you try to use more than two programs at a time. Sometimes clicking on an icon does nothing, then computer will not allow you to restart or run task manager leaving me no other option but to hold down power button to shut PC off.

I was trying to follow the bleeping computer instructions for a slow computer, but I cannot even get the computer to run in safe mode. I have already ran chkdisk and chkdisk f. Malwarebytes finds nothing. Dr Web finds nothing. Webroot spysweeper finds nothing. Trend Micro antivirus only ever finds a cookie or two.

Please help? I am thinking about using my current PC for target practice at the gun range, and buying some good books to read.



Forgot to add, running windows xp

Answer:Computer slow, locks up alot, unable to run safe mode

Hello and welcome.We need a deeper look. Please go here....Preparation Guide ,do steps 6 - 9.Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.If Gmer won't run,skip it and move on.Let me know if that went well.

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I've been having issues with my computer for awhile now, and when I finally tried to do something about it, my computer will not run some anti-spyware programs, will not allow me boot in safe mode (if I try, I click boot in safe mode, and the computer just reboots and brings me back to the same screen to ask how I want to boot over and over again), and every link I click redirects me to a completely different web site (Only typing in the actual web address will get me to where I need to go.. sometimes). Also, a box comdes up every 2-3 minutes saying that an error has occurred and internet explorer will have to shut down without me ever attempting to open a web browser.
DDS (Ver_09-12-01.01) - NTFSx86
Run by Administrator at 15:17:38.92 on Fri 12/04/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2046.1564 [GMT -6:00]

AV: System Defender *On-access scanning enabled* (Updated) {F8168FE3-A71A-44DC-8AAE-F8CBE60C87CC}
FW: System Defender *enabled* {BA3614BB-2B1A-49FB-B050-4A54162CB0AB}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system... Read more

Answer:Computer unable to boot in safe mode/Internet issues

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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My computer was affected by several viruses and I used Combofix to try correct the problem however because I'm not using a legit copy, I used to gain access back into my desktop through safe mode AntiWPA patching but I'm not able to get into Safe Mode anymore.

I try to log in the three safe modes available but it just loads everything and restarts the computer.

When, I'm at the Windows XP normal startup, I get a popup stating:

"Windows Product Activation"

This copy of Windows must be activated with Microsoft before you can log on.
Do you want to activate Windows now?

Yes No"

I don't have a Windows bootable CD for to get into recovery console and I'm not sure if the recovery console will help me to get into the safe mode so I can change the registry or patch the OS again.

Please help, I've got important data that I don't want to lose.

Answer:Unable to boot in safe mode and unable to access in normal mode [Windows XP]

It looks like MS caught up with you. I doubt if anybody at a pc help forum is going to tell you how to get an illegal version of Windows up and running again. From a legit standpoint, you'll have to purchase Windows and use the serial number that comes with it.

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My old toshiba notebook has crashed. Yes, I dropped it....more than once to be honest. (RIP). I can only boot into 'safe mode". I get a blue screen when booting in regular mode and get caught in a continual loop.

I just purchased a HP Pavilion 8055. I have a CAT5e Crossover Patch Cable. I want to transfer all my files to my new computer.

In the past, I have used the XP wizard feature to create a network.... I can't do this in "safe mode".

Is there another way to do this?

Thanks in advance!

Answer:x'fer files from safe mode to new computer?

Unfortunatley you may be stuck with bringing up a network. Im no PC expert, but I know you can get an adapter that will allow you to remove your old hard drive and use you USB port on your new laptop to make it a second drive. Then you can copy the files directly. I know some of the guys at work have the kit, its great, you can use it on any hard drive. I'll see if I can find it, its about $ 20.00

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Relevance 71.34%

I have an HP desktop, and I was on my computer. My foot accidentally hit the power strip off (which everything was plugged in to).
For some reason, every time I try to turn the computer back on, the blue HP screen comes up, then the black screen which asks me if I wanted to open in (safe mode, safe w/ networking, safe w/ command prompt, or open windows normal)
Whenever I click safe mode or open normal, it takes me to the Windows XP loading...

It loads, however when it's done loading, the computer RESTARTS! and does the same things again...
Perhaps it was a disk failure? What can I do to fix this?

Please help!

Answer:Computer keeps restarting when tying to open regular/safe mode?

as you start the computer, try pressing the F8 key up and down to see if you can get in to safe mode that way.

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My idiot self put a password on my computer to protect it temporarially, then by gods sense of humor the computer shut down through loss of pwer. But the password didn't save correctly and now I can't get on my account. It's the only user, and whenever I try using safe mode with command prompt, it goes to the user log in screen, which defeats the purpose.

In short, I need to reset my passdword, while not being able to log on in any way through the username. I would rather not have to wipe my harddrive, I have no recovery disc, nor partition for some reason. If I have to I will wipe my harddrive then download win7 again, but I need to know how to do that first. Any help?

Answer:Password reset, unable to access new computer, safe mode not working

Hello Data, and welcome to Seven Forums,

The tutorial below may be able to helo with this. It sounds like you may need to use OPTION FIVE.

User Account - Reset Password in Windows 7

Hope this helps,

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Relevance 71.34%


Yesterday, as I was surfing the net using google chrome, Some funny things started happening with the screen - text was moving around, and the right part of the start menu was moving a lot. It also happend inside a microsoft word document - when I marked a text using the mouse - the text started moving around...

I tried shutting the computer using the start menu, but when I tried clicking "restart" or "turn off", it automatically clicked the "standby" button.

I just restarted the computer manually and tried to go to safe mode, but when I got to the part where you choose which kind of safe mode you want - the keyboard wouldn't respond.

the second time wondows started it still did those funny stuff with the screen, but now it doesn't do that anymore.

so the symptoms now are:
browser gets stuck, and then when I try to close it and open a new window - computer restarts.
I still can't go to safe mode because the keyboard doesn't work as soon as I get to the part where I have to choose which mode I want.

I scanned the computer using norton eset antivirus, and also panda scanner, but both found nothing.

I am attaching the scan logs as required...
Thanks in advance for any kind of help,


DDS (Ver_10-03-17.01) - NTFSx86
Run by User at 11:29:58.34 on Sat 03/27/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1255.972.1033.18.2012.1480 [GMT 3:00]

AV: ESET NOD32 Ant... Read more

Answer:virus gets browser stuck, shuts computer down, unable to go to safe mode


NOD32 v3.x FiX 1.1 by TemDono (Free Updates - Expire in 2050)

This is the main reason your computer is infected. Visiting cracksites/warezsites - and other questionable/illegal sites is always a risk.

Even a single click on the site can drop multiple forms of very serious malware, many of which disable your onboard protection, and System Restore.

If you install the cracked software, you are running executable files from these dubious, unknown sources. You are in effect giving these sources access to information on your hard disk, and potential control over the operation of your computer.

Additionally, cracked programs are illegal. Before posting for help, uninstall any such applications.

Referring to the Forum Rules which you should have read at the time of Registering at this forum, TSF does not support illegal activity. As such, be advised that any request for assistance in removing malware may go unanswered, or may be discontinued, if the cracked (illegal) software is still present on the machine.

In 2006, a study revealed that 59% of keygens and crack tools downloaded from peer-to-peer networks contained malicious or "unwanted" software.


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I cannot get into my computer even in safe mode and as of now my biggest concern is to get my existing files off, therefore I need assistance getting into my computer by I am fine with rebuilding the computer once I get my personal files off. When I try to run in safe mode, a string of code come up and then it bounces to this message:A problem has been detected and windows has been shutdown to prevent damage to computer. Disable or uninstall any antivirus, disk defrag or backup utilities. Check your hard disk config and for any updated drivers. Run chkdsk /f to check for hard disk corruption and then restart your computer. Stop: 0x0000024, 0x00190203, 0x82DDf430, 0xC0000102, 0x00000000.Thank you.

Answer:I cannot get into my computer even in safe mode, how can I fix or at least personal files off

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

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Relevance 67.65%

I have no idea what happened or why. I was installing VZAccess Manager Software for a Blackberry and my computer froze and restarted. When I logged back on it loaded everything and then once done restarted again. After the second time I didn't have to log back on because there were no passwords in place and everything I had was deleted including system restore points. The internet will not work unless I am in safe mode. I am running on Windows XP. I would really appreciate any help anyone could give me. I'm not even worried about getting all my files back, if I could it would be great but if I can't I really just need my computer working normally again. If this is posted in the wrong location please just direct me where to go. Thanks in advance.

