Computer Support Forum

Password reset, unable to access new computer, safe mode not working

Question: Password reset, unable to access new computer, safe mode not working

My idiot self put a password on my computer to protect it temporarially, then by gods sense of humor the computer shut down through loss of pwer. But the password didn't save correctly and now I can't get on my account. It's the only user, and whenever I try using safe mode with command prompt, it goes to the user log in screen, which defeats the purpose.

In short, I need to reset my passdword, while not being able to log on in any way through the username. I would rather not have to wipe my harddrive, I have no recovery disc, nor partition for some reason. If I have to I will wipe my harddrive then download win7 again, but I need to know how to do that first. Any help?

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Preferred Solution: Password reset, unable to access new computer, safe mode not working

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Password reset, unable to access new computer, safe mode not working

Hello Data, and welcome to Seven Forums,

The tutorial below may be able to helo with this. It sounds like you may need to use OPTION FIVE.

User Account - Reset Password in Windows 7

Hope this helps,

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My computer was affected by several viruses and I used Combofix to try correct the problem however because I'm not using a legit copy, I used to gain access back into my desktop through safe mode AntiWPA patching but I'm not able to get into Safe Mode anymore.

I try to log in the three safe modes available but it just loads everything and restarts the computer.

When, I'm at the Windows XP normal startup, I get a popup stating:

"Windows Product Activation"

This copy of Windows must be activated with Microsoft before you can log on.
Do you want to activate Windows now?

Yes No"

I don't have a Windows bootable CD for to get into recovery console and I'm not sure if the recovery console will help me to get into the safe mode so I can change the registry or patch the OS again.

Please help, I've got important data that I don't want to lose.

Answer:Unable to boot in safe mode and unable to access in normal mode [Windows XP]

It looks like MS caught up with you. I doubt if anybody at a pc help forum is going to tell you how to get an illegal version of Windows up and running again. From a legit standpoint, you'll have to purchase Windows and use the serial number that comes with it.

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I have Windows 7 Professional version installed. After it boots up and it goes to Login Screen. I click on user name icon and it tries to look for the password and it comes back to same USDER ID Icon. It goes in a loop.

I tried to book in SAFE mode and same thing happens.
I tried to do SAFE Mode in Command network. It does not go to Command prompt. Goes back to same login screen.
It is running on my Leonovo laptop.


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This morning, after resetting my PC, I encountered the blue ': (' error screen. After trying to restore to a previous instance of the PC (there were two dates to choose from), the restore failed and the two dates are no longer available.

I am unable to reset, restore, start in safe mode, etc.

What should I do?

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A family member has come to me requesting help with a computer problem. Unfortunately, as she lives a few states away, I can't just pop in there to help. As of a few days ago, whenever she tries booting up her Windows Vista PC (an off-the-shelf HP desktop), she is greeted with the following screen:If the image doesn't show, it's a screen that shows an icon of a padlock, the words/logo "Windows Password-Reset", and a box that says:"Choose the userChoose the user whosepassword you want to reset:AdministratorGuestMy Relative's UsernameOkReboot"I was told that her account/username doesn't have a password, and that if she clicks on "Ok" she's prompted for some sort of authorization key. Choosing to reboot takes her back to that screen and she's not able to get to the OS.I tried directing her to get into safe mode via the F8 key, but she claims she can't; this screen pops up immediately as soon as she resets the computer or turns it on.Any ideas of what to do and where to start with this one?Thanks in advance.

Answer:"Windows Password-Reset" screen prevents booting into the OS or safe mode

What happened prior to this?

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I am not able to connect to any webpages in normal mode, even after restarting i still have the same problem [However it works in safe mode with networking]. The network connections show that it is connected and the signal strength is excellent. I then have to keep restarting the laptop like 3 to 4 times and it works. Its kind of frustrating to keep doing this all the time and besides i am scared by restarting the laptop so many time can harm it.

System details:
Laptop - Lenovo Thinkpad E430
Antivirus - AVG 2013

Please help me.

Answer:Unable to access webpages in Normal Mode, however works in Safe Mode

moved to networking forum

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, kaspersky or Mcafee or any free security suites like zonealarm, AVG , Webroot etc

Lenovo will also come with a trial ware program - cant remember which
I would also remove AVG 2013 - using the removal tool - see below

have a read here and post back as much info as possible
Pre-posting Requirements - for both Wired and Wireless Connectivity Issues

Normally are you using wireless - and in safe mode with networking - are you still talking wireless

can you connect to the router with a cable and if so does that work in normal mode ?

Lets see an ipconfig /all in both normal and safemode with networking - make sure you also tell us which is which when you post

AVG Removal Tools
Download tools and utilities | AVG UK
Download tools and utilities | AVG Worldwide

> removal tool, that can be used with AVG 2013 Support tools and utilities 2013 | AVG Worldwide - > on Installation Tab > use the AvgRemover

ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug... Read more

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Hi, I'm posting this here in an attempt to fix a problem with a laptop with no internet access in normal windows mode. I believe I've cleaned all viruses off, but need independent verification. Spybot S+D and MB's AntiMalware both report a clean machine, but again would like verification. Here's the DDS log, and the attach file is attached:DDS (Ver_09-05-14.01) - NTFSx86 Run by Reason at 19:40:05.35 on Mon 06/01/2009Internet Explorer: 7.0.5730.11Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.502.151 [GMT -4:00]AV: Norton 360 *On-access scanning enabled* (Updated) {A5F1BC7C-EA33-4247-961C-0217208396C4}FW: Norton 360 *enabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\System32\WLTRYSVC.EXEC:\WINDOWS\System32\bcmwltry.exeC:\WINDOWS\system32\spoolsv.exeC:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\WINDOWS\eHome\ehRecvr.exeC:\WINDOWS\eHome\ehSched.exeC:\Program Files\Common ... Read more

Answer:Unable to access internet - safe mode access is ok, network is ok

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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my son was on the internet on his IBM Thinkpad when numerous pop ups flashed up on the screen.

since then the program/document files on the c drive were all hidden, and we have been unable to get onto the internet.
i have managed to find the document files, but still no internet, and we are unable to access safe mode, or safe mode with networking.

when you try to go into safemode or safe mode with networking you get message saying a problem has been detected
you then have the option to go to the 3 safe mode types again. however this appears to be a never ending circle of error message, and back to this page!
the computer will start normally

any help will be most appreciated


Answer:no internet access / unable to access safe mode

Welcome aboard Download Security Check from HERE, and save it to your Desktop. * Double-click SecurityCheck.exe * Follow the onscreen instructions inside of the black box. * A Notepad document should open automatically called checkup.txt; please post the contents of that document.=============================================================================Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdatePress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply.====================================================================================Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result.=============================================================================Download Malwarebytes' Anti-Malware (aka MBAM): to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malware... Read more

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I'm having a repeat problem in closing out from Safe Mode in Xp Home Edition. No problem in getting in and using diagnostics in Safe Mode but find that much enlarged size of all data boxes obscure the "Run" box and prevent me from entering the Systems Configuration Utility to exit from Safe Mode !! Click & Drag does not work to uncover the box I need. Have had to resort to System Restore which is the only visible data available on screen but suppose this would negate any diagnostic changes I've made while in Safe Mode ? Guess I'm missing something obvious but help is much appreciated for this relative newbie ?? Thanks.

Answer:Unable To Re-access "run" Box From Safe Mode In Xp

You can't change the resoultion in safe mode because you are not using
your regular video driver, and resolution info is stored in the
registry based upon the video card/driver being used. Safe Mode uses
a 16-it VGA driver.

You can try this and see if it will work on XP.

Hit the Alt key, RELEASE the Alt-Key (Alt-Space together also works), and then press the down
arrow. You are presented with a menu of Close or Move. Simply press
the Enter key. Notice that the mouse pointer jumps to the middle of
the title bar and is now a four headed arrow. At this point you can
move the window around with the cursor keys. Just click the mouse or
hit enter to put the cursor back to normal.

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How can I reach advance mode setting screen where we have all safe mode options right from my desktop screen. For some reasons I have tried all the function buttons on top of my keyboard, ctrl button and delete button, but none of them worked out. So do we have any other way to reach to that option

Answer:unable to access safe mode ?

Start>Run> type msconfig and click ok. There are some safe booting options there.

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Have second old computer that is networked to main computer.

Second computer 334MHz 256RAM

2 physical harddrives: C=XP Pro, 18GB D= Win98se, 3GB

[When I want to use Drive D I go into the BIOS and change the boot order.]

Made the mistake of putting GoBack on Drive D - something has gone wrong and now Drive D won't boot - am getting Load Error! message. When I try to disable GoBack I get a message about the MBR being corrupted. Drive C (XP) is still working normally.

I wanted to get into Safe Mode so I could uninstall GoBack (F8) but it doesn't work. Also tried F5 and Cntrl.

So I thought I would re-format D but get an error message: cannot format a network drive.

So I am well and truly stuck.

Answer:Unable to access safe mode

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Whenever I try to start Windows in safe Mode, it fails to start, and suggests that I run Start Up Repair. I've run Start Up Repair, but that doesn't fix the problem. This only happens when I try to boot up windows in Safe Mode. It starts in normal mode with no problems. I have Vista.Edit: Moved topic from Windows Startup Programs Database to the more appropriate forum. ~ Animal

Answer:Unable to Access Safe Mode

From BleepingComputer Tutorials -?How to boot into Windows Safe Mode - Added instructions for VistaPlease be sure that these are the directons that you are using for Safe Mode -Thank You -

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I am unable to use safemode with my new motherboard.( Asus A8V) When I hit f8 during startup, I get a screen asking me which drive I want to boot from. IE: floppy, DVDrom, or HDD. Cannot get the safemode screen.

Is this something with the A8V and the via raid drivers I am using? I need to get in safemode because my browser was highjacked. Highjackthis will not work so I have to manually delete a file and clean out the registry.


Answer:Unable to access Safe Mode

Select your HDD and start hitting F8 again. You should be able to access Safe Mode.

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Hello everyone,

I've just built my first PC—a task that took me longer than I expected—and I'm having a few problems. Everything has been put together correctly, Windows Vista is installed and running, but after I adjusted the screen resolution, the screen blacked out to an error message: "Analogue out of range." I'm guessing I've adjusted the resolution too high, but I can't figure out a way to readjust it. I've pressed F8 at the login screen, get to the safe boot screen, but can't use the arrow keys on my keyboard to start it. I just end up going into normal mode and a blackened screen—what can I do to fix this?

