Computer Support Forum

Unkown Device, Code 43

Question: Unkown Device, Code 43

Since about 1-2 months ago whenever I hooked up my phone (HTC Rezound) to my computer through my USB chord I get an error message saying that it's an unrecognized device and that it was stopped because the device has shown previous problems. I used to upload videos and pictures from my phone to my computer about once a week for months straight and I didn't have a problem with it. Is there any way that I can adjust something in my computer to fix this? Thank you for your help!

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Preferred Solution: Unkown Device, Code 43

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link (This link will automatically start a download of Reimage that you can save to your computer.)

Answer: Unkown Device, Code 43

Welcome to Seven forums.
you might read this Unknown Device Code 43 It says code 43 is usually a driver error. It the phone listed in your Device manager? Control Panel\All Control Panel Items\Device Manager

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Hp 6730b win.7 pro 64 bit  Unknown device on Microsoft ACPI-Compliant System code 28 Unkown device on pci-bus code 28

View Solution.

Answer:Unkown device on pci-bus code 28 / Unkown device on Microsof...

Hi: You need this driver for that device... This package contains the software that enables the HP Quick Launch Buttons, which are special function keys on HP Notebooks. This software works with supported notebook models that are running a supported operating system.

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Hello, ok so after recently doing a clean install of windows 10(please don't get me started on that mess). my system has been plagued by random usb drops. it's where everything connected via USB suddenly disconnects then reconnects out of the blue. well I was using a Rosewill Transenclosure RX200R-APU-25B USB 3.0 dual 2.5 hard drive enclosure and transferring files from one drive to another (connected via USB) when one of these drops occurred. Now whenever I plug in my hard drive enclosure in a windows warning pops up and says "the USB drive that was just connected Malfunctioned and could not be installed" and in system manager it says "Unknown USB device (device descriptor request failed)". I know it's not the hard drives because I can remove them and use another connection and they work fine, all files intact. It's just now my hard drive enclosure won't recognize. This also happened to a "Loot crate exclusive Game of Thrones stark sigil 4GB USB stick I plugged in and turned into a windows 10 install drive. When I plugged it into use it after the windows media creator said it was done the USB stick was raw and unformatable. Please help. Microsoft keeps telling me it's a hardware issue even though it happened on two different systems. both operating windows 10 never any issue with windows 7 or 8.1

Dell N7110
i5-2450M about to upgraded to an i7-2820 if I can get this USB issue under contol
16GB Samsung DDR3 Ram
3-750GB HDD, 250GB HDD
EVGA GTX 1... Read more

Answer:Unkown USB device (device descriptor request failed) after disconnect

The driver could have been corrupted please re install the drivers for dell. Hope this helps

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Hello, ok so after recently doing a clean install of windows 10(please don't get me started on that mess). my system has been plagued by random usb drops. it's where everything connected via USB suddenly disconnects then reconnects out of the blue. well I was using a Rosewill Transenclosure RX200R-APU-25B USB 3.0 dual 2.5 hard drive enclosure and transferring files from one drive to another (connected via USB) when one of these drops occurred. Now whenever I plug in my hard drive enclosure in a windows warning pops up and says "the USB drive that was just connected Malfunctioned and could not be installed" and in system manager it says "Unknown USB device (device descriptor request failed)". I know it's not the hard drives because I can remove them and use another connection and they work fine, all files intact. It's just now my hard drive enclosure won't recognize. This also happened to a "Loot crate exclusive Game of Thrones stark sigil 4GB USB stick I plugged in and turned into a windows 10 install drive. When I plugged it into use it after the windows media creator said it was done the USB stick was raw and unformatable. Please help. Microsoft keeps telling me it's a hardware issue even though it happened on two different systems. both operating windows 10 never any issue with windows 7 or 8.1

Dell N7110
i5-2450M about to upgraded to an i7-2820 if I can get this USB issue under contol
16GB Samsung DDR3 Ram
3-750GB HDD, 250GB HDD
EVGA GTX 1... Read more

Answer:Unkown USB device (device descriptor request failed) after disconnect

The driver could have been corrupted please re install the drivers for dell. Hope this helps

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I've made a fresh, clean install of Windows XP on my toshiba portege m200 (tablet). I've got most of the devices drivers installed, but there's one that I can't figure out. Device Manager says I have an "unknown device" on my "Intel 82801 dbm lpc interface controller".

What is it? I thought it was the chipset, but I had installed the Intel chipset drivers (twice, just to make sure I had really done it), but it still reads as "unknown device" on "Intel(R) 82801DBM LPC Interface Controller - 24CC ".

Answer:Portege M200 - Unkown device in device manager

To fix this problem go to device manager, right click on the unknown device and select update driver.
When the hardware update wizard comes up, select the advance option.
On the next window, select the "Do not Search. I will choose the driver" option
Now go to the Intel listing and select the correct "82801DBM LPC Interface Controller - 24CC?
Click OK and now it should work.

Make also sure that you have all drivers from the Toshiba website installed: > Support & Downloads > Download Drivers

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I recently installed Windows 7 on my L500-164 with all Vista 64 driver. I didn't find special drivers for Windows 7 x64 on the drivers download page.
But there is still one device with an unknown state in the device manager. I installed all avaible drivers so I don't know what that may be. How can I find out and install the proper driver? The device's name is just "unknown"

Thanks in advance

Answer:Satellite L500-164 Unkown Device in Device Manager

Hello Feodor

You confuse me completely. If the Win7 64bit drivers are not available how you can write ?I installed all available drivers?? What drivers you installed?

Anyway, open properties for this unknown device and go to details. There you can find device ID.
Send us this device ID.

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Recently i noticed that i have an unkown device in my device manager,its hardware id is "PCI\VEN_1414&DEV_0004&SUBSYS_00041414&REV_00", which seems to be a usb host simulator.
But what on earth is it? I can't delete it, after deleting, it will appear again.

Answer:Unkown device in device manger and can't be uninstalled

If you right click on it then click Properties it should show the name of the driver. I'm not familiar with it. But deleting will just cause Windows to reinstall the device. I would find out what the driver is for before uninstalling.

Also "if it ain't broke don't fix it" is usually a good rule of thumb to follow.

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In my device manager I have an unknown device in the other devices pull down. It's location is on [Microsoft ACPI-Compliant System] Diver Status [The drivers for this device are not installed. (Code 28) There is no driver selected for the device information set or element.] It has no digital signer, no driver version, provider, or date. Under properties: details its lists...
This just showed up in device manager today and most of the info I can find on it is Vista 64 related. Can anyone explain to me what this is and if it's important?

Answer:Device Manager Unkown Device

Have you tried optional updates thru windows update - i think its to do with a monitoring chip on the board - there are a couple of drivers on the site - ASUSTeK Computer Inc.

Click downloads - vista 64 bit OS - GO to utilities - this maybe the driver you need - ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit - i would see if this installs firstly, or whether its on windows update.

There is also a driver Im not sure about it could be : ACPI driver for ATK 0110 virtual device version 1043.2.15.37 for Windows 2000 / XP (32bit and 64bit) / 2003 (32bit & 64bit) / VISTA (32bit & 64bit)

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Question: Unkown Device

Hey guys,

I formatted my girls comp with Xp corporate edition did all the update sand updated all the drivers I was able to update.

She has an after market graphics card ATI radeon 7200. Now the device manager is saying that I need a VGA controller, and there is also an unkown device in the list. So I tryed doing the automatic updates through windows wizard, but it cannot locate the unkown device or the VGA controller.

Just wondering if anyone knows of a way to resolve these problems?

Answer:Unkown Device

radeon 7200 drivers:

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I've installed windows 7 home premium on a sony vaio laptop. I have an unknown device in device manager and I can't figure out what it is. I've been to intel's website and ran the checker there, all drivers are up to date. Any ideas would be helpful... TIA

Answer:Help with an unkown device...

whats the model number of the Vaio?

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Question: unkown device?!

hi peeps,

Ive build my new pc the intel i7 2600 and its awesome, ive installoed windows and all the drivers and my software but in device manager theres one device which i havnt got a clue on, its called "pci simple communications controller", do any of you know what this is?

Answer:unkown device?!

Did you install the chipset drivers, for your board?

