Computer Support Forum

Western Digital external hard drive problem

Question: Western Digital external hard drive problem

Hello everyone,
I have a WD 500GB external hard drive that is not being recognized by my computer anymore. It just stopped working. When I plug the USB cable in, Windows recognizes that the device is there, and says that it has installed the approapriate software for the device and it is ready to use. However, the drive does not appear in My Computer. Also, I have right-clicked on my computer and then the Manage option, and under Disk Management, I do not see the drive. I have all of my sports games and music on the drive. I just need some help on how to solve this problem.

Relevance 100%
Preferred Solution: Western Digital external hard drive problem

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Western Digital external hard drive problem

Firstly confirm the external drive and USB cable works in another computer
This will eliminate the Drive and cable, from your computer

77 more replies
Relevance 84.39%

Hey guys, I have a Western Digital External Harddrive that's 1TB. Its probably been a year and a half old now but recently whenever I would plug it in it would take really long to load. Now currently, whenever its plugged in, instead of showing up as My Passport (G like it always did, its reading as Local Disk (G and Windows Explorer freezes everytime I even attempt to click it. Help please, I have over 300 gigs of music on it that I need for parties as I am a DJ.

Answer:Western Digital 1TB external hard drive problem

Have you tried accessing this drive on another computer?

3 more replies
Relevance 84.39%

Hello everyone,

I have a WD 120GB external hard drive that is not being recognized by my computer anymore. It just stopped working.

When I plug the USB cable in, I get the following message - USB Device Not Recognized. One of the USB device attached to this computer has malfunctioned.

Also, I have right-clicked on my computer and then the Manage option, and under Disk Management, I do not see the drive.

I have all of my sports games and music on the drive. I just need some help on how to recover the data on my drive if my drive is corrupt which it looks like it is now.

Answer:Western Digital external hard drive problem

USB device (particularly a drive) not recognized can be a USB power issue

Are you plugging into a laptop or desktop?
Does the drive have it's own power cord? Is it plugged in?

1 more replies
Relevance 77.14%

I am being told to back up my PC onto an external hard drive in case my HDD fails.I would appreciate any advice on the following:(1) Can I back up my programs (Windows etc) onto an external HDD, or is it just for files (pictures, Word documents etc)?(2) PCWorld are currently offering the following drive in their sale, and people elsewhere are saying it is a bargain: Western Digital Elements 3.5" 1TB. Sale price 68.Is it worth buying one? I don't have thousands of pictures or thousands of files, but who knows about the future? (3) If not, I would welcome any recommendations on which one to buy. Is there one that gets its power through USB, rather than having yet another power plug?Many thanks, in anticipation.And a Merry Christmas to all.

Answer:Which external hard drive? Western Digital 1TB?

I meant to add:(4) I also have a laptop which I use when away from home. If I got an external HDD, can I connect it temporarily onto the laptop for backing up stuff while I am away, or does it have to remain connected to my home desktop PC?

8 more replies
Relevance 77.14%

I have tried to install a Western Digital My Book 2 750GB external hard drive on my friends Toshiba Windows Vista laptop. It does not show as being on the laptop other than when you go to safety remove hardware. I have successfully installed it on my Toshiba Windows Vista laptop without any problems. I have been to the WD website and downloaded software which had to go straight on to the hard drive. Obviously I could not do this on my friends laptop but could on mine, with success. However this has not helped for my friend. Can anyone help please. Johanne

Answer:Western Digital External Hard Drive

If you go to the device manager, does the external show and have a drive letter assigned?

3 more replies
Relevance 77.14%

A friend has bought a Western external hard drive for 39.99 from Tesco and there were no instructions on how to back up files to it, apart from Chinese! . Eventually I opened the My Documents window and opened the External drive window (F drive) and selected the whole of My Documents, including My Music and My Pictures, and dragged and dropped and it copied all of the selected files to the external drive. I safely removed it and insterted again and checked the files were copied to the drive and managed to drag one back to desktop and it copied it back ok, but I wanted to transfer some of the files to another computer, and it would not recognise the USB in the second computer. I feel worried that if the need to re-establish these files onto a new computer, if the backup was needed, that it would not work. Any ideas. When I first inserted the USB for the external hard drive autoplay did not come up and I had no idea what to do, but treated it the same as a flash drive and it seemed to work. But it should surely open on another computer, as that would be the point of the backup.

Answer:Western Digital External hard drive

8 more replies
Relevance 77.14%

I have an external Western Digital USB hard drive that recently has seemed to die. When it is plugged into the AC outlet, it sounds like it is running, but when I connect it to any USB port on any computer it won't be detected (show up in the drives list in explorer). After a while the activity light will light and stay on too.

This is self-contained unit bought from a store, not an enclosure for internal hard drives. What can I do to retrieve data off of this USB drive? Any help will be appreciated. Thanks

Answer:External Western Digital Hard Drive

If its still under warranty, take it back to the place you bought and explain your sitaution and problem.

6 more replies
Relevance 77.14%

I am planning on buying a Sata, external Hard Drive. I plan to use it now with Vista Home Premium 64, with my new OS 7, when I receive the DVD, in Oct., and finally just with 7. Does anyone have any experience with this hard drive and its compatiblity with Windows 7. Thanks

Answer:Western Digital External Hard Drive

Quote: Originally Posted by richc46

I am planning on buying a Sata, external Hard Drive. I plan to use it now with Vista Home Premium 64, with my new OS 7, when I receive the DVD, in Oct., and finally just with 7. Does anyone have any experience with this hard drive and its compatiblity with Windows 7. Thanks

WD had a bad period for a couple of years in the race with Maxtor, but their products have improved to the level they once had, since last year.

If you connect the sata drive with USB2, it will be horribly slow.

If your computer has an e-sata connection, buy an e-sata external disk and the performance will be equal to internal drive.

There are also e-sata adapter boards to put into your computer, allowing you to connect the e-sata drive.

Just something to think about.


7 more replies
Relevance 77.14%

First post so please go easy on me. I have one of the above and on first use showed no problems on my windows XP Laptop. Then i came to use it and got a block from Mcafee virus detected and prevented the WD from operating. I got onto WD help desk who informed me this was a problem they had notified Mcafee about and they were doing a fix. I should leave it a few days and then update my Mcafee. This i have done numerous times, still the same problem. The only way I can run the WD is by disabling Mcafee and installing the wdsync file again. The virus it shows is WDSYNC_ 7.0.328.exe.Another issue is that when I disconnect the WD from my Laptop I loose my wireless connection and have to re boot the computer and have windows connect the wireless connection. Probably have not made my self clear but any help appreciated.

Answer:Western Digital external Hard Drive 320

Get rid of McAfee. It's pretty worthless, anyway.

6 more replies
Relevance 76.27%

Hi guys,I purchased a 1 TB WD external hard drive 3 months ago. I've noticed bad sector on it after I ran a hard disk test software. I was wondering if I could run a low level format to get rid off the bad sectors. If yes, what tool is recommended. Is this drive is going to keep making problems for me? Is it faulty and there is no hope for it?Please advise.Thanks in advance,Shaz

Answer:Western Digital External Hard Drive Bad Sectors

First, I would backup everything on that drive that is important to you.Then run Chkdsk.... Vista - then if problems persist return it for another under warranty

4 more replies
Relevance 76.27%

Is it not a good idea to leave it on with my computer all the time? I've heard mixed comments on this. My computer is on about 17 hours a day, and it gets shut off at night most of the time. Any advice would be appreciated.

Answer:Solved: New Western Digital External Hard Drive

7 more replies
Relevance 76.27%

I have a Dell Pentium Dual Core computer with Windows 10 Pro I attached a Western Digital External Hard drive that was working just fine but a few days ago all power went out in my room and my PC with attached external HD went out as well. When I restarted my PC everything seen fine...except now my external HD is not being recognized. Ir starts up just fine I can hear it I can see the lights come on but I don't see it with a drive letter. What should  do ?bigal50

Answer:External Western Digital Hard drive not being recognized

Under Disk Management in the computer look there to see if its mounted but shows up as not formatted or not partitioned. It might be there but no drive letter assigned. If you see it there DO NOT PARTITION OR FORMAT IT... instead you will need to run software to scan this drive and correct for damaged file tables. If the drive is not detected there then the drive may be damaged. If under warranty you could return the drive for a replacement but all data would be gone and potentially in the hands of whoever gets your dead drive. Or you can open the enclosure and mount the drive as a slave drive into a desktop computer and maybe then see it in disk management to work on its data recovery or if its the USB to SATA daughter board that blew on the external enclosure through this process of power loss, then your drive might mount up and get a drive letter as a 2nd hard drive in the computer in which all data would be accessible without a data recovery process needed.

6 more replies
Relevance 76.27%

Hello everyone, this is my first time posting here so please bear with me.