Answer:Computer constanly restarting, all files deleted, won't connect to internet unless in safe mode

Try this scan. You can copy it over from another computer if you need to.Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".Scan with Dr.Web CureIt as follows:Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current versionRead the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documen... Read more

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This morning we had a power outage and when I turned my computer back on, it would not boot. I tried several times to hard boot, with no luck. Then I tried safe mode. Ran an antivirus scan and it showed malware and several infections which it cleaned. The computer still would not boot normally. I then ran chkdsk, still would not boot normally. I have ran malware bytes, registry repair and the registry defrag program as well as done a disk clean up. It still will not boot in normal mode.
Since my last problems that you helped me with, I have upgraded to a broadband internet connection and have a home network. The 2 other computers on the network are fine.
A week ago, I had purchased Avast internet security and had problems immediately. It would not allow me to connect to the internet. That was uninstalled and I went back to the free Avast antivirus, Zone alarm and Spyware blaster. I was very unhappy with Avast customer service and support iYogi and decided I did not want Avast on my computer at all. I have since downloaded PC tools free antivirus. Once I have my computer operational again, I am open to suggestions.
Fortunately, I did not change anything on the other 2 computers. Just mine.
Running Windows XP 3 .
Thank you.

Answer:[SOLVED] computer will not boot except in safe mode or safe mode with networking.

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

the outage may have damaged the psu

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None of the programs or icons on my desktop will open up whenever I click on them. I went into safe-mode with networking and I ran Malawarebytes to see if any of my files were infected.After about an hour length full scan, malawarebytes eventually did find one file on my computer that was infected and I had it removed immediately. I restarted my laptop and went to the normal start up process and I still was unable to open up any of my files. There were exceptions, because at least one file on my computer opened up , but it took really long for that file to open up.I then forgot that I also had the AV symantec on my computer and I ran that anti-virus software. So far, it has detected one infected file. What other solutions do you suggest if symantec fails to detect the virus that keeps preventing me from opening the files on my computer? The virus apparently started infecting my computer today because I had no problems opening up any of my files last night.

Answer:Can't open up any programs or files on my computer in normal mode

Please someone address my problem. I ran numerous anti-virus, anti-spyware , anti-malware , and anti-adware software in safe mode on my computer, and none of them seemed to get rid of the infection. I then ran system restore and I that did not work either. Is there any free anti-virus software out there that specifically addresses the problem of being unable to open computer programs and files? Even with the simple click of my mouse, my computer would crash.Is there another way to eradicate this problem besides downloading anti-virus software?
Closed as we have a working AII topic.

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I am not able to connect to any webpages in normal mode, even after restarting i still have the same problem [However it works in safe mode with networking]. The network connections show that it is connected and the signal strength is excellent. I then have to keep restarting the laptop like 3 to 4 times and it works. Its kind of frustrating to keep doing this all the time and besides i am scared by restarting the laptop so many time can harm it.

System details:
Laptop - Lenovo Thinkpad E430
Antivirus - AVG 2013

Please help me.

Answer:Unable to access webpages in Normal Mode, however works in Safe Mode

moved to networking forum

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

Lenovo will also come with a trial ware program - cant remember which
I would also remove AVG 2013 - using the removal tool - see below

have a read here and post back as much info as possible
Pre-posting Requirements - for both Wired and Wireless Connectivity Issues

Normally are you using wireless - and in safe mode with networking - are you still talking wireless

can you connect to the router with a cable and if so does that work in normal mode ?

Lets see an ipconfig /all in both normal and safemode with networking - make sure you also tell us which is which when you post

AVG Removal Tools
Download tools and utilities | AVG UK
Download tools and utilities | AVG Worldwide

> removal tool, that can be used with AVG 2013 Support tools and utilities 2013 | AVG Worldwide - > on Installation Tab > use the AvgRemover

ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug... Read more

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Hi there, I'm trying to fix my Aunt's windows XP computer. I downloaded MBAM as she had previously mentioned getting a call on the phone from someone in India telling her she needed to pay $160 for her antivirus or her computer would shut down.

I ran MBAM and it took about 8 hours to scan, and at the very end found a bunch of results. I told it to get rid of them, and then restarted. Upon restarting, it also ran a disk check, and after that finished, it booted up but took forever to load. Upon loading the taskbar showed up for a brief moment, then disappeared, and I can't seem to get it to run from the task manager either. It brings up the explorer.exe process briefly, then without ever loading the taskbar, it ends the process.

I got a bit worried at this point and tried to restart in safe mode. However, when I do that, it loads a bunch of drivers and then stops. It never finishes loading. (this happens in safe mode with and without networking)

I also tried restarting back into normal mode and running avast through command prompts, but it doesn't do anything and I also got errors stating that a particular file is missing.

What should I do next? I was going to attempt running combofix from my flash drive, but when I try to CD into the drive, it says the drive isn't ready. If you have any suggestions on what to do, let me know, thanks.

Answer:Unable to boot in safe mode, explorer.exe not loading in normal mode

Do not run combofix,let me ask someone to help you

good luck

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Hey guyz,

I am really in a great trouble. I wonder if some one could help me out with this issue.
My os details: Windows XP service pack 2.

My machine is unable to start normally. It always shows me the black screen with mouse pointer on it.
When I restart my machine it shows me the options to start my windows in:
Safe mode
Normal mode
last known good configuration

I am only able to start my windows If I select 'last known good configuration'. With the rest two I again go back to black screen.
I really cant continue my work like this any more.

Can any one give me a good solution for this?


Answer:Unable to start windows XP either in safe mode nor in normal mode

What is the brand and model of your computer, or motherboard, and what sort of Windows operating system disk you you have... OEM, Dell, Gateway, HP, or other recovery disk?
And how old is your system?
You either have a bad infestation, or a defective hard drive, video graphics, or memory module.
We can perhaps help more when we know what you have available.

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Please help!  Over the past week or two my computer has been running slower and slower.  Then lost the ability to download anything unless in safe mode.  Now when opening computer in normal mode get nothing but black screen.  Think I got something when my antivirus software lapsed and I wasn't protected for a bit?
Running Windows 7 64
Tried running Malewarebytes, Avast, SuperAntiSpyware, Microsoft Defender, sf scan, CCleaner and nothing has helped.  Everything comes back fine. 
I'm not very computer savy but from what I have been reading you all can help!  Much appreciated and many thanks for any assistance. 

Answer:I'm lost. Only open in safe mode. Normal mode give black screen.

Hello ,what is the sf scanBoot to safe mode with Networking and try running these......MiniToolBoxPlease download MiniToolBox, save it to your desktop and run it.Checkmark the following checkboxes:Flush DNSReport IE Proxy SettingsReset IE Proxy SettingsReport FF Proxy SettingsReset FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Users, Partitions and Memory size.Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run. Note: When using "Reset FF Proxy Settings" option Firefox should be closed.TDSSKillerDownload TDSSKiller and save it to your desktop.Extract (unzip) its contents to your desktop.Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.If an infected file is detected, the default action will be Cure, click on Continue.If a suspicious file is detected, the default action will be Skip, click on Continue.It may ask you to reboot the computer to complete the process. Click on Reboot Now.If no reboot is required, click on Report. A log file should appear. Please copy and paste the contents of that file here.If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.AdwCleanerPlease download AdwCleaner by Xplode and save to your Desktop.Double clic... Read more

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I have Windows 7 Professional version installed. After it boots up and it goes to Login Screen. I click on user name icon and it tries to look for the password and it comes back to same USDER ID Icon. It goes in a loop.

I tried to book in SAFE mode and same thing happens.
I tried to do SAFE Mode in Command network. It does not go to Command prompt. Goes back to same login screen.
It is running on my Leonovo laptop.


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I noticed my BitDefender was not running and sent an email to the company.  They sent me back a response that the licensing code was not valid (after two years) and they had disabled the software (without notifying me).  I downloaded AVAST and immediately started having lots of problems such as unable to shut down, screens freezing.  I unstalled, but the problems continued.  I did a system restore back to the installation of AVAST, but stil having problems  I purchased a new BitDefender, but it will not install.  I tried updating Windows Security Essentials, but it will not install.  I think something has hijacked my internet as it does not come on for a few minutes after I start the computer.  I am unable to start in safe mode to try to install that way.  Please help!

Answer:Unable to load antivirus; unable to start in safe mode

Exactly...what AV programs are currently installed on this system?
Installing more than one is a known invitation to unpredictable system problems.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post.