Here's my Specs:

Motherboard: GIGABYTE GA-EX58-UD4P LGA 1366 Intel X58 ATX Intel Motherboard

Graphics Card: XFX HD489AZDFC Radeon HD 4890 1.0 GB DDR5 PCI-E 2.0 Graphics Card

Power Supply: Antec EarthWatts EA750 750W ATX12V version 2.3 SLI Certified CrossFire Ready 80 PLUS Certified Active PFC

Processor: Intel Core i7 920 Nehalem 2.66GHz LGA 1366 130W Quad-Core Processor Model BX80601920

Memory: Patriot Viper 6GB (3 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model PVT36G1600LLK

Hard Drive: Western Digital Caviar Black WD1001FALS 1TB 7200 RPM SATA 3.0Gb/s 3.5" Internal Hard Drives

CD/DVD Drive: LG DVD Burner Black SATA Model GH22NS50

Display: LG L227WTG-PF Black 22" 2ms Widescreen LCD Monitor.

Answer:Unable to Access Safe Mode

Is it a wired keyboard or wireless? if it is wireless use a wired keyboard, see if this works.

Also, be sure the keyboard and mouse are plugged into usb ports next to the LAN port on the motherboard.

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I'm not sure if this is due to a virus but when I received one of those Windows NT server shutdown notice, although I'm not logged into any servers, and from then on, I haven't been able to log back into my system whenever I'm coming back from a password protected power-save screen; it says I have the wrong password but it's definitely correct!

I'm also bombarded with zongo and istbar.

Log was analyzed using KRC HijackThis Analyzer - Updated on 8/4/05
Get updates at

***Security Programs Detected***


Logfile of HijackThis v1.99.1
Scan saved at 13:35:56, on 14/09/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local.,
O2 - BHO: UberButton Class - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: YahooTaggedBM Class - {65D886A2-7CA7-479B-BB95-14D1EFB7946A} - C:\Program Files\Yahoo!\Common\YIeTagBm.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4... Read more

Answer:Unable to login after power safe mode with password enabled.

You do not appear to have an anti-virus application installed on this machine. Let's start off by getting you a free but yet effective antivirus program. Please choose one from any of these 3 programs which are free for home use: AVG Anti-Virus
Avast Home Edition
BitDefender Free Edition v7

After you have installed the antivirus program, have it updated to the latest virus definitions.

Reboot into Safe Mode & perform a full system scan.

Save the logs from that scan & post it here in your next reply along with a new HJT log.

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Since a recent Trojan/rootkit attack, I have been unable to access Safe Mode properly by pressing F5 in the conventional manner. Once Windows has launched fully and the Start button is visible I can then access Safe Mode via Run\msconfig. If I use the conventional F5 method, the initial Safe Mode options appear but I am unable to move the cursor up to my preferred choice e.g. Safe Mode with networking. I have, as far as I judge, successfully removed the offending Trojan/rootkit using AdwCleaner. To be on the safe side, I also temporarily disable System Restore and then reenabled it.
I have also run:
Subinacl.msi – from the MS website
By way of background, (this is not an exact account, but gives you a rough idea of the sequence of events as far as I can recall) I initially realised that my PC had suffered some type of attack when the mouse became unusable, shooting to the top left of the monitor. After restarting in Safe Mode I was able to run System Restore, which appeared to have fixed the problem. However, a day or so later the computer suddenly displayed a black screen and appeared to have suffered a hardware failure. I restarted it in successfully in Safe Mode, shut down and restarted normally, but the problem was repeated. I then attempted to restart in Safe Mode but was confronted with a screen requesting that I press F2 to enter setup – which probably unwisely I did. The machine then briefly entered the BIOS, but was uncontrollable and then resta... Read more

Answer:Unable to access Safe Mode properly from F5 in XP

The right key for Windows is F8 and not F5.

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Hi,I'm unable to go to certain websites such as,, etc. unless I start my computer in Safe Mode. I have run Ad-Aware as well as McAfee Stinger. This problem has been going on for several months. My operating system is Windows XP and I have both Internet Explorer and Firefox. The problem occurs with both. Here is the HJT log: Logfile of HijackThis v1.99.1Scan saved at 9:12:45 PM, on 11/29/2005Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Yahoo!\Messenger\YPager.exeC:\PROGRA~1\MOZILL~1\FIREFOX.EXEC:\Program Files\Common Files\Real\Update_OB\RealOneMessageCenter.exeC:\Program Files\Internet Explorer\iexplore.exeC:\WINDOWS\system32\NOTEPAD.EXEC:\Program Files\WinRAR\WinRAR.exeC:\DOCUME~1\IBMUSE~1\LOCALS~1\Temp\Rar$EX00.512\HijackThis.exeC:\DOCUME~1\IBMUSE~1\LOCALS~1\Temp\Rar$EX00.596\HijackThis.exeC:\WINDOWS\system32\NOTEPAD.EXEC:\DOCUMENTS AND SETTINGS\IBM USER\DESKTOP... Read more

Answer:Unable To Access Certain Websites Unless In Safe Mode

Hi themetamorphasis and Welcome to the Bleeping Computer!First Question,do you have any active Antivirus Software running on this PC?Have you used the AOL Security Center before and of so,what exactly did you use?I dont see much from the HijackThis log so lets look a bit deeper!Download WinPFind: Click the Zip Folder and Select "Extract All"Don't use it yetReboot into SAFE MODE(Tap F8 when restarting)Here is a link on how to boot into Safe Mode: the WinPFind folder-> Doubleclick WinPFind.exe and Click "Start Scan"It will scan the entire System, so please be patientOne you see "Scan Complete"-> a log (WinPFind.txt) will be automatically generated in the WinPFind folderRun MSCONFIG and enable everything in the startup area. To get to MSCONFIG, click on Start -> Run -> type in MSCONFIG -> click OK!Under the "General" TabMake Sure "Normal Startup-load all device drivers and services" has a green tick by itClick Apply->Close->Follow the Prompts to RestartRestart Normal and Download and Save Blacklight to your desktop:Double-click blbeta.exe then accept the agreement, leave [X]scan through Windows Explorer checked, click > scan then > nextYou'll see a list of all items found. There will also be a log on your desktop with the name fsbl.xxxxxxx.log (the xxxxxxx stand for numbers... Read more

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I have been absolutely unable to get online for the last few days. I have a VIA compatible fast ethernet adapter hooked up to the internet through LAN. The LAN says it is connected at 100.0 MBPS but all attempts to get online or access any of my web based programs (MSN messenger, SKYPE) are met with failure. I have run a full virus scan using Panda but Panda has been having problems itself. It has automatically disabled all protections, as well as my firewall and automatic update. Today, the problem further developed. Now, my computer refuses to play music. I can only assume it is a virus.Anyway, here's my hijackthis log. I hope someone can help me. Logfile of HijackThis v1.99.1Scan saved at 12:51:23 AM, on 1/15/2007Platform: Windows XP SP1 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Running processes:D:\WINDOWS\System32\smss.exeD:\WINDOWS\SYSTEM32\winlogon.exeD:\WINDOWS\system32\services.exeD:\WINDOWS\system32\lsass.exeD:\WINDOWS\system32\svchost.exeD:\WINDOWS\system32\svchost.exeD:\WINDOWS\Explorer.EXED:\Program Files\Internet Explorer\IEXPLORE.EXED:\Program Files\Panda Software\Panda Internet Security 2007\IFACE.EXED:\Program Files\Panda Software\Panda Internet Security 2007\apvxdwin.exeD:\Program Files\Panda Software\Panda Internet Security 2007\SRVLOAD.EXEd:\program files... Read more

Answer:Unable To Access Internet Except In Safe Mode

Hello jpmurphy and welcome to the BC HijackThis forum. I see no signs of viruses or malware in the log. It is clean.If the computer is hooked to a router on a LAN then if connected it should always say 100MB. That is the computer to router connection. The problem connecting to the internet would lie in the router to modem or modem to internet connection. You can check which one by removing the router and connecting the computer directly to the modem. If that connects, then the issue is between the router and the modem. If it still doesn't connect then the problem is that the modem isn't connecting to the ISP.Since the computer can connect when in Safe Mode then the problem probably lies in the Panda software. Since that is not loaded in Safe Mode it does not come into play. And if the protection is disabled in a normal boot it might be corrupted and the firewall portion might not be allowing any outgoing internet connections.Just to be sure let's try a different scan and see if that shows anything. If not, then an uninstall/reinstall of Panda would be in order.Download WinPFind3U.exe to your Desktop and double-click on it to extract the files. It will create a folder named WinPFind3u on your desktop.Open the WinPFind3u folder and double-click on WinPFind3U.exe to start the program.Now click the Run Scan button on the toolbar.When the scan is complete Notepad will open with the report file loaded in it.Click the Format menu and make sure that Wordwrap is not checked. If it is... Read more

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Turned on my computer and found that I had the FBI MoneyPak virus and was unable to gain access via any of the safe mode options. I have already downloaded and ran frst64.exe but I only have a mobile device right now for access. I have the frst.txt that you will need but how can I get that to you?

Answer:FBI Virus and unable to access safe mode.

If you still can log into the safe mode options list screen, you can choose to Last Known Good Configuration (your most recent settings that worked) to get back your Windows.
Hope it works for you, good luck!

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i had a problem with some spy ware which needed to be removed in Safe Mode.
Gone into Safe Mode by going into run & entering MSCONFIG.
I am now getting the ctrl - alt - del box & its asking for my user name & password
When I enter my password it says not the system could not log you on make sure your user name & domain are correct

I'm using XP sp2

Answer:Safe mode - password not working

Welcome to TSG....

Post removed by ozrom1e to avoid confusion.

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Some people were fired from my friends office and they gave away the old laptops only when I try to log on it asks for a password. Just to load windows!!! My friend says this is only for the network (her office) and if I remove it I can use the computer. I don't understand how to do this!!! It's a gray pop up box that says username password and log on to. Log on to is a drop down menu displaying her jobs network. I'm trying to use it for home use not Internet so how do I disable or get around this? Even in safemode the box pops up asking for username and pw but my friends boss doesn't know which person previously accessed this computer. Help!!!!

Answer:Windows xp pro with sp2 - no domain password can't access anything even safe mode!!!!

How do u just get it to login but not join the networks

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So I'm posting this for a friend of me, her laptop became really slow (10-15 min in loading screen, extremely slow reaction time when finally signed into Windows 8 etc.) But most of the time she couldn't even access Windows and an error came up: 'Critical process died'.
Or some weird errors when she finally managed to access Windows like:
'Framework\mscoreei.dll couldn't be loaded' or 'An write and read on the memory failed'

Basically I told her to try to Start in Safe mode and do a 'chkdsk' and/or ' SFC /scannow' as I thought her hard drive is badly corrupted or the laptop has been infected by a weird virus.
Unfortunately, the system is so slow and full of errors, she couldn't manage to start in safe mode because she can't get to the Settings, CMD or Run.