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Question: Unkown device

Dear sir, i brought my ThinkPad X61 and try to replace OS Vista by Windows XP Professional (Traditional Chinese).after setup the XP, i find some device can not be install properly.i try all the driver download from lenovo website but can not find any.At last, i visit the lenovo webiste in china and a page of download driver claim that there are some bugs if XP is installed.Patch(s) provided user to download to solve these problems.Unfortunately, i can't search any patch from other region is so kind to direct me how to find a suitable patch.thx 

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Hi, I am having an issue with my computer failing POST, but the beep code does not match anything I can find.Current Specs:AMD 6350 Black Edition Unlocked 6-core CPUAsus Sabertooth 990 R2.0 MoboAsus Radeon HD 7850 GPUAsus Blu-ray/DVD/CD BurnerOCZ 90GB SSDWestern Digital 500GB Blue HDDWestern Digital 2TB HDDCorsair Ballistix Sport RAM 2x8GB (16GB total)735 Watt Raidmax 80 Bronze PSU w/ blue ledThermaltek Armor Evo Case w/ hot swap HDD bay, 2 x USB 3.0, 2 x USB2.0, 2 x 200mm fan (one w/ blue led), 1 x 120mm fanIssue:Upon power up, the PC fails POST and gives me the following: 1 long beep, 3 short beeps. A slight pause and then the "normal" beep that usually indicates a good POST, then the 1 long three short pattern repeats one time at a higher frequency.No display on any monitors. Everything else seems to be working (lights, fans, ETC)What I have done (not necessarily in this exact order):Power CycleUnplugged all external drivesUnplugged all external components (mouse, KB, etc)Unplugged everything from the back except the power.Switched RAM locationsRemoved 1 stick of RAM and cycled it through different locationsCycled second stick of RAM through all locationsRemoved all RAM (this was the only thing that resulted in a changed. I then got a short beep repeating without stopping)Unplugged all fansRemoved GPUPut GPU in different PCIe slots (the bottom one was not checked; PSU blocks it)Unplugged all internal drivesRemoved PSU cord for 10 minutesRemoved CMOS battery for 1... Read more

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hi guys every time i start up or restart my comp i get a blue screen(blank) for a few mins then when my computer finally loads i get a unkown device installion message but theres nothing to install and ive only got my charger plugged in

Answer:Device Unkown at start up

What "charger"? Is this the mains adapter for a Laptop or have you plugged a charger for another device into a USB port? If it is a USB connection, Windows might detect this as new hardware and try to install it.

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I just upgrade my CPU from a Intel Celeron D, to a Intel Pentium D Dual core. Everything works great. When i go into the BIOS it list the new processor and all that good stuff, but on the device manager it list UNKNOWN DEVICE under CPU, and when i try to upgrade the BIOS for the mother board (Intel D945GCL) its says that its not an intel product. Everytime i start Windows (Vista) is says new hardware detected, but cant find the driver. Should i reset the BIOS? Reinstall Windows? I dont know what to do. The MoBo is compatible with the Processor. Everything else (CPU-Z, Everest, Ect.) sees thats its the right processor. SOMEONE PLEASE HELP!?!?!?!?!?!?

Answer:Upgraded my CPU, Now Unkown Device

when you installed the chipset driver it installs the CPU as well.
go into your Add/Remove programs under Control Panel and uninstall the Intel Celeron D driver , restart the computer and once it loads again put in the CD that came with your motherboard and install the CPU driver again

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Hi All, Need some help here I'm doing a MDT 2012 build and I keep coming up with an Unkown Device on the X1 with a Device ID of ACPI\SMO1200. If anyone knows what that is I would appreciate it as I have all the drivers from the Lenovo website loaded. Thanks,X1Noob

Answer:Need Help Unkown Device X1 SMO1200

welcome to the community!
i'm pretty sure that is the TPM (Trusted Platform Module).
the X1 driver matrix here:
only has one driver available, and it's listed for WinXP.
does this help you?

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i have a device that i just noticed that is missing a driver. its call a pcouffin device. what is that? also where can i find drivers for it?comp specs on profile

Answer:unkown device in system

It's from VSO DVD software...Removal Tool...

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everytime i log onto my laptop i get 4 unkown devices popping up at the start wot can it be i have nothing plugged into my computer at start only power lead thanks

Answer:unkown device driver

Look in Device Manager and see if they show as Yellow Marks, if so uninstall them and reboot.

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I just did a clean install of Windows 2000 on an old IBM NetVista.

I upgraded the BIOS to the latest before doing so.

Everything is looking pretty good except I've got one device that isn't recognized in Device Manager. Device Manager does not say what it is - just the yellow ! mark.

I ran Aida32 and was able to determine that the unknown device appears to be an Intel 828101BA SMBus Controller.

I ran the Intel Inf Installer, but I still can't get Windows to recognize the device.

I'm not noticing any problems, but it would be nice to figure out what's going on.

What do you suggest I try now?


Answer:Unkown PCI Device - Looks like SMBus

Is this the file you ran?

Some of the 810 inf files do not include 2000. What model of NetVista is the machine?

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I am having issues installing Windows update and I keep getting "Code 800b0100: Windows Encountered an unkown error".
I have ran the Download System Update Readiness Tool for Windows 7 and that fixed another error that was coming up before but I am now getting this one.

I also ran the "sfc /scannow" and got "Windows Resource Protection did not find any integrity violations" at the end.

Attaching the CBS folder as well as the list of updates it is failing on.

Thanks in advance!

Answer:Code 800b0100: Windows Encountered an unkown error

i also tried to install updates manually but it fails

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At random times a unknown device will come up in the sound mixer, all it plays are ads. How can I remove this?

Answer:Unkown device in sound mixer

DownloadTDSSkillerLaunch it.Click on change parameters-Select TDLFS file systemClick on "Scan".Please post the LOG report(log file should be in your C drive) Do not change the default options on scan resultsDownloadaswMBRLaunch it, allow it to download latest Avast! virus definitionsClick the "Scan" button to start scan.After scan finishes,click on Save logPost the log results here.If you get crashes in normal mode,run it in safemode with networkingDownloadESET online scannerInstall itClick on START,it should download the virus definitionsWhen scan gets completed,click on LIST of found threatsExport the list to desktop,copy the contents of the text file in your reply

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Morning all. Some days ago, i bought thinkpad X240.When i check on device manager, i got on other devices menu, its show  "unknown device". I was try  install some driver it still same result.Can someone give me an information about it.thanks. /brAris Suharyono.

Answer:Unkown Device on ThinkPad x240

Hi,post here its Hardware IDs and Compatible IDs (mouse right click on Unknown device, Properties, Details tab, pull down menu Property)

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hiI generated a system health report from Control Panel\All Control Panel Items\Performance Information and Tools\Advanced Tools in Win7In the resource and performance monitor report it had 2 errors under the diagnostic report. these were Unkown devices ROOT\LEGACY_TAPISRV\0000 & ROOT\LEGACY_RASMAN\0000 a quick search has lead me to this site with a similar post I was wondering if anyone can help?

Answer:unkown devices in device manager

Unless you have a specific problem...I would ignore the report. If you go to the device manager and all the drivers are installed without yellow exclamation marks or red x's; if all the drivers are installed, ignore the report.

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I have a few problems:
1. My one USB 3.0 does not recognize any device I plug in. In the device manager "Unknown Device" is displayed under "Universal Serial Bus Controllers" when something is plugged in. I can charge my phone in this port though. Actually, I just plugged in an older USB mouse I had and it worked briefly. I haven't had this happen with anything else. I know I had this mouse consistently plugged into this port when it was still working though. Hm... coincidence?
2. One of my two USB 2.0s works, but it will only recognize my newer USB Mouse, and nothing else. My last USB 2.0 will accept everything I plug into it; the older mouse, USB Keyboard, and Wacom Bamboo Pen and Touch.
3. I'm pretty sure this is unrelated, but Windows always fails to install update "Intel Corporation-Display-Intel® HD Graphics."
4. The device manager likes to refresh... a lot... and fairly irregularly.
I've tried re-installing and uninstalling the "Unknown Driver," but to no result. 
A few images:

 USB device not recognized.png   24.91KB
3.0 In

 device manager in.png   66.66KB
3.0 Out

 Device Manager.png   65.73KB
All Out

 all unplugged.png   65.6KB

 USB device not.png   107.31KB
... Read more

Answer:USB 3.0 "Unkown Device" and other USB/Driver issues.

In Device Manager...scroll down to USB Controllers...uninstall each sub-item there which has "controller" in the description.  Once that is done, reboot...the USB drivers should reinstall upon booting anew.

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I've had a heck of a time finding drivers for my MB in the past. Even my $100/hr IT guy at work who took my PC home overnight at one point said he had a heck of a time finding the RIGHT MB drivers that worked.

So, my PC is working right now, so I'm a little scared to go messing with it but I think I've come to the right place. I've been having some random trouble rebooting and some slow frame rates in games and found I have a bad Video Card today (was running dual SLI) As I was researching that problem I discovered I have an unknown device, in the "Details" tab it's Hardware value is ACPI\AWY0001.