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I just recently installed the Windows 8.1 update earlier today. Immediately after the required restart, my computer has not been working properly. As soon as I log on, the desktop flashes back and forth from the desktop picture to the color of the menu background. It flashes back and forth pretty quickly and while this is happeneing I can't perform any functions. When I try clicking on the internet or anything else it is nonresponsive. I tried doing a system restore but after my computer restarted it said the restore was unsuccessful. I tried it again, as well as trying it from a different restore point but neither would work. I then attempted to restart my computer in safe mode but immediately got a pop up saying: "The instruction at 0x35f7649c referenced memory at 0x35f7649c. The memory could not be rewritten. Click OK to terminate the program." After clicking OK, the popup immediately came back and neither clicking OK or pressing the X in the upper right would make it go away and it would just immediatley pop back up and I could not click on anything else while it was up. Also while in safe mode, my desktop shortcuts and desktop picture were again flashing. I'm concerned I have a virus but not exactly sure how I got it or how to fix it. I have Webroot installed and it alerted me to a potential virus a couple days ago but when I tried to fix it, it said something about my product key expiring it and since it wasn't causing my any problems I ignored it. I also have... Read more

Answer:Flashing desktop, unable to restore, unable to safe mode

Sounds like incorrect Video driver installed.

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I am trying to open files from my usb key. Each time I try to open the drive it is in, or files, it is extremely slow. I tried deleting or opening different type of files, and my computer always freezes, or it is not responding.
I tried on different computers, forced restart my computer, and it always acts the same way.

There is specifically a word file that I would like to access.

I would appreciate some advice.

Answer:Unable to open files on USB Flash drive-computer freezes

If it's occurring on multiple PC's, the drive is corrupted/faulty.

Flash drives are not reliable and they are meant as portable storage between computers. They should NOT be used as a primary storage device.

You can try formatting the drive and then testing it again.

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Hello Friends....
my friend ask me to check his PC as he has encountered any problem, according to him he turned off the PC properly yesterday but today when he turned on the PC it was not working

when i checked it happens that when you run the PC it shows options for safe mode, safe mode with networking , starts windows normally and run in last good configuration etc

but when i select any of the mode option the black screen disappears and Windows XP startup icon gets displayed on the screen but after loading again system moves back to those safe mode n all other options and again after selection it happens the same... PC not showing the desktop..

Can any one help me in this regard that what the problem could be and how to resolve it?

Thanks in advance

Wajid Malik

Answer:Unable to run Windows XP on my PC either in safe mode or normal mode

Under this situation, does this mean that your system had crushed and you need to reinstalled your system or repair your system immediately?

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I've had this computer less than a week. It tried to do an update and keeps getting stuck at 12%. Researching online, I've found ways to put it into safe mode but none work. Please help.

Answer:Stuck in Update mode, unable to get into safe mode

Same problem here... Help!

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I own a Windows 7 PC. I am having trouble turning on my computer. Each time I try to access my user account or that of others I either end up with a black screen with only the mouse pointer visible or it opens to the user desktop but I really can not do much else; the only programs I can open are things like My Computer and the Control Panel, but when I try to access anything within these, the pointer has the little blue circle that says it's working, but nothing happens even after 20 mins or so; and I have to end up restarting via the button on the front of the computer. It does not recognize my home network so I can not get any Internet. I tried retiring the computer back about three days but each time it fails and says something about my anti-virus software interfering, I turned off that software and it still gives me the same message.
I can open the computer in Safe Mode with networking, and I can access my home network as it should and access the Internet. I can also access the basic programs as I should and have tried system recover but it gives me the same message as in normal mode.
I have an external hard drive that I tried booting from but I don't even know if it worked, because I have the same problems. The external hard drive has a back-up/restore function but it says I can not do that from safe mode, and when I clicked restore options after I opened the file on the hard drive while in normal mode it just froze again.
I really have know idea what is going on.... Read more

Answer:Trouble loading in normal mode have to open in safe mode

Hi, it sounds as if something suspect is running on your computer or as if too many applications are trying to open when you boot the machine. Do you remember installing or using anything new prior to the issue occurring?

The easiest way to fix this would be to strip down the startup programs and see if that helps the issue. There is however some risk associated with doing this, you have to be confident that you can turn off a start up program without it diminishing your computer's functionality. If you're interested in trying this then there's instructions on how to disable start up programs here. And if you're unsure of whether or not to disable a program googling it's "startup name" will give you an idea of what it does, essentially what you're trying to do is stop un-necessary programs from running when the computer starts. So things like updaters, monitering programs, a lot of things that show up in the system tray can be disabled. If you're still unsure then post a list of the start up items and we can give you an idea of what's going on. You may have to do this from safe mode (ensure you're logged in as an administrator) however once you restart you should notice an immediate difference. If you don't then the problem could be with OS damage or something a little more difficult to fix, if that's the case i'd advise that you possibly post in the virus/spyware/trojan help forum and the people there can give a little more in depth analysis of what's going on.... Read more

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So for a bit now, perhaps a week, my computer has been acting weird. I haven't made any big changes(or at all I think) lately and don't know what's causing it.

So what happends?
I'll be doing stuff on my browser(Chrome, but I also tried Firefox and the problem persisted) and sometimes when I do something(open a new tab, drag out a new tab, click settings, start typing..) the browser crashes.
Sometimes I can tell the problem is happening before the browser crashes because my right click won't work on my desktop and I'm unable to open files.

It has happened that I wait for a bit and then everything seems to work normally again but almost every time it happens I have to reboot my computer.

Sometimes when the problem happends and I reopon chrome it crashes again instantly. Sometimes it stays up until I press something or start typing.

It used to crash much more frequently but I did a restore(keep files) and thought it was fixed. Obviously it turned out to not be fixed but it's much much less frequent now.

Answer:Browser crash / Unable to right click or open files / computer freeze

OK so it just crashed again when I right clicked in my browser(chrome).
These are the errors I found. They're in swedish so I'll have to translate some, so if it doesn't look exactly like it would in English that's why.

Posting these in the order I found them:

A failed VL-activation attempt was reported by the rule engine.
Cause: 0x8007007B
AppId = 0ff1ce15-a989-479d-af46-f275c6370663,
Fault = b322da9c-a2e2-4058-9e4e-f59a6970bd69

This one seems to pop up a lot although it's just a warning(pops up even when the computer doesn't freeze/crash)

The description for event-ID 243 from the source Win32k can not be found.
Either the component that created the event is not installed on this computer or the installation is damaged.
Install or restore the component on the computer.

If the event was created from another computer the display information needed to be saved with the event.

The following information was included with the event:
Unable to find the specified resource-type in the memory image file.

The permission-settings program-specific does not give Local permission Activating to COM-serverProgram with
CLSID {D63B10C5-BB46-4990-A94F-E40B9D520160} and
APPID {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT instance\SYSTEM SID (S-1-5-18) from address LocalHost (with LRPC) which is running in the
programs container Unavailible SID (Not availible).

You ca... Read more

4 more replies
Relevance 64.78%

So for a bit now, perhaps a week, my computer has been acting weird. I haven't made any big changes(or at all I think) lately and don't know what's causing it.

So what happends?
I'll be doing stuff on my browser(Chrome, but I also tried Firefox and the problem persisted) and sometimes when I do something(open a new tab, drag out a new tab, click settings, start typing..) the browser crashes.
Sometimes I can tell the problem is happening before the browser crashes because my right click won't work on my desktop and I'm unable to open files.

It has happened that I wait for a bit and then everything seems to work normally again but almost every time it happens I have to reboot my computer.

Sometimes when the problem happends and I reopon chrome it crashes again instantly. Sometimes it stays up until I press something or start typing.

It used to crash much more frequently but I did a restore(keep files) and thought it was fixed. Obviously it turned out to not be fixed but it's much much less frequent now.

Answer:Browser crash / Unable to right click or open files / computer freeze

OK so it just crashed again when I right clicked in my browser(chrome).
These are the errors I found. They're in swedish so I'll have to translate some, so if it doesn't look exactly like it would in English that's why.

Posting these in the order I found them:

A failed VL-activation attempt was reported by the rule engine.
Cause: 0x8007007B
AppId = 0ff1ce15-a989-479d-af46-f275c6370663,
Fault = b322da9c-a2e2-4058-9e4e-f59a6970bd69

This one seems to pop up a lot although it's just a warning(pops up even when the computer doesn't freeze/crash)

The description for event-ID 243 from the source Win32k can not be found.
Either the component that created the event is not installed on this computer or the installation is damaged.
Install or restore the component on the computer.

If the event was created from another computer the display information needed to be saved with the event.

The following information was included with the event:
Unable to find the specified resource-type in the memory image file.

The permission-settings program-specific does not give Local permission Activating to COM-serverProgram with
CLSID {D63B10C5-BB46-4990-A94F-E40B9D520160} and
APPID {9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT instance\SYSTEM SID (S-1-5-18) from address LocalHost (with LRPC) which is running in the
programs container Unavailible SID (Not availible).

You ca... Read more

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Relevance 64.37%

I'm not exactly sure with what I downloaded, but all that i think i have downloaded in the past week are PDF docs and videos from hdvideo (when the problem started to happen). From there, I could only surf on Safe Mode with networking, whereas when I start windows vista normally, things do not open when I attempt to do so. Moreover, it takes forever when i press Ctrl Alt Dlt, but there it says the system "failed to start security options" and from there it's an eerie black screen with the start logo on the bottom left that cannot be clicked. The only method I could get the computer to restart was to manually switch it off and on.
I recently used Malwarebytes but it did not detect anything.