The next thing I did was trying to boot via a Recovery Drive (On a 8GB USB). But just as I thought, the boot order is on default 'Hard drive first'. You can change that easily by accessing the BIOS but ya... I can't help her to access the BIOS because she can't get into Settings->Troubleshoot->UEFI

Does anyone knows how to get into the BIOS or Safe mode without accessing Windows 8 itself to fix this huge Corruption/error/virus?
She has an ASUS notebook. Maybe some of you guys know a trick to press F2 or something when It's loading


Answer:Unable to access Windows 8 & Can't start in Safe Mode

If you can at least get to the Windows 8 logon screen, then you can start Safe Mode, see the instructions at this link: link

Originally Posted by RyanH

The next thing I did was trying to boot via a Recovery Drive (On a 8GB USB). But just as I thought, the boot order is on default 'Hard drive first'. You can change that easily by accessing the BIOS but ya... I can't help her to access the BIOS because she can't get into Settings->Troubleshoot->UEFI

- You do not need to change the boot order of drives in your computer's UEFI firmware (BIOS).
- Connect your Windows 8 USB flash drive or insert your Windows 8 DVD.
- Restart the computer.
- Press the correct key to enter the boot menu (see this link for help). Or, if you have a Lenovo computer, you can also press the NOVO button when the computer is turned off and then select "Boot Menu".
- Select your USB/DVD from the boot menu.

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This is a Dell Laptop I purchased in 2012. Unable to access internet accept in safe mode, can't restore to factory setting using Dell datasafe, runs very slow, can't open/run Macafee or Microsoft Defender. At a loss as to what to do.

Any help would be great. 10 years ago I thought I was computer savy but now ask my 13yr-old for help.

Answer:unable to access internet (unless in safe mode), can't restore system, ect..


They call me TwinHeadedEagle around here, and I'll be working with you.

Before we start please read and note the following:

At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.

All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
I visit forum several times at day, making sure to respond to everyon... Read more

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I have been searching everywhere for a solution to this. 9 times out of 10, none of my web browsers will be able to load anything on my laptop. skype works fine, steam works fine, i can still play MMOs, and update my antivirus and malware programs, but none of my browsers will do anything, and every other device in the house can browse web pages fine.

I have tried flushing the DNS, ive tried resetlog.txt, deleting and remaking all my internet connections, running full virus and malware scans, doing system restores to back before the problem started. But still the only two things that have worked so far are running in safe mode with networking, or just turning it off and on again god knows how many times until i get lucky.

Answer:Connected to internet but unable to access web pages without Safe Mode

Try these steps:
Troubleshoot Application Conflicts by Performing a Clean Startup

When Firefox fails, try IE.

As a test, uninstall Comodo and use MSE.
Microsoft Security Essentials - Microsoft Windows
You can put Comodo back after testing.

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Despite pressing F8 continually I cannot access safe mode. Is there another key I should press, as all I can find on the web is press F8. I am running win8.1 on the Acer Aspire E1-571.....AB68

Answer:ACER ASPIRE Laptop E1-571 unable to access safe mode

Unless you've set up the F8 key for booting to safe mode, click here then it's virtually impossible to get it right.
This link shows how to get to the advanced startup options which lets you navigate to safe mode.

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my PC was running incredibly slowly, i discovered in task manager that my disk was running at 100%, being unable to do almost anything normally i decided a system restore would be my best bet. in safe mode it generally runs fine, however i can not search anything in the bottom left search bar, and when i click on settings and then update & security, the tab just freezes, and this doesnt happen if i click on system for example. any ideas on an alternative way to perform a system restore? or another way to solve my disk problem? thanks

Answer:unable to access system restore in safe mode win10

Run cmd as administrator and type in rstrui.exe and press enter on the keypad.
or copy and paste it in.

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Relevance 76.26%

Hello World,

I've run into a bit of a conundrum that I was hoping this group might be able to help me out with. Here's a "brief" synapse of what's going on.

I was having video issues, unable to run Sims 3 on my Windows 10 laptop (upgraded from Win 7) following a game update (thanks EA, you're breaking my daughter's heart). I tried a few things, and finally got it working after I downloaded AMD's new Crimson platform and drivers for my graphics card. Unfortunately, suddenly Andy (Android Emulator) stopped working, which is where my son plays Boom Beach with me. So I went back and forth, trying to restore the original drivers, which was a little extra tricky since my laptop has switchable graphics between the AMD Radeon 6300M and the not-so-stellar Intel chip-set. I finally seemed to have everything (mostly) working, and reset my computer to clear up any little issues.

My computer booted up through the splash screen, but instead of the login screen, all I get now is a black screen that occasionally flickers blue. The mouse cursor is generally visible and movable, but I have no other indication that anything is progressing.

I tried to boot into safe mode (which in itself seems to be stupidly-hard), but it asks me for my password to log in to my account. I have been using my Windows 10 Pin to log in since I installed it, and my fingerprint scanner to log in prior to that for about two years. So I have no idea what my password is, and my usual go-tos didn't work. I c... Read more

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Okay - so I decided to get into safe mode using the msconfig option.
Stupidly enough, now I can't get past the login screen, even after attempting to use the Administrator login information. Using the F8 option to boot normally or using the last boot that worked doesn't work. Still in safe mode. I need to somehow change the boot.ini back out of safe mode. I've read that my my only option is to pretty much get an XP CD and try the repair mode. I am not able to get an XP Prof. CD, but then I also read that this may or may not work anyway. Does anyone have any other suggestions? Anyone hear of using a program called NTFS4DOS?
PS - I was simply trying to remove a specific file from my registry before I selected to boot in safe mode. I backed up my registry just in case. The file I was attemping to remove was one from I don't think that me removing this caused my problem.

If anyone could provide some info, that'd be great. I'm trying to avoid sending the computer to our tech people at work to avoid a charge.

Answer:Stuck in Safe Mode - Password Login not Working

When you say password login is not working do you mean your password is not working? What happens when you enter your login info? Does it take the psswd and say logging in, then logging out, and kick you back to the same screen asking for your login info in a loop? Does it blue screen or freeze?

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I downloaded avg anti virus & a day later I tried logging into my side. I got all these error messages, after clicking ok to all of them the screen went blank n you cant get anywhere unless you shut it down by the button. what can I do to get it back to normal???

Answer:How do you reset the entire computer back to a previous state through safe mode?

How to Start the System Restore Tool from a Command Prompt


Reference Here:

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Relevance 74.62%

HELP! When the computer is powered on, the screen comes up where you select Safe Mode, Start Windows Normally, etc., but I cannot use the arrow keys to choose Safe Mode. So it tries to start the computer normally which results in a blue screen comes up saying something about new hardware is not compatible. I had been working on installing a camera and although it wasn't technically new hardware, I think the issue may be resolved if I could go into safe mode and uninstall the camera. The keyboard is a USB keyboard and is not responding at all. It will not even show Caps or Num Lock. Any help is much appreciated!!message edited by trying2learn

Answer:How can I access safe mode when keyboard is not working?

Any chance the keyboard itself is faulty? If it's a wireless keyboard that might be the problem. Maybe you have a PS2 keyboard kicking around.Always pop back and let us know the outcome - thanksmessage edited by Derek

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Relevance 74.62%

I know there are probably 1000 other threads with the same problem, but after reading through one from 2010, theres probably also 1000 different things that can go wrong with all the new programs etc.

ANYway, I am using a Netgear DGN2000 modem router. Other computers are connected wirelessly to the router with no problems. Works in Safe Mode.
I have uninstalled the programs I have installed in the last couple of days, no success. I have also download Malwarebytes and run a full scan... it found 3 problems, all removed and restarted with no success. I have looked through the routers settings, to see if something had changed recently, everything is normal. I am COMPLETELY stumped!

Any help would be greatly appreciated.

Answer:No Internet access; working in safe mode

I am now going to try and restore to last known good configuration. will post back in a few.

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A few days ago, my laptop started acting strangely, like when I opened skype, the program initially would not allow calls and would freeze then eventually would freeze with any use whatsoever, followed by any others that were open, until the only option was to shut down the computer. I have suspected that skype is the culprit, but even when not using it, the same process would occur, except starting with a different program. Even before the computer froze up, I was unable to use Task Manager or System Restore. For task manager, an error box came up that said something like "security tools unable to initialize," but I can't recall the exact words and couldn't do a screengrab.

So I booted up again in Safe Mode with Networking and everything worked fine, though it isn't terribly convenient to have to use it. I ran GMER and MBAM, and the scans came back clean. ComboFix was able to eliminate some problem files when I used it, though, but when I try to boot up into Normal Mode the problem still persists, though at this point I'm reasonably sure that it isn't a virus. I've also gone through Event Logs, and I've seen some reports of memory slowing down, as well as my System Information for Windows saying that BIOS is reporting the wrong values for the memory. Also ran a scan of the system, which reported that there were corrupted files that it could not fix. I have the CBS log, but I don't have the knowledge or experience that I can make heads or tails of it, though I a... Read more

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Hi everyone,
I have the following problem : Internet connection is working (I can surf the web without problems) but I can't connect to the local management IP of my modem/router because the login page fails to load.
This is the same for all the net interfaces that I installed on my computer (onboard, usb-to-eth, wireless). I tried them one by one.
My OS is Windows 7 Ultimate (licensed and up to date) and the modem is HG8247H (installed by the provider).
I was able to the connect to this modem in the past. 
Let me state what I tried till now :
~ I deactivated my antivirus (BitDefender) firewall
~ I used 5 browsers : IE, Chrome, Firefox, Opera, Safari
~ I used a laptop and it connects to the modem without any problems (same thing for a smartphone).
~ I reseted the modem to the default settings
~ I rebooted the system in Safe Mode with Networking and I unistalled / installed the drivers for the network interfaces. The result was that I could log on my modem but only in Safe Mode.
   After the reboot to Normal Mode the access failed once again.
Please help.
Thank you and have a nice day !

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Relevance 73.8%

my computer is slow and wont go into safe mode i have a windows xp. when i try to run msconfig and get into safe mode ill get the following error. 'An access error was returned while attempting to change services. you may need to log onto the adminsrtators account to make specific changes. i am on the admin account. when i restart my computer ill hit f10 to bring up the menu ill try to get into safe mode from there but a bsod comes up. I also can hear clicking noises as if something is loading in the background or a double click. random ads will pop up once in awhile.

Answer:Slow Computer Unable to get into safe mode

Run this file and then see if you can get into Safe Mode:

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Relevance 73.8%

I used Malwarebytes to remove a bunch of spyware and other things from a friend's laptop (Windows 7) and now it won't boot up in anything other than plaing safe mode. When you try and start it normally it just freezes on a black screen. Any and all help is appreciated.

Answer:Unable to start computer in other than safe mode.