In another post on this site "" One answer was to update the chipset, but since that was an HP Pavilion the link provided obviously won't work.

My MB is an ASUS M2N-SLI rev. 1.00G

On a side note, I've read that the program EVEREST is a good program to give you info about your system, but when I install and run EVEREST home ed it can't give me any info about my MB, Chipset, GPU. Just thought that was weird. Maybe it's because all my drivers aren't installed.

Answer:Unkown Device problem, Maybe chipset related

In device manager under hardware ID's post the PCI/VEN and DEV numbers.

Is the board a retail Asus board or in a OEM(prebuilt) PC?

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Every once in a while, my windows XP crashes. When the windows automatically restarts, the error messaging of Windows shows up and says, "The system has recovered from a serious error..." When I send the error report to Microsoft, the online crash analysis says that the crash was the result of a devise driver but that no further infortmation is available. Other than the factory installed programs and Micosoft Office 2003 (a fully licensed legitimate version) and the RealOne Player, I don't have anything else installed. I have never had any file-sharing programs installed. Sometimes, before the Windows restarts I see this blue screen that quickly goes away which also says that the system crashed because of something, but the blue screen goes away quickly and the Windows starts. How can I find out what the problem is. How can I find out which one of my device drivers is causing the repeated crashing of the Windows XP? I even went to the device manager, but none of the devices had their boxes opened, which means that they are operating correctly. My laptop is an HP pavillion ze5385us and I bought it two years ago. It has Windows XP SP-1 with all the usual updates. It has the Pentium 4 Processor at 2.66GHz. And this problem has been going on for more than a year now. Please help!

Answer:Windows XP crash because of unkown device driver

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the controller itself is coming up unknown deviceone of my usb 2.0 are coming up unknow device + isnt working. can anyone tell me what is wrong + if i can fix it...thanks

Answer:usb 2.0 coming up unkown device..whats wrong?

yo need to be a bit more specific. what is coming up "unknown device"? the usb controller itself or a device you are attaching to it?

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Hello.In "device manager" I see an unknown device with this Id : ROOT\LEGACY_NPF\0000 (plus other references,see next): in "information system" : I desactivated this device.For now I prefere not uninstall this device because with this desactivation I known where I can find this device and I can still see these features.This device corresponds to nothing about my installation (hardware and software), so I think.And with this device disabled my pc run normally as before.Infection or simple problem ?Does anyone could help me (with a ZHPDiag or a HiJackThis rapport for exemple) for this problem and if necessary tell me how properly eradicate this unknown device from my PC ?Some precisions :My system : windows XP pro - SP3My antivirus (Comodo), adwcleaner and malwarebytes didn't find anything.My PC runs well (excepted sometimes for some slowing down but I think this is due to my configuration --> processor : 1,81 Hz / RAM : 2 Go).Thanks for your support.message edited by craumt

Answer:unkown device : ROOT\LEGACY_NPF\0000

Refer to this solved thread, same problem:

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In Device Manager this processor is showing as 4 unknown devices and does this anywhere that would show what the processor type is, is there a way to fix this?

I'm not sure if it even has to do with being in Windows 7 7100 or not though.

Forgot to say I just got this processor on May 5th so it's been like that since I first used it.

Answer:Intel Q9400 showing as 4x Unkown Device...

And when did you install Win 7?

I'd do a complete clean install....

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I've had issues with the touchpad on and off ever since I bought this laptop. Sometimes it doesn't work after a startup (fixed with restart), just skips around after startup (fixed with restart) or the "advanced" touchpad functions like two finger scrolling etc. don't work after startup (fixed by reinstalling drivers + restart.  But this time it's different. There is no mouse pointer, no function at all. I've rebooted several times. When I try to install a driver I am told there is "no appropriate driver to be installed". When I look in the device manager, there is no touchpad device but an unkown device. Its hardware ID is ACPI\VEN_FFF&DEV_FFFF which can't be right. I've tried uninstalling the unkown device and searching for hardware changes. I've tried updating the driver through windows. I've also tried installing the driver by using the "add legacy hardware" button but it did not work. And yes I have already checked that it's not disabled with the fn keys  Please help

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Can someone please send me the links to all "Unkown Devices" for the x200s?  I can not for the life of me figure out this last device.  I have installed the power manager driver, the tpm driver and intel amt.

Answer:x200s - "Unkown Device" after reinstalling Windows XP SP3

j0dy77, welcome to the forum, it would be helpful if you could post which X200s you have, even better post the Type and Model Number this will help members to help you. If it ends in CTO please provide some component details about it. Please do NOT post your s/n. Thanks

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Hello everybody. I need really help. It's driving me crazy.

Since 2 days ago I am having problems when I connect something to the usb device. When I connect my ipod or my flash drive the screen turns completely blacck and I have to turn the computer off to get rid of it.
Secondly, when I start the computer and the device is already plugged, it says that it's an unkown device, it does not recognize it!! What a pain!! Can somebody help me please!!!

But what makes me mad is that the usb port recognizes my mouse and camera... What is going on?


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I have a Equium L20-198 PSL2ZE!

I'm having difficulty with the drivers provided by this site whenever I try to install the driver it stops telling me that the chipset is unsupported by the program, so I have these unknown devices left to resolve

ethernet controller
pci modem
sm bs controller
sb controller
vga controller

And even though there a wireless switch (and it works ie turns the light on). I have no software or details of the wireless device installed (its standard) whatever that is!!
Is there no driver utility as in all the drivers in one from toshiba!

Thanks to whomever repiles in advance because this is driving me mad!!

Answer:Re: Equium L20-198 - Unkown devices in device manager


What OS did you install on your Equium L20??

Normally you can download all drivers on the Toshiba website. Did you check this? => Support & Downloads => Download Drivers

I had a similar error message if I tried to install a newer chipset driver but it worked if I installed the driver in device manager with the advanced installation order.

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Hi , Following are the unkown devices in lenovo G510 laptop.Anyone please tell me what are these devices name and where to download their drivers. 

Answer:Unkown devices in device manager G510

Below is the meaning of unknown devices in device manager:MS-ABTP: Microsoft Automatic Bluetooth Pairing ProtocolMS-TCC: Microsoft Tethering Control Channel Protocol Did you connect any Bluetooth or wireless device? If yes, please update you Bluetooth drivers from below link

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I have same problem, those unknown devices apper when I try connect any bluetooth mobile phone.
Ive tried to reinstall all drivers which have someting common with bluetooth but without success. I have Thinkad S440.
Any idea ?
Mod Comment: Moved post, and edited subject for proper model.

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My PC has started shutting down , well the screen goes black and I have to switch off then back on. When it reboots I get the error message that the system has recovered from a serious error and the Microsoft OAC tells me its caused by an unknown device driver. No solution availabe.

In device manager there is no yellow ? Ive gone thru all my drivers to check for updates and tried without success to find out exactly what driver is causing the problem. The microsoft troubleshooter on minidumps etc is as clear as mud to me.

I have run the following. Ewido, Spyware doctor, Spybot, Bazooka, Blacklight, Hijackthis and apart from a few cookies nothing was found.

The only thing that seemed to work was doing a system restore and the latest restore point mentioned something about Software Distribution T-Online ???? The only changes made recently were some updates so I assume this was one of them, I got nowhere with google on the subject.

Problem solved !! well it was for 3 days then it did it again. And it also bleeped twice in those three days. My pc has never done that before.

The shutdowns happen both when online and when in folders etc.


I run my XP firewall, Nod32, regularly use Spybot and immunise with Spyware Blaster and every so often run a full system scan with Spyware doctor. I also regularly run CCleaner and Reg Seeker.

Ive just remember one thing I did that may be relevant , maybe not but I was fed up with the flyout program list being so big ... Read more

Answer:Crashes Caused By Unkown Device Driver

T-Online is a DSL broadband company, video, software and games distributor.

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I am having issues installing Windows update - getting "Code 800B0100: Windows Encountered an unkown error".
I have ran the Download System Update Readiness Tool for Windows 7 but it doesnt help.

I also ran the "sfc /scannow" and got "Windows Resource Protection did not find any integrity violations" at the end.

Attaching to DropBOX the CBS logs (from C:\Windows\Logs\CBS) and Update log (from C:\Windows\windowsupdate.log)

These Updates I am not able to install:

Thanks in advance!

Answer:Fix Code 800B0100: Windows Encountered an unkown error on DELL M6400

Here's the CheckSUR error list...