Additional details about my laptop:
Intel Core 2 Duo Processor P8400 (2.26GHz)
Windows vista home premium
Memory 2GB
Hard Disk drive 250gb

Any help or advice is greatly appreciated, I really need printing back <3

Answer:Windows Vista can't open anything... I only can open stuff in Safe Mode

Did you try System restore to go back to a date prior to this happening?

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ok, the thing is i had this virus on my pc which i learned after a lot of research required me to boot in safe mode in order to remove it. The problem is, while trying to boot in safe mode several times, my computer just crashes to a blue screen. I then learned that besides pressing F8 there was another way to boot in safe mode by going to "Run" and typing msconfig and booting it manually that way. Unfortunetly, this technique ended in the same crash. By now i realize that it is IMPOSSIBLE for me to boot in safe mode. My one major problem now is, that i CANNOT BOOT IN NORMAL MODE EITHER. I guess by trying to boot in safe mode using msconfig, i've changed my pc's settings to where now, normal mode=safe mode, and obviously, safe mode keeps crashing. As of now i cannot boot my pc AT ALL. I thought there might be a way to recover/fix safe mode by using the windows cd, but i really dont know what to do. i hope you guys can help me out, thanx

Answer:Unable to Boot in Safe Mode (or ANY mode)

Since you have your Windows CD handy, you can try doing a Repair Install from the Windows Recovery Console.How to perform a Repair/Reinstall (with screenshots)How to perform a repair installation of Windows XP if Internet Explorer 7 is installedLanga Letter: XP's No-Reformat, Nondestructive Total-Rebuild OptionNote: In order to use your Windows CD, the boot order must be set to start from the CD-ROM drive. If the CD is not first in the boot order, the computer will attempt to start normally by booting from the hard drive. The boot order is a setting found in the computer?s BIOS which runs when it is first powered on. This setting controls the order that the BIOS uses to look for a boot device from which to load the operating system. The default will normally be A:, C:, CD-ROM. Different computers have different ways to enter the BIOS. If you're not sure how to do this, refer to:Changing Your Computers Boot OrderHow to Set AmiBios to Boot from CDROM.If you don't have your XP CD you can download an ISO of the Windows Recovery Console files:Recovery Console ISO fileXP Recovery Console zip fileBurn it as an image to a disk with MagicISO or similar program to get a bootable CD which will startup the Recovery Console for troubleshooting and repair. This is especially useful for those with OEM systems with factory restore partitions or disks but no original installation CD. If you are not sure how to burn an image, please refer to How to write a CD/DVD image or ISO and H... Read more

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I'm helping a coworker with her personal computer, and she's run into a major issue that I don't know how to fix.First, she got WinFixer on it from some website, so I recommended she download SpyBot and see if that would clear it up before I had time to go over and mess with it. She downloaded SpyBot and attempted to install it, but when she reached the point where she had to reboot, the computer just won't start up in any boot mode except Safe Mode. In Safe Mode, the program shows as not being installed yet.I've tried going to Safe Mode w/ Networking and Regular, but the computer hangs at the XP screen where the logo appears, then jumps back to the "Choose which mode you would like to boot in" screen.Unfortunately, as it's her only computer and mine's a desktop, I can't give any real specifics about the computer besides that it appears to be XP Home Edition that it's working with. I'm not even sure she has a boot CD, but I've never used one anyway, so if that's a possible solution, I'd need someone to walk me through that.Any ideas?

Answer:Unable to boot in any mode except Safe Mode

First, make sure, she has Windows CD. That would be the easiest way to try to fix it.

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Hey guys:

I picked up a bunch of viruses. I noticed when my computer started slowin g down. They seem to have disabled my realtime McAfee antivirus and firewall. I was able to run it manually and it found and quarantined 3 trojans. I

I then ran the TrendMicro housecalls online scan and it found and deleted another 11 or 12 trojans and worms. I deleted them.(I did not run this with my System Restore turned off.)

My computer still won't boot-normally. I gets to the screen where it shows Windows XP and the dotted line blinking from left to right. The screen goes black and then just stays black. I have to then do a hard reset and when it asks if I want to start in Safe Mode, Safe Mode w/Networking etc... the only choice that lets me in is The Last Known Good Configuration. All the others get the quick blue screen of death and then it restarts.

I tried a system restore and went back about a week. That failed too.

Windows Task Manager Show I am using 67% to 100% cpu usage depening on whatever small tasks I have opened on the desktop(like Mozzilla Firefox.)

I a running Windows XP. It's an Asus P4C800E mobo, 3.4 Extreme cpu, 2 gig of memory, and about a terabyte of hd space. Let me know if you need any more info.

Thanks for your help,



I just turned off my Sys Restore and I am re-running the online scan.

Answer:Can't open in Safe Mode, can't open Hijackthis!!!

Hi, if you still need assistance, please follow all the instructions outlined here:

Then post all the required logs.

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When I turn on my Dell Inspiron 1525 I get a window error recovery screen,but it will only go back to itself. Unable to launch start up repair. This is for my husband's laptop.

Answer:Unable to log on or safe mode

Hi and welcome to TSG.
You will need the Vista install DVD - to try a Start Up Repair.
Or have you already tried that?

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I recently got a virus and I cleaned the majority of it with combo fix and decided to go into safe mode to do a full computer scan. I used MSconfig to make it boot into safe mode. When I got to the log on part in safe mode my password didn`t work. I tried the user name "Administrator" and it didn`t work either. I tried both usernames without passwords and it didn`t work aswell. I need to get back to normal mode so I can get rid of the rest of the viruses and I got exams which are in my computer and I need to complete it.. Please help me~

Answer:Unable to get out of safe mode

You should be able to get to your exams in safe mode, shouldn't you?

We cannot help folks defeat passwords. Against forum rules, for good reason.

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I'm wanting to do some work under the hood of my new T410s working in 'Safe Mode', but holding down F8 during the restart gives me a "Stuck Key" error message, and then I'm led directly into the BIOS/Start Up editing area.   Any recommends about how to get around this weird little detour?

Go to Solution.

Answer:Unable to get into Safe Mode

go to control panel - system configuration - boot tab - then tick the safe boot box and restart

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Suebaby41 was helping me with a malware problem and my inability to get into safe mode. She suggested I post here and refer a link to our conversation in the malware area. The problem with inability to get into safe mode starts on page one of the thread and continues to page two where she refers me here. Here is the link. Thanks

Answer:Unable to get into safe mode

Do you have INCD installed on this computer, this is part of Nero.

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I have Windows 7 Home Premium, Intel mother board and CPU. I'm unable to get into safe mode using keyboard (F8 or F5). I have tried with F-lock on and off, no help. When I power off at the surge protector and turn power back on, (reboot) I get the option of safe mode. What in the heck I'm doing wrong.

Answer:Unable to get into Safe Mode

I do not know what you are doing wrong, but--

Power on you computer and start tapping the SPACEBAR.

let me know the results.

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OK, here is my problem. I had a a Trojan that I finally was able to get rid of. My problem now is I am unable to boot into Safe Mode. What happens when I try ti get into Safe mode is I get the screen the the multiple drivers loading filling up the screen, then it instantly reboots on its own and go back to the Toshiba startup splash screen, then to the screen asking if I want to go into Safe Mode, Last Know Configuration, Normal Start Mode, etc..... No matter how many times I try, I can not get into Safe Mode. I can boot into windows normally just fine.

I have seen where others with a similar type thing have tried to force it by changing it in MSCONFIG to go to Safe Mode, but then they are in a continuous loop of not being able to get into either.

This is on a Toshiba Laptop L25 running WinXp Home SP2 with Intel Celeron. The only thing I have for a CD is the repair CD provided by Toshiba. If I try to do a repair of WinXP, will this CD work. I have read in other places on the net that it will not work, that it will install a fresh copy and I loose everything.

Any ideas? suggestions? thoughts? opinions?


Answer:Unable to get into Safe Mode

I managed to download a copy of WinXP Home and then used it to REPAIR my copy of Windows, avoiding the use of my Toshiba CD which would have erased everything. It allowed me to enter MY Product Code and everything seems to be working now. I am able to boot into safe mode and regular mode.

Anyone else reading this: You will need to apply Microsoft updates after finishing.

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My system had been infected with a virus but, although I have cleaned it, I can't go into safe mode. It crashed and reboot after loading the windows drivers. Help please?

Answer:Unable to go into safe mode


In my opinion you should try to save all your data and reinstall the unit with recovery media. I have read your other postings and if you can use recovery media again do it.