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully.First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.Perform everything in the correct order. Sometimes one step requires the previous one.If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.Important: To help me reviewing your logs, please post them in code boxes. You can create them by clicking on the <>-symbol on top of the reply window.    HijackThis is not the preferred initial scanning tool in this forum. With today's malware, a more comprehensive set of logs i... Read more

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I booted up my laptop in safe mode but i cannot remember my password so I cannot log in or take it out of safe mode, Help please

Answer:Booted up my computer in safe mode, cant remember password

You may have to reinstall your computer OS (or use the factory recovery) without the administrator password

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I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:

Answer:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing


Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet


Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..

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My desktop after a while will not open any programs or files. I would say after 30 min to an hour. I have to reset the computer manually and the whole issue happens again. This doesn't appear to happen in safe mode though. I've used multiple virus programs to remove them but the issue still remains. I run windows 7 32 bit. Any help would be appreciated. Thank you very much for taking the time to read this.

Answer:computer unable to open files after a while, ok in safe mode

Hello prerunner97,

You could try a Clean Startup and see if you can determine a startup program you have that is causing the issue.
Troubleshoot Application Conflicts by Performing a Clean Startup

You stated "I've used multiple virus programs to remove them but the issue still remains."
Does that mean you found malware, and removed what was found?
If so, maybe there are still some malware problems?
I'm no Malware expert, but there is a SF System Security forum where you could add a thread explaining your issue, and experts there might be able to help you.

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I dont know how it happend, ok well acually i have a fairly good idea how, about a week ago i got a virus and it stopped my computer from stating up normally, it kept reseting on the windows XP loading screen, so i went into safe mode ran my virus busters one after the other, they picked up a few things but didnt fix my restarting problem. It was then that i remembered that when somthing like this happends it usally means that kernel32.dll is gone or corupted so i did what fixed a problem like this last time, i got my windows XP disc and followed the instructions i had in one of my books to fix this problem. The instructions were as follows
Start the Recovery Console. If you do not have the Recovery Console installed, start it from the Windows XP CD. To do this, follow these steps:
a. Insert the Windows XP CD, and then restart the computer. If you are prompted, select any options that are required to start from the CD.
b. When the text-based part of the Setup program starts, follow the instructions that appear on your screen. To select the repair or recover option, press R.
c. If you have a dual-boot or multiple-boot computer, select the installation that you must access from the recovery console.
d. When you are prompted, type the Administrator password.

At the command prompt, type cd system32, and then press ENTER.
Type ren kernel32.dll kernel32.old, and then press ENTER.
Type map, and then press ENTER.
Note the drive letter that is assigned to the CD-ROM driv... Read more

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Hi all,

I have checked other threads for a solution to this problem, but I cannot seem to find one.

Ive got a Dell inspiron 1420 and it currently will not start up. After initializing, it gives me the screen that states that it detected an unusual shut down (which it did initiAlly, the screen froze so I powered it off manually). But now it won't get past this recovery screen. It freezes so that I cannot move to the option to start in safe mode nor will it do anything when I press f8 during start up. It freezes on this screen as well.

I have no idea if I am infected let alone how to check if I can't even get on my computer. I may have some sort of operating info on another forum that I could find.

Any suggestions?? I'm a student and need this computer!!


Answer:Computer freezes at start up; unable to get to safe mode

A re-format as suggested will wipe all your docs, photos etc & it therefore very drastic and is only a last resort so don't try it yet please!

I'm not sure of the solution but, in addition to the alternate boots you've already tried is there a "use last good configuration"? Or some kind of "repair" option? If so, try those in that order.


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My computer seems to run slow. Just running my internet browser makes the fan run full tilt boogie. It seems to lock up if you try to use more than two programs at a time. Sometimes clicking on an icon does nothing, then computer will not allow you to restart or run task manager leaving me no other option but to hold down power button to shut PC off.

I was trying to follow the bleeping computer instructions for a slow computer, but I cannot even get the computer to run in safe mode. I have already ran chkdisk and chkdisk f. Malwarebytes finds nothing. Dr Web finds nothing. Webroot spysweeper finds nothing. Trend Micro antivirus only ever finds a cookie or two.

Please help? I am thinking about using my current PC for target practice at the gun range, and buying some good books to read.



Forgot to add, running windows xp

Answer:Computer slow, locks up alot, unable to run safe mode

Hello and welcome.We need a deeper look. Please go here....Preparation Guide ,do steps 6 - 9.Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.If Gmer won't run,skip it and move on.Let me know if that went well.

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Relevance 72.16%

I've been having issues with my computer for awhile now, and when I finally tried to do something about it, my computer will not run some anti-spyware programs, will not allow me boot in safe mode (if I try, I click boot in safe mode, and the computer just reboots and brings me back to the same screen to ask how I want to boot over and over again), and every link I click redirects me to a completely different web site (Only typing in the actual web address will get me to where I need to go.. sometimes). Also, a box comdes up every 2-3 minutes saying that an error has occurred and internet explorer will have to shut down without me ever attempting to open a web browser.
DDS (Ver_09-12-01.01) - NTFSx86
Run by Administrator at 15:17:38.92 on Fri 12/04/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.2046.1564 [GMT -6:00]

AV: System Defender *On-access scanning enabled* (Updated) {F8168FE3-A71A-44DC-8AAE-F8CBE60C87CC}
FW: System Defender *enabled* {BA3614BB-2B1A-49FB-B050-4A54162CB0AB}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system... Read more

Answer:Computer unable to boot in safe mode/Internet issues

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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My computer seems to run slow. Just running my internet browser makes the fan run full tilt boogie. It seems to lock up if you try to use more than two programs at a time. Sometimes clicking on an icon does nothing, then computer will not allow you to restart or run task manager leaving me no other option but to hold down power button to shut PC off.I was trying to follow the bleeping computer instructions for a slow computer, but I cannot even get the computer to run in safe mode. I have already ran chkdisk and chkdisk f. Malwarebytes finds nothing. Dr Web finds nothing. Webroot spysweeper finds nothing. Trend Micro antivirus only ever finds a cookie or two.Please help? I am thinking about using my current PC for target practice at the gun range, and buying some good books to read.Thanks!spasticgamerForgot to add, running windows xp I have run steps 6 -9 of prep guide as instructed by boopme. gmer would run, but appears to freeze part way through, with the pc fan running full tilt boogie again. Had to shut down pc twice by holding down power button before giving up and posting this new topic. DDS and ATTACH have been uploaded.Thanks so much for the help. I know just enough about computers to be dangerous.spasticgamer

Answer:Computer slow, locks up alot, unable to run safe mode

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. HijackThis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that it happens. Somethings to remember while we are working together.1.Please do not run any other tool untill instructed to do so!2.Please reply to this thread, do not start another!3.Please tell me about any problems that have occurred during the fix.4.Please tell me of any other symptoms you may be having as these can help also.5.Please try as much as possible not to run anything while executing a fix.If you follow these instructions, everything should go smoothly.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Scan With RKUnHookerPlease Download Rootkit Unhooker Save it to your desktop.Now double-click on RKUnhookerLE.exe to run it.Click the Report tab, then click Scan.Check (Tick) Drivers, Stealth, Files, Code Hooks. Uncheck the rest. then Click OK.Wait till the scanner has finished and then click File, Save Report.Save the report somewhere where you can find it. Click Close.Copy the entire contents of the report and paste it in a reply here.Gringo

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Okay, I'm really a newbie when it comes to here are all my texts

DDS (Version 1.1.0) - NTFSx86 NETWORK
Run by admin at 20:52:22.03 on 12/23/2008 Tue
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_07
Microsoft Windows XP Professional 5.1.2600.2.949.82.1033.18.511.227 [GMT -8:00]

AV: Symantec AntiVirus Corporate Edition *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\admin\Desktop\

============== Pseudo HJT Report ===============

uStart Page = hxxp://
uSearch Page = hxxp://
uSearch Bar = hxxp://
uSearchMigratedDefaultURL = hxxp://{searchTerms}&sourceid=ie7&
mDefault_Search_URL = hxxp://
mSearch Page = hxxp://
mStart Page = hxx... Read more

Answer:Can't access computer unless on Safe Mode..spyware?

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.


Please visit this webpage for download links, and instructions for running ComboFix:

* Ensure you have disabled all antivirus and antimalware programs so they do not interfere with the running of ComboFix.

Please post the C:\ComboFix.txt in your next reply for further review.


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Hi. I'm hoping someone can help me. I have an issue with some maleware and I can't get rid of it. I have used malewarebytes with no success. I can only access my computer in safemode, the rest of the time it freezes on the main page. I have downloaded a DDS. and I will post it below. Any help would be much appreciated.


DDS (Ver_2011-07-14.01) - NTFS_AMD64 NETWORK
Internet Explorer: 8.0.7600.16385
Run by Steve at 17:34:45 on 2011-07-19
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.3003.2246 [GMT -6:00]
AV: Norton Internet Security *Disabled/Updated* {88C95A36-8C3B-2F2C-1B8B-30FCCFDC4855}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Updated* {33A8BBD2-AA01-20A2-213B-0B8EB45B02E8}
FW: Norton Internet Security *Disabled* {B0F2DB13-C654-2E74-30D4-99C9310F0F2E}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Windows\system32\c... Read more

Answer:Can only Access computer through Safe Mode (Windows 7)

Hi Steve,

Firstly, welcome to the TSG - Virus & Other Malware Removal Forum.
My name is Scolabar, and I'll be helping you with your malware problems.
Logs can take a while to research, so please be patient.

I am currently working under the guidance of teachers, everything I post to you, will need to be reviewed by them.
This additional review process can add some extra time to my responses, but hopefully not too much.

Please note the following important guidelines before proceeding:
The instructions that will be provided are for YOUR computer and system only!
Using these instructions on a different computer can cause damage to that computer and possibly render it inoperable!
If you have any questions or do not understand something, please do not hesitate to ask, don't guess or assume.
Only post your problem at One help site. Applying fixes from multiple help sites can cause problems.
Only reply to this thread, do not start another. Please, continue responding, until I give you the All Clean.
Absence of symptoms does not necessarily mean that everything is clear.
DO NOT run any other fix or removal tools unless instructed to do so!
DO NOT install any other software (or hardware) during the cleaning process. This adds more items to be researched.
Print each set of instructions, if possible. Your Internet connection will not be available during some fix processes.
Your security programs may give warnings for some of the tools I will ask you to use. Be assu... Read more

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I see that there was a posting with this problem that was solved and I am very impressed! I was thinking of following those directions but I have no clue and I am afraid I will mess up the computer for good. I am not computer literate but I did download Malwarebytes three free programs and scanned and they found some pups, which are now gone. I also made an Avira rescue disk, which I ran and it came up with nothing. I have another laptop and that has no problem connecting to the Internet. Norton is on the computer through Comcast, but it cannot get updates. Can someone walk me through this issue?