Unavailable repair files:
servicing\packages\Package_114_for... Read more

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Hello, I am trying to install all the drivers for a Lenovo x240 running Windows 7 64 bits.I can't find the one for the unknown device (see attached screenshot):     As you can see the ID for the driver is USB\VID_138A&PID_0017 (I have unsuccessfully tried to install most of the drivers from the Lenovo Drivers site) I would be really gratefull if you have found this issue and share the solution. Regards.Thanks


Go to Solution.

Answer:X240 Drivers for Unkown Device: USB\VID_138A&pid_0017

Hello and welcome
A little searching turns up some threads here on the forums that say it's the fingerprint reader.
Have you tried this?

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Relevance 56.58%

Hello there,
all of a sudden the sound has stopped working on my packard bell easynote e3/e5 laptop.
I've tried system restores from many different restore points, but it keeps saying it cant do it. No reason.. it just, cant do it.
Ive checked the device manager and it has 2 yellow exclmation marks in the sound and video section, both of which are listed as Unkown items.
When i try to uninstall/reinstall the items, i get a message saying the items were not intended for my platform and it quits installation.

Ive now tried getting both the new ac97 patch, and the one i used when it worked last time, both of which havnt done anything.

Ive had a couple of messages about winmm wmd's and kernel audio splitters but still no resolve.

Ive gone to the packarad bell website and downloaded the new respective patches, including the realtek audio driver and the realtek wmd update but still no sound.

This is disgusting, Ive been trying to fix it for 3 days solid.

Is there an ymore info i can give?! Does anyone know what I can do?

Oh and when i try to play videos, obviously the video plays fine, but just without sound. When I try and open volume control i get an error message saying theres no mixing device on the system so i should go to add hardware, but of course everytime i do that, it either says theres nothing wrong and doesnt fix anything, or it says theres something wrong but it wont fix it. Brilliant.

I will love whoever can help me out of this sticky situati... Read more

Answer:Unkown items in device manager making pc break

Here are some audio drivers:

Wats the name or the specs of ur video controller?

9 more replies
Relevance 56.58%

Hi guys, I need some help here. I upgraded my laptop from 8.1 to 10 a couple of days ago. It started with the BSOD (Power state failure) every single time after  a resume from sleep. I resolved that by changing some(If I still remember correctly) chipset controller drive to another driver (There was only 2 to choose from the menu it was either one or the other) Problem is, I realized a removable unkown device in my toolbar. Went into device manager found out it was the sandisk U100 ssd (From the ID thing-o). It was labeled as an unkown device. I cannot find precence of the driver from any diaganostic software. (I THINK I used to see it in the hard disk test in the lenovo quick test but now there is only the main hdd) In the bios, the closet thing that I can find that resembles the SSD is something called HDD2 in the boot sequence.  Does anyone have an idea on how to get the cache drive back?  

Answer:windows 10 T430u Express Cache SSD -> unkown device

Hi, vcb003104Follow the instructions below

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Relevance 55.76%

The laptop looses DVD everytime I shutdown laptop.

Can get it to work again after removing upper filters in registry, but then is listed in device manager as unknown, then will not work again with a code 10 error.
Any ideas on this one ?

Answer:Satellite P200 (PSPB6E) - DVD listed as unkown in device manager


That?s strange buddy, maybe your drive is faulty?!

Have you already tried to remove the CD/DVD drive from device manager? After this restart the notebook and your drive should be listed properly. Check this!!!

What OS do you have? Have you installed the latest service pack?


6 more replies
Relevance 51.25%

Basicaly the title explain it all,can find the driver for on board audio device.
I just buy a second hand MBO.It is MSI Neo 4 H,MS-7125 Ver:3,Bios ver. V5.3 072106
Newly instaled Windovs 7 Ultima 64bits.
Trayed few diferent drivers non of them works,so probably is audio device gone.
Any sugestions?

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Relevance 50.43%

I need help for eliminate error in Device Manager. Error code: 43 in Unknown Device row.
Thanks for help
Link to image
Moderator note: images totalling more than 50k converted to links per forum rules:  Lenovo Community Participation Rules

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Relevance 50.43%

I have an AMD 2.1 athlon, i try and re-install my C-MEDIA AC97 Audio Device, i dont have the CD and i dont know how to fix this

Answer:Solution Title: Device cannot start (CODE 10) - C-MEDIA AC97 Audio Device - How can I

Try THIS site, just enter C-MEDIA AC 97 or similar in the search box. Install drivers.


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hello all. i dont come around to this site very often but i desperately need you guys help.

im trying to get a gamebridge i purchased a few days ago to work. the first day i had everything going according to plan and had it installed on there and everything, but then i was having problems with it... it wouldnt show my game screen. so i decided to install to a new usb drive.

i took the device out and tried to reinstall to another drive but it didnt work... and now when i try to put it back into the original drive it gave me an error. so i went into device manager and unistall the device manually from the original drive.

but now i try to install it again to any drive it give me the code 28 error...
someone please help me i really need to fix this problem.

thanks in advance!!!!!!!!!!!!!!!!!!

Answer:USB drive not properly installing device(GAMEBRIDGE). (unknown device code 28)

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hey, im having problems with plugging in my mouse to any USB port, this just started around an hour ago. ive checked on the brand's website which carried no complaints on problems like this with the same mouse. tried pretty much everything, even looking
it up on youtube and forums... Nothing has worked, worser still, i got it for christmas and its stopped working, ive looked though the device manager too. Please try and help me, if u can. I use Razer Naga Waith Red if that helps


Answer:Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed.

Hi onyx,
This error means a device driver notified the operating system that the device failed. This circumstance can occur if the device hardware fails or if the device driver fails.
Have you tried to update the device driver for test?
Please follow this guide trying t resolve this issue:
Code 43: Windows has stopped this device because it has reported problems Hu
TechNet Community Support

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My notebook Lenovo Z360 cannot for webcamThere is a problem issue at Lexmark X422 Device cannot start (code 10)Help me please.,How to fix that 

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I am having a problem isolating an indication in the Device Manager with the High Definition Audio Device. I have Intel Graphics with this machine. The OS is W10 Pro. I loaded the audio driver for Windows 7 64 bit, but that did not make any difference. The Device Manager indicates that "This device cannot start (Code 10)" Driver Date 7/9/2015 / Version - 10.0.10240.16384 / Microsoft Driver Details Tab - Value = High Definition Audio Device From the Events Tab - (Information)Device HDAUDIO\FUNC_01&VEN_8086&DEV_2804&SUBSYS_80860101&REV_1000\4&36c4990c&0&0301 requires further installation.     Any guidance is greatly appreciated. 


View Solution.

Answer:High Definition Audio Device - Device Cannot Start (Code 10)

Hi @JS2045 The problem HD audio device you are seeing is the Intel HDMI audio device that needs a driver. I looked around for a W10 driver for the hardware ID you posted, and can't find one. You don't need that device unless you want/need audio through the display port. The only suggestion I can offer would be to try the W7 Intel graphics driver from your notebook's support and driver page, but install it this that you just target the problem audio device... Download, but don't run this graphics driver... Download and install this free file utility.  64 bit is the second file listed. After you install 7-zip, right click on the graphics driver file you downloaded, and select 7-zip from the list of items. Have 7-Zip Extract to: and let it extract the driver to the folder name (sp64360). Go to the device manager and click on the problem Intel HD audio device needing the driver. Click on the driver tab.  Click on Update Driver. Select the Browse my computer for driver software option, and browse to the driver folder 7-Zip created. Make sure the Include Subfolders box is checked, and see if the driver installs that way. Then reboot. If you explore the driver folder 7-zip created, and open the DisplayAudio folder, you will find the setup informa... Read more

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My IDT audio works fine and my laptop's sound works fine, but when I hoop up my laptop to my TV through a HDMI cord I get my laptop's video output displayed on my TV but no sound from my laptop is output to my TV. I think the problem is because there is something wrong with my High Definition Audio Device. It has a yellow triangle next to it with a ! in the middle of the yellow triangle in device manager under Sound, video, and game controllers. And when I click properties on the High Definition Audio Device, it says, " This device cannot start. (Code 10) {Operation Failed} The requested operation was unsuccessful". Any help would be great. Windows 10 is CLEAN installed on a NEW HARD DRIVE. I DID NOT upgrade, windows 10 was clean installed from a disk.

Answer:High Definition Audio Device, Code 10 device cannot start, y...

Hi: Yes, that is the Intel HDMI audio device that is having a problem. See if this works...right click on it, and select uninstall. Check the Uninstall Driver box and restart the PC. Hopefully the HDMI audio driver will reinstall itself properly. If not, I have one other trick up my sleeve.