Lately I seem to be having problems with my WD 1TB external hard drive. I noticed the problem about 2-3 weeks ago when I went to play some music from Windows Media Player. Windows Media Player took a very long time to open and when I went to play some music files it would freeze up and I would have to end the Windows Media Player process through the Task Manager. After that I tried going directly into my external hard drive to play the music, but Windows Media Player would not play any file I chose. I noticed as I was opening the external hard drive through Windows Explorer it took a very long time for all the files to load and there is only 48GB worth of data on the external hard drive. I then started looking around online and found that it may be some type of security issue or that I should run CHKDSK. I tried to change the security settings so I could gain access for my files, but it kept coming up as Access Denied. Then I decided to run CHKDSK, which was somewhat of a mistake/problem because it took about 4 or 5 days to finish (I checked both boxes in CHKDSK). After CHKDSK finished it said that some problems were found and fixed, but as of now I am still having problems trying to access my files.

Regardless of what CHKDSK accomplished, I still think that there is a security issue and I cannot figure out how to fix it. The only way that I can get everything to work is to go file by file a... Read more

Answer:Problems with Western Digital external hard drive

Check to see whether Permissions Time Machine can help resolve your problem.

Permissions Time Machine Free Download

AMYD Projects - Official Blog: Permissions Time Machine v1.4.2

Do create a System Restore point before using this software so that you can revert back if need be. ( In fact you should always do that before trying any new software you haven't used before..)

4 more replies
Relevance 76.27%

pl help extra local disk drive just 1tb over all system my os windows 8.1 Lenovo b490 pl help me

Answer:1TB Western Digital External hard drive crashed

You need to post more information about what exactly happened or what is happening now. Just saying "external hard drive crashed" is not informative enough.

3 more replies
Relevance 76.27%

operating system: win XP

external hard drive: western digital WD 5000AAK

my brother just took my external hard drive to his friend to copy some series from him (vista computer!!!) and when he connected the hard drive to our PC again and opened the "series" folder, the hard drive crashed, closing everything including explorer.exe. after some seconds, explorer shows up again. we never had this problem before, i suppose the problem exists because of the different operating systems

i would appreciate your help!!!
thank you!!

Answer:western digital external hard drive keeps crashing

can anyone help me???

3 more replies
Relevance 76.27%

A friend of mine thinks he has fried his 120GB Western Digital External USB hard drive and wants to know if there's any way to retrieve the data and/or fix it.
It is a WD Model WD800B008-RNN 120GB drive.

What he did was he accidentally plugged the 30V power adapter from his printer into the 12V hard drive. He brought the drive to work today and I can even smell the fact that it is slightly burnt.

He says when he plugs it in now, the two lights on the front (one green and one red) light up, and his computer seems to recognize that the drive is there, but he can't access it.

Is there anything that can be done to recover the data? Or is the only possibility that of bringing it to a disaster recovery company which charges an arm and three legs just to attempt to fix/recover it (which often still isn't possible).

Answer:Possible Fried Western Digital External USB Hard Drive

9 more replies
Relevance 76.27%

Good afternoon,
I am sure this has been mentioned on here many times, but every time I search for my problem, I always get the same results: Third party this, format this, backup your data that.

Here is what is going on. I have a 2TB external hard drive that is more than 90% full. backing up my data via third party software is not an option because I don't have room to store the data anywhere. The copious amount of data on the drive is also why I can not just simply format the drive to change the file system. I have also tried a couple of methods involving check disk commands and using disk management. neither of these methods have worked out in my favor. This problem has really shaken my confidence with computers and troubleshooting. up until this point I thought I was pretty well educated on fixing stuff like this, but I really can not figure this one out.

So here's the summary: large hard drive, no formatting, no backing up the data, RAW to NTFS.

Thank you.

Answer:2TB Western Digital external hard drive Raw to NTFS

I'm still confused. What is it you want to do?

Try Recuva, if you think your files have been deleted!

12 more replies
Relevance 76.27%

My computer shows all the files on my External hard drive, but I cannot access them. I get an error message that says the files are not found. I tried a data recovery, but the program cannot access the hard drive. Whats next?

Answer:Cannot access external hard drive ( Western Digital)

I would run CHKDSK /R driveletter:

If that doesn't work, I would remove the disk drive from the enclosure, install it internally to a desktop computer and try CHKDSK /R driveletter: again.

1 more replies
Relevance 76.27%

Hello, thanks for taking the time to read this.

I enjoy making short films as a hobby and I run a couple YouTube channels that I upload to frequently. I went to open up one of my project files in Sony Vegas Movie Studio but for some reason, it took ages to open up. I had to sit there for a minute or so just for the program to begin and once it opened it took maybe two more minutes to open the project file.

The program was running really slowly and it was sluggish to try and edit anything. At first, I assumed it was a problem with my computer. It had been working just fine the day before so I rebooted the computer and tried again only to confront the same issue once more.

I have a 1TB HDD in my computer and a 1TB Western Digital External HDD that I use to store most everything that had to do with my films. I always have the External HDD plugged into my computer.

Anyway, the reason I think it's the External Hard Drive failing is because I noticed going into Windows Explorer that any time I would open a folder on the actual computer's HDD it would open just fine, but opening a folder on the External Drive would have me wait for about 20-30 seconds.

After this, I ejected and unplugged the External Drive and tried to open a Project File in Vegas that only used things stored on my computer and it loaded just as quick as always. So I would be lead to believe that the reason it was running so slow is because it was loading a Project File that used components stored on the Exter... Read more

Answer:Western Digital 1TB External Hard Drive Failing

Have you tried plugging the external into some other port on the PC?

You need to go to WD web site and download their disk tool for that particular drive. It will have a couple of tests. Try the simple quick one first.

And look up the return procedures for the drive at the WD web site if it fails the drive tests.

You might want to make an image of the drive with a tool like Macrium to preserve whatever is now on it in the current state.

6 more replies
Relevance 76.27%

How do I reformat my 320GB WD Passport Elite? I really don't know anything about computers or hard-drives, and I can't figure out how to do this. Help would be much appreciated!

Answer:Reformatting a Western Digital external hard-drive help

Go to Computer Management-Disk Management locate the drive in question, right click on it and select format.

1 more replies
Relevance 76.27%

I have a Dell Pentium Dual Core computer with Windows 10 Pro I attached a Western Digital External Hard drive that was working just fine but a few days ago all power went out in my room and my PC with attached external HD went out as well. When I restarted my PC everything seen fine...except now my external HD is not being recognized. Ir starts up just fine I can hear it I can see the lights come on but I don't see it with a drive letter. What should  do ?bigal50

More replies
Relevance 75.4%

I can browse this forum for data recovery methods, but before I jump into that, I want to explain the events that led up to this terribleness.

I've been running this external hard drive on my XP desktop for a little over a year and have had no problems. I've plugged it into numerous other XP computers, several laptops running Vista, and even a few Macs. There have been no problems and I've been able to take files on and off with ease on all these different computers. Today though, my friend just bought a Sony Vaio laptop with Vista, and with my successful history I plugged it in without any doubts... the "installing new devices" thing, then the statement saying that the device is ready to use. But upon trying to browse the device, we get a long loading process that's halted with a "This device is not formatted. Would you like to format it now?". I've read other people's posts of their similar predicaments, but it seems that it's more of a "I just plugged this into a Mac and now I can't access it" thing. I know Sony has a tendency of ruining everything, but I really have a feeling there's something else involved. Something seriously needs to be done about such a ruin-everything process.

If I was a freaker-outer, now would be the time. Years of work gone to waste.



Answer:500GB Western Digital external hard drive - needs formatting?

So, are the other computers saying it is unformatted, too? Go through this thread, there are quite a few solutions listed.

1 more replies
Relevance 75.4%

I have Win 7 Home Premium 64 bit installed. All drives work fine and there is no issue on the drives except for one major problem, and I don't have a clue as to why.

I have been having BSOD in my FAT32 500gig external hard drive. If I go to delete a file or folder, it blue screens instantly, if I check the box that says 'delete immedialtely, do not send to recycle bin', then it doesn't blue screen. If I save word document in the external HD it blue screens on me.

It is 500gig, there is around 55gig free, and it is formatted to FAT32 for accessablity.

I have some small usb flash drives I occasionally plug in the computer, they are FAT32, and they work fine.

This is my most crucial data hard drive, and it has been used flawlessly with XP SP2 32 bit, Vista Home Premium 32 bit, and Windows 7 ultimate 32 bit.

This is my first encounter with 64 bit operating system. Is there something I need to know about FAT32 external hard drives? Is there not enough room for it to do anything? Was it just a bad Win7 installation?

Once again I have never had an issue in any other 32 bit operating system. Could it be because it is FAT32?

Most times I can access the files in the drive, I can go deep into the subfolders on the drive, but once I try to save anything or delete anything it instantly crashes and goes to the BSOD.