Maybe stupid question: Why is so important for you to enter safe mode?

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My computer has been very slow lately. I have tried running simple programs from this site to help with virus protection and now my computer is not allowing me to run any antivirus programs, defragmenting or disk clean-up. I can not access system restore at all or program removal; the computer just freezes. I have tried to run it under Safe Mode but this freezes too. I have Windows XP Professional and would appreciate any help I can get.

Answer:Unable to run safe mode

Some types of malware will target the safe mode registry keys and others used by Windows so you probably have an infection.Please download TFC (Temp File Cleaner) by Old Timer and save it to your desktop.alternate download linkSave any unsaved work. TFC will close ALL open programs including your browser!Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator. Click the Start button to begin the cleaning process and let it run uninterrupted to completion.TFC will clear out all temp folders for all user accounts (temp, IE temp, Java, FF, Opera, Chrome, Safari), including Administrator, All Users, LocalService, NetworkService, and any other accounts in the user folder.Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.Note: It is normal for the computer to be slow to boot after running TFC cleaner the first time.Please download Malwarebytes Anti-Malware (v1.46) and save it to your desktop.Download Link 1Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.Make sure you are connected to the Internet.Double-click on mbam-setup.exe to install the application.
For instructions with screenshots, please refe... Read more

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i was asked to load windows in safe mode to run this application coz i have this prob in accessing certain websites. but upon hitting the f8 button i cant get into the menu of the safe mode. it goes into the bios menu and asks me how i want to boot the comuter using wat? is there any way i can boot my computer using safe mode? help!!!

Answer:unable to log on using safe mode...

sorted it out... i still cant log onto to safe moe.. but got instructions to run smitfraudfix in noram windows...

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Computer is a Dell E510 running XP Pro. When booting under normal mode, all I get it my background image, no icons or task bar. Closing the task 'Explorer' and starting Explorer again makes no change.

Booting in safe mode, programs take approximately 2-3 minutes to open (should take 5 seconds tops), if they open at all.

I'm unable to uninstall AVG to run combofix. It goes through part of the uninstall process, but then goes to a screen that says "checking system status" and sits there for hours before I finally just give up.

I had some issues with a browser hijack in the past few days so I ran superantispyware and malwarebytes a few times recently, and stuff was found. Now, they find nothing (see attached logs).

Answer:Unable to do anything outside of safe mode

I downloaded an AVG removal tool from AVG, and that appears to have worked, combofix now runs and I have attached the log.

Also attached is the Mgtools log.

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please excuse me for writing in the wrong places. I have a black screen I have tried everything in safe mode nothing is working. I have no start up items in my start up. I cant get out of the safe mode. I know I was doing a scan using trend when I wanted to close it I hit closed and click on safe mode to close. I couldnt get it to stop so I deleted trend. Please I am really slow trying to figure alot of this stuff out I had brain surgery for an anersyum and my spelling isnt good because I cant get it reinstalled. One gentlemen wasnt nice about that. Please some one help me. Please I been at this for 8 hours and dont want to reinstall just got computer bACK.

Answer:unable to get out of safe mode

can you try restore to a previous time?

System Restore - How to

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This is my grand-daughter's computer.

It is a Compaq Presario SR2037X, running XP Media Center Edition 2005.

When I was called to take a look at it I observed a couple of things that caused me some concern:

1. No power on indication and no fans running.
2. Two keyboards attached, the original PS2 and a newer USB one.

Problem 1 was resolved by replacing and upgrading the OEM PS with a 350 Watt Antec PS.

Unplugged the original PS2 keyboard.

The computer now boots as far as the Compaq Splash Screen, before windows begins to load it displays the following:
Windows could not start because missing or corrupt file....

<Windows Root>\system32\ntoskrnl.exe.

Please install copy of this file...
This appears on a black screen and the computer is locked up at this point. A physical shut-off is the only option.

If I insert my XP-Pro disk it will load far enough to generate the "Press any key to continue booting from CD" when

I hit the space bar a short series of periods (6) appear and then the afore mentioned error message is displayed.

Every resolution I've been given for the ntoskrnl problem starts out with booting into "Safe Mode" which I can not do.

I find myself between a rock and a hard place.

Any suggestions would be greatly appreciated.

Thanks in Advance - Jim
P.S. I also noticed that none of the Splash Screen options (ESC to Boot Menu, F1 for Setup and F10 for System Restore) work either.

Answer:Unable to get into "Safe Mode" using F8 key

Hi Jim

That's an interesting situation. There are a few things we can try.

First, it sounds like it might not be responding to the keyboard properly. Have you tried it with the PS/2 keyboard?

The error you are getting indicates that it is seeing a hard drive with a bootable partition on it. The fact that you still get the error with the CD may be because it is not detecting the key press at "Press any key to continue booting from CD" and is proceeding to try to boot from the disk.

The periods you see are usually ntoskrnl.exe beginning to load boot device drivers (one period is displayed for each driver).

This means that NTLDR has already loaded and NTLDR contains the code to detect whether or not the user is pressing the F8 key so that points to a keyboard issue also.

Let me know if the PS/2 works and if it doesn't, does the CAPS LOCK light work on the keyboard when you press the CAPS LOCK key?


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a couple of evenings ago i loaded a new driver for my sons new Hitaci camera. I was asked to restart the computer and was presented with a blue screen with the following error at the bottom;

STOP: OxOOOOOO7E (OxCOOOOOOO5, Ox8726959F, OxF7C337F4, OxF7C334FO)

it suggests that i enter safe mode but whenever i try to do this i get no further than a scrolling black screen with numerous entries, the last of whihc is...

I hope someone can shed some light on this

Answer:Help - unable to run safe mode.

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Can some one help me?

My computer was doing a restart when the power was turned of turned power back on and it went to the page where it says to start windows normally or in safe mode etc, started windows in normal mode computer did what it does then back to the safe mode screen, is there any thing I can do to get out of it?

Thanks DocNeil

Answer:Unable to get out of safe mode.

Do you have a Windows disk or can you borrow one? What happens when you select safe mode?

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hi, i'm unable to get into safe mode, as soon as i log in, it goes to a black screen, won't let me perform any tasks, I have two known viruses



kwinpmdt in my system32 folder ( it won't let me delete it in reg mode and i can't get to safe mode)

what do i do?

Answer:unable to get into safe mode

Your question may need specialized assistance because of the two virii. Click on the red triangle to mark this as Solved here. Then go to the Malware Removal Forum and post your problem there.

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now I am getting this "please choose your boot device " (1: CD rom 2: HDD 3: FDD 4: you name it) instead of a list with safe mode when I press F8 at start up.

now what ? >< how am I suppose to get into safe mode now ?

thank you very much

add: I am using winxp sp2 on a asus mb

Answer:Unable To Get Into Safe Mode Now ><

Most likely you're pressing F8 too soon and you're getting the boot device selector for the BIOS.

Try pressing F8 the moment that the first Windows screen starts to show - this usually works (although the timing is a bit tricky).

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I want to do some computer maintenance in Safe Mode. However, when I try to open computer in this I get as far as the warning "You are running your computer in Safe Mode" etc etc etc the computer freezes and allows me to go no further. I have tried to do this several times and keep getting the same result.Any suggestions would be welcome - thanks

Answer:Unable to log on in Safe Mode


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When I turn on the computer, it asks me for a system password. I try to type it in, but the keyboard won't type it in. I've tried another keyboard that I am certain works and it still won't type in the password. I can't get past the system password prompt. I've tried F8, F2, F9, F12...all keys take me to the same of asking me for the system password which won't type in. Any help is greatly appreciated with this one...

Answer:Unable to get to safe mode or anything else

1) Have you tried a keyboard with a ps2 connection? if not...2) Can you get into the bios? If so, see if there is a setting to enable usb on boot

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I recently restored my computer to factory hoping I could fix the endless restarting. I'm unable to load my computer up normally. After my computer restarts several times in seemingly endless looping, I can proceed to safe mode with networking.

I can't get my monitor to 1920x1080
Green lines running horizontal on anything with color
2 big green lines running vertical down my screen
Graphics card won't show up in device manager
Windows won't load correctly (blue screen)
Second monitor won't show up in device manager (projects main screen idk if this is just because of safe mode)
No audio or recording device installed

Sapphire Radeon R9 270X OC with Boost Graphics Card
AMD Black Edition FX?6300 3.5 GHz 6?Core Processor
8gb ram (would have to pull out stick to find name then struggle to get back to safe mode)
1 terabyte HDD
CORSAIR CX series CX750 750W

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I scanned using my Norton (this is my home computer - built by a friend) and it said I had a virus (downloader) and instructed me to reboot in safe mode using the "prescribed" method of going to start/run/msconfig and clicking on the boot tab and then reboot in safe mode. Well...only problem is my password didn't work to log in! So, now I need to get out of safe mode to reboot regularly to get to my stuff (next time I'll reboot using F8!!!). How do I do this? If I use F8 to get to the options of booting and try to boot normally, it STILL goes to safe - nothing I have done seems to work. do I reverse this???? My computer is locked and I am unable to get in!!!!! Get around a password?