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Hey! First things first, I'm running an Aspire V3-772g laptop. After the recent Windows 10 update, I was having issues getting past the lock screen (took AGES to get to the point where I could input my password) and it had been a while, so I reformatted ('reset my PC' deleting all files) - this actually didn't solve my problem, so I used Rufus with a Windows 10 iso from Microsoft to delete all partitions and REALLY start fresh. Ever since, the laptop is running like a dream--in all but one respect. It seems like no matter WHAT I do, I CANNOT get my HDMI audio / TV to appear as an option in Playback Devices (yes, disabled devices is ticked). Looking in Device Manager, the High Definition Audio Device has an exclamation mark is throwing a code 10 - device unable to start. I've tried uninstalling it, tried installing all drivers from Intel's V3-772g page including chipset, updated my graphics driver / Realtek / Intel HD audio drivers... and yet, nothing. Ran /sfc, ran /chkdsk, nothing. I read something that led me to believe .NET framework might be part of the issue--and I did actually have quite a bit of difficulty getting 3.5 installed / functional, but I finally did...... and still, nothing!! I'm seriously losing my mind. I'm having to run my surround sound through an auxiliary cable into the laptop, which is just sacrilege and a fraction of the quality. If there is ANYTHING, ANYONE can suggest beyond the above, please do!!

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I am having an issue where my DVD/CD RW has a code 19 error in device manager. The drive still works as I used it to boot a Windows CD and run a startup repair to see if that found anything. I tried uninstalling the drive and then scanning and it failed to install the drive. I also tried uninstalling the drive and rebooting, but it wouldn't install. Any suggestions?

Answer:Device Manager Code 19 Error for HP CDDVDW TS-H653T ATA Device

I fixed the issue by doing what this Microsoft Support Article said: The CD drive or the DVD drive does not work as expected on a computer that is running Windows Vista

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We have some symbol windows mobile-based handheld devices that we use in our business.  We connect these devices to our computers to copy files to.  This all worked fine until recently the devices come up as failed.
It appears in device manager with a yellow exclamation point.
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged.  (Code 19)
I've tried all the solutions I can find on the web and none of them work.
Uninstall the device in device manager and scan for changes.  It downloads the driver from windows-update and returns to code 19.
Tried hardware troubleshooter which basically seems to automate the process of uninstalling and scanning.
I've tried removing windows media player 12 feature and adding it back.
I've tried deleting USB controllers from Device Manager and rebooting, it re-detects them all and still gets code 19 on the device.
I've tried deleting upper and lower filter values in the registry which I found out later is mainly for CD/DVD devices, that didn't fix anything.
I've tried removing and re-installing Windows Mobile Device Center and driver pack and that did not fix it either.
Additionally Canon Powershot camera gives us similar results.  MTP USB Device failed.  
This is so far happening on 3 of our workstations that we know of.
At first we thought it was due to windows updates but nothing recent has been installed that looks rela... Read more

Answer:SOLVED:Windows Mobile-based device and Canon Powershot cameras showing code 19 and MTP USB Device failed.



Thanks for posting in Microsoft TechNet forums.


Do you have Kaspersky installed? Kaspersky Filter driver caused that any USB device could not connect.


It is suggested to have a look at the following registry. Make a backup of it and remove the Upperfilters setting:


“Upperfilters” = klfltdrv


If the issue persists, please find a working machine and compare the registry settings.


Best Regards

Magon Liu

TechNet Subscriber Support
in forum. If you have any feedback on our support, please contact
[email protected]

Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ?

13 more replies
Relevance 49.61%

Oh man... all I did was re-boot my computer and now this! As far as I am aware, I have updated nothing, downgraded nothing, windows auto update is turned off, my device was working before... had the drivers, because I was listening to music a couple of hours ago. what information can I give you lovely sweet technicians to help me out or narrow down the problem? **NOTE Re-booting again doesn't help, but maybe it's a one in 3 Chance?

Answer:No Audio Device/The drivers for this device are not installed. (Code 28)

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Relevance 49.2%

i have acer e1-571 notebook.running windows 10.from last few days my pc giving this error-Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

A request for the USB device descriptor failed.                                                            
                                                                i have tried all kind of suggestions
given by microsoft related this problem .but   cant solved.card reader ,pen drive ,external keyboard ,or external mouse no one working.2.some  random  keys  is not working .please fix my issue .

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Relevance 49.2%

i recently bought hp 15ayo19tubut some of the drivers are missing form my laptop ,sm bus controllerunkown deviceusb controllerit also doesn't show bluetooth facilitywamp is also not runningi am running win7 64bit

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Relevance 48.79%

I got a new hard drive for my HP Pavilion DV6T-6000. Installed windows 7 ultimate and a bunch of drivers from HP's drivers section for my computer and I still have this unkown device. It wasn't there on my old drive so something isn't right here.

Location: on Microsoft ACPI-Compliant System

The drivers for this device are not installed. (Code 28)
There is no driver selected for the device information set or element.

To find a driver for this device, click Update Driver.

Hardware ID:

Hopefully something I posted is usuful for one of you guys to figure out.

Answer:Unknown device in device manager (code: 28)

Welcome to Seven Forums. It may be this: Re: Driver for ACPI\HPQ0004\3&33FD14CA&0 - HP Support Forum

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Relevance 48.79%

I've just upgraded my 6 year old computer from Win XP to Win 7.

In Device Manager, there is an item with a yellow caution under Other Devices called "PCI Input Device". The Device Properties indicates Code 28. I searched both the Internet and the computer but couldn't find a driver.

I ran Belarc Advisor and didn't see any hardware errors.

There doesn't seem to be any more specific clues regarding the component causing this error and there also doesn't seem to be any hardware that isn't working. (at least not that I have found)

Can anyone point me in the right direction to fix this problem?

Answer:PCI Input Device - Code 28 in Device Manager

Hi Welcome to Seven Forums .. Go to the Unknown Device in the Device Manager .. Select it then Right click on it and select property's then select Details and Post back the hardware's id it will be PCI some thing ...

5 more replies
Relevance 48.79%

Hello I have Acer Aspire E1-531 laptop upgraded to Windows 10 (Originally was Windows 8.1).Recently I came across issue with my wireless adapter Qualcomm Atheros AR5B125. This device won't start in device manager and gives me error 10 code. I tried following troubleshooting steps:1. Try installing new drivers.2. Run windows troubleshooter and that also points to drivers issue for adapter. It says to apply the fix and restart pc. I tried that and still no luck. I am stuck now. My wireless wont work. Any help would be appreciated.Thanks

Answer:This device cannot start” Code 10 error in Device ...

which drivers version have you installed? have you tried those drivers click on Telecharger, unzip double clicking the file, run the install/setup file. 

5 more replies
Relevance 47.15%

I'm experiencing slim keyboard not being recognized in the Windows 8.1
The keyboard was working fine until just one day it just stopped working.
I tried factory reset literally 8 times along with most recent BIOS update and dell's recommended update software. + power setting --> disabling power saving on USB
It still come up as unrecognized each time even with fresh reinstall.
I was wondering if this is a hardware issue or just software bug from factory reset.
I don't think there is a available driver for this kind of problem is there?

Log Name:      Microsoft-Windows-Kernel-PnP/ConfigurationSource:        Microsoft-Windows-Kernel-PnPDate:          8/6/2016 1:09:35 PMEvent ID:      411Task Category: NoneLevel:         ErrorKeywords:      User:          SYSTEMComputer:      DellDescription:Device USB\VID_0000&PID_0002\5&1347b1a9&0&4 had a problem starting.
Driver Name: usb.infClass Guid: {36fc9e60-c465-11cf-8056-444553540000}Service: Lower Filters: Upper Filters: Problem: 0x2BStatus: 0x0

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Relevance 46.74%

Device PNP Device ID Error Code 28

Answer:Device PNP Device ID Error Code 28

No need to install the device driver. What isn't working properly on your system? Sound, network, wireless, etc?

3 more replies
Relevance 43.87%

Touchscreen has not been working for a good while, 12C HID device code 10 appears, cannot find solution to solve this problem. At times touchscreen works, but when shut down and restarts, no longer in use, can you help, please.

Answer:12C HID device code 10

 Hi @TimLaw, Thank you for visiting the HP Forums. I see from your posts that you are having an issue with your HP Steam x360 Notebook and the Touchscreen giving an error HID device code 10 appearing. You could try this fix from Microsoft. It has worked for others. If that does not help try restoring the BIOS to factory settings. F10 at starting of the Notebook. Let me know how this goes. To express appreciation for my post please click the Thumbs up icon.  If my post resolves the issue you are experiencing, please click Accept as Solution to help others find what worked for you! Thanks.