Anyone please help - the files are too important (backup images, business backups, etc...) for this to happen. I could revert back to 32 bit, but I have heard ... Read more

Answer:Western Digital 500gig External Hard Drive BSOD


Backup the data on the drive and then see if there is a firmware update for it. Install.

2 more replies
Relevance 75.4%

Can someone knowledgeable help me by telling me which of the following 3 external hard drives would be the better choice in terms of value and reliability.

1) Western Digital 1TB My Book Essential, 2 year warranty,
WDBAAF0010HBK -113.99
2) Western Digital 1.5TB My Book Home Edition, 3 year warranty,
WD15000H1CS - 139.99
3) Seagate 1.5TB Free Agent, 5 year warranty,
ST315005FDB2E1 - 139.99

I don't really need the included security software or backup software since I will just save the files that I want to be saved. If the choice was just between these 3, which would it be? I tried doing a google search and reading customer reviews on retailer sites, but it is very confusing. Some people will have good things to say and others will have bad things to say about each one. A friend of mine told me to keep #2 since he and a few other people he knows have owned and still own several Western Digital external drives with no problems.
Thanks for the help.

Answer:Which external hard drive to pick? Western Digital or Seagate?

8 more replies
Relevance 75.4%

This is not a repeat! It's just that I read somewhere about one needs to make sure that it is formatted to NTFS. My Windows XP Sp2 is formatted to NTFS so will this present no problem when I come to use the drive?

Answer:Maplins 250GB Western Digital External Hard Drive

No roblem.Used one for two years.

5 more replies
Relevance 75.4%

I have been using this WD hard drive (1 TB) for several months now without problems. My main computer crashed with a little help from my fists, now I am trying to rebuild an older computer, it was partitioned (i guess) with both Linxus and DOS, and the program files and all my original computer back up folders, videos and pics are stored on my external harddrive. When I plugged it into the DOS computer, it does have windows XP, but an error messgae popped up stating the e/drive needed to be formatted. I had never seen this error messgae and did not format the drive, but it wouoldn't allow me to access the drive. I tried again after re booting the computer, and I wasn't sure what the formatting involved so I hit YES, a WARNING message popped up telling me all my files would be erased if I formatted, and I immediately hit NO and unpllugged my drive. Now I can't see any files on the drive, although it recognizes it on other computers, it will not show the space capicity or free space, and it says it in NTFS format. Did me plugging this drive into a DOS computer change the settings somehow from FAT32 to NTFS? and if so How do I save my files? I did not format it, so I don't believe the files have been erased or it should show the free space as 1TB, right? PLEASE PLEASE PLEASE, I will die if I lost all thiese files

Answer:Western Digital External Hard Drive Format error, please help

Hive info on the HDD is protected. Missing drive info? That's why your getting that error message to format it but you don't. What OS did you have prior?

See this link from MS for the fix using chkdsk /p

5 more replies
Relevance 75.4%

Morning everyone,Please can someone help me.Yesterday I noticed that my drive was not functioning correctly and have now checked out the WD website for answers and think I have a drive failure.However, when switching on the drive I get a faint clicking noise and cant turn off the unit in the normal manner except by removing the power. The drive is also not recognised in My Computer running XP.Is anyone able to confirm my fears or recommend any software / procedure to recover my files?Thanks as always.Angry ;-)

Answer:Clicking Western Digital Media External Hard Drive

Sounds as though it is defunct, can you see it in Control Panel > Admin Tools > Computer management > Disk Management?

10 more replies
Relevance 75.4%

I unplugged the external hard drive while working on some networking setups, and then plugged it back in to my pc.

Now the pc doesn't recognize the F:\ drive where it was previously.
I searched for new hardware and it doesn't recognize the hard drive.

Answer:Solved: Western Digital External Hard drive - not recognized

As a quick test have you plugged the drive into another system?

Have you tried another usb port on your system?

2 more replies
Relevance 75.4%

Just the other day my wife and I are watching several movies on my external hard drive, which has a plethora of movies we've gathered. It's not even that old, less than a year old.

here's what I've done:

I have three computers in our house

-Windows 7 64bit Desktop (custom built)
-Windows 7 32bit laptop (Dell Vostro 1700)
-Windows 7 32bit Toshiba)

Not a single one of these computers even so much as detect the hard drive at all now. I tried a different usb cable as well, and i got nothing. I tried different wall outlets, it still blinks when I plug it in the computer, but the computer doesn't remotely see it.

Here's exactly what happened leading up to this, so no one is confused:

I first noticed a problem when I tried to download a new movie using utorrent. It started the file, and then failed saying something was wrong with like cyncro or something. Whatever, I looked up the error code. Appears others have had this issue as well, so I did what they said, "chkdsk /r" on my hard drive (J:/). It got to step five, but froze nothing, for over 6 hours it sat there and not a thing at all.

So I cancelled it, closed it out, and restarted the computer with the device plugged in.

it reboots, and now...absolutely nothing. It doesn't even see that a drive exists.

like I said, I've changed out the cables, moved power outlets, tried different computers and different ports, and done these steps on each of them:

1. Checked device manager...... Read more

Answer:Western Digital External USB Hard Drive Unrecognized in Windows 7

Look Shawn I ma no expert but have you tried DISKPART to see if it is in there - I sometimes have this problem and pretty well all the time it will show up in that.

Nb ""
"****" is just to show the letters to be typed not the quotation marks

Start > type "cmd" in search > right click the cmd at the top of the Start menu > left click "run as administrator" > let it work to a balck and white DOS screen > type in "diskpart" > Enter > DISKPART will come up > type "list disk" > Enter it will show all the drives (disks) on or in the machine.

If you know how to snip or capture the screen post back the screen.

1 more replies
Relevance 75.4%

Hi all, as the user name sugests I.T is all a bit tech for me {at the moment} by you got to start somewhere right, So i've been asked to set up 6 brand new Dell laptops bought for my software engineers in the industy - i have been given a 7th Dell laptop same as the other 6 which has had all the required software needed by our engineers for the machinery programing process installed on it - i've also been given a 1TB western Digital {USB connected} external hard drive for cloning the software and transfering it on to the other laptops, so this afternoon i cloned the 7th laptop with all the software on it using system back up - creating a system image file on the external hard drive, but when it came to transfering this image on to the other laptops, i thought i'd beable to restore {set up the C: drive} the new laptop from the file path E: {the external hard drive path} but it doesn't have the option {E: drive or USB input or external drive} only system restore/back up disk or network path, i can't use the network path as the company has access/permission,firewall blockers that basically stop our engineers laptops from working on customers sites when online, which kind of stops any work from happening, and is why the company I.T deparment wont help me out in this situation, any help or guidance greatly appreciated as i really have thrown myself in at the deep end

Answer:CLONING to Western Digital external hard drive = {{NOVICE}}

Sounds like the company I.T deparment, will not help due to software licensing issues.

6 more replies
Relevance 75.4%


My Western Digital external hard drive just stopped working. There was no fall or energy issues as far as I know. It was perfect until yesterday, but today it keeps flashing a white light in front of it very quickly (each 1 or 2 seconds). Every blinking is accompanied by an intern spinning sound.

The power button also stopped working, and pressing it does nothing. My Mac Pro won't recognize the hard drive anymore, and it doesn't show up on Finder or Disk Utility. It looks like the device is frozen.

I tried changing the usb port, changing the outlet and reseting the computer, but nothing worked. I couldn't check for problems via third part software or check for firmware or driver updates because I have no access to the device whatsoever, as my Mac doesn't show it anywhere.

I can't remember the model of the hard drive, unfortunately. I bought it back in 2009. It looks like an older version of the "My Book Studio", but instead of just a little dot in the front of it, it has an oval lightened shape. (the one that keeps blinking).

I am kind of desperate because a lot of my work stuff is there! Please help!
Thanks folks

Mac Pro Quad Core Intel Xeon/OS 10.7 / 16Gb Ram / 1TB internal drive / 1TB + 1TB external drive

More replies
Relevance 75.4%

Hey,I have had this WD My Book with about 400gb of space on it. I got it 2006black friday. I have only used about 100gb filled with years of images,videos,assignments,and a large amount of music from my collection. I have this in my machine that is Xp for about a year then in a new Vista computer i got last summer everything was working fun until i booted up today and when i clicked on it in my computer a message would appear saying "J:\ is not accessible, The Parameter is incorrect." I really just need to get the files off of that and onto my home computer, I despritly need those files. My Computer:Hp Pavilion a6200nWindows Vista HomeAti Radeon 8500gt 512mb3.5Gb Ram360gb HDAmd Athlon 5000+ 2.6 Rated at 7.5

Answer:Western Digital 400gb External Hard Drive Falirue

Is the WD my book an external HDD?.(see last question)If the drive shows in My Computer can you run CHKDSK or Defrag?.Have you checked Event Viewer for any error messages?.Is the listed in device manager?.If its and external HDD,I have known the USB interface to fail.If its at all possible(seek advice first),can you remove it from the caddy and use as an internal drive?.Just be careful,doing even the basic procedure could cause data loss.