Answer:Computer will access the Internet only in SAFE mode

I tried downloading COMODO and I got an error message and have tried downloading other virus protection and get the same thing. Others say they cannot download in safe mode. Norton will not scan because I cannot read the agreement and approve it.

This is what I get:
Cannot install COMODO Internet Security error 1601. The windows installer is not correcltly installed. Contact your support personell for assistance.

I did try to contact Microsoft but I am sure it wasn't them. I made a phone call and they wanted my credit card number and I am sure it was a scam so I didn't let them do anything.

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Howdy all:

So I've encountered this strange problem. I was connecting an external USB drive to my computer, it's a drive I've used hundreds of times before. When I connected it to the computer, the system crashed. When I went to restart the computer the system would show my emachines splash page, then shut down, restart, show the splash page the shut down...again and again.

I've tried restarting in Safe Mode. I get to the screen giving me my startup choices, select one, then get the same rebooting cycle over and over.

The computer is an emaichines with and AMD Athlon XP 3000+ processor. The OS is Windows XP.

ANY advice at all would be MUCH appreciated.



Answer:computer keeps rebooting - can't access safe mode

yikes. When you say you have used that external hard drive hundreds of times do you mean on that machine or another machine? Usually the rebooting cycle is cause by virus activity, but if it happened right when you plugged in the device..hmmm..that external was clean of viri? Easy way to fix this problem though is to simply run a "repair" on your OS by booting from the Windows XP CD.

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Yesterday, as I was surfing the net using google chrome, Some funny things started happening with the screen - text was moving around, and the right part of the start menu was moving a lot. It also happend inside a microsoft word document - when I marked a text using the mouse - the text started moving around...

I tried shutting the computer using the start menu, but when I tried clicking "restart" or "turn off", it automatically clicked the "standby" button.

I just restarted the computer manually and tried to go to safe mode, but when I got to the part where you choose which kind of safe mode you want - the keyboard wouldn't respond.

the second time wondows started it still did those funny stuff with the screen, but now it doesn't do that anymore.

so the symptoms now are:
browser gets stuck, and then when I try to close it and open a new window - computer restarts.
I still can't go to safe mode because the keyboard doesn't work as soon as I get to the part where I have to choose which mode I want.

I scanned the computer using norton eset antivirus, and also panda scanner, but both found nothing.

I am attaching the scan logs as required...
Thanks in advance for any kind of help,


DDS (Ver_10-03-17.01) - NTFSx86
Run by User at 11:29:58.34 on Sat 03/27/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1255.972.1033.18.2012.1480 [GMT 3:00]

AV: ESET NOD32 Ant... Read more

Answer:virus gets browser stuck, shuts computer down, unable to go to safe mode


NOD32 v3.x FiX 1.1 by TemDono (Free Updates - Expire in 2050)

This is the main reason your computer is infected. Visiting cracksites/warezsites - and other questionable/illegal sites is always a risk.

Even a single click on the site can drop multiple forms of very serious malware, many of which disable your onboard protection, and System Restore.

If you install the cracked software, you are running executable files from these dubious, unknown sources. You are in effect giving these sources access to information on your hard disk, and potential control over the operation of your computer.

Additionally, cracked programs are illegal. Before posting for help, uninstall any such applications.

Referring to the Forum Rules which you should have read at the time of Registering at this forum, TSF does not support illegal activity. As such, be advised that any request for assistance in removing malware may go unanswered, or may be discontinued, if the cracked (illegal) software is still present on the machine.

In 2006, a study revealed that 59% of keygens and crack tools downloaded from peer-to-peer networks contained malicious or "unwanted" software.


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OK, so when I try to boot up Windows XP, when its at the windows loading screen with the Windows logo, the bar under it the blue thing will move for about 6 or 7 times and then just freeze and stop. Then I restart the computer and choose to boot in safe made which is the only mode that works.

This is the second time this has happened,
the first time it happened through safe mode I got the Windows Xp.iso
image from, and then used a product key locator to find it on my pc because I do not have the windows xp boot discs but my original copy of XP is legit, I just lost the disks.

It is about 2 weeks or so later and the same problem, just this time when i try to use my product key every time it says that it is invalid.

I have tried system restore but it doesnt help.
I also tried the Windows Product Key Updater Tool, but it doesnt work in safe mode.

I wouldnt mind having to restore the computer to factory conditions, but the only thing is that i dont want to lose my WoW data.

Is there a way to completly remove everything from my computer except WoW and all the stuff the computer needs to run itself?
or to help me with this product key stuff?
or just any other way that you feel would help?

Whatever the problem may be I really need if a solution because safe mode sucks.

Please if anyone can help it would be greatly appreciated.

Answer:Computer only working in safe mode

I've never heard of a "Windows Xp.iso image from" Send me a Private Message with a link showing that it's legitimate and I will reopen this thread.

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I've been working to clean up spyware for past week using SpySweep to remove ATLBU32, CWS and others which kept re-installing after efforts to remove it. I'm new to this, came across Major Geeks site today (great resource!) and started stepping through Major Attitudes' READ ME FIRST thread 35407 on Basic spyware removal.

Working with Windows ME, I've disabled system restore; enabled view of hidden files; downloaded additional recommended spyware tools; re-booted in safe mode and my system stops (I can move the cursor-arrow, but cannot access any programs). I've re-booted and tried in normal mode, same result... except when I try a soft boot (Ctl-Alt-Del) I see the only program running in the background is the ALTBU32.exe. I'm effectively locked out!

Any Suggestions, please.

Answer:ATLBU32 has taken over, locked out of computer, can't access Safe Mode

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

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I'm having a strange issue. When I boot into safe mode, both through normal means (f8) and through forced shutdowns (holding power button), I'm unable to get it. I get to the login page, but the computer then just shuts down. Sometimes I'm able to enter password, sometimes no. The screen just goes black and then I see it booting up again.

I've tried windows startup repair, I've tried sfc /scannow and I've tried chkdsk, all say there are no issues with the drives. Any ideas?

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I am unable to access the internet unless I am in Safe Mode, the computer is verrrrrrrry slow, and the windows installer will not install anything, even not in safe mode. Any help would be very appreciated.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:07:57 PM, on 8/25/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support

Running processes:
C:\Program Files\Covey Inc\EliteSwitch\EliteSwitch.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,SearchAssistant =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =*
R1 - HKCU\Software\Microsof... Read more

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I am having serious computer issues! My desktop has been freezing a lot as of late. As in mouse freezes screen freezes, no task manager, manual restart. Well just as I was about to back it all up tonight. I am using windows media player and firefox and all of the sudden the computer starts to restart itself. Once it reboots it goes to the vaio screen where it freezes. I am actually used to this because it happens whenever I try and restart with my external hd attached. so I hard restart again, disconnect the external, and then it passes the vaio screen goes to the pentuim 4 screen, goes to a black screen with a little cursor that skips down a few bars, i hear the drive whirr up when it should load up to the windows xp loading screen, but then it stops and the screen goes blank. If i try and go into safe mode by pressing f8, it says please select boot device and gives me a choice of :




none of which do anything. I can't seem to get the normal boot where it asks me for safe mode. Please, help would be GREATLY appreciated.

Answer:Computer won't boot! Safe mode not working!

Hi Hacked2Pieces and welcome to TSF !

Insert a retail XP CD (you can borrow one for this purpose) and enter the BIOS to change the boot order to CD-rom first. The computer will boot on the XP CD. Press 'R' at the first screen to access the recovery console. If needed select your installation of windows and enter the password (press enter if no password). From the c:\windows\ prompt type chkdsk c: /R

What's the exact model of your Sony Vaio ?

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Hi there, ive recently bought my new PC and everything was going fine until tonight, i was playing a game and the BOOM computer turned itself off like that.

When i tried to turn it back on again all the noises of it booting up would happen, the fans would whirl, the lights came on etc etc ad then it would die again, this wouldlast for about 3 seconds, id repeatedly try to turn it back on, and eventually after pushing the power button around 10 times or so (also holding it down) would turn itself on again.

Now the log and etc you see when you turn it on (the blackscreen n writing etc ^_^) << sorry i am a terms-noob xD would now say floppy disk (40) failed or something. i didnt even know i had one/that i came with it, could this be reffering to something else?

So then i hit del. and go into setup check the PC Health option which gives me the statistics of my CPU/fan and temperature etc, and it all checked out fine, as i originally thought it overheated, i was using it continuously for about 12 hours or so and the day before that. But it turned out ok.

Hitting F8 would not get me anywhere and i couldnt get onto that screen. Now id get past that and onto a Windows detected an error this could be because of software/hardware message, and then am given the options of Safe mode, safe mode & network, last known working config and start windows normally ( i am using Vista Premium).Also a message on the top would say 1. try putting the vista disc in to repair it ... Read more

Answer:Safe Mode Not Working/Computer Not Booting Up

anyone have any ideas? hehe.. im dying a little bit inside.
Please help if you can!!

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i've went through all the steps in the sticky and my computer still seems to run slow and i still can't go on safety mode. here are the computer specs:

OS: Windows XP SP2
CPU: Intel Pentium 4 2.8 GHz
Motherboard: Intel Rock lake D865PERL
Memory: 512 MB (PC3200 DDR SDRAM)
Video Card; GeForce4 MX4000 128 M

My HJT scan and Panda scan log are in the attachments and this is the

Inline log attached!


Answer:Computer running slower and Safe mode not working

Welcome to!

Please see the below thread on how to install and run Spy Sweeper and Ewido Anti-Malware. After you ran both programs, attach the logs to your next post along with a fresh HJT log from normal mode.

Running Spy Sweeper...

Running Ewido Security Suite ...


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I need help really bad, I need my computer for school! It just turned off on its own one day and when i restarted it, it had an antivirus dialog box popping up and my background pic and thats it and it wouldnt let me in. Now it shows the background pic, no icons or my taskbar. I can get in safe mode with networking but i cant run a virus scan, and i just downloaded charter security suite that i got from the company im using. P.S. They told me to delete my virus protection when i signed up for the internet (not telling me correctly that i couldnt download their package security suite til i got my first bill in the mail w/my security code) and my luck...this happened two days before i got my bill.   

Answer:My computer is only working in safe mode and wont let me run a virus scan!

1) Never run your system without a GOOD antivirus utility installed and resident.2) Download a boot time antivirus utility and create a cd with it (Avira, Avast, Bit Defender, etc). Boot to that cd and run an av scan at boot.

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Hey all. I'm new here but, I've had this problem for weeks now and I've decided enough is enough.

1. About several weeks ago, seemingly out of nowhere, my internet connection started behaving incorrectly. It was occasionally having small pockets where it'd drop out. A ping test to websites such as google would give both "Reply from" and "Reply failed."