3 more replies
Relevance 43.46%

Hope someone can help me figure this issue out. Recently began having issues with my Globetrotter USB Mobile Internet device from ATT. ATT has been eliminated as the issue, and I am now pretty sure it is a Windows 7 issue.

The device works for a while and then suddenly stops, and then I get a code that says it can perform better in a different port, or it says that USB device is not recognized, or I get the Code 43, Windows has disabled the device.

I "tricked" it by trying to use a different flash drive device and it worked, I was then able to activate the Globetrotter and it worked for a little while, then stopped again.

Is this a virus? If so or if not, what is the issue and how can it be resolved?

Thank you so much for any help you can give.


Answer:Code 43 and USB device issues

Have you updated the driver?

4 more replies
Relevance 43.46%

I'm running windows 2003 server on a PII 400Mhz box.

It has some hardware conflict or missing drivers.


1. NVIDIA GeForce2 MX/MX 400 Display Adapter
Location: PCI Bus 1
(Code 10) This device can not start

2. CMI 8330/C3D Audio Adapter
Location: On VIA Tech PCI to ISA Bridge

The drivers for this device are not installed (Code 28).

I didn't find any drivers for above device that is compatible with Windows 2003 server OS

Could someone help? Thanks.

Answer:Code 10 Device can not start

A great informational site on Win Server 2003

Here's the nVidia drivers that I was able to find


3 more replies
Relevance 43.46%

I am running under Window XP and the graphic card start to fail. I ran superantispyware and detected Antrology.exe as threat and deleted it. All looked good but after rebooting the graphic didn't work at all.

In the device manager shows the device cannot start code 10.
I updated the driver
Unistalled and Installed again
... and nothing

Restore to a before date... nothing

Then I notice another error: an unknown device with device instnace id:

The graphic card is NVIDIA GEFORCE 8400 GS

so I wonder if the device is dead or if it is possible that a virus or the aftermath of a virus is creating the problem.

Any help I will appreciate it

Thank you


Answer:device cannot start code 10

Well since you suspect a virus and you have found one ' I cannot find any information about that virus or it's effects check your spelling' I would suggest you fully follow the malware read and run in the malware forum and then move onto the windows XP cleaning procedure.

Uninstall the driver in control panel,restart your computer.

Download and install this driver,it's the driver you should have installed so check this version with the driver you've previously tried to install,even if they match download and install it anyway.

7 more replies
Relevance 43.46%

Hey Everyone,

I was playing world of warcraft 4 days ago and all of a sudden my computer froze. I had a hard time logging on my computer for a couple of days. My computer would consistently freeze at the desktop. Wallpaper, and Icon would show and i'll be able to move my cursor but It woud just freeze and I wont be able to click anything, I was only able to log on in Safe mode and was able to fix the problem. It was my AVG 8.5 that was preventing me from logging on normal mode. After I deleted that I ran a chkdsk and everything seemed fine. Than I came across another problem I was missing tabs in my display properties. I downloaded a registry file and downloaded it in safe mode than it began to show again.

Now I have another problem. Every time I log on my computer my Display adapters both get a device cannot start. (Code 10) with a Yellow Sign filled with a black exclamation mark. The device cannot start (Code 10) happens with the following two devices.

ATI RADEON x600 256MB Hypermemory
ATI RADEON x600 256MB Secondary

If i uninstall and reinstall them it will work, until I restart my computer than it goes back to device cannot start. (Code 10). I updated the drivers, but I can't run Catalyst Control Center anymore i get a

Unable to load file or assembly mom. implementation. or
Unable to load file or assembly CLI. implementation.

So I uninstalled Catalyst Control Center and Installed ATI Trash tools but than I get a "can not find ati vid... Read more

Answer:Device cannot start (Code 10)

We have seen issues with Catalyst drivers a lot lately.
Have you looked at this? ->

I did notice that you said

Im not that good with computer so...Click to expand...

If the MS Knowledge Base article does not help, or if you need more help, repost.
We do want to help you. This is a great place (imho, the best!) to come for help!

7 more replies
Relevance 43.46%

hey i have got a ga-m57sli-s4 S-series motherboard with onboard realtek high defnition audio.
my onboard sound has got the code 10 and ive tried troubleshooting it and it just says to uninstall and install so i do it and it doesnt work ive tried uninstalling at least 5 times and it just dosnt seem to work has anyone got any ideas on how i can fix it please i hate silence

More replies
Relevance 43.46%

I recently bought a Samsung P2 music player. Whenever i plug it in into a usb port, the player does not show up as a drive. I have checked the device manager and it says This device cannot start. (Code 10). I have also tried updating the driver but the problem persists. The computer does recognize it as the p2. I am running windows vista home premium. Thanks for any help.

Answer:This device cannot start. (Code 10)

id like to note that i have also tried it on other computers and it works fine so i'm sure it isn't the player.

2 more replies
Relevance 43.46%

hello i'm having a problem installing a pci ethernet card in a gateway essential computer with xp. i first purchased a network card installed it and got a code 10 ( unable to start device). i tried reinstalling the drivers, downloading new drives, reinstalling pci card in another pci slot with new drivers, and then ordering a totaly new pci card and still having the same problem (code 10 ). the card shows up in the device manager but has an exclamation point and code 10. please any help and i'd be so greatfull

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Relevance 43.46%

So I recently(yesterday) replaced my wireless card. Since the replacement I have been having trouble with my bluetooth shutting itself off. When I investigate the problem it says that it's off and it says code 10 device cannot start. I have uninstalled the drivers, reinstalled the drivers, the only way to fix the problem is to shut my computer down and turn it back on but that is only temporary. Any advice on a fix for this? This is my new wireless card.

Answer:Bluetooth device code 10

Hi, What is the original wireless card on your machine ? Atheros AR9485 802.11b/g/n 1x1 WiFi adapter, Intel Dual Band Wireless-AC 3160 802.11 ac 1x1 WiFi and BlueTooth 4.0 combination WLAN adapter or Broadcom BCM43142 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 HMC combination WLAN adapter ? Please try to install  Intel Bluetooth Driver: Regards.

2 more replies
Relevance 43.46%

So I recently replaced my wireless card. Since the replacement I have been having trouble with my bluetooth shutting itself off. . Any advice on a fix for this? This is my new wireless card. It has been a couple of days since this issue started but at least once a day I get "Code 10" Device power failure. The only way to correct this is to either use the intel driver tool to repair the driver or restart my computer. There is also random time intervals between it happening. It could be twice in an hour or once in a period of 8 hours. 

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Relevance 43.46%


I've just got my advent 4213 laptop back from the Techguys where it was getting a new motherboard as the other had failed. The video, sound and network adapter cards had all stopped working.

When I got it back, I tested it and found that the video and sound cards were now working fully but the network adapter. ( Realtek RTL8101 Family PCI-E Fast ethernet NIC (NDIS 6.0) was coming up with Code 10, the device cannot start. I found this in the device manager.

What should I do to make the device work again? I've tested all the drivers softwares and that isn't the problem.

I'm operating windows vista home premium 32bit on this particular computer.

Thank you very much for your help.

Answer:Code 10 Device will not start

Well, you got 2 choices really... 1 easy, 1 a bit more complex if you're not a PC guru.

The easy way... Take it back to the shop and have them fix it, you said you just got it back, right? Unless you did something foolish, it should be within warranty from the work they did.

The complex way... Download fresh and up to date drivers for your video, sound and NICs, uninstall all the drivers you have at the moment, reboot the laptop, once at the desktop, go back and install all the new drivers. Make sure that this time around, you install with "Run as Administrator".

Good luck.

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Relevance 43.46%

OS Microsoft Windows XP Professional Version 2002 Service Pack 2 (completely updated with Windows Update)

CPU AMD Athlon?64 X2 4800+ Dual-Core CPU w/ HyperTransport Technology

Motherboard ASUS A8N32-SLI Deluxe nForce4 SLI Chipset SATA RAID Dual PCIE MB w/GbLAN,USB2.0,IEEE-1394,&7.1Audio

Memory 2048 MB (1GBx2) PC3200 400MHz Dual Channel DDR MEMORY (Corsair XMS High Performance Memory w/ Heat Spreader

Graphics NVIDIA GeForce 6200 TurboCache(TM)


This computer system is newly purchased, but came installed with a non-activated version of Windows XP. I was unable to activate it using my 25 digit key from the legally purchased version from my previous computer (Dell). So, I purchased a copy online. When it arrived, I discovered it was Win XP pro. So, I decided to install it instead.