10 more replies
Relevance 75.4%


I've decided to buy my very first external hard drive. I want a big one (1 TB) that is reliable but also cheap. Of course it would be great if it is fast as well.

After some research, I've figured that these two below are the cheapest options. Which one would you choose? Or neither?[]=664433&ArticleId[]=1493450

Thanks in advance!

More replies
Relevance 75.4%

Maplins list this as 'New'. Price is 69.99 inc vat ex store. Has anyone got/know of this drive and if so what are their opinions.

Answer:Maplins 250GB Western Digital External Hard Drive

Ordered one from Amazon 11 cheaper, delivery due tomorrow.

2 more replies
Relevance 105.78%

Hi, I would like to know if the Western Digital Passport External Hard Drive would work with my Toshiba laptop (A100-SK900E), I have seen reviews of the hard drive itself saying that it will not work with SOME laptops, will this work with mine?

Answer:Western Digital Passport External Hard Drive Question Regarding to Laptops...

Seems most likely any problem is associated with driver availability in the operating system being used.  Drivers are available in XP but not in SOME versions of Vista.  Here's a link to comments by other owners.  Below is an extract dated Jan 25 this year..QuoteLike Coolreem, I have spent hours trying to research this drive. WD Support is useless. They kept insisting that something is wrong with my USB port, the drive itself, etc. After 2 hours with Dell Support and upgrading a USB port just for the heck of it, the drive still does not work. Works great on my XP! Some have suggested reformatting the drive itself but I haven't found a way to do this yet. Upgrading to Ultimate is not an option for me - I'm not putting out the money for the upgrade just so I can get this Passport to work.As much as I hate to admit defeat, I think I am throwing in the towel on this one and looking for something else. I'll just consider this poor decision making on my part and a lesson learned. I will NEVER buy another Western Digital just because of the name value. After the utter nonsense from their support department, I may never buy another Western Digital product period!Sorry - cannot answer your question, it looks like a suck-it-and-see problem and hope it's not a lemon!Good luck

7 more replies
Relevance 105.78%

OS: Windows Vista Home Premium 32-bitSystem: Acer Extensa 4420-5237 LaptopRAM: 2GB DDR2Processor: AMD Athlon 64 x2 Dual Core processor tk-55 (1.8 GHz, 2x256 KB L2 cache)Drive: DVD-Super Multi DLHDD: 160GBDon't know what this means:Up to 896 MB Ati Radeon Xpress 1250 HyperMemoryProblematic hard drive: WD7500AAV 750GB  External USB DeviceReceived and first used it Christmas Eve. Using it for media backup utorrent. Usually get 300-350k down speed until it apparently runs out of steam a few hours later. Going more than one or two directories deep then results in a long, slow attempt to read (represented by explorer's address bar steadily graying to the right) it. When it (address bar status bar) eventually fills up, it asks me if i've formatted the disk yet, which I did first thing to it (pardon clunky grammar). Unplugging power and then putting it back in a minute later makes the thing good to go for bit. Then it starts (heh, puns) all over again.

More replies
Relevance 105.78%

I have a Western Digital external hard drive model: WD3200B007-RGB. Recently after a Windows update and reboot the computer would no longer recognize the hard drive. A reboot tried to reinstall the hard drive but could not find a valid driver and searching support on the WD website found that WD no longer supports Legacy hard drives. I have tried two other computers with no success (assuming that, of course, those have also received the most recent Window update). I am running on Vista on one computer and XP Pro on the other two. I absolutely have to have access to that drive - does anyone know where to get a new driver? This is a firewire drive.

Answer:Cannot locate updated Western Digital external hard drive driver

8 more replies
Relevance 105.78%

i have a 750GB western digiital external hard drive that i recently obtained or bought. when am copying files to it, the speeds are okay but when it comes to copying the
same files from it to say another laptop, it copies for some files normally but some are very slow whwn copying them. it recently also created another partition 230GB yet its capacity is 750GB. if anyone could me with this problem. am out of ideas. thank you
in advance for the help.

More replies
Relevance 105.37%

I purchased a Western Digital 250gb external hard drive (My Passport Essential I think) a few years back with the idea that I would use it as a backup to my main computer and/or an alternative hard drive storage for my music. But I have been sadly deceived and luckily I have only used it as a sync/temporary access drive when I needed to print stuff away from home.

Well the time has come to upgrade to a new computer (with more space and speed etc than current) and I have been trying to find ways to transfer my existing files across.

In my search, I have stumbled across many forums/websites that advise the WD external hdd and the preinstalled software (WD Sync/Dmailer Sync whichever it is now) is not suitable as a backup drive and that if the computer is erased and at any point resync'ed, the data on the external hdd will be deleted. Also many people advise they have lost files as a result of computer crashes etc and cannot retrieve the files from either their WD hdd or their computer. All of which has prompted me to start this thread.

Can anyone please tell me, is there a way to...
1. Transfer my files to my new computer using the WD external hdd? NB. Not as important as I have alternative methods/may start another thread.

2. Turn the WD hdd into a back up drive without purchasing the Dmailer Backup software? (NB. I am not opposed to buying new software but I feel I have been "done" by a highstreet (actually retail park) computer store and I don't par... Read more

Answer:Use Western Digital external hard drive as a backup drive

6 more replies
Relevance 104.55%

ok my hard drive goes through alot. i bring it to work and friends house but recently i pretty much filled it up to about 15 gigs from full capacity then when i was in a friends house and i tried to transfer some tv programs to catch up on but the speed was unbelievably slow. i put it down to the hard drive being so close to full so i said fine. then i brought it home and plugged it into my ps3 so i could watch some movies and i watched one movie no problem and then about half way through the second the ps3 froze but didnt crash just came out of the movie i was watching and now the read speeds are unbelievably slow and the ps3 or computer freezes while trying to read just the folder list in explorer and sometimes the crc error comes up and what i have seen on the internet that is normally to do with cds/dvds not external hard drives. anyways i bought a new 2tb hard drive and tried to copy some files over and it just seems to stall and not copy the files. i had intended copying the files then reformatting the hard drive but it seems to be something more serious than i thought. i dont know what it could be so i am looking for a different prospective. can anybody help me?

Thank you in advance for any help that you ay give.

Answer:cyclic redundancy check error on a western digital external hard drive (1tb)

8 more replies
Relevance 104.55%

Does anyone know how many milliamps this device draws?

The "Technical Specification" provides plenty of info but does not specify the actual current. All it says is that it is powered directly from the USB port. But I need to know exactly what the peak ma of this device is.



Answer:Western Digital My Passport Essential 250GB USB 2.0 Portable External Hard Drive

15 more replies
Relevance 104.14%

My Western Digital 500 GB external drive took a nose dive yesterday. When I plug it in to the computer via the USB drive, the computer doesn't see it. I went ahead and took it out of the plastic case just to see if anything was noticably broken. Nothing seemed loose or anything. It will still power on and the drive seems to run when its plugged in to the computer. (It feels really weird now though when it runs--almost like holding two of the same poles of a magnet together). I took the drive to Micro Center to pick up cables so I could try to plug it in to my desktop or laptop. The tech support person was able to access the drive when it was plugged directly in to his computer via SATA cable. I got the cables I home...can't find a place to plug the cables into inside the desktop or laptop... Anyhow.. I'm thinking that the problem is more with the component that enables the drive to be plugged in to the USB.. its a circuit board that the power supply, SATA, and USB cord plug in to. Does anyone know what its called? Is it possible to buy a replacement part for it? Are there any other suggestions? Thanks!

Answer:Western Digital External Drive Problem

You can buy an external case replacement. The drive will mount inside the case. I'm not sure what size you've got, but you can start here and refine your search.

3 more replies
Relevance 104.14%

Heres how it goes...
I use my external as a storage for a lot of important data. Just today, I turned it on and noticed the drive loaded, but, when I clicked on it, it had said "The disk in drive L is not formatted Do you want to format it now?" The hard drive was full to the 450gb mark! Hopefully this can be fixed without losing any data, I don't know what could have caused this to happen.
Your help is appreciated.

Edit: Right now I'm scanning with Data Lifeguard. Its going to take 4 hours, so Ill update when its done.

Answer:Western Digital - External Drive Problem

We hear "The hard drive was full to the 450gb mark!" all too often... The drive is probably toast

7 more replies
Relevance 104.14%

Bought my daughter a WDC 320gb external hard drive for her XP lap top. Was meant to be virtualy plug and play operation but had terrific problems getting it to appear as a device under my computer. Tried to use it on my p.c. but again it won't show. Eventualy I got it onto her laptop but right clicking or left clicking on the device produced no result. I have tried to download software from WDC web site but can't. Any suggestions where i've gone wrong .