2. Internet using applications such as MSN and AIM were unaffected but a game I was playing would drop out whenever this occurred, and internet pages would either partially load or time out.

3. This error gradually became worse and worse, the time outs more frequent, to the point where MSN and AIM were only barely working. I contact my ISP and the connection was fine, the modem is fine, etc.

4. Also - another thing that occurs while my desktop PC had errors - all other machines connected to the network experience similiar errors, the dropping out of the connection. It is only when my PC is switched off or the cable removed ; that they would perform normally again.

5. Every now and then the connection would suddenly return to it's normal state. In a state where it was not performing ANY internet functions (no applications, constant ping time out) I took it to a technician. They plugged it into their modem, it worked fine for an hour, so they let me take it home. It worked perfectly for about a day, until I woke up the next morning to discover the same errors starting again.

6... Read more

Answer:Internet not working properly outside of Safe Mode -plus- computer now freezing.

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So it started when my computer froze up one day, I tried to restart it and every time I logged back onto my computer it would freeze up again. Windows Security Center was shut off and I could not turn it back on. Also my anti-virus software, Avira, had been turned off and I could not turn it back on. Eventually my computer began to freeze as soon as all my startup programs loaded, so I could not do anything unless I was in safe mode. I have ran malwarebytes in safe mode and removed some infections there. I deleted Avira and have tried to re-install it, but it will not turn on and usually freezes as well. I cannot run a scan through Avira without the computer restarting. I have ran TDSSkiller and it found nothing. Also have ran RKill. Still can not get Avira to turn on protection or run a scan. Avira usually freezes anytime I try to do anything. I have also deleted all temporary files. Anytime I try to log on my computer in Normal mode, it freezes still. I have no restore points. I do not know much about computers at all so sorry if I am not giving enough info. I have windows vista. Any help is greatly appreciated!

Answer:computer will only run in safe mode, anti-virus software not working

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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Relevance 68.88%

ran Hijack this, here is the report:
Running processes:
C:\Program Files\Norton Internet Security\Engine\\NIS.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Mozilla Firefox\firefox.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\\coIEPlg.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DA... Read more

Answer:computer not working correctly, Slow and had to restart in safe mode

additional information from Farbar Recovery Scan Tool
Additional scan result of Farbar Recovery Scan Tool (x86) Version:07-10-2015
Ran by susan (2015-10-08 00:25:31)
Running from C:\Users\susan\Downloads
Microsoft Windows 7 Professional  Service Pack 1 (X86) (2014-10-01 01:26:24)
Boot Mode: Normal
==================== Accounts: =============================
Administrator (S-1-5-21-3439275630-3903134352-3991251003-500 - Administrator - Disabled)
Guest (S-1-5-21-3439275630-3903134352-3991251003-501 - Limited - Disabled)
susan (S-1-5-21-3439275630-3903134352-3991251003-1000 - Administrator - Enabled) => C:\Users\susan
==================== Security Center ========================
(If an entry is included in the fixlist, it will be removed.)
AV: Norton Internet Security (Enabled - Up to date) {53C7D717-52E2-B95E-FA61-6F32ECC805DB}
AS: Spybot - Search and Destroy (Disabled - Up to date) {A16C3F68-9280-E053-1818-342707FECF4D}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Norton Internet Security (Enabled - Up to date) {E8A636F3-74D8-B6D0-C0D1-5440974F4F66}
FW: Norton Internet Security (Enabled) {6BFC5632-188D-B806-D13E-C607121B42A0}
==================== Installed Programs ======================
(Only the adware programs with "Hidden" flag could be added to the fixlist to unhide them. The adware programs should be uninstalled manually.)
Adobe Flash Player 16 NPAPI (HKLM... Read more

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After attempting to start my Laptop in Safe Mode, it loaded drivers normally only to crash a few seconds later. A prompt message appears but is impossible to read because Windows immediately reboots upon showing the prompt.

Safe Mode with Networking loads normally.

Any ideas or advice?

The computer is an Acer 4743G running Windows 7 Home Basic x64.

Answer:Cannot access Safe Mode but can boot in Safe Mode with Networking

Hello Zarmaki, and welcome to Seven Forums.

Since it will startup in "Safe Mode with Networking", you might see if using the tutorial below to troubleshoot may help to find a cause.

Troubleshoot Application Conflicts by Performing a Clean Startup

Hope this helps for now,

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Relevance 68.06%

Here are my specs and the highjackthis log. I am not sure what is wrong, but Firefox crashed multiple times and then the computer screen went black and nothing would work. Thanks for any help you can offer.OS Name Microsoft? Windows Vista? Home Premium Version 6.0.6002 Service Pack 2 Build 6002 Other OS Description Not Available OS Manufacturer Microsoft Corporation System Name MARGARET-PC System Manufacturer Gateway System Model M-6750 System Type X86-based PC Processor Intel® Core™2 Duo CPU T5450 @ 1.66GHz, 1662 Mhz, 2 Core(s), 2 Logical Processor(s) BIOS Version/Date Phoenix Technologies LTD 95.04, 10/29/2007 Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:16:22 PM, on 8/8/2009Platform: Windows Vista SP2 (WinNT 6.00.1906)MSIE: Internet Explorer v8.00 (8.00.6001.18813)Boot mode: Safe mode with network supportRunning processes:C:\Windows\Explorer.EXEC:\Program Files\Windows Media Player\wmpnscfg.exeC:\Program Files\IObit\Advanced SystemCare 3\AWC.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Google\Chrome\Application\chrome.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = - HKLM\Softwa... Read more

Answer:HIghjackthis log. I am in safe mode because computer screen went blank, everything stopped working

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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Relevance 68.06%

No sure if this is in the right place.

I had a problem with the computer earlier where I was browsing in firefox then it would keep on closing so each time i restarted it and it got to a certain point where the computer would restart.

Then the machine decided not to get into windows but would get as far as the safe working mode so i clicked safe mode and it keeps on going in a circle eg chose safe mode then restarts then asks if i want to start safe mode etc again and again. MSE had found a trojan and told me about it so i said to remove it and thats what caused what ive described. Ive tried using the windows cd but when i tried it earlier it still didnt help as the computer would still reboot after say 5 minutes.

What else is there I could try

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Relevance 66.83%

This morning we had a power outage and when I turned my computer back on, it would not boot. I tried several times to hard boot, with no luck. Then I tried safe mode. Ran an antivirus scan and it showed malware and several infections which it cleaned. The computer still would not boot normally. I then ran chkdsk, still would not boot normally. I have ran malware bytes, registry repair and the registry defrag program as well as done a disk clean up. It still will not boot in normal mode.
Since my last problems that you helped me with, I have upgraded to a broadband internet connection and have a home network. The 2 other computers on the network are fine.
A week ago, I had purchased Avast internet security and had problems immediately. It would not allow me to connect to the internet. That was uninstalled and I went back to the free Avast antivirus, Zone alarm and Spyware blaster. I was very unhappy with Avast customer service and support iYogi and decided I did not want Avast on my computer at all. I have since downloaded PC tools free antivirus. Once I have my computer operational again, I am open to suggestions.
Fortunately, I did not change anything on the other 2 computers. Just mine.
Running Windows XP 3 .
Thank you.

Answer:[SOLVED] computer will not boot except in safe mode or safe mode with networking.

what are you running
video card
power supply

check the listings in the bios for voltages and temperatures and post them

the outage may have damaged the psu

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Relevance 66.42%

Hi friends,

I have changed the password my HP Notebook,after that i shudowned my notebook.But when i am trying to enter the password system not considering the password.Also i entered the old passwod till system not allowing..its giving incorrect password.And it is the only account on the computer. I do not have a reset disk.I cannot use that computer at all. What is the easiest way I can solve this issue?


Answer:I had changed my password,unable to log in ...No password reset disk..

You may Want to read this Tutorial about Resetting A user account Password Made by Our Wonderful Brink

Reset User Account Password
I think you Should Follow Method 4 If that fails Follow Method 3

Hope This Helps,

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Relevance 66.01%

Hi there, I'm trying to fix my Aunt's windows XP computer. I downloaded MBAM as she had previously mentioned getting a call on the phone from someone in India telling her she needed to pay $160 for her antivirus or her computer would shut down.

I ran MBAM and it took about 8 hours to scan, and at the very end found a bunch of results. I told it to get rid of them, and then restarted. Upon restarting, it also ran a disk check, and after that finished, it booted up but took forever to load. Upon loading the taskbar showed up for a brief moment, then disappeared, and I can't seem to get it to run from the task manager either. It brings up the explorer.exe process briefly, then without ever loading the taskbar, it ends the process.

I got a bit worried at this point and tried to restart in safe mode. However, when I do that, it loads a bunch of drivers and then stops. It never finishes loading. (this happens in safe mode with and without networking)

I also tried restarting back into normal mode and running avast through command prompts, but it doesn't do anything and I also got errors stating that a particular file is missing.

What should I do next? I was going to attempt running combofix from my flash drive, but when I try to CD into the drive, it says the drive isn't ready. If you have any suggestions on what to do, let me know, thanks.

Answer:Unable to boot in safe mode, explorer.exe not loading in normal mode

Do not run combofix,let me ask someone to help you

good luck

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Relevance 66.01%

Hey guyz,

I am really in a great trouble. I wonder if some one could help me out with this issue.
My os details: Windows XP service pack 2.

My machine is unable to start normally. It always shows me the black screen with mouse pointer on it.
When I restart my machine it shows me the options to start my windows in:
Safe mode
Normal mode
last known good configuration

I am only able to start my windows If I select 'last known good configuration'. With the rest two I again go back to black screen.
I really cant continue my work like this any more.

Can any one give me a good solution for this?


Answer:Unable to start windows XP either in safe mode nor in normal mode

What is the brand and model of your computer, or motherboard, and what sort of Windows operating system disk you you have... OEM, Dell, Gateway, HP, or other recovery disk?
And how old is your system?
You either have a bad infestation, or a defective hard drive, video graphics, or memory module.
We can perhaps help more when we know what you have available.

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Relevance 65.6%

I just recently installed the Windows 8.1 update earlier today. Immediately after the required restart, my computer has not been working properly. As soon as I log on, the desktop flashes back and forth from the desktop picture to the color of the menu background. It flashes back and forth pretty quickly and while this is happeneing I can't perform any functions. When I try clicking on the internet or anything else it is nonresponsive. I tried doing a system restore but after my computer restarted it said the restore was unsuccessful. I tried it again, as well as trying it from a different restore point but neither would work. I then attempted to restart my computer in safe mode but immediately got a pop up saying: "The instruction at 0x35f7649c referenced memory at 0x35f7649c. The memory could not be rewritten. Click OK to terminate the program." After clicking OK, the popup immediately came back and neither clicking OK or pressing the X in the upper right would make it go away and it would just immediatley pop back up and I could not click on anything else while it was up. Also while in safe mode, my desktop shortcuts and desktop picture were again flashing. I'm concerned I have a virus but not exactly sure how I got it or how to fix it. I have Webroot installed and it alerted me to a potential virus a couple days ago but when I tried to fix it, it said something about my product key expiring it and since it wasn't causing my any problems I ignored it. I also have... Read more

Answer:Flashing desktop, unable to restore, unable to safe mode

Sounds like incorrect Video driver installed.