I have Windows XP SP 1


Answer:Need to reverse safe mode - unable to log in


do you have your xp disk?

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Computer was running fine, until recently where it will automatically restart once windows has loaded. My guess is that avast! (a virus program) is causing this, as it has happened to me once before on another computer.

avast! ran fine for a while, then the most recent update arrived and seemed to cause my computer to restart, so I had to uninstall avast! through safe mode.

However on this new computer, pressing, tapping, holding F8 during the boot sequence doesn't let me get to safe mode. I can either enter the BIOS, or a small screen with "select boot device" comes up, where my options are FDD, CD ROM or HDD to load first. Which doesn't help me at all.

All I would like to know is suggestions on how to get the computer to boot in safe mode.

Any help would be appreciated.


Windows XP - Service Pack 2
Dual Channel 512Mb Kingston RAM
Pentium 4 3.0GHz 630
Asus P5GDC-V Deluxe Mobo
Asus 128Mb 6600GT TD PCIE

Answer:Unable to start in Safe Mode

Hey what's up, I'm new here...

I don't know how much time you have when your desktop is loading but, here's another way:

Start-Run-type msconfig-BOOT.INI tab-Check SAFEBOOT-select Minimal if it isn't already selected.

Just wanted to say, make sure you CPU fan is running. I had 2 cases last year where the CPU fan was clogged with dust, and the other wasn't even plugged in to the motherboard. If your CPU is overheating, your computer can restart while the desktop is loading or at other random points

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How can I reach advance mode setting screen where we have all safe mode options right from my desktop screen. For some reasons I have tried all the function buttons on top of my keyboard, ctrl button and delete button, but none of them worked out. So do we have any other way to reach to that option

Answer:unable to access safe mode ?

Start>Run> type msconfig and click ok. There are some safe booting options there.

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Dear All.

Pls could somebody help me with my HJT log, My laptop seems ok apart from being unable to boot into safe mode.

Logfile of HijackThis v1.99.1
Scan saved at 10:26:39, on 17/05/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\Program Files\sony\vaio power management\SPMgr.exe
C:\Program Files\sony\vaio update 2\VAIOUpdt.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Sophos\AutoUpdate\ALMon... Read more

Answer:HJT Log unable to boot into safe mode?

Welcome to TSF.

We will try and complete this fix in Safe Mode, however, could you please describe to me the method you used for booting into Safe Mode and the make and model of yuor machine?

Please subscribe to this thread to be notified of fixes as soon as they are posted by our Team. To do this, please click the "Thread Tools" button located in the original thread line and selecting "Subscribe to this Thread".

Before you begin, take a read through these instructions and download the programs that I've advised. Save the below instructions in notepad or wordpad, because you also have to work in safe mode without networking support, so this page wouldn't be available then. You should not have any browsers open during the cleaning process unless otherwise prompted.

If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are carrying out the procedures below.

Please allow yourself a few spare hours. Below are instructions for a virus scan(s) that can take longer then 2 hours.

It is also important you don't miss a step and perform everything in the right order!! .


Please download these additional files/programs. Do not run them unless instructed to do so.
Unless otherwise stated, they should be stored in the same directory as the HiJackThis program.

Download and install CleanUp!. ... Read more

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Even after I have ended as many Processes as it will let me do (there are about 8 processes that Task Manager will not let me end.)When I then run Defrag it hangs at "1% Compacting Files."Can anyone offer any suggestions how I can run Defrag? Are there any MS Downloads or free Apps which might help please?Thanks

Answer:Unable to Defrag in XP Safe Mode

Try defragging in safe-mode. Press F5 at startupAlso try diskkeeper lite - google for it

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Trying to get into safe mode, after selecting it, begins to boot, list comes up on screen but restarts itself.
Any ideas?

Answer:Unable to start in safe mode

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Good Evening....

I am currently trying to salvage a Dell 4600 system (XP Home, 512mb DDR Ram) that I thought was well, salvageable.

It was formerly owned by a friend who shared the PC with 2 children. He does not know exactly what caused the damage other than the fact that it was never the same after his adolescent son had an overly indulgent "session".

Anyway, upon powering on, I get the message stating that "Windows did not start properly..." blah blah. If either 'Normal boot' or 'Last known good configuration' is selected, the logo'd boot screen appears and then....nothing (screen is completely black). Selecting any one of the 3 safe modes results in the same thing, only with the words, "safe mode" on a blank (black) screen.

The RAM modules are firmly seated, as is the video card. All cables and plugs appear to be in place and secure. The hard drive activity light on the front panel flickers in the usual manner.

The only thing it is able to do is boot into the Utility Partition. From there I ran the Dell Diagnostic utility (this took over 30 minutes - it extensively tested the CPU, the system board, hard drive, video card, memory - everything) and to my surprise, all the components "passed"...with the exception of the floppy drive. Thinking that this may have been the cause, I disconnected the drive and adjusted the bios settings, but the results were the same.

Suggestions, anyone


Answer:Unable to boot (even in safe mode)

See if you can follow some of the procedures in the enclosed document.

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Hi all, I was looking for information on why windows won't start in safe mode and happend on a post from this site (thread closed though). After reading it, I attempted to follow the instrutions givin about using recovery console. After entering "fixmbr" I recieved a caution message that this could potentually damage the partion and render all partitions inaccessable. "fixboot says it will rewrite a new boot sector. My question is should I continue with "fixmbr" and 'fixboot"? and will this reformat the HDD?
I'm trying despratly NOT to reformat and lose all my info on this HDD.

(long story as to how and why I'm at the point I am)

can anyone help???

Answer:Unable to start in safe mode

First, see Troubleshoot: Windows Won't Recognize Your USB Hard Drive

As to fixing your hard drive... when you say it won't boot into safe mode are you saying the computer fails to boot? or just where during the boot into safe mode process does it fail?

As fixmbr only makes sense if disk failing on bootup.

Fixmbr only rewrites the Master Boot Record. (Corrupt MBRs are often the reason a disk won't boot up). Rewriting the MBR doesn't overwrite your data. (but is still wise to back it all up first)

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Hi Tech-Guy.

Last posted to you last year on a slow PC - this was my home computer which is working fine thx.

My work pc however has just decided to completely die on me. It is a HP Laptop (HP Compaq nx6125) - specific details of which I am unaware of, but runs Windows XP Professional. This morning, the screen started to go all "fuzzy" and then the PC locked up - so I switched off to re-boot.

I get a black screen (F10 - Setup) where i have a number of options to boot up, including SAFE MODE.

If I do nothing, then after about 20 seconds, the screen goes fuzzy again, and the system re-boots back to the black screen and the process repeats itself.

When i choose SAFE MODE, i get a list of system32 drivers scrolling down the screen. It then stops, the screen goes fuzzy and the PC re-boots back to the black screen.

Is the CPU screwed? or is it the hard drive/video card? I haven't attempted to re-boot from XP CD since I have files on my hard drive which are not backed up (mainly outlook express email from 3 years of project work).

please help if any - donation to follow



Answer:Unable to re-boot even in Safe Mode

I would suggest taking this laptop to your trusted local repair station or shop. It sounds like the power supply and/or battery might be going south or it could be a problem with the LCD screen or video card. A qualified person looking at the computer would be the best course of action to take at this time.

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I am trying to get to the "Safe Mode" on Windows XP Professional SP2 on an HP KAYAK XA computer. The MS directions are to hit F8 - all that happens is I get a list of areas to boot from: CD, Floppy, and Hard drive and can go to setup, none of which gets me to the "Safe Mode" I believe the Bios has uses F8 (not sure) and is directing me to Boot Mode. How do I get to "Safe Mode"?

The reason I want to get to 'Safe Mode" is that I am trying to remove Spysheriff.

Any assistance would be greatly appreciated.

Answer:Unable to get to "Safe Mode" Win XP Prof.

Hi try hitting delete as that sometimes works as well that the one one the little keyboard, or f5 as i have found myself that also gets you to safe mode.

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hello there, i'm really in a mess, and would really appreciate any help/advice that i could possibly get.  I managed to get a virus yesterday on my Sony Vaio vgn-s5m/s laptop. I cannot get the computer to boot into the operating system (XPhome. as up to date as windows update allows). I have attempted to use the F8 key, and use safe mode, and every one of the options it offers, but to no avail. If I can get to the windows screen, and run my anti-virus (AVG11 free edition, but fully up to date), i will be so happy. Thank you in advance for any help you could give me pleaseJellybott

Answer:unable to get any further than safe mode screen

You can try downloading, burning to cd, and running a boot time av scanner

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Have second old computer that is networked to main computer.