Answer:problem with western digital external drive

Did Windows Recognize it? If it did you should see a icon with a green arrow near clock. If its there then its loaded as a removable drive. Press Windows key plus E key to open Windows Explorer the drive should be near to the bottom on the left. you can drag and drop files to it etc

10 more replies
Relevance 100.86%

Can someone tell me the easiest way to solve this problem?

I have a western digital external hard drive that has just stopped working.

I was accessing it through a 3.5 USB 2.0 to SATA external hard drive box.

I ordered a new external hard drive box and that works fine, however the hard drive still does

not show up on my laptop.

I have concluded that the hard drive has died.

Is there any way to recover this data? Do I need another external hard drive?

Is there a way to transfer the data from the bad hard drive to a memory stick.

Any advice would be helpful. Thank you.

Answer:Western Digital Hard Drive problem

10 more replies
Relevance 100.86%

I hope this the right spot for this post, if not I apologize. I have a my book 1tb extremal hard drive and due to the mini usb piece falling off, I had no choice but to take it out and hook it up in my computer. I have windows 7 and disk manager recognizes it as unallocated. If I assign it a drive later it says that it needs to be formatted before I can use it which is NOT what I wanna do. Going to it's properties, it recognizes it as a gpt disk. How do I get it to ntfs without deleting anything? Or at least be able to use it, still without deleting anything. Before it messed up I only had about 30 gigs left and everything on it is very important. Any help would be greatly appreciated.

Answer:Western digital hard drive problem

Files that are not backed up are files you do not expect to keep.

Why was it initialized as GPT?

Try recovering the files or partition table with Testdisk (for Windows). Do not run chkdsk, or make any other changes to the drive until your files are recovered or they will be gone forever.

Some other possible tools (it may be tril and error until something sees the files). Test a file before you recover them all in case the program is not getting the real files.

Free recovery applications:

Paragon Rescue Disk Free Edition (Undelete partitions, boot corrector, file recovery)
Dr. Freeware Boot CD (also has partition tool, drive cloner and imager)
DiskDigger & NTFSWalker
Pandora Recovery (Free for personal use)
Smart Data Recovery
Recover Files
Roadkil's Undelete
Free Undelete (NTFS only)
Softperfect File Recovery
ADRC Data Recovery Tools
Undelete Plus
Data Recovery
PCI File Recovery
Ultimate Data Recovery
Disk Investigator


O&O Disk Recovery
Paragon Mount Everything (Mounts any file system, CD/DVD burning, File Manager, Partitioner)
GetDataBack (For FAT or NTFS)
Ontrack EasyRecovery Pro
File Scavenger
Recover My Files
RecoverPlus Pro
Zero Assumption Recovery
[email protected] File Recovery
Final Recovery
Recover4All Professional
Easeus Data Recovery Wizard
NTFS Recovery

2 more replies
Relevance 99.63%

I have got a serious problem with my 1TB WD hard drive, wd10000eb035-01.

It has been working okay up until yesterday but now it freezes whenever I try to do anything. An example, I tried copying across a folder but after doing 1/5 of the pasting it freezes - been waiting 2 hours now and it hasnt moved anymore.

When I first got this drive I did some research and I went along with someone's advice to Fat32 format it. I understand this was perhaps stupid. The problem I have is that the information on here is seriously important, on it I have the only copy of my daughters baby photos and I cannot lose these. Ironically this weekend I had freed up some time and planned to back these up to my laptop.

Since I pretty much started using it upon connecting it to PC a box has always asked 'scan and fix' or 'continue without scanning'. I always chose the latter because one time i chose 'scan and fix' and i lost all my data.

My question: I have had an idea, do you think if i partition this drive and copy the needed data to the new partition i would regain full access to the data? OR I know there is software that can change the format type to NTFS, has anyone ever done this?

I should add that this problem seemed to me to get worse when i pulled the cable out because everything stopped responding and that was the only option.

Thanks for reading, i would be really grateful of any advice.

More replies
Relevance 99.63%

I have a 250g Western Digital internal hard drive (L:/) which is only used for a genealogy program. After having a "could not open" problem with the genealogy program, I decided to reformat this same internal hard drive. A few minutes into the disk reformatting our electrical power failed and there was no back up power supply. The hard drive still appears under "My Computer" and asks me if I want to reformat the drive. I click "yes" and it starts formatting but never finishes. I'm running Vista Premium and a Western Digital Internal SATA Hard Drive. Any help fixing the problem will be greatly appreciated.  [Saving space - attachment deleted by admin]

Answer:Western Digital Internal Hard Drive - Problem

Try running the Data Lifeguard Tools ( Free ) from WD's website and see if they will complete....Choose remove all partitions and then re-create them.NOTE: It needs to be formatted after you create the new partition/s

3 more replies
Relevance 99.63%

I have a Western Digital 60 Gig hard drive. Things got so bad with crashing. and hard drive not being found when booting up that I formatted it and went for a clean install of Win XP Pro. The drive has formatted and I started to put Win XP Pro in. At one point after the system coppies the new Windows files to the drive it needs to re-boot. At this point all I get is a blue screen with whit white letters saying (STOP: c0000221 unknown hard error\systemroot\system32\ntdll.dll) end of message what is going on? is the hard drive dead or dying? When I boot from another drive I can see the Western and all the Windows files I have just put on to it but it still will not go through the boot process.I managed to extract all my working files from it even though it was acting up the other day, by booting from my other drive and and making a coppy from It. Any Ideas will be most welcome. The Drive in question was a replacement for a Maxtor that went wrong and was replaced, and can only be six months old at best.Regards Migwell

Answer:Western Digital Hard Drive Problem Message

Does this help - click here

3 more replies
Relevance 99.63%

I have a WD My Passport which was working fine until today. I plugged it into a number of computers and it is recognized, however, the message I get is " This drive needs to be formatted". I am unable to view any files on the drive, and the WD software program gives the same message.

How can I recover my files from this drive ? I have laptops, with Windows 7 and XP, a desk top with Windows 8, and I could load Vista if that would help ?

Any suggestions ? :cry

Answer:Western Digital My Passport Hard Drive Problem

You're in trouble. Try to recover everything yourself:

I usually would consider a second backup to cloud or DVD occasionally, though that's of little help now.

10 more replies
Relevance 99.63%


I am having some problems with my Western Digital 320gb hard drive. When i load up the pc, windows starts and the desktop loads up etc. I then go into "My Computer" and the drive is present, i can access it and brouse through files. But it disapears from 1 minute to 20 minutes after complete load up. I currently have 2 hard drives in the pc, a 40gb master (containing windows) and a 120gb slave (containing programs and media). I attached the 320gb onto my other IDE cable and set it as master and connected it to the end IDE connector. I did this just so that i can transfer all my files on my 120gb over to my 320gb.

Does anyone know why the drive is simply disapearing without warning?

If you need any further information please let me know and i will help as much as i can.

Many Thanks,
Andy Gray

Answer:Problem with my 320gb Western Digital Hard Drive

That should work, humm with the hdd as the master I assume you are setting the jumpers on the cd/dvd drive as the slave? If so try making the cd/dvd drive the master. Some burners are picky they have to be the master and the third hdd as the slave. Just because it is the slave you still should be able to transfer files to it with no problems.

Edit - something else to consider maybe the PSU can't handle the load and is crapping out.

3 more replies
Relevance 93.89%

I am using WD 1TB external Harddisk(Windows 7 home premium 64 bit), but few days ago, when i want to transfer file to my harddisk, it's fail to do so. After this , I just close my folder and off my laptop, but starting that time, it start show I/O error when i connect hard disk to laptop, even laptop can detect the hard disk also, it also show nothing and cant open the hard disk folder, can somebody please help me to solve this problem?

More replies
Relevance 93.89%

1T/B Western Digital external drive not being recognized

Hello everyone,
I have a WD 1T/B external hard drive that is not being recognized by my computer anymore. It just stopped working. When I plug the USB cable in, Windows recognizes that the device is there, and says that it has installed the approapriate software for the device and it is ready to use. However, the drive does not appear in My Computer. Also, I have right-clicked on my computer and then the Manage option, and under Disk Management, I do not see the drive. I have all of my sports games and music on the drive. I just need some help on how to solve this problem.

Answer:1T/B Western Digital external drive

Tried another PC? Its possible something in the enclosure died and the drive itself is fine. Could open the enclosure up and put the drive in another one or put it internally in a PC.