I installed it, and afterward I immediately attempted to change the resolution. I noticed the common display settings were no longer available when right-clicking the desktop to bring up Display Properties. So, I checked my video card in Device Manager and discover an error.

This device cannot start. (Code 10)

Click Troubleshoot to start the troubleshooter for this device.

Well, I followed all instructions in the troubleshooter. None of which solved the problem. I've completely uninstalled the device and reinstalled the device. I've used the driver that came with the CD from the manufacturer, and I've used the latest drive... Read more

Answer:This device cannot start. (Code 10)

This may sound silly but have you tried installing and running things from safe mode???

Also, not sure if the attached file will be helpful but maybe worth a look.

10 more replies
Relevance 43.46%


I'm experiencing a very troublesome BSOD issue that I have been unable to solve on my own, or with the "help" of DELL support. The problem started three days ago, and has afflicted my computer an average of four or five times a day ever since. The name of the error is BUG CODE USB (minidump file included), which has led me to believe that it is related to a strange issue that popped up a few days prior to my first blue screen: a taskbar warning that the connected USB device was not installed correctly. The real mystery, of course, is that I don't have any USB devices connected when this warning pops up, and USB devices work fine in any of the notebook's USB ports.

I am running a 32-bit OEM version of Windows 7, Service Pack 1 on a DELL Vostro 3400, 2.4 GHz, 4GB RAM

DELL Diagnostics, System Scan, and System Health Check come up fine.

I have recently updated my video card driver, though the problem did not start until several days later. No other changes have recently been made to the system. I am in Kathmandu for another month and will not be able to reload my computer, but it is my lifeline for work, friends, and family, so any help you all can offer would be much appreciated.

Thank you,

Rae-Rae Johnson

Answer:BSOD - USB Bug Code (No USB Device)

There's just not enough info here for a full diagnosis.
The System Health Report states that Windows Update is disabled. Please enable automatic updates and then visit Windows Update and get any available updates.

Also, visit the Dell support website and get updates for ALL of your drivers (many are from 2009).

Please provide us with this info so we can make a more thorough diagnosis:

FYI - I've seen one other similar issue with USB lately - and I have to wonder about malware (because the debugger can't locate symbols for the USB drivers usbhub.sys and usbport.sys). Please try some of these free scans:

please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources



Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\080211-26832-01.dmp]
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Tue Aug 2 02:43:24.854 2011 (UTC - 4:00)
System Uptime: 0 days 0:29:50.430
FAILURE_BUCKET_ID: 0xFE_usbhub!UsbhTrapFatalTimeout_x9f+28
Bugcheck code 000000FE
Arguments 00000008 00000006 00000005 88ccd4e8
??????????????????... Read more

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First post here, hopefully someone can help me.

I have not used the TV Tuner part of my All-in Wonder for awhile, i went to use it and it says that it is not properly installed. I checked the device manager and ATI WDM Rage Theater Audio, ATI WDM Rage Theater Video NSP, ATI WDM TV audio crossbar and ATI WDM TV Tuner all have yellow exclamation points on them. When I go to properties for each othem it says "This device cannot start (Code 10)

I have tried getting the latest drivers from the website, completely wiping all ATI drivers and reloading them, nothing works. This is my only video card, and I really want to use the TV Tuner feature.

I have read different owners of All-In-Wonder cards posting this problem on different forums, but I have not found a solution yet. My card is still under what I hope is a 2 year warranty (I'm pretty sure that's the ATI warranty) so I may send it back but I wanted to make sure I tried everything first.

Any help would be great, I've tried everything, have no idea. I have emailed ATI tech support back and forth, they are thinking its the card, I wanted to be sure, because it was working fine before.

Thank you very much,

Josh Farber

Answer:ATI WDM - Code 10 Device cannot start? :(

I have the ATI All in Wonder 9600 AGP, since I didn't note it above.

Any help would be great, I really would rather not send it back to ATI since I know id be without it for probably a month and would have to find a video card to use in the meantime.


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hello thereI found one of these messages in device manager Windows cannont start this hardware device because its configuration information (in the registry) is incomplete or damaged (code 19)I reinstalled the hardware, which was a fugifilm camera's software and everything was back to normal.But this only happened when i installed a memory card reader as well,  so the next time i hooked the camera up i could not use it, and thats when i went to device manager and saw this message.Code 19Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19) Recommended resolutionsA registry problem was detected. This can occur when more than one service is defined for a device,  if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey. Here are some things that you can try to resolve this problem.Uninstall and reinstall the driverUninstall the driver from Device Manager and scan for new hardware to install the driver again.You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. ... Read more

Answer:device manager (code 19)

I'm assuming these are both USB devices correct ? ?Travel to Device Manager and right click each of them and select "remove" will get a warning...ignore it.Then go to Add/Remove Programs and also remove any software that was installed with it.Do a few re-boots.Unplug both devices.Install the software for the card reader will prompt you when to plug the device in. After finishing this successfully again do a few re-boots and check Device Manager to insure there are no yellow !!'s.Power down and unplug the card reader.Repeat the above installation process for the camera making sure it is not plugged in until the driver software asks for it.Again do a few re-boots and double check Device Manager.You should be good to go now.P.S. I forgot to ask you to mention the orientation of these devices ...i.e. plugged into front/rear ports or are you using a USB hub for both ? ?P.S.S. You may need to assign Drive letters that are not being used to each card reader ( they sometimes show up as individual drives ) in Disk Management and then assign a drive letter to the camera ( which should be listed as a mass storage device )To enter Disk Management right clik My Computer and select Manage...then Disk Management.Make sure to pick letters a few clicks down from existing drives...i.e. if your current last drive is E: or F: start with J: or K: leaving the open letters foe thumb drives.

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Some one can tell me how to fix the error code #10. By that, the notebook dont let me play any CD or DVD what can i do! in the ASP tell me that they cant do anything to help me!

Answer:Re: Code 10 DVD device is not found

Also let me say that i already reinstall the driver and didnt help at all.

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Serious guru points if you can solve this one!
Windows 7, UFDs and iPod Nano were working fine. Then I cloned the Windows 7 C drive using the Samsung Data Migration tool from an 840 Pro Series 2.5-Inch 256 GB SATA 6GB/s Solid State Drive MZ-7PD256BW to an 850 EVO 500GB 2.5-Inch SATA III Internal SSD (MZ-75E500B/AM). Running Windows 7 on the new cloned 850 I can't use any type of USB storage, including different brands of UFDs, or my iPod Nano. Device status for each of these says: "This device cannot start. (Code 10)" Other USB devices such as mice, keyboards, and Bluetooth adapters work fine.
I've tried everything I can find on the Internet, including the following:
Restarted the computer, maybe 50 times.
Tried updating drivers: I get "Windows has determined the driver software for your device is up to date."
Ran Windows Update several times.
Uninstalled ALL devices under Universal Serial Bus controllers and rebooted.
Tried Microsoft Fixit troubleshooter.
Looked for but was not able to find USB lowerfilter or upperfilter entries in registry editor (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\), there are lowerfilter and upperfilter entries in other areas, including class diskdrives, the lowerfilter is SamsungRapidDiskFltr and upperfilter PartMgr, however I don't think that this is the problem since the Registry on the 840 system has the same entries. Interestingly, the registry export for the 840 Windows 7 is 607,727 KB and for ... Read more

Answer:This device cannot start. (Code 10)

Try cloning/imaging with Macrium instead?

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When i install my belkin wirelless usb adapter on vista using the right driver i get this code in deveice manager This device cannot start. (Code 10) Does anyone know why this is ?

Answer:This device cannot start. (Code 10)

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I recently installed a new dvd rw drive. It took a while to get it to work, and it soon did. After ten minutes, it continued to work as usual, but i needed to restart my computer. When it started up again, my wireless network adapter no longer worked. I looked in device manager and saw the error message, "this device cannot start. (code 10)". Then I reinstalled the driver, and upgraded the bios, and I still got the same error message.
Please help me.
Thank you in advance.

Answer:This device cannot start. (code 10)

Are you up to date on your firmware revisions for the new drive and the network adaptor?? I got a new dvd burner, and the day I installed, I did a little research and found that my firmware in the new burner was about 3 revisions old!! Sp naturally...I downloaded and updated all of my hardwares firmware!!!!

incase you didn't know...Firmware is the programming that is on the microchips that are embedded into the actual hardware device...and occasionally the manufacturer will release a bew revision for download, in order to fix bugs that have been discovered after the product is put on the market...or to fix new compatibility issues, or even in the case of speeding up your wireless router, etc.!! Same concept as updating your bios!!!!