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Relevance 65.6%

I noticed my BitDefender was not running and sent an email to the company.  They sent me back a response that the licensing code was not valid (after two years) and they had disabled the software (without notifying me).  I downloaded AVAST and immediately started having lots of problems such as unable to shut down, screens freezing.  I unstalled, but the problems continued.  I did a system restore back to the installation of AVAST, but stil having problems  I purchased a new BitDefender, but it will not install.  I tried updating Windows Security Essentials, but it will not install.  I think something has hijacked my internet as it does not come on for a few minutes after I start the computer.  I am unable to start in safe mode to try to install that way.  Please help!

Answer:Unable to load antivirus; unable to start in safe mode

Exactly...what AV programs are currently installed on this system?
Installing more than one is a known invitation to unpredictable system problems.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - , taking care to post the link of the snapshot in your next post.

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Relevance 65.19%

Hello Friends....
my friend ask me to check his PC as he has encountered any problem, according to him he turned off the PC properly yesterday but today when he turned on the PC it was not working

when i checked it happens that when you run the PC it shows options for safe mode, safe mode with networking , starts windows normally and run in last good configuration etc

but when i select any of the mode option the black screen disappears and Windows XP startup icon gets displayed on the screen but after loading again system moves back to those safe mode n all other options and again after selection it happens the same... PC not showing the desktop..

Can any one help me in this regard that what the problem could be and how to resolve it?

Thanks in advance

Wajid Malik

Answer:Unable to run Windows XP on my PC either in safe mode or normal mode

Under this situation, does this mean that your system had crushed and you need to reinstalled your system or repair your system immediately?

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Relevance 65.19%

I've had this computer less than a week. It tried to do an update and keeps getting stuck at 12%. Researching online, I've found ways to put it into safe mode but none work. Please help.

Answer:Stuck in Update mode, unable to get into safe mode

Same problem here... Help!

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Relevance 64.78%

I know I f* up, I've done torrents and nothing has ever gone wrong but now this time something went wrong. I try to download a series and it opens up an external link. I thought I downloaded it but it downloading another program from that it downloaded multiple other programs. I've tried to uninstall all the programs that it installed but some of them don't want to uninstall and now my web browser on my PC is having DNS problems and can't connect to a server. I've tried to reset my PC but every time the PC exit out the reset and when I try to boot up from safe mode I can't use my keyboard. What should I do,I'm so lost and I've regretted ever doing something that stupid.

Answer:Pc doesn't want to reset and boot up to safe mode.

Make and model?
What operating system? I assume win 10?
you are probably going to have to boot from a windows disk or a rescue disk to be able to run antivirus and malware removal tools
click here

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Relevance 64.78%

I'm using Windows 10 on my laptop. Few days ago, I found a process in task manager (I forgot the name) which seemed suspicious. So I searched the internet for it and found out that it is a cryptocurrency mining app so I looked for up how to remove it. I downloaded Malwarebytes first it cleared some stuff. Then I downloaded HitmanPro after which all the problem started, I guess. It scanned my pc for a while without showing any result. After a minute it showed some files that were scanned and all of them were Firefox Browser's cache. But at the exact same time Windows Defender started showing virus detected notification. I panicked and stopped the HitmanPro scan and restarted my pc to remove stuff from Malwarebytes scan and this scan. After this restart, everytime I start my laptop, it shows the error "Your PC will automatically restart in one minute". Tried a lot pf fixes from the internet but to no avail. The final option I think I have is to reset my pc. But here's the problem. My laptop is only starting in safe mode due to "Your PC will automatically restart in one minute" error. I can't select the option of 'Keep my files and reset pc' from settings cause it isn't working in safe mode. I started the System recovery by F11 option while starting the pc and there's a reset option too. Please tell me will I get to keep my files if I reset my pc from there?
Also the salesperson already created a Recovery drive on the hard disk itself. I also have the Recovery CD with me.

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Relevance 64.78%

i have a hp 2000 its in safe mode I cant get it out of it. need to reset to factory settings

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Relevance 64.37%

This happened between uses while notebook was in standby mode.  One day everything worked fine, next day had no access to Internet via browser or e-mail in Normal mode except via WinSCP (secure FTP utility).  In safe mode, had access to Intenet, whether browser or e-mail.  OS is WinXP Pro.  Tried everything I could think of, including unistalling firewall & anit-virus.  Any ideas?

Answer:X61 gets access to Internet via browser in safe mode but not in normal mode

I think your pc might have some virus. Scan your pc with free online scanner here a links to some.

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Relevance 64.37%

Ok, I'm sure I'm missing something simple, but I have looked everywhere.I have a T60 running Windows XP Pro w/ SP3.  About 72 hours ago, I lost the ability to access the internet via my browser (IE7) while running in normal mode.  Works fine in safe mode with networking.  I am connected to a home network using wireless.  Router and modem all check out fine, and have been rebooted.  A 2nd laptop was brought in to verify and worked fine.  T60 will not allow internet access with wired port or wireless port in normal mode.  My desktop computer works fine on same network.The only update I've made recently is the update to the WiFi driver from Lenovo a few days ago.  I've even rolled back to the previous driver and still cannot stay connected to the internet for more than maybe 1 minute in normal mode after bootup and loggging in.I've run every Malware/anti-virus program known to man and have found nothing (Malwarebytes, Spybot, A-Squared, etc.)I've run several Rootkit tools and found nothing.I've disabled, removed and reinstalled my Norton Internet Security software and made no difference.  (same version running on my desktop and working fine.  Same version that has been running on this laptop for months and working fine.)I've done Registry restores (from a backup) and repairs and no change.I've removed and reinstalled IE7.I've run Hijackthis and had the info analyzed, found nothing.I've tried winsock repair tools, "netsh" reset co... Read more

Answer:Internet access works in safe mode, but not in normal mode

Hi mle724,I would suggest restoring your system to factory settings. On an aside note, have you tried using an alternative broswer like Safari, Mozilla, Opera, Chrome, yada, yada, yada?Hope it helps.

------------------------------------------------------------Maliha (I don't work for lenovo)ThinkPads:- T400[Win 7], T60[Win 7], IBM 240[Win XP]IdeaPad: U350Apple:- Macbook Air [Snow Leopard]Did someone help you today? Compliment them with a Kudos!Was your question answered today? Mark it as an Accepted Solution!   Lenovo Deutsche Community     Lenovo Comunidad en Espaņol Visit my YouTube Channel

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Relevance 64.37%

Ok. This is the furthest I've seen a computer go, and I don't have much hope left.

My brother has a laptop (~4 yrs old). The battery went bad a couple of years ago, and so it now need to be plugged in all of the time. The laptop was asleep when he unplugged it to move it, and when he opened the lid again, it had shut down (very likely because it died). Upon starting it, he got the BSOD and 0xc000021a error code.
The startup repair couldn't fix his problem. Two restore points he had on the system from installing DirectX a few days earlier didn't work. I tried entering safe mode, no luck. Now thinking I was at a last resort, I tried to refresh Windows, keeping his files but removing all the installed programs. I got a message at around 60% telling me Windows encountered a problem and couldn't complete the procedure. Same deal with the full reset. At this point, a reboot greeted me with "No operating system could be found".
I got a large USB and made it into a recovery drive, checking the box that said to include OS files or something (can't remember the exact wording). I tried again using startup repair, then reinstalling windows.

Shockingly, no luck. It failed once again.

A big thankyou in advance!

Answer:BSOD 0xc000021a, No safe mode, reinstall or reset.

Hello DrGlick and welcome to the forums. Have you been able to recover all of your Brother's personal files? Please upload the BSOD Posting instructions BSOD - Posting Instructions - Windows 10 Forums. Upload them here. This will tell you how Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums, if you can boot into the Operating system now.

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Relevance 64.37%

Ok. This is the furthest I've seen a computer go, and I don't have much hope left.

My brother has a laptop (~4 yrs old). The battery went bad a couple of years ago, and so it now need to be plugged in all of the time. The laptop was asleep when he unplugged it to move it, and when he opened the lid again, it had shut down (very likely because it died). Upon starting it, he got the BSOD and 0xc000021a error code.
The startup repair couldn't fix his problem. Two restore points he had on the system from installing DirectX a few days earlier didn't work. I tried entering safe mode, no luck. Now thinking I was at a last resort, I tried to refresh Windows, keeping his files but removing all the installed programs. I got a message at around 60% telling me Windows encountered a problem and couldn't complete the procedure. Same deal with the full reset. At this point, a reboot greeted me with "No operating system could be found".
I got a large USB and made it into a recovery drive, checking the box that said to include OS files or something (can't remember the exact wording). I tried again using startup repair, then reinstalling windows.

Shockingly, no luck. It failed once again.

A big thankyou in advance!

Answer:BSOD 0xc000021a, No safe mode, reinstall or reset.

Hello DrGlick and welcome to the forums. Have you been able to recover all of your Brother's personal files? Please upload the BSOD Posting instructions BSOD - Posting Instructions - Windows 10 Forums. Upload them here. This will tell you how Screenshots and Files - Upload and Post in Ten Forums - Windows 10 Forums, if you can boot into the Operating system now.