1 more replies
Relevance 93.07%

Hey all, got a question here on behalf of my girlfriend's computer. She just bought a Western Media MyBook 250GB external hard drive for her G3 Ibook. According to the manual, it should auto install after being plugged into the USB port, but this is not happening. We downloaded the software from the Western Media website, and it still doesn't seem to be recognizing the drive. It meets all the minimum requirements.
She called the Western Media customer service, and I know they were able to bring up a box that showed the computer is reading that the drive is there, but it is not launching onto the desktop to be used.
If anyone has any ideas on how to solve this, it would be greatly appreciated!

Answer:Problem installing Western Media external hard drive

did you have your HDD formatted??
it need to be formatted before you can use it.

2 more replies
Relevance 93.07%

I have a western digital 1 tb hard disk. which was working fine few hours ago.
but now when I am connecting it it is not showing in my computer.
I am using a windows 7 X64 machine.
I have tried every thing.
when I uninstall the driver from device manager and connect it again, windows tries to
install the driver but fails every time.

I have lot of important data on the drive
Plzzzz Helppp

Answer:Windows is not reading Western Digital external hard disk


2 more replies
Relevance 92.66%

Hi I am just about to be treated to a new External desktop hard drive as a gift. I know there are cheaper drives but I have narrowed it down to the choice of a Seagate 640GB or 500GB Freeagent Xtreme or a Western Digital My Book Home Edition 500GB. I want the USB AND Esata interface. The Seagate is about 30 dearer than the Western Digital but has a 5 year warranty and Firewire as well as USB and esata. Western digital has 3 year warranty. Can anybody give me any information to help me make the decision and decide whether the 30 extra is worthwhile.Thanks in advance.

Answer:HELP Seagate or Western Digital external drive ?

I have a Seagate OneTouch external hard drive (because I got the 400GB model at a very reasonable price at the time), but I've used Western Digital internal drives for many years.Both are excellent products and have proved spot on reliability wise.

10 more replies
Relevance 92.66%

Hi Guys

I have a WD 1T My Book, which i have used twice, in six months. Now the PC won't recognise the external drive. The external has is powered up light on and the latest version of the WD software is installed on my PC, but still it is not seen. I have been through the device manager search etc and still nothing. I am using Vista 32bit with sp2 installed. All my other usb devices work no problem. Any suggestions.


Answer:Western Digital external drive probs

for starters go to wg support WD - Service & Support Home and download and run the lifeguard diagnostic app for your model.

5 more replies
Relevance 92.66%

ok, so i have a 640GB WESTERN DIGITAL EXTERNAL ELEMENTS HARD DRIVE, the computer (running 32-bit windows 7 home premium) recognises it with the "du-du" sound when it is plugged in, BUT. wond tecognise it in "My computer" it shows up in the "device management list" but i cannot Manualy change the drive letter, the option isnt even there. i want the data off of it, it is not under warranty. anybody have any ideas for me to try?

Answer:Western Digital external drive not recognized

Was it previously recognised, but won't now?

Some more information about how it happened would be handy, as that will help diagnose any problems.

15 more replies
Relevance 92.66%

so ive got a western digital my book essential external hard drive. ive had it for about 2-2.5 years now and ive loved it. it is a 500gb. ive been using for storeing pretty much everything on withoit a problem untill now. recenlty its not been able to let me access the contents and now i cant even see it on my computer. also when i plug it in sometimes it will bog the comp down and the access light flikers wich normally it doensnt do this unless in use. is it cooked? shoudl i thorow it down my stairs?brake torque it? i really dont want to have to buy a new one and also id like to get my data back


just noticed i can see the drive but it is not accessible when i try and it is not called files like its supposed to just a generic name and drive letter. also when i try to acess it it crashes explorer unless i wait for about 2 minutes untill it says u need to reformat this drive to use it. ive already tried to make it work on 2 computers 1 install of vista and 2 installs of xp with same results

does anybody have a solution for me dont wanna lose 300+gb of data

Answer:western digital external drive issues

Those are some of the classic signs that the drive is failing. Your options are to try some recovery software, free or otherwise, try to image the drive with something like Acronis True Image with the ignore bad sectors option turned on (check which version supports that option before using), or possibly running a program like SpinRite from targeted at the drive (Ideally making an image first to get what you can and then run SpinRite which may very well make it possible to recover all the data...or kill the drive if its a mechanical problem because SpinRite works the drive pretty hard.

3 more replies
Relevance 92.66%

Hi SevenForums Community,
I just accidentally hit the power cord running from my external 1TB Western Digital MyBook Essentials with my foot and the drive crashed over 2 feet to the ground!

Nothing is cracked.. And the drive still has all the files on it and it playing music and movies just fine... but I think i should check it and stuff. The only thing that happened the connectors on the back are off alignment now with the plastic casing so i have to slide over to insert cables. This drive has everything of mine that i own on it and I'm worried about it.

Is there any software i should use to check this drive for errors?

Thanks so much..!

Answer:DROPPED my Western Digital External drive!!

I would just open a command shell and run a chkdsk <drive letter>: on the drive, and let that report any possible errors.

9 more replies
Relevance 92.66%

I have an external Western Digital HD that is playing up. When plugged in it just emits a "beep beep" and the power lights do not come on, also it does not show up on "My computer" anyone got any ideas?

Answer:western digital external drive (not about the lawsuit though)

Well, first stop it to try it on another machine. If it fails there, you'll probably have to contact WD if it's under warranty, and crack the case and test the drive itself if the warranty has expired.

1 more replies
Relevance 92.66%

I have just bought this external drive and am trying to download the driver onto my laptop from the WD website, as I am running Windows 98SE. I have found the WD Essentials USB 2.0 driver and when I click the DOWNLOAD button a small screen appears with a blue line across the top and the words "File Download". However this box just flashes on and off all the time and locks up the computer. The only way to get rid of it is to switch the power off. I have enabled pop-ups as requested, and have also disabled Norton Antivirus 2005. I have no firewall. I have tried a number of times without success. Can you please help? Many thanks.

Answer:Western Digital USB 2.0 250GB external drive

I have just downloaded it without problems, aristo, if you wish I can email it to you, it's a 2MB zip file.

2 more replies
Relevance 92.66%

hey i want to remove the virtual disc drive from my western digital my book and use it as a normal external drive.. i dont want to use the WD software..

ive heard that there is some way to do this, but i searched the WD website and couldnt find anything...

has anyone else ever done this, or heard of this?

also, it must be something new they have started doing because my old 250gb mybook has no virtual drive or anything...

Answer:western digital my book external drive

have you tryed looking up free software for the virtual hdd? and also wouldnt this be in the registry as well im sure if you can find the extention and maybe manualy delete it or use software that will restore the drive to the original try this it may help it also talks about how to get rid of it through hardware manager

4 more replies
Relevance 91.84%

Western Digital's has crippled the 1TB My Book World Edition external hard drive. This is by design.

Answer:Western Digital cripples 1TB My Book external hard disk--by design.

13 more replies
Relevance 91.84%

Hi all,
Got a Western Digital My Book WD2500 032-001 External Drive with issues.
Had it for 2-3 years just for back-up. The other day it just started clicking so
I turned it off and back on. Since then, it starts up, clicks a few times, and then you
can hear it wind down. Green light stays on as normal. Can't see it in My Computer or
device manager.
Searched online and didn't really see too much other than remove it from the case and insert
in a desktop so this is what I did. Put it in an XP system. When I turn the PC on the drive clicks
a few times and the computer gives me a black & white screen that shows my CPU, ram, drives,
at the bottom it says ERROR 0200: Failure Fixed Disk 1, Del to Setup or F1 to resume.
When I resume it starts fine but can't see the the WD drive in My Computer, Disk Mangement, or in Bios.
Not sure what the jumper settings should be although I did search and I put them at what
I think are slave settings. Don't know if I may need to download some drivers for the system to see the drive or what.
The data isn't too important but would like to get at it if I could.
Thanks for any help!

Answer:External Western Digital Drive Clicking & Can't Access

Typically, this means your drive is dead and salvage is very expensive.

1 more replies
Relevance 91.84%

I have been using this USB drive for some time. I have it divided in to three seperate partitions, but recently (and this is the second time this has happened) XP will no longer detect the already existing partitions on the drive. I am able to see the drive in device manager, it shows up as a WD 2500JB External USB Device, as well as in the manage option when right clicking My Computer. However in the manage window it shows the whole drive as unallocated space. I know that there are files on there, (several GB's of customer backups.) it was there just yesterday. Any ideas on how to get Xp to pull it's head out and see these partitions?

More replies
Relevance 91.84%


I'm new to this forum. Can someone please let me know the life expectancy of a Western Digital 250 GB external hard drive? It's model WD2500B011. Thanks!

Answer:Life expectancy of Western Digital external drive

10 more replies
Relevance 91.43%

Hi peeps

Thought I'd come on here to refresh my enthusiasm! Trying to fix a friend's Western Digital external hard drive which is an old type 'My Book Essential' drive. Have read up on the Internet and this seems to be a common problem - as soon as the hard drive is plugged in, it instantly slows the computer right down (so it's almost unoperational). It takes between 3-5 minutes to show up in My Computer and even then you aren't able to open the drive (hangs when you click on it and fails to open). If I go into Disk Management it appears in there and says it's 100% free which I know for a fact isn't correct, well at least I hope not!