Second computer 334MHz 256RAM

2 physical harddrives: C=XP Pro, 18GB D= Win98se, 3GB

[When I want to use Drive D I go into the BIOS and change the boot order.]

Made the mistake of putting GoBack on Drive D - something has gone wrong and now Drive D won't boot - am getting Load Error! message. When I try to disable GoBack I get a message about the MBR being corrupted. Drive C (XP) is still working normally.

I wanted to get into Safe Mode so I could uninstall GoBack (F8) but it doesn't work. Also tried F5 and Cntrl.

So I thought I would re-format D but get an error message: cannot format a network drive.

So I am well and truly stuck.

Answer:Unable to access safe mode

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After my system closed unexpectedly I have been unable to restart XP even from safe mode or from a recent version that worked. I can try re-installing Xp but have been told that I will lose all data on my hard drives, which I don't want to happen. I have loads of files for websites and databases info that can't be replaced.

Answer:unable to load xp even from safe mode

It's possible to do a repair of the xp operating system in many instances provided the hard drive is not the culprit., you would not lose data this way. You need to download the diagnostic utility from the manufacturer of the hard drive (seagate, Western Digital, etc), make a bootable CD from the utility, then boot to the cd and test the hard drive. there is no point in trying to fix things if the hard drive is dying. If it is, then you need to save the data, either to an external unit or putting your hard drive in a working unit. If the hard drive is ok, then it may be repairable. Could be a few things, but that's a start.

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Long story short, Lenova T61P with XP Pro. Sister-in-law said she got a virus from facebook that acted like a virus program. She was hit the "Antivirus Live" virus.No problem, I have killed this in the past. She said she tried to reboot and once the system came back up to login screen it blue screens.  She dropped off the pc to me and sure enough as soon as it gest back to the sign in screen it locks up. I tried coming up in safe mode and this where I have an issue. Press F8 on startup and it comes to the selection screen. The only choices I have are Boot normal or use IBM recovery software. I tried using the recovery option bit it wants to format the OS partition.I don't want to do that. Is there a way to bypass this recovery software to use true safemode??? ThanksRay 

Answer:T61P - unable to get in to safe mode.

you should get safe mode with F8 & recovery with F11 when in the pre desktop environment is there an option for run antivirus or maybe thats just on the vista version. you could try to start win. when it starts just before it gets to login press the power to shut it down sometimes that will get you to the safe mode screen

_______________________________Thinkpad R61 7733-1GUThinkpad X61T 7762-54UThinkpad X60T 6363-4GU_______________________________Did a member help you today? Thank them with a Kudo!If a post answers your question, please mark it as an "Accepted Solution"!Regards,GMAC

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Hello All;

Four times previously I've been able to read through the forums and fix it myself, but this time I've got to yell "help".

I dont' remember what I clicked, (some sort of video player) and suddenly the computer became really slow. I realized what had happened soon after. I've run malwarebytes, but it would not let me update, giving an error code of 732(12029,0) It did however find 4 Trojans and quarantined them
Upon reading a little further in the forum, I read to delete MB and download a fresh copy. From your site, and another link to computer geeks, it told me I have no internet connection. I was finally able to find a link on your site which allowed me to download MB, but still am unable to update it.

I have downloaded and run combofix after shutting off all AV.

It will not allow me to boot into safe mode, locking up about half way through.
I cannot go to or - it says I have no internet connection which is not true. I'm here.

I would really appreciate some help....I'm thinking Trojan?

Adendum 2/23 10:36am -
Ran SuperAnti-Spyware which found 23 adwares, and Trojan.Agent/Gen-Nullo(short)
I'm unable to update SuperAnti-Spyware, Malwarebytes, or windows updates.


Answer:XP-unable to boot into safe mode

Hello ,please try this..SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.Click the Repairs tab.Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.You may be asked to reboot your computer for the changes to take effect.Next run RKill....Then update and run MBAM, but run MBAm in Normal mode.Please download Rkill by Grinler and save it to your desktop.Link 2Link 3Link 4Double-click on the Rkill desktop icon to run the tool.If using Vista, right-click on it and Run As Administrator.A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.If not, delete the file, then download and use the one provided in Link 2.If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.If the tool does not run from any of the links provided, please let me know.You will need to run the application again if rebooting the computer occurs along the way as the malware programs will start again.

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I'm using an Alienware 17 with Windows 10 installed on the SSD and an HDD installed for storage. I was having problems with a key, so I set it to safe mode using msconfig. It booted when I restarted, but when I tried to log back in, it asks for a password instead of a PIN and when I try to use my Microsoft password, it doesn't work. I assume that it needs to verify the password with the Microsoft servers, so I held down Shift and was able to get to the boot options menu. I selected safe mode with networking but nothing seems to be different. I am able to boot to a recovery drive, as well as Ubuntu, but neither of them even recognize the Windows SSD, even though it is still able to boot, just not log in. Is there any way to re-enable access the drive, or is there something else I can do to log in? I have also tried to get an Admin account but you need access to System32 from the C: drive as far as I know.

Answer:Unable to get out of safe mode and no networking.

Welcome to the TenForums

You didn't say this so I will ask. When you booted into safe mode with networking, through boot options, did you re-enter msconfig and remove the safe boot check mark you installed?

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I am unable to get out of safe mode in Windows 8.1. I have tried everything, but it keeps asking me for a password when I only have a PIN. Any ideas?

Answer:Unable to get out of safe mode in Windows 8.1

Use a restore point to before the problem.

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Hi !

I have got the Ukash virus/malware on my Win Xp computer.
The big problem is that I cant use Safe Mode in any modes (network/command) so I'm locked.
I have used "Kaspersky Rescue Disk 10" and "Windows Defender Offline" today (updated) as boot-cd, after scan was complete I deleted every threat but I still cant start the computer without getting the Ukash to block all access to my computer.

Regards / Robin

Answer:Ukash (unable to use Safe Mode)

Hi Nerf,My name is etavares and I'll be helping you with this thread. Now that we are working together, please only follow the instructions I provide. Please don't run any additional scans yourself, or we'll be working against each other. Please also reply within 48 hours of my posts or this thread will be closed and I will move on to helping other members. It's OK if you'll be gone for a bit, just let me know in advance.A few questions to get started:What happens when you try safe mode? Does Ukash pop up? Or does it not load?Do you have access to a working computer and a CD burner or blank USB flash drive?Thanks,-etavares

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I am using xp sp2. i have a trojan vundo in my system. symantec pro is detecting and deleting it every time i restart my system. they also have a tool to delete the trojan. but for that i need to start in safe mode. that is when i found out the problem. in safe mode the window will not come up, even after waiting considerable amount of time. so i restarted my system in vga mode and hopefully the window started this time. but the tool did not detect vundo. (i also have avg antispyware in my system)
now my problem how to get back the safe mode. and second i have seen a thread here about vundo.
1. is this trojan causing the safe mode problem or it is something else? there any way to get back safe mode without the trojan being cleaned first.
3. my system has become unexpectedly slow probably due to the trojan.
4.and just few min back there was a warning where my antivirus warned me that the auto protect has been turned off.

Answer:unable to start xp sp2 in safe mode (plz help me)

You said you tried the tool, was it vundofix?, you don't have to start in safemode to run it. Also, if you can boot normal, you might want to try SUPERanitspyware - Also, before you do any of this, go to system properties and turn of System Restore, once clean, you can then turn it back on, if you are using it.