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Relevance 63.96%

ok, the thing is i had this virus on my pc which i learned after a lot of research required me to boot in safe mode in order to remove it. The problem is, while trying to boot in safe mode several times, my computer just crashes to a blue screen. I then learned that besides pressing F8 there was another way to boot in safe mode by going to "Run" and typing msconfig and booting it manually that way. Unfortunetly, this technique ended in the same crash. By now i realize that it is IMPOSSIBLE for me to boot in safe mode. My one major problem now is, that i CANNOT BOOT IN NORMAL MODE EITHER. I guess by trying to boot in safe mode using msconfig, i've changed my pc's settings to where now, normal mode=safe mode, and obviously, safe mode keeps crashing. As of now i cannot boot my pc AT ALL. I thought there might be a way to recover/fix safe mode by using the windows cd, but i really dont know what to do. i hope you guys can help me out, thanx

Answer:Unable to Boot in Safe Mode (or ANY mode)

Since you have your Windows CD handy, you can try doing a Repair Install from the Windows Recovery Console.How to perform a Repair/Reinstall (with screenshots)How to perform a repair installation of Windows XP if Internet Explorer 7 is installedLanga Letter: XP's No-Reformat, Nondestructive Total-Rebuild OptionNote: In order to use your Windows CD, the boot order must be set to start from the CD-ROM drive. If the CD is not first in the boot order, the computer will attempt to start normally by booting from the hard drive. The boot order is a setting found in the computer?s BIOS which runs when it is first powered on. This setting controls the order that the BIOS uses to look for a boot device from which to load the operating system. The default will normally be A:, C:, CD-ROM. Different computers have different ways to enter the BIOS. If you're not sure how to do this, refer to:Changing Your Computers Boot OrderHow to Set AmiBios to Boot from CDROM.If you don't have your XP CD you can download an ISO of the Windows Recovery Console files:Recovery Console ISO fileXP Recovery Console zip fileBurn it as an image to a disk with MagicISO or similar program to get a bootable CD which will startup the Recovery Console for troubleshooting and repair. This is especially useful for those with OEM systems with factory restore partitions or disks but no original installation CD. If you are not sure how to burn an image, please refer to How to write a CD/DVD image or ISO and H... Read more

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Relevance 63.96%

I'm helping a coworker with her personal computer, and she's run into a major issue that I don't know how to fix.First, she got WinFixer on it from some website, so I recommended she download SpyBot and see if that would clear it up before I had time to go over and mess with it. She downloaded SpyBot and attempted to install it, but when she reached the point where she had to reboot, the computer just won't start up in any boot mode except Safe Mode. In Safe Mode, the program shows as not being installed yet.I've tried going to Safe Mode w/ Networking and Regular, but the computer hangs at the XP screen where the logo appears, then jumps back to the "Choose which mode you would like to boot in" screen.Unfortunately, as it's her only computer and mine's a desktop, I can't give any real specifics about the computer besides that it appears to be XP Home Edition that it's working with. I'm not even sure she has a boot CD, but I've never used one anyway, so if that's a possible solution, I'd need someone to walk me through that.Any ideas?

Answer:Unable to boot in any mode except Safe Mode

First, make sure, she has Windows CD. That would be the easiest way to try to fix it.

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Relevance 63.55%


I have windows xp and recently had a virus along with some adwares (PCDefender). Anyways, I was able to remove the virus by using "malwarebytes" by running it the safe mode/w netowking. After I ran the full scan and rebooted in the normal mode, I was unable to use the internet; so I call up my ISP (verizon) and they help me check my connectin in ms dos by using ip config and cpl other thgs not sure but I was able get connection.

I was able to connect the internet in the safe mode but coundn't in normal mode. Please help.


Answer:Internet access in Safe mode\not in Normal Mode

Hello and welcome to TSF

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please start a new thread in our Virus/Trojan/Spyware forum along with the required logs

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Relevance 63.55%

Hi all,

I've had this problem since yesterday (5/25/15) and haven't managed to find a fix for it yet. The issue is that although I have internet access--and Google even boots up how it normally would--I am unable to access websites. I am able to search perfectly fine, but the connections "time out" and do not connect. When I decided to troubleshoot, I received "-website name- is online, but network is unable to connect". I am still able to access the internet on my phone and other devices.

Thank you for any and all help!

UPDATE: I now am unable to view the Google homepage on startup with Google Chrome.

Answer:Able to access internet in Safe Mode, not normal mode

Welcome aboard

Please, complete all steps listed here:
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
If you're stuck, or you're not sure about certain step, always ask before doing anything else.
Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
Never run more than one scan at a time.
Keep updating me regarding your computer behavior, good, or bad.
The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.


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Relevance 63.55%

Hello all, I have a windows 7 professional computer at work, which needs to run win XP in virtual mode to run a gate system. I have set it up to auto login to the xp mode, and it seems to be working fine. However, I also have an emergency back up computer which I pulled out to update the other day, and it's asking for the winxp password, which I somehow did not get written down, arrrgh!!. Does anybody know of a why to find out the existing password from the main computer, so that I can get the back up computer working again? Or, at the least, a way to reset both of them if necessary? Thank you for your time.

Answer:Win 7 XP mode password recovery/reset help?

I also have an emergency back up computer which I pulled out to update the other day, and it's asking for the winxp password, which I somehow did not get written down, arrrgh!!. Does anybody know of a why to find out the existing password from the main computer, so that I can get the back up computer working again? Click to expand...

From the TSG forum rules:

Passwords - Please do not ask for assistance with (or ways to bypass) a forgotten or unknown password, personal identification number (PIN) or any other type of access code that may be required on a computer, mobile device or web site. As there is no way to verify the actual situation or intent, no assistance will be provided and any such threads will be closed.


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Relevance 63.55%

Hi, All of a sudden a day before, my computer froze and when restarted it started exhibiting horrendous symptoms-1. windows logo appear,then2. blank screen and no cursor login etc nothing display just sits thereAfter that, I tried to do startup repair but failed.Coming over to Safe Mode it is working fine.I also tried bunch of repairs from there still nothingused the clean boot from msconfig to see if any software causing issue or conflicts and did a system restore, still nothing.checked device manager and there is no exclamation point either that may depict hardware failure.My recent activity-installed "Advanced System care 9" 2 days back but have now removed using safe mode.1 more point it has been a month since my primary HDD is showing SMART error.but if safe mode is working can't we get normal mode backup and running.Please help me out of this conundrum, Any help would be sincerely appreciated.possible options I have in my mind-1.get new HDD and reinstall os2.format existing HDD and install fresh copy but doubt if this issue might returnreadily looking out for other options and would prefer rectifying old one first so that I can avoid a long tedious process of reinstalling everything from scratch.Sincere thanks to any responses.

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Relevance 63.14%

It's my first post here, so hey all.
I don't know if it's the right section for my problem, so sorry if it's not.

I've got a problem with my PC. Yesterday, my PC has started working really slow, and the sound ''lagged'' aswell. I've tried running Quake 3, but it was hanging after few secs, tried it a few times, while Starcraft was running fine for around 1 hour, and no hanging or restarts. I've tried reinstalling Windows (I have Windows XP Pro.), and the PC didn't work slow anymore, but it STILL was hanging in normal mode and in Q3... So, I've tried to run antivirus scan, and defragmenting, but during the defragmentation Pc hanged. I restarted it and it took really long to load Windows.. And the sound was lagging again, with PC running slow again. Tried reinstalling the windows again, but after some time the same thing happens. Tried formattic drive C:, and reinstalling windows, but after some times the same thing occurs. So... It takes really long to load Windows, the sound lags, everything is working slow, and after a few seconds it hangs on pretty much every game, just Starcraft works fine. Hangs while just in Windows, doing nothing, too. I took a log from HijackThis, but only in safe mode... It just hangs in normal, so sorry for this. =/ I run Spybot search and destroy in Safe Mode, it found like 6 things and I deleted them, but it didn't help. So, I could really use some help, and I'd appreci... Read more

Answer:PC working slow, and hanging in normal mode.. fine in safe mode,

Welcome to Major Geeks!

It is very unlikely that your problems are related to malware especially if you have already formatted.

However if you want to be sure there is no malware then please follow the instructions in the below link and attach the requested logs when you finish these instructions. If something does not run, write down the info to explain to us later but keep on going. Do not assume that because one step does not work that they all will not.

READ & RUN ME FIRST. Malware Removal Guide

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Relevance 63.14%

idea z560  freezing in normal mode but working in safe mode  with windows 7 OS.plz help

Answer:idea z560 freezing in normal mode but working in safe mode

my laptop freezes several times in these first 2 days!!! I am so disappointed!!!! When it freezes, I can't do anything even Ctrl + alt + del doesnt work too!!! I have just received it for 2 days!!! And it freezes without running anything hard!!!

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Relevance 63.14%


From last 2 days I am facing constant crash in windows 7 normal mode (Lenovo notebook G580). but when I do boot the pc in safe mode with networking, crash never occurs. I am posting this thread in safe mode only from the same laptop. I have dmp file generated using verifier. and the same with provided exe here. I will try to upload both. I think some driver is causing the crash but can't find which one. please help to resolve this as I hope must not be the hard disk issue.

Answer:PC working fine in safe mode but crashes (BSOD) in normal mode

Quote: Originally Posted by amitshahc

I think some driver is causing the crash but can't find which one.

The thread title gives the exact impression. And it was a good step to enable verifier.

Now disable verifier.

Then ....
Update the SplitCam product: SplitCam free webcam software for video streaming and adding cool webcam effects

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus (MSC) and the touchpad driver SynTPEnh.
Apply > OK
Accept then restart.
Then run the laptop normally. Let us see any further BSOD crash dump after doing it.

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Relevance 63.14%

Hi guys,

I am having this problem since couple of days, my wireless internet connection is working fine i can go in my messenger but i cant browse any websites at all in normal mode.. i tried piniging these websites it comes back fail. but it works totally fine in safe mode, pls pls help me out as I have to study for my exams.

Thanks guys

Answer:My internet not working on normal mode but works fine in safe mode PLS HELP

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Relevance 63.14%

i can't seem to find the problem , can someone help me fix this issue ?
here's my old lappy spec
compaq presario cq56
amd v140 processor 2.30ghz
2gb ram
64 bit
win 7 home premium

Answer:laptop random white screen normal mode sometimes stuck , but working normally at safe mode..

Reinstall graphics card drivers

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Relevance 63.14%

I am using Windows XP home edition with SP3. It was working normally. I used to get a popup "Windows cannot find "syssetup.exe"....When i opened yesterday morning I found it taking longer and never go to the desktop after giving the username and password. It stops at Welcome screen with a msg "Loading your personal settings" and no more response. I followed below steps to trouble shoot the issue.

1.I have tried opening in both "safemode" and "safemode with networking", found its working fine. I ran "msconfig" in safemode and unchecked some unwanted applications(nothing related to windows process) and tried again opening in normal mode.... Not worked

2. My internet works normally in safemode. Found some virus by running antivirus in safemode and cleared all the viruses.

It would be really appreciable if any one could solve my issue..


Answer:XP home stops loading at Welcome Screen in normal mode, but working fine in Safe mode

try using system restore in safe might help...or try selecting the last known good config that worked...if still not work...try repairing it with you windows xp bootable cd..

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Hello there,
I really need help on this one. When I switched on my laptop ( Hp windows 7) , it started as usual and it screened the message " starting windows" as usual , after starting I was expecting the log on screen to come. But there it was, just a black screen while the standard windows tune was heard, there was NO log on screen. It was just black.
Then I went into safe mode with networking. And that's all how it works now.
Please I would be really greatful if you could help me out.

So basically the laptop is functioning all fine in safe mode but wouldn't go further the " starting windows" message in normal mode.
Please Please help

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