It shows up in Device Manager instantly under disk drives. It's a 1600JB (either hard drive ID or model number). Can anyone shed any light on the problem? I really want to get this working again and has a lot of music and photos stored on there.

Any help would be much appreciated, thanks.

Answer:Western Digital External HDD Problem - Help Please!

The first thing I'd try .. Is run a Data recovery on it.
See if the data recovery can see the drive and recover the files.

Recuva is popular here at TSG .. Here's a list of recommended Recover programs.

1 more replies
Relevance 91.02%

hello friends

I am from india and 2 months back i bought an usb 250 gb external hard drive "my passport series from western digital" with bill and warranty. Now the sad thing is that by accident i placed my hand over the drive and just a little of my weight went on top the drive, it then made screeching sound, since it was connected to my notebook live. Probably the head scratched the plates inside and crashed. well all that hapnd just within fraction of a second and i believe the loss would not have been much(i mean the physical loss, not data).

Now the drive is not functioning. let me assure u that the pressure on the drive was still not much, may be the angle made it worse. So now the drive is though not working but looks perfect anyway. there is no sign of tampering as it has not been tampered. Will i get the replacement for the drive under warranty. if they dont can i argue or sue them. please advise me. i have filed the warranty replacement and courier person will come in next 48 hours to take my drive. But not sure whether i shall get the replacement. Do Reply.


Answer:Western digital 250 gb external my passport drive died.. please reply

8 more replies
Relevance 91.02%

So I have a external hard drive I loaned to a friend so she could watch a couple movies on her mac (I used xp) soon after giving it to her she said it just didn't work any longer. Long story short, time machine somehow got on it/did something to it/I dont know. When I plug it into my pc/xbox it will no longer come up in My Computer but it does make the connect sound and comes up in the icon bar as a "safely remove hardware" icon. I don't really know what to do, at all. I would like to save all the data seeing as I have spent a lot of time amassing it but from what I have heard that may not be possible. Either way I need to get something going on it. If anyone has any idea's please help me out. Anything will be helpful. Thank you!

Answer:Western Digital External drive won't show up. Time Machine has something to do w/ it

What's the make/model # of the external drive?

3 more replies
Relevance 90.2%

My issue is I had my old computer that I gave to my aunt to use as her old dell from 2001 died so they have had my computer for maybe 1 year to 1,5 years and I had had it fro like 3-4 years before that. It was custom built not that it matters. Anyways the computer has been working just fine and they have not experienced any issues whatsoever until yesterday when they woke up and the computer was sitting at a black screen saying select proper boot device etc etc. They said when they went to bed it was on the yahoo homepage and when they woke up like this. So my initial thought was maybe it got bumped and a cable came lose, not the case then I tried different sata ports still nothing. The drive doesn't even show up in the bios and so I ended up taking the PC back home with me and I took the Hard drive and put in an an external case I had and it spins up then starts like a whirring noise and then click, click,click not very loud but it's there if you hold the drive close enough to your ear.and obviously the drive doesn't load up using the enclosure. So I asked her had you been experiencing any issues at all I mean anything lately and she said no everything was working perfectly fine until that morning. So my question is which I am pretty sure I can guess the answer, but is three anything I can do to for the drive so that we can try and salvage some stuff off of it. I mean she said it's not the end of the world and theres not a ton of stuff but still If I can ... Read more

Answer:Western Digital 500 GB Hard drive

13 more replies
Relevance 90.2%

If a hard drive cash and it also make noise. Is anyway to remove the data from the hard drive. I tried to install it as a slave drive, but the computer not Recognize hard dive.


Answer:Hard Drive- Western Digital

If the drive has been damaged to the point where it cannot be accessed, then the easiest way to get the data off of it is to use a data recovery service. This would be very expensive, but in most cases, it is your only option.

You say it made a noise. What kind of a noise was it? It sounds like the motor or heads are damaged, which would definitely make data recovery your only option. However, if it is only the controller board that has failed, it is possible (although difficult) to replace the board with one from an identical, working drive.

How exactly do you have the drive set up as a slave (what channel, what jumper setting, etc.)? Does your BIOS recognize that it is connected?

3 more replies
Relevance 90.2%




Answer:Western digital hard drive

If it is formatted with an NTFS partition and transferred from another computer, you need to take ownership of the folders and files as described here:

3 more replies
Relevance 90.2%

I have this 80 gig WD HD that was working good until I had to reformat it( cloning my running HD to the WD messed up before completeing is the reason for the reformat) and now all it shows is 46 gig. I have trouble with WD HDs all the time. What do I need to do to get it back to its correct size?


Answer:Western Digital 80 gig Hard Drive

6 more replies
Relevance 90.2%

I Have A Second Hard Drive And I Want To Use It For Storage Only
Do I Write It Back To Zeros ???????
Do I Put The Jumper On The Cs Or Sl Or Ma On The Back Of The Hard Drive??
Remember All I Want Is Storage On The Second Hard Drive
On The First Hard Drive The Jumper Should Be On (ma) Correct??

There Are 10 Pins On The Back Of The Hard Drive
* * * * *
* * * * *
Ma Sl Cs
Cable Select
What Are The Other Four Pins For??????
These Are Both Western Digital Hard Drives

Answer:Western Digital Hard Drive

16 more replies
Relevance 90.2%

  i got this hard drive in august and now it seems to me broken, whenever i try to run games like Counter Strike 1.6 or Counter Strike: Source i hear a click from hard drive and my computer freezes :/....happens all the time, so I put my other hd in my comp and all the games running, but with this your hd it wont there any way to fix it?

Answer:Western Digital Hard Drive

Does the drive work when not playing games?  Is it all games or just CS that don't work?

14 more replies
Relevance 90.2%

Please can you confirm that this p/c can take a second hard drive.I have a new 2TB WD20EARS-OOMVWBO (or 00MVWB0) cant tell if they are zeros or O"s. notice this comp fromn HP website can take 2TB WD hardrives with some issues on the 5400rpm models but still can use.I belive this on is a 7200rpm version so shouldnt expect any probs. However when after fitting i only get the BIOS screen displaying details of my proccessor,Ram and Drives includind cd/dvd drive. However it seems to register it as it displays its details but says IMINANT HARD DRIVE FAILIURE BACKUP URGENT.cant do anything from there when i press to continue just mess saying something fatal has happened and then crashes. Please advise have i just got a bad one or am i missing steps to install this hard drive??
Please provide previous troubleshooting steps, or information that can help HP assist you.: have tried swapping the sata leads round onto diffrent connection on motherboard still receiving same results,just on a diffrent port thats all. Any help will be appriciated should i send it back???

Answer:Western Digital hard drive

6 more replies
Relevance 90.2%

i dont know you but i need help with my hard drive it is a 120 gb hard drive form western digital and i am currently trying to install win xp on it because my old drive got a virus and got messed up but twoards the end of the installation it said the HD got stuck in a loop can you help me?

Answer:help western digital hard drive

QuoteHD got stuck in a loopWas this a Windows installation message?All I can think of is to re-do the whole hardware installation, checking bios then re-installing the OS again.I've never seen a 'stuck in a loop' warning before.  

4 more replies
Relevance 90.2%

I bought a new Western Digital hard drive. The size is 160 GB, however, when I install it into the compute the size is 137 GB. How can I get 160 GB of hard space or 152 GB of hard space.


Answer:Hard Drive- Western Digital

8 more replies
Relevance 90.2%

I installed the western digital data lifeguard tools and ran full tests for both hard drives that I have and they passed. However, under properties for each drive it says Health Status - Warning. I was wondering what this exactly means.

Answer:Western Digital Hard Drive

I had scanned my hard drives (maxtors) with a similar tool and it said that a brand new hard drive had 3 moths to go (this was almost a year ago now) and one that was 3 years old had more than a year. It might be nothing to be concerned about.

1 more replies
Relevance 89.79%

hey guys, i just got this up and running yesterday and when in operation (but not actually transferring files to or from it) the drive makes a slight humming noise. my older WD 'my book' never made this noise.

is this normal? like i said, i only got it running recently and i don't know if this is apart of normal operation or not. is there any way to check? i did a 'quick drive scan' using the inbuilt software and that returned no errors.

if i did a more thorough scan and checked for bad sectors would this answer my question and solve the problem?

thanks guys

Answer:Western Digital External my book drive making a humming noise?

6 more replies
Relevance 88.97%

Does WD have any hard Drive testing utilities?

I got a client's clients computer where their data become corrupt of not reason. I just want to make sure that it's the hard drive that is at fault, and not any thing else.