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I have an INTEL PRO/100B PCI (TX) card installed, with e100b325.sys driver on my XP Pro os.
I also downloaded a driver from INTEL but couldn't install it. (Computer wouldn't let me).

What does the Code 10 error message mean?
What do I gotta do, huh?

Thanks a bunch

Answer:This device cannot start (code 10)

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Hello Everyone,

I'm have a problem with a high definition audio device, it says This device cannot start. (Code 10).
I have tried updating the driver and deleting and reinstalling the device,
nothing has worked.

I can hear sound, but I can not record anything. I have tried several
recording devices, like Audacity and MS Recorder and nothing works.

I have attached captures of my computer information.

I run Windows 8, 64 bit. The computer is only six months old.

Any help or advice will be most appreciated.



Answer:This device cannot start. (Code 10)

Has it ever worked or just not worked right off the bat?

Its probably a chipset driver not installed or incorrect..

Please install all windows updates first, the answer may already be in the patch..

Can you send us a screencap of your device manager showing your AUDIO INPUTS AND OUTPUTS and SOUND VIDEO GAME tabs expanded

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I reset my computer because it stated to shut off and come on reservedly again. But now the modem and the computer is not communicating.This is axc600nr308 with windows 8 preinstaled.Can someone please help me in this reguard? ThanksEarl.

Answer:Hi everyone, this device cannot start code 10, In...

earlmatthews, You can try to reinstall the driver to see if that helps.  The intel lan driver for your model is here: Here are some other suggestions from microsoft: How did you reset your computer? You can also try making sure your computer is connected to the electical outlet properly.  Or try a different electrical outlet (surge protector). Please post if none of those things fixes your problem. Edit: Also try unplugging your modem from the electrical outlet for 30 seconds.

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I Have recently installed a USB 3 express card in my thinkpad it has worked fine for sometime and only recently it has stopped the error message is *** This device is not present, is not working properly or does not have all
its drivers installed. (Code 24)*** I have scanned for hardware changes and tried re installing this hasn't worked any ideas??? 

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Well, I am not quite sure what happened. I was sitting at my computer last night and a friend thought he was being funny and decided to hit my power button on my computer. When I restarted my computer there was no longer any sound. In the bottom right hand corner, the audio speaker thing for volume control is no longer there.

When attempting to open Volume Control Manually via the Start menu, I get the error...

"There are no active mixer devices available. To install mixer devices, go to..."

I need my audio pretty badly, and I don't know what to do. Please help.

My Audio Properties are...

Realtek High Definition

Device Type: Sound, Video, and game controllers
Manufacturer: Realtek
Location: Location 65535 (Internal High Definition Audio Bus)

And I used the Driver...

"REALTEK High Definition Audio (Azalia ALC880, ALC882, ALC260, ALC861) Version (1.51)"

Things i've tried...
1) System Restore - Wasn't previously activated, so I could not do it.
2) Uninstalling and Reinstalling devices and device drivers.

Answer:This device cannot start. (Code 10)

Does the add hardware wizard in control panel list REALTEK mixer after you tell it to scan and answer yes it is already connected?

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hellowin xp.i have 2 usb1 ports on the front of the tower.when i connect my web cam to the first port no problems,the camera operates correctly.but when connected to the second port it states "to install the driver disc".i have checked device manager it states "device not configured (code1).the odd thing is that all my other devices work fine on both ports.any ideas.cheers mimo

Answer:device not configured code 1

This article lists error codes that may be reported by Device Manager, and provides possible resolutions. To view error codes, follow these steps: Click Start, point to Settings, and then click Control Panel. In Control Panel, double-click System. Click the Device Manager tab. Double-click a device type (for example, double-click Mouse) to see the devices in that category. Double-click a device to view its properties. If an error code has been generated, the code appears in the Device Status box on the General tab. In some cases, there is a Solution button (Windows 98 only). Q133240 - Troubleshooting Device Conflicts with Device Manager MORE INFORMATIONCode 1This device is not configured correctly. (Code 1) To update the drivers for this device, click Update Driver. If that doesn't work, see your hardware documentation for more information. Solution button: Update Driver This code means that the system has not had a chance to configure the device. To resolve the problem, follow the instructions in the Device Status box. In addition, you may be able to resolve this issue by removing the device in Device Manager, and then running the Add New Hardware wizard from Control Panel.

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i recently added a soundblaster audigy 2 sound card to my system (specs below). the card worked for a day then while playing battlefield vietnam the sound disappeared. the device manager says "this device cannot start (code 10)" in the properties of the sound card.

i have tried changing the PCI slot, and have changed the HAL to "standard pc" and turned off "IRQ steering" and still nothing. i have also tried uninstalling all PCI devices on my motherboard and the problem remains...leading me to the conclusion that the video card is the likely culprit.

i have only 1 AGP slot and 2 PCI slots, so if my problem is the video card am i screwed? will it make a difference if i install the sound card first then the video card?

i have irqs 9,10,11,12 used, with 9 used twice by VIA usb controller and VIA PCI fast 10/100 ethernet adapter #2.

also, in memory the radeon video card, PCI bus, and VIA cpu to AGP controller all share the memory space [000A0000 - 000BFFFF]. dont know if this means anything just thought it was weird.

any help at all is appreciated...going on 3 days of troubleshooting now.

thanks in advance,


Windows XP Pro SP2
2 * 512 MB PC2700 DDR333 ram
30 GB Maxtor Diamond Plus 8 ATA/133 HDD
40 GB Maxtor Diamond Plus 8 ATA/133 HDD
Creative Soundblaster Audigy 2
ATI Radeon 9800 Atlantis 128 MB

Answer:this device cannot start (code 10)

not sure, it sounds like you tried a lot

might be sp2 *snicker

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In my device manager i have an error with my AMD athlon 64 processor 3500+. It says "This device cannot start. (Code 10)"

I could have appeared when i upgraded to windows vista. My computer seems to run just fine. I can still play games etc.. I have tried to update the driver, but i am prompted that i am up to date..

Anyone knows what it means?

Answer:This device cannot start. (Code 10)

Do you still show the AMD Processor driver as being installed in Programs and Features?

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XP Home, SP2.
Intro to the problem:
I work as a pc technician and the machine with the problem came in from a client. Apparently one day the network just stopped working. The technician that went on site took a space NIC with her. After failing to get the on-board NIC going she went into BIOS and disabled on-board LAN, then shut down and installed the PCI card. Booted to windows and installed the NIC using the driver cd that comes with it. The installation failed, with windows saying that there was some error during hardware installation and your hardware may not be working correctly. Going to device manager and getting properties on the card gets the title of this post. She brought the machine back and now I'm working on it.

I have enabled on-board LAN again and booted up, XP then has TWO network cards that cannot start, both code 10. I have with me the latest drivers for both network cards, but neither will detect the correct driver when I manually select the folder containing the driver. It says that it cannot find a better match than the currently installed driver. Having it search for a driver automatically also finds nothing. I have booted to safe mode and checked for old NICs that aren't removed, there are none. I have removed both NICs and restarted, they are both picked up again and then immediately sit with an exclamation mark. I then connected a USB NIC and installed it, that worked fine. I set up our network settings and ran windows update on the pc, it did n... Read more

Answer:This device cannot start. (Code 10)

this might seem too simple, but try a different pci card. delete the 1st. try a different slot.
disable the on board again and try installing the drivers before you install the card. also do a cmos clear...i am sure you realize that some have to be "enabled" in the device manager..good luck

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I have a NVIDIA GeForceMX4 4000 graphics card and I can't seem to resolve my error status 'This device cannot start. (Code 10)'. I have checked the BIOS to assess if the irq is set at AGP, taken out the graphics card checked the connections and clean them. Not the problem, I have the feeling the card is now ready for replacing. But if there is a problem I am not aware of and you might know of buying a new one would be money chucked down the drian. I have the feeling this could have been the problem why Mandriva played up and I had problems. I deleted Mandriva in the end due to having to many problems. I was saddened as I enjoyed the freedom of not having to load up all that security that I have to use with Windows

So I am hoping there is an answer and if I have to change my graphics card which is AGP X4 would also be grateful



Answer:This device cannot start. (Code 10)

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I have a Toshiba HL DT ST DVDRRW GSA-H30L in an HP D4650Y PC that has suddenly stopped working. The light blinks but the disk will not load. In the device mgr , there is a yellow ! and when investigated further, the info states:" A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)" I appears that all the drivers are there, but something else is locking it out. Any ideas ? Thanks as always.

Answer:DVD Rom has an error code in the device mgr.

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