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I suspect I have a virus. Had zonealarm until last week. Got ZA update which would never complete, so eventually removed ZA with their clean program, got Norton Internet Security. It would install and appear ok until rebooted (with 1 exception). After reboot, icon would not be in sys tray, and desktop icon and start all programs version would fail with incorrect parameter. Windows Security Monitor still thought Norton was active. Went thru many Norton removals and reinstalls with their support, and no fix yet. Today I decided that this may be a virus problem, not a Norton problem.
The 1 exception - after Norton install but before reboot - I could click on desktop icon for Norton and all would work ok. Then I would leave system for several hours and try the icon again, it would then fail, as would the start all programs version. The sys tray icon was still there and would work. On reboot, the sys tray icon vanished and no way to access Norton.
After rebooting, lost access to internet with browsers. Sometimes one browser would work - chrome or IE, other times no browser would work. I can access internet with safe mode and that is how I am running now.
At the moment, I have run Norton Removal Tool twice in safe mode, have downloaded and run Malwarebytes from desktop, and attempted to run TDSSKiller from desktop (in safe mode). It always fails with the microsoft message ... has encountered a problem and has to close.
Update - ... Read more

Answer:TDSSKILLER.exe unable to run in safe mode

No longer have original problem, which was that Norton Internet Security wouldn't stay installed, vanished on a reboot, though not gone according to Windows Security Center. I did a lot of things, no smoking gun as to cause of  problem. Had to reset windows security center by deleting repository. Ran MalWareBytes antispyware, but got no hits. Ran Windows Malicious Software Removal Tool, no hits. Ran MalWareBytes rootkit beta tool, abended most of time with blue screen and windows error msg requiring reboot. Once it listed off about 6 items - no names, but cleanup step wouldn't run, had to reboot. Manually went thru Documents and Settings --user-- application data and deleted anything related to virus software, did same thing on regedit. Most of this in safe mode with networking. Finally ran Norton Removal Tool again, and then the Norton install. The install installs a working system as always - problem is at reboot time. This time I did a full system scan with Norton before rebooting. Left the system up overnight with Norton Internet Security panel showing. System rebooted itself due to an Adobe Acrobat update, and Norton continued to work. I rebooted several more times and still worked. I ran ccleaner and registry cleaner, but after reboots and Norton appeared to be ok.
Looking at the DDS reports when I reported this problem, vs the one I run now when things are fine, the only clear difference is that in the WORKING system, there are now disabled device manager e... Read more

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i seem to have some kind of problem because I keep getting this svchost.exe error popping up. I have run virus scans, spyware scans, etc. but no luck removing it. went online to the virus folks, they sent me a tool to run a startup report, but want it run in safe mode. Everytime I try to boot pressing the F8 key it gives me the option to boot in safe mode, the drivers all list on the screen then it turns off and on again and starts normally. I am really getting frustrated - can anyone help me please.

Answer:Unable To Boot In Safe Mode

The problem you describe could be a corrupted driver. Can you boot the system normally? If so, you can check the event viewer for errors and the device manager for warnings.

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Hello everyone,

I've just built my first PC&#8212;a task that took me longer than I expected&#8212;and I'm having a few problems. Everything has been put together correctly, Windows Vista is installed and running, but after I adjusted the screen resolution, the screen blacked out to an error message: "Analogue out of range." I'm guessing I've adjusted the resolution too high, but I can't figure out a way to readjust it. I've pressed F8 at the login screen, get to the safe boot screen, but can't use the arrow keys on my keyboard to start it. I just end up going into normal mode and a blackened screen&#8212;what can I do to fix this?

Here's my Specs:

Motherboard: GIGABYTE GA-EX58-UD4P LGA 1366 Intel X58 ATX Intel Motherboard

Graphics Card: XFX HD489AZDFC Radeon HD 4890 1.0 GB DDR5 PCI-E 2.0 Graphics Card

Power Supply: Antec EarthWatts EA750 750W ATX12V version 2.3 SLI Certified CrossFire Ready 80 PLUS Certified Active PFC

Processor: Intel Core i7 920 Nehalem 2.66GHz LGA 1366 130W Quad-Core Processor Model BX80601920

Memory: Patriot Viper 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model PVT36G1600LLK

Hard Drive: Western Digital Caviar Black WD1001FALS 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drives

CD/DVD Drive: LG DVD Burner Black SATA Model GH22NS50

Display: LG L227WTG-PF Black 22" 2ms Widescreen LCD Monitor.

Answer:Unable to Access Safe Mode

Is it a wired keyboard or wireless? if it is wireless use a wired keyboard, see if this works.

Also, be sure the keyboard and mouse are plugged into usb ports next to the LAN port on the motherboard.

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Recently I downloaded "PC Tools Desktop Maestro" and tweeked my system. I can't remember what actually happened but when I tried to restart my PC it kept restarting itself. I tried starting the PC in safe mode but when I select my user account it just hangs with "safe mode" indicated in each corner of a black screen. If I try to select the admin user account, it asks for a password which I do not have. Should I try using the Windows XP CD to boot from or is there another way of fixing this?

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HELP! I'm getting this error message: multi disk r disk partition 2 windows system 32 config system
I cannot get my computer to give me a prompt so that I can boot up in safe mode. It will not go to Windows (XP) either. I wanted to try to do a recovery but I'm not able to . I'm not a computer geek, but try hard to be one! I want to fix this myself without losing 4 years of documents, etc. that is on my computer.
Can anyone help?

Answer:unable to boot in safe mode


Can you give the exact error you get when trying to start normally? And the error you get when trying to get into safe mode (F8 repeatedly when first starting machine).

Do you have the XP installation disk or is it a manufacturer recovery disk?

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My name is Jay,

Yesterday I had a maleware attack (I am sorry I don't remember which "virus scanner" one) I proceeded to shut my computer down and re boot into safe mode. After that I ran malewarebytes and removed everything to the best of my ability. Upon rebooting I am unable to boot back into anything but safe mode, every other boot option just hangs and reboots.

I am writing this from my laptop, since I am unable to connect to the internet via my other pc (network connections deleted).

Windows XP
Version 2002
SP 3

Appreciate any help.

Thank You,

Answer:Unable to boot into anything but safe mode

I am now able to access the internet on my affected desktop. However I am still unable to boot into anything but safe mode. Each attempt to boot reboots right at the Windows screen then takes me to several options. 3 safe mode options, 1 start windows normally option, and 1 last good configuration option. The only option which brings me to windows is the safe mode choices. The other options simply start the reboot loop.

In addition I am unable to access the windows update page, each time I try to load it on internet explorer I receive an web browser error.

I have no Windows XP disc.

Appreciate any help.

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Hi pals I am having this problem. In the Normal windows I do not have such problems ( it seem normal as I could do my normal applications ). I tried to have a scan (for virus and spywares) in Safe mode. When the logon screen appears and when I try to logon to my username the mouse cursor move away from the username ( to the Left side ). When I tried the Tab key it did not respond to the taping made. After for a few seconds it close by itself without any error message. I have scan with Ad ware, Panda active scan, Stinger and Nod32 it seem to be quite clean in the scan result. I have enclosed the Hijackthis log for your analyses. My OS. XP Pro SP2. Please do the needful. Thanks.

Answer:Unable To Logon To Safe Mode.

Welcome to the BleepingComputer HijackThis Logs and Analysis forum pengchee I cannot see anything at all suspicious in your log,but i have noticed you have Nero 7 InCD installed.InCD can cause these type of safe mode access problems.I suggest you visit the Nero/Ahead website and check there to see if you've got the very latest version of InCD installed.There may well be an update available.

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I am unable to use safemode with my new motherboard.( Asus A8V) When I hit f8 during startup, I get a screen asking me which drive I want to boot from. IE: floppy, DVDrom, or HDD. Cannot get the safemode screen.

Is this something with the A8V and the via raid drivers I am using? I need to get in safemode because my browser was highjacked. Highjackthis will not work so I have to manually delete a file and clean out the registry.


Answer:Unable to access Safe Mode

Select your HDD and start hitting F8 again. You should be able to access Safe Mode.

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Have not been in here for some time but due to what happened today (2nd time this month), I find myself compelled to do so. Stumbled on a now archived thread ? and am finding myself in the same boat. I too have a Dell Inspiron, a (530) PC and have been experiencing the same problems mentioned in this thread ever since I got my machine about four years ago. It?ll slow waaaaay down very unexpectedly and eventually freeze up for no reason to the point where a normal shutdown is impossible. Today it did do a very, very slow shutdown but as usual on restart, all I got is the blinking dash in the upper left corner and also as usual F8 to put it in safe mode will not work. Luckily I got a generic boot disk which allows me to do a system restore but the time that takes, about 1 ? hours really gets to be a pain in the butt. This machine has done this ever since I got it, about 3-4 a year, lately more frequently. When not in trouble I can put it in safe mode just fine but when it does have problems it?s impossible to do so. Happens whether or not while I?m on the Internet in IE or Firefox or just on the system. When I choose repair option from the boot disk it tells me there?s no problem and system started just fine but it won?t do so. Always have to revert to restore from a previous point in time and it never, ever will let me get into safe mode while there?s a problem. With the security systems I got installed (avast, co... Read more

Answer:Unable to get into safe mode when there is a problem

Lets see if we can get your computer to perform faster.
Here are my suggestions, see if you can start with the clean boot. That would help a lot
Here are my solutions to freezing, and an excellent article, which I hope is of some help
Go to search type device manager and look for any yellow warning markers
Download and run malwarebytes, a full scan after you update
Run antivirus scan
Check memory with memtest86
Make sure that you are not over heating.
Try in safe mode; report back if it works properly.
Try a clean boot
Make sure PSU is working properly
If overclocking, restore to original
Test hard drive at company website.
Test in safe mode, does it still happen?
Try with clean boot..

I think the problem slows you down so much that you cant get into Safe Mode.
This will also be of great help
Speed Up the Performance of Vista

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