Failing WD, any other third party programs that can write and rewrite to the harddrive would be helpful.

Answer:Western Digital Hard Drive Testers

Have you tried Chkdsk?

The Ultimate Boot disk has the Western digital program you speak of and much more.
In fact it has SERVERAL HD diagnostic tools. And Much more, Again.

At any rate, back it all up immediatly.

4 more replies
Relevance 88.97%

Hello. I'm on a Dell XPS 410 running Windows XP. For some time I've had a Western Digital My Book Premium 500BG USB Hard Drive attached on which I back up data. The recent backups have failed, and when I open My Computer the drive isn't there.

Many attempts have been made using information on the Western Digital site to find a fix for this, all to no avail. It seems my problem is not on their radar at all. The backup software seems to operate the way it's supposed to, except that the drive is not recognized by Windows, so I can schedule backups and make selections as to what gets backed up, but nothing happens.

I cannot use the Safely Remove Hardware tool to unplug it so I can reattach it because the hard drive doesn't appear in the list of devices. It does not show up in the Device Manager in Windows. I need to be able to get the data off of this drive.

I also tried attaching the Hard Drive to my laptop running XP, which also did not recognize the drive.

Any suggestions?

Answer:Western Digital hard Drive not recognized

Mabey the usb cable is not functioning properly.

Does your hard drive give any indication as to whether or not it is recieving power??

5 more replies
Relevance 88.97%

As I type this, I have 2 hard drives in my computer:

1. A 60 GB Seagate with Windows XP/Software
2. A 120 GB Seagate with a bunch of my music/pictures/other geek stuff

I obtained a western digital from a friend (120 GB that was corrupt, he gave it to me and I planned on wiping it etc.) When I exchanged it for the 120 GB seagate, i got the error "No Hard Disk Detected!" when I would boot up. I thought that the hard drive was just dead for good, so I threw it in my closet, thought nothing of it.

This morning, my cousin came to me with his hard drive that crapped itself. It is the exact same western digital hard drive model. I decided I would put it in, and that one gave me the same error! It only runs this error whenever I put those HDs in there. I tried to set my BIOS to boot from my 60 GB seagate, but the option is surprisingly not available when those Wester Digitals are in there. What can I do!? I've considered booting up in linux, but I really don't want to have to do that, I just want to use Windows. I'll use a Live version of Linux if necessary (and if it will work [which i think it will]) but can anyone please tell me why its not working with these hard drives!? Any help is appreciated!

- hater2win

Answer:Hard Drive Not Being Detected! Only When In With A Western Digital...

16 more replies
Relevance 88.97%

Hi, this is my first post in these forums, and I hope that someone may be able to help me with the following problem.I have a Western Digital My Passport Elite external HDD that I've recently purchased.The drive works flawlessly with my Mac, and installed itself, complete with all it's software in under 2 minutes, but when I connect it to my Windows XP laptop, it simply won't work.XP detects it as new hardware, but doesn't recognise it as an external HDD. It appears in devive manager with a yellow exclamation mark.I'm sure that the device is supposed to be plug-and-play, which it is with my Mac, but Windows can't seem to do anything with it.My computer is up-to-date, including it's BIOS, all drivers, and all Windows XP updates.I've also purchased a USB Dual power cable, just in case the drive needed power from 2 USB ports instead of one in order to run, all to no avail.I know that the drive works, so what am I doing wrong that prevents it running under Windows XP?Any help, suggestions or advice would be immensely appreciated.Kind regards,Lee.

Answer:Western Digital Hard Drive Won't Work With XP.

Have you checked WD support site for the product?

10 more replies
Relevance 88.97%

I have a 433 mhz celeron running win me, with 64 mb ram and a 30 gig western digital hard drive. The HD has never been the greatest, it runs off of ez bios, and takes forever to detect. Then I changed the power supply in the system( it is an AT power supply) and starting up the hard drive makes much noise powering up and only autodetects half the time. I rechecked the cables, everything seems fine. Additionally, the power supply came with a green cord hanging off the power switch button, and this cord has a circle at the end. I would assume this is a ground but there is no place to put it. What should I be checking first?

Answer:western digital hard drive prob

6 more replies
Relevance 88.97%

I recently installed a second HD. A 120gb WD. I'm using it to hold all of my media files and have installed it as a slave F:. My problem is when I formated it I only got a thrid of HD space. I used the format/setup disk it came with and even downloaded a diffrent one from the net and the same results. Any bright ideas? Thank you for you help.


Answer:Western Digital hard drive format

did you check to see your mobo could cope with that size of drive, my old board could only cope with a 36gig drive tops.
there is sometimes a jumper get-around-check the manual of the drive and board

2 more replies
Relevance 88.97%

I have a 300gb Western Digital Sata 3.0 Hard Drive. Recently there was a power outage in my area that caused my computer to shut down. A few hours after I turned it back on everything was running fine until I recieved a numerous amount of errors in windows XP, forcing me to shut down the computer and run the check disk utility. While running the check disk utility, around 10 or so files were deleted because of being corrupted. Then when I booted back into windows xp it stopped at a black screen and never went to the desktop. So I decided to try and repair windows by booting directly from my windows cd which is slipstreamed with sp2. everything was fine until the cd began copying setup files on to my hard drive. At about 50 percent I got an error with one of the files saying it wasn't able to be copied correctly and said that my cd may be damaged. I decided to ignore the file and continue installing, but the next 20 files or so had the same error. So after reading this I decided to use another windows xp install disc (I have about 4). That and the other 3 I used all got the same error when repairing windows on various setup files on the disc. So i just decided to format my hard drive and install a fresh copy of windows. After I partioned and formatted my hard drive using windows xp, it began copying the setup files and at about 50 percent, I got the same errors as before. I then tried all my install discs again and I was still getting the same problems. A friend suggested tha... Read more

Answer:Problems with my Western Digital Hard Drive

go to western digitals web site and aquire some diagnotic software appropriate for your HDD. (you will probably need an error code from this software before you can RMA the drive)

A low level format is not an option, this needs to be done by the manufacturer to preserve the file structure on the disk.
If you low level format with anything other than approved soft from the manufacturer you seriously risk permanently destroying the drive.

Have you tried running a full chkdsk from the recovery console? some thing like chkdsk c: /r

Edit: additionally, thinking about it you should test your RAM, it may be your RAM than is faulty an causing these problems so get memtest86 and run that for a few hours.

5 more replies
Relevance 88.97%

I have a genealogy software program (and the associated files) installed on a completely separate internal hard drive (L:/). There is nothing else on this hard drive. All other programs are on the main internal hard drive (C:/). Recently the genealogy program failed to open due to file corruption (that's what the warning message said anyway). After spending a lot of time trying to get it to open, I decided to reformat the L:/ drive and reinstall the genealogy software. About an half-hour into the formatting the electrical power went off. After it booted back up I ran the format hard drive again 3 or 4 times (it took hours) but it didn't work. I can see the hard drive listed in the "My Computer" window but it has no "properties" and doesn't work at all.I'm running Vista Premium and the hard drive is Western Digital WD2500KS (WD Cavier SE16). Any help or suggestions will be greatly appreciated. Thanks.     

Answer:Western Digital Internal Hard Drive

I would suggest travelling to WD's site and DLoading the DATA Lifeguard tools.Follow the instructions for creating a bootable CD with the tools on it.Use the tool that is for preparing a new drive for first use...Good Luck !

6 more replies
Relevance 88.97%

I have a Western Digital Elements 1Tb external drive which contains around 490Gb of data.(The drive itself is a WD Caviar Green, 32Mb cache)
The drive functioned normally for an amount of time but a while ago it started failing to spin up. I'm not getting the distinct 'click' of a dead drive, just repeated quiet attempts to get itself going.
I have removed the drive from its enclosure to see if the casing was the problem. After connecting it to an internal SATA port and power cable my PC failed to boot so it seems it is the drive itself which is the problem.
The drive shows up in Device Manager as working properly and any diagnostic tools show the correct capacity and volume of data but the folders remain inaccessible and my PC seems to struggle to perform some tasks while the drive is attempting to start. When the drive does finally show up it shows as a 'local drive' in 'My Computer' and remains inaccessible.
I have tried:
Editing the registry as advised on the Microsoft support site
Changing the drive letter
Multiple USB and power cables
Using as an internal drive

Answer:Western Digital hard drive not working

Well, if you can't access any files even when the drive is set as an external, the drive is toast... unless you want to pay someone to retrieve any data

4 more replies
Relevance 88.97%

the problem is that when the utility of wd is running it says "disable ddo" ive been in dos mode and i got a message that explains that the windows xp cant go beyond 137gb. i want to format so i can have 1TB.

Answer:disable ddo on western digital hard drive

Data Lifeguard should be able to remove the Dynamic Disk Overlay:

1 